Immediate Remote Technical Support for Chicago Illinois Computer Systems
For companies in Chicago Illinois, Progent provides online help for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging networking problems, as well as the assistance of CISSP-accredited cybersecurity consultants to help with high-level security design and troubleshooting jobs.
Progent's remote technical support engineers provide exceptional leverage due to the fact that they have the real-world experience and are equipped with the sophisticated tools necessary to resolve most information system issues rapidly. Efficient support reduces direct costs because solutions require minimal billable minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your company benefits even more with incidental costs by minimizing or avoiding system downtime and related losses resulting from business discontinuity, upset clients, unproductive employees, and distracted executives. Progent's extensive online technical support know-how is particularly valuable for organizations that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an option.
Progent's pricing model for online help is structured to leverage your IT service investment. Progent charges by the minute for phone consulting, so you are invoiced exclusively for the support that you actually get. In contrast to many remote service companies, Progent requires no startup charge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing avoid situations where fast fixes somehow turn into big tabs. Progent's skill at solving problems efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of customized technologies and field-tested processes that permit the maximum level of efficiency for online engineering help and troubleshooting for information systems of all sizes. Progent offers secure VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the staff of Progent's online support team to connect to your environment remotely without breaching system security.
Progent's sophisticated technical support database application keeps comprehensive records for the service that Progent's customers have received. Progent's authorized consultants have access to the details of support provided to every client by every Progent engineer. This database of problems and responses is organized as a conveniently accessible support knowledge base that enables Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support improves daily. Progent's advanced accreditations and working associations with major technology companies including Cisco and Microsoft open up other vast technical support databases and permit quick response from vendors' internal support staff so Progent's remote service experts are able to determine the best solutions quickly.
Online technical support services provided by Progent to companies in Chicago Illinois include:
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Certified Microsoft Windows Support
Progent's Microsoft-certified online support experts offer computer system problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can help you with a broad range of technology support including Windows Server 2022 planning and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint 2016 migration expertise, Microsoft Teams planning and integration, Skype for Business Server migration support, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of cost-effective PC desktop consulting and support services to assist you company to deploy, configure, repair, and administer workstations and notebooks powered by Windows. Progent's desktop consulting services include providing Windows 11 system design and upgrade support and Windows 10 integration assistance, as well as Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the management of your PCs along with your cloud-connected tablets and smartphones.
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Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure professionals, and indicates an individual's network technology skills at the expert level. CCIEs know how to handle the most stubborn problems encountered in network planning, deployment, management, security, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or locating software updates. Cisco CCIEs are an exceptional cost-effectiveness since their depth of experience allows them to find solutions for problems rapidly. In typical instances, less seasoned service providers can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE support experts can tie into your network via the latest on-line troubleshooting technology in order to provide fast, safe, and economical diagnosis and remediation.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area
Progent's Cisco-qualified CCIEs offer help for the entire range of Cisco's market leading family of connectivity products by offering services that include:
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CISSP and ISSAP Certified System Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of security services that can improve the immunity of your Microsoft Windows, Apple macOS and OS X, Linux network against assaults or help you to recover quickly after a serious breach. Security consulting services offered by Progent include: in depth data security and compliance analysis using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick recovery from malicious attacks; configuring firewalls; designing secure techniques for off-site and mobile communication; securing your email system from spam and directory harvest attacks; and setting up round-the-clock network monitoring.
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Cloud Integration

Progent offers expert remote consulting to help companies of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine local IT assets along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud integration services such as Microsoft 365 integration with local Exchange environments,
Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
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VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable process for restoring applications and services rapidly following an outage. SRM supports centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, updates and fixes and can produce reports to verify complete service recovery, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help your organization to design, configure, test and administer a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high level of automation independent of the hardware used by the underlying IP network.
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UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer remote support services to address a wide spectrum of computer technologies such as network architecture, email solutions, network and process security, plus UNIX and Windows coexistence. For server consolidation and simplified administration in networks that incorporate Linux and Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with migration from legacy systems to MS Windows or Linux solutions. Progent's group-based methodology for resolving technical problems promotes fast escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This expedites repair of urgent problems, minimizes lost productivity, and cuts service costs.
Important Linux versions for which Progent can provide expertise include:
RedHat
SUSE
Debian GNU/Linux
Slackware
Ubuntu
ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price services intended to allow small and medium-size businesses to utilize the same advanced IT solutions used by some of the world's leading enterprises. The ProSight line of network monitoring and management services addresses all critical areas of information technology such as email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior machine learning technology to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to address the complete malware attack progression including blocking, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your company's unique requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also help you to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup technology companies to create ProSight Data Protection Services, a family of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup processes and enable transparent backup and fast recovery of critical files/folders, apps, system images, and VMs. ProSight DPS helps your business protect against data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned employees, or software glitches. Managed backup services in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these managed services are best suited for your network.
