Fast and Affordable Online Help for Chattanooga Tennessee Computer Networks
For businesses located in Chattanooga Tennessee, Progent offers remote help for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote support to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve complex infrastructure problems, plus the services of CISSP-qualified security consultants to handle advanced security architecture and diagnostic jobs.
Progent's online technical support engineers provide excellent value due to the fact that they possess the real-world background and are equipped with the sophisticated tools required to solve the majority of information system issues rapidly. This reduces immediate expenses because service calls accumulate minimal chargeable minutes. Remote support also avoids the expense of dispatching a consultant to your site. Your company benefits even more with incidental expenses by reducing or eliminating system downtime and associated losses resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's extensive online technical support expertise is particularly valuable for businesses that rely on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.
Progent's billing model for online help is structured to stretch your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are charged only for the support that you actually get. In contrast to typical online service organizations, Progent asks for no initialization charge or minimum job duration. Progent's per-minute billing unit and clean policy for billing do away with situations where quick solutions somehow end up as substantial bills. Progent's skill at handling problems efficiently means your business spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a collection of optimized tools and proven methodologies that promote the highest degree of effectiveness for remote consulting and repair for information systems of any size. Progent provides protected Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the staff of Progent's remote service group to link to your company's computer system remotely without violating corporate security.
Progent's powerful service reporting application keeps detailed histories for all service that Progent's customers have received. Progent's team consultants have the benefit of the records of all help delivered to each Progent client by any Progent consultant. This database of anomalies and fixes is organized as an easily searchable support database that permits Progent's online support experts to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support grows over time. Progent's advanced accreditations and working relationships with major vendors such as Cisco and Microsoft open up other vast technical knowledge bases and allow priority access to vendors' internal engineering staff with the result that Progent's online service specialists are able to find the most efficient resolutions quickly.
Online support available from Progent to clients in Chattanooga Tennessee include:
Authorized Windows Expertise
Progent's Microsoft-premier online support professionals can deliver computer troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can assist your company with a wide variety of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server deployment,
MS Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams migration expertise, Skype for Business migration consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of affordable desktop services to assist your business to deploy, integrate, repair, and manage desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 migration help as well as Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to streamline the management of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network infrastructure engineers, and indicates a consultant's networking skills at the expert level. CCIEs can deal with the most stubborn problems encountered in network planning, deployment, management, protection, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing problems with Cisco IOS Software network management utilities and developing workarounds or locating software patches. Cisco CCIEs provide exceptional value because their broad experience permits them to resolve problems rapidly. In common cases, less qualified consultants can struggle for hours or days with the same problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can tie into your network by means of the latest on-line support technology to provide fast, secure, and economical diagnosis and remediation.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
Progent locations in Tennessee State
Progent's Cisco CCIEs can provide assistance with all of Cisco's market leading family of infrastructure appliances. Cisco technology consulting offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers consulting, Catalyst switch consulting and support services, Nexus switch consulting, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP layout and configuration, Cisco Aironet Wireless Access Points consulting expertise, Cisco wireless controllers support Services, Cisco Security and VPN engineering help, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent can also provide online and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's certified CISM and CISSP cybersecurity experts can provide a range of system protection services that can improve the safety of your Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or help you to clean up rapidly following a serious breach. Security solutions available from Progent cover in depth information security and compliance assessment using tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid cleanup after virus and worm assaults; integrating firewalls; designing secure mechanisms for remote and mobile access; guarding your messaging infrastructure against spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced online consulting support to help companies of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that utilize on-premises resources as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience delivering high-level consulting support remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a consistent process for recovering applications and services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, updates and patches and can produce reports to verify complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist you to design, deploy, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide high availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer remote support services to cover a wide spectrum of information technologies such as network infrastructure, messaging solutions, system and process security, plus UNIX and Microsoft Windows integration. For server hardware economization and easy management in networks that include Linux and Microsoft Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with transitioning from older systems to Windows or Linux solutions. Progent's team-oriented methodology for resolving network issues enables quick escalation, when required, to consultants with appropriate experience to tackle complex situations. This accelerates solutions of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can offer urgent online assistance resolving anomalies within UNIX/Linux systems based on popular versions of UNIX including:
Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price services designed to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the world's top enterprises. Progent's ProSight series of network monitoring and management services addresses all key facets of information technology such as email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete threat progression including filtering, identification, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you prove compliance with government and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital data, apps and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to deliver centralized management and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, optimize and troubleshoot their networking hardware like routers, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT staff and your Progent engineering consultant so that all looming issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an unbiased assessment of the health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with data security standards, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's ability either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup system that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for special information technology programs. Progent's charges for ongoing consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these important fields of computer technology enables clients to complete major projects economically and on time. Progent's project-based remote engineering solutions include:
How Your Chattanooga Business Can Contact Progent's Online Service Experts
Help Desk Call Center Expertise
Progent's Help Desk programs for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all aspects of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Help Desk Call Center consulting expertise can support you in creating an efficient new Help Desk or revamping your established one, evaluating or customizing Call Center application software to address the unique requirements of your business, or adding temporary online staff to work with your in-house Help Desk resources during high-demand situations like software transitions, mass upgrades, or rolling out new business software.
