Professional Online Service for Chattanooga, Tennessee Networks from World-class Engineers
Small companies have traditionally been overlooked by large network service firms. Some small companies permit themselves to become excessively dependent on individual engineers or small consulting organizations who don't have the bandwidth or comprehensive knowledge to respond promptly or efficiently to network emergencies. Still other small businesses turn to giant support firms that employ technicians able to provide standardized solutions to common problems but who are missing the experience and versatility to deal with the diversity of environments and absence of standardization that characterizes small company IT networks.

Progent's proven approach to providing low-cost and successful network support to small businesses has made Progent among the top Microsoft-certified IT service organizations in the country. Progent has provided remote help to businesses in every state in the U.S. (See Progent's customer testimonials).

For mid-size and large businesses, Progent can provide co-sourcing and project management services to reinforce the subject matter expertise of your in-house network support staff. Co-sourcing can save money and minimize technical risks for big projects such as application design and development, business continuity preparedness, security audits, office consolidations, or technology migrations.

Progent can in addition provide access to certified experts to help your business to design and execute a sensible cloud computing strategy.

Core Technologies Serviced by Progent for Chattanooga, Tennessee Businesses
As a Microsoft-certified Partner consulting firm with a large group of Cisco Premier CCIE networking consultants and Apple certified engineers, Progent provides emergency assistance and affordable online consulting to Chattanooga, TN small businesses for a broad range of information technologies including:

Support Delivery Options Available for Chattanooga, Tennessee Businesses
Progent offers a selection of options for providing small and midsize businesses and local governments with affordable IT services for troubleshooting, consulting, and IT management outsourcing. Progent's model for providing network support services is based on the Help Desk Call Center operational structure familiar to larger IT support groups. Progent's Helpdesk Support Model promotes rapid support, thorough service documentation, consistent follow-through, and strict expense control for an array of network support delivery options that include remote troubleshooting, on-premises help, and top-level consulting.

  • Online Support
    Progent's Technical Response Center offers urgent and scheduled online service for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's seasoned support experts can help customers to analyze and fix hardware and software problems without the cost or time loss of on-premises service visits. The experience of Progent's IT engineers makes it possible to resolve most IT issues rapidly. For complex issues, Progent's depth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-based registration process for first-time customers to address urgent network problems and Progent charges per minute with no startup fees or minimums, so you pay only for the help you receive. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Find out more details about Progent's remote network troubleshooting services.

  • Onsite Service
    Progent offers onsite technical assistance for signed-up customers in larger cities in the U.S. Progent's onsite support personnel can work in tandem with Progent's remote service engineers to deliver small companies the optimal solution: in-person support technicians when you require them as well as the remote expertise of Progent's worldwide team of IT engineers, security specialists, and business software programmers. The response time for on-site service visits is usually less than 24 hours. There is no sign-up or retainer fee for becoming a Progent client for on-premises service. Learn more about how to register for Progent's onsite computer service.

  • Phone Support
    Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues. for more information, refer to Online Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progent's Help Desk sharing services make it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT team and Progent's pool of veteran technical support engineers and subject matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution based on the top PSA tool for handling service requests, ticket lifecycle, ownership, status tracking, and metrics. To learn more, visit Progent's Help Desk Co-management services.

  • Consulting Expertise
    Progent provides small businesses affordable access to world-class consultants who can deliver assistance with critical products and technologies including Windows Server 2022 planning and migration services, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero PEN test products, network protection engineering, high availability it system design, server virtualization solutions, plus configuration, customization and training for business software including financials, ERP and MRP, business analytics, sales automation, and office productivity software. Progent can help with one-time projects such as office moves and major software upgrades, longer term initiatives like customizing an older MRP system to a current MS Dynamics or Dynamics 365 package, relational database application programming and administration services, and web development, on-going services including System Center 2012 Operations Manager support and SCOM 2016 consulting services for network health monitoring and system management, or urgent services such as data restoration and virus removal.

