Consulting Support Services for BlackBerry Environments
BlackBerry Consulting ServicesBlackBerry mobile PDAs were once one of the most successful solutions for maintaining mobile access to messaging, scheduling, web programs, and other vital business data. Progent offers Chesapeake, Virginia companies the expertise of BlackBerry-premier experts who can assist organizations to manage their BlackBerry environments or transition efficiently to a current mobile solution.

As the sophistication of small company IT technology has expanded, and as the demand for enterprise-class security, dependability, and disaster recovery has become the standard for companies of any size, effective integration and maintenance of BlackBerry solutions has grown more difficult. To handle areas such as data protection, business continuity, and synchronization of BlackBerry handhelds with a variety of email systems and corporate databases, small businesses frequently turn to external support firms who specialize in RIM BlackBerry integration and troubleshooting.

Progent offers the services of BlackBerry-certified engineers who can assist small organizations to plan, administer, and repair BlackBerry environments economically and effectively, dispensing with the need for an in-house BlackBerry solutions specialist and reducing the cost and stress of supporting mobile work groups. Progent's BlackBerry technology specialists have extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security specialists. This breadth of experience, coupled with Progent's efficient remote support model, provides small businesses an economical alternative for integrating RIM BlackBerry products seamlessly into their information network.

Progent's experts can assist your company with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Microsoft Exchange setup so that your data and email infrastructure operate optimally with BlackBerry BES Server. Progent can also show you how to upgrade from older releases of BlackBerry and Microsoft technology, set up streamlined administration utilities to help you track and support BlackBerry smartphones across your company, recommend security policies that make sense for your business, customize mobile software, and ensure that your IT network architecture is properly configured to accommodate your BlackBerry users. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry data is incorporated in your scheduled backup processes in order that it can be recovered quickly and thoroughly.

Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.

Onsite IT Consulting
Progent locations in Hampton Roads Metro Area

City Address Phone Link
Chesapeake 638 Independence Parkway, Suite 240
Chesapeake, VA 23320
United States
(757) 514-8101 Chesapeake Network Support Services
Norfolk 440 Monticello Ave, Suite 1800
Norfolk, VA 23510
United States
(757) 512-5140 Norfolk Network Support Services
Virginia Beach 4445 Corporation Lane, Suite 291
Virginia Beach, VA 23462
United States
(757) 337-3322 Virginia Beach Network Support Services

Consulting and Technical Help for BlackBerry BES Server
BlackBerry Enterprise Server streamlines management and maintenance of RIM BlackBerry devices, providing a centralized solution for controlling critical tasks such as device installation, upgrades, and deactivation and providing a solid foundation for security and high availability. BlackBerry Enterprise Server (BES) delivers seamless communication between Microsoft Exchange Server, Novell GroupWise, or IBM Lotus Domino messaging servers and BlackBerry smartphones and supports over-the-air synchronization.

BlackBerry Enterprise Server Troubleshooting Assistance

BlackBerry BES Server offers a variety of security capabilities beginning with advanced encryption of messages sent between a BlackBerry smartphone and BlackBerry BES Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BlackBerry BES Server also allows great versatility in selecting degrees of protection to match the special needs of your environment. Progent's BlackBerry authorized consultants can assist you to select powerful security functions and activate them remotely. Examples of these over-the-air selectable security settings include:

  • Disable a BlackBerry smartphone
  • Erase data from a misplaced or stolen BlackBerry smartphone
  • Disable Bluetooth functionality
  • Enable internal defenses against malicious attacks

BES Server also provides versatility in determining how to prevent BlackBerry users from loading or running unsecure or prohibited code. Progent can help you to select protective processes like:

  • List exactly which programs are permitted on the device
  • Prevent third-party programs from allocating non-volatile memory on the BlackBerry device
  • Determine what resources third-party applications can access on the BlackBerry device
  • Limit the kinds of connections third-party programs running on the device can establish
  • Block all external applications from being installed or executed on the smartphone

Expert BlackBerry Consulting and Technical Support Offered Remotely from Progent
Progent's authorized RIM BlackBerry engineers are available remotely to deliver expert assistance to businesses in the Chesapeake area or throughout Virginia. Progent's experienced online consulting experts have helped businesses solve computer problems and reduce support expenses in each state in the country and built a large base of loyal clients. (Refer to Progent's client testimonials.)

Progent offers remote consulting support for a broad array of issues related to BlackBerry software and devices such as wireless synchronization, integration with Microsoft Exchange, setting up BlackBerry Enterprise Server, and improving wireless security. Major BlackBerry certifications earned by Progent's support experts include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for installing, administering, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in an email environment powered by Microsoft Exchange Server. Progent's BlackBerry-certified consultant offers expertise in important technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can show you how to add and delete BlackBerry smartphone users on Microsoft Exchange Server and Windows Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry smartphones and user accounts, archive and maintain storage groups, configure permissions, set up the MDS and IM, install access control lists, manage Microsoft Exchange Server data flow, create, edit, and apply WLAN and Virtual Private Network configurations, implement SNMP traps, and produce reports to summarize SNMP results.

Progent's BlackBerry engineer can support your BlackBerry technology in a variety of environments such as Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent offers the services of a BlackBerry Certified Solution Designer to help your company to design, deploy, test, repair, and produce documentation for a wireless environment built upon the combination of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's high-level consulting services for BlackBerry technology include business and technology needs analysis, system architecture, roll-out planning and implementation, performance optimization, design of a high-availability architecture, data backup and disaster recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your operational objectives and to create a wireless environment that meets your information technology budget and aligns with your business strategy. Progent can clarify the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's suitability to accommodate a BlackBerry BES Server, assist your organization to decide which management model and hardware products match your requirements, and evaluate your messaging environment configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make informed decisions about options for software versions, server hardware and mass storage, network design, and application set up.

To optimize network security, Progent's BlackBerry consultant can help you to select and enable appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-premier security specialists to run network-wide security vulnerability and compliance testing and recommend improvements to accommodate your BlackBerry environment.

Contact Progent for Support from a BlackBerry-Qualified Professional
In order to ask Progent about engineering expertise for BlackBerry wireless integration, phone 1-800-993-9400 or visit Contact Progent.

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