Immediate Remote Support for Chicago Illinois Information Networks
For companies in Chicago Illinois, Progent offers online technical support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging networking problems, plus the assistance of CISA and CISSP-qualified security consultants to help with advanced security design and troubleshooting issues.
Progent's online technical support engineers provide excellent leverage due to the fact that they have the practical background and have access to the advanced technology necessary to solve the majority of network issues quickly. Efficient support reduces immediate expenses since solutions accumulate fewer billable minutes. Online support also avoids the expense of dispatching a consultant to your site. Your company benefits additionally with incidental costs by minimizing or avoiding system downtime and related losses due to business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's advanced remote technical support expertise is especially helpful for businesses that rely on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.
Progent's billing policy for online help is structured to stretch your network support dollar. Progent charges per minute for phone assistance, so you pay just for the services that you receive. In contrast to typical remote support companies, Progent imposes no initialization fee or minimum job duration. Progent's per-minute billing unit and simple model for pricing save you from situations where fast fixes manage to turn into major invoices. Progent's skill at solving technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined an array of customized technologies and field-tested methodologies that ensure the highest degree of effectiveness for online consulting and troubleshooting for IT systems of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the consultants of Progent's remote service group to communicate with your company's computer system without compromising network security.
Progent's sophisticated customer support database system keeps thorough documentation for all service that Progent's clients have been provided. Progent's team engineers have the benefit of the specifics of services provided to every Progent client by every Progent consultant. This database of trouble tickets and solutions is organized as an easily retrievable internal knowledge base that allows Progent's remote technical experts to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support grows over time. Progent's extensive list of accreditations and close relationships with important vendors including Cisco and Microsoft make available additional vast support knowledge bases and permit quick response from vendors' internal engineering staff so Progent's online service specialists are able to determine optimal resolutions promptly.
Online services provided by Progent to companies in Chicago Illinois include:
Certified Windows Experts
Progent's Microsoft-premier remote support engineers can provide network troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can help you with a wide range of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server integration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration support, Microsoft Teams planning and integration, Skype for Business migration consulting, Lync Server 2013 management, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of cost-effective PC desktop support services to assist your company to install, configure, repair, and administer workstations and notebooks powered by Microsoft Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 migration assistance as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for networking professionals, and indicates an individual's technical knowledge at the master level. CCIEs know how to deal with even the most challenging issues surrounding network infrastructure planning, deployment, management, security, and troubleshooting. Cisco CCIEs work closely with Cisco's in-house support staff in analyzing anomalies with IOS Software network management utilities and coming up with workarounds or identifying program patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their depth of expertise enables them to fix problems rapidly. In common cases, less qualified consultants can wrestle for many hours or even days with identical problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can connect to your computer system via the latest remote troubleshooting tools to provide quick, safe, and economical analysis and repair.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area
Progent's CCIEs can provide assistance with the entire range of Cisco's industry-leading family of connectivity products. Cisco infrastructure consulting provided by Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP phones and IP video phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki wireless AP planning and set up, Cisco Aironet Wireless Access Points consulting help, Cisco wireless controllers support Services, Cisco VPN and Network Security Integration support, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Professionals
Progent's certified CISM and CISSP cybersecurity consultants can provide a range of system protection solutions to strengthen the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against attacks or help your company to clean up quickly after a damaging penetration. Security support services available from Progent include: thorough information security evaluation utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recuperation from malicious attacks; integrating firewalls; designing secure architectures for off-site and mobile communication; defending your messaging system against spam and directory harvest attacks; and establishing 24x7 network monitoring.
Progent offers expert online support services to help companies of any size integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that combine physical IT assets along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a repeatable runbook for restoring services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also allows transparent testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm complete service restoration, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high level of automation regardless of the hardware used by the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide remote consulting services to address a wide array of information technologies including system architecture, email solutions, network and operational security, plus UNIX and Microsoft Windows integration. For server economization and simplified management in environments that incorporate Linux and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also help with migration from legacy applications to MS Windows or Linux-based environments. Progent's team-oriented methodology for solving network issues enables fast escalation, if necessary, to engineers with task-relevant experience to tackle complex situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux support engineers can offer emergency online help analyzing problems within UNIX/Linux networks powered by popular derivatives of UNIX including:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price managed services designed to enable small and mid-size organizations to benefit from the same cutting-edge technology used by many of the world's leading enterprises. Progent's ProSight suite of network management outsourcing services addresses all critical facets of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and offers a single platform to address the complete threat lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via leading-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and enables fast restoration of vital data, applications and VMs that have become lost or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security companies to deliver centralized management and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating devices that require critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT staff and your Progent engineering consultant so that any looming issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an objective assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both versions also include one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security requirements, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's preparedness to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup/recovery environment that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for special information technology programs. Progent's rates for ongoing development or consulting tasks are set based on the level of expertise of the consultants required. Progent's experience with these important areas of computer technology enables customers to complete major initiatives economically and on time. Progent's special remote consulting services include:
How Your Chicago Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center service options for businesses with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete solution that manages all facets of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle complex issues.
Progent's Help Desk Call Center consulting support can support you in establishing an effective new Call Center or revamping your current organization, evaluating or customizing Help Desk Call Center software to address the unique requirements of your corporation, or adding temporary phone support staff to reinforce your internal Call Center team to handle demanding events such as software migrations, mass upgrades, or installing new applications.
