For small companies located in Chesapeake Virginia, Progent offers support for networks powered by UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided online support to companies in every state in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for complex connectivity problems, plus the assistance of CISSP-accredited security consultants to help with high-level security architecture and business continuity preparedness.
Progent's remote technical support services offer exceptional leverage because they are equipped with the practical background and the advanced technology to solve most network issues rapidly. This lowers immediate expenses since service calls require fewer billable minutes. Online support also avoids the expense of dispatching an engineer to your site. Your organization benefits even more in incidental costs by minimizing or eliminating system outages and associated costs resulting from business disruption, upset clients, unproductive workers, and de-focused executives.
Progent's billing model for remote help is designed to stretch your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are invoiced only for the services that you actually get. Unlike many remote service organizations, Progent asks for no initialization charge or minimum job duration. Progent's one-minute granularity and clean model for billing avoid scenarios where fast fixes somehow end up as big invoices. Progent's skill at handling technical issues efficiently translates into your company conserving cash.
Progent's Online Technical Support Tools
Through years of experience, Progent has developed an array of optimized tools and proven methodologies that allow the highest level of efficiency for online engineering help and repair for small and midsize company information networks. Progent offers secure VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology allows the staff of Progent's remote service group to interface to your company's system without compromising system security.
Progent's advanced technical support reporting application includes extensive histories of the support that Progent's clients have received. Progent's team engineers have the benefit of the specifics of support rendered to each client by any Progent consultant. This archive of problems and fixes is organized as a conveniently retrievable support database that permits Progent's remote support professionals to share their experiences with the whole team to make sure that the value of Progent's support services grows daily. Progent's advanced certifications and close relationships with important industry leaders including Cisco and Microsoft make available other vast support databases and allow fast response from vendors' in-house product engineers so Progent's online consulting specialists are able to arrive at the best resolutions promptly.
Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone services in Chesapeake Virginia or to find out more about Progent's online support programs, contact Progent at
Remote Technical Services Offered Progent
Progent's phone-based support experts possess credentials in an extensive set of products and technologies. This broad scope of capability enables Progent's engineers to resolve virtually any emergency likely to crop up in a small business information system. Certificates earned by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, and Design Professional.
To support customers with mixed-platform networks, Progent also offers the skills of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online support services provided by Progent to small businesses in Chesapeake include:
Progent's UNIX and Linux support engineers can offer urgent remote assistance for resolving problems within UNIX/Linux systems powered by popular versions of UNIX such as:
Progent in addition can deliver a wide range of remote desktop support and troubleshooting services such as Microsoft Windows 11 migration and planning and implementing Microsoft 365 cloud environments for Windows desktops.
Progent's Help Desk Co-management services make it possible for your business to share the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution based on the leading PSA platform for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Call Center consulting services can guide you in building an efficient new Help Desk Call Center or revamping your established organization, identifying or modifying Help Desk Call Center software to address the special needs of your business, or providing temporary online staff to supplement your in-house Help Desk Call Center resources to deal with high-demand scenarios such as software transitions, mass updates, or installing new applications.
Progent's Call Center staff of veteran information technology consultants offers your workers in Chesapeake Virginia fast assistance from an effective support group with extensive background delivering telephone-based consulting and remote diagnostics for networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk recognition as a major enabler of company performance, and Progent's aim is to solve rather than merely record network problems.
Progent's Mac experts can nurture the imaginative components of Mac computing by offering phone-based consulting support and education in imaging, audio, and motion video. Progent's consultants can provide assistance in a range of Apple Mac programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special procedures such as scanning or digitizing audio or video or setting up an audio/video production facility.
Online Network Monitoring Services
Progent can provide businesses in Chesapeake Virginia remote network and server monitoring support based on MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so your computer support is proactive rather than reactive. By exposing potential problems before they cause downtime, proactive monitoring can head off stressful and costly network failures. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks that support multiple OS platforms.
Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.
City | Address | Phone | Link |
Chesapeake | 638 Independence Parkway, Suite 240 Chesapeake, VA 23320 United States |
(757) 514-8101 | Chesapeake Network Support Services |
Norfolk | 440 Monticello Ave, Suite 1800 Norfolk, VA 23510 United States |
(757) 512-5140 | Norfolk Network Support Services |
Virginia Beach | 4445 Corporation Lane, Suite 291 Virginia Beach, VA 23462 United States |
(757) 337-3322 | Virginia Beach Network Support Services |