Immediate Online Support for Cheyenne Wyoming Information Networks
For companies in Cheyenne Wyoming, Progent offers online technical support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have provided remote support to companies in every state in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to help with challenging infrastructure issues, plus the assistance of CISSP-qualified security consultants to help with high-level security design and troubleshooting issues.
Progent's remote support experts provide excellent value because they have the practical background and are equipped with the sophisticated tools needed to solve the majority of network issues quickly. This reduces immediate costs because service calls use up fewer chargeable minutes. Online support also eliminates the cost of sending an engineer to your site. Your organization benefits even more in incidental costs by minimizing or avoiding network downtime and related costs resulting from business disruption, upset clients, idle employees, and de-focused executives. Progent's advanced online consulting expertise is especially valuable for businesses that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be useful.
Progent's pricing model for remote support is designed to stretch your network support dollar. Progent bills on a per-minute basis for phone assistance, so you pay just for the support that you actually get. Unlike many online service organizations, Progent asks for no startup surcharge or minimum fees. Progent's one-minute billing unit and clean model for pricing eliminate scenarios where quick fixes manage to end up as big invoices. Progent's penchant for disposing of problems quickly means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of customized tools and field-tested processes which ensure the maximum level of effectiveness for online consulting and troubleshooting for information networks of any size. Progent's remote service group can communicate with your network remotely without breaching system security.
Progent's powerful technical support reporting application stores comprehensive histories describing the support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the records of all help rendered to each Progent customer by any engineer. This history of anomalies and resolutions is structured as a readily searchable support database that enables Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's advanced accreditations and working associations with major industry leaders such as Cisco and Microsoft make available additional massive technical databases and allow priority access to vendors' internal engineering staff with the result that Progent's online service specialists are able to determine the best solutions promptly.
Online support offered by Progent to businesses in Cheyenne Wyoming include:
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Authorized Windows Support
Progent's Microsoft-expert online service experts offer computer system troubleshooting and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can assist you with a broad range of technology support including Microsoft Windows Server 2022 solution design and migration services,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 integration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint 2019 design and deployment, SharePoint 2016 migration consulting services, Microsoft Teams planning and integration, Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Microsoft Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a broad array of affordable PC desktop services to assist you company to deploy, configure, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop support services include offering Windows 11 planning and upgrade support and Windows 10 configuration consulting, plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the management of your desktops and cloud-connected tablets and smartphones.
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Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure consultants, and validates a consultant's network technology skills at the expert level. Cisco CCIEs know how to handle the most stubborn challenges encountered in network infrastructure design, deployment, administration, security, and troubleshooting. Cisco CCIEs operate closely with Cisco's in-house product support engineers in isolating problems with Cisco IOS Software network administration utilities and coming up with workarounds or locating software patches. Cisco qualified CCIEs provide exceptional cost-effectiveness since their depth of expertise enables them to fix problems rapidly. In typical cases, less qualified consultants can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can communicate with your environment by means of the latest remote support tools in order to provide quick, secure, and affordable diagnosis and remediation.
Fort Collins Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Fort Collins and Southern Wyoming Areas.
Progent locations in Fort Collins Metro Area
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's top-selling selection of infrastructure products. Cisco networking expertise offered by Progent includes ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch consulting and support, Cisco Nexus switch support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki wireless access point layout and set up, Aironet Wireless Access Points planning and integration help, Cisco wireless controllers integration consulting, Cisco VPN and Security Setup and troubleshooting expertise, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent can also provide remote and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to assist organizations to complete the urgent first step in responding to a ransomware attack by stopping the bleeding. Progent's online ransomware expert can help you to identify and isolate infected servers and endpoints and guard undamaged assets from being penetrated. If your Cheyenne system has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal Help
Progent's ransomware recovery consultants can help your Cheyenne business to reconstruct an IT network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim. Progent's team of cybersecurity specialists have the wide selection of knowledge required to rebuild all critical components of a compromised system quickly and with minimal loss of data. To find out more, visit Progent's ransomware cleanup and business restoration experts.
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CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants offer a variety of security services to enhance the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against attacks or help your business to clean up quickly following a serious breach. Security consulting services available from Progent cover comprehensive information security assessment using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast recuperation from malicious assaults; integrating firewalls; designing safe mechanisms for remote and mobile connectivity; protecting your messaging system against viruses, spam and DHA attacks; and instituting 24x7 network monitoring.
