Additional Topics of Interest
Online Help Desk Support and Setup
The Help Desk support model used by Progent's Technical Response Center offers small and midsize organizations an affordable alternative to dependence on independent service individuals by offering broad technical knowledge accessible to numerous support groups, optional round-the-clock access to urgent help, escalation capability to world-class engineers for solving the most complex problems, service consistency and dependability, quick follow-up enforced by seasoned IT service administrators, a variety of easy-to-use ways for requesting support tasks, and excellent progress visibility made possible by ticket updates and accessible through a web-based portal.
Engineer Tandberg Telepresence
Progent can provide access to a veteran specialist with years of experience configuring, maintaining, and upgrading telepresence platforms from leading suppliers such as Cisco/TANDBERG, Polycom, LifeSize, and Radvision. Progent's consultants can work with your in-house IT management team, your Internet Service Provider, and your telepresence technology vendor to assist your company increase the strategic value of your telepresence solution.
Microsoft LCS Server Services
MS Communications Server delivers Instant Messaging and presence as part of a scalable, enterprise-grade package offering advanced security, transparent compatibility with other Microsoft products, an extendable, standards-based development platform, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. The product offers lower costs and improved operational efficiencies, increased worker productivity, and stronger IP security. MS Office Communications Server has been superseded by Lync Server, which itself has been revamped and renamed Skype for Business. Progent's Microsoft-certified unified communications consultants offer online and onsite configuration support and mediation services for your Office Communications Server 2007 deployment and can help you to assess the advantages of upgrading to Skype for Business. Progent can also assist you to design and implement an efficient upgrade that will add business value to your information network
Engineer CISSP Certified Security Architect
Progent's CISSP-certified network security experts can assist businesses of all sizes with any facet of information system security. Progent can help implement efficient cybersecurity systems that guard a small business from advanced threats or Progent can design, configure, and monitor a comprehensive security environment for hybrid enterprise networks that accommodate local, online, and mobile clients accessing network resources distributed over a mix of physical datacenters and public and private clouds.
Exchange Server 2000 Upgrade Online Consulting
Progent is one of the most experienced network support firms for designing email and messaging systems powered by Microsoft Exchange 2000. Progent is skilled in helping small businesses get the full advantages of Exchange 2000 for typical scenarios such as upgrading from Exchange 5.5, migration from an ISP-managed or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 support.
Small Business Network Management Outsourcing Consultants
Progent's ProSight family of managed services are geared to offer organizations who maintain minimal internal IT administration and support teams with affordable help from world-class management tools and consulting experts. Benefits of the ProSight catalog of managed IT services include flat-rate IT maintenance costs, smart automation of common administrative processes, continual absorption of new information technology, graceful transition from older systems to current solutions, improved fit between computer technology with business goals, access to veteran network experts, and allowing management to concentrate on business instead of ever-changing computer technology.
Progent's certified SonicWall firewall consultants can show you how to configure, manage, and update SonicWall firewall/VPN devices including the current SonicWall TZ, NSa and NSsp Series of firewalls and the legacy SonicWall PRO 2040 products. Progent's CISSP and GIAC-certified network security experts can help you incorporate SonicWall security gateways into a complete network protection solution and design security into your corporate operations.
Microsoft Dynamics Power BI Developer Firm
Dynamics GP/Great Plains software includes analysis and reporting features that let you monitor all business processes, revenues and spending, and market patterns with integrated drill-down, query, and reporting functions. Progent's Dynamics GP reporting consulting services can enable you to design reports that allow you to understand your business more thoroughly, converting uncooked data into valuable business information. Progent is able to improve your reporting and business analysis by offering Crystal Reports consulting, FRx support, and Microsoft Excel programming. In addition to offering reporting consulting, Progent can supply Microsoft .NET consulting, Microsoft SQL Server expertise, and application design with VBasic, XML and other tools in order to deliver specialized business application development and eCommerce solutions that integrate seamlessly with Dynamics GP/Great Plains.
PowerPoint for Mac Remote Support
Microsoft Office for Mac allows Apple Macintosh users to run the world's most familiar business programs. Progent's Apple-certified Mac consultants can help you set up Microsoft Office for Macintosh on a multi-vendor environment combining Apple OS X and Windows computers so that Macintosh users can access the latest capabilities of Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share information and system resources with co-workers who use Windows. Progent's consultants have experience with both Mac and Windows platforms and can provide service for networks that combine Apple Macintosh with Microsoft Windows computers with complete resource sharing, or networks which carefully restrict collaboration between Apple Mac and Windows systems.
Part-Time CIO IT Consultant
Progent offers the temporary services of a seasoned CIO who can provide strategic direction to help your company select and support network technology appropriate for your present needs and that can be a solid basis for your future growth. Progent's part-time CIO services offer economic leverage to companies trying to maximize the impact of their network investment but who are without the budget or unwilling to take on one more executive-level position to their head count. Since Progent is vendor-agnostic, with a sizable staff of engineers certified to maintain all major OS platforms and connectivity technologies plus a broad range and business applications, Progent is in an ideal position to provide unbiased advice as well as expert technical support for developing information solutions that fit the particular needs of your organization.
Top Ranked VMware Cross vCenter NSX Consulting
VMware's market leading Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for restoring applications and services quickly following an outage. SRM supports centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and patches and can generate reports to verify full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and maintain a DR solution powered by VMware Site Recovery Manager.
IT Consulting Microsoft Exchange 2000
Years of experience with Microsoft's email technology has made Progent one of the most knowledgeable computer consulting companies in California for configuring messaging systems based on Exchange Server 2000. Progent is skilled in helping small organizations get the full advantages of Microsoft Exchange Server under common situations including updating from Microsoft Exchange 5.5 Server, migration from an ISP-based or POP3 mail system, and outsourcing your Exchange Server administration.