Immediate Remote Troubleshooting for Chattanooga Computer Systems
For businesses in Chattanooga or anywhere in the state of Tennessee, Progent offers remote technical support for networks based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered online troubleshooting to companies in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to help with challenging infrastructure problems, plus the services of CISSP-certified cybersecurity experts to help with high-level security architecture and troubleshooting jobs.
Progent's online support experts offer excellent value due to the fact that they have the practical background and have access to the sophisticated tools needed to solve the majority of network problems rapidly. Efficient support reduces immediate costs since service calls accumulate fewer billable consulting minutes. Online support also avoids the cost of sending an engineer to your office. Your organization benefits even more with incidental expenses by reducing or avoiding system downtime and associated losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's advanced online consulting expertise is especially important for organizations that rely on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an option.
Progent's pricing model for online support is designed to leverage your IT service investment. Progent bills per minute for telephone-based consulting, so you pay exclusively for the services that you receive. In contrast to many online service companies, Progent imposes no startup charge or minimum payments. Progent's per-minute granularity and clean policy for pricing avoid scenarios where fast solutions somehow end up as big invoices. Progent's skill at handling problems quickly means you saves money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an array of customized technologies and field-proven processes which allow the maximum degree of effectiveness for remote help and repair for information networks of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the consultants of Progent's remote service group to access your environment without compromising corporate security.
Progent's advanced technical support reporting application includes detailed documentation for all support that Progent's clients have received. Progent's authorized service personnel have the benefit of the records of all help delivered to each Progent customer by any Progent engineer. This history of anomalies and responses is structured as a quickly exploitable internal database that allows Progent's remote technical experts to share their knowledge company-wide to ensure that the value of Progent's support services improves daily. Progent's advanced certifications and close associations with major industry leaders such as Cisco and Microsoft make available additional massive technical databases and permit fast access to vendors' internal product engineers with the result that Progent's online service experts can arrive at the best solutions in the least time.
Online technical support services available from Progent to companies in Chattanooga and throughout the state of Tennessee include:
Authorized Microsoft Windows Experts
Progent's Microsoft-certified remote support experts offer network repair and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can assist your company with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server integration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Skype for Business Server planning and deployment support, Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of affordable desktop consulting and support services to help you company to install, configure, repair, and manage workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 integration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the administration of your PCs along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network consultants, and indicates a consultant's network technology skills at the expert level. CCIEs know how to handle the most difficult challenges occurring in network design, installation, maintenance, compliance, and problem solving. Cisco CCIEs work with the highest priority with Cisco's internal product support engineers in isolating problems with IOS Software network administration utilities and coming up with alternate approaches or locating program patches. Cisco qualified CCIEs are an exceptional cost-effectiveness because their depth of expertise allows them to fix problems quickly. In common instances, less experienced service providers can struggle for hours or days with the same problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE engineers can tie into your environment via state-of-the-art remote troubleshooting tools in order to provide fast, secure, and affordable diagnosis and remediation.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
Progent locations in Tennessee State
Progent's CCIEs can provide expertise in all of Cisco's industry-leading selection of infrastructure devices. Cisco networking support available from Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers planning and management, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting and support services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP phones and IP video phones support and wireless IP phones solutions, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet Wireless Access Points deployment support, Cisco WiFi controllers support Services, Cisco VPN and Network Security Setup and troubleshooting expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Premier Network Security Specialists
Progent's accredited CISM and CISSP cybersecurity experts can provide a variety of security solutions that can strengthen the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against attacks or help you to recuperate rapidly after a damaging breach. Security consulting services offered by Progent include: thorough information security evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick recovery from malicious assaults; installing firewalls; designing secure architectures for remote and mobile access; guarding your email infrastructure from viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers expert remote consulting services to help companies of any size connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that combine physical IT assets along with public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of experience providing high-level consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a consistent process for restoring services quickly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and fixes and can produce audit reports to verify complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high level of automation regardless of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer remote support services to address a wide array of information technologies including system infrastructure, messaging systems, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server economization and simplified management in networks that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware integration and Citrix support. Progent can also help with migration from older applications to Windows or Linux-powered environments. Progent's group-based approach to resolving network issues promotes quick escalation, when required, to consultants with task-relevant experience to handle challenging situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux consultants can provide emergency remote help resolving anomalies affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price services designed to allow small and medium-size businesses to utilize the same advanced technology deployed by some of the world's top corporations. Progent's ProSight line of network monitoring and management services addresses all critical areas of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to address the complete malware attack progression including filtering, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and allows rapid recovery of vital data, apps and virtual machines that have become lost or corrupted due to component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security vendors to provide web-based management and comprehensive protection for all your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device provides a further level of inspection for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, track, reconfigure and debug their networking appliances such as routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating tedious network management activities, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding devices that require important updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management personnel and your Progent consultant so all looming issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with government and industry security regulations, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery expert. The interview is intended to assess your company's preparedness to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup environment that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology programs. Billing charges for ongoing development or consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these important fields of information technology allows clients to execute critical initiatives within budget and on time. Progent's special remote consulting services include:
How Your Chattanooga Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Expertise
Progent's Call Center support alternatives for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, shared Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progentís Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the leading professional services automation tool for managing service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk team of seasoned network consultants offers your customers in Chattanooga or anywhere in the state of Tennessee fast contact with a reliable technical support resource with years of background providing telephone-based help and remote troubleshooting for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk the reputation as a major enabler of business performance, and Progent's target is to solve and not simply report IT problems.
