Chattanooga Consulting Experts for IT Support Companies
Seamless Short-Term Staff Augmentation
Progent's Consulting, Help Desk, and Ticketing Support for Network Service Organizations in Chattanooga
Progent's consulting services for network service firms in Chattanooga Tennessee enables you to offer your customers Progent's consulting expertise and Help Desk support using your own branding as a transparent extension of your in-house network services group. These services can help you add to your revenue, close gaps in your service catalog, create happy clients, and improve your profits.
Progent's nationwide roster of network experts, PC integration and troubleshooting technicians, network administrators, and cybersecurity consultants have acted as transparent extensions to the support groups of some of the country's biggest IT service firms. Progent's breadth and depth of expertise allows you to widen the scope of your IT service business, and Progent's close integration with your support team helps you elevate and protect your company's brand.
Progent is a network support company with 20 years of background providing remote expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco CCIE network experts of any private IT services firm in the world. Progent has delivered remote technical assistance and consulting to clients in every state in the U.S. (Check out recommendations from Progent's customers.)
Reselling Progent's Services With Your Own Brand
Progent's consulting program for IT service providers features seamless resale to your clients of professional IT services. Progent invoices you directly and works under your direction to deliver your customers support services under your branding. Also, Progent has an affordable Extended Hours Support Service for customers who need 24x7 support.
Help Desk and Ticketing Services for IT Service Organizations
Ticketing systems are fundamental to a successful Help Desk. But enterprise-grade ticketing platforms are not only expensive to acquire and staff, but also a hassle to set up and manage. Small or niche IT support providers do not have the necessary resources. Progent's Call Center and ticketing program offers IT service organizations an affordable way to retain their company branding while delivering their customers responsive desktop support services backed by a best-of-breed ticketing system and supplemented by rapid escalation to high-level experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Call Center and ticketing solution for IT support firms leverages Progent's investments in advanced ticketing software, an online desktop support team, and a group of geographically distributed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can establish communications with your existing ticketing system. The features available with Progent's Help Desk and ticketing solution enable your IT service firm to increase your support volume, the range of technologies your firm can handle, the number of geographies you can service, and your hours of availability.
Important features of Progent's Call Center and ticketing solution for IT support companies include:
- Progent's online desktop support team provides Level 1 end user support with 1-hour service level agreement (SLA) to begin work during normal work hours.
- Standard service hours are 5am to 7pm PST, five days a week.
- Extended support is available at extra cost.
- Optional onsite support in larger metros is offered across the US at extra cost.
- You keep complete control of your clients and invoicing.
- Your customers enter service requests by means of your branded Internet portal, a toll-free phone number, or by directing an email to your designated mailbox.
- Each customer request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and updated online until resolution.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting Expertise for Network Service Organizations
Progent's consulting for network service organizations allows you to become a sole point of contact for virtually all technical expertise your clients may require. You can grow your staff and strategic IT skills at your own pace without having to decline opportunities owing to a lack of expertise or a shortage of personnel.
Important features of Progent's Reseller Program for IT Service Providers include:
- Transparent Service Delivery: Progent acts as a transparent extension of your in-house support team, responding to your direction, and bills you instead of your client.
- By-the-Minute Billing: Progent bills on a per-minute basis to minimize expenses.
- Detailed Service Reporting: Progent uses an enterprise-class reporting system to ensure that all services delivered are thoroughly documented. This makes it easy for your IT support organization to shift service assignments to in-house consultants once you have enough people and appropriate skill sets.
- Safely Grow Your Service Practice: You can quickly and efficiently accept additional opportunities beyond your main areas of expertise and serve new geographies without the risks involved with expanding your head count too rapidly.
- Strengthen Your Brand: You can improve your mind share as a comprehensive network support provider by delivering more solutions to more clients using your own company name.
- Add to Your IT Support Portfolio: Progent offers top-tier support in a wide range of IT disciplines and can act as a dependable reservoir of skills for expanding your IT support operations.
- Rapid Problem Escalation: With a sizable roster of high-level consultants available, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest problems can be handled fast.
- Keep Your Clients Satisfied: Happy clients stick. By teaming with Progent, you can keep delivering solutions without ever forcing clients to look for help from your competitors.
- Remote Technical Support Experts: For two decades, Progent has delivered online IT support ranging from Call Center support to high-level consulting. Efficient online service cuts costs while delivering fast results.
- Major Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance experts have earned top certifications including CISSP, CISM, and CRISC. Find out more about Progent's industry certifications.
