Chattanooga Remote Workers Solutions Consulting Experts
System Planning, Integration, Management and Help Desk Consulting
Enlarging your telecommuter workforce may have a significant effect on IT infrastructure, cybersecurity, and corporate workflows. Progent has 20 years of experience assisting small and mid-size businesses to plan, configure, manage, tune, and debug IT networks that incorporate a remote workforce. Progent can help your Chattanooga organization to select the right technologies and follow best practices in building and maintaining a secure virtual office ecosystem for teleworkers that promotes collaboration and returns top value. Progent can provide services that go from as-needed guidance for helping you over occasional IT bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.
Progent's consultants can assist Chattanooga, Tennessee organizations to succeed with any facet of creating a high-performing work-at-home ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk augmentation, data security, data protection solutions, and centralized management.
Network Infrastructure for Telecommuters
Setting up the network infrastructure required for a remote work environment can be particularly challenging if you must manage a mix of worker-owned equipment like PCs and notebooks, Internet routers, and Wi-Fi appliances from an assortment of vendors and with a variety of operating systems and firmware levels. Progent's background delivering online help for both outdated and modern technologies in remote office solutions allows you to make cost-effective use of your available network infrastructure and provides you with ready access to top-tire consultants for implement essential upgrades. Services available from Progent to assist you to implement a high-functioning telecommuting ecosystem include:
- Virtual Private Network technology allows you to establish a safe connection for authorized remote workers to use IT resources located at your corporate datacenter or in a public cloud. Progent's consultants can help your company to deploy and manage VPN connections between your teleworkers and your various network resources by providing online VPN configuration consulting. For businesses with Cisco's ASA security appliances, Progent's Cisco-certified ASA experts can help your at-home workers to utilize Cisco's popular AnyConnect client software for safe VPN connections for a broad range of endpoint devices such as Microsoft Windows, Mac, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure platforms enable a teleworker to view and interact with a remote computer's desktop. This gives network managers substantial control over the computing ecosystem of at-home employees and ensures them a familiar work experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
- Routers attach at-home networks to the Internet and support VPN tunnels, home wireless networks, and firewall services. Progent offers top-tier online consulting for setting up home routers from all major manufacturers. See router configuration support from Cisco-certified experts.
- Home Wireless networks, typically shared by families and visitors, are commonly used by telecommuters to connect to their router for work. This can cause throughput as well as cybersecurity issues. Progent can help you to mitigate these problems by delivering services like Aironet configuration consulting, Cisco-certified Meraki WiFi installation consulting, and Ubiquiti WiFi AP setup assistance.
- Internet access solutions affect the performance and availability of connections between telecommuters and the company network. Business-critical processes might require backup Internet connections in the event the normal connection fails. Progent can provide guidance for identifying service providers, picking appropriate bandwidth and data volume packages, and integrating fault-tolerant Internet access. Refer to Internet connectivity solutions.
IP Voice Integration for Telecommuters
Expanding the corporate phone environment to accommodate teleworkers is vital to maintaining an effective work-at-home solution. A variety of cloud-centric digital PBX platforms are popular with SMBs to support telecommuters. Many larger organizations rely on Cisco's modern or older products for VoIP solutions. Progent can help organizations of any size to plan or tune a telecommuter VoIP service that delivers the versatility, transparency and protection required for teleworkers. Progent's Cisco-certified CCIE Voice experts can provide high-level support to assist organizations tune their existing Cisco IP voice environments to support an expanding at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) delivers advanced telephony capabilities to devices such as VoIP phones, media processing platforms, VoIP gateways, and mixed media software used across the network. CUCM manages additional combined media services such as unified messaging, video conferencing, and customer interaction networks. For details about Progent's Unified Communications Manager support, visit Cisco Unified Communications Manager expertise.
- CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM or CUCM. Progent can assist your company to maintain your current CallManager environment or migrate efficiently to Cisco's modern IP telephony products. To learn about Progent's expertise for CallManager and Cisco's other early VoIP products, visit CallManager consulting services.
- Cisco IP Gateways provide integration with public telephony networks and with clients operating beyond the corporate perimeter like at-home workers. Progent offers consulting expertise for Cisco's legacy IP gateways like the UC520, UC540 and UC560 product lines and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration expertise.
- Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to update your WAN architecture to work with these solutions and deliver as-needed integration and troubleshooting expertise.
Video Conferencing for At-Home Workers
A wide range of voice/video conferencing products from major technology companies support virtual discussions, video conferencing, chat, and screen/content sharing for both onsite workers and teleworkers. Many organizations utilize multiple products to accommodate their various partners and clients. Progent can assist you to manage your current conferencing environment and enhance the productivity of your remote employees.
