Immediate Online Support for Cheyenne Wyoming Computer Systems
Urgent Online Help for Cheyenne NetworksFor businesses in Cheyenne Wyoming, Progent provides remote technical support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online support to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, as well as the services of CISSP-certified security experts to help with high-level security architecture and troubleshooting issues.

Progent's remote support experts provide excellent leverage because they possess the real-world background and have access to the sophisticated tools required to resolve most information system issues quickly. This reduces immediate costs since service calls require minimal chargeable minutes. Online help also avoids the cost of dispatching an engineer to your location. Your company saves even more with incidental expenses by reducing or eliminating system downtime and associated costs due to business disruption, upset clients, idle workers, and distracted executives. Progent's extensive remote consulting know-how is especially helpful in environments that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an alternative.

Progent's pricing policy for online help is structured to stretch your network support dollar. Progent charges per minute for phone consulting, so you are invoiced exclusively for the services that you actually get. In contrast to typical remote support organizations, Progent requires no initialization fee or minimum payments. Progent's per-minute billing unit and clean model for billing prevent situations where fast solutions somehow end up as big invoices. Progent's skill at disposing of problems efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined a collection of optimized technologies and field-tested methodologies which allow the maximum level of efficiency for online engineering help and troubleshooting for IT networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's remote service group to connect to your system without compromising network security.

Progent's powerful service database application includes thorough documentation of the support that Progent's customers have been provided. Progent's team consultants have access to the records of assistance rendered to each customer by any Progent consultant. This archive of anomalies and repairs is stored as a readily searchable support knowledge base that permits Progent's remote support engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's extensive list of accreditations and working relationships with major technology companies including Cisco and Microsoft make available other vast technical support knowledge bases and permit priority access to manufacturers' internal engineering staff with the result that Progent's online consulting experts are able to determine the best solutions promptly.

Remote technical support services available from Progent to businesses in Cheyenne Wyoming include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate services designed to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions used by many of the industry's leading enterprises. The ProSight portfolio of network management outsourcing services addresses all key aspects of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the entire threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also assist you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital files, applications and VMs that have become lost or damaged due to component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need important software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can save up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security regulations, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance expert. The interview is intended to evaluate your organization's preparedness to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup environment that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract IT projects. Progent's charges for longer-term consulting tasks are determined according to the level of expertise of the engineers required. Progent's background in these important areas of computer technology enables clients to execute critical initiatives economically and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Call Center Expertise
    Progent's Call Center support alternatives for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle challenging issues.

    Progentís Co-managed Help Desk services allow your business to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution built around the top PSA platform for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.

    Progent's Help Desk Call Center team of veteran information technology consultants offers your workers in Cheyenne Wyoming quick communication with an efficient network service group with substantial experience providing phone help and remote troubleshooting for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center perception as a solid driver of company productivity, and Progent's goal is to resolve instead of just document technical issues.

  • Business Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting Team can supply remote advanced engineering expertise and education in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and education for Microsoft applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To read additional information about Progent's consulting, customization, and education services, go to Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of System Center 2016, extend or tune your current one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver businesses in Cheyenne Wyoming online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to accommodate your business so your IT maintenance is proactive rather than reactive. By exposing emerging problems before they evolve into network outages, system monitoring can head off stressful and costly network breakdowns. Progent can also use network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems based on a mix of OS platforms.
How Your Cheyenne Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent phone-based expertise with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Cheyenne Wyoming, Progent's online network support engineers are ready to provide effective and cost-effective IT help whenever your business has to have it. Long experience delivering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to solve computer problems quickly while avoiding the expense and lost productivity associated with on-site support visits.

Even if your Cheyenne office relies on a local independent consultant or maintains a full time IT staff that know how to handle day-to-day network issues, Progentís Microsoft certified engineers are available to offer a convenient and transparent virtual extension of your local resources in cases when your regular service personnel either don't have the availability or the experience to fix sudden system crises or particularly tough integration projects.

Benefits of Progent's IT Support for Organizations in Cheyenne Wyoming
Progent's online IT consulting services allow your Cheyenne business to enjoy the advantages of on-call, world-class IT support without the expense of managing an in-house IT staff. Your network will derive greater strategic worth by being increasingly reliable, efficient, and protected. Benefits to your company include:

  • Seamless virtual expansion of your local support resources
    With most businesses in Cheyenne Wyoming, nearby computer support providers, whether represented by outside consultants or a full-time IT staff, can resolve typical network problems. However, serious problems may strike when your regular resources are too busy or unavailable, and some trouble may involve technology that is unfamiliar to your usual support personnel. In these cases, Progent's on-call service experts give you a convenient, fast, and budget-friendly solution to supplement your regular help and to transfer valuable information to improve your capability to resolve downstream problems locally.

