For small companies in Appleton Wyoming, Progent provides help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Windows technology. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer testimonials). In addition, Progent can furnish the consultation CCIE-qualified engineers for complex infrastructure issues, as well as the services of CISA and CISSP-certified security consultants to help with high-level security design and disaster recovery planning.
Progent's remote support engineers offer exceptional value due to the fact that they have the practical experience and the advanced tools to solve the majority of information system issues rapidly. Efficient support lowers direct costs because solutions take up a smaller number of billable consulting minutes. Online help also eliminates the expense of sending a consultant to your location. Your organization saves even more in indirect expenses by reducing or eliminating network downtime and related losses resulting from business disruption, upset clients, idle employees, and de-focused management.
Progent's billing model for online help is structured to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you pay just for the services that you receive. Unlike many remote support companies, Progent requires no service activation surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing do away with scenarios where speedy. minor solutions manage to turn into big tabs. Progent's penchant for disposing of problems efficiently translates into your company spending less cash.
Progent's Online Support Tools
Through years of experience, Progent has fine tuned a set of customized technologies and proven processes that permit the highest degree of efficiency for online consulting and repair for small and midsize company IT networks. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's online support team to link to your environment without breaching system security.
Progent's sophisticated technical support database application maintains thorough histories describing the support that Progent's clients have been provided. Progent's team consultants have access to the history of services rendered to every Progent customer by every engineer. This archive of issues and repairs is structured as a readily accessible proprietary database that enables Progent's remote technical engineers to communicate their knowledge company-wide to ensure that the value of Progent's support services grows over time. Progent's high-level certifications and working relationships with major technology companies such as Cisco and Microsoft make available other vast technical support databases and permit quick access to vendors' internal product engineers with the result that Progent's remote consulting specialists can find the best resolutions quickly.
Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Network Support from Progent
To access Progent's remote services in Appleton Wyoming or to find out more about Progent's online support options, call Progent at
Remote Network Support Services Provided by Progent
Progent's online network support engineers have credentials in a comprehensive array of technologies. This broad scope of technical skills permits Progent's engineers to manage virtually any emergency that may occur in a small company information system. Certifications held by Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, and Design Professional.
To provide assistance to businesses with multi-platform environments, Progent also provides the support of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Remote support services Offered by Progent to small businesses in Appleton include:
Progent's UNIX/Linux consultants can offer emergency online help for diagnosing anomalies within UNIX, Linux, or Solaris networks powered by popular variants of UNIX including:
Progent also offers a full range of remote desktop consulting and support services including Microsoft Windows 7 migration help, moving to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining desktop configuration.
Progent's Help Desk sharing services make it possible for your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution built around the top PSA tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk consulting services can aid you in creating an efficient new Call Center or revamping your existing organization, selecting or customizing Help Desk software products to handle the unique needs of your company, or adding temporary phone support staff to supplement your in-house Help Desk Call Center resources during unusually busy events such as software migrations, mass updates, or installing new applications.
Progent's Help Desk Call Center staff of seasoned network professionals provides your clients in Appleton Wyoming rapid access to an efficient support resource with substantial experience providing telephone-based consulting and online troubleshooting for IT systems based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Call Center recognition as a key contributor to company performance, and Progent's intent is to solve and not merely track network issues.
Progent's Apple Mac consultants can nurture the imaginative elements of Apple Mac computing by providing remote help services and education in imaging, audio, and motion video. Progent's support professionals offer expertise in a variety of Mac creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with common jobs such as capturing or digitizing audio/video or configuring an audio/video production facility.
Online Network Monitoring Support
Progent can provide businesses in Appleton Wyoming online network and server monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring, customized by Progent to fit your environment so that your network support is proactive rather than reactive. By spotting looming problems before they result in crashes, system monitoring can avoid disruptive and expensive information system crises. Progent can also use network monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems based on multiple operating systems.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
City | Address | Phone | Link |
Appleton | 4321 W. College Ave, Suite 200 Appleton, WI 54914 United States |
(920) 843-5180 | Appleton Network Support Services |
Madison | 6709 Raymond Road Madison, WI 53719 United States |
(608) 416-1444 | Madison Network Support Services |
Milwaukee | 1345 N. Jefferson Milwaukee, WI 53202 United States |
(414) 800-2060 | Milwaukee Network Support Services |