Chattanooga Offsite Workforce Integration Support and Consulting
Solution Design, Integration, Management and Call Center Consulting Experts
Enlarging your remote workforce can have a significant impact on network infrastructure, security/compliance, and company workflows. Progent has 20 years of experience helping SMBs to plan, configure, manage, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can assist your Chattanooga company to pick the right technologies and follow leading practices in creating and maintaining a safe virtual solution for telecommuters that facilitates teamwork and returns top business value. Progent can provide support services that go from on demand guidance for helping you past occasional technical bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.
Progent's consultants can help Chattanooga, Tennessee businesses to succeed with any facet of building a high-performing work-from-home environment by providing network infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, helpdesk augmentation, security monitoring, data protection solutions, and centralized management.
Network Infrastructure for Teleworkers
Integrating the network infrastructure required to support an at-home workforce can be especially complicated if you must manage a combination of worker-owned equipment like desktop computers and notebooks, routers, and wireless appliances from various manufacturers and with a mix of OS software and firmware levels. Progent's background providing remote support for both outdated as well as modern technologies in virtual office venues allows you to make cost-effective use of your available network infrastructure and provides you with ready access to top-tire consultants for implement essential upgrades. Services offered by Progent to help you to implement a productive telecommuting infrastructure include:
- Virtual Private Network (VPN) technology allows you to establish a safe connection for authenticated at-home workers to access IT resources situated at your company data center or in a public cloud. Progent's consultants can assist your company to deploy and maintain VPN access between your at-home workforce and your various network resources by providing online VPN integration consulting. For businesses with Cisco's ASA firewalls, Progent's Cisco-certified ASA experts can assist your telecommuters to set up Cisco's popular AnyConnect software to provide safe VPN tunneling for a wide range of endpoint devices including Windows, Mac, iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure (VDI) platforms allow an at-home worker to see and use a data center computer's desktop. This technology gives IT managers more control over the digital environment of at-home employees and ensures remote users a consistent and more productive work experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
- Routers attach at-home computer networks to the Internet and support VPN tunnels, home Wi-Fi networks, and firewall services. Progent offers top-tier online support for setting up routers from all major vendors. See router configuration support from Cisco-certified consultants.
- Home Wireless networks, typically shared by the whole family and visitors, are commonly used by telecommuters to access their Internet router for work. This can create throughput and cybersecurity problems. Progent can assist businesses to mitigate these problems by providing services that include Aironet integration expertise, Cisco Meraki WiFi deployment consulting, and Ubiquiti wireless access point setup help.
- Internet access methods impact the speed and reliability of connections between telecommuters and the company network. Line-of-business processes might require redundant Internet connections in case the primary connection fails. Progent offers guidance for picking ISPs, picking sensible bandwidth and data volume offerings, and configuring redundant Internet access. See Internet connectivity solutions.
VoIP Integration for Remote Workers
Extending the company PBX environment to accommodate teleworkers is vital to maintaining a productive work-at-home solution. A variety of cloud-centric VoIP platforms are popular with small and mid-size businesses to server telecommuters. Many larger organizations depend on Cisco's current or older platforms for VoIP solutions. Progent can help organizations of all sizes to plan or maintain a telecommuter VoIP environment that provides the flexibility, transparency and protection required for remote users. Progent's Cisco-certified CCIE Voice experts offer high-level support to assist businesses optimize their current Cisco IP voice systems to support a growing at-home workforce.
- Cisco Unified Communications Manager (CUCM) extends enterprise telephony capabilities to devices such as VoIP phones, media processing platforms, VoIP gateways, and multimedia applications used throughout the network. Unified Communications Manager supports other mixed media services such as messaging, voice/video conferencing, and customer collaboration networks. For more information about Progent's Cisco Unified CM or CUCM expertise, visit CUCM expertise.
- CallManager is Cisco's earlier call-processing agent and has been replaced by Cisco Unified CM. Progent can assist your company to support your current CallManager environment or migrate smoothly to Cisco's current IP telephony solutions. To find out about Progent's support services for CallManager and Cisco's other older IP voice products, visit CallManager consulting.
- Cisco IP Gateways provide integration with public telephony networks and with users operating outside the corporate firewall like at-home workers. Progent offers consulting expertise for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 products and for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
- Other VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your wide area network infrastructure to work with these solutions and deliver as-needed integration and troubleshooting expertise.
Video Conferencing for Telecommuters
A wide selection of voice/video conferencing platforms from leading technology companies enable virtual meetings, video and voice conferencing, chat, and screen sharing for both onsite users and at-home workers. Many companies use a mix of conferencing products to accommodate their various partners and clients. Progent's communications experts can assist you to manage your existing conferencing ecosystem and enhance the engagement of your remote employees.
