Fast Online Help for Chattanooga Tennessee Computer Networks
Fast Phone Technical Support for Chattanooga SystemsFor companies in Chattanooga Tennessee, Progent offers remote support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have provided remote support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to solve complex networking problems, plus the assistance of CISSP-qualified cybersecurity experts to handle high-level security architecture and troubleshooting issues.

Progent's online support engineers provide excellent value due to the fact that they have the real-world experience and are equipped with the sophisticated tools necessary to resolve most information system problems quickly. Efficient support lowers immediate expenses since service calls accumulate minimal chargeable consulting minutes. Remote help also avoids the cost of sending an engineer to your office. Your company benefits additionally in incidental costs by minimizing or avoiding system downtime and related costs resulting from business discontinuity, upset clients, idle workers, and distracted executives. Progent's extensive remote technical support expertise is particularly helpful in environments that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be useful.

Progent's pricing model for online help is structured to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you pay exclusively for the support that you actually get. Unlike typical online service organizations, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute granularity and clean policy for billing do away with situations where speedy. minor solutions somehow end up as large tabs. Progent's penchant for disposing of problems quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an arsenal of customized tools and field-proven processes that ensure the maximum level of effectiveness for online help and repair for computer systems of all sizes. Progent's remote service group can connect to your company's environment without violating system security.

Progent's powerful technical support database application includes thorough records describing the service that Progent's customers have received. Progent's team service personnel have access to the history of all help rendered to every client by every Progent engineer. This archive of anomalies and solutions is structured as a quickly searchable internal database that allows Progent's remote support experts to share their experiences company-wide to make sure that the quality of Progent's support improves over time. Progent's advanced certifications and working relationships with key industry leaders such as Cisco and Microsoft make available additional massive support knowledge bases and allow quick access to manufacturers' internal engineering staff so Progent's remote consulting specialists are able to determine the most efficient resolutions in the least time.

Remote support offered by Progent to customers in Chattanooga Tennessee include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate managed services intended to allow small and medium-size organizations to utilize the same cutting-edge technology used by some of the industry's leading enterprises. The ProSight line of network monitoring and management services addresses all critical aspects of information technology including email protection, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based machine learning technology to defend endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the complete threat lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore product vendors to produce ProSight Data Protection Services (DPS), a family of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup processes and enable non-disruptive backup and rapid recovery of important files, applications, images, and VMs. ProSight DPS helps your business recover from data loss caused by equipment breakdown, natural disasters, fire, cyber attacks like ransomware, human error, ill-intentioned insiders, or software bugs. Managed backup services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these managed backup services are best suited for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide businesses of all sizes a flexible and affordable solution for assessing, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT system. In addition to maximizing the protection and functionality of your computer network, Progent's patch management services allow your in-house IT team to focus on more strategic projects and tasks that derive the highest business value from your information network. Read more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo enables single-tap identity verification on iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you log into a secured application and give your password you are asked to verify your identity via a unit that only you possess and that is accessed using a different network channel. A broad range of devices can be used for this added form of authentication including an iPhone or Android or watch, a hardware token, a landline phone, etc. You can designate multiple validation devices. For more information about Duo identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time reporting plug-ins created to integrate with the industry's top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues like spotty support follow-up or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security vendors to provide web-based control and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, reconfigure and debug their connectivity appliances like switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating tedious network management activities, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that require important software patches, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT staff and your Progent engineering consultant so any potential problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an unbiased assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your core network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with information security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's ability either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the services of world-class online consulting experts for contract IT projects. Billing rates for longer-term consulting tasks are set according to the qualifications of the consultants required. Progent's experience with these special fields of computer technology allows customers to complete major projects within budget and on schedule. Progent's project-based online consulting solutions include:

  • Call Center Support
    Progent's Help Desk Call Center service offerings for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all facets of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle the most issues.

    Progent's Help Desk Call Center consulting support can support you in creating an efficient new Help Desk or improving your current organization, selecting or modifying Call Center software to address the particular needs of your business, or providing temporary phone support personnel to work with your internal Help Desk Call Center resources during unusually busy situations like software transitions, mass upgrades, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of experienced network experts provides your workers in Chattanooga Tennessee immediate access to a large network service resource with extensive background providing phone help and remote troubleshooting for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk recognition as a significant contributor to company performance, and Progent's target is to fix and not just report technical problems.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Experts Group can supply phone-based professional consulting expertise and training in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for Microsoft business applications including CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn additional information about Progent's expertise, programming, and training services, see Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of Microsoft System Center2, expand or tune an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Chattanooga Tennessee online hybrid network monitoring by providing System Center Operations Manager consulting services. Progent can tune SCOM to suit your business so that your IT maintenance is proactive rather than reactive. By spotting possible trouble spots before they expand into network outages, remote monitoring can ward off disruptive and expensive information system crises. Progent can also use network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or environments based on a mix of OS platforms.
How Your Chattanooga Business Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent phone-based help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Chattanooga Tennessee, Progent's online network support specialists are ready to deliver professional and cost-effective IT help the moment your business requires it. Over two decades of providing remote repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune remote connectivity technology to fix network problems rapidly while eliminating the cost and lost time associated with on-premises service visits.

