Fast, Low-cost Online Computer Assistance for Chattanooga, Tennessee Small Companies
For over two decades, Progent has specialized in delivering enterprise-class IT support services to customers who have small-business IT budgets. Progent has built a powerful service solution that includes a cost-effective, seamless virtual office infrastructure, custom remote troubleshooting technology, a substantial pool of consultants certified in a broad range of IT practice areas, a Help Desk Call Center service model that maximizes efficiency and ensures follow-through, a global team of remote support experts, on-site support dispatching for the majority of most zip codes in the U.S., and a corporate ethos committed to resolving network problems in the least time and at the least cost to customers.
For mid-size and large businesses, Progent offers co-sourcing support to reinforce the technical skills of your in-house IT support team. This can save money and help meet schedules for big projects like application programming, business continuity preparedness, security evaluations, office consolidations, or software migrations.
Progent can also provide the services of certified consultants to help your company to design and implement your cloud strategy.
Popular Technologies Supported by Progent's Consultants for Businesses in Chattanooga, Tennessee
Progent's nationwide team of industry certified support professionals offers support for virtually all aspects of information systems used by companies of all sizes. Practice areas supported by Progent in and around Chattanooga include:
Support Delivery Options for Chattanooga, Tennessee Businesses
Progent offers a variety of alternatives for providing small companies with affordable computer services for technical support, system architecture, hosting, and IT administration. Progent's model for delivering computer support services is built on the Call Center structure common to big IT groups. Progent's Help Desk Call Center Support Mechanism promotes fast support, thorough service documentation, dependable follow-up, and tight expense control across an array of network service delivery alternatives that include online troubleshooting, in-person support, high-end consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Remote Support
Progentís Technical Response Center offers urgent and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support professionals can assist customers to troubleshoot and repair hardware and software issues without the expense or delay of in-person support visits. The experience of Progent's IT engineers makes it possible to handle most IT issues quickly. For the most challenging issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-based signup process for first-time customers to accommodate urgent network problems and Progent bills by the minute with no sign-up fees or minimums, so you pay only for the support you receive. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Learn more details concerning Progent's online network support services.
- On-site Support
Progent offers onsite computer support for registered customers in larger cities in the U.S. Progent's onsite service technicians can work in conjunction with Progent's online support experts to give small businesses the best of both worlds: onsite service technicians when you require them plus the remote help of Progent's seasoned staff of IT engineers, security professionals, and business software developers. The response time for on-site support calls is typically less than one business day. There is no start-up or retainer fee for becoming a Progent client for onsite service. Learn more about how and why to sign up for Progent's in-person computer support.
- Help Desk
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all aspects of online Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve challenging problems. for more information, see Online Help Desk Services.
- Consulting Expertise
Progent offers small and midsize businesses budget-friendly access to enterprise-class IT professionals who can deliver help with critical technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, network security engineering, high availability it system engineering, virtual server strategies, plus integration, programming and training for small business software including accounting, operations, business analytics, CRM, and productivity packages. Progent can provide assistance with one-time projects such as office relocations and major system migrations, extended initiatives such as management information application programming and customization, relational database software development and administration support, and web design, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system administration, or emergency response like disaster recovery and malware removal.
- Application Server Hosting
Progent can host key applications such as Exchange Server and MS SQL to provide small companies with higher levels of dependability, protection, and performance than is feasible using the type of in-house data center that is achievable for the majority of small and midsize businesses. Because Progent utilizes the same facilities that host the gear of many of the planet's biggest IT companies, Progent can save you the cost of creating and managing the systems required for world-class environmental control, electrical backup, and redundant Internet access. For managed applications, Progent can also make sure that upgrades and revisions stay updated, protection and performance is constantly tracked, and systems and data files are consistently archived and ready for full and rapid recovery. Learn additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers complete hosting services for all of a small organization's production servers in a setting that not only provides the top degree of availability and expandability but that is also easy for clients to migrate to a different support provider or to bring in-house if your circumstance calls for it. Progent's Private Cloud hosting is built around mature virtual server techniques that allow small businesses with multi-vendor environments to save significantly on the expense of hardware, infrastructure maintenance, and network management while achieving enterprise-class reliability and an unprecedented degree of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally administered package, can support the mixed- platform and loosely standardized networks common with small companies, and keeps ownership of the licenses in the client's hands so that migrating to a new virtualized system is fast, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting service while still providing all the economies related to SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent can provide advanced online consulting services to help businesses of all sizes integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that seamlessly combine physical IT assets as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's low-cost ProSight suite of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the entire threat lifecycle including blocking, identification, containment, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with government and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and allows rapid recovery of vital files, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, track, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that require critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top information security vendors to deliver centralized management and world-class protection for your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT staff and your assigned Progent consultant so that any potential problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an objective assessment of the health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security regulations, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance consultant. The interview is designed to assess your organization's preparedness either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup environment that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Choice for Chattanooga, Tennessee Small Businesses
Progent's size, breadth of technical skill, and experience with enterprise network support allow small and midsize companies to avoid the pitfalls associated with excessive reliance on small support firms or independent consultants.
Working with Progent's Experts allows your small business to:
- Prevent Over Reliance on Individual Consultants
For network support, smaller companies often depend heavily on freelance engineers. Though individual service providers carry lower expenses than larger IT service firms and can afford to charge nominally lower rates, freelancers are frequently too overworked to respond rapidly to critical problems. If an independent engineer is occupied with different customer, sick, on travelling, or in class, the lack of backup staff may force your business to go without help in case of a crisis. As your company expands, system unavailability or problems with line-of-business applications get more costly. The money you thought you were saving on a freelancer can evaporate fast because of lost productivity. In addition, when independent engineers confront unfamiliar technologies, the lack of a large consulting team to fall back on for assistance forces them to learn with the meter running while your company ends up with the costs for their ongoing training.
- Gain Access to Expertise in Advanced Information Technology Solutions
Many smaller support firms or freelance consultants focused on small company IT support are capable of providing routine solutions but don't have the background to deal efficiently with complicated network environments that have a variety of operating systems, numerous locations, VoIP implementations, remote workers, integrated accounting and analytical software, data-driven web sites, and specialized business software. Progent's experience with global companies and Progent's extensive team of specialists can benefit your small business because enterprise networks are by nature complicated, integration issues demand thorough knowledge in many technical areas, and reaching an acceptable level of stability, availability, and protection calls for industry-proven processes.
- Build a Solid Basis for Seamless Growth
Small businesses often begin with an IT system implemented on a tight budget. Without a strong basis, a sequence of improvised fixes often get piled on top of a marginal foundation. As a company evolves, stability and scalability issues can hinder the productivity of the business. These environments need thorough evaluation, smart strategic planning, and broad-based experience to migrate to an IT environment that can act as the solid basis to meet current business requirements and support future growth.
- Team with Solution Finders, Not Resellers
Smaller companies require direction and education to work through an increasingly complicated maze of IT alternatives offered for enabling growth and improving productivity. Businesses do not need an IT engineer or service firm that tries to promote products. Progent avoids conflicted motives by not reselling any products. Progent provides services and expertise exclusively. This permits Progent to align consulting support with the real interests of customers. Combining network support and product selling can lead to a situation where the proposed solution is built around a preselected technology rather than being driven by the actual requirements of a customer.
Get in Touch with Progent
In case your Chattanooga, Tennessee company needs to get in touch with Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.
Immediate Online Network Assistance
For fast online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).