For small and midsize companies in Chesapeake or anywhere in the state of Virginia, Progent offers technical support for networks powered by UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft platforms. Progent has provided remote troubleshooting to companies in all 50 states in the United States. (See Progent's client recommendations). Progent also offers the consultation CCIE-qualified engineers for challenging infrastructure problems, plus the services of CISSP and CISM-accredited security engineers to handle advanced security design and disaster recovery preparedness.
Progent's online technical support services represent exceptional leverage due to the fact that they are equipped with the real-world background and the advanced technology to solve the majority of information system problems rapidly. This lowers direct costs since solutions take up fewer billable minutes. Remote support also eliminates the cost of sending a consultant to your location. Your company saves additionally in indirect expenses by reducing or avoiding network downtime and associated losses stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused executives.
Progent's billing policy for remote help is designed to stretch your network support dollar. Progent charges per minute for phone consulting, so you are charged only for the support that you actually get. Unlike many remote service companies, Progent asks for no startup surcharge or minimum fees. Progent's one-minute billing unit and clean model for billing do away with situations where fast fixes somehow turn into substantial invoices. Progent's skill at disposing of technical issues efficiently translates into your business saving money.
Progent's Remote Service Technologies
Through years of experience, Progent has refined a set of optimized tools and field-tested processes that promote the highest level of efficiency for remote consulting and repair for small business IT networks. Progent provides secure VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access permits the staff of Progent's remote service group to link to your network remotely without violating corporate security.
Progent's advanced customer support database application stores comprehensive histories describing the support that Progent's clients have been provided. Progent's staff engineers have access to the history of assistance provided to every customer by any Progent engineer. This history of issues and solutions is structured as a conveniently retrievable support database that allows Progent's remote support engineers to share their experiences with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's high-level certifications and working associations with major vendors including Cisco and Microsoft make available additional massive technical support databases and allow fast access to vendors' in-house engineering staff so Progent's remote service experts are able to determine optimal resolutions promptly.
Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To access Progent's remote services in Chesapeake or anywhere in Virginia or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for network help, visit Immediate Urgent Support.
Online Network Support Services Offered Progent
Progent's remote network support engineers possess advanced credentials in a comprehensive array of disciplines. This broad scope of capability allows Progent's consultants to tackle practically any emergency likely to occur in a small or midsize company information system. Certifications awarded to Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.
To support businesses with multi-platform environments, Progent also provides the support of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Online technical services available from Progent to customers in Chesapeake and throughout the state of Virginia include:
Special Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services cover a broad spectrum of information technology such as network infrastructure, email systems, system and operational security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server economization and simplified management, and transitioning from legacy systems to current Windows or Linux environments. Progent's team-based methodology for resolving network issues enables fast escalation, if necessary, to engineers with task-relevant experience to handle challenging situations. This accelerates repair of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can provide urgent online assistance for resolving anomalies affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:
Important Linux variants for which Progent can provide expert support include:
- SUSE Linux
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco CCIE credential is the highest recognition for networking engineers, and certifies an individual's network technology skills at the expert level. CCIEs can handle the most complex problems surrounding network infrastructure design, integration, administration, protection, and repair. CCIEs work on a privileged basis with Cisco's internal engineers in isolating anomalies with Cisco IOS network administration tools and coming up with alternate approaches or identifying software updates. CCIEs offer exceptional value because their deep expertise allows them to find solutions for the most difficult problems rapidly. In many cases, less seasoned service providers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can dispose of in minutes.
Few consulting providers make Cisco-qualified CCIEs available to support small and medium sized businesses. Progent offers quick phone contact with a Cisco-qualified CCIE so your company can receive urgent support for complex network problems that are hurting business productivity but are not within the experience of your local computer support personnel. Progent's CCIE support experts can communicate with your computer system via sophisticated on-line troubleshooting tools in order to provide quick, secure, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's popular selection of networking appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.
Certified Windows Expertise
Progent's Microsoft-expert remote support engineers offer network repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the assistance of consulting engineers who can assist you with a broad range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint Server 2019 design and deployment,
Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration and Office Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a full range of online desktop consulting and support services such as Windows 7 migration, moving to 64-bit desktop applications, configuring Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Premier System Security Consultants
Progent's certified CISM and CISSP network security engineers offer a variety of system protection services that can bolster the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against assaults or help you to recuperate rapidly following a damaging penetration. Security services offered by Progent include: thorough security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast cleanup after virus and worm assaults; setting up firewalls; establishing safe techniques for off-site and mobile connectivity; defending your email system from spam and DHA attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting services to help organizations of all sizes connect their networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine local IT assets along with cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has more than two decades of background delivering advanced consulting expertise online, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent offers the skills of world-class online consulting professionals for special IT projects that small companies frequently need. Progent's rates for ongoing development or consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's experience with these special fields of information technology enables clients to execute major initiatives economically and on time. Progent's special online engineering services include:
How Your Chesapeake Business Can Contact Progent's Online Technical Support Experts
Help Desk Support
Progent's Help Desk Call Center service options for small businesses with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center services are designed for small businesses who don't have the resources to support an in-house Help Desk Call Center but who require fast communication with an effective Help Desk Call Center with professional telephone support plus the available expertise to escalate complex tasks to advanced engineers.
Progentís Co-managed Help Desk services allow your IT organization to split the load for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced support solution based on the leading professional services automation tool for handling service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk consulting support can guide you in building an efficient new Call Center or improving your existing one, selecting or modifying Help Desk software products to handle the particular demands of your company, or adding occasional online staff to reinforce your internal Help Desk Call Center resources during unusually busy events like software migrations, major upgrades, or installing new business software.
Progent's Help Desk team of veteran information technology professionals provides your computer users in Chesapeake or anywhere in the state of Virginia instant assistance from a dependable network service resource with years of background offering telephone-based consulting and online diagnostics for networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Call Center the reputation as a significant enabler of company efficiency, and Progent's goal is to resolve instead of simply record network issues.
Applications Services: Training, Development, and Integration
Progent's Applications Consulting staff provides online advanced engineering expertise and education in key application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, programming, and training for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, MS Word, and Office Excel. For more about Progent's expertise, customization, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Mac consultants can support the creative elements of Mac computing by providing phone-based help support and training in imaging, sound, and motion video. Progent's support professionals can provide expertise in a range of Apple Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special projects like scanning or digitizing audio/video or configuring an audio/video production lab.
Remote Network Monitoring Support
Progent can provide companies in Chesapeake, or anywhere in the state of Virginia, remote network and server monitoring services powered by Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to fit your business so that your IT support is proactive and automated. By anticipating looming issues before they result in full-scale emergencies, remote monitoring can ward off stressful and expensive network crises. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or environments that support a combination of operating systems.
To get in touch with Progent about urgent online help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent.