Fast Remote Support for Chesapeake Virginia UNIX, Linux, or Solaris NetworksFor small businesses located in Chesapeake Virginia, Progent offers support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Microsoft technology. Progent has delivered remote troubleshooting to companies in every state in the U.S. (Refer to Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE engineers for challenging infrastructure problems, as well as the services of CISSP and CISM-certified security consultants to handle advanced security architecture and disaster recovery planning.

Progent's online technical support engineers offer exceptional value due to the fact that they are equipped with the practical background and the advanced technology to resolve the majority of information system problems quickly. This lowers direct costs since service calls take up fewer chargeable consulting minutes. Online support also eliminates the cost of sending an engineer to your site. Your organization benefits even more in incidental expenses by reducing or eliminating network outages and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives.

Progent's billing policy for online support is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced just for the services that you actually get. Unlike many remote support organizations, Progent imposes no initialization charge or minimum payments. Progent's one-minute granularity and clean policy for pricing avoid scenarios where quick fixes somehow turn into substantial tabs. Progent's skill at solving problems efficiently results in your company saving money.

Progent's Remote Service Tools
Over the years, Progent has fine tuned a set of optimized tools and proven processes which promote the highest level of effectiveness for remote help and repair for small and midsize company IT systems. Progent provides secure Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN access permits the experts of Progent's remote service group to link to your network remotely without violating system security.

Progent's powerful technical support database system keeps detailed documentation for all support that Progent's customers have been provided. Progent's staff service personnel have access to the specifics of all help rendered to each Progent client by every Progent consultant. This archive of problems and repairs is stored as an easily retrievable internal knowledge base that enables Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support services grows daily. Progent's advanced accreditations and close relationships with key industry leaders including Cisco and Microsoft permit access to additional massive support knowledge bases and allow quick response from manufacturers' in-house support staff so Progent's online service experts can come up with the most efficient solutions in the least time.

Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's phone services in Chesapeake Virginia or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Emergency Support.

Remote Support Services Offered Progent
Progent's phone-based support professionals have credentials in an extensive array of disciplines. This broad scope of IT skills allows Progent's engineers to address practically any problem that may occur in a small or midsize business information system. Credentials held by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.

To help businesses with mixed-platform environments, Progent also provides the support of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.

Online support available from Progent to small businesses in Chesapeake include:

Additional Support Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for special projects that small businesses frequently request. Billing charges for ongoing consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these important fields of information technology enables clients to execute critical projects economically and on time. Progent's special online consulting solutions include:
  • Help Desk Support
    Progent's Help Desk Call Center service options for small organizations with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk support services are intended for smaller organizations who don't have the resources to create an in-house Help Desk Call Center but who want fast response from a reliable Help Desk with proficient phone support as well as the in-depth expertise to escalate complex trouble tickets to advanced consultants.

    Progentís Help Desk Co-management services allow your business to share the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation tool for managing end-user service requests, ticketing, responsibility, status tracking, and reporting.

    Progent's Call Center consulting services can aid you in building an effective new Help Desk Call Center or improving your established one, identifying or enhancing Call Center application software to address the unique needs of your business, or adding temporary phone support staff to work with your internal Help Desk group to deal with unusually busy situations such as software transitions, mass updates, or installing new business software.

    Progent's Call Center staff of experienced information technology professionals provides your computer users in Chesapeake Virginia immediate assistance from an effective support group with extensive background delivering phone help and online troubleshooting for computer environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center perception as a solid enabler of company success, and Progent's goal is to resolve rather than just annotate network problems.

  • Applications Services: Education, Custom Development, and Integration
    Progent's Applications Experts staff offers remote advanced engineering expertise and training in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, customization, and training for Microsoft business applications including Microsoft CRM, Project, Word, and Microsoft Excel. To read additional information on Progent's expertise, programming, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.

    Progent's Apple Mac professionals can support the artistic facets of Apple Mac computing by offering remote consulting services and education in graphics, audio, and video. Progent's consultants offer expertise in a large selection of Macintosh applications including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with special projects such as capturing or digitizing audio or video or setting up an audio/video post production lab.

    Online Network Monitoring Support
    Progent offers businesses in Chesapeake Virginia online network and server monitoring services based on MS System Center Operations Manager network monitoring and reporting, enhanced by Progent for your environment so your network maintenance is proactive and automated. By anticipating possible trouble spots before they result in downtime, system monitoring can avoid stressful and costly information system crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or systems that incorporate multiple OS platforms.

How Your Chesapeake Virginia Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent remote assistance with UNIX, Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.

Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.

