Fast and Affordable Online Support for Cheyenne Wyoming Networks
For companies in Cheyenne Wyoming, Progent offers remote technical support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in every state in the United States. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to handle complex networking issues, as well as the assistance of CISSP-certified security consultants to help with advanced security architecture and diagnostic jobs.
Progent's remote support engineers provide excellent value due to the fact that they have the real-world background and have access to the sophisticated technology necessary to solve the majority of information system problems quickly. Efficient support lowers immediate expenses because service calls accumulate fewer chargeable minutes. Remote help also avoids the expense of dispatching an engineer to your site. Your organization benefits additionally in indirect expenses by reducing or avoiding network downtime and associated costs due to business discontinuity, upset clients, idle workers, and de-focused management. Progent's advanced remote technical support experience is particularly important for organizations that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an alternative.
Progent's pricing model for remote support is designed to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced just for the support that you actually get. In contrast to many remote support organizations, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute granularity and simple policy for billing do away with scenarios where speedy. minor repairs somehow turn into big bills. Progent's skill at disposing of technical issues efficiently means you spends less money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined an arsenal of customized technologies and field-proven processes that permit the maximum degree of efficiency for remote help and repair for computer networks of all sizes. Progent provides safe VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the staff of Progent's Technical Response Center to access your company's system remotely without violating corporate security.
Progent's powerful technical support reporting system keeps comprehensive records describing all support that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of services provided to every Progent client by every consultant. This history of problems and resolutions is stored as a conveniently retrievable internal knowledge base that permits Progent's remote support experts to share their experiences company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's advanced certifications and working associations with key vendors such as Cisco and Microsoft open up additional vast technical support databases and permit quick response from manufacturers' internal product engineers with the result that Progent's remote consulting specialists can find the best solutions quickly.
Remote services available from Progent to clients in Cheyenne Wyoming include:
Authorized Microsoft Windows Experts
Progent's Microsoft-expert online support professionals offer computer troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist your company with a wide range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of affordable PC desktop services to assist your business to deploy, integrate, troubleshoot, and administer desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services include offering Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network consultants, and certifies an individual's technical knowledge at the expert level. Cisco-qualified CCIEs can resolve even the most complex challenges surrounding network planning, deployment, administration, protection, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with IOS Software network administration tools and coming up with workarounds or locating program patches. Cisco qualified CCIEs represent an excellent value since their deep experience allows them to resolve problems quickly. In common instances, less seasoned engineers can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE consultants can interface to your environment by means of state-of-the-art on-line troubleshooting technology in order to perform efficient, safe, and economical analysis and remediation.
Fort Collins Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Fort Collins and Southern Wyoming Areas.
Progent locations in Fort Collins Metro Area
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's industry-leading selection of networking appliances by delivering services that include:
CISSP and ISSAP Premier Network Security Engineers
Progent's certified CISM and CISSP cybersecurity consultants offer a range of security solutions to enhance the safety of your Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help your business to recover rapidly after a serious penetration. Security services available from Progent cover in depth information security and compliance analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick recuperation from virus and worm assaults; integrating firewalls; designing safe mechanisms for off-site and mobile access; defending your messaging system against viruses, spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers expert online support services to help organizations of all sizes integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that utilize local resources as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a consistent runbook for recovering applications and services quickly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, updates and fixes and can produce audit reports to verify complete service recovery, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high level of automation regardless of the hardware used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer remote consulting services to cover a wide spectrum of information technologies including network architecture, email systems, network and operational security, plus UNIX/Linux and Windows coexistence. For server hardware economization and easy administration in environments that incorporate Linux and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux-powered environments. Progent's team-oriented methodology for solving network problems promotes quick escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can offer urgent remote assistance troubleshooting anomalies affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price services designed to allow small and mid-size organizations to utilize the same cutting-edge IT solutions used by many of the world's top corporations. Progent's ProSight series of network management outsourcing services addresses all critical areas of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete malware attack lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical files, apps and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to deliver centralized control and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, track, enhance and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding devices that need critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network operating efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent consultant so that all looming issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an unbiased assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with government and industry security standards, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The interview is designed to assess your organization's preparedness either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup environment that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for special IT programs. Progent's charges for longer-term development or consulting projects are set based on the qualifications of the consultants required. Progent's experience with these important areas of information technology allows customers to complete major projects economically and on time. Progent's project-based remote engineering services include:
How Your Cheyenne Business Can Contact Progent's Remote Support Experts
Help Desk Services
Progent's Help Desk Call Center service offerings for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all facets of online desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle complex problems.
