Quick, Affordable Remote Computer Network Support for Chattanooga, Tennessee Small Businesses
For more than two decades, Progent has specialized in providing enterprise-quality IT support to clients who have small-company budgets. Progent has built a powerful support solution that features a streamlined, seamless virtual office network, custom online troubleshooting technology, a substantial pool of engineers certified in a wide array of technical disciplines, a Call Center operational structure that promotes efficiency and guarantees follow-up, a worldwide team of on-line troubleshooting professionals, in-person service options for the majority of most zip codes in the U.S., and a corporate culture focused on fixing network issues in the least time and at the lowest cost to clients.

For mid-size and large businesses, Progent can provide co-sourcing services to supplement the skills of your internal IT support team. Co-sourcing can cut costs and help meet schedules for major IT initiatives like application design and development, disaster recover/business continuity preparedness, security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition offer access to certified consultants to help your business to plan and execute a sensible cloud computing strategy.

Key Technologies Supported by Progent's Consultants for Businesses in Chattanooga, Tennessee
Progent's nationwide group of world-class support professionals offers assistance for virtually all aspects of network systems used by companies of all sizes. Technologies supported by Progent in and around Chattanooga include:

Service Delivery Alternatives Available for Chattanooga, Tennessee Businesses
Progent offers a selection of options for providing small businesses with cost-effective IT services for troubleshooting, consulting, and network management. Progent's model for delivering network support services is based on the Call Center operational structure common to big IT support organizations. Progent's Contact Center Support Model promotes fast response, thorough activity documentation, reliable follow-up, and tight expense monitoring for a range of IT service delivery alternatives that include remote troubleshooting, on-premises support, and high-end consulting.

  • Online Service
    Progentís Technical Response Center provides emergency and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service professionals can help customers to analyze and repair network issues without the cost or time loss of on-premises service visits. The background of Progent's IT consultants makes it possible to handle most network issues rapidly. For complex issues, Progent's depth of knowledge makes it possible to escalate support calls to world-class specialists. Progent provides a streamlined, web-based registration procedure for new customers to accommodate emergency network problems and Progent bills by the minute with zero startup charges or time minimums, so you are invoiced only for the support you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Find out additional information about Progent's online network troubleshooting services.

  • Onsite Service
    Progent offers onsite technical support for registered customers in major metropolitan areas in the United States. Progent's on-site support technicians can operate in conjunction with Progent's remote support engineers to give small businesses the ideal combination: on-premises support technicians when you need them as well as the remote help of Progent's worldwide team of network consultants, security specialists, and business software developers. The wait time for on-site service calls is usually less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for onsite service. Learn more about why to register for Progent's in-person network support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all aspects of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues. For details, refer to Online Help Desk Services.

  • IT Consulting Services
    Progent offers small and midsize businesses affordable availability of world-class consultants who can deliver help with critical technologies such as
  • Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network security engineering, non-stop it system design, virtual server solutions, plus integration, programming and support for business programs such as accounting, ERP and MRP, management reporting, sales automation, and productivity suites. Progent can provide assistance with short-term projects including office relocations and massive software upgrades, extended initiatives such as management reporting software development and support, relational database software programming and administration services, and web development, on-going services including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and system administration, or emergency response such as data restoration and malware cleanup.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small company's production servers in an environment that not only delivers the highest level of dependability and expandability but that is in addition convenient for clients to transfer to a different support provider or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting is based on proven virtual server technologies that allow businesses with multi-vendor environments to benefit dramatically on the expense of capital equipment, system maintenance, and IT administration while getting world-class reliability and an unprecedented level of vendor flexibility. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed package, can support the mixed- OS and loosely standardized networks common with small businesses, and retains ownership of the licenses in the customer's possession so that migrating to a different virtual host is fast, safe, and inexpensive. This avoids becoming a captive to a specific hosting provider while still offering all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent offers advanced online consulting to help organizations of all sizes integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that combine local IT assets along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and integration services, Amazon AWS cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's value-priced ProSight series of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the entire threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you prove compliance with legal and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also help you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital data, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, reconfigure and debug their networking hardware such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept current, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating complex management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding devices that need critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of leading information security vendors to provide web-based management and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management staff and your Progent consultant so all looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with data security regulations, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's preparedness either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and productivity programs used by the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an increasingly complex collection of network products such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless access. In addition, Progent's CISSP-Premier security experts, CISM-qualified security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance experts offer a company-wide perspective on system protection and can assist with advanced security projects such as SIEM solutions to help companies meet industry guidelines and government mandates for IT data security and incident reporting.

