Expanding your remote workforce can have a significant impact on network architecture, security, and corporate processes. Progent has two decades of experience assisting SMBs to plan, configure, administer, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Chicago organization to pick the right tools and follow leading practices in building and maintaining a secure virtual solution for telecommuters that facilitates teamwork and returns maximum business value. Progent can provide support services that go from on demand guidance for getting you past occasional IT roadblocks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can help Chicago, Illinois organizations to succeed with any facet of creating a high-functioning telecommuting ecosystem by providing network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk augmentation, security and compliance, data protection solutions, and unified management.

Help Desk Call Center Support for Teleworkers
A sudden, enterprise-wide switchover to a teleworker workforce, which might be activated by an epidemic or as an element of a disaster recovery process, can overwhelm even a well-staffed internal Support Desk. Progent's Help Desk Call Center services allow organizations to outsource or supplement their Call Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center support services leverage Progent's nationwide team of online technical support specialists combined with enterprise-class ticketing and follow-up software to offer an affordable, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 PC support from service requests to ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to check or revise the status of their current trouble tickets, add details, and append screenshots and attachments. Desktop support services are provided at a significant price reduction off Progent's normal Level 1 technical service charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT specialists to resolve complex problems. For more information, see Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Desk Supplemental Service enables your business to supplement your current Help Desk team by sharing delivery of Call Center support services seamlessly between your regular support organization and Progent's nationwide roster of PC support engineers and subject matter experts. Progent's shared Help Desk Call Center service uses a collective support model utilizing the number one professional services automation tool for handling help requests and ticketing, assigning ownership, monitoring progress, and producing reports. For information about how Progent's Call Desk Supplementation Services can help your company to deliver world-class technical support to your at-home employees, go to Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing an efficient work-from-home solution for your Chicago, Illinois company, phone 1-800-993-9400 or go to Contact Progent.