Fast and Affordable Remote Technical Support for Chesapeake Virginia IT Networks
For companies in Chesapeake Virginia, Progent provides remote technical support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered remote support to companies in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to solve challenging infrastructure problems, plus the services of CISA and CISSP-certified security experts to help with advanced security design and troubleshooting jobs.
Progent's remote support experts offer exceptional leverage due to the fact that they have the practical background and are equipped with the advanced technology needed to resolve most network issues quickly. This reduces direct expenses since solutions accumulate fewer billable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your location. Your company saves additionally in indirect expenses by minimizing or eliminating network outages and related losses due to business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's advanced online consulting expertise is especially important for organizations that rely on public clouds for critical network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be useful.
Progent's pricing policy for online support is designed to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you are charged only for the services that you actually get. In contrast to typical online support companies, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute billing unit and simple model for billing avoid scenarios where speedy. minor solutions somehow turn into big invoices. Progent's skill at disposing of technical issues quickly means your business saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of optimized tools and field-proven processes which ensure the highest level of effectiveness for online consulting and repair for computer systems of any size. Progent offers safe Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's online support team to interface to your system remotely without compromising system security.
Progent's sophisticated customer support database system keeps detailed records for the service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the specifics of assistance delivered to every Progent customer by every Progent engineer. This database of anomalies and resolutions is stored as a readily retrievable internal database that permits Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the value of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with important industry leaders such as Cisco and Microsoft make available additional vast support knowledge bases and allow quick response from vendors' in-house engineering staff so Progent's online consulting specialists can come up with the most efficient resolutions in the least time.
Remote services offered by Progent to clients in Chesapeake Virginia include:
Certified Microsoft Windows Experts
Progent's Microsoft-certified remote support engineers can provide network troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can help you with a wide variety of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 deployment,
MS Exchange Server 2016 migration, Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Programming,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of affordable PC desktop services to help your business to install, integrate, troubleshoot, and manage desktop PCs and laptops based on Windows. Progent's desktop consulting services include providing Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to streamline the management of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking engineers, and indicates a consultant's networking skills at the master level. CCIEs can resolve even the most difficult issues encountered in network infrastructure design, deployment, administration, protection, and problem solving. Cisco CCIEs work with the highest priority with Cisco's internal engineers in analyzing anomalies with IOS network management tools and coming up with workarounds or locating software updates. Cisco CCIEs offer excellent cost-effectiveness because their depth of experience permits them to solve problems rapidly. In many cases, less experienced engineers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE certified support experts can tie into your network using state-of-the-art remote support tools to provide quick, safe, and affordable diagnosis and remediation.
Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.
Progent locations in
Hampton Roads Metro Area
Progent's CCIEs can provide assistance with all of Cisco's market leading family of networking products by providing services that include:
CISSP and ISSAP Premier System Security Consultants
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of security services to improve the immunity of your Windows, macOS and OS X, or Linux environment against internal or external threats or assist you to recuperate rapidly after a damaging breach. Security solutions available from Progent include: in depth network security audits utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid recovery from virus and worm assaults; integrating firewalls; designing safe techniques for off-site and mobile access; protecting your email infrastructure against viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced remote consulting services to help organizations of all sizes integrate their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that combine on-premises resources along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable process for restoring applications and services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also supports non-intrusive testing for disaster recovery, upgrades and fixes and can generate reports to verify full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist you to design, deploy, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud solutions that deliver high availability, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high degree of automation regardless of the hardware used by the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide online support services to cover a broad array of information technologies including network infrastructure, email systems, network and operational security, plus UNIX and Windows integration. For server hardware consolidation and simplified administration in environments that incorporate Linux-based systems and Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also assist with migration from legacy systems to Windows or Linux-based solutions. Progent's team-oriented approach to resolving technical problems promotes fast escalation, when required, to engineers with task-relevant experience to handle complex situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service costs.
Important Linux variants for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate services intended to enable small and mid-size organizations to utilize the same cutting-edge technology used by some of the industry's leading enterprises. Progent's ProSight series of IT management outsourcing services addresses all critical facets of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to address the complete threat lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your company's specific requirements and that helps you prove compliance with legal and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also assist you to install and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital files, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, track, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating devices that require important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management staff and your assigned Progent consultant so that any looming problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security standards, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's preparedness either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient security and backup/recovery environment that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology programs. Billing rates for longer-term development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these special areas of information technology allows customers to execute critical initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Chesapeake Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Expertise
Progent's Call Center support programs for businesses with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide small businesses a complete solution that manages all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.
