Consulting and Technical Support for BlackBerry Solutions
BlackBerry SupportBlackBerry mobile PDAs were once one of the most popular solutions for maintaining anytime-anywhere connectivity to email, scheduling, web programs, and other vital business data. Progent can provide Chicago, Illinois companies support from BlackBerry-certified experts who can assist companies to manage existing BlackBerry environments or migrate smoothly to a modern smartphone solution.

As the complexity of small company networks has expanded, and as the demand for enterprise-class protection, dependability, and recoverability has grown to be the standard for organizations of any size, effective integration and maintenance of BlackBerry technology has grown more difficult. To deal with areas such as data protection, disaster recovery, and synchronization of BlackBerry handhelds with diverse email systems and company databases, small businesses frequently resort to external consulting professionals who offer expertise in BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-premier engineers who can help small organizations to design, administer, and repair BlackBerry solutions economically and effectively, doing away with the requirement for an internal BlackBerry technology expert and reducing the cost and hassle of supporting mobile workers. Progent's BlackBerry technology engineers have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified security specialists. This range of experience, coupled with Progent's efficient online service delivery model, provides small businesses an economical alternative for incorporating RIM BlackBerry technology productively into their information network.

Progent's engineers can assist your company with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 deployment and Exchange setup so that your data and messaging infrastructure work optimally with BlackBerry Enterprise Server. Progent can also show you how to migrate from older versions of BlackBerry and Microsoft technology, configure streamlined administration utilities so you can monitor and support BlackBerry smartphones throughout your company, define security policies that are right for your business, develop custom mobile software, and make sure that your IT network architecture is appropriately configured to accommodate your BlackBerry clients. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry data is incorporated in your regular backup processes so that it can be restored rapidly and thoroughly.

Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.

Onsite IT Consulting
Progent locations in Chicago Metro Area

City Address Phone Link
Chicago 500 North Michigan Avenue
Chicago, IL 60611
United States
(312) 800-0223 Chicago Network Support Services
Downers Grove 1431 Opus Place, Suite 110
Downers Grove, IL 60515
United States
(331) 251-1422 Downers Grove Network Support Services
Schaumburg 1900 E Golf Rd, Suite 950
Schaumburg, IL 60173
United States
(847) 944-8599 Schaumburg Network Support Services
Skokie 5250 Old Orchard Rd, Suite 300
Skokie, IL 60077
United States
(224) 534-2088 Skokie Network Support Services


Consulting Support Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server streamlines management and maintenance of RIM BlackBerry devices, offering a centralized platform for handling key tasks like smartphone installation, upgrades, and deactivation and offering a solid foundation for data protection and high availability. BlackBerry Enterprise Server (BES) delivers transparent integration between Exchange, Novell GroupWise, or Domino email servers and BlackBerry handsets and supports over-the-air synchronization.

BlackBerry Enterprise Server Integration Help

BlackBerry BES Server provides a wealth of data protection capabilities starting with advanced data encryption of messages sent between a BlackBerry smartphone and BES Server using Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also allows excellent flexibility in selecting levels of security to match the special needs of your network. Progent's BlackBerry certified consultants can assist your company to select advanced security features and enable them wirelessly. Examples of these over-the-air selectable security features are:

  • Lock down a device
  • Wipe information from a lost BlackBerry smartphone
  • Disable Bluetooth functionality
  • Activate internal defenses against malware

BES Server also offers flexibility in determining ways to prevent BlackBerry users from loading or executing unsecure or unauthorized code. Progent can assist you to select blocking processes like:

  • List precisely which applications are allowed on the device
  • Block external applications from allocating persistent storage on the BlackBerry device
  • Determine which resources third-party applications can access on the BlackBerry device
  • Limit the types of connections third-party applications running on the BlackBerry device can initialize
  • Prevent all external programs from being installed or executed on the BlackBerry smartphone

Expert RIM BlackBerry Consulting and Technical Services Offered Remotely from Progent
Progent's certified RIM BlackBerry support specialists are available online to provide expert technical help to companies in the Chicago area or anywhere in Illinois. Progent's seasoned remote consulting experts have helped IT organizations resolve network problems and reduce support expenses in every state in the country and built a large base of satisfied customers. (See Progent's customer testimonials.)

Progent offers online assistance for a wide selection of issues related to RIM BlackBerry software and devices including synchronization, configuration with Microsoft Exchange, setting up BlackBerry Enterprise Server, and improving mobile security. Major BlackBerry certifications awarded to Progent's consulting professionals include:

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist can provide the skills required to configure and troubleshoot the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry specialist can show you how to utilize tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform important procedures including troubleshooting enterprise activation problems, adding and removing BlackBerry device clients, setting activation passwords, implementing over-the-air program loading and setup, deploying and debugging the BlackBerry Smart Card Reader, and setting up backup and restore processes.

Progent's BlackBerry-certified consultants can also show you how to use administration software like the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow issues, and utilizing WiFi for activation. In addition, Progent can explain the role of operational policies in the BlackBerry Enterprise system and help you to select and implement appropriate security configurations.

Progent's certified Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your current Microsoft Exchange Server infrastructure for operating smoothly with BlackBerry Enterprise Server or migrate your BlackBerry system to the latest version of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, managing, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in a messaging environment powered by Exchange Server. Progent's BlackBerry engineer has support skills in key areas related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can assist you to add and remove BlackBerry device clients on Microsoft Exchange Server and Windows Active Directory, set up, track, and manage BlackBerry Enterprise Server, manage BlackBerry handhelds and client accounts, archive and manage storage groups, configure permissions, set up the MDS and Instant Messaging, install access control lists, manage Exchange data flow, create, update, and assign WLAN and VPN configurations, implement SNMP traps, and generate reports based on SNMP results.

Progent's BlackBerry engineer can help you with your BlackBerry technology in a number of settings such as Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent can provide the services of a BlackBerry Certified Solution Designer to assist you to design, deploy, test, troubleshoot, and produce documentation for a wireless environment built upon the integration of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's high-level consulting support services for BlackBerry include business and network needs assessment, solution architecture, roll-out planning and implementation, performance optimization, configuration of a high-availability architecture, information backup and business recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your operational goals and to design a mobile wireless environment that fits within your IT budget and supports your business plans. Progent can explain the implications of your operational processes on the design of a BlackBerry Enterprise Solution, assess your existing network infrastructure's ability to support a BlackBerry BES Server, help your organization to determine which administration model and physical components match your needs, and analyze your email and messaging system configuration. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make informed decisions about alternatives for software editions, processors and mass storage, network topology, and application configuration.

To maximize system security, Progent's BlackBerry consultant can help your company to choose and configure appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and GIAC-certified security specialists to run network-wide security assessment and compliance testing and recommend improvements to support your BlackBerry environment.

Contact Progent to Get Help from a RIM BlackBerry-Certified Specialist
If you wish to ask Progent about technical assistance for BlackBerry mobile wireless technology, phone 1-800-993-9400 or go to Contact Progent.



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