Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Organizations in Chesapeake
ProgentProgent's consulting support for network service organizations in Chesapeake Virginia allows you to offer your customers Progent's consulting and Help Desk Call Center support with your company's own branding as a seamless supplement to your in-house network support group. These services can put you on the fast track to grow your client base, flesh out your service offerings, satisfy your customers, and increase your profits.

Progent's team of network experts, PC support technicians, network administrators, and cybersecurity professionals have acted as seamless adjuncts to the support staffs of some of the country's largest IT support businesses. Progent's range of technical knowledge allows you to add to the capabilities of your IT service practice, and Progent's transparency lets you strengthen and preserve your company's brand.

Progent is an IT support firm with two decades of background providing online expertise to small and mid-size companies. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any independent IT support firm in the world. Progent has delivered online IT assistance and advanced consulting to customers in every state in the U.S. (Check out recommendations from Progent's clients.)

Providing Progent's Support Services With Your Branding
Progent's reseller program for network service firms offers seamless resale to your clients of professional services. Progent bills your firm directly and works under your direction to provide your customers consulting and support services under your brand. Also, Progent offers an affordable Off-hours Support Program for customers who need 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Firms
Ticketing is the heart of an efficient IT Call Center. But modern ticketing platforms are not only expensive to license and staff, but also difficult to set up and maintain. Small or niche IT support companies rarely have the necessary resources. Progent's Call Center and ticketing solution gives IT service organizations a practical way to retain their custom branding while delivering their customers world-class desktop support services backed by a best-of-breed ticketing system and supplemented by fast escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing solution for IT support companies takes advantage of Progent's investments in highly scalable ticketing technology, a remote desktop support team, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can set up data interchange with your existing ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing services allow you to increase your support volume, the range of technical issues your firm can handle, the number of locations you can serve, and your overall availability.

Key features of Progent's Help Desk and ticketing solution for IT support organizations include:

  • Progent's online desktop service team provides Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during normal business hours.
  • Standard service times are from 5am to 7pm PST, five days per week.
  • Extended support is available at additional cost.
  • Optional on-premises support in larger metro areas is offered across the US at extra cost.
  • You retain complete control of your clients and invoicing.
  • Your customers enter requests through your own branded web portal, an 800 number, or by directing a message to your specified mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For additional details about Progent's Call Center and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for network service firms allows you to act as a single point of contact for virtually all IT guidance and troubleshooting your customers may require. You can build your team and strategic in-house competencies steadily without having to say no to opportunities due to a gap in expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent acts as a transparent supplement to your in-house IT service team, responding to your management, and invoices you rather than your client.
  • Granular Billing: Progent charges by the minute to minimize expenses.
  • Detailed Reporting: Progent uses an advanced service documentation system to ensure that all IT services delivered are fully described. This allows support group to transfer account responsibilities to internal consultants when you have sufficient people and appropriate skill sets.
Key advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your Service Practice: You can quickly and efficiently take on additional jobs outside your main fields of expertise and serve additional geographies without the risks involved with increasing your full-time staff too rapidly.
  • Re-enforce Your Brand: You can solidify your mind share as a comprehensive IT support firm by offering more services to more clients under your own brand.
  • Flesh Out Your IT Support Catalog: Progent can provide top-tier expertise in a wide array of technologies and can act as a dependable reservoir of skills for growing your IT support operations.
  • Rapid Problem Escalation: Thanks to a large roster of top-level technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest issues can be handled fast.
  • Keep Your Clients Satisfied: Satisfied customers stick. By joining with Progent, you can keep making your customers successful without ever forcing clients to seek help outside the fold.
  • Online Technical Support Experts: For two decades, Progent has provided online IT support ranging from Help Desk support to advanced consulting. Efficient online support cuts costs and produces quick solutions.
  • Top Industry Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts have earned advanced certifications including ISSAP, CISA, and CRISC. Learn more about Progent's industry certifications.
For a printable PDF datasheet about Progent's program for providing Progent's IT services under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Chesapeake, Virginia Businesses
Progent's seasoned roster of certified consultants can provide Chesapeake, Virginia businesses a wide range of remote technical guidance and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for network service organizations include:

Find Out More Details About Progent's Consulting Support for Network Service Organizations in Chesapeake, Virginia
To learn additional details about Progent's reseller support for IT service organizations in Chesapeake, Virginia, call 1-800-993-9400 or visit Contact Progent.