Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Providers in Chattanooga
ProgentProgentís consulting services for network service organizations in Chattanooga Tennessee enables you to offer your customers Progent's consulting and Help Desk Call Center support under your brand as a transparent supplement to your in-house network services team. This can ease the way for you to grow your revenue, expand your service offerings, create happy customers, and increase your profits.

Progentís nationwide roster of network experts, PC integration and troubleshooting specialists, IT admins, and data security professionals have worked as seamless expansions to the support groups of some of the country's biggest IT support businesses. Progentís range of technical knowledge enables you to widen the scope of your IT support practice, and Progentís transparency lets you promote and preserve your company's brand.

Progent is a network consulting firm with two decades of background delivering online consulting services to small and middle-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco-certified CCIE network engineers of any independent IT support company in the world. Progent has provided remote IT support and consulting to customers in every state in the country. (Refer to testimonials from Progent's clients.)

Using Progent's Support Services With Your Branding
Progent's consulting program for IT service providers offers seamless resale to your customers of world-class IT services. Progent bills you directly and performs under your instructions to provide your clients support services under your brand. In addition, Progent has an affordable Extended Hours Support Program for clients who need 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing is the heart of a successful service desk. But enterprise-grade ticketing platforms are not just costly to acquire and staff, but challenging to set up and manage. Smaller IT support firms rarely have the necessary financial or human resources. Progent's Help Desk and ticketing program offers IT service firms an economical way to retain their company branding while delivering their customers world-class desktop support backed by a best-of-breed ticketing system and reinforced by rapid escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing program for IT service companies takes advantage of Progent's sizable investments in advanced ticketing software, an online desktop services staff, and a network of geographically distributed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can set up communications with your existing ticketing platform. The standard and optional features available with Progent's Call Center and ticketing services enable you to expand your support volume, the range of technical issues your firm can handle, the number of {geographies you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing program for IT service organizations include:

  • Progent's online desktop support staff delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during standard business hours.
  • Normal support hours are from 5am to 7pm PST, five days per week.
  • Extended support is offered at additional cost.
  • Optional on-premises support in larger metros is available throughout the country at extra cost.
  • You keep complete control of your customers and billing.
  • Your customers submit incident reports using your custom branded Internet portal, an 800 number, or by sending a request to your designated mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated online while they are active.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
To see more information about Progent's Service Desk and ticketing outsourcing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting for network service providers allows your support team to act as a sole point of contact for practically all IT expertise your clients may need. You can grow your staff and strategic in-house competencies steadily without having to say no to new business due to a lack of expertise or a shortage of personnel.

Key features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a seamless extension of your internal support team, under your management, and bills your firm instead of your customer.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in costs.
  • Detailed Service Reporting: Progent uses an advanced reporting platform to make sure all IT services delivered are fully described. This allows your IT support organization to shift account responsibilities to internal personnel once you have sufficient people and appropriate technical skills.
Major advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your IT Support Business: You can quickly and efficiently take on more opportunities beyond your main fields of expertise and serve additional territories without the risks associated with expanding your full-time staff too quickly.
  • Re-enforce Your Brand: You can improve your positioning as a comprehensive IT service firm by offering more services to more clients under your own brand.
  • Flesh Out Your IT Support Portfolio: Progent offers world-class support in a wide range of IT disciplines and can act as a dependable reservoir of skills for expanding your IT service business.
  • Fast Problem Escalation: With a sizable roster of high-level IT experts available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging issues get resolved fast.
  • Keep Your Customers Satisfied: Happy customers are loyal. By teaming with Progent, you can keep delivering solutions without ever requiring clients to look for expertise from other support firms.
  • Online Technical Support Experts: For 20 years, Progent has provided online network support ranging from Call Center services to high-level consulting. Efficient online support saves money while delivering fast results.
  • Major Industry Certifications: Progentís IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity consultants have earned advanced certifications including CISSP-ISSAP, CISA, and CRISC. Find out more about Progent's technology certifications.
For a PDF datasheet about Progent's program for providing Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Chattanooga, Tennessee Organizations
Progent's seasoned team of certified consultants offers Chattanooga, Tennessee organizations a wide range of online technical guidance and debugging services. Areas of expertise covered under Progent's consulting program for network service organizations include:

Learn More Details About Progent's Consulting Support for Network Service Providers in Chattanooga, Tennessee
For additional information about Progent's consulting program for network service organizations in Chattanooga, Tennessee, call 1-800-993-9400 or refer to Contact Progent.