For small businesses in Appleton Wyoming, Progent provides help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Microsoft Windows platforms. Progent has delivered remote support to businesses in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of CCIE-qualified engineers for challenging connectivity issues, as well as the services of CISSP and CISM-accredited security engineers to help with high-level security architecture and business continuity preparedness.
Progent's remote technical support services offer exceptional leverage due to the fact that they are equipped with the practical experience and the advanced tools to solve most information system issues quickly. This lowers direct expenses because service calls require fewer chargeable consulting minutes. Online help also avoids the expense of sending an engineer to your location. Your company saves even more with incidental costs by reducing or avoiding network downtime and related losses due to business disruption, upset clients, idle employees, and de-focused executives.
Progent's billing model for online support is structured to maximize the impact of your network support investment. Progent bills per minute for phone consulting, so you pay only for the services that you actually get. In contrast to many online service firms, Progent imposes no startup fee or minimum job duration. Progent's one-minute billing unit and clean policy for billing avoid scenarios where fast solutions somehow turn into large tabs. Progent's penchant for handling technical issues efficiently results in your business saving cash.
Progent's Online Technical Support Tools
Over time, Progent has refined a set of customized technologies and field-tested methodologies which permit the highest level of efficiency for online engineering help and troubleshooting for small and midsize company IT networks. Progent provides protected Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology enables the engineers of Progent's online support team to interface to your system remotely without breaching network security.
Progent's sophisticated service reporting system stores extensive documentation describing all service that Progent's customers have received. Progent's staff consultants have access to the history of all help delivered to each Progent customer by any Progent engineer. This archive of issues and fixes is stored as a quickly retrievable support database that enables Progent's remote technical engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's support services improves over time. Progent's high-level certifications and working relationships with important vendors including Cisco and Microsoft make available other massive technical databases and allow fast response from manufacturers' internal support staff so Progent's online consulting experts are able to arrive at the best resolutions quickly.
Get Remote UNIX/Linux, Solaris, or macOS and OS X Computer Support from Progent
To access Progent's remote services in Appleton Wyoming or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for network help, visit Immediate Urgent Support.
Phone-based Technical Services Provided by Progent
Progent's online network support experts possess credentials in a comprehensive array of disciplines. This broad range of capability enables Progent's consultants to resolve practically any crisis that may occur in a small or midsize company network. Certifications awarded to Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional, CCDA and CCDP.
To provide assistance to businesses with multi-OS networks, Progent also offers the support of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote services Offered by Progent to small businesses in Appleton include:
Additional Support Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services cover a broad range of computer technology including system architecture, messaging systems, network and process security, UNIX/Linux and Windows integration, virtual server technologies for server hardware consolidation and simplified management, and transitioning from legacy applications to the latest Microsoft Windows or Linux environments. Progent's group-oriented methodology for solving technical issues promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux support engineers can offer urgent online assistance for resolving problems within UNIX, Linux, or Solaris systems powered by leading variants of UNIX including:
Important Linux versions for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the premier recognition for network infrastructure professionals, and certifies an individual's technical skills at the master level. Cisco qualified CCIEs can deal with even the most intractable challenges encountered in network planning, deployment, management, security, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network management tools and developing workarounds or locating program updates. CCIEs are an excellent cost-effectiveness because their deep experience enables them to find solutions for even the most difficult problems rapidly. In many instances, less seasoned engineers can struggle for many hours or days with identical problems that a Cisco CCIE can resolve in minutes.
Few support organizations make CCIEs accessible to support small and medium sized businesses. Progent can provide fast phone contact with a Cisco CCIE so your company can get urgent help for serious network infrastructure issues that are impacting worker efficiency but are outside the comfort zone of your local network maintenance resources. Progent's CCIE engineers can tie into your environment using the latest remote troubleshooting technology to provide quick, safe, and economical analysis and repair.
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's top-selling family of networking appliances including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network technology.
Authorized Microsoft Windows Support
Progent's Microsoft-expert remote support experts can provide computer troubleshooting and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can help you with a wide range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2019 integration,
MS Exchange Server 2016 migration, Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint 2019 design and deployment, Microsoft Teams migration expertise, Microsoft Skype for Business migration consulting, Lync Server management and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full range of remote PC desktop support and troubleshooting services including Microsoft Windows 7 migration, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Premier Network Security Specialists
Progent's qualified CISSP and ISSAP security engineers offer a range of system protection services that can strengthen the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against assaults or assist your business to recover rapidly after a serious penetration. Security support services offered by Progent include: thorough security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; quick recovery from malicious assaults; configuring firewalls; establishing safe architectures for remote and mobile connectivity; defending your messaging system from spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support services to help businesses of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that combine on-premises resources as well as public clouds. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud migration services that include Office 365 integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of background delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent can provide the services of seasoned online consulting experts for special projects that small companies often need. Progent's rates for ongoing consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these important areas of information technology allows customers to execute major initiatives within budget and on time. Progent's special remote engineering services include:
How Your Appleton Wyoming Company Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Call Center support programs for small businesses with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center services are well suited for smaller businesses who lack the money or time to support an internal Call Center but who require quick access to a dependable Help Desk with proficient telephone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution built around the top professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting support can aid you in building an efficient new Call Center or enhancing your established organization, selecting or modifying Help Desk software to handle the special demands of your corporation, or adding occasional phone support staff to reinforce your existing Call Center team to handle demanding events like software migrations, mass upgrades, or installing new applications.
Progent's Help Desk Call Center team of veteran network experts offers your customers in Appleton Wyoming rapid access to a dependable network service resource with years of experience offering telephone-based help and online troubleshooting for IT systems that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Call Center the reputation as a crucial driver of business success, and Progent's intent is to solve instead of merely document technical issues.
Business Applications Support: Training, Customization, and Integration
Progent's Applications Experts Group provides remote professional engineering expertise and training in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, programming, and education for popular Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office Word, and MS Excel. For more information about Progent's consulting, custom programming, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Apple Mac consultants can promote the imaginative components of Mac computing by delivering phone-based help support and education in imaging, sound, and video. Progent's support professionals can provide expertise in a range of Macintosh creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common projects such as capturing or digitizing audio or video or configuring an audio/video production studio.
Remote Network Monitoring Support
Progent offers companies in Appleton Wyoming online computer system monitoring services based on MS System Center Operations Manager network monitoring, customized by Progent for your business so your network maintenance is proactive rather than reactive. By detecting potential trouble spots before they expand into downtime, system monitoring can minimize disruptive and costly service crises. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or networks that incorporate a variety of operating systems.
To contact Progent about emergency remote support with UNIX, Linux, Solaris, or macOS and OS X environments, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
Progent locations in Wisconsin State