Ransomware Hot Line: 800-462-8800
24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware requires time to work its way across a network. Because of this, ransomware attacks are commonly launched on weekends and late at night, when IT personnel may take longer to become aware of a penetration and are less able to mount a quick and coordinated response. The more lateral movement ransomware is able to make within a victim's system, the more time it takes to recover core IT services and damaged files and the more data can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is designed to guide you to take the time-critical first step in mitigating a ransomware assault by stopping the bleeding. Progent's online ransomware engineer can help businesses in the Chesapeake metro area to locate and isolate breached devices and protect undamaged assets from being penetrated.
If your system has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Expertise Available in Chesapeake
Current strains of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Egregor encrypt online files and attack any available system restores. Files synchronized to the cloud can also be impacted. For a poorly defended network, this can make automated restoration nearly impossible and effectively throws the IT system back to square one. So-called Threat Actors (TAs), the cybercriminals behind a ransomware attack, demand a settlement payment for the decryptors required to unlock scrambled files. Ransomware assaults also try to steal (or "exfiltrate") information and TAs demand an additional settlement in exchange for not posting this data on the dark web. Even if you can rollback your network to a tolerable date in time, exfiltration can be a big issue according to the sensitivity of the stolen information.
The restoration process after a ransomware penetration involves a number of crucial stages, the majority of which can be performed concurrently if the recovery workgroup has enough members with the necessary skill sets.
- Containment: This time-critical first step requires arresting the lateral spread of ransomware within your network. The more time a ransomware assault is permitted to run unchecked, the longer and more expensive the recovery process. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by veteran ransomware recovery engineers. Quarantine activities consist of cutting off infected endpoint devices from the network to minimize the contagion, documenting the environment, and protecting entry points.
- System continuity: This covers bringing back the network to a basic useful degree of functionality with the least delay. This effort is usually the top priority for the targets of the ransomware attack, who often perceive it to be an existential issue for their business. This project also requires the broadest range of IT skills that span domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and smart phones, databases, productivity and mission-critical apps, network architecture, and secure remote access. Progent's recovery experts use advanced workgroup tools to organize the complicated restoration effort. Progent appreciates the importance of working quickly, continuously, and in concert with a customer's managers and network support group to prioritize tasks and to put critical services on line again as fast as possible.
- Data recovery: The effort required to recover data damaged by a ransomware assault depends on the state of the systems, how many files are affected, and which recovery techniques are required. Ransomware attacks can take down pivotal databases which, if not gracefully shut down, might have to be rebuilt from scratch. This can include DNS and Active Directory databases. Exchange and Microsoft SQL Server depend on Active Directory, and many manufacturing and other mission-critical platforms depend on Microsoft SQL Server. Often some detective work could be needed to locate undamaged data. For example, non-encrypted OST files may exist on staff desktop computers and laptops that were off line during the assault.
- Implementing advanced AV/ransomware defense: ProSight ASM offers small and medium-sized companies the advantages of the identical AV tools used by many of the world's biggest corporations such as Netflix, Visa, and Salesforce. By providing in-line malware filtering, detection, containment, recovery and forensics in one integrated platform, Progent's ASM cuts TCO, simplifies management, and promotes rapid recovery. The next-generation endpoint protection engine built into in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- Negotiation with the hacker Progent has experience negotiating ransom settlements with threat actors. This requires close co-operation with the ransomware victim and the insurance provider, if any. Services consist of determining the type of ransomware used in the attack; identifying and making contact with the hacker persona; testing decryption tool; deciding on a settlement amount with the victim and the cyber insurance carrier; negotiating a settlement and timeline with the hacker; confirming compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency transfer to the TA; acquiring, reviewing, and operating the decryptor utility; troubleshooting decryption problems; creating a clean environment; remapping and connecting drives to match exactly their pre-encryption condition; and reprovisioning computers and software services.
- Forensic analysis: This process involves discovering the ransomware attack's storyline across the network from start to finish. This history of how a ransomware attack progressed within the network helps your IT staff to assess the impact and uncovers shortcomings in security policies or work habits that need to be rectified to prevent future breaches. Forensics entails the examination of all logs, registry, Group Policy Object, Active Directory (AD), DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to check for variations. Forensics is commonly given a top priority by the insurance provider. Because forensics can be time consuming, it is vital that other important recovery processes such as business continuity are performed in parallel. Progent has a large team of information technology and cybersecurity experts with the skills needed to perform activities for containment, business continuity, and data restoration without interfering with forensics.
Progent has provided online and on-premises network services across the U.S. for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of SBEs includes consultants who have earned advanced certifications in foundation technology platforms including Cisco networking, VMware virtualization, and major distributions of Linux. Progent's data security experts have earned prestigious certifications including CISM, CISSP, and GIAC. (See certifications earned by Progent consultants). Progent also has top-tier support in financial and ERP software. This breadth of skills gives Progent the ability to salvage and consolidate the surviving parts of your information system after a ransomware assault and rebuild them quickly into an operational system. Progent has collaborated with top insurance carriers like Chubb to assist organizations recover from ransomware attacks.
Contact Progent for Ransomware System Recovery Consulting in Chesapeake
For ransomware system restoration services in the Chesapeake area, call Progent at 800-462-8800 or see Contact Progent.