For small and midsize businesses in Chattanooga Tennessee, Progent provides support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows technology. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE network specialists for complex infrastructure issues, plus the assistance of CISSP-accredited security engineers to handle high-level security design and business continuity planning.
Progent's online technical support services offer exceptional value because they are equipped with the real-world experience and the sophisticated technology to resolve most information system issues rapidly. Efficient support lowers direct expenses because solutions require fewer billable consulting minutes. Online support also avoids the expense of sending a consultant to your location. Your organization saves additionally with incidental expenses by minimizing or eliminating network outages and associated costs stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted management.
Progent's billing policy for online help is designed to get the most out of your network support dollar. Progent bills per minute for phone assistance, so you are charged only for the services that you actually get. In contrast to many remote service companies, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute granularity and clean policy for pricing avoid situations where fast fixes somehow turn into major tabs. Progent's penchant for disposing of technical issues efficiently translates into your business saving money.
Progent's Remote Technical Support Technologies
Over time, Progent has developed an arsenal of customized technologies and proven processes that promote the highest level of efficiency for remote consulting and troubleshooting for small and midsize company information networks. Progent provides safe VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology enables the experts of Progent's online support team to access your company's environment without violating corporate security.
Progent's highly evolved customer support reporting application keeps extensive documentation for all service that Progent's customers have been provided. Progent's authorized engineers have access to the details of services rendered to every client by every Progent consultant. This archive of anomalies and responses is stored as an easily exploitable internal database that allows Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support services grows daily. Progent's high-level certifications and close associations with key technology companies such as Cisco and Microsoft permit access to other massive support knowledge bases and permit priority access to vendors' in-house product engineers with the result that Progent's remote consulting experts can find optimal resolutions in the least time.
Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's remote services in Chattanooga Tennessee or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network support, visit Immediate Urgent Support.
Remote Technical Support Services Offered Progent
Progent's phone-based technical support engineers have certified skills in an extensive array of technologies. This broad scope of capability permits Progent's engineers to manage practically any crisis likely to occur in a small or midsize business information system. Credentials awarded to Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional, and Design Associate.
To help customers with mixed-operating system networks, Progent also offers the support of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Online technical support services available from Progent to clients in Chattanooga include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services cover a broad array of information technology such as network architecture, email systems, system and process security, UNIX/Linux and Windows integration, virtual server technologies for server consolidation and simplified management, and transitioning from legacy systems to current Microsoft Windows or Linux-powered environments. Progent's team-based methodology for solving technical issues promotes fast escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux consultants can provide emergency online help for diagnosing anomalies within UNIX, Linux, or Solaris networks based on leading variants of UNIX including:
Major Linux versions for which Progent can provide expertise include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE certification is the highest accreditation for network consultants, and validates a consultant's technical knowledge at the expert level. CCIEs know how to deal with even the most stubborn problems surrounding network infrastructure design, installation, administration, protection, and troubleshooting. CCIEs operate closely with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network administration tools and coming up with workarounds or locating program updates. CCIEs offer excellent value since their depth of expertise allows them to find solutions for even the most difficult problems quickly. In common instances, less seasoned service providers can struggle for many hours or days with identical tasks that a CCIE can fix in minutes.
Few consulting providers make Cisco CCIEs accessible to assist small and medium sized businesses. Progent can provide fast phone access to a Cisco CCIE so you can get timely help for serious network infrastructure issues that are lowering business productivity but are beyond the experience of your local IT maintenance group or consultant. Progent's CCIE support experts can connect to your computer system via the latest remote support tools to perform efficient, safe, and economical diagnosis and remediation.
Progent's CCIEs offer assistance with the complete line of Cisco's industry-leading selection of infrastructure devices including PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst switches, plus Virtual Private Network (VPN) solutions.
Certified Microsoft Windows Support
Progent's Microsoft-certified online service experts can deliver computer system troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the expertise of consulting professionals who can assist your company with a broad range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 integration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint 2019 design and deployment, Microsoft Teams consulting, Skype for Business Server migration consulting, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of online desktop support such as Microsoft Windows 7 migration support, upgrading to 64-bit workstation software, configuring Office 2010, and automating desktop configuration.
CISM and CISSP Premier Network Security Consultants
Progent's certified CISM and CISSP security engineers offer a variety of security solutions that can improve the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your company to recover rapidly after a damaging breach. Security consulting services offered by Progent cover thorough network security analysis using tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; fast cleanup after virus and worm assaults; installing firewalls; building safe mechanisms for remote and mobile connectivity; protecting your email infrastructure from spam and DHA attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support to help businesses of any size integrate their networks with popular public clouds such as Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that utilize on-premises IT assets as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent can provide the services of world-class online consulting professionals for special projects that small businesses frequently request. Billing charges for ongoing development or consulting tasks are set according to the qualifications of the engineers required. Progent's experience with these important fields of computer technology enables clients to execute critical initiatives economically and on time. Progent's project-based online engineering services include:
How Your Chattanooga Tennessee Company Can Contact Progent's Online Service Experts
Call Center Expertise
Progent's Help Desk support alternatives for small and midsize companies with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Call Center support services are ideal for small organizations who don't have the resources to support an internal Help Desk Call Center but who want quick communication with a reliable Call Center with proficient telephone assistance plus the available expertise to escalate complex tasks to high-level engineers.
Progentís shared Help Desk services make it possible for your business to share the load for Help Desk support seamlessly between your IT team and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced support solution based on the top PSA platform for managing end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk consulting expertise can assist you in establishing an efficient new Help Desk Call Center or revamping your established one, identifying or customizing Help Desk Call Center software to handle the special needs of your company, or providing temporary online personnel to reinforce your existing Call Center resources to deal with high-demand events like software migrations, major updates, or rolling out brand new business software.
Progent's Call Center team of seasoned network consultants offers your computer users in Chattanooga Tennessee instant contact with a dependable technical support resource with substantial background providing phone consulting and online troubleshooting for IT systems that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Call Center perception as a major driver of business success, and Progent's aim is to resolve rather than simply document IT problems.
Applications Support: Training, Development, and Problem Solving
Progent's Applications Experts Group can supply remote professional consulting support and education in specific business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting expertise, custom development, and education for popular Microsoft business applications such as CRM, Office Project, MS Word, and Microsoft Office Excel. To learn more concerning Progent's expertise, programming, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Apple Mac professionals can support the creative elements of Macintosh computing by delivering phone-based help support and education in imaging, audio, and motion video. Progent's support professionals can provide assistance in a large selection of Macintosh creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common projects such as scanning or digitizing audio/video or integrating an audio/video production studio.
Online Network Monitoring Services
Progent offers companies in Chattanooga Tennessee remote network monitoring support powered by MS Operations Manager network monitoring and reporting, customized by Progent to fit your business so your IT support is proactive and automated. By exposing looming problems before they expand into network outages, proactive monitoring can ward off inconvenient and expensive service failures. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or environments that incorporate a combination of platforms.
To get in touch with Progent about emergency phone-based help with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
Progent locations in Tennessee State