Fast Remote Troubleshooting for Cheyenne Information Networks
Fast Online Technical Support for Cheyenne SystemsFor organizations in Cheyenne or anywhere in the state of Wyoming, Progent provides online help for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote support to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to solve challenging infrastructure issues, as well as the services of CISSP-certified cybersecurity experts to handle high-level security design and troubleshooting jobs.

Progent's online technical support experts provide excellent leverage due to the fact that they possess the real-world experience and are equipped with the advanced technology needed to solve most network issues quickly. This reduces immediate expenses because service calls require fewer billable minutes. Remote support also avoids the cost of dispatching a consultant to your location. Your company saves even more in indirect expenses by reducing or avoiding network outages and associated costs resulting from business disruption, upset clients, idle employees, and distracted management. Progent's advanced online consulting expertise is especially valuable in environments that rely on public clouds for critical network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an alternative.

Progent's billing policy for online support is structured to leverage your IT service dollar. Progent charges by the minute for phone assistance, so you are invoiced exclusively for the support that you actually get. Unlike many online support organizations, Progent imposes no startup charge or minimum payments. Progent's per-minute billing unit and simple policy for pricing do away with scenarios where speedy. minor fixes manage to end up as major invoices. Progent's penchant for disposing of technical issues efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned an array of customized technologies and field-tested methodologies that allow the maximum level of efficiency for online consulting and troubleshooting for information systems of any size. Progent offers secure Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the consultants of Progent's Technical Response Center to communicate with your company's environment without violating network security.

Progent's powerful technical support reporting application maintains detailed documentation describing the support that Progent's clients have been provided. Progent's staff consultants have the benefit of the specifics of assistance rendered to each customer by every consultant. This history of trouble tickets and repairs is stored as a readily accessible support database that permits Progent's remote technical engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's high-level certifications and working relationships with important technology companies including Cisco and Microsoft open up additional extensive technical databases and allow fast access to manufacturers' internal support staff with the result that Progent's online service experts can find the most efficient resolutions quickly.

Remote support services offered by Progent to businesses in Cheyenne and throughout the state of Wyoming include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price managed services designed to allow small and mid-size businesses to utilize the same cutting-edge IT solutions used by many of the industry's top corporations. Progent's ProSight line of network management outsourcing services covers all key facets of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to automate the entire malware attack progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with legal and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital files, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to deliver centralized control and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, track, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating tedious management processes, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT personnel and your Progent engineering consultant so that all potential issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you’re making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an objective assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your core network assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with information security standards, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's preparedness either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup/recovery environment that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for special IT projects. Progent's rates for longer-term consulting projects are determined based on the level of expertise of the consultants required. Progent's background in these special areas of information technology enables clients to execute major projects economically and on time. Progent's special online consulting solutions include:

  • Help Desk Expertise
    Progent's Call Center service options for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve challenging problems.

    Progent's Help Desk Call Center consulting services can guide you in creating an effective new Help Desk or enhancing your established one, selecting or modifying Help Desk application software to meet the special requirements of your company, or adding occasional phone support staff to reinforce your in-house Help Desk group to handle high-demand scenarios such as software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk staff of seasoned network experts gives your clients in Cheyenne or anywhere in the state of Wyoming fast communication with an effective network service resource with years of experience delivering phone support and remote troubleshooting for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk the reputation as a solid enabler of business success, and Progent's policy is to resolve instead of just report network issues.

  • Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Group offers remote and in-depth consulting support and education in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, programming, and training for popular Microsoft business applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For more information on Progent's expertise, custom development, and education services, see Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver businesses in Cheyenne, or anywhere in the state of Wyoming, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to fit your business so that your network maintenance is proactive rather than reactive. By anticipating looming problems before they expand into downtime, system monitoring can minimize disruptive and expensive service crises. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or environments that incorporate a variety of platforms.
How Your Cheyenne Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency online assistance with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Cheyenne or throughout the state of Wyoming, Progent's phone-based network support specialists can deliver professional and economical system support the moment your business requires it. Long experience delivering online repair services has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to solve IT problems rapidly while avoiding the expense and lost productivity associated with on-premises support visits.

Even if your Cheyenne business deals with a regular independent consultant or maintains an in-house IT staff that know how to deal with ordinary computer issues, Progent’s Microsoft and Cisco certified engineers can offer an easy and seamless remote expansion of your local resources in cases when your regular IT support personnel either don't have the availability or the experience to deal with unexpected network crises or particularly complex integration problems.

Advantages of Progent's Network Help for Organizations in Cheyenne
Progent's online IT consulting services enable your Cheyenne organization to experience the advantages of timely, expert IT support without the expense of maintaining a full-time IT staff. Your network will derive added strategic worth by being increasingly reliable, productive, and protected. Advantages to your business include:

  • Convenient virtual extension of your on-site IT resources
    With most businesses in Cheyenne or anywhere in Wyoming, nearby computer support providers, whether represented by freelance consultants or a full-time IT staff, can resolve typical technical issues. On the other hand, IT crises might occur when your regular support personnel are overstretched or unavailable, and some problems may be associated with technology that is beyond the scope of your local service personnel. In these cases, Progent's online service professionals give you a convenient, fast, and economical way to supplement your regular resources and to convey valuable knowledge to improve your ability to handle future problems locally.

  • Reduced Dependence on Individual Consultants
    For network support, smaller organizations commonly depend on individual freelance service providers. While freelance service people carry smaller overhead than larger support organizations and can often charge lower rates, they are sometimes overextended, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, ill, on vacation, or in training, the lack of backup help may force your company to go without assistance during an IT crisis. As your network grows, network downtime and problems with critical applications are more costly. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a dependable source of reserve support experts to make sure your network stays available.

  • Build a Solid Basis for Smooth Expansion
    Companies typically begin with an IT system implemented on a modest budget. Lacking a robust infrastructure, slap-dash fixes often get thrown on top of an unstable foundation. As a company grows, stability and expandability problems can impede the productivity of the business. Such badly designed systems require proper analysis, intelligent strategic planning, and extensive technical expertise to upgrade to a network infrastructure that can provide the solid foundation to meet critical business demands and facilitate future expansion.

  • Interact with Problem Solvers Instead of Product Vendors
    Smaller businesses require guidance and technical training to negotiate an increasingly complicated array of technology options available for accelerating business success and enhancing efficiency. Businesses do not need a network engineer who is motivated to sell a specific vendor's products. IT support and product sales can lead to a situation where the proposed solution is designed around a profitable technology rather than the true requirements of a client. Progent avoids these dilemmas by selling only services rather than products. This enables Progent to align technical expertise with the best interests of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of technical expertise, fine tuned remote support tools, and familiarity with corporate IT allow businesses to escape the pitfalls associated with exclusive reliance on smaller consulting firms, independent freelance service providers, or limited in-house IT help.

Progent stands out by providing:

How Does Our Company Begin Receiving Remote Network Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.