Fast and Affordable Remote Support for Chesapeake Virginia Networks
Urgent Phone Consulting for Chesapeake NetworksFor companies in Chesapeake Virginia, Progent offers online support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to help with challenging infrastructure issues, plus the assistance of CISSP-qualified security consultants to handle high-level security design and diagnostic jobs.

Progent's remote technical support experts offer excellent leverage because they have the real-world experience and have access to the advanced tools required to solve the majority of information system issues rapidly. This lowers direct expenses because service calls use up fewer chargeable minutes. Remote support also avoids the expense of dispatching a consultant to your office. Your organization saves even more with indirect costs by minimizing or avoiding network outages and associated losses resulting from business discontinuity, upset clients, idle workers, and de-focused management. Progent's extensive online consulting know-how is especially helpful in environments that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an alternative.

Progent's pricing model for remote support is structured to leverage your network support investment. Progent charges by the minute for phone consulting, so you owe just for the support that you actually get. In contrast to typical remote service firms, Progent requires no initialization charge or minimum payments. Progent's one-minute granularity and simple policy for pricing eliminate scenarios where quick fixes manage to end up as large bills. Progent's skill at dealing with technical issues efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of customized tools and proven methodologies that permit the highest degree of efficiency for online technical support and troubleshooting for IT systems of all sizes. Progent's online support team can communicate with your company's network without compromising corporate security.

Progent's proven customer support database system includes detailed documentation for the support that Progent's clients have received. Progent's staff consultants have the benefit of the specifics of services rendered to every client by any engineer. This archive of trouble tickets and resolutions is structured as a quickly exploitable internal knowledge base that enables Progent's online support professionals to share their experiences company-wide to ensure that the value of Progent's support services improves over time. Progent's extensive list of certifications and close relationships with important vendors including Cisco and Microsoft open up other extensive technical knowledge bases and permit priority response from vendors' internal engineering staff with the result that Progent's online service specialists can determine the most efficient resolutions quickly.

Online services provided by Progent to companies in Chesapeake Virginia include:

ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, subscription-based services intended to enable small and mid-size businesses to benefit from the same best-of-breed technology used by some of the industry's leading corporations. Progent's ProSight series of network management outsourcing services addresses all key areas of information technology including email content filtering, security and compliance, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management staff and your Progent engineering consultant so any potential problems can be resolved before they have a chance to disrupt productivity. Find out more about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven platform for monitoring and managing your network, server, and desktop devices by providing an environment for streamlining common tedious tasks. These include health monitoring, patch management, automated repairs, endpoint setup, backup and restore, A/V protection, secure remote access, standard and custom scripts, resource inventory, endpoint status reporting, and debugging assistance. When ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it transmits an alert to your designated IT personnel and your Progent technical consultant so emerging issues can be fixed before they impact your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of in-depth reporting tools created to integrate with the industry's leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues such as spotty support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup/restore technology vendors to create ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup operations and enable transparent backup and fast restoration of important files/folders, apps, system images, plus VMs. ProSight DPS lets you protect against data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned employees, or software glitches. Managed services available in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these fully managed services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security vendors to deliver centralized control and world-class security for your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further layer of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on iOS, Google Android, and other out-of-band devices. Using 2FA, when you sign into a protected application and enter your password you are requested to verify your identity on a device that only you possess and that uses a different ("out-of-band") network channel. A broad selection of devices can be utilized as this second form of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may register several validation devices. For more information about ProSight Duo identity authentication services, visit Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Call Desk: Outsourced and Shared Help Center Services
    Progent's Shared Service Desk offers a transparent supplement to your internal support organization. User access to the Service Desk, provision of support services, problem escalation, trouble ticket generation and tracking, efficiency metrics, and maintenance of the service database are consistent regardless of whether incidents are taken care of by your corporate network support organization, by Progent's team, or by a combination. You have complete flexibility to expand or reduce your part of IT support work as needed. Progent provides startup installation and onboarding of the professional services automation (PSA) software plus workflow documentation, testing and training. For details about ProSight Shared Help Desk, refer to ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based machine learning tools to guard endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the complete threat progression including protection, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you prove compliance with government and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide organizations of all sizes a flexible and affordable solution for evaluating, testing, scheduling, applying, and documenting updates to your dynamic information system. In addition to optimizing the protection and functionality of your computer environment, Progent's software/firmware update management services permit your in-house IT staff to focus on line-of-business projects and tasks that deliver maximum business value from your information network. Find out more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your essential network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with information security standards, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's ability to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective AV and backup environment that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the services of world-class online consulting experts for special information technology projects. Progent's charges for ongoing development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these special fields of computer technology enables customers to execute critical projects economically and on time. Progent's project-based online engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center programs for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.

