Enlarging your remote workforce may have a significant effect on IT infrastructure, cybersecurity, and corporate workflows. Progent has 20 years of background helping SMBs to design, configure, administer, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Chicago company to select the appropriate tools and follow best practices in building and operating a safe virtual office ecosystem for telecommuters that promotes teamwork and returns top value. Progent can provide services that go from on demand expertise for getting you past occasional IT bottlenecks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent's consultants can help Chicago, Illinois organizations to with any aspect of building a high-functioning work-at-home environment by providing network infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk outsourcing, security monitoring, data protection solutions, and unified management.

Help Desk Call Center Support for At-Home Workers
A rapid, company-wide transition to a from-home workforce, which could be motivated by a pandemic or as a component of a disaster recovery preparedness plan, can overwhelm even the most efficient internal Support Desk. Progent's Call Center services allow organizations to outsource or expand their Help Desk Call Center by using Progent's remote Technical Response Center team.

  • Progent's Standard Support Desk services leverage Progent's extensive network of online technical support specialists combined with enterprise-class trouble ticketing and tracking software to provide an affordable, modern Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 desktop support from service requests through ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to track or edit the status of their active trouble tickets, add information, and append screen captures and relevant files. Technical support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop service charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 support specialists to deal with advanced issues. To learn more, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Center Supplemental Service enables your company to supplement your existing Call Desk organization by splitting delivery of Call Center support services seamlessly between your in-house support personnel and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's shared Call Desk service is based on a collaborative support model utilizing the number one professional services automation (PSA) tool for handling help requests and trouble tickets, establishing ownership, tracking progress, and producing management reports. For details about how Progent's Help Desk Call Center Augmentation Services can help your business to provide best-in-class technical support to your teleworkers, see Progent's Call Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining a productive work-from-home environment for your Chicago, Illinois organization, call 1-800-993-9400 or visit Contact Progent.