Fast and Affordable Online Help for Cheyenne Wyoming Computer Systems
For organizations located in Cheyenne Wyoming, Progent offers remote support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure issues, as well as the assistance of CISA and CISSP-qualified cybersecurity consultants to handle advanced security design and diagnostic issues.
Progent's online support engineers offer excellent value due to the fact that they have the practical background and are equipped with the sophisticated technology necessary to resolve the majority of network issues quickly. This reduces immediate expenses since solutions accumulate fewer chargeable minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your company saves additionally in incidental costs by reducing or eliminating system outages and related costs resulting from business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's extensive online technical support know-how is especially valuable for businesses that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.
Progent's pricing model for remote help is structured to leverage your IT service dollar. Progent charges by the minute for phone consulting, so you are invoiced only for the services that you receive. Unlike typical online support organizations, Progent requires no service activation charge or minimum fees. Progent's one-minute granularity and clean policy for billing avoid scenarios where speedy. minor fixes manage to turn into substantial bills. Progent's skill at disposing of technical issues quickly means you saves money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of customized tools and field-proven processes which allow the highest degree of effectiveness for online help and repair for information networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the staff of Progent's Technical Response Center to connect to your company's computer system without compromising system security.
Progent's proven service database system keeps extensive histories of the support that Progent's clients have received. Progent's team engineers have the benefit of the specifics of support delivered to each Progent customer by any engineer. This database of problems and resolutions is structured as a conveniently retrievable internal knowledge base that enables Progent's remote support engineers to share their knowledge with the whole team to ensure that the value of Progent's support services improves over time. Progent's high-level accreditations and working relationships with key vendors including Cisco and Microsoft make available other extensive technical support knowledge bases and permit priority response from manufacturers' in-house product engineers so Progent's remote consulting specialists can come up with the best resolutions quickly.
Online technical support services available from Progent to customers in Cheyenne Wyoming include:
Certified Microsoft Windows Expertise
Progent's Microsoft-premier remote support experts can provide network troubleshooting and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can help you with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration consulting, Microsoft Teams consulting, Skype for Business Server migration consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective PC desktop consulting and support services to assist you business to install, integrate, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's desktop support services cover areas such as providing Windows 10 migration support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the management of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure professionals, and validates a person's network technology knowledge at the master level. Cisco CCIEs know how to handle even the most difficult challenges occurring in network infrastructure planning, integration, administration, security, and repair. CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS Software network management utilities and coming up with alternate approaches or identifying software patches. Cisco CCIEs offer excellent value since their depth of expertise allows them to fix problems quickly. In typical instances, less seasoned consultants can wrestle for hours or even days with identical problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can communicate with your computer system via the latest remote troubleshooting technology in order to perform efficient, safe, and affordable diagnosis and repair.
Fort Collins Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Fort Collins and Southern Wyoming Areas.
Progent locations in Fort Collins Metro Area
Progent's Cisco CCIEs can provide help for the complete line of Cisco's popular selection of connectivity devices by offering services such as:
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of security solutions to improve the safety of your Microsoft Windows, macOS and OS X, Linux network against assaults or help your company to recover rapidly after a damaging penetration. Security solutions available from Progent include: comprehensive network security audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick recuperation from virus and worm attacks; installing firewalls; designing safe techniques for remote and mobile access; protecting your messaging system from viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide advanced online consulting to help companies of all sizes integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid network models that seamlessly combine on-premises resources as well as public clouds. To help you to integrate public clouds with networks, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has over 20 years of background delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a consistent runbook for recovering services rapidly following an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also supports non-intrusive testing for disaster recovery, updates and fixes and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation regardless of the physical components used by the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide phone-based consulting services to address a broad spectrum of computer technologies such as network infrastructure, messaging solutions, system and operational security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and easy administration in environments that combine Linux with Microsoft Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also help with migration from older applications to Windows or Linux-based environments. Progent's team-oriented approach to solving technical problems enables quick escalation, if necessary, to engineers with appropriate experience to handle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and cuts service expense.
Major Linux variants for which Progent can provide expertise include:
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price services intended to allow small and medium-size businesses to benefit from the same advanced IT solutions deployed by many of the world's top enterprises. Progent's ProSight suite of network monitoring and management services covers all key facets of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the entire malware attack progression including filtering, identification, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you demonstrate compliance with government and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital data, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to provide centralized control and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when problems are detected. By automating tedious network management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT personnel and your Progent consultant so any potential problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The interview is designed to evaluate your organization's preparedness either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup/recovery environment that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract information technology programs. Progent's rates for ongoing development or consulting projects are set according to the qualifications of the consultants required. Progent's background in these special areas of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's special online consulting solutions include:
How Your Cheyenne Company Can Contact Progent's Remote Service Experts
Help Desk Support
Progent's Help Desk Call Center support programs for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all aspects of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems.
Progent's Call Center consulting expertise can assist you in building an effective new Help Desk or revamping your current organization, evaluating or enhancing Call Center software to handle the particular needs of your business, or adding temporary online staff to work with your internal Call Center team to deal with high-demand situations such as software migrations, mass updates, or installing new business software.
