Fast Remote Troubleshooting for Cheyenne Wyoming Information Networks
For organizations in Cheyenne Wyoming, Progent provides online support for networks powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure problems, as well as the assistance of CISA and CISSP-certified security experts to help with high-level security design and troubleshooting issues.
Progent's online support engineers provide exceptional value because they possess the practical background and have access to the sophisticated tools required to resolve most information system issues quickly. Efficient support lowers direct costs because service calls use up minimal billable consulting minutes. Online help also avoids the expense of sending an engineer to your site. Your organization benefits even more in incidental expenses by minimizing or avoiding network downtime and associated losses due to business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's extensive online consulting know-how is especially important in environments that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an option.
Progent's pricing policy for online support is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you pay exclusively for the services that you actually get. In contrast to many remote support firms, Progent imposes no startup charge or minimum payments. Progent's per-minute granularity and clean policy for billing eliminate situations where fast solutions manage to end up as major invoices. Progent's penchant for disposing of problems quickly means you spends less money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of customized tools and proven methodologies that promote the maximum level of efficiency for online engineering help and troubleshooting for computer systems of all sizes. Progent offers protected VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the staff of Progent's Technical Response Center to communicate with your network remotely without breaching corporate security.
Progent's proven customer support reporting system includes thorough records of the service that Progent's clients have received. Progent's staff engineers have access to the history of all help provided to every Progent customer by every consultant. This database of problems and resolutions is organized as a readily retrievable support knowledge base that enables Progent's online technical professionals to communicate their experiences with the whole team to ensure that the value of Progent's support improves daily. Progent's advanced certifications and close relationships with major industry leaders such as Cisco and Microsoft make available additional massive support knowledge bases and allow priority access to vendors' in-house support staff so Progent's remote consulting experts are able to find optimal resolutions promptly.
Online support provided by Progent to businesses in Cheyenne Wyoming include:
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Authorized Windows Expertise
Progent's Microsoft-certified remote support experts offer network problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can assist you with a broad range of platform support services including Microsoft Windows Server 2022 solution design and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams consulting, Skype for Business Server migration consulting, Lync Server integration, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Microsoft Office Access Application Development,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of cost-effective desktop consulting and support services to assist your business to deploy, integrate, repair, and manage desktop PCs and laptops powered by Windows. Progent's desktop consulting services include offering Windows 11 system design and migration support and Windows 10 integration support, as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the administration of your desktops along with your web-facing mobile devices.
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Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for networking consultants, and certifies a person's network technology skills at the master level. CCIEs know how to resolve the most difficult issues encountered in network infrastructure planning, installation, management, security, and problem solving. CCIEs operate closely with Cisco's in-house engineers in analyzing problems with IOS Software network management tools and coming up with workarounds or locating software patches. CCIEs provide excellent cost-effectiveness since their depth of experience enables them to solve problems rapidly. In many instances, less experienced consultants can struggle for many hours or even days with identical problems that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE support experts can tie into your computer system by means of advanced remote support technology in order to perform efficient, safe, and economical diagnosis and remediation.
Fort Collins Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Fort Collins and Southern Wyoming Areas.
Progent locations in Fort Collins Metro Area
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's market leading selection of infrastructure appliances. Cisco technology support offered by Progent includes ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers planning and management, Cisco Catalyst switch integration and support, Nexus switch consulting and support services, Meraki switches integration, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless IP phones integration, Cisco Meraki wireless access point layout and configuration, Aironet APs planning and integration support, Cisco WiFi controllers consulting, Cisco VPN engineering assistance, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide online and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
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CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's qualified CISM and CISSP cybersecurity experts can provide a range of security services that can bolster the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or assist your company to recuperate quickly following a damaging breach. Security services offered by Progent include: comprehensive information security audits using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick cleanup after malicious attacks; installing firewalls; establishing secure techniques for remote and mobile connectivity; securing your email infrastructure from spam and DHA attacks; and establishing 24x7 proactive monitoring.