- Skype for Business is Microsoft's leading unified communications product that supports real-time presence, instant messaging, voice and video calling and conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified consultants who can help you to configure and manage Skype for Business client software to accommodate your remote workforce. To learn more about Progent's consulting expertise for Skype for Business, refer to Skype for Business integration services.
- FaceTime is Apple's group video phone app for iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Current editions of FaceTime support as many as 32 simultaneous users for voice/video calls. For details about Progent's consulting expertise for FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for virtually all desktop or mobile devices. Offered via Cisco's Webex Cloud platform, Webex capabilities include sharing discrete content or computer screens, presentations that embed rich media including Microsoft PowerPoint, network-based recording, plus revision and playback for future reference and training. To learn more about Progent's consulting services for Cisco Webex and for additional video conferencing products from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conversations, contacts, and content with capabilities that include IP voice and video conferencing, persistent threaded chat, plus file sharing. For details about Progent's support services for Teams as well as for other Microsoft 365 products, see Progent's Microsoft Teams consulting services.
- Other Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging expertise for these products and help your business to tune your network infrastructure to host them.
Microsoft Integrated Collaboration Software for At-Home Workers
Microsoft's collaboration platforms are closely integrated with Microsoft's popular Office and Microsoft 365 suites, offering a powerful ecosystem of productivity apps that create a consistent user experience for sharing data and ideas across a corporate network and on a broad selection of endpoint computers. Progent has delivered online consulting services for Microsoft SharePoint and Exchange since their initial publication and can assist businesses to configure these critical collaboration platforms to optimize the effectiveness of your remote workers.
SharePoint utilizes web sites to promote collaboration and knowledge delivery by offering policy-based delivery of content, business processes, and utilities for searching through enterprise-wide information silos. SharePoint enables you to build secure web portals that enables remote workforce to view and edit aggregated corporate intelligence by means of Wikis, Blogs, social networking web sites, and Web Parts. For details about Progent's SharePoint expertise, visit SharePoint integration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting expertise, refer to deployment consulting for Exchange Server.
OneDrive is Microsoft�s collaborative cloud-based storage service, comparable to GoogleDrive. At-home users can save files to the OneDrive service, and co-workers can share them safely through a browser. Included with Office and Microsoft 365, OneDrive allows at-home employees to jointly author files. Edits made offline are uploaded when you go back online. For details about Progent's consulting expertise for OneDrive, refer to Onedrive configuration experts.
Cloud Integration for Teleworkers
Progent can provide advanced remote support for helping organizations to create, manage and optimize integrated network models that combine physical data centers, teleworkers, branches, plus public cloud resources. Progent can provide top-tier consultant for all types of public cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help at-home workers fix issues with public cloud access, authentication, and cybersecurity.
Microsoft Azure is a leading platform for public cloud software and services that allows you to utilize IT infrastructure, virtual servers, and critical apps running on Microsoft's extensive cloud. Azure includes over one hundred cloud-based services including hosting for Windows and Linux-powered virtual machines, on-demand cloud storage, email and messaging, app development with Visual Studio, and data protection. Progent can assist your organization to set up VMs on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity management with Azure Active Directory, and design backup and restore solutions with Azure Backup. Progent's cloud experts can also help you establish secure connections to Azure for telecommuters by setting up and debugging firewall appliances and VPN IPsec tunnels. For details about Progent's expertise for Azure, refer to Microsoft Azure expertise.
Microsoft 365, previously branded Office 365, is Microsoft's growing suite of business productivity applications and cloud services available on a subscription basis. Microsoft applications and services are provided in a variety of bundles designed for customers ranging from students and households to large enterprises. Progent can provide fast and easy remote contact with consultants familiar with Microsoft 365-compatible endpoints based on Windows, Mac, iOS, and Google Android technology. Progent can assist your business to evaluate the numerous subscription bundles offered with Microsoft 365 and configure 365 applications for your remote workers to achieve top business value. For information about Progent's support services for Microsoft 365, see Microsoft 365 integration services.
Microsoft 365 Exchange Online is among the most widely used applications in Azure-hosted Microsoft 365 product suite. Exchange Online provides the advantages of lower spending for data center infrastructure, easier management, on-demand scaling, high reliability, and additional advantages inherent with cloud computing. Microsoft has designed Exchange Online to run seamlessly with local deployments of Exchange, allowing customers to create hybrid cloud/onsite networks. Progent's Exchange consultants are available for occasional help to guide you past tough technical roadblocks and also offer end-to-end project management services to ensure your telecommuters have easy and secure access to your Exchange Online environment. For details Progent's consulting services for Exchange Online, visit Microsoft 365 Exchange Online configuration and troubleshooting expertise.
