For small and midsize companies in Chesapeake Virginia, Progent offers support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided remote support to businesses in every state in the U.S. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for challenging connectivity problems, plus the assistance of CISSP-certified security consultants to handle advanced security architecture and disaster recovery planning.
Progent's online support engineers represent excellent value due to the fact that they are equipped with the real-world background and the sophisticated tools to resolve the majority of information system issues quickly. This lowers immediate costs since solutions take up a smaller number of chargeable minutes. Online support also eliminates the expense of sending an engineer to your office. Your company saves even more with incidental expenses by reducing or avoiding network downtime and associated losses resulting from business discontinuity, upset clients, idle workers, and de-focused executives.
Progent's pricing model for remote support is designed to stretch your IT service investment. Progent charges by the minute for telephone-based assistance, so you are invoiced just for the support that you actually get. In contrast to many online service firms, Progent imposes no service activation fee or minimum payments. Progent's one-minute billing unit and clean policy for billing do away with situations where quick fixes somehow end up as major bills. Progent's penchant for dealing with problems quickly results in your business spending less cash.
Progent's Online Technical Support Technologies
Through years of experience, Progent has fine tuned an array of customized technologies and field-tested methodologies which allow the maximum level of effectiveness for online help and troubleshooting for small and midsize business computer networks. Progent offers safe VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology allows the engineers of Progent's remote service group to interface to your system remotely without compromising system security.
Progent's proprietary service database system maintains comprehensive documentation of the service that Progent's clients have received. Progent's authorized engineers have the benefit of the records of support delivered to each Progent customer by every engineer. This archive of problems and responses is stored as an easily accessible support database that enables Progent's online technical professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's advanced certifications and working associations with important vendors such as Cisco and Microsoft make available additional massive support databases and permit quick access to vendors' internal product engineers with the result that Progent's online service specialists are able to determine optimal solutions promptly.
Get Online UNIX/Linux, Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's phone services in Chesapeake Virginia or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for IT help, go to Immediate Urgent Support.
Online Network Support Services Available from Progent
Progent's phone-based network support experts have advanced credentials in a comprehensive set of technologies. This broad scope of capability allows Progent's engineers to tackle almost any problem likely to crop up in a small or midsize company network. Certificates awarded to Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional, and Design Professional.
To support clients with mixed-operating system networks, Progent also provides the services of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.
Phone-based support available from Progent to small businesses in Chesapeake include:
Additional Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services cover a wide range of information technology including network architecture, email solutions, network and process security, UNIX and Microsoft Windows integration, virtual server technologies for server economization and simplified administration, and migration from older applications to the latest MS Windows or Linux-powered environments. Progent's team-based methodology for solving network issues promotes quick escalation, if necessary, to consultants with appropriate experience to tackle complex situations. This expedites solutions of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can provide urgent online assistance for troubleshooting problems affecting UNIX/Linux systems based on popular derivatives of UNIX including:
Important Linux versions for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the premier recognition for network professionals, and validates an individual's network technology skills at the master level. CCIEs can deal with even the most intractable issues associated with network infrastructure design, deployment, administration, protection, and repair. CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing problems with Cisco IOS Software network administration utilities and coming up with workarounds or identifying program updates. Cisco qualified CCIEs offer excellent cost-effectiveness since their depth of expertise permits them to fix even the most intractable problems quickly. In common cases, less qualified service providers can wrestle for hours or days with identical problems that a Cisco-qualified CCIE can fix in minutes.
Few service providers make CCIEs accessible to assist small and medium sized companies. Progent offers fast telephone access to a CCIE so you can get urgent help for serious network problems that are lowering business efficiency but are not within the scope of your regular computer maintenance providers. Progent's Cisco CCIE consultants can tie into your environment via advanced on-line support tools to provide fast, safe, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's top-selling selection of connectivity devices such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network technology.
Authorized Microsoft Windows Support
Progent's Microsoft-expert online support experts can provide computer system troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can help you with a broad variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 Server integration,
Microsoft Exchange Server 2016 migration, Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration consulting,
SharePoint 2019 planning and integration, Microsoft Teams integration, Skype for Business migration consulting, Microsoft Lync Server management and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of online desktop services such as Microsoft Windows 7 migration help, upgrading to 64-bit workstation applications, integrating Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's certified CISSP, ISSAP, and CISM security engineers offer a range of security services to bolster the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows network against attacks or help you to clean up quickly after a serious breach. Security services available from Progent include: in depth security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick cleanup after virus and worm attacks; integrating firewalls; building secure mechanisms for remote and mobile access; protecting your email system against viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support to help businesses of all sizes connect their networks with popular public clouds including Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that seamlessly combine local IT assets as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than 20 years of experience delivering high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent offers the services of world-class remote consulting professionals for contract projects that small businesses often request. Billing charges for longer-term development or consulting projects are set based on the level of expertise of the consultants involved. Progent's experience with these important fields of information technology allows clients to complete major initiatives economically and on time. Progent's project-based remote consulting services include:
How Your Chesapeake Virginia Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Support
Progent's Help Desk Call Center programs for small and midsize businesses with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center services are ideal for small companies who don't have the money or time to build and maintain an in-house Help Desk Call Center but who require fast communication with a reliable Help Desk with proficient phone support plus the available expertise to escalate the most challenging trouble tickets to high-level engineers.
Progentís Help Desk sharing services allow your business to share the load for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading PSA platform for handling service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting expertise can guide you in creating an effective new Help Desk or enhancing your established organization, evaluating or customizing Call Center software products to handle the unique demands of your business, or providing occasional phone support staff to work with your existing Help Desk Call Center team during high-demand situations such as software migrations, mass upgrades, or installing brand new business software.
Progent's Help Desk team of veteran information technology consultants provides your clients in Chesapeake Virginia fast communication with a reliable support group with substantial background delivering telephone-based support and online diagnostics for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk Call Center recognition as a significant enabler of company success, and Progent's goal is to fix and not merely record IT problems.
Applications Support: Education, Custom Programming, and Integration
Progent's Applications Consulting staff can supply online advanced engineering support and training in special application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Word, and Excel. For more information on Progent's expertise, custom development, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Apple Mac professionals can support the creative elements of Apple Mac computing by delivering remote consulting support and education in graphics, sound, and video. Progent's consultants can provide assistance in a range of Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific jobs such as capturing or digitizing audio/video or establishing an audio/video production facility.
Online Network Monitoring Support
Progent offers companies in Chesapeake Virginia remote network monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your environment so your network support is proactive and automated. By anticipating potential trouble spots before they result in network outages, system monitoring can avoid disruptive and costly network crises. Progent can also utilize system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or networks powered by multiple platforms.
To contact Progent about urgent remote expertise with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.
Progent locations in
Hampton Roads Metro Area