Immediate Remote Support for Chesapeake Networks
Fast Remote Consulting for Chesapeake SystemsFor companies in Chesapeake or anywhere in Virginia, Progent offers online technical support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with complex infrastructure issues, plus the services of CISA and CISSP-qualified cybersecurity consultants to help with advanced security design and diagnostic jobs.

Progent's online technical support engineers offer exceptional leverage because they have the real-world experience and are equipped with the advanced tools required to resolve most network issues rapidly. This reduces direct costs because service calls accumulate minimal chargeable minutes. Online support also avoids the expense of sending a consultant to your office. Your organization benefits additionally with incidental costs by reducing or eliminating system downtime and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's extensive online consulting experience is especially important for organizations that are dependent on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an alternative.

Progent's billing model for remote support is designed to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced just for the support that you receive. Unlike typical online support firms, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute granularity and clean model for billing do away with scenarios where quick fixes manage to turn into big bills. Progent's skill at solving problems efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of customized tools and field-proven methodologies that ensure the highest degree of effectiveness for remote technical support and repair for IT networks of all sizes. Progent provides secure VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's remote service group to connect to your company's system without violating system security.

Progent's proven service database application includes extensive histories for all support that Progent's clients have been provided. Progent's staff consultants have access to the details of services delivered to every client by every Progent engineer. This database of issues and solutions is stored as a conveniently retrievable internal knowledge base that enables Progent's online support experts to share their knowledge with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's high-level certifications and working associations with major technology companies such as Cisco and Microsoft make available other massive technical databases and allow priority response from manufacturers' in-house engineering staff so Progent's online consulting experts are able to arrive at the most efficient resolutions in the least time.

Remote technical support services available from Progent to clients in Chesapeake and throughout the state of Virginia include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate services intended to enable small and medium-size organizations to benefit from the same best-of-breed technology deployed by many of the industry's leading corporations. The ProSight line of IT management outsourcing services addresses all key areas of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to defend endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to automate the entire threat progression including blocking, detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also assist you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical files, apps and virtual machines that have become unavailable or damaged due to component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security vendors to deliver web-based control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, optimize and troubleshoot their connectivity hardware like routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to a different hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you’re making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security regulations, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's ability either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup environment that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special IT projects. Billing rates for longer-term development or consulting projects are set according to the qualifications of the engineers assigned. Progent's background in these special fields of information technology allows clients to complete critical projects economically and on time. Progent's project-based online engineering services include:

  • Call Center Services
    Progent's Help Desk service offerings for companies with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle the most problems.

    Progent's Help Desk consulting support can support you in creating an efficient new Help Desk or revamping your established one, identifying or enhancing Help Desk software products to handle the special requirements of your corporation, or providing occasional phone support staff to supplement your in-house Help Desk Call Center team to handle high-demand events like software transitions, mass updates, or rolling out new applications.

    Progent's Help Desk Call Center team of veteran information technology consultants gives your workers in Chesapeake or anywhere in the state of Virginia fast contact with a dependable support group with years of experience offering telephone-based support and remote repair service for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center recognition as a key enabler of business efficiency, and Progent's aim is to fix and not simply document IT issues.

  • Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team provides online advanced engineering support and training in specific business application fields that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting, customization, and education for Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's expertise, customization, and training offerings, visit Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a previous release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Chesapeake, or anywhere in the state of Virginia, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager support. Progent can customize SCOM to suit your business so your computer maintenance is proactive and automated. By exposing looming problems before they expand into full-scale emergencies, automated monitoring can head off inconvenient and costly information system breakdowns. Progent can also deploy network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems powered by a combination of platforms.
How Your Chesapeake Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based support with Windows, macOS and OS X, or Linux environments, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For organizations and startups in Chesapeake or anywhere in the state of Virginia, Progent's phone-based computer support engineers can deliver effective and cost-effective IT help the instant your business needs it. Long experience providing online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine remote access tools to solve network problems quickly while eliminating the expense and lost productivity that comes with in-person support calls.

Even if your Chesapeake office deals with a local freelance support technician or employs a full time organization that can handle ordinary network issues, Progent’s Microsoft and Cisco certified engineers can offer a convenient and transparent remote extension of your local resources in cases when your usual IT support personnel either don't have the availability or the experience to deal with sudden system emergencies or especially challenging integration problems.

Features of Progent's Online Network Support for Chesapeake
Progent's phone support, remote troubleshooting, network security expertise, and system administration services offer businesses in Chesapeake or anywhere in the state of Virginia the greatest leverage for your support investment. Whether you require occasional telephone help and remote network repair or ongoing Help Desk call center support and system administration, Progent's professionals can deliver your office enterprise-level network support while permitting you to eliminate the expense and administration overhead of running a large internal IT staff. Highlights of Progent's online help services include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of IT knowledge, refined remote support software, and understanding of corporate IT allow offices to avoid the pitfalls associated with exclusive reliance on smaller service firms, independent freelance consultants, or limited in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Certified experts average more than ten years of real-world professional background, at the front lines of network service, performing a broad variety of technical tasks for a large array of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting personnel. This means that you get not only expert IT help, but also a support engineer with proven approaches for applying computer knowledge to repair real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-premises visits per minute. As a result, you pay exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and asks no monthly commitment for services provided during regular business hours. Many service organizations impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for quick repairs so you will not be tempted to allow less critical problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their comfort zone, Progent can focus on providing high-value skills where Progent faces few competitors. Businesses who work with familiar independent service providers or who maintain internal support personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more robust, secure, and productive.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to provide 24x7 remote tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering potential problems before they result in downtime, system monitoring can save your IT network from stressful and expensive availability losses.
How Does My Business Start Receiving Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.