Fast Remote Technical Support for Chesapeake Virginia Computer Networks
For businesses in Chesapeake Virginia, Progent provides online support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered remote support to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve challenging networking problems, plus the assistance of CISSP-qualified security experts to handle advanced security architecture and troubleshooting jobs.
Progent's online technical support experts provide exceptional leverage due to the fact that they possess the practical experience and have access to the advanced technology needed to solve most information system problems quickly. This reduces immediate costs since solutions require fewer billable minutes. Remote support also eliminates the expense of sending a consultant to your location. Your organization saves even more in incidental costs by reducing or eliminating network outages and associated losses due to business discontinuity, upset clients, unproductive employees, and distracted executives. Progent's advanced remote consulting experience is particularly helpful for businesses that rely on public clouds for critical network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an option.
Progent's billing policy for online help is designed to leverage your IT service dollar. Progent charges per minute for telephone-based consulting, so you owe exclusively for the services that you actually get. Unlike many online support companies, Progent requires no initialization fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing prevent situations where fast repairs somehow end up as big bills. Progent's penchant for solving technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of customized tools and proven processes which allow the maximum degree of effectiveness for online consulting and troubleshooting for information systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the consultants of Progent's online support team to connect to your company's computer system remotely without breaching system security.
Progent's sophisticated customer support reporting application stores extensive records for the service that Progent's clients have received. Progent's team engineers have access to the history of services rendered to every customer by any Progent engineer. This history of anomalies and fixes is structured as an easily accessible internal knowledge base that permits Progent's remote support engineers to share their experiences company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and close associations with important technology companies such as Cisco and Microsoft open up other vast support knowledge bases and permit quick access to vendors' in-house engineering staff with the result that Progent's online service specialists are able to find optimal solutions in the least time.
Remote support provided by Progent to companies in Chesapeake Virginia include:
Certified Microsoft Windows Support
Progent's Microsoft-certified remote support experts offer computer system troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can assist your company with a wide variety of technology support such as Microsoft Windows Server 2022 solution design and integration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of cost-effective desktop consulting and support services to assist you company to install, configure, troubleshoot, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 11 planning and upgrade assistance and Windows 10 configuration support, plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for network consultants, and indicates an individual's network technology knowledge at the expert level. Cisco-qualified CCIEs know how to resolve even the most challenging problems encountered in network design, installation, maintenance, security, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with IOS Software network management utilities and coming up with alternate approaches or identifying program updates. Cisco CCIEs offer excellent cost-effectiveness because their broad experience enables them to solve problems rapidly. In many instances, less qualified consultants can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can communicate with your computer system using sophisticated remote support tools to perform quick, secure, and economical diagnosis and repair.
Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.
Progent locations in
Hampton Roads Metro Area
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's market leading selection of connectivity appliances by delivering services such as:
CISM and CISSP Certified System Security Professionals
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts offer a variety of security services to bolster the safety of your Windows, macOS and OS X, or Linux network against internal or external threats or assist you to clean up quickly after a damaging penetration. Security services available from Progent cover thorough network security and compliance evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast cleanup after malicious attacks; setting up firewalls; designing secure mechanisms for off-site and mobile connectivity; defending your email infrastructure from spam and DHA attacks; and instituting 24x7 proactive monitoring.
Progent offers advanced remote support services to help companies of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine local resources along with cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of public cloud migration services that include Microsoft 365 integration solutions with on-prem Exchange,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting support online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a repeatable process for recovering services rapidly after a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also allows transparent testing for site recovery, updates and fixes and can produce reports to verify full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and hybrid cloud environments that deliver maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high degree of automation independent of the hardware making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer remote support services to cover a broad spectrum of computer technologies including network architecture, messaging systems, system and process security, plus UNIX and Windows coexistence. For server consolidation and easy administration in networks that include Linux and Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with migration from legacy applications to Windows or Linux environments. Progent's group-based approach to resolving network problems enables fast escalation, when required, to consultants with appropriate expertise to handle complex scenarios. This accelerates repair of critical problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can provide emergency online help troubleshooting problems within UNIX/Linux networks based on leading versions of UNIX including:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate services intended to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the world's top corporations. Progent's ProSight series of network monitoring and management services addresses all critical aspects of information technology including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning tools to defend endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you prove compliance with legal and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with advanced backup technology vendors to create ProSight Data Protection Services, a portfolio of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your backup processes and allow non-disruptive backup and rapid restoration of important files, apps, images, and VMs. ProSight DPS lets your business recover from data loss resulting from equipment breakdown, natural disasters, fire, malware such as ransomware, human mistakes, ill-intentioned insiders, or software glitches. Managed services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed backup services are most appropriate for your IT environment.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management offer businesses of all sizes a flexible and cost-effective alternative for assessing, testing, scheduling, implementing, and tracking updates to your dynamic information system. Besides maximizing the protection and reliability of your IT environment, Progent's patch management services permit your IT team to focus on line-of-business initiatives and activities that derive the highest business value from your information network. Read more about Progent's software/firmware update management support services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo authentication services utilize Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication. Duo enables single-tap identity verification with iOS, Android, and other out-of-band devices. With 2FA, whenever you log into a protected application and enter your password you are asked to confirm who you are via a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide selection of devices can be utilized for this added means of ID validation including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can register several validation devices. For details about ProSight Duo two-factor identity authentication services, go to Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing line of in-depth reporting utilities designed to integrate with the leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues such as inconsistent support follow-through or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to deliver web-based management and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, optimize and debug their connectivity appliances like routers and switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT management personnel and your Progent consultant so that all potential issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both also include a year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security standards, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's ability either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup/recovery system that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for special IT programs. Progent's charges for ongoing consulting projects are determined according to the level of expertise of the engineers assigned. Progent's background in these special fields of computer technology allows customers to complete major initiatives economically and on schedule. Progent's special remote engineering solutions include:
How Your Chesapeake Business Can Contact Progent's Online Service Experts
Help Desk Support
Progent's Help Desk Call Center service options for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all aspects of remote desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.
