Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a target network. Because of this, ransomware assaults are commonly unleashed on weekends and at night, when IT personnel may be slower to recognize a breach and are less able to mount a rapid and forceful response. The more lateral progress ransomware can achieve within a victim's system, the more time it takes to recover basic operations and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to assist organizations to carry out the urgent first phase in mitigating a ransomware attack by putting out the fire. Progent's online ransomware experts can assist organizations in the Chattanooga metro area to locate and quarantine breached servers and endpoints and guard clean resources from being compromised.

If your system has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Chattanooga
Current strains of ransomware such as Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online files and invade any accessible backups. Files synchronized to the cloud can also be corrupted. For a poorly defended network, this can make system recovery nearly impossible and basically throws the IT system back to square one. So-called Threat Actors (TAs), the hackers behind a ransomware assault, insist on a settlement payment for the decryptors required to unlock encrypted files. Ransomware attacks also attempt to exfiltrate files and hackers require an additional settlement in exchange for not posting this information or selling it. Even if you are able to restore your system to a tolerable date in time, exfiltration can be a big issue depending on the sensitivity of the stolen information.

The recovery work after a ransomware penetration involves a number of distinct phases, the majority of which can proceed in parallel if the recovery workgroup has enough people with the necessary experience.

  • Quarantine: This time-critical first response involves arresting the sideways spread of the attack across your network. The longer a ransomware assault is allowed to run unchecked, the more complex and more expensive the restoration effort. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline monitored by veteran ransomware response experts. Quarantine activities consist of isolating infected endpoint devices from the rest of network to block the contagion, documenting the IT system, and protecting entry points.
  • Operational continuity: This involves restoring the network to a basic useful degree of functionality with the shortest possible delay. This effort is usually the top priority for the victims of the ransomware attack, who often see it as a life-or-death issue for their company. This activity also requires the widest array of IT skills that span domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and mobile phones, databases, office and mission-critical apps, network topology, and safe endpoint access management. Progent's recovery experts use advanced collaboration platforms to coordinate the complicated recovery effort. Progent understands the urgency of working quickly, continuously, and in unison with a client's management and network support group to prioritize tasks and to get vital services on line again as quickly as feasible.
  • Data restoration: The effort required to restore files damaged by a ransomware attack varies according to the state of the network, how many files are encrypted, and what recovery techniques are required. Ransomware assaults can take down critical databases which, if not properly shut down, may have to be reconstructed from the beginning. This can include DNS and AD databases. Exchange and Microsoft SQL Server rely on Active Directory, and many financial and other business-critical platforms depend on Microsoft SQL Server. Some detective work may be required to locate clean data. For example, undamaged Outlook Email Offline Folder Files may have survived on employees' PCs and laptops that were off line at the time of the ransomware attack. Progent's Altaro VM Backup experts can assist you to utilize immutable backup for cloud object storage, allowing tamper-proof data for a set duration so that backup data cannot be modified or deleted by any user including administrators or root users. This provides an extra level of protection and restoration ability in the event of a successful ransomware attack.
  • Setting up advanced AV/ransomware protection: Progent's ProSight Active Security Monitoring incorporates SentinelOne's machine learning technology to give small and mid-sized businesses the benefits of the identical anti-virus technology implemented by many of the world's largest corporations such as Walmart, Visa, and NASDAQ. By delivering in-line malware filtering, classification, containment, repair and forensics in a single integrated platform, Progent's ProSight Active Security Monitoring cuts TCO, streamlines administration, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating ransom settlements with hackers. This requires working closely with the ransomware victim and the insurance carrier, if any. Activities include determining the kind of ransomware involved in the assault; identifying and making contact with the hacker persona; testing decryption capabilities; deciding on a settlement amount with the victim and the cyber insurance provider; establishing a settlement amount and schedule with the hacker; confirming adherence to anti-money laundering (AML) regulations; overseeing the crypto-currency disbursement to the hacker; acquiring, learning, and operating the decryption utility; debugging failed files; building a clean environment; mapping and connecting drives to reflect exactly their pre-encryption state; and reprovisioning physical and virtual devices and software services.
  • Forensic analysis: This activity is aimed at learning the ransomware attack's progress throughout the targeted network from beginning to end. This audit trail of how a ransomware attack progressed within the network helps you to assess the damage and brings to light weaknesses in security policies or work habits that need to be rectified to prevent future break-ins. Forensics entails the review of all logs, registry, Group Policy Object (GPO), AD, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to detect anomalies. Forensic analysis is typically assigned a top priority by the cyber insurance provider. Since forensic analysis can take time, it is vital that other key recovery processes like operational resumption are performed in parallel. Progent has an extensive team of information technology and cybersecurity professionals with the knowledge and experience needed to carry out the work of containment, operational continuity, and data recovery without interfering with forensic analysis.
Progent's Qualifications
Progent has provided remote and onsite IT services throughout the U.S. for more than two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have earned advanced certifications in foundation technologies including Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's data security consultants have earned internationally recognized certifications such as CISM, CISSP, and GIAC. (Refer to Progent's certifications). Progent also has guidance in financial management and Enterprise Resource Planning software. This breadth of skills gives Progent the ability to salvage and integrate the undamaged parts of your network following a ransomware assault and reconstruct them rapidly into an operational network. Progent has collaborated with leading cyber insurance carriers including Chubb to help organizations clean up after ransomware assaults.

Contact Progent for Ransomware System Recovery Consulting in Chattanooga
For ransomware system restoration consulting services in the Chattanooga metro area, phone Progent at 800-462-8800 or see Contact Progent.

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    Progent's Microsoft-certified consultants have two decades of background providing electronic messaging and unified email/telephony solutions for businesses. Progent provides affordable Exchange Server consulting services to enhance email security and virus defense, achieve fault tolerant email, and implement remote and mobile email connectivity. Progent's Microsoft Exchange consulting and support services can assist you in planning and implementing a Microsoft Exchange update or a move from a legacy SMPT system or outdated Microsoft Email product such as Microsoft Exchange 5.5 to Exchange Server 2010.

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