    Progent's Help Desk team of seasoned network professionals offers your customers in Chesapeake Virginia instant contact with an effective support resource with extensive background delivering telephone-based consulting and remote diagnostics for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk Call Center perception as a solid enabler of business productivity, and Progent's policy is to fix rather than just report network issues.

  • Business Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Experts Group provides online professional engineering support and education in key application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. For additional information on Progent's consulting, customization, and education offerings, see Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts offer world-class remote and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center2, expand or optimize your current one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Chesapeake Virginia remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can configure SCOM to suit your environment so your computer support is proactive rather than reactive. By spotting possible problems before they cause downtime, remote monitoring can head off stressful and expensive information system crises. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments based on multiple platforms.
How Your Chesapeake Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online support with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Chesapeake Virginia, Progent's phone-based network support engineers are ready to provide professional and affordable system help the moment your business needs it. Over two decades of providing online repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to repair IT problems rapidly while avoiding the cost and lost productivity associated with in-person service visits.

Even if your Chesapeake office deals with a local independent consultant or maintains a full time organization that know how to deal with day-to-day network problems, Progent's Microsoft and Cisco certified consultants can offer an easy and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either lack the availability or the experience to deal with unexpected network crises or especially challenging integration problems.

Benefits of Progent's Network Help for Organizations in Chesapeake Virginia
Progent's remote technical help services allow your Chesapeake company to experience the advantages of on-call, enterprise-grade network support without the cost of maintaining an in-house IT staff. Your network will acquire greater business worth by becoming more reliable, efficient, and secure. Advantages to your business include:

  • Seamless remote expansion of your on-site support resources
    With most organizations in Chesapeake Virginia, local network service providers, whether made up of independent consultants or an in-house IT staff, can solve the majority of technical issues. On the other hand, serious problems can spring up when your regular support personnel are overstretched or absent, and some trouble may involve IT products that is beyond the scope of your local support technicians. In these cases, Progent's on-call service professionals provide an easy, fast, and affordable solution to supplement your local resources and to convey valuable knowledge to improve your ability to resolve future issues in-house.

  • Less Reliance on Freelance Service Providers
    For network maintenance, smaller organizations commonly rely on independent freelance service providers. While freelance service people carry smaller overhead than larger consulting companies and can often charge lower rates, they are often stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance consultant is busy with another client, ill, on a trip, or in training, the lack of fallback help may require your business to go without assistance during an IT crisis. As your network grows, network downtime and problems with vital applications are more costly. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides a ready source of reserve support experts to insure your IT system stays up and running.

  • Create a Solid Foundation for Seamless Expansion
    Businesses typically begin with an information system created on a shoestring budget. Without a strong framework, slap-dash repairs can get thrown on top of an unstable foundation. As a network grows, reliability and scalability issues can hinder the productivity of the organization. These poorly built environments require proper assessment, intelligent long-term planning, and extensive technical knowledge to evolve to a system infrastructure that can deliver the stable foundation to handle critical business requirements and simplify future expansion.

