Immediate Remote Help for Chattanooga Tennessee Information Networks
For organizations located in Chattanooga Tennessee, Progent offers remote technical support for networks powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve challenging networking problems, plus the assistance of CISA and CISSP-certified security consultants to help with high-level security design and diagnostic jobs.
Progent's remote technical support experts offer exceptional value due to the fact that they have the practical background and are equipped with the sophisticated technology needed to solve most network issues rapidly. Efficient support reduces direct expenses because solutions use up fewer billable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your organization saves even more in incidental expenses by minimizing or eliminating system downtime and related losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted executives. Progent's advanced online technical support expertise is particularly helpful in environments that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be useful.
Progent's pricing model for online help is designed to leverage your network support dollar. Progent charges per minute for phone consulting, so you owe just for the services that you actually get. Unlike many online service firms, Progent asks for no service activation charge or minimum fees. Progent's per-minute granularity and simple model for pricing save you from scenarios where fast fixes somehow end up as large tabs. Progent's skill at handling problems quickly means you saves money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a collection of customized technologies and proven processes which permit the maximum level of effectiveness for remote consulting and repair for computer networks of any size. Progent offers safe VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the staff of Progent's online support team to communicate with your company's environment remotely without breaching network security.
Progent's advanced customer support reporting system includes thorough histories for the support that Progent's customers have received. Progent's staff engineers have the benefit of the records of services rendered to every customer by every engineer. This database of trouble tickets and solutions is structured as a readily retrievable proprietary knowledge base that allows Progent's online support experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services improves daily. Progent's advanced certifications and working associations with major industry leaders such as Cisco and Microsoft open up additional massive technical knowledge bases and permit quick response from manufacturers' internal support staff so Progent's remote consulting specialists can determine the best solutions promptly.
Remote services provided by Progent to clients in Chattanooga Tennessee include:
Authorized MS Windows Expertise
Progent's Microsoft-certified online support engineers offer network troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can help your company with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams integration, Microsoft Skype for Business migration support, Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of cost-effective PC desktop support services to assist your company to install, integrate, repair, and administer workstations and laptops based on Microsoft Windows. Progent's PC desktop consulting services include offering Windows 10 migration support as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your PCs and web-facing mobile devices.
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking professionals, and indicates a consultant's technical knowledge at the master level. Cisco CCIEs can resolve the most challenging issues occurring in network infrastructure design, integration, administration, security, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating problems with Cisco IOS network management utilities and coming up with workarounds or locating software patches. CCIEs are an exceptional value since their depth of expertise allows them to fix problems rapidly. In common instances, less experienced service providers can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can interface to your network using the latest remote support tools in order to perform efficient, safe, and economical diagnosis and remediation.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
Progent locations in Tennessee State
Progent's Cisco CCIEs offer help for the complete line of Cisco's market leading family of networking appliances by delivering consulting services that include:
CISSP and ISSAP Certified System Security Specialists
Progent's accredited CISM and CISSP security and compliance experts can provide a range of system protection solutions that can bolster the defenses of your Windows, Apple macOS and OS X, Linux network against attacks or help your company to recuperate quickly after a serious penetration. Security support services offered by Progent include: in depth network security evaluation utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; fast recovery from virus and worm attacks; installing firewalls; building secure mechanisms for off-site and mobile access; securing your email system against spam and directory harvest attacks; and establishing 24x7 network monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting support to help companies of any size connect their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that utilize on-premises resources as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of experience providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a consistent runbook for restoring applications and services rapidly after an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also allows non-disruptive testing for site recovery, updates and patches and can generate audit reports to confirm full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, configure, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the hardware making up the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists can provide phone-based consulting services to cover a wide range of information technologies including system infrastructure, messaging solutions, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and simplified management in environments that include Linux and Windows, Progent offers VMware integration and Citrix expertise. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux-based solutions. Progent's team-oriented methodology for solving network problems enables fast escalation, when required, to consultants with task-relevant experience to handle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support expense.
Major Linux variants for which Progent offers expert support include:
ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price services intended to enable small and medium-size businesses to utilize the same best-of-breed technology used by some of the world's top corporations. Progent's ProSight line of network management outsourcing services covers all critical areas of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup activities and allows fast recovery of critical files, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide centralized management and comprehensive security for your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, enhance and debug their networking appliances like routers, firewalls, and access points as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding appliances that require important software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT staff and your assigned Progent consultant so that all potential issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with information security regulations, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's preparedness either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup environment that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology projects. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the engineers required. Progent's experience with these important fields of computer technology allows clients to execute critical projects economically and on time. Progent's special remote consulting solutions include:
How Your Chattanooga Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Services
Progent's Call Center support alternatives for organizations with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progentís Help Desk sharing services make it possible for your business to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation platform for handling service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk Call Center staff of veteran information technology experts provides your computer users in Chattanooga Tennessee quick assistance from an effective network service group with substantial experience offering telephone-based consulting and online troubleshooting for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center perception as a key driver of business productivity, and Progent's goal is to fix and not merely report technical problems.
