Fast Remote Technical Support for Chattanooga Tennessee Information Networks
Urgent Phone Help for Chattanooga NetworksFor organizations located in Chattanooga Tennessee, Progent provides remote support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online support to companies in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to handle complex networking problems, plus the services of CISSP-certified cybersecurity consultants to help with advanced security architecture and troubleshooting issues.

Progent's remote support experts offer excellent leverage due to the fact that they have the real-world experience and are equipped with the advanced tools needed to resolve most information system problems quickly. Efficient support lowers direct costs since service calls use up minimal chargeable minutes. Online help also avoids the cost of sending an engineer to your office. Your organization benefits even more in indirect costs by minimizing or eliminating network downtime and related costs stemming from business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced online consulting experience is particularly valuable for businesses that depend on public clouds for vital network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an option.

Progent's billing policy for remote support is structured to stretch your network support investment. Progent bills by the minute for phone assistance, so you owe only for the support that you receive. In contrast to many online service companies, Progent asks for no initialization fee or minimum job duration. Progent's one-minute granularity and clean model for billing do away with scenarios where quick repairs manage to end up as big bills. Progent's penchant for solving problems efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered an array of customized tools and field-proven processes that allow the maximum level of effectiveness for remote consulting and repair for computer networks of any size. Progent provides protected VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the consultants of Progent's remote service group to connect to your environment without compromising corporate security.

Progent's sophisticated customer support database system includes comprehensive histories describing the service that Progent's customers have been provided. Progent's staff consultants have the benefit of the records of services provided to every Progent customer by every consultant. This history of issues and fixes is structured as an easily searchable proprietary knowledge base that permits Progent's remote support professionals to share their experiences with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's extensive list of accreditations and close relationships with important technology companies such as Cisco and Microsoft make available other massive support databases and allow fast response from vendors' internal product engineers with the result that Progent's online consulting specialists are able to arrive at optimal resolutions promptly.

Online technical services provided by Progent to companies in Chattanooga Tennessee include:

ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate services intended to enable small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by many of the industry's leading enterprises. Progent's ProSight suite of network monitoring and management services covers all critical areas of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning technology to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to address the complete threat progression including filtering, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that allows you prove compliance with legal and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup technology companies to create ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your data backup operations and allow transparent backup and rapid recovery of important files/folders, apps, images, and VMs. ProSight DPS helps you protect against data loss caused by equipment failures, natural disasters, fire, cyber attacks such as ransomware, user mistakes, malicious insiders, or application bugs. Managed services available in the ProSight DPS family include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer businesses of any size a versatile and cost-effective alternative for assessing, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT system. In addition to optimizing the protection and functionality of your computer network, Progent's software/firmware update management services allow your in-house IT staff to concentrate on line-of-business initiatives and activities that derive maximum business value from your network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo technology to defend against password theft by using two-factor authentication (2FA). Duo supports single-tap identity verification with Apple iOS, Google Android, and other personal devices. With 2FA, when you sign into a secured online account and enter your password you are requested to verify who you are via a device that only you possess and that is accessed using a different ("out-of-band") network channel. A broad range of devices can be used for this second means of authentication such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may register several verification devices. To learn more about ProSight Duo two-factor identity validation services, go to Duo MFA two-factor authentication (2FA) services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security companies to provide web-based management and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, optimize and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating tedious management processes, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding appliances that need important software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so that all looming problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you’re making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security standards, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's preparedness either to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing cybersecurity posture and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup environment that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract IT programs. Progent's charges for longer-term development or consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these special areas of computer technology allows customers to execute major projects economically and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Call Center Support
    Progent's Call Center service offerings for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, co-managed Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all facets of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Help Desk consulting expertise can assist you in establishing an effective new Help Desk or enhancing your current one, identifying or enhancing Call Center application software to meet the unique requirements of your corporation, or adding occasional phone support staff to supplement your existing Help Desk Call Center resources to deal with high-demand scenarios like software migrations, mass updates, or installing new business software.

    Progent's Call Center team of veteran information technology experts offers your clients in Chattanooga Tennessee quick assistance from a dependable technical support resource with substantial background providing phone support and remote troubleshooting for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk Call Center the reputation as a crucial driver of business productivity, and Progent's goal is to resolve rather than merely track network problems.

