Immediate Remote Technical Support for Chesapeake Virginia IT Networks
Fast Online Support for Chesapeake SystemsFor organizations located in Chesapeake Virginia, Progent offers remote help for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered remote support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to handle challenging networking problems, as well as the services of CISSP-certified security consultants to help with advanced security architecture and diagnostic jobs.

Progent's remote technical support experts provide exceptional leverage due to the fact that they have the real-world background and have access to the sophisticated technology needed to resolve most information system problems rapidly. This reduces direct costs since service calls use up fewer billable minutes. Online support also avoids the cost of dispatching an engineer to your location. Your organization benefits additionally in indirect expenses by reducing or eliminating network outages and related costs stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives. Progent's advanced online technical support expertise is especially helpful for businesses that rely on public clouds for critical infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an option.

Progent's billing policy for online help is designed to stretch your network support dollar. Progent charges by the minute for phone consulting, so you owe only for the services that you receive. In contrast to typical remote support organizations, Progent imposes no initialization fee or minimum job duration. Progent's per-minute granularity and clean policy for billing eliminate situations where speedy. minor repairs manage to turn into big invoices. Progent's penchant for solving technical issues quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an arsenal of customized tools and field-proven methodologies which allow the highest level of effectiveness for remote technical support and repair for IT systems of any size. Progent provides secure VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the engineers of Progent's remote service group to link to your company's network without violating network security.

Progent's sophisticated service reporting system keeps detailed documentation for the service that Progent's customers have been provided. Progent's team engineers have access to the history of services provided to each customer by every engineer. This database of anomalies and resolutions is stored as a conveniently exploitable internal database that permits Progent's remote technical professionals to communicate their experiences company-wide to ensure that the value of Progent's technical support grows daily. Progent's advanced accreditations and working associations with major technology companies including Cisco and Microsoft make available additional massive technical support databases and permit priority access to vendors' in-house support staff with the result that Progent's remote consulting specialists can come up with optimal resolutions promptly.

Remote support services offered by Progent to clients in Chesapeake Virginia include:

Progent's ProSight Fixed-price IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate managed services designed to allow small and medium-size businesses to benefit from the same best-of-breed technology used by many of the world's top corporations. Progent's ProSight line of outsourced network management services covers all key areas of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior machine learning technology to defend endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to address the entire threat progression including protection, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup product vendors to create ProSight Data Protection Services (DPS), a portfolio of management offerings that provide backup-as-a-service. ProSight DPS products manage and monitor your backup operations and allow non-disruptive backup and rapid restoration of important files/folders, applications, system images, and virtual machines. ProSight DPS lets you recover from data loss caused by hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, user error, ill-intentioned insiders, or application glitches. Managed backup services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide organizations of any size a flexible and affordable alternative for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic information system. Besides maximizing the security and functionality of your computer environment, Progent's software/firmware update management services allow your IT staff to concentrate on more strategic projects and tasks that derive maximum business value from your network. Read more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication. Duo supports single-tap identity confirmation with iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a protected online account and give your password you are requested to confirm your identity on a device that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be used for this second means of authentication such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can register multiple validation devices. For more information about ProSight Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time reporting tools created to work with the industry's top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-through or endpoints with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to provide centralized control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, track, enhance and debug their networking appliances such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating devices that need important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT personnel and your Progent consultant so that any potential issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security requirements, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your company's ability to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup environment that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract IT programs. Progent's charges for longer-term development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these special areas of information technology enables customers to complete major initiatives economically and on schedule. Progent's special online engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center support alternatives for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, shared Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that manages all aspects of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent's Help Desk consulting services can support you in establishing an efficient new Call Center or improving your established one, evaluating or modifying Help Desk application software to handle the particular demands of your corporation, or adding occasional online staff to reinforce your existing Call Center group during unusually busy events such as software migrations, mass upgrades, or installing new business software.

    Progent's Help Desk Call Center team of seasoned information technology consultants offers your computer users in Chesapeake Virginia quick access to a large technical support group with years of experience delivering phone help and remote diagnostics for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk perception as a solid contributor to company productivity, and Progent's target is to solve rather than merely document technical problems.

  • Business Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Consulting staff offers remote advanced consulting support and education in key business application areas including ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide expertise, programming, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For more concerning Progent's consulting, programming, and education services, refer to Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts offer world-class remote and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center2, extend or optimize an existing one, migrate smoothly from a previous version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers businesses in Chesapeake Virginia remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can adapt Operations Manager to suit your business so that your network maintenance is proactive and automated. By exposing possible issues before they expand into full-scale emergencies, proactive monitoring can avoid disruptive and expensive service breakdowns. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments based on multiple platforms.
How Your Chesapeake Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency remote assistance with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Chesapeake Virginia, Progent's online network support specialists are ready to provide expert and cost-effective system help the instant your organization needs it. Over 20 years of providing online repair services has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to fix computer problems quickly while eliminating the expense and lost time associated with on-premises service visits.

