For small businesses located in Appleton Wyoming, Progent offers support for information systems based on UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided online troubleshooting to businesses in every state in the United States. (See Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for challenging connectivity problems, as well as the assistance of CISA and CISM-accredited security consultants to help with high-level security architecture and disaster recovery planning.
Progent's online support services represent excellent value due to the fact that they are equipped with the practical experience and the sophisticated technology to solve the majority of network issues quickly. Efficient support reduces immediate expenses because service calls take up fewer chargeable consulting minutes. Online support also avoids the expense of sending a consultant to your office. Your company saves even more in incidental expenses by minimizing or avoiding network downtime and related losses stemming from business discontinuity, disgruntled clients, idle employees, and distracted executives.
Progent's pricing model for online support is structured to get the most out of your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are billed just for the support that you receive. Unlike many remote service companies, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute granularity and simple policy for pricing eliminate situations where quick solutions manage to turn into substantial bills. Progent's skill at dealing with problems quickly results in your business saving money.
Progent's Online Service Technologies
Over time, Progent has developed an array of customized technologies and field-proven methodologies which permit the maximum degree of effectiveness for remote consulting and repair for small and midsize business IT networks. Progent offers secure VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN connectivity enables the staff of Progent's remote service group to communicate with your company's network without breaching system security.
Progent's powerful customer support database system includes detailed histories for the support that Progent's clients have been provided. Progent's team service personnel have access to the specifics of all help delivered to each customer by any engineer. This archive of issues and responses is stored as an easily accessible proprietary knowledge base that allows Progent's online support experts to share their knowledge with the whole team to make sure that the value of Progent's support improves over time. Progent's high-level accreditations and working associations with important technology companies including Cisco and Microsoft permit access to additional vast support databases and allow quick access to vendors' in-house support staff so Progent's remote consulting experts are able to determine optimal resolutions in the least time.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Technical Support from Progent
To access Progent's remote support in Appleton Wyoming or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network support, go to Immediate Urgent Support.
Remote Technical Services Available from Progent
Progent's online consulting experts possess advanced credentials in a comprehensive array of disciplines. This broad scope of technical skills permits Progent's consultants to address practically any emergency likely to occur in a small company information system. Credentials awarded to Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, and Design Professional.
To help businesses with mixed-platform environments, Progent also provides the services of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Phone-based services provided by Progent to small businesses in Appleton include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a wide array of computer technology such as system infrastructure, messaging systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server consolidation and simplified administration, and transitioning from older applications to the latest MS Windows or Linux environments. Progent's group-based methodology for solving technical problems enables quick escalation, if necessary, to engineers with appropriate expertise to handle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can offer urgent phone-based help for resolving problems affecting UNIX/Linux systems based on popular derivatives of UNIX such as:
Major Linux variants for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the top recognition for networking consultants, and certifies a person's network technology knowledge at the expert level. Cisco CCIEs can handle even the most intractable challenges encountered in network infrastructure planning, integration, management, protection, and problem solving. Cisco CCIEs operate closely with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network administration tools and coming up with workarounds or identifying software patches. Cisco qualified CCIEs offer excellent value because their depth of expertise permits them to fix the most complex problems quickly. In many cases, less qualified consultants can struggle for hours or days with the same tasks that a CCIE can resolve in a few minutes.
Few support providers make Cisco CCIEs available to help small and medium sized companies. Progent offers fast telephone access to a Cisco CCIE so you can receive urgent support for complex network infrastructure issues that are impacting business productivity but are not within the scope of your regular network service resources. Progent's CCIE support experts can connect to your computer system using advanced remote support technology to provide fast, secure, and affordable diagnosis and remediation.
Progent's CCIEs can provide assistance with all of Cisco's industry-leading family of connectivity devices including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.
Certified MS Windows Experts
Progent's Microsoft-expert online support experts offer computer problem solving and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist you with a broad variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange Server 2019 deployment,
MS Exchange Server 2016 migration, Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint 2019 planning and deployment,
Skype for Business migration support, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of online desktop consulting and support services such as Windows 7 migration support, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and automating PC desktop image creation.
CISM and CISSP Premier Network Security Specialists
Progent's accredited CISM and CISSP network security consultants offer a range of security services to bolster the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your business to recuperate quickly after a serious penetration. Security solutions available from Progent include: comprehensive security audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; rapid cleanup after virus and worm assaults; integrating firewalls; establishing secure techniques for off-site and mobile connectivity; defending your messaging system from spam and DHA attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote support to help companies of any size connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that utilize local IT assets along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has over two decades of experience delivering high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent can provide the skills of seasoned remote consulting experts for contract IT projects that small companies often need. Billing charges for ongoing development or consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these special fields of computer technology allows clients to complete major projects within budget and on time. Progent's project-based remote engineering solutions include:
How Your Appleton Wyoming Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk programs for small and midsize companies with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Call Center services are designed for smaller companies who don't have the resources to support an in-house Help Desk Call Center but who need quick access to a reliable Help Desk with professional phone assistance plus the available expertise to escalate complex problems to high-level engineers.
Progentís Co-managed Help Desk services make it possible for your business to share the load for Help Desk support transparently between your in-house IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution based on the top professional services automation platform for managing end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk consulting services can assist you in creating an effective new Help Desk Call Center or enhancing your established one, selecting or modifying Help Desk software products to handle the special needs of your corporation, or providing temporary phone support personnel to supplement your internal Help Desk resources during demanding situations like software migrations, mass upgrades, or installing brand new business software.
Progent's Help Desk Call Center staff of experienced information technology experts offers your customers in Appleton Wyoming rapid access to an efficient network service group with years of background providing phone support and remote troubleshooting for networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk the reputation as a key enabler of business success, and Progent's aim is to fix rather than merely document IT problems.
Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting staff provides remote and in-depth consulting support and training in specific application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and training for popular Microsoft business applications such as CRM, MS Project, MS Office Word, and MS Excel. To learn additional information on Progent's expertise, programming, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Mac consultants can nurture the imaginative components of Apple Mac computing by offering remote consulting support and education in imaging, sound, and motion video. Progent's consultants can provide expertise in a range of Apple Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with special jobs like scanning or digitizing audio/video or configuring an audio/video production facility.
Online Network and Server Monitoring Services
Progent can provide businesses in Appleton Wyoming remote network monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent for your business so that your computer maintenance is proactive rather than reactive. By detecting possible trouble spots before they grow into downtime, proactive monitoring can avoid stressful and costly service crises. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or systems that incorporate a combination of platforms.
To get in touch with Progent about emergency phone-based help with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or see Contact Progent.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
Progent locations in Wisconsin State