Fast and Affordable Remote Support for Chesapeake Virginia Networks
For companies in Chesapeake Virginia, Progent offers online support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to help with challenging infrastructure issues, plus the assistance of CISSP-qualified security consultants to handle high-level security design and diagnostic jobs.
Progent's remote technical support experts offer excellent leverage because they have the real-world experience and have access to the advanced tools required to solve the majority of information system issues rapidly. This lowers direct expenses because service calls use up fewer chargeable minutes. Remote support also avoids the expense of dispatching a consultant to your office. Your organization saves even more with indirect costs by minimizing or avoiding network outages and associated losses resulting from business discontinuity, upset clients, idle workers, and de-focused management. Progent's extensive online consulting know-how is especially helpful in environments that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an alternative.
Progent's pricing model for remote support is structured to leverage your network support investment. Progent charges by the minute for phone consulting, so you owe just for the support that you actually get. In contrast to typical remote service firms, Progent requires no initialization charge or minimum payments. Progent's one-minute granularity and simple policy for pricing eliminate scenarios where quick fixes manage to end up as large bills. Progent's skill at dealing with technical issues efficiently means you spends less money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of customized tools and proven methodologies that permit the highest degree of efficiency for online technical support and troubleshooting for IT systems of all sizes. Progent's online support team can communicate with your company's network without compromising corporate security.
Progent's proven customer support database system includes detailed documentation for the support that Progent's clients have received. Progent's staff consultants have the benefit of the specifics of services rendered to every client by any engineer. This archive of trouble tickets and resolutions is structured as a quickly exploitable internal knowledge base that enables Progent's online support professionals to share their experiences company-wide to ensure that the value of Progent's support services improves over time. Progent's extensive list of certifications and close relationships with important vendors including Cisco and Microsoft open up other extensive technical knowledge bases and permit priority response from vendors' internal engineering staff with the result that Progent's online service specialists can determine the most efficient resolutions quickly.
Online services provided by Progent to companies in Chesapeake Virginia include:
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Certified Windows Expertise
Progent's Microsoft-certified online support experts can deliver network repair and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can help your company with a broad variety of technology support services such as Windows Server 2022 planning and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration consulting services, Microsoft Teams integration, Skype for Business Server migration consulting, Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of affordable desktop support services to help you business to deploy, integrate, repair, and manage workstations and laptops based on Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 11 planning and migration assistance and Windows 10 configuration assistance, plus System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the administration of your desktops along with your web-facing tablets and smartphones.
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Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for networking consultants, and certifies an individual's network technology skills at the expert level. Cisco-qualified CCIEs know how to deal with even the most difficult challenges surrounding network planning, integration, maintenance, protection, and repair. CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network administration utilities and coming up with workarounds or locating program updates. Cisco qualified CCIEs offer exceptional value because their broad experience allows them to resolve problems rapidly. In many cases, less qualified service providers can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE consultants can connect to your network via the latest on-line support tools to provide fast, safe, and economical diagnosis and repair.
Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.
Progent locations in
Hampton Roads Metro Area
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's popular family of networking products. Cisco networking expertise available from Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers planning and management, Catalyst switch consulting and support services, Cisco Nexus switch consulting services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless IP phones integration, Cisco Meraki wireless AP layout and configuration, Aironet Wireless APs planning and integration help, Cisco WiFi controllers integration consulting, Cisco VPN Setup and troubleshooting assistance, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to guide you to take the urgent first phase in responding to a ransomware attack by putting out the fire. Progent's online ransomware engineer can assist businesses to identify and quarantine infected servers and endpoints and guard undamaged resources from being penetrated. If your Chesapeake system has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal Services
Progent's ransomware recovery experts can help your Chesapeake business to rebuild a network damaged by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor. Progent's team of IT security experts have the broad range of knowledge required to rebuild all critical facets of a compromised network quickly and with little data loss. To learn more, see Progent's ransomware removal and business restoration expertise.
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CISM and CISSP Certified Network Security Experts
Progent's certified CISM and CISSP security and compliance consultants can provide a variety of system protection services to strengthen the defenses of your Windows, macOS and OS X, Linux environment against assaults or assist your company to clean up rapidly following a damaging penetration. Security support services offered by Progent cover thorough network security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; rapid recovery from malicious assaults; configuring firewalls; designing safe architectures for off-site and mobile communication; protecting your email infrastructure against spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
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Hybrid Cloud Integration Solutions

Progent offers advanced remote consulting services to help organizations of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your IT team to plan and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that utilize local resources as well as public clouds. To help you to integrate public cloud services with networks, Progent can provide a range of cloud integration services such as Microsoft 365 integration solutions with local Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has more than two decades of background delivering advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
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VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a repeatable process for recovering services quickly following an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to plan, deploy, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high level of automation regardless of the physical components used by the basic network infrastructure.
