Immediate Remote Support for Chesapeake Information Networks
For companies located in Chesapeake or anywhere in Virginia, Progent provides online support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have delivered remote support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to help with challenging networking issues, as well as the assistance of CISSP-qualified cybersecurity experts to help with high-level security design and diagnostic jobs.
Progent's remote technical support engineers offer excellent leverage because they possess the real-world experience and have access to the advanced tools necessary to solve most network issues quickly. Efficient support lowers direct costs because solutions use up minimal billable minutes. Remote support also avoids the expense of dispatching a consultant to your office. Your company saves additionally with incidental costs by minimizing or eliminating system outages and associated losses stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's advanced online consulting experience is particularly important for organizations that are dependent on public clouds for vital infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an alternative.
Progent's pricing policy for online help is designed to stretch your network support dollar. Progent bills by the minute for phone assistance, so you pay exclusively for the services that you receive. In contrast to many remote service organizations, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute billing unit and simple model for billing save you from scenarios where quick solutions somehow turn into large bills. Progent's penchant for disposing of technical issues quickly means your business saves cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a set of customized tools and field-proven processes that allow the maximum level of efficiency for remote engineering help and troubleshooting for IT systems of any size. Progent provides protected VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the staff of Progent's Technical Response Center to link to your environment remotely without breaching corporate security.
Progent's proven service database application includes comprehensive histories for the support that Progent's clients have received. Progent's authorized consultants have access to the records of assistance rendered to each Progent client by any engineer. This database of issues and responses is stored as a readily searchable support database that enables Progent's remote technical engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's extensive list of certifications and close associations with important technology companies including Cisco and Microsoft make available other extensive technical support knowledge bases and permit fast response from vendors' internal product engineers with the result that Progent's remote consulting experts can arrive at the most efficient resolutions in the least time.
Remote technical services available from Progent to customers in Chesapeake and throughout the state of Virginia include:
Certified Microsoft Windows Experts
Progent's Microsoft-certified online support experts offer network problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can help you with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2013 development, SharePoint Server 2016 migration expertise, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of affordable desktop consulting and support services to assist you business to install, configure, repair, and administer workstations and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 integration help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to streamline the management of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE certification is the top accreditation for network consultants, and certifies a person's network technology skills at the expert level. Cisco-qualified CCIEs can deal with even the most stubborn challenges encountered in network infrastructure design, installation, management, compliance, and repair. Cisco CCIEs work closely with Cisco's internal engineers in isolating problems with IOS network administration utilities and developing workarounds or identifying program patches. Cisco CCIEs represent an exceptional value since their broad experience permits them to solve problems quickly. In many cases, less experienced consultants can wrestle for many hours or even days with identical problems that a CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE engineers can tie into your environment using advanced on-line troubleshooting tools in order to perform quick, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide help for all of Cisco's top-selling selection of networking products by delivering consulting services such as:
CISSP and ISSAP Premier Network Security Engineers
Progent's certified CISM and CISSP security and compliance experts offer a range of system protection services that can enhance the immunity of your Microsoft Windows, macOS and OS X, or Linux environment against internal or external threats or assist your company to recover quickly following a serious breach. Security support services available from Progent cover thorough network security analysis using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast recuperation from malicious assaults; configuring firewalls; designing secure mechanisms for off-site and mobile access; defending your messaging system from spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Progent offers expert online consulting services to help businesses of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist you to plan and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that combine on-premises resources as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a repeatable process for recovering applications and services quickly after an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also supports non-disruptive testing for site recovery, upgrades and patches and can produce reports to confirm full service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help you to plan, configure, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver high availability, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high degree of automation regardless of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists can provide online consulting services to cover a wide array of computer technologies including system infrastructure, messaging systems, system and operational security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and easy administration in environments that incorporate Linux-based systems with Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with transitioning from legacy applications to MS Windows or Linux environments. Progent's team-oriented approach to resolving network issues promotes fast escalation, if necessary, to consultants with appropriate experience to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can provide urgent phone-based help resolving problems affecting UNIX, Linux, or Solaris networks based on leading versions of UNIX including:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services designed to enable small and medium-size organizations to benefit from the same cutting-edge technology used by some of the industry's top corporations. The ProSight suite of IT management outsourcing services covers all key facets of information technology including email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the complete threat progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of vital files, applications and VMs that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to provide web-based management and world-class security for all your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always current, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that require critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system operating efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT staff and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can save up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an objective assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security requirements, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's preparedness to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup/recovery environment that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract information technology projects. Progent's rates for longer-term consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology allows customers to complete critical initiatives within budget and on schedule. Progent's project-based online consulting services include:
How Your Chesapeake Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center support programs for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk outsourcing support services are a convenient solution for organizations who lack the resources to create an in-house Help Desk Call Center but who need fast response from a reliable Help Desk with proficient telephone support as well as the expertise to escalate complex trouble tickets to advanced engineers.
Progentís Virtual Help Desk is intended for larger businesses and acts as a transparent addition to your existing Call Center resources. Progent's Virtual Call Center can operate as a an escalation resource to resolve the toughest network issues, or be available in overflow instances when your ordinary support engineers are swamped.
