Fast Remote Help for Chicago Networks
For companies in Chicago or anywhere in Illinois, Progent offers online support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have delivered remote support to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure problems, as well as the services of CISSP-accredited security consultants to handle high-level security design and troubleshooting issues.
Progent's online technical support experts offer exceptional leverage due to the fact that they have the practical experience and have access to the advanced technology necessary to resolve most information system problems quickly. This lowers direct expenses since solutions require fewer billable minutes. Online help also avoids the expense of sending a consultant to your location. Your organization benefits additionally with incidental costs by reducing or eliminating network outages and related costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced online technical support experience is particularly helpful for businesses that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an option.
Progent's billing model for remote help is designed to stretch your IT service investment. Progent bills per minute for telephone-based assistance, so you owe only for the services that you receive. In contrast to typical online service organizations, Progent imposes no initialization charge or minimum job duration. Progent's per-minute granularity and clean policy for pricing eliminate situations where speedy. minor solutions manage to end up as major invoices. Progent's skill at solving technical issues efficiently means your business saves money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a collection of optimized tools and field-proven methodologies which permit the highest degree of effectiveness for online consulting and troubleshooting for information networks of all sizes. Progent offers protected VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the engineers of Progent's online support team to link to your network remotely without violating corporate security.
Progent's proven service database system includes extensive histories for the service that Progent's customers have received. Progent's authorized consultants have the benefit of the details of support delivered to each customer by every consultant. This history of anomalies and fixes is stored as an easily retrievable internal database that permits Progent's remote technical professionals to share their experiences company-wide to ensure that the efficiency of Progent's support services grows over time. Progent's extensive list of accreditations and close relationships with important vendors such as Cisco and Microsoft make available other vast technical knowledge bases and permit fast response from manufacturers' internal support staff so Progent's online service experts can find optimal solutions quickly.
Remote support provided by Progent to customers in Chicago and throughout the state of Illinois include:
Certified Windows Expertise
Progent's Microsoft-premier online service experts can provide computer system troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can help your company with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2019 integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid deployment support, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of affordable desktop support services to assist your business to install, integrate, troubleshoot, and administer workstations and notebooks based on Windows. Progent's PC desktop support services include offering Microsoft Windows 10 upgrade assistance plus System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs and web-facing mobile devices.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE certification is the top accreditation for network infrastructure professionals, and certifies an individual's technical knowledge at the master level. Cisco CCIEs can handle the most complex challenges occurring in network infrastructure design, installation, administration, compliance, and problem solving. Cisco qualified CCIEs operate closely with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network administration utilities and coming up with workarounds or locating program updates. Cisco qualified CCIEs provide exceptional value because their deep experience allows them to solve problems quickly. In common cases, less qualified consultants can wrestle for many hours or even days with the same tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE consultants can tie into your network using the latest remote troubleshooting technology to provide quick, secure, and economical diagnosis and remediation.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's market leading family of infrastructure devices. Cisco networking expertise offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers planning and management, Catalyst switch support, Nexus switch consulting services, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco VoIP phones and IP video phones solutions and wireless IP phones configuration, Cisco Meraki wireless AP planning and set up, Aironet Wireless APs planning and integration expertise, Cisco WiFi controllers support Services, Cisco VPN and Security Consulting expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants can provide a range of security solutions that can strengthen the safety of your Microsoft Windows, macOS and OS X, or Linux network against internal or external threats or help your business to recuperate rapidly following a serious penetration. Security services offered by Progent include: in depth network security and compliance evaluation utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick cleanup after virus and worm assaults; installing firewalls; building secure architectures for remote and mobile connectivity; defending your messaging infrastructure against spam and DHA attacks; and establishing 24x7 network monitoring.
Progent offers expert online consulting to help companies of any size connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that combine local IT assets along with public clouds. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable runbook for recovering applications and services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, updates and fixes and can produce reports to verify full service recovery, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, deploy, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high degree of automation regardless of the hardware making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer phone-based consulting services to address a broad spectrum of information technologies such as network infrastructure, email systems, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and easy administration in networks that include Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also help with migration from legacy systems to MS Windows or Linux-based environments. Progent's team-oriented approach to resolving technical issues promotes fast escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts support costs.
Important Linux versions for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate managed services designed to allow small and medium-size organizations to benefit from the same advanced technology used by many of the industry's leading enterprises. The ProSight series of IT management outsourcing services addresses all key aspects of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning technology to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to automate the complete threat progression including filtering, detection, containment, remediation, and forensics. Top features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also help you to install and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup activities and enables fast recovery of vital data, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to provide centralized control and world-class protection for all your email traffic. The powerful structure of Email Guard combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, monitor, optimize and debug their connectivity hardware like switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming management activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding devices that need important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT staff and your assigned Progent engineering consultant so all potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your organization's preparedness either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup environment that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for special IT projects. Billing charges for ongoing development or consulting projects are set according to the qualifications of the consultants assigned. Progent's experience with these important areas of computer technology allows clients to execute critical initiatives economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Chicago Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Support
Progent's Help Desk service options for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, co-managed Helpdesk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle complex problems.
