Immediate Remote Support for Chesapeake Networks
For companies in Chesapeake or anywhere in Virginia, Progent offers online technical support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with complex infrastructure issues, plus the services of CISA and CISSP-qualified cybersecurity consultants to help with advanced security design and diagnostic jobs.
Progent's online technical support engineers offer exceptional leverage because they have the real-world experience and are equipped with the advanced tools required to resolve most network issues rapidly. This reduces direct costs because service calls accumulate minimal chargeable minutes. Online support also avoids the expense of sending a consultant to your office. Your organization benefits additionally with incidental costs by reducing or eliminating system downtime and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's extensive online consulting experience is especially important for organizations that are dependent on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an alternative.
Progent's billing model for remote support is designed to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced just for the support that you receive. Unlike typical online support firms, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute granularity and clean model for billing do away with scenarios where quick fixes manage to turn into big bills. Progent's skill at solving problems efficiently means you saves money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of customized tools and field-proven methodologies that ensure the highest degree of effectiveness for remote technical support and repair for IT networks of all sizes. Progent provides secure VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's remote service group to connect to your company's system without violating system security.
Progent's proven service database application includes extensive histories for all support that Progent's clients have been provided. Progent's staff consultants have access to the details of services delivered to every client by every Progent engineer. This database of issues and solutions is stored as a conveniently retrievable internal knowledge base that enables Progent's online support experts to share their knowledge with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's high-level certifications and working associations with major technology companies such as Cisco and Microsoft make available other massive technical databases and allow priority response from manufacturers' in-house engineering staff so Progent's online consulting experts are able to arrive at the most efficient resolutions in the least time.
Remote technical support services available from Progent to clients in Chesapeake and throughout the state of Virginia include:
Authorized MS Windows Experts
Progent's Microsoft-expert remote support professionals can provide computer troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can help you with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 migration, Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid deployment expertise, Skype for Business Server migration support, Microsoft Lync Server integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable PC desktop consulting and support services to assist you company to install, integrate, repair, and manage desktop PCs and laptops based on Windows. Progent's PC desktop support services cover areas such as providing Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the management of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for networking engineers, and validates a person's network technology knowledge at the expert level. CCIEs can deal with the most challenging challenges occurring in network infrastructure planning, integration, maintenance, protection, and repair. Cisco qualified CCIEs work closely with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network management utilities and coming up with alternate approaches or locating program patches. Cisco CCIEs represent an excellent value because their depth of experience allows them to resolve problems quickly. In common cases, less seasoned engineers can wrestle for hours or even days with identical problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can interface to your computer system by means of the latest on-line troubleshooting technology to provide efficient, secure, and affordable analysis and remediation.
Progent's CCIEs offer expertise in the entire range of Cisco's top-selling family of infrastructure devices by delivering services that include:
CISM and CISSP Premier System Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of security solutions to bolster the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or assist your business to recover rapidly following a damaging penetration. Security consulting services available from Progent include: thorough data security and compliance analysis utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast recuperation from malicious attacks; installing firewalls; building secure mechanisms for remote and mobile communication; protecting your email system from spam and DHA attacks; and managing round-the-clock proactive monitoring.
Progent offers expert remote consulting to help organizations of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that utilize on-premises IT assets along with public clouds. To help you to incorporate public cloud services with networks, Progent offers a variety of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a consistent process for recovering applications and services rapidly following a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also supports transparent testing for site recovery, upgrades and patches and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, deploy, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud environments that deliver high availability, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high level of automation independent of the hardware used by the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer phone-based consulting services to address a wide range of computer technologies including network infrastructure, messaging solutions, network and process security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and easy management in environments that combine Linux with Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also assist with migration from older systems to Microsoft Windows or Linux solutions. Progent's team-oriented methodology for solving network issues enables quick escalation, if necessary, to consultants with appropriate experience to tackle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts service costs.
Progent's UNIX/Linux support engineers can provide urgent phone-based help troubleshooting anomalies within UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:
Apple Mac OS X
IBM AIX OS
Silicon Graphics IRIX
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate services intended to enable small and medium-size organizations to benefit from the same best-of-breed technology deployed by many of the industry's leading corporations. The ProSight line of IT management outsourcing services addresses all key areas of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to defend endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to automate the entire threat progression including blocking, detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also assist you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical files, apps and virtual machines that have become unavailable or damaged due to component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security vendors to deliver web-based control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, optimize and troubleshoot their connectivity hardware like routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to a different hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security regulations, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's ability either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup environment that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special IT projects. Billing rates for longer-term development or consulting projects are set according to the qualifications of the engineers assigned. Progent's background in these special fields of information technology allows clients to complete critical projects economically and on time. Progent's project-based online engineering services include:
How Your Chesapeake Company Can Contact Progent's Remote Technical Support Experts
Call Center Services
Progent's Help Desk service offerings for companies with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Helpdesk services, and Call Center consulting.
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle the most problems.
Progent's Help Desk consulting support can support you in creating an efficient new Help Desk or revamping your established one, identifying or enhancing Help Desk software products to handle the special requirements of your corporation, or providing occasional phone support staff to supplement your in-house Help Desk Call Center team to handle high-demand events like software transitions, mass updates, or rolling out new applications.
