Fast Online Support for Chesapeake Virginia IT Networks
For businesses located in Chesapeake Virginia, Progent offers remote technical support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve complex networking problems, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to help with high-level security design and diagnostic issues.
Progent's online technical support experts provide excellent leverage because they possess the real-world background and are equipped with the advanced technology necessary to solve the majority of information system issues quickly. This reduces direct expenses because solutions use up minimal billable consulting minutes. Online support also avoids the cost of sending an engineer to your site. Your organization saves additionally with incidental expenses by minimizing or eliminating system downtime and associated costs resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's advanced online technical support experience is particularly important for businesses that are dependent on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.
Progent's pricing policy for remote support is structured to stretch your network support investment. Progent charges by the minute for phone consulting, so you are billed exclusively for the support that you receive. Unlike typical online support firms, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute granularity and clean model for billing do away with situations where fast repairs somehow turn into major tabs. Progent's penchant for disposing of problems quickly means your business spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered a set of optimized technologies and field-proven processes which promote the highest level of efficiency for remote consulting and repair for computer systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's online support team to communicate with your company's network without compromising network security.
Progent's sophisticated customer support database application includes extensive histories for the service that Progent's customers have received. Progent's team consultants have the benefit of the specifics of services provided to every Progent customer by any engineer. This database of issues and repairs is structured as a conveniently retrievable internal database that enables Progent's remote support professionals to share their knowledge company-wide to ensure that the efficiency of Progent's support grows daily. Progent's extensive list of certifications and working associations with important vendors including Cisco and Microsoft open up additional vast technical databases and permit fast response from vendors' in-house product engineers with the result that Progent's online consulting specialists are able to find the most efficient solutions in the least time.
Remote services provided by Progent to companies in Chesapeake Virginia include:
Certified Microsoft Windows Support
Progent's Microsoft-certified remote support engineers can deliver computer problem solving and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can help you with a wide variety of technology support such as Microsoft Windows Server 2022 planning and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams configuration help, Microsoft Skype for Business migration support, Microsoft Lync Server integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Access Development and Training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of cost-effective desktop consulting and support services to assist your company to install, configure, repair, and administer workstations and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as offering Windows 11 planning and migration consulting and Windows 10 integration consulting, plus Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to streamline the management of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network infrastructure consultants, and certifies a person's networking knowledge at the master level. CCIEs know how to deal with the most challenging challenges encountered in network infrastructure planning, deployment, management, protection, and repair. CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating anomalies with IOS Software network administration utilities and developing alternate approaches or identifying software patches. Cisco CCIEs offer excellent value because their deep expertise allows them to fix problems rapidly. In typical cases, less qualified consultants can struggle for many hours or days with the same tasks that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE certified support experts can tie into your computer system via state-of-the-art on-line support tools to provide efficient, secure, and economical analysis and repair.
Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.
Progent locations in
Hampton Roads Metro Area
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's popular family of connectivity appliances by offering services such as:
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to assist organizations to complete the urgent first phase in mitigating a ransomware assault by stopping the bleeding. Progent's remote ransomware expert can assist you to identify and quarantine breached servers and endpoints and guard clean resources from being penetrated. If your Chesapeake network has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
Ransomware Recovery Services
Progent's ransomware recovery consultants can assist your Chesapeake business to rebuild an IT network damaged by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim. Progent's team of IT security specialists have the wide range of skills required to reconstruct all critical facets of a compromised network rapidly and with minimal data loss. To find out more, see Progent's ransomware removal and operational continuity experts.
CISSP and ISSAP Certified Network Security Professionals
Progent's accredited CISM and CISSP cybersecurity experts can provide a variety of security services that can enhance the immunity of your Microsoft Windows, macOS and OS X, or Linux network against internal or external threats or assist you to recuperate quickly following a serious breach. Security solutions offered by Progent include: thorough network security and compliance assessment using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick cleanup after malicious attacks; integrating firewalls; establishing safe techniques for remote and mobile communication; protecting your messaging system from spam and DHA attacks; and instituting 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers advanced online support services to help businesses of all sizes integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to design and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that seamlessly combine local resources as well as public clouds. To assist you to incorporate cloud services with networks, Progent offers a range of public cloud integration services such as Microsoft 365 Exchange Online integration solutions with on-prem Exchange environments,
Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has more than 20 years of experience providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a repeatable runbook for recovering services quickly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also allows transparent testing for site recovery, updates and fixes and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, deploy, test and administer a DR solution based on VMware SRM.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud solutions that provide high availability, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high level of automation independent of the physical components used by the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer phone-based consulting services to cover a wide range of information technologies such as system architecture, email systems, network and process security, plus UNIX/Linux and Windows integration. For server hardware economization and simplified administration in environments that combine Linux-based systems and Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also assist with transitioning from older applications to MS Windows or Linux solutions. Progent's group-based methodology for solving technical issues enables quick escalation, if necessary, to engineers with task-relevant expertise to handle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers support costs.
