Progent's Consulting, Help Desk, and Ticketing Support for IT Service Organizations in Chattanooga
Progent’s consulting services for network service organizations in Chattanooga Tennessee enables you to provide your clients Progent's consulting and Help Desk Call Center support under your company's own branding as a seamless supplement to your in-house IT support group. These services can help you add to your client base, flesh out your service catalog, create happy customers, and increase your profits.
Progent's roster of network experts, desktop support specialists, IT administrators, and data security professionals have worked as transparent extensions to the IT staffs of some of the world’s biggest IT service businesses. Progent’s breadth and depth of technical knowledge allows you to add to the capabilities of your IT support practice, and Progent’s close integration with your support team helps you elevate and preserve your company's brand.
Progent is a network support company with two decades of background providing online expertise to small and mid-size companies. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any private IT services firm in the world. Progent has delivered online technical assistance and consulting to clients in every state in the U.S. (See testimonials from Progent's clients.)
Reselling Progent's Support Services Under Your Own Brand
Progent's consulting program for IT service organizations offers transparent resale to your customers of professional services. Progent invoices your firm exclusively and works under your instructions to provide your clients consulting and support services under your branding. In addition, Progent has an affordable Off-hours Support Program for clients who require 24x7 support.
Help Desk Call Center and Ticketing Services for Network Service Organizations
Ticketing systems are fundamental to an effective service desk. But modern ticketing platforms are not just expensive to license and staff, but also challenging to set up and maintain. Smaller IT service providers do not have the required resources. Progent's Service Desk and ticketing solution gives IT service firms an economical way to keep their company branding while providing their customers responsive desktop support backed by an advanced ticketing system and reinforced by rapid escalation to top-tier experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Help Desk and ticketing solution for IT service companies leverages Progent's sizable investments in advanced ticketing technology, a remote desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can establish data interchange with your existing ticketing system. The standard and optional features available with Progent's Service Desk and ticketing services allow your IT service firm to expand your physical and virtual support workload, the diversity of technical issues your business can handle, the number of locations you can service, and your hours of availability.
Key features of Progent's Help Desk and ticketing solution for IT service companies include:
Progent's Consulting for IT Service Firms
Progent's consulting expertise for network service providers allows you to become a sole point of contact for virtually all technical guidance and troubleshooting your customers may need. You can grow your staff and core IT skills at your own pace without being forced to turn down new business owing to a gap in in-house expertise or the absence of bandwidth.
Key aspects of Progent's Reseller Program for IT Service Providers include:
Progent's Practice Areas for Chattanooga, Tennessee Businesses
Progent's nationwide team of certified engineers can provide Chattanooga, Tennessee organizations a broad range of online technical guidance and troubleshooting expertise. Practice areas covered under Progent's consulting program for IT service firms include:
Learn More About Progent's Reseller Support for Network Service Firms in Chattanooga, Tennessee To learn more details about Progent's reseller program for network service firms in Chattanooga, Tennessee, call 1-800-993-9400 or refer to Contact Progent.