Chattanooga Consulting Support for IT Support Companies
Transparent Short-Term IT Support Augmentation
Progent's Consulting, Help Desk, and Ticketing Support for Network Service Organizations in Chattanooga
Progent's consulting support for network service organizations in Chattanooga Tennessee allows you to offer your customers Progent's consulting expertise and Help Desk Call Center support under your brand as a seamless extension of your regular network services group. These services can ease the way for you to grow your revenue, close gaps in your service offerings, satisfy your customers, and increase your bottom line.
Progent's nationwide team of network infrastructure experts, desktop support technicians, IT admins, and cybersecurity professionals have worked as transparent expansions to the IT staffs of some of the world's biggest IT service businesses. Progent's range of technical knowledge enables you to add to the scope of your IT service practice, and Progent's close integration with your support team lets you elevate and protect your company's brand.
Progent is an IT support firm with two decades of experience delivering online expertise to small and middle-size companies. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network engineers of any independent computer support company in the world. Progent has delivered online technical support and advanced consulting to clients in every state in the U.S. (Check out recommendations from Progent's clients.)
Reselling Progent's Support Services With Your Own Brand
Progent's reseller program for IT service providers offers transparent resale to your customers of professional services. Progent invoices you directly and performs under your direction to deliver your customers consulting and support services under your branding. Also, Progent has a low-cost Off-hours Support Program for clients who need access to 24x7 technical support.
Help Desk and Ticketing for IT Service Firms
Ticketing systems are the heart of a successful Help Desk. But full-featured ticketing platforms are not just expensive to acquire and staff, but difficult to set up and manage. Small or niche IT service providers do not have the necessary financial or human resources. Progent's Help Desk and ticketing program offers IT service organizations an affordable way to keep their own branding while providing their customers world-class desktop support services backed by an advanced ticketing platform and reinforced by fast escalation to top-tier experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Help Desk and ticketing solution for IT support organizations takes advantage of Progent's investments in highly scalable ticketing software, an online desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can establish communications with your current ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing solution enable you to expand your physical and virtual support workload, the diversity of technologies your business can handle, the number of geographies you can service, and your overall availability.
Key features of Progent's Service Desk and ticketing solution for IT service companies include:
- Progent's online desktop service group delivers Level 1 end user support with 1-hour service level agreement to begin work during standard work hours.
- Standard support hours are 5am to 7pm PST, five days a week.
- Extended hours support is available at additional cost.
- Optional onsite service in major metros is offered throughout the US at additional cost.
- You retain complete control of your clients and billing.
- Your clients enter incident reports through your branded Internet portal, an 800 phone number, or by directing an email to your assigned email address.
- Each end user request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and modified remotely until resolution.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
Progent's Consulting for Network Service Providers
Progent's consulting expertise for network service firms allows you to become a sole source for virtually all technical expertise your clients may require. You can build your team and core IT skills steadily without being forced to decline opportunities owing to a lack of in-house expertise or the absence of bandwidth.
Key features of Progent's Reseller Program for Network Service Firms include:
- Transparent Support: Progent works as a seamless extension of your in-house support group, responding to your direction, and bills your firm rather than your customer.
- By-the-Minute Billing: Progent charges by the minute to minimize costs.
- Extensive Service Documentation: Progent uses an advanced service reporting platform to make sure all services delivered are fully documented. This enables your IT support organization to transfer service assignments to internal consultants once you have enough staff and appropriate technical skills.
- Safely Expand Your IT Support Practice: You can easily and efficiently accept more opportunities outside your main fields of excellence and open new geographies without assuming the risks associated with expanding your head count too quickly.
- Strengthen Your Name: You can improve your mind share as a full-spectrum IT service firm by offering more services to more customers using your own brand.
- Add to Your IT Support Portfolio: Progent can provide world-class expertise in a wide array of IT disciplines and can act as a dependable resource for expanding your IT service business.
- Fast Escalation: With a sizable team of top-level technology experts available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest problems can be handled promptly.
- Make Your Clients Happy: Satisfied clients keep coming back. By joining with Progent, you can keep making your customers successful without ever forcing clients to seek expertise from your competitors.
