Chattanooga At Home Workforce Integration Consulting Experts
Help Desk Augmentation and Outsourcing Consulting Services
Expanding your remote workforce can have a significant impact on network infrastructure, security/compliance, and company processes. Progent has two decades of experience assisting SMBs to plan, deploy, manage, optimize, and debug IT environments that support work-from-home employees. Progent can help your Chattanooga company to select the right technologies and adhere to leading practices in building and maintaining a safe virtual office ecosystem for teleworkers that facilitates collaboration and delivers maximum value. Progent offers support services ranging from as-needed guidance for helping you over occasional technical roadblocks to full project management or co-management to help you successfully complete business-critical tasks.
Progent can assist Chattanooga, Tennessee organizations to succeed with any facet of building a high-functioning work-at-home environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk outsourcing, endpoint security, backup/restore solutions, and streamlined management.
Help Desk Support for Telecommuters
An emergency, enterprise-wide switchover to a telecommuter business model, which could be the result of a pandemic or as part of a disaster recovery process, can overwhelm even the most efficient in-house Help Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or augment their Help Desk Call Center by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center services utilize Progent's extensive team of remote IT support experts along with world-class trouble ticketing and tracking technology to offer an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 desktop technical support from initial service requests through trouble ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables from-home workers to monitor or revise the status of their active tickets, add information, and append screenshots or relevant files. Support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical support rates, and Progent offers optional rapid escalation to Level 2 and Level 3 support specialists to deal with advanced issues. To find out more, see Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Call Center Supplemental Service allows your business to expand your current Call Center organization by sharing responsibilities for Call Desk services transparently between your in-house IT support personnel and Progent's nationwide team of PC support engineers and subject matter experts. Progent's co-managed Support Desk service is based on a collective support model based on the number one PSA platform for managing help requests and ticketing, assigning ownership, tracking progress, and producing management reports. For information about how Progent's Call Center Augmentation Services can enable your business to provide best-in-class IT support to your from-home workers, see Progent's Call Center supplementation Services.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and maintaining an efficient work-from-home environment for your Chattanooga, Tennessee business, call
An index of content::
Consulting Services ProSight Hosting for Virtual Servers
ProSight Virtual Machine Hosting Consultancy
Progent's ProSight Virtual Hosting combines proven virtualization technology, a world-class data center, and the support expertise of Progent's Microsoft-certified consulting group to provide small and midsize businesses with a comprehensive IT outsourcing alternative that improves network dependability and security, reduces management distraction, and lowers expenses. With Private Cloud Hosting, a smaller company can have each of its operating system platforms and critical business application servers supported within a secure and reliable data center on a fast, non-stop virtual server set up and supported by Progent's computer service experts.
Windows and macOS Integration Support
Apple iPad and Windows integration Consultant Services
Progent's service specialists in Mac and Microsoft Windows technology can help you integrate Mac and Windows computers into cohesive environments with resource sharing and collaboration functionality. Enabling efficient co-existence among a variety of servers and desktops powered by Apple Mac OS and Windows calls for broad knowledge of and background with Apple Macintosh and Microsoft products. Progent's background in Microsoft and Macintosh consulting makes it possible to provide world class assistance to companies that depend on these platforms to keep their strategic advantage. Progent can also help your business to integrate Apple's iPhones and iPads with your Windows environment.
Top Ranked Remote Office Remote Support Services
Support Outsourcing Remote Office
Years of background providing Microsoft expertise and Cisco technology consulting has allowed Progent to build a unique capability for serving branch offices that require IT service with the responsiveness associated with with small companies but which offers effective communications, complete documentation, and adherence to corporate IT protocols. If your corporation has a remote office located anywhere in California or any region covered by Progent's engineers, Progent can offer a broad range of onsite and remote network support services and network design expertise.
24 Hour SQL Server 2014 and Hyper-V Technology Consulting
IT Consultants SQL Server 2014 Cardinality Estimation
Microsoft SQL Server 2014 incorporates major enhancements in key areas such as speed, uptime, security, and cloud integration. SQL Server 2014 is the first release of SQL Server that includes in-memory technology that works seamlessly across all types of applications including Online Transaction Processing (OLTP), data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective online and onsite consulting services such as planning, configuration, management, troubleshooting, and software development expertise to enable organizations of any size to realize maximum business value from their SQL Server 2014 investment.