- Business Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Consulting staff can supply phone-based advanced engineering support and training in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and education for popular Microsoft applications including Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. For more concerning Progent's consulting, customization, and education services, see Progent's Applications Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Chattanooga Tennessee online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to accommodate your business so that your IT maintenance is proactive and automated. By detecting potential issues before they evolve into crashes, remote monitoring can ward off disruptive and expensive network crises. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or systems that support a combination of OS platforms.
To contact Progent about emergency remote assistance with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
For businesses and new businesses in Chattanooga Tennessee, Progent's phone-based network support specialists are ready to deliver expert and economical IT help the instant your business has to have it. Long experience offering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine online connectivity technology to repair IT problems rapidly while avoiding the expense and lost productivity associated with on-premises service visits.
Even if your Chattanooga business works with a regular independent consultant or maintains an in-house IT staff that know how to handle day-to-day computer issues, Progentís Microsoft and Cisco certified consultants can still offer an easy and transparent remote expansion of your local resources in cases when your regular IT support personnel either don't have the availability or the experience to handle sudden network crises or particularly complex integration problems.
Features of Progent's Remote Network Support for Chattanooga Tennessee
Progent's phone support, Internet-based troubleshooting, system security consulting, and network administration services give offices in Chattanooga Tennessee the greatest leverage for your support investment. Whether you need occasional phone help and Internet-based troubleshooting or full-time Help Desk call center services and system management, Progent's professionals can deliver your office world class IT support while allowing you to eliminate the cost and administration overhead of running a large internal IT staff. Key features of Progent's online help services include:
- Fast Telephone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to companies in Chattanooga Tennessee and is also ideal for networks in geographic regions that lack consultants with proven experience supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner support company, Progent has the use of a wide selection of Microsoft support tools, service databases, and on-going training.
- By the Minute Billing to Reduce Costs
Progent offers online support on a minute-by-minute billing plan, so you pay only for the services you use. Progent asks for no minimum fee for phone service and asks for no monthly retainer for support services provided during normal business hours. This protects you from facing big invoices for simple fixes.
- Availability of Cisco Certified Network Architecture Experts
Progent's registered experts for Cisco offers access to authorized specialists who have skill in planning, deploying, and troubleshooting networking solutions powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you build fast, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's basic consulting services include technology integration, Microsoft Exchange Server consulting, system security planning, and shared Help Desk services. Progent's Experts Team offers in-depth consulting support in specific business applications. Help offered by the Application Experts staff includes:
Microsoft Dynamics GP Support and Programming
MS Project and Project Online Expertise
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Support
BI Reporting Consulting and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Programming, and Microsoft SQL 2014 Software Programming and Debugging
Oracle Management and Application Development
MySQL Management and Software Development
Amazon Marketplace Web Service Programming and Debugging
By providing a convenient one-stop resource for network generalists and application experts, Progent can tailor fast, affordable, and comprehensive IT solutions that align with the specific needs of your business.
- Sophisticated Online Connectivity Software
Secure online connectivity allows Progent's support experts to see precisely what your users see. This makes it easier to produce fast fixes to problems that could otherwise require an expensive personal visit. Cutting-edge remote access tools and experienced engineers together allow Progent to resolve most network issues rapidly and economically. Progent is an industry leader in online support and remote system tracking.
- Compatibility with Popular VPN Gateways
Progent can provide secure VPN access for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- 24x7 Service for Maximum Network Availability
For organizations with mission-critical applications, Progent offers optional round-the-clock online technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help ensure maximum system uptime.
- Help Desk Services
Progent's Help Desk Call Center services are designed especially for budget-conscious offices whose clients require instant recourse to a Help Desk Call Center with expert telephone support and complete escalation ability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of technical knowledge, refined remote support tools, and familiarity with corporate IT allow offices to escape the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance consultants, or limited internal IT help.
Progent adds value by offering:
How Does Our Company Begin Receiving Online Technical Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on professional experience, at the front lines of network service, performing a broad range of technical projects for an extensive array of clients. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support personnel. This means that you get not just world-class IT skills, but also a support engineer with proven approaches for applying technical knowledge to solve real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for remote service and on-site visits per minute. Consequently, you are invoiced exclusively for delivered services. Progent does not impose a higher rate for after-hours or priority support, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and requires no monthly commitment for support services provided during normal working hours. Many service organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick solutions so you won't be tempted to permit minor problems to stay unaddressed.
- Full Records of Delivered Services
Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or small service organizations who provide scant documentation or specifics of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation sent by each staff member to each customer. The discipline of detailing and organizing service activity allows more effective service and avoids a variety of typical problems such as when a support client is effectively held captive to a consultant who refuses to release the keys to the kingdom.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few support firms to provide 24x7 remote monitoring services powered by MS System Center Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating possible problems before they cause lost productivity, system monitoring can save your IT network from stressful and expensive availability disruptions.
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.