Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry SupportBlackBerry wireless PDAs were at one time one of the most successful solutions for achieving anytime-anywhere connectivity to messaging, scheduling, web applications, and other critical business data. Progent offers Chesapeake, Virginia businesses the services of BlackBerry-certified consultants who can assist companies to maintain their BlackBerry environments or transition efficiently to a current mobile platform.

As the complexity of small business networks has increased, and as the demand for enterprise-class security, reliability, and recoverability has grown to be the standard for organizations of all sizes, effective integration and maintenance of BlackBerry technology has become increasingly difficult. To handle areas such as data protection, business continuity, and synchronization of BlackBerry handhelds with diverse email servers and shared databases, small organizations frequently turn to external support firms who specialize in BlackBerry installation and maintenance.

Progent can provide the expertise of BlackBerry-certified consultants who can assist small organizations to plan, administer, and repair BlackBerry environments affordably and effectively, dispensing with the requirement for an in-house BlackBerry solutions specialist and lowering the cost and stress of maintaining mobile workers. Progent's BlackBerry technology engineers have extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security professionals. This breadth of experience, coupled with Progent's efficient online support model, provides small companies an economical solution for integrating RIM BlackBerry technology seamlessly into their information system.

Progent's engineers can assist you with SQL Server 2019 integration and development support, SQL Server 2016 migration and management support, and Microsoft Exchange Server setup so that your database and messaging systems work optimally with BlackBerry Enterprise Server. Progent can also show you how to migrate from older editions of BlackBerry and Microsoft software, configure easy-to-use management tools to help you track and support BlackBerry devices across your business, define security policies that make sense for your business, customize wireless software, and ensure that your IT network infrastructure is properly designed to handle your BlackBerry clients. Also, Progent's disaster recovery consultants can help make sure that your BlackBerry information is included in your scheduled backup procedures in order that it can be recovered rapidly and thoroughly.

Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.

Onsite IT Consulting
Progent locations in Hampton Roads Metro Area

City Address Phone Link
Chesapeake 638 Independence Parkway, Suite 240
Chesapeake, VA 23320
United States
(757) 514-8101 Chesapeake Network Support Services
Norfolk 440 Monticello Ave, Suite 1800
Norfolk, VA 23510
United States
(757) 512-5140 Norfolk Network Support Services
Virginia Beach 4445 Corporation Lane, Suite 291
Virginia Beach, VA 23462
United States
(757) 337-3322 Virginia Beach Network Support Services


Integration Services for BlackBerry BES Server
RIM's high-end solution for managing big collections of BlackBerry smartphones is the BlackBerry Enterprise Server. This sophisticated tool allows Exchange, IBM Lotus Domino, or Groupwise users to send and receive messages that stay encrypted in wireless transit to ensure optimum security. BlackBerry BES Server also simplifies a wide selection of critical management tasks ranging from smartphone configuration and upgrades to mobile security and high availability.

BlackBerry BES Server Integration Help

Progent's BlackBerry-premier consultants can show you how to use RIM BlackBerry BES Server to perform basic jobs like:

  • Deploy and manage applications
  • Schedule smartphone, program, and IT policy updates
  • Update BlackBerry device firmware wirelessly
  • Control user settings with BlackBerry's vast selection of IT policies

Progent's BlackBerry-premier engineers can also assist you to use BlackBerry BES Server to implement key procedures not available with the entry-level BlackBerry BES Server Express. These procedures include:

  • Configure and support BlackBerry's high-availability infrastructure based on virtual servers
  • Deploy BlackBerry smartphones remotely
  • Set custom management roles
  • Automatically track and report on the integrity of your BlackBerry system

Professional BlackBerry Technical Support Offered Remotely from Progent
Progent's certified RIM BlackBerry support specialists are available remotely to deliver prompt technical help to businesses in the Chesapeake area or anywhere in Virginia. Progent's experienced remote consulting experts have helped businesses resolve network issues and reduce support expenses in each state in the U.S. and established a substantial base of satisfied customers. (Refer to Progent's customer testimonials.)

