Chattanooga Specialists for Network Support Providers
Transparent Short-Term IT Support Help
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Providers in Chattanooga
Progent's consulting support for IT service firms in Chattanooga Tennessee enables your company to provide your customers Progent's consulting expertise and Help Desk support under your brand as a transparent extension of your in-house IT services team. These services can ease the way for you to add to your revenue, expand your service offerings, create happy customers, and improve your bottom line.
Progent's team of network infrastructure engineers, PC support specialists, IT administrators, and cybersecurity consultants have worked as seamless adjuncts to the IT staffs of some of the country's largest IT service businesses. Progent's range of technical knowledge enables you to add to the scope of your IT service practice, and Progent's close integration with your support team lets you promote and protect your company's brand.
Progent is an IT support company with 20 years of experience providing online consulting services to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco-certified CCIE network engineers of any independent computer services company in the world. Progent has delivered remote IT support and consulting to customers in every state in the U.S. (Refer to testimonials from Progent's clients.)
Using Progent's Services Under Your Own Brand
Progent's consulting program for network service organizations features transparent resale to your clients of world-class services. Progent invoices your firm exclusively and works under your instructions to provide your customers consulting and support services under your branding. Also, Progent offers a low-cost Extended Hours Support Service for clients who need access to 24x7 support.
Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing systems are the heart of an efficient IT Call Center. But modern ticketing systems are not only costly to license and staff, but challenging to configure and maintain. Smaller IT support companies seldom have the required financial or human resources. Progent's Call Center and ticketing solution gives IT support organizations a practical way to keep their custom branding while providing their clients responsive desktop support built around an advanced ticketing system and supplemented by fast escalation to subject matter experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing solution for IT support organizations leverages Progent's sizable investments in advanced ticketing technology, an online desktop services team, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can set up communications with your existing ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing solution enable you to increase your physical and virtual support volume, the range of technologies your firm can handle, the number of geographies you can serve, and your hours of availability.
Key features of Progent's Call Center and ticketing solution for IT support firms include:
- Progent's online desktop service group delivers Level 1 end user help with 1-hour service level agreement to commence work during normal work hours.
- Standard support hours are from 5am to 7pm Pacific Standard Time, five days per week.
- Extended support is available at extra cost.
- Optional on-premises service in larger metro areas is available throughout the US at extra cost.
- You retain complete control of your clients and invoicing.
- Your clients enter service requests via your branded web portal, a toll-free number, or by directing an email to your dedicated email address.
- Every client request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and modified remotely while they are active.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting Expertise for IT Service Providers
Progent's consulting for IT service firms allows you to become a sole source for practically all IT expertise your clients may require. You can build your team and strategic IT skills at your own pace without having to turn down opportunities due to a lack of expertise or the absence of personnel.
Key aspects of Progent's Reseller Program for IT Service Firms include:
- Transparent Support: Progent works as a seamless supplement to your in-house IT service team, under your management, and bills you instead of your client.
- By-the-Minute Billing: Progent charges by the minute to minimize costs.
- Detailed Service Documentation: Progent utilizes an enterprise-class service reporting system to make sure all services delivered are thoroughly described. This enables support group to shift service assignments to internal personnel when you have enough staff and appropriate skill sets.
- Safely Expand Your IT Support Business: You can easily and safely accept additional jobs beyond your core fields of expertise and serve new geographies without the risks involved with expanding your head count too rapidly.
- Re-enforce Your Brand: You can improve your mind share as a full-spectrum IT service firm by offering more solutions to more clients using your own brand.
- Add to Your Services Portfolio: Progent can provide world-class support in a broad array of IT disciplines and can be a reliable resource for growing your IT support operations.
- Rapid Problem Escalation: Thanks to a sizable team of high-level technology experts available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
- Make Your Clients Happy: Happy customers stick. By teaming with Progent, you can keep making your customers successful without ever requiring clients to seek expertise from other support firms.
- Online Technical Support Experts: For 20 years, Progent has delivered online network support ranging from Help Desk support to advanced consulting. Effective online support saves money and produces fast results.
