For small and midsize companies located in Chattanooga Tennessee, Progent offers help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Microsoft platforms. Progent has delivered remote support to businesses in every state in the U.S. (See Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for challenging infrastructure problems, as well as the assistance of CISA and CISSP-certified security engineers to help with high-level security architecture and business continuity planning.
Progent's remote support engineers offer excellent value because they have the practical background and the sophisticated technology to solve most information system issues rapidly. This reduces direct costs because solutions take up fewer chargeable minutes. Online support also avoids the cost of dispatching a consultant to your office. Your organization saves even more in indirect expenses by reducing or avoiding system downtime and related losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management.
Progent's pricing model for online help is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced just for the services that you receive. In contrast to typical online service companies, Progent asks for no service activation fee or minimum job duration. Progent's one-minute granularity and clean policy for billing save you from scenarios where fast fixes somehow turn into large invoices. Progent's skill at dealing with problems quickly results in your company saving money.
Progent's Online Support Tools
Through years of experience, Progent has developed an array of optimized technologies and field-proven methodologies that allow the highest degree of efficiency for remote technical support and troubleshooting for small business computer systems. Progent provides protected Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology enables the staff of Progent's online support team to access your computer system remotely without violating network security.
Progent's highly evolved service reporting system maintains thorough documentation of the service that Progent's clients have received. Progent's authorized engineers have access to the details of all help provided to every customer by any consultant. This archive of anomalies and resolutions is structured as a conveniently accessible proprietary knowledge base that permits Progent's online support engineers to communicate their knowledge company-wide to ensure that the quality of Progent's technical support improves over time. Progent's high-level accreditations and working associations with key technology companies including Cisco and Microsoft permit access to additional extensive technical support databases and allow fast response from vendors' internal engineering staff so Progent's online service experts are able to find the most efficient solutions in the least time.
Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's phone services in Chattanooga Tennessee or to learn more about Progent's online support options, contact Progent at
Remote Technical Support Services Available from Progent
Progent's remote technical service professionals offer credentials in an extensive array of products and technologies. This broad scope of capability enables Progent's consultants to resolve practically any emergency that may take place in a small or midsize business network. Certificates earned by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, and Design Professional.
To provide assistance to businesses with mixed-platform environments, Progent also offers the services of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Online services Offered by Progent to small businesses in Chattanooga include:
Progent's UNIX/Linux consultants can provide urgent phone-based assistance for troubleshooting anomalies within UNIX, Linux, or Solaris systems based on leading versions of UNIX including:
Progent also can deliver a wide range of online desktop support and troubleshooting services such as Microsoft Windows 7 migration help, moving to 64-bit workstation applications, integrating Office 2010, and streamlining Business Desktop Deployment.
Progent’s Help Desk sharing services make it possible for your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progent’s Help Desk sharing service is an advanced support solution based on the leading professional services automation platform for managing service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk consulting expertise can guide you in establishing an effective new Help Desk or enhancing your existing organization, selecting or enhancing Help Desk Call Center software to handle the unique requirements of your company, or providing temporary phone support staff to supplement your existing Help Desk Call Center group during high-demand events such as software transitions, mass updates, or installing brand new applications.
Progent's Help Desk team of seasoned network consultants offers your clients in Chattanooga Tennessee instant access to a large support resource with extensive background providing phone support and online troubleshooting for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Call Center perception as a crucial driver of company efficiency, and Progent's aim is to resolve rather than just document IT issues.
Progent's Mac consultants can support the artistic aspect of Apple Mac systems by offering phone-based help support and training in graphics, audio, and motion video. Progent's consultants offer help in a range of Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common projects like scanning or digitizing audio or video or configuring an audio/video production facility.
Remote Network and Server Monitoring Services
Progent offers companies in Chattanooga Tennessee remote network monitoring services based on MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your environment so that your network support is proactive and automated. By uncovering potential issues before they expand into downtime, system monitoring can avoid stressful and expensive network failures. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems based on a mix of operating systems.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
City | Address | Phone | Link |
Chattanooga | 633 Chestnut St, #600 Chattanooga, TN 37449 United States |
(423) 933-2112 | Chattanooga Network Support Services |
Knoxville | 9111 Cross Park Drive, Suite D200 Knoxville, TN 37923 United States |
(865) 364-1222 | Knoxville Network Support Services |
Memphis | 119 S. Main Street, Suite 500 Memphis, TN 38103 United States |
(901) 425-0300 | Memphis Network Support Services |
Nashville | 4235 Hillsboro Pike Nashville, TN 37215 United States |
(615) 800-2024 | Nashville Network Support Services |