Fast and Affordable Online Technical Support for Chicago Networks
For organizations in Chicago or anywhere in the state of Illinois, Progent provides remote technical support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have provided remote support to businesses in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to solve complex infrastructure problems, plus the assistance of CISSP-certified security experts to help with advanced security design and diagnostic jobs.
Progent's online support experts offer excellent leverage due to the fact that they possess the real-world experience and are equipped with the sophisticated tools necessary to solve most network issues quickly. This reduces direct expenses since solutions require minimal billable minutes. Online help also avoids the expense of sending a consultant to your site. Your organization saves even more with incidental costs by minimizing or avoiding system outages and associated costs stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused management. Progent's advanced remote consulting know-how is especially valuable in environments that are dependent on public clouds for vital infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an option.
Progent's pricing model for remote help is designed to stretch your IT service investment. Progent charges per minute for phone consulting, so you are billed exclusively for the services that you receive. In contrast to typical online service firms, Progent imposes no startup charge or minimum payments. Progent's per-minute billing unit and simple model for billing do away with situations where speedy. minor repairs manage to end up as large invoices. Progent's skill at dealing with technical issues efficiently means you saves money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of optimized tools and field-tested processes which promote the highest degree of efficiency for remote technical support and repair for computer systems of any size. Progent provides safe Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the staff of Progent's Technical Response Center to communicate with your environment remotely without breaching network security.
Progent's powerful service database application maintains thorough records for the service that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of services provided to every Progent client by any Progent engineer. This database of trouble tickets and repairs is structured as a conveniently searchable proprietary knowledge base that enables Progent's online support experts to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and close associations with major industry leaders including Cisco and Microsoft open up other massive support databases and allow priority response from manufacturers' in-house engineering staff with the result that Progent's remote service experts can find the best solutions promptly.
Remote support services offered by Progent to businesses in Chicago and throughout the state of Illinois include:
Certified Windows Expertise
Progent's Microsoft-premier online support professionals offer computer problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can assist your company with a wide variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 management,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment consulting, Skype for Business migration support, Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop consulting and support services to assist your business to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Windows. Progent's desktop support services cover areas such as providing Windows 10 upgrade assistance as well as System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to streamline the management of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for network professionals, and validates a consultant's technical knowledge at the expert level. Cisco-qualified CCIEs know how to resolve the most challenging challenges surrounding network infrastructure design, installation, maintenance, security, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's in-house support staff in analyzing problems with Cisco IOS network administration utilities and coming up with workarounds or locating software updates. CCIEs provide excellent cost-effectiveness because their depth of expertise allows them to resolve problems quickly. In typical cases, less qualified consultants can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can communicate with your environment using advanced on-line support tools to provide fast, safe, and economical analysis and remediation.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in the Chicago Metro Area
Progent's CCIEs offer help for the entire range of Cisco's market leading selection of infrastructure products by delivering consulting services such as:
CISM and CISSP Premier System Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of system protection services to bolster the safety of your Windows, macOS and OS X, or Linux network against assaults or help your company to recuperate rapidly following a serious breach. Security support services available from Progent include: comprehensive data security and compliance evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast cleanup after virus and worm attacks; integrating firewalls; designing secure mechanisms for off-site and mobile access; guarding your messaging infrastructure against viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online support services to help organizations of all sizes integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that seamlessly combine physical resources along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a consistent workflow for recovering applications and services quickly following an outage. SRM provides centrally managed and automated recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and patches and can generate audit reports to verify complete service recovery, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, deploy, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high degree of automation regardless of the hardware used by the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists offer online consulting services to cover a broad array of computer technologies such as system architecture, messaging systems, system and operational security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and simplified management in environments that include Linux-based systems with Microsoft Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also help with transitioning from older systems to Microsoft Windows or Linux-powered solutions. Progent's team-based approach to resolving technical issues promotes quick escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This expedites repair of urgent problems, minimizes network downtime, and cuts service expense.
Major Linux versions for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate services intended to enable small and mid-size businesses to utilize the same advanced IT solutions used by many of the industry's leading enterprises. The ProSight suite of network monitoring and management services covers all key aspects of information technology such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the complete threat lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital data, apps and VMs that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical information. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to provide web-based control and comprehensive protection for your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further level of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, enhance and troubleshoot their networking hardware like routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating devices that need important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so any potential problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your core network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security requirements, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's ability either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup environment that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract IT programs. Billing rates for longer-term consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these special fields of information technology enables customers to complete critical projects within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Chicago Company Can Contact Progent's Remote Support Professionals
Call Center Support
Progent's Help Desk Call Center service offerings for businesses with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle the most problems.
Progent's Call Center consulting expertise can guide you in establishing an effective new Help Desk Call Center or revamping your current one, selecting or enhancing Help Desk software products to meet the special demands of your corporation, or adding temporary online staff to work with your in-house Help Desk team during unusually busy scenarios such as software migrations, major upgrades, or installing brand new business software.
