Chattanooga Offsite Workforce Solutions Consulting and Support
System Planning, Setup, Administration and Help Desk Consulting Experts
Expanding your at-home workforce may have a significant impact on network infrastructure, security/compliance, and company workflows. Progent has two decades of experience assisting businesses of all sizes to design, configure, manage, optimize, and debug IT networks that incorporate at-home workers. Progent can help your Chattanooga organization to pick the right tools and follow leading practices in creating and maintaining a safe virtual office ecosystem for telecommuters that promotes collaboration and delivers top value. Progent can provide services that go from as-needed guidance for getting you past occasional IT bottlenecks to full project management or co-management to help you successfully complete business-critical initiatives.
Progent's consultants can help Chattanooga, Tennessee companies to succeed with any aspect of creating a high-functioning work-from-home environment by delivering network infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk services, security monitoring, backup/restore solutions, and centralized management.
Infrastructure for an At-Home Workforce
Setting up the physical and software infrastructure required for a remote work environment can be particularly challenging if you have to accommodate a mix of worker-owned hardware like desktop computers and notebooks, routers, and wireless APs from various vendors and with a variety of OS software and firmware releases. Progent's experience delivering online support for both outdated and modern IT products in virtual office solutions allows you to make cost-effective use of your available network infrastructure and provides you with ready access to expertise for making essential updates. Services offered by Progent to assist your company to implement a high-functioning telecommuting ecosystem include:
- Virtual Private Network technology makes it possible to create a safe connection for authenticated remote employees to use IT resources situated at your company datacenter or in the cloud. Progent's consultants can assist your company to configure and maintain VPN access between your at-home workforce and your key IT resources by providing remote VPN configuration consulting. For organizations with Cisco's ASA firewalls, Progent's Cisco ASA consultants can assist your telecommuters to set up Cisco's AnyConnect client software for safe VPN tunneling for a wide range of devices such as Microsoft Windows, Mac, iOS, Linux, and Android.
- Virtual Desktop Infrastructure (VDI) platforms enable an at-home worker to view and interact with a remote computer's desktop. This gives network managers more control over the computing ecosystem of telecommuters and ensures them a consistent and more productive experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
- Routers attach home networks to the Internet and support VPN connections, local Wi-Fi networks, and firewall services. Progent offers top-tier remote support for integrating home routers from a variety of vendors. See router configuration services from Cisco-certified experts.
- Home Wireless networks, often shared by an entire household and visitors, are frequently utilized by at-home employees to access their Internet router for work. This can cause performance and cybersecurity issues. Progent can assist you to mitigate these issues by providing services like Aironet integration consulting, Cisco-certified Meraki wireless deployment consulting, and Ubiquiti wireless AP setup help.
- Internet connectivity solutions affect the performance and reliability of connections between at-home workers and the corporate network. Mission-critical processes may require redundant Internet access in case the normal connection fails. Progent can provide expertise for identifying service providers, selecting appropriate bandwidth and data volume packages, and setting up high-availability Internet access. Refer to Internet access solutions.
VoIP Solutions for At-Home Workers
Extending the company PBX system to include telecommuters is critical to maintaining a productive at-home workforce. A variety of cloud-centric digital PBX platforms are used by small and mid-size businesses to support telecommuters. Many larger organizations depend on Cisco's modern or older platforms for IP voice management. Progent can assist businesses of all sizes to plan or tune a telecommuter VoIP environment that delivers the flexibility, transparency and protection needed for telecommuters. Progent's Cisco-certified CCIE Voice experts offer advanced support to help organizations tune their existing Cisco IP voice systems to support a growing remote workforce.
- Cisco Unified Communications Manager (CUCM) delivers enterprise telephony features to devices like IP phones, media processing platforms, VoIP gateways, and mixed media apps used throughout the network. Unified Communications Manager supports additional mixed media services like unified messaging, video conferencing, and customer interaction networks. For more information about Progent's CUCM expertise, see CUCM consultants.
