Chesapeake Specialists for IT Service Companies
Transparent Temporary Support Team Expansion
Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Organizations in Chesapeake
Progent's consulting support for network service organizations in Chesapeake Virginia allows you to offer your customers Progent's consulting and Help Desk Call Center support with your company's own branding as a seamless supplement to your in-house network support group. These services can put you on the fast track to grow your client base, flesh out your service offerings, satisfy your customers, and increase your profits.
Progent's team of network experts, PC support technicians, network administrators, and cybersecurity professionals have acted as seamless adjuncts to the support staffs of some of the country's largest IT support businesses. Progent's range of technical knowledge allows you to add to the capabilities of your IT service practice, and Progent's transparency lets you strengthen and preserve your company's brand.
Progent is an IT support firm with two decades of background providing online expertise to small and mid-size companies. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any independent IT support firm in the world. Progent has delivered online IT assistance and advanced consulting to customers in every state in the U.S. (Check out recommendations from Progent's clients.)
Providing Progent's Support Services With Your Branding
Progent's reseller program for network service firms offers seamless resale to your clients of professional services. Progent bills your firm directly and works under your direction to provide your customers consulting and support services under your brand. Also, Progent offers an affordable Off-hours Support Program for customers who need 24x7 technical support.
Help Desk Call Center and Ticketing for IT Service Firms
Ticketing is the heart of an efficient IT Call Center. But modern ticketing platforms are not only expensive to license and staff, but also difficult to set up and maintain. Small or niche IT support companies rarely have the necessary resources. Progent's Call Center and ticketing solution gives IT service organizations a practical way to retain their custom branding while delivering their customers world-class desktop support services backed by a best-of-breed ticketing system and supplemented by fast escalation to high-level experts.
Key Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing solution for IT support companies takes advantage of Progent's investments in highly scalable ticketing technology, a remote desktop support team, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can set up data interchange with your existing ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing services allow you to increase your support volume, the range of technical issues your firm can handle, the number of locations you can serve, and your overall availability.
Key features of Progent's Help Desk and ticketing solution for IT support organizations include:
- Progent's online desktop service team provides Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during normal business hours.
- Standard service times are from 5am to 7pm PST, five days per week.
- Extended support is available at additional cost.
- Optional on-premises support in larger metro areas is offered across the US at extra cost.
- You retain complete control of your clients and invoicing.
- Your customers enter requests through your own branded web portal, an 800 number, or by directing a message to your specified mailbox.
- Each client request automatically becomes an open request in the ticket system.
- Tickets can be tracked and updated remotely until they are closed.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for network service firms allows you to act as a single point of contact for virtually all IT guidance and troubleshooting your customers may require. You can build your team and strategic in-house competencies steadily without having to say no to opportunities due to a gap in expertise or the absence of bandwidth.
Key features of Progent's Reseller Program for IT Service Providers include:
- Transparent Service Delivery: Progent acts as a transparent supplement to your in-house IT service team, responding to your management, and invoices you rather than your client.
- Granular Billing: Progent charges by the minute to minimize expenses.
- Detailed Reporting: Progent uses an advanced service documentation system to ensure that all IT services delivered are fully described. This allows support group to transfer account responsibilities to internal consultants when you have sufficient people and appropriate skill sets.
- Safely Grow Your Service Practice: You can quickly and efficiently take on additional jobs outside your main fields of expertise and serve additional geographies without the risks involved with increasing your full-time staff too rapidly.
- Re-enforce Your Brand: You can solidify your mind share as a comprehensive IT support firm by offering more services to more clients under your own brand.
- Flesh Out Your IT Support Catalog: Progent can provide top-tier expertise in a wide array of technologies and can act as a dependable reservoir of skills for growing your IT support operations.
- Rapid Problem Escalation: Thanks to a large roster of top-level technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest issues can be handled fast.
- Keep Your Clients Satisfied: Satisfied customers stick. By joining with Progent, you can keep making your customers successful without ever forcing clients to seek help outside the fold.
- Online Technical Support Experts: For two decades, Progent has provided online IT support ranging from Help Desk support to advanced consulting. Efficient online support cuts costs and produces quick solutions.
