Expert Online Technical Support for Chattanooga, Tennessee Small Business Computers from Microsoft Certified Engineers
Small companies have traditionally been overlooked by major network service firms. Some small companies permit themselves to grow overly dependent on individual consultants or small consulting firms who don't have the bandwidth or comprehensive knowledge to react quickly or efficiently to technical emergencies. Other small businesses resort to mass-market service providers that employ technicians trained to offer standardized solutions to common problems but who are missing the experience and versatility to handle the diversity of environments and lack of standardization typical of small company information networks.

Progent's proven methodology for delivering low-cost and successful technical service to small companies has made Progent among the premier Microsoft-certified network service firms in the country. Progent has delivered remote help to companies in every state in the country (refer to Progent's customer testimonials).

For medium-size and enterprise businesses, Progent can provide co-sourcing services to supplement the technical skills of your in-house network service group. This can cut costs and help meet schedules for big IT initiatives such as software design and development, disaster recovery planning, security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer the services of accredited consultants to assist your company to plan and execute a sensible cloud computing strategy.

Popular Areas of Expertise Supported by Progent for Companies in Chattanooga, Tennessee
Progent's national team of industry certified support professionals offers support for virtually all aspects of network technology used by companies of all sizes. Technologies supported by Progent in Chattanooga include:

Service Delivery Alternatives Available for Chattanooga, Tennessee Companies
Progent offers a variety of alternatives for providing small businesses and local governments with cost-effective computer services for technical support, consulting, and IT administration. Progent's model for providing IT support services is built on the Call Center structure common to larger IT support groups. Progent's Help Desk Call Center Service Model promotes rapid support, thorough activity documentation, dependable follow-up, and strict cost control across an array of network support delivery modes that include online troubleshooting, on-premises help, and top-level consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) offers urgent and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned support experts can help clients to analyze and fix hardware and software problems without the cost or time loss of on-premises support visits. The experience of Progent's IT consultants makes it possible to handle the majority of network problems rapidly. For the toughest issues, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-based registration procedure for new clients to address urgent situations and Progent charges per minute with zero sign-up fees or time minimums, so you are invoiced only for the help you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Find out more details about Progent's online network troubleshooting expertise.

  • On-site Support
    Progent offers on-site technical support for registered clients in major metropolitan areas in the United States. Progent's onsite support personnel can operate in conjunction with Progent's remote support experts to give small and midsize businesses the optimal solution: hands-on support technicians when you require them plus the on-line expertise of Progent's seasoned staff of network consultants, security professionals, and business software developers. The wait time for in-person support visits is usually under 24 hours. There is no start-up or retainer fee for registering as a Progent client for on-premises service. Find out more details about how to sign up for Progent's in-person network support services.

  • Phone Support
    Progent's Standard Help Desk Services provide smaller businesses a complete solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle complex issues. for more information, see Online Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent's Help Desk sharing services make it possible for your business to share the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting. For more information, see Progent's Help Desk Co-management services.

  • IT Consulting Expertise
    Progent offers small companies affordable availability of world-class consultants who can deliver assistance with vital technologies such as Microsoft Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero pentest products, company-wide network protection engineering, high availability it system consulting, virtualization strategies, plus integration, programming and support for small business applications such as financials, operations, business analytics, CRM, and office productivity software. Progent can provide assistance with one-time projects including office moves and massive software migrations, extended projects such as upgrading a legacy MRP platform to a modern Microsoft Dynamics 365 solution, relational database software programming and DBA services, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network monitoring and system administration, or emergency services such as data restoration and malware cleanup.

