Ransomware Hot Line: 800-993-9400
24x7 Online Access to a Senior Ransomware Engineer
Ransomware needs time to steal its way across a target network. For this reason, ransomware attacks are commonly launched on weekends and at night, when IT staff may take longer to recognize a penetration and are least able to organize a quick and forceful response. The more lateral progress ransomware can manage within a target's system, the more time it will require to recover basic operations and damaged files and the more data can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is intended to assist you to carry out the time-critical first step in responding to a ransomware attack by putting out the fire. Progent's remote ransomware engineer can help businesses in the Chattanooga metro area to identify and isolate infected servers and endpoints and guard clean resources from being compromised.
If your system has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-993-9400.
Progent's Ransomware Recovery Expertise Available in Chattanooga
Current variants of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online files and infiltrate any accessible system restores. Files synched to the cloud can also be impacted. For a vulnerable environment, this can make automated recovery almost impossible and basically throws the datacenter back to the beginning. Threat Actors (TAs), the hackers behind a ransomware attack, demand a ransom fee in exchange for the decryption tools required to unlock scrambled files. Ransomware attacks also try to exfiltrate information and TAs require an extra payment in exchange for not posting this data on the dark web. Even if you are able to rollback your system to a tolerable point in time, exfiltration can pose a big issue depending on the sensitivity of the downloaded data.
The recovery work after a ransomware penetration has a number of crucial stages, the majority of which can be performed in parallel if the recovery workgroup has enough members with the necessary skill sets.
- Containment: This urgent first response requires blocking the lateral progress of ransomware across your network. The more time a ransomware attack is permitted to go unrestricted, the more complex and more costly the restoration process. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware response engineers. Quarantine activities consist of cutting off infected endpoint devices from the network to block the spread, documenting the IT system, and protecting entry points.
- System continuity: This involves restoring the network to a basic acceptable level of functionality with the shortest possible delay. This process is typically the highest priority for the targets of the ransomware attack, who often see it as a life-or-death issue for their company. This project also requires the widest array of IT skills that span domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and mobile phones, databases, productivity and line-of-business apps, network topology, and protected remote access. Progent's recovery team uses state-of-the-art collaboration tools to coordinate the complicated recovery effort. Progent understands the urgency of working rapidly, continuously, and in unison with a client's management and IT staff to prioritize activity and to get critical resources back online as fast as feasible.
- Data recovery: The effort necessary to restore data damaged by a ransomware attack varies according to the state of the systems, the number of files that are affected, and what recovery methods are needed. Ransomware attacks can take down key databases which, if not gracefully closed, may have to be reconstructed from the beginning. This can apply to DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many ERP and other business-critical applications are powered by Microsoft SQL Server. Often some detective work may be required to find undamaged data. For instance, undamaged OST files may have survived on employees' PCs and notebooks that were not connected at the time of the ransomware assault.
- Setting up modern AV/ransomware defense: Progent's Active Security Monitoring gives small and mid-sized businesses the advantages of the same anti-virus tools implemented by some of the world's largest corporations such as Walmart, Citi, and NASDAQ. By delivering real-time malware blocking, classification, containment, repair and forensics in a single integrated platform, Progent's ProSight Active Security Monitoring lowers total cost of ownership, streamlines administration, and expedites resumption of operations. The next-generation endpoint protection engine incorporated in Progent's Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Find out about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- Negotiating a settlement with the hacker Progent has experience negotiating settlements with threat actors. This calls for working closely with the victim and the cyber insurance carrier, if any. Services consist of determining the type of ransomware used in the attack; identifying and establishing communications the hacker; verifying decryption capabilities; deciding on a settlement with the victim and the cyber insurance provider; establishing a settlement and schedule with the TA; checking compliance with anti-money laundering (AML) regulations; carrying out the crypto-currency disbursement to the TA; acquiring, reviewing, and operating the decryption tool; debugging failed files; building a pristine environment; mapping and reconnecting drives to match precisely their pre-encryption condition; and restoring physical and virtual devices and services.
- Forensic analysis: This activity involves uncovering the ransomware attack's progress across the targeted network from beginning to end. This history of the way a ransomware assault travelled through the network helps you to evaluate the damage and highlights gaps in rules or work habits that need to be rectified to avoid later breaches. Forensics entails the examination of all logs, registry, Group Policy Object, Active Directory (AD), DNS servers, routers, firewalls, schedulers, and core Windows systems to check for changes. Forensics is typically assigned a top priority by the insurance carrier. Because forensics can be time consuming, it is vital that other important recovery processes such as business continuity are pursued in parallel. Progent has a large roster of information technology and data security experts with the knowledge and experience required to perform the work of containment, business resumption, and data restoration without disrupting forensics.
Progent has provided online and onsite IT services across the U.S. for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of SBEs includes consultants who have earned high-level certifications in foundation technologies including Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's data security experts have earned industry-recognized certifications including CISA, CISSP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also offers top-tier support in financial and ERP application software. This scope of skills gives Progent the ability to identify and consolidate the undamaged pieces of your IT environment after a ransomware attack and reconstruct them rapidly into an operational system. Progent has collaborated with leading cyber insurance carriers like Chubb to assist businesses clean up after ransomware attacks.
Contact Progent for Ransomware System Restoration Consulting Services in Chattanooga
For ransomware cleanup services in the Chattanooga metro area, call Progent at 800-993-9400 or go to Contact Progent.