Progent's Sun Solaris family support services provide small and mid-size businesses and software developers support for managing and supporting Sun Solaris systems that run with Microsoft-based technology. Progent can give your business access to Sun Solaris consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISA credentials. This broad range of expertise offers you an easy one-stop consulting firm to show you how to build and maintain a secure and robust mixed-platform connectivity and communications environment that supports Sun Solaris and Microsoft interoperability by integrating Microsoft Windows with popular versions of UNIX such as Mac OS X, Solaris, AIX UNIX from IBM, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or leading Linux derivatives such as RedHat, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandrake, Debian-GNU, and Slackware Linux.
Progent's Standard Help Desk Services provide an end-to-end service desk solution that manages all facets of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Help Desk services are provided at a significant discount from Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle the most problems.
Progent offers technical support for mid-size companies who have 100 to 250 system clients. The mid-size business or work group has traditionally been an underserved segment of the market for network support expertise. The cost structures and service delivery models of major third-party service firms make them too costly for the ordinary small company or small medium business (SMB), which usually relies on a modest information technology budget with which to support an IT network whose advanced technology and capability are frequently comparable to the networks of far larger enterprises. Progent's support delivery model, which takes full advantage of online support, virtual network infrastructure and 24x7 network monitoring, significantly reduces the IT maintenance expenses of an SMB while offering the small company with enterprise-level support from certified, world-class experts with background in a wide range of small business technologies. If your mid-sized organization or small business is searching for the quality of network support appropriate by a mid-size office without budgeting enterprise costs, contact Progent.
ProSight Reporting is a growing line of in-depth reporting utilities designed to work with the industry's top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Progent can give you access to programmers who can modify your Microsoft Business Solutions ERP, MRP, and financial system packages to suit your specific company needs. Progent's Microsoft support experts offer expertise in Microsoft AX ERP Software, Microsoft Dynamics NAV Business Management Software, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Retail Management Software. Progent also provides custom e-Commerce integration services for safe, corporate-wide information sharing as well as interfacing with CRM programs.
Progent's Co-managed Help Desk service allows your business to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's roster of seasoned desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on ConnectWise Manage, the top shared professional services automation (PSA) tool for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Microsoft Windows Server 2012 R2 Hyper-V improves virtualization in important areas such as secure multitenancy, agile infrastructure, cloud support, expandability and performance, and fault tolerance. Progent's Microsoft-certified consultants can help your company to benefit from Hyper-V to deploy and maintain virtual servers to reduce network costs and enhance productivity.
Progent's Co-managed Call Center service allows your business to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution based on ConnectWise Manage, the leading shared professional services automation (PSA) tool for managing service requests, ticketing, responsibility, status tracking, and metrics.
Progent provides Windows Cluster Server expertise to help your company deploy zero-downtime clustered servers that can deliver 100% uptime. Clustered Windows servers for fault-tolerant systems include Microsoft Windows Cluster Server, Microsoft SQL Cluster, and Microsoft Exchange Cluster Server. By showing you how too build fault-tolerant clustered server environments powered by Windows Server 2003 Cluster, Progent's Certified Windows experts make sure that your zero-downtime clustered servers are set up to optimize the business advantage of your information network.
Progent's expert consultants can show you how to design and implement a smooth in-place Microsoft Exchange 2003 upgrade plan that avoids network disruption, simplifies long-term service requirements, and makes your Exchange 2003 Server easy to administer. For complex multiple server or multi-site upgrades, Progent has the experience to finish your project quickly and affordably. Progent's Microsoft Exchange 2003 support, troubleshooting, and design services include assistance with the integration of outside vendor enhancements of Microsoft Exchange 2003 Server that are best aligned to your business needs.
Progent's team of expert programmers, database architects, and project managers can assist enterprise clients to carry out development projects for Windows, Linux, or Web applications. Progent's co-sourcing services include access to veteran program managers for high-level planning and program co-ordination or Progent can assist clients fill in expertise gaps by offering database architects and software programmers experienced in developing line-of-business applications powered by SQL Server, Oracle, or MySQL. Progent's SharePoint consultants can help clients to integrate SharePoint with other data sources such as Microsoft SQL and Office Excel to create data-intensive intranets and portal sites. Progent also can provide expertise with web development technologies and can assist clients to create, enhance, repair, or migrate web applications to utilize the latest advances in web technology.
Progent's Microsoft certified support team can show you how to design and deploy a smooth in-place Exchange Server 2003 upgrade strategy that avoids network downtime, simplifies long-term support demands, and makes your Exchange 2003 Server easy to administer. For complex multiple server or multi-site migrations, Progent has the knowledge and experience to finish your project rapidly and affordably. Progent's Exchange Server 2003 support, troubleshooting, and consulting services include assistance with the integration of third-party add-ons to Exchange Server 2003 that are best aligned to your business goals.
