Quick, Low-cost Remote Network Help for Chattanooga, Tennessee Small Businesses
For more than twenty years, Progent has focused on delivering world-class computer support to clients with small-business IT budgets. Progent has developed a powerful support system that includes a streamlined, tightly connected virtual office network, custom online repair tools, a substantial team of engineers accredited in a wide range of IT practice areas, a Call Center service structure that promotes responsiveness and guarantees follow-through, a worldwide group of remote support experts, in-person service dispatching for the majority of most zip codes in the U.S., and a company ethos focused on resolving network problems in the least time and at the least cost to customers.

For mid-size and large companies, Progent can provide co-sourcing and project management support to reinforce the technical skills of your in-house IT support group. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives such as application programming, business continuity planning and testing, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can also offer access to accredited consultants to assist your business to plan and execute your cloud computing strategy.

Primary Areas of Expertise Supported by Progent's Consultants for Companies in Chattanooga, Tennessee
Progent's nationwide team of world-class support professionals provides help for all aspects of information systems deployed by organizations of all sizes. Areas supported by Progent in Chattanooga include:

Support Delivery Options Available for Chattanooga, Tennessee Businesses
Progent offers a variety of alternatives for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting, and network administration. Progent's paradigm for delivering computer support is built on the Help Desk Call Center structure common to big IT organizations. Progent's Help Desk Service Model promotes rapid support, thorough activity documentation, dependable follow-through, and strict cost control across a range of IT service delivery alternatives that include remote troubleshooting, in-person support, top-level consulting, plus server hosting.

  • Online Support
    Progent’s Technical Response Center provides urgent and routine remote assistance for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's seasoned support experts can help customers to analyze and repair hardware and software problems without the expense or time loss of in-person service calls. The background of Progent's IT consultants makes it possible to handle the majority of IT issues quickly. For the toughest issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-based registration procedure for first-time customers to address emergency network problems and Progent charges per minute with zero sign-up fees or time minimums, so you pay only for the support you get. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and GIAC-certified security professionals. Learn more information about Progent's remote computer support services.

  • Onsite Support
    Progent provides onsite technical support for registered customers in major metropolitan areas in the United States. Progent's on-site service technicians can work in conjunction with Progent's online service engineers to give small and midsize companies the ideal combination: onsite support professionals when you need them plus the on-line help of Progent's seasoned staff of network consultants, security specialists, and business software developers. The response time for on-site service visits is typically under one business day. Progent requires no sign-up or retainer charge for registering as a Progent customer for on-premises support. Find out more details concerning how to register for Progent's onsite network service.

  • Phone Support
    Progent's Contact Center Services are designed for small and midsize businesses and local governments who need fast and reliable access to a professional Help Desk Call Center with efficient phone assistance, online repair tools, and sufficient technical depth for full problem escalation. Because small and midsize companies usually have limited IT budgets and can spare scant executive bandwidth for dealing with IT support tasks, Progent's Help Desk Outsourcing Services could be the most cost-effective way to ensure that small business computer networks are always productive. Learn more details concerning Progent's Contact Center outsourcing services.

