Expanding your telecommuter workforce may have a major effect on IT architecture, cybersecurity, and corporate workflows. Progent has 20 years of background assisting businesses of all sizes to plan, configure, manage, tune, and debug IT networks that incorporate work-from-home employees. Progent can assist your Chattanooga company to select the right tools and follow best practices in creating and maintaining a safe virtual solution for telecommuters that promotes teamwork and delivers top business value. Progent can provide support services that go from on demand guidance for getting you over occasional IT roadblocks to comprehensive project management to help you carry out business-critical tasks.

Progent's consultants can help Chattanooga, Tennessee organizations to succeed with any facet of building a high-performing work-from-home environment by providing infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, Help Desk outsourcing, security and compliance, backup/restore solutions, and unified management.

Help Desk Call Center Services for Teleworkers
A rapid, organization-wide transition to a from-home workforce, which could be driven by a pandemic or as an element of a disaster recovery/business continuity preparedness plan, can overwhelm even a high-performing in-house Help Desk. Progent's Call Center services allow organizations to outsource or supplement their Help Desk Call Center with Progent's remote Technical Response Center services.

  • Progent's Standard Call Center services leverage Progent's nationwide network of online technical support specialists combined with world-class trouble ticketing and tracking technology to offer an economical, modern Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 desktop support from initial service requests to trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to monitor or update their current trouble tickets, enter information, and append screenshots or attachments. Support services are delivered at a significant discount off Progent's ordinary Level 1 technical support charges, and Progent offers optional fast escalation to Level 2 and Level 3 IT experts to resolve complex problems. For details, refer to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Support Desk Augmentation Service enables your company to expand your existing Help Desk team by splitting responsibilities for Call Center support transparently between your in-house IT support personnel and Progent's nationwide team of desktop support technicians and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a co-sourcing support model utilizing the leading PSA tool for managing service requests and trouble tickets, establishing ownership, tracking progress, and producing management reports. To learn how Progent's Support Desk Augmentation Services can enable your business to deliver world-class IT support to your from-home workers, visit Progent's Call Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Chattanooga, Tennessee organization, call 1-800-993-9400 or refer to Contact Progent.