Fast Remote Help for Chesapeake Virginia IT Networks
For organizations in Chesapeake Virginia, Progent offers remote technical support for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with complex infrastructure problems, as well as the assistance of CISSP-accredited security consultants to handle high-level security architecture and troubleshooting jobs.
Progent's online technical support experts provide exceptional leverage due to the fact that they have the practical background and have access to the sophisticated technology required to solve the majority of information system problems rapidly. This lowers direct costs since service calls require fewer billable consulting minutes. Remote support also avoids the expense of sending a consultant to your site. Your company saves additionally with indirect costs by reducing or avoiding network downtime and associated costs due to business disruption, upset clients, idle workers, and de-focused management. Progent's advanced remote technical support experience is particularly valuable in environments that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.
Progent's pricing policy for remote support is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed just for the services that you receive. In contrast to typical remote support companies, Progent imposes no startup surcharge or minimum fees. Progent's one-minute granularity and simple policy for pricing save you from scenarios where quick repairs somehow turn into big invoices. Progent's skill at disposing of problems quickly means your business spends less money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined a set of optimized tools and proven methodologies that promote the highest level of effectiveness for online technical support and repair for computer networks of any size. Progent offers safe VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the consultants of Progent's online support team to connect to your environment without violating system security.
Progent's powerful customer support database system maintains thorough records of all support that Progent's customers have been provided. Progent's authorized consultants have access to the details of services delivered to every Progent customer by every engineer. This database of anomalies and solutions is structured as an easily retrievable support database that allows Progent's remote support professionals to share their experiences with the whole team to make sure that the effectiveness of Progent's support services improves over time. Progent's advanced accreditations and close associations with important vendors including Cisco and Microsoft make available other extensive technical knowledge bases and permit priority access to manufacturers' internal support staff with the result that Progent's online service experts can come up with optimal solutions promptly.
Remote technical services offered by Progent to customers in Chesapeake Virginia include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online support engineers can deliver computer troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can assist your company with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration consulting services, Microsoft Skype for Business Server migration support, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of affordable PC desktop consulting and support services to help you company to install, configure, repair, and manage workstations and notebooks powered by Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 integration support services plus Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to streamline the management of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for network professionals, and certifies a person's technical skills at the master level. CCIEs can handle even the most difficult issues surrounding network infrastructure planning, integration, maintenance, security, and repair. Cisco qualified CCIEs operate closely with Cisco's in-house product support engineers in isolating problems with Cisco IOS network management tools and coming up with workarounds or locating program updates. Cisco qualified CCIEs provide excellent cost-effectiveness because their depth of experience enables them to solve problems quickly. In typical instances, less seasoned engineers can wrestle for hours or even days with the same tasks that a CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can tie into your environment via sophisticated remote troubleshooting technology in order to provide quick, safe, and economical diagnosis and remediation.
Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.
Progent locations in
Hampton Roads Metro Area
Progent's CCIEs can provide expertise in all of Cisco's popular selection of infrastructure devices. Cisco infrastructure consulting offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers installation and upgrades, Catalyst switch consulting and support services, Nexus switch consulting and support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco VoIP phones and IP video phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki wireless AP planning and set up, Cisco Aironet Wireless APs planning and integration expertise, Cisco wireless controllers integration consulting, Cisco VPN engineering support, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent also offers online and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Premier System Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a range of system protection services to improve the defenses of your Windows, macOS and OS X, or Linux environment against attacks or assist you to recover rapidly after a serious penetration. Security consulting services offered by Progent include: thorough information security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; rapid recovery from malicious assaults; setting up firewalls; building safe mechanisms for off-site and mobile connectivity; protecting your messaging system against spam and DHA attacks; and establishing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online consulting support to help businesses of any size connect their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that utilize on-premises resources as well as public cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud migration services such as Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent runbook for recovering services rapidly after an outage. SRM provides centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, updates and patches and can generate audit reports to confirm full service recovery, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, configure, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that provide high uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high level of automation regardless of the hardware making up the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists can provide remote consulting services to address a broad range of information technologies such as system infrastructure, messaging systems, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and easy management in environments that combine Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also assist with migration from older systems to Windows or Linux-based environments. Progent's team-based methodology for resolving technical problems enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers support costs.
Important Linux variants for which Progent offers expertise include:
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate managed services intended to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the world's top enterprises. The ProSight series of network management outsourcing services addresses all critical facets of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to guard endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to automate the entire threat lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you prove compliance with government and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup processes and enables fast recovery of vital data, apps and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide centralized management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, track, optimize and debug their networking hardware such as switches, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious network management processes, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, locating devices that require important updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT staff and your assigned Progent consultant so all looming problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your core network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both versions also include one year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with government and industry security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your company's ability to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup/recovery environment that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for special information technology programs. Billing charges for ongoing development or consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these special areas of computer technology allows customers to execute major initiatives within budget and on schedule. Progent's project-based remote consulting services include:
How Your Chesapeake Company Can Contact Progent's Remote Support Experts
Help Desk Services
Progent's Help Desk Call Center support alternatives for organizations with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, shared Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all facets of online desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle the most problems.
