Enlarging your remote workforce may have a significant effect on network infrastructure, cybersecurity, and company culture. Progent has 20 years of experience assisting small and mid-size businesses to plan, configure, administer, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can assist your Chattanooga organization to pick the appropriate tools and adhere to leading practices in building and operating a secure virtual office ecosystem for teleworkers that promotes teamwork and returns top value. Progent can provide services that go from on demand expertise for helping you past occasional technical roadblocks to comprehensive project management to help you successfully complete business-critical tasks.
Progent can help Chattanooga, Tennessee businesses to succeed with any aspect of building a high-performing telecommuting ecosystem by providing network infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk outsourcing, data security, data protection solutions, and unified management.
Help Desk Call Center Services for Remote Workers
A rapid, enterprise-wide switchover to a telecommuter workforce, which might be motivated by a pandemic or as part of a disaster recovery/business continuity preparedness plan, can overstretch even a well-staffed in-house Support Desk. Progent's Call Center services allow businesses to outsource or augment their Support Desk with Progent's online Technical Response Center services.
- Progent's Standard Help Desk Call Center support services leverage Progent's extensive team of remote technical support experts along with world-class ticketing and tracking software to offer an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables from-home workers to track or update their current tickets, enter details, and upload screen captures or attachments. Support services are delivered at a significant discount off Progent's ordinary Level 1 technical support charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT experts to deal with advanced problems. For details, go to Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Call Center Supplemental Service allows you to supplement your current Call Desk staff by sharing delivery of Call Center support services transparently between your in-house support organization and Progent's nationwide pool of PC support engineers and subject matter experts. Progent's shared Call Center service uses a co-sourcing support model utilizing the leading professional services automation tool for handling help requests and ticketing, establishing ownership, tracking progress, and generating reports. To learn how Progent's Call Desk Supplementation Services can enable your company to deliver world-class technical support to your telecommuters, refer to Progent's Call Center supplementation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter solution for your Chattanooga, Tennessee organization, call 1-800-993-9400 or refer to Contact Progent.