Immediate Remote Support for Chattanooga Tennessee Networks
For companies located in Chattanooga Tennessee, Progent offers online help for networks based on Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to companies in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle challenging networking problems, as well as the assistance of CISSP-accredited cybersecurity experts to help with advanced security design and troubleshooting issues.
Progent's online technical support engineers provide exceptional leverage because they possess the practical experience and have access to the advanced tools necessary to resolve most network issues rapidly. This reduces direct costs because service calls accumulate minimal chargeable minutes. Remote help also eliminates the expense of sending an engineer to your site. Your company saves even more with indirect costs by minimizing or eliminating network outages and related costs stemming from business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's extensive online consulting experience is especially helpful for organizations that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's billing model for remote support is designed to stretch your IT service dollar. Progent charges per minute for phone assistance, so you are charged only for the support that you actually get. In contrast to typical remote support companies, Progent imposes no initialization fee or minimum payments. Progent's per-minute billing unit and clean policy for pricing eliminate situations where quick solutions somehow end up as substantial invoices. Progent's penchant for dealing with problems quickly means you saves money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of customized tools and field-tested processes which permit the highest level of efficiency for remote help and troubleshooting for information networks of any size. Progent offers secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the staff of Progent's remote service group to access your computer system without breaching network security.
Progent's sophisticated customer support reporting system stores extensive histories for all support that Progent's clients have received. Progent's team consultants have access to the records of assistance provided to each client by every Progent consultant. This archive of issues and fixes is stored as an easily searchable proprietary database that permits Progent's remote support engineers to share their experiences company-wide to make sure that the value of Progent's technical support improves daily. Progent's extensive list of certifications and working associations with key technology companies including Cisco and Microsoft make available additional vast technical knowledge bases and allow quick access to manufacturers' internal product engineers so Progent's remote consulting specialists can arrive at optimal resolutions quickly.
Remote support services offered by Progent to customers in Chattanooga Tennessee include:
Authorized Windows Experts
Progent's Microsoft-certified online service experts can deliver computer problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help you with a broad variety of technology support such as Windows Server 2022 solution design and integration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration consulting, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of affordable PC desktop consulting and support services to help your business to deploy, integrate, repair, and manage workstations and laptops powered by Windows. Progent's PC desktop consulting services include offering Windows 11 planning and upgrade support and Windows 10 integration support, as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to streamline the management of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the top accreditation for network consultants, and indicates a consultant's technical knowledge at the master level. Cisco-qualified CCIEs can resolve even the most difficult issues encountered in network planning, deployment, administration, compliance, and repair. Cisco CCIEs work with the highest priority with Cisco's in-house engineers in isolating anomalies with IOS Software network administration utilities and developing alternate approaches or locating program patches. Cisco CCIEs represent an exceptional cost-effectiveness because their depth of experience allows them to fix problems rapidly. In many instances, less seasoned consultants can struggle for many hours or days with identical problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can communicate with your network by means of sophisticated remote troubleshooting technology to perform efficient, secure, and affordable analysis and repair.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
Progent locations in Tennessee State
Progent's CCIEs offer help for the complete line of Cisco's market leading selection of infrastructure appliances by providing consulting services that include:
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of system protection solutions that can enhance the safety of your Microsoft Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist your company to clean up rapidly following a serious penetration. Security support services available from Progent cover comprehensive network security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; quick cleanup after virus and worm attacks; integrating firewalls; designing secure techniques for off-site and mobile access; defending your email system against viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers advanced remote support services to help organizations of all sizes connect their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that utilize physical resources along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Microsoft 365 integration with local Exchange environments,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background providing high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable workflow for restoring applications and services quickly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, updates and patches and can generate reports to verify full service recovery, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, configure, test and manage a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud solutions that deliver high uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high degree of automation independent of the hardware used by the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide remote support services to address a broad spectrum of computer technologies such as network architecture, messaging systems, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and simplified administration in networks that incorporate Linux-based systems and Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also help with migration from legacy systems to MS Windows or Linux-based environments. Progent's group-based methodology for solving technical problems promotes fast escalation, if necessary, to consultants with appropriate experience to tackle challenging situations. This accelerates repair of critical problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can offer urgent online assistance troubleshooting problems within UNIX/Linux systems powered by popular derivatives of UNIX including:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price managed services designed to enable small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by many of the world's leading corporations. Progent's ProSight suite of network management outsourcing services addresses all critical facets of modern networking such as email content filtering, security and compliance, automated backup/recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to manage the entire malware attack progression including protection, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also help you to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with advanced backup/restore technology vendors to produce ProSight Data Protection Services, a portfolio of management offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup operations and enable non-disruptive backup and fast recovery of critical files, applications, images, plus virtual machines. ProSight DPS helps your business recover from data loss caused by equipment failures, natural disasters, fire, cyber attacks like ransomware, human error, ill-intentioned insiders, or software glitches. Managed services available in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these fully managed backup services are most appropriate for your IT environment.
