Low-cost Network Troubleshooting from Microsoft and Cisco premier Professionals for Companies in Chattanooga, TN
By offering world-class support when you require it, providing specialized knowledge for key applications, providing innovative services such as virtual server hosting, invoicing only for services you receive, and charging no setup or retainer fees for standard services, Progent allows your company to maximize the competitive value of your information system and minimize support expenses. Progent recognizes that information system protection, dependability, and performance are as important to small companies as to major corporations but that small companies lack the economy of scale to invest heavily in information networks and internal support staffs. Progent's fundamental competitive advantage is that no network support organization can equal Progent's ability to deliver the network support expertise your business requires whenever you need it and at a cost you can afford.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to supplement the skills of your in-house network service staff. Co-sourcing can save money and help meet schedules for major projects such as software design and development, disaster recover/business continuity planning and testing, network security audits, merging datacenters, or software migrations and upgrades.

Progent can also offer access to certified consultants to assist your company to plan and execute your cloud strategy.

Core Technologies Supported by Progent's Consultants for Companies in Chattanooga, Tennessee
Progent's national team of certified experts provides help for all facets of network systems used by businesses of any size. Technologies supported by Progent in Chattanooga include:

Service Delivery Options for Chattanooga, Tennessee Businesses
Progent offers a variety of options for providing small and midsize companies with affordable computer services for technical support, consulting, and IT management. Progent's model for delivering network support services is based on the Call Center structure common to larger IT support organizations. Progent's Contact Center Support Mechanism ensures fast support, comprehensive service records, reliable follow-up, and strict cost control for a range of network support delivery modes that include online troubleshooting, in-person help, and high-end consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) provides urgent and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's certified support experts can help customers to analyze and repair hardware and software issues without the cost or time loss of travel for onsite service visits. The background of Progent's network engineers allows them to handle the majority of IT issues quickly. For the most complex problems, Progent's breadth of knowledge makes it possible to escalate support calls to world-class specialists. Progent provides a convenient, web-accessible signup process for new customers to accommodate emergency situations and Progent bills per minute with zero sign-up fees or time minimums, so you pay only for the help you receive. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Learn more details concerning Progent's online network troubleshooting services.

  • Onsite Service
    Progent provides onsite computer support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support technicians can work in conjunction with Progent's online support engineers to deliver small and midsize companies the optimal solution: on-premises support professionals when you require them plus the remote expertise of Progent's seasoned team of IT engineers, security specialists, and business software programmers. The response time for in-person support visits is usually less than one business day. There is no sign-up or retainer fee for becoming a Progent client for onsite support. Find out more details about why to register for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all aspects of online desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues. for more information, visit Online Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progent's Help Desk sharing services allow your IT organization to split responsibilities for Help Desk support transparently between your IT staff and Progent's pool of veteran technical support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution built around the top professional services automation platform for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics. For details, refer to Progent's Co-managed Help Desk services.

  • Consulting Services
    Progent provides small and midsize businesses affordable availability of enterprise-class consultants who can provide assistance with critical products and technologies such as Microsoft Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, network protection engineering, non-stop it system engineering, virtualization strategies, plus configuration, programming and support for small business applications including accounting, ERP and MRP, reporting, sales automation, and productivity packages. Progent can help with one-time projects including site relocations and massive software upgrades, extended initiatives like customizing an older ERP platform to a current MS Dynamics 365 package, relational database application development and administration support, and web design, on-going support including System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system management, or emergency response such as data restoration and virus removal.

