Immediate Remote Technical Support for Chattanooga Tennessee Networks
Fast Online Support for Chattanooga SystemsFor companies located in Chattanooga Tennessee, Progent offers online technical support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure problems, plus the services of CISSP-accredited security consultants to handle advanced security design and diagnostic jobs.

Progent's remote support experts provide exceptional value because they possess the real-world experience and are equipped with the sophisticated technology needed to resolve the majority of information system problems rapidly. Efficient support reduces direct expenses since service calls require fewer chargeable minutes. Online support also avoids the expense of sending an engineer to your site. Your organization benefits additionally in incidental expenses by reducing or avoiding network outages and related costs due to business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's extensive online technical support expertise is especially helpful for organizations that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an option.

Progent's billing model for remote help is structured to leverage your network support investment. Progent bills on a per-minute basis for phone assistance, so you owe only for the services that you receive. In contrast to many remote service firms, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute granularity and simple policy for billing do away with scenarios where speedy. minor fixes somehow turn into major bills. Progent's penchant for solving problems efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered an arsenal of optimized technologies and proven processes which ensure the maximum degree of effectiveness for online engineering help and troubleshooting for computer systems of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the staff of Progent's remote service group to interface to your environment remotely without violating corporate security.

Progent's sophisticated service reporting application keeps comprehensive records for all support that Progent's customers have been provided. Progent's team consultants have access to the details of services provided to each client by every Progent engineer. This archive of trouble tickets and responses is organized as a readily searchable internal knowledge base that allows Progent's online technical engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's support grows over time. Progent's extensive list of certifications and close associations with major technology companies including Cisco and Microsoft open up additional vast support knowledge bases and allow priority response from vendors' internal engineering staff so Progent's online service specialists can determine optimal solutions quickly.

Remote technical services offered by Progent to companies in Chattanooga Tennessee include:

ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price managed services designed to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the world's leading corporations. Progent's ProSight line of network management outsourcing services addresses all critical areas of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior machine learning tools to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a single platform to manage the entire malware attack progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup product companies to produce ProSight Data Protection Services (DPS), a selection of subscription-based offerings that deliver backup-as-a-service. ProSight DPS products manage and monitor your backup operations and allow transparent backup and rapid recovery of vital files, applications, images, plus virtual machines. ProSight DPS helps you protect against data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks like ransomware, user mistakes, ill-intentioned insiders, or application bugs. Managed services in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these fully managed services are most appropriate for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide organizations of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, applying, and tracking updates to your dynamic IT network. In addition to maximizing the protection and functionality of your IT environment, Progent's software/firmware update management services permit your in-house IT staff to focus on more strategic projects and tasks that derive the highest business value from your information network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo technology to protect against password theft by using two-factor authentication (2FA). Duo enables single-tap identity confirmation with iOS, Android, and other personal devices. Using 2FA, whenever you log into a protected online account and give your password you are requested to verify your identity via a device that only you possess and that uses a separate network channel. A wide range of out-of-band devices can be used as this second form of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can register several validation devices. For more information about ProSight Duo identity validation services, go to Duo MFA two-factor authentication services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security companies to provide centralized management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, enhance and debug their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding devices that require critical updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so all potential problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both also include a year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with data security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's preparedness to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup system that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract information technology projects. Billing charges for ongoing development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these special fields of computer technology enables customers to execute critical projects economically and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support programs for organizations with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Call Center consulting services can guide you in building an effective new Help Desk Call Center or improving your existing organization, selecting or customizing Call Center application software to address the particular demands of your corporation, or adding temporary online staff to supplement your existing Help Desk team during high-demand situations such as software migrations, major upgrades, or installing new business software.

    Progent's Help Desk Call Center team of seasoned network consultants gives your clients in Chattanooga Tennessee quick communication with an effective technical support group with years of background delivering telephone-based help and online troubleshooting for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk Call Center the reputation as a solid contributor to company productivity, and Progent's aim is to fix rather than merely record technical issues.

  • Business Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting Team provides online advanced engineering support and training in key application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for familiar Microsoft applications including CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more on Progent's consulting, customization, and training offerings, visit Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consultants offer advanced online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center2, expand or optimize an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Chattanooga Tennessee remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can customize Operations Manager to suit your business so your network support is proactive rather than reactive. By uncovering possible problems before they cause downtime, system monitoring can head off inconvenient and costly network crises. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or networks powered by a combination of operating systems.
How Your Chattanooga Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent remote assistance with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Support, call 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Chattanooga Tennessee, Progent's phone-based network support engineers are ready to deliver professional and economical system help whenever your business has to have it. More than 20 years of providing remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine remote access technology to solve network problems quickly while eliminating the cost and lost time associated with on-premises service visits.

Even if your Chattanooga organization works with a local freelance consultant or employs an in-house IT staff that know how to deal with day-to-day computer problems, Progent's Microsoft certified consultants can still offer a convenient and seamless virtual expansion of your local resources in cases when your regular service personnel either lack the availability or the experience to resolve unexpected network crises or especially tough integration problems.

Details of Progent's Remote Network Services for Chattanooga Tennessee
Progent's phone support, Internet-based repair, network security consulting, and system management services offer companies in Chattanooga Tennessee the greatest leverage for your IT investment. Whether you require occasional phone help and remote network repair or full-time Help Desk services and network management, Progent's experts can deliver your company enterprise-level network support while allowing you to avoid the expense and administration overhead of carrying a large in-house IT organization. Key features of Progent's online help services include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT knowledge, refined remote support software, and familiarity with corporate IT enable companies to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or limited internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier consultants average more than a decade of real-world industry background, at the forefront of network service, executing a broad variety of technical tasks for a large array of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting personnel. This means that you get not only expert IT skills, but also a consultant with field-tested methods for applying computer knowledge to repair actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone service and in-person visits per minute. As a result, you are billed only for delivered services. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. In addition, Progent applies no startup charge and asks no monthly commitment for services delivered during normal working hours. Many service organizations demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for fast repairs so you won't be forced to allow minor problems to fester.

