Fast and Affordable Online Technical Support for Chesapeake Virginia Information Networks
Fast Online Technical Support for Chesapeake SystemsFor businesses in Chesapeake Virginia, Progent provides remote help for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have delivered remote support to companies in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to help with complex networking problems, plus the assistance of CISSP-qualified security consultants to help with advanced security design and diagnostic issues.

Progent's remote support experts provide excellent leverage because they have the real-world experience and are equipped with the sophisticated tools required to solve the majority of network issues quickly. This reduces immediate costs because solutions require fewer chargeable minutes. Remote support also avoids the cost of sending a consultant to your office. Your company saves additionally in incidental costs by reducing or eliminating network downtime and related losses due to business disruption, disgruntled clients, idle workers, and de-focused management. Progent's advanced online consulting expertise is especially important for businesses that rely on public clouds for critical network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be useful.

Progent's billing model for remote help is structured to leverage your network support dollar. Progent charges per minute for phone consulting, so you are charged just for the services that you receive. Unlike many remote service organizations, Progent requires no service activation fee or minimum fees. Progent's per-minute granularity and clean model for billing save you from scenarios where quick fixes somehow end up as substantial tabs. Progent's skill at handling problems quickly means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a set of customized tools and field-tested methodologies which permit the maximum level of effectiveness for online technical support and repair for computer networks of all sizes. Progent's remote service group can interface to your company's network remotely without violating system security.

Progent's advanced technical support database application keeps comprehensive histories for all service that Progent's customers have received. Progent's team engineers have access to the records of assistance rendered to each Progent client by every engineer. This archive of issues and fixes is organized as a conveniently retrievable support knowledge base that allows Progent's remote technical professionals to share their experiences with the whole team to ensure that the quality of Progent's technical support improves daily. Progent's high-level accreditations and close associations with important industry leaders including Cisco and Microsoft open up additional vast support databases and allow fast response from vendors' in-house engineering staff so Progent's online service specialists can find optimal solutions in the least time.

Online services offered by Progent to businesses in Chesapeake Virginia include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate managed services designed to enable small and medium-size businesses to utilize the same advanced technology deployed by some of the industry's leading enterprises. Progent's ProSight series of network management outsourcing services covers all key areas of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior machine learning technology to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the complete threat progression including blocking, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you prove compliance with government and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup/restore product companies to produce ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup operations and enable non-disruptive backup and rapid restoration of important files/folders, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business recover from data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, ill-intentioned employees, or software glitches. Managed services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these fully managed backup services are best suited for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide businesses of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving information system. In addition to optimizing the protection and reliability of your IT environment, Progent's software/firmware update management services allow your IT team to focus on line-of-business projects and tasks that derive maximum business value from your network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication service plans incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo supports one-tap identity confirmation on iOS, Android, and other out-of-band devices. With 2FA, whenever you log into a secured application and give your password you are requested to verify who you are on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide selection of devices can be utilized as this added form of ID validation such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You can designate multiple validation devices. To learn more about ProSight Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time and in-depth reporting utilities designed to work with the top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security companies to deliver centralized control and world-class security for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, monitor, reconfigure and debug their connectivity appliances like routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating tedious management processes, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management staff and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The interview is intended to help assess your company's ability to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup system that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special IT programs. Progent's charges for longer-term consulting tasks are set according to the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology allows clients to complete major projects economically and on schedule. Progent's special remote consulting services include:

  • Help Desk Expertise
    Progent's Call Center support programs for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Call Center consulting expertise can support you in establishing an efficient new Call Center or improving your established organization, selecting or modifying Help Desk software to meet the special requirements of your company, or providing temporary online staff to work with your in-house Call Center group to deal with high-demand situations such as software migrations, mass upgrades, or installing new business software.

    Progent's Call Center team of veteran network professionals provides your computer users in Chesapeake Virginia immediate assistance from an efficient support group with years of background delivering telephone-based help and online troubleshooting for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk the reputation as a solid contributor to business success, and Progent's policy is to fix instead of simply annotate IT problems.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Consulting staff can supply remote professional consulting support and training in key application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, programming, and training for familiar Microsoft business applications including CRM, Project, Office Word, and Microsoft 365 Excel. To learn more about Progent's consulting, custom development, and training offerings, refer to Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide advanced online and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new deployment of System Center2, expand or tune an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers companies in Chesapeake Virginia remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can tune Operations Manager for your environment so your network support is proactive rather than reactive. By anticipating possible issues before they cause full-scale emergencies, proactive monitoring can avoid disruptive and costly information system failures. Progent can also provide help with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Windows systems, or networks that support a mix of OS platforms.
How Your Chesapeake Business Can Contact Progent's Online Service Professionals
To contact Progent about urgent remote expertise with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Chesapeake Virginia, Progent's phone-based computer support specialists can provide professional and affordable system support whenever your company needs it. Over 20 years of providing online tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune online connectivity technology to repair network problems rapidly while eliminating the expense and lost productivity associated with in-person service visits.

