Fast and Affordable Online Technical Support for Chesapeake Virginia Computer Systems
Immediate Remote Consulting for Chesapeake SystemsFor businesses located in Chesapeake Virginia, Progent provides online technical support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided remote support to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging networking problems, plus the services of CISA and CISSP-certified security experts to handle high-level security design and troubleshooting jobs.

Progent's online technical support experts offer exceptional leverage because they possess the practical background and have access to the advanced technology required to resolve most network issues rapidly. This reduces direct costs since solutions require fewer chargeable minutes. Remote help also eliminates the cost of sending a consultant to your office. Your company saves additionally with incidental expenses by minimizing or eliminating system outages and related costs due to business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive online consulting experience is particularly helpful for businesses that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be useful.

Progent's billing policy for remote help is designed to leverage your IT service investment. Progent charges by the minute for telephone-based assistance, so you pay exclusively for the services that you receive. Unlike typical online service firms, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean model for billing do away with situations where quick solutions manage to end up as big bills. Progent's penchant for solving problems efficiently means you spends less money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned a set of customized tools and proven methodologies which ensure the highest level of efficiency for remote consulting and troubleshooting for computer systems of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the consultants of Progent's remote service group to link to your company's system remotely without breaching corporate security.

Progent's proven customer support database application stores thorough documentation describing all support that Progent's customers have received. Progent's team engineers have access to the history of support provided to each customer by every Progent consultant. This archive of anomalies and responses is organized as a conveniently accessible internal knowledge base that enables Progent's remote technical professionals to share their knowledge company-wide to ensure that the quality of Progent's support grows over time. Progent's extensive list of certifications and working associations with key technology companies such as Cisco and Microsoft make available additional massive technical support databases and permit quick access to manufacturers' internal support staff with the result that Progent's online service specialists are able to arrive at the most efficient resolutions promptly.

Remote technical services offered by Progent to customers in Chesapeake Virginia include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price managed services intended to enable small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by many of the world's top corporations. Progent's ProSight series of IT management outsourcing services addresses all key aspects of information technology including email protection, security and compliance, cloud-based backup/recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning technology to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the complete malware attack progression including filtering, detection, containment, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup product companies to create ProSight Data Protection Services, a family of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS services automate and track your backup operations and enable transparent backup and fast restoration of vital files, applications, system images, plus VMs. ProSight DPS helps your business recover from data loss resulting from equipment breakdown, natural disasters, fire, malware like ransomware, human mistakes, ill-intentioned employees, or software glitches. Managed backup services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these managed backup services are best suited for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide businesses of all sizes a versatile and cost-effective solution for assessing, validating, scheduling, applying, and documenting software and firmware updates to your dynamic IT network. Besides maximizing the protection and reliability of your IT network, Progent's software/firmware update management services allow your in-house IT staff to focus on line-of-business initiatives and tasks that derive maximum business value from your network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA managed services incorporate Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation with iOS, Google Android, and other personal devices. With 2FA, when you sign into a secured application and enter your password you are requested to verify who you are via a device that only you have and that uses a different ("out-of-band") network channel. A broad range of devices can be used as this added means of authentication such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You may register multiple validation devices. To learn more about ProSight Duo identity validation services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of real-time reporting utilities created to work with the top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues like spotty support follow-through or endpoints with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to deliver centralized control and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, optimize and troubleshoot their networking hardware like routers, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding appliances that need critical updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT staff and your Progent engineering consultant so all potential issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's preparedness either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup/recovery system that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent can provide the services of world-class remote consulting experts for contract IT projects. Billing rates for longer-term consulting projects are set based on the level of expertise of the consultants required. Progent's background in these special areas of information technology allows clients to execute major projects economically and on time. Progent's special online consulting services include:

  • Help Desk Support
    Progent's Call Center service offerings for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all facets of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent's shared Help Desk services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) tool for managing service requests, ticketing, accountability, progress tracking, and metrics.