  • Network Infrastructure Expertise for Teleworkers
    Progent can help small and medium-size businesses to plan, deploy and debug the infrastructure needed to support work-from-home employees. Aspects of network infrastructure where Progent's experts offer assistance include safe and efficient VPN connections, Virtual Desktop Infrastructure platforms, router setup, Wi-Fi network design and implementation, and reliable Internet connectivity. For information about Progent's network infrastructure consulting expertise for remote workers, see network infrastructure expertise for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting for all of a small or midsize organization's servers in a setting that not only provides the top level of fault-tolerance and expandability but that is in addition easy for clients to transfer to another service firm or to move internally if your circumstance calls for it. Progent's Private Cloud hosting is built around mature virtual server techniques that permit small businesses with multi-vendor environments to save dramatically on the costs of hardware, system maintenance, and IT management while getting enterprise-class reliability and an unparalleled level of vendor independence. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered package, can handle the mixed- platform and non- standardized environments typical of small companies, and retains control of the software licenses in the client's possession so that moving to a new virtualized system is fast, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting service while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent can provide advanced online support to help organizations of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that combine local IT assets along with cloud services. To help you to integrate cloud services with networks, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and integration consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight family of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's next generation behavior-based analysis tools to defend endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to address the entire threat lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with legal and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical files, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, whenever needed, can help you to recover your critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, optimize and debug their connectivity hardware such as routers, firewalls, and access points plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding appliances that require important updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the technology of leading information security vendors to deliver centralized control and world-class security for your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further level of analysis for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so all potential issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your core network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent information assurance expert. The interview is designed to help assess your company's preparedness to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup/recovery system that meets your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Choice for Chattanooga, Tennessee Businesses
Progent's staff size, breadth of technical expertise, and familiarity with enterprise IT support enable small businesses to avoid the problems related to over reliance on small service firms or independent consultants.

Working with Progent's Experts allows your small business to:

  • Prevent Over Dependence on Individual Consultants
    For IT support, smaller companies sometimes rely heavily on freelance consultants. Although individual service providers have lower expenses than larger IT service organizations and can typically bill apparently lower rates, individuals are sometimes too overworked to respond rapidly to critical situations. If a freelance engineer is occupied with another client, sick, on travelling, or in class, the absence of replacement personnel may require your company to go without assistance during an emergency. As your small business expands, network downtime or problems with critical applications get more expensive. The dollars you thought you were conserving on an independent consultant can disappear fast because of lost productivity. In addition, when freelance consultants confront new problems, the lack of a large engineering team to count on for advice requires them to train on the job while your organization ends up with the costs for their continuing training.

  • Have Access to Certified Professionals in Advanced Network Solutions
    The majority of small support firms or freelance engineers focused on small company IT support may excel at delivering routine solutions but lack the seasoning to deal efficiently with complicated network environments that have a variety of operating systems, numerous locations, Voice over IP systems, mobile workers, integrated financial and operational applications, data-driven web sites, and specialized line-of-business software. Progent's experience with global companies and Progent's large team of specialists can benefit your small business because enterprise environments are inherently complex, integration problems require in-depth understanding of in many technical areas, and achieving an acceptable degree of stability, reliability, and security requires industry-tested best practices.

  • Build a Solid Basis for Growth
    Small companies typically start with a network implemented on a tight budget. Lacking a solid basis, a sequence of improvised fixes often get thrown onto of a marginal foundation. As a business grows, stability and expandability problems can obstruct the productivity of the business. These environments require proper evaluation, smart business analysis, and broad-based expertise to upgrade to an IT environment that will provide the solid foundation to meet current business needs and support downstream expansion.

  • Work with Solution Providers, Not Resellers
    Small businesses need guidance and education to work through an ever more complicated array of technology options offered for enabling business growth and improving productivity. Businesses do not need a network engineer or support organization that tries to promote a product. Progent eliminates conflicted motives by not reselling any products. Progent provides services only. This allows Progent to match consulting support with the genuine needs of clients. Combining IT consulting and product reselling can lead to a situation where the recommended solution is based on a predetermined vendor rather than being based on the actual needs of a customer.

How to Contact Progent
In case your Chattanooga, Tennessee business wants to contact Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Immediate Online Network Help
For fast remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's Microsoft certified experts offer a variety of consulting services for Microsoft Dynamics GP. Microsoft Dynamics GP is a Microsoft financial platform and corporate management tool based, like all Microsoft accounting tools, on the expandable and popular platform of Windows technology. Dynamics GP 2010, the latest version of Microsoft financial software in the Microsoft Dynamics GP/Great Plains family, offers an affordable solution for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and HR. Microsoft Dynamics GP is simple to install and configure, and with its segmented design you can purchase only the capability you currently need, with the ability to add users and increase capabilities when necessary. Progent's Dynamics GP Software consulting experts can show you how to deploy, configure and manage Microsoft Dynamics GP 2010 and also older editions of Microsoft Dynamics GP/Great Plains.

