Chattanooga, TN Online Support from World-class Computer Troubleshooting Experts
Progent's computer network technical support services can deliver your Chattanooga, TN company low cost and reliable access to world-class technical engineers. By providing IT consulting service when you require it, offering specialized expertise for vital applications, offering unique services such as automated network monitoring, and invoicing only for support you receive, Progent gives your Chattanooga, Tennessee company an affordable option for optimizing the productivity of small-scale business networks. If you have an onsite datacenter, connect to cloud infrastructure, or have a hybrid cloud/on-premises network, Progent is the smart way for organizations to create and manage a reliable and safe IT network and to have fast availability of the skilled support typically restricted to corporations who can set up a large internal IT organization.

For larger businesses, Progent offers co-sourcing and project management support to reinforce the subject matter expertise of your internal IT service personnel. Co-sourcing can cut costs and help meet schedules for major projects like application development, business continuity planning, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide access to certified consultants to assist your company to design and implement a sensible cloud computing strategy.

Main Technical Areas Supported by Progent for Businesses in Chattanooga, Tennessee
Progent offers the services of qualified consultants for all aspects of business network technology deployed in small and midsize organizations. Technologies serviced by Progent's consultants include:

Service Delivery Alternatives Available for Chattanooga, Tennessee Companies
Progent offers a selection of options for providing small businesses and local governments with cost-effective computer services for troubleshooting, system architecture, and IT management. Progent's paradigm for providing network support is based on the Call Center operational structure common to big IT organizations. Progent's Contact Center Support Model promotes rapid support, comprehensive activity documentation, reliable follow-up, and strict cost control across an array of IT support delivery modes that include online repairs, in-person help, and top-level consulting.

  • Online Support
    Progent's Technical Response Center provides urgent and scheduled online support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's certified service professionals can assist clients to troubleshoot and fix network problems without the cost or delay of travel for onsite support visits. The background of Progent's network consultants allows them to handle most IT issues quickly. For complex problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-based signup process for first-time customers to address emergency network problems and Progent bills per minute with zero sign-up fees or minimums, so you are invoiced only for the help you get. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Find out additional information about Progent's remote computer troubleshooting expertise.

  • On-site Support
    Progent offers on-site computer support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite support personnel can work in tandem with Progent's remote support experts to give small and midsize companies the ideal combination: on-premises support technicians when you need them plus the remote expertise of Progent's seasoned staff of IT consultants, security professionals, and business software developers. The wait time for on-site service calls is usually under 24 hours. There is no sign-up or retainer fee for registering as a Progent client for onsite support. Learn more details concerning why to register for Progent's onsite computer support.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems. To learn more, refer to Online Help Desk Services.

  • Shared Help Desk Services
    Progent's Co-managed Help Desk services allow your business to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced support solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, status tracking, and reporting. To learn more, refer to Progent's Help Desk Co-management services.

  • Consulting Services
    Progent provides small and midsize businesses affordable availability of enterprise-class consultants who can deliver assistance with vital products and technologies such as Microsoft Windows Server 2022 solution design and migration services, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting support for's NodeZero penetration test platform, company-wide network security engineering, fault tolerant it system engineering, server virtualization strategies, plus integration, customization and training for small business programs such as financials, ERP and MRP, reporting, CRM, and productivity software. Progent can provide assistance with short-term projects including office moves and massive software migrations, extended projects like customizing a legacy ERP system to a current MS Dynamics or Dynamics 365 package, relational database application development and administration support, and web development, on-going services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure monitoring and network administration, or emergency response like disaster recovery and virus cleanup.

