Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way across a network. Because of this, ransomware assaults are typically launched on weekends and late at night, when IT personnel may be slower to recognize a break-in and are least able to organize a quick and coordinated response. The more lateral progress ransomware is able to manage inside a victim's network, the longer it takes to recover basic IT services and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to guide you to complete the urgent first phase in mitigating a ransomware assault by containing the malware. Progent's online ransomware experts can help organizations in the Chattanooga metro area to identify and isolate infected devices and guard undamaged assets from being penetrated.

If your network has been penetrated by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Chattanooga
Modern variants of crypto-ransomware like Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online data and attack any available system restores. Files synchronized to the cloud can also be impacted. For a poorly defended environment, this can make automated restoration nearly impossible and effectively throws the IT system back to square one. Threat Actors, the hackers behind a ransomware attack, demand a ransom payment for the decryption tools required to recover scrambled files. Ransomware assaults also attempt to exfiltrate information and hackers require an extra ransom in exchange for not publishing this data or selling it. Even if you can rollback your system to an acceptable date in time, exfiltration can be a major issue depending on the sensitivity of the stolen information.

The restoration process after a ransomware attack involves a number of distinct phases, most of which can proceed in parallel if the recovery team has enough people with the required skill sets.

  • Quarantine: This urgent initial step requires arresting the sideways progress of the attack across your network. The longer a ransomware assault is permitted to run unrestricted, the longer and more costly the recovery effort. Because of this, Progent maintains a 24x7 Ransomware Hotline monitored by veteran ransomware response experts. Quarantine activities consist of cutting off infected endpoints from the network to block the spread, documenting the environment, and securing entry points.
  • Operational continuity: This involves bringing back the IT system to a basic acceptable level of functionality with the least downtime. This effort is typically the highest priority for the targets of the ransomware assault, who often perceive it to be an existential issue for their company. This activity also demands the broadest array of IT skills that span domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and mobile phones, databases, office and line-of-business apps, network topology, and safe endpoint access management. Progent's recovery team uses advanced collaboration platforms to organize the multi-faceted recovery process. Progent appreciates the importance of working quickly, tirelessly, and in unison with a client's managers and network support staff to prioritize activity and to put essential resources on line again as fast as feasible.
  • Data restoration: The effort necessary to recover data impacted by a ransomware assault depends on the state of the network, how many files are encrypted, and what recovery methods are needed. Ransomware assaults can destroy pivotal databases which, if not properly shut down, may need to be rebuilt from scratch. This can include DNS and Active Directory databases. Exchange and SQL Server rely on Active Directory, and many ERP and other mission-critical platforms depend on SQL Server. Often some detective work may be needed to find undamaged data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on employees' PCs and notebooks that were off line during the attack.
  • Deploying modern AV/ransomware defense: Progent's Active Security Monitoring uses SentinelOne's machine learning technology to give small and mid-sized companies the benefits of the identical anti-virus tools implemented by some of the world's biggest enterprises including Netflix, Citi, and NASDAQ. By delivering real-time malware filtering, classification, containment, restoration and forensics in a single integrated platform, Progent's ProSight ASM cuts total cost of ownership, streamlines administration, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating settlements with hackers. This requires working closely with the ransomware victim and the cyber insurance carrier, if there is one. Services include determining the type of ransomware used in the assault; identifying and establishing communications the hacker persona; verifying decryption capabilities; budgeting a settlement amount with the ransomware victim and the cyber insurance provider; negotiating a settlement and schedule with the TA; checking adherence to anti-money laundering (AML) regulations; overseeing the crypto-currency disbursement to the hacker; receiving, learning, and operating the decryptor utility; troubleshooting failed files; building a clean environment; remapping and reconnecting drives to match exactly their pre-attack condition; and restoring physical and virtual devices and software services.
  • Forensics: This process is aimed at uncovering the ransomware attack's progress throughout the network from start to finish. This history of the way a ransomware assault travelled through the network assists you to evaluate the damage and uncovers weaknesses in rules or processes that should be rectified to avoid later breaches. Forensics involves the review of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS, routers, firewalls, schedulers, and basic Windows systems to detect changes. Forensics is usually given a top priority by the cyber insurance provider. Since forensics can take time, it is vital that other important activities like business continuity are pursued in parallel. Progent has a large roster of information technology and data security experts with the skills needed to perform activities for containment, business resumption, and data recovery without disrupting forensics.
Progent's Background
Progent has provided remote and onsite network services throughout the U.S. for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of SMEs includes consultants who have earned advanced certifications in foundation technologies such as Cisco networking, VMware, and major distributions of Linux. Progent's data security consultants have earned internationally recognized certifications such as CISM, CISSP-ISSAP, and GIAC. (See certifications earned by Progent consultants). Progent also offers guidance in financial and ERP applications. This scope of skills allows Progent to salvage and consolidate the surviving parts of your information system following a ransomware assault and rebuild them quickly into an operational network. Progent has worked with leading cyber insurance providers like Chubb to assist organizations clean up after ransomware assaults.

