Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in the Chicago Metro Area
||500 North Michigan Avenue
Chicago, Illinois 60611
|Sales Phone: 312-800-0223
Link: Chicago Network Support Services
|Downers Grove, IL
||650 Warrenville Rd
Lisle, Illinois 60532
|Sales Phone: 331-251-1422
Link: Downers Grove, IL Network Support Services
||1900 E Golf Rd
Schaumburg, Illinois 60173
|Sales Phone: 847-944-8599
Link: Schaumburg, IL Network Support Services
||1363 Shermer Road
Northbrook, Illinois 60062
|Sales Phone: 224-534-2088
Link: Skokie, IL Network Support Services
Fast Remote Help for Chicago Computer Systems
For businesses in Chicago or anywhere in the state of Illinois, Progent offers online help for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified consulting experts have delivered online support to companies in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, as well as the services of CISSP-certified cybersecurity consultants to help with advanced security design and troubleshooting jobs.
Progent's remote technical support engineers provide excellent value because they have the real-world background and are equipped with the sophisticated tools needed to solve the majority of network problems rapidly. This reduces immediate costs since service calls require minimal billable minutes. Online support also eliminates the expense of sending an engineer to your office. Your company saves additionally in indirect expenses by reducing or avoiding network outages and related costs stemming from business discontinuity, upset customers and vendors, idle workers, and distracted executives. Progent's advanced remote technical support experience is especially important for businesses that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an option.
Progent's billing model for remote help is structured to leverage your IT service dollar. Progent charges per minute for phone assistance, so you are billed only for the support that you actually get. Unlike many online support firms, Progent imposes no startup surcharge or minimum fees. Progent's one-minute granularity and simple model for pricing avoid scenarios where speedy. minor fixes somehow end up as big bills. Progent's skill at solving technical issues quickly means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of customized technologies and field-proven methodologies which permit the maximum degree of effectiveness for online consulting and troubleshooting for IT systems of all sizes. Progent offers secure VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the staff of Progent's Technical Response Center to communicate with your environment remotely without breaching corporate security.
Progent's sophisticated customer support database application maintains extensive records of all service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the specifics of assistance provided to each customer by any Progent engineer. This archive of problems and fixes is organized as a conveniently exploitable support database that allows Progent's remote technical engineers to communicate their experiences company-wide to make sure that the quality of Progent's technical support grows over time. Progent's high-level certifications and close associations with major technology companies including Cisco and Microsoft make available other massive technical support databases and permit priority response from vendors' internal product engineers so Progent's remote service specialists are able to find optimal solutions promptly.
Remote services offered by Progent to customers in Chicago and anywhere in the state of Illinois include:
Certified Microsoft Windows Experts
Progent's Microsoft-qualified remote service engineers offer computer system troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can assist you with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 Server migration, Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2013 development,
Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of cost-effective desktop support services to help your business to deploy, configure, repair, and manage desktop PCs and laptops powered by Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 upgrade support as well as Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the administration of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the premier recognition for network infrastructure consultants, and certifies an individual's technical skills at the expert level. CCIEs can deal with the most stubborn problems occurring in network design, installation, maintenance, protection, and repair. CCIEs can cooperate with the highest priority with Cisco's internal support staff in isolating anomalies with IOS Software network management utilities and developing alternate approaches or identifying program updates. CCIEs provide excellent value since their depth of experience allows them to find solutions for problems quickly. In common cases, less qualified service providers can wrestle for hours or days with identical problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE support experts can communicate with your network via state-of-the-art on-line troubleshooting tools to provide quick, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's top-selling family of connectivity appliances by providing services such as:
CISM and CISSP Qualified Network Security Specialists
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts offer a variety of security solutions to improve the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux network against assaults or assist you to clean up rapidly following a serious breach. Security services offered by Progent cover thorough information security and compliance analysis utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recovery from malicious assaults; integrating firewalls; designing secure architectures for off-site and mobile connectivity; protecting your messaging infrastructure from viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide expert online consulting support to help organizations of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that combine local IT assets along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a consistent workflow for recovering services rapidly after an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and fixes and can produce audit reports to verify complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that provide maximum availability, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the hardware used by the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide remote support services to cover a wide range of information technologies such as system infrastructure, messaging systems, system and process security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and simplified management in environments that include Linux and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux-powered environments. Progent's team-based methodology for solving technical issues promotes fast escalation, when required, to consultants with appropriate experience to handle challenging situations. This expedites repair of urgent problems, reduces network downtime, and lowers service expense.
Important Linux platforms for which Progent offers expertise include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price services intended to enable small and mid-size organizations to utilize the same best-of-breed technology used by many of the world's leading enterprises. The ProSight portfolio of network monitoring and management services covers all key areas of modern networking such as email protection, security and compliance, automated backup/recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis tools to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to manage the entire malware attack progression including protection, identification, containment, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical data, applications and VMs that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to deliver web-based management and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and debug their networking appliances like switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating appliances that need important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so that all potential problems can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's preparedness either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup environment that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract IT programs. Progent's rates for longer-term development or consulting projects are determined according to the qualifications of the consultants required. Progent's background in these important fields of information technology allows customers to complete critical projects economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Chicago Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Services
Progent's Call Center support programs for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Call Center outsourcing support services are well suited for companies who lack the resources to build and maintain an in-house Call Center but who want quick communication with an effective Call Center with proficient phone assistance as well as the ability to escalate the most challenging trouble tickets to advanced engineers.
Progent's Call Center consulting services can guide you in creating an efficient new Help Desk or revamping your existing organization, selecting or enhancing Call Center software to handle the particular requirements of your business, or providing temporary phone support staff to work with your in-house Help Desk group to handle demanding events such as software transitions, mass updates, or installing new applications.
