Fast Remote Technical Support for Chesapeake Virginia Computer Networks
Immediate Remote Technical Support for Chesapeake SystemsFor businesses in Chesapeake Virginia, Progent provides online support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered remote support to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve challenging networking problems, plus the assistance of CISSP-qualified security experts to handle advanced security architecture and troubleshooting jobs.

Progent's online technical support experts provide exceptional leverage due to the fact that they possess the practical experience and have access to the advanced technology needed to solve most information system problems quickly. This reduces immediate costs since solutions require fewer billable minutes. Remote support also eliminates the expense of sending a consultant to your location. Your organization saves even more in incidental costs by reducing or eliminating network outages and associated losses due to business discontinuity, upset clients, unproductive employees, and distracted executives. Progent's advanced remote consulting experience is particularly helpful for businesses that rely on public clouds for critical network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an option.

Progent's billing policy for online help is designed to leverage your IT service dollar. Progent charges per minute for telephone-based consulting, so you owe exclusively for the services that you actually get. Unlike many online support companies, Progent requires no initialization fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing prevent situations where fast repairs somehow end up as big bills. Progent's penchant for solving technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of customized tools and proven processes which allow the maximum degree of effectiveness for online consulting and troubleshooting for information systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the consultants of Progent's online support team to connect to your company's computer system remotely without breaching system security.

Progent's sophisticated customer support reporting application stores extensive records for the service that Progent's clients have received. Progent's team engineers have access to the history of services rendered to every customer by any Progent engineer. This history of anomalies and fixes is structured as an easily accessible internal knowledge base that permits Progent's remote support engineers to share their experiences company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and close associations with important technology companies such as Cisco and Microsoft open up other vast support knowledge bases and permit quick access to vendors' in-house engineering staff with the result that Progent's online service specialists are able to find optimal solutions in the least time.

Remote support provided by Progent to companies in Chesapeake Virginia include:

Progent's ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate services intended to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the world's top corporations. Progent's ProSight series of network monitoring and management services addresses all critical aspects of information technology including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning tools to defend endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you prove compliance with legal and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup technology vendors to create ProSight Data Protection Services, a portfolio of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your backup processes and allow non-disruptive backup and rapid restoration of important files, apps, images, and VMs. ProSight DPS lets your business recover from data loss resulting from equipment breakdown, natural disasters, fire, malware such as ransomware, human mistakes, ill-intentioned insiders, or software glitches. Managed services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed backup services are most appropriate for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer businesses of all sizes a flexible and cost-effective alternative for assessing, testing, scheduling, implementing, and tracking updates to your dynamic information system. Besides maximizing the protection and reliability of your IT environment, Progent's patch management services permit your IT team to focus on line-of-business initiatives and activities that derive the highest business value from your information network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication. Duo enables single-tap identity verification with iOS, Android, and other out-of-band devices. With 2FA, whenever you log into a protected application and enter your password you are asked to confirm who you are via a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide selection of devices can be utilized for this added means of ID validation including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can register several validation devices. For details about ProSight Duo two-factor identity authentication services, go to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of in-depth reporting utilities designed to integrate with the leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues such as inconsistent support follow-through or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to deliver web-based management and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, optimize and debug their connectivity appliances like routers and switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT management personnel and your Progent consultant so that all potential issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both also include a year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security standards, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's ability either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup/recovery system that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for special IT programs. Progent's charges for ongoing consulting projects are determined according to the level of expertise of the engineers assigned. Progent's background in these special fields of computer technology allows customers to complete major initiatives economically and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center service options for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all aspects of remote desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's shared Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation tool for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Call Center staff of veteran network consultants provides your clients in Chesapeake Virginia quick access to a large technical support group with extensive experience providing phone consulting and online repair service for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Call Center perception as a solid driver of company performance, and Progent's aim is to fix instead of just document technical issues.

