Chesapeake Teleworkers Connectivity Support and Consulting
Help Desk Solutions Consultants
Expanding your telecommuter workforce may have a major effect on network infrastructure, cybersecurity, and corporate culture. Progent has two decades of background assisting small and mid-size businesses to plan, deploy, administer, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Chesapeake organization to pick the appropriate technologies and follow best practices in creating and maintaining a secure virtual office ecosystem for telecommuters that promotes collaboration and returns maximum business value. Progent can provide services ranging from as-needed expertise for helping you past occasional IT roadblocks to full project management to help you successfully complete business-critical tasks.
Progent can help Chesapeake, Virginia companies to with any aspect of creating a high-performing work-at-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, cloud integration, Help Desk outsourcing, cybersecurity, data protection solutions, and centralized management.
Help Desk Services for Remote Workers
A sudden, company-wide switchover to a teleworker workforce, which might be driven by an epidemic or as part of a business continuity plan, can overstretch even a well-staffed internal Support Desk. Progent's Help Desk Call Center services allow organizations to outsource or expand their Support Desk by using Progent's online Technical Response Center team.
- Progent's Standard Help Desk services utilize Progent's extensive network of remote technical support specialists combined with world-class ticketing and tracking software to offer an economical, modern Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 desktop support from service requests to ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to monitor or edit their active tickets, add information, and append screen captures or attachments. Support services are delivered at a significant discount off Progent's ordinary Level 1 technical service charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT experts to deal with advanced issues. To learn more, refer to Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Call Center Augmentation Service enables your company to expand your current Support Desk organization by sharing delivery of Support Desk services seamlessly between your regular support organization and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's co-managed Support Desk service uses a co-sourcing support model utilizing the number one PSA tool for handling service requests and ticketing, assigning responsibility, tracking progress, and generating management reports. For details about how Progent's Help Desk Call Center Augmentation Services can help your company to provide world-class technical support to your at-home workforce, refer to Progent's Call Desk augmentation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about building and managing an efficient work-from-home solution for your Chesapeake, Virginia company, call
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ProSight Remote Infrastructure Monitoring Computer Consultants
ProSight Network Infrastructure Monitoring On-site Technical Support
Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating complex network management activities, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating devices that require important updates, or identifying the cause of performance bottlenecks.
Remote Support System Center 2012 R2 Virtual Machine Manager
VMM Console IT Consultants
Progent's Microsoft-certified consultants can assist organizations of all sizes to adhere to best practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage systems, and libraries; design, integrate, and manage private clouds, VMs, and services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for enterprise-class monitoring and reporting. Progent can help your company to migrate from a legacy version of SCVMM or from another management system, and Progent can show you how you to enhance and repair your current SCVMM 2012 environment so you get the highest possible return on investment.
Juniper J Series Router Security Auditing
Juniper J Series Router Information Technology Consulting
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Technology Professional Microsoft Office 365 Webinar
Online Windows Desktop Training Small Office IT Consulting Services
Progent offers customized remote instruction for popular client apps and environments including Office and Office 365 Excel, Word, Access and Visio plus Acrobat Writer, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10 and 8.1. Remote instruction provides the benefits of conventional in-person seminars, such as immediate communication between students and trainers, but avoids the costs of transportation and the hassle of attempting to synchronize the schedules of many workers. Offered to individuals or classes of any size, Progent's virtual training allows the instructor to run the class from an online office while the students can be spread throughout a campus or all over the the U.S. Virtual learning supports powerful learning mechanisms like virtual white boards, real-time questions, and collaborative applications. Classes can be brief and personalized to specialized topics or longer in time and wider in coverage.
Security patch management Consulting
Biggest Wi-Fi access point patch management Technology Professional
Progent's support services for software and firmware patch management offer businesses of any size a flexible and affordable alternative for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your virtual and physical; servers, endpoints scanners, infrastructure appliances like routers and wireless access points, and Internet-of-Things devices such as sensors and robotics.