Contact Progent for Ransomware System Recovery Consulting Services in Chattanooga
For ransomware system restoration consulting services in the Chattanooga area, call Progent at 800-462-8800 or visit Contact Progent.



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  • SCOM 2012 Management Packs IT Consultants Troubleshooting SCOM Resource Pools
  • SMS Migration Configuration SMS Server 2003 Upgrade Network Engineer

  • Duo Identity Authentication Network Consulting
    Zero Trust Cybersecurity Technical Support Services

    Progent's Duo service plans utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo supports one-tap identity confirmation on iOS, Google Android, and other out-of-band devices.

  • SMS Server Upgrade Network Engineer SMS Server Migration Integration Services
  • SentinelOne Active Security Monitoring Professional Consultants SentinelOne Ransomware Recovery
  • SentinelOne Singularity Complete Integration Consultants Top SentinelOne Endpoint Protection Engineers
  • SharePoint 2013 Newsfeeds On-site Technical Support SharePoint 2013 eDiscovery Center Consulting
  • SharePoint Server 2007 Support Technical Support Services SharePoint 2010 Chattanooga, United States

  • Remote Consulting Computer Ransomware Forensics
    Consulting Services LockBit ransomware protection and recovery

    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools by SentinelOne to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the entire threat lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats.

  • Small Business Consultant Technology Consulting Small Business
  • Small Business Tech Services Software Security Consultant Small Business
  • Smartphone Synchronization Network Solutions Desktop VPN Network Consult
  • Solaris Security Firm Network Security Evaluation Solaris
  • Specialist Lync Server 2013 PSTN Gateway Lync Server 2013 Edge Server Pool Consultant Services
  • Specialists Dynamics GP Microsoft Expert Dynamics GP Software Integration Services
  • Specialists Ekahau Wi-Fi RF Coverage Maps IT Consulting Ekahau Wi-Fi Site Validation
  • Specialists Exchange 2013 VoIP Professional Exchange 2013 OWA
  • Specialists MRTG for Linux Professionals MRTG
  • Specialists Small Government Cisco County Government Cisco Consultants
  • Symantec Firewall Cybersecurity Firm Symantec Security Security Services
  • Chattanooga Egregor Crypto-Ransomware Rollback Chattanooga, Hamilton County
  • Symantec Firewall Protection Symantec Firewall Cybersecurity Team

  • Exchange 2013 Migration Computer Consultant
    Exchange 2013 Disaster Recovery Online Consulting

    Microsoft Exchange 2013 includes significant improvements to the functionality of its predecessor Microsoft Exchange 2010 and introduces important innovations plus a redesigned structure. These enhancements favorably impact key areas such as ease of administration, high availability (HA), security and compliance, operational costs, teamwork, scalability, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting professionals can assist your organization to understand the possible business benefits of migrating to Exchange 2013, design a cost-effective validation and deployment plan, and educate your IT team to maintain your Exchange Server 2013 solution. Progent also offers ongoing remote consulting and management services for Microsoft Exchange 2013.

  • System Center 2016 Security Remote Support Services System Center 2016 and Hyper-V Integration Integration Services
  • System Center Operations Manager Integration Onsite Technical Support Comprehensive Event Management
  • Technology Consulting Services MSP360 VM Backup Consultant MSP360 Server Backup

  • Small Office Computer Consulting Company
    Small Business Services

    Progent offers organizations of any size enterprise-class IT remote or in-person consulting services for networks powered by Windows technology and Microsoft's .NET platform including MS Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Certified IT consultants also offer security consulting for businesses varying in size from the small office to the worldwide enterprise.

  • Telecommuter Endpoint Management Support At Home Employees Endpoint Management Consulting Services
  • Top Internal Security Scan Engineers Internal Network Security Scan Engineers
  • Chattanooga, TN, US Chattanooga Sodinokibi Crypto-Ransomware System-Rebuild
  • Top Microsoft Azure enterprise hybrid cloud solutions Engineers Azure Stack integration Consult
  • Top Offsite Employees Data Protection IT Services Work at Home Data Protection Network Consultants
  • Chattanooga Hermes Crypto-Ransomware Operational Recovery Hamilton County Tennessee
  • Top Ranked Cisco Certified Network Professional (CCNP) Information Technology Outsourcing Firms CCDA Phone Support Services
  • Urgent Computer Consultants Windows Server 2016 Cluster Operating System Rolling Upgrade Windows 2016 Disaster Recovery Remote Support
  • Urgent UNIX Audit Network Security Testing Solaris
  • Virtual Office Microsoft Consulting Freelance Jobs Home Based Microsoft Consultants Telecommuter Jobs

  • Consulting Computer Support Help Desk Outsourcing
    Computer Support Help Desk Services Setup and Support

    Progent's Microsoft and Cisco certified experts offer three ways to help mid-size and large organizations develop an efficient and productive internal Network Support Help Desk. Progent's consulting services include Return on Investment evaluation, process analysis and enhancement, management reporting, training of in-house staff, and documentation of procedures. Progent's Software Selection and Integration Support Services help companies analyze the various high-quality Help Desk application programs on the market and determine which products might be too expensive, miss key functions, or align badly with your company's business goals. Progent also provides temporary staffing for companies who want to augment their internal Help Desk staff for occasional tasks or to substitute for vacationing or indisposed workers.

  • Wave 2 wireless controller Setup and Support DNA Center Technical Consultant
  • Windows 2003 Support and Integration Consulting Services Windows 2003

  • 24/7 IT Consulting Zero Downtime Network
    Support Services Network Load Balance

    Progent's fault tolerant network experts provide reliability consulting, disaster recovery planning, network load balancing, fault-tolerant interoffice connectivity, fault-tolerant Internet architecture design, fault-tolerant data center support, and other 24x7 networking consulting to show your organization create a non-stop environment for mission-critical applications. Progent possesses the knowledge and experience to develop affordable, 24x7 networks by deploying the evolving library of Windows Cluster servers including Windows Cluster Server 2003, Microsoft SQL Server Cluster, and Microsoft Exchange Cluster. Progent's Microsoft and Cisco certified engineers can show you how to you build a fault tolerant mutli-site network with a fully redundant Internet interface and intelligent network load balancing.

  • Windows 2008 Cluster Network Consultants Professional Failover Clustering Windows 2008
  • Windows 7 Engineers Windows 7 Training Engineer
  • Windows 7 Evaluation Technical Support Windows 7 Upgrade Configuration
  • Windows Server 2012R2 Storage Spaces IT Consultants Computer Consultants Windows Server 2012 R2 Live Migration
  • Windows and Solaris Computer Consulting Specialist Windows and UNIX
  • Wireless Security Engineer Award Winning Network Security Engineer
  • Work at Home Employees Consulting Services in Chattanooga - VoIP Technology Consulting Hamilton County Tennessee, America Teleworkers Chattanooga Consulting - IP Voice Technology Expertise Hamilton County Tennessee
  • Xen Hypervisor Computer Engineer Citrix Virtualization Consultant
  • XenApp Application Delivery Specialists Virtual Applications Hub Remote Support
  • microsoft scom 2016 Computer Consulting scom 2016 proxy server Consulting Services
  • prime infrastructure Consultant Computer Consultant 9800-80 wireless controller

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