Fast and Affordable Remote Technical Support for Chesapeake Virginia IT Networks
Fast Phone Support for Chesapeake NetworksFor organizations located in Chesapeake Virginia, Progent offers remote help for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to help with challenging networking problems, plus the services of CISSP-qualified security consultants to help with high-level security architecture and troubleshooting issues.

Progent's remote support engineers offer exceptional leverage because they possess the real-world experience and are equipped with the advanced technology needed to solve most information system issues quickly. Efficient support lowers immediate costs since solutions use up minimal billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your site. Your company saves even more with incidental costs by minimizing or avoiding network outages and related costs stemming from business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced remote consulting know-how is especially valuable for organizations that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an alternative.

Progent's pricing policy for remote help is designed to stretch your network support investment. Progent bills by the minute for telephone-based consulting, so you are invoiced just for the services that you receive. Unlike many online support organizations, Progent requires no initialization charge or minimum job duration. Progent's per-minute billing unit and simple model for pricing do away with situations where speedy. minor solutions manage to turn into big invoices. Progent's skill at handling problems quickly means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined a set of optimized tools and field-tested processes which promote the maximum degree of effectiveness for remote consulting and repair for information systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the consultants of Progent's Technical Response Center to interface to your company's environment without compromising corporate security.

Progent's proven customer support database system stores comprehensive histories for the service that Progent's clients have received. Progent's staff service personnel have the benefit of the specifics of support rendered to each Progent client by every Progent consultant. This archive of problems and repairs is stored as a readily accessible support knowledge base that allows Progent's online technical engineers to share their knowledge company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's extensive list of accreditations and working associations with major technology companies such as Cisco and Microsoft make available additional extensive technical databases and allow priority response from manufacturers' in-house engineering staff so Progent's remote service experts can come up with the best solutions quickly.

Online services available from Progent to businesses in Chesapeake Virginia include:

ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price services designed to allow small and mid-size businesses to benefit from the same cutting-edge technology deployed by many of the world's leading corporations. The ProSight portfolio of network monitoring and management services addresses all critical areas of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore product vendors to create ProSight Data Protection Services (DPS), a family of subscription-based management offerings that provide backup-as-a-service. ProSight DPS products manage and track your backup processes and allow non-disruptive backup and rapid recovery of vital files/folders, applications, images, plus virtual machines. ProSight DPS helps your business avoid data loss resulting from equipment failures, natural disasters, fire, cyber attacks like ransomware, user mistakes, ill-intentioned employees, or software bugs. Managed backup services in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these fully managed services are best suited for your IT environment.

  • Patch Management: Patch Management Services
    Progent's support services for patch management provide organizations of all sizes a flexible and cost-effective alternative for assessing, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving information system. Besides maximizing the protection and reliability of your computer network, Progent's patch management services free up time for your IT staff to concentrate on line-of-business initiatives and activities that deliver maximum business value from your network. Learn more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication service plans incorporate Cisco's Duo technology to protect against password theft by using two-factor authentication (2FA). Duo enables single-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. With 2FA, when you log into a protected application and enter your password you are asked to verify your identity via a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be utilized for this added form of authentication such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can register several verification devices. To learn more about ProSight Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide centralized management and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, enhance and troubleshoot their networking hardware like routers, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT staff and your Progent engineering consultant so any potential problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup/recovery environment that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent can provide the services of world-class remote consulting experts for contract IT projects. Billing charges for longer-term development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these important areas of information technology allows clients to execute critical projects economically and on time. Progent's special remote engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk programs for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle complex problems.

    Progent's Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution built around the top professional services automation (PSA) tool for managing service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Call Center team of veteran network professionals gives your customers in Chesapeake Virginia rapid contact with a dependable network service group with years of experience offering phone consulting and online diagnostics for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk Call Center recognition as a crucial enabler of business efficiency, and Progent's goal is to fix rather than simply record IT issues.

  • Business Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Consulting staff can supply online and in-depth engineering support and education in specific application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and education for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft 365 Word, and Office Excel. To read additional information about Progent's consulting, custom programming, and training offerings, see Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide world-class online and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of Microsoft System Center2, extend or tune your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver companies in Chesapeake Virginia remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can adapt SCOM to suit your business so your computer support is proactive rather than reactive. By uncovering emerging issues before they result in crashes, proactive monitoring can head off inconvenient and expensive service breakdowns. Progent can also utilize network monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft environments, or environments that incorporate a variety of operating systems.
How Your Chesapeake Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency online expertise with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Online Support, call 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Chesapeake Virginia, Progent's phone-based network support specialists are ready to deliver professional and cost-effective system support whenever your company needs it. Over 20 years of offering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity technology to repair IT problems quickly while eliminating the cost and lost productivity that comes with in-person support visits.

Even if your Chesapeake company works with a regular independent consultant or maintains an in-house organization that know how to deal with the majority of network issues, Progent's Microsoft certified consultants can still provide an easy and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either lack the time or the experience to address sudden system crises or particularly challenging integration problems.

Details of Progent's Online Computer Services for Chesapeake Virginia
Progent's phone support, remote troubleshooting, system security expertise, and network management services give businesses in Chesapeake Virginia unparalleled leverage for your support investment. Whether you require one-time telephone support and Internet-based troubleshooting or full-time Help Desk services and system administration, Progent's experts can provide your company enterprise-level IT support while allowing you to eliminate the cost and hassle of carrying a full-service internal IT organization. Key features of Progent's online help program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT expertise, fine tuned support tools, and familiarity with enterprise networking allow offices to avoid the pitfalls of excessive dependence on smaller service firms, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by providing:

How Does Our Company Start Getting Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.



