Consulting Support Services for BlackBerry Environments
BlackBerry mobile PDAs were once one of the most successful products for achieving anytime-anywhere connectivity to email, scheduling, web-based applications, and other vital business information. Progent can provide Chesapeake, Virginia businesses the expertise of BlackBerry-qualified consultants who can assist companies to maintain existing BlackBerry deployments or transition smoothly to a modern mobile solution.
As the sophistication of small business IT technology has expanded, and as the need for enterprise-class protection, reliability, and recoverability has become the norm for businesses regardless of size, effective deployment and support of RIM BlackBerry technology has become more challenging. To handle issues such as security, business continuity, and synchronization of BlackBerry smartphones with a variety of email systems and company databases, small organizations frequently resort to external support firms who offer expertise in RIM BlackBerry installation and maintenance.
Progent offers the services of BlackBerry-certified engineers who can assist small organizations to plan, manage, and troubleshoot BlackBerry environments affordably and efficiently, doing away with the necessity for an internal BlackBerry technology specialist and reducing the cost and hassle of maintaining wireless work groups. Progent's BlackBerry specialists have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISM and CISA-certified security professionals. This range of experience, coupled with Progent's proven online support model, provides small companies an economical solution for incorporating RIM BlackBerry technology productively into their IT network.
Progent's experts can help you with SQL Server 2016 integration support, Microsoft SQL 2014 deployment and Exchange Server setup so that your data and messaging infrastructure operate optimally with BlackBerry Enterprise Server. Progent can also show you how to upgrade from older editions of BlackBerry and Microsoft technology, set up streamlined administration tools to enable you to monitor and control BlackBerry devices across your business, define security policies that are right for your company, customize mobile software, and ensure that your IT network architecture is properly configured to accommodate your BlackBerry clients. In addition, Progent's business continuity consultants can help make sure that your BlackBerry information is incorporated in your regular backup procedures so that it can be restored rapidly and safely.
Technical Support for BlackBerry BES Server
Research in Motion's high-end platform for administering large groups of BlackBerry wireless handsets is the BlackBerry Enterprise Server (BES). This sophisticated software allows Microsoft Exchange Server, Lotus Domino, or Novell GroupWise users to transmit and receive emails that stay encrypted in transit to ensure optimum security. BlackBerry BES Server also streamlines a wide selection of critical management jobs ranging from BlackBerry deployment and updates to mobile security and high availability.
Progent's BlackBerry-qualified consultants can show you how to use BlackBerry BES Server to perform basic tasks like:
- Deploy and manage applications
- Plan device, program, and IT policy updates
- Update BlackBerry device firmware remotely
- Control client settings with BlackBerry's vast selection of policies
Progent's BlackBerry-qualified engineers can also assist your company to utilize BES Server to perform important tasks not supported by the less advanced BES Server Express. These tasks include:
- Configure and support BlackBerry's fault-tolerant infrastructure based on virtualization
- Deploy BlackBerry devices wirelessly
- Set custom management roles
- Monitor and report on the overall health of your solution
Expert RIM BlackBerry Consulting Support Available Remotely from Progent
Progent's certified BlackBerry engineers are accessible remotely to deliver prompt technical help to businesses in the Chesapeake area or throughout the state of Virginia. Progent's experienced remote consulting team has helped IT organizations resolve network problems and reduce support expenses in each state in the U.S. and built a large following of loyal clients. (Refer to Progent's client testimonials.)
Progent offers online assistance for a broad selection of issues associated with BlackBerry software and devices including wireless synchronization, integration with Exchange Server, managing BlackBerry BES Server, and strengthening wireless security. Important BlackBerry credentials earned by Progent's consulting professionals include:
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and support the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry-certified specialist can assist you to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform important tasks such as resolving enterprise activation problems, adding and removing BlackBerry smartphone users, activating passwords, implementing wireless program installation and setup, deploying and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery processes.
Progent's BlackBerry consultants can also help you to use management software such as the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and utilizing WiFi for activation. Also, Progent can help you understand the role of operational policies in the BlackBerry BES environment and assist you to select and install sensible security configurations.
Progent's Microsoft-certified Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your current Microsoft Exchange Server infrastructure for operating in conjunction with BlackBerry BES Server or migrate your BlackBerry system to the latest edition of Exchange.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, administering, tracking, and maintaining one or several BlackBerry Enterprise Servers in an email system powered by Exchange Server. Progent's BlackBerry-certified consultant offers expertise in key areas related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can show you how to install and delete BlackBerry smartphone users on Microsoft Exchange and Active Directory, set up, monitor, and administer BlackBerry BES Server, manage BlackBerry devices and client accounts, archive and support storage groups, configure permissions, set up the MDS and Instant Messaging, deploy push and pull access control lists, control Microsoft Exchange data flow, create, edit, and assign wireless LAN and VPN configurations, set up SNMP traps for alerts, and produce management reports to summarize SNMP data.
Progent's BlackBerry expert can help you with your BlackBerry technology in a variety of environments such as Windows 2000, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.
BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to help your company to plan, deploy, test, repair, and document a mobile wireless solution built upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's advanced engineering support services for BlackBerry include business and network needs assessment, system design, roll-out strategy and execution, performance optimization, design of a high-availability architecture, information backup and business recovery consulting, and security engineering.
Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your technical objectives and to design a wireless solution that fits within your information technology budget and aligns with your business strategy. Progent can clarify the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's ability to accommodate a BlackBerry Enterprise Server, assist you to determine which management model and equipment match your needs, and analyze your email and messaging system configuration. Progent can also explain the performance impact that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on each other so you can make smart decisions about alternatives for software versions, processors and mass storage, network topology, and application configuration.
To optimize network protection, Progent's BlackBerry-certified expert can help you to select and activate sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and CISM-certified security specialists to run network-wide security assessment and compliance testing and recommend enhancements to accommodate your BlackBerry environment.
Contact Progent for Support from a BlackBerry-Certified Specialist
If you wish to contact Progent about engineering assistance for BlackBerry wireless solutions, phone 1-800-993-9400 or go to Contact Progent.