Chesapeake Consulting Expertise for IT Support Firms
Temporary Staff Augmentation
Progent's Consulting, Help Desk, and Ticketing for Network Service Firms in Chesapeake
Progent’s consulting support for network service firms in Chesapeake Virginia allows your company to provide your clients Progent's consulting and Help Desk Call Center support with your company's own branding as a seamless supplement to your regular network services group. These services can put you on the fast track to grow your client base, fill out your service catalog, create happy clients, and improve your profits.
Progent’s nationwide roster of network experts, PC support specialists, network administrators, and cybersecurity consultants have acted as transparent supplements to the support groups of some of the country's biggest IT service firms. Progent’s breadth and depth of technical knowledge enables you to add to the scope of your IT support practice, and Progent’s transparency helps you promote and protect your company's brand.
Progent is a network consulting firm with two decades of background providing online consulting services to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco-certified CCIE network infrastructure engineers of any independent computer support firm in the world. Progent has provided remote IT support and consulting to customers in every state in the U.S. (Refer to recommendations from Progent's customers.)
Reselling Progent's Services Under Your Own Brand
Progent's reseller program for network service firms offers seamless resale to your customers of professional services. Progent bills your firm exclusively and works under your direction to provide your customers support services under your brand. Also, Progent offers an affordable Extended Hours Support Service for clients who need 24x7 support.
Help Desk and Ticketing Services for IT Service Firms
Ticketing systems are the enabling technology behind an efficient IT Call Center. But enterprise-grade ticketing systems are not only expensive to acquire and staff, but also a hassle to set up and maintain. Small or niche IT support firms do not have the necessary budget or personnel. Progent's Help Desk and ticketing solution offers IT support firms an affordable way to keep their own branding while delivering their clients responsive desktop support services backed by an advanced ticketing system and reinforced by rapid escalation to subject matter experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Help Desk and ticketing program for IT service organizations takes advantage of Progent's investments in highly scalable ticketing software, an online desktop services team, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish communications with your current ticketing system. The standard and optional features available with Progent's Help Desk and ticketing solution allow your IT service firm to expand your support volume, the range of technical issues your firm can take on, the locations you can serve, and your overall availability.
Key features of Progent's Call Center and ticketing solution for IT service companies include:
- Progent's remote desktop support staff provides Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during standard business hours.
- Normal service hours are 5am to 7pm Pacific Standard Time, five days per week.
- Extended hours support is available at extra cost.
- Optional on-premises service in larger metros is offered throughout the country at extra cost.
- You retain complete control of your customers and invoicing.
- Your customers enter requests through your branded web portal, an 800 number, or by sending a message to your designated mailbox.
- Every customer request automatically becomes an open request in the ticket system.
- Tickets can be tracked and modified online until they are closed.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting Expertise for IT Service Organizations
Progent's consulting for IT service organizations allows you to act as a single source for practically all technical expertise your customers may require. You can grow your team and core IT skills at your own pace without being forced to decline new business due to a lack of in-house expertise or the absence of personnel.
Important aspects of Progent's Reseller Program for IT Service Firms include:
- Transparent Service Delivery: Progent works as a transparent extension of your in-house IT service team, responding to your coordination, and invoices you instead of your customer.
- By-the-Minute Billing: Progent bills on a per-minute basis to reign in expenses.
- Extensive Reporting: Progent uses an enterprise-class documentation platform to ensure that all services performed are thoroughly described. This makes it easy for you to shift account assignments to internal consultants once you have enough staff and relevant skill sets.
- Safely Expand Your IT Support Practice: You can quickly and safely take on more jobs outside your core areas of excellence and open new territories without assuming the risks involved with expanding your full-time staff too rapidly.
- Re-enforce Your Brand: You can improve your mind share as a full-spectrum IT support firm by offering more services to more clients using your own company name.
- Flesh Out Your IT Support Portfolio: Progent can provide world-class support in a wide array of IT disciplines and can act as a reliable reservoir of skills for growing your IT support business.
- Fast Escalation: Thanks to a sizable team of senior technology experts available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest problems get resolved promptly.
- Make Your Clients Happy: Happy clients stick. By teaming with Progent, you can continue making your customers successful without ever forcing clients to seek help from other support firms.
- Remote Support Professionals: For two decades, Progent has delivered remote IT support from Help Desk support to high-level consulting. Effective remote service cuts costs while delivering fast solutions.
- Top Certifications: Progent’s engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance consultants hold top certifications including CISSP, CISM, and GIAC. Learn more details about Progent's certifications.
