Immediate Remote Troubleshooting for Cheyenne Wyoming Information Networks
For companies located in Cheyenne Wyoming, Progent offers remote technical support for information systems based on Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to help with challenging infrastructure problems, plus the services of CISA and CISSP-qualified cybersecurity consultants to help with high-level security design and troubleshooting jobs.
Progent's online support engineers offer excellent leverage due to the fact that they possess the real-world background and are equipped with the sophisticated technology required to solve most network problems rapidly. Efficient support lowers immediate costs because service calls accumulate fewer billable consulting minutes. Remote support also eliminates the expense of sending a consultant to your site. Your company saves even more with indirect expenses by minimizing or avoiding system downtime and associated costs stemming from business disruption, upset customers and vendors, idle employees, and distracted management. Progent's advanced online technical support know-how is especially valuable for organizations that depend on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an alternative.
Progent's billing policy for online help is structured to stretch your network support investment. Progent bills per minute for phone assistance, so you owe exclusively for the services that you receive. In contrast to many remote support companies, Progent requires no startup charge or minimum payments. Progent's one-minute granularity and simple model for pricing do away with scenarios where quick fixes manage to turn into major bills. Progent's skill at dealing with problems efficiently means you saves money.
Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned a set of customized tools and proven methodologies which permit the highest degree of effectiveness for remote consulting and troubleshooting for IT systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's online support team to connect to your company's environment remotely without violating system security.
Progent's proven service reporting system stores comprehensive histories of all support that Progent's clients have received. Progent's staff service personnel have access to the details of assistance provided to every client by any Progent consultant. This history of issues and fixes is organized as an easily accessible proprietary knowledge base that allows Progent's online technical engineers to share their experiences company-wide to make sure that the value of Progent's support services grows daily. Progent's extensive list of certifications and close associations with major industry leaders such as Cisco and Microsoft make available other extensive support knowledge bases and permit quick access to manufacturers' internal support staff so Progent's remote service experts can arrive at the best solutions in the least time.
Online technical services available from Progent to businesses in Cheyenne Wyoming include:
Authorized MS Windows Expertise
Progent's Microsoft-premier online service professionals offer computer troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can help you with a wide variety of technology support including Microsoft Windows Server 2022 solution design and migration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration expertise, Microsoft Teams migration expertise, Microsoft Skype for Business migration support, Lync Server integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad array of cost-effective PC desktop support services to help your business to deploy, configure, troubleshoot, and manage workstations and notebooks based on Windows. Progent's desktop support services include providing Windows 11 system design and migration consulting and Windows 10 configuration consulting, as well as System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the administration of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for networking consultants, and certifies a consultant's networking knowledge at the master level. Cisco-qualified CCIEs know how to handle even the most difficult issues encountered in network infrastructure design, installation, maintenance, security, and troubleshooting. CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing problems with Cisco IOS Software network administration tools and developing workarounds or locating program updates. CCIEs offer excellent cost-effectiveness since their deep expertise allows them to fix problems quickly. In common cases, less seasoned engineers can wrestle for hours or even days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can communicate with your environment by means of advanced on-line troubleshooting tools to provide quick, secure, and economical analysis and remediation.
Fort Collins Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Fort Collins and Southern Wyoming Areas.
Progent locations in Fort Collins Metro Area
Progent's CCIEs can provide consulting for the complete line of Cisco's popular selection of infrastructure appliances. Cisco technology consulting available from Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support services, Nexus switch consulting, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP phones and IP video phones support and wireless IP phones configuration, Cisco Meraki wireless access point planning and configuration, Cisco Aironet Access Points consulting help, Cisco wireless controllers integration consulting, Cisco VPN and Security engineering assistance, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide remote and onsite wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to guide organizations to carry out the urgent first phase in mitigating a ransomware assault by containing the malware. Progent's online ransomware expert can help you to locate and isolate breached servers and endpoints and guard clean resources from being compromised. If your Cheyenne network has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
Ransomware Removal and Operational Continuity Help
Progent's ransomware recovery experts can help your Cheyenne company to reconstruct a network victimized by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor. Progent's team of IT security experts bring the broad selection of skills necessary to rebuild all critical facets of a compromised network quickly and with little loss of data. To learn more, visit Progent's ransomware cleanup and operational restoration experts.
