Quick, Affordable Online Computer Network Assistance for Chattanooga, Tennessee Small Businesses
For more than twenty years, Progent has specialized in delivering world-class IT support services to clients with small-company IT budgets. Progent has built a unique service solution that includes a streamlined, tightly connected virtual office infrastructure, sophisticated online repair tools, a large pool of engineers accredited in a wide array of technical practice areas, a Call Center operational model that promotes efficiency and guarantees follow-through, a global group of remote troubleshooting professionals, in-person support dispatching for the majority of most zip codes in the U.S., and a company culture focused on solving technical issues in the least time and at the lowest cost to clients.
For medium-size and enterprise companies, Progent offers co-sourcing services to reinforce the skills of your in-house network support team. This can reduce expenses and minimize technical risks for big projects like software programming, disaster recovery planning and testing, security audits, merging datacenters, or technology migrations and upgrades.
Progent can in addition offer the services of certified experts to help your company to design and implement a sensible cloud strategy.
Core Technologies Serviced by Progent for Office Networks in Chattanooga, Tennessee
Progent offers the support of certified consultants for all facets of network technology found in small organizations. Technologies serviced by Progent's consultants include:
Support Delivery Alternatives for Chattanooga, Tennessee Businesses
Progent has a selection of alternatives for providing small and midsize companies with affordable IT services for technical support, consulting, hosting services, and network management outsourcing. Progent's paradigm for delivering network support services is built on the Help Desk Call Center structure common to big IT organizations. Progent's Help Desk Service Model ensures rapid response, thorough activity documentation, consistent follow-up, and strict expense monitoring across an array of IT support delivery options that include remote troubleshooting, in-person help, top-level consulting, plus server hosting.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
- Remote Support
Progentís Technical Response Center offers emergency and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's certified support experts can assist clients to troubleshoot and fix network issues without the cost or delay of on-premises support calls. The experience of Progent's IT consultants makes it possible to resolve most network problems quickly. For the toughest problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-based registration procedure for first-time customers to accommodate urgent network problems and Progent bills per minute with no startup fees or time minimums, so you are invoiced only for the assistance you receive. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Learn more details concerning Progent's remote computer troubleshooting services.
- Onsite Service
Progent provides onsite computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support personnel can work in conjunction with Progent's online support experts to give small companies the best of both worlds: hands-on support technicians when you need them plus the remote expertise of Progent's worldwide team of network engineers, security professionals, and business software developers. The wait time for in-person support visits is usually less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite support. Find out more concerning how to register for Progent's onsite computer support.
- Help Desk
Progent's Help Desk Outsourcing Services are designed for small and midsize businesses and local governments who need prompt and dependable support from a professional Contact Center with efficient telephone support, online troubleshooting capability, and sufficient technical strength for full escalation. Since smaller companies usually are constrained by limited IT budgets and can provide scant executive bandwidth for handling network support tasks, Progent's Help Desk Call Center Outsourcing Services could be the most cost-effective way to make sure that business information networks are always up and running. Learn more concerning Progent's Helpdesk services.
- Consulting Expertise
Progent offers small businesses affordable availability of enterprise-class consultants who can deliver assistance with vital products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, network protection engineering, fault tolerant it system engineering, virtualization strategies, plus configuration, customization and support for business software such as financials, ERP, management reporting, sales automation, and productivity software. Progent can provide assistance with one-shot projects such as office moves and major system upgrades, extended projects such as management information software programming and customization, database software programming and administration support, and web design, on-going support such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network health monitoring and network administration, or urgent services such as disaster recovery and virus cleanup.
- Application Server Hosting
Progent offers hosting for vital applications such as Exchange Server and Microsoft SQL to provide small and midsize companies with greater levels of availability, security, and recoverability than is possible using the type of in-house data center that is realistically affordable for the majority of small businesses. Because Progent uses the same facilities that host the gear of many of the world's biggest IT companies, Progent can eliminate the cost of creating and maintaining the infrastructure required for world-class cooling, power backup, and redundant Internet access. For managed applications, Progent can also see to it that patches and service packs stay updated, security and performance is continually tracked, and systems and data files are regularly backed up and ready for complete and prompt recovery. Find out more concerning Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small organization's production servers in a setting that not only provides the top degree of dependability and extensibility but that is also convenient for customers to transfer to a different support firm or to move internally if your situation calls for it. Progent's Private Cloud hosting is built around proven virtual server technologies that permit companies with multi-vendor networks to benefit dramatically on the expense of hardware, infrastructure support, and network management while achieving world-class dependability and an unparalleled level of vendor independence. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed service, can handle the multi- platform and loosely standardized networks typical of smaller businesses, and keeps ownership of the licenses in the customer's possession so that migrating to a new virtualized system is quick, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting service while still providing all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting
Progent can provide expert online consulting support to help organizations of any size connect their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that seamlessly combine physical IT assets as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent's low-cost ProSight portfolio of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily get by legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the complete threat lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with government and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital files, applications and VMs that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, monitor, optimize and debug their connectivity hardware such as switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding devices that require critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top information security companies to provide web-based control and world-class protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so all potential problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your company's preparedness to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup/recovery environment that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core system software and productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an ever more complex array of network products including firewalls, routers and switches, VoIP solutions, and wireless access. Furthermore, Progent's
CISSP-Certified cybersecurity experts,
CISM-certified security engineers, CISA-qualified security audit specialists and GIAC-certified information assurance professionals offer a business-wide view of system security and can help with complex security programs like Security information and Event Management (SIEM) solutions to help companies meet industry standards and government mandates for IT information security and reporting.
The breadth and size of Progent's engineering team bring a powerful set of benefits to customers wishing to maximize the productivity of their IT network within a reasonable budget. These benefits include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on professional background, at the forefront of network service, performing a wide variety of IT tasks for a large array of customers. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting team. This means that you get not just world-class technical skills, but also a consultant with field-tested methods for resolving actual network problems efficiently.
Find out more concerning Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing policy is to bill for phone support and in-person help per minute. Consequently, you owe exclusively for received support. Progent does not demand a higher rate for after-hours or priority support, and Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no sign-up charge and asks no retainer for services provided during normal business hours. Many support firms demand substantial minimum payments or bill in increments of fifteen minutes or longer. Progent's small pricing granularity does away with major bills for fast solutions. Another advantage of by-the-minute billing is that customers are less tempted to permit incipient problems to stay unaddressed until they grow into major ones.
Learn additional information concerning Progent's value pricing for IT outsourcing.
- Full Reporting of IT Support
Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all delivered services. Unlike many freelance consultants or small support organizations who offer minimal documentation or specifics of tasks performed, each service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the support documentation given by each consultant to every client. The practice of detailing and archiving support activity allows more efficient support and avoids a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who wonít let go of vital service information.
Read more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to clients. By educating customers to handle problems that are within their scope, Progent is able to concentrate on delivering hard-to-find skills where Progent has few competitors. Small businesses who work with independent consultants or who maintain in-house IT staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more reliable, secure, and efficient.
Read additional information about Progent's knowledge transfer services.
In case your Chattanooga, Tennessee business wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.
Immediate Remote Technical Help
For immediate online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).