Onsite and Online Network Consulting

Fast Online Technical Support for Chicago Illinois Information Networks
For organizations in Chicago Illinois, Progent offers remote help for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided remote support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve challenging infrastructure problems, as well as the services of CISSP-accredited cybersecurity experts to help with high-level security design and troubleshooting jobs.

Progent's remote support experts provide exceptional leverage due to the fact that they have the real-world experience and have access to the advanced tools necessary to solve most information system issues quickly. Efficient support reduces immediate costs since solutions use up minimal billable minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your organization saves even more in indirect expenses by minimizing or avoiding system downtime and associated costs stemming from business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's extensive remote consulting know-how is particularly valuable in environments that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an option.

Progent's billing policy for online help is designed to stretch your IT service investment. Progent charges on a per-minute basis for phone consulting, so you owe just for the services that you actually get. Unlike typical online support organizations, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for billing prevent scenarios where speedy. minor fixes manage to turn into big invoices. Progent's penchant for solving technical issues quickly means you saves money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered a set of customized technologies and field-tested processes that ensure the highest level of efficiency for remote technical support and troubleshooting for IT networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the staff of Progent's online support team to connect to your computer system without compromising network security.

Progent's advanced service database system keeps comprehensive records of all support that Progent's customers have been provided. Progent's staff service personnel have access to the specifics of assistance rendered to every Progent customer by any Progent engineer. This archive of anomalies and responses is organized as a readily retrievable support knowledge base that allows Progent's remote technical professionals to share their experiences with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's high-level certifications and close relationships with important technology companies such as Cisco and Microsoft open up additional massive support knowledge bases and permit priority response from manufacturers' internal support staff so Progent's online consulting experts are able to determine the best resolutions promptly.

Remote support offered by Progent to companies in Chicago Illinois include:

• Authorized MS Windows Support
  Progent's Microsoft-expert online support professionals can provide computer repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can assist you with a wide variety of technology support such as Microsoft Windows Server 2022 planning and integration expertise, Windows Server 2019 migration, Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment, Windows Server 2008 maintenance, Microsoft Exchange 2019 Server deployment, MS Exchange Server 2016 migration, Exchange 2013 consulting, Exchange Server 2010 management, SharePoint 2019 planning and integration, SharePoint 2016 migration consulting, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration, and Office Communications Server upgrade, Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring, Project Server planning, Microsoft Office Access Application Development, Small Business Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition offers a wide range of affordable desktop services to help you business to install, configure, repair, and administer desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop consulting services include providing Windows 10 migration assistance plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the administration of your PCs and cloud-connected mobile devices.

• Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
  The Cisco CCIE credential is the highest recognition for network professionals, and validates a consultant's network technology skills at the expert level. Cisco CCIEs can deal with the most difficult issues surrounding network planning, installation, maintenance, security, and problem solving. Cisco CCIEs can cooperate closely with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or identifying program patches. Cisco qualified CCIEs represent an excellent cost-effectiveness because their broad expertise permits them to find solutions for problems quickly. In many cases, less qualified engineers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE engineers can interface to your computer system using state-of-the-art remote support tools in order to provide quick, safe, and economical diagnosis and repair.

  Chicago Metro Area Contact Information:
  Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
  

  Progent locations in Chicago Metro Area

  City	Address	Phone	Link
  Chicago	500 North Michigan Avenue Chicago, IL 60611 United States	(312) 800-0223	Chicago Network Support Services
  Downers Grove	1431 Opus Place, Suite 110 Downers Grove, IL 60515 United States	(331) 251-1422	Downers Grove Network Support Services
  Schaumburg	1900 E Golf Rd, Suite 950 Schaumburg, IL 60173 United States	(847) 944-8599	Schaumburg Network Support Services
  Skokie	5250 Old Orchard Rd, Suite 300 Skokie, IL 60077 United States	(224) 534-2088	Skokie Network Support Services

  
  
  

  Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's industry-leading family of infrastructure appliances. Cisco technology consulting available from Progent includes Cisco ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers consulting, Cisco Catalyst switch consulting and support services, Nexus switch consulting and support services, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video phones support and Cisco wireless IP phones integration, Cisco Meraki wireless AP layout and set up, Aironet Wireless APs engineering expertise, Cisco WiFi controllers integration consulting, Cisco VPN and Security Integration expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers online and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.

• CISSP, ISSAP, and CISM Certified System Security Specialists
  Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of security services that can strengthen the immunity of your Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or assist your business to recuperate rapidly after a damaging breach. Security services offered by Progent include: in depth information security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; fast recuperation from malicious assaults; integrating firewalls; establishing safe techniques for off-site and mobile access; securing your messaging system against spam and DHA attacks; and setting up round-the-clock proactive monitoring.

