Fast and Affordable Remote Support for Chesapeake Information Networks
For businesses in Chesapeake or anywhere in the state of Virginia, Progent offers online technical support for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft qualified consulting experts have provided online support to companies in every state in the United States. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to solve challenging networking issues, as well as the assistance of CISSP-certified cybersecurity consultants to handle high-level security design and troubleshooting jobs.
Progent's online support experts offer excellent leverage because they have the practical experience and have access to the sophisticated tools needed to resolve the majority of information system issues quickly. This reduces direct costs because service calls accumulate minimal billable minutes. Remote support also eliminates the expense of sending an engineer to your location. Your company benefits even more with indirect costs by minimizing or avoiding network downtime and related costs due to business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's advanced online consulting know-how is especially important in environments that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be useful.
Progent's pricing model for online help is designed to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you are charged just for the services that you receive. In contrast to many remote support firms, Progent imposes no initialization charge or minimum payments. Progent's per-minute billing unit and clean model for pricing avoid scenarios where speedy. minor fixes manage to end up as large bills. Progent's skill at handling problems quickly means you spends less money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined an array of optimized tools and field-proven processes that ensure the highest level of effectiveness for online consulting and repair for information systems of any size. Progent offers safe Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's online support team to access your company's environment without compromising system security.
Progent's advanced customer support database system includes extensive documentation of the support that Progent's customers have received. Progent's team service personnel have access to the records of assistance delivered to every customer by every Progent engineer. This archive of trouble tickets and repairs is structured as an easily exploitable internal database that enables Progent's remote technical engineers to share their experiences company-wide to make sure that the value of Progent's support services improves daily. Progent's high-level certifications and working associations with key industry leaders such as Cisco and Microsoft make available other extensive technical support databases and permit quick response from manufacturers' in-house engineering staff so Progent's online service specialists are able to determine the best solutions in the least time.
Remote technical services offered by Progent to clients in Chesapeake and throughout the state of Virginia include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-qualified remote support experts can deliver computer system problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can help you with a broad variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2013 development,
Microsoft Skype for Business Server migration support, Microsoft Lync Server management, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of affordable PC desktop support services to assist your company to install, configure, repair, and manage workstations and laptops based on Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 migration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops along with your web-facing mobile devices.
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE certification is the top recognition for networking professionals, and certifies an individual's networking knowledge at the master level. CCIEs know how to resolve even the most stubborn problems associated with network design, deployment, management, security, and troubleshooting. CCIEs work closely with Cisco's internal support staff in analyzing problems with Cisco IOS network management utilities and coming up with workarounds or identifying software patches. Cisco CCIEs provide exceptional cost-effectiveness since their deep experience permits them to resolve problems rapidly. In common cases, less experienced consultants can wrestle for hours or days with the same problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE engineers can tie into your environment using state-of-the-art on-line troubleshooting tools to perform quick, safe, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's industry-leading selection of networking products. Cisco infrastructure consulting available from Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch consulting and support, Cisco Nexus switch support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco VoIP phones and IP video phones support and Cisco wireless IP phones configuration, Cisco Meraki wireless access point layout and configuration, Cisco Aironet Wireless APs planning and integration support, Cisco WiFi controllers support Services, Cisco VPN Consulting support, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Professionals
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts offer a range of system protection services that can enhance the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux network against attacks or help you to recuperate quickly after a serious breach. Security solutions available from Progent cover comprehensive network security analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; quick recovery from malicious attacks; configuring firewalls; designing secure mechanisms for off-site and mobile access; protecting your messaging system against viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online support services to help companies of any size integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that utilize physical IT assets along with public cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting support online, and Progent can help you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a repeatable workflow for recovering applications and services quickly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, upgrades and fixes and can produce audit reports to verify full service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist you to design, configure, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud environments that provide maximum availability, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high degree of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists can provide phone-based consulting services to address a broad range of computer technologies such as network infrastructure, email systems, system and process security, plus UNIX and Microsoft Windows coexistence. For server economization and simplified administration in environments that include Linux with Microsoft Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also assist with migration from legacy systems to MS Windows or Linux solutions. Progent's group-based methodology for solving technical issues promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX and Linux consultants can provide urgent phone-based assistance diagnosing problems affecting UNIX/Linux systems based on leading variants of UNIX such as:
Apple Mac OS X
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price managed services intended to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions used by some of the industry's leading enterprises. Progent's ProSight series of network monitoring and management services covers all critical facets of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis tools to defend endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to address the entire malware attack progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup activities and allows fast recovery of vital data, apps and VMs that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security vendors to provide centralized control and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating devices that need critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can save as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an objective assessment of the health of their information system. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security regulations, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance expert. The interview is designed to assess your organization's preparedness either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup/recovery system that meets your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent can provide the services of world-class online consulting experts for special IT programs. Billing charges for longer-term consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these important fields of information technology enables clients to execute critical projects within budget and on schedule. Progent's special remote consulting solutions include:
How Your Chesapeake Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Expertise
Progent's Call Center support alternatives for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk outsourcing services are a convenient solution for organizations who don't have the budget to assemble and manage an internal Call Center but who need fast response from an efficient Help Desk Call Center with proficient telephone assistance plus the ability to escalate complex problems to high-level engineers.
