Chattanooga, TN Online Help from World-class Computer Network Service Professionals
Progent's network troubleshooting services can deliver your Chattanooga, TN company low cost and dependable support from enterprise-class consulting experts. By delivering IT consulting service when you need it, offering specialized expertise for critical technologies, delivering value-added support such as 24x7 network monitoring, and invoicing only for services you use, Progent gives your Chattanooga, Tennessee business an economical alternative for maximizing the productivity of small-scale business networks. If you maintain an on-premises datacenter, connect to cloud-based resources, or manage a hybrid cloud-and-local network, Progent is the intelligent choice for businesses to create and manage a reliable and secure IT system and to have quick availability of the experienced help usually restricted to corporations who can afford a large in-house information technology group.

For mid-size and large businesses, Progent offers co-sourcing support to supplement the subject matter expertise of your internal IT service group. This can reduce expenses and minimize technical risks for big IT initiatives such as application programming, disaster recover/business continuity planning, network security evaluations, merging datacenters, or software migrations.

Progent can also provide the services of certified experts to assist your business to plan and execute your cloud computing strategy.

Popular Products and Technologies Supported by Progent for Business Networks in Chattanooga, Tennessee
Progent's national team of certified consultants offers assistance for virtually all aspects of network systems deployed by organizations of all sizes. Technologies supported by Progent in and around Chattanooga include:

Service Delivery Options for Chattanooga, Tennessee Businesses
Progent has a variety of alternatives for providing small businesses and local governments with cost-effective computer services for troubleshooting, system architecture, and IT administration. Progent's model for providing computer support services is based on the Help Desk structure common to big IT support organizations. Progent's Contact Center Support Mechanism ensures rapid response, comprehensive activity documentation, reliable follow-up, and tight expense control across an array of IT support delivery options that include online repairs, on-premises support, and top-level consulting.

  • Online Support
    Progentís Technical Response Center provides urgent and scheduled online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned service experts can assist customers to analyze and fix hardware and software problems without the expense or time loss of on-premises support calls. The background of Progent's IT engineers allows them to resolve most IT issues quickly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-accessible signup process for new clients to accommodate urgent situations and Progent bills per minute with zero sign-up fees or minimums, so you are invoiced only for the help you get. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security engineers. Learn additional details about Progent's remote computer support expertise.

  • Onsite Support
    Progent offers on-site computer support for registered clients in larger cities in the United States. Progent's onsite service technicians can operate in tandem with Progent's remote service experts to give small and midsize companies the ideal combination: on-premises service professionals when you need them plus the remote help of Progent's worldwide team of network consultants, security professionals, and business application developers. The response time for in-person support calls is usually less than one business day. There is no sign-up or retainer fee for registering as a Progent customer for on-premises service. Learn more details about how to sign up for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle complex issues. for more information, visit Help Desk Services.

  • Shared Help Desk Services
    Progentís Help Desk sharing services make it possible for your business to split the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution built around the top professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics. For more information, refer to Progentís Help Desk Co-management services.

  • Consulting Services
    Progent offers small companies budget-friendly availability of enterprise-class IT professionals who can deliver help with vital products and technologies such as
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, company-wide network security engineering, high availability it system engineering, virtual server solutions, plus integration, programming and support for small business software such as financials, ERP, reporting, CRM, and productivity suites. Progent can help with short-term projects including office relocations and massive software upgrades, extended initiatives like customizing a legacy ERP system to a modern Microsoft Dynamics or Dynamics 365 package, database application development and DBA services, and web development, on-going services such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and network management, or urgent response like data restoration and malware removal.