- Remote Technical Support Experts: For 20 years, Progent has provided online IT support from Call Center support to advanced consulting. Effective remote service cuts costs while delivering fast results.
- Top Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity consultants have earned top certifications including CISSP-ISSAP, CISA, and GIAC. Learn more about Progent's certifications.
Progent's Areas of Expertise for Chattanooga, Tennessee Organizations
Progent's nationwide team of certified consultants and technical experts can provide Chattanooga, Tennessee businesses a wide range of remote technical guidance and troubleshooting services. Areas of expertise covered under Progent's consulting program for network service providers include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Exchange 2016 Migration
- Microsoft Windows Server 2022 solution design
- Windows Server 2019 Integration
- Windows Server 2016 Consulting
- Windows 11 Upgrade Support Services
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Migration
- Active Directory and Microsoft Entra Design
- Office/Microsoft 365 Configuration
- Microsoft Dynamics GP Consulting
- Microsoft Azure, AWS, Google Cloud Platform
- Remote IT Troubleshooting
- Teleworker Integration
- Cisco Network
- Juniper Networks Infrastructure
- Cisco Routers Configuration
- Security and Compliance Monitoring
- Business Continuity Preparedness
- Penetration Testing
- Firewall Configuration
- Help Desk Call Center Outsourcing
- Desktop Support Services
- Data Center Solutions
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Automation
- Microsoft Access Expertise
- Virtualization Automation
- Fast, Affordable .NET Application Development.
- Windows Hyper-V Integration
- VMware vSphere Integration
- Citrix XenApp Configuration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Support
- Smartphone Management
- Apple iPhone Integration
- Google Android Phone Management
- Ransomware Defense and Recovery
- Backup/Recovery Solutions
- Cisco IP Voice Phones and Conferencing
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi 6/6E AP Integration
- Wi-Fi Site Assessments
Learn More Details About Progent's Consulting Support for IT Service Organizations in Chattanooga, Tennessee For additional information about Progent's reseller program for network service organizations in Chattanooga, Tennessee, call 1-800-993-9400 or refer to Contact Progent.
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ransomware removal and restore Specialists
ransomware business recovery Consultants
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can help your business to halt the spread of an ongoing ransomware attack. Call 800-462-8800
Forefront TMG 2010 Support
Forefront Network Inspection System Technical Support
Microsoft Forefront Threat Management Gateway builds on the proven security technologies of Microsoft Internet Security and Acceleration Server 2006 and offers a easily administered web gateway that delivers a single-server solution for an array of security functions including an application layer and network layer firewall, URL filtering, malware inspection, intrusion protection, reputation services, VPN management, and HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway includes comprehensive web security logging and reporting capabilities, allows custom reporting powered by Microsoft SQL Server, integrates with Active Directory to simplify policy enforcement, and can be deployed as a virtual machine to cut expenses and enhance availability. Progent's Microsoft-certified consultants can help you to design and carry out test and production deployments; interface Microsoft Forefront TMG 2010 with Windows 2008 R2, Active Directory, SQL Server, Exchange Server 2010, and SharePoint 2010; set up Microsoft Forefront Threat Management Gateway to run on a virtual server with Microsoft Windows Hyper-V; and deliver ongoing consulting and repair services. Progent can also help your organization to upgrade economically to Microsoft Forefront Threat Management Gateway from ISA Server.
Online Help PowerPivot for SharePoint
Microsoft SQL Server 2012 AlwaysOn Failover Cluster Troubleshooting
Progent offers the expertise of certified engineers as well as seasoned software programmers, DBAs, project managers, network infrastructure architects, business continuity specialists, and security consultants to assist your business to assess the potential advantages of Microsoft SQL Server 2012 for your business, set up test systems at your datacenter or at Progent's test lab, design and carry out an efficient migration to SQL Server 2012 from previous versions of SQL Server or from other database platforms, and configure an efficient and safe network infrastructure that lets you realize the full business benefit of SQL Server 2012.
Progent Contact
Contact Progent
For small businesses interested in Progent's network support outsourcing, consulting, or technical support offerings, phone 800-993-9400 or send email to information@progent.com.