Progent's Practice Areas for Chesapeake, Virginia Businesses
Progent's nationwide team of certified engineers can deliver Chesapeake, Virginia businesses a wide array of remote technical guidance and troubleshooting expertise. Practice areas offered under Progent's consulting program for IT service organizations include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Exchange 2016 Integration
- Microsoft Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 10 Support
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Integration
- Active Directory and Azure Active Directory Integration
- Microsoft 365 Integration
- Dynamics GP (Great Plains) Expertise
- Azure, AWS, Google Cloud
- Online IT Technical Support
- Work from Home Integration
- Cisco Network Infrastructure
- Juniper Technology
- Cisco Routers Experts
- Cybersecurity Expertise
- Business Continuity Planning
- Stealth Penetration Testing
- Firewall Integration
- Help Desk Call Center Outsourcing
- Desktop Tech Support
- Data Center Support
- Operations Manager (SCOM) Monitoring
- Configuration Manager Automation
- Microsoft Access Development
- Virtual Server Automation
- Hyper-V Deployment
- VMware vSphere Integration
- Citrix XenApp and XenServer Configuration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Support
- BYOD Management
- iPhone Support
- Google Android Smartphone Integration
- Ransomware Defense
- Backup/Recovery Consulting
- Cisco IP Voice Phones and Conferencing
- Skype for Business Help
- Microsoft Teams Integration
- Wi-Fi Access Point Configuration
- Wi-Fi Site Surveys
Learn More About Progent's Reseller Program for IT Service Providers in Chesapeake, Virginia For additional details about Progent's reseller program for IT service organizations in Chesapeake, Virginia, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Network Engineers Freelancing Job
Freelancing Jobs Freelance Network Consultants
Progent is hiring a variety of full-time workers such as solutions-driven Microsoft Certified Systems Engineers; connectivity experts who have Cisco CCDP or CCIE credentials; and specialists in advanced system design with backgrounds in mobile access, wireless networking, high-availability environments, business continuity planning, data protection, and server virtualization. We are also hiring desktop support technicians, off-site troubleshooting professionals, and CISSP or CISA accredited security consultants. We are also looking for experienced managers able to perform efficiently in Progent's dynamic, virtual office environment. Progent works with independent professionals with proven expertise and hands-on experience in crucial IT areas outside our main technical concentration. Progent's Experts Group includes independent consultants who offer advice and development services for mission-critical solutions such as Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management; have specialized knowledge of non-Microsoft operating systems such as Linux, Apple OS, or Sun, or can provide world-class help in technologies like telecom, web site development, Electronic Data Interchange, web commerce, or dbm programming. Independent consultants premier by Progent cooperate with Progent's full-time professionals to deliver comprehensive IT services for small business networks.
Desktop Monitoring and Reporting Remote Support
Automated Server Inventory Online Support
ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by checking the health of vital assets that power your network environment. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so that any looming issues can be resolved before they have a chance to disrupt productivity.
Dynamics GP Update Engineer
Microsoft Dynamics GP Update Planning Engineers
Progent's consultants have supported Microsoft Dynamics GP and Great Plains software for almost 20 years and Progent has delivered integration, software development, education, and troubleshooting since the platform's original release. Progent offers advanced expertise for upgrading legacy Dynamics GP ERP systems. Progent can help your business to design, validate, and implement a cost-effective migration from a an outdated version of GP to the newest edition of Microsoft Dynamics GP.
24/7 Online Consulting CIO
Consulting Services CIO
Progent can supply small businesses with an IT management professional who can function as a part-time CIO. This part-time CIO can offer strategic direction to help you deploy sensible IT products to enhance business operations so they align better with your business objectives. Your business can develop and implement a well thought out IT strategy without absorbing the cost of a full-time senior IT executive.
Online Support Services Microsoft Office SharePoint Server 2007
Technology Consulting Services SharePoint Server
Progent’s Microsoft-certified consultants can provide companies of any size consulting, technical support, and application development expertise for Microsoft SharePoint Server and SharePoint Online. SharePoint is an advanced solution that uses web-based technology for efficiently coordinating people, teams and data. Microsoft SharePoint Server provides a common location for your workers or clients to connect to, manage, distribute and manipulate relevant information, files, and applications and to interact with one another. SharePoint enables quicker and more intelligent decisions, more effective access across groups and more economical business processes. Windows SharePoint Services connect employees, clients, teams and projects with the data they’ve created in a manner that makes data easy to locate, download and apply. Progent's certified SharePoint experts can help your organization to maintain your current SharePoint solution or upgrade to the latest release of SharePoint Server or to SharePoint Online.
