Immediate Online Technical Support for Chicago Illinois Computer Systems
Urgent Remote Help for Chicago NetworksFor companies located in Chicago Illinois, Progent provides online help for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have provided remote support to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure problems, plus the services of CISSP-certified security experts to handle high-level security design and troubleshooting issues.

Progent's remote technical support engineers provide exceptional value due to the fact that they have the practical background and are equipped with the advanced tools necessary to resolve the majority of network issues quickly. Efficient support lowers immediate costs because solutions use up fewer chargeable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your company saves additionally with incidental expenses by minimizing or eliminating network downtime and associated losses resulting from business discontinuity, disgruntled clients, idle employees, and de-focused management. Progent's extensive remote consulting know-how is particularly important in environments that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an alternative.

Progent's pricing model for remote help is structured to stretch your network support investment. Progent bills by the minute for phone assistance, so you are invoiced just for the services that you actually get. In contrast to typical remote support organizations, Progent requires no startup charge or minimum job duration. Progent's per-minute billing unit and clean model for billing prevent situations where quick solutions manage to turn into big bills. Progent's skill at solving problems quickly means you saves money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of optimized tools and proven processes which allow the maximum degree of efficiency for online consulting and troubleshooting for information systems of any size. Progent offers safe VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's remote service group to communicate with your computer system remotely without breaching network security.

Progent's proven customer support reporting system maintains extensive histories of all service that Progent's clients have received. Progent's staff engineers have access to the details of services delivered to every client by every consultant. This archive of trouble tickets and resolutions is stored as an easily searchable internal database that permits Progent's online technical professionals to share their knowledge with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's high-level certifications and close relationships with major vendors such as Cisco and Microsoft make available other massive technical databases and permit fast response from manufacturers' internal engineering staff with the result that Progent's remote consulting experts can come up with the most efficient solutions promptly.

Remote support services provided by Progent to clients in Chicago Illinois include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price services designed to allow small and medium-size businesses to utilize the same best-of-breed technology used by many of the world's leading corporations. The ProSight suite of outsourced network management services covers all critical aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based machine learning tools to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the complete malware attack progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also help you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup product companies to produce ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that deliver backup-as-a-service. ProSight DPS services automate and monitor your data backup processes and allow non-disruptive backup and fast restoration of vital files, apps, system images, and VMs. ProSight DPS helps you avoid data loss caused by equipment breakdown, natural disasters, fire, cyber attacks like ransomware, human mistakes, ill-intentioned employees, or application glitches. Managed services in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed services are most appropriate for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management offer organizations of any size a versatile and cost-effective alternative for assessing, testing, scheduling, applying, and documenting software and firmware updates to your dynamic IT system. Besides maximizing the protection and functionality of your computer network, Progent's patch management services allow your IT staff to focus on line-of-business projects and activities that derive the highest business value from your information network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication. Duo enables one-tap identity confirmation on iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you log into a secured application and give your password you are asked to verify your identity via a unit that only you possess and that uses a separate network channel. A broad selection of devices can be utilized as this added form of authentication such as a smartphone or watch, a hardware token, a landline telephone, etc. You may designate multiple validation devices. For details about ProSight Duo identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of real-time and in-depth reporting tools created to integrate with the industry's leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as inconsistent support follow-through or machines with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to deliver web-based control and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, enhance and debug their networking hardware such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding devices that require critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system running efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management staff and your Progent engineering consultant so that any potential problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their information system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your core network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security standards, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance consultant. The interview is designed to assess your company's ability either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup/recovery system that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract IT projects. Billing rates for ongoing consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these important fields of information technology enables customers to execute major initiatives within budget and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Services
    Progent's Help Desk service offerings for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, co-managed Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small organizations a complete service desk solution that manages all facets of remote desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk sharing services allow your IT organization to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution built around the top professional services automation (PSA) platform for handling service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Call Center team of seasoned network consultants provides your workers in Chicago Illinois rapid access to a dependable network service resource with substantial experience providing phone consulting and online diagnostics for computer environments powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk perception as a significant enabler of company success, and Progent's aim is to fix rather than simply annotate IT issues.

