Immediate Online Troubleshooting for Chesapeake Virginia Information Networks
Immediate Remote Help for Chesapeake NetworksFor companies in Chesapeake Virginia, Progent provides online technical support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to handle complex networking problems, plus the services of CISA and CISSP-certified security consultants to handle advanced security design and troubleshooting jobs.

Progent's online technical support experts offer excellent leverage due to the fact that they possess the real-world background and are equipped with the advanced tools needed to resolve the majority of information system issues quickly. Efficient support reduces direct expenses since service calls use up fewer billable minutes. Online help also eliminates the cost of dispatching a consultant to your office. Your company benefits additionally with indirect costs by reducing or avoiding system outages and associated costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote technical support expertise is especially important for businesses that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be useful.

Progent's billing policy for remote support is designed to leverage your IT service investment. Progent charges per minute for phone assistance, so you pay exclusively for the support that you receive. Unlike many online support companies, Progent asks for no service activation fee or minimum job duration. Progent's one-minute granularity and simple model for pricing eliminate scenarios where speedy. minor solutions manage to turn into substantial tabs. Progent's skill at handling technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of optimized technologies and proven processes that allow the maximum degree of effectiveness for online technical support and repair for computer networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the engineers of Progent's online support team to connect to your company's system remotely without violating network security.

Progent's proven customer support reporting system stores thorough documentation for all support that Progent's customers have received. Progent's authorized consultants have the benefit of the details of all help rendered to each Progent client by every consultant. This history of anomalies and responses is structured as an easily retrievable support knowledge base that permits Progent's online technical engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support grows over time. Progent's extensive list of accreditations and close associations with major technology companies including Cisco and Microsoft make available additional extensive support knowledge bases and allow fast response from manufacturers' internal support staff with the result that Progent's remote service experts can determine the most efficient solutions in the least time.

Remote support services provided by Progent to companies in Chesapeake Virginia include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price managed services designed to enable small and mid-size businesses to utilize the same advanced technology deployed by some of the industry's top enterprises. The ProSight series of outsourced network management services addresses all critical areas of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the entire threat lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with government and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical data, applications and virtual machines that have become unavailable or corrupted due to component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security vendors to deliver centralized control and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway device provides a further layer of inspection for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, monitor, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that require important software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so any potential issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security standards, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's ability to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup system that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the services of seasoned online consulting experts for special IT programs. Progent's charges for ongoing development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these important areas of computer technology allows clients to execute major projects within budget and on time. Progent's project-based online consulting services include:

  • Call Center Services
    Progent's Help Desk support alternatives for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that handles all facets of remote desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle challenging issues.

    Progentís Co-managed Help Desk services allow your IT organization to share the load for Help Desk support transparently between your IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution built around the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics.

    Progent's Help Desk team of experienced information technology experts provides your customers in Chesapeake Virginia fast assistance from an efficient technical support resource with substantial experience delivering telephone-based support and remote repair service for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center recognition as a key driver of company efficiency, and Progent's goal is to solve instead of just record network issues.

  • Applications Support: Training, Custom Development, and Integration
    Progent's Applications Experts Team can supply remote professional engineering expertise and training in specific business application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for Microsoft business applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To read more information about Progent's expertise, programming, and education services, refer to Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that include Linux, Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of System Center 2016, expand or tune your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Chesapeake Virginia online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to accommodate your environment so that your network maintenance is proactive and automated. By exposing potential issues before they evolve into network outages, proactive monitoring can ward off disruptive and costly service failures. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or systems that support a combination of operating systems.
How Your Chesapeake Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent remote expertise with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Chesapeake Virginia, Progent's phone-based network support specialists can deliver effective and affordable system help the moment your company has to have it. Long experience delivering remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine online access tools to repair IT problems rapidly while eliminating the cost and lost time that comes with in-person service calls.

Even if your Chesapeake office has a local freelance support technician or maintains an in-house organization that know how to deal with the majority of network problems, Progentís Microsoft certified consultants can still offer an easy and transparent remote extension of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the experience to fix sudden system crises or particularly complicated integration projects.