- Skype for Business is Microsoft's leading unified communications product that supports real-time presence, instant messaging, audio and video conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified specialists who can assist you to set up and manage Skype for Business client software to support your remote employees. For details about Progent's support services for Skype for Business, visit Skype for Business integration services.
- FaceTime is Apple's multiuser video calling platform for compatible iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Newer versions of FaceTime support as many as 32 concurrent users for voice/video sessions. To learn more about Progent's support services for Apple FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for most desktop or mobile devices. Delivered via Cisco's Webex Cloud, Webex services include sharing specific content or screens, presentations that embed rich media such as Microsoft PowerPoint, session recording, plus editing and playback for future reference. To learn more about Progent's consulting services for Cisco Webex and for additional video conferencing solutions from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conferencing, contacts, and content with features that include voice/video conferencing, persistent threaded chat, plus data sharing. To learn more about Progent's consulting expertise for Teams as well as for other Microsoft 365 products, see Progent's Microsoft Teams consulting services.
- Other Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging expertise for these products and help you to optimize your network architecture to run them.
Microsoft Integrated Collaboration Software for Remote Workers
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Office and Microsoft 365 suites, providing a rich ecosystem of productivity apps that create a cohesive user experience for exchanging information across a corporate network and on a broad selection of endpoint devices. Progent has delivered online consulting support for SharePoint and Exchange since their initial publication and can help businesses to tune these critical collaboration platforms to optimize the productivity of your remote workforce.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works with Microsoft 365 and supports third-party cloud services to provide real-time collaboration. Designed as a replacement for Skype for Business Online, Microsoft Teams and Teams Premium can enable chat, video meetings with screen sharing, calling, cloud voicemail, group email, plus file and application sharing. Teams is closely integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (formerly branded Azure Active Directory) for supporting its complete range of features. For details about Progent's consulting services for Microsoft Teams, see solution design and deployment expertise for Microsoft Teams.
SharePoint utilizes web sites to allow collaboration and knowledge sharing by providing policy-driven delivery of content, business processes, and utilities for looking through enterprise-wide business data. SharePoint enables you to create secure portals that permits remote workforce to see and edit aggregated corporate intelligence via Wikis, Blogs, social networking web sites, and Web Parts. For details about Progent's SharePoint expertise, refer to SharePoint configuration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange expertise, visit integration consulting for Exchange Server.
OneDrive is Microsoft�s collaborative cloud storage service, comparable to GoogleDrive. At-home users can store files to the OneDrive service, and colleagues anywhere can retrieve them securely via a web browser. Included with Microsoft 365, OneDrive enables at-home workers to co-author files. Edits created offline are automatically uploaded when you go back online. To find out about Progent's support services for Microsoft OneDrive, refer to Microsoft Onedrive configuration experts.
Cloud Integration Services for Remote Workers
Progent offers affordable online support for helping businesses to build, maintain and optimize cohesive network models that incorporate physical data centers, at-home workers, branches, and public cloud services. Progent can provide expertise for all types of cloud service delivery including Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service. Progent can help teleworkers resolve issues with public cloud connectivity, identity, and security.
Microsoft Azure is a popular family of public cloud software and services that enables you to use infrastructure, virtual servers, and critical applications hosted on Microsoft's massive cloud. Microsoft Azure features more than 100 services services including the ability to host Windows and Linux-based virtual machines, on-demand cloud storage, messaging, application development with Visual Studio, and data backup. Progent can help you to set up VMs on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, unify identity control with Azure AD, and design backup and recovery solutions with Azure Backup. Progent's cloud experts can also show you how to establish secure access to Azure services for telecommuters by configuring and troubleshooting firewalls and VPN tunnels. For details about Progent's consulting services for Azure, refer to Microsoft Azure expertise.
Microsoft 365, formerly called Office 365, is Microsoft's popular family of client productivity software and cloud services offered by subscription. Microsoft apps and services are marketed in a selection of bundles designed for customers ranging from individuals and small offices to major enterprises. Progent can provide fast and easy remote contact with consultants knowledgeable about Microsoft 365-compatible clients running Windows, Mac, iOS, and Google Android technology. Progent's experts can assist you to evaluate the numerous subscription bundles offered with Microsoft 365 and configure 365 applications for your at-home workers to achieve maximum business value. To learn about Progent's expertise for Microsoft 365, go to Microsoft 365 consulting expertise.
