Fast Online Technical Support for Chesapeake Information Networks
For organizations in Chesapeake or anywhere in Virginia, Progent provides remote support for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified professionals have delivered remote support to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to help with complex infrastructure problems, as well as the services of CISA and CISSP-qualified cybersecurity experts to help with advanced security architecture and troubleshooting issues.
Progent's remote technical support engineers provide excellent leverage due to the fact that they possess the practical background and have access to the sophisticated technology required to solve most information system problems quickly. Efficient support lowers immediate costs since service calls use up minimal billable minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your organization saves even more with incidental expenses by minimizing or avoiding system downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive online technical support experience is especially valuable in environments that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.
Progent's pricing policy for remote support is designed to leverage your network support dollar. Progent bills by the minute for telephone-based consulting, so you owe exclusively for the services that you actually get. Unlike typical online service companies, Progent requires no service activation charge or minimum job duration. Progent's one-minute billing unit and simple model for billing avoid scenarios where quick fixes manage to end up as substantial tabs. Progent's penchant for dealing with technical issues quickly means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of customized tools and field-proven methodologies which allow the maximum degree of effectiveness for online help and troubleshooting for computer systems of any size. Progent offers safe VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the engineers of Progent's Technical Response Center to link to your system remotely without violating network security.
Progent's powerful technical support database application keeps thorough histories of all service that Progent's customers have received. Progent's authorized engineers have the benefit of the records of services delivered to each Progent client by every consultant. This database of issues and responses is stored as a quickly accessible proprietary database that permits Progent's remote technical professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's advanced accreditations and close relationships with key vendors such as Cisco and Microsoft open up other massive support databases and permit quick response from vendors' in-house product engineers so Progent's online consulting specialists can come up with optimal solutions promptly.
Online technical services provided by Progent to customers in Chesapeake and throughout the state of Virginia include:
Authorized MS Windows Experts
Progent's Microsoft-qualified remote support professionals offer computer repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can assist you with a broad variety of technology support services including
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2016 migration, Microsoft Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2013 application development,
Microsoft Skype for Business migration consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server upgrade,
Forefront TMG management and ISA Server maintenance,
Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of affordable PC desktop consulting and support services to assist your company to install, integrate, troubleshoot, and administer workstations and laptops powered by Windows. Progent's desktop support services include providing Windows 10 integration support as well as System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops along with your web-facing mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the top recognition for networking professionals, and validates a person's technical skills at the master level. Cisco-qualified CCIEs can handle even the most challenging challenges encountered in network design, integration, maintenance, security, and repair. CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network management utilities and developing workarounds or identifying program updates. CCIEs offer exceptional cost-effectiveness because their depth of expertise allows them to resolve problems quickly. In typical cases, less experienced service providers can struggle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can tie into your network using sophisticated on-line support tools in order to provide fast, safe, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide help for all of Cisco's popular family of infrastructure devices by delivering consulting services such as:
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's accredited CISM and CISSP cybersecurity consultants can provide a range of security services to bolster the immunity of your Microsoft Windows, Apple macOS and OS X, Linux environment against assaults or assist you to recuperate quickly after a serious penetration. Security services offered by Progent cover comprehensive information security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; quick recuperation from malicious attacks; configuring firewalls; building safe techniques for remote and mobile access; defending your messaging infrastructure against spam and DHA attacks; and establishing round-the-clock network monitoring.
Progent offers advanced remote consulting services to help businesses of all sizes integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises resources along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a consistent runbook for restoring applications and services quickly after an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also supports transparent testing for site recovery, upgrades and patches and can produce audit reports to confirm full service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high level of automation regardless of the hardware making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide phone-based support services to cover a wide spectrum of information technologies including system infrastructure, messaging systems, network and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and simplified management in environments that combine Linux with Microsoft Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with transitioning from older systems to Microsoft Windows or Linux solutions. Progent's team-oriented approach to resolving network issues promotes fast escalation, when required, to consultants with task-relevant experience to handle challenging situations. This accelerates solutions of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX/Linux support engineers can provide urgent remote help analyzing problems within UNIX, Linux, or Solaris systems based on leading versions of UNIX including:
Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate managed services designed to enable small and medium-size organizations to utilize the same cutting-edge IT solutions used by some of the industry's top enterprises. The ProSight suite of network management outsourcing services addresses all key aspects of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning tools to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to manage the complete malware attack progression including protection, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital data, applications and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to deliver centralized management and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, monitor, enhance and debug their connectivity appliances like routers, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so all looming problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your core network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security regulations, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance consultant. The interview is designed to help evaluate your organization's preparedness to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup/recovery system that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting experts for special IT projects. Progent's rates for ongoing development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's background in these special fields of information technology allows clients to execute critical initiatives economically and on time. Progent's special remote engineering services include:
How Your Chesapeake Business Can Contact Progent's Online Service Experts
Call Center Expertise
Progent's Call Center service offerings for companies with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are well suited for businesses who don't have the resources to assemble and manage an in-house Call Center but who require quick response from a dependable Call Center with professional phone assistance as well as the expertise to escalate the most challenging problems to advanced engineers.
