Immediate Remote Technical Support for Chicago Illinois Computer Systems
Fast Phone Consulting for Chicago NetworksFor companies in Chicago Illinois, Progent provides online help for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging networking problems, as well as the assistance of CISSP-accredited cybersecurity consultants to help with high-level security design and troubleshooting jobs.

Progent's remote technical support engineers provide exceptional leverage due to the fact that they have the real-world experience and are equipped with the sophisticated tools necessary to resolve most information system issues rapidly. Efficient support reduces direct costs because solutions require minimal billable minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your company benefits even more with incidental costs by minimizing or avoiding system downtime and related losses resulting from business discontinuity, upset clients, unproductive employees, and distracted executives. Progent's extensive online technical support know-how is particularly valuable for organizations that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an option.

Progent's pricing model for online help is structured to leverage your IT service investment. Progent charges by the minute for phone consulting, so you are invoiced exclusively for the support that you actually get. In contrast to many remote service companies, Progent requires no startup charge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing avoid situations where fast fixes somehow turn into big tabs. Progent's skill at solving problems efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of customized technologies and field-tested processes that permit the maximum level of efficiency for online engineering help and troubleshooting for information systems of all sizes. Progent offers secure VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the staff of Progent's online support team to connect to your environment remotely without breaching system security.

Progent's sophisticated technical support database application keeps comprehensive records for the service that Progent's customers have received. Progent's authorized consultants have access to the details of support provided to every client by every Progent engineer. This database of problems and responses is organized as a conveniently accessible support knowledge base that enables Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support improves daily. Progent's advanced accreditations and working associations with major technology companies including Cisco and Microsoft open up other vast technical support databases and permit quick response from vendors' internal support staff so Progent's remote service experts are able to determine the best solutions quickly.

Online technical support services provided by Progent to companies in Chicago Illinois include:

ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price services intended to allow small and medium-size businesses to utilize the same advanced IT solutions used by some of the world's leading enterprises. The ProSight line of network monitoring and management services addresses all critical areas of information technology such as email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior machine learning technology to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to address the complete malware attack progression including blocking, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your company's unique requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also help you to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup technology companies to create ProSight Data Protection Services, a family of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup processes and enable transparent backup and fast recovery of critical files/folders, apps, system images, and VMs. ProSight DPS helps your business protect against data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned employees, or software glitches. Managed backup services in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these managed services are best suited for your network.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide organizations of all sizes a versatile and affordable solution for assessing, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT system. Besides optimizing the protection and reliability of your computer environment, Progent's software/firmware update management services permit your IT staff to concentrate on more strategic projects and tasks that deliver the highest business value from your network. Read more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo supports one-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. Using 2FA, whenever you sign into a secured application and give your password you are asked to confirm who you are via a device that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of out-of-band devices can be utilized for this added means of ID validation including a smartphone or wearable, a hardware token, a landline phone, etc. You can designate multiple verification devices. For more information about Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time reporting plug-ins designed to work with the leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as spotty support follow-up or endpoints with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security vendors to deliver centralized management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, optimize and troubleshoot their connectivity hardware like switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming management activities, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system running efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management staff and your assigned Progent consultant so all looming issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an objective evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your essential network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's preparedness either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing cybersecurity posture and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup system that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology projects. Progent's rates for ongoing consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these special fields of information technology enables clients to complete major initiatives within budget and on schedule. Progent's special online consulting solutions include:

  • Help Desk Services
    Progent's Help Desk service options for businesses with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Call Center consulting support can aid you in building an efficient new Help Desk Call Center or improving your established organization, identifying or customizing Call Center application software to handle the particular requirements of your company, or providing temporary online staff to reinforce your in-house Help Desk Call Center team during high-demand situations like software migrations, mass upgrades, or installing brand new business software.

    Progent's Call Center staff of experienced information technology experts provides your workers in Chicago Illinois quick access to an efficient network service group with years of experience delivering telephone-based consulting and online repair service for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Call Center recognition as a solid contributor to business success, and Progent's target is to resolve rather than merely report technical problems.

  • Business Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Group can supply remote and in-depth consulting expertise and education in special business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and education for popular Microsoft applications including Microsoft CRM, MS Project, Office Word, and Office Excel. To learn additional information concerning Progent's consulting, customization, and education offerings, go to Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants offer world-class remote and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of System Center2, expand or tune your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Chicago Illinois online IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise. Progent can tune SCOM for your environment so your IT support is proactive rather than reactive. By spotting looming problems before they evolve into network outages, automated monitoring can avoid inconvenient and expensive service breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or environments that incorporate a variety of platforms.
How Your Chicago Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency online assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Help, call 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Chicago Illinois, Progent's phone-based network support specialists can provide expert and cost-effective IT support the moment your business has to have it. More than two decades of delivering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote access tools to repair IT problems rapidly while avoiding the expense and lost productivity associated with on-site service visits.

Even if your Chicago office works with a local freelance support technician or maintains a full time organization that can deal with ordinary network problems, Progent's Microsoft and Cisco certified engineers are available to offer a convenient and seamless virtual expansion of your on-site resources in cases when your usual service personnel either lack the bandwidth or the experience to resolve unexpected network crises or especially complex integration projects.

Advantages of Progent's Network Help for Organizations in Chicago Illinois
Progent's online technical help services allow your Chicago company to enjoy the benefits of immediate, enterprise-level network support without the cost of managing an in-house IT staff. Your network will derive added business worth by being increasingly available, efficient, and protected. Benefits to your business include:

  • Convenient remote extension of your on-site support resources
    With most businesses in Chicago Illinois, nearby computer support resources, whether consisting of freelance consultants or a full-time maintenance staff, can handle the majority of network problems. On the other hand, major troubles sometimes spring up when local resources are overstretched or unavailable, and some trouble may involve technology that is unfamiliar to your onsite service personnel. In these situations, Progent's online support professionals give you an easy, quick, and budget-friendly solution to supplement your local help and to transfer valuable knowledge to improve your capability to deal with downstream problems locally.

  • Reduced Reliance on Individual Service Providers
    For network support, smaller organizations often rely on individual freelance consultants. While independent service people carry smaller internal costs than larger support companies and can often charge lower rates, they are sometimes stretched too thin, making it impossible to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, ill, on vacation, or in training, the absence of fallback help may require your business to go without assistance during an emergency. As your network grows, network unavailability and problems with vital applications become more expensive. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers a reliable source of reserve support experts to insure your network remains up and running.

  • Create a Scalable Basis for Seamless Growth
    Companies often begin with an information system implemented on a modest budget. Lacking a scalable framework, slap-dash repairs can get thrown on top of an unstable foundation. When a company grows, stability and expandability problems can impede the productivity of the organization. Such poorly designed systems need proper assessment, smart long-term planning, and extensive IT expertise to upgrade to a system architecture able to offer the solid foundation to handle vital business demands and ease downstream growth.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller offices require advice and technical education to negotiate an increasingly complex maze of product options available for accelerating business growth and enhancing efficiency. These companies do not need a computer consultant who is attempting to resell a specific vendor's technology. IT support and product selling can lead to a scenario where the recommended solution is designed around a profitable product instead of the genuine needs of a client. Progent eliminates these dilemmas by offering only services instead of products. This allows Progent to match technical consulting with the real interests of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of IT expertise, fine tuned support tools, and familiarity with corporate IT enable businesses to escape the limitations associated with exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

How Does Our Company Start Receiving Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.



An index of content::

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