Exchange Online is among the most popular cloud-based applications in the Microsoft 365 product line. Exchange Online provides the advantages of reduced costs for data center infrastructure, easier management, dynamic scaling, high reliability, and other benefits inherent with cloud computing. Microsoft has engineered Microsoft 365 Exchange Online to operate transparently with on-premises deployments of Exchange, allowing you to build hybrid cloud/onsite information systems. Progent's certified Exchange experts are available for occasional help to get you past tough IT bottlenecks and can also provide comprehensive project management services to make sure your teleworkers have convenient and safe access to your Exchange Online environment. To find out Progent's expertise for Exchange Online, see Microsoft 365 Exchange Online integration and support consulting.
Amazon AWS is a trailblazer in the public cloud arena and is the world's biggest source of cloud services. Progent can provide fast and affordable online contact with cloud integration consultants who can assist your business to design, implement, manage, and troubleshoot hybrid information networks that integrate Amazon AWS cloud services with on-premises resources and with other popular cloud platforms like Microsoft Azure. Progent also offers the skills of Cisco-certified CCIE networking experts to help your company to build a high-availability network architecture to make sure your users have a productive computing experience regardless of whether they are working from your headquarters, a remote branch, at home, or on the move. To find out about Progent's support services for Amazon AWS, visit Amazon AWS integration expertise.
Google Cloud (GCP) is a leading collection of public cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can help your organization to expand your existing IT assets with the Google Cloud Platform, and Progent's DBA experts can show you how to make your key applications cloud friendly so your at-home workers can benefit fully from Google Cloud Platform services. Progent can assist your organization to set up virtual machines on GCP Compute Engine, plan a cost-effective storage system with Google Cloud Storage services, and streamline access control for remote workers with Google Cloud Identity services. Progent's consultants can also help you to utilize GCP's management technology to control and track your GCP ecosystem. To learn, go to Google Cloud Platform consulting services.
Help Desk Support for Remote Workers
A fast, enterprise-wide transition to a telecommuter business model, which could be motivated by a pandemic or as an element of a disaster recovery/business continuity process, can overwhelm even the most efficient internal Call Center. Progent's Help Desk Call Center services make it possible for businesses to outsource or augment their Call Desk with Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center support services utilize Progent's nationwide team of remote IT support specialists along with enterprise-class ticketing and tracking software to offer an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 desktop support from initial help requests to ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows telecommuters to monitor or edit their current trouble tickets, enter details, and append screen captures and relevant files. Support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical service rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support experts to deal with advanced issues. To learn more, go to Progent's Standard Helpdesk Services for small companies.
- Progent's Call Desk Augmentation Service allows your company to augment your current Help Desk staff by sharing delivery of Call Desk support services transparently between your regular support staff and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's shared Support Desk service is based on a collective support model utilizing the number one PSA tool for managing help requests and ticketing, establishing responsibility, monitoring progress, and producing management reports. To find out how Progent's Help Desk Call Center Augmentation Services can enable your company to provide best-in-class desktop support to your from-home workers, see Progent's Help Desk Call Center augmentation Services.
Security for Teleworkers
At-home staff members typically use their own computing devices and usually work in a poorly secured physical space. This situation multiplies their vulnerability to cyber attacks and requires judicious deployment of corporate firewalls, AV tools, MFA-based identity verification, remote endpoint monitoring, extensive user education, and the creation of policies based on best practices. Progent's veteran group of IT security solutions experts can assist you to design, deploy and maintain a compliant security solution that guards critical information resources in networks that include telecommuters.
Firewalls enable you to build a network that can be securely accessed by local users as well as by at-home workers, mobile workers, vendors, clients, and the public. Modern firewall appliances permit you to configure and manage different permissions to various classes of users and to scale your IT network and adjust your security as your company evolves and as cyber threats become increasingly sophisticated. Progent works with both new and older firewall appliances from all leading vendors including Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For details about Progent's firewall integration expertise, see firewall configuration and support services.
Remote Endpoint Monitoring makes it possible to track the various computers utilized by remote workers and either block or identify and respond to the latest threats like ransomware. With ProSight Active Security Monitoring services, a small-footprint agent is installed on every protected endpoint, watching all activity and utilizing advanced machine learning and full execution context from SentinelOne to detect new threats on arrival. When a cyberattack is spotted, ProSight ASM instantly disconnects the impacted endpoint device from the network to contain the threat. Because the ProSight Active Security Monitoring software agent is autonomous, endpoint devices remain protected even when they are offline. Progent is a SentinelOne Partner, reseller, and integrator. For more information about ProSight Active Security Monitoring, visit remote endpoint security monitoring for telecommuters.
