Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Chesapeake
ProgentProgent's consulting support for network service firms in Chesapeake Virginia enables your company to provide your customers Progent's consulting expertise and Help Desk support using your company's brand as a transparent augmentation of your in-house network services team. This can help you add to your client base, fill out your service portfolio, satisfy your customers, and improve your profits.

Progent's team of network infrastructure experts, PC support technicians, IT admins, and cybersecurity consultants have acted as seamless supplements to the IT staffs of some of the world's largest IT support firms. Progent's breadth and depth of technical knowledge enables you to widen the capabilities of your IT service practice, and Progent's close integration with your support team lets you promote and protect your branding.

Progent is a network consulting firm with 20 years of background providing remote consulting services to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network experts of any private computer support firm in the world. Progent has delivered online technical assistance and consulting to customers in every state in the U.S. (Refer to recommendations from Progent's clients.)

Using Progent's Support Services Under Your Own Brand
Progent's reseller program for IT service organizations offers seamless resale to your customers of world-class IT services. Progent invoices your firm directly and performs under your direction to provide your clients consulting and support services under your branding. Also, Progent offers an affordable Extended Hours Support Program for customers who require 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Firms
Ticketing systems are the enabling technology behind an efficient service desk. But enterprise-grade ticketing systems are not only costly to license and staff, but also difficult to set up and manage. Smaller IT service firms rarely have the necessary budget or personnel. Progent's Call Center and ticketing solution offers IT support organizations an affordable way to keep their custom branding while providing their customers responsive desktop support services built around a best-of-breed ticketing system and supplemented by rapid escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Help Desk and ticketing solution for IT service companies leverages Progent's sizable investments in highly scalable ticketing software, a remote desktop support team, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can set up data interchange with your current ticketing system. The features available with Progent's Service Desk and ticketing services enable you to increase your support volume, the diversity of technical issues your company can handle, the number of geographies you can service, and your overall availability.

Important features of Progent's Service Desk and ticketing solution for IT support organizations include:

  • Progent's remote desktop service staff provides Level 1 end user support with 1-hour service level agreement (SLA) to begin work during normal business hours.
  • Normal service hours are 5am to 7pm PST, five days a week.
  • Extended hours support is offered at additional cost.
  • Optional onsite support in larger metro areas is available across the US at additional cost.
  • You keep complete control of your clients and billing.
  • Your customers enter service requests through your custom branded Internet portal, a toll-free phone number, or by sending an email to your assigned mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified online until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For more information about Progent's Call Center and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting expertise for IT service providers allows you to become a single point of contact for virtually all technical guidance and troubleshooting your clients may need. You can build your team and core IT skills at your own pace without having to say no to opportunities due to a lack of in-house expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a seamless supplement to your internal support team, under your coordination, and bills you rather than your customer.
  • By-the-Minute Billing: Progent bills by the minute to reign in expenses.
  • Detailed Service Documentation: Progent utilizes an enterprise-class reporting platform to ensure that all services performed are thoroughly described. This makes it easy for your IT support organization to shift service responsibilities to in-house personnel once you have enough people and relevant technical skills.
Top benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your IT Support Practice: You can easily and efficiently take on additional opportunities outside your core areas of expertise and open new territories without exposure to the risks involved with increasing your head count too rapidly.
  • Strengthen Your Name: You can solidify your mind share as a full-spectrum network service provider by offering more services to more clients under your own brand.
  • Add to Your Services Catalog: Progent offers world-class support in a broad range of technologies and can act as a reliable resource for growing your IT support business.
  • Fast Problem Escalation: With a large team of senior technology experts available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest problems can be handled fast.
  • Keep Your Clients Happy: Happy clients are loyal. By teaming with Progent, you can continue making your customers successful without ever requiring clients to look for expertise from other support firms.
  • Online Technical Support Experts: For 20 years, Progent has delivered remote IT support ranging from Call Center services to high-level consulting. Efficient online service saves money while delivering fast results.
  • Advanced Industry Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants hold top certifications including ISSAP, CISM, and CRISC. Learn more about Progent's technology certifications.
For a printable PDF datasheet about Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Chesapeake, Virginia Organizations
Progent's veteran team of certified engineers offers Chesapeake, Virginia organizations a wide range of remote technical guidance and debugging expertise. Areas of expertise offered under Progent's consulting program for network service providers include:

Find Out More Details About Progent's Consulting Support for Network Service Organizations in Chesapeake, Virginia
For additional details about Progent's reseller program for IT service organizations in Chesapeake, Virginia, call 1-800-993-9400 or see Contact Progent.