Enlarging your remote workforce may have a significant impact on IT architecture, security/compliance, and company workflows. Progent has two decades of experience helping businesses of all sizes to design, deploy, administer, optimize, and debug IT environments that incorporate work-from-home employees. Progent can help your Chicago organization to pick the appropriate technologies and adhere to best practices in creating and maintaining a secure virtual office ecosystem for telecommuters that facilitates collaboration and returns top value. Progent offers support services ranging from as-needed expertise for helping you over occasional IT roadblocks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent's consultants can help Chicago, Illinois organizations to succeed with any facet of creating a high-performing work-from-home ecosystem by delivering network infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk outsourcing, cybersecurity, data protection solutions, and streamlined management.

Help Desk Call Center Support for Remote Workers
A rapid, enterprise-wide switchover to a from-home business model, which could be driven by a pandemic or as an element of a business continuity plan, can overwhelm even the most efficient internal Call Center. Progent's Call Center services allow organizations to outsource or supplement their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center support services leverage Progent's extensive team of remote technical support experts combined with enterprise-class trouble ticketing and follow-up software to provide an economical, advanced Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 PC support from initial service requests to trouble ticket generation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal allows from-home workers to track or edit the status of their active tickets, add information, and append screen captures and attachments. Desktop support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical service rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT experts to resolve advanced problems. For details, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Call Center Augmentation Service enables you to supplement your existing Call Desk organization by sharing delivery of Help Desk support services transparently between your in-house support staff and Progent's extensive team of PC support engineers and subject matter experts. Progent's co-managed Call Center service uses a collaborative support model based on the leading professional services automation platform for managing help requests and ticketing, assigning ownership, monitoring progress, and producing management reports. For details about how Progent's Support Desk Supplementation Services can enable your business to provide best-in-class technical support to your from-home workers, visit Progent's Support Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing an efficient telecommuter environment for your Chicago, Illinois company, call 1-800-993-9400 or refer to Contact Progent.