The scope and size of Progent's consulting team offer a powerful array of benefits to organizations wishing to increase the productivity of their information network within a realistic budget. These advantages include:

  • Best Practices
    Progentís staff of Microsoft and Cisco Certified experts average more than a decade of real-world professional background, in the trenches of network service, executing a wide variety of IT tasks for a large mix of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its support personnel. This means that you get not only expert IT skills, but also a support engineer with field-tested approaches for solving real-world IT problems efficiently. Learn more concerning Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing policy is to charge for online support and on-site help per minute. Consequently, you are billed exclusively for delivered services. Progent does not demand a higher rate for off-hours or urgent support, and Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no sign-up charge and requires no monthly commitment for support services provided during normal working hours. Many service firms impose large minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity avoids big bills for quick fixes. Another benefit of by-the-minute pricing is that you will be less tempted to permit incipient issues to stay unaddressed until they become major problems. Read more concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Services
    Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or small support firms who offer scant documentation or specifics of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service reports sent by every staff member to every client. The practice of documenting and archiving service activity allows more effective support and avoids a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who wonít let go of vital service information. Find out more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent has little competition. Small businesses who utilize independent consultants or who maintain in-house IT personnel benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more reliable, protected, and productive. Learn additional information concerning Progent's knowledge transfer services.

How to Contact Progent
If your Chattanooga, Tennessee business wants to contact Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Immediate Remote Network Assistance
For immediate remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Before Progentís MOM-based solution, network issues were approached reactively, after users were impacted by them. With the benefit of proactive, automated warnings and trend reports sent by Microsoft Operations Manager, Progent is now able to address system troubles before they becomes critical enough to impact network availability. Thanks to MOM, Progent can resolve incipient problems before customers suspect that the problems exist. Progent has background with Microsoft Operations Manager 2005 and MOM 2000 to deliver small company IT systems enterprise-class service continuity, safety and performance.

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  • CISM Certified Security Management Engineers
    Emergency CISM Network Security Testing

    Progent can provide the support of CISM Certified security professionals. The Certified Information Security Manager (CISM) committee defines the basic capabilities and global standards of skill that information security professionals are required to master. It gives executive management the assurance that consultants who have earned their CISM certification have the experience and knowledge to provide efficient security administration and support consulting.

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  • Private Cloud Virtual Datacenter Hosting Consulting Private Cloud Hosting for Virtual Data Centers Consultant Services
  • ProSight ESP Endpoint Security On-site Technical Support After Hours ProSight VM Security Consultant Services
  • ProSight Enhanced Security Protection Specialist Immediate VMware Security Online Support
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  • Problem Escalation Through Teamwork Contractor Outsourcing IT Microsoft Solutions Framework Project Methodology
  • Professional ProSight Private Cloud Services ProSight Virtual Hosting Engineer
  • Progent Startup Businesses Security Consulting Group Progent Small Business Experts
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  • Remote Support Services Microsoft Exchange Server 2010 Microsoft Exchange Server 2010 Integration Support
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  • SQL 2008 Analysis Services Consultant Specialists SQL 2008 Reporting Services
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  • SharePoint 2013 Computer Engineer Chattanooga Tennessee, United States 24x7 SharePoint 2010 Technical Support Chattanooga Tennessee
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    Server Monitoring Online Support

    Even if your business has a small computer services staff and a limited technology budget, your information network can still have the same high reliability and responsiveness that once required a substantial internal support group. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-expert and Cisco-certified network professionals, the latest system management software for proactive monitoring and threshold alarms, and economical support programs such as a help desk call center to keep your mission-critical business applications and hardware up and running.

