Chattanooga Work at Home Employees Configuration Support Partner
Help Desk Call Center Augmentation and Outsourcing Consultants
Enlarging your telecommuter workforce may have a major effect on network infrastructure, security/compliance, and corporate culture. Progent has 20 years of experience helping small and mid-size businesses to design, configure, administer, optimize, and debug IT environments that incorporate work-from-home employees. Progent can help your Chattanooga company to select the appropriate technologies and follow leading practices in building and operating a safe virtual ecosystem for teleworkers that promotes collaboration and delivers top value. Progent offers services that go from on demand expertise for getting you past occasional technical roadblocks to full project management or co-management to help you successfully complete mission-critical initiatives.
Progent can assist Chattanooga, Tennessee businesses to succeed with any facet of creating a high-functioning work-from-home ecosystem by providing infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk augmentation, security and compliance, data protection solutions, and streamlined management.
Help Desk Services for Remote Workers
A sudden, organization-wide transition to a from-home business model, which could be the result of a pandemic or as a component of a disaster recovery/business continuity process, can overstretch even a well-staffed internal Call Desk. Progent's Call Center services allow organizations to outsource or supplement their Help Desk by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Call Center support services utilize Progent's nationwide team of remote IT support experts along with world-class ticketing and tracking technology to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 desktop technical support from initial help requests through ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to monitor or update the status of their active tickets, enter details, and append screen captures or attachments. Desktop support services are delivered at a substantial discount off Progent's normal Level 1 technical support charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT specialists to deal with advanced problems. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Support Desk Augmentation Service enables your company to expand your current Support Desk team by sharing delivery of Call Desk support seamlessly between your in-house support staff and Progent's nationwide roster of PC support technicians and subject matter specialists. Progent's shared Help Desk service uses a collective support model based on the leading PSA platform for handling service requests and trouble tickets, assigning responsibility, monitoring progress, and producing management reports. To learn how Progent's Call Center Augmentation Services can enable your company to deliver best-in-class desktop support to your telecommuters, see Progent's Call Desk supplementation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about building and managing a productive telecommuter environment for your Chattanooga, Tennessee company, phone
An index of content::
IT Training Consulting
IT Training Troubleshooting
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their scope, Progent can concentrate on offering high-value skills where Progent faces little competition. Small companies who work with familiar independent consultants or who employ internal IT staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more robust, secure, and efficient.
Disaster Recovery Test Lab Consultant
Consultant Capacity Planning Test Lab
The Progent Test and Training Lab at the QTS Colocation Center is available for testing line-of-business applications, creating efficient system upgrade procedures, assessing and tuning performance, designing or verifying disaster recovery solutions, mitigating compatibility problems, and building training environments for the latest products and technologies. For Progent clients without adequate in-house resources to configure effective test environments, the lab cuts capital costs and technical risk while keeping vital IT projects on schedule.
Windows Server 2022 Virtual Machine Technical Support Services
Microsoft Certified Expert Computer Consulting Windows Server 2022 Hybrid Solutions
Progent's Microsoft Gold-certified Windows Server 2022 consultants can help your organization to design and implement a cost-effective upgrade to Windows Server 2022 using an on-premises network architecture or a hybrid deployment model that combines cloud-hosted Windows Server on Azure with an on-prem implementation of Windows Server 2022.
Netwalker ransomware hot line Consult
NotPetya ransomware hot line Consultant
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can help you to halt the spread of an ongoing ransomware attack. Call 800-462-8800
Mac VoIP Setup and Support
OS X VoIP Integration
Progent's Mac networking consultants can help you with a broad range of system infrastructure issues including system architecture, off-site and mobile connectivity, internetwork communication, security, and new technologies including Voice over IP and fast wireless networking. For business networks based exclusively on Mac OS X or for systems incorporating a mix of Mac, Linux and Windows powered servers and workstations, Progent has the knowledge and depth to deal with the complexity of designing, configuring, and maintaining a system architecture that is reliable, secure, efficient and aligned with your corporate goals. Progent can show you how to configure Apple's Xserve enterprise servers, Xserve RAID non-stop storage products, and Apple's Xsan SAN systems. Progent can also give you access to certified professionals to help you with Cisco routers and switches.
