Fast Remote Technical Support for Chicago Illinois Computer Networks
Fast Phone Technical Support for Chicago SystemsFor organizations in Chicago Illinois, Progent provides online help for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have provided online support to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to help with challenging networking problems, plus the services of CISSP-accredited security consultants to handle high-level security design and diagnostic jobs.

Progent's remote support experts offer excellent leverage due to the fact that they possess the real-world background and are equipped with the advanced technology needed to resolve the majority of information system issues rapidly. This reduces direct costs because service calls use up fewer chargeable minutes. Remote support also eliminates the cost of sending an engineer to your office. Your company benefits even more in indirect expenses by reducing or eliminating system downtime and associated costs resulting from business discontinuity, upset clients, idle employees, and distracted management. Progent's advanced online technical support expertise is particularly helpful for businesses that are dependent on public clouds for vital network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be useful.

Progent's pricing model for remote help is structured to stretch your IT service investment. Progent bills by the minute for phone consulting, so you owe exclusively for the services that you receive. In contrast to many online support companies, Progent imposes no startup charge or minimum payments. Progent's one-minute granularity and simple model for billing eliminate situations where fast fixes manage to end up as substantial bills. Progent's penchant for solving technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an arsenal of optimized technologies and field-proven methodologies which allow the highest degree of effectiveness for online technical support and troubleshooting for IT networks of any size. Progent's remote service group can communicate with your company's computer system without breaching system security.

Progent's powerful service reporting application stores comprehensive records for the service that Progent's clients have received. Progent's team engineers have access to the records of services delivered to each customer by every Progent consultant. This archive of problems and solutions is structured as a readily accessible proprietary knowledge base that enables Progent's online support professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's advanced accreditations and working relationships with important vendors such as Cisco and Microsoft open up additional extensive technical knowledge bases and permit priority access to manufacturers' internal engineering staff with the result that Progent's online service experts can find optimal solutions quickly.

Remote support services provided by Progent to clients in Chicago Illinois include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, subscription-based services intended to allow small and mid-size businesses to benefit from the same cutting-edge technology deployed by some of the industry's top corporations. The ProSight suite of network monitoring and management services addresses all critical areas of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system running efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so any looming problems can be resolved before they have a chance to disrupt productivity. Learn more about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven solution for managing your network, server, and desktop devices by providing tools for streamlining common tedious jobs. These can include health checking, update management, automated remediation, endpoint setup, backup and restore, anti-virus protection, secure remote access, built-in and custom scripts, resource inventory, endpoint profile reports, and troubleshooting help. If ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it sends an alert to your designated IT management staff and your Progent consultant so that potential issues can be fixed before they impact your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their networking hardware like routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are kept updated, captures and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating complex management processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that require critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of in-depth reporting utilities designed to work with the leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues such as spotty support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup/restore product vendors to create ProSight Data Protection Services (DPS), a selection of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup operations and allow transparent backup and fast recovery of vital files, apps, images, and virtual machines. ProSight DPS helps your business recover from data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks like ransomware, user mistakes, ill-intentioned employees, or application bugs. Managed backup services in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these fully managed backup services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to deliver centralized management and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo technology to defend against password theft by using two-factor authentication (2FA). Duo enables one-tap identity confirmation with iOS, Google Android, and other personal devices. With 2FA, when you log into a secured application and give your password you are requested to confirm your identity via a device that only you have and that uses a different network channel. A wide range of out-of-band devices can be utilized for this second means of ID validation including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can register multiple validation devices. To learn more about ProSight Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication services.

  • ProSight Co-Managed Help Desk: Outsourced and Co-managed Call Desk Services
    Progent's Co-managed Help Desk Service provides a seamless supplement to your internal network support organization. End user access to the Service Desk, delivery of support, issue escalation, trouble ticket generation and tracking, performance metrics, and management of the service database are cohesive regardless of whether incidents are resolved by your core support staff, by Progent's team, or both. You have unrestricted versatility to extend or reduce your part of technical support activity as needed. Progent takes care of startup installation and provisioning of the professional services automation (PSA) software as well as workflow documentation, testing and education. For details about ProSight Co-Managed Call Desk, go to ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior machine learning tools to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including protection, detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you prove compliance with legal and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer businesses of any size a versatile and cost-effective alternative for assessing, validating, scheduling, applying, and documenting updates to your dynamic IT system. Besides optimizing the protection and reliability of your computer environment, Progent's software/firmware update management services allow your in-house IT team to focus on line-of-business initiatives and activities that deliver maximum business value from your network. Read more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your company's ability to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the services of world-class remote consulting experts for special information technology programs. Progent's charges for longer-term development or consulting tasks are set based on the qualifications of the consultants required. Progent's background in these important fields of information technology allows clients to execute critical projects within budget and on schedule. Progent's special online engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk service options for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle the most problems.