  • Less Dependence on Individual Consultants
    For network maintenance, smaller organizations commonly depend on independent freelance service providers. Although independent consultants have smaller overhead than big consulting firms and can often charge marginally less, they are often overextended, making it hard to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in class, the lack of fallback help may force your business to go without help during an emergency. As your company grows, system unavailability and problems with critical software are more costly. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides a reliable source of backup support experts to make sure your network remains up and running.

  • Build a Solid Foundation for Seamless Growth
    Companies often begin with an IT system implemented on a modest budget. Lacking a scalable framework, band-aid fixes can get thrown on top of an unstable foundation. When a company grows, reliability and expandability problems can impede the productivity of the organization. Such poorly built environments require careful analysis, smart strategic planning, and broad-based technical expertise to upgrade to a system architecture that can offer the solid foundation to handle current business requirements and ease future growth.

  • Interact with Problem Solvers Instead of Technology Vendors
    Smaller organizations need advice and technical training to negotiate an increasingly complicated array of product alternatives available for promoting business growth and improving efficiency. These companies do not need a computer consultant who is motivated to earn a commission on a certain vendor's technology. Network support and product selling can lead to a scenario where the recommended solution is built around a profitable technology rather than the true needs of a client. Progent eliminates these conflicts by offering just services rather than products. This enables Progent to match technical expertise with the best interests of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of technical knowledge, fine tuned remote support tools, and understanding of enterprise networking enable companies to avoid the limitations associated with excessive dependence on smaller service firms, independent freelance consultants, or limited internal IT help.

Progent stands out by providing:

How Does My Business Begin Receiving Online Network Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.



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    If your company operates a Sun Solaris network or a multi-OS network, Progent's CISM and ISSAP-certified consultants can assist your whole enterprise in a wide array of security topics including security administration procedures, security design and models, connection control products and techniques, applications development security, operations security, hardware security, telecommunications, infrastructure and web security, and workplace recovery planning. CISM and ISSAP stipulate the basic skills and international standards of knowledge that information security professionals are required to possess. These accreditations offer IT management the confidence that those who have achieved their CISM or ISSAP qualification have demonstrated the experience and knowledge to offer world-class security support and consulting help.

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    Progent's Microsoft certified support team can help you design and deploy an efficient in-place Exchange Server 2007 upgrade strategy that minimizes network disruption, reduces ongoing support demands, and makes your Exchange 2007 Server easy to administer. For complicated multi-server or multi-site upgrades, Progent offers the knowledge and experience to complete your project rapidly and economically. Progent's Microsoft Exchange Server 2007 help, repair, and consulting offerings include expertise with the configuration of third-party enhancements of Microsoft Exchange Server 2007 that are best aligned to your business needs.

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    Progent's background providing Microsoft .NET support and SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and additional developer tools make it possible to design custom line-of-business programs and eCommerce solutions that integrate transparently with Dynamics GP Software. Progent's Dynamics GP reporting services can help you design reports that let you analyze your business more effectively, turning raw data into valuable insights into your company and customers.

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    Progentís Technical Response Center provides national extended hours remote assistance for networks based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service engineers offer after-hours telephone help and online secure computer access to troubleshoot and resolve technical problems quickly and economically. The breadth of IT experience represented by Progent's team of nationwide support engineers makes it possible to escalate even the toughest network issues to appropriate specialists as required. For urgent problems, the Technical Response Center endeavors to respond to your request for support in less than one hour.

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    For custom program creation, Progent can provide software design consultants to produce line-of-business software in areas such as eCommerce, web development, Microsoft Business Solutions products such as Great Plains Software accounting system, and custom management reports based on Crystal Reports, Access Report, or FRx Reports. Progentís consultants can use Internet Information Services to build custom eCommerce solutions powered by Microsoft ASP.NET. In addition, Progent can provide experts in a broad array of custom software development platforms including SQL Server and Delphi. For made-to-order e-Commerce software, Progent also can provide expertise in custom Microsoft Access, custom Visual Basic, custom Excel, and any other specialized programming powered by any Microsoft development platform.

