For small businesses located in Chattanooga or anywhere in the state of Tennessee, Progent provides support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft technology. Progent has delivered remote support to businesses in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE network specialists for challenging connectivity issues, plus the services of CISSP-certified security consultants to handle advanced security architecture and disaster recovery planning.
Progent's remote technical support engineers represent excellent value because they are equipped with the practical experience and the advanced technology to resolve the majority of information system problems quickly. Efficient support reduces direct costs because solutions take up fewer chargeable minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your organization benefits even more with indirect expenses by minimizing or avoiding network downtime and related costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives.
Progent's pricing model for remote support is structured to maximize the impact of your network support investment. Progent bills on a per-minute basis for phone consulting, so you are billed exclusively for the support that you actually get. In contrast to typical remote service firms, Progent asks for no service activation fee or minimum fees. Progent's per-minute billing unit and clean policy for billing save you from situations where fast repairs somehow turn into major bills. Progent's skill at solving technical issues efficiently translates into your company spending less money.
Progent's Online Technical Support Technologies
Over time, Progent has fine tuned an arsenal of customized technologies and field-proven methodologies that promote the maximum level of effectiveness for online help and repair for small company information systems. Progent offers safe VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN access enables the consultants of Progent's Technical Response Center to link to your environment remotely without violating corporate security.
Progent's sophisticated service reporting system stores thorough histories of the service that Progent's customers have received. Progent's team consultants have the benefit of the specifics of services provided to each Progent customer by any Progent consultant. This archive of trouble tickets and repairs is stored as a conveniently exploitable internal knowledge base that permits Progent's remote support experts to share their experiences company-wide to make sure that the quality of Progent's support grows daily. Progent's high-level accreditations and working relationships with major technology companies such as Cisco and Microsoft make available additional extensive technical databases and permit quick response from manufacturers' internal product engineers with the result that Progent's remote service specialists are able to determine optimal solutions promptly.
Initiate Remote UNIX/Linux, Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's remote support in Chattanooga or anywhere in Tennessee or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for network support, go to Immediate Urgent Support.
Online Technical Services Available from Progent
Progent's remote technical service experts possess advanced credentials in an extensive set of disciplines. This broad range of IT skills allows Progent's consultants to tackle virtually any crisis likely to crop up in a small or midsize business network. Certificates awarded to Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional (CCVP), and Design Associate.
To provide assistance to businesses with mixed-OS networks, Progent also provides the support of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Phone-based technical support services Offered by Progent to clients in Chattanooga and throughout the state of Tennessee include:
Additional Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services cover a broad array of computer technology including network architecture, email solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server consolidation and simplified management, and transitioning from older systems to the latest MS Windows or Linux-based environments. Progent's team-oriented approach to resolving network issues promotes fast escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can offer emergency remote help for diagnosing anomalies affecting UNIX/Linux networks based on popular derivatives of UNIX including:
Major Linux variants for which Progent offers expertise include:
- Apple macOS and OS X
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network consultants, and certifies a consultant's technical skills at the expert level. CCIEs know how to handle even the most complex issues surrounding network planning, deployment, administration, security, and troubleshooting. Cisco CCIEs work closely with Cisco's internal support staff in analyzing problems with Cisco IOS network management utilities and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs provide excellent value since their deep expertise allows them to resolve the most complex problems rapidly. In common instances, less experienced consultants can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes.
Few service firms make CCIEs accessible to assist small and mid-size companies. Progent offers fast telephone access to a Cisco CCIE so you can get timely assistance for serious network infrastructure issues that are hurting worker efficiency but are beyond the experience of your ordinary IT support resources. Progent's Cisco-qualified CCIE support experts can tie into your computer system using the latest on-line support tools in order to perform quick, safe, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's top-selling family of infrastructure devices such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, wireless access points, Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst switches, plus Virtual Private Network (VPN) solutions.
Authorized Windows Experts
Progent's Microsoft-premier remote service experts can deliver computer problem solving and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can assist you with a wide variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 integration,
MS Exchange Server 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration support,
SharePoint 2019 planning and deployment,
Skype for Business migration support, Lync Server 2013 management and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a broad array of online desktop support services including Windows 7 integration, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's accredited CISM and CISSP network security consultants can provide a range of security services to bolster the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or assist your business to recuperate rapidly after a damaging breach. Security services offered by Progent include: thorough network security evaluation using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recovery from virus and worm assaults; setting up firewalls; building safe techniques for remote and mobile communication; guarding your email infrastructure from viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert online support services to help companies of any size integrate their information networks with leading public clouds such as Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that utilize local IT assets as well as cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of cloud integration services that include Office 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent offers the skills of seasoned online consulting experts for special IT projects that small companies frequently request. Billing rates for longer-term development or consulting projects are set according to the qualifications of the engineers involved. Progent's experience with these special fields of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's special online engineering solutions include:
How Your Chattanooga Business Can Contact Progent's Remote Support Professionals
Help Desk Expertise
Progent's Help Desk support programs for small organizations with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Call Center support services are designed for small organizations who lack the resources to support an internal Call Center but who need quick response from a dependable Call Center with proficient telephone assistance as well as the technical depth to escalate complex trouble tickets to advanced consultants.
Progentís Help Desk Co-management services allow your business to share the load for Help Desk services transparently between your IT staff and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution based on the top professional services automation platform for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Call Center consulting services can aid you in building an efficient new Call Center or revamping your existing one, selecting or enhancing Call Center application software to meet the particular needs of your corporation, or providing temporary phone support personnel to work with your in-house Help Desk Call Center group during high-demand events such as software migrations, major updates, or rolling out new applications.
Progent's Call Center team of experienced network experts gives your workers in Chattanooga or anywhere in the state of Tennessee immediate access to an effective technical support resource with years of background providing phone help and online repair service for computer environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk perception as a crucial enabler of company success, and Progent's policy is to resolve instead of merely annotate IT issues.
Applications Services: Training, Programming, and Problem Solving
Progent's Applications Experts Team can supply online advanced consulting expertise and education in special business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting expertise, customization, and education for popular Microsoft business applications such as CRM, MS Project, MS Office Word, and Microsoft Excel. For additional information about Progent's expertise, programming, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Apple Mac consultants can nurture the creative aspect of Mac environments by providing phone-based help support and training in graphics, audio, and video. Progent's consultants offer expertise in a range of Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with special projects such as capturing or digitizing audio/video or configuring an audio/video production studio.
Remote Network and Server Monitoring Support
Progent can provide businesses in Chattanooga, or anywhere in the state of Tennessee, remote computer system monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent for your environment so that your computer support is proactive rather than reactive. By exposing potential trouble spots before they cause crashes, remote monitoring can avoid disruptive and expensive information system failures. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or environments powered by multiple platforms.
To contact Progent about emergency remote help with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.