Progent's Consulting, Help Desk, and Ticketing Support for IT Service Organizations in Chattanooga
ProgentProgentís consulting services for network service organizations in Chattanooga Tennessee enables you to provide your clients Progent's consulting and Help Desk Call Center support under your company's own branding as a seamless supplement to your in-house IT support group. These services can help you add to your client base, flesh out your service catalog, create happy customers, and increase your profits.

Progent's roster of network experts, desktop support specialists, IT administrators, and data security professionals have worked as transparent extensions to the IT staffs of some of the worldís biggest IT service businesses. Progentís breadth and depth of technical knowledge allows you to add to the capabilities of your IT support practice, and Progentís close integration with your support team helps you elevate and preserve your company's brand.

Progent is a network support company with two decades of background providing online expertise to small and mid-size companies. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any private IT services firm in the world. Progent has delivered online technical assistance and consulting to clients in every state in the U.S. (See testimonials from Progent's clients.)

Reselling Progent's Support Services Under Your Own Brand
Progent's consulting program for IT service organizations offers transparent resale to your customers of professional services. Progent invoices your firm exclusively and works under your instructions to provide your clients consulting and support services under your branding. In addition, Progent has an affordable Off-hours Support Program for clients who require 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Organizations
Ticketing systems are fundamental to an effective service desk. But modern ticketing platforms are not just expensive to license and staff, but also challenging to set up and maintain. Smaller IT service providers do not have the required resources. Progent's Service Desk and ticketing solution gives IT service firms an economical way to keep their company branding while providing their customers responsive desktop support backed by an advanced ticketing system and reinforced by rapid escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Help Desk and ticketing solution for IT service companies leverages Progent's sizable investments in advanced ticketing technology, a remote desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can establish data interchange with your existing ticketing system. The standard and optional features available with Progent's Service Desk and ticketing services allow your IT service firm to expand your physical and virtual support workload, the diversity of technical issues your business can handle, the number of locations you can service, and your hours of availability.

Key features of Progent's Help Desk and ticketing solution for IT service companies include:

  • Progent's remote desktop support staff provides Level 1 end user help with 1-hour service level agreement (SLA) to begin work during standard work hours.
  • Normal service times are from 5am to 7pm PST, five days a week.
  • Extended hours support is offered at additional cost.
  • Optional on-premises service in larger metros is offered across the US at extra cost.
  • You keep complete control of your customers and billing.
  • Your clients enter incident reports by means of your branded Internet portal, a toll-free phone number, or by sending an email to your assigned mailbox.
  • Every end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more information about Progent's Call Center and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting expertise for network service providers allows you to become a sole point of contact for virtually all technical guidance and troubleshooting your customers may need. You can grow your staff and core IT skills at your own pace without being forced to turn down new business owing to a gap in in-house expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent acts as a transparent supplement to your internal IT service group, under your coordination, and invoices you instead of your client.
  • Granular Billing: Progent bills on a per-minute basis to reign in expenses.
  • Extensive Service Reporting: Progent utilizes an advanced documentation system to ensure that all services performed are thoroughly documented. This allows you to transfer service assignments to in-house personnel once you have enough people and appropriate technical skills.
Major benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your IT Support Practice: You can easily and affordably take on more opportunities outside your main fields of excellence and serve new territories without assuming the risks associated with increasing your full-time staff too quickly.
  • Strengthen Your Name: You can solidify your positioning as a full-spectrum IT support firm by offering more services to more clients under your own company name.
  • Flesh Out Your IT Support Portfolio: Progent offers world-class support in a wide array of technologies and can act as a dependable reservoir of skills for expanding your IT service operations.
  • Rapid Problem Escalation: With a large team of top-level consultants available, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging issues get resolved fast.
  • Keep Your Clients Satisfied: Happy customers keep coming back. By teaming with Progent, you can keep making your customers successful without ever forcing clients to look for help from other support firms.
  • Remote Technical Support Professionals: For 20 years, Progent has delivered online IT support from Help Desk support to high-level consulting. Effective online service cuts costs and produces quick solutions.
  • Major Industry Certifications: Progentís engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts hold top certifications including CISSP-ISSAP, CISM, and CRISC. Find out more details about Progent's industry certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Chattanooga, Tennessee Businesses
Progent's nationwide team of certified engineers can provide Chattanooga, Tennessee organizations a broad range of online technical guidance and troubleshooting expertise. Practice areas covered under Progent's consulting program for IT service firms include:

Learn More About Progent's Reseller Support for Network Service Firms in Chattanooga, Tennessee
To learn more details about Progent's reseller program for network service firms in Chattanooga, Tennessee, call 1-800-993-9400 or refer to Contact Progent.