Fast Remote Support for Chattanooga Tennessee IT Networks
For organizations located in Chattanooga Tennessee, Progent offers online support for networks powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote support to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, as well as the services of CISA and CISSP-accredited security experts to help with advanced security architecture and diagnostic jobs.
Progent's remote technical support experts offer excellent value due to the fact that they have the practical background and have access to the sophisticated tools needed to resolve most network issues quickly. Efficient support reduces direct costs because solutions require fewer chargeable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your company benefits additionally with indirect expenses by reducing or avoiding system outages and associated losses resulting from business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's extensive online consulting expertise is particularly important for businesses that rely on public clouds for vital infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.
Progent's pricing model for remote help is structured to stretch your network support investment. Progent charges per minute for phone assistance, so you are charged exclusively for the services that you actually get. Unlike many remote service firms, Progent asks for no initialization fee or minimum fees. Progent's one-minute billing unit and clean model for pricing prevent situations where fast fixes somehow turn into major tabs. Progent's skill at solving problems efficiently means you saves money.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned an array of customized tools and proven processes that permit the highest level of effectiveness for online help and repair for IT networks of all sizes. Progent offers protected VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the experts of Progent's remote service group to connect to your computer system remotely without breaching corporate security.
Progent's advanced service reporting system includes comprehensive documentation describing all service that Progent's clients have received. Progent's staff service personnel have the benefit of the details of all help rendered to every Progent customer by every consultant. This database of anomalies and fixes is organized as a quickly accessible support knowledge base that allows Progent's remote technical experts to share their experiences company-wide to make sure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and working associations with major vendors including Cisco and Microsoft make available additional massive technical knowledge bases and allow fast access to manufacturers' internal product engineers so Progent's remote consulting experts can come up with the best solutions promptly.
Remote technical services offered by Progent to clients in Chattanooga Tennessee include:
Authorized Windows Support
Progent's Microsoft-expert remote support experts can deliver computer system repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can assist your company with a broad variety of technology support including Windows Server 2022 planning and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 migration, Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Teams integration, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Office Access Programming,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective desktop consulting and support services to assist you business to deploy, integrate, troubleshoot, and manage desktop PCs and laptops powered by Windows. Progent's PC desktop support services cover areas such as offering Windows 11 system design and upgrade assistance and Windows 10 integration assistance, plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the management of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for networking consultants, and validates a person's network technology knowledge at the master level. Cisco CCIEs know how to handle even the most stubborn issues encountered in network infrastructure planning, installation, management, protection, and problem solving. CCIEs operate with the highest priority with Cisco's in-house engineers in isolating anomalies with Cisco IOS network administration tools and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs offer exceptional value since their broad experience enables them to resolve problems rapidly. In many instances, less qualified service providers can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE support experts can communicate with your environment by means of the latest remote troubleshooting tools to perform quick, secure, and affordable analysis and remediation.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
Progent locations in Tennessee State
Progent's CCIEs can provide expertise in all of Cisco's industry-leading selection of infrastructure products by providing services that include:
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of system protection solutions that can strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux environment against attacks or help your company to recuperate quickly after a serious penetration. Security solutions offered by Progent include: thorough information security and compliance audits utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; fast recuperation from malicious attacks; configuring firewalls; establishing safe techniques for off-site and mobile connectivity; securing your messaging system from viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online consulting services to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that utilize on-premises IT assets along with cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of cloud migration services that include Microsoft 365 Exchange Online integration with on-prem Exchange environments,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of experience providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a consistent runbook for restoring applications and services quickly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and fixes and can generate audit reports to verify complete service recovery, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help your organization to design, configure, test and manage a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high level of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists offer online consulting services to cover a wide spectrum of computer technologies such as network architecture, email systems, system and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and easy administration in environments that incorporate Linux and Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with migration from older applications to Microsoft Windows or Linux-based solutions. Progent's team-based approach to resolving technical issues promotes fast escalation, if necessary, to consultants with appropriate experience to tackle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can offer emergency phone-based help diagnosing anomalies within UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price services intended to allow small and medium-size businesses to benefit from the same cutting-edge technology used by many of the industry's leading corporations. Progent's ProSight suite of network management outsourcing services covers all critical facets of information technology including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based analysis tools to defend endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily evade legacy signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the complete threat lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with leading backup product companies to produce ProSight Data Protection Services, a family of management offerings that deliver backup-as-a-service. ProSight DPS products automate and track your backup operations and allow non-disruptive backup and fast restoration of vital files/folders, applications, system images, and VMs. ProSight DPS helps your business protect against data loss resulting from hardware breakdown, natural disasters, fire, malware such as ransomware, human error, malicious employees, or software glitches. Managed services available in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these fully managed backup services are most appropriate for your IT environment.
- Patch Management: Patch Management Services
Progent's support services for software and firmware patch management provide businesses of all sizes a versatile and affordable solution for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic information network. Besides optimizing the security and functionality of your computer environment, Progent's patch management services permit your IT staff to concentrate on line-of-business initiatives and tasks that derive maximum business value from your information network. Find out more about Progent's software/firmware update management support services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. Using 2FA, when you log into a secured online account and give your password you are requested to verify your identity on a unit that only you possess and that is accessed using a separate network channel. A wide range of devices can be used for this added form of authentication such as a smartphone or watch, a hardware token, a landline phone, etc. You may register several verification devices. For details about ProSight Duo identity authentication services, see Duo MFA two-factor authentication services.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding suite of real-time and in-depth management reporting utilities created to integrate with the industry's top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-up or machines with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security vendors to provide web-based control and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further level of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, enhance and debug their networking hardware like routers, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating devices that require critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system running at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent consultant so all potential problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with data security regulations, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's ability either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup environment that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for special information technology programs. Billing charges for ongoing development or consulting projects are set based on the qualifications of the engineers involved. Progent's background in these special areas of information technology enables customers to execute major initiatives economically and on time. Progent's project-based remote consulting services include:
How Your Chattanooga Business Can Contact Progent's Online Support Experts
Call Center Services
Progent's Help Desk support programs for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all facets of remote desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve complex problems.