Progentís Virtual Help Desk Call Center is designed for bigger businesses and operates as a transparent extension of your existing Helpdesk team. Progent's Virtual Help Desk Call Center can serve as a an escalation resource to handle the most difficult network challenges, or be ready in those instances when your ordinary support engineers are too busy.
Progent's Help Desk team of veteran network consultants gives your clients in Chesapeake or anywhere in the state of Virginia quick communication with an efficient technical support group with years of background offering telephone-based help and remote troubleshooting for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center recognition as a significant contributor to company success, and Progent's goal is to resolve and not just record network problems.
- Business Applications Support: Training, Customization, and Integration
Progent's Applications Consulting Team offers online advanced engineering expertise and education in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and training for Microsoft business applications such as CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's consulting, customization, and training services, visit Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; seamless management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Chesapeake, or anywhere in the state of Virginia, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to accommodate your business so your computer maintenance is proactive and automated. By detecting possible issues before they expand into crashes, proactive monitoring can ward off stressful and expensive service breakdowns. Progent can also deploy network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Windows networks, or networks based on multiple platforms.
To contact Progent about urgent online help with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or see Contact Progent.
For companies and new businesses in Chesapeake or anywhere in the state of Virginia, Progent's online computer support engineers are ready to provide effective and affordable IT help the moment your organization has to have it. More than 15 years of providing online technical assistance has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online access tools to repair network problems rapidly while eliminating the expense and lost productivity associated with on-premises support visits.
Even if your Chesapeake company relies on a regular independent consultant or employs a full time IT staff that know how to deal with the majority of network problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and transparent remote expansion of your local resources for situations when your usual service personnel either lack the availability or the knowledge to fix unexpected system crises or particularly complicated integration projects.
Details of Progent's Online Computer Services for Chesapeake
Progent's phone support, Internet-based repair, system security consulting, and network administration services give businesses in Chesapeake or anywhere in the state of Virginia unparalleled leverage for your IT investment. Whether you need occasional telephone support and remote troubleshooting or full-time Help Desk Call Center support and system administration, Progent's experts can provide your company enterprise-level IT support while allowing you to eliminate the cost and administration overhead of maintaining a full-service in-house IT staff. Key features of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Qualified Professionals
Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to companies in Chesapeake and is also ideal for customers in geographic regions of Virginia that have a limited supply of consultants with in-depth experience supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Partner consulting company, Progent has access to a wide range of Microsoft support tools, service databases, and on-going education.
- By the Minute Billing to Minimize Expenses
Progent offers online support on a per-minute basis, so you are billed only for the support you use. Progent asks for no minimum charge for online service and imposes no periodic retainer for services provided during regular business hours. This protects you from paying big invoices for routine repairs.
- Access to Cisco Network Infrastructure Professionals
Progent's certified experts for Cisco can provide access to authorized professionals with skill in planning, deploying, and troubleshooting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create fast, reliable, and protected connectivity for local and remote networking.
- Application Experts Team
Progent's basic consulting services include technology integration, Microsoft Exchange Server expertise, corporate security design, and Help Desk Call Center services. Progent's Application Experts Team can provide in-depth consulting support in critical application areas. Help available from the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project and Project Online Expertise
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Help
BI Reporting Development and Training
BI Reporting Development and Troubleshooting
UNIX, Linux and Solaris Support
Microsoft SQL 2016 Software Development and SQL Server 2014 Software Development and Troubleshooting
Oracle Management and Software Programming
MySQL Management and Application Development
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a convenient centralized source for IT generalists and application experts, Progent is able to tailor fast, affordable, and thorough information technology solutions that fit the special needs of your company.
- Sophisticated Online Connectivity Software
Secure online access permits Progent's support professionals to see exactly what your users see. This makes it easier to produce fast fixes to issues that could otherwise demand an expensive personal service call. State-of-the-art online connectivity tools and experienced technicians combine to allow Progent to resolve most network issues quickly and affordably. Progent is an industry leader in offsite support and automated system analysis.
- Support for Popular VPN Gateways
Progent supports safe VPN access for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- Round-the-Clock Support for High System Uptime
For businesses with line-of-business applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce high network availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are intended especially for budget-constrained businesses whose workers require immediate recourse to a Help Desk Call Center with effective phone support and complete escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of IT expertise, refined remote support tools, and understanding of corporate IT enable companies to escape the limitations associated with excessive reliance on smaller consulting firms, individual freelance service providers, or limited internal resources.
Progent adds value by providing:
How Does Our Company Start Receiving Online Network Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of hands-on industry experience, in the trenches of IT service, executing a wide range of IT projects for an extensive array of clients. Every Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting personnel. This ensures that you get not only expert technical skills, but also a support engineer with field-tested approaches for using technical knowledge to solve real-world network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-premises help per minute. Consequently, you owe only for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no initialization fee and asks no retainer for services delivered during regular working hours. Many support firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids large bills for fast fixes so you will not be forced to allow simple problems to fester.
- Full Documentation of IT Services
Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or small support firms who offer scant documentation or specifics of services done, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the support reports transmitted by each staff member to every client. The discipline of documenting and archiving service records results in more efficient support and eliminates a variety of common problems such as when a support client is virtually held captive to a consultant who wonít release vital service information.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to provide round-the-clock network tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By anticipating potential problems before they result in downtime, system monitoring can keep your information network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.