Major Linux versions for which Progent offers expert support include:
ProSight Fixed-price IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate managed services intended to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions used by many of the world's top enterprises. The ProSight portfolio of outsourced network management services covers all key aspects of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to manage the entire threat progression including filtering, detection, mitigation, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with leading backup/restore product companies to create ProSight Data Protection Services, a portfolio of subscription-based management offerings that provide backup-as-a-service. ProSight DPS products automate and monitor your data backup operations and enable non-disruptive backup and rapid recovery of important files, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss caused by hardware failures, natural disasters, fire, malware such as ransomware, user error, ill-intentioned employees, or software glitches. Managed services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these managed services are most appropriate for your IT environment.
- Patch Management: Patch Management Services
Progent's support services for patch management offer organizations of any size a flexible and cost-effective solution for evaluating, validating, scheduling, applying, and documenting updates to your ever-evolving IT system. Besides optimizing the protection and reliability of your computer network, Progent's software/firmware update management services allow your in-house IT team to focus on line-of-business projects and activities that deliver maximum business value from your network. Learn more about Progent's software/firmware update management services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo authentication service plans incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo supports single-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a protected online account and give your password you are requested to verify who you are on a unit that only you have and that uses a different ("out-of-band") network channel. A wide selection of out-of-band devices can be utilized as this added means of ID validation including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may designate multiple validation devices. For more information about ProSight Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing family of in-depth reporting utilities designed to integrate with the industry's top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues like inconsistent support follow-up or machines with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security companies to provide web-based control and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of analysis for inbound email. For outgoing email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, optimize and troubleshoot their connectivity appliances like routers, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating devices that require critical updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network running at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so all looming problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both also include a year of advanced remote network monitoring and management. Advantages can include easier management, improved compliance with data security standards, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance consultant. The interview is intended to help assess your organization's ability either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup/recovery environment that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract IT programs. Progent's rates for ongoing consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these important areas of information technology allows customers to complete critical initiatives economically and on time. Progent's project-based remote engineering solutions include:
How Your Chesapeake Business Can Contact Progent's Online Technical Support Professionals
Help Desk Services
Progent's Help Desk Call Center programs for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all facets of remote desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve the most issues.
Progent's Help Desk consulting support can guide you in building an effective new Help Desk Call Center or enhancing your existing one, evaluating or enhancing Call Center software to meet the particular needs of your business, or adding occasional phone support personnel to work with your internal Help Desk Call Center team to handle demanding scenarios such as software transitions, mass upgrades, or installing new applications.
Progent's Help Desk team of seasoned network consultants gives your clients in Chesapeake Virginia rapid access to a dependable network service group with extensive experience providing phone consulting and remote repair service for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk perception as a solid enabler of business performance, and Progent's policy is to fix and not simply track technical problems.
- Applications Services: Training, Programming, and Integration
Progent's Applications Experts Group offers online professional consulting expertise and training in key application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft business applications including Microsoft CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more information about Progent's consulting, custom programming, and training services, see Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts can provide world-class remote and onsite support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of System Center2, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers organizations in Chesapeake Virginia remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can adapt Operations Manager to fit your business so your computer maintenance is proactive and automated. By detecting looming trouble spots before they cause downtime, proactive monitoring can minimize stressful and costly information system failures. Progent can also use network monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or networks based on a mix of OS platforms.
To get in touch with Progent about emergency phone-based help with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in Chesapeake Virginia, Progent's online computer support engineers are ready to provide expert and affordable IT support whenever your organization needs it. Over 20 years of delivering online technical assistance has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to refine remote connectivity tools to fix IT problems quickly while eliminating the cost and lost time associated with in-person service visits.