Consulting SQL 2008
Consulting SQL Server 2008
SQL Server 2008 delivers indispensable, standardized tools to IT experts and network users, lessening the difficulty of designing, deploying, administering, and accessing company data and database applications on platforms ranging from mobile devices to enterprise data networks. The sophistication and interconnectivity demands of Microsoft SQL Server 2008 call for an IT consulting firm with real-world experience and broad knowledge in planning and building information-based, end-to-end business IT solutions. The experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of background supporting Microsoft integration, ensures you success in designing, configuring and managing Microsoft SQL Server 2008 applications that are well integrated with the Microsoft .NET environment.
Microsoft 365 and Android Consulting
Exchange Online Archiving Remote Support
Microsoft 365 Exchange Online lets you utilize cloud-resident servers, mailboxes and associated email components to lower capital costs and management overhead. You can use Exchange Online to host all your Exchange mailboxes, or you can run a hybrid solution that combines both local and cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts offer budget-friendly remote technical support to assist your small businesses to assess the potential advantages of Exchange Online, plan a solution that aligns with your business needs and IT budget, implement a non-disruptive move from your current Exchange system to one that includes Exchange Online, train your IT staff and end users, and deliver as-needed consulting and technical support.
CISSP Certified Cybersecurity Professional
Consult CISSP-ISSAP Security
Progent's CISSP-certified network security experts can assist organizations of any size with any facet of information system security. Progent can create efficient security systems that guard a small business against modern threats or Progent can plan, configure, and monitor an end-to-end security environment for hybrid networks that support local, remote, and mobile users sharing IT resources distributed across multiple physical sites and various clouds.
Ryuk ransomware hot line Services
Top Rated ransomware cleanup and recovery Engineers
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can help you to contain the progress of an ongoing ransomware breach. Call 800-462-8800
Exchange 2013 Disk Availability Group Engineer
Exchange 2013 Performance Tuning Online Consulting
Microsoft Exchange 2013 incorporates major enhancements to the functionality of its predecessor Microsoft Exchange 2010 and introduces powerful innovations as well as a revamped architecture. These enhancements affect key facets of IT including ease of administration, high availability (HA), security, operational costs, collaboration, scalability, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consultants can assist your organization to evaluate the potential advantages of upgrading to Exchange 2013, create an efficient validation and deployment strategy, and train your IT team to manage your Exchange Server 2013 solution. Progent also offers affordable remote consulting and support and management for Microsoft Exchange Server 2013.
Email Scoring Thresholds Engineers
ProSight Email Guard Outbound Email Encryption Services
Progent's ProSight Email Guard uses the technology of top information security vendors to provide web-based management and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper level of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall.
Infor SyteLine CloudSuite Shop Trak Specialist
Infor SyteLine CloudSuite Business Analyst Consultants
Infor CloudSuite Industrial, previously known as SyteLine, is an ERP solution that incorporates more than 25 years of experience helping manufacturing, distribution and service organizations to simplify complicated supply chains and improve the efficiency of key processes in order to bring products to market quickly and adhere to customer schedules consistently. Progent can provide the expertise of an ERP consultant with over two decades of background working with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide online or on-premises services that can range from occasional advice to end-to-end solution design and project management outsourcing or co-sourcing. Sample services available from Progent for Infor CloudSuite Industrial include implementation, migration, business analysis, customization, Configure/Price/ Quote, web site integration, troubleshooting, ETL, Excel and SQL integration, disaster recovery planning, and database administration.
Meraki MR18 Access Point Consulting
Meraki Wave 2 AP Remote Troubleshooting
Progent's Cisco-Meraki Wi-Fi access point consultants can help your organization to plan, configure, manage and troubleshoot Cisco's Meraki-based Wi-Fi networks for deployments ranging from a small office to a campus or a nationwide enterprise. Progent can also help clients to incorporate other Cisco devices for streamlined management.