Progent's Practice Areas for Chattanooga, Tennessee Businesses
Progent's veteran roster of certified engineers offers Chattanooga, Tennessee businesses a wide array of remote technical guidance and debugging services. Practice areas covered under Progent's consulting program for network service organizations include:
- Exchange Server 2019 Consulting
- Exchange 2016 Integration
- Microsoft Windows Server 2022 planning
- Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 11 Migration Support Services
- Windows 10 Configuration
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Consulting
- Active Directory and Azure Active Directory Integration
- Office/Microsoft 365 Integration
- Microsoft Dynamics GP Customization
- Azure, Amazon AWS, Google Cloud
- Online IT Support
- Work from Home Support
- Cisco Network Infrastructure
- Juniper Expertise
- Cisco Routers Experts
- Cybersecurity Consultants
- Disaster Recovery Preparedness
- Penetration Testing
- Firewall Setup
- Help Desk Call Center Services
- Desktop Support Services
- Data Center Support
- Operations Manager (SCOM) Monitoring
- Configuration Manager Automation
- Microsoft Access Consulting
- Virtualization Management
- Rapid, Affordable .NET Software Development.
- Hyper-V Configuration
- VMware vSphere Integration
- Citrix XenApp and XenServer Integration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iPhone Expertise
- BYOD Integration
- Apple iPhone Integration
- Android Smartphone Management
- Ransomware Defense/Recovery
- Data Backup/Restore Solutions
- Cisco VoIP Technology and Video Conferencing
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi 6/6E AP Setup
- Wi-Fi Site Assessments
Learn More About Progent's Reseller Support for IT Service Organizations in Chattanooga, Tennessee To learn additional details about Progent's reseller support for IT service organizations in Chattanooga, Tennessee, call 1-800-993-9400 or see Contact Progent.
An index of content::
Microsoft and Cisco Authorized Expert CISM Certified Cybersecurity Cybersecurity Organizations
CISM Security Management Consultant Services
Progent can provide the support of CISM Certified security professionals. The Certified Information Security Manager (CISM) organization describes the basic competencies and worldwide standards of skill that IT security professionals are expected to master. It gives executive management the assurance that consultants who have qualified for their CISM certification have the background and capability to deliver effective security management and consulting consulting.
Microsoft Windows Server 2012R2 Live Migration Remote Technical Support
Windows Server 2012R2 Virtual Fibre Channel Remote Consulting
Progent's Microsoft-certified consultants can help you to evaluate the advantages of Windows Server 2012 R2 for your company, develop test systems and migration plans, optimize your network infrastructure for local, multi-location, cloud-based, and hybrid datacenters, train your IT support team, develop an enterprise-wide security plan, automate IT management, help with creating applications, and build and test a disaster recovery/business continuity plan.
IT Services Customer Relationship Management
MS CRM Technology Consulting
Microsoft Dynamics Customer Relationship Management helps small companies build positive customer relationships. Integrated Sales and Customer Service components allow employees to share information to help promote selling success and deliver consistent, efficient customer service. Progent can set up the most sensible server and communications infrastructure, including local and offsite wireless access, to support MS CRM, and Progent's Experts Team can provide your company with a certified MS CRM professional who can help you combine Microsoft CRM with your marketing or customer support databases.
Consulting Services Lync Server 2013 Mirrored Back End Servers
Lync Server 2013 conference bridges Services
Microsoft Lync Server 2013, renamed Skype for Business, allows organizations of any size to create a manageable and protected communications ecosystem that permits the modern Bring-Your-Own-Device computing style with instant messaging (IM), real-time presence, audio/video and web conferencing with application sharing, as well as IP-based and PSTN calling across a broad range of stationary PCs and mobile clients. Progent's Microsoft-certified Lync 2013 experts and network integrators can assist you to assess the advantages of Lync Server 2013, design an in-house, cloud-based (with Lync Online) or mixed topology suitable for your current and long-term goals, deploy Lync 2013 in a way that expedites your return on investment, and deliver custom online and onsite training to your management staff and end users. Progent has in-depth expertise in critical components of a Lync 2013 deployment including Microsoft Windows Server, SQL Server and Exchange Server, and Progent can help you to combine Lync Server 2013 with key Microsoft 365 applications such as Outlook clients and PowerPoint.
