Fast Online Technical Support for Chesapeake Information Networks
Urgent Online Help for Chesapeake NetworksFor businesses located in Chesapeake or anywhere in Virginia, Progent provides online technical support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified professionals have delivered online troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle challenging networking problems, plus the assistance of CISSP-accredited cybersecurity consultants to help with advanced security design and diagnostic issues.

Progent's online technical support engineers offer exceptional value because they possess the practical background and are equipped with the sophisticated tools necessary to resolve most network problems quickly. Efficient support lowers direct expenses since service calls accumulate fewer billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your organization saves additionally in indirect costs by reducing or eliminating system outages and related costs stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's advanced online consulting expertise is especially valuable in environments that depend on public clouds for critical network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be useful.

Progent's billing model for remote support is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are charged just for the services that you actually get. In contrast to many online support companies, Progent asks for no startup charge or minimum fees. Progent's per-minute granularity and simple policy for billing prevent scenarios where quick solutions manage to turn into major tabs. Progent's penchant for dealing with technical issues quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined an arsenal of customized technologies and proven methodologies which ensure the maximum degree of effectiveness for remote consulting and troubleshooting for information systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the staff of Progent's online support team to interface to your environment remotely without violating corporate security.

Progent's advanced technical support database application includes detailed histories for all service that Progent's customers have been provided. Progent's staff consultants have access to the specifics of services rendered to each customer by every engineer. This archive of problems and fixes is organized as a conveniently retrievable support knowledge base that allows Progent's remote support engineers to communicate their experiences with the whole team to ensure that the value of Progent's technical support improves over time. Progent's extensive list of certifications and close relationships with major vendors including Cisco and Microsoft make available additional vast support knowledge bases and permit priority response from vendors' in-house engineering staff with the result that Progent's remote consulting experts can arrive at the best resolutions in the least time.

Online services available from Progent to businesses in Chesapeake and throughout the state of Virginia include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price services intended to enable small and medium-size organizations to utilize the same advanced IT solutions used by some of the world's top corporations. Progent's ProSight line of IT management outsourcing services covers all critical facets of modern networking such as email protection, security and compliance, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis technology to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the complete threat lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital data, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to provide web-based control and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, enhance and debug their connectivity hardware such as routers, firewalls, and access points plus servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating appliances that need important updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management staff and your Progent engineering consultant so all potential problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance consultant. The interview is designed to help assess your organization's preparedness either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup environment that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special IT programs. Billing rates for longer-term development or consulting tasks are set based on the level of expertise of the consultants required. Progent's experience with these important fields of computer technology enables clients to complete critical initiatives within budget and on time. Progent's project-based online engineering services include:

  • Call Center Services
    Progent's Help Desk Call Center support programs for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are ideal for companies who don't have the money or time to build and maintain an in-house Call Center but who require quick response from a dependable Call Center with proficient phone assistance as well as the ability to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Call Center is intended for bigger businesses and serves as a seamless addition to your existing Helpdesk team. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative for complex network challenges, or be ready in those situations when your regular service providers are overwhelmed.

    Progent's Call Center team of veteran information technology consultants provides your computer users in Chesapeake or anywhere in the state of Virginia fast contact with an efficient network service group with substantial background delivering phone consulting and online repair service for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk the reputation as a solid enabler of business performance, and Progent's aim is to fix and not just report technical problems.

  • Business Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting staff can supply remote and in-depth consulting support and education in key business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for popular Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information concerning Progent's expertise, custom development, and training services, visit Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers companies in Chesapeake, or anywhere in the state of Virginia, remote hybrid network monitoring by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to suit your environment so that your computer support is proactive and automated. By exposing looming issues before they evolve into full-scale emergencies, system monitoring can avoid disruptive and expensive information system breakdowns. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or networks based on a variety of operating systems.
How Your Chesapeake Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency remote help with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Support, call 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Chesapeake or anywhere in the state of Virginia, Progent's online computer support engineers are ready to deliver professional and affordable system support the instant your company requires it. More than 15 years of providing online tech support has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to repair IT problems quickly while eliminating the cost and lost productivity associated with on-premises service calls.

Even if your Chesapeake office works with a local freelance support technician or maintains a full time IT staff that know how to handle day-to-day network problems, Progentís Microsoft certified consultants can still offer an easy and seamless virtual extension of your local resources in cases when your usual IT support personnel either lack the bandwidth or the experience to deal with unexpected system emergencies or especially tough integration projects.

Features of Progent's Remote Network Services for Chesapeake
Progent's online support, remote troubleshooting, network security consulting, and system administration services offer offices in Chesapeake or throughout the state of Virginia the greatest leverage for your IT investment. Whether you need occasional phone help and Internet-based network repair or ongoing Help Desk outsourcing services and system management, Progent's professionals can provide your business enterprise-level network support while permitting you to avoid the cost and administration overhead of carrying a full-service in-house IT organization. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT experience, fine tuned remote support software, and familiarity with enterprise networking allow companies to avoid the limitations associated with exclusive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of real-world professional experience, at the front lines of IT service, executing a broad range of technical tasks for an extensive mix of businesses. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting team. This guarantees that you get not just world-class technical skills, but also a support engineer with proven methods for applying computer knowledge to solve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-site visits per minute. Consequently, you are invoiced just for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no initialization charge and asks no monthly commitment for services delivered during normal working hours. Many support firms demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for fast repairs so you will not be forced to allow simple problems to fester.

  • Complete Records of Delivered Services
    Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all billed services. Unlike many independent consultants or local support organizations who offer minimal documentation or details of services performed, each service provided by Progent is tracked by full documentation. Each Progent consultant has use of the service reports sent by each consultant to each client. The discipline of documenting and archiving service activity results in more effective service and avoids a variety of typical misfortunes such as when a support customer is virtually held captive to a consultant who wonít release the keys to the kingdom.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to offer 24x7 network monitoring services based on MS Operations Manager. Microsoft Operations Manager allows your network support to be proactive instead of reactive. By uncovering possible problems before they cause lost productivity, network monitoring can save your information network from stressful and expensive service disruptions.
How Does Our Company Begin Receiving Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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