Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way through a target network. For this reason, ransomware attacks are typically launched on weekends and at night, when support personnel may take longer to become aware of a penetration and are least able to organize a rapid and coordinated response. The more lateral progress ransomware can achieve within a victim's system, the longer it takes to restore basic operations and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to assist you to carry out the time-critical first phase in mitigating a ransomware assault by stopping the bleeding. Progent's remote ransomware engineers can assist organizations in the Chesapeake metro area to locate and isolate breached servers and endpoints and guard clean resources from being penetrated.

If your network has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Chesapeake
Modern variants of crypto-ransomware such as Ryuk, Maze, Netwalker, and Egregor encrypt online files and invade any available system restores. Files synchronized to the cloud can also be corrupted. For a poorly defended network, this can make system recovery almost impossible and effectively knocks the datacenter back to square one. Threat Actors, the hackers behind a ransomware assault, demand a settlement fee for the decryption tools required to recover scrambled files. Ransomware attacks also try to exfiltrate files and hackers demand an extra ransom for not publishing this data or selling it. Even if you can rollback your system to a tolerable point in time, exfiltration can pose a major problem depending on the sensitivity of the stolen data.

The recovery work subsequent to ransomware penetration has several distinct stages, the majority of which can be performed concurrently if the recovery team has enough people with the necessary skill sets.

  • Containment: This urgent initial response involves blocking the lateral progress of the attack within your network. The more time a ransomware assault is allowed to go unchecked, the longer and more costly the restoration process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by seasoned ransomware response engineers. Quarantine processes consist of isolating affected endpoint devices from the rest of network to minimize the spread, documenting the environment, and securing entry points.
  • Operational continuity: This covers restoring the network to a basic useful level of functionality with the least delay. This process is typically the highest priority for the victims of the ransomware attack, who often perceive it to be an existential issue for their company. This activity also requires the widest range of technical skills that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and smart phones, databases, office and line-of-business applications, network topology, and safe endpoint access. Progent's ransomware recovery experts use state-of-the-art collaboration platforms to organize the complex restoration effort. Progent understands the urgency of working quickly, continuously, and in unison with a client's managers and IT staff to prioritize tasks and to get critical resources on line again as fast as feasible.
  • Data recovery: The work necessary to restore files damaged by a ransomware assault depends on the condition of the systems, the number of files that are affected, and which recovery techniques are needed. Ransomware assaults can take down critical databases which, if not carefully shut down, may need to be reconstructed from scratch. This can apply to DNS and Active Directory databases. Microsoft Exchange and SQL Server depend on Active Directory, and many manufacturing and other business-critical platforms are powered by Microsoft SQL Server. Some detective work may be required to locate clean data. For instance, undamaged OST files (Outlook Email Offline Folder Files) may have survived on staff desktop computers and laptops that were not connected at the time of the ransomware assault. Progent's Altaro VM Backup experts can assist you to deploy immutable backup for cloud storage, enabling tamper-proof data for a set duration so that backup data cannot be modified or deleted by anyone including administrators or root users. This provides another level of security and recoverability in the event of a ransomware breach.
  • Deploying advanced AV/ransomware defense: ProSight ASM incorporates SentinelOne's behavioral analysis technology to offer small and mid-sized companies the advantages of the identical AV technology implemented by some of the world's largest corporations such as Netflix, Visa, and NASDAQ. By providing real-time malware blocking, detection, containment, repair and analysis in one integrated platform, ProSight Active Security Monitoring reduces total cost of ownership, streamlines management, and expedites operational continuity. SentinelOne's next-generation endpoint protection engine incorporated in Progent's Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating ransom settlements with hackers. This calls for close co-operation with the victim and the cyber insurance provider, if any. Services include determining the kind of ransomware used in the assault; identifying and making contact with the hacker persona; testing decryption tool; budgeting a settlement with the ransomware victim and the cyber insurance carrier; negotiating a settlement amount and schedule with the TA; confirming compliance with anti-money laundering (AML) regulations; overseeing the crypto-currency payment to the TA; receiving, reviewing, and operating the decryptor tool; debugging failed files; creating a clean environment; mapping and connecting datastores to match exactly their pre-encryption condition; and recovering computers and software services.
  • Forensics: This activity involves uncovering the ransomware attack's progress throughout the network from beginning to end. This audit trail of how a ransomware attack progressed through the network assists your IT staff to evaluate the impact and highlights gaps in security policies or work habits that should be corrected to avoid future breaches. Forensics entails the examination of all logs, registry, GPO, Active Directory, DNS servers, routers, firewalls, schedulers, and basic Windows systems to look for variations. Forensic analysis is commonly assigned a high priority by the insurance provider. Since forensic analysis can take time, it is vital that other key activities like operational resumption are performed concurrently. Progent maintains an extensive roster of IT and security professionals with the skills required to perform the work of containment, operational continuity, and data recovery without disrupting forensics.
Progent's Qualifications
Progent has delivered online and onsite network services across the United States for more than two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SMEs) includes professionals who have been awarded high-level certifications in core technologies including Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's cybersecurity experts have earned prestigious certifications such as CISM, CISSP-ISSAP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also has top-tier support in financial management and Enterprise Resource Planning application software. This breadth of skills allows Progent to identify and consolidate the undamaged parts of your IT environment after a ransomware assault and rebuild them rapidly into a viable network. Progent has worked with top cyber insurance providers including Chubb to assist businesses recover from ransomware attacks.