Security Patch Management Professionals
Remote Support Intune Certification Management
Progent's Microsoft-certified Intune consultants can assist your organization to understand the strategic value of adopting Intune for administering your portable devices including notebooks, smartphones, and tablets based on Windows, Apple iOS, and Android. Progent can assist your company to define security and compliance policies, set up test environments to evaluate the appropriateness of Intune for your network, deploy Intune throughout your enterprise, combine Intune with System Center Configuration Manager for unified change management, and maintain your Microsoft Intune deployment.
ISA 2006 Firewall Consultant
ISA 2006 Online Support
ISA 2006 is a comprehensive gateway that provides a powerful application layer firewall, virtual private network (VPN), and web caching solution for securing the Internet-facing applications of any sized business against a wide range of attacks. Progent's Microsoft ISA Server support professionals can show you how to plan, rationalize, pilot, install, customize and support the Standard or Enterprise version of ISA Server on your information system.
Support wi-fi controller
8540 wireless controller Support
Progent can assist your business to configure Cisco wireless LAN controllers to manage and monitor wireless LANs of any size. Progent can assist you to maintain and troubleshoot your current Cisco-based Wi-Fi environment or carry out a smooth migration to Cisco's modern wireless controller technology. Progent can provide support for physical and software-only wireless controllers and can help you to determine which type is appropriare for your Wi-Fi environment. For 802.11ac Wave 2 Wi-Fi controllers, Progent can provide Cisco 3504 Wi-Fi controller support, Cisco 5520 Wi-Fi controller expertise, and Cisco 8540 Wi-Fi controller expertise.
OS X Wi-Fi Remote Technical Support
macOS Wi-Fi Remote Troubleshooting
Progent's Apple Mac support engineers can help you with a wide array of system infrastructure issues such as system architecture, off-site and mobile access, internetwork communication, security, and new technologies including VoIP and high-speed wireless networking. For business networks based solely on Apple Mac OS X or for environments incorporating a combination of Mac, Linux/UNIX and Windows based servers and workstations, Progent has the experience and depth to handle the complexity of planning, integrating, and maintaining a system architecture that is reliable, safe, productive and aligned with your corporate goals. Progent can show you how to configure Apple’s Xserve enterprise servers, Xserve RAID zero-downtime storage systems, and Xsan SAN systems. Progent can also provide skilled experts to help you with Cisco routers and switches.
Top Email Black Lists Specialists
Professionals Email Anti-fraud Intelligence
Progent's ProSight Email Guard solution uses the technology of leading data security vendors to deliver centralized management and world-class security for your inbound and outbound email. The hybrid architecture of Progent's ProSight Email Guard combines cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, DLP, and encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that stays inside your security perimeter.
On-site Technical Support Microsoft System Center Operations Manager
System Center Operations Manager Remote Consulting
Progent provides a selection of network service bundles for small organizations. These information technology outsourcing and network monitoring services are based on the proactive problem handling capabilities of Microsoft Operations Manager 2007, a next-generation network and IT support software platform that tracks the availability, throughput, and security of your network and identifies potential troubles before they can bring down your network. With Progent's affordably priced IT support programs, small organizations can select a basic co-sourcing package based on Microsoft System Center Operations Manager with server monitoring, reporting, Help Desk and online service or a comprehensive 24x7 outsourcing solution.
SharePoint Server 2007 IT Services
Computer Consultant Office SharePoint Server 2007
Progent’s Microsoft-certified consultants can provide organizations of all sizes consulting, technical support, and application development services for Microsoft SharePoint Server and SharePoint Online. Microsoft SharePoint is an advanced solution that uses web-based technology for intelligently connecting people, groups and information. SharePoint Server offers a central spot for your workers or customers to access, manage, distribute and manipulate useful information, files, and applications and to communicate with other people. SharePoint allows faster and more intelligent decisions, more efficient sharing across teams and more economical business processes. Windows SharePoint Services connect workers, customers, workgroups and major tasks with the knowledge they’ve created in a way that makes data convenient to find, retrieve and re-use. Progent's SharePoint consultants can help you to manage your current SharePoint solution or upgrade to the current version of SharePoint.
Specialists Email Predictive Sender Profiling
Specialists Email Quarantine
Progent's ProSight Email Guard uses the technology of leading information security companies to provide web-based management and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall.