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    Cisco's wireless VoIP phones are hardened wireless devices designed for workers who are mobile within campus, warehouse, retail or other environments where IT management requires user endpoints that offer more administrative control, data security and ruggedness than is possible with the BYOD (Bring-Your-Own-Device) mode of workplace communications. Successful integration of Cisco's wireless IP phones usually requires that IT teams configure and fine tune many components of your wireless environment such as APs, routers, Cisco wireless LAN controllers, and management software. Progent's certified consultants can provide online and on-premises support to help you create and administer a Cisco wireless IP phone deployment by delivering integration services that range from debugging the configuration of a wireless IP phone or AP to offering comprehensive project management outsourcing or co-sourcing for modernizing the wireless infrastructure of an entire campus.

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    If your business network mixes UNIX, Linux or Solaris platforms with Windows, Progent can assist you to integrate your IT resources into a cohesive environment that permits all your OS platforms to coexist for simple administration, seamless information exchange, high availability, superior throughput, and strong protection. Progent's UNIX and Windows integration assistance services include network infrastructure integration and support, consulting for Windows services for UNIX, online network monitoring and administration, remote technical help and troubleshooting, in-person technical support, and Help Desk Call Center outsourcing.

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    Progent provides nationwide online technical support and consulting services for companies who operate macOS and OS X networks or whose information systems include a mix of Mac and Microsoft Windows products. Progent's experts offer macOS and OS X clients a variety of services such as desktop assistance, upgrading to the latest edition of macOS from earlier versions of macOS or OS X, plus expertise with Mac applications. Progent can also assist your business with Apple iPhone and iPad integration and management, or migrating to iCloud. Remote IT help provides optimum leverage for your information technology budget by extending client efficiency and limiting the time charged for computer analysis and repair. Advanced remote access technology and experienced service specialists and engineers allow Progent to solve the majority of IT issues without wasting time and expense by going to your site. In the vast majority of cases your IT issues can be remediated over the phone or through a mix of phone support and online connectivity. Progent can make available Cisco certified CCIE network engineers and CISM certified security specialists to assist you with the toughest network problems.

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    Medium-size businesses can get all the advantages of Microsoft System Center Operations Manager and have quick availability of Progentís Microsoft and Cisco Premier IT support professionals. With Progent's economically priced network support packages, medium-size businesses can select a simple co-sourcing service program built around Microsoft System Center Operations Manager 2007 with network monitoring, proactive warnings, comprehensive reporting, Help Desk support, and online service. For businesses with mission-critical environments who need zero-downtime networking, Progent offers a complete round-the-clock outsourcing package. Progent offers expertise in System Center Operations Manager 2007 to offer medium-size business networks world-class reliability, protection and productivity.

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    Progent's Windows Server 2016 disaster recovery experts can help you to design a disaster recovery system built around Microsoft's cloud-tested Failover Clustering tools including Cluster OS Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for crash-consistent recovery, Storage Spaces Direct for high-performance storage clusters using low-cost hardware, Virtual Machine Load Balancing for improving the speed and fault-tolerance of Failover Clusters while reducing capital investment and management overhead, and Cloud Witness for fast, affordable deployment of a stretch cluster quorum witness.

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    Progent is one of the most qualified information technology support firms for integrating e-mail solutions based on Microsoft Exchange 2000. Progent specializes in helping small companies derive the full benefits of Microsoft Exchange Server 2000 for common scenarios such as upgrading from Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 support.

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    DoubleTake/Carbonite Software publishes a family of products intended to provide small companies a range of cost-effective solutions for replicating and restoring vital workloads such as Exchange, SQL, RIM Blackberry, and SharePoint. Progentís business continuity planning experts have in-depth experience incorporating DoubleTake/Carbonite products into small company IT networks to create a high level of fault tolerance and business continuity readiness at a budget-friendly cost.

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    Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on professional background, at the forefront of IT service, executing a broad variety of IT tasks for an extensive array of clients. Every Progent consultant shares a refined set of personal best practices which are combined into shared leading practices training that Progent instills in its support personnel. This means that you get not only expert technical capability, but also a support engineer with field-tested approaches for using technical knowledge to fix real-world network problems efficiently.

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    Progent has more than a decade of background integrating, maintaining and troubleshooting the key platforms included with System Center and can assist your organization to design, configure, maintain, and repair your System Center ecosystem to optimize the availability and performance of your applications and infrastructure across a mix of Windows and Linux/Unix OS environments and local and Cloud-based datacenters. Progent can help your organization to migrate to the latest version of Microsoft System Center from an older release or from another IT management solution to deliver the advantages of enterprise-class provisioning, management automation, security, plus infrastructure and critical application availability and performance monitoring.

