Fast and Affordable Online Help for Cheyenne Wyoming Computer Networks
For companies located in Cheyenne Wyoming, Progent offers online help for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided online troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle complex infrastructure issues, as well as the assistance of CISSP-qualified security consultants to help with advanced security design and troubleshooting issues.
Progent's remote support experts offer excellent leverage because they possess the practical background and are equipped with the sophisticated technology required to resolve the majority of network problems rapidly. Efficient support lowers immediate costs since service calls require minimal chargeable consulting minutes. Online help also avoids the expense of sending a consultant to your location. Your company benefits additionally with indirect costs by minimizing or eliminating network outages and associated costs stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote consulting expertise is particularly helpful for organizations that rely on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be useful.
Progent's pricing policy for online help is designed to leverage your IT service investment. Progent charges per minute for telephone-based consulting, so you are invoiced just for the support that you receive. Unlike typical remote service firms, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute granularity and clean policy for billing eliminate situations where fast fixes manage to end up as substantial bills. Progent's skill at disposing of problems quickly means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of optimized tools and proven processes which promote the highest level of efficiency for online consulting and repair for IT networks of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the experts of Progent's online support team to communicate with your network remotely without violating system security.
Progent's sophisticated technical support database system keeps comprehensive records for the support that Progent's clients have received. Progent's authorized consultants have the benefit of the records of assistance delivered to each client by every engineer. This history of anomalies and responses is structured as a readily accessible proprietary knowledge base that enables Progent's online support professionals to communicate their experiences with the whole team to make sure that the quality of Progent's support grows over time. Progent's advanced accreditations and close associations with major industry leaders such as Cisco and Microsoft open up additional extensive support databases and allow fast access to vendors' internal engineering staff with the result that Progent's remote service specialists are able to arrive at the most efficient resolutions quickly.
Online support services available from Progent to businesses in Cheyenne Wyoming include:
Authorized MS Windows Experts
Progent's Microsoft-premier online service engineers can provide network problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can help you with a wide variety of technology support services such as Microsoft Windows Server 2022 planning and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and integration, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Teams migration expertise, Microsoft Skype for Business migration consulting, Lync Server management, and Office Communications Server upgrade,
Microsoft Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of affordable PC desktop support services to assist your company to install, integrate, troubleshoot, and administer workstations and laptops powered by Windows. Progent's PC desktop support services cover areas such as offering Windows 11 planning and migration consulting and Windows 10 integration consulting, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your desktops and cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the highest recognition for networking professionals, and validates an individual's network technology skills at the expert level. Cisco CCIEs know how to resolve even the most stubborn problems associated with network design, installation, management, security, and repair. CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating problems with IOS network management tools and coming up with workarounds or identifying software patches. Cisco CCIEs represent an excellent cost-effectiveness because their broad expertise allows them to solve problems rapidly. In common cases, less experienced consultants can wrestle for many hours or days with the same problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can interface to your computer system via sophisticated remote support tools in order to provide quick, secure, and economical analysis and remediation.
Fort Collins Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Fort Collins and Southern Wyoming Areas.