• Cloud Integration Solutions
  Progent can provide expert online support services to help businesses of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that seamlessly combine physical IT assets along with public cloud services. To help you to integrate public clouds with networks, Progent offers a variety of public cloud migration services that include Microsoft 365 Exchange Online integration solutions with on-prem installations of Exchange, Microsoft Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration expertise. Progent has over two decades of background providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.

• VMware Site Recovery Manager (SRM) Consulting
  VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a repeatable process for restoring applications and services rapidly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also supports non-intrusive testing for site recovery, updates and fixes and can produce audit reports to verify full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, deploy, test and manage a DR solution powered by VMware Site Recovery Manager.

  Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the hardware making up the underlying network infrastructure.

• UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer online consulting services to cover a wide spectrum of computer technologies including network architecture, messaging systems, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware economization and easy management in environments that incorporate Linux-based systems and Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also assist with migration from older applications to Windows or Linux-powered environments. Progent's group-oriented approach to resolving technical issues enables fast escalation, when required, to engineers with task-relevant experience to handle complex scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers support expense.

  Major Linux platforms for which Progent can provide expert support include:
  — RedHat Linux
  — SUSE
  — Debian GNU/Linux
  — Slackware
  — Ubuntu
  

ProSight Flat-rate IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price services intended to enable small and mid-size businesses to benefit from the same cutting-edge technology used by some of the industry's leading corporations. The ProSight series of network monitoring and management services covers all critical facets of information technology such as email protection, security and compliance, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the entire threat lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
  ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

• ProSight Data Protection Services (DPS): Managed Backup and Recovery
  Progent has partnered with leading backup technology vendors to produce ProSight Data Protection Services (DPS), a family of subscription-based management offerings that provide backup-as-a-service. ProSight DPS services automate and monitor your backup operations and enable non-disruptive backup and rapid restoration of vital files, applications, system images, plus virtual machines. ProSight DPS helps you recover from data loss caused by equipment failures, natural calamities, fire, cyber attacks like ransomware, user mistakes, ill-intentioned insiders, or application bugs. Managed backup services in the ProSight DPS product line include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these managed backup services are most appropriate for your network.

• Progent's Patch Management: Patch Management Services
  Progent's managed services for software and firmware patch management offer businesses of any size a versatile and affordable solution for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information network. In addition to maximizing the protection and functionality of your computer environment, Progent's patch management services allow your IT team to focus on more strategic initiatives and activities that derive the highest business value from your network. Find out more about Progent's patch management support services.

• ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
  Progent's Duo MFA managed services utilize Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo supports single-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you sign into a secured online account and enter your password you are asked to confirm who you are on a unit that only you have and that is accessed using a different network channel. A wide range of out-of-band devices can be utilized as this added means of ID validation such as a smartphone or watch, a hardware token, a landline telephone, etc. You can register several verification devices. To find out more about ProSight Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication services for access security.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security companies to provide centralized control and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, enhance and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating devices that need critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system running efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so that any potential problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you’re making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's preparedness to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup/recovery system that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract information technology projects. Progent's charges for longer-term consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these important areas of computer technology enables clients to complete major projects economically and on schedule. Progent's special online engineering solutions include:

• Call Center Expertise
  Progent's Help Desk programs for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all aspects of online desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

  Progent’s Help Desk Co-management services allow your business to share the load for Help Desk services transparently between your IT team and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced service desk solution built around the top PSA tool for managing service requests, ticketing, responsibility, progress tracking, and metrics.

  Progent's Help Desk Call Center team of experienced information technology professionals offers your clients in Chicago Illinois immediate communication with a reliable network service resource with extensive background delivering telephone-based consulting and remote repair service for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center perception as a solid driver of business performance, and Progent's target is to fix rather than just report network issues.

• Applications Support: Education, Programming, and Problem Solving
  Progent's Applications Experts staff offers phone-based advanced engineering support and education in special business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting, custom development, and education for popular Microsoft applications including CRM, Project, Office Word, and Office Excel. To learn additional information about Progent's consulting, custom development, and education services, refer to Progent's Business Application Experts Services.

• Unified and Automated Management of Hybrid Cloud Networks
  System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

• Remote Hybrid Network Monitoring and Reporting Services
  Progent can deliver companies in Chicago Illinois online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your environment so that your network maintenance is proactive and automated. By uncovering emerging issues before they expand into full-scale emergencies, proactive monitoring can ward off stressful and expensive network breakdowns. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems based on a variety of platforms.