- Patch Management: Patch Management Services
Progent's support services for patch management provide organizations of all sizes a flexible and affordable solution for assessing, validating, scheduling, implementing, and tracking updates to your ever-evolving IT network. In addition to optimizing the protection and functionality of your IT environment, Progent's software/firmware update management services free up time for your IT team to focus on line-of-business projects and activities that derive the highest business value from your information network. Find out more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo authentication managed services incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. Using 2FA, when you log into a protected online account and enter your password you are requested to confirm who you are on a device that only you have and that uses a different ("out-of-band") network channel. A broad range of devices can be utilized as this second means of ID validation such as a smartphone or watch, a hardware token, a landline phone, etc. You may designate multiple validation devices. For details about Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map out, track, enhance and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common chores like network mapping, expanding your network, locating appliances that require important updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT staff and your Progent engineering consultant so that all potential issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the health of their information system. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security regulations, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's preparedness to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup environment that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract IT programs. Progent's charges for longer-term consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these special areas of information technology allows customers to complete critical initiatives within budget and on schedule. Progent's special online engineering services include:
How Your Chattanooga Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center service offerings for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Call Center consulting support can assist you in establishing an efficient new Help Desk Call Center or revamping your existing organization, identifying or modifying Help Desk Call Center software to meet the particular needs of your corporation, or adding temporary online personnel to work with your internal Help Desk Call Center team during unusually busy events such as software transitions, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center team of experienced network experts provides your clients in Chattanooga Tennessee quick assistance from a dependable support resource with years of experience offering telephone-based consulting and remote troubleshooting for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk recognition as a key enabler of business efficiency, and Progent's goal is to fix and not simply track technical issues.
- Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Consulting Team can supply phone-based and in-depth consulting expertise and training in key business application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, Office Project, Microsoft 365 Word, and Office Excel. To find out additional information about Progent's expertise, customization, and education offerings, visit Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class online and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of Microsoft System Center2, extend or tune an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Support
Progent offers companies in Chattanooga Tennessee online IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise. Progent can customize SCOM for your environment so your IT support is proactive and automated. By detecting looming problems before they evolve into network outages, remote monitoring can minimize inconvenient and costly network crises. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems powered by a combination of OS platforms.
To contact Progent about emergency phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Online Support, phone 1-800-993-9400, or visit Contact Progent.
For businesses and new businesses in Chattanooga Tennessee, Progent's phone-based network support engineers can provide expert and affordable system support the instant your organization needs it. Over 20 years of providing remote repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to refine online connectivity technology to repair computer problems rapidly while avoiding the cost and lost time associated with in-person service calls.
Even if your Chattanooga company relies on a local independent support technician or employs an in-house organization that can deal with common network issues, Progent's Microsoft and Cisco certified consultants can provide a convenient and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the availability or the knowledge to address sudden system emergencies or especially challenging integration problems.
Advantages of Progent's Network Help for Organizations in Chattanooga Tennessee
Progent's online network troubleshooting services allow your Chattanooga organization to realize the benefits of timely, enterprise-level network support without the cost of maintaining an in-house IT staff. Your information system will derive greater strategic worth by being increasingly reliable, efficient, and secure. Advantages to your company include:
- Convenient virtual extension of your on-site support resources
For most offices in Chattanooga Tennessee, nearby network support resources, whether made up of freelance consultants or an internal maintenance staff, can handle the majority of technical issues. On the other hand, serious problems may occur when your regular support personnel are overstretched or unavailable, and some trouble may stem from technology that is unfamiliar to your local service people. In these instances, Progent's online support professionals provide a convenient, quick, and budget-friendly way to augment your local help and to convey valuable knowledge to increase your capability to handle future problems in-house.
- Less Reliance on Freelance Consultants
For IT support, smaller companies commonly rely on independent freelance service providers. Although freelance service people carry smaller overhead than big service firms and can afford to charge marginally less, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, ill, on a trip, or in class, the absence of fallback personnel may require your business to wait for assistance during an IT crisis. As your company expands, network downtime and trouble with critical software become more costly. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a dependable source of reserve support expertise to insure your IT system remains up and running.
- Build a Scalable Basis for Seamless Growth
Organizations typically begin with an information system implemented on a shoestring budget. Lacking a robust infrastructure, band-aid repairs often get piled on top of an unstable foundation. When a company grows, stability and expandability issues can hinder the productivity of the business. These badly designed systems require proper assessment, intelligent strategic planning, and broad-based IT expertise to upgrade to a system architecture that can provide the stable foundation to meet critical business requirements and ease downstream growth.
- Work with Solution Providers Instead of Technology Sellers
Smaller businesses require guidance and technical training to negotiate an ever more complex array of technology options capable of accelerating business growth and enhancing efficiency. They do not need a computer consultant who is attempting to sell a certain vendor's technology. IT support and product selling can lead to a scenario where the recommended
solution is designed around a profitable product instead of the genuine needs of a client. Progent avoids these dilemmas by selling just services rather than products. This allows Progent to align technical expertise with the real needs of customers.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of technical background, fine tuned remote support software, and familiarity with enterprise networking allow businesses to escape the limitations of exclusive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.
Progent adds value by providing:
How Does Our Company Begin Getting Remote Computer Support from Progent?
- Proven Methodology
Progent's staff of Microsoft and Cisco Certified experts average longer than ten years of real-world industry experience, in the trenches of IT support, executing a broad variety of IT tasks for a large array of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting staff. This ensures that you get not only expert technical capability, but also a consultant with field-tested approaches for using technical knowledge to fix actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-premises visits by the minute. As a result, you are charged only for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no initialization fee and requires no monthly commitment for support services delivered during normal business hours. Many support firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for fast fixes so you won't be forced to permit simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent faces few competitors. Businesses who utilize trusted freelance service providers or who employ internal support staffs benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more reliable, secure, and efficient.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few IT service firms to provide round-the-clock system monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory rather than reactive. By revealing potential issues before they cause downtime, system monitoring can keep your information network from stressful and expensive service losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.