Engineer 64-bit Computing
64-bit Server Computer Engineer
Progent’s Microsoft-expert consultants can assist your organization to enhance your workstations from 32 bits to 64 bits. Progent can help you to understand the costs and advantages of moving to 64-bit desktop computing, plan an affordable upgrade strategy that reduces operational disruptions, and provide economical, expert online support to assist your organization to install 64-bit desktop software and applications on your existing hardware.
Catalyst Switch VLAN Specialists
Catalyst 3850 Switch Integration Support
With Cisco Catalyst switches for small and mid-size businesses, Cisco allows organizations to gain the full benefits of bringing intelligence to their IT infrastructures. Cisco's Catalyst switch technology makes it possible to enable features that make your IT network highly available to handle time-critical requirements, scalable to support future growth, secure enough to guard confidential data, and designed for prioritizing and controlling all traffic to streamline system operations. Progent's CCIE and CCNP certified engineers can show you how to pick out and deploy Cisco Catalyst switches that make sense for your company. Also, Progent's CISA certified security specialists can help you create a comprehensive protection plan and set up Catalyst switches so they help support your security strategy. Cisco Catalyst switching products that Progent supports include Cisco's Catalyst 2940 switches, Catalyst 3750 switches, Catalyst 4500 switches, and Cisco Catalyst 6500 switches.
Immediate Remote Technical Support macOS and OS X
Apple iPad Integration
Progent's consultants can provide Apple macOS and OS X users a range of services including workstation support, Apple macOS and OS X consulting, Apple Mac co-existence with Windows networks, Entourage and Exchange Server help, network protection services, and custom education. Progent can help clients to migrate to macOS from Mac OS X or earlier editions of OS X and Progent can provide expertise with macOS and Mac OS X application software. Progent's specialists in Apple technology can also assist you with iPhone support and Apple iPad synchronization, or moving to iCloud. For computer networks based solely on Mac OS X or for systems incorporating a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the difficulty of planning, integrating and supporting a network environment that is reliable, safe, fast and able to achieve your organization's objectives.
MOM 2007 Online Consulting
Microsoft System Center Operations Manager Computer Consultant
Mid-sized businesses can derive all the benefits of Operations Manager 2007 and have fast access to Progent’s Microsoft and Cisco Premier Certified network support professionals. Thanks to Progent's economically priced network support packages, medium-size organizations can choose a basic co-sourcing package based on System Center Operations Manager with network monitoring, automated alerts, comprehensive system analysis, Help Desk Call Center, and online troubleshooting. For businesses with mission-critical applications who need high availability networking, Progent offers a comprehensive 24x7 outsourcing solution. Progent offers expertise in Operations Manager to offer medium-size company information systems enterprise-class availability, protection and productivity.
Virtual Server Technology Professionals
Server Consolidation Support and Help
Server growth puts pressure on IT budgets and administrative resources. Server consolidation via a virtual architecture offers lower total cost of ownership of servers and quicker return on investment, more efficient utilization of physical computers, simplified operations, increased network availability, and easier manageability. Typical usage scenarios for virtual servers are resource consolidation, economical hosts for mission-critical legacy software running on obsolete operating systems, and affordable isolation of program development or pilot testing systems from on-line systems.
Consulting Hourly Rate Computer Consultants
Consulting Hourly Rate IT Service
Progent's pricing model is to charge for remote service and on-site visits by the minute. Consequently, you are invoiced exclusively for received services. Progent does not demand a higher rate for off-hours or urgent service, and within California or in regions where Progent offers in-person service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no initialization charge and requires no monthly commitment for support services delivered during normal business hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick repairs so you won't be tempted to permit minor problems to stay unaddressed.
24x7 Consulting Services Company Endpoint Management
Information Technology Consultant Workspace ONE Endpoint Management
Progent's Microsoft-certified engineers can assist you to streamline desktop PC update and patch management by delivering expertise with administration platforms like Microsoft System Center Configuration Manager 2007, Systems Management Server, and Windows Server Update Services.
