Chesapeake Consulting Expertise for Computer Support Firms
Temporary Support Staff Assistance
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Chesapeake
Progent's consulting services for network service firms in Chesapeake Virginia allows your company to offer your clients Progent's consulting and Help Desk support with your company's own branding as a seamless supplement to your in-house IT services team. These services can help you grow your revenue, fill out your service offerings, create happy customers, and increase your profits.
Progent's team of network infrastructure engineers, PC integration and troubleshooting technicians, network administrators, and cybersecurity professionals have worked as transparent supplements to the IT groups of some of the world's largest IT service businesses. Progent's breadth and depth of expertise enables you to add to the capabilities of your IT support practice, and Progent's transparency helps you promote and preserve your branding.
Progent is a network consulting firm with two decades of experience delivering remote expertise to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco-certified CCIE network experts of any independent IT support firm in the world. Progent has delivered online IT assistance and consulting to clients in every state in the country. (Refer to testimonials from Progent's customers.)
Using Progent's Services With Your Branding
Progent's reseller program for IT service organizations features transparent resale to your customers of world-class services. Progent invoices your firm exclusively and works under your instructions to provide your clients support services under your brand. In addition, Progent offers a low-cost Extended Hours Support Service for customers who require 24x7 support.
Help Desk and Ticketing for IT Service Providers
Ticketing is the heart of an effective Help Desk. But modern ticketing systems are not just expensive to acquire and staff, but difficult to configure and manage. Small or niche IT service companies seldom have the required budget or personnel. Progent's Help Desk and ticketing program gives IT support organizations an affordable way to retain their company branding while delivering their clients world-class desktop support services built around a best-of-breed ticketing system and reinforced by fast escalation to top-tier experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Help Desk and ticketing solution for IT service firms leverages Progent's investments in advanced ticketing technology, a remote desktop support team, and a group of geographically distributed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your existing ticketing system. The standard and optional features offered with Progent's Call Center and ticketing services enable your IT service firm to increase your support workload, the diversity of technologies your firm can take on, the number of locations you can serve, and your hours of availability.
Key features of Progent's Service Desk and ticketing program for IT support organizations include:
- Progent's online desktop service team delivers Level 1 end user support with 1-hour service level agreement to begin work during standard business hours.
- Standard support hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended support is offered at extra cost.
- Optional onsite support in major metro areas is offered across the country at additional cost.
- You keep complete control of your customers and invoicing.
- Your customers enter requests via your own branded web portal, an 800 phone number, or by directing a message to your specified mailbox.
- Every customer request automatically becomes an open request in the ticket system.
- Tickets can be tracked and modified online while they are active.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
Progent's Consulting for IT Service Firms
Progent's consulting expertise for IT service organizations allows your support team to act as a single point of contact for virtually all technical expertise your customers may require. You can grow your team and core IT skills steadily without having to decline new business due to a gap in expertise or a shortage of personnel.
Key features of Progent's Reseller Program for IT Service Providers include:
- Transparent Support: Progent acts as a transparent extension of your in-house support group, under your direction, and invoices your firm rather than your customer.
- Granular Billing: Progent bills on a per-minute basis to reign in costs.
- Detailed Service Documentation: Progent uses an enterprise-class documentation system to ensure that all IT services delivered are thoroughly documented. This makes it easy for support group to shift account responsibilities to in-house consultants once you have sufficient people and appropriate skill sets.
- Safely Expand Your Service Practice: You can easily and affordably accept more opportunities beyond your core areas of excellence and open new territories without the risks associated with increasing your full-time staff too rapidly.
- Strengthen Your Brand: You can solidify your mind share as a full-spectrum IT support firm by delivering more solutions to more customers under your own brand.
- Add to Your Services Portfolio: Progent offers world-class expertise in a wide array of technologies and can act as a dependable resource for expanding your IT support business.
- Fast Escalation: Thanks to a large roster of top-level consultants available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems get resolved promptly.
- Keep Your Clients Happy: Satisfied customers stick. By teaming with Progent, you can keep delivering solutions without ever requiring clients to seek expertise from other support firms.
- Remote Support Experts: For two decades, Progent has provided online IT support from Call Center services to high-level consulting. Effective remote support cuts costs and produces fast results.
- Major Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance consultants hold advanced certifications including CISSP, CISA, and CRISC. Find out more about Progent's certifications.
