Enlarging your at-home workforce can have a major effect on IT infrastructure, security/compliance, and corporate processes. Progent has two decades of background assisting SMBs to design, deploy, administer, tune, and debug IT environments that support work-from-home employees. Progent can assist your Chicago organization to select the appropriate technologies and adhere to leading practices in building and maintaining a safe virtual office ecosystem for teleworkers that facilitates collaboration and delivers top value. Progent can provide support services that go from on demand expertise for helping you past occasional IT bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent can help Chicago, Illinois companies to with any aspect of creating a high-functioning work-at-home environment by delivering network infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk services, security and compliance, data protection solutions, and streamlined management.

Help Desk Support for Telecommuters
A sudden, organization-wide transition to a from-home business model, which could be driven by a pandemic or as part of a disaster recovery preparedness plan, can overstretch even a high-performing internal Help Desk. Progent's Help Desk Call Center services allow organizations to outsource or supplement their Support Desk by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Center services utilize Progent's nationwide network of online IT support specialists along with enterprise-class trouble ticketing and tracking software to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 desktop technical support from initial service requests through ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables from-home workers to check or update the status of their current tickets, add information, and upload screen captures and attachments. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 desktop support rates, and Progent makes available optional fast escalation to Level 2 and Level 3 support experts to deal with advanced issues. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Desk Augmentation Service allows your company to augment your current Call Desk organization by sharing delivery of Support Desk support seamlessly between your regular support organization and Progent's extensive pool of PC support engineers and subject matter specialists. Progent's co-managed Help Desk service uses a collective support model based on the number one PSA platform for handling service requests and trouble tickets, establishing ownership, monitoring progress, and producing management reports. To learn how Progent's Call Center Augmentation Services can help your business to provide best-in-class IT support to your telecommuters, visit Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing an efficient work-from-home solution for your Chicago, Illinois company, phone 1-800-993-9400 or refer to Contact Progent.

An index of content::

  • 24/7 Microsoft SharePoint Server Remote Support Services Gary, Indiana Microsoft SharePoint Server 2010 Outsourcing Chicago Downtown
  • After Hours Chicago Teleworkers Cloud Systems Assistance Chicago West Side Chicago Remote Workers Cloud Integration Solutions Consulting Experts Cook County Illinois
  • BlackBerry Desktop Manager Remote Support Services Englewood, IL IT Consulting Services BlackBerry Enterprise Server Chicagoland
  • CentOS Linux, Solaris, UNIX Consultant Services Cook County Illinois Suse Linux, Solaris, UNIX Support Services Chicago Downtown
  • Chicago IT Staffing Temps Services Elgin, Illinois Short-Term IT Support Staffing Help Consulting Services Aurora, Illinois
  • Chicago Microsoft Dynamics GP-Software Training Consultant Chicago, IL Chicago Microsoft Dynamics GP Customization Help Chicago O'Hare International ORD
  • Chicago Remote Workers Management Systems Consulting and Support Services Chicago Illinois Chicago Teleworkers Endpoint Management Solutions Consulting Chicago Loop, Illinois

  • ProSight ESP Ransomware Protection Consulting
    Services ProSight ESP Ransomware Defense

    ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your company's specific needs and that allows you demonstrate compliance with government and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also help you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware.

  • Chicago Small Business Computer Consulting Firm Chicago, IL Design Company
  • Chicago Telecommuters Collaboration Systems Expertise Oak Park, IL Chicago Teleworkers Collaboration Solutions Guidance Chicago O'Hare International ORD
  • Cisco CCIE R&S Support Job Englewood, IL Cisco CCIE Network Consulting Career Englewood, IL
  • Remote Workforce Consulting Services nearby Chicago - Call Desk Outsourcing Expertise Cicero, IL
  • Computer System Consultant Cisco Chicago Downtown Cisco Computer Consultancy Company Elmhurst, IL

  • Consulting Nexus 5600 Switch
    Nexus Switch LISP Remote Support

    Nexus switches are designed to provide the speed, scale, resilience, cloud readiness, capacity, security and ease of management required to act as the heart of a world-class data center. Progent's CCIE-certified Nexus switch consultants can provide remote and onsite consulting and troubleshooting services to assist your IT staff to design an optimal switch topology, set up pilot systems to confirm your network design, install and configure Nexus switches, create and implement effective policies, run security vulnerability assessments, set up proactive monitoring, fully utilize network resources by means of virtualization, analyze and repair switching and routing issues, maximize system performance, plan for expected growth, and take advantage of the powerful high-availability (HA) capabilities available for Nexus switches. Progent's consultants can also help you to migrate non-disruptively from legacy Nexus switches or Cisco Catalyst switches to up-to-date Nexus platforms.

