Immediate, Low-cost Remote Computer Support for Chattanooga, Tennessee Small Businesses
For more than two decades, Progent has specialized in providing enterprise-quality network support to clients with small-company IT budgets. Progent has built a powerful support solution that features a cost-effective, seamless virtual office network, custom remote troubleshooting technology, a large team of consultants accredited in a broad array of technical practice areas, a Help Desk service model that promotes responsiveness and guarantees follow-up, a global group of remote support experts, on-site support dispatching for the majority of most zip codes in the United States, and a company culture committed to resolving network problems in the shortest time and at the lowest cost to customers.

For larger companies, Progent offers co-sourcing and project management support to reinforce the technical skills of your in-house IT support staff. Co-sourcing can save money and help meet schedules for big IT initiatives such as software development, disaster recover/business continuity planning and testing, network security audits, office consolidations, or software migrations and upgrades.

Progent can in addition provide access to accredited experts to help your company to design and implement your cloud strategy.

Primary Products and Technologies Serviced by Progent for Business Networks in Chattanooga, Tennessee
Progent's team of certified support professionals provides help for all aspects of information systems deployed by businesses of any size. Practice areas served by Progent in Chattanooga include:

Support Delivery Alternatives for Chattanooga, Tennessee Companies
Progent offers a selection of options for providing small and midsize companies with affordable computer services for troubleshooting, system architecture, and IT management. Progent's model for delivering network support services is based on the Help Desk Call Center operational structure familiar to larger IT organizations. Progent's Contact Center Support Mechanism ensures rapid support, comprehensive service records, reliable follow-up, and strict cost monitoring for an array of network service delivery options that include online repairs, on-premises help, and high-end consulting.

  • Remote Service
    Progentís Technical Response Center offers urgent and scheduled remote assistance for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's certified support professionals can assist clients to troubleshoot and repair hardware and software issues without the cost or delay of in-person service calls. The experience of Progent's IT engineers allows them to resolve the majority of IT problems quickly. For complex issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-accessible registration procedure for new clients to address emergency situations and Progent charges per minute with zero sign-up charges or time minimums, so you are invoiced only for the support you get. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Find out additional information about Progent's remote computer troubleshooting expertise.

  • Onsite Support
    Progent provides on-site computer assistance for registered clients in major metropolitan areas in the United States. Progent's onsite service technicians can operate in conjunction with Progent's remote service experts to give small and midsize businesses the ideal combination: on-premises service technicians when you need them as well as the on-line help of Progent's seasoned team of network consultants, security specialists, and business application developers. The wait time for on-site support visits is usually under one business day. There is no start-up or retainer charge for registering as a Progent customer for onsite service. Learn more details concerning why to register for Progent's onsite network service.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all aspects of remote desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems. For details, visit Online Help Desk Services.

  • Consulting Services
    Progent offers small and midsize businesses budget-friendly access to enterprise-class consultants who can provide assistance with vital technologies including
  • Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network architecture, network security engineering, non-stop network design, server virtualization strategies, plus integration, programming and support for small business applications such as financials, ERP and MRP, business analytics, sales automation, and office productivity suites. Progent can provide assistance with short-term projects such as office moves and major system upgrades, extended initiatives such as business analytics software programming and support, database application development and administration support, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure health monitoring and system management, or urgent response like data restoration and virus removal.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small company's production servers in an environment that not only delivers the top level of fault-tolerance and scalability but that is in addition simple for customers to migrate to a different support provider or to bring in-house if your circumstance warrants it. Progent's Private Cloud hosting service is founded on proven virtual server technologies that permit businesses with multi-vendor networks to benefit significantly on the costs of capital equipment, infrastructure maintenance, and IT management while achieving world-class availability and an unprecedented level of vendor alternatives. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed package, can support the multi- platform and loosely standardized networks typical of small companies, and retains ownership of the software licenses in the customer's possession so that moving to a different virtual host is quick, reliable, and affordable. This avoids ending up a captive to a specific hosting provider while still providing all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert remote consulting services to help businesses of any size integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-only systems or in hybrid topologies that utilize local IT assets as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 integration with on-premises Exchange deployments, Azure planning and integration consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of background delivering advanced consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight family of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis tools to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the entire threat progression including protection, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback with Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also assist you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital data, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, reconfigure and debug their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating devices that require important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading data security companies to provide centralized management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further level of analysis for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your assigned Progent consultant so all looming problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an objective evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security standards, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your company's ability either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup/recovery system that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and productivity applications important to most small and mid-size businesses. As a Cisco-certified partner, Progent also offers help for an ever more sophisticated collection of network products such as firewalls, routers and switches, voice-over-IP solutions, and wireless access. In addition, Progent's CISSP-Premier cybersecurity experts, CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-certified information assurance experts can provide a company-wide perspective on system security and can assist with complex security projects like SIEM solutions to help companies meet business standards and government mandates for IT information protection and incident reporting.