Even if your Chesapeake organization relies on a regular freelance support technician or maintains a full time IT staff that know how to handle the majority of computer issues, Progent's Microsoft and Cisco certified consultants can offer a convenient and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the knowledge to resolve unexpected network crises or especially complex integration problems.

Advantages of Progent's IT Support for Organizations in Chesapeake Virginia
Progent's remote technical help services allow your Chesapeake organization to have the advantages of timely, enterprise-level IT support without the cost of managing an in-house IT organization. Your information system will derive added strategic worth by being increasingly reliable, productive, and secure. Advantages to your company include:

  • Seamless remote extension of your local support resources
    For most companies in Chesapeake Virginia, nearby network service providers, whether represented by independent consultants or an in-house IT staff, can handle typical network problems. On the other hand, serious problems can strike when your regular support personnel are too busy or absent, and some problems may involve technology that is unfamiliar to your onsite support technicians. In these instances, Progent's on-call support experts provide an easy, fast, and affordable way to supplement your regular help and to transfer useful information to improve your ability to resolve downstream problems in-house.

  • Reduced Dependence on Freelance Consultants
    For IT maintenance, smaller businesses often rely on independent freelance service providers. While independent consultants carry less overhead than big service organizations and can often charge lower rates, they are often overextended, making it impossible to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in class, the absence of reserve help may require your company to wait for assistance during an IT crisis. As your network grows, system unavailability and problems with critical applications are more expensive. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers a dependable source of reserve support expertise to insure your IT system stays available.

  • Build a Scalable Basis for Seamless Expansion
    Organizations often begin with an IT architecture implemented on a modest budget. Without a scalable framework, slap-dash repairs often get piled on top of an unstable foundation. As a network grows, stability and scalability problems can hinder the productivity of the organization. Such badly built environments need careful assessment, intelligent long-term planning, and broad-based technical expertise to evolve to a system architecture that can provide the solid foundation to meet current business demands and ease future expansion.

  • Work with Problem Solvers Rather Than Technology Resellers
    Smaller organizations need advice and technical training to navigate through an ever more complex array of technology options capable of promoting business growth and enhancing efficiency. Businesses hardly need a network consultant who is motivated to earn a commission on a specific vendor's technology. Network support and product sales can lead to a scenario where the recommended solution is designed around a profitable product rather than the true needs of a client. Progent eliminates these conflicts of interest by offering just services instead of products. This allows Progent to align IT expertise with the real needs of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of technical experience, fine tuned support tools, and understanding of enterprise networking allow businesses to escape the pitfalls associated with excessive reliance on smaller service firms, individual freelance service providers, or limited internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier consultants average more than ten years of real-world industry background, at the front lines of network service, executing a broad range of IT tasks for an extensive array of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into shared best practices training that Progent instills in its consulting staff. This ensures that you get not only expert technical skills, but also a support engineer with field-tested methods for applying computer knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online support and in-person help per minute. As a result, you are charged just for received services. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no minimum charge and asks no monthly commitment for support services delivered during regular business hours. Many service organizations demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for fast solutions so you won't be tempted to allow less critical problems to fester.

  • Complete Documentation of Delivered Services
    Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small service firms who provide scant documentation or specifics of services performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports transmitted by every staff member to each customer. The discipline of documenting and organizing service activity allows more effective support and eliminates a variety of typical problems such as when a service client is effectively held captive to a consultant who refuses to release vital service information.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to offer round-the-clock network monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive rather than reactive. By anticipating possible problems before they cause lost productivity, network monitoring can save your information network from painful and expensive availability losses.
How Does Our Company Begin Receiving Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.



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    Progent has 20 years of experience helping small and medium-size businesses to plan, implement, optimize, administer, and troubleshoot computer networks that support teleworkers.

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    Progent's certified Microsoft Windows 2000 consultants can show you how to enhance the capability of your existing Windows 2K Servers and can streamline system administration, offer tech support and repair, and strengthen security. Progent can also show you how to design, justify, and implement a plan to migrate from Windows Server 2K to Microsoft Windows 2003 Server. Progent is experienced in designing pilot installations to reduce the obstacles involved with moving to Windows Server 2003 by uncovering potential hardware and application compatibility issues.

