Consulting and Technical Support for BlackBerry Environments
RIM BlackBerry ConsultantsBlackBerry mobile smartphones were at one time one of the most successful solutions for maintaining location-independent connectivity to email, calendars, web-based programs, and other vital business information. Progent can provide Chesapeake, Virginia businesses the expertise of BlackBerry-premier professionals who can assist businesses to manage their BlackBerry environments or transition smoothly to a modern mobile solution.

As the sophistication of small company IT technology has increased, and as the demand for enterprise-class protection, dependability, and recoverability has become the norm for companies of any size, successful integration and support of BlackBerry solutions has become increasingly challenging. To address issues such as data protection, business continuity, and synchronization of BlackBerry handhelds with a variety of email servers and company databases, small businesses frequently resort to outside consulting professionals who offer expertise in RIM BlackBerry integration and troubleshooting.

Progent offers the services of BlackBerry-premier consultants who can help small businesses to plan, administer, and troubleshoot BlackBerry solutions economically and effectively, doing away with the necessity for an in-house BlackBerry technology expert and reducing the cost and stress of supporting mobile workers. Progent's BlackBerry technology engineers have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified network security professionals. This breadth of knowledge, combined with Progent's proven remote support capabilities, gives small companies an economical alternative for incorporating RIM BlackBerry technology seamlessly into their information network.

Progent's engineers can assist you with SQL Server 2016 integration and development support, Microsoft SQL 2014 configuration and Microsoft Exchange setup so that your data and email systems operate optimally with BlackBerry Enterprise Server. Progent can also help you to migrate from previous editions of BlackBerry and Microsoft software, set up streamlined management tools to help you monitor and support BlackBerry smartphones across your company, recommend security policies that make sense for your business, customize wireless software, and make sure that your IT network architecture is properly configured to handle your BlackBerry clients. Also, Progent's business continuity consultants can help make sure that your BlackBerry information is incorporated in your regular backup processes so that it can be restored quickly and thoroughly.

Consulting Expertise for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) simplifies management and maintenance of BlackBerry wireless handsets, offering a centralized platform for handling critical tasks like smartphone deployment, updates, and retirement and providing a strong infrastructure for security and fault tolerance. BlackBerry Enterprise Server (BES) delivers seamless integration between Exchange, Novell GroupWise, or IBM Lotus Domino email platforms and BlackBerry handsets and supports remote synchronization.

BlackBerry Enterprise Server Troubleshooting Support

BES Server includes a variety of security capabilities beginning with advanced encryption of messages transmitted between a BlackBerry smartphone and BlackBerry BES Server based on AES or Triple Data Encryption Standard (Triple DES). BES Server also permits excellent flexibility in selecting degrees of protection to meet the special needs of your environment. Progent's BlackBerry authorized consultants can help you to choose powerful security features and activate them remotely. Examples of these wirelessly configurable security settings include:

  • Lock down a device
  • Erase information from a misplaced or stolen device
  • Disable Bluetooth functionality
  • Enable built-in defenses against malicious attacks

BES Server also provides versatility in determining ways to keep BlackBerry users from installing or running unsecure or prohibited programs. Progent can help you to select blocking techniques such as:

  • Specify precisely what applications are permitted on the device
  • Prevent third-party applications from allocating non-volatile storage on the BlackBerry device
  • Select what resources external programs can use on the BlackBerry device
  • Restrict the kinds of connections external applications running on the BlackBerry device can initialize
  • Block all third-party programs from being installed or run on the BlackBerry smartphone

Some Ways That Progent Can Help Your Business to Maintain and Troubleshoot Your BlackBerry Solution
Progent can provide a seasoned engineer who has earned accreditations from RIM in all key aspects of BlackBerry technology. Progent's BlackBerry consulting services range from resolving synchronization issues to designing wireless workforce solutions built around BlackBerry Enterprise Server (BES). These BlackBerry credentials and their associated practice areas include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Support Specialist can assist you to perform common support operations such as configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account configurations, launching e-mail filters, changing user accounts, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to operate with your corporate messaging software. Progent's seasoned service professionals can also help you to resolve a broad array of issues associated with synchronization, device recognition, messaging consistency, web browsing, mobile connections, IM, workstation software installation, and Desktop Redirector.

As a top innovator in providing countrywide online technical assistance for small business networks, Progent offers responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your mobile technical support expenses at a minimum and, by solving problems quickly, optimizes the efficiency of your BlackBerry smartphone users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for deploying, managing, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in an email system powered by Exchange. Progent's BlackBerry engineer has support skills in key areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can help you to install and delete BlackBerry smartphone clients on Exchange Server and Active Directory, set up, monitor, and manage BlackBerry BES Server, manage BlackBerry handhelds and client accounts, back up and manage storage groups, configure permissions, install the MDS and Instant Messaging, deploy push and pull access control lists, control Exchange Server data flow, generate, update, and apply WLAN and VPN configuration sets, set up SNMP traps, and generate management reports to summarize SNMP data.

Progent's BlackBerry-certified expert can support your BlackBerry solution in a number of environments that can include Microsoft Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent can provide the services of a BlackBerry Certified Solution Designer to help your company to plan, deploy, test, repair, and document a wireless solution based upon the combination of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's world-class consulting services for BlackBerry technology include business and network requirements assessment, system architecture, deployment strategy and implementation, performance optimization, configuration of a fault-tolerant environment, information backup and business recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your operational goals and to design a mobile wireless environment that fits within your IT budget and supports your business plans. Progent can clarify the impact of your operational processes on the design of a BlackBerry Enterprise Solution, assess your existing network infrastructure's ability to support a BlackBerry Enterprise Server, assist your organization to decide which administration approach and hardware products meet your needs, and evaluate your messaging environment configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on one another so you can arrive at informed decisions about alternatives for software editions, server hardware and storage, network design, and application set up.

To maximize system protection, Progent's BlackBerry consultant can help your company to select and configure sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-certified security specialists to perform company-wide security vulnerability and compliance validation and suggest enhancements to accommodate your BlackBerry environment.

Contact Progent for Help from a RIM BlackBerry-Qualified Professional
In order to contact Progent about professional help for BlackBerry mobile wireless technology, call 1-800-993-9400 or go to Contact Progent.