  • Network Infrastructure Guidance for an At-Home Workforce
    Progent can assist small and mid-size companies to design, implement and debug the infrastructure needed to support teleworkers. Aspects of network infrastructure for which Progent's experts offer assistance include secure and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) platforms, router integration, Wi-Fi LAN design and deployment, and reliable Internet connections. For details about Progent's infrastructure expertise for an at-home workforce, visit network infrastructure consulting services for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting services for all of a small or midsize organization's production servers in an environment that not only delivers the top degree of availability and scalability but that is in addition simple for clients to migrate to another support firm or to bring in-house whenever your business situation calls for it. Progent's Private Cloud hosting is structured around mature virtual server techniques that allow small businesses with mixed networks to benefit significantly on the costs of capital equipment, system support, and IT management while achieving world-class availability and an unprecedented level of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally managed solution, can handle the mixed- platform and non- standardized networks typical of smaller businesses, and retains control of the software in the customer's hands so that migrating to a new virtual host is quick, reliable, and affordable. This eliminates ending up a prisoner of a specific hosting service while still offering all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide expert remote consulting support to help companies of any size connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can help you to design and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that combine local IT assets along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration expertise. Progent has more than two decades of experience delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight line of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior analysis technology to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the complete malware attack progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with government and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical data, apps and virtual machines that have become lost or damaged as a result of component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent�s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, optimize and troubleshoot their networking hardware like switches, firewalls, and load balancers plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security vendors to provide centralized management and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent�s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management staff and your Progent engineering consultant so all looming problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you�re making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security regulations, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The interview is intended to evaluate your organization's ability to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup system that aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and office productivity applications used by most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an increasingly sophisticated collection of infrastructure products such as firewalls, routers and switches, voice-over-IP options, and wireless networking. Furthermore, Progent's CISSP-Certified cybersecurity experts, CISM-qualified security professionals, CISA-qualified security audit consultants and GIAC-certified information assurance experts offer a company-wide view of system protection and can assist with complex security projects such as SIEM solutions to help companies comply with business guidelines and statutory mandates for IT information protection and reporting.

The scope and depth of Progent's engineering staff offer a unique array of advantages to companies wishing to increase the business value of their information system within a reasonable budget. These advantages include:

  • Best Methodology
    Progents staff of Microsoft and Cisco Certified consultants average longer than ten years of real-world professional experience, at the front lines of network support, executing a broad variety of IT projects for a large array of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent teaches its support staff. This means that you get not just expert IT capability, but also a consultant with proven approaches for resolving actual IT problems rapidly. Learn more about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to bill for phone service and on-premises visits per minute. As a result, you are billed only for delivered services. Progent does not demand a higher rate for off-hours or emergency service, and Progent does not charge for travel except for urgent support where on-site time is less than four hours. Also, Progent applies no registration fee and asks no monthly commitment for support services provided during normal working hours. Many support firms demand substantial minimum payments or charge in increments of fifteen minutes or more. Progent's small pricing granularity does away with big invoices for fast solutions. An additional advantage of by-the-minute pricing is that you are not tempted to allow simple issues to stay unaddressed until they become big ones. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Support
    Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local service firms who provide scant documentation or specifics of services performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports given by every staff member to every client. The practice of detailing and organizing service records results in more efficient service and avoids a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who wont let go of vital service information. Find out more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their comfort zone, Progent can concentrate on providing high-value skills where Progent has few competitors. Small companies who work with independent service providers or who employ in-house IT personnel benefit when Progent passes on information about critical technology and tested processes to make their IT environments more robust, secure, and efficient. Learn more about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Chattanooga, Tennessee business wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.

Fast Online Technical Assistance
For immediate online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    For desktop virtualization, Progent offers the support of a Citrix-certified XenDesktop expert who can assist you to design a XenDesktop environment that maximizes the strategic value of your IT network; integrate XenDesktop technology with your servers, end-user devices, and peripherals; migrate your existing desktop virtualization software to current versions of XenDesktop; and deliver advanced online troubleshooting. Progent can also train your network managers to follow industry leading practices to maintain XenDesktop efficiently.

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    Progents Microsoft certified consultants can provide small and medium size businesses expert Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis package that enables the speedy development of advanced business applications that can give your business a competitive advantage. SQL Server provides core support for XML and the ability to query over the Internet and outside the firewall. In addition to offering consulting, support and troubleshooting services, Progents SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the business value of your IT network. Progent can also help you migrate from earlier editions of Microsoft SQL Server to Microsoft SQL Server 2005.

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    NetApp MetroCluster is a disaster recovery platform that combines array-based storage clustering with replication to provide rapid, zero data loss disaster recovery between sites that are up to 300km apart from each other. Progent's roster of seasoned IT consultants can assist your business to design, configure, manage, update, test and troubleshoot a disaster recovery system based on NetApp MetroCluster. Progent can assist you to choose an architecture for your MetroCluster deployment that aligns with your technical needs and budget. Progent can make sure you adhere to best practices for configuring your MetroCluster solution by providing guidance with tasks like assigning disk pools and shelf IDs, determining aggregate layout, provisioning volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, implementing a tiebreaker mechanism, setting up a TCP/IP configuration replication network between your storage clusters, and verifying your DR system to prove adherence with information assurance standards and government requirements.

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    Progent's ProSight Email Guard uses the services and infrastructure of top information security vendors to deliver centralized management and world-class protection for your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further level of analysis for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter.

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