Immediate Online Help for Chesapeake Virginia Computer Networks
For businesses located in Chesapeake Virginia, Progent offers online technical support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to help with challenging networking issues, plus the services of CISSP-certified cybersecurity consultants to handle advanced security design and troubleshooting jobs.
Progent's online technical support engineers offer excellent leverage due to the fact that they possess the real-world experience and have access to the advanced technology necessary to resolve the majority of information system issues quickly. This reduces immediate expenses since solutions accumulate fewer billable minutes. Remote support also avoids the expense of sending an engineer to your location. Your company saves even more in indirect expenses by reducing or eliminating system outages and associated costs resulting from business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's advanced remote technical support know-how is particularly important in environments that rely on public clouds for critical infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be useful.
Progent's billing model for remote help is designed to leverage your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced only for the services that you actually get. In contrast to many online support companies, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute granularity and simple policy for pricing avoid situations where fast repairs somehow end up as big bills. Progent's skill at solving problems quickly means your business spends less money.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered an arsenal of optimized tools and field-proven processes which promote the maximum degree of efficiency for remote help and repair for IT systems of any size. Progent's online support team can link to your company's environment without breaching corporate security.
Progent's powerful technical support database system maintains comprehensive histories for the support that Progent's clients have received. Progent's team engineers have access to the records of support rendered to every client by every Progent engineer. This database of problems and resolutions is stored as a quickly retrievable support database that enables Progent's remote support experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support improves over time. Progent's high-level certifications and working relationships with major vendors such as Cisco and Microsoft open up additional extensive technical knowledge bases and permit priority response from manufacturers' in-house product engineers so Progent's remote consulting experts are able to come up with the best solutions quickly.
Online support available from Progent to customers in Chesapeake Virginia include:
-
Certified Windows Support
Progent's Microsoft-expert remote support engineers can provide network troubleshooting and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can help you with a broad range of technology support services such as Windows Server 2022 solution design and migration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 migration, Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint 2016 migration consulting services, Microsoft Teams expertise, Skype for Business planning and deployment consulting, Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of affordable PC desktop consulting and support services to assist you company to install, integrate, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services include providing Windows 11 system design and migration support and Windows 10 configuration consulting, as well as Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your desktops and cloud-connected mobile devices.
-
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the highest recognition for networking professionals, and indicates an individual's network technology skills at the master level. Cisco CCIEs can handle even the most difficult problems associated with network planning, integration, administration, compliance, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network administration tools and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs provide exceptional value because their deep experience permits them to fix problems quickly. In typical instances, less seasoned service providers can wrestle for many hours or even days with the same tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can communicate with your network via advanced on-line troubleshooting tools to perform quick, safe, and economical analysis and repair.
Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.
Progent locations in
Hampton Roads Metro Area
Progent's CCIEs can provide assistance with the entire range of Cisco's industry-leading selection of connectivity devices. Cisco networking expertise available from Progent includes Cisco ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support, Cisco Nexus switch consulting services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP planning and set up, Cisco Aironet Wireless Access Points consulting expertise, Cisco wireless controllers consulting, Cisco VPN Integration help, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to help you to optimize your Wi-Fi infrastructure.
-
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to help organizations to carry out the time-critical first phase in responding to a ransomware assault by putting out the fire. Progent's remote ransomware engineer can help businesses to locate and isolate breached devices and protect clean assets from being compromised. If your Chesapeake system has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.
-
Ransomware Removal and Operational Continuity Services
Progent's ransomware recovery consultants can assist your Chesapeake business to reconstruct a network damaged by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor. Progent's team of IT security experts have the broad selection of skills required to reconstruct all vital components of a targeted system rapidly and with little loss of data. To learn more, visit Progent's ransomware removal and business restoration services.
