Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Firms in Chattanooga
ProgentProgent's consulting support for network service organizations in Chattanooga Tennessee enables your company to offer your customers Progent's consulting expertise and Help Desk Call Center support under your company's own branding as a transparent augmentation of your in-house IT support team. This can help you add to your client base, fill out your service catalog, satisfy your clients, and increase your profits.

Progent's nationwide team of network experts, desktop integration and troubleshooting technicians, IT admins, and cybersecurity consultants have worked as transparent expansions to the support staffs of some of the world's biggest IT service businesses. Progent's range of expertise allows you to add to the capabilities of your IT support practice, and Progent's transparency lets you promote and protect your branding.

Progent is an IT consulting firm with 20 years of background delivering online expertise to small and middle-size companies. Progent is a Microsoft Partner and has one of the largest groups of Cisco CCIE network engineers of any independent IT support company in the world. Progent has delivered online technical assistance and advanced consulting to customers in every state in the country. (Check out testimonials from Progent's clients.)

Providing Progent's Services Under Your Branding
Progent's consulting program for IT service firms features seamless resale to your customers of world-class services. Progent invoices you exclusively and performs under your direction to provide your customers support services under your branding. In addition, Progent offers a low-cost Off-hours Support Service for customers who need 24x7 technical support.

Help Desk and Ticketing Services for IT Service Organizations
Ticketing systems are fundamental to a successful IT Call Center. But modern ticketing systems are not only costly to acquire and staff, but difficult to set up and manage. Smaller IT service organizations rarely have the necessary budget or personnel. Progent's Help Desk and ticketing program offers IT support organizations a practical way to retain their custom branding while providing their customers responsive desktop support built around a best-of-breed ticketing platform and reinforced by rapid escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Service Desk and ticketing program for IT service organizations takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop support team, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can establish communications with your existing ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing solution enable your IT service firm to increase your support volume, the diversity of technical issues your business can take on, the number of locations you can service, and your hours of availability.

Key features of Progent's Service Desk and ticketing program for IT support organizations include:

  • Progent's remote desktop support group provides Level 1 end user support with 1-hour service level agreement to begin work during standard work hours.
  • Normal support hours are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is available at additional cost.
  • Optional on-premises support in major metros is offered across the country at additional cost.
  • You keep full control of your customers and invoicing.
  • Your customers enter service requests by means of your own branded web portal, an 800 number, or by sending a request to your assigned mailbox.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see more information on Progent's Call Center and ticketing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting for network service organizations allows your support team to become a sole point of contact for virtually all IT guidance and troubleshooting your clients may need. You can build your staff and core in-house competencies at your own pace without having to decline new business owing to a gap in expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a transparent supplement to your internal IT service team, responding to your coordination, and bills you instead of your client.
  • Granular Billing: Progent bills on a per-minute basis to minimize costs.
  • Extensive Documentation: Progent uses an advanced service reporting system to ensure that all IT services delivered are fully documented. This allows support group to transfer account assignments to in-house personnel once you have sufficient people and appropriate technical skills.
Top benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your Service Practice: You can quickly and affordably take on additional opportunities outside your main fields of excellence and open additional territories without exposure to the risks involved with increasing your full-time staff too quickly.
  • Re-enforce Your Brand: You can solidify your mind share as a comprehensive IT support firm by offering more solutions to more clients under your own brand.
  • Add to Your IT Support Catalog: Progent offers top-tier support in a wide range of IT disciplines and can act as a reliable reservoir of skills for growing your IT service operations.
  • Fast Problem Escalation: Thanks to a large team of high-level consultants ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging issues can be handled promptly.
  • Make Your Customers Happy: Satisfied customers are loyal. By teaming with Progent, you can keep delivering solutions without ever forcing clients to seek expertise outside the fold.
  • Online Technical Support Experts: For two decades, Progent has provided online network support from Call Center services to advanced consulting. Effective remote support cuts costs and produces fast results.
  • Major Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity experts have earned top certifications including CISSP, CISM, and CRISC. Find out more about Progent's technology certifications.
To read or download a printable PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Chattanooga, Tennessee Businesses
Progent's seasoned roster of certified engineers can provide Chattanooga, Tennessee companies a wide range of remote technical guidance and debugging services. Practice areas offered under Progent's consulting program for IT service organizations include:

Learn More Details About Progent's Reseller Program for Network Service Firms in Chattanooga, Tennessee
For additional information about Progent's reseller program for IT service organizations in Chattanooga, Tennessee, call 1-800-993-9400 or see Contact Progent.