Enlarging your at-home workforce may have a major effect on network architecture, security, and corporate culture. Progent has two decades of experience helping small and mid-size businesses to design, deploy, manage, tune, and debug IT environments that support a remote workforce. Progent can help your Chesapeake organization to select the right tools and adhere to leading practices in creating and operating a secure virtual office solution for teleworkers that promotes collaboration and returns maximum value. Progent offers services that go from on demand expertise for getting you past occasional IT bottlenecks to full project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can assist Chesapeake, Virginia businesses to with any aspect of creating a high-functioning telecommuting environment by delivering network infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk augmentation, security and compliance, data protection solutions, and centralized management.

Help Desk Call Center Services for Telecommuters
An emergency, enterprise-wide changeover to a telecommuter workforce, which could be driven by an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overstretch even a well-staffed internal Call Center. Progent's Help Desk services allow businesses to outsource or expand their Help Desk Call Center by using Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk services leverage Progent's extensive network of remote technical support specialists combined with enterprise-class trouble ticketing and tracking software to offer an economical, advanced Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 PC technical support from initial help requests to trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to check or edit the status of their active tickets, enter information, and upload screen captures and relevant files. Technical support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop support charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support specialists to resolve complex problems. To find out more, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Call Center Augmentation Service allows you to augment your existing Support Desk organization by splitting responsibilities for Help Desk Call Center support transparently between your regular support personnel and Progent's extensive team of desktop support technicians and subject matter experts. Progent's co-managed Call Center service uses a collective support model utilizing the leading professional services automation (PSA) tool for handling service requests and trouble tickets, assigning responsibility, tracking progress, and producing reports. To learn how Progent's Call Center Augmentation Services can enable your business to deliver best-in-class IT support to your teleworkers, refer to Progent's Call Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining an efficient work-from-home solution for your Chesapeake, Virginia business, phone 1-800-993-9400 or refer to Contact Progent.