SharePoint 2010 Troubleshooting
Microsoft Certified SharePoint Web Parts Consulting Services
Progent's Microsoft-certified consultants can provide affordable online technical support and programming services to assist you to plan, deploy, manage, and maintain Microsoft SharePoint 2010 environments that can feature web sites that can function as intranets, extranets, document and media management applications, wikis, data warehouses, business information systems, enterprise search, Visio-driven workflows, and other tools to support and enhance information sharing. Progent can show you how to integrate SharePoint 2010 with Microsoft SQL Server and with third-party data sources as well as with Microsoft's popular office productivity programs including Office Excel, Word, PowerPoint, and Visio. Progent can help you to migrate from earlier releases of SharePoint or move a multi-vendor mix of web applications into a unified and easily managed SharePoint 2010 solution.
UNIX, Windows Specialist
Windows and Solaris Computer Consultant
Progent's UNIX family consulting services offer small businesses and developers help with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent can give your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide array of expertise offers you a convenient single source to help you create and manage a protected and reliable mixed-platform network and communications environment that supports UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX including macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
wireless IP phones and CUCM Online Help
wireless IP phone upgrades Technology Consulting
Progent's wireless IP phone configuration experts can provide remote and onsite assistance to help you build and manage a Cisco Wi-Fi VoIP phone deployment by providing services that can range from troubleshooting the set up of an IP phone or access point to providing comprehensive project management outsourcing or co-sourcing services for updating the Wi-Fi architecture of an entire campus.
Project Management Test Lab Consultants
Bandwidth Throttling Test Lab Consulting
The Progent Test and Training Lab at the QTS (formerly Herakles) Colocation Center can be used for testing mission-critical applications, creating cost-effective system upgrade procedures, assessing and optimizing performance, designing or validating business continuity solutions, mitigating compatibility issues, and establishing training environments for new technologies. For Progent customers who lack adequate in-house resources to configure effective pilot environments, Progent's Test and Training Lab cuts capital costs and technical risk and helps keep critical IT projects on schedule.
Extended Helpdesk Professional
24 Hour Configuration Supplemental Helpdesk
Progent’s Shared Call Center service allows your business to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent’s Co-managed Help Desk service is an advanced service desk solution based on the top shared PSA platform for managing service requests, ticketing, ownership, status tracking, and reporting.
Microsoft Exchange 2016 Migration Planning Online Support
Computer Consulting Exchange 2016 Upgrade Planning
Progent can assist your business in all facets of your upgrade to Microsoft Exchange 2016 such as designing HA infrastructure for an on-premises, cloud-based or hybrid environment; server and CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization strategy; determining mass storage requirements for your virtual machines (VMs), databases and log files; configuring HLB for high-availability CAS services; planning, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; updating the firewall; creating SSL certs; performing client remediation with Office desktop or Office 365; and configuring Outlook on the web.
After Hours SQL Server 2014 In-memory OLTP Computer Engineer
SQL Server 2014 AlwaysOn Availability Groups Technical Consultant
Microsoft SQL Server 2014 incorporates major improvements in key areas such as speed, uptime, compliance, and cloud integration. SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory technology that works seamlessly with all types of applications including OLTP, enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective online and onsite consulting services such as system design, deployment, administration, remediation, and software development services to help businesses of all sizes to achieve maximum business value from their SQL Server 2014 deployment.
Cybersecurity Security Evaluation Consultants
Security Evaluation Consultant
Progent has created several network security service bundles intended to deliver larger institutions a professional and comprehensive security assessment from a team of premier security engineers. All Progent's network security evaluation bundles incorporate a collection of procedures including network scans from within and from outside the corporate security perimeter, expert interpretation of scanned data by accredited security consultants, production of a paper documenting the results, plus an interactive high-level executive outbrief and a detailed interactive outbrief for internal IT engineers.
