Wireless Support

Consulting Support Services for BlackBerry Technology
BlackBerry mobile smartphones were at one time among the most popular products for achieving anytime-anywhere connectivity to messaging, calendars, web-based applications, and other vital business information. Progent offers Chicago, Illinois companies support from BlackBerry-certified consultants who can assist companies to manage their BlackBerry environments or transition smoothly to a current smartphone platform.

As the complexity of small company IT technology has increased, and as the demand for enterprise-class security, reliability, and disaster recovery has become the norm for organizations regardless of size, successful integration and maintenance of BlackBerry technology has become more difficult. To deal with issues such as data protection, disaster recovery, and synchronization of BlackBerry smartphones with a variety of messaging servers and corporate databases, small businesses often resort to outside support firms who specialize in BlackBerry installation and troubleshooting.

Progent can provide the services of BlackBerry-certified engineers who can assist small organizations to plan, manage, and repair BlackBerry-based solutions affordably and effectively, dispensing with the necessity for an internal BlackBerry solutions expert and lowering the cost and stress of supporting wireless work groups. Progent's BlackBerry technology specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified network security specialists. This breadth of experience, combined with Progent's efficient online support capabilities, gives small companies an affordable alternative for incorporating RIM BlackBerry products productively into their information system.

Progent's engineers can help your company with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 deployment and Microsoft Exchange setup so that your data and messaging infrastructure work efficiently with BlackBerry BES Server. Progent can also help you to migrate from older releases of BlackBerry and Microsoft software, configure easy-to-use management tools to enable you to track and control BlackBerry devices throughout your company, recommend security policies that are right for your business, develop custom wireless applications, and ensure that your IT network architecture is properly designed to handle your BlackBerry users. Also, Progent's business continuity specialists can help ensure that your BlackBerry data is incorporated in your regular backup processes so that it can be recovered rapidly and thoroughly.

Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.

Integration Help for BlackBerry Enterprise Server
BlackBerry BES Server streamlines management and maintenance of RIM BlackBerry wireless handsets, offering a centralized solution for handling key jobs such as smartphone installation, upgrades, and retirement and also providing a solid infrastructure for security and fault tolerance. BlackBerry Enterprise Server supports transparent integration between Microsoft Exchange Server, Novell GroupWise, or Lotus Domino messaging platforms and BlackBerry users and allows over-the-air synchronization.

BlackBerry Enterprise Server offers a variety of security options beginning with advanced data encryption of messages transmitted between a BlackBerry wireless handset and BlackBerry Enterprise Server using Advanced Encryption Standard or Triple Data Encryption Standard. BlackBerry Enterprise Server also permits great flexibility in selecting levels of security to match the specific requirements of your company's network. Progent's BlackBerry certified consultants can help you to select powerful security features and enable them wirelessly. Examples of these wirelessly selectable security features are:

• Disable a smartphone
• Erase data from a missing or stolen BlackBerry device
• Disable Bluetooth
• Activate internal defenses against malware

BlackBerry Enterprise Server also provides flexibility in selecting how to keep users from installing or running unsecure or unauthorized applications. Progent can assist you to select blocking processes such as:

• List exactly which applications are allowed on the device
• Block external programs from using persistent memory on the device
• Determine what resources external software can use on the BlackBerry smartphone
• Restrict the types of access third-party applications running on the smartphone can establish
• Block all third-party applications from being loaded or run on the BlackBerry device

Progent's Online BlackBerry-premier Support is Quick and Affordable
For businesses in Chicago, Illinois who want quick and economical help from a certified RIM BlackBerry support professional, Progent provides effective online assistance from a veteran network support team who have delivered network solutions to organizations in each state in the country. (Refer to Progent's client testimonials.)

Online consulting services eliminates travel expense and lets engineers solve problems rapidly, so you minimize wasted productivity. Progent's BlackBerry specialists have been awarded accreditations in the entire range of BlackBerry technologies and can provide professional help in fields such as fixing synchronization problems, configuring BlackBerry Enterprise Server, and designing a protected, high-availability network architecture for RIM BlackBerry users. Certifications earned and skill sets mastered by Progent's BlackBerry professionals include:

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge needed to configure and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry specialist can assist you to utilize tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform important procedures such as resolving enterprise activation issues, registering and removing BlackBerry device users, activating passwords, implementing wireless software installation and configuration, deploying and debugging the BlackBerry Smart Card Reader, and setting up backup and restore mechanisms.

Progent's BlackBerry engineers can also help you to use management software such as the BlackBerry Administration Service for role-based administration, resolving attachment and data flow problems, and using wireless LANs for enterprise activation. Also, Progent can help you understand the function of IT policies in the BlackBerry Enterprise environment and help you to select and install sensible security configurations.

Progent's Microsoft-certified Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your existing Exchange infrastructure for operating smoothly with BlackBerry BES Server or migrate your BlackBerry system to the most recent version of Microsoft Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced skills for deploying, administering, tracking, and troubleshooting one or several BlackBerry BES Servers in a messaging environment based on Exchange. Progent's BlackBerry engineer offers support skills in important technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can assist you to add and remove BlackBerry smartphone clients on Microsoft Exchange and Active Directory, configure, track, and administer BlackBerry BES Server, manage BlackBerry handhelds and client accounts, archive and support storage groups, apply permissions, set up the Mobile Data System and Instant Messaging, implement push and pull access control lists, control Microsoft Exchange Server data flow, generate, update, and apply WLAN and VPN configuration sets, set up SNMP traps, and produce management reports to summarize SNMP data.

Progent's BlackBerry-certified expert can help you with your BlackBerry solution in a variety of settings such as Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to assist you to design, install, validate, troubleshoot, and produce documentation for a wireless solution built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's high-level consulting support services for BlackBerry include business and network requirements assessment, system design, installation strategy and implementation, performance optimization, design of a high-availability environment, data backup and disaster recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your operational goals and to create a wireless solution that meets your information technology budget and aligns with your business strategy. Progent can explain the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's ability to support a BlackBerry BES Server, help your organization to decide which management model and physical components meet your needs, and evaluate your email and messaging environment configuration. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed decisions concerning alternatives for software editions, processors and storage, network architecture, and application configuration.

To optimize system security, Progent's BlackBerry consultant can assist you to choose and activate sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-premier security engineers to perform network-wide security vulnerability and compliance testing and suggest improvements to accommodate your BlackBerry environment.

Call or Email Progent for Assistance from a RIM BlackBerry-Certified Specialist
To ask Progent about technical assistance for BlackBerry wireless integration, phone 1-800-993-9400 or see Contact Progent.