Chattanooga, TN Online Support from World-class Computer Service Experts
Progent's network troubleshooting services can deliver your Chattanooga, TN business cost-effective and consistent access to Microsoft and Cisco certified technical engineers. By delivering network consulting help when you require it, providing specialized expertise for key technologies, delivering unique services such as 24x7 network monitoring, and invoicing only for services you use, Progent gives your Chattanooga, Tennessee company an economical solution for maximizing the productivity and profitability of small business networks. Whether you have a local datacenter, connect to cloud-based infrastructure, or have a hybrid cloud/on-premises network, Progent is the intelligent way for organizations to build and manage a robust and safe information network and to benefit from quick access to the seasoned consulting typically restricted to enterprises who can support a large in-house information technology group.
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to reinforce the skills of your in-house network service group. This can save money and help meet schedules for major projects like software development, disaster recovery preparedness, security audits, office consolidations, or software migrations.
Progent can also offer access to certified experts to help your business to design and execute your cloud computing strategy.
Key Technical Areas Supported by Progent for Business Networks in Chattanooga, Tennessee
Progent offers the support of qualified consultants for all aspects of information technology found in small companies. Products and technologies supported by Progent's consultants include:
Support Delivery Alternatives Available for Chattanooga, Tennessee Businesses
Progent has a selection of options for providing small businesses and local governments with cost-effective IT services for technical support, consulting, hosting services, and IT administration. Progent's model for delivering IT support is built on the Call Center operational structure familiar to big IT support groups. Progent's Help Desk Service Mechanism promotes fast support, comprehensive service documentation, reliable follow-up, and tight expense monitoring across an array of IT service delivery modes that include remote troubleshooting, onsite help, high-end consulting, plus server hosting.
Progent's Flat-rate Managed Services for Remote Network Management
- Remote Service
Progentís Technical Response Center (TRC) provides emergency and routine online support for Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's seasoned service professionals can help clients to troubleshoot and repair hardware and software problems without the cost or delay of in-person service visits. The background of Progent's network engineers makes it possible to handle the majority of network problems rapidly. For complex issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-accessible registration procedure for new customers to address urgent network problems and Progent bills by the minute with no startup fees or minimums, so you are invoiced only for the assistance you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Find out additional information about Progent's online network support expertise.
- On-site Support
Progent provides on-site technical support for registered customers in major metropolitan areas in the United States. Progent's on-site service technicians can operate in conjunction with Progent's online support experts to deliver small and midsize companies the ideal combination: hands-on support technicians when you require them as well as the remote expertise of Progent's seasoned team of network consultants, security specialists, and business application developers. The response time for on-site support calls is usually less than 24 hours. There is no start-up or retainer charge for becoming a Progent customer for on-premises support. Find out more details about how and why to sign up for Progent's onsite network support services.
- Help Desk Call Center
Progent's Helpdesk Services are intended for small and midsize companies who need prompt and reliable support from an online Help Desk with efficient phone assistance, online troubleshooting tools, and enough technical strength for all needed problem escalation. Since smaller businesses usually have limited information technology budgets and can provide scant executive attention for handling network support, Progent's Helpdesk Services can be the most cost-effective option to make sure that business information systems stay productive. Learn more about Progent's Help Desk outsourcing services.
- IT Consulting Services
Progent offers small and midsize businesses budget-friendly access to world-class IT professionals who can deliver assistance with critical technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, network security engineering, high availability network consulting, server virtualization strategies, plus configuration, customization and training for business programs including financials, ERP and MRP, business analytics, sales automation, and productivity suites. Progent can provide assistance with one-shot projects including office relocations and massive system migrations, extended initiatives such as management information application programming and customization, relational database application development and administration support, and web design, continuing services such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and network administration, or urgent services like disaster recovery and malware cleanup.
