For small companies in Chattanooga Tennessee, Progent provides support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Microsoft Windows technology. Progent has provided remote support to companies in all 50 states in the United States. (Refer to Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE network specialists for challenging infrastructure problems, as well as the services of CISSP-accredited security engineers to help with advanced security design and business continuity preparedness.
Progent's online technical support services represent excellent leverage due to the fact that they are equipped with the practical experience and the sophisticated tools to resolve most information system issues quickly. This reduces immediate expenses since solutions require a smaller number of chargeable consulting minutes. Remote help also eliminates the expense of sending a consultant to your site. Your organization saves additionally in indirect expenses by minimizing or eliminating system downtime and related losses resulting from business disruption, disgruntled clients, idle workers, and de-focused management.
Progent's billing model for online help is designed to stretch your network support dollar. Progent bills on a per-minute basis for phone assistance, so you are billed just for the services that you actually get. Unlike many online service companies, Progent imposes no startup charge or minimum job duration. Progent's one-minute billing unit and simple model for pricing eliminate situations where quick solutions somehow end up as big bills. Progent's penchant for disposing of problems efficiently translates into your business saving cash.
Progent's Online Technical Support Technologies
Over time, Progent has developed an arsenal of customized tools and proven processes that permit the highest degree of effectiveness for online consulting and repair for small company information networks. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN connectivity permits the consultants of Progent's online support team to communicate with your environment remotely without breaching corporate security.
Progent's advanced technical support reporting application stores extensive histories for all support that Progent's customers have been provided. Progent's authorized consultants have access to the history of services provided to every Progent client by every Progent engineer. This database of issues and repairs is organized as a quickly searchable support database that allows Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's high-level accreditations and working relationships with major technology companies including Cisco and Microsoft permit access to additional massive technical support knowledge bases and allow priority response from manufacturers' in-house support staff so Progent's online consulting specialists can arrive at the best solutions quickly.
Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's remote services in Chattanooga Tennessee or to find out more about Progent's online support options, call Progent at
Online Technical Support Services Available from Progent
Progent's remote support professionals possess credentials in an extensive array of disciplines. This broad scope of IT skills permits Progent's consultants to manage practically any problem that may occur in a small company information system. Credentials held by Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional, and Design Professional.
To help clients with mixed-platform networks, Progent also offers the support of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and CISSP-ISSAP engineers.
Remote technical services available from Progent to customers in Chattanooga include:
Progent's UNIX and Linux support engineers can offer emergency online assistance for analyzing anomalies within UNIX/Linux systems based on leading versions of UNIX including:
Progent also can deliver a broad range of online PC desktop consulting and support services such as Windows 7 migration, preparing for to 64-bit workstation software, integrating Office 2010, and automating PC desktop image creation.
Progent's Help Desk sharing services allow your business to split the load for Help Desk support seamlessly between your IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) tool for managing service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can assist you in establishing an efficient new Help Desk or improving your current one, evaluating or modifying Call Center software products to handle the particular requirements of your business, or providing occasional phone support personnel to work with your internal Help Desk Call Center resources to deal with unusually busy scenarios such as software migrations, major updates, or rolling out brand new applications.
Progent's Help Desk team of seasoned network consultants offers your customers in Chattanooga Tennessee rapid access to a dependable technical support group with extensive experience providing telephone-based help and remote diagnostics for IT systems based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Call Center recognition as a major contributor to business productivity, and Progent's target is to fix instead of just record IT problems.
Progent's Mac professionals can nurture the creative components of Apple Mac systems by providing remote consulting support and education in imaging, audio, and motion video. Progent's consultants offer help in a range of Macintosh applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with common procedures like scanning or digitizing audio or video or integrating an audio/video production facility.
Online Network Monitoring Services
Progent can provide businesses in Chattanooga Tennessee online computer system monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent to suit your environment so your network maintenance is proactive and automated. By spotting potential trouble spots before they evolve into network outages, system monitoring can ward off inconvenient and expensive service breakdowns. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or systems that incorporate multiple OS platforms.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
City | Address | Phone | Link |
Chattanooga | 633 Chestnut St, #600 Chattanooga, TN 37449 United States |
(423) 933-2112 | Chattanooga Network Support Services |
Knoxville | 9111 Cross Park Drive, Suite D200 Knoxville, TN 37923 United States |
(865) 364-1222 | Knoxville Network Support Services |
Memphis | 119 S. Main Street, Suite 500 Memphis, TN 38103 United States |
(901) 425-0300 | Memphis Network Support Services |
Nashville | 4235 Hillsboro Pike Nashville, TN 37215 United States |
(615) 800-2024 | Nashville Network Support Services |