Features of Progent's Remote Computer Services for Chesapeake Virginia
Progent's phone support, Internet-based troubleshooting, system security consulting, and system administration services offer companies in Chesapeake Virginia the greatest leverage for your IT budget. Whether you need occasional telephone support and remote troubleshooting or full-time Help Desk services and system management, Progent's professionals can provide your organization enterprise-level IT support while allowing you to avoid the expense and administration overhead of maintaining a large internal IT staff. Highlights of Progent's National Remote Support program include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT expertise, fine tuned support tools, and understanding of corporate IT enable companies to avoid the pitfalls of excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

How Does My Business Begin Receiving Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.

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    Progent's pricing policy is to charge for online service and in-person help by the minute. Consequently, you pay exclusively for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and within California or in areas where Progent offers in-person support, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no initialization fee and requires no retainer for services provided during normal business hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's small granularity does away with big invoices for fast repairs so you won't be forced to allow less critical problems to stay unaddressed.

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    Progent offers three basic kinds of Call Center services including Microsoft and Cisco Help Desk Outsourcing Support Services, Virtual Help Desk Support, and Call Center Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft professionals offers your customers easy access to a dependable support resource with years of experience delivering phone support and online troubleshooting for IT systems based on Microsoft technology. Progent's focus is on giving the support Help Desk a positive reputation as a key contributor to business productivity. Progent's goal is to resolve and not merely record problems.

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    Microsoft Office for Mac allows Apple Macintosh users to receive the benefits of the world's most popular business applications. Progent's Apple-certified Mac experts can help you set up Mac Office on a mixed-platform environment that incorporates Apple OS X and Windows computers so that Mac users can take advantage of the new capabilities of Word, Excel, PowerPoint and Entourage in order to share data and system resources with colleagues who use Windows. Progent's consultants have experience with both Apple Macintosh and Windows technology and can support networks that combine Apple Macintosh with Microsoft Windows systems with extensive resource sharing, or networks which carefully limit sharing between Mac and Windows systems.

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    Progent's certified Microsoft Office Word and Office 365 Word experts can provide a wide selection of affordable online support services to help your organization to maintain your existing Microsoft Word environment or assist you to move to a current release of Microsoft Office Word. Support offered by Progent's experts include VBA software development, identifying and resolving compatibility problems between different versions of Word, interfacing Word with different Microsoft Office apps like Excel and Microsoft Outlook or with third-party platforms and add-ons,infrastructure enhancements for dependable. reliable cloud connectivity, security and compliance support, smart phone integration, and online training sessions tailored for your special requirements.

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    Progent offers national remote technical support and consulting services for businesses that operate UNIX, Linux, or Sun Solaris environments or whose information systems feature a mix of UNIX/Linux and Microsoft technology. Remote IT help offers maximum leverage for your information technology dollar by protecting client efficiency and limiting the time billed for network repair services. Advanced online support technology and skilled technicians and consultants combine to enable Progent to handle the majority of network issues without squandering time and money by traveling to your location. In the vast majority of cases your network problems can be dealt with over the phone or via a mix of phone support and online network analysis. Progent can put you in touch with Cisco CCIE network engineers and CISSP and ISSAP premier security professionals to help you with the toughest system problems.

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    Progent's ProSight portfolio of managed services are intended to offer businesses who have minimal internal network support teams with low-cost access to enterprise-class management platforms and technical expertise. Benefits of Progent's ProSight catalog of managed IT services include predictable IT management expenses, automation of routine administrative tasks, continual absorption of new information technology, smooth migration from legacy technology to modern solutions, close fit between information technology with business goals, guidance from veteran network experts, and freeing up management to concentrate on business issues rather than fast-evolving computer technology.

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    Progent's Microsoft-certified consulting experts have over a decade of background designing, deploying, enhancing and fixing System Center Operations Manager solutions and offer organizations of any size expert online or onsite consulting support for System Center 2012 Operations Manager. Progent can assist you to design a topology for Microsoft SCOM 2012 servers that provides the performance and availability required to watch over your datacenter effectively, whether your datacenters are onsite, in the cloud, or a mixed solution. Progent can also help you to import and set up System Center 2012 Operations Manager management packs based on industry best practices for tracking network infrastructure and both Microsoft and 3rd-party apps and services. In addition, Progent can provide fast online or on-premises technical support to assist you to remediate serious problems uncovered by Microsoft SCOM 2012.

