Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way across a target network. For this reason, ransomware assaults are typically launched on weekends and at night, when IT staff are likely to be slower to recognize a break-in and are less able to mount a quick and forceful defense. The more lateral progress ransomware is able to achieve within a victim's network, the more time it takes to recover core IT services and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to assist you to complete the urgent first step in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware engineers can help organizations in the Chattanooga area to locate and quarantine breached devices and guard undamaged assets from being penetrated.

If your network has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Offered in Chattanooga
Modern variants of ransomware such as Ryuk, Maze, DopplePaymer, and Egregor encrypt online data and attack any accessible backups. Files synchronized to the cloud can also be corrupted. For a vulnerable network, this can make automated restoration almost impossible and basically sets the IT system back to the beginning. Threat Actors (TAs), the hackers behind a ransomware assault, demand a settlement fee in exchange for the decryptors required to unlock scrambled data. Ransomware assaults also attempt to steal (or "exfiltrate") files and TAs require an additional ransom for not posting this information or selling it. Even if you can rollback your network to a tolerable date in time, exfiltration can pose a major issue according to the nature of the stolen data.

The restoration work after a ransomware attack has a number of distinct stages, the majority of which can be performed in parallel if the recovery team has enough people with the required experience.

  • Containment: This time-critical initial step involves arresting the sideways spread of the attack within your network. The more time a ransomware attack is permitted to run unchecked, the longer and more costly the restoration effort. Recognizing this, Progent maintains a 24x7 Ransomware Hotline monitored by veteran ransomware recovery experts. Quarantine activities consist of cutting off affected endpoint devices from the network to minimize the spread, documenting the IT system, and protecting entry points.
  • System continuity: This involves bringing back the IT system to a minimal useful degree of capability with the least delay. This effort is usually at the highest level of urgency for the targets of the ransomware attack, who often perceive it to be an existential issue for their company. This activity also demands the broadest array of IT abilities that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and smart phones, databases, productivity and line-of-business applications, network topology, and secure endpoint access management. Progent's ransomware recovery experts use state-of-the-art workgroup platforms to coordinate the multi-faceted restoration effort. Progent understands the urgency of working quickly, continuously, and in unison with a client's managers and IT group to prioritize tasks and to put critical resources back online as quickly as possible.
  • Data restoration: The work required to restore files damaged by a ransomware assault depends on the condition of the network, how many files are affected, and which restore methods are required. Ransomware attacks can destroy key databases which, if not carefully closed, might need to be reconstructed from the beginning. This can include DNS and AD databases. Exchange and Microsoft SQL Server rely on AD, and many ERP and other mission-critical platforms depend on SQL Server. Often some detective work may be required to find undamaged data. For instance, non-encrypted Outlook Email Offline Folder Files may exist on staff desktop computers and laptops that were off line at the time of the attack. Progent's Altaro VM Backup experts can help you to deploy immutable backup for cloud storage, allowing tamper-proof data for a set duration so that backup data cannot be erased or modified by any user including administrators or root users. Immutable storage provides an extra level of protection and restoration ability in the event of a ransomware breach.
  • Deploying advanced AV/ransomware defense: Progent's ProSight ASM uses SentinelOne's behavioral analysis technology to give small and mid-sized businesses the advantages of the identical AV technology deployed by some of the world's largest corporations such as Netflix, Visa, and Salesforce. By delivering real-time malware blocking, identification, containment, repair and forensics in a single integrated platform, Progent's ProSight Active Security Monitoring cuts TCO, streamlines administration, and promotes rapid recovery. SentinelOne's next-generation endpoint protection engine built into in ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with hackers. This calls for working closely with the ransomware victim and the cyber insurance provider, if there is one. Services consist of establishing the kind of ransomware involved in the attack; identifying and making contact with the hacker persona; testing decryption capabilities; budgeting a settlement amount with the ransomware victim and the cyber insurance provider; negotiating a settlement amount and timeline with the TA; checking compliance with anti-money laundering regulations; overseeing the crypto-currency disbursement to the hacker; receiving, learning, and using the decryption utility; troubleshooting failed files; creating a clean environment; mapping and connecting drives to match exactly their pre-encryption state; and restoring physical and virtual devices and services.
  • Forensics: This process is aimed at learning the ransomware attack's storyline throughout the targeted network from start to finish. This history of how a ransomware attack progressed within the network assists you to assess the damage and brings to light weaknesses in security policies or processes that need to be rectified to avoid future break-ins. Forensics involves the review of all logs, registry, Group Policy Object, Active Directory, DNS servers, routers, firewalls, schedulers, and core Windows systems to detect changes. Forensics is commonly given a top priority by the cyber insurance provider. Since forensics can take time, it is essential that other key recovery processes like operational resumption are executed in parallel. Progent maintains a large roster of information technology and cybersecurity experts with the knowledge and experience needed to carry out activities for containment, business continuity, and data recovery without interfering with forensics.
Progent's Qualifications
Progent has delivered remote and onsite IT services across the United States for over two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes professionals who have been awarded high-level certifications in foundation technologies including Cisco networking, VMware virtualization, and major distributions of Linux. Progent's cybersecurity consultants have earned industry-recognized certifications including CISM, CISSP, and CRISC. (Refer to Progent's certifications). Progent also has top-tier support in financial and Enterprise Resource Planning applications. This breadth of expertise gives Progent the ability to salvage and consolidate the undamaged pieces of your IT environment following a ransomware intrusion and reconstruct them rapidly into a functioning system. Progent has collaborated with top cyber insurance carriers like Chubb to assist businesses recover from ransomware assaults.