- Application Hosting
Progent offers hosting for mission-critical applications such as Microsoft Exchange Server and MS SQL to provide small businesses with higher levels of dependability, security, and recoverability than is feasible with the type of on-site data center that is practical for the majority of small businesses. Because Progent utilizes the same data centers that support the gear of many of the planet's biggest information technology organizations, Progent can save you the cost of creating and managing the systems needed for enterprise-class environmental control, electrical failover, and redundant Internet connectivity. For hosted application servers, Progent can also make sure that upgrades and service packs stay updated, security and efficiency is constantly monitored, and systems are consistently archived and ready for complete and rapid restoration. Find out additional information concerning Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small company's servers in an environment that not only delivers the top level of fault-tolerance and scalability but that is also convenient for clients to migrate to a different service provider or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting is structured around proven virtual server techniques that allow companies with mixed environments to save significantly on the expense of hardware, system maintenance, and network management while getting world-class dependability and an unparalleled level of vendor flexibility. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed service, can support the mixed- OS and loosely standardized environments common with small businesses, and retains control of the software in the customer's hands so that migrating to a different virtualized host is fast, reliable, and affordable. This eliminates becoming a prisoner of a specific hosting service while still providing all the economies associated with SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent offers expert online consulting support to help businesses of any size integrate their networks with leading public clouds including Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that seamlessly combine on-premises IT assets as well as cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's low-cost ProSight line of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to automate the complete threat lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup processes and allows fast recovery of critical data, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical data. Learn more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their networking appliances like switches, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating devices that require critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the technology of leading data security vendors to deliver web-based management and world-class protection for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper level of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so any looming issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security requirements, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery consultant. The interview is designed to evaluate your company's ability to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup/recovery system that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Choice for Chattanooga, Tennessee Small Businesses
Progent's staff size, depth of technical skill, and experience with corporate IT consulting enable small companies to sidestep the pitfalls related to excessive dependence on small service firms or freelance engineers.
Teaming with Progent's Experts enables your small business to:
- Avoid Excessive Dependence on Individual Consultants
For network support, smaller companies often rely excessively on individual engineers. Although freelance service engineers have lower expenses than larger support organizations and can typically bill nominally lower rates, individuals are often too overworked to react quickly to critical network problems. If a freelance consultant is busy with different client, ill, on travelling, or in training, the lack of replacement personnel may require your business to wait for help during an emergency. The more your company expands, network unavailability or difficulties with critical programs become more expensive. The money you believed you were conserving on a freelancer can be eaten up fast due to lower productivity. In addition, when freelance consultants encounter new problems, the lack of a big engineering group to depend on for assistance forces them to train with the meter running while your organization winds up with the costs for their continuing education.
- Have Access to Certified Professionals in Advanced Information Technology Issues
The majority of small support firms or independent engineers specializing in small business network consulting are capable of delivering connect-the-dots solutions but lack the seasoning to deal cost-effectively with complicated IT configurations with a variety of operating systems, multiple sites, VoIP implementations, remote workforces, integrated financial and analytical software, data-driven web sites, and custom line-of-business software. Progent's background with worldwide enterprises and Progent's extensive group of specialists can benefit your small business because enterprise networks are characteristically complicated, support problems require thorough knowledge in many technical disciplines, and achieving a high level of stability, reliability, and protection calls for industry-proven best practices.
- Build a Solid Foundation for Growth
Small businesses typically begin with an IT system implemented on a shoestring budget. Without a carefully designed basis, a series of ad hoc fixes often get piled onto of a weak structure. As a company grows, reliability and scalability problems can hinder the productivity of the business. These environments require proper evaluation, smart strategic planning, and broad-based experience to migrate to an IT environment that can provide the reliable foundation to meet current business needs and support downstream expansion.
- Partner with Solution Finders, Not Resellers
Smaller businesses need direction and education to navigate through an ever more complicated array of IT alternatives offered for enabling growth and enhancing efficiency. They do not need a network engineer or service firm that attempts to promote products. Progent eliminates conflicted motives by not selling hardware and software. Progent sells consulting and services only. This permits Progent to match consulting support with the real needs of clients. Combining IT consulting and product reselling can result in a conflict where the recommended solution is built around a predetermined technology rather than being driven by the actual requirements of a small business.
If your Chattanooga, Tennessee company wants to contact Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.
Immediate Remote Network Assistance
For fast online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).