Progent's Help Desk Call Center consulting expertise can aid you in creating an efficient new Help Desk Call Center or improving your established one, evaluating or modifying Help Desk Call Center software products to handle the particular demands of your corporation, or providing temporary online staff to supplement your in-house Call Center group to handle unusually busy scenarios such as software transitions, mass upgrades, or rolling out brand new business software.
Progent's Help Desk staff of veteran network professionals gives your customers in Chesapeake or anywhere in the state of Virginia fast communication with a large technical support group with extensive background providing telephone-based support and online troubleshooting for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk perception as a significant contributor to company efficiency, and Progent's goal is to resolve and not just report network problems.
- Business Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts staff can supply online advanced engineering expertise and training in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and education for familiar Microsoft applications such as CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more concerning Progent's expertise, customization, and education offerings, refer to Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of System Center 2016, expand or tune your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Services
Progent can deliver companies in Chesapeake, or anywhere in the state of Virginia, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to suit your business so that your IT maintenance is proactive and automated. By exposing possible trouble spots before they cause crashes, remote monitoring can minimize stressful and expensive information system failures. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments powered by a variety of platforms.
To contact Progent about emergency remote expertise with Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Online Help, phone 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Chesapeake or anywhere in the state of Virginia, Progent's online computer support specialists are ready to provide expert and affordable system support whenever your company has to have it. More than 15 years of offering online tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote access tools to solve IT problems quickly while eliminating the cost and lost productivity associated with on-premises service visits.
Even if your Chesapeake organization has a local independent support technician or maintains an in-house organization that can handle the majority of computer issues, Progentís Microsoft certified consultants are available to offer an easy and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the availability or the experience to fix unexpected system emergencies or particularly tough integration problems.
Features of Progent's Online Computer Services for Chesapeake
Progent's online support, remote repair, network security expertise, and system management services offer offices in Chesapeake or throughout the state of Virginia unparalleled leverage for your IT budget. Whether you need one-time telephone help and remote troubleshooting or ongoing Help Desk Call Center support and network administration, Progent's experts can deliver your office world class network support while allowing you to avoid the cost and administration overhead of maintaining a full-service internal IT staff. Key features of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to offices in Chesapeake and is also ideal for networks in more remote areas of Virginia that have a limited supply of consultants with in-depth experience supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Partner support company, Progent has the advantage of a wide range of Microsoft support tools, service information, and continuing education.
- Per Minute Billing to Reduce Costs
Progent offers remote support on a per-minute billing plan, so you are charged only for the support you use. Progent requires no minimum fee for online support and requires no periodic retainer for support services delivered during regular business hours. This saves you from paying big bills for simple repairs.
- Access to Cisco Certified Network Architecture Experts
Progent's certified experts for Cisco offers access to authorized professionals with skill in designing, deploying, and supporting networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, reliable, and secure connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's core support services include technology integration, Microsoft Exchange Server expertise, network security design, and Help Desk Call Center services. Progent's Experts group offers world-class consulting support for specific business applications. Help offered by the Application Experts Group covers:
Dynamics GP Support and Programming
Microsoft Office Project Support
Microsoft Office 365 integration consulting
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Consulting
BI Reporting Consulting and Troubleshooting
Business Information (BI) Reporting Development and Training
UNIX, Linux and Solaris Integration
MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Design, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Management and Application Development
MySQL DBA Services and Software Development
Amazon Marketplace Web Service (Amazon MWS) Programming
By offering a convenient centralized source for IT generalists and application experts, Progent can deliver fast, cost-effective, and comprehensive information technology solutions that align with the specific requirements of your company.
- State of the Art Remote Connectivity Tools
Secure remote access allows Progent's service professionals to see exactly what your users see. This makes it easier to find quick solutions to issues that might otherwise demand an expensive personal service call. Cutting-edge online access software and expert technicians combine to allow Progent to repair most IT issues quickly and economically. Progent is an industry leader in online support and remote system tracking.
- Compatibility with Mainstream VPN Gateways
Progent supports secure VPN access for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without compromising system security.
- 24-hour Service for High Network Availability
For businesses with mission-critical applications, Progent can provide optional 24x7 online technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help ensure maximum system availability.
- Help Desk Call Center
Progent's Help Desk support programs are designed especially for budget-conscious organizations whose workers require immediate access to a Help Desk Call Center with expert phone support and full escalation capability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of technical experience, refined remote support tools, and familiarity with corporate IT enable offices to avoid the pitfalls associated with excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal resources.
Progent adds value by providing:
How Does Our Company Begin Receiving Remote Technical Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco certified consultants average longer than ten years of real-world professional experience, in the trenches of IT service, executing a broad variety of technical projects for an extensive array of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices training that Progent instills in its consulting personnel. This ensures that you get not only expert IT skills, but also a support engineer with proven approaches for using computer knowledge to resolve actual IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for online support and on-site visits by the minute. Consequently, you are billed exclusively for received services. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no service activation charge and requires no retainer for support services provided during regular working hours. Many support organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick solutions so you won't be forced to permit minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to handle problems that are within their comfort zone, Progent can focus on providing hard-to-find services where Progent has few competitors. Businesses who work with familiar freelance consultants or who employ internal support staffs benefit when Progent passes on knowledge about new technology and proven processes to make their networks more reliable, secure, and productive.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to offer 24x7 network tracking services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By revealing possible issues before they cause lost productivity, system monitoring can save your information network from painful and costly service losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.