Fast and Affordable Remote Help for Chesapeake Computer Networks
Urgent Online Technical Support for Chesapeake NetworksFor businesses located in Chesapeake or anywhere in the state of Virginia, Progent offers remote technical support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified consulting experts have delivered online troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve complex infrastructure problems, as well as the assistance of CISSP-accredited security experts to help with advanced security architecture and diagnostic jobs.

Progent's online support experts offer exceptional value due to the fact that they possess the real-world background and are equipped with the sophisticated technology needed to resolve most network problems quickly. Efficient support lowers direct expenses because solutions accumulate fewer chargeable minutes. Remote support also avoids the expense of dispatching an engineer to your site. Your organization saves additionally with incidental expenses by minimizing or avoiding network outages and related losses resulting from business disruption, disgruntled clients, unproductive workers, and distracted management. Progent's extensive online consulting know-how is particularly important in environments that depend on public clouds for critical infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an alternative.

Progent's pricing policy for remote support is structured to leverage your network support dollar. Progent bills per minute for telephone-based assistance, so you pay only for the support that you receive. In contrast to typical online service organizations, Progent imposes no initialization charge or minimum payments. Progent's per-minute granularity and clean model for pricing eliminate scenarios where quick fixes manage to turn into major invoices. Progent's penchant for disposing of problems quickly means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered an array of optimized tools and field-tested processes that permit the maximum level of efficiency for remote engineering help and troubleshooting for information systems of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the staff of Progent's remote service group to interface to your company's computer system remotely without breaching corporate security.

Progent's advanced technical support reporting application includes comprehensive records describing all support that Progent's customers have received. Progent's staff consultants have the benefit of the details of support rendered to each Progent client by any Progent consultant. This history of trouble tickets and repairs is organized as a readily retrievable internal database that allows Progent's remote technical experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's technical support grows daily. Progent's extensive list of certifications and close relationships with major industry leaders including Cisco and Microsoft make available other vast support databases and allow quick access to vendors' internal product engineers so Progent's online consulting specialists can come up with optimal solutions in the least time.

Remote technical services offered by Progent to businesses in Chesapeake and anywhere in the state of Virginia include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price managed services intended to allow small and medium-size businesses to benefit from the same best-of-breed technology used by many of the world's leading enterprises. The ProSight series of network monitoring and management services addresses all key aspects of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the entire threat progression including filtering, identification, containment, remediation, and forensics. Key features include one-click rollback with Windows VSS and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical files, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to provide centralized control and world-class security for your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, track, enhance and troubleshoot their connectivity appliances like routers, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating appliances that need important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management personnel and your Progent engineering consultant so that all looming problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security standards, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance expert. The interview is intended to help evaluate your company's ability to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent offers the services of world-class online consulting professionals for contract IT programs. Progent's rates for longer-term development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these important areas of computer technology enables clients to execute critical projects economically and on time. Progent's project-based online engineering services include:

  • Call Center Expertise
    Progent's Help Desk Call Center service offerings for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Call Center outsourcing support services are a convenient solution for organizations who lack the budget to assemble and manage an in-house Help Desk but who need fast response from a reliable Call Center with professional telephone support as well as the technical depth to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Help Desk is intended for bigger companies and operates as a seamless supplement to your current Call Center team. Progent's Virtual Help Desk can operate as a an escalation alternative to handle complex network challenges, or be ready in hectic instances when your ordinary resources are too busy.

    Progent's Help Desk team of veteran information technology consultants gives your clients in Chesapeake or anywhere in the state of Virginia instant contact with an efficient technical support resource with extensive background providing phone consulting and online troubleshooting for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center perception as a crucial enabler of company productivity, and Progent's policy is to solve instead of merely report network issues.

