Professional Remote Troubleshooting for Chattanooga, Tennessee Networks from Certified Engineers
Small companies have typically been overlooked by large IT service organizations. Many small businesses allow themselves to become excessively dependent on individual engineers or small consulting organizations who lack the bandwidth or comprehensive skill sets to respond quickly or effectively to network emergencies. Other small companies resort to mass-market service providers staffed with personnel able to provide by-the-numbers solutions to ordinary problems but who are missing the experience and technical scope to deal with the variety of configurations and absence of standardization that characterizes small company IT systems.

Progent's time-tested approach to delivering affordable and effective technical support to small businesses has made Progent among the top Microsoft-certified IT service organizations in the industry. Progent has delivered online help to companies in every state in the country (refer to Progent's customer testimonials).

For mid-size and large companies, Progent can provide co-sourcing support to supplement the technical skills of your internal IT service staff. Co-sourcing can cut costs and minimize technical risks for big IT initiatives like application development, disaster recovery planning, network security audits, merging datacenters, or software migrations.

Progent can also provide the services of accredited consultants to help your company to design and implement your cloud strategy.

Key Technologies Serviced by Progent for Businesses in Chattanooga, Tennessee
Progent's team of industry certified support professionals provides help for virtually all facets of network technology deployed by companies of any size. Practice areas served by Progent in and around Chattanooga include:

Support Delivery Alternatives for Chattanooga, Tennessee Companies
Progent offers a selection of options for providing small companies and local governments with cost-effective computer services for technical support, system architecture, hosting, and IT administration. Progent's model for delivering IT support services is built on the Call Center structure familiar to big IT groups. Progent's Contact Center Support Model ensures fast response, comprehensive service documentation, reliable follow-through, and tight expense monitoring across an array of IT service delivery options that include remote troubleshooting, on-premises help, high-end consulting, plus server hosting.

  • Online Service
    Progent’s Technical Response Center (TRC) provides emergency and routine online support for Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's certified service professionals can assist customers to analyze and repair network problems without the expense or delay of travel for onsite support visits. The background of Progent's network consultants allows them to handle most network issues rapidly. For complex issues, Progent's breadth of expertise allows the support team to escalate support calls to world-class specialists. Progent offers a convenient, web-based signup process for new customers to accommodate emergency network problems and Progent charges by the minute with zero sign-up charges or time minimums, so you are invoiced only for the assistance you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and GIAC-certified security engineers. Find out more details about Progent's remote network support expertise.

  • On-site Service
    Progent provides onsite computer assistance for registered clients in major metropolitan areas in the U.S. Progent's onsite service personnel can work in tandem with Progent's online service engineers to give small and midsize companies the best of both worlds: hands-on support professionals when you need them plus the remote help of Progent's seasoned staff of IT engineers, security professionals, and business application programmers. The response time for in-person support calls is typically under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for onsite service. Learn more concerning why to sign up for Progent's in-person computer support.

  • Help Desk Call Center
    Progent's Helpdesk Outsourcing Services are intended for small and midsize businesses and local governments who need prompt and reliable support from an online Help Desk with efficient phone assistance, online troubleshooting capability, and enough technical strength for full escalation. Because smaller businesses usually have tight IT funds and can provide scant executive attention for dealing with IT support, Progent's Helpdesk Outsourcing Services could be the most cost-effective way to ensure that business computer networks are always productive. Read more details about Progent's Help Desk Call Center services.

  • Consulting Services
    Progent offers small companies budget-friendly access to world-class consultants who can deliver help with critical products and technologies including
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, network protection engineering, high availability network design, server virtualization strategies, plus integration, programming and training for business applications such as financials, ERP, management reporting, CRM, and office productivity software. Progent can provide assistance with one-time projects such as site moves and major system migrations, longer term initiatives like business information application development and support, relational database application development and administration services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network monitoring and network administration, or emergency services like data restoration and virus cleanup.

  • Application Server Hosting
    Progent can host mission-critical business applications such as Microsoft Exchange Server and Microsoft SQL in order to provide small and midsize companies with higher degrees of reliability, security, and performance than is possible with the class of in-house data center that is practical for most small organizations. Because Progent utilizes the same facilities that support the gear of some of the world's largest information technology organizations, Progent can eliminate the investment in creating and managing the infrastructure required for enterprise-class cooling, power failover, and redundant Internet connectivity. For hosted application servers, Progent can also ensure that upgrades and service packs remain updated, protection and efficiency is continually monitored, and systems are consistently backed up and ready for complete and rapid restoration. Learn more concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting for all of a small or midsize organization's servers in a setting that not only delivers the top degree of availability and scalability but that is in addition convenient for clients to migrate to another support provider or to bring internally when your situation warrants it. Progent's Private Cloud hosting service is founded on mature virtualization techniques that permit businesses with mixed environments to benefit significantly on the expense of hardware, infrastructure maintenance, and network management while achieving world-class availability and an unparalleled degree of vendor independence. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed solution, can handle the mixed- platform and loosely standardized networks common with smaller companies, and keeps control of the software licenses in the customer's possession so that moving to a new virtual host is fast, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting service while still offering all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent offers expert online support to help businesses of any size integrate their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that combine on-premises IT assets along with cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 integration with on-premises Exchange, Azure planning and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight portfolio of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and offers a unified platform to address the entire malware attack progression including protection, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical data, applications and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map, monitor, enhance and troubleshoot their connectivity appliances like switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the technology of leading information security companies to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, DLP, and encryption. The local security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management staff and your Progent consultant so that any potential issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate up to half of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you’re planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both also include one year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security regulations, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's ability either to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup/recovery system that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and office productivity programs important to the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also offers help for an ever more sophisticated collection of network products such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless access. Furthermore, Progent's CISSP-certified cybersecurity experts, CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-certified information assurance professionals can provide a company-wide view of network security and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help companies meet industry guidelines and statutory requirements for network data protection and incident reporting.

The breadth and size of Progent's consulting team bring a unique array of advantages to clients wishing to maximize the productivity of their IT network within a realistic budget. These advantages include:

  • Best Practices
    Progent’s staff of Microsoft and Cisco qualified consultants average longer than ten years of hands-on industry background, at the front lines of network service, executing a wide range of IT tasks for a large mix of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting personnel. This ensures that you get not just world-class technical skills, but also a consultant with proven methods for fixing real-world network problems efficiently. Learn additional information about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to charge for phone service and on-premises help by the minute. Consequently, you owe only for received support. Progent does not demand a higher rate for after-hours or priority service, and Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no registration charge and asks no retainer for services provided during regular working hours. Many support firms demand large minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity does away with major bills for quick solutions. Another benefit of granular billing is that you are not tempted to allow incipient problems to stay unaddressed until they become major ones. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all delivered services. Unlike many independent consultants or local service organizations who offer minimal documentation or details of tasks performed, each service provided by Progent is tracked by full documentation. Each Progent staff member has use of the support reports sent by each consultant to every customer. The practice of documenting and organizing service records results in more effective service and eliminates a slew of common problems such as when a service customer is effectively held captive to a consultant who won’t let go of the keys to the kingdom. Learn more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their comfort zone, Progent can concentrate on offering high-value services where Progent faces little competition. Small companies who work with independent service providers or who maintain in-house support personnel benefit when Progent transfers information about critical technology and tested processes to make their IT environments more robust, protected, and productive. Read additional information concerning Progent's knowledge transfer services.

Contact Progent
In case your Chattanooga, Tennessee company needs to contact Progent about network outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Fast Remote Technical Support
For immediate remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).















© 2002- 2019 Progent Corporation. All rights reserved.


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