SMS Server Upgrade Online Support
SMS Server 2003 Upgrade Remote Consulting
Progent’s Microsoft certified experts offer small and medium size businesses world-class consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, allows you to install critical software quickly and reliably to appropriate workers, lower software costs and stay compliant by understanding usage profiles, enhance Windows security by improving your knowledge of weak points and by installing critical patches, manage your mobile workforce through industry standards independent of connection or location, and reduce operational costs by fully exploiting the management functions incorporated into Windows. Progent’s SMS engineers can show you how to use SMS effectively for automated software and application deployment, security patch control, and resource monitoring management including program and hardware inventory.
Online Help Desk IT Consultant
Cisco Help Desk IT Consultant
The Help Desk service model adopted by Progent offers small organizations an effective alternative to reliance on independent service individuals by offering extensive expertise shared by multiple engineering teams, optional 24x7 access to emergency help, escalation capability to top-level experts for handling the most complex issues, support consistency and dependability, quick follow through enforced by veteran IT service managers, a variety of easy-to-use mechanisms for requesting support jobs, and a high level of progress transparency enabled by ticket updates and available through a web-based portal.
Expert Microsoft Certified Exchange admin center Support
Office 365 AD FS Technology Consulting
Microsoft allows you to create seamless hybrid networks that combine Office 365 and local Exchange deployments. This allows you to have specific Exchange mailboxes located on your on-premises datacenter or private cloud and other mailboxes resident on Office 365. Progent's certified Exchange consultants can help you with any facet of planning, integrating and debugging your hybrid Exchange Online deployment. Progent's Exchange specialists can provide occasional support to help you resolve challenging technical issues and also offer extensive project management outsourcing to make sure your hybrid Office 365/Exchange initiative is completed on time and within budget.
CIO Technical Consultant
Part-Time CIO Information Technology Consulting
Progent can provide the part-time services of a seasoned Chief Information Officer who can provide a broad perspective to help your company pick and maintain network solutions to meet your present situation and that can serve as a solid basis for your growth. Progent's temporary CIO services provide financial leverage to companies trying to optimize the benefits from their network expenditures but who are without the budget or unwilling to take on one more executive-level position to their full-time staff. Because Progent is vendor-agnostic, with a sizable team of engineers certified to maintain all major operating systems and networking technologies plus a wide range and application software, Progent is in an ideal position to provide unbiased recommendations along with expert technical help for building and maintaining information solutions that match the particular requirements of your organization.
Microsoft Certified Windows Server 2012 R2 Storage Spaces Remote Consulting
Urgent Windows Server 2012R2 Hyper-V Virtual Switch IT Consultants
Progent's certified professionals can assist you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your organization, develop test systems and migration strategies, optimize your network infrastructure for local, multi-site, private or public cloud-based, and hybrid environments, train your IT management staff, create an enterprise-wide security plan, automate network administration, help with creating applications, and generate and validate a DR/BC plan.
Urgent IP-PBX Online Troubleshooting
24 Hour CCIE Certified VoIP Phones Support Outsourcing
Progent's Cisco-certified VoIP phone and video IP phone consultants can help you to integrate, manage, and debug Cisco IP phones, video IP phones and wireless IP handsets. Progent offers expertise for all versions of Cisco's IP phones from discontinued Voice over IP products to the latest HD media phones. Progent's consultants can also help you to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, formerly branded CallManager, or with Unified CM Express to build a state-of-the-art IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to install Cisco Unified CM apps like Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact solution. Progent can provide support with all aspects of Cisco VoIP Phone integration including reviewing dial plans, setting up SIP gateways, installing Cisco ISR routers with CUBE internetworking support, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony (SRST) solutions for high availability.
System Center MOM Engineers
Server Monitoring Consultants
Remote 24x7 network monitoring, automated alerts, and actionable reports are crucial to preserving the health of your IT system and eliminating preventable and expensive disruptions. Remote Monitoring and Management (RMM) technology has advanced to the point that companies of all sizes can get a degree of protection that was previously limited to large enterprises. Progent offers several Remote Monitoring and Management (RMM) options available as economical service packages created to assist you to detect and resolve a an array of network problems before they can disrupt productivity.
Adaptive Security Device Manager Network Consultants
Cisco ASA and VMware Specialist
Progent's Cisco-certified CCIE network engineers can help your company to manage your current PIX or ASA 5500 security appliances and upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to plan, deploy, tune, manage and troubleshoot firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services
CCDP Expert Certified IT Consultants Aironet Access Point Management
Aironet Access Point Security Setup and Support
Progent's Cisco CCIE Wi-Fi network experts offer online or onsite integration and debugging support to assist your organization to design, implement, upgrade, optimize, administer and troubleshoot Aironet wireless access point environments of any size or architecture. Progent's Cisco wireless controller consultants can also assist you to integrate your Wi-Fi ecosystem with your wired network and cloud-based resources to create a seamless enterprise connectivity solution that is simple to manage and scale. Progent also can provide affordable Wi-Fi site surveys to assist you to decide the most efficient selection, placement and setup of Aironet Wi-Fi access points to accommodate your unique workplace layout, building structure, and expected workloads.