- Patch Management: Patch Management Services
Progent's support services for software and firmware patch management provide organizations of all sizes a versatile and affordable solution for assessing, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT system. Besides optimizing the protection and reliability of your computer environment, Progent's software/firmware update management services permit your IT staff to concentrate on more strategic projects and tasks that deliver the highest business value from your network. Read more about Progent's patch management services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo supports one-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. Using 2FA, whenever you sign into a secured application and give your password you are asked to confirm who you are via a device that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of out-of-band devices can be utilized for this added means of ID validation including a smartphone or wearable, a hardware token, a landline phone, etc. You can designate multiple verification devices. For more information about Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication services for access security.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding family of real-time reporting plug-ins designed to work with the leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as spotty support follow-up or endpoints with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security vendors to deliver centralized management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, optimize and troubleshoot their connectivity hardware like switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming management activities, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system running efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management staff and your assigned Progent consultant so all looming issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an objective evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your essential network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's preparedness either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing cybersecurity posture and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup system that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology projects. Progent's rates for ongoing consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these special fields of information technology enables clients to complete major initiatives within budget and on schedule. Progent's special online consulting solutions include:
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Help Desk Services
Progent's Help Desk service options for businesses with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Call Center consulting support can aid you in building an efficient new Help Desk Call Center or improving your established organization, identifying or customizing Call Center application software to handle the particular requirements of your company, or providing temporary online staff to reinforce your in-house Help Desk Call Center team during high-demand situations like software migrations, mass upgrades, or installing brand new business software.
Progent's Call Center staff of experienced information technology experts provides your workers in Chicago Illinois quick access to an efficient network service group with years of experience delivering telephone-based consulting and online repair service for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Call Center recognition as a solid contributor to business success, and Progent's target is to resolve rather than merely report technical problems.
- Business Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Consulting Group can supply remote and in-depth consulting expertise and education in special business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and education for popular Microsoft applications including Microsoft CRM, MS Project, Office Word, and Office Excel. To learn additional information concerning Progent's consulting, customization, and education offerings, go to Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants offer world-class remote and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of System Center2, expand or tune your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Chicago Illinois online IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise. Progent can tune SCOM for your environment so your IT support is proactive rather than reactive. By spotting looming problems before they evolve into network outages, automated monitoring can avoid inconvenient and expensive service breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or environments that incorporate a variety of platforms.
How Your Chicago Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency online assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Help, call 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in Chicago Illinois, Progent's phone-based network support specialists can provide expert and cost-effective IT support the moment your business has to have it. More than two decades of delivering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote access tools to repair IT problems rapidly while avoiding the expense and lost productivity associated with on-site service visits.
Even if your Chicago office works with a local freelance support technician or maintains a full time organization that can deal with ordinary network problems, Progent's Microsoft and Cisco certified engineers are available to offer a convenient and seamless virtual expansion of your on-site resources in cases when your usual service personnel either lack the bandwidth or the experience to resolve unexpected network crises or especially complex integration projects.
Advantages of Progent's Network Help for Organizations in Chicago Illinois
Progent's online technical help services allow your Chicago company to enjoy the benefits of immediate, enterprise-level network support without the cost of managing an in-house IT staff. Your network will derive added business worth by being increasingly available, efficient, and protected. Benefits to your business include:
- Convenient remote extension of your on-site support resources
With most businesses in Chicago Illinois, nearby computer support resources, whether consisting of freelance consultants or a full-time maintenance staff, can handle the majority of network problems. On the other hand, major troubles sometimes spring up when local resources are overstretched or unavailable, and some trouble may involve technology that is unfamiliar to your onsite service personnel. In these situations, Progent's online support professionals give you an easy, quick, and budget-friendly solution to supplement your local help and to transfer valuable knowledge to improve your capability to deal with downstream problems locally.
- Reduced Reliance on Individual Service Providers
For network support, smaller organizations often rely on individual freelance consultants. While independent service people carry smaller internal costs than larger support companies and can often charge lower rates, they are sometimes stretched too thin, making it impossible to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, ill, on vacation, or in training, the absence of fallback help may require your business to go without assistance during an emergency. As your network grows, network unavailability and problems with vital applications become more expensive. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers a reliable source of reserve support experts to insure your network remains up and running.
- Create a Scalable Basis for Seamless Growth
Companies often begin with an information system implemented on a modest budget. Lacking a scalable framework, slap-dash repairs can get thrown on top of an unstable foundation. When a company grows, stability and expandability problems can impede the productivity of the organization. Such poorly designed systems need proper assessment, smart long-term planning, and extensive IT expertise to upgrade to a system architecture able to offer the solid foundation to handle vital business demands and ease downstream growth.
- Interact with Problem Solvers Rather Than Technology Vendors
Smaller offices require advice and technical education to negotiate an increasingly complex maze of product options available for accelerating business growth and enhancing efficiency. These companies do not need a computer consultant who is attempting to resell a specific vendor's technology. IT support and product selling can lead to a scenario where the recommended
solution is designed around a profitable product instead of the genuine needs of a client. Progent eliminates these dilemmas by offering only services instead of products. This allows Progent to match technical consulting with the real interests of clients.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of IT expertise, fine tuned support tools, and familiarity with corporate IT enable businesses to escape the limitations associated with exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house IT help.
Progent adds value by offering:
- In-depth Knowledge of Microsoft's Full Family of Server Platforms
Progent can provide in-depth expertise for Microsoft's popular server products with services that include Windows Server 2022 solution design and migration expertise, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support, Windows Server 2008 R2 migration, Microsoft Windows 2003 maintenance, Microsoft Exchange 2019 deployment, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration, Exchange Server 2010 support, Microsoft Exchange 2007 Server and Exchange Server 2003 upgrades, plus MS SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for phone service and in-person help by the minute. Consequently, you pay only for received services. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no service activation fee and asks no monthly commitment for services delivered during regular working hours. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large bills for quick fixes so you will not be tempted to permit minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to handle problems that are within their scope, Progent can focus on providing hard-to-find services where Progent has little competition. Businesses who utilize familiar independent service providers or who employ in-house support staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more reliable, secure, and efficient.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only support firms to offer round-the-clock remote tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By anticipating potential problems before they result in downtime, network monitoring can keep your information network from stressful and costly service losses.
How Does Our Company Start Receiving Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.