Progent's Help Desk staff of experienced network consultants offers your customers in Chicago or anywhere in the state of Illinois instant communication with a large support group with years of experience providing telephone-based help and online troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Call Center perception as a crucial contributor to company productivity, and Progent's policy is to fix instead of merely document IT issues.
- Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Consulting Group offers online advanced engineering support and education in special business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, custom development, and education for Microsoft applications including CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's consulting, programming, and education services, visit Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent offers businesses in Chicago, or anywhere in the state of Illinois, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to suit your business so that your IT support is proactive rather than reactive. By anticipating potential trouble spots before they evolve into network outages, proactive monitoring can head off inconvenient and expensive service failures. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or networks that incorporate a variety of operating systems.
To get in touch with Progent about emergency online help with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
For businesses and startups in Chicago or throughout the state of Illinois, Progent's phone-based computer support engineers are ready to provide effective and cost-effective system help the moment your company has to have it. Long experience providing remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote access tools to solve IT problems quickly while eliminating the cost and lost productivity associated with in-person service calls.
Even if your Chicago business works with a regular independent support technician or employs an in-house organization that can handle the majority of network issues, Progentís Microsoft certified consultants are available to provide a convenient and seamless virtual extension of your local resources for situations when your usual IT support personnel either lack the bandwidth or the expertise to resolve unexpected system emergencies or particularly complex integration projects.
Details of Progent's Online Network Support for Chicago
Progent's phone support, remote repair, network security expertise, and network management services give offices in Chicago or anywhere in the state of Illinois the greatest leverage for your support investment. Whether you require one-time telephone support and remote troubleshooting or full-time Help Desk call center services and network management, Progent's experts can provide your office enterprise-level IT support while permitting you to avoid the cost and administration overhead of maintaining a full-service in-house IT staff. Highlights of Progent's online help program include:
- Fast Phone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to businesses in Chicago and is also ideal for customers in more remote regions of Illinois that lack consultants with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has access to a wide array of Microsoft support tools, service information, and on-going education.
- By the Minute Billing to Reduce Expenses
Progent offers online help on a per-minute billing plan, so you are charged only for the support you receive. Progent asks for no minimum fee for online support and asks for no monthly subscription fee for services provided during normal working hours. This protects you from facing big bills for simple repairs.
- Availability of Cisco Certified Network Design Professionals
Progent's certified experts for Cisco can provide access to authorized specialists with skill in designing, deploying, and troubleshooting networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, reliable, and protected connectivity for wireline and wireless networking.
- Application Experts Team
Progent's core consulting services consist of system integration, MS Exchange consulting, network security planning, and Help Desk Co-management services. Progent's Experts group can provide world-class consulting expertise for specific business applications. Support available from the Application Experts Team covers:
Microsoft Dynamics GP Support and Programming
Microsoft Office Project and Project Online Training
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
Power BI Integration Consulting
UNIX, Linux and Solaris Help
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Design, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Management and Software Development
MySQL Project Management and Application Development
Apple Macintosh Consulting
Amazon MWS Programming
By offering a full service one-stop resource for network generalists and specialists, Progent is able to tailor fast, cost-effective, and comprehensive information technology solutions that align with the unique needs of your company.
- State of the Art Remote Connectivity Software
Protected remote connectivity permits Progent's support professionals to observe precisely what your users see. This makes it easier to produce fast solutions to issues that could otherwise require an expensive onsite visit. Cutting-edge online connectivity software and experienced engineers together allow Progent to repair most network problems quickly and economically. Progent is a pioneer in online support and remote system tracking.
- Compatibility with Mainstream VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- 24-hour Service for High Network Uptime
For offices with line-of-business applications, Progent can provide optional 24x7 online technical services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this offering can help ensure high system uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are intended specifically for budget-constrained organizations whose clients need immediate recourse to a Help Desk service with effective phone support and complete escalation ability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical experience, refined support tools, and understanding of enterprise networking allow offices to avoid the pitfalls associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.
Progent stands out by providing:
How Does Our Company Start Receiving Remote Computer Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of real-world professional background, at the front lines of network support, performing a broad range of technical tasks for a large mix of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support personnel. This means that you get not only world-class IT capability, but also a consultant with proven approaches for using technical knowledge to fix actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online service and on-premises help by the minute. Consequently, you pay exclusively for delivered support. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in regions where Progent offers in-person support, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and requires no monthly commitment for services provided during regular business hours. Many support organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast fixes so you will not be forced to allow simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their scope, Progent can concentrate on delivering high-value services where Progent faces few competitors. Businesses who utilize familiar freelance consultants or who maintain internal support staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their networks more robust, secure, and efficient.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting firms to provide round-the-clock network monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering potential issues before they cause downtime, system monitoring can save your IT network from stressful and costly service losses.
To get started with Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.