Fast Online Technical Support for Chesapeake Information Networks
For businesses located in Chesapeake or anywhere in Virginia, Progent provides online technical support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified professionals have delivered online troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle challenging networking problems, plus the assistance of CISSP-accredited cybersecurity consultants to help with advanced security design and diagnostic issues.
Progent's online technical support engineers offer exceptional value because they possess the practical background and are equipped with the sophisticated tools necessary to resolve most network problems quickly. Efficient support lowers direct expenses since service calls accumulate fewer billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your organization saves additionally in indirect costs by reducing or eliminating system outages and related costs stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's advanced online consulting expertise is especially valuable in environments that depend on public clouds for critical network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be useful.
Progent's billing model for remote support is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are charged just for the services that you actually get. In contrast to many online support companies, Progent asks for no startup charge or minimum fees. Progent's per-minute granularity and simple policy for billing prevent scenarios where quick solutions manage to turn into major tabs. Progent's penchant for dealing with technical issues quickly means your business saves cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined an arsenal of customized technologies and proven methodologies which ensure the maximum degree of effectiveness for remote consulting and troubleshooting for information systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the staff of Progent's online support team to interface to your environment remotely without violating corporate security.
Progent's advanced technical support database application includes detailed histories for all service that Progent's customers have been provided. Progent's staff consultants have access to the specifics of services rendered to each customer by every engineer. This archive of problems and fixes is organized as a conveniently retrievable support knowledge base that allows Progent's remote support engineers to communicate their experiences with the whole team to ensure that the value of Progent's technical support improves over time. Progent's extensive list of certifications and close relationships with major vendors including Cisco and Microsoft make available additional vast support knowledge bases and permit priority response from vendors' in-house engineering staff with the result that Progent's remote consulting experts can arrive at the best resolutions in the least time.
Online services available from Progent to businesses in Chesapeake and throughout the state of Virginia include:
Authorized MS Windows Support
Progent's Microsoft-certified online support experts offer network troubleshooting and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can assist you with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2016 planning and deployment, Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server development,
Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable desktop consulting and support services to assist your company to deploy, configure, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows. Progent's desktop consulting services include providing Windows 10 integration support services plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for networking professionals, and certifies an individual's network technology skills at the expert level. CCIEs can resolve even the most difficult issues associated with network infrastructure planning, installation, maintenance, compliance, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with IOS Software network administration utilities and developing alternate approaches or locating program updates. Cisco qualified CCIEs offer excellent value because their depth of expertise allows them to solve problems rapidly. In typical instances, less qualified consultants can struggle for many hours or even days with identical problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE consultants can interface to your computer system using the latest remote troubleshooting technology to provide efficient, safe, and economical diagnosis and repair.
Progent's CCIEs can provide expertise in the entire range of Cisco's top-selling selection of networking devices. Cisco technology support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers consulting, Cisco Catalyst switch consulting services, Nexus switch support, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco VoIP phones and IP video desktop phones solutions and wireless VoIP phones integration, Cisco Meraki wireless AP layout and set up, Cisco Aironet Wireless Access Points planning and integration expertise, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security Setup and troubleshooting help, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent also offers online and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISM and CISSP Qualified System Security Professionals
Progent's accredited CISM and CISSP security and compliance experts can provide a variety of system protection services that can bolster the defenses of your Windows, macOS and OS X, Linux, or UNIX environment against attacks or help your company to clean up rapidly after a damaging penetration. Security solutions offered by Progent include: in depth network security analysis utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recuperation from malicious assaults; configuring firewalls; designing secure architectures for off-site and mobile connectivity; guarding your messaging infrastructure from viruses, spam and DHA attacks; and instituting 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide expert remote consulting to help organizations of any size connect their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that combine local IT assets as well as cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent workflow for recovering services quickly following an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also enables transparent testing for disaster recovery, updates and patches and can generate audit reports to verify full service recovery, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, configure, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and hybrid cloud solutions that provide maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high level of automation regardless of the hardware making up the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer phone-based consulting services to address a broad array of information technologies including system architecture, messaging systems, network and process security, plus UNIX/Linux and Windows coexistence. For server hardware economization and easy administration in networks that combine Linux and Microsoft Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also assist with transitioning from legacy applications to Windows or Linux-based solutions. Progent's team-based approach to resolving network issues promotes fast escalation, when required, to engineers with appropriate experience to handle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can provide urgent remote assistance analyzing problems within UNIX/Linux systems powered by popular variants of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price services intended to enable small and medium-size organizations to utilize the same advanced IT solutions used by some of the world's top corporations. Progent's ProSight line of IT management outsourcing services covers all critical facets of modern networking such as email protection, security and compliance, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis technology to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the complete threat lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital data, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to provide web-based control and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, enhance and debug their connectivity hardware such as routers, firewalls, and access points plus servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating appliances that need important updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management staff and your Progent engineering consultant so all potential problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance consultant. The interview is designed to help assess your organization's preparedness either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup environment that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special IT programs. Billing rates for longer-term development or consulting tasks are set based on the level of expertise of the consultants required. Progent's experience with these important fields of computer technology enables clients to complete critical initiatives within budget and on time. Progent's project-based online engineering services include:
How Your Chesapeake Company Can Contact Progent's Remote Support Experts
Call Center Services
Progent's Help Desk Call Center support programs for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are ideal for companies who don't have the money or time to build and maintain an in-house Call Center but who require quick response from a dependable Call Center with proficient phone assistance as well as the ability to escalate the most challenging problems to advanced consultants.
Progentís Virtual Call Center is intended for bigger businesses and serves as a seamless addition to your existing Helpdesk team. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative for complex network challenges, or be ready in those situations when your regular service providers are overwhelmed.
