Expanding your at-home workforce may have a major impact on network architecture, security/compliance, and corporate workflows. Progent has 20 years of background helping SMBs to plan, deploy, manage, tune, and debug IT environments that incorporate at-home workers. Progent can help your Chattanooga company to pick the right technologies and follow best practices in building and operating a safe virtual solution for telecommuters that facilitates teamwork and returns top business value. Progent can provide support services that go from on demand guidance for helping you past challenging technical bottlenecks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent's consultants can help Chattanooga, Tennessee organizations to succeed with any aspect of creating a high-functioning remote work environment by providing infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk outsourcing, cybersecurity, data protection solutions, and streamlined management.

Help Desk Call Center Support for Teleworkers
A sudden, company-wide changeover to a from-home business model, which could be driven by an epidemic or as an element of a business continuity process, can overstretch even a high-performing in-house Call Center. Progent's Help Desk services make it possible for businesses to outsource or augment their Call Desk with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk support services leverage Progent's nationwide team of online technical support specialists combined with world-class trouble ticketing and follow-up technology to offer an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 PC support from initial service requests to trouble ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows telecommuters to monitor or update their active trouble tickets, add details, and upload screenshots and relevant files. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 desktop support charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support specialists to resolve advanced issues. To find out more, see Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Supplemental Service enables your company to supplement your current Support Desk organization by sharing responsibilities for Help Desk Call Center services seamlessly between your in-house support organization and Progent's nationwide team of PC support technicians and subject matter experts. Progent's shared Call Center service uses a collective support model utilizing the number one professional services automation (PSA) platform for handling help requests and trouble tickets, assigning responsibility, monitoring progress, and producing management reports. To learn how Progent's Help Desk Augmentation Services can help your company to provide best-in-class desktop support to your teleworkers, visit Progent's Help Desk Call Center supplementation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing a productive telecommuter environment for your Chattanooga, Tennessee company, call 1-800-993-9400 or go to Contact Progent.