- Top Industry Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants have earned top certifications including ISSAP, CISA, and CRISC. Find out more details about Progent's technology certifications.
Progent's Practice Areas for Chattanooga, Tennessee Businesses
Progent's veteran roster of certified engineers can provide Chattanooga, Tennessee organizations a broad range of online technical guidance and debugging services. Practice areas covered under Progent's reseller program for IT service providers include:
- Exchange 2019 Consulting
- Microsoft Exchange Server 2016 Migration
- Microsoft Windows Server 2022 planning
- Windows Server 2019 Migration
- Windows Server 2016 Consulting
- Windows 11 Migration Consulting
- Windows 10 Integration
- Windows 8.1 Consulting
- SharePoint Integration
- SQL Server Migration
- Active Directory and Azure AD Planning
- Office/Microsoft 365 Integration
- Microsoft Dynamics GP Reporting
- Microsoft Azure, AWS, Google Cloud Platform
- Remote Network Support
- Telecommuter Support
- Cisco Network Infrastructure
- Juniper Networks Infrastructure
- Cisco Routers Experts
- Security and Compliance Consultants
- Business Continuity Preparedness
- Stealth Penetration Testing
- Firewall Integration
- Call Center Outsourcing
- Desktop Support
- Colocation Center Support
- Operations Manager Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Development
- Virtual Server Automation
- Rapid, Affordable .NET Software Development.
- Hyper-V Setup
- VMware vSphere Configuration
- Citrix XenApp Integration
- Cisco Unified CM/CallManager
- Apple macOS and iOS Support
- iPhone and Android Integration
- Apple iPhone Integration
- Android Smartphone Management
- Ransomware Defense/Recovery
- Data Backup/Restore Consulting
- Cisco VoIP Technology and Video Conferencing
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi AP Configuration
- Wi-Fi Site Assessments
Find Out More About Progent's Consulting Program for IT Service Providers in Chattanooga, Tennessee For more details about Progent's reseller support for IT service firms in Chattanooga, Tennessee, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Computer Consulting SharePoint Designer 2010
SharePoint Web Parts Online Troubleshooting
Progent's Microsoft-certified consultants can provide affordable online technical support and programming services to help you to design, deploy, administer, and maintain Microsoft SharePoint 2010 installations that can involve web pages that can function as intranets, extranets, document management tools, wikis, data warehouses, business analytics, enterprise-wide search engines, Visio-driven workflows, and other tools to promote and improve information sharing. Progent can show you how to combine SharePoint 2010 with MS SQL Server and with third-party databases and with Microsoft's familiar desktop applications including Excel, Word, Outlook, and Project. Progent can help your business to migrate from earlier versions of SharePoint or adapt a mix of web technologies into a consolidated and easily managed SharePoint 2010 environment.
Windows Server 2012R2 Clustering Remote Support Services
Emergency Windows 2012 R2 Integration
Progent's Microsoft-certified consultants can assist you to assess the advantages of Windows Server 2012 R2 for your organization, create pilot systems and migration strategies, tune your network infrastructure for on-premises, multi-site, private or public cloud-based, and partial-cloud environments, educate your IT management staff, develop a corporate-wide security plan, automate network management, assist with creating applications, and generate and validate a disaster recovery/business continuity plan.
Computer Outsourcing Consultants Microsoft Solutions Framework Project Methodology
Project Methodology Network Documentation
When performing IT tasks for corporate customers, Progent follows a structured methodology driven by defined milestones so as to achieve financial, timing and engineering goals while reducing productivity disruption. Progent's Enterprise Services Project Methodology follows accepted project management procedures based on the leading practices described by the Microsoft MSF methodology which includes requirements definition, architecture proposals, pilots, design adjustments, and professional implementation. All facets are documented to provide a detailed description of technical services delivered and to assist in downstream system maintenance.
Multi-factor Authentication Network Consultants
Identity Verification Technical Support
Progent's Duo service plans incorporate Cisco's Duo technology to protect against password theft by using two-factor authentication. Duo supports single-tap identity confirmation with iOS, Google Android, and other personal devices.