Progent's Duo authentication Managed Services utilize Cisco's Duo technology to protect against password theft by using two-factor authentication (2FA). Duo supports one-tap identity confirmation on iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a protected application and enter your password you are asked to verify who you are via a unit that only you have and that uses a separate network channel. A broad selection of out-of-band devices can be used as this second form of authentication including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may register multiple validation devices. For more information about ProSight Duo identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for telecommuters.
Security Audits can assess the vulnerability of your information system to all classes of outside and internal security attacks for an environment that includes at-home workers. Progent can deploy remote, automated security analysis software for quickly and affordably detecting a broad range of security holes that can be surfaced over the Internet. Progent's endpoint security audit consulting services, which can be provided by data security experts with advanced certifications including CISM, CISSP, and GIAC, can assist you to evaluate your procedures and governance policies and assess your IT architecture to allow you to design the highest level of protection for your remote workers.
Horizon3.ai's NodeZero Penetration Testing Platform is a cutting-edge penetration test (pentest) product family that supports autonomous threat assessment of your work-from-home connectivity solution as well as your internal and perimeter networks to help you find, prioritize, remediate, and verify security vulnerabilities before malicious hackers can exploit them. Progent can help you to deploy NodeZero to carry out thorough penetration tests of your network perimeter and your internal IT infrastructure so you can evaluate your present security posture. Progent's NodeZero experts can also help you to strengthen your existing network security and can help you to design and implement a unified cybersecurity ecosystem that simplifies management and delivers maximum cyber defense for on-premises, cloud-based, remote, and perimeter IT resources. To find out additional details about Progent's vulnerability analysis services based on on NodeZero's pentest products, visit Consulting Support for NodeZero's Penetration Test Platform.
Download White Paper: Securing a Work-From-Home (WFH) Network
To read or download a white paper about key areas to focus on for securing a network that includes work-from-home staff, click:
Securing a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)
Data Protection for Remote Workers
Data Protection involves saving and restoring critical data so as to prevent data loss and minimize recovery time in case of storage failures due to equipment issues, programming hiccups, operator mistakes, cyber attack, or any other reason. Reliable data protection solutions can be especially challenging to architect and maintain in hybrid networks that incorporate in-house data centers, cloud resources, and at-home workers.
- Backup/Restore strategies for telecommuters must address multiple kinds of personally owned endpoints. Progent can provide fast remote access to experts familiar with a wide range of products for backing up Windows, Apple Mac and Linux/UNIX servers and desktop computers as well as notebooks, iOS and Android tablets and handhelds. Leading backup/restore products maintained by Progent's data protection experts include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Retrospect, and Time Machine. To protect data distributed throughout a wide area network, Progent can provide ProSight Data Protection Services (DPS), a managed backup/recovery service that utilizes cloud storage and includes granular recovery and centralized management.
- Disaster Recovery/Business Continuity (DR/BC) plans often envision circumstances that call for a temporary switch to telecommuting. Progent's expert disaster recovery planning consultants and business continuity specialists can help your business to develop, document and validate a DR/BC strategy that addresses the process of switching to an at-home workforce.
Unified Management for Remote Workers
Microsoft has rebranded and reshuffled its endpoint management platforms under the title Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of remote endpoints and Configuration Manager for managing local computers. Endpoint Manager features a centralized environment for safeguarding critical data by managing local, mobile, and home-based endpoints.
Intune
Intune is part of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud-based service for managing and securing remote devices and applications. Managed endpoint devices can be personally owned or company owned. IT admins managing the endpoint devices of teleworkers can utilize Intune to provision and authenticate applications on managed devices, push patches and certificates, configure rules for permission to access data and resources, manage passwords, establish VPN tunnels, control how telecommuters share data, set up threat protection, ensure compliance, and wipe corporate information from missing, stolen or deactivated devices. Intune works with Apple iOS, Android, Windows, and macOS computers. To find out about Microsoft Intune and to find out how Progent can assist your company to use this platform to manage the devices of your teleworkers, visit Intune remote endpoint management consultants.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management product that helps network administrators to keep remote endpoints current and protected. Workspace ONE uses VMware AirWatch technology for unified endpoint administration plus VMware's Horizon virtual application delivery platform for authorization control, application management, and setup management of endpoint devices. Workspace ONE runs with endpoints powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises deployment via a one-time purchase. Top capabilities of VMware Workspace ONE include rapid over-the-air deployment of out-of-the-box laptops, quick onboarding of new employees, policy set up and enforcement for all classes of devices, aggregated management reporting and analytics, an email encryption gateway, and seamless integration with Microsoft apps and cloud products. For information about Progent's support services for VMware Workspace ONE, go to VMware Workspace ONE remote endpoint management expertise.
