Fast and Affordable Remote Technical Support for Chicago Illinois Networks
Urgent Remote Consulting for Chicago NetworksFor organizations located in Chicago Illinois, Progent offers online support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided remote support to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to help with challenging infrastructure problems, plus the assistance of CISSP-accredited cybersecurity experts to handle high-level security design and troubleshooting issues.

Progent's remote technical support experts offer exceptional value due to the fact that they possess the practical background and are equipped with the sophisticated tools necessary to resolve most information system problems rapidly. Efficient support lowers immediate expenses since solutions require fewer chargeable consulting minutes. Online help also avoids the cost of sending a consultant to your site. Your company saves even more with indirect costs by minimizing or eliminating network downtime and associated costs due to business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced remote consulting know-how is especially valuable for businesses that are dependent on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an option.

Progent's pricing model for online help is designed to stretch your network support dollar. Progent bills by the minute for phone consulting, so you are charged exclusively for the services that you receive. Unlike typical remote service firms, Progent asks for no initialization fee or minimum payments. Progent's one-minute billing unit and simple policy for billing eliminate scenarios where speedy. minor fixes manage to turn into substantial invoices. Progent's penchant for solving problems efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of optimized tools and field-proven processes that allow the highest degree of effectiveness for online help and repair for information networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's Technical Response Center to communicate with your computer system without compromising system security.

Progent's proven customer support reporting application maintains extensive histories describing all service that Progent's customers have received. Progent's team consultants have the benefit of the history of assistance delivered to every Progent client by every consultant. This history of problems and responses is organized as an easily accessible proprietary database that allows Progent's remote support professionals to communicate their experiences with the whole team to ensure that the value of Progent's technical support improves daily. Progent's extensive list of accreditations and close relationships with key technology companies including Cisco and Microsoft open up additional vast technical databases and allow fast response from vendors' internal support staff so Progent's remote service specialists are able to arrive at the most efficient resolutions in the least time.

Online services offered by Progent to businesses in Chicago Illinois include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price services intended to enable small and medium-size organizations to utilize the same best-of-breed technology deployed by some of the industry's leading corporations. The ProSight line of network management outsourcing services addresses all key facets of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis technology to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a unified platform to address the complete threat lifecycle including protection, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering via leading-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical data, applications and VMs that have become lost or damaged due to hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to provide web-based management and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper level of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, reconfigure and debug their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating devices that need important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system operating efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT personnel and your Progent consultant so all potential issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you’re making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's ability either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup environment that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT projects. Billing charges for ongoing development or consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology allows customers to complete major initiatives within budget and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center programs for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle the most problems.

    Progent's Help Desk Call Center consulting support can support you in creating an effective new Help Desk Call Center or revamping your existing one, identifying or enhancing Call Center software products to handle the special demands of your corporation, or providing temporary online staff to supplement your existing Help Desk resources to handle demanding events such as software transitions, major upgrades, or rolling out new business software.

    Progent's Help Desk staff of veteran network consultants gives your customers in Chicago Illinois fast assistance from a dependable support group with years of background delivering phone help and online troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk recognition as a crucial driver of business productivity, and Progent's intent is to fix rather than just report technical problems.

  • Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Team provides phone-based advanced engineering support and training in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information concerning Progent's consulting, customization, and education services, refer to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; seamless management of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of System Center 2016, extend or tune your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Chicago Illinois online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to accommodate your business so that your IT support is proactive rather than reactive. By spotting potential problems before they evolve into downtime, system monitoring can avoid stressful and costly service failures. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or networks based on a mix of operating systems.
How Your Chicago Company Can Contact Progent's Online Service Professionals
To contact Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent. For organizations and startups in Chicago Illinois, Progent's online network support engineers can provide professional and affordable IT help the instant your business requires it. Long experience delivering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to refine online access tools to repair network problems quickly while eliminating the cost and lost time associated with on-site support visits.

Even if your Chicago business works with a local independent support technician or employs an in-house organization that know how to deal with common network issues, Progent’s Microsoft certified consultants can offer an easy and seamless remote expansion of your local resources in cases when your regular service personnel either don't have the availability or the expertise to resolve unexpected system crises or particularly complex integration problems.

Features of Progent's Remote Network Services for Chicago Illinois
Progent's phone support, Internet-based troubleshooting, network security consulting, and network administration services give companies in Chicago Illinois unparalleled leverage for your support investment. Whether you need one-time telephone help and remote troubleshooting or ongoing Help Desk call center services and system administration, Progent's professionals can deliver your company enterprise-level IT support while permitting you to eliminate the cost and hassle of maintaining a full-service in-house IT organization. Highlights of Progent's online help program include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of technical knowledge, fine tuned remote support software, and familiarity with corporate IT allow offices to escape the pitfalls associated with excessive reliance on smaller service firms, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

How Does Our Company Start Receiving Online Technical Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.



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