ProSight Small Business Private Clouds Consultancy
Private Cloud Solutions Technology Professional
Progent's ProSight Virtual Hosting outsourcing offers comprehensive hosting of a small or mid-size company's production servers in an environment that gives the maximum degree of availability and expandability and is also simple to move to another host. ProSight Virtual Hosting and management options are based on proven virtualization architectures that enable small and midsize businesses with mixed- platform IT systems to save significantly on the expense of capital investments, infrastructure maintenance, and IT administration while benefiting from enterprise-class fault tolerance and an unprecedented level of vendor flexibility.
Top Microsoft Office System Implementation
Server Consultant Microsoft Office 2000
Progent's IT outsourcing services provide budget-friendly computer support for small organizations. Whether it involves planning system architecture, setting up an internal Help Desk or using an outside one, deploying a new e-mail system, monitoring your network, or creating an on-line business application, outsourcing your network engineering services can reduce expenses and minimize risks, allowing IT service expenses to increase in a more linear and manageable manner than is feasible by building up a large, knowledgeable in-house network support staff. Progent's Outsourcing White Paper and flyers tell you how Progent can help you build a protected and robust system foundation for your critical applications powered by Microsoft Windows including Microsoft Office XP, Office 2003, and Microsoft Office 2000.
Microsoft Certified Business Portal for Dynamics GP Engineers
Dynamics GP VBA Consultancy
Progent's seasoned application designers and software developers can help your company to create enhancements to Microsoft Dynamics GP that support the special needs of your business without losing the advantages of Windows integration. Progent can also offer help with a range of software development tools that can be used to build integrations with Microsoft GP. These tools include Dexterity, Modifier, Visual Studio for Dynamics, Continuum, eConnect, Web Services for Dynamics GP, Integration Manager and ODBC.
Design Firm SQL Server Integration Services
SQL Server Reporting Services Contract Programming Firm
Progent offers online and onsite expertise to help you with any facet of business intelligence reporting from debugging or enhancing applications to designing and implementing an advanced business intelligence solution. Progent's management reporting experts can help you to support your existing reporting environment, help you to migrate reports and databases from an outdated reporting product to a current one, and provide as-needed remote mentoring to meet your specific requirements. Progent's management reporting and analytics professionals offer expertise in all popular BI reporting and visualization tools such as Microsoft's SQL Server business intelligence suite (SSIS, SSAS, and SSRS), Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel business analytics tools such as Power Pivot and Power View, and Report Designer.
ProSight Virtual Server Private Cloud Hosting Services
Specialists ProSight Small Business Private Clouds
Progent's ProSight Virtual Hosting and Management outsourcing offers comprehensive hosting of a small or mid-size organization's servers in an environment that gives the highest level of dependability and scalability and is also easy to move to another host. ProSight Virtual Hosting and management options are built on proven virtualization architectures that enable small and midsize companies with multi- platform environments to economize dramatically on the expense of capital equipment, infrastructure support, and IT administration while achieving enterprise-class reliability and an unmatched level of vendor flexibility.
ProSight Duo MFA Configuration
Duo Zero Trust Security Integration Support
Progent's Duo managed services utilize Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation on Apple iOS, Android, and other personal devices.
Emergency Offsite Workers Consultants
Helpdesk for At Home Workers On-site Support
Progent has two decades of background helping small and medium-size businesses to plan, implement, tune, manage, and troubleshoot IT networks that incorporate teleworkers.
Exchange 2010 Upgrade Engineer
Microsoft Exchange Server 2010 Migration Consulting Services
Progent offers expert help for each step of your Microsoft Exchange Server 2010 migration with services that include outsourced or co-sourced project management, site readiness preparation, project planning, cost estimates of all new software licenses and equipment required, recommended sourcing, system testing at client site or at Progent's test lab, setting up temporary coexistence of Microsoft Exchange 2010 and Exchange 2003 or 2007, implementation of the solution, deactivating the old servers, and training for customer's support staff and end users.
Online Cisco Certified CCIE Server Consulting
Technical Support Organizations Cisco Management
Progent can help your organization to deploy Cisco's networking technology to create a solid foundation for your onsite, private cloud, or hybrid data center and improve operations in key areas including compute and storage utilization, security and compliance, versatility, reliability, and recoverability.