Progent's Call Center team of veteran information technology consultants provides your computer users in Chesapeake or anywhere in the state of Virginia fast contact with an efficient network service group with substantial background delivering phone consulting and online repair service for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk the reputation as a solid enabler of business performance, and Progent's aim is to fix and not just report technical problems.
- Business Applications Support: Training, Custom Programming, and Integration
Progent's Applications Consulting staff can supply remote and in-depth consulting support and education in key business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for popular Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information concerning Progent's expertise, custom development, and training services, visit Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Support
Progent offers companies in Chesapeake, or anywhere in the state of Virginia, remote hybrid network monitoring by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to suit your environment so that your computer support is proactive and automated. By exposing looming issues before they evolve into full-scale emergencies, system monitoring can avoid disruptive and expensive information system breakdowns. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or networks based on a variety of operating systems.
To get in touch with Progent about emergency remote help with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Support, call 1-800-993-9400, or refer to Contact Progent.
For companies and new businesses in Chesapeake or anywhere in the state of Virginia, Progent's online computer support engineers are ready to deliver professional and affordable system support the instant your company requires it. More than 15 years of providing online tech support has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to repair IT problems quickly while eliminating the cost and lost productivity associated with on-premises service calls.
Even if your Chesapeake office works with a local freelance support technician or maintains a full time IT staff that know how to handle day-to-day network problems, Progentís Microsoft certified consultants can still offer an easy and seamless virtual extension of your local resources in cases when your usual IT support personnel either lack the bandwidth or the experience to deal with unexpected system emergencies or especially tough integration projects.
Features of Progent's Remote Network Services for Chesapeake
Progent's online support, remote troubleshooting, network security consulting, and system administration services offer offices in Chesapeake or throughout the state of Virginia the greatest leverage for your IT investment. Whether you need occasional phone help and Internet-based network repair or ongoing Help Desk outsourcing services and system management, Progent's professionals can provide your business enterprise-level network support while permitting you to avoid the cost and administration overhead of carrying a full-service in-house IT organization. Key features of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Qualified Experts
Progent's staff of Microsoft-certified technicians can provide immediate and economical expertise to companies in Chesapeake and is also ideal for networks in geographic regions of Virginia that have a limited supply of consultants with in-depth experience supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner support company, Progent has access to a broad range of Microsoft support utilities, technical information, and continuing education.
- By the Minute Billing to Minimize Costs
Progent offers remote support on a by-the-minute billing plan, so you are charged only for the support you use. Progent has no minimum fee for online service and requires no ongoing subscription fee for support services delivered during normal business hours. This saves you from paying big invoices for quick fixes.
- Access to Cisco Certified Network Architecture Professionals
Progent's registered experts for Cisco can provide help from authorized professionals who have skill in planning, deploying, and managing networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, high-availability, and protected connectivity for wireline and wireless networking.
- Application Specialists Group
Progent's core consulting offerings consist of system integration, Microsoft Exchange consulting, network security design, and Help Desk outsourcing services. Progent's Experts Team offers in-depth consulting expertise for specific application areas. Support available from the Application Experts Team includes:
Microsoft Dynamics GP Consulting and Customization
Microsoft Office Project and Project Online Support
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Troubleshooting
Business Information (BI) Reporting Development and Training
UNIX, Linux and Sun Solaris Help
MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle Management Support and Application Development
MySQL Database Administration and Software Programming
Amazon Marketplace Web Service Application Development
By providing a full service centralized resource for IT generalists and application experts, Progent can tailor timely, affordable, and thorough information technology solutions that address the unique requirements of your business.
- Sophisticated Remote Connectivity Software
Secure remote access permits Progent's service professionals to see precisely what your users see. This makes it easier to find fast solutions to problems that might otherwise require an expensive personal service call. Cutting-edge remote connectivity software and expert engineers combine to allow Progent to repair most IT problems quickly and affordably. Progent is a pioneer in online support and automated system monitoring.
- Compatibility with Popular VPN Gateways
Progent can provide secure VPN access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to access your system remotely without weakening system security.
- 24-hour Support for Maximum System Availability
For businesses with mission-critical applications, Progent offers optional 24x7 online support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help ensure high network uptime.
- Help Desk Services
Progent's Help Desk support services are intended specifically for budget-constrained businesses whose workers require immediate recourse to a Help Desk Call Center with effective telephone support and full escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT experience, fine tuned remote support software, and familiarity with enterprise networking allow companies to avoid the limitations associated with exclusive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by offering:
How Does Our Company Begin Receiving Remote Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of real-world professional experience, at the front lines of IT service, executing a broad range of technical tasks for an extensive mix of businesses. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting team. This guarantees that you get not just world-class technical skills, but also a support engineer with proven methods for applying computer knowledge to solve real-world network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-site visits per minute. Consequently, you are invoiced just for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no initialization charge and asks no monthly commitment for services delivered during normal working hours. Many support firms demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for fast repairs so you will not be forced to allow simple problems to fester.
- Complete Records of Delivered Services
Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all billed services. Unlike many independent consultants or local support organizations who offer minimal documentation or details of services performed, each service provided by Progent is tracked by full documentation. Each Progent consultant has use of the service reports sent by each consultant to each client. The discipline of documenting and archiving service activity results in more effective service and avoids a variety of typical misfortunes such as when a support customer is virtually held captive to a consultant who wonít release the keys to the kingdom.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to offer 24x7 network monitoring services based on MS Operations Manager. Microsoft Operations Manager allows your network support to be proactive instead of reactive. By uncovering possible problems before they cause lost productivity, network monitoring can save your information network from stressful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.