Fast and Affordable Remote Technical Support for Chesapeake Virginia Computer Networks
For businesses located in Chesapeake Virginia, Progent provides online technical support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have delivered remote support to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to help with complex infrastructure problems, as well as the services of CISSP-certified cybersecurity consultants to help with high-level security design and diagnostic jobs.
Progent's online support engineers provide exceptional value due to the fact that they possess the practical background and have access to the advanced technology needed to solve most information system issues quickly. This reduces direct costs since solutions use up minimal chargeable minutes. Remote help also eliminates the expense of sending an engineer to your site. Your organization saves even more with indirect expenses by minimizing or eliminating network outages and related losses due to business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced online consulting expertise is especially helpful for businesses that depend on public clouds for critical infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.
Progent's billing policy for online help is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed just for the support that you receive. In contrast to many remote support firms, Progent requires no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean policy for pricing do away with situations where speedy. minor solutions somehow end up as substantial bills. Progent's skill at handling technical issues quickly means your business saves money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of optimized tools and field-proven processes which allow the maximum degree of effectiveness for remote technical support and repair for information networks of any size. Progent provides secure Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the staff of Progent's remote service group to communicate with your company's computer system without compromising system security.
Progent's sophisticated service reporting application stores comprehensive histories describing all service that Progent's customers have received. Progent's staff consultants have the benefit of the records of services delivered to each customer by every Progent engineer. This archive of problems and responses is structured as a conveniently exploitable proprietary knowledge base that permits Progent's remote support experts to share their knowledge with the whole team to ensure that the value of Progent's technical support grows over time. Progent's high-level certifications and close associations with major technology companies including Cisco and Microsoft make available additional extensive support knowledge bases and permit quick response from vendors' internal engineering staff so Progent's remote consulting experts can determine the best resolutions quickly.
Remote support services available from Progent to customers in Chesapeake Virginia include:
Authorized Microsoft Windows Experts
Progent's Microsoft-certified remote service engineers can deliver computer system troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can help you with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2019 planning and deployment, SharePoint 2016 migration consulting, Microsoft Teams planning and integration, Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Office Communications Server upgrade,
Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of cost-effective PC desktop support services to help your business to deploy, configure, repair, and administer desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 upgrade assistance as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the administration of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE credential is the top recognition for network infrastructure engineers, and validates a consultant's networking skills at the expert level. CCIEs can handle even the most difficult problems encountered in network design, installation, administration, security, and problem solving. CCIEs can cooperate with the highest priority with Cisco's in-house support staff in isolating anomalies with IOS Software network administration tools and developing workarounds or locating program updates. CCIEs represent an exceptional value since their broad experience enables them to resolve problems rapidly. In common cases, less seasoned service providers can struggle for many hours or even days with identical tasks that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can interface to your environment by means of sophisticated remote support tools to perform fast, secure, and affordable diagnosis and repair.
Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.
Progent locations in
Hampton Roads Metro Area
Progent's CCIEs can provide expertise in the complete line of Cisco's popular selection of infrastructure products by offering consulting services that include:
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of security solutions to bolster the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help you to recover rapidly following a serious breach. Security consulting services offered by Progent include: thorough information security and compliance assessment utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; rapid cleanup after malicious attacks; setting up firewalls; building secure architectures for remote and mobile communication; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Progent offers advanced online consulting services to help organizations of any size connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine on-premises resources as well as public cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of background delivering high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a repeatable workflow for restoring services quickly after an outage. SRM provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, updates and fixes and can produce reports to verify full service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, configure, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high degree of automation independent of the physical components used by the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide remote consulting services to address a wide array of information technologies including network infrastructure, email solutions, system and operational security, plus UNIX and Microsoft Windows integration. For server hardware economization and easy administration in environments that combine Linux and Windows, Progent offers VMware consulting and Citrix support. Progent can also help with migration from older systems to Windows or Linux-based solutions. Progent's team-oriented methodology for solving technical problems enables quick escalation, when required, to consultants with task-relevant experience to tackle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can offer urgent remote assistance diagnosing problems within UNIX/Linux systems based on popular versions of UNIX including:
Apple Mac OS X
IBM AIX OS
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate managed services designed to enable small and medium-size businesses to benefit from the same advanced IT solutions used by many of the industry's leading enterprises. Progent's ProSight portfolio of network monitoring and management services addresses all critical areas of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to guard endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the entire threat progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital data, applications and virtual machines that have become unavailable or damaged due to component failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to deliver centralized management and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a further level of analysis for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, track, enhance and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your Progent consultant so any potential issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your essential network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security regulations, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The interview is intended to help assess your company's preparedness either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup/recovery system that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology programs. Billing rates for longer-term consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these special fields of information technology allows clients to complete major projects economically and on schedule. Progent's special remote consulting services include:
How Your Chesapeake Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Services
Progent's Call Center service offerings for companies with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's Call Center consulting services can support you in creating an effective new Call Center or enhancing your current one, identifying or enhancing Help Desk Call Center software products to meet the special needs of your company, or adding temporary online staff to supplement your in-house Call Center team to deal with unusually busy events like software transitions, mass updates, or installing brand new business software.