  • Infrastructure Guidance for Teleworkers
    Progent can help small and mid-size businesses to plan, configure and troubleshoot the infrastructure required for remote workers. Areas of infrastructure for which Progent's consultants can deliver guidance include safe and convenient VPN tunnel connections, Virtual Desktop Infrastructure software, router configuration, Wi-Fi network design and implementation, and reliable Internet connections. To find out about Progent's infrastructure consulting services for a remote workforce, refer to infrastructure support services for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting services for all of a small company's servers in an environment that not only provides the top degree of availability and extensibility but that is also easy for customers to migrate to a different support firm or to move internally when your situation warrants it. Progent's Private Cloud hosting service is structured around tested virtual server techniques that allow small businesses with multi-vendor environments to save dramatically on the costs of capital equipment, system maintenance, and network administration while getting world-class availability and an unprecedented degree of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed solution, can handle the multi- OS and non- standardized environments typical of smaller companies, and retains control of the licenses in the client's hands so that migrating to a new virtualized host is fast, safe, and affordable. This eliminates ending up a captive to a specific hosting service while still providing all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent offers advanced remote support services to help organizations of any size connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help your IT team to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that seamlessly combine local IT assets as well as public clouds. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight line of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's cutting edge behavior-based analysis technology to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the complete threat progression including protection, infiltration detection, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering through leading-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your company's specific needs and that helps you prove compliance with legal and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital data, apps and virtual machines that have become unavailable or damaged due to component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, when needed, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, enhance and troubleshoot their connectivity hardware like routers, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating appliances that need critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading data security companies to provide centralized management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT personnel and your Progent engineering consultant so that all potential problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your core network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with government and industry security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's preparedness either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup/recovery environment that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Alternative for Chattanooga, Tennessee Businesses
Progent's size, scope of technical skill, and experience with enterprise network support allow small and midsize businesses to avoid the pitfalls related to over reliance on small service organizations or independent engineers.

Teaming with Progent's Experts allows your business to:

  • Avoid Excessive Dependence on Individual Consultants
    For IT support, smaller businesses often rely excessively on independent consultants. Though individual support providers carry lower overhead than larger IT service firms and can typically bill nominally smaller fees, they are often spread too thin to respond quickly to critical situations. If an independent consultant is busy with another client, sick, on travelling, or in class, the absence of replacement staff may require your business to wait for help during a crisis. As your small business grows, network downtime or difficulties with line-of-business applications get more costly. The money you believed you were saving on a freelancer can disappear quickly because of lower output. In addition, when freelance consultants encounter unfamiliar problems, the unavailability of a big engineering group to fall back on for advice requires them to learn with the meter running while your business winds up with the costs for their ongoing education.

  • Gain Access to Expertise in Sophisticated Network Issues
    Many smaller service organizations or freelance consultants focused on small business network consulting may excel at delivering routine fixes but don't have the seasoning to deal cost-effectively with complex IT configurations with a variety of operating systems, numerous offices, VoIP systems, remote clients, integrated accounting and analytical applications, data-driven web sites, and custom line-of-business applications. Progent's background with global enterprises and Progent's large group of specialists can be valuable to your company because big-company environments are characteristically complicated, support issues require in-depth knowledge in numerous technical areas, and achieving a high level of stability, reliability, and protection calls for enterprise-proven processes.

  • Build a Firm Foundation for Growth
    Small businesses typically begin with an IT system implemented on a tight budget. Lacking a carefully designed architecture, a series of band-aid repairs commonly get thrown on top of a tenuous structure. As a business evolves, reliability and scalability issues can hinder the success of the organization. These environments require proper evaluation, smart business analysis, and broad-based experience to migrate to an IT infrastructure that can provide the solid basis to handle critical business needs and support downstream growth.

  • Partner with Solution Providers, Not Resellers
    Small companies require direction and education to work through an increasingly complicated maze of IT options offered for enabling growth and enhancing efficiency. Businesses do not need an IT engineer or support organization that attempts to promote products. Progent eliminates conflicted motives by not reselling any products. Progent provides consulting and services only. This allows Progent to match technical services with the real needs of clients. Mixing network support and product selling can result in a situation where the recommended solution is built around a preselected vendor rather than being driven by the true needs of a client.

How to Contact Progent
In case your Chattanooga, Tennessee business wants to contact Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Network Assistance
For immediate online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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