Immediate Remote Troubleshooting for Chattanooga Tennessee Networks
For organizations in Chattanooga Tennessee, Progent offers remote support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to solve complex networking issues, plus the assistance of CISA and CISSP-qualified cybersecurity consultants to help with advanced security architecture and troubleshooting issues.
Progent's online technical support experts offer exceptional value due to the fact that they have the practical experience and are equipped with the advanced tools necessary to solve most network issues rapidly. This lowers immediate expenses since service calls use up fewer chargeable minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your organization saves even more in incidental costs by reducing or eliminating network downtime and related costs due to business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's advanced online technical support experience is especially helpful for businesses that rely on public clouds for critical infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an option.
Progent's billing policy for online help is designed to leverage your network support dollar. Progent bills on a per-minute basis for phone assistance, so you are charged exclusively for the support that you receive. Unlike typical online service firms, Progent imposes no service activation charge or minimum payments. Progent's one-minute billing unit and simple policy for billing do away with scenarios where speedy. minor repairs manage to end up as large bills. Progent's skill at handling problems quickly means your business saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a set of optimized tools and proven processes that permit the maximum degree of efficiency for online engineering help and troubleshooting for information systems of all sizes. Progent offers protected VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the experts of Progent's Technical Response Center to communicate with your system without breaching system security.
Progent's proven service database system stores thorough documentation of all support that Progent's customers have received. Progent's authorized service personnel have access to the records of services provided to each Progent customer by any consultant. This database of issues and repairs is organized as a conveniently retrievable proprietary database that enables Progent's online technical professionals to share their experiences company-wide to make sure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and close associations with major technology companies such as Cisco and Microsoft make available additional vast technical support databases and allow priority response from vendors' internal engineering staff with the result that Progent's online consulting experts are able to come up with optimal resolutions promptly.
Remote support services offered by Progent to businesses in Chattanooga Tennessee include:
Certified Microsoft Windows Support
Progent's Microsoft-certified online service engineers can deliver network problem solving and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can help you with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 Server deployment,
MS Exchange 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration support, Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of affordable PC desktop support services to assist your company to deploy, integrate, repair, and administer workstations and laptops powered by Windows. Progent's desktop support services include offering Windows 10 migration help as well as Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the management of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE certification is the top recognition for networking engineers, and indicates a person's networking knowledge at the master level. Cisco-qualified CCIEs know how to deal with the most complex issues surrounding network infrastructure planning, deployment, management, compliance, and repair. Cisco CCIEs operate closely with Cisco's in-house product support engineers in isolating problems with Cisco IOS Software network administration utilities and developing workarounds or identifying software patches. Cisco CCIEs represent an exceptional value since their broad experience allows them to resolve problems quickly. In common cases, less qualified consultants can struggle for hours or days with the same problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco-qualified CCIE support experts can tie into your computer system by means of sophisticated remote support tools to perform fast, safe, and affordable analysis and repair.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
Progent locations in Tennessee State
Progent's CCIEs can provide assistance with the entire range of Cisco's popular family of infrastructure devices. Cisco infrastructure support offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch consulting services, Nexus switch consulting, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless IP phones configuration, Cisco Meraki Wi-Fi access point planning and set up, Cisco Aironet Wireless APs planning and integration services, Cisco wireless controllers integration consulting, Cisco Security and VPN Setup and troubleshooting assistance, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide online and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Premier System Security Professionals
Progent's accredited CISM and CISSP cybersecurity consultants offer a range of system protection solutions that can improve the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against assaults or assist your business to clean up rapidly after a damaging breach. Security support services available from Progent include: thorough information security audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick cleanup after malicious assaults; setting up firewalls; designing safe techniques for off-site and mobile communication; defending your email system from spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Progent offers expert online support to help businesses of all sizes connect their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that utilize physical IT assets along with cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent runbook for restoring applications and services quickly following an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and patches and can produce audit reports to verify full service restoration, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, deploy, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide high uptime, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high degree of automation regardless of the physical components used by the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide remote support services to address a broad spectrum of information technologies such as network infrastructure, messaging systems, network and process security, plus UNIX and Microsoft Windows coexistence. For server economization and easy administration in environments that combine Linux with Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also help with migration from older systems to MS Windows or Linux environments. Progent's team-oriented methodology for solving technical problems promotes fast escalation, when required, to engineers with task-relevant experience to handle complex situations. This expedites solutions of critical problems, minimizes network downtime, and lowers service expense.