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    Progent's Cisco Meraki Wi-Fi AP consultants provide remote and onsite support services to help businesses of all sizes to plan, install, manage, upgrade or repair Wi-Fi systems that include Cisco Meraki wireless access points. Progent can help your business to configure and support Meraki-based Wi-Fi infrastructure for environments that can range from a telecommuter's home or a branch office all the way to a campus or a multi-site enterprise. Progent can also help you to integrate additional Cisco technology including switches, routers and ASA firewalls to create a seamless network infrastructure that provides the same connectivity, performance, security, ease of management and uptime for wired and Wi-Fi clients regardless of their location or computing device.

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    Progent's Microsoft-certified relational database consultants offer businesses of any size remote support for leading RDBMS products including Microsoft SQL Server, Oracle, MySQL, and Microsoft Access. Consulting support offered by Progent include software installation and configuration, database design and programming, management support, replication solutions, storage management, performance tuning, migration, information security, backup and recovery options, problem solving, and webinar training.

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    Microsoft has made a strong effort to enable seamless hybrid ecosystems that integrate Microsoft 365 Exchange Online and on-premises Exchange systems. This allows you to have some mailboxes located at your on-premises datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified Exchange consulting team can help you with any phase of planning, integrating and debugging your hybrid Microsoft 365 Exchange Online solution. Progent's Exchange specialists can provide occasional expertise to help you through stubborn technical issues and also can provide comprehensive project management outsourcing or co-sourcing to ensure your hybrid Microsoft 365 Exchange solution is carried out on time and within budget.

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    VMware's market leading Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable workflow for recovering services rapidly following a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and patches and can produce audit reports to confirm complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist you to design, configure, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.

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    Progent can assist your business to support System Center 2007 Configuration Manager to streamline administration, enhance security, and boost worker output by making sure that operating systems and applications stay up to date, tracking licensing, and reporting resource usage patterns so you can make informed buying choices. When you are ready to upgrade your SCCM 2007 change management ecosystem, Progent can help you to plan and implement an efficient migration to System Center 2012 Configuration Manager.

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    Progent can help businesses of all sizes to follow leading practices to set up System Center 2012 Virtual Machine Manager hosts, networking, storage systems, and libraries; design, implement, and manage private clouds, VMs, and services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class monitoring and reporting. Progent can help your business to upgrade from an earlier version of System Center Virtual Machine Manager or from another management system, and Progent can help you to optimize and troubleshoot your current SCVMM environment to make sure you realize the highest possible business value.

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    Progent can assist your business in all facets of your upgrade to Microsoft Exchange 2016 including designing high availability system topology for an on-premises, Microsoft cloud connected or hybrid environment; server and CAL licensing compliance for Exchange and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V strategy; determining storage requirements for your VMs, databases and logs; configuring hardware load balancing (HLB) for high-availability client access services; designing, building and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing your firewall; resolving SSL issues; performing client remediation with Office desktop or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Progent's background delivering Microsoft .NET services and SQL Server consulting, and Progent's programming experience with VBasic, XML, and additional developer platforms enable Progent to create specialized line-of-business applications and eCommerce environments that operate transparently with Microsoft Dynamics GP Software. Progent's Dynamics GP/Great Plains reporting services can help you design reports that let you analyze your business more effectively, turning uncooked information into valuable understanding of your business.

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    Progent provides a selection of network support bundles for small companies. These information technology outsourcing and network monitoring services are built around the proactive problem handling capabilities of Operations Manager, a state-of-the-art network and system support product that monitors the reliability, throughput, and safety of your network and isolates potential troubles before they can bring down your network. With Progent's affordably priced IT service packages, small organizations can select a simple co-sourcing service program built around System Center Operations Manager 2007 with network monitoring, reporting, Help Desk and online troubleshooting or a comprehensive 24x7 outsourcing solution.

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    Altaro VM Backup software from Hornetsecurity offers small and mid-size organizations a reliable and budget-friendly platform for backing up and recovering Hyper-V and VMware-based virtual machines. Altaro VM Backup can be deployed in local, remote, multi-site, and cloud-hosted architectures and also supports cost-effective backup to Microsoft Azure Block Blob storage. Altaro VM Backup protects against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a wide range of online or on-premises consulting services to assist you to design, install, manage and debug a comprehensive backup/restore solution based on Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent delivers a managed backup/recovery service based on Altaro VM Backup.

