Fast and Affordable Online Help for Cheyenne Wyoming Computer Systems
For organizations located in Cheyenne Wyoming, Progent offers online technical support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote support to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure issues, plus the services of CISA and CISSP-qualified security consultants to handle high-level security architecture and troubleshooting issues.
Progent's online support experts provide excellent value due to the fact that they possess the real-world background and have access to the advanced tools required to resolve most network issues quickly. Efficient support lowers immediate costs because service calls require minimal billable consulting minutes. Online support also avoids the cost of sending a consultant to your site. Your organization benefits even more in incidental costs by reducing or eliminating system downtime and associated costs stemming from business discontinuity, upset clients, idle workers, and distracted management. Progent's advanced online technical support experience is particularly valuable for organizations that are dependent on public clouds for critical infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.
Progent's pricing policy for online support is structured to stretch your IT service investment. Progent charges by the minute for telephone-based consulting, so you pay exclusively for the services that you actually get. In contrast to many remote support organizations, Progent requires no startup charge or minimum job duration. Progent's one-minute granularity and clean model for billing avoid scenarios where speedy. minor repairs manage to end up as large tabs. Progent's skill at dealing with problems quickly means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered an array of customized technologies and proven processes that permit the maximum level of efficiency for remote technical support and repair for computer systems of all sizes. Progent provides safe VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's online support team to access your environment without violating system security.
Progent's proven customer support reporting application keeps detailed documentation of all service that Progent's clients have received. Progent's team consultants have access to the history of assistance provided to every Progent client by every Progent engineer. This history of issues and solutions is organized as a quickly exploitable support knowledge base that allows Progent's online support engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's advanced certifications and close associations with important industry leaders including Cisco and Microsoft open up additional extensive support databases and permit priority access to manufacturers' internal support staff so Progent's online service specialists can find optimal resolutions promptly.
Online support provided by Progent to companies in Cheyenne Wyoming include:
Authorized MS Windows Support
Progent's Microsoft-premier remote service professionals can provide network repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can help you with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of cost-effective PC desktop services to help your business to install, integrate, troubleshoot, and manage workstations and laptops powered by Microsoft Windows. Progent's PC desktop support services include offering Windows 10 integration support services plus Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure engineers, and validates an individual's networking skills at the expert level. Cisco CCIEs know how to resolve even the most stubborn issues associated with network planning, installation, administration, compliance, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's in-house support staff in isolating problems with Cisco IOS Software network management tools and developing workarounds or identifying software patches. CCIEs are an exceptional value since their deep experience enables them to fix problems rapidly. In typical instances, less seasoned service providers can wrestle for hours or even days with identical tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can tie into your network by means of state-of-the-art remote troubleshooting tools to perform fast, safe, and affordable analysis and repair.
Fort Collins Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Fort Collins and Southern Wyoming Areas.
Progent locations in Fort Collins Metro Area
Progent's CCIEs can provide expertise in the complete line of Cisco's industry-leading family of infrastructure devices by offering consulting services that include:
CISM and CISSP Certified System Security Specialists
Progent's accredited CISM and CISSP security and compliance experts can provide a variety of system protection solutions to improve the immunity of your Windows, Apple macOS and OS X, or Linux network against assaults or help you to clean up rapidly after a damaging breach. Security consulting services available from Progent cover in depth data security and compliance evaluation utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast cleanup after virus and worm attacks; configuring firewalls; building safe mechanisms for off-site and mobile access; defending your email system from viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online consulting support to help organizations of any size integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that combine on-premises IT assets as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience delivering advanced consulting support remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a consistent runbook for restoring services quickly after a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, upgrades and patches and can generate audit reports to verify complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help your organization to design, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite used for managing private and hybrid cloud environments that deliver maximum availability, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high level of automation independent of the hardware used by the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer online support services to address a wide range of computer technologies such as system architecture, messaging solutions, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and easy management in environments that incorporate Linux with Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also help with migration from older applications to Windows or Linux-powered solutions. Progent's team-based methodology for resolving technical problems promotes fast escalation, if necessary, to consultants with appropriate experience to handle challenging situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX and Linux consultants can offer urgent remote assistance troubleshooting problems affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate services intended to enable small and mid-size organizations to benefit from the same advanced IT solutions deployed by many of the world's leading enterprises. Progent's ProSight suite of IT management outsourcing services covers all key aspects of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with advanced backup/restore technology vendors to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS services manage and monitor your backup processes and allow non-disruptive backup and rapid restoration of vital files, applications, system images, and VMs. ProSight DPS lets you protect against data loss caused by equipment failures, natural calamities, fire, malware such as ransomware, human mistakes, ill-intentioned insiders, or software bugs. Managed services in the ProSight DPS family include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these fully managed services are best suited for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security companies to provide centralized control and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, optimize and debug their connectivity appliances such as routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management staff and your Progent consultant so that any potential problems can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security standards, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's ability either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup system that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for special IT projects. Billing charges for longer-term consulting tasks are determined according to the level of expertise of the engineers required. Progent's background in these important fields of information technology enables clients to execute major initiatives economically and on schedule. Progent's special online engineering solutions include:
How Your Cheyenne Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Expertise
Progent's Call Center programs for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all facets of remote desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve the most problems.