Progent is a certified Hornetsecurity/Altaro partner and can plan, configure, and manage a deployment of 365 Total Backup to protect your Microsoft 365 mailboxes, files residing within your organization's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows-powered endpoints.
Exchange Server 2013 includes major enhancements to the functionality of its predecessor Exchange Server 2010 and delivers important new features as well as a redesigned structure. These improvements affect vital areas such as ease of administration, availability, security, cost of ownership, collaboration, scalability, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consultants can help you evaluate the potential advantages of migrating to Microsoft Exchange Server 2013, design a cost-effective validation and rollout strategy, and educate your IT staff to manage your Microsoft Exchange Server 2013 environment. Progent also offers ongoing remote support and management services for Exchange Server 2013.
Progent's temporary staff augmentation services enable organizations to respond to the need for network support personnel without dealing with the costs and delays that come with identifying and recruiting experienced technical workers and without adding to your full-time head count.
Progent's Microsoft-certified information technology consultants offer Windows Server 2016 integration consulting services to assist businesses of all sizes to plan and carry out a smooth upgrade to Windows Server 2016 and Hyper-V 2016 based on a local, cloud, or hybrid architecture. Progent can assist you to evaluate the benefits of Windows Server 2016 for your environment and can help you with any aspect of designing, configuring, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist your organization to take advantage of the many new disaster recovery and security features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time (JIT) Privileged Access Management, VM load balancing, Storage Replica, plus multi-domain clusters.
Progent's Duo managed services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity confirmation on Apple iOS, Android, and other out-of-band devices.
Progent uses an enterprise-class support reporting system that stores and formats detailed documentation for all delivered services. Unlike many independent consultants or small service organizations who provide scant documentation or specifics of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support reports transmitted by every consultant to every client. The discipline of documenting and organizing support activity results in more effective support and avoids a slew of typical problems such as when a service customer is effectively held captive to a consultant who won't let go of vital service information.
Progent's Cisco-certified wireless technology experts can help organizations to deploy, manage, and debug Cisco wireless products including Aironet and Meraki Wave 2 Wi-Fi access points (APs) plus Cisco's Wireless Network Controllers.
Progent's business climate will allow you to become a more capable consulting professional by improving your information technology knowledge and increasing the loyalty of your clients. Progent delivers this commitment by recruiting the best consulting experts for you to operate with, offering a state-of-the-art network and communications infrastructure, running specialized software utilities to deliver the highest quality of support, and by optimizing proven operational models for finding and maintaining customers.
Progent's ProSight Email Guard solution uses the technology of leading data security vendors to provide centralized control and world-class security for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further level of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter.
Progent's ProSight family of managed IT services are designed to offer businesses who have small in-house IT support staffs with affordable access to enterprise-class management platforms and technical experts. Benefits of Progent's ProSight catalog of managed services include predictable IT maintenance expenses, automation of routine management tasks, ongoing absorption of new information technology, smooth migration from legacy technology to modern solutions, close alignment of information technology with business goals, access to veteran IT consultants, and allowing management to focus on business instead of ever-changing computer technology.
Progent's Cisco CCIE-certified SIP integration experts can help you to plan, integrate, maintain, troubleshoot and enhance Cisco's SIP (Session Initiation Protocol) infrastructure solutions and Cisco's CUBE (Cisco Unified Border Element)-based IP PSTN trunks and offer cost-effective online or on-premises expertise to help companies to migrate smoothly to an advanced unified communications environment that delivers fast ROI. Progent's certified Microsoft unified communications consultants can assist you to configure connections between Cisco's CUBE SBC and Microsoft's rich media platforms such as Skype for Business Server and Lync for access to a SIP PSTN trunk.
Progent's IT outsourcing packages offer budget-friendly network consulting for small organizations. Whether it involves planning system infrastructure, setting up an internal Help Desk or using an outside one, deploying a new e-mail system, monitoring your system, or developing an on-line eCommerce application, outsourcing your network engineering services can contain costs and minimize uncertainties, allowing IT service budgets to grow in a more moderate and controlled manner than is possible by assembling a large, knowledgeable in-house network support staff. Progent's Outsourcing White Paper and datasheets explain how Progent can enable you to create a protected and robust network foundation for your vital applications based on Microsoft Windows.
