Chesapeake Remote Workforce Integration Support
Help Desk Augmentation and Outsourcing Consulting
Enlarging your at-home workforce may have a major impact on IT infrastructure, security/compliance, and company culture. Progent has 20 years of experience assisting businesses of all sizes to design, configure, administer, tune, and troubleshoot IT networks that support at-home workers. Progent can assist your Chesapeake organization to pick the appropriate tools and follow best practices in building and maintaining a safe virtual office ecosystem for teleworkers that promotes collaboration and delivers maximum business value. Progent can provide support services ranging from on demand expertise for helping you over challenging IT roadblocks to full project management to help you carry out business-critical tasks.
Progent can assist Chesapeake, Virginia businesses to with any aspect of creating a high-performing work-from-home environment by delivering infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk augmentation, data security, data protection solutions, and centralized management.
Help Desk Call Center Support for Remote Workers
A fast, company-wide switchover to a telecommuter business model, which could be the result of a pandemic or as part of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed internal Call Desk. Progent's Help Desk Call Center services allow organizations to outsource or supplement their Support Desk by using Progent's remote Technical Response Center services.
- Progent's Standard Help Desk services leverage Progent's nationwide team of remote technical support specialists along with world-class ticketing and follow-up technology to offer an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to track or revise the status of their current tickets, enter information, and append screen captures and attachments. Technical support services are provided at a significant price reduction off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast escalation to Level 2 and Level 3 IT experts to deal with advanced issues. To find out more, see Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Call Desk Supplemental Service enables your business to expand your existing Help Desk team by splitting responsibilities for Help Desk support transparently between your in-house support personnel and Progent's nationwide roster of desktop support technicians and subject matter experts. Progent's shared Call Desk service uses a collaborative support solution utilizing the leading PSA tool for managing help requests and ticketing, establishing ownership, monitoring progress, and producing management reports. For information about how Progent's Support Desk Supplementation Services can help your business to provide best-in-class IT support to your teleworkers, go to Progent's Call Desk augmentation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about creating and managing a productive work-from-home environment for your Chesapeake, Virginia company, phone
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24x7x365 Shared Helpdesk Integration Services
Co-managed Call Center Consultant
Progent's Shared Help Desk service makes it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on ConnectWise Manage, the top shared PSA tool for managing end-user service requests, ticketing, ownership, progress tracking, and reporting.
Enterprise hybrid cloud Specialist
Hybrid cloud Specialist
Progent can assist you to design and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid topologies that seamlessly combine local resources as well as one or more cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud integration support services that include Microsoft Azure enterprise hybrid cloud planning and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has two decades of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Security Companies Barracuda Networks F600D Series Firewalls
Auditing Barracuda Networks F-Series Firewalls
Barracuda's value-priced CloudGen Firewall appliances offer web filtering, safe remote access, SSL tunnel VPN, secure SD-WAN, and Zero-Trust support along with centrally managed and monitored services throughout your whole enterprise including on-premises, cloud, and hybrid network architectures. Public clouds supported include Azure, Amazon Web Services, and Google Cloud Platform. Progent has the expertise to be your go-to source for technical guidance, administration, training, and cybersecurity consulting.
SonicWall Firewall Security Firm
Security Firms SonicWall NSA 4650 Firewall
Progent's SonicWall firewall consultants can show you how to configure, manage, and tune SonicWall firewall devices including the newer SonicWall TZ, NSa and NSsp families of firewalls and the older SonicWall PRO 2040 products. Progent's CISM and GIAC-certified cybersecurity experts can show you how to incorporate SonicWall security gateways into an end-to-end network protection solution and design security into your corporate operations.
Consult Microsoft Teams and AAD
Microsoft Teams work from home Specialist
Progent can help you to plan a migration to Microsoft Teams from Skype for Business Online and configure, administer, and troubleshoot a cloud or hybrid deployment of Teams. Progent can help you to integrate Teams with Microsoft Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your PSTN gateway.
