Enlarging your telecommuter workforce can have a significant impact on IT infrastructure, security, and company workflows. Progent has two decades of background helping SMBs to plan, deploy, manage, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can help your Chesapeake organization to select the appropriate tools and adhere to best practices in building and maintaining a safe virtual office ecosystem for telecommuters that promotes collaboration and returns top business value. Progent can provide support services ranging from as-needed guidance for getting you past occasional IT bottlenecks to comprehensive project management to help you successfully complete business-critical initiatives.
Progent can assist Chesapeake, Virginia businesses to succeed with any facet of creating a high-functioning telecommuting ecosystem by providing infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, public cloud connectivity, helpdesk outsourcing, cybersecurity, data protection solutions, and centralized management.
Help Desk Call Center Support for At-Home Workers
A sudden, enterprise-wide transition to a telecommuter business model, which could be the result of a pandemic or as an element of a business continuity preparedness plan, can overwhelm even a high-performing in-house Support Desk. Progent's Call Center services make it possible for organizations to outsource or expand their Help Desk with Progent's online Technical Response Center services.
- Progent's Standard Call Desk support services leverage Progent's extensive team of remote IT support specialists combined with enterprise-class trouble ticketing and tracking technology to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 PC technical support from help requests to ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to monitor or edit the status of their current trouble tickets, add details, and upload screenshots or relevant files. Desktop support services are provided at a significant discount off Progent's normal Level 1 desktop support charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 support experts to deal with advanced issues. To learn more, visit Progent's Standard Helpdesk Services for small businesses.
- Progent's Call Center Augmentation Service enables your business to supplement your current Help Desk Call Center team by splitting responsibilities for Support Desk services transparently between your in-house IT support organization and Progent's extensive team of PC support engineers and subject matter specialists. Progent's co-managed Call Desk service is based on a collective support solution based on the leading professional services automation (PSA) platform for managing service requests and ticketing, establishing ownership, tracking progress, and producing management reports. For information about how Progent's Call Center Supplementation Services can enable your business to deliver world-class desktop support to your teleworkers, go to Progent's Call Desk augmentation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing an efficient work-from-home environment for your Chesapeake, Virginia business, call 1-800-993-9400 or refer to Contact Progent.