Expanding your remote workforce can have a major effect on network architecture, security/compliance, and company processes. Progent has 20 years of experience assisting businesses of all sizes to plan, configure, administer, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Chicago company to pick the appropriate tools and adhere to leading practices in creating and operating a secure virtual ecosystem for teleworkers that promotes teamwork and returns top business value. Progent offers support services ranging from on demand guidance for getting you past occasional technical bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.
Progent's consultants can help Chicago, Illinois businesses to succeed with any facet of building a high-functioning telecommuting environment by providing infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk augmentation, cybersecurity, data protection solutions, and streamlined management.
Help Desk Support for Teleworkers
A rapid, enterprise-wide transition to a from-home workforce, which could be activated by an epidemic or as part of a disaster recovery preparedness plan, can overwhelm even a high-performing internal Support Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or augment their Help Desk Call Center by using Progent's online Technical Response Center (TRC) services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining a productive work-from-home solution for your Chicago, Illinois company, call