Immediate Online Troubleshooting for Chesapeake Virginia Information Networks
For companies in Chesapeake Virginia, Progent provides online technical support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to handle complex networking problems, plus the services of CISA and CISSP-certified security consultants to handle advanced security design and troubleshooting jobs.
Progent's online technical support experts offer excellent leverage due to the fact that they possess the real-world background and are equipped with the advanced tools needed to resolve the majority of information system issues quickly. Efficient support reduces direct expenses since service calls use up fewer billable minutes. Online help also eliminates the cost of dispatching a consultant to your office. Your company benefits additionally with indirect costs by reducing or avoiding system outages and associated costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote technical support expertise is especially important for businesses that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be useful.
Progent's billing policy for remote support is designed to leverage your IT service investment. Progent charges per minute for phone assistance, so you pay exclusively for the support that you receive. Unlike many online support companies, Progent asks for no service activation fee or minimum job duration. Progent's one-minute granularity and simple model for pricing eliminate scenarios where speedy. minor solutions manage to turn into substantial tabs. Progent's skill at handling technical issues efficiently means your business spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of optimized technologies and proven processes that allow the maximum degree of effectiveness for online technical support and repair for computer networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the engineers of Progent's online support team to connect to your company's system remotely without violating network security.
Progent's proven customer support reporting system stores thorough documentation for all support that Progent's customers have received. Progent's authorized consultants have the benefit of the details of all help rendered to each Progent client by every consultant. This history of anomalies and responses is structured as an easily retrievable support knowledge base that permits Progent's online technical engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support grows over time. Progent's extensive list of accreditations and close associations with major technology companies including Cisco and Microsoft make available additional extensive support knowledge bases and allow fast response from manufacturers' internal support staff with the result that Progent's remote service experts can determine the most efficient solutions in the least time.
Remote support services provided by Progent to companies in Chesapeake Virginia include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier remote support professionals can deliver computer system repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can assist you with a wide variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and integration, SharePoint 2016 migration consulting, Microsoft Teams integration, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
SBS Server support, and
Windows Essentials cloud integration.
Progent also offers a broad range of affordable PC desktop support services to help your company to deploy, configure, repair, and administer desktop PCs and notebooks based on Windows. Progent's desktop consulting services cover areas such as providing Windows 10 integration assistance plus System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the management of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for networking engineers, and indicates a consultant's networking skills at the master level. Cisco-qualified CCIEs can handle the most complex problems surrounding network infrastructure design, integration, management, compliance, and repair. Cisco qualified CCIEs operate closely with Cisco's in-house product support engineers in isolating problems with IOS network administration utilities and developing alternate approaches or locating software patches. Cisco CCIEs provide excellent cost-effectiveness since their deep experience enables them to resolve problems rapidly. In typical cases, less seasoned consultants can wrestle for hours or days with the same problems that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE certified engineers can interface to your computer system using advanced remote support technology to perform efficient, safe, and affordable diagnosis and remediation.
Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.
Progent locations in
Hampton Roads Metro Area
Progent's Cisco CCIEs can provide help for the complete line of Cisco's top-selling selection of networking appliances by providing consulting services such as:
CISM and CISSP Premier Network Security Engineers
Progent's certified CISM and CISSP cybersecurity consultants offer a variety of security services to bolster the defenses of your Windows, macOS and OS X, or Linux network against internal or external threats or assist your business to recuperate rapidly following a serious breach. Security support services offered by Progent cover thorough information security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; rapid cleanup after malicious attacks; setting up firewalls; building safe techniques for off-site and mobile connectivity; defending your email infrastructure against viruses, spam and DHA attacks; and initiating 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced online consulting to help organizations of any size integrate their networks with popular public clouds including Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid environments that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid network models that utilize physical IT assets along with public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of public cloud integration services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has more than 20 years of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for recovering applications and services rapidly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also allows transparent testing for site recovery, updates and fixes and can generate audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and administer a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for administering private and public cloud and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high degree of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide remote support services to address a broad spectrum of information technologies such as network infrastructure, email solutions, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and simplified administration in networks that combine Linux-based systems and Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from legacy systems to Windows or Linux-based solutions. Progent's team-oriented approach to resolving network problems enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This expedites repair of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can provide urgent online assistance diagnosing anomalies affecting UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX such as:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price managed services designed to enable small and mid-size businesses to utilize the same advanced technology deployed by some of the industry's top enterprises. The ProSight series of outsourced network management services addresses all critical areas of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the entire threat lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with government and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical data, applications and virtual machines that have become unavailable or corrupted due to component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security vendors to deliver centralized control and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway device provides a further layer of inspection for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, monitor, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that require important software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so any potential issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security standards, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's ability to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup system that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent offers the services of seasoned online consulting experts for special IT programs. Progent's charges for ongoing development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these important areas of computer technology allows clients to execute major projects within budget and on time. Progent's project-based online consulting services include:
How Your Chesapeake Business Can Contact Progent's Remote Technical Support Experts
Call Center Services
Progent's Help Desk support alternatives for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that handles all facets of remote desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle challenging issues.