-
CISM and CISSP Premier Network Security Engineers
Progent's qualified CISM and CISSP security and compliance experts can provide a range of security solutions that can enhance the safety of your Windows, macOS and OS X, Linux, or UNIX network against assaults or assist your business to recuperate rapidly following a serious breach. Security support services offered by Progent include: comprehensive data security and compliance analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid recovery from virus and worm assaults; installing firewalls; building secure architectures for off-site and mobile access; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
-
Hybrid Cloud Integration
Progent can provide expert remote support to help organizations of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that seamlessly combine local resources along with cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of cloud integration support services such as Microsoft 365 integration with on-prem Exchange deployments,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has more than two decades of background providing advanced consulting support online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
-
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable workflow for restoring applications and services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also allows transparent testing for site recovery, upgrades and fixes and can produce reports to verify complete service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, configure, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that deliver high availability, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high degree of automation independent of the physical components used by the basic IP network.
-
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer phone-based support services to address a broad spectrum of computer technologies such as network architecture, email systems, system and process security, plus UNIX/Linux and Windows integration. For server economization and simplified administration in environments that include Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux-powered environments. Progent's group-based methodology for solving technical problems enables fast escalation, when required, to consultants with task-relevant experience to tackle challenging situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can provide emergency phone-based assistance troubleshooting problems within UNIX/Linux systems based on leading derivatives of UNIX such as:
Apple Mac OS X
Solaris
IBM AIX Open UNIX
HP-UX
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price services intended to allow small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by some of the world's leading corporations. The ProSight series of network monitoring and management services covers all key facets of information technology such as email content filtering, security and compliance, automated backup/recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis tools to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the entire threat progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with leading backup technology companies to produce ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products automate and track your backup operations and allow transparent backup and rapid restoration of important files, apps, system images, and virtual machines. ProSight DPS helps your business avoid data loss resulting from hardware failures, natural disasters, fire, malware such as ransomware, human error, ill-intentioned employees, or application glitches. Managed services available in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these managed services are most appropriate for your network.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management provide businesses of all sizes a flexible and affordable solution for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic information system. In addition to optimizing the protection and functionality of your computer network, Progent's patch management services free up time for your IT staff to concentrate on more strategic projects and activities that deliver maximum business value from your network. Find out more about Progent's software/firmware update management services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo MFA service plans utilize Cisco's Duo technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification on Apple iOS, Android, and other personal devices. With Duo 2FA, when you sign into a protected online account and give your password you are requested to confirm your identity on a device that only you possess and that uses a different network channel. A wide selection of out-of-band devices can be utilized for this second means of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can designate multiple verification devices. For more information about ProSight Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing suite of real-time and in-depth management reporting plug-ins created to work with the industry's leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as spotty support follow-up or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to provide centralized management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are always updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when problems are detected. By automating tedious network management activities, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding appliances that require critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT personnel and your Progent engineering consultant so any potential problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's ability either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current cybersecurity posture and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup system that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special IT projects. Billing rates for longer-term consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these important fields of information technology enables customers to complete critical projects economically and on schedule. Progent's special online consulting services include:
-
Help Desk Expertise
Progent's Help Desk service options for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all facets of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve the most issues.
Progent's Help Desk consulting services can aid you in creating an efficient new Call Center or improving your current organization, selecting or enhancing Call Center application software to meet the particular demands of your business, or adding occasional phone support staff to reinforce your internal Help Desk Call Center team to handle high-demand situations such as software migrations, major upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of seasoned information technology experts provides your clients in Chesapeake Virginia immediate assistance from a reliable technical support group with years of background delivering telephone-based consulting and online troubleshooting for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center recognition as a major contributor to company success, and Progent's aim is to solve instead of just record network issues.
- Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Consulting staff provides phone-based and in-depth consulting expertise and education in special application areas that include ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting, custom development, and training for popular Microsoft applications such as Microsoft CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more information concerning Progent's expertise, custom programming, and education services, go to Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class online and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of Microsoft System Center2, expand or optimize an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Chesapeake Virginia online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can tune Operations Manager to suit your environment so your IT support is proactive rather than reactive. By detecting emerging problems before they grow into network outages, system monitoring can minimize inconvenient and costly information system breakdowns. Progent can also assist with network monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or networks based on a combination of OS platforms.
How Your Chesapeake Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
For offices and startups in Chesapeake Virginia, Progent's online computer support specialists are ready to provide professional and economical system help the instant your company has to have it. More than 20 years of offering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine online access technology to repair network problems rapidly while eliminating the expense and lost productivity associated with on-premises service visits.
