For small and midsize companies located in Chesapeake or anywhere in Virginia, Progent provides help for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Microsoft Windows technology. Progent has provided online support to companies in all 50 states in the U.S. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE-certified engineers for challenging infrastructure issues, as well as the services of CISA and CISM-certified security engineers to help with advanced security architecture and disaster recovery preparedness.
Progent's online technical support services represent excellent value because they have the real-world background and the advanced technology to solve most network problems quickly. This lowers direct costs since service calls accumulate fewer chargeable minutes. Online support also eliminates the cost of sending a consultant to your site. Your organization benefits additionally with indirect expenses by minimizing or eliminating network downtime and associated losses stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused management.
Progent's billing model for remote support is designed to get the most out of your network support dollar. Progent bills per minute for telephone-based assistance, so you are invoiced exclusively for the services that you actually get. In contrast to typical remote support companies, Progent requires no initialization charge or minimum payments. Progent's per-minute billing unit and clean model for pricing save you from scenarios where speedy. minor repairs manage to turn into large tabs. Progent's skill at dealing with problems quickly translates into your business conserving cash.
Progent's Remote Technical Support Tools
Over the years, Progent has fine tuned a set of customized technologies and proven methodologies that allow the highest level of effectiveness for online technical support and repair for small business information networks. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN access permits the consultants of Progent's remote service group to connect to your environment without violating corporate security.
Progent's sophisticated service reporting system includes thorough records of all service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the details of assistance delivered to every Progent client by every engineer. This history of problems and fixes is structured as a readily retrievable support knowledge base that enables Progent's online support experts to share their knowledge company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's high-level certifications and close relationships with key vendors including Cisco and Microsoft permit access to other extensive technical databases and permit priority response from manufacturers' in-house engineering staff with the result that Progent's online consulting experts are able to come up with optimal resolutions in the least time.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's remote support in Chesapeake or anywhere in Virginia or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for network support, go to Immediate Urgent Support.
Online Technical Services Offered Progent
Progent's phone-based consulting experts offer certified skills in an extensive set of products and technologies. This wide range of technical skills enables Progent's consultants to address practically any crisis likely to take place in a small business information system. Certifications awarded to Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), CCDA and CCDP.
To help customers with multi-operating system environments, Progent also offers access to engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Remote support available from Progent to companies in Chesapeake and anywhere in the state of Virginia include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services address a broad range of information technology including system infrastructure, messaging systems, network and operational security, UNIX and Windows integration, virtual server products for server economization and simplified management, and transitioning from older applications to the latest MS Windows or Linux environments. Progent's team-oriented approach to resolving network issues promotes fast escalation, when required, to engineers with task-relevant experience to handle complex situations. This expedites solutions of critical problems, minimizes network downtime, and lowers service expense.
Progent's UNIX/Linux support engineers can offer urgent remote help for troubleshooting problems within UNIX/Linux systems powered by leading variants of UNIX such as:
Major Linux versions for which Progent offers expertise include:
- macOS and OS X
- IBM AIX OS
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure professionals, and validates a consultant's networking knowledge at the expert level. Cisco CCIEs know how to handle even the most intractable challenges occurring in network design, integration, management, protection, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing anomalies with IOS Software network management utilities and developing workarounds or identifying software updates. Cisco qualified CCIEs offer excellent value since their deep expertise enables them to find solutions for even the most difficult problems rapidly. In many cases, less seasoned consultants can struggle for hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few service providers make Cisco CCIEs available to support small and medium sized companies. Progent offers fast phone access to a Cisco-qualified CCIE so you can get urgent help for complex network infrastructure problems that are crippling business productivity but are outside the comfort zone of your regular IT maintenance personnel. Progent's Cisco CCIE consultants can tie into your environment using advanced on-line support tools to perform efficient, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's market leading family of connectivity devices including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services routers, wireless access points, Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, as well as VPN products.
Certified Microsoft Windows Support
Progent's Microsoft-qualified online service experts can provide network repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your company the expertise of support engineers who can help your company with a broad range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server development,
Microsoft Skype for Business Server migration consulting, Lync Server 2013 management and Microsoft Communications Server upgrade, Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of online PC desktop support including Windows 7 integration, upgrading to 64-bit desktop applications, configuring Office 2010, and automating desktop configuration.
CISM and CISSP Qualified System Security Professionals
Progent's certified CISM and CISSP network security engineers offer a variety of system protection solutions that can improve the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against attacks or assist your business to recuperate quickly following a serious penetration. Security consulting services offered by Progent include: comprehensive network security audits utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; fast recovery from malicious attacks; setting up firewalls; designing secure techniques for off-site and mobile access; securing your messaging infrastructure against spam and DHA attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support services to help organizations of any size connect their networks with leading public clouds including Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that seamlessly combine physical IT assets as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent can provide the skills of world-class remote consulting professionals for special projects that small businesses frequently need. Billing rates for longer-term consulting tasks are determined based on the qualifications of the engineers required. Progent's background in these important areas of information technology allows customers to complete critical projects economically and on schedule. Progent's project-based remote engineering services include:
How Your Chesapeake Company Can Contact Progent's Online Technical Support Professionals
Call Center Expertise
Progent's Help Desk support programs for small and midsize organizations with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Call Center outsourcing services are intended for small businesses who don't have the money or time to create an in-house Call Center but who want fast access to a dependable Help Desk with proficient telephone assistance as well as the in-depth expertise to escalate complex tasks to high-level consultants.
Progentís Virtual Help Desk Call Center is designed for larger businesses and serves as a transparent extension of your existing Help Desk team. Progent's Virtual Help Desk can operate as an escalation alternative to resolve the most difficult computer system issues, or be ready in those instances when your other service providers are overwhelmed.
Progent's Call Center consulting services can guide you in creating an efficient new Help Desk Call Center or revamping your current one, evaluating or modifying Call Center software products to meet the particular requirements of your business, or adding temporary online staff to work with your internal Help Desk resources during high-demand scenarios such as software migrations, mass updates, or rolling out brand new applications.
Progent's Help Desk staff of seasoned network experts offers your computer users in Chesapeake or anywhere in the state of Virginia fast contact with a dependable network service group with extensive experience offering telephone-based support and remote troubleshooting for networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk the reputation as a significant contributor to business success, and Progent's aim is to fix rather than just report IT problems.
Business Applications Support: Training, Custom Development, and Integration
Progent's Applications Consulting staff can supply remote and in-depth engineering support and training in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver expertise, programming, and training for familiar Microsoft business applications including Microsoft CRM, Project, MS Office Word, and Microsoft Office Excel. For more information about Progent's expertise, customization, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Mac experts can support the imaginative elements of Mac environments by providing remote help support and training in graphics, audio, and video. Progent's support professionals offer assistance in a variety of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific procedures such as scanning or digitizing audio or video or putting together an audio/video production studio.
Remote Network Monitoring Services
Progent offers businesses in Chesapeake, or anywhere in the state of Virginia, remote network and server monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent for your environment so your network maintenance is proactive and automated. By anticipating emerging issues before they result in full-scale emergencies, system monitoring can head off inconvenient and expensive network failures. Progent can also use network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments powered by a variety of platforms.
To contact Progent about urgent phone-based expertise with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or refer to Contact Progent.