Fast and Affordable Remote Technical Support for Chicago Illinois Networks
For organizations located in Chicago Illinois, Progent offers online support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided remote support to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to help with challenging infrastructure problems, plus the assistance of CISSP-accredited cybersecurity experts to handle high-level security design and troubleshooting issues.
Progent's remote technical support experts offer exceptional value due to the fact that they possess the practical background and are equipped with the sophisticated tools necessary to resolve most information system problems rapidly. Efficient support lowers immediate expenses since solutions require fewer chargeable consulting minutes. Online help also avoids the cost of sending a consultant to your site. Your company saves even more with indirect costs by minimizing or eliminating network downtime and associated costs due to business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced remote consulting know-how is especially valuable for businesses that are dependent on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an option.
Progent's pricing model for online help is designed to stretch your network support dollar. Progent bills by the minute for phone consulting, so you are charged exclusively for the services that you receive. Unlike typical remote service firms, Progent asks for no initialization fee or minimum payments. Progent's one-minute billing unit and simple policy for billing eliminate scenarios where speedy. minor fixes manage to turn into substantial invoices. Progent's penchant for solving problems efficiently means your business spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of optimized tools and field-proven processes that allow the highest degree of effectiveness for online help and repair for information networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's Technical Response Center to communicate with your computer system without compromising system security.
Progent's proven customer support reporting application maintains extensive histories describing all service that Progent's customers have received. Progent's team consultants have the benefit of the history of assistance delivered to every Progent client by every consultant. This history of problems and responses is organized as an easily accessible proprietary database that allows Progent's remote support professionals to communicate their experiences with the whole team to ensure that the value of Progent's technical support improves daily. Progent's extensive list of accreditations and close relationships with key technology companies including Cisco and Microsoft open up additional vast technical databases and allow fast response from vendors' internal support staff so Progent's remote service specialists are able to arrive at the most efficient resolutions in the least time.
Online services offered by Progent to businesses in Chicago Illinois include:
Certified Microsoft Windows Expertise
Progent's Microsoft-expert online support experts can provide network repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist your company with a wide variety of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2019 planning and deployment, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams planning and integration, Skype for Business migration support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad range of cost-effective PC desktop support services to help you company to install, integrate, repair, and manage workstations and laptops based on Windows. Progent's desktop consulting services include providing Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the management of your PCs and web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for network infrastructure professionals, and certifies an individual's technical knowledge at the expert level. Cisco CCIEs can resolve even the most stubborn issues occurring in network infrastructure design, installation, management, security, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house engineers in isolating problems with IOS network management utilities and coming up with alternate approaches or locating program patches. CCIEs offer exceptional cost-effectiveness since their broad expertise allows them to fix problems rapidly. In many instances, less seasoned engineers can wrestle for hours or even days with the same problems that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can interface to your computer system using the latest on-line support technology to perform fast, safe, and affordable analysis and remediation.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's popular selection of infrastructure products. Cisco infrastructure expertise available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch integration and support, Nexus switch consulting and support services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet Access Points planning and integration services, Cisco WiFi controllers support Services, Cisco VPN engineering support, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent also offers online and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's certified CISM and CISSP cybersecurity consultants can provide a variety of security services that can improve the safety of your Windows, Apple macOS and OS X, Linux network against assaults or help your business to recover rapidly following a damaging penetration. Security solutions offered by Progent include: comprehensive network security audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid recovery from malicious attacks; configuring firewalls; designing safe mechanisms for remote and mobile communication; guarding your messaging infrastructure against viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced online consulting services to help companies of any size integrate their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that utilize physical IT assets as well as cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration consulting. Progent has over 20 years of background delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent runbook for recovering services rapidly following an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, upgrades and patches and can generate audit reports to verify full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help you to plan, deploy, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud solutions that provide maximum uptime, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high degree of automation regardless of the physical components making up the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer remote consulting services to address a wide array of information technologies including network infrastructure, messaging solutions, network and operational security, plus UNIX/Linux and Windows coexistence. For server consolidation and simplified administration in networks that incorporate Linux-based systems and Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux solutions. Progent's team-oriented methodology for resolving network issues enables fast escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can offer emergency phone-based assistance analyzing problems within UNIX/Linux networks based on leading variants of UNIX including:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price services intended to enable small and medium-size organizations to utilize the same best-of-breed technology deployed by some of the industry's leading corporations. The ProSight line of network management outsourcing services addresses all key facets of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis technology to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a unified platform to address the complete threat lifecycle including protection, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering via leading-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical data, applications and VMs that have become lost or damaged due to hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to provide web-based management and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper level of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, reconfigure and debug their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating devices that need important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system operating efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT personnel and your Progent consultant so all potential issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's ability either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup environment that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT projects. Billing charges for ongoing development or consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology allows customers to complete major initiatives within budget and on schedule. Progent's project-based remote engineering services include:
How Your Chicago Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center programs for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle the most problems.