  • Small Business IT Consulting Remote Engineer Small Business

  • Small Office Maintenance
    Small Business Onsite Support

    Progent is a leader in cost-effectively delivering enterprise-class network help to small companies. Progent's success in handling the IT service requirements of the chronically underserviced small company market is the cumulative result of major technical and process breakthroughs that have eliminated much of the traditional expenses out of managing network support, injected unprecedented professional expertise into the IT service mechanism, and dramatically streamlined the solution process.

  • Small Business Private Clouds Consultancy Consultancy Small Business Private Clouds
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  • 24-7 Cisco CCIE IT Consulting Services Chattanooga, Hamilton County
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  • MS Certified Google Cloud Disaster Recovery Consulting Services
    Google Cloud Kubernetes Professionals

    Progent can provide cost-effective remote and onsite support to help organizations to migrate all or part of their core network infrastructure to Google Cloud Platform services. This can save management hassle and equipment expense and enable access to Google's cutting edge machine learning tools. Progent can help your IT team with every phase of Google Cloud Platform migration and troubleshooting including requirements analysis, readiness evaluation, architectural design, pilot testing, configuration, administration, performance optimization, licensing management, backup/restore solutions, and security and compliance.

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    Progent's ProSight family of managed IT services are geared to provide businesses who maintain small in-house network administration and support staffs with affordable access to world-class management tools and consulting experts. Advantages of Progent's ProSight catalog of managed services include flat-rate IT maintenance costs, smart automation of routine management processes, continual absorption of the latest technology, smooth migration from older technology to up-to-date solutions, close fit between information technology with strategic goals, guidance from veteran IT consultants, and freeing up management to concentrate on business issues rather than ever-changing network technology.

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    Word Remote Troubleshooting

    Progent's team of application experts can provide in-depth support, software development, deployment assistance, and online classes for popular applications that address key areas including ERP and MRP, general accounting, management reporting, web commerce application design, and the Microsoft Office family of business productivity software. As a Microsoft Partner with decades of background delivering high-level consulting and troubleshooting services online, Progent can assist small businesses anywhere in the United States to avoid the time and expense associated with travel and on-site activity without compromising the effectiveness of consulting services.

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  • Virtual Machine Hosting Consultancy Virtual Machine Hosting Specialist
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  • Wi-Fi Onsite Technical Support 802.11 Wireless LAN Setup and Support
  • Windows 10 Upgrade Engineer Microsoft Expert Windows 10 Management Specialist
  • Windows 2003 Server Technology Consulting Services Microsoft Expert Windows 2003 Server Onsite Technical Support
  • Windows 8.1 Upgrade Consultant 24x7 Windows 8.1 Upgrade Consultant Services
  • Windows Server 2012 R2 Information Technology Consulting Windows Server 2012 Information Technology Outsourcing Group Hamilton County Tennessee
  • Windows Server 2012 R2 Live Migration Onsite Technical Support IT Consulting Windows Server 2012R2 Data Deduplication
  • Cisco CCIE Integration Group Chattanooga, Hamilton County
  • Windows Server 2019 Hyper-V Technology Consulting Services Windows 2019 Hyper-V Computer Consultant
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  • Work at Home Infrastructure Support and Integration At Home Employees Infrastructure Configuration
  • Work from Home Employees Chattanooga Guidance - Endpoint Management Solutions Consulting Chattanooga Tennessee Offsite Workforce Consulting Experts nearby Chattanooga - Endpoint Management Systems Consulting Experts Chattanooga, TN

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