Expanding your telecommuter workforce may have a significant effect on network architecture, cybersecurity, and company workflows. Progent has two decades of background helping SMBs to plan, configure, administer, tune, and troubleshoot IT networks that support work-from-home employees. Progent can assist your Chattanooga organization to pick the appropriate tools and adhere to leading practices in building and operating a secure virtual office ecosystem for teleworkers that facilitates collaboration and returns top business value. Progent offers services that go from on demand expertise for helping you over challenging technical bottlenecks to comprehensive project management to help you successfully complete business-critical initiatives.
Progent's consultants can help Chattanooga, Tennessee businesses to with any facet of creating a high-functioning work-from-home ecosystem by delivering infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk augmentation, endpoint security, backup/restore solutions, and streamlined management.
Help Desk Call Center Services for Telecommuters
A rapid, enterprise-wide changeover to a teleworker workforce, which might be the result of an epidemic or as an element of a business continuity preparedness plan, can overstretch even a well-staffed internal Help Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or expand their Support Desk by using Progent's online Technical Response Center services.
- Progent's Standard Help Desk services leverage Progent's extensive network of remote IT support specialists combined with world-class trouble ticketing and follow-up software to offer an economical, modern Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 PC support from service requests to trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to track or revise their current tickets, enter information, and upload screenshots and attachments. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 technical support rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT experts to resolve complex issues. For more information, go to Progent's Standard Helpdesk Services for small companies.
- Progent's Support Desk Augmentation Service enables your business to expand your current Help Desk staff by splitting delivery of Call Center support services seamlessly between your regular IT support personnel and Progent's nationwide roster of desktop support technicians and subject matter specialists. Progent's shared Support Desk service uses a collective support solution utilizing the number one professional services automation platform for handling service requests and ticketing, establishing responsibility, monitoring progress, and generating reports. To learn how Progent's Support Desk Augmentation Services can help your business to deliver world-class technical support to your teleworkers, refer to Progent's Call Desk augmentation Services.
Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining a productive work-from-home solution for your Chattanooga, Tennessee organization, call 1-800-993-9400 or refer to Contact Progent.