Immediate Remote Technical Support for Chicago Computer Systems
Fast Phone Support for Chicago NetworksFor companies located in Chicago or anywhere in the state of Illinois, Progent offers remote support for information systems based on Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified engineers to help with challenging infrastructure issues, as well as the services of CISA and CISSP-qualified security consultants to help with advanced security design and troubleshooting issues.

Progent's online support engineers offer exceptional leverage due to the fact that they have the real-world experience and are equipped with the sophisticated technology needed to resolve the majority of network issues quickly. This reduces direct expenses since solutions require fewer chargeable minutes. Remote support also avoids the expense of dispatching a consultant to your office. Your organization benefits additionally in incidental expenses by minimizing or eliminating network outages and associated losses due to business discontinuity, upset clients, idle workers, and distracted executives. Progent's extensive online consulting expertise is particularly helpful for businesses that rely on public clouds for critical infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's billing model for online support is structured to stretch your network support investment. Progent bills per minute for telephone-based consulting, so you are charged exclusively for the support that you actually get. In contrast to typical online service firms, Progent imposes no service activation fee or minimum payments. Progent's per-minute billing unit and simple model for pricing do away with situations where fast repairs somehow end up as big invoices. Progent's penchant for solving problems quickly means you spends less money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of customized technologies and field-proven methodologies which promote the highest degree of efficiency for online help and troubleshooting for computer systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the experts of Progent's online support team to access your environment without compromising network security.

Progent's advanced service reporting system stores thorough documentation describing all support that Progent's customers have received. Progent's staff engineers have access to the specifics of support rendered to each Progent client by every Progent consultant. This history of anomalies and fixes is structured as a quickly searchable proprietary knowledge base that allows Progent's remote technical experts to communicate their knowledge company-wide to ensure that the value of Progent's support grows daily. Progent's extensive list of accreditations and close associations with important technology companies including Cisco and Microsoft make available other vast technical databases and permit fast access to vendors' internal support staff so Progent's remote service specialists can determine the best resolutions quickly.

Online services provided by Progent to customers in Chicago and throughout the state of Illinois include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price managed services designed to allow small and medium-size businesses to benefit from the same advanced IT solutions used by some of the industry's leading enterprises. The ProSight line of IT management outsourcing services addresses all key facets of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis technology to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the complete threat lifecycle including blocking, detection, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital data, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security companies to provide centralized management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, enhance and debug their connectivity hardware like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that require important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management staff and your Progent consultant so any looming issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you’re planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an unbiased assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your essential network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both also include a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security standards, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's ability to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup/recovery system that meets your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special IT programs. Billing rates for ongoing development or consulting projects are set according to the level of expertise of the consultants required. Progent's background in these important fields of information technology allows customers to execute major initiatives within budget and on time. Progent's special remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk service options for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Call Center outsourcing services are ideal for businesses who don't have the budget to support an internal Call Center but who need quick communication with an efficient Call Center with professional phone support plus the expertise to escalate complex trouble tickets to high-level engineers.

    Progent’s Virtual Help Desk Call Center is designed for larger companies and serves as a seamless reinforcement of your existing Helpdesk resources. Progent's Virtual Call Center can operate as a an escalation alternative to resolve the toughest technical issues, or be available in hectic situations when your regular service providers are too busy.

    Progent's Call Center staff of seasoned information technology professionals offers your clients in Chicago or anywhere in the state of Illinois fast assistance from an efficient support resource with substantial background providing phone consulting and online diagnostics for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk the reputation as a major driver of business performance, and Progent's target is to resolve rather than just report network issues.

