Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way across a network. Because of this, ransomware attacks are commonly launched on weekends and late at night, when IT personnel may take longer to become aware of a penetration and are less able to mount a quick and coordinated response. The more lateral movement ransomware is able to make within a victim's system, the more time it takes to recover core IT services and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to guide you to take the time-critical first step in mitigating a ransomware assault by stopping the bleeding. Progent's online ransomware engineer can help businesses in the Chesapeake metro area to locate and isolate breached devices and protect undamaged assets from being penetrated.

If your system has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Chesapeake
Current strains of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Egregor encrypt online files and attack any available system restores. Files synchronized to the cloud can also be impacted. For a poorly defended network, this can make automated restoration nearly impossible and effectively throws the IT system back to square one. So-called Threat Actors (TAs), the cybercriminals behind a ransomware attack, demand a settlement payment for the decryptors required to unlock scrambled files. Ransomware assaults also try to steal (or "exfiltrate") information and TAs demand an additional settlement in exchange for not posting this data on the dark web. Even if you can rollback your network to a tolerable date in time, exfiltration can be a big issue according to the sensitivity of the stolen information.

The restoration process after a ransomware penetration involves a number of crucial stages, the majority of which can be performed concurrently if the recovery workgroup has enough members with the necessary skill sets.

  • Containment: This time-critical first step requires arresting the lateral spread of ransomware within your network. The more time a ransomware assault is permitted to run unchecked, the longer and more expensive the recovery process. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by veteran ransomware recovery engineers. Quarantine activities consist of cutting off infected endpoint devices from the network to minimize the contagion, documenting the environment, and protecting entry points.
  • System continuity: This covers bringing back the network to a basic useful degree of functionality with the least delay. This effort is usually the top priority for the targets of the ransomware attack, who often perceive it to be an existential issue for their business. This project also requires the broadest range of IT skills that span domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and smart phones, databases, productivity and mission-critical apps, network architecture, and secure remote access. Progent's recovery experts use advanced workgroup tools to organize the complicated restoration effort. Progent appreciates the importance of working quickly, continuously, and in concert with a customer's managers and network support group to prioritize tasks and to put critical services on line again as fast as possible.
  • Data recovery: The effort required to recover data damaged by a ransomware assault depends on the state of the systems, how many files are affected, and which recovery techniques are required. Ransomware attacks can take down pivotal databases which, if not gracefully shut down, might have to be rebuilt from scratch. This can include DNS and Active Directory databases. Exchange and Microsoft SQL Server depend on Active Directory, and many manufacturing and other mission-critical platforms depend on Microsoft SQL Server. Often some detective work could be needed to locate undamaged data. For example, non-encrypted OST files may exist on staff desktop computers and laptops that were off line during the assault.
  • Implementing advanced AV/ransomware defense: ProSight ASM offers small and medium-sized companies the advantages of the identical AV tools used by many of the world's biggest corporations such as Netflix, Visa, and Salesforce. By providing in-line malware filtering, detection, containment, recovery and forensics in one integrated platform, Progent's ASM cuts TCO, simplifies management, and promotes rapid recovery. The next-generation endpoint protection engine built into in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
  • Negotiation with the hacker Progent has experience negotiating ransom settlements with threat actors. This requires close co-operation with the ransomware victim and the insurance provider, if any. Services consist of determining the type of ransomware used in the attack; identifying and making contact with the hacker persona; testing decryption tool; deciding on a settlement amount with the victim and the cyber insurance carrier; negotiating a settlement and timeline with the hacker; confirming compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency transfer to the TA; acquiring, reviewing, and operating the decryptor utility; troubleshooting decryption problems; creating a clean environment; remapping and connecting drives to match exactly their pre-encryption condition; and reprovisioning computers and software services.
  • Forensic analysis: This process involves discovering the ransomware attack's storyline across the network from start to finish. This history of how a ransomware attack progressed within the network helps your IT staff to assess the impact and uncovers shortcomings in security policies or work habits that need to be rectified to prevent future breaches. Forensics entails the examination of all logs, registry, Group Policy Object, Active Directory (AD), DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to check for variations. Forensics is commonly given a top priority by the insurance provider. Because forensics can be time consuming, it is vital that other important recovery processes such as business continuity are performed in parallel. Progent has a large team of information technology and cybersecurity experts with the skills needed to perform activities for containment, business continuity, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has provided online and on-premises network services across the U.S. for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of SBEs includes consultants who have earned advanced certifications in foundation technology platforms including Cisco networking, VMware virtualization, and major distributions of Linux. Progent's data security experts have earned prestigious certifications including CISM, CISSP, and GIAC. (See certifications earned by Progent consultants). Progent also has top-tier support in financial and ERP software. This breadth of skills gives Progent the ability to salvage and consolidate the surviving parts of your information system after a ransomware assault and rebuild them quickly into an operational system. Progent has collaborated with top insurance carriers like Chubb to assist organizations recover from ransomware attacks.

Contact Progent for Ransomware System Recovery Consulting in Chesapeake
For ransomware system restoration services in the Chesapeake area, call Progent at 800-462-8800 or see Contact Progent.