CISSP and ISSAP Certified Network Security Engineers
Progent's certified CISM and CISSP security and compliance consultants can provide a range of system protection solutions that can enhance the immunity of your Microsoft Windows, Apple macOS and OS X, Linux environment against assaults or assist your business to recuperate quickly after a damaging penetration. Security consulting services available from Progent include: thorough information security and compliance evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from virus and worm assaults; configuring firewalls; establishing secure techniques for off-site and mobile communication; guarding your email infrastructure against spam and DHA attacks; and setting up round-the-clock network monitoring.
Progent offers expert online consulting services to help companies of all sizes integrate their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your IT team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that seamlessly combine physical resources along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of cloud migration services that include Microsoft 365 Exchange Online integration solutions with on-prem installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a repeatable process for restoring applications and services quickly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, upgrades and fixes and can produce reports to confirm full service recovery, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help your organization to design, configure, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud solutions that deliver high uptime, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation regardless of the hardware used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide remote consulting services to cover a wide spectrum of computer technologies including network architecture, messaging systems, network and operational security, plus UNIX/Linux and Windows integration. For server consolidation and simplified administration in environments that incorporate Linux and Microsoft Windows, Progent offers VMware consulting and Citrix expertise. Progent can also assist with transitioning from legacy systems to Windows or Linux-powered solutions. Progent's group-based methodology for solving network problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This expedites repair of critical problems, reduces network downtime, and lowers support expense.
Important Linux variants for which Progent can provide expert support include:
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, fixed-price managed services designed to enable small and medium-size businesses to utilize the same advanced technology used by some of the industry's leading corporations. Progent's ProSight series of network management outsourcing services addresses all critical facets of information technology including email protection, security and compliance, cloud-based backup/recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with government and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with leading backup product companies to produce ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup processes and allow transparent backup and fast recovery of critical files/folders, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss caused by hardware failures, natural calamities, fire, cyber attacks such as ransomware, user error, malicious insiders, or software glitches. Managed services in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these managed backup services are most appropriate for your network.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management offer businesses of any size a versatile and cost-effective solution for assessing, validating, scheduling, applying, and tracking software and firmware updates to your dynamic information system. Besides optimizing the protection and reliability of your computer network, Progent's patch management services allow your in-house IT team to focus on more strategic projects and activities that deliver maximum business value from your information network. Learn more about Progent's patch management services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation with iOS, Android, and other personal devices. With 2FA, when you log into a protected online account and enter your password you are requested to verify your identity via a unit that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be utilized as this second form of authentication such as a smartphone or watch, a hardware/software token, a landline phone, etc. You can designate several verification devices. For more information about ProSight Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding line of real-time management reporting tools created to integrate with the industry's top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-through or machines with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to provide web-based control and world-class protection for your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, optimize and debug their connectivity hardware like switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are detected. By automating complex management processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that need important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your IT system operating efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management staff and your assigned Progent consultant so that any looming issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can save up to half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your core network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with data security regulations, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's ability either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing cybersecurity posture and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup environment that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology projects. Progent's charges for ongoing development or consulting tasks are determined based on the qualifications of the engineers required. Progent's experience with these important areas of computer technology enables customers to complete major initiatives within budget and on schedule. Progent's special online engineering solutions include:
How Your Cheyenne Company Can Contact Progent's Online Service Experts
Help Desk Call Center Services
Progent's Help Desk Call Center service options for businesses with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle the most problems.
Progent's shared Help Desk services allow your business to share the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent's shared Help Desk service is an advanced support solution based on the leading PSA platform for managing service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk staff of veteran information technology experts provides your customers in Cheyenne Wyoming quick assistance from a large network service resource with extensive experience providing phone consulting and remote diagnostics for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Call Center the reputation as a solid enabler of company efficiency, and Progent's goal is to fix rather than just document network issues.
- Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Group offers online professional consulting expertise and education in specific business application areas including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Office Word, and Office Excel. To read additional information concerning Progent's expertise, custom development, and education services, see Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants can provide advanced remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of System Center2, expand or optimize your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers companies in Cheyenne Wyoming online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can tune SCOM to fit your environment so your network support is proactive and automated. By anticipating emerging trouble spots before they grow into crashes, system monitoring can head off stressful and expensive network crises. Progent can also utilize system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks that support multiple operating systems.
To contact Progent about urgent online help with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
For offices and startups in Cheyenne Wyoming, Progent's phone-based network support engineers are ready to deliver expert and affordable system support whenever your business needs it. More than two decades of offering online technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote access technology to repair computer problems quickly while avoiding the expense and lost productivity associated with on-premises support calls.
Even if your Cheyenne office relies on a regular independent support technician or employs an in-house organization that can handle ordinary computer issues, Progent's Microsoft certified consultants can still provide an easy and seamless remote extension of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the knowledge to fix unexpected system crises or particularly complex integration projects.
Advantages of Progent's IT Support for Offices in Cheyenne Wyoming
Progent's online network troubleshooting services enable your Cheyenne organization to realize the benefits of timely, expert IT support without the cost of maintaining an in-house IT organization. Your information system will derive added strategic value by being more reliable, productive, and secure. Advantages to your company include:
- Convenient virtual extension of your on-site support resources
For most organizations in Cheyenne Wyoming, local network service providers, whether represented by freelance consultants or a full-time IT staff, can take care of typical technical problems. On the other hand, IT crises may occur when your regular support personnel are too busy or unavailable, and some problems may stem from IT products that is unfamiliar to your local service people. In these situations, Progent's online service specialists provide an easy, quick, and economical way to supplement your regular help and to pass on valuable knowledge to increase your capability to handle future issues locally.
- Less Dependence on Individual Consultants
For IT maintenance, smaller offices commonly depend on independent freelance service providers. While freelance service people carry smaller internal costs than larger consulting organizations and can afford to charge marginally less, they are sometimes overextended, making it difficult to respond rapidly to crisis situations. If an independent consultant is busy with another client, ill, on vacation, or in training, the absence of fallback personnel may require your business to wait for help during an emergency. As your business expands, system downtime and trouble with critical software are more expensive. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides a reliable source of backup service experts to insure your network remains up and running.
- Build a Scalable Basis for Smooth Growth
Businesses often begin with an information system implemented on a modest budget. Without a strong infrastructure, band-aid repairs often get piled onto a shaky foundation. As a company grows, reliability and expandability problems can impede the success of the business. These badly designed environments require careful assessment, intelligent strategic planning, and wide technical knowledge to evolve to a network infrastructure able to deliver the stable foundation to handle current business demands and ease future expansion.
- Work with Problem Solvers Instead of Technology Sellers
Smaller offices require advice and technical training to navigate through an increasingly complicated maze of technology options available for accelerating business growth and enhancing efficiency. These companies do not need a computer consultant who is motivated to earn a commission on a specific vendor's products. Network consulting and product sales can result in a situation where the recommended
solution is designed around a profitable product rather than the true requirements of a client. Progent avoids these conflicts of interest by offering just services rather than products. This enables Progent to align IT consulting with the best needs of clients.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of IT knowledge, fine tuned support tools, and understanding of enterprise networking enable businesses to avoid the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance consultants, or limited internal IT help.
Progent stands out by offering:
How Does My Business Begin Getting Remote Technical Support from Progent?
- Certified Expertise in Microsoft's Complete Family of Servers
Progent offers world-class support for Microsoft's popular server platforms with services such as Microsoft Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration help, Windows Server 2008 support, Windows 2003 Server maintenance, Microsoft Exchange Server 2019 deployment, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration, Exchange Server 2010 management, Microsoft Exchange 2007 Server and Exchange 2003 Server moves, plus MS SQL Server 2019 integration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for online support and on-site visits by the minute. Consequently, you are invoiced just for received services. Progent does not demand a higher rate for off-hours or emergency service, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no minimum charge and requires no retainer for support services delivered during normal working hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick repairs so you will not be forced to allow less critical problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their scope, Progent can focus on providing high-value skills where Progent faces little competition. Companies who utilize familiar independent consultants or who maintain in-house support personnel benefit when Progent transfers knowledge about new technology and proven processes to make their networks more reliable, secure, and productive.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few consulting companies to provide round-the-clock remote monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating possible problems before they result in lost productivity, network monitoring can save your IT network from stressful and expensive service losses.
To initiate Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.