For small and midsize companies located in Chattanooga Tennessee, Progent offers help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Microsoft platforms. Progent has delivered remote support to businesses in every state in the U.S. (See Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for challenging infrastructure problems, as well as the assistance of CISA and CISSP-certified security engineers to help with high-level security architecture and business continuity planning.
Progent's remote support engineers offer excellent value because they have the practical background and the sophisticated technology to solve most information system issues rapidly. This reduces direct costs because solutions take up fewer chargeable minutes. Online support also avoids the cost of dispatching a consultant to your office. Your organization saves even more in indirect expenses by reducing or avoiding system downtime and related losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management.
Progent's pricing model for online help is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced just for the services that you receive. In contrast to typical online service companies, Progent asks for no service activation fee or minimum job duration. Progent's one-minute granularity and clean policy for billing save you from scenarios where fast fixes somehow turn into large invoices. Progent's skill at dealing with problems quickly results in your company saving money.
Progent's Online Support Tools
Through years of experience, Progent has developed an array of optimized technologies and field-proven methodologies that allow the highest degree of efficiency for remote technical support and troubleshooting for small business computer systems. Progent provides protected Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology enables the staff of Progent's online support team to access your computer system remotely without violating network security.
Progent's highly evolved service reporting system maintains thorough documentation of the service that Progent's clients have received. Progent's authorized engineers have access to the details of all help provided to every customer by any consultant. This archive of anomalies and resolutions is structured as a conveniently accessible proprietary knowledge base that permits Progent's online support engineers to communicate their knowledge company-wide to ensure that the quality of Progent's technical support improves over time. Progent's high-level accreditations and working associations with key technology companies including Cisco and Microsoft permit access to additional extensive technical support databases and allow fast response from vendors' internal engineering staff so Progent's online service experts are able to find the most efficient solutions in the least time.
Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's phone services in Chattanooga Tennessee or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for network support, go to Immediate Urgent Support.
Remote Technical Support Services Available from Progent
Progent's remote technical service professionals offer credentials in an extensive array of products and technologies. This broad scope of capability enables Progent's consultants to resolve practically any emergency that may take place in a small or midsize business network. Certificates earned by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, and Design Professional.
To provide assistance to businesses with mixed-platform environments, Progent also offers the services of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Online services Offered by Progent to small businesses in Chattanooga include:
Special Consulting Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a broad range of information technology such as system infrastructure, messaging systems, network and process security, UNIX/Linux and Windows integration, virtual server products for server economization and simplified management, and migration from legacy applications to current Microsoft Windows or Linux-powered environments. Progent's team-oriented approach to solving technical issues promotes fast escalation, when required, to consultants with appropriate experience to tackle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can provide urgent phone-based assistance for troubleshooting anomalies within UNIX, Linux, or Solaris systems based on leading versions of UNIX including:
Important Linux platforms for which Progent offers expert support include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network engineers, and indicates a consultant's network technology skills at the expert level. Cisco CCIEs can handle the most stubborn problems surrounding network infrastructure planning, integration, management, security, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or locating software patches. CCIEs are an exceptional value because their depth of expertise enables them to find solutions for the most intractable problems quickly. In common cases, less qualified engineers can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can fix in minutes.
Few consulting providers make Cisco CCIEs available to assist small and medium sized companies. Progent can provide fast telephone access to a Cisco authorized CCIE so your company can receive immediate assistance for complex network infrastructure problems that are lowering worker efficiency but are beyond the experience of your ordinary network service resources. Progent's Cisco CCIE engineers can interface to your computer system by means of advanced remote troubleshooting tools in order to provide efficient, safe, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's popular selection of connectivity products including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as VPN solutions.
Certified Microsoft Windows Support
Progent's Microsoft-premier online service engineers can deliver computer problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can assist you with a broad variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 planning and integration, Microsoft Teams expertise, Skype for Business migration support, Microsoft Lync Server 2013 integration and Office Communications Server upgrade, Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of online desktop support and troubleshooting services such as Microsoft Windows 7 migration help, moving to 64-bit workstation applications, integrating Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Premier Network Security Professionals
Progent's accredited CISSP and ISSAP network security engineers can provide a range of security solutions that can strengthen the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against attacks or assist your business to recuperate quickly after a serious penetration. Security consulting services available from Progent include: comprehensive security audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; rapid recovery from malicious attacks; installing firewalls; designing safe architectures for remote and mobile connectivity; protecting your messaging infrastructure against spam and DHA attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online support services to help businesses of all sizes integrate their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that combine physical IT assets as well as public clouds. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has over two decades of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent can provide the skills of world-class remote consulting experts for special IT projects that small companies frequently request. Billing rates for longer-term consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology allows customers to execute critical initiatives economically and on time. Progent's special remote engineering services include:
How Your Chattanooga Tennessee Company Can Contact Progent's Online Support Experts
Call Center Services
Progent's Help Desk Call Center support alternatives for small and midsize companies with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center support services are well suited for small companies who lack the budget to support an in-house Call Center but who want quick response from a reliable Help Desk Call Center with professional telephone assistance as well as the technical depth to escalate the most challenging trouble tickets to advanced consultants.
Progentís Help Desk sharing services make it possible for your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced support solution based on the leading professional services automation platform for managing service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk consulting expertise can guide you in establishing an effective new Help Desk or enhancing your existing organization, selecting or enhancing Help Desk Call Center software to handle the unique requirements of your company, or providing temporary phone support staff to supplement your existing Help Desk Call Center group during high-demand events such as software transitions, mass updates, or installing brand new applications.
Progent's Help Desk team of seasoned network consultants offers your clients in Chattanooga Tennessee instant access to a large support resource with extensive background providing phone support and online troubleshooting for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Call Center perception as a crucial driver of company efficiency, and Progent's aim is to resolve rather than just document IT issues.
Business Applications Support: Education, Custom Development, and Integration
Progent's Applications Experts Group provides remote and in-depth consulting support and education in specific application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, custom programming, and education for familiar Microsoft business applications such as CRM, Project, Office Word, and Excel. To find out more on Progent's consulting, programming, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Mac consultants can support the artistic aspect of Apple Mac systems by offering phone-based help support and training in graphics, audio, and motion video. Progent's consultants offer help in a range of Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common projects like scanning or digitizing audio or video or configuring an audio/video production facility.
Remote Network and Server Monitoring Services
Progent offers companies in Chattanooga Tennessee remote network monitoring services based on MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your environment so that your network support is proactive and automated. By uncovering potential issues before they expand into downtime, system monitoring can avoid stressful and expensive network failures. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems based on a mix of operating systems.
To get in touch with Progent about emergency online support with UNIX/Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or visit Contact Progent.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
Progent locations in Tennessee State