Progent's Help Desk consulting expertise can assist you in creating an effective new Help Desk or revamping your established organization, identifying or customizing Call Center application software to meet the unique requirements of your business, or providing temporary online personnel to reinforce your in-house Help Desk resources during high-demand scenarios such as software migrations, mass updates, or rolling out new business software.
Progent's Help Desk staff of seasoned network professionals provides your clients in Chesapeake Virginia rapid contact with a large network service group with substantial background providing telephone-based help and online diagnostics for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk the reputation as a major contributor to business success, and Progent's aim is to resolve and not simply report IT issues.
- Applications Support: Training, Programming, and Problem Solving
Progent's Applications Consulting staff offers online advanced consulting support and training in special application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and training for familiar Microsoft applications such as CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's expertise, customization, and training offerings, visit Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a prior version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent offers organizations in Chesapeake Virginia remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager support. Progent can tune Operations Manager to accommodate your environment so your computer maintenance is proactive and automated. By uncovering potential trouble spots before they grow into downtime, remote monitoring can head off stressful and costly service crises. Progent can also use system monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or systems that incorporate a variety of operating systems.
To contact Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Online Support, call 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Chesapeake Virginia, Progent's phone-based network support engineers are ready to deliver effective and cost-effective system help whenever your business requires it. Long experience providing online tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune online access tools to fix network problems rapidly while avoiding the cost and lost productivity associated with in-person service calls.
Even if your Chesapeake company works with a local independent consultant or employs a full time IT staff that can handle ordinary network problems, Progentís Microsoft and Cisco certified consultants can provide a convenient and transparent virtual expansion of your local resources for situations when your usual IT support personnel either don't have the time or the expertise to solve sudden system emergencies or particularly challenging integration problems.
Advantages of Progent's IT Support for Offices in Chesapeake Virginia
Progent's online technical help services enable your Chesapeake organization to experience the advantages of on-call, enterprise-class IT support without the expense of managing a full-time IT staff. Your information system will acquire greater strategic worth by being increasingly available, efficient, and protected. Benefits to your business include:
- Seamless remote expansion of your on-site IT resources
For most offices in Chesapeake Virginia, nearby computer support providers, whether made up of independent consultants or an in-house maintenance staff, can resolve typical technical problems. However, serious problems sometimes spring up when local resources are overstretched or absent, and some problems may stem from technology that is unfamiliar to your usual service personnel. In these instances, Progent's online service professionals provide an easy, quick, and budget-friendly solution to supplement your regular resources and to pass on useful information to increase your capability to resolve downstream problems in-house.
- Less Dependence on Individual Consultants
For IT support, smaller organizations often rely on individual freelance service providers. Although freelance service people carry less overhead than big consulting companies and can afford to charge lower rates, they are sometimes overbooked, making it difficult to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in class, the absence of reserve help may require your business to go without assistance during an IT crisis. As your network expands, network downtime and problems with vital software are more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a dependable source of reserve service expertise to make sure your network stays up and running.
- Create a Scalable Basis for Smooth Growth
Businesses often begin with an IT system implemented on a modest budget. Without a strong infrastructure, slap-dash repairs often get thrown on top of a weak foundation. When a company grows, reliability and expandability issues can impede the success of the organization. These badly built environments require proper analysis, intelligent long-term planning, and extensive IT expertise to upgrade to a network infrastructure able to provide the solid foundation to handle vital business demands and ease downstream growth.
- Work with Solution Providers Rather Than Technology Vendors
Smaller companies need advice and technical education to negotiate an ever more complex maze of technology options available for accelerating business growth and improving productivity. They hardly need a computer engineer who is motivated to sell a certain vendor's products. Network support and product selling can lead to a situation where the proposed
solution is built around a predetermined technology rather than the genuine requirements of a client. Progent avoids these dilemmas by offering just services instead of products. This enables Progent to align IT expertise with the real needs of customers.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of IT background, refined support tools, and understanding of enterprise networking enable businesses to escape the limitations of exclusive reliance on smaller service firms, independent freelance consultants, or limited in-house IT help.
Progent stands out by offering:
How Does My Business Begin Getting Remote Technical Help from Progent?
- In-depth Expertise in Microsoft's Entire Range of Servers
Progent offers world-class support for Microsoftís popular server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support services, Windows Server 2008 R2 upgrades, Windows Server 2003 maintenance, MS Exchange 2019 Server planning and configuration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange 2010 Server support, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus MS SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server management support.
- Value Pricing
Progent's pricing model is to charge for phone service and in-person visits per minute. Consequently, you are charged only for delivered services. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and requires no monthly commitment for support services delivered during regular working hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast repairs so you won't be forced to allow less critical problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike many freelance consultants or local service organizations who offer minimal documentation or details of services done, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports sent by every consultant to each customer. The practice of detailing and organizing support activity allows more efficient support and avoids a slew of common problems such as when a service customer is effectively held hostage to a consultant who wonít release vital service information.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to provide 24x7 remote monitoring services based on MS Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory instead of reactive. By anticipating possible problems before they result in downtime, system monitoring can save your information network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.