Enlarging your remote workforce can have a major effect on network infrastructure, security, and company culture. Progent has 20 years of experience assisting SMBs to plan, deploy, administer, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Chattanooga company to select the appropriate technologies and adhere to leading practices in building and maintaining a safe virtual ecosystem for telecommuters that promotes collaboration and returns maximum value. Progent can provide services ranging from as-needed guidance for helping you past challenging IT roadblocks to full project management or co-management to help you carry out business-critical initiatives.

Progent can assist Chattanooga, Tennessee businesses to succeed with any facet of building a high-functioning work-at-home ecosystem by delivering network infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk services, cybersecurity, backup/restore solutions, and unified management.

IP Voice Solutions for an At-Home Workforce
Extending the company PBX system to accommodate remote users is vital to supporting a productive work-at-home solution. A broad range of cloud-based IP voice platforms are popular with SMBs to support remote users. Many larger organizations depend on Cisco's modern or legacy products for VoIP management. Progent can help organizations of any size to plan or tune a remote IP voice environment that provides the flexibility, convenience and security required for remote users. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to assist businesses tune their current Cisco IP voice environments to handle an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers enterprise IP telephony capabilities to devices such as IP phones, media processing products, Voice over IP gateways, and mixed media applications used throughout the network. Unified Communications Manager supports other mixed media services such as messaging, voice/video conferencing, and customer collaboration networks. For more information about Progent's Unified Communications Manager support, refer to Cisco Unified CM consultants.
  • CallManager is Cisco's earlier call-processing software and has been superseded by Cisco Unified CM. Progent's consultants can help you to maintain your current CallManager deployment or migrate efficiently to Cisco's current IP telephony products. To learn about Progent's support services for CallManager and Cisco's other early IP voice products, see CallManager expertise.
  • Cisco IP Gateways enable integration with public telephony networks and with clients operating beyond the corporate perimeter such as telecommuters. Progent offers expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 product lines and for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to enhance your WAN architecture to support these solutions and provide as-needed deployment and debugging services.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and managing an efficient telecommuter environment for your Chattanooga, Tennessee company, call 1-800-993-9400 or visit Contact Progent.