Chicago At Home Workforce Integration Support Services
Call Desk Solutions Consulting Services
Expanding your remote workforce can have a significant impact on network architecture, security, and corporate processes. Progent has two decades of experience assisting SMBs to plan, configure, administer, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Chicago organization to pick the right tools and follow leading practices in building and maintaining a secure virtual solution for telecommuters that facilitates teamwork and returns maximum business value. Progent can provide support services that go from on demand guidance for getting you past occasional IT roadblocks to comprehensive project management or co-management to help you carry out mission-critical tasks.
Progent's consultants can help Chicago, Illinois organizations to succeed with any facet of creating a high-functioning telecommuting ecosystem by providing network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk augmentation, security and compliance, data protection solutions, and unified management.
Help Desk Call Center Support for Teleworkers
A sudden, enterprise-wide switchover to a teleworker workforce, which might be activated by an epidemic or as an element of a disaster recovery process, can overwhelm even a well-staffed internal Support Desk. Progent's Help Desk Call Center services allow organizations to outsource or supplement their Call Desk with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center support services leverage Progent's nationwide team of online technical support specialists combined with enterprise-class ticketing and follow-up software to offer an affordable, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 PC support from service requests to ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to check or revise the status of their current trouble tickets, add details, and append screenshots and attachments. Desktop support services are provided at a significant price reduction off Progent's normal Level 1 technical service charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT specialists to resolve complex problems. For more information, see Progent's Standard Helpdesk Services for small businesses.
- Progent's Call Desk Supplemental Service enables your business to supplement your current Help Desk team by sharing delivery of Call Center support services seamlessly between your regular support organization and Progent's nationwide roster of PC support engineers and subject matter experts. Progent's shared Help Desk Call Center service uses a collective support model utilizing the number one professional services automation tool for handling help requests and ticketing, assigning ownership, monitoring progress, and producing reports. For information about how Progent's Call Desk Supplementation Services can help your company to deliver world-class technical support to your at-home employees, go to Progent's Call Center supplementation Services.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing an efficient work-from-home solution for your Chicago, Illinois company, phone
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Online Photoshop Training Networking Firms
Engineer Online Microsoft Project Training
Progent's webinars offer small companies the cost savings, ease, and flexibility of online learning plus the effective pedagogic techniques of experienced teachers who utilize the latest technology to emulate real-time, interactive classrooms. Progent offers webinar training for popular desktop applications including components of Microsoft Office such as Excel, Word, PowerPoint, and Project: Microsoft Dynamics business accounting and management reporting software such as MS Dynamics GP; as well as additional top desktop applications like Adobe Photoshop, Acrobat Writer, and Crystal Reports.
Cisco and Microsoft Small Business Computer Consulting
Cisco and Microsoft Certified Experts Small Office Consulting
If you have a small business information system with 10 to 50 network users, Progent's IT outsourcing services free your business from dependence on an individual independent consultant while giving you affordable and dependable access to enterprise-class network support. By delivering network consulting help when you need it, offering specialized expertise for key technologies, offering value-added support such as automated server monitoring, and charging only for support you use, Progent offers you an affordable solution for maximizing the productivity and profitability of your small business network. Progent is the smart way for small businesses to create and support a robust and safe information network and to have quick access to the skilled consulting ordinarily available only to businesses who are able to support a large internal IT organization.
Excel Power Query Programming Company
Microsoft 365 Excel Migration Professionals
Progent's Microsoft-certified Excel and Office 365 Excel application consultants offer a wide range of online support services to assist you to plan, develop, pilot test, install, manage, and debug applications based on any release of Excel, including Excel Online and Microsoft Office 365 Excel. Progent can help you to upgrade your legacy Excel solutions to the newest releases of Excel, integrate Excel with iOS-powered iPhones and iPads and Android phones and tablets, and fix compatibility problems between various versions of Excel. Progent can provide as-needed help to clients looking for a quick solution to a stubborn problem related to Office Excel and Progent can also provide full project management support for migrating or developing mission-critical applications built on Office Excel. Progent's cost-effective online training classes for Office Excel can be customized to address the needs of individual users or teams.
24-Hour Cisco PIX to ASA upgrade Online Troubleshooting
Support and Integration Cisco PIX to ASA upgrade
Progent's Cisco-Certified network experts offer experienced PIX Firewall support services encompassing architecture, integration and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and software policy enforcement, mutlivector threat protection, and secure access services. Ranging from small, plug-and-play desktop devices for small offices and home offices to modular gigabit products, Cisco PIX firewalls offer a sensible level of security, performance and reliability for business networks of all sizes. PIX firewalls are build around a proven, specially designed operating system, PIX OS, avoiding possible OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated security and connectivity services, including advanced application-aware firewall services, Voice over IP and multimedia security, multi-site and remote-access IPsec VPN connectivity, intelligent access services, and extensive management tools. Progent's network experts can show you how to choose and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
24-Hour Aironet Access Point Security Technology Consulting
Aironet 4800 Access Point Network Consulting
Progent's Cisco CCIE-certified wireless network infrastructure experts can provide remote or on-premises integration and troubleshooting services to help you to design, implement, update, tune, administer and debug Aironet Wi-Fi AP environments of any size or topology. Progent's Cisco wireless controller experts can also assist you to integrate your wireless ecosystem with your wired network infrastructure and cloud-based resources to create a seamless enterprise-wide connectivity foundation that is simple to administer and expand. Progent also can provide affordable Wi-Fi site surveys to help you to decide the most appropriate selection, placement and configuration of Aironet Wi-Fi APs to accommodate your specific workplace layout, construction, and expected network traffic.
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