Expanding your telecommuter workforce may have a major effect on network infrastructure, cybersecurity, and corporate culture. Progent has two decades of background assisting small and mid-size businesses to plan, deploy, administer, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Chesapeake organization to pick the appropriate technologies and follow best practices in creating and maintaining a secure virtual office ecosystem for telecommuters that promotes collaboration and returns maximum business value. Progent can provide services ranging from as-needed expertise for helping you past occasional IT roadblocks to full project management to help you successfully complete business-critical tasks.

Progent can help Chesapeake, Virginia companies to with any aspect of creating a high-performing work-at-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, cloud integration, Help Desk outsourcing, cybersecurity, data protection solutions, and centralized management.

Help Desk Services for Remote Workers
A sudden, company-wide switchover to a teleworker workforce, which might be driven by an epidemic or as part of a business continuity plan, can overstretch even a well-staffed internal Support Desk. Progent's Help Desk Call Center services allow organizations to outsource or expand their Support Desk by using Progent's online Technical Response Center team.

  • Progent's Standard Help Desk services utilize Progent's extensive network of remote technical support specialists combined with world-class ticketing and tracking software to offer an economical, modern Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 desktop support from service requests to ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to monitor or edit their active tickets, add information, and append screen captures or attachments. Support services are delivered at a significant discount off Progent's ordinary Level 1 technical service charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT experts to deal with advanced issues. To learn more, refer to Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Call Center Augmentation Service enables your company to expand your current Support Desk organization by sharing delivery of Support Desk services seamlessly between your regular support organization and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's co-managed Support Desk service uses a co-sourcing support model utilizing the number one PSA tool for handling service requests and ticketing, assigning responsibility, tracking progress, and generating management reports. For details about how Progent's Help Desk Call Center Augmentation Services can help your company to provide world-class technical support to your at-home workforce, refer to Progent's Call Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and managing an efficient work-from-home solution for your Chesapeake, Virginia company, call 1-800-993-9400 or refer to Contact Progent.