Immediate Online Troubleshooting for Cheyenne Wyoming Information Networks
For companies in Cheyenne Wyoming, Progent provides remote technical support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have provided online support to businesses in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to handle complex infrastructure problems, plus the assistance of CISA and CISSP-accredited security experts to handle high-level security architecture and diagnostic issues.
Progent's online support engineers offer exceptional value because they possess the practical experience and are equipped with the sophisticated tools necessary to resolve most network issues rapidly. Efficient support reduces direct costs since service calls accumulate minimal billable consulting minutes. Online help also avoids the expense of sending an engineer to your location. Your organization saves even more with incidental costs by reducing or eliminating network downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's extensive online technical support experience is particularly helpful for organizations that depend on public clouds for critical network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an option.
Progent's billing model for online support is structured to stretch your network support dollar. Progent charges by the minute for telephone-based consulting, so you owe exclusively for the support that you receive. Unlike many remote support companies, Progent imposes no service activation fee or minimum job duration. Progent's one-minute billing unit and clean model for pricing do away with scenarios where fast solutions somehow end up as substantial bills. Progent's skill at dealing with problems efficiently means your business spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a collection of customized tools and field-proven methodologies which permit the maximum level of effectiveness for remote technical support and repair for information systems of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's Technical Response Center to communicate with your company's system without compromising system security.
Progent's proven technical support reporting application maintains detailed histories of all service that Progent's customers have been provided. Progent's staff engineers have access to the details of services delivered to every Progent client by every Progent consultant. This database of anomalies and solutions is organized as a conveniently exploitable internal knowledge base that permits Progent's remote technical experts to share their experiences company-wide to make sure that the quality of Progent's support services grows over time. Progent's extensive list of certifications and close associations with important industry leaders such as Cisco and Microsoft open up other extensive technical knowledge bases and permit priority response from manufacturers' internal engineering staff with the result that Progent's remote service experts are able to determine optimal solutions in the least time.
Remote technical services provided by Progent to clients in Cheyenne Wyoming include:
Authorized Microsoft Windows Support
Progent's Microsoft-certified online support experts offer network problem solving and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can help your company with a wide variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Teams migration expertise, Skype for Business planning and deployment consulting, Lync Server management, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of affordable PC desktop services to assist you company to deploy, integrate, troubleshoot, and manage workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 integration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the top recognition for networking consultants, and indicates an individual's technical skills at the master level. Cisco CCIEs can resolve the most difficult challenges surrounding network infrastructure planning, deployment, maintenance, compliance, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in analyzing problems with IOS network management utilities and coming up with workarounds or locating software patches. CCIEs provide exceptional value since their depth of expertise permits them to solve problems quickly. In many cases, less qualified engineers can struggle for many hours or days with the same tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE consultants can connect to your network by means of the latest remote troubleshooting tools in order to provide quick, safe, and economical diagnosis and remediation.
Fort Collins Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Fort Collins and Southern Wyoming Areas.
Progent locations in Fort Collins Metro Area
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's industry-leading selection of networking devices by delivering consulting services that include:
CISSP and ISSAP Premier System Security Engineers
Progent's certified CISM and CISSP security and compliance consultants offer a range of security solutions that can improve the immunity of your Microsoft Windows, macOS and OS X, or Linux network against assaults or help you to clean up quickly after a serious breach. Security support services offered by Progent include: comprehensive information security and compliance audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; rapid recuperation from virus and worm assaults; setting up firewalls; building secure mechanisms for remote and mobile connectivity; securing your email system from viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers advanced online support to help companies of any size integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine physical IT assets as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for restoring applications and services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also allows non-disruptive testing for disaster recovery, upgrades and patches and can produce audit reports to verify full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help you to design, configure, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide high availability, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high degree of automation independent of the physical components used by the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer remote support services to address a wide range of computer technologies such as system infrastructure, email systems, system and process security, plus UNIX and Windows coexistence. For server economization and easy administration in environments that combine Linux with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux-based environments. Progent's group-oriented approach to resolving technical issues promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This expedites repair of critical problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can offer emergency remote assistance troubleshooting problems affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate managed services intended to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions used by many of the world's top corporations. The ProSight suite of network management outsourcing services addresses all critical areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the entire malware attack lifecycle including blocking, identification, containment, cleanup, and forensics. Top features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also help you to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical files, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FINRA, and PCI and, whenever needed, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver centralized management and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that need critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT staff and your Progent consultant so that any potential problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can save as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your company's ability either to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup environment that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special information technology programs. Progent's charges for longer-term development or consulting projects are set according to the qualifications of the consultants assigned. Progent's background in these important areas of computer technology allows customers to execute critical initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Cheyenne Company Can Contact Progent's Online Support Professionals
Call Center Support
Progent's Help Desk programs for companies with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, co-managed Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve the most problems.