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    Progent offers live remote training for an array of client applications and environments such as Office and Microsoft 365 Excel, Word, Publisher and Outlook plus Acrobat, Photoshop, Crystal Reports, and Windows 10. Online training provides the benefits of traditional in-person instruction, such as immediate interaction between clients and trainers, but eliminates the costs of transportation and the hassle of attempting to synchronize the schedules of multiple trainees. Available to single students or groups of all sizes, Progent's live online instruction permits the teacher to conduct the class from a remote facility and the clients can be spread throughout an office or across the country. Live online education utilizes powerful teaching aids such as virtual white boards, real-time questions, and collaborative applications. Sessions can be short and targeted to specialized topics or extended in time and broader in scope.

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    Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP solution that embodies over 25 years of experience assisting manufacturing and service organizations to simplify complicated supply chains and improve the efficiency of key business processes to get products to market quickly and meet customer commitments dependably. Progent can provide the skills of an ERP specialist with over two decades of experience working with the Infor CloudSuite Industrial/SyteLine product family. Progent offers online or onsite services that can range from occasional guidance to end-to-end solution design and project management outsourcing or co-sourcing. Sample consulting services available from Progent for Infor CloudSuite Industrial include implementation, migration, business analysis, customization, Configure/Price/ Quote, web site integration, troubleshooting, data conversion, Microsoft 365 integration, disaster recovery planning, and DBA services.

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    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you prove compliance with legal and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware.

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    Progent's Linux consulting services offer small and mid-size companies and developers assistance with administering and maintaining Linux systems that run with Microsoft-powered networks. Progent offers your business contact with Linux consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP credentials. This wide array of experience provides you with a convenient one-stop source to show you how to create and manage a secure and robust cross-platform network and communications environment that supports Linux and Microsoft interoperability by integrating Microsoft Windows with major Linux variations including RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake, Debian-GNU, and Slackware Linux.

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    Progent's team of Microsoft and Cisco Certified consultants average longer than a decade of real-world industry experience, at the front lines of IT support, executing a wide range of technical tasks for a large array of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent instills in its support team. This means that you get not just world-class technical skills, but also a support engineer with field-tested methods for applying computer knowledge to solve real-world IT problems quickly.

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    Progent can assist your business in any and all facets of your upgrade to Microsoft Exchange 2016 including planning high availability infrastructure for an on-premises, cloud-based or hybrid environment; CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization strategy; determining storage capacity required for your virtual machines (VMs), databases and logs; setting up hardware load balancing for high-availability client access services; planning, building and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing your firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).

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    Progent's Office and Microsoft 365 consultants can assist businesses to integrate Microsoft Office desktop and Microsoft 365 apps such as Excel, Office Word, PowerPoint, Microsoft Outlook, Access, Visio and Publisher into a seamless productivity solution that offers quick ROI and promotes improved business outcomes. Progent can help your company to interface Microsoft Office or Microsoft 365 apps with each other and with additional key Microsoft technologies including SharePoint Server, Exchange Server and SQL Server running on-premises or hosted in the cloud. Progent can also help you to resolve compatibility problems between different releases of Microsoft Office and offers live online instruction to individuals or groups.

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    Progent applies no minimum fee and asks no monthly commitment for support services provided during normal working hours. Progent's one-minute granularity avoids large invoices for fast repairs so you won't be forced to allow simple problems to stay unaddressed. .

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    Progent's Microsoft-certified consultants can deliver affordable online and onsite support to implement your upgrade to Exchange 2010, produce extensive documentation of your upgraded messaging system, train your network support team and end users to get them up to speed rapidly on Exchange 2010, and offer continuing administrative services and engineering help. Progent can also assist you to upgrade from Microsoft Exchange Server 2010 to Exchange 2013 or Exchange Server 2016.

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    For Windows desktop and application virtualization, Progent can provide the support of a Citrix XenDesktop consultant who can assist your company to plan a XenDesktop environment that maximizes the business value of your information network; integrate XenDesktop software with your servers, user devices, and peripherals; upgrade your older desktop virtualization software to the latest versions of XenDesktop; and provide advanced online technical support. Progent can also train your IT staff to follow industry leading practices to manage XenDesktop efficiently.

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