Fast, Affordable Online Computer Assistance for Chattanooga, Tennessee Small Companies
For over twenty years, Progent has focused on providing enterprise-quality IT support services to clients with small-company IT budgets. Progent has built a powerful support solution that features a streamlined, tightly connected virtual office network, custom online troubleshooting technology, a substantial team of consultants certified in a wide range of technical practice areas, a Call Center operational structure that maximizes responsiveness and guarantees follow-up, a worldwide group of remote troubleshooting experts, on-site support dispatching for the majority of most zip codes in the United States, and a corporate culture focused on resolving technical issues in the least time and at the least cost to customers.
For larger companies, Progent can provide co-sourcing support to reinforce the subject matter expertise of your internal IT support personnel. Co-sourcing can save money and help meet schedules for major projects such as application programming, business continuity planning and testing, security evaluations, office consolidations, or software migrations and upgrades.
Progent can also offer access to accredited experts to help your business to design and execute a sensible cloud strategy.
Core Products and Technologies Serviced by Progent for Office Networks in Chattanooga, Tennessee
Progent provides the support of certified consultants for all facets of network technology found in small and midsize organizations. Technologies serviced by Progent include:
Support Delivery Alternatives Available for Chattanooga, Tennessee Businesses
Progent offers a variety of options for providing small companies and local governments with cost-effective computer services for technical support, consulting, hosting, and network management. Progent's paradigm for providing network support services is based on the Call Center structure familiar to big IT organizations. Progent's Helpdesk Service Model promotes fast response, thorough activity documentation, dependable follow-up, and strict cost control for a range of network support delivery options that include online troubleshooting, onsite support, high-end consulting, plus server hosting.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
- Remote Support
Progentís Technical Response Center offers emergency and routine remote service for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support experts can assist clients to analyze and fix network issues without the cost or time loss of travel for onsite service calls. The experience of Progent's network consultants allows them to handle most network problems quickly. For the most challenging issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-based registration procedure for first-time customers to accommodate urgent network problems and Progent bills by the minute with zero startup fees or time minimums, so you are invoiced only for the support you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Find out more details about Progent's remote computer troubleshooting expertise.
- On-site Support
Progent provides on-site computer support for registered clients in major metropolitan areas in the U.S. Progent's onsite service personnel can work in tandem with Progent's remote service experts to deliver small businesses the optimal solution: onsite service technicians when you need them plus the on-line help of Progent's seasoned staff of network consultants, security specialists, and business application developers. The response time for on-site support visits is typically under one business day. There is no sign-up or retainer fee for registering as a Progent client for on-premises service. Find out more details about how and why to register for Progent's in-person network support.
- Help Desk
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all facets of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems. To learn more, visit Online Help Desk Services.
- IT Consulting Expertise
Progent offers small and midsize companies affordable access to world-class IT professionals who can provide help with vital technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, network security engineering, fault tolerant network consulting, virtualization strategies, plus integration, programming and support for small business programs such as accounting, operations, reporting, sales automation, and productivity software. Progent can help with one-time projects including office moves and major system migrations, extended projects such as management information application programming and support, database software programming and administration services, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network health monitoring and network administration, or emergency services like disaster recovery and malware cleanup.
- Application Hosting
Progent offers hosting for vital business applications such as Exchange Server and Microsoft SQL in order to provide small companies with higher levels of dependability, security, and recoverability than is possible with the type of in-house data center that is achievable for the majority of small and midsize organizations. Because Progent utilizes the same facilities that host the gear of many of the planet's largest information technology organizations, Progent can eliminate the investment in building and managing the systems required for world-class environmental control, electrical failover, and redundant Internet access. For hosted application servers, Progent can also see to it that patches and revisions stay updated, protection and performance is continually monitored, and systems and data files are consistently archived and ready for full and prompt restoration. Learn more about Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting for all of a small or midsize organization's servers in a setting that not only provides the top level of availability and expandability but that is in addition simple for clients to transfer to a different support firm or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting is built around mature virtual server techniques that permit businesses with mixed environments to benefit dramatically on the expense of hardware, infrastructure support, and network administration while achieving world-class dependability and an unprecedented degree of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered service, can handle the multi- platform and non- standardized networks typical of small companies, and keeps control of the licenses in the customer's hands so that migrating to a different virtual host is fast, safe, and inexpensive. This avoids becoming a prisoner of a single hosting provider while still offering all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent offers advanced remote consulting support to help businesses of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that utilize physical IT assets along with public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of background delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent's low-cost ProSight family of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning technology to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the entire threat progression including blocking, infiltration detection, containment, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you prove compliance with legal and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical files, applications and virtual machines that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide world-class expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, when needed, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their networking appliances like switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off common chores like network mapping, expanding your network, locating devices that need critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top data security companies to provide centralized control and comprehensive security for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper level of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so that all potential issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an objective evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both also include one year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security requirements, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance consultant. The interview is designed to help evaluate your company's preparedness either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup/recovery environment that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Why Progent Is the Right Alternative for Chattanooga, Tennessee Businesses
Progent's staff size, breadth and depth of technical skill, and familiarity with enterprise network support allow small businesses to avoid the problems related to excessive reliance on thinly staffed service firms or individual consultants.
Teaming with Progent enables your small business to:
- Prevent Excessive Reliance on Freelance Consultants
For network services, small businesses often depend heavily on individual engineers. Although freelance support engineers have lower overhead than larger IT service firms and can afford to charge apparently lower fees, they are often unable to react rapidly to critical network problems. If a freelance engineer is busy with different client, ill, on vacation, or in training, the lack of replacement staff may force your company to wait for help during a crisis. The more your small business grows, system downtime or difficulties with critical programs become more costly. The dollars you believed you were saving on an independent consultant can be eaten up quickly because of lost output. In addition, when independent engineers confront new technologies, the lack of a big consulting group to depend on for assistance forces them to learn in place while your organization ends up footing the bill for their continuing training.
- Have Access to Certified Professionals in Advanced Information Technology Issues
Many small service organizations or freelance engineers specializing in small business IT consulting are capable of delivering connect-the-dots solutions but lack the seasoning to deal cost-effectively with complex network infrastructures with a variety of platforms, multiple sites, Voice over IP implementations, remote workforces, integrated accounting and analytical software, eCommerce, and custom line-of-business software. Progent's experience with global enterprises and Progent's large group of specialists can be valuable to your business because big-company networks are inherently complex, support problems require thorough knowledge in many technical disciplines, and achieving a high degree of robustness, reliability, and protection calls for enterprise-tested leading practices.
- Build a Firm Basis for Growth
Small companies typically begin with a network cobbled together on a tight budget. Lacking a proper basis, a series of band-aid repairs often get piled onto of a weak foundation. As a company grows, reliability and expandability problems can undermine the productivity of the organization. Such networks need thorough evaluation, intelligent business analysis, and in-depth experience to migrate to a network infrastructure that can act as the solid basis to meet current business requirements and ease downstream growth.
- Partner with Solution Finders, Not Product Vendors
Small companies need guidance and education to navigate through an ever more complex maze of technology alternatives available for enabling business growth and enhancing efficiency. Businesses do not need a network consultant or support firm that attempts to sell them a product. Progent avoids conflicts of interest by not reselling any products. Progent sells services only. This permits Progent to match consulting services with the real interests of clients. Combining network support and product selling can lead to a conflict where the recommended solution is based on a predetermined vendor instead of being driven by the actual requirements of a customer.
If your Chattanooga, Tennessee company needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.
Immediate Online Technical Assistance
For fast remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).