Fast and Affordable Online Technical Support for Chesapeake Virginia Information Networks
For businesses in Chesapeake Virginia, Progent provides remote help for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have delivered remote support to companies in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to help with complex networking problems, plus the assistance of CISSP-qualified security consultants to help with advanced security design and diagnostic issues.
Progent's remote support experts provide excellent leverage because they have the real-world experience and are equipped with the sophisticated tools required to solve the majority of network issues quickly. This reduces immediate costs because solutions require fewer chargeable minutes. Remote support also avoids the cost of sending a consultant to your office. Your company saves additionally in incidental costs by reducing or eliminating network downtime and related losses due to business disruption, disgruntled clients, idle workers, and de-focused management. Progent's advanced online consulting expertise is especially important for businesses that rely on public clouds for critical network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be useful.
Progent's billing model for remote help is structured to leverage your network support dollar. Progent charges per minute for phone consulting, so you are charged just for the services that you receive. Unlike many remote service organizations, Progent requires no service activation fee or minimum fees. Progent's per-minute granularity and clean model for billing save you from scenarios where quick fixes somehow end up as substantial tabs. Progent's skill at handling problems quickly means you spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a set of customized tools and field-tested methodologies which permit the maximum level of effectiveness for online technical support and repair for computer networks of all sizes. Progent's remote service group can interface to your company's network remotely without violating system security.
Progent's advanced technical support database application keeps comprehensive histories for all service that Progent's customers have received. Progent's team engineers have access to the records of assistance rendered to each Progent client by every engineer. This archive of issues and fixes is organized as a conveniently retrievable support knowledge base that allows Progent's remote technical professionals to share their experiences with the whole team to ensure that the quality of Progent's technical support improves daily. Progent's high-level accreditations and close associations with important industry leaders including Cisco and Microsoft open up additional vast support databases and allow fast response from vendors' in-house engineering staff so Progent's online service specialists can find optimal solutions in the least time.
Online services offered by Progent to businesses in Chesapeake Virginia include:
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Authorized MS Windows Experts
Progent's Microsoft-certified online service engineers can provide computer system problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can help you with a broad range of platform support services including Microsoft Windows Server 2022 solution design and integration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams migration expertise, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration, and Office Communications Server upgrade,
Microsoft Forefront TMG management and ISA Server migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of cost-effective PC desktop support services to assist you business to install, configure, troubleshoot, and manage workstations and notebooks based on Windows. Progent's desktop support services include providing Windows 11 system design and migration assistance and Windows 10 integration support, plus System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your desktops and cloud-connected mobile devices.
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Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network professionals, and certifies a person's network technology skills at the expert level. Cisco-qualified CCIEs can deal with even the most stubborn challenges encountered in network infrastructure design, deployment, maintenance, compliance, and troubleshooting. CCIEs work closely with Cisco's in-house support staff in isolating problems with Cisco IOS Software network management utilities and coming up with workarounds or locating software updates. Cisco CCIEs provide excellent cost-effectiveness since their deep experience allows them to resolve problems rapidly. In typical instances, less seasoned engineers can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can interface to your computer system using advanced on-line troubleshooting technology to provide quick, safe, and economical analysis and remediation.
Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.
Progent locations in
Hampton Roads Metro Area
Progent's CCIEs can provide expertise in all of Cisco's industry-leading selection of infrastructure appliances by providing consulting services that include:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to assist organizations to complete the urgent first step in mitigating a ransomware attack by containing the malware. Progent's remote ransomware engineer can assist you to locate and isolate breached devices and guard undamaged assets from being penetrated. If your Chesapeake network has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Cleanup Help
Progent's ransomware recovery experts can help your Chesapeake organization to rebuild an IT network victimized by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim. Progent's team of cybersecurity experts have the wide range of knowledge necessary to reconstruct all vital components of a compromised network quickly and with minimal data loss. To learn more, see Progent's ransomware cleanup and business continuity experts.
