Fast and Affordable Remote Troubleshooting for Chicago IT Networks
For organizations in Chicago or anywhere in Illinois, Progent offers remote support for networks powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided remote support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging networking problems, plus the assistance of CISSP-accredited security consultants to help with advanced security architecture and troubleshooting jobs.
Progent's online technical support experts provide excellent value due to the fact that they have the practical experience and have access to the sophisticated tools needed to solve most information system issues rapidly. Efficient support lowers immediate costs because service calls require minimal chargeable minutes. Online help also avoids the cost of sending an engineer to your site. Your company saves additionally in incidental expenses by reducing or avoiding network downtime and associated losses resulting from business disruption, upset customers and vendors, idle employees, and de-focused management. Progent's extensive online consulting experience is especially valuable for organizations that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be useful.
Progent's pricing policy for remote support is designed to leverage your IT service investment. Progent charges per minute for telephone-based assistance, so you are billed just for the services that you actually get. In contrast to typical online service firms, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute billing unit and simple policy for billing avoid scenarios where speedy. minor fixes somehow turn into large bills. Progent's skill at disposing of problems efficiently means your business saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an array of optimized technologies and field-proven methodologies that promote the maximum level of effectiveness for remote help and repair for IT networks of all sizes. Progent provides protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the experts of Progent's Technical Response Center to connect to your system remotely without compromising corporate security.
Progent's sophisticated technical support reporting application stores extensive histories for the support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the history of services rendered to each Progent client by any Progent consultant. This archive of anomalies and resolutions is stored as a quickly searchable proprietary database that allows Progent's online support experts to share their experiences with the whole team to make sure that the value of Progent's technical support grows over time. Progent's high-level certifications and working relationships with major vendors such as Cisco and Microsoft open up other vast technical support databases and allow fast response from manufacturers' in-house product engineers with the result that Progent's remote service specialists are able to come up with optimal solutions in the least time.
Remote services offered by Progent to customers in Chicago and throughout the state of Illinois include:
Certified MS Windows Experts
Progent's Microsoft-expert remote support experts can deliver computer system problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can help your company with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2013 application development,
Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of affordable PC desktop services to assist your company to deploy, integrate, repair, and manage workstations and laptops powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 10 upgrade support services as well as System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your PCs along with your cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the top recognition for network engineers, and certifies an individual's technical knowledge at the expert level. Cisco-qualified CCIEs can resolve the most challenging issues encountered in network infrastructure design, deployment, administration, compliance, and repair. CCIEs operate with the highest priority with Cisco's in-house engineers in isolating anomalies with Cisco IOS network administration tools and developing workarounds or locating software updates. Cisco CCIEs offer exceptional cost-effectiveness since their deep expertise enables them to resolve problems rapidly. In typical cases, less seasoned service providers can wrestle for many hours or days with the same problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE certified engineers can tie into your computer system using sophisticated on-line support technology in order to perform fast, secure, and economical diagnosis and remediation.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in the Chicago Metro Area
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's top-selling family of networking devices. Cisco networking consulting offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch consulting and support, Nexus switch consulting services, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless VoIP phones configuration, Cisco Meraki wireless access point planning and configuration, Cisco Aironet Wireless APs engineering expertise, Cisco wireless controllers integration consulting, Cisco VPN engineering assistance, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers remote and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's accredited CISM and CISSP cybersecurity experts offer a variety of security services to bolster the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or help you to recover quickly following a damaging penetration. Security services available from Progent include: thorough data security and compliance evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; rapid recovery from virus and worm assaults; setting up firewalls; establishing safe architectures for off-site and mobile connectivity; defending your messaging system against viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote consulting services to help organizations of any size connect their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that seamlessly combine local resources along with public cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of cloud integration support services that include Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a repeatable workflow for restoring services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also enables non-disruptive testing for site recovery, updates and patches and can generate audit reports to confirm full service recovery, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist you to design, configure, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud environments that deliver high uptime, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide online support services to cover a wide spectrum of computer technologies including system architecture, email systems, network and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy administration in networks that combine Linux-based systems and Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-based environments. Progent's group-oriented approach to resolving network problems promotes quick escalation, when required, to engineers with appropriate experience to tackle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers support expense.
Major Linux variants for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate services intended to enable small and mid-size businesses to utilize the same cutting-edge technology used by some of the world's leading corporations. Progent's ProSight suite of outsourced network management services addresses all critical facets of modern networking such as email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the entire threat progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also help you to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital data, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security vendors to provide web-based management and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, optimize and troubleshoot their connectivity hardware like switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding devices that require important updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management staff and your Progent engineering consultant so that any potential problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your core network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security requirements, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's preparedness either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup/recovery environment that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent offers the skills of seasoned online consulting experts for contract IT programs. Progent's rates for ongoing development or consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these special areas of computer technology allows clients to complete critical projects within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Chicago Company Can Contact Progent's Remote Support Experts
Call Center Services
Progent's Help Desk Call Center service options for businesses with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are ideal for businesses who don't have the money or time to create an in-house Help Desk Call Center but who need quick response from a reliable Help Desk with professional telephone assistance as well as the expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís Virtual Call Center is intended for bigger companies and acts as a transparent extension of your established Helpdesk staff. Progent's Virtual Call Center can serve as a an escalation resource for complex computer system problems, or be ready in those circumstances when your regular resources are overwhelmed.