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Cloud Integration

Progent offers advanced online consulting services to help companies of all sizes connect their information networks with popular public clouds such as Azure and Amazon AWS. Progent can help your IT team to design and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that utilize local resources along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration services such as Microsoft 365 integration with on-prem Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
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VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a consistent runbook for recovering applications and services rapidly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, upgrades and fixes and can generate audit reports to verify full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high level of automation regardless of the hardware used by the basic network infrastructure.
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UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer phone-based support services to cover a wide array of information technologies such as system architecture, email solutions, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and simplified administration in networks that include Linux-based systems and Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also assist with migration from legacy systems to MS Windows or Linux-powered environments. Progent's team-based approach to solving technical problems promotes quick escalation, when required, to consultants with task-relevant experience to handle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support costs.
Major Linux platforms for which Progent can provide expertise include:
RedHat Linux
SUSE
Debian-GNU
Slackware
Ubuntu
Progent's ProSight Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, subscription-based managed services designed to enable small and mid-size organizations to utilize the same cutting-edge IT solutions used by some of the industry's leading corporations. The ProSight series of network monitoring and management services covers all key facets of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management personnel and your assigned Progent consultant so any potential problems can be addressed before they can disrupt your network. Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based solution for monitoring and managing your network, server, and desktop devices by providing tools for performing common time-consuming tasks. These can include health monitoring, patch management, automated remediation, endpoint configuration, backup and restore, anti-virus defense, secure remote access, standard and custom scripts, resource inventory, endpoint status reports, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM spots a serious incident, it sends an alarm to your designated IT management staff and your assigned Progent technical consultant so potential issues can be fixed before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex network management processes, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing family of in-depth management reporting tools designed to integrate with the industry's leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with leading backup/restore technology vendors to produce ProSight Data Protection Services, a family of management offerings that provide backup-as-a-service. ProSight DPS products manage and monitor your backup processes and enable non-disruptive backup and rapid restoration of important files/folders, applications, images, plus VMs. ProSight DPS helps you avoid data loss resulting from hardware failures, natural disasters, fire, cyber attacks such as ransomware, user error, malicious employees, or application glitches. Managed services available in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these managed services are most appropriate for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security companies to deliver centralized control and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo MFA managed services incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation on iOS, Android, and other personal devices. Using 2FA, whenever you log into a secured online account and give your password you are asked to confirm your identity via a unit that only you possess and that is accessed using a different network channel. A broad selection of devices can be utilized as this added form of authentication including a smartphone or wearable, a hardware/software token, a landline phone, etc. You can designate multiple validation devices. To find out more about Duo identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Co-Managed Help Desk: Outsourced and Co-managed IT Support Desk Services
Progent's Co-managed Service Desk offers a seamless extension of your internal IT support team. End user interaction with the Service Desk, delivery of support, problem escalation, ticket generation and updates, performance metrics, and management of the service database are consistent regardless of whether issues are taken care of by your core support staff, by Progent's team, or by a combination. You have complete versatility to extend or reduce your part of support activity as circumstances demand. Progent provides startup installation and provisioning of the professional services PSA software plus documentation, validation and education.
For more information about ProSight Shared Help Desk, refer to ProSight Co-Managed Support.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the entire malware attack progression including protection, identification, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also help you to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- Patch Management: Patch Management Services
Progent's support services for software and firmware patch management offer businesses of all sizes a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and documenting updates to your dynamic IT system. In addition to maximizing the protection and functionality of your computer network, Progent's software/firmware update management services free up time for your IT team to concentrate on more strategic projects and activities that deliver maximum business value from your information network. Read more about Progent's patch management services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your core network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security regulations, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's preparedness either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing cybersecurity posture and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup environment that meets your business requirements. For more information, visit The ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract information technology programs. Billing charges for longer-term development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's background in these important fields of information technology allows clients to complete critical projects within budget and on schedule. Progent's special online consulting solutions include:
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Help Desk Services
Progent's Call Center support programs for organizations with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all aspects of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk support transparently between your IT staff and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution based on the top PSA tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk team of veteran information technology professionals offers your computer users in Cheyenne Wyoming quick communication with a reliable technical support group with extensive background delivering phone help and remote diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk Call Center the reputation as a key driver of business performance, and Progent's target is to fix and not merely document technical issues.
- Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts Team can supply phone-based and in-depth consulting expertise and education in specific application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers consulting, customization, and education for popular Microsoft business applications such as CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read additional information concerning Progent's consulting, custom programming, and training offerings, visit Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consultants can provide advanced online and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of System Center2, expand or tune your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in Cheyenne Wyoming online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can adapt Operations Manager for your environment so that your network support is proactive rather than reactive. By spotting potential issues before they cause downtime, system monitoring can ward off disruptive and costly information system crises. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems based on multiple operating systems.
