Enlarging your telecommuter workforce may have a major impact on IT architecture, cybersecurity, and corporate workflows. Progent has 20 years of experience helping SMBs to design, deploy, administer, tune, and debug IT networks that incorporate at-home workers. Progent can assist your Chicago organization to pick the appropriate tools and follow best practices in building and maintaining a safe virtual office ecosystem for teleworkers that promotes teamwork and returns top value. Progent offers support services ranging from as-needed guidance for helping you over occasional IT bottlenecks to full project management or co-management to help you carry out business-critical tasks.

Progent can help Chicago, Illinois businesses to with any aspect of building a high-performing work-at-home ecosystem by providing network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, cloud integration, helpdesk services, security monitoring, data protection solutions, and centralized management.

Help Desk Call Center Support for Remote Workers
A sudden, company-wide transition to a teleworker business model, which could be driven by a pandemic or as an element of a disaster recovery preparedness plan, can overwhelm even a well-staffed internal Call Desk. Progent's Help Desk services allow organizations to outsource or expand their Support Desk by using Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk Call Center services utilize Progent's extensive team of remote IT support specialists combined with world-class ticketing and follow-up technology to provide an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 desktop technical support from service requests to ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows teleworkers to monitor or revise the status of their active tickets, add information, and upload screenshots or relevant files. Desktop support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical service rates, and Progent offers the option of fast escalation to Level 2 and Level 3 support experts to resolve advanced problems. For more information, refer to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Call Center Supplemental Service allows you to supplement your existing Support Desk team by splitting responsibilities for Call Desk services transparently between your in-house support staff and Progent's nationwide team of PC support technicians and subject matter specialists. Progent's shared Support Desk service uses a co-sourcing support model based on the number one professional services automation platform for handling service requests and trouble tickets, assigning responsibility, monitoring progress, and generating reports. To learn how Progent's Call Center Supplementation Services can help your business to deliver best-in-class desktop support to your at-home workforce, refer to Progent's Help Desk Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing a productive work-from-home solution for your Chicago, Illinois organization, phone 1-800-993-9400 or go to Contact Progent.