  • Interact with Problem Solvers Rather Than Product Vendors
    Smaller businesses need advice and technical education to negotiate an ever more complex array of product options capable of promoting business success and improving efficiency. Businesses do not need a network engineer who is attempting to sell a certain vendor's products. Network support and product selling can result in a scenario where the proposed solution is designed around a predetermined product rather than the true requirements of a client. Progent avoids these conflicts by selling only services instead of products. This enables Progent to match technical consulting with the best interests of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical expertise, fine tuned remote support tools, and familiarity with enterprise networking enable companies to escape the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or limited internal resources.

Progent adds value by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier consultants average longer than a decade of real-world professional background, in the trenches of IT support, performing a broad range of technical projects for a large mix of customers. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support personnel. This means that you get not just world-class IT help, but also a support engineer with field-tested approaches for using technical knowledge to resolve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-site visits per minute. As a result, you are billed exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in areas where Progent provides in-person support, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no startup fee and asks no retainer for support services provided during normal business hours. Many service organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast repairs so you won't be forced to allow simple problems to fester.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed services. Unlike some freelance consultants or small service firms who provide minimal documentation or details of services performed, every service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the service reports transmitted by every consultant to every client. The practice of detailing and organizing support activity results in more effective support and avoids a slew of typical problems such as when a support customer is virtually held hostage to a consultant who won't release vital service information.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to offer round-the-clock system tracking services based on MS Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing possible problems before they result in lost productivity, system monitoring can keep your IT network from painful and expensive service disruptions.
How Does My Business Start Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.



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    Progent offers cost-effective online assistance to assist you to design, deploy, and fix any aspect of your iOS and Windows integration solution and is available for quick jobs to help you get past specific technical roadblocks or long-term engagements to help you finish large-scale projects on schedule and within budget. Progent has expertise in on-premises, cloud-based, or hybrid environments and can help you build or maintain a resilient, protected and scalable infrastructure that is best suited to your computing model. Progent can also provide remote and on-premises training for individuals or groups to help manage and use your iPhones and iPads in a secure, team-oriented ecosystem that maximizes the strategic value of your information system.

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    Stealth intrusion testing is an important part of any overall IT system security plan. Progent's security experts can perform extensive intrusion checks without the knowledge of your organization's in-house IT staff. Stealth penetration testing shows whether current security defense tools such as intrusion incident alerts and event history analysis are correctly set up and actively monitored. Progent can provide ongoing automatic PEN testing to define your internal/external attack surface and to detect ways that vulnerabilities, improper configurations, harvested credentials, skipped patches, and dangerous product defaults can be chained together by hackers into the multi-vector attacks typical of modern variants of ransomware.

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    Cisco's Small Business series of access points are Linux-based devices engineered as value-priced wireless solutions for small offices. Progent's Cisco CCIE wireless network infrastructure experts can provide online or onsite integration and troubleshooting support to assist you to plan, configure, update, optimize, administer and troubleshoot Cisco Small Business Wi-Fi access point deployments of any scale or topology.

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    Progent's Meraki wireless access point consultants offer online and onsite support services to help organizations of all sizes to design, install, manage, upgrade or debug Wi-Fi systems that utilize Cisco Meraki APs. Progent can help you to configure and manage Meraki-based wireless infrastructure for sites that can range from a teleworker's home or a remote office to a campus or a nationwide enterprise. Progent can also help you to configure other Cisco products such as Catalyst and Nexus switches, ASR routers and firewalls to create a cohesive ecosystem that provides the same connectivity, responsiveness, security, manageability and uptime for wired and Wi-Fi users irrespective of their mobility or device.

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    Microsoft Virtual Server 2005, run on the Windows Server 2003 operating system and based on technology first developed by Connectix, provides the power needed to accomplish server consolidation, software migration, and server quarantine tasks via virtualization technology in an enterprise-class IT environment with high scalability, manageability, and reliability. Microsoft has aimed Virtual Server at companies wishing to enhance operational efficiency in application programming and piloting, upgrading from outdated mission-critical applications, and server consolidation. Progent's professional Virtual Server consultants can help your company to assess and integrate MS Virtual Server 2005.