Wi-Fi Site Survey Consulting Services
Wireless Site Survey Engineer
Progent's wireless site survey and predictive modeling help you to design, install and troubleshoot a Wi-Fi network customized for your facilities, offering your business a WLAN that has the reception, performance, capacity, Quality of Service, data protection, and hand-off capability your company needs. Wi-Fi survey services from Progent include online predictive modeling for planning a wireless LAN and on-premises survey services for validating, tuning, and troubleshooting a functioning wireless network.
Windows and UNIX Consultant Services
UNIX, Windows Consultant Services
Progent's UNIX platform consulting services provide small companies and developers assistance with managing and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered networks. Progent can give your organization access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad array of expertise provides you with a convenient one-stop consulting firm to show you how to create and manage a protected and reliable mixed-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX such as macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Configuration SQL Server 2017
SQL Server 2016 Support and Integration
Progent's Microsoft certified consultants can offer small and mid-sized companies advanced Microsoft SQL Server help. Microsoft SQL Server is a complete, web-ready database and data analysis platform that enables the speedy creation of enterprise-class business applications that can give your business a competitive advantage. SQL Server provides built-in support for XML and can query over the Internet and outside the corporate firewall. In addition to providing expertise, support and problem solving services, Progent's SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity of your IT system. Progent can also help you upgrade from older editions of Microsoft SQL Server to Microsoft SQL Server 2005.
Apple Logic Training Professional
Quark Training
Progent's Mac consultants can promote the creative facets of Macintosh computing by offering consulting services and training in imaging, sound, and video. Progent's support professionals can provide expertise in a variety of Mac programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific projects such as capturing or digitizing audio or video or configuring an audio/video production studio.
Remote Troubleshooting Windows Server 2022 with Linux
Specialist Windows Server 2022 Clusters Sets
Progent's certified Windows Server 2022 consultants can assist your organization to plan and carry out a cost-effective upgrade to Windows Server 2022 using a self-hosted deployment architecture or a hybrid deployment model that integrates cloud-hosted Windows Server on Azure with a datacenter-based installation of Windows Server 2022.
MRTG IT Consultant
Linux Network Monitoring, Nagios and MRTG Consultants
Network monitoring commonly involves tracking a network's resource usage to help identify data traffic backups or fix hardware or program issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free network monitoring tools that work under Linux or UNIX and can be used to observe multi-OS networks where Linux and Windows operate together. Progent's system support consultants can show you how to take advantage of both these tools to tune and repair your network. Progent's Linux consulting services offer small companies and programmers assistance with managing and supporting UNIX/Linux and Solaris systems that work with Microsoft-based products.
Support Outsourcing SharePoint Workspace 2010
Integration Support SharePoint Workspace 2010
Progent's Microsoft consultants offer cost-effective remote technical support and development services to help you to plan, deploy, manage, and troubleshoot Microsoft SharePoint 2010 environments that can include web sites that can function as portals, extranets, document and media management applications, wikis, data warehouses, business information systems, enterprise-wide search, workflows, and other utilities to promote and improve collaboration. Progent can help you combine SharePoint 2010 with Microsoft SQL Server and with other data sources and with Microsoft's familiar desktop applications including Excel, Word, PowerPoint, and Project. Progent can assist your business to migrate from earlier releases of SharePoint or move a multi-vendor mix of web applications into a consolidated and easy-to-manage SharePoint 2010 environment.
CRISC Certified Risk and Information Systems Control Manager Consulting Services
CRISC Certified Risk and Information Systems Control Auditor Engineer
Progent offers the services of a CRISC-certified risk management consultant to help your company to design and deploy an enterprise risk management (ERM) strategy based on leading practices identified by CRISC and geared to match your company's risk appetite, business goals, and budgetary guidelines.