  • Business Applications Support: Training, Customization, and Integration
    Progent's Applications Experts staff can supply phone-based professional consulting support and training in key business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers expertise, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Office Word, and Microsoft 365 Excel. For more about Progent's expertise, customization, and education services, go to Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of Microsoft System Center2, extend or optimize your current one, migrate efficiently from a previous version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Chesapeake Virginia online hybrid network monitoring and reporting by providing System Center Operations Manager consulting services. Progent can adapt SCOM to accommodate your business so that your computer support is proactive rather than reactive. By exposing emerging trouble spots before they expand into full-scale emergencies, automated monitoring can avoid stressful and expensive service crises. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments based on a combination of OS platforms.
How Your Chesapeake Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For organizations and startups in Chesapeake Virginia, Progent's phone-based network support specialists are ready to provide expert and affordable IT help whenever your company requires it. Over 20 years of delivering online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine online access technology to solve IT problems quickly while eliminating the expense and lost time that comes with in-person support calls.

Even if your Chesapeake company relies on a regular independent support technician or employs a full time IT staff that can handle the majority of computer issues, Progent's Microsoft and Cisco certified engineers can still offer a convenient and seamless remote expansion of your local resources in cases when your regular service personnel either don't have the time or the knowledge to handle unexpected network crises or particularly tough integration projects.

Details of Progent's Remote Network Support for Chesapeake Virginia
Progent's phone help, remote repair, system security expertise, and network management services offer offices in Chesapeake Virginia the greatest leverage for your support investment. Whether you need one-time phone support and remote network repair or ongoing Help Desk call center support and system administration, Progent's professionals can deliver your organization enterprise-level IT support while permitting you to eliminate the cost and administration overhead of maintaining a full-service in-house IT staff. Key features of Progent's online help services include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of technical background, refined remote support tools, and understanding of enterprise networking enable companies to avoid the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

How Does Our Company Begin Receiving Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.



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    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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    Stealth penetration testing is an important component of any comprehensive IT system security strategy. Progent's security professionals can perform extensive intrusion tests without the knowledge of your organization's in-house network support resources. Unannounced penetration checking shows whether existing security monitoring tools such as intrusion detection alerts and event log analysis are properly configured and consistently observed.

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    Progent offers national online phone support and troubleshooting services for businesses who run Apple Mac OS X environments or whose information systems include a combination of Apple macOS and Mac OS X with Microsoft products. Progent's consultants offer Apple macOS and Mac OS X clients a range of IT services such as desktop assistance, migration to the most recent version of Mac OS X from other earlier versions of Apple macOS and OS X, plus expertise with Apple macOS and OS X application software. Progent can also assist your business with iPhone and Apple iPad integration and management, or moving to Apple's iCloud. Online IT help offers maximum return for your information technology dollar by preserving client efficiency and shortening the time billed for computer repair services. Advanced online support technology and experienced technicians and engineers allow Progent to handle the majority of IT issues without squandering time and expense by traveling to your site. In most of cases your network problems can be dealt with by telephone or via a mix of telephone help and online access. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISM and CISSP certified security professionals to assist you with the most challenging system problems.

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    Progent's fault tolerant system experts provide non-stop computing support, disaster recovery planning, network load balancing, 24x7 interoffice connectivity, fault-tolerant Internet connection design, high-availability data center support, and other high-availability operations support to help your organization integrate a non-stop environment for strategic applications. Progent possesses the knowledge and experience to design affordable, non-stop networks by utilizing the evolving library of Microsoft Windows Cluster servers including Windows Cluster Server 2003, SQL Server Cluster, and Microsoft Exchange Cluster Server. Progent's Microsoft and Cisco authorized engineers can help you build a high-availability mutli-site network with a fully mirrored Internet connection and intelligent network load balancing.