Progent's Practice Areas for Chesapeake, Virginia Companies
Progent's seasoned roster of certified consultants offers Chesapeake, Virginia businesses a broad array of online technical guidance and debugging services. Practice areas covered under Progent's reseller program for network service providers include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Exchange Server 2016 Integration
- Microsoft Windows Server 2022 solution design
- Windows Server 2019 Integration
- Windows Server 2016 Consulting
- Windows 11 Upgrade Support Services
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Integration
- Active Directory and Azure Active Directory Design
- Office/Microsoft 365 Integration
- Microsoft Dynamics GP (Great Plains) Expertise
- Microsoft Azure, Amazon AWS, Google Cloud
- Online Network Technical Support
- Teleworker Support Services
- Cisco Network Infrastructure
- Juniper Infrastructure
- Cisco Routers Integration
- Cybersecurity Expertise
- Business Continuity Planning
- Penetration Testing
- Firewall Configuration
- Help Desk Call Center Services
- Desktop Support Services
- Colocation Center Solutions
- Operations Manager Monitoring
- Configuration Manager (SCCM) Expertise
- Microsoft Access Expertise
- Virtualization Management
- Rapid, Affordable .NET Application Development.
- Hyper-V Configuration
- VMware vSphere and vCenter Integration
- Citrix XenApp and XenServer Integration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Expertise
- Smartphone Integration
- iPhone Support
- Android Smartphone Support
- Ransomware Defense and Recovery
- Data Backup/Restore Solutions
- Cisco IP Voice Technology and Telepresence
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi 6/6E Access Point Configuration
- Wi-Fi Site Surveys
Learn More About Progent's Consulting Support for Network Service Organizations in Chesapeake, Virginia To learn additional details about Progent's reseller support for network service organizations in Chesapeake, Virginia, call 1-800-993-9400 or see Contact Progent.
An index of content::
Exchange Server Upgrade Engineer
Services Exchange 2010 Upgrade
Progent's Microsoft and Cisco-certified network engineers can assist your organization to assess the value of Microsoft Exchange Server 2010 for your company and can help your IT staff to plan and implement a smooth upgrade to Exchange Server 2010 from Exchange 2003 or Exchange 2007 that will provide fast return on investment by improving your workers' efficiency, cutting the expense of hardware and support, streamlining management, and integrating your vital communications platforms.
Consultant Services wireless IP phone upgrades
wireless IP phones and Meraki APs Remote Consulting
Cisco's wireless VoIP phones are industrial-grade Wi-Fi handsets designed for workers who are on the move within campus, hospitality, health-care or other venues where management requires portable phones that offer more administrative control, data security and ruggedness than is possible with the BYOD (Bring-Your-Own-Device) style of mobile collaboration. Successful integration of Cisco's wireless IP phones usually demands that IT teams configure and fine tune many key pieces of your wireless environment such as wireless access points, routers, wireless LAN controllers, and network management tools. Progent's Cisco-certified consultants can provide remote and onsite assistance to help your organization create and manage a Cisco wireless VoIP phone solution by delivering integration services that range from debugging the set up of an IP phone or access point to providing comprehensive project management outsourcing or co-sourcing services for modernizing the Wi-Fi architecture of a campus.
Hornetsecurity Altaro M365 Mailbox Backup Setup and Support
Hornetsecurity 365 Total Backup On-site Support
Progent is an authorized Hornetsecurity/Altaro partner and can plan, install, and manage an implementation of 365 Total Backup to safeguard your Microsoft 365 user and group mailboxes, files residing within your company's OneDrive Accounts and SharePoint sites, user and group Teams Chats, plus files on Windows-powered endpoints.
Expert Microsoft Certified SCDPM 2012 and Azure IT Consulting
SCDPM 2012 Backup and Restore Computer Consultant
Progent's Microsoft-certified consultants offer online or in-person support to assist businesses of any size to design, deploy, manage, and troubleshoot a backup/restore system based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can help you to migrate from earlier releases of Data Protection Manager or from another backup/recovery platform, and Progent can integrate your Data Protection Manager implementation for on premises, cloud-based, or hybrid datacenters. Progent offers occasional support for fixing especially challenging problems, or comprehensive project management services. Progent can also assist you to design Data Protection Manager into an enterprise-class disaster recovery plan.
