Chicago Work from Home Employees Integration Support and Consulting
Help Desk Call Center Solutions Consulting Services
Enlarging your remote workforce may have a significant effect on IT infrastructure, cybersecurity, and corporate workflows. Progent has 20 years of background helping SMBs to design, configure, administer, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Chicago company to select the appropriate tools and follow best practices in building and operating a safe virtual office ecosystem for telecommuters that promotes teamwork and returns top value. Progent can provide services that go from on demand expertise for getting you past occasional IT bottlenecks to comprehensive project management to help you successfully complete business-critical initiatives.
Progent's consultants can help Chicago, Illinois organizations to with any aspect of building a high-functioning work-at-home environment by providing network infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk outsourcing, security monitoring, data protection solutions, and unified management.
Help Desk Call Center Support for At-Home Workers
A rapid, company-wide transition to a from-home workforce, which could be motivated by a pandemic or as a component of a disaster recovery preparedness plan, can overwhelm even the most efficient internal Support Desk. Progent's Call Center services allow organizations to outsource or expand their Help Desk Call Center by using Progent's remote Technical Response Center team.
- Progent's Standard Support Desk services leverage Progent's extensive network of online technical support specialists combined with enterprise-class trouble ticketing and tracking software to provide an affordable, modern Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 desktop support from service requests through ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to track or edit the status of their active trouble tickets, add information, and append screen captures and relevant files. Technical support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop service charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 support specialists to deal with advanced issues. To learn more, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Call Center Supplemental Service enables your company to supplement your existing Call Desk organization by splitting delivery of Call Center support services seamlessly between your in-house support personnel and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's shared Call Desk service is based on a collaborative support model utilizing the number one professional services automation (PSA) tool for handling help requests and trouble tickets, establishing ownership, tracking progress, and producing management reports. For details about how Progent's Help Desk Call Center Augmentation Services can help your business to provide best-in-class technical support to your teleworkers, see Progent's Call Desk supplementation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining a productive work-from-home environment for your Chicago, Illinois organization, call
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On-site Technical Support Microsoft Exchange 2016 Upgrade Planning
Exchange Server 2016 Upgrade IT Consulting
Progent can help your business in all facets of your migration to Exchange Server 2016 such as planning high availability (HA) system topology for a local, Microsoft cloud connected or hybrid environment; server and CAL licensing compliance for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V strategy; determining storage capacity required for your virtual machines (VMs), databases and log files; setting up HLB for high-availability CAS services; designing, building and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating your firewall; creating SSL certs; performing client integration with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web.
Emergency Reporting Amazon Marketplace Web Service programming
Programming Companies Amazon Marketplace Web Service programming
Amazon Marketplace Web Service is a collection of APIs that allows Amazon sellers to streamline their operations by automating key sales functions such as listings, orders, payments, fulfillment, and reports. By tapping into Amazon's vast online selling environment and automating their sales processes, merchants can broaden their reach, lower their operating costs, improve response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide application programming, workflow integration, project management support, and mentoring so you can cut development time and expedite your ROI.
Top Quality Firewall and VPN Security Contractor
Firewall Security Firewall Configuration
Progent offers small and mid-size organizations expert support for Intrusion Protection products and IPsec VPN products from leading firewall and VPN security vendors including WatchGuard, Juniper, and Symantec. Progent can show you how to design a detailed security plan and choose the right products from a variety of suppliers to support your security goals while staying within your spending limits.
SCCM Policy Settings Setup and Support
24-Hour SCCM MAM Consultant
System Center Configuration Manager automates software provisioning and updating, centralizes compliance settings management, keeps track of network resources, protects against corporate data leakage, provides health reporting, allows secure self service, and offers a common point of control for managing mixed-OS ecosystems running on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager consultants and Azure cloud integration experts can assist your organization with any aspect of designing, implementing, using and troubleshooting a System Center Configuration Manager deployment for local, cloud-based, or hybrid environments.
Consultancy Spora ransomware protection and recovery
Ryuk ransomware protection and cleanup Consulting Services
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The interview is intended to assess your company's preparedness to defend against ransomware or recover rapidly after a ransomware incident. Progent will work with you directly to collect information about your current AV defense and backup/recovery procedures, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup environment that reduces your vulnerability to a ransomware attack and aligns with your company's needs.
Engineer Microsoft Exchange Server 2010 Upgrade
Exchange 2010 Migration Engineer
Progent's Microsoft-certified engineers can deliver low-cost online and onsite help to carry out your upgrade to Microsoft Exchange 2010, generate thorough documentation of your new messaging system, educate your network support team and end users to get them ramped up quickly on Exchange 2010, and offer ongoing management consulting and engineering support. Progent's consultants can also assist you to upgrade from Exchange Server 2010 to Exchange Server 2013 or Exchange Server 2016.
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