Fast Remote Technical Support for Chattanooga Tennessee Networks
For organizations in Chattanooga Tennessee, Progent provides online technical support for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have delivered online support to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to solve complex infrastructure problems, as well as the assistance of CISA and CISSP-certified cybersecurity experts to help with advanced security design and diagnostic jobs.
Progent's online technical support engineers offer exceptional value because they have the practical background and are equipped with the sophisticated tools required to solve most information system problems quickly. This lowers direct expenses because solutions require fewer billable consulting minutes. Online support also avoids the expense of dispatching an engineer to your site. Your organization saves even more in indirect costs by reducing or eliminating system outages and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote technical support know-how is especially important for businesses that depend on public clouds for critical network infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an alternative.
Progent's pricing model for remote help is structured to leverage your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are billed exclusively for the support that you actually get. Unlike many online support firms, Progent asks for no service activation charge or minimum payments. Progent's one-minute granularity and simple model for pricing eliminate situations where quick fixes somehow end up as major tabs. Progent's penchant for disposing of technical issues quickly means you saves money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of customized tools and field-proven methodologies which promote the highest degree of effectiveness for remote consulting and troubleshooting for IT networks of any size. Progent offers safe Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the engineers of Progent's Technical Response Center to communicate with your network without violating corporate security.
Progent's sophisticated technical support database application includes extensive records of the service that Progent's clients have received. Progent's authorized engineers have the benefit of the details of services provided to each customer by any Progent engineer. This archive of issues and responses is structured as a conveniently accessible internal knowledge base that allows Progent's remote support experts to share their knowledge with the whole team to ensure that the value of Progent's support improves daily. Progent's advanced certifications and close relationships with important technology companies such as Cisco and Microsoft make available other extensive technical support databases and permit quick access to manufacturers' internal product engineers so Progent's online service experts can determine the best resolutions in the least time.
Online services available from Progent to businesses in Chattanooga Tennessee include:
Certified Windows Expertise
Progent's Microsoft-expert online support experts can deliver computer problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist you with a broad variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 planning and configuration,
MS Exchange Server 2016 migration, Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint 2016 migration support, Microsoft Teams configuration help, Skype for Business migration support, Lync Server integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Access Application Development,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a wide array of cost-effective PC desktop support services to assist your company to deploy, integrate, repair, and administer workstations and notebooks based on Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 migration help plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to streamline the management of your desktops and web-facing tablets and smartphones.
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE certification is the top accreditation for network infrastructure professionals, and validates an individual's networking knowledge at the master level. CCIEs can deal with the most stubborn problems associated with network planning, installation, administration, protection, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network administration utilities and coming up with alternate approaches or identifying software updates. CCIEs provide excellent cost-effectiveness because their deep expertise enables them to resolve problems rapidly. In many cases, less experienced consultants can wrestle for hours or even days with identical problems that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified support experts can tie into your computer system using advanced remote support tools in order to provide fast, safe, and economical analysis and remediation.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
Progent locations in Tennessee State
Progent's CCIEs offer help for the complete line of Cisco's top-selling family of infrastructure appliances by providing consulting services such as:
CISM and CISSP Premier System Security Consultants
Progent's accredited CISM and CISSP cybersecurity consultants offer a variety of security solutions that can enhance the defenses of your Windows, macOS and OS X, Linux network against assaults or assist your company to recuperate quickly after a damaging breach. Security support services offered by Progent cover comprehensive data security assessment using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast cleanup after malicious attacks; setting up firewalls; designing safe techniques for remote and mobile connectivity; protecting your messaging infrastructure from spam and DHA attacks; and initiating 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide expert remote support to help businesses of all sizes integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that utilize on-premises resources along with public clouds. To help you to integrate cloud services with networks, Progent offers a variety of public cloud integration services such as Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a repeatable workflow for recovering services rapidly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, updates and patches and can produce audit reports to confirm complete service restoration, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help you to design, deploy, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that deliver high availability, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high level of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer remote support services to address a wide array of information technologies such as network infrastructure, email systems, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and simplified administration in environments that incorporate Linux-based systems with Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with transitioning from older systems to Windows or Linux-powered solutions. Progent's team-based approach to resolving network issues promotes fast escalation, when required, to engineers with task-relevant expertise to handle complex scenarios. This accelerates repair of critical problems, minimizes network downtime, and cuts support expense.
Major Linux platforms for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate managed services designed to allow small and mid-size businesses to utilize the same best-of-breed IT solutions used by some of the industry's leading enterprises. Progent's ProSight suite of network monitoring and management services addresses all key facets of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis tools to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and offers a single platform to address the entire threat lifecycle including blocking, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with legal and industry information protection regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also help your company to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital data, apps and virtual machines that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight DPS to be compliant with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further layer of analysis for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off common chores like network mapping, expanding your network, locating devices that need critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your network operating at peak levels by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent consultant so that any looming issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to get an unbiased assessment of the health of their network. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with data security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance consultant. The interview is intended to help evaluate your company's preparedness to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT projects. Billing rates for ongoing development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these special areas of information technology enables clients to complete critical projects within budget and on schedule. Progent's project-based online consulting services include:
How Your Chattanooga Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk support programs for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all facets of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's regular desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve the most issues.
