Immediate Remote Troubleshooting for Chattanooga Tennessee Networks
For companies located in Chattanooga Tennessee, Progent provides remote technical support for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to help with complex networking issues, as well as the assistance of CISSP-accredited cybersecurity experts to handle high-level security design and diagnostic issues.
Progent's online support engineers provide excellent leverage because they possess the practical experience and are equipped with the advanced tools required to resolve most network issues quickly. Efficient support lowers direct expenses because solutions accumulate minimal chargeable consulting minutes. Remote support also eliminates the expense of sending a consultant to your office. Your company saves additionally in indirect expenses by minimizing or avoiding network downtime and related losses due to business discontinuity, upset clients, idle workers, and distracted executives. Progent's extensive online consulting know-how is particularly important in environments that are dependent on public clouds for critical network infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an alternative.
Progent's pricing policy for online support is designed to leverage your network support investment. Progent bills by the minute for phone consulting, so you are charged only for the services that you actually get. In contrast to typical online support companies, Progent requires no service activation charge or minimum fees. Progent's per-minute billing unit and clean policy for billing save you from scenarios where fast fixes manage to end up as large tabs. Progent's skill at handling problems quickly means you saves cash.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a set of optimized technologies and field-tested processes which allow the maximum degree of efficiency for online technical support and repair for IT networks of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the staff of Progent's remote service group to link to your company's computer system remotely without compromising corporate security.
Progent's sophisticated technical support reporting application keeps thorough records for the support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the history of all help provided to every customer by every Progent consultant. This archive of trouble tickets and solutions is structured as an easily exploitable internal database that permits Progent's online technical professionals to share their experiences with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's extensive list of certifications and working relationships with major technology companies such as Cisco and Microsoft make available other extensive technical knowledge bases and permit priority response from manufacturers' internal support staff so Progent's remote consulting experts can come up with the best solutions in the least time.
Remote technical services provided by Progent to companies in Chattanooga Tennessee include:
Authorized MS Windows Support
Progent's Microsoft-expert online support experts can provide network repair and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can assist your company with a wide range of platform support including Microsoft Windows Server 2022 planning and integration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective desktop support services to help you business to install, configure, troubleshoot, and administer workstations and laptops powered by Microsoft Windows. Progent's PC desktop support services include offering Windows 11 system design and upgrade support and Windows 10 configuration assistance, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for networking engineers, and indicates a consultant's networking knowledge at the master level. Cisco-qualified CCIEs can deal with even the most challenging problems associated with network infrastructure planning, integration, management, protection, and problem solving. CCIEs operate closely with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or locating program patches. Cisco qualified CCIEs offer excellent value since their depth of experience allows them to find solutions for problems quickly. In common cases, less seasoned service providers can struggle for many hours or days with the same problems that a CCIE can fix in minutes. Progent's Cisco CCIE support experts can connect to your computer system via the latest on-line troubleshooting technology to provide quick, safe, and affordable diagnosis and remediation.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
Progent locations in Tennessee State
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's popular family of connectivity appliances by offering services such as:
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to assist organizations to complete the time-critical first step in responding to a ransomware attack by containing the malware. Progent's remote ransomware expert can assist you to locate and isolate breached devices and guard clean assets from being penetrated. If your Chattanooga network has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.
Ransomware Recovery Services
Progent's ransomware recovery experts can help your Chattanooga organization to reconstruct an IT network victimized by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Nephilim. Progent's team of IT security specialists bring the wide selection of knowledge necessary to reconstruct all critical components of a targeted network rapidly and with little data loss. To find out more, visit Progent's ransomware cleanup and operational restoration expertise.
