Urgent Phone Help for Chattanooga Tennessee UNIX, Linux, or Solaris NetworksFor small and midsize companies in Chattanooga Tennessee, Progent offers technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Microsoft technology. Progent has provided remote troubleshooting to businesses in every state in the United States. (See Progent's client recommendations). In addition, Progent offers the consultation CCIE-qualified network specialists for challenging infrastructure problems, plus the services of CISA and CISSP-certified security engineers to help with high-level security design and business continuity preparedness.

Progent's remote support engineers offer exceptional value due to the fact that they have the practical experience and the advanced tools to resolve the majority of network issues quickly. This reduces direct costs because service calls require a smaller number of chargeable consulting minutes. Remote support also eliminates the cost of sending a consultant to your location. Your company benefits even more with incidental costs by minimizing or eliminating system downtime and associated costs resulting from business disruption, upset clients, unproductive workers, and de-focused management.

Progent's pricing model for online help is structured to maximize the impact of your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are charged exclusively for the support that you receive. In contrast to many online service firms, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple policy for billing avoid scenarios where fast repairs somehow turn into big invoices. Progent's penchant for handling problems efficiently results in your company conserving cash.

Progent's Online Technical Support Tools
Over the years, Progent has refined an arsenal of optimized tools and field-proven processes which ensure the maximum level of effectiveness for remote engineering help and troubleshooting for small and midsize business IT systems. Progent offers safe VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's Technical Response Center to communicate with your company's system without breaching system security.

Progent's sophisticated service reporting system stores comprehensive histories describing the support that Progent's clients have been provided. Progent's staff service personnel have access to the records of services provided to every Progent client by any consultant. This archive of anomalies and repairs is structured as a quickly searchable support database that allows Progent's online technical professionals to communicate their experiences company-wide to ensure that the efficiency of Progent's support grows daily. Progent's advanced certifications and working relationships with important technology companies such as Cisco and Microsoft permit access to additional extensive support databases and allow fast access to vendors' in-house product engineers so Progent's online service experts are able to find the best resolutions quickly.

Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Network Help from Progent
To access Progent's remote services in Chattanooga Tennessee or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network support, visit Immediate Urgent Support.

Online Technical Support Services Available from Progent
Progent's remote support experts have certified skills in a comprehensive array of products and technologies. This broad scope of capability enables Progent's engineers to resolve virtually any emergency that may occur in a small company network. Certificates earned by Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.

To help customers with multi-OS networks, Progent also offers access to engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Online support services provided by Progent to companies in Chattanooga include:

  • UNIX, Linux, Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based support services cover a wide range of computer technology such as network architecture, messaging solutions, system and operational security, UNIX and Microsoft Windows coexistence, VMware products for server consolidation and easy management, and transitioning from older applications to current MS Windows or Linux-based environments. Progent's team-based methodology for resolving technical issues enables quick escalation, if necessary, to engineers with appropriate expertise to handle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support expense.

    Progent's UNIX and Linux support engineers can provide urgent online assistance for analyzing anomalies affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:

    Major Linux platforms for which Progent can provide expertise include:
    • RedHat Linux
    • SUSE
    • Debian-GNU
    • Slackware Linux

  • Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
    Cisco Infrastructure Engineers for Chattanooga TennesseeThe Cisco CCIE certification is the top accreditation for networking engineers, and validates a consultant's technical knowledge at the expert level. CCIEs know how to deal with even the most intractable issues occurring in network infrastructure design, installation, administration, protection, and repair. CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating problems with Cisco IOS network management tools and developing alternate approaches or locating program patches. CCIEs are an exceptional cost-effectiveness since their deep experience permits them to find solutions for even the most complex problems rapidly. In many cases, less qualified engineers can struggle for many hours or days with identical problems that a CCIE can dispose of in minutes. Few support providers make CCIEs available to support small and mid-size businesses. Progent offers fast telephone access to a Cisco-qualified CCIE so your company can get urgent help for complex network problems that are lowering business efficiency but are beyond the experience of your local network service resources. Progent's CCIE engineers can interface to your computer system via state-of-the-art remote troubleshooting tools to provide efficient, secure, and economical analysis and repair. Progent's Cisco CCIEs offer assistance with the entire range of Cisco's top-selling family of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst family switches, plus VPN products.

  • Authorized MS Windows Expertise
    MS Windows Support for Chattanooga TennesseeProgent's Microsoft-premier remote support experts offer network troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist your company with a broad variety of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange Server 2019 integration, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Exchange Server 2010 monitoring and support, SharePoint 2016 migration and hybrid integration expertise, SharePoint 2019 design and deployment, Microsoft Teams integration, Skype for Business Server migration consulting, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring, Project Server and Server Online planning, SBS Server support, and Windows Essentials migration and cloud integration.

    Progent in addition can deliver a full array of online PC desktop consulting and support services such as Microsoft Windows 7 migration support, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining desktop configuration.

