Ransomware : Your Crippling Information Technology Disaster
Ransomware  Recovery ProfessionalsRansomware has become a modern cyber pandemic that poses an extinction-level danger for businesses vulnerable to an attack. Different versions of ransomware like the CryptoLocker, CryptoWall, Bad Rabbit, SamSam and MongoLock cryptoworms have been around for a long time and still inflict harm. Modern versions of crypto-ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Nephilim, as well as frequent unnamed malware, not only do encryption of online critical data but also infect many accessible system backups. Data replicated to the cloud can also be encrypted. In a poorly designed data protection solution, this can make automatic recovery impossible and basically knocks the datacenter back to square one.

Retrieving services and data following a ransomware intrusion becomes a race against the clock as the victim struggles to stop the spread and remove the crypto-ransomware and to resume mission-critical activity. Due to the fact that crypto-ransomware requires time to replicate, penetrations are often sprung on weekends and holidays, when successful attacks may take longer to discover. This multiplies the difficulty of promptly assembling and organizing an experienced mitigation team.

Progent has a range of help services for protecting Chesapeake enterprises from ransomware events. These include team education to help recognize and not fall victim to phishing attempts, ProSight Active Security Monitoring (ASM) for remote monitoring and management, along with installation of the latest generation security solutions with machine learning technology to rapidly discover and suppress zero-day cyber threats. Progent also provides the services of experienced ransomware recovery consultants with the skills and commitment to re-deploy a compromised system as rapidly as possible.

Progent's Ransomware Restoration Support Services
After a ransomware event, paying the ransom in Bitcoin cryptocurrency does not provide any assurance that criminal gangs will provide the keys to unencrypt all your data. Kaspersky Labs ascertained that 17% of ransomware victims never restored their files after having paid the ransom, resulting in additional losses. The gamble is also very costly. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is well higher than the usual ransomware demands, which ZDNET determined to be in the range of $13,000 for small businesses. The other path is to re-install the critical elements of your IT environment. Without access to complete system backups, this calls for a wide range of skills, top notch team management, and the ability to work non-stop until the recovery project is complete.

For twenty years, Progent has made available certified expert Information Technology services for businesses across the US and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes consultants who have earned advanced industry certifications in foundation technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security engineers have garnered internationally-recognized certifications including CISA, CISSP-ISSAP, CRISC, and GIAC. (Refer to Progent's certifications). Progent in addition has expertise in financial management and ERP applications. This breadth of expertise provides Progent the capability to rapidly understand necessary systems and organize the surviving parts of your computer network environment following a ransomware attack and configure them into an operational system.

Progent's security group has best of breed project management tools to orchestrate the complicated recovery process. Progent appreciates the urgency of acting swiftly and in concert with a client's management and Information Technology resources to prioritize tasks and to put key systems back on line as fast as possible.

Case Study: A Successful Ransomware Attack Response
A small business contacted Progent after their organization was brought down by the Ryuk ransomware. Ryuk is thought to have been developed by North Korean state sponsored cybercriminals, possibly using algorithms leaked from the United States National Security Agency. Ryuk targets specific companies with little room for operational disruption and is among the most lucrative incarnations of ransomware. Major victims include Data Resolution, a California-based information warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a small manufacturer based in Chicago and has around 500 staff members. The Ryuk event had frozen all business operations and manufacturing processes. Most of the client's backups had been directly accessible at the beginning of the intrusion and were destroyed. The client considered paying the ransom demand (exceeding $200K) and wishfully thinking for good luck, but ultimately utilized Progent.

"I canít speak enough about the support Progent gave us throughout the most fearful time of (our) businesses existence. We most likely would have paid the cyber criminals except for the confidence the Progent experts gave us. The fact that you could get our e-mail system and key applications back online in less than a week was amazing. Every single staff member I interacted with or messaged at Progent was totally committed on getting our company operational and was working day and night on our behalf."

Progent worked together with the client to rapidly assess and assign priority to the mission critical services that had to be addressed to make it possible to resume company functions:

  • Windows Active Directory
  • Microsoft Exchange Server
  • Accounting/MRP
To get going, Progent adhered to Anti-virus event mitigation industry best practices by halting lateral movement and cleaning systems of viruses. Progent then began the steps of restoring Microsoft Active Directory, the key technology of enterprise environments built upon Microsoft Windows Server technology. Microsoft Exchange messaging will not operate without Windows AD, and the businessesí MRP software used Microsoft SQL, which requires Windows AD for security authorization to the information.