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    Progent's Citrix consultants can help your business to plan, deploy, administer, and troubleshoot a virtualized Windows application delivery solution based on XenApp. Progent's Cisco-certified CCIE network consultants can show you how to optimize your network infrastructure for delivering server-side and client-side applications, and Progent's remote datacenter support consultants can assist your organization to manage and maintain an off-site datacenter that offers high availability, advanced security, and rapid disaster recovery.

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    Cisco's Catalyst wireless controllers streamline the administration of Wi-Fi LANs by unifying the configuration and control of wireless APs, tuning wireless performance by limiting the effect of RF congestion, enhancing wireless uptime with rapid failover, and hardening security by identifying threats and analyzing network traffic based on user class and location. Progent's Wi-Fi consultants can help your business to deploy Cisco wireless LAN controller appliances to manage wireless networks of any size. Progent can help you to maintain and debug your current Cisco-based Wi-Fi solution or implement a smooth upgrade to Cisco's latest Wi-Fi controller technology.

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    Progent's Cisco CCIE wireless network experts can provide remote or onsite configuration and debugging services to help you to plan, implement, upgrade, optimize, manage and troubleshoot Aironet wireless AP environments of any size or architecture. Progent's Cisco Wi-Fi controller experts can also assist you to combine your Wi-Fi environment with your wired network and cloud-hosted resources to create a seamless enterprise-wide connectivity foundation that is simple to manage and expand. Progent also offers affordable wireless site surveys to help you to determine the most appropriate selection, placement and setup of Aironet Wi-Fi access points to accommodate your specific workplace layout, construction, and anticipated network traffic.

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    Altaro VM Backup software provides small businesses a dependable and budget-friendly platform for backing up and recovering Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in on-premises, offsite, distributed, and cloud-hosted architectures and also supports cost-effective cloud backup to Microsoft Azure Block Blob storage. Headline capabilities include industry-leading Augmented Inline Deduplication to cut backup storage needs, Continuous Data Protection with backup spacing as little as five minutes for reducing your Recovery Point Objective, military-grade encryption, granular recovery options for individual files and emails, extensive support for Windows Server CSV and vCenter for handling large-scale deployments, and support for Microsoft VSS technology to back up live virtual machines without downtime. Progent is an Altaro partner and offers a wide range of consulting services to help you to plan, deploy, manage and troubleshoot a backup and disaster recovery solution powered by Altaro VM Backup software.

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  • Les Kent has a 35-year track record of effective technology integration, corporate management, sales, and operations. He has demonstrated a knack for developing elegant IT solutions in his roles as as a network architect, application developer, project manager, deployment consultant, and problem solver for small businesses, start-ups, and global corporations.

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    Progent can assist small and mid-size businesses to configure security defense solutions and provide response services for at-home workers.

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    Progent's Cisco Catalyst 9100 Series Wi-Fi 6 Access Point experts offer economical online and onsite help for Catalyst Wi-Fi 6 wireless access points.

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    Progentís Microsoft certified consultants provide small and medium sized businesses expertise for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront TMG and Internet Security and Acceleration Servers contain a full featured application-layer aware firewall that can secure your IT system from attack by outside and internal sources. Forefront TMG and ISA Server perform thorough examination of Internet protocols such as Hypertext Transfer Protocol, which allows these products to uncover many attacks that can get by traditional firewalls. The combined firewall and VPN architecture of Forefront TMG and ISA Server permit stateful filtering and monitoring of all VPN traffic. ISA Servers are the mainstay of Microsoft's network security strategy, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security professionals can help you enhance your IT protection through experienced design and deployment of Forefront TMG and ISA Servers. Progent's Microsoft consultants can assist your company to install Microsoft Forefront Threat Management Gateway 2010, maintain any version of ISA Server, or migrate smoothly from ISA Server environments to Microsoft Forefront Threat Management Gateway.

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    Microsoft Mac Office allows Apple Macintosh users to receive the benefits of the industry's most familiar office productivity applications. Progent's Apple-certified Macintosh consultants can help you set up Microsoft Office for Macintosh on a multi-vendor environment that incorporates Apple OS X and Windows platforms so that Macintosh users can access the new features in Word, Excel, PowerPoint and Entourage in order to share information and system resources with co-workers who run Microsoft Windows. Progent's consultants have experience with both Apple Macintosh and Windows platforms and can support environments that mix Apple Macintosh with Windows systems with complete resource sharing, or networks which carefully limit sharing between Apple Mac and Windows users.

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