Expanding your remote workforce may have a significant effect on IT infrastructure, cybersecurity, and company workflows. Progent has 20 years of experience helping small and mid-size businesses to design, deploy, administer, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Cheyenne company to select the appropriate technologies and adhere to best practices in building and maintaining a safe virtual office solution for teleworkers that facilitates collaboration and delivers maximum value. Progent offers support services that go from on demand expertise for getting you past challenging technical bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Cheyenne, Wyoming organizations to succeed with any facet of building a high-functioning telecommuting environment by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk outsourcing, cybersecurity, backup/restore solutions, and streamlined management.

Video Conferencing for Telecommuters
A broad range of video conferencing products from major technology companies enable virtual discussions, video and voice conferencing, chat sessions, and screen/content sharing for both onsite workers and teleworkers. Many organizations use a mix of products to accommodate their various partners and customers. Progent can assist your organization to maintain your existing conferencing ecosystem and enhance the productivity of your remote employees.

  • Skype for Business is Microsoft's leading unified communications platform that enables real-time presence, instant messaging, voice and video calling and conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified specialists who can help you to configure and manage Skype for Business client software to support your at-home employees. For details about Progent's consulting services for Skype for Business, refer to Skype for Business consulting services.
  • FaceTime is Apple's group video calling platform for iOS, iPadOS, iPod and Mac devices. FaceTime works on Wi-Fi or cellular Internet connections. Newer editions of FaceTime allow as many as 32 simultaneous users for video calls. To learn more about Progent's consulting services for Apple FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for virtually all desktop or mobile devices. Delivered via Cisco's Webex Cloud platform, Webex services include sharing discrete content or screens, presentations that incorporate rich media such as Microsoft PowerPoint, network-based capture, plus revision and playback for future reference. For details about Progent's support services for Cisco Webex and for additional IP video products from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conferencing, contacts, and content with capabilities such as IP voice and video conferencing, threaded chat, plus file sharing. For details about Progent's consulting services for Teams and for additional Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
  • Other Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting expertise for these conferencing platforms and help you to optimize your WAN architecture to host them.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and managing an efficient work-from-home solution for your Cheyenne, Wyoming business, phone 1-800-993-9400 or go to Contact Progent.

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    Progent uses an enterprise-class support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many independent consultants or small service firms who provide scant documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service reports sent by each consultant to every client. The discipline of documenting and archiving support activity allows more effective support and avoids a variety of common problems such as when a support customer is effectively held captive to a consultant who refuses to release vital service information.

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    Progent offers national remote phone support and troubleshooting services for businesses that operate macOS and OS X networks or whose information systems feature a combination of Apple Mac and Microsoft Windows products. Progent's consultants offer Apple macOS and OS X users a variety of services including desktop assistance, upgrading to the current version of macOS from legacy editions of macOS or OS X, plus help with Mac application software. Progent's specialists in Apple technology can also assist your business with iPhone and Apple iPad integration and management, or migrating to iCloud. Remote network consulting offers maximum leverage for your IT budget by preserving user productivity and limiting the time charged for network analysis and repair. Advanced remote support tools and experienced technicians and engineers allow Progent to solve the majority of IT problems without squandering time and money by traveling to your location. In the vast majority of situations your network problems can be remediated by telephone or via a combination of telephone help and online network analysis. Progent can offer the services of Cisco CCIE network engineers and CISM premier security professionals to help you with the toughest system problems.

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