Contact Progent for Ransomware System Restoration Consulting in Chesapeake
For ransomware recovery consulting in the Chesapeake area, call Progent at 800-462-8800 or see Contact Progent.

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    Progent's Linux consulting services offer small companies and developers help with managing and supporting Linux systems that run with Microsoft-powered technology. Progent offers your business access to Linux consultants, support professionals premier by Microsoft and Cisco, and security experts with CISM and CISA credentials. This wide range of expertise provides you with an easy single consulting firm to show you how to create and manage a secure and reliable mixed-platform connectivity and communications environment that allows Linux and Microsoft coexistence by integrating Windows with major Linux variations including RedHat, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.

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  • SQL Server 2012 Online Troubleshooting
    SQL Server 2012 Migration Support

    Progent can provide the support of certified consultants and experienced database application developers, database administrators, project managers, Cisco-certified network engineers, disaster recovery specialists, and data security professionals to help you to assess the likely advantages of SQL Server 2012 for your organization, install pilot systems at your datacenter or at Progent's lab, plan and carry out a smooth transition to SQL Server 2012 from previous releases of SQL Server or from legacy database solutions, and define a cost-effective and safe IT infrastructure that lets you realize the full strategic benefit of SQL Server 2012.

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  • Microsoft and Cisco Authorized Expert Wireless LAN Information Technology Consulting WiFi 6/6E Solutions Consultants
  • MongoLock ransomware recovery Professionals ransomware cryptoworm recovery Services

  • Wireless LAN Site Survey Setup and Support
    24-Hour Wi-Fi Site Survey and Design Integration

    Progent's Wi-Fi site survey services help you to plan, deploy and debug a Wi-Fi network optimized for your facilities, offering your business a wireless solution that delivers the coverage, speed, capacity, data protection, and roaming ability your business requires.

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  • Network Backup Management Outsourcing for SMBs Technology Professional Network Data Protection Monitoring Services
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  • VMware Site Recovery Manager Compliance Consultant Services
    Services VMware NSX and SRM Disaster Recovery

    VMware's NSX virtual network platform enables you to build entire networks in software. NSX permits virtual networks to be deployed in minutes and administered with a high degree of automation independent of the physical components making up the underlying IP network. VMware Site Recovery Manager allows programmatic recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also permits non-disruptive testing for site recovery, upgrades and fixes and can generate reports to verify full service restoration, validate Service Level Agreements and prove compliance. When used with VMware's NSX network virtualization technology, VMware SRM can quickly restore the complete virtualized network topology at the recovery datacenter. Progent can provide the support of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager system architect to help you to plan, configure, test and administer a disaster recovery solution powered by VMware Site Recovery Manager and VMware NSX.

