Immediate Remote Technical Support for Chattanooga Tennessee Networks
For businesses in Chattanooga Tennessee, Progent offers online technical support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to solve challenging networking issues, as well as the assistance of CISA and CISSP-qualified security consultants to handle high-level security design and diagnostic issues.
Progent's online technical support engineers offer excellent leverage because they have the practical background and have access to the advanced technology required to solve most network issues rapidly. This reduces direct expenses since solutions accumulate fewer chargeable consulting minutes. Online help also avoids the cost of dispatching a consultant to your office. Your organization saves even more in indirect expenses by reducing or avoiding system outages and related losses resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's advanced online consulting experience is especially important for businesses that depend on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be useful.
Progent's billing policy for remote help is designed to leverage your network support dollar. Progent charges by the minute for telephone-based consulting, so you are billed exclusively for the support that you receive. Unlike many online service organizations, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean model for pricing do away with situations where quick fixes somehow end up as large bills. Progent's penchant for solving problems efficiently means your business saves money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an array of optimized technologies and field-tested methodologies that allow the maximum degree of effectiveness for online engineering help and repair for information systems of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the consultants of Progent's Technical Response Center to interface to your system remotely without compromising system security.
Progent's advanced technical support database system includes thorough histories describing all support that Progent's customers have been provided. Progent's team consultants have the benefit of the records of all help rendered to each Progent client by any Progent consultant. This archive of trouble tickets and repairs is structured as a conveniently accessible proprietary knowledge base that permits Progent's remote technical experts to communicate their knowledge company-wide to ensure that the value of Progent's support services improves over time. Progent's advanced certifications and close associations with important technology companies such as Cisco and Microsoft make available additional vast technical support knowledge bases and allow priority access to vendors' in-house engineering staff with the result that Progent's online service specialists can find the most efficient solutions in the least time.
Online technical services provided by Progent to customers in Chattanooga Tennessee include:
Authorized Windows Expertise
Progent's Microsoft-premier remote service professionals can deliver computer system repair and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can help your company with a broad variety of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams configuration help, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of affordable PC desktop services to help your company to install, configure, repair, and administer workstations and laptops based on Windows. Progent's desktop support services include offering Windows 10 integration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure consultants, and indicates a consultant's technical knowledge at the master level. Cisco CCIEs can deal with the most difficult issues surrounding network infrastructure planning, installation, administration, security, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house engineers in isolating anomalies with IOS Software network management tools and developing alternate approaches or identifying program updates. Cisco CCIEs provide exceptional cost-effectiveness because their deep experience permits them to fix problems rapidly. In typical instances, less seasoned consultants can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can tie into your computer system using advanced remote support tools in order to perform efficient, secure, and economical analysis and remediation.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
Progent locations in Tennessee State
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's popular selection of connectivity products by providing services that include:
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's accredited CISM and CISSP security and compliance experts can provide a range of system protection services to improve the safety of your Microsoft Windows, macOS and OS X, or Linux network against internal or external threats or assist your company to clean up rapidly following a damaging breach. Security consulting services offered by Progent cover thorough information security audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast cleanup after malicious attacks; configuring firewalls; establishing secure mechanisms for remote and mobile access; protecting your messaging infrastructure from spam and DHA attacks; and setting up 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online support to help organizations of any size integrate their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to plan and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that combine physical resources along with public clouds. To assist you to integrate public cloud services with networks, Progent offers a range of public cloud integration services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of experience providing high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a repeatable workflow for restoring services rapidly after an outage. SRM provides centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also allows transparent testing for site recovery, updates and fixes and can produce reports to verify full service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to design, configure, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud solutions that provide maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high level of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer online support services to address a wide array of computer technologies including system architecture, email systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy administration in environments that incorporate Linux with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with migration from older applications to MS Windows or Linux-powered environments. Progent's group-oriented methodology for solving network problems promotes quick escalation, if necessary, to consultants with appropriate experience to tackle complex situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts support expense.
Major Linux versions for which Progent offers expert support include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate managed services intended to allow small and mid-size businesses to utilize the same best-of-breed technology used by some of the world's leading enterprises. The ProSight portfolio of network management outsourcing services covers all key aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup processes and allows fast restoration of vital files, applications and virtual machines that have become lost or corrupted due to component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security vendors to provide centralized management and world-class protection for your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating devices that require critical software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT staff and your assigned Progent consultant so all looming problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security requirements, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's preparedness either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup environment that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for special IT programs. Billing rates for ongoing consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these special areas of computer technology allows customers to execute major initiatives economically and on time. Progent's project-based remote consulting solutions include:
How Your Chattanooga Company Can Contact Progent's Remote Support Experts
Call Center Expertise
Progent's Call Center support programs for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all facets of online desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.