Even if your Chicago organization deals with a local freelance consultant or employs a full time organization that can handle the majority of network issues, Progent�s Microsoft and Cisco certified consultants are available to provide an easy and transparent remote extension of your on-site resources for situations when your usual service personnel either lack the bandwidth or the expertise to solve sudden network emergencies or particularly complex integration projects.

Details of Progent's Remote Network Services for Chicago Illinois
Progent's online help, remote troubleshooting, system security consulting, and system management services offer companies in Chicago Illinois the greatest leverage for your support budget. Whether you need occasional phone support and remote troubleshooting or ongoing Help Desk services and network administration, Progent's professionals can provide your business world class IT support while allowing you to eliminate the expense and administration overhead of carrying a large internal IT staff. Key features of Progent's online help program include:

• Fast Telephone Contact with Microsoft Certified Support Specialists
  Progent's staff of Microsoft-certified technicians can provide immediate and economical expertise to offices in Chicago Illinois and is also ideal for customers in more remote areas that have a limited supply of consultants with proven experience supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Partner support firm, Progent has access to a wide array of Microsoft support utilities, service databases, and on-going education.

• By the Minute Billing to Reduce Expenses
  Progent offers remote help on a by-the-minute billing plan, so you pay only for the services you use. Progent asks for no minimum fee for phone help and asks for no monthly retainer for support services delivered during regular working hours. This protects you from paying big bills for simple fixes.

• Availability of Cisco Certified Network Architecture Experts
  Progent's certified experts for Cisco can provide help from on-staff specialists with experience in planning, implementing, and managing networking environments powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build fast, reliable, and protected connectivity for wireline and wireless networking.

• Application Specialists Team
  Progent's basic consulting services include technology integration, Microsoft Exchange Server consulting, system security planning, and Help Desk Co-management services. Progent's Application Experts Team can provide in-depth consulting expertise in critical business applications. Help available from the Application Experts staff covers:
  — Dynamics GP Consulting and Programming
  — MS Project and Project Online Support
  — Office 365 integration consulting
  — Office Excel and Office 365 Excel Technical Support and Application Development
  — Office Word and Office 365 Word Help
  — BI Reporting Consulting and Troubleshooting
  — Power BI Solutions
  — UNIX, Linux and Sun Solaris Help
  — MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Design, and Microsoft SQL 2014 Application Programming and Debugging
  — Oracle Project Management and Application Programming
  — MySQL Project Management and Software Programming
  — Apple Macintosh Integration
  — Amazon Marketplace Web Service Software Integration

  By offering a full service one-stop resource for network generalists and specialists, Progent can deliver fast, cost-effective, and comprehensive IT solutions that match the special requirements of your company.

• State of the Art Remote Access Software
  Protected online connectivity allows Progent's support experts to observe exactly what your users see. This makes it possible to produce fast fixes to issues that could otherwise demand an expensive personal service call. State-of-the-art remote connectivity tools and expert technicians together allow Progent to repair most IT problems quickly and affordably. Progent is an industry leader in offsite troubleshooting and remote system monitoring.

• Compatibility with Popular VPN Gateways
  Progent can provide safe VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without compromising network security.

• 24x7 Support for Maximum System Availability
  For businesses with line-of-business applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help ensure high system availability.

• Help Desk Outsourcing
  Progent's Help Desk support programs are designed specifically for budget-constrained companies whose workers need instant recourse to a Help Desk Call Center with expert phone support and complete escalation ability.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of technical knowledge, refined support tools, and familiarity with enterprise networking enable companies to avoid the limitations of exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

• Proven Methodology
  Progent’s team of Microsoft and Cisco Premier consultants average more than ten years of real-world professional background, in the trenches of IT service, executing a broad range of technical projects for an extensive mix of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its support personnel. This ensures that you get not just expert technical capability, but also a consultant with field-tested methods for applying computer knowledge to solve actual network problems quickly.

• Value Pricing
  Progent's pricing policy is to bill for remote service and on-site help by the minute. As a result, you are billed just for delivered services. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no initialization charge and asks no monthly commitment for support services delivered during normal business hours. Many support firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast solutions so you will not be tempted to allow less critical problems to stay unaddressed.

• Knowledge Transfer
  Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to resolve problems that are within their scope, Progent is able to focus on providing hard-to-find services where Progent has few competitors. Companies who utilize familiar independent service providers or who maintain in-house IT staffs benefit when Progent passes on information about new technology and proven methodologies to make their networks more reliable, secure, and productive.

• 24x7 Network Monitoring with Microsoft System Center Operations Manager
  Progent is one of the only IT service companies to offer 24x7 system monitoring services based on MS System Center Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By anticipating possible problems before they result in lost productivity, system monitoring can keep your IT network from stressful and costly service disruptions.