For offices of all sizes in Chattanooga Tennessee, Progent can provide easy, quick, and economical contact with CCIE-Premier engineers. Cisco CCIEs are world-class network experts who achieve this elite certification by completing rigorous testing overseen by Cisco. CCIEs can handle the most complicated issues associated with network deployment, repair, and optimization. Progent's CCIEs work directly with Cisco's internal staff in analyzing problems with IOS or Cisco NX-OS software and coming up with temporary alternatives or obtaining software patches to correct problems. A Cisco CCIE has the experience to isolate the source of computer network difficulties stemming from network appliances or software.

Progent can provide fast and affordable online contact with a CCIE specialist so that you has the opportunity to obtain timely help for complicated network problems that are affecting business productivity but are outside the experience of your local IT support resources. Progent's Cisco CCIE-Certified consultants can connect to your system using state-of-the-art remote connectivity utilities in order to perform rapid and low-cost analysis and resolution of serious network issues.

Progent's CCIE Support Services
Most CCIEs work for big corporations or nationwide ISPs, and consequently their services are not readily accessible to the general public. Progent is among the few support organizations that makes CCIEs accessible to help small and medium sized companies. Also, Progent offers quick contact with a CCIE remotely so you can get timely support for urgent network issues that are hurting worker efficiency. To find out how to get in touch with a Progent CCIE for timely assistance with your network, visit Progent's online network troubleshooting.

Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.

Onsite IT Consulting
Progent locations in Tennessee State

City Address Phone Link
Chattanooga 633 Chestnut St, #600
Chattanooga, TN 37449
United States
(423) 933-2112 Chattanooga Network Support Services
Knoxville 9111 Cross Park Drive, Suite D200
Knoxville, TN 37923
United States
(865) 364-1222 Knoxville Network Support Services
Memphis 119 S. Main Street, Suite 500
Memphis, TN 38103
United States
(901) 425-0300 Memphis Network Support Services
Nashville 4235 Hillsboro Pike
Nashville, TN 37215
United States
(615) 800-2024 Nashville Network Support Services


Progent maintains one of the largest groups of Cisco-premier CCIE engineers of any independent support company in the United States. As a result, Progent offers world-class skill in finding connectivity solutions focused on Cisco technology. Because Progent is also a Microsoft Partner and provides professional application support for a broad array of popular applications, Progent can deliver end-to-end information technology solutions that optimize the business value of your network.

CCIEs are an exceptional value since their deep expertise enables them to fix the most complex problems rapidly. In most scenarios, less seasoned engineers can burn up hours or even days struggling with a task that a certified CCIE can resolve in minutes. Most Progent CCIEs are not only expert at Cisco networking solutions, but also have a variety of advanced industry credentials such as Microsoft Certified Systems Engineer (MCSE), and a major network protection credential such as CISSP or CISM. This allows Progent to offer comprehensive services that incorporate a wide range of IT products without incurring extra costs and delays orchestrating too many specialists.

Software Update Management for Cisco Network Appliances
Software update management is a vital and complex process. Timely and properly managed patching maximizes security, compliance, availability, and capability. Sporadic patch management can result in security gaps, compatibility problems, slow or erratic responsiveness, excessive downtime, or unavailability of important functions. Patching entails more than occasional updates of an OS and apps for servers and endpoints. Firmware patches can be as vital for infrastructure appliances like switches, firewalls, and wireless access points.

Software Update Management Support for Infrastructure Devices

Progent offers software update management expertise for network devices from Cisco and other leading suppliers

Progent has provided top-level help for Cisco networking appliances for more than twenty years and Progent's support services for patch management provide businesses of all sizes a versatile and cost-effective alternative for assessing, validating, scheduling, applying, and tracking updates to your dynamic information system. To find out about Progent's services for firmware update management, check out Progent's patch management services.

In order to find out more concerning Progent's professional support services for Cisco network infrastructure, select a topic:

Additional Consulting Expertise Available from Progent
Progent can also provide a broad selection of consulting services in critical practice areas to help companies to turn Cisco networking technology into a cohesive IT solution that provides competitive advantage. Some of the services offered by Progent's experts are project management expertise, VMware vSphere and vCloud planning and deployment, VMware Site Recovery Manager (SRM) business continuity consulting, VMware NSX virtual network architecture and management, Microsoft Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration consulting, Windows 2016 hybrid cloud solutions, Microsoft Hyper-V consulting, business continuity planning and testing, Windows Server 2012 R2 support, pentesting with NodeZero from Horizon3.ai, security vulnerability scanning, DBA and application expertise, and temporary Chief Information Officer consulting services.