  • Infrastructure Consulting Expertise for Telecommuters
    Progent can help small and medium-size businesses to design, deploy and troubleshoot the network infrastructure needed to support work-from-home employees. Aspects of network infrastructure for which Progent's experts offer assistance include safe and efficient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) software, router integration, Wi-Fi LAN planning and implementation, and reliable Internet connections. For information about Progent's network infrastructure consulting expertise for telecommuters, visit infrastructure support services for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small company's servers in an environment that not only delivers the top degree of dependability and extensibility but that is in addition easy for clients to transfer to another service firm or to move in-house when your circumstance calls for it. Progent's Private Cloud hosting service is founded on mature virtual server techniques that permit companies with multi-vendor networks to save dramatically on the costs of hardware, system maintenance, and network administration while getting world-class dependability and an unparalleled level of vendor independence. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally administered package, can support the multi- platform and non- standardized environments typical of smaller businesses, and keeps ownership of the software in the customer's possession so that moving to a new virtual host is fast, safe, and affordable. This eliminates becoming a prisoner of a single hosting service while still offering all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers advanced remote consulting to help companies of any size integrate their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help your IT team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that seamlessly combine on-premises IT assets along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and integration services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's affordable ProSight series of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's next generation behavior machine learning tools to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to address the entire threat lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your company's unique needs and that helps you prove compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also help you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital files, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight DPS to to comply with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, track, optimize and troubleshoot their networking appliances such as routers, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that require critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security companies to deliver centralized management and world-class protection for all your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT personnel and your Progent consultant so that any looming problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security standards, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The interview is intended to help assess your organization's preparedness either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup environment that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Right Choice for Chattanooga, Tennessee Businesses
Progent's size, depth of information technology skill, and familiarity with enterprise network support enable small and midsize companies to avoid the pitfalls related to over reliance on small service organizations or freelance consultants.

Teaming with Progent's Experts allows your business to:

  • Prevent Over Dependence on Individual Support Consultants
    For IT support, smaller businesses sometimes rely excessively on individual consultants. Though freelance service engineers carry lower expenses than more substantial support organizations and can afford to charge apparently lower rates, they are frequently stretched to far to respond rapidly to urgent situations. If an independent engineer is busy with another customer, ill, on travelling, or in training, the absence of backup personnel may force your company to go without assistance in case of a crisis. The more your small business expands, system unavailability or problems with line-of-business programs get more costly. The money you believed you were saving on an independent consultant can evaporate quickly due to lost output. Also, when freelance consultants confront new problems, the unavailability of a large engineering group to fall back on for help requires them to train on the job while your company ends up with the costs for their ongoing training.

  • Have Access to Certified Professionals in Complex IT Issues
    Many small support firms or freelance consultants specializing in small business IT consulting are capable of delivering routine solutions but don't have the experience to deal cost-effectively with complicated IT configurations with mixed platforms, many sites, Voice over IP systems, mobile workers, integrated financial and operational software, eCommerce, and custom line-of-business software. Progent's experience with global companies and Progent's extensive group of experts can benefit your business because big-company environments are inherently complex, integration issues demand in-depth knowledge in numerous technical areas, and reaching a high degree of robustness, availability, and security calls for enterprise-proven processes.

  • Create a Firm Foundation for Growth
    Small companies often start with an IT system cobbled together on a shoestring budget. Without a strong basis, a series of improvised fixes commonly get thrown onto of a weak foundation. As a business evolves, stability and expandability issues can hinder the success of the business. These environments need thorough evaluation, smart strategic analysis, and in-depth expertise to upgrade to an IT environment that will provide the solid foundation to meet critical business needs and ease downstream expansion.

  • Partner with Solution Consultants, Not Product Resellers
    Small companies need direction and education to work through an ever more complicated array of technology alternatives offered for accelerating business growth and improving productivity. Businesses do not need an IT consultant or service organization that tries to sell them a product. Progent eliminates conflicted motives by not reselling any products. Progent sells consulting and services exclusively. This allows Progent to align consulting services with the genuine interests of customers. Mixing network support and product reselling can result in a situation where the recommended solution is based on a predetermined technology rather than being based on the true requirements of a customer.

