Enlarging your telecommuter workforce may have a major impact on network infrastructure, cybersecurity, and company processes. Progent has two decades of experience helping SMBs to plan, configure, administer, tune, and debug IT environments that support work-from-home employees. Progent can assist your Chicago organization to pick the right technologies and adhere to leading practices in building and operating a safe virtual office solution for telecommuters that facilitates collaboration and delivers maximum business value. Progent offers support services ranging from as-needed guidance for getting you over challenging technical bottlenecks to full project management or co-management to help you successfully complete business-critical initiatives.

Progent can assist Chicago, Illinois businesses to with any aspect of creating a high-performing work-from-home ecosystem by delivering infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk services, endpoint security, data protection solutions, and centralized management.

Help Desk Services for Remote Workers
A rapid, company-wide changeover to a telecommuter workforce, which could be activated by an epidemic or as part of a business continuity process, can overstretch even a high-performing internal Call Center. Progent's Call Center services make it possible for organizations to outsource or augment their Call Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Help Desk services utilize Progent's extensive team of remote IT support specialists along with world-class ticketing and follow-up technology to provide an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 PC technical support from help requests to ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to check or update their current tickets, enter details, and upload screenshots and attachments. Support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical service charges, and Progent offers the option of fast escalation to Level 2 and Level 3 IT experts to resolve complex issues. To find out more, visit Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Augmentation Service enables your company to expand your current Call Center organization by splitting delivery of Call Center services transparently between your regular IT support organization and Progent's nationwide team of PC support technicians and subject matter experts. Progent's shared Call Center service is based on a co-sourcing support solution utilizing the leading PSA platform for handling service requests and trouble tickets, establishing responsibility, tracking progress, and generating management reports. For information about how Progent's Call Desk Supplementation Services can help your business to deliver world-class IT support to your at-home workforce, go to Progent's Support Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing an efficient telecommuter solution for your Chicago, Illinois company, call 1-800-993-9400 or go to Contact Progent.