The scope and size of Progent's engineering team offer a unique set of benefits to customers trying to increase the productivity of their information network within an affordable budget. These benefits include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of real-world industry background, at the forefront of IT support, executing a broad variety of technical tasks for a large mix of customers. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting team. This means that you get not just world-class IT help, but also a consultant with field-tested methods for fixing real-world IT problems efficiently. Learn more concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to charge for phone support and in-person visits by the minute. As a result, you are invoiced just for delivered services. Progent does not impose a higher rate for off-hours or priority support, and Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no sign-up charge and asks no retainer for services delivered during normal working hours. Many service firms demand substantial minimum fees or charge in increments of a quarter hour or longer. Progent's small pricing granularity does away with king-size invoices for quick fixes. An additional advantage of by-the-minute pricing is that you are less inclined to allow less critical problems to fester until they become major ones. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Support
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered support activities. Unlike many independent consultants or small service organizations who provide minimal documentation or specifics of services done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation sent by every consultant to each client. The practice of documenting and archiving support activity allows more effective service and eliminates a variety of common misfortunes such as when a support client is effectively held captive to a consultant who wonít release the keys to the kingdom. Learn more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By educating customers to handle problems that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent has few competitors. Small businesses who work with independent service providers or who employ internal IT staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more robust, secure, and efficient. Learn additional information about Progent's knowledge transfer services.

Contact Progent
In case your Chattanooga, Tennessee company wants to contact Progent for network outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Fast Remote Network Help
For immediate remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Progentís IT outsourcing services for small businesses include planning Server 2003, .NET, and Microsoft BackOffice environments, coordinating migrations XP, Windows Server 2003, Active Directory, and Exchange Server 2003, Help Desk services, online and on-site repair, fixing chronic integration problems, and creating a comprehensive security strategy. Progent can help you enhance network reliability and performance with fault-tolerant technologies, redundant network architecture, and proactive network monitoring. Progent also offers special project assistance for major upgrades and can help with needs assessment, resource inventory, BOM production, sourcing qualification, purchasing logistics, and full documentation. Progentís computer outsourcing help also includes education for office productivity software such as Microsoft Office.

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    Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner and safer Active Directory environment. Both options also provide the long-term benefits of state-of-the-art remote network monitoring and management technology. These benefits can include easier management, better compliance with government and industry security standards, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and increased uptime.

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    If you have a small business IT system with 10 to 50 network clients, Progent's network outsourcing services save your business from dependence on single independent service provider while giving you affordable and reliable access to high-quality technical support. By providing network support service when you require it, offering specialized knowledge for key applications, delivering value-added services such as 24x7 network monitoring, and charging only for services you receive, Progent offers you an economical way for optimizing the business value of your small office network. Progent is the intelligent way for small organizations to build and maintain a reliable and secure information network and to have quick access to the skilled consulting ordinarily restricted to businesses who can support a large in-house IT group.

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    Progent offers the services of a CRISC-certified risk management consultant to assist you to design and deploy an enterprise risk management (ERM) strategy following best practices identified by CRISC and geared to align with your company's risk appetite, business goals, and budgetary guidelines.

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    Progent's Microsoft engineers offer advanced expertise in deploying, managing and debugging any edition of Microsoft Project, Project Server, and Project Online and can provide a broad variety of cost-effective online consulting services based on industry best practices to assist businesses of all sizes to get all the advantages of this powerful project management solution. Consulting support available from Progent include system design, installation and migration, strategies for secure collaboration among onsite and offsite users, network infrastructure optimization, and specialized webinar training classes.

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    If your company has a UNIX, Linux, or Solaris environment or a mixed-platform computer system, Progent's CISA and CISSP-certified consultants can help your whole organization in a wide range of security topics such as security management practices, security design and models, access control products and methodology, applications development security, operations security, hardware security, telecommunications, infrastructure and web security, and workplace recovery planning. CISM, CISSP and ISSAP stipulate the basic competencies and international standards of performance that information security professionals are required to master. These certification offer IT management the assurance that those who have achieved their CISM, CISSP or ISSAP certification have demonstrated the background and theory to deliver world-class security support and consulting help.

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    Cisco's Firepower Next Generation Firewalls (NGFWs) provide a major performance boost over Cisco's popular ASA 5500-X security appliances and offer unified control of advanced security features like application visibility and control, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection (AMP), DDoS mitigation, and sandboxing. Progent's Cisco CCIE-certified firewall consultants can help your organization to design and carry out an efficient upgrade to Cisco Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower appliances with Cisco's subscription-based security services to create and centrally control network ecosystems that span branch offices, data centers, private clouds and public clouds.

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    Progent's Windows Server 2019 disaster recovery/business continuity planning consultants can help you to plan and deploy a DR/BC system based on Microsoft's advanced Failover Clustering technologies including Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.

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    Progent is among the most qualified network support companies for creating email and messaging solutions based on Exchange 2000. Progent specializes in helping small companies get all the advantages of Exchange 2000 for typical scenarios including updating from Exchange 5.5, moving from an ISP-managed or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 administration.

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