Consulting and Technical Support for BlackBerry Technology
BlackBerry ConsultantsBlackBerry wireless smartphones were once among the most popular products for maintaining anytime-anywhere connectivity to messaging, calendars, web programs, and other critical business data. Progent can provide Chesapeake, Virginia companies support from BlackBerry-certified professionals who can assist companies to manage their BlackBerry environments or migrate smoothly to a more popular smartphone solution.

As the sophistication of small company networks has expanded, and as the demand for world-class security, reliability, and disaster recovery has grown to be the norm for companies of all sizes, successful deployment and support of BlackBerry technology has grown increasingly difficult. To address areas such as data protection, disaster recovery, and synchronization of BlackBerry smartphones with diverse messaging systems and corporate databases, small businesses often resort to outside consulting firms who specialize in RIM BlackBerry integration and maintenance.

Progent offers the services of BlackBerry-premier consultants who can assist small organizations to design, administer, and troubleshoot BlackBerry-based solutions economically and effectively, doing away with the necessity for an internal BlackBerry technology specialist and reducing the expense and stress of maintaining mobile workers. Progent's BlackBerry technology engineers have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security professionals. This breadth of experience, coupled with Progent's efficient remote service delivery model, provides small businesses an affordable solution for incorporating BlackBerry technology seamlessly into their business information network.

Progent's consultants can help you with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Exchange Server 2016 setup so that your data and email systems work optimally with BlackBerry Enterprise Server. Progent can also assist you to upgrade from older editions of BlackBerry and Microsoft technology, set up streamlined management tools so you can monitor and control BlackBerry smartphones throughout your company, recommend security policies that make sense for your business, customize wireless applications, and ensure that your IT network architecture is appropriately designed to handle your BlackBerry clients. In addition, Progent's business continuity specialists can help make sure that your BlackBerry information is incorporated in your regular backup processes in order that it can be recovered quickly and thoroughly.

Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.

Onsite IT Consulting
Progent locations in Hampton Roads Metro Area

City Address Phone Link
Chesapeake 638 Independence Parkway, Suite 240
Chesapeake, VA 23320
United States
(757) 514-8101 Chesapeake Network Support Services
Norfolk 440 Monticello Ave, Suite 1800
Norfolk, VA 23510
United States
(757) 512-5140 Norfolk Network Support Services
Virginia Beach 4445 Corporation Lane, Suite 291
Virginia Beach, VA 23462
United States
(757) 337-3322 Virginia Beach Network Support Services

Technical Help for BlackBerry Enterprise Server
RIM's high-end platform for administering big groups of BlackBerry devices is the BlackBerry Enterprise Server (BES). This powerful software allows Microsoft Exchange Server, Lotus, or Groupwise users to send and receive messages that are encrypted in wireless transit to ensure maximum data protection. BlackBerry Enterprise Server also simplifies a broad variety of critical administrative jobs ranging from BlackBerry deployment and upgrades to mobile security and high availability.

RIM BlackBerry Enterprise Server Troubleshooting Support

Progent's BlackBerry-certified engineers can assist you to utilize RIM BlackBerry BES Server to do routine jobs like:

  • Deploy and manage applications
  • Schedule device, application, and IT policy updates
  • Update BlackBerry smartphone software remotely
  • Control user and group configurations with BES Server's extensive selection of IT policies

Progent's BlackBerry-certified consultants can also assist your company to use BlackBerry Enterprise Server to implement important procedures not supported by the entry-level BES Server Express. These tasks include:

  • Install and manage BlackBerry's fault-tolerant infrastructure using VMware
  • Deploy BlackBerry smartphones remotely
  • Establish specialized administration roles
  • Automatically track and report on the health of your BlackBerry solution

How Progent Can Assist You to Maintain and Support Your BlackBerry Environment
Progent can deliver an experienced engineer who has earned accreditations from Research in Motion in all key facets of BlackBerry integration. Progent's BlackBerry support services span areas from resolving synchronization issues to designing wireless productivity solutions based on BlackBerry Enterprise Server. These BlackBerry certifications and their respective practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingProgent's BlackBerry Certified Support Specialist can assist your business to carry out common technical functions including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account configurations, launching e-mail filters, editing user profiles, upgrading BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to work with your company messaging solution. Progent's seasoned experts can also help your company to resolve a broad range of problems associated with synchronization, device recognition, email reconciliation, web browsing, wireless connections, IM, desktop software configuration, and Desktop Redirector.