  • Infrastructure Guidance for an At-Home Workforce
    Progent can help small and mid-size businesses to plan, configure and debug the network infrastructure for offsite workers. Areas of network infrastructure for which Progent's experts can provide guidance include safe and convenient VPN connections, VDI desktop software, router configuration, Wi-Fi network planning and implementation, and robust Internet access. For details about Progent's network infrastructure consulting services for teleworkers, visit network infrastructure consulting services for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting services for the entirety of a small or midsize company's servers in a setting that not only delivers the highest level of availability and scalability but that is also easy for customers to transfer to a different service provider or to bring internally when your business situation warrants it. Progent's Private Cloud hosting service is built around proven virtual server technologies that permit companies with multi-vendor environments to save dramatically on the expense of hardware, infrastructure maintenance, and network management while achieving world-class dependability and an unparalleled level of vendor alternatives. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed service, can handle the mixed- OS and non- standardized environments common with small companies, and retains ownership of the licenses in the client's possession so that moving to a different virtualized system is quick, safe, and affordable. This eliminates becoming a captive to a single hosting service while still offering all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent can provide advanced online consulting support to help companies of all sizes integrate their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine local resources along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon AWS cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of experience providing advanced consulting services remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's value-priced ProSight series of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to defend endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the complete threat progression including protection, detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you demonstrate compliance with government and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical files, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight DPS to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, enhance and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security companies to deliver web-based control and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further level of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system running at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent consultant so that any looming problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance expert. The interview is intended to assess your company's preparedness either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup/recovery environment that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Right Alternative for Chattanooga, Tennessee Small Businesses
Progent's size, scope of technical expertise, and familiarity with enterprise network support enable small and midsize companies to sidestep the problems associated with excessive dependence on small support organizations or freelance engineers.

Teaming with Progent enables your business to:

  • Avoid Excessive Dependence on Freelance Support Consultants
    For network services, smaller businesses sometimes depend heavily on independent consultants. Although freelance service providers carry lower expenses than larger support firms and can typically bill nominally smaller rates, freelancers are frequently unable to react quickly to urgent situations. If a freelance engineer is occupied with different client, sick, on travelling, or in training, the absence of replacement staff may require your business to go without help during an emergency. The more your small business expands, network downtime or problems with line-of-business applications become more expensive. The dollars you believed you were saving on a freelancer can be eaten up fast due to lost output. Also, when independent consultants confront new problems, the lack of a large engineering team to fall back on for advice forces them to learn on the job while your business winds up with the costs for their ongoing training.

  • Gain Access to Certified Professionals in Sophisticated IT Issues
    The majority of small service firms or independent consultants who concentrate on small company IT consulting are capable of providing connect-the-dots solutions but lack the seasoning to deal cost-effectively with complicated IT infrastructures with a variety of operating systems, many sites, VoIP implementations, remote workers, integrated accounting and operational software, eCommerce, and specialized line-of-business applications. Progent's background with worldwide enterprises and Progent's large team of experts can benefit your business because big-company environments are characteristically complex, support issues require thorough understanding of in numerous technical areas, and achieving a high level of stability, availability, and protection requires industry-tested leading practices.

  • Build a Firm Basis for Seamless Growth
    Small companies often begin with an IT system implemented on a tight budget. Lacking a strong architecture, a series of improvised fixes commonly get thrown onto of a marginal foundation. As a company grows, reliability and expandability issues can undermine the productivity of the organization. These networks need thorough assessment, intelligent strategic analysis, and in-depth expertise to upgrade to an IT infrastructure that will act as the reliable foundation to meet critical business needs and ease downstream growth.

  • Partner with Solution Finders, Not Product Vendors
    Smaller businesses need direction and insight to work through an ever more complex maze of IT options offered for enabling business growth and enhancing productivity. Businesses do not need an IT consultant or support organization that tries to sell them products. Progent avoids conflicted motives by not reselling hardware and software. Progent sells consulting and services exclusively. This allows Progent to match consulting support with the real interests of clients. Combining IT support and product selling can result in a situation where the proposed solution is built around a preselected technology instead of being driven by the true needs of a customer.

Get in Touch with Progent
In case your Chattanooga, Tennessee company wants to contact Progent to ask about network outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Technical Help
For fast online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's Microsoft-certified Windows Server 2019 consultants can assist your company to design and implement an efficient migration to Windows Server 2019 using your current deployment architecture or a cloud-based or hybrid model. Microsoft Windows Server 2019 offers major improvements in capacity, performance, manageability, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud deployments, availability, and container support.

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    Progentís IT outsourcing packages offer economical network support for small organizations. Whether it includes planning network infrastructure, creating an in-house Help Desk or outsourcing a one, rolling out a new email system, monitoring your network, or building an on-line business application, outsourcing your network technical services can contain costs and minimize risks, permitting network service budgets to increase in a more linear and controlled manner than is feasible by assembling a bulky, knowledgeable in-house network support staff. Progentís Outsourcing White Paper and flyers explain how Progent can enable you to create a secure and robust network foundation for your critical applications based on Microsoft Windows including Office XP, Microsoft Office 2003, and Microsoft Office 2000.

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    Progent provide businesses of all sizes world-class IT remote or on-premises consulting services for networks based on Windows technology and Microsoft's .NET servers including Microsoft Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier Certified IT consultants also can provide security expertise for businesses ranging from the small office to the global enterprise.

