Enlarging your telecommuter workforce may have a major effect on network infrastructure, security, and corporate workflows. Progent has 20 years of experience helping businesses of all sizes to design, configure, administer, optimize, and debug IT networks that incorporate at-home workers. Progent can help your Chattanooga organization to select the appropriate tools and adhere to best practices in creating and maintaining a safe virtual office ecosystem for teleworkers that facilitates collaboration and returns maximum business value. Progent can provide support services ranging from on demand expertise for getting you past occasional technical roadblocks to comprehensive project management to help you carry out business-critical tasks.

Progent can help Chattanooga, Tennessee organizations to succeed with any facet of creating a high-functioning work-from-home environment by delivering network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk outsourcing, cybersecurity, backup/restore solutions, and centralized management.

Help Desk Call Center Services for Telecommuters
A fast, company-wide transition to a from-home workforce, which might be motivated by a pandemic or as a component of a disaster recovery/business continuity preparedness plan, can overstretch even a high-performing internal Call Desk. Progent's Call Center services allow businesses to outsource or augment their Help Desk by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Center services utilize Progent's extensive network of online IT support specialists combined with enterprise-class ticketing and tracking software to offer an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 desktop technical support from initial service requests to trouble ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to monitor or revise their active trouble tickets, add information, and append screen captures or relevant files. Technical support services are delivered at a substantial discount off Progent's normal Level 1 technical support charges, and Progent offers optional fast hand-off to Level 2 and Level 3 IT experts to resolve complex problems. For more information, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Desk Supplemental Service allows you to augment your existing Call Desk organization by sharing delivery of Call Center support transparently between your in-house IT support staff and Progent's extensive roster of desktop support technicians and subject matter specialists. Progent's shared Call Center service is based on a collective support solution utilizing the leading PSA tool for managing help requests and trouble tickets, establishing responsibility, tracking progress, and generating management reports. To learn how Progent's Call Center Augmentation Services can enable your company to provide world-class technical support to your teleworkers, refer to Progent's Call Desk supplementation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and managing an efficient telecommuter environment for your Chattanooga, Tennessee organization, call 1-800-993-9400 or refer to Contact Progent.