Fast and Affordable Remote Troubleshooting for Cheyenne Wyoming Information Networks
For organizations located in Cheyenne Wyoming, Progent offers remote support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to help with complex networking issues, as well as the services of CISA and CISSP-certified cybersecurity experts to handle high-level security architecture and diagnostic jobs.
Progent's remote support engineers provide excellent value due to the fact that they possess the practical background and are equipped with the advanced technology needed to resolve the majority of network issues rapidly. This reduces immediate costs since service calls use up minimal chargeable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your organization benefits additionally with indirect costs by minimizing or avoiding system downtime and associated losses due to business discontinuity, upset clients, idle workers, and de-focused executives. Progent's advanced online technical support expertise is particularly important for businesses that are dependent on public clouds for critical infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be useful.
Progent's pricing model for online support is structured to stretch your IT service investment. Progent charges by the minute for telephone-based assistance, so you owe only for the support that you actually get. Unlike typical remote support organizations, Progent imposes no initialization fee or minimum fees. Progent's per-minute granularity and simple policy for pricing eliminate situations where quick solutions somehow turn into substantial bills. Progent's penchant for solving problems efficiently means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a set of customized tools and field-tested methodologies which ensure the highest level of effectiveness for remote help and troubleshooting for information systems of all sizes. Progent offers secure VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the staff of Progent's remote service group to interface to your company's environment remotely without violating network security.
Progent's advanced customer support database system maintains thorough histories of all service that Progent's clients have received. Progent's staff consultants have the benefit of the records of support rendered to every Progent client by every consultant. This archive of problems and fixes is structured as a readily exploitable internal database that permits Progent's online support engineers to share their knowledge company-wide to ensure that the quality of Progent's technical support grows daily. Progent's advanced certifications and working associations with major vendors including Cisco and Microsoft make available other vast technical knowledge bases and permit quick response from vendors' internal product engineers with the result that Progent's remote service specialists are able to find the most efficient solutions promptly.
Remote technical support services available from Progent to companies in Cheyenne Wyoming include:
Authorized MS Windows Support
Progent's Microsoft-certified remote service experts can provide network problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist you with a wide variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and integration, SharePoint 2016 migration and hybrid deployment support, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Office Access Programming,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad array of affordable PC desktop support services to assist your business to deploy, integrate, troubleshoot, and manage workstations and laptops powered by Microsoft Windows. Progent's PC desktop consulting services include offering Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE credential is the premier accreditation for network consultants, and indicates an individual's technical skills at the master level. Cisco-qualified CCIEs can deal with even the most challenging problems associated with network design, integration, administration, compliance, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's in-house support staff in analyzing problems with IOS Software network management utilities and developing workarounds or locating program updates. Cisco CCIEs represent an excellent value since their broad experience permits them to resolve problems rapidly. In common instances, less experienced engineers can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE consultants can interface to your network using advanced on-line troubleshooting tools to perform fast, secure, and economical analysis and repair.
Fort Collins Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Fort Collins and Southern Wyoming Areas.
Progent locations in Fort Collins Metro Area
Progent's Cisco CCIEs can provide help for the entire range of Cisco's top-selling selection of connectivity devices by offering services that include:
CISM and CISSP Premier Network Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a range of security services that can strengthen the safety of your Windows, macOS and OS X, or Linux network against assaults or help your company to recuperate quickly after a serious breach. Security consulting services available from Progent include: thorough information security and compliance assessment using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick recovery from virus and worm assaults; configuring firewalls; building secure architectures for off-site and mobile communication; defending your messaging infrastructure against spam and directory harvest attacks; and instituting 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide expert online support services to help businesses of all sizes integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that seamlessly combine local IT assets as well as public clouds. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a consistent process for restoring applications and services rapidly after an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also enables transparent testing for disaster recovery, updates and fixes and can produce reports to verify full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help your organization to design, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high level of automation regardless of the hardware used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists offer phone-based support services to address a broad spectrum of computer technologies such as system architecture, email solutions, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and easy administration in environments that combine Linux with Microsoft Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also assist with migration from older systems to MS Windows or Linux-powered environments. Progent's group-based methodology for resolving network issues enables fast escalation, when required, to consultants with appropriate expertise to handle complex situations. This accelerates solutions of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can provide urgent phone-based help analyzing problems within UNIX/Linux systems based on popular versions of UNIX such as:
Apple Mac OS X
Berkeley UNIX (BSD)
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate managed services designed to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by some of the industry's leading enterprises. Progent's ProSight suite of outsourced network management services addresses all key aspects of modern networking including email protection, security and compliance, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning technology to defend endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-matching AV products. ProSight ASM safeguards local and cloud resources and offers a unified platform to automate the complete threat progression including protection, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also assist you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of vital files, apps and virtual machines that have become lost or damaged due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to provide centralized management and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, track, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming management processes, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that require critical updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT personnel and your assigned Progent consultant so that any looming issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate up to half of time spent searching for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an objective evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your core network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security requirements, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance consultant. The interview is designed to help evaluate your organization's ability either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup/recovery environment that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent offers the services of world-class online consulting experts for special IT projects. Billing rates for longer-term consulting tasks are set based on the qualifications of the engineers involved. Progent's background in these special fields of information technology allows clients to complete critical projects economically and on time. Progent's project-based remote engineering services include:
How Your Cheyenne Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Support
Progent's Call Center programs for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all aspects of remote desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve the most problems.