    Progent's Help Desk Call Center team of seasoned information technology experts gives your clients in Chesapeake Virginia quick assistance from an effective support group with years of experience offering phone support and remote diagnostics for networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center perception as a key enabler of company productivity, and Progent's intent is to resolve rather than merely record IT issues.

  • Applications Support: Training, Programming, and Integration
    Progent's Applications Experts Group offers online professional consulting support and training in special business application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and training for Microsoft applications such as CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more on Progent's consulting, custom programming, and training services, refer to Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide advanced online and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of System Center2, expand or tune your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Chesapeake Virginia online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can adapt Operations Manager to suit your environment so that your network maintenance is proactive and automated. By spotting possible problems before they cause crashes, automated monitoring can ward off stressful and expensive network crises. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or networks that incorporate a mix of OS platforms.
How Your Chesapeake Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent remote expertise with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For organizations and startups in Chesapeake Virginia, Progent's phone-based network support engineers can provide effective and economical IT support whenever your business requires it. Over 20 years of providing online repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine online access technology to solve computer problems quickly while avoiding the expense and lost productivity associated with in-person support visits.

Even if your Chesapeake office relies on a regular freelance support technician or employs a full time IT staff that can handle day-to-day computer issues, Progent's Microsoft and Cisco certified engineers can still provide an easy and transparent virtual extension of your local resources for situations when your regular IT support personnel either lack the time or the experience to handle sudden network emergencies or particularly challenging integration problems.

Advantages of Progent's Network Help for Companies in Chesapeake Virginia
Progent's online IT consulting services allow your Chesapeake company to experience the benefits of immediate, world-class IT support without the expense of managing an in-house IT staff. Your information system will acquire added strategic worth by becoming increasingly reliable, productive, and secure. Advantages to your company include:

  • Convenient virtual extension of your local IT resources
    With most companies in Chesapeake Virginia, local network support providers, whether represented by outside consultants or an in-house IT staff, can solve typical network problems. However, IT crises may occur when local resources are overstretched or unavailable, and some trouble may involve IT products that is unfamiliar to your usual support people. In these instances, Progent's online service experts offer a convenient, quick, and affordable way to augment your regular help and to pass on valuable knowledge to increase your capability to deal with downstream problems in-house.

  • Less Dependence on Freelance Consultants
    For network support, smaller businesses often rely on individual freelance service providers. While independent service people have less internal costs than big support firms and can often charge lower rates, they are often overbooked, making it hard to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, ill, on a trip, or in class, the absence of fallback personnel may force your company to wait for assistance during an emergency. As your business expands, system downtime and problems with critical applications become more expensive. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a reliable source of backup support experts to insure your network is always up and running.

  • Build a Scalable Foundation for Seamless Growth
    Companies typically start with an IT system created on a shoestring budget. Without a robust framework, band-aid fixes can get thrown on top of a shaky foundation. As a network grows, reliability and expandability problems can hinder the productivity of the business. Such badly designed environments require careful assessment, smart strategic planning, and extensive technical knowledge to upgrade to a network architecture that can offer the solid foundation to meet critical business requirements and facilitate future expansion.

  • Interact with Problem Solvers Rather Than Product Sellers
    Smaller offices need guidance and technical education to negotiate an increasingly complex array of technology options capable of promoting business success and enhancing efficiency. They do not need a computer consultant who is attempting to earn a commission on a certain vendor's products. Network consulting and product selling can lead to a scenario where the recommended solution is designed around a profitable product instead of the true requirements of a business. Progent eliminates these conflicts of interest by offering just services rather than products. This allows Progent to match technical expertise with the real interests of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of IT background, refined remote support software, and understanding of enterprise networking enable companies to escape the pitfalls of excessive reliance on smaller consulting firms, individual freelance consultants, or limited in-house resources.

Progent stands out by providing:

How Does Our Company Start Receiving Online Computer Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.

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