Immediate Online Support for Chesapeake Virginia Information Networks
For companies in Chesapeake Virginia, Progent provides remote technical support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure problems, plus the services of CISA and CISSP-certified cybersecurity experts to handle high-level security design and diagnostic issues.
Progent's remote support engineers offer excellent value due to the fact that they have the real-world experience and are equipped with the sophisticated tools necessary to resolve most network issues quickly. This reduces direct expenses since solutions require fewer chargeable consulting minutes. Remote support also avoids the cost of sending a consultant to your location. Your organization saves even more in incidental expenses by reducing or avoiding network outages and associated losses resulting from business disruption, upset clients, unproductive employees, and distracted management. Progent's advanced online consulting expertise is particularly helpful for organizations that depend on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an option.
Progent's billing model for online support is structured to leverage your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are billed exclusively for the services that you actually get. Unlike many online service organizations, Progent requires no initialization fee or minimum fees. Progent's per-minute billing unit and simple model for pricing avoid scenarios where speedy. minor repairs somehow turn into large invoices. Progent's skill at solving problems efficiently means you saves cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of optimized tools and field-tested methodologies that promote the highest degree of efficiency for remote engineering help and troubleshooting for IT systems of any size. Progent provides safe VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the staff of Progent's remote service group to connect to your system without compromising corporate security.
Progent's proven service database system maintains comprehensive records for all support that Progent's clients have been provided. Progent's staff consultants have the benefit of the specifics of assistance provided to every Progent customer by every engineer. This history of problems and responses is organized as an easily searchable proprietary knowledge base that permits Progent's online support professionals to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support services grows daily. Progent's advanced accreditations and working relationships with key technology companies including Cisco and Microsoft open up additional massive technical support databases and permit priority access to vendors' in-house support staff so Progent's remote consulting specialists can arrive at the most efficient solutions quickly.
Online support services provided by Progent to businesses in Chesapeake Virginia include:
Certified Windows Support
Progent's Microsoft-premier online support experts offer network troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist you with a broad range of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 migration, Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration consulting services, Microsoft Teams expertise, Microsoft Skype for Business Server migration support, Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of cost-effective PC desktop services to assist you business to deploy, configure, repair, and manage workstations and notebooks powered by Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 upgrade support services as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs and cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network engineers, and certifies a person's network technology skills at the master level. Cisco CCIEs know how to resolve even the most stubborn issues occurring in network infrastructure design, installation, administration, security, and problem solving. CCIEs can cooperate with the highest priority with Cisco's internal engineers in isolating problems with IOS Software network management utilities and developing alternate approaches or locating software updates. Cisco CCIEs represent an excellent value since their broad experience enables them to solve problems quickly. In typical cases, less seasoned engineers can struggle for hours or even days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can communicate with your environment via sophisticated remote troubleshooting tools to provide fast, secure, and affordable diagnosis and remediation.
Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.
Progent locations in
Hampton Roads Metro Area
Progent's Cisco CCIEs can provide help for the entire range of Cisco's industry-leading selection of networking appliances by delivering consulting services that include:
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's accredited CISM and CISSP security and compliance experts offer a variety of security solutions to strengthen the safety of your Windows, macOS and OS X, Linux environment against internal or external threats or help you to recuperate quickly following a serious penetration. Security consulting services offered by Progent include: comprehensive information security and compliance analysis using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; rapid recuperation from virus and worm assaults; installing firewalls; establishing safe architectures for remote and mobile communication; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote support services to help businesses of any size connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that combine on-premises resources as well as public cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent process for recovering services rapidly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and patches and can produce audit reports to confirm full service recovery, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help your organization to plan, deploy, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud solutions that provide high uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high level of automation independent of the hardware used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide remote consulting services to cover a wide array of information technologies such as system infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Windows integration. For server hardware economization and easy management in environments that combine Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also help with migration from older systems to MS Windows or Linux-based solutions. Progent's group-based approach to resolving technical problems promotes fast escalation, when required, to consultants with appropriate experience to tackle challenging situations. This expedites solutions of critical problems, minimizes lost productivity, and lowers support costs.
Important Linux versions for which Progent can provide expertise include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate services designed to enable small and mid-size businesses to utilize the same advanced IT solutions used by many of the industry's top enterprises. The ProSight series of outsourced network management services covers all critical areas of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to defend endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the entire malware attack progression including protection, identification, mitigation, remediation, and forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital files, apps and virtual machines that have become unavailable or damaged due to component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security companies to provide web-based management and world-class security for your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding appliances that need critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that any looming issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's preparedness to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup system that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology projects. Billing charges for ongoing consulting projects are set based on the level of expertise of the consultants required. Progent's experience with these important areas of computer technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based online consulting solutions include:
How Your Chesapeake Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Support
Progent's Call Center service offerings for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that handles all facets of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk Call Center consulting services can guide you in building an effective new Help Desk or improving your existing one, identifying or modifying Call Center software products to address the unique requirements of your company, or providing temporary online personnel to reinforce your internal Help Desk Call Center resources to handle demanding events such as software migrations, mass updates, or rolling out new applications.