Progent's shared Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation tool for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Call Center staff of veteran network consultants provides your clients in Chesapeake Virginia quick access to a large technical support group with extensive experience providing phone consulting and online repair service for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Call Center perception as a solid driver of company performance, and Progent's aim is to fix instead of just document technical issues.
- Business Applications Support: Training, Customization, and Integration
Progent's Applications Experts staff can supply phone-based professional consulting support and training in key business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers expertise, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Office Word, and Microsoft 365 Excel. For more about Progent's expertise, customization, and education services, go to Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of Microsoft System Center2, extend or optimize your current one, migrate efficiently from a previous version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers companies in Chesapeake Virginia online hybrid network monitoring and reporting by providing System Center Operations Manager consulting services. Progent can adapt SCOM to accommodate your business so that your computer support is proactive rather than reactive. By exposing emerging trouble spots before they expand into full-scale emergencies, automated monitoring can avoid stressful and expensive service crises. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments based on a combination of OS platforms.
To get in touch with Progent about emergency online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
For organizations and startups in Chesapeake Virginia, Progent's phone-based network support specialists are ready to provide expert and affordable IT help whenever your company requires it. Over 20 years of delivering online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine online access technology to solve IT problems quickly while eliminating the expense and lost time that comes with in-person support calls.
Even if your Chesapeake company relies on a regular independent support technician or employs a full time IT staff that can handle the majority of computer issues, Progent's Microsoft and Cisco certified engineers can still offer a convenient and seamless remote expansion of your local resources in cases when your regular service personnel either don't have the time or the knowledge to handle unexpected network crises or particularly tough integration projects.
Details of Progent's Remote Network Support for Chesapeake Virginia
Progent's phone help, remote repair, system security expertise, and network management services offer offices in Chesapeake Virginia the greatest leverage for your support investment. Whether you need one-time phone support and remote network repair or ongoing Help Desk call center support and system administration, Progent's professionals can deliver your organization enterprise-level IT support while permitting you to eliminate the cost and administration overhead of maintaining a full-service in-house IT staff. Key features of Progent's online help services include:
- Fast Phone Access to Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to businesses in Chesapeake Virginia and is also ideal for customers in geographic regions that lack consultants with in-depth expertise supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner support firm, Progent has access to a wide array of Microsoft support tools, service information, and continuing education.
- By the Minute Billing to Minimize Expenses
Progent provides online help on a per-minute billing plan, so you are billed only for the support you use. Progent has no minimum fee for phone service and imposes no ongoing subscription fee for services delivered during normal business hours. This protects you from facing big bills for simple fixes.
- Access to Cisco Network Infrastructure Professionals
Progent's certified experts for Cisco offers help from on-staff professionals with experience in planning, implementing, and managing networking solutions powered by Cisco products. Progent can offer a CCIE or CCNP to show you how to build high-speed, reliable, and secure infrastructure for wireline and wireless networking.
- Application Experts Group
Progent's basic support services consist of system integration, Microsoft Exchange Server expertise, system security planning, and Help Desk Co-management services. Progent's Application Experts Team offers in-depth consulting expertise for critical application areas. Support available from the Application Experts Team covers:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Project Expertise
Microsoft Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Programming, and SQL Server 2014 Software Development and Debugging
Oracle Management Support and Application Programming
MySQL Project Management and Application Development
Apple Mac Support
Amazon MWS Programming
By providing a convenient centralized resource for IT generalists and application experts, Progent is able to tailor fast, affordable, and thorough IT solutions that match the special needs of your business.
- Sophisticated Online Connectivity Software
Protected remote access permits Progent's support experts to observe exactly what your users see. This makes it easier to produce quick fixes to issues that could otherwise require an expensive personal service call. Sophisticated remote connectivity software and experienced technicians together allow Progent to resolve most IT issues rapidly and economically. Progent is an industry leader in offsite support and remote system tracking.
- Compatibility with Popular VPN Gateways
Progent can provide secure Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to access your system remotely without weakening system security.
- 24-hour Support for Maximum Network Uptime
For companies with mission-critical applications, Progent offers optional round-the-clock remote technical services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager, this service can help produce high network uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed specifically for budget-conscious businesses whose clients need immediate access to a Help Desk Call Center with expert phone support and full escalation ability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of technical background, refined remote support tools, and understanding of enterprise networking enable companies to avoid the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.
Progent adds value by providing:
How Does Our Company Begin Receiving Online Network Help from Progent?
- In-depth Knowledge of Microsoft's Complete Range of Servers
Progent offers in-depth expertise for Microsoft's popular server platforms with services that include Microsoft Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment consulting, Windows Server 2008 support, Windows 2003 maintenance, Microsoft Exchange 2019 integration, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 integration, Exchange 2010 Server maintenance, Exchange 2007 Server and Exchange 2003 Server migration, plus MS SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-site visits per minute. Consequently, you are charged only for received services. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no minimum fee and asks no retainer for support services provided during normal working hours. Many service organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for quick repairs so you will not be forced to allow simple problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent has few competitors. Companies who work with familiar freelance service providers or who maintain in-house support staffs benefit when Progent transfers information about critical technology and tested processes to make their IT environments more robust, secure, and efficient.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few consulting firms to offer round-the-clock system tracking services based on Microsoft Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By revealing potential issues before they cause downtime, network monitoring can save your IT network from stressful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.