Fast Remote Support for Chesapeake Virginia Information Networks
For businesses in Chesapeake Virginia, Progent provides online help for information systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve challenging infrastructure problems, plus the services of CISA and CISSP-accredited security experts to handle advanced security design and diagnostic issues.
Progent's online support engineers provide exceptional value because they possess the practical background and have access to the advanced technology required to solve the majority of information system problems quickly. This lowers direct expenses because solutions require minimal chargeable minutes. Remote help also avoids the expense of sending a consultant to your site. Your organization benefits additionally with incidental costs by minimizing or eliminating network downtime and associated costs due to business discontinuity, upset clients, unproductive employees, and distracted management. Progent's extensive online technical support expertise is especially helpful for organizations that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be useful.
Progent's pricing model for online help is designed to leverage your network support investment. Progent bills per minute for phone consulting, so you owe just for the services that you receive. In contrast to many remote support firms, Progent requires no initialization fee or minimum job duration. Progent's per-minute granularity and simple policy for billing prevent scenarios where speedy. minor repairs manage to turn into large tabs. Progent's skill at handling problems quickly means your business spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined an array of optimized technologies and proven processes which permit the highest level of effectiveness for online help and repair for computer systems of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to access your system remotely without violating corporate security.
Progent's sophisticated technical support database application stores comprehensive histories describing all service that Progent's customers have received. Progent's team service personnel have access to the details of services provided to every Progent client by any consultant. This database of trouble tickets and fixes is stored as a quickly retrievable support knowledge base that enables Progent's remote technical professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and close associations with major technology companies such as Cisco and Microsoft make available additional vast support databases and permit quick response from manufacturers' in-house support staff with the result that Progent's online service experts can come up with the best resolutions in the least time.
Remote support offered by Progent to companies in Chesapeake Virginia include:
Certified MS Windows Support
Progent's Microsoft-certified online service experts offer computer troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can help your company with a wide variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint 2016 migration consulting, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration support, Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of affordable desktop consulting and support services to assist your business to install, integrate, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's desktop support services include offering Microsoft Windows 10 integration support as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the management of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for network infrastructure engineers, and validates a consultant's networking skills at the expert level. CCIEs can resolve the most challenging issues surrounding network planning, installation, management, compliance, and repair. Cisco qualified CCIEs work closely with Cisco's in-house engineers in analyzing problems with Cisco IOS Software network administration tools and developing alternate approaches or locating program updates. CCIEs are an excellent cost-effectiveness since their deep expertise enables them to resolve problems quickly. In common instances, less experienced engineers can struggle for hours or even days with the same problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE engineers can interface to your environment via advanced on-line troubleshooting tools to provide efficient, secure, and affordable analysis and repair.
Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.
Progent locations in
Hampton Roads Metro Area
Progent's CCIEs can provide assistance with all of Cisco's market leading selection of infrastructure appliances. Cisco infrastructure consulting available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers planning and management, Catalyst switch support, Cisco Nexus switch support, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco VoIP phones and IP video desktop phones solutions and wireless IP phones integration, Cisco Meraki wireless access point layout and configuration, Cisco Aironet Wireless APs deployment support, Cisco wireless controllers consulting, Cisco Security and VPN Consulting assistance, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent also offers online and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Premier Network Security Professionals
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection services to strengthen the defenses of your Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or help your business to clean up rapidly following a serious breach. Security support services offered by Progent include: in depth network security assessment using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick recuperation from malicious assaults; integrating firewalls; establishing safe mechanisms for remote and mobile communication; defending your messaging system from viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
Progent offers advanced remote consulting support to help businesses of any size integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help you to design and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that seamlessly combine physical resources along with public cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of public cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of background providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a consistent process for restoring applications and services rapidly following a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also enables non-disruptive testing for disaster recovery, updates and fixes and can produce audit reports to confirm complete service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and hybrid cloud environments that deliver maximum uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high level of automation regardless of the physical components making up the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer online consulting services to cover a broad spectrum of computer technologies such as system infrastructure, email solutions, system and operational security, plus UNIX and Microsoft Windows integration. For server economization and easy administration in networks that include Linux-based systems and Microsoft Windows, Progent can provide VMware integration and Citrix expertise. Progent can also assist with migration from older systems to MS Windows or Linux-based environments. Progent's group-based approach to resolving network issues enables fast escalation, when required, to consultants with appropriate experience to tackle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts support expense.
Major Linux variants for which Progent offers expertise include:
Progent's ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price managed services designed to enable small and medium-size organizations to utilize the same cutting-edge technology used by some of the world's top enterprises. The ProSight portfolio of outsourced network management services covers all key aspects of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the entire malware attack progression including filtering, detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with advanced backup technology companies to produce ProSight Data Protection Services, a family of management offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your data backup operations and enable non-disruptive backup and rapid recovery of important files, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss resulting from hardware failures, natural disasters, fire, malware such as ransomware, human error, malicious employees, or application glitches. Managed backup services available in the ProSight Data Protection Services family include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these managed backup services are most appropriate for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security companies to provide web-based control and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, optimize and debug their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious network management activities, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding appliances that need important updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT personnel and your Progent engineering consultant so any looming issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your essential network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to assess your organization's ability either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup/recovery system that meets your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology programs. Progent's rates for ongoing development or consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these important areas of information technology allows customers to complete major projects within budget and on time. Progent's project-based remote engineering solutions include:
How Your Chesapeake Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Expertise
Progent's Call Center service offerings for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, shared Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all facets of remote desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's Call Center consulting expertise can guide you in establishing an effective new Call Center or enhancing your existing one, selecting or customizing Call Center software to address the unique demands of your company, or adding temporary phone support personnel to work with your existing Call Center resources to deal with demanding situations such as software migrations, major updates, or rolling out new applications.
