Immediate Remote Technical Support for Chattanooga Tennessee Networks
Urgent Remote Support for Chattanooga NetworksFor businesses in Chattanooga Tennessee, Progent offers online technical support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to solve challenging networking issues, as well as the assistance of CISA and CISSP-qualified security consultants to handle high-level security design and diagnostic issues.

Progent's online technical support engineers offer excellent leverage because they have the practical background and have access to the advanced technology required to solve most network issues rapidly. This reduces direct expenses since solutions accumulate fewer chargeable consulting minutes. Online help also avoids the cost of dispatching a consultant to your office. Your organization saves even more in indirect expenses by reducing or avoiding system outages and related losses resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's advanced online consulting experience is especially important for businesses that depend on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be useful.

Progent's billing policy for remote help is designed to leverage your network support dollar. Progent charges by the minute for telephone-based consulting, so you are billed exclusively for the support that you receive. Unlike many online service organizations, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean model for pricing do away with situations where quick fixes somehow end up as large bills. Progent's penchant for solving problems efficiently means your business saves money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an array of optimized technologies and field-tested methodologies that allow the maximum degree of effectiveness for online engineering help and repair for information systems of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the consultants of Progent's Technical Response Center to interface to your system remotely without compromising system security.

Progent's advanced technical support database system includes thorough histories describing all support that Progent's customers have been provided. Progent's team consultants have the benefit of the records of all help rendered to each Progent client by any Progent consultant. This archive of trouble tickets and repairs is structured as a conveniently accessible proprietary knowledge base that permits Progent's remote technical experts to communicate their knowledge company-wide to ensure that the value of Progent's support services improves over time. Progent's advanced certifications and close associations with important technology companies such as Cisco and Microsoft make available additional vast technical support knowledge bases and allow priority access to vendors' in-house engineering staff with the result that Progent's online service specialists can find the most efficient solutions in the least time.

Online technical services provided by Progent to customers in Chattanooga Tennessee include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate managed services intended to allow small and mid-size businesses to utilize the same best-of-breed technology used by some of the world's leading enterprises. The ProSight portfolio of network management outsourcing services covers all key aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup processes and allows fast restoration of vital files, applications and virtual machines that have become lost or corrupted due to component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security vendors to provide centralized management and world-class protection for your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating devices that require critical software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT staff and your assigned Progent consultant so all looming problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security requirements, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's preparedness either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup environment that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for special IT programs. Billing rates for ongoing consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these special areas of computer technology allows customers to execute major initiatives economically and on time. Progent's project-based remote consulting solutions include:

  • Call Center Expertise
    Progent's Call Center support programs for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all facets of online desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's Help Desk consulting expertise can assist you in building an effective new Help Desk or improving your existing organization, identifying or enhancing Call Center software to meet the unique demands of your company, or adding occasional online staff to reinforce your internal Help Desk group to handle unusually busy situations such as software transitions, major updates, or rolling out new business software.

    Progent's Help Desk Call Center team of experienced network consultants offers your computer users in Chattanooga Tennessee fast access to an efficient network service group with extensive experience offering telephone-based help and remote repair service for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Call Center perception as a significant enabler of company productivity, and Progent's policy is to solve rather than simply report IT issues.

  • Business Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff can supply online and in-depth consulting expertise and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, custom development, and training for popular Microsoft applications including CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To read additional information about Progent's expertise, custom programming, and education offerings, go to Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Chattanooga Tennessee remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can adapt SCOM for your environment so that your network maintenance is proactive and automated. By exposing potential trouble spots before they evolve into full-scale emergencies, remote monitoring can ward off inconvenient and costly network crises. Progent can also utilize network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems powered by a combination of platforms.
How Your Chattanooga Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent phone-based support with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Help, call 1-800-993-9400, or visit Contact Progent. For organizations and startups in Chattanooga Tennessee, Progent's phone-based network support engineers are ready to provide effective and cost-effective system support the moment your company has to have it. Long experience offering online repair services has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity tools to solve computer problems rapidly while eliminating the cost and lost time associated with on-site service calls.

Even if your Chattanooga organization has a regular independent consultant or employs an in-house IT staff that know how to deal with the majority of network issues, Progentís Microsoft certified consultants can provide a convenient and transparent remote expansion of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to resolve unexpected system emergencies or especially complex integration projects.

Advantages of Progent's Network Help for Businesses in Chattanooga Tennessee
Progent's online network troubleshooting services allow your Chattanooga company to realize the advantages of on-call, enterprise-class network support without the expense of maintaining a full-time IT organization. Your network will derive greater business worth by becoming more reliable, efficient, and secure. Benefits to your company include:

  • Convenient virtual extension of your on-site support resources
    With most businesses in Chattanooga Tennessee, nearby computer support resources, whether represented by outside consultants or an in-house maintenance staff, can deal with the majority of network issues. On the other hand, major troubles may occur when your regular resources are overstretched or unavailable, and some trouble may be associated with technology that is unfamiliar to your onsite service people. In these situations, Progent's online support professionals offer a convenient, quick, and economical solution to augment your regular resources and to transfer valuable information to improve your capability to deal with downstream issues locally.

  • Less Reliance on Individual Service Providers
    For IT maintenance, smaller organizations often depend on independent freelance service providers. While independent consultants have smaller overhead than big support organizations and can often charge marginally less, they are sometimes overbooked, making it difficult to respond quickly to crisis situations. If a freelance consultant is busy with another customer, sick, on a trip, or in class, the absence of backup help may force your business to go without assistance during an emergency. As your company expands, network unavailability and problems with vital applications are more costly. The money you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent provides a ready source of backup service experts to insure your IT system is always up and running.

  • Create a Scalable Foundation for Smooth Expansion
    Companies typically start with an information system implemented on a shoestring budget. Without a strong infrastructure, slap-dash fixes often get thrown on top of a weak foundation. As a network grows, stability and expandability issues can hinder the success of the business. Such poorly built environments require careful analysis, intelligent long-term planning, and wide IT knowledge to evolve to a network infrastructure able to provide the stable foundation to handle critical business demands and ease future expansion.

  • Work with Solution Providers Rather Than Technology Vendors
    Smaller offices require guidance and technical education to navigate through an ever more complicated maze of product options available for accelerating business growth and improving efficiency. They do not need a computer engineer who is trying to earn a commission on a certain vendor's technology. Network consulting and product selling can result in a situation where the proposed solution is built around a profitable product rather than the true requirements of a business. Progent eliminates these conflicts by selling only services rather than products. This enables Progent to match IT consulting with the best needs of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of technical background, refined remote support tools, and understanding of enterprise networking enable businesses to avoid the limitations of exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on industry background, in the trenches of IT service, performing a broad variety of technical projects for a large mix of customers. Every Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its support personnel. This guarantees that you get not just expert IT help, but also a support engineer with proven approaches for using computer knowledge to repair real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-site help by the minute. As a result, you are billed only for delivered services. Progent does not demand a higher rate for after-hours or priority service, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no minimum charge and requires no retainer for services delivered during normal working hours. Many service organizations impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick solutions so you won't be forced to allow minor problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to resolve problems that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent has few competitors. Companies who utilize familiar freelance service providers or who maintain internal support personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more robust, secure, and productive.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock system monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering potential issues before they cause lost productivity, network monitoring can save your information network from painful and expensive service disruptions.
How Does My Business Start Getting Online Network Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.



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    The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The interview is designed to evaluate your organization's ability to defend against ransomware or recover rapidly after a ransomware incident. Progent will work with you directly to gather information about your existing antivirus tools and backup/recovery procedures, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup/recovery system that reduces your vulnerability to ransomware and meets your business needs.

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    Progent's disaster recovery support and business continuity consultants can help you create a disaster recovery strategy in case of an IT network disaster. Progent can help you define a complete disaster recovery strategy that incorporates scheduled disaster recovery evaluations and drills. Progent's Microsoft and Cisco-authorized consultants can also help you build an affordable, high-availability system solution that takes into account reliability issues covering a broad array of network technologies and processes.

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    Progent provided a wireless networking environment that enabled a school to improve efficiency and eliminate the recurring costs of a dedicated data connection. Progent recommended a Proxim Tsunami high-speed wireless bridge. The low-cost building-to-building Proxim bridge is intended for connecting separate locations up to 2.5 miles apart and can extend to even longer distances. This wireless alternative provided better bandwidth and reliability than simply amplifying the 802.11b wireless connection, and because it utilizes the 5.8Ghz spectrum it offered protection against outside interference.

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    Progent's certified SharePoint 2019 and SharePoint Online consultants can provide affordable online and onsite consulting expertise, application development, and debugging services for organizations of all sizes who want to migrate to SharePoint Server 2019 or SharePoint Online from legacy releases of SharePoint. Progent can help you plan and execute an efficient upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that combines onsite and cloud-based components into a seamless intranet solution.

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    Progent's Citrix experts can assist you to design, deploy, administer, and support a virtual Windows application delivery solution based on XenApp. Progent's Cisco CCIE network consultants can show you how to enhance your network infrastructure for delivering server and client-side applications, and Progent's datacenter management and support experts can help your organization to manage and maintain a remote datacenter that offers high uptime, enhanced protection, and fast recovery.

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    MS Communications Server provides Instant Messaging and Real Presence in an extensible, world-class package offering advanced security, transparent compatibility with additional Microsoft software, an extendable, industry-standard development platform, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. The product allows cost savings and elevated operational efficiencies, increased worker output, and stronger IP security. Microsoft Office Communications Server has been replaced by Lync Server, which itself has been replaced by Skype for Business. Progent's Microsoft-certified IM and Presence consultants offer remote and onsite configuration support and mediation help for your Office Communications Server environment and can assist you to assess the costs and benefits of migrating to Microsoft's Skype for Business. Progent can also help you to plan and execute a smooth migration that will add business value to your IT system

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    For small companies interested in Progent's IT outsourcing, consulting, or troubleshooting services, call 800-993-9400 or e-mail information@progent.com.

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    Before Progentís Microsoft Operations Manager solution, system problems were approached reactively, after workers were impacted by them. With the benefit of proactive, automated warnings and trend reports created by Microsoft Operations Manager, Progent can now address system issues before they becomes critical enough to impact network uptime. Because of Microsoft Operations Manager, Progent can resolve incipient problems before customers suspect that the problems are there. Progent has background with Microsoft Operations Manager 2005 and MOM 2000 to offer small business IT systems enterprise-class availability, security and productivity.

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