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    Progent offers the support of CISM Premier security professionals. The Certified Information Security Manager (CISM) organization describes the core capabilities and global standards of skill that IT security professionals are required to master. CISM provides business management the assurance that those who have earned their CISM credential possess the background and knowledge to deliver effective security administration and support consulting.

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    Progent's Disaster Recovery/Business Continuity specialists have in-depth backgrounds assisting small organizations to reduce system downtime by providing cost-effective remote consulting services for disaster recovery/business continuity (DR/BC) planning, high-availability IT infrastructure, data backup and restore solutions, and non-disruptive system maintenance. Progent's business continuity experts can help your company to develop and test a sensible business continuity plan that aligns with your business goals and IT budget. Progent's disaster recovery specialists can help you to architect, implement, and maintain fault-tolerant technologies such as non-stop Internet connectivity, virtualization, clustering, network load balancing, transparent off-site backup, and geographically dispersed hot backup centers.

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    Progent's Microsoft-certified consultants can help you design, document, carry out, administer, and repair a network-wide move to 64-bit server and desktop OS software and applications. Progent can help you test your 64-bit infrastructure to make sure it supports all of the important 32-bit applications that you want to keep plus the latest 64-bit versions of software you plan to run.

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    Progent's ProSight Email Guard uses the technology of top information security companies to deliver centralized management and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall.

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    Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can help you to halt the spread of an ongoing ransomware attack. Call 800-462-8800

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    For small and midsize organizations, network security and regulatory compliance is excessively complex to stay ahead of but too risky to overlook. The world's biggest institutions have been hacked, and the top cloud services have occasionally been taken down. It seems as though there's nowhere to run. Progent has made it affordable for small and midsize businesses to carry out critical IT security projects successfully by providing the advantage of billable time to the nearest minute without any minimum charge for online support. This means you can have access to a seasoned computer consultant to provide precisely the help you need when you require it. Progent's CISA, CISM, GIAC, CISSP and ISSAP premier consultants can assist your business with any level of system security including security audits, virus screening and recovery, spam and email content filtering, email data leak protection, regulatory compliance reporting, and creating a complete security plan.

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    Progent's Cisco-certified IP phone and video IP phone experts can assist your business to integrate, manage, and troubleshoot Cisco IP phones, video IP phones and wireless IP handsets. Progent offers support for all models of Cisco's IP phones from discontinued Voice over IP products to the latest HD media phones. Progent's IP telephony experts can also assist you to integrate your VoIP phones and video IP phones with Cisco Unified CM, formerly branded CallManager, or with Unified Communications Manager Express to build a an advanced IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to configure Cisco Unified Communications Manager applications such as Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact center. Progent's consultants can provide support with any facet of Cisco VoIP Phone integration including designing dial plans, configuring SIP gateways, installing ISR routers with CUBE VoIP networking support, and designing UCS server failover and Cisco Survivable Remote Site Telephony solutions for survivability.

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    Progent can help you to plan and carry out a smooth migration from on-premises Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to unify identity management across on-premises and Azure assets.

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    Progent's seasoned solution designers and software developers can help your business to create customizations to Microsoft Dynamics GP that address the special requirement of your business while retaining the advantages of Windows integration and connectivity. Progent can also offer expertise with a range of development tools that can be used to build integrations with Microsoft GP. These integration tools include Microsoft Dexterity, Modifier, Visual Studio Tools for Dynamics, Extender, eConnect, Web Services for Dynamics GP, and Integration Manager.

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    Progent's Microsoft certified experts provide a variety of consulting services for Dynamics GP. Microsoft Dynamics GP is an accounting and business analysis package built, like all Microsoft financial tools, on the expandable and familiar foundation of Windows technology. Dynamics GP provides an affordable tool for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, and human resources. Dynamics GP is simple to deploy and integrate, and with its modular approach you are able to license only the functions you currently need, with the ability to expand clients and increase functionality in the future. Progent's Microsoft Dynamics GP support engineers can show you how to deploy, configure and administer the latest release of Dynamics GP or upgrade smoothly from an earlier version.

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    Progent's Microsoft-certified consultants can assist your business to support System Center 2007 Configuration Manager (SCCM 2007) to streamline operations, enhance security, and boost worker output by ensuring that critical applications stay current, managing licensing, and monitoring resource usage profiles so you can make informed purchasing decisions. Once your organization is set to upgrade your SCCM 2007 configuration management ecosystem, Progent can help you to plan and carry out a smooth move to SCCM 2012.

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