Contact Progent for Ransomware Cleanup Consulting Services in Chattanooga
For ransomware system recovery expertise in the Chattanooga metro area, call Progent at 800-462-8800 or go to Contact Progent.



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    Cisco's wireless VoIP phones are hardened wireless devices intended for workers who are mobile within office, warehouse, health-care or other venues where IT management requires portable phones that provide more administrative control, data security and ruggedness than is achievable with the Bring-Your-Own-Device style of workplace communications. Successful integration of Cisco's wireless IP phones usually requires that IT teams configure and optimize numerous key pieces of your Wi-Fi environment such as access points, switches, Cisco wireless LAN controllers, and management tools. Progent's Cisco-certified consultants offer online and onsite support to help you build and administer a Cisco wireless VoIP phone deployment by delivering integration services that can range from debugging the configuration of an IP phone or access point to offering comprehensive project management outsourcing or co-sourcing services for modernizing the Wi-Fi architecture of a campus.

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    Windows Server 2022 Windows Defender ATP Remote Technical Support

    Progent's certified Windows Server 2022 experts can help your organization to plan and carry out an efficient migration to Windows Server 2022 using a self-hosted network architecture or a hybrid deployment model that integrates cloud-based Windows Server Online with a self-hosted installation of Windows Server 2022.

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    Dynamics GP Development Services

    Dynamics GP/Great Plains software includes analytics and reporting capabilities that allow you to track all operations, sales and expenses, and sales trends with integrated drill-down, inquiry, and reporting functions. Progent's Microsoft Dynamics GP reporting support expertise can help you create reports that allow you to analyze your business more thoroughly, turning raw data into valuable management information. Progent can enhance your reporting and business analysis by offering Crystal Reports expertise, FRx support, and Microsoft Excel programming. In addition to offering reporting help, Progent can provide Microsoft .NET support, Microsoft SQL Server expertise, and programming design with VBasic, XML and other development environments in order to deliver custom line-of-business application development and web commerce applications that work seamlessly with Microsoft Dynamics GP.

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    Progent is among the most expert network support firms for integrating email and messaging systems powered by Exchange 2000. Progent is skilled in helping small businesses get the full benefits of Microsoft Exchange 2000 for common scenarios such as upgrading from Exchange 5.5, migration from an ISP-managed or POP3 e-mail environment, and jobbing out your Exchange 2000 administration.

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    NetDocuments (NetDocs) is a cloud-based document management system (DMS) built specifically for law practices. Progent offers remote guidance from NetDocuments experts who can help legal departments and law firms to plan, configure, manage, tune, or debug a document management system (DMS) solution based on NetDocuments.

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    Remote 24x7 network monitoring, automated alerts, and actionable reports are vital to preserving the health of your network and eliminating unnecessary and costly disruptions. Remote Monitoring and Management (RMM) technology has progressed to the point that companies of any size can afford a level of network stability that was previously limited to large enterprises. Progent offers a variety Remote Monitoring and Management options available as low-cost service packages created to help you to identify and fix a an array of IT network issues before they can impact your business.

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    Progent's certified Office Word and Microsoft 365 Word consultants can provide a broad range of economical online consulting services to assist your organization to manage your existing Microsoft Word environment or assist you to migrate to a newer version of Microsoft Office Word. Support offered by Progent's experts include VBA software development, identifying and fixing compatibility issues between different versions of Word, integrating Office Word with different Office applications like Office Excel and Outlook or with third-party platforms and add-ons,infrastructure optimization for dependable. reliable cloud connectivity, security and compliance support, smart phone and tablet synchronization, and remote training sessions customized for your special requirements.

