Consulting Support Services for BlackBerry Environments
RIM BlackBerry SupportBlackBerry wireless smartphones were once among the most successful solutions for achieving location-independent connectivity to email, calendars, web-based programs, and other critical business data. Progent can provide Chicago, Illinois companies the services of BlackBerry-premier experts who can assist businesses to maintain existing BlackBerry deployments or migrate smoothly to a more popular mobile solution.

As the sophistication of small company IT technology has expanded, and as the need for world-class protection, dependability, and recoverability has become the standard for organizations of all sizes, successful deployment and maintenance of RIM BlackBerry technology has grown more challenging. To deal with areas such as data protection, business continuity, and synchronization of BlackBerry smartphones with diverse email systems and shared databases, small organizations frequently turn to external support professionals who specialize in BlackBerry integration and maintenance.

Progent can provide the services of BlackBerry-premier engineers who can help small businesses to plan, manage, and troubleshoot BlackBerry-based environments affordably and effectively, dispensing with the requirement for an in-house BlackBerry technology expert and reducing the expense and hassle of supporting wireless workers. Progent's BlackBerry technology engineers have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified security professionals. This breadth of experience, coupled with Progent's efficient remote service delivery model, gives small companies an economical alternative for integrating RIM BlackBerry technology productively into their business information system.

Progent's consultants can help you with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 configuration and Exchange Server setup so that your database and messaging infrastructure operate optimally with BlackBerry BES Server. Progent can also show you how to migrate from previous versions of BlackBerry and Microsoft software, configure streamlined management tools to enable you to track and support BlackBerry smartphones across your business, recommend security policies that make sense for your business, develop custom wireless applications, and make sure that your network infrastructure is properly configured to handle your BlackBerry clients. In addition, Progent's business continuity consultants can help ensure that your BlackBerry data is incorporated in your regular backup processes so that it can be restored rapidly and safely.

Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.

Onsite IT Consulting
Progent locations in Chicago Metro Area

City Address Phone Link
Chicago 500 North Michigan Avenue
Chicago, IL 60611
United States
(312) 800-0223 Chicago Network Support Services
Downers Grove 1431 Opus Place, Suite 110
Downers Grove, IL 60515
United States
(331) 251-1422 Downers Grove Network Support Services
Schaumburg 1900 E Golf Rd, Suite 950
Schaumburg, IL 60173
United States
(847) 944-8599 Schaumburg Network Support Services
Skokie 5250 Old Orchard Rd, Suite 300
Skokie, IL 60077
United States
(224) 534-2088 Skokie Network Support Services


Consulting Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) streamlines administration and support of BlackBerry wireless handsets, providing a centralized solution for handling critical jobs like device deployment, upgrades, and deactivation while also providing a solid foundation for security and high availability. BlackBerry BES Server delivers seamless integration between Microsoft Exchange, Novell GroupWise, or Lotus messaging servers and BlackBerry smartphones and supports over-the-air synchronization.

BlackBerry Enterprise Server Troubleshooting Assistance

BlackBerry Enterprise Server offers a wealth of data protection options starting with advanced data encryption of messages transmitted between a BlackBerry wireless handset and BES Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BlackBerry BES Server also permits great versatility in adjusting levels of security to meet the specific needs of your mobile network. Progent's BlackBerry authorized consultants can help you to choose powerful security functions and activate them remotely. Samples of these wirelessly configurable security settings include:

  • Disable a smartphone
  • Erase data from a missing or stolen BlackBerry smartphone
  • Lock out Bluetooth
  • Enable built-in defenses against malicious attacks

BES Server also provides versatility in selecting how to prevent users from installing or running unsafe or unauthorized software. Progent can help you to choose blocking techniques like:

  • Specify exactly which applications are allowed on the device
  • Block third-party applications from allocating non-volatile memory on the smartphone
  • Select what functions third-party software can access on the BlackBerry smartphone
  • Restrict the kinds of connections external applications running on the device can establish
  • Prevent all external software from being loaded or executed on the smartphone

Some Ways That Progent Can Help You to Maintain and Troubleshoot Your BlackBerry Solution
Progent can deliver a seasoned engineer who has earned certifications from RIM in all key aspects of BlackBerry integration. Progent's BlackBerry consulting skills range from troubleshooting synchronization issues to architecting wireless productivity solutions built around BlackBerry Enterprise Server. These BlackBerry certifications and their respective practice areas include:

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist has the skills needed to configure and support the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry-certified specialist can show you how to use tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important tasks such as resolving enterprise activation problems, registering and removing BlackBerry device users, activating passwords, configuring wireless program installation and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry-certified engineers can also assist you to operate administration software such as the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow issues, and utilizing WiFi for enterprise activation. In addition, Progent can explain the function of IT policies in the BlackBerry BES environment and assist your company to define and implement appropriate security options.

Progent's certified Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your current Exchange Server infrastructure for operating smoothly with BlackBerry Enterprise Server or migrate your BlackBerry system to the most recent edition of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for installing, managing, monitoring, and maintaining one or several BlackBerry BES Servers in a messaging system powered by Exchange Server. Progent's BlackBerry-certified engineer offers expertise in important technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can assist you to add and delete BlackBerry smartphone clients on Exchange Server and Active Directory, set up, monitor, and manage BlackBerry BES Server, manage BlackBerry devices and user accounts, back up and support storage groups, configure permissions, install the Mobile Data System and Instant Messaging, implement push and pull access control lists, manage Microsoft Exchange Server data flow, create, edit, and assign WLAN and VPN configurations, implement SNMP traps for alerts, and generate management reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can support your BlackBerry technology in a number of environments such as Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent offers the support of a BlackBerry Certified Solution Designer to assist you to plan, deploy, test, repair, and produce documentation for a mobile wireless environment built upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's high-level engineering support services for BlackBerry technology include business and network requirements analysis, solution architecture, roll-out planning and implementation, performance tuning, design of a fault-tolerant architecture, information backup and disaster recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your technical goals and to create a mobile wireless solution that fits within your information technology budget and supports your business plans. Progent can explain the impact of your operational policies on the design of a BlackBerry Enterprise Solution, assess your existing connectivity infrastructure's ability to accommodate a BlackBerry BES Server, help your organization to determine which administration approach and equipment match your requirements, and evaluate your messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on each other so you can arrive at informed decisions about alternatives for software editions, server hardware and storage, network topology, and application set up.

To maximize system security, Progent's BlackBerry consultant can assist your company to choose and configure appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and CISM-certified security engineers to perform network-wide security assessment and compliance testing and recommend improvements to support your BlackBerry environment.

Call or Email Progent to Get Assistance from a RIM BlackBerry-Qualified Professional
To ask Progent about engineering support for BlackBerry wireless technology, call 1-800-993-9400 or refer to Contact Progent.



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