Fast and Affordable Remote Troubleshooting for Chattanooga Tennessee IT Networks
Urgent Phone Support for Chattanooga NetworksFor businesses located in Chattanooga Tennessee, Progent provides online support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered online troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve challenging infrastructure issues, plus the assistance of CISSP-qualified cybersecurity consultants to help with high-level security design and diagnostic issues.

Progent's online support engineers offer exceptional value due to the fact that they have the real-world background and are equipped with the sophisticated technology necessary to resolve most network issues quickly. Efficient support reduces direct costs because solutions use up fewer chargeable minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your organization benefits even more with incidental costs by minimizing or eliminating network outages and associated losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote consulting expertise is particularly important in environments that depend on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be useful.

Progent's billing policy for remote help is designed to leverage your network support investment. Progent charges per minute for phone consulting, so you are charged just for the support that you receive. Unlike many remote support organizations, Progent asks for no service activation charge or minimum payments. Progent's one-minute granularity and simple model for billing prevent scenarios where quick solutions somehow end up as substantial tabs. Progent's penchant for handling problems quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a set of optimized tools and field-proven processes that ensure the maximum level of effectiveness for remote technical support and repair for computer networks of any size. Progent's Technical Response Center can link to your computer system remotely without breaching corporate security.

Progent's powerful service reporting application stores thorough histories of all support that Progent's customers have been provided. Progent's authorized consultants have access to the records of services provided to each customer by every Progent consultant. This history of problems and responses is organized as a conveniently retrievable support knowledge base that allows Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's advanced accreditations and working associations with major vendors including Cisco and Microsoft open up additional massive technical databases and allow quick response from vendors' internal support staff with the result that Progent's online consulting experts are able to come up with optimal resolutions promptly.

Remote services offered by Progent to companies in Chattanooga Tennessee include:

ProSight Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, subscription-based managed services designed to enable small and medium-size organizations to benefit from the same cutting-edge technology deployed by some of the industry's leading enterprises. Progent's ProSight series of outsourced network management services covers all critical facets of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT staff and your assigned Progent consultant so all looming problems can be addressed before they have a chance to disrupt productivity. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based solution for monitoring and managing your network, server, and desktop devices by offering tools for streamlining common tedious tasks. These can include health monitoring, patch management, automated repairs, endpoint deployment, backup and restore, A/V protection, secure remote access, built-in and custom scripts, asset inventory, endpoint profile reports, and debugging support. When ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it sends an alarm to your specified IT management staff and your assigned Progent technical consultant so potential problems can be taken care of before they interfere with your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, reconfigure and debug their networking hardware like switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating complex network management processes, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that need important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of real-time reporting utilities designed to work with the top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues such as inconsistent support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup product companies to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your backup processes and allow non-disruptive backup and fast recovery of important files, applications, system images, and virtual machines. ProSight DPS helps your business protect against data loss caused by equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, human error, ill-intentioned employees, or application glitches. Managed backup services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to provide web-based management and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication. Duo enables single-tap identity confirmation on iOS, Android, and other personal devices. Using Duo 2FA, whenever you sign into a secured online account and give your password you are asked to verify your identity via a unit that only you have and that is accessed using a different ("out-of-band") network channel. A broad selection of out-of-band devices can be used for this second form of authentication such as a smartphone or watch, a hardware/software token, a landline phone, etc. You can register several verification devices. To learn more about ProSight Duo identity validation services, go to Duo MFA two-factor authentication services.

  • ProSight Shared Help Desk: Outsourced and Shared Call Center Services
    Progent's Shared Help Desk Service offers a smooth extension of your in-house IT support staff. End user interaction with the Service Desk, delivery of technical assistance, escalation, trouble ticket creation and updates, performance metrics, and management of the service database are cohesive whether issues are taken care of by your in-house IT support staff, by Progent, or by a combination. Your business has unrestricted versatility to extend or reduce your part of support work as needed. Progent provides initial deployment and onboarding of the professional services automation software plus workflow documentation, validation and education. To learn more about ProSight Co-Managed Support, refer to ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior machine learning technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to address the entire threat lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide businesses of any size a flexible and affordable alternative for evaluating, testing, scheduling, applying, and documenting updates to your ever-evolving IT system. In addition to optimizing the protection and reliability of your IT network, Progent's software/firmware update management services free up time for your IT team to concentrate on more strategic projects and activities that derive maximum business value from your information network. Find out more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your company's preparedness either to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup/recovery system that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract IT programs. Billing rates for ongoing consulting tasks are set based on the level of expertise of the engineers assigned. Progent's background in these special fields of information technology allows customers to execute critical projects economically and on schedule. Progent's special online engineering services include:

  • Help Desk Support
    Progent's Call Center support alternatives for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller businesses a complete solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle complex issues.

    Progent's Call Center consulting support can assist you in building an effective new Help Desk Call Center or improving your established one, evaluating or modifying Help Desk application software to meet the unique needs of your company, or providing occasional online staff to work with your in-house Help Desk Call Center resources to deal with unusually busy scenarios such as software transitions, major upgrades, or rolling out new applications.

