Fast and Affordable Remote Support for Chesapeake IT Networks
For businesses in Chesapeake or anywhere in Virginia, Progent provides online help for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to help with challenging infrastructure problems, as well as the assistance of CISSP-accredited cybersecurity consultants to handle advanced security design and troubleshooting issues.
Progent's online technical support experts offer exceptional value because they possess the practical background and are equipped with the sophisticated technology required to resolve the majority of network issues quickly. Efficient support reduces immediate expenses because service calls accumulate fewer billable minutes. Online support also avoids the cost of dispatching a consultant to your site. Your company saves even more in indirect expenses by minimizing or avoiding system downtime and associated costs due to business disruption, upset clients, idle workers, and distracted executives. Progent's advanced remote consulting know-how is especially valuable in environments that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an option.
Progent's pricing model for online support is designed to stretch your IT service investment. Progent charges per minute for phone assistance, so you are billed just for the services that you actually get. Unlike typical remote service companies, Progent requires no initialization charge or minimum fees. Progent's one-minute billing unit and clean model for billing do away with situations where speedy. minor fixes manage to turn into big bills. Progent's skill at disposing of technical issues quickly means you spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a collection of customized tools and field-tested processes that promote the maximum level of effectiveness for online help and repair for information networks of all sizes. Progent provides secure VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the staff of Progent's Technical Response Center to communicate with your network without violating system security.
Progent's advanced technical support reporting system maintains extensive records for the support that Progent's clients have received. Progent's team engineers have access to the details of support rendered to each Progent customer by every Progent consultant. This database of issues and repairs is stored as a quickly searchable proprietary database that permits Progent's online technical professionals to share their knowledge company-wide to make sure that the value of Progent's technical support grows over time. Progent's advanced certifications and close associations with key technology companies such as Cisco and Microsoft open up other vast technical knowledge bases and allow priority response from vendors' in-house support staff so Progent's remote service specialists can arrive at optimal resolutions in the least time.
Online technical services available from Progent to businesses in Chesapeake and throughout the state of Virginia include:
Certified MS Windows Expertise
Progent's Microsoft-certified remote service engineers can deliver network troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can assist you with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Skype for Business Server planning and deployment support, Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop services to help your company to install, integrate, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the management of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE credential is the premier recognition for networking consultants, and indicates an individual's network technology knowledge at the expert level. Cisco-qualified CCIEs know how to resolve the most stubborn issues surrounding network infrastructure design, installation, maintenance, security, and problem solving. Cisco qualified CCIEs work closely with Cisco's internal product support engineers in analyzing problems with IOS Software network management utilities and coming up with alternate approaches or locating program patches. Cisco CCIEs represent an excellent value because their depth of expertise permits them to resolve problems quickly. In typical cases, less seasoned consultants can wrestle for many hours or days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can interface to your environment by means of the latest remote troubleshooting tools to perform quick, secure, and economical diagnosis and repair.
Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.
Progent locations in
Hampton Roads Metro Area
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's top-selling selection of connectivity products. Cisco networking consulting available from Progent includes ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers consulting, Catalyst switch integration and support, Nexus switch consulting, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco VoIP phones and IP video desktop phones solutions and wireless IP phones solutions, Cisco Meraki Wi-Fi AP layout and configuration, Cisco Aironet Wireless APs engineering help, Cisco wireless controllers integration consulting, Cisco VPN Consulting services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
CISM and CISSP Certified Network Security Consultants
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants can provide a range of system protection solutions to strengthen the defenses of your Microsoft Windows, macOS and OS X, or Linux environment against assaults or assist your business to recover quickly following a serious breach. Security consulting services available from Progent cover thorough information security and compliance assessment utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; fast cleanup after malicious assaults; integrating firewalls; establishing secure architectures for remote and mobile access; protecting your email infrastructure against viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced online consulting to help companies of any size integrate their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that combine on-premises resources along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of background delivering advanced consulting services online, and Progent can help you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a repeatable process for recovering services quickly after a breakdown. SRM provides centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also allows transparent testing for site recovery, updates and fixes and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high degree of automation independent of the physical components making up the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide remote support services to cover a wide range of computer technologies including network architecture, email systems, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified administration in environments that include Linux with Microsoft Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to Windows or Linux-powered solutions. Progent's team-based approach to solving network problems promotes fast escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts service expense.
Important Linux versions for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate services designed to enable small and mid-size organizations to utilize the same cutting-edge technology deployed by some of the industry's top enterprises. Progent's ProSight series of network management outsourcing services covers all critical aspects of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including blocking, identification, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you prove compliance with government and industry information protection regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup processes and enables fast recovery of critical data, apps and VMs that have become unavailable or corrupted due to component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to provide web-based management and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that require critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT personnel and your assigned Progent consultant so all potential issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can save as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an objective assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security regulations, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's preparedness to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup system that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for contract information technology projects. Progent's charges for ongoing consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these special fields of computer technology allows clients to complete critical projects within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Chesapeake Business Can Contact Progent's Remote Support Experts
Call Center Expertise
Progent's Call Center support alternatives for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.
