Fast and Affordable Online Help for Cheyenne Wyoming Networks
Urgent Remote Technical Support for Cheyenne NetworksFor organizations in Cheyenne Wyoming, Progent provides online technical support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have provided online support to companies in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with complex networking issues, plus the services of CISA and CISSP-certified security experts to handle advanced security design and troubleshooting issues.

Progent's online technical support experts offer excellent leverage due to the fact that they possess the practical experience and are equipped with the advanced tools needed to resolve most network problems rapidly. This reduces direct costs because service calls use up minimal billable consulting minutes. Online support also avoids the expense of sending an engineer to your office. Your company benefits additionally in incidental expenses by minimizing or eliminating network outages and associated costs due to business disruption, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive remote consulting expertise is especially important for organizations that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be useful.

Progent's pricing policy for online help is structured to stretch your IT service investment. Progent bills on a per-minute basis for phone consulting, so you pay just for the support that you actually get. In contrast to many remote service firms, Progent imposes no initialization fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing avoid situations where speedy. minor solutions somehow turn into major bills. Progent's skill at dealing with problems efficiently means you spends less money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of optimized technologies and proven methodologies which promote the maximum level of effectiveness for online consulting and troubleshooting for information networks of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the staff of Progent's online support team to link to your company's computer system without breaching network security.

Progent's proven technical support reporting application includes comprehensive records for the support that Progent's customers have been provided. Progent's staff engineers have the benefit of the specifics of assistance rendered to each Progent client by every engineer. This archive of problems and repairs is organized as a conveniently exploitable proprietary database that permits Progent's remote technical experts to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's advanced certifications and close relationships with major vendors including Cisco and Microsoft make available other vast support databases and permit quick response from manufacturers' internal support staff with the result that Progent's remote service experts are able to come up with the most efficient solutions promptly.

Remote services provided by Progent to clients in Cheyenne Wyoming include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate services intended to enable small and mid-size businesses to utilize the same advanced IT solutions used by some of the industry's top enterprises. Progent's ProSight suite of outsourced network management services addresses all key facets of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the entire threat progression including protection, detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a certified SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup product companies to produce ProSight Data Protection Services, a selection of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup operations and allow transparent backup and fast recovery of important files, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss resulting from hardware failures, natural calamities, fire, cyber attacks like ransomware, user error, malicious insiders, or application bugs. Managed services in the ProSight DPS product line include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these fully managed backup services are most appropriate for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide businesses of any size a flexible and cost-effective alternative for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your dynamic information system. In addition to optimizing the protection and reliability of your IT environment, Progent's software/firmware update management services permit your IT team to focus on line-of-business projects and activities that deliver the highest business value from your information network. Find out more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports single-tap identity verification on iOS, Google Android, and other personal devices. With 2FA, when you log into a secured online account and enter your password you are requested to verify who you are via a unit that only you possess and that is accessed using a different network channel. A wide selection of devices can be utilized as this second form of authentication such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You may designate multiple validation devices. To learn more about ProSight Duo two-factor identity validation services, visit Duo MFA two-factor authentication services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to provide centralized control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of analysis for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, optimize and troubleshoot their connectivity hardware like routers, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that need critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management personnel and your assigned Progent consultant so all looming issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with information security requirements, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's ability to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special information technology projects. Progent's charges for longer-term development or consulting projects are determined according to the qualifications of the consultants required. Progent's experience with these special fields of information technology allows clients to complete major projects within budget and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service options for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small organizations a complete solution that handles all facets of online desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's normal desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle the most problems.

    Progent's Help Desk consulting support can assist you in building an efficient new Help Desk or improving your existing organization, evaluating or customizing Help Desk Call Center application software to address the unique needs of your company, or providing occasional phone support staff to supplement your existing Call Center group during unusually busy scenarios such as software migrations, mass updates, or rolling out new applications.

    Progent's Help Desk Call Center team of veteran information technology consultants gives your clients in Cheyenne Wyoming immediate contact with a large technical support resource with extensive experience offering phone support and online diagnostics for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk perception as a key enabler of business efficiency, and Progent's policy is to solve instead of merely report technical problems.

  • Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting Group can supply online and in-depth engineering expertise and education in special business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and training for popular Microsoft applications including Microsoft CRM, Office Project, Office Word, and Microsoft 365 Excel. To find out additional information concerning Progent's consulting, custom programming, and training offerings, see Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts can provide advanced remote and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of System Center2, extend or tune an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver businesses in Cheyenne Wyoming online hybrid network monitoring by providing System Center Operations Manager consulting. Progent can customize Operations Manager for your environment so your computer support is proactive rather than reactive. By exposing potential issues before they result in crashes, automated monitoring can head off disruptive and costly information system failures. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or environments that incorporate a combination of operating systems.
How Your Cheyenne Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency online help with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Cheyenne Wyoming, Progent's phone-based network support specialists are ready to provide effective and affordable system support whenever your company requires it. More than two decades of delivering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to fix computer problems quickly while avoiding the cost and lost productivity associated with on-site support visits.

Even if your Cheyenne organization works with a regular independent support technician or employs a full time organization that know how to handle common network problems, Progent's Microsoft and Cisco certified consultants can still provide a convenient and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the experience to solve unexpected network emergencies or particularly complex integration problems.

Advantages of Progent's IT Support for Offices in Cheyenne Wyoming
Progent's remote IT consulting services enable your Cheyenne organization to have the advantages of timely, enterprise-grade IT support without the cost of managing a full-time IT organization. Your information system will derive greater strategic value by being increasingly available, productive, and protected. Advantages to your company include:

  • Convenient remote extension of your local support resources
    For most businesses in Cheyenne Wyoming, nearby network support providers, whether represented by independent consultants or an internal maintenance staff, can solve typical network issues. On the other hand, IT crises sometimes occur when local resources are overstretched or absent, and some trouble may stem from technology that is beyond the scope of your usual service technicians. In these cases, Progent's on-call service experts give you an easy, quick, and economical way to augment your local resources and to pass on useful information to increase your ability to handle downstream issues in-house.

  • Reduced Dependence on Individual Service Providers
    For network maintenance, smaller organizations often depend on independent freelance consultants. Although freelance service people carry less internal costs than larger support firms and can often charge marginally less, they are sometimes overbooked, making it difficult to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, sick, on a trip, or in class, the lack of backup personnel may require your business to go without assistance during an emergency. As your business expands, system unavailability and trouble with critical applications are more expensive. The money you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent provides an on-call source of backup service experts to make sure your IT system remains up and running.

  • Create a Scalable Basis for Smooth Expansion
    Organizations typically begin with an information architecture implemented on a shoestring budget. Without a proper infrastructure, slap-dash fixes can get thrown on top of a shaky foundation. When a network grows, stability and expandability problems can impede the success of the business. These poorly designed systems need proper analysis, intelligent strategic planning, and broad-based technical knowledge to evolve to a network architecture that can offer the stable foundation to meet vital business requirements and facilitate downstream expansion.

  • Work with Problem Solvers Instead of Technology Vendors
    Smaller businesses require guidance and technical training to negotiate an increasingly complex maze of technology alternatives available for accelerating business growth and enhancing efficiency. These companies do not need a computer engineer who is motivated to earn a commission on a certain vendor's products. IT consulting and product selling can lead to a situation where the proposed solution is designed around a profitable product rather than the true requirements of a business. Progent eliminates these dilemmas by offering only services rather than products. This enables Progent to align IT expertise with the best interests of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical background, fine tuned remote support tools, and understanding of enterprise networking enable companies to escape the limitations associated with excessive reliance on smaller service firms, independent freelance service providers, or limited internal IT help.

Progent stands out by offering:

How Does Our Company Begin Receiving Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.



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    Consulting Services Microsoft Windows 7

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    Cisco's wireless VoIP phones are hardened wireless handsets designed for professionals who are on the move within campus, hospitality, health-care or other venues where management requires portable phones that provide more administrative control, security and durability than is achievable with the Bring-Your-Own-Device mode of mobile communications. Successful integration of Cisco's wireless VoIP phones typically demands that IT teams set up and optimize numerous components of your Wi-Fi environment including APs, switches, wireless LAN controllers, and management software. Progent's Cisco-certified experts can provide online and on-premises assistance to help your organization build and manage a Cisco wireless IP phone deployment by delivering services that range from troubleshooting the configuration of a wireless IP phone or access point to providing project management outsourcing or co-sourcing for updating the wireless architecture of a campus.

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    Progent can assist you in any and all facets of your migration to Microsoft Exchange Server 2016 including planning HA system topology for an on-premises, cloud-based or hybrid environment; CAL licensing compliance for Exchange Server and Windows Server 2012 R2; migrating mailboxes; Windows Hyper-V design; specifying mass storage capacity required for your virtual machines (VMs), databases and logs; setting up HLB for fault-tolerant client access services; designing, setting up and testing Exchange and Windows Servers and DAG groups; integration with SharePoint; preparing your firewall; creating SSL certs; performing client integration with Office desktop or Microsoft 365; and setting up Outlook on the web.

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