Contact Progent for Telecommuter Expertise
To contact Progent about building and managing a productive telecommuter solution for your Chattanooga, Tennessee business, call
An index of content::
24-Hour ProSight Small Business Private Clouds Consultancy
Consult ProSight VM Hosting
Progent's ProSight Virtual Hosting combines proven virtual server technology, a state-of-the-art data center facility, and the technical expertise of Progent's Microsoft-certified consulting group to provide small and midsize companies with a complete IT outsourcing alternative that enhances network availability and security, eliminates management hassle, and saves money. With Private Cloud Hosting, a smaller business can have all of its software platforms and key business application servers supported within a safe and fault tolerant data center on a fast, non-stop virtual server configured and maintained by Progent's computer service professionals.
Microsoft Windows 10 Evaluation Support Services
24x7x365 Setup and Support Windows 10 Configuration
Progent's Windows consulting experts can help organizations of all sizes to evaluate Windows 10 or to migrate to Windows 10 from an older version of Microsoft Windows. Remote and on-premises assessment and migration support for Microsoft Windows 10 available from Progent include ROI analysis, project supervision, application and driver compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud and hybrid solutions, mobile device management and synchronization, telecommuter connectivity, security and compliance, automated provisioning and management, network design, wired/wireless convergence, disaster recovery planning, webinar training for network management personnel and end users, and ongoing Call Center support services.
Technical Support Windows Server 2016 Hybrid Integration
Microsoft Setup and Support Windows Server 2016 Hybrid Cloud Integration
Progent's Windows Server 2016 disaster recovery/business continuity experts can help you to plan and deploy a DR solution based on Microsoft's cloud-tested Failover Clustering tools including Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class network-attached storage using commodity equipment, Virtual Machine Load Balancing for improving the performance and resilience of Failover Clusters while minimizing capital investment and operational expenses, and Cloud Witness for easy, economical deployment of a stretch cluster quorum witness.
Computer Security Specialist CISM Certified Cybersecurity
Immediate CISM Evaluation
Progent offers the support of CISM Premier security professionals. The Certified Information Security Manager (CISM) committee describes the core competencies and international standards of performance that IT security managers are required to learn. It provides business management the assurance that those who have qualified for their CISM credential have the experience and capability to deliver efficient security administration and support consulting.
Small Business WAP551 Network Engineer
Small Business WAP561 Information Technology Consulting
Progent's Cisco-certified Wi-Fi integration consulting experts can assist you to configure, administer, and troubleshoot Cisco Small Business Wi-Fi Access Points.
ProSight Email Guard Spam and Virus Filtering Service Services
ProSight Email Guard Content Filtering Engineer
Progent's ProSight Email Guard solution uses the services and infrastructure of top information security vendors to deliver centralized control and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall.
Microsoft Hyper-V Virtual Server Engineer
Virtual Server Administration Website Computer Consulting
Progent's network consultants can help you analyze the possible benefits of Hyper-V-based virtualization for your company, conduct test implementations to validate Hyper-V's compatibility with your line-of-business software, assess your network and server architecture for smooth performance with virtual server technology, assist you in moving to Microsoft Windows Server 2008 and configuring Windows Hyper-V, train your IT personnel to track and manage Hyper-V, provide world-class consulting help for improving the protection of your virtual machines, establish and test business continuity procedures that optimize network availability, and deliver ongoing consulting and maintenance including affordable remote troubleshooting and turn-key Help Desk services.
Sun Solaris Auditing
Solaris Technical Support
If your company operates a Sun Solaris network or a multi-OS computer system, Progent's CISM and CISSP-premier consultants can help your whole enterprise in a broad array of security topics including security administration practices, security architecture and strategies, access management systems and techniques, applications development security, operations security, hardware security, telecommunications, infrastructure and Internet security, and business continuity planning. CISM and ISSAP define the basic skills and international standards of knowledge that information security managers are required to master. These certification give executive management the confidence that consultants who have earned their CISM, CISSP or ISSAP qualification have demonstrated the experience and knowledge to offer world-class security management and consulting services.
Cisco Content Engine Network Module for Content Delivery Technical Consultant
24x7x365 Information Technology Consulting Network Load Balancing
Progent provides fault tolerant load balancing consulting covering network load balancing, load balanced program, network backbone routing, and content delivery technology including Cisco Content Engine. non-stop load balancing technologies for which Progent can provide consulting expertise include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco Content Services Switch, Cisco Content Distribution Manager and ACNS, and F5 Networks BIG-IP.
