Enlarging your telecommuter workforce can have a significant impact on IT infrastructure, security, and company workflows. Progent has two decades of background helping SMBs to plan, deploy, manage, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can help your Chesapeake organization to select the appropriate tools and adhere to best practices in building and maintaining a safe virtual office ecosystem for telecommuters that promotes collaboration and returns top business value. Progent can provide support services ranging from as-needed guidance for getting you past occasional IT bottlenecks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent can assist Chesapeake, Virginia businesses to succeed with any facet of creating a high-functioning telecommuting ecosystem by providing infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, public cloud connectivity, helpdesk outsourcing, cybersecurity, data protection solutions, and centralized management.

Help Desk Call Center Support for At-Home Workers
A sudden, enterprise-wide transition to a telecommuter business model, which could be the result of a pandemic or as an element of a business continuity preparedness plan, can overwhelm even a high-performing in-house Support Desk. Progent's Call Center services make it possible for organizations to outsource or expand their Help Desk with Progent's online Technical Response Center services.

  • Progent's Standard Call Desk support services leverage Progent's extensive team of remote IT support specialists combined with enterprise-class trouble ticketing and tracking technology to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 PC technical support from help requests to ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to monitor or edit the status of their current trouble tickets, add details, and upload screenshots or relevant files. Desktop support services are provided at a significant discount off Progent's normal Level 1 desktop support charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 support experts to deal with advanced issues. To learn more, visit Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Center Augmentation Service enables your business to supplement your current Help Desk Call Center team by splitting responsibilities for Support Desk services transparently between your in-house IT support organization and Progent's extensive team of PC support engineers and subject matter specialists. Progent's co-managed Call Desk service is based on a collective support solution based on the leading professional services automation (PSA) platform for managing service requests and ticketing, establishing ownership, tracking progress, and producing management reports. For information about how Progent's Call Center Supplementation Services can enable your business to deliver world-class desktop support to your teleworkers, go to Progent's Call Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing an efficient work-from-home environment for your Chesapeake, Virginia business, call 1-800-993-9400 or refer to Contact Progent.



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  • Computer Security WatchGuard Firewall
    Network Consulting WatchGuard SSL VPN

    Progent offers support expertise for WatchGuard Firewall security gateways such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can help you choose, configure, and maintain a WatchGuard Firewall/VPN appliance that fits your security requirements and budget. Progent can assist you to maintain outdated WatchGuard firewall appliances or upgrade smoothly to current WatchGuard firewall solutions.

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  • Gentoo Linux Computer Engineer
    Suse Linux Consultant

    If your company is developing Linux-based applications on a network that includes Windows-based servers, desktops, and office productivity products, Progent offers full-service information technology outsourcing that frees you to focus on your area of strategic know-how without the continual hassle of maintaining your business network. Through the use of automated network monitoring and by providing online and on-site support when your business needs it, Progent represents an economical solution for managing an IT system that features high dependability, security, and efficiency. Progent's Linux developer assistance offerings feature full-service it outsourcing, virtual server infrastructure, remote and in-person support and troubleshooting, network monitoring services, and Help Desk support.

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  • QTS Sacramento Internet Data Center Consultancy Consultancy QTS Sacramento Colocation Center
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  • Email Intent Analysis Professional
    ProSight Email Guard Spam Filtering Services Consultant Services

    Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security vendors to provide centralized control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter.

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  • Chesapeake Offsite Workforce Help Desk Outsourcing Assistance Chesapeake, South Hampton Roads
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  • Exchange Server Upgrade Consultant Services
    24 Hour Exchange 2007 to Exchange 2010 Upgrade Services

    Progent offers expert support for each phase of your Exchange 2010 upgrade with services that include outsourced or co-sourced project management services, site prep, project planning, cost estimates of all new software and equipment required, suggested sourcing, system testing at client location or at Progent's testing facility, setting up transitional coexistence of Exchange Server 2010 and Exchange 2003 or 2007, deployment of the production system, decommissioning the old servers, and training for client's IT staff and users.

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  • Consulting Services UNIX, Windows
    Windows and UNIX Consulting

    Progent can help you to plan and execute a smooth migration from a UNIX-based information environment to a network based on Microsoft Windows and capable of supporting Microsoft's powerful office productivity suites, commercial applications, and developer tools. Progent's UNIX, Windows and Cisco consultants and application experts can help you guard your data and minimize productivity discontinuity by developing an effective transition plan that preserves your existing assets in UNIX application and technology. UNIX-to-Windows migration consulting services available from Progent include analysis of existing infrastructure, transition planning and testing, MS Exchange migration services, data and application transition, and processor and media transition and consolidation.

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  • Immediate Work at Home Employees Chesapeake Guidance - Help Desk Augmentation Expertise Chesapeake, VA
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    Linux Online Consulting Services

    Progent provides national online phone support and troubleshooting services for businesses who run UNIX, Linux, or Sun Solaris environments or whose IT systems include a mix of UNIX and Microsoft Windows products. Online network consulting provides optimum leverage for your information technology budget by extending user productivity and shortening the time charged for network analysis and repair. Sophisticated remote support tools and experienced service specialists and consultants allow Progent to handle most network problems without squandering time and money by going to your location. In the vast majority of situations your IT problems can be dealt with over the phone or via a mix of phone help and online access. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISA premier security specialists to assist with the most challenging system issues.

