Chattanooga, TN Online Help from World-class Network Service Professionals
Progent's computer technical support services can provide your Chattanooga, TN business cost-effective and consistent support from world-class computer professionals. By providing IT support help when you need it, providing specialized expertise for critical applications, delivering value-added support such as automated network monitoring, and charging only for support you receive, Progent offers your Chattanooga, Tennessee business an economical option for optimizing the productivity of small office networks. If you run a local system, connect to cloud infrastructure, or have a hybrid cloud-and-local network, Progent is the smart way for businesses to build and support a reliable and secure information system and to benefit from fast access to the seasoned support ordinarily available only to corporations who can set up a sizeable internal information technology organization.
For mid-size and large businesses, Progent can provide co-sourcing support to supplement the subject matter expertise of your internal IT service personnel. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives like software design and development, disaster recovery preparedness, network security audits, office consolidations, or software migrations.
Progent can in addition offer the services of certified consultants to help your business to plan and execute your cloud strategy.
Primary Products and Technologies Serviced by Progent for Chattanooga, Tennessee Business Networks
As a Microsoft-certified Partner IT service company that maintains a world-class team of Cisco Certified CCIE network infrastructure consultants and Apple Computer certified consultants, Progent offers urgent assistance and low-cost remote consulting to Chattanooga, TN small businesses for a broad range of information technologies such as:
Support Delivery Options for Chattanooga, Tennessee Companies
Progent has a selection of options for providing small businesses and local governments with cost-effective IT services for troubleshooting, system architecture, and network administration. Progent's model for providing network support services is built on the Help Desk structure common to big IT organizations. Progent's Helpdesk Support Mechanism ensures rapid response, thorough activity documentation, consistent follow-through, and tight expense control for an array of IT support delivery modes that include remote troubleshooting, on-premises help, and top-level consulting.
Progent's Flat-rate Managed Services for Outsourcing IT Management
- Remote Support
Progent's Technical Response Center offers urgent and routine online service for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's seasoned service experts can help clients to analyze and fix hardware and software issues without the expense or time loss of on-premises support visits. The background of Progent's network engineers allows them to resolve the majority of network problems quickly. For complex problems, Progent's depth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-based registration procedure for new customers to accommodate urgent situations and Progent bills per minute with zero startup fees or minimums, so you pay only for the assistance you get. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Learn more details concerning Progent's remote network troubleshooting expertise.
- Onsite Support
Progent offers onsite computer support for registered customers in major metropolitan areas in the United States. Progent's on-site support personnel can operate in conjunction with Progent's online support experts to give small companies the optimal solution: onsite support professionals when you require them as well as the on-line expertise of Progent's seasoned team of IT consultants, security professionals, and business application developers. The response time for on-site service visits is typically under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for onsite service. Learn more concerning why to register for Progent's onsite network service.
- Phone Support
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems. for more information, refer to Help Desk Services.
- Help Desk Co-management Services
Progent's Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT team and Progent's roster of seasoned technical support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution based on the top professional services automation (PSA) tool for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics. For details, visit Progent's Help Desk Co-management services.
- Consulting Services
Progent offers small businesses affordable availability of world-class consultants who can provide assistance with vital products and technologies such as Microsoft Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, network security consulting, high availability network consulting, virtual server strategies, plus integration, customization and training for business software such as financials, ERP and MRP, reporting, sales automation, and productivity packages. Progent can provide assistance with one-time projects such as office moves and massive software migrations, longer term initiatives like upgrading an older ERP platform to a modern Microsoft Dynamics 365 solution, relational database software development and DBA support, and web development, continuing services such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system administration, or urgent services such as disaster recovery and virus removal.
- Network Infrastructure Support Services for Teleworkers
Progent can help small and medium-size companies to design, configure and troubleshoot the infrastructure for at-home workers. Areas of infrastructure for which Progent's experts can deliver support include safe and efficient VPN connectivity, Virtual Desktop Infrastructure platforms, router integration, Wi-Fi LAN design and deployment, and reliable Internet connectivity. For details about Progent's network infrastructure expertise for telecommuters, go to infrastructure consulting services for an at-home workforce.
- Private Cloud Hosting
Progent's Private Cloud hosting provides complete hosting services for all of a small or midsize organization's servers in a setting that not only delivers the highest degree of fault-tolerance and scalability but that is also convenient for clients to transfer to another support firm or to move in-house if your business situation warrants it. Progent's Private Cloud hosting is built around mature virtualization technologies that allow companies with mixed environments to benefit significantly on the costs of capital equipment, infrastructure support, and network management while getting enterprise-class availability and an unparalleled degree of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in one centrally managed service, can support the multi- OS and non- standardized networks typical of small businesses, and retains control of the licenses in the customer's possession so that migrating to a new virtual system is fast, safe, and affordable. This avoids ending up a prisoner of a single hosting service while still providing all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers expert online consulting support to help organizations of any size connect their networks with popular public clouds including Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that seamlessly combine physical resources along with public cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Azure design and deployment consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent's low-cost ProSight family of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior machine learning tools to guard endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that meets your organization's specific needs and that helps you demonstrate compliance with government and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital data, apps and VMs that have become lost or damaged due to component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide advanced support to configure ProSight DPS to to comply with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, optimize and debug their connectivity hardware such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are kept current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating tedious management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading data security vendors to provide web-based management and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management staff and your Progent consultant so any looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's ability either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your current cybersecurity posture and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup system that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and office productivity programs important to the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also offers help for an ever more sophisticated collection of network products such as firewalls, switches, routers, voice-over-IP options, and wireless access. Furthermore, Progent's
CISSP-Premier security experts,
CISM-qualified security engineers, CISA-certified security audit specialists and GIAC-certified information assurance experts offer a business-wide perspective on network security and can assist with advanced security programs such as SIEM solutions to help companies comply with business standards and government mandates for network information security and incident reporting.
The breadth and depth of Progent's engineering staff offer a powerful array of benefits to organizations wishing to maximize the business value of their IT network within a reasonable budget. These advantages include:
- Best Industry Methodology
Progent's team of Microsoft and Cisco Certified experts average longer than ten years of real-world professional experience, at the front lines of network service, executing a wide variety of IT tasks for a large array of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its support personnel. This guarantees that you get not only expert technical skills, but also a consultant with field-tested methods for resolving real-world network problems quickly.
Learn additional information concerning Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing model is to charge for online service and on-site visits by the minute. Consequently, you owe just for received support. Progent does not demand a higher rate for after-hours or urgent service, and Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no service activation charge and requires no retainer for support services provided during normal business hours. Many support firms demand substantial minimum fees or bill in increments of a quarter hour or longer. Progent's one-minute billing granularity eliminates big bills for fast repairs. An additional benefit of granular billing is that customers are less tempted to permit simple issues to fester until they become big ones.
Read more about Progent's value pricing for IT outsourcing.
- Full Documentation of Delivered Services
Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all billed support activities. Unlike many independent consultants or small service firms who provide scant documentation or details of services done, every service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the support documentation sent by each consultant to each customer. The discipline of detailing and organizing support records results in more effective service and avoids a slew of common misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
Find out more details concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's support experts to customers. By educating clients to handle problems that are within their comfort zone, Progent can concentrate on delivering hard-to-find services where Progent has few competitors. Small companies who work with freelance consultants or who maintain in-house support personnel benefit when Progent transfers information about critical technology and tested methodologies to make their networks more robust, protected, and productive.
Find out more details about Progent's knowledge transfer services.
How to Contact Progent
In case your Chattanooga, Tennessee business needs to contact Progent about IT outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.
Fast Remote Technical Assistance
For fast online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).