Ransomware Hot Line: 800-462-8800
24x7 Remote Help from a Senior Ransomware Engineer
Ransomware needs time to work its way across a network. Because of this, ransomware assaults are typically launched on weekends and late at night, when IT personnel may be slower to recognize a break-in and are least able to organize a quick and coordinated response. The more lateral progress ransomware is able to manage inside a victim's network, the longer it takes to recover basic IT services and scrambled files and the more information can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is designed to guide you to complete the urgent first phase in mitigating a ransomware assault by containing the malware. Progent's online ransomware experts can help organizations in the Chattanooga metro area to identify and isolate infected devices and guard undamaged assets from being penetrated.
If your network has been penetrated by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Expertise Available in Chattanooga
Modern variants of crypto-ransomware like Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online data and attack any available system restores. Files synchronized to the cloud can also be impacted. For a poorly defended environment, this can make automated restoration nearly impossible and effectively throws the IT system back to square one. Threat Actors, the hackers behind a ransomware attack, demand a ransom payment for the decryption tools required to recover scrambled files. Ransomware assaults also attempt to exfiltrate information and hackers require an extra ransom in exchange for not publishing this data or selling it. Even if you can rollback your system to an acceptable date in time, exfiltration can be a major issue depending on the sensitivity of the stolen information.
The restoration process after a ransomware attack involves a number of distinct phases, most of which can proceed in parallel if the recovery team has enough people with the required skill sets.
- Quarantine: This urgent initial step requires arresting the sideways progress of the attack across your network. The longer a ransomware assault is permitted to run unrestricted, the longer and more costly the recovery effort. Because of this, Progent maintains a 24x7 Ransomware Hotline monitored by veteran ransomware response experts. Quarantine activities consist of cutting off infected endpoints from the network to block the spread, documenting the environment, and securing entry points.
- Operational continuity: This involves bringing back the IT system to a basic acceptable level of functionality with the least downtime. This effort is typically the highest priority for the targets of the ransomware assault, who often perceive it to be an existential issue for their company. This activity also demands the broadest array of IT skills that span domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and mobile phones, databases, office and line-of-business apps, network topology, and safe endpoint access management. Progent's recovery team uses advanced collaboration platforms to organize the multi-faceted recovery process. Progent appreciates the importance of working quickly, tirelessly, and in unison with a client's managers and network support staff to prioritize activity and to put essential resources on line again as fast as feasible.
- Data restoration: The effort necessary to recover data impacted by a ransomware assault depends on the state of the network, how many files are encrypted, and what recovery methods are needed. Ransomware assaults can destroy pivotal databases which, if not properly shut down, may need to be rebuilt from scratch. This can include DNS and Active Directory databases. Exchange and SQL Server rely on Active Directory, and many ERP and other mission-critical platforms depend on SQL Server. Often some detective work may be needed to find undamaged data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on employees' PCs and notebooks that were off line during the attack.
- Deploying modern AV/ransomware defense: Progent's Active Security Monitoring uses SentinelOne's machine learning technology to give small and mid-sized companies the benefits of the identical anti-virus tools implemented by some of the world's biggest enterprises including Netflix, Citi, and NASDAQ. By delivering real-time malware filtering, classification, containment, restoration and forensics in a single integrated platform, Progent's ProSight ASM cuts total cost of ownership, streamlines administration, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
- Negotiating a settlement with the threat actor (TA): Progent has experience negotiating settlements with hackers. This requires working closely with the ransomware victim and the cyber insurance carrier, if there is one. Services include determining the type of ransomware used in the assault; identifying and establishing communications the hacker persona; verifying decryption capabilities; budgeting a settlement amount with the ransomware victim and the cyber insurance provider; negotiating a settlement and schedule with the TA; checking adherence to anti-money laundering (AML) regulations; overseeing the crypto-currency disbursement to the hacker; receiving, learning, and operating the decryptor utility; troubleshooting failed files; building a clean environment; remapping and reconnecting drives to match exactly their pre-attack condition; and restoring physical and virtual devices and software services.
- Forensics: This process is aimed at uncovering the ransomware attack's progress throughout the network from start to finish. This history of the way a ransomware assault travelled through the network assists you to evaluate the damage and uncovers weaknesses in rules or processes that should be rectified to avoid later breaches. Forensics involves the review of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS, routers, firewalls, schedulers, and basic Windows systems to detect changes. Forensics is usually given a top priority by the cyber insurance provider. Since forensics can take time, it is vital that other important activities like business continuity are pursued in parallel. Progent has a large roster of information technology and data security experts with the skills needed to perform activities for containment, business resumption, and data recovery without disrupting forensics.
Progent has provided remote and onsite network services throughout the U.S. for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of SMEs includes consultants who have earned advanced certifications in foundation technologies such as Cisco networking, VMware, and major distributions of Linux. Progent's data security consultants have earned internationally recognized certifications such as CISM, CISSP-ISSAP, and GIAC. (See certifications earned by Progent consultants). Progent also offers guidance in financial and ERP applications. This scope of skills allows Progent to salvage and consolidate the surviving parts of your information system following a ransomware assault and rebuild them quickly into an operational network. Progent has worked with leading cyber insurance providers like Chubb to assist organizations clean up after ransomware assaults.
Contact Progent for Ransomware System Recovery Consulting Services in Chattanooga
For ransomware system restoration consulting services in the Chattanooga area, call Progent at 800-462-8800 or visit Contact Progent.