Immediate Remote Technical Support for Chattanooga Tennessee Networks
For companies located in Chattanooga Tennessee, Progent offers online technical support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure problems, plus the services of CISSP-accredited security consultants to handle advanced security design and diagnostic jobs.
Progent's remote support experts provide exceptional value because they possess the real-world experience and are equipped with the sophisticated technology needed to resolve the majority of information system problems rapidly. Efficient support reduces direct expenses since service calls require fewer chargeable minutes. Online support also avoids the expense of sending an engineer to your site. Your organization benefits additionally in incidental expenses by reducing or avoiding network outages and related costs due to business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's extensive online technical support expertise is especially helpful for organizations that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an option.
Progent's billing model for remote help is structured to leverage your network support investment. Progent bills on a per-minute basis for phone assistance, so you owe only for the services that you receive. In contrast to many remote service firms, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute granularity and simple policy for billing do away with scenarios where speedy. minor fixes somehow turn into major bills. Progent's penchant for solving problems efficiently means you spends less cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered an arsenal of optimized technologies and proven processes which ensure the maximum degree of effectiveness for online engineering help and troubleshooting for computer systems of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the staff of Progent's remote service group to interface to your environment remotely without violating corporate security.
Progent's sophisticated service reporting application keeps comprehensive records for all support that Progent's customers have been provided. Progent's team consultants have access to the details of services provided to each client by every Progent engineer. This archive of trouble tickets and responses is organized as a readily searchable internal knowledge base that allows Progent's online technical engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's support grows over time. Progent's extensive list of certifications and close associations with major technology companies including Cisco and Microsoft open up additional vast support knowledge bases and allow priority response from vendors' internal engineering staff so Progent's online service specialists can determine optimal solutions quickly.
Remote technical services offered by Progent to companies in Chattanooga Tennessee include:
Certified Microsoft Windows Support
Progent's Microsoft-premier remote service experts can deliver computer system repair and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can help you with a broad range of technology support services such as Windows Server 2022 solution design and integration services,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 integration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint 2016 migration consulting services, Microsoft Teams integration, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Access Development and Training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of cost-effective desktop consulting and support services to assist your company to deploy, configure, troubleshoot, and administer desktop PCs and notebooks powered by Windows. Progent's desktop support services cover areas such as providing Windows 11 planning and upgrade consulting and Windows 10 integration assistance, plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the management of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure professionals, and validates an individual's technical knowledge at the expert level. CCIEs know how to deal with even the most difficult problems encountered in network design, installation, administration, security, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network administration utilities and developing alternate approaches or locating program patches. CCIEs provide excellent cost-effectiveness since their depth of expertise enables them to resolve problems rapidly. In many cases, less qualified engineers can struggle for many hours or even days with the same problems that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can tie into your network via advanced on-line support technology to provide efficient, safe, and economical analysis and repair.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
Progent locations in Tennessee State
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's top-selling family of connectivity devices. Cisco infrastructure support provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers setup and debugging, Catalyst switch consulting and support services, Cisco Nexus switch consulting and support services, Meraki switches integration, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless VoIP phones solutions, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet Access Points deployment support, Cisco wireless controllers integration consulting, Cisco VPN and Security Consulting support, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent also offers online and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Premier System Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of system protection solutions that can strengthen the safety of your Microsoft Windows, macOS and OS X, or Linux network against attacks or assist your business to clean up rapidly after a damaging breach. Security solutions available from Progent cover in depth data security evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid recovery from virus and worm attacks; installing firewalls; establishing secure mechanisms for off-site and mobile communication; defending your email system from viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.
Progent offers expert remote consulting support to help businesses of all sizes integrate their networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that utilize physical resources along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Microsoft 365 Exchange Online integration with on-prem Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of experience delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable runbook for recovering services rapidly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and fixes and can produce reports to verify full service restoration, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite tools for managing private and hybrid cloud solutions that deliver high uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high level of automation regardless of the physical components used by the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide phone-based consulting services to address a broad range of computer technologies including network infrastructure, messaging solutions, network and process security, plus UNIX and Windows coexistence. For server economization and simplified administration in networks that incorporate Linux and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also assist with migration from older applications to Windows or Linux solutions. Progent's team-based methodology for solving technical problems enables quick escalation, when required, to engineers with task-relevant experience to tackle complex situations. This expedites solutions of critical problems, reduces lost productivity, and lowers service expense.
Major Linux platforms for which Progent offers expert support include:
ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price managed services designed to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the world's leading corporations. Progent's ProSight line of network management outsourcing services addresses all critical areas of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior machine learning tools to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a single platform to manage the entire malware attack progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with advanced backup product companies to produce ProSight Data Protection Services (DPS), a selection of subscription-based offerings that deliver backup-as-a-service. ProSight DPS products manage and monitor your backup operations and allow transparent backup and rapid recovery of vital files, applications, images, plus virtual machines. ProSight DPS helps you protect against data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks like ransomware, user mistakes, ill-intentioned insiders, or application bugs. Managed services in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these fully managed services are most appropriate for your network.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management provide organizations of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, applying, and tracking updates to your dynamic IT network. In addition to maximizing the protection and functionality of your IT environment, Progent's software/firmware update management services permit your in-house IT staff to focus on more strategic projects and tasks that derive the highest business value from your information network. Find out more about Progent's software/firmware update management services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo MFA service plans utilize Cisco's Duo technology to protect against password theft by using two-factor authentication (2FA). Duo enables single-tap identity confirmation with iOS, Android, and other personal devices. Using 2FA, whenever you log into a protected online account and give your password you are requested to verify your identity via a device that only you possess and that uses a separate network channel. A wide range of out-of-band devices can be used as this second form of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can register several validation devices. For more information about ProSight Duo identity validation services, go to Duo MFA two-factor authentication services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security companies to provide centralized management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, enhance and debug their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding devices that require critical updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so all potential problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both also include a year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with data security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's preparedness to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup system that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract information technology projects. Billing charges for ongoing development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these special fields of computer technology enables customers to execute critical projects economically and on time. Progent's project-based remote consulting solutions include:
How Your Chattanooga Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk support programs for organizations with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's Call Center consulting services can guide you in building an effective new Help Desk Call Center or improving your existing organization, selecting or customizing Call Center application software to address the particular demands of your corporation, or adding temporary online staff to supplement your existing Help Desk team during high-demand situations such as software migrations, major upgrades, or installing new business software.
