For small businesses in Chesapeake Virginia, Progent offers support for computer systems based on UNIX or Linux or for networks that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote support to companies in all 50 states in the United States. (See Progent's customer testimonials). In addition, Progent offers the expertise of CCIE-qualified network specialists for challenging infrastructure issues, as well as the services of CISA and CISM-accredited security consultants to help with advanced security architecture and business continuity planning.
Progent's online technical support engineers offer excellent leverage due to the fact that they have the practical background and the sophisticated technology to solve most network problems quickly. Efficient support reduces direct costs since service calls take up a smaller number of billable minutes. Remote help also eliminates the cost of dispatching a consultant to your office. Your organization benefits additionally with indirect expenses by minimizing or avoiding network downtime and related losses resulting from business disruption, upset customers and vendors, idle employees, and distracted executives.
Progent's billing policy for remote help is structured to maximize the impact of your network support investment. Progent charges by the minute for phone assistance, so you are invoiced exclusively for the services that you actually get. In contrast to typical online service companies, Progent asks for no initialization fee or minimum payments. Progent's one-minute billing unit and clean model for billing do away with situations where quick solutions manage to end up as big invoices. Progent's skill at disposing of technical issues quickly translates into your company saving money.
Progent's Remote Support Tools
Over time, Progent has developed an arsenal of optimized technologies and field-tested methodologies which allow the highest level of effectiveness for online consulting and troubleshooting for small business information networks. Progent provides safe Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access allows the staff of Progent's Technical Response Center to connect to your system without breaching system security.
Progent's proprietary technical support database application stores extensive records for all service that Progent's clients have been provided. Progent's team engineers have the benefit of the history of all help provided to each Progent customer by any consultant. This archive of problems and solutions is structured as a conveniently exploitable support knowledge base that permits Progent's online technical engineers to share their knowledge with the whole team to ensure that the value of Progent's support grows daily. Progent's high-level certifications and close associations with important technology companies such as Cisco and Microsoft make available additional massive technical support databases and permit quick access to vendors' in-house product engineers so Progent's remote service experts are able to come up with optimal resolutions promptly.
Get Online UNIX, Linux, Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's remote support in Chesapeake Virginia or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for IT help, visit Immediate Emergency Support.
Online Technical Support Services Offered Progent
Progent's online consulting experts have certified skills in an extensive set of products and technologies. This wide range of capability allows Progent's consultants to tackle virtually any emergency that may take place in a small business network. Certificates awarded to Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, CCDA and CCDP.
To help clients with multi-operating system networks, Progent also offers access to engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and CISSP-ISSAP consultants.
Remote services available from Progent to companies in Chesapeake include:
Additional Support Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X remote consulting services address a wide array of information technology such as system architecture, messaging systems, system and process security, UNIX and Microsoft Windows integration, VMware technologies for server consolidation and easy administration, and transitioning from legacy systems to the latest Microsoft Windows or Linux-powered solutions. Progent's group-based methodology for resolving network problems enables quick escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can offer urgent online help for diagnosing anomalies within UNIX/Linux systems powered by leading versions of UNIX including:
Major Linux platforms for which Progent can provide expertise include:
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for network consultants, and indicates an individual's network technology knowledge at the master level. CCIEs can handle even the most stubborn challenges surrounding network design, installation, administration, protection, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating anomalies with Cisco IOS network administration utilities and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs represent an exceptional value because their broad experience permits them to fix even the most difficult problems quickly. In typical cases, less qualified service providers can wrestle for hours or days with identical problems that a Cisco CCIE can fix in minutes.
Few consulting organizations make Cisco CCIEs available to support small and medium sized businesses. Progent can provide quick phone access to a Cisco authorized CCIE so you can get timely assistance for serious network infrastructure issues that are impacting business productivity but are not within the comfort zone of your local IT support group or consultant. Progent's CCIE support experts can tie into your environment by means of the latest remote troubleshooting tools to perform efficient, secure, and economical analysis and remediation.
Progent's Cisco CCIEs offer consulting for the entire range of Cisco's market leading family of networking appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst Series switches, plus Virtual Private Network solutions.
Certified MS Windows Experts
Progent's Microsoft-expert remote service engineers offer network repair and IT help for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the expertise of support engineers who can help you with a wide range of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration support,
SharePoint Server 2019 planning and configuration, Microsoft Teams planning and integration, Skype for Business migration consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online training,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of online desktop support and troubleshooting services including Microsoft Windows 7 migration help, upgrading to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's qualified CISSP, ISSAP, and CISM network security consultants can provide a variety of security solutions to improve the protection of your UNIX/Linux, Solaris, Mac or Windows network against internal or external threats or help you to clean up rapidly after a serious breach. Security consulting services available from Progent include: comprehensive network security analysis utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast recovery from malicious assaults; integrating firewalls; designing secure mechanisms for off-site and mobile communication; guarding your messaging system from viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote support to help companies of any size integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that seamlessly combine local resources as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of background providing advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent offers the skills of world-class online consulting professionals for special projects that small companies often request. Billing rates for longer-term development or consulting tasks are determined based on the qualifications of the consultants involved. Progent's background in these special fields of information technology allows clients to execute critical initiatives within budget and on schedule. Progent's project-based remote engineering services include:
How Your Chesapeake Virginia Business Can Contact Progent's Remote Service Professionals
Help Desk Expertise
Progent's Call Center programs for small companies with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk support services are designed for smaller businesses who lack the money or time to create an in-house Call Center but who need fast response from an effective Help Desk Call Center with professional telephone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís shared Help Desk services allow your business to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution built around the top PSA platform for managing service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk consulting services can guide you in creating an efficient new Help Desk Call Center or revamping your established organization, selecting or customizing Help Desk software products to meet the unique demands of your business, or adding occasional online staff to work with your in-house Help Desk team during demanding events like software migrations, major updates, or installing new business software.
Progent's Call Center staff of veteran information technology consultants provides your workers in Chesapeake Virginia fast contact with a dependable support group with substantial background delivering phone support and online diagnostics for IT systems powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk Call Center perception as a solid driver of business productivity, and Progent's intent is to solve and not merely report technical issues.
Business Applications Services: Education, Custom Development, and Integration
Progent's Applications Consulting Group provides online professional consulting expertise and education in key business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and training for familiar Microsoft applications including Microsoft CRM, MS Project, MS Office Word, and MS Excel. To find out more information on Progent's consulting, custom development, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac consultants can nurture the artistic components of Apple Mac systems by providing remote consulting services and training in graphics, audio, and motion video. Progent's support professionals can provide assistance in a range of Apple Mac programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special projects like capturing or digitizing audio or video or building an audio/video production facility.
Online Network Monitoring Support
Progent offers businesses in Chesapeake Virginia remote network and server monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your business so that your IT support is proactive and automated. By exposing potential trouble spots before they grow into crashes, automated monitoring can avoid inconvenient and expensive information system failures. Progent can also provide help with system monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or environments based on multiple operating systems.
To contact Progent about urgent remote help with UNIX/Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Emergency Online Support, phone 1-800-993-9400, or see Contact Progent.
Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.
Progent locations in
Hampton Roads Metro Area