- Top Industry Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts have earned advanced certifications including ISSAP, CISA, and CRISC. Learn more about Progent's industry certifications.
Progent's Practice Areas for Chesapeake, Virginia Businesses
Progent's seasoned roster of certified consultants can provide Chesapeake, Virginia businesses a wide range of remote technical guidance and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for network service organizations include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Exchange Server 2016 Integration
- Windows Server 2022 solution design
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 11 Upgrade Consulting
- Windows 10 Support
- Windows 8.1 Consulting
- SharePoint Integration
- SQL Server Consulting
- Active Directory and MS Entra ID Integration
- Office/Microsoft 365 Integration
- Dynamics GP (Great Plains) Customization
- Azure, Amazon AWS, Google Cloud Platform
- Remote IT Troubleshooting
- Teleworker Support Services
- Cisco Network
- Juniper Networks Technology
- Cisco Routers Configuration
- Security and Compliance Expertise
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Setup
- Help Desk Services
- Desktop Tech Support
- Colocation Center Support
- System Center Operations Manager Monitoring
- System Center Configuration Manager (SCCM) Expertise
- Microsoft Access Development
- Virtual Server Automation
- Fast, Affordable .NET Application Development.
- Windows Hyper-V Integration
- VMware vSphere Configuration
- Citrix XenApp and XenServer Configuration
- Cisco Unified CM/CallManager
- Apple Mac and iPhone Support
- Smartphone Integration
- Apple iPhone Support
- Android Smartphone Integration
- Ransomware Defense/Recovery
- Data Backup/Restore Solutions
- Cisco VoIP Technology and Video Conferencing
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi 6/6E Access Point Configuration
- Wi-Fi Site Assessments
Find Out More Details About Progent's Consulting Support for Network Service Organizations in Chesapeake, Virginia To learn additional details about Progent's reseller support for IT service organizations in Chesapeake, Virginia, call 1-800-993-9400 or visit Contact Progent.
An index of content::
ProSight Outbound Email Filtering Consult
Email Block Lists Consultant Services
Progent's ProSight Email Guard solution uses the technology of leading data security vendors to provide centralized management and world-class protection for your email traffic. The hybrid structure of ProSight Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall.
Juniper J Series Gateway Security Consultant
Juniper J Series Router Cybersecurity Consultancies
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
24-Hour Engineer Offsite Workers Endpoint Security
Work from Home Security Network Consultant
Progent can help small and medium-size companies to implement security protection solutions and deliver response services needed to support work-from-home employees.
Top Rated High Availability Internet Connections Network Consultant
Fault Tolerant Internet Connection Troubleshooting
Progent's Cisco-certified IT experts can show you how to create an economical, fault tolerant Internet configuration architecture that can achieve non-stop Internet access via a wide range of fault tolerant Internet access products and services including fault tolerant BGP, transparent fail-over, and redundant Internet Service Providers. Progent offers Cisco Certified Internetwork Expert consultants to show you how to apply the most current technology for 24x7 Internet access to build an affordable, fully redundant Internet network with automatic failover and other features to create fault tolerant Internet connections.
MSP360 GSuite Backup Computer Consulting
MSP360 VM Backup Computer Consultant
Progent can help you to design, deploy and troubleshoot a backup plan based on MSP360 technology. MSP360 offers file/folder or image backup/restore for virtual machines and physical machines, works with all leading public clouds, and permits businesses to create a data protection ecosystem with a minimum RTO and a granular RPO. With ProSight DPS 360 Backup, Progent offers end-to-end monitoring and remote management of your backup system to prevent data loss caused by human miscues, system glitches, malicious insiders, and malware assaults such as ransomware. To read more, see ProSight DPS 360 Backup solutions.
Colocation Selection Network Consulting
Support and Help Colocation Center Migration
Colocation sites allow businesses to share world-class facilities for housing network equipment that supports mission-critical applications and services. Progent's Microsoft and Cisco certified IT experts can help your small business with all facets of your colocation program including selecting and migrating to a colocation site, designing network architecture, defining hardware, on-site and on-line maintenance, setting up online system management, and education your IT staff.