Even if your Chesapeake organization works with a local freelance support technician or employs an in-house IT staff that know how to handle common network issues, Progent's Microsoft and Cisco certified engineers can provide a convenient and transparent virtual extension of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the knowledge to resolve unexpected system crises or particularly complicated integration projects.

Advantages of Progent's Network Help for Companies in Chesapeake Virginia
Progent's remote support services enable your Chesapeake organization to experience the advantages of timely, enterprise-level network support without the expense of maintaining an in-house IT organization. Your information system will derive greater strategic worth by becoming more reliable, efficient, and secure. Advantages to your business include:

  • Convenient remote extension of your on-site IT resources
    For most companies in Chesapeake Virginia, local network support providers, whether consisting of freelance consultants or a full-time IT staff, can take care of the majority of technical issues. However, IT crises may spring up when local resources are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your onsite support personnel. In these situations, Progent's online service professionals provide a convenient, quick, and budget-friendly way to augment your local resources and to convey valuable knowledge to increase your ability to resolve downstream problems locally.

  • Reduced Dependence on Individual Service Providers
    For network maintenance, smaller organizations commonly depend on individual freelance service providers. Although independent service people carry smaller overhead than larger service firms and can often charge marginally less, they are sometimes overextended, making it difficult to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, sick, on vacation, or in class, the absence of fallback personnel may require your company to wait for assistance during an emergency. As your business grows, system downtime and trouble with vital applications are more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers an on-call source of reserve support experts to make sure your network is always available.

  • Build a Solid Basis for Seamless Expansion
    Businesses often start with an information architecture implemented on a shoestring budget. Lacking a strong infrastructure, slap-dash fixes often get piled on top of an unstable foundation. As a company grows, stability and expandability issues can hinder the success of the business. These badly built systems need careful analysis, intelligent long-term planning, and extensive technical expertise to upgrade to a network infrastructure able to offer the stable foundation to handle critical business requirements and ease downstream growth.

  • Interact with Problem Solvers Instead of Technology Vendors
    Smaller businesses need advice and technical training to negotiate an ever more complex maze of technology options available for accelerating business success and enhancing productivity. These companies hardly need a network consultant who is motivated to resell a specific vendor's technology. IT consulting and product sales can result in a situation where the proposed solution is built around a predetermined technology rather than the genuine needs of a client. Progent avoids these dilemmas by offering only services instead of products. This enables Progent to match IT consulting with the best interests of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of IT expertise, refined support software, and understanding of corporate IT enable companies to escape the limitations associated with excessive dependence on smaller service firms, individual freelance consultants, or limited in-house resources.

Progent adds value by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified consultants average longer than a decade of real-world industry experience, at the front lines of network support, executing a broad range of IT projects for a large array of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting staff. This means that you get not only expert IT help, but also a consultant with field-tested approaches for applying computer knowledge to resolve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-site visits by the minute. Consequently, you are charged exclusively for delivered services. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no initialization charge and requires no monthly commitment for support services provided during normal working hours. Many support organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you won't be tempted to permit simple problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all delivered support activities. Unlike some independent consultants or small support firms who offer minimal documentation or details of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support documentation transmitted by each staff member to each customer. The practice of documenting and archiving service activity results in more effective support and eliminates a slew of common problems such as when a service client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the only IT service companies to offer 24x7 remote tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering possible issues before they result in lost productivity, system monitoring can save your information network from painful and expensive availability losses.
How Does My Business Begin Receiving Online Computer Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.

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    DoubleTake/Carbonite Software offers a family of products intended to provide small and midsize companies a variety of affordable alternatives for backing up and restoring business-critical workloads including Exchange Server, SQL Server, RIM Blackberry, and Microsoft Office SharePoint. Progent's disaster recovery planning consultants have in-depth backgrounds integrating DoubleTake/Carbonite technology into small business IT systems to achieve a high state of fault tolerance and disaster recovery readiness at a budget-friendly cost.

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    Progent's Cisco-Certified network consultants provide experienced PIX Firewall support services covering design, integration and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and application policy enforcement, mutlivector attack protection, and secure connectivity services. Extending from compact, plug-and-play desktop devices for small offices and home offices to modular gigabit appliances, Cisco PIX firewalls provide a healthy level of protection, performance and reliability for business environments of all sizes. PIX firewalls are based on a hardened, purpose-built operating system, PIX OS, avoiding potential OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated security and connectivity services, including advanced application-aware firewall services, Voice over IP and digital media security, site-to-site and remote-access IPsec VPN connectivity, intelligent networking services, and flexible administrative tools. Progent's network consultants can show you how to choose and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    To see answers to frequent questions concerning becoming employed by Progent, visit Jobs at Progent FAQs.

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