Progent's Help Desk consulting support can support you in building an effective new Call Center or revamping your established organization, identifying or enhancing Call Center application software to handle the unique requirements of your business, or adding temporary online staff to supplement your internal Call Center resources to handle unusually busy situations such as software transitions, major upgrades, or installing new applications.
Progent's Help Desk staff of experienced network consultants offers your customers in Cheyenne Wyoming immediate access to a dependable support resource with years of background providing telephone-based support and online repair service for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk recognition as a significant enabler of company performance, and Progent's goal is to solve instead of simply annotate network issues.
- Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Experts Group offers online professional consulting support and training in key application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, custom programming, and training for Microsoft applications including CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's consulting, custom development, and training services, visit Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, extend or tune your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver organizations in Cheyenne Wyoming remote hybrid network monitoring by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to accommodate your business so your network maintenance is proactive rather than reactive. By exposing emerging problems before they expand into full-scale emergencies, automated monitoring can ward off disruptive and costly information system crises. Progent can also provide help with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks that support a variety of operating systems.
To get in touch with Progent about urgent remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or see Contact Progent.
For offices and startups in Cheyenne Wyoming, Progent's phone-based network support engineers can deliver effective and cost-effective system help whenever your company needs it. More than 15 years of offering online tech support has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to refine remote access technology to solve network problems rapidly while avoiding the expense and lost productivity associated with on-site support calls.
Even if your Cheyenne organization relies on a regular independent support technician or employs an in-house IT staff that know how to deal with the majority of computer problems, Progentís Microsoft and Cisco certified consultants can provide a convenient and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the availability or the experience to resolve sudden system crises or particularly challenging integration projects.
Features of Progent's Remote Computer Support for Cheyenne Wyoming
Progent's phone help, remote troubleshooting, network security consulting, and system administration services give businesses in Cheyenne Wyoming the greatest leverage for your IT budget. Whether you require occasional phone support and Internet-based network repair or full-time Help Desk services and network administration, Progent's experts can provide your organization enterprise-level network support while allowing you to eliminate the expense and hassle of running a full-service in-house IT organization. Key features of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to offices in Cheyenne Wyoming and is also ideal for customers in more remote areas that lack consultants with proven expertise supporting Microsoft's current line of server platforms. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the use of a broad range of Microsoft support tools, technical databases, and on-going training.
- Per Minute Rates to Minimize Expenses
Progent offers remote help on a minute-by-minute basis, so you are billed only for the services you use. Progent has no minimum fee for online service and imposes no monthly retainer for support services delivered during normal business hours. This saves you from paying big bills for routine repairs.
- Availability of Cisco Certified Network Design Professionals
Progent's registered experts for Cisco can provide the services of authorized professionals with skill in designing, implementing, and supporting networking environments based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you create high-speed, reliable, and secure infrastructure for fixed and mobile networking.
- Application Specialists Consulting
Progent's basic consulting services include technology integration, MS Exchange Server expertise, network security design, and Help Desk Co-management services. Progent's Experts Team offers in-depth consulting support in specific application areas. Support offered by the Application Experts Team covers:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project and Project Online Expertise
Office 365 integration support
Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL 2014 Software Programming and Debugging
Oracle DBA Services and Application Development
MySQL Database Administration and Application Development
Apple Mac Consulting
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a convenient centralized resource for network generalists and specialists, Progent can deliver fast, cost-effective, and thorough IT solutions that align with the special requirements of your business.
- State of the Art Online Connectivity Software
Protected remote access permits Progent's support professionals to see precisely what your customers see. This makes it possible to produce quick solutions to issues that might otherwise require a costly onsite visit. State-of-the-art online connectivity software and expert technicians combine to enable Progent to resolve most IT problems quickly and economically. Progent is a pioneer in online support and automated network analysis.
- Compatibility with Leading VPN Products
Progent supports secure Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to repair your system remotely without compromising system security.
- Round-the-Clock Support for High Network Availability
For organizations with mission-critical applications, Progent can provide optional 24x7 remote support services. Combined with remote 24x7 network monitoring based on MS Operations Manager, this offering can help produce maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are intended especially for budget-conscious offices whose clients require instant access to a Help Desk service with effective phone support and complete escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of technical knowledge, refined support tools, and familiarity with corporate IT enable offices to avoid the limitations of exclusive dependence on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.
Progent adds value by offering:
How Does My Business Begin Receiving Remote Network Help from Progent?
- In-depth Knowledge of Microsoft's Entire Family of Server Platforms
Progent offers world-class expertise for Microsoftís popular server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment help, Microsoft Windows Server 2008 support, Microsoft Windows 2003 maintenance, Microsoft Exchange 2019 Server integration, MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 maintenance, Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone support and on-site help by the minute. Consequently, you are charged exclusively for delivered services. Progent does not impose a higher rate for off-hours or urgent service, and within California or in regions where Progent provides on-site service, Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no service activation charge and asks no retainer for services delivered during regular business hours. Many support organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick repairs so you will not be tempted to permit simple problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all delivered services. Unlike some independent consultants or local service organizations who offer minimal documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Each Progent consultant has access to the support documentation transmitted by each staff member to each customer. The discipline of documenting and archiving service activity results in more efficient support and eliminates a slew of typical problems such as when a support client is virtually held captive to a consultant who wonít let go of vital service information.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few support firms to provide 24x7 network tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network support to be proactive instead of reactive. By anticipating possible problems before they result in lost productivity, network monitoring can keep your information network from painful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.