IT Consultant Firepower
CCIE Expert Certified Firesight Technical Support Services
Cisco's Firepower Next Generation Firewalls provide a major performance boost over Cisco's popular ASA 5500-X firewalls and offer centralized control of modern security features like application visibility and control, next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection (AMP), URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall consultants can help you to design and carry out a smooth migration to Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower firewalls with Cisco's security services to create and centrally control network environments that include branch offices, data centers, and cloud resources.
Online Help Microsoft Financial Software
Dynamics GP Great Plains Accounting Online Help
Progent's Microsoft certified consultants offer a variety of support services for Microsoft Dynamics GP. Dynamics GP is a financial and ERP package based, like all Microsoft accounting tools, on the expandable and popular foundation of Microsoft Windows technology. Dynamics GP offers a cost-effective tool for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is simple to install and integrate, and with its modular approach you can license only the capability you currently need, with the option to add clients and enlarge capabilities in the future. Progent's Microsoft Dynamics GP support experts can show you how to install, customize and administer the current version of Microsoft Dynamics GP or migrate smoothly from an earlier edition.
Online Support Microsoft 365 AD FS
Emergency Microsoft 365 and iOS On-site Support
Microsoft has made a strong effort to enable seamless hybrid ecosystems that integrate Microsoft 365 and on-premises Exchange systems. This allows you to have certain Exchange mailboxes located on your physical datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consulting team can assist your organization with any phase of designing, integrating and debugging your hybrid Microsoft 365 Exchange Online deployment. Progent's Exchange specialists can provide occasional support to help you resolve stubborn technical issues and also offer extensive project management outsourcing to make sure your hybrid Exchange initiative is completed on schedule and within budget.
WiFi 6/6E Solutions Consult
Computer Engineer 802.11ac Wi-Fi Network
Progent can show you how to design, deploy, manage, monitor, and troubleshoot a viable Wireless network architecture, recommend appropriate technology, and configure access points, bridges, antennas, wireless controllers, and other wireless products. Progent can also help you create a complete 802.11x system security plan that is well aligned with the security plan for your overall corporate network.
Open Now Horizon3.ai NodeZero Cybersecurity Pen Testing Security Contractors
Award Winning Horizon3.ai NodeZero PEN Testing Information systems Security Outsourcing
Progent's certified cybersecurity experts can perform NodeZero-powered threat assessments to verify your security defense systems and policies are properly set up and effective.
24 Hour Advantages of IT Outsourcing Whitepapers
Small Business IT Outsourcing White Papers
Progent's IT outsourcing services offer economical computer support for mid-size corporations. Whether it includes designing system architecture, setting up an internal Help Desk or using an outside one, deploying a new email platform, monitoring your system, or developing an on-line eCommerce application, outsourcing your network technical services can reduce expenses and eliminate risks, allowing IT service budgets to grow in a more moderate and manageable fashion than is possible by amassing a bulky, knowledgeable in-house IT organization. Progent's Outsourcing White Paper and datasheets tell you how Progent can enable you to create a secure and robust system foundation for your critical Windows-powered applications such as Windows 2008, Exchange Server 2007, and Microsoft SQL Server 2008.
Windows Server 2022 Azure Arc Integration Support
Windows 2022 Hyper-V Technical Support
Progent's certified Windows Server 2022 experts can help your company to plan and implement an efficient migration to Windows Server 2022 that features high availability and that is based on a self-hosted system architecture or a hybrid deployment model that combines cloud-based Windows Server on Azure with a self-hosted installation of Windows Server 2022.
SIP Trunking IT Services
CUCM and SIP Integration Consulting
Progent's Cisco-certified SIP infrastructure consultants can help organizations of any size to plan, integrate, manage, troubleshoot and enhance Cisco's SIP (Session Initiation Protocol) infrastructure technology and Cisco's CUBE-based IP PSTN trunks and offer cost-effective online or onsite expertise to assist you to move smoothly to a modern unified communications ecosystem that offers accelerated return on investment. Progent's certified Microsoft unified communications experts can assist you to establish interfaces between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video platforms such as Skype for Business or Lync Server for connectivity to a SIP PSTN trunk.
