Immediate Remote Troubleshooting for Cheyenne Wyoming Networks
For businesses located in Cheyenne Wyoming, Progent provides remote support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have provided remote support to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure problems, plus the assistance of CISSP-accredited cybersecurity consultants to help with high-level security architecture and diagnostic issues.
Progent's remote technical support experts provide excellent value due to the fact that they possess the practical background and have access to the advanced technology necessary to solve most network problems quickly. This reduces direct costs because service calls use up fewer billable minutes. Remote support also eliminates the expense of dispatching a consultant to your location. Your company benefits even more with incidental expenses by minimizing or avoiding system outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced online technical support experience is particularly helpful for organizations that rely on public clouds for vital network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be useful.
Progent's billing policy for remote help is designed to leverage your network support dollar. Progent charges by the minute for phone assistance, so you are billed just for the services that you actually get. In contrast to many online service organizations, Progent imposes no service activation fee or minimum job duration. Progent's one-minute granularity and clean model for billing eliminate scenarios where fast solutions somehow end up as large bills. Progent's skill at solving technical issues quickly means your business saves cash.
Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned a set of optimized technologies and field-proven processes that ensure the highest level of effectiveness for online engineering help and repair for computer networks of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's online support team to interface to your company's computer system remotely without compromising corporate security.
Progent's sophisticated technical support database system includes comprehensive documentation describing all service that Progent's clients have been provided. Progent's staff consultants have access to the details of assistance delivered to every client by every Progent consultant. This archive of trouble tickets and responses is structured as a conveniently exploitable support knowledge base that permits Progent's online support experts to share their experiences with the whole team to make sure that the effectiveness of Progent's support services improves over time. Progent's advanced certifications and close associations with major industry leaders such as Cisco and Microsoft open up other massive technical knowledge bases and permit quick response from manufacturers' internal product engineers with the result that Progent's remote service specialists are able to come up with optimal resolutions promptly.
Remote technical support services available from Progent to clients in Cheyenne Wyoming include:
Authorized Windows Experts
Progent's Microsoft-certified online service engineers can deliver computer troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can help your company with a broad range of technology support such as Windows Server 2022 planning and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2019 integration,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams expertise, Microsoft Skype for Business migration support, Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective desktop consulting and support services to assist your company to deploy, integrate, repair, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 11 planning and upgrade consulting and Windows 10 configuration consulting, as well as Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to streamline the management of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure professionals, and indicates an individual's network technology knowledge at the master level. CCIEs can handle even the most complex challenges occurring in network design, installation, maintenance, compliance, and repair. CCIEs work with the highest priority with Cisco's internal engineers in analyzing anomalies with IOS network management tools and developing workarounds or identifying program patches. Cisco qualified CCIEs are an exceptional value since their broad expertise enables them to fix problems rapidly. In common cases, less qualified service providers can wrestle for hours or even days with the same problems that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified engineers can tie into your computer system using state-of-the-art remote support technology to provide quick, safe, and affordable diagnosis and remediation.
Fort Collins Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Fort Collins and Southern Wyoming Areas.
Progent locations in Fort Collins Metro Area
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's popular family of networking appliances. Cisco infrastructure expertise offered by Progent includes ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers setup and debugging, Catalyst switch integration and support, Nexus switch consulting, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless IP phones integration, Cisco Meraki wireless access point planning and configuration, Cisco Aironet Access Points consulting expertise, Cisco wireless controllers consulting, Cisco Security and VPN Setup and troubleshooting expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers remote and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to guide organizations to carry out the urgent first phase in mitigating a ransomware attack by stopping the bleeding. Progent's online ransomware engineer can assist businesses to identify and quarantine breached devices and guard clean resources from being compromised. If your Cheyenne system has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
Ransomware Recovery Services
Progent's ransomware recovery consultants can help your Cheyenne company to reconstruct an IT network damaged by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim. Progent's team of IT security experts bring the wide selection of knowledge necessary to rebuild all vital components of a targeted system quickly and with little loss of data. To learn more, visit Progent's ransomware removal and operational restoration expertise.