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  • Office 365 OneNote Integration Integration Office 365 Outlook Integration IT Services

  • 24x7 Professionals SQL 2008 Reporting Services
    Support MS SQL Server 2008

    Progent's Microsoft-Certified SQL consultants can provide a range of support services to assist small and midsize companies to design, install, manage, and troubleshoot MS SQL 2008 systems in order to gain the optimum competitive benefit from Microsoft's advanced database management platform. Also, Progent can provide expertise for network architecture, company-wide protection, and software programming to optimize the business benefit of your SQL Server investment.

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  • Offsite Automated Backup Services Services ProSight ECHO Managed Cloud Backup Services Support and Help
  • Offsite Backup Service Consult Specialists Remote Data Backup and Restore Service
  • Offsite Employees Cybersecurity Technical Support Services At Home Workers Cybersecurity Support Services

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    Private Cloud Solutions Professionals

    Progent's private cloud hosting service enables small and midsize organizations to run key applications such as Microsoft SQL and Exchange Server from a hardened Tier III data center on fault-tolerant equipment with offsite backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Data Protection Manager for backup replication and restoration. You can take advantage of Progent's private cloud hosting service to eliminate major capital costs for the purchase, upkeep, and management of network equipment and facilities while achieving the highest levels of network reliability and security.

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  • Best Practices Configuration Services
    Problem Escalation Through Teamwork Upgrading

    Progent's staff of Microsoft and Cisco Certified experts average more than a decade of real-world industry background, at the forefront of IT support, performing a wide variety of IT tasks for a large mix of customers. Each Progent support professional shares a refined set of personal best practices that are incorporated into company-wide leading practices training that Progent instills in its support staff. This ensures that you get not just expert IT skills, but also a consultant with proven methods for applying technical knowledge to fix actual network problems quickly.

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  • Outlook Web App and Mac Computer Engineer Support and Setup Exchange and Apple Mac
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  • Outsourcing BlackBerry BES BlackBerry Software Remote Troubleshooting
  • PIX Firewall Upgrade Specialists Computer Engineer Cisco PIX Firewall
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  • Postini Support and Integration Anti-Virus Support and Setup

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    Microsoft Access Professionals

    Progent offers affordable online support for all releases of Office Access including Access desktop and Access Web App and can provide expert help for Access application development, database conversion, performance tuning, report design, and troubleshooting. Progent also can provide tailored online classes for Office Access application development and DBA services.

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  • ProSight Windows Desktop Management IT Consultants ProSight Windows Desktop Management Technology Consulting Services
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    Computer Network Providers Louisiana

    Progent's Technical Response Center offers low-cost nationwide extended hours remote troubleshooting for information systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support professionals provide 24x7 telephone support and remote secure computer access to troubleshoot and resolve network problems rapidly and economically.

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    Progent's Reseller Program for IT Service Organizations lets you use Progent's information technology experts while retaining your own brand as a transparent arm of your IT consulting staff.

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  • Juniper NetScreen Network Security Auditor
    Juniper NetScreen VPN Auditing

    Progent's Juniper-certified NetScreen engineer can help your company to configure and integrate NetScreen 5200 and 5400 routers, upgrade from older NetScreen products to more current Juniper products, and troubleshoot infrastructure issues in all-Juniper or mixed-vendor systems.

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  • Services Google Cloud Anthos Services Google Cloud Windows
  • SharePoint 2019 On Prem Consultants SharePoint 2019 On Premises Engineer
  • Slackware Linux, Solaris, UNIX Technical Support Chesapeake Virginia Integration Services Fedora Linux, Sun Solaris, UNIX Chesapeake Virginia
  • Small Business Security Consultants Emergency Small Office Computer Service Companies
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  • Co-Location Help and Support
    Support and Setup Colocation

    Progent's data center support services are designed for businesses with equipment located at IDCs or data center co-location hosting facilities and requiring timely on-premises help at the colo facility plus off-site help from Microsoft and Cisco Premier Certified experts. Progent provides a complete range of data center and IDC and colo consulting services such as system architecture evaluation, Windows and UNIX server installation and support, troubleshooting for server and telecommunications networking, development and installation of high availability configurations, architecting and implementing layered security defenses, firewall integration and troubleshooting, configuring load balancing solutions, and creating high-availability server and storage clustering configurations.