Within 2 days, Progent was able to re-build Active Directory services to its pre-virus state. Progent then initiated rebuilding and hard drive recovery on key systems. All Microsoft Exchange Server schema and attributes were intact, which facilitated the restore of Exchange. Progent was able to locate intact OST files (Outlook Offline Data Files) on staff workstations to recover mail messages. A recent offline backup of the businesses accounting/ERP software made them able to return these essential programs back available to users. Although significant work remained to recover fully from the Ryuk event, essential systems were recovered rapidly:

"For the most part, the production manufacturing operation never missed a beat and we made all customer sales."

Throughout the following month key milestones in the recovery process were completed in close collaboration between Progent engineers and the customer:

  • In-house web applications were brought back up without losing any information.
  • The MailStore Microsoft Exchange Server with over four million archived messages was spun up and available for users.
  • CRM/Customer Orders/Invoicing/AP/Accounts Receivables (AR)/Inventory modules were fully functional.
  • A new Palo Alto Networks 850 firewall was set up.
  • Most of the user PCs were back into operation.

"So much of what transpired those first few days is mostly a blur for me, but I will not forget the care each of you accomplished to give us our company back. I have been working with Progent for the past ten years, maybe more, and each time I needed help Progent has outperformed my expectations and delivered as promised. This event was a testament to your capabilities."

A possible business-killing catastrophe was averted due to dedicated professionals, a wide array of technical expertise, and close collaboration. Although in post mortem the ransomware virus attack described here should have been shut down with current cyber security systems and NIST Cybersecurity Framework best practices, user training, and well thought out security procedures for information protection and keeping systems up to date with security patches, the reality is that government-sponsored criminal cyber gangs from China, Russia, North Korea and elsewhere are relentless and are not going away. If you do get hit by a ransomware attack, remember that Progent's roster of experts has proven experience in ransomware virus blocking, removal, and file disaster recovery.

"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were contributing), thank you for letting me get some sleep after we made it through the most critical parts. All of you did an impressive effort, and if any of your guys is in the Chicago area, dinner is the least I can do!"

Download the Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this case study, click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Consulting in Chesapeake
For ransomware system restoration services in the Chesapeake metro area, phone Progent at 800-462-8800 or go to Contact Progent.

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  • Urgent At Home Workforce Security Support Services
    At Home Employees Security Specialists

    Progent can assist small and medium-size businesses to set up network security defense solutions and deliver mitigation expertise needed to support remote workers.

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  • Outlook autodiscover Network Consultant Microsoft 365 hybrid solutions for Exchange Network Consulting
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  • ProSight Email Virus Filtering Consultants Award Winning ProSight Email Guard Content Filtering Service Specialist
  • ProSight Private Cloud Hosting Services Technology Professional ProSight Virtual Machine Hosting Professional
  • ProSight Remote IT Management Services ProSight Managed IT Services for Small Businesses Services
  • Professional Windows Small Business Server 2008 After Hours Microsoft Small Business Server 2008 Specialist

  • VMware NSX Virtual Networking Engineer
    Consulting VMware NSX and SRM Disaster Recovery

    VMware's NSX network virtualization platform enables you to create entire networks in software. NSX allows virtual networks to be deployed in minutes and managed with a high degree of automation regardless of the hardware used by the underlying network infrastructure. VMware Site Recovery Manager (SRM) supports programmatic disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also permits transparent testing for disaster recovery, updates and fixes and can produce reports to confirm full service recovery, validate SLAs and demonstrate disaster recovery compliance. When used with VMware's NSX network virtualization platform, VMware Site Recovery Manager can rapidly restore the complete virtualized network topology at the secondary site. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware SRM system architect to help your organization to design, configure, test and maintain a DR system powered by VMware Site Recovery Manager and VMware NSX.

