Progent offers three basic kinds of Call Center services including Microsoft Call Center Outsourcing Support Services, Virtual Helpdesk Support, and Helpdesk Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft and Cisco experts offers your customers convenient access to a dependable technical group with years of experience delivering phone support and online repair for networks powered by Microsoft products. Progent's focus is on giving the support Call Center a respected image as a key contributor to company productivity. Progent's target is to fix and not merely report problems.
Progent can help companies of any size to migrate any part of their computing infrastructure to the Microsoft Azure cloud. This can simplify IT administration and reduce hardware expense. Microsoft Azure includes a wealth of cloud services and Progent can help you to understand the benefits and restrictions of different cloud computing models supported by Azure. Progent can show you how to administer cloud-based or hybrid cloud and on-premises apps and resources and make sure that you avoid the common errors small companies make when moving to the cloud. Progent can help you to set up cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, manage authentication with Azure Active Directory, and create backup-and-recovery services with Azure Backup. Progent can also assist you to configure firewalls and VPN connections and to manage Apple iOS devices and Android handhelds.
Progent's Microsoft-certified consultants can provide remote or in-person expertise to help organizations of any size to design, deploy, manage, and troubleshoot a backup-and-restore system built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can assist you to migrate from older releases of SCDPM or from another backup/recovery platform, and Progent can optimize your SCDPM 2012 implementation for on premises, cloud-based, or hybrid environments. Progent can provide as-needed support for resolving particularly challenging issues, or comprehensive project management support. Progent can also help you to design SCDPM 2012 into an enterprise-class disaster recovery plan.
Progent's Microsoft and Cisco certified computer engineers can provide advanced help with a wide array of technologies and can provide that assistance remotely anywhere in the U.S. or onsite in major cities across the United States and anywhere in California. Progent provides remote help for networks based on Microsoft Windows, UNIX, Linux, Solaris, or Apple ac, or for environments that include a combination of Microsoft and UNIX/Linux platforms. Progent also can provide access to the help of Cisco CCIE network engineers for the toughest connectivity issues, as well as the the support of CISA and CISSP-qualified security engineers to handle high-level security planning and problem solving. Progent has delivered remote network support to businesses in every state in the United States.
Microsoft Exchange 2013 incorporates significant enhancements to the functionality of its predecessor Exchange 2010 and delivers powerful innovations plus a redesigned structure. These improvements affect vital areas including manageability, availability, compliance, operational costs, teamwork, expandability, performance, cross-version interoperability, and productivity. Progent's certified Exchange Server 2013 consulting experts can help you evaluate the possible business benefits of upgrading to Microsoft Exchange 2013, create a cost-effective validation and rollout plan, and educate your IT team to maintain your Microsoft Exchange Server 2013 solution. Progent can also provide affordable online consulting and support and management services for Exchange Server 2013.
Progent can help businesses of any size to migrate all or part of their computing infrastructure to Microsoft Azure. This can simplify network administration and lower hardware expense. Azure includes a wealth of public cloud services and Progent can help you to understand the advantages and limitations of various cloud computing architectures you can use with Azure. Progent can help you administer cloud-resident or hybrid cloud and on-premises applications and resources and ensure you avoid the typical mistakes small organizations make when moving to a public cloud. Progent can show you how to set up VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage authentication with Azure Active Directory, and automate transparent backup mechanisms with Azure Backup. Progent can also assist you to configure firewalls and VPN tunnels and also to integrate iPhones and iPads and Android smartphones and tablets.
Progent's Palo Alto Networks firewall experts can help you select, deploy, and manage Palo Alto Networks firewall appliances to create a next-generation cybersecurity environment that spans your on-premises and cloud-based resources and guards all users at any location with any endpoint device.