Progent's Help Desk Call Center staff of seasoned information technology professionals gives your computer users in Chicago Illinois instant access to an efficient network service resource with years of background providing telephone-based consulting and online troubleshooting for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Call Center recognition as a key driver of company productivity, and Progent's target is to fix and not simply document technical issues.
- Applications Services: Training, Customization, and Problem Solving
Progent's Applications Experts Group can supply phone-based professional engineering support and training in key business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting, programming, and education for popular Microsoft business applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out more information on Progent's consulting, custom development, and training offerings, see Progent's Applications Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of System Center 2016, extend or tune an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Chicago Illinois remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to fit your environment so your network support is proactive rather than reactive. By uncovering potential problems before they result in full-scale emergencies, remote monitoring can ward off inconvenient and costly network breakdowns. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or systems that support a combination of operating systems.
To contact Progent about urgent online help with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
For organizations and startups in Chicago Illinois, Progent's online computer support engineers can provide effective and cost-effective IT help the moment your company has to have it. More than 15 years of providing online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to refine online connectivity technology to fix computer problems quickly while eliminating the expense and lost productivity associated with on-premises support calls.
Even if your Chicago business relies on a regular independent consultant or maintains a full time organization that can deal with the majority of computer problems, Progentís Microsoft and Cisco certified consultants are available to offer an easy and seamless remote extension of your on-site resources in cases when your usual IT support personnel either lack the time or the experience to solve unexpected network emergencies or especially complicated integration problems.
Features of Progent's Online Network Support for Chicago Illinois
Progent's online support, Internet-based troubleshooting, system security consulting, and network management services offer businesses in Chicago Illinois the greatest leverage for your IT investment. Whether you need one-time telephone help and Internet-based network repair or full-time Help Desk call center services and network management, Progent's experts can provide your office enterprise-level IT support while allowing you to avoid the cost and hassle of carrying a full-service internal IT staff. Key features of Progent's online help program include:
- Immediate Phone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to businesses in Chicago Illinois and is also ideal for networks in more remote areas that have a limited supply of technicians with proven experience supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has access to a wide array of Microsoft support tools, service databases, and continuing training.
- By the Minute Billing to Minimize Expenses
Progent provides online help on a by-the-minute basis, so you are billed only for the services you receive. Progent asks for no minimum fee for phone service and asks for no monthly subscription fee for support services delivered during regular business hours. This keeps you from paying big bills for simple repairs.
- Access to Cisco Certified Network Design Professionals
Progent's registered experts for Cisco can provide help from authorized specialists with skill in designing, deploying, and managing networking environments based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build fast, high-availability, and protected connectivity for local and remote networking.
- Application Specialists Group
Progent's basic support offerings consist of technology integration, MS Exchange expertise, system security design, and Co-managed Help Desk services. Progent's Application Experts group can provide world-class consulting support in critical application areas. Support available from the Application Experts Group covers:
Dynamics GP/Great Plains Consulting and Customization
MS Project and Project Online Expertise
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration Services
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Development, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Management Support and Application Programming
MySQL Database Administration and Software Design
Apple Macintosh Integration
Amazon MWS Application Development
By providing a full service one-stop resource for IT generalists and specialists, Progent can deliver timely, affordable, and thorough IT solutions that match the special requirements of your business.
- State of the Art Online Connectivity Software
Protected remote connectivity allows Progent's service experts to observe precisely what your users see. This makes it possible to produce fast fixes to issues that could otherwise require an expensive onsite visit. State-of-the-art online access tools and experienced engineers combine to enable Progent to repair most IT issues quickly and affordably. Progent is an industry leader in online troubleshooting and automated network monitoring.
- Compatibility with Mainstream VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to access your network remotely without weakening system security.
- 24-hour Support for Maximum Network Uptime
For businesses with line-of-business applications, Progent offers optional round-the-clock online support services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager 2007, this offering can help produce maximum system availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are designed specifically for budget-conscious companies whose workers need immediate recourse to a Help Desk Call Center with expert phone support and full escalation capability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of technical experience, fine tuned remote support software, and understanding of corporate IT allow offices to avoid the limitations of excessive dependence on smaller service firms, independent freelance consultants, or limited in-house IT help.
Progent adds value by offering:
How Does My Business Start Receiving Online Computer Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified consultants average more than a decade of real-world industry experience, at the forefront of IT support, performing a broad range of IT projects for an extensive mix of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent teaches its support personnel. This ensures that you get not just expert IT capability, but also a consultant with proven approaches for applying technical knowledge to repair actual IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for remote support and on-site help by the minute. As a result, you pay only for received services. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent imposes no service activation charge and requires no retainer for support services delivered during regular business hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you will not be forced to allow less critical problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a comprehensive service reporting system that records and formats complete documentation for all billed support activities. Unlike many freelance consultants or local support firms who offer minimal documentation or details of services done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support reports sent by every consultant to each customer. The practice of detailing and archiving service records allows more effective service and avoids a variety of typical misfortunes such as when a support client is effectively held captive to a consultant who refuses to release vital service information.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to provide round-the-clock system monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering possible problems before they result in lost productivity, network monitoring can keep your information network from painful and expensive service losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.