Enlarging your at-home workforce can have a significant impact on network architecture, security/compliance, and corporate processes. Progent has 20 years of experience assisting SMBs to design, deploy, manage, optimize, and debug IT environments that support at-home workers. Progent can help your Chattanooga company to select the right technologies and follow leading practices in creating and maintaining a secure virtual office solution for telecommuters that facilitates collaboration and delivers maximum value. Progent can provide support services ranging from as-needed expertise for helping you over challenging IT bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent can assist Chattanooga, Tennessee companies to succeed with any facet of building a high-functioning work-at-home ecosystem by delivering network infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, cloud connectivity, Help Desk augmentation, cybersecurity, data protection solutions, and centralized management.

Help Desk Support for Remote Workers
An emergency, company-wide transition to a telecommuter business model, which might be motivated by a pandemic or as an element of a disaster recovery/business continuity process, can overwhelm even the most efficient in-house Call Center. Progent's Help Desk services make it possible for organizations to outsource or supplement their Call Desk by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk support services leverage Progent's nationwide team of remote technical support specialists combined with enterprise-class trouble ticketing and tracking software to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 desktop support from help requests through ticket generation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal allows teleworkers to monitor or edit their current tickets, add details, and upload screenshots or attachments. Desktop support services are provided at a significant discount off Progent's normal Level 1 technical service charges, and Progent offers optional fast hand-off to Level 2 and Level 3 support experts to deal with advanced problems. For more information, visit Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Call Center Augmentation Service allows your business to augment your current Help Desk Call Center organization by sharing delivery of Help Desk services seamlessly between your regular IT support personnel and Progent's nationwide roster of PC support technicians and subject matter experts. Progent's co-managed Support Desk service is based on a collective support model utilizing the leading professional services automation platform for handling service requests and ticketing, establishing ownership, monitoring progress, and generating management reports. For details about how Progent's Support Desk Supplementation Services can enable your business to provide best-in-class technical support to your at-home employees, visit Progent's Call Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing a productive work-from-home environment for your Chattanooga, Tennessee company, phone 1-800-993-9400 or visit Contact Progent.