Remote Hornetsecurity Altaro VM Backup Disaster Recovery Onsite Technical Support
Hornetsecurity Altaro VM Backup Local Consultant
Altaro VM Backup software from Hornetsecurity offers small organizations a dependable and budget-friendly platform for backing up and recovering Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for on-premises, remote, distributed, and cloud-hosted environments and also supports low-cost cloud backup to Azure Block Blob storage. Top capabilities include state-of-the-art inline deduplication to reduce backup storage requirements, Continuous Data Protection with backup intervals as short as five minutes for reducing your exposure to data loss, military-grade encryption, item-level recovery options for specific files and emails, support for Windows Server CSV and for vCenter for handling larger environments, and support for Microsoft Volume Shadow Copy Service to back up online virtual machines without downtime. Progent is an Altaro partner and offers a wide range of consulting services to help you to plan, deploy, manage and troubleshoot a backup/restore system powered by Altaro VM Backup.
Remote Troubleshooting ProSight Reporting Auvik Network Managemrnt
ProSight Reporting Infrastructure Monitoring Troubleshooting
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Flexential Tampa Data Center Technology Professional
Consult Flexential Data Center
Progent utilizes the Flexential Tampa data center primarily to deliver private cloud hosting. Progent has a team of network experts based in the Tampa area, and Progent can also provide online expertise from Progent's countrywide roster of Microsoft-certified experts, Cisco-certified CCIE network engineers, ISSIP-CISSP-certified security experts, Hyper-V and VMware virtualization professionals, and veteran disaster recover planning consultants. Progent can also assist your business to design and execute a migration to the Flexential data center with services such as planning solution configuration, recommending hardware, system configuration and validation, debugging, setting up remote management, and training your IT staff.
SQL Server Analysis Services Design Firms
SSAS Contract Programming
Progent offers remote and onsite expertise to help your organization with any facet of business intelligence reporting from debugging or modernizing reports to planning and deploying an advanced business intelligence environment. Progent's BI experts can help your company to support your current reporting system, help you to upgrade reports and databases from a legacy reporting platform to a current solution, and provide custom online training to meet your specific needs. Progent's business reporting consultants can provide expertise in the leading business analytics reporting tools such as Microsoft's SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel BI add-ins such as Power Pivot and Power View, and Report Builder.
Microsoft Expert Windows Server 2016 upgrade Professionals
MCSE Expert Certified Support Windows Server 2016 Disaster Recovery
Progent's Microsoft-certified information technology experts can provide Windows Server 2016 migration consulting to assist organizations of any size to design and carry out a smooth upgrade to Windows Server 2016 and Hyper-V 2016 based on a local, cloud, or hybrid architecture. Progent can assist your company to evaluate the business benefits of Windows Server 2016 for your enterprise and can help you with any aspect of designing, configuring, administering or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist your organization to take advantage of the many innovative disaster recovery and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.
Project Pilots Engineer
Project Planning Engineer
For enterprise project management assistance, Progent offers access to veteran information technology experts with decades of background in technology management, application development, and business process design for organizations from Big 4 companies to dot-com startups to state government agencies. These proven IT managers offer project management expertise to help enterprise clients follow leading practices to make sure major projects are successfully completed on schedule and on budget.
Consultant Check Point 26000 Firewalls
After Hours Check Point Newxt Ceneration Firewalls Network Consultant
Progent's Check Point experts can help you choose and deploy Check Point Software Firewall and VPN utilities and hardware based on Check Point's technology to offer an affordable and effective security solution for your information network. Progent can also show you how to integrate other Check Point technologies such as Check Point ZoneAlarm and Check Point Power-1 appliances with security products from other suppliers and provide a central source for on-going technical support, administration, education, and consulting expertise.
Support and Help VPN
Top Quality Cisco VPN Onsite Technical Support
Cisco's security and offsite access technology for small to medium sized businesses represent a full range of easy-to-administer protection products to help protect your entire network infrastructure. Cisco's VPN product family includes routers, firewalls, and Virtual Private Network access concentrators. Progent's expert consulting staff includes field-proven specialists with Cisco Certified Internetwork Expert (CCIE) and Cisco Certified Network Professional qualifications who can help your company to select Cisco Virtual Private Network, Cisco RADIUS Security, and other Cisco protection technologies that fit most closely with your corporate objectives.
MSP360 Desktop Backup Online Troubleshooting
Support MSP360 Desktop Backup
Progent's data protection experts can help your company to design, implement and debug a backup/restore plan based on MSP360 technology. MSP360 enables file or image backup/restore for virtual machines and physical machines, works with all leading public clouds, and allows you to build a backup solution with a minimum Recovery Time Objective and a defined Recovery Point Objective (RPO). With ProSight DPS 360 Backup, Progent offers comprehensive monitoring and management of your backup system to protect against data loss caused by user miscues, computer glitches, ill-intentioned insiders, and external attacks such as ransomware.