  • Consultant Services Office 365 and on-premises Exchange Online Support Office 365 Exchange Online and on-premises Exchange
  • Consulting Experts for Chicago Computer Support Providers Chicagoland Chicago Consulting Experts for IT Service Providers Oak Park, IL
  • Engineers Server Management Mission Critical IT Applications Support and Setup
  • Englewood, IL CISSP Network Consulting CISSP Firewall Setup Gary, Indiana
  • Juniper SRX Firewall Security Contractors Juniper SRX100 Router Computer Security
  • Linux Consultant Services Solaris Consulting Companies
  • Microsoft Azure IPsec configuration Developer Firms Cisco Expert Microsoft Azure Storage Development Firm

  • Top Mission Critical IT Applications Help and Support
    Server Virtualization Help and Support

    Server proliferation wreaks havoc on IT budgets and management resources. Server consolidation via a virtual infrastructure offers lower total cost of ownership of servers and quicker ROI, more leveraged utilization of servers, simplified operations, enhanced network uptime, and easier management. Typical uses for virtual machines are hardware consolidation, economical hosts for mission-critical legacy software based on outdated operating systems, and affordable isolation of software development or pilot testing systems from production systems.

  • Microsoft SQL 2008 Experts Implementation Microsoft SQL Server 2016 Aurora, Illinois
  • Microsoft System Center Operations Manager Computer Engineer Immediate System Center MOM Consultants
  • Network Consultants RIM Blackberry Services BlackBerry Redirector

  • Exchange 2013 Integration On-site Technical Support
    Exchange 2013 Security Consulting Services

    Microsoft Exchange 2013 incorporates major improvements to the functionality of its predecessor Exchange Server 2010 and delivers important innovations as well as a redesigned structure. These enhancements favorably impact key areas such as manageability, high availability (HA), compliance, operational costs, collaboration, extensibility, throughput, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consultants can help you understand the potential advantages of upgrading to Exchange Server 2013, create a cost-effective validation and deployment plan, and educate your IT team to maintain your Microsoft Exchange Server 2013 solution. Progent also offers ongoing remote support and management for Microsoft Exchange 2013.

  • Outsourced IT Support Chicago, Illinois Chicago-Cook County Security Consulting Firms

  • Network Consulting Microsoft SQL Server 2012
    After Hours Power View Online Technical Support

    Progent offers the support of Microsoft-certified consultants and seasoned software programmers, database administrators, project managers, Cisco-certified network engineers, disaster recovery specialists, and certified security consultants to help your business to assess the potential benefits of Microsoft SQL Server 2012 for your organization, install pilot systems at your site or at Progent's test lab, plan and carry out a smooth transition to SQL Server 2012 from previous versions of SQL Server or from legacy RDBMS platforms, and configure a cost-effective and safe network infrastructure that helps you realize the full strategic benefit of Microsoft SQL Server 2012.

  • Remote Exchange 2010 Server Technical Support Organizations Elgin, Illinois Microsoft Exchange Outsourcing Firm Chicago Illinois
  • Remote Workforce Chicago Consulting and Support Services - Help Desk Call Center Augmentation Consulting Naperville, Illinois Chicago Remote Workers Help Desk Call Center Outsourcing Consulting and Support Services Chicago South Side
  • SCCM 2012 Site Hierarchy Design IT Consulting Configuration Manager 2012 Technical Support Services
  • SCDPM 2012 and SQL Server On-site Technical Support SCDPM 2012 and Azure Network Consultant

  • Award Winning 64-bit Computing Consultant Services
    Specialists 64-bit Server

    Progentís Microsoft-expert engineers can help you to enhance your desktops from 32 bits to 64 bits. Progent can help your company to calculate the costs and advantages of migrating to 64-bit PC desktop computing, design an efficient migration process that reduces business interruptions, and offer inexpensive, professional online help to assist your organization to configure 64-bit desktop operating systems and application software on your existing computers.

  • Telecommuters Consultants in Chicago - VoIP Solutions Guidance Elmhurst, IL Chicago Teleworkers IP Voice Technology Guidance Naperville, Illinois
  • WatchGuard Firewall Computer Security WatchGuard Firebox T-Series Firewall Network Security Test
  • Windows 2019 Server Design Company Chicago Loop, Illinois Windows 2008 Server Outsource IT Chicago Downtown
  • Windows Server 2019 Windows Time Service Technical Support Services After Hours Windows Server 2019 Cluster Operating System Rolling Upgrade Information Technology Consulting
  • Glenview, IL Remote Workers Consulting - Chicago - Help Desk Outsourcing Expertise
  • Work from Home Employees Chicago Consulting - Infrastructure Expertise Glenview, IL At Home Workforce Chicago Guidance - Integration Consulting Experts Berwyn, IL

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