Progent's Help Desk Call Center team of seasoned information technology consultants gives your clients in Chicago or anywhere in the state of Illinois quick access to a dependable technical support resource with substantial background offering telephone-based support and remote troubleshooting for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Call Center recognition as a crucial enabler of company productivity, and Progent's target is to fix instead of just annotate IT issues.
- Applications Services: Training, Development, and Problem Solving
Progent's Applications Consulting Group provides online advanced consulting expertise and training in key application fields including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information about Progent's expertise, customization, and education offerings, refer to Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of System Center 2016, extend or optimize your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Chicago, or anywhere in the state of Illinois, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM for your environment so that your network support is proactive and automated. By detecting potential problems before they evolve into downtime, system monitoring can avoid stressful and expensive service breakdowns. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments based on a combination of platforms.
To contact Progent about emergency remote assistance with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Chicago or throughout the state of Illinois, Progent's online network support specialists are ready to deliver effective and affordable IT help the instant your business has to have it. Long experience delivering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to refine remote connectivity tools to repair computer problems rapidly while avoiding the cost and lost productivity that comes with in-person service visits.
Even if your Chicago company has a local independent consultant or maintains a full time organization that know how to deal with ordinary computer problems, Progentís Microsoft certified engineers can provide an easy and seamless remote extension of your local resources for situations when your usual service personnel either lack the bandwidth or the expertise to deal with sudden system crises or particularly complex integration projects.
Features of Progent's Remote Network Services for Chicago
Progent's online support, remote repair, network security consulting, and network management services give companies in Chicago or anywhere in the state of Illinois unparalleled leverage for your support budget. Whether you require one-time telephone support and Internet-based network repair or full-time Help Desk outsourcing support and system management, Progent's professionals can deliver your organization enterprise-level network support while allowing you to eliminate the expense and administration overhead of carrying a large internal IT organization. Key features of Progent's online help services include:
- Immediate Telephone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to companies in Chicago and is also ideal for customers in geographic regions of Illinois that lack consultants with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the use of a broad range of Microsoft support utilities, technical databases, and on-going education.
- Per Minute Rates to Minimize Expenses
Progent offers remote support on a per-minute billing plan, so you are billed only for the services you receive. Progent asks for no minimum charge for phone support and imposes no monthly subscription fee for services delivered during regular working hours. This keeps you from facing big invoices for routine fixes.
- Availability of Cisco Certified Network Design Specialists
Progent's registered experts for Cisco can provide the services of authorized specialists with skill in planning, deploying, and troubleshooting networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, high-availability, and protected infrastructure for local and remote networking.
- Application Experts Consulting
Progent's core support offerings consist of system integration, Microsoft Exchange expertise, corporate security planning, and Help Desk outsourcing services. Progent's Experts Team offers world-class consulting support for critical application areas. Support offered by the Application Experts Group includes:
Microsoft Dynamics GP Support and Customization
Microsoft Project Expertise
Microsoft Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Help
Business Information (BI) Reporting Development and Training
Business Information (BI) Reporting Consulting and Training
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2017 planning and migration, SQL Server 2016 Software Design, and SQL Server 2014 Application Development and Debugging
Oracle Project Management and Software Development
MySQL Database Administration and Application Programming
Apple Macintosh Support
Amazon MWS Software Design and Programming
By offering a convenient one-stop source for network generalists and specialists, Progent can tailor timely, cost-effective, and thorough IT solutions that align with the special requirements of your business.
- State of the Art Remote Access Software
Secure online connectivity allows Progent's service professionals to observe exactly what your customers see. This makes it possible to find quick solutions to problems that could otherwise demand an expensive personal visit. Sophisticated remote access tools and expert technicians combine to enable Progent to repair most network problems quickly and economically. Progent is a pioneer in online support and remote network tracking.
- Compatibility with Leading VPN Products
Progent supports safe Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- 24x7 Service for Maximum System Uptime
For organizations with mission-critical applications, Progent can provide optional round-the-clock online support services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager 2007, this service can help ensure high system availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are intended especially for budget-constrained organizations whose clients require immediate access to a Help Desk Call Center with expert phone support and full escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of IT expertise, refined remote support software, and understanding of enterprise networking allow companies to escape the limitations associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.
Progent adds value by providing:
How Does Our Company Start Getting Online Technical Help from Progent?
- Certified Knowledge of Microsoft's Entire Line of Servers
Progent can provide world-class support for Microsoftís popular server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration help, Windows Server 2008 R2 migration, Windows 2003 upgrades, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Exchange 2003 Server migration, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing policy is to bill for remote support and in-person visits per minute. As a result, you are billed only for received services. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no startup fee and requires no monthly commitment for support services provided during regular working hours. Many support organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for quick fixes so you will not be forced to allow less critical problems to fester.
- Complete Documentation of IT Services
Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or local support firms who offer minimal documentation or specifics of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation sent by every consultant to every customer. The discipline of detailing and organizing service activity allows more effective service and eliminates a variety of typical misfortunes such as when a service client is effectively held captive to a consultant who wonít let go of vital service information.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting firms to provide round-the-clock system monitoring services powered by MS Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By revealing possible issues before they result in downtime, system monitoring can save your information network from painful and expensive availability losses.
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.