Fast Phone Technical Support for Chattanooga Tennessee UNIX, Linux, or Sun Solaris NetworksFor small and midsize companies located in Chattanooga Tennessee, Progent provides support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Microsoft technology. Progent has provided online support to companies in every state in the U.S. (See Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE network specialists for complex connectivity problems, plus the assistance of CISSP and CISM-certified security engineers to handle high-level security architecture and business continuity preparedness.

Progent's remote technical support engineers offer excellent leverage because they are equipped with the real-world background and the sophisticated tools to solve the majority of information system problems rapidly. This reduces direct costs because solutions accumulate a smaller number of chargeable consulting minutes. Online support also avoids the cost of sending a consultant to your site. Your company benefits additionally with indirect expenses by reducing or avoiding network outages and related losses resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused management.

Progent's billing model for online support is structured to maximize the impact of your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced just for the services that you actually get. In contrast to many online service organizations, Progent requires no startup fee or minimum job duration. Progent's per-minute billing unit and clean model for billing save you from situations where quick repairs manage to turn into substantial tabs. Progent's skill at dealing with technical issues efficiently translates into your company conserving money.

Progent's Online Technical Support Technologies
Over time, Progent has fine tuned a collection of customized technologies and proven processes which promote the highest level of efficiency for remote engineering help and repair for small business computer networks. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN connectivity enables the consultants of Progent's remote service group to communicate with your computer system remotely without compromising system security.

Progent's highly evolved customer support reporting system keeps comprehensive documentation of all support that Progent's customers have received. Progent's staff service personnel have access to the history of all help rendered to each customer by every engineer. This archive of trouble tickets and solutions is stored as a conveniently exploitable support database that permits Progent's online technical professionals to communicate their experiences company-wide to ensure that the quality of Progent's support grows daily. Progent's advanced accreditations and working relationships with important vendors such as Cisco and Microsoft permit access to other massive technical support databases and allow quick response from manufacturers' internal engineering staff so Progent's online service experts are able to arrive at the most efficient resolutions in the least time.

Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's phone support in Chattanooga Tennessee or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network support, visit Immediate Urgent Support.

Phone-based Support Services Offered Progent
Progent's phone-based technical support engineers possess advanced credentials in an extensive set of technologies. This broad range of capability permits Progent's engineers to manage practically any problem that may take place in a small company information system. Certificates held by Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional (CCVP), CCDA and CCDP.

To support companies with multi-OS networks, Progent also offers the support of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based technical services Offered by Progent to companies in Chattanooga include:

Special Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract projects that small businesses frequently request. Billing rates for ongoing consulting projects are set according to the qualifications of the engineers involved. Progent's background in these important fields of information technology enables clients to execute critical initiatives economically and on schedule. Progent's project-based online consulting solutions include:
  • Help Desk Services
    Progent's Help Desk service offerings for small organizations with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center services are ideal for small organizations who lack the resources to support an in-house Help Desk Call Center but who require quick communication with a reliable Help Desk Call Center with professional telephone assistance as well as the technical depth to escalate complex tasks to advanced consultants.

    Progent's Help Desk sharing services allow your business to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation (PSA) tool for handling service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk consulting support can support you in creating an efficient new Call Center or revamping your existing one, identifying or enhancing Help Desk Call Center software products to meet the unique needs of your business, or adding temporary online personnel to reinforce your internal Help Desk Call Center resources to handle demanding scenarios such as software migrations, mass updates, or rolling out new applications.

    Progent's Call Center team of veteran information technology experts gives your workers in Chattanooga Tennessee quick assistance from an effective technical support group with extensive experience delivering phone consulting and online repair service for computer environments powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk recognition as a key contributor to company performance, and Progent's intent is to solve instead of just document IT issues.

  • Business Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Consulting Team provides online professional engineering support and training in special business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and training for familiar Microsoft applications such as CRM, MS Office Project, MS Office Word, and Microsoft Excel. For additional information on Progent's expertise, programming, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.

    Progent's Mac consultants can support the imaginative elements of Mac environments by providing phone-based help services and training in imaging, audio, and motion video. Progent's consultants can provide expertise in a range of Macintosh programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with common procedures like scanning or digitizing audio/video or building an audio/video production lab.

    Online Network and Server Monitoring Services
    Progent can provide businesses in Chattanooga Tennessee remote network and server monitoring services based on Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to suit your business so that your network support is proactive and automated. By detecting looming issues before they grow into full-scale emergencies, automated monitoring can avoid disruptive and expensive information system crises. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or systems that support a variety of OS platforms.

How Your Chattanooga Tennessee Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online expertise with UNIX, Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Online Support, call 1-800-993-9400, or refer to Contact Progent.

Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.

Onsite IT Consulting
Progent locations in Tennessee State

City Address Phone Link
Chattanooga 633 Chestnut St, #600
Chattanooga, TN 37449
United States
(423) 933-2112 Chattanooga Network Support Services
Knoxville 9111 Cross Park Drive, Suite D200
Knoxville, TN 37923
United States
(865) 364-1222 Knoxville Network Support Services
Memphis 119 S. Main Street, Suite 500
Memphis, TN 38103
United States
(901) 425-0300 Memphis Network Support Services
Nashville 4235 Hillsboro Pike
Nashville, TN 37215
United States
(615) 800-2024 Nashville Network Support Services




An index of content::

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    The Certified Information Systems Auditor accreditation is a globally recognized qualification that signifies expertise in information system security auditing. Accredited by ANSI, the CISA accreditation has consultants undergo a comprehensive examination given by the ISACA professional association. Progent offers the expertise of a CISA-Certified Cybersecurity audit consultant able to assist companies in the fields of information systems audit services, information technology administration, systems and infrastructure ROI, IT support, safeguarding of data assets, and business continuity preparedness.

