Greater Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Chicago Metro Area.
Progent locations in the Greater Chicago Metro Area
||500 North Michigan Avenue
Chicago, Illinois 60611
|Sales Phone: 312-800-0223
Link: Chicago Network Support Services
|Downers Grove, IL
||650 Warrenville Rd
Lisle, Illinois 60532
|Sales Phone: 331-251-1422
Link: Downers Grove, IL Network Support Services
||1900 E Golf Rd
Schaumburg, Illinois 60173
|Sales Phone: 847-944-8599
Link: Schaumburg, IL Network Support Services
||1363 Shermer Road
Northbrook, Illinois 60062
|Sales Phone: 224-534-2088
Link: Skokie, IL Network Support Services
Fast Online Technical Support for Chicago IT Networks
For companies located in Chicago or anywhere in the state of Illinois, Progent offers remote technical support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft certified professionals have delivered online support to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve complex infrastructure problems, plus the assistance of CISSP-accredited security consultants to handle advanced security architecture and diagnostic jobs.
Progent's online support engineers offer exceptional value because they possess the practical background and have access to the sophisticated technology required to solve the majority of information system issues quickly. This reduces immediate expenses because service calls require minimal chargeable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your company benefits additionally with indirect expenses by reducing or eliminating network outages and associated losses due to business disruption, upset clients, unproductive workers, and distracted management. Progent's extensive online consulting expertise is especially helpful in environments that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an option.
Progent's pricing model for online help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are invoiced exclusively for the services that you receive. Unlike many online service companies, Progent requires no service activation surcharge or minimum fees. Progent's one-minute billing unit and clean policy for billing eliminate situations where speedy. minor repairs manage to end up as substantial bills. Progent's skill at solving problems efficiently means your business spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of optimized tools and proven methodologies which promote the highest degree of efficiency for online technical support and repair for information systems of all sizes. Progent offers safe VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the experts of Progent's Technical Response Center to communicate with your company's environment without breaching system security.
Progent's sophisticated customer support reporting system stores comprehensive histories of the support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the details of support delivered to every Progent client by any Progent consultant. This database of trouble tickets and repairs is structured as a conveniently accessible proprietary database that enables Progent's remote support engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's high-level accreditations and close associations with key industry leaders such as Cisco and Microsoft open up other vast support databases and permit priority response from vendors' internal engineering staff so Progent's remote service specialists can arrive at the most efficient solutions promptly.
Remote services provided by Progent to companies in Chicago and anywhere in the state of Illinois include:
Certified Microsoft Windows Support
Progent's Microsoft-certified online service professionals can provide network repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can help you with a wide variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server application development,
Microsoft Skype for Business Server planning and deployment support, Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of cost-effective PC desktop support services to assist your business to deploy, configure, troubleshoot, and manage workstations and notebooks based on Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 upgrade support plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the management of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure engineers, and certifies a consultant's network technology knowledge at the master level. CCIEs know how to deal with even the most difficult problems encountered in network planning, installation, administration, protection, and problem solving. Cisco CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network management utilities and developing workarounds or identifying software updates. Cisco qualified CCIEs provide exceptional cost-effectiveness because their deep expertise permits them to resolve problems rapidly. In many cases, less seasoned service providers can wrestle for hours or days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified support experts can tie into your network using state-of-the-art remote support technology to perform efficient, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's industry-leading selection of connectivity devices. Cisco networking support provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers setup and debugging, Catalyst switch consulting and support, Nexus switch support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP phones and IP video phones solutions and wireless IP phones configuration, Cisco Meraki wireless AP planning and configuration, Aironet Access Points consulting help, Cisco WiFi controllers support Services, Cisco VPN and Network Security Consulting expertise, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent can also provide remote and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Qualified System Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of security solutions that can strengthen the defenses of your Windows, macOS and OS X, or Linux environment against attacks or assist your business to recuperate quickly following a serious penetration. Security services offered by Progent include: thorough information security audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; quick recuperation from malicious assaults; integrating firewalls; designing safe techniques for off-site and mobile access; protecting your messaging system against viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online support to help organizations of all sizes connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that utilize local IT assets as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a consistent workflow for recovering applications and services quickly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also supports non-disruptive testing for site recovery, updates and fixes and can generate audit reports to verify full service recovery, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help your organization to plan, configure, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud solutions that provide high uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the physical components used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists can provide online consulting services to cover a broad array of computer technologies including system infrastructure, messaging solutions, system and operational security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and simplified administration in environments that combine Linux and Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux-based solutions. Progent's team-based methodology for solving technical problems promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can offer urgent online help troubleshooting problems within UNIX/Linux systems powered by popular derivatives of UNIX such as:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price services designed to enable small and medium-size businesses to benefit from the same best-of-breed technology used by many of the industry's leading enterprises. The ProSight series of network monitoring and management services covers all critical facets of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup processes and enables fast restoration of critical files, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to deliver web-based control and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further level of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email that stays within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating complex network management activities, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that need important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT personnel and your Progent consultant so that any potential problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your essential network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's preparedness either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup/recovery environment that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract IT programs. Billing rates for ongoing consulting projects are set according to the qualifications of the engineers required. Progent's experience with these important areas of information technology allows clients to execute critical projects within budget and on schedule. Progent's special remote consulting solutions include:
How Your Chicago Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Services
Progent's Help Desk support programs for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Call Center outsourcing services are intended for organizations who lack the budget to build and maintain an internal Help Desk but who need quick response from an efficient Help Desk with proficient telephone assistance plus the ability to escalate the most challenging problems to advanced consultants.