Wireless Onsite Technical Support
Building-to-building Wireless Integration Support
Progent's wireless engineers can help small companies design, select, pilot, deploy and maintain protected building-to-building wireless bridging products that integrate seamlessly into your IT network while providing a degree of security that equals or excels wireline interfaces. Progent provides expertise in wireless network products from Cisco Aironet and Meraki, Proxim, and additional small business wireless vendors and can help you identify and deploy the wireless link solutions that match your business requirements.
Emergency Technology Professional Exchange 2013 Upgrade
Microsoft Exchange Engineer
Exchange Server 2013 includes significant improvements to the functionality of its predecessor Exchange Server 2010 and delivers powerful new features as well as a revamped architecture. These improvements affect key facets of IT such as ease of administration, availability, security and compliance, operational costs, collaboration, expandability, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting professionals can help you understand the potential advantages of upgrading to Exchange Server 2013, design an efficient validation and deployment plan, and train your IT team to manage your Microsoft Exchange 2013 environment. Progent can also provide affordable online support and management services for Exchange Server 2013.
Upgrade Consultants Windows Server 2000
Microsoft Windows 2000 IT Services
Progent's certified Microsoft Windows 2000 consultants can help you enhance the capability of your current Windows 2K Servers and can streamline network administration, offer tech support and troubleshooting, and strengthen security. Progent can also help you design, rationalize, and implement a plan to migrate from Microsoft Windows Server 2K to Windows 2003 Server. Progent is experienced in setting up test installations to reduce the technical risk associated with moving to Windows Server 2003 by uncovering potential hardware and software compatibility issues.
Network Consultant iPad 3
Top Rated Consulting Services iCloud
Progent's consultants offer macOS and Mac OS X users a variety of services including desktop support, Apple macOS and OS X expertise, Mac integration with Windows environments, Microsoft Entourage and Exchange Server expertise, security services, and one-on-one training. Progent can help businesses to migrate to macOS from Mac OS X or other earlier editions of Apple Mac OS X and Progent can provide help with Apple macOS and Mac OS X application software. Progent can also assist your business with Apple iPhone support and Apple iPad synchronization, or migrating to iCloud. For business environments built exclusively on Mac OS X or for networks with a mix of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to deal with the difficulty of planning, integrating and maintaining a network infrastructure that is reliable, safe, efficient and aligned with your organization's business goals.
Coding Amazon Marketplace Web Service programming
Development Companies Amazon MWS programming
Amazon Marketplace Web Service is a collection of APIs that allows Amazon sellers to streamline their operations by automating crucial sales activities such as listings, orders, shipments, inbound and outbound fulfillment, and reports. By leveraging Amazon's vast online ecosystem and automating their sales, merchants can expand their market, reduce their operating costs, accelerate reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service developers can collaborate with your development team and provide application programming, workflow integration, project management support, and training so you can cut development time and expedite your ROI.
24x7x365 Virtual Help Desk Costs Technical Support Services
Virtual Call Desk Economics Support Services
Progent's Help Desk management and co-management services help organizations to reduce costs and enhance productivity.
IT Services Duo Identity Verification
Two-factor Authentication (2FA) Online Consulting
Progent's Duo services incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation on iOS, Google Android, and other out-of-band devices.
Microsoft Expert Internet Security and Acceleration Server 2006 Computer Consultants
Consulting ISA Server 2006
Application Publishing with ISA Server 2006 allows greater control over intranet resources while supporting increased productivity by making these applications available to legitimate remote users. ISA Server can protect business applications, services, and information across all network components with stateful packet inspection and powerful publishing wizards. Progent's Microsoft-expert Internet Security and Acceleration Server experts can help you design, deploy, set up, and support Internet Security and Acceleration Server on your network so your business achieves a highly functional and affordable balance of security, productivity, and performance.
Urgent VMM Database Integration Services
SCVMM 2012 Hyper-V Clusters Integration
Progent's Microsoft-certified consultants can assist businesses of any size to adhere to leading practices to set up SCVMM 2012 hosts and host groups, networking, storage systems, and library resources; plan, deploy, and administer private clouds, VMs, and services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for comprehensive reporting. Progent can help you to migrate from an earlier edition of SCVMM or from another virtualization management system, and Progent can help you to enhance and repair your existing SCVMM 2012 ecosystem to make sure you get the highest possible business value.