    Progent's Help Desk Call Center staff of experienced network experts gives your customers in Chattanooga Tennessee fast communication with an efficient technical support resource with substantial experience providing telephone-based support and remote repair service for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk perception as a crucial contributor to business success, and Progent's target is to resolve rather than merely document IT issues.

  • Applications Services: Education, Development, and Integration
    Progent's Applications Consulting Group provides remote professional engineering expertise and training in special business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and education for popular Microsoft applications including CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For more information about Progent's expertise, customization, and education offerings, visit Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide world-class online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of Microsoft System Center2, expand or tune your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers businesses in Chattanooga Tennessee remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting services. Progent can configure SCOM for your environment so that your IT support is proactive and automated. By exposing potential trouble spots before they result in downtime, automated monitoring can minimize stressful and expensive information system failures. Progent can also deploy system monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems that incorporate multiple operating systems.
How Your Chattanooga Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency online help with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent. For offices and startups in Chattanooga Tennessee, Progent's online network support engineers can deliver expert and cost-effective IT help whenever your business requires it. More than two decades of providing online repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to fix computer problems quickly while eliminating the expense and lost time that comes with on-site support calls.

Even if your Chattanooga company relies on a regular freelance support technician or maintains an in-house IT staff that know how to deal with common computer issues, Progent's Microsoft and Cisco certified engineers are available to offer an easy and seamless virtual extension of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the expertise to fix unexpected network crises or particularly tough integration problems.

Advantages of Progent's IT Support for Organizations in Chattanooga Tennessee
Progent's remote support services allow your Chattanooga company to enjoy the advantages of timely, enterprise-level network support without the cost of maintaining an in-house IT organization. Your information system will derive added business value by becoming increasingly available, efficient, and secure. Advantages to your company include:

  • Convenient remote extension of your local IT resources
    With most companies in Chattanooga Tennessee, nearby network service providers, whether represented by freelance consultants or an in-house maintenance staff, can handle the majority of technical issues. However, major troubles sometimes spring up when your regular resources are overstretched or unavailable, and some trouble may be associated with IT products that is unfamiliar to your usual support technicians. In these cases, Progent's online service professionals give you a convenient, quick, and economical solution to supplement your local resources and to transfer useful information to improve your ability to handle downstream issues locally.

  • Reduced Reliance on Freelance Consultants
    For IT support, smaller organizations often rely on individual freelance service providers. While freelance consultants have less internal costs than larger support organizations and can afford to charge lower rates, they are occasionally stretched too thin, making it difficult to respond quickly to urgent situations. If an independent consultant is occupied with another customer, ill, on a trip, or in class, the lack of fallback personnel may force your company to wait for help during an IT crisis. As your business expands, network unavailability and trouble with critical software become more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent offers a ready source of reserve support expertise to insure your network stays available.

  • Build a Solid Foundation for Seamless Expansion
    Companies often start with an IT system created on a modest budget. Lacking a scalable infrastructure, slap-dash fixes often get piled onto a weak foundation. As a network grows, stability and scalability problems can impede the success of the business. Such poorly designed systems require proper analysis, intelligent long-term planning, and extensive IT knowledge to upgrade to a system architecture that can deliver the solid foundation to handle vital business requirements and ease downstream expansion.

  • Work with Solution Providers Instead of Product Sellers
    Smaller businesses need advice and technical education to negotiate an ever more complex maze of product options available for accelerating business growth and improving productivity. These companies do not need a network consultant who is trying to earn a commission on a specific vendor's technology. IT consulting and product sales can result in a scenario where the proposed solution is built around a profitable technology instead of the genuine needs of a business. Progent eliminates these dilemmas by selling only services rather than products. This allows Progent to match IT consulting with the real interests of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of technical knowledge, refined remote support software, and understanding of enterprise networking allow businesses to avoid the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier experts average longer than ten years of hands-on industry experience, at the forefront of IT support, executing a broad variety of technical projects for a large array of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting personnel. This means that you get not only world-class IT capability, but also a support engineer with proven approaches for applying technical knowledge to solve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for remote support and in-person visits per minute. Consequently, you pay just for delivered services. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent imposes no initialization fee and asks no monthly commitment for services provided during normal working hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast solutions so you will not be tempted to allow less critical problems to stay unaddressed.

  • Full Records of IT Services
    Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all billed services. Unlike many independent consultants or small service firms who offer scant documentation or details of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports transmitted by every staff member to every client. The practice of documenting and archiving support records results in more efficient service and eliminates a variety of typical misfortunes such as when a support customer is effectively held captive to a consultant who won't let go of the keys to the kingdom.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to offer 24x7 network monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering potential issues before they result in downtime, system monitoring can save your IT network from stressful and costly availability disruptions.
How Does My Business Start Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.



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    • Computer Security Vulnerability Evaluation Specialist
    Network Security Evaluation Consulting Services

    Progent has created several network security packages intended to deliver larger enterprises an objective and comprehensive network security assessment from a group of certified security consultants. All Progent's security assessment bundles incorporate a collection of services like network scans from within and from beyond the network security perimeter, professional analysis of scanned data by certified security consultants, creation of a paper documenting the results, plus a live concise executive summary and an in-depth live review for internal network managers.

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