    Progent's shared Help Desk services make it possible for your business to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution based on the leading PSA platform for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Call Center team of experienced network consultants provides your workers in Chicago Illinois immediate communication with a dependable network service resource with extensive experience delivering telephone-based consulting and remote repair service for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk perception as a significant enabler of company efficiency, and Progent's intent is to resolve instead of merely annotate IT problems.

  • Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts staff provides phone-based and in-depth engineering support and training in key business application areas including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting, programming, and training for Microsoft applications such as Microsoft CRM, MS Project, Office Word, and Office Excel. To find out additional information on Progent's expertise, customization, and education offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced online and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of Microsoft System Center2, expand or tune your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Chicago Illinois online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can adapt SCOM to accommodate your business so your network support is proactive rather than reactive. By exposing looming trouble spots before they expand into full-scale emergencies, remote monitoring can head off inconvenient and expensive network crises. Progent can also deploy system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or systems powered by multiple platforms.
How Your Chicago Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency remote support with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Chicago Illinois, Progent's phone-based network support engineers are ready to deliver expert and affordable system help the instant your company has to have it. More than 20 years of delivering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to refine online access technology to fix computer problems quickly while eliminating the expense and lost productivity associated with on-site support visits.

Even if your Chicago office has a regular independent support technician or employs a full time IT staff that can deal with the majority of computer problems, Progent's Microsoft and Cisco certified engineers can still offer a convenient and seamless virtual expansion of your on-site resources in cases when your usual service personnel either lack the bandwidth or the knowledge to fix sudden system crises or especially challenging integration problems.

Advantages of Progent's IT Support for Businesses in Chicago Illinois
Progent's online technical help services allow your Chicago company to enjoy the benefits of on-call, enterprise-class IT support without the expense of maintaining a full-time IT staff. Your network will derive greater strategic worth by being more available, efficient, and protected. Benefits to your business include:

  • Seamless remote extension of your on-site support resources
    With most offices in Chicago Illinois, local network support providers, whether represented by outside consultants or an internal IT staff, can resolve typical network problems. However, IT crises sometimes strike when your regular resources are too busy or unavailable, and some problems may involve technology that is beyond the scope of your usual service technicians. In these situations, Progent's on-call support experts offer a convenient, fast, and affordable solution to augment your local resources and to transfer useful information to improve your ability to resolve downstream issues locally.

  • Less Reliance on Individual Service Providers
    For network maintenance, smaller offices often depend on independent freelance consultants. While independent consultants have smaller internal costs than larger service companies and can afford to charge marginally less, they are occasionally stretched too thin, making it impossible to respond quickly to urgent situations. If a freelance consultant is occupied with another client, ill, on vacation, or in training, the absence of reserve help may require your business to go without assistance during an IT crisis. As your business expands, network downtime and trouble with critical applications are more expensive. The money you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a ready source of reserve service experts to insure your IT system stays up and running.

  • Create a Solid Foundation for Seamless Growth
    Businesses typically start with an information architecture implemented on a modest budget. Lacking a proper infrastructure, slap-dash repairs often get piled on top of an unstable foundation. As a network grows, reliability and expandability problems can hinder the success of the business. Such poorly built environments need proper analysis, smart long-term planning, and broad-based IT knowledge to evolve to a network architecture able to provide the solid foundation to meet critical business demands and ease downstream expansion.

  • Interact with Problem Solvers Instead of Technology Vendors
    Smaller organizations require guidance and technical education to negotiate an increasingly complicated array of product options capable of promoting business success and improving efficiency. Businesses hardly need a computer consultant who is trying to sell a certain vendor's technology. IT consulting and product sales can result in a scenario where the proposed solution is designed around a profitable product rather than the true requirements of a business. Progent avoids these conflicts of interest by offering only services instead of products. This allows Progent to align technical consulting with the real needs of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, range of IT experience, refined support software, and familiarity with enterprise networking allow companies to avoid the pitfalls of excessive dependence on smaller consulting firms, individual freelance service providers, or limited internal resources.

Progent stands out by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified experts average more than a decade of hands-on professional background, at the front lines of network support, performing a wide variety of IT projects for an extensive array of clients. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting team. This means that you get not just expert IT help, but also a support engineer with field-tested methods for applying computer knowledge to solve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-site visits per minute. Consequently, you are billed only for received services. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no minimum charge and requires no retainer for services delivered during regular working hours. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for quick repairs so you will not be tempted to allow minor problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has created a sophisticated service reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or local support organizations who offer minimal documentation or specifics of services performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support documentation sent by each consultant to every customer. The practice of documenting and archiving support activity results in more efficient service and eliminates a slew of typical misfortunes such as when a service customer is effectively held captive to a consultant who refuses to let go of vital service information.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to offer 24x7 remote monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive instead of reactive. By revealing possible problems before they cause downtime, system monitoring can save your information network from painful and costly availability disruptions.
How Does My Business Start Getting Online Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.



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