Windows Server Essentials Live Migration Consult
Microsoft Expert Technology Professional Windows Server Essentials and Exchange
Microsoft Windows Server Essentials is a value-priced, entry-level operating system that allows small organizations to make the move from the older stand-alone in-house datacenter to the new hybrid networking model that includes local and virtualized cloud-based resources. Progent's consultants offer cost-effective online consulting and troubleshooting services for Microsoft Windows Server 2012 R2 Essentials. Progent can help you to determine the potential business advantages of moving to WS 2012 R2 and adopting a hybrid local/cloud-based model for your network ecosystem. Progent can provide comprehensive project management support to help you plan and execute an efficient migration to Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Microsoft Cloud platforms and services. Progent also offers as-needed consulting, technical support, and training.
Catalyst Wi-Fi 6 AP Planning Remote Technical Support
IT Services Catalyst 9105i Access Point
Progent's Cisco-certified Catalyst 9100 Series 802.11ax Wi-Fi 6 Access Point consultants offer affordable online and onsite support for Catalyst Wi-Fi 6 wireless access points (WAPs).
Urgent Dynamics GP Power BI Consulting Services
Largest Great Plains Migration Consultant Services
Progent can help you plan and implement an efficient move to Microsoft Dynamics GP so that you retain your data, improve your security, enhance your management reporting, take complete advantage of Microsoft Office support, and minimize business interruption by designing and following a sensible migration plan. Progent can also help train new Dynamics GP users so you don't lose productivity. Progent can enhance your financial reports and business analytics by offering Crystal Reports help, FRx assistance, and Microsoft Excel expertise. Progent's background with Microsoft .NET technology, Microsoft SQL Server solutions, and designing with VBasic, XML and other platforms make it possible to produce custom line-of-business software and eCommerce programs that work transparently with Microsoft Dynamics GP.
Small Company Onsite Technical Support
Small Office IT Consulting
If you have a small business information system with 10 to 50 desktop clients, Progent's network outsourcing services save your organization from dependence on an individual independent consultant while giving you affordable and reliable access to high-quality network support. By providing IT consulting service when you need it, offering specialized knowledge for key applications, offering unique services such as 24x7 server monitoring, and billing only for support you use, Progent offers you an economical solution for optimizing the business value of your small business network. Progent is the intelligent way for small organizations to build and maintain a robust and secure IT system and to have quick access to the experienced support typically restricted to enterprises who are able to support a large internal IT group.
Catalyst Wi-Fi 6 AP Placement Support Outsourcing
Catalyst Wi-Fi 6 AP Security Technical Consultant
Progent's Cisco-certified Catalyst 802.11ax AP consultants can provide affordable remote and onsite support for Catalyst Wi-Fi 6 wireless access points (WAPs).
Computer Consulting SCCM MAM
Computer Consulting SCCM Software Inventory
System Center Configuration Manager automates application and device deployment across multiple sites, streamlines security and compliance settings control, inventories network resources, guards against corporate data leakage, provides network health reporting, allows safe end-user self service, and offers a common control mechanism for administering multi-operating system networks running on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM consulting team and Microsoft Azure cloud integration specialists can assist businesses of any size with any facet of designing, installing, operating and repairing a SCCM deployment for local, cloud-based, or hybrid networks.
Consulting Network Traffic Analysis
Emergency Network Consultants SIEM
GIAC was established in 1999 to certify the skill of computer security professionals. GIAC certifications are acknowledged by businesses and institutions all over the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance specialists can provide expertise with all of the network security disciplines covered within GIAC accreditation including evaluating infrastructure security mechanisms, event management and response, traffic analysis, web-based application security and security information and event management (SIEM) solutions.
Consulting Services Microsoft Dynamics SL
After Hours Microsoft Dynamics 365 Commerce Information Technology Consulting
Progent can provide you with programmers who can modify your Microsoft Dynamics ERP, MRP, and financial system programs to suit your specific business needs. Progent’s Microsoft consultants offer expertise in Microsoft AX ERP Software, Microsoft NAV Business Management Software, Microsoft Solomon, and Microsoft Retail Management Software. Progent also provides expert e-Commerce integration services for secure, corporate-wide resource sharing plus integration with CRM products.