Amazon Web Services (AWS) is a trailblazer in the public cloud market and is the industry's top source of cloud-based services. Progent can provide quick and economical online access to cloud integration consultants who can assist your organization to design, deploy, manage, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud-based services with local resources and with other public clouds like Azure. Progent also can provide access to Cisco-certified CCIE networking consultants to assist you to build a high-uptime network architecture so your employees have a consistent computing environment whether they are working from your main office, a remote branch, at home, or on the move. To learn about Progent's expertise for Amazon AWS, refer to Amazon AWS consulting services.
Google Cloud Platform is a popular suite of cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can assist your business to scale your existing IT assets with the Google Cloud, and Progent's database experts can help you make your critical apps cloud friendly so your remote workers can take full advantage of Google Cloud Platform services. Progent can help you to set up virtual machines on Google Cloud Compute Engine, plan an efficient storage system with GCP Storage, and streamline access control for remote workers with Google Cloud Identity services. Progent's consultants can also help your business to utilize GCP's management technology to administer and track your Google Cloud environment. For information, go to Google Cloud Platform integration expertise.
Help Desk Support for At-Home Workers
A rapid, company-wide changeover to a telecommuter business model, which might be the result of a pandemic or as part of a disaster recovery plan, can overstretch even the most efficient in-house Help Desk. Progent's Help Desk services allow businesses of any size to outsource or augment their Call Center by using Progent's remote Technical Response Center services.
- Progent's Standard Help Desk services leverage Progent's extensive team of online technical support specialists combined with enterprise-class ticketing and follow-up technology to provide an economical, modern Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 desktop support from initial help requests through ticket creation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal allows from-home workers to check or revise their active tickets, add information, and upload screenshots and attachments. Support services are provided at a substantial discount off Progent's ordinary Level 1 desktop support rates, and Progent offers optional fast hand-off to Level 2 and Level 3 IT specialists to deal with complex problems. To learn more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Help Desk Augmentation Service enables your company to supplement your existing Call Desk organization by sharing responsibilities for Help Desk support services seamlessly between your in-house IT support personnel and Progent's extensive roster of desktop support engineers and subject matter specialists. Progent's co-managed Support Desk service uses a collaborative support solution utilizing the number one professional services automation platform for handling help requests and ticketing, establishing responsibility, tracking progress, and producing reports. To learn how Progent's Support Desk Augmentation Services can help your business to deliver best-in-class desktop support to your teleworkers, see Progent's Support Desk supplementation Services.
Security for Telecommuters
At-home employees typically use their own devices and usually work in a poorly secured physical space. This multiplies their vulnerability to malware threats and calls for judicious deployment of corporate firewalls, anti-malware tools, multi-factor authentication, remote monitoring, intensive end-user education, and the creation of security policies built on leading practices. Progent's seasoned group of IT security solutions consultants can assist you to plan, configure and manage an effective cybersecurity solution that guards critical information resources in networks that incorporate remote workers.
Firewalls enable companies to create a network environment that can be securely accessed by local users and by telecommuters, mobile users, vendors, customers, and the public. Modern firewall appliances permit you to assign and control appropriate access rights to different classes of users and to expand your IT network and adjust your cybersecurity posture as your business evolves and as network attacks become more sophisticated. Progent works with both current and older security appliances from all major manufacturers including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. For more information about Progent's firewall configuration expertise, visit firewall configuration and support expertise.
Remote Endpoint Security Monitoring makes it easy to watch over the various devices utilized by telecommuters and either block or spot and respond to the latest cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight software agent is put on each protected endpoint device, watching all activity and using state-of-the-art behavioral threat analysis from SentinelOne to identify new attacks on arrival. When a cyberattack is spotted, ProSight ASM immediately disconnects the targeted endpoint device from the network to contain the threat. Since the ProSight ASM agent is self-contained, endpoint devices remain secure even if they are offline. To find out more about ProSight Active Security Monitoring, refer to remote endpoint monitoring for remote workers.
Progent's Duo MFA services utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo supports single-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. Using 2FA, when you sign into a protected application and enter your password you are asked to verify your identity via a device that only you possess and that uses a different ("out-of-band") network channel. A wide range of devices can be utilized for this added form of authentication such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may register multiple validation devices. To learn more about Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services for at-home workers.