Important Linux variants for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price managed services intended to allow small and medium-size businesses to utilize the same cutting-edge IT solutions used by some of the industry's top enterprises. The ProSight suite of network management outsourcing services covers all critical aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis technology to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the complete threat lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital files, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, whenever needed, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security vendors to provide centralized management and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper layer of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, track, reconfigure and debug their networking appliances like switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating complex management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that need important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management personnel and your assigned Progent consultant so all looming problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the health of their network. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security standards, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance expert. The interview is designed to help assess your company's preparedness either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery environment that meets your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology projects. Progent's rates for ongoing development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's experience with these important areas of information technology allows customers to execute major projects economically and on schedule. Progent's project-based remote engineering services include:
How Your Chattanooga Business Can Contact Progent's Remote Technical Support Experts
Call Center Support
Progent's Help Desk Call Center programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small businesses a complete solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's regular desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progentís Co-managed Help Desk services allow your business to share the load for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution built around the leading PSA platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk team of seasoned network professionals provides your customers in Chattanooga Tennessee rapid contact with an efficient support resource with substantial experience offering telephone-based help and online diagnostics for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk the reputation as a solid contributor to company performance, and Progent's intent is to solve and not simply document network issues.
- Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Experts Team provides phone-based and in-depth consulting expertise and training in specific business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, custom development, and training for popular Microsoft business applications such as CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's expertise, customization, and training offerings, refer to Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Chattanooga Tennessee remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager support. Progent can tune SCOM to suit your environment so your IT support is proactive rather than reactive. By exposing looming trouble spots before they cause downtime, proactive monitoring can head off stressful and expensive information system crises. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems powered by multiple OS platforms.
To get in touch with Progent about urgent phone-based assistance with Windows, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Chattanooga Tennessee, Progent's online computer support specialists can provide professional and cost-effective IT help the moment your organization has to have it. Long experience offering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine online access tools to fix network problems quickly while avoiding the expense and lost time associated with on-site service calls.
Even if your Chattanooga company works with a regular independent support technician or maintains an in-house organization that know how to handle ordinary network issues, Progentís Microsoft certified consultants are available to provide a convenient and transparent virtual expansion of your on-site resources in cases when your usual service personnel either lack the availability or the experience to address unexpected system emergencies or especially challenging integration problems.
Advantages of Progent's IT Support for Organizations in Chattanooga Tennessee
Progent's online support services enable your Chattanooga business to experience the advantages of timely, expert IT support without the expense of maintaining an in-house IT staff. Your information system will derive greater business worth by becoming more available, efficient, and secure. Benefits to your business include:
- Seamless virtual expansion of your local IT resources
For most companies in Chattanooga Tennessee, nearby computer support providers, whether made up of independent consultants or an internal maintenance staff, can solve typical technical issues. However, major troubles can occur when local support personnel are too busy or unavailable, and some problems may stem from technology that is unfamiliar to your local support people. In these instances, Progent's online service professionals give you a convenient, fast, and economical solution to augment your regular resources and to pass on useful information to increase your ability to resolve future problems locally.
- Reduced Dependence on Individual Consultants
For network maintenance, smaller offices commonly rely on independent freelance consultants. Although freelance consultants have less internal costs than big consulting companies and can afford to charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, sick, on a trip, or in training, the absence of reserve help may force your company to wait for help during an IT crisis. As your company grows, network unavailability and trouble with vital software are more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides a dependable source of backup service expertise to insure your network remains available.
- Build a Solid Foundation for Seamless Expansion
Organizations typically begin with an information architecture implemented on a shoestring budget. Lacking a proper infrastructure, slap-dash fixes often get piled onto a shaky foundation. When a company grows, reliability and scalability issues can impede the success of the business. These badly built systems need proper assessment, smart strategic planning, and wide technical knowledge to upgrade to a system infrastructure able to provide the stable foundation to meet critical business requirements and ease future growth.
- Work with Problem Solvers Rather Than Product Sellers
Smaller offices require guidance and technical education to navigate through an ever more complex array of technology options capable of accelerating business growth and enhancing efficiency. These companies hardly need a network engineer who is attempting to resell a certain vendor's products. IT support and product sales can result in a situation where the recommended
solution is designed around a predetermined technology instead of the true needs of a client. Progent avoids these dilemmas by selling only services instead of products. This allows Progent to align IT expertise with the best needs of customers.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of IT knowledge, refined remote support tools, and familiarity with corporate IT allow offices to avoid the limitations associated with excessive reliance on smaller consulting organizations, individual freelance service providers, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Begin Receiving Online Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of real-world professional experience, in the trenches of network service, performing a wide variety of IT projects for an extensive array of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting staff. This guarantees that you get not only expert technical skills, but also a support engineer with field-tested approaches for applying technical knowledge to resolve actual network problems quickly.
- Value Pricing
Progent's pricing model is to bill for online support and in-person visits by the minute. As a result, you are invoiced just for delivered support. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no initialization charge and requires no monthly commitment for support services delivered during normal business hours. Many service firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast fixes so you won't be forced to allow minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent faces little competition. Businesses who work with trusted independent consultants or who employ internal IT personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more robust, protected, and efficient.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the few IT service firms to offer 24x7 system tracking services based on Microsoft Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory instead of reactive. By anticipating potential issues before they cause lost productivity, network monitoring can keep your information network from painful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.