Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way across a target network. Because of this, ransomware attacks are typically launched on weekends and at night, when IT staff may be slower to recognize a breach and are least able to organize a rapid and coordinated response. The more lateral progress ransomware can manage inside a victim's network, the longer it takes to restore basic operations and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to guide you to take the urgent first step in mitigating a ransomware assault by containing the malware. Progent's remote ransomware experts can assist organizations in the Chesapeake area to locate and isolate infected servers and endpoints and protect clean resources from being compromised.

If your network has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Chesapeake
Modern strains of crypto-ransomware such as Ryuk, Maze, Netwalker, and Nephilim encrypt online data and invade any available backups. Data synchronized to the cloud can also be corrupted. For a poorly defended environment, this can make automated restoration nearly impossible and basically throws the datacenter back to square one. Threat Actors (TAs), the cybercriminals behind a ransomware assault, insist on a ransom fee for the decryption tools needed to recover scrambled files. Ransomware attacks also attempt to exfiltrate files and hackers demand an extra settlement for not posting this information on the dark web. Even if you can restore your system to an acceptable date in time, exfiltration can be a major issue depending on the sensitivity of the stolen data.

The recovery work subsequent to ransomware penetration has a number of distinct stages, most of which can be performed concurrently if the recovery team has enough members with the required skill sets.

  • Quarantine: This time-critical first response involves arresting the lateral progress of the attack within your IT system. The more time a ransomware attack is permitted to go unrestricted, the longer and more expensive the restoration effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware recovery engineers. Containment processes include cutting off infected endpoints from the rest of network to minimize the contagion, documenting the IT system, and protecting entry points.
  • Operational continuity: This covers bringing back the IT system to a basic acceptable level of functionality with the shortest possible delay. This process is typically the top priority for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their company. This activity also demands the broadest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and smart phones, databases, office and line-of-business applications, network topology, and protected endpoint access. Progent's recovery experts use state-of-the-art collaboration tools to organize the complicated restoration process. Progent understands the importance of working rapidly, continuously, and in concert with a customer's managers and network support group to prioritize activity and to put essential services on line again as quickly as feasible.
  • Data recovery: The work necessary to recover files impacted by a ransomware attack varies according to the condition of the network, how many files are encrypted, and which recovery methods are needed. Ransomware assaults can destroy pivotal databases which, if not carefully closed, may have to be reconstructed from scratch. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server rely on Active Directory, and many financial and other business-critical platforms depend on SQL Server. Some detective work may be required to find undamaged data. For instance, non-encrypted Outlook Email Offline Folder Files may exist on employees' PCs and laptops that were not connected at the time of the ransomware assault.
  • Deploying modern antivirus/ransomware protection: Progent's ProSight Active Security Monitoring utilizes SentinelOne's behavioral analysis technology to give small and mid-sized companies the advantages of the identical anti-virus technology deployed by many of the world's largest corporations including Walmart, Citi, and NASDAQ. By delivering in-line malware filtering, detection, containment, recovery and forensics in one integrated platform, ProSight ASM cuts total cost of ownership, streamlines administration, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner. Find out about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with hackers. This requires close co-operation with the ransomware victim and the insurance provider, if there is one. Activities include determining the type of ransomware involved in the attack; identifying and establishing communications the hacker; verifying decryption capabilities; budgeting a settlement with the ransomware victim and the insurance carrier; negotiating a settlement amount and schedule with the TA; checking adherence to anti-money laundering regulations; overseeing the crypto-currency disbursement to the hacker; acquiring, reviewing, and using the decryptor tool; troubleshooting failed files; creating a clean environment; mapping and reconnecting datastores to match exactly their pre-attack state; and restoring computers and services.
  • Forensic analysis: This process involves uncovering the ransomware attack's progress throughout the network from start to finish. This history of how a ransomware assault travelled through the network assists your IT staff to assess the impact and uncovers shortcomings in security policies or work habits that should be rectified to prevent later breaches. Forensics involves the review of all logs, registry, Group Policy Object, Active Directory, DNS servers, routers, firewalls, schedulers, and basic Windows systems to look for variations. Forensic analysis is usually assigned a high priority by the cyber insurance carrier. Because forensic analysis can take time, it is vital that other key recovery processes like business resumption are performed in parallel. Progent has a large roster of IT and security professionals with the skills needed to carry out activities for containment, business continuity, and data restoration without interfering with forensic analysis.
Progent's Qualifications
Progent has delivered online and on-premises network services throughout the U.S. for more than 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SMEs) includes consultants who have been awarded advanced certifications in foundation technology platforms including Cisco infrastructure, VMware, and popular Linux distros. Progent's data security consultants have earned internationally recognized certifications such as CISA, CISSP, and GIAC. (See certifications earned by Progent consultants). Progent also has top-tier support in financial and Enterprise Resource Planning applications. This broad array of expertise gives Progent the ability to salvage and integrate the surviving pieces of your information system following a ransomware intrusion and rebuild them quickly into a viable system. Progent has collaborated with leading insurance carriers like Chubb to assist organizations recover from ransomware attacks.

Contact Progent for Ransomware System Recovery Consulting in Chesapeake
For ransomware system recovery consulting in the Chesapeake metro area, call Progent at 800-462-8800 or go to Contact Progent.