Engineer Windows 7 Upgrade
Microsoft Windows 7 Upgrade Consultant Services
Progent's Microsoft certified engineers can provide remote and onsite consulting services to assist your company to manage, support, and repair computers based on Windows 7 and also offers help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with change management, network security, disaster recovery, remote connectivity, mobile device integration, Wi-Fi configuration, and 24x7 system monitoring.
Remote Small Business Small Office IT Support
Small Business Technical Support Organization
Progent's Microsoft and Cisco certified network engineers offer expert help with a broad array of technologies and can provide that expertise by phone nationwide or onsite in major cities throughout the country and anywhere in . Progent provides online help for information systems powered by Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for environments that incorporate a mix of Windows and UNIX-based platforms. Progent also can provide access to the expertise of Cisco CCIE infrastructure specialists for complex connectivity problems, plus the assistance of CISA and CISSP-accredited security engineers to assist with complex security design and troubleshooting. Progent has delivered remote network support to companies in every state in the United States.
24/7 Juniper SA Series SSL VPN Network Security Auditor
Emergency Juniper SA2500 SSL VPN Compliance Auditor
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
After Hours Online Support Services Meraki Switch Redundancy
Engineer Meraki Switch Integration
Cisco's Meraki family of access and distribution switches are designed for sites that go from branch offices to campuses. Progent's Cisco-certified consultants can provide cost-effective remote expertise to assist your company to design and deploy a productive network architecture that incorporates Meraki switches, streamline network administration with Meraki's cloud-centric management architecture, set up policies to ensure security, develop and validate a disaster preparedness strategy, and troubleshoot issues associated with any facet of your Meraki deployment. Progent can also assist your company to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki Wi-Fi access points to create a unified networking infrastructure.
Amazon cloud AMI Development Company
Amazon EC2 firewall integration Programming Company
Progent can provide cost-effective remote consulting to help businesses of any size to integrate Amazon AWS cloud services such as Amazon EC2 for virtual machine hosting, Amazon S3, and Glacier. Progent can assist your IT team with every phase of Amazon AWS migration and troubleshooting including requirements analysis, readiness evaluation, architectural design, pilot testing, deployment, centralized administration, performance optimization, software license management, disaster recovery mechanisms, and security strategies.
Largest Online Support Exchange Server 2016 Migration Planning
Microsoft Exchange Server 2016 Upgrade Planning Integration Services
Progent can assist you in any and all facets of your migration to Exchange Server 2016 including designing high availability (HA) infrastructure for an on-premises, cloud-based or hybrid deployment; CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2+; moving mailboxes; Hyper-V strategy; determining storage requirements for your virtual machines (VMs), mailbox databases and log files; setting up hardware load balancing (HLB) for fault-tolerant CAS services; planning, configuring and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing your firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
MSP360 Ultimate Backup Network Consultants
Onsite Technical Support MSP360 VM Backup
Progent can help your company to create, implement and debug a backup plan based on MSP360 technology. MSP360 offers file/folder or image backup/restore for virtual machines and physical machines, supports all popular public clouds, and permits businesses to build a backup solution with a minimum RTO and a granular RPO. With ProSight Data Protection Services 360 Backup, Progent offers end-to-end monitoring and remote management of your backup system to protect against data loss caused by user miscues, computer glitches, ill-intentioned insiders, and external assaults like ransomware. To find out more, go to ProSight Data Protection Services 360 Backup solutions.
