Fast and Affordable Online Technical Support for Chesapeake Virginia Networks
Immediate Remote Technical Support for Chesapeake SystemsFor organizations located in Chesapeake Virginia, Progent offers remote support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered remote troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to help with complex networking problems, plus the services of CISSP-qualified cybersecurity consultants to handle advanced security architecture and diagnostic issues.

Progent's remote technical support experts provide exceptional value because they have the practical experience and are equipped with the sophisticated technology required to resolve most information system issues quickly. Efficient support lowers immediate costs because solutions use up fewer chargeable consulting minutes. Online support also eliminates the expense of sending a consultant to your site. Your organization benefits additionally with incidental expenses by minimizing or eliminating system downtime and related costs due to business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive remote consulting know-how is particularly valuable for organizations that depend on public clouds for vital network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an alternative.

Progent's pricing model for remote help is structured to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you are billed just for the services that you receive. In contrast to many online support organizations, Progent imposes no service activation charge or minimum payments. Progent's one-minute billing unit and clean model for billing save you from scenarios where quick solutions somehow turn into big tabs. Progent's penchant for handling problems efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of optimized tools and field-tested processes which ensure the highest level of effectiveness for remote help and repair for IT systems of any size. Progent provides safe Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the consultants of Progent's Technical Response Center to connect to your company's network remotely without violating corporate security.

Progent's powerful technical support database application stores extensive documentation describing all support that Progent's clients have been provided. Progent's authorized service personnel have access to the records of services rendered to each Progent customer by any Progent engineer. This archive of trouble tickets and resolutions is structured as an easily accessible internal database that enables Progent's remote technical professionals to share their experiences company-wide to ensure that the value of Progent's technical support improves daily. Progent's advanced accreditations and working relationships with major vendors including Cisco and Microsoft make available additional massive technical support databases and permit fast response from manufacturers' in-house engineering staff so Progent's online consulting specialists can come up with optimal solutions promptly.

Online technical support services provided by Progent to clients in Chesapeake Virginia include:

ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price services intended to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions used by many of the world's leading corporations. Progent's ProSight line of network monitoring and management services addresses all key facets of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based machine learning tools to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based AV products. ProSight ASM protects local and cloud resources and offers a unified platform to automate the entire threat lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup/restore product vendors to produce ProSight Data Protection Services (DPS), a selection of offerings that provide backup-as-a-service. ProSight DPS products automate and monitor your backup operations and enable non-disruptive backup and fast recovery of vital files/folders, apps, system images, and VMs. ProSight DPS lets your business protect against data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, user error, ill-intentioned insiders, or application bugs. Managed services available in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide businesses of all sizes a flexible and affordable alternative for assessing, validating, scheduling, applying, and tracking updates to your dynamic IT system. In addition to maximizing the security and reliability of your computer network, Progent's patch management services free up time for your in-house IT team to concentrate on more strategic projects and tasks that deliver the highest business value from your network. Find out more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo technology to protect against password theft by using two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a protected online account and give your password you are asked to confirm who you are on a unit that only you possess and that uses a different ("out-of-band") network channel. A wide selection of devices can be used for this second means of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can designate several validation devices. For details about Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of in-depth reporting plug-ins designed to work with the top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security companies to deliver centralized control and world-class security for your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further level of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, track, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming network management activities, WAN Watch can knock hours off common chores like network mapping, expanding your network, finding devices that need critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management personnel and your Progent consultant so that any looming issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your core network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with information security standards, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's ability to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup/recovery system that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract IT programs. Progent's rates for longer-term consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these important areas of information technology allows clients to execute critical initiatives within budget and on schedule. Progent's special remote engineering services include:

  • Help Desk Support
    Progent's Call Center support programs for organizations with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that manages all aspects of remote desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Help Desk Co-management services allow your business to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution built around the top PSA platform for handling service requests, ticketing, responsibility, status tracking, and reporting.

