For small and midsize businesses in Chattanooga Tennessee, Progent provides support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX and Microsoft technology. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent can furnish the consultation CCIE-qualified engineers for challenging connectivity issues, as well as the assistance of CISSP-accredited security engineers to help with advanced security architecture and disaster recovery preparedness.
Progent's remote support services represent exceptional leverage due to the fact that they are equipped with the real-world background and the sophisticated tools to resolve most network issues rapidly. Efficient support lowers direct costs since solutions require a smaller number of chargeable minutes. Online help also avoids the cost of sending a consultant to your location. Your company benefits additionally in indirect costs by minimizing or eliminating network outages and related costs stemming from business discontinuity, upset customers and vendors, idle workers, and distracted executives.
Progent's billing policy for remote support is structured to maximize the impact of your network support dollar. Progent charges per minute for telephone-based assistance, so you are billed exclusively for the support that you actually get. Unlike many remote service organizations, Progent imposes no initialization fee or minimum fees. Progent's one-minute granularity and clean model for billing do away with scenarios where speedy. minor repairs manage to turn into major bills. Progent's penchant for disposing of problems quickly results in your business conserving money.
Progent's Online Technical Support Tools
Through years of experience, Progent has fine tuned a collection of customized technologies and proven processes that allow the highest level of effectiveness for remote consulting and repair for small company information systems. Progent offers secure Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN connectivity permits the consultants of Progent's remote service group to access your system remotely without compromising network security.
Progent's powerful service database application maintains extensive records of all support that Progent's clients have been provided. Progent's authorized engineers have access to the specifics of all help delivered to every Progent customer by any engineer. This history of trouble tickets and solutions is stored as a conveniently accessible internal knowledge base that permits Progent's remote support professionals to share their knowledge company-wide to ensure that the value of Progent's support services improves daily. Progent's high-level accreditations and working associations with key industry leaders such as Cisco and Microsoft make available other vast technical support databases and allow quick response from manufacturers' internal product engineers with the result that Progent's online consulting specialists are able to come up with the best resolutions promptly.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone services in Chattanooga Tennessee or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for network support, go to Immediate Emergency Support.
Phone-based Technical Support Services Offered Progent
Progent's phone-based network support professionals possess credentials in an extensive set of technologies. This broad range of capability permits Progent's engineers to handle almost any crisis that may crop up in a small or midsize business network. Certifications earned by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional (CCVP), and Design Professional.
To support clients with mixed-OS environments, Progent also offers the support of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Remote technical support services Offered by Progent to small businesses in Chattanooga include:
Special Consulting Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online consulting services address a wide array of information technology such as system architecture, messaging systems, network and operational security, UNIX and Windows coexistence, virtual server products for server consolidation and easy management, and transitioning from older applications to current MS Windows or Linux-powered environments. Progent's group-oriented approach to resolving technical problems enables fast escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This expedites repair of urgent problems, reduces network downtime, and lowers service expense.
Progent's UNIX/Linux support engineers can offer emergency phone-based assistance for analyzing problems affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:
Major Linux variants for which Progent can provide expertise include:
- Apple macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for network engineers, and certifies a person's technical knowledge at the expert level. Cisco qualified CCIEs can deal with the most difficult issues occurring in network infrastructure planning, integration, maintenance, protection, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network administration tools and developing workarounds or locating program patches. CCIEs are an excellent cost-effectiveness because their depth of expertise enables them to resolve even the most intractable problems quickly. In common instances, less experienced engineers can struggle for hours or even days with the same problems that a Cisco CCIE can dispose of in minutes.
Few service firms make Cisco CCIEs available to assist small and medium sized companies. Progent offers fast phone contact with a Cisco authorized CCIE so your company can get immediate support for severe network infrastructure issues that are impacting business efficiency but are beyond the scope of your local network support group or consultant. Progent's CCIE support experts can tie into your environment by means of sophisticated remote troubleshooting technology to perform fast, secure, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's industry-leading family of infrastructure devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst Series switches, plus VPN products.
Authorized Windows Support
Progent's Microsoft-certified remote support experts offer network problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist your company with a broad variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 management,
SharePoint Server 2016 migration consulting services,
SharePoint Server 2019 design and integration, Microsoft Teams planning and integration, Skype for Business migration consulting, Lync Server integration and Office Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server planning,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of online desktop services including Microsoft Windows 7 migration help, upgrading to 64-bit workstation software, configuring Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Premier System Security Professionals
Progent's qualified CISSP, ISSAP, and CISM security consultants can provide a range of security solutions to strengthen the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or help your business to recover rapidly following a serious penetration. Security services available from Progent cover thorough security audits utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; quick cleanup after malicious assaults; installing firewalls; establishing secure architectures for off-site and mobile communication; defending your messaging infrastructure from viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote support to help companies of all sizes integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration services such as Microsoft 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent offers the skills of world-class online consulting professionals for special projects that small companies often need. Billing rates for longer-term consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these special areas of information technology allows customers to complete major initiatives within budget and on time. Progent's special online engineering solutions include:
How Your Chattanooga Tennessee Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center service offerings for small businesses with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Call Center services are designed for small companies who don't have the resources to create an internal Help Desk Call Center but who need fast response from a reliable Call Center with professional phone support plus the available expertise to escalate complex problems to advanced consultants.
Progent's Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk consulting support can assist you in creating an efficient new Call Center or improving your current one, identifying or modifying Help Desk Call Center software products to handle the unique needs of your business, or providing occasional online personnel to work with your in-house Call Center team to deal with unusually busy situations like software transitions, major upgrades, or installing new applications.
Progent's Call Center team of seasoned information technology consultants offers your computer users in Chattanooga Tennessee rapid contact with a reliable network service resource with substantial experience delivering telephone-based consulting and remote troubleshooting for networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk recognition as a crucial driver of company efficiency, and Progent's policy is to solve rather than merely document technical issues.
Business Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting staff provides phone-based professional engineering expertise and training in key business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, programming, and training for familiar Microsoft business applications including CRM, Microsoft Project, Word, and Office Excel. To read additional information about Progent's expertise, programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Apple Mac experts can nurture the creative facets of Macintosh systems by delivering phone-based consulting support and training in imaging, audio, and video. Progent's consultants can provide assistance in a variety of Mac creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special procedures such as capturing or digitizing audio or video or establishing an audio/video post production studio.
Remote Network and Server Monitoring Services
Progent offers businesses in Chattanooga Tennessee online network and server monitoring services powered by Microsoft Operations Manager network monitoring, adapted by Progent for your business so that your network maintenance is proactive rather than reactive. By uncovering possible issues before they expand into crashes, remote monitoring can ward off inconvenient and costly network breakdowns. Progent can also deploy network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or systems that incorporate a combination of OS platforms.
To contact Progent about emergency remote expertise with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Emergency Remote Support, call 1-800-993-9400, or refer to Contact Progent.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
Progent locations in Tennessee State