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UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer remote support services to address a broad spectrum of computer technologies such as network architecture, email solutions, system and process security, plus UNIX/Linux and Windows coexistence. For server consolidation and easy administration in environments that include Linux-based systems with Microsoft Windows, Progent can provide VMware integration and Citrix expertise. Progent can also help with migration from older systems to Windows or Linux-powered solutions. Progent's team-based approach to solving technical issues promotes fast escalation, when required, to engineers with task-relevant expertise to handle complex scenarios. This expedites solutions of critical problems, minimizes lost productivity, and cuts service costs.
Major Linux variants for which Progent can provide expert support include:
RedHat
SUSE Linux
Debian GNU/Linux
Slackware Linux
Ubuntu
ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, subscription-based services intended to enable small and mid-size businesses to benefit from the same best-of-breed technology used by some of the industry's leading corporations. Progent's ProSight series of network management outsourcing services addresses all key areas of information technology including email content filtering, security and compliance, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management staff and your Progent engineering consultant so any potential problems can be resolved before they have a chance to disrupt productivity. Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven platform for monitoring and managing your network, server, and desktop devices by providing an environment for streamlining common tedious tasks. These include health monitoring, patch management, automated repairs, endpoint setup, backup and restore, A/V protection, secure remote access, standard and custom scripts, resource inventory, endpoint status reporting, and debugging assistance. When ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it transmits an alert to your designated IT personnel and your Progent technical consultant so emerging issues can be fixed before they impact your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding family of in-depth reporting tools created to integrate with the industry's leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues such as spotty support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with leading backup/restore technology vendors to create ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup operations and enable transparent backup and fast restoration of important files/folders, apps, system images, plus VMs. ProSight DPS lets you protect against data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned employees, or software glitches. Managed services available in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these fully managed services are most appropriate for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security vendors to deliver centralized control and world-class security for your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further layer of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo MFA services utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on iOS, Google Android, and other out-of-band devices. Using 2FA, when you sign into a protected application and enter your password you are requested to verify your identity on a device that only you possess and that uses a different ("out-of-band") network channel. A broad selection of devices can be utilized as this second form of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may register several validation devices. For more information about ProSight Duo identity authentication services, visit Duo MFA two-factor authentication (2FA) services.
- ProSight Shared Call Desk: Outsourced and Shared Help Center Services
Progent's Shared Service Desk offers a transparent supplement to your internal support organization. User access to the Service Desk, provision of support services, problem escalation, trouble ticket generation and tracking, efficiency metrics, and maintenance of the service database are consistent regardless of whether incidents are taken care of by your corporate network support organization, by Progent's team, or by a combination. You have complete flexibility to expand or reduce your part of IT support work as needed. Progent provides startup installation and onboarding of the professional services automation (PSA) software plus workflow documentation, testing and training.
For details about ProSight Shared Help Desk, refer to ProSight Co-Managed Help Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based machine learning tools to guard endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the complete threat progression including protection, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you prove compliance with government and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- Progent's Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management provide organizations of all sizes a flexible and affordable solution for evaluating, testing, scheduling, applying, and documenting updates to your dynamic information system. In addition to optimizing the protection and functionality of your computer environment, Progent's software/firmware update management services permit your in-house IT staff to focus on line-of-business projects and tasks that deliver maximum business value from your information network. Find out more about Progent's patch management support services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your essential network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with information security standards, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's ability to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective AV and backup environment that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent offers the services of world-class online consulting experts for special information technology projects. Progent's charges for ongoing development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these special fields of computer technology enables customers to execute critical projects economically and on time. Progent's project-based online engineering solutions include:
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Call Center Support
Progent's Help Desk Call Center programs for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk team of seasoned network professionals offers your customers in Chesapeake Virginia instant contact with an effective support resource with extensive background delivering telephone-based consulting and remote diagnostics for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk Call Center perception as a solid enabler of business productivity, and Progent's policy is to fix rather than just report network issues.