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    Progent's data center support services are intended for businesses with hardware housed at IDCs or data center co-location hosting sites and in need of on-demand on-premises assistance at the colocation site plus remote help from Microsoft and Cisco Premier professionals. Progent offers a full array of IDC and IDC and colocation consulting services such as network architecture analysis, Windows and Linux server installation and maintenance, tech support for server and communications infrastructure, development and deployment of zero-downtime systems, architecting and deploying layered security defenses, firewall configuration and support, configuring load balancing environments, and planning fault tolerant server cluster configurations.

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    Progent's compensation model is based on revenue sharing, so similar to being a freelance consultant, your income is entirely tied to your work effort. Some Progent consultants focus on lifestyle issues and choose to work at an easy pace, using our self-determined calendar to pursue individual pursuits such as hiking, motorcycle racing, snow boarding, surfing, travel, or sharing private time with family and acquaintances. Others take advantage of the chance to make major bucks via lots of work and long hours. Progent completely supports either end of the spectrum plus any point in between.

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    Progent is an authorized Hornetsecurity/Altaro partner and can design, install, and manage a deployment of 365 Total Backup to back up and restore your Microsoft 365 user and group mailboxes, files stored on your organization's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows-powered endpoints.

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    Progent's Technical Response Center (TRC) offers national extended hours remote assistance for networks based on Windows and Cisco technology. Progent's Microsoft and Cisco-Premier support experts offer after-hours phone support and online secure network connection to isolate and repair network problems quickly and economically. The breadth of IT experience represented by Progent's team of country-wide support engineers allows Progent to escalate even the most difficult problems to competent specialists as required. For critical problems, the Technical Response Center endeavors to answer your request for support within one hour.

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    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, track, enhance and debug their networking hardware such as switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding devices that need critical software patches, or isolating performance problems.

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    Progent can provide the temporary assistance of a seasoned Chief Information Officer who can provide strategic direction to help you select and maintain IT solutions appropriate for your current situation and that can serve as a solid basis for your future growth. Progent's part-time or temporary Chief Information Officer services provide financial advantages to companies trying to optimize the impact of their IT expenditures but who are without the budget or unwilling to add another executive-level manager to their full-time staff. Because Progent is vendor-neutral, with a large staff of consultants certified to support all major operating systems and networking technologies plus a broad selection and business applications, Progent is in a unique position to provide objective recommendations along with advanced technical help for developing information solutions that match the special needs of your business.

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    If you are a network consultant with technical support expertise, joining Progent and working for Progent's clients will enhance your skills via interaction with our team of mutually supportive, high-output consulting experts. Progent's focus on providing network consulting and computer support to small companies will give you the chance to consult closely with decision makers and add tangibly to the growth of exciting organizations. Also, Our virtual office network offers state-of-the-art technology for remote service and wireless connectivity to help you to come up with speedy fixes when you take on business-critical issues.

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    Windows Server 2008 R2 offers high levels of performance, protection, availability, expandability, and versatility that accelerate output of local, branch office, and mobile users. Progent's Microsoft-certified experts can provide affordable remote engineering, troubleshooting, and education services to assist your company to design, implement, and manage Microsoft Windows Server 2008 R2 to add substantial strategic value to your information system.

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    Progent's Cisco Catalyst 802.11ax Wi-Fi 6 and Wi-Fi 6E Wireless Access Point consultants can provide economical online and onsite support for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless access points (WAPs).

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    Progent's Windows Server 2016 disaster recovery/business continuity consultants can help your organization to plan and deploy a DR system built around Microsoft's most advanced Failover Clustering tools including Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for zero-data-loss Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class storage clusters using commodity hardware, Virtual Machine Load Balancing for enhancing the speed and resilience of Failover Clusters while reducing TCO and management overhead, and Cloud Witness for fast, affordable deployment of a failover cluster quorum witness.

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    Progent's support services for software and firmware patch management offer businesses of any size a versatile and affordable solution for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your virtual and physical; servers, endpoints scanners, network infrastructure appliances like switches and Wi-Fi access points, and Internet-of-Things devices such as alarms and health monitors.

