Consulting Support Services for BlackBerry Solutions
BlackBerry mobile PDAs were once one of the most successful products for achieving location-independent connectivity to email, scheduling, web programs, and other vital business information. Progent offers Chesapeake, Virginia businesses the expertise of BlackBerry-qualified professionals who can help organizations to manage existing BlackBerry environments or transition smoothly to a more popular mobile solution.
As the complexity of small company IT technology has increased, and as the demand for world-class security, reliability, and recoverability has grown to be the standard for companies of any size, effective integration and support of RIM BlackBerry technology has become increasingly difficult. To deal with issues like data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of messaging servers and shared databases, small organizations frequently turn to external consulting firms who offer expertise in RIM BlackBerry installation and maintenance.
Progent can provide the expertise of BlackBerry-qualified engineers who can help small organizations to plan, administer, and repair BlackBerry-based solutions affordably and efficiently, eliminating the requirement for an in-house BlackBerry technology specialist and lowering the cost and stress of supporting mobile workers. Progent's BlackBerry technology specialists have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified security professionals. This breadth of knowledge, coupled with Progent's efficient remote service delivery model, provides small companies a budget-friendly solution for incorporating BlackBerry products productively into their business information network.
Progent's engineers can assist your business with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Exchange setup so that your data and email systems operate efficiently with BlackBerry Enterprise Server. Progent can also show you how to migrate from previous releases of BlackBerry and Microsoft software, set up easy-to-use administration utilities to enable you to track and control BlackBerry smartphones across your business, define security policies that make sense for your business, develop custom mobile software, and make sure that your network infrastructure is appropriately configured to accommodate your BlackBerry users. Also, Progent's business continuity specialists can help make sure that your BlackBerry information is incorporated in your scheduled backup processes so that it can be restored rapidly and safely.
Integration Support for BlackBerry Enterprise Server
BlackBerry BES Server streamlines management and support of BlackBerry devices, providing a centralized platform for handling critical jobs like device installation, upgrades, and deactivation while also offering a solid infrastructure for security and high availability. BlackBerry Enterprise Server (BES) supports transparent integration between Exchange, Novell GroupWise, or Lotus Domino messaging platforms and BlackBerry handsets and allows remote synchronization.
BlackBerry Enterprise Server offers a variety of data protection options starting with advanced data encryption of information transmitted between a BlackBerry device and BlackBerry BES Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also permits excellent versatility in adjusting degrees of protection to meet the specific requirements of your network. Progent's BlackBerry certified engineers can assist your company to select powerful security functions and enable them wirelessly. Examples of these wirelessly selectable security settings include:
- Disable a smartphone
- Wipe data from a lost or stolen device
- Lock out Bluetooth
- Activate internal protection against malicious attacks
BES Server also provides flexibility in determining how to keep users from loading or executing unsecure or prohibited applications. Progent can assist you to choose protective techniques such as:
- Specify exactly which programs are allowed on the device
- Block third-party applications from allocating non-volatile memory on the smartphone
- Determine what functions external software can access on the smartphone
- Limit the types of connections external programs running on the BlackBerry device can initialize
- Block all third-party programs from being installed or executed on the BlackBerry smartphone
Professional RIM BlackBerry Consulting Support Offered Remotely from Progent
Progent's certified BlackBerry support specialists are available remotely to deliver expert technical help to companies in the Chesapeake region or throughout the state of Virginia. Progent's experienced online consulting experts have helped IT organizations resolve network problems and reduce support costs in every state in the United States and built a large following of satisfied customers. (Refer to Progent's client testimonials.)
Progent offers online assistance for a broad array of technologies related to RIM BlackBerry software and devices including wireless synchronization, integration with Exchange Server, managing BlackBerry BES Server, and improving wireless security. Major RIM BlackBerry certifications earned by Progent's consulting professionals include:
BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist your business to perform basic support functions including configuring BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, launching e-mail filters and auto-signature, editing user accounts, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to run with your company email software. Progent's seasoned experts can in addition help you to resolve a wide array of problems concerning synchronization, handset detection, messaging reconciliation, web access, mobile connections, Instant Messaging, PC software configuration, and BlackBerry Desktop Redirector.
As a top innovator in providing countrywide remote consulting services for small office IT networks, Progent can provide fast and economical access to a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your wireless technical support costs low and, by handling issues promptly, optimizes the productivity of your BlackBerry smartphone users.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills needed to install and support the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry specialist can show you how to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform important procedures such as troubleshooting enterprise activation issues, adding and deleting BlackBerry smartphone clients, activating passwords, configuring over-the-air program installation and configuration, deploying and debugging the BlackBerry Smart Card Reader, and configuring database backup and restore mechanisms.
Progent's BlackBerry-certified consultants can also show you how to operate administration software like the BlackBerry Administration Service for role-based management, resolving attachment and data flow problems, and utilizing WiFi for activation. In addition, Progent can explain the function of IT policies in the BlackBerry BES system and help you to define and implement appropriate security configurations.
Progent's certified Microsoft Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your existing Exchange Server architecture for operating smoothly with BlackBerry BES Server or move your BlackBerry system to the most recent edition of Exchange Server.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level skills for installing, administering, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in an email system based on Microsoft Exchange Server. Progent's BlackBerry engineer has expertise in key technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can help you to install and delete BlackBerry device clients on Microsoft Exchange Server and Active Directory, set up, track, and manage BlackBerry Enterprise Server, manage BlackBerry smartphones and client accounts, archive and maintain storage groups, configure permissions, install the Mobile Data System (MDS) and Instant Messaging, install push and pull access control lists, manage Exchange Server data flow, create, edit, and apply WLAN and VPN configurations, implement SNMP traps for alerts, and produce reports to summarize SNMP results.
Progent's BlackBerry-certified consultant can support your BlackBerry solution in a variety of environments such as Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.
BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to help you to design, install, test, repair, and produce documentation for a wireless solution based upon the combination of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's high-level engineering services for BlackBerry technology include business and technology needs assessment, solution design, roll-out strategy and implementation, performance optimization, configuration of a fault-tolerant architecture, information backup and disaster recovery consulting, and system-wide security design.
Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your functional objectives and to create a mobile wireless solution that fits within your IT budget and aligns with your business strategy. Progent can clarify the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your current network architecture's ability to support a BlackBerry BES Server, assist you to decide which administration approach and equipment meet your needs, and analyze your messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make informed decisions about options for software editions, server hardware and storage, network design, and application configuration.
To optimize network security, Progent's BlackBerry expert can help your company to select and activate appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and CISM-qualified security specialists to run company-wide security vulnerability and compliance testing and recommend enhancements to support your BlackBerry solution.
Contact Progent for Support from a BlackBerry-Certified Consultant
To contact Progent about professional help for BlackBerry mobile wireless technology, phone 1-800-993-9400 or visit Contact Progent.