Immediate Online Support for Chesapeake Virginia Computer Networks
For companies in Chesapeake Virginia, Progent offers remote help for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have delivered online support to companies in every state in the U.S. (See testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to solve complex networking issues, plus the assistance of CISSP-qualified security experts to help with advanced security architecture and diagnostic issues.
Progent's online support experts offer excellent value due to the fact that they have the practical background and are equipped with the sophisticated technology required to solve the majority of information system issues quickly. This reduces immediate expenses because service calls use up minimal chargeable consulting minutes. Remote help also eliminates the expense of sending a consultant to your office. Your organization saves even more in indirect costs by minimizing or avoiding system outages and related losses resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive remote technical support expertise is especially helpful for organizations that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be useful.
Progent's pricing model for remote support is designed to stretch your IT service dollar. Progent charges per minute for phone assistance, so you are charged only for the services that you receive. In contrast to many remote support organizations, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for billing save you from situations where quick solutions manage to turn into substantial invoices. Progent's penchant for disposing of technical issues quickly means you saves money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a set of customized technologies and field-tested methodologies which permit the maximum degree of effectiveness for online technical support and troubleshooting for information systems of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the staff of Progent's remote service group to interface to your computer system without compromising network security.
Progent's sophisticated customer support reporting system maintains thorough histories describing all service that Progent's clients have received. Progent's staff service personnel have access to the records of support rendered to every Progent client by every Progent engineer. This history of anomalies and resolutions is stored as a conveniently exploitable internal knowledge base that permits Progent's remote support experts to communicate their knowledge with the whole team to make sure that the quality of Progent's support grows over time. Progent's high-level certifications and working associations with key technology companies such as Cisco and Microsoft open up additional massive technical databases and permit fast response from manufacturers' internal product engineers with the result that Progent's online service experts can find the most efficient solutions quickly.
Online support available from Progent to customers in Chesapeake Virginia include:
Authorized MS Windows Support
Progent's Microsoft-expert online support professionals offer computer troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can assist your company with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server integration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of cost-effective PC desktop consulting and support services to assist you business to deploy, configure, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 upgrade assistance plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the highest recognition for networking professionals, and indicates an individual's networking skills at the expert level. Cisco-qualified CCIEs can deal with the most stubborn challenges associated with network design, integration, administration, security, and repair. Cisco CCIEs work with the highest priority with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network administration utilities and coming up with alternate approaches or identifying software updates. Cisco CCIEs represent an excellent cost-effectiveness because their deep expertise allows them to find solutions for problems quickly. In common instances, less seasoned consultants can struggle for many hours or even days with the same tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can connect to your environment via advanced remote support tools to provide quick, secure, and economical analysis and repair.
Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.
Progent locations in
Hampton Roads Metro Area
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of connectivity appliances. Cisco technology expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers planning and management, Catalyst switch consulting and support, Cisco Nexus switch consulting and support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless IP phones integration, Cisco Meraki Wi-Fi AP planning and configuration, Cisco Aironet Access Points deployment help, Cisco wireless controllers consulting, Cisco Security and VPN engineering help, and SIP and CUBE integration solutions for SIP trunks and CUBE integration consulting. Progent also offers remote and on-premises wireless site surveys to help you to modernize your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Experts
Progent's certified CISM and CISSP cybersecurity experts offer a variety of security solutions that can enhance the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or assist your company to recover rapidly following a serious breach. Security consulting services offered by Progent cover in depth data security audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from malicious attacks; setting up firewalls; building secure techniques for off-site and mobile communication; securing your email infrastructure against viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers advanced remote support services to help companies of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that utilize local resources along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a repeatable runbook for restoring applications and services rapidly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also enables transparent testing for site recovery, upgrades and patches and can generate reports to verify complete service restoration, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, configure, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high level of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists can provide online consulting services to cover a wide array of information technologies such as system architecture, messaging solutions, system and operational security, plus UNIX/Linux and Windows integration. For server hardware economization and easy administration in networks that combine Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux environments. Progent's team-oriented methodology for resolving network problems enables fast escalation, when required, to consultants with task-relevant experience to tackle challenging situations. This accelerates repair of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can provide emergency remote help resolving problems within UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX such as:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate services designed to allow small and medium-size businesses to benefit from the same advanced technology used by some of the industry's leading enterprises. Progent's ProSight series of IT management outsourcing services covers all key facets of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete malware attack lifecycle including filtering, detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical data, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to provide web-based control and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, optimize and debug their connectivity hardware like routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that need important updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so all potential problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The interview is designed to assess your organization's preparedness to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup/recovery system that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special IT projects. Progent's charges for ongoing consulting tasks are set according to the level of expertise of the engineers involved. Progent's experience with these important areas of information technology allows customers to complete critical projects economically and on schedule. Progent's project-based online engineering solutions include:
How Your Chesapeake Company Can Contact Progent's Remote Service Professionals
Call Center Services
Progent's Help Desk support programs for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Helpdesk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Help Desk consulting services can aid you in establishing an effective new Help Desk Call Center or improving your existing one, identifying or enhancing Call Center application software to handle the special needs of your corporation, or providing occasional online personnel to reinforce your existing Help Desk Call Center team during high-demand situations like software migrations, mass upgrades, or installing brand new applications.
