For small and midsize businesses in Chesapeake Virginia, Progent offers support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Windows platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (See Progent's customer testimonials). In addition, Progent offers the consultation CCIE-qualified network specialists for complex connectivity problems, plus the assistance of CISSP and CISM-certified security consultants to help with high-level security architecture and disaster recovery planning.
Progent's remote technical support services represent exceptional value due to the fact that they are equipped with the real-world background and the sophisticated tools to resolve most network problems rapidly. Efficient support lowers direct costs because solutions require a smaller number of chargeable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your organization saves even more with indirect costs by minimizing or eliminating network outages and related costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management.
Progent's billing policy for remote support is structured to maximize the impact of your IT service investment. Progent charges by the minute for telephone-based assistance, so you are invoiced only for the support that you receive. Unlike many remote service companies, Progent asks for no service activation fee or minimum payments. Progent's per-minute granularity and simple model for billing prevent scenarios where fast fixes manage to turn into major invoices. Progent's penchant for disposing of technical issues efficiently results in your company conserving cash.
Progent's Remote Service Tools
Through years of experience, Progent has developed a collection of customized technologies and field-tested methodologies that ensure the maximum level of efficiency for remote consulting and repair for small and midsize company IT networks. Progent offers protected VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN connectivity allows the staff of Progent's Technical Response Center to link to your computer system remotely without compromising system security.
Progent's proprietary service reporting system stores thorough records for all service that Progent's customers have been provided. Progent's team engineers have access to the details of services rendered to each Progent customer by any Progent consultant. This history of anomalies and repairs is structured as a readily searchable proprietary knowledge base that allows Progent's online support professionals to communicate their experiences company-wide to make sure that the quality of Progent's technical support grows daily. Progent's advanced accreditations and working associations with key technology companies including Cisco and Microsoft permit access to other massive technical support knowledge bases and allow quick access to vendors' in-house engineering staff with the result that Progent's online consulting experts are able to find the most efficient resolutions promptly.
Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote support in Chesapeake Virginia or to find out more about Progent's online support programs, contact Progent at
Phone-based Network Support Services Offered Progent
Progent's phone-based technical support professionals possess advanced credentials in an extensive set of products and technologies. This wide range of capability allows Progent's engineers to tackle almost any crisis likely to crop up in a small or midsize company network. Certifications awarded to Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To help businesses with mixed-operating system environments, Progent also offers access to consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical support services provided by Progent to clients in Chesapeake include:
Progent's UNIX/Linux support engineers can offer urgent phone-based assistance for analyzing problems within UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:
Progent in addition can deliver a broad range of remote desktop services such as Windows 7 migration help, moving to 64-bit desktop applications, integrating Office 2010, and automating workstation deployment.
Progent's Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's shared Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Call Center consulting expertise can aid you in establishing an effective new Help Desk Call Center or improving your existing organization, identifying or enhancing Help Desk application software to meet the unique demands of your corporation, or providing temporary phone support personnel to work with your in-house Help Desk Call Center resources during demanding situations like software transitions, mass upgrades, or rolling out new business software.
Progent's Call Center team of seasoned information technology professionals gives your workers in Chesapeake Virginia quick access to a reliable network service resource with years of background delivering phone support and online diagnostics for networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk Call Center perception as a major contributor to company efficiency, and Progent's goal is to fix instead of merely document network issues.
Progent's Mac professionals can nurture the artistic components of Mac computing by offering phone-based consulting support and education in imaging, sound, and motion video. Progent's consultants offer expertise in a large selection of Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special projects like scanning or digitizing audio or video or configuring an audio/video post production studio.
Remote Network Monitoring Support
Progent offers companies in Chesapeake Virginia remote network monitoring services based on MS Operations Manager IT infrastructure monitoring, customized by Progent to suit your environment so that your network maintenance is proactive and automated. By anticipating emerging trouble spots before they result in crashes, proactive monitoring can minimize inconvenient and costly service breakdowns. Progent can also provide help with system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or environments that incorporate a combination of platforms.
Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.
City | Address | Phone | Link |
Chesapeake | 638 Independence Parkway, Suite 240 Chesapeake, VA 23320 United States |
(757) 514-8101 | Chesapeake Network Support Services |
Norfolk | 440 Monticello Ave, Suite 1800 Norfolk, VA 23510 United States |
(757) 512-5140 | Norfolk Network Support Services |
Virginia Beach | 4445 Corporation Lane, Suite 291 Virginia Beach, VA 23462 United States |
(757) 337-3322 | Virginia Beach Network Support Services |