For small and midsize businesses located in Chesapeake Virginia, Progent provides help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft platforms. Progent has delivered online support to companies in every state in the United States. (See Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE-certified engineers for complex connectivity problems, as well as the assistance of CISSP and CISM-accredited security consultants to help with high-level security design and disaster recovery planning.
Progent's online technical support services offer excellent value due to the fact that they are equipped with the practical background and the advanced tools to solve most information system problems quickly. This lowers direct expenses since solutions take up a smaller number of chargeable consulting minutes. Online help also avoids the cost of dispatching a consultant to your location. Your company saves additionally with incidental expenses by minimizing or eliminating network downtime and associated costs due to business disruption, disgruntled clients, idle workers, and de-focused executives.
Progent's pricing policy for online help is structured to get the most out of your network support dollar. Progent bills by the minute for telephone-based assistance, so you are invoiced only for the support that you receive. Unlike many remote service companies, Progent imposes no startup fee or minimum payments. Progent's one-minute billing unit and clean policy for billing eliminate scenarios where speedy. minor fixes manage to turn into big tabs. Progent's penchant for dealing with problems efficiently translates into your business saving money.
Progent's Online Support Tools
Over the years, Progent has fine tuned a set of optimized technologies and field-tested processes that ensure the maximum level of effectiveness for online help and troubleshooting for small and midsize business IT systems. Progent provides safe VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN access permits the staff of Progent's Technical Response Center to link to your system without compromising system security.
Progent's advanced service database system keeps detailed documentation of the service that Progent's customers have received. Progent's staff engineers have the benefit of the history of all help delivered to every Progent client by any engineer. This history of problems and repairs is structured as an easily searchable proprietary knowledge base that enables Progent's remote support professionals to communicate their knowledge company-wide to ensure that the value of Progent's technical support improves daily. Progent's high-level certifications and working associations with key vendors such as Cisco and Microsoft permit access to additional vast technical support databases and allow fast response from manufacturers' internal engineering staff so Progent's online consulting specialists can arrive at optimal resolutions promptly.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's remote support in Chesapeake Virginia or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Emergency Support.
Remote Network Support Services Available from Progent
Progent's online network support experts have credentials in an extensive array of technologies. This broad range of IT skills enables Progent's engineers to resolve practically any problem that may occur in a small or midsize company network. Certifications held by Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, and Design Associate.
To provide assistance to businesses with multi-OS environments, Progent also offers access to consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security specialists, and CISSP-ISSAP consultants.
Phone-based technical services available from Progent to small businesses in Chesapeake include:
Additional Consulting Services Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services address a broad range of computer technology such as network architecture, email solutions, system and operational security, UNIX/Linux and Windows integration, virtual server products for server economization and easy management, and migration from legacy applications to current Windows or Linux-based solutions. Progent's group-based approach to resolving network problems enables fast escalation, if necessary, to engineers with appropriate experience to handle challenging situations. This expedites solutions of critical problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can offer urgent remote assistance for diagnosing problems affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:
Important Linux platforms for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- Slackware Linux
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for network infrastructure consultants, and indicates a consultant's networking skills at the expert level. CCIEs can handle even the most difficult challenges occurring in network infrastructure planning, deployment, management, protection, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's in-house support staff in isolating anomalies with IOS Software network management tools and developing alternate approaches or locating program updates. CCIEs represent an exceptional cost-effectiveness because their deep expertise permits them to fix even the most intractable problems quickly. In common cases, less seasoned service providers can struggle for hours or even days with the same problems that a Cisco CCIE can resolve in a few minutes.
Few support firms make Cisco-qualified CCIEs available to support small and mid-size businesses. Progent offers quick phone access to a CCIE so you can get urgent help for serious network problems that are lowering worker efficiency but are beyond the comfort zone of your local network maintenance group or consultant. Progent's CCIE support experts can tie into your network via state-of-the-art on-line support tools in order to perform efficient, secure, and affordable analysis and remediation.
Progent's CCIEs can provide expertise in the entire range of Cisco's popular family of networking products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.
Authorized Microsoft Windows Support
Progent's Microsoft-premier remote support professionals can deliver network repair and IT help for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the expertise of consulting professionals who can help your company with a wide range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 deployment,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint 2019 planning and deployment,
Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration and Office Communications Server 2007 upgrade, Forefront TMG management and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of remote PC desktop consulting and support services such as Microsoft Windows 7 migration help, upgrading to 64-bit workstation applications, integrating Office 2010, and automating PC desktop image creation.
CISM and CISSP Certified Network Security Engineers
Progent's certified CISM and CISSP security consultants offer a variety of system protection services to strengthen the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help your business to recover rapidly following a serious penetration. Security solutions available from Progent cover thorough network security evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; quick cleanup after virus and worm assaults; setting up firewalls; establishing safe mechanisms for off-site and mobile communication; protecting your email system against viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting to help organizations of all sizes integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that utilize on-premises resources along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of background delivering advanced consulting support online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent offers the skills of world-class remote consulting professionals for special IT projects that small companies often request. Billing charges for longer-term consulting projects are set based on the level of expertise of the engineers required. Progent's experience with these important fields of computer technology allows clients to complete major projects economically and on time. Progent's project-based remote engineering services include:
How Your Chesapeake Virginia Business Can Contact Progent's Remote Support Experts
Help Desk Support
Progent's Call Center support alternatives for small companies with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Call Center support services are intended for small organizations who lack the money or time to assemble and manage an in-house Call Center but who require quick access to an effective Call Center with professional telephone assistance plus the in-depth expertise to escalate the most challenging tasks to advanced engineers.
Progentís Help Desk sharing services make it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution based on the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk consulting support can assist you in creating an effective new Call Center or enhancing your current organization, identifying or enhancing Help Desk Call Center application software to address the particular needs of your company, or adding occasional phone support personnel to reinforce your internal Help Desk Call Center group to deal with demanding scenarios such as software transitions, major upgrades, or installing brand new business software.
Progent's Help Desk Call Center staff of seasoned information technology experts gives your clients in Chesapeake Virginia quick access to a large technical support resource with extensive experience providing telephone-based support and remote repair service for IT systems powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Call Center perception as a solid enabler of business productivity, and Progent's goal is to resolve and not merely track technical issues.
Business Applications Support: Training, Customization, and Problem Solving
Progent's Applications Experts staff can supply online advanced consulting support and training in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft applications including CRM, Office Project, Microsoft Office Word, and MS Office Excel. To find out more information on Progent's expertise, custom programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Apple Mac experts can support the imaginative aspect of Apple Mac computing by delivering remote help services and training in graphics, sound, and video. Progent's consultants can provide assistance in a large selection of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with special projects such as capturing or digitizing audio or video or putting together an audio/video post production facility.
Online Network and Server Monitoring Services
Progent can provide companies in Chesapeake Virginia remote computer system monitoring services centered around Microsoft Operations Manager network monitoring, enhanced by Progent to accommodate your business so your computer support is proactive rather than reactive. By anticipating emerging problems before they result in network outages, automated monitoring can head off stressful and expensive information system failures. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or systems based on multiple operating systems.
To contact Progent about urgent online support with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.
Progent locations in
Hampton Roads Metro Area