Immediate Online Support for Chesapeake IT Networks
For organizations located in Chesapeake or anywhere in Virginia, Progent offers remote technical support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided remote support to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, as well as the assistance of CISSP-accredited cybersecurity experts to help with high-level security design and troubleshooting jobs.
Progent's remote technical support engineers offer exceptional value because they have the practical experience and have access to the advanced technology needed to solve the majority of network problems quickly. Efficient support reduces immediate costs since solutions accumulate minimal billable consulting minutes. Online help also eliminates the expense of sending an engineer to your location. Your company saves additionally with indirect costs by reducing or eliminating system downtime and related costs stemming from business disruption, disgruntled clients, idle workers, and de-focused management. Progent's advanced online technical support expertise is especially valuable for businesses that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an option.
Progent's billing policy for remote help is structured to stretch your network support dollar. Progent charges by the minute for phone assistance, so you are charged just for the services that you receive. In contrast to many remote service companies, Progent requires no startup fee or minimum job duration. Progent's per-minute granularity and clean model for pricing do away with scenarios where fast solutions somehow end up as major tabs. Progent's penchant for disposing of technical issues quickly means your business spends less money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of optimized tools and field-proven methodologies that permit the maximum level of efficiency for remote engineering help and troubleshooting for information systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the experts of Progent's remote service group to access your environment remotely without breaching corporate security.
Progent's sophisticated service database application keeps comprehensive records describing the support that Progent's customers have received. Progent's team consultants have access to the history of services rendered to every customer by any engineer. This database of anomalies and repairs is organized as a quickly accessible internal database that enables Progent's remote support experts to communicate their experiences company-wide to ensure that the value of Progent's technical support improves daily. Progent's extensive list of certifications and working relationships with important industry leaders such as Cisco and Microsoft open up other extensive technical knowledge bases and permit priority response from manufacturers' internal support staff with the result that Progent's remote consulting experts are able to come up with optimal resolutions in the least time.
Remote technical support services available from Progent to customers in Chesapeake and anywhere in the state of Virginia include:
Authorized MS Windows Support
Progent's Microsoft-certified online support experts can provide network repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can help your company with a broad variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of cost-effective PC desktop services to help your company to deploy, integrate, repair, and manage workstations and laptops powered by Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 integration support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the management of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the top recognition for networking engineers, and indicates a person's technical knowledge at the expert level. Cisco CCIEs can deal with the most stubborn challenges encountered in network planning, deployment, management, security, and troubleshooting. CCIEs work closely with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network management utilities and developing alternate approaches or identifying software updates. CCIEs provide exceptional cost-effectiveness because their depth of expertise allows them to solve problems quickly. In typical instances, less seasoned service providers can wrestle for hours or even days with identical tasks that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE consultants can communicate with your network via the latest remote support technology to perform efficient, secure, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's popular selection of networking devices by delivering consulting services such as:
CISM and CISSP Certified System Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection services to bolster the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or assist your company to recover quickly following a damaging breach. Security services offered by Progent include: comprehensive information security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast cleanup after malicious attacks; integrating firewalls; designing safe mechanisms for off-site and mobile access; defending your email system from spam and directory harvest attacks; and initiating 24x7 network monitoring.
Progent offers advanced remote support services to help businesses of all sizes connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that utilize on-premises IT assets as well as public clouds. To assist you to integrate public clouds with networks, Progent can provide a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a consistent runbook for restoring services rapidly following an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, updates and fixes and can produce audit reports to verify complete service recovery, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, deploy, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that deliver high availability, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high level of automation independent of the hardware making up the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer online consulting services to address a broad range of information technologies including network architecture, email systems, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and easy management in networks that incorporate Linux-based systems and Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with migration from older systems to Windows or Linux-powered environments. Progent's group-oriented methodology for solving network issues promotes quick escalation, if necessary, to engineers with appropriate experience to handle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can provide urgent online help analyzing anomalies within UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price services designed to enable small and medium-size businesses to benefit from the same cutting-edge technology used by many of the world's leading corporations. The ProSight suite of outsourced network management services addresses all key facets of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to defend endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the entire malware attack lifecycle including blocking, detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of critical data, applications and VMs that have become lost or damaged due to component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to deliver web-based control and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, monitor, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating complex management processes, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT staff and your Progent engineering consultant so any looming issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security standards, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance expert. The interview is designed to evaluate your company's preparedness either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup system that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent offers the skills of world-class online consulting professionals for special IT projects. Progent's charges for ongoing consulting projects are determined based on the level of expertise of the consultants assigned. Progent's background in these special areas of information technology enables clients to complete major projects economically and on time. Progent's special online engineering solutions include:
How Your Chesapeake Business Can Contact Progent's Online Support Experts
Call Center Expertise
Progent's Help Desk Call Center service options for organizations with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's Call Center consulting services can assist you in creating an efficient new Call Center or revamping your existing organization, identifying or modifying Help Desk application software to meet the unique needs of your company, or adding occasional phone support personnel to supplement your internal Call Center group to handle unusually busy scenarios like software transitions, mass upgrades, or installing new business software.