Security Audits can evaluate the exposure of your information system to all classes of external and internal security attacks for an environment that includes at-home workers. Progent can run remote, automated cybersecurity analysis software for rapidly and economically uncovering a wide variety of security gaps that can be found via the Internet. Progent's security assessment consulting services, which can be provided by data security experts with advanced certifications such as CISA, ISSAP, and GIAC, can assist your company to evaluate your processes and policies and assess your WAN architecture to enable you to implement the highest level of protection for your an at-home workforce.
Download White Paper: Protecting a Work-From-Home (WFH) Environment
To read or download a white paper about key things to focus on for securing an IT environment that incorporates telecommuters, click:
Protecting a Work-From-Home Network White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Teleworkers
The field of Data Protection covers saving and recovering vital data so as to prevent data loss and reduce restoration time in the event of storage system failures resulting from hardware breakdowns, software glitches, user mistakes, cyber attack, or other causes. Reliable data protection solutions can be especially challenging to design and maintain in hybrid networks that incorporate in-house data centers, cloud resources, and an at-home workforce.
- Backup/Recovery strategies for an at-home workforce must cover multiple types of user-owned endpoint devices. Progent offers quick remote access to experts knowledgeable about a wide array of platforms for protection Microsoft Windows, Apple Mac and Linux/UNIX servers and desktop computers as well as laptops, iPads and handhelds. Leading backup/restore products maintained by Progent's data protection experts include Barracuda Backup, Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To back up data spread throughout a hybrid network, Progent can provide ProSight Data Protection Services, a managed backup/recovery subscription service that utilizes cloud-based storage and includes fine-grained restore and centralized management.
- Disaster Recovery/Business Continuity plans typically envision scenarios that call for a quick changeover to a work-at-home environment. Progent's expert disaster recovery preparedness experts and business continuity consultants can assist your company to produce, document and test a DR/BC plan that addresses the process of moving to telecommuting.
Unified Management for At-Home Workers
Microsoft has renamed and reshuffled its endpoint management products under the title Microsoft Endpoint Manager, which includes Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing on-premises computers. Microsoft Endpoint Manager provides a unified solution for safeguarding corporate information by managing onsite, mobile, and home-based endpoint devices.
Microsoft Intune
Intune is a component of Microsoft's Endpoint Management suite that also includes Configuration Manager. Intune is a cloud-based service for managing and securing off-premises computers and software. Remote endpoint computers can be personally owned or company owned. IT administrators managing the endpoint devices of teleworkers can use Intune to deploy and validate applications on managed devices, push patches and certificates, set up rules for accessing information and networks, manage passwords, create VPN connections, control how telecommuters share data, establish threat defense, verify security compliance, and wipe corporate information from missing, stolen or decommissioned endpoint devices. Intune runs with iOS/iPadOS, Android, Windows, and macOS computers. For information about Intune and to find out how Progent can help you to use this platform to administer the endpoint devices of your telecommuters, see Intune teleworker device management consultants.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified MDM product that allows network managers to keep off-premises endpoint devices up to date and protected. Workspace ONE uses VMware AirWatch technology for centralized endpoint management along with VMware's Horizon virtual software delivery technology for authorization control, application management, and setup management of endpoint computers. Workspace ONE operates with devices based on Windows 10, macOS, Apple iOS, Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises product through a perpetual license. Key capabilities of VMware Workspace ONE include rapid remote deployment of new laptops, immediate onboarding of new users, policy setting and enforcement for all classes of endpoints, unifies reporting and analytics, email encryption, and integration with Microsoft applications and cloud-based services. To find out about Progent's expertise for VMware Workspace ONE, see VMware Workspace ONE remote endpoint management consultants.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining an efficient telecommuter solution for your Chattanooga, Tennessee organization, phone
An index of content::
Consulting Email Bayesian Analysis
ProSight Email Spyware Protection Consultants
Progent's ProSight Email Guard solution uses the technology of top data security vendors to provide centralized management and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further level of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall.
Les Kent has a 35-year history of effective network integration, business administration, marketing, and operations. He has demonstrated a knack for developing sophisticated IT solutions while working as a network designer, programmer, project manager, deployment consultant, and problem solver for small companies, start-ups, and major enterprises.