Progent's Help Desk consulting services can aid you in creating an efficient new Call Center or improving your existing one, evaluating or customizing Help Desk Call Center application software to meet the particular needs of your corporation, or providing occasional phone support staff to work with your existing Call Center group to handle high-demand situations like software migrations, mass upgrades, or installing new business software.
Progent's Help Desk Call Center staff of veteran information technology professionals offers your clients in Chattanooga Tennessee rapid communication with an efficient network service group with extensive experience offering telephone-based help and online diagnostics for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk perception as a major driver of company success, and Progent's target is to resolve instead of simply document technical issues.
- Business Applications Support: Training, Programming, and Problem Solving
Progent's Applications Experts staff offers phone-based and in-depth consulting support and training in key application areas that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting, customization, and education for Microsoft applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's consulting, custom programming, and training services, refer to Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver organizations in Chattanooga Tennessee remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can tune Operations Manager to fit your environment so that your network maintenance is proactive and automated. By spotting emerging problems before they grow into downtime, automated monitoring can avoid stressful and expensive service breakdowns. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or systems based on a variety of OS platforms.
To get in touch with Progent about emergency remote assistance with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Chattanooga Tennessee, Progent's phone-based computer support engineers can deliver professional and affordable system help the instant your organization has to have it. Long experience offering online repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to fix computer problems quickly while eliminating the expense and lost productivity that comes with on-premises service visits.
Even if your Chattanooga organization has a regular freelance consultant or employs an in-house IT staff that can deal with ordinary network issues, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless virtual extension of your local resources for situations when your usual IT support personnel either lack the time or the experience to fix sudden network emergencies or particularly tough integration problems.
Details of Progent's Remote Computer Support for Chattanooga Tennessee
Progent's phone support, remote repair, network security expertise, and system management services give offices in Chattanooga Tennessee the greatest leverage for your IT budget. Whether you require one-time phone help and remote network repair or full-time Help Desk call center services and system management, Progent's professionals can deliver your business world class network support while allowing you to avoid the cost and hassle of carrying a full-service internal IT staff. Key features of Progent's online help services include:
- Fast Phone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can provide immediate and economical expertise to companies in Chattanooga Tennessee and is also ideal for customers in geographic areas that have a limited supply of consultants with proven experience supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner support company, Progent has the advantage of a broad selection of Microsoft support tools, technical databases, and continuing education.
- By the Minute Rates to Reduce Expenses
Progent provides online support on a by-the-minute basis, so you are charged only for the services you use. Progent requires no minimum charge for phone support and requires no monthly subscription fee for services delivered during regular business hours. This keeps you from paying big bills for simple repairs.
- Availability of Cisco Certified Network Infrastructure Professionals
Progent's certified experts for Cisco can provide access to authorized professionals with experience in designing, deploying, and troubleshooting networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, reliable, and secure infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's core consulting offerings include technology integration, Microsoft Exchange Server expertise, network security planning, and shared Help Desk services. Progent's Experts group offers in-depth consulting expertise for specific application areas. Support offered by the Application Experts Team includes:
Dynamics GP/Great Plains Support and Customization
MS Project and Project Online Support
Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Help
BI Reporting Development and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, SQL Server 2016 Software Development, and Microsoft SQL 2014 Application Development and Debugging
Oracle Project Management and Application Programming
MySQL Database Administration and Software Design
Apple Macintosh Support
Amazon Marketplace Web Service Programming
By offering a full service centralized source for IT generalists and specialists, Progent can tailor fast, affordable, and thorough IT solutions that align with the unique requirements of your company.
- State of the Art Remote Connectivity Software
Secure remote access allows Progent's service professionals to observe precisely what your users see. This makes it easier to find fast solutions to problems that could otherwise require a costly onsite visit. State-of-the-art remote connectivity software and expert technicians together allow Progent to repair most network issues rapidly and economically. Progent is a pioneer in offsite support and remote system monitoring.
- Support for Popular VPN Gateways
Progent supports safe Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without weakening system security.
- 24x7 Support for High Network Availability
For organizations with vital applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager, this offering can help produce maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are intended especially for budget-constrained offices whose workers need immediate recourse to a Help Desk service with effective telephone support and full escalation ability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of technical experience, refined support tools, and understanding of enterprise networking allow businesses to escape the limitations associated with excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.
Progent adds value by offering:
How Does My Business Begin Receiving Online Network Help from Progent?
- In-depth Knowledge of Microsoft's Entire Family of Servers
Progent offers world-class support for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration consulting, Windows Server 2008 expertise, Microsoft Windows Server 2003 upgrades, MS Exchange 2019 planning and configuration, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises help by the minute. Consequently, you owe just for delivered services. Progent does not demand a higher rate for after-hours or urgent service, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and asks no monthly commitment for services provided during regular business hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick solutions so you won't be tempted to allow less critical problems to stay unaddressed.
- Full Records of Delivered Services
Progent has developed a sophisticated support reporting system that records and formats complete documentation for all delivered support activities. Unlike some freelance consultants or local support firms who offer minimal documentation or details of tasks performed, each service provided by Progent is tracked by full documentation. Every Progent staff member has access to the service reports sent by each consultant to each client. The practice of detailing and archiving service records allows more efficient service and eliminates a variety of typical problems such as when a service customer is effectively held hostage to a consultant who wonít let go of vital service information.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few consulting firms to provide round-the-clock network tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering possible issues before they result in lost productivity, network monitoring can keep your IT network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.