Ransomware : Your Crippling Information Technology Disaster
Ransomware  Remediation ProfessionalsRansomware has become a too-frequent cyberplague that presents an enterprise-level threat for businesses poorly prepared for an assault. Versions of crypto-ransomware like the CryptoLocker, WannaCry, Locky, NotPetya and MongoLock cryptoworms have been around for years and continue to inflict harm. Modern versions of crypto-ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Egregor, along with frequent as yet unnamed malware, not only do encryption of on-line critical data but also infect all accessible system protection mechanisms. Data synchronized to cloud environments can also be ransomed. In a vulnerable data protection solution, this can render automatic restoration hopeless and basically knocks the network back to zero.

Getting back online programs and data following a ransomware outage becomes a sprint against the clock as the targeted business struggles to contain and remove the ransomware and to resume enterprise-critical activity. Because ransomware takes time to replicate, attacks are often sprung on weekends, when successful attacks may take longer to notice. This compounds the difficulty of rapidly mobilizing and organizing an experienced response team.

Progent provides a range of solutions for securing Chesapeake businesses from crypto-ransomware events. Among these are user education to become familiar with and avoid phishing attempts, ProSight Active Security Monitoring for endpoint detection and response (EDR) using SentinelOne's AI-based cyberthreat defense to detect and extinguish zero-day modern malware assaults. Progent in addition offers the services of seasoned ransomware recovery engineers with the talent and commitment to rebuild a breached system as quickly as possible.

Progent's Ransomware Recovery Help
Subsequent to a crypto-ransomware penetration, paying the ransom demands in cryptocurrency does not guarantee that merciless criminals will respond with the codes to unencrypt any or all of your information. Kaspersky determined that seventeen percent of ransomware victims never recovered their information after having sent off the ransom, resulting in increased losses. The risk is also expensive. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is well above the average ransomware demands, which ZDNET determined to be in the range of $13,000 for smaller businesses. The alternative is to piece back together the key parts of your Information Technology environment. Without access to full data backups, this calls for a broad complement of IT skills, well-coordinated project management, and the willingness to work non-stop until the task is done.

For twenty years, Progent has offered professional IT services for companies throughout the United States and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes engineers who have attained advanced industry certifications in important technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity specialists have garnered internationally-recognized certifications including CISM, CISSP-ISSAP, CRISC, and SANS GIAC. (See Progent's certifications). Progent also has experience in financial systems and ERP software solutions. This breadth of experience gives Progent the skills to rapidly determine critical systems and consolidate the remaining components of your computer network system after a ransomware event and configure them into an operational system.

Progent's recovery group uses top notch project management applications to coordinate the sophisticated recovery process. Progent appreciates the urgency of working quickly and together with a client's management and IT team members to prioritize tasks and to put critical services back on line as soon as humanly possible.

Case Study: A Successful Ransomware Intrusion Response
A business engaged Progent after their network was taken over by the Ryuk crypto-ransomware. Ryuk is generally considered to have been developed by Northern Korean government sponsored hackers, suspected of using algorithms exposed from the United States National Security Agency. Ryuk attacks specific organizations with little room for operational disruption and is among the most lucrative versions of ransomware viruses. Well Known targets include Data Resolution, a California-based data warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a single-location manufacturing company based in Chicago with around 500 workers. The Ryuk penetration had brought down all essential operations and manufacturing capabilities. The majority of the client's information backups had been on-line at the beginning of the intrusion and were damaged. The client was evaluating paying the ransom demand (more than $200,000) and hoping for the best, but ultimately brought in Progent.

"I can't thank you enough in regards to the help Progent provided us during the most stressful period of (our) businesses existence. We may have had to pay the criminal gangs if not for the confidence the Progent team afforded us. That you could get our messaging and essential applications back sooner than 1 week was amazing. Each expert I spoke to or messaged at Progent was absolutely committed on getting us back online and was working non-stop on our behalf."