An index of content::



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    Progentís Microsoft certified professionals can offer small and mid-sized companies expert Microsoft SQL Server help. Microsoft SQL Server is a complete, Web-enabled database and data analysis package that opens the door to the speedy development of enterprise-class business applications that offer your business a competitive edge. SQL Server provides core support for XML and the ability to query across the Internet and outside the firewall. In addition to offering consulting, maintenance and problem solving services, Progentís SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity of your IT system. Progent can also help you migrate from earlier editions of Microsoft SQL Server to SQL Server 2005.

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  • wireless LAN controller Specialists
    24 Hour Engineer prime infrastructure

    Catalyst family of wireless controllers streamline the management of Wi-Fi networks by unifying the provisioning and control of wireless access points, tuning wireless performance by limiting the effect of RF congestion, improving wireless uptime with rapid failover, and strengthening security by identifying cyber threats and analyzing traffic content based on user class and locale. Progent can assist you to deploy Cisco wireless LAN controllers to manage and monitor Wi-Fi LANs of any size. Progent can help you to maintain and troubleshoot your current Cisco-based Wi-Fi environment or carry out a smooth migration to Cisco's latest Wi-Fi controller solutions.

  • Remote Technical Support Altaro Office 365 SharePoint Backup Remote Troubleshooting Altaro Office 365 OneDrive Backup
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  • VoIP Phones Integration
    24/7 IP Endpoints IT Consultant

    Progent's Cisco certified network infrastructure experts offer high-level support services for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can assist your organization to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and deploy UCS server high availability systems.

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  • Solaris Onsite Technical Support
    Sun Solaris Configuration

    Progent's Sun Solaris platform support experts provide small and mid-size companies and developers support for managing and maintaining Sun Solaris systems that coexist with Microsoft-powered technology. Progent can give your business contact with Solaris experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISM and CISA credentials. This wide array of experience provides you with a convenient single consulting firm to help you build and manage a secure and robust cross-platform network and communications solution that supports Solaris and Microsoft coexistence by combining Windows with major versions of UNIX such as Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO UNIX, and SGI/Irix or leading Linux platforms including RedHat, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora, Gentoo, Mandrake, Debian-GNU, and Slackware Linux.

  • Small Office IT Consultants BlackBerry Desktop Manager South Hampton Roads South Hampton Roads, America IT Outsourcing Companies BlackBerry Wireless

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    Microsoft Windows 2000 Support Outsourcing

    Progent's Microsoft-certified Windows 2000 Server experts can provide network help and information technology consulting services for the entire line of .NET Enterprise Servers, Windows 2000 Server, and Microsoft Windows Server 2003. Progent's Windows Server 2000 configuration, optimization, and support services include system planning, deployment, project management, local and off-site technical support, Help Desk outsourcing, expert security analysis, turn-key outsourcing, and cost-effective co-sourcing.

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  • Technical Support Check Point Software
    Largest Protection Check Point 16000 Firewalls

    Progent's Check Point firewall consultants can help you plan, deploy, and manage firewall environments that rely on Check Point Software NGFW firewall appliances and Check Point's cloud-based SandBlast security services. Progent can also help you support older Check Point firewall models or migrate smoothly to Check Point's modern firewalls.

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  • School Wireless Case Studies
    Proxim Wireless Case Studies

    Progent delivered a wireless networking solution that allowed a school to improve efficiency and eliminate the ongoing expense of a dedicated data connection. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim bridge is designed for connecting remote locations up to 2.5 miles apart and can reach even longer distances. This wireless alternative offered better bandwidth and reliability than simply amplifying the 802.11b wireless network, and because it uses the 5.8Ghz band it provided immunity to outside interference.

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  • Top Exchange 2013 Disaster Recovery Outsourcing Exchange 2013 Compliance Integration Support
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  • Remote Support Online Wireless Site Survey
    Wi-Fi RF Spectrum Analysis for Wi-Fi Network Engineer

    Progent's Wi-Fi site survey services make it easy to design, install and debug a Wi-Fi LAN optimized for your environment, offering your business a wireless solution that has the reception, speed, capacity, Quality of Service, security, and hand-off ability your company requires. Wireless survey services from Progent include remote predictive modeling for designing a wireless LAN and onsite survey services for confirming, tuning, and debugging a functioning wireless LAN.

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  • SQL Server 2016 Mobile Reports Integration
    SQL Server 2016 Standard Online Support

    Microsoft SQL Server 2016 offers significant enhancements in speed, scale, security, high-availability, BOYD integration, plus integrated business intelligence. Innovations include PolyBase for processing structured and unstructured databases in one appliance for data warehousing, R language support, Row-level Security, Mobile Report Publisher, and centralized control over on-premises and cloud-resident resources. Progent's Microsoft-certified consulting team can deliver online and onsite expertise to help organizations of any size to configure, administer or troubleshoot any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other key Microsoft technologies such as Windows Server and Hyper-V, Exchange, SharePoint, Microsoft Dynamics CRM, Skype for Business, and System Center Operations Manager.

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  • Knowledge Transfer Setup and Support
    Expert Training Onsite Technical Support

    Progent is committed to information transfer from Progent's support experts to clients. By teaching customers to resolve technical issues that are within their scope, Progent can concentrate on providing hard-to-find services where Progent faces little competition. Small companies who utilize familiar freelance consultants or who maintain internal IT staffs benefit when Progent passes on information about new technology and tested processes to make their IT environments more reliable, secure, and efficient.

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