Fast Remote Support for Chesapeake Virginia Information Networks
Urgent Remote Support for Chesapeake SystemsFor businesses in Chesapeake Virginia, Progent provides online help for information systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve challenging infrastructure problems, plus the services of CISA and CISSP-accredited security experts to handle advanced security design and diagnostic issues.

Progent's online support engineers provide exceptional value because they possess the practical background and have access to the advanced technology required to solve the majority of information system problems quickly. This lowers direct expenses because solutions require minimal chargeable minutes. Remote help also avoids the expense of sending a consultant to your site. Your organization benefits additionally with incidental costs by minimizing or eliminating network downtime and associated costs due to business discontinuity, upset clients, unproductive employees, and distracted management. Progent's extensive online technical support expertise is especially helpful for organizations that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be useful.

Progent's pricing model for online help is designed to leverage your network support investment. Progent bills per minute for phone consulting, so you owe just for the services that you receive. In contrast to many remote support firms, Progent requires no initialization fee or minimum job duration. Progent's per-minute granularity and simple policy for billing prevent scenarios where speedy. minor repairs manage to turn into large tabs. Progent's skill at handling problems quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined an array of optimized technologies and proven processes which permit the highest level of effectiveness for online help and repair for computer systems of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to access your system remotely without violating corporate security.

Progent's sophisticated technical support database application stores comprehensive histories describing all service that Progent's customers have received. Progent's team service personnel have access to the details of services provided to every Progent client by any consultant. This database of trouble tickets and fixes is stored as a quickly retrievable support knowledge base that enables Progent's remote technical professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and close associations with major technology companies such as Cisco and Microsoft make available additional vast support databases and permit quick response from manufacturers' in-house support staff with the result that Progent's online service experts can come up with the best resolutions in the least time.

Remote support offered by Progent to companies in Chesapeake Virginia include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price managed services designed to enable small and medium-size organizations to utilize the same cutting-edge technology used by some of the world's top enterprises. The ProSight portfolio of outsourced network management services covers all key aspects of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the entire malware attack progression including filtering, detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup technology companies to produce ProSight Data Protection Services, a family of management offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your data backup operations and enable non-disruptive backup and rapid recovery of important files, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss resulting from hardware failures, natural disasters, fire, malware such as ransomware, human error, malicious employees, or application glitches. Managed backup services available in the ProSight Data Protection Services family include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security companies to provide web-based control and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, optimize and debug their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious network management activities, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding appliances that need important updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT personnel and your Progent engineering consultant so any looming issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you’re planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your essential network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to assess your organization's ability either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup/recovery system that meets your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology programs. Progent's rates for ongoing development or consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these important areas of information technology allows customers to complete major projects within budget and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center service offerings for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, shared Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all facets of remote desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Call Center consulting expertise can guide you in establishing an effective new Call Center or enhancing your existing one, selecting or customizing Call Center software to address the unique demands of your company, or adding temporary phone support personnel to work with your existing Call Center resources to deal with demanding situations such as software migrations, major updates, or rolling out new applications.

    Progent's Call Center team of seasoned information technology experts offers your customers in Chesapeake Virginia instant communication with a large network service group with substantial experience providing telephone-based support and online diagnostics for networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk perception as a crucial enabler of company success, and Progent's policy is to solve instead of merely report technical problems.

  • Business Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Group provides phone-based advanced engineering expertise and training in specific business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide expertise, programming, and education for Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more about Progent's consulting, programming, and education services, refer to Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of System Center 2016, expand or tune your current one, migrate efficiently from a previous version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers businesses in Chesapeake Virginia remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to accommodate your business so that your computer maintenance is proactive rather than reactive. By spotting emerging issues before they expand into downtime, automated monitoring can avoid inconvenient and costly information system crises. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or environments powered by a combination of platforms.
How Your Chesapeake Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent remote assistance with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Support, call 1-800-993-9400, or refer to Contact Progent. For offices and startups in Chesapeake Virginia, Progent's phone-based computer support specialists are ready to deliver professional and economical system support the moment your organization requires it. More than a decade of delivering online repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity tools to fix computer problems rapidly while eliminating the cost and lost productivity associated with on-premises support visits.