  • CISSP, ISSAP, and CISM Premier System Security Engineers
    CISSP Certified System Security Engineers for Chattanooga TennesseeProgent's qualified CISSP, ISSAP, and CISM security consultants can provide a variety of security solutions to improve the protection of your UNIX/Linux, Sun Solaris, Mac or Windows network against assaults or help you to recover rapidly following a serious breach. Security solutions offered by Progent include: comprehensive security analysis utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; quick cleanup after malicious assaults; integrating firewalls; establishing secure mechanisms for remote and mobile communication; defending your messaging infrastructure against spam and directory harvest attacks; and initiating 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert remote support services to help organizations of any size integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that utilize on-premises resources along with cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of cloud integration support services that include Microsoft 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background providing advanced consulting support online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract projects that small companies often request. Billing charges for ongoing consulting projects are set based on the level of expertise of the engineers involved. Progent's background in these important areas of computer technology enables customers to complete major projects within budget and on time. Progent's special online consulting services include:
  • Help Desk Services
    Progent's Help Desk Call Center support alternatives for small and midsize companies with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk services are well suited for smaller organizations who lack the money or time to build and maintain an in-house Call Center but who require quick response from an effective Call Center with proficient phone assistance as well as the in-depth expertise to escalate complex trouble tickets to advanced engineers.

    Progent's Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation tool for handling service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Help Desk consulting support can assist you in creating an efficient new Help Desk Call Center or improving your existing one, selecting or customizing Call Center application software to address the unique requirements of your corporation, or adding occasional online staff to work with your internal Help Desk resources to handle high-demand scenarios such as software transitions, mass updates, or installing brand new business software.

    Progent's Call Center team of veteran information technology professionals gives your workers in Chattanooga Tennessee quick access to an effective network service group with substantial background offering telephone-based support and remote diagnostics for IT systems based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk the reputation as a significant contributor to company performance, and Progent's target is to resolve instead of merely report network issues.

  • Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Experts staff can supply remote advanced engineering support and training in specific business application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, MS Word, and Office Excel. For additional information on Progent's expertise, programming, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.

    Progent's Apple Mac professionals can support the creative facets of Macintosh computing by delivering remote consulting support and training in graphics, audio, and video. Progent's consultants can provide expertise in a variety of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with common procedures such as scanning or digitizing audio/video or setting up an audio/video production studio.

    Remote Network and Server Monitoring Support
    Progent offers companies in Chattanooga Tennessee online network and server monitoring services powered by MS System Center Operations Manager network monitoring, enhanced by Progent to suit your environment so your IT support is proactive and automated. By uncovering potential issues before they grow into crashes, system monitoring can minimize inconvenient and costly service breakdowns. Progent can also utilize network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments that support multiple operating systems.

How Your Chattanooga Tennessee Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent remote assistance with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.

Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.

Onsite IT Consulting
Progent locations in Tennessee State

City Address Phone Link
Chattanooga 633 Chestnut St, #600
Chattanooga, TN 37449
United States
(423) 933-2112 Chattanooga Network Support Services
Knoxville 9111 Cross Park Drive, Suite D200
Knoxville, TN 37923
United States
(865) 364-1222 Knoxville Network Support Services
Memphis 119 S. Main Street, Suite 500
Memphis, TN 38103
United States
(901) 425-0300 Memphis Network Support Services
Nashville 4235 Hillsboro Pike
Nashville, TN 37215
United States
(615) 800-2024 Nashville Network Support Services




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    Progent can help your business in any and all phases of your upgrade to Microsoft Exchange Server 2016 including planning high availability (HA) architecture for a local, cloud-based or hybrid environment; licensing requirements for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V design; determining storage requirements for your virtual machines (VMs), databases and logs; setting up HLB for high-availability client access services; designing, configuring and testing Exchange and Windows Servers and DAG groups; integration with SharePoint; preparing the firewall; creating SSL certs; providing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web.

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    Lync 2010 supports IM, Presence, voice/video conferencing, desktop collaboration, and both IP-based and public switched telephone network calling. Microsoft Lync Server 2010 can enhance the capability of Exchange, SharePoint and Office desktop or cloud-based Microsoft 365 and simplify management through integration with Active Directory. Lync can also cut capital and operational costs by doing away with VoIP hardware and subscription services, PBX systems, or conventional video conferencing solutions. Progent's Microsoft-certified IM and Presence experts can provide online and onsite support services to help your company to manage and repair your existing Lync 2010 environment or assess the advantages of upgrading from Lync Server 2010 to Skype for Business, which is the new version of the product. Progent can also assist you to plan and execute a smooth Skype for Business migration or a migration to Microsoft Teams.

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    Cisco's wireless VoIP phones are industrial-grade wireless handsets intended for workers who are mobile within campus, hospitality, retail or other venues where IT management requires portable phones that provide more control, data security and ruggedness than is achievable with the BYOD mode of workplace communications. Creating solutions with Cisco's wireless IP phones typically requires that IT teams configure and optimize numerous key pieces of your Wi-Fi infrastructure including wireless access points, routers, Cisco wireless LAN controllers, and call management software. Progent's Cisco-certified experts offer remote and onsite assistance to help you build and manage a Cisco wireless VoIP phone deployment by providing integration services that range from troubleshooting the set up of a wireless IP phone or AP to offering comprehensive project management outsourcing or co-sourcing services for updating the Wi-Fi architecture of an entire campus.

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    Microsoft Virtual Server, hosted on the Microsoft Windows Server 2003 operating system and based on software originally developed by Connectix, delivers the power needed to accomplish server consolidation, application upgrade, and server quarantine tasks through virtualization technology in an enterprise-class computing network with high expandability, manageability, and availability. Microsoft has targeted Virtual Server 2005 at businesses wishing to improve ROI in application development and piloting, migration from legacy mission-critical software, and server consolidation. Progent's skilled Virtual Server consultants can assist your business to assess and deploy Microsoft Virtual Server.

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