Progent's Call Center team of seasoned information technology professionals provides your workers in Chicago or anywhere in the state of Illinois instant contact with a large technical support group with substantial background offering phone support and online troubleshooting for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk Call Center recognition as a major driver of company productivity, and Progent's intent is to fix rather than just record network problems.
- Business Applications Services: Training, Customization, and Problem Solving
Progent's Applications Consulting Group can supply phone-based and in-depth engineering expertise and training in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting, customization, and education for popular Microsoft applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's consulting, custom programming, and education offerings, visit Progent's Applications Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from a prior version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver businesses in Chicago, or anywhere in the state of Illinois, remote hybrid network monitoring by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your business so your computer support is proactive and automated. By anticipating possible problems before they evolve into downtime, automated monitoring can head off inconvenient and costly information system crises. Progent can also utilize system monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or environments powered by a mix of OS platforms.
To contact Progent about emergency phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Support, call 1-800-993-9400, or visit Contact Progent.
For businesses and new businesses in Chicago or anywhere in the state of Illinois, Progent's online network support engineers are ready to provide effective and cost-effective system support whenever your business requires it. More than 15 years of offering online tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune online access technology to fix computer problems rapidly while eliminating the expense and lost time that comes with on-premises support visits.
Even if your Chicago business has a regular freelance support technician or maintains a full time IT staff that know how to deal with common network issues, Progentís Microsoft and Cisco certified consultants can still provide an easy and seamless remote extension of your local resources in cases when your regular IT support personnel either don't have the time or the experience to fix sudden system crises or particularly complicated integration problems.
Features of Progent's Remote Network Services for Chicago
Progent's phone support, Internet-based troubleshooting, system security expertise, and system management services offer offices in Chicago or anywhere in the state of Illinois unparalleled leverage for your support budget. Whether you need occasional telephone help and Internet-based troubleshooting or ongoing Help Desk outsourcing support and network administration, Progent's experts can provide your office enterprise-level IT support while allowing you to avoid the cost and administration overhead of running a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to companies in Chicago and is also ideal for customers in more remote regions of Illinois that lack consultants with proven experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support company, Progent has the advantage of a wide array of Microsoft support utilities, technical databases, and continuing training.
- By the Minute Rates to Minimize Expenses
Progent provides remote support on a per-minute billing plan, so you are charged only for the services you use. Progent asks for no minimum fee for online service and imposes no monthly retainer for services delivered during regular business hours. This keeps you from facing big bills for simple repairs.
- Access to Cisco Network Design Professionals
Progent's registered experts for Cisco can provide the services of on-staff professionals who have skill in planning, deploying, and troubleshooting networking solutions based on Cisco technology. Progent can offer a CCIE or CCNP to help you create fast, high-availability, and protected connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's basic consulting services consist of system integration, MS Exchange Server consulting, system security planning, and Help Desk outsourcing services. Progent's Application Experts Team offers in-depth consulting expertise for specific application areas. Support offered by the Application Experts Group includes:
Microsoft Dynamics GP Consulting and Customization
Microsoft Office Project Training
Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
BI Reporting Development and Training
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2017 planning and migration, SQL Server 2016 Application Development, and SQL Server 2014 Application Programming and Debugging
Oracle DBA Services and Application Programming
MySQL Management Support and Application Design
Apple Mac Integration
Amazon MWS Application Development
By offering a full service one-stop resource for network generalists and specialists, Progent is able to tailor fast, inexpensive, and thorough information technology solutions that address the special requirements of your company.
- Sophisticated Remote Access Software
Secure online connectivity permits Progent's service professionals to see exactly what your customers see. This makes it possible to find quick fixes to issues that might otherwise require a costly onsite visit. Effective remote access tools and experienced engineers combine to allow Progent to repair most network issues quickly and affordably. Progent is an industry leader in offsite support and automated network analysis.
- Support for Leading VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to access your network remotely without compromising system security.
- 24-hour Service for High System Availability
For businesses with vital applications, Progent offers optional round-the-clock online support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help produce high network uptime.
- Help Desk Call Center
Progent's Help Desk support programs are designed specifically for budget-conscious organizations whose clients need instant recourse to a Help Desk Call Center with effective telephone support and complete escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of technical expertise, fine tuned remote support tools, and familiarity with corporate IT allow businesses to avoid the limitations associated with excessive dependence on smaller service firms, independent freelance service providers, or limited internal IT help.
Progent stands out by offering:
How Does Our Company Begin Getting Remote Computer Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco certified consultants average longer than ten years of hands-on professional background, at the forefront of network support, executing a wide variety of IT projects for a large array of customers. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting personnel. This ensures that you get not just world-class IT help, but also a support engineer with field-tested approaches for using computer knowledge to repair real-world network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for online service and in-person help per minute. Consequently, you are billed only for received services. Progent does not demand a higher rate for off-hours or emergency service, and within California or in regions where Progent provides on-site service, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no initialization fee and requires no retainer for services delivered during regular working hours. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for quick fixes so you will not be forced to permit less critical problems to fester.
- Full Records of IT Services
Progent has developed a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike many freelance consultants or small support organizations who offer minimal documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports sent by every staff member to every client. The discipline of detailing and archiving support records allows more effective service and eliminates a variety of common misfortunes such as when a service client is virtually held captive to a consultant who wonít release the keys to the kingdom.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only IT service companies to provide round-the-clock remote monitoring services powered by Microsoft Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering potential issues before they result in lost productivity, network monitoring can keep your IT network from stressful and expensive service disruptions.
To initiate Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.