- Cisco CallManager is Cisco's legacy call-processing agent and has been superseded by CUCM. Progent can help you to maintain your current CallManager environment or migrate smoothly to Cisco's modern IP telephony products. For details about Progent's expertise for Cisco CallManager and Cisco's other early VoIP products, see CallManager expertise.
- Cisco IP Gateways enable connectivity with PSTN networks and with users operating beyond the corporate firewall such as telecommuters. Progent can provide expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 product lines and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration expertise.
- Other VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your WAN architecture to support these solutions and provide as-needed configuration and troubleshooting services.
Voice/Video Conferencing for Remote Workers
A broad range of voice/video conferencing products from leading technology companies support online discussions, video and voice conferencing, chat sessions, and content sharing for both onsite workers and at-home workers. Many organizations utilize a mix of conferencing products to accommodate their various partners and customers. Progent's communications experts can help you to maintain your current conferencing ecosystem and enhance the productivity of your at-home workforce.
- Skype for Business is Microsoft's leading unified communications platform that supports presence, IM, voice and video conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified consultants who can help you to deploy and manage Skype for Business client software to accommodate your at-home employees. To learn more about Progent's consulting services for Skype for Business, see Skype for Business consulting experts.
- FaceTime is Apple's multiuser video calling app for iOS and Mac computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Newer versions of FaceTime support as many as 32 concurrent users for voice/video calls. To learn more about Progent's support services for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for most desktop or mobile devices. Delivered through Cisco's Webex Cloud platform, Webex services include sharing granular content or computer screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, network-based recording, plus editing and playback for future reference and training. To learn more about Progent's support services for Webex and for other video conferencing solutions from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conversations, contacts, and content with features such as IP voice and video calling, persistent threaded chat, plus data sharing. For details about Progent's consulting services for Microsoft Teams and for additional Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting services for these products and help you to tune your WAN infrastructure to host them.
Microsoft Integrated Collaboration Software for At-Home Workers
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Microsoft Office and Microsoft 365 families, providing a rich ecosystem of applications that deliver a cohesive user interface for sharing data and ideas throughout multiple sites and on a wide selection of endpoint devices. Progent has delivered remote consulting services for SharePoint and Exchange since their initial publication and can assist businesses to configure these critical collaboration platforms to maximize the effectiveness of your remote workforce.
SharePoint utilizes web entities to facilitate collaboration and knowledge delivery by providing policy-driven delivery of content, workflow, and tools for looking through company-wide business data. SharePoint permits you to build secure web portals that allows at-home workers to view and edit aggregated corporate intelligence by means of Wikis, Blogs, social networking web sites, and Web Parts. For details about Progent's SharePoint consulting expertise, see SharePoint configuration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange expertise, visit integration expertise for Exchange Server.
OneDrive is Microsoft's shared cloud-based storage service, comparable to GoogleDrive. At-home users can store files to the OneDrive service, and colleagues can access them securely via a web browser. Included with Office and Microsoft 365, OneDrive enables remote employees to co-edit files. Revisions created offline are automatically uploaded when you reconnect to the Internet. For details about Progent's support services for OneDrive, see Onedrive configuration experts.
Public Cloud Integration for Teleworkers
Progent offers affordable online support for helping organizations to create, manage and repair cohesive hybrid network models that combine physical data centers, remote workers, branches, plus cloud services. Progent can provide expertise for all types of cloud service such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help telecommuters fix problems with public cloud connectivity, identity, and cybersecurity.
