Immediate Remote Technical Support for Chicago Illinois Computer Networks
For businesses in Chicago Illinois, Progent provides remote help for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking problems, as well as the services of CISA and CISSP-certified cybersecurity experts to handle high-level security architecture and troubleshooting jobs.
Progent's remote technical support experts provide excellent value due to the fact that they possess the practical experience and are equipped with the advanced technology needed to solve most network issues rapidly. Efficient support reduces direct expenses since solutions use up minimal chargeable consulting minutes. Remote help also avoids the expense of sending an engineer to your location. Your company saves even more in incidental expenses by reducing or eliminating network downtime and related losses due to business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's advanced online consulting experience is particularly helpful for organizations that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.
Progent's billing policy for remote support is structured to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced only for the support that you actually get. In contrast to typical online service organizations, Progent imposes no startup surcharge or minimum fees. Progent's one-minute granularity and clean policy for pricing do away with situations where fast fixes manage to turn into large invoices. Progent's skill at handling problems efficiently means your business saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a collection of optimized tools and field-tested methodologies which permit the highest level of effectiveness for online help and troubleshooting for IT systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the experts of Progent's remote service group to connect to your company's computer system without breaching network security.
Progent's advanced service database application keeps comprehensive histories for the service that Progent's customers have received. Progent's staff consultants have the benefit of the history of services rendered to every customer by any consultant. This history of anomalies and fixes is structured as a conveniently exploitable support database that enables Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's advanced certifications and working relationships with key industry leaders such as Cisco and Microsoft open up additional extensive technical support databases and permit priority access to manufacturers' in-house product engineers with the result that Progent's online consulting specialists can determine optimal resolutions in the least time.
Remote technical support services provided by Progent to businesses in Chicago Illinois include:
Certified Windows Support
Progent's Microsoft-expert remote support professionals offer computer troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can assist your company with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server migration, Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of affordable desktop consulting and support services to assist your business to deploy, configure, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services include providing Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the management of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for networking consultants, and validates an individual's technical knowledge at the master level. Cisco-qualified CCIEs can handle even the most complex challenges associated with network infrastructure planning, installation, administration, compliance, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's in-house engineers in analyzing problems with IOS network administration utilities and coming up with workarounds or identifying program updates. CCIEs are an exceptional value since their deep expertise allows them to solve problems rapidly. In common instances, less seasoned engineers can struggle for many hours or even days with the same tasks that a CCIE can fix in minutes. Progent's Cisco CCIE engineers can communicate with your computer system by means of state-of-the-art on-line support technology to perform quick, safe, and economical diagnosis and repair.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area
Progent's CCIEs can provide consulting for the entire range of Cisco's market leading family of infrastructure appliances. Cisco networking expertise provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers planning and management, Cisco Catalyst switch support, Cisco Nexus switch consulting and support services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless VoIP phones integration, Cisco Meraki Wi-Fi AP planning and configuration, Cisco Aironet Wireless APs planning and integration expertise, Cisco wireless controllers support Services, Cisco VPN engineering expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers online and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Premier Network Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a range of security solutions that can enhance the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or help your business to recuperate rapidly after a serious breach. Security solutions offered by Progent include: comprehensive information security and compliance analysis utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Hydra; rapid recovery from virus and worm attacks; setting up firewalls; designing secure techniques for remote and mobile access; guarding your messaging infrastructure from viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
Progent can provide expert online consulting services to help companies of all sizes integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that combine local IT assets as well as public cloud services. To assist you to integrate public clouds with networks, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a consistent runbook for recovering services rapidly after a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and patches and can produce audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to plan, deploy, test and administer a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite tools for managing private and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high level of automation independent of the physical components used by the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer remote consulting services to address a broad array of information technologies including network infrastructure, messaging solutions, network and process security, plus UNIX and Windows coexistence. For server hardware consolidation and easy management in networks that include Linux-based systems with Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also help with transitioning from older systems to Microsoft Windows or Linux environments. Progent's team-oriented methodology for resolving technical issues enables quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This accelerates solutions of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX/Linux support engineers can provide urgent phone-based help analyzing anomalies affecting UNIX/Linux systems powered by leading versions of UNIX including:
Apple Mac OS X
IBM AIX Operating System
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price managed services designed to enable small and mid-size businesses to benefit from the same advanced technology deployed by many of the world's leading corporations. Progent's ProSight portfolio of network monitoring and management services addresses all key facets of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to defend endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and offers a unified platform to address the complete malware attack progression including protection, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your company's unique needs and that allows you demonstrate compliance with government and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup processes and allows rapid restoration of vital files, apps and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security companies to provide centralized management and world-class security for your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, enhance and troubleshoot their networking hardware such as switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so that any potential problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an objective evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security requirements, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance expert. The interview is intended to evaluate your organization's preparedness either to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup/recovery system that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for special information technology projects. Billing rates for longer-term development or consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these important areas of information technology allows customers to complete major projects economically and on time. Progent's special remote engineering solutions include:
How Your Chicago Business Can Contact Progent's Remote Support Professionals
Call Center Expertise
Progent's Help Desk Call Center support alternatives for organizations with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle challenging issues.
