Enlarging your remote workforce can have a major effect on network infrastructure, security, and corporate workflows. Progent has two decades of background helping SMBs to design, configure, manage, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Chicago organization to select the right tools and follow best practices in creating and operating a secure virtual office ecosystem for telecommuters that facilitates collaboration and returns maximum business value. Progent can provide support services ranging from as-needed guidance for getting you over challenging IT bottlenecks to comprehensive project management to help you carry out business-critical tasks.

Progent's consultants can assist Chicago, Illinois organizations to with any aspect of building a high-performing telecommuting environment by providing network infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk services, security monitoring, backup/restore solutions, and unified management.

Help Desk Call Center Support for Remote Workers
A sudden, organization-wide transition to a from-home business model, which could be the result of a pandemic or as an element of a disaster recovery process, can overwhelm even the most efficient internal Call Center. Progent's Call Center services allow organizations of any size to outsource or supplement their Call Center by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center services utilize Progent's extensive network of remote IT support specialists along with world-class trouble ticketing and tracking technology to provide an economical, advanced Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to monitor or update the status of their active tickets, add information, and append screenshots and relevant files. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop support rates, and Progent offers optional rapid escalation to Level 2 and Level 3 support specialists to resolve complex issues. For details, see Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Call Center Augmentation Service allows your business to expand your existing Call Center staff by splitting responsibilities for Help Desk support seamlessly between your regular support staff and Progent's nationwide roster of PC support engineers and subject matter specialists. Progent's co-managed Call Desk service is based on a collaborative support model based on the number one professional services automation (PSA) tool for handling help requests and ticketing, establishing ownership, tracking progress, and producing reports. For information about how Progent's Help Desk Augmentation Services can enable your company to deliver world-class desktop support to your at-home employees, see Progent's Help Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing an efficient telecommuter environment for your Chicago, Illinois organization, call 1-800-993-9400 or go to Contact Progent.