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CISM and CISSP Premier Network Security Experts
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts offer a variety of security services to improve the safety of your Windows, macOS and OS X, or Linux environment against internal or external threats or help your company to clean up rapidly after a damaging penetration. Security services available from Progent cover in depth data security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid recovery from malicious assaults; installing firewalls; building safe mechanisms for off-site and mobile connectivity; securing your email infrastructure against viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
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Cloud Integration Solutions
Progent offers expert remote consulting support to help organizations of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can assist your IT team to design and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine on-premises resources along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration services such as Microsoft 365 integration solutions with on-prem Exchange environments,
Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
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VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent process for restoring applications and services rapidly after an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also enables non-intrusive testing for site recovery, updates and fixes and can generate reports to confirm complete service restoration, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, deploy, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high level of automation independent of the physical components used by the underlying IP network.
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UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide phone-based support services to cover a wide range of computer technologies including system architecture, email systems, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware economization and easy administration in environments that include Linux and Microsoft Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also help with transitioning from older systems to Microsoft Windows or Linux-based environments. Progent's team-oriented approach to resolving network problems enables quick escalation, if necessary, to consultants with task-relevant experience to handle complex scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers service expense.
Major Linux variants for which Progent can provide expertise include:
RedHat Linux
SUSE Linux
Debian-GNU
Slackware Linux
Ubuntu
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate managed services designed to enable small and medium-size businesses to utilize the same advanced technology deployed by some of the industry's leading enterprises. Progent's ProSight series of network management outsourcing services covers all key areas of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior machine learning technology to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the complete threat progression including blocking, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you prove compliance with government and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with leading backup/restore product companies to produce ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup operations and enable non-disruptive backup and rapid restoration of important files/folders, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business recover from data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, ill-intentioned employees, or software glitches. Managed services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these fully managed backup services are best suited for your IT environment.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management provide businesses of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving information system. In addition to optimizing the protection and reliability of your IT environment, Progent's software/firmware update management services allow your IT team to focus on line-of-business projects and tasks that derive maximum business value from your network. Learn more about Progent's software/firmware update management services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo authentication service plans incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo supports one-tap identity confirmation on iOS, Android, and other out-of-band devices. With 2FA, whenever you log into a secured application and give your password you are requested to verify who you are on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide selection of devices can be utilized as this added form of ID validation such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You can designate multiple validation devices. To learn more about ProSight Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding suite of real-time and in-depth reporting utilities designed to work with the top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security companies to deliver centralized control and world-class security for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, monitor, reconfigure and debug their connectivity appliances like routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating tedious management processes, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management staff and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The interview is intended to help assess your company's ability to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup system that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special IT programs. Progent's charges for longer-term consulting tasks are set according to the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology allows clients to complete major projects economically and on schedule. Progent's special remote consulting services include:
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Help Desk Expertise
Progent's Call Center support programs for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Helpdesk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Call Center consulting expertise can support you in establishing an efficient new Call Center or improving your established organization, selecting or modifying Help Desk software to meet the special requirements of your company, or providing temporary online staff to work with your in-house Call Center group to deal with high-demand situations such as software migrations, mass upgrades, or installing new business software.
Progent's Call Center team of veteran network professionals provides your computer users in Chesapeake Virginia immediate assistance from an efficient support group with years of background delivering telephone-based help and online troubleshooting for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk the reputation as a solid contributor to business success, and Progent's policy is to fix instead of simply annotate IT problems.
- Business Applications Services: Training, Programming, and Integration
Progent's Applications Consulting staff can supply remote professional consulting support and training in key application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, programming, and training for familiar Microsoft business applications including CRM, Project, Office Word, and Microsoft 365 Excel. To learn more about Progent's consulting, custom development, and training offerings, refer to Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide advanced online and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new deployment of System Center2, expand or tune an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent offers companies in Chesapeake Virginia remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can tune Operations Manager for your environment so your network support is proactive rather than reactive. By anticipating possible issues before they cause full-scale emergencies, proactive monitoring can avoid disruptive and costly information system failures. Progent can also provide help with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Windows systems, or networks that support a mix of OS platforms.
