Expanding your remote workforce can have a significant impact on IT architecture, security, and company workflows. Progent has 20 years of experience assisting SMBs to plan, deploy, administer, optimize, and debug IT networks that support work-from-home employees. Progent can help your Chesapeake organization to select the appropriate tools and follow leading practices in building and maintaining a safe virtual office solution for teleworkers that facilitates collaboration and returns maximum value. Progent offers support services that go from as-needed expertise for getting you past challenging technical bottlenecks to full project management to help you successfully complete business-critical tasks.

Progent can help Chesapeake, Virginia businesses to with any aspect of creating a high-functioning work-from-home environment by delivering infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk services, endpoint security, backup/restore solutions, and unified management.

Help Desk Call Center Support for At-Home Workers
A sudden, enterprise-wide changeover to a teleworker workforce, which could be the result of a pandemic or as an element of a disaster recovery/business continuity plan, can overstretch even the most efficient internal Call Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or augment their Support Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center support services leverage Progent's nationwide team of remote IT support experts combined with world-class ticketing and follow-up technology to provide an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 PC technical support from help requests to trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to check or edit their current tickets, add details, and append screenshots and attachments. Desktop support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop service rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT specialists to resolve advanced issues. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Desk Augmentation Service enables your company to supplement your existing Support Desk organization by splitting responsibilities for Call Desk services seamlessly between your in-house support personnel and Progent's extensive pool of PC support technicians and subject matter experts. Progent's shared Help Desk service uses a collaborative support model based on the number one PSA tool for managing help requests and trouble tickets, establishing ownership, monitoring progress, and generating management reports. For details about how Progent's Help Desk Augmentation Services can help your business to deliver world-class desktop support to your from-home workers, go to Progent's Help Desk Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing a productive work-from-home environment for your Chesapeake, Virginia company, phone 1-800-993-9400 or go to Contact Progent.