Fast Remote Support for Cheyenne Wyoming Computer Networks
For companies located in Cheyenne Wyoming, Progent offers online technical support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote support to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to solve challenging infrastructure issues, as well as the services of CISA and CISSP-certified cybersecurity consultants to help with high-level security design and troubleshooting issues.
Progent's online support experts offer exceptional value because they have the practical experience and are equipped with the advanced tools needed to solve most network issues rapidly. This lowers direct costs because service calls use up minimal billable minutes. Remote help also avoids the expense of dispatching an engineer to your site. Your company saves even more in indirect costs by reducing or eliminating system downtime and associated losses stemming from business disruption, upset clients, idle employees, and de-focused management. Progent's extensive remote technical support experience is particularly helpful in environments that depend on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an alternative.
Progent's billing model for remote support is structured to stretch your IT service dollar. Progent charges per minute for phone consulting, so you pay only for the support that you receive. Unlike typical remote service organizations, Progent requires no startup surcharge or minimum fees. Progent's one-minute billing unit and clean model for pricing prevent scenarios where speedy. minor fixes manage to turn into substantial tabs. Progent's penchant for handling technical issues efficiently means your business saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a collection of customized technologies and proven methodologies which allow the maximum degree of efficiency for online engineering help and troubleshooting for IT systems of all sizes. Progent provides protected VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the staff of Progent's Technical Response Center to communicate with your company's environment without violating corporate security.
Progent's powerful customer support reporting system keeps thorough records describing the support that Progent's customers have received. Progent's authorized engineers have the benefit of the records of assistance provided to every customer by any Progent consultant. This archive of issues and fixes is stored as a readily exploitable proprietary knowledge base that allows Progent's online technical experts to share their knowledge with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's extensive list of accreditations and close associations with key technology companies such as Cisco and Microsoft open up additional extensive technical support databases and permit priority access to manufacturers' internal support staff with the result that Progent's online service experts are able to arrive at optimal resolutions in the least time.
Online technical services available from Progent to customers in Cheyenne Wyoming include:
Authorized MS Windows Support
Progent's Microsoft-premier remote support professionals can deliver network troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can help you with a broad range of technology support such as Windows Server 2022 solution design and integration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint 2016 migration support, Microsoft Teams configuration help, Skype for Business Server planning and deployment support, Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of affordable desktop consulting and support services to assist you company to install, integrate, troubleshoot, and manage workstations and laptops based on Windows. Progent's desktop consulting services cover areas such as offering Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the administration of your PCs along with your cloud-connected mobile devices.
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure consultants, and validates a person's networking knowledge at the expert level. CCIEs can deal with the most difficult problems associated with network design, installation, maintenance, security, and repair. CCIEs operate with the highest priority with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network administration tools and developing workarounds or locating software updates. Cisco CCIEs provide excellent cost-effectiveness since their deep expertise allows them to solve problems rapidly. In typical instances, less experienced consultants can struggle for hours or days with the same tasks that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE certified support experts can interface to your network using advanced remote support tools in order to perform efficient, secure, and affordable diagnosis and repair.
Fort Collins Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Fort Collins and Southern Wyoming Areas.
