Immediate Online Support for Chesapeake Virginia Computer Networks
Urgent Online Help for Chesapeake SystemsFor companies in Chesapeake Virginia, Progent offers remote help for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have delivered online support to companies in every state in the U.S. (See testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to solve complex networking issues, plus the assistance of CISSP-qualified security experts to help with advanced security architecture and diagnostic issues.

Progent's online support experts offer excellent value due to the fact that they have the practical background and are equipped with the sophisticated technology required to solve the majority of information system issues quickly. This reduces immediate expenses because service calls use up minimal chargeable consulting minutes. Remote help also eliminates the expense of sending a consultant to your office. Your organization saves even more in indirect costs by minimizing or avoiding system outages and related losses resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive remote technical support expertise is especially helpful for organizations that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be useful.

Progent's pricing model for remote support is designed to stretch your IT service dollar. Progent charges per minute for phone assistance, so you are charged only for the services that you receive. In contrast to many remote support organizations, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for billing save you from situations where quick solutions manage to turn into substantial invoices. Progent's penchant for disposing of technical issues quickly means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a set of customized technologies and field-tested methodologies which permit the maximum degree of effectiveness for online technical support and troubleshooting for information systems of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the staff of Progent's remote service group to interface to your computer system without compromising network security.

Progent's sophisticated customer support reporting system maintains thorough histories describing all service that Progent's clients have received. Progent's staff service personnel have access to the records of support rendered to every Progent client by every Progent engineer. This history of anomalies and resolutions is stored as a conveniently exploitable internal knowledge base that permits Progent's remote support experts to communicate their knowledge with the whole team to make sure that the quality of Progent's support grows over time. Progent's high-level certifications and working associations with key technology companies such as Cisco and Microsoft open up additional massive technical databases and permit fast response from manufacturers' internal product engineers with the result that Progent's online service experts can find the most efficient solutions quickly.

Online support available from Progent to customers in Chesapeake Virginia include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate services designed to allow small and medium-size businesses to benefit from the same advanced technology used by some of the industry's leading enterprises. Progent's ProSight series of IT management outsourcing services covers all key facets of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete malware attack lifecycle including filtering, detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical data, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to provide web-based control and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, optimize and debug their connectivity hardware like routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that need important updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so all potential problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The interview is designed to assess your organization's preparedness to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup/recovery system that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special IT projects. Progent's charges for ongoing consulting tasks are set according to the level of expertise of the engineers involved. Progent's experience with these important areas of information technology allows customers to complete critical projects economically and on schedule. Progent's project-based online engineering solutions include:

  • Call Center Services
    Progent's Help Desk support programs for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent's Help Desk consulting services can aid you in establishing an effective new Help Desk Call Center or improving your existing one, identifying or enhancing Call Center application software to handle the special needs of your corporation, or providing occasional online personnel to reinforce your existing Help Desk Call Center team during high-demand situations like software migrations, mass upgrades, or installing brand new applications.

    Progent's Help Desk staff of seasoned information technology professionals offers your workers in Chesapeake Virginia instant access to an effective network service resource with substantial experience offering telephone-based help and online troubleshooting for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk Call Center the reputation as a key enabler of company productivity, and Progent's goal is to solve rather than merely report IT issues.

  • Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Consulting Team provides remote advanced engineering support and training in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for popular Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's expertise, custom development, and education services, visit Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a previous version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Chesapeake Virginia remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to fit your environment so that your IT support is proactive and automated. By anticipating looming problems before they evolve into network outages, remote monitoring can minimize disruptive and costly network failures. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Windows systems, or systems that support multiple OS platforms.
How Your Chesapeake Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Support, call 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Chesapeake Virginia, Progent's online computer support engineers can deliver expert and cost-effective IT help whenever your business needs it. Long experience offering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine online connectivity technology to fix IT problems quickly while avoiding the cost and lost time that comes with on-premises support visits.

Even if your Chesapeake company relies on a local independent support technician or employs a full time organization that can deal with ordinary computer problems, Progentís Microsoft and Cisco certified consultants can provide a convenient and transparent remote expansion of your on-site resources for situations when your regular service personnel either don't have the availability or the expertise to address unexpected system emergencies or especially complicated integration projects.

