Mobile Expertise

Consulting Support for BlackBerry Environments
BlackBerry mobile smartphones were at one time one of the most popular solutions for achieving anytime-anywhere connectivity to email, calendars, web programs, and other vital business information. Progent offers Chicago, Illinois companies the services of BlackBerry-certified experts who can assist companies to maintain their BlackBerry environments or transition efficiently to a current mobile platform.

As the sophistication of small business networks has expanded, and as the demand for world-class security, dependability, and disaster recovery has become the standard for organizations of all sizes, successful deployment and support of BlackBerry technology has become more difficult. To deal with areas like security, business continuity, and synchronization of BlackBerry PDAs with a variety of messaging systems and corporate databases, small businesses frequently turn to external consulting professionals who specialize in RIM BlackBerry installation and troubleshooting.

Progent offers the services of BlackBerry-premier engineers who can assist small organizations to design, administer, and repair BlackBerry-based solutions affordably and efficiently, doing away with the necessity for an internal BlackBerry technology expert and reducing the expense and stress of supporting mobile work groups. Progent's BlackBerry specialists have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security specialists. This range of experience, coupled with Progent's proven remote support capabilities, provides small businesses a budget-friendly alternative for integrating BlackBerry products seamlessly into their IT network.

Progent's engineers can help you with SQL Server 2016 integration support, Microsoft SQL 2014 deployment and Exchange Server 2016 setup so that your database and email systems work optimally with BlackBerry BES Server. Progent can also help you to migrate from previous versions of BlackBerry and Microsoft technology, configure streamlined administration utilities so you can track and support BlackBerry smartphones across your business, define security policies that make sense for your company, develop custom mobile software, and make sure that your IT network infrastructure is properly designed to accommodate your BlackBerry users. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry data is included in your scheduled backup processes so that it can be recovered rapidly and safely.

Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.

Integration Expertise for BlackBerry Enterprise Server
RIM's high-end platform for managing big collections of BlackBerry wireless handsets is the BlackBerry BES Server. This powerful software allows Microsoft Exchange Server, IBM Lotus Domino, or Novell GroupWise users to transmit and receive emails that stay encrypted during wireless transit to ensure maximum security. BlackBerry Enterprise Server also simplifies a broad variety of critical administrative tasks that span from smartphone deployment and upgrades to wireless security and fault tolerance.

Progent's BlackBerry-certified consultants can assist you to use RIM BlackBerry Enterprise Server to perform basic tasks like:

• Deploy and manage applications
• Plan smartphone, program, and IT policy updates
• Upgrade BlackBerry device firmware wirelessly
• Manage user settings with BES Server's vast library of IT policies

Progent's BlackBerry-certified engineers can also help you to utilize BES Server to perform important tasks not available with the less advanced BES Server Express. These tasks include:

• Set up and manage BES Server's high-availability architecture using VMware
• Deploy BlackBerry devices remotely
• Establish specialized management roles
• Automatically track and analyze the overall health of your BlackBerry solution

How Progent Can Help You to Maintain and Troubleshoot Your BlackBerry Environment
Progent can provide a seasoned BlackBerry support who has earned certifications from RIM in all major facets of BlackBerry integration. Progent's BlackBerry consulting services range from troubleshooting synchronization issues to designing mobile productivity solutions based on BlackBerry Enterprise Server (BES). These BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to assist you to design, deploy, test, troubleshoot, and document a mobile wireless environment built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's high-level consulting services for BlackBerry include business and network needs assessment, system architecture, deployment planning and execution, performance optimization, design of a high-availability architecture, information backup and business recovery planning, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your technical goals and to design a wireless system that meets your IT budget and aligns with your business plans. Progent can clarify the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's suitability to support a BlackBerry BES Server, help you to determine which administration approach and physical components meet your requirements, and evaluate your messaging environment topology. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart choices concerning options for software editions, server hardware and storage, network design, and application set up.

To optimize system security, Progent's BlackBerry expert can help you to choose and configure sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-certified security specialists to run network-wide security vulnerability and compliance testing and suggest enhancements to accommodate your BlackBerry solution.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced skills for installing, administering, monitoring, and troubleshooting one or several BlackBerry BES Servers in an email environment based on Exchange. Progent's BlackBerry-certified consultant has support skills in important technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can help you to install and remove BlackBerry device users on Microsoft Exchange and Windows Active Directory, configure, track, and manage BlackBerry BES Server, administer BlackBerry smartphones and user accounts, archive and manage storage groups, configure permissions, set up the Mobile Data System and Instant Messaging, deploy push and pull access control lists, control Microsoft Exchange data flow, generate, edit, and apply WLAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and generate management reports based on SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry solution in a variety of settings such as Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Contact Progent for Assistance from a RIM BlackBerry-Certified Specialist
To contact Progent about professional assistance for BlackBerry mobile wireless solutions, call 1-800-993-9400 or refer to Contact Progent.