  • Applications Services: Training, Programming, and Integration
    Progent's Applications Consulting Group provides phone-based advanced consulting expertise and education in special business application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting, programming, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. For additional information about Progent's expertise, custom programming, and education services, visit Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver organizations in Chattanooga Tennessee remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to fit your business so that your network support is proactive and automated. By anticipating emerging trouble spots before they grow into network outages, remote monitoring can minimize disruptive and costly service failures. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments powered by a combination of operating systems.
How Your Chattanooga Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based help with Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Online Help, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Chattanooga Tennessee, Progent's online computer support engineers can deliver professional and affordable system support whenever your business needs it. Long experience offering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to fine tune online access technology to repair network problems rapidly while eliminating the cost and lost time that comes with on-premises support calls.

Even if your Chattanooga business relies on a regular freelance consultant or maintains an in-house IT staff that know how to handle day-to-day computer problems, Progent�s Microsoft certified consultants can provide a convenient and transparent virtual extension of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to address unexpected system emergencies or particularly complicated integration projects.

Advantages of Progent's Network Help for Companies in Chattanooga Tennessee
Progent's remote network troubleshooting services allow your Chattanooga company to have the advantages of immediate, expert IT support without the expense of maintaining an in-house IT organization. Your information system will derive added strategic value by becoming increasingly available, productive, and protected. Advantages to your company include:

  • Seamless remote expansion of your on-site IT resources
    With most offices in Chattanooga Tennessee, local network service resources, whether made up of freelance consultants or an internal IT staff, can solve the majority of network problems. On the other hand, major troubles can spring up when local resources are too busy or unavailable, and some trouble may be associated with technology that is unfamiliar to your usual support people. In these cases, Progent's on-call service specialists offer a convenient, fast, and budget-friendly solution to augment your regular help and to convey useful knowledge to improve your ability to resolve downstream issues locally.

  • Reduced Dependence on Freelance Consultants
    For IT support, smaller companies often depend on independent freelance consultants. While freelance consultants have less overhead than big service firms and can often charge lower rates, they are often stretched too thin, making it difficult to respond quickly to crisis situations. If a freelance service provider is occupied with another client, sick, on a trip, or in class, the absence of fallback personnel may require your business to wait for assistance during an IT crisis. As your network grows, system downtime and problems with vital software become more expensive. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a reliable source of reserve support expertise to insure your network stays available.

  • Build a Solid Basis for Smooth Growth
    Companies typically begin with an IT system implemented on a shoestring budget. Lacking a robust framework, band-aid fixes often get piled on top of an unstable foundation. When a network grows, reliability and expandability problems can impede the success of the organization. Such badly built environments need careful assessment, intelligent strategic planning, and broad-based IT knowledge to upgrade to a system architecture that can offer the solid foundation to handle current business demands and simplify future expansion.

  • Work with Problem Solvers Rather Than Product Resellers
    Smaller businesses need advice and technical training to negotiate an increasingly complex array of technology alternatives capable of promoting business success and enhancing productivity. Businesses do not need a computer engineer who is trying to resell a specific vendor's products. IT support and product sales can lead to a situation where the recommended solution is designed around a profitable product instead of the true requirements of a business. Progent avoids these conflicts of interest by selling only services instead of products. This enables Progent to align technical expertise with the best needs of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT experience, fine tuned remote support tools, and understanding of enterprise networking allow offices to avoid the limitations of exclusive dependence on smaller service organizations, independent freelance consultants, or limited internal resources.

Progent adds value by offering:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier Certified experts average more than ten years of real-world industry experience, at the forefront of IT support, performing a broad range of IT projects for a large array of clients. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting personnel. This ensures that you get not just world-class technical skills, but also a consultant with field-tested methods for using technical knowledge to fix real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-premises visits per minute. As a result, you owe just for delivered support. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in areas where Progent provides on-site service, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and asks no monthly commitment for services provided during normal working hours. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for quick solutions so you won't be tempted to permit simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to deal with problems that are within their comfort zone, Progent can focus on offering high-value skills where Progent faces little competition. Companies who utilize trusted independent consultants or who maintain internal support staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and productive.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting companies to provide 24x7 system monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your IT network from stressful and expensive availability losses.
How Does Our Company Begin Receiving Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.



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