Fast and Affordable Remote Technical Support for Chesapeake Virginia Computer Networks
For companies in Chesapeake Virginia, Progent offers online technical support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to handle complex infrastructure issues, plus the services of CISA and CISSP-accredited security consultants to help with advanced security design and troubleshooting jobs.
Progent's online support engineers provide excellent value because they have the practical background and are equipped with the sophisticated technology required to resolve most network issues rapidly. This lowers immediate expenses because service calls require fewer chargeable minutes. Remote help also eliminates the expense of sending a consultant to your site. Your company saves even more in indirect expenses by minimizing or eliminating network downtime and associated losses due to business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's advanced online technical support experience is particularly valuable for organizations that depend on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an alternative.
Progent's pricing model for online support is structured to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you owe only for the support that you receive. Unlike typical remote support organizations, Progent requires no service activation charge or minimum job duration. Progent's per-minute granularity and simple policy for pricing eliminate scenarios where speedy. minor repairs manage to turn into substantial tabs. Progent's skill at handling technical issues efficiently means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of optimized tools and proven methodologies which permit the maximum level of efficiency for remote consulting and repair for IT systems of any size. Progent offers protected Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the engineers of Progent's online support team to communicate with your environment remotely without compromising network security.
Progent's proven technical support database system includes extensive histories of all support that Progent's clients have received. Progent's authorized consultants have the benefit of the history of all help rendered to every customer by any Progent consultant. This database of trouble tickets and repairs is organized as a quickly retrievable internal knowledge base that enables Progent's online technical experts to communicate their experiences company-wide to make sure that the effectiveness of Progent's support improves daily. Progent's high-level certifications and close associations with important industry leaders including Cisco and Microsoft make available additional vast technical support databases and permit priority response from vendors' in-house product engineers so Progent's online service specialists can determine the best solutions quickly.
Online support services available from Progent to businesses in Chesapeake Virginia include:
Authorized Windows Experts
Progent's Microsoft-certified online support engineers can provide computer troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can help your company with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange Server 2019 deployment,
MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams migration expertise, Skype for Business Server migration consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective PC desktop consulting and support services to help you company to install, configure, repair, and manage workstations and notebooks powered by Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 10 upgrade support services plus Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the management of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network consultants, and certifies a person's network technology knowledge at the expert level. Cisco-qualified CCIEs can deal with even the most complex problems occurring in network infrastructure design, installation, administration, security, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network management utilities and developing alternate approaches or identifying software patches. CCIEs offer excellent value because their depth of experience permits them to resolve problems rapidly. In typical cases, less experienced consultants can wrestle for hours or days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE support experts can tie into your computer system via sophisticated on-line troubleshooting tools to provide efficient, safe, and affordable analysis and remediation.
Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.
Progent locations in
Hampton Roads Metro Area
Progent's Cisco CCIEs offer help for the complete line of Cisco's industry-leading selection of connectivity devices by delivering consulting services such as:
CISM and CISSP Certified System Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of security solutions that can enhance the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or assist your business to recover rapidly following a damaging breach. Security support services available from Progent include: comprehensive network security and compliance analysis utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid recovery from virus and worm attacks; configuring firewalls; establishing secure mechanisms for off-site and mobile access; guarding your email infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced remote support to help organizations of any size integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that combine on-premises IT assets along with public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of background providing high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable workflow for recovering services rapidly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also enables non-disruptive testing for disaster recovery, updates and fixes and can produce reports to verify full service restoration, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist you to design, configure, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud used for administering private and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high degree of automation independent of the physical components making up the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide remote support services to cover a wide range of information technologies including network architecture, email solutions, system and operational security, plus UNIX and Windows integration. For server hardware economization and simplified administration in networks that include Linux and Windows, Progent offers VMware integration and Citrix support. Progent can also assist with migration from older systems to Windows or Linux-powered environments. Progent's team-based approach to solving technical issues promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This accelerates solutions of critical problems, reduces network downtime, and cuts support costs.
Important Linux platforms for which Progent can provide expertise include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate services designed to enable small and mid-size businesses to utilize the same advanced IT solutions used by some of the world's leading enterprises. The ProSight series of network management outsourcing services addresses all key areas of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis technology to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to manage the complete threat progression including protection, identification, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital data, applications and VMs that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to provide web-based control and world-class protection for your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and keeps most threats from making it to your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of inspection for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, monitor, enhance and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are kept current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding devices that need important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your assigned Progent consultant so any potential issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security regulations, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance consultant. The interview is designed to assess your company's ability either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup system that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology projects. Progent's charges for ongoing consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these special areas of computer technology allows customers to execute major projects within budget and on time. Progent's special online consulting solutions include:
How Your Chesapeake Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center support alternatives for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems.