Progent's Help Desk consulting expertise can guide you in creating an effective new Help Desk or revamping your current organization, evaluating or customizing Help Desk Call Center software to meet the unique needs of your business, or adding occasional phone support personnel to work with your existing Help Desk team to deal with demanding events such as software transitions, major upgrades, or installing brand new applications.
Progent's Call Center staff of seasoned network consultants gives your clients in Chicago or anywhere in the state of Illinois immediate assistance from a reliable network service resource with years of background delivering phone support and online troubleshooting for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk recognition as a key enabler of company efficiency, and Progent's target is to solve and not just record technical issues.
- Applications Support: Training, Custom Programming, and Integration
Progent's Applications Experts Group provides phone-based advanced consulting expertise and education in special application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, programming, and training for Microsoft applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information concerning Progent's consulting, custom development, and training services, refer to Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of System Center 2016, extend or optimize an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Chicago, or anywhere in the state of Illinois, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to accommodate your business so your IT maintenance is proactive rather than reactive. By anticipating emerging issues before they expand into network outages, automated monitoring can avoid disruptive and expensive information system failures. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or networks powered by a mix of OS platforms.
To contact Progent about emergency phone-based help with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Chicago or anywhere in the state of Illinois, Progent's phone-based network support engineers are ready to deliver effective and cost-effective system support the instant your company requires it. More than 15 years of delivering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote connectivity tools to fix computer problems rapidly while avoiding the expense and lost time associated with on-premises service visits.
Even if your Chicago business has a regular freelance consultant or maintains a full time IT staff that know how to handle common computer problems, Progentís Microsoft certified engineers can offer an easy and transparent remote expansion of your local resources in cases when your regular service personnel either lack the time or the experience to address sudden system emergencies or particularly complex integration problems.
Benefits of Progent's Network Help for Offices in Chicago
Progent's online IT consulting services allow your Chicago business to experience the advantages of on-call, enterprise-grade IT support without the expense of managing an in-house IT staff. Your information system will derive added business value by being more reliable, efficient, and protected. Advantages to your company include:
- Seamless remote expansion of your local support resources
With most offices in Chicago or anywhere in Illinois, nearby network support providers, whether represented by freelance consultants or an internal IT staff, can solve typical network issues. However, major troubles can spring up when local resources are too busy or absent, and some trouble may involve IT products that is beyond the scope of your onsite support personnel. In these instances, Progent's on-call service experts provide an easy, fast, and economical solution to supplement your regular resources and to transfer useful information to increase your capability to resolve future issues locally.
- Less Dependence on Freelance Service Providers
For network maintenance, smaller businesses often depend on individual freelance consultants. While freelance service people have smaller internal costs than larger service companies and can afford to charge lower rates, they are occasionally stretched too thin, making it difficult to respond rapidly to crisis situations. If an independent consultant is busy with another customer, sick, on a trip, or in training, the absence of fallback personnel may require your company to wait for help during an IT crisis. As your business expands, system unavailability and problems with vital software are more costly. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers an on-call source of reserve service expertise to make sure your IT system stays available.
- Build a Scalable Basis for Smooth Expansion
Organizations typically start with an IT architecture created on a modest budget. Without a proper framework, band-aid repairs often get thrown onto a shaky foundation. When a network grows, stability and expandability problems can hinder the success of the organization. These badly designed environments need careful analysis, intelligent strategic planning, and broad-based technical knowledge to evolve to a network architecture that can deliver the stable foundation to handle vital business requirements and facilitate future growth.
- Interact with Problem Solvers Rather Than Technology Vendors
Smaller businesses require guidance and technical training to navigate through an increasingly complicated array of product options capable of accelerating business growth and enhancing efficiency. They do not need a computer consultant who is trying to resell a specific vendor's products. Network support and product selling can result in a scenario where the recommended
solution is designed around a predetermined technology rather than the true needs of a client. Progent eliminates these conflicts of interest by offering only services instead of products. This enables Progent to match IT consulting with the real needs of customers.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of technical knowledge, fine tuned remote support software, and familiarity with enterprise networking allow offices to escape the limitations of excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.
Progent stands out by providing:
How Does Our Company Start Getting Remote Computer Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of real-world industry background, at the front lines of IT support, executing a broad range of IT projects for an extensive array of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting team. This means that you get not just world-class technical help, but also a consultant with proven methods for using technical knowledge to repair actual IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for phone support and on-premises help per minute. As a result, you are invoiced only for received services. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in regions where Progent provides on-site service, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and requires no retainer for support services delivered during normal working hours. Many service organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick fixes so you will not be forced to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their comfort zone, Progent can focus on delivering high-value services where Progent has few competitors. Companies who work with familiar freelance service providers or who employ in-house support personnel benefit when Progent transfers knowledge about new technology and tested processes to make their networks more reliable, protected, and productive.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the few consulting firms to offer 24x7 remote tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering possible issues before they result in downtime, system monitoring can save your IT network from stressful and costly service disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.