CISM and CISSP Premier System Security Specialists
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a range of security solutions that can enhance the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or assist your company to recover quickly after a serious penetration. Security services offered by Progent cover in depth information security assessment utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; quick recuperation from malicious assaults; installing firewalls; establishing safe techniques for off-site and mobile communication; guarding your messaging infrastructure against viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote support services to help businesses of all sizes integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that utilize physical IT assets along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud migration support services such as Microsoft 365 integration with local Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has more than two decades of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent process for recovering services quickly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and fixes and can generate audit reports to verify full service restoration, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud tools for managing private and hybrid cloud solutions that deliver maximum availability, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high level of automation regardless of the physical components making up the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists offer online consulting services to cover a wide array of information technologies such as network infrastructure, messaging solutions, network and operational security, plus UNIX and Microsoft Windows integration. For server consolidation and easy management in environments that incorporate Linux-based systems with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also assist with migration from older applications to MS Windows or Linux-based environments. Progent's group-oriented methodology for solving network problems enables fast escalation, if necessary, to engineers with appropriate experience to handle complex scenarios. This accelerates solutions of critical problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based help resolving problems within UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:
Apple Mac OS X
IBM AIX OS
Silicon Graphics IRIX
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price services designed to enable small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by many of the world's leading enterprises. Progent's ProSight line of network management outsourcing services covers all critical facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to manage the complete threat lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with advanced backup product vendors to produce ProSight Data Protection Services, a selection of management offerings that provide backup-as-a-service. ProSight DPS products automate and monitor your backup operations and enable transparent backup and fast restoration of important files, apps, images, and VMs. ProSight DPS helps your business protect against data loss resulting from equipment failures, natural calamities, fire, malware such as ransomware, human error, ill-intentioned employees, or software glitches. Managed backup services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed services are most appropriate for your network.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management provide businesses of all sizes a flexible and affordable alternative for assessing, validating, scheduling, applying, and documenting updates to your dynamic IT system. Besides optimizing the protection and functionality of your computer environment, Progent's patch management services permit your IT team to concentrate on more strategic projects and tasks that derive maximum business value from your information network. Read more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo authentication services utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo enables one-tap identity confirmation with iOS, Android, and other personal devices. Using 2FA, whenever you sign into a protected application and enter your password you are asked to verify your identity on a device that only you possess and that is accessed using a separate network channel. A broad range of out-of-band devices can be utilized for this added form of ID validation including a smartphone or wearable, a hardware token, a landline phone, etc. You can register several validation devices. For details about Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication services.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing suite of real-time and in-depth management reporting utilities designed to work with the top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to deliver web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, enhance and troubleshoot their networking hardware like routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that require important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT personnel and your assigned Progent consultant so any potential problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your company's preparedness either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup/recovery environment that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent offers the services of world-class online consulting professionals for special IT programs. Billing charges for ongoing development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology enables clients to complete major projects economically and on time. Progent's project-based remote engineering services include:
How Your Chattanooga Company Can Contact Progent's Remote Service Professionals
Call Center Expertise
Progent's Help Desk Call Center service options for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, shared Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Help Desk consulting expertise can assist you in building an efficient new Call Center or revamping your existing one, selecting or modifying Help Desk Call Center application software to meet the special needs of your company, or adding temporary phone support staff to work with your in-house Call Center group during unusually busy scenarios like software migrations, mass updates, or installing brand new applications.
Progent's Call Center team of experienced information technology consultants provides your customers in Chattanooga Tennessee immediate communication with a large support resource with extensive experience offering phone consulting and online diagnostics for networks powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk perception as a significant enabler of business productivity, and Progent's goal is to solve rather than simply annotate technical issues.
- Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Team provides phone-based advanced engineering support and training in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting, programming, and education for popular Microsoft applications including Microsoft CRM, MS Office Project, Office Word, and Office Excel. To find out additional information about Progent's expertise, custom programming, and training offerings, go to Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class remote and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of Microsoft System Center2, extend or tune your current one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers organizations in Chattanooga Tennessee online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can customize Operations Manager to suit your environment so your network support is proactive rather than reactive. By spotting possible issues before they cause downtime, remote monitoring can avoid disruptive and costly service breakdowns. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments that incorporate a mix of OS platforms.
To contact Progent about emergency online help with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Chattanooga Tennessee, Progent's phone-based network support engineers are ready to provide expert and cost-effective system support whenever your business needs it. Over two decades of offering remote repair services has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity tools to repair network problems rapidly while eliminating the expense and lost time associated with on-site support calls.
