For small businesses located in Chattanooga Tennessee, Progent offers technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX and Microsoft Windows technology. Progent has provided online troubleshooting to businesses in every state in the U.S. (See Progent's client testimonials). In addition, Progent offers the consultation CCIE-qualified network specialists for challenging infrastructure issues, plus the assistance of CISA and CISM-certified security engineers to help with advanced security architecture and business continuity preparedness.
Progent's online support services offer excellent leverage due to the fact that they have the real-world experience and the sophisticated technology to resolve most information system issues rapidly. Efficient support reduces immediate expenses since solutions accumulate fewer chargeable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your location. Your organization benefits additionally with incidental costs by reducing or eliminating system outages and associated losses stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted management.
Progent's pricing model for remote help is structured to stretch your IT service investment. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the services that you actually get. Unlike typical remote service firms, Progent imposes no service activation fee or minimum payments. Progent's one-minute billing unit and simple model for billing avoid situations where quick solutions somehow turn into substantial bills. Progent's penchant for handling technical issues efficiently translates into your business saving cash.
Progent's Remote Support Technologies
Through years of experience, Progent has fine tuned a set of optimized tools and proven methodologies which ensure the maximum level of efficiency for remote engineering help and troubleshooting for small and midsize business IT systems. Progent provides protected VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology permits the engineers of Progent's remote service group to connect to your company's environment without breaching system security.
Progent's powerful technical support database application stores thorough documentation for all service that Progent's customers have received. Progent's authorized consultants have the benefit of the specifics of services provided to every Progent customer by every engineer. This archive of issues and fixes is organized as a conveniently retrievable internal knowledge base that allows Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's high-level certifications and working relationships with major industry leaders including Cisco and Microsoft permit access to other massive support knowledge bases and permit quick access to manufacturers' in-house support staff with the result that Progent's remote consulting specialists are able to determine optimal resolutions quickly.
Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone support in Chattanooga Tennessee or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for network support, go to Immediate Emergency Support.
Online Support Services Available from Progent
Progent's phone-based network support experts offer certified skills in an extensive set of disciplines. This wide range of technical skills permits Progent's engineers to tackle almost any emergency that may take place in a small company network. Certificates held by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, and Design Professional.
To help businesses with mixed-operating system environments, Progent also provides access to engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Remote technical support services available from Progent to small businesses in Chattanooga include:
Special Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a broad range of computer technology such as network infrastructure, messaging systems, system and process security, UNIX and Windows integration, virtual server products for server hardware consolidation and easy management, and transitioning from older systems to current Windows or Linux-based environments. Progent's group-oriented methodology for solving technical issues promotes fast escalation, when required, to consultants with task-relevant experience to tackle complex situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can offer urgent phone-based help for resolving anomalies within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:
Major Linux versions for which Progent can provide expertise include:
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for network engineers, and validates an individual's network technology knowledge at the expert level. Cisco qualified CCIEs can deal with even the most stubborn problems associated with network infrastructure design, deployment, management, security, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing problems with IOS Software network administration tools and developing workarounds or locating software updates. Cisco qualified CCIEs offer exceptional value because their deep expertise allows them to resolve the most intractable problems rapidly. In common cases, less seasoned service providers can struggle for hours or even days with the same problems that a CCIE can resolve in a few minutes.
Few support organizations make Cisco-qualified CCIEs available to support small and medium sized businesses. Progent offers fast telephone access to a Cisco CCIE so you can receive immediate help for serious network problems that are hurting worker productivity but are outside the experience of your regular network maintenance providers. Progent's CCIE engineers can tie into your environment via sophisticated on-line support technology in order to perform quick, secure, and affordable diagnosis and repair.
Progent's CCIEs can provide consulting for all of Cisco's top-selling selection of infrastructure devices including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst Series switches, as well as Virtual Private Network technology.
Authorized Windows Expertise
Progent's Microsoft-premier online service experts can provide network problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the expertise of support professionals who can assist you with a wide range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 design and integration,
Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of online desktop consulting and support services including Windows 7 migration help, moving to 64-bit workstation software, configuring Microsoft Office 2010, and automating workstation deployment.
CISM and CISSP Premier Network Security Specialists
Progent's certified CISM and CISSP network security consultants can provide a range of system protection solutions to improve the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or assist you to recuperate rapidly following a serious penetration. Security solutions available from Progent include: in depth network security analysis using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick recuperation from malicious attacks; configuring firewalls; establishing secure architectures for off-site and mobile connectivity; protecting your email system against viruses, spam and directory harvest attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting services to help businesses of all sizes integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that utilize local IT assets as well as public cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of cloud integration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background delivering advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent can provide the skills of world-class online consulting professionals for special IT projects that small companies often need. Progent's charges for longer-term consulting tasks are set according to the qualifications of the consultants required. Progent's experience with these special fields of computer technology enables clients to execute major initiatives within budget and on time. Progent's project-based remote consulting services include:
How Your Chattanooga Tennessee Company Can Contact Progent's Online Support Experts
Help Desk Services
Progent's Call Center support programs for small and midsize organizations with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Call Center support services are well suited for small businesses who don't have the budget to build and maintain an in-house Call Center but who require quick access to a dependable Call Center with professional telephone assistance as well as the available expertise to escalate complex tasks to advanced engineers.
Progentís Help Desk sharing services allow your business to share the load for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned technical support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative support solution based on the top professional services automation (PSA) platform for handling service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can guide you in establishing an effective new Help Desk Call Center or revamping your existing organization, evaluating or customizing Help Desk software products to address the special needs of your business, or providing temporary online staff to reinforce your in-house Call Center resources during unusually busy scenarios like software migrations, mass upgrades, or installing new applications.
Progent's Help Desk Call Center staff of seasoned information technology professionals gives your workers in Chattanooga Tennessee rapid access to an efficient network service resource with substantial experience offering phone consulting and online troubleshooting for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk perception as a significant driver of business performance, and Progent's intent is to solve rather than just document IT issues.
Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Experts staff can supply online professional engineering expertise and education in special application areas that include ERP, MRP, custom financial systems, and CRM. Progent also can provide expertise, custom development, and training for popular Microsoft business applications including CRM, MS Office Project, Microsoft Office Word, and Office Excel. To learn more information on Progent's expertise, custom programming, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Mac consultants can nurture the creative elements of Apple Mac environments by delivering remote help services and education in imaging, sound, and video. Progent's consultants can provide assistance in a range of Mac creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common projects such as scanning or digitizing audio or video or building an audio/video post production lab.
Remote Network and Server Monitoring Services
Progent offers companies in Chattanooga Tennessee remote network monitoring support powered by Microsoft Operations Manager network monitoring, enhanced by Progent to accommodate your environment so your computer maintenance is proactive and automated. By detecting emerging problems before they evolve into network outages, proactive monitoring can minimize stressful and expensive network breakdowns. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments that incorporate multiple platforms.
To contact Progent about emergency phone-based expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
Progent locations in Tennessee State