Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Firms in Chesapeake
ProgentProgent’s consulting support for IT service firms in Chesapeake Virginia allows your company to offer your clients Progent's consulting expertise and Help Desk support with your own branding as a seamless supplement to your regular network support team. This can put you on the fast track to add to your revenue, flesh out your service offerings, satisfy your customers, and improve your profits.

Progent’s nationwide roster of network infrastructure experts, desktop support technicians, network admins, and cybersecurity consultants have acted as seamless supplements to the support staffs of some of the country's biggest IT service firms. Progent’s breadth and depth of technical knowledge allows you to add to the scope of your IT support practice, and Progent’s close integration with your support team helps you elevate and preserve your branding.

Progent is a network support company with 20 years of experience providing remote consulting services to small and mid-size companies. Progent is a Microsoft Partner and has one of the largest teams of Cisco-certified CCIE network infrastructure engineers of any independent computer services firm in the world. Progent has provided online technical support and advanced consulting to clients in every state in the country. (See testimonials from Progent's clients.)

Using Progent's Services With Your Branding
Progent's consulting program for network service firms features seamless resale to your customers of world-class services. Progent bills you directly and works under your instructions to deliver your customers support services under your brand. In addition, Progent offers a low-cost Extended Hours Support Service for customers who require access to 24x7 technical support.

Help Desk Call Center and Ticketing Services for IT Service Organizations
Ticketing is the enabling technology behind a successful Help Desk. But modern ticketing systems are not only costly to acquire and staff, but challenging to configure and maintain. Smaller IT service companies do not have the required resources. Progent's Call Center and ticketing solution gives IT service organizations an affordable way to keep their own branding while delivering their clients responsive desktop support backed by a best-of-breed ticketing system and supplemented by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Service Desk and ticketing program for IT service companies takes advantage of Progent's investments in advanced ticketing software, an online desktop support team, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your existing ticketing system. The features available with Progent's Help Desk and ticketing services enable your IT service firm to increase your support workload, the range of technologies your business can take on, the locations you can serve, and your overall availability.

Important features of Progent's Service Desk and ticketing solution for IT support firms include:

  • Progent's remote desktop service group provides Level 1 end user assistance with 1-hour SLA to commence work during standard work hours.
  • Normal support times are 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is offered at extra cost.
  • Optional onsite service in larger metros is offered across the country at extra cost.
  • You keep full control of your clients and invoicing.
  • Your clients submit requests by means of your custom branded web portal, a toll-free phone number, or by sending a message to your specified mailbox.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified remotely while they are active.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
For additional details on Progent's Help Desk and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for IT service providers allows you to become a single point of contact for virtually all technical expertise your customers may require. You can build your staff and core in-house competencies steadily without being forced to turn down new business due to a lack of expertise or a shortage of personnel.

Important features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent works as a seamless extension of your internal support group, responding to your management, and bills you rather than your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in costs.
  • Extensive Documentation: Progent utilizes an enterprise-class service documentation platform to make sure all services performed are thoroughly described. This allows you to shift account responsibilities to in-house consultants when you have enough staff and relevant skill sets.
Top benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your IT Support Business: You can easily and efficiently accept more opportunities beyond your main areas of expertise and open additional geographies without exposure to the risks associated with increasing your full-time staff too rapidly.
  • Re-enforce Your Name: You can solidify your mind share as a full-spectrum network support provider by delivering more solutions to more customers under your own company name.
  • Flesh Out Your Services Portfolio: Progent offers world-class expertise in a broad array of technologies and can act as a dependable reservoir of skills for growing your IT service business.
  • Fast Problem Escalation: Thanks to a large team of top-level consultants available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging problems get resolved promptly.
  • Make Your Customers Satisfied: Satisfied customers keep coming back. By joining with Progent, you can continue delivering solutions without ever forcing clients to seek expertise from other support firms.
  • Remote Technical Support Experts: For 20 years, Progent has provided remote network support ranging from Call Center support to advanced consulting. Efficient online service cuts costs while delivering quick results.
  • Top Certifications: Progent’s IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts hold top certifications including CISSP, CISA, and CRISC. Find out more details about Progent's industry certifications.
To read or download a PDF datasheet describing Progent's program for providing Progent's IT services under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Chesapeake, Virginia Businesses
Progent's seasoned roster of certified consultants and technical experts can deliver Chesapeake, Virginia organizations a broad array of online technical guidance and debugging services. Areas of expertise offered under Progent's reseller program for network service organizations include:

Find Out More Details About Progent's Reseller Program for Network Service Firms in Chesapeake, Virginia
For more information about Progent's reseller support for network service firms in Chesapeake, Virginia, call 1-800-993-9400 or see Contact Progent.