Even if your Chattanooga office has a local freelance support technician or maintains an in-house organization that can handle day-to-day network issues, Progent's Microsoft and Cisco certified consultants are available to provide a convenient and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the knowledge to solve unexpected system crises or particularly complicated integration projects.
Features of Progent's Online Network Services for Chattanooga Tennessee
Progent's online help, Internet-based troubleshooting, network security consulting, and network administration services give businesses in Chattanooga Tennessee the greatest leverage for your IT budget. Whether you need occasional telephone support and Internet-based network repair or ongoing Help Desk support and system administration, Progent's professionals can provide your office world class network support while permitting you to eliminate the cost and administration overhead of maintaining a full-service internal IT organization. Highlights of Progent's online help services include:
- Fast Phone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to companies in Chattanooga Tennessee and is also ideal for customers in more remote areas that lack technicians with proven experience supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner support firm, Progent has access to a broad array of Microsoft support tools, service databases, and on-going training.
- By the Minute Billing to Minimize Costs
Progent provides remote support on a minute-by-minute billing plan, so you are charged only for the services you use. Progent asks for no minimum fee for online help and requires no monthly subscription fee for services provided during normal business hours. This protects you from paying big bills for quick repairs.
- Access to Cisco Network Architecture Experts
Progent's registered experts for Cisco offers the services of authorized specialists with experience in planning, implementing, and managing networking solutions based on Cisco technology. Progent can offer a CCIE or CCNP to help you create high-speed, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Experts Group
Progent's core consulting services consist of technology integration, MS Exchange Server consulting, corporate security design, and Help Desk sharing services. Progent's Experts Team offers in-depth consulting expertise for specific business applications. Help offered by the Application Experts staff includes:
Microsoft Dynamics GP Support and Customization
Microsoft Office Project Expertise
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Training
Power BI Integration Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and SQL Server 2014 Application Development and Debugging
Oracle Management and Software Development
MySQL DBA Services and Software Design
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a convenient one-stop resource for network generalists and specialists, Progent is able to deliver fast, affordable, and thorough information technology solutions that address the unique requirements of your company.
- Sophisticated Online Access Tools
Secure online connectivity allows Progent's support professionals to see exactly what your users see. This makes it possible to produce fast fixes to issues that might otherwise require an expensive personal service call. State-of-the-art remote access tools and experienced engineers combine to enable Progent to resolve most IT problems rapidly and affordably. Progent is an industry leader in offsite support and remote network analysis.
- Support for Leading VPN Products
Progent can provide safe Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- 24-hour Support for High System Availability
For companies with mission-critical applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help ensure maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are designed especially for budget-constrained offices whose workers need instant recourse to a Help Desk Call Center with expert telephone support and complete escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, depth of IT expertise, fine tuned support tools, and understanding of corporate IT allow businesses to escape the pitfalls associated with exclusive reliance on smaller service firms, individual freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does My Business Start Getting Remote Network Help from Progent?
- Certified Knowledge of Microsoft's Complete Range of Server Platforms
Progent offers in-depth expertise for Microsoft's popular server products with services such as Microsoft Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration support, Microsoft Windows Server 2008 support, Microsoft Windows 2003 upgrades, Microsoft Exchange 2019 Server deployment, MS Exchange Server 2016 migration, Exchange Server 2013 integration, Microsoft Exchange 2010 Server support, Exchange 2007 Server and Exchange Server 2003 migration, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for online service and on-premises help by the minute. Consequently, you pay only for received support. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no initialization fee and requires no monthly commitment for services provided during normal business hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast repairs so you won't be tempted to allow simple problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to handle problems that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent has few competitors. Companies who work with trusted independent consultants or who maintain internal support staffs benefit when Progent passes on information about new technology and tested methodologies to make their networks more reliable, protected, and efficient.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting firms to provide round-the-clock system monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your network support to be proactive instead of reactive. By revealing possible issues before they result in downtime, network monitoring can save your IT network from painful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.