Consulting Support Services for BlackBerry Environments
BlackBerry Consulting ServicesBlackBerry wireless PDAs were once among the most popular products for achieving location-independent connectivity to messaging, scheduling, web-based applications, and other vital business data. Progent can provide Chicago, Illinois businesses the services of BlackBerry-premier professionals who can assist businesses to manage existing BlackBerry deployments or migrate efficiently to a modern smartphone solution.

As the sophistication of small company IT technology has expanded, and as the need for world-class security, reliability, and disaster recovery has grown to be the standard for businesses regardless of size, successful integration and support of BlackBerry technology has grown more challenging. To deal with areas such as data protection, disaster recovery, and synchronization of BlackBerry smartphones with a variety of email systems and corporate databases, small businesses often turn to external support professionals who specialize in BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-premier consultants who can help small businesses to design, manage, and repair BlackBerry-based solutions affordably and effectively, doing away with the requirement for an in-house BlackBerry solutions specialist and reducing the expense and stress of maintaining wireless workers. Progent's BlackBerry specialists have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISM and CISA-certified security specialists. This breadth of experience, combined with Progent's proven online service delivery capabilities, provides small businesses an affordable alternative for incorporating BlackBerry technology seamlessly into their IT system.

Progent's consultants can help your business with SQL Server 2016 integration consulting, Microsoft SQL 2014 deployment and Microsoft Exchange setup so that your database and email infrastructure work efficiently with BlackBerry Enterprise Server. Progent can also show you how to migrate from older editions of BlackBerry and Microsoft software, configure easy-to-use administration tools to help you track and support BlackBerry smartphones across your business, recommend security policies that make sense for your company, develop custom mobile software, and ensure that your IT network architecture is appropriately configured to accommodate your BlackBerry clients. In addition, Progent's business continuity specialists can help ensure that your BlackBerry information is incorporated in your scheduled backup procedures in order that it can be restored rapidly and safely.

Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.

Onsite IT Consulting
Progent locations in Chicago Metro Area

City Address Phone Link
Chicago 500 North Michigan Avenue
Chicago, IL 60611		 312-800-0223 Chicago Network Support Services
Downers Grove 650 Warrenville Rd
Lisle, IL 60532		 331-251-1422 Downers Grove Network Support Services
Schaumburg 1900 E Golf Rd, Suite 950
Schumburg, IL 60173		 847-944-8599 Schaumburg Network Support Services
Skokie 1363 Shermer Road
Northbrook, IL 60062		 224-534-2088 Skokie Network Support Services


Technical Support Services for BlackBerry Enterprise Server (BES)
BlackBerry BES Server simplifies administration and support of RIM BlackBerry devices, offering a centralized platform for handling key jobs like device installation, updates, and deactivation and also providing a solid infrastructure for security and fault tolerance. BlackBerry Enterprise Server (BES) supports seamless integration between Microsoft Exchange Server, Groupwise, or Domino email servers and BlackBerry smartphones and allows over-the-air synchronization.

RIM BlackBerry BES Server Troubleshooting Support

BES Server offers a variety of data protection options starting with advanced data encryption of information transmitted between a BlackBerry smartphone and BES Server based on AES or Triple Data Encryption Standard. BlackBerry Enterprise Server also allows excellent flexibility in selecting degrees of protection to meet the specific needs of your mobile network. Progent's BlackBerry authorized engineers can assist you to choose powerful security features and enable them remotely. Examples of these over-the-air selectable security features are:

  • Disable a smartphone
  • Erase data from a missing or stolen BlackBerry smartphone
  • Disable Bluetooth functionality
  • Activate built-in defenses against malicious attacks

BlackBerry Enterprise Server also offers flexibility in selecting how to prevent mobile users from loading or executing unsafe or prohibited applications. Progent can assist you to choose protective techniques such as:

  • List precisely what applications are permitted on the device
  • Prevent third-party software from using persistent storage on the smartphone
  • Select what resources third-party applications can access on the BlackBerry device
  • Restrict the types of access third-party applications running on the BlackBerry device can initialize
  • Block all external applications from being loaded or executed on the BlackBerry device

Progent's Online BlackBerry-premier Consulting Services is Fast and Affordable
For businesses in Chicago, Illinois who need quick and affordable help from a qualified BlackBerry support expert, Progent delivers effective remote help from a seasoned network support staff who have provided IT solutions to companies in each state in the United States. (See Progent's client testimonials.)

Online support eliminates travel costs and allows consultants to resolve problems quickly, allowing you to reduce wasted productivity. Progent's BlackBerry specialists have earned accreditations in the entire range of BlackBerry technologies and can provide expert help in areas such as resolving synchronization problems, setting up BlackBerry BES Server, and designing a secure, high-availability system architecture for BlackBerry users. Credentials held and practice areas mastered by Progent's BlackBerry specialists include:

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist can provide the skills required to install and support the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified expert can assist you to use tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform critical tasks including resolving enterprise activation problems, registering and deleting BlackBerry device users, setting activation passwords, configuring over-the-air program installation and setup, deploying and debugging the BlackBerry Smart Card Reader, and configuring backup and restore processes.

Progent's BlackBerry-certified engineers can also assist you to operate administration tools such as the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow problems, and using wireless LANs for enterprise activation. In addition, Progent can help you understand the function of operational policies in the BlackBerry Enterprise environment and help you to define and implement sensible security configurations.

Progent's Microsoft-certified Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your current Exchange infrastructure for working in conjunction with BlackBerry BES Server or move your BlackBerry solution to the latest version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for deploying, managing, monitoring, and maintaining one or multiple BlackBerry BES Servers in an email system powered by Exchange. Progent's BlackBerry consultant offers support skills in important technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can assist you to add and remove BlackBerry smartphone users on Microsoft Exchange and Microsoft Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry smartphones and client accounts, archive and support storage groups, configure permissions, set up the Mobile Data System (MDS) and Instant Messaging, install access control lists, manage Microsoft Exchange data flow, generate, edit, and assign wireless LAN and VPN configuration sets, implement SNMP traps for alerts, and produce reports to summarize SNMP results.

Progent's BlackBerry expert can help you with your BlackBerry solution in a number of environments such as Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent offers the services of a BlackBerry Certified Solution Designer to assist you to design, install, test, repair, and document a mobile wireless environment based upon the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's world-class consulting services for BlackBerry technology include business and network requirements analysis, solution design, deployment planning and implementation, performance optimization, design of a fault-tolerant environment, information backup and business recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your technical objectives and to design a wireless system that meets your IT budget and supports your business plans. Progent can explain the implications of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your current network infrastructure's ability to accommodate a BlackBerry Enterprise Server, help your organization to determine which management approach and hardware products meet your needs, and analyze your messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on each other so you can arrive at informed choices about options for software editions, processors and storage, network design, and application configuration.

To maximize system protection, Progent's BlackBerry-certified consultant can assist your company to choose and activate sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-certified security specialists to perform company-wide security vulnerability and compliance testing and recommend improvements to accommodate your BlackBerry solution.

Contact Progent to Get Help from a BlackBerry-Qualified Consultant
To ask Progent about consulting assistance for BlackBerry wireless technology, call 1-800-993-9400 or see Contact Progent.