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  • Chesapeake Ryuk Crypto-Ransomware Infection Remediation Case Study
  • Progent Remote Backup Management Consulting Specialists Network Backup Management Outsourcing for SMBs
  • Progent Small Business Network Architect Firms Progent Small Business Consulting Services Firm
  • Progent's Management Consulting Services Networking Support Progent Management

  • Microsoft Solutions Framework Project Methodology Support Firm
    Access to External Support Databases Phone Support Services

    Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of real-world professional background, at the front lines of network service, executing a broad range of technical tasks for a large array of clients. Every Progent support professional shares a proven set of individual best practices which are combined into company-wide best practices training that Progent instills in its consulting staff. This ensures that you get not just expert IT help, but also a consultant with proven approaches for applying computer knowledge to repair real-world IT problems quickly.

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  • Remote Windows Server Hyper-V 2016 Failover Clusters Specialists Remote Support Windows Hyper-V 2016 Migration
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  • SCVMM 2012 Backup and Recovery Online Help SCVMM Planning Consultant
  • SMS Upgrade Network Consultants Systems Management Server 2003 Network Consultants
  • SQL Server 2016 Monitoring Remote Support SQL Server 2016 R Services Help and Support
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  • Chesapeake NotPetya Crypto-Ransomware File-Recovery South Hampton Roads, United States
  • Sarbane Oxley Compliance Consultant Urgent Project Management Network Consultant
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  • Specialist Windows Server Essentials Server Backup 24x7 Microsoft Expert Windows Server Essentials Hyper-V Replica Professional

  • Akron, United States Dynamics GP Update Technology Professional
    Dynamics GP System Migration Planning Consultancy

    Progent has supported Dynamics GP and Great Plains software for almost two decades and Progent has delivered integration, customization, education, and debugging since the product's debut. Progent offers top-tier expertise for updating legacy Dynamics GP ERP systems. Progent can help your business to design, pilot, and carry out a cost-effective migration from a an outdated release to the current version of Microsoft Dynamics GP.

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  • Award Winning Integration Services Cisco Firepower Firewalls
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    Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a significant performance boost over Cisco's popular ASA 5500-X security appliances and offer unified management and automation of advanced security capabilities like application visibility and control, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall consultants can assist you to design and execute an efficient migration to Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower appliances with Cisco's subscription-based security services to create and centrally manage network environments that span local offices, data centers, and cloud resources.

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  • Windows Server 2019 Encrypted Networks Specialist
    Integration Windows Server 2019 migration

    Progent's Microsoft-certified Windows Server 2019 consultants can assist your company to design and implement an efficient migration to Windows Server 2019 using existing system architecture or a new cloud-hosted or hybrid deployment model. Microsoft Windows Server 2019 offers significant enhancements in scale, performance, ease of management, virtualization, security and compliance, hybrid on-prem plus cloud integration, resilience, and Linux support.

  • Support and Integration SQL Server 2012 Migration SQL Server 2012 Performance Tuning IT Services

  • SCDPM 2016 Upgrade Integration Support
    Data Protection Manager 2016 Protection Groups Consulting

    Microsoft System Center 2016 Data Protection Manager offers automatic backup and simplified recovery capabilities for Microsoft networks. Data Protection Manager 2016 delivers application-sensitive protection for critical platforms like SQL Server, Exchange Server and SharePoint, backs up Windows and Linux VMs, supports VMs running on Hyper-V as well as VMware, and integrates seamlessly with Azure for convenient cloud backup and recovery. Progent's Microsoft-certified consultants can help businesses of any size to plan, deploy, administer, and troubleshoot a multi-site backup/restore system built around System Center 2016 Data Protection Manager. Progent can help you to upgrade from a previous version of Data Protection Manager or from a legacy solution, and Progent can optimize your DPM 2016 ecosystem for on premises, hosted, cloud or hybrid deployment models. Progent can provide online or onsite support and can deliver as-needed expertise to help you through challenging issues or deliver comprehensive project management support to make sure you finish your Data Protection Manager 2016 deployment on time and on budget.

