Enlarging your remote workforce may have a major effect on IT infrastructure, cybersecurity, and corporate processes. Progent has 20 years of experience assisting small and mid-size businesses to plan, deploy, manage, optimize, and debug IT environments that incorporate work-from-home employees. Progent can assist your Chesapeake company to select the right technologies and follow leading practices in creating and operating a safe virtual ecosystem for teleworkers that promotes teamwork and delivers top business value. Progent offers services that go from on demand expertise for getting you over challenging IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can help Chesapeake, Virginia businesses to succeed with any facet of building a high-functioning telecommuting environment by delivering infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk services, security and compliance, data protection solutions, and centralized management.

Help Desk Services for Remote Workers
An emergency, organization-wide switchover to a from-home business model, which might be motivated by an epidemic or as an element of a business continuity plan, can overwhelm even a well-staffed internal Call Center. Progent's Help Desk Call Center services make it possible for organizations to outsource or supplement their Call Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Call Center support services leverage Progent's nationwide team of online technical support specialists combined with world-class ticketing and follow-up technology to provide an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from service requests to trouble ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows at-home employees to check or update the status of their current trouble tickets, enter information, and append screen captures and relevant files. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 desktop service rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT experts to resolve complex problems. For details, visit Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Supplemental Service allows your business to augment your existing Support Desk organization by splitting responsibilities for Help Desk Call Center support transparently between your regular IT support staff and Progent's nationwide pool of PC support engineers and subject matter specialists. Progent's co-managed Call Desk service is based on a co-sourcing support model based on the leading professional services automation (PSA) tool for handling service requests and trouble tickets, assigning responsibility, tracking progress, and producing management reports. To find out how Progent's Help Desk Augmentation Services can help your business to deliver world-class IT support to your telecommuters, refer to Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and managing an efficient telecommuter environment for your Chesapeake, Virginia business, phone 1-800-993-9400 or refer to Contact Progent.