Even if your Chesapeake business relies on a local freelance support technician or employs an in-house IT staff that know how to deal with ordinary computer problems, Progent's Microsoft certified consultants can offer an easy and transparent remote extension of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the expertise to deal with unexpected system emergencies or particularly complex integration problems.
Details of Progent's Online Network Services for Chesapeake Virginia
Progent's phone support, remote repair, network security consulting, and network management services give companies in Chesapeake Virginia unparalleled leverage for your support budget. Whether you need occasional phone support and remote network repair or full-time Help Desk call center support and system management, Progent's professionals can deliver your company enterprise-level network support while allowing you to eliminate the expense and hassle of running a full-service in-house IT staff. Key features of Progent's online help services include:
- Fast Telephone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to businesses in Chesapeake Virginia and is also ideal for networks in geographic regions that lack consultants with proven experience supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has the use of a wide selection of Microsoft support utilities, technical databases, and continuing training.
- Per Minute Rates to Reduce Expenses
Progent offers online help on a minute-by-minute billing plan, so you are billed only for the services you use. Progent asks for no minimum fee for online support and asks for no monthly retainer for support services delivered during normal business hours. This protects you from facing big bills for quick repairs.
- Access to Cisco Certified Network Infrastructure Specialists
Progent's certified experts for Cisco can provide the services of authorized professionals who have experience in planning, implementing, and troubleshooting networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's core support services include system integration, Microsoft Exchange consulting, system security design, and Co-managed Help Desk services. Progent's Experts Team offers world-class consulting expertise for critical business applications. Help offered by the Application Experts Group covers:
Dynamics GP/Great Plains Support and Programming
Microsoft Project Support
Office 365 solutions support
Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Expertise
BI Reporting Development and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Design, and Microsoft SQL 2014 Software Programming and Debugging
Oracle Management and Application Development
MySQL DBA Services and Software Development
Apple Macintosh Integration
Amazon Marketplace Web Service (Amazon MWS) Programming
By offering a convenient centralized source for network generalists and specialists, Progent is able to tailor timely, inexpensive, and comprehensive IT solutions that fit the unique needs of your business.
- Advanced Online Connectivity Tools
Protected online access allows Progent's support experts to observe precisely what your customers see. This makes it possible to produce fast fixes to issues that might otherwise require an expensive personal service call. Sophisticated remote connectivity tools and expert engineers combine to enable Progent to repair most network problems rapidly and economically. Progent is a pioneer in online support and automated network tracking.
- Support for Popular VPN Gateways
Progent supports secure VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to repair your network remotely without compromising system security.
- 24x7 Service for Maximum System Availability
For offices with line-of-business applications, Progent offers optional round-the-clock remote support services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager, this offering can help produce high system availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are designed specifically for budget-constrained organizations whose workers require immediate access to a Help Desk service with effective phone support and full escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of IT background, refined remote support software, and familiarity with enterprise networking enable companies to escape the limitations of exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.
Progent adds value by providing:
How Does My Business Start Getting Online Computer Support from Progent?
- Certified Knowledge of Microsoft's Entire Range of Servers
Progent offers world-class support for Microsoft's powerful server products with services such as Microsoft Windows Server 2022 solution design and integration services, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment support services, Microsoft Windows Server 2008 support, Microsoft Windows Server 2003 maintenance, MS Exchange Server 2019 deployment, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration, Exchange Server 2010 support, Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for online service and on-premises visits per minute. As a result, you are invoiced just for delivered support. Progent does not demand a higher rate for off-hours or priority support, and within California or in regions where Progent offers on-site support, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no startup fee and asks no monthly commitment for services provided during normal working hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for quick solutions so you won't be tempted to permit less critical problems to stay unaddressed.
- Full Records of Delivered Services
Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local support organizations who provide minimal documentation or details of tasks done, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the support documentation sent by every consultant to every customer. The practice of documenting and organizing service activity allows more effective service and eliminates a slew of typical misfortunes such as when a support client is effectively held hostage to a consultant who won't release the keys to the kingdom.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to provide round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By revealing potential issues before they cause downtime, network monitoring can keep your IT network from painful and costly service disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.