Exchange 2000 Upgrade Migration Consulting
Microsoft Exchange 2000 Upgrade Setup and Support
Progent is among the most qualified network support companies for creating email and messaging solutions based on Microsoft Exchange 2000. Progent is skilled in helping small and mid-size businesses get all the benefits of Microsoft Exchange Server 2000 under typical situations including updating from Exchange 5.5, moving from an ISP-managed or POP3 e-mail system, and jobbing out your Exchange 2000 Server administration.
Network Load Balancing Professionals
Computer Consultants Cisco LocalDirector 400 series
Progent offers fault tolerant load balancing support that addresses system load balancing, load balanced applications, LAN/WAN backbone routing, and content dispatching technology such as F5 Networks 3DNS. fault tolerant load balancing vendors for which Progent can provide consulting expertise include Microsoft Windows 2003 Server Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco Content Services Switch, Cisco Content Engine and LocalDirector 400 series, and F5 Networks BIG-IP.
Microsoft Dynamics GP ERP Professionals
Engineer Microsoft Financial Software
Progent can help you plan and execute a smooth move to Dynamics GP/Great Plains so that you preserve your information, strengthen your protection, enhance your analytics, take complete advantage of Microsoft Office integration, and reduce productivity interruption by creating and following a sensible migration plan. Progent can also help train new Dynamics GP/Great Plains users so you don't waste productivity. Progent can enhance your company reports and business analytics by offering Crystal Reports consulting, FRx assistance, and Microsoft Excel support. Progent's background with Microsoft .NET technology, Microsoft SQL Server applications, and designing with VBasic, XML and other tools make it possible to create custom business applications and eCommerce programs that integrate seamlessly with Microsoft Dynamics GP.
Exchange 2010 Upgrade Specialist
Exchange 2010 Upgrade Specialists
Progent's Microsoft and Cisco-certified consulting experts can assist your organization to determine the value of Microsoft Exchange Server 2010 for your business and can help your IT staff to design and implement a smooth migration to Microsoft Exchange Server 2010 from Exchange Server 2003 or Microsoft Exchange 2007 that will provide quick payback by increasing your productivity, lowering the cost of equipment and service, streamlining management, and consolidating your vital communications platforms.
Top Cisco ASA 5500-X Firewall Computer Consultants
Cisco ASA Configuration Specialist
Progent's Cisco-premier CCIE network engineers can help you to maintain your legacy PIX 500 or Cisco ASA 5500 firewalls or migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to design, configure, tune, administer and troubleshoot firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services
CISSP Certified Network Security Architect Engineers
CISSP Certified Security Consult
Progent's CISSP-certified cybersecurity experts can assist organizations of all sizes with any facet of IT security. Progent can create cost-effective security systems that guard a small office against advanced threats or Progent can design, deploy, and monitor a comprehensive security environment for hybrid enterprise networks that accommodate local, online, and mobile clients sharing network resources distributed across multiple physical datacenters and various clouds.
Microsoft SQL Server Networking Help
Microsoft T-SQL Design
Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis solution that enables the rapid development of a new generation of enterprise-class applications that can provide your company a critical competitive edge. SQL Server features core support for XML and the capability to communicate across the Internet and beyond the firewall. The expertise of Progent's Microsoft-certified SQL Server 2000 engineers, averaging more than over 10 years of background helping with Microsoft technology, ensures you success in planning, installing and supporting Microsoft SQL Server solutions that are seamlessly integrated with other applications powered Microsoft's .NET environment.
Consulting Services Supplemental Staffing
On Demand Staffing Services Remote Support
Progent's short-term IT staffing services allow organizations to respond to sudden increases in demand for network support personnel without incurring the expense and delays that come with vetting and recruiting reliable technical help and without adding to your permanent head count.
Full-Time Job Virtual Office Certified
Immediate Home Based Cisco Consultant Work At Home Job
Progent is convinced that a carefully architected and executed network can be a crucial piece for enabling a company's growth, and we apply this credo in our own network environment. We have built a zero-downtime virtual office network that allows our in-house consultants and authorized contractors to deliver rapid and effective support, cooperate easily on challenging jobs, and gain from professional and private growth from acting as a member of a dynamic business ethos of personal drive and freedom.
