Fast Online Technical Support for Cheyenne Computer Networks
For businesses in Cheyenne or anywhere in the state of Wyoming, Progent offers online help for computer systems based on Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote support to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging networking problems, as well as the services of CISA and CISSP-certified security experts to help with high-level security architecture and troubleshooting issues.
Progent's remote support experts offer exceptional leverage because they have the real-world experience and have access to the sophisticated tools needed to resolve most network issues rapidly. Efficient support lowers direct expenses since service calls accumulate fewer chargeable minutes. Remote help also eliminates the cost of dispatching an engineer to your location. Your organization saves additionally with incidental costs by reducing or avoiding system downtime and related losses resulting from business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive remote consulting experience is especially important for businesses that rely on public clouds for vital infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an option.
Progent's pricing policy for remote support is designed to stretch your IT service investment. Progent charges per minute for telephone-based assistance, so you pay only for the support that you actually get. Unlike typical remote support firms, Progent asks for no startup charge or minimum fees. Progent's one-minute granularity and simple model for billing save you from situations where fast repairs manage to end up as major tabs. Progent's skill at solving technical issues quickly means your business saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of customized tools and field-proven processes which permit the highest degree of efficiency for online consulting and troubleshooting for information networks of all sizes. Progent provides protected VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the staff of Progent's remote service group to link to your company's environment without breaching corporate security.
Progent's proven technical support reporting application stores detailed records of all service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the specifics of support rendered to every Progent customer by every engineer. This archive of trouble tickets and fixes is structured as an easily exploitable internal knowledge base that permits Progent's online support professionals to share their knowledge company-wide to make sure that the value of Progent's support services grows daily. Progent's extensive list of accreditations and close relationships with key technology companies including Cisco and Microsoft make available additional massive technical support knowledge bases and allow priority access to manufacturers' in-house product engineers so Progent's remote service specialists can determine optimal solutions quickly.
Remote support offered by Progent to customers in Cheyenne and anywhere in the state of Wyoming include:
Certified Windows Support
Progent's Microsoft-premier remote support engineers offer computer system repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist you with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 integration,
MS Exchange Server 2016 migration, Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration consulting, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of affordable desktop support services to assist you business to deploy, integrate, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's desktop consulting services include offering Windows 10 upgrade help as well as System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the administration of your PCs and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure engineers, and certifies a person's networking knowledge at the expert level. CCIEs can resolve even the most stubborn issues occurring in network design, installation, management, compliance, and problem solving. CCIEs work with the highest priority with Cisco's internal product support engineers in isolating problems with IOS network management tools and developing alternate approaches or locating program patches. Cisco CCIEs offer excellent value because their deep experience permits them to resolve problems rapidly. In common instances, less qualified consultants can struggle for many hours or days with identical problems that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE support experts can connect to your network via advanced on-line support technology to perform quick, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs offer help for all of Cisco's top-selling family of connectivity appliances by providing consulting services that include:
CISM and CISSP Certified System Security Specialists
Progent's certified CISM and CISSP cybersecurity consultants offer a range of security services that can bolster the immunity of your Windows, Apple macOS and OS X, Linux network against attacks or help you to clean up quickly after a damaging penetration. Security consulting services available from Progent include: comprehensive information security assessment using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; fast recuperation from malicious attacks; installing firewalls; designing safe mechanisms for remote and mobile connectivity; securing your email infrastructure against viruses, spam and DHA attacks; and managing round-the-clock network monitoring.
Progent offers advanced online consulting services to help businesses of all sizes connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that combine physical resources along with cloud services. To help you to incorporate cloud services with networks, Progent offers a range of cloud integration support services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a consistent workflow for restoring services quickly after a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and patches and can generate reports to verify full service restoration, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud used for managing private and public cloud and hybrid cloud environments that provide high availability, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high degree of automation independent of the hardware used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide phone-based consulting services to address a wide spectrum of information technologies including network architecture, email systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and easy administration in environments that include Linux and Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux-based solutions. Progent's team-oriented methodology for solving network problems promotes fast escalation, when required, to engineers with task-relevant expertise to tackle complex scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can offer urgent online assistance analyzing anomalies within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price services designed to allow small and mid-size businesses to benefit from the same cutting-edge technology used by many of the world's top enterprises. The ProSight series of network management outsourcing services covers all key facets of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching AV tools. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the entire threat lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your company's unique needs and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital files, applications and VMs that have become lost or damaged due to hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver world-class support to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to deliver centralized control and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management personnel and your Progent consultant so all looming problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your core network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with information security regulations, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's ability to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup system that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for special IT projects. Progent's charges for longer-term consulting projects are set based on the level of expertise of the engineers required. Progent's background in these special fields of information technology allows clients to execute critical projects within budget and on time. Progent's project-based online consulting solutions include:
How Your Cheyenne Business Can Contact Progent's Remote Service Experts
Help Desk Support
Progent's Help Desk support alternatives for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues.
Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation platform for handling end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk team of seasoned information technology consultants provides your clients in Cheyenne or anywhere in the state of Wyoming fast contact with a large support resource with years of experience offering telephone-based support and online repair service for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk recognition as a solid enabler of company success, and Progent's intent is to resolve and not just report network issues.
- Business Applications Services: Training, Development, and Integration
Progent's Applications Experts Group offers remote and in-depth consulting support and training in special business application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and education for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out more information about Progent's consulting, programming, and training offerings, refer to Progent's Business Application Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent can deliver businesses in Cheyenne, or anywhere in the state of Wyoming, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager for your business so that your network support is proactive and automated. By detecting emerging problems before they expand into downtime, system monitoring can minimize inconvenient and expensive information system failures. Progent can also use network monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or systems that incorporate multiple OS platforms.
To contact Progent about emergency remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Cheyenne or throughout the state of Wyoming, Progent's phone-based network support engineers can deliver effective and economical system help the instant your organization requires it. Long experience offering remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to fine tune online access tools to fix network problems rapidly while avoiding the cost and lost productivity associated with on-premises support calls.
Even if your Cheyenne organization relies on a local freelance consultant or employs a full time organization that can deal with the majority of network problems, Progentís Microsoft and Cisco certified consultants can still offer a convenient and transparent virtual expansion of your local resources for situations when your usual IT support personnel either don't have the time or the experience to fix sudden network emergencies or particularly challenging integration projects.
Advantages of Progent's Network Help for Businesses in Cheyenne
Progent's online support services enable your Cheyenne organization to enjoy the advantages of on-call, enterprise-class IT support without the cost of managing an in-house IT staff. Your information system will acquire greater strategic worth by becoming more available, efficient, and secure. Benefits to your company include:
- Convenient virtual expansion of your on-site support resources
With most organizations in Cheyenne and throughout Wyoming, nearby computer support resources, whether consisting of independent consultants or an internal IT staff, can solve typical network problems. However, serious problems might spring up when local support personnel are too busy or absent, and some problems may stem from IT products that is unfamiliar to your usual support people. In these cases, Progent's online support professionals give you a convenient, fast, and affordable way to augment your local resources and to convey valuable knowledge to improve your capability to deal with downstream problems locally.
- Reduced Dependence on Individual Consultants
For IT support, smaller offices often depend on individual freelance service providers. Although independent consultants carry smaller overhead than larger service firms and can afford to charge marginally less, they are sometimes overbooked, making it hard to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, ill, on a trip, or in training, the lack of fallback help may require your company to go without help during an IT crisis. As your company expands, network downtime and problems with critical software become more costly. The budget you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent offers a reliable source of reserve support experts to insure your IT system stays available.
- Build a Solid Basis for Seamless Growth
Organizations typically begin with an IT architecture created on a shoestring budget. Lacking a strong infrastructure, slap-dash fixes often get thrown on top of an unstable foundation. As a company grows, stability and scalability problems can hinder the productivity of the business. Such poorly designed environments require proper analysis, intelligent long-term planning, and broad-based IT expertise to upgrade to a network infrastructure that can offer the solid foundation to handle critical business requirements and simplify future expansion.
- Interact with Problem Solvers Rather Than Technology Resellers
Smaller offices need advice and technical training to negotiate an increasingly complex maze of technology options available for promoting business success and enhancing efficiency. They do not need a network engineer who is trying to sell a certain vendor's products. IT support and product selling can result in a situation where the recommended
solution is built around a predetermined product instead of the true needs of a client. Progent avoids these dilemmas by offering only services instead of products. This allows Progent to align technical expertise with the real needs of clients.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of technical expertise, refined remote support software, and familiarity with corporate IT enable companies to avoid the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched internal resources.
Progent stands out by providing:
How Does Our Company Begin Getting Remote Computer Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average longer than ten years of real-world industry background, in the trenches of IT support, executing a wide variety of IT tasks for a large mix of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support personnel. This guarantees that you get not only expert technical capability, but also a support engineer with field-tested methods for applying computer knowledge to solve real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for online service and in-person help by the minute. Consequently, you are billed just for received support. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no minimum charge and requires no retainer for support services delivered during normal working hours. Many service firms demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick solutions so you will not be tempted to permit simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their scope, Progent can concentrate on offering high-value services where Progent has few competitors. Companies who work with trusted independent service providers or who employ in-house IT staffs benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more robust, secure, and productive.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service companies to offer round-the-clock remote tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating potential issues before they result in lost productivity, system monitoring can keep your information network from painful and expensive service losses.
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.