Progent's Cisco CCIE wireless infrastructure experts can provide online or on-premises configuration and troubleshooting services to help your organization to plan, configure, update, tune, manage and debug Aironet Wi-Fi access point deployments of any scale or topology. Progent's Cisco wireless controller experts can also assist you to integrate your wireless ecosystem with your wired network infrastructure and cloud-based resources to create an enterprise-wide connectivity solution that is easy to manage and scale. Progent also can provide affordable Wi-Fi site surveys to help you to decide the most appropriate selection, placement and configuration of Aironet Wi-Fi access points to work with your unique office design, construction, and expected network traffic.
System Center 2016 Operations Manager helps to ensure consistent performance and maximum availability for key applications by offering centralized, mixed-platform monitoring of IT resources installed across on-premises systems and cloud environments. Progent's SCOM consulting team offers advanced online and onsite support to assist organizations of any size to design, implement, optimize, update and repair SCOM 2016 solutions. Progent can assist your company to migrate to Operations Manager 2016 from earlier releases of Operations Manager or from other monitoring platforms, or integrate a variety of monitoring tools into a unified IT management ecosystem. Progent can also show you how to expand your SCOM 2016 environment to include resources hosted on public clouds such as Microsoft Azure and Amazon AWS.
The clustering technology built into the Datacenter and Enterprise editions of MS Windows Server 2008 is radically re-engineered to streamline the installation, setup, and management of clusters that offer greater levels of network dependability, protection, performance, and versatility. New or improved capabilities include cluster Validation, easier setup and installation, unified cluster administration, new cluster architecture for increased uptime, hardened security and quorum models, fewer failure points, more storage and memory capacity, and improvements for multi-site clusters. Progent's Microsoft-certified consultants can help you assess the business benefits of Windows clustering, plan and implement an installation, train your IT staff to administer your failover clusters, provide continuing consulting and support services, and create and test a disaster recovery procedure.
Progent's Windows Server 2019 disaster recovery/business continuity preparedness experts can help your business to plan and deploy a DR/BC solution based on Microsoft's advanced Failover Clustering technologies such as Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.
Network Security Audit Check Point 23000 Firewalls
Progent's CCIE-certified network infrastructure experts offer advanced support for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help your organization to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server high availability systems.
NetApp MetroCluster is a disaster recovery software suite that combines failover storage clustering along with continual replication to provide rapid, zero RPO disaster recovery between datacenters that are as far as 185 miles (300km) apart. Progent's team of veteran IT consultants can assist your business to plan, deploy, administer, update, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster deployment that aligns with your functional needs and IT budget. Progent can make sure you follow leading practices for configuring your MetroCluster environment by providing guidance with procedures such as assigning disk pools, determining aggregate and plexes layout, provisioning volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, designing a tiebreaker, setting up a configuration replication network between your peered clusters, and verifying your MetroCluster DR system to verify adherence with industry standards and regulatory mandates.
Progent can help your business to design and execute an efficient transition from a Solaris-powered IT system to a network based on Microsoft Windows and suited for running Microsoft's familiar office productivity products, commercial applications, and developer tools. Progent's Sun Solaris, Windows and Cisco engineers and application experts can show you how to guard your information and reduce business disruption by designing an effective transition plan that protects your existing investments in Sun Solaris software and technology. UNIX-to-Windows transition support services offered by Progent include analysis of current environment, transition planning and testing, MS Exchange migration support, information and application transition, and processor and storage system migration and consolidation.
Progent can deliver a broad range of affordable services to help you to install, integrate, repair, and manage workstations and laptops powered by Windows, Apple macOS and OS X, or various editions of Linux. Progent can offer onsite or remote assistance for single computers or laptops or work with your business to design and carry out a large-scale rollout of new or revised OS platforms and business applications. Progent can also provide engineers and technicians to help your company to prepare for and complete an office relocation or consolidation organized to cause the least possible interruption to your productivity.
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily escape legacy signature-based AV products. ProSight ASM protects local and cloud-based resources and offers a single platform to automate the entire threat progression including blocking, identification, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats.