Progent's Help Desk Call Center consulting expertise can guide you in establishing an efficient new Help Desk Call Center or improving your current organization, identifying or modifying Call Center software to meet the particular requirements of your corporation, or adding temporary online personnel to supplement your in-house Call Center group to handle high-demand scenarios such as software migrations, mass upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of experienced information technology experts offers your customers in Chattanooga Tennessee instant access to a reliable technical support resource with extensive background providing telephone-based consulting and online diagnostics for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk the reputation as a crucial driver of company success, and Progent's goal is to resolve rather than simply track technical problems.
- Business Applications Services: Training, Custom Programming, and Integration
Progent's Applications Consulting staff offers remote advanced engineering support and education in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, custom development, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office Word, and Office Excel. To read more about Progent's expertise, customization, and training offerings, go to Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts can provide advanced remote and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of System Center2, expand or optimize your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Chattanooga Tennessee remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can customize SCOM to suit your business so your IT support is proactive rather than reactive. By anticipating emerging issues before they expand into network outages, automated monitoring can head off inconvenient and costly network breakdowns. Progent can also use system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Windows environments, or networks that support a combination of OS platforms.
To get in touch with Progent about emergency online help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Support, call 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in Chattanooga Tennessee, Progent's phone-based network support specialists can deliver effective and cost-effective IT help the moment your company requires it. Over 20 years of offering online technical assistance has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to fine tune online access technology to repair IT problems rapidly while avoiding the cost and lost time associated with on-site service calls.
Even if your Chattanooga business deals with a local independent support technician or maintains an in-house IT staff that can deal with typical network issues, Progent's Microsoft and Cisco certified consultants are available to offer an easy and seamless remote expansion of your on-site resources for situations when your regular IT support personnel either lack the availability or the knowledge to handle sudden system emergencies or especially tough integration projects.
Advantages of Progent's Network Help for Organizations in Chattanooga Tennessee
Progent's remote support services enable your Chattanooga business to realize the benefits of on-call, enterprise-level network support without the cost of managing a full-time IT organization. Your information system will derive added business value by being more available, productive, and secure. Advantages to your business include:
- Seamless virtual extension of your local IT resources
With most companies in Chattanooga Tennessee, nearby computer support resources, whether represented by freelance consultants or a full-time maintenance staff, can handle the majority of technical issues. However, serious problems may spring up when your regular resources are overstretched or unavailable, and some trouble may involve IT products that is unfamiliar to your onsite support technicians. In these instances, Progent's on-call service specialists offer a convenient, fast, and economical way to supplement your regular help and to convey valuable knowledge to increase your capability to handle future problems locally.
- Reduced Dependence on Freelance Consultants
For IT maintenance, smaller offices often rely on individual freelance service providers. While independent service people have smaller internal costs than larger support companies and can often charge marginally less, they are occasionally overextended, making it impossible to respond rapidly to crisis situations. If an independent service provider is busy with another customer, sick, on vacation, or in training, the absence of backup help may require your business to go without help during an emergency. As your company grows, system downtime and trouble with vital software are more costly. The money you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a dependable source of backup service expertise to insure your network stays up and running.
- Create a Scalable Foundation for Smooth Growth
Companies often begin with an IT system created on a shoestring budget. Lacking a proper infrastructure, band-aid repairs often get piled on top of a shaky foundation. As a company grows, stability and scalability problems can impede the productivity of the business. Such poorly built systems need careful assessment, intelligent long-term planning, and broad-based IT knowledge to evolve to a system architecture able to deliver the solid foundation to handle vital business demands and simplify future expansion.
- Interact with Solution Providers Rather Than Product Sellers
Smaller offices require guidance and technical education to negotiate an ever more complicated maze of technology options capable of promoting business success and improving productivity. They do not need a computer engineer who is attempting to resell a certain vendor's products. Network consulting and product sales can lead to a scenario where the proposed
solution is designed around a profitable product rather than the genuine requirements of a business. Progent eliminates these conflicts by selling only services rather than products. This allows Progent to align technical consulting with the real needs of customers.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of IT background, fine tuned remote support software, and familiarity with corporate IT enable offices to escape the pitfalls of exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.
Progent stands out by providing:
How Does My Business Start Receiving Remote Technical Support from Progent?
- Proven Methodology
Progent's team of Microsoft and Cisco Certified experts average more than a decade of real-world professional background, at the forefront of IT support, performing a wide variety of technical tasks for a large array of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into shared best practices standards that Progent teaches its consulting team. This ensures that you get not just world-class technical skills, but also a consultant with proven methods for applying technical knowledge to repair actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for online service and on-site visits per minute. As a result, you owe just for received services. Progent does not demand a higher rate for after-hours or priority support, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no initialization charge and requires no retainer for support services delivered during regular working hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast solutions so you will not be tempted to permit minor problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or local support firms who provide minimal documentation or specifics of tasks done, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service reports sent by each consultant to each client. The practice of detailing and archiving support activity allows more efficient support and avoids a variety of typical misfortunes such as when a support customer is virtually held hostage to a consultant who won't release vital service information.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few consulting firms to provide round-the-clock remote monitoring services powered by MS Operations Manager. MS Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing possible problems before they result in lost productivity, system monitoring can keep your information network from painful and expensive service losses.
To initiate Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.