Fast Online Technical Support for Chesapeake Networks
For businesses in Chesapeake or anywhere in the state of Virginia, Progent provides online support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to companies in every state in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to help with challenging networking issues, plus the services of CISSP-qualified security consultants to handle advanced security architecture and diagnostic jobs.
Progent's online technical support engineers offer exceptional leverage because they possess the practical experience and are equipped with the advanced technology necessary to solve most information system problems quickly. This reduces immediate costs since solutions use up fewer chargeable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your organization saves additionally in indirect expenses by reducing or avoiding network outages and related costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive remote consulting know-how is especially helpful for businesses that depend on public clouds for vital infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an option.
Progent's pricing model for online help is designed to leverage your IT service dollar. Progent bills per minute for phone assistance, so you are charged exclusively for the services that you receive. Unlike typical online service organizations, Progent imposes no startup charge or minimum payments. Progent's per-minute granularity and clean model for pricing do away with scenarios where fast fixes manage to turn into large tabs. Progent's penchant for handling technical issues quickly means your business saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered a set of optimized technologies and field-tested processes that ensure the maximum degree of effectiveness for remote help and repair for IT systems of any size. Progent offers safe VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the staff of Progent's online support team to link to your company's computer system without compromising system security.
Progent's powerful service database application maintains detailed records of the support that Progent's customers have been provided. Progent's staff service personnel have access to the details of support rendered to each Progent client by every consultant. This history of problems and repairs is structured as a readily accessible internal database that permits Progent's remote support experts to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's high-level certifications and working relationships with key technology companies such as Cisco and Microsoft open up additional massive technical knowledge bases and allow priority access to manufacturers' in-house support staff so Progent's remote service specialists can find optimal solutions in the least time.
Remote technical services available from Progent to businesses in Chesapeake and throughout the state of Virginia include:
Certified Windows Support
Progent's Microsoft-premier remote support engineers offer network repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can assist you with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Exchange 2010 management,
SharePoint 2013 design,
Skype for Business Server planning and deployment support, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server support, and
Windows Essentials cloud integration.
Progent also offers a wide range of affordable PC desktop services to assist your company to install, integrate, repair, and administer desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop support services include providing Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the management of your PCs and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the premier accreditation for network infrastructure consultants, and indicates a person's network technology knowledge at the expert level. Cisco-qualified CCIEs can handle the most complex issues occurring in network infrastructure design, deployment, management, compliance, and repair. Cisco qualified CCIEs operate closely with Cisco's in-house product support engineers in isolating problems with IOS Software network management tools and coming up with workarounds or locating program updates. Cisco qualified CCIEs provide excellent value because their deep expertise permits them to find solutions for problems rapidly. In common cases, less qualified service providers can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can communicate with your computer system by means of the latest on-line support technology to perform quick, safe, and economical diagnosis and repair.
Progent's CCIEs offer expertise in the entire range of Cisco's market leading selection of infrastructure devices. Cisco infrastructure consulting offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch support, Cisco Nexus switch consulting services, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco VoIP phones and IP video desktop phones support and wireless IP phones integration, Cisco Meraki Wi-Fi AP planning and set up, Aironet Wireless APs consulting services, Cisco wireless controllers consulting, Cisco VPN and Network Security Setup and troubleshooting help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers online and onsite wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Premier System Security Consultants
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of system protection services to bolster the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or assist your business to clean up rapidly after a damaging breach. Security services offered by Progent cover comprehensive information security audits utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick recovery from virus and worm assaults; installing firewalls; building safe mechanisms for off-site and mobile access; guarding your email infrastructure against viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers expert online support services to help organizations of any size integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that seamlessly combine local resources as well as public cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of cloud migration services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable process for recovering applications and services rapidly following a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also enables transparent testing for disaster recovery, updates and fixes and can produce reports to verify complete service recovery, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist you to design, deploy, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud solutions that provide maximum availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high degree of automation independent of the physical components used by the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide phone-based support services to cover a wide array of information technologies including system infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Windows integration. For server hardware economization and simplified management in environments that combine Linux with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also assist with migration from legacy applications to MS Windows or Linux-based environments. Progent's group-based approach to solving network problems enables quick escalation, when required, to engineers with task-relevant experience to tackle complex situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can offer emergency phone-based help analyzing anomalies within UNIX/Linux systems based on leading derivatives of UNIX including:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price managed services designed to allow small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by many of the industry's top enterprises. Progent's ProSight line of network monitoring and management services covers all critical aspects of modern networking such as email protection, security and compliance, automated backup/recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to guard endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight ASM protects local and cloud resources and offers a unified platform to address the complete threat progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and enables fast recovery of critical files, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security companies to provide web-based management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, track, enhance and troubleshoot their networking hardware like switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management personnel and your Progent consultant so that all potential problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your company's preparedness to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup system that aligns with your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology projects. Billing charges for longer-term consulting tasks are determined according to the qualifications of the consultants required. Progent's background in these special fields of computer technology enables customers to complete critical projects within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Chesapeake Business Can Contact Progent's Online Technical Support Professionals
Call Center Support
Progent's Help Desk service offerings for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are designed for companies who don't have the budget to assemble and manage an internal Help Desk Call Center but who require fast access to an efficient Call Center with proficient telephone assistance plus the expertise to escalate the most challenging trouble tickets to high-level consultants.
