Enlarging your telecommuter workforce may have a significant impact on network architecture, security, and corporate workflows. Progent has two decades of experience helping small and mid-size businesses to plan, deploy, administer, optimize, and debug IT networks that incorporate at-home workers. Progent can help your Chattanooga organization to select the right technologies and follow leading practices in building and operating a secure virtual office solution for teleworkers that facilitates collaboration and returns top business value. Progent offers services that go from on demand guidance for helping you over challenging IT roadblocks to full project management to help you successfully complete mission-critical initiatives.

Progent's consultants can help Chattanooga, Tennessee businesses to with any facet of creating a high-functioning telecommuting environment by providing infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk augmentation, cybersecurity, backup/restore solutions, and centralized management.

Help Desk Call Center Support for Remote Workers
A sudden, organization-wide transition to a from-home business model, which could be the result of a pandemic or as part of a disaster recovery/business continuity plan, can overstretch even a high-performing internal Call Center. Progent's Help Desk services make it possible for organizations of any size to outsource or supplement their Call Center with Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk support services leverage Progent's nationwide network of remote IT support specialists along with world-class trouble ticketing and tracking software to offer an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 desktop technical support from initial service requests to ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to track or update their active tickets, add information, and upload screen captures or attachments. Technical support services are delivered at a substantial price reduction off Progent's normal Level 1 technical service charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 support experts to deal with complex problems. To learn more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Center Supplemental Service allows your business to supplement your current Help Desk team by sharing delivery of Help Desk Call Center support services seamlessly between your regular support organization and Progent's nationwide team of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a co-sourcing support model based on the leading professional services automation platform for handling service requests and ticketing, establishing responsibility, tracking progress, and producing reports. For details about how Progent's Call Center Supplementation Services can help your company to deliver best-in-class IT support to your teleworkers, refer to Progent's Call Center augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and managing a productive telecommuter solution for your Chattanooga, Tennessee company, phone 1-800-993-9400 or go to Contact Progent.