Crypto-Ransomware : Your Feared IT Catastrophe
Ransomware  Recovery ConsultantsRansomware has become an escalating cyberplague that poses an existential threat for organizations vulnerable to an assault. Different versions of crypto-ransomware such as CrySIS, Fusob, Bad Rabbit, SamSam and MongoLock cryptoworms have been circulating for a long time and still inflict havoc. More recent strains of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Conti and Egregor, plus more unnamed newcomers, not only encrypt on-line critical data but also infiltrate most accessible system protection mechanisms. Files synched to off-site disaster recovery sites can also be ransomed. In a poorly architected system, it can make any restore operations impossible and effectively knocks the datacenter back to zero.

Getting back online applications and information after a ransomware intrusion becomes a race against time as the targeted organization struggles to contain the damage and cleanup the ransomware and to resume mission-critical operations. Since ransomware needs time to move laterally, attacks are frequently launched on weekends, when successful penetrations typically take longer to notice. This compounds the difficulty of quickly marshalling and orchestrating a knowledgeable response team.

Progent has a range of solutions for securing Chesapeake businesses from ransomware events. These include staff training to help identify and not fall victim to phishing exploits, ProSight Active Security Monitoring (ASM) for endpoint detection and response using SentinelOne's behavior-based cyberthreat protection to discover and quarantine day-zero modern malware attacks. Progent in addition can provide the assistance of veteran ransomware recovery engineers with the track record and perseverance to re-deploy a compromised environment as soon as possible.

Progent's Ransomware Restoration Support Services
Subsequent to a crypto-ransomware event, even paying the ransom demands in Bitcoin cryptocurrency does not guarantee that cyber criminals will return the codes to unencrypt all your information. Kaspersky Labs estimated that 17% of crypto-ransomware victims never restored their data even after having sent off the ransom, resulting in additional losses. The risk is also very costly. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is well above the typical ransomware demands, which ZDNET estimated to be approximately $13,000 for small businesses. The fallback is to re-install the key components of your Information Technology environment. Absent access to full information backups, this requires a broad complement of IT skills, professional team management, and the ability to work continuously until the recovery project is completed.

For decades, Progent has provided certified expert Information Technology services for businesses across the U.S. and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes professionals who have been awarded top industry certifications in important technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security experts have earned internationally-renowned industry certifications including CISA, CISSP, CRISC, and GIAC. (See Progent's certifications). Progent in addition has expertise with financial management and ERP software solutions. This breadth of experience affords Progent the ability to efficiently determine necessary systems and consolidate the remaining components of your computer network system after a ransomware penetration and rebuild them into an operational network.

Progent's ransomware team uses best of breed project management applications to orchestrate the sophisticated restoration process. Progent knows the urgency of acting rapidly and together with a customer's management and Information Technology team members to prioritize tasks and to get key systems back on-line as fast as possible.

Customer Case Study: A Successful Ransomware Intrusion Restoration
A client engaged Progent after their network was taken over by Ryuk ransomware. Ryuk is believed to have been launched by North Korean state sponsored cybercriminals, possibly adopting techniques leaked from America's National Security Agency. Ryuk goes after specific businesses with limited ability to sustain disruption and is one of the most lucrative versions of ransomware malware. Major organizations include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a small manufacturing company located in the Chicago metro area and has about 500 employees. The Ryuk penetration had frozen all essential operations and manufacturing processes. Most of the client's data protection had been directly accessible at the time of the attack and were eventually encrypted. The client was taking steps for paying the ransom (exceeding $200,000) and wishfully thinking for the best, but ultimately utilized Progent.

"I cannot say enough about the help Progent gave us during the most fearful time of (our) company's survival. We had little choice but to pay the cyber criminals if not for the confidence the Progent experts gave us. The fact that you were able to get our messaging and important servers back quicker than 1 week was beyond my wildest dreams. Every single staff member I talked with or messaged at Progent was urgently focused on getting us back on-line and was working all day and night to bail us out."

Progent worked together with the customer to rapidly determine and prioritize the mission critical systems that had to be restored in order to resume company operations:

  • Microsoft Active Directory
  • Microsoft Exchange Email
  • MRP System
To begin, Progent adhered to ransomware incident mitigation industry best practices by stopping the spread and clearing infected systems. Progent then started the steps of recovering Active Directory, the foundation of enterprise networks built upon Microsoft Windows technology. Exchange email will not operate without AD, and the customer's financials and MRP applications used Microsoft SQL, which depends on Windows AD for security authorization to the database.

In less than 2 days, Progent was able to re-build Windows Active Directory to its pre-penetration state. Progent then charged ahead with reinstallations and hard drive recovery on the most important applications. All Microsoft Exchange Server data and attributes were intact, which greatly helped the restore of Exchange. Progent was able to assemble local OST files (Outlook Email Offline Folder Files) on user workstations to recover email messages. A not too old offline backup of the businesses accounting software made it possible to restore these required programs back on-line. Although a lot of work needed to be completed to recover fully from the Ryuk event, the most important systems were recovered quickly:

"For the most part, the production manufacturing operation survived unscathed and we produced all customer sales."

Over the following few weeks important milestones in the restoration process were completed in tight cooperation between Progent engineers and the client:

  • Internal web sites were returned to operation with no loss of information.
  • The MailStore Exchange Server exceeding four million archived emails was restored to operations and accessible to users.
  • CRM/Orders/Invoices/Accounts Payable/Accounts Receivables/Inventory functions were fully restored.
  • A new Palo Alto 850 firewall was deployed.
  • Nearly all of the user desktops and notebooks were being used by staff.