Progentís Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk support transparently between your IT team and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation tool for handling service requests, ticketing, accountability, status tracking, and metrics.
Progent's Call Center team of seasoned network professionals offers your customers in Chesapeake Virginia rapid assistance from an efficient technical support resource with substantial experience offering telephone-based support and online diagnostics for networks powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Call Center the reputation as a significant enabler of business efficiency, and Progent's goal is to fix rather than just document network issues.
- Business Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting staff can supply online professional engineering expertise and education in key business application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and education for popular Microsoft business applications such as CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's consulting, programming, and training services, see Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Chesapeake Virginia online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to fit your environment so your IT support is proactive and automated. By anticipating looming issues before they grow into full-scale emergencies, automated monitoring can avoid inconvenient and expensive network failures. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or systems powered by a mix of OS platforms.
To contact Progent about urgent phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Help, call 1-800-993-9400, or see Contact Progent.
For companies and startups in Chesapeake Virginia, Progent's online computer support engineers are ready to deliver expert and cost-effective IT support the instant your company requires it. More than a decade of offering remote tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online access tools to fix computer problems quickly while avoiding the expense and lost productivity that comes with in-person service visits.
Even if your Chesapeake organization relies on a regular independent support technician or maintains an in-house organization that can deal with ordinary network issues, Progentís Microsoft certified consultants are available to provide an easy and seamless virtual extension of your on-site resources in cases when your usual service personnel either lack the availability or the knowledge to solve unexpected system crises or especially complicated integration projects.
Benefits of Progent's Network Help for Companies in Chesapeake Virginia
Progent's remote IT consulting services enable your Chesapeake organization to have the benefits of immediate, enterprise-grade network support without the expense of maintaining an in-house IT staff. Your network will acquire greater strategic value by being increasingly reliable, productive, and secure. Advantages to your company include:
- Seamless virtual extension of your local support resources
With most offices in Chesapeake Virginia, nearby network support resources, whether consisting of independent consultants or a full-time maintenance staff, can resolve the majority of technical problems. However, major troubles might occur when your regular resources are overstretched or absent, and some problems may stem from technology that is unfamiliar to your local support personnel. In these situations, Progent's online service specialists give you a convenient, quick, and economical way to supplement your regular help and to convey valuable information to increase your capability to deal with future problems locally.
- Reduced Dependence on Individual Service Providers
For IT support, smaller companies often rely on independent freelance consultants. Although freelance service people carry less overhead than larger consulting companies and can often charge lower rates, they are occasionally overbooked, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another customer, ill, on vacation, or in class, the absence of reserve personnel may require your business to wait for assistance during an emergency. As your business grows, network downtime and problems with vital applications become more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers a dependable source of reserve support expertise to insure your network stays up and running.
- Build a Solid Basis for Smooth Expansion
Businesses often start with an information architecture implemented on a modest budget. Lacking a proper framework, slap-dash fixes often get piled onto a weak foundation. When a network grows, stability and scalability problems can hinder the success of the business. These poorly built environments require careful assessment, smart long-term planning, and wide technical expertise to upgrade to a network infrastructure able to offer the stable foundation to meet critical business requirements and ease future expansion.
- Interact with Solution Providers Rather Than Product Vendors
Smaller offices need advice and technical training to navigate through an increasingly complex array of product alternatives capable of accelerating business success and improving productivity. Businesses do not need a computer consultant who is motivated to sell a certain vendor's technology. IT support and product selling can lead to a situation where the recommended
solution is built around a profitable technology rather than the genuine requirements of a business. Progent eliminates these conflicts by offering only services rather than products. This enables Progent to align technical consulting with the best interests of clients.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of IT background, fine tuned support software, and familiarity with enterprise networking allow offices to escape the pitfalls associated with excessive dependence on smaller service firms, independent freelance service providers, or limited internal IT help.
Progent stands out by providing:
How Does Our Company Begin Receiving Online Technical Support from Progent?
- In-depth Expertise in Microsoft's Entire Line of Server Platforms
Progent offers world-class support for Microsoftís powerful server products with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration consulting, Windows Server 2008 R2 expertise, Microsoft Windows 2003 maintenance, Microsoft Exchange 2019 deployment, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus MS SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for remote service and on-premises visits by the minute. As a result, you are charged exclusively for received support. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in regions where Progent provides in-person service, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no initialization charge and asks no monthly commitment for services provided during regular working hours. Many service firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick fixes so you won't be forced to permit less critical problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all delivered services. Unlike many independent consultants or small support organizations who offer minimal documentation or details of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service reports transmitted by every consultant to each client. The practice of detailing and organizing support activity allows more effective support and eliminates a slew of typical misfortunes such as when a support customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few IT service firms to provide round-the-clock network monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating potential issues before they result in lost productivity, system monitoring can save your IT network from painful and expensive availability disruptions.
To get started with Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.