Immediate Online Troubleshooting for Chattanooga Tennessee IT Networks
For companies located in Chattanooga Tennessee, Progent provides online help for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote support to companies in every state in the United States. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to solve challenging networking issues, plus the assistance of CISA and CISSP-qualified security experts to handle high-level security design and diagnostic issues.
Progent's online support experts offer excellent leverage because they have the real-world experience and are equipped with the advanced technology required to solve the majority of network problems rapidly. Efficient support lowers direct expenses because solutions use up fewer billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your organization benefits additionally in incidental expenses by reducing or eliminating system outages and related losses stemming from business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's advanced remote consulting experience is particularly helpful for businesses that are dependent on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an option.
Progent's billing model for online help is designed to leverage your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced only for the services that you actually get. In contrast to many online support firms, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute granularity and clean policy for billing eliminate situations where fast fixes somehow end up as substantial invoices. Progent's skill at disposing of technical issues efficiently means your business spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of customized technologies and field-proven processes that allow the maximum level of effectiveness for remote engineering help and troubleshooting for computer systems of any size. Progent offers safe Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the experts of Progent's Technical Response Center to connect to your computer system remotely without compromising corporate security.
Progent's sophisticated service reporting system stores thorough documentation for the support that Progent's customers have received. Progent's staff consultants have the benefit of the history of support delivered to each Progent client by any consultant. This archive of anomalies and responses is stored as an easily accessible proprietary database that permits Progent's remote support experts to communicate their experiences company-wide to make sure that the value of Progent's support grows daily. Progent's advanced accreditations and close relationships with important industry leaders including Cisco and Microsoft open up other massive support knowledge bases and permit quick access to vendors' in-house product engineers so Progent's remote consulting specialists are able to arrive at the best solutions quickly.
Remote technical services available from Progent to customers in Chattanooga Tennessee include:
Authorized Windows Experts
Progent's Microsoft-certified online support experts can deliver computer repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can help you with a wide range of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 integration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams consulting, Skype for Business Server planning and deployment consulting, Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Programming,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective PC desktop support services to help your business to install, configure, repair, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's desktop support services include offering Microsoft Windows 10 migration support plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the management of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE certification is the highest accreditation for network infrastructure consultants, and validates an individual's network technology knowledge at the master level. CCIEs know how to deal with the most challenging problems associated with network infrastructure planning, integration, administration, compliance, and problem solving. CCIEs work on a privileged basis with Cisco's internal support staff in analyzing anomalies with IOS network management tools and developing alternate approaches or identifying software updates. Cisco qualified CCIEs represent an excellent cost-effectiveness because their depth of expertise allows them to resolve problems quickly. In many cases, less seasoned consultants can wrestle for many hours or days with the same tasks that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE consultants can interface to your environment via the latest on-line support technology to perform fast, secure, and economical diagnosis and repair.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
Progent locations in Tennessee State
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's industry-leading selection of connectivity appliances by offering consulting services that include:
CISM and CISSP Premier Network Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of system protection solutions to improve the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against attacks or help your company to recuperate rapidly after a damaging penetration. Security solutions offered by Progent include: thorough information security assessment using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; fast recuperation from virus and worm assaults; setting up firewalls; building safe mechanisms for remote and mobile access; defending your messaging infrastructure from spam and DHA attacks; and establishing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online support services to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that combine on-premises IT assets along with cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a consistent runbook for recovering applications and services quickly following an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, updates and fixes and can produce reports to verify full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and administer a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and hybrid cloud solutions that provide maximum uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the hardware making up the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer phone-based support services to cover a wide range of information technologies such as system infrastructure, email systems, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and simplified administration in networks that incorporate Linux-based systems and Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also assist with migration from older systems to Microsoft Windows or Linux-based environments. Progent's team-oriented approach to solving technical problems promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This expedites solutions of critical problems, reduces network downtime, and cuts service costs.
Important Linux variants for which Progent offers expertise include:
ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate managed services intended to enable small and mid-size businesses to benefit from the same cutting-edge technology used by many of the world's leading enterprises. The ProSight suite of IT management outsourcing services addresses all critical facets of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning tools to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the complete threat progression including filtering, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with legal and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with leading backup product companies to produce ProSight Data Protection Services, a selection of management outsourcing plans that provide backup-as-a-service. ProSight DPS services manage and monitor your backup processes and allow non-disruptive backup and rapid restoration of critical files/folders, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss caused by equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, user error, malicious insiders, or application glitches. Managed services available in the ProSight DPS selection include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these managed backup services are most appropriate for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver centralized management and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, enhance and troubleshoot their connectivity hardware like switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming management activities, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating appliances that require critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management staff and your Progent engineering consultant so that all looming issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your company's ability to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup environment that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract IT projects. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these special fields of information technology enables customers to execute critical projects within budget and on time. Progent's project-based online engineering solutions include:
How Your Chattanooga Company Can Contact Progent's Remote Support Experts
Call Center Services
Progent's Call Center service offerings for businesses with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that handles all aspects of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve challenging problems.