Microsoft Azure is a popular platform for public cloud services that enables you to utilize infrastructure, servers, and key apps hosted on Microsoft's extensive cloud. Microsoft Azure features over 100 cloud-based services such as the ability to host Windows and Linux-powered VMs, on-demand cloud storage, messaging, app development with Visual Studio, and backup/restore. Progent can assist your organization to deploy virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, unify identity control with Azure Active Directory, and plan data backup and restore solutions with Azure Backup. Progent's cloud experts can also help you create protected access to Azure services for at-home workers by setting up and troubleshooting firewalls and VPN IPsec tunnels. To learn about Progent's consulting services for Azure, visit Microsoft Azure expertise.
Microsoft 365, previously branded Office 365, is Microsoft's popular family of client productivity applications and cloud-based services available on a subscription basis. Microsoft apps and cloud services are provided in a selection of plans intended for users ranging from students and small offices to large enterprises. Progent can provide quick and affordable remote contact with consultants knowledgeable about Microsoft 365-compatible endpoint devices based on Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help you to evaluate the various subscription plans offered with Microsoft 365 and configure 365 applications for your at-home workers in a way that delivers maximum business value. To find out about Progent's support services for Microsoft 365, see Microsoft 365 integration services.
Exchange Online is among the most popular applications in the Microsoft 365 product suite. Microsoft 365 Exchange Online offers the benefits of reduced spending for data center infrastructure, easier management, dynamic scaling, high availability, and additional advantages associated with cloud computing. Microsoft has engineered Exchange Online to run seamlessly with local Exchange environments, enabling you to create hybrid cloud/onsite information systems. Progent's certified Exchange experts are available for as-needed help to guide you through challenging IT bottlenecks and also offer end-to-end project management outsourcing to make sure your remote workers have convenient and secure access to your Microsoft 365 Exchange Online deployment. To find out Progent's consulting expertise for Microsoft 365 Exchange Online, go to Microsoft 365 Exchange Online configuration and support consulting.
Amazon AWS is a pioneer in the public cloud arena and is the industry's leading provider of cloud services. Progent offers quick and economical online contact with cloud connectivity consultants who can assist your business to design, deploy, manage, and debug hybrid information networks that integrate Amazon AWS cloud services with local resources and with other public clouds such as Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking experts to assist your company to build a high-uptime network model so your users have a consistent computing experience regardless of whether they are working from your headquarters, a remote branch, from home, or on the road. To learn about Progent's consulting expertise for Amazon AWS, go to Amazon AWS integration support.
Google Cloud is a leading suite of public cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco consulting experts can assist your organization to expand your existing IT resources with the Google Cloud, and Progent's database consultants can help you make your mission-critical apps cloud friendly so your remote workers can benefit fully from Google Cloud services. Progent can assist you to set up virtual machines on Google Cloud Compute Engine, design an efficient storage solution with Google Cloud Storage, and streamline identity control for telecommuters with Google Cloud Identity services. Progent can also assist your organization to use GCP's unified management tools to administer and track your Google Cloud environment. To learn, see Google Cloud Platform integration support.
Help Desk Call Center Support for Teleworkers
An emergency, enterprise-wide transition to a teleworker business model, which might be activated by a pandemic or as part of a disaster recovery/business continuity process, can overwhelm even the most efficient in-house Call Center. Progent's Call Center services allow organizations to outsource or expand their Help Desk Call Center with Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Call Center support services utilize Progent's nationwide network of remote technical support experts combined with enterprise-class trouble ticketing and follow-up technology to offer an economical, modern Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 desktop support from service requests to ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows from-home workers to track or edit the status of their active trouble tickets, add information, and append screen captures or attachments. Technical support services are delivered at a significant discount off Progent's normal Level 1 desktop support charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support experts to resolve complex problems. To learn more, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Support Desk Supplemental Service enables your company to expand your current Support Desk team by splitting responsibilities for Support Desk support seamlessly between your in-house IT support staff and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's shared Support Desk service is based on a collaborative support model based on the leading professional services automation (PSA) tool for handling service requests and ticketing, assigning responsibility, tracking progress, and producing management reports. For information about how Progent's Help Desk Call Center Supplementation Services can enable your business to deliver world-class technical support to your from-home workers, refer to Progent's Support Desk augmentation Services.
Security and Compliance for Telecommuters
At-home staff members typically utilize their personal devices and often operate in an unsecured physical area. This multiplies their susceptibility to malware attacks and calls for judicious configuration of corporate firewalls, AV tools, multi-factor authentication, remote endpoint monitoring, thorough user education, and the development of security policies built on best practices. Progent's seasoned group of data security support experts can assist you to plan, deploy and maintain a compliant cybersecurity solution that protects critical information assets in networks that incorporate an at-home workforce.
Firewalls enable you to build a network environment that can be securely accessed by local users and by at-home workers, mobile employees, suppliers, customers, and the public. Next-generation firewall appliances permit you to assign and manage appropriate permissions to different groups of users and to expand your network and adjust your security profile as your business evolves and as cyber threats grow increasingly sophisticated. Progent supports both current and legacy security appliances from all major vendors including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. To learn more about Progent's firewall support expertise, see firewall integration and support services.
Remote Endpoint Monitoring makes it easy to track the various devices used by teleworkers and either reject or identify and respond to the latest cyber attacks like ransomware. With ProSight Active Security Monitoring services, a lightweight software agent is installed on each secured endpoint device, watching all activity and utilizing state-of-the-art behavioral threat analysis from SentinelOne to detect zero-day threats on arrival. When a cyberattack is spotted, ProSight ASM immediately disconnects the targeted device from the corporate network to quarantine the malware. Since the ProSight ASM agent is self-contained, endpoint devices remain secure even if they are offline. Progent is a SentinelOne Partner, reseller, and integrator. For more information about ProSight Active Security Monitoring, visit remote endpoint monitoring for an at-home workforce.
Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation with iOS, Android, and other personal devices. Using Duo 2FA, whenever you sign into a protected online account and give your password you are asked to verify who you are via a unit that only you have and that is accessed using a separate network channel. A wide selection of devices can be used for this second means of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can register several validation devices. To learn more about ProSight Duo identity validation services, visit Duo MFA two-factor authentication services for telecommuters.
Security Audits can evaluate the vulnerability of your information system to all types of external and internal security attacks for an environment that incorporates telecommuters. Progent can run online, automated cybersecurity inventory software for quickly and affordably detecting a broad range of security holes that can be surfaced over the Internet. Progent's endpoint security audit consulting services, which can be provided by network security professionals with top certifications including CISA, ISSAP, and GIAC, can help your company to audit your workflows and policies and review your WAN infrastructure to enable you to implement the highest level of security for your teleworkers.
Download White Paper: Protecting a Work-From-Home Environment
To view or download a white paper describing critical areas to focus on for protecting a network that incorporates work-from-home staff, click:
Protecting a Work-From-Home Network White Paper. (PDF - 2.4 MB)
Data Protection for At-Home Workers
Data Protection covers saving and recovering critical data so as to avoid data loss and reduce recovery time and effort in the event of storage problems resulting from hardware issues, software hiccups, user error, malware, or any other reason. Reliable data protection strategies can be especially challenging to architect and manage in hybrid environments that combine in-house data centers, cloud resources, and an at-home workforce.
- Backup/Recovery strategies for remote workers must cover multiple kinds of personally owned endpoint devices. Progent offers quick remote access to consultants knowledgeable about a wide range of products for backing up Windows, Apple and Linux/UNIX powered servers and desktops as well as notebooks, iOS and Android tablets and smartphones. Popular backup/restore products supported by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, CrashPlan, Mozy, and Time Machine. To back up resources distributed throughout a wide area network, Progent can provide ProSight Data Protection Services, a managed backup/recovery subscription service that utilizes cloud-based storage and features fine-grained restore and centralized management.