Progentís Help Desk sharing services allow your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution based on the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Call Center team of seasoned information technology experts gives your workers in Cheyenne Wyoming instant access to a reliable technical support group with extensive background providing telephone-based consulting and online repair service for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Call Center perception as a solid contributor to business productivity, and Progent's target is to fix and not merely record IT problems.
- Applications Support: Education, Customization, and Problem Solving
Progent's Applications Experts staff provides remote advanced engineering expertise and education in specific application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, customization, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's expertise, programming, and education offerings, go to Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver organizations in Cheyenne Wyoming online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager for your environment so your IT maintenance is proactive and automated. By spotting potential trouble spots before they expand into network outages, system monitoring can avoid stressful and expensive service crises. Progent can also utilize system monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or networks that incorporate a combination of OS platforms.
To get in touch with Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or see Contact Progent.
For businesses and startups in Cheyenne Wyoming, Progent's online computer support specialists are ready to deliver effective and economical system help the instant your business needs it. More than a decade of delivering remote tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to refine online connectivity technology to repair computer problems quickly while eliminating the expense and lost time associated with in-person support visits.
Even if your Cheyenne organization works with a regular independent support technician or employs a full time organization that can handle common network issues, Progentís Microsoft certified consultants can offer a convenient and transparent remote expansion of your local resources for situations when your regular service personnel either lack the bandwidth or the experience to address sudden system crises or especially challenging integration projects.
Details of Progent's Remote Computer Services for Cheyenne Wyoming
Progent's online support, Internet-based repair, network security consulting, and network management services offer businesses in Cheyenne Wyoming unparalleled leverage for your support budget. Whether you need one-time phone help and Internet-based network repair or ongoing Help Desk support and network administration, Progent's experts can deliver your office enterprise-level network support while allowing you to eliminate the expense and administration overhead of running a large internal IT staff. Highlights of Progent's online help services include:
- Fast Phone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to companies in Cheyenne Wyoming and is also ideal for networks in more remote areas that lack consultants with proven experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has access to a wide selection of Microsoft support tools, technical information, and continuing education.
- By the Minute Rates to Minimize Expenses
Progent provides remote support on a by-the-minute basis, so you are billed only for the support you use. Progent asks for no minimum charge for online help and imposes no ongoing subscription fee for support services provided during regular working hours. This saves you from facing big invoices for quick repairs.
- Availability of Cisco Network Architecture Professionals
Progent's certified experts for Cisco can provide the services of on-staff specialists with experience in designing, implementing, and supporting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Experts Consulting
Progent's core support offerings include technology integration, MS Exchange consulting, network security design, and Help Desk sharing services. Progent's Experts group can provide world-class consulting expertise in critical business applications. Support offered by the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Support and Customization
MS Project and Project Online Support
Microsoft Office 365 integration consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Expertise
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Solaris Help
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle Project Management and Software Programming
MySQL DBA Services and Software Programming
Amazon MWS Software Design and Programming
By offering a full service centralized resource for IT generalists and specialists, Progent is able to tailor timely, inexpensive, and thorough information technology solutions that meet the special requirements of your business.
- State of the Art Remote Connectivity Tools
Secure online access allows Progent's service experts to see precisely what your customers see. This makes it possible to find quick fixes to issues that could otherwise demand a costly personal service call. State-of-the-art remote access tools and experienced engineers together allow Progent to repair most network issues rapidly and affordably. Progent is a pioneer in online support and remote system tracking.
- Support for Popular VPN Gateways
Progent supports secure Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- 24-hour Service for High Network Availability
For businesses with mission-critical applications, Progent can provide optional round-the-clock online support services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager 2007, this service can help produce high system uptime.
- Help Desk Call Center
Progent's Help Desk support programs are intended specifically for budget-conscious businesses whose workers require immediate recourse to a Help Desk service with expert phone support and full escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of technical experience, fine tuned remote support software, and understanding of enterprise networking allow businesses to avoid the pitfalls of excessive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house resources.
Progent adds value by providing:
How Does My Business Begin Getting Online Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on professional background, at the front lines of IT support, performing a wide variety of technical tasks for an extensive array of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting staff. This ensures that you get not only world-class technical skills, but also a consultant with proven methods for applying technical knowledge to fix actual network problems quickly.
- Value Pricing
Progent's pricing model is to bill for online service and in-person visits by the minute. As a result, you pay only for received support. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and requires no retainer for services provided during regular working hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for fast solutions so you won't be tempted to permit minor problems to fester.
- Full Records of IT Services
Progent has created a comprehensive service reporting system that stores and formats complete documentation for all billed support activities. Unlike many independent consultants or local support organizations who provide minimal documentation or details of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation sent by each consultant to every customer. The practice of detailing and archiving support activity allows more effective support and avoids a variety of typical misfortunes such as when a support client is virtually held captive to a consultant who wonít let go of vital service information.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to offer round-the-clock network monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By revealing potential problems before they result in lost productivity, system monitoring can keep your IT network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.