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    Infor CloudSuite Industrial, previously called SyteLine, is an ERP platform that incorporates over 25 years of experience assisting manufacturing, distribution and service organizations to simplify complex supply chains and improve the efficiency of key business processes to bring products to market fast and meet customer commitments consistently. Progent offers the expertise of an ERP specialist with more than two decades of background with the SyteLine/CloudSuite Industrial product family. Progent offers online or onsite services that can range from as-needed advice to solution planning and project management outsourcing or co-sourcing. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include installation, upgrades, business analysis, application development, Configure/Price/ Quote, web site integration, troubleshooting, data conversion, Microsoft 365 integration, training, and DBA services.

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    Progent can provide enterprise clients the help of a NetApp-certified consultant to deliver remote or on-premises expertise for NetApp's complete family of SAN storage products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod private cloud infrastructure, SnapMirror data replication, SnapVauly incremental D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware products. Components of NetApp SAN storage technology supported by Progent include SAN dsign, hybrid-cloud integration, virtualization, migrations, transparent patching, storage management, information assurance, high availability, and troubleshooting. Progent can provide Tier 3 support to help you to take care of problems with NetApp SAN environments efficiently following leading practices.

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    Progent's certified Microsoft Office Word and Microsoft 365 Word consultants offer a wide range of affordable remote support services to help you to maintain your legacy Microsoft Word solution or assist you to upgrade to a current release of Office Word. Services available from Progent's experts include VBA programming, isolating and resolving compatibility issues between different releases of Office Word, interfacing Word with other Office apps like Office Excel and Microsoft Outlook or with 3rd-party data sources and plug-ins,network optimization for dependable. reliable cloud connectivity, security and compliance consulting, smart phone and tablet synchronization, and remote training sessions tailored for individuals or groups.

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    Progent can assist your business to understand the many subscription options offered with Microsoft 365, formerly called Office 365, and configure your network with Microsoft 365 so you realize top business value. Progent offers expertise with multi-vendor networks that incorporate Windows, macOS or OS X, and Linux technology. Progent can also help you to build and maintain hybrid ecosystems that transparently integrate on-premises and cloud-based resources.

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    Progent provides small businesses a pair of specially designed security inventory scanning packages that include, at a set price, remotely managed scans of your network security profile which are evaluated by professional information security specialists who interpret the data collected by the scan, present objective evaluations of your existing security vulnerability, and offer recommendations for enhancements. Progent offers two complementary security inventory scanning packages for external and internal security scanning that are priced to fit the restricted budgets of small businesses while offering enterprise-class assessments of your network's vulnerability to attack.

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    Progent is among the most expert information technology consulting firms for creating email and messaging solutions powered by Microsoft Exchange 2000 Server. Progent specializes in helping small and mid-size companies get the full advantages of Microsoft Exchange Server 2000 under typical situations such as upgrading from Exchange 5.5, migration from an ISP-based or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 support.

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    Progent's Citrix-accredited engineers can help your company to evaluate the business benefits of XenServer and additional Citrix products, and can help you to design, validate, execute, troubleshoot, and maintain a Citrix XenServer installation. Progent can also analyze your current XenServer environment and help you to enhance resource utilization, responsiveness, protection, uptime, and disaster recovery.

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    The QTS Colocation Center is located in the seismically-stable Natomas neighborhood of Sacramento, CA. If you are currently utilizing the QTS Sacramento data center as a colocation facility or if your business is considering migrating your main or disaster recovery equipment to Herakles/QTS, Progent can provide a range of affordable services including data center migration, system deployment and updates, infrastructure improvements, comprehensive project management services, virtual server expertise, offsite monitoring, automated network administration, application development, business continuity solutions, security evaluation, and the use of the Progent Test Lab.

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    Microsoft Windows SUS enables IT administrators to deploy and track the most recent Microsoft patches and security releases to Microsoft Windows Server 2000, Windows Server 2003, and Windows XP operating systems. By using Microsoft SUS, network support personnel can completely and easily manage the installation of patches that are released via Microsoft Update to servers and workstations in a company. Progent can assist you with technical details of the initial setup of Microsoft Windows Server Update Services such as designing the Microsoft SUS deployment, setting up client's computers, establishing the Group Policy settings, and making sure your Microsoft Windows Server Update Services GPO is associated with an Active Directory container appropriate for your network environment.