  • System Center MOM Technology Professional 24-Hour Operations Manager IT Consultants
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  • Technical Support Microsoft Exchange and Outlook Emergency Microsoft EMail Network Consulting Service
  • Technical Support Outsource Progent Start-Up Businesses Progent Start-Up Businesses Network Solutions
  • Telecommuters Chesapeake Expertise - Endpoint Management Solutions Consultants Offsite Workforce Guidance near Chesapeake - Endpoint Management Solutions Guidance

  • Expert Microsoft Certified Troubleshooting Dynamics GP/Great Plains Features
    Dynamics GP Great Plains Accounting Specialist

    Progentís Microsoft certified experts provide a variety of support services for Microsoft Dynamics GP/Great Plains. Dynamics GP/Great Plains is a Microsoft financial platform and corporate management solution built, like all Microsoft financial tools, on the scalable and familiar platform of Microsoft Windows technology. Dynamics GP 2010, the latest edition of Microsoft accounting products in the Dynamics GP family, provides an affordable tool for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and HR. Microsoft Dynamics GP/Great Plains is simple to install and integrate, and with its segmented design you can license only the capability you currently require, with the option to expand clients and increase capabilities in the future. Progentís Dynamics GP Software consulting experts can help you deploy, configure and administer Microsoft Dynamics GP 2010 and also earlier versions of Dynamics GP/Great Plains.

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  • Teleworkers Consulting and Support Services near me in Chesapeake - Infrastructure Consulting Services Chesapeake Work from Home Employees Chesapeake Consulting - Integration Guidance Chesapeake, South Hampton Roads
  • Top Quality Google Cloud Windows Technology Professional Specialist Google Cloud solutions
  • Top Quality Offsite Managed Data Backup Service Outsourcing Emergency Microsoft DPM Offsite Data Backup Service Online Support Services
  • Top Rated Professional Email Black Lists Email Allow Lists Consulting Services

  • Computer Consulting Cisco ASA Firepower
    Cisco Firepower 1000 Series Firewalls Network Engineer

    The new ASA 5500-X Family of firewalls with Firepower Services offer substantially more performance than Cisco's legacy firewalls and have superseded the ASA 5500 and PIX 500 security appliances for new deployments. Progent's Cisco-certified CCIE network consultants can help you to maintain your legacy PIX or ASA 5500 security appliances or upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to plan, configure, optimize, manage and debug firewall solutions based around Cisco ASA 5500-X firewalls with Firepower Services.

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  • Windows Server 2008 DirectAccess Consultants 24x7x365 Windows 2008 R2 Remote Technical Support
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  • Windows Server 2012 R2 Security Consultants Chesapeake, South Hampton Roads Windows Server 2012 R2 Computer Network Support Chesapeake Hampton Roads

  • Midsized Company Server Setup
    Cisco and Microsoft Certified Computer Support For Small Offices Small-Medium Business

    Progent offers network support for mid-size businesses with 100 to 250 system users. The medium size company or office has traditionally been an underserved segment of the market for network consulting expertise. The overhead and service delivery models of large outside service organizations make them excessively expensive for the ordinary mid-size business or small medium business (SMB), which usually relies on a minimal information technology budget with which to support an IT network whose advanced technology and capability are often similar to the networks of much bigger enterprises. Progent's support delivery model, which takes great advantage of online support, virtual office technology and proactive network monitoring, significantly lowers the IT maintenance costs of a small-medium business while offering the mid-size company with enterprise-level service from professional, IT experts knowledgeable in a broad range of midsized business technologies. If your medium size organization or small business is searching for levels of network help needed by a medium size office without budgeting enterprise costs, call Progent.

  • Windows Server 2012R2 Online Help Emergency Windows Server 2012 R2 Active Directory Consulting Services
  • Windows Server 2016 Hybrid Configuration IT Consultant MCSE Expert Certified Windows Server 2016 VM Load Balancing Network Consultant
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  • Windows Server 2016 Virtual Machine Load Balancing Integration Support Windows Server 2016 Information Assurance Computer Engineer
  • Chesapeake Locky Crypto-Ransomware Remediation Chesapeake, South Hampton Roads
  • Work at Home Employees Chesapeake Expertise - Conferencing Systems Consulting and Support Services Chesapeake Chesapeake Hampton Roads, US At Home Workers Chesapeake Expertise - Voice/Video Conferencing Systems Consulting and Support Services
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  • CRISC Cybersecurity Support Outsourcing
    Integration Risk Assessment

    Progent's disaster recovery support and business continuity consultants can help you create a disaster recovery strategy in case of an IT system catastrophe. Progent can show you how to define a comprehensive disaster recovery plan that incorporates periodic disaster recovery assessments and drills. Progent's Microsoft and Cisco-certified professionals can also show you how to create an affordable, zero-downtime system architecture that takes into account availability issues covering a wide array of network technologies and procedures.

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