Progent locations in Fort Collins Metro Area
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's popular family of infrastructure devices. Cisco networking support provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support, Cisco Nexus switch support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco VoIP phones and IP video phones solutions and wireless VoIP phones configuration, Cisco Meraki wireless access point layout and set up, Aironet APs engineering help, Cisco WiFi controllers integration consulting, Cisco Security and VPN Consulting expertise, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's qualified CISM and CISSP cybersecurity experts can provide a variety of system protection services to strengthen the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or help your company to clean up quickly after a damaging breach. Security services offered by Progent include: thorough network security and compliance assessment utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; quick recovery from malicious assaults; setting up firewalls; establishing secure techniques for off-site and mobile communication; securing your messaging infrastructure against spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide advanced online consulting to help businesses of any size connect their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine physical resources along with public cloud services. To help you to integrate cloud services with networks, Progent offers a range of cloud integration support services that include Microsoft 365 Exchange Online integration solutions with local Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a repeatable workflow for recovering applications and services quickly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also supports non-disruptive testing for site recovery, upgrades and fixes and can produce reports to confirm full service recovery, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high degree of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer online support services to cover a broad spectrum of computer technologies including network infrastructure, messaging solutions, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and simplified administration in environments that include Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux-powered environments. Progent's group-oriented methodology for resolving network problems promotes fast escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This expedites repair of critical problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can provide urgent remote assistance diagnosing problems within UNIX/Linux networks powered by popular derivatives of UNIX including:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price managed services designed to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the industry's leading corporations. The ProSight series of network management outsourcing services addresses all critical facets of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to defend endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack progression including filtering, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you prove compliance with legal and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with leading backup product companies to create ProSight Data Protection Services (DPS), a portfolio of offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup processes and enable non-disruptive backup and rapid restoration of vital files, applications, system images, and virtual machines. ProSight DPS lets your business recover from data loss caused by hardware failures, natural disasters, fire, malware like ransomware, user error, malicious employees, or software bugs. Managed services in the ProSight Data Protection Services portfolio include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these managed backup services are most appropriate for your network.
- Patch Management: Patch Management Services
Progent's managed services for patch management offer organizations of any size a flexible and cost-effective alternative for assessing, validating, scheduling, applying, and tracking updates to your ever-evolving IT network. In addition to optimizing the protection and functionality of your IT environment, Progent's software/firmware update management services allow your in-house IT team to focus on line-of-business initiatives and tasks that derive the highest business value from your information network. Learn more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo MFA managed services utilize Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation with Apple iOS, Android, and other personal devices. Using 2FA, when you sign into a protected online account and give your password you are requested to verify who you are on a unit that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be used for this second form of ID validation including an iPhone or Android or watch, a hardware token, a landline phone, etc. You can register multiple validation devices. For more information about ProSight Duo identity authentication services, go to Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to deliver centralized management and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, track, optimize and debug their networking hardware like routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding appliances that require important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network running at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT personnel and your Progent consultant so that all potential problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and managing your network documentation, you can save as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security requirements, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's preparedness either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup system that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for special information technology projects. Billing rates for ongoing consulting projects are set according to the qualifications of the engineers involved. Progent's background in these special fields of computer technology enables customers to execute critical initiatives economically and on time. Progent's project-based remote engineering solutions include:
How Your Cheyenne Business Can Contact Progent's Online Service Experts
Help Desk Call Center Expertise
Progent's Help Desk support programs for companies with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progentís Co-managed Help Desk services allow your business to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading PSA tool for managing service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Call Center staff of veteran network consultants gives your clients in Cheyenne Wyoming instant access to a dependable network service group with years of background offering phone help and online repair service for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk recognition as a major contributor to company productivity, and Progent's intent is to fix and not simply record IT issues.
- Applications Services: Education, Development, and Troubleshooting
Progent's Applications Experts staff offers remote and in-depth engineering expertise and education in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for Microsoft applications such as CRM, MS Office Project, Microsoft 365 Word, and Office Excel. For more information on Progent's consulting, custom development, and education offerings, visit Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of System Center 2016, extend or optimize your current one, migrate smoothly from a previous version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers companies in Cheyenne Wyoming online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to fit your business so that your network support is proactive and automated. By exposing possible issues before they grow into network outages, automated monitoring can head off stressful and expensive network breakdowns. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems based on a variety of operating systems.
To contact Progent about emergency online help with Windows, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Cheyenne Wyoming, Progent's online network support specialists are ready to provide expert and economical system support whenever your company needs it. Long experience delivering online repair services has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine remote connectivity technology to fix network problems rapidly while avoiding the cost and lost time associated with on-site support calls.
