For small and midsize businesses in Appleton Wyoming, Progent provides technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has provided remote support to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of CCIE-qualified network specialists for challenging infrastructure problems, as well as the services of CISSP-accredited security consultants to handle high-level security design and disaster recovery preparedness.
Progent's remote support services represent exceptional value due to the fact that they are equipped with the practical experience and the advanced tools to solve most network problems quickly. This reduces immediate costs because service calls take up a smaller number of billable minutes. Remote support also avoids the cost of dispatching a consultant to your location. Your organization benefits even more in indirect expenses by minimizing or avoiding network outages and associated costs due to business disruption, upset clients, idle workers, and distracted management.
Progent's pricing model for online help is designed to maximize the impact of your IT service investment. Progent bills per minute for telephone-based assistance, so you are billed exclusively for the support that you actually get. Unlike typical remote service firms, Progent asks for no startup fee or minimum job duration. Progent's one-minute billing unit and simple model for billing eliminate scenarios where fast solutions somehow end up as major bills. Progent's penchant for disposing of problems quickly translates into your company conserving cash.
Progent's Remote Technical Support Tools
Over the years, Progent has fine tuned a set of customized technologies and field-tested processes which ensure the highest degree of effectiveness for remote engineering help and repair for small business IT systems. Progent offers protected VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN access allows the engineers of Progent's Technical Response Center to link to your company's network remotely without breaching system security.
Progent's advanced service reporting application stores thorough documentation for the service that Progent's customers have received. Progent's team engineers have the benefit of the details of support rendered to every Progent customer by any engineer. This database of trouble tickets and solutions is structured as a readily accessible proprietary knowledge base that permits Progent's remote technical experts to share their knowledge company-wide to make sure that the value of Progent's support grows daily. Progent's high-level certifications and close associations with important technology companies including Cisco and Microsoft permit access to other vast technical knowledge bases and allow fast access to manufacturers' in-house product engineers with the result that Progent's online consulting specialists can determine the most efficient solutions quickly.
Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To access Progent's phone services in Appleton Wyoming or to find out additional information about Progent's online support programs, call Progent at
Remote Technical Services Offered Progent
Progent's phone-based support engineers possess credentials in an extensive array of products and technologies. This wide range of capability enables Progent's engineers to tackle almost any crisis likely to crop up in a small business information system. Certificates held by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), and Design Professional.
To support customers with mixed-platform environments, Progent also provides access to engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Phone-based services available from Progent to companies in Appleton include:
Progent's UNIX/Linux support engineers can offer emergency online assistance for analyzing problems affecting UNIX/Linux networks based on leading variants of UNIX including:
Progent also offers a broad array of remote PC desktop support including Microsoft Windows 7 migration help, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.
Progent's Help Desk Co-management services make it possible for your business to split the load for Help Desk support seamlessly between your IT staff and Progent's large roster of certified technical support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can guide you in establishing an efficient new Help Desk Call Center or improving your current organization, selecting or customizing Help Desk Call Center application software to address the unique needs of your business, or providing temporary online personnel to reinforce your in-house Help Desk Call Center team to deal with demanding scenarios such as software transitions, mass updates, or installing new business software.
Progent's Call Center team of veteran information technology consultants gives your workers in Appleton Wyoming fast contact with a reliable network service resource with substantial background providing phone help and remote diagnostics for IT systems based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Call Center perception as a solid enabler of business productivity, and Progent's aim is to fix and not just annotate network problems.
Progent's Mac consultants can support the imaginative facets of Mac systems by providing remote help support and training in imaging, sound, and video. Progent's consultants offer assistance in a large selection of Macintosh applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with common procedures like capturing or digitizing audio/video or configuring an audio/video production lab.
Online Network Monitoring Services
Progent offers companies in Appleton Wyoming online network and server monitoring services powered by MS Operations Manager network monitoring and reporting, adapted by Progent to accommodate your environment so your network maintenance is proactive and automated. By detecting potential issues before they expand into crashes, proactive monitoring can head off inconvenient and costly information system breakdowns. Progent can also provide help with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or networks based on a variety of operating systems.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
City | Address | Phone | Link |
Appleton | 4321 W. College Ave, Suite 200 Appleton, WI 54914 United States |
(920) 843-5180 | Appleton Network Support Services |
Madison | 6709 Raymond Road Madison, WI 53719 United States |
(608) 416-1444 | Madison Network Support Services |
Milwaukee | 1345 N. Jefferson Milwaukee, WI 53202 United States |
(414) 800-2060 | Milwaukee Network Support Services |