How Your Chesapeake Business Can Contact Progent's Online Service Professionals
To contact Progent about urgent remote expertise with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
For businesses and startups in Chesapeake Virginia, Progent's phone-based computer support specialists can provide professional and affordable system support whenever your company needs it. Over 20 years of providing online tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune online connectivity technology to repair network problems rapidly while eliminating the expense and lost productivity associated with in-person service visits.
Even if your Chesapeake organization relies on a regular freelance support technician or maintains a full time IT staff that know how to handle the majority of computer issues, Progent's Microsoft and Cisco certified consultants can offer a convenient and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the knowledge to resolve unexpected network crises or especially complex integration problems.
Advantages of Progent's IT Support for Organizations in Chesapeake Virginia
Progent's remote technical help services allow your Chesapeake organization to have the advantages of timely, enterprise-level IT support without the cost of managing an in-house IT organization. Your information system will derive added strategic worth by being increasingly reliable, productive, and secure. Advantages to your company include:
- Seamless remote extension of your local support resources
For most companies in Chesapeake Virginia, nearby network service providers, whether represented by independent consultants or an in-house IT staff, can handle typical network problems. On the other hand, serious problems can strike when your regular support personnel are too busy or absent, and some problems may involve technology that is unfamiliar to your onsite support technicians. In these instances, Progent's on-call support experts provide an easy, fast, and affordable way to supplement your regular help and to transfer useful information to improve your ability to resolve downstream problems in-house.
- Reduced Dependence on Freelance Consultants
For IT maintenance, smaller businesses often rely on independent freelance service providers. While independent consultants carry less overhead than big service organizations and can often charge lower rates, they are often overextended, making it impossible to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in class, the absence of reserve help may require your company to wait for assistance during an IT crisis. As your network grows, system unavailability and problems with critical applications are more expensive. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers a dependable source of reserve support expertise to insure your IT system stays available.
- Build a Scalable Basis for Seamless Expansion
Organizations often begin with an IT architecture implemented on a modest budget. Without a scalable framework, slap-dash repairs often get piled on top of an unstable foundation. As a network grows, stability and scalability problems can hinder the productivity of the organization. Such badly built environments need careful assessment, intelligent long-term planning, and broad-based technical expertise to evolve to a system architecture that can provide the solid foundation to meet current business demands and ease future expansion.
- Work with Problem Solvers Rather Than Technology Resellers
Smaller organizations need advice and technical training to navigate through an ever more complex array of technology options capable of promoting business growth and enhancing efficiency. Businesses hardly need a network consultant who is motivated to earn a commission on a specific vendor's technology. Network support and product sales can lead to a scenario where the recommended
solution is designed around a profitable product rather than the true needs of a client. Progent eliminates these conflicts of interest by offering just services instead of products. This allows Progent to align IT expertise with the real needs of customers.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of technical experience, fine tuned support tools, and understanding of enterprise networking allow businesses to escape the pitfalls associated with excessive reliance on smaller service firms, individual freelance service providers, or limited internal IT help.
Progent adds value by offering:
- Proven Methodology
Progent's staff of Microsoft and Cisco Premier consultants average more than ten years of real-world industry background, at the front lines of network service, executing a broad range of IT tasks for an extensive array of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into shared best practices training that Progent instills in its consulting staff. This ensures that you get not only expert technical skills, but also a support engineer with field-tested methods for applying computer knowledge to repair real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for online support and in-person help per minute. As a result, you are charged just for received services. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no minimum charge and asks no monthly commitment for support services delivered during regular business hours. Many service organizations demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for fast solutions so you won't be tempted to allow less critical problems to fester.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small service firms who provide scant documentation or specifics of services performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports transmitted by every staff member to each customer. The discipline of documenting and organizing service activity allows more effective support and eliminates a variety of typical problems such as when a service client is effectively held captive to a consultant who refuses to release vital service information.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to offer round-the-clock network monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive rather than reactive. By anticipating possible problems before they cause lost productivity, network monitoring can save your information network from painful and expensive availability losses.
How Does Our Company Begin Receiving Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.