Urgent Online Help for Chattanooga Tennessee UNIX, Linux, or Sun Solaris NetworksFor small businesses located in Chattanooga Tennessee, Progent offers help for information systems powered by UNIX or Linux or for environments that feature a mix of UNIX-family systems and Windows technology. Progent has delivered online support to businesses in all 50 states in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the consultation CCIE-qualified engineers for complex infrastructure problems, plus the services of CISA and CISSP-certified security engineers to handle high-level security architecture and business continuity planning.

Progent's online support engineers offer excellent leverage due to the fact that they are equipped with the real-world background and the advanced tools to solve the majority of information system problems quickly. Efficient support reduces direct expenses because service calls accumulate a smaller number of chargeable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your organization benefits even more with incidental costs by minimizing or avoiding system outages and associated costs resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused management.

Progent's billing policy for online help is designed to get the most out of your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed just for the support that you actually get. Unlike many online service organizations, Progent requires no startup charge or minimum job duration. Progent's one-minute billing unit and clean model for billing do away with scenarios where fast solutions somehow end up as big tabs. Progent's penchant for handling problems quickly translates into your company conserving cash.

Progent's Online Service Tools
Over time, Progent has refined an arsenal of customized tools and field-proven processes which ensure the highest level of efficiency for online technical support and repair for small and midsize company computer systems. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access allows the experts of Progent's online support team to connect to your company's computer system without compromising corporate security.

Progent's proprietary technical support database application stores comprehensive histories of the support that Progent's customers have received. Progent's team engineers have the benefit of the history of assistance rendered to every customer by any Progent consultant. This archive of issues and responses is organized as an easily searchable support database that allows Progent's remote technical engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's high-level certifications and close associations with major technology companies such as Cisco and Microsoft permit access to additional extensive technical support databases and allow quick access to manufacturers' internal product engineers with the result that Progent's remote service specialists can come up with optimal resolutions quickly.

Initiate Remote UNIX/Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's remote support in Chattanooga Tennessee or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Emergency Support.

Phone-based Technical Services Provided by Progent
Progent's phone-based technical support professionals have certified skills in a comprehensive array of products and technologies. This broad range of capability enables Progent's consultants to manage virtually any emergency that may crop up in a small or midsize company information system. Certifications awarded to Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.

To help companies with mixed-OS environments, Progent also offers the support of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Remote support services available from Progent to small businesses in Chattanooga include:

  • UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services address a broad array of computer technology including system architecture, email systems, system and process security, UNIX and Windows integration, virtual server products for server hardware economization and easy administration, and transitioning from legacy systems to current MS Windows or Linux-based environments. Progent's group-based methodology for solving technical issues promotes fast escalation, when required, to consultants with task-relevant expertise to handle complex situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers service expense.

    Progent's UNIX and Linux consultants can provide urgent remote assistance for resolving problems affecting UNIX/Linux systems based on leading variants of UNIX such as:

    • Apple macOS and OS X
    • Sun Solaris
    • IBM AIX
    • HP-UX (Hewlett Packard UNIX)
    • Berkeley UNIX (BSD)
    • SCO
    • Silicon Graphics IRIX
    Important Linux versions for which Progent offers expertise include:
    • RedHat
    • SUSE Linux
    • Debian-GNU
    • Slackware Linux

  • Contact a Cisco CCIE for Complex Network Problem Solving
    Cisco CCIE Consultants for Chattanooga TennesseeThe Cisco CCIE certification is the premier recognition for networking consultants, and indicates a person's network technology skills at the master level. CCIEs can resolve the most stubborn problems surrounding network infrastructure planning, deployment, maintenance, security, and repair. CCIEs operate with the highest priority with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network administration tools and developing workarounds or locating software updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their deep experience allows them to find solutions for even the most complex problems quickly. In typical cases, less experienced consultants can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Few support providers make CCIEs accessible to support small and mid-size businesses. Progent offers quick phone contact with a Cisco CCIE so you can get immediate support for serious network infrastructure problems that are impacting worker efficiency but are outside the experience of your local computer maintenance group or consultant. Progent's Cisco-qualified CCIE support experts can interface to your computer system by means of the latest remote troubleshooting technology in order to provide quick, secure, and affordable diagnosis and repair. Progent's CCIEs offer assistance with the entire range of Cisco's popular selection of connectivity products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.