System Center Configuration Manager automates application and device provisioning and updating, simplifies compliance settings management, inventories network resources, protects against corporate data leakage, performs health reporting, enables safe self service, and delivers a single point of control for administering mixed-operating system ecosystems based on on-prem, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consulting team and Azure cloud integration specialists can assist businesses of any size with any aspect of planning, installing, using and troubleshooting a SCCM deployment for local, cloud, or hybrid networks.
If your company is developing UNIX-based applications in an environment that has MS Windows-based processors, desktops, and office productivity products, Progent offers comprehensive information technology outsourcing that frees you to focus on your field of high-value know-how without the continual hassle of maintaining your company information system. Through the use of automated network monitoring and by delivering online and in-person assistance as your business needs it, Progent offers an affordable way for supporting an information system that features excellent availability, protection, and efficiency. Progent's developer assistance services include comprehensive it outsourcing, virtual infrastructure, remote and on-site support and repair, proactive network monitoring services, and Help Desk Call Center support.
For large organizations, Progent can leverage internal network support groups by offering world-class experience in deploying key Microsoft and Cisco technologies. Progent's certified professionals can provide Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint Server experience, and Microsoft SQL Server consulting. For the nationwide or worldwide enterprise with branches, Progent can perform as a seamless local supplement of enterprise network management. Progent’s enterprise consulting services include company-wide security, online branch office support, network design, Sarbox conformance, project management, and world-class service for multiple location network environments powered by Enterprise Windows 2003. Progent can offer on-site engineers and specialists to help with a site move or branch move, or a system architect to help with building or utilizing an Internet Data Center or co-location site.
Progent can help you plan, configure, manage, and troubleshoot an efficient Wireless network architecture, recommend sensible components, and configure wireless access points, bridges, antennas, wireless controllers, and other wireless products. Progent can also help you put together a complete 802.11ac wireless network security strategy that is well integrated with the security plan for your entire corporate network.
SQL Server 2014 includes significant enhancements in key areas such as speed, uptime, security, and cloud readiness. SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory capability that works seamlessly with all workloads including Online Transaction Processing (OLTP), enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can deliver efficient remote and on-premises services including planning, deployment, administration, remediation, and application development services to help businesses of all sizes to achieve fast return from their SQL Server 2014 investment.
Progent's ransomware experts can assist you to evaluate your ransomware defenses, monitor and guard your IT environment, help with negotiating a settlement with a threat actor, and restore a network victimized by a ransomware variant like Ryuk, Maze, Sodinokibi, Netwalker, Lockbit or Egregor.
Cisco Nexus switches are designed to deliver the performance, expandability, dependability, cloud readiness, capacity, data protection and manageability required to act as the heart of a world-class data center. Progent's CCIE-certified Nexus switch experts are available to provide online and onsite consulting and troubleshooting services to help your business to design an efficient network topology, build pilot systems to validate your switching solution, deploy Nexus switches, define and implement appropriate policies, perform security vulnerability assessments, set up proactive monitoring, fully utilize resources by means of virtualization, analyze and repair switching and routing issues, maximize performance, perform capacity planning, and take advantage of the powerful high-availability (HA) features incorporated into Cisco's Nexus switches. Progent can also assist you to migrate non-disruptively from legacy Nexus models or Cisco Catalyst switches to up-to-date Nexus platforms.
To provide economical IT support for small companies, Progent offers full-service IT outsourcing packages that give small organizations fast access to technical help without forcing you to recruit, educate, and manage a large full-time IT staff. Progent’s IT outsourcing services give you an affordable alternative for creating a secure and robust environment for your important Windows office productivity applications such as Office XP and Office 2003.
Progent provides high availability load balancing consulting covering system load balancing, load balanced applications, LAN/WAN infrastructure routing, and content dispatching products including F5 Networks 3DNS. fault tolerant load balancing providers for which Progent offers consulting expertise include Microsoft Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco Content Services Switch, Cisco Content Engine and LocalDirector 400 series, and F5 Networks BIG-IP.