Progent worked hand in hand the customer to rapidly get our arms around and assign priority to the mission critical services that needed to be restored in order to resume departmental operations:

  • Active Directory (AD)
  • Microsoft Exchange
  • Financials/MRP
To get going, Progent followed AV/Malware Processes event mitigation industry best practices by halting lateral movement and disinfecting systems. Progent then started the process of restoring Active Directory, the core of enterprise systems built on Microsoft Windows Server technology. Microsoft Exchange Server email will not function without AD, and the client's MRP software used Microsoft SQL Server, which requires Active Directory for authentication to the information.

In less than 2 days, Progent was able to re-build Active Directory services to its pre-intrusion state. Progent then completed reinstallations and hard drive recovery of the most important systems. All Microsoft Exchange Server data and attributes were usable, which greatly helped the rebuild of Exchange. Progent was also able to locate non-encrypted OST files (Microsoft Outlook Off-Line Folder Files) on staff desktop computers to recover email data. A not too old off-line backup of the customer's financials/MRP systems made it possible to recover these vital programs back online. Although major work still had to be done to recover fully from the Ryuk damage, critical services were recovered quickly:

"For the most part, the production operation was never shut down and we delivered all customer orders."

During the next couple of weeks critical milestones in the restoration process were accomplished in tight cooperation between Progent consultants and the customer:

  • Internal web applications were restored without losing any data.
  • The MailStore Microsoft Exchange Server exceeding 4 million historical emails was spun up and available for users.
  • CRM/Orders/Invoicing/AP/Accounts Receivables/Inventory capabilities were completely recovered.
  • A new Palo Alto 850 firewall was installed.
  • Nearly all of the user workstations were functioning as before the incident.

"A lot of what happened that first week is nearly entirely a fog for me, but our team will not forget the dedication each of your team accomplished to help get our company back. I have utilized Progent for the past 10 years, maybe more, and each time Progent has shined and delivered. This situation was a stunning achievement."

A probable business catastrophe was evaded by top-tier experts, a wide range of technical expertise, and tight collaboration. Although upon completion of forensics the ransomware virus attack detailed here would have been shut down with modern security systems and security best practices, team training, and well thought out incident response procedures for information backup and applying software patches, the reality is that government-sponsored hackers from Russia, North Korea and elsewhere are tireless and will continue. If you do get hit by a crypto-ransomware attack, feel confident that Progent's team of professionals has extensive experience in crypto-ransomware virus blocking, removal, and data restoration.

"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were contributing), I'm grateful for letting me get rested after we made it over the most critical parts. Everyone did an amazing effort, and if anyone that helped is visiting the Chicago area, dinner is the least I can do!"

Download the Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this customer story, click:
Progent's Crypto-Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Services in Chesapeake
For ransomware cleanup consulting services in the Chesapeake metro area, phone Progent at 800-462-8800 or go to Contact Progent.

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    Progent's IT outsourcing packages offer affordable computer support for small companies. Whether it includes designing system infrastructure, creating an internal Help Desk or outsourcing a one, deploying an updated email system, monitoring your network, or building an on-line business solution, outsourcing your IT technical services can contain costs and minimize uncertainties, permitting IT service expenses to increase in a more moderate and manageable manner than is possible by building up a large, all-purpose internal network support staff. Progent's Outsourcing White Paper and flyers explain how Progent can enable you to create a protected and robust system foundation for your vital business software based on Microsoft Windows such as Microsoft Office XP, Microsoft Office 2003, and Microsoft Office 2000.

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    Progent can help small and medium-size companies to implement endpoint security protection solutions and provide mitigation expertise for remote workers.

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    Progent is an authorized Hornetsecurity/Altaro partner and can plan, configure, and manage an implementation of 365 Total Backup to preserve your Microsoft 365 user and group mailboxes, files residing within your organization's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows-powered laptops and desktops.