Progent can also help your IT team you to plan, implement, manage and troubleshoot enterprise hybrid cloud solutions that include local and cloud-based resources and that use Cisco technology. (Find out about Progent's Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services enterprise hybrid cloud solutions, and Google Cloud Platform (GCP) integration expertise.)

By providing a convenient one-stop source for network generalists and application experts, Progent can tailor fast, inexpensive, and comprehensive information technology solutions that align with the special needs of businesses in Chattanooga Tennessee.



An index of content::


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    Microsoft Lync 2010 supports Instant Messaging, Presence, voice/video conferencing, desktop sharing, and both VoIP and PSTN voice communication. Microsoft Lync Server 2010 can enhance the functionality of Microsoft Exchange Server, SharePoint Server and Office or cloud-based Microsoft 365 and simplify management through integration with Windows AD. Lync can also cut capital and operational costs by doing away with VoIP equipment and subscription fees, PBX gear, or conventional teleconferencing technology. Progent's certified unified communications consultants offer online and onsite support to help your company to manage and troubleshoot your existing Lync 2010 environment or evaluate the advantages of upgrading from Lync Server 2010 to Skype for Business, which is Microsoft's new version of the product. Progent can also assist your organization to design and carry out an efficient Skype for Business upgrade or a migration to Microsoft Teams.

  • Microsoft Exchange Upgrade Consulting Microsoft Exchange 2003 Online Consulting

  • Duo MFA and Single Sign-on (SSO) Remote Troubleshooting
    MFA and Single Sign-on (SSO) Technical Support

    Progent's Duo service plans utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices.

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  • Hyper-V 2016 Containers Consultant Services
    Configuration Windows Hyper-V 2016 Shielded VMs

    Hyper-V 2016 incorporates core technologies initially designed for and proven on Microsoft Azure, one of the world's largest public clouds. This pedigree significantly improves the ability of the Windows Server platform to support private cloud as well as hybrid cloud/on-premises environments by enhancing data security, availability, scale, manageability, reliability and recoverability. Progent's Microsoft-certified consulting team can help you to assess the advantages of Hyper-V 2016 for your business, set up test environments to confirm the ability of Hyper-V 2016 to run your critical workloads, plan an efficient network topology for a cloud-centric or hybrid installation, create and execute a non-disruptive migration plan, train your IT administration and technical support personnel, and provide as-needed consulting and debugging services to make sure that your Hyper-V 2016 investment delivers maximum business benefit.

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  • Ubiquiti UniFi Security Gateway Consulting Services
    Ubiquiti UniFi WiFi AP Engineer

    Ubiquiti's UniFi line of Wi-Fi infrastructure devices includes indoor and outdoor Wave 2 Wi-Fi access points (APs), security gateways, and switches. Ubiquiti UniFi devices installed throughout multiple venues with thousands of access points can be remotely configured and managed with Ubiquiti's free UniFi Controller software, which centralizes and streamlines deployment, discovery, administration, tuning, debugging, monitoring, and analytics. Progent offers the expertise of veteran wireless professionals who can assist your organization to assess the value of Ubiquiti's UniFi products for your environment and assist you to design, install, manage, and troubleshoot your UniFi solution.

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  • Exchange 2013 Unified messaging Network Engineer
    24/7/365 Exchange 2013 Support Services

    Microsoft Exchange 2013 incorporates significant enhancements to the capabilities of Microsoft Exchange Server 2010 and delivers powerful innovations as well as a redesigned architecture. These enhancements favorably impact vital areas like ease of administration, high availability (HA), security, operational costs, teamwork, scalability, performance, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consulting experts can assist your organization to evaluate the potential business benefits of upgrading to Exchange Server 2013, create a cost-effective test and rollout strategy, and train your IT staff to manage your Exchange Server 2013 environment. Progent can also provide ongoing online consulting and management services for Exchange Server 2013.

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  • Microsoft Exchange Server 2016 Upgrade Planning Network Engineer
    Exchange Server 2016 Migration Planning Engineer

    Progent can assist your business in all facets of your upgrade to Exchange 2016 such as designing high availability architecture for a local, cloud-based or hybrid environment; CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V strategy; determining mass storage capacity required for your virtual machines (VMs), databases and log files; setting up HLB for fault-tolerant CAS services; designing, building and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing your firewall; creating SSL certs; performing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web.

