Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Providers in Chattanooga
ProgentProgent's consulting support for IT service firms in Chattanooga Tennessee enables your company to provide your customers Progent's consulting expertise and Help Desk support under your brand as a transparent extension of your in-house IT services team. These services can ease the way for you to add to your revenue, expand your service offerings, create happy customers, and improve your bottom line.

Progent's team of network infrastructure engineers, PC support specialists, IT administrators, and cybersecurity consultants have worked as seamless adjuncts to the IT staffs of some of the country's largest IT service businesses. Progent's range of technical knowledge enables you to add to the scope of your IT service practice, and Progent's close integration with your support team lets you promote and protect your company's brand.

Progent is an IT support company with 20 years of experience providing online consulting services to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco-certified CCIE network engineers of any independent computer services company in the world. Progent has delivered remote IT support and consulting to customers in every state in the U.S. (Refer to testimonials from Progent's clients.)

Using Progent's Services Under Your Own Brand
Progent's consulting program for network service organizations features transparent resale to your clients of world-class services. Progent invoices your firm exclusively and works under your instructions to provide your customers consulting and support services under your branding. Also, Progent offers a low-cost Extended Hours Support Service for clients who need access to 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing systems are the heart of an efficient IT Call Center. But modern ticketing systems are not only costly to license and staff, but challenging to configure and maintain. Smaller IT support companies seldom have the required financial or human resources. Progent's Call Center and ticketing solution gives IT support organizations a practical way to keep their custom branding while providing their clients responsive desktop support built around an advanced ticketing system and supplemented by fast escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing solution for IT support organizations leverages Progent's sizable investments in advanced ticketing technology, an online desktop services team, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can set up communications with your existing ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing solution enable you to increase your physical and virtual support volume, the range of technologies your firm can handle, the number of geographies you can serve, and your hours of availability.

Key features of Progent's Call Center and ticketing solution for IT support firms include:

  • Progent's online desktop service group delivers Level 1 end user help with 1-hour service level agreement to commence work during normal work hours.
  • Standard support hours are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is available at extra cost.
  • Optional on-premises service in larger metro areas is available throughout the US at extra cost.
  • You retain complete control of your clients and invoicing.
  • Your clients enter service requests via your branded web portal, a toll-free number, or by directing an email to your dedicated email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified remotely while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For more information on Progent's Call Center and ticketing outsourcing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting for IT service firms allows you to become a sole source for practically all IT expertise your clients may require. You can build your team and strategic IT skills at your own pace without having to turn down opportunities due to a lack of expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent works as a seamless supplement to your in-house IT service team, under your management, and bills you instead of your client.
  • By-the-Minute Billing: Progent charges by the minute to minimize costs.
  • Detailed Service Documentation: Progent utilizes an enterprise-class service reporting system to make sure all services delivered are thoroughly described. This enables support group to shift service assignments to internal personnel when you have enough staff and appropriate skill sets.
Key benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your IT Support Business: You can easily and safely accept additional jobs beyond your core fields of expertise and serve new geographies without the risks involved with expanding your head count too rapidly.
  • Re-enforce Your Brand: You can improve your mind share as a full-spectrum IT service firm by offering more solutions to more clients using your own brand.
  • Add to Your Services Portfolio: Progent can provide world-class support in a broad array of IT disciplines and can be a reliable resource for growing your IT support operations.
  • Rapid Problem Escalation: Thanks to a sizable team of high-level technology experts available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
  • Make Your Clients Happy: Happy customers stick. By teaming with Progent, you can keep making your customers successful without ever requiring clients to seek expertise from other support firms.
  • Online Technical Support Experts: For 20 years, Progent has delivered online network support ranging from Help Desk support to advanced consulting. Effective online support saves money and produces fast results.
  • Top Industry Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants have earned top certifications including ISSAP, CISA, and CRISC. Find out more details about Progent's technology certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Chattanooga, Tennessee Businesses
Progent's veteran roster of certified engineers can provide Chattanooga, Tennessee organizations a broad range of online technical guidance and debugging services. Practice areas covered under Progent's reseller program for IT service providers include:

Find Out More About Progent's Consulting Program for IT Service Providers in Chattanooga, Tennessee
For more details about Progent's reseller support for IT service firms in Chattanooga, Tennessee, call 1-800-993-9400 or refer to Contact Progent.