For small companies located in Chesapeake Virginia, Progent offers technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Windows platforms. Progent has delivered online support to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE-certified engineers for complex connectivity issues, plus the services of CISSP and CISM-accredited security engineers to handle advanced security architecture and business continuity preparedness.
Progent's online support services offer excellent leverage due to the fact that they have the practical background and the sophisticated tools to resolve most information system problems quickly. Efficient support reduces direct costs since service calls accumulate fewer billable consulting minutes. Remote help also avoids the expense of sending an engineer to your site. Your company saves even more with indirect expenses by reducing or eliminating system outages and related losses due to business disruption, disgruntled clients, unproductive workers, and distracted management.
Progent's billing policy for remote help is designed to maximize the impact of your IT service dollar. Progent bills per minute for phone assistance, so you are billed just for the support that you receive. In contrast to many remote service firms, Progent imposes no initialization fee or minimum payments. Progent's one-minute granularity and simple policy for pricing avoid scenarios where speedy. minor repairs manage to turn into large tabs. Progent's penchant for disposing of technical issues quickly translates into your company saving cash.
Progent's Online Support Tools
Through years of experience, Progent has developed an array of customized technologies and field-proven methodologies which promote the maximum degree of effectiveness for online help and troubleshooting for small and midsize business IT systems. Progent provides protected Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN connectivity allows the staff of Progent's Technical Response Center to access your company's network without compromising corporate security.
Progent's powerful technical support database system stores comprehensive documentation describing the support that Progent's customers have been provided. Progent's team service personnel have access to the specifics of assistance rendered to each Progent customer by any Progent consultant. This archive of anomalies and resolutions is structured as a quickly accessible proprietary database that enables Progent's online technical professionals to share their experiences with the whole team to make sure that the effectiveness of Progent's support grows over time. Progent's advanced accreditations and close associations with important vendors such as Cisco and Microsoft make available additional vast technical knowledge bases and permit quick response from manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists are able to arrive at optimal solutions promptly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's remote support in Chesapeake Virginia or to learn more about Progent's online support programs, contact Progent at
Remote Technical Support Services Offered Progent
Progent's remote support professionals have credentials in a comprehensive array of technologies. This broad scope of capability enables Progent's engineers to tackle almost any emergency likely to occur in a small company network. Certifications awarded to Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional, CCDA and CCDP.
To provide assistance to clients with multi-OS environments, Progent also provides the skills of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Remote support provided by Progent to clients in Chesapeake include:
Progent's UNIX and Linux support engineers can provide urgent online help for analyzing anomalies affecting UNIX/Linux networks based on leading variants of UNIX such as:
Progent in addition offers a wide array of remote desktop services such as Microsoft Windows 7 migration help, moving to 64-bit workstation software, configuring Office 2010, and automating PC desktop image creation.
Progent’s shared Help Desk services make it possible for your business to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation platform for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center consulting support can support you in creating an effective new Help Desk or revamping your existing one, selecting or customizing Call Center software products to meet the particular requirements of your company, or adding temporary phone support staff to supplement your existing Help Desk group during high-demand events such as software migrations, mass updates, or rolling out new applications.
Progent's Help Desk staff of experienced network consultants offers your workers in Chesapeake Virginia immediate access to a dependable network service group with years of background offering telephone-based help and remote diagnostics for IT systems based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk Call Center the reputation as a significant enabler of company productivity, and Progent's policy is to fix rather than simply document network issues.
Progent's Mac professionals can nurture the creative aspect of Macintosh computing by providing remote consulting services and education in graphics, sound, and video. Progent's consultants can provide help in a large selection of Macintosh programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with specific jobs such as capturing or digitizing audio or video or building an audio/video post production studio.
Online Network and Server Monitoring Support
Progent can provide businesses in Chesapeake Virginia remote network and server monitoring support powered by Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent for your business so that your computer support is proactive rather than reactive. By exposing looming problems before they grow into crashes, system monitoring can head off inconvenient and expensive service breakdowns. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks powered by a variety of platforms.
Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.
City | Address | Phone | Link |
Chesapeake | 638 Independence Parkway, Suite 240 Chesapeake, VA 23320 United States |
(757) 514-8101 | Chesapeake Network Support Services |
Norfolk | 440 Monticello Ave, Suite 1800 Norfolk, VA 23510 United States |
(757) 512-5140 | Norfolk Network Support Services |
Virginia Beach | 4445 Corporation Lane, Suite 291 Virginia Beach, VA 23462 United States |
(757) 337-3322 | Virginia Beach Network Support Services |