Even if your Chattanooga business deals with a local independent support technician or maintains an in-house IT staff that know how to deal with common network issues, Progent's Microsoft and Cisco certified engineers can offer an easy and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either lack the availability or the experience to resolve unexpected network crises or especially challenging integration problems.

Benefits of Progent's IT Support for Offices in Chattanooga Tennessee
Progent's online support services enable your Chattanooga company to experience the benefits of timely, expert network support without the cost of managing a full-time IT staff. Your network will acquire added strategic worth by becoming more available, productive, and protected. Advantages to your company include:

  • Seamless virtual extension of your on-site IT resources
    With most offices in Chattanooga Tennessee, local network service resources, whether represented by independent consultants or an in-house IT staff, can take care of the majority of network problems. On the other hand, serious problems might strike when local support personnel are overstretched or absent, and some problems may be associated with IT products that is beyond the scope of your local support personnel. In these cases, Progent's online support professionals give you a convenient, quick, and budget-friendly way to supplement your local resources and to convey useful knowledge to increase your capability to resolve downstream problems locally.

  • Reduced Dependence on Freelance Service Providers
    For IT support, smaller offices commonly depend on independent freelance consultants. While freelance consultants carry less internal costs than larger service companies and can afford to charge lower rates, they are sometimes stretched too thin, making it hard to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, sick, on a trip, or in training, the lack of reserve help may force your business to go without help during an IT crisis. As your company grows, system unavailability and problems with vital applications are more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers a dependable source of reserve support expertise to make sure your network remains up and running.

  • Build a Scalable Foundation for Seamless Growth
    Companies typically begin with an IT architecture implemented on a modest budget. Without a scalable framework, band-aid fixes often get thrown on top of a weak foundation. When a network grows, stability and scalability problems can hinder the productivity of the business. Such poorly built systems require proper assessment, smart long-term planning, and broad-based IT knowledge to upgrade to a network infrastructure able to offer the solid foundation to meet current business demands and facilitate downstream expansion.

  • Interact with Solution Providers Rather Than Technology Vendors
    Smaller businesses need guidance and technical education to navigate through an ever more complex maze of product options available for accelerating business growth and enhancing productivity. Businesses hardly need a network engineer who is motivated to sell a specific vendor's technology. Network support and product selling can result in a situation where the proposed solution is built around a predetermined technology instead of the true requirements of a business. Progent avoids these conflicts by offering just services instead of products. This enables Progent to match IT expertise with the real interests of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of technical expertise, fine tuned remote support software, and understanding of corporate IT allow companies to avoid the pitfalls of excessive dependence on smaller consulting firms, individual freelance consultants, or limited internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on professional experience, in the trenches of network support, performing a broad range of IT tasks for a large mix of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support team. This guarantees that you get not only world-class technical capability, but also a consultant with field-tested methods for applying computer knowledge to repair actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and in-person visits per minute. Consequently, you owe just for delivered support. Progent does not demand a higher rate for off-hours or priority support, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no minimum fee and asks no monthly commitment for services provided during regular business hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for fast repairs so you won't be forced to allow minor problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some independent consultants or local service firms who provide scant documentation or specifics of services performed, every service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service documentation transmitted by every staff member to each customer. The discipline of detailing and organizing service records results in more effective support and avoids a slew of common misfortunes such as when a service customer is effectively held captive to a consultant who won't let go of the keys to the kingdom.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to provide 24x7 system monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering potential issues before they result in downtime, network monitoring can save your information network from stressful and expensive service losses.
How Does My Business Begin Getting Remote Network Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.



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    Altaro VM Backup from Hornetsecurity provides small organizations a dependable and budget-friendly platform for backing up and restoring Microsoft Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for on-premises, remote, distributed, and cloud environments and also supports cost-effective backup to Microsoft Azure Block Blob storage. Altaro VM Backup protects against ransomware via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide array of online or on-premises consulting services to assist you to design, deploy, manage and debug a comprehensive backup/restore solution based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent offers a fully managed backup/recovery service based on Altaro VM Backup.

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    Exchange 2013 incorporates major improvements to the capabilities of Exchange Server 2010 and delivers powerful innovations plus a redesigned structure. These improvements affect vital IT areas such as ease of administration, availability, security and compliance, operational costs, teamwork, expandability, performance, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consultants can help you understand the possible advantages of migrating to Microsoft Exchange 2013, create a cost-effective test and deployment plan, and educate your IT staff to manage your Exchange Server 2013 environment. Progent also offers affordable online consulting and support and management for Exchange 2013.

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