For small companies located in Chesapeake Virginia, Progent offers technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Windows platforms. Progent has delivered online support to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE-certified engineers for complex connectivity issues, plus the services of CISSP and CISM-accredited security engineers to handle advanced security architecture and business continuity preparedness.
Progent's online support services offer excellent leverage due to the fact that they have the practical background and the sophisticated tools to resolve most information system problems quickly. Efficient support reduces direct costs since service calls accumulate fewer billable consulting minutes. Remote help also avoids the expense of sending an engineer to your site. Your company saves even more with indirect expenses by reducing or eliminating system outages and related losses due to business disruption, disgruntled clients, unproductive workers, and distracted management.
Progent's billing policy for remote help is designed to maximize the impact of your IT service dollar. Progent bills per minute for phone assistance, so you are billed just for the support that you receive. In contrast to many remote service firms, Progent imposes no initialization fee or minimum payments. Progent's one-minute granularity and simple policy for pricing avoid scenarios where speedy. minor repairs manage to turn into large tabs. Progent's penchant for disposing of technical issues quickly translates into your company saving cash.
Progent's Online Support Tools
Through years of experience, Progent has developed an array of customized technologies and field-proven methodologies which promote the maximum degree of effectiveness for online help and troubleshooting for small and midsize business IT systems. Progent provides protected Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN connectivity allows the staff of Progent's Technical Response Center to access your company's network without compromising corporate security.
Progent's powerful technical support database system stores comprehensive documentation describing the support that Progent's customers have been provided. Progent's team service personnel have access to the specifics of assistance rendered to each Progent customer by any Progent consultant. This archive of anomalies and resolutions is structured as a quickly accessible proprietary database that enables Progent's online technical professionals to share their experiences with the whole team to make sure that the effectiveness of Progent's support grows over time. Progent's advanced accreditations and close associations with important vendors such as Cisco and Microsoft make available additional vast technical knowledge bases and permit quick response from manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists are able to arrive at optimal solutions promptly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's remote support in Chesapeake Virginia or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Emergency Support.
Remote Technical Support Services Offered Progent
Progent's remote support professionals have credentials in a comprehensive array of technologies. This broad scope of capability enables Progent's engineers to tackle almost any emergency likely to occur in a small company network. Certifications awarded to Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional, CCDA and CCDP.
To provide assistance to clients with multi-OS environments, Progent also provides the skills of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Remote support provided by Progent to clients in Chesapeake include:
Special Support Services Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services cover a wide spectrum of computer technology including network infrastructure, messaging systems, network and operational security, UNIX and Windows integration, virtual server technologies for server hardware economization and easy management, and transitioning from legacy applications to the latest Windows or Linux solutions. Progent's team-based approach to solving technical problems enables fast escalation, if necessary, to engineers with appropriate expertise to handle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can provide urgent online help for analyzing anomalies affecting UNIX/Linux networks based on leading variants of UNIX such as:
Important Linux variants for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure consultants, and indicates a consultant's network technology skills at the expert level. Cisco qualified CCIEs can deal with even the most difficult problems surrounding network planning, installation, maintenance, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing anomalies with IOS network management tools and coming up with workarounds or identifying software patches. CCIEs provide excellent value since their broad expertise allows them to find solutions for even the most complex problems rapidly. In many instances, less seasoned consultants can struggle for hours or even days with identical tasks that a Cisco CCIE can fix in minutes.
Few service providers make Cisco-qualified CCIEs available to support small and medium sized businesses. Progent can provide fast telephone access to a Cisco CCIE so you can receive urgent assistance for serious network infrastructure problems that are crippling worker efficiency but are beyond the experience of your regular IT support group or consultant. Progent's CCIE support experts can tie into your environment via sophisticated on-line troubleshooting tools in order to provide efficient, safe, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's top-selling selection of infrastructure appliances such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure broadband and IS routers, wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network technology.
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert online support experts can deliver computer system problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the assistance of support engineers who can assist you with a broad range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration support,
SharePoint 2019 planning and deployment, Microsoft Teams consulting, Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of remote desktop services such as Microsoft Windows 7 migration help, moving to 64-bit workstation software, configuring Office 2010, and automating PC desktop image creation.
CISM and CISSP Certified Network Security Specialists
Progent's accredited CISSP, ISSAP, and CISM network security engineers can provide a variety of system protection services that can strengthen the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or assist your business to recuperate rapidly following a serious penetration. Security services available from Progent cover in depth security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after virus and worm assaults; installing firewalls; building safe techniques for off-site and mobile access; securing your email system from spam and directory harvest attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting support to help companies of any size integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that utilize local resources along with cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud integration support services such as Microsoft 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent offers the services of world-class remote consulting professionals for special IT projects that small businesses often need. Billing charges for longer-term development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's background in these special areas of computer technology allows customers to complete major initiatives economically and on schedule. Progent's special online consulting solutions include:
How Your Chesapeake Virginia Business Can Contact Progent's Online Support Professionals
Help Desk Expertise
Progent's Help Desk programs for small and midsize companies with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk support services are ideal for smaller organizations who lack the budget to assemble and manage an in-house Help Desk Call Center but who want quick communication with an efficient Help Desk with proficient telephone support plus the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís shared Help Desk services make it possible for your business to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation platform for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center consulting support can support you in creating an effective new Help Desk or revamping your existing one, selecting or customizing Call Center software products to meet the particular requirements of your company, or adding temporary phone support staff to supplement your existing Help Desk group during high-demand events such as software migrations, mass updates, or rolling out new applications.
Progent's Help Desk staff of experienced network consultants offers your workers in Chesapeake Virginia immediate access to a dependable network service group with years of background offering telephone-based help and remote diagnostics for IT systems based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk Call Center the reputation as a significant enabler of company productivity, and Progent's policy is to fix rather than simply document network issues.
Applications Support: Training, Programming, and Integration
Progent's Applications Experts Group offers phone-based advanced engineering expertise and education in specific application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and education for familiar Microsoft applications including CRM, Microsoft Project, MS Word, and Microsoft Office Excel. To read more information concerning Progent's expertise, programming, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Mac professionals can nurture the creative aspect of Macintosh computing by providing remote consulting services and education in graphics, sound, and video. Progent's consultants can provide help in a large selection of Macintosh programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with specific jobs such as capturing or digitizing audio or video or building an audio/video post production studio.
Online Network and Server Monitoring Support
Progent can provide businesses in Chesapeake Virginia remote network and server monitoring support powered by Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent for your business so that your computer support is proactive rather than reactive. By exposing looming problems before they grow into crashes, system monitoring can head off inconvenient and expensive service breakdowns. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks powered by a variety of platforms.
To get in touch with Progent about emergency remote support with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.
Progent locations in
Hampton Roads Metro Area