Remote continuous monitoring, proactive alerts, and actionable reports are crucial to preserving the health of your IT system and eliminating unnecessary and costly disruptions. Remote Monitoring and Management (RMM) technology has progressed to the point that businesses of any size can afford a degree of network stability that was previously limited to large enterprises. Progent offers several Remote Monitoring and Management options available as low-cost services designed to assist your company to identify and fix a most IT network issues before they get big enough to hurt your business.
Microsoft SQL Server 2008 delivers powerful, familiar tools to IT experts and network users, lessening the difficulty of designing, integrating, administering, and accessing enterprise data and database programs in environments ranging from handheld devices to enterprise data systems. The complexity and interconnectivity requirements of Microsoft SQL Server 2008 call for a network consultant with hands-on expertise and wide knowledge in designing and building information-based, end-to-end business technology solutions. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background involving Microsoft technology, assures you success in designing, configuring and supporting Microsoft SQL Server 2008 applications that are well integrated with the Microsoft .NET platform.
For mid-size companies looking for IT consulting services, Progent offers a variety of options such as local service, on-line assistance, off-site Call Center, round-the-clock support with remote system monitoring, emergency staff augmentation, site relocation support, application development, and expert consulting. For midsize businesses in California or other areas covered by Progent's field engineers, Progent offers professional on-premises help for solving network issues quickly and economically.
Progent is a certified Hornetsecurity/Altaro partner and can plan, configure, and manage a deployment of 365 Total Backup to back up and restore your Microsoft 365 mailboxes, files residing within your organization's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows endpoints.
Progent offers affordable online access to an Oracle MySQL RDBMS administrator or software programmer and can assist businesses of all sizes to configure and support MySQL within a robust IT environment that offers high levels of performance, expandability, and security. Progent also has proven skill helping businesses migrate applications from Oracle to MySQL.
Lync Server 2010 supports Instant Messaging, Real Presence, audio and video conferencing, desktop collaboration, as well as VoIP and traditional public switched telephone network voice communication. Microsoft Lync 2010 can enhance the capability of Microsoft Exchange Server, SharePoint and Office desktop or cloud-based Microsoft 365 and simplify management via integration with Active Directory. Lync can also cut expenses by eliminating VoIP equipment and subscription services, PBX gear, or conventional video conferencing solutions. Progent's certified IM and Presence consultants can provide remote and onsite support to help your company to maintain and troubleshoot your existing Lync Server 2010 deployment or evaluate the benefits of upgrading from Lync Server 2010 to Skype for Business, which is the new release of the product. Progent can also help your organization to plan and carry out a smooth Skype for Business upgrade or a migration to Microsoft Teams.
Lync Server 2010 supports Instant Messaging, Real Presence, audio and video conferencing, desktop sharing, and both VoIP and traditional public switched telephone network (PSTN) voice communication. Lync 2010 can extend the functionality of Exchange Server, SharePoint Server and Office or cloud-based Microsoft 365 and simplify administration via integration with Active Directory. Lync can also reduce expenses by eliminating Voice-over-IP equipment and subscription fees, PBX systems, or legacy teleconferencing technology. Progent's certified unified communications consultants can provide remote and onsite support to assist your company to maintain and repair your current Lync 2010 deployment or evaluate the benefits of upgrading from Lync Server 2010 to Skype for Business, which is the new release of the product family. Progent can also assist your organization to design and carry out a smooth Skype for Business upgrade or a migration to Microsoft Teams.
Progent's colocation center support services are designed for businesses with equipment housed at Internet Data Centers or data center colocation hosting sites and requiring timely on-site service at the colo facility plus off-site help from Microsoft and Cisco Premier Certified experts. Progent provides a full array of data center and IDC and co-location consulting services such as system architecture analysis, Windows and Linux server installation and maintenance, troubleshooting for server and telecommunications infrastructure, design and installation of fault tolerant configurations, defining and deploying layered security structures, firewall integration and support, designing load balancing environments, and creating fault tolerant server clustering systems.
Progent's certified experts offer small and medium size businesses world-class consulting services for SMS Server 2003 and System Center Configuration Manager, Microsoft's standard tools for update and configuration automation. System Center Configuration Manager is the new name for the change management solution formerly known as SMS Server. Configuration Manager offers a variety of enhancements to SMS Server such as comprehensive automation, built-in Vista Windows Server 2008 support, quarantine support, and device driver management. Progent's Microsoft certified consulting professionals can help you use SMS or Configuration Manager economically for streamlined operating system and application installation, security patch control, software tracking, and software license reconciliation. Progent's engineers can also assist you to migrate smoothly from Microsoft Systems Management Server 2003 to System Center Configuration Manager 2007.