Open Now Juniper Junos J-Web Protect
Juniper Junos Management Computer Security
Progent's Juniper Networks-authorized network engineer can assist your company to plan and implement Juniper Firewall and VPN platforms, optimize and troubleshoot your network infrastructure, and upgrade smoothly from discontinued equipment to the latest releases. Progent's Junos OS engineers can provide expertise with Juniper's premier network control software to enable your business to streamline the administration and strengthen the security of your Juniper VPN appliances and routers. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS operating system platforms and can help organizations manage environments that include a mix of Juniper's OS platforms.
Cisco Remote Access Design Consultant
Immediate Cisco Security IT Specialists
Progent's Cisco CCIE-certified network infrastructure experts have extensive background assisting ISPs to design, deploy, manage, tune, and debug high-availability, scalable connectivity environments suitable for public networks.
Citrix Virtual Windows Applications Technology Professional
Citrix MetaFrame Technical Consultant
Progent's Citrix experts can assist your business to design, implement, manage, and support a virtual application delivery and management solution built on Citrix XenApp. Progent's Cisco-certified CCIE network engineers can help you optimize your network infrastructure for delivering server-side and client-side applications, and Progent's remote datacenter management and support consultants can help you to administer and support an off-site datacenter that offers high uptime, advanced security, and fast recovery.
24x7 Linux RedHat Phone-based Consultancy
Professional Linux RedHat Phone-based
Progent provides nationwide urgent help and troubleshooting services for companies that operate networks based on variants of Linux or whose information systems include a mix of Linux platforms/Linux and Microsoft Windows products. Remote IT help provides maximum leverage for your IT dollar by protecting user productivity and shortening the time charged for network analysis and repair. Advanced remote access technology and skilled technicians and consultants allow Progent to handle most IT problems without wasting time and money by traveling to your site. In the vast majority of cases your network issues can be remediated by telephone or via a mix of telephone help and remote access. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISA certified security specialists to assist you with the toughest system problems.
MCSE Expert Certified Exchange 2013 Upgrade Remote Support
Online Troubleshooting Exchange 2013 Security
Exchange Server 2013 incorporates significant improvements to the functionality of its predecessor Microsoft Exchange 2010 and introduces powerful new features as well as a revamped structure. These enhancements favorably impact key facets of IT such as ease of administration, availability, compliance, cost of ownership, collaboration, scalability, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange 2013 consultants can assist your organization to understand the possible business benefits of migrating to Microsoft Exchange Server 2013, create a cost-effective test and deployment strategy, and train your IT staff to maintain your Exchange 2013 environment. Progent can also provide affordable online consulting and management for Exchange Server 2013.
Internet Connection Consulting Services
Internet Connection Technology Professional
Progent offers access to the cost-effective support of remote Internet connectivity consultants to help your organization to assess or update your ISP services so your Internet access solution meets your business needs. Support services available from Progent's engineers include evaluation of your current bandwidth use, carrier and service plan analysis and ordering, network provisioning, and managing a smooth switchover to a new carrier and/or service arrangement. Network provisioning can include optimizing current routers and configuring new ones, setting up firewalls, and upgrading fault-tolerant Border Gateway Protocol configurations.
Network Consulting Group Part-time CIO
Part-time CIO Technology Consultant
Progent's team of application experts offer in-depth support, custom programming, integration assistance, and online training for leading applications covering key areas including ERP, financials, business reporting, web commerce application development, and the Microsoft Office family of business productivity solutions. As a Microsoft Partner with years of background delivering advanced consulting support online, Progent can assist small businesses anywhere in the U.S. to avoid the lost productivity and fees related to travel and on-premises visits without compromising the high quality of technical services.
information Systems Audit SonicWall NSA Firewall
SonicWall NSA 2650 Firewall Security Firms
Progent's certified SonicWall firewall consultants can help you integrate, manage, and tune SonicWall firewall devices including the newer SonicWall TZ, NSa and NSsp Series of firewalls and the legacy SonicWall PRO 1260 Secure Switch products. Progent's CISM and CISA-certified cybersecurity experts can help you incorporate SonicWall security gateways into a complete network protection solution and design security into your corporate operations.
Online Troubleshooting Meraki Cloud Management
Configuration Meraki Outdoor Wi-Fi AP
Progent's Cisco-Meraki Wi-Fi access point experts can help your organization to plan, set up, administer and troubleshoot Cisco's Meraki-based Wi-Fi networks for deployments from a small office to a large campus or a multi-site enterprise. Progent can also assist you to incorporate other Cisco appliances for streamlined management.
