Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Organizations in Chesapeake
Progent's consulting support for network service organizations in Chesapeake Virginia allows you to offer your customers Progent's consulting and Help Desk Call Center support with your company's own branding as a seamless supplement to your in-house network support group. These services can put you on the fast track to grow your client base, flesh out your service offerings, satisfy your customers, and increase your profits.
Progent's team of network experts, PC support technicians, network administrators, and cybersecurity professionals have acted as seamless adjuncts to the support staffs of some of the country's largest IT support businesses. Progent's range of technical knowledge allows you to add to the capabilities of your IT service practice, and Progent's transparency lets you strengthen and preserve your company's brand.
Progent is an IT support firm with two decades of background providing online expertise to small and mid-size companies. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any independent IT support firm in the world. Progent has delivered online IT assistance and advanced consulting to customers in every state in the U.S. (Check out recommendations from Progent's clients.)
Providing Progent's Support Services With Your Branding
Progent's reseller program for network service firms offers seamless resale to your clients of professional services. Progent bills your firm directly and works under your direction to provide your customers consulting and support services under your brand. Also, Progent offers an affordable Off-hours Support Program for customers who need 24x7 technical support.
Help Desk Call Center and Ticketing for IT Service Firms
Ticketing is the heart of an efficient IT Call Center. But modern ticketing platforms are not only expensive to license and staff, but also difficult to set up and maintain. Small or niche IT support companies rarely have the necessary resources. Progent's Call Center and ticketing solution gives IT service organizations a practical way to retain their custom branding while delivering their customers world-class desktop support services backed by a best-of-breed ticketing system and supplemented by fast escalation to high-level experts.
Key Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing solution for IT support companies takes advantage of Progent's investments in highly scalable ticketing technology, a remote desktop support team, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can set up data interchange with your existing ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing services allow you to increase your support volume, the range of technical issues your firm can handle, the number of locations you can serve, and your overall availability.
Key features of Progent's Help Desk and ticketing solution for IT support organizations include:
Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for network service firms allows you to act as a single point of contact for virtually all IT guidance and troubleshooting your customers may require. You can build your team and strategic in-house competencies steadily without having to say no to opportunities due to a gap in expertise or the absence of bandwidth.
Key features of Progent's Reseller Program for IT Service Providers include:
Progent's Practice Areas for Chesapeake, Virginia Businesses
Progent's seasoned roster of certified consultants can provide Chesapeake, Virginia businesses a wide range of remote technical guidance and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for network service organizations include:
Find Out More Details About Progent's Consulting Support for Network Service Organizations in Chesapeake, Virginia To learn additional details about Progent's reseller support for IT service organizations in Chesapeake, Virginia, call 1-800-993-9400 or visit Contact Progent.