Crypto-Ransomware : Your Feared IT Nightmare
Crypto-Ransomware  Remediation ProfessionalsRansomware has become a modern cyber pandemic that presents an extinction-level danger for organizations poorly prepared for an attack. Different iterations of crypto-ransomware such as Reveton, CryptoWall, Bad Rabbit, SamSam and MongoLock cryptoworms have been out in the wild for many years and continue to cause damage. Newer variants of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Nephilim, along with additional as yet unnamed newcomers, not only encrypt online data but also infiltrate all available system backup. Data replicated to the cloud can also be corrupted. In a poorly designed system, it can render any recovery impossible and basically knocks the datacenter back to square one.

Getting back services and information following a crypto-ransomware attack becomes a race against time as the victim fights to contain the damage, remove the virus, and resume enterprise-critical operations. Because crypto-ransomware requires time to replicate across a targeted network, assaults are often launched on weekends and holidays, when successful penetrations are likely to take more time to notice. This multiplies the difficulty of quickly assembling and orchestrating a knowledgeable response team.

Progent has a range of services for protecting Chesapeake businesses from crypto-ransomware events. Among these are team education to help recognize and avoid phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response using SentinelOne's behavior-based threat defense to discover and quarantine day-zero malware assaults. Progent in addition offers the assistance of expert crypto-ransomware recovery professionals with the talent and commitment to rebuild a breached network as quickly as possible.

Progent's Crypto-Ransomware Restoration Help
Soon after a ransomware invasion, sending the ransom demands in cryptocurrency does not provide any assurance that cyber hackers will respond with the needed keys to decipher any or all of your files. Kaspersky ascertained that seventeen percent of crypto-ransomware victims never restored their data even after having sent off the ransom, resulting in additional losses. The gamble is also very costly. Ryuk ransoms are often a few hundred thousand dollars. For larger organizations, the ransom can be in the millions. The fallback is to setup from scratch the critical components of your Information Technology environment. Without the availability of full information backups, this calls for a broad complement of IT skills, professional team management, and the capability to work continuously until the task is done.

For two decades, Progent has offered professional IT services for businesses throughout the United States and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes engineers who have attained advanced certifications in key technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity experts have earned internationally-renowned industry certifications including CISA, CISSP, ISACA CRISC, SANS GIAC, and CMMC 2.0. (Visit Progent's certifications). Progent in addition has experience in financial systems and ERP software solutions. This breadth of expertise provides Progent the ability to quickly determine critical systems and re-organize the surviving components of your computer network system following a ransomware penetration and rebuild them into an operational network.

Progent's security team uses state-of-the-art project management applications to coordinate the complicated recovery process. Progent appreciates the importance of acting swiftly and in concert with a customer's management and Information Technology resources to assign priority to tasks and to put the most important applications back on-line as fast as humanly possible.

Customer Story: A Successful Crypto-Ransomware Attack Response
A customer engaged Progent after their network was crashed by Ryuk crypto-ransomware. Ryuk is generally considered to have been created by North Korean state sponsored hackers, suspected of adopting strategies leaked from the U.S. National Security Agency. Ryuk goes after specific businesses with little or no tolerance for disruption and is one of the most lucrative iterations of ransomware. High publicized targets include Data Resolution, a California-based data warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a regional manufacturer based in Chicago and has around 500 workers. The Ryuk penetration had paralyzed all essential operations and manufacturing processes. Most of the client's information backups had been on-line at the start of the attack and were eventually encrypted. The client was actively seeking loans for paying the ransom demand (more than two hundred thousand dollars) and wishfully thinking for good luck, but ultimately made the decision to use Progent.


"I cannot speak enough about the support Progent provided us during the most stressful time of (our) businesses life. We may have had to pay the hackers behind this attack if it wasn't for the confidence the Progent team provided us. That you were able to get our e-mail and production applications back into operation quicker than five days was something I thought impossible. Every single expert I talked with or messaged at Progent was absolutely committed on getting us back online and was working 24 by 7 on our behalf."

