For small companies in Appleton Wyoming, Progent offers support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Windows platforms. Progent has provided remote support to businesses in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent can furnish the consultation Cisco CCIE network specialists for challenging connectivity problems, plus the services of CISSP-accredited security consultants to help with high-level security design and disaster recovery planning.
Progent's online support engineers represent excellent leverage due to the fact that they are equipped with the practical background and the advanced tools to resolve the majority of information system problems quickly. Efficient support reduces immediate expenses since solutions accumulate a smaller number of billable minutes. Remote support also eliminates the cost of sending an engineer to your office. Your organization saves additionally with indirect costs by minimizing or eliminating system outages and related costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives.
Progent's billing policy for remote help is structured to maximize the impact of your IT service investment. Progent charges by the minute for telephone-based consulting, so you are billed exclusively for the support that you receive. In contrast to typical remote service firms, Progent asks for no startup fee or minimum job duration. Progent's one-minute granularity and simple policy for billing eliminate situations where speedy. minor solutions manage to turn into major invoices. Progent's skill at dealing with problems efficiently translates into your business saving money.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has refined a set of customized tools and field-tested processes which ensure the highest level of effectiveness for online technical support and troubleshooting for small and midsize business computer networks. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access enables the engineers of Progent's online support team to link to your network without compromising system security.
Progent's highly evolved service reporting application stores detailed records describing the support that Progent's clients have received. Progent's staff service personnel have the benefit of the history of assistance delivered to each Progent client by every consultant. This database of issues and resolutions is stored as an easily searchable internal database that permits Progent's online support engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's support improves over time. Progent's high-level accreditations and working associations with important industry leaders such as Cisco and Microsoft permit access to other vast technical databases and permit fast response from vendors' in-house support staff with the result that Progent's remote service experts can arrive at the best resolutions quickly.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's remote services in Appleton Wyoming or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT help, go to Immediate Emergency Support.
Remote Technical Services Provided by Progent
Progent's phone-based technical support experts possess advanced credentials in an extensive set of disciplines. This wide range of technical skills permits Progent's consultants to manage virtually any crisis that may crop up in a small company network. Certifications earned by Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional, and Design Associate.
To provide assistance to companies with mixed-platform environments, Progent also offers the skills of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Phone-based technical support services provided by Progent to companies in Appleton include:
Special Support Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a broad array of computer technology including system infrastructure, messaging solutions, system and process security, UNIX and Windows integration, VMware products for server consolidation and simplified administration, and transitioning from older applications to current MS Windows or Linux-based solutions. Progent's group-based methodology for solving technical problems promotes quick escalation, when required, to engineers with appropriate experience to tackle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can provide emergency online assistance for analyzing problems affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:
Major Linux versions for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for network infrastructure consultants, and validates a person's technical knowledge at the master level. CCIEs can deal with even the most intractable challenges surrounding network planning, deployment, maintenance, security, and repair. Cisco CCIEs operate closely with Cisco's internal engineers in analyzing anomalies with IOS network management utilities and coming up with workarounds or identifying software patches. CCIEs represent an exceptional cost-effectiveness since their broad expertise permits them to fix even the most difficult problems quickly. In common instances, less qualified consultants can wrestle for hours or even days with the same problems that a CCIE can resolve in minutes.
Few consulting providers make Cisco CCIEs accessible to help small and medium sized businesses. Progent offers quick phone contact with a CCIE so your company can receive timely help for complex network problems that are crippling worker productivity but are not within the comfort zone of your ordinary computer support providers. Progent's CCIE support experts can tie into your computer system via advanced remote support tools in order to perform fast, secure, and affordable analysis and repair.
Progent's CCIEs can provide consulting for the entire range of Cisco's top-selling family of infrastructure appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network technology.
Certified Microsoft Windows Support
Progent's Microsoft-premier remote support experts offer computer problem solving and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist you with a wide variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server deployment,
MS Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration consulting,
SharePoint 2019 planning and configuration, Microsoft Teams consulting, Microsoft Skype for Business migration support, Lync Server 2013 management and Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of online PC desktop services including Microsoft Windows 7 integration, moving to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Premier System Security Consultants
Progent's certified CISSP and ISSAP network security consultants offer a range of system protection services to strengthen the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows environment against attacks or assist your business to recuperate quickly following a damaging penetration. Security services available from Progent cover comprehensive security audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; quick recovery from virus and worm attacks; installing firewalls; building secure mechanisms for off-site and mobile connectivity; securing your email infrastructure against spam and DHA attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting support to help companies of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that combine local IT assets along with public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has more than two decades of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent can provide the services of seasoned online consulting experts for contract projects that small companies frequently need. Progent's rates for ongoing development or consulting tasks are determined based on the level of expertise of the consultants required. Progent's experience with these important fields of computer technology allows clients to complete major initiatives economically and on schedule. Progent's special remote consulting solutions include:
How Your Appleton Wyoming Company Can Contact Progent's Remote Support Professionals
Help Desk Services
Progent's Help Desk support alternatives for small businesses with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Standard Call Center services are well suited for small companies who don't have the resources to create an internal Help Desk Call Center but who need fast access to an efficient Help Desk with proficient telephone assistance plus the in-depth expertise to escalate the most challenging problems to high-level engineers.
Progentís shared Help Desk services make it possible for your business to split the load for Help Desk support transparently between your IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution based on the top professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can guide you in creating an effective new Help Desk or revamping your current one, selecting or modifying Help Desk Call Center software to handle the unique demands of your business, or adding temporary online personnel to supplement your existing Help Desk group during demanding scenarios like software transitions, mass updates, or rolling out new applications.
Progent's Call Center staff of experienced network consultants gives your customers in Appleton Wyoming quick communication with a dependable technical support group with substantial background delivering telephone-based support and remote repair service for IT systems based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Call Center the reputation as a significant enabler of business success, and Progent's goal is to resolve and not simply record IT issues.
Applications Support: Education, Development, and Troubleshooting
Progent's Applications Consulting Team provides phone-based advanced engineering expertise and training in key application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and training for popular Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office Word, and MS Office Excel. For more information about Progent's consulting, custom programming, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Apple Mac experts can support the imaginative components of Mac systems by providing phone-based consulting support and education in imaging, audio, and video. Progent's consultants offer expertise in a variety of Macintosh creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with common projects such as capturing or digitizing audio/video or putting together an audio/video production studio.
Online Network Monitoring Services
Progent can provide businesses in Appleton Wyoming online network monitoring services based on Microsoft System Center Operations Manager network monitoring, adapted by Progent to suit your environment so that your IT support is proactive and automated. By spotting potential problems before they grow into full-scale emergencies, automated monitoring can avoid disruptive and expensive network crises. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or environments that support multiple platforms.
To get in touch with Progent about emergency phone-based expertise with UNIX/Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
Progent locations in Wisconsin State