Immediate Online Support for Cheyenne Wyoming Computer Systems
For businesses in Cheyenne Wyoming, Progent provides remote technical support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online support to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, as well as the services of CISSP-certified security experts to help with high-level security architecture and troubleshooting issues.
Progent's remote support experts provide excellent leverage because they possess the real-world background and have access to the sophisticated tools required to resolve most information system issues quickly. This reduces immediate costs since service calls require minimal chargeable minutes. Online help also avoids the cost of dispatching an engineer to your location. Your company saves even more with incidental expenses by reducing or eliminating system downtime and associated costs due to business disruption, upset clients, idle workers, and distracted executives. Progent's extensive remote consulting know-how is especially helpful in environments that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an alternative.
Progent's pricing policy for online help is structured to stretch your network support dollar. Progent charges per minute for phone consulting, so you are invoiced exclusively for the services that you actually get. In contrast to typical remote support organizations, Progent requires no initialization fee or minimum payments. Progent's per-minute billing unit and clean model for billing prevent situations where fast solutions somehow end up as big invoices. Progent's skill at disposing of problems efficiently means your business spends less money.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined a collection of optimized technologies and field-tested methodologies which allow the maximum level of efficiency for online engineering help and troubleshooting for IT networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's remote service group to connect to your system without compromising network security.
Progent's powerful service database application includes thorough documentation of the support that Progent's customers have been provided. Progent's team consultants have access to the records of assistance rendered to each customer by any Progent consultant. This archive of anomalies and repairs is stored as a readily searchable support knowledge base that permits Progent's remote support engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's extensive list of accreditations and working relationships with major technology companies including Cisco and Microsoft make available other vast technical support knowledge bases and permit priority access to manufacturers' internal engineering staff with the result that Progent's online consulting experts are able to determine the best solutions promptly.
Remote technical support services available from Progent to businesses in Cheyenne Wyoming include:
Certified MS Windows Expertise
Progent's Microsoft-premier online service engineers offer computer repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can help your company with a wide range of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 migration, Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration consulting, Microsoft Teams planning and integration, Skype for Business Server migration support, Microsoft Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a wide range of affordable PC desktop services to assist you business to install, integrate, repair, and administer workstations and laptops based on Windows. Progent's desktop consulting services include offering Windows 10 upgrade help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize the management of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure engineers, and certifies an individual's network technology knowledge at the expert level. CCIEs can resolve even the most difficult problems associated with network infrastructure design, installation, management, protection, and problem solving. CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating problems with IOS Software network administration tools and coming up with alternate approaches or identifying program patches. Cisco CCIEs represent an exceptional value since their depth of experience permits them to solve problems quickly. In common cases, less experienced engineers can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco-qualified CCIE support experts can tie into your environment using sophisticated on-line support technology to perform efficient, secure, and affordable analysis and repair.
Fort Collins Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Fort Collins and Southern Wyoming Areas.
Progent locations in Fort Collins Metro Area
Progent's CCIEs offer assistance with the entire range of Cisco's market leading family of connectivity products. Cisco technology consulting offered by Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers planning and management, Catalyst switch consulting and support, Nexus switch support, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco VoIP phones and IP video phones support and wireless VoIP phones solutions, Cisco Meraki wireless access point planning and set up, Aironet APs engineering services, Cisco WiFi controllers integration consulting, Cisco Security and VPN engineering services, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers online and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Premier System Security Experts
Progent's qualified CISM and CISSP cybersecurity consultants offer a range of system protection services to enhance the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or assist your company to recuperate quickly following a damaging breach. Security services offered by Progent cover thorough network security analysis utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick recuperation from virus and worm assaults; integrating firewalls; building safe techniques for off-site and mobile connectivity; defending your messaging system against viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers expert remote support to help businesses of all sizes connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that utilize on-premises resources as well as public cloud services. To help you to integrate public clouds with networks, Progent can provide a range of public cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of experience delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent runbook for recovering applications and services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, updates and fixes and can produce reports to verify full service restoration, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud environments that deliver maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high degree of automation regardless of the physical components used by the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer online consulting services to cover a broad range of information technologies such as system architecture, email solutions, network and operational security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and simplified management in networks that incorporate Linux-based systems with Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also help with transitioning from legacy systems to Windows or Linux-based solutions. Progent's team-oriented approach to resolving network issues promotes quick escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This expedites repair of critical problems, reduces lost productivity, and lowers service costs.
Major Linux platforms for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate services designed to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions used by many of the industry's leading enterprises. The ProSight portfolio of network management outsourcing services addresses all key aspects of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the entire threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also assist you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital files, applications and VMs that have become lost or damaged due to component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need important software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can save up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security regulations, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance expert. The interview is intended to evaluate your organization's preparedness to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup environment that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract IT projects. Progent's charges for longer-term consulting tasks are determined according to the level of expertise of the engineers required. Progent's background in these important areas of computer technology enables clients to execute critical initiatives economically and on schedule. Progent's project-based remote consulting services include:
How Your Cheyenne Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Expertise
Progent's Call Center support alternatives for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle challenging issues.