Progent locations in Fort Collins Metro Area
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's top-selling family of connectivity products. Cisco infrastructure support available from Progent includes ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch integration and support, Nexus switch consulting services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless IP phones integration, Cisco Meraki wireless AP planning and set up, Cisco Aironet Wireless APs deployment services, Cisco WiFi controllers consulting, Cisco VPN Consulting assistance, and SIP and CUBE integration solutions for SIP trunks and CUBE integration consulting. Progent can also provide remote and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of system protection services that can enhance the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or assist your business to clean up quickly following a serious penetration. Security consulting services offered by Progent cover thorough data security analysis utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast cleanup after virus and worm assaults; installing firewalls; building secure techniques for off-site and mobile access; guarding your email system from spam and DHA attacks; and establishing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers advanced remote consulting to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that combine local resources along with cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration support services such as Microsoft 365 integration with local Exchange,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of background providing advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent process for recovering applications and services quickly following an outage. SRM provides centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. SRM also allows transparent testing for site recovery, upgrades and fixes and can generate audit reports to verify complete service restoration, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite used for administering private and hybrid cloud environments that deliver high availability, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists offer phone-based consulting services to address a broad array of computer technologies including network infrastructure, messaging systems, system and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and simplified administration in networks that include Linux-based systems with Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also help with transitioning from older systems to Windows or Linux-based environments. Progent's group-oriented approach to resolving network issues enables fast escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This accelerates repair of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX/Linux support engineers can provide emergency online help resolving anomalies within UNIX, Linux, or Solaris systems based on popular versions of UNIX including:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate services designed to allow small and mid-size businesses to utilize the same best-of-breed IT solutions used by some of the world's leading corporations. Progent's ProSight series of IT management outsourcing services covers all key aspects of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior analysis tools to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-based AV products. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the entire malware attack progression including protection, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with legal and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with leading backup technology companies to produce ProSight Data Protection Services, a portfolio of offerings that deliver backup-as-a-service. ProSight DPS services manage and monitor your data backup processes and enable non-disruptive backup and rapid recovery of important files, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets you avoid data loss resulting from hardware failures, natural disasters, fire, cyber attacks such as ransomware, user mistakes, malicious employees, or application glitches. Managed services in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these managed backup services are best suited for your IT environment.
- Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management provide organizations of any size a versatile and affordable solution for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your dynamic IT network. In addition to maximizing the security and reliability of your IT environment, Progent's patch management services free up time for your IT team to focus on more strategic projects and activities that derive the highest business value from your information network. Learn more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo MFA services utilize Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo supports single-tap identity confirmation with iOS, Android, and other personal devices. With Duo 2FA, whenever you log into a secured online account and give your password you are requested to confirm your identity on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide selection of out-of-band devices can be utilized as this added means of ID validation including a smartphone or watch, a hardware token, a landline phone, etc. You can register several verification devices. To find out more about ProSight Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to provide centralized control and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a further level of analysis for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, enhance and troubleshoot their networking hardware like routers, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming management activities, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that require important software patches, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT personnel and your Progent consultant so all looming problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your core network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing cybersecurity posture and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup/recovery environment that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting experts for contract IT programs. Billing rates for ongoing consulting tasks are determined based on the qualifications of the engineers required. Progent's background in these special fields of information technology allows customers to execute critical projects within budget and on time. Progent's project-based remote engineering services include:
How Your Cheyenne Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Support
Progent's Help Desk support alternatives for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, co-managed Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle challenging issues.
Progent's Help Desk Call Center consulting services can guide you in building an effective new Help Desk Call Center or enhancing your current one, evaluating or modifying Help Desk Call Center software products to address the particular needs of your business, or adding occasional online staff to supplement your in-house Help Desk Call Center resources to deal with high-demand situations such as software migrations, mass updates, or rolling out brand new applications.
Progent's Help Desk Call Center staff of seasoned information technology professionals provides your computer users in Cheyenne Wyoming fast communication with a large network service resource with years of experience providing telephone-based consulting and online diagnostics for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Call Center recognition as a significant enabler of company performance, and Progent's target is to fix and not simply document technical problems.
- Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Group can supply phone-based professional consulting support and training in specific application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and education for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office Word, and Office Excel. For more on Progent's consulting, programming, and education offerings, visit Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consultants can provide world-class online and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center2, extend or optimize an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers organizations in Cheyenne Wyoming remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can customize SCOM to fit your environment so that your network maintenance is proactive rather than reactive. By uncovering possible trouble spots before they expand into full-scale emergencies, proactive monitoring can minimize inconvenient and expensive network failures. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks that support a mix of platforms.
To get in touch with Progent about urgent online assistance with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Cheyenne Wyoming, Progent's online network support specialists can deliver professional and affordable system support whenever your business has to have it. More than two decades of providing remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity tools to solve network problems rapidly while eliminating the cost and lost productivity that comes with in-person support calls.
