Fast Remote Troubleshooting for Chattanooga Tennessee Information Networks
For companies in Chattanooga Tennessee, Progent offers online help for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to handle complex networking issues, plus the assistance of CISA and CISSP-qualified cybersecurity experts to help with high-level security architecture and diagnostic issues.
Progent's online technical support engineers provide excellent value due to the fact that they have the practical background and are equipped with the sophisticated technology needed to solve most network issues rapidly. This lowers direct costs since solutions use up fewer billable consulting minutes. Remote support also avoids the expense of sending an engineer to your location. Your organization saves additionally with incidental expenses by reducing or avoiding network downtime and associated losses due to business discontinuity, upset clients, idle employees, and de-focused management. Progent's extensive online technical support experience is particularly important in environments that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an option.
Progent's billing model for online support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you owe just for the services that you actually get. In contrast to many remote support organizations, Progent requires no service activation charge or minimum fees. Progent's per-minute billing unit and clean policy for pricing prevent situations where speedy. minor fixes somehow turn into big tabs. Progent's penchant for disposing of problems quickly means you saves cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an arsenal of customized tools and proven methodologies which permit the maximum degree of efficiency for online consulting and repair for IT systems of any size. Progent provides safe VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the consultants of Progent's online support team to access your system remotely without violating corporate security.
Progent's powerful technical support reporting application stores extensive records of all service that Progent's clients have been provided. Progent's authorized consultants have access to the history of assistance rendered to each customer by every Progent engineer. This archive of issues and fixes is organized as a quickly exploitable support knowledge base that enables Progent's online technical experts to share their experiences company-wide to ensure that the effectiveness of Progent's support services improves over time. Progent's advanced accreditations and close relationships with key industry leaders such as Cisco and Microsoft make available additional massive technical support knowledge bases and allow priority access to vendors' internal engineering staff with the result that Progent's remote service experts can come up with the most efficient solutions promptly.
Remote support services available from Progent to customers in Chattanooga Tennessee include:
Authorized MS Windows Experts
Progent's Microsoft-expert remote support engineers can deliver computer troubleshooting and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist you with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 integration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange 2010 management,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams expertise, Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Office Access Programming,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of affordable PC desktop services to help you business to deploy, integrate, troubleshoot, and administer workstations and laptops powered by Windows. Progent's PC desktop consulting services include providing Windows 10 upgrade assistance as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for networking consultants, and certifies a consultant's network technology knowledge at the expert level. Cisco-qualified CCIEs know how to deal with the most difficult problems surrounding network planning, deployment, administration, compliance, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating problems with Cisco IOS network administration utilities and developing workarounds or identifying program updates. Cisco CCIEs are an exceptional cost-effectiveness because their depth of expertise allows them to find solutions for problems quickly. In common cases, less seasoned engineers can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE engineers can connect to your environment via sophisticated remote troubleshooting technology in order to provide efficient, secure, and affordable analysis and remediation.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
Progent locations in Tennessee State
Progent's CCIEs offer assistance with the complete line of Cisco's popular family of connectivity appliances by delivering services that include:
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's accredited CISM and CISSP cybersecurity consultants offer a range of system protection solutions that can improve the safety of your Windows, macOS and OS X, or Linux network against assaults or help your business to clean up quickly following a serious penetration. Security solutions available from Progent include: thorough information security assessment using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid recovery from virus and worm attacks; integrating firewalls; designing safe techniques for remote and mobile connectivity; securing your messaging infrastructure from viruses, spam and DHA attacks; and managing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers expert remote consulting to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that seamlessly combine local resources as well as public cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of background delivering high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable runbook for restoring services quickly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and fixes and can produce audit reports to verify complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help your organization to plan, deploy, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide high uptime, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high level of automation independent of the hardware used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer phone-based consulting services to address a broad range of computer technologies including system architecture, email systems, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and simplified management in networks that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux-powered solutions. Progent's team-based methodology for resolving technical problems promotes quick escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This accelerates repair of critical problems, minimizes network downtime, and cuts service costs.
Important Linux versions for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate managed services designed to enable small and mid-size organizations to utilize the same best-of-breed technology deployed by many of the world's leading corporations. The ProSight suite of IT management outsourcing services addresses all key aspects of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital files, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, when needed, can assist you to recover your critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security companies to deliver web-based control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, optimize and debug their networking appliances such as switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding devices that require important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT personnel and your assigned Progent consultant so that all potential problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can save as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security regulations, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's preparedness either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup/recovery system that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT programs. Progent's rates for longer-term development or consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these special areas of computer technology allows clients to complete major projects economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Chattanooga Business Can Contact Progent's Online Service Experts
Call Center Support
Progent's Help Desk Call Center support alternatives for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small organizations a complete solution that manages all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's normal desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most problems.
