For small and midsize companies located in Appleton Wyoming, Progent provides technical support for computer systems based on UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (See Progent's client recommendations). Progent also offers the expertise of Cisco CCIE network specialists for challenging infrastructure problems, plus the services of CISSP-accredited security consultants to help with high-level security design and disaster recovery preparedness.
Progent's remote support services offer exceptional leverage because they have the practical experience and the advanced technology to solve most network problems quickly. This reduces immediate expenses since solutions take up a smaller number of billable consulting minutes. Online help also eliminates the cost of sending a consultant to your site. Your company saves even more in indirect costs by minimizing or avoiding system downtime and associated costs stemming from business disruption, upset customers and vendors, unproductive workers, and distracted executives.
Progent's pricing model for online help is structured to get the most out of your IT service investment. Progent charges by the minute for telephone-based consulting, so you are charged only for the support that you actually get. In contrast to typical online support companies, Progent imposes no service activation charge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where fast repairs manage to end up as substantial invoices. Progent's skill at disposing of technical issues efficiently results in your company spending less money.
Progent's Online Technical Support Technologies
Through years of experience, Progent has developed a collection of optimized technologies and field-tested methodologies that promote the maximum level of efficiency for online technical support and troubleshooting for small and midsize company computer networks. Progent provides secure Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN access allows the staff of Progent's Technical Response Center to access your environment remotely without breaching corporate security.
Progent's advanced technical support reporting application keeps detailed records describing all support that Progent's customers have received. Progent's team service personnel have access to the history of assistance rendered to every client by every Progent engineer. This database of issues and solutions is structured as a conveniently accessible internal database that allows Progent's remote support professionals to communicate their experiences with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's high-level certifications and working relationships with major technology companies including Cisco and Microsoft permit access to additional extensive technical knowledge bases and allow priority response from manufacturers' in-house engineering staff so Progent's remote service experts can determine optimal solutions in the least time.
Get Remote UNIX, Linux, Solaris, or macOS and OS X Computer Support from Progent
To access Progent's phone services in Appleton Wyoming or to learn additional information about Progent's phone support programs, contact Progent at
Phone-based Technical Services Offered Progent
Progent's online network support engineers have credentials in an extensive set of disciplines. This wide range of IT skills allows Progent's consultants to handle virtually any problem that may occur in a small or midsize business network. Credentials held by Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, and Design Professional.
To provide assistance to customers with multi-platform networks, Progent also provides the services of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Online support provided by Progent to clients in Appleton include:
Progent's UNIX/Linux consultants can offer urgent phone-based help for resolving problems within UNIX/Linux systems powered by leading derivatives of UNIX such as:
Progent also offers a full array of remote desktop support and troubleshooting services including Windows 11 migration and designing and deploying Microsoft 365 cloud environments for Windows workstations.
Progent's shared Help Desk services make it possible for your business to split responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution built around the top professional services automation platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can aid you in building an effective new Call Center or revamping your current one, selecting or enhancing Help Desk Call Center application software to address the particular requirements of your corporation, or adding temporary phone support personnel to reinforce your existing Help Desk team to handle demanding situations such as software transitions, mass updates, or rolling out brand new applications.
Progent's Help Desk staff of veteran network professionals provides your computer users in Appleton Wyoming fast contact with a reliable network service group with substantial experience offering phone support and remote repair service for networks powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center the reputation as a key driver of business efficiency, and Progent's aim is to resolve instead of just report technical issues.
Progent's Apple Mac professionals can support the imaginative elements of Apple Mac environments by delivering remote help support and training in imaging, sound, and video. Progent's consultants offer assistance in a large selection of Macintosh creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special projects like capturing or digitizing audio or video or establishing an audio/video post production facility.
Online Network Monitoring Services
Progent can provide businesses in Appleton Wyoming online network and server monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent to fit your environment so that your network support is proactive rather than reactive. By spotting emerging problems before they grow into full-scale emergencies, automated monitoring can ward off inconvenient and costly network crises. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems powered by a mix of operating systems.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
City | Address | Phone | Link |
Appleton | 4321 W. College Ave, Suite 200 Appleton, WI 54914 United States |
(920) 843-5180 | Appleton Network Support Services |
Madison | 6709 Raymond Road Madison, WI 53719 United States |
(608) 416-1444 | Madison Network Support Services |
Milwaukee | 1345 N. Jefferson Milwaukee, WI 53202 United States |
(414) 800-2060 | Milwaukee Network Support Services |