For small businesses in Chattanooga Tennessee, Progent provides help for networks powered by UNIX or Linux or for networks that feature a combination of UNIX and Microsoft Windows technology. Progent has delivered remote support to companies in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also can furnish the consultation CCIE-qualified network specialists for complex connectivity issues, as well as the services of CISSP-certified security consultants to help with high-level security architecture and disaster recovery preparedness.
Progent's online support services offer exceptional leverage due to the fact that they are equipped with the practical experience and the sophisticated technology to solve the majority of network problems quickly. Efficient support lowers direct expenses since service calls accumulate fewer billable minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your organization saves even more with indirect costs by reducing or eliminating network downtime and related losses resulting from business discontinuity, upset customers and vendors, idle workers, and de-focused executives.
Progent's billing model for online help is designed to maximize the impact of your network support investment. Progent charges on a per-minute basis for phone consulting, so you owe exclusively for the support that you receive. In contrast to typical online support organizations, Progent requires no initialization charge or minimum payments. Progent's one-minute billing unit and clean model for pricing do away with scenarios where speedy. minor repairs somehow turn into major invoices. Progent's penchant for solving problems quickly results in your company spending less cash.
Progent's Online Technical Support Tools
Over the years, Progent has fine tuned a collection of optimized technologies and proven methodologies that ensure the highest level of efficiency for online consulting and troubleshooting for small business information systems. Progent provides secure Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN technology permits the consultants of Progent's remote service group to interface to your system remotely without compromising system security.
Progent's sophisticated customer support reporting system includes thorough records for all support that Progent's customers have been provided. Progent's team engineers have the benefit of the records of support provided to every customer by every Progent consultant. This archive of anomalies and resolutions is stored as a conveniently searchable support knowledge base that permits Progent's online support experts to share their knowledge company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's advanced accreditations and close relationships with major technology companies including Cisco and Microsoft permit access to additional extensive support knowledge bases and allow quick response from vendors' in-house support staff so Progent's remote consulting experts can determine optimal resolutions promptly.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's phone services in Chattanooga Tennessee or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for IT help, go to Immediate Urgent Support.
Remote Support Services Available from Progent
Progent's online network support engineers offer certified skills in an extensive array of products and technologies. This breadth of technical skills allows Progent's engineers to tackle practically any crisis that may take place in a small company network. Certificates held by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional, and Design Associate.
To support clients with mixed-platform environments, Progent also offers access to engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Remote support available from Progent to clients in Chattanooga include:
Special Support Programs Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services address a wide spectrum of computer technology including network architecture, email systems, system and process security, UNIX and Windows coexistence, VMware technologies for server hardware consolidation and simplified management, and migration from legacy applications to the latest Windows or Linux-based environments. Progent's team-based methodology for resolving network problems enables fast escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX and Linux consultants can offer urgent remote help for analyzing anomalies affecting UNIX/Linux systems based on popular versions of UNIX including:
Major Linux variants for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE credential is the highest accreditation for networking professionals, and validates a consultant's networking knowledge at the master level. CCIEs know how to deal with even the most difficult challenges occurring in network infrastructure planning, installation, administration, protection, and repair. Cisco CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network administration tools and developing alternate approaches or identifying software updates. CCIEs provide excellent cost-effectiveness since their depth of expertise allows them to resolve the most difficult problems quickly. In common instances, less seasoned consultants can wrestle for hours or days with identical problems that a Cisco-qualified CCIE can dispose of in minutes.
Few consulting organizations make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent can provide quick telephone access to a CCIE so you can get urgent assistance for severe network infrastructure issues that are impacting business efficiency but are not within the scope of your local IT maintenance group or consultant. Progent's Cisco CCIE consultants can tie into your network using advanced remote troubleshooting technology in order to perform fast, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer consulting for the entire range of Cisco's top-selling family of networking devices including PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services routers, wireless access points, Meraki cloud-managed access points, VoIP systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.
Certified Windows Support
Progent's Microsoft-certified online service engineers offer network repair and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist you with a broad range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server integration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid integration support,
SharePoint Server 2019 design and configuration, Microsoft Teams configuration help, Skype for Business migration support, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a full array of remote PC desktop support and troubleshooting services including Microsoft Windows 7 migration help, upgrading to 64-bit desktop applications, integrating Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Premier Network Security Engineers
Progent's qualified CISM and CISSP network security engineers offer a range of security solutions to strengthen the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or help your company to clean up rapidly following a damaging breach. Security services offered by Progent include: in depth security analysis utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recuperation from virus and worm assaults; integrating firewalls; building safe mechanisms for remote and mobile access; protecting your email system from spam and DHA attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting to help businesses of any size connect their information networks with popular public clouds including Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that utilize physical resources along with public cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent offers the skills of world-class online consulting experts for special projects that small companies often need. Billing rates for longer-term consulting tasks are set according to the level of expertise of the engineers assigned. Progent's background in these special areas of computer technology allows clients to complete critical projects economically and on time. Progent's project-based remote consulting services include:
How Your Chattanooga Tennessee Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Expertise
Progent's Help Desk programs for small companies with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk support services are designed for small companies who don't have the money or time to build and maintain an internal Help Desk but who want fast response from a dependable Help Desk with professional telephone support plus the in-depth expertise to escalate the most challenging tasks to high-level engineers.
Progentís shared Help Desk services make it possible for your business to split the load for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís shared Help Desk service is an advanced support solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Call Center consulting expertise can assist you in building an efficient new Call Center or enhancing your current one, identifying or modifying Call Center software to address the special needs of your business, or adding temporary online personnel to supplement your in-house Call Center team to deal with unusually busy situations like software migrations, major upgrades, or rolling out new applications.
Progent's Call Center team of experienced network consultants offers your clients in Chattanooga Tennessee fast assistance from an effective network service group with extensive background delivering phone support and online diagnostics for networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk recognition as a significant enabler of business productivity, and Progent's policy is to solve and not just document IT problems.
Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting Team provides online advanced consulting support and education in special business application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and training for Microsoft business applications such as CRM, Project, MS Word, and Microsoft Excel. To find out more information on Progent's expertise, customization, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Mac professionals can nurture the artistic elements of Apple Mac systems by offering phone-based consulting services and education in imaging, sound, and video. Progent's consultants can provide help in a large selection of Mac creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with common procedures such as capturing or digitizing audio/video or putting together an audio/video production lab.
Online Network Monitoring Support
Progent offers companies in Chattanooga Tennessee online network monitoring services powered by MS System Center Operations Manager network monitoring, enhanced by Progent to fit your environment so your network maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they grow into full-scale emergencies, proactive monitoring can avoid disruptive and costly service crises. Progent can also deploy network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or systems powered by multiple operating systems.
To get in touch with Progent about urgent online assistance with UNIX/Linux, Solaris, or macOS and OS X environments, go to Progent's Urgent Remote Support, call 1-800-993-9400, or go to Contact Progent.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
Progent locations in Tennessee State