Progent's Call Center staff of experienced information technology experts offers your computer users in Chesapeake Virginia immediate assistance from an efficient technical support group with years of experience delivering telephone-based consulting and remote troubleshooting for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk perception as a crucial contributor to business efficiency, and Progent's goal is to resolve instead of merely report network issues.
- Business Applications Services: Training, Customization, and Problem Solving
Progent's Applications Experts staff can supply online and in-depth engineering expertise and training in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting expertise, customization, and education for Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's consulting, programming, and training services, refer to Progent's Applications Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate efficiently from a prior release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent offers organizations in Chesapeake Virginia remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM for your environment so your network support is proactive rather than reactive. By detecting potential issues before they grow into full-scale emergencies, proactive monitoring can avoid inconvenient and expensive information system crises. Progent can also assist with network monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks powered by a combination of OS platforms.
To get in touch with Progent about emergency online assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
For companies and startups in Chesapeake Virginia, Progent's online computer support specialists can provide expert and economical IT support whenever your organization needs it. Long experience providing remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to refine online access technology to solve network problems quickly while avoiding the expense and lost productivity associated with on-premises support calls.
Even if your Chesapeake office relies on a regular freelance support technician or employs an in-house organization that know how to handle day-to-day network problems, Progentís Microsoft certified engineers can still provide a convenient and seamless virtual expansion of your local resources for situations when your usual service personnel either don't have the time or the expertise to solve unexpected network crises or especially complicated integration projects.
Benefits of Progent's Network Help for Offices in Chesapeake Virginia
Progent's remote support services allow your Chesapeake company to realize the advantages of on-call, expert IT support without the expense of maintaining an in-house IT staff. Your information system will derive greater business value by becoming increasingly reliable, productive, and secure. Benefits to your business include:
- Seamless virtual expansion of your on-site support resources
For most companies in Chesapeake Virginia, nearby computer service providers, whether made up of independent consultants or an in-house IT staff, can solve the majority of technical issues. On the other hand, IT crises might spring up when your regular resources are too busy or unavailable, and some trouble may be associated with IT products that is unfamiliar to your local support personnel. In these instances, Progent's online support experts give you a convenient, fast, and budget-friendly way to supplement your local help and to pass on valuable knowledge to improve your capability to resolve downstream problems locally.
- Less Dependence on Individual Consultants
For network maintenance, smaller companies commonly depend on individual freelance consultants. While freelance service people have smaller overhead than big service organizations and can often charge marginally less, they are sometimes stretched too thin, making it difficult to respond quickly to urgent situations. If a freelance consultant is occupied with another client, ill, on a trip, or in training, the absence of backup personnel may require your company to wait for help during an emergency. As your company expands, system downtime and trouble with critical applications become more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent offers a dependable source of reserve support expertise to insure your network is always available.
- Create a Scalable Basis for Seamless Expansion
Companies often begin with an IT architecture created on a shoestring budget. Lacking a proper framework, band-aid fixes often get thrown on top of an unstable foundation. When a network grows, reliability and scalability problems can hinder the productivity of the business. Such badly designed environments need careful assessment, intelligent long-term planning, and broad-based IT knowledge to upgrade to a system infrastructure that can provide the stable foundation to meet vital business demands and ease downstream expansion.
- Work with Problem Solvers Rather Than Product Sellers
Smaller offices need advice and technical education to navigate through an ever more complicated array of product alternatives available for accelerating business success and enhancing efficiency. These companies hardly need a network consultant who is attempting to sell a specific vendor's technology. Network consulting and product selling can lead to a situation where the recommended
solution is designed around a predetermined product rather than the true needs of a client. Progent avoids these dilemmas by offering just services rather than products. This allows Progent to match technical consulting with the best interests of customers.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of IT knowledge, fine tuned support software, and familiarity with corporate IT allow companies to avoid the pitfalls associated with exclusive dependence on smaller service firms, individual freelance service providers, or limited in-house IT help.
Progent adds value by providing:
How Does My Business Start Receiving Online Computer Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world industry background, at the front lines of IT service, executing a broad range of IT projects for an extensive mix of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support team. This guarantees that you get not just world-class technical capability, but also a consultant with proven approaches for using computer knowledge to resolve actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for phone service and on-site help by the minute. As a result, you are charged just for received support. Progent does not impose a higher rate for after-hours or urgent service, and within California or in regions where Progent offers in-person support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for support services delivered during regular working hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big bills for quick fixes so you will not be forced to permit less critical problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all delivered services. Unlike many freelance consultants or local service firms who offer minimal documentation or details of tasks done, every service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the service documentation sent by every staff member to every customer. The discipline of documenting and archiving service activity results in more effective support and avoids a slew of typical problems such as when a service client is virtually held hostage to a consultant who wonít let go of vital service information.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to offer 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By revealing potential problems before they result in downtime, network monitoring can save your information network from painful and costly service losses.
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.