How to Contact Progent
In case your Chattanooga, Tennessee business wants to get in touch with Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Help
For fast online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Hyper-V 2016 utilizes core technologies initially developed for and proven on Azure, among the world's biggest public clouds. This pedigree significantly improves the suitability of the Windows Server platform to run private cloud as well as hybrid cloud/on-premises deployment models by enhancing security, uptime, expandability, manageability, dependability and recoverability. Progent's Microsoft-certified consulting team can help you to evaluate the advantages of Hyper-V 2016 for your business, set up pilot systems to confirm the ability of Hyper-V 2016 to run your critical workloads, plan a cost-effective network architecture for a cloud-centric or hybrid deployment, create and execute a smooth migration strategy, educate your IT management and technical support personnel, and deliver as-needed consulting and troubleshooting support to ensure that your Hyper-V 2016 solution gives you the highest possible business benefit.

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    Progent's UNIX family consulting services provide small companies and developers help with administering and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent offers your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad array of experience provides you with a convenient one-stop source to show you how to create and manage a protected and reliable cross-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX including Apple macOS and OS X, Solaris, AIX, HP-UX, BSD, SCO and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms such as RedHat Linux, SuSE, Debian GNU/Linux and Slackware.

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    Progent provides national online technical support and troubleshooting services for businesses that operate Apple macOS and OS X environments or whose information systems include a mix of Mac and Microsoft products. Progent's engineers offer Mac users a variety of IT services such as desktop support, migration to the current version of macOS from earlier editions of Apple macOS or OS X, plus expertise with Mac application software. Progent can also assist you with Apple iPhone and Apple iPad integration and management, or moving to iCloud. Remote IT help provides optimum return for your IT budget by extending user efficiency and limiting the time charged for computer analysis and repair. Advanced online support utilities and skilled service specialists and consultants allow Progent to solve most network problems without squandering time and expense by traveling to your site. In most of situations your network issues can be dealt with by telephone or through a combination of phone support and remote network analysis. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISM premier security specialists to help you with the most challenging network issues.

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    Progent's Microsoft-certified consultants can provide online or onsite expertise to help companies of any size to design, deploy, manage, and troubleshoot a backup-and-restore system based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can help you to migrate from earlier versions of Data Protection Manager or from another backup/recovery platform, and Progent can integrate your SCDPM 2012 implementation for onsite, cloud-based, or hybrid environments. Progent can provide occasional support for resolving particularly stubborn issues, or comprehensive project management support. Progent can also assist your business to incorporate SCDPM 2012 into a comprehensive disaster recovery strategy.

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    Progent's Microsoft-certified SharePoint 2019 and SharePoint Online consultants offer economical remote and onsite expertise, software development, and debugging services for organizations of any size who intend to upgrade to SharePoint 2019 or SharePoint Online from earlier releases of SharePoint. Progent can assist you design and execute an efficient upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that combines local and cloud infrastructure into a cohesive intranet system.

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    Lync 2010 supports IM, Real Presence, voice/video conferencing, desktop sharing, as well as IP-based and traditional public switched telephone network (PSTN) telephony. Microsoft Lync Server 2010 can enhance the capability of Exchange, SharePoint Server and Office desktop or Microsoft 365 and streamlines administration through integration with Windows AD. Lync 2010 can also reduce expenses by eliminating Voice-over-IP hardware and subscription services, PBX gear, or legacy video conferencing solutions. Progent's certified IM and Presence consultants can provide remote and onsite support services to assist your company to manage and repair your current Lync Server 2010 deployment or evaluate the advantages of upgrading from Lync Server 2010 to Skype for Business, which is Microsoft's renamed and revamped version of the product. Progent can also assist you to design and carry out a smooth Skype for Business migration.

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    Progent's certified engineers provide technical support and IT consulting services for Microsoft Exchange 2003 Server, Microsoft Windows 2003 Server, and for the entire family of Microsoft Servers. Progent's migration, integration, administration, and troubleshooting expertise for Microsoft Exchange Server include planning, installation, documentation, onsite and off-site technical support, Help Desk outsourcing, certified security consulting, and comprehensive IT outsourcing.

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