Fast Online Technical Support for Cheyenne Wyoming Information Networks
For businesses in Cheyenne Wyoming, Progent provides remote support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered online support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to help with complex infrastructure problems, as well as the services of CISA and CISSP-certified cybersecurity consultants to help with high-level security architecture and diagnostic jobs.
Progent's remote technical support experts provide excellent value due to the fact that they have the real-world experience and are equipped with the advanced tools necessary to solve the majority of information system problems rapidly. Efficient support reduces immediate costs because service calls require fewer billable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your company saves even more with incidental expenses by minimizing or avoiding system downtime and related losses resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote consulting experience is particularly important in environments that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an option.
Progent's pricing policy for online help is designed to stretch your network support investment. Progent bills per minute for phone consulting, so you are charged just for the services that you receive. Unlike typical remote service companies, Progent requires no startup charge or minimum fees. Progent's per-minute billing unit and clean model for pricing do away with situations where quick repairs manage to end up as big bills. Progent's skill at disposing of technical issues quickly means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined an arsenal of optimized technologies and field-tested methodologies that allow the maximum degree of efficiency for remote technical support and repair for information networks of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the consultants of Progent's Technical Response Center to link to your company's environment without violating network security.
Progent's advanced service reporting application keeps detailed documentation describing the support that Progent's clients have received. Progent's authorized engineers have the benefit of the details of support rendered to every customer by any consultant. This history of anomalies and responses is stored as a conveniently exploitable proprietary knowledge base that allows Progent's remote support engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's extensive list of certifications and close relationships with key vendors including Cisco and Microsoft open up additional extensive technical support knowledge bases and permit fast access to manufacturers' in-house support staff so Progent's online service experts can come up with the best solutions promptly.
Online services provided by Progent to companies in Cheyenne Wyoming include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert remote service professionals can deliver computer system troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can assist you with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 migration, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint 2016 migration consulting, Microsoft Teams migration expertise, Microsoft Skype for Business Server planning and deployment support, Lync Server management, and Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of cost-effective desktop services to help your business to install, configure, troubleshoot, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop support services include offering Windows 10 upgrade help plus System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for network professionals, and certifies an individual's networking skills at the master level. Cisco CCIEs know how to deal with the most difficult issues associated with network planning, installation, administration, protection, and repair. Cisco CCIEs operate closely with Cisco's in-house support staff in isolating anomalies with IOS network management tools and coming up with workarounds or identifying program patches. Cisco CCIEs offer excellent cost-effectiveness since their broad expertise permits them to fix problems rapidly. In typical instances, less experienced service providers can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE support experts can connect to your environment using state-of-the-art on-line support technology to provide efficient, secure, and economical analysis and repair.
Fort Collins Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Fort Collins and Southern Wyoming Areas.
Progent locations in Fort Collins Metro Area
Progent's CCIEs offer assistance with the entire range of Cisco's popular family of networking products by offering consulting services such as:
CISM and CISSP Certified System Security Consultants
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts offer a range of security solutions to strengthen the immunity of your Windows, macOS and OS X, or Linux network against assaults or help you to recuperate rapidly following a serious breach. Security services available from Progent cover in depth data security and compliance analysis using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast cleanup after virus and worm assaults; setting up firewalls; designing secure architectures for remote and mobile connectivity; securing your messaging system against viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting services to help companies of any size integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that combine local IT assets along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services such as Microsoft 365 integration with on-prem Exchange deployments,
Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a consistent process for recovering services rapidly following a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and patches and can generate audit reports to verify complete service restoration, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for managing private and hybrid cloud solutions that deliver maximum uptime, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation independent of the hardware used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide phone-based support services to cover a broad range of information technologies including network infrastructure, messaging solutions, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware economization and easy administration in environments that combine Linux-based systems with Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux environments. Progent's team-oriented methodology for resolving technical issues promotes quick escalation, when required, to engineers with task-relevant expertise to tackle challenging situations. This expedites repair of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can provide urgent online assistance resolving anomalies affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price services designed to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by many of the industry's top corporations. The ProSight series of outsourced network management services addresses all key facets of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the entire threat lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with legal and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also assist you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with advanced backup product companies to produce ProSight Data Protection Services, a portfolio of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup processes and allow non-disruptive backup and fast recovery of vital files, apps, system images, and virtual machines. ProSight DPS helps you protect against data loss caused by equipment failures, natural calamities, fire, malware like ransomware, user mistakes, malicious employees, or software bugs. Managed services in the ProSight Data Protection Services portfolio include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these fully managed services are most appropriate for your IT environment.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management offer businesses of any size a versatile and affordable solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic information system. Besides maximizing the security and reliability of your computer environment, Progent's software/firmware update management services permit your IT staff to focus on line-of-business initiatives and tasks that deliver the highest business value from your information network. Find out more about Progent's patch management services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo supports one-tap identity verification with iOS, Google Android, and other personal devices. Using Duo 2FA, when you log into a protected application and enter your password you are asked to verify who you are via a device that only you possess and that is accessed using a separate network channel. A wide range of devices can be used as this added means of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can designate multiple validation devices. For details about ProSight Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to deliver web-based management and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating appliances that require critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT personnel and your Progent engineering consultant so all potential problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an objective assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's ability to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract information technology projects. Billing rates for ongoing development or consulting projects are set based on the level of expertise of the consultants involved. Progent's experience with these important fields of computer technology enables clients to complete critical projects economically and on schedule. Progent's project-based online engineering solutions include:
How Your Cheyenne Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center support alternatives for businesses with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, shared Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all aspects of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's Help Desk consulting services can support you in establishing an efficient new Help Desk or enhancing your established organization, identifying or enhancing Help Desk Call Center application software to address the particular demands of your corporation, or providing temporary online staff to reinforce your existing Help Desk Call Center group to handle high-demand scenarios such as software migrations, mass upgrades, or installing brand new business software.