Amazon AWS enterprise hybrid cloud solutions Expert Development
Amazon AWS instances Development Group
Progent can provide cost-effective remote support to assist businesses of any size to access Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for expandable high-performance storage, and Glacier for value-priced archival storage. Progent can assist your IT team with every aspect of Amazon AWS integration including needs analysis, preparedness evaluation, system design and review, pilot testing, configuration, centralized administration, performance optimization, licensing management, backup/restore mechanisms, and security. Progent offers advanced expertise with firewalls and VPN technology and can show you how to create all-cloud or hybrid cloud ecosystems that seamlessly incorporate Amazon AWS cloud services. Progent can provide as-needed consulting to assist you to overcome complex technical issues or Progent can provide comprehensive project management outsourcing or co-sourcing to help you move to the Amazon AWS cloud on time and on budget.
Duo MFA and Single Sign-on Network Consulting
Zero Trust Cybersecurity Integration Services
Progent's Duo services utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices.
Remote Support Services SQL Server 2014 Security
MCSE Expert Certified SQL Server 2014 and Hyper-V Help and Support
SQL Server 2014 incorporates major improvements in key areas such as performance, availability, security, and cloud readiness. Microsoft SQL Server 2014 is the first version of SQL Server that incorporates in-memory capability that works transparently with all types of applications including Online Transaction Processing (OLTP), data warehousing (DWH), and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient remote and onsite services including planning, configuration, management, troubleshooting, and application development services to help organizations of any size to achieve fast return from their SQL Server 2014 deployment.
Urgent Windows Server 2019 Cybersecurity Online Support
Microsoft Windows Server 2019 Storage Spaces Direct Support and Setup
Progent's certified Windows Server 2019 experts can assist your company to plan and carry out an efficient migration to Windows Server 2019 using your current system architecture or a cloud-hosted or hybrid deployment model. Microsoft Windows Server 2019 offers significant enhancements in scale, performance, manageability, virtualization, security and compliance, hybrid local/cloud integration, resilience, and Linux support.
Phobos ransomware recovery Consultants
ransomware removal and file restore Specialists
Progent's experienced ransomware recovery consultants can help your business to rebuild a network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.
Microsoft Operations Manager Onsite Technical Support
Consultants Microsoft System Center Operations Manager
Remote continuous network monitoring, automated alerts, and periodic analytical reporting are vital to maintaining the health of your IT system and avoiding unnecessary and expensive disruptions. Remote Monitoring and Management solutions have progressed so far that businesses of any size can afford a level of protection that was previously reserved for enterprises. Progent can provide several Remote Monitoring and Management (RMM) options available as economical services designed to help you to identify and resolve a an array of network issues before they get big enough to hurt productivity.
SMS 2003 Upgrade Configuration
After Hours Professionals Systems Management Server 2003
Progent's certified experts offer small and medium size businesses enterprise-grade consulting services for SMS Server and System Center Configuration Manager 2007, Microsoft's solutions for update and deployment automation. Configuration Manager 2007 is the new title for the update management platform formerly known as Systems Management Server. Configuration Manager provides a range of new features to SMS Server 2003 such as full automation, built-in Windows Vista Microsoft Windows Server 2008 awareness, NAP security support, and boot image management. Progent's Microsoft certified engineers can help you use SMS Server or Configuration Manager economically for streamlined operating system and application software installation, security patch administration, software metering, and software license compliance. Progent's consultants can also assist you to move efficiently from SMS Server 2003 to Configuration Manager.
Consultant Ryuk ransomware protection and cleanup
Technology Professional LockBit ransomware protection and recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning technology from SentinelOne to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a unified platform to address the complete threat progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats.
Microsoft Certified Partner Computer Network Consulting
Online Support Microsoft Certified
Progent is a Microsoft Certified Partner and has earned accredited competencies such as Advanced Infrastructure Solutions. Microsoft Certified Partners are the elite organizations who earn the highest client satisfaction and are afforded the tightest operational relationship with Microsoft. The knowledge, capabilities, and commitment needed to achieve the status of Microsoft Certified Partner pays dividends to Progent's clients by allowing Progent to provide your business better support for your IT network.
