Ransomware : Your Feared Information Technology Nightmare
Crypto-Ransomware  Remediation ConsultantsCrypto-Ransomware has become a modern cyberplague that represents an existential danger for businesses poorly prepared for an assault. Versions of crypto-ransomware such as CrySIS, WannaCry, Bad Rabbit, NotPetya and MongoLock cryptoworms have been around for a long time and still cause harm. More recent strains of crypto-ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Conti and Egregor, as well as additional as yet unnamed viruses, not only do encryption of on-line data but also infect any available system protection. Information synched to the cloud can also be corrupted. In a poorly architected data protection solution, this can make automated restore operations impossible and effectively knocks the network back to square one.

Retrieving programs and data following a ransomware attack becomes a sprint against the clock as the victim tries its best to contain the damage and cleanup the virus and to restore mission-critical activity. Since crypto-ransomware requires time to spread, assaults are usually launched during nights and weekends, when attacks may take more time to detect. This compounds the difficulty of quickly assembling and orchestrating a qualified mitigation team.

Progent offers a variety of services for securing Chesapeake businesses from crypto-ransomware events. Among these are staff training to become familiar with and avoid phishing scams, ProSight Active Security Monitoring (ASM) for remote monitoring and management, along with installation of modern security solutions with artificial intelligence technology to rapidly identify and quarantine new threats. Progent also provides the services of seasoned ransomware recovery engineers with the talent and perseverance to reconstruct a compromised system as urgently as possible.

Progent's Ransomware Restoration Support Services
Subsequent to a ransomware attack, even paying the ransom in Bitcoin cryptocurrency does not ensure that merciless criminals will respond with the codes to unencrypt any or all of your files. Kaspersky estimated that seventeen percent of crypto-ransomware victims never restored their information even after having sent off the ransom, resulting in increased losses. The risk is also costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is significantly higher than the typical ransomware demands, which ZDNET estimated to be approximately $13,000 for smaller businesses. The fallback is to setup from scratch the vital parts of your Information Technology environment. Without access to essential system backups, this requires a broad range of IT skills, professional team management, and the capability to work 24x7 until the job is complete.

For two decades, Progent has offered professional IT services for businesses across the US and has earned Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have attained high-level certifications in important technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security experts have earned internationally-recognized industry certifications including CISA, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (See Progent's certifications). Progent in addition has expertise in financial systems and ERP applications. This breadth of expertise affords Progent the capability to rapidly identify important systems and organize the remaining parts of your Information Technology environment following a crypto-ransomware penetration and rebuild them into a functioning system.

Progent's recovery team has top notch project management systems to orchestrate the complicated restoration process. Progent understands the importance of acting rapidly and in concert with a client's management and Information Technology resources to prioritize tasks and to put critical applications back on-line as fast as humanly possible.

Client Story: A Successful Crypto-Ransomware Intrusion Recovery
A small business contacted Progent after their company was penetrated by Ryuk crypto-ransomware. Ryuk is thought to have been deployed by Northern Korean state hackers, suspected of using technology exposed from the U.S. National Security Agency. Ryuk seeks specific companies with little tolerance for disruption and is one of the most profitable examples of ransomware malware. Major victims include Data Resolution, a California-based info warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a single-location manufacturer located in Chicago and has around 500 employees. The Ryuk event had disabled all company operations and manufacturing processes. The majority of the client's data backups had been online at the start of the attack and were encrypted. The client considered paying the ransom demand (exceeding $200,000) and praying for good luck, but in the end brought in Progent.


"I canít speak enough about the help Progent provided us during the most critical period of (our) businesses existence. We would have paid the cyber criminals behind the attack except for the confidence the Progent experts gave us. That you could get our e-mail system and production servers back on-line sooner than seven days was beyond my wildest dreams. Each consultant I spoke to or communicated with at Progent was totally committed on getting my company operational and was working at all hours on our behalf."

Progent worked hand in hand the client to rapidly assess and assign priority to the key elements that needed to be recovered in order to restart company operations:

  • Microsoft Active Directory
  • Microsoft Exchange Server
  • Accounting/MRP
To start, Progent followed AV/Malware Processes event mitigation industry best practices by isolating and clearing up compromised systems. Progent then started the task of rebuilding Active Directory, the foundation of enterprise systems built on Microsoft Windows technology. Microsoft Exchange messaging will not function without Active Directory, and the businessesí accounting and MRP system leveraged Microsoft SQL Server, which requires Windows AD for authentication to the databases.

