Immediate Remote Technical Support for Chesapeake Networks
For businesses in Chesapeake or anywhere in Virginia, Progent provides remote technical support for information systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to solve challenging networking issues, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to handle high-level security architecture and diagnostic jobs.
Progent's remote support engineers offer excellent leverage because they have the practical background and have access to the advanced technology necessary to solve the majority of network issues rapidly. Efficient support reduces immediate costs because service calls accumulate minimal billable consulting minutes. Online support also eliminates the expense of sending a consultant to your location. Your company saves additionally in incidental costs by reducing or eliminating network outages and associated costs resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive online technical support know-how is especially helpful for businesses that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.
Progent's pricing model for remote help is structured to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you pay only for the support that you actually get. In contrast to many online service firms, Progent asks for no service activation charge or minimum job duration. Progent's per-minute billing unit and simple policy for billing prevent scenarios where speedy. minor repairs somehow end up as big invoices. Progent's skill at disposing of problems efficiently means you spends less money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of optimized technologies and field-tested methodologies which permit the highest level of efficiency for remote help and repair for information networks of any size. Progent provides secure VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the consultants of Progent's online support team to connect to your company's computer system remotely without breaching network security.
Progent's powerful technical support database system maintains detailed records for all service that Progent's customers have received. Progent's authorized engineers have the benefit of the details of support delivered to each client by any consultant. This history of anomalies and responses is organized as an easily searchable support knowledge base that permits Progent's online support engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's support grows daily. Progent's extensive list of certifications and close associations with important vendors including Cisco and Microsoft make available other vast technical support knowledge bases and permit quick response from manufacturers' in-house product engineers with the result that Progent's remote consulting experts can come up with optimal solutions quickly.
Online services available from Progent to clients in Chesapeake and anywhere in the state of Virginia include:
Certified Microsoft Windows Expertise
Progent's Microsoft-certified online service experts can provide network problem solving and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can help your company with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server application development, SharePoint 2016 migration consulting, Skype for Business Server planning and deployment consulting, Lync Server management, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of affordable PC desktop consulting and support services to assist you company to deploy, integrate, repair, and administer desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 integration help as well as Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your PCs and web-facing tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the highest accreditation for networking consultants, and certifies an individual's network technology knowledge at the expert level. CCIEs can handle the most stubborn problems occurring in network infrastructure planning, integration, administration, security, and troubleshooting. Cisco CCIEs operate closely with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network administration tools and coming up with workarounds or locating software updates. Cisco qualified CCIEs are an exceptional value since their depth of expertise enables them to fix problems rapidly. In typical cases, less seasoned engineers can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified engineers can connect to your computer system using sophisticated remote troubleshooting technology in order to provide fast, secure, and economical analysis and remediation.
Progent's Cisco CCIEs can provide expertise in all of Cisco's industry-leading selection of connectivity devices by providing consulting services such as:
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of system protection solutions to improve the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or assist your business to clean up rapidly after a serious penetration. Security services offered by Progent cover in depth information security evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; quick cleanup after virus and worm attacks; integrating firewalls; building safe techniques for off-site and mobile access; securing your email system against viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting services to help companies of all sizes connect their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that utilize on-premises resources as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a consistent process for restoring applications and services rapidly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, upgrades and fixes and can generate reports to verify full service recovery, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist you to design, configure, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud solutions that provide maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the hardware used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide online consulting services to address a wide spectrum of computer technologies such as system infrastructure, messaging systems, network and process security, plus UNIX/Linux and Windows integration. For server consolidation and simplified administration in networks that include Linux-based systems and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with migration from older applications to Microsoft Windows or Linux-based environments. Progent's team-based approach to solving technical issues enables quick escalation, if necessary, to consultants with appropriate expertise to tackle complex scenarios. This expedites repair of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can provide urgent phone-based help diagnosing problems affecting UNIX/Linux systems based on leading versions of UNIX such as:
Mac OS X
IBM AIX Open UNIX
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate services designed to allow small and medium-size organizations to utilize the same advanced technology used by some of the world's leading enterprises. Progent's ProSight line of outsourced network management services addresses all critical facets of information technology including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis tools to defend endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to automate the complete threat lifecycle including blocking, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical data, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to provide web-based management and world-class security for your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, track, enhance and troubleshoot their networking hardware such as switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that need critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your essential network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with data security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's ability either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup system that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract IT projects. Progent's rates for longer-term consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these special fields of computer technology enables clients to complete major projects within budget and on time. Progent's special remote consulting solutions include:
How Your Chesapeake Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Support
Progent's Help Desk support programs for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are designed for organizations who lack the budget to assemble and manage an in-house Call Center but who want quick communication with an efficient Help Desk Call Center with professional phone assistance plus the technical depth to escalate complex trouble tickets to high-level engineers.
Progent's Help Desk consulting support can guide you in building an effective new Call Center or enhancing your established organization, selecting or modifying Help Desk software products to meet the particular requirements of your company, or adding temporary online staff to reinforce your in-house Help Desk Call Center resources to handle demanding situations like software migrations, mass upgrades, or installing new business software.
