Fast Remote Technical Support for Cheyenne Wyoming Computer Networks
For organizations in Cheyenne Wyoming, Progent provides online help for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to handle challenging networking problems, plus the assistance of CISSP-certified security experts to handle high-level security design and troubleshooting jobs.
Progent's online support experts provide excellent leverage because they have the real-world background and have access to the advanced technology necessary to resolve most network problems quickly. Efficient support lowers immediate costs since solutions accumulate minimal chargeable consulting minutes. Remote help also avoids the expense of sending a consultant to your office. Your company benefits even more in incidental costs by minimizing or eliminating system downtime and related costs resulting from business disruption, disgruntled clients, idle employees, and de-focused management. Progent's advanced online consulting know-how is especially valuable in environments that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.
Progent's pricing policy for online support is structured to leverage your network support dollar. Progent bills by the minute for phone consulting, so you are billed just for the services that you receive. In contrast to typical remote support firms, Progent requires no service activation charge or minimum job duration. Progent's one-minute granularity and simple policy for pricing prevent situations where fast repairs somehow turn into big bills. Progent's skill at handling problems efficiently means your business spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an arsenal of optimized tools and field-tested processes that ensure the maximum level of efficiency for online consulting and repair for information networks of any size. Progent offers protected Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the staff of Progent's online support team to communicate with your company's system without violating network security.
Progent's advanced service reporting system stores comprehensive histories describing the service that Progent's customers have received. Progent's authorized consultants have access to the specifics of services delivered to each customer by every Progent engineer. This archive of problems and solutions is organized as an easily accessible internal database that allows Progent's remote technical professionals to communicate their experiences company-wide to ensure that the quality of Progent's support services improves over time. Progent's extensive list of accreditations and close associations with key vendors including Cisco and Microsoft make available other vast technical support knowledge bases and permit fast access to manufacturers' internal engineering staff so Progent's online consulting specialists are able to come up with the best resolutions promptly.
Remote support services available from Progent to companies in Cheyenne Wyoming include:
Authorized Microsoft Windows Support
Progent's Microsoft-expert remote service engineers can deliver computer system repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist you with a broad variety of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Teams consulting, Skype for Business planning and deployment support, Microsoft Lync Server integration, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of cost-effective PC desktop support services to assist your company to deploy, configure, troubleshoot, and manage desktop PCs and laptops powered by Windows. Progent's PC desktop support services cover areas such as offering Windows 10 migration help as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the administration of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE credential is the top recognition for network engineers, and validates a person's technical knowledge at the master level. CCIEs can deal with the most challenging problems occurring in network infrastructure planning, integration, administration, protection, and repair. CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network administration tools and developing alternate approaches or locating software patches. Cisco CCIEs provide excellent cost-effectiveness since their broad expertise permits them to find solutions for problems rapidly. In typical instances, less qualified consultants can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE support experts can communicate with your network using the latest on-line troubleshooting technology to perform efficient, secure, and economical diagnosis and repair.
Fort Collins Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Fort Collins and Southern Wyoming Areas.
Progent locations in Fort Collins Metro Area
Progent's Cisco CCIEs can provide help for the complete line of Cisco's industry-leading family of infrastructure appliances by offering services that include:
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of security services to improve the immunity of your Microsoft Windows, macOS and OS X, or Linux network against attacks or help your business to recover rapidly following a damaging breach. Security solutions offered by Progent include: thorough information security evaluation using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast recovery from malicious assaults; setting up firewalls; establishing secure mechanisms for off-site and mobile communication; protecting your email infrastructure from viruses, spam and DHA attacks; and instituting 24x7 network monitoring.
Progent offers expert online consulting support to help businesses of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that utilize local resources as well as public cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of public cloud integration services such as Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background delivering high-level consulting services online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a consistent workflow for restoring applications and services rapidly after an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and fixes and can produce reports to confirm full service recovery, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help you to design, configure, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud environments that deliver maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high degree of automation regardless of the physical components used by the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide phone-based support services to cover a wide array of information technologies such as network infrastructure, email systems, network and operational security, plus UNIX and Microsoft Windows coexistence. For server economization and easy administration in networks that incorporate Linux with Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux-based solutions. Progent's team-based methodology for solving network issues enables fast escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts service expense.
Progent's UNIX and Linux consultants can provide emergency remote help diagnosing problems within UNIX, Linux, or Solaris networks based on popular versions of UNIX including:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, flat-rate services designed to enable small and mid-size businesses to utilize the same advanced technology deployed by many of the world's top corporations. The ProSight suite of outsourced network management services covers all key areas of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior analysis tools to defend endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which easily escape legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the complete threat lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical files, applications and VMs that have become lost or corrupted due to component failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver advanced support to configure ProSight DPS to be compliant with regulatory requirements like HIPAA, FIRPA, and PCI and, when necessary, can assist you to recover your critical data. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver web-based control and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating complex management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that need important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT staff and your assigned Progent consultant so that any potential problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent searching for vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with data security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance expert. The interview is designed to help evaluate your company's ability either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup/recovery system that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract information technology projects. Progent's charges for longer-term development or consulting projects are determined according to the level of expertise of the engineers involved. Progent's background in these special areas of computer technology allows customers to complete major projects within budget and on time. Progent's special online consulting solutions include:
How Your Cheyenne Business Can Contact Progent's Online Technical Support Professionals
Call Center Services
Progent's Help Desk support programs for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve the most problems.