Support and Integration System Center 2016 Hybrid Cloud Integration
Online Technical Support System Center 2016 Business Continuity
Microsoft System Center 2016 delivers important improvements in the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; unified management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's Microsoft-certified consulting team can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
ProSight ECHO Data Backup and Restore Services Services
ProSight DPS ECHO Hybrid Cloud Backup/Recovery Specialists
ProSight Data Protection Services ECHO from Progent provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital data, applications and VMs that have become lost or damaged due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's disaster recovery consultants can deliver advanced expertise to set up ProSight DPS to to comply with regulatory standards like HIPAA, FINRA, and PCI and, when needed, can assist you to restore your business-critical information.
Microsoft Certified Technology Consultancy Firm
Microsoft Certified Partner Consulting Service
Progent is a Microsoft Certified Partner with accredited competencies that include Information Worker Solutions. Microsoft Certified Partners represent the most successful organizations who earn the top customer satisfaction and enjoy the closest operational relationship with Microsoft. The knowledge, skills, and dedication needed to achieve the level of Microsoft Certified Partner benefits Progent's customers by allowing Progent to provide your business better technical solutions for your IT network.
Word Configuration
Word Computer Engineer
Progent's application experts can provide in-depth support, custom programming, integration assistance, and webinar classes for leading business applications covering vital areas including ERP and MRP, general accounting, management analytics, web commerce application development, and the MS Office family of business productivity software. As a Microsoft Partner with years of experience providing advanced consulting support online, Progent can assist small businesses anywhere in the United States to avoid the time and expense associated with travel and on-premises activity without compromising the high quality of technical services.
SQL Server 2016 R Services Online Consulting
SQL Server 2016 R Services Remote Consulting
Microsoft SQL Server 2016 offers significant improvements in speed, scale, security, availability, BOYD integration, plus integrated analytics and reporting. New features include PolyBase for handling SQL and NoSQ files simultaneously for big data applications, Hadoop integration, Row-level Security, Mobile Reports, and seamless management of on-premises and cloud operations and services. Progent's Microsoft-certified consulting team can deliver remote and on-premises support to assist organizations of any size to deploy, administer or troubleshoot any version of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all core Microsoft platforms such as Windows Server, Exchange, SharePoint Server, Dynamics CRM, Skype for Business, and System Center Operations Manager (SCOM).
SQL Server 2012 Performance Tuning Engineer
Support and Integration Microsoft Denali
Progent can provide the expertise of Microsoft-certified consultants and experienced database application programmers, database administrators, project managers, Cisco-certified network engineers, business continuity planning specialists, and data security professionals to assist your business to assess the potential advantages of SQL Server 2012 for your business, set up test environments at your datacenter or at Progent's test lab, design and carry out an efficient transition to SQL Server 2012 from earlier versions of SQL Server or from legacy database platforms, and configure an efficient and secure IT infrastructure that lets you realize the full strategic benefit of SQL Server 2012.
UNIX with Windows Network Consultants
Consult Solaris with Windows
If your business computer system mixes UNIX, Linux or Sun Solaris technology with MS Windows, Progent can assist you to incorporate your computers into a cohesive network that allows all your operating systems to run side by side for easy management, seamless dataflow, high dependability, superior performance, and strong protection. Progent's UNIX/Linux/Solaris and Microsoft Windows integration assistance offerings feature network architecture integration and support, consulting for Windows services for UNIX, online network monitoring and management, online network help and repair, in-person technical support, and Helpdesk services.
ProSight Spam Filtering Technology Professional
ProSight Spam Filtering Specialists
Progent's ProSight Email Guard solution uses the services and infrastructure of top information security vendors to provide centralized control and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further layer of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall.
Catalyst 2960 Switch Professional
Catalyst 2940 Switch Engineer
Progent's Cisco-certified CCIE networking consultants can assist you to configure, manage, update, tune and debug Cisco Catalyst switches. Progent can also help your business to enhance the security of Catalyst switches and move efficiently from legacy switches to modern models.