- Disaster Recovery/Business Continuity (DR/BC) plans typically anticipate scenarios that call for a rapid switch to a work-at-home environment. Progent's senior disaster recovery preparedness consultants and business continuity consultants can assist your company to create, document and test a DR/BC plan that addresses the process of moving to an at-home workforce.
Unified Management for Teleworkers
Microsoft has renamed and rebundled its endpoint management products under the title Endpoint Manager, which includes Intune for cloud management of mobile and remote devices and Configuration Manager for managing local endpoints. Endpoint Manager features a unified environment for safeguarding corporate data by controlling local, mobile, and at-home endpoints.
Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting mobile computers and software. Managed endpoint computers can be personally owned or company owned. Network admins managing the endpoint devices of telecommuters can use Intune to deploy and validate applications on managed devices, push updates and certificates, set up policies for accessing data and resources, manage passwords, create VPN tunnels, determine how telecommuters share information, set up threat protection, ensure compliance, and erase sensitive information from lost, stolen or decommissioned devices. Microsoft Intune runs with iOS, Google Android, Windows, and macOS devices. For information about Microsoft Intune and to find out how Progent can assist your company to use Microsoft's Endpoint Management to manage the devices of your at-home workers, refer to Intune telecommuter endpoint management consultants.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized MDM product that helps network administrators to keep remote endpoint devices current and secure. Workspace ONE incorporates VMware AirWatch for unified endpoint management plus VMware's Horizon virtual software delivery technology for access control, application management, and configuration management of endpoint devices. Workspace ONE runs with devices based on Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-premises deployment through a perpetual license. Key features of Workspace ONE include rapid over-the-air provisioning of out-of-the-box laptops, immediate onboarding of new users, policy setting and enforcement for all classes of devices, aggregated reporting and analytics, an email encryption gateway, and seamless integration with Microsoft applications and cloud-based products. For information about Progent's support services for VMware Workspace ONE, see VMware Workspace ONE remote device management consultants.
Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining an efficient telecommuter environment for your Chattanooga, Tennessee company, phone
An index of content::
Top Network Support Help Desk Remote Technical Support
IT Consultants Microsoft Help Desk
The Help Desk Call Center support model used by Progent's Technical Response Center gives small and midsize organizations an affordable option to reliance on freelance consultants by offering broad technical knowledge shared by numerous support groups, optional 24x7 access to emergency help, fast escalation to top-level engineers for solving even the most intractable problems, support consistency and reliability, prompt follow-up enforced by seasoned service managers, a selection of easy-to-use techniques for requesting support tasks, plus a high level of progress transparency made possible by trouble ticket tracking and accessible via a web-based portal.
Catalyst 9162 Access Point Remote Technical Support
Catalyst 802.11ax Access Point Network Engineer
Progent's Cisco-certified Catalyst 802.11ax Wi-Fi 6 and Wi-Fi 6E Access Point consultants offer economical remote and on-premises support for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless access points.
Hybrid cloud integration Professionals
Enterprise hybrid cloud integration Specialist
Progent can assist you to design and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that seamlessly combine local IT assets along with public clouds. To help you to incorporate public cloud services with networks, Progent can provide a range of cloud migration support services such as Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has two decades of background delivering high-level consulting services remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Wi-Fi RF Coverage Maps Support
Wireless Site Survey Technology Consulting
Progent's wireless site survey services make it easy to design, deploy and troubleshoot a Wi-Fi network customized for your facilities, providing your business a WLAN that has the coverage, speed, capacity, data protection, and hand-off capability your business requires.
Telecommuter Endpoint Management Support and Setup
After Hours At Home Workforce Endpoint Management Consultant Services
Progent can assist small and mid-size organizations to configure centralized endpoint management systems for maintaining endpoint devices operated by offsite workers.