MS SQL Firewall Audit
Microsoft SQL Consultants
SQL Server 2005 delivers indispensable, standardized tools to IT professionals as well as to information workers, reducing the complexity of designing, integrating, administering, and using enterprise information and database applications on platforms ranging from handheld devices to corporate information networks. The complexity and interconnectivity requirements of Microsoft SQL Server 2005 call for an IT consultant with hands-on experience and wide knowledge in designing and deploying data-driven, end-to-end business IT solutions. The expertise of Progent's Microsoft-certified technical team, with an average of over 10 years of background supporting Microsoft integration, ensures you success in planning, configuring and managing Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET environment.
Call Center Sharing Computer Consulting
Virtual Helpdesk Technology Consulting Services
Progent provides three essential kinds of Helpdesk support : Microsoft and Cisco Help Desk Outsourcing Services, Virtual Helpdesk Services, and Call Center Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of authorized Microsoft and Cisco professionals offers your customers instant access to a reliable technical group with years of experience delivering phone support and online repair for networks based on Microsoft technology. Progent's concentration is on earning the support Help Desk a positive image as a solid contributor to business performance. Progent's goal is to resolve and not merely report problems.
After Hours SMS Server 2003 Migration Support Services
SMS Upgrade Integration Services
Systems Management Server provides extra capability for change and configuration management of Windows-based systems through SMS Feature Packs. Feature Packs lower the net administrative costs of managing and configuring software products by making it easier to copy system images, manage mobile devices, and run management tools. In addition to alerting you about techniques to save management expenses by deploying SMS 2003 Feature Packs, Progent's consulting experts can show you how to plan and implement IT tasks that cover processes that Feature Packs are intended to make more efficient. Progent's migration and update services can lower cost and eliminate business disruption as you move to new operating systems and applications. Progent's wireless engineers can help you define sensible processes and standards to manage handheld computers and intelligent portable communication devices so your field force remains productive and secure. Progent's CISSP-certified consultants and CISM-certified security experts can show you how to develop a security strategy that includes policies, procedures and IT products to keep your IT computer system safe.
CRISC Risk and Information Systems Control Consult
CRISC Risk and Information Systems Control Technology Professional
Progent can provide the services of a CRISC-certified risk management consultant to assist your company to design and deploy an enterprise risk management strategy following best practices identified by CRISC and crafted to match your organization's risk appetite, business objectives, and IT budget.
IT Consultant iPad and MobileMe
Integration Support OS X Wi-Fi
Progent's Apple Mac support consultants can help you with a broad range of network infrastructure issues such as network architecture, remote and mobile access, internetwork communication, protection, and new technologies including VoIP and fast wireless networking. For company networks based exclusively on Mac OS X or for systems that use a combination of Mac, Linux and Windows powered servers and workstations, Progent has the knowledge and size to deal with the challenge of designing, integrating, and maintaining a network infrastructure that is robust, safe, efficient and supportive of your business goals. Progent can show you how to deploy Apple’s Xserve enterprise servers, Apple's Xserve RAID non-stop storage products, and Apple's Xsan storage area network solution. Progent can also give you access to skilled experts to help you with Cisco routers and switches.
Microsoft Windows Design Company
Computer Consultant Microsoft Office 2003
Progent’s IT outsourcing services provide budget-friendly network support for small organizations. Whether it involves designing system architecture, creating an internal Help Desk or using an outside one, rolling out an updated email platform, monitoring your system, or creating a web-based business solution, outsourcing your IT engineering services can contain costs and minimize uncertainties, permitting network support budgets to increase in a more linear and manageable fashion than is feasible by building up a large, all-purpose in-house network support staff. Progent’s Outsourcing White Paper and flyers explain how Progent can help you build a protected and robust network architecture for your critical applications powered by Microsoft Windows including Microsoft Office XP, Microsoft Office 2003, and Microsoft Office 2000.
CRISC Certified Risk and Information Systems Control Auditor Consultant
CRISC Risk and Information Systems Control Consultant Services
Progent can provide the services of a CRISC-certified risk management consultant to help your company to design and implement an enterprise risk management strategy following best practices identified by CRISC and crafted to align with your organization's risk appetite, business goals, and budgetary guidelines.
WLAN Site Survey Network Consultants
Remote Support Services Remote Wireless Site Survey
Progent’s Wireless Site Survey makes it easy to plan and install an 802.11a/b/g/n or 802.11ac (Wi-Fi) wireless LAN adapted to your facilities, offering you a WLAN that delivers the coverage, speed, load-handling capability, Quality of Service, data protection, and hand-off ability your company needs. Progent's Wireless Site Survey services are offered either as an affordable online service or as a more comprehensive on-premises service.
