For small and midsize companies located in Chattanooga Tennessee, Progent provides support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Microsoft technology. Progent has provided online support to companies in every state in the U.S. (See Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE network specialists for complex connectivity problems, plus the assistance of CISSP and CISM-certified security engineers to handle high-level security architecture and business continuity preparedness.
Progent's remote technical support engineers offer excellent leverage because they are equipped with the real-world background and the sophisticated tools to solve the majority of information system problems rapidly. This reduces direct costs because solutions accumulate a smaller number of chargeable consulting minutes. Online support also avoids the cost of sending a consultant to your site. Your company benefits additionally with indirect expenses by reducing or avoiding network outages and related losses resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused management.
Progent's billing model for online support is structured to maximize the impact of your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced just for the services that you actually get. In contrast to many online service organizations, Progent requires no startup fee or minimum job duration. Progent's per-minute billing unit and clean model for billing save you from situations where quick repairs manage to turn into substantial tabs. Progent's skill at dealing with technical issues efficiently translates into your company conserving money.
Progent's Online Technical Support Technologies
Over time, Progent has fine tuned a collection of customized technologies and proven processes which promote the highest level of efficiency for remote engineering help and repair for small business computer networks. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN connectivity enables the consultants of Progent's remote service group to communicate with your computer system remotely without compromising system security.
Progent's highly evolved customer support reporting system keeps comprehensive documentation of all support that Progent's customers have received. Progent's staff service personnel have access to the history of all help rendered to each customer by every engineer. This archive of trouble tickets and solutions is stored as a conveniently exploitable support database that permits Progent's online technical professionals to communicate their experiences company-wide to ensure that the quality of Progent's support grows daily. Progent's advanced accreditations and working relationships with important vendors such as Cisco and Microsoft permit access to other massive technical support databases and allow quick response from manufacturers' internal engineering staff so Progent's online service experts are able to arrive at the most efficient resolutions in the least time.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's phone support in Chattanooga Tennessee or to find out more about Progent's phone support options, call Progent at
Phone-based Support Services Offered Progent
Progent's phone-based technical support engineers possess advanced credentials in an extensive set of technologies. This broad range of capability permits Progent's engineers to manage practically any problem that may take place in a small company information system. Certificates held by Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional (CCVP), CCDA and CCDP.
To support companies with multi-OS networks, Progent also offers the support of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based technical services Offered by Progent to companies in Chattanooga include:
Progent's UNIX and Linux support engineers can offer emergency remote assistance for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems based on leading derivatives of UNIX such as:
Progent also can deliver a wide array of online desktop services such as Windows 11 integration and planning and implementing Microsoft 365 cloud solutions for Windows workstations.
Progent's Help Desk sharing services allow your business to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation (PSA) tool for handling service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk consulting support can support you in creating an efficient new Call Center or revamping your existing one, identifying or enhancing Help Desk Call Center software products to meet the unique needs of your business, or adding temporary online personnel to reinforce your internal Help Desk Call Center resources to handle demanding scenarios such as software migrations, mass updates, or rolling out new applications.
Progent's Call Center team of veteran information technology experts gives your workers in Chattanooga Tennessee quick assistance from an effective technical support group with extensive experience delivering phone consulting and online repair service for computer environments powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk recognition as a key contributor to company performance, and Progent's intent is to solve instead of just document IT issues.
Progent's Mac consultants can support the imaginative elements of Mac environments by providing phone-based help services and training in imaging, audio, and motion video. Progent's consultants can provide expertise in a range of Macintosh programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with common procedures like scanning or digitizing audio/video or building an audio/video production lab.
Online Network and Server Monitoring Services
Progent can provide businesses in Chattanooga Tennessee remote network and server monitoring services based on Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to suit your business so that your network support is proactive and automated. By detecting looming issues before they grow into full-scale emergencies, automated monitoring can avoid disruptive and expensive information system crises. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or systems that support a variety of OS platforms.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
City | Address | Phone | Link |
Chattanooga | 633 Chestnut St, #600 Chattanooga, TN 37449 United States |
(423) 933-2112 | Chattanooga Network Support Services |
Knoxville | 9111 Cross Park Drive, Suite D200 Knoxville, TN 37923 United States |
(865) 364-1222 | Knoxville Network Support Services |
Memphis | 119 S. Main Street, Suite 500 Memphis, TN 38103 United States |
(901) 425-0300 | Memphis Network Support Services |
Nashville | 4235 Hillsboro Pike Nashville, TN 37215 United States |
(615) 800-2024 | Nashville Network Support Services |