In less than 2 days, Progent was able to restore Active Directory to its pre-penetration state. Progent then assisted with reinstallations and storage recovery on needed systems. All Microsoft Exchange Server schema and configuration information were usable, which accelerated the rebuild of Exchange. Progent was able to collect non-encrypted OST files (Outlook Email Offline Folder Files) on team desktop computers in order to recover email data. A recent offline backup of the client's financials/ERP systems made it possible to recover these essential programs back available to users. Although major work needed to be completed to recover completely from the Ryuk damage, critical systems were returned to operations rapidly:


"For the most part, the production line operation was never shut down and we delivered all customer deliverables."

Over the next couple of weeks important milestones in the recovery project were accomplished in tight cooperation between Progent team members and the customer:

  • Internal web sites were returned to operation with no loss of data.
  • The MailStore Microsoft Exchange Server exceeding 4 million historical emails was spun up and available for users.
  • CRM/Product Ordering/Invoicing/AP/AR/Inventory Control modules were fully restored.
  • A new Palo Alto 850 security appliance was installed.
  • Most of the user desktops and notebooks were functioning as before the incident.

"Much of what transpired during the initial response is nearly entirely a blur for me, but we will not forget the care each of your team accomplished to help get our business back. Iíve been working with Progent for the past ten years, maybe more, and each time Progent has impressed me and delivered as promised. This event was a stunning achievement."

Conclusion
A probable business catastrophe was evaded through the efforts of hard-working experts, a broad spectrum of knowledge, and tight collaboration. Although in hindsight the crypto-ransomware virus incident described here would have been identified and stopped with up-to-date cyber security technology and security best practices, staff education, and appropriate incident response procedures for information backup and keeping systems up to date with security patches, the reality remains that state-sponsored cybercriminals from Russia, China and elsewhere are relentless and are an ongoing threat. If you do get hit by a crypto-ransomware incident, remember that Progent's team of experts has a proven track record in crypto-ransomware virus blocking, mitigation, and data restoration.


"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were helping), Iím grateful for allowing me to get some sleep after we made it over the initial fire. All of you did an fabulous effort, and if anyone is in the Chicago area, a great meal is the least I can do!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To read or download a PDF version of this case study, click:
Progent's Crypto-Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

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  • NetApp SnapMirror Consult NetApp SAN Fabric Consult
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  • Network Knowledge Transfer Training Windows

  • Windows and Solaris Technology Consulting
    UNIX with Windows Computer Engineer

    Progent's UNIX family support services provide small companies and developers assistance with administering and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent offers your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide range of expertise provides you with a convenient one-stop consulting firm to show you how to build and maintain a protected and robust cross-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with major versions of UNIX including macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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  • Non-stop Internet Access IT Services High-Availability Internet Network Outsourcing
  • Offsite Workforce Helpdesk Setup and Support Top Rated Work at Home Helpdesk Help and Support
  • On-site Technical Support Microsoft Exchange Server 2010 Migration 24-7 Exchange 2010 Planning Support Services
  • Online Technical Support UC540 24-Hour Cisco VoIP Phones and Cisco Unity IT Consultant
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  • Professionals Dynamics GP Visual Studio Emergency Dynamics GP Custom Software Consulting Services

  • SQL Server 2019 Enterprise Online Support Services
    Online Troubleshooting SQL Server 2019 on Linux

    Progent's Microsoft-certified SharePoint 2019 and SharePoint Online experts can provide affordable online and onsite consulting, application development, and technical support services for businesses of any size who intend to migrate to SharePoint Server 2019 or SharePoint Online from prior releases of SharePoint. Progent can assist you plan and carry out a cost-effective upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that combines local and cloud-based components into a cohesive intranet solution.

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  • SharePoint Remote Support
    SharePoint Server 2016 Outsourcing

    Progentís Microsoft-certified consultants can provide small and midsize businesses IT consulting, support, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for intelligently connecting people, groups and information. SharePoint Portal Server offers a central location for your workers or customers to access, manage, distribute and interact with relevant information, files, and applications and to interact with one another. It allows quicker and better decisions, more effective sharing across teams and more streamlined business practices. The main objective of SharePoint Server is to bring together, in a productive way, all of the diverse sources of knowledge accessible within and outside an organization. Windows SharePoint Services join workers, clients, teams and projects with the data theyíve created in a way that makes data easy to locate, retrieve and apply.

