Progent's Consulting, Help Desk, and Ticketing Support for Network Service Organizations in Chattanooga
ProgentProgent's consulting support for network service organizations in Chattanooga Tennessee allows you to offer your customers Progent's consulting expertise and Help Desk Call Center support under your brand as a seamless extension of your regular network services group. These services can ease the way for you to grow your revenue, close gaps in your service offerings, satisfy your customers, and increase your bottom line.

Progent's nationwide team of network infrastructure experts, desktop support technicians, IT admins, and cybersecurity professionals have worked as transparent expansions to the IT staffs of some of the world's biggest IT service businesses. Progent's range of technical knowledge enables you to add to the scope of your IT service practice, and Progent's close integration with your support team lets you elevate and protect your company's brand.

Progent is an IT support firm with two decades of experience delivering online expertise to small and middle-size companies. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network engineers of any independent computer support company in the world. Progent has delivered online technical support and advanced consulting to clients in every state in the U.S. (Check out recommendations from Progent's clients.)

Reselling Progent's Support Services With Your Own Brand
Progent's reseller program for IT service providers offers transparent resale to your customers of professional services. Progent invoices you directly and performs under your direction to deliver your customers consulting and support services under your branding. Also, Progent has a low-cost Off-hours Support Program for clients who need access to 24x7 technical support.

Help Desk and Ticketing for IT Service Firms
Ticketing systems are the heart of a successful Help Desk. But full-featured ticketing platforms are not just expensive to acquire and staff, but difficult to set up and manage. Small or niche IT service providers do not have the necessary financial or human resources. Progent's Help Desk and ticketing program offers IT service organizations an affordable way to keep their own branding while providing their customers world-class desktop support services backed by an advanced ticketing platform and reinforced by fast escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Help Desk and ticketing solution for IT support organizations takes advantage of Progent's investments in highly scalable ticketing software, an online desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can establish communications with your current ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing solution enable you to expand your physical and virtual support workload, the diversity of technologies your business can handle, the number of geographies you can service, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT service companies include:

  • Progent's online desktop service group delivers Level 1 end user support with 1-hour service level agreement to begin work during standard work hours.
  • Standard support hours are 5am to 7pm PST, five days a week.
  • Extended hours support is available at additional cost.
  • Optional onsite service in major metros is offered throughout the US at additional cost.
  • You retain complete control of your clients and billing.
  • Your clients enter incident reports through your branded Internet portal, an 800 phone number, or by directing an email to your assigned email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified remotely until resolution.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
To see more details about Progent's Help Desk and ticketing outsourcing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting expertise for network service firms allows you to become a sole source for virtually all technical expertise your clients may require. You can build your team and core IT skills steadily without being forced to decline opportunities owing to a lack of in-house expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent works as a seamless extension of your in-house support group, responding to your direction, and bills your firm rather than your customer.
  • By-the-Minute Billing: Progent charges by the minute to minimize costs.
  • Extensive Service Documentation: Progent uses an advanced service reporting platform to make sure all services delivered are fully documented. This enables your IT support organization to transfer service assignments to internal consultants once you have enough staff and appropriate technical skills.
Top advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your IT Support Practice: You can easily and efficiently accept more opportunities outside your main fields of excellence and open new geographies without assuming the risks associated with expanding your head count too quickly.
  • Strengthen Your Name: You can improve your mind share as a full-spectrum IT service firm by offering more services to more customers using your own brand.
  • Add to Your IT Support Portfolio: Progent can provide world-class expertise in a wide array of IT disciplines and can act as a dependable resource for expanding your IT service business.
  • Fast Escalation: With a sizable team of top-level technology experts available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest problems can be handled promptly.
  • Make Your Clients Happy: Satisfied clients keep coming back. By joining with Progent, you can keep making your customers successful without ever forcing clients to seek expertise from your competitors.
  • Remote Technical Support Experts: For 20 years, Progent has provided online IT support from Call Center support to advanced consulting. Effective remote service cuts costs while delivering fast results.
  • Top Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity consultants have earned top certifications including CISSP-ISSAP, CISA, and GIAC. Learn more about Progent's certifications.
To read or download a printable PDF datasheet about Progent's program for reselling Progent's IT services under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Chattanooga, Tennessee Organizations
Progent's nationwide team of certified consultants and technical experts can provide Chattanooga, Tennessee businesses a wide range of remote technical guidance and troubleshooting services. Areas of expertise covered under Progent's consulting program for network service providers include:

Learn More Details About Progent's Consulting Support for IT Service Organizations in Chattanooga, Tennessee
For additional information about Progent's reseller program for network service organizations in Chattanooga, Tennessee, call 1-800-993-9400 or refer to Contact Progent.