Fast Online Support for Chesapeake Information Networks
For organizations located in Chesapeake or anywhere in Virginia, Progent provides remote technical support for networks based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to help with challenging infrastructure problems, as well as the assistance of CISSP-certified security experts to help with high-level security architecture and diagnostic issues.
Progent's remote support engineers provide excellent leverage because they have the real-world background and are equipped with the sophisticated technology required to resolve most information system issues rapidly. This lowers immediate expenses since solutions accumulate fewer chargeable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your organization saves even more in indirect costs by reducing or avoiding network downtime and related losses due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted management. Progent's extensive remote consulting know-how is especially valuable for businesses that depend on public clouds for vital infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's pricing policy for remote help is designed to stretch your IT service dollar. Progent bills per minute for telephone-based consulting, so you are charged just for the support that you receive. Unlike typical online service organizations, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean model for billing eliminate scenarios where speedy. minor repairs somehow turn into major invoices. Progent's penchant for solving problems efficiently means you saves money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a collection of optimized tools and field-proven methodologies that promote the maximum level of efficiency for remote consulting and repair for IT networks of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the staff of Progent's online support team to communicate with your company's computer system without compromising network security.
Progent's proven technical support reporting application maintains detailed documentation describing all support that Progent's clients have received. Progent's team service personnel have the benefit of the records of support delivered to each client by any Progent engineer. This history of anomalies and responses is stored as an easily exploitable internal knowledge base that enables Progent's online support professionals to share their knowledge company-wide to make sure that the quality of Progent's support services improves daily. Progent's high-level certifications and close relationships with key industry leaders including Cisco and Microsoft make available other extensive technical support databases and allow quick access to vendors' in-house support staff so Progent's remote service specialists can come up with the best resolutions promptly.
Remote technical support services provided by Progent to clients in Chesapeake and anywhere in the state of Virginia include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online service engineers offer computer repair and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can help you with a broad variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid deployment support, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management, and Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Access Application Development,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of affordable PC desktop services to help you company to install, configure, troubleshoot, and administer workstations and laptops based on Microsoft Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 integration support as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the administration of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE certification is the top accreditation for network consultants, and validates a person's networking knowledge at the expert level. Cisco CCIEs know how to deal with even the most challenging problems surrounding network design, deployment, maintenance, security, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS Software network administration tools and developing alternate approaches or identifying program patches. Cisco CCIEs represent an exceptional value because their broad experience allows them to solve problems quickly. In many instances, less qualified service providers can struggle for hours or even days with identical problems that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can connect to your computer system using sophisticated remote troubleshooting tools in order to provide fast, safe, and affordable analysis and repair.
Progent's CCIEs can provide assistance with the entire range of Cisco's popular family of infrastructure appliances. Cisco infrastructure support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers planning and management, Catalyst switch consulting services, Cisco Nexus switch consulting, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless IP phones solutions, Cisco Meraki wireless AP planning and set up, Aironet Access Points consulting support, Cisco wireless controllers consulting, Cisco VPN and Network Security Setup and troubleshooting expertise, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent also offers online and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of security services that can bolster the defenses of your Windows, macOS and OS X, Linux, or UNIX network against assaults or help you to clean up quickly following a damaging breach. Security solutions offered by Progent cover in depth information security assessment using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid cleanup after virus and worm attacks; installing firewalls; designing safe mechanisms for off-site and mobile connectivity; guarding your messaging infrastructure from spam and directory harvest attacks; and establishing 24x7 network monitoring.
Cloud Integration Solutions
Progent offers expert remote support to help organizations of any size connect their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that combine physical resources as well as public cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a repeatable runbook for recovering applications and services quickly following an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also allows transparent testing for site recovery, upgrades and fixes and can generate reports to confirm complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help your organization to plan, deploy, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud used for administering private and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high degree of automation independent of the physical components used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer online consulting services to cover a broad array of computer technologies such as system architecture, email systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and simplified administration in environments that combine Linux with Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also assist with transitioning from legacy applications to Windows or Linux-based solutions. Progent's team-based approach to resolving network problems promotes quick escalation, if necessary, to consultants with appropriate expertise to handle challenging scenarios. This accelerates repair of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can offer emergency phone-based help resolving problems affecting UNIX/Linux networks based on popular derivatives of UNIX such as:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price managed services intended to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the world's top enterprises. The ProSight series of outsourced network management services covers all key areas of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital files, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to deliver centralized management and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and debug their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are always updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming network management processes, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating appliances that need critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system operating efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so any looming issues can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an unbiased assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with information security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's ability either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup/recovery environment that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract information technology programs. Progent's rates for ongoing development or consulting tasks are determined based on the qualifications of the consultants required. Progent's experience with these special areas of computer technology enables customers to execute major projects economically and on time. Progent's special remote consulting solutions include:
How Your Chesapeake Business Can Contact Progent's Online Support Experts
Call Center Support
Progent's Call Center support alternatives for companies with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small businesses a complete solution that handles all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems.
