Enlarging your telecommuter workforce may have a major effect on network infrastructure, security/compliance, and corporate culture. Progent has 20 years of experience helping small and mid-size businesses to design, configure, administer, optimize, and debug IT environments that incorporate work-from-home employees. Progent can help your Chattanooga company to select the appropriate technologies and follow leading practices in building and operating a safe virtual ecosystem for teleworkers that promotes collaboration and delivers top value. Progent offers services that go from on demand expertise for getting you past occasional technical roadblocks to full project management or co-management to help you successfully complete mission-critical initiatives.

Progent can assist Chattanooga, Tennessee businesses to succeed with any facet of creating a high-functioning work-from-home ecosystem by providing infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk augmentation, security and compliance, data protection solutions, and streamlined management.

Help Desk Services for Remote Workers
A sudden, organization-wide transition to a from-home business model, which could be the result of a pandemic or as a component of a disaster recovery/business continuity process, can overstretch even a well-staffed internal Call Desk. Progent's Call Center services allow organizations to outsource or supplement their Help Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Center support services utilize Progent's nationwide team of remote IT support experts along with world-class ticketing and tracking technology to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 desktop technical support from initial help requests through ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to monitor or update the status of their active tickets, enter details, and append screen captures or attachments. Desktop support services are delivered at a substantial discount off Progent's normal Level 1 technical support charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT specialists to deal with advanced problems. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Support Desk Augmentation Service enables your company to expand your current Support Desk team by sharing delivery of Call Desk support seamlessly between your in-house support staff and Progent's nationwide roster of PC support technicians and subject matter specialists. Progent's shared Help Desk service uses a collective support model based on the leading PSA platform for handling service requests and trouble tickets, assigning responsibility, monitoring progress, and producing management reports. To learn how Progent's Call Center Augmentation Services can enable your company to deliver best-in-class desktop support to your telecommuters, see Progent's Call Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing a productive telecommuter environment for your Chattanooga, Tennessee company, phone 1-800-993-9400 or refer to Contact Progent.