  • Complete Records of IT Services
    Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or small support organizations who provide minimal documentation or specifics of services performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation sent by each staff member to every customer. The discipline of detailing and organizing support activity results in more efficient service and eliminates a slew of common problems such as when a service customer is effectively held hostage to a consultant who won't release the keys to the kingdom.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to offer 24x7 system monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering possible issues before they result in downtime, network monitoring can keep your IT network from stressful and expensive service losses.
How Does Our Company Start Getting Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.



An index of content::

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    Private Cloud Solutions Consultants

    Progent's Private Cloud Hosting and Management service offers comprehensive hosting of a small or mid-size company's production servers in an environment that delivers the maximum degree of availability and expandability and is also simple to move to another host. Progent's Private Cloud Hosting options are based upon mature virtualization techniques that enable small businesses with multi- platform environments to economize dramatically on the costs of capital investments, infrastructure support, and network administration while achieving world-class reliability and an unmatched level of vendor flexibility.

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    Small Office Integration Companies

    Progent is a leader in cost-effectively providing world-class network help to small businesses. Progent's achievement in addressing the IT service needs of the historically underserved small company market is the combined result of major technical and process innovations that have removed much of the conventional expenses out of managing IT support, injected unprecedented technical skill into the IT service system, and significantly streamlined the solution cycle.

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    Microsoft Exchange Server 2013 includes significant improvements to the functionality of its predecessor Microsoft Exchange 2010 and introduces important innovations as well as a redesigned architecture. These improvements affect vital areas like manageability, availability, security, operational costs, collaboration, scalability, throughput, compatibility, and productivity. Progent's Microsoft-certified Exchange Server 2013 consultants can assist your organization to evaluate the possible business benefits of upgrading to Exchange 2013, create a cost-effective validation and rollout plan, and train your IT staff to maintain your Exchange 2013 environment. Progent also offers ongoing remote support and management services for Microsoft Exchange Server 2013.

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    Progent's wireless site survey services make it easy to plan, implement and debug a Wi-Fi network customized for your facilities, offering your business a wireless solution that has the reception, speed, capacity, Quality of Service, data protection, and roaming ability your company requires. Wi-Fi survey services from Progent include online predictive modeling for designing a wireless LAN and onsite site survey services for confirming, optimizing, and debugging an operational wireless network.

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    Microsoft allows you to create transparent hybrid ecosystems that combine Microsoft 365 Exchange Online and on-premises Exchange deployments. This allows you to have certain Exchange mailboxes located on your physical datacenter and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified Exchange consulting team can help your organization with any facet of planning, implementing and debugging your hybrid Microsoft 365 Exchange network. Progent's Exchange consultants can provide occasional support to help you through stubborn technical bottlenecks and also offer extensive project management outsourcing to make sure your hybrid Microsoft 365 Exchange initiative is successfully completed on schedule and on budget.

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    Progent's Technical Response Center (TRC) offers nationwide extended hours remote support for computer systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Premier service professionals provide after-hours telephone help and remote secure computer access to isolate and repair technical problems quickly and affordably. The scope of technical experience available from Progent's team of nationwide support engineers makes it possible to escalate even the most difficult network issues to appropriate experts as needed. For critical issues, the Technical Response Center endeavors to answer your request for support in less than one hour.

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  • Android security Technical Consultant
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    Progent's seasoned team of network consultants and subject matter specialists have years of background delivering remote and onsite support for organizations of all sizes who want to incorporate Android phones into their information networks so that mobile clients can communicate and collaborate from virtually anywhere. Progent has the breadth of skills to resolve network issues that span multiple vendors and that represent a mix of legacy and up-to-date information technology. Progent provides affordable remote consulting to help you with any aspect of planning, implementing, managing and troubleshooting your Bring-Your-Own-Device (BYOD) environment. Progent can deliver as-needed support to help you to resolve particularly stubborn IT problems, or Progent can provide outsourced or co-sourced project management services to help you complete strategic network initiatives on schedule and within budget. Progent can help with on-premises, cloud-based, or hybrid network environments and can provide support for operating systems, applications, management tools and hardware infrastructure. Progent also offers customized group or individual training sessions to show you how to manage and use Android phones securely and productively.

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  • Les Kent has a 35-year track record of successful network integration, business management, marketing, and operations. He has shown a talent for developing sophisticated information technology solutions while working as a network architect, programmer, project manager, deployment consultant, and problem solver for small businesses, new ventures, and major enterprises.

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    With the Catalyst line of switches for small and medium-sized businesses, Cisco allows organizations to realize all the benefits of adding intelligent services into their networks. Cisco's switching technology allows you to enable features to make your network infrastructure sufficiently available to accommodate real-time needs, scalable to support growth, secure enough to protect restricted information, and capable of differentiating and managing traffic flows to optimize network performance. Progent's CCIE certified engineers can show you how to pick out and integrate Catalyst switches appropriate for your company. In addition, Progent's CISSP certified security specialists can show you how to create a strategic security policy and configure Cisco Catalyst switches so they powerfully support your security policies. Cisco Catalyst switching products that Progent provides expertise for include Cisco's Catalyst 2950 switches, Cisco Catalyst 3750 switches, Cisco Catalyst 4948 switches, and Catalyst 6500 switches.

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