For small and midsize businesses in Chesapeake Virginia, Progent offers technical support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote support to companies in all 50 states in the U.S. (See Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE-certified engineers for challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited security engineers to handle high-level security design and disaster recovery planning.
Progent's online support services represent exceptional value due to the fact that they have the practical background and the sophisticated tools to resolve the majority of network problems quickly. Efficient support reduces immediate expenses since service calls require fewer billable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your company benefits additionally with incidental costs by reducing or eliminating system outages and associated losses due to business disruption, upset clients, idle workers, and de-focused executives.
Progent's pricing model for online help is structured to maximize the impact of your network support dollar. Progent charges per minute for telephone-based consulting, so you are billed just for the services that you receive. Unlike typical remote support companies, Progent requires no service activation fee or minimum payments. Progent's per-minute billing unit and simple policy for billing eliminate scenarios where fast fixes manage to turn into major tabs. Progent's penchant for handling technical issues efficiently translates into your business spending less cash.
Progent's Online Service Tools
Over the years, Progent has refined a collection of optimized tools and field-tested methodologies which allow the maximum level of efficiency for online technical support and repair for small company computer systems. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN technology enables the experts of Progent's online support team to link to your environment remotely without compromising system security.
Progent's proprietary service database system maintains comprehensive records describing all support that Progent's customers have received. Progent's staff service personnel have the benefit of the details of assistance delivered to each Progent customer by every Progent consultant. This history of problems and responses is organized as a readily accessible support knowledge base that allows Progent's online support professionals to communicate their experiences company-wide to make sure that the quality of Progent's technical support improves over time. Progent's high-level certifications and close associations with key industry leaders such as Cisco and Microsoft make available additional vast technical knowledge bases and permit fast response from manufacturers' in-house support staff with the result that Progent's online consulting specialists can come up with optimal solutions quickly.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's remote support in Chesapeake Virginia or to find out additional information about Progent's phone support options, call Progent at
Online Network Support Services Provided by Progent
Progent's phone-based support engineers offer credentials in an extensive set of technologies. This wide range of capability allows Progent's engineers to handle virtually any problem likely to occur in a small business information system. Certificates held by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To help companies with mixed-platform environments, Progent also provides access to consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Remote technical services available from Progent to clients in Chesapeake include:
Progent's UNIX/Linux consultants can offer emergency remote help for diagnosing anomalies within UNIX/Linux networks based on popular derivatives of UNIX such as:
Progent in addition offers a broad array of remote desktop support services including Microsoft Windows 7 migration support, upgrading to 64-bit desktop applications, configuring Office 2010, and streamlining Business Desktop Deployment.
Progent’s Help Desk Co-management services allow your business to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced support solution built around the leading professional services automation tool for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Call Center consulting expertise can aid you in establishing an efficient new Call Center or improving your current one, evaluating or modifying Help Desk application software to handle the special requirements of your corporation, or adding occasional phone support personnel to work with your internal Call Center resources during demanding situations such as software migrations, mass updates, or installing brand new business software.
Progent's Call Center team of experienced network consultants offers your clients in Chesapeake Virginia fast assistance from a dependable technical support resource with extensive background delivering telephone-based help and online troubleshooting for networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk Call Center the reputation as a key contributor to company success, and Progent's aim is to solve rather than simply track technical problems.
Progent's Apple Mac consultants can nurture the imaginative elements of Mac systems by delivering phone-based help support and training in graphics, sound, and video. Progent's consultants can provide help in a range of Apple Mac applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with specific projects such as capturing or digitizing audio or video or establishing an audio/video production facility.
Online Network and Server Monitoring Support
Progent offers businesses in Chesapeake Virginia remote computer system monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your business so that your network maintenance is proactive and automated. By anticipating possible issues before they grow into downtime, remote monitoring can minimize stressful and expensive information system failures. Progent can also use network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or environments that incorporate a variety of OS platforms.
Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.
City | Address | Phone | Link |
Chesapeake | 638 Independence Parkway, Suite 240 Chesapeake, VA 23320 United States |
(757) 514-8101 | Chesapeake Network Support Services |
Norfolk | 440 Monticello Ave, Suite 1800 Norfolk, VA 23510 United States |
(757) 512-5140 | Norfolk Network Support Services |
Virginia Beach | 4445 Corporation Lane, Suite 291 Virginia Beach, VA 23462 United States |
(757) 337-3322 | Virginia Beach Network Support Services |