For small businesses in Appleton Wyoming, Progent provides support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX and Microsoft technology. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for challenging infrastructure problems, plus the assistance of CISSP-certified security consultants to help with advanced security architecture and disaster recovery planning.
Progent's online support engineers offer excellent leverage due to the fact that they have the real-world background and the sophisticated technology to resolve most information system issues rapidly. Efficient support lowers immediate costs because solutions require a smaller number of chargeable minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your company benefits additionally with indirect expenses by reducing or avoiding network downtime and associated losses resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted executives.
Progent's billing model for online help is designed to maximize the impact of your IT service investment. Progent bills by the minute for phone assistance, so you are charged only for the services that you actually get. In contrast to typical online service firms, Progent asks for no service activation charge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing avoid scenarios where speedy. minor repairs manage to turn into large invoices. Progent's penchant for disposing of problems quickly translates into your business saving money.
Progent's Online Service Technologies
Through years of experience, Progent has fine tuned an array of optimized tools and field-proven methodologies that permit the maximum degree of efficiency for online technical support and troubleshooting for small business IT networks. Progent offers safe VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN connectivity permits the engineers of Progent's remote service group to access your system remotely without violating system security.
Progent's proprietary service database system maintains extensive documentation of all support that Progent's clients have received. Progent's staff service personnel have the benefit of the history of support rendered to every Progent client by any consultant. This database of anomalies and resolutions is stored as a conveniently exploitable internal database that allows Progent's online technical engineers to share their experiences with the whole team to make sure that the quality of Progent's support services improves daily. Progent's advanced certifications and working relationships with important vendors such as Cisco and Microsoft make available other vast technical support databases and allow priority access to vendors' in-house engineering staff with the result that Progent's online consulting specialists can arrive at optimal solutions quickly.
Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's remote services in Appleton Wyoming or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for network support, go to Immediate Emergency Support.
Remote Technical Support Services Offered Progent
Progent's remote consulting engineers offer credentials in an extensive array of technologies. This broad range of capability enables Progent's engineers to address practically any crisis likely to take place in a small business information system. Certificates awarded to Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, CCDA and CCDP.
To help customers with multi-OS environments, Progent also provides the support of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and CISSP-ISSAP consultants.
Phone-based services provided by Progent to clients in Appleton include:
Special Support Programs Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services address a wide spectrum of computer technology such as network architecture, email systems, system and process security, UNIX and Windows coexistence, VMware products for server hardware economization and simplified management, and migration from legacy systems to current Windows or Linux-based solutions. Progent's team-based methodology for solving network problems enables quick escalation, when required, to consultants with appropriate expertise to tackle complex situations. This accelerates solutions of urgent problems, reduces network downtime, and lowers service expense.
Progent's UNIX/Linux consultants can offer urgent phone-based help for diagnosing anomalies affecting UNIX/Linux systems based on popular variants of UNIX including:
Important Linux versions for which Progent can provide expertise include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the highest recognition for networking professionals, and indicates an individual's technical skills at the master level. CCIEs can handle the most complex issues surrounding network planning, installation, administration, security, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating problems with Cisco IOS Software network administration utilities and developing workarounds or identifying program updates. Cisco qualified CCIEs offer exceptional cost-effectiveness since their deep expertise allows them to solve even the most difficult problems quickly. In typical cases, less qualified service providers can struggle for hours or even days with identical problems that a Cisco CCIE can resolve in minutes.
Few service firms make Cisco CCIEs available to assist small and mid-size businesses. Progent can provide fast telephone contact with a Cisco-qualified CCIE so your company can receive timely help for severe network infrastructure problems that are lowering business productivity but are outside the scope of your local computer support personnel. Progent's Cisco CCIE consultants can communicate with your computer system using advanced remote troubleshooting technology to perform quick, safe, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's industry-leading family of infrastructure devices such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network technology.
Certified Microsoft Windows Support
Progent's Microsoft-certified online service professionals can deliver computer repair and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the assistance of support professionals who can help you with a broad variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration support,
SharePoint Server 2019 design and integration, Microsoft Teams migration expertise, Skype for Business planning and deployment support, Microsoft Lync Server integration and Microsoft Office Communications Server troubleshooting, Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of online desktop consulting and support services such as Windows 7 migration, preparing for to 64-bit workstation software, configuring Office 2010, and automating desktop configuration.
CISSP and ISSAP Premier System Security Professionals
Progent's qualified CISM and CISSP network security engineers can provide a range of security solutions to improve the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or help your business to recuperate rapidly following a serious breach. Security services offered by Progent include: thorough network security audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick recovery from malicious assaults; setting up firewalls; building safe architectures for remote and mobile connectivity; securing your messaging system against spam and directory harvest attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote support to help organizations of all sizes connect their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that seamlessly combine local IT assets along with public clouds. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of experience delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent can provide the skills of seasoned remote consulting experts for contract IT projects that small businesses often need. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these special areas of computer technology enables clients to execute critical projects within budget and on schedule. Progent's special remote engineering solutions include:
How Your Appleton Wyoming Company Can Contact Progent's Online Technical Support Professionals
Call Center Expertise
Progent's Help Desk service offerings for small and midsize businesses with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for small businesses who lack the money or time to build and maintain an in-house Call Center but who need quick access to an efficient Call Center with proficient phone assistance plus the available expertise to escalate the most challenging tasks to advanced consultants.
Progentís Help Desk sharing services allow your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the top PSA platform for handling service requests, ticketing, accountability, status tracking, and reporting.
Progent's Call Center consulting support can guide you in building an efficient new Help Desk or revamping your established one, identifying or enhancing Help Desk Call Center software to meet the unique requirements of your business, or adding temporary online personnel to supplement your in-house Help Desk team during demanding scenarios like software migrations, major upgrades, or rolling out brand new applications.
Progent's Help Desk team of experienced network professionals gives your clients in Appleton Wyoming fast access to a dependable technical support resource with extensive experience offering phone consulting and remote troubleshooting for IT systems powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk perception as a significant driver of business performance, and Progent's policy is to fix rather than merely annotate technical problems.
Business Applications Support: Training, Custom Development, and Integration
Progent's Applications Experts Team provides phone-based advanced engineering support and education in special business application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting expertise, customization, and training for familiar Microsoft applications such as Microsoft CRM, MS Office Project, MS Word, and Microsoft Office Excel. To learn additional information on Progent's consulting, customization, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Apple Mac consultants can nurture the imaginative facets of Mac computing by offering remote consulting services and education in graphics, audio, and video. Progent's support professionals offer expertise in a range of Macintosh programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific projects like scanning or digitizing audio/video or setting up an audio/video post production lab.
Online Network and Server Monitoring Services
Progent offers companies in Appleton Wyoming online network and server monitoring services centered around MS System Center Operations Manager network monitoring, enhanced by Progent for your environment so that your IT support is proactive and automated. By exposing potential trouble spots before they result in full-scale emergencies, remote monitoring can head off inconvenient and expensive information system breakdowns. Progent can also assist with system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks that incorporate a mix of OS platforms.
To get in touch with Progent about urgent remote support with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
Progent locations in Wisconsin State