Progent's Help Desk Call Center team of experienced information technology experts offers your clients in Cheyenne Wyoming immediate communication with a large technical support group with extensive background delivering phone help and remote repair service for computer environments powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk Call Center the reputation as a significant driver of company efficiency, and Progent's target is to resolve and not simply annotate network issues.
- Business Applications Support: Education, Development, and Troubleshooting
Progent's Applications Consulting staff offers remote professional engineering support and education in specific business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, custom programming, and education for Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's consulting, customization, and education services, refer to Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; cohesive integration of heterogeneous environments that include Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of System Center 2016, extend or tune your current one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers businesses in Cheyenne Wyoming online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to accommodate your business so your computer maintenance is proactive rather than reactive. By exposing looming trouble spots before they expand into network outages, proactive monitoring can minimize inconvenient and expensive network crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or systems that incorporate a combination of operating systems.
To contact Progent about emergency online assistance with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Cheyenne Wyoming, Progent's phone-based computer support engineers are ready to provide professional and cost-effective system support whenever your organization needs it. Long experience offering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine remote access technology to fix computer problems rapidly while eliminating the cost and lost productivity that comes with on-premises service visits.
Even if your Cheyenne business has a local independent support technician or maintains a full time organization that know how to deal with day-to-day network problems, Progentís Microsoft certified consultants can still offer a convenient and transparent remote extension of your on-site resources in cases when your usual service personnel either lack the availability or the expertise to address unexpected system crises or especially complicated integration problems.
Details of Progent's Online Computer Services for Cheyenne Wyoming
Progent's phone support, remote repair, network security consulting, and network management services offer companies in Cheyenne Wyoming unparalleled leverage for your support budget. Whether you require one-time phone help and remote troubleshooting or ongoing Help Desk services and network administration, Progent's professionals can provide your business world class IT support while allowing you to eliminate the cost and hassle of carrying a large internal IT organization. Key features of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to offices in Cheyenne Wyoming and is also ideal for networks in more remote regions that have a limited supply of consultants with proven experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner consulting company, Progent has access to a broad array of Microsoft support utilities, service information, and continuing education.
- By the Minute Rates to Reduce Costs
Progent provides online help on a by-the-minute basis, so you are charged only for the support you use. Progent requires no minimum charge for phone support and requires no monthly retainer for support services provided during normal working hours. This keeps you from paying big invoices for simple fixes.
- Access to Cisco Network Infrastructure Specialists
Progent's registered experts for Cisco can provide access to authorized professionals who have experience in planning, implementing, and troubleshooting networking solutions powered by Cisco products. Progent can provide a CCIE or CCNP to show you how to create high-speed, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's basic support offerings include system integration, Microsoft Exchange Server consulting, corporate security design, and shared Help Desk services. Progent's Application Experts Team offers in-depth consulting support in critical business applications. Support offered by the Application Experts staff covers:
Dynamics GP Consulting and Customization
Microsoft Project Expertise
Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Help
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Database Administration and Application Development
MySQL Management Support and Software Design
Amazon MWS Software Design and Programming
By providing a full service one-stop resource for IT generalists and specialists, Progent is able to deliver fast, cost-effective, and comprehensive IT solutions that match the special needs of your business.
- State of the Art Remote Connectivity Tools
Protected online access allows Progent's service experts to observe precisely what your users see. This makes it easier to produce fast fixes to problems that could otherwise demand an expensive onsite service call. State-of-the-art online access tools and experienced technicians together allow Progent to resolve most network problems quickly and affordably. Progent is a pioneer in online support and remote system tracking.
- Support for Leading VPN Products
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.
- 24-hour Support for Maximum System Availability
For organizations with vital applications, Progent offers optional 24x7 online support services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help ensure high system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are intended especially for budget-constrained organizations whose clients require instant recourse to a Help Desk service with effective telephone support and full escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of technical knowledge, fine tuned remote support tools, and understanding of enterprise networking enable companies to avoid the pitfalls of excessive reliance on smaller service organizations, individual freelance consultants, or limited in-house IT help.
Progent adds value by providing:
How Does My Business Begin Getting Remote Technical Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world industry experience, in the trenches of network service, executing a broad range of IT projects for a large mix of customers. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting personnel. This guarantees that you get not only expert IT help, but also a support engineer with field-tested methods for using technical knowledge to solve real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for remote support and on-premises help by the minute. Consequently, you are billed just for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in areas where Progent offers on-site service, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. In addition, Progent imposes no initialization fee and requires no monthly commitment for services delivered during regular business hours. Many support firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for quick fixes so you won't be tempted to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent has few competitors. Companies who utilize trusted independent consultants or who employ in-house support staffs benefit when Progent passes on information about new technology and proven processes to make their networks more robust, protected, and productive.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the few IT service companies to offer 24x7 network monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager allows your network support to be proactive rather than reactive. By revealing potential issues before they result in downtime, system monitoring can save your information network from painful and costly service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.