Professionals Skype for Business dial plans
Expert Microsoft Certified Skype for Business Reverse Proxy Server Consulting
Progent's consultants offer remote and on-premises consulting services for companies of all sizes to evaluate the benefits of upgrading to Skype for Business or Skype for Business Online from any version of Microsoft Lync Server or Office Communications Server. Progent can assist you to plan an on-premises, cloud-based or hybrid deployment; integrate Skype for Business with Microsoft SQL Server,Exchange, SharePoint Server and Office or Microsoft 365; configure high-availability mechanisms; connect Skype for Business with your PSTN gateway; and interface with other collaboration platforms like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified network security consultants can assist you design and verify a security environment for your Skype for Business solution that meets regulatory requirements.
ProSight Reporting ConnectWise Manage Ticketing Technical Consultant
ProSight Reporting Remote Network Infrastructure Management Computer Consultants
ProSight Reporting is an expanding suite of real-time reporting tools designed to work with the industry's top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Award Winning Setup Small Business
Small Offices Network Admin Companies
Progent delivers the help of Microsoft and Cisco-Certified IT support professionals to show clients economical alternatives to help businesses maximize the benefits of Microsoft and Cisco technology. For networks that range from remote offices to large enterprises, Progent's network engineers can show you how to improve your information system's e-mail architecture, security, reliability, performance, and network management.
Consult American Megatrends MegaRAC
Remote Server Management Cards Consultancy
Remote management cards give IT managers complete control of a server without the requirement for an on-site presence. Through remote management cards, all console screen information plus keyboard and mouse functionality are transferred to an off-site session to a support expert who can be situated anywhere in the world. Progent's Microsoft and Cisco certified engineers can assist you to plan, deploy, and support a high-availability company network that includes remote management cards and Progent can use these remote management cards to provide efficient off-site technical help. Progent is familiar with a number of remote server management cards including Aten IP9001 remote server management cards, American Megatrends remote server management cards, Dell DRAC cards, HP Lights-Out remote management cards, and Peppercon remote management cards.
After Hours Network Engineer SQL Server 2012
Consultants SQL Server 2012 Reporting Services
Progent can provide the support of certified consultants as well as seasoned software developers, database administrators, project managers, Cisco-certified network architects, business continuity specialists, and certified security consultants to help your business to assess the likely benefits of SQL Server 2012 for your organization, install test environments at your site or at Progent's test lab, design and carry out an efficient migration to SQL Server 2012 from previous versions of SQL Server or from other RDBMS solutions, and define a cost-effective and secure IT infrastructure that lets you maximize the strategic benefit of SQL Server 2012.
Flexential Internet Data Center Services
Flexential Tampa Internet Data Center Specialist
Progent utilizes the Flexential Tampa data center mainly to deliver private cloud hosting services. Progent has a team of network experts based in the vicinity of Tampa, and Progent also offers remote expertise from Progent's nationwide team of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security consultants, Hyper-V and VMware professionals, and senior disaster recover preparedness consultants. Progent can also help you to design and carry out a move to the Flexential facility by providing services like planning system configuration, recommending hardware, system configuration and validation, troubleshooting, setting up online network management, and educating your IT support team.
PIX Technical Consultant
Emergency PIX 500 Firewall Professionals
Cisco's PIX Series firewalls have reached end of life and Cisco may no longer offer support these legacy devices. Progent still offers consulting assistance for Cisco's PIX 500 Series firewalls to help you with management and troubleshooting and Progent can in addition help you determine if you should move up to more current firewall products available from Cisco. Progent's Cisco technology experts can help you plan and implement a cost-effective migration to Cisco ASA 5500-X Series firewalls following leading practices.
After Hours Microsoft Windows 2003 Onsite Technical Support
Immediate Windows 2003 Server Configuration
The knowledge and experience of Progent's certified Windows Server consultants, with an average of more than 10 years of support in Microsoft integration, ensures you success in identifying the edition and set up of Windows 2003 Server that matches best with your company's goals. Progent can also help you with designing, deploying, managing and supporting sophisticated information technology solutions powered by Microsoft Windows Server 2003, and can streamline your migration from Windows 2000 Server or Microsoft Windows NT.