Progent's Microsoft-certified consultants offer in-depth expertise in implementing, operating and debugging any edition of Microsoft Project, Project Server, and Project Online and can provide a broad variety of affordable remote consulting services following proven best practices to help organizations of all sizes to receive all the advantages of this powerful platform. Services offered by Progent include solution design, software configuration and migration, setting up safe collaboration among local and offsite users, network optimization, and specialized webinar training.
Dynamics GP/Great Plains allows you to grow and manage your business better by offering easy availability of decision-driving data and a rapid ROI. Microsoft Dynamics GP confers major productivity benefits including its ability to expand the presence of your company, manage your accounting, automate financial processes, standardize processes throughout your company, improve inventory control, enhance order accuracy, grow revenue and minimize turnaround time, and increase cash flow. Progent can help you set up and maintain a reliable, safe server and network foundation to support Great Plains, and can provide expert Microsoft Dynamics GP/Great Plains consultants to help you reap the full advantages of your Dynamics GP software.
For custom program development, Progent can supply programming experts to write business applications in areas such as eCommerce, web site design, Microsoft Dynamics products such as Microsoft Dynamics GP, and custom management reports produced by Crystal Reports, Microsoft Access, or FRx Reports. Progent’s experts can use Internet Information Services to build custom eCommerce solutions based on Microsoft ASP.NET. In addition, Progent offers expertise in a broad array of custom program development platforms including SQL Server and Delphi. For custom e-Commerce software, Progent also offers expertise in custom Microsoft Access, custom Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.
Progent's Palo Alto Networks firewall experts can help you choose, deploy, and manage Palo Alto Networks firewalls to create a next-generation security ecosystem that spans your on-premises and cloud-based resources and guards any user at any location with any device.
Progent's ProSight family of managed services are designed to offer businesses who maintain minimal internal IT support staffs with low-cost help from enterprise-class management tools and technical experts. Benefits of Progent's ProSight catalog of managed IT services include predictable network maintenance costs, automation of common management tasks, continual absorption of new information technology, smooth transition from older systems to modern solutions, improved alignment of information technology with strategic goals, access to veteran IT experts, and freeing up management to concentrate on business issues rather than fast-evolving information technology.
For Windows desktop and application virtualization, Progent can provide the support of a Citrix-certified XenDesktop expert who can help you to design a XenDesktop environment that improves the strategic impact of your IT system; configure XenDesktop software with your servers, user computers, and printers; upgrade your existing desktop virtualization software to the latest releases of XenDesktop; and deliver advanced remote technical support. Progent can also train your network managers to follow industry leading practices to maintain your XenDesktop solution efficiently.
Progent's certified engineers can help your company to assess Microsoft Windows 7 to verify application and driver compatibility and to determine its speed and reliability running with your applications. Progent can also help you to estimate the potential strategic value of moving to Windows 7. If Microsoft Windows 7 fits your business, Progent can help you to plan and implement a non-disruptive upgrade to Windows 7 from a an older release of Microsoft Windows.
Check Point NGX VPN Technology Consulting Services
Progent's Mac networking engineers can help you with a wide array of network foundation areas including network architecture, off-site and mobile connectivity, internetwork communication, security, and emerging technologies such as Voice over IP and high-speed wireless connectivity. For company networks based solely on Mac OS X or for environments that use a combination of Mac, Linux/UNIX and Windows powered servers and workstations, Progent has the knowledge and size to handle the complexity of planning, configuring, and maintaining a network architecture that is robust, safe, productive and aligned with your business objectives. Progent can show you how to deploy Apple’s Xserve enterprise servers, Xserve RAID zero-downtime storage products, and Xsan SAN systems. Progent can also provide certified experts to support Cisco routers and switches.