Windows 7 64-bit Upgrade Computer Consultant
Windows 7 Migration Outsourcing IT Support
Progent's certified engineers can help you to pilot
Consultancy WSUS
Microsoft SUS Specialist
Microsoft WSUS enables information technology managers to deploy and monitor the latest Microsoft patches and security updates to Windows Server 2000, Microsoft Windows Server 2003, and Windows XP operating systems. By using Microsoft Software Update Services, network support personnel can completely and effortlessly manage the installation of patches that are published through Microsoft Update to servers and desktops in an organization. Progent can assist you with complex details of the initial setup of Microsoft Software Update Services such as designing the Microsoft SUS deployment, setting up client's computers, establishing the Group Policy parameters, and ensuring your Microsoft Software Update Services GPO is associated with an Active Directory container that makes sense for your system environment.
GIAC Security and Compliance Test Consulting Services
GIAC Security Audit Engineers
GIAC was established in 1999 to validate the skill of computer security professionals. GIAC certifications are acknowledged by businesses and government organizations around the world including and the United States NSA. Progent's GIAC-certified information assurance specialists can provide expertise with any of the network security disciplines covered within GIAC certification including auditing network security mechanisms, security incident management and response, traffic analysis, web-based services security and security information and event management (SIEM) solutions.
Duo Zero Trust Security Help and Support
Duo Zero Trust Security Consultant
Progent's Duo managed services incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices.
24/7/365 Specialists Radvision XT5000
Mirial Consult
Progent can provide the support of a veteran consultant with years of experience installing, maintaining, and upgrading telepresence platforms from leading vendors such as Cisco/TANDBERG, Polycom, LifeSize, and Radvision. Progent's consultants can coordinate with your in-house network support team, your ISP, and your video conferencing platform vendor to help your organization maximize the business value of your telepresence ecosystem.
Enterprise hybrid cloud integration Consultancy
Hybrid cloud integration Consulting
Progent offers advanced remote support to help companies integrate their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that seamlessly combine local resources along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services such as Azure enterprise hybrid cloud design and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background providing advanced consulting services online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
HTML programming Professionals
Application Programming Consultant Services
For assistance creating, improving, or troubleshooting applications for Windows, any version of Linux, or for the Web, Progent’s team of programmers, relational database designers, and project managers can ensure you get the job completed on time and within budget. Progent's seasoned software programmers offer affordable and efficient remote help for projects as simple as creating Vidual Basic macros for Office Excel or as challenging as developing mission-critical RDBMS applications based on SQL Server or Oracle.
Website Integration
Custom Web Design
If you want to revamp your corporate web site, build internal webs for applications such as human resources or worker education, establish a powerful web presence for a new business, or write line-of-business, data-driven specialized web applications, Progent can provide talented and experienced web designers. Progent's consultants can also show you how to build and maintain a safe, fault-tolerant server and communications network, including remote and wireless connectivity, to support your web tools.
Online Help Windows, UNIX, Solaris
Remote Support Services UNIX with Windows
Progent's UNIX family support experts provide small businesses and software developers assistance with administering and supporting UNIX, Linux or Solaris environments that run with Microsoft-powered networks. Progent offers your organization access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISM credentials. This wide range of expertise provides you with a convenient one-stop source to help you build and maintain a protected and robust mixed-platform connectivity and communications environment that allows UNIX and Microsoft coexistence by combining Windows with major variants of UNIX including Apple Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or leading Linux derivatives such as RedHat, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora, Gentoo, Mandrake, Debian GNU/Linux, and Slackware.
Juniper NetScreen 5400 Firewall Cybersecurity Organizations
Security Contractors Juniper NetScreen IPsec VPN
Progent's Juniper Networks-certified NetScreen consultants can assist you to install and integrate NetScreen 5200 and 5400 routers, upgrade from older NetScreen devices to more current Juniper technologies, and repair infrastructure problems in Juniper-only or mixed-vendor systems.
24-Hour Remote Employees Helpdesk Support and Help
Offsite Employees Helpdesk Services Engineer
Progent can provide small and mid-size organizations overflow or fully outsourced Help Desk call center services for a remote workforce.
Local Government Cisco Engineers
School District Exchange Specialists
Progent has extensive experience delivering a full-spectrum of online IT support and emergency troubleshooting services to local governments and school districts across the United States. Progent is one of the pioneers in providing expert online network support and has delivered IT support to clients in every state. Online support saves travel costs and resolves problems faster than on-premises support.
Top Rated Catalyst Wi-Fi 6 and Wi-Fi 6E AP Security Professional
Cisco DNA Center IT Consultant
Progent's Cisco Catalyst 9100 Series Wi-Fi 6 AP experts offer affordable remote and on-premises help for Catalyst Wi-Fi 6 wireless APs.