Windows 7 Migration Network Integration
Windows 7 Help Desk IT Consultant
Progent's certified consultants can provide remote and onsite support expertise to help your company to administer, maintain, and troubleshoot PCs powered by Windows 7 and also offers help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with change management, network security, disaster recovery, online access, mobile device integration, Wi-Fi network design, and 24x7 system monitoring.
Clustered Windows Server 2012 R2 Professional
Support and Integration Windows 2012 Cluster Shared Volumes
Progent's Microsoft-certified failover clustering consultants can assist you to assess the advantages of deploying Microsoft Windows Server 2012 clustering to create a powerful high-availability/disaster recovery strategy, assist your organization to design and install a Windows Server 2012 system, provide online and on-premises consulting services and technical support for clusters that include physical servers or virtual ones, and show you how to centralize the management of failover clusters.
Google Cloud Access Management Services
Google Cloud AI Building Blocks Professionals
Progent can provide cost-effective online and on-premises consulting to assist organizations of any size to move all or part of their core network resources to Google Cloud Platform services. This can save management hassle and hardware costs and enable access to Google's state-of-the-art machine learning tools. Progent can assist you with every aspect of Google Cloud Platform migration and troubleshooting including needs analysis, readiness evaluation, architectural design and review, testing, deployment, centralized administration, performance optimization, software license management, disaster recovery mechanisms, and security strategies.
SharePoint Business Connectivity Services IT Consultants
24x7 Network Consultants SharePoint Business Connectivity Services
Progent's Microsoft engineers can provide affordable online technical support and programming services to help you to plan, deploy, administer, and maintain Microsoft SharePoint 2010 installations that can feature web pages able to function as portals, extranets, document and media management tools, blogs, data marts, business analytics, enterprise-wide search, workflows, and other tools to promote and enhance teamwork. Progent can help you integrate SharePoint 2010 with MS SQL Server and with third-party data sources and with Microsoft's familiar office productivity applications like Office Excel, Word, Outlook, and Project. Progent can assist you to migrate from previous versions of SharePoint or move a multi-vendor mix of web applications into a consolidated and easily managed SharePoint 2010 environment.
24/7/365 Engineers 64-bit Computing
Microsoft Certified Expert 64-bit Server Integration Support
Progent's Microsoft-certified consultants can help your organization to update your desktops from 32 to 64 bits. Progent can help you to understand the costs and advantages of migrating to 64-bit PC desktop processing, plan an efficient upgrade process that reduces business disruptions, and provide economical, professional remote support to assist your company to install 64-bit PC desktop software and applications on your current hardware.
Network Consultants Catalyst 4900 Switch
Top Rated Catalyst 6500 Switch Remote Support Services
Progent's Cisco-certified CCIE networking experts can help you to set up, manage, upgrade, tune and debug Catalyst switches. Progent can also assist your business to harden the security and compliance of Catalyst switches and migrate efficiently from outdated appliances to modern models.
24-Hour Cisco Firepower Firewalls On-site Technical Support
24-Hour ASA Firewall with Firepower Configuration
Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a major performance improvement over Cisco's popular ASA 5500-X security appliances and offer unified control of modern security features like application visibility and control (AVC), next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE firewall consultants can assist your organization to design and carry out a smooth migration to Cisco Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and help you integrate Firepower appliances with Cisco's cloud-based services to build and centrally manage network environments that include branch offices, data centers, private clouds and public clouds.
Urgent Online Technical Support Operations Manager
Microsoft Operations Manager Integration Services
Progent provides a variety of IT service packages for small businesses. These IT outsourcing and server monitoring services are based on the proactive problem handling capabilities of System Center Operations Manager 2007, a next-generation network and system support software platform that tracks the reliability, performance, and safety of your network and identifies incipient problems before they can bring down your network. With Progent's affordably priced IT service programs, small companies can choose a simple co-sourcing service program built around Microsoft Operations Manager 2007 with server monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing solution.
Office Word for Mac Classes
Mac Office Excel Class
Progent can provide one-on-one training designed for people who wish to expand their understanding of the macOS and OS X platform, Mac hardware, or Mac office applications including Word, Excel, and Outlook for Mac. Progent also can provide specialized group or one-on-one online training for macOS and Mac OS X application software.