Progent worked hand in hand the client to quickly determine and assign priority to the key services that needed to be addressed in order to restart business functions:

  • Windows Active Directory
  • Microsoft Exchange
  • Financials/MRP
To start, Progent followed Anti-virus event mitigation industry best practices by halting the spread and performing virus removal steps. Progent then initiated the work of bringing back online Windows Active Directory, the foundation of enterprise systems built on Microsoft Windows technology. Microsoft Exchange Server messaging will not operate without Active Directory, and the customer's MRP system leveraged Microsoft SQL Server, which needs Windows AD for security authorization to the data.

Within 48 hours, Progent was able to restore Windows Active Directory to its pre-intrusion state. Progent then assisted with rebuilding and storage recovery of mission critical servers. All Exchange data and configuration information were usable, which greatly helped the rebuild of Exchange. Progent was able to locate local OST data files (Microsoft Outlook Off-Line Folder Files) on team PCs in order to recover email messages. A not too old offline backup of the customer's accounting/MRP systems made them able to return these essential applications back online. Although significant work remained to recover completely from the Ryuk attack, critical services were returned to operations quickly:


"For the most part, the manufacturing operation survived unscathed and we did not miss any customer sales."

Over the following month critical milestones in the recovery process were achieved in tight cooperation between Progent engineers and the client:

  • In-house web applications were returned to operation with no loss of data.
  • The MailStore Microsoft Exchange Server containing more than 4 million archived emails was brought on-line and available for users.
  • CRM/Customer Orders/Invoices/Accounts Payable/Accounts Receivables (AR)/Inventory functions were 100% restored.
  • A new Palo Alto 850 firewall was set up and programmed.
  • Ninety percent of the desktops and laptops were fully operational.

"So much of what was accomplished that first week is nearly entirely a fog for me, but I will not forget the care all of you put in to help get our business back. I've been working together with Progent for at least 10 years, maybe more, and every time I needed help Progent has shined and delivered. This event was a stunning achievement."

Conclusion
A probable business-killing catastrophe was avoided by results-oriented experts, a wide spectrum of knowledge, and close teamwork. Although in analyzing the event afterwards the ransomware penetration described here could have been disabled with advanced security technology solutions and recognized best practices, staff training, and appropriate security procedures for information protection and proper patching controls, the reality is that government-sponsored cybercriminals from Russia, China and elsewhere are relentless and are not going away. If you do get hit by a ransomware incursion, remember that Progent's roster of experts has a proven track record in crypto-ransomware virus defense, mitigation, and data disaster recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (along with others who were involved), thanks very much for making it so I could get rested after we made it past the initial fire. All of you did an fabulous effort, and if anyone that helped is visiting the Chicago area, dinner is the least I can do!"

Download the Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this customer case study, please click:
Progent's Crypto-Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Expertise in Chesapeake
For ransomware recovery consulting in the Chesapeake area, call Progent at 800-462-8800 or visit Contact Progent.



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    Progent can provide a variety of economical online and on-premises consulting services to assist you to install, manage, and troubleshoot workstations and handhelds based on Windows, Apple macOS/OS X, iOS, Google Android, or Linux.

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    Network monitoring ordinarily consists of tracking a system's resource usage to help identify data traffic bottlenecks or troubleshoot hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free network monitoring tools that work under Linux and can be deployed to monitor multi-OS environments where UNIX and Windows operate together. Progent's network support consultants can help you use both these programs to tune and troubleshoot your network. Progent's UNIX consulting services offer small businesses and programmers help with administering and supporting UNIX and Linux systems that work with Windows-based technology.

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    In addition to providing access to Microsoft Dynamics GP (Great Plains) specialists, Progent can provide experts in Microsoft Dynamics AX ERP Software, Microsoft Dynamics NAV Business Management Software, Dynamics SL, Dynamics RMS, Macola ERP, MAS 90 by Sage Software, and QuickBooks Pro by Intuit. Progent can provide programming, troubleshooting, administration help, migration support, and 1-on-1 or group webinar training tailored to address your particular needs. Progent's experts also can show you how to integrate and maintain a protected, robust server and communications foundation to run your ERP, MRP and accounting solutions.