Progent's Help Desk Call Center team of seasoned network consultants gives your clients in Chattanooga Tennessee quick communication with an effective technical support group with years of background delivering telephone-based help and online troubleshooting for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk Call Center the reputation as a solid contributor to company productivity, and Progent's aim is to fix rather than merely record technical issues.
- Business Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Consulting Team provides online advanced engineering support and training in key application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for familiar Microsoft applications including CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more on Progent's consulting, customization, and training offerings, visit Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consultants offer advanced online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center2, expand or optimize an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers businesses in Chattanooga Tennessee remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can customize Operations Manager to suit your business so your network support is proactive rather than reactive. By uncovering possible problems before they cause downtime, system monitoring can head off inconvenient and costly network crises. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or networks powered by a combination of operating systems.
To get in touch with Progent about urgent remote assistance with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Support, call 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Chattanooga Tennessee, Progent's phone-based network support engineers are ready to deliver professional and economical system help whenever your business has to have it. More than 20 years of providing remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine remote access technology to solve network problems quickly while eliminating the cost and lost time associated with on-premises service visits.
Even if your Chattanooga organization works with a local freelance consultant or employs an in-house IT staff that know how to deal with day-to-day computer problems, Progent's Microsoft certified consultants can still offer a convenient and seamless virtual expansion of your local resources in cases when your regular service personnel either lack the availability or the experience to resolve unexpected network crises or especially tough integration problems.
Details of Progent's Remote Network Services for Chattanooga Tennessee
Progent's phone support, Internet-based repair, network security consulting, and system management services offer companies in Chattanooga Tennessee the greatest leverage for your IT investment. Whether you require occasional phone help and remote network repair or full-time Help Desk services and network management, Progent's experts can deliver your company enterprise-level network support while allowing you to avoid the expense and administration overhead of carrying a large in-house IT organization. Key features of Progent's online help services include:
- Fast Phone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to offices in Chattanooga Tennessee and is also ideal for networks in geographic regions that have a limited supply of technicians with in-depth expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has access to a wide selection of Microsoft support tools, technical information, and on-going education.
- By the Minute Billing to Minimize Expenses
Progent provides remote help on a by-the-minute basis, so you are charged only for the services you receive. Progent has no minimum charge for phone service and requires no ongoing retainer for support services delivered during normal working hours. This protects you from paying big invoices for routine repairs.
- Access to Cisco Network Architecture Specialists
Progent's registered experts for Cisco can provide help from authorized specialists with skill in designing, implementing, and managing networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, high-availability, and protected infrastructure for local and remote networking.
- Application Specialists Team
Progent's basic consulting services include technology integration, MS Exchange Server expertise, network security design, and Help Desk Co-management services. Progent's Application Experts group offers in-depth consulting expertise in critical business applications. Help offered by the Application Experts Group covers:
Dynamics GP/Great Plains Support and Customization
Microsoft Office Project and Project Online Support
Office 365 integration support
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Help
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle Database Administration and Software Programming
MySQL Management Support and Application Programming
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a convenient centralized source for network generalists and specialists, Progent can deliver timely, inexpensive, and comprehensive information technology solutions that match the specific requirements of your business.
- State of the Art Remote Connectivity Tools
Protected online access allows Progent's service experts to observe precisely what your customers see. This makes it easier to find fast fixes to issues that could otherwise require an expensive personal visit. Sophisticated online connectivity software and experienced technicians together allow Progent to resolve most IT issues rapidly and economically. Progent is a pioneer in offsite troubleshooting and automated network monitoring.
- Compatibility with Leading VPN Products
Progent supports secure VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without weakening system security.
- Round-the-Clock Service for Maximum Network Availability
For companies with line-of-business applications, Progent offers optional 24x7 remote support services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager, this service can help produce maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are intended specifically for budget-constrained organizations whose clients require immediate recourse to a Help Desk Call Center with effective telephone support and complete escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT knowledge, refined remote support software, and familiarity with corporate IT enable companies to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or limited internal resources.
Progent stands out by offering:
How Does Our Company Start Getting Online Computer Support from Progent?
- Proven Methodology
Progent's team of Microsoft and Cisco Premier consultants average more than a decade of real-world industry background, at the forefront of network service, executing a broad variety of technical tasks for a large array of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting personnel. This means that you get not only expert IT skills, but also a consultant with field-tested methods for applying computer knowledge to repair actual network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for phone service and in-person visits per minute. As a result, you are billed only for delivered services. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. In addition, Progent applies no startup charge and asks no monthly commitment for services delivered during normal working hours. Many service organizations demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for fast repairs so you won't be forced to allow minor problems to fester.
- Complete Records of IT Services
Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or small support organizations who provide minimal documentation or specifics of services performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation sent by each staff member to every customer. The discipline of detailing and organizing support activity results in more efficient service and eliminates a slew of common problems such as when a service customer is effectively held hostage to a consultant who won't release the keys to the kingdom.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to offer 24x7 system monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering possible issues before they result in downtime, network monitoring can keep your IT network from stressful and expensive service losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.