  • Authorized Microsoft Windows Support
    MS Windows Support for Chattanooga TennesseeProgent's Microsoft-expert remote support professionals can deliver network problem solving and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can help your company with a broad range of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange Server 2019 planning and configuration, MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration, Microsoft Exchange Server 2010 management, SharePoint Server 2016 migration and hybrid deployment support, SharePoint Server 2019 design and configuration, Microsoft Teams expertise, Skype for Business Server planning and deployment consulting, Lync Server 2013 integration and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server training, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also can deliver a full array of remote PC desktop consulting and support services including Microsoft Windows 7 integration, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISSP, ISSAP, and CISM Certified Network Security Specialists
    CISSP Premier System Security Consultants for Chattanooga TennesseeProgent's accredited CISSP and ISSAP network security engineers can provide a variety of system protection solutions to strengthen the protection of your UNIX/Linux, Solaris, Mac or Windows network against attacks or help your business to recuperate quickly after a damaging breach. Security services available from Progent include: comprehensive network security analysis utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recuperation from malicious attacks; integrating firewalls; establishing safe mechanisms for off-site and mobile communication; guarding your email infrastructure against viruses, spam and DHA attacks; and initiating 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert online support services to help businesses of all sizes connect their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that utilize local resources as well as public clouds. To help you to integrate public cloud services with networks, Progent can provide a range of cloud migration support services such as Microsoft 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of experience providing advanced consulting services online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Special Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special IT projects that small companies often need. Progent's rates for ongoing consulting projects are set according to the qualifications of the engineers involved. Progent's background in these special fields of computer technology allows clients to execute critical projects within budget and on time. Progent's project-based remote engineering solutions include:
  • Call Center Services
    Progent's Help Desk Call Center service options for small companies with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk services are ideal for small businesses who don't have the budget to create an internal Help Desk Call Center but who want fast communication with a dependable Help Desk Call Center with professional telephone assistance as well as the available expertise to escalate the most challenging tasks to advanced consultants.

    Progent's Help Desk Co-management services make it possible for your business to share the load for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution based on the leading PSA tool for handling service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Help Desk consulting expertise can assist you in establishing an effective new Help Desk or revamping your current organization, evaluating or customizing Call Center software products to handle the special requirements of your company, or providing occasional online personnel to work with your existing Help Desk team to deal with unusually busy events like software transitions, major updates, or rolling out brand new business software.

    Progent's Help Desk Call Center team of veteran information technology consultants provides your computer users in Chattanooga Tennessee instant assistance from a dependable technical support resource with substantial experience offering telephone-based consulting and remote diagnostics for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk recognition as a solid enabler of company productivity, and Progent's goal is to fix rather than just track IT problems.

  • Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Consulting Group can supply online professional engineering expertise and training in specific application areas including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and education for familiar Microsoft applications including Microsoft CRM, Office Project, Microsoft Word, and Microsoft Office Excel. For additional information on Progent's consulting, customization, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.

    Progent's Apple Mac professionals can promote the artistic elements of Mac environments by delivering remote help support and training in graphics, sound, and motion video. Progent's support professionals can provide expertise in a variety of Apple Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common procedures such as scanning or digitizing audio/video or integrating an audio/video post production lab.

    Remote Network Monitoring Services
    Progent can provide companies in Chattanooga Tennessee remote computer system monitoring services centered around MS System Center Operations Manager network monitoring, adapted by Progent for your business so that your network maintenance is proactive rather than reactive. By spotting looming issues before they result in downtime, remote monitoring can ward off stressful and expensive information system breakdowns. Progent can also utilize system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft systems, or networks based on multiple OS platforms.

How Your Chattanooga Tennessee Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent remote support with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.

Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.

Onsite IT Consulting
Progent locations in Tennessee State

City Address Phone Link
Chattanooga 633 Chestnut St, #600
Chattanooga, TN 37449
United States
(423) 933-2112 Chattanooga Network Support Services
Knoxville 9111 Cross Park Drive, Suite D200
Knoxville, TN 37923
United States
(865) 364-1222 Knoxville Network Support Services
Memphis 119 S. Main Street, Suite 500
Memphis, TN 38103
United States
(901) 425-0300 Memphis Network Support Services
Nashville 4235 Hillsboro Pike
Nashville, TN 37215
United States
(615) 800-2024 Nashville Network Support Services

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