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    Progent's Linux support services offer small companies and software developers help with managing and maintaining Linux computers that run with Microsoft-powered networks. Progent can give your business access to Linux experts, support professionals premier by Microsoft and Cisco, and security specialists with CISM credentials. This wide array of experience provides you with an easy single source to help you create and maintain a secure and robust cross-platform network and communications environment that supports Linux and Microsoft interoperability by combining MS Windows with leading Linux variations such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandrake, Debian-GNU, and Slackware Linux.

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    Remote server management cards offer IT administrators full control over a server without the requirement for a personal visit. Through remote management cards, all console screen information plus keyboard and mouse operations are exported to a remote session to a support expert who can be located anywhere in the world. Progent's Microsoft and Cisco certified engineers can assist you to plan, implement, and support a fault-tolerant company network that includes remote management cards and Progent can utilize these remote management cards to deliver low-cost remote technical help. Progent has experience with a variety of remote server management cards including Aten IP9001 remote server management cards, American Megatrends MegaRAC remote server management cards, Dell DRAC cards, HP Lights-Out remote server management cards, and Peppercon eRIC remote management cards.

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    Progent's certified TMG 2010 and ISA Server 2006 consultants can assist you to plan, install, and manage an implementation of Forefront TMG or Internet Security and Acceleration Server 2006 on your network that provides the firewall security, performance and manageability that your business requires.

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    Progent's Microsoft-certified Internet Security and Acceleration Server consultants have extensive backgrounds creating corporate security designs for IT networks with many sites, remote workers, and mission-critical web-based applications. A Progent ISA Server consultant can help your small or mid-size company design and implement an installation of Microsoft ISA Server 2004 that meets your information security needs without limiting your productivity.

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    MS Communications Server delivers IM and presence in an extensible, enterprise-grade package featuring enhanced security, seamless integration with other Microsoft products, an expandable, standards-based development platform, and support for regulatory requirements such as HIPAA, Sarbanes-Oxley, and GLB. Communications Server allows lower costs and elevated operational efficiencies, increased individual output, and better intellectual property security. MS Office Communications Server 2007 has been superseded by Lync, which in turn has been replaced by Skype for Business. Progent's certified IM and Presence consultants offer remote and on-premises support and mediation services for your Office Communications Server environment and can assist you to assess the costs and benefits of upgrading to Microsoft's Skype for Business. Progent can also help you to plan and carry out a smooth migration that will add business value to your IT system

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    The latest generation of ASA 5500-X Series of firewalls with Firepower Services deliver significantly more performance than Cisco's previous PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX firewalls for new installations. Progent's Cisco-certified CCIE network experts can assist your company to manage your existing PIX or Cisco ASA 5500 security appliances and upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist you to plan, configure, optimize, manage and troubleshoot firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services.

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    Microsoft has made a strong effort to enable transparent hybrid ecosystems that integrate Microsoft 365 Exchange Online and on-premises Exchange deployments. This allows you to have specific Exchange mailboxes hosted on your physical datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's certified Exchange consulting team can help your organization with any facet of planning, implementing and troubleshooting your hybrid Exchange Online solution. Progent's Exchange specialists can deliver occasional support to help you through challenging technical bottlenecks and also offer extensive project management outsourcing to ensure your hybrid Exchange initiative is successfully completed on time and within budget.

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    Progent makes use of the Flexential Tampa colocation center primarily to deliver private cloud hosting services. Progent maintains a group of network consultants based in the vicinity of Tampa, and Progent also offers online support from Progent's countrywide team of Microsoft-certified experts, Cisco-certified CCIE network engineers, ISSIP-CISSP-certified security consultants, Hyper-V and VMware virtualization specialists, and veteran DRBC preparedness consultants. Progent can also help your business to plan and implement a move to the Flexential data center by providing services such as planning solution configuration, recommending hardware components, system setup and validation, troubleshooting, setting up online management, and training your IT staff.

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    Progent's Cisco Catalyst 802.11ax Access Point experts offer affordable online and onsite support for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless access points (WAPs).

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