Systems Management Server Consulting
SMS Server Upgrade Online Consulting
Systems Management Server 2003 provides added capability for change and configuration management of Windows-based networks through SMS Feature Packs. Feature Packs reduce the net administrative costs of managing and deploying software by making it easier to copy system images, manage mobile devices, and run management utilities. In addition to alerting you about techniques to save management expenses by installing SMS 2003 Feature Packs, Progent's consulting experts can show you how to prepare and perform IT tasks that cover processes that Feature Packs are intended to make more efficient. Progent's adoption and upgrade services can lower cost and eliminate business disruption as you transition to new operating systems and applications. Progent's wireless engineers can show you how to define efficient processes and standards to manage PDAs and intelligent mobile communication devices so your mobile workforce stays productive and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can help you develop a security strategy that includes policies, processes and IT products to keep your IT network protected.
Microsoft Office 2000 Consultancy
Open Now Microsoft Office 2003 Consolidation
Progent imposes no initialization fee and asks no monthly commitment for support services delivered during normal working hours. Progent's one-minute granularity avoids large bills for fast fixes so you won't be tempted to permit minor problems to stay unaddressed. .
Outsourcing SCVMM 2012 Virtual Switch
SCVMM 2012 Live Migration Integration Services
Progent can help organizations of any size to follow leading practices to set up SCVMM 2012 hosts and host groups, networking, storage systems, and library resources; design, integrate, and administer private clouds, VMs, and VMM services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class monitoring and reporting. Progent can assist your business to upgrade from an older version of SCVMM or from a third-party virtualization management system, and Progent can assist you to optimize and troubleshoot your existing SCVMM ecosystem so you realize the highest possible business value.
Exchange 2016 Upgrade Planning Integration
Exchange Server 2016 Migration Planning Professional
Progent can help you in all facets of your migration to Exchange 2016 such as planning high availability infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; server and CAL licensing compliance for Exchange Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization strategy; specifying storage capacity required for your virtual machines (VMs), databases and logs; setting up hardware load balancing for high-availability client access services; planning, setting up and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing your firewall; creating SSL certs; providing client integration with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web.
Microsoft Office 2003 Network Installations
Remote Microsoft Office 2003 Technology Consultancy Firm
Progent's IT outsourcing services offer budget-friendly computer consulting for small businesses. Whether it includes designing system infrastructure, creating an in-house Help Desk or outsourcing a one, deploying an updated email platform, monitoring your network, or building a web-based eCommerce solution, outsourcing your network technical services can contain expenses and minimize risks, permitting network service budgets to grow in a more moderate and controlled manner than is possible by building up a bulky, knowledgeable in-house IT organization. Progent's Outsourcing White Paper and flyers explain how Progent can enable you to build a secure and highly available network architecture for your critical applications based on Microsoft Windows.
Meraki 802.11ax Access Point Upgrade Online Technical Support
Network Engineer Meraki Wi-Fi Access Point
Progent's Cisco Meraki wireless access point consultants offer online and onsite support to help businesses of all sizes to design, deploy, maintain, expand or debug Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can assist your business to configure and manage Cisco's Meraki-based wireless infrastructure for environments that range from a telecommuter's home or a remote office to a large campus or a nationwide enterprise. Progent can also help you to configure other Cisco technology such as Catalyst and Nexus switches, routers and ASA firewalls to build a seamless ecosystem that provides the same access, performance, security, ease of management and availability for wired and wireless users irrespective of their location or device.
Microsoft Lync Server 2013 Consulting
Lync Server 2013 and Exchange UM Server Technology Professional
Progent's Microsoft-certified consultants can help you to evaluate the value of Microsoft Lync Server 2010 for your environment and can assist you to design and execute an installation of Microsoft Lync Server that unifies the management of Instant Messaging and Presence and increases the productivity of your in-house employees, telecommuters, and smartphone users. Progent's consultant's can in addition help your company to perform a smooth upgrade to Microsoft Lync Server 2010 from Office Communications Server or from Live Communications Server, interface Lync Server 2010 with Microsoft Exchange, SharePoint, and Microsoft SQL Server, show you how to run Microsoft Lync Server 2010 to enhance the team-computing functions of Microsoft Office programs, and provide training and ongoing support for Microsoft Lync Server 2010 and other Microsoft platforms.
