Expanding your at-home workforce may have a major effect on IT architecture, security/compliance, and company culture. Progent has two decades of background assisting small and mid-size businesses to design, configure, administer, optimize, and debug IT networks that support a remote workforce. Progent can assist your Chattanooga organization to pick the appropriate tools and adhere to leading practices in building and maintaining a safe virtual office solution for teleworkers that facilitates teamwork and delivers top value. Progent offers support services ranging from as-needed expertise for helping you past occasional IT roadblocks to full project management to help you carry out business-critical initiatives.

Progent's consultants can help Chattanooga, Tennessee businesses to succeed with any aspect of creating a high-functioning work-from-home ecosystem by delivering network infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk services, security and compliance, data protection solutions, and unified management.

Help Desk Call Center Services for Remote Workers
A fast, organization-wide switchover to a teleworker workforce, which could be motivated by a pandemic or as part of a disaster recovery process, can overwhelm even a well-staffed in-house Help Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or expand their Support Desk with Progent's online Technical Response Center team.

  • Progent's Standard Help Desk services leverage Progent's nationwide network of remote technical support specialists combined with world-class trouble ticketing and follow-up software to provide an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 desktop technical support from help requests to ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to monitor or revise their active trouble tickets, enter information, and append screenshots or attachments. Technical support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast escalation to Level 2 and Level 3 support experts to deal with complex problems. For details, go to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Desk Augmentation Service allows your business to augment your existing Support Desk staff by sharing responsibilities for Call Desk services transparently between your in-house support organization and Progent's extensive roster of desktop support technicians and subject matter specialists. Progent's co-managed Call Center service uses a collaborative support model based on the leading professional services automation (PSA) tool for handling service requests and ticketing, establishing responsibility, tracking progress, and producing management reports. To find out how Progent's Help Desk Call Center Augmentation Services can enable your business to provide world-class IT support to your at-home employees, go to Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and managing a productive telecommuter environment for your Chattanooga, Tennessee organization, phone 1-800-993-9400 or refer to Contact Progent.