Progent's Help Desk consulting services can aid you in establishing an efficient new Call Center or enhancing your current organization, selecting or customizing Call Center software products to meet the particular demands of your company, or providing temporary online personnel to supplement your in-house Call Center team to handle demanding events like software transitions, major upgrades, or installing new business software.
Progent's Call Center team of veteran network professionals provides your computer users in Cheyenne Wyoming quick access to an efficient network service resource with extensive background providing phone consulting and online troubleshooting for networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk Call Center recognition as a major enabler of company productivity, and Progent's target is to resolve and not just report network issues.
- Business Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Experts Team offers online advanced engineering support and training in special business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver consulting, customization, and education for Microsoft business applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To read more on Progent's consulting, customization, and education offerings, see Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, extend or tune your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Cheyenne Wyoming remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to accommodate your business so your computer maintenance is proactive rather than reactive. By uncovering emerging problems before they expand into crashes, proactive monitoring can avoid disruptive and expensive service failures. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft systems, or environments that support a mix of OS platforms.
To get in touch with Progent about emergency remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Cheyenne Wyoming, Progent's online network support specialists can provide effective and cost-effective system support the instant your business requires it. More than a decade of providing remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine remote access technology to solve computer problems quickly while eliminating the expense and lost time associated with on-premises service calls.
Even if your Cheyenne business works with a local freelance consultant or maintains a full time organization that know how to handle day-to-day computer problems, Progentís Microsoft certified engineers are available to offer a convenient and transparent virtual expansion of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the knowledge to address unexpected network crises or especially complicated integration projects.
Advantages of Progent's Network Help for Companies in Cheyenne Wyoming
Progent's remote support services allow your Cheyenne company to have the advantages of on-call, enterprise-level IT support without the expense of managing an in-house IT organization. Your information system will derive greater strategic value by becoming more reliable, efficient, and protected. Benefits to your business include:
- Seamless virtual extension of your on-site support resources
For most companies in Cheyenne Wyoming, nearby network support resources, whether made up of outside consultants or an in-house IT staff, can resolve the majority of technical problems. On the other hand, serious problems may strike when local resources are too busy or absent, and some trouble may stem from technology that is unfamiliar to your local support people. In these situations, Progent's on-call service specialists provide an easy, fast, and affordable solution to supplement your regular resources and to transfer useful knowledge to improve your capability to resolve downstream problems locally.
- Less Reliance on Individual Service Providers
For IT support, smaller businesses commonly depend on individual freelance service providers. While freelance consultants have less internal costs than larger support companies and can afford to charge marginally less, they are often stretched too thin, making it impossible to respond quickly to crisis situations. If an independent consultant is busy with another client, ill, on a trip, or in class, the absence of fallback personnel may force your company to wait for help during an IT crisis. As your network grows, network downtime and problems with vital applications become more expensive. The money you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent provides a dependable source of reserve support experts to insure your network remains available.
- Build a Scalable Foundation for Seamless Growth
Businesses often start with an IT system implemented on a shoestring budget. Lacking a proper infrastructure, band-aid repairs often get thrown on top of a weak foundation. When a company grows, stability and expandability problems can hinder the productivity of the organization. These badly built systems require careful analysis, intelligent long-term planning, and wide IT knowledge to upgrade to a system architecture that can provide the solid foundation to meet critical business requirements and ease future growth.
- Interact with Problem Solvers Rather Than Technology Resellers
Smaller organizations need advice and technical training to negotiate an increasingly complex maze of technology alternatives available for promoting business success and improving efficiency. Businesses hardly need a computer consultant who is attempting to earn a commission on a certain vendor's products. Network consulting and product sales can lead to a situation where the recommended
solution is built around a profitable technology instead of the true requirements of a client. Progent eliminates these conflicts of interest by offering just services instead of products. This enables Progent to match IT expertise with the real needs of customers.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of IT background, refined support tools, and understanding of corporate IT enable businesses to avoid the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.
Progent adds value by providing:
How Does My Business Start Receiving Remote Computer Support from Progent?
- Certified Knowledge of Microsoft's Complete Line of Server Platforms
Progent can provide world-class support for Microsoftís leading server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support, Microsoft Windows Server 2008 migration, Windows 2003 maintenance, MS Exchange 2019 Server planning and configuration, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus MS SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for remote service and in-person help per minute. As a result, you are charged just for received support. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in regions where Progent provides on-site support, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no service activation fee and requires no monthly commitment for support services provided during regular working hours. Many service organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast repairs so you will not be forced to allow minor problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all billed services. Unlike many freelance consultants or local service organizations who offer scant documentation or specifics of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support documentation sent by every staff member to every client. The discipline of documenting and archiving support activity results in more efficient service and avoids a slew of typical problems such as when a service client is virtually held hostage to a consultant who refuses to release vital service information.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service companies to provide round-the-clock system tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering potential problems before they cause lost productivity, system monitoring can save your information network from stressful and expensive availability disruptions.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.