Immediate, Low-cost Online Network Support for Chattanooga, Tennessee Small Businesses
For over two decades, Progent has specialized in delivering enterprise-class computer support to customers who have small-business budgets. Progent has developed a powerful service system that features a low-overhead, seamless virtual office network, custom remote troubleshooting tools, a large team of consultants accredited in a broad range of technical practice areas, a Help Desk service structure that maximizes efficiency and guarantees follow-through, a global team of remote troubleshooting professionals, on-site service options for the majority of most zip codes in the U.S., and a company culture focused on solving network problems in the least time and at the least cost to customers.
For mid-size and large companies, Progent can provide co-sourcing support to supplement the skills of your internal network support team. This can reduce expenses and minimize technical risks for major projects like software programming, disaster recovery planning and testing, network security evaluations, office consolidations, or technology migrations and upgrades.
Progent can also provide the services of accredited consultants to assist your business to design and implement a sensible cloud strategy.
Main Technical Areas Supported by Progent for Office Networks in Chattanooga, Tennessee
Progent offers the support of accredited consultants for all aspects of network technology deployed in small and midsize companies. Products and technologies supported by Progent include:
Service Delivery Options Available for Chattanooga, Tennessee Businesses
Progent has a variety of options for providing small and midsize companies and local governments with cost-effective IT services for technical support, consulting, hosting, and network management outsourcing. Progent's model for delivering computer support is based on the Help Desk operational structure common to larger IT organizations. Progent's Helpdesk Support Model promotes fast support, thorough service records, dependable follow-up, and strict expense monitoring for a range of network service delivery modes that include online repairs, in-person support, top-level consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) provides emergency and scheduled remote assistance for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support professionals can help customers to troubleshoot and repair network issues without the cost or delay of on-premises service calls. The background of Progent's network consultants allows them to resolve the majority of network issues quickly. For the most complex issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-accessible signup process for first-time customers to accommodate urgent network problems and Progent charges by the minute with no startup fees or time minimums, so you pay only for the assistance you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Find out more details about Progent's online computer troubleshooting expertise.
- On-site Service
Progent offers onsite computer assistance for registered customers in larger cities in the United States. Progent's on-site support personnel can work in conjunction with Progent's remote support engineers to deliver small businesses the ideal combination: on-premises support technicians when you require them as well as the remote expertise of Progent's seasoned team of network engineers, security professionals, and business application developers. The wait time for in-person service visits is usually less than one business day. There is no start-up or retainer charge for registering as a Progent customer for onsite support. Find out more about how to register for Progent's in-person computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all aspects of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve complex issues. for more information, refer to Help Desk Services.
- Consulting Expertise
Progent offers small businesses affordable availability of world-class IT professionals who can provide help with vital technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network architecture, network security engineering, non-stop network engineering, virtualization strategies, plus integration, customization and support for small business software such as accounting, ERP and MRP, business analytics, sales automation, and office productivity software. Progent can help with one-shot projects such as office relocations and massive software upgrades, extended projects such as business reporting application development and customization, relational database application development and administration services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and network management, or emergency services such as disaster recovery and malware removal.
- Application Server Hosting
Progent offers hosting for key business applications like Exchange Server and SQL Server to provide small and midsize companies with greater levels of dependability, security, and performance than is possible using the type of in-house data center that is achievable for the majority of small businesses. Because Progent uses the same facilities that support the equipment of many of the planet's biggest IT companies, Progent can save you the cost of building and managing the systems required for world-class environmental control, power failover, and redundant Internet access. For managed applications, Progent can also make sure that upgrades and revisions remain updated, security and efficiency is constantly tracked, and systems are regularly backed up and ready for full and rapid restoration. Learn additional information about Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting services for the entirety of a small organization's servers in an environment that not only provides the highest level of fault-tolerance and expandability but that is in addition convenient for customers to migrate to a different support provider or to move in-house when your circumstance warrants it. Progent's Private Cloud hosting service is built around tested virtual server technologies that permit companies with multi-vendor networks to benefit significantly on the expense of capital equipment, infrastructure support, and network management while getting enterprise-class dependability and an unparalleled level of vendor flexibility. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally administered package, can handle the multi- platform and non- standardized networks common with small businesses, and keeps control of the software licenses in the customer's hands so that migrating to a new virtualized host is quick, reliable, and affordable. This avoids becoming a captive to a specific hosting service while still offering all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting Services
Progent can provide expert online consulting to help businesses of all sizes connect their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that seamlessly combine local IT assets as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange, Azure planning and deployment services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than 20 years of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's affordable ProSight suite of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to defend endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the complete threat progression including protection, detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your company's unique needs and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of critical data, applications and VMs that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, optimize and debug their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security companies to provide web-based management and world-class protection for your email traffic. The powerful structure of Email Guard combines cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your Progent consultant so that any looming issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an objective evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with data security standards, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance consultant. The interview is designed to evaluate your company's preparedness either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup environment that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Choice for Chattanooga, Tennessee Businesses
Progent's staff size, breadth of information technology expertise, and familiarity with enterprise IT consulting allow small and midsize companies to sidestep the problems related to over reliance on thinly staffed service firms or freelance consultants.
Teaming with Progent's Experts allows your business to:
- Avoid Excessive Reliance on Individual Consultants
For IT services, smaller companies often rely heavily on freelance consultants. Although freelance support providers have lower overhead than more substantial support organizations and can typically charge apparently smaller fees, freelancers are often too overworked to respond rapidly to urgent network problems. If an independent consultant is occupied with different customer, sick, on travelling, or in class, the absence of replacement staff may force your business to go without help in case of a crisis. The more your company grows, network unavailability or difficulties with critical programs become more expensive. The dollars you believed you were conserving on a freelancer can disappear quickly because of lost productivity. Also, when independent engineers encounter new technologies, the unavailability of a large engineering group to count on for assistance forces them to learn in place while your business winds up footing the costs for their ongoing education.
- Gain Access to Expertise in Advanced Information Technology Solutions
The majority of small support organizations or independent consultants specializing in small company network consulting may excel at providing routine solutions but don't have the seasoning to deal efficiently with complex IT configurations that have mixed platforms, multiple locations, Voice over IP implementations, remote workforces, integrated accounting and operational software, data-driven web sites, and custom business software. Progent's experience with worldwide companies and Progent's extensive group of specialists can be valuable to your small business because big-company environments are inherently complicated, support issues demand in-depth knowledge in numerous technical areas, and reaching a high level of stability, reliability, and security requires industry-proven best practices.
- Build a Solid Basis for Growth
Small companies typically start with an IT system cobbled together on a shoestring budget. Lacking a carefully designed architecture, a series of improvised fixes commonly get thrown onto of a tenuous foundation. As a company evolves, stability and expandability issues can undermine the productivity of the business. These environments require thorough evaluation, smart strategic analysis, and broad-based expertise to migrate to an IT environment that can act as the reliable foundation to handle current business requirements and ease future expansion.
- Partner with Solution Consultants, Not Product Resellers
Smaller companies need guidance and insight to navigate through an increasingly complicated array of technology options available for enabling growth and enhancing productivity. Businesses do not need an IT consultant or support firm that tries to sell them products. Progent eliminates conflicts of interest by not selling any products. Progent provides services only. This allows Progent to match technical services with the real needs of customers. Mixing network consulting and product selling can result in a situation where the recommended solution is built around a preselected vendor rather than being driven by the actual needs of a client.
In case your Chattanooga, Tennessee company wants to get in touch with Progent for network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.
Immediate Remote Technical Support
For immediate online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).