- Business Applications Support: Training, Development, and Troubleshooting
Progent's Applications Experts Group provides online professional engineering support and education in key application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. For additional information on Progent's consulting, customization, and education offerings, see Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts offer world-class remote and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center2, expand or optimize your current one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver organizations in Chesapeake Virginia remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can configure SCOM to suit your environment so your computer support is proactive rather than reactive. By spotting possible problems before they cause downtime, remote monitoring can head off stressful and expensive information system crises. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments based on multiple platforms.
How Your Chesapeake Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online support with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in Chesapeake Virginia, Progent's phone-based network support engineers are ready to provide professional and affordable system help the moment your business needs it. Over two decades of providing online repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to repair IT problems rapidly while avoiding the cost and lost productivity associated with in-person service visits.
Even if your Chesapeake office deals with a local independent consultant or maintains a full time organization that know how to deal with day-to-day network problems, Progent's Microsoft and Cisco certified consultants can offer an easy and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either lack the availability or the experience to deal with unexpected network crises or especially challenging integration problems.
Benefits of Progent's Network Help for Organizations in Chesapeake Virginia
Progent's remote technical help services allow your Chesapeake company to experience the advantages of on-call, enterprise-grade network support without the cost of maintaining an in-house IT staff. Your network will acquire greater business worth by becoming more reliable, efficient, and secure. Advantages to your business include:
- Seamless remote expansion of your on-site support resources
With most organizations in Chesapeake Virginia, local network service providers, whether made up of independent consultants or an in-house IT staff, can solve the majority of technical issues. On the other hand, serious problems can spring up when your regular support personnel are overstretched or absent, and some trouble may involve IT products that is beyond the scope of your local support technicians. In these cases, Progent's on-call service professionals provide an easy, fast, and affordable solution to supplement your local resources and to convey valuable knowledge to improve your ability to resolve future issues in-house.
- Less Reliance on Freelance Service Providers
For network maintenance, smaller organizations commonly rely on independent freelance service providers. While freelance service people carry smaller overhead than larger consulting companies and can often charge lower rates, they are often stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance consultant is busy with another client, ill, on a trip, or in training, the lack of fallback help may require your business to go without assistance during an IT crisis. As your network grows, network downtime and problems with vital applications are more costly. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides a ready source of reserve support experts to insure your IT system stays up and running.
- Create a Solid Foundation for Seamless Expansion
Businesses typically begin with an information system created on a shoestring budget. Without a strong framework, slap-dash repairs can get thrown on top of an unstable foundation. As a network grows, reliability and scalability issues can hinder the productivity of the organization. These poorly built environments require proper assessment, intelligent long-term planning, and extensive technical knowledge to evolve to a system infrastructure that can deliver the stable foundation to handle critical business requirements and simplify future expansion.
- Interact with Problem Solvers Rather Than Product Vendors
Smaller businesses need advice and technical education to negotiate an ever more complex array of product options capable of promoting business success and improving efficiency. Businesses do not need a network engineer who is attempting to sell a certain vendor's products. Network support and product selling can result in a scenario where the proposed
solution is designed around a predetermined product rather than the true requirements of a client. Progent avoids these conflicts by selling only services instead of products. This enables Progent to match technical consulting with the best interests of customers.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical expertise, fine tuned remote support tools, and familiarity with enterprise networking enable companies to escape the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or limited internal resources.
Progent adds value by providing:
- Best Practices
Progent's team of Microsoft and Cisco Premier consultants average longer than a decade of real-world professional background, in the trenches of IT support, performing a broad range of technical projects for a large mix of customers. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support personnel. This means that you get not just world-class IT help, but also a support engineer with field-tested approaches for using technical knowledge to resolve actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-site visits per minute. As a result, you are billed exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in areas where Progent provides in-person support, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no startup fee and asks no retainer for support services provided during normal business hours. Many service organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast repairs so you won't be forced to allow simple problems to fester.
- Complete Documentation of IT Services
Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed services. Unlike some freelance consultants or small service firms who provide minimal documentation or details of services performed, every service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the service reports transmitted by every consultant to every client. The practice of detailing and organizing support activity results in more effective support and avoids a slew of typical problems such as when a support customer is virtually held hostage to a consultant who won't release vital service information.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to offer round-the-clock system tracking services based on MS Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing possible problems before they result in lost productivity, system monitoring can keep your IT network from painful and expensive service disruptions.
How Does My Business Start Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.