For small and midsize businesses in Chesapeake Virginia, Progent offers technical support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote support to companies in all 50 states in the U.S. (See Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE-certified engineers for challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited security engineers to handle high-level security design and disaster recovery planning.
Progent's online support services represent exceptional value due to the fact that they have the practical background and the sophisticated tools to resolve the majority of network problems quickly. Efficient support reduces immediate expenses since service calls require fewer billable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your company benefits additionally with incidental costs by reducing or eliminating system outages and associated losses due to business disruption, upset clients, idle workers, and de-focused executives.
Progent's pricing model for online help is structured to maximize the impact of your network support dollar. Progent charges per minute for telephone-based consulting, so you are billed just for the services that you receive. Unlike typical remote support companies, Progent requires no service activation fee or minimum payments. Progent's per-minute billing unit and simple policy for billing eliminate scenarios where fast fixes manage to turn into major tabs. Progent's penchant for handling technical issues efficiently translates into your business spending less cash.
Progent's Online Service Tools
Over the years, Progent has refined a collection of optimized tools and field-tested methodologies which allow the maximum level of efficiency for online technical support and repair for small company computer systems. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN technology enables the experts of Progent's online support team to link to your environment remotely without compromising system security.
Progent's proprietary service database system maintains comprehensive records describing all support that Progent's customers have received. Progent's staff service personnel have the benefit of the details of assistance delivered to each Progent customer by every Progent consultant. This history of problems and responses is organized as a readily accessible support knowledge base that allows Progent's online support professionals to communicate their experiences company-wide to make sure that the quality of Progent's technical support improves over time. Progent's high-level certifications and close associations with key industry leaders such as Cisco and Microsoft make available additional vast technical knowledge bases and permit fast response from manufacturers' in-house support staff with the result that Progent's online consulting specialists can come up with optimal solutions quickly.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's remote support in Chesapeake Virginia or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for network support, visit Immediate Emergency Support.
Online Network Support Services Provided by Progent
Progent's phone-based support engineers offer credentials in an extensive set of technologies. This wide range of capability allows Progent's engineers to handle virtually any problem likely to occur in a small business information system. Certificates held by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To help companies with mixed-platform environments, Progent also provides access to consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Remote technical services available from Progent to clients in Chesapeake include:
Additional Consulting Programs Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services address a wide range of information technology such as network architecture, email systems, system and process security, UNIX/Linux and Microsoft Windows integration, virtual server products for server economization and simplified administration, and transitioning from older systems to current Windows or Linux environments. Progent's team-oriented methodology for resolving network issues promotes fast escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can offer emergency remote help for diagnosing anomalies within UNIX/Linux networks based on popular derivatives of UNIX such as:
Important Linux versions for which Progent can provide expertise include:
- Apple macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure consultants, and indicates an individual's network technology skills at the expert level. Cisco qualified CCIEs know how to deal with the most intractable challenges surrounding network design, integration, administration, protection, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network management tools and developing alternate approaches or locating program updates. CCIEs represent an exceptional cost-effectiveness because their broad experience enables them to find solutions for even the most difficult problems quickly. In common cases, less experienced service providers can wrestle for many hours or days with identical problems that a Cisco CCIE can dispose of in minutes.
Few consulting providers make CCIEs available to support small and medium sized businesses. Progent can provide fast phone access to a Cisco authorized CCIE so you can receive immediate support for serious network issues that are hurting business efficiency but are not within the comfort zone of your regular IT service group or consultant. Progent's CCIE support experts can tie into your network via state-of-the-art remote support technology to perform fast, safe, and economical diagnosis and repair.
Progent's CCIEs can provide expertise in the complete line of Cisco's market leading selection of networking devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, plus VPN technology.
Authorized Microsoft Windows Experts
Progent's Microsoft-certified online support professionals can provide computer system problem solving and IT help for all Microsoft server products. Progent is a Microsoft Partner and can offer your business the expertise of consulting engineers who can help your company with a wide range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 Server migration, Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration and hybrid deployment support,
SharePoint 2019 planning and configuration, Microsoft Teams planning and integration, Skype for Business migration consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of remote desktop support services including Microsoft Windows 7 migration support, upgrading to 64-bit desktop applications, configuring Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Premier System Security Engineers
Progent's accredited CISSP, ISSAP, and CISM network security consultants offer a variety of security solutions to enhance the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against attacks or assist you to clean up rapidly after a damaging breach. Security consulting services offered by Progent include: in depth security audits using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick recuperation from virus and worm attacks; installing firewalls; designing secure architectures for remote and mobile communication; securing your messaging system against viruses, spam and DHA attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting to help companies of all sizes connect their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that seamlessly combine physical resources as well as cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of background delivering high-level consulting services online, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent offers the services of world-class online consulting experts for contract IT projects that small companies frequently need. Progent's rates for longer-term development or consulting projects are set based on the level of expertise of the engineers assigned. Progent's experience with these important areas of information technology enables clients to complete critical projects within budget and on schedule. Progent's special remote engineering services include:
How Your Chesapeake Virginia Business Can Contact Progent's Online Technical Support Professionals
Help Desk Support
Progent's Call Center programs for small businesses with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Call Center services are a convenient solution for smaller organizations who don't have the money or time to create an internal Help Desk but who require fast response from a reliable Help Desk Call Center with proficient phone assistance plus the technical depth to escalate the most challenging problems to advanced consultants.
Progentís Help Desk Co-management services allow your business to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution built around the leading professional services automation tool for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Call Center consulting expertise can aid you in establishing an efficient new Call Center or improving your current one, evaluating or modifying Help Desk application software to handle the special requirements of your corporation, or adding occasional phone support personnel to work with your internal Call Center resources during demanding situations such as software migrations, mass updates, or installing brand new business software.
Progent's Call Center team of experienced network consultants offers your clients in Chesapeake Virginia fast assistance from a dependable technical support resource with extensive background delivering telephone-based help and online troubleshooting for networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk Call Center the reputation as a key contributor to company success, and Progent's aim is to solve rather than simply track technical problems.
Applications Support: Training, Development, and Troubleshooting
Progent's Applications Consulting staff can supply phone-based and in-depth engineering expertise and education in specific application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, customization, and training for familiar Microsoft business applications such as CRM, MS Project, Word, and Microsoft Office Excel. For more information about Progent's consulting, programming, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Apple Mac consultants can nurture the imaginative elements of Mac systems by delivering phone-based help support and training in graphics, sound, and video. Progent's consultants can provide help in a range of Apple Mac applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with specific projects such as capturing or digitizing audio or video or establishing an audio/video production facility.
Online Network and Server Monitoring Support
Progent offers businesses in Chesapeake Virginia remote computer system monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your business so that your network maintenance is proactive and automated. By anticipating possible issues before they grow into downtime, remote monitoring can minimize stressful and expensive information system failures. Progent can also use network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or environments that incorporate a variety of OS platforms.
To contact Progent about urgent online assistance with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.
Progent locations in
Hampton Roads Metro Area