For small and midsize businesses located in Chattanooga Tennessee, Progent provides technical support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has provided online support to businesses in every state in the U.S. (See Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for challenging connectivity problems, plus the services of CISSP and CISM-certified security engineers to handle high-level security architecture and disaster recovery planning.
Progent's online support engineers offer excellent leverage because they have the real-world background and the advanced technology to resolve most information system issues quickly. This reduces direct costs since solutions accumulate fewer billable minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your company benefits additionally with indirect costs by minimizing or avoiding system downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management.
Progent's billing policy for remote support is structured to maximize the impact of your IT service dollar. Progent charges per minute for phone consulting, so you pay only for the services that you receive. Unlike typical online service companies, Progent asks for no initialization fee or minimum job duration. Progent's per-minute billing unit and simple policy for pricing do away with situations where speedy. minor repairs somehow end up as large tabs. Progent's penchant for solving problems efficiently results in your company spending less cash.
Progent's Remote Support Technologies
Over time, Progent has refined an arsenal of customized technologies and field-tested processes which promote the maximum degree of efficiency for online engineering help and troubleshooting for small and midsize company information networks. Progent provides secure VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN technology permits the experts of Progent's online support team to interface to your company's environment remotely without violating network security.
Progent's advanced service database application includes thorough records for the support that Progent's clients have received. Progent's authorized service personnel have access to the history of services rendered to every client by any Progent engineer. This archive of trouble tickets and solutions is organized as a readily accessible internal database that allows Progent's remote technical experts to communicate their experiences with the whole team to make sure that the value of Progent's support services improves daily. Progent's advanced accreditations and working associations with important technology companies such as Cisco and Microsoft permit access to additional massive technical databases and allow priority access to vendors' in-house product engineers so Progent's online consulting experts are able to come up with the most efficient resolutions promptly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's remote support in Chattanooga Tennessee or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for network help, visit Immediate Emergency Support.
Phone-based Technical Services Available from Progent
Progent's remote consulting experts possess certified skills in a comprehensive set of technologies. This breadth of capability allows Progent's consultants to address virtually any problem likely to take place in a small or midsize company information system. Certifications held by Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, CCVP, and Design Professional.
To support customers with multi-platform environments, Progent also offers the skills of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical services Offered by Progent to customers in Chattanooga include:
Special Support Programs Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services address a broad array of computer technology including system architecture, email solutions, system and operational security, UNIX and Microsoft Windows coexistence, VMware products for server hardware consolidation and simplified administration, and migration from legacy systems to the latest Microsoft Windows or Linux-powered environments. Progent's group-oriented approach to solving network issues enables fast escalation, when required, to engineers with appropriate expertise to handle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can offer urgent online help for troubleshooting anomalies affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX including:
Major Linux platforms for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network professionals, and indicates an individual's technical skills at the master level. CCIEs can deal with even the most stubborn issues encountered in network design, integration, administration, protection, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's internal support staff in isolating problems with IOS Software network administration tools and coming up with workarounds or locating software updates. CCIEs represent an excellent value since their deep experience permits them to resolve the most complex problems rapidly. In common instances, less seasoned engineers can wrestle for hours or even days with identical problems that a CCIE can dispose of in a few minutes.
Few service organizations make Cisco CCIEs available to assist small and mid-size businesses. Progent offers fast phone contact with a Cisco CCIE so your company can receive urgent support for severe network problems that are hurting worker productivity but are not within the scope of your local network service group or consultant. Progent's Cisco-qualified CCIE consultants can connect to your computer system using sophisticated on-line troubleshooting tools in order to perform efficient, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's market leading selection of networking devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network solutions.
Certified Windows Support
Progent's Microsoft-expert online service engineers can provide network troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can help your company with a wide range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 planning and configuration, Microsoft Teams planning and integration, Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Office Communications Server troubleshooting, Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of remote desktop support services such as Windows 7 migration help, moving to 64-bit workstation software, configuring Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's certified CISM and CISSP network security engineers offer a range of system protection solutions that can enhance the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against attacks or assist your company to recover quickly following a damaging breach. Security solutions offered by Progent include: in depth network security analysis utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast recovery from virus and worm assaults; integrating firewalls; designing safe architectures for off-site and mobile communication; defending your email infrastructure from viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting services to help organizations of all sizes integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that utilize on-premises IT assets along with cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent can provide the skills of world-class remote consulting experts for special IT projects that small companies frequently need. Progent's rates for ongoing development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology enables customers to execute critical initiatives economically and on schedule. Progent's special remote engineering solutions include:
How Your Chattanooga Tennessee Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk support alternatives for small businesses with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center support services are designed for smaller businesses who don't have the money or time to build and maintain an in-house Help Desk but who require quick communication with a reliable Help Desk Call Center with proficient telephone assistance plus the technical depth to escalate the most challenging problems to high-level engineers.
Progentís shared Help Desk services allow your business to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk consulting services can aid you in establishing an effective new Help Desk Call Center or revamping your existing one, selecting or enhancing Help Desk Call Center application software to handle the unique requirements of your business, or providing occasional phone support staff to reinforce your internal Help Desk Call Center team to deal with unusually busy events such as software migrations, mass upgrades, or installing new applications.
Progent's Help Desk team of experienced information technology experts gives your workers in Chattanooga Tennessee rapid access to a reliable technical support group with years of background delivering telephone-based consulting and online repair service for networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk perception as a key driver of business success, and Progent's policy is to solve and not just report network problems.
Applications Services: Training, Development, and Problem Solving
Progent's Applications Consulting Team provides online and in-depth engineering expertise and education in special business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom development, and training for familiar Microsoft applications including CRM, Office Project, Office Word, and MS Office Excel. To read more on Progent's expertise, customization, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Mac professionals can promote the artistic facets of Mac systems by delivering remote consulting services and education in imaging, sound, and video. Progent's support professionals offer assistance in a large selection of Mac programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common procedures like capturing or digitizing audio/video or building an audio/video production lab.
Remote Network Monitoring Services
Progent offers businesses in Chattanooga Tennessee remote computer system monitoring support based on Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your business so your IT support is proactive and automated. By uncovering potential trouble spots before they result in full-scale emergencies, system monitoring can minimize inconvenient and costly service crises. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or systems that incorporate a combination of OS platforms.
To get in touch with Progent about urgent phone-based help with UNIX, Linux, Solaris, or macOS and OS X networks, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or see Contact Progent.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
Progent locations in Tennessee State