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    Progent's Cisco-Meraki Wi-Fi access point experts can help you to plan, set up, administer and troubleshoot Cisco's Meraki-based Wi-Fi networks for deployments ranging from a branch office to a campus or a nationwide enterprise. Progent can also help you to integrate other Cisco devices for unified management.

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    Microsoft System Center 2016 provides important enhancements in the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's Microsoft-certified consulting team can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.

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    Progent applies no initialization fee and requires no retainer for support services delivered during regular working hours. Progent's small granularity does away with big invoices for quick repairs so you won't be forced to allow minor problems to fester.

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    Progent's Microsoft-certified consulting experts have more than a decade of experience planning, deploying, enhancing and troubleshooting System Center Operations Manager solutions and can provide companies of all sizes expert remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can help you to design a topology for Microsoft SCOM 2012 servers that delivers the responsiveness and resilience needed to watch over your datacenter effectively, whether your infrastructure are on-premises, in the cloud, or a hybrid solution. Progent can also assist you to import and customize Microsoft SCOM 2012 management packs based on industry best practices for tracking network infrastructure as well as Microsoft and third-party apps and services. Also, Progent can provide fast online or on-premises technical support to assist you to fix critical problems uncovered by Microsoft SCOM 2012.

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    Altaro VM Backup software from Hornetsecurity provides small organizations a reliable and budget-friendly platform for backing up and recovering Microsoft Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for on-premises, remote, multi-site, and cloud-hosted architectures and also supports cost-effective cloud backup to Microsoft Azure Block Blob storage. Altaro VM Backup defends against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a wide array of online or onsite services to assist you to design, install, optimize and troubleshoot a modern backup and disaster recovery system based on Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/recovery service based on Altaro VM Backup software.

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    Microsoft Exchange Server 2013 incorporates significant enhancements to the functionality of Exchange 2010 and introduces important innovations plus a redesigned architecture. These improvements favorably impact key IT areas including manageability, availability, security, operational costs, teamwork, expandability, throughput, compatibility, and productivity. Progent's certified Exchange 2013 consultants can help you understand the potential business benefits of upgrading to Exchange 2013, design a cost-effective test and deployment plan, and train your IT team to maintain your Microsoft Exchange 2013 environment. Progent also offers affordable remote consulting and support and management for Microsoft Exchange 2013.

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    Nagios and MRTG are powerful, Open Source monitoring utilities that operate under Linux and can be used to analyze UNIX/Linux networks, Microsoft Windows networks, or multi-OS situations in which Linux and MS Windows run side by side. Nagios lets network managers to track system services including SMTP, HTTP, FTP, and NNTP. Multi Router Traffic Grapher allows you to graph the bandwidth in and out of SNMP-enabled network devices such as servers, routers, and switches. Progent's system integration engineers can help you use both these programs to tune and troubleshoot your network.

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    Progent is a leader in economically delivering world-class network support to small businesses. Progent's achievement in addressing the network support needs of the historically underserved small company sector is the combined result of key technical and operational innovations that have eliminated a great deal of the traditional costs out of managing IT service, injected unmatched professional skill into the support system, and significantly accelerated the repair process.

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    If your company is producing UNIX-based software on a network that has Microsoft Windows-based processors, desktops, and office applications, Progent can provide full-service information technology outsourcing that allows you to concentrate on your field of high-value know-how while avoiding the constant distraction of maintaining your business network. By using automated network monitoring and by delivering online and in-person assistance when your company needs it, Progent represents an economical solution for supporting an IT network that features excellent reliability, security, and performance. Progent's developer assistance services feature comprehensive network support outsourcing, virtual infrastructure, remote and on-site service and troubleshooting, network monitoring, and Help Desk Call Center support.

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    Microsoft SQL Server 2008 delivers powerful, familiar tools to computer experts and network users, lessening the complexity of designing, deploying, administering, and accessing company data and analytical applications in environments ranging from mobile devices to enterprise information networks. The sophistication and interconnectivity demands of Microsoft SQL Server 2008 require a network consultant with hands-on experience and wide knowledge in planning and building information-based, comprehensive business technology solutions. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of background supporting Microsoft integration, assures you success in planning, configuring and supporting Microsoft SQL Server 2008 solutions that are seamlessly integrated with the Microsoft .NET platform.

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    Progent's Apple Mac support engineers can assist you with a broad range of network infrastructure areas such as network architecture, remote and mobile connectivity, internetwork compatibility, security, and emerging technologies such as VoIP and fast wireless connectivity. For company networks based solely on Mac OS X or for systems incorporating a mix of Mac, Linux/UNIX and Windows based servers and workstations, Progent has the knowledge and depth to deal with the complexity of designing, configuring, and supporting a network architecture that is reliable, safe, productive and aligned with your business objectives. Progent can help you deploy Apple's Xserve enterprise servers, Xserve RAID zero-downtime storage systems, and Xsan SAN systems. Progent can also give you access to skilled experts to support Cisco routers and switches.

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  • CISSP-ISSEP Cybersecurity Specialist
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    Progent's CISSP-certified cybersecurity consultants can assist businesses of all sizes with any facet of information system security. Progent can create cost-effective security systems that guard a small office from modern threats or Progent can design, configure, and manage an end-to-end security strategy for hybrid enterprise networks that accommodate onsite, online, and mobile users accessing IT resources spread across multiple physical datacenters and public and private clouds.

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  • Consult NetDocs Compliance
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    NetDocuments (NetDocs) is a leading cloud-based document management system (DMS) built specifically for law practices. Progent can provide online access to NetDocuments experts to assist your law firm to design, deploy, manage, tune, or troubleshoot a document management system solution powered by NetDocs.


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