Microsoft Exchange 2016 Upgrade Onsite Technical Support
Exchange Server 2016 Upgrade Planning Computer Engineer
Progent can help your business in any and all facets of your migration to Microsoft Exchange Server 2016 such as designing high availability (HA) infrastructure for a local, cloud-based or hybrid deployment; CAL licensing requirements for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V strategy; specifying storage requirements for your VMs, mailbox databases and log files; setting up hardware load balancing for high-availability CAS services; designing, configuring and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; performing client integration with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
Implementation Consulting Companies Mail
Spam Filtering Information Technology Consulting
Progent's Microsoft-certified consultants have two decades of experience providing electronic messaging and unified email/telephony solutions for companies. Progent offers economical Microsoft Exchange 2007 Server support services to enhance email security and virus protection, achieve high availability email, and facilitate remote and wireless email connectivity. Progent's Microsoft Exchange help and support services can aid you in planning and implementing a Microsoft Exchange upgrade or a migration from a legacy SMPT system or outdated Microsoft Email product such as Microsoft Exchange 5.5 to Exchange Server 2010.
Colocation Professionals
Technology Consulting Services Data Center Colo
Progent's data center support services are designed for businesses with equipment located at Internet Data Centers or data center co-location hosting facilities and requiring timely in-person assistance at the co-location facility as well as remote help from Microsoft and Cisco Certified professionals. Progent offers a complete array of data center and data center and co-location consulting services including system topology evaluation, Windows and UNIX server installation and support, troubleshooting for server and telecommunications networking, design and deployment of zero-downtime configurations, defining and deploying layered security structures, firewall configuration and troubleshooting, configuring load balancing environments, and creating fault tolerant server clustering systems.
ProSight DPS Backup and Recovery Services Specialist
Troubleshooting ProSight DPS Backup and Recovery Services
ProSight Data Protection Services ECHO from Progent offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup activities and enables fast restoration of vital data, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, when necessary, can help you to restore your business-critical data.
24 Hour Small Business 300 AP On-site Support
Technical Support Small Business WAP131
Progent's Cisco-certified wireless integration consultants can assist you to deploy, administer, and troubleshoot Cisco Small Business 100/300/500 Wi-Fi Access Points.
Small Business IT Outsourcing Professionals
CIO Outsourcing Consultant
Progent can provide comprehensive remote consulting for all technologies common to small company information systems and allows you to outsource an array of vital, as-needed support services such as a temporary Chief Information Officer to provide senior-level IT design and negotiating capability, a Call Center for help desk support, proactive server monitoring, spam and email-borne virus protection as a managed service, best-practices project management help for critical projects such as office relocations orOS migrations, connectivity consultants for building and maintaining fast and reliable network infrastructure, certified security specialists to verify data protection and regulatory compliance, disaster recovery specialists to help design business continuity strategies, and software programmers to write, enhance, or repair business applications.
Remote Configuration Manager 2007 Online Support Services
SCCM 2007 Mobile Device Management Support and Integration
Progent's Microsoft-certified consultants can assist your organization to support System Center 2007 Configuration Manager (SCCM 2007) to simplify operations, improve compliance, and boost worker output by ensuring that critical applications stay up to date, managing licensing, and monitoring resource usage profiles so you can make smart purchasing decisions. Once your organization is set to update your SCCM 2007 device management solution, Progent can help you to prepare for and implement an efficient migration to System Center 2012 Configuration Manager.
Top Quality QTS Colocation Center Consultant Services
Consultant Services QTS/Heracles Colocation Center
The QTS Colocation Center is situated in the seismically-stable Natomas area of Sacramento, CA. If your company is now utilizing the QTS data center as a colocation facility or if you are considering moving your main or disaster recovery equipment to Herakles/QTS, Progent can provide a range of budget-friendly services such as data center migration, equipment installation and updates, infrastructure improvements, comprehensive project management services, virtual server expertise, offsite network monitoring, centralized system administration, application development, disaster recovery/business continuity planning, security evaluation, and the support of the Progent Test Lab.
Meraki MS Switch Integration Services
Meraki Switch and Access Point Computer Consulting
Cisco's Meraki family of access and aggregation switches are designed for sites ranging from branch offices to large campuses. Progent's Cisco-certified CCIE consultants offer cost-effective remote expertise to help you to design and implement an efficient network solution based on Meraki switches, simplify network administration with Meraki's cloud-centric management tools, configure policies to maintain compliance, develop and test a disaster recovery strategy, and resolve technical issues associated with any facet of your Meraki deployment. Progent can also assist your company to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless APs to build a unified networking solution.
Remote Support SCCM 2012 Reporting
SCCM 2012 Mobile Device Management Professional
Progent can assist you to prepare for, deploy, and operate System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to upgrade efficiently to Configuration Manager 2012 from an older device management solution or assist you to enhance your current SCCM 2012 environment to accommodate your changing IT needs. Also, Progent can help you to create an infrastructure that takes full advantage of SCCM by providing advanced consulting support for associated Microsoft platforms including ADDS, SQL Server and SQL Server Reporting Services, and Internet Information Services (IIS).
