Fast Online Technical Support for Chesapeake Networks
Urgent Phone Technical Support for Chesapeake NetworksFor businesses in Chesapeake or anywhere in the state of Virginia, Progent provides online support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to companies in every state in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to help with challenging networking issues, plus the services of CISSP-qualified security consultants to handle advanced security architecture and diagnostic jobs.

Progent's online technical support engineers offer exceptional leverage because they possess the practical experience and are equipped with the advanced technology necessary to solve most information system problems quickly. This reduces immediate costs since solutions use up fewer chargeable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your organization saves additionally in indirect expenses by reducing or avoiding network outages and related costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive remote consulting know-how is especially helpful for businesses that depend on public clouds for vital infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an option.

Progent's pricing model for online help is designed to leverage your IT service dollar. Progent bills per minute for phone assistance, so you are charged exclusively for the services that you receive. Unlike typical online service organizations, Progent imposes no startup charge or minimum payments. Progent's per-minute granularity and clean model for pricing do away with scenarios where fast fixes manage to turn into large tabs. Progent's penchant for handling technical issues quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered a set of optimized technologies and field-tested processes that ensure the maximum degree of effectiveness for remote help and repair for IT systems of any size. Progent offers safe VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the staff of Progent's online support team to link to your company's computer system without compromising system security.

Progent's powerful service database application maintains detailed records of the support that Progent's customers have been provided. Progent's staff service personnel have access to the details of support rendered to each Progent client by every consultant. This history of problems and repairs is structured as a readily accessible internal database that permits Progent's remote support experts to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's high-level certifications and working relationships with key technology companies such as Cisco and Microsoft open up additional massive technical knowledge bases and allow priority access to manufacturers' in-house support staff so Progent's remote service specialists can find optimal solutions in the least time.

Remote technical services available from Progent to businesses in Chesapeake and throughout the state of Virginia include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price managed services designed to allow small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by many of the industry's top enterprises. Progent's ProSight line of network monitoring and management services covers all critical aspects of modern networking such as email protection, security and compliance, automated backup/recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to guard endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight ASM protects local and cloud resources and offers a unified platform to address the complete threat progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and enables fast recovery of critical files, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security companies to provide web-based management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, track, enhance and troubleshoot their networking hardware like switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management personnel and your Progent consultant so that all potential problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you’re making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your company's preparedness to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup system that aligns with your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology projects. Billing charges for longer-term consulting tasks are determined according to the qualifications of the consultants required. Progent's background in these special fields of computer technology enables customers to complete critical projects within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Call Center Support
    Progent's Help Desk service offerings for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are designed for companies who don't have the budget to assemble and manage an internal Help Desk Call Center but who require fast access to an efficient Call Center with proficient telephone assistance plus the expertise to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Call Center consulting services can aid you in building an efficient new Help Desk or revamping your current organization, identifying or customizing Help Desk software to handle the special demands of your corporation, or adding temporary online staff to supplement your internal Call Center team to handle high-demand scenarios such as software transitions, major updates, or installing brand new business software.

    Progent's Help Desk Call Center team of experienced information technology professionals offers your clients in Chesapeake or anywhere in the state of Virginia instant communication with an efficient network service resource with extensive background offering phone help and remote troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center recognition as a major contributor to business success, and Progent's intent is to solve rather than just track technical problems.

  • Business Applications Services: Education, Development, and Problem Solving
    Progent's Applications Consulting staff can supply phone-based professional consulting support and education in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for familiar Microsoft business applications such as CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's expertise, customization, and education services, refer to Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of System Center 2016, expand or optimize your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Chesapeake, or anywhere in the state of Virginia, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to fit your business so that your network support is proactive and automated. By detecting looming issues before they result in crashes, proactive monitoring can minimize disruptive and expensive network failures. Progent can also provide help with network monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks that support a combination of platforms.
How Your Chesapeake Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent remote assistance with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Chesapeake or throughout the state of Virginia, Progent's online computer support engineers can deliver effective and cost-effective system support whenever your company has to have it. More than a decade of providing remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to fine tune online access tools to repair IT problems rapidly while eliminating the cost and lost productivity associated with on-premises support calls.

Even if your Chesapeake business relies on a local freelance consultant or maintains a full time IT staff that know how to deal with day-to-day computer problems, Progent’s Microsoft and Cisco certified consultants are available to provide an easy and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the knowledge to solve unexpected network emergencies or especially tough integration projects.

Features of Progent's Remote Network Services for Chesapeake
Progent's phone support, Internet-based repair, system security expertise, and network administration services offer businesses in Chesapeake or throughout the state of Virginia the greatest leverage for your IT budget. Whether you need one-time phone support and Internet-based troubleshooting or ongoing Help Desk Call Center services and system management, Progent's experts can deliver your company enterprise-level IT support while permitting you to avoid the cost and hassle of running a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of IT background, refined remote support tools, and understanding of corporate IT enable offices to avoid the limitations of exclusive dependence on smaller service firms, individual freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

How Does Our Company Begin Getting Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.