Fast Remote Support for Chesapeake IT Networks
Immediate Phone Help for Chesapeake SystemsFor businesses located in Chesapeake or anywhere in the state of Virginia, Progent offers remote technical support for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified engineers have delivered online troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with challenging networking problems, as well as the services of CISSP-accredited cybersecurity experts to help with high-level security architecture and diagnostic issues.

Progent's remote support engineers provide excellent leverage because they possess the real-world background and are equipped with the sophisticated tools needed to resolve most information system problems rapidly. Efficient support reduces direct costs since service calls accumulate minimal chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your organization saves additionally with indirect expenses by reducing or eliminating system downtime and related costs due to business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced remote technical support know-how is particularly important in environments that are dependent on public clouds for vital network infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's pricing policy for remote help is structured to leverage your network support dollar. Progent bills per minute for telephone-based consulting, so you are invoiced just for the services that you actually get. In contrast to typical online support organizations, Progent asks for no initialization fee or minimum job duration. Progent's per-minute billing unit and clean model for billing save you from situations where speedy. minor solutions somehow end up as major invoices. Progent's penchant for dealing with problems efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a set of customized tools and field-tested methodologies which ensure the maximum degree of efficiency for remote engineering help and troubleshooting for IT networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the engineers of Progent's Technical Response Center to link to your company's environment remotely without violating corporate security.

Progent's sophisticated technical support database system maintains comprehensive documentation describing the support that Progent's clients have received. Progent's team engineers have the benefit of the records of support delivered to each Progent customer by any engineer. This archive of trouble tickets and repairs is structured as an easily accessible proprietary database that enables Progent's remote technical experts to communicate their knowledge company-wide to ensure that the value of Progent's support services improves over time. Progent's high-level accreditations and working associations with key vendors such as Cisco and Microsoft open up other vast support knowledge bases and allow quick access to vendors' in-house support staff with the result that Progent's online consulting specialists are able to arrive at the best solutions quickly.

Online technical support services offered by Progent to businesses in Chesapeake and anywhere in the state of Virginia include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price services designed to allow small and mid-size businesses to benefit from the same best-of-breed technology deployed by some of the world's top enterprises. The ProSight series of network management outsourcing services addresses all key facets of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also help you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital data, applications and VMs that have become lost or damaged as a result of component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to provide centralized control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, track, optimize and debug their networking appliances such as switches, firewalls, and load balancers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding appliances that require critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT personnel and your Progent consultant so that any looming issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's preparedness either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective security and backup environment that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for contract IT programs. Billing charges for longer-term consulting projects are set according to the qualifications of the consultants required. Progent's background in these important areas of computer technology enables clients to execute major initiatives economically and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Support
    Progent's Help Desk support programs for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's regular desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle complex problems.

    Progentís Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution based on the top PSA tool for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center team of veteran information technology professionals offers your computer users in Chesapeake or anywhere in the state of Virginia immediate contact with a reliable network service group with extensive background providing telephone-based consulting and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk perception as a crucial driver of company efficiency, and Progent's aim is to fix rather than simply report network issues.

  • Business Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Group provides phone-based and in-depth engineering support and education in key application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's consulting, custom programming, and training offerings, see Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a prior version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver companies in Chesapeake, or anywhere in the state of Virginia, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to fit your business so your computer maintenance is proactive rather than reactive. By exposing potential issues before they expand into full-scale emergencies, system monitoring can head off inconvenient and expensive information system crises. Progent can also provide help with network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft systems, or networks based on a mix of OS platforms.
How Your Chesapeake Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency remote help with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Chesapeake or throughout the state of Virginia, Progent's phone-based network support engineers are ready to deliver expert and economical IT support whenever your company has to have it. Long experience providing remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to solve IT problems quickly while avoiding the expense and lost time that comes with in-person support visits.

Even if your Chesapeake business relies on a local freelance consultant or maintains an in-house organization that can handle typical computer issues, Progentís Microsoft and Cisco certified consultants can still provide an easy and transparent remote expansion of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the experience to resolve unexpected network crises or especially tough integration projects.

Benefits of Progent's Network Help for Businesses in Chesapeake
Progent's online support services allow your Chesapeake business to enjoy the benefits of timely, enterprise-level IT support without the cost of managing a full-time IT organization. Your information system will acquire greater business value by being more reliable, efficient, and protected. Benefits to your business include:

  • Seamless remote extension of your local support resources
    For most businesses in Chesapeake and throughout Virginia, local network support providers, whether represented by outside consultants or an internal maintenance staff, can resolve typical technical issues. On the other hand, major troubles might occur when local support personnel are too busy or unavailable, and some trouble may stem from technology that is unfamiliar to your local support personnel. In these situations, Progent's online support professionals give you a convenient, fast, and budget-friendly way to augment your regular resources and to convey valuable information to improve your capability to deal with downstream problems in-house.

  • Reduced Dependence on Individual Consultants
    For IT support, smaller businesses often rely on individual freelance consultants. While freelance consultants carry smaller internal costs than big support organizations and can often charge marginally less, they are occasionally stretched too thin, making it impossible to respond rapidly to urgent situations. If an independent service provider is occupied with another client, sick, on vacation, or in training, the lack of backup help may force your company to wait for assistance during an emergency. As your network expands, system unavailability and problems with vital applications are more costly. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides a ready source of backup support experts to insure your IT system is always available.

  • Build a Solid Foundation for Seamless Expansion
    Companies often begin with an information architecture created on a shoestring budget. Without a scalable infrastructure, band-aid repairs can get piled on top of a shaky foundation. As a company grows, reliability and expandability issues can hinder the productivity of the organization. These poorly built environments need careful assessment, smart strategic planning, and wide technical knowledge to upgrade to a system infrastructure able to provide the solid foundation to handle current business requirements and facilitate downstream growth.

  • Work with Problem Solvers Rather Than Technology Resellers
    Smaller organizations require advice and technical training to negotiate an increasingly complicated array of technology options available for promoting business success and improving productivity. These companies do not need a network consultant who is attempting to earn a commission on a specific vendor's technology. Network consulting and product sales can result in a situation where the recommended solution is designed around a predetermined product rather than the true needs of a business. Progent eliminates these conflicts by selling only services instead of products. This enables Progent to align technical consulting with the real interests of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of IT background, refined support software, and familiarity with enterprise networking enable businesses to escape the pitfalls of excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry background, at the front lines of network support, performing a wide variety of IT projects for a large mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting staff. This ensures that you get not only world-class IT skills, but also a consultant with proven approaches for using computer knowledge to repair real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-site help by the minute. Consequently, you are charged just for delivered support. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no initialization fee and requires no retainer for services delivered during normal working hours. Many service organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast solutions so you won't be tempted to permit simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to handle technical issues that are within their scope, Progent can focus on delivering hard-to-find skills where Progent faces few competitors. Businesses who utilize familiar independent consultants or who employ internal IT personnel benefit when Progent passes on information about critical technology and proven methodologies to make their networks more robust, protected, and efficient.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock remote tracking services based on MS System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering potential problems before they result in downtime, network monitoring can keep your information network from stressful and costly availability disruptions.
How Does My Business Start Getting Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.