Fast and Affordable Online Support for Chesapeake Virginia Networks
Immediate Remote Help for Chesapeake NetworksFor organizations located in Chesapeake Virginia, Progent provides online support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online support to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to help with challenging networking problems, as well as the services of CISA and CISSP-accredited security experts to handle advanced security design and diagnostic jobs.

Progent's remote technical support experts provide excellent value due to the fact that they possess the real-world background and are equipped with the sophisticated tools required to solve most network problems rapidly. This reduces immediate costs since service calls use up fewer billable minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your organization saves additionally with incidental costs by minimizing or avoiding network downtime and associated losses resulting from business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's advanced online consulting know-how is especially helpful for organizations that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an alternative.

Progent's pricing model for online help is designed to leverage your IT service investment. Progent charges by the minute for phone consulting, so you pay exclusively for the services that you receive. In contrast to many online service firms, Progent asks for no service activation fee or minimum fees. Progent's one-minute billing unit and simple policy for billing avoid scenarios where speedy. minor fixes manage to turn into major invoices. Progent's penchant for solving technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined a set of customized technologies and proven processes which promote the highest degree of efficiency for remote engineering help and troubleshooting for information networks of all sizes. Progent offers protected VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the staff of Progent's Technical Response Center to connect to your environment without breaching system security.

Progent's powerful customer support reporting system includes detailed records for all support that Progent's customers have received. Progent's team service personnel have access to the history of assistance rendered to every customer by every Progent consultant. This archive of issues and fixes is structured as an easily accessible proprietary knowledge base that enables Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's advanced certifications and working relationships with major vendors such as Cisco and Microsoft make available other vast support databases and permit quick access to vendors' in-house engineering staff so Progent's remote consulting specialists are able to arrive at the best solutions quickly.

Remote technical support services provided by Progent to companies in Chesapeake Virginia include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price services designed to enable small and medium-size organizations to benefit from the same best-of-breed technology deployed by some of the industry's top corporations. The ProSight suite of network monitoring and management services covers all critical areas of information technology such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to address the complete threat lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also assist your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup product companies to produce ProSight Data Protection Services (DPS), a selection of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS services manage and track your backup processes and allow non-disruptive backup and fast restoration of critical files/folders, apps, images, plus virtual machines. ProSight DPS helps your business avoid data loss caused by equipment breakdown, natural calamities, fire, cyber attacks like ransomware, user error, ill-intentioned employees, or application bugs. Managed backup services in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these managed services are best suited for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide organizations of any size a flexible and cost-effective alternative for assessing, validating, scheduling, applying, and tracking updates to your dynamic IT network. In addition to maximizing the protection and reliability of your IT network, Progent's patch management services permit your in-house IT staff to concentrate on line-of-business projects and activities that derive the highest business value from your network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication. Duo supports single-tap identity verification with Apple iOS, Android, and other personal devices. Using Duo 2FA, when you sign into a secured online account and enter your password you are requested to confirm your identity via a unit that only you possess and that is accessed using a separate network channel. A wide selection of devices can be utilized for this added means of authentication including a smartphone or wearable, a hardware token, a landline telephone, etc. You may register multiple validation devices. For details about ProSight Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of in-depth management reporting tools designed to integrate with the industry's leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as spotty support follow-through or machines with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to deliver centralized control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, track, optimize and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management processes, WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating appliances that need critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT staff and your Progent consultant so that any potential issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security requirements, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance expert. The interview is intended to evaluate your company's preparedness either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT programs. Progent's rates for ongoing consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these special fields of information technology enables customers to execute critical projects economically and on time. Progent's project-based online consulting solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center support programs for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services offer small organizations a complete service desk solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle complex problems.

    Progent's shared Help Desk services make it possible for your IT organization to share the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Help Desk Call Center staff of veteran network experts gives your computer users in Chesapeake Virginia rapid assistance from an efficient technical support resource with extensive experience offering telephone-based support and remote repair service for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Call Center the reputation as a solid enabler of business efficiency, and Progent's policy is to fix rather than simply record IT problems.

  • Applications Support: Education, Development, and Problem Solving
    Progent's Applications Consulting Team offers online advanced consulting expertise and education in key business application areas including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers consulting, programming, and training for Microsoft applications such as CRM, MS Project, Office Word, and Microsoft 365 Excel. To read more information about Progent's expertise, custom programming, and education offerings, visit Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced online and onsite support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of Microsoft System Center2, expand or optimize an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Chesapeake Virginia online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can adapt Operations Manager to fit your environment so your computer maintenance is proactive and automated. By uncovering possible issues before they grow into downtime, remote monitoring can minimize disruptive and costly network failures. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or systems that support a variety of operating systems.
How Your Chesapeake Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent remote assistance with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Chesapeake Virginia, Progent's phone-based computer support engineers are ready to deliver expert and affordable IT help the instant your company has to have it. More than 20 years of delivering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to refine online access technology to repair network problems quickly while eliminating the cost and lost time associated with on-premises service calls.

Even if your Chesapeake business relies on a local independent consultant or employs an in-house IT staff that know how to handle the majority of computer issues, Progent's Microsoft certified consultants can still offer a convenient and transparent remote expansion of your local resources in cases when your regular IT support personnel either don't have the availability or the experience to resolve sudden network crises or especially complex integration problems.

Details of Progent's Remote Network Services for Chesapeake Virginia
Progent's phone support, Internet-based repair, network security expertise, and system management services give companies in Chesapeake Virginia the greatest leverage for your IT budget. Whether you need occasional telephone help and Internet-based network repair or ongoing Help Desk support and system administration, Progent's professionals can provide your business world class network support while permitting you to eliminate the expense and administration overhead of maintaining a large internal IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of technical experience, refined remote support software, and understanding of corporate IT enable companies to avoid the limitations associated with excessive dependence on smaller service organizations, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier consultants average more than ten years of hands-on industry experience, at the forefront of network service, executing a wide range of technical tasks for a large mix of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support personnel. This means that you get not only expert technical skills, but also a support engineer with proven methods for applying computer knowledge to solve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-premises help per minute. As a result, you are billed exclusively for delivered services. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no service activation fee and asks no retainer for services provided during normal business hours. Many support organizations impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for fast solutions so you won't be forced to permit simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their comfort zone, Progent is able to focus on delivering hard-to-find services where Progent faces little competition. Businesses who utilize familiar freelance service providers or who employ internal support personnel benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more reliable, protected, and productive.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock system monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By revealing potential issues before they cause lost productivity, system monitoring can save your IT network from stressful and costly availability disruptions.
How Does My Business Begin Getting Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.



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