Award Winning CCIE Certified Aironet Wireless AP Troubleshooting
Aironet 2600 Access Point Computer Consulting
Progent's Cisco CCIE-certified wireless infrastructure consultants offer online or on-premises configuration and troubleshooting services to assist your organization to plan, configure, update, optimize, administer and troubleshoot Aironet wireless AP environments of any size or topology. Progent's Cisco wireless controller experts can also help you to integrate your wireless ecosystem with your wired network and cloud-hosted resources to create a seamless enterprise connectivity foundation that is simple to administer and scale. Progent also can provide affordable wireless site surveys to assist you to decide the most efficient selection, placement and setup of Aironet wireless APs to work with your specific office layout, building structure, and anticipated network traffic.
Helpdesk Outsourcing Services Integration Support
24/7 Network Consultants Support Desk Management Services
Progent's Network Help Desk Call Center Outsourcing Support Services for PC desktop technical support are designed especially for small businesses who require fast availability of a Help Desk Service Center with professional phone support and full escalation capability but who must operate within a modest IT budget. Important features of Progent's Help Desk Outsourcing Support Services include: Help Desk Phone Support, Optional Remote Access Support, System Assessment, Expert Prioritization, Virtual Helpdesk Services, Per Minute Billing, and Helpdesk Software Selection and Integration.
Windows Server Hyper-V 2016 Migration Online Technical Support
Hyper-V 2016 Linux Online Troubleshooting
Windows Hyper-V 2016 incorporates core features first developed for and proven on Azure, among the world's largest public clouds. This dramatically improves the suitability of the Windows Server platform to run private cloud and hybrid cloud/on-premises environments by improving security, availability, scale, manageability, reliability and recoverability. Progent's Microsoft-certified consultants can assist you to evaluate the benefits of Hyper-V 2016 for your business, configure test systems to confirm the ability of Hyper-V 2016 to run your vital workloads, design an efficient network architecture for a cloud-centric or hybrid installation, create and carry out a smooth migration plan, educate your IT administration and support personnel, and provide ongoing consulting and debugging support to make sure that your Hyper-V 2016 solution delivers the highest possible business value.
Skype for Business Front End Server Consultant
Skype for Business and iPad Consultant Services
Microsoft Lync 2010 provides Instant Messaging, Presence, voice/video conferencing, desktop sharing, as well as IP-based and traditional PSTN telephony. Lync Server 2010 can enhance the capability of Microsoft Exchange, SharePoint Server and Office desktop or Microsoft 365 and streamlines administration through integration with Active Directory. Lync can also reduce capital and operational costs by eliminating Voice-over-IP hardware and subscription fees, PBX gear, or conventional video conferencing technology. Progent's Microsoft-certified IM and Presence experts offer remote and onsite support services to assist you to manage and repair your current Lync Server 2010 environment or evaluate the advantages of upgrading from Lync to Skype for Business, which is the renamed and revamped release of the product family. Progent can also help your organization to design and execute a smooth Skype for Business upgrade or a migration to Microsoft Teams.
Automated Server Management Integration Services
Automated Server Inventory Remote Consulting
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by checking the state of vital assets.
CIO Support Outsourcing
Urgent On-site Support CIO
Progent can provide the temporary assistance of a seasoned CIO to provide a broad perspective to help your company pick and maintain network solutions to match your present needs and that can serve as a solid foundation for your growth. Progent's temporary Chief Information Officer services provide financial leverage to companies trying to maximize the benefits from their IT investment but who are unable or hesitant to add one more high-level position to their head count. Because Progent is vendor-neutral, with a sizable team of consultants certified to maintain all major OS platforms and networking technologies plus a wide selection and business applications, Progent is in a unique situation to offer objective recommendations as well as expert technical support for developing IT solutions that match the special needs of your business.
Automatic Fail-over Support
Fault Tolerant BGP Technology Consulting Services
Progent's Cisco-authorized network professionals can show you how to create an affordable, fault tolerant Internet connection architecture that can achieve non-stop Internet connectivity through a wide range of fault tolerant Internet access technologies including high availability BGP, transparent fail-over, and redundant Internet Service Providers. Progent offers CCIE engineers to help you utilize the latest techniques for 24x7 Internet connections to build a cost-effective, completely redundant Internet interface with automatic failover and other capabilities to create non-stop Internet access.