Even if your Chesapeake company has a local independent consultant or employs a full time organization that know how to deal with ordinary network problems, Progent's Microsoft and Cisco certified engineers are available to offer a convenient and transparent virtual expansion of your local resources in cases when your regular service personnel either don't have the bandwidth or the experience to resolve sudden system emergencies or particularly challenging integration projects.
Benefits of Progent's Network Help for Organizations in Chesapeake Virginia
Progent's online network troubleshooting services enable your Chesapeake organization to enjoy the advantages of timely, expert network support without the cost of maintaining a full-time IT organization. Your network will acquire greater strategic value by becoming increasingly available, efficient, and secure. Advantages to your company include:
- Seamless remote expansion of your local IT resources
With most organizations in Chesapeake Virginia, local computer service providers, whether made up of outside consultants or a full-time maintenance staff, can solve typical network problems. However, serious problems may spring up when local support personnel are too busy or unavailable, and some trouble may be associated with IT products that is beyond the scope of your local service technicians. In these instances, Progent's online support experts provide an easy, fast, and economical solution to augment your regular help and to convey valuable information to increase your capability to deal with future problems in-house.
- Reduced Reliance on Freelance Service Providers
For IT maintenance, smaller offices often depend on independent freelance service providers. Although freelance consultants carry smaller overhead than larger consulting companies and can afford to charge marginally less, they are occasionally overbooked, making it impossible to respond quickly to crisis situations. If an independent consultant is busy with another customer, ill, on a trip, or in class, the absence of fallback personnel may force your business to go without help during an IT crisis. As your network grows, system downtime and problems with vital software become more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a ready source of backup support experts to insure your IT system remains available.
- Create a Solid Foundation for Seamless Growth
Companies often start with an IT architecture created on a shoestring budget. Lacking a scalable infrastructure, band-aid repairs can get piled onto a weak foundation. As a network grows, reliability and expandability problems can hinder the productivity of the organization. These poorly designed systems need proper assessment, intelligent strategic planning, and wide technical knowledge to evolve to a network infrastructure that can provide the solid foundation to handle vital business demands and simplify future expansion.
- Interact with Problem Solvers Rather Than Product Resellers
Smaller businesses require advice and technical education to negotiate an ever more complicated array of product options available for accelerating business success and improving productivity. Businesses hardly need a computer engineer who is motivated to sell a certain vendor's technology. IT support and product sales can result in a scenario where the recommended
solution is built around a profitable technology instead of the true requirements of a client. Progent avoids these dilemmas by selling just services rather than products. This allows Progent to align technical expertise with the real interests of customers.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of technical experience, fine tuned support tools, and familiarity with enterprise networking allow companies to avoid the pitfalls associated with excessive dependence on smaller service firms, independent freelance service providers, or limited in-house resources.
Progent stands out by offering:
- Best Practices
Progent's staff of Microsoft and Cisco Premier consultants average more than a decade of hands-on professional experience, in the trenches of network support, performing a broad range of IT tasks for an extensive mix of clients. Each Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting staff. This means that you get not just world-class technical skills, but also a consultant with proven methods for using technical knowledge to repair actual network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for online service and in-person visits per minute. As a result, you are invoiced just for delivered support. Progent does not demand a higher rate for after-hours or priority support, and within California or in areas where Progent offers in-person service, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no minimum fee and asks no monthly commitment for services provided during regular working hours. Many support organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for fast fixes so you will not be forced to allow simple problems to fester.
- Complete Records of Delivered Services
Progent has created a sophisticated service reporting system that records and formats detailed documentation for all delivered support activities. Unlike many independent consultants or local service firms who offer minimal documentation or details of services done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support reports sent by each consultant to each customer. The practice of documenting and organizing support records allows more effective service and avoids a variety of common misfortunes such as when a service customer is effectively held hostage to a consultant who won't let go of vital service information.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few IT service firms to provide round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory instead of reactive. By revealing possible issues before they cause downtime, system monitoring can save your IT network from painful and costly service disruptions.
How Does My Business Start Getting Remote Technical Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.