Progent's Help Desk staff of seasoned network consultants gives your clients in Chesapeake or anywhere in the state of Virginia quick contact with a dependable technical support resource with substantial background providing phone help and remote diagnostics for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk Call Center perception as a significant driver of business performance, and Progent's policy is to solve rather than just annotate technical issues.
- Business Applications Support: Education, Custom Development, and Integration
Progent's Applications Consulting staff can supply phone-based professional engineering expertise and training in key business application fields such as ERP, MRP, customizing accounting packages, and CRM. Progent also offers consulting expertise, custom development, and education for popular Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's expertise, custom programming, and education offerings, refer to Progent's Applications Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of System Center 2016, expand or tune your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent offers companies in Chesapeake, or anywhere in the state of Virginia, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager support. Progent can tune SCOM for your environment so that your computer support is proactive and automated. By spotting emerging issues before they evolve into downtime, remote monitoring can head off disruptive and expensive information system crises. Progent can also deploy network monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or systems that incorporate multiple platforms.
To contact Progent about emergency remote help with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Support, call 1-800-993-9400, or refer to Contact Progent.
For companies and new ventures in Chesapeake or anywhere in the state of Virginia, Progent's online network support engineers can provide expert and cost-effective IT support the moment your company needs it. More than 15 years of offering online repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to refine online access tools to fix computer problems rapidly while eliminating the cost and lost time associated with on-premises support visits.
Even if your Chesapeake office has a local independent consultant or maintains an in-house IT staff that can deal with common network issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and transparent virtual expansion of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to solve sudden system emergencies or particularly complicated integration projects.
Advantages of Progent's IT Support for Organizations in Chesapeake
Progent's remote network troubleshooting services allow your Chesapeake organization to enjoy the benefits of immediate, expert network support without the expense of managing a full-time IT staff. Your information system will derive added business value by becoming increasingly available, efficient, and secure. Benefits to your company include:
- Convenient virtual extension of your on-site support resources
For most businesses in Chesapeake or anywhere in Virginia, nearby computer service resources, whether made up of independent consultants or a full-time maintenance staff, can resolve the majority of technical issues. However, major troubles may occur when your regular resources are too busy or absent, and some trouble may involve technology that is beyond the scope of your onsite service technicians. In these instances, Progent's on-call support specialists give you a convenient, quick, and budget-friendly solution to augment your local help and to pass on useful information to increase your ability to deal with downstream issues in-house.
- Reduced Reliance on Freelance Service Providers
For IT maintenance, smaller offices commonly rely on independent freelance consultants. While independent service people have less internal costs than larger service organizations and can often charge lower rates, they are often overbooked, making it impossible to respond rapidly to urgent situations. If a freelance service provider is busy with another client, sick, on a trip, or in class, the lack of fallback personnel may force your business to wait for assistance during an IT crisis. As your business grows, system downtime and problems with critical applications are more expensive. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides an on-call source of reserve support experts to make sure your network remains available.
- Build a Solid Basis for Smooth Growth
Businesses often start with an IT system implemented on a shoestring budget. Without a proper infrastructure, band-aid repairs can get thrown onto an unstable foundation. When a company grows, reliability and expandability issues can impede the success of the business. These poorly designed systems need proper analysis, intelligent strategic planning, and wide technical knowledge to upgrade to a network infrastructure that can offer the solid foundation to meet critical business demands and simplify future expansion.
- Work with Solution Providers Rather Than Technology Resellers
Smaller offices need guidance and technical education to navigate through an ever more complex maze of technology alternatives available for accelerating business success and improving productivity. Businesses do not need a computer consultant who is attempting to earn a commission on a certain vendor's technology. Network consulting and product selling can lead to a situation where the recommended
solution is built around a predetermined technology rather than the true requirements of a client. Progent avoids these conflicts by selling just services instead of products. This enables Progent to align IT consulting with the best interests of customers.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of IT knowledge, refined support software, and familiarity with enterprise networking enable businesses to escape the pitfalls of excessive reliance on smaller service firms, individual freelance consultants, or over-stretched internal IT help.
Progent adds value by offering:
How Does My Business Begin Receiving Remote Computer Help from Progent?
- In-depth Knowledge of Microsoft's Full Range of Server Platforms
Progent offers world-class support for Microsoftís popular server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment help, Windows Server 2008 upgrades, Windows Server 2003 maintenance, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Microsoft Exchange 2010 Server management, Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for phone support and in-person help per minute. As a result, you are invoiced only for delivered services. Progent does not impose a higher rate for after-hours or priority service, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and asks no monthly commitment for services delivered during normal business hours. Many support firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for fast solutions so you won't be forced to allow less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their scope, Progent can focus on offering hard-to-find services where Progent has little competition. Companies who utilize trusted independent service providers or who maintain in-house IT staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more reliable, protected, and productive.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to provide round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By uncovering possible issues before they cause lost productivity, network monitoring can keep your information network from painful and expensive service disruptions.
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.