Fast and Affordable Online Troubleshooting for Chattanooga Tennessee IT Networks
Immediate Remote Help for Chattanooga SystemsFor businesses in Chattanooga Tennessee, Progent provides online technical support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging networking problems, plus the services of CISA and CISSP-accredited cybersecurity experts to handle high-level security design and diagnostic issues.

Progent's remote support engineers offer exceptional value due to the fact that they possess the real-world experience and have access to the advanced tools necessary to solve the majority of information system issues quickly. Efficient support lowers immediate costs since solutions require minimal billable consulting minutes. Online help also eliminates the cost of sending an engineer to your site. Your company benefits even more in indirect expenses by reducing or eliminating system outages and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's advanced online consulting experience is especially important for organizations that rely on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an option.

Progent's billing model for online support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are billed only for the support that you receive. In contrast to typical online support companies, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing save you from scenarios where quick repairs manage to end up as large invoices. Progent's penchant for dealing with problems quickly means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an array of optimized technologies and field-proven methodologies which ensure the highest degree of effectiveness for online engineering help and repair for IT systems of any size. Progent's Technical Response Center can interface to your company's system without compromising network security.

Progent's powerful service reporting application stores extensive documentation of all service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the history of services provided to each client by any Progent consultant. This archive of issues and resolutions is stored as an easily searchable support knowledge base that enables Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the value of Progent's support services improves daily. Progent's high-level accreditations and working associations with important industry leaders including Cisco and Microsoft make available additional extensive support knowledge bases and permit fast response from manufacturers' internal engineering staff with the result that Progent's remote consulting experts can find optimal solutions promptly.

Online services offered by Progent to clients in Chattanooga Tennessee include:

Progent's ProSight Subscription-based Services for Small and Mid-size Businesses
Progent offers a family of affordable, subscription-based services designed to enable small and mid-size organizations to benefit from the same advanced technology deployed by many of the industry's leading corporations. The ProSight line of network monitoring and management services addresses all critical facets of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so all potential issues can be addressed before they can impact your network. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven platform for monitoring and managing your client-server infrastructure by providing tools for performing common tedious tasks. These can include health monitoring, patch management, automated remediation, endpoint deployment, backup and recovery, anti-virus defense, remote access, standard and custom scripts, resource inventory, endpoint profile reports, and debugging help. If ProSight LAN Watch with NinjaOne RMM spots a serious problem, it transmits an alert to your specified IT personnel and your assigned Progent technical consultant so that emerging issues can be fixed before they impact your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of real-time management reporting tools created to work with the industry's top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as spotty support follow-through or endpoints with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup product vendors to create ProSight Data Protection Services, a portfolio of management outsourcing plans that provide backup-as-a-service. ProSight DPS products manage and track your backup operations and allow non-disruptive backup and rapid recovery of critical files/folders, applications, images, and VMs. ProSight DPS lets you avoid data loss caused by hardware breakdown, natural calamities, fire, cyber attacks like ransomware, user mistakes, malicious employees, or software bugs. Managed backup services in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these fully managed backup services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security vendors to provide web-based control and comprehensive protection for your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Cisco Duo: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication. Duo supports one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a protected application and enter your password you are asked to confirm who you are via a unit that only you possess and that is accessed using a separate network channel. A broad selection of out-of-band devices can be utilized for this second form of authentication such as a smartphone or wearable, a hardware token, a landline telephone, etc. You can designate several validation devices. To learn more about Duo identity validation services, see Duo MFA two-factor authentication services for access security.

