Enlarging your at-home workforce may have a significant impact on IT infrastructure, security, and company culture. Progent has 20 years of experience helping small and mid-size businesses to plan, deploy, manage, tune, and troubleshoot IT environments that support a remote workforce. Progent can help your Chicago company to pick the appropriate technologies and follow leading practices in creating and maintaining a safe virtual solution for teleworkers that promotes teamwork and returns maximum value. Progent can provide services ranging from as-needed expertise for helping you over challenging technical roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can help Chicago, Illinois businesses to succeed with any facet of creating a high-performing work-from-home ecosystem by delivering network infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, public cloud integration, Help Desk augmentation, security monitoring, backup/restore solutions, and streamlined management.

Help Desk Support for Remote Workers
An emergency, company-wide switchover to a from-home workforce, which might be motivated by an epidemic or as a component of a business continuity plan, can overstretch even the most efficient internal Help Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or augment their Help Desk Call Center by using Progent's online Technical Response Center team.

  • Progent's Standard Support Desk support services leverage Progent's extensive team of remote IT support experts combined with world-class trouble ticketing and follow-up software to offer an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 PC technical support from service requests through ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to track or revise the status of their active trouble tickets, add details, and append screen captures and attachments. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support specialists to deal with advanced problems. To find out more, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Call Center Augmentation Service allows your business to augment your current Help Desk Call Center team by sharing delivery of Call Center services transparently between your in-house IT support staff and Progent's extensive roster of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk service uses a collective support solution utilizing the leading PSA tool for managing help requests and trouble tickets, assigning ownership, tracking progress, and generating management reports. For details about how Progent's Help Desk Supplementation Services can help your company to provide world-class technical support to your at-home workforce, refer to Progent's Help Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining an efficient work-from-home solution for your Chicago, Illinois organization, call 1-800-993-9400 or go to Contact Progent.