As a top innovator in delivering nationwide online support for small company IT networks, Progent offers responsive and economical access to a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your BlackBerry support expenses at a minimum and, by solving issues promptly, maximizes the output of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist can provide the skills required to install and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry specialist can show you how to use tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical procedures such as resolving enterprise activation problems, adding and deleting BlackBerry device users, setting activation passwords, configuring over-the-air software installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore mechanisms.

Progent's BlackBerry consultants can also assist you to operate management tools such as the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow problems, and utilizing WiFi for activation. Also, Progent can help you understand the function of IT policies in the BlackBerry BES environment and assist you to select and implement sensible security options.

Progent's certified Microsoft Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your existing Exchange Server architecture for working smoothly with BlackBerry BES Server or migrate your BlackBerry system to the latest edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, administering, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in a messaging system powered by Exchange. Progent's BlackBerry engineer has support skills in important areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can assist you to install and delete BlackBerry smartphone users on Exchange and Active Directory, set up, monitor, and administer BlackBerry BES Server, manage BlackBerry smartphones and client accounts, back up and manage storage groups, configure permissions, install the Mobile Data System and Instant Messaging, implement push and pull access control lists, control Microsoft Exchange data flow, generate, edit, and apply wireless LAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and produce reports based on SNMP results.

Progent's BlackBerry consultant can support your BlackBerry technology in a number of settings that can include Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Contact Progent to Get Help from a RIM BlackBerry-Qualified Specialist
In order to ask Progent about technical assistance for BlackBerry mobile wireless integration, call 1-800-993-9400 or visit Contact Progent.

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    For businesses that have a mix of Apple Mac and Microsoft Windows desktops, there exist two basic alternatives for using Microsoft Windows-only software on a Mac: remote access to a physical Windows computer or local simulation of a Microsoft Windows operating system on a computer. Microsoft's Remote Desktop Connection Client for Apple Mac enables you to connect a Mac to a networked Windows-powered PC to run Microsoft Windows applications and share network resources. Microsoft's Virtual PC for Apple Mac emulates Windows on an Apple Mac system so that you can run Windows programs locally. Progent's macOS and Mac OS X technology consultants can help you to manage these products for running Windows programs on your Apple Macs and can in addition assist you to assess and configure other products for Windows platform simulation.

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    Progent can provide the services of RIM BlackBerry-premier engineers who can help small businesses to plan, administer, and troubleshoot BlackBerry technology affordably and successfully, eliminating the requirement for an in-house BlackBerry expert and reducing the expense and distraction of supporting a mobile wireless workgroup. Progent's BlackBerry engineers have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified engineers, and CISA and CISM-certified security professionals. This breadth of expertise, combined with Progent's efficient remote service delivery model, provides small businesses an efficient option for integrating BlackBerry devices and software seamlessly into their IT network.

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    Microsoft Windows Server Update Services allows network managers to deploy and track the latest Microsoft patches and security updates to Windows Server 2000, Windows Server 2003, and Windows XP platforms. By using Microsoft Software Update Services, network support personnel can completely and effortlessly manage the distribution of updates that are published through Microsoft Update to servers and workstations in an organization. Progent can help you with technical details of the initial configuration of Microsoft SUS such as designing the Microsoft Windows Server Update Services deployment, configuring user's workstations, defining the Group Policy settings, and making sure your Microsoft Windows Server Update Services Group Policy Object is associated with an Active Directory container appropriate for your system environment.

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    Progentís certified consultants offer small and medium size businesses world-class consulting support for Microsoft Systems Management Server 2003 and Configuration Manager 2007, Microsoft's standard tools for update and configuration automation. System Center Configuration Manager is Microsoft's new name for the update management solution formerly known as Systems Management Server. Configuration Manager 2007 offers a range of new features to Systems Management Server such as full automation, built-in Windows Vista Windows Server 2008 awareness, NAP security support, and device driver management. Progentís certified engineers can show you how to use Systems Management Server or Configuration Manager 2007 effectively for streamlined OS and application software deployment, security patch control, software metering, and software license compliance. Progent's engineers can also help your company to move smoothly from SMS Server to System Center Configuration Manager.

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    Progent uses an enterprise-class support reporting system that records and organizes detailed documentation for all delivered services. Unlike many freelance consultants or local support organizations who offer scant documentation or details of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation transmitted by each consultant to every customer. The practice of detailing and organizing service records results in more efficient support and eliminates a variety of common misfortunes such as when a service customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.

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    Progent has extensive experience delivering a broad range of remote network support and urgent repair services to local governments and schools across the United States. Progent is one of the industryís pioneers in delivering expert online network support and has provided network support to clients in every state. Online support eliminates travel costs and solves problems faster than onsite support.

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    Progent's ProSight portfolio of managed IT services are geared to offer organizations who maintain minimal internal IT administration and support teams with affordable access to world-class management platforms and technical expertise. Advantages of Progent's ProSight line of managed IT services include predictable network management costs, smart automation of common administrative processes, ongoing absorption of the latest technology, graceful transition from legacy systems to modern solutions, close fit between computer technology with business objectives, access to veteran IT consultants, and freeing up management to concentrate on business issues rather than ever-changing information technology.

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    If your company does not require immediate online support but you think you will require assistance with your network soon, you can save time and expenses and ensure that the appropriate IT skill will be ready when you want it by getting in touch with a Progent sales specialist and signing up as a customer. For more information, phone 800-993-9400 or send email to

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    Progent's Microsoft-certified consultants can provide network help and IT consulting services for Microsoft .NET Servers and applications and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progentís support professionals can show you how to plan, deploy, troubleshoot and manage the entire family of Windows .NET Servers including Microsoft SQL Server 2012, ISA Server, Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint, Windows Hyper-V, Microsoft Lync Server, Microsoft Project Server, and System Center Operations Manager (SCOM).

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    Progent's Microsoft-certified Windows 2003 Server engineers offer computer help and IT consulting services for the entire family of Microsoft .NET Enterprise Servers, Windows 2003 Server, and Microsoft Windows 2000 Server. Progent's Microsoft Windows Server 2003 upgrade, integration, update, and maintenance offerings include network planning, deployment, project management, on-site and remote technical support and troubleshooting, Call Center services, CISM-certified security consulting, turn-key outsourcing, and expert co-sourcing.

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    Configuration Manager 2016 automates software provisioning and updating, streamlines security and compliance settings management, keeps track of network resources, protects against company data leakage, performs network health reporting, enables safe end-user self service, and delivers a single point of control for administering mixed-operating system ecosystems running on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Azure cloud integration specialists can help businesses of any size with any aspect of designing, installing, operating and repairing a SCCM 2016 solution for on-premises, cloud, or hybrid networks.

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    Progent's Linux consulting experts provide small and mid-size companies and developers support for administering and supporting Linux computers that coexist with Microsoft-based technology. Progent can give your organization access to Linux consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM and CISA certification. This wide array of experience offers you an easy single source to show you how to build and maintain a protected and robust cross-platform network and communications solution that supports Linux and Microsoft coexistence by integrating Microsoft Windows with leading Linux variations including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake, Debian-GNU, and Slackware.

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    Microsoft has made a strong effort to enable transparent hybrid networks that integrate Microsoft 365 Exchange Online and on-premises Exchange deployments. This permits you to have certain mailboxes located at your corporate datacenter and other mailboxes hosted by Microsoft 365. Progent's certified Exchange consulting team can assist your organization with any facet of planning, implementing and debugging your hybrid Microsoft 365 Exchange Online solution. Progent's Exchange consultants can provide occasional support to help you through stubborn technical bottlenecks and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Microsoft 365 Exchange initiative is completed on time and within budget.

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