Progentís shared Help Desk services allow your business to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned technical support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) tool for managing service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center team of veteran information technology consultants gives your customers in Chicago or anywhere in the state of Illinois immediate assistance from an effective network service resource with substantial background providing phone help and remote troubleshooting for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk perception as a significant enabler of business success, and Progent's aim is to resolve instead of simply annotate IT problems.
- Applications Support: Education, Programming, and Problem Solving
Progent's Applications Experts Team offers phone-based professional consulting expertise and education in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers expertise, customization, and education for Microsoft applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's expertise, programming, and training offerings, refer to Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent offers companies in Chicago, or anywhere in the state of Illinois, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM for your business so your network support is proactive and automated. By anticipating potential issues before they grow into downtime, system monitoring can avoid stressful and costly service failures. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks that support a variety of platforms.
To get in touch with Progent about urgent online expertise with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or refer to Contact Progent.
For businesses and new ventures in Chicago or throughout the state of Illinois, Progent's online computer support engineers can provide effective and affordable system support whenever your organization requires it. Long experience providing remote repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine online access tools to solve computer problems rapidly while avoiding the expense and lost productivity associated with on-site service visits.
Even if your Chicago company works with a regular freelance consultant or maintains a full time IT staff that know how to handle typical network problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and transparent virtual expansion of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to handle sudden system emergencies or especially complicated integration projects.
Features of Progent's Remote Network Services for Chicago
Progent's online help, Internet-based repair, system security expertise, and system administration services offer companies in Chicago or anywhere in the state of Illinois the greatest leverage for your IT investment. Whether you require one-time phone help and Internet-based network repair or full-time Help Desk support and network administration, Progent's experts can deliver your company enterprise-level IT support while permitting you to eliminate the cost and hassle of running a full-service internal IT staff. Highlights of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to offices in Chicago and is also ideal for customers in geographic areas of Illinois that lack technicians with proven experience supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has the use of a broad range of Microsoft support utilities, service information, and on-going training.
- By the Minute Billing to Minimize Expenses
Progent offers remote support on a by-the-minute basis, so you are charged only for the services you receive. Progent requires no minimum charge for online support and asks for no periodic retainer for support services provided during normal business hours. This keeps you from facing big invoices for quick repairs.
- Access to Cisco Network Design Experts
Progent's certified experts for Cisco offers access to authorized professionals who have experience in planning, implementing, and supporting networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, high-availability, and secure connectivity for local and remote networking.
- Application Experts Group
Progent's core consulting offerings consist of technology integration, MS Exchange expertise, corporate security design, and Help Desk sharing services. Progent's Experts group offers world-class consulting support for specific application areas. Help offered by the Application Experts Group covers:
Dynamics GP/Great Plains Support and Programming
MS Project Training
Microsoft Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Expertise
BI Reporting Development and Training
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Programming, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle Management and Application Programming
MySQL Project Management and Software Design
Apple Mac Help
Amazon Marketplace Web Service Software Design and Programming
By offering a full service one-stop source for network generalists and application experts, Progent is able to tailor timely, affordable, and comprehensive IT solutions that address the special requirements of your company.
- Sophisticated Remote Connectivity Tools
Protected online connectivity allows Progent's service experts to observe precisely what your customers see. This makes it possible to produce quick solutions to issues that might otherwise require a costly onsite visit. State-of-the-art remote access tools and experienced engineers together enable Progent to repair most network issues rapidly and economically. Progent is a pioneer in offsite support and remote network tracking.
- Support for Mainstream VPN Products
Progent can provide safe VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- 24x7 Service for High System Availability
For companies with line-of-business applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with automated 24x7 network monitoring based on MS System Center Operations Manager, this offering can help produce maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are designed especially for budget-constrained organizations whose clients need instant recourse to a Help Desk service with effective telephone support and full escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of technical expertise, fine tuned remote support software, and familiarity with corporate IT enable businesses to avoid the pitfalls of excessive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house IT help.
Progent adds value by offering:
How Does Our Company Start Receiving Online Computer Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified consultants average more than a decade of hands-on industry background, in the trenches of network support, performing a broad variety of IT tasks for a large array of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its support team. This means that you get not just expert IT skills, but also a support engineer with proven methods for using technical knowledge to fix real-world network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-site help by the minute. Consequently, you are charged only for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and within California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no minimum fee and asks no retainer for support services delivered during normal working hours. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast repairs so you won't be forced to allow minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to resolve technical issues that are within their comfort zone, Progent can focus on offering high-value skills where Progent faces little competition. Businesses who utilize trusted freelance service providers or who employ in-house support staffs benefit when Progent passes on information about critical technology and proven processes to make their IT environments more robust, secure, and efficient.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to offer 24x7 system monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating potential problems before they cause lost productivity, system monitoring can save your IT network from painful and costly service losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.