Chattanooga, TN Remote Support from World-class Computer Network Troubleshooting Professionals
Progent's computer help services can provide your Chattanooga, TN business budget-friendly and reliable access to enterprise-class technical professionals. By providing IT support service when you need it, offering specialized expertise for key applications, offering value-added support such as automated network monitoring, and invoicing only for services you receive, Progent offers your Chattanooga, Tennessee business an economical solution for maximizing the productivity of small business information systems. If you have an on-premises system, rely on cloud infrastructure, or manage a hybrid cloud-and-local solution, Progent is the smart choice for organizations to create and manage a reliable and secure information system and to benefit from quick access to the experienced consulting typically available only to enterprises who are able to set up a large in-house information technology group.

For mid-size and large companies, Progent offers co-sourcing and project management services to reinforce the technical skills of your in-house network service team. Co-sourcing can save money and minimize technical risks for big projects such as application design and development, disaster recovery planning and testing, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also provide access to certified experts to assist your company to plan and execute a sensible cloud strategy.

Primary Products and Technologies Supported by Progent for Chattanooga, Tennessee Office Networks
As a Microsoft-certified Partner computer support firm that maintains a large group of Cisco Premier CCIE networking experts and Apple Computer certified engineers, Progent provides urgent troubleshooting and low-cost online consulting to Chattanooga, TN companies for a broad array of computer technologies such as:

Service Delivery Alternatives for Chattanooga, Tennessee Businesses
Progent has a variety of alternatives for providing small companies with affordable computer services for technical support, system architecture, and network administration. Progent's model for delivering computer support is built on the Call Center structure familiar to larger IT support groups. Progent's Help Desk Call Center Service Mechanism promotes rapid response, thorough service documentation, reliable follow-up, and tight cost monitoring for an array of IT service delivery options that include online repairs, on-premises help, and top-tier consulting.

  • Online Service
    Progent's Technical Response Center (TRC) offers emergency and scheduled online assistance for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's seasoned service professionals can assist clients to analyze and repair hardware and software issues without the expense or time loss of in-person support visits. The experience of Progent's network engineers makes it possible to resolve most network issues quickly. For the toughest problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-accessible registration process for first-time clients to address emergency situations and Progent charges per minute with no startup charges or time minimums, so you are invoiced only for the support you get. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Learn more information concerning Progent's online computer support services.

  • On-site Support
    Progent offers onsite computer support for registered clients in larger cities in the United States. Progent's onsite service personnel can operate in conjunction with Progent's remote service experts to give small companies the ideal combination: on-premises support technicians when you require them as well as the on-line help of Progent's seasoned staff of network consultants, security professionals, and business software programmers. The response time for in-person service calls is usually less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for on-premises service. Find out more about how and why to sign up for Progent's in-person computer support services.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues. To learn more, see Online Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progent's Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's pool of seasoned technical support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution built around the top professional services automation (PSA) platform for handling service requests, ticketing, ownership, progress tracking, and metrics. For more information, visit Progent's Co-managed Help Desk services.

  • Consulting Services
    Progent offers small businesses affordable availability of world-class consultants who can provide assistance with vital products and technologies such as Windows Server 2022 planning and integration expertise, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero PEN test platform, company-wide network protection engineering, non-stop it system engineering, server virtualization solutions, plus configuration, customization and support for business programs including accounting, operations, business analytics, CRM, and productivity suites. Progent can provide assistance with one-shot projects such as site moves and major system migrations, longer term initiatives such as customizing an older ERP platform to a current MS Dynamics 365 package, database software development and DBA services, and web design, continuing support including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure health monitoring and system administration, or emergency services like disaster recovery and virus removal.