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    Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner and safer Active Directory implementation. Both options also provide the long-term benefits of state-of-the-art remote network monitoring and management (RMM) technology. These benefits can include easier management, better compliance with government and industry security regulations, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and higher availability.

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    Progent's seasoned ransomware recovery experts can assist you to rebuild a network breached by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor.

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    Progent is a dealer and consulting firm for SentinelOne's Singularity product line, a subscription-based, cloud-first cyberthreat management solution that incorporates machine learning technology and expert services to deliver comprehensive endpoint detection and response.

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    Progent can help small and medium-size businesses to configure centralized remote endpoint management systems for maintaining devices used by teleworkers.

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  • Remote Network Monitoring On-site Technical Support
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    Even if your company has a minimal computer support staff and a limited IT budget, your information network can still have the same high availability and responsiveness that once required a substantial internal support organization. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-expert and Cisco-premier IT consultants, the latest system management software for 24x7 monitoring and threshold alarms, and cost-effective support packages such as a help desk call center to keep your vital network applications and servers up and running.

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  • Remote Support Linux Network Monitoring
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    Network monitoring ordinarily consists of tracking a system's resource utilization to help identify data traffic bottlenecks or troubleshoot hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free network monitoring utilities that run under Linux or UNIX and can be used to observe mixed-platform environments where Linux and Windows operate together. Progent's system integration consultants can show you how to take advantage of both these tools to optimize and repair your network. Progent's UNIX support professionals offer small businesses and developers assistance with managing and servicing UNIX and Linux networks that coexist with Windows-based technology.

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    iOS patch management Services

    Progent's support services for software/firmware update management offer businesses of all sizes a flexible and affordable solution for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your servers, such as printers and scanners, infrastructure appliances such as routers and Wi-Fi access points, and Internet-of-Things devices like sensors and health monitors.

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  • Exchange Server Migration Professional
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    Progent's Microsoft-certified engineers can deliver low-cost online and on-premises help to implement your upgrade to Exchange 2010, generate thorough documentation of your new email system, train your IT staff and users to get them ramped up quickly on Microsoft Exchange 2010, and offer ongoing administrative services and engineering support. Progent can also help you migrate from Microsoft Exchange 2010 to Exchange 2013 or Exchange Server 2016.

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    Even if your company has a minimal computer services staff and a modest IT budget, your information network can still feature the same high availability and performance that once required a large internal service organization. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-certified and Cisco-premier IT consultants, the latest network management software for 24x7 monitoring and threshold alarms, and cost-effective service packages such as a help desk call center to keep your mission-critical business applications and hardware operating.

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    Progent's Linux support services provide small companies and software developers help with administering and supporting Linux systems that run with Microsoft-based networks. Progent offers your business contact with Linux experts, support professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP certification. This wide array of expertise offers you an easy single consulting firm to show you how to build and maintain a protected and reliable cross-platform network and communications solution that allows Linux and Microsoft interoperability by combining MS Windows with leading Linux variations such as RedHat, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandrake, Debian GNU/Linux, and Slackware.

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    Progent's CCIE-certified network infrastructure consultants can provide high-level support services for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and deploy UCS server failover solutions.

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    Progent provides consulting services for WatchGuard Firewall security appliances such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can show you how to choose, configure, and maintain a WatchGuard Firewall/VPN product that aligns with your security requirements and budget. Progent can help you to manage outdated WatchGuard firewalls or upgrade efficiently to modern WatchGuard firewall solutions.

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  • SMS Server Migration Remote Troubleshooting
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    Microsoft Systems Management Server 2003 offers extra capability for change and configuration management of Windows-powered networks via introducing Feature Packs. Feature Packs lower the net operational expense of managing and configuring software products by making it simpler to copy system images, control mobile devices, and run management tools. In addition to alerting you about techniques to save management costs by deploying SMS 2003 Feature Packs, Progent's consulting experts can help you plan and perform IT projects that cover areas that Feature Packs are designed to streamline. Progent's adoption and update services can lower spending and eliminate business disruption as you move to new operating systems and programs. Progent's wireless consulting experts can help you define sensible processes and standards to manage handheld computers and smart mobile phones so your mobile workforce remains efficient and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can help you develop a security plan that incorporates standards, processes and technologies to keep your IT network safe.


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