Progent's Call Center team of seasoned information technology experts offers your customers in Chesapeake Virginia instant communication with a large network service group with substantial experience providing telephone-based support and online diagnostics for networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk perception as a crucial enabler of company success, and Progent's policy is to solve instead of merely report technical problems.
- Business Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Group provides phone-based advanced engineering expertise and training in specific business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide expertise, programming, and education for Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more about Progent's consulting, programming, and education services, refer to Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of System Center 2016, expand or tune your current one, migrate efficiently from a previous version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent offers businesses in Chesapeake Virginia remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to accommodate your business so that your computer maintenance is proactive rather than reactive. By spotting emerging issues before they expand into downtime, automated monitoring can avoid inconvenient and costly information system crises. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or environments powered by a combination of platforms.
To get in touch with Progent about urgent remote assistance with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Support, call 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Chesapeake Virginia, Progent's phone-based computer support specialists are ready to deliver professional and economical system support the moment your organization requires it. More than a decade of delivering online repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity tools to fix computer problems rapidly while eliminating the cost and lost productivity associated with on-premises support visits.
Even if your Chesapeake company has a regular freelance support technician or employs a full time IT staff that can handle ordinary network issues, Progentís Microsoft certified consultants can offer an easy and transparent remote extension of your local resources in cases when your regular service personnel either don't have the bandwidth or the expertise to resolve unexpected system emergencies or particularly complicated integration projects.
Details of Progent's Online Computer Support for Chesapeake Virginia
Progent's online support, Internet-based troubleshooting, network security expertise, and network administration services offer offices in Chesapeake Virginia unparalleled leverage for your support budget. Whether you require one-time telephone support and Internet-based network repair or full-time Help Desk call center services and system management, Progent's experts can provide your business world class network support while permitting you to eliminate the expense and hassle of running a full-service internal IT organization. Highlights of Progent's online help services include:
- Fast Telephone Access to Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to businesses in Chesapeake Virginia and is also ideal for networks in more remote areas that have a limited supply of consultants with proven experience supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Partner support firm, Progent has the use of a wide array of Microsoft support tools, technical information, and on-going education.
- Per Minute Rates to Reduce Expenses
Progent offers remote support on a minute-by-minute billing plan, so you are charged only for the services you use. Progent has no minimum fee for online service and imposes no periodic subscription fee for services provided during regular working hours. This saves you from paying big invoices for simple fixes.
- Availability of Cisco Network Architecture Experts
Progent's registered experts for Cisco offers help from on-staff professionals with skill in designing, implementing, and supporting networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create fast, high-availability, and secure infrastructure for local and remote networking.
- Application Experts Group
Progent's core consulting offerings consist of system integration, MS Exchange consulting, network security design, and shared Help Desk services. Progent's Experts Team offers world-class consulting support for critical application areas. Support offered by the Application Experts Group covers:
Dynamics GP Support and Customization
MS Project and Project Online Training
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Database Administration and Software Programming
MySQL DBA Services and Software Design
Apple Macintosh Integration
Amazon Marketplace Web Service Software Integration
By offering a full service centralized source for IT generalists and application experts, Progent is able to deliver timely, cost-effective, and thorough IT solutions that fit the special requirements of your business.
- Advanced Online Access Tools
Protected online connectivity allows Progent's service experts to see precisely what your users see. This makes it easier to find fast fixes to problems that might otherwise demand a costly personal service call. Sophisticated remote access tools and experienced technicians together enable Progent to resolve most network problems rapidly and affordably. Progent is a pioneer in online support and remote network analysis.
- Compatibility with Leading VPN Products
Progent supports safe Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- Round-the-Clock Support for High System Uptime
For businesses with mission-critical applications, Progent offers optional round-the-clock online support services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this offering can help ensure high system uptime.
- Help Desk Services
Progent's Help Desk outsourcing programs are designed especially for budget-conscious organizations whose workers need immediate access to a Help Desk Call Center with expert telephone support and full escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of IT expertise, refined remote support software, and familiarity with enterprise networking enable offices to avoid the pitfalls of excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.
Progent stands out by providing:
How Does Our Company Begin Getting Remote Network Support from Progent?
- In-depth Knowledge of Microsoft's Complete Range of Servers
Progent can provide in-depth support for Microsoftís popular server platforms with services that include Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support services, Microsoft Windows Server 2008 support, Windows 2003 maintenance, Microsoft Exchange Server 2019 integration, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration, Microsoft Exchange 2010 Server management, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus MS SQL Server 2019 configuration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for remote support and in-person help by the minute. As a result, you owe exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no startup fee and requires no retainer for services delivered during regular business hours. Many service firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick solutions so you won't be tempted to allow minor problems to stay unaddressed.
- Full Documentation of IT Services
Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all delivered support activities. Unlike many independent consultants or local support organizations who provide scant documentation or specifics of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service reports transmitted by each staff member to each client. The practice of documenting and archiving support records allows more effective support and avoids a variety of common problems such as when a service customer is virtually held captive to a consultant who wonít let go of vital service information.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to offer round-the-clock network monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory rather than reactive. By uncovering possible problems before they cause lost productivity, system monitoring can keep your IT network from painful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.