Microsoft Certified Partner System Center Configuration Manager Remote Support
SCCM Boundary Groups Consultant
Configuration Manager automates application and device deployment across multiple sites, centralizes compliance settings control, inventories network resources, protects against company data leakage, provides health reporting, allows safe self service, and offers a common point of control for administering multi-OS networks based on on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consulting team and Azure cloud integration specialists can help you with any facet of planning, installing, operating and troubleshooting a SCCM solution for local, cloud-based, or hybrid environments.
Cisco Firepower Consultant Services
Cisco Firepower integration Online Support Services
Cisco's Firepower NGFWs Firewalls provide a major performance boost compared to Cisco's previous-generation ASA 5500-X security appliances and include unified control of advanced security features such as application visibility and control, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco CCIE-certified firewall consultants can assist your organization to design and carry out a smooth upgrade to Cisco Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you integrate Firepower appliances with Cisco's security services to create and centrally manage IT ecosystems that include branch offices, data centers, and cloud resources.
Ubiquiti UniFi Controller software Consultant Services
Award Winning Ubiquiti Security Gateway Consulting Services
Ubiquiti's UniFi line of Wi-Fi infrastructure devices includes a wide selection of Wave 2 Wi-Fi access points (APs), security gateways, and managed switches. Ubiquiti UniFi devices running throughout multiple venues with any number of access points can be remotely provisioned and administered with Ubiquiti's free UniFi Controller software, which centralizes and streamlines setup, discovery, administration, optimization, troubleshooting, monitoring, and reporting. Progent can provide the skills of veteran Wi-Fi consultants who can assist your organization to determine the value of Ubiquiti’s UniFi technology for your business and assist you to design, install, manage, and troubleshoot your UniFi ecosystem.
Technology Professional Private Clouds for Small Businesses
ProSight VM Hosting Specialists
Progent's ProSight Virtual Hosting service offers complete hosting of a small or mid-size organization's production servers in an environment that gives the maximum level of dependability and scalability and is also simple to migrate to another host. ProSight Virtual Hosting and management options are based upon mature virtualization techniques that enable small companies with mixed- platform IT systems to save significantly on the expense of capital investments, system maintenance, and IT administration while benefiting from world-class fault tolerance and an unprecedented level of vendor independence.
Technology Professional XenMotion
Citrix Live Migration Engineer
Progent's Citrix-accredited engineers can help you to evaluate the strategic advantages of XenServer and additional Citrix platforms, and can help you to plan, validate, implement, troubleshoot, and maintain a Citrix XenServer installation. Progent can also assess your current XenServer deployment and help you to optimize consolidation, performance, protection, uptime, and disaster recovery.
Open Now Microsoft LCS Server IM On-site Support
Microsoft LCS Server 2007 Support and Setup
Microsoft Office Communications Server provides Instant Messaging and presence in a scalable, world-class solution featuring advanced protection, transparent compatibility with popular Microsoft products, an extendable, industry-standard development environment, and compliance with regulatory requirements such as HIPAA, SOX, and GLB. Communications Server offers lower costs and elevated business efficiencies, increased worker productivity, and better intellectual property security. Microsoft Office Communications Server has been replaced by Lync Server, which in turn has been replaced by Skype for Business. Progent's certified unified communications consultants offer remote and on-premises configuration support and troubleshooting help for your Office Communications Server environment and can assist you to evaluate the advantages of upgrading to Microsoft's Skype for Business. Progent can also assist you to design and implement a smooth upgrade that will add business value to your IT system
Catalyst 802.11ax AP Upgrade Online Help
Catalyst 802.11ax Wireless Support and Help
Progent's Cisco Catalyst 9100 Series Wi-Fi 6 WAP consultants offer affordable online and onsite support for Catalyst Wi-Fi 6 wireless access points.
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