For small and midsize businesses in Chesapeake or anywhere in the state of Virginia, Progent provides support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft platforms. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE network specialists for complex infrastructure issues, plus the assistance of CISSP and CISM-accredited security engineers to handle high-level security architecture and business continuity preparedness.
Progent's online support engineers offer excellent leverage because they are equipped with the practical background and the advanced tools to resolve most network issues rapidly. Efficient support reduces direct costs since service calls take up fewer chargeable consulting minutes. Remote support also eliminates the cost of sending a consultant to your location. Your company saves additionally with incidental costs by minimizing or eliminating network downtime and related costs stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused management.
Progent's billing model for remote support is designed to get the most out of your network support dollar. Progent charges on a per-minute basis for phone assistance, so you owe just for the support that you receive. Unlike many online support organizations, Progent requires no service activation charge or minimum fees. Progent's one-minute billing unit and clean policy for pricing do away with situations where fast repairs manage to end up as substantial bills. Progent's penchant for solving technical issues quickly translates into your company conserving money.
Progent's Online Technical Support Technologies
Over time, Progent has refined an array of optimized tools and field-proven methodologies which ensure the highest level of effectiveness for remote consulting and troubleshooting for small company computer networks. Progent provides secure VPN support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN connectivity permits the experts of Progent's Technical Response Center to connect to your network without compromising network security.
Progent's advanced service database application maintains thorough records for all support that Progent's clients have been provided. Progent's authorized consultants have access to the history of assistance rendered to each Progent client by every engineer. This archive of problems and fixes is stored as a quickly retrievable internal database that allows Progent's remote support experts to share their knowledge with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's high-level accreditations and working associations with important vendors such as Cisco and Microsoft make available other vast support databases and allow priority access to vendors' in-house support staff with the result that Progent's online service experts can determine the most efficient solutions quickly.
Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's phone services in Chesapeake or anywhere in Virginia or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Urgent Support.
Phone-based Network Support Services Offered Progent
Progent's phone-based consulting engineers possess advanced credentials in an extensive array of products and technologies. This wide range of technical skills allows Progent's consultants to handle almost any problem that may take place in a small or midsize company information system. Credentials earned by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, CCVP, and Design Professional.
To help clients with mixed-OS environments, Progent also provides the skills of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.
Phone-based services available from Progent to small businesses in Chesapeake and throughout the state of Virginia include:
Special Consulting Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a broad spectrum of computer technology including network architecture, email systems, system and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server hardware consolidation and easy administration, and migration from older applications to current Microsoft Windows or Linux-based environments. Progent's group-oriented methodology for resolving technical problems promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can offer emergency phone-based assistance for diagnosing anomalies within UNIX/Linux networks powered by leading variants of UNIX including:
Major Linux versions for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- RedHat Linux
- SUSE Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for network professionals, and validates a person's networking knowledge at the master level. CCIEs know how to deal with even the most intractable challenges encountered in network planning, deployment, administration, security, and repair. Cisco CCIEs operate closely with Cisco's in-house engineers in isolating problems with Cisco IOS network administration tools and developing alternate approaches or locating software updates. Cisco qualified CCIEs offer excellent value since their depth of expertise enables them to resolve even the most complex problems quickly. In typical cases, less seasoned consultants can struggle for hours or days with identical problems that a CCIE can fix in minutes.
Few service organizations make CCIEs accessible to support small and mid-size businesses. Progent can provide fast telephone contact with a Cisco-qualified CCIE so you can receive urgent help for complex network problems that are impacting worker productivity but are not within the scope of your local computer maintenance group or consultant. Progent's Cisco CCIE consultants can interface to your computer system via the latest remote troubleshooting technology in order to provide efficient, secure, and economical analysis and remediation.
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's top-selling family of infrastructure devices including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.
Certified Windows Experts
Progent's Microsoft-expert remote service engineers can deliver computer system repair and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help you with a wide range of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint 2013 design,
Skype for Business Server planning and deployment support, Lync Server management and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a full range of remote desktop support such as Windows 7 migration, upgrading to 64-bit workstation applications, configuring Office 2010, and streamlining desktop configuration.
CISM and CISSP Certified System Security Specialists
Progent's certified CISSP and ISSAP security consultants offer a variety of security solutions to strengthen the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or assist your business to recuperate quickly after a serious penetration. Security solutions available from Progent include: thorough network security audits using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recuperation from virus and worm attacks; configuring firewalls; building secure mechanisms for off-site and mobile access; defending your messaging system against viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online support services to help businesses of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid environments that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that combine local IT assets along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent can provide the skills of seasoned remote consulting professionals for contract projects that small companies frequently request. Billing charges for ongoing consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these special areas of computer technology allows clients to complete critical projects economically and on schedule. Progent's project-based online consulting services include:
How Your Chesapeake Company Can Contact Progent's Online Technical Support Experts
Call Center Support
Progent's Call Center service options for small companies with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are designed for small businesses who don't have the money or time to support an in-house Help Desk but who need quick response from a dependable Help Desk Call Center with professional telephone assistance as well as the available expertise to escalate complex trouble tickets to advanced engineers.
Progentís Virtual Call Center is intended for larger businesses and acts as a seamless addition to your established Helpdesk staff. Progent's Virtual Help Desk Call Center can operate as an escalation option to handle the toughest technical challenges, or be available in those instances when your ordinary service providers are swamped.
Progent's Call Center consulting expertise can guide you in establishing an efficient new Help Desk or improving your current one, selecting or customizing Help Desk Call Center software products to handle the particular needs of your corporation, or adding occasional online staff to reinforce your existing Help Desk Call Center resources during high-demand scenarios such as software transitions, major upgrades, or installing brand new applications.
Progent's Help Desk Call Center team of veteran network professionals gives your clients in Chesapeake or anywhere in the state of Virginia immediate contact with a dependable support group with substantial background offering phone consulting and remote diagnostics for IT systems based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk recognition as a solid driver of company productivity, and Progent's goal is to fix and not simply record network problems.
Applications Support: Training, Programming, and Integration
Progent's Applications Consulting Group can supply online and in-depth engineering support and training in key application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and education for Microsoft business applications including Microsoft CRM, MS Office Project, MS Office Word, and Office Excel. To learn more information on Progent's expertise, custom programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Mac experts can promote the artistic elements of Mac systems by offering remote consulting support and education in graphics, audio, and video. Progent's consultants can provide help in a range of Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with specific procedures such as scanning or digitizing audio or video or integrating an audio/video production studio.
Remote Network and Server Monitoring Support
Progent can provide businesses in Chesapeake, or anywhere in the state of Virginia, remote network and server monitoring support centered around Microsoft Operations Manager network monitoring, enhanced by Progent to fit your environment so your computer support is proactive rather than reactive. By spotting emerging problems before they evolve into full-scale emergencies, automated monitoring can avoid inconvenient and costly information system breakdowns. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or environments that support a combination of operating systems.
To contact Progent about emergency online expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or refer to Contact Progent.