Fast Online Support for Chattanooga Tennessee Information Networks
Fast Phone Consulting for Chattanooga SystemsFor organizations in Chattanooga Tennessee, Progent offers remote help for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with challenging infrastructure issues, as well as the services of CISA and CISSP-qualified cybersecurity experts to help with high-level security architecture and troubleshooting issues.

Progent's online support experts provide excellent value due to the fact that they possess the practical experience and are equipped with the sophisticated tools required to solve most information system issues rapidly. Efficient support reduces direct costs because service calls accumulate minimal billable minutes. Online support also eliminates the expense of sending a consultant to your location. Your company saves even more with indirect costs by minimizing or eliminating system downtime and associated losses due to business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced online consulting know-how is particularly helpful for businesses that are dependent on public clouds for vital network infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be useful.

Progent's pricing model for remote help is designed to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you are charged exclusively for the support that you actually get. Unlike many online support firms, Progent requires no service activation charge or minimum fees. Progent's one-minute granularity and clean model for pricing do away with situations where quick solutions somehow turn into big tabs. Progent's skill at handling problems quickly means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an array of customized tools and proven methodologies which promote the highest degree of efficiency for online technical support and troubleshooting for information networks of any size. Progent provides protected Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the consultants of Progent's remote service group to connect to your company's computer system without compromising corporate security.

Progent's proven customer support database system maintains extensive documentation of all service that Progent's customers have received. Progent's team service personnel have the benefit of the history of support provided to each customer by any consultant. This database of trouble tickets and responses is structured as a readily searchable proprietary database that enables Progent's online technical engineers to communicate their knowledge company-wide to make sure that the quality of Progent's technical support improves daily. Progent's extensive list of certifications and working associations with key industry leaders such as Cisco and Microsoft open up additional extensive support databases and permit priority access to manufacturers' internal engineering staff with the result that Progent's online consulting specialists can find the most efficient resolutions promptly.

Online support available from Progent to customers in Chattanooga Tennessee include:

ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate managed services intended to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions used by some of the world's leading corporations. Progent's ProSight line of outsourced network management services covers all key areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior machine learning tools to defend endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to manage the entire threat progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you prove compliance with legal and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also assist you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup product companies to produce ProSight Data Protection Services (DPS), a family of offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup processes and enable non-disruptive backup and fast restoration of vital files, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss resulting from hardware failures, natural disasters, fire, malware like ransomware, human mistakes, ill-intentioned employees, or application glitches. Managed backup services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these managed backup services are best suited for your network.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer businesses of any size a flexible and cost-effective solution for assessing, testing, scheduling, implementing, and documenting updates to your dynamic information system. In addition to maximizing the protection and reliability of your IT environment, Progent's software/firmware update management services permit your IT team to focus on more strategic initiatives and tasks that derive the highest business value from your network. Read more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation on Apple iOS, Google Android, and other personal devices. With Duo 2FA, when you log into a secured online account and give your password you are asked to verify your identity via a device that only you have and that uses a different network channel. A wide selection of devices can be used as this second means of ID validation such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may register multiple validation devices. For more information about ProSight Duo identity authentication services, visit Cisco Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of in-depth reporting tools created to integrate with the top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as inconsistent support follow-through or machines with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to provide web-based control and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, track, reconfigure and debug their networking appliances such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating complex network management processes, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating devices that require important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management personnel and your assigned Progent consultant so any potential problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an objective assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security regulations, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's preparedness to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup/recovery system that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract IT projects. Billing rates for longer-term consulting tasks are set based on the level of expertise of the engineers assigned. Progent's experience with these important fields of information technology enables clients to complete major projects economically and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Call Center Expertise
    Progent's Call Center programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all facets of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve the most problems.

    Progent's shared Help Desk services make it possible for your business to split responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced support solution built around the leading professional services automation platform for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.

    Progent's Help Desk Call Center staff of seasoned information technology experts provides your customers in Chattanooga Tennessee immediate access to an efficient network service group with years of experience delivering phone help and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Call Center the reputation as a solid enabler of company productivity, and Progent's intent is to solve and not just track network issues.

  • Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Consulting staff provides phone-based and in-depth consulting expertise and education in specific application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for Microsoft applications such as CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. For more on Progent's expertise, customization, and education services, go to Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide advanced remote and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of Microsoft System Center2, extend or tune an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Chattanooga Tennessee remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can adapt Operations Manager to fit your environment so your network support is proactive and automated. By spotting emerging issues before they result in network outages, automated monitoring can avoid disruptive and costly network failures. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or networks that support multiple OS platforms.
How Your Chattanooga Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For companies and startups in Chattanooga Tennessee, Progent's phone-based computer support engineers are ready to provide expert and cost-effective IT help whenever your organization needs it. More than two decades of offering remote repair services has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to refine online connectivity technology to fix IT problems rapidly while eliminating the cost and lost productivity that comes with in-person support calls.