  • Infrastructure Support Services for Teleworkers
    Progent can assist small and medium-size businesses to design, deploy and debug the network infrastructure required for at-home workers. Areas of network infrastructure for which Progent's consultants offer guidance include safe and convenient VPN connectivity, VDI desktop software, router configuration, Wi-Fi LAN planning and deployment, and reliable Internet connectivity. For details about Progent's infrastructure consulting services for an at-home workforce, see network infrastructure consulting expertise for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting services for all of a small organization's production servers in a setting that not only delivers the highest level of fault-tolerance and scalability but that is in addition convenient for clients to migrate to another support provider or to bring in-house if your circumstance warrants it. Progent's Private Cloud hosting is structured around proven virtual server technologies that allow companies with multi-vendor environments to save significantly on the costs of capital equipment, infrastructure maintenance, and network administration while getting enterprise-class reliability and an unparalleled degree of vendor independence. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric software in one centrally managed package, can support the mixed- OS and non- standardized environments typical of smaller companies, and keeps ownership of the licenses in the client's possession so that migrating to a different virtual system is fast, safe, and inexpensive. This eliminates ending up a captive to a single hosting provider while still providing all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent offers advanced online consulting to help businesses of all sizes integrate their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that utilize on-premises resources as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has over two decades of experience delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight family of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior analysis technology to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the entire threat progression including blocking, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital data, applications and VMs that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, when needed, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, reconfigure and debug their networking hardware like switches, firewalls, and access points as well as servers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that require critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security vendors to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management staff and your Progent consultant so all potential problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security regulations, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to evaluate your company's ability either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing cybersecurity posture and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup system that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and office productivity applications used by most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an increasingly sophisticated array of network technologies including firewalls, switches, routers, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's CISSP-Certified cybersecurity experts, CISM-authorized security engineers, CISA-authorized security audit consultants and GIAC-authorized information assurance experts can provide a business-wide perspective on network security and can help with advanced security programs such as SIEM solutions to help companies comply with business guidelines and government mandates for IT information protection and incident reporting.

The breadth and depth of Progent's consulting staff offer a powerful array of benefits to clients wishing to increase the business value of their IT network within a reasonable budget. These benefits include:

  • Best Industry Service Methodology
    Progent's staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on professional background, in the trenches of network support, executing a wide variety of IT tasks for an extensive array of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support staff. This means that you get not only world-class technical help, but also a support engineer with field-tested methods for solving actual IT problems rapidly. Learn additional information about Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to bill for online support and on-premises visits by the minute. As a result, you are charged only for delivered services. Progent does not demand a more expensive rate for after-hours or emergency service, and Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no startup fee and requires no monthly commitment for support services delivered during regular working hours. Many service firms impose substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's small pricing granularity does away with king-size bills for fast fixes. Another advantage of granular invoicing is that customers will not be inclined to permit incipient issues to fester until they become big problems. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Support
    Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all billed support activities. Unlike many freelance consultants or local service firms who offer scant documentation or details of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service reports sent by every consultant to every client. The practice of detailing and archiving support records results in more efficient support and avoids a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to let go of vital service information. Find out more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By educating clients to handle problems that are within their scope, Progent can focus on offering hard-to-find skills where Progent has little competition. Small companies who work with independent consultants or who maintain internal IT personnel benefit when Progent transfers information about new technology and proven processes to make their networks more reliable, protected, and productive. Learn more concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Chattanooga, Tennessee business needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Immediate Remote Network Support
For immediate online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



An index of content::

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    Progent provides national urgent phone support and troubleshooting services for businesses who run Solaris networks or whose information systems feature a combination of Solaris and Microsoft technology. Remote network consulting provides maximum leverage for your IT budget by protecting user efficiency and limiting the time billed for computer analysis and repair. Sophisticated online access tools and skilled technicians and engineers combine to enable Progent to handle most network problems without wasting time and expense by traveling to your location. In most of cases your IT issues can be remediated by telephone or through a combination of telephone support and remote access. Progent can put you in touch with Cisco CCIE network experts and CISM certified security specialists to help you with the toughest network issues.

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    ProSight Data Protection Services ECHO from Progent provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital data, apps and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data.

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