CISM and CISSP Premier Network Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a range of security solutions to strengthen the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or assist your business to recover rapidly following a serious penetration. Security consulting services offered by Progent include: comprehensive data security and compliance assessment utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast recovery from malicious assaults; setting up firewalls; building secure techniques for remote and mobile access; protecting your messaging system against spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced online consulting to help companies of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that combine on-premises IT assets as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud migration services such as Microsoft 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a consistent process for restoring services rapidly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, upgrades and patches and can generate audit reports to confirm complete service restoration, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and maintain a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud used for managing private and hybrid cloud environments that provide high availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high level of automation independent of the physical components used by the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide phone-based consulting services to cover a wide spectrum of information technologies including system architecture, email systems, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and easy management in networks that include Linux with Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also help with migration from older applications to MS Windows or Linux solutions. Progent's group-based methodology for resolving technical problems promotes fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX/Linux support engineers can offer emergency remote assistance analyzing anomalies within UNIX/Linux networks based on leading derivatives of UNIX including:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate managed services designed to enable small and mid-size organizations to benefit from the same cutting-edge technology deployed by some of the industry's leading enterprises. Progent's ProSight suite of IT management outsourcing services addresses all key facets of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior analysis technology to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily get by traditional signature-matching AV products. ProSight ASM protects local and cloud resources and provides a single platform to manage the complete threat progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering through leading-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with government and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with leading backup/restore product companies to produce ProSight Data Protection Services, a family of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup processes and allow non-disruptive backup and rapid restoration of critical files, apps, system images, and virtual machines. ProSight DPS helps your business avoid data loss caused by equipment failures, natural disasters, fire, malware like ransomware, user mistakes, malicious employees, or application glitches. Managed backup services available in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these fully managed services are best suited for your network.
- Progent's Patch Management: Patch Management Services
Progent's managed services for patch management offer businesses of all sizes a versatile and affordable alternative for evaluating, testing, scheduling, applying, and tracking updates to your dynamic IT system. Besides maximizing the security and functionality of your computer environment, Progent's patch management services allow your in-house IT team to focus on more strategic projects and tasks that derive the highest business value from your network. Learn more about Progent's software/firmware update management services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo MFA managed services utilize Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. Using 2FA, when you log into a secured online account and give your password you are requested to confirm who you are via a unit that only you possess and that uses a different ("out-of-band") network channel. A broad range of out-of-band devices can be used for this added form of authentication such as a smartphone or wearable, a hardware token, a landline telephone, etc. You can register several verification devices. To find out more about Duo two-factor identity authentication services, visit Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing family of real-time management reporting plug-ins created to integrate with the industry's leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as spotty support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to provide web-based management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating complex network management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that any looming problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an unbiased assessment of the health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with data security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's ability either to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup system that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special IT programs. Billing charges for longer-term consulting projects are set based on the qualifications of the consultants required. Progent's background in these special fields of computer technology allows customers to execute critical initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Cheyenne Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center service options for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide small organizations a complete solution that manages all aspects of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.
Progent's Call Center consulting services can support you in creating an effective new Help Desk or improving your existing one, selecting or enhancing Help Desk software to meet the unique requirements of your company, or adding occasional online personnel to supplement your internal Help Desk group to handle unusually busy situations like software migrations, mass upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center team of seasoned information technology professionals provides your clients in Cheyenne Wyoming quick contact with a dependable technical support resource with extensive background providing telephone-based help and remote diagnostics for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk perception as a key contributor to business productivity, and Progent's intent is to solve and not just annotate technical problems.
- Applications Support: Training, Programming, and Integration
Progent's Applications Consulting Group provides remote advanced consulting expertise and training in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and education for Microsoft applications such as CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For more information concerning Progent's expertise, programming, and training services, visit Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide advanced remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of System Center2, extend or optimize an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Cheyenne Wyoming remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can customize SCOM to suit your environment so that your network maintenance is proactive and automated. By anticipating potential trouble spots before they expand into crashes, automated monitoring can ward off disruptive and expensive service crises. Progent can also utilize network monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems that support a mix of OS platforms.
To get in touch with Progent about emergency phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent.
For businesses and new ventures in Cheyenne Wyoming, Progent's online computer support engineers can provide professional and economical IT help the moment your company needs it. More than two decades of providing remote technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to solve computer problems rapidly while eliminating the cost and lost productivity associated with on-premises service visits.