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    Aironet 1500 Access Point Technology Consulting

    Progent's Cisco-certified wireless experts can assist businesses of all sizes to design, deploy, manage and troubleshoot Cisco Aironet wireless access point environments to achieve the performance, range, capacity, scale, security and manageability required for transparent connectivity between wireless and wired networks. Progent offers efficient online and onsite consulting services for legacy and new-generation 802.11ac Aironet APs and Progent can help you design and manage deployments of indoor and outdoor Aironet Wi-Fi APs.

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  • Relocation Professional
    Remote Enterprise Windows 2019 Network Integration

    For large businesses, Progent can leverage in-house network support staffs by offering world-class background in deploying key Microsoft and Cisco products. Progent's certified experts offer Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint Server experience, and Microsoft SQL Server help. For the nationwide or global businesses with branch offices, Progent can perform as a transparent local extension of enterprise IT management. Progent's enterprise consulting services include corporate-wide security, remote branch office support, network architecture, Sarbanes Oxley compliance, project planning, and top-level service for multi-site network environments powered by Enterprise Windows 2003. Progent can provide on-site engineers and technicians to help with a site relocation or office move, or a system architect to help with building or utilizing an Internet Data Center or Hosting Facility.

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  • Sun Solaris Firewall Configure UNIX Network Security Auditor
  • Support Antispam Small Business Subscription Postini
  • Support Offsite DPM Managed Data Backup Service Offsite DPM Managed Data Backup Service Help and Support
  • System Center MOM Technology Professional 24x7 Technical Consultant MOM 2007
  • System Center Operations Manager Computer Consultants Microsoft Operations Manager Online Troubleshooting
  • Technical Consultant BlackBerry Enterprise Server Express Best BlackBerry BES Express Consultant

  • Best Consulting Support for IT Service Providers Network Consultants
    Consulting Support for Network Service Providers Remote Technical Support

    Progent's Support for IT Service Firms lets you use Progent's information technology experts while retaining your own brand as a seamless arm of your IT services staff.

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  • Technical Support Services SQL Server 2012 Immediate Microsoft SQL Server 2012 Outsourcing
  • Technology Professional SentinelOne Singularity Complete Integration 24x7 SentinelOne Endpoint Protection and Response Engineer
  • Top CISSP Certified Cybersecurity Architect Professional CISSP Certified Security Analyst Technology Professional

  • Consultant Services Wi-Fi RF Coverage Maps
    24-7 Wi-Fi 6 Wireless Site Survey Network Consultant

    Progent's Wi-Fi site survey services help you to plan, install and debug a Wi-Fi LAN optimized for your environment, providing your business a wireless solution that delivers the reception, performance, density, security, and roaming ability your company requires.

  • Top Consulting Support for Chesapeake Network Service Providers Expertise for Chesapeake IT Support Providers South Hampton Roads

  • MSP360 Ultimate Backup Computer Consultant
    MSP360 Backup Support Services

    Progent's data protection experts can assist you to design, deploy and debug a backup solution based on MSP360 technology. MSP360 offers file/folder or image backup/restore for VMs and physical machines, supports all popular public clouds, and permits you to create a backup ecosystem with a minimum Recovery Time Objective and a granular Recovery Point Objective. With ProSight DPS 360 Backup, Progent offers end-to-end monitoring and remote management of your backup system to protect against data loss resulting from human mistakes, computer errors, malicious users, and malware assaults like ransomware. To read more, see ProSight DPS 360 Backup solutions.