Progent's Help Desk Call Center consulting expertise can aid you in creating an efficient new Help Desk or revamping your current one, selecting or customizing Help Desk Call Center application software to meet the unique requirements of your business, or adding temporary online personnel to supplement your existing Help Desk Call Center group to deal with demanding situations such as software migrations, major upgrades, or rolling out new business software.
Progent's Call Center staff of veteran information technology consultants provides your customers in Cheyenne Wyoming quick access to a dependable technical support resource with extensive background offering phone help and remote troubleshooting for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk the reputation as a solid driver of business performance, and Progent's goal is to resolve and not simply report technical issues.
- Applications Services: Training, Development, and Troubleshooting
Progent's Applications Consulting staff can supply online advanced consulting support and training in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To learn additional information about Progent's consulting, custom development, and training offerings, see Progent's Business Application Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; cohesive management of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of System Center 2016, extend or optimize your current one, migrate efficiently from a prior release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent can deliver companies in Cheyenne Wyoming remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your environment so your IT maintenance is proactive and automated. By uncovering emerging issues before they evolve into downtime, remote monitoring can avoid inconvenient and costly network failures. Progent can also use system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or environments based on a combination of OS platforms.
To get in touch with Progent about emergency remote expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Cheyenne Wyoming, Progent's online computer support engineers are ready to provide expert and economical system support the instant your business requires it. More than a decade of providing remote technical assistance has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online access technology to solve IT problems rapidly while avoiding the expense and lost time that comes with on-site support visits.
Even if your Cheyenne office relies on a local independent support technician or employs an in-house organization that know how to handle the majority of computer issues, Progentís Microsoft certified engineers can still provide an easy and seamless virtual expansion of your local resources for situations when your usual service personnel either lack the bandwidth or the knowledge to deal with unexpected network emergencies or especially complex integration projects.
Benefits of Progent's IT Support for Companies in Cheyenne Wyoming
Progent's remote technical help services allow your Cheyenne business to enjoy the advantages of timely, world-class network support without the expense of managing a full-time IT organization. Your network will acquire greater strategic worth by becoming more reliable, productive, and secure. Benefits to your business include:
- Seamless remote extension of your on-site IT resources
For most companies in Cheyenne Wyoming, nearby network support providers, whether represented by outside consultants or an internal maintenance staff, can take care of typical network issues. On the other hand, serious problems may spring up when your regular support personnel are overstretched or unavailable, and some trouble may stem from technology that is unfamiliar to your local support personnel. In these cases, Progent's on-call service specialists offer an easy, fast, and economical solution to augment your local help and to pass on useful knowledge to improve your ability to deal with downstream problems in-house.
- Less Reliance on Freelance Consultants
For IT maintenance, smaller companies often rely on independent freelance service providers. Although independent service people carry less overhead than larger consulting firms and can afford to charge lower rates, they are often overextended, making it difficult to respond rapidly to urgent situations. If a freelance consultant is busy with another client, ill, on a trip, or in class, the absence of fallback personnel may require your business to go without help during an IT crisis. As your company grows, system unavailability and trouble with critical applications are more expensive. The budget you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent offers an on-call source of reserve support expertise to make sure your network is always available.
- Create a Scalable Basis for Seamless Expansion
Companies often begin with an information system created on a shoestring budget. Lacking a robust infrastructure, band-aid fixes can get piled onto an unstable foundation. When a network grows, stability and scalability issues can impede the success of the business. These badly built environments require careful analysis, intelligent strategic planning, and broad-based IT expertise to evolve to a network architecture able to deliver the solid foundation to meet critical business requirements and ease future expansion.
- Work with Solution Providers Rather Than Product Vendors
Smaller businesses need guidance and technical training to negotiate an ever more complex array of product options available for accelerating business growth and enhancing productivity. Businesses do not need a network consultant who is attempting to resell a certain vendor's technology. IT support and product selling can result in a situation where the proposed
solution is built around a predetermined technology rather than the true requirements of a business. Progent avoids these dilemmas by selling only services rather than products. This allows Progent to match IT consulting with the best needs of clients.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical experience, refined support tools, and understanding of enterprise networking allow offices to escape the limitations of excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.
Progent stands out by offering:
How Does Our Company Start Getting Remote Network Support from Progent?
- In-depth Expertise in Microsoft's Full Line of Servers
Progent can provide in-depth support for Microsoftís leading server platforms with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration support, Microsoft Windows Server 2008 R2 support, Windows 2003 maintenance, MS Exchange 2019 integration, MS Exchange 2016 migration, Microsoft Exchange 2013 configuration, Exchange 2010 Server support, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server management support.
- Value Pricing
Progent's pricing model is to charge for phone support and in-person help per minute. As a result, you owe exclusively for delivered support. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no startup charge and asks no retainer for services delivered during regular working hours. Many support firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick solutions so you will not be tempted to allow simple problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that records and formats complete documentation for all billed support activities. Unlike some freelance consultants or local support organizations who provide minimal documentation or specifics of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the service reports sent by every consultant to every customer. The discipline of documenting and archiving support records allows more effective service and eliminates a variety of typical misfortunes such as when a service client is effectively held captive to a consultant who wonít release vital service information.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to provide 24x7 network monitoring services powered by MS System Center Operations Manager. MS Operations Manager causes your network support to be anticipatory instead of reactive. By revealing possible problems before they cause downtime, network monitoring can keep your IT network from painful and costly service disruptions.
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.