Enlarging your at-home workforce may have a major effect on IT infrastructure, security/compliance, and company processes. Progent has 20 years of experience helping small and mid-size businesses to design, deploy, manage, tune, and troubleshoot IT environments that support work-from-home employees. Progent can help your Chattanooga organization to pick the appropriate tools and adhere to best practices in building and operating a secure virtual solution for teleworkers that promotes collaboration and delivers top value. Progent offers support services that go from as-needed guidance for helping you past occasional IT roadblocks to full project management or co-management to help you successfully complete business-critical initiatives.

Progent can assist Chattanooga, Tennessee companies to with any facet of creating a high-functioning work-from-home environment by providing infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, cloud integration, helpdesk augmentation, security monitoring, backup/restore solutions, and unified management.

Help Desk Services for Teleworkers
A rapid, organization-wide transition to a from-home workforce, which might be driven by a pandemic or as an element of a business continuity process, can overwhelm even a high-performing internal Support Desk. Progent's Call Center services allow organizations of any size to outsource or expand their Call Desk by using Progent's online Technical Response Center team.

  • Progent's Standard Call Center support services utilize Progent's extensive team of online IT support specialists combined with world-class trouble ticketing and tracking technology to offer an economical, advanced Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 PC support from help requests to trouble ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to track or edit the status of their active trouble tickets, add information, and upload screenshots or attachments. Technical support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop service charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support experts to deal with advanced issues. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Center Supplemental Service enables your business to expand your existing Call Center staff by splitting responsibilities for Support Desk support seamlessly between your in-house IT support personnel and Progent's nationwide team of desktop support engineers and subject matter specialists. Progent's shared Call Center service is based on a collaborative support model based on the number one professional services automation (PSA) platform for handling service requests and ticketing, assigning ownership, tracking progress, and producing reports. To find out how Progent's Help Desk Call Center Augmentation Services can help your business to provide best-in-class technical support to your at-home workforce, see Progent's Call Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining an efficient telecommuter environment for your Chattanooga, Tennessee business, call 1-800-993-9400 or refer to Contact Progent.

An index of content::

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    Progent's Microsoft-certified engineers offer technical support and IT consulting expertise for Microsoft Exchange 2003 Server, Microsoft Windows 2003 Server, and for the complete line of Microsoft Servers. Progent's migration, configuration, administration, and support expertise for Microsoft Exchange 2003 Server include planning, installation, project management, local and remote troubleshooting, Help Desk Call Center support, certified security consulting, and comprehensive network management outsourcing.

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    Progent's network consultants can assist you to analyze the possible benefits of Hyper-V-powered virtualization for your company, perform test implementations to verify Hyper-V's operation with your production software, evaluate your network and server architecture for smooth operation with virtual server technology, help you in upgrading to Windows Server 2008 and configuring Hyper-V, educate your network management staff to monitor and administer Hyper-V, offer world-class consulting support for improving the protection of your virtual servers, design and test disaster recovery processes that optimize network uptime, and deliver continuing consulting and maintenance including affordable online repair and comprehensive Help Desk services.

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    Progent uses an enterprise-class support reporting system that stores and organizes detailed documentation for all billed services. Unlike many freelance consultants or small service organizations who provide scant documentation or specifics of services done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support reports transmitted by every consultant to every client. The discipline of documenting and organizing support records allows more effective support and avoids a variety of common misfortunes such as when a support customer is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.

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    For smaller companies, computer security and information assurance and regulatory compliance can be excessively complicated to master yet too risky to ignore. The largest biggest institutions have been breached, and the leading cloud service providers have on occasion been taken down. It seems as though there's no place to hide. Progent has made it affordable for smaller businesses to carry out vital IT security projects effectively by providing the benefit of billed time to the nearest minute without any minimum billing for online help. This means you have the help of a seasoned computer consultant to provide precisely the knowledge you need when you need it. Progentís CISA, CISM, GIAC, CISSP and ISSAP certified consultants can help your business with any aspect of network security including vulnerability audits, virus defense and recovery, spam and email content filtering, email data leak prevention, compliance reporting, and creating a comprehensive security plan.

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    Progent can provide the expertise of Microsoft-certified engineers and experienced software developers, DBAs, project management experts, network infrastructure architects, business continuity planning specialists, and security professionals to assist your business to assess the likely benefits of SQL Server 2012 for your organization, set up test environments at your site or at Progent's lab, design and carry out a smooth migration to SQL Server 2012 from earlier versions of SQL Server or from legacy RDBMS platforms, and define a cost-effective and secure IT infrastructure that lets you maximize the strategic benefit of Microsoft SQL Server 2012.

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    For answers to frequent enquiries concerning becoming a consultant at Progent, see Employment at Progent FAQs.

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    Progent provides nationwide online technical support and consulting services for companies who run Sun Solaris environments or whose IT systems include a mix of Solaris and Microsoft Windows technology. Remote IT help provides optimum leverage for your information technology dollar by preserving user efficiency and shortening the hours charged for network repair services. Advanced online support tools and experienced technicians and engineers allow Progent to solve the majority of network problems without wasting time and money by traveling to your site. In the vast majority of cases your IT problems can be remediated over the phone or via a combination of phone support and remote access. Progent can offer the services of Cisco CCIE infrastructure engineers and CISA premier security professionals to help you with the most challenging network problems.