Integration Services Catalyst 9115 Access Point
Cisco Catalyst 9130AX Access Point Professionals
Progent's Cisco-certified Catalyst 802.11ax Wi-Fi 6 WAP experts can provide affordable remote and onsite help for Catalyst next-generation Wi-Fi 6 wireless access points (WAPs).
Open Now Microsoft Exchange 2016 Upgrade Planning On-site Technical Support
Exchange 2016 Migration Planning Support and Help
Progent can help your business in all phases of your upgrade to Exchange Server 2016 including planning high availability (HA) system topology for a local, cloud-based or hybrid deployment; CAL licensing requirements for Exchange and Windows Server 2012 R2; migrating mailboxes; Windows Hyper-V strategy; determining storage requirements for your VMs, databases and log files; setting up HLB for fault-tolerant CAS services; designing, setting up and validating Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; providing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web.
Security Firms Horizon3.ai NodeZero Cybersecurity Pen Testing
24x7 Security Consultancies Horizon3.ai NodeZero Security Penetration Testing
Progent's certified cybersecurity experts can run NodeZero-based threat assessments to make sure your security defense tools and policies are correctly set up and effective.
Cisco Firewall and IPS Consultants
ASA 5520 Firewall Setup and Support
Progent's Cisco certified network infrastructure consultants can assist you to manage legacy PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X security appliances. Progent can also assist you to set up, administer, update and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.
Fortinet 120 Series Firewalls Computer Consultant
Fortinet 900 Series Firewalls Consultants
Fortinet next-generation firewalls are leaders in delivering best-in-class performance for SSL/TLS inspection. Progent's Fortinet FortiGate firewall experts can help you to configure your Fortinet firewalls to protect your IT resources at the enterprise perimeter, within the data center core, at branches, and in the cloud.
Online Support Cisco Firepower
Cisco Firepower Configuration Computer Consulting
Cisco's Firepower Next Generation Firewalls (NGFWs) provide a significant performance improvement compared to Cisco's popular ASA 5500-X firewalls and offer centralized management of advanced security features like application visibility and control (AVC), next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and sandboxing. Progent's Cisco CCIE firewall consultants can help you to design and execute a smooth upgrade to Cisco Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower appliances with Cisco's security services to build and centrally control network environments that span local offices, data centers, private clouds and public clouds.
SMS Server 2003 Upgrade Integration
Computer Consultant SMS Server Upgrade
Progent's Microsoft certified consultants provide small and medium size businesses enterprise-grade consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, allows you to deliver critical applications rapidly and automatically to specified users, lower software costs and adhere to licensing agreements by determining patterns of usage, enhance Windows security by improving your knowledge of weak points and by installing critical patches, manage your external workforce through accepted standards independent of connection or geography, and reduce operational expenses by efficiently exploiting the administrative capabilities incorporated into Windows. Progent's SMS consulting professionals can help you use SMS economically for automated software and application installation, security patch administration, and asset monitoring management including program and hardware inventory.
Windows Server 2012 R2 Configuration Manager IT Services
Windows Server 2012 R2 Cloud Professional
Progent's certified professionals can help you to assess the business value of Windows Server 2012 R2 for your organization, create test environments and migration plans, tune your network infrastructure for on-premises, multi-site, cloud-based, and partial-cloud datacenters, train your IT management, team, create an enterprise-wide security strategy, automate network management, assist with creating applications, and generate and test a disaster recovery/business continuity plan.
Reports Excel VBA
MS Access Development Group
Progent's expert software programmers, database designers, and project managers can assist large businesses to complete development projects for Microsoft Windows, Linux, or Web applications. Progent's co-sourcing services include fast access to veteran project managers for high-level planning and project co-ordination or Progent can assist clients plug expertise gaps by providing relational database designers and software programmers experienced in building RDBMS applications powered by SQL Server, Oracle, or MySQL. Progent's SharePoint experts can assist clients to incorporate SharePoint with other data sources like SQL Server and Office Excel to build data-intensive intranets and web portals. Progent also offers experience with multiple web development tools and can help businesses to build, expand, troubleshoot, or migrate web-based applications to take advantage of the most current web technology.