Printer firmware patch management Services
Google Android patch management Specialist
Progent's managed services for patch management offer businesses of any size a flexible and cost-effective solution for assessing, validating, scheduling, applying, and documenting updates to your servers, such as printers, network infrastructure appliances like switches and Wi-Fi access points, and Internet-of-Things devices such as alarms and robotics.
Microsoft SQL Consulting Services
24 Hour Microsoft SQL Server Help and Support
SQL Server 2005 offers indispensable, familiar tools to computer experts as well as to network users, reducing the complexity of designing, deploying, administering, and accessing company data and analytical programs in environments ranging from handheld devices to corporate information systems. The complexity and interconnectivity requirements of Microsoft SQL Server 2005 require a network consulting firm with real-world expertise and broad knowledge in designing and building data-driven, comprehensive business technology applications. The experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background involving Microsoft technology, ensures you success in designing, configuring and supporting Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET platform.
MS Virtual Server Administration Website Consultant
Microsoft Virtual Server 2005 Consultant Services
Microsoft Virtual Server, run on the Windows Server 2003 platform and powered by technology originally developed by Connectix, delivers the power needed to accomplish server consolidation, software migration, and server quarantine tasks through virtualization technology in an enterprise-ready IT environment with advanced expandability, manageability, and fault tolerance. Microsoft has targeted Virtual Server 2005 at businesses wishing to enhance operational efficiency in software programming and piloting, upgrading from outdated line-of-business software, and hardware consolidation. Progent's skilled Virtual Server experts can assist your IT staff to evaluate and integrate MS Virtual Server 2005.
Cisco CCIE Remote Onsite Computer Services
Cisco Switch Computer Consultancy
Progent can provide rapid remote access to Cisco-certified CCIE networking consultants. Progent's CCIE experts can connect to your network via advanced remote diagnostic utilities to provide quick and affordable analysis and repair of urgent network infrastructure issues.
Best Exchange 2000 Upgrade Consulting
Exchange 2000 Server Integration Services
Progent is among the most qualified network support firms for designing email solutions powered by Microsoft Exchange 2000. Progent specializes in helping small and mid-size companies receive all the benefits of Exchange Server 2000 under common situations such as updating from Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 Server support.
WatchGuard Firebox T15 Firewall Firewall Configure
WatchGuard Firebox T55 Firewall Firewall Setup
Progent provides support services for WatchGuard Firewall security appliances such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to select, deploy, and manage a WatchGuard Firewall/VPN appliance that aligns with your security requirements and budget. Progent can assist you to manage legacy WatchGuard firewall appliances or migrate smoothly to current WatchGuard firewall solutions.
MSP360 Desktop Backup Online Support
Support and Setup MSP360 GSuite Backup
Progent can assist your company to create, implement and debug a backup solution built around MSP360 software. MSP360 enables file/folder or image backup/recovery for virtual machines and physical machines, supports all leading public clouds, and permits you to build a data protection solution with a low RTO and a granular Recovery Point Objective. With ProSight Data Protection Services 360 Backup, Progent can provide comprehensive monitoring and remote management of your backup system to protect against data loss resulting from human miscues, system glitches, malicious users, and external attacks like ransomware. To learn more, see ProSight DPS 360 Backup services.
24x7x365 Professionals City Government Exchange
Microsoft Expert City Government Exchange Consultant
Progent has a long background providing a broad range of online network support and urgent troubleshooting services to local governments and schools throughout the U.S. Progent is one of the pioneers in providing expert online IT support and has provided IT support to organizations in all 50 states. Online support eliminates travel costs and resolves problems more quickly than onsite service calls.
Cybersecurity Contractors Juniper Junos BGT
Security Consultancy Juniper Junos Network and Security Manager
Progent's Juniper-certified network consultants can assist you to plan and deploy Juniper Firewall/VPN platforms, optimize and troubleshoot your infrastructure, and migrate smoothly from outdated devices to the latest versions. Progent's Junos OS consultants can also provide expertise with Juniper's flagship network control software to help your business to simplify the administration and improve the security of your Juniper VPN appliances and firewalls. Progent also has extensive background supporting Juniper's NetScreen OS and ScreenOS software productss and can help you manage environments that include a mix of Juniper's software platforms.
