Quick, Affordable Remote Computer Network Support for Chattanooga, Tennessee Small Businesses
For more than two decades, Progent has specialized in providing enterprise-quality IT support to clients who have small-company budgets. Progent has built a powerful support solution that features a streamlined, seamless virtual office network, custom online troubleshooting technology, a substantial pool of engineers certified in a wide array of technical disciplines, a Call Center operational structure that promotes efficiency and guarantees follow-up, a worldwide team of on-line troubleshooting professionals, in-person service options for the majority of most zip codes in the U.S., and a corporate culture focused on fixing network issues in the least time and at the lowest cost to clients.
For mid-size and large businesses, Progent can provide co-sourcing services to supplement the skills of your internal IT support team. Co-sourcing can cut costs and help meet schedules for major IT initiatives like application design and development, disaster recover/business continuity preparedness, security audits, office consolidations, or technology migrations and upgrades.
Progent can in addition offer access to certified consultants to help your business to plan and execute a sensible cloud computing strategy.
Key Technologies Supported by Progent's Consultants for Businesses in Chattanooga, Tennessee
Progent's nationwide group of world-class support professionals offers assistance for virtually all aspects of network systems used by companies of all sizes. Technologies supported by Progent in and around Chattanooga include:
Service Delivery Alternatives Available for Chattanooga, Tennessee Businesses
Progent offers a selection of options for providing small businesses with cost-effective IT services for troubleshooting, consulting, and network management. Progent's model for delivering network support services is based on the Call Center operational structure common to big IT support organizations. Progent's Contact Center Support Model promotes fast response, thorough activity documentation, reliable follow-up, and tight expense monitoring for a range of IT service delivery alternatives that include remote troubleshooting, on-premises support, and high-end consulting.
Progent's Low-Cost Managed Services for Remote Network Management
- Online Service
Progentís Technical Response Center provides emergency and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service professionals can help customers to analyze and repair network issues without the cost or time loss of on-premises service visits. The background of Progent's IT consultants makes it possible to handle most network issues rapidly. For complex issues, Progent's depth of knowledge makes it possible to escalate support calls to world-class specialists. Progent provides a streamlined, web-based registration procedure for new customers to accommodate emergency network problems and Progent bills by the minute with zero startup charges or time minimums, so you are invoiced only for the support you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Find out additional information about Progent's online network troubleshooting services.
- Onsite Service
Progent offers onsite technical support for registered customers in major metropolitan areas in the United States. Progent's on-site support technicians can operate in conjunction with Progent's remote support engineers to give small businesses the ideal combination: on-premises support technicians when you need them as well as the remote help of Progent's worldwide team of network consultants, security specialists, and business software developers. The wait time for on-site service calls is usually less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for onsite service. Learn more about why to register for Progent's in-person network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all aspects of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues. For details, refer to Online Help Desk Services.
- IT Consulting Services
Progent offers small and midsize businesses affordable availability of world-class consultants who can deliver help with critical technologies such as
- Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network security engineering, non-stop it system design, virtual server solutions, plus integration, programming and support for business programs such as accounting, ERP and MRP, management reporting, sales automation, and productivity suites. Progent can provide assistance with short-term projects including office relocations and massive software upgrades, extended initiatives such as management reporting software development and support, relational database software programming and administration services, and web development, on-going services including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and system administration, or emergency response such as data restoration and malware cleanup.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small company's production servers in an environment that not only delivers the highest level of dependability and expandability but that is in addition convenient for clients to transfer to a different support provider or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting is based on proven virtual server technologies that allow businesses with multi-vendor environments to benefit dramatically on the expense of capital equipment, system maintenance, and IT administration while getting world-class reliability and an unprecedented level of vendor flexibility. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed package, can support the mixed- OS and loosely standardized networks common with small businesses, and retains ownership of the licenses in the customer's possession so that migrating to a different virtual host is fast, safe, and inexpensive. This avoids becoming a captive to a specific hosting provider while still offering all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Services
Progent offers advanced online consulting to help organizations of all sizes integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that combine local IT assets along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and integration services, Amazon AWS cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's value-priced ProSight series of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the entire threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you prove compliance with legal and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also help you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital data, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, reconfigure and debug their networking hardware such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept current, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating complex management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding devices that need critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the technology of leading information security vendors to provide web-based management and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management staff and your Progent consultant so all looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with data security regulations, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's preparedness either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and productivity programs used by the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an increasingly complex collection of network products such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless access. In addition, Progent's
CISSP-Premier security experts,
CISM-qualified security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance experts offer a company-wide perspective on system protection and can assist with advanced security projects such as SIEM solutions to help companies meet industry guidelines and government mandates for IT data security and incident reporting.
The scope and size of Progent's consulting team offer a powerful array of benefits to organizations wishing to increase the productivity of their information network within a realistic budget. These advantages include:
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average more than a decade of real-world professional background, in the trenches of network service, executing a wide variety of IT tasks for a large mix of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its support personnel. This means that you get not only expert IT skills, but also a support engineer with field-tested approaches for solving real-world IT problems efficiently.
Learn more concerning Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing policy is to charge for online support and on-site help per minute. Consequently, you are billed exclusively for delivered services. Progent does not demand a higher rate for off-hours or urgent support, and Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no sign-up charge and requires no monthly commitment for support services provided during normal working hours. Many service firms impose large minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity avoids big bills for quick fixes. Another benefit of by-the-minute pricing is that you will be less tempted to permit incipient issues to stay unaddressed until they become major problems.
Read more concerning Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of IT Services
Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or small support firms who offer scant documentation or specifics of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service reports sent by every staff member to every client. The practice of documenting and archiving service activity allows more effective support and avoids a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who wonít let go of vital service information.
Find out more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent has little competition. Small businesses who utilize independent consultants or who maintain in-house IT personnel benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more reliable, protected, and productive.
Learn additional information concerning Progent's knowledge transfer services.
How to Contact Progent
If your Chattanooga, Tennessee business wants to contact Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.
Immediate Remote Network Assistance
For immediate remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).