Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Firms in Chesapeake
ProgentProgentís consulting services for IT service firms in Chesapeake Virginia allows you to offer your clients Progent's consulting expertise and Help Desk support with your brand as a transparent extension of your in-house IT services group. These services can ease the way for you to grow your revenue, flesh out your service offerings, satisfy your clients, and improve your bottom line.

Progentís nationwide roster of network experts, PC integration and troubleshooting technicians, network administrators, and data security professionals have worked as seamless adjuncts to the IT staffs of some of the country's largest IT service firms. Progentís range of expertise enables you to broaden the scope of your IT support practice, and Progentís close integration with your support team helps you strengthen and preserve your branding.

Progent is an IT consulting company with 20 years of experience providing remote expertise to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco-certified CCIE network infrastructure experts of any independent computer services firm in the world. Progent has provided online IT support and advanced consulting to customers in every state in the U.S. (Check out testimonials from Progent's customers.)

Using Progent's Support Services With Your Branding
Progent's consulting program for network service organizations features transparent resale to your customers of world-class IT services. Progent bills you directly and works under your direction to provide your customers support services under your branding. Also, Progent offers a low-cost Extended Hours Support Program for clients who require access to 24x7 technical support.

Help Desk and Ticketing Services for IT Service Firms
Ticketing is the enabling technology behind an effective service desk. But full-featured ticketing platforms are not only costly to license and staff, but difficult to configure and maintain. Smaller IT service providers rarely have the required resources. Progent's Service Desk and ticketing solution offers IT service firms an economical way to keep their company branding while providing their clients responsive desktop support backed by a best-of-breed ticketing system and reinforced by rapid escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Service Desk and ticketing solution for IT service firms takes advantage of Progent's investments in advanced ticketing software, a remote desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can set up communications with your existing ticketing system. The standard and optional features offered with Progent's Call Center and ticketing program allow your IT service firm to expand your physical and virtual support workload, the diversity of technical issues your business can take on, the number of locations you can serve, and your hours of availability.

Important features of Progent's Call Center and ticketing solution for IT support companies include:

  • Progent's online desktop service group delivers Level 1 end user help with 1-hour service level agreement to begin work during standard work hours.
  • Standard service hours are from 5am to 7pm PST, five days a week.
  • Extended support is available at additional cost.
  • Optional onsite support in major metros is offered across the US at extra cost.
  • You keep complete control of your customers and billing.
  • Your clients enter incident reports by means of your custom branded web portal, an 800 number, or by directing a request to your dedicated email address.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
For additional details on Progent's Call Center and ticketing outsourcing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for IT service providers allows your support team to act as a sole source for practically all technical expertise your clients may require. You can grow your team and strategic in-house competencies steadily without being forced to decline opportunities due to a gap in in-house expertise or the absence of personnel.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent acts as a transparent extension of your internal support team, responding to your management, and invoices you rather than your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to minimize costs.
  • Detailed Service Documentation: Progent uses an enterprise-class reporting system to make sure all services performed are fully documented. This makes it easy for support group to transfer account assignments to internal consultants when you have sufficient people and relevant skill sets.
Major benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your Service Business: You can easily and safely take on more jobs outside your main fields of excellence and serve additional geographies without assuming the risks associated with expanding your head count too quickly.
  • Re-enforce Your Brand: You can improve your positioning as a comprehensive network support provider by delivering more services to more customers under your own brand.
  • Add to Your Services Portfolio: Progent offers world-class expertise in a wide array of technologies and can be a dependable resource for expanding your IT support business.
  • Rapid Escalation: Thanks to a sizable team of senior consultants available, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging problems get resolved fast.
  • Make Your Customers Happy: Satisfied clients keep coming back. By joining with Progent, you can keep delivering solutions without ever requiring clients to look for expertise outside the fold.
  • Remote Support Experts: For two decades, Progent has delivered remote IT support ranging from Help Desk support to high-level consulting. Effective remote support cuts costs while delivering quick results.
  • Top Certifications: Progentís engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts hold advanced certifications including ISSAP, CISM, and CRISC. Find out more details about Progent's technology certifications.
For a printable PDF datasheet about Progent's program for reselling Progent's IT services under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Chesapeake, Virginia Organizations
Progent's veteran roster of certified engineers can deliver Chesapeake, Virginia companies a broad array of online consulting and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for IT service providers include:

Learn More About Progent's Reseller Support for IT Service Organizations in Chesapeake, Virginia
For more details about Progent's consulting support for network service firms in Chesapeake, Virginia, call 1-800-993-9400 or see Contact Progent.