Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Providers in Chattanooga
ProgentProgent's consulting services for network service organizations in Chattanooga Tennessee allows you to offer your customers Progent's consulting expertise and Help Desk Call Center support using your own branding as a transparent supplement to your regular network services group. This can put you on the fast track to grow your revenue, flesh out your service portfolio, create happy customers, and increase your profits.

Progent's team of network engineers, desktop support specialists, network admins, and cybersecurity consultants have acted as transparent supplements to the IT groups of some of the world's biggest IT support businesses. Progent's breadth and depth of expertise allows you to broaden the capabilities of your IT support business, and Progent's transparency lets you promote and protect your branding.

Progent is an IT consulting company with 20 years of experience delivering online expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network infrastructure experts of any independent computer services firm in the world. Progent has provided online IT assistance and advanced consulting to clients in every state in the U.S. (Check out testimonials from Progent's clients.)

Providing Progent's Support Services Under Your Own Brand
Progent's reseller program for IT service firms features transparent resale to your customers of professional IT services. Progent bills your firm directly and performs under your instructions to provide your customers support services under your branding. In addition, Progent offers a low-cost Off-hours Support Program for customers who need 24x7 support.

Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing is the heart of a successful service desk. But modern ticketing platforms are not only expensive to acquire and staff, but difficult to configure and manage. Small or niche IT service organizations rarely have the required financial or human resources. Progent's Call Center and ticketing solution gives IT support organizations a practical way to keep their company branding while delivering their customers world-class desktop support services backed by an advanced ticketing system and reinforced by fast escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing program for IT service firms takes advantage of Progent's sizable investments in highly scalable ticketing software, a remote desktop support team, and a group of geographically distributed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can set up communications with your existing ticketing platform. The features offered with Progent's Help Desk and ticketing services enable your IT service firm to expand your physical and virtual support workload, the diversity of technical issues your business can handle, the number of locations you can serve, and your hours of availability.

Important features of Progent's Help Desk and ticketing program for IT service companies include:

  • Progent's online desktop service staff delivers Level 1 end user assistance with 1-hour service level agreement to begin work during standard work hours.
  • Normal support hours are 5am to 7pm Pacific Standard Time, five days a week.
  • Extended support is offered at additional cost.
  • Optional on-premises service in major metros is available across the US at additional cost.
  • You keep complete control of your customers and billing.
  • Your clients submit incident reports by means of your own branded web portal, a toll-free phone number, or by sending a request to your specified mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified remotely while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
For additional details on Progent's Help Desk and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting for network service firms allows you to become a single source for practically all technical guidance and troubleshooting your clients may require. You can build your staff and core IT skills at your own pace without being forced to say no to new business due to a gap in in-house expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a seamless supplement to your internal support group, responding to your direction, and invoices your firm instead of your client.
  • By-the-Minute Billing: Progent charges on a per-minute basis to minimize costs.
  • Extensive Service Documentation: Progent utilizes an advanced service documentation system to make sure all IT services delivered are thoroughly described. This enables your IT support organization to transfer account assignments to in-house personnel once you have sufficient people and relevant technical skills.
Key benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Business: You can quickly and safely accept more jobs beyond your core fields of excellence and open additional geographies without assuming the risks associated with increasing your full-time staff too quickly.
  • Strengthen Your Brand: You can improve your positioning as a comprehensive network support provider by delivering more solutions to more clients under your own company name.
  • Flesh Out Your IT Support Catalog: Progent offers top-tier support in a wide range of technologies and can act as a dependable reservoir of skills for growing your IT support operations.
  • Fast Problem Escalation: Thanks to a sizable team of senior IT experts available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging problems get resolved promptly.
  • Keep Your Customers Happy: Satisfied customers keep coming back. By joining with Progent, you can continue delivering solutions without ever requiring clients to look for help from other support firms.
  • Remote Support Professionals: For two decades, Progent has delivered online IT support from Help Desk support to high-level consulting. Effective remote service saves money and produces fast results.
  • Advanced Industry Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts have earned advanced certifications including CISSP, CISM, and GIAC. Find out more details about Progent's industry certifications.
For a printable PDF datasheet about Progent's program for reselling Progent's IT services under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Chattanooga, Tennessee Organizations
Progent's seasoned team of certified consultants and technical experts can provide Chattanooga, Tennessee companies a wide range of online technical guidance and troubleshooting expertise. Practice areas offered under Progent's consulting program for network service organizations include:

Learn More Details About Progent's Consulting Program for Network Service Providers in Chattanooga, Tennessee
To learn more information about Progent's reseller support for network service firms in Chattanooga, Tennessee, call 1-800-993-9400 or visit Contact Progent.