Even if your Cheyenne business has a local independent support technician or employs a full time organization that can deal with typical computer problems, Progent's Microsoft certified consultants are available to offer an easy and transparent virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the availability or the knowledge to address sudden system crises or especially challenging integration projects.
Features of Progent's Remote Network Services for Cheyenne Wyoming
Progent's phone help, Internet-based repair, system security consulting, and system management services offer businesses in Cheyenne Wyoming the greatest leverage for your support investment. Whether you require one-time telephone help and Internet-based network repair or full-time Help Desk call center services and network management, Progent's professionals can provide your business enterprise-level network support while permitting you to avoid the cost and hassle of running a large in-house IT staff. Highlights of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to businesses in Cheyenne Wyoming and is also ideal for networks in more remote regions that lack technicians with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the use of a wide array of Microsoft support utilities, service databases, and continuing training.
- Per Minute Rates to Reduce Expenses
Progent offers remote help on a per-minute billing plan, so you are charged only for the support you use. Progent has no minimum fee for online service and asks for no ongoing retainer for support services provided during normal business hours. This keeps you from paying big bills for routine fixes.
- Availability of Cisco Certified Network Architecture Professionals
Progent's certified experts for Cisco can provide help from on-staff professionals who have skill in designing, implementing, and managing networking environments powered by Cisco products. Progent can offer a CCIE or CCNP to show you how to build high-speed, high-availability, and protected connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's core consulting offerings include system integration, Microsoft Exchange expertise, system security design, and Co-managed Help Desk services. Progent's Application Experts group can provide world-class consulting expertise for critical business applications. Support available from the Application Experts staff covers:
Dynamics GP Consulting and Programming
Microsoft Project and Project Online Support
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Consulting and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and SQL Server 2014 Software Development and Troubleshooting
Oracle Database Administration and Software Development
MySQL Management and Application Design
Apple Mac Help
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a convenient one-stop source for IT generalists and specialists, Progent is able to deliver fast, inexpensive, and comprehensive IT solutions that fit the unique requirements of your company.
- State of the Art Online Access Software
Protected online connectivity permits Progent's service professionals to see exactly what your customers see. This makes it easier to find quick fixes to issues that might otherwise require an expensive personal service call. Sophisticated online access tools and expert engineers together allow Progent to repair most IT problems quickly and economically. Progent is a pioneer in offsite support and automated network analysis.
- Support for Mainstream VPN Products
Progent supports secure VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- Round-the-Clock Support for Maximum System Uptime
For offices with mission-critical applications, Progent can provide optional 24x7 online support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help ensure maximum system uptime.
- Help Desk Call Center
Progent's Help Desk support programs are intended especially for budget-constrained businesses whose clients require instant recourse to a Help Desk Call Center with effective phone support and full escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical expertise, fine tuned remote support software, and understanding of corporate IT enable companies to escape the pitfalls of excessive reliance on smaller service organizations, individual freelance consultants, or limited internal resources.
Progent adds value by offering:
How Does My Business Start Getting Online Technical Support from Progent?
- Certified Knowledge of Microsoft's Complete Range of Servers
Progent offers in-depth expertise for Microsoft's leading server products with services that include Windows Server 2022 planning and migration services, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration consulting, Windows Server 2008 expertise, Windows 2003 maintenance, Microsoft Exchange 2019 Server deployment, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Exchange 2010 Server support, Microsoft Exchange 2007 Server and Exchange 2003 Server moves, plus MS SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for remote service and in-person help by the minute. Consequently, you pay just for received support. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in areas where Progent offers on-site service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and requires no monthly commitment for support services provided during normal business hours. Many support firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick repairs so you won't be forced to allow simple problems to fester.
- Full Records of IT Services
Progent has created a sophisticated service reporting system that records and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local support firms who offer minimal documentation or specifics of tasks done, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service reports sent by every consultant to each customer. The practice of documenting and organizing support records allows more efficient service and avoids a variety of typical problems such as when a support customer is effectively held captive to a consultant who refuses to release vital service information.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to provide 24x7 network monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing possible problems before they result in downtime, network monitoring can keep your information network from painful and costly service losses.
To get started with Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.