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Cloud Integration

Progent offers advanced online support to help companies of all sizes connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid architectures that utilize physical IT assets as well as cloud services. To help you to integrate cloud services with networks, Progent can provide a range of cloud integration services such as Microsoft 365 integration solutions with on-prem Exchange environments,
Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
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VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a repeatable workflow for recovering services rapidly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and fixes and can produce reports to verify complete service restoration, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, deploy, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud environments that deliver high uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high degree of automation independent of the hardware making up the basic network infrastructure.
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UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer online consulting services to cover a broad spectrum of computer technologies such as system architecture, email systems, system and process security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and simplified management in networks that incorporate Linux and Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with migration from older systems to MS Windows or Linux environments. Progent's team-oriented approach to solving network issues enables fast escalation, when required, to consultants with task-relevant experience to tackle complex scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts service costs.
Important Linux platforms for which Progent offers expert support include:
RedHat
SUSE Linux
Debian-GNU
Slackware
Ubuntu
ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same best-of-breed technology used by some of the industry's leading enterprises. Progent's ProSight suite of network monitoring and management services addresses all key facets of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the entire threat progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your company's specific requirements and that helps you prove compliance with government and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with leading backup/restore technology vendors to create ProSight Data Protection Services (DPS), a selection of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup processes and enable transparent backup and fast restoration of vital files/folders, applications, system images, plus virtual machines. ProSight DPS helps you avoid data loss caused by equipment failures, natural disasters, fire, cyber attacks such as ransomware, human error, ill-intentioned insiders, or application bugs. Managed backup services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these managed services are most appropriate for your network.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management offer organizations of all sizes a versatile and affordable alternative for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your dynamic IT system. Besides optimizing the protection and functionality of your IT network, Progent's patch management services allow your IT team to focus on line-of-business initiatives and activities that deliver maximum business value from your information network. Find out more about Progent's software/firmware update management support services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo authentication managed services incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification on iOS, Android, and other out-of-band devices. Using Duo 2FA, when you sign into a secured online account and give your password you are asked to verify who you are via a device that only you possess and that is accessed using a separate network channel. A broad selection of devices can be used as this added means of ID validation including a smartphone or watch, a hardware token, a landline telephone, etc. You may register several verification devices. To learn more about Duo identity authentication services, refer to Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing family of in-depth reporting tools designed to integrate with the top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues like spotty support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver web-based control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their networking hardware like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding devices that need critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT staff and your Progent consultant so any looming problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with data security standards, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to assess your company's ability to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup/recovery system that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting experts for special information technology projects. Progent's charges for ongoing development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these special fields of information technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based online engineering services include:
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Call Center Expertise
Progent's Help Desk Call Center support programs for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve challenging problems.
Progent's Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution built around the leading PSA tool for handling end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Call Center team of seasoned information technology professionals offers your customers in Cheyenne Wyoming quick assistance from an effective technical support group with extensive background delivering telephone-based consulting and online repair service for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center perception as a crucial contributor to business performance, and Progent's intent is to solve rather than simply annotate IT issues.
- Business Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Experts Team offers remote and in-depth consulting support and training in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, custom programming, and education for Microsoft applications including Microsoft CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more about Progent's expertise, customization, and education services, go to Progent's Business Application Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced online and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center2, expand or optimize an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver businesses in Cheyenne Wyoming online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can configure Operations Manager to suit your environment so your IT maintenance is proactive and automated. By spotting potential problems before they result in network outages, system monitoring can minimize inconvenient and expensive service crises. Progent can also assist with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft systems, or networks powered by a mix of OS platforms.
How Your Cheyenne Business Can Contact Progent's Online Service Experts
To contact Progent about emergency online assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent.
For organizations and startups in Cheyenne Wyoming, Progent's online computer support engineers are ready to deliver effective and cost-effective IT support whenever your organization has to have it. More than 20 years of delivering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access tools to fix IT problems rapidly while avoiding the cost and lost productivity that comes with in-person service visits.
