Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way across a network. For this reason, ransomware attacks are typically unleashed on weekends and late at night, when support personnel may take longer to become aware of a breach and are less able to organize a rapid and coordinated response. The more lateral movement ransomware is able to manage within a victim's system, the more time it takes to restore basic IT services and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to complete the time-critical first step in responding to a ransomware assault by putting out the fire. Progent's online ransomware experts can assist organizations in the Chesapeake area to identify and isolate infected devices and guard clean assets from being compromised.

If your system has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Available in Chesapeake
Current strains of ransomware such as Ryuk, Maze, Netwalker, and Egregor encrypt online data and invade any accessible system restores. Files synched to the cloud can also be impacted. For a vulnerable environment, this can make system restoration nearly impossible and effectively throws the IT system back to square one. Threat Actors (TAs), the cybercriminals responsible for ransomware attack, demand a ransom fee for the decryption tools needed to recover encrypted data. Ransomware assaults also try to exfiltrate information and hackers demand an additional payment for not publishing this information or selling it. Even if you are able to rollback your network to a tolerable point in time, exfiltration can be a major issue according to the nature of the downloaded data.

The recovery process after a ransomware attack involves several crucial stages, most of which can proceed in parallel if the response workgroup has enough members with the required experience.

  • Containment: This urgent initial response requires blocking the sideways progress of ransomware within your IT system. The longer a ransomware assault is permitted to go unrestricted, the more complex and more expensive the recovery process. Because of this, Progent maintains a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery experts. Containment processes consist of cutting off affected endpoint devices from the network to block the contagion, documenting the environment, and securing entry points.
  • System continuity: This involves bringing back the network to a basic acceptable degree of capability with the least downtime. This process is typically the top priority for the victims of the ransomware assault, who often perceive it to be an existential issue for their business. This activity also requires the widest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and mobile phones, databases, office and mission-critical applications, network topology, and protected endpoint access management. Progent's ransomware recovery experts use state-of-the-art workgroup platforms to organize the complex recovery effort. Progent understands the urgency of working quickly, continuously, and in unison with a client's management and network support group to prioritize tasks and to put essential resources back online as quickly as feasible.
  • Data restoration: The work required to restore data damaged by a ransomware attack depends on the state of the network, how many files are encrypted, and which recovery techniques are required. Ransomware assaults can take down pivotal databases which, if not gracefully shut down, might need to be reconstructed from scratch. This can apply to DNS and Active Directory (AD) databases. Microsoft Exchange and SQL Server depend on Active Directory, and many financial and other business-critical platforms are powered by Microsoft SQL Server. Some detective work could be required to find undamaged data. For example, undamaged OST files (Outlook Email Offline Folder Files) may exist on staff desktop computers and notebooks that were off line during the ransomware attack.
  • Deploying advanced antivirus/ransomware protection: ProSight ASM offers small and mid-sized companies the advantages of the same AV technology deployed by some of the world's biggest enterprises such as Walmart, Citi, and NASDAQ. By delivering in-line malware blocking, classification, containment, recovery and forensics in a single integrated platform, ProSight Active Security Monitoring cuts TCO, simplifies administration, and expedites resumption of operations. The next-generation endpoint protection engine built into in Progent's ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating ransom settlements with threat actors. This calls for working closely with the victim and the insurance carrier, if any. Activities include determining the type of ransomware used in the attack; identifying and making contact with the hacker; verifying decryption capabilities; budgeting a settlement with the victim and the insurance carrier; establishing a settlement amount and schedule with the TA; checking compliance with anti-money laundering (AML) sanctions; carrying out the crypto-currency transfer to the TA; receiving, reviewing, and using the decryptor tool; debugging failed files; creating a pristine environment; mapping and reconnecting datastores to match precisely their pre-encryption condition; and recovering physical and virtual devices and services.
  • Forensics: This activity involves learning the ransomware assault's storyline across the network from beginning to end. This audit trail of how a ransomware assault progressed within the network helps you to assess the impact and brings to light weaknesses in policies or work habits that should be corrected to prevent later break-ins. Forensics involves the examination of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, schedulers, and core Windows systems to check for changes. Forensic analysis is commonly given a high priority by the cyber insurance provider. Because forensic analysis can be time consuming, it is essential that other key activities such as business continuity are pursued in parallel. Progent maintains a large team of IT and data security experts with the skills required to carry out the work of containment, operational resumption, and data recovery without interfering with forensics.
Progent's Background
Progent has provided online and on-premises IT services throughout the United States for over 20 years and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SBEs) includes consultants who have earned advanced certifications in foundation technologies including Cisco infrastructure, VMware, and major Linux distros. Progent's cybersecurity consultants have earned prestigious certifications including CISA, CISSP, and CRISC. (Refer to Progent's certifications). Progent also has guidance in financial and Enterprise Resource Planning applications. This broad array of skills allows Progent to salvage and consolidate the undamaged parts of your information system after a ransomware attack and reconstruct them rapidly into an operational system. Progent has collaborated with leading cyber insurance providers like Chubb to help organizations recover from ransomware attacks.

Contact Progent for Ransomware System Restoration Consulting Services in Chesapeake
For ransomware system restoration expertise in the Chesapeake metro area, call Progent at 800-462-8800 or see Contact Progent.



An index of content::

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    Progent can assist your business in any and all phases of your upgrade to Microsoft Exchange Server 2016 such as designing HA infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; server and CAL licensing compliance for Exchange and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V design; specifying storage requirements for your virtual machines (VMs), databases and logs; setting up hardware load balancing for fault-tolerant client access services; planning, setting up and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web.

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