Progent's Call Center staff of experienced information technology consultants provides your workers in Chattanooga Tennessee instant access to a large network service resource with years of experience offering phone support and online troubleshooting for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk Call Center recognition as a major driver of company performance, and Progent's goal is to fix and not simply report technical problems.
- Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Experts Group can supply phone-based advanced consulting expertise and training in specific business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, custom development, and training for popular Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more about Progent's expertise, custom programming, and training offerings, visit Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, expand or optimize an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent can deliver organizations in Chattanooga Tennessee online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM for your business so your IT maintenance is proactive and automated. By spotting looming trouble spots before they evolve into full-scale emergencies, system monitoring can minimize stressful and expensive network crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or networks that support a combination of operating systems.
To contact Progent about urgent online support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Chattanooga Tennessee, Progent's online network support engineers can deliver expert and affordable system support the instant your organization requires it. More than 15 years of providing online repair services has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity technology to solve computer problems rapidly while avoiding the expense and lost time associated with on-premises service visits.
Even if your Chattanooga business deals with a regular independent consultant or maintains a full time organization that can deal with day-to-day computer issues, Progentís Microsoft certified consultants can offer a convenient and seamless remote extension of your on-site resources in cases when your regular service personnel either lack the availability or the knowledge to handle sudden network crises or especially complicated integration problems.
Advantages of Progent's IT Support for Offices in Chattanooga Tennessee
Progent's online IT consulting services allow your Chattanooga organization to experience the benefits of immediate, enterprise-class network support without the cost of maintaining a full-time IT organization. Your information system will derive added business value by being more available, efficient, and secure. Benefits to your business include:
- Convenient remote extension of your on-site support resources
For most businesses in Chattanooga Tennessee, nearby computer service resources, whether represented by outside consultants or an in-house IT staff, can take care of the majority of network problems. On the other hand, major troubles might occur when your regular resources are too busy or absent, and some problems may stem from IT products that is unfamiliar to your usual support personnel. In these instances, Progent's online support experts provide a convenient, quick, and affordable solution to augment your regular resources and to transfer valuable knowledge to increase your ability to deal with future problems in-house.
- Less Dependence on Individual Service Providers
For network support, smaller businesses often rely on independent freelance consultants. Although independent service people carry smaller overhead than larger service firms and can afford to charge marginally less, they are occasionally stretched too thin, making it impossible to respond quickly to urgent situations. If a freelance service provider is occupied with another client, sick, on vacation, or in class, the lack of backup personnel may require your company to go without assistance during an IT crisis. As your company expands, system unavailability and trouble with vital applications become more costly. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent provides a ready source of reserve service expertise to make sure your IT system stays up and running.
- Build a Scalable Basis for Seamless Growth
Businesses typically start with an IT system implemented on a shoestring budget. Lacking a scalable infrastructure, band-aid fixes often get piled on top of a weak foundation. When a network grows, stability and scalability problems can hinder the success of the organization. These poorly built systems need careful analysis, smart long-term planning, and broad-based IT knowledge to evolve to a system architecture that can deliver the solid foundation to handle vital business requirements and ease downstream expansion.
- Work with Solution Providers Instead of Product Resellers
Smaller businesses require advice and technical training to navigate through an ever more complex array of product alternatives available for accelerating business growth and enhancing productivity. Businesses hardly need a computer consultant who is attempting to earn a commission on a certain vendor's products. IT support and product selling can result in a scenario where the proposed
solution is designed around a profitable technology rather than the genuine needs of a client. Progent avoids these conflicts of interest by offering just services rather than products. This enables Progent to match technical expertise with the best needs of customers.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of IT expertise, fine tuned support software, and understanding of corporate IT enable companies to escape the pitfalls of exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.
Progent adds value by providing:
How Does My Business Start Receiving Online Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on industry background, in the trenches of network service, executing a broad variety of technical tasks for an extensive mix of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into shared leading practices training that Progent teaches its consulting staff. This ensures that you get not only world-class IT capability, but also a consultant with field-tested methods for using technical knowledge to fix actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for online service and on-premises help by the minute. Consequently, you are charged exclusively for received support. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in areas where Progent offers in-person support, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and asks no retainer for support services provided during regular business hours. Many support organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for quick fixes so you will not be forced to allow simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent can concentrate on providing high-value skills where Progent has few competitors. Companies who work with trusted freelance service providers or who employ internal IT staffs benefit when Progent passes on knowledge about new technology and tested processes to make their networks more reliable, protected, and productive.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to offer round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive rather than reactive. By uncovering potential problems before they cause downtime, system monitoring can save your IT network from painful and expensive availability losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.