Additional Topics of Interest

Shared Support Desk Technical Support
Shared Network Support Help Desk Online Troubleshooting

Progent offers three basic kinds of Call Center services including Microsoft Call Center Outsourcing Support Services, Virtual Helpdesk Support, and Helpdesk Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft and Cisco experts offers your customers convenient access to a dependable technical group with years of experience delivering phone support and online repair for networks powered by Microsoft products. Progent's focus is on giving the support Call Center a respected image as a key contributor to company productivity. Progent's target is to fix and not merely report problems.

Azure and Android integration Professionals
Engineers Azure Hybrid integration

Progent can help companies of any size to migrate any part of their computing infrastructure to the Microsoft Azure cloud. This can simplify IT administration and reduce hardware expense. Microsoft Azure includes a wealth of cloud services and Progent can help you to understand the benefits and restrictions of different cloud computing models supported by Azure. Progent can show you how to administer cloud-based or hybrid cloud and on-premises apps and resources and make sure that you avoid the common errors small companies make when moving to the cloud. Progent can help you to set up cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, manage authentication with Azure Active Directory, and create backup-and-recovery services with Azure Backup. Progent can also assist you to configure firewalls and VPN connections and to manage Apple iOS devices and Android handhelds.

SCDPM 2012 and Hyper-V IT Services
SCDPM 2012 Security and Compliance Professionals

Progent's Microsoft-certified consultants can provide remote or in-person expertise to help organizations of any size to design, deploy, manage, and troubleshoot a backup-and-restore system built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can assist you to migrate from older releases of SCDPM or from another backup/recovery platform, and Progent can optimize your SCDPM 2012 implementation for on premises, cloud-based, or hybrid environments. Progent can provide as-needed support for resolving particularly challenging issues, or comprehensive project management support. Progent can also help you to design SCDPM 2012 into an enterprise-class disaster recovery plan.

Small Business Networking Firm
Small Business Small Business Specialist

Progent's Microsoft and Cisco certified computer engineers can provide advanced help with a wide array of technologies and can provide that assistance remotely anywhere in the U.S. or onsite in major cities across the United States and anywhere in California. Progent provides remote help for networks based on Microsoft Windows, UNIX, Linux, Solaris, or Apple ac, or for environments that include a combination of Microsoft and UNIX/Linux platforms. Progent also can provide access to the help of Cisco CCIE network engineers for the toughest connectivity issues, as well as the the support of CISA and CISSP-qualified security engineers to handle high-level security planning and problem solving. Progent has delivered remote network support to businesses in every state in the United States.

24-Hour Exchange 2013 Outlook Web App Support
Remote Support Exchange 2013 DLP

Microsoft Exchange 2013 incorporates significant enhancements to the functionality of its predecessor Exchange 2010 and delivers powerful innovations plus a redesigned structure. These improvements affect vital areas including manageability, availability, compliance, operational costs, teamwork, expandability, performance, cross-version interoperability, and productivity. Progent's certified Exchange Server 2013 consulting experts can help you evaluate the possible business benefits of upgrading to Microsoft Exchange 2013, create a cost-effective validation and rollout plan, and educate your IT team to maintain your Microsoft Exchange Server 2013 solution. Progent can also provide affordable online consulting and support and management services for Exchange Server 2013.

Azure enterprise hybrid cloud solutions Consultant
Azure cloud migration Reports

Progent can help businesses of any size to migrate all or part of their computing infrastructure to Microsoft Azure. This can simplify network administration and lower hardware expense. Azure includes a wealth of public cloud services and Progent can help you to understand the advantages and limitations of various cloud computing architectures you can use with Azure. Progent can help you administer cloud-resident or hybrid cloud and on-premises applications and resources and ensure you avoid the typical mistakes small organizations make when moving to a public cloud. Progent can show you how to set up VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage authentication with Azure Active Directory, and automate transparent backup mechanisms with Azure Backup. Progent can also assist you to configure firewalls and VPN tunnels and also to integrate iPhones and iPads and Android smartphones and tablets.

Network Security Testing Palo Alto Networks WildFire
Palo Alto Networks PA-220 Series Firewalls Security Certification

Progent's Palo Alto Networks firewall experts can help you select, deploy, and manage Palo Alto Networks firewall appliances to create a next-generation cybersecurity environment that spans your on-premises and cloud-based resources and guards all users at any location with any endpoint device.

24/7 Aironet Wave 2 Wi-Fi Access Point Help and Support
Aironet Wireless Access Point IT Services

Progent's Cisco CCIE wireless infrastructure experts can provide online or on-premises configuration and troubleshooting services to help your organization to plan, configure, update, tune, manage and debug Aironet Wi-Fi access point deployments of any scale or topology. Progent's Cisco wireless controller experts can also assist you to integrate your wireless ecosystem with your wired network infrastructure and cloud-based resources to create an enterprise-wide connectivity solution that is easy to manage and scale. Progent also can provide affordable Wi-Fi site surveys to help you to decide the most appropriate selection, placement and configuration of Aironet Wi-Fi access points to work with your unique office design, construction, and expected network traffic.

scom 2016 migration Technology Consulting
scom 2016 alert tuning Support

System Center 2016 Operations Manager helps to ensure consistent performance and maximum availability for key applications by offering centralized, mixed-platform monitoring of IT resources installed across on-premises systems and cloud environments. Progent's SCOM consulting team offers advanced online and onsite support to assist organizations of any size to design, implement, optimize, update and repair SCOM 2016 solutions. Progent can assist your company to migrate to Operations Manager 2016 from earlier releases of Operations Manager or from other monitoring platforms, or integrate a variety of monitoring tools into a unified IT management ecosystem. Progent can also show you how to expand your SCOM 2016 environment to include resources hosted on public clouds such as Microsoft Azure and Amazon AWS.

Netwalker ransomware recovery Specialists
ransomware removal and data recovery Consulting

Progent's experienced ransomware recovery consultants can help your business to rebuild an IT network damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, Lockbit or Egregor.

Top Computer Consulting Fault-tolerant Failover Clustered Servers
Emergency IT Services Microsoft Windows Server 2008 Cluster

The clustering technology built into the Datacenter and Enterprise editions of MS Windows Server 2008 is radically re-engineered to streamline the installation, setup, and management of clusters that offer greater levels of network dependability, protection, performance, and versatility. New or improved capabilities include cluster Validation, easier setup and installation, unified cluster administration, new cluster architecture for increased uptime, hardened security and quorum models, fewer failure points, more storage and memory capacity, and improvements for multi-site clusters. Progent's Microsoft-certified consultants can help you assess the business benefits of Windows clustering, plan and implement an installation, train your IT staff to administer your failover clusters, provide continuing consulting and support services, and create and test a disaster recovery procedure.