Low-cost Network Help from Microsoft and Cisco certified Consultants for Businesses in Chattanooga, TN
By delivering professional know-how when you require it, making available specialized knowledge for key applications, providing innovative services like virtual server hosting, billing only for services you receive, and requiring no sign-up fees or retainers for standard services, Progent allows your company to increase the business value of your It network and reduce service costs. Progent recognizes that information system security, dependability, and performance are just as critical to small companies as to large enterprises but that smaller organizations don't have the economy of scale to spend heavily in information networks and in-house support staffs. Progent's basic value proposition is that no IT support firm can equal Progent's ability to deliver the network support expertise your company requires when you require it and at a cost you can justify.

For medium-size and enterprise businesses, Progent can provide co-sourcing support to supplement the technical skills of your in-house IT service personnel. Co-sourcing can save money and minimize technical risks for big projects such as application programming, disaster recovery planning and testing, network security audits, merging datacenters, or software migrations.

Progent can in addition provide access to certified experts to assist your business to design and execute your cloud computing strategy.

Primary IT Areas Supported by Progent for Office Networks in Chattanooga, Tennessee
Progent's nationwide team of industry certified consultants offers assistance for all aspects of information systems used by companies of any size. Technologies supported by Progent in and around Chattanooga include:

Support Delivery Options for Chattanooga, Tennessee Businesses
Progent offers a variety of options for providing small and midsize companies with cost-effective computer services for technical support, consulting, and network management. Progent's model for providing IT support services is based on the Help Desk structure common to big IT organizations. Progent's Helpdesk Support Model ensures fast support, comprehensive activity records, reliable follow-up, and strict cost monitoring across an array of IT service delivery alternatives that include remote troubleshooting, in-person support, and top-tier consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) offers urgent and scheduled online assistance for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's certified service experts can assist clients to analyze and repair hardware and software problems without the expense or time loss of on-premises service calls. The background of Progent's network consultants allows them to resolve the majority of network issues rapidly. For the toughest problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-accessible signup procedure for new customers to address urgent situations and Progent bills per minute with zero startup fees or time minimums, so you pay only for the assistance you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Learn additional details about Progent's online network troubleshooting expertise.

  • On-site Support
    Progent provides on-site computer assistance for registered customers in larger cities in the United States. Progent's onsite service personnel can operate in tandem with Progent's remote support experts to give small businesses the ideal combination: onsite support technicians when you require them plus the on-line expertise of Progent's worldwide staff of IT engineers, security professionals, and business software programmers. The wait time for on-site support visits is typically under one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite support. Find out more details about why to register for Progent's in-person network support.

  • Phone Support
    Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all aspects of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve challenging issues. For details, refer to Help Desk Services.

  • Co-managed Help Desk Services
    Progent's Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk support transparently between your IT staff and Progent's pool of veteran technical support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution built around the top professional services automation tool for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics. For more information, visit Progent's Help Desk Co-management services.

  • Consulting Services
    Progent offers small and midsize companies affordable access to world-class consultants who can deliver help with critical technologies such as Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, company-wide network protection engineering, high availability it system design, virtualization strategies, plus integration, customization and training for business programs including financials, ERP and MRP, business analytics, sales automation, and productivity packages. Progent can provide assistance with short-term projects such as site moves and major software migrations, extended projects such as customizing a legacy ERP platform to a current MS Dynamics or Dynamics 365 package, database application programming and DBA support, and web development, on-going services including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure health monitoring and network administration, or urgent response such as data restoration and virus removal.