Progent's Help Desk Call Center team of veteran information technology consultants gives your workers in Chesapeake or anywhere in the state of Virginia fast contact with a dependable support group with years of experience offering telephone-based support and remote repair service for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center recognition as a key enabler of business efficiency, and Progent's aim is to fix and not simply document IT issues.
- Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Team provides online advanced engineering support and training in specific business application fields that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting, customization, and education for Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's expertise, customization, and training offerings, visit Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a previous release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers companies in Chesapeake, or anywhere in the state of Virginia, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager support. Progent can customize SCOM to suit your business so your computer maintenance is proactive and automated. By exposing looming problems before they expand into full-scale emergencies, automated monitoring can head off inconvenient and costly information system breakdowns. Progent can also deploy network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems powered by a combination of platforms.
To get in touch with Progent about urgent phone-based support with Windows, macOS and OS X, or Linux environments, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or see Contact Progent.
For organizations and startups in Chesapeake or anywhere in the state of Virginia, Progent's phone-based computer support engineers can deliver effective and cost-effective IT help the instant your business needs it. Long experience providing online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine remote access tools to solve network problems quickly while eliminating the expense and lost productivity that comes with in-person support calls.
Even if your Chesapeake office deals with a local freelance support technician or employs a full time organization that can handle ordinary network issues, Progentís Microsoft and Cisco certified engineers can offer a convenient and transparent remote extension of your local resources in cases when your usual IT support personnel either don't have the availability or the experience to deal with sudden system emergencies or especially challenging integration problems.
Features of Progent's Online Network Support for Chesapeake
Progent's phone support, remote troubleshooting, network security expertise, and system administration services offer businesses in Chesapeake or anywhere in the state of Virginia the greatest leverage for your support investment. Whether you require occasional telephone help and remote network repair or ongoing Help Desk call center support and system administration, Progent's professionals can deliver your office enterprise-level network support while permitting you to eliminate the expense and administration overhead of running a large internal IT staff. Highlights of Progent's online help services include:
- Immediate Telephone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to offices in Chesapeake and is also ideal for customers in more remote areas of Virginia that have a limited supply of technicians with proven experience supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the use of a wide array of Microsoft support utilities, service databases, and continuing training.
- Per Minute Rates to Reduce Expenses
Progent provides remote help on a per-minute basis, so you are billed only for the services you use. Progent requires no minimum charge for phone help and asks for no monthly retainer for support services provided during normal business hours. This saves you from facing big invoices for routine fixes.
- Access to Cisco Network Infrastructure Professionals
Progent's registered experts for Cisco offers the services of on-staff specialists with experience in designing, implementing, and managing networking environments based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build fast, high-availability, and protected connectivity for fixed and mobile networking.
- Application Specialists Consulting
Progent's basic support services consist of system integration, Microsoft Exchange Server consulting, corporate security planning, and Help Desk Co-management services. Progent's Experts Team offers in-depth consulting expertise for critical application areas. Support available from the Application Experts staff includes:
Dynamics GP Consulting and Programming
MS Project and Project Online Support
Microsoft Office 365 integration consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
Power BI Integration and Training
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle Database Administration and Software Development
MySQL Project Management and Application Programming
Apple Mac Help
Amazon Marketplace Web Service Software Integration
By offering a full service centralized source for network generalists and specialists, Progent can tailor fast, inexpensive, and comprehensive information technology solutions that address the specific requirements of your business.
- State of the Art Online Connectivity Tools
Protected remote connectivity permits Progent's support experts to observe exactly what your users see. This makes it possible to find quick fixes to issues that could otherwise demand an expensive onsite visit. Cutting-edge remote connectivity software and expert technicians together allow Progent to repair most IT issues rapidly and economically. Progent is an industry leader in online support and automated system tracking.
- Support for Leading VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to repair your system remotely without compromising network security.
- Round-the-Clock Service for High Network Availability
For offices with line-of-business applications, Progent offers optional 24x7 remote support services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure maximum system availability.
- Help Desk Services
Progent's Help Desk Call Center services are designed specifically for budget-conscious organizations whose clients need immediate access to a Help Desk Call Center with expert phone support and complete escalation capability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of IT knowledge, refined remote support software, and understanding of corporate IT allow offices to avoid the pitfalls associated with exclusive reliance on smaller service firms, independent freelance consultants, or limited in-house IT help.
Progent adds value by providing:
How Does My Business Start Receiving Remote Technical Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified experts average more than ten years of real-world professional background, at the front lines of network service, performing a broad variety of technical tasks for a large array of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting personnel. This means that you get not only expert IT help, but also a support engineer with proven approaches for applying computer knowledge to repair real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for phone service and on-premises visits per minute. As a result, you pay exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and asks no monthly commitment for services provided during regular business hours. Many service organizations impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for quick repairs so you will not be tempted to allow less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their comfort zone, Progent can focus on providing high-value skills where Progent faces few competitors. Businesses who work with familiar independent service providers or who maintain internal support personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more robust, secure, and productive.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to provide 24x7 remote tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering potential problems before they result in downtime, system monitoring can save your IT network from stressful and expensive availability losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.