Immediate Online Support for Cheyenne Wyoming Information Networks
For organizations located in Cheyenne Wyoming, Progent offers remote help for networks powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote support to businesses in every state in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle challenging networking problems, plus the assistance of CISSP-qualified security consultants to handle high-level security design and diagnostic jobs.
Progent's remote technical support engineers offer exceptional value due to the fact that they possess the practical background and are equipped with the advanced tools needed to solve the majority of information system issues rapidly. This lowers direct costs because solutions require minimal billable minutes. Online help also eliminates the cost of sending a consultant to your office. Your company benefits even more in incidental expenses by reducing or eliminating network outages and associated costs due to business disruption, upset customers and vendors, idle employees, and distracted management. Progent's advanced online consulting expertise is especially important for businesses that rely on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.
Progent's pricing policy for remote help is designed to leverage your IT service investment. Progent charges by the minute for phone assistance, so you are billed just for the services that you actually get. Unlike many online service firms, Progent asks for no service activation fee or minimum payments. Progent's one-minute billing unit and clean model for pricing prevent scenarios where quick fixes manage to turn into substantial tabs. Progent's skill at dealing with technical issues efficiently means your business saves money.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined an array of optimized tools and field-proven processes that allow the highest degree of efficiency for remote technical support and troubleshooting for IT networks of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the staff of Progent's Technical Response Center to communicate with your computer system remotely without compromising network security.
Progent's sophisticated customer support reporting application maintains thorough histories describing all service that Progent's customers have received. Progent's staff service personnel have access to the specifics of services provided to every client by every Progent engineer. This archive of issues and fixes is organized as a quickly exploitable support database that permits Progent's remote support engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level certifications and close relationships with major industry leaders such as Cisco and Microsoft open up other extensive technical support knowledge bases and permit fast response from manufacturers' in-house engineering staff with the result that Progent's online service specialists are able to determine the most efficient solutions promptly.
Remote technical support services offered by Progent to businesses in Cheyenne Wyoming include:
Certified MS Windows Experts
Progent's Microsoft-expert online service engineers can provide network repair and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist your company with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Communications Server upgrade,
Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of affordable PC desktop consulting and support services to help your business to install, configure, troubleshoot, and manage desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 migration support services plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the administration of your PCs along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for networking engineers, and indicates a person's network technology skills at the master level. Cisco CCIEs can deal with even the most stubborn challenges associated with network planning, installation, management, security, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network management tools and coming up with workarounds or locating program updates. CCIEs provide excellent cost-effectiveness because their depth of expertise allows them to fix problems rapidly. In typical instances, less seasoned engineers can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified engineers can connect to your environment using the latest remote troubleshooting technology in order to perform quick, secure, and economical diagnosis and remediation.
Fort Collins Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Fort Collins and Southern Wyoming Areas.
Progent locations in Fort Collins Metro Area
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's market leading selection of connectivity appliances by delivering services such as:
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's certified CISSP and CISSP-ISSAP security and compliance experts can provide a range of system protection services that can strengthen the defenses of your Microsoft Windows, macOS and OS X, Linux environment against internal or external threats or assist your business to clean up quickly following a serious breach. Security solutions offered by Progent cover thorough network security and compliance evaluation utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast recuperation from malicious attacks; installing firewalls; building safe architectures for remote and mobile communication; defending your messaging infrastructure from viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.
Progent offers advanced remote consulting services to help businesses of all sizes connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that utilize physical IT assets along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background delivering advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for recovering services quickly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and patches and can produce reports to confirm complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, configure, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud environments that provide high uptime, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high level of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer remote consulting services to cover a broad array of information technologies such as network architecture, email systems, system and operational security, plus UNIX and Windows integration. For server hardware consolidation and simplified administration in environments that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux-powered environments. Progent's team-oriented approach to solving technical issues promotes fast escalation, if necessary, to consultants with task-relevant experience to tackle challenging scenarios. This expedites repair of critical problems, reduces network downtime, and cuts support expense.
Major Linux versions for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, fixed-price managed services designed to enable small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by some of the world's top corporations. The ProSight series of network monitoring and management services covers all key areas of information technology including email protection, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning technology to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-based AV products. ProSight ASM protects local and cloud resources and offers a unified platform to automate the entire threat lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering via leading-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical files, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security companies to deliver centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, enhance and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are kept current, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network operating at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent consultant so that any potential problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security regulations, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's ability to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup/recovery system that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology programs. Billing charges for longer-term development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these special fields of computer technology allows clients to complete major projects within budget and on time. Progent's project-based remote engineering services include:
How Your Cheyenne Company Can Contact Progent's Online Support Experts
Call Center Support
Progent's Help Desk programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Help Desk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
Progentís Help Desk sharing services allow your business to share the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution built around the top PSA platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Call Center team of veteran information technology experts provides your customers in Cheyenne Wyoming fast communication with an efficient network service group with substantial experience delivering phone support and online diagnostics for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk recognition as a solid contributor to business productivity, and Progent's goal is to solve and not simply annotate technical issues.