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  • Top Employment Opportunities Microsoft Support Orinda CA Microsoft MCDBA Support Part Time Job Concord
  • Top Microsoft Exchange Server 2010 Migration Consult Exchange Server 2010 Upgrade Consultants
  • Top Rated ProSight Email Guard Outbound Email Encryption Consultants ProSight Email Guard Spam Filtering Consultancy
  • Two-factor Authentication Computer Consultant After Hours Zero Trust Cybersecurity Technical Support
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  • Microsoft Consultants Job Openings
    Top Quality Cisco CCNP Job Opportunity

    Progent is seeking a variety of on-staff workers including motivated MCSEs; network experts with Cisco CCDP or CCIE credentials; and specialists in advanced system architecture with backgrounds in mobile connectivity, wireless integration, high-availability systems, business continuity solutions, data preservation, and VMware technology. We are also seeking workstation support technicians, off-site troubleshooting professionals, and CISSP or CISM certified security consultants. Progent is also hiring experienced managers and administrators able to perform efficiently in our dynamic, virtual office environment. Progent contracts independent consultants with proven expertise and hands-on background in important information technology areas outside Progent's primary technical focus. Our Experts Group includes freelance consultants who can provide consulting and programming services for mission-critical solutions such as MRP, Enterprise Resource Planning, or Customer Relationship Management; have in-depth knowledge of popular operating systems such as Linux derivatives, Apple OS, or Sun, or can provide world-class skills in areas like telecom, web development, EDI, web commerce, or dbm programming. Independent consultants certified by Progent coordinate with Progent's staff engineers to provide comprehensive solutions for small and midsize business networks.

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  • Nexus Switch LISP Online Help
    Nexus Switch Upgrade Engineer

    Cisco Nexus series switches are engineered to deliver the performance, scale, resilience, cloud readiness, capacity, security and ease of management required to act as the heart of a world-class data center. Progent's Cisco-certified Nexus switch experts can provide remote and on-premises consulting and troubleshooting expertise to help you to design an optimal network architecture, set up pilot systems to validate your network design, deploy Nexus switches, define and implement effective policies, run security and compliance evaluations, set up proactive monitoring and alert systems, consolidate resources by means of virtualization technologies, analyze and repair switching and routing problems, maximize system performance, plan for expected growth, and take advantage of the advanced zero-downtime capabilities available for Nexus products. Progent's consultants can also help you to migrate efficiently from outdated Nexus switches or Cisco Catalyst switches to up-to-date Nexus platforms.

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  • Windows 2012 R2 IT Consulting Windows Server 2012 R2 Cloud Consulting
  • Windows Active Directory Consultant Microsoft Active Directory Specialist
  • Windows Server 2016 Outsourced IT Services South Hampton Roads Chesapeake Hampton Roads Windows Server 2016 Technicians
  • Windows Server 2022 DNS-over-HTTPS Computer Consultant Windows Server 2022 with Linux Troubleshooting
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  • Windows Server Essentials Dashboard Technical Support Professionals Windows Server Essentials and SQL Server
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  • Support Services SQL Server Analysis Services
    SQL Server 2014 AlwaysOn Availability Groups Integration Services

    SQL Server 2014 incorporates significant improvements in critical areas such as performance, availability, security, and cloud readiness. SQL Server 2014 is the first release of SQL Server that includes in-memory technology that operates seamlessly with all workloads including OLTP, data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver efficient online and on-premises services including planning, deployment, administration, troubleshooting, and software development expertise to help organizations of any size to achieve fast return from their SQL Server 2014 investment.

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  • Engineer Remote Workforce IP Voice
    Remote Workforce IP Voice Consultant Services

    Progent can assist small and medium-size companies to deploy VoIP platforms to provide their teleworkers the benefit of virtual extensions of the corporate phone infrastructure.

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  • macOS and Cisco ASA Firewalls Consultants 24 Hour Mac Network Security Consultants
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  • prime infrastructure Integration Services wi-fi controller Outsourcing
  • ransomware removal and file recovery Professionals Ryuk ransomware cleanup Consulting

  • 24x7x365 Telecommuter Integration Network Consultants
    24-7 Work at Home Online Help

    Progent has 20 years of background assisting small and mid-size companies to plan, implement, optimize, administer, and troubleshoot computer networks that incorporate a remote workforce.

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