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    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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    Progent provides consulting services for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can show you how to choose, deploy, and maintain a WatchGuard Firewall/VPN appliance that fits your network security requirements and budget. Progent can help you to manage outdated WatchGuard firewalls or migrate efficiently to current WatchGuard firewall solutions.

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    Progent's ProSight Virtual Hosting combines advanced virtualization technology, a state-of-the-art data center, and the technical services of Progent's Microsoft-certified consulting group to provide small and midsize businesses with a complete IT outsourcing solution that enhances network dependability and security, reduces management distraction, and lowers expenses. With Private Cloud Hosting, a small or midsize company can have all of its operating system platforms and key application servers supported within a safe and fault tolerant data center on a fast, high-availability virtual machine set up and maintained by Progent's network support professionals.

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    Progent uses an enterprise-class service reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or local support firms who offer minimal documentation or details of services performed, every service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the support reports transmitted by every staff member to each customer. The practice of documenting and archiving service records allows more effective support and avoids a slew of common problems such as when a support client is effectively held captive to a consultant who wonít let go of the keys to the kingdom.

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    Progentís experienced Cisco IT security consulting professionals provide high-level PIX Firewall and ASA Firewall consulting services including infrastructure design, configuration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Security Appliance Series of Cisco firewalls delivers strong user and application policy enforcement, sophisticated attack defense, and safe connectivity services. Ranging from compact, easy-to-install desktop devices for small and home offices to scalable enterprise-level products, Cisco PIX Firewall and ASA Firewalls provide a high level of protection, performance, and high reliability for IT systems of any size. PIX Firewalls and ASA Firewalls are based on a proven, specially designed platform, eliminating common OS-specific security gaps.

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    Progent can help small and mid-size businesses to design, set up and debug the infrastructure required for remote workers.

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    Progent's Sun Solaris platform support experts provide small companies and software developers help with administering and maintaining Sun Solaris environments that run with Microsoft-powered networks. Progent offers your business contact with Sun Solaris consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM and CISA credentials. This broad range of experience offers you an easy single source to help you build and manage a secure and robust cross-platform network and communications infrastructure that supports Sun Solaris and Microsoft interoperability by integrating Microsoft Windows with major variants of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX, HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX or major Linux platforms including RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.

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    Progentís Microsoft certified consultants offer a range of consulting services for Dynamics GP/Great Plains. Microsoft Dynamics GP is a Microsoft financial package and corporate management tool built, like all Microsoft accounting tools, on the scalable and popular platform of Windows technology. Microsoft Dynamics GP/Great Plains 2010, the latest version of Microsoft financial software in the Dynamics GP/Great Plains line, provides a cost-effective tool for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and HR. Microsoft Dynamics GP is easy to deploy and integrate, and with its segmented approach you are able to purchase only the capability you currently require, with the ability to expand clients and enlarge functionality in the future. Progentís Microsoft Dynamics GP Software support engineers can help you deploy, configure and manage Dynamics GP/Great Plains 2010 as well as older versions of Dynamics GP.

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    Progent's consultants have supported Dynamics GP and Great Plains software for nearly two decades and Progent has provided integration, customization, education, and debugging since the product's debut. Progent can provide in-depth support for upgrading out of date Dynamics GP ERP systems. Progent can help you to design, test, and implement a cost-effective migration from a an outdated release of GP to the latest release of Dynamics GP.

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    Progent's ProSight Email Guard uses the technology of leading information security companies to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further level of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, DLP, and encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter.

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    Progent's Microsoft engineers offer in-depth support in implementing, operating and troubleshooting any edition of Microsoft Project Server and can provide a wide variety of affordable online support services based on proven best practices to assist organizations of all sizes to get all the benefits of this leading project management solution. Support services available from Progent include solution planning, installation and migration, strategies for secure collaboration among onsite and remote or mobile users, network infrastructure optimization, and customized online training classes.