Progent's Call Center staff of veteran network professionals provides your workers in Chesapeake or anywhere in the state of Virginia fast contact with a reliable network service resource with substantial experience delivering telephone-based consulting and online diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center the reputation as a significant enabler of company efficiency, and Progent's policy is to resolve instead of merely track network issues.
- Business Applications Services: Education, Customization, and Problem Solving
Progent's Applications Experts staff provides online advanced consulting expertise and training in key business application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting, custom development, and training for Microsoft applications such as CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out more about Progent's expertise, custom development, and education services, go to Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers organizations in Chesapeake, or anywhere in the state of Virginia, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to accommodate your environment so that your IT support is proactive and automated. By spotting possible problems before they cause downtime, system monitoring can head off inconvenient and expensive service breakdowns. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or networks that support a mix of OS platforms.
To get in touch with Progent about urgent remote assistance with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Support, call 1-800-993-9400, or refer to Contact Progent.
For companies and new businesses in Chesapeake or throughout the state of Virginia, Progent's online network support specialists can deliver expert and affordable IT help the moment your business has to have it. More than 15 years of offering remote repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to fix network problems quickly while eliminating the cost and lost time associated with on-premises support calls.
Even if your Chesapeake company deals with a local independent consultant or employs a full time IT staff that can handle the majority of network issues, Progentís Microsoft certified engineers can provide an easy and transparent virtual expansion of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the experience to handle unexpected network crises or particularly complex integration projects.
Features of Progent's Online Computer Support for Chesapeake
Progent's online help, remote troubleshooting, network security expertise, and system administration services give businesses in Chesapeake or throughout the state of Virginia unparalleled leverage for your IT investment. Whether you need one-time phone support and Internet-based troubleshooting or ongoing Help Desk call center support and system administration, Progent's professionals can provide your business world class IT support while permitting you to eliminate the expense and hassle of carrying a large internal IT organization. Highlights of Progent's online help services include:
- Fast Phone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can provide immediate and economical expertise to companies in Chesapeake and is also ideal for customers in more remote areas of Virginia that lack technicians with proven expertise supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the use of a broad selection of Microsoft support utilities, service databases, and continuing training.
- By the Minute Billing to Reduce Expenses
Progent provides online help on a by-the-minute basis, so you are charged only for the support you use. Progent has no minimum charge for phone help and imposes no ongoing subscription fee for services delivered during normal working hours. This keeps you from paying big bills for routine fixes.
- Access to Cisco Certified Network Design Professionals
Progent's certified experts for Cisco can provide access to on-staff specialists who have experience in planning, deploying, and supporting networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, reliable, and secure connectivity for fixed and mobile networking.
- Application Specialists Team
Progent's basic consulting offerings include technology integration, MS Exchange Server expertise, system security planning, and Help Desk Co-management services. Progent's Application Experts Team can provide world-class consulting support in specific business applications. Help available from the Application Experts Group includes:
Dynamics GP Support and Customization
MS Project Expertise
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Solaris Integration
MS SQL Server 2017 migration, Microsoft SQL 2016 Application Design, and SQL Server 2014 Application Development and Debugging
Oracle Database Administration and Software Development
MySQL DBA Services and Application Design
Amazon Marketplace Web Service Programming
By providing a convenient one-stop source for network generalists and specialists, Progent can deliver timely, inexpensive, and thorough IT solutions that fit the unique needs of your company.
- Sophisticated Online Connectivity Software
Protected online access permits Progent's service professionals to see precisely what your users see. This makes it possible to produce fast fixes to issues that might otherwise require an expensive personal visit. Effective online connectivity tools and expert technicians together allow Progent to resolve most IT problems quickly and economically. Progent is an industry leader in online troubleshooting and automated network analysis.
- Compatibility with Mainstream VPN Gateways
Progent can provide secure Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without compromising system security.
- Round-the-Clock Service for Maximum System Uptime
For organizations with line-of-business applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager, this offering can help produce high system uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are intended specifically for budget-constrained businesses whose clients need instant access to a Help Desk Call Center with expert phone support and full escalation capability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of technical experience, fine tuned support tools, and understanding of enterprise networking allow businesses to avoid the pitfalls associated with excessive dependence on smaller service organizations, individual freelance service providers, or over-stretched internal resources.
Progent adds value by providing:
How Does Our Company Start Getting Online Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified consultants average longer than a decade of hands-on industry experience, in the trenches of IT support, executing a wide range of IT projects for a large mix of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its support staff. This means that you get not just expert IT skills, but also a support engineer with field-tested approaches for using computer knowledge to resolve real-world network problems quickly.
- Value Pricing
Progent's pricing model is to bill for remote support and on-premises visits per minute. As a result, you owe just for received support. Progent does not demand a higher rate for off-hours or urgent support, and within California or in regions where Progent offers in-person service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no service activation charge and requires no monthly commitment for support services provided during normal business hours. Many support organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for fast repairs so you will not be forced to permit minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their scope, Progent is able to concentrate on providing high-value services where Progent has little competition. Companies who work with trusted freelance service providers or who employ in-house IT personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more reliable, protected, and efficient.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to provide 24x7 network tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By uncovering potential problems before they cause downtime, network monitoring can save your information network from painful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.