Enlarging your telecommuter workforce may have a significant impact on IT architecture, cybersecurity, and company workflows. Progent has two decades of experience helping businesses of all sizes to design, deploy, administer, tune, and troubleshoot IT networks that support at-home workers. Progent can assist your Chicago company to pick the appropriate technologies and adhere to best practices in building and operating a secure virtual solution for telecommuters that facilitates collaboration and delivers top value. Progent offers services that go from on demand guidance for helping you over challenging technical roadblocks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent can assist Chicago, Illinois companies to succeed with any facet of building a high-performing work-from-home ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk services, endpoint security, data protection solutions, and unified management.

Help Desk Call Center Services for At-Home Workers
A fast, company-wide changeover to a teleworker workforce, which might be motivated by a pandemic or as part of a disaster recovery process, can overwhelm even a high-performing in-house Support Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or expand their Help Desk Call Center by using Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk services leverage Progent's extensive team of online IT support experts combined with enterprise-class ticketing and follow-up technology to provide an economical, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 PC support from initial help requests to trouble ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables at-home employees to monitor or revise their current trouble tickets, add information, and upload screenshots and attachments. Support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop support charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT experts to deal with complex problems. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Desk Supplemental Service enables your company to supplement your existing Help Desk Call Center team by splitting delivery of Support Desk support services transparently between your regular support organization and Progent's extensive pool of desktop support technicians and subject matter experts. Progent's co-managed Call Desk service uses a collective support solution based on the leading PSA platform for managing help requests and trouble tickets, assigning ownership, tracking progress, and generating reports. To learn how Progent's Support Desk Augmentation Services can enable your company to provide world-class IT support to your teleworkers, visit Progent's Support Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing a productive work-from-home solution for your Chicago, Illinois organization, call 1-800-993-9400 or go to Contact Progent.

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