Progent's Help Desk consulting expertise can aid you in building an effective new Help Desk or enhancing your current organization, selecting or enhancing Help Desk application software to meet the particular demands of your corporation, or adding occasional phone support staff to reinforce your in-house Call Center resources to handle demanding situations such as software transitions, mass upgrades, or rolling out new business software.
Progent's Help Desk Call Center staff of veteran information technology experts offers your computer users in Chesapeake or anywhere in the state of Virginia immediate access to an effective network service resource with years of experience delivering telephone-based consulting and online troubleshooting for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk the reputation as a major contributor to business efficiency, and Progent's intent is to resolve rather than merely track IT issues.
- Business Applications Support: Training, Development, and Problem Solving
Progent's Applications Consulting Group can supply online and in-depth engineering support and training in specific application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and training for Microsoft business applications including CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's expertise, customization, and training services, visit Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of System Center 2016, expand or tune your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Chesapeake, or anywhere in the state of Virginia, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to suit your business so that your IT support is proactive rather than reactive. By spotting potential problems before they cause full-scale emergencies, automated monitoring can head off stressful and expensive service breakdowns. Progent can also use system monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or systems that support a combination of operating systems.
To get in touch with Progent about emergency phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
For organizations and new businesses in Chesapeake or throughout the state of Virginia, Progent's phone-based network support engineers are ready to deliver effective and economical system help the moment your business needs it. Long experience providing remote tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to solve computer problems quickly while avoiding the expense and lost time that comes with on-site support calls.
Even if your Chesapeake organization works with a regular freelance consultant or employs an in-house IT staff that can deal with ordinary computer issues, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and transparent virtual extension of your local resources in cases when your usual service personnel either lack the bandwidth or the knowledge to solve unexpected system emergencies or especially complicated integration projects.
Advantages of Progent's Network Help for Companies in Chesapeake
Progent's online network troubleshooting services enable your Chesapeake business to enjoy the advantages of immediate, world-class IT support without the cost of managing an in-house IT organization. Your information system will acquire greater strategic worth by being increasingly available, productive, and secure. Benefits to your business include:
- Convenient virtual extension of your local IT resources
For most organizations in Chesapeake and throughout Virginia, nearby network service resources, whether consisting of freelance consultants or an internal IT staff, can resolve the majority of technical problems. However, IT crises can strike when local support personnel are overstretched or unavailable, and some problems may stem from IT products that is unfamiliar to your onsite service personnel. In these situations, Progent's online service specialists provide a convenient, fast, and economical solution to augment your regular resources and to pass on useful knowledge to increase your ability to resolve future issues locally.
- Less Reliance on Individual Service Providers
For IT support, smaller offices often depend on individual freelance consultants. Although independent consultants have smaller overhead than big consulting firms and can often charge marginally less, they are often stretched too thin, making it hard to respond rapidly to crisis situations. If an independent service provider is busy with another customer, ill, on vacation, or in training, the lack of fallback personnel may require your business to wait for help during an emergency. As your business grows, system downtime and problems with vital applications become more costly. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers an on-call source of reserve support experts to insure your network stays up and running.
- Build a Scalable Foundation for Seamless Growth
Businesses often begin with an information system created on a modest budget. Lacking a scalable framework, band-aid repairs can get piled onto an unstable foundation. When a company grows, reliability and expandability issues can impede the success of the business. Such poorly designed environments require proper assessment, smart strategic planning, and broad-based IT expertise to evolve to a network infrastructure that can provide the solid foundation to meet vital business requirements and facilitate downstream expansion.
- Work with Solution Providers Instead of Technology Vendors
Smaller businesses require advice and technical education to negotiate an ever more complicated array of technology options capable of accelerating business growth and improving productivity. These companies do not need a network consultant who is trying to earn a commission on a specific vendor's products. IT consulting and product sales can lead to a situation where the recommended
solution is built around a profitable technology rather than the genuine requirements of a client. Progent avoids these conflicts by offering just services instead of products. This allows Progent to align IT expertise with the real interests of customers.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of IT knowledge, fine tuned support tools, and understanding of enterprise networking allow businesses to escape the limitations of exclusive reliance on smaller service organizations, independent freelance consultants, or limited internal resources.
Progent adds value by offering:
How Does My Business Begin Getting Remote Technical Support from Progent?
- Certified Expertise in Microsoft's Full Line of Servers
Progent can provide world-class support for Microsoftís powerful server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration support services, Microsoft Windows Server 2008 support, Windows Server 2003 maintenance, MS Exchange Server 2019 planning and configuration, MS Exchange 2016 Server migration, Exchange Server 2013 consulting, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Exchange Server 2003 upgrades, plus MS SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server management support.
- Value Pricing
Progent's pricing model is to charge for online support and on-site help per minute. Consequently, you owe just for received support. Progent does not impose a higher rate for off-hours or urgent service, and within California or in areas where Progent offers in-person support, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and requires no retainer for services delivered during regular working hours. Many support firms impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for fast repairs so you will not be forced to permit less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to handle problems that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent faces few competitors. Companies who utilize familiar independent service providers or who employ in-house IT staffs benefit when Progent passes on information about critical technology and tested methodologies to make their networks more reliable, secure, and efficient.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only IT service companies to provide 24x7 network monitoring services based on MS Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating possible problems before they cause downtime, system monitoring can save your IT network from stressful and expensive availability losses.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.