Enlarging your at-home workforce can have a significant impact on IT infrastructure, security/compliance, and company culture. Progent has 20 years of background assisting SMBs to plan, deploy, administer, tune, and troubleshoot IT networks that incorporate work-from-home employees. Progent can assist your Chattanooga company to select the right tools and follow leading practices in creating and operating a secure virtual solution for teleworkers that promotes collaboration and delivers maximum value. Progent offers support services ranging from on demand guidance for getting you over challenging technical roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Chattanooga, Tennessee companies to succeed with any aspect of creating a high-functioning telecommuting ecosystem by providing network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk augmentation, data security, backup/restore solutions, and centralized management.

IP Voice Solutions for Teleworkers
Expanding the business phone environment to include teleworkers is critical to maintaining an effective at-home workforce. A broad range of cloud-centric VoIP products are popular with small and mid-size businesses to support remote users. Many larger organizations rely on Cisco's current or legacy products for IP voice solutions. Progent can assist businesses of all sizes to design or tune a remote IP voice environment that provides the versatility, convenience and protection needed for teleworkers. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to help businesses tune their current Cisco IP voice systems to handle a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers advanced telephony features to devices such as IP phones, media processing platforms, Voice over IP gateways, and multimedia apps deployed across the network. Unified Communications Manager supports other mixed media services like unified messaging, voice/video conferencing, and team collaboration networks. For more information about Progent's Unified Communications Manager expertise, visit CUCM expertise.
  • Cisco CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM. Progent's consultants can help you to support your current CallManager environment or migrate efficiently to Cisco's current IP telephony solutions. To find out about Progent's support services for Cisco CallManager and Cisco's other older IP voice products, refer to CallManager expertise.
  • Cisco IP Gateways enable connectivity with PSTN networks and with clients operating outside the corporate firewall like at-home workers. Progent can provide expert support for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 product lines and for current Cisco SIP gateways. See Cisco SIP gateway integration consulting.
  • Other VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to update your WAN infrastructure to support these VoIP solutions and deliver as-needed deployment and troubleshooting expertise.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing an efficient telecommuter solution for your Chattanooga, Tennessee company, call 1-800-993-9400 or refer to Contact Progent.