  • Business Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Experts Team provides phone-based professional engineering support and education in specific business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and training for popular Microsoft business applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's consulting, customization, and education services, visit Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of System Center 2016, extend or optimize your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver businesses in Chesapeake, or anywhere in the state of Virginia, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to accommodate your environment so your network maintenance is proactive and automated. By uncovering potential problems before they cause crashes, remote monitoring can ward off stressful and expensive service breakdowns. Progent can also assist with system monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or environments powered by a combination of platforms.
How Your Chesapeake Business Can Contact Progent's Online Support Experts
To contact Progent about urgent online support with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Chesapeake or throughout the state of Virginia, Progent's phone-based computer support specialists are ready to provide expert and cost-effective IT support whenever your organization requires it. More than 15 years of offering online tech support has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine remote access tools to fix IT problems quickly while avoiding the cost and lost time that comes with on-site service calls.

Even if your Chesapeake organization deals with a regular freelance support technician or employs an in-house IT staff that know how to handle ordinary network issues, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and transparent remote extension of your on-site resources for situations when your usual service personnel either lack the availability or the expertise to solve unexpected system emergencies or particularly complex integration problems.

Advantages of Progent's IT Support for Companies in Chesapeake
Progent's remote technical help services enable your Chesapeake organization to realize the benefits of immediate, enterprise-level network support without the expense of managing a full-time IT staff. Your network will acquire added strategic value by being more available, efficient, and secure. Advantages to your company include:

  • Convenient remote expansion of your on-site IT resources
    With most organizations in Chesapeake and throughout Virginia, local computer service providers, whether consisting of outside consultants or an in-house maintenance staff, can resolve typical technical problems. However, serious problems sometimes strike when your regular resources are too busy or absent, and some trouble may be associated with technology that is beyond the scope of your usual support personnel. In these situations, Progent's on-call service experts provide a convenient, fast, and affordable solution to supplement your local help and to pass on valuable knowledge to increase your ability to resolve downstream issues in-house.

  • Reduced Dependence on Individual Service Providers
    For network support, smaller companies commonly depend on independent freelance consultants. While independent service people have less internal costs than big consulting firms and can often charge marginally less, they are sometimes overbooked, making it impossible to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, sick, on a trip, or in class, the lack of backup personnel may force your business to go without help during an emergency. As your network grows, system unavailability and problems with critical software are more costly. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides a dependable source of reserve support experts to make sure your IT system remains up and running.

  • Create a Solid Basis for Seamless Expansion
    Businesses typically begin with an IT system implemented on a shoestring budget. Without a strong framework, slap-dash repairs often get thrown onto a weak foundation. When a network grows, stability and scalability issues can hinder the productivity of the organization. Such poorly designed environments need proper analysis, smart strategic planning, and broad-based technical knowledge to upgrade to a system infrastructure able to provide the stable foundation to meet critical business demands and facilitate downstream growth.

  • Interact with Solution Providers Rather Than Product Vendors
    Smaller offices need advice and technical education to negotiate an ever more complex array of technology options capable of promoting business success and improving efficiency. They hardly need a computer consultant who is attempting to resell a specific vendor's products. IT support and product selling can result in a situation where the recommended solution is built around a predetermined product rather than the genuine needs of a business. Progent avoids these dilemmas by selling only services rather than products. This allows Progent to match technical consulting with the best needs of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of IT expertise, fine tuned support software, and familiarity with enterprise networking enable companies to escape the pitfalls associated with excessive reliance on smaller service firms, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • In-depth Knowledge of Microsoft's Entire Range of Server Platforms
    Progent can provide world-class expertise for Microsoftís popular server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration help, Windows Server 2008 R2 support, Microsoft Windows 2003 Server maintenance, MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Exchange 2010 Server maintenance, Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server management support.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-site visits by the minute. As a result, you are invoiced just for delivered services. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no initialization fee and asks no retainer for support services delivered during normal business hours. Many support organizations impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for quick solutions so you will not be forced to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their comfort zone, Progent is able to focus on providing high-value services where Progent faces little competition. Businesses who work with trusted freelance consultants or who maintain internal IT personnel benefit when Progent passes on information about new technology and proven methodologies to make their networks more robust, secure, and efficient.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to offer 24x7 system tracking services powered by MS Operations Manager. MS Operations Manager allows your computer support to be proactive rather than reactive. By anticipating possible issues before they result in downtime, system monitoring can save your information network from painful and costly availability losses.
How Does My Business Begin Receiving Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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