For small companies in Appleton Wyoming, Progent provides help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Windows technology. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer testimonials). In addition, Progent can furnish the consultation CCIE-qualified engineers for complex infrastructure issues, as well as the services of CISA and CISSP-certified security consultants to help with high-level security design and disaster recovery planning.
Progent's remote support engineers offer exceptional value due to the fact that they have the practical experience and the advanced tools to solve the majority of information system issues rapidly. Efficient support lowers direct costs because solutions take up a smaller number of billable consulting minutes. Online help also eliminates the expense of sending a consultant to your location. Your organization saves even more in indirect expenses by reducing or eliminating network downtime and related losses resulting from business disruption, upset clients, idle employees, and de-focused management.
Progent's billing model for online help is structured to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you pay just for the services that you receive. Unlike many remote support companies, Progent requires no service activation surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing do away with scenarios where speedy. minor solutions manage to turn into big tabs. Progent's penchant for disposing of problems efficiently translates into your company spending less cash.
Progent's Online Support Tools
Through years of experience, Progent has fine tuned a set of customized technologies and proven processes that permit the highest degree of efficiency for online consulting and repair for small and midsize company IT networks. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's online support team to link to your environment without breaching system security.
Progent's sophisticated technical support database application maintains thorough histories describing the support that Progent's clients have been provided. Progent's team consultants have access to the history of services rendered to every Progent customer by every engineer. This archive of issues and repairs is structured as a readily accessible proprietary database that enables Progent's remote technical engineers to communicate their knowledge company-wide to ensure that the value of Progent's support services grows over time. Progent's high-level certifications and working relationships with major technology companies such as Cisco and Microsoft make available other vast technical support databases and permit quick access to vendors' internal product engineers with the result that Progent's remote consulting specialists can find the best resolutions quickly.
Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Network Support from Progent
To access Progent's remote services in Appleton Wyoming or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network support, visit Immediate Urgent Support.
Remote Network Support Services Provided by Progent
Progent's online network support engineers have credentials in a comprehensive array of technologies. This broad scope of technical skills permits Progent's engineers to manage virtually any emergency that may occur in a small company information system. Certifications held by Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, and Design Professional.
To provide assistance to businesses with multi-platform environments, Progent also provides the support of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Remote support services Offered by Progent to small businesses in Appleton include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services cover a broad spectrum of information technology including network infrastructure, email solutions, system and process security, UNIX/Linux and Windows coexistence, virtual server technologies for server hardware consolidation and easy administration, and transitioning from older systems to current Microsoft Windows or Linux solutions. Progent's team-based methodology for solving technical problems enables fast escalation, when required, to engineers with task-relevant experience to handle complex scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can offer emergency online help for diagnosing anomalies within UNIX, Linux, or Solaris networks powered by popular variants of UNIX including:
Important Linux versions for which Progent can provide expertise include:
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for networking consultants, and certifies a consultant's networking knowledge at the master level. CCIEs know how to resolve the most complex problems associated with network design, installation, administration, security, and repair. CCIEs work with the highest priority with Cisco's in-house support staff in isolating anomalies with Cisco IOS network administration utilities and developing alternate approaches or identifying software updates. CCIEs represent an excellent cost-effectiveness since their broad experience enables them to fix even the most complex problems quickly. In common cases, less experienced service providers can struggle for hours or days with identical problems that a Cisco CCIE can resolve in a few minutes.
Few service firms make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent offers fast phone contact with a CCIE so your company can receive timely help for serious network infrastructure issues that are impacting business efficiency but are outside the scope of your regular IT service personnel. Progent's Cisco-qualified CCIE engineers can communicate with your computer system via advanced on-line troubleshooting tools to provide fast, secure, and affordable diagnosis and repair.
Progent's CCIEs offer assistance with the entire range of Cisco's market leading family of infrastructure devices including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus VPN technology.
Certified Windows Experts
Progent's Microsoft-expert online support experts can deliver network problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can assist you with a wide variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint 2019 planning and configuration, Microsoft Teams migration expertise, Skype for Business planning and deployment consulting, Lync Server 2013 management and Microsoft Communications Server upgrade, Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a full range of remote desktop consulting and support services including Microsoft Windows 7 migration help, moving to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining desktop configuration.
CISM and CISSP Premier System Security Consultants
Progent's certified CISSP and ISSAP security consultants can provide a variety of system protection solutions to enhance the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or assist you to recuperate rapidly following a damaging breach. Security consulting services offered by Progent cover thorough security analysis utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; fast cleanup after malicious assaults; installing firewalls; designing secure mechanisms for remote and mobile connectivity; guarding your email infrastructure against spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support services to help organizations of any size connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your IT team to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that combine physical IT assets along with public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration services that include Microsoft 365 integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent can provide the services of seasoned remote consulting experts for contract projects that small companies frequently need. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the engineers required. Progent's experience with these special fields of computer technology enables customers to complete critical initiatives economically and on schedule. Progent's special remote consulting solutions include:
How Your Appleton Wyoming Company Can Contact Progent's Online Service Experts
Help Desk Call Center Services
Progent's Call Center programs for small and midsize organizations with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Call Center support services are well suited for smaller organizations who lack the resources to assemble and manage an in-house Help Desk Call Center but who want fast communication with a dependable Help Desk with proficient phone support plus the technical depth to escalate the most challenging tasks to advanced engineers.
Progent's Help Desk sharing services make it possible for your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution built around the top PSA tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk consulting services can aid you in creating an efficient new Call Center or revamping your existing organization, selecting or customizing Help Desk software products to handle the unique needs of your company, or adding temporary phone support staff to supplement your in-house Help Desk Call Center resources during unusually busy events such as software migrations, mass updates, or installing new applications.
Progent's Help Desk Call Center staff of seasoned network professionals provides your clients in Appleton Wyoming rapid access to an efficient support resource with substantial experience providing telephone-based consulting and online troubleshooting for IT systems based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Call Center recognition as a key contributor to company performance, and Progent's intent is to solve and not merely track network issues.
Applications Services: Training, Development, and Problem Solving
Progent's Applications Experts Group offers remote professional engineering support and training in specific application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and education for Microsoft applications including CRM, Office Project, MS Office Word, and Office Excel. For more information about Progent's expertise, programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Apple Mac consultants can nurture the imaginative elements of Apple Mac computing by providing remote help services and education in imaging, audio, and motion video. Progent's support professionals offer expertise in a variety of Mac creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with common jobs such as capturing or digitizing audio/video or configuring an audio/video production facility.
Online Network Monitoring Support
Progent can provide businesses in Appleton Wyoming online network and server monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring, customized by Progent to fit your environment so that your network support is proactive rather than reactive. By spotting looming problems before they result in crashes, system monitoring can avoid disruptive and expensive information system crises. Progent can also use network monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems based on multiple operating systems.
To contact Progent about emergency online expertise with UNIX/Linux, Solaris, or macOS and OS X environments, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
Progent locations in Wisconsin State