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  • Remote Network Support Technology Professional Onsite Support Online Technical Support
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  • Remote Technical Support Dynamics GP/Great Plains Remote Dynamics GP Software Technical Support
  • Immediate Chesapeake Nephilim Crypto-Ransomware Remediation Chesapeake, VA
  • Remote Technical Support Macintosh OSX Apple OS X Tiger Support and Setup
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  • SCCM 2012 Patch Management Setup and Support SCCM 2012 Troubleshooting Specialists

  • Meraki Access Point IT Consulting
    2500 Wireless Controller IT Consultants

    Progent's Cisco-certified wireless technology consulting experts can assist you to configure, manage, and troubleshoot Cisco Wi-Fi products such as Aironet and Meraki Wave 2 Wi-Fi access points plus Cisco's Wireless Network Controllers.

  • SCCMM 2016 Integration Support SCDPM 2016 Outsourcing
  • SCDPM 2012 Backup and Recovery Integration Support SCDPM 2012 and Azure Backup IT Consultant
  • SQL 2012 Information Technology Outsourcing Group Chesapeake, VA Microsoft SQL Server Network Support Technician Chesapeake Hampton Roads
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  • SQL Server 2016 Disaster Recovery Configuration SQL Server 2016 OLTP Technical Support
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  • SQL Server Capacity Planning Development Firms SQL 2008 Reporting Services Integration
  • SQL Server Management Studio Consulting Services SQL Server 2012 AlwaysOn Setup and Support
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  • Security Firms Juniper SRX100 Router Juniper SRX Series Gateway Firewall Network Install
  • Security Information Technology Consulting Chesapeake, South Hampton Roads Firewall Consultants South Hampton Roads
  • SharePoint 2019 On Prem Specialists SharePoint 2019 Modern Search Remote Troubleshooting
  • SharePoint Server 2010 Remote Troubleshooting Microsoft SharePoint Server 2010 Network Consultant
  • Small Business IT Consulting Companies Best Practices Microsoft Consulting Best Practices IT Consulting Services
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  • Solaris Online Small Office Computer Consulting Services Urgent Specialist Sun Solaris Remote

  • Antivirus Setup and Support
    Postini Technology

    E-Mail Guard is Progent's economical spam filtering and antivirus managed service that gives small companies enterprise-quality defense against spam, viruses, DHA attacks, and other varieties of email-borne attacks on IT systems. E-Mail Guard is powered by Postini's perimeter management technology, a sophisticated library of web-based spam filtering and virus defense services that stop email assaults before they are able to penetrate the corporate firewall. Perimeter Manager also lets administrators monitor and control their email application, regardless of server platform, hardware type, or data center location.

  • South Hampton Roads SharePoint Server 2019 Technology Consulting Microsoft SharePoint Server Specialist Chesapeake

  • SCCM 2016 Mobile Device Management Remote Technical Support
    SCCM 2016 Site Hierarchy Network Consultant

    System Center Configuration Manager 2016 automates application and device provisioning across multiple sites, simplifies compliance settings control, inventories network assets, guards against corporate data leakage, performs network health monitoring, enables safe self service, and offers a single control mechanism for managing mixed-operating system networks running on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consulting team and Azure cloud experts can assist you with any facet of planning, implementing, using and repairing a System Center 2016 Configuration Manager deployment for on-premises, cloud, or hybrid environments.

  • Specialists Microsoft Dynamics GP Update Dynamics GP System Update Planning Professionals

  • CISM Security Security Programming Firm Amazon hybrid cloud solutions
    Top Ranked Amazon S3 backup Developer Firms

    Progent offers affordable remote consulting to assist companies of any size to integrate Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3 for expandable high-performance storage, and Amazon Glacier for value-priced archival storage. Progent can assist your IT team with every phase of Amazon AWS integration including needs analysis, preparedness evaluation, system design, testing, deployment, centralized administration, performance tuning, software license management, backup/restore mechanisms, and security. Progent offers advanced expertise with firewall configuration and VPN access and can help you deploy all-cloud or hybrid cloud networking models that efficiently incorporate Amazon AWS services. Progent offers occasional consulting to assist you to resolve technical roadblocks or Progent can provide project management outsourcing or co-sourcing to help you move to the Amazon AWS cloud on schedule and within budget.

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  • Azure enterprise hybrid cloud solutions Technology Professional
    Contract Development Microsoft Azure Active Directory

    Progent can help small companies to move all or part of their computing infrastructure to Microsoft Azure. This can streamline IT administration and reduce hardware expense. Microsoft Azure offers a wealth of public cloud services and Progent can assist you to understand the benefits and restrictions of different cloud networking architectures you can use with Azure. Progent can show you how to manage cloud-based or hybrid cloud and on-premises applications and network infrastructure and make sure you avoid the typical mistakes small organizations make when moving to a public cloud. Progent can show you how to configure VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle authentication with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also assist you to configure perimeter firewalls and VPN connections and to manage Apple iOS devices and Android smartphones and tablets.