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    Progent can provide online and onsite expertise to help you with any facet of business intelligence (BI) reporting from troubleshooting or enhancing applications to designing and deploying an advanced BI environment. Progent's management reporting consultants can assist your company to maintain your existing BI system, help you to migrate databases and applications from a discontinued reporting product to a current solution, and provide custom online training to meet your individual requirements. Progentís management reporting professionals can provide expertise in all popular business analytics reporting and visualization tools such as Microsoft's SQL Server business intelligence suite (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel BI tools including Power Pivot, Power Query and Power View, and Report Builder.

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    Small to mid-sized businesses can now get all the benefits of Operations Manager 2007 and in addition have quick access to Progentís Microsoft and Cisco Premier IT support professionals. With Progent's affordably priced IT service packages, small and midsize organizations can choose a basic Operations Manager 2007-based co-sourcing service program with server monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing package. Progent offers expertise in System Center Operations Manager 2007 to offer small business information systems enterprise-class availability, protection, and performance.

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    The QTS Colocation Center is located in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If your business is now using the QTS Sacramento data center as a colocation site or if your company is planning on migrating your primary or offsite backup system to Herakles/QTS, Progent offers a variety of budget-friendly consulting services such as colocation relocation, system deployment and updates, infrastructure improvements, comprehensive project management, virtualization expertise, offsite network monitoring, automated system management, application development, disaster recovery planning, security evaluation, and the use of the Progent Test Lab.

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    Progent's consultants offer Apple macOS and Mac OS X users a range of services including desktop support, Apple macOS and OS X expertise, Apple Mac integration with Windows networks, Entourage and email expertise, network protection services, and one-on-one training. Progent can assist clients to upgrade to macOS from Mac OS X or other earlier editions of Apple OS X and Progent can provide expertise with macOS and Mac OS X application software. Progent's specialists in Apple technology can also help you with Apple iPhone support and Apple iPad management, or migrating to Apple's iCloud. For computer environments based solely on macOS or OS X or for systems incorporating a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to handle the complexity of designing, configuring and maintaining a network environment that is available, secure, fast and aligned with your company's business goals.

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    With virtual servers, businesses can operate many virtual machines on a single actual server. Virtual server technology enables businesses to enjoy all the advantages of server segmentation, but without the expense that goes with buying extra server equipment. Virtual servers are the critical technology behind private clouds, which offer major benefits including reducing the costs of hardware, datacenter facilities, and administration while enhancing data protection, system reliability, and recoverability. Other important server management options include network monitoring utilities, Windows Server Update Services, and remote server management hardware. Progent's certified server management experts can help you in all areas of server consolidation and management to enable your business to contain costs and save time.

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    Progent can assist your organization in any facet of your migration to Exchange Server 2019 including deploying Windows Server 2019 Core as a host for Exchange; designing high availability (HA) system topology for a local, Microsoft cloud connected or hybrid deployment; moving mailboxes; designing and implementing Windows Hyper-V; setting up HLB; building DAG groups with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail; integration with SharePoint; preparing firewalls; integration with O365; and setting up Outlook clients.

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    Progent provides expertise for security testing software including Microsoft Baseline Security Analyzer for running a variety of automatic system testing scans to uncover possible security gaps. Progent has broad knowledge of network auditing tools and can help you to understand testing reports and react effectively. Progent can help you design protection into your company processes, configure auditing applications, define and implement a secure network environment, and recommend policies to optimize the safety of your network. Progent's security professionals are available to assist you to configure a firewall, design secure remote connectivity to email and business applications, and integrate VPN. Progent's qualified security experts can also test the protection of web software and can run comprehensive information security assessments of enterprise-wide security to validate your organization's compliance with recognized industry security standards such as HIPAA, NIST, and ISO 17799.

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    The QTS (formerly Herakles) Data Center facility is situated in the seismically-stable Natomas neighborhood of Sacramento, CA. If your business is currently using the QTS Sacramento data center as a colocation site or if your company is considering migrating your main or disaster recovery equipment to the Herakles data center, Progent offers a variety of affordable consulting services that include data center relocation, equipment deployment and updates, infrastructure improvements, comprehensive project management, virtualization configuration, offsite network monitoring, automated network management, software programming, disaster recovery/business continuity planning, data security assessment, and the use of the Progent Test Lab.

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    Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP status through rigorous examination and extensive work with network security design. ISSAP consultants possess comprehensive understanding of access management mechanisms and techniques, telecommunications and network infrastructure security, cryptography, requirements analysis, business continuity planning (BCP) and disaster recovery planning (DRP), and physical security integration. Progent's ISSAP-premier security consultants can help your company with all aspects of architecture security.

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    Microsoft Windows 8.1 is engineered to power devices ranging from smartphones and tablets to power-user desktops. An abundance of new and improved capabilities, such as its touchscreen support and iconic live tiles user interface, offer a broad selection of benefits for companies who understand how to exploit them. Progent's Windows experts can help bring your organization up the learning curve with Microsoft Windows 8.1 and make sure you derive maximum business value from the product's many technical enhancements.

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    Progent's Microsoft-certified consulting experts have more than 10 years of experience designing, deploying, optimizing and fixing Microsoft SCOM environments and offer companies of all sizes advanced remote or on-premises consulting support for Microsoft SCOM 2012. Progent can help your company to plan an architecture for System Center 2012 Operations Manager servers that provides the responsiveness and availability required to watch over your datacenter effectively, whether your infrastructure are onsite, in the cloud, or a mixed environment. Progent can also help you to install and set up SCOM 2012 management packs according to industry best practices for monitoring network fabric as well as Microsoft and 3rd-party apps and services. In addition, Progent can provide responsive remote or onsite troubleshooting to help you to remediate serious problems uncovered by System Center 2012 Operations Manager.

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