Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Chesapeake
ProgentProgent's consulting services for network service firms in Chesapeake Virginia allows your company to offer your clients Progent's consulting and Help Desk support with your company's own branding as a seamless supplement to your in-house IT services team. These services can help you grow your revenue, fill out your service offerings, create happy customers, and increase your profits.

Progent's team of network infrastructure engineers, PC integration and troubleshooting technicians, network administrators, and cybersecurity professionals have worked as transparent supplements to the IT groups of some of the world's largest IT service businesses. Progent's breadth and depth of expertise enables you to add to the capabilities of your IT support practice, and Progent's transparency helps you promote and preserve your branding.

Progent is a network consulting firm with two decades of experience delivering remote expertise to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco-certified CCIE network experts of any independent IT support firm in the world. Progent has delivered online IT assistance and consulting to clients in every state in the country. (Refer to testimonials from Progent's customers.)

Using Progent's Services With Your Branding
Progent's reseller program for IT service organizations features transparent resale to your customers of world-class services. Progent invoices your firm exclusively and works under your instructions to provide your clients support services under your brand. In addition, Progent offers a low-cost Extended Hours Support Service for customers who require 24x7 support.

Help Desk and Ticketing for IT Service Providers
Ticketing is the heart of an effective Help Desk. But modern ticketing systems are not just expensive to acquire and staff, but difficult to configure and manage. Small or niche IT service companies seldom have the required budget or personnel. Progent's Help Desk and ticketing program gives IT support organizations an affordable way to retain their company branding while delivering their clients world-class desktop support services built around a best-of-breed ticketing system and reinforced by fast escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Help Desk and ticketing solution for IT service firms leverages Progent's investments in advanced ticketing technology, a remote desktop support team, and a group of geographically distributed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your existing ticketing system. The standard and optional features offered with Progent's Call Center and ticketing services enable your IT service firm to increase your support workload, the diversity of technologies your firm can take on, the number of locations you can serve, and your hours of availability.

Key features of Progent's Service Desk and ticketing program for IT support organizations include:

  • Progent's online desktop service team delivers Level 1 end user support with 1-hour service level agreement to begin work during standard business hours.
  • Standard support hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is offered at extra cost.
  • Optional onsite support in major metro areas is offered across the country at additional cost.
  • You keep complete control of your customers and invoicing.
  • Your customers enter requests via your own branded web portal, an 800 phone number, or by directing a message to your specified mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified online while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
To see additional details about Progent's Help Desk and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting expertise for IT service organizations allows your support team to act as a single point of contact for virtually all technical expertise your customers may require. You can grow your team and core IT skills steadily without having to decline new business due to a gap in expertise or a shortage of personnel.

Key features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent acts as a transparent extension of your in-house support group, under your direction, and invoices your firm rather than your customer.
  • Granular Billing: Progent bills on a per-minute basis to reign in costs.
  • Detailed Service Documentation: Progent uses an enterprise-class documentation system to ensure that all IT services delivered are thoroughly documented. This makes it easy for support group to shift account responsibilities to in-house consultants once you have sufficient people and appropriate skill sets.
Top advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Practice: You can easily and affordably accept more opportunities beyond your core areas of excellence and open new territories without the risks associated with increasing your full-time staff too rapidly.
  • Strengthen Your Brand: You can solidify your mind share as a full-spectrum IT support firm by delivering more solutions to more customers under your own brand.
  • Add to Your Services Portfolio: Progent offers world-class expertise in a wide array of technologies and can act as a dependable resource for expanding your IT support business.
  • Fast Escalation: Thanks to a large roster of top-level consultants available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems get resolved promptly.
  • Keep Your Clients Happy: Satisfied customers stick. By teaming with Progent, you can keep delivering solutions without ever requiring clients to seek expertise from other support firms.
  • Remote Support Experts: For two decades, Progent has provided online IT support from Call Center services to high-level consulting. Effective remote support cuts costs and produces fast results.
  • Major Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance consultants hold advanced certifications including CISSP, CISA, and CRISC. Find out more about Progent's certifications.
For a printable PDF datasheet about Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Chesapeake, Virginia Companies
Progent's seasoned roster of certified consultants offers Chesapeake, Virginia businesses a broad array of online technical guidance and debugging services. Practice areas covered under Progent's reseller program for network service providers include:

Learn More About Progent's Consulting Support for Network Service Organizations in Chesapeake, Virginia
To learn additional details about Progent's reseller support for network service organizations in Chesapeake, Virginia, call 1-800-993-9400 or see Contact Progent.