Progent's Call Center staff of veteran information technology experts gives your customers in Chesapeake Virginia rapid communication with an effective network service group with substantial experience delivering telephone-based help and remote diagnostics for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Call Center recognition as a crucial driver of business productivity, and Progent's intent is to resolve instead of merely track technical issues.
- Business Applications Services: Education, Customization, and Problem Solving
Progent's Applications Experts Team provides online and in-depth consulting support and education in key application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for popular Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's expertise, custom development, and training offerings, refer to Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of System Center 2016, extend or tune an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers businesses in Chesapeake Virginia remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to fit your environment so your computer maintenance is proactive rather than reactive. By uncovering possible problems before they grow into downtime, remote monitoring can avoid stressful and costly network breakdowns. Progent can also provide help with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks that incorporate a variety of operating systems.
To get in touch with Progent about emergency phone-based support with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
For companies and startups in Chesapeake Virginia, Progent's phone-based computer support engineers are ready to provide expert and affordable system help the moment your company requires it. Long experience providing remote repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to repair network problems rapidly while eliminating the expense and lost time associated with in-person service visits.
Even if your Chesapeake company relies on a local independent consultant or employs an in-house organization that can deal with typical network issues, Progentís Microsoft certified consultants can offer a convenient and transparent remote expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the experience to handle unexpected network emergencies or particularly complex integration problems.
Advantages of Progent's Network Help for Companies in Chesapeake Virginia
Progent's online network troubleshooting services enable your Chesapeake business to have the advantages of on-call, enterprise-level IT support without the expense of maintaining an in-house IT organization. Your network will derive added business value by becoming increasingly reliable, efficient, and protected. Benefits to your company include:
- Convenient virtual extension of your on-site support resources
For most offices in Chesapeake Virginia, local computer support providers, whether made up of outside consultants or a full-time maintenance staff, can take care of typical network issues. On the other hand, serious problems can spring up when your regular support personnel are too busy or unavailable, and some trouble may be associated with IT products that is beyond the scope of your usual service personnel. In these instances, Progent's online service experts give you a convenient, quick, and affordable way to augment your regular help and to transfer useful knowledge to increase your capability to deal with future problems in-house.
- Reduced Dependence on Freelance Service Providers
For IT maintenance, smaller companies often rely on independent freelance service providers. Although freelance consultants have less internal costs than big consulting companies and can afford to charge lower rates, they are occasionally stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance service provider is busy with another client, ill, on a trip, or in training, the absence of fallback personnel may require your company to go without assistance during an IT crisis. As your company grows, system unavailability and problems with vital applications become more costly. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers a ready source of reserve support experts to insure your IT system remains up and running.
- Create a Solid Foundation for Smooth Expansion
Businesses often start with an information architecture implemented on a modest budget. Lacking a robust infrastructure, band-aid repairs often get thrown on top of a shaky foundation. When a company grows, reliability and expandability issues can impede the productivity of the organization. These poorly designed environments require careful analysis, intelligent long-term planning, and wide technical expertise to evolve to a system infrastructure that can offer the solid foundation to handle current business demands and simplify future growth.
- Work with Problem Solvers Rather Than Technology Resellers
Smaller offices need guidance and technical training to navigate through an ever more complex array of product alternatives capable of promoting business success and improving efficiency. These companies do not need a computer engineer who is motivated to sell a certain vendor's products. Network consulting and product sales can lead to a situation where the proposed
solution is built around a predetermined product instead of the genuine requirements of a client. Progent eliminates these conflicts by selling only services rather than products. This allows Progent to align IT expertise with the best needs of clients.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of IT knowledge, fine tuned remote support tools, and understanding of corporate IT allow businesses to avoid the limitations associated with exclusive reliance on smaller service organizations, independent freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does Our Company Start Getting Remote Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of real-world industry background, at the front lines of IT support, executing a wide range of IT tasks for an extensive mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting team. This ensures that you get not just world-class technical help, but also a consultant with field-tested approaches for using computer knowledge to solve real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for remote support and in-person help by the minute. As a result, you are charged just for received support. Progent does not impose a higher rate for after-hours or priority support, and within California or in areas where Progent offers in-person service, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no minimum fee and asks no retainer for support services delivered during normal working hours. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big invoices for quick repairs so you won't be tempted to permit less critical problems to fester.
- Complete Records of IT Services
Progent has created a sophisticated support reporting system that stores and formats complete documentation for all billed support activities. Unlike some freelance consultants or small support firms who provide minimal documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the support documentation transmitted by every staff member to every client. The practice of detailing and archiving support activity allows more effective support and eliminates a slew of typical problems such as when a support client is virtually held hostage to a consultant who refuses to let go of vital service information.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to offer 24x7 network monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By anticipating potential problems before they result in lost productivity, network monitoring can save your IT network from painful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.