Immediate Online Support for Chesapeake Virginia IT Networks
Immediate Online Help for Chesapeake NetworksFor businesses in Chesapeake Virginia, Progent offers online support for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking issues, plus the services of CISA and CISSP-accredited cybersecurity experts to help with advanced security architecture and troubleshooting jobs.

Progent's online support experts provide exceptional value because they possess the practical experience and have access to the advanced tools necessary to resolve most information system issues rapidly. This lowers direct expenses because solutions require fewer chargeable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your location. Your organization benefits additionally with indirect expenses by minimizing or eliminating network outages and related losses resulting from business discontinuity, upset clients, unproductive employees, and distracted management. Progent's advanced remote consulting know-how is particularly important in environments that depend on public clouds for vital infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an alternative.

Progent's billing policy for remote help is designed to stretch your IT service investment. Progent bills per minute for phone consulting, so you are billed exclusively for the services that you receive. In contrast to typical online support organizations, Progent requires no startup fee or minimum job duration. Progent's one-minute billing unit and simple model for pricing prevent scenarios where speedy. minor fixes somehow turn into large bills. Progent's skill at solving technical issues efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an array of customized tools and field-proven processes that promote the maximum level of effectiveness for online consulting and troubleshooting for computer systems of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the staff of Progent's Technical Response Center to connect to your computer system remotely without compromising system security.

Progent's sophisticated customer support reporting application keeps extensive documentation of the support that Progent's clients have been provided. Progent's team engineers have the benefit of the history of support provided to every customer by every consultant. This archive of problems and solutions is structured as a readily accessible proprietary knowledge base that permits Progent's online technical engineers to share their experiences company-wide to ensure that the effectiveness of Progent's support services improves over time. Progent's extensive list of certifications and close associations with important industry leaders including Cisco and Microsoft open up other massive technical knowledge bases and permit priority access to vendors' internal engineering staff with the result that Progent's remote consulting experts can determine optimal resolutions quickly.

Remote technical services offered by Progent to clients in Chesapeake Virginia include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, flat-rate services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions used by some of the industry's leading enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all critical facets of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based analysis technology to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to address the complete threat lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup product companies to produce ProSight Data Protection Services, a portfolio of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup processes and enable transparent backup and fast recovery of important files, apps, system images, and VMs. ProSight DPS lets your business recover from data loss resulting from hardware failures, natural disasters, fire, malware like ransomware, user error, malicious employees, or application bugs. Managed services available in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these fully managed services are best suited for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer organizations of all sizes a versatile and cost-effective solution for assessing, testing, scheduling, applying, and tracking updates to your dynamic IT network. In addition to maximizing the security and functionality of your computer network, Progent's patch management services free up time for your in-house IT staff to concentrate on more strategic initiatives and tasks that derive the highest business value from your information network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA managed services incorporate Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification with iOS, Google Android, and other personal devices. With Duo 2FA, when you sign into a protected online account and give your password you are requested to verify who you are on a device that only you possess and that is accessed using a different network channel. A wide range of devices can be used for this second means of ID validation such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You may register several verification devices. For more information about Duo two-factor identity validation services, refer to Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time and in-depth management reporting plug-ins created to integrate with the industry's leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-up or machines with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to deliver centralized control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, optimize and debug their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT staff and your assigned Progent engineering consultant so that all potential problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save up to half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with information security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's ability either to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup environment that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the services of world-class online consulting professionals for contract information technology projects. Billing rates for longer-term development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these important fields of computer technology allows clients to execute critical initiatives within budget and on time. Progent's special online consulting solutions include:

  • Help Desk Services
    Progent's Help Desk support programs for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, co-managed Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all aspects of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Help Desk Call Center consulting services can support you in building an effective new Help Desk Call Center or revamping your current organization, identifying or modifying Call Center application software to address the unique needs of your company, or adding occasional phone support personnel to supplement your internal Help Desk resources to handle unusually busy situations such as software migrations, mass upgrades, or rolling out new business software.

    Progent's Help Desk Call Center team of experienced information technology consultants provides your computer users in Chesapeake Virginia rapid communication with a dependable network service group with years of experience offering telephone-based support and remote troubleshooting for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk Call Center perception as a crucial contributor to company productivity, and Progent's target is to solve rather than simply annotate technical issues.

  • Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts staff provides phone-based advanced consulting support and training in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting expertise, programming, and education for familiar Microsoft business applications such as CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more on Progent's expertise, custom development, and training services, visit Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer world-class remote and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of System Center2, expand or optimize an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Chesapeake Virginia online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can adapt Operations Manager for your business so your network support is proactive rather than reactive. By uncovering possible trouble spots before they grow into full-scale emergencies, proactive monitoring can avoid stressful and costly network breakdowns. Progent can also provide help with system monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or networks that support multiple OS platforms.
How Your Chesapeake Company Can Contact Progent's Remote Support Experts
To contact Progent about emergency phone-based support with Microsoft, macOS and OS X, or Linux networks, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Chesapeake Virginia, Progent's online computer support engineers are ready to provide effective and economical IT support the instant your organization has to have it. More than 20 years of delivering remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to fix computer problems rapidly while eliminating the cost and lost time that comes with on-site service visits.

Even if your Chesapeake company has a regular freelance consultant or maintains an in-house organization that know how to handle ordinary computer issues, Progent's Microsoft certified consultants can provide an easy and seamless remote extension of your on-site resources for situations when your usual service personnel either lack the time or the expertise to handle unexpected network emergencies or especially tough integration projects.

Benefits of Progent's IT Support for Offices in Chesapeake Virginia
Progent's remote technical help services allow your Chesapeake business to realize the advantages of timely, enterprise-grade network support without the expense of managing a full-time IT staff. Your network will acquire added strategic value by becoming increasingly reliable, productive, and protected. Advantages to your company include:

  • Convenient virtual extension of your on-site support resources
    With most organizations in Chesapeake Virginia, nearby computer service resources, whether consisting of outside consultants or an in-house IT staff, can solve typical network issues. However, serious problems sometimes strike when your regular resources are overstretched or unavailable, and some problems may stem from technology that is unfamiliar to your onsite support personnel. In these instances, Progent's on-call support experts offer an easy, fast, and budget-friendly way to augment your local help and to transfer useful knowledge to improve your capability to resolve downstream issues in-house.

  • Reduced Reliance on Individual Service Providers
    For IT maintenance, smaller organizations often rely on independent freelance consultants. Although independent service people carry less overhead than big consulting firms and can afford to charge lower rates, they are often overbooked, making it difficult to respond quickly to crisis situations. If an independent consultant is busy with another customer, sick, on a trip, or in class, the absence of backup help may force your company to wait for help during an emergency. As your business expands, network unavailability and trouble with vital applications are more costly. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides a dependable source of backup service experts to make sure your IT system remains available.

  • Build a Scalable Basis for Seamless Expansion
    Businesses typically start with an IT system created on a modest budget. Without a scalable infrastructure, slap-dash repairs can get thrown onto an unstable foundation. When a company grows, reliability and expandability problems can impede the success of the organization. Such poorly built systems require careful assessment, smart long-term planning, and wide IT expertise to evolve to a system infrastructure able to provide the solid foundation to handle current business requirements and facilitate future expansion.

  • Interact with Solution Providers Instead of Technology Sellers
    Smaller offices need advice and technical training to negotiate an ever more complex array of technology options capable of promoting business success and improving productivity. These companies hardly need a computer engineer who is motivated to sell a specific vendor's products. Network support and product sales can lead to a scenario where the proposed solution is designed around a predetermined product rather than the genuine needs of a client. Progent avoids these dilemmas by selling just services rather than products. This allows Progent to match technical expertise with the real interests of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT experience, refined support tools, and understanding of enterprise networking allow offices to escape the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance consultants, or limited in-house resources.

Progent stands out by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified experts average more than a decade of real-world industry background, at the front lines of network service, executing a broad range of technical tasks for an extensive mix of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting team. This guarantees that you get not just expert technical help, but also a support engineer with proven approaches for using computer knowledge to resolve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-premises help by the minute. As a result, you are charged exclusively for received services. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in regions where Progent offers on-site service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no service activation charge and requires no retainer for services provided during regular working hours. Many support organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for fast solutions so you will not be tempted to allow less critical problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many independent consultants or small service firms who provide scant documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the support documentation transmitted by every consultant to every client. The discipline of documenting and archiving service activity allows more efficient service and avoids a slew of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to let go of vital service information.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to offer 24x7 network tracking services based on MS Operations Manager. MS System Center Operations Manager allows your network support to be proactive instead of reactive. By anticipating potential issues before they cause downtime, network monitoring can save your IT network from stressful and costly service disruptions.
How Does Our Company Begin Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.

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