Progent's Help Desk Call Center team of experienced network professionals offers your workers in Cheyenne Wyoming quick communication with an efficient support resource with extensive background delivering telephone-based support and remote repair service for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk Call Center the reputation as a solid contributor to business performance, and Progent's goal is to fix rather than just report IT issues.
- Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Consulting Group provides online advanced consulting support and education in key business application fields such as ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting, custom development, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. To read more concerning Progent's consulting, programming, and education services, go to Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of System Center 2016, expand or tune your current one, migrate efficiently from a prior version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent offers organizations in Cheyenne Wyoming online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to fit your business so your computer support is proactive and automated. By exposing possible issues before they grow into full-scale emergencies, proactive monitoring can minimize stressful and expensive service crises. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems based on a combination of platforms.
To get in touch with Progent about emergency online help with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Cheyenne Wyoming, Progent's phone-based computer support engineers can deliver expert and cost-effective system support whenever your organization has to have it. Long experience delivering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to refine remote access technology to fix IT problems quickly while avoiding the cost and lost time that comes with on-site support calls.
Even if your Cheyenne office works with a local freelance support technician or employs an in-house IT staff that can deal with common network issues, ProgentÔŅĹs Microsoft certified engineers can still offer an easy and seamless remote expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the experience to handle sudden network emergencies or especially tough integration problems.
Details of Progent's Online Computer Support for Cheyenne Wyoming
Progent's phone help, Internet-based repair, network security expertise, and system management services give companies in Cheyenne Wyoming the greatest leverage for your IT investment. Whether you require one-time telephone help and remote troubleshooting or ongoing Help Desk services and system administration, Progent's experts can provide your company enterprise-level network support while allowing you to eliminate the cost and hassle of running a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:
- Fast Telephone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Cheyenne Wyoming and is also ideal for networks in geographic regions that have a limited supply of technicians with proven experience supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Partner consulting company, Progent has access to a broad selection of Microsoft support utilities, technical databases, and on-going education.
- By the Minute Rates to Minimize Costs
Progent provides online help on a by-the-minute basis, so you are charged only for the support you use. Progent has no minimum fee for online support and imposes no ongoing subscription fee for services delivered during normal working hours. This saves you from paying big invoices for simple repairs.
- Availability of Cisco Network Infrastructure Professionals
Progent's registered experts for Cisco offers help from authorized professionals who have skill in planning, deploying, and troubleshooting networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's core consulting services include technology integration, Microsoft Exchange consulting, network security planning, and shared Help Desk services. Progent's Application Experts Team offers world-class consulting support for specific application areas. Support offered by the Application Experts staff includes:
Microsoft Dynamics GP Support and Programming
Microsoft Project and Project Online Training
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Design, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Management Support and Application Development
MySQL Database Administration and Software Design
Amazon MWS Software Design and Programming
By providing a convenient one-stop source for IT generalists and application experts, Progent is able to tailor fast, affordable, and thorough IT solutions that match the specific requirements of your business.
- Sophisticated Remote Access Software
Protected remote connectivity permits Progent's support experts to observe exactly what your users see. This makes it easier to find quick solutions to problems that might otherwise demand a costly personal visit. Effective online access software and experienced engineers together enable Progent to resolve most IT problems rapidly and affordably. Progent is a pioneer in offsite support and remote system monitoring.
- Support for Popular VPN Gateways
Progent can provide secure Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to repair your system remotely without weakening system security.
- 24x7 Service for High System Uptime
For companies with vital applications, Progent can provide optional 24x7 remote support services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager, this offering can help ensure maximum system uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are designed specifically for budget-conscious companies whose clients require instant recourse to a Help Desk Call Center with effective telephone support and complete escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of IT background, refined remote support tools, and understanding of enterprise networking enable businesses to escape the limitations of exclusive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.
Progent adds value by offering:
How Does My Business Start Getting Online Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier consultants average longer than a decade of hands-on professional background, in the trenches of IT support, executing a wide variety of technical tasks for a large array of customers. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support team. This ensures that you get not just world-class technical skills, but also a support engineer with proven approaches for applying computer knowledge to solve real-world network problems quickly.
- Value Pricing
Progent's pricing model is to bill for phone support and on-premises help by the minute. Consequently, you are invoiced just for received services. Progent does not impose a higher rate for off-hours or priority support, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and requires no retainer for services provided during normal business hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast solutions so you will not be forced to permit simple problems to fester.
- Full Documentation of IT Services
Progent has developed a sophisticated support reporting system that records and formats complete documentation for all delivered support activities. Unlike some independent consultants or small service firms who provide minimal documentation or details of services done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support reports sent by each staff member to each customer. The practice of documenting and archiving service records allows more effective service and avoids a slew of typical problems such as when a support client is virtually held hostage to a consultant who wonít release the keys to the kingdom.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to provide 24x7 remote monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing possible problems before they result in downtime, network monitoring can save your IT network from stressful and expensive availability disruptions.
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.