Progentís Co-managed Help Desk services allow your business to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution built around the top PSA platform for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center team of veteran information technology consultants offers your workers in Cheyenne Wyoming quick communication with an efficient network service group with substantial experience providing phone help and remote troubleshooting for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center perception as a solid driver of company productivity, and Progent's goal is to resolve instead of just document technical issues.
- Business Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Team can supply remote advanced engineering expertise and education in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and education for Microsoft applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To read additional information about Progent's consulting, customization, and education services, go to Progent's Business Application Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of System Center 2016, extend or tune your current one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver businesses in Cheyenne Wyoming online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to accommodate your business so your IT maintenance is proactive rather than reactive. By exposing emerging problems before they evolve into network outages, system monitoring can head off stressful and costly network breakdowns. Progent can also use network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems based on a mix of OS platforms.
To get in touch with Progent about urgent phone-based expertise with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in Cheyenne Wyoming, Progent's online network support engineers are ready to provide effective and cost-effective IT help whenever your business has to have it. Long experience delivering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to solve computer problems quickly while avoiding the expense and lost productivity associated with on-site support visits.
Even if your Cheyenne office relies on a local independent consultant or maintains a full time IT staff that know how to handle day-to-day network issues, Progentís Microsoft certified engineers are available to offer a convenient and transparent virtual extension of your local resources in cases when your regular service personnel either don't have the availability or the experience to fix sudden system crises or particularly tough integration projects.
Benefits of Progent's IT Support for Organizations in Cheyenne Wyoming
Progent's online IT consulting services allow your Cheyenne business to enjoy the advantages of on-call, world-class IT support without the expense of managing an in-house IT staff. Your network will derive greater strategic worth by being increasingly reliable, efficient, and protected. Benefits to your company include:
- Seamless virtual expansion of your local support resources
With most businesses in Cheyenne Wyoming, nearby computer support providers, whether represented by outside consultants or a full-time IT staff, can resolve typical network problems. However, serious problems may strike when your regular resources are too busy or unavailable, and some trouble may involve technology that is unfamiliar to your usual support personnel. In these cases, Progent's on-call service experts give you a convenient, fast, and budget-friendly solution to supplement your regular help and to transfer valuable information to improve your capability to resolve downstream problems locally.
- Less Dependence on Individual Consultants
For network maintenance, smaller organizations commonly depend on independent freelance service providers. Although independent consultants have smaller overhead than big consulting firms and can often charge marginally less, they are often overextended, making it hard to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in class, the lack of fallback help may force your business to go without help during an emergency. As your company grows, system unavailability and problems with critical software are more costly. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides a reliable source of backup support experts to make sure your network remains up and running.
- Build a Solid Foundation for Seamless Growth
Companies often begin with an IT system implemented on a modest budget. Lacking a scalable framework, band-aid fixes can get thrown on top of an unstable foundation. When a company grows, reliability and expandability problems can impede the productivity of the organization. Such poorly built environments require careful analysis, smart strategic planning, and broad-based technical expertise to upgrade to a system architecture that can offer the solid foundation to handle current business requirements and ease future growth.
- Interact with Problem Solvers Instead of Technology Vendors
Smaller organizations need advice and technical training to negotiate an increasingly complicated array of product alternatives available for promoting business growth and improving efficiency. These companies do not need a computer consultant who is motivated to earn a commission on a certain vendor's technology. Network support and product selling can lead to a scenario where the recommended
solution is built around a profitable technology rather than the true needs of a client. Progent eliminates these conflicts by offering just services rather than products. This enables Progent to match technical expertise with the best interests of customers.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of technical knowledge, fine tuned remote support tools, and understanding of enterprise networking enable companies to avoid the limitations associated with excessive dependence on smaller service firms, independent freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does My Business Begin Receiving Online Network Support from Progent?
- Certified Expertise in Microsoft's Entire Line of Server Platforms
Progent offers world-class expertise for Microsoftís leading server platforms with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support services, Windows Server 2008 expertise, Microsoft Windows 2003 Server maintenance, Microsoft Exchange 2019 deployment, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration, Exchange 2010 Server management, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to bill for online service and in-person help per minute. As a result, you are charged just for received services. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no minimum charge and asks no monthly commitment for support services delivered during regular business hours. Many service firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big bills for quick repairs so you won't be forced to permit simple problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all billed support activities. Unlike many freelance consultants or small support organizations who provide minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the service documentation sent by every consultant to every client. The discipline of detailing and organizing support records allows more effective service and avoids a slew of typical problems such as when a support customer is effectively held hostage to a consultant who refuses to release vital service information.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to provide 24x7 remote monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering potential issues before they cause lost productivity, system monitoring can keep your IT network from stressful and expensive service losses.
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.