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    Progent uses an enterprise-class service reporting system that stores and organizes detailed documentation for all delivered services. Unlike some independent consultants or local support organizations who offer scant documentation or details of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service documentation sent by every consultant to each customer. The practice of detailing and organizing service activity results in more effective support and eliminates a variety of typical misfortunes such as when a support client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

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    Progent's Disaster Recovery/Business Continuity (DR/BC) consultants have extensive backgrounds helping small and mid-size organizations to reduce system downtime by offering affordable online consulting for disaster recovery/business continuity (DR/BC) planning, fault-tolerant network infrastructure, data backup and restore solutions, and non-disruptive maintenance. Progent's business continuity consultants can assist you to plan and test an efficient business continuity plan that aligns with your business needs and IT budget. Progent's disaster recovery engineers can help you to architect, deploy, and maintain resilient technologies including non-stop Internet access, virtualization, fail-over clustering, load balancing, transparent off-site backup, and geographically dispersed data centers.

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    Small to middle size companies can now enjoy all the advantages of Operations Manager and also have quick access to Progent's Microsoft and Cisco Certified IT support professionals. With Progent's affordably priced network service packages, small organizations can select a simple Microsoft System Center Operations Manager 2007-based co-sourcing service program with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing package. Progent offers expertise in System Center Operations Manager to provide small business information systems world-class reliability, security, and performance.

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    Dynamics GP 2015 R2 (formerly Great Plains) features a new architecture that enhances cloud integration, works with popular smart phones and tablets, allows one-time sign-on with Azure Active Directory, and tightens security and compliance. Dynamics 2015 R2 also simplifies management reporting, incorporates nine new Workflows, expands the Web Client, and adds more than 100 improvements to its library of applications. Progent's Microsoft-certified and Cisco-certified consultants offer the broad knowledge and experience to address the many technical and business challenges associated with upgrading to Dynamics GP 2015 R2 and can help you to perform an efficient migration that will maximize the return on your investment in this powerful platform.

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    Progent's Microsoft and Cisco certified computer engineers offer advanced help with a wide range of products and technologies and can deliver that assistance by phone nationwide or in person in major cities throughout the country and anywhere in . Progent provides online support for networks powered by Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for environments that include a mix of Microsoft and UNIX-family platforms. Progent also offers the expertise of Cisco CCIE infrastructure specialists for complex connectivity issues, plus the support of CISM-qualified security consultants to handle high-level security planning and troubleshooting. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S.

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    Progent is one of the most qualified network consulting companies for designing email and messaging solutions powered by Microsoft Exchange 2000 Server. Progent is skilled in helping small companies receive the full advantages of Microsoft Exchange 2000 for common scenarios such as upgrading from Exchange 5.5, migration from an ISP-based or POP3 e-mail system, and outsourcing your Exchange 2000 Server management.

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    Progent's ProSight Email Guard solution uses the technology of top information security vendors to deliver centralized management and comprehensive security for your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further level of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your security perimeter.

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    Progent can assist you in any and all phases of your upgrade to Exchange 2016 including designing high availability (HA) architecture for an on-premises, cloud-based or hybrid environment; CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2; migrating mailboxes; Windows Hyper-V strategy; determining mass storage capacity required for your virtual machines, databases and logs; configuring hardware load balancing for fault-tolerant client access services; planning, building and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web.

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    Ubiquiti's UniFi line of Wi-Fi network devices includes indoor and outdoor Wave 2 802.11ax Wi-Fi access points (APs), security gateways, and managed switches. UniFi appliances installed on multiple venues with any number of APs can be remotely configured and administered using Ubiquiti's free UniFi Controller software, which centralizes and streamlines setup, discovery, management, optimization, debugging, monitoring, and reporting. Progent can provide the skills of veteran Wi-Fi professionals who can help you to assess the value of UniFi technology for your business and help you to design, deploy, manage, and troubleshoot your UniFi ecosystem.

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    ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your company's unique needs and that allows you prove compliance with legal and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware.

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