Immediate Remote Troubleshooting for Chattanooga IT Networks
For organizations located in Chattanooga or anywhere in the state of Tennessee, Progent offers online help for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified engineers have provided remote support to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve challenging networking issues, as well as the assistance of CISA and CISSP-qualified security experts to help with advanced security architecture and diagnostic issues.
Progent's remote support experts provide exceptional leverage due to the fact that they have the real-world experience and are equipped with the sophisticated technology necessary to resolve most information system issues rapidly. This lowers direct expenses since service calls require fewer chargeable minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your company benefits additionally with indirect expenses by minimizing or eliminating network downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive online technical support expertise is particularly valuable for organizations that are dependent on public clouds for vital infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.
Progent's billing policy for online help is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are billed only for the support that you receive. Unlike many online service firms, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing avoid scenarios where quick fixes manage to turn into big invoices. Progent's skill at disposing of problems efficiently means you saves cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined an arsenal of customized technologies and field-proven methodologies which allow the maximum level of effectiveness for remote help and repair for computer networks of any size. Progent offers safe VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the experts of Progent's online support team to interface to your company's computer system remotely without breaching system security.
Progent's proven customer support reporting system keeps thorough histories of the service that Progent's clients have received. Progent's authorized engineers have access to the history of all help provided to each customer by every engineer. This archive of issues and resolutions is organized as a conveniently retrievable proprietary database that enables Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the quality of Progent's support services improves daily. Progent's extensive list of certifications and working relationships with major vendors including Cisco and Microsoft open up other extensive technical support knowledge bases and permit fast response from vendors' in-house support staff so Progent's online service specialists are able to determine optimal solutions in the least time.
Online technical services available from Progent to businesses in Chattanooga and anywhere in the state of Tennessee include:
Certified MS Windows Expertise
Progent's Microsoft-premier remote support professionals can provide computer troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can help your company with a wide variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 deployment,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid integration support, Microsoft Skype for Business Server planning and deployment support, Lync Server management, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of affordable PC desktop support services to help your company to deploy, integrate, repair, and administer workstations and laptops powered by Windows. Progent's desktop support services cover areas such as offering Windows 10 integration support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure engineers, and validates an individual's technical skills at the master level. Cisco-qualified CCIEs can resolve the most complex issues encountered in network design, integration, management, protection, and troubleshooting. CCIEs operate closely with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network management utilities and developing alternate approaches or locating program updates. CCIEs offer exceptional value because their broad expertise allows them to resolve problems rapidly. In typical cases, less seasoned service providers can struggle for hours or even days with the same problems that a CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can communicate with your environment by means of the latest remote troubleshooting technology in order to provide efficient, secure, and affordable diagnosis and repair.
Progent's CCIEs can provide help for all of Cisco's top-selling family of connectivity devices by offering services that include:
CISM and CISSP Certified System Security Specialists
Progent's qualified CISM and CISSP cybersecurity consultants offer a variety of system protection services to improve the defenses of your Microsoft Windows, macOS and OS X, or Linux network against assaults or help your business to clean up quickly after a damaging breach. Security support services offered by Progent cover in depth information security assessment utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick recovery from malicious assaults; integrating firewalls; establishing safe techniques for remote and mobile connectivity; securing your messaging system against viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote consulting support to help organizations of any size connect their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that combine on-premises IT assets along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a repeatable runbook for recovering services quickly after a breakdown. SRM provides centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, upgrades and patches and can generate reports to confirm full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help your organization to plan, deploy, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud environments that deliver maximum availability, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high level of automation independent of the hardware making up the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer phone-based consulting services to cover a wide spectrum of information technologies such as network infrastructure, email solutions, network and process security, plus UNIX/Linux and Windows integration. For server hardware economization and simplified administration in networks that incorporate Linux-based systems with Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also help with migration from older systems to MS Windows or Linux-based environments. Progent's group-oriented methodology for solving technical problems enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts service costs.
Important Linux versions for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price services designed to enable small and mid-size businesses to benefit from the same advanced IT solutions deployed by some of the world's leading corporations. Progent's ProSight suite of network monitoring and management services covers all critical areas of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based AV products. ProSight ASM protects local and cloud resources and offers a unified platform to manage the entire threat lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital files, applications and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to deliver centralized management and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, reconfigure and debug their connectivity hardware like routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management activities, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating devices that require important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so all looming issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your essential network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. See more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's preparedness to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup environment that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting experts for contract information technology projects. Billing rates for ongoing consulting tasks are determined based on the qualifications of the consultants required. Progent's experience with these special fields of computer technology allows clients to complete major initiatives within budget and on time. Progent's special online consulting services include:
How Your Chattanooga Business Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Help Desk programs for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle complex issues.
Progent's Help Desk Call Center consulting expertise can assist you in creating an effective new Help Desk or enhancing your current organization, evaluating or enhancing Call Center software to meet the special demands of your company, or providing temporary online staff to supplement your internal Call Center team during unusually busy situations such as software migrations, mass upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center team of seasoned information technology consultants gives your workers in Chattanooga or anywhere in the state of Tennessee immediate communication with an efficient technical support resource with years of experience offering telephone-based support and online troubleshooting for IT systems powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk the reputation as a key enabler of company performance, and Progent's policy is to fix and not merely record technical problems.
