Urgent Online Consulting for Chesapeake Virginia UNIX, Linux, or Solaris SystemsFor small and midsize companies in Chesapeake Virginia, Progent provides technical support for information systems powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the consultation CCIE-qualified network specialists for complex infrastructure issues, plus the assistance of CISSP-certified security consultants to handle high-level security architecture and disaster recovery preparedness.

Progent's remote support engineers represent exceptional leverage because they have the real-world experience and the sophisticated tools to solve most information system problems rapidly. Efficient support reduces direct costs because service calls require a smaller number of chargeable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your site. Your organization saves even more with indirect costs by minimizing or eliminating network outages and related costs stemming from business disruption, upset clients, unproductive employees, and de-focused executives.

Progent's billing policy for remote help is designed to get the most out of your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay only for the services that you actually get. In contrast to many remote support companies, Progent requires no initialization surcharge or minimum fees. Progent's one-minute granularity and clean policy for pricing do away with situations where fast repairs manage to turn into large bills. Progent's skill at solving technical issues efficiently results in your company conserving cash.

Progent's Remote Technical Support Tools
Over time, Progent has developed a set of optimized technologies and proven methodologies that ensure the maximum level of effectiveness for online help and troubleshooting for small and midsize company computer systems. Progent provides protected VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN access permits the experts of Progent's remote service group to access your company's system without violating network security.

Progent's sophisticated customer support reporting application stores extensive histories for all support that Progent's customers have received. Progent's staff service personnel have access to the history of support rendered to every client by any consultant. This history of anomalies and solutions is organized as a conveniently retrievable internal knowledge base that permits Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's support services grows over time. Progent's high-level certifications and close associations with major vendors such as Cisco and Microsoft make available additional extensive technical databases and permit fast access to manufacturers' internal engineering staff so Progent's online service specialists are able to find optimal solutions promptly.

Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's remote services in Chesapeake Virginia or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for IT support, visit Immediate Emergency Support.

Phone-based Support Services Available from Progent
Progent's remote support experts offer advanced credentials in a comprehensive set of technologies. This broad scope of capability allows Progent's engineers to resolve virtually any emergency likely to take place in a small company network. Certificates held by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional, CCDA and CCDP.

To provide assistance to companies with multi-operating system environments, Progent also provides access to engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.

Online technical services provided by Progent to companies in Chesapeake include:

  • UNIX/Linux, Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services address a wide array of information technology including system architecture, messaging solutions, network and process security, UNIX and Microsoft Windows integration, VMware products for server hardware economization and easy management, and transitioning from legacy applications to the latest Windows or Linux-based environments. Progent's team-based methodology for solving network problems promotes fast escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts support costs.

    Progent's UNIX and Linux support engineers can offer emergency remote help for diagnosing anomalies within UNIX, Linux, or Solaris systems based on leading derivatives of UNIX including:

    • macOS and OS X
    • Sun Solaris
    • IBM AIX
    • HP-UX
    • Berkeley UNIX (BSD)
    • SCO
    • Silicon Graphics IRIX (SGI/IRIX)
    Major Linux variants for which Progent can provide expert support include:
    • RedHat Linux
    • SUSE
    • Debian GNU/Linux
    • Slackware

  • Talk to a Cisco CCIE for Complex Network Problem Solving
    Cisco Infrastructure Engineers for Chesapeake VirginiaThe Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network engineers, and validates an individual's network technology knowledge at the master level. Cisco qualified CCIEs know how to deal with even the most stubborn problems associated with network infrastructure planning, integration, maintenance, security, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's internal engineers in analyzing anomalies with Cisco IOS network management utilities and developing workarounds or locating software updates. CCIEs represent an exceptional value because their broad expertise allows them to solve the most difficult problems rapidly. In many cases, less experienced consultants can struggle for hours or days with the same problems that a Cisco CCIE can resolve in minutes. Few service providers make CCIEs accessible to help small and medium sized businesses. Progent can provide quick phone access to a CCIE so your company can get immediate assistance for complex network problems that are lowering business efficiency but are not within the comfort zone of your regular network service group or consultant. Progent's CCIE engineers can interface to your environment using sophisticated remote troubleshooting technology to provide quick, safe, and affordable diagnosis and repair. Progent's CCIEs can provide expertise in the entire range of Cisco's market leading family of infrastructure products such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus VPN technology.

  • Authorized Windows Support
    MS Windows Experts for Chesapeake VirginiaProgent's Microsoft-expert online support engineers can provide computer system problem solving and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can assist you with a broad range of technology support including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange 2019 planning and configuration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 monitoring and support, SharePoint 2016 migration and hybrid deployment support, SharePoint Server 2019 planning and integration, Microsoft Teams planning and integration, Microsoft Skype for Business migration support, Microsoft Lync Server management and Microsoft Office Communications Server upgrade, Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server and Server Online planning, Small Business Server consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition offers a full array of online PC desktop consulting and support services such as Microsoft Windows 7 migration help, upgrading to 64-bit desktop software, configuring Office 2010, and automating Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Premier System Security Consultants
    CISSP Premier System Security Engineers for Chesapeake VirginiaProgent's qualified CISSP, ISSAP, and CISM network security consultants can provide a range of system protection solutions that can strengthen the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against attacks or help your company to clean up rapidly following a serious breach. Security support services offered by Progent cover in depth network security audits using tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast cleanup after malicious attacks; installing firewalls; designing safe techniques for remote and mobile connectivity; securing your messaging infrastructure from spam and directory harvest attacks; and managing round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert online support to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that seamlessly combine on-premises IT assets along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Microsoft 365 integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT projects that small companies often need. Progent's rates for ongoing consulting projects are determined based on the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology allows clients to complete critical projects within budget and on schedule. Progent's special remote engineering services include:
  • Call Center Services
    Progent's Help Desk service options for small and midsize businesses with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center services are well suited for smaller companies who don't have the resources to support an in-house Call Center but who require fast communication with an efficient Call Center with professional phone support as well as the technical depth to escalate complex problems to advanced engineers.

    Progent's Help Desk sharing services make it possible for your business to split the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution based on the top professional services automation (PSA) tool for managing service requests, ticketing, responsibility, progress tracking, and reporting.

    Progent's Help Desk consulting services can aid you in establishing an effective new Call Center or enhancing your established one, identifying or enhancing Help Desk application software to meet the unique demands of your company, or adding occasional online personnel to reinforce your internal Help Desk team to handle unusually busy scenarios such as software transitions, mass updates, or installing new business software.

    Progent's Call Center staff of experienced information technology professionals provides your customers in Chesapeake Virginia instant contact with a dependable technical support resource with extensive background delivering phone consulting and remote repair service for IT systems based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center recognition as a significant contributor to business success, and Progent's target is to fix instead of merely record network problems.

  • Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts Group can supply phone-based advanced engineering expertise and education in special business application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, programming, and training for familiar Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office Word, and Microsoft Office Excel. To find out additional information on Progent's consulting, custom development, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

    Progent's Apple Mac experts can promote the imaginative components of Macintosh computing by delivering phone-based help services and education in graphics, sound, and motion video. Progent's support professionals offer assistance in a large selection of Macintosh programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with specific procedures like capturing or digitizing audio or video or configuring an audio/video production lab.

    Online Network and Server Monitoring Support
    Progent offers businesses in Chesapeake Virginia online computer system monitoring support centered around MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your environment so that your IT maintenance is proactive rather than reactive. By uncovering potential trouble spots before they cause network outages, automated monitoring can minimize disruptive and costly service crises. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments based on multiple platforms.

How Your Chesapeake Virginia Business Can Contact Progent's Online Service Experts
To contact Progent about urgent remote expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.

Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.

Onsite IT Consulting
Progent locations in Hampton Roads Metro Area

City Address Phone Link
Chesapeake 638 Independence Parkway, Suite 240
Chesapeake, VA 23320
United States
(757) 514-8101 Chesapeake Network Support Services
Norfolk 440 Monticello Ave, Suite 1800
Norfolk, VA 23510
United States
(757) 512-5140 Norfolk Network Support Services
Virginia Beach 4445 Corporation Lane, Suite 291
Virginia Beach, VA 23462
United States
(757) 337-3322 Virginia Beach Network Support Services

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    ProSight Data Protection Services ECHO from Progent offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical data, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data.

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    Cisco's Firepower Next Generation Firewalls (NGFWs) provide a major performance improvement over Cisco's popular ASA 5500-X security appliances and offer centralized control of modern security capabilities like application visibility and control (AVC), next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall experts can help you to design and carry out an efficient migration to Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and show you how to enhance Firepower appliances with Cisco's cloud-based services to build and centrally control network environments that include local offices, data centers, private clouds and public clouds.

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    Progent's Microsoft certified experts offer a range of support services for Microsoft Dynamics GP. Dynamics GP/Great Plains is a financial and ERP package built, like all Microsoft financial solutions, on the expandable and popular foundation of Microsoft Windows technology. Microsoft Dynamics GP provides a cost-effective tool for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is easy to install and configure, and with its segmented approach you are able to license only the capability you currently need, with the ability to expand clients and enlarge capabilities when necessary. Progent's Microsoft Dynamics GP support engineers can help you install, configure and administer the latest version of Dynamics GP or upgrade smoothly from an older release.

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