Urgent Online Support for Chesapeake Virginia UNIX, Linux, or Solaris NetworksFor small companies located in Chesapeake Virginia, Progent offers support for networks powered by UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided online support to companies in every state in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for complex connectivity problems, plus the assistance of CISSP-accredited security consultants to help with high-level security architecture and business continuity preparedness.

Progent's remote technical support services offer exceptional leverage because they are equipped with the practical background and the advanced technology to solve most network issues rapidly. This lowers immediate expenses since service calls require fewer billable minutes. Online support also avoids the expense of dispatching an engineer to your site. Your organization benefits even more in incidental costs by minimizing or eliminating system outages and associated costs resulting from business disruption, upset clients, unproductive workers, and de-focused executives.

Progent's billing model for remote help is designed to stretch your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are invoiced only for the services that you actually get. Unlike many remote service organizations, Progent asks for no initialization charge or minimum job duration. Progent's one-minute granularity and clean model for billing avoid scenarios where fast fixes somehow end up as big invoices. Progent's skill at handling technical issues efficiently translates into your company conserving cash.

Progent's Online Technical Support Tools
Through years of experience, Progent has developed an array of optimized tools and proven methodologies that allow the highest level of efficiency for online engineering help and repair for small and midsize company information networks. Progent offers secure VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology allows the staff of Progent's remote service group to interface to your company's system without compromising system security.

Progent's advanced technical support reporting application includes extensive histories of the support that Progent's clients have received. Progent's team engineers have the benefit of the specifics of support rendered to each client by any Progent consultant. This archive of problems and fixes is organized as a conveniently retrievable support database that permits Progent's remote support professionals to share their experiences with the whole team to make sure that the value of Progent's support services grows daily. Progent's advanced certifications and close relationships with important industry leaders including Cisco and Microsoft make available other vast support databases and allow fast response from vendors' in-house product engineers so Progent's online consulting specialists are able to arrive at the best resolutions promptly.

Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone services in Chesapeake Virginia or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for IT support, visit Immediate Urgent Support.

Remote Technical Services Offered Progent
Progent's phone-based support experts possess credentials in an extensive set of products and technologies. This broad scope of capability enables Progent's engineers to resolve virtually any emergency likely to crop up in a small business information system. Certificates earned by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, and Design Professional.

To support customers with mixed-platform networks, Progent also offers the skills of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.

Online support services provided by Progent to small businesses in Chesapeake include:

Additional Support Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for contract projects that small companies frequently need. Billing charges for ongoing development or consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these important fields of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's project-based online engineering services include:
  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support programs for small and midsize organizations with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk services are designed for small businesses who lack the budget to support an in-house Call Center but who want fast communication with a dependable Help Desk Call Center with proficient telephone assistance plus the in-depth expertise to escalate the most challenging tasks to high-level engineers.

    Progent's Help Desk Co-management services make it possible for your business to share the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution based on the leading PSA platform for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Call Center consulting services can guide you in building an efficient new Help Desk Call Center or revamping your established organization, identifying or modifying Help Desk Call Center software to address the special needs of your business, or providing temporary online staff to supplement your in-house Help Desk Call Center resources to deal with high-demand scenarios such as software transitions, mass updates, or installing new applications.

    Progent's Call Center staff of veteran information technology consultants offers your workers in Chesapeake Virginia fast assistance from an effective support group with extensive background delivering telephone-based consulting and remote diagnostics for networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk recognition as a major enabler of company performance, and Progent's aim is to solve rather than merely record network problems.

  • Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Consulting staff can supply phone-based professional consulting support and training in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, customization, and education for Microsoft applications such as Microsoft CRM, MS Office Project, MS Word, and Excel. To find out additional information about Progent's expertise, custom development, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

    Progent's Mac experts can nurture the imaginative components of Mac computing by offering phone-based consulting support and education in imaging, audio, and motion video. Progent's consultants can provide assistance in a range of Apple Mac programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special procedures such as scanning or digitizing audio or video or setting up an audio/video production facility.

    Online Network Monitoring Services
    Progent can provide businesses in Chesapeake Virginia remote network and server monitoring support based on MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so your computer support is proactive rather than reactive. By exposing potential problems before they cause downtime, proactive monitoring can head off stressful and costly network failures. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks that support multiple OS platforms.