Progent's Call Center consulting services can aid you in building an efficient new Help Desk or revamping your current organization, identifying or customizing Help Desk software to handle the special demands of your corporation, or adding temporary online staff to supplement your internal Call Center team to handle high-demand scenarios such as software transitions, major updates, or installing brand new business software.
Progent's Help Desk Call Center team of experienced information technology professionals offers your clients in Chesapeake or anywhere in the state of Virginia instant communication with an efficient network service resource with extensive background offering phone help and remote troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center recognition as a major contributor to business success, and Progent's intent is to solve rather than just track technical problems.
- Business Applications Services: Education, Development, and Problem Solving
Progent's Applications Consulting staff can supply phone-based professional consulting support and education in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for familiar Microsoft business applications such as CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's expertise, customization, and education services, refer to Progent's Applications Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of System Center 2016, expand or optimize your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers companies in Chesapeake, or anywhere in the state of Virginia, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to fit your business so that your network support is proactive and automated. By detecting looming issues before they result in crashes, proactive monitoring can minimize disruptive and expensive network failures. Progent can also provide help with network monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks that support a combination of platforms.
To contact Progent about urgent remote assistance with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
For companies and new ventures in Chesapeake or throughout the state of Virginia, Progent's online computer support engineers can deliver effective and cost-effective system support whenever your company has to have it. More than a decade of providing remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to fine tune online access tools to repair IT problems rapidly while eliminating the cost and lost productivity associated with on-premises support calls.
Even if your Chesapeake business relies on a local freelance consultant or maintains a full time IT staff that know how to deal with day-to-day computer problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the knowledge to solve unexpected network emergencies or especially tough integration projects.
Features of Progent's Remote Network Services for Chesapeake
Progent's phone support, Internet-based repair, system security expertise, and network administration services offer businesses in Chesapeake or throughout the state of Virginia the greatest leverage for your IT budget. Whether you need one-time phone support and Internet-based troubleshooting or ongoing Help Desk Call Center services and system management, Progent's experts can deliver your company enterprise-level IT support while permitting you to avoid the cost and hassle of running a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Phone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to companies in Chesapeake and is also ideal for networks in geographic regions of Virginia that lack technicians with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Partner support company, Progent has the advantage of a broad selection of Microsoft support utilities, technical databases, and continuing training.
- Per Minute Billing to Minimize Expenses
Progent offers remote help on a by-the-minute billing plan, so you are billed only for the support you use. Progent has no minimum charge for online help and imposes no monthly retainer for services delivered during regular working hours. This protects you from paying big invoices for quick fixes.
- Access to Cisco Network Architecture Specialists
Progent's certified experts for Cisco can provide access to authorized professionals who have experience in planning, implementing, and troubleshooting networking solutions powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you build high-speed, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Experts Consulting
Progent's basic support services consist of system integration, Microsoft Exchange Server expertise, network security design, and Help Desk Call Center services. Progent's Application Experts Team can provide in-depth consulting support for specific application areas. Support offered by the Application Experts Group includes:
Dynamics GP/Great Plains Support and Programming
Microsoft Project and Project Online Support
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Consulting
BI Reporting Development and Training
Business Information (BI) Reporting Consulting and Training
UNIX, Linux and Solaris Support
Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Design, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle Project Management and Software Programming
MySQL DBA Services and Software Design
Apple Mac Consulting
Amazon Marketplace Web Service (Amazon MWS) Programming
By providing a full service one-stop source for IT generalists and specialists, Progent is able to deliver fast, inexpensive, and comprehensive information technology solutions that meet the specific requirements of your company.
- State of the Art Online Access Software
Protected remote access allows Progent's support professionals to observe exactly what your users see. This makes it possible to find quick solutions to problems that could otherwise require a costly onsite service call. Cutting-edge online access tools and experienced technicians together enable Progent to resolve most network issues rapidly and affordably. Progent is an industry leader in online support and remote system monitoring.
- Support for Leading VPN Gateways
Progent can provide secure Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.
- 24x7 Support for Maximum Network Uptime
For organizations with line-of-business applications, Progent offers optional round-the-clock online technical services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help produce high network availability.
- Help Desk Services
Progent's Help Desk outsourcing services are intended specifically for budget-constrained companies whose workers require immediate access to a Help Desk Call Center with expert phone support and full escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of IT background, refined remote support tools, and understanding of corporate IT enable offices to avoid the limitations of exclusive dependence on smaller service firms, individual freelance consultants, or over-stretched internal resources.
Progent stands out by providing:
How Does Our Company Begin Getting Remote Network Support from Progent?
- In-depth Expertise in Microsoft's Complete Family of Server Platforms
Progent can provide world-class expertise for Microsoftís powerful server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration help, Microsoft Windows Server 2008 R2 migration, Windows 2003 upgrades, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration, Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 migration, plus MS SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-premises help by the minute. Consequently, you are charged exclusively for received services. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in areas where Progent provides on-site service, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no minimum charge and asks no monthly commitment for services provided during regular business hours. Many support organizations impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for quick solutions so you won't be tempted to permit minor problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to resolve technical issues that are within their scope, Progent can focus on providing hard-to-find skills where Progent has few competitors. Companies who work with familiar freelance consultants or who employ internal IT personnel benefit when Progent passes on information about critical technology and tested processes to make their IT environments more robust, protected, and productive.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to offer round-the-clock network monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering potential problems before they cause downtime, system monitoring can save your IT network from stressful and expensive service losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.