Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Providers in Chattanooga
ProgentProgent's consulting support for IT service firms in Chattanooga Tennessee allows you to provide your customers Progent's consulting and Help Desk support under your own branding as a transparent augmentation of your in-house network support group. This can help you add to your client base, fill out your service offerings, create happy customers, and improve your bottom line.

Progent's roster of network engineers, desktop support specialists, IT admins, and cybersecurity consultants have worked as seamless supplements to the support staffs of some of the country's largest IT service businesses. Progent's breadth and depth of expertise enables you to widen the capabilities of your IT support practice, and Progent's transparency lets you elevate and preserve your company's brand.

Progent is an IT support firm with 20 years of background providing remote expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco CCIE network engineers of any independent IT support firm in the world. Progent has delivered online IT assistance and consulting to clients in every state in the country. (Check out testimonials from Progent's customers.)

Reselling Progent's Services With Your Own Brand
Progent's consulting program for IT service firms offers seamless resale to your clients of world-class IT services. Progent invoices your firm exclusively and performs under your instructions to provide your clients support services under your brand. In addition, Progent has an affordable Extended Hours Support Program for clients who require 24x7 technical support.

Help Desk and Ticketing Services for IT Service Providers
Ticketing is the enabling technology behind an effective IT Call Center. But enterprise-grade ticketing platforms are not only costly to license and staff, but also a hassle to set up and manage. Smaller IT service organizations rarely have the necessary financial or human resources. Progent's Service Desk and ticketing program gives IT service firms an affordable way to keep their custom branding while providing their customers responsive desktop support services backed by an advanced ticketing platform and reinforced by fast escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Service Desk and ticketing solution for IT service firms leverages Progent's investments in advanced ticketing technology, an online desktop support team, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can set up data interchange with your existing ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing solution allow you to increase your physical and virtual support volume, the diversity of technical issues your firm can take on, the number of geographies you can serve, and your hours of availability.

Key features of Progent's Help Desk and ticketing program for IT support organizations include:

  • Progent's online desktop service team provides Level 1 end user assistance with 1-hour service level agreement to begin work during normal work hours.
  • Normal support times are 5am to 7pm PST, five days a week.
  • Extended hours support is offered at additional cost.
  • Optional on-premises support in major metro areas is available across the country at extra cost.
  • You retain complete control of your clients and billing.
  • Your clients enter incident reports through your own branded Internet portal, an 800 phone number, or by sending a message to your designated mailbox.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
To see additional information on Progent's Help Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting for IT service firms allows your support team to act as a sole point of contact for practically all technical guidance and troubleshooting your customers may require. You can grow your team and core in-house competencies steadily without having to turn down opportunities owing to a gap in expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent works as a transparent extension of your internal IT service group, responding to your direction, and invoices your firm rather than your customer.
  • Granular Billing: Progent bills on a per-minute basis to reign in costs.
  • Extensive Service Reporting: Progent utilizes an enterprise-class documentation system to make sure all IT services performed are thoroughly documented. This makes it easy for support group to transfer account assignments to in-house personnel once you have sufficient staff and appropriate skill sets.
Key advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Practice: You can easily and affordably accept additional opportunities beyond your main areas of excellence and open additional territories without assuming the risks involved with expanding your full-time staff too rapidly.
  • Re-enforce Your Name: You can improve your mind share as a full-spectrum IT support provider by offering more solutions to more clients using your own company name.
  • Add to Your Services Portfolio: Progent can provide top-tier support in a broad array of technologies and can act as a dependable resource for expanding your IT support operations.
  • Fast Escalation: With a sizable team of high-level consultants available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest problems get resolved fast.
  • Make Your Customers Happy: Happy customers keep coming back. By teaming with Progent, you can keep delivering solutions without ever requiring clients to seek help outside the fold.
  • Online Support Professionals: For 20 years, Progent has provided remote IT support ranging from Help Desk support to high-level consulting. Effective online support cuts costs while delivering fast solutions.
  • Major Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants hold top certifications including ISSAP, CISA, and CRISC. Find out more about Progent's industry certifications.
To read or download a PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Chattanooga, Tennessee Businesses
Progent's nationwide roster of certified consultants and technical experts can deliver Chattanooga, Tennessee businesses a wide array of online technical guidance and debugging expertise. Practice areas covered under Progent's consulting program for network service organizations include:

Find Out More About Progent's Reseller Program for IT Service Firms in Chattanooga, Tennessee
To learn additional information about Progent's consulting program for network service organizations in Chattanooga, Tennessee, call 1-800-993-9400 or visit Contact Progent.