Features of Progent's Remote Network Support for Chesapeake Virginia
Progent's online help, remote troubleshooting, system security expertise, and network management services offer companies in Chesapeake Virginia unparalleled leverage for your support budget. Whether you need one-time phone help and Internet-based network repair or full-time Help Desk services and system administration, Progent's professionals can provide your company enterprise-level IT support while allowing you to avoid the expense and hassle of running a large in-house IT organization. Key features of Progent's online help services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of IT expertise, fine tuned support software, and familiarity with corporate IT enable companies to avoid the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

How Does My Business Start Receiving Online Technical Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.



An index of content::

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    Cisco Unified Communications Manager (CUCM), formerly known as CallManager, functions as the core of Cisco's communications and collaboration portfolio. Cisco Unified Communications Manager and Cisco Unified CM Express provide a borderless IP-PBX by integrating tightly with unified messaging applications that include Unified Communications Manager IM and Presence Service, Cisco Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact center. Progent's Cisco-certified network consultants can deliver effective and affordable online and on-premises expertise to assist businesses of all sizes to create and maintain Unified CM deployments by providing Unified Communications Manager integration and troubleshooting services that deliver maximum business value. Progent's consultants can assist with any facet of Unified CM support and debugging in areas that include integrating Voice over IP phones and Video phones, designing dial plans, configuring SIP connections and PSTN support, installing Cisco ISR routers with CUBE VoIP networking support, designing Cisco UCS server clustering systems for survivability, performance tuning, and integration with Microsoft Exchange and Skype for Business.

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    Microsoft SMS Server Consultant

    Microsoft Systems Management Server provides added capability for change and configuration management of Windows-powered networks via SMS Feature Packs. Feature Packs reduce the net administrative costs of managing and deploying software by making it simpler to copy system images, manage mobile devices, and run management tools. In addition to advising you about ways to save management costs by deploying SMS 2003 Feature Packs, Progent's consultants can help you prepare and implement IT projects that cover processes that Feature Packs are intended to make more efficient. Progent's migration and upgrade services can lower cost and reduce business disruption as you transition to the latest operating systems and programs. Progent's wireless engineers can help you define efficient processes and policies to manage PDAs and intelligent portable phones so your field force remains productive and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can help you develop a security plan that includes standards, processes and technologies to keep your IT network safe.

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    CISM Cybersecurity Group

    Progent can provide the expertise of CISM Premier security consultants. The Certified Information Security Manager (CISM) committee defines the basic competencies and worldwide standards of performance that information security managers are required to master. CISM provides executive management the assurance that consultants who have earned their CISM certification possess the experience and capability to provide efficient security administration and support consulting.

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    Exchange 2019 Mailbox Server Professional

    Progent can help your organization in any facet of your migration to Exchange 2019 including deploying Windows Server 2019 Core as a host for Exchange; planning high availability (HA) system topology for an on-premises, Microsoft cloud connected or hybrid deployment; moving mailboxes; designing and implementing Windows Hyper-V; configuring hardware load balancing (HLB); setting up DAG groups with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail; integration with SharePoint; updating firewalls; integration with O365; and configuring Outlook.

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    If your office network mixes Sun Solaris platforms with Windows, Progent can help you to incorporate your computers into a cohesive environment that permits all your OS platforms to coexist for easy management, seamless information exchange, high availability, enhanced throughput, and tight security. Progent's Sun Solaris and Microsoft Windows integration support offerings include IT architecture integration and support, consulting for Windows services for UNIX, online server monitoring and management, online network support and repair, in-person technical support, and Contact Center support.

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    wireless IP phones and Cisco Unified Communications Manager Configuration

    Progent's Wi-Fi VoIP phone configuration experts can provide remote and on-premises assistance to help you create and administer a Cisco wireless IP phone solution by delivering services that range from troubleshooting the set up of an IP phone or access point to providing project management outsourcing or co-sourcing services for updating the wireless infrastructure of an entire campus.