- Business Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Experts Group provides remote advanced consulting expertise and training in special business application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and training for familiar Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's consulting, programming, and education services, see Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent offers organizations in Chattanooga, or anywhere in the state of Tennessee, online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to suit your environment so that your computer maintenance is proactive and automated. By anticipating looming trouble spots before they evolve into full-scale emergencies, remote monitoring can head off stressful and expensive information system breakdowns. Progent can also deploy system monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or environments powered by a combination of OS platforms.
To get in touch with Progent about emergency remote expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or refer to Contact Progent.
For companies and new ventures in Chattanooga or throughout the state of Tennessee, Progent's phone-based network support engineers are ready to deliver expert and cost-effective IT support the instant your company has to have it. More than a decade of delivering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine remote access technology to fix computer problems rapidly while avoiding the cost and lost productivity that comes with on-premises service visits.
Even if your Chattanooga office relies on a regular freelance consultant or employs a full time organization that know how to handle typical computer issues, Progentís Microsoft and Cisco certified engineers can still provide a convenient and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the availability or the expertise to deal with unexpected system emergencies or especially complicated integration projects.
Details of Progent's Remote Network Support for Chattanooga
Progent's online support, Internet-based troubleshooting, system security consulting, and network management services give offices in Chattanooga or throughout the state of Tennessee unparalleled leverage for your IT budget. Whether you need one-time telephone support and remote troubleshooting or full-time Help Desk support and network management, Progent's experts can provide your company enterprise-level network support while allowing you to eliminate the cost and administration overhead of carrying a large internal IT organization. Highlights of Progent's National Remote Support program include:
- Fast Telephone Access to Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Chattanooga and is also ideal for networks in geographic areas of Tennessee that lack consultants with proven experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has access to a wide array of Microsoft support utilities, service information, and continuing training.
- By the Minute Billing to Reduce Expenses
Progent provides online help on a minute-by-minute basis, so you are billed only for the services you use. Progent requires no minimum charge for online help and imposes no ongoing subscription fee for support services delivered during normal business hours. This saves you from paying big invoices for routine repairs.
- Access to Cisco Certified Network Infrastructure Professionals
Progent's certified experts for Cisco can provide help from on-staff professionals with skill in designing, deploying, and troubleshooting networking environments powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build fast, reliable, and protected connectivity for wireline and wireless networking.
- Application Experts Team
Progent's core consulting offerings include system integration, MS Exchange expertise, network security planning, and Help Desk sharing services. Progent's Application Experts Team can provide in-depth consulting expertise in specific business applications. Help available from the Application Experts staff covers:
Dynamics GP Consulting and Programming
MS Project Expertise
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Support
BI Reporting Development and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Programming, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle DBA Services and Application Development
MySQL Management Support and Software Development
Amazon MWS Application Development
By offering a convenient one-stop source for IT generalists and specialists, Progent can tailor timely, cost-effective, and comprehensive information technology solutions that match the special needs of your company.
- State of the Art Remote Connectivity Tools
Secure remote connectivity allows Progent's support professionals to observe exactly what your users see. This makes it easier to find quick solutions to problems that might otherwise require a costly onsite service call. Effective remote connectivity software and expert technicians together allow Progent to repair most network problems rapidly and economically. Progent is a pioneer in offsite troubleshooting and remote network monitoring.
- Compatibility with Popular VPN Gateways
Progent can provide safe VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to access your network remotely without weakening system security.
- 24x7 Service for High Network Uptime
For offices with mission-critical applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager, this offering can help ensure high network availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are designed specifically for budget-conscious companies whose clients require instant recourse to a Help Desk service with effective phone support and complete escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of technical background, refined support software, and understanding of corporate IT allow businesses to escape the limitations associated with excessive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.
Progent stands out by offering:
How Does Our Company Begin Receiving Remote Technical Support from Progent?
- In-depth Expertise in Microsoft's Full Range of Servers
Progent offers world-class support for Microsoftís popular server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment help, Microsoft Windows Server 2008 expertise, Windows 2003 maintenance, MS Exchange Server 2019 deployment, MS Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Exchange 2010 Server support, Microsoft Exchange 2007 Server and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for remote support and in-person visits by the minute. Consequently, you owe exclusively for received services. Progent does not demand a higher rate for after-hours or urgent service, and within California or in regions where Progent offers on-site support, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no minimum fee and asks no retainer for support services delivered during normal working hours. Many support organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with big bills for fast repairs so you will not be tempted to permit simple problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or small support firms who offer minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the service reports transmitted by every consultant to every customer. The discipline of detailing and archiving support records results in more efficient service and avoids a slew of typical misfortunes such as when a service client is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few support companies to offer 24x7 network tracking services based on MS System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory instead of reactive. By anticipating possible problems before they cause downtime, system monitoring can keep your information network from painful and expensive service disruptions.
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.