Microsoft Azure enterprise hybrid cloud solutions Consult
Azure and SCDPM integration Engineer
Progent's consultants can help you with any phase of Microsoft Azure integration such as requirements analysis, prerequisites evaluation, system architecture, pre-production testing, deployment, centralized administration, performance optimization, software license management, disaster recovery strategies, security policy enforcement, and regulatory compliance assessment. Progent can assist you to configure and debug firewalls and VPN tunnels so that your clients can securely connect to Azure-based services, and Progent's Microsoft-certified consulting experts can help you set up key Microsoft platforms to work in Azure including Microsoft Windows Server, Exchange Server, SQL and SharePoint. Progent can also assist your organization to create a hybrid cloud environment that transparently combines on-premises datacenters with Azure-based resources.
Work at Home Cloud Integration Computer Consulting
24x7 Remote Employees Cloud Integration Engineer
Progent can help small and medium-size companies to provision their at-home workers with efficient access to public cloud services.
Windows 8.1 Migration System Consultant
Windows 8.1 Client Hyper-V Support Organization
Windows 8.1 is designed to run on devices from smart phones and tablets to engineering workstations. An abundance of new and improved features, including touch screen interface and signature tile GUI, offer a broad range of advantages for organizations who understand how to exploit them. Progent's Windows experts can assist bring your business up to speed with Microsoft Windows 8.1 and make sure you derive significant business value from the product's various new and enhanced technologies.
ransomware virus recovery Engineer
ransomware cleanup and file recovery Consultant Services
Progent's ransomware consultants can assist your business to assess your ransomware vulnerability, remotely monitor and guard your IT environment, help with settlement negotiations with a threat actor, and reconstruct an information system damaged by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.
SQL Server 2014 Disaster Recovery Engineer
SQL Server 2014 and Windows Server 2012 R2 Support
SQL Server 2014 incorporates significant enhancements in key areas including speed, availability, compliance, and cloud readiness. SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory technology that works seamlessly across all types of applications including Online Transaction Processing, enterprise data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide efficient online and on-premises services that include planning, deployment, administration, remediation, and application development services to help businesses of any size to achieve fast return from their SQL Server 2014 investment.
SharePoint Server 2013 Computer Consulting
Microsoft Office SharePoint Server 2013 Remote Troubleshooting
Progent’s Microsoft-certified consultants offer organizations of any size consulting, troubleshooting, and application development services for Microsoft SharePoint Server and SharePoint Online. SharePoint is an enterprise solution that utilizes web-based technology for efficiently coordinating people, teams and data. Microsoft SharePoint provides a common location for your workers or clients to connect to, manage, distribute and manipulate useful data, documents, and software and to communicate with other people. Microsoft SharePoint enables faster and better decisions, more efficient access across teams and more streamlined business processes. Windows SharePoint Services join employees, clients, workgroups and major tasks with the data they’ve developed in a way that makes data easy to find, download and apply. Progent's SharePoint experts can assist you to support your existing SharePoint environment or migrate to the current release of SharePoint.
CCIE Expert Certified Remote Troubleshooting Catalyst Wi-Fi 6 AP Planning
Catalyst Wi-Fi 6 and Wi-Fi 6E AP Technical Support
Progent's Cisco-certified Catalyst 9100 Series 802.11ax Access Point experts offer economical online and onsite support for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless access points (WAPs).
Network Consultants Exchange 2019 Planning
Exchange 2019 Planning Consultant Services
Progent can assist you in any facet of your upgrade to Microsoft Exchange 2019 including configuring Windows Server 2019 as a host for Exchange; planning high availability infrastructure for a local, Microsoft cloud connected or hybrid environment; migrating mailboxes; planning and implementing Windows Hyper-V; setting up hardware load balancing (HLB); configuring DAG groups with MCDB caching; setting up Skype for Business 2019 for voicemail; setting up collaboration with SharePoint; preparing firewalls; integration with Microsoft 365; and setting up Outlook.
3504 wireless controller Information Technology Consulting
2500 Wireless Controller Support and Help
Catalyst line of Wi-Fi controllers simplify the administration of Wi-Fi networks by unifying the configuration and control of wireless APs, optimizing Wi-Fi throughput by reducing the effect of radio frequency congestion, enhancing Wi-Fi uptime with rapid failover, and hardening security by identifying cyber threats and filtering traffic content according to user class and locale. Progent's Wi-Fi consultants can help you to configure Cisco Wi-Fi controller appliances to manage wireless LANs of any size. Progent can help you to administer and troubleshoot your existing Cisco-based Wi-Fi environment or carry out an efficient upgrade to Cisco's latest Wi-Fi controller technology.
