For small businesses located in Chesapeake or anywhere in the state of Virginia, Progent provides support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has provided online support to companies in every state in the U.S. (See Progent's customer recommendations). Progent also can furnish the consultation CCIE-qualified network specialists for challenging connectivity problems, as well as the services of CISA and CISM-accredited security engineers to help with advanced security design and disaster recovery planning.
Progent's remote technical support services represent exceptional leverage because they are equipped with the practical experience and the advanced technology to solve most network issues quickly. This lowers direct costs because solutions require fewer chargeable consulting minutes. Remote help also eliminates the expense of sending a consultant to your office. Your organization saves even more in incidental expenses by reducing or avoiding network outages and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives.
Progent's pricing model for remote support is designed to maximize the impact of your IT service investment. Progent bills by the minute for telephone-based consulting, so you pay just for the support that you actually get. Unlike typical online service organizations, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute granularity and simple model for billing eliminate scenarios where quick fixes manage to end up as large invoices. Progent's penchant for handling problems quickly results in your company saving cash.
Progent's Remote Technical Support Technologies
Over the years, Progent has refined an array of customized technologies and proven processes which allow the maximum level of efficiency for online technical support and troubleshooting for small company computer systems. Progent offers safe VPN support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity allows the engineers of Progent's remote service group to access your environment without breaching network security.
Progent's powerful service reporting application includes detailed records for the support that Progent's clients have received. Progent's staff consultants have access to the specifics of assistance provided to every customer by any engineer. This database of anomalies and responses is structured as a conveniently accessible support database that permits Progent's online support experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's advanced certifications and close relationships with key vendors including Cisco and Microsoft permit access to other extensive technical databases and permit quick response from manufacturers' in-house support staff with the result that Progent's online service specialists can find the best solutions promptly.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's phone support in Chesapeake or anywhere in Virginia or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Emergency Support.
Phone-based Technical Services Offered Progent
Progent's online support professionals possess certified skills in an extensive array of technologies. This broad scope of capability enables Progent's engineers to manage practically any problem likely to occur in a small company information system. Certifications held by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional, and Design Associate.
To support companies with mixed-OS networks, Progent also offers the support of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Online services provided by Progent to companies in Chesapeake and anywhere in the state of Virginia include:
Special Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a broad range of computer technology such as system infrastructure, messaging solutions, network and process security, UNIX and Windows integration, virtual server technologies for server hardware economization and simplified administration, and migration from legacy applications to current Microsoft Windows or Linux-powered solutions. Progent's team-based methodology for solving technical issues promotes fast escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers service expense.
Progent's UNIX/Linux consultants can offer emergency online assistance for resolving problems within UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:
Major Linux versions for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE certification is the premier recognition for network infrastructure consultants, and indicates a consultant's networking knowledge at the expert level. Cisco qualified CCIEs know how to deal with the most difficult challenges associated with network infrastructure design, integration, management, security, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network administration tools and coming up with alternate approaches or locating program patches. Cisco CCIEs provide exceptional cost-effectiveness since their depth of expertise permits them to find solutions for even the most complex problems rapidly. In typical cases, less qualified consultants can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few service providers make Cisco-qualified CCIEs available to support small and mid-size businesses. Progent offers fast phone contact with a Cisco-qualified CCIE so you can get immediate help for severe network infrastructure issues that are impacting business efficiency but are not within the scope of your ordinary computer maintenance group or consultant. Progent's CCIE consultants can tie into your computer system using sophisticated on-line support tools in order to provide quick, secure, and affordable analysis and remediation.
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's top-selling selection of connectivity products such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.
Certified Windows Experts
Progent's Microsoft-expert online support experts can provide network problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can help you with a broad range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 deployment,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 management,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint 2019 planning and configuration,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online training,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of remote PC desktop support such as Windows 7 migration help, upgrading to 64-bit desktop software, integrating Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Premier System Security Engineers
Progent's qualified CISSP and ISSAP security consultants can provide a variety of system protection services that can enhance the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or help you to recuperate rapidly after a serious penetration. Security solutions offered by Progent include: comprehensive network security analysis utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; rapid cleanup after virus and worm attacks; integrating firewalls; establishing secure techniques for off-site and mobile connectivity; guarding your messaging system against spam and DHA attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote support to help organizations of any size integrate their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that combine local IT assets as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting services online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent offers the services of world-class remote consulting professionals for special projects that small businesses often request. Billing rates for ongoing consulting tasks are determined based on the qualifications of the engineers required. Progent's background in these special areas of computer technology enables clients to execute major initiatives economically and on schedule. Progent's special remote consulting solutions include:
How Your Chesapeake Business Can Contact Progent's Online Service Experts
Help Desk Support
Progent's Help Desk service options for small and midsize companies with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Standard Call Center services are designed for small companies who don't have the money or time to build and maintain an internal Help Desk but who require quick communication with a dependable Help Desk Call Center with professional telephone assistance as well as the available expertise to escalate complex problems to high-level consultants.
Progentís Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution based on the top professional services automation tool for handling end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can guide you in establishing an effective new Call Center or revamping your existing organization, identifying or customizing Call Center application software to address the unique demands of your business, or adding occasional online personnel to work with your existing Help Desk Call Center group to handle demanding events such as software migrations, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center team of seasoned information technology professionals offers your customers in Chesapeake or anywhere in the state of Virginia quick contact with a reliable network service resource with years of experience delivering phone support and remote diagnostics for IT systems powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk Call Center recognition as a major enabler of company performance, and Progent's intent is to fix rather than merely document technical problems.
Business Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Experts staff offers phone-based and in-depth engineering support and education in key business application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and education for Microsoft business applications including CRM, MS Project, Word, and Microsoft Office Excel. To find out more information concerning Progent's expertise, customization, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Mac professionals can support the creative elements of Macintosh environments by providing phone-based help support and training in imaging, sound, and motion video. Progent's support professionals can provide expertise in a large selection of Apple Mac creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with common projects like scanning or digitizing audio/video or setting up an audio/video post production studio.
Online Network and Server Monitoring Services
Progent offers businesses in Chesapeake, or anywhere in the state of Virginia, remote network and server monitoring support powered by MS Operations Manager network monitoring and reporting, customized by Progent to fit your environment so that your IT maintenance is proactive rather than reactive. By spotting emerging problems before they evolve into downtime, system monitoring can minimize disruptive and expensive information system breakdowns. Progent can also utilize system monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems powered by a mix of operating systems.
To get in touch with Progent about urgent online help with UNIX/Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Urgent Remote Help, call 1-800-993-9400, or go to Contact Progent.