Exchange 2016 Upgrade IT Consultants
Biggest Microsoft Exchange Server 2016 Upgrade Planning Integration Support
Progent can help you in any and all phases of your upgrade to Microsoft Exchange 2016 including designing HA architecture for an on-premises, Microsoft cloud connected or hybrid deployment; CAL licensing requirements for Exchange and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V strategy; specifying mass storage requirements for your VMs, databases and logs; setting up HLB for fault-tolerant client access services; planning, building and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing the firewall; resolving SSL issues; performing client remediation with Office desktop or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
Online Cisco Certified CCIE Integration Specialists
Cisco Certified CCIE Network Support Consulting
Progent can help your organization to utilize Cisco's infrastructure technology to create a solid foundation for your local, private cloud, or hybrid data center and streamline operations in vital areas including resource consolidation, security and compliance, versatility, reliability, and recoverability.
Remote Working Information Technology Consulting
Helpdesk for Remote Workers Support Outsourcing
Progent has 20 years of background assisting small and medium-size businesses to plan, implement, tune, administer, and troubleshoot IT networks that support teleworkers.
Unified Contact center Support and Setup
IT Consultants Unity
Cisco Unified Communications Manager (CUCM or Unified CM), previously known as CallManager, acts as the center of Cisco's communications and collaboration portfolio. CUCM and Unified CM Express (CME) provide a location-independent IP-PBX by integrating tightly with unified messaging apps such as Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact solution. Progent's Cisco-certified network consultants offer effective and budget-friendly remote and onsite expertise to help organizations of any size to build and maintain Unified CM environments by providing Cisco Unified Communications Manager integration and troubleshooting services that add optimum business value. Progent can help with any facet of CUCM configuration and debugging in areas that include integrating Cisco VoIP phones and desktop Video phones, designing dial plans, setting up SIP trunking and PSTN support, deploying Cisco ISR routers with CUBE support, creating Cisco UCS server clustering solutions for high availability, performance tuning, and integration with Exchange and Skype for Business.
Microsoft Exchange Upgrade Professional
Support Outsourcing Microsoft Exchange 2000
Progent is among the most qualified network consulting firms for designing email systems powered by Exchange 2000 Server. Progent is skilled in helping small and mid-size businesses get the full benefits of Exchange 2000 for common situations including updating from Microsoft Exchange 5.5, migration from an ISP-based or POP3 e-mail environment, and outsourcing your Exchange 2000 support.
Work from Home Infrastructure Outsourcing
At Home Employees Network Infrastructure Consultant Services
Progent can help small and medium-size businesses to design, deploy and debug the network infrastructure needed to support remote workers.
After Hours On-site Technical Support Remote Employees Collaboration Software
Consultant Services Offsite Workers Collaboration Software
Progent can help small and medium-size organizations to configure collaborative software to permit their telecommuters to benefit from positive interaction with colleagues and customers.
Best Microsoft Certified Expert Windows Server 2022 DNS-over-HTTPS Online Support
Microsoft Expert Windows Server 2022 DNS-over-HTTPS Online Technical Support
Progent's Microsoft-certified Windows Server 2022 consultants can help your organization to design and carry out an efficient migration to Windows Server 2022 using an on-premises system architecture or a hybrid deployment model that combines cloud-based Windows Server on Azure with a datacenter-based implementation of Windows Server 2022.
Microsoft Experts ISA 2004 Enterprise Edition Server Onsite Technical Support
ISA 2000 Server Setup and Support
Progent's Microsoft-certified ISA Server consulting experts have extensive backgrounds with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security installations for IT networks with multiple sites, remote workers, and mission-critical eCommerce applications. Progent's ISA Firewall consultants can help your company in planning and implementing an installation of ISA Server 2000 or ISA Server 2004 that supports your information security needs without adversely limiting your network accessibility. Progent's consultants can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or any up-to-date editions of ISA Server.
Remote MCSE Expert Certified SharePoint Server 2013 Onsite Technical Support
Remote Technical Support SharePoint 2013 PerformancePoint Services
Progent has been delivering SharePoint support since the first SharePoint product was released over two decades ago, and Progent has the scope of IT knowledge to help organizations of any size to design and implement a SharePoint Server 2013 installation and develop SharePoint Server 2013 applications that add significant business value to your IT investment. Progent's Microsoft-certified consulting team can help you to evaluate the business advantages of upgrading to SharePoint 2013 or SharePoint Online from legacy releases of SharePoint or from a different collaboration solution; determine whether an on-premises, online or hybrid deployment is most sensible for your company; and pick the most appropriate edition of SharePoint 2013 for your purposes. Progent offers comprehensive project management outsourcing or can assist in individual jobs associated with your SharePoint 2013 deployment.