Progent can provide online consulting support for a wide selection of technologies related to RIM BlackBerry software and devices including synchronization, integration with Exchange Server, managing BlackBerry Enterprise Server, and strengthening wireless security. Important RIM BlackBerry certifications earned by Progent's support professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsA Progent BlackBerry Certified Support Specialist can help your company to perform basic support operations including configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account settings, setting up e-mail filters and auto-signature, editing user accounts, upgrading BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to operate with your corporate email software. Progent's seasoned experts can also assist your business to resolve a broad array of problems associated with synchronization, device recognition, email reconciliation, web browsing, wireless connectivity, Instant Messaging, PC application configuration, and Desktop Redirector.

As a top innovator in providing nationwide online help for small company networks, Progent offers responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your wireless support costs at a minimum and, by resolving problems promptly, optimizes the productivity of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist has the skills needed to install and support the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry expert can help you to use tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to perform important tasks such as troubleshooting enterprise activation issues, adding and deleting BlackBerry smartphone users, activating passwords, implementing wireless software installation and configuration, implementing and debugging the BlackBerry Smart Card Reader, and configuring backup and recovery processes.

Progent's BlackBerry-certified engineers can also assist you to use administration software such as the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow problems, and using WiFi for activation. In addition, Progent can help you understand the role of operational policies in the BlackBerry Enterprise environment and assist your company to define and implement sensible security configurations.

Progent's Microsoft-certified Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Exchange infrastructure for working in conjunction with BlackBerry BES Server or migrate your BlackBerry system to the most recent version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for deploying, administering, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in a messaging environment based on Microsoft Exchange. Progent's BlackBerry-certified engineer has expertise in key technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can assist you to add and delete BlackBerry device clients on Exchange Server and Windows Active Directory, configure, track, and manage BlackBerry BES Server, administer BlackBerry smartphones and user accounts, back up and manage storage groups, apply permissions, install the Mobile Data System and IM, implement push and pull access control lists, control Microsoft Exchange data flow, create, edit, and apply wireless LAN and VPN configurations, set up SNMP traps, and generate reports based on SNMP results.

Progent's BlackBerry-certified expert can help you with your BlackBerry technology in a variety of environments such as Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

Contact Progent to Get Assistance from a BlackBerry-Qualified Specialist
To get in touch with Progent about technical assistance for BlackBerry mobile wireless integration, phone 1-800-993-9400 or visit Contact Progent.



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    Progent's Microsoft consultants can help you to evaluate the benefits of Lync Server for your environment and can assist you to plan and carry out a deployment of Lync Server that unifies the administration of Instant Messaging and Presence and increases the output of your office staff, telecommuters, and smartphone users. Progent can in addition help you to carry out an efficient upgrade to Lync Server from Office Communications Server or Live Communications Server, integrate Microsoft Lync Server 2010 with Exchange, Microsoft SharePoint, and SQL Server, show you how to use Microsoft Lync Server 2010 to improve the team-computing capabilities of MS Office programs, and offer webinar training and continuing support for Lync Server 2010 and other Microsoft products.

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    Progent's consultants can help you to design and carry out an efficient migration from on-premises Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid solution that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to unify identity services for both onsite and cloud assets.

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    Lync 2010 provides IM, Presence, voice/video conferencing, desktop sharing, and both IP-based and public switched telephone network calling. Microsoft Lync Server 2010 can enhance the functionality of Exchange, SharePoint Server and Office desktop or Microsoft 365 and streamlines management through integration with Active Directory. Lync can also reduce capital and operational costs by doing away with Voice-over-IP hardware and subscription services, PBX gear, or legacy teleconferencing solutions. Progent's Microsoft-certified IM and Presence experts can provide online and onsite support to help you to maintain and repair your existing Lync Server 2010 environment or assess the benefits of migrating from Lync Server 2010 to Skype for Business, which is Microsoft's new version of the product family. Progent can also assist you to design and execute an efficient Skype for Business upgrade.

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