Onsite IT Consulting
Progent locations in Hampton Roads Metro Area

City Address Phone Link
Chesapeake 638 Independence Parkway, Suite 240
Chesapeake, VA 23320
United States
(757) 514-8101 Chesapeake Network Support Services
Norfolk 440 Monticello Ave, Suite 1800
Norfolk, VA 23510
United States
(757) 512-5140 Norfolk Network Support Services
Virginia Beach 4445 Corporation Lane, Suite 291
Virginia Beach, VA 23462
United States
(757) 337-3322 Virginia Beach Network Support Services




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    Progent's Wireless Consulting Services provide a convenient, affordable option for businesses of any size to configure, manage, monitor and repair advanced wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can show you how to plan and install hardware like Cisco's Aironet and Meraki wireless access points and wireless network controllers. For mobile email and online business applications, Progent can help with Apple iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.

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    Cisco's Catalyst line of Wi-Fi controllers simplify the administration of wireless LANs by unifying the configuration and management of Wi-Fi access points, tuning Wi-Fi throughput by limiting the impact of radio frequency congestion, improving wireless availability with rapid failover, and hardening data security by identifying cyber threats and filtering traffic content according to user class and locale. Progent's Wi-Fi consultants can assist you to configure Cisco wireless LAN controller appliances to manage and monitor Wi-Fi networks of all sizes. Progent can assist you to maintain and debug your current Cisco Wi-Fi environment or implement an efficient migration to Cisco's modern wireless controller solutions.

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    Progent's Cisco IP phone and video IP phone consultants can help your business to integrate, manage, and troubleshoot Cisco IP phones, video IP phones and wireless IP phones. Progent can provide expertise for all versions of Cisco's IP phones from discontinued Voice over IP devices to the newest media phones. Progent's consultants can also assist you to integrate your VoIP phones and video IP phones with Cisco Unified CM, formerly branded CallManager, or with Unified Communications Manager Express (CME) to create a state-of-the-art IP-PBX environment for unified messaging and collaboration. Progent can also help you to configure Unified CM apps like Unified CM IM and Presence Service with Jabber support, Unity Connection for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact center. Progent can deliver expertise with all aspects of Cisco IP Phone integration including designing dial plans, setting up SIP trunking, deploying ISR G2 routers with CUBE VoIP networking support, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony solutions for high availability.

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    Microsoft Windows Server Essentials is a value-priced, versatile OS that allows small businesses to make the move from the older physical in-house datacenter to the contemporary hybrid networking paradigm that includes on-premises and virtualized cloud-based software and infrastructure. Progent's consultants can provide budget-friendly online consulting and technical support services for Windows Server Essentials. Progent can help you to determine the possible productivity and cost advantages of moving to WS 2012 R2 and implementing a hybrid local/cloud design for your computing environment. Progent offers full-service project management support so you can design and carry out a smooth migration to Windows Server 2012 R2 Essentials, Microsoft 365, and other Microsoft Cloud platforms and services. Progent can also provide as-needed consulting, troubleshooting, and training.

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    Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's ability either to block ransomware or recover quickly from a ransomware attack. Progent will work with you personally to collect information about your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery system that reduces your vulnerability to a ransomware attack and meets your company's needs.

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    Progent's certified wireless networking experts can help businesses of any size to plan, implement, administer and repair Cisco Aironet Wi-Fi AP environments to achieve the throughput, coverage, capacity, scale, security and ease of management needed for transparent connectivity between wireless and wired networks. Progent offers efficient online and onsite consulting services for end-of-life and current 802.11ac Aironet APs and Progent can assist you plan and manage wireless solutions that include indoor and outdoor/industrial Aironet Wi-Fi access points.

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    For large organizations, Progent can leverage internal IT groups by offering extensive background in deploying key Microsoft and Cisco products. Progent's certified professionals can provide Enterprise Active Directory help, Exchange Server 2010 support, SharePoint expertise, and Microsoft SQL Server help. For the nationwide or worldwide enterprise with branch offices, Progent can act as a transparent local supplement of enterprise network management. Progentís enterprise support services include corporate-wide security, online branch office support, network design, Sarbanes Oxley conformance, project management, and world-class service for multiple location network environments powered by Enterprise Windows 2000. Progent can provide field engineers and specialists to help with a campus relocation or office move, or a system architect to assist with building or using an Internet Data Center or co-location site.

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    Small to middle size businesses can now get all the benefits of System Center Operations Manager and in addition have fast access to Progentís Microsoft Premier network support professionals. With Progent's economically priced network support packages, small organizations can select a basic Operations Manager-based co-sourcing package with server monitoring, reporting, Help Desk and remote troubleshooting or a complete 24x7 outsourcing solution. Progent supports Operations Manager to offer small company networks world-class availability, protection, and performance.

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