Fast and Affordable Remote Help for Chattanooga Tennessee Computer Systems
For companies located in Chattanooga Tennessee, Progent offers remote help for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have provided remote support to companies in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve complex networking problems, plus the assistance of CISSP-accredited security experts to handle high-level security architecture and troubleshooting issues.
Progent's remote support engineers provide excellent value because they possess the real-world experience and are equipped with the sophisticated tools necessary to resolve most network problems rapidly. This reduces direct costs because solutions require fewer chargeable minutes. Remote support also avoids the cost of sending an engineer to your site. Your organization saves additionally with indirect expenses by minimizing or avoiding system downtime and related losses resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive online technical support experience is especially important for businesses that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be useful.
Progent's pricing policy for remote help is designed to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed only for the support that you actually get. In contrast to typical remote support organizations, Progent asks for no startup charge or minimum fees. Progent's per-minute billing unit and clean policy for billing do away with situations where speedy. minor solutions manage to end up as large tabs. Progent's penchant for solving technical issues efficiently means your business saves cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered an arsenal of optimized technologies and field-proven processes which permit the highest level of efficiency for remote engineering help and repair for information networks of all sizes. Progent provides safe VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the staff of Progent's online support team to interface to your company's environment remotely without compromising network security.
Progent's advanced service reporting application maintains comprehensive records describing all support that Progent's clients have been provided. Progent's authorized service personnel have access to the records of services delivered to every Progent client by every engineer. This database of problems and resolutions is structured as a readily accessible support knowledge base that enables Progent's remote support engineers to share their experiences with the whole team to ensure that the value of Progent's technical support grows over time. Progent's high-level accreditations and close relationships with key vendors including Cisco and Microsoft open up additional extensive technical support knowledge bases and allow fast access to vendors' in-house support staff with the result that Progent's online service experts are able to determine optimal resolutions promptly.
Remote support services provided by Progent to companies in Chattanooga Tennessee include:
Authorized Windows Experts
Progent's Microsoft-expert online service experts can provide computer system repair and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can help you with a broad variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration support, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server integration, and Microsoft Communications Server troubleshooting,
Forefront TMG management and ISA Server migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective PC desktop services to help you company to install, configure, repair, and manage workstations and laptops powered by Microsoft Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 migration support services as well as Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the management of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking professionals, and validates a consultant's network technology knowledge at the expert level. CCIEs can resolve even the most challenging issues occurring in network design, deployment, administration, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network administration tools and developing workarounds or identifying program patches. Cisco qualified CCIEs are an excellent value because their deep expertise enables them to fix problems rapidly. In common cases, less seasoned engineers can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can connect to your computer system via state-of-the-art remote troubleshooting technology to provide fast, secure, and affordable diagnosis and repair.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
Progent locations in Tennessee State
Progent's CCIEs can provide consulting for the entire range of Cisco's industry-leading selection of infrastructure devices. Cisco infrastructure support provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers planning and management, Catalyst switch consulting and support services, Nexus switch consulting, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi AP planning and configuration, Cisco Aironet APs consulting expertise, Cisco WiFi controllers integration consulting, Cisco Security and VPN engineering assistance, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers online and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Consultants
Progent's qualified CISM and CISSP cybersecurity consultants offer a range of system protection solutions that can strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, Linux network against attacks or help you to clean up quickly following a damaging breach. Security support services offered by Progent cover thorough information security analysis using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast cleanup after malicious attacks; configuring firewalls; establishing secure mechanisms for remote and mobile connectivity; guarding your messaging infrastructure from spam and DHA attacks; and instituting 24x7 network monitoring.
Progent can provide expert remote support services to help businesses of all sizes integrate their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can assist you to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that seamlessly combine local IT assets as well as public clouds. To assist you to integrate public clouds with networks, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of experience providing high-level consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a consistent runbook for restoring applications and services rapidly after an outage. SRM supports centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and patches and can generate reports to confirm complete service recovery, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver high availability, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high degree of automation regardless of the physical components used by the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer phone-based support services to cover a broad array of computer technologies including network architecture, email solutions, system and process security, plus UNIX and Windows integration. For server consolidation and easy administration in environments that incorporate Linux and Microsoft Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also help with transitioning from legacy systems to MS Windows or Linux-based environments. Progent's team-oriented approach to resolving technical problems enables quick escalation, if necessary, to consultants with task-relevant experience to handle complex situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts support expense.