scom 2016 network monitoring Onsite Technical Support
scom 2016 Office 365 integration Support and Integration
System Center 2016 Operations Manager (SCOM 2016) helps to promote consistent performance and dependable uptime for key applications by providing centralized, cross-platform monitoring of physical and virtual infrastructure installed throughout on-premises datacenters and private and public clouds. Progent's SCOM consulting group offers advanced remote and onsite expertise to help businesses of all sizes to plan, implement, tune, enhance and repair Operations Manager 2016 deployments. Progent can assist you to move to Operations Manager 2016 from older versions of Operations Manager or from other monitoring products, or combine multiple monitoring tools into a unified IT management solution. Progent can also show you how to expand your Operations Manager 2016 environment to include resources hosted on public clouds including Microsoft Azure and Amazon AWS.
Linux Online Network Consulting Organization
Linux Remote Consulting Services
Progent offers nationwide remote technical support and consulting services for companies who run networks based on versions of Linux or whose information systems feature a combination of Linux platforms/Linux and Microsoft Windows technology. Online IT help offers maximum return for your information technology budget by extending client efficiency and shortening the hours charged for computer analysis and repair. Sophisticated remote access technology and skilled technicians and engineers allow Progent to solve the majority of network problems without wasting time and expense by going to your location. In most of cases your network problems can be dealt with over the phone or through a combination of telephone help and online connectivity. Progent can offer the services of Cisco certified CCIE network engineers and CISM and CISSP premier security professionals to assist with the most difficult network issues.
Biggest Consult CISA Certified Security Audit
Engineers CISA Cybersecurity Audit
The Certified Information Systems Auditor (CISA) accreditation is a prestigious achievement that represents mastery in network security auditing. Accredited by the American National Standards Institute, the CISA accreditation requires that candidates pass an extensive test given by the ISACA international professional group. Progent can provide the services of a CISA-Premier Cybersecurity audit consultant able to assist companies in the fields of IS audit process, IT administration, systems and infrastructure ROI, information technology service delivery, safeguarding of data resources, and disaster recovery preparedness.
Cisco Firepower integration Engineer
After Hours Cisco Firesight Management Support and Help
Cisco's Firepower Next Generation Firewalls (NGFWs) provide a major performance boost over Cisco's previous-generation ASA 5500-X firewalls and offer centralized management and automation of modern security capabilities like application visibility, next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection, DDoS mitigation, and sandboxing. Progent's Cisco CCIE firewall experts can assist you to design and execute an efficient upgrade to Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and show you how to enhance Firepower appliances with Cisco's subscription-based security services to create and centrally control network environments that span local offices, data centers, private clouds and public clouds.
Multi-factor Authentication Technology Consulting
Specialist ProSight Duo MFA
Progent's Duo services utilize Cisco's Duo technology to protect against password theft by using two-factor authentication (2FA). Duo enables single-tap identity confirmation on iOS, Android, and other personal devices.
Services External Network Security Scan
Internal Network Security Scan Specialists
Progent offers two low-cost service packages intended to enable small businesses to receive a professional security evaluation from a certified security engineer. With Progent's External Network Security Inventory Checkup, an engineer runs a comprehensive test of your network from outside your firewalled perimeter to uncover potential weaknesses in the security profile you expose to the public. With Progent's Internal Network Security Inventory Checkup, a certified security professional runs a system scan from a secure computer inside your company firewall to uncover your exposure to internal assaults. The two security inventory services are set up and run from a secured external site.
Consulting Services Private Cloud Solutions
Technology Professional Small Business Private Clouds
Progent's Private Cloud Hosting service offers complete hosting of a small company's servers in an environment that delivers the highest level of availability and expandability and is also easy to move to another host. Progent's Private Cloud Hosting services are built on mature virtualization architectures that enable small and midsize businesses with multi- platform IT systems to economize dramatically on the expense of capital investments, system maintenance, and network administration while achieving world-class reliability and an unprecedented level of vendor independence.
ransomware system rebuild Consultant Services
Professional Locky ransomware hot line
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can assist you to halt the spread of an ongoing ransomware attack. Call 800-462-8800
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