Dynamics GP Excel Reports Development
Dynamics GP Modifier with VBA Applications Consultants
Dynamics GP software offers analysis and reporting capabilities that let you monitor all operations, sales and spending, and market trends with built-in drill-down, query, and reporting functions. Progent's Dynamics GP reporting support expertise can help you design reports that allow you to understand your business more thoroughly, converting raw data into valuable management information. Progent can improve your reporting and analytics by providing Crystal Reports consulting, FRx support, and Microsoft Excel programming. In addition to offering reporting help, Progent can provide Microsoft .NET consulting, Microsoft SQL Server help, and programming design with VBasic, XML and other tools in order to deliver specialized business software development and web commerce solutions that integrate transparently with Dynamics GP/Great Plains.
Remote Windows Server 2008 BranchCache Consult
Microsoft Windows Server 2008 R2 Services
Progent's Microsoft-certified consultants can help you to calculate the benefits of Windows Server 2008 for your business, create test systems and rollout strategies, integrate Windows Server 2008 with your IT environment and applications, educate your IT personnel how to run new administration utilities, and provide ongoing consulting and support via low-cost alternatives including Contact Center support and remote technical assistance.
Data center Monitoring Online Support
Microsoft SCOM 2012 R2 Technical Support
Progent's Microsoft-certified consulting experts have over 10 years of background planning, implementing, enhancing and troubleshooting Microsoft SCOM solutions and can provide organizations of any size advanced online or on-premises consulting services for SCOM 2012. Progent can help your company to design a topology for System Center 2012 Operations Manager servers that provides the responsiveness and resilience needed to watch over your IT resources efficiently, whether your infrastructure are onsite, cloud-based, or a mixed environment. Progent's SCOM consultants can also help you to install and set up SCOM 2012 management packs according to leading practices for tracking network infrastructure and both Microsoft and 3rd-party applications and services. Also, Progent can deliver fast remote or on-premises technical support to help you to remediate serious issues uncovered by Microsoft SCOM 2012.
24-Hour Help Desk Sharing Cost Savings Remote Support
Shared Helpdesk Economics Consulting Services
Progent's Help Desk outsourcing and co-sourcing services help organizations to reduce costs and enhance productivity.
Windows 7 Security Network Consulting
24-7 Windows 7 Consultants
Progent's Microsoft certified engineers offers offsite and onsite consulting expertise to assist your company to manage, support, and repair PCs powered by Windows 7 and can also provide help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with change management, security and compliance, disaster recovery, remote connectivity, mobile device management, wireless configuration, and 24x7 network monitoring and alerts.
ISA 2006 Technical Consultant
ISA 2006 Firewall Consultant Services
Secure Application Publishing with ISA Server 2006 provides more control over intranet resources while supporting increased productivity by making these resources available to legitimate remote or mobile users. Internet Security and Acceleration Server can protect business applications, services, and data throughout all network components with application-layer filtering and comprehensive publishing tools. Progent's Microsoft-certified ISA Server 2006 experts can show you how to design, deploy, set up, and support ISA Server on your network so your company achieves a smart and affordable combination of security, productivity, and speed.
scom 2016 management servers Integration Support
scom 2016 OMS integration Computer Engineer
Microsoft System Center 2016 Operations Manager (SCOM 2016) helps to ensure top performance and maximum uptime for key applications by providing unified, cross-platform tracking of physical and virtual infrastructure deployed across on-premises systems and cloud environments. Progent's consulting group offers world-class online and onsite support to help businesses of any size to plan, implement, optimize, enhance and repair SCOM 2016 solutions. Progent can help you to move to Operations Manager 2016 from older releases of Operations Manager or from other IT infrastructure monitoring products, or combine a variety of monitoring systems into a cohesive infrastructure management ecosystem. Progent can also show you how to expand your Operations Manager 2016 environment to incorporate resources hosted on public clouds including Microsoft Azure and Amazon AWS.