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  • Windows and UNIX Consulting
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    Progent's UNIX family consulting services offer small businesses and developers assistance with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered networks. Progent can give your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide range of expertise provides you with a convenient single source to show you how to create and manage a protected and robust cross-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX including macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    Progent's IT outsourcing services offer budget-friendly computer consulting for small companies. Whether it involves planning network infrastructure, creating an in-house Help Desk or using an outside one, deploying a new e-mail system, monitoring your system, or building an on-line business solution, outsourcing your network engineering services can reduce costs and eliminate risks, permitting network service budgets to increase in a more moderate and manageable manner than is possible by assembling a large, all-purpose in-house network support staff. Progent's Outsourcing White Paper and datasheets show how Progent can help you build a protected and robust network architecture for your critical applications based on Microsoft Windows.

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    Progent's ProSight portfolio of managed services are geared to offer businesses who maintain minimal in-house IT administration and support staffs with affordable access to enterprise-class management platforms and consulting experts. Benefits of Progent's ProSight catalog of managed services include flat-rate IT maintenance expenses, smart automation of common administrative tasks, ongoing adoption of the latest technology, smooth transition from legacy technology to modern solutions, close alignment of information technology with business goals, guidance from seasoned IT experts, and allowing management to focus on business issues instead of ever-changing network technology.

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    Exchange Servers and Macintosh computers can work together efficiently. Progent's Mac and Microsoft premier experts can show you how to set up Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users can collaborate with colleagues who run Microsoft Outlook. With Exchange and Entourage 2008 for Mac, Exchange and Mac systems can coexist, allowing Mac users to receive and send messages, examine the Exchange global address list, import addresses, synchronize appointments, and invite fellow workers to conferences with your Microsoft Exchange account. Progent will verify that your Microsoft Server is properly set up and that LDAP and Outlook Web connectivity are working. Progent also can provide specialized one-on-one Entourage education.

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    Progent can provide enterprise clients the services of a certified NetApp consultant for online or onsite support for NetApp's entire portfolio of SAN software and hardware products including ONTAP data management, MetroCluster, FlexPod private cloud architecture, SnapMirror data replication, SnapVauly incremental D2D backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore for secure IP space separation, OnCommand Unified Manager Core, plus NetApp's FAS, AFF, V-Series and N-Series hardware lines. Areas of NetApp SAN storage solutions supported by Progent include system architecture, hybrid-cloud integration, virtualization, migrations, transparent patching, system management, security and compliance, disaster recovery, and remediation. Progent offers Level 3 support to assist you to take care of issues with NetApp SAN deployments efficiently based on leading practices.

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    Progent's Microsoft-certified consultants can provide remote and on-premises expertise for organizations of all sizes to evaluate the costs/benefits of migrating to Skype for Business or Skype for Business Online from any version of Lync Server or Microsoft Office Communications Server. Progent can assist your business to plan a local, cloud or hybrid deployment; integrate Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint Server and Office or Microsoft 365; configure HA mechanisms; interface Skype for Business with your PSTN gateway; and integrate third-party collaboration systems such as Cisco Video Interop Server. Progent's certified information security experts can assist you design and verify a security environment for your Skype for Business solution that is compliant with government and industry requirements.

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    Progent can help you prepare and execute an efficient move to Dynamics GP so that you preserve your information, strengthen your security, enhance your analytics, take complete advantage of Microsoft Office integration, and reduce productivity disruption by creating and following a smart migration strategy. Progent can also help educate new Microsoft Dynamics GP/Great Plains users so you don't waste productivity. Progent can improve your financial reports and business analytics by providing Crystal Reports consulting, FRx assistance, and Excel support. Progent's background with Microsoft .NET technology, Microsoft SQL Server solutions, and designing with VBasic, XML and other platforms make it possible to produce custom line-of-business software and eCommerce solutions that integrate seamlessly with Dynamics GP.

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    Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can help your business to contain the progress of an active ransomware attack. Call 800-462-8800

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    Progent's Microsoft-certified ISA Server consultants have extensive experience configuring ISA Server-based security solutions for information systems with many sites, mobile users, and line-of-business eCommerce applications. Progent's ISA Firewall experts can assist your small business in designing and implementing a configuration of ISA 2000 Server or ISA Server 2004 that meets your network protection needs without overly restricting your network accessibility. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.

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