Consulting and Technical Support Services for BlackBerry Environments
RIM BlackBerry SupportBlackBerry mobile smartphones were once among the most popular products for maintaining mobile access to email, calendars, web applications, and other vital business information. Progent offers Chicago, Illinois companies the services of BlackBerry-certified consultants who can assist businesses to manage existing BlackBerry deployments or migrate smoothly to a more popular mobile solution.

As the complexity of small business IT technology has increased, and as the need for world-class protection, reliability, and disaster recovery has become the norm for companies regardless of size, successful integration and support of RIM BlackBerry solutions has become increasingly difficult. To handle issues such as security, disaster recovery, and synchronization of BlackBerry PDAs with diverse messaging servers and company databases, small businesses often resort to external consulting professionals who offer expertise in RIM BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-premier consultants who can help small organizations to plan, manage, and repair BlackBerry-based environments economically and effectively, doing away with the necessity for an internal BlackBerry technology expert and lowering the cost and hassle of supporting mobile work groups. Progent's BlackBerry technology engineers have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISM and CISA-certified security specialists. This breadth of experience, coupled with Progent's proven online service delivery model, provides small businesses an affordable alternative for integrating BlackBerry technology seamlessly into their information system.

Progent's consultants can help your business with SQL Server 2016 integration support, Microsoft SQL 2014 deployment and Microsoft Exchange Server setup so that your data and messaging systems work optimally with BlackBerry BES Server. Progent can also show you how to migrate from older versions of BlackBerry and Microsoft technology, set up easy-to-use administration tools to enable you to track and support BlackBerry smartphones throughout your company, define security policies that make sense for your company, develop custom wireless software, and make sure that your IT network architecture is properly designed to accommodate your BlackBerry users. In addition, Progent's disaster recovery consultants can help make sure that your BlackBerry data is included in your regular backup processes so that it can be restored rapidly and thoroughly.

Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.

Onsite IT Consulting
Progent locations in Chicago Metro Area

City Address Phone Link
Chicago 500 North Michigan Avenue
Chicago, IL 60611
United States
(312) 800-0223 Chicago Network Support Services
Downers Grove 1431 Opus Place, Suite 110
Downers Grove, IL 60515
United States
(331) 251-1422 Downers Grove Network Support Services
Schaumburg 1900 E Golf Rd, Suite 950
Schaumburg, IL 60173
United States
(847) 944-8599 Schaumburg Network Support Services
Skokie 5250 Old Orchard Rd, Suite 300
Skokie, IL 60077
United States
(224) 534-2088 Skokie Network Support Services

Integration Support for BlackBerry Enterprise Server
BlackBerry BES Server simplifies management and maintenance of BlackBerry wireless handsets, offering a single platform for controlling critical jobs like device deployment, upgrades, and deactivation and offering a strong foundation for data protection and high availability. BlackBerry BES Server delivers transparent integration between Exchange Server, Groupwise, or IBM Lotus Domino email servers and BlackBerry users and supports remote synchronization.

BlackBerry BES Server Configuration Assistance

BlackBerry Enterprise Server offers a wealth of security capabilities beginning with advanced data encryption of information sent between a BlackBerry wireless handset and BlackBerry Enterprise Server based on Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also permits excellent versatility in selecting degrees of security to match the specific requirements of your mobile environment. Progent's BlackBerry authorized consultants can help your company to choose advanced security functions and enable them wirelessly. Examples of these wirelessly configurable security features include:

  • Lock down a BlackBerry device
  • Wipe information from a missing or stolen device
  • Disable Bluetooth
  • Activate internal defenses against malware

BES Server also offers flexibility in determining how to prevent BlackBerry users from loading or running unsafe or unauthorized applications. Progent can help you to select blocking techniques like:

  • List precisely which programs are allowed on the device
  • Prevent external software from using non-volatile storage on the BlackBerry smartphone
  • Determine what resources external programs can use on the device
  • Restrict the kinds of access third-party software running on the BlackBerry device can initialize
  • Prevent all third-party programs from being installed or executed on the BlackBerry device

How Progent Can Assist Your Business to Maintain and Support Your BlackBerry Solution
Progent can deliver an experienced engineer who has earned accreditations from RIM in all key aspects of BlackBerry integration. Progent's BlackBerry support skills range from troubleshooting synchronization problems to designing mobile productivity solutions based on BlackBerry Enterprise Server (BES). These RIM BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist has the skills required to configure and troubleshoot the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry-certified expert can show you how to utilize resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform important procedures including resolving enterprise activation problems, adding and removing BlackBerry device users, activating passwords, configuring over-the-air software installation and configuration, implementing and debugging the BlackBerry Smart Card Reader, and setting up backup and restore mechanisms.

Progent's BlackBerry-certified engineers can also assist you to operate administration tools like the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow issues, and using wireless LANs for enterprise activation. Also, Progent can help you understand the function of operational policies in the BlackBerry BES system and assist your company to select and implement sensible security options.

Progent's certified Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your current Microsoft Exchange Server architecture for working smoothly with BlackBerry BES Server or move your BlackBerry system to the most recent edition of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, administering, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email system powered by Microsoft Exchange Server. Progent's BlackBerry engineer offers support skills in important areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can assist you to add and delete BlackBerry smartphone clients on Microsoft Exchange and Active Directory, set up, monitor, and manage BlackBerry BES Server, administer BlackBerry smartphones and client accounts, back up and manage storage groups, configure permissions, set up the MDS and Instant Messaging, implement access control lists, control Exchange Server data flow, create, update, and apply wireless LAN and Virtual Private Network configuration sets, set up SNMP traps, and generate reports based on SNMP data.

Progent's BlackBerry consultant can help you with your BlackBerry technology in a number of environments that can include Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent offers the services of a BlackBerry Certified Solution Designer to help your company to design, install, test, troubleshoot, and produce documentation for a wireless solution built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's world-class consulting support services for BlackBerry technology include business and network requirements analysis, solution design, roll-out strategy and implementation, performance tuning, design of a high-availability environment, information backup and disaster recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your technical objectives and to create a mobile wireless environment that fits within your information technology budget and aligns with your business plans. Progent can clarify the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's ability to accommodate a BlackBerry Enterprise Server, help you to decide which management model and hardware products match your requirements, and analyze your email and messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on each other so you can arrive at informed decisions concerning alternatives for software editions, processors and storage, network architecture, and application configuration.

To optimize system security, Progent's BlackBerry-certified expert can help your company to select and configure sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-premier security engineers to run company-wide security assessment and compliance testing and recommend enhancements to account for your BlackBerry environment.

Call or Email Progent for Assistance from a RIM BlackBerry-Certified Expert
If you wish to get in touch with Progent about engineering support for BlackBerry wireless technology, call 1-800-993-9400 or refer to Contact Progent.

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