Ransomware : Your Feared IT Catastrophe
Ransomware  Recovery ExpertsRansomware has become an escalating cyberplague that poses an existential threat for businesses of all sizes unprepared for an attack. Different versions of crypto-ransomware such as CryptoLocker, WannaCry, Locky, NotPetya and MongoLock cryptoworms have been around for years and still cause havoc. More recent variants of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Egregor, plus more unnamed viruses, not only do encryption of online data but also infiltrate most accessible system backups. Information replicated to cloud environments can also be encrypted. In a poorly architected data protection solution, it can make automatic restore operations hopeless and effectively sets the entire system back to square one.

Getting back programs and information following a crypto-ransomware event becomes a sprint against the clock as the victim fights to contain and cleanup the ransomware and to restore business-critical operations. Due to the fact that ransomware takes time to move laterally, assaults are frequently sprung during weekends and nights, when attacks in many cases take more time to recognize. This multiplies the difficulty of promptly mobilizing and orchestrating an experienced mitigation team.

Progent has a variety of help services for securing Chesapeake businesses from ransomware events. Among these are user training to help recognize and avoid phishing exploits, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) utilizing SentinelOne's AI-based threat defense to detect and extinguish day-zero modern malware assaults. Progent also can provide the services of experienced ransomware recovery engineers with the talent and perseverance to rebuild a compromised network as rapidly as possible.

Progent's Crypto-Ransomware Restoration Support Services
After a ransomware event, paying the ransom demands in Bitcoin cryptocurrency does not provide any assurance that merciless criminals will respond with the codes to unencrypt any of your information. Kaspersky determined that 17% of crypto-ransomware victims never restored their files even after having sent off the ransom, resulting in increased losses. The gamble is also very costly. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is greatly above the average ransomware demands, which ZDNET estimated to be around $13,000 for smaller businesses. The alternative is to re-install the critical parts of your IT environment. Absent the availability of essential data backups, this calls for a broad complement of skill sets, well-coordinated team management, and the capability to work non-stop until the recovery project is over.

For two decades, Progent has offered certified expert Information Technology services for companies throughout the U.S. and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes professionals who have earned high-level industry certifications in foundation technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security consultants have garnered internationally-renowned industry certifications including CISM, CISSP, ISACA CRISC, and GIAC. (See Progent's certifications). Progent in addition has experience in financial management and ERP software solutions. This breadth of experience provides Progent the capability to efficiently determine critical systems and organize the surviving parts of your computer network system after a ransomware event and rebuild them into an operational system.

Progent's recovery team of experts uses top notch project management systems to orchestrate the complex restoration process. Progent knows the urgency of acting swiftly and in unison with a client's management and Information Technology team members to assign priority to tasks and to put essential systems back on line as fast as possible.

Customer Case Study: A Successful Ransomware Virus Restoration
A small business engaged Progent after their network was crashed by the Ryuk ransomware virus. Ryuk is generally considered to have been launched by North Korean state hackers, possibly adopting algorithms leaked from the United States NSA organization. Ryuk goes after specific organizations with little ability to sustain disruption and is one of the most lucrative instances of ransomware. High publicized targets include Data Resolution, a California-based info warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a regional manufacturing company headquartered in Chicago and has about 500 staff members. The Ryuk penetration had disabled all essential operations and manufacturing processes. Most of the client's data protection had been online at the time of the attack and were damaged. The client was pursuing financing for paying the ransom demand (more than $200K) and hoping for the best, but in the end made the decision to use Progent.


"I cannot tell you enough about the help Progent gave us during the most critical time of (our) businesses life. We had little choice but to pay the cybercriminals if it wasn't for the confidence the Progent experts gave us. That you could get our e-mail system and essential servers back sooner than seven days was beyond my wildest dreams. Each expert I spoke to or texted at Progent was absolutely committed on getting us back online and was working 24 by 7 on our behalf."

Progent worked hand in hand the client to quickly get our arms around and prioritize the mission critical systems that needed to be recovered to make it possible to resume company functions:

  • Active Directory (AD)
  • E-Mail
  • MRP System
To get going, Progent adhered to AV/Malware Processes penetration response industry best practices by halting lateral movement and performing virus removal steps. Progent then began the work of rebuilding Microsoft Active Directory, the core of enterprise environments built on Microsoft technology. Microsoft Exchange messaging will not work without Windows AD, and the businesses' financials and MRP system used SQL Server, which depends on Active Directory services for authentication to the data.

Within 48 hours, Progent was able to restore Active Directory services to its pre-penetration state. Progent then assisted with rebuilding and hard drive recovery of the most important servers. All Exchange Server ties and configuration information were intact, which accelerated the restore of Exchange. Progent was able to assemble intact OST files (Outlook Offline Folder Files) on team desktop computers to recover mail information. A not too old offline backup of the businesses manufacturing systems made them able to restore these essential programs back available to users. Although significant work was left to recover totally from the Ryuk damage, critical systems were recovered quickly:


"For the most part, the production line operation showed little impact and we made all customer deliverables."

Over the following few weeks key milestones in the recovery process were accomplished in tight collaboration between Progent engineers and the customer:

  • Internal web sites were restored without losing any information.
  • The MailStore Server exceeding 4 million historical emails was brought online and available for users.
  • CRM/Customer Orders/Invoices/Accounts Payable (AP)/AR/Inventory functions were completely operational.
  • A new Palo Alto 850 firewall was set up and programmed.
  • Most of the user PCs were operational.

"Much of what was accomplished in the early hours is nearly entirely a blur for me, but our team will not soon forget the commitment all of you put in to help get our company back. I've entrusted Progent for at least 10 years, possibly more, and every time Progent has outperformed my expectations and delivered as promised. This time was a testament to your capabilities."

Conclusion
A probable business catastrophe was avoided due to dedicated professionals, a wide range of IT skills, and tight teamwork. Although upon completion of forensics the ransomware attack described here would have been shut down with current cyber security systems and best practices, user and IT administrator training, and appropriate incident response procedures for data protection and proper patching controls, the reality is that state-sponsored hackers from Russia, North Korea and elsewhere are tireless and are an ongoing threat. If you do get hit by a crypto-ransomware virus, remember that Progent's roster of professionals has a proven track record in ransomware virus blocking, mitigation, and information systems recovery.


"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (and any others who were contributing), thanks very much for letting me get some sleep after we got past the initial fire. All of you did an incredible effort, and if any of your guys is visiting the Chicago area, dinner is on me!"

Download the Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this ransomware incident report, please click:
Progent's Crypto-Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Expertise in Chesapeake
For ransomware recovery consulting services in the Chesapeake area, phone Progent at 800-462-8800 or visit Contact Progent.



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