Security Tech Services Network Security Bulletins
Top Critical Security Protection Bulletins Cybersecurity Companies
This page contains current information on cybersecurity threats, fixes, and best practices. Contact Progent if your organization needs help defending your system against the latest cybersecurity threats.
Microsoft Remote Technical Support Exchange 2013 Server
Exchange 2013 Upgrade Help and Support
Exchange Server 2013 incorporates significant improvements to the capabilities of Microsoft Exchange 2010 and delivers powerful new features as well as a revamped architecture. These enhancements favorably impact key IT areas such as manageability, availability, security and compliance, operational costs, collaboration, extensibility, throughput, compatibility, and productivity. Progent's certified Exchange 2013 consulting professionals can assist your organization to evaluate the possible advantages of upgrading to Microsoft Exchange Server 2013, design a cost-effective validation and deployment strategy, and educate your IT team to manage your Microsoft Exchange Server 2013 environment. Progent also offers ongoing remote support and management for Microsoft Exchange Server 2013.
Remote Support Services Dynamics GP
Dynamics GP Remote Support
Microsoft Dynamics GP can help you grow and manage your business more efficiently by offering deep availability of decision-driving information and a rapid ROI. Dynamics GP offers important business benefits including its ability to extend the presence of your organization, manage your financials, computerize financial processes, standardize processes across your company, improve inventory control, enhance order accuracy, grow sales and shorten turnaround time, and increase cash flow. Progent can show you how to set up and maintain a robust, safe server and communications infrastructure to support Great Plains, and can offer expert Microsoft Dynamics GP/Great Plains support professionals to make sure you reap the full advantages of your Dynamics GP software.
Amazon EC2 firewall integration Contract Programming
Amazon AWS migration Developer Firm
Progent can provide affordable remote consulting to assist businesses to integrate Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3, and Amazon Glacier. Progent can assist you with every phase of Amazon AWS integration including needs analysis, readiness evaluation, system design, pilot testing, configuration, administration, performance optimization, licensing management, backup/restore mechanisms, and security and compliance.
Aironet 2800 Access Point On-site Technical Support
Aironet Wi-Fi Access Point Troubleshooting
Progent's Cisco CCIE Wi-Fi infrastructure consultants can provide remote or on-premises configuration and debugging services to assist you to design, implement, upgrade, tune, manage and troubleshoot Aironet wireless access point environments of any size or topology. Progent's Cisco Wi-Fi controller consultants can also assist you to combine your wireless ecosystem with your wired network and cloud-hosted resources to create an enterprise-wide connectivity solution that is simple to administer and scale. Progent also can provide affordable wireless site surveys to assist you to decide the most efficient selection, location and setup of Aironet wireless APs to accommodate your specific workplace layout, building structure, and anticipated workloads.
macOS Lion Networking Professionals
iPad Connectivity Help and Support
Progent's Apple Mac support consultants can assist you with a wide range of network infrastructure issues including system architecture, off-site and mobile connectivity, internetwork compatibility, security, and new technologies including Voice over IP and high-speed wireless networking. For company networks built solely on Apple Mac OS X or for environments incorporating a mix of Mac, Linux/UNIX and Windows based servers and workstations, Progent has the knowledge and size to deal with the challenge of designing, configuring, and supporting a network architecture that is reliable, safe, productive and supportive of your corporate goals. Progent can help you deploy Apple’s Xserve enterprise servers, Apple's Xserve RAID fault-tolerant storage products, and Apple's Xsan storage area network systems. Progent can also provide certified professionals to help you with Cisco routers and switches.
24-Hour Wi-Fi VoIP phone integration Online Support
wireless IP phone upgrades IT Consultants
Progent's Cisco-certified wireless technology consulting experts can assist you to configure, administer, and debug Cisco wireless devices such as Aironet and Meraki 802.11ac Wi-Fi access points as well as Cisco's Wireless Network Controllers.
Forefront Threat Management Gateway 2010 Remote Support Services
MCSE Expert Certified Forefront Threat Management Gateway IT Consultant
Microsoft Forefront TMG 2010 builds on the proven security technologies of Internet Security and Acceleration Server and offers a centrally administered web gateway that delivers a one-server solution for an array of security functions including an multi-layer firewall, URL monitoring and filtering, antimalware, intrusion protection, reputation services, VPN management, plus HTTP/HTTPS inspection. Forefront Threat Management Gateway includes advanced web security reporting capabilities, allows customized reports powered by Microsoft SQL Server, integrates with Active Directory to streamline authentication, and can be deployed as a virtual machine to cut costs and improve availability. Progent's Microsoft-certified engineers can help you to plan and carry out pilot and production deployments; interface Forefront TMG 2010 with Windows 2008, Active Directory, SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint 2010; install Microsoft Forefront Threat Management Gateway to operate on a virtual server with Windows Hyper-V; and deliver ongoing support and troubleshooting. Progent's consultants can also help you to upgrade economically to Forefront Threat Management Gateway from ISA Server.
