Progent's Consulting, Help Desk, and Ticketing for Network Service Firms in Chattanooga
ProgentProgent's consulting support for network service organizations in Chattanooga Tennessee enables you to offer your clients Progent's consulting expertise and Help Desk Call Center support under your own branding as a transparent extension of your regular IT services team. These services can put you on the fast track to grow your client base, expand your service offerings, create happy clients, and increase your bottom line.

Progent's team of network infrastructure experts, desktop support technicians, IT administrators, and cybersecurity professionals have acted as seamless adjuncts to the IT staffs of some of the country's largest IT service businesses. Progent's breadth and depth of expertise allows you to add to the capabilities of your IT service practice, and Progent's close integration with your support team lets you elevate and preserve your branding.

Progent is a network support company with 20 years of background delivering remote expertise to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco-certified CCIE network engineers of any private computer services company in the world. Progent has provided online technical assistance and advanced consulting to customers in every state in the U.S. (Refer to recommendations from Progent's customers.)

Providing Progent's Support Services With Your Own Brand
Progent's consulting program for IT service providers offers transparent resale to your clients of world-class IT services. Progent bills your firm exclusively and performs under your instructions to provide your clients support services under your brand. In addition, Progent offers a low-cost Off-hours Support Program for customers who need 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Providers
Ticketing systems are fundamental to an effective service desk. But modern ticketing platforms are not only expensive to acquire and staff, but also challenging to configure and maintain. Small or niche IT service firms seldom have the necessary resources. Progent's Call Center and ticketing program offers IT service firms an economical way to keep their custom branding while delivering their customers world-class desktop support services built around an advanced ticketing platform and supplemented by fast escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Help Desk and ticketing solution for IT support organizations leverages Progent's sizable investments in highly scalable ticketing technology, a remote desktop support staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can establish communications with your existing ticketing platform. The features offered with Progent's Help Desk and ticketing services enable your IT service firm to increase your physical and virtual support volume, the range of technical issues your business can take on, the number of geographies you can service, and your hours of availability.

Key features of Progent's Service Desk and ticketing solution for IT service companies include:

  • Progent's online desktop service team delivers Level 1 end user help with 1-hour service level agreement (SLA) to commence work during standard work hours.
  • Standard service times are 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is available at additional cost.
  • Optional on-premises service in larger metro areas is offered throughout the US at additional cost.
  • You retain complete control of your customers and invoicing.
  • Your customers submit incident reports by means of your branded web portal, an 800 phone number, or by directing an email to your designated mailbox.
  • Every end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For more details about Progent's Call Center and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting expertise for network service providers allows your support team to act as a single point of contact for practically all IT guidance and troubleshooting your clients may need. You can grow your team and strategic in-house competencies at your own pace without having to decline opportunities owing to a gap in in-house expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent works as a transparent supplement to your internal IT service team, responding to your direction, and invoices your firm rather than your client.
  • Granular Billing: Progent charges by the minute to minimize costs.
  • Detailed Documentation: Progent uses an advanced reporting platform to ensure that all IT services delivered are thoroughly described. This allows support group to shift account responsibilities to in-house personnel when you have sufficient staff and relevant technical skills.
Top advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your IT Support Practice: You can quickly and affordably take on more opportunities outside your core fields of excellence and open new geographies without assuming the risks involved with increasing your full-time staff too quickly.
  • Re-enforce Your Brand: You can solidify your mind share as a full-spectrum network service provider by offering more services to more clients using your own company name.
  • Add to Your Services Portfolio: Progent can provide world-class expertise in a wide range of technologies and can be a reliable resource for expanding your IT support business.
  • Fast Problem Escalation: Thanks to a sizable roster of senior technology experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging issues can be handled promptly.
  • Keep Your Clients Satisfied: Satisfied clients keep coming back. By teaming with Progent, you can continue making your customers successful without ever forcing clients to seek help outside the fold.
  • Remote Technical Support Professionals: For two decades, Progent has provided remote IT support from Help Desk support to advanced consulting. Efficient online service saves money and produces fast results.
  • Major Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance experts have earned top certifications including CISSP, CISA, and CRISC. Find out more details about Progent's technology certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Chattanooga, Tennessee Companies
Progent's veteran roster of certified consultants can deliver Chattanooga, Tennessee companies a wide array of remote consulting and troubleshooting services. Areas of expertise covered under Progent's consulting program for network service providers include:

Find Out More About Progent's Consulting Support for IT Service Providers in Chattanooga, Tennessee
To learn additional information about Progent's reseller program for IT service firms in Chattanooga, Tennessee, call 1-800-993-9400 or see Contact Progent.