Progent's Help Desk staff of seasoned information technology professionals offers your workers in Chesapeake Virginia instant access to an effective network service resource with substantial experience offering telephone-based help and online troubleshooting for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk Call Center the reputation as a key enabler of company productivity, and Progent's goal is to solve rather than merely report IT issues.
- Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Consulting Team provides remote advanced engineering support and training in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for popular Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's expertise, custom development, and education services, visit Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a previous version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Chesapeake Virginia remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to fit your environment so that your IT support is proactive and automated. By anticipating looming problems before they evolve into network outages, remote monitoring can minimize disruptive and costly network failures. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Windows systems, or systems that support multiple OS platforms.
To contact Progent about urgent phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Support, call 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in Chesapeake Virginia, Progent's online computer support engineers can deliver expert and cost-effective IT help whenever your business needs it. Long experience offering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine online connectivity technology to fix IT problems quickly while avoiding the cost and lost time that comes with on-premises support visits.
Even if your Chesapeake company relies on a local independent support technician or employs a full time organization that can deal with ordinary computer problems, Progentís Microsoft and Cisco certified consultants can provide a convenient and transparent remote expansion of your on-site resources for situations when your regular service personnel either don't have the availability or the expertise to address unexpected system emergencies or especially complicated integration projects.
Features of Progent's Remote Network Support for Chesapeake Virginia
Progent's online help, remote troubleshooting, system security expertise, and network management services offer companies in Chesapeake Virginia unparalleled leverage for your support budget. Whether you need one-time phone help and Internet-based network repair or full-time Help Desk services and system administration, Progent's professionals can provide your company enterprise-level IT support while allowing you to avoid the expense and hassle of running a large in-house IT organization. Key features of Progent's online help services include:
- Fast Telephone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can provide fast and economical expertise to businesses in Chesapeake Virginia and is also ideal for networks in geographic areas that lack consultants with proven experience supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the use of a broad range of Microsoft support utilities, technical databases, and continuing training.
- Per Minute Rates to Reduce Costs
Progent offers online support on a by-the-minute basis, so you are charged only for the services you use. Progent requires no minimum fee for phone support and requires no periodic retainer for services provided during regular business hours. This keeps you from facing big invoices for simple fixes.
- Access to Cisco Network Infrastructure Experts
Progent's registered experts for Cisco offers help from authorized professionals who have skill in designing, deploying, and supporting networking environments powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build fast, reliable, and protected infrastructure for fixed and mobile networking.
- Application Specialists Group
Progent's basic consulting offerings include system integration, MS Exchange consulting, network security design, and Help Desk Co-management services. Progent's Experts group offers world-class consulting support for specific business applications. Support offered by the Application Experts Team includes:
Microsoft Dynamics GP Consulting and Customization
Microsoft Project Support
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Programming, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle Management Support and Application Programming
MySQL Database Administration and Application Programming
Apple Macintosh Support
Amazon MWS Application Development
By offering a convenient one-stop source for IT generalists and application experts, Progent can deliver timely, inexpensive, and thorough IT solutions that fit the specific requirements of your company.
- State of the Art Remote Access Software
Secure remote access permits Progent's service experts to see exactly what your users see. This makes it possible to find fast solutions to problems that could otherwise require an expensive personal visit. Effective online access software and expert engineers combine to enable Progent to resolve most IT issues rapidly and affordably. Progent is an industry leader in online troubleshooting and automated network tracking.
- Support for Leading VPN Gateways
Progent supports safe Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- Round-the-Clock Service for Maximum System Availability
For companies with mission-critical applications, Progent can provide optional 24x7 online support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager, this offering can help produce high system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are intended specifically for budget-constrained organizations whose clients need instant recourse to a Help Desk service with effective telephone support and complete escalation capability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of IT expertise, fine tuned support software, and familiarity with corporate IT enable companies to avoid the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.
Progent adds value by providing:
How Does My Business Start Receiving Online Technical Support from Progent?
- Certified Knowledge of Microsoft's Complete Family of Servers
Progent offers world-class expertise for Microsoftís leading server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration consulting, Windows Server 2008 upgrades, Microsoft Windows 2003 Server upgrades, Microsoft Exchange 2019 deployment, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange 2010 Server support, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-site help per minute. Consequently, you are charged exclusively for received support. Progent does not demand a higher rate for off-hours or priority support, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and requires no retainer for support services delivered during normal business hours. Many support firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick fixes so you won't be forced to permit minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to resolve technical issues that are within their scope, Progent can focus on offering hard-to-find skills where Progent has few competitors. Companies who utilize familiar freelance service providers or who employ in-house support personnel benefit when Progent transfers information about new technology and proven methodologies to make their networks more reliable, protected, and efficient.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only IT service companies to provide round-the-clock network monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory instead of reactive. By uncovering possible issues before they cause downtime, network monitoring can keep your IT network from stressful and costly service disruptions.
To initiate Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.