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    The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's preparedness to defend against ransomware or recover rapidly from a ransomware attack. Progent will consult with you directly to gather information about your current antivirus tools and backup procedures, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup system that reduces your vulnerability to ransomware and meets your business requirements.

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    Progent's Wireless Consulting Services provide a convenient, economical option for businesses of all sizes to deploy, manage and repair cutting edge wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can show you how to plan and install hardware like Cisco's Aironet and Meraki access points and wireless controllers. For wireless messaging and online applications, Progent supports Apple iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.

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    Progent is one of the most experienced network support firms for designing email and messaging solutions powered by Microsoft Exchange 2000. Progent is skilled in helping small and mid-size businesses receive the full advantages of Exchange Server 2000 under common situations such as upgrading from Microsoft Exchange 5.5, moving from an ISP-based or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 management.

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    Progent's team of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on industry experience, at the forefront of network service, performing a broad variety of technical tasks for a large array of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting personnel. This guarantees that you get not just expert technical capability, but also a consultant with proven methods for applying computer knowledge to resolve actual network problems quickly.

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    Progent's team of Microsoft and Cisco Certified experts average longer than ten years of real-world professional experience, at the front lines of IT support, performing a broad variety of IT tasks for a large array of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting personnel. This ensures that you get not only expert IT skills, but also a consultant with field-tested methods for using computer knowledge to fix real-world network problems rapidly.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of top data security vendors to provide web-based control and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device provides a further layer of inspection for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that stays within your security perimeter.

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    Progent's Check Point Software firewall experts can show you how to plan, integrate, and manage firewall environments built around Check Point Next Generation firewall appliances and Check Point's cloud-based SandBlast security services. Progent can also assist you support older Check Point firewall models or migrate efficiently to Check Point's next-generation security gateways.

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    For Windows desktop and application virtualization, Progent offers the support of a Citrix XenDesktop expert who can help you to design a XenDesktop environment that maximizes the business impact of your information network; configure XenDesktop software with your physical and virtual servers, user computers, and printers; upgrade your existing virtual desktop software to current releases of XenDesktop; and deliver comprehensive online technical support. Progent can also instruct your IT staff to follow industry leading practices to maintain XenDesktop effectively.

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    Progent's disaster recovery support and business continuity professionals can show you how to design a disaster recovery strategy to prepare for an IT network catastrophe. Progent can show you how to develop a comprehensive disaster recovery plan that incorporates periodic disaster recovery assessments and testing. Progent's Microsoft and Cisco-certified engineers can also help you build an affordable, fault-tolerant network solution that addresses availability issues involving a wide array of network technologies and processes.

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    Progent's Meraki wireless access point consultants offer online and on-premises support to help organizations of all sizes to design, install, maintain, upgrade or troubleshoot Wi-Fi systems that utilize Cisco Meraki APs. Progent can assist you to set up and manage Meraki-based wireless infrastructure for environments that range from a telecommuter's home or a remote office to a campus or a nationwide enterprise. Progent can also assist you to integrate additional Cisco products such as switches, ASR routers and ASA firewalls to build a seamless network infrastructure that delivers identical access, performance, security, ease of management and uptime for wired and wireless clients regardless of their location or computing device.

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    Progent's Experts Team provides consulting in important areas that include Apple OS networking and applications; Support for Linux-powered, UNIX-powered, and Sun Solaris systems; MRP, Enterprise Resource Planning, or Customer Relationship Management consulting; Line-of-business and specialized program support; CIO, management information analyst, and project logistics outsourcing; Special program development and deployment; Web, eCommerce, Electronic Data Interchange, and customer information portal design and integration; SQL management and efficiency help; Management information expertise; and Telecom systems support.

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    Even if your business has a minimal network services group and a modest technology budget, your information network can still feature the same high reliability and performance that once required a large internal support organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-certified and Cisco-certified IT consultants, the latest network management products for proactive monitoring and alerts, and economical service packages such as a help desk call center to keep your mission-critical business applications and hardware operating.

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