For small and midsize businesses in Appleton or anywhere in the state of Wyoming, Progent offers technical support for computer systems based on UNIX or Linux or for networks that include a combination of UNIX and Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE network specialists for complex connectivity problems, as well as the assistance of CISA and CISM-accredited security consultants to handle high-level security architecture and business continuity preparedness.
Progent's remote support engineers offer exceptional value due to the fact that they have the real-world experience and the advanced technology to resolve most information system problems quickly. This lowers direct expenses since solutions require a smaller number of chargeable minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your company benefits additionally with indirect expenses by minimizing or avoiding system outages and related costs resulting from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management.
Progent's pricing policy for remote help is designed to stretch your IT service investment. Progent bills by the minute for telephone-based assistance, so you are billed just for the services that you receive. Unlike many online support organizations, Progent requires no service activation fee or minimum job duration. Progent's per-minute billing unit and simple policy for pricing save you from situations where quick repairs manage to turn into major bills. Progent's penchant for dealing with technical issues efficiently translates into your company saving cash.
Progent's Remote Technical Support Tools
Through years of experience, Progent has refined an array of optimized technologies and field-proven methodologies that ensure the maximum level of efficiency for online engineering help and troubleshooting for small company information systems. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN technology permits the consultants of Progent's remote service group to interface to your company's system remotely without compromising system security.
Progent's sophisticated service database system stores thorough histories describing the support that Progent's clients have received. Progent's authorized consultants have access to the specifics of assistance provided to each Progent client by every engineer. This history of anomalies and repairs is organized as a conveniently accessible support database that permits Progent's remote support experts to communicate their experiences with the whole team to make sure that the quality of Progent's support services improves over time. Progent's high-level certifications and working relationships with key vendors such as Cisco and Microsoft make available other vast support knowledge bases and allow priority response from vendors' internal support staff with the result that Progent's remote consulting experts can arrive at optimal resolutions promptly.
Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone services in Appleton or anywhere in Wyoming or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Emergency Support.
Online Network Support Services Provided by Progent
Progent's remote consulting professionals offer certified skills in an extensive array of technologies. This breadth of capability permits Progent's engineers to tackle virtually any crisis likely to take place in a small company information system. Certifications awarded to Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, and Design Associate.
To provide assistance to businesses with mixed-operating system environments, Progent also provides the services of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.
Phone-based technical services provided by Progent to clients in Appleton and throughout the state of Wyoming include:
Special Support Programs Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online consulting services address a wide spectrum of computer technology including network infrastructure, messaging systems, system and operational security, UNIX and Microsoft Windows integration, VMware technologies for server hardware economization and easy management, and migration from legacy applications to current MS Windows or Linux-powered environments. Progent's group-based approach to solving technical problems enables fast escalation, if necessary, to consultants with appropriate experience to handle challenging scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux consultants can offer emergency remote assistance for troubleshooting anomalies affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX such as:
Major Linux platforms for which Progent offers expertise include:
- Apple macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the highest accreditation for network engineers, and certifies an individual's network technology skills at the master level. Cisco qualified CCIEs know how to deal with the most intractable challenges associated with network infrastructure design, deployment, management, security, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's internal engineers in analyzing problems with IOS Software network administration tools and coming up with workarounds or identifying program updates. CCIEs offer excellent value since their broad expertise enables them to solve even the most difficult problems quickly. In many cases, less experienced consultants can struggle for hours or even days with identical tasks that a CCIE can dispose of in minutes.
Few support providers make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent can provide fast telephone contact with a CCIE so your company can receive urgent assistance for complex network issues that are crippling worker efficiency but are beyond the experience of your local network maintenance providers. Progent's CCIE engineers can tie into your computer system using the latest on-line troubleshooting technology in order to provide quick, safe, and affordable analysis and repair.
Progent's Cisco CCIEs offer expertise in all of Cisco's top-selling family of connectivity appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst family switches, as well as VPN technology.
Authorized Windows Expertise
Progent's Microsoft-certified online support experts offer network troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the assistance of support engineers who can assist you with a broad variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2019 integration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration expertise,
SharePoint Server 2019 planning and integration,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of remote desktop support and troubleshooting services including Microsoft Windows 7 migration help, moving to 64-bit workstation applications, integrating Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's certified CISM and CISSP security engineers can provide a range of system protection solutions to enhance the defenses of your UNIX, Linux, Solaris, Mac or Windows environment against attacks or assist your business to clean up quickly following a damaging breach. Security consulting services available from Progent cover in depth security audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick cleanup after virus and worm assaults; setting up firewalls; designing safe techniques for remote and mobile communication; defending your email system from spam and DHA attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting support to help organizations of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that seamlessly combine on-premises resources as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background providing advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent can provide the services of world-class online consulting professionals for special projects that small companies frequently request. Billing rates for ongoing development or consulting projects are set based on the level of expertise of the engineers assigned. Progent's experience with these special fields of information technology enables customers to execute major initiatives economically and on schedule. Progent's project-based online engineering services include:
How Your Appleton Business Can Contact Progent's Remote Support Experts
Call Center Expertise
Progent's Help Desk support alternatives for small organizations with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk services are a convenient solution for smaller organizations who lack the resources to create an in-house Help Desk Call Center but who need quick access to a reliable Help Desk with professional phone support plus the in-depth expertise to escalate complex trouble tickets to high-level consultants.
Progentís shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk consulting support can aid you in establishing an effective new Call Center or improving your established one, evaluating or enhancing Call Center software to address the special requirements of your business, or adding temporary phone support personnel to supplement your existing Help Desk group to deal with unusually busy scenarios like software migrations, mass upgrades, or rolling out new applications.
Progent's Help Desk staff of experienced information technology professionals provides your computer users in Appleton or anywhere in the state of Wyoming fast communication with an efficient network service resource with substantial experience delivering telephone-based help and online troubleshooting for computer environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk perception as a major driver of company success, and Progent's intent is to fix rather than just document technical problems.
Applications Services: Training, Custom Programming, and Integration
Progent's Applications Experts Team can supply online professional consulting support and education in specific application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and training for familiar Microsoft applications including CRM, Microsoft Project, Microsoft Word, and MS Office Excel. To find out more about Progent's consulting, customization, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Apple Mac consultants can promote the artistic components of Mac computing by providing phone-based consulting support and training in imaging, audio, and video. Progent's support professionals offer expertise in a variety of Apple Mac creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with specific procedures such as scanning or digitizing audio or video or establishing an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent can provide companies in Appleton, or anywhere in the state of Wyoming, remote network and server monitoring support powered by Microsoft Operations Manager network monitoring, enhanced by Progent to accommodate your business so your computer support is proactive and automated. By uncovering potential trouble spots before they evolve into downtime, proactive monitoring can minimize inconvenient and expensive network breakdowns. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows environments, or environments based on a mix of platforms.
To contact Progent about emergency online help with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Online Help, phone 1-800-993-9400, or see Contact Progent.