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    Progent's Solaris platform support experts offer small companies and software developers support for managing and maintaining Solaris systems that run with Microsoft-based technology. Progent offers your business access to Solaris consultants, consulting professionals premier by Microsoft and Cisco, and security specialists with CISM and CISA credentials. This broad range of experience provides you with a convenient single source to help you create and manage a secure and reliable mixed-platform network and communications environment that supports Solaris and Microsoft coexistence by integrating Windows with popular versions of UNIX such as Apple Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, BSD, SCO UNIX, and SGI/Irix or leading Linux platforms such as RedHat, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora, Gentoo Linux, Mandrake, Debian GNU/Linux, and Slackware Linux.

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    Progent can provide the support of certified engineers as well as seasoned database application developers, DBAs, project management experts, Cisco-certified network engineers, business continuity planning specialists, and certified security consultants to help you to evaluate the potential benefits of SQL Server 2012 for your organization, install pilot environments at your datacenter or at Progent's test lab, plan and carry out a smooth transition to SQL Server 2012 from previous releases of SQL Server or from other database solutions, and define an efficient and secure IT infrastructure that lets you maximize the business benefit of SQL Server 2012.

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    Microsoft has made a strong effort to enable transparent hybrid environments that combine Office 365 and on-premises Exchange deployments. This allows you to have certain Exchange mailboxes located on your corporate datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consultants can assist your organization with any facet of designing, integrating and debugging your hybrid Exchange Online deployment. Progent's Exchange specialists can provide as-needed expertise to help you resolve challenging technical bottlenecks and also can provide comprehensive project management outsourcing to make sure your hybrid Office 365/Exchange initiative is carried out on time and within budget.

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    Progent can help organizations of any size to adhere to leading practices to set up SCVMM 2012 hosts, fabric, storage systems, and library resources; plan, integrate, and administer private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for comprehensive monitoring and reporting. Progent can assist you to upgrade from a legacy edition of System Center Virtual Machine Manager or from a third-party management system, and Progent can assist you to optimize and troubleshoot your current SCVMM 2012 environment so you get the highest possible business value.

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    Progent's Wi-Fi IP phone configuration and troubleshooting experts can provide online and on-premises support to help you create and manage a Cisco wireless VoIP phone deployment by providing services that range from troubleshooting the configuration of a wireless VoIP phone or AP to providing project management outsourcing or co-sourcing services for updating the Wi-Fi architecture of an entire campus.

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    If your company does not require emergency remote help but you think you will need assistance with your information system soon, you can conserve time and money and guarantee that the appropriate IT skill will be ready when you need it by getting in touch with a Progent sales agent and signing up as a customer. For more information, phone 800-993-9400 or email

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    Medium-size businesses can get all the advantages of Microsoft System Center Operations Manager 2007 and have fast access to Progentís Microsoft and Cisco Certified network support experts. Thanks to Progent's economically priced network support programs, mid-size organizations can choose a basic co-sourcing package based on Operations Manager with server monitoring, proactive warnings, in-depth reporting, Help Desk Call Center, and remote service. For companies with mission-critical applications who need non-stop networking, Progent can provide a complete 24x7 outsourcing package. Progent supports Microsoft System Center Operations Manager to offer medium-size business networks enterprise-class availability, protection and productivity.

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    Progent's Microsoft-certified experts have two decades of background providing electronic messaging and unified telecommunications/email solutions for companies. Progent provides economical Microsoft Exchange Server support services to enhance email security and virus protection, achieve fault tolerant email, and implement remote and mobile email access. Progentís Microsoft Exchange consulting and support offerings can assist you in designing and implementing a Microsoft Exchange update or a move from a legacy SMPT system or older Microsoft Email product such as Microsoft Exchange 5.5 to Exchange Server 2010.

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    Progent offers a variety of IT service bundles for small organizations. These IT outsourcing and network monitoring services are based on the proactive problem solving capabilities of Operations Manager 2007, a state-of-the-art server and IT support product that tracks the reliability, throughput, and security of your network and identifies potential troubles before they can disrupt your system. With Progent's affordably priced IT service programs, small organizations can choose a basic co-sourcing service program built around Microsoft Operations Manager with network monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing package.

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