  • IT Consulting Services
    Progent provides small businesses affordable availability of world-class consultants who can provide assistance with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network infrastructure, network protection consulting, non-stop network engineering, server virtualization strategies, plus configuration, programming and training for small business software such as accounting, operations, management reporting, CRM, and productivity software. Progent can provide assistance with one-time projects including site moves and major system upgrades, extended initiatives like business information application programming and support, database application development and DBA services, and web design, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network management, or urgent response like data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for vital applications such as Exchange Server and SQL Server in order to provide small businesses with greater levels of availability, security, and performance than is possible using the class of on-site data center that is achievable for most small organizations. Since Progent uses the same data centers that host the equipment of many of the planet's largest IT organizations, Progent can save you the investment in creating and managing the infrastructure needed for enterprise-class cooling, electrical failover, and redundant Internet connectivity. For managed application servers, Progent can also see to it that upgrades and service packs remain updated, security and performance is continually monitored, and systems are regularly backed up and ready for full and prompt recovery. Find out additional information about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting for the entirety of a small or midsize company's servers in an environment that not only delivers the highest degree of availability and extensibility but that is also easy for customers to transfer to another service provider or to bring in-house whenever your business situation calls for it. Progent's Private Cloud hosting is based on tested virtual server technologies that permit companies with mixed networks to benefit dramatically on the expense of capital equipment, system support, and IT management while achieving enterprise-class reliability and an unprecedented degree of vendor options. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally administered solution, can support the mixed- OS and non- standardized networks typical of smaller businesses, and keeps control of the software licenses in the customer's hands so that migrating to a new virtualized host is quick, reliable, and affordable. This avoids becoming a prisoner of a single hosting provider while still offering all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent offers advanced online consulting services to help organizations of all sizes connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that combine physical IT assets along with public clouds. To help you to integrate public clouds with networks, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's low-cost ProSight series of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to guard endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the complete threat lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of critical data, apps and VMs that have become lost or damaged due to hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, enhance and troubleshoot their networking appliances like switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding devices that need important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top information security companies to provide web-based management and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so all looming issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you’re planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an objective evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security standards, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The interview is designed to help evaluate your organization's ability either to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient AV and backup/recovery environment that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Alternative for Chattanooga, Tennessee Small Businesses
Progent's size, breadth and depth of technical skill, and familiarity with enterprise network consulting enable small companies to sidestep the problems associated with over reliance on small support organizations or freelance engineers.

Teaming with Progent enables your small business to:

  • Avoid Excessive Reliance on Freelance Support Consultants
    For IT support, smaller businesses often rely heavily on individual engineers. Though individual service providers carry lower expenses than larger IT service organizations and can afford to bill apparently lower rates, they are frequently unable to react quickly to urgent problems. If a freelance engineer is occupied with different customer, ill, on travelling, or in class, the absence of replacement staff may require your business to wait for help in case of an emergency. As your company expands, network unavailability or difficulties with line-of-business applications get more costly. The dollars you thought you were saving on an independent consultant can be eaten up quickly due to lower productivity. Also, when freelance engineers confront unfamiliar problems, the lack of a large engineering team to depend on for help requires them to learn on the job while your organization ends up footing the costs for their continuing training.

  • Gain Access to Expertise in Advanced IT Issues
    The majority of smaller service organizations or freelance engineers who concentrate on small business IT support may excel at delivering connect-the-dots fixes but don't have the background to work efficiently with complicated IT infrastructures with mixed operating systems, many sites, VoIP implementations, remote clients, integrated accounting and operational applications, data-driven web sites, and specialized line-of-business software. Progent's experience with worldwide enterprises and Progent's large group of specialists can be valuable to your company because enterprise networks are inherently complicated, support issues require thorough understanding of in numerous technical areas, and achieving a high degree of robustness, availability, and protection calls for industry-proven best practices.

  • Create a Solid Foundation for Seamless Growth
    Small businesses typically begin with an IT system implemented on a shoestring budget. Without a carefully designed basis, a series of improvised fixes commonly get thrown on top of a marginal foundation. As a business evolves, stability and scalability problems can hinder the productivity of the business. These networks need proper evaluation, smart strategic analysis, and broad-based expertise to upgrade to a network infrastructure that can act as the reliable basis to handle critical business requirements and support downstream growth.

  • Team with Solution Providers, Not Resellers
    Small companies need direction and insight to navigate through an ever more complex maze of technology options available for accelerating business growth and improving productivity. They do not need a network consultant or service organization that attempts to promote a product. Progent eliminates conflicts of interest by not reselling hardware and software. Progent offers services and expertise only. This permits Progent to align technical support with the genuine interests of customers. Mixing network consulting and product selling can lead to a conflict where the proposed solution is based on a predetermined technology instead of being driven by the true needs of a customer.

Contact Progent
If your Chattanooga, Tennessee business wants to contact Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Help
For fast remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).















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