Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Providers in Chattanooga
Progent's consulting support for IT service firms in Chattanooga Tennessee enables your company to provide your customers Progent's consulting expertise and Help Desk support under your brand as a transparent extension of your in-house IT services team. These services can ease the way for you to add to your revenue, expand your service offerings, create happy customers, and improve your bottom line.
Progent's team of network infrastructure engineers, PC support specialists, IT administrators, and cybersecurity consultants have worked as seamless adjuncts to the IT staffs of some of the country's largest IT service businesses. Progent's range of technical knowledge enables you to add to the scope of your IT service practice, and Progent's close integration with your support team lets you promote and protect your company's brand.
Progent is an IT support company with 20 years of experience providing online consulting services to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco-certified CCIE network engineers of any independent computer services company in the world. Progent has delivered remote IT support and consulting to customers in every state in the U.S. (Refer to testimonials from Progent's clients.)
Using Progent's Services Under Your Own Brand
Progent's consulting program for network service organizations features transparent resale to your clients of world-class services. Progent invoices your firm exclusively and works under your instructions to provide your customers consulting and support services under your branding. Also, Progent offers a low-cost Extended Hours Support Service for clients who need access to 24x7 support.
Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing systems are the heart of an efficient IT Call Center. But modern ticketing systems are not only costly to license and staff, but challenging to configure and maintain. Smaller IT support companies seldom have the required financial or human resources. Progent's Call Center and ticketing solution gives IT support organizations a practical way to keep their custom branding while providing their clients responsive desktop support built around an advanced ticketing system and supplemented by fast escalation to subject matter experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing solution for IT support organizations leverages Progent's sizable investments in advanced ticketing technology, an online desktop services team, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can set up communications with your existing ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing solution enable you to increase your physical and virtual support volume, the range of technologies your firm can handle, the number of geographies you can serve, and your hours of availability.
Key features of Progent's Call Center and ticketing solution for IT support firms include:
Progent's Consulting Expertise for IT Service Providers
Progent's consulting for IT service firms allows you to become a sole source for practically all IT expertise your clients may require. You can build your team and strategic IT skills at your own pace without having to turn down opportunities due to a lack of expertise or the absence of personnel.
Key aspects of Progent's Reseller Program for IT Service Firms include:
Progent's Practice Areas for Chattanooga, Tennessee Businesses
Progent's veteran roster of certified engineers can provide Chattanooga, Tennessee organizations a broad range of online technical guidance and debugging services. Practice areas covered under Progent's reseller program for IT service providers include:
Find Out More About Progent's Consulting Program for IT Service Providers in Chattanooga, Tennessee For more details about Progent's reseller support for IT service firms in Chattanooga, Tennessee, call 1-800-993-9400 or refer to Contact Progent.