Windows, UNIX, Solaris Professional
UNIX, Windows Technology Professional
Progent's UNIX family consulting services provide small businesses and software developers help with managing and supporting UNIX, Linux or Solaris systems that operate with Microsoft-based networks. Progent offers your business contact with UNIX consultants, consulting professionals premier by Microsoft and Cisco, and security specialists with CISA credentials. This wide range of experience offers you an easy one-stop source to show you how to build and maintain a secure and reliable cross-platform network and communications infrastructure that supports UNIX and Microsoft interoperability by integrating Windows with major variants of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux variations such as RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.
Technical Consultant SQL 2008
24x7 SQL 2008 Analysis Services Professionals
Microsoft SQL Server 2008 offers powerful, standardized tools to computer experts as well as to network users, reducing the complexity of creating, deploying, managing, and using company data and analytical programs in environments ranging from handheld devices to corporate data networks. The sophistication and interconnectivity demands of Microsoft SQL Server 2008 require an IT consulting firm with real-world experience and wide knowledge in planning and building information-based, end-to-end business technology solutions. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background involving Microsoft integration, assures you success in designing, deploying and managing Microsoft SQL Server 2008 solutions that are well integrated with the Microsoft .NET environment.
24/7/365 IT Consulting Windows Failover Cluster
High-Availability Failover Clustered Servers Consultant
The cluster technology incorporated into the high-end versions of Microsoft Windows Server 2008 has been dramatically re-engineered to streamline the deployment, configuration, and management of clusters that provide greater levels of system dependability, protection, performance, and flexibility. New or enhanced features include cluster verification, revamped configuration and deployment, unified cluster management, redesigned cluster infrastructure for increased availability, better protection and quorum models, fewer failure points, more storage and RAM capacity, and improvements for geographically dispersed clusters. Progent's clustered server consultants can assist your company assess the business benefits of failover clusters, plan and execute an installation, educate your IT staff to administer your cluster environment, deliver continuing consulting and support services, and create and test a business continuity procedure.
Migration Consultant Exchange 2003 Server
Remote Exchange 2003 Support and Integration
Progent's Microsoft certified consultants can show you how to define and deploy a smooth in-place Microsoft Exchange 2003 upgrade strategy that avoids network downtime, simplifies ongoing support requirements, and makes your Exchange Server 2003 easy to manage. For complex multiple server or multi-location upgrades, Progent has the experience to complete your move quickly and affordably. Progent's Microsoft Exchange 2003 help, troubleshooting, and design services include assistance with the integration of outside vendor enhancements of Microsoft Exchange Server 2003 that are in keeping with your business goals.
Telecommute Jobs Telecommuting Cisco Consulting
Network Professional Contract Job Opportunities
Progent wants to find staff-level, results-driven Microsoft accredited engineers with MCSE credentials; Cisco certified network engineers who have Cisco CCNP or CCIE credentials; security consultants who have CISSP or CISM or comparable security credentials; and high-end system design experts with a background in mobile access, wireless connectivity, fault tolerance, workplace recovery, data preservation, and VMware. Progent also is hiring professionals to work on Progent's staff of help desk service specialists and remote troubleshooting experts. Also, We are hiring talented administrators able to operate productively in Progent's fast-paced, virtual office culture.
Small Business Server 2008 Remote Troubleshooting
SBS IT Consultant
Microsoft Small Business Server is a low-cost collection of essential servers that offers the foundation for a feature-rich but easy-to-manage IT network. The IT demands of the Microsoft .NET products included with Small Business Server 2011 calls for a computer support expert with real-world background designing and integrating seamless, comprehensive business technology solutions. Progent's SBS Server professionals have an average of more than 10 years of background integrating business systems based on Microsoft technology. This experience assures you results in deploying, administering, and maintaining IT solutions that incorporate the SBS Server suite of servers and applications.
UNIX Consultants
Top Rated UNIX Services
Progent's Solaris platform consulting experts provide small and mid-size companies and developers help with administering and maintaining Solaris systems that coexist with Microsoft-based networks. Progent offers your business contact with Sun Solaris experts, support professionals premier by Microsoft and Cisco, and security specialists with CISM credentials. This wide array of expertise provides you with a convenient one-stop source to help you build and maintain a secure and reliable mixed-platform network and communications environment that supports Sun Solaris and Microsoft coexistence by integrating Windows with major versions of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or leading Linux derivatives such as RedHat, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.
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