How Your Cheyenne Company Can Contact Progent's Online Service Experts
To contact Progent about urgent online expertise with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Cheyenne Wyoming, Progent's online computer support engineers can provide professional and cost-effective IT help whenever your company has to have it. More than 20 years of providing remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity tools to fix IT problems quickly while avoiding the cost and lost time associated with on-site service calls.
Even if your Cheyenne company relies on a regular freelance consultant or employs a full time IT staff that can deal with day-to-day network issues, Progent's Microsoft and Cisco certified consultants can still offer an easy and seamless remote expansion of your local resources in cases when your usual service personnel either lack the time or the knowledge to deal with unexpected system crises or especially complicated integration problems.
Features of Progent's Remote Network Services for Cheyenne Wyoming
Progent's online support, remote troubleshooting, network security consulting, and network administration services give companies in Cheyenne Wyoming the greatest leverage for your IT investment. Whether you require occasional phone support and remote troubleshooting or ongoing Help Desk call center services and system management, Progent's professionals can provide your business enterprise-level network support while permitting you to eliminate the cost and hassle of maintaining a full-service internal IT organization. Highlights of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to companies in Cheyenne Wyoming and is also ideal for networks in more remote regions that lack consultants with proven experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner consulting company, Progent has access to a wide array of Microsoft support tools, service databases, and continuing education.
- By the Minute Rates to Reduce Expenses
Progent provides online support on a by-the-minute billing plan, so you are charged only for the support you receive. Progent requires no minimum fee for phone service and imposes no monthly retainer for support services delivered during normal business hours. This saves you from paying big bills for quick repairs.
- Access to Cisco Certified Network Infrastructure Professionals
Progent's registered experts for Cisco can provide access to authorized specialists who have skill in designing, implementing, and supporting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, high-availability, and secure connectivity for wireline and wireless networking.
- Application Experts Team
Progent's core consulting services consist of technology integration, MS Exchange consulting, network security planning, and shared Help Desk services. Progent's Application Experts group can provide in-depth consulting expertise for specific application areas. Support offered by the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Project and Project Online Expertise
Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Consulting
BI Reporting Consulting and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Management and Software Programming
MySQL Database Administration and Application Development
Apple Macintosh Help
Amazon Marketplace Web Service (Amazon MWS) Programming
By offering a convenient one-stop resource for IT generalists and application experts, Progent is able to deliver timely, cost-effective, and comprehensive information technology solutions that fit the special needs of your business.
- State of the Art Remote Connectivity Software
Secure online access permits Progent's support experts to see precisely what your customers see. This makes it possible to produce fast solutions to issues that might otherwise demand an expensive personal service call. Sophisticated online access tools and experienced engineers combine to allow Progent to resolve most IT problems quickly and economically. Progent is a pioneer in online support and automated system monitoring.
- Support for Leading VPN Products
Progent can provide safe VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to access your system remotely without weakening system security.
- 24-hour Service for High Network Availability
For offices with vital applications, Progent offers optional round-the-clock remote support services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help produce high network uptime.
- Help Desk Services
Progent's Help Desk support services are designed especially for budget-constrained businesses whose clients require instant recourse to a Help Desk Call Center with expert telephone support and full escalation capability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of IT background, refined remote support software, and understanding of corporate IT allow businesses to avoid the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by providing:
- In-depth Knowledge of Microsoft's Complete Line of Servers
Progent offers in-depth support for Microsoft's popular server platforms with services such as Windows Server 2022 planning and integration services, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment consulting, Windows Server 2008 expertise, Microsoft Windows 2003 Server maintenance, MS Exchange 2019 Server planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, Exchange 2007 Server and Exchange Server 2003 moves, plus MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for online support and on-site visits by the minute. Consequently, you are invoiced just for received support. Progent does not demand a higher rate for off-hours or priority service, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no minimum fee and requires no monthly commitment for support services provided during regular business hours. Many support organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast fixes so you will not be tempted to permit minor problems to fester.
- Full Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that records and formats complete documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who provide scant documentation or details of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation sent by every staff member to every client. The practice of detailing and archiving support records results in more efficient service and eliminates a variety of common misfortunes such as when a support client is effectively held captive to a consultant who won't let go of the keys to the kingdom.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to provide 24x7 system tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating potential issues before they cause downtime, network monitoring can keep your information network from stressful and expensive service losses.
How Does My Business Start Receiving Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.