Chicago Offsite Workforce Solutions Consulting and Support
Call Desk Augmentation and Outsourcing Consulting Experts
Enlarging your telecommuter workforce may have a significant impact on IT architecture, cybersecurity, and company workflows. Progent has two decades of experience helping businesses of all sizes to design, deploy, administer, tune, and troubleshoot IT networks that support at-home workers. Progent can assist your Chicago company to pick the appropriate technologies and adhere to best practices in building and operating a secure virtual solution for telecommuters that facilitates collaboration and delivers top value. Progent offers services that go from on demand guidance for helping you over challenging technical roadblocks to comprehensive project management to help you successfully complete mission-critical tasks.
Progent can assist Chicago, Illinois companies to succeed with any facet of building a high-performing work-from-home ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk services, endpoint security, data protection solutions, and unified management.
Help Desk Call Center Services for At-Home Workers
A fast, company-wide changeover to a teleworker workforce, which might be motivated by a pandemic or as part of a disaster recovery process, can overwhelm even a high-performing in-house Support Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or expand their Help Desk Call Center by using Progent's remote Technical Response Center services.
- Progent's Standard Help Desk services leverage Progent's extensive team of online IT support experts combined with enterprise-class ticketing and follow-up technology to provide an economical, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 PC support from initial help requests to trouble ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables at-home employees to monitor or revise their current trouble tickets, add information, and upload screenshots and attachments. Support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop support charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT experts to deal with complex problems. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Call Desk Supplemental Service enables your company to supplement your existing Help Desk Call Center team by splitting delivery of Support Desk support services transparently between your regular support organization and Progent's extensive pool of desktop support technicians and subject matter experts. Progent's co-managed Call Desk service uses a collective support solution based on the leading PSA platform for managing help requests and trouble tickets, assigning ownership, tracking progress, and generating reports. To learn how Progent's Support Desk Augmentation Services can enable your company to provide world-class IT support to your teleworkers, visit Progent's Support Desk augmentation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing a productive work-from-home solution for your Chicago, Illinois organization, call
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24 Hour Expert Microsoft Certified Engineer 64-bit Processing
Consultant Services 64-bit Processing
Progent’s Microsoft-certified engineers can assist you to enhance your application servers or desktops from 32 bits to 64 bits. Progent can help you to understand the risks and benefits of migrating to 64-bit processing, design an affordable migration strategy that minimizes business disruptions, and offer inexpensive, professional remote help to assist you to configure 64-bit operating systems and applications on your current computers.
macOS Troubleshooting Specialist
Services macOS Online Troubleshooting
Progent provides nationwide online technical support and consulting services for businesses that operate Apple Mac networks or whose IT systems include a combination of Apple macOS and Mac OS X with Microsoft products. Progent's engineers can provide Apple macOS and OS X clients a variety of services including desktop assistance, migration to the latest version of Mac OS X from earlier versions of Apple macOS and Mac OS X, plus expertise with Mac applications. Progent can also help your business with Apple iPhone and Apple iPad synchronization and troubleshooting, or migrating to iCloud services. Remote network consulting offers optimum leverage for your IT dollar by preserving user efficiency and limiting the hours billed for network repair services. Advanced online support technology and experienced technicians and consultants allow Progent to handle most IT issues without wasting time and expense by going to your location. In the vast majority of cases your network problems can be dealt with by telephone or via a combination of telephone support and online connectivity. Progent can offer the services of Cisco CCIE infrastructure experts and CISSP and ISSAP premier security professionals to help you with the toughest network problems.
Best Practices Computer Network Support Companies
MCSE Expert Certified Company-wide Standards for Best Practices Outsourcing Technical Support
Progent’s team of Microsoft and Cisco Certified experts average longer than ten years of hands-on professional background, at the forefront of IT service, performing a broad variety of technical projects for an extensive array of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its support team. This guarantees that you get not only expert technical help, but also a support engineer with proven methods for using computer knowledge to solve real-world IT problems quickly.
Suse Linux IT Consultant
Red Hat Linux Online Support Services
Progent's Linux support experts provide small and mid-size companies and developers help with managing and maintaining Linux computers that operate with Microsoft-powered technology. Progent can give your organization contact with Linux consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISA and CISSP certification. This broad range of expertise provides you with an easy one-stop source to help you create and manage a protected and reliable cross-platform network and communications infrastructure that supports Linux and Microsoft interoperability by combining MS Windows with leading Linux variations including RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.
Penetration Testing Security Consultancies
Penetration Testing Cybersecurity Group
Stealth intrusion testing is an important part of any overall IT system security plan. Progent’s security professionals can perform extensive penetration checks without the knowledge of your organization's internal network support staff. Unannounced penetration checking shows whether existing security monitoring tools such as intrusion detection warnings and event history monitoring are properly configured and consistently observed.
Remote Support Services Virus Recovery
Virus Recovery Troubleshooting
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to defend endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to automate the complete malware attack lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks.
Microsoft Exchange 2010 Upgrade Consultants
Exchange Server 2010 Upgrade Engineers
Progent's Microsoft-certified engineers can deliver affordable online and on-premises help to carry out your upgrade to Exchange 2010, generate thorough documentation of your upgraded messaging system, educate your network support staff and end users to get them ramped up quickly on Exchange 2010, and provide ongoing administrative consulting and engineering support. Progent's consultants can also help you upgrade from Exchange Server 2010 to Exchange Server 2013 or Exchange 2016.
Backup and Recovery Software Specialist
Mac Backup Engineers
Progent offers affordable online support from IT engineers skilled in a broad array of products and technologies that provide solutions for protecting Windows, Mac, and Linux servers and desktops plus laptops and smartphones. Progent offers consulting support for leading data protection products such as Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist, HP Data Protector, Double-Take, MozyPro, Retrospect, Apple Time Machine, VMware Data Recovery (VDR), and Oracle Solaris FLARs. Progent's consultants can assist your company to deploy, enhance, or troubleshoot backup/restore solutions for a variety of topologies such as on-premises, remote, cloud, or hybrid.
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