Progent's Help Desk Call Center consulting support can support you in creating an effective new Help Desk Call Center or revamping your existing one, identifying or enhancing Call Center software products to handle the special demands of your corporation, or providing temporary online staff to supplement your existing Help Desk resources to handle demanding events such as software transitions, major upgrades, or rolling out new business software.
Progent's Help Desk staff of veteran network consultants gives your customers in Chicago Illinois fast assistance from a dependable support group with years of background delivering phone help and online troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk recognition as a crucial driver of business productivity, and Progent's intent is to fix rather than just report technical problems.
- Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Team provides phone-based advanced engineering support and training in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information concerning Progent's consulting, customization, and education services, refer to Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; seamless management of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of System Center 2016, extend or tune your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Chicago Illinois online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to accommodate your business so that your IT support is proactive rather than reactive. By spotting potential problems before they evolve into downtime, system monitoring can avoid stressful and costly service failures. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or networks based on a mix of operating systems.
To contact Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
For organizations and startups in Chicago Illinois, Progent's online network support engineers can provide professional and affordable IT help the instant your business requires it. Long experience delivering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to refine online access tools to repair network problems quickly while eliminating the cost and lost time associated with on-site support visits.
Even if your Chicago business works with a local independent support technician or employs an in-house organization that know how to deal with common network issues, Progentís Microsoft certified consultants can offer an easy and seamless remote expansion of your local resources in cases when your regular service personnel either don't have the availability or the expertise to resolve unexpected system crises or particularly complex integration problems.
Features of Progent's Remote Network Services for Chicago Illinois
Progent's phone support, Internet-based troubleshooting, network security consulting, and network administration services give companies in Chicago Illinois unparalleled leverage for your support investment. Whether you need one-time telephone help and remote troubleshooting or ongoing Help Desk call center services and system administration, Progent's professionals can deliver your company enterprise-level IT support while permitting you to eliminate the cost and hassle of maintaining a full-service in-house IT organization. Highlights of Progent's online help program include:
- Immediate Phone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to offices in Chicago Illinois and is also ideal for networks in more remote regions that have a limited supply of technicians with in-depth experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has access to a wide range of Microsoft support tools, technical databases, and on-going training.
- Per Minute Rates to Minimize Costs
Progent provides online support on a per-minute basis, so you are billed only for the services you receive. Progent has no minimum fee for phone help and imposes no periodic retainer for services provided during regular working hours. This saves you from paying big bills for quick repairs.
- Availability of Cisco Certified Network Architecture Experts
Progent's registered experts for Cisco can provide help from authorized specialists who have skill in designing, implementing, and managing networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Experts Group
Progent's core consulting services consist of technology integration, Microsoft Exchange Server expertise, system security design, and Co-managed Help Desk services. Progent's Application Experts Team offers world-class consulting expertise in critical application areas. Support offered by the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Support and Customization
MS Project Expertise
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Programming, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle Management and Application Programming
MySQL Management Support and Software Design
Apple Macintosh Consulting
Amazon Marketplace Web Service (Amazon MWS) Programming
By offering a convenient centralized source for network generalists and application experts, Progent can tailor fast, inexpensive, and comprehensive information technology solutions that meet the specific requirements of your company.
- State of the Art Online Connectivity Software
Protected online access permits Progent's service professionals to see precisely what your customers see. This makes it easier to find quick solutions to problems that might otherwise demand an expensive personal visit. Effective online access tools and expert technicians together allow Progent to resolve most IT issues rapidly and economically. Progent is an industry leader in offsite troubleshooting and remote system tracking.
- Support for Mainstream VPN Products
Progent can provide secure VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- 24x7 Support for Maximum System Uptime
For offices with line-of-business applications, Progent offers optional 24x7 remote technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce maximum system availability.
- Help Desk Services
Progent's Help Desk support programs are designed especially for budget-constrained businesses whose clients need immediate access to a Help Desk service with effective phone support and full escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of technical knowledge, fine tuned remote support software, and familiarity with corporate IT allow offices to escape the pitfalls associated with excessive reliance on smaller service firms, individual freelance service providers, or over-stretched internal IT help.
Progent adds value by providing:
How Does Our Company Start Receiving Online Technical Support from Progent?
- Certified Expertise in Microsoft's Full Line of Servers
Progent offers world-class expertise for Microsoftís popular server products with services that include Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support services, Windows Server 2008 R2 migration, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2019 deployment, MS Exchange 2016 planning and deployment, Exchange 2013 configuration, Exchange Server 2010 support, Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to charge for phone support and in-person help by the minute. Consequently, you are invoiced only for delivered services. Progent does not demand a higher rate for off-hours or emergency support, and within California or in areas where Progent provides on-site service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no initialization fee and asks no monthly commitment for support services provided during normal working hours. Many service organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast solutions so you won't be tempted to permit less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their scope, Progent is able to focus on providing hard-to-find skills where Progent has little competition. Businesses who utilize trusted freelance consultants or who employ in-house support staffs benefit when Progent passes on information about critical technology and tested methodologies to make their networks more robust, protected, and efficient.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only consulting companies to provide 24x7 network monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By revealing possible problems before they result in downtime, network monitoring can keep your information network from stressful and expensive service losses.
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.