Expert Remote Technical Support for Chattanooga, Tennessee Networks from Certified Consultants
Small businesses have typically been overlooked by large IT support organizations. Many small businesses allow themselves to become dangerously dependent on individual engineers or small consulting organizations who don't have the size or comprehensive knowledge to react quickly or effectively to technical emergencies. Other small businesses turn to giant support providers staffed with personnel trained to offer by-the-numbers fixes for ordinary issues but who are missing the background and versatility to deal with the diversity of environments and lack of standardization that characterizes small company information networks.

Progent's proven approach to providing low-cost and effective network service to small businesses has made Progent one of the premier Microsoft-certified IT service firms in the United States. Progent has provided remote help to companies in every state in the United States (refer to Progent's customer testimonials).

For mid-size and large companies, Progent offers co-sourcing and project management support to add to the technical skills of your in-house IT service team. Co-sourcing can save money and help meet schedules for big IT initiatives such as software development, disaster recovery preparedness, security audits, merging datacenters, or technology migrations.

Progent can also offer the services of certified experts to assist your business to design and implement a sensible cloud strategy.

Key Technical Areas Serviced by Progent for Businesses in Chattanooga, Tennessee
Progent's nationwide team of industry certified consultants provides support for all facets of information technology found in businesses of all sizes. Technologies served by Progent in and around Chattanooga include:

Service Delivery Alternatives Available for Chattanooga, Tennessee Businesses
Progent has a selection of alternatives for providing small and midsize companies and local governments with cost-effective IT services for technical support, system architecture, and network management. Progent's model for delivering computer support services is built on the Call Center structure familiar to larger IT organizations. Progent's Helpdesk Service Model ensures fast response, thorough activity records, consistent follow-through, and tight expense control for a range of IT support delivery modes that include online troubleshooting, on-premises support, and top-level consulting.

  • Online Support
    Progentís Technical Response Center offers urgent and routine online service for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's seasoned service professionals can assist customers to troubleshoot and repair network problems without the cost or time loss of travel for onsite service calls. The experience of Progent's IT engineers allows them to resolve the majority of network issues rapidly. For the toughest problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-based registration procedure for first-time clients to accommodate emergency situations and Progent charges by the minute with no startup charges or minimums, so you pay only for the support you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Learn more details about Progent's remote computer support expertise.

  • On-site Support
    Progent provides on-site computer assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite support personnel can work in tandem with Progent's remote support engineers to give small and midsize companies the ideal combination: hands-on service professionals when you require them as well as the remote expertise of Progent's worldwide staff of network consultants, security specialists, and business software programmers. The response time for on-site support calls is typically less than 24 hours. There is no sign-up or retainer charge for registering as a Progent client for on-premises support. Find out more details about why to sign up for Progent's onsite network support.

  • Help Desk
    Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues. For details, see Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progentís Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk services transparently between your IT team and Progent's roster of certified technical support engineers and subject matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting. For details, refer to Progentís shared Help Desk services.

  • Consulting Expertise
    Progent provides small companies budget-friendly availability of world-class consultants who can provide help with vital technologies such as
  • Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network design, network protection consulting, fault tolerant it system consulting, server virtualization solutions, plus configuration, customization and support for small business applications including accounting, ERP, management reporting, CRM, and productivity packages. Progent can help with one-shot projects including site moves and major system upgrades, extended initiatives such as customizing an older MRP platform to a current Microsoft Dynamics or Dynamics 365 solution, database application programming and DBA services, and web development, continuing support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or emergency response such as disaster recovery and malware cleanup.

  • Network Infrastructure Consulting Expertise for Telecommuters
    Progent can assist small and medium-size companies to design, deploy and debug the network infrastructure required for at-home workers. Aspects of network infrastructure where Progent's consultants can deliver assistance include safe and efficient VPN connectivity, Virtual Desktop Infrastructure (VDI) platforms, router setup, Wi-Fi network design and implementation, and reliable Internet access. For information about Progent's infrastructure consulting expertise for remote workers, see infrastructure consulting expertise for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting for all of a small or midsize organization's servers in a setting that not only provides the top level of dependability and extensibility but that is also simple for clients to migrate to a different service firm or to bring internally when your business situation warrants it. Progent's Private Cloud hosting is structured around proven virtualization techniques that allow businesses with mixed environments to save dramatically on the costs of capital equipment, infrastructure maintenance, and IT management while getting world-class dependability and an unprecedented degree of vendor independence. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed solution, can handle the multi- platform and loosely standardized networks typical of small companies, and keeps ownership of the software in the client's hands so that moving to a different virtual system is fast, reliable, and affordable. This eliminates ending up a prisoner of a single hosting provider while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide advanced online support services to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that seamlessly combine local resources as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration consulting. Progent has more than 20 years of background providing advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's low-cost ProSight portfolio of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning tools to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the complete threat progression including protection, identification, containment, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup activities and allows fast recovery of critical files, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their connectivity hardware like switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating tedious management processes, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top information security vendors to provide centralized control and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further level of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so any potential problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your company's preparedness to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery environment that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Choice for Chattanooga, Tennessee Businesses
Progent's size, depth of information technology skill, and familiarity with enterprise network consulting enable small companies to avoid the problems related to excessive dependence on thinly staffed service firms or individual engineers.

Teaming with Progent allows your small business to:

  • Prevent Over Dependence on Freelance Consultants
    For network services, smaller companies sometimes depend excessively on freelance engineers. Although individual support providers carry lower expenses than larger support firms and can typically charge nominally smaller rates, freelancers are frequently stretched to far to respond quickly to urgent problems. If an independent engineer is busy with another client, sick, on vacation, or in training, the absence of backup personnel may require your business to go without help in case of a crisis. The more your small business grows, network downtime or problems with line-of-business applications get more expensive. The dollars you thought you were saving on a freelancer can disappear fast due to lower output. In addition, when independent consultants encounter new technologies, the lack of a big engineering team to rely on for assistance requires them to train with the meter running while your company ends up footing the bill for their ongoing education.

  • Have Access to Experts in Complex IT Solutions
    Many smaller support organizations or freelance engineers focused on small business IT support are capable of delivering routine fixes but lack the seasoning to deal cost-effectively with complex network configurations with mixed operating systems, numerous sites, Voice over IP implementations, mobile workers, integrated financial and operational applications, eCommerce, and custom business software. Progent's background with global companies and Progent's large staff of specialists can be valuable to your small business because enterprise environments are inherently complicated, support issues require thorough knowledge in numerous technical disciplines, and reaching an acceptable degree of robustness, availability, and security calls for enterprise-proven leading practices.

  • Create a Firm Foundation for Growth
    Small businesses typically begin with an IT system implemented on a shoestring budget. Lacking a solid basis, a sequence of band-aid repairs often get piled on top of a marginal structure. As a business evolves, stability and scalability problems can obstruct the productivity of the business. These networks require thorough assessment, smart strategic analysis, and broad-based experience to upgrade to an IT infrastructure that will act as the reliable basis to handle current business requirements and support downstream expansion.

  • Team with Solution Finders, Not Resellers
    Smaller companies need direction and insight to navigate through an ever more complicated maze of technology alternatives offered for accelerating growth and improving productivity. Businesses do not need a network consultant or support organization that attempts to sell them a product. Progent avoids conflicted motives by not reselling any products. Progent sells services only. This allows Progent to match consulting support services with the genuine needs of customers. Mixing IT consulting and product selling can result in a conflict where the recommended solution is built around a preselected vendor rather than being based on the true needs of a small business.

Get in Touch with Progent
If your Chattanooga, Tennessee business wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Assistance
For immediate online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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