How Your Chesapeake Virginia Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency online support with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.

Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.

Onsite IT Consulting
Progent locations in Hampton Roads Metro Area

City Address Phone Link
Chesapeake 638 Independence Parkway, Suite 240
Chesapeake, VA 23320
United States
(757) 514-8101 Chesapeake Network Support Services
Norfolk 440 Monticello Ave, Suite 1800
Norfolk, VA 23510
United States
(757) 512-5140 Norfolk Network Support Services
Virginia Beach 4445 Corporation Lane, Suite 291
Virginia Beach, VA 23462
United States
(757) 337-3322 Virginia Beach Network Support Services




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    Progent's Standard Help Desk Services provide an end-to-end service desk solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Support services are provided at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

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    Progent's Microsoft-certified professionals average more than a decade of experience delivering unified communications support for customers that range from small businesses to large corporations. Progent provides economical consulting for all versions of Exchange Server to enhance email and virus protection, configure high availability email systems, and facilitate off-site and wireless email connectivity. Progent's Microsoft Exchange consulting services can help you in designing and implementing a move from a legacy SMPT server or unsupported Microsoft Email software such as Exchange 2003 to Exchange 2019 Server. In addition offers integration help for Windows 10 and Windows 11 clients using Office Outlook and can show you how to configure Outlook Web App for all major browsers. For e-mail virus defense, spam filtering and data data leak protection, Progent offers Email Guard managed services.

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    Progent's network consultants can assist you to analyze the potential advantages of Hyper-V-based virtualization for your business, perform test installations to verify Hyper-V's operation with your line-of-business applications, evaluate your network infrastructure for optimal operation with virtual server solutions, assist you in upgrading to Microsoft Windows Server 2008 and configuring Hyper-V, educate your IT personnel to track and manage Hyper-V, provide world-class consulting support for enhancing the security of your virtual machines, design and validate business continuity procedures that optimize system uptime, and provide continuing consulting and maintenance including low-cost online repair and turn-key Help Desk outsourcing.

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    Progent offers enterprise customers the help of a NetApp-certified consultant to deliver remote or on-premises support for NetApp's complete line of SAN storage products including Data ONTAP data management, MetroCluster, FlexPod cloud architecture, SnapMirror data replication, SnapVault and OSSV incremental D2D backup, Virtual Storage Console for VMware vSphere, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, plus NetApp's FAS, AFF, V-Series and N-Series storage lines. Components of NetApp SAN storage technology supported by Progent include system architecture, hybrid-cloud integration, virtualization, migrations, transparent patching, system management, security and compliance, high availability, and troubleshooting. Progent offers Tier 3 support to help you to take care of problems with NetApp SAN storage environments quickly and affordably following leading practices.

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    Small to mid-sized companies can now enjoy all the advantages of System Center Operations Manager and in addition have fast access to Progent's Microsoft and Cisco Premier IT support professionals. With Progent's economically priced IT support programs, small businesses can select a basic Microsoft System Center Operations Manager 2007-based co-sourcing service program with network monitoring, reporting, Help Desk and online troubleshooting or a comprehensive round-the-clock outsourcing solution. Progent offers expertise in System Center Operations Manager to provide small company networks enterprise-class reliability, protection, and productivity.

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    Progent's staff of Microsoft and Cisco Certified consultants average longer than ten years of hands-on professional experience, at the forefront of network support, performing a wide range of technical projects for a large array of customers. Every Progent consultant shares a proven collection of individual best practices that are incorporated into company-wide best practices training that Progent instills in its support staff. This guarantees that you get not just expert technical skills, but also a support engineer with proven methods for applying computer knowledge to fix actual IT problems rapidly.

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    Infor CloudSuite Industrial, formerly called SyteLine, is an ERP solution that embodies more than 25 years of background helping manufacturing, distribution and service companies to manage complex supply chains and streamline key processes in order to get products to market quickly and meet customer commitments dependably. Progent offers the skills of an ERP specialist with over two decades of experience with the Infor CloudSuite Industrial/SyteLine product family. Progent offers online or on-premises consulting that spans from occasional advice to solution planning and project management outsourcing or co-sourcing. Sample services offered by Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, process improvement, application development, Configure/Price/ Quote, web site integration, troubleshooting, ETL, Microsoft 365 integration, training, and database administration.

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    Cisco Cisco Unified Communications Manager (CUCM or Unified CM), originally branded CallManager, operates as the center of Cisco's communications and collaboration platform. Unified CM and Cisco Unified CM Express (CME) offer a borderless IP-PBX by integrating closely with unified messaging apps such as Cisco Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail management, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact center. Progent's Cisco-certified consultants can deliver effective and affordable remote and on-premises support to assist organizations of all sizes to create and administer Unified CM ecosystems by providing Unified Communications Manager integration and troubleshooting services that add maximum productivity. Progent's consultants can assist with any facet of CUCM configuration and troubleshooting in areas such as integrating Cisco Voice over IP phones and Video phones, designing dial plans, setting up SIP connections and PSTN support, installing ISR routers with CUBE support, designing UCS server failover systems for survivability, capacity planning, and integration with Exchange Server.

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    Microsoft Exchange Server 2013 includes major improvements to the functionality of its predecessor Microsoft Exchange 2010 and delivers powerful new features as well as a revamped architecture. These improvements affect key IT areas including manageability, availability, security and compliance, cost of ownership, teamwork, expandability, performance, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consulting professionals can help you understand the potential business benefits of upgrading to Microsoft Exchange 2013, create a cost-effective test and rollout plan, and educate your IT team to manage your Exchange Server 2013 environment. Progent can also provide ongoing online support and management for Exchange Server 2013.

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    Configuration Manager automates application and device provisioning across multiple sites, streamlines compliance settings control, keeps track of network assets, protects against company data leakage, performs health monitoring, enables secure self service, and offers a common control mechanism for managing multi-OS networks based on on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consulting team and Azure cloud experts can help your organization with any facet of planning, installing, operating and repairing a System Center Configuration Manager deployment for on-premises, cloud-based, or hybrid networks.

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    If you are an information technology consultant with system support experience, joining Progent and assisting Progent's clients will expand your skills through collaboration with our staff of mutually supportive, high-output consulting experts. Progent's concentration on offering network expertise and computer support to small companies will offer you the chance to work closely with decision makers and contribute significantly to the growth of exciting companies. Also, Progent's virtual office environment provides state-of-the-art technology for remote support and wireless access to help you to deliver fast solutions when you troubleshoot business-critical problems.

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    ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the state of vital devices.

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    Progent's Duo service plans utilize Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication. Duo enables one-tap identity confirmation with Apple iOS, Android, and other personal devices.

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    Progent's ProSight Virtual Hosting outsourcing offers complete hosting of a small company's servers in an environment that delivers the maximum degree of availability and expandability and is in addition simple to transfer to another host. ProSight Virtual Hosting and management services are built on mature virtualization architectures that allow small businesses with multi- platform environments to economize dramatically on the expense of capital investments, system maintenance, and IT administration while benefiting from world-class reliability and an unmatched level of vendor flexibility.

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    VMware's NSX virtual network technology enables you to create complete logical networks in software. NSX allows virtual networks to be provisioned instantly and administered with a high degree of automation regardless of the physical components used by the underlying network infrastructure. VMware Site Recovery Manager (SRM) supports programmatic disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also permits non-disruptive testing for site recovery, updates and fixes and can generate reports to confirm full service restoration, validate Service Level Agreements and prove disaster recovery compliance. When used with VMware's NSX network virtualization technology, VMware Site Recovery Manager can rapidly recover the entire virtualized network topology at the secondary site. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager integration specialist to help your organization to design, deploy, test and maintain a disaster recovery solution powered by VMware SRM and VMware NSX.

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    Progent's Palo Alto Networks firewall consultants can show you how to choose, configure, and manage Palo Alto Networks firewall appliances to provide a next-generation cybersecurity environment that spans your data center and cloud assets and guards all users at any location with any endpoint device.

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    Progent can help your IT team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that seamlessly combine on-premises resources along with one or more public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has 20 years of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.

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    ProSight ECHO Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for cloud backup/disaster recovery (BDR). ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical data, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-premises storage device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information.

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    Progent's seasoned ransomware recovery experts can help your business to rebuild an IT network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim.

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