Important Linux versions for which Progent can provide expertise include:
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price services intended to allow small and mid-size organizations to utilize the same cutting-edge technology used by some of the industry's top enterprises. Progent's ProSight line of network management outsourcing services addresses all key areas of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the complete malware attack progression including blocking, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also help your company to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup processes and enables fast restoration of critical data, apps and virtual machines that have become lost or corrupted as a result of component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical data. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to deliver web-based management and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper layer of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, track, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management staff and your Progent engineering consultant so that any looming issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an objective evaluation of the health of their network. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with data security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The interview is designed to evaluate your company's preparedness to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent can provide the services of world-class online consulting experts for special information technology projects. Progent's rates for ongoing development or consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these important fields of information technology allows customers to complete critical projects within budget and on schedule. Progent's special online engineering solutions include:
How Your Chattanooga Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Services
Progent's Help Desk Call Center service options for businesses with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all aspects of online desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's regular desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progentís Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran technical support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution based on the top professional services automation platform for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center team of experienced network professionals offers your clients in Chattanooga Tennessee instant assistance from an efficient support group with substantial experience delivering phone consulting and remote repair service for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk Call Center recognition as a key enabler of company success, and Progent's intent is to solve instead of merely annotate technical issues.
- Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Experts Team offers remote advanced consulting support and training in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and training for familiar Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's expertise, custom development, and education offerings, visit Progent's Business Application Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of System Center 2016, extend or optimize an existing one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Chattanooga Tennessee online IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your environment so that your network maintenance is proactive and automated. By anticipating potential trouble spots before they grow into full-scale emergencies, proactive monitoring can head off stressful and expensive network crises. Progent can also utilize network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems powered by a variety of OS platforms.
To get in touch with Progent about urgent remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or refer to Contact Progent.
For companies and startups in Chattanooga Tennessee, Progent's phone-based computer support specialists are ready to deliver expert and cost-effective system help the instant your organization requires it. More than a decade of delivering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to fix IT problems rapidly while avoiding the cost and lost time that comes with on-site support visits.
Even if your Chattanooga organization deals with a local independent support technician or employs a full time organization that know how to handle the majority of network issues, Progentís Microsoft certified consultants can still provide an easy and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the time or the experience to resolve unexpected network crises or especially complex integration projects.
Advantages of Progent's Network Help for Offices in Chattanooga Tennessee
Progent's remote support services allow your Chattanooga organization to enjoy the advantages of timely, enterprise-class network support without the expense of managing a full-time IT organization. Your information system will derive greater strategic value by being more reliable, efficient, and protected. Benefits to your company include:
- Convenient virtual extension of your local IT resources
With most offices in Chattanooga Tennessee, nearby network service resources, whether made up of freelance consultants or an in-house IT staff, can handle the majority of network problems. On the other hand, IT crises might occur when your regular resources are too busy or absent, and some problems may involve IT products that is unfamiliar to your usual service technicians. In these situations, Progent's on-call support experts give you a convenient, quick, and budget-friendly way to augment your local resources and to convey useful knowledge to improve your ability to deal with downstream issues in-house.
- Reduced Reliance on Freelance Service Providers
For network maintenance, smaller businesses commonly depend on individual freelance consultants. While independent consultants carry less internal costs than big consulting organizations and can often charge lower rates, they are sometimes overextended, making it hard to respond quickly to crisis situations. If a freelance consultant is busy with another customer, ill, on a trip, or in class, the absence of reserve help may force your company to wait for assistance during an IT crisis. As your company expands, network downtime and trouble with critical applications are more costly. The budget you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent offers a dependable source of reserve support experts to make sure your IT system remains up and running.
- Build a Scalable Foundation for Seamless Growth
Companies typically start with an information system created on a modest budget. Without a strong framework, band-aid repairs often get thrown onto a weak foundation. As a company grows, stability and expandability issues can hinder the productivity of the business. Such poorly built environments require careful assessment, smart strategic planning, and extensive IT knowledge to evolve to a system infrastructure able to provide the stable foundation to handle vital business requirements and facilitate downstream growth.
- Work with Solution Providers Instead of Technology Resellers
Smaller offices require advice and technical education to negotiate an increasingly complicated array of technology options available for accelerating business growth and enhancing efficiency. Businesses hardly need a network engineer who is attempting to sell a certain vendor's products. Network consulting and product selling can lead to a scenario where the recommended
solution is built around a predetermined product instead of the genuine needs of a client. Progent eliminates these conflicts by selling only services instead of products. This allows Progent to align technical consulting with the real interests of clients.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of IT expertise, fine tuned remote support software, and understanding of corporate IT enable businesses to avoid the limitations associated with exclusive dependence on smaller service firms, individual freelance service providers, or limited internal resources.
Progent adds value by offering:
How Does Our Company Start Getting Remote Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier experts average longer than ten years of real-world industry background, in the trenches of IT support, executing a wide variety of IT tasks for an extensive mix of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting personnel. This guarantees that you get not just expert technical help, but also a support engineer with field-tested approaches for using computer knowledge to solve real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for online support and in-person visits by the minute. Consequently, you are charged just for delivered services. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no startup fee and asks no monthly commitment for services delivered during normal working hours. Many service organizations demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for fast repairs so you will not be forced to permit minor problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent has few competitors. Companies who utilize familiar independent service providers or who employ internal IT staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more reliable, secure, and productive.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to offer round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By uncovering potential problems before they result in downtime, system monitoring can keep your information network from painful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.