Chicago Work at Home Employees Connectivity Support Partner
Help Desk Augmentation and Outsourcing Consultants
Enlarging your remote workforce may have a significant impact on IT architecture, security/compliance, and company workflows. Progent has two decades of experience helping businesses of all sizes to design, deploy, administer, optimize, and debug IT environments that incorporate work-from-home employees. Progent can help your Chicago organization to pick the appropriate technologies and adhere to best practices in creating and maintaining a secure virtual office ecosystem for telecommuters that facilitates collaboration and returns top value. Progent offers support services ranging from as-needed expertise for helping you over occasional IT roadblocks to comprehensive project management to help you successfully complete mission-critical tasks.
Progent's consultants can help Chicago, Illinois organizations to succeed with any facet of creating a high-performing work-from-home ecosystem by delivering network infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk outsourcing, cybersecurity, data protection solutions, and streamlined management.
Help Desk Call Center Support for Remote Workers
A rapid, enterprise-wide switchover to a from-home business model, which could be driven by a pandemic or as an element of a business continuity plan, can overwhelm even the most efficient internal Call Center. Progent's Call Center services allow organizations to outsource or supplement their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center support services leverage Progent's extensive team of remote technical support experts combined with enterprise-class trouble ticketing and follow-up software to provide an economical, advanced Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 PC support from initial service requests to trouble ticket generation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal allows from-home workers to track or edit the status of their active tickets, add information, and append screen captures and attachments. Desktop support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical service rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT experts to resolve advanced problems. For details, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Help Desk Call Center Augmentation Service enables you to supplement your existing Call Desk organization by sharing delivery of Help Desk support services transparently between your in-house support staff and Progent's extensive team of PC support engineers and subject matter experts. Progent's co-managed Call Center service uses a collaborative support model based on the leading professional services automation platform for managing help requests and ticketing, assigning ownership, monitoring progress, and producing management reports. For details about how Progent's Support Desk Supplementation Services can enable your business to provide best-in-class technical support to your from-home workers, visit Progent's Support Desk augmentation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing an efficient telecommuter environment for your Chicago, Illinois company, call
An index of content::
Engineer Windows Server 2012R2 Security
Outsourcing Windows Server 2012 R2 Hyper-V Virtual Switch
Progent's certified professionals can assist you to evaluate the benefits of Windows Server 2012 R2 for your company, develop pilot systems and rollout plans, optimize your network for on-premises, multi-site, cloud-based, and hybrid datacenters, train your IT support, team, create an enterprise-wide security strategy, streamline IT administration, help with application development, and generate and validate a DR/BC plan.
Windows 10 MDT Specialist
Windows 10 Microsoft Deployment Toolkit Consultant
Progent's Microsoft-certified consulting experts can assist businesses of any size to evaluate Windows 10 or to migrate to Windows 10 from any earlier release of Windows. Remote and onsite evaluation and upgrade services for Windows 10 available from Progent include Return on Investment estimates, project management, application compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud solutions, mobile device management and synchronization, telecommuter connectivity, security and compliance, streamlined provisioning and administration, network optimization, wired/wireless convergence, business continuity planning, group and personal training for network management personnel and end users, and post-migration Call Center support services.
Juniper SRX210 Router Network Security Audit
Cybersecurity Firm Juniper SRX240 Router
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Support and Integration Microsoft Windows 7 Evaluation
Windows 7 Training Network Consultants
Progent's certified consultants can help your company to test
Dynamics GP Power BI Integration Services
Remote Technical Support Microsoft Dynamics GP
Progent’s Microsoft certified experts offer a variety of consulting services for Dynamics GP. Dynamics GP/Great Plains is an accounting and ERP solution built, like all Microsoft accounting tools, on the expandable and popular platform of Windows technology. Dynamics GP provides a cost-effective solution for managing and integrating finances, e-commerce, supply chain, manufacturing, project accounting, field service, and human resources. Dynamics GP is easy to install and configure, and with its segmented design you can license only the functions you currently require, with the ability to expand users and enlarge functionality in the future. Progent’s Microsoft Dynamics GP consulting engineers can help you install, customize and manage the current release of Dynamics GP or upgrade efficiently from an earlier edition.
Top Microsoft Certified Design and Installation Axapta
MRP Developer Firm
Besides providing access to Microsoft Dynamics GP consultants, Progent has consultants experienced in Dynamics AX (Axapta), Microsoft Dynamics NAV Business Management Software, Dynamics SL (Solomon), Microsoft Dynamics Retail Management System, Macola ERP by Exact, MAS 90 ERP, and QuickBooks Pro by Intuit. Progent offers programming, troubleshooting, administration help, migration assistance, and 1-on-1 or group webinar training classes customized to address your particular requirements. Progent's experts also can show you how to build and maintain a secure, reliable network infrastructure to support your ERP, MRP and accounting applications.
Network Consulting Redundant Internet
Onsite Technical Support Mission Critical Environment
Progent’s high availability system experts provide reliability support, disaster recovery planning, network load balancing, fault-tolerant interoffice connectivity, high-availability Internet connection design, fault-tolerant data center consulting, and other 24x7 networking support to help your small business create a 24x7 environment for line-of-business applications. Progent has the experience to design economical, fault-tolerant systems by deploying the expanding library of Microsoft Windows Cluster servers such as Windows Cluster Server 2003, SQL Cluster Server, and Exchange Cluster Server. Progent’s Microsoft and Cisco authorized engineers can help you design a high-availability mutli-site network with a completely redundant Internet connection and intelligent system load balancing.
Urgent Dynamics Business Central Applications Consultants
Dynamics Business Central Support and Setup
Progent can provide online and onsite deployment, upgrade, application development, training for Dynamics 365 Business Central/NAV.
Microsoft Dynamics GP System Update Services Akron Ohio
Dynamics GP System Upgrade Planning Professionals Akron Ohio
Progent has delivered support for Microsoft Dynamics GP and Great Plains ERP software for almost 20 years and Progent has delivered system integration, software development, education, and troubleshooting services since the product's debut. Progent can provide in-depth support for updating out of date Dynamics GP ERP systems. Progent can help your business to plan, test, and carry out an efficient migration from a an outdated version to the latest release of Dynamics GP.
Colocation Facility Professional
Colocation Center Support Services
Colocation data centers make it possible for companies to share enterprise-class data centers for housing network hardware that runs critical applications. Progent's Microsoft and Cisco certified IT experts can help your company with all facets of your colocation strategy such as choosing and moving to a colo facility, designing network topology, specifying required equipment, on-site and on-line troubleshooting, establishing remote system administration, and education your IT staff.
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