Teleworkers Cloud Integration IT Services
At Home Workforce Cloud Integration Specialist
Progent can help small and medium-size businesses to set up their home-based workers with reliable access to cloud resources.
Remote Apple Mac Virus Protection Technology Consulting
Apple Mac Directory Harvest Attack Defense Security Evaluation
Progent's CISM-certified security staff can show you how to safeguard your Apple Mac network through expert support offerings such as performing security tests, clean up after virus and worm attacks, configuring firewalls, implementing secure off-site and mobile access, deploying monitoring programs for defense against viruses, spam, and directory harvest attacks, and creating a company-wide security plan appropriate for the specific goals of your business information system.
Microsoft Windows Cluster Specialist
Clustered Windows IT Services
Progent's Disaster Recovery/Business Continuity (DR/BC) specialists offer extensive backgrounds assisting small businesses to minimize system downtime by providing affordable remote consulting for disaster recovery/business continuity planning, fault-tolerant network infrastructure, backup/restore solutions, and non-disruptive maintenance. Progent's business continuity experts can assist you to plan and test a sensible business continuity plan that matches your business needs and budget. Progent's disaster recovery specialists can help you to design, deploy, and manage resilient technologies such as non-stop Internet access, virtualized servers, fail-over clustering, network load balancing, continual off-site backup, and geographically dispersed hot backup centers.
ProSight Email Denial of Service Protection Specialists
ProSight Email Content Filtering Policies Specialists
Progent's ProSight Email Guard uses the technology of top data security vendors to deliver centralized control and comprehensive security for your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper layer of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter.
Best Network Engineer BDR and Business Continuity Solutions
Remote Technical Support ProSight ECHO Managed Cloud Backup Services
ProSight ECHO Data Protection Services from Progent offer small and mid-sized businesses a low-cost and fully managed solution for cloud backup/disaster recovery. ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical files, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's disaster recovery specialists can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical data.
Specialist Windows, UNIX, Solaris
Online Support Windows, UNIX, Solaris
Progent can help your company to design and execute an efficient migration from a UNIX-based IT system to a network based on Windows and suited for supporting Microsoft's familiar office productivity suites, business applications, and developer platforms. Progent's UNIX, Windows and Cisco consultants and software development experts can help you guard your data and reduce productivity discontinuity by designing an effective transition strategy that preserves your existing assets in UNIX software and technology. UNIX-to-Windows transition consulting services offered by Progent include analysis of current infrastructure, transition planning and testing, Microsoft Exchange migration expertise, data and application porting, and processor and media transition and consolidation.
Linux RedHat Phone-based Technology Professional
Linux Phone-based Computer Consulting Services
Progent offers nationwide remote help and consulting services for companies that run environments powered by versions of Linux or whose IT systems include a mix of Linux platforms/Linux and Microsoft technology. Online IT help provides optimum leverage for your IT budget by protecting user efficiency and limiting the time billed for computer analysis and repair. Sophisticated remote support tools and experienced service specialists and engineers combine to enable Progent to handle most network issues without wasting time and expense by traveling to your location. In the vast majority of cases your IT issues can be remediated over the phone or through a combination of phone support and remote access. Progent can offer the services of Cisco CCIE network experts and CISM and CISSP premier security professionals to assist you with the toughest system problems.
Juniper SRX650 Router Firewall Audit
24/7/365 Juniper SRX5800 Firewall Protect
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Professional Microsoft Teams with Outlook
Engineers Microsoft Teams topology
Progent can help your organization to design an upgrade to Microsoft Teams from Skype for Business and configure, manage, and debug a cloud or hybrid deployment of Teams. Progent can help you to connect Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint, and your phone system.