  • Business Applications Services: Training, Development, and Problem Solving
    Progent's Applications Consulting Group offers remote advanced engineering support and training in key business application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for popular Microsoft business applications including Microsoft CRM, MS Project, Microsoft 365 Word, and Office Excel. To learn more on Progent's consulting, customization, and education offerings, see Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants can provide advanced remote and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center2, expand or tune your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver organizations in Chicago Illinois online hybrid network monitoring by providing Microsoft System Center Operations Manager expertise. Progent can customize SCOM to fit your business so that your network maintenance is proactive rather than reactive. By spotting possible problems before they cause crashes, system monitoring can avoid inconvenient and costly service failures. Progent can also deploy network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or systems that support multiple operating systems.
How Your Chicago Company Can Contact Progent's Remote Support Experts
To contact Progent about emergency remote assistance with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Chicago Illinois, Progent's phone-based network support engineers are ready to deliver professional and economical IT support the instant your business needs it. Over 20 years of providing online repair services has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to refine remote connectivity technology to solve computer problems rapidly while eliminating the cost and lost productivity associated with in-person service calls.

Even if your Chicago business has a regular independent consultant or maintains an in-house organization that can deal with common computer problems, Progent's Microsoft certified consultants can still provide an easy and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the time or the knowledge to fix sudden system crises or especially tough integration problems.

Advantages of Progent's IT Support for Companies in Chicago Illinois
Progent's online IT consulting services allow your Chicago company to realize the advantages of timely, expert IT support without the expense of maintaining a full-time IT organization. Your network will derive greater business value by being increasingly reliable, efficient, and protected. Benefits to your business include:

  • Convenient remote extension of your local support resources
    With most companies in Chicago Illinois, nearby computer service resources, whether represented by outside consultants or an in-house IT staff, can solve the majority of technical problems. On the other hand, serious problems can occur when your regular resources are overstretched or unavailable, and some problems may be associated with IT products that is beyond the scope of your onsite service people. In these instances, Progent's online support professionals offer an easy, fast, and affordable way to supplement your local help and to convey valuable knowledge to increase your ability to handle future issues in-house.

  • Reduced Reliance on Freelance Service Providers
    For network support, smaller organizations often rely on individual freelance service providers. Although independent service people have less internal costs than big service companies and can afford to charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, sick, on a trip, or in training, the absence of fallback personnel may force your business to wait for assistance during an emergency. As your business expands, network downtime and trouble with vital software become more costly. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers an on-call source of backup support expertise to insure your IT system remains available.

  • Build a Scalable Basis for Seamless Growth
    Businesses typically begin with an information system created on a modest budget. Lacking a scalable infrastructure, slap-dash repairs can get piled on top of an unstable foundation. As a network grows, stability and expandability issues can impede the success of the organization. These poorly designed environments require careful analysis, intelligent strategic planning, and broad-based technical knowledge to evolve to a system architecture able to deliver the stable foundation to handle vital business requirements and simplify future expansion.

  • Work with Problem Solvers Instead of Product Sellers
    Smaller offices require advice and technical education to negotiate an increasingly complicated maze of product options available for accelerating business growth and improving productivity. Businesses do not need a computer consultant who is attempting to sell a specific vendor's technology. Network consulting and product selling can result in a situation where the recommended solution is built around a profitable technology instead of the genuine needs of a business. Progent eliminates these dilemmas by offering only services rather than products. This allows Progent to align technical consulting with the best interests of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, range of technical knowledge, refined remote support tools, and familiarity with enterprise networking enable businesses to escape the limitations associated with excessive dependence on smaller consulting firms, individual freelance service providers, or limited internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional experience, at the forefront of IT service, executing a broad variety of IT tasks for an extensive array of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support personnel. This ensures that you get not only expert technical skills, but also a support engineer with field-tested methods for applying technical knowledge to solve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-site help per minute. As a result, you are billed only for delivered support. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no startup charge and asks no monthly commitment for support services delivered during regular business hours. Many service organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for fast repairs so you will not be tempted to allow simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their comfort zone, Progent can concentrate on providing high-value skills where Progent has few competitors. Businesses who utilize familiar freelance service providers or who maintain in-house support personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more robust, protected, and efficient.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to provide 24x7 network monitoring services powered by MS Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By anticipating possible issues before they result in lost productivity, network monitoring can keep your IT network from painful and costly service disruptions.
How Does Our Company Start Receiving Online Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.



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    Progent's ransomware experts can assist your business to evaluate your ransomware defenses, monitor and guard your IT environment, help with negotiating a settlement with a threat actor, and restore an information system victimized by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.


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