Even if your Cheyenne office works with a regular freelance consultant or employs a full time organization that know how to handle the majority of network issues, Progent's Microsoft and Cisco certified engineers can still provide a convenient and seamless virtual extension of your on-site resources in cases when your usual IT support personnel either don't have the time or the knowledge to fix sudden system emergencies or particularly complicated integration problems.
Features of Progent's Online Computer Support for Cheyenne Wyoming
Progent's phone support, remote repair, system security consulting, and network management services give businesses in Cheyenne Wyoming unparalleled leverage for your support investment. Whether you need occasional phone support and Internet-based network repair or full-time Help Desk services and network management, Progent's professionals can deliver your office world class network support while allowing you to eliminate the cost and administration overhead of running a large internal IT organization. Highlights of Progent's online help program include:
- Fast Phone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in Cheyenne Wyoming and is also ideal for networks in more remote areas that lack technicians with in-depth expertise supporting Microsoft's current line of server platforms. All Progent engineers have over 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the advantage of a broad range of Microsoft support utilities, technical databases, and continuing training.
- Per Minute Rates to Minimize Expenses
Progent provides online help on a minute-by-minute billing plan, so you pay only for the services you receive. Progent requires no minimum fee for online service and requires no periodic subscription fee for support services delivered during regular working hours. This keeps you from paying big invoices for simple fixes.
- Access to Cisco Network Design Experts
Progent's registered experts for Cisco offers help from authorized professionals who have experience in planning, implementing, and troubleshooting networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, reliable, and secure connectivity for fixed and mobile networking.
- Application Experts Team
Progent's core consulting services include system integration, MS Exchange Server expertise, corporate security design, and Help Desk sharing services. Progent's Experts group can provide in-depth consulting support for critical application areas. Help offered by the Application Experts staff includes:
Microsoft Dynamics GP Consulting and Programming
Microsoft Project Support
Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Design, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Management Support and Software Development
MySQL Management and Software Development
Apple Mac Support
Amazon Marketplace Web Service Application Development
By providing a full service centralized resource for network generalists and specialists, Progent is able to tailor timely, inexpensive, and comprehensive information technology solutions that align with the specific needs of your company.
- State of the Art Remote Connectivity Software
Secure online access permits Progent's service experts to see exactly what your users see. This makes it easier to find fast solutions to problems that might otherwise demand an expensive personal visit. Sophisticated remote connectivity tools and expert technicians together allow Progent to repair most network problems rapidly and economically. Progent is an industry leader in online support and remote system analysis.
- Compatibility with Leading VPN Gateways
Progent supports safe Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24x7 Support for High Network Uptime
For offices with line-of-business applications, Progent can provide optional 24x7 online support services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help produce high system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing services are designed especially for budget-constrained offices whose workers require immediate access to a Help Desk Call Center with effective telephone support and complete escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of technical background, fine tuned remote support tools, and understanding of corporate IT allow companies to avoid the limitations associated with excessive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.
Progent stands out by providing:
- In-depth Knowledge of Microsoft's Full Family of Servers
Progent can provide world-class support for Microsoft's powerful server platforms with services such as Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support services, Windows Server 2008 support, Microsoft Windows 2003 maintenance, Microsoft Exchange 2019 Server deployment, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 maintenance, Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus MS SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for online service and in-person visits by the minute. As a result, you are invoiced only for delivered services. Progent does not impose a higher rate for off-hours or emergency service, and within California or in regions where Progent offers on-site service, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and requires no retainer for services provided during normal business hours. Many service firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast repairs so you won't be tempted to permit simple problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all delivered services. Unlike many freelance consultants or small service organizations who offer minimal documentation or specifics of services done, each service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the service documentation sent by every consultant to each customer. The discipline of detailing and organizing service records allows more effective support and avoids a variety of typical problems such as when a support customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to offer round-the-clock network tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer support to be proactive rather than reactive. By revealing possible problems before they cause lost productivity, network monitoring can keep your information network from painful and expensive availability disruptions.
How Does My Business Begin Receiving Online Network Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.