Even if your Chattanooga office relies on a regular freelance support technician or employs an in-house IT staff that know how to deal with the majority of computer problems, Progent's Microsoft certified consultants can provide a convenient and seamless remote extension of your on-site resources in cases when your regular service personnel either lack the time or the experience to handle sudden system emergencies or particularly complex integration projects.

Benefits of Progent's IT Support for Offices in Chattanooga Tennessee
Progent's online support services allow your Chattanooga company to experience the benefits of immediate, world-class network support without the expense of managing an in-house IT organization. Your network will derive added business value by becoming more available, efficient, and secure. Advantages to your company include:

  • Convenient remote expansion of your on-site support resources
    For most businesses in Chattanooga Tennessee, nearby computer service providers, whether made up of outside consultants or an internal IT staff, can deal with the majority of technical problems. On the other hand, IT crises may spring up when local support personnel are overstretched or absent, and some problems may involve technology that is unfamiliar to your usual support people. In these instances, Progent's on-call support experts offer an easy, fast, and economical way to augment your local resources and to pass on useful knowledge to improve your capability to resolve future issues locally.

  • Reduced Dependence on Freelance Service Providers
    For network maintenance, smaller companies often depend on independent freelance service providers. While independent service people have smaller internal costs than big service companies and can afford to charge marginally less, they are often stretched too thin, making it hard to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, sick, on a trip, or in training, the absence of backup personnel may require your company to wait for help during an IT crisis. As your company grows, system downtime and trouble with critical software are more expensive. The budget you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent provides an on-call source of reserve support experts to insure your IT system remains available.

  • Build a Solid Foundation for Smooth Expansion
    Businesses often start with an IT architecture implemented on a shoestring budget. Without a proper framework, band-aid repairs often get piled onto a weak foundation. As a network grows, reliability and expandability problems can impede the productivity of the organization. Such badly designed environments require careful assessment, smart strategic planning, and wide IT knowledge to evolve to a network architecture that can provide the solid foundation to handle vital business demands and simplify future growth.

  • Work with Problem Solvers Instead of Product Vendors
    Smaller businesses require advice and technical education to navigate through an ever more complex maze of product options available for promoting business growth and enhancing efficiency. They do not need a computer consultant who is motivated to resell a specific vendor's technology. IT consulting and product selling can lead to a scenario where the recommended solution is built around a profitable product instead of the true requirements of a client. Progent avoids these dilemmas by selling only services instead of products. This allows Progent to match IT consulting with the best interests of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of technical knowledge, refined remote support tools, and familiarity with enterprise networking enable businesses to escape the pitfalls of excessive dependence on smaller service firms, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

How Does Our Company Begin Getting Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.

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    Medium-size businesses can enjoy all the benefits of Operations Manager and have fast availability of Progent's Microsoft and Cisco Premier network support professionals. With Progent's affordably priced IT service packages, medium-size organizations can select a simple co-sourcing service program based on Microsoft System Center Operations Manager 2007 with network monitoring, automated alerts, in-depth system analysis, Help Desk support, and online service. For companies with mission-critical applications who need high availability networking, Progent offers a comprehensive 24x7 outsourcing package. Progent offers expertise in Microsoft Operations Manager 2007 to provide medium-size company networks enterprise-class reliability, protection and productivity.

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    SharePoint Professional

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    Before Progent's MOM-based solution, system problems were handled reactively, after workers were impacted by them. With the help of proactive, computer generated alerts and trend analyses sent by MOM, Progent can now anticipate system troubles before they grow to be serious enough to impact network availability. Because of Microsoft Operations Manager, Progent can deal with looming problems before clients are aware that the problems are there. Progent has expertise with Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to provide small company networks enterprise-class service continuity, safety and productivity.

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    Cisco's Catalyst wireless controllers simplify the management of Wi-Fi LANs by unifying the configuration and management of wireless access points, optimizing Wi-Fi throughput by limiting the effect of RF congestion, improving Wi-Fi uptime with fast auto-failover, and hardening data security by detecting threats and analyzing network traffic according to user type and location. Progent can assist your business to configure Cisco Wi-Fi controllers to manage and monitor wireless LANs of any size. Progent can help you to administer and debug your current Cisco Wi-Fi solution or implement a smooth transition to Cisco's latest wireless controller technology.

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    The new ASA 5500-X Series Next-Generation Firewalls with Firepower Services deliver substantially more value than Cisco's earlier firewalls and have replaced the ASA 5500 and PIX 500 security appliances for all new installations. Progent's Cisco-premier CCIE network experts can help you to maintain your legacy PIX or ASA 5500 security appliances or migrate to ASA 5500-X firewalls with Firepower Services. Progent can also assist you to plan, deploy, optimize, administer and debug firewall environments built around ASA 5500-X firewalls with Firepower Services.

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