  • ProSight Shared Help Desk: Outsourced and Shared IT Support Desk Services
    Progent's Co-managed Service Desk provides a seamless extension of your internal IT support group. User access to the Help Desk, provision of technical assistance, escalation, ticket generation and tracking, efficiency measurement, and maintenance of the support database are cohesive regardless of whether issues are resolved by your in-house network support staff, by Progent, or a mix of the two. Your business has unrestricted flexibility to extend or reduce your part of IT support work as needed. Progent takes care of startup installation and provisioning of the professional services automation software as well as documentation, validation and training. For details about ProSight Shared Call Desk, go to ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior analysis technology to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and offers a single platform to manage the entire threat lifecycle including blocking, detection, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer businesses of any size a versatile and affordable alternative for evaluating, validating, scheduling, applying, and documenting updates to your ever-evolving IT system. In addition to maximizing the security and reliability of your computer network, Progent's software/firmware update management services free up time for your in-house IT staff to focus on more strategic initiatives and activities that derive maximum business value from your network. Learn more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's ability to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup/recovery system that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the skills of world-class online consulting professionals for contract information technology programs. Billing rates for ongoing development or consulting projects are set based on the level of expertise of the engineers assigned. Progent's experience with these important areas of information technology allows clients to execute critical initiatives within budget and on schedule. Progent's special online consulting services include:

  • Call Center Expertise
    Progent's Help Desk Call Center programs for companies with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all facets of remote desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve challenging issues.

    Progent's Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution built around the top professional services automation platform for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.

    Progent's Help Desk Call Center team of seasoned information technology consultants offers your customers in Chattanooga Tennessee instant assistance from a dependable technical support resource with substantial background delivering phone help and remote troubleshooting for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk recognition as a significant enabler of company success, and Progent's goal is to resolve rather than simply annotate network problems.

  • Applications Support: Education, Custom Development, and Integration
    Progent's Applications Experts Team provides remote professional consulting support and education in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, custom programming, and education for Microsoft applications such as CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. For additional information about Progent's expertise, custom development, and education offerings, go to Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of System Center2, extend or tune an existing one, migrate smoothly from a previous version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Chattanooga Tennessee remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can customize SCOM for your business so your IT support is proactive and automated. By detecting potential issues before they result in crashes, system monitoring can avoid stressful and expensive network crises. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks that incorporate a variety of OS platforms.
How Your Chattanooga Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent remote support with Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Remote Help, call 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Chattanooga Tennessee, Progent's phone-based computer support specialists can deliver effective and cost-effective system help the instant your business needs it. Over 20 years of offering remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine online connectivity technology to repair network problems rapidly while eliminating the expense and lost productivity associated with on-site support calls.

Even if your Chattanooga organization deals with a regular independent consultant or maintains an in-house IT staff that know how to deal with typical computer problems, Progent's Microsoft and Cisco certified consultants are available to provide a convenient and seamless remote expansion of your local resources in cases when your regular IT support personnel either don't have the time or the knowledge to resolve unexpected system crises or especially complex integration problems.

Features of Progent's Remote Network Services for Chattanooga Tennessee
Progent's phone support, Internet-based repair, network security consulting, and network administration services offer businesses in Chattanooga Tennessee the greatest leverage for your IT investment. Whether you need one-time telephone support and remote troubleshooting or full-time Help Desk call center support and system administration, Progent's experts can deliver your office enterprise-level network support while permitting you to avoid the expense and hassle of carrying a large internal IT organization. Key features of Progent's National Remote Support services include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of technical expertise, refined remote support tools, and familiarity with corporate IT enable companies to escape the limitations associated with excessive dependence on smaller consulting firms, individual freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world industry background, in the trenches of IT service, performing a wide range of technical projects for an extensive mix of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting team. This means that you get not only world-class technical skills, but also a consultant with proven approaches for using computer knowledge to fix real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and in-person visits per minute. As a result, you are billed only for delivered services. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and requires no retainer for support services delivered during normal working hours. Many support firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for quick repairs so you won't be tempted to permit simple problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or local support firms who provide scant documentation or specifics of tasks performed, every service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the service documentation transmitted by each staff member to every client. The practice of detailing and archiving service records results in more effective support and avoids a variety of typical misfortunes such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to provide 24x7 remote tracking services based on Microsoft System Center Operations Manager. MS Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing possible problems before they result in lost productivity, system monitoring can save your IT network from painful and expensive service disruptions.
How Does Our Company Begin Receiving Remote Technical Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.



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