Enlarging your at-home workforce may have a major effect on IT infrastructure, security/compliance, and company processes. Progent has 20 years of experience helping small and mid-size businesses to design, deploy, manage, tune, and troubleshoot IT environments that support work-from-home employees. Progent can help your Chattanooga organization to pick the appropriate tools and adhere to best practices in building and operating a secure virtual solution for teleworkers that promotes collaboration and delivers top value. Progent offers support services that go from as-needed guidance for helping you past occasional IT roadblocks to full project management or co-management to help you successfully complete business-critical initiatives.
Progent can assist Chattanooga, Tennessee companies to with any facet of creating a high-functioning work-from-home environment by providing infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, cloud integration, helpdesk augmentation, security monitoring, backup/restore solutions, and unified management.
Help Desk Services for Teleworkers
A rapid, organization-wide transition to a from-home workforce, which might be driven by a pandemic or as an element of a business continuity process, can overwhelm even a high-performing internal Support Desk. Progent's Call Center services allow organizations of any size to outsource or expand their Call Desk by using Progent's online Technical Response Center team.
- Progent's Standard Call Center support services utilize Progent's extensive team of online IT support specialists combined with world-class trouble ticketing and tracking technology to offer an economical, advanced Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 PC support from help requests to trouble ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to track or edit the status of their active trouble tickets, add information, and upload screenshots or attachments. Technical support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop service charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support experts to deal with advanced issues. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Call Center Supplemental Service enables your business to expand your existing Call Center staff by splitting responsibilities for Support Desk support seamlessly between your in-house IT support personnel and Progent's nationwide team of desktop support engineers and subject matter specialists. Progent's shared Call Center service is based on a collaborative support model based on the number one professional services automation (PSA) platform for handling service requests and ticketing, assigning ownership, tracking progress, and producing reports. To find out how Progent's Help Desk Call Center Augmentation Services can help your business to provide best-in-class technical support to your at-home workforce, see Progent's Call Desk supplementation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining an efficient telecommuter environment for your Chattanooga, Tennessee business, call 1-800-993-9400 or refer to Contact Progent.