Progent's Help Desk consulting support can assist you in building an effective new Help Desk or improving your existing one, selecting or modifying Call Center application software to meet the special needs of your business, or adding temporary phone support staff to supplement your in-house Help Desk resources during high-demand events such as software transitions, mass upgrades, or rolling out new applications.
Progent's Help Desk Call Center team of experienced information technology experts provides your clients in Chicago Illinois immediate assistance from a large network service group with years of experience offering phone consulting and remote repair service for networks powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk recognition as a solid driver of company efficiency, and Progent's goal is to solve rather than merely annotate network problems.
- Business Applications Support: Education, Customization, and Problem Solving
Progent's Applications Experts Team offers remote and in-depth engineering expertise and training in special business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting, custom programming, and education for familiar Microsoft applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's expertise, programming, and education services, refer to Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of System Center 2016, extend or optimize your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Support
Progent offers businesses in Chicago Illinois online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager for your environment so your computer maintenance is proactive and automated. By exposing looming problems before they grow into downtime, automated monitoring can minimize stressful and expensive information system failures. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems that incorporate multiple OS platforms.
To get in touch with Progent about emergency online support with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Remote Help, call 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Chicago Illinois, Progent's phone-based computer support engineers can deliver effective and affordable system support the moment your company requires it. Long experience offering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine online access tools to fix network problems rapidly while avoiding the expense and lost time associated with on-premises support visits.
Even if your Chicago organization has a local freelance support technician or employs a full time organization that know how to handle ordinary computer issues, Progentís Microsoft and Cisco certified engineers can provide an easy and transparent remote extension of your local resources for situations when your regular service personnel either lack the time or the expertise to handle sudden network crises or especially tough integration projects.
Details of Progent's Online Network Support for Chicago Illinois
Progent's online help, Internet-based troubleshooting, network security expertise, and system management services offer offices in Chicago Illinois unparalleled leverage for your support budget. Whether you require occasional telephone help and remote troubleshooting or ongoing Help Desk call center support and network administration, Progent's professionals can provide your business enterprise-level network support while allowing you to avoid the expense and administration overhead of carrying a full-service in-house IT organization. Highlights of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to offices in Chicago Illinois and is also ideal for customers in more remote regions that lack consultants with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the advantage of a wide selection of Microsoft support tools, technical information, and on-going education.
- By the Minute Billing to Reduce Costs
Progent offers remote help on a by-the-minute billing plan, so you are billed only for the services you use. Progent requires no minimum fee for online service and imposes no monthly retainer for support services delivered during normal working hours. This keeps you from paying big invoices for simple fixes.
- Access to Cisco Network Infrastructure Professionals
Progent's registered experts for Cisco can provide the services of authorized specialists with skill in designing, implementing, and troubleshooting networking solutions powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you build fast, reliable, and secure connectivity for fixed and mobile networking.
- Application Specialists Team
Progent's core support offerings consist of system integration, Microsoft Exchange consulting, system security design, and shared Help Desk services. Progent's Application Experts group offers in-depth consulting support in critical application areas. Help available from the Application Experts Group covers:
Dynamics GP Support and Programming
MS Project Expertise
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Support
BI Reporting Development and Troubleshooting
Power BI Solutions
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, SQL Server 2016 Software Programming, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Management Support and Application Development
MySQL DBA Services and Software Design
Apple Macintosh Help
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a convenient centralized resource for network generalists and specialists, Progent can deliver timely, cost-effective, and thorough information technology solutions that meet the specific requirements of your business.
- Sophisticated Remote Access Software
Secure remote connectivity allows Progent's service experts to see exactly what your users see. This makes it possible to find fast solutions to problems that might otherwise require a costly personal service call. Cutting-edge online connectivity tools and experienced technicians combine to allow Progent to resolve most IT problems rapidly and affordably. Progent is an industry leader in online troubleshooting and automated system monitoring.
- Compatibility with Mainstream VPN Products
Progent supports secure VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- 24-hour Support for High System Uptime
For companies with mission-critical applications, Progent can provide optional round-the-clock online support services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help ensure high network availability.
- Help Desk Services
Progent's Help Desk support services are intended especially for budget-conscious offices whose workers require instant recourse to a Help Desk service with effective phone support and complete escalation capability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of technical knowledge, fine tuned remote support tools, and familiarity with enterprise networking enable businesses to escape the pitfalls of exclusive dependence on smaller service organizations, independent freelance service providers, or limited internal resources.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Network Support from Progent?
- In-depth Expertise in Microsoft's Full Family of Server Platforms
Progent offers in-depth expertise for Microsoftís powerful server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support services, Windows Server 2008 R2 expertise, Windows 2003 Server upgrades, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Exchange Server 2010 support, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus MS SQL Server 2019 integration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for online support and on-site visits per minute. As a result, you owe just for delivered services. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and requires no monthly commitment for services delivered during regular working hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for fast fixes so you will not be tempted to allow minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their scope, Progent is able to focus on providing high-value services where Progent has little competition. Companies who utilize trusted freelance service providers or who maintain in-house support personnel benefit when Progent transfers information about critical technology and tested processes to make their IT environments more robust, protected, and productive.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to provide 24x7 system monitoring services powered by MS Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your information network from stressful and expensive availability losses.
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.