Progent's Consulting, Help Desk, and Ticketing for IT Service Providers in Chesapeake
ProgentProgent's consulting support for network service firms in Chesapeake Virginia enables your company to offer your customers Progent's consulting expertise and Help Desk support using your company's own branding as a seamless augmentation of your regular network services group. This can put you on the fast track to grow your revenue, fill out your service portfolio, satisfy your clients, and improve your profits.

Progent's nationwide roster of network engineers, desktop support technicians, network administrators, and data security professionals have acted as seamless expansions to the IT groups of some of the world's largest IT support firms. Progent's breadth and depth of technical knowledge enables you to broaden the capabilities of your IT support business, and Progent's close integration with your support team helps you promote and preserve your branding.

Progent is a network consulting company with 20 years of background providing remote consulting services to small and mid-size companies. Progent is a Microsoft Partner and has one of the biggest teams of Cisco-certified CCIE network infrastructure engineers of any private computer support company in the world. Progent has provided remote IT support and consulting to customers in every state in the U.S. (Check out testimonials from Progent's customers.)

Using Progent's Support Services With Your Branding
Progent's reseller program for network service providers offers transparent resale to your clients of professional IT services. Progent bills you exclusively and performs under your instructions to provide your customers consulting and support services under your brand. In addition, Progent offers a low-cost Extended Hours Support Program for customers who need access to 24x7 support.

Help Desk Call Center and Ticketing for IT Service Providers
Ticketing systems are fundamental to an efficient service desk. But full-featured ticketing systems are not just expensive to license and staff, but challenging to configure and maintain. Small or niche IT service companies do not have the required financial or human resources. Progent's Service Desk and ticketing program offers IT service firms a practical way to retain their company branding while delivering their clients world-class desktop support services built around a best-of-breed ticketing system and reinforced by fast escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Help Desk and ticketing program for IT support organizations takes advantage of Progent's investments in advanced ticketing software, a remote desktop support staff, and a group of geographically distributed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your existing ticketing system. The standard and optional features offered with Progent's Call Center and ticketing program allow you to increase your support volume, the range of technical issues your company can handle, the number of geographies you can service, and your overall availability.

Important features of Progent's Call Center and ticketing program for IT service companies include:

  • Progent's remote desktop service group provides Level 1 end user assistance with 1-hour SLA to commence work during standard business hours.
  • Standard support hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is available at extra cost.
  • Optional onsite service in major metro areas is offered across the country at additional cost.
  • You retain complete control of your clients and billing.
  • Your customers enter service requests by means of your branded Internet portal, a toll-free number, or by directing a message to your specified email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated online until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For more information about Progent's Call Center and ticketing outsourcing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting for network service firms allows you to act as a single source for practically all IT guidance and troubleshooting your customers may need. You can grow your team and core IT skills at your own pace without being forced to say no to opportunities owing to a lack of in-house expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent works as a transparent supplement to your in-house support team, responding to your direction, and invoices your firm instead of your client.
  • By-the-Minute Billing: Progent bills by the minute to minimize costs.
  • Detailed Reporting: Progent uses an advanced service reporting platform to ensure that all IT services performed are thoroughly described. This makes it easy for you to shift account responsibilities to internal consultants when you have sufficient staff and relevant skill sets.
Key benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your Service Practice: You can easily and affordably take on additional jobs outside your main fields of excellence and serve new territories without assuming the risks involved with increasing your full-time staff too quickly.
  • Re-enforce Your Brand: You can solidify your positioning as a full-spectrum IT service provider by offering more services to more clients under your own company name.
  • Flesh Out Your IT Support Portfolio: Progent offers world-class expertise in a broad array of IT disciplines and can be a dependable reservoir of skills for growing your IT support operations.
  • Rapid Escalation: Thanks to a large team of senior technology experts available, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest issues can be handled fast.
  • Make Your Clients Happy: Happy clients are loyal. By joining with Progent, you can continue making your customers successful without ever forcing clients to seek expertise from your competitors.
  • Remote Technical Support Experts: For two decades, Progent has provided remote IT support ranging from Help Desk services to advanced consulting. Efficient remote support saves money and produces fast results.
  • Top Industry Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts have earned advanced certifications including ISSAP, CISA, and CRISC. Find out more details about Progent's technology certifications.
To read or download a printable PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Chesapeake, Virginia Businesses
Progent's seasoned roster of certified engineers can deliver Chesapeake, Virginia organizations a broad array of online technical guidance and troubleshooting services. Practice areas offered under Progent's consulting program for IT service organizations include:

Find Out More Details About Progent's Reseller Support for Network Service Firms in Chesapeake, Virginia
To learn more information about Progent's consulting program for network service firms in Chesapeake, Virginia, call 1-800-993-9400 or refer to Contact Progent.