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    Progent offers national remote help and consulting services for businesses who operate Solaris environments or whose IT systems include a combination of Sun Solaris and Microsoft Windows technology. Online IT help offers optimum return for your information technology dollar by extending client efficiency and limiting the hours billed for network repair services. Sophisticated online support technology and skilled service specialists and consultants combine to enable Progent to handle most network issues without squandering time and money by going to your location. In the vast majority of situations your network issues can be dealt with over the phone or through a mix of phone help and remote network analysis. Progent can put you in touch with Cisco CCIE network experts and CISA certified security specialists to help you with the most challenging network problems.

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    Progent's certified consultants offer technical help and network consulting expertise for Microsoft Exchange 2003 Server, Microsoft Windows Server 2003, and for the complete line of Microsoft Servers. Progent's upgrade, configuration, management, and troubleshooting services for Microsoft Exchange 2003 Server include system design, installation, documentation, local and off-site technical support, Help Desk Call Center support, certified security evaluation, and comprehensive network management outsourcing.

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    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital data, applications and VMs that have become unavailable or corrupted due to component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's disaster recovery specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FINRA, and PCI and, when needed, can assist you to restore your business-critical information.

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    Progent can assist your business in any and all phases of your upgrade to Exchange 2016 including designing high availability infrastructure for an on-premises, cloud-based or hybrid environment; licensing compliance for Exchange 2016 Server and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization design; specifying storage requirements for your virtual machines, databases and logs; configuring HLB for fault-tolerant client access services; planning, configuring and validating Exchange and Windows Servers and DAG groups; integration with SharePoint; preparing your firewall; creating SSL certs; providing client integration with Office 2010 or greater or Office 365; and configuring Outlook on the web.

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    Progent can help businesses of all sizes to move all or part of their network infrastructure to the Microsoft Azure cloud. This can streamline IT management and reduce equipment expense. Microsoft Azure offers a wealth of cloud services and Progent can help you to evaluate the benefits and limitations of different cloud networking architectures you can use with Azure. Progent can help you administer cloud-resident or hybrid cloud and local apps and resources and ensure that you avoid the common errors small companies make when moving to a public cloud. Progent can assist you to set up cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage user identity with Azure Active Directory, and create backup-and-recovery mechanisms with Azure Backup. Progent can also show you how to configure firewalls and VPN tunnels and to manage Apple iOS devices and Android handhelds.

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    Progent's Microsoft consultants can provide cost-effective remote technical support and development services to help your business to design, deploy, administer, and troubleshoot Microsoft SharePoint 2010 installations that can include web sites that can function as portals, extranets, document management applications, wikis, data marts, business analytics, enterprise search engines, workflows, and other utilities to support and enhance collaboration. Progent can help you combine SharePoint 2010 with MS SQL Server and with third-party databases as well as with Microsoft's familiar office productivity applications like Excel, Word, PowerPoint, and Visio. Progent can assist you to upgrade from previous releases of SharePoint or adapt a multi-vendor mix of web technologies into a consolidated and easy-to-manage SharePoint 2010 solution.

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    Colocation data centers make it possible for businesses to share world-class facilities for housing computer equipment that runs mission-critical applications. Progent's Microsoft and Cisco premier IT experts can assist your business with all aspects of your colocation strategy including selecting and moving to a colocation site, creating network architecture, defining hardware, on-premises and on-line maintenance, setting up offsite network management, and training your support personnel.

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    For small and midsize businesses, network security and compliance can be too complicated to master yet too risky to overlook. The world's largest enterprises have been hacked, and the leading cloud services have on occasion been knocked out. It looks as though there's nowhere to hide. Progent has made it affordable for small and midsize companies to implement vital security projects successfully by providing the benefit of billable time to the closest minute without any minimum billing for remote help. This means you have the help of a seasoned information expert to provide just the knowledge you need whenever you need it. Progentís CISA, CISM, GIAC, CISSP and ISSAP premier consultants can assist you with any level of system security including security audits, malware screening and recovery, spam and email content filtering, email data loss and data leak prevention, regulatory compliance reporting, and creating a complete security plan.

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    Progent practices information transfer from Progent's consultants to clients. By educating clients to deal with technical issues that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent has few competitors. Medium-size companies who utilize trusted freelance service providers or who maintain internal support personnel benefit when Progent transfers knowledge about new technology and tested processes to make their networks more robust, protected, and efficient.

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