Even if your Cheyenne business relies on a regular freelance consultant or maintains an in-house IT staff that know how to deal with the majority of network issues, Progent's Microsoft and Cisco certified consultants can offer a convenient and transparent virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the experience to resolve sudden system emergencies or especially tough integration projects.
Features of Progent's Remote Computer Support for Cheyenne Wyoming
Progent's online support, Internet-based repair, network security expertise, and system management services give offices in Cheyenne Wyoming the greatest leverage for your IT budget. Whether you require one-time phone help and Internet-based network repair or full-time Help Desk support and system management, Progent's professionals can deliver your business world class IT support while permitting you to avoid the expense and hassle of running a full-service in-house IT organization. Key features of Progent's National Remote Support program include:
- Fast Telephone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to businesses in Cheyenne Wyoming and is also ideal for customers in geographic regions that have a limited supply of technicians with proven experience supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the advantage of a broad array of Microsoft support utilities, service information, and continuing education.
- By the Minute Billing to Reduce Expenses
Progent provides remote support on a minute-by-minute basis, so you are billed only for the support you use. Progent has no minimum fee for online help and imposes no monthly retainer for support services provided during regular business hours. This protects you from facing big bills for quick fixes.
- Access to Cisco Certified Network Design Specialists
Progent's registered experts for Cisco offers access to authorized professionals who have skill in designing, implementing, and managing networking solutions based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create fast, high-availability, and secure infrastructure for local and remote networking.
- Application Experts Consulting
Progent's basic support offerings include system integration, MS Exchange Server expertise, system security planning, and Help Desk Co-management services. Progent's Application Experts group offers in-depth consulting support for specific business applications. Support available from the Application Experts Group covers:
Dynamics GP Consulting and Programming
Microsoft Office Project and Project Online Expertise
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Support
BI Reporting Development and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Project Management and Software Programming
MySQL Project Management and Application Development
Amazon MWS Software Design and Programming
By offering a convenient centralized resource for IT generalists and specialists, Progent is able to deliver fast, affordable, and thorough IT solutions that match the special needs of your company.
- Advanced Online Connectivity Tools
Protected online connectivity allows Progent's service professionals to see precisely what your customers see. This makes it easier to produce fast solutions to problems that could otherwise require an expensive onsite service call. Cutting-edge remote connectivity software and expert technicians combine to allow Progent to repair most network issues quickly and affordably. Progent is a pioneer in online support and automated system monitoring.
- Compatibility with Leading VPN Gateways
Progent can provide secure VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to access your system remotely without weakening network security.
- Round-the-Clock Support for High System Availability
For businesses with mission-critical applications, Progent can provide optional 24x7 remote support services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help produce maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are intended especially for budget-constrained organizations whose clients require immediate recourse to a Help Desk service with effective telephone support and full escalation ability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical knowledge, fine tuned support tools, and understanding of corporate IT enable offices to escape the limitations of exclusive dependence on smaller service firms, individual freelance consultants, or limited in-house resources.
Progent adds value by offering:
How Does My Business Start Getting Online Technical Help from Progent?
- Certified Expertise in Microsoft's Entire Range of Servers
Progent offers in-depth support for Microsoft's popular server products with services that include Windows Server 2022 planning and integration services, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support services, Microsoft Windows Server 2008 expertise, Microsoft Windows 2003 upgrades, Microsoft Exchange 2019 planning and configuration, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Exchange 2003 Server moves, plus Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for online support and in-person help per minute. Consequently, you pay only for delivered services. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent applies no service activation charge and requires no retainer for services provided during normal business hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast fixes so you will not be forced to allow minor problems to fester.
- Complete Records of Delivered Services
Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all billed services. Unlike some freelance consultants or local service firms who provide minimal documentation or details of tasks performed, each service provided by Progent is tracked by full documentation. Every Progent staff member has use of the support reports transmitted by every consultant to each client. The discipline of detailing and organizing support activity results in more effective support and avoids a variety of typical problems such as when a support customer is effectively held hostage to a consultant who won't release vital service information.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to provide 24x7 remote monitoring services based on MS Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing potential problems before they cause lost productivity, network monitoring can save your IT network from stressful and expensive service disruptions.
To get started with Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.