Windows 2000 Consulting Services
Microsoft Windows 2000 Computer Consulting
Progent's certified Windows 2000 Server consultants can provide network support and IT consulting services for the complete family of .NET Enterprise Servers, Windows 2000 Server, and Windows Server 2003. Progent's Windows 2000 Server configuration, update, and troubleshooting offerings include system design, deployment, project management, local and remote support, Help Desk outsourcing, professional security consulting, full service outsourcing, and cost-effective co-sourcing.
Top Rated Email Block Lists Professionals
ProSight Email Data Loss Protection Consultant Services
Progent's ProSight Email Guard uses the services and infrastructure of top information security vendors to deliver centralized control and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The local security gateway can also help Exchange Server to track and safeguard internal email that stays inside your security perimeter.
Access Expert Development
After Hours Microsoft and Cisco Certified Microsoft Access reports Engineers
Progent offers economical online consulting services for all editions of Microsoft Office Access including Access desktop and Access Web App and offers advanced support for application programming, database conversion, performance tuning, report design, and maintenance. Progent also can provide tailored webinar training for Office Access development and DBA services.
Duo Identity Authentication Computer Consultant
Open Now MFA and Single Sign-on Online Support Services
Progent's Duo managed services incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication. Duo supports single-tap identity verification with Apple iOS, Android, and other personal devices.
Extended Support Desk Support and Integration
Troubleshooting Call Desk Sharing
Progent's Network Helpdesk Outsourcing Services for PC desktop support are intended specifically for small businesses who need fast access to a Help Desk Service Center with professional phone support and full escalation capability but who have to operate within a limited IT budget. Important features of Progent's Help Desk Outsourcing Support Services are Help Desk Phone Support, Optional Remote Access Support, System Assessment, Problem Prioritization, Virtual Helpdesk Services, Per Minute Billing, and Help Desk Call Center Applications Selection and Deployment.
Project Design Tuning Consulting Services
24-7 Consult Project Pilots
For advanced project management support, Progent can provide access to veteran IT experts with decades of experience in technology management, application development, and business process engineering for organizations from Big 4 firms to dot-com startups to state government agencies. These proven IT managers offer project management expertise to help enterprise clients adhere to leading practices to ensure that strategic projects are successfully completed on time and on budget.
MySQL DBA Professionals
MySQL Clustering Professional
Progent offers affordable online access to an Oracle-certified MySQL RDBMS administrator or software developer and can assist businesses of any size to configure and support MySQL within a robust IT infrastructure that provides high levels of speed, scalability, and security. Progent also has proven skill helping businesses port applications from an Oracle environment to MySQL.
Remote Workers Computer Consultant
Helpdesk for Remote Workers Technical Support Services
Progent has two decades of experience assisting small and medium-size companies to design, implement, tune, manage, and troubleshoot computer networks that incorporate a remote workforce.
Aironet AP Management Online Consulting
Cisco Mobility Express Consulting
Progent's Cisco CCIE wireless network infrastructure experts offer remote or on-premises integration and troubleshooting services to assist your organization to plan, implement, update, optimize, administer and debug Aironet wireless AP environments of any size or topology. Progent's Cisco wireless controller experts can also assist you to combine your Wi-Fi ecosystem with your wired network infrastructure and cloud-based resources to create an enterprise-wide connectivity solution that is simple to manage and expand. Progent also offers affordable wireless site surveys to assist you to decide the most appropriate selection, placement and setup of Aironet wireless access points to work with your unique workplace layout, construction, and expected workloads.
Services UNIX, Windows
Immediate Windows, UNIX, Solaris Consultant
If your company is developing UNIX-based software on a network that has Microsoft Windows-based processors, desktops, and office applications, Progent offers comprehensive information technology outsourcing that frees you to focus on your field of high-value know-how while avoiding the continual hassle of maintaining your business network. By using smart server monitoring and by providing online and on-site support when your company needs it, Progent represents an economical alternative for maintaining an information network that provides excellent reliability, protection, and efficiency. Progent's developer support services feature comprehensive it outsourcing, virtual server infrastructure, online and in-person support and troubleshooting, 24x7 monitoring services, and Help Desk Call Center outsourcing.