Progentís Help Desk sharing services allow your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Call Center staff of veteran information technology professionals provides your customers in Chesapeake or anywhere in the state of Virginia rapid contact with a reliable technical support resource with years of experience offering phone help and remote diagnostics for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Call Center perception as a key contributor to company success, and Progent's goal is to fix instead of just document IT issues.
- Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Group offers online and in-depth consulting support and education in specific application fields that include ERP, MRP, custom financial systems, and CRM. Progent also can provide expertise, programming, and education for popular Microsoft applications such as CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's expertise, programming, and education services, see Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, extend or tune an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Chesapeake, or anywhere in the state of Virginia, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to suit your business so your network maintenance is proactive and automated. By anticipating looming problems before they grow into downtime, remote monitoring can ward off stressful and costly service failures. Progent can also provide help with network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or networks based on a variety of OS platforms.
To contact Progent about emergency online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Chesapeake or anywhere in the state of Virginia, Progent's online network support specialists can provide effective and affordable IT support the instant your organization requires it. More than a decade of providing remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine remote connectivity tools to fix network problems quickly while eliminating the expense and lost time that comes with in-person service calls.
Even if your Chesapeake business relies on a regular freelance support technician or maintains a full time IT staff that can handle day-to-day network issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless remote expansion of your on-site resources for situations when your usual service personnel either lack the bandwidth or the expertise to deal with unexpected network crises or particularly complicated integration problems.
Features of Progent's Online Computer Support for Chesapeake
Progent's online help, remote repair, network security expertise, and network administration services give businesses in Chesapeake or throughout the state of Virginia the greatest leverage for your support investment. Whether you need one-time telephone support and remote troubleshooting or full-time Help Desk call center support and network management, Progent's experts can deliver your business enterprise-level IT support while permitting you to avoid the expense and administration overhead of running a large in-house IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to businesses in Chesapeake and is also ideal for customers in more remote areas of Virginia that lack technicians with in-depth experience supporting Microsoft's current line of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner consulting company, Progent has the use of a wide range of Microsoft support tools, service databases, and on-going education.
- Per Minute Billing to Reduce Costs
Progent provides remote help on a minute-by-minute basis, so you are billed only for the support you receive. Progent has no minimum charge for online help and imposes no monthly retainer for support services delivered during regular working hours. This protects you from paying big invoices for simple fixes.
- Access to Cisco Certified Network Architecture Experts
Progent's certified experts for Cisco can provide the services of authorized specialists who have experience in planning, implementing, and supporting networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, high-availability, and secure connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's core support services consist of technology integration, Microsoft Exchange expertise, corporate security design, and Co-managed Help Desk services. Progent's Application Experts group can provide in-depth consulting support in critical business applications. Help available from the Application Experts staff includes:
Dynamics GP/Great Plains Support and Programming
Microsoft Project Training
Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Support
BI Reporting Development and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Design, and SQL Server 2014 Application Development and Debugging
Oracle DBA Services and Application Development
MySQL Management and Software Development
Amazon Marketplace Web Service Programming and Debugging
By providing a full service centralized resource for network generalists and specialists, Progent is able to tailor timely, inexpensive, and thorough IT solutions that fit the specific requirements of your company.
- Advanced Remote Access Tools
Secure online connectivity allows Progent's service professionals to observe precisely what your users see. This makes it possible to find quick fixes to issues that could otherwise require a costly onsite visit. Sophisticated remote access software and experienced engineers together allow Progent to repair most network problems rapidly and affordably. Progent is an industry leader in offsite support and automated system tracking.
- Compatibility with Leading VPN Products
Progent can provide secure VPN access for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without weakening system security.
- 24-hour Service for High Network Uptime
For businesses with line-of-business applications, Progent offers optional round-the-clock online technical services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager, this service can help ensure high network uptime.
- Help Desk Services
Progent's Help Desk support services are intended specifically for budget-constrained offices whose clients require instant recourse to a Help Desk Call Center with expert phone support and full escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of IT expertise, fine tuned remote support software, and familiarity with corporate IT enable companies to avoid the pitfalls associated with exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house resources.
Progent stands out by offering:
How Does My Business Begin Receiving Online Computer Support from Progent?
- Certified Expertise in Microsoft's Full Range of Server Platforms
Progent can provide world-class support for Microsoftís leading server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment consulting, Windows Server 2008 expertise, Windows 2003 Server maintenance, MS Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration, Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Exchange 2003 Server moves, plus Microsoft SQL Server 2019 configuration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for online service and on-premises help by the minute. As a result, you are charged only for delivered support. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in regions where Progent offers on-site service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no startup charge and requires no retainer for services delivered during normal business hours. Many support firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast repairs so you will not be forced to allow less critical problems to stay unaddressed.
- Full Records of IT Services
Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all delivered services. Unlike many freelance consultants or small service firms who offer scant documentation or details of services done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation transmitted by every staff member to each client. The practice of documenting and archiving service activity results in more efficient service and avoids a slew of common misfortunes such as when a service customer is virtually held captive to a consultant who refuses to let go of vital service information.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only IT service firms to provide 24x7 network tracking services based on MS System Center Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By anticipating potential problems before they result in downtime, network monitoring can save your IT network from stressful and costly service losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.