Immediate Juniper Networks NetScreen Security Audit Services
Juniper Networks NetScreen Cybersecurity Team
Progent's Juniper-certified NetScreen consultants can help you to configure and optimize NetScreen 5200 and 5400 routers, migrate from older NetScreen devices to the latest Juniper products, and repair network infrastructure issues in Juniper-only or mixed-vendor systems.
CCDP Certified Setup and Support Meraki
Meraki MR42 Access Point Integration Services
Progent's Cisco Meraki Wi-Fi AP experts provide remote and on-premises support services to assist businesses of all sizes to plan, install, manage, expand or repair Wi-Fi networks that include Cisco Meraki APs. Progent can help you to configure and manage Cisco's Meraki-based wireless infrastructure for sites that range from a telecommuter's home or a remote office to a campus or a nationwide enterprise. Progent can also assist you to integrate other Cisco products including Catalyst and Nexus switches, ASR routers and ASA firewalls to create a cohesive network infrastructure that delivers the same connectivity, responsiveness, security, manageability and uptime for wired and Wi-Fi users irrespective of their location or computing device.
Windows Server 2012 R2 Live Migration Consultant
Windows Server 2012R2 Live Migration Remote Support
Progent's Microsoft-certified professionals can help you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your organization, create pilot systems and migration plans, tune your network infrastructure for local, multi-location, private or public cloud-based, and hybrid environments, train your IT support team, develop a corporate-wide security plan, automate network administration, assist with creating applications, and build and test a DR/BC plan.
Support Services Extended Support Desk
Virtual Help Desk Computer Consulting
Progent’s Co-managed Help Desk service makes it possible for your IT organization to split the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent’s Help Desk Co-management service is a collaborative service desk solution based on ConnectWise Manage, the leading shared PSA platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Microsoft Office System Security Consultant
Microsoft Office XP Small Business Outsourcing IT
Progent’s computer outsourcing services for small companies include planning 2003 Server, .NET Server, and Microsoft BackOffice systems, managing upgrades to Windows XP, Windows 2003 Server, Active Directory, and Exchange Server 2003, Help Desk services, online and on-premises repair, resolving stubborn IT issues, and creating a comprehensive security plan. Progent can help you maximize system availability and performance with fault-tolerant technologies, redundant network architecture, and proactive server monitoring. Progent also offers project management help for large-scale upgrades and can assist with needs assessment, resource inventory, bill of materials production, sourcing selection, purchasing coordination, and complete documentation. Progent’s IT outsourcing service also features training for office productivity packages such as Microsoft Office XP.
24/7/365 Expert Microsoft Certified Windows Server 2022 Windows Defender ATP Troubleshooting
Windows 2022 Hyper-V Specialist
Progent's certified Windows Server 2022 consultants can help your organization to plan and carry out an efficient migration to Windows Server 2022 using an on-premises deployment architecture or a hybrid model that integrates cloud-hosted Windows Server Online with a datacenter-based implementation of Windows Server 2022.
Windows, UNIX, Solaris Integration Services
Top Ranked UNIX, Windows Services
If your company is developing UNIX-based software on a network that has Windows-based processors, desktops, and office productivity products, Progent can provide comprehensive information technology outsourcing that allows you to focus on your field of high-value expertise without the constant distraction of maintaining your business network. Through the use of smart server monitoring and by providing remote and on-site assistance when your business needs it, Progent represents an affordable solution for maintaining an IT system that features excellent availability, protection, and performance. Progent's developer assistance services feature comprehensive it outsourcing, virtual server infrastructure, remote and in-person support and troubleshooting, network monitoring services, and Contact Center outsourcing.
Windows 8.1 Help Desk Online Consulting
Windows 8.1 Consulting
Microsoft Windows 8.1 is engineered to power computers ranging from smart phones and slates to engineering workstations. An abundance of new and improved features, such as its touchscreen support and iconic live tiles user interface, provide a wide selection of advantages for organizations who understand how to put them to work. Progent's Windows experts can assist get your organization up to speed with Windows 8.1 and show you how to derive maximum competitive advantage from the product's various new and enhanced technologies.
Select Topic: