Ransomware Hot Line: 800-993-9400

24x7 Online Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a target network. For this reason, ransomware attacks are commonly launched on weekends and at night, when IT staff may take longer to recognize a penetration and are least able to organize a quick and forceful response. The more lateral progress ransomware can manage within a target's system, the more time it will require to recover basic operations and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to assist you to carry out the time-critical first step in responding to a ransomware attack by putting out the fire. Progent's remote ransomware engineer can help businesses in the Chattanooga metro area to identify and isolate infected servers and endpoints and guard clean resources from being compromised.

If your system has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-993-9400.

Progent's Ransomware Recovery Expertise Available in Chattanooga
Current variants of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online files and infiltrate any accessible system restores. Files synched to the cloud can also be impacted. For a vulnerable environment, this can make automated recovery almost impossible and basically throws the datacenter back to the beginning. Threat Actors (TAs), the hackers behind a ransomware attack, demand a ransom fee in exchange for the decryption tools required to unlock scrambled files. Ransomware attacks also try to exfiltrate information and TAs require an extra payment in exchange for not posting this data on the dark web. Even if you are able to rollback your system to a tolerable point in time, exfiltration can pose a big issue depending on the sensitivity of the downloaded data.

The recovery work after a ransomware penetration has a number of crucial stages, the majority of which can be performed in parallel if the recovery workgroup has enough members with the necessary skill sets.

  • Containment: This urgent first response requires blocking the lateral progress of ransomware across your network. The more time a ransomware attack is permitted to go unrestricted, the more complex and more costly the restoration process. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware response engineers. Quarantine activities consist of cutting off infected endpoint devices from the network to block the spread, documenting the IT system, and protecting entry points.
  • System continuity: This involves restoring the network to a basic acceptable level of functionality with the shortest possible delay. This process is typically the highest priority for the targets of the ransomware attack, who often see it as a life-or-death issue for their company. This project also requires the widest array of IT skills that span domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and mobile phones, databases, productivity and line-of-business apps, network topology, and protected remote access. Progent's recovery team uses state-of-the-art collaboration tools to coordinate the complicated recovery effort. Progent understands the urgency of working rapidly, continuously, and in unison with a client's management and IT staff to prioritize activity and to get critical resources back online as fast as feasible.
  • Data recovery: The effort necessary to restore data damaged by a ransomware attack varies according to the state of the systems, the number of files that are affected, and what recovery methods are needed. Ransomware attacks can take down key databases which, if not gracefully closed, may have to be reconstructed from the beginning. This can apply to DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many ERP and other business-critical applications are powered by Microsoft SQL Server. Often some detective work may be required to find undamaged data. For instance, undamaged OST files may have survived on employees' PCs and notebooks that were not connected at the time of the ransomware assault.
  • Setting up modern AV/ransomware defense: Progent's Active Security Monitoring gives small and mid-sized businesses the advantages of the same anti-virus tools implemented by some of the world's largest corporations such as Walmart, Citi, and NASDAQ. By delivering real-time malware blocking, classification, containment, repair and forensics in a single integrated platform, Progent's ProSight Active Security Monitoring lowers total cost of ownership, streamlines administration, and expedites resumption of operations. The next-generation endpoint protection engine incorporated in Progent's Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Find out about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
  • Negotiating a settlement with the hacker Progent has experience negotiating settlements with threat actors. This calls for working closely with the victim and the cyber insurance carrier, if any. Services consist of determining the type of ransomware used in the attack; identifying and establishing communications the hacker; verifying decryption capabilities; deciding on a settlement with the victim and the cyber insurance provider; establishing a settlement and schedule with the TA; checking compliance with anti-money laundering (AML) regulations; carrying out the crypto-currency disbursement to the TA; acquiring, reviewing, and operating the decryption tool; debugging failed files; building a pristine environment; mapping and reconnecting drives to match precisely their pre-encryption condition; and restoring physical and virtual devices and services.
  • Forensic analysis: This activity involves uncovering the ransomware attack's progress across the targeted network from beginning to end. This history of the way a ransomware assault travelled through the network helps you to evaluate the damage and highlights gaps in rules or work habits that need to be rectified to avoid later breaches. Forensics entails the examination of all logs, registry, Group Policy Object, Active Directory (AD), DNS servers, routers, firewalls, schedulers, and core Windows systems to check for changes. Forensics is typically assigned a top priority by the insurance carrier. Because forensics can be time consuming, it is vital that other important recovery processes such as business continuity are pursued in parallel. Progent has a large roster of information technology and data security experts with the knowledge and experience required to perform the work of containment, business resumption, and data restoration without disrupting forensics.
Progent's Background
Progent has provided online and onsite IT services across the U.S. for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of SBEs includes consultants who have earned high-level certifications in foundation technologies including Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's data security experts have earned industry-recognized certifications including CISA, CISSP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also offers top-tier support in financial and ERP application software. This scope of skills gives Progent the ability to identify and consolidate the undamaged pieces of your IT environment after a ransomware attack and reconstruct them rapidly into an operational system. Progent has collaborated with leading cyber insurance carriers like Chubb to assist businesses clean up after ransomware attacks.

Contact Progent for Ransomware System Restoration Consulting Services in Chattanooga
For ransomware cleanup services in the Chattanooga metro area, call Progent at 800-993-9400 or go to Contact Progent.



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    ProSight Enhanced Security Protection services offer economical in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware.

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    Progent can help your company to design and execute a smooth migration from a UNIX-powered information system to a network based on Microsoft Windows and suited for running Microsoft's popular office productivity software, business applications, and software development platforms. Progent's UNIX, Windows and Cisco engineers and software development specialists can assist you to guard your data and reduce productivity discontinuity by developing an effective migration plan that preserves your current investments in UNIX software and infrastructure. UNIX-to-Windows transition consulting services available from Progent include analysis of existing infrastructure, transition strategy and testing, MS Exchange migration expertise, data and application software migration, and processor and mass storage migration and economization.

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    Microsoft Small Business Server is a low-cost collection of server products that provides the foundation for a powerful but easy-to-manage information. The inter-connectivity requirements of the Microsoft .NET functions bundled with Small Business Server calls for an IT expert with real-world expertise and extensive experience in planning and implementing effective end-to-end information technology solutions. Progent's Microsoft-certified experts have broad backgrounds with the technologies incorporated in SBS 2011 and SBS 2008. This expertise ensures you success in deploying, managing, and troubleshooting network solutions based on the SBS suite of servers and programs.

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    Progent's Symantec consultants can help you maintain discontinued Symantec firewall and VPN appliances including the Raptor and Symantec VelociRaptor family or help you upgrade to more recent firewall technology. Progent can also help you create and implement a comprehensive security strategy that can include firewall and VPN devices and utilities, outsourced security and virus defense services, server and application monitoring software, and formal policies and processes. Progent has the skill to be your one-stop source for on-going technical help, administration, training, and security expertise.

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    Progent offers the support of a certified consultant with an extensive background deploying products from the major video conferencing/telepresence providers such as Cisco/Tandberg, Polycom, and LifeSize and can assist your company to design, install, expand, or troubleshoot a video conferencing environment that protects your investment and maximizes the business value of your IT network. Progent also offers the services of network infrastructure consultants who can assist businesses of all sizes to create and troubleshoot a network that delivers the performance, reliability, protection, and expandability required to support your telepresence environment.

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    Colocation sites make it possible for companies to share enterprise-class data centers for hosting network equipment that supports mission-critical applications and services. Progent's Microsoft and Cisco premier consultants can help your company with all aspects of your colocation strategy such as choosing and migrating to a colo site, creating network topology, defining hardware, on-site and on-line maintenance, establishing remote network administration, and education your IT staff.

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    Progent's expert support team can show you how to define and deploy an efficient in-place Microsoft Exchange 2007 migration strategy that minimizes productivity disruption, reduces ongoing support requirements, and makes your Microsoft Exchange 2007 Server easy to manage. For complicated multiple server or multi-site migrations, Progent has the experience to complete your project rapidly and economically. Progent's Exchange Server 2007 help, repair, and design services include expertise with the configuration of outside vendor add-ons to Exchange 2007 Server that are best aligned to your business goals.

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    Microsoft Office Communications Server provides IM and presence in a scalable, enterprise-grade solution offering enhanced security, seamless compatibility with popular Microsoft products, an extendable, industry-standard development platform, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Your organization can realize cost savings and elevated operational efficiencies, increased individual productivity, and better intellectual property protection with this easy-to-manage, fault-tolerant IM platform. Effective implementations of Office Communications Server require careful planning and consideration prior to installation. Progent's Microsoft-authorized consultants can provide the expertise necessary to realize all the benefits of Microsoft Office Communications Server across your whole corporation.

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    Progent can assist your business to design and execute an efficient transition from a Sun Solaris-powered information environment to a network based on Windows and capable of running Microsoft's popular office productivity suites, business applications, and software development platforms. Progent's Solaris, Windows and Cisco consultants and application experts can assist you to guard your information and reduce productivity discontinuity by designing an effective transition plan that preserves your current investments in Sun Solaris application and infrastructure. UNIX-to-Windows transition support expertise offered by Progent include analysis of current infrastructure, transition strategy and validation, Exchange migration expertise, data and application software porting, and processor and storage system migration and economization.

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    Progent's Microsoft-certified experts offer network support and IT consulting services for Microsoft .NET Servers and applications and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progentís consulting team can help you design, integrate, maintain and manage the entire family of Windows .NET Servers including Microsoft SQL Server 2012, Microsoft ISA Server, Small Business Server, Exchange Server, Microsoft SharePoint Server, Hyper-V, Lync Server, Microsoft Project Server, and Microsoft System Center Operations Manager.

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    Progentís private cloud hosting service enables small and midsize businesses to run key applications such as SQL and Exchange Server from a secure Tier III data center facility on fully redundant hardware with geographically separate backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Data Protection Manager for automatic backup and restore. Smaller organizations can use Progentís private cloud hosting service to avoid large investments in the acquisition, upkeep, and operation of network hardware and data center facilities while benefiting the highest levels of system reliability and physical security.

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    SQL Server 2016 introduces significant enhancements in performance, scale, security and compliance, uptime, mobile computing integration, and integrated BI. Innovations include PolyBase for handling SQL and NoSQ files simultaneously for data warehousing, R language support, Dynamic Data Masking, Mobile Report Publisher, and centralized management of local and cloud-resident operations and services. Progent's Microsoft-certified consulting team can deliver remote and on-premises expertise to assist organizations of all sizes to implement, manage or debug any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all key Microsoft technologies including Windows Server, Exchange Server 2016, SharePoint Server, Dynamics CRM and GP, Skype for Business, and System Center Operations Manager (SCOM).

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    Progent's ProSight portfolio of managed IT services are geared to offer businesses who maintain minimal in-house IT support teams with affordable access to enterprise-class management platforms and consulting experts. Advantages of Progent's ProSight catalog of managed services include fixed IT management costs, automation of routine management tasks, ongoing absorption of the latest information technology, graceful transition from legacy systems to current solutions, close alignment of computer technology with strategic goals, guidance from veteran IT consultants, and freeing up management to concentrate on business instead of ever-changing computer technology.

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    Microsoft Exchange 2013 incorporates major improvements to the functionality of its predecessor Microsoft Exchange Server 2010 and delivers important innovations as well as a revamped architecture. These enhancements favorably impact key IT areas like ease of administration, high availability (HA), compliance, cost of ownership, collaboration, extensibility, throughput, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consultants can assist your organization to understand the potential advantages of migrating to Microsoft Exchange Server 2013, design an efficient validation and deployment strategy, and train your IT staff to maintain your Microsoft Exchange Server 2013 environment. Progent can also provide ongoing online consulting and support and management services for Microsoft Exchange Server 2013.

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    Lync Server 2013, rebranded Skype for Business, allows businesses of any size to create a manageable and secure communications environment that permits the modern BYOD computing model with instant messaging (IM), real-time presence, web meetings with application sharing and whiteboard, as well as IP-based and PSTN telephony across a wide range of stationary PCs and handheld clients. Progent's Microsoft-certified Lync 2013 consultants and system integrators can help your company to evaluate the advantages of Lync 2013, design an on-premises, cloud-resident (with Microsoft Lync Online) or mixed model suitable for your present and future plans, implement Lync 2013 so as to speed up your return on investment, and deliver custom online and on-premises training to your IT team and end users. Progent offers expertise in critical components of a Lync 2013 deployment that include Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can assist you to combine Lync 2013 with popular Microsoft Office and Office 365 apps including Outlook and PowerPoint.

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    Progent's Microsoft-certified SharePoint consultants offer economical remote and on-premises consulting expertise, software development, and debugging support for organizations of any size who intend to migrate to SharePoint Server 2016 or SharePoint Online from earlier versions of SharePoint.

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    Progent's CISSP-certified network security experts can help businesses of any size with any aspect of IT security. Progent can help implement cost-effective cybersecurity solutions that guard a small office against modern malware attacks or Progent can plan, deploy, and manage a comprehensive security environment for hybrid enterprise networks that accommodate onsite, online, and mobile users sharing IT resources spread over multiple physical datacenters and various clouds.

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    Progentís Shared Help Desk service makes it possible for your business to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's pool of veteran desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution based on the top shared PSA tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

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