Check Point Software Information systems Security Outsourcing
Progent provides nationwide remote technical support and consulting services for businesses that run Apple Mac networks or whose IT systems feature a mix of Apple macOS and Mac OS X with Microsoft technology. Progent's experts offer macOS and Mac OS X clients a range of services including desktop support, migration to the latest edition of Mac OS X from earlier versions of macOS and Mac OS X, plus help with Apple macOS and Mac OS X application software. Progent's specialists in Apple technology can also help your business with iPhone and Apple iPad integration and management, or migrating to iCloud. Remote network consulting provides maximum return for your information technology dollar by protecting client efficiency and limiting the time charged for network analysis and repair. Sophisticated remote support utilities and skilled service specialists and consultants allow Progent to handle most network problems without squandering time and money by going to your location. In most of situations your network problems can be remediated by telephone or via a mix of telephone help and remote connectivity. Progent can put you in touch with Cisco CCIE network engineers and CISSP and ISSAP premier security specialists to assist with the most difficult system issues.
Cisco Unified Communications Manager (CUCM or Unified CM), formerly known as CallManager, acts as the core of Cisco's collaboration solution. Cisco Unified CM and Unified CM Express provide a location-independent IP-PBX by integrating closely with unified messaging apps such as Cisco Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact center. Progent's Cisco-certified network consultants offer effective and affordable online and on-premises support to assist organizations of all sizes to create and administer CUCM environments by providing Cisco Unified Communications Manager configuration and technical support services that add maximum productivity. Progent's consultants can assist with any facet of Unified Communications Manager support and debugging in areas such as integrating VoIP phones and desktop Video phones, designing dial plans, setting up SIP connections and PSTN support, installing ISR routers with CUBE VoIP networking support, creating UCS server clustering systems for high availability, capacity planning, and integration with Microsoft Exchange Server.
The Progent Test and Training Lab at the QTS Colocation Center is available for piloting line-of-business applications, creating cost-effective system upgrade procedures, evaluating and optimizing performance, designing or validating business continuity strategies, resolving compatibility problems, and establishing training systems for new technologies. For Progent customers who lack sufficient internal resources to configure proper test environments, Progent's Test and Training Lab cuts capital outlay and technical risk while keeping critical IT initiatives on schedule.
Progent's Microsoft-Certified SQL Server engineers offer an array of services to assist small companies to design, deploy, manage, and troubleshoot MS SQL 2008 systems so that they gain the optimum competitive advantage from Microsoft's advanced RDBM technology. Also, Progent offers expertise for system architecture, company-wide protection, and custom software programming to optimize the business advantage of your IT investment.
Small to middle size businesses can now get all the advantages of Microsoft System Center Operations Manager and also have fast access to Progent’s Microsoft and Cisco certified IT support professionals. With Progent's affordably priced network service packages, mid-size businesses can select a simple co-sourcing service program built around Microsoft Operations Manager with network monitoring, reporting, Help Desk and remote service or a complete round-the-clock outsourcing package. Progent offers expertise in Microsoft System Center Operations Manager 2007 to offer small business information systems enterprise-class availability, security and productivity.
Progent's CISSP-premier network security consultants can help organizations of any size with any facet of IT security. Progent can help create efficient cybersecurity systems that protect a small office from modern threats or Progent can design, configure, and monitor a comprehensive security environment for hybrid networks that accommodate local, online, and mobile users sharing IT resources distributed over multiple physical sites and public and private clouds.
Progent’s Microsoft certified professionals can offer small and mid-sized companies expert Microsoft SQL Server support. Microsoft SQL Server is a comprehensive, web-ready database and data analysis package that opens the door to the rapid development of advanced business programs that can give your company a competitive advantage. SQL Server provides core support for XML and can query across the Internet and beyond the corporate firewall. In addition to offering consulting, support and problem solving services, Progent’s SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the business value of your information system. Progent can also help you upgrade from earlier editions of SQL Server to SQL Server 2005.
Barracuda Backup is an affordable, subscription backup/restore service for small and mid-size organizations. A Barracuda Backup solution can include a custom-designed hardware storage device manufactured by Barracuda or a virtual appliance with similar features but which utilizes your existing storage infrastructure. Barracuda Backup protects critical company data generated locally, at one or multiple remote locations, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants can provide a broad array of consulting support services to assist you to design, configure, operate and troubleshoot a backup and disaster recovery solution based on Barracuda technology.