Expanding your remote workforce can have a major effect on network architecture, security/compliance, and company processes. Progent has 20 years of experience assisting businesses of all sizes to plan, configure, administer, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Chicago company to pick the appropriate tools and adhere to leading practices in creating and operating a secure virtual ecosystem for teleworkers that promotes teamwork and returns top business value. Progent offers support services ranging from on demand guidance for getting you past occasional technical bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.

Progent's consultants can help Chicago, Illinois businesses to succeed with any facet of building a high-functioning telecommuting environment by providing infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk augmentation, cybersecurity, data protection solutions, and streamlined management.

Help Desk Support for Teleworkers
A rapid, enterprise-wide transition to a from-home workforce, which could be activated by an epidemic or as part of a disaster recovery preparedness plan, can overwhelm even a high-performing internal Support Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or augment their Help Desk Call Center by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Center services utilize Progent's nationwide network of online IT support specialists along with world-class trouble ticketing and follow-up software to provide an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 PC support from service requests through ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables from-home workers to monitor or revise their active tickets, add information, and append screen captures and attachments. Technical support services are provided at a substantial discount off Progent's normal Level 1 desktop service charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support experts to resolve advanced problems. For more information, go to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Augmentation Service enables your business to augment your current Help Desk staff by splitting delivery of Call Center services transparently between your regular IT support staff and Progent's extensive roster of PC support technicians and subject matter experts. Progent's co-managed Support Desk service is based on a collaborative support solution based on the leading professional services automation tool for handling service requests and trouble tickets, establishing responsibility, tracking progress, and generating reports. To learn how Progent's Help Desk Call Center Augmentation Services can help your company to deliver world-class IT support to your telecommuters, go to Progent's Help Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining a productive work-from-home solution for your Chicago, Illinois company, call 1-800-993-9400 or refer to Contact Progent.