Progent's Call Center consulting expertise can guide you in establishing an effective new Help Desk Call Center or enhancing your existing one, evaluating or customizing Call Center software to address the special needs of your business, or providing temporary online staff to supplement your internal Help Desk Call Center team to handle demanding scenarios such as software migrations, major upgrades, or installing new applications.
Progent's Help Desk Call Center staff of veteran network consultants provides your workers in Chattanooga Tennessee quick access to an effective technical support group with extensive background offering telephone-based help and remote diagnostics for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk Call Center recognition as a major driver of company performance, and Progent's aim is to fix rather than just track network issues.
- Applications Support: Education, Programming, and Problem Solving
Progent's Applications Consulting Group provides remote and in-depth consulting expertise and training in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, programming, and education for familiar Microsoft applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's consulting, custom programming, and education services, go to Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent can deliver organizations in Chattanooga Tennessee remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to suit your business so that your network maintenance is proactive and automated. By anticipating possible issues before they result in crashes, proactive monitoring can head off stressful and costly service breakdowns. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems based on a mix of OS platforms.
To get in touch with Progent about urgent remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Help, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Chattanooga Tennessee, Progent's phone-based computer support specialists can provide expert and affordable system help whenever your business has to have it. More than a decade of offering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune online connectivity technology to repair IT problems quickly while eliminating the cost and lost time associated with in-person support visits.
Even if your Chattanooga organization works with a local independent consultant or employs a full time IT staff that can deal with typical network issues, Progentís Microsoft and Cisco certified consultants can provide an easy and seamless virtual extension of your local resources for situations when your usual IT support personnel either don't have the availability or the experience to resolve sudden system emergencies or especially complicated integration projects.
Advantages of Progent's IT Support for Companies in Chattanooga Tennessee
Progent's remote support services enable your Chattanooga organization to realize the benefits of on-call, world-class network support without the expense of maintaining an in-house IT organization. Your information system will derive added business value by being increasingly available, productive, and protected. Advantages to your business include:
- Convenient remote extension of your local support resources
With most businesses in Chattanooga Tennessee, nearby network support providers, whether represented by freelance consultants or an in-house IT staff, can solve the majority of network problems. On the other hand, serious problems might occur when local resources are overstretched or unavailable, and some problems may involve IT products that is unfamiliar to your usual support personnel. In these cases, Progent's on-call support professionals provide a convenient, fast, and affordable way to supplement your local resources and to convey valuable knowledge to increase your capability to deal with future problems in-house.
- Reduced Reliance on Freelance Service Providers
For network maintenance, smaller companies often depend on independent freelance consultants. Although independent consultants carry smaller internal costs than big consulting organizations and can often charge marginally less, they are occasionally overextended, making it impossible to respond quickly to crisis situations. If a freelance service provider is busy with another customer, sick, on a trip, or in training, the lack of fallback help may require your business to wait for help during an IT crisis. As your business grows, network unavailability and trouble with critical applications are more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides a reliable source of backup service experts to make sure your network stays up and running.
- Build a Solid Basis for Smooth Expansion
Companies often begin with an IT architecture implemented on a shoestring budget. Lacking a strong framework, band-aid fixes often get thrown on top of a weak foundation. When a network grows, stability and scalability issues can impede the productivity of the business. Such badly designed systems need careful assessment, intelligent strategic planning, and wide IT knowledge to evolve to a network infrastructure able to offer the solid foundation to handle critical business requirements and facilitate future growth.
- Work with Solution Providers Instead of Product Vendors
Smaller businesses need advice and technical education to negotiate an ever more complicated maze of product alternatives capable of promoting business growth and improving productivity. They do not need a computer consultant who is motivated to earn a commission on a certain vendor's technology. Network support and product sales can lead to a situation where the proposed
solution is designed around a profitable product instead of the true requirements of a business. Progent eliminates these conflicts of interest by offering just services rather than products. This allows Progent to match IT expertise with the real interests of customers.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of technical expertise, fine tuned support tools, and familiarity with corporate IT allow businesses to avoid the pitfalls of exclusive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.
Progent adds value by providing:
How Does My Business Begin Receiving Online Technical Support from Progent?
- Certified Knowledge of Microsoft's Full Line of Servers
Progent can provide in-depth support for Microsoftís leading server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration consulting, Windows Server 2008 R2 migration, Windows 2003 Server upgrades, Microsoft Exchange 2019 Server deployment, MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting, Exchange Server 2010 management, Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone service and on-premises visits per minute. As a result, you are invoiced only for delivered support. Progent does not impose a higher rate for off-hours or emergency service, and within California or in areas where Progent provides on-site service, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. In addition, Progent imposes no startup fee and asks no retainer for support services provided during regular working hours. Many support organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for quick solutions so you won't be forced to allow simple problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many freelance consultants or local service organizations who provide minimal documentation or specifics of services performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support reports transmitted by each staff member to every client. The practice of documenting and archiving service activity results in more effective support and eliminates a slew of common problems such as when a support customer is effectively held captive to a consultant who refuses to let go of vital service information.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to provide round-the-clock system tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating potential problems before they result in lost productivity, system monitoring can save your IT network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.