Even if your Cheyenne organization works with a local freelance support technician or employs an in-house organization that can deal with typical computer problems, ProgentÔŅĹs Microsoft certified engineers are available to offer an easy and transparent virtual extension of your local resources in cases when your regular service personnel either lack the time or the knowledge to handle unexpected network emergencies or particularly tough integration problems.
Details of Progent's Online Network Support for Cheyenne Wyoming
Progent's phone help, Internet-based repair, network security consulting, and network management services offer offices in Cheyenne Wyoming the greatest leverage for your support budget. Whether you require one-time phone help and remote network repair or full-time Help Desk call center services and network management, Progent's professionals can provide your organization enterprise-level network support while permitting you to eliminate the cost and administration overhead of carrying a large internal IT organization. Key features of Progent's online help program include:
- Fast Telephone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to offices in Cheyenne Wyoming and is also ideal for networks in geographic areas that lack technicians with in-depth experience supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has access to a broad array of Microsoft support tools, service information, and continuing training.
- By the Minute Rates to Minimize Costs
Progent offers online help on a minute-by-minute billing plan, so you are billed only for the services you receive. Progent asks for no minimum fee for phone help and requires no monthly retainer for services delivered during normal business hours. This saves you from paying big invoices for simple fixes.
- Availability of Cisco Certified Network Design Professionals
Progent's certified experts for Cisco can provide the services of on-staff professionals who have experience in planning, deploying, and managing networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, high-availability, and protected infrastructure for local and remote networking.
- Application Experts Team
Progent's core consulting services include system integration, Microsoft Exchange Server expertise, system security planning, and Help Desk Co-management services. Progent's Application Experts Team can provide in-depth consulting expertise in critical business applications. Support available from the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
MS Project Expertise
Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Expertise
BI Reporting Development and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle DBA Services and Application Programming
MySQL Project Management and Application Development
Apple Macintosh Integration
Amazon Marketplace Web Service Application Development
By providing a full service centralized resource for network generalists and application experts, Progent can tailor fast, affordable, and comprehensive information technology solutions that align with the special requirements of your business.
- Sophisticated Remote Connectivity Software
Secure online access permits Progent's service professionals to observe exactly what your users see. This makes it easier to produce fast solutions to problems that could otherwise require an expensive personal visit. Sophisticated remote access software and experienced engineers together allow Progent to repair most IT issues rapidly and economically. Progent is an industry leader in online support and automated system monitoring.
- Compatibility with Leading VPN Products
Progent can provide safe Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.
- Round-the-Clock Service for Maximum Network Uptime
For companies with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure maximum system uptime.
- Help Desk Services
Progent's Help Desk support services are intended especially for budget-conscious businesses whose clients need immediate access to a Help Desk service with effective phone support and complete escalation capability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT expertise, fine tuned support software, and familiarity with enterprise networking allow companies to escape the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance consultants, or limited in-house IT help.
Progent adds value by offering:
How Does My Business Begin Receiving Remote Technical Help from Progent?
- Certified Knowledge of Microsoft's Entire Family of Servers
Progent offers world-class support for Microsoftís powerful server products with services such as Microsoft Windows Server 2022 solution design and migration services, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support services, Windows Server 2008 expertise, Microsoft Windows 2003 upgrades, Microsoft Exchange 2019 deployment, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus MS SQL Server 2019 integration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-site visits per minute. Consequently, you are charged exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in regions where Progent provides on-site support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no minimum charge and asks no monthly commitment for services provided during normal working hours. Many support firms demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for quick repairs so you won't be forced to allow less critical problems to fester.
- Complete Documentation of IT Services
Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all delivered services. Unlike many freelance consultants or local support organizations who offer scant documentation or specifics of services performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service reports transmitted by each consultant to each customer. The discipline of documenting and organizing support records allows more effective service and avoids a slew of typical problems such as when a service customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to offer round-the-clock system monitoring services powered by MS System Center Operations Manager. MS Operations Manager allows your computer support to be proactive instead of reactive. By anticipating potential issues before they cause lost productivity, system monitoring can keep your IT network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.