Expert Remote Service for Chattanooga, Tennessee Networks from World-class Consultants
Small businesses have traditionally been overlooked by major network service firms. Some small companies allow themselves to grow dangerously dependent on individual engineers or small support organizations who lack the size or comprehensive knowledge to react quickly or effectively to technical crises. Still other small companies resort to mass-market support firms staffed with personnel able to provide by-the-numbers fixes for common issues but who are missing the experience and versatility to handle the diversity of configurations and absence of standardization typical of small business information systems.
Progent's proven methodology for providing affordable and successful network support to small businesses has made Progent one of the most respected Microsoft-certified network service firms in the industry. Progent has delivered online support to companies in every state in the U.S. (refer to Progent's customer testimonials).
For larger companies, Progent can provide co-sourcing and project management services to supplement the skills of your in-house network service personnel. This can save money and help meet schedules for big IT initiatives like software development, disaster recovery preparedness, security audits, office consolidations, or software migrations.
Progent can also offer the services of certified consultants to help your company to design and execute a sensible cloud strategy.
Primary Technologies Serviced by Progent for Businesses in Chattanooga, Tennessee
Progent provides the services of accredited experts for all aspects of business network technology deployed in small companies. Technologies serviced by Progent's consultants include:
Support Delivery Alternatives Available for Chattanooga, Tennessee Businesses
Progent offers a variety of options for providing small and midsize companies with cost-effective computer services for technical support, system architecture, hosting services, and IT management. Progent's paradigm for providing IT support is based on the Help Desk Call Center operational structure familiar to larger IT support organizations. Progent's Contact Center Support Mechanism promotes fast response, thorough service records, consistent follow-through, and strict expense control across an array of IT service delivery alternatives that include remote troubleshooting, on-premises help, high-end consulting, plus server hosting.
Progent's Flat-rate Managed Services for Remote Network Management
- Online Service
Progentís Technical Response Center (TRC) provides emergency and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's certified support professionals can assist customers to troubleshoot and repair network problems without the expense or delay of on-premises support calls. The background of Progent's IT consultants allows them to resolve most network problems quickly. For the toughest problems, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-accessible signup process for first-time clients to accommodate urgent situations and Progent charges per minute with no sign-up charges or time minimums, so you are invoiced only for the support you get. Experts you can access online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISM-certified security professionals. Find out more information concerning Progent's online network troubleshooting expertise.
- On-site Service
Progent offers onsite technical assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site support technicians can operate in conjunction with Progent's remote support experts to give small and midsize businesses the optimal solution: hands-on service technicians when you need them plus the remote help of Progent's worldwide team of network consultants, security specialists, and business application programmers. The response time for in-person service visits is typically less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent customer for on-premises support. Find out more details concerning how to sign up for Progent's onsite computer service.
- Help Desk
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all aspects of online desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve complex problems. for more information, visit Help Desk Services.
- IT Consulting Services
Progent offers small and midsize businesses budget-friendly access to world-class IT professionals who can deliver assistance with critical technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network protection engineering, non-stop it system design, server virtualization solutions, plus configuration, customization and support for small business programs such as financials, ERP, management reporting, CRM, and office productivity packages. Progent can help with one-time projects such as site moves and major software migrations, extended projects like business reporting software development and support, database software development and DBA services, and web design, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and network management, or emergency services like disaster recovery and virus cleanup.
- Application Hosting
Progent can host mission-critical business applications like Exchange Server and Microsoft SQL Server to provide small companies with higher levels of dependability, security, and performance than is possible with the type of internal data center that is achievable for most small businesses. Because Progent utilizes the same facilities that host the equipment of many of the world's largest information technology organizations, Progent can eliminate the cost of building and maintaining the systems needed for enterprise-class cooling, electrical backup, and redundant Internet connectivity. For managed application servers, Progent can also see to it that patches and service packs stay updated, protection and efficiency is constantly monitored, and systems are regularly archived and available for full and rapid restoration. Find out additional information about Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting services for the entirety of a small company's servers in an environment that not only delivers the highest level of availability and scalability but that is also convenient for clients to migrate to a different support provider or to move in-house if your situation warrants it. Progent's Private Cloud hosting service is built around proven virtualization techniques that permit small businesses with mixed networks to benefit significantly on the costs of capital equipment, system maintenance, and network management while achieving enterprise-class dependability and an unparalleled degree of vendor independence. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally managed solution, can support the mixed- OS and loosely standardized networks typical of smaller businesses, and keeps ownership of the licenses in the client's hands so that moving to a different virtualized system is fast, reliable, and affordable. This eliminates becoming a captive to a specific hosting service while still providing all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers advanced online support to help businesses of all sizes integrate their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that utilize physical resources along with public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing advanced consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's low-cost ProSight line of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to guard endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the entire threat progression including filtering, identification, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you demonstrate compliance with government and industry data security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also help you to set up and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and enables rapid restoration of vital data, applications and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map, track, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating appliances that require important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security companies to deliver centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a further level of analysis for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your assigned Progent engineering consultant so all looming problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your core network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security standards, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's ability either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Choice for Chattanooga, Tennessee Businesses
Progent's staff size, scope of information technology skill, and experience with enterprise IT consulting enable small companies to avoid the problems associated with over dependence on small service firms or independent engineers.
Working with Progent's Experts enables your company to:
- Prevent Excessive Dependence on Freelance Consultants
For IT services, small companies often rely heavily on independent engineers. Though freelance service providers carry lower expenses than more substantial support firms and can typically charge apparently lower fees, freelancers are frequently unable to react quickly to urgent problems. If an independent consultant is busy with different customer, sick, on travelling, or in training, the absence of backup personnel may require your business to go without help in case of a crisis. The more your small business grows, system downtime or difficulties with line-of-business programs become more expensive. The dollars you thought you were conserving on an independent consultant can evaporate quickly due to lost productivity. Also, when freelance consultants confront new problems, the lack of a large engineering team to rely on for advice requires them to learn on the job while your organization winds up footing the bill for their ongoing training.
- Gain Access to Expertise in Sophisticated Information Technology Issues
The majority of small support organizations or freelance consultants specializing in small business IT support may excel at providing routine solutions but don't have the seasoning to work cost-effectively with complicated network configurations that have mixed operating systems, many sites, VoIP systems, mobile workers, integrated financial and analytical applications, eCommerce, and custom line-of-business software. Progent's experience with global companies and Progent's extensive team of experts can benefit your business because enterprise environments are by nature complicated, support issues require in-depth knowledge in numerous technical areas, and achieving an acceptable level of stability, availability, and protection requires industry-proven best practices.
- Build a Solid Basis for Seamless Growth
Small businesses often start with a network implemented on a tight budget. Lacking a strong architecture, a series of band-aid fixes often get tossed on top of a tenuous structure. As a business evolves, stability and expandability issues can undermine the success of the organization. Such environments need thorough evaluation, smart strategic planning, and broad-based experience to upgrade to an IT environment that will act as the reliable basis to meet current business needs and ease downstream growth.
- Work with Solution Finders, Not Resellers
Smaller companies need direction and insight to navigate through an ever more complex maze of IT alternatives offered for accelerating business growth and enhancing productivity. They do not need an IT engineer or service firm that attempts to sell them a product. Progent eliminates conflicts of interest by not reselling any products. Progent provides services and expertise only. This allows Progent to align technical services with the genuine needs of clients. Mixing network support and product selling can result in a situation where the proposed solution is built around a preselected vendor instead of being driven by the true requirements of a client.
How to Contact Progent
If your Chattanooga, Tennessee company needs to get in touch with Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.
Fast Online Network Assistance
For fast remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).