Expanding your remote workforce can have a significant impact on network infrastructure, security/compliance, and company processes. Progent has two decades of experience assisting SMBs to plan, deploy, manage, optimize, and debug IT environments that support work-from-home employees. Progent can help your Chattanooga company to select the right technologies and adhere to leading practices in building and maintaining a safe virtual office ecosystem for teleworkers that facilitates collaboration and delivers maximum value. Progent offers support services ranging from as-needed guidance for helping you over occasional technical roadblocks to full project management or co-management to help you successfully complete business-critical tasks.
Progent can assist Chattanooga, Tennessee organizations to succeed with any facet of building a high-functioning work-at-home environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk outsourcing, endpoint security, backup/restore solutions, and streamlined management.
Help Desk Support for Telecommuters
An emergency, enterprise-wide switchover to a telecommuter business model, which could be the result of a pandemic or as part of a disaster recovery process, can overwhelm even the most efficient in-house Help Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or augment their Help Desk Call Center by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center services utilize Progent's extensive team of remote IT support experts along with world-class trouble ticketing and tracking technology to offer an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 desktop technical support from initial service requests through trouble ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables from-home workers to monitor or revise the status of their active tickets, add information, and append screenshots or relevant files. Support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical support rates, and Progent offers optional rapid escalation to Level 2 and Level 3 support specialists to deal with advanced issues. To find out more, see Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Call Center Supplemental Service allows your business to expand your current Call Center organization by sharing responsibilities for Call Desk services transparently between your in-house IT support personnel and Progent's nationwide team of PC support engineers and subject matter experts. Progent's co-managed Support Desk service is based on a collective support model based on the number one PSA platform for managing help requests and ticketing, assigning ownership, tracking progress, and producing management reports. For information about how Progent's Call Center Augmentation Services can enable your business to provide best-in-class IT support to your from-home workers, see Progent's Call Center supplementation Services.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and maintaining an efficient work-from-home environment for your Chattanooga, Tennessee business, call 1-800-993-9400 or visit Contact Progent.