Progent's Consulting, Help Desk, and Ticketing Support for Network Service Organizations in Chattanooga
Progent's consulting services for network service firms in Chattanooga Tennessee enables you to offer your customers Progent's consulting expertise and Help Desk support using your own branding as a transparent extension of your in-house network services group. These services can help you add to your revenue, close gaps in your service catalog, create happy clients, and improve your profits.
Progent's nationwide roster of network experts, PC integration and troubleshooting technicians, network administrators, and cybersecurity consultants have acted as transparent extensions to the support groups of some of the country's biggest IT service firms. Progent's breadth and depth of expertise allows you to widen the scope of your IT service business, and Progent's close integration with your support team helps you elevate and protect your company's brand.
Progent is a network support company with 20 years of background providing remote expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco CCIE network experts of any private IT services firm in the world. Progent has delivered remote technical assistance and consulting to clients in every state in the U.S. (Check out recommendations from Progent's customers.)
Reselling Progent's Services With Your Own Brand
Progent's consulting program for IT service providers features seamless resale to your clients of professional IT services. Progent invoices you directly and works under your direction to deliver your customers support services under your branding. Also, Progent has an affordable Extended Hours Support Service for customers who need 24x7 support.
Help Desk and Ticketing Services for IT Service Organizations
Ticketing systems are fundamental to a successful Help Desk. But enterprise-grade ticketing platforms are not only expensive to acquire and staff, but also a hassle to set up and manage. Small or niche IT support providers do not have the necessary resources. Progent's Call Center and ticketing program offers IT service organizations an affordable way to retain their company branding while delivering their customers responsive desktop support services backed by a best-of-breed ticketing system and supplemented by rapid escalation to high-level experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Call Center and ticketing solution for IT support firms leverages Progent's investments in advanced ticketing software, an online desktop support team, and a group of geographically distributed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can establish communications with your existing ticketing system. The features available with Progent's Help Desk and ticketing solution enable your IT service firm to increase your support volume, the range of technologies your firm can handle, the number of geographies you can service, and your hours of availability.
Important features of Progent's Call Center and ticketing solution for IT support companies include:
Progent's Consulting Expertise for Network Service Organizations
Progent's consulting for network service organizations allows you to become a sole point of contact for virtually all technical expertise your clients may require. You can grow your staff and strategic IT skills at your own pace without having to decline opportunities owing to a lack of expertise or a shortage of personnel.
Important features of Progent's Reseller Program for IT Service Providers include:
Progent's Practice Areas for Chattanooga, Tennessee Businesses
Progent's veteran roster of certified engineers offers Chattanooga, Tennessee businesses a wide array of remote technical guidance and debugging services. Practice areas covered under Progent's consulting program for network service organizations include:
Learn More About Progent's Reseller Support for IT Service Organizations in Chattanooga, Tennessee To learn additional details about Progent's reseller support for IT service organizations in Chattanooga, Tennessee, call 1-800-993-9400 or see Contact Progent.