    Progent's Help Desk Call Center staff of experienced information technology professionals offers your customers in Chesapeake Virginia fast communication with a reliable support group with extensive experience delivering telephone-based help and remote troubleshooting for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Call Center the reputation as a key enabler of business success, and Progent's aim is to resolve instead of merely report technical problems.

  • Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Consulting Group can supply phone-based advanced engineering support and training in specific business application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and training for Microsoft applications such as CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. To read additional information about Progent's expertise, custom development, and education services, go to Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts offer advanced online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of System Center2, extend or tune an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Chesapeake Virginia online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can adapt Operations Manager for your environment so your IT maintenance is proactive and automated. By detecting looming trouble spots before they expand into downtime, remote monitoring can avoid inconvenient and costly information system failures. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems based on a mix of operating systems.
How Your Chesapeake Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency remote support with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Chesapeake Virginia, Progent's online network support engineers are ready to provide effective and cost-effective IT support the instant your company has to have it. Over 20 years of offering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to refine online access technology to solve network problems rapidly while avoiding the cost and lost time associated with on-premises service visits.

Even if your Chesapeake company deals with a regular independent consultant or maintains a full time organization that can deal with typical network problems, Progent's Microsoft and Cisco certified consultants are available to offer an easy and seamless virtual extension of your on-site resources in cases when your usual service personnel either don't have the time or the expertise to deal with unexpected system crises or particularly tough integration problems.

Benefits of Progent's Network Help for Organizations in Chesapeake Virginia
Progent's remote IT consulting services enable your Chesapeake business to experience the advantages of timely, world-class network support without the cost of maintaining an in-house IT staff. Your network will acquire added strategic value by becoming more reliable, efficient, and secure. Benefits to your business include:

  • Seamless remote extension of your on-site IT resources
    With most companies in Chesapeake Virginia, nearby computer service providers, whether represented by independent consultants or a full-time IT staff, can deal with typical network issues. However, major troubles may spring up when local resources are overstretched or absent, and some problems may be associated with technology that is unfamiliar to your onsite service people. In these cases, Progent's online support specialists give you a convenient, fast, and economical solution to augment your local help and to convey valuable information to improve your capability to resolve future issues locally.

  • Reduced Dependence on Freelance Service Providers
    For network maintenance, smaller organizations often rely on individual freelance service providers. While independent consultants have less internal costs than big support firms and can afford to charge marginally less, they are occasionally overbooked, making it hard to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, sick, on a trip, or in class, the lack of backup personnel may force your business to go without assistance during an IT crisis. As your network grows, network downtime and problems with critical software are more expensive. The budget you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers a ready source of backup service experts to make sure your IT system remains up and running.

  • Build a Solid Foundation for Seamless Growth
    Organizations typically start with an IT architecture created on a shoestring budget. Lacking a scalable framework, slap-dash fixes often get piled onto a weak foundation. When a company grows, stability and scalability problems can impede the success of the business. Such badly designed systems need proper analysis, smart long-term planning, and extensive IT expertise to evolve to a system architecture that can provide the solid foundation to handle critical business demands and simplify downstream growth.

  • Work with Solution Providers Instead of Product Vendors
    Smaller businesses need advice and technical training to navigate through an ever more complicated array of product options capable of accelerating business growth and improving efficiency. Businesses hardly need a computer consultant who is attempting to sell a specific vendor's technology. IT consulting and product selling can lead to a scenario where the recommended solution is built around a profitable technology instead of the genuine needs of a client. Progent eliminates these dilemmas by offering just services instead of products. This allows Progent to match technical expertise with the real interests of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of technical experience, refined remote support software, and understanding of corporate IT enable offices to escape the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance service providers, or limited internal IT help.

Progent adds value by providing:

How Does My Business Start Receiving Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.



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    Progent's CISSP-certified cybersecurity experts can assist organizations of all sizes with any facet of IT security. Progent can help create cost-effective cybersecurity solutions that protect a small office against advanced threats or Progent can plan, deploy, and monitor an end-to-end security strategy for hybrid enterprise networks that accommodate local, online, and mobile clients accessing IT resources distributed over multiple physical sites and public and private clouds.


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