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    Progent's Microsoft consultants can provide cost-effective remote technical support and programming services to help you to plan, implement, administer, and maintain SharePoint 2010 installations that can feature web pages able to function as portals, extranets, document and media management tools, blogs, data marts, business information systems, enterprise search, Visio-driven workflows, and other utilities to support and enhance teamwork. Progent can show you how to combine SharePoint 2010 with Microsoft SQL Server and with other data sources as well as with Microsoft's familiar office productivity programs like Office Excel, Word, Outlook, and Visio. Progent can help you to upgrade from earlier releases of SharePoint or move a multi-vendor mix of web applications into a unified and easy-to-manage SharePoint 2010 environment.

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    Cisco Cisco Unified Communications Manager, previously known as CallManager, operates as the heart of Cisco's communications and collaboration platform. Unified CM and Cisco Unified CM Express (CME) offer a modern IP-PBX by integrating tightly with applications that include Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact center. Progent's Cisco-certified consultants offer effective and budget-friendly online and onsite expertise to assist businesses of any size to build and maintain CUCM ecosystems by providing Unified Communications Manager integration and technical support consulting services that deliver optimum business value. Progent can help with any facet of CUCM support and debugging in areas that include integrating VoIP phones and Video phones, reviewing dial plans, configuring SIP connections and PSTN calling, installing ISR G2 routers with CUBE VoIP networking support, creating UCS server clustering systems for high availability, capacity planning, and integration with Microsoft Exchange and Skype for Business.

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    Progent has two decades of background helping small and medium-size businesses to design, implement, tune, administer, and troubleshoot IT networks that support a remote workforce.

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    Dynamics GP 2015 R2 (formerly Great Plains) features a new design that improves cloud readiness, supports popular handheld devices, allows single login with Microsoft Azure AD, and tightens security and compliance. Dynamics 2015 R2 also simplifies reporting, includes nine new Workflows, extends the Web Client, and delivers over 100 improvements to its library of applications. Progent's Microsoft-certified consultants have the broad knowledge and hands-on experience to address the many technical and business issues involved with deploying and managing Dynamics GP 2015 R2 and can assist your organization to carry out a smooth migration that will optimize the business value of your investment in this mission-critical product.

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    Progent's Sun Solaris platform consulting services offer small companies and developers help with administering and maintaining Sun Solaris environments that run with Microsoft-based networks. Progent can give your organization access to Sun Solaris experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISSP credentials. This broad array of expertise provides you with an easy one-stop source to help you build and maintain a protected and robust mixed-platform connectivity and communications infrastructure that allows Sun Solaris and Microsoft coexistence by combining MS Windows with major versions of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or leading Linux variations including RedHat, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.

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  • Penetration Testing Consulting
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    Stealth penetration testing is an important component of any comprehensive network security strategy. Progent's security professionals can perform extensive penetration checks without the awareness of your company's internal network support staff. Unannounced penetration testing uncovers whether existing security defense systems such as intrusion incident alerts and event history monitoring are properly set up and actively observed. Progent can provide ongoing autonomous PEN testing to define your internal/external attack surface and to detect ways that vulnerabilities, improper configurations, harvested credentials, missing patches, and dangerous product defaults can be combined by hackers into the multi-vector attacks typical of the latest versions of ransomware.

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    Network monitoring commonly consists of tracking a network's resource utilization in order to identify data traffic backups or fix hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free network monitoring utilities that run under Linux or UNIX and can be used to monitor mixed-platform networks where UNIX and Windows operate together. Progent's network support engineers can show you how to take advantage of both these programs to tune and troubleshoot your network. Progent's UNIX consulting services offer small businesses and developers help with managing and supporting UNIX/Linux and Solaris systems that coexist with Windows-based technology.

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