For small businesses located in Chesapeake or anywhere in Virginia, Progent offers help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Windows technology. Progent has provided online troubleshooting to companies in all 50 states in the United States. (See Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE-certified engineers for challenging infrastructure problems, as well as the services of CISSP-certified security engineers to handle advanced security architecture and business continuity planning.
Progent's remote support engineers represent excellent value due to the fact that they have the practical background and the advanced technology to solve the majority of network problems rapidly. This lowers direct costs because solutions take up a smaller number of chargeable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your office. Your company benefits additionally in indirect costs by reducing or avoiding system downtime and associated costs stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management.
Progent's pricing policy for remote support is designed to get the most out of your network support investment. Progent charges per minute for telephone-based consulting, so you pay only for the services that you receive. In contrast to typical online service firms, Progent requires no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple model for pricing save you from situations where quick fixes somehow end up as big invoices. Progent's skill at disposing of problems efficiently translates into your company saving cash.
Progent's Online Support Tools
Over the years, Progent has fine tuned a collection of optimized tools and proven processes that promote the maximum level of effectiveness for remote technical support and repair for small and midsize company information systems. Progent provides protected Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN access permits the staff of Progent's Technical Response Center to connect to your computer system remotely without compromising network security.
Progent's sophisticated technical support reporting application keeps comprehensive records describing all service that Progent's customers have received. Progent's staff engineers have access to the history of support delivered to each customer by any Progent engineer. This database of anomalies and resolutions is organized as a quickly accessible internal knowledge base that allows Progent's remote support experts to communicate their experiences company-wide to ensure that the effectiveness of Progent's support services improves over time. Progent's high-level accreditations and close relationships with important industry leaders including Cisco and Microsoft permit access to other extensive support knowledge bases and permit quick response from manufacturers' in-house support staff so Progent's online service experts are able to arrive at the most efficient solutions quickly.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone support in Chesapeake or anywhere in Virginia or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for network help, go to Immediate Emergency Support.
Remote Support Services Provided by Progent
Progent's online network support engineers offer certified skills in a comprehensive array of disciplines. This breadth of IT skills permits Progent's consultants to tackle practically any crisis that may occur in a small or midsize business information system. Certificates held by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional, and Design Associate.
To support clients with mixed-OS environments, Progent also provides access to consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based technical support services available from Progent to companies in Chesapeake and throughout the state of Virginia include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online support services cover a broad range of computer technology including system infrastructure, messaging systems, system and process security, UNIX and Windows integration, VMware technologies for server hardware economization and easy management, and transitioning from older systems to the latest MS Windows or Linux environments. Progent's group-oriented methodology for resolving network problems enables quick escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX and Linux consultants can provide emergency online assistance for diagnosing problems affecting UNIX/Linux systems based on popular variants of UNIX such as:
Major Linux platforms for which Progent can provide expertise include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE certification is the premier accreditation for networking consultants, and indicates a consultant's networking knowledge at the expert level. CCIEs can deal with the most difficult challenges occurring in network design, installation, maintenance, protection, and repair. CCIEs work with the highest priority with Cisco's internal support staff in isolating anomalies with IOS Software network administration tools and coming up with workarounds or locating program patches. Cisco CCIEs represent an exceptional value since their deep experience enables them to resolve the most intractable problems quickly. In typical cases, less seasoned engineers can struggle for many hours or even days with identical problems that a Cisco CCIE can resolve in a few minutes.
Few consulting providers make Cisco CCIEs accessible to help small and medium sized companies. Progent offers fast telephone contact with a CCIE so your company can receive urgent help for serious network issues that are impacting business productivity but are not within the experience of your local IT service personnel. Progent's Cisco CCIE engineers can communicate with your network by means of the latest remote support technology to provide quick, safe, and economical diagnosis and repair.
Progent's CCIEs offer expertise in the entire range of Cisco's market leading selection of infrastructure products such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network solutions.
Authorized Microsoft Windows Support
Progent's Microsoft-certified remote service professionals offer computer repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the expertise of support engineers who can help you with a broad variety of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2013 design,
Microsoft Skype for Business planning and deployment consulting, Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a full array of online desktop consulting and support services such as Windows 7 integration, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's certified CISM and CISSP network security consultants can provide a range of system protection solutions that can enhance the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows network against attacks or assist your company to recuperate quickly after a damaging breach. Security services available from Progent cover thorough network security audits using utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; fast recuperation from malicious assaults; integrating firewalls; designing safe mechanisms for off-site and mobile communication; protecting your messaging infrastructure against spam and directory harvest attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting support to help businesses of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that seamlessly combine physical resources as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent can provide the skills of world-class remote consulting experts for contract IT projects that small companies frequently need. Progent's rates for ongoing consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these important areas of computer technology allows customers to execute major initiatives within budget and on schedule. Progent's project-based online engineering services include:
How Your Chesapeake Business Can Contact Progent's Remote Support Professionals
Call Center Services
Progent's Help Desk Call Center service offerings for small and midsize organizations with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are designed for smaller organizations who don't have the money or time to support an internal Help Desk Call Center but who need quick response from an effective Help Desk with professional telephone assistance plus the in-depth expertise to escalate the most challenging trouble tickets to high-level engineers.
Progentís Virtual Call Center is designed for bigger businesses and operates as a seamless extension of your current Help Desk staff. Progent's Virtual Help Desk can act as an escalation option to handle the toughest computer system challenges, or be ready in overflow situations when your other resources are too busy.
Progent's Help Desk Call Center consulting expertise can aid you in creating an effective new Help Desk or enhancing your established one, identifying or enhancing Help Desk Call Center software products to address the special requirements of your company, or adding temporary online personnel to supplement your existing Help Desk Call Center team to deal with demanding situations like software migrations, major updates, or installing new business software.
Progent's Help Desk staff of veteran network consultants provides your workers in Chesapeake or anywhere in the state of Virginia fast assistance from an effective network service group with years of experience offering telephone-based consulting and remote repair service for networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center perception as a significant driver of business efficiency, and Progent's goal is to solve instead of merely record technical issues.
Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Experts Group can supply phone-based professional engineering expertise and education in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for popular Microsoft applications including CRM, Microsoft Project, Microsoft Word, and MS Excel. To learn more concerning Progent's consulting, custom programming, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Mac consultants can promote the imaginative components of Macintosh computing by providing phone-based consulting support and training in imaging, audio, and video. Progent's consultants can provide expertise in a large selection of Apple Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common projects like capturing or digitizing audio or video or configuring an audio/video post production lab.
Online Network Monitoring Services
Progent can provide companies in Chesapeake, or anywhere in the state of Virginia, remote network and server monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your business so your network maintenance is proactive rather than reactive. By spotting emerging trouble spots before they evolve into downtime, automated monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or systems that incorporate a combination of operating systems.
To get in touch with Progent about emergency online assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent.