Fast and Affordable Remote Support for Cheyenne Wyoming Information Networks
Fast Online Technical Support for Cheyenne SystemsFor businesses located in Cheyenne Wyoming, Progent provides online help for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have provided online support to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to help with challenging networking problems, plus the services of CISSP-accredited cybersecurity consultants to handle advanced security architecture and troubleshooting issues.

Progent's remote support engineers offer excellent value because they have the practical experience and have access to the advanced tools necessary to solve most network problems rapidly. Efficient support lowers direct expenses since solutions accumulate fewer billable consulting minutes. Online support also eliminates the cost of sending a consultant to your location. Your company saves even more in indirect expenses by minimizing or avoiding system downtime and related losses resulting from business disruption, upset customers and vendors, idle employees, and de-focused management. Progent's advanced online consulting expertise is particularly helpful for businesses that rely on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.

Progent's billing policy for online help is designed to stretch your IT service dollar. Progent bills per minute for phone consulting, so you are billed only for the services that you actually get. In contrast to typical remote service companies, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute granularity and clean policy for pricing eliminate situations where fast fixes somehow turn into substantial bills. Progent's penchant for disposing of technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined an arsenal of optimized tools and proven processes which permit the highest degree of effectiveness for remote engineering help and troubleshooting for IT networks of all sizes. Progent's remote service group can access your system without breaching system security.

Progent's powerful service database system stores extensive documentation for the service that Progent's customers have been provided. Progent's authorized engineers have access to the specifics of all help rendered to each client by every Progent consultant. This history of trouble tickets and responses is stored as an easily retrievable proprietary knowledge base that permits Progent's remote support professionals to share their experiences company-wide to make sure that the efficiency of Progent's support improves over time. Progent's advanced accreditations and working relationships with major technology companies including Cisco and Microsoft open up additional extensive technical support databases and permit fast response from manufacturers' in-house engineering staff with the result that Progent's online service experts are able to come up with the most efficient solutions quickly.

Online support available from Progent to businesses in Cheyenne Wyoming include:

ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services intended to allow small and medium-size organizations to benefit from the same advanced IT solutions deployed by many of the world's top enterprises. The ProSight portfolio of network monitoring and management services covers all key facets of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to address the entire malware attack progression including filtering, identification, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also assist you to install and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup technology vendors to create ProSight Data Protection Services (DPS), a selection of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and track your backup operations and enable non-disruptive backup and fast recovery of important files, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss caused by hardware failures, natural disasters, fire, cyber attacks like ransomware, user error, malicious insiders, or software bugs. Managed backup services available in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed services are best suited for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer businesses of any size a flexible and affordable alternative for assessing, validating, scheduling, implementing, and tracking updates to your ever-evolving information network. Besides optimizing the protection and functionality of your computer network, Progent's software/firmware update management services permit your in-house IT team to focus on line-of-business projects and activities that derive the highest business value from your information network. Learn more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication managed services incorporate Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification on iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you sign into a secured application and give your password you are asked to verify who you are on a device that only you possess and that uses a different network channel. A wide range of devices can be utilized as this added form of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may designate several verification devices. For details about Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of in-depth reporting tools created to work with the industry's top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like spotty support follow-up or endpoints with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to deliver centralized control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, reconfigure and debug their networking hardware like routers, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming management processes, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need important updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT staff and your assigned Progent consultant so that any potential issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can save up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security requirements, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The interview is intended to help evaluate your organization's preparedness either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup system that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the services of world-class online consulting experts for special IT projects. Progent's rates for longer-term consulting tasks are set according to the level of expertise of the consultants required. Progent's background in these important areas of information technology allows clients to complete critical initiatives economically and on schedule. Progent's special remote engineering services include:

  • Help Desk Call Center Support
    Progent's Call Center service options for businesses with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that handles all facets of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve challenging problems.

    Progent's Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution based on the top PSA platform for handling service requests, ticketing, responsibility, status tracking, and reporting.

    Progent's Help Desk staff of seasoned network professionals provides your computer users in Cheyenne Wyoming immediate access to an efficient support resource with substantial experience providing telephone-based help and online diagnostics for networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Call Center recognition as a key contributor to business performance, and Progent's target is to fix instead of simply annotate technical issues.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Consulting staff offers online professional engineering support and training in key application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. For additional information on Progent's consulting, customization, and education offerings, go to Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer advanced remote and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of Microsoft System Center2, expand or optimize an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers businesses in Cheyenne Wyoming remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting services. Progent can customize Operations Manager for your business so your computer maintenance is proactive rather than reactive. By anticipating looming problems before they cause downtime, automated monitoring can ward off disruptive and costly service breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or environments that incorporate a variety of operating systems.
How Your Cheyenne Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency remote expertise with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Cheyenne Wyoming, Progent's online network support specialists are ready to deliver professional and economical system help whenever your organization requires it. More than 20 years of providing online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to fine tune remote access technology to repair network problems rapidly while avoiding the expense and lost time that comes with in-person support calls.

Even if your Cheyenne company has a local freelance consultant or maintains a full time IT staff that can handle typical network issues, Progent's Microsoft and Cisco certified engineers can still provide a convenient and seamless remote extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the experience to handle unexpected system crises or especially challenging integration problems.

Benefits of Progent's IT Support for Organizations in Cheyenne Wyoming
Progent's online support services allow your Cheyenne company to have the advantages of immediate, enterprise-level network support without the expense of managing an in-house IT staff. Your network will derive greater business value by becoming increasingly reliable, efficient, and secure. Benefits to your business include:

  • Seamless remote extension of your on-site support resources
    For most organizations in Cheyenne Wyoming, nearby computer support resources, whether made up of independent consultants or an internal maintenance staff, can solve the majority of technical issues. However, IT crises might occur when your regular resources are too busy or unavailable, and some problems may stem from technology that is unfamiliar to your local support personnel. In these situations, Progent's online support professionals give you a convenient, quick, and affordable solution to supplement your local resources and to convey valuable information to increase your capability to deal with future issues in-house.

  • Reduced Dependence on Freelance Service Providers
    For network maintenance, smaller companies often rely on individual freelance consultants. Although independent consultants carry smaller internal costs than larger service organizations and can afford to charge lower rates, they are often overextended, making it impossible to respond rapidly to crisis situations. If an independent consultant is occupied with another customer, ill, on a trip, or in class, the absence of reserve personnel may force your business to go without help during an IT crisis. As your business expands, system unavailability and trouble with critical software are more costly. The money you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent offers a ready source of backup service experts to insure your IT system stays up and running.

  • Create a Solid Basis for Smooth Growth
    Organizations often begin with an information architecture implemented on a shoestring budget. Lacking a proper infrastructure, band-aid fixes can get piled onto a shaky foundation. When a network grows, reliability and scalability issues can hinder the success of the organization. These badly designed systems require careful assessment, intelligent long-term planning, and extensive IT expertise to evolve to a network architecture that can provide the solid foundation to handle vital business requirements and simplify downstream growth.

  • Work with Solution Providers Rather Than Technology Sellers
    Smaller companies need guidance and technical education to negotiate an increasingly complex array of technology alternatives capable of promoting business growth and improving productivity. Businesses do not need a computer engineer who is trying to resell a specific vendor's products. Network consulting and product sales can lead to a situation where the recommended solution is designed around a profitable technology rather than the true requirements of a business. Progent eliminates these dilemmas by offering just services instead of products. This allows Progent to match technical consulting with the best interests of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of technical background, refined support tools, and understanding of corporate IT allow companies to avoid the limitations of exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier experts average longer than a decade of hands-on professional experience, in the trenches of IT support, performing a broad range of IT projects for an extensive array of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting personnel. This guarantees that you get not only expert IT skills, but also a support engineer with field-tested methods for applying computer knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-site visits per minute. Consequently, you are billed just for delivered services. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. Also, Progent applies no minimum charge and requires no monthly commitment for support services provided during regular working hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast solutions so you won't be forced to allow simple problems to stay unaddressed.

  • Full Records of IT Services
    Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike many freelance consultants or local service firms who offer minimal documentation or details of tasks done, each service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the service documentation sent by every staff member to every customer. The practice of detailing and organizing support records allows more efficient service and avoids a slew of typical misfortunes such as when a support client is effectively held hostage to a consultant who won't release vital service information.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service companies to offer 24x7 remote tracking services based on MS Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing possible problems before they cause downtime, network monitoring can keep your information network from stressful and costly service losses.
How Does My Business Start Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.



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    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning tools by SentinelOne to guard endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a single platform to automate the entire malware attack progression including blocking, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks.

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    Cisco's wireless VoIP phones are industrial-grade wireless devices intended for professionals who are mobile within office, hospitality, health-care or other environments where management requires user endpoints that offer more control, data security and ruggedness than is achievable with the BYOD (Bring-Your-Own-Device) mode of mobile communications. Integration of Cisco's wireless VoIP phones usually requires that IT teams configure and fine tune many key pieces of your wireless environment including APs, switches, wireless LAN controllers, and network management software. Progent's Cisco-certified experts offer remote and onsite support to help you create and manage a Cisco wireless IP phone solution by delivering services that can range from troubleshooting the set up of a wireless IP phone or AP to providing project management outsourcing or co-sourcing services for updating the Wi-Fi architecture of an entire campus.

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    Progent's background delivering Microsoft .NET services and SQL Server consulting, and Progent's application development experience with VBasic, XML, and additional developer tools enable Progent to design custom mission-critical programs and eCommerce environments that operate seamlessly with Dynamics GP Software. Progent's Microsoft Dynamics GP management reporting services can show you how to design reports that let you analyze your business more thoroughly, transforming raw information into useful insights into your company and customers.

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    Progent provides national remote help and troubleshooting services for businesses that operate Apple Mac OS X environments or whose information systems include a mix of Apple macOS and Mac OS X with Microsoft products. Progent's experts can provide Mac clients a variety of services including desktop support, upgrading to the most recent edition of OS X from earlier versions of macOS and Mac OS X, plus help with Mac applications. Progent's specialists in Apple technology can also help your business with iPhone and iPad support, or moving to iCloud. Remote IT help provides maximum return for your information technology dollar by protecting client efficiency and shortening the time charged for computer analysis and repair. Sophisticated online access technology and skilled service specialists and engineers allow Progent to handle the majority of network problems without squandering time and money by traveling to your location. In the vast majority of situations your network issues can be remediated by telephone or through a combination of phone support and remote access. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISSP and ISSAP premier security professionals to help with the toughest network problems.

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    Progent can assist you to plan and implement a smooth migration from a UNIX-based information environment to a network based on Microsoft Windows and capable of running Microsoft's powerful office productivity products, commercial applications, and developer tools. Progent's UNIX, Windows and Cisco engineers and application specialists can assist you to guard your data and minimize productivity discontinuity by developing an efficient migration plan that protects your existing assets in UNIX application and technology. UNIX-to-Windows transition support expertise available from Progent include analysis of existing environment, transition strategy and testing, Exchange migration services, data and application porting, and server and storage system migration and consolidation.

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    Progent can help your business in all phases of your migration to Microsoft Exchange 2016 including planning high availability (HA) architecture for a local, cloud-based or hybrid environment; CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V strategy; determining storage requirements for your virtual machines, databases and logs; configuring HLB for high-availability client access services; planning, setting up and validating Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; performing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Progent's Microsoft-certified Windows 11 consulting experts can provide a variety of services to support Windows 11 including cloud integration, mobile management and synchronization, at-home workforce access, data and identity security, automated deployment, and Help Desk Call Center support services.

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    Cisco's Firepower NGFWs Firewalls provide a significant performance improvement compared to Cisco's previous-generation ASA 5500-X firewalls and include unified management of modern security features such as application visibility and control, next-generation intrusion protection with risk prioritization, advanced malware protection, DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE firewall experts can help you to design and execute an efficient migration to Cisco Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and show you how to enhance Firepower appliances with Cisco's security services to build and centrally control IT ecosystems that span branch offices, data centers, and cloud resources.

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    For small businesses considering Progent's IT outsourcing, design expertise, or troubleshooting services, phone 800-993-9400 or send email to information@progent.com.

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    • Hornetsecurity Altaro VM Backup and vCenter Outsourcing
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    Altaro VM Backup from Hornetsecurity provides small and mid-size organizations a dependable and budget-friendly solution for backing up and recovering Microsoft Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for on-premises, remote, multi-site, and cloud-hosted architectures and also supports cost-effective cloud backup to Microsoft Azure storage. Altaro VM Backup defends against ransomware via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad range of remote or onsite services to help you to design, install, optimize and debug a modern backup/restore system based on Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/recovery service powered by on Altaro VM Backup technology.

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    The Contact Center support delivery structure used by Progent offers small and midsize businesses an dependable option to reliance on freelance consultants by offering broad technical knowledge accessible to multiple support groups, optional 24x7 access to urgent assistance, fast escalation to top-level experts for handling even the most difficult issues, service consistency and reliability, prompt follow-up enforced by veteran support administrators, a variety of easy-to-use mechanisms for requesting service jobs, plus excellent progress visibility made possible by trouble ticket tracking and available through a web portal.

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    Progent's ProSight family of managed IT services are designed to offer businesses who have minimal internal network support teams with low-cost help from enterprise-class management tools and consulting experts. Advantages of the ProSight line of managed IT services include flat-rate network maintenance expenses, smart automation of common management processes, ongoing absorption of the latest information technology, smooth migration from older technology to current solutions, close fit between information technology with strategic goals, access to veteran IT consultants, and allowing management to focus on business instead of ever-changing computer technology.

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    Progent can help your IT team to design and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that seamlessly combine local resources along with one or more public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration services that include Microsoft Azure enterprise hybrid cloud design and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has 20 years of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.

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    Progent's Microsoft-certified consultants offer computer help and IT consulting services for Microsoft .NET Servers and programs and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progent's support team can help you plan, deploy, troubleshoot and manage the entire family of Windows .NET Servers including Microsoft SQL Server 2012, Microsoft ISA Server, Microsoft Small Business Server, Exchange Server, SharePoint Server, Windows Hyper-V, Lync Server, Microsoft Project Server, and System Center Operations Manager (SCOM).

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    Progent can help your company to design, implement and debug a backup/restore plan built around MSP360 software. MSP360 enables file or image-based backup/recovery for VMs and physical machines, works with all leading public clouds, and allows businesses to create a data protection solution with a low RTO and a granular Recovery Point Objective (RPO). With ProSight Data Protection Services 360 Backup, Progent can provide end-to-end monitoring and management of your backup system to protect against data loss caused by user mistakes, computer glitches, ill-intentioned insiders, and external attacks like ransomware. To learn more, see ProSight Data Protection Services 360 Backup services.

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    Progent can provide the expertise of Microsoft-certified engineers and experienced database application developers, DBAs, project managers, Cisco-certified network architects, business continuity planning specialists, and data security consultants to assist you to evaluate the likely advantages of Microsoft SQL Server 2012 for your organization, install pilot systems at your datacenter or at Progent's lab, plan and carry out an efficient migration to SQL Server 2012 from earlier releases of SQL Server or from other database platforms, and define an efficient and secure IT infrastructure that helps you maximize the business benefit of Microsoft SQL Server 2012.

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    Progent's Microsoft-certified engineers can help you plan, document, implement, manage, and troubleshoot a system-wide move to 64-bit server and client operating systems and business applications. Progent can help you test your 64-bit environment to make sure it supports all of the important 32-bit programs which you want to retain plus the latest 64-bit versions of software you plan to run.

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    Progent's Microsoft certified professionals provide small and medium sized businesses expertise for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront TMG and Internet Security and Acceleration Servers include an advanced application-layer aware firewall that can protect your IT system from attack by external and inside sources. Forefront TMG and ISA Server provide deep examination of Internet protocols such as HTTP, which enables these products to uncover many threats that can elude traditional firewalls. The combined firewall and VPN architecture of Forefront TMG and ISA Server permit stateful filtering and monitoring of all VPN streams. ISA Servers are the mainstay of Microsoft's network security initiative, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security professionals can help you strengthen your network security through experienced planning and deployment of Forefront Threat Management Gateway and ISA Servers. Progent's Microsoft-certified consultants can help you to deploy Microsoft Forefront TMG 2010, maintain any version of ISA Server, or upgrade smoothly from ISA Server to Microsoft Forefront TMG.

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    • System Center MOM Specialist
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    Remote continuous network monitoring, proactive alarms, and actionable analytical reporting are vital to preserving the proper operation of your IT system and avoiding unnecessary and expensive disruptions. Remote Monitoring and Management technology has progressed to the point that companies of all sizes can get a degree of network stability that was once reserved for large enterprises. Progent can provide several Remote Monitoring and Management (RMM) options delivered as economical services designed to help your company to identify and fix a an array of IT network issues before they can disrupt productivity.

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    Progent makes use of the Flexential Tampa data center mainly to provide private cloud hosting. Progent maintains a team of IT experts based in the vicinity of Tampa, and Progent also offers remote expertise from Progent's countrywide team of Microsoft-certified experts, Cisco-certified CCIE network engineers, ISSIP-CISSP-certified security experts, Hyper-V and VMware virtualization specialists, and veteran disaster recover planning consultants. Progent can also help you to design and implement a move to the Flexential facility by providing services like planning solution architecture, specifying hardware, system setup and validation, debugging, streamling online management, and training your IT support team.

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  • Top Rated Cheyenne Troubleshooting
  • Windows 2019 Server Support and Help Microsoft Windows Server 2022 Network Engineer
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    Progent's Duo services incorporate Cisco's Duo technology to protect against password theft by using two-factor authentication (2FA). Duo supports single-tap identity verification with iOS, Google Android, and other personal devices.

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    Lync 2010 provides IM, Real Presence, audio and video conferencing, desktop sharing, and both IP-based and PSTN calling. Lync Server 2010 can enhance the functionality of Exchange, SharePoint and Office desktop or Microsoft 365 and simplify management through integration with Windows AD. Lync 2010 can also cut expenses by doing away with VoIP equipment and subscription services, PBX systems, or conventional teleconferencing technology. Progent's certified unified communications experts offer online and on-premises support services to assist you to manage and troubleshoot your existing Lync 2010 environment or evaluate the advantages of upgrading from Lync to Skype for Business, which is Microsoft's renamed and revamped version of the product. Progent can also help you to plan and carry out an efficient Skype for Business migration or a migration to Microsoft Teams.

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    Progent's Shared Call Center service makes it possible for your business to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution based on ConnectWise Manage, the leading shared PSA platform for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.

  • Work from Home Support Outsourcing Best Network Consultant Telecommuter
  • network evaluation Lab Services Project Management Test Lab Services
  • ransomware protection Professionals WannaCry ransomware recovery Consult
  • ransomware protection and recovery Consult Professionals Phobos ransomware recovery
  • wireless VoIP phones and Meraki APs Online Support Services 24/7/365 802.11 6/6E Wireless Integration

    • Exchange 2010 Migration Consult
    Microsoft Exchange Server 2010 Migration Consult

    Progent's Microsoft-certified network engineers can assist you to assess the benefits of Microsoft Exchange 2010 for your company and can assist you to plan and implement an efficient migration to Microsoft Exchange Server 2010 from Exchange Server 2003 or Exchange 2007 Server that will offer quick ROI by improving your workers' efficiency, lowering the cost of equipment and service, simplifying administration, and integrating your key communications platforms.
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