Progentís shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your IT team and Progent's large roster of certified desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution based on the top professional services automation tool for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center staff of veteran information technology consultants offers your computer users in Chesapeake Virginia fast assistance from an effective technical support group with substantial experience providing phone help and remote repair service for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk Call Center perception as a major contributor to business success, and Progent's policy is to resolve and not merely document IT issues.
- Applications Support: Education, Customization, and Problem Solving
Progent's Applications Experts Group can supply phone-based and in-depth consulting expertise and education in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for familiar Microsoft business applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's expertise, customization, and training offerings, refer to Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Chesapeake Virginia online IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM for your environment so your network maintenance is proactive and automated. By exposing looming issues before they evolve into full-scale emergencies, remote monitoring can minimize stressful and costly network breakdowns. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or systems based on a variety of OS platforms.
To contact Progent about emergency remote expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Support, call 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Chesapeake Virginia, Progent's phone-based computer support engineers can deliver expert and affordable system support the moment your organization requires it. Long experience offering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity tools to solve computer problems quickly while avoiding the expense and lost time associated with on-premises support visits.
Even if your Chesapeake organization relies on a regular freelance consultant or employs a full time organization that can handle typical computer problems, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and transparent virtual extension of your on-site resources in cases when your usual IT support personnel either don't have the time or the experience to fix unexpected system crises or particularly complex integration projects.
Features of Progent's Online Network Services for Chesapeake Virginia
Progent's online support, Internet-based repair, network security expertise, and network administration services give offices in Chesapeake Virginia the greatest leverage for your IT budget. Whether you need one-time telephone help and remote network repair or ongoing Help Desk call center support and system administration, Progent's professionals can deliver your business world class network support while permitting you to avoid the cost and administration overhead of maintaining a full-service in-house IT organization. Key features of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to companies in Chesapeake Virginia and is also ideal for networks in more remote areas that lack technicians with in-depth expertise supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has the use of a wide range of Microsoft support tools, service databases, and continuing training.
- Per Minute Rates to Minimize Costs
Progent provides remote help on a per-minute billing plan, so you are charged only for the services you receive. Progent asks for no minimum fee for online help and requires no ongoing subscription fee for support services delivered during regular business hours. This saves you from facing big invoices for quick repairs.
- Availability of Cisco Network Architecture Experts
Progent's registered experts for Cisco can provide help from on-staff professionals who have experience in designing, implementing, and supporting networking environments based on Cisco products. Progent can provide a CCIE or CCNP to help you build high-speed, reliable, and secure connectivity for local and remote networking.
- Application Specialists Group
Progent's basic consulting services consist of technology integration, MS Exchange expertise, network security design, and Co-managed Help Desk services. Progent's Application Experts Team offers world-class consulting support for specific business applications. Help available from the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project Training
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Management and Application Development
MySQL Database Administration and Software Programming
Apple Mac Support
Amazon Marketplace Web Service Software Design and Programming
By offering a full service centralized resource for IT generalists and application experts, Progent can tailor fast, affordable, and thorough IT solutions that address the specific needs of your company.
- Advanced Remote Access Tools
Secure remote access allows Progent's support professionals to see precisely what your users see. This makes it possible to produce quick fixes to issues that could otherwise require an expensive personal visit. State-of-the-art online access software and experienced technicians together allow Progent to resolve most network problems rapidly and affordably. Progent is an industry leader in online support and automated network monitoring.
- Support for Leading VPN Gateways
Progent supports safe VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without weakening network security.
- 24x7 Support for Maximum System Uptime
For companies with mission-critical applications, Progent offers optional round-the-clock remote support services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help ensure high system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are designed especially for budget-conscious organizations whose clients require immediate recourse to a Help Desk service with expert telephone support and full escalation capability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, range of IT expertise, refined support software, and understanding of enterprise networking allow companies to escape the limitations of excessive reliance on smaller consulting firms, individual freelance service providers, or limited in-house IT help.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Network Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified experts average longer than a decade of real-world industry experience, at the front lines of IT support, performing a broad range of technical projects for an extensive array of clients. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting team. This ensures that you get not just world-class IT capability, but also a consultant with proven methods for using computer knowledge to solve real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for remote service and in-person visits per minute. Consequently, you owe just for received support. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in areas where Progent offers in-person service, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent applies no startup charge and requires no retainer for services provided during normal business hours. Many support firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick fixes so you won't be forced to allow simple problems to fester.
- Full Documentation of Delivered Services
Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or small service organizations who provide minimal documentation or details of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service reports sent by every staff member to every client. The practice of detailing and organizing service activity allows more effective support and eliminates a slew of typical problems such as when a support client is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting firms to offer 24x7 remote tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing potential problems before they result in downtime, network monitoring can keep your information network from painful and expensive service disruptions.
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.