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  • Systems Management Server 2003 Computer Consultant Largest SMS Upgrade Online Support Services
  • Tech Support For Small Business Windows Server 2016 Chesapeake, VA Immediate Windows 2008 Server Network Security Consultants Chesapeake, South Hampton Roads
  • Telecommuters Consulting Services in Chesapeake - Cybersecurity Systems Consulting Experts Chesapeake, South Hampton Roads At Home Workforce Assistance - Chesapeake - Endpoint Security Systems Consulting Chesapeake, South Hampton Roads
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  • Time Machine and Outlook for Mac Integration Support Support Services Spotlight and Outlook for Mac
  • Top Quality Call Desk Sharing Support Services Microsoft Certified Expert Helpdesk Sharing Online Support Services
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  • Urgent Exchange Server 2003 Upgrade Support and Help Exchange Server 2003 IT Consulting
  • Urgent Online Consulting Meraki MR72 Access Point CCIE Certified Meraki Access Point Management Technical Consultant
  • Urgent Postini Support and Setup Antispam Installation support

  • 2900 Router Onsite Technical Support
    3800 Router Configuration

    Cisco has developed an extensive product line of routers including appliances designed to deliver the protection, bandwidth, and availability required by customers from small businesses to worldwide enterprises and ISPs. Cisco routers include support for redundancy, transparent failover, and backup power for improved fault tolerance and network availability. Progent can help you choose and integrate Cisco routers to establish a solid foundation for your network and to make it easy to expand as you support new users, open new offices, deploy new services, extend your network to clients and partners, and manage an increasingly mobile workforce. Progent offers help with a range of routers based on Cisco's IOS platform, such as the Cisco 800 series of small business routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 3900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, Cisco CRS Carrier Routing System for the network core, plus legacy 3600 and 3700 Routers.

  • VMware vCloud Suite Engineers VMware Cross vCenter NSX Services
  • Video Conferencing Computer Consultant Largest Microsoft VoIP Help and Support
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  • Windows 10 Microsoft Deployment Toolkit Engineer Microsoft Certified Integration Windows 10 Training

  • Exchange 2007 to Exchange 2010 Upgrade Engineers
    Microsoft Exchange 2010 Migration Services

    Progent's Microsoft-certified engineers can provide low-cost remote and on-premises help to carry out your migration to Microsoft Exchange 2010, generate comprehensive documentation of your upgraded email system, educate your network support staff and users to get them ramped up rapidly on Exchange 2010, and offer ongoing administrative consulting and technical help. Progent's consultants can also help you upgrade from Microsoft Exchange Server 2010 to Exchange 2013 or Exchange Server 2016.

  • Top Quality Chesapeake MongoLock Ransomware Removal Chesapeake Hampton Roads
  • Windows 2008 Active Directory Technical Support Microsoft AD Specialists
  • Windows 8.1 Storage Spaces Network Consulting Companies After Hours Windows 8.1 Security Outsourcing
  • Windows Mobile Integration Microsoft Technology Professional Windows Mobile 7
  • Windows Server 2012 R2 Private Cloud Network Consulting Professional Windows Server 2012 R2 Private Cloud
  • Windows Server 2012 R2 Storage Spaces Consultants Windows Server 2012 R2 Hyper-V Virtual Switch Network Consultant
  • Chesapeake Netwalker Crypto-Ransomware Removal Chesapeake
  • Windows Server 2012 R2 Storage Spaces Engineer 24/7 Windows Server 2012 R2 Live Migration Remote Support
  • Windows Server 2016 Software Load Balancing Remote Technical Support Windows Server 2016 Disaster Recovery Support and Help
  • Windows Server Essentials Migration Professional Windows Server Essentials Disaster Recovery Consulting
  • Windows Server Essentials and SQL Server Consult Windows Server Essentials and SharePoint Technology Professional
  • Wireless LAN Site Survey Support and Help Wi-Fi RF Coverage Maps Remote Support Services
  • Work from Home Employees Chesapeake Expertise - IP Voice Systems Guidance Chesapeake, VA, United States South Hampton Roads Teleworkers Chesapeake Consulting and Support Services - VoIP Solutions Consulting Services

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