For small and midsize companies in Chesapeake Virginia, Progent provides technical support for information systems powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the consultation CCIE-qualified network specialists for complex infrastructure issues, plus the assistance of CISSP-certified security consultants to handle high-level security architecture and disaster recovery preparedness.
Progent's remote support engineers represent exceptional leverage because they have the real-world experience and the sophisticated tools to solve most information system problems rapidly. Efficient support reduces direct costs because service calls require a smaller number of chargeable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your site. Your organization saves even more with indirect costs by minimizing or eliminating network outages and related costs stemming from business disruption, upset clients, unproductive employees, and de-focused executives.
Progent's billing policy for remote help is designed to get the most out of your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay only for the services that you actually get. In contrast to many remote support companies, Progent requires no initialization surcharge or minimum fees. Progent's one-minute granularity and clean policy for pricing do away with situations where fast repairs manage to turn into large bills. Progent's skill at solving technical issues efficiently results in your company conserving cash.
Progent's Remote Technical Support Tools
Over time, Progent has developed a set of optimized technologies and proven methodologies that ensure the maximum level of effectiveness for online help and troubleshooting for small and midsize company computer systems. Progent provides protected VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN access permits the experts of Progent's remote service group to access your company's system without violating network security.
Progent's sophisticated customer support reporting application stores extensive histories for all support that Progent's customers have received. Progent's staff service personnel have access to the history of support rendered to every client by any consultant. This history of anomalies and solutions is organized as a conveniently retrievable internal knowledge base that permits Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's support services grows over time. Progent's high-level certifications and close associations with major vendors such as Cisco and Microsoft make available additional extensive technical databases and permit fast access to manufacturers' internal engineering staff so Progent's online service specialists are able to find optimal solutions promptly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's remote services in Chesapeake Virginia or to learn more about Progent's online support options, contact Progent at
Phone-based Support Services Available from Progent
Progent's remote support experts offer advanced credentials in a comprehensive set of technologies. This broad scope of capability allows Progent's engineers to resolve virtually any emergency likely to take place in a small company network. Certificates held by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional, CCDA and CCDP.
To provide assistance to companies with multi-operating system environments, Progent also provides access to engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Online technical services provided by Progent to companies in Chesapeake include:
Progent's UNIX and Linux support engineers can offer emergency remote help for diagnosing anomalies within UNIX, Linux, or Solaris systems based on leading derivatives of UNIX including:
Progent in addition offers a full array of online PC desktop consulting and support services such as Microsoft Windows 7 migration help, upgrading to 64-bit desktop software, configuring Office 2010, and automating Business Desktop Deployment.
Progent's Help Desk sharing services make it possible for your business to split the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution based on the top professional services automation (PSA) tool for managing service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting services can aid you in establishing an effective new Call Center or enhancing your established one, identifying or enhancing Help Desk application software to meet the unique demands of your company, or adding occasional online personnel to reinforce your internal Help Desk team to handle unusually busy scenarios such as software transitions, mass updates, or installing new business software.
Progent's Call Center staff of experienced information technology professionals provides your customers in Chesapeake Virginia instant contact with a dependable technical support resource with extensive background delivering phone consulting and remote repair service for IT systems based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center recognition as a significant contributor to business success, and Progent's target is to fix instead of merely record network problems.
Progent's Apple Mac experts can promote the imaginative components of Macintosh computing by delivering phone-based help services and education in graphics, sound, and motion video. Progent's support professionals offer assistance in a large selection of Macintosh programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with specific procedures like capturing or digitizing audio or video or configuring an audio/video production lab.
Online Network and Server Monitoring Support
Progent offers businesses in Chesapeake Virginia online computer system monitoring support centered around MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your environment so that your IT maintenance is proactive rather than reactive. By uncovering potential trouble spots before they cause network outages, automated monitoring can minimize disruptive and costly service crises. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments based on multiple platforms.
Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.
City | Address | Phone | Link |
Chesapeake | 638 Independence Parkway, Suite 240 Chesapeake, VA 23320 United States |
(757) 514-8101 | Chesapeake Network Support Services |
Norfolk | 440 Monticello Ave, Suite 1800 Norfolk, VA 23510 United States |
(757) 512-5140 | Norfolk Network Support Services |
Virginia Beach | 4445 Corporation Lane, Suite 291 Virginia Beach, VA 23462 United States |
(757) 337-3322 | Virginia Beach Network Support Services |