Enlarging your at-home workforce can have a major effect on IT infrastructure, security/compliance, and corporate processes. Progent has two decades of background assisting SMBs to design, deploy, administer, tune, and debug IT environments that support work-from-home employees. Progent can assist your Chicago organization to select the appropriate technologies and adhere to leading practices in building and maintaining a safe virtual office ecosystem for teleworkers that facilitates collaboration and delivers top value. Progent can provide support services that go from on demand expertise for helping you past occasional IT bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.
Progent can help Chicago, Illinois companies to with any aspect of creating a high-functioning work-at-home environment by delivering network infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk services, security and compliance, data protection solutions, and streamlined management.
Help Desk Support for Telecommuters
A sudden, organization-wide transition to a from-home business model, which could be driven by a pandemic or as part of a disaster recovery preparedness plan, can overstretch even a high-performing internal Help Desk. Progent's Help Desk Call Center services allow organizations to outsource or supplement their Support Desk by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Call Center services utilize Progent's nationwide network of online IT support specialists along with enterprise-class trouble ticketing and tracking software to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 desktop technical support from initial service requests through ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables from-home workers to check or update the status of their current tickets, add information, and upload screen captures and attachments. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 desktop support rates, and Progent makes available optional fast escalation to Level 2 and Level 3 support experts to deal with advanced issues. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Desk Augmentation Service allows your company to augment your current Call Desk organization by sharing delivery of Support Desk support seamlessly between your regular support organization and Progent's extensive pool of PC support engineers and subject matter specialists. Progent's co-managed Help Desk service uses a collective support model based on the number one PSA platform for handling service requests and trouble tickets, establishing ownership, monitoring progress, and producing management reports. To learn how Progent's Call Center Augmentation Services can help your business to provide best-in-class IT support to your telecommuters, visit Progent's Help Desk Call Center supplementation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing an efficient work-from-home solution for your Chicago, Illinois company, phone 1-800-993-9400 or refer to Contact Progent.