  • Network Infrastructure Consulting Services for Teleworkers
    Progent can assist small and mid-size companies to plan, set up and debug the infrastructure required for work-from-home employees. Aspects of infrastructure for which Progent's consultants can deliver support include secure and convenient VPN connectivity, Virtual Desktop Infrastructure (VDI) platforms, router integration, wireless network planning and implementation, and reliable Internet connectivity. For information about Progent's infrastructure consulting services for remote workers, go to infrastructure support services for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting services for all of a small or midsize organization's production servers in an environment that not only provides the top level of availability and expandability but that is also simple for clients to migrate to a different support firm or to move internally when your circumstance calls for it. Progent's Private Cloud hosting is built around tested virtual server technologies that allow companies with mixed networks to benefit significantly on the costs of capital equipment, system maintenance, and IT administration while achieving enterprise-class dependability and an unprecedented degree of vendor alternatives. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based software in one centrally administered package, can support the multi- platform and non- standardized environments typical of smaller businesses, and keeps control of the software in the customer's hands so that migrating to a new virtualized host is fast, safe, and inexpensive. This avoids becoming a captive to a single hosting provider while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers advanced remote support to help organizations of any size connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that combine physical resources as well as cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and deployment services, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background providing high-level consulting services online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's low-cost ProSight portfolio of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily evade legacy signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including filtering, identification, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital files, applications and VMs that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, when needed, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, optimize and debug their networking hardware such as routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating devices that need critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security vendors to deliver web-based management and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their information system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with data security regulations, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The interview is intended to help assess your organization's ability to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing cybersecurity posture and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup system that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Alternative for Chattanooga, Tennessee Small Businesses
Progent's staff size, scope of information technology skill, and familiarity with enterprise network support allow small and midsize companies to avoid the problems related to over reliance on thinly staffed support organizations or individual consultants.

Working with Progent allows your business to:

  • Avoid Excessive Reliance on Individual Consultants
    For IT services, smaller companies often depend heavily on individual consultants. Though freelance service engineers have lower expenses than larger support firms and can afford to charge apparently smaller fees, individuals are occasionally unable to react quickly to urgent problems. If an independent engineer is occupied with another customer, sick, on vacation, or in training, the absence of replacement staff may require your business to go without help during a crisis. As your company grows, system unavailability or difficulties with critical programs get more costly. The money you thought you were saving on a freelancer can be eaten up fast due to lost productivity. In addition, when independent engineers confront new technologies, the lack of a big engineering team to fall back on for assistance forces them to train in place while your organization winds up footing the bill for their ongoing education.

  • Have Access to Expertise in Advanced Network Solutions
    The majority of small service organizations or independent consultants who concentrate on small business network support may excel at providing connect-the-dots solutions but lack the background to deal cost-effectively with complex IT environments that have mixed platforms, multiple offices, Voice over IP systems, mobile clients, integrated accounting and operational software, eCommerce, and specialized business software. Progent's experience with worldwide enterprises and Progent's large team of specialists can be valuable to your business because enterprise networks are by nature complicated, integration issues require in-depth knowledge in numerous technical disciplines, and reaching an acceptable level of robustness, reliability, and security calls for industry-tested leading practices.

  • Build a Solid Basis for Seamless Growth
    Small businesses often start with a network cobbled together on a shoestring budget. Without a strong architecture, a series of band-aid fixes commonly get piled onto of a marginal foundation. As a company evolves, reliability and scalability issues can hinder the success of the organization. Such networks need thorough evaluation, smart business planning, and broad-based expertise to upgrade to an IT infrastructure that will provide the solid basis to meet current business requirements and support future growth.

  • Team with Solution Providers, Not Product Resellers
    Small companies require direction and insight to navigate through an ever more complicated array of IT alternatives available for accelerating business growth and improving efficiency. Businesses do not need a network engineer or service organization that attempts to sell them products. Progent eliminates conflicted motives by not selling any products. Progent sells services and expertise only. This allows Progent to align consulting support with the genuine interests of clients. Mixing IT support and product reselling can result in a situation where the recommended solution is based on a preselected vendor instead of being based on the true requirements of a client.

Contact Progent
If your Chattanooga, Tennessee company wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Immediate Remote Network Help
For immediate online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's Microsoft-certified consultants have over a decade of background planning, deploying, optimizing and fixing SCOM solutions and can provide companies of all sizes expert online or onsite consulting support for SCOM 2012. Progent can assist you to design a topology for System Center 2012 Operations Manager servers that provides the performance and resilience needed to monitor your datacenter efficiently, whether your infrastructure are onsite, in the cloud, or a hybrid environment. Progent's SCOM consultants can also help you to import and customize SCOM 2012 management packs based on best practices for monitoring network infrastructure and Microsoft and 3rd-party apps and services. Also, Progent can deliver fast remote or on-premises technical support to help you to remediate serious problems uncovered by System Center 2012 Operations Manager.

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