NetDocuments ndThread Professionals
Consulting NetDocuments ndThread
NetDocuments (NetDocs) is a cloud-based document management system designed for legal workflows. Progent offers online access to NetDocuments experts who can assist legal departments and law firms to design, deploy, manage, optimize, or debug a document management system (DMS) environment based on NetDocuments.
Remote Computer Support Specialists
Remote Network Support Consulting Services
For mid-size businesses who need network consulting services, Progent can deliver a variety of alternatives such as local service, remote assistance, phone-based Help Desk, 24x7 support with remote system monitoring, emergency staffing, business relocation services, software development, and professional consultation. For medium-size companies in California or other regions serviced by Progent's onsite consultants, Progent offers expert onsite support for solving technical problems rapidly and affordably.
IT Consulting Firm Consulting Hourly Rate
CISSP Certified Security Consultant Hourly Cost Consulting Services Firm
Progent's pricing model is to charge for phone service and on-site help by the minute. As a result, you owe only for received services. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no minimum charge and requires no monthly commitment for support services provided during normal working hours. Many service organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for quick solutions so you won't be tempted to allow less critical problems to fester.
Consulting Ryuk ransomware protection
ransomware cleanup and file recovery Engineer
Progent's proven ransomware recovery consultants can assist your business to reconstruct a network victimized by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.
Microsoft Windows 2008 R2 Computer Engineer
Top Quality Microsoft Experts Windows Server 2008 DirectAccess Technical Support
Progent's Microsoft-certified professionals can help you to calculate the advantages of Windows Server 2008 for your business, develop pilot programs and migration strategies, install Windows Server 2008 with your IT environment and workload, educate your support staff how to use enhanced administration utilities, and provide ongoing consulting and technical support via budget-friendly alternatives including Help Desk service and online technical assistance.
At Home Employees Collaboration Software Technology Consulting Services
Remote Workers Collaboration Software Network Consultants
Progent can help small and mid-size businesses to set up collaboration solutions to make it easy for their telecommuters to benefit from positive interaction with fellow workers and clients.
Remote Workforce Cloud Integration IT Services
Configuration At Home Workforce Cloud Integration
Progent can help small and medium-size companies to provide their home-based workers with efficient integration with public cloud applications and services.
LifeSize Telepresence Consultancy
Consultancy Radvision XT5000
Progent can provide the support of a senior consultant with extensive experience configuring, managing, and upgrading video conferencing systems from top-tier vendors such as Cisco, TANDBERG, Polycom, LifeSize, and Radvision. Progent's consultants can coordinate with your in-house network support group, your ISP, and your video conferencing technology vendor to assist your company increase the strategic value of your telepresence ecosystem.
Microsoft Exchange 2016 Migration IT Consultants
Urgent Exchange Server 2016 Upgrade Computer Consulting
Progent can assist you in any and all facets of your migration to Exchange Server 2016 including planning high availability infrastructure for a local, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange 2016 Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V strategy; specifying mass storage requirements for your VMs, mailbox databases and log files; setting up hardware load balancing (HLB) for high-availability CAS services; planning, setting up and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating the firewall; resolving SSL issues; performing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web.
Support and Help Telecommuter Services
Helpdesk for Remote Workforce IT Consultants
Progent has 20 years of background assisting small and medium-size companies to plan, deploy, tune, administer, and troubleshoot IT networks that support telecommuters.
Microsoft Exchange Server 2010 Migration Professionals
Exchange 2010 Upgrade Engineers
Progent's Microsoft-certified engineers can deliver low-cost remote and on-premises help to carry out your upgrade to Microsoft Exchange 2010, produce thorough documentation of your new messaging system, train your network support team and users to get them ramped up quickly on Exchange 2010, and offer continuing management consulting and technical support. Progent can also help you upgrade from Microsoft Exchange 2010 to Exchange Server 2013 or Exchange Server 2016.
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