Fast Remote Support for Chicago Information Networks
Fast Remote Consulting for Chicago NetworksFor organizations in Chicago or anywhere in the state of Illinois, Progent provides online help for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online support to companies in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve complex infrastructure issues, as well as the services of CISSP-certified security experts to handle advanced security architecture and diagnostic jobs.

Progent's online support engineers offer exceptional leverage because they possess the practical experience and have access to the advanced tools required to resolve most information system problems rapidly. Efficient support reduces immediate expenses because solutions accumulate minimal billable minutes. Remote support also eliminates the cost of sending a consultant to your location. Your company benefits additionally in indirect costs by minimizing or eliminating network downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's advanced remote technical support experience is especially helpful in environments that rely on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an option.

Progent's billing model for remote help is designed to leverage your network support investment. Progent charges per minute for phone consulting, so you are invoiced just for the services that you actually get. In contrast to many online service companies, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute granularity and clean model for pricing avoid situations where fast solutions somehow turn into large tabs. Progent's penchant for dealing with technical issues efficiently means your business saves money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a collection of customized technologies and proven processes that ensure the highest level of efficiency for online consulting and troubleshooting for computer systems of any size. Progent offers secure VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the experts of Progent's remote service group to connect to your network remotely without compromising system security.

Progent's sophisticated technical support database application includes thorough histories describing the service that Progent's clients have received. Progent's authorized service personnel have access to the specifics of services rendered to every client by every Progent consultant. This history of trouble tickets and responses is structured as a quickly searchable proprietary database that enables Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's support grows daily. Progent's high-level certifications and close relationships with key vendors including Cisco and Microsoft make available additional massive technical support databases and allow quick access to manufacturers' in-house product engineers with the result that Progent's remote service experts can come up with the most efficient resolutions promptly.

Online support available from Progent to customers in Chicago and anywhere in the state of Illinois include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, flat-rate services designed to enable small and mid-size businesses to benefit from the same cutting-edge technology deployed by some of the world's top enterprises. The ProSight series of outsourced network management services addresses all critical facets of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis technology to defend endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the complete malware attack lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also help your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital files, applications and VMs that have become unavailable or corrupted due to component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security companies to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of analysis for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, track, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent consultant so all potential problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you’re making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your essential network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance consultant. The interview is intended to help assess your company's preparedness to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup/recovery system that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for special information technology programs. Progent's rates for longer-term development or consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these important fields of computer technology allows clients to complete critical initiatives within budget and on time. Progent's special remote consulting services include:

  • Help Desk Support
    Progent's Call Center support alternatives for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that manages all facets of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle challenging issues.

    Progent’s Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced service desk solution based on the top PSA platform for handling end-user service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Help Desk Call Center team of seasoned information technology consultants offers your clients in Chicago or anywhere in the state of Illinois immediate access to a large technical support group with extensive background delivering telephone-based help and online troubleshooting for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk recognition as a crucial enabler of business productivity, and Progent's policy is to fix and not merely record technical problems.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Experts staff provides phone-based professional consulting expertise and training in key application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft business applications including Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To find out more concerning Progent's expertise, customization, and training offerings, visit Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from a prior release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Chicago, or anywhere in the state of Illinois, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can configure SCOM to fit your business so your network maintenance is proactive and automated. By exposing potential problems before they evolve into network outages, automated monitoring can head off disruptive and costly service crises. Progent can also deploy network monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or networks that support a variety of OS platforms.
How Your Chicago Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent remote expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For offices and startups in Chicago or throughout the state of Illinois, Progent's online network support specialists are ready to deliver expert and cost-effective system help the instant your company needs it. More than 15 years of delivering online repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to solve IT problems rapidly while eliminating the cost and lost time that comes with on-premises service visits.

Even if your Chicago company relies on a regular independent support technician or employs an in-house organization that know how to deal with day-to-day computer issues, Progent’s Microsoft and Cisco certified engineers can still offer a convenient and seamless remote expansion of your local resources for situations when your regular service personnel either lack the time or the experience to handle unexpected system emergencies or especially complicated integration projects.

Benefits of Progent's IT Support for Organizations in Chicago
Progent's remote support services enable your Chicago company to enjoy the benefits of timely, expert IT support without the expense of managing a full-time IT organization. Your information system will acquire added business worth by becoming more reliable, productive, and secure. Advantages to your company include:

  • Convenient remote extension of your on-site IT resources
    With most organizations in Chicago or anywhere in Illinois, nearby network service resources, whether made up of freelance consultants or an internal maintenance staff, can solve the majority of technical issues. On the other hand, IT crises may spring up when your regular resources are too busy or unavailable, and some problems may involve technology that is unfamiliar to your local support personnel. In these instances, Progent's online support experts give you a convenient, fast, and budget-friendly solution to augment your local resources and to pass on valuable information to improve your capability to deal with downstream issues in-house.

  • Reduced Dependence on Individual Consultants
    For IT maintenance, smaller offices often rely on independent freelance consultants. While independent service people carry less overhead than big service firms and can often charge marginally less, they are often overextended, making it difficult to respond quickly to urgent situations. If a freelance consultant is occupied with another client, sick, on vacation, or in class, the lack of fallback personnel may force your business to wait for assistance during an IT crisis. As your company expands, system downtime and problems with critical software become more expensive. The budget you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent provides a ready source of reserve support expertise to insure your network stays up and running.

  • Build a Scalable Foundation for Smooth Growth
    Organizations often begin with an IT system created on a shoestring budget. Without a proper infrastructure, band-aid fixes often get thrown on top of an unstable foundation. As a network grows, stability and scalability issues can impede the productivity of the organization. These badly designed environments need careful assessment, intelligent strategic planning, and broad-based technical expertise to evolve to a network architecture that can provide the stable foundation to handle vital business demands and ease future expansion.

  • Interact with Problem Solvers Instead of Product Vendors
    Smaller organizations need guidance and technical training to negotiate an ever more complex maze of product options available for accelerating business success and enhancing efficiency. These companies hardly need a computer engineer who is trying to resell a specific vendor's technology. IT support and product sales can lead to a scenario where the recommended solution is built around a profitable technology instead of the true requirements of a client. Progent avoids these dilemmas by offering just services rather than products. This enables Progent to match IT expertise with the best interests of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of IT expertise, refined support software, and familiarity with enterprise networking enable offices to avoid the limitations associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier experts average more than a decade of real-world professional experience, at the front lines of IT support, executing a broad variety of IT projects for an extensive array of businesses. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support personnel. This guarantees that you get not only world-class IT help, but also a support engineer with proven methods for using computer knowledge to repair real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-premises visits by the minute. Consequently, you are billed just for delivered support. Progent does not impose a higher rate for off-hours or priority service, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no startup fee and requires no monthly commitment for services delivered during normal business hours. Many service organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for quick repairs so you won't be forced to allow less critical problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to resolve technical issues that are within their scope, Progent can concentrate on offering high-value services where Progent faces little competition. Companies who work with familiar freelance consultants or who maintain in-house IT personnel benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more reliable, secure, and productive.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to provide round-the-clock remote monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing possible problems before they cause downtime, system monitoring can save your IT network from stressful and expensive availability losses.
How Does Our Company Start Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.