Enlarging your at-home workforce may have a major impact on IT infrastructure, security/compliance, and company culture. Progent has 20 years of experience assisting businesses of all sizes to design, configure, administer, tune, and troubleshoot IT networks that support at-home workers. Progent can assist your Chesapeake organization to pick the appropriate tools and follow best practices in building and maintaining a safe virtual office ecosystem for teleworkers that promotes collaboration and delivers maximum business value. Progent can provide support services ranging from on demand expertise for helping you over challenging IT roadblocks to full project management to help you carry out business-critical tasks.

Progent can assist Chesapeake, Virginia businesses to with any aspect of creating a high-performing work-from-home environment by delivering infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk augmentation, data security, data protection solutions, and centralized management.

Help Desk Call Center Support for Remote Workers
A fast, company-wide switchover to a telecommuter business model, which could be the result of a pandemic or as part of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed internal Call Desk. Progent's Help Desk Call Center services allow organizations to outsource or supplement their Support Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk services leverage Progent's nationwide team of remote technical support specialists along with world-class ticketing and follow-up technology to offer an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to track or revise the status of their current tickets, enter information, and append screen captures and attachments. Technical support services are provided at a significant price reduction off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast escalation to Level 2 and Level 3 IT experts to deal with advanced issues. To find out more, see Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Desk Supplemental Service enables your business to expand your existing Help Desk team by splitting responsibilities for Help Desk support transparently between your in-house support personnel and Progent's nationwide roster of desktop support technicians and subject matter experts. Progent's shared Call Desk service uses a collaborative support solution utilizing the leading PSA tool for managing help requests and ticketing, establishing ownership, monitoring progress, and producing management reports. For information about how Progent's Support Desk Supplementation Services can help your business to provide best-in-class IT support to your teleworkers, go to Progent's Call Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and managing a productive work-from-home environment for your Chesapeake, Virginia company, phone 1-800-993-9400 or refer to Contact Progent.