Enlarging your telecommuter workforce may have a significant impact on network infrastructure, security, and company culture. Progent has 20 years of background helping SMBs to plan, deploy, manage, optimize, and debug IT networks that incorporate at-home workers. Progent can assist your Chicago organization to pick the right tools and follow best practices in building and operating a secure virtual solution for telecommuters that facilitates collaboration and delivers top value. Progent can provide support services that go from on demand guidance for getting you over challenging technical roadblocks to full project management to help you carry out business-critical initiatives.

Progent can help Chicago, Illinois businesses to with any facet of building a high-performing telecommuting environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk services, security monitoring, data protection solutions, and unified management.

Help Desk Services for Telecommuters
A rapid, company-wide changeover to a from-home workforce, which could be activated by a pandemic or as a component of a disaster recovery/business continuity preparedness plan, can overwhelm even a high-performing internal Help Desk. Progent's Call Center services allow businesses of any size to outsource or expand their Help Desk Call Center with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center support services utilize Progent's extensive network of remote technical support experts along with world-class trouble ticketing and tracking technology to offer an economical, advanced Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 desktop technical support from initial help requests through ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows at-home employees to track or revise the status of their active trouble tickets, enter details, and upload screenshots and relevant files. Technical support services are delivered at a substantial discount off Progent's ordinary Level 1 technical support rates, and Progent offers the option of fast escalation to Level 2 and Level 3 support experts to resolve advanced issues. To learn more, refer to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Call Center Supplemental Service enables your business to augment your current Support Desk team by sharing responsibilities for Support Desk support transparently between your in-house support personnel and Progent's extensive pool of desktop support engineers and subject matter experts. Progent's co-managed Call Desk service uses a collective support model based on the number one PSA tool for managing help requests and ticketing, establishing responsibility, tracking progress, and generating reports. To learn how Progent's Call Center Augmentation Services can enable your business to deliver best-in-class desktop support to your at-home workforce, visit Progent's Help Desk Call Center supplementation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and managing an efficient work-from-home solution for your Chicago, Illinois company, call 1-800-993-9400 or refer to Contact Progent.