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  • Security Patch Management Onsite Technical Support Support and Integration Mobile Device Management
  • Server Monitoring Engineers Consultants Remote Server Management
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  • Setup and Support Microsoft ISA 2004 Server ISA 2004 Standard Edition Server IT Consulting

  • After Hours Amazon Marketplace Web Service integration Development Company
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    Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that enables Amazon sellers to improve the efficiency of their operations by automating key sales functions including listings, orders, shipments, fulfillment, and finances. By tapping into Amazon's extensive online selling environment and automating their sales processes, vendors can broaden their reach, lower their operating costs, accelerate response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide application programming, workflow integration, project management support, and training so you can shorten development time and costs and speed up your return on investment.

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  • Small Business 100 AP Consultant Services Small Business WAP500 AP On-site Support
  • Small Business IT Consultants Cisco Certified Design Professional (CCDP) CCNA Migration Consultants
  • Small Business Server 2008 Outsourcing Small Business Server 2008 Information Technology Consulting
  • At Home Workforce Chesapeake Consultants - Help Desk Call Center Outsourcing Guidance Chesapeake, South Hampton Roads
  • Small Business Wireless Online Help Office Wireless Specialist
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  • South Hampton Roads, United States Dynamics GP Solution Provider near me in Chesapeake - Implementation Experts MS Dynamics GP Vendor near Chesapeake - Upgrade Expert Chesapeake, VA
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  • SharePoint Server 2007 Configuration
    Office SharePoint Server 2007 Specialists

    Progent's Microsoft-certified experts can help you evaluate the economic case for deploying Microsoft SharePoint 2007, advise you on the most appropriate version of Microsoft SharePoint Server for your application, provide configuration and integration services, assist you to install Microsoft SQL Server as a supporting database, improve your network infrastructure, integrate your off-the-shelf and customized application programs to work with Microsoft SharePoint Server 2007, develop a comprehensive security strategy that includes portal technology, and deliver maintenance and Help Desk support.

  • Specialists Windows 7 Backup and Restore Professionals Microsoft Windows 7
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  • Exchange Server 2003 Support and Help
    Microsoft Exchange Upgrade IT Consultant

    Progent's Microsoft-certified consultants provide technical support and network consulting expertise for Microsoft Exchange Server 2003, Microsoft Windows Server 2003, and for the entire family of Microsoft server platforms. Progent's migration, integration, management, and support services for Microsoft Exchange 2003 Server include system design, deployment, documentation, onsite and off-site technical support, Help Desk outsourcing, expert security consulting, and full-service IT outsourcing.

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  • Technical Consultant Exchange 2010 Upgrade Microsoft Experts Exchange 2010 Support Outsourcing
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  • Development Firm Amazon Marketplace Web Service integration
    Amazon MWS integration Engineer

    Amazon Marketplace Web Service is a library of APIs that allows Amazon sellers to streamline their operations by automating crucial sales activities including listings, orders, payments, fulfillment, and reports. By tapping into Amazon's extensive online selling environment and automating their sales, merchants can broaden their reach, reduce their cost of sales, accelerate response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service consultants can collaborate with your development staff and provide programming, workflow integration, project management support, and training to help you shorten development time and costs and speed up your return on investment.

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  • Top Rated Apple OS X Tiger Network Consulting Apple OS X Tiger Online Support
  • Top Rated Cisco and Microsoft Certified Amazon AWS instances Contract Programming Firm Amazon hybrid cloud solutions Development Firms
  • Urgent SBS 2011 Network Consultants Small Business Server Premium Add-on IT Services
  • Chesapeake Remote Workforce Help Desk Augmentation Consulting South Hampton Roads
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  • Windows Server 2012 R2 Data Deduplication Support Outsourcing Windows Server 2012R2 Server Manager

  • IP Address Management Online Support
    Network Performance Analysis Technical Consultant

    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating complex network management activities, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating devices that require important updates, or resolving performance issues.

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  • 24 Hour ASA 5500 Online Help
    Online Help Cisco ASA 5500

    Progent's CCIE-certified networking experts can help you to manage legacy PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X security appliances. Progent can also assist you to configure, administer, upgrade and debug Cisco ASA 5500-X security appliances with Firepower Services.

  • Windows Server 2019 Live Migration Engineer Help and Support Windows Server 2019 Windows Defender ATP
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  • Windows Server 2019 and SQL Server Support Services Microsoft Expert Windows Server 2019 Hyper-V Network Consultants
  • Windows SharePoint 2007 Services Specialist Windows SharePoint 2007 Services Technical Support Services

  • Linux Network Monitoring, Nagios and MRTG Professionals
    MRTG On-site Support

    Network monitoring typically involves tracking a system's resource usage to help identify data traffic bottlenecks or troubleshoot hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free monitoring utilities that run under Linux or UNIX and can be deployed to observe multi-OS environments where UNIX and Windows operate together. Progent's system integration engineers can show you how to use both these programs to optimize and repair your network. Progent's Linux consulting professionals provide small companies and developers assistance with managing and servicing UNIX and Linux networks that coexist with Windows-based products.

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  • Cisco CCIE Part-Time Job
    Home Based Virtual Office Contract Network Consultants

    If you are an information technology engineer with system support experience, joining Progent and working for our customers will expand your abilities through collaboration with Progent's staff of mutually supportive, high-output consulting experts. Progent's concentration on offering IT consulting and technical support to small and midsize companies will offer you the chance to work in depth with decision makers and contribute significantly to the success of dynamic organizations. Also, Our virtual office network provides the most advanced tools for off-site service and wireless access to allow you to deliver speedy solutions when you take on business-critical issues.

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  • iCloud Support and Setup Apple Macintosh Professional
  • iPad and iCloud Consultant Services Technology Consulting Services macOS and Cisco

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