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  • 24-7 Windows Server Hyper-V 2016 Failover Clusters Network Engineer
    Windows Hyper-V 2016 Hybrid Cloud Computer Consulting

    Windows Hyper-V 2016 incorporates core features initially developed for and refined on Azure, one of the world's biggest public clouds. This dramatically enhances the ability of the Windows Server platform to support private cloud as well as hybrid cloud/on-premises environments by improving data security, availability, scale, manageability, dependability and recoverability. Progentís Microsoft-certified consulting team can help you to assess the benefits of Hyper-V 2016 for your organization, set up test systems to verify the ability of Hyper-V 2016 to run your vital workloads, plan a cost-effective network architecture for a cloud-based or hybrid installation, create and execute a non-disruptive migration strategy, educate your IT administration and technical support staff, and deliver as-needed consulting and troubleshooting support to ensure that your Hyper-V 2016 solution gives you the highest possible business benefit.

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  • Microsoft Software Update Services Online Technical Support
    Urgent Windows Server Update Services Consultant Services

    Microsoft Windows Server Update Services enables network administrators to deploy and track the most recent Microsoft patches and security updates to Microsoft Windows Server 2000, Windows Server 2003, and Windows XP operating systems. By using Microsoft SUS, IT personnel can completely and easily manage the installation of patches that are released through Microsoft Update to servers and workstations in an organization. Progent can help you with technical details of the initial configuration of Microsoft SUS such as planning the Microsoft SUS deployment, configuring user's computers, defining the Group Policy settings, and making sure your Microsoft SUS Group Policy Object is linked to an Active Directory container appropriate for your system environment.

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  • IT Consultants Fortinet 90 Series Firewalls
    Fortinet 800 Series Firewalls On-site Support

    Fortinet next-generation firewalls (NGFWs) are industry leaders in delivering top throughput for encrypted data inspection. Progent's Fortinet firewall consultants can help your business to integrate your Fortinet security appliances to protect all your digital resources at the enterprise perimeter, within the data center core, at branches, and in the cloud.

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    SharePoint 2010 Network Consultant

    Progent's Microsoft-certified engineers offer affordable online technical support and development services to help you to plan, implement, manage, and troubleshoot SharePoint 2010 environments that can involve web pages able to function as portals, extranets, document and media management applications, wikis, data warehouses, business information systems, enterprise search, workflows, and other utilities to support and enhance collaboration. Progent can show you how to combine SharePoint 2010 with Microsoft SQL Server and with other databases as well as with Microsoft's familiar desktop applications including Office Excel, Word, PowerPoint, and Visio. Progent can help your business to migrate from earlier versions of SharePoint or move a mix of web applications into a unified and easy-to-manage SharePoint 2010 environment.

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    Automatic Fail-over Support and Help

    Progent's Cisco-certified network engineers can help you design an affordable, fault tolerant Internet connection architecture that can deliver non-stop Internet access via a wide array of fault tolerant Internet network technologies including non-stop BGP, transparent fail-over, and multiple ISPs. Progent can provide Cisco Certified Internetwork Expert consultants to show you how to utilize the latest technology for high availability Internet connections to build an economical, completely redundant Internet network with automatic failover and other features to deliver zero-downtime Internet availability.

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  • Windows Server 2012 R2 Live Migration Professional Windows Server 2012R2 Configuration Manager Specialist
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  • Windows Server 2016 Load Balancing Technical Consultant Consultant Windows Server 2016 and SCOM
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  • Microsoft SQL Server 2005 Professional
    Microsoft SQL Server 2005 IT Services

    Progentís Microsoft certified professionals can offer small and mid-sized businesses advanced Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, web-ready database and data analysis platform that enables the rapid creation of advanced business programs that can give your business a competitive edge. SQL Server provides built-in support for XML and can query across the Internet and outside the corporate firewall. In addition to offering expertise, maintenance and troubleshooting services, Progentís SQL consultants can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the profitability of your IT system. Progent can also help you migrate from older versions of SQL Server to SQL Server 2005.

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  • Online Help SCVMM 2012 Live Migration
    Remote Consulting SCVMM 2012 Hyper-V Clusters

    Progent's Microsoft-certified consultants can help organizations of all sizes to follow leading practices to set up System Center 2012 Virtual Machine Manager hosts, networking, storage systems, and library resources; plan, integrate, and administer private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for enterprise-class monitoring and reporting. Progent can help your business to move from a legacy edition of System Center Virtual Machine Manager or from another virtualization management system, and Progent can help you to optimize and repair your existing SCVMM 2012 ecosystem so you get the highest possible business value.

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