Microsoft Coder .NET Android
Microsoft Certified .NET Web Application Programming Firm
Progent's software developers have worked for two decades with .NET technologies and the Visual Studio development system and can create or update .NET apps rapidly and at low cost.
iPhone Integration Technical Consultant
Ubiquiti WiFi access point Network Consultant
Progent's Wireless Consulting Services provide a fast, economical option for businesses of all sizes to integrate, manage and repair the latest wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can show you how to plan and install appliances like Cisco's Aironet and Meraki access points and wireless controllers. For wireless messaging and web-based applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.
Juniper Junos CLI Intrusion Detection
Juniper Junos Configuration Security Firm
Progent's Juniper-authorized network engineer can assist your company to plan and implement Juniper Firewall and VPN platforms, optimize and troubleshoot your infrastructure, and upgrade smoothly from outdated equipment to the latest versions. Progent's Junos OS consultants can offer expertise with Juniper's flagship network operating system to enable you to simplify the administration and strengthen the protection of your Juniper VPN appliances firewalls, and routers. Progent also has broad experience supporting Juniper's NetScreen OS and ScreenOS software productss and can help you manage networks that include a mix of Juniper's OS platforms.
Windows Server Essentials Compliance Professional
Expert Microsoft Certified Consulting Services Windows Server Essentials Disaster Recovery
Progent's Microsoft-certified consultants can provide cost-effective online consulting and technical support services for Microsoft Windows Server Essentials. Progent offers full-service project management support to help you plan and execute a smooth move from Windows Server Essentials to Microsoft 365 and other Microsoft Online applications and services.
ProSight Email Guard Content Filtering Service Consult
Email Block Lists Services
Progent's ProSight Email Guard uses the services and infrastructure of leading data security vendors to provide web-based management and comprehensive security for all your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that stays within your corporate firewall.
Engineer MetroCluster Management
Consulting Services NetApp SAN Fabric
NetApp MetroCluster is a disaster recovery software suite that combines failover storage clustering with replication to deliver fast, zero data loss disaster recovery (DR) between sites located as far as 185 miles (300km) apart. Progent's roster of veteran network experts can assist you to plan, configure, administer, update, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster environment that meets your technical needs and budget. Progent can ensure you follow best practices for installing your MetroCluster environment by delivering guidance with tasks such as assigning shelf IDs, arranging aggregate and plexes layout, setting up NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, installing switches, implementing a tiebreaker mechanism, designing a configuration replication network, and testing your disaster recovery solution to prove compliance with information assurance standards and regulatory mandates.
Skype for Business certificate management Engineers
MCSE Expert Certified Skype for Business Back End Server Consultant
Lync 2010 supports Instant Messaging, Real Presence, audio and video conferencing, desktop collaboration, and both IP-based and traditional public switched telephone network telephony. Microsoft Lync 2010 can enhance the functionality of Microsoft Exchange, SharePoint Server and Office or cloud-based Microsoft 365 and streamlines administration through integration with Windows AD. Lync can also cut expenses by doing away with Voice-over-IP equipment and subscription services, PBX systems, or conventional teleconferencing solutions. Progent's Microsoft-certified unified communications experts offer remote and on-premises support to help your company to manage and repair your existing Lync Server 2010 deployment or evaluate the benefits of upgrading from Lync to Skype for Business, which is Microsoft's new release of the product. Progent can also help you to design and execute an efficient Skype for Business upgrade or a migration to Microsoft Teams.
SQL Server 2017 on Linux Online Consulting
IT Consultants Microsoft SQL Server 2017
Progent's certified SQL Server 2017 consultants can assist your organization to design and implement a smooth upgrade from your existing SQL Server deployment to SQL Server 2017.
QTS Data Center Sacramento Consultant
QTS Sacramento Natomas Data Center Consultants
The QTS (formerly Herakles) Colocation Center is located in the seismically-stable Natomas area of Sacramento, CA. If you are currently using the QTS data center as a colocation site or if your company is planning on moving your primary or offsite backup system to Herakles/QTS, Progent offers a range of budget-friendly services such as data center relocation, equipment installation and upgrades, infrastructure optimization, project management, virtual server expertise, offsite network monitoring, centralized system management, software programming, business continuity planning, security evaluation, and the support of Progent's Test Lab.
