Expanding your at-home workforce may have a significant effect on network architecture, security/compliance, and company workflows. Progent has 20 years of experience helping SMBs to design, configure, manage, optimize, and debug IT environments that incorporate a remote workforce. Progent can assist your Chesapeake organization to select the appropriate tools and follow leading practices in creating and maintaining a safe virtual office ecosystem for teleworkers that promotes teamwork and returns top value. Progent can provide services that go from as-needed guidance for getting you over occasional IT bottlenecks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Chesapeake, Virginia businesses to succeed with any aspect of building a high-performing work-from-home ecosystem by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk services, security monitoring, data protection solutions, and unified management.

Help Desk Call Center Services for Teleworkers
A fast, company-wide changeover to a telecommuter business model, which could be motivated by a pandemic or as part of a disaster recovery/business continuity plan, can overwhelm even a well-staffed in-house Call Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or augment their Help Desk Call Center with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Desk support services leverage Progent's extensive network of remote technical support specialists along with enterprise-class trouble ticketing and follow-up software to provide an economical, modern Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 desktop support from initial help requests to ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to monitor or update the status of their current trouble tickets, add details, and append screen captures or relevant files. Support services are provided at a significant discount off Progent's ordinary Level 1 desktop support charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support specialists to resolve complex problems. To find out more, go to Progent's Standard Helpdesk Services for small companies.
  • Progent's Call Desk Augmentation Service enables your business to augment your existing Help Desk organization by splitting responsibilities for Support Desk services seamlessly between your in-house support staff and Progent's nationwide roster of PC support technicians and subject matter experts. Progent's shared Call Center service is based on a co-sourcing support solution utilizing the leading professional services automation (PSA) tool for handling help requests and trouble tickets, assigning responsibility, tracking progress, and generating management reports. For information about how Progent's Support Desk Supplementation Services can enable your company to provide world-class IT support to your from-home workers, visit Progent's Support Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and maintaining a productive telecommuter solution for your Chesapeake, Virginia business, phone 1-800-993-9400 or go to Contact Progent.