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    Progent provides nationwide remote phone support and troubleshooting services for businesses that operate Apple Mac environments or whose information systems feature a combination of macOS and Mac OS X with Microsoft Windows technology. Progent's experts can provide Mac users a range of IT services including desktop support, migration to the current version of OS X from earlier versions of Mac, plus expertise with macOS and Mac OS X applications. Progent's specialists in Apple technology can also help you with Apple iPhone and Apple iPad synchronization and troubleshooting, or moving to Apple's iCloud. Remote technical support offers maximum leverage for your IT dollar by extending client productivity and limiting the hours billed for network analysis and repair. Sophisticated remote access utilities and skilled service specialists and engineers combine to enable Progent to solve most IT problems without squandering time and money by going to your site. In most of cases your IT issues can be remediated over the phone or via a mix of phone support and remote network analysis. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISA premier security specialists to help with the toughest system problems.

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    Train Live Online Microsoft Access

    Progent offers customized remote instruction for popular desktop apps and operating systems including Microsoft Office and Microsoft 365 Excel, Word, Publisher and Outlook plus Acrobat Writer, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10. Remote instruction provides the advantages of conventional in-person seminars, such as immediate interaction between clients and teachers, but eliminates the costs of travel and the challenge of trying to synchronize the availability of multiple students. Available to single students or groups of any size, Progent's live online training allows the teacher to run the seminar from an online facility while the clients can be spread throughout a campus or all over the country. Virtual learning utilizes powerful teaching aids like virtual white boards, real-time questions, and shared applications. Sessions can be brief and personalized to specific topics or longer in duration and broader in scope.

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    Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online consultants offer affordable online and on-premises consulting, software development, and technical support services for businesses of any size who intend to migrate to SharePoint Server 2019 or SharePoint Online from earlier releases of SharePoint. Progent can help you design and carry out an efficient upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that combines local and cloud-based resources into a cohesive intranet system.

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    Progent's Microsoft consultants can provide in-depth expertise in implementing, managing and troubleshooting any edition of Project Server and can provide a wide variety of cost-effective online support services following proven best practices to help businesses of any size to receive all the benefits of this powerful platform. Consulting support available from Progent include system design, installation and migration, strategies for secure collaboration among onsite and remote or mobile users, network optimization, and specialized online training classes.

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    Progent's Technical Response Center (TRC) provides affordable nationwide extended hours remote troubleshooting for information systems based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support professionals offer extended hours phone help and remote secure network access to isolate and resolve technical problems quickly and economically.

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    Progent's Cisco IP phone and video IP phone experts can assist you to integrate, manage, and debug Cisco IP phones, video IP phones and wireless IP handsets. Progent can provide expertise for all models of Cisco's IP phones from discontinued VoIP devices to the latest media phones. Progent's IP telephony experts can also assist your organization to integrate your VoIP phones and video IP phones with Cisco Unified CM, formerly named CallManager, or with Cisco Unified CM Express (CME) to create a an advanced IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to install Cisco Unified CM apps like Cisco Unified Communications Manager IM and Presence Jabber, Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact solution. Progent's consultants can deliver expertise with all aspects of Cisco IP Phone integration including designing dial plans, configuring SIP trunking, installing ISR routers with CUBE VoIP networking capability, and designing Cisco UCS server failover and Cisco Survivable Remote Site Telephony solutions for survivability.

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    Progent's Microsoft-certified Windows 2000 Server experts offer computer support and information technology consulting services for the entire family of .NET Servers, Windows 2000 Server, and Windows Server 2003. Progent's Windows 2000 Server integration, update, and troubleshooting services include network planning, installation, project management, local and off-site technical support, Call Center outsourcing, professional security analysis, turn-key outsourcing, and cost-effective co-sourcing.

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    Progent is an Altaro partner and can design and manage a deployment of Altaro Office 365 Backup to safeguard your Office 365 mailboxes, files stored on your organization's OneDrive Accounts and SharePoint Document Libraries, plus Teams Chats.

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    Cisco Nexus series switches are designed to provide the throughput, expandability, resilience, virtualization support, density, security and manageability required to function as the foundation of an enterprise data center. Progent's Cisco-certified Nexus switch experts are available to provide remote and on-premises consulting services to assist your IT staff to create an optimal network architecture, build test systems to validate your network design, install and configure Nexus switches, define and implement appropriate policies, perform security and compliance tests, set up advanced monitoring, consolidate network resources by means of virtualization, troubleshoot switching and routing issues, maximize system performance, perform capacity planning, and set up the powerful fault-tolerant capabilities available for Nexus family of switches. Progent can also assist you to migrate non-disruptively from legacy Nexus models or Catalyst switches to current Nexus switches.

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    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of critical devices that drive your IT network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any potential problems can be addressed before they can disrupt productivity.

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    Progent offers advanced online consulting support to help businesses integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine physical resources as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.

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    Progent is a certified Altaro partner and can design and manage a deployment of Altaro O365 Backup to back up and restore your Microsoft 365 mailboxes, files stored within your company's OneDrive Accounts and SharePoint Document Libraries, plus user and group Teams Chats.

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