Temporary Staff Augmentation Technology Consulting
Microsoft and Cisco Certified Computer Consulting Supplemental Staffing
Progent's short-term IT staffing services enable businesses to meet the need for IT support personnel without dealing with the expense and hassle that come with identifying and recruiting experienced technical help and without increasing your full-time workforce.
ProSight Email Guard Spam Filtering Specialist
ProSight Email Data Leakage Prevention Services
Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security companies to deliver web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further level of analysis for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your security perimeter.
24 Hour Cisco Jabber and AnyConnect Network Consultants
CCIE Expert Certified Jabber Multiline Online Support
Progent's Cisco Jabber consultants can provide remote or onsite expertise to assist organizations of all sizes to design, deploy, maintain, update or troubleshoot Cisco Jabber solutions and Cisco Unified Communications Manager infrastructure. Progent can provide in-depth expertise for the technologies that go into building a cohesive Jabber collaboration solution including Cisco network devices and management software, Microsoft 365 apps, Windows and Mac computers, Apple iOS and Google Android smartphones and tablets, SIP interfaces, WiFi systems, security and compliance, cloud computing, telepresence systems, PBX products, business continuity, and other components of a modern collaboration ecosystem.
Cisco ASA 5500-X with Firepower Professional
Top Help and Support Cisco Firepower
Progent's Cisco-premier CCIE network experts can assist you to maintain your legacy PIX or ASA 5500 security appliances or upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to design, deploy, tune, administer and debug firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services
Server Management Specialist
Virtual Server Technology Professional
By using virtual servers, businesses are able to run multiple virtual servers on a single actual server. Virtual server technology allows companies to enjoy all the advantages of server isolation, while avoiding the expense associated with purchasing additional server hardware. Virtualization is the critical technology for private clouds, which offer important advantages such as reducing the costs of hardware, datacenter facilities, and administration while enhancing information security, network reliability, and disaster recovery. Other useful server management technologies are network monitoring software, Microsoft WSUS, and remote server management hardware. Progent's professional server management specialists can help you with all areas of server virtualization and management to allow your company to cut costs and save time.
Power BI Development
Access Coder
Progent offers online and on premises expertise to help you with any facet of business intelligence (BI) reporting ranging from debugging or modernizing applications to designing and implementing an advanced business intelligence environment. Progent's management reporting consultants can assist your company to support your current reporting system, assist you to migrate reports from an outdated reporting product to a modern one, and provide custom online training tailored to your individual needs. Progent's management reporting professionals can provide experience in all popular BI reporting and visualization tools including the SQL Server BI suite (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics add-ins such as Power Pivot and Power View, Report Designer and Report Builder.
Top Remote Support Microsoft Windows 2008 R2
Award Winning Windows Server 2008 R2 Online Consulting
Progent's certified consultants can help you to calculate the benefits of Windows Server 2008 for your business, create pilot programs and migration plans, integrate Windows Server 2008 with your IT environment and workload, train your IT personnel how to use enhanced administration tools, and provide ongoing consulting and troubleshooting via budget-friendly alternatives such as Help Desk support and online technical assistance.
Cisco Meraki wireless Consultant Services
Technical Support Services Wireless
Progent's Wireless Consulting Services provide a convenient, affordable way for companies of all sizes to configure, manage, monitor and repair cutting edge wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you design and deploy hardware like Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless messaging and web-based business applications, Progent supports Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.
Penetration Testing Compliance Audit
Penetration Testing Protection
Stealth intrusion checking is an important component of any overall IT system security strategy. Progent's security experts can run thorough intrusion tests without the awareness of your company's internal network support staff. Unannounced penetration checking shows whether existing security monitoring systems such as intrusion detection alerts and event log monitoring are properly configured and consistently observed.
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