Progentís Help Desk sharing services make it possible for your IT organization to split the load for Help Desk support transparently between your IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution built around the top professional services automation tool for managing service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk staff of veteran information technology experts gives your customers in Chattanooga Tennessee immediate contact with an efficient network service group with extensive experience offering phone support and online troubleshooting for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk Call Center the reputation as a solid enabler of company productivity, and Progent's intent is to resolve and not just track technical problems.
- Business Applications Services: Training, Programming, and Problem Solving
Progent's Applications Consulting Group provides online advanced consulting expertise and training in key application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers consulting, custom development, and training for Microsoft business applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's consulting, custom programming, and training services, go to Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of System Center 2016, expand or tune an existing one, migrate smoothly from a previous version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent offers businesses in Chattanooga Tennessee remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to accommodate your business so your network maintenance is proactive rather than reactive. By exposing possible trouble spots before they evolve into full-scale emergencies, automated monitoring can head off inconvenient and costly service failures. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or systems that incorporate a combination of OS platforms.
To get in touch with Progent about urgent phone-based assistance with Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in Chattanooga Tennessee, Progent's online computer support specialists can provide effective and economical IT help the moment your company requires it. More than a decade of providing remote repair services has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to solve network problems quickly while avoiding the cost and lost productivity associated with in-person service calls.
Even if your Chattanooga organization works with a local independent consultant or employs a full time IT staff that can deal with the majority of network issues, Progentís Microsoft and Cisco certified engineers are available to provide an easy and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either lack the time or the expertise to resolve sudden network emergencies or particularly complex integration projects.
Advantages of Progent's Network Help for Offices in Chattanooga Tennessee
Progent's online IT consulting services allow your Chattanooga company to experience the advantages of immediate, enterprise-level network support without the cost of managing an in-house IT organization. Your network will acquire added business worth by becoming increasingly reliable, productive, and protected. Benefits to your business include:
- Convenient remote extension of your local support resources
For most organizations in Chattanooga Tennessee, nearby network support resources, whether consisting of freelance consultants or a full-time IT staff, can solve typical technical issues. However, IT crises sometimes strike when your regular resources are too busy or unavailable, and some problems may be associated with IT products that is beyond the scope of your usual service technicians. In these situations, Progent's online service experts give you an easy, fast, and affordable way to augment your local resources and to pass on useful information to increase your ability to handle future problems in-house.
- Reduced Reliance on Individual Service Providers
For network support, smaller businesses commonly rely on independent freelance service providers. Although independent service people carry less internal costs than big service organizations and can afford to charge marginally less, they are often stretched too thin, making it impossible to respond rapidly to urgent situations. If an independent consultant is busy with another client, sick, on a trip, or in training, the absence of backup personnel may force your business to wait for help during an emergency. As your company grows, system unavailability and trouble with vital applications become more expensive. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent offers an on-call source of reserve support expertise to make sure your IT system is always up and running.
- Create a Solid Basis for Seamless Growth
Companies typically begin with an IT architecture created on a shoestring budget. Without a scalable infrastructure, slap-dash repairs often get piled on top of a weak foundation. When a network grows, stability and scalability issues can impede the productivity of the organization. Such badly designed systems require careful analysis, intelligent strategic planning, and wide IT knowledge to evolve to a network infrastructure able to deliver the stable foundation to meet critical business requirements and facilitate future expansion.
- Work with Problem Solvers Instead of Technology Sellers
Smaller companies require advice and technical training to negotiate an ever more complex maze of product alternatives available for promoting business growth and improving efficiency. Businesses hardly need a network engineer who is attempting to resell a certain vendor's technology. Network support and product selling can result in a situation where the recommended
solution is built around a profitable technology rather than the true needs of a business. Progent eliminates these dilemmas by selling only services instead of products. This enables Progent to match technical expertise with the real interests of clients.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical background, refined remote support software, and familiarity with corporate IT enable offices to avoid the limitations associated with excessive dependence on smaller consulting organizations, individual freelance consultants, or limited internal resources.
Progent stands out by offering:
How Does My Business Begin Receiving Remote Technical Support from Progent?
- In-depth Knowledge of Microsoft's Entire Family of Servers
Progent can provide in-depth expertise for Microsoftís popular server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support services, Windows Server 2008 R2 support, Microsoft Windows 2003 maintenance, MS Exchange Server 2019 integration, MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange 2003 Server moves, plus Microsoft SQL Server 2019 configuration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for phone service and in-person help by the minute. Consequently, you pay exclusively for received support. Progent does not impose a higher rate for after-hours or priority support, and within California or in regions where Progent provides on-site service, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no minimum fee and asks no monthly commitment for support services provided during normal business hours. Many support firms impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for fast fixes so you won't be forced to permit minor problems to fester.
- Full Documentation of IT Services
Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all billed services. Unlike some freelance consultants or small service organizations who offer minimal documentation or specifics of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support documentation sent by every staff member to each customer. The discipline of detailing and archiving service records results in more efficient service and avoids a variety of typical misfortunes such as when a service customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few consulting companies to provide 24x7 remote monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating potential issues before they result in downtime, network monitoring can save your information network from stressful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.