"A huge amount of what went on during the initial response is nearly entirely a fog for me, but my team will not forget the urgency each of the team accomplished to give us our business back. I have entrusted Progent for the past ten years, maybe more, and every time Progent has impressed me and delivered. This situation was a stunning achievement."

A possible business extinction catastrophe was evaded with hard-working experts, a broad spectrum of technical expertise, and close collaboration. Although upon completion of forensics the ransomware attack detailed here could have been identified and prevented with advanced security solutions and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, user and IT administrator training, and properly executed incident response procedures for information backup and keeping systems up to date with security patches, the fact remains that government-sponsored cybercriminals from Russia, North Korea and elsewhere are relentless and represent an ongoing threat. If you do fall victim to a ransomware incident, feel confident that Progent's roster of experts has extensive experience in ransomware virus blocking, removal, and data disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were helping), thank you for making it so I could get rested after we made it over the initial push. All of you did an amazing job, and if any of your guys is in the Chicago area, dinner is the least I can do!"

Download the Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this case study, click:
Progent's Ryuk Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Services in Chesapeake
For ransomware system restoration consulting in the Chesapeake area, phone Progent at 800-462-8800 or go to Contact Progent.

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    Progent's ProSight portfolio of managed services are geared to offer organizations who have minimal internal network administration and support teams with affordable help from enterprise-class management platforms and technical expertise. Benefits of the ProSight catalog of managed IT services include fixed network maintenance costs, smart automation of common administrative tasks, ongoing adoption of new technology, smooth transition from older technology to modern solutions, improved fit between computer technology with strategic goals, guidance from veteran network experts, and allowing management to focus on business instead of fast-evolving network technology.

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    Progent can provide enterprise clients the services of a certified NetApp consultant to deliver online or on-premises expertise for NetApp's entire line of SAN software and hardware products including ONTAP data management, MetroCluster, FlexPod cloud infrastructure, SnapMirror data replication, SnapVault and OSSV incremental backup, Virtual Storage Console for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series storage lines. Areas of NetApp SAN solutions supported by Progent include SAN dsign, cloud deployment, virtualization, migrations, transparent patching, system management, information assurance, high availability, and remediation. Progent offers Level 3 support to assist you to take care of problems with NetApp SAN storage environments quickly and affordably following leading practices.

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    Progent has 20 years of experience helping small and medium-size businesses to design, implement, optimize, administer, and debug IT networks that incorporate at-home workers.

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    Even if your business has a small network services staff and a limited IT budget, your information network can still feature the same high availability and performance that once required a substantial internal support group. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-expert and Cisco-premier network consultants, the latest system management products for 24x7 monitoring and alerts, and cost-effective service programs such as a help desk service to keep your mission-critical business applications and hardware operating.

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    Progent's Microsoft consultants can assist your company to assess the benefits of Microsoft Lync Server 2010 for your business and can help you to design and carry out a deployment of Microsoft Lync Server 2010 that centralizes the management of Instant Messaging and Presence and increases the productivity of your in-house employees, at-home workers, and smartphone users. Progent's consultant's can in addition help you to perform a smooth upgrade to Lync Server 2010 from Microsoft Office Communications Server or Microsoft Live Communications Server, interface Lync Server 2010 with Exchange, SharePoint, and SQL Server, show you how to use Lync Server to improve the team-computing capabilities of MS Office applications, and provide webinar training and ongoing technical support for Microsoft Lync Server and other Microsoft products.

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    System Center 2016 Data Protection Manager offers automatic backup and simplified restore capabilities for Microsoft networks. SCDPM 2016 offers application-aware backup for critical platforms like Microsoft SQL, Exchange Server and SharePoint, protects Windows and Linux virtual machines, works with VMs running on Hyper-V as well as VMware, and can use Azure for cloud-based backup and recovery. Progent's Microsoft-certified experts can help businesses of any size to design, deploy, manage, and repair an enterprise-wide backup/recovery system powered by Data Protection Manager 2016. Progent can help you to migrate from a previous version of DPM or from a legacy system, and Progent can optimize your DPM 2016 environment for on local, hosted, cloud-based or hybrid deployments. Progent can provide remote or onsite support and can provide as-needed expertise to resolve challenging issues or deliver end-to-end project management or co-management support to make sure you finish your Data Protection Manager 2016 deployment on schedule and within your budget.

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    Stealth intrusion testing is an important part of any overall network security strategy. Progent's security experts can run thorough penetration tests without the knowledge of your company's in-house network support staff. Stealth penetration checking uncovers whether current security monitoring systems such as intrusion incident alerts and event log monitoring are properly configured and actively monitored. Progent can implement ongoing autonomous penetration testing to define your internal/external attack surface and to identify ways that vulnerabilities, unsafe configurations, stolen credentials, overlooked patches, and dangerous IT product defaults can be chained together by threat actors into the multi-front attacks typical of the latest variants of ransomware.

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    Progent's Microsoft-Certified SQL engineers offer an array of support services to help small companies to design, implement, manage, and troubleshoot MS SQL 2008 solutions so that they realize the maximum business advantage from Microsoft's advanced relational database technology. Also, Progent can provide assistance with system architecture, enterprise-wide security, and software development to optimize the business benefit of your information investment.

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