UNIX, Linux, Sun Solaris, Mac OS X Online Support Services for

For small companies in Chesapeake Virginia, Progent offers help for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Windows technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE network specialists for complex infrastructure problems, as well as the services of CISA and CISM-accredited security consultants to help with advanced security architecture and business continuity preparedness.

Progent's remote technical support services offer excellent leverage because they are equipped with the real-world experience and the sophisticated tools to resolve most network issues quickly. This lowers direct costs because service calls accumulate fewer billable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your office. Your organization benefits additionally with incidental expenses by minimizing or avoiding network downtime and related losses resulting from business discontinuity, disgruntled clients, idle employees, and distracted executives.

Progent's pricing model for online support is designed to maximize the impact of your network support dollar. Progent bills by the minute for telephone-based consulting, so you pay only for the services that you actually get. Unlike typical online support organizations, Progent requires no service activation fee or minimum payments. Progent's one-minute granularity and simple model for pricing avoid scenarios where fast solutions manage to end up as substantial bills. Progent's penchant for solving technical issues quickly translates into your company conserving cash.

Progent's Online Service Technologies
Through years of experience, Progent has fine tuned an arsenal of optimized tools and proven processes which permit the highest level of effectiveness for remote help and troubleshooting for small company computer networks. Progent provides secure VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN access enables the staff of Progent's online support team to connect to your company's computer system without violating network security.

Progent's powerful service reporting application maintains thorough records describing all service that Progent's clients have received. Progent's team consultants have the benefit of the details of assistance provided to every client by every engineer. This database of problems and responses is stored as an easily searchable support knowledge base that enables Progent's remote support experts to share their experiences company-wide to make sure that the efficiency of Progent's support grows daily. Progent's advanced accreditations and close associations with major vendors such as Cisco and Microsoft permit access to other massive technical support databases and permit quick access to vendors' internal support staff with the result that Progent's online service specialists are able to determine the best solutions quickly.

Get Online UNIX, Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone services in Chesapeake Virginia or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for network support, visit Immediate Emergency Support.

Online Network Support Services Offered Progent
Progent's phone-based network support engineers offer credentials in an extensive set of products and technologies. This broad range of IT skills allows Progent's consultants to manage practically any problem that may crop up in a small or midsize company network. Certifications held by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional, CCDA and CCDP.

To provide assistance to clients with multi-platform networks, Progent also offers access to engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.

Phone-based technical support services available from Progent to small businesses in Chesapeake include:

• UNIX/Linux, Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services address a wide spectrum of information technology including system architecture, messaging systems, network and operational security, UNIX/Linux and Windows integration, VMware products for server hardware economization and easy administration, and transitioning from older systems to current Windows or Linux-based solutions. Progent's team-oriented methodology for solving network issues promotes quick escalation, when required, to consultants with task-relevant expertise to handle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers support expense.

  Progent's UNIX/Linux consultants can offer urgent remote help for diagnosing anomalies within UNIX/Linux networks powered by popular derivatives of UNIX including:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX
  Major Linux versions for which Progent offers expertise include:
  • RedHat Linux
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware Linux

• Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
  The Cisco CCIE credential is the top recognition for network consultants, and indicates a person's technical knowledge at the expert level. Cisco qualified CCIEs can handle the most stubborn issues associated with network infrastructure planning, integration, maintenance, protection, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network administration tools and developing workarounds or identifying software patches. CCIEs provide excellent cost-effectiveness because their depth of expertise enables them to fix even the most complex problems quickly. In many instances, less qualified consultants can wrestle for hours or days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes. Few service organizations make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent offers fast phone access to a CCIE so you can receive urgent support for serious network problems that are lowering worker productivity but are outside the experience of your local computer service personnel. Progent's CCIE engineers can tie into your network via state-of-the-art on-line support technology to perform efficient, safe, and economical analysis and repair. Progent's Cisco CCIEs can provide consulting for all of Cisco's industry-leading family of connectivity appliances such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst family switches, plus Virtual Private Network solutions.

• Certified Microsoft Windows Support
  Progent's Microsoft-certified remote support experts can deliver network repair and IT assistance for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of support engineers who can help you with a broad variety of technology support including Microsoft Windows Server 2022 solution design and migration consulting, Windows Server 2019 expertise, Microsoft Windows Server 2016 migration support and hybrid cloud consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 migration (help, assistance, MS Exchange 2019 Server integration, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server 2016 migration and hybrid deployment support, SharePoint 2019 design and integration, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration and Office Communications Server upgrade, Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server training, Small Business Server 2011 consulting, and Windows Essentials cloud integration.

  Progent in addition offers a full range of online desktop support such as Microsoft Windows 11 migration help and designing and implementing Microsoft 365 cloud environments for Windows desktops.

• CISSP and ISSAP Certified Network Security Specialists
  Progent's certified CISSP, ISSAP, and CISM network security engineers offer a variety of system protection solutions that can strengthen the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or assist your business to recuperate rapidly following a serious penetration. Security consulting services available from Progent cover comprehensive security evaluation utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast recuperation from virus and worm assaults; installing firewalls; designing safe mechanisms for off-site and mobile access; protecting your email infrastructure against spam and DHA attacks; and setting up round-the-clock network monitoring.

• Hybrid Cloud Solutions
  Progent can provide advanced online consulting to help companies of all sizes integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your IT team to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine local resources along with public clouds. To assist you to integrate public cloud services with networks, Progent offers a range of cloud migration support services that include Microsoft 365 integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of experience providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.

• Call Center Services
  Progent's Call Center service options for small and midsize businesses with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Call Center services are designed for smaller businesses who don't have the resources to create an internal Call Center but who need fast communication with a dependable Help Desk with professional phone support plus the available expertise to escalate complex trouble tickets to advanced engineers.

  Progent's shared Help Desk services allow your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution based on the leading PSA platform for managing service requests, ticketing, responsibility, progress tracking, and reporting.

  Progent's Help Desk consulting support can aid you in creating an effective new Help Desk or improving your existing one, evaluating or enhancing Help Desk software products to meet the special requirements of your company, or adding temporary online personnel to reinforce your existing Help Desk Call Center resources to handle high-demand events like software transitions, mass updates, or rolling out new applications.

  Progent's Call Center team of veteran network professionals gives your clients in Chesapeake Virginia instant communication with an effective network service group with substantial background offering telephone-based consulting and online troubleshooting for IT systems that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Call Center perception as a key contributor to business performance, and Progent's policy is to fix instead of just annotate technical issues.

• Applications Services: Education, Programming, and Problem Solving
  Progent's Applications Experts Group offers phone-based advanced engineering expertise and education in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, custom development, and training for Microsoft business applications such as CRM, MS Project, MS Word, and MS Office Excel. To learn more concerning Progent's expertise, custom programming, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.

  Progent's Apple Mac experts can promote the imaginative elements of Macintosh environments by delivering phone-based consulting services and training in imaging, sound, and motion video. Progent's support professionals offer assistance in a variety of Apple Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with common procedures like capturing or digitizing audio or video or configuring an audio/video post production facility.

  Online Network and Server Monitoring Services
  Progent offers businesses in Chesapeake Virginia remote computer system monitoring support based on Microsoft System Center Operations Manager network monitoring, customized by Progent to suit your business so that your computer maintenance is proactive rather than reactive. By uncovering possible trouble spots before they evolve into crashes, remote monitoring can avoid disruptive and expensive information system failures. Progent can also provide help with network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or networks powered by a mix of operating systems.

Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.