Enlarging your remote workforce can have a major impact on network architecture, cybersecurity, and corporate processes. Progent has two decades of experience helping businesses of all sizes to plan, configure, administer, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Chicago organization to select the appropriate tools and adhere to leading practices in creating and operating a safe virtual solution for teleworkers that facilitates collaboration and returns top business value. Progent can provide support services that go from as-needed expertise for getting you over challenging IT roadblocks to full project management to help you successfully complete mission-critical tasks.

Progent can assist Chicago, Illinois organizations to with any facet of building a high-performing work-from-home environment by delivering network infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, helpdesk services, security and compliance, backup/restore solutions, and centralized management.

Help Desk Call Center Services for Telecommuters
A rapid, organization-wide transition to a teleworker workforce, which could be driven by an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overstretch even the most efficient internal Call Center. Progent's Call Center services allow businesses of any size to outsource or expand their Call Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk Call Center services utilize Progent's nationwide network of online IT support experts combined with world-class trouble ticketing and tracking technology to offer an economical, modern Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 PC support from initial service requests through trouble ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows teleworkers to monitor or revise the status of their active trouble tickets, enter details, and upload screen captures and attachments. Technical support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop service charges, and Progent offers optional fast escalation to Level 2 and Level 3 IT specialists to deal with advanced issues. For details, refer to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Center Supplemental Service enables your company to supplement your existing Call Desk organization by splitting delivery of Call Desk support services transparently between your regular IT support organization and Progent's extensive pool of PC support technicians and subject matter experts. Progent's shared Help Desk Call Center service uses a co-sourcing support solution utilizing the number one PSA platform for handling help requests and trouble tickets, assigning responsibility, tracking progress, and generating management reports. To learn how Progent's Call Desk Augmentation Services can enable your business to deliver best-in-class technical support to your telecommuters, visit Progent's Call Center augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing an efficient work-from-home environment for your Chicago, Illinois business, phone 1-800-993-9400 or go to Contact Progent.