Progentís Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced support solution built around the leading professional services automation (PSA) tool for handling service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Call Center team of seasoned network professionals gives your computer users in Cheyenne Wyoming quick assistance from a reliable technical support resource with years of background delivering telephone-based help and remote repair service for computer environments powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Call Center perception as a solid driver of company performance, and Progent's goal is to fix and not simply annotate network problems.
- Business Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting staff offers online and in-depth engineering support and training in special business application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and education for Microsoft business applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's consulting, programming, and education services, see Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers organizations in Cheyenne Wyoming remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to accommodate your environment so that your IT maintenance is proactive and automated. By spotting looming issues before they cause crashes, system monitoring can avoid disruptive and expensive information system failures. Progent can also assist with network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or systems based on a variety of platforms.
To contact Progent about urgent remote assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in Cheyenne Wyoming, Progent's online computer support engineers can deliver expert and affordable system support whenever your business needs it. More than a decade of delivering remote repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine online access technology to fix computer problems rapidly while avoiding the cost and lost productivity associated with on-site service calls.
Even if your Cheyenne office works with a local freelance consultant or employs a full time IT staff that know how to handle ordinary network issues, Progentís Microsoft certified consultants can still offer an easy and transparent virtual extension of your on-site resources for situations when your regular IT support personnel either lack the time or the experience to fix unexpected network emergencies or especially challenging integration problems.
Advantages of Progent's IT Support for Offices in Cheyenne Wyoming
Progent's remote network troubleshooting services enable your Cheyenne business to have the advantages of immediate, enterprise-class network support without the cost of managing a full-time IT staff. Your network will acquire added strategic worth by being more available, efficient, and protected. Advantages to your business include:
- Seamless remote expansion of your local IT resources
For most offices in Cheyenne Wyoming, nearby computer service providers, whether made up of independent consultants or a full-time maintenance staff, can solve typical network issues. However, major troubles might spring up when your regular resources are overstretched or unavailable, and some problems may stem from technology that is unfamiliar to your onsite support personnel. In these cases, Progent's online support experts offer an easy, quick, and economical solution to supplement your local resources and to transfer useful knowledge to improve your ability to resolve future issues in-house.
- Reduced Reliance on Freelance Service Providers
For network support, smaller offices commonly depend on individual freelance service providers. Although freelance service people carry less internal costs than larger support organizations and can often charge lower rates, they are occasionally stretched too thin, making it hard to respond quickly to crisis situations. If a freelance consultant is occupied with another client, ill, on vacation, or in training, the absence of reserve personnel may force your business to go without assistance during an emergency. As your company grows, system unavailability and trouble with critical applications are more costly. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a reliable source of backup service expertise to insure your network is always available.
- Build a Solid Basis for Smooth Growth
Companies often begin with an information architecture implemented on a modest budget. Lacking a scalable framework, slap-dash fixes often get piled onto an unstable foundation. When a company grows, stability and scalability problems can impede the success of the business. Such badly designed systems require careful assessment, smart strategic planning, and wide IT knowledge to evolve to a system architecture able to provide the solid foundation to handle current business demands and ease downstream expansion.
- Work with Solution Providers Rather Than Product Vendors
Smaller businesses require advice and technical education to negotiate an increasingly complicated array of product options capable of accelerating business success and improving productivity. Businesses do not need a computer engineer who is trying to earn a commission on a certain vendor's products. IT consulting and product sales can result in a scenario where the recommended
solution is designed around a profitable product rather than the true needs of a business. Progent eliminates these conflicts of interest by offering only services rather than products. This enables Progent to match technical consulting with the best needs of clients.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of IT knowledge, fine tuned remote support software, and familiarity with corporate IT enable businesses to avoid the limitations associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.
Progent stands out by providing:
How Does Our Company Begin Receiving Online Computer Help from Progent?
- In-depth Expertise in Microsoft's Full Family of Server Platforms
Progent offers in-depth expertise for Microsoftís leading server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment consulting, Microsoft Windows Server 2008 R2 expertise, Windows Server 2003 maintenance, Microsoft Exchange 2019 integration, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 Server maintenance, Exchange 2007 Server and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for online service and on-site visits by the minute. As a result, you are billed exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent offers in-person support, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and asks no retainer for support services provided during regular working hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for fast solutions so you won't be forced to permit simple problems to stay unaddressed.
- Complete Records of IT Services
Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed services. Unlike some freelance consultants or local service organizations who provide scant documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support reports transmitted by each staff member to each customer. The discipline of detailing and organizing service records results in more effective support and avoids a variety of typical misfortunes such as when a service client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to offer 24x7 system monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive instead of reactive. By uncovering possible issues before they cause downtime, system monitoring can save your IT network from stressful and costly availability losses.
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.