- Business Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts Group provides remote and in-depth engineering support and training in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, custom programming, and education for Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information concerning Progent's expertise, programming, and education offerings, see Progent's Applications Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent offers organizations in Cheyenne Wyoming remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to suit your environment so your IT support is proactive and automated. By exposing emerging issues before they cause downtime, remote monitoring can head off stressful and expensive service failures. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or systems that support a combination of operating systems.
To get in touch with Progent about emergency remote support with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
For organizations and startups in Cheyenne Wyoming, Progent's phone-based computer support specialists can deliver effective and economical IT help the moment your organization has to have it. Long experience offering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote access technology to solve computer problems rapidly while avoiding the expense and lost productivity associated with in-person support calls.
Even if your Cheyenne company deals with a regular freelance consultant or employs an in-house organization that know how to handle common network issues, Progentís Microsoft certified consultants can offer an easy and transparent virtual expansion of your local resources in cases when your usual IT support personnel either lack the time or the expertise to solve sudden network crises or especially tough integration problems.
Advantages of Progent's Network Help for Offices in Cheyenne Wyoming
Progent's online support services enable your Cheyenne business to realize the advantages of timely, enterprise-grade IT support without the cost of managing an in-house IT staff. Your information system will derive greater strategic worth by being more reliable, efficient, and protected. Advantages to your business include:
- Seamless virtual extension of your on-site support resources
With most offices in Cheyenne Wyoming, nearby computer service resources, whether consisting of independent consultants or an internal maintenance staff, can deal with typical network issues. However, IT crises sometimes occur when your regular resources are too busy or absent, and some trouble may stem from IT products that is beyond the scope of your onsite service personnel. In these situations, Progent's on-call service professionals give you an easy, fast, and affordable solution to augment your local help and to convey valuable information to improve your capability to deal with downstream problems locally.
- Less Dependence on Individual Consultants
For network maintenance, smaller organizations often rely on individual freelance consultants. While independent service people have smaller overhead than larger support organizations and can often charge lower rates, they are sometimes stretched too thin, making it difficult to respond quickly to crisis situations. If an independent service provider is busy with another client, sick, on a trip, or in training, the lack of backup personnel may force your business to go without assistance during an IT crisis. As your company grows, network downtime and problems with vital applications become more expensive. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent offers an on-call source of backup service experts to make sure your network is always up and running.
- Create a Solid Basis for Seamless Expansion
Organizations often start with an IT system created on a shoestring budget. Without a robust framework, slap-dash fixes often get thrown onto a shaky foundation. When a company grows, reliability and scalability problems can impede the productivity of the organization. These poorly built systems need careful assessment, smart strategic planning, and extensive IT knowledge to evolve to a network architecture able to offer the solid foundation to handle vital business demands and simplify future growth.
- Interact with Problem Solvers Instead of Product Vendors
Smaller offices need advice and technical education to navigate through an increasingly complex maze of product alternatives capable of accelerating business growth and enhancing efficiency. These companies hardly need a computer engineer who is motivated to resell a specific vendor's products. Network consulting and product selling can lead to a situation where the recommended
solution is designed around a predetermined technology rather than the genuine needs of a client. Progent eliminates these dilemmas by offering just services instead of products. This enables Progent to align IT consulting with the best interests of customers.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of IT experience, fine tuned support software, and understanding of corporate IT enable businesses to avoid the pitfalls of excessive reliance on smaller service organizations, independent freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Network Help from Progent?
- In-depth Knowledge of Microsoft's Entire Line of Servers
Progent offers world-class expertise for Microsoftís powerful server platforms with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment consulting, Windows Server 2008 migration, Windows 2003 maintenance, MS Exchange 2019 planning and configuration, Microsoft Exchange 2016 Server migration, Exchange 2013 consulting, Microsoft Exchange Server 2010 maintenance, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2019 integration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for online service and in-person visits per minute. Consequently, you are invoiced only for delivered support. Progent does not impose a higher rate for off-hours or urgent support, and within California or in areas where Progent offers on-site service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no minimum charge and requires no monthly commitment for support services delivered during normal business hours. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast repairs so you will not be tempted to allow simple problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to deal with problems that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent has little competition. Businesses who utilize trusted independent service providers or who maintain internal IT personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more reliable, protected, and efficient.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to offer round-the-clock system monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing possible problems before they result in lost productivity, system monitoring can keep your IT network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.