- Business Applications Support: Education, Custom Programming, and Integration
Progent's Applications Consulting Team provides remote advanced engineering expertise and education in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and training for Microsoft business applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For more information concerning Progent's expertise, custom programming, and education offerings, refer to Progent's Applications Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent can deliver businesses in Chattanooga, or anywhere in the state of Tennessee, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager support. Progent can customize SCOM to fit your business so your network support is proactive rather than reactive. By detecting looming trouble spots before they evolve into network outages, automated monitoring can head off stressful and expensive information system failures. Progent can also deploy system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or systems that incorporate multiple platforms.
To get in touch with Progent about emergency remote support with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or see Contact Progent.
For organizations and startups in Chattanooga or anywhere in the state of Tennessee, Progent's online network support specialists can provide expert and cost-effective system support whenever your business has to have it. More than a decade of providing online technical assistance has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to fine tune remote access technology to repair network problems rapidly while eliminating the expense and lost productivity that comes with in-person service calls.
Even if your Chattanooga organization relies on a regular freelance support technician or employs a full time organization that can deal with the majority of computer issues, Progentís Microsoft certified engineers are available to offer an easy and transparent remote expansion of your local resources for situations when your regular IT support personnel either don't have the time or the knowledge to solve sudden system crises or particularly tough integration projects.
Features of Progent's Online Network Services for Chattanooga
Progent's phone support, remote repair, system security consulting, and system management services give offices in Chattanooga or anywhere in the state of Tennessee unparalleled leverage for your support budget. Whether you need one-time telephone help and Internet-based network repair or ongoing Help Desk call center support and system management, Progent's experts can deliver your business world class IT support while allowing you to avoid the expense and hassle of maintaining a large in-house IT staff. Highlights of Progent's National Remote Support program include:
- Immediate Phone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to companies in Chattanooga and is also ideal for customers in geographic regions of Tennessee that lack consultants with in-depth expertise supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Partner consulting company, Progent has access to a wide array of Microsoft support utilities, technical databases, and on-going education.
- By the Minute Rates to Minimize Costs
Progent offers remote help on a by-the-minute basis, so you pay only for the support you receive. Progent requires no minimum fee for online service and imposes no periodic retainer for services provided during normal working hours. This keeps you from facing big invoices for simple repairs.
- Access to Cisco Certified Network Architecture Experts
Progent's registered experts for Cisco offers the services of authorized specialists with skill in planning, implementing, and troubleshooting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build fast, reliable, and protected infrastructure for wireline and wireless networking.
- Application Experts Group
Progent's core support offerings include system integration, Microsoft Exchange consulting, corporate security planning, and Help Desk Co-management services. Progent's Experts group offers world-class consulting expertise for critical business applications. Support offered by the Application Experts Group covers:
Microsoft Dynamics GP Support and Customization
Microsoft Project Expertise
Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Help
BI Reporting Consulting and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Project Management and Application Programming
MySQL Project Management and Software Programming
Apple Macintosh Help
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a full service centralized source for IT generalists and application experts, Progent is able to tailor fast, cost-effective, and thorough IT solutions that meet the special needs of your company.
- Sophisticated Online Access Tools
Secure remote connectivity allows Progent's support experts to observe exactly what your customers see. This makes it easier to produce quick fixes to issues that might otherwise require a costly onsite visit. State-of-the-art remote access tools and experienced technicians together enable Progent to repair most network issues rapidly and affordably. Progent is a pioneer in online support and remote network analysis.
- Support for Mainstream VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising network security.
- 24-hour Support for High System Availability
For organizations with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Combined with automated 24x7 network monitoring based on MS Operations Manager, this offering can help produce maximum system uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing services are intended especially for budget-constrained organizations whose workers require instant recourse to a Help Desk service with effective telephone support and complete escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of technical expertise, refined support software, and familiarity with corporate IT allow companies to escape the pitfalls associated with excessive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does My Business Start Getting Remote Computer Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified consultants average more than ten years of real-world industry experience, in the trenches of network support, executing a broad variety of technical tasks for a large array of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support team. This guarantees that you get not just world-class IT help, but also a support engineer with field-tested approaches for using technical knowledge to fix real-world network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-premises visits by the minute. As a result, you are invoiced only for received services. Progent does not demand a higher rate for off-hours or emergency service, and within California or in regions where Progent offers in-person support, Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for services delivered during regular business hours. Many support organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast fixes so you will not be tempted to permit simple problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find services where Progent faces little competition. Businesses who utilize trusted independent service providers or who maintain internal IT personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more reliable, protected, and efficient.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to provide 24x7 remote tracking services based on MS Operations Manager. MS System Center Operations Manager allows your network support to be proactive instead of reactive. By anticipating potential issues before they result in downtime, network monitoring can keep your information network from painful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.