For small and midsize businesses in Chesapeake Virginia, Progent offers support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Windows platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (See Progent's customer testimonials). In addition, Progent offers the consultation CCIE-qualified network specialists for complex connectivity problems, plus the assistance of CISSP and CISM-certified security consultants to help with high-level security architecture and disaster recovery planning.
Progent's remote technical support services represent exceptional value due to the fact that they are equipped with the real-world background and the sophisticated tools to resolve most network problems rapidly. Efficient support lowers direct costs because solutions require a smaller number of chargeable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your organization saves even more with indirect costs by minimizing or eliminating network outages and related costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management.
Progent's billing policy for remote support is structured to maximize the impact of your IT service investment. Progent charges by the minute for telephone-based assistance, so you are invoiced only for the support that you receive. Unlike many remote service companies, Progent asks for no service activation fee or minimum payments. Progent's per-minute granularity and simple model for billing prevent scenarios where fast fixes manage to turn into major invoices. Progent's penchant for disposing of technical issues efficiently results in your company conserving cash.
Progent's Remote Service Tools
Through years of experience, Progent has developed a collection of customized technologies and field-tested methodologies that ensure the maximum level of efficiency for remote consulting and repair for small and midsize company IT networks. Progent offers protected VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN connectivity allows the staff of Progent's Technical Response Center to link to your computer system remotely without compromising system security.
Progent's proprietary service reporting system stores thorough records for all service that Progent's customers have been provided. Progent's team engineers have access to the details of services rendered to each Progent customer by any Progent consultant. This history of anomalies and repairs is structured as a readily searchable proprietary knowledge base that allows Progent's online support professionals to communicate their experiences company-wide to make sure that the quality of Progent's technical support grows daily. Progent's advanced accreditations and working associations with key technology companies including Cisco and Microsoft permit access to other massive technical support knowledge bases and allow quick access to vendors' in-house engineering staff with the result that Progent's online consulting experts are able to find the most efficient resolutions promptly.
Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote support in Chesapeake Virginia or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Emergency Support.
Phone-based Network Support Services Offered Progent
Progent's phone-based technical support professionals possess advanced credentials in an extensive set of products and technologies. This wide range of capability allows Progent's engineers to tackle almost any crisis likely to crop up in a small or midsize company network. Certifications awarded to Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To help businesses with mixed-operating system environments, Progent also offers access to consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical support services provided by Progent to clients in Chesapeake include:
Additional Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services address a broad array of information technology including network architecture, messaging solutions, system and process security, UNIX and Windows integration, virtual server technologies for server consolidation and simplified administration, and transitioning from older systems to the latest Windows or Linux-based solutions. Progent's team-based approach to resolving network issues enables quick escalation, if necessary, to engineers with task-relevant expertise to handle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts service costs.
Progent's UNIX/Linux support engineers can offer urgent phone-based assistance for analyzing problems within UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:
Important Linux variants for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Silicon Graphics IRIX (SGI/IRIX)
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for network professionals, and validates a consultant's network technology knowledge at the master level. Cisco qualified CCIEs know how to handle the most stubborn issues surrounding network design, installation, administration, security, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS network administration tools and developing workarounds or identifying software updates. CCIEs represent an excellent value because their broad expertise allows them to find solutions for the most intractable problems quickly. In many instances, less seasoned engineers can wrestle for many hours or even days with identical tasks that a CCIE can fix in a few minutes.
Few service providers make CCIEs accessible to support small and medium sized businesses. Progent can provide fast phone contact with a CCIE so your company can receive timely assistance for complex network problems that are lowering business productivity but are outside the experience of your ordinary IT support resources. Progent's Cisco-qualified CCIE engineers can communicate with your environment by means of the latest remote troubleshooting tools to provide efficient, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's market leading family of networking products including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, plus VPN products.
Certified Windows Support
Progent's Microsoft-certified online service professionals can deliver computer system troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can help you with a broad variety of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 migration, Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 design and configuration, Microsoft Teams integration, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management and Office Communications Server upgrade, Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online planning,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of remote desktop services such as Windows 7 migration help, moving to 64-bit desktop applications, integrating Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's accredited CISSP and ISSAP network security consultants can provide a range of system protection solutions to improve the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows environment against internal or external threats or help your company to recover rapidly after a serious penetration. Security solutions offered by Progent include: comprehensive security audits using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Nikto; rapid cleanup after virus and worm assaults; integrating firewalls; establishing secure techniques for remote and mobile connectivity; guarding your email system against spam and directory harvest attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert online support services to help organizations of any size connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid topologies that seamlessly combine local IT assets along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration services such as Microsoft 365 integration solutions with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has over two decades of background delivering high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent can provide the services of world-class remote consulting experts for special IT projects that small companies often need. Progent's rates for ongoing development or consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these important fields of information technology allows clients to execute critical initiatives economically and on time. Progent's project-based remote consulting services include:
How Your Chesapeake Virginia Business Can Contact Progent's Online Service Professionals
Call Center Expertise
Progent's Help Desk service options for small companies with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk support services are ideal for smaller organizations who lack the budget to create an internal Help Desk Call Center but who want quick communication with an efficient Call Center with proficient phone assistance plus the technical depth to escalate the most challenging problems to high-level consultants.
Progent's Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's shared Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Call Center consulting expertise can aid you in establishing an effective new Help Desk Call Center or improving your existing organization, identifying or enhancing Help Desk application software to meet the unique demands of your corporation, or providing temporary phone support personnel to work with your in-house Help Desk Call Center resources during demanding situations like software transitions, mass upgrades, or rolling out new business software.
Progent's Call Center team of seasoned information technology professionals gives your workers in Chesapeake Virginia quick access to a reliable network service resource with years of background delivering phone support and online diagnostics for networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk Call Center perception as a major contributor to company efficiency, and Progent's goal is to fix instead of merely document network issues.
Applications Support: Education, Development, and Integration
Progent's Applications Consulting Group can supply phone-based and in-depth engineering support and education in key business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Word, and MS Office Excel. To find out additional information about Progent's expertise, custom development, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Mac professionals can nurture the artistic components of Mac computing by offering phone-based consulting support and education in imaging, sound, and motion video. Progent's consultants offer expertise in a large selection of Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special projects like scanning or digitizing audio or video or configuring an audio/video post production studio.
Remote Network Monitoring Support
Progent offers companies in Chesapeake Virginia remote network monitoring services based on MS Operations Manager IT infrastructure monitoring, customized by Progent to suit your environment so that your network maintenance is proactive and automated. By anticipating emerging trouble spots before they result in crashes, proactive monitoring can minimize inconvenient and costly service breakdowns. Progent can also provide help with system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or environments that incorporate a combination of platforms.
To get in touch with Progent about emergency remote support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.
Progent locations in
Hampton Roads Metro Area