Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way across a target network. Because of this, ransomware attacks are commonly launched on weekends and late at night, when support staff may take longer to become aware of a penetration and are least able to mount a rapid and forceful response. The more lateral progress ransomware can manage inside a victim's network, the longer it will require to recover basic operations and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to assist you to complete the urgent first phase in mitigating a ransomware assault by containing the malware. Progent's online ransomware experts can help organizations in the Chattanooga metro area to identify and quarantine infected servers and endpoints and protect undamaged assets from being penetrated.

If your network has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Chattanooga
Modern strains of ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online files and attack any available system restores and backups. Files synched to the cloud can also be corrupted. For a poorly defended environment, this can make system restoration nearly impossible and effectively throws the datacenter back to square one. Threat Actors (TAs), the hackers behind a ransomware assault, insist on a settlement payment for the decryptors required to unlock scrambled data. Ransomware attacks also try to exfiltrate files and hackers require an extra payment for not posting this data on the dark web. Even if you are able to restore your system to an acceptable point in time, exfiltration can be a major issue depending on the sensitivity of the stolen information.

The restoration process after a ransomware attack involves a number of distinct stages, the majority of which can proceed in parallel if the recovery team has enough people with the required skill sets.

  • Quarantine: This urgent first response involves arresting the lateral progress of ransomware across your IT system. The longer a ransomware assault is allowed to go unrestricted, the more complex and more expensive the recovery effort. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline staffed by seasoned ransomware response engineers. Quarantine activities include isolating affected endpoints from the rest of network to block the contagion, documenting the IT system, and securing entry points.
  • System continuity: This covers bringing back the network to a basic useful level of capability with the least downtime. This process is typically the highest priority for the targets of the ransomware assault, who often see it as a life-or-death issue for their business. This project also demands the broadest array of IT skills that cover domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and smart phones, databases, office and mission-critical applications, network topology, and safe endpoint access. Progent's recovery team uses advanced workgroup platforms to organize the multi-faceted restoration process. Progent understands the importance of working quickly, continuously, and in concert with a customer's managers and IT staff to prioritize activity and to put essential resources back online as quickly as feasible.
  • Data restoration: The work necessary to recover data damaged by a ransomware attack varies according to the state of the network, how many files are encrypted, and which restore techniques are needed. Ransomware assaults can take down key databases which, if not properly closed, may need to be rebuilt from scratch. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and SQL Server rely on AD, and many manufacturing and other business-critical applications depend on Microsoft SQL Server. Some detective work may be required to locate clean data. For example, undamaged OST files may have survived on staff desktop computers and notebooks that were off line during the ransomware assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to protect against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including administrators.
  • Setting up advanced antivirus/ransomware protection: ProSight ASM incorporates SentinelOne's machine learning technology to give small and mid-sized businesses the benefits of the identical AV technology used by many of the world's biggest enterprises such as Walmart, Visa, and NASDAQ. By delivering in-line malware blocking, identification, containment, restoration and forensics in one integrated platform, ProSight Active Security Monitoring reduces TCO, simplifies administration, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ProSight ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent has experience negotiating ransom settlements with threat actors. This calls for close co-operation with the ransomware victim and the cyber insurance provider, if any. Services include establishing the kind of ransomware used in the assault; identifying and making contact with the hacker persona; testing decryption capabilities; deciding on a settlement amount with the ransomware victim and the cyber insurance provider; establishing a settlement and schedule with the hacker; confirming compliance with anti-money laundering (AML) sanctions; carrying out the crypto-currency disbursement to the hacker; acquiring, reviewing, and using the decryptor tool; troubleshooting failed files; building a pristine environment; mapping and reconnecting datastores to reflect exactly their pre-encryption state; and restoring physical and virtual devices and software services.
  • Forensics: This activity is aimed at uncovering the ransomware assault's storyline throughout the network from beginning to end. This audit trail of how a ransomware attack progressed within the network helps you to evaluate the damage and highlights shortcomings in rules or work habits that need to be corrected to prevent later break-ins. Forensics involves the examination of all logs, registry, Group Policy Object, Active Directory (AD), DNS servers, routers, firewalls, schedulers, and basic Windows systems to look for changes. Forensics is typically given a high priority by the cyber insurance provider. Because forensic analysis can take time, it is essential that other key recovery processes like operational continuity are pursued in parallel. Progent maintains a large team of information technology and cybersecurity experts with the skills needed to carry out the work of containment, business continuity, and data restoration without disrupting forensics.
Progent's Qualifications
Progent has provided remote and on-premises IT services throughout the United States for more than 20 years and has been awarded Microsoft's Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes professionals who have earned high-level certifications in foundation technologies including Cisco infrastructure, VMware, and major Linux distros. Progent's cybersecurity experts have earned industry-recognized certifications including CISA, CISSP, CRISC, and CMMC 2.0. (See Progent's certifications). Progent also has top-tier support in financial management and ERP application software. This breadth of expertise gives Progent the ability to identify and integrate the undamaged parts of your network following a ransomware attack and reconstruct them rapidly into an operational system. Progent has worked with leading cyber insurance providers like Chubb to assist businesses recover from ransomware assaults.

Contact Progent for Ransomware System Recovery Consulting in Chattanooga
For ransomware recovery expertise in the Chattanooga metro area, phone Progent at 800-462-8800 or visit Contact Progent.



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