Progent's Help Desk consulting expertise can assist you in building an effective new Help Desk or improving your existing organization, identifying or enhancing Call Center software to meet the unique demands of your company, or adding occasional online staff to reinforce your internal Help Desk group to handle unusually busy situations such as software transitions, major updates, or rolling out new business software.
Progent's Help Desk Call Center team of experienced network consultants offers your computer users in Chattanooga Tennessee fast access to an efficient network service group with extensive experience offering telephone-based help and remote repair service for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Call Center perception as a significant enabler of company productivity, and Progent's policy is to solve rather than simply report IT issues.
- Business Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts staff can supply online and in-depth consulting expertise and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, custom development, and training for popular Microsoft applications including CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To read additional information about Progent's expertise, custom programming, and education offerings, go to Progent's Applications Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Chattanooga Tennessee remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can adapt SCOM for your environment so that your network maintenance is proactive and automated. By exposing potential trouble spots before they evolve into full-scale emergencies, remote monitoring can ward off inconvenient and costly network crises. Progent can also utilize network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems powered by a combination of platforms.
To get in touch with Progent about urgent phone-based support with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Help, call 1-800-993-9400, or visit Contact Progent.
For organizations and startups in Chattanooga Tennessee, Progent's phone-based network support engineers are ready to provide effective and cost-effective system support the moment your company has to have it. Long experience offering online repair services has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity tools to solve computer problems rapidly while eliminating the cost and lost time associated with on-site service calls.
Even if your Chattanooga organization has a regular independent consultant or employs an in-house IT staff that know how to deal with the majority of network issues, Progentís Microsoft certified consultants can provide a convenient and transparent remote expansion of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to resolve unexpected system emergencies or especially complex integration projects.
Advantages of Progent's Network Help for Businesses in Chattanooga Tennessee
Progent's online network troubleshooting services allow your Chattanooga company to realize the advantages of on-call, enterprise-class network support without the expense of maintaining a full-time IT organization. Your network will derive greater business worth by becoming more reliable, efficient, and secure. Benefits to your company include:
- Convenient virtual extension of your on-site support resources
With most businesses in Chattanooga Tennessee, nearby computer support resources, whether represented by outside consultants or an in-house maintenance staff, can deal with the majority of network issues. On the other hand, major troubles may occur when your regular resources are overstretched or unavailable, and some trouble may be associated with technology that is unfamiliar to your onsite service people. In these situations, Progent's online support professionals offer a convenient, quick, and economical solution to augment your regular resources and to transfer valuable information to improve your capability to deal with downstream issues locally.
- Less Reliance on Individual Service Providers
For IT maintenance, smaller organizations often depend on independent freelance service providers. While independent consultants have smaller overhead than big support organizations and can often charge marginally less, they are sometimes overbooked, making it difficult to respond quickly to crisis situations. If a freelance consultant is busy with another customer, sick, on a trip, or in class, the absence of backup help may force your business to go without assistance during an emergency. As your company expands, network unavailability and problems with vital applications are more costly. The money you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent provides a ready source of backup service experts to insure your IT system is always up and running.
- Create a Scalable Foundation for Smooth Expansion
Companies typically start with an information system implemented on a shoestring budget. Without a strong infrastructure, slap-dash fixes often get thrown on top of a weak foundation. As a network grows, stability and expandability issues can hinder the success of the business. Such poorly built environments require careful analysis, intelligent long-term planning, and wide IT knowledge to evolve to a network infrastructure able to provide the stable foundation to handle critical business demands and ease future expansion.
- Work with Solution Providers Rather Than Technology Vendors
Smaller offices require guidance and technical education to navigate through an ever more complicated maze of product options available for accelerating business growth and improving efficiency. They do not need a computer engineer who is trying to earn a commission on a certain vendor's technology. Network consulting and product selling can result in a situation where the proposed
solution is built around a profitable product rather than the true requirements of a business. Progent eliminates these conflicts by selling only services rather than products. This enables Progent to match IT consulting with the best needs of clients.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of technical background, refined remote support tools, and understanding of enterprise networking enable businesses to avoid the limitations of exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house resources.
Progent adds value by offering:
How Does My Business Start Getting Online Network Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on industry background, in the trenches of IT service, performing a broad variety of technical projects for a large mix of customers. Every Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its support personnel. This guarantees that you get not just expert IT help, but also a support engineer with proven approaches for using computer knowledge to repair real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for phone service and on-site help by the minute. As a result, you are billed only for delivered services. Progent does not demand a higher rate for after-hours or priority service, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no minimum charge and requires no retainer for services delivered during normal working hours. Many service organizations impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick solutions so you won't be forced to allow minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to resolve problems that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent has few competitors. Companies who utilize familiar freelance service providers or who maintain internal support personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more robust, secure, and productive.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only consulting companies to offer round-the-clock system monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering potential issues before they cause lost productivity, network monitoring can save your information network from painful and expensive service disruptions.
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.