Even if your Chesapeake company has a regular freelance support technician or employs a full time IT staff that can handle ordinary network issues, Progent’s Microsoft certified consultants can offer an easy and transparent remote extension of your local resources in cases when your regular service personnel either don't have the bandwidth or the expertise to resolve unexpected system emergencies or particularly complicated integration projects.

Details of Progent's Online Computer Support for Chesapeake Virginia
Progent's online support, Internet-based troubleshooting, network security expertise, and network administration services offer offices in Chesapeake Virginia unparalleled leverage for your support budget. Whether you require one-time telephone support and Internet-based network repair or full-time Help Desk call center services and system management, Progent's experts can provide your business world class network support while permitting you to eliminate the expense and hassle of running a full-service internal IT organization. Highlights of Progent's online help services include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of IT expertise, refined remote support software, and familiarity with enterprise networking enable offices to avoid the pitfalls of excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

How Does Our Company Begin Getting Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.



An index of content::


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    The cluster technology incorporated into the Datacenter and Enterprise editions of Microsoft Windows Server 2008 has been radically re-engineered to streamline the deployment, setup, and management of server clusters that provide improved levels of network dependability, protection, performance, and flexibility. New or enhanced capabilities include automated cluster Validation, revamped configuration and installation, improved cluster administration, new cluster architecture for increased availability, hardened security and quorum structure, fewer failure points, greater storage and memory capacity, and improvements for multi-site clusters. Progent's clustered server consultants can assist your company assess the advantages of failover clusters, plan and implement an installation, train your IT personnel to manage your failover clusters, provide continuing consulting and technical help services, and create and test a disaster recovery procedure.

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    Progent can provide the support of certified consultants as well as seasoned software programmers, DBAs, project managers, Cisco-certified network engineers, disaster recovery planning specialists, and certified data security consultants to assist your business to assess the likely advantages of Microsoft SQL Server 2012 for your business, set up pilot environments at your datacenter or at Progent's test lab, design and execute out a smooth transition to SQL Server 2012 from earlier releases of SQL Server or from other RDBMS platforms, and configure an efficient and safe IT infrastructure that helps you maximize the business benefit of SQL Server 2012.

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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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    Configuration Manager automates application and device provisioning across multiple sites, streamlines security and compliance settings management, inventories network resources, protects against company data leakage, performs health monitoring, enables secure end-user self service, and delivers a single point of control for administering multi-operating system networks running on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consultants and Microsoft Azure cloud experts can help your organization with any aspect of planning, installing, using and repairing a SCCM deployment for on-premises, cloud, or hybrid networks.

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    Progent's certified SQL Server 2017 consultants can assist your organization to design and carry out a cost-effective migration from your existing SQL Server environment to SQL Server 2017.

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    Integration Services 64-bit Server

    Progent’s Microsoft-certified engineers can help you to update your desktops from 32 bits to 64 bits. Progent can help your company to understand the risks and advantages of upgrading to 64-bit desktop processing, design an affordable upgrade strategy that reduces operational disruptions, and offer economical, expert remote support to aid your organization to install 64-bit desktop operating systems and application programs on your existing hardware.

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    Support and Integration Cisco PIX to ASA upgrade

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    Nagios and MRTG are powerful, free monitoring utilities that run on Linux and can be deployed to analyze UNIX networks, Windows systems, or mixed-platform situations where the Linux OS and MS Windows coexist. Nagios allows network support engineers to track network services such as POP3, HTTP, FTP, and NNTP. MRTG allows you to track the traffic in and out of SNMP network devices including servers, routers, and switches. Progent's system monitoring engineers can assist you to use both these programs to tune and troubleshoot your computer network.

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