Microsoft Operations Manager Case Study
Microsoft Operations Manager Case Studies
Before Progent's MOM-based solution, system problems were handled reactively, once workers were impacted by them. With the help of proactive, computer generated warnings and trend reports sent by Microsoft Operations Manager, Progent is now able to fix system troubles before they becomes serious enough to impact network availability. Thanks to Microsoft Operations Manager, Progent can resolve potential problems before customers know that the problems are there. Progent has expertise with MOM 2005 and Microsoft Operations Manager 2000 to provide small company networks enterprise-class service continuity, security and productivity.
DopplePaymer ransomware recovery Engineers
Netwalker ransomware recovery Specialists
Progent's experienced ransomware recovery consultants can help your business to reconstruct an IT network breached by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.
DotNET Application Programming Firm
Design Firms Xamarin
Progent's application experts have worked for 20 years with .NET tools and the Visual Studio development environment and are able to create or modernize .NET apps quickly and at low cost.
Exchange 2003 Computer Consulting
Exchange Server 2003 Upgrade IT Consultants
Progent's Microsoft Certified professionals can provide world-class consulting for corporate-wide deployments of Microsoft Exchange 2007. Progent's experts can help you prepare for multi-site Exchange Server installations or updates and can supply local personnel to help enterprises with deployments of Exchange Server in the or any region covered by Progent's engineers.
5500 Wireless Controller Outsourcing
Support Outsourcing Wave 2 wireless controller
Cisco's {Catalyst Wi-Fi controllers streamline the management of Wi-Fi LANs by unifying the provisioning and management of wireless access points, tuning Wi-Fi performance by limiting the effect of RF congestion, improving wireless uptime with rapid auto-failover, and hardening security by detecting cyber threats and filtering network traffic based on user class and locale. Progent's Wi-Fi consultants can assist your business to deploy Cisco Wi-Fi controller appliances to manage Wi-Fi LANs of all sizes. Progent can assist you to maintain and troubleshoot your current Cisco Wi-Fi solution or carry out a smooth transition to Cisco's latest wireless controller solutions.
Windows Server 2019 Deduplication Online Help
Windows 2019 Computer Consultant
Progent's Windows Server 2019 disaster recovery preparedness consultants can assist your business to design a DR/BC system built around Microsoft's cloud-tested Failover Clustering tools including Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.
Wireless Security Scan Specialist
Internal Network Security Scan Consultants
Progent offers two ultra-affordable service packages designed to allow small businesses to get a professional network security evaluation from a certified security engineer. With Progent's External Security Inventory Scan, an engineer runs an extensive test of your network from beyond your firewalled perimeter to determine potential weaknesses in the security posture you expose to the outside world. With Progent's Internal Security Inventory Checkup, a certified security professional runs a network scan from an authorized machine within your company firewall to uncover your exposure to internal assaults. The two security inventory packages are set up and run from a protected external location.
Configuration Windows Server 2022 Windows Admin Center
Integration Support Windows Server 2022 Azure Arc
Progent's certified Windows Server 2022 consultants can assist your company to design and carry out a cost-effective migration to Windows Server 2022 using an on-premises network architecture or a hybrid model that combines cloud-based Windows Server Online with an on-site installation of Windows Server 2022.
scom 2016 gateway server Remote Troubleshooting
system center 2016 operations manager Network Consultant
Microsoft System Center 2016 Operations Manager (SCOM 2016) is designed to promote consistent performance and dependable availability for critical applications by providing centralized, mixed-platform monitoring of IT infrastructure installed throughout on-premises systems and private and public clouds. Progent's SCOM consulting team offers advanced remote and onsite support to assist businesses of all sizes to design, implement, tune, update and repair SCOM 2016 deployments. Progent can assist you to move to Operations Manager 2016 from older releases of Operations Manager or from different IT infrastructure monitoring platforms, or combine a variety of monitoring systems into a unified IT management solution. Progent can also help you expand your Operations Manager 2016 scope to include resources hosted on public clouds including Microsoft Azure and Amazon AWS.
24/7 Networking Consultancy Cisco Access Point
Cisco CCIE Online Solutions Provider
Progent's CCIE-certified network infrastructure experts have extensive background assisting ISPs to architect, implement, administer, tune, and troubleshoot high-availability, scalable network solutions appropriate for public networks.
