Progent's Consulting, Help Desk, and Ticketing Support for IT Service Firms in Chattanooga
ProgentProgentís consulting services for IT service firms in Chattanooga Tennessee allows your company to offer your clients Progent's consulting expertise and Help Desk Call Center support using your company's brand as a transparent augmentation of your regular IT services team. These services can put you on the fast track to add to your client base, fill out your service catalog, satisfy your clients, and increase your profits.

Progentís nationwide roster of network infrastructure experts, PC integration and troubleshooting specialists, IT administrators, and data security professionals have worked as transparent extensions to the support staffs of some of the country's largest IT service businesses. Progentís breadth and depth of technical knowledge enables you to widen the scope of your IT service business, and Progentís transparency lets you strengthen and protect your company's brand.

Progent is a network support firm with two decades of experience delivering remote expertise to small and middle-size companies. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any independent computer support company in the world. Progent has delivered remote IT assistance and advanced consulting to clients in every state in the country. (See recommendations from Progent's customers.)

Reselling Progent's Services Under Your Own Brand
Progent's consulting program for network service firms offers transparent resale to your customers of world-class IT services. Progent bills your firm exclusively and works under your instructions to provide your clients consulting and support services under your branding. Also, Progent has a low-cost Extended Hours Support Service for customers who require 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Organizations
Ticketing is the heart of an effective service desk. But enterprise-grade ticketing systems are not only expensive to acquire and staff, but difficult to configure and maintain. Smaller IT service firms do not have the necessary financial or human resources. Progent's Help Desk and ticketing program gives IT service organizations an affordable way to retain their company branding while providing their clients responsive desktop support built around an advanced ticketing platform and supplemented by fast escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Call Center and ticketing program for IT service companies takes advantage of Progent's investments in advanced ticketing software, an online desktop support staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your existing ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing program allow you to increase your physical and virtual support volume, the range of technologies your company can take on, the number of {geographies you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing program for IT service firms include:

  • Progent's remote desktop support team delivers Level 1 end user help with 1-hour service level agreement (SLA) to commence work during standard work hours.
  • Normal service times are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is offered at extra cost.
  • Optional on-premises service in major metros is available across the US at extra cost.
  • You keep complete control of your customers and billing.
  • Your customers submit incident reports using your own branded Internet portal, a toll-free number, or by sending a message to your designated mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
For additional information about Progent's Call Center and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting for network service firms allows your support team to act as a single source for virtually all IT expertise your clients may require. You can grow your staff and strategic in-house competencies steadily without being forced to decline opportunities due to a gap in expertise or the absence of personnel.

Key features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent acts as a seamless extension of your in-house IT service group, under your direction, and bills your firm instead of your customer.
  • By-the-Minute Billing: Progent charges by the minute to reign in costs.
  • Detailed Service Reporting: Progent uses an advanced service reporting system to ensure that all IT services delivered are thoroughly documented. This enables your IT support organization to transfer service assignments to internal personnel once you have enough staff and appropriate technical skills.
Top advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your IT Support Practice: You can quickly and safely take on additional jobs beyond your core fields of expertise and open new geographies without exposure to the risks involved with expanding your head count too quickly.
  • Re-enforce Your Name: You can solidify your positioning as a comprehensive network support firm by offering more services to more customers under your own brand.
  • Flesh Out Your Services Catalog: Progent can provide top-tier expertise in a broad range of technologies and can be a reliable reservoir of skills for expanding your IT support operations.
  • Rapid Problem Escalation: Thanks to a sizable roster of top-level IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest problems get resolved promptly.
  • Keep Your Clients Happy: Satisfied customers are loyal. By teaming with Progent, you can keep delivering solutions without ever forcing clients to look for expertise outside the fold.
  • Remote Support Experts: For 20 years, Progent has delivered remote IT support from Help Desk services to advanced consulting. Efficient remote service saves money while delivering quick results.
  • Advanced Certifications: Progentís IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance consultants hold top certifications including ISSAP, CISM, and GIAC. Find out more about Progent's certifications.
To read or download a PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Chattanooga, Tennessee Organizations
Progent's nationwide team of certified engineers can deliver Chattanooga, Tennessee businesses a wide range of remote consulting and debugging expertise. Areas of expertise offered under Progent's reseller program for network service firms include:

Find Out More About Progent's Consulting Program for IT Service Providers in Chattanooga, Tennessee
For more information about Progent's consulting program for network service firms in Chattanooga, Tennessee, call 1-800-993-9400 or see Contact Progent.