Operations Manager Migration Consulting Services
SCOM 2012 Fabric Monitoring Support and Integration
Progent's Microsoft-certified consulting experts have over a decade of background planning, implementing, enhancing and troubleshooting SCOM solutions and offer companies of any size advanced remote or onsite consulting support for Microsoft SCOM 2012. Progent can help you to design a topology for Microsoft SCOM 2012 servers that provides the responsiveness and resilience needed to watch over your datacenter effectively, whether your infrastructure are onsite, cloud-based, or a hybrid environment. Progent can also help you to install and set up SCOM 2012 management packs according to leading practices for tracking network infrastructure and both Microsoft and 3rd-party applications and services. In addition, Progent can deliver responsive online or on-premises technical support to assist you to remediate critical problems detected by SCOM 2012.
IT Consultants Microsoft Windows 2008 R2
Windows Server 2008 DirectAccess Professional
Windows Server 2008 is an important advance in making IT systems more protected and available, simpler to virtualize and administer, faster, and able to offer an improved environment for web publishing. Progent can help your company benefit fully from the enhancements incorporated into Windows Server 2008 by providing certified consulting, troubleshooting, education, temporary staffing, monitoring, and security services.
Meraki MR18 Access Point Network Consulting
Meraki Air Marshal Consulting
Progent's Meraki wireless access point consultants offer remote and onsite support services to help businesses of all sizes to plan, deploy, manage, expand or debug Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can help your business to set up and manage Cisco's Meraki-based Wi-Fi infrastructure for environments that range from a teleworker's home or a branch office all the way to a campus or a nationwide enterprise. Progent can also help you to configure other Cisco technology including Catalyst and Nexus switches, ASR routers and ASA firewalls to create a cohesive ecosystem that delivers identical access, performance, security, ease of management and uptime for wired and wireless clients regardless of their mobility or computing device.
24-7 FAQ about Cisco Consultant Jobs Available
FAQ about Moonlight Network Consultant Job Opportunity
To see replies to frequent enquiries concerning becoming employed by Progent, see Employment at Progent Q&A.
After Hours Solaris Security Firms
Consulting Sun Solaris
If your business operates a Solaris network or a multi-OS computer system, Progent's CISM and ISSAP-certified consultants can help your whole enterprise in a broad range of security areas including security management procedures, security architecture and strategies, connection management products and methodology, applications development security, business processes security, physical security, communications, network and Internet security, and disaster recovery preparedness. CISM, CISSP and ISSAP stipulate the fundamental competencies and worldwide standards of performance that information security managers are required to master. These accreditations give IT management the assurance that consultants who have achieved their CISM or CISSP certification have demonstrated the experience and knowledge to offer effective security support and engineering services.
Server Monitoring Consulting Services
Computer Consultants Microsoft System Center Operations Manager
Even if your company has a minimal computer services staff and a limited technology budget, your information system can still have the same high availability and performance that once needed a large in-house support organization. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-certified and Cisco-certified IT professionals, the latest network management products for 24x7 monitoring and threshold alarms, and cost-effective service programs such as a help desk call center to keep your mission-critical network applications and hardware operating.
Exchange 2003 Upgrade IT Consultants
Exchange 2003 Server Upgrade Consulting
Progent's expert support team can show you how to define and implement an efficient in-place Exchange Server 2003 migration plan that minimizes productivity downtime, simplifies ongoing service demands, and makes your Microsoft Exchange Server 2003 easy to administer. For complicated multi-server or multi-location upgrades, Progent has the experience to finish your project rapidly and affordably. Progent's Microsoft Exchange 2003 help, troubleshooting, and design offerings include expertise with the integration of third-party enhancements of Exchange Server 2003 that are best aligned to your business needs.
Dynamics GP eConnect Services
Business Portal for Dynamics GP Consultants
Progent's background delivering Microsoft .NET support and SQL Server help, and Progent's application development experience with VBasic, XML, and other developer platforms enable Progent to create specialized mission-critical programs and eCommerce environments that operate transparently with Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP/Great Plains reporting services can show you how to create reports that let you analyze your business more thoroughly, turning raw information into useful insights into your company and customers.