Juniper SRX100 Router Network Consulting
Juniper SRX210 Router Cybersecurity Firm
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
24x7 Technical Support Services SQL Server 2014 Resource Governance
SQL Server 2014 In-memory ColumnStore Online Support
SQL Server 2014 includes major enhancements in key areas including performance, availability, security, and cloud readiness. SQL Server 2014 is the first version of SQL Server that includes in-memory technology that operates seamlessly across all workloads including OLTP, data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective remote and on-premises consulting services that include planning, deployment, administration, troubleshooting, and software development expertise to help organizations of any size to realize maximum business value from their SQL Server 2014 investment.
Online Consulting Remote Support
Cisco and Microsoft Certified On-site Support Technology Consulting
For mid-size businesses looking for IT support, Progent offers an array of options including local service, remote assistance, off-site Help Desk, 24x7 support with automatic system monitoring, emergency staff augmentation, business relocation support, application programming, and expert consulting. For midsize companies in California or other areas covered by Progent's field engineers, Progent provides expert in-person help for fixing technical problems quickly and affordably.
ProSight Remote Desktop Monitoring Consultants
ProSight Server and Endpoint Management Consulting
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by tracking the health of critical devices.
Microsoft SMS Technology Consulting Services
Computer Consultant Microsoft SMS
Microsoft Systems Management Server 2003 provides added functionality for change and configuration management of Windows-powered systems through SMS Feature Packs. Feature Packs lower the overall operational expense of managing and deploying software products by making it easier to install system images, control mobile computers, and run management tools. In addition to advising you about techniques to save management costs by deploying SMS 2003 Feature Packs, Progent's consultants can show you how to prepare and implement IT tasks involving processes that Feature Packs are intended to make more efficient. Progent's adoption and update services can lower spending and eliminate business disruption as you move to the latest operating systems and programs. Progent's wireless consulting experts can help you develop sensible processes and policies to manage PDAs and smart mobile communication devices so your mobile workforce remains productive and secure. Progent's CISSP-certified engineers and CISM-certified security experts can help you design a security strategy that incorporates standards, processes and technologies to keep your IT computer system protected.
Telecommuter Network Infrastructure Integration
At Home Workers Network Infrastructure Computer Consulting
Progent can help small and mid-size companies to plan, implement and debug the infrastructure for a remote workforce.
Consultants wireless IP phones and Meraki APs
Wi-Fi IP phone integration Onsite Technical Support
Progent's wireless IP phone configuration and troubleshooting experts can provide online and onsite support to help your organization create and maintain a Cisco wireless IP phone deployment by providing integration services that can range from troubleshooting the set up of an IP phone or access point to offering comprehensive project management outsourcing or co-sourcing for updating the wireless infrastructure of a campus.
Emergency Integration Firms Desktop Technology
Microsoft Desktop Service Provider
Progent can deliver a broad range of cost-effective consulting and support services to help your business to install, integrate, repair, and administer workstations and notebooks based on Microsoft Windows, Apple macOS and OS X, or popular editions of Linux. Progent can provide onsite or remote technical support for single machines or laptops or help you to plan and carry out a company-wide rollout of new or revised operating system platforms and business applications. Progent can also supply consultants and technical workers to help your company to plan for and complete an office relocation or merger organized to cause minimal disruption of your business.
24/7 CISA Certified Auditor Network Consultant
Technology Professional Security Audit
The Certified Information Systems Auditor (CISA) accreditation is a recognized qualification that represents mastery in IS security audit and control. Accredited by ANSI, the CISA accreditation requires that consultants undergo a comprehensive test administered by the ISACA professional group. Progent can provide the services of a CISA-Certified network security audit professional able to assist companies in the areas of IS audit services, IT administration, network assets and architecture lifecycle, information technology service delivery, safeguarding of data assets, and disaster recovery planning.
Consultants Microsoft System Center 2016
SCCM 2016 Consulting Services
Microsoft System Center 2016 delivers important enhancements in the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's Microsoft-certified consulting staff can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.
Immediate Windows Server 2016 Hybrid Solutions Setup and Support
Computer Consultants Windows Server 2016 Storage Replica
Progent's Windows Server 2016 disaster recovery consultants can assist you to design a DR solution based on Microsoft's latest Failover Clustering technologies such as Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for high-performance storage clusters using industry-standard hardware, VM Load Balancing for improving the speed and fault-tolerance of Failover Clusters while minimizing capital investment and operational expenses, and Cloud Witness for fast, economical creation of a stretch cluster quorum arbitration point.
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