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    Progent's Microsoft Gold-certified Windows Server 2022 experts can assist your organization to plan and implement an efficient migration to Windows Server 2022 using an on-premises network architecture or a hybrid deployment model that combines cloud-hosted Windows Server Online with a datacenter-based installation of Windows Server 2022.

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    Progent's Microsoft-certified Office Excel and Office 365 Excel application consultants offer a wide range of online support services to assist you to design, program, test, deploy, administer, and troubleshoot applications powered by any version of Excel, including Excel 2016 and Office 365 Excel. Progent can help you to migrate your legacy Excel applications to the newest versions of Excel, support Excel on Apple iOS-powered iPhones and iPads and Android smartphones and tablets, and identify and fix compatibility issues between different versions of Office Excel. Progent can provide on-demand support to organizations who need a quick fix to a specific problem related to Excel and Progent can also provide full project management support for migrating or creating line-of-business applications based on Office Excel. Progent's affordable online training for Office Excel can be customized to address the needs of individual users or teams.

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    Progent's certified engineers can help you to assess Microsoft Windows 7 to confirm application and driver compatibility and to check its speed and reliability running in your environment. Progent's consultants can also help you to estimate the likely business value of moving to Windows 7. If Microsoft Windows 7 fits your business, Progent can assist your IT organization to plan and execute a smooth upgrade to Windows 7 from a your current release of Windows.

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    Progent's Private Cloud Hosting outsourcing provides complete hosting of a small company's production servers in an environment that delivers the highest level of availability and scalability and is also easy to transfer to another host. Progent's Private Cloud Hosting and Management services are built on proven virtualization technologies that allow small companies with multi- platform IT systems to save significantly on the expense of capital investments, system maintenance, and network management while benefiting from world-class reliability and an unprecedented level of vendor flexibility.

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    Progent's seasoned group of network consultants and application specialists have years of background providing remote and on-premises assistance for organizations of all sizes who need to integrate Android phones and tablets into their IT networks so that users can work together while on the go. Progent offers the range of skills to solve technical issues that span numerous vendors and that entail a combination of older and up-to-date technology. Progent offers budget-friendly remote consulting to help you with any facet of planning, implementing, managing and troubleshooting your Bring-Your-Own-Device (BYOD) solution. Progent can deliver occasional technical support to assist you to handle especially stubborn technical issues, or Progent can provide comprehensive project management services to ensure that you complete strategic network projects on schedule and within budget. Progent can assist with on-premises, cloud-based, or hybrid network environments and can provide expertise with all major operating systems, applications, management utilities and network infrastructure. Progent also offers customized group or individual training sessions to show you how to manage and operate Android phones and tablets to maximize their business value.

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    Progent offers the temporary assistance of a seasoned Chief Information Officer to offer strategic direction to help you select and maintain network solutions appropriate for your present needs and that can be a solid foundation for your future growth. Progent's part-time or temporary CIO services provide financial leverage to organizations who want to maximize the benefits from their network investment but who are unable or unwilling to take on one more executive-level position to their head count. Because Progent is vendor-neutral, with a sizable team of engineers certified to maintain all leading OS platforms and networking technologies plus a wide selection and business applications, Progent is in an ideal position to provide unbiased recommendations as well as advanced technical help for building and maintaining IT systems that fit the particular needs of your business.

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    Microsoft Lync Server 2010 provides Instant Messaging, Real Presence, voice/video conferencing, desktop collaboration, and both IP-based and public switched telephone network (PSTN) calling. Microsoft Lync Server 2010 can extend the functionality of Microsoft Exchange, SharePoint and Office or Microsoft 365 and streamlines management via integration with Active Directory. Lync can also reduce expenses by doing away with VoIP hardware and subscription fees, PBX gear, or conventional teleconferencing technology. Progent's certified unified communications experts offer online and onsite support services to assist you to manage and troubleshoot your current Lync 2010 deployment or assess the benefits of upgrading from Lync Server 2010 to Skype for Business, which is Microsoft's new release of the product. Progent can also help you to design and execute an efficient Skype for Business upgrade.

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    Progent offers enterprise clients the help of a certified NetApp consultant for remote or onsite support for NetApp's complete family of SAN products including Data ONTAP data management, MetroCluster array-based clustering, FlexPod private cloud architecture, SnapMirror data replication, SnapVault and OSSV incremental backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, plus NetApp's FAS, AFF, V-Series and N-Series storage lines. Components of NetApp SAN solutions supported by Progent include SAN dsign, hybrid-cloud integration, virtualization, migrations, non-disruptive updates, system management, information assurance, high availability, and remediation. Progent can provide Tier 3 support to help you to take care of issues with NetApp SAN storage deployments efficiently following best practices.

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    E-Mail Guard is Progent's affordable anti-spam and virus defense managed service that offers small companies world-class defense against spam, viruses, DHA attacks, and other types of email-borne attacks on IT systems. E-Mail Guard is powered by Postini's perimeter management technology, a sophisticated suite of web-managed spam filtering and virus defense services that ward off email attacks before they are able to breech the network firewall. Perimeter Manager also lets administrators monitor and control their e-mail application, irrespective of server platform, hardware technology, or data center location.

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    Progent's Microsoft-certified consulting experts have more than a decade of experience designing, implementing, optimizing and fixing SCOM solutions and can provide organizations of any size advanced online or on-premises consulting support for System Center 2012 Operations Manager. Progent can help you to plan an architecture for SCOM 2012 servers that provides the responsiveness and availability needed to monitor your datacenter efficiently, whether your infrastructure are on-premises, in the cloud, or a mixed environment. Progent can also assist you to install and customize Microsoft SCOM 2012 management packs according to leading practices for monitoring network infrastructure and both Microsoft and third-party apps and services. Also, Progent can deliver responsive remote or onsite troubleshooting to assist you to fix serious issues detected by SCOM 2012.

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