Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a network. For this reason, ransomware assaults are commonly unleashed on weekends and late at night, when IT staff may take longer to become aware of a penetration and are less able to organize a quick and coordinated response. The more lateral progress ransomware is able to manage within a target's system, the more time it will require to restore core operations and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to complete the time-critical first phase in mitigating a ransomware assault by containing the malware. Progent's online ransomware engineer can help businesses in the Chattanooga area to identify and quarantine breached devices and guard undamaged resources from being penetrated.

If your network has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Chattanooga
Modern variants of ransomware such as Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online data and attack any accessible backups. Data synched to the cloud can also be impacted. For a vulnerable environment, this can make automated restoration almost impossible and basically sets the datacenter back to the beginning. Threat Actors, the hackers behind a ransomware attack, insist on a ransom payment for the decryptors required to unlock encrypted data. Ransomware assaults also try to exfiltrate information and hackers demand an additional settlement for not posting this data or selling it. Even if you can rollback your system to an acceptable date in time, exfiltration can pose a major problem depending on the sensitivity of the downloaded data.

The recovery process subsequent to ransomware attack involves several crucial stages, most of which can be performed in parallel if the response workgroup has a sufficient number of members with the necessary skill sets.

  • Quarantine: This time-critical first step requires blocking the lateral spread of ransomware across your network. The longer a ransomware assault is allowed to run unrestricted, the longer and more costly the restoration process. Because of this, Progent maintains a 24x7 Ransomware Hotline staffed by seasoned ransomware recovery engineers. Quarantine processes consist of isolating affected endpoints from the network to minimize the spread, documenting the environment, and securing entry points.
  • Operational continuity: This involves restoring the IT system to a minimal acceptable level of capability with the shortest possible downtime. This process is typically the top priority for the victims of the ransomware assault, who often see it as an existential issue for their business. This activity also demands the broadest array of IT abilities that span domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and smart phones, databases, productivity and line-of-business applications, network topology, and safe endpoint access. Progent's recovery team uses state-of-the-art workgroup platforms to organize the complex restoration process. Progent appreciates the urgency of working rapidly, continuously, and in unison with a customer's management and IT group to prioritize activity and to get vital resources back online as quickly as feasible.
  • Data restoration: The work required to restore data impacted by a ransomware assault depends on the condition of the network, the number of files that are encrypted, and what restore methods are needed. Ransomware attacks can take down pivotal databases which, if not carefully closed, might need to be reconstructed from the beginning. This can include DNS and AD databases. Exchange and Microsoft SQL Server depend on Active Directory, and many financial and other mission-critical applications depend on SQL Server. Some detective work could be needed to find undamaged data. For instance, undamaged OST files may have survived on staff desktop computers and notebooks that were off line at the time of the ransomware attack.
  • Setting up modern AV/ransomware defense: Progent's ProSight Active Security Monitoring offers small and mid-sized companies the advantages of the identical anti-virus tools used by many of the world's biggest corporations such as Walmart, Citi, and NASDAQ. By delivering real-time malware blocking, detection, containment, restoration and analysis in one integrated platform, Progent's Active Security Monitoring cuts TCO, streamlines management, and expedites recovery. The next-generation endpoint protection (NGEP) built into in Progent's ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Learn about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating ransom settlements with threat actors. This calls for close co-operation with the victim and the cyber insurance provider, if there is one. Activities include establishing the kind of ransomware used in the attack; identifying and establishing communications the hacker persona; testing decryption tool; deciding on a settlement with the victim and the insurance provider; negotiating a settlement and timeline with the hacker; checking adherence to anti-money laundering regulations; overseeing the crypto-currency transfer to the hacker; acquiring, learning, and using the decryption utility; troubleshooting decryption problems; building a pristine environment; remapping and reconnecting datastores to match precisely their pre-attack state; and reprovisioning machines and services.
  • Forensics: This activity involves learning the ransomware attack's progress throughout the targeted network from beginning to end. This history of the way a ransomware attack progressed through the network assists your IT staff to evaluate the damage and highlights shortcomings in rules or processes that should be rectified to prevent later break-ins. Forensics involves the examination of all logs, registry, GPO, Active Directory, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to check for anomalies. Forensics is usually assigned a top priority by the cyber insurance provider. Because forensic analysis can take time, it is essential that other important recovery processes such as business continuity are performed in parallel. Progent has a large roster of IT and data security professionals with the skills needed to perform activities for containment, business resumption, and data restoration without disrupting forensic analysis.
Progent's Qualifications
Progent has provided online and onsite IT services throughout the United States for over two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SBEs) includes professionals who have earned high-level certifications in foundation technologies including Cisco infrastructure, VMware, and major Linux distros. Progent's data security consultants have earned internationally recognized certifications such as CISM, CISSP, and GIAC. (See Progent's certifications). Progent also offers top-tier support in financial and Enterprise Resource Planning application software. This breadth of expertise gives Progent the ability to salvage and consolidate the undamaged parts of your IT environment after a ransomware assault and reconstruct them quickly into a functioning system. Progent has collaborated with leading cyber insurance providers like Chubb to help organizations recover from ransomware attacks.

Contact Progent for Ransomware Recovery Expertise in Chattanooga
For ransomware system restoration consulting services in the Chattanooga metro area, call Progent at 800-462-8800 or go to Contact Progent.



An index of content::


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