  • Business Applications Support: Training, Programming, and Integration
    Progent's Applications Consulting Group offers remote advanced consulting support and education in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and education for Microsoft applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out additional information about Progent's expertise, custom development, and education services, visit Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of System Center 2016, expand or tune your current one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver organizations in Chicago, or anywhere in the state of Illinois, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to suit your environment so your network maintenance is proactive and automated. By anticipating emerging trouble spots before they evolve into crashes, automated monitoring can head off disruptive and expensive service failures. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems powered by a variety of platforms.
How Your Chicago Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency online help with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent. For companies and startups in Chicago or anywhere in the state of Illinois, Progent's online computer support specialists are ready to deliver effective and economical IT help whenever your company needs it. More than a decade of delivering online repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to repair network problems quickly while avoiding the cost and lost time associated with on-premises service visits.

Even if your Chicago organization works with a local freelance consultant or maintains a full time organization that can deal with the majority of network issues, Progent’s Microsoft certified consultants can provide a convenient and seamless virtual expansion of your on-site resources for situations when your regular service personnel either don't have the time or the experience to fix sudden network emergencies or particularly challenging integration problems.

Advantages of Progent's IT Support for Organizations in Chicago
Progent's remote IT consulting services enable your Chicago business to experience the benefits of on-call, world-class IT support without the cost of managing an in-house IT staff. Your information system will derive greater business value by becoming more reliable, productive, and secure. Benefits to your company include:

  • Seamless remote extension of your local IT resources
    For most businesses in Chicago or anywhere in Illinois, local computer service providers, whether represented by independent consultants or an in-house IT staff, can take care of typical network issues. However, serious problems might strike when local resources are overstretched or unavailable, and some trouble may stem from technology that is unfamiliar to your onsite support people. In these instances, Progent's online support professionals give you a convenient, quick, and affordable way to supplement your regular resources and to convey valuable information to increase your capability to resolve downstream problems in-house.

  • Reduced Reliance on Freelance Service Providers
    For network support, smaller businesses commonly rely on independent freelance service providers. While freelance consultants have smaller internal costs than larger support firms and can often charge marginally less, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If an independent consultant is busy with another client, sick, on vacation, or in class, the lack of reserve help may force your business to wait for assistance during an IT crisis. As your company grows, network downtime and trouble with critical software become more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a ready source of reserve support experts to insure your IT system remains available.

  • Build a Solid Foundation for Seamless Expansion
    Organizations often start with an IT system implemented on a shoestring budget. Lacking a robust framework, band-aid repairs often get piled on top of a weak foundation. When a company grows, reliability and scalability issues can impede the productivity of the business. Such badly built systems require careful assessment, smart long-term planning, and wide IT knowledge to evolve to a network architecture able to provide the solid foundation to handle vital business demands and ease future growth.

  • Work with Solution Providers Rather Than Technology Resellers
    Smaller businesses require guidance and technical education to navigate through an ever more complicated array of product alternatives available for accelerating business growth and enhancing productivity. These companies hardly need a computer consultant who is attempting to earn a commission on a specific vendor's technology. Network consulting and product selling can lead to a scenario where the proposed solution is designed around a profitable technology rather than the genuine requirements of a business. Progent avoids these dilemmas by offering just services rather than products. This enables Progent to match technical consulting with the best needs of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of IT experience, refined support tools, and familiarity with corporate IT enable offices to escape the limitations of exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier experts average more than ten years of real-world industry background, in the trenches of IT service, performing a broad variety of technical projects for an extensive mix of customers. Every Progent consultant shares a proven set of personal best practices which are combined into shared leading practices training that Progent teaches its support staff. This ensures that you get not only expert technical capability, but also a consultant with field-tested approaches for applying technical knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online support and in-person help per minute. As a result, you are charged exclusively for received support. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no minimum fee and asks no retainer for services provided during regular working hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast fixes so you will not be tempted to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their scope, Progent is able to concentrate on offering hard-to-find skills where Progent faces little competition. Companies who work with familiar freelance service providers or who employ internal support staffs benefit when Progent passes on information about critical technology and proven processes to make their networks more reliable, secure, and productive.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support companies to provide 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory rather than reactive. By revealing possible issues before they cause downtime, network monitoring can keep your IT network from stressful and expensive service losses.
How Does My Business Begin Getting Remote Computer Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.