Progent's Help Desk Call Center team of seasoned network professionals gives your computer users in Chesapeake or anywhere in the state of Virginia immediate assistance from a dependable support resource with substantial experience providing telephone-based consulting and online diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk recognition as a solid driver of company performance, and Progent's aim is to fix and not just annotate network problems.
- Applications Support: Education, Custom Programming, and Integration
Progent's Applications Experts Group can supply phone-based professional engineering expertise and training in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and training for familiar Microsoft business applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's consulting, customization, and training services, refer to Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of System Center 2016, expand or optimize an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers organizations in Chesapeake, or anywhere in the state of Virginia, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to fit your business so that your IT support is proactive and automated. By spotting looming trouble spots before they cause downtime, system monitoring can head off disruptive and expensive network breakdowns. Progent can also deploy system monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or systems based on multiple platforms.
To get in touch with Progent about urgent remote assistance with Microsoft, macOS and OS X, or Linux networks, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in Chesapeake or throughout the state of Virginia, Progent's phone-based computer support specialists can deliver professional and cost-effective IT help the instant your business has to have it. More than a decade of offering online technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to repair IT problems quickly while eliminating the expense and lost productivity that comes with on-site support visits.
Even if your Chesapeake business deals with a local independent support technician or employs an in-house organization that know how to deal with the majority of computer issues, Progentís Microsoft certified engineers are available to provide an easy and transparent remote extension of your on-site resources in cases when your regular service personnel either lack the time or the knowledge to resolve sudden system crises or especially tough integration projects.
Features of Progent's Remote Computer Support for Chesapeake
Progent's phone help, Internet-based troubleshooting, system security consulting, and network administration services give offices in Chesapeake or anywhere in the state of Virginia the greatest leverage for your support budget. Whether you need occasional phone help and remote troubleshooting or ongoing Help Desk Call Center services and system management, Progent's professionals can deliver your office enterprise-level IT support while allowing you to eliminate the cost and administration overhead of maintaining a full-service in-house IT organization. Key features of Progent's National Remote Support program include:
- Fast Telephone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to offices in Chesapeake and is also ideal for networks in geographic regions of Virginia that have a limited supply of consultants with in-depth experience supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has access to a broad array of Microsoft support tools, service information, and on-going education.
- Per Minute Rates to Reduce Costs
Progent provides online support on a by-the-minute billing plan, so you pay only for the services you use. Progent has no minimum charge for online service and imposes no monthly retainer for support services delivered during regular working hours. This protects you from facing big invoices for quick repairs.
- Access to Cisco Network Design Experts
Progent's certified experts for Cisco offers help from authorized professionals with experience in designing, implementing, and managing networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, reliable, and protected infrastructure for fixed and mobile networking.
- Application Experts Group
Progent's basic support services consist of technology integration, MS Exchange consulting, system security design, and Help Desk Call Center support. Progent's Experts Team can provide world-class consulting support in specific business applications. Support offered by the Application Experts staff includes:
Microsoft Dynamics GP Consulting and Programming
MS Project Expertise
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Help
Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle Project Management and Software Development
MySQL Management Support and Software Programming
Apple Macintosh Consulting
Amazon MWS Software Design and Programming
By providing a full service centralized resource for network generalists and specialists, Progent is able to tailor timely, inexpensive, and comprehensive IT solutions that fit the unique needs of your company.
- Advanced Online Connectivity Tools
Secure remote connectivity permits Progent's support professionals to see precisely what your customers see. This makes it possible to find quick solutions to issues that might otherwise demand an expensive onsite service call. State-of-the-art online access software and expert technicians combine to allow Progent to resolve most network issues quickly and economically. Progent is an industry leader in online troubleshooting and automated system monitoring.
- Support for Popular VPN Gateways
Progent can provide secure Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- 24-hour Service for Maximum System Uptime
For businesses with vital applications, Progent offers optional 24x7 remote technical services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed specifically for budget-constrained companies whose workers require immediate recourse to a Help Desk service with expert phone support and full escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, range of technical expertise, fine tuned support tools, and understanding of corporate IT allow businesses to avoid the limitations associated with excessive dependence on smaller consulting firms, independent freelance consultants, or over-stretched in-house resources.
Progent stands out by offering:
How Does My Business Start Getting Online Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified consultants average longer than a decade of real-world industry background, at the front lines of network service, performing a wide range of IT tasks for a large array of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its support personnel. This ensures that you get not only world-class technical skills, but also a support engineer with field-tested methods for using computer knowledge to solve real-world IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for remote service and in-person help per minute. As a result, you are charged exclusively for received support. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no startup fee and asks no retainer for services provided during normal business hours. Many service organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick repairs so you won't be forced to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to resolve problems that are within their comfort zone, Progent is able to concentrate on providing high-value skills where Progent faces little competition. Businesses who utilize familiar independent service providers or who maintain in-house support personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more reliable, secure, and productive.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to provide 24x7 remote monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering potential issues before they result in lost productivity, network monitoring can keep your information network from stressful and costly service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.