For small businesses located in Chattanooga Tennessee, Progent offers help for information systems powered by UNIX or Linux or for environments that feature a mix of UNIX-family systems and Windows technology. Progent has delivered online support to businesses in all 50 states in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the consultation CCIE-qualified engineers for complex infrastructure problems, plus the services of CISA and CISSP-certified security engineers to handle high-level security architecture and business continuity planning.
Progent's online support engineers offer excellent leverage due to the fact that they are equipped with the real-world background and the advanced tools to solve the majority of information system problems quickly. Efficient support reduces direct expenses because service calls accumulate a smaller number of chargeable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your organization benefits even more with incidental costs by minimizing or avoiding system outages and associated costs resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused management.
Progent's billing policy for online help is designed to get the most out of your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed just for the support that you actually get. Unlike many online service organizations, Progent requires no startup charge or minimum job duration. Progent's one-minute billing unit and clean model for billing do away with scenarios where fast solutions somehow end up as big tabs. Progent's penchant for handling problems quickly translates into your company conserving cash.
Progent's Online Service Tools
Over time, Progent has refined an arsenal of customized tools and field-proven processes which ensure the highest level of efficiency for online technical support and repair for small and midsize company computer systems. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access allows the experts of Progent's online support team to connect to your company's computer system without compromising corporate security.
Progent's proprietary technical support database application stores comprehensive histories of the support that Progent's customers have received. Progent's team engineers have the benefit of the history of assistance rendered to every customer by any Progent consultant. This archive of issues and responses is organized as an easily searchable support database that allows Progent's remote technical engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's high-level certifications and close associations with major technology companies such as Cisco and Microsoft permit access to additional extensive technical support databases and allow quick access to manufacturers' internal product engineers with the result that Progent's remote service specialists can come up with optimal resolutions quickly.
Initiate Remote UNIX/Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's remote support in Chattanooga Tennessee or to find out additional information about Progent's phone support options, call Progent at
Phone-based Technical Services Provided by Progent
Progent's phone-based technical support professionals have certified skills in a comprehensive array of products and technologies. This broad range of capability enables Progent's consultants to manage virtually any emergency that may crop up in a small or midsize company information system. Certifications awarded to Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.
To help companies with mixed-OS environments, Progent also offers the support of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support services available from Progent to small businesses in Chattanooga include:
Progent's UNIX and Linux consultants can provide urgent remote assistance for resolving problems affecting UNIX/Linux systems based on leading variants of UNIX such as:
Progent also can deliver a full array of remote PC desktop consulting and support services including Microsoft Windows 7 integration, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
Progent's Help Desk Co-management services make it possible for your business to share the load for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution based on the leading PSA tool for handling service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk consulting expertise can assist you in establishing an effective new Help Desk or revamping your current organization, evaluating or customizing Call Center software products to handle the special requirements of your company, or providing occasional online personnel to work with your existing Help Desk team to deal with unusually busy events like software transitions, major updates, or rolling out brand new business software.
Progent's Help Desk Call Center team of veteran information technology consultants provides your computer users in Chattanooga Tennessee instant assistance from a dependable technical support resource with substantial experience offering telephone-based consulting and remote diagnostics for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk recognition as a solid enabler of company productivity, and Progent's goal is to fix rather than just track IT problems.
Progent's Apple Mac professionals can promote the artistic elements of Mac environments by delivering remote help support and training in graphics, sound, and motion video. Progent's support professionals can provide expertise in a variety of Apple Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common procedures such as scanning or digitizing audio/video or integrating an audio/video post production lab.
Remote Network Monitoring Services
Progent can provide companies in Chattanooga Tennessee remote computer system monitoring services centered around MS System Center Operations Manager network monitoring, adapted by Progent for your business so that your network maintenance is proactive rather than reactive. By spotting looming issues before they result in downtime, remote monitoring can ward off stressful and expensive information system breakdowns. Progent can also utilize system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft systems, or networks based on multiple OS platforms.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
|Chattanooga||633 Chestnut St, #600
Chattanooga, TN 37449
|(423) 933-2112||Chattanooga Network Support Services|
|Knoxville||9111 Cross Park Drive, Suite D200
Knoxville, TN 37923
|(865) 364-1222||Knoxville Network Support Services|
|Memphis||119 S. Main Street, Suite 500
Memphis, TN 38103
|(901) 425-0300||Memphis Network Support Services|
|Nashville||4235 Hillsboro Pike
Nashville, TN 37215
|(615) 800-2024||Nashville Network Support Services|