Progentís Co-managed Help Desk services allow your IT organization to share the load for Help Desk support transparently between your IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution built around the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk team of experienced information technology experts provides your customers in Chesapeake Virginia fast assistance from an efficient technical support resource with substantial experience delivering telephone-based support and remote repair service for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center recognition as a key driver of company efficiency, and Progent's goal is to solve instead of just record network issues.
- Applications Support: Training, Custom Development, and Integration
Progent's Applications Experts Team can supply remote professional engineering expertise and training in specific business application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for Microsoft business applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To read more information about Progent's expertise, programming, and education services, refer to Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that include Linux, Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of System Center 2016, expand or tune your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Chesapeake Virginia online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to accommodate your environment so that your network maintenance is proactive and automated. By exposing potential issues before they evolve into network outages, proactive monitoring can ward off disruptive and costly service failures. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or systems that support a combination of operating systems.
To contact Progent about urgent remote expertise with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Chesapeake Virginia, Progent's phone-based network support specialists can deliver effective and affordable system help the moment your company has to have it. Long experience delivering remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine online access tools to repair IT problems rapidly while eliminating the cost and lost time that comes with in-person service calls.
Even if your Chesapeake office has a local freelance support technician or maintains an in-house organization that know how to deal with the majority of network problems, Progentís Microsoft certified consultants can still offer an easy and transparent remote extension of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the experience to fix sudden system crises or particularly complicated integration projects.
Features of Progent's Remote Computer Services for Chesapeake Virginia
Progent's phone support, Internet-based troubleshooting, system security consulting, and system administration services offer companies in Chesapeake Virginia the greatest leverage for your IT budget. Whether you need occasional telephone support and remote troubleshooting or full-time Help Desk services and system management, Progent's professionals can provide your organization enterprise-level IT support while allowing you to avoid the expense and administration overhead of maintaining a large internal IT staff. Highlights of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can provide immediate and economical expertise to businesses in Chesapeake Virginia and is also ideal for customers in more remote regions that have a limited supply of consultants with in-depth expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner consulting firm, Progent has access to a wide range of Microsoft support tools, technical information, and on-going training.
- Per Minute Rates to Reduce Costs
Progent offers online support on a per-minute billing plan, so you are billed only for the services you use. Progent has no minimum fee for online support and requires no periodic subscription fee for support services provided during regular working hours. This keeps you from paying big invoices for simple fixes.
- Access to Cisco Network Design Specialists
Progent's certified experts for Cisco can provide help from on-staff specialists with experience in designing, deploying, and managing networking environments based on Cisco technology. Progent can provide a CCIE or CCNP to show you how to create fast, reliable, and secure connectivity for wireline and wireless networking.
- Application Experts Group
Progent's basic consulting offerings include technology integration, MS Exchange consulting, system security design, and Help Desk Co-management services. Progent's Application Experts Team can provide world-class consulting support in specific application areas. Support available from the Application Experts Team includes:
Dynamics GP/Great Plains Support and Programming
MS Project and Project Online Expertise
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Help
BI Reporting Development and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle DBA Services and Software Programming
MySQL Database Administration and Software Programming
Amazon MWS Software Design and Programming
By providing a full service centralized source for network generalists and application experts, Progent can tailor fast, affordable, and thorough information technology solutions that meet the specific needs of your business.
- Sophisticated Remote Connectivity Tools
Protected remote access allows Progent's support professionals to see exactly what your users see. This makes it possible to produce quick fixes to problems that might otherwise require a costly personal visit. Cutting-edge remote connectivity software and expert technicians combine to allow Progent to resolve most IT issues quickly and affordably. Progent is a pioneer in offsite support and remote network tracking.
- Compatibility with Leading VPN Gateways
Progent can provide secure VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to repair your system remotely without compromising network security.
- Round-the-Clock Support for Maximum Network Uptime
For businesses with vital applications, Progent offers optional round-the-clock online technical services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager, this offering can help ensure high network uptime.
- Help Desk Call Center
Progent's Help Desk support programs are intended specifically for budget-constrained businesses whose workers need instant recourse to a Help Desk service with expert telephone support and full escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT expertise, fine tuned support tools, and understanding of corporate IT enable companies to avoid the pitfalls of excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched internal IT help.
Progent adds value by offering:
How Does My Business Begin Receiving Remote Network Help from Progent?
- Certified Expertise in Microsoft's Entire Range of Servers
Progent offers in-depth support for Microsoftís leading server products with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration help, Microsoft Windows Server 2008 R2 migration, Windows 2003 Server upgrades, Microsoft Exchange 2019 Server deployment, MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting, Microsoft Exchange 2010 Server management, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for remote support and in-person help by the minute. As a result, you are billed exclusively for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no minimum fee and asks no retainer for services delivered during normal business hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for fast solutions so you will not be tempted to permit less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent is able to focus on providing high-value skills where Progent faces few competitors. Companies who work with trusted independent consultants or who employ internal IT personnel benefit when Progent transfers information about critical technology and tested methodologies to make their networks more reliable, protected, and productive.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service companies to offer 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive instead of reactive. By anticipating possible issues before they result in downtime, network monitoring can save your IT network from painful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.