Fast Remote Troubleshooting for Chicago Illinois Computer Networks
Fast Phone Support for Chicago NetworksFor businesses in Chicago Illinois, Progent offers online help for networks based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have delivered remote support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure problems, plus the assistance of CISA and CISSP-qualified security experts to handle high-level security design and diagnostic jobs.

Progent's remote support engineers provide excellent leverage due to the fact that they possess the real-world background and are equipped with the advanced technology necessary to solve most information system issues quickly. Efficient support reduces direct expenses since service calls use up fewer chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your company saves additionally with indirect costs by reducing or avoiding network downtime and related costs due to business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's advanced online consulting experience is especially important for organizations that depend on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an alternative.

Progent's billing policy for online help is designed to stretch your network support investment. Progent bills per minute for phone consulting, so you owe only for the services that you actually get. In contrast to typical online support firms, Progent asks for no startup surcharge or minimum fees. Progent's per-minute billing unit and clean policy for pricing save you from scenarios where fast repairs somehow turn into major bills. Progent's penchant for handling technical issues efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of customized tools and field-proven processes that promote the maximum level of effectiveness for online consulting and troubleshooting for information networks of all sizes. Progent offers secure VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to connect to your computer system without compromising corporate security.

Progent's proven service reporting system includes extensive documentation describing all service that Progent's clients have been provided. Progent's staff service personnel have access to the specifics of support provided to each Progent customer by any Progent consultant. This archive of problems and fixes is organized as a readily retrievable proprietary database that allows Progent's remote support experts to share their knowledge company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's extensive list of accreditations and working associations with key technology companies including Cisco and Microsoft make available other vast technical support databases and allow priority access to vendors' internal engineering staff with the result that Progent's online consulting experts can determine the best solutions in the least time.

Remote support provided by Progent to customers in Chicago Illinois include:

ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price services intended to allow small and mid-size businesses to benefit from the same best-of-breed technology deployed by many of the industry's top enterprises. Progent's ProSight suite of IT management outsourcing services addresses all critical aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's next generation behavior analysis tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup/restore product vendors to create ProSight Data Protection Services, a selection of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your backup processes and allow non-disruptive backup and rapid restoration of vital files/folders, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss resulting from hardware breakdown, natural disasters, fire, malware like ransomware, user error, ill-intentioned insiders, or application bugs. Managed backup services in the ProSight DPS portfolio include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these fully managed services are most appropriate for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management provide organizations of all sizes a flexible and affordable alternative for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving information network. In addition to maximizing the security and reliability of your IT network, Progent's software/firmware update management services permit your IT team to concentrate on more strategic projects and activities that derive the highest business value from your information network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication. Duo enables single-tap identity verification on iOS, Android, and other out-of-band devices. With Duo 2FA, when you sign into a protected application and give your password you are requested to confirm your identity on a unit that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be utilized as this added form of ID validation including a smartphone or watch, a hardware/software token, a landline phone, etc. You can register multiple verification devices. For more information about Duo identity authentication services, visit Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to provide centralized control and comprehensive security for your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage. Email Guard's onsite security gateway device adds a further layer of analysis for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent�s ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, monitor, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are kept current, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding appliances that need critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent�s server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your network running efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so that all looming problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you�re making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's ability to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient AV and backup environment that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract IT projects. Billing rates for longer-term development or consulting tasks are determined based on the level of expertise of the consultants involved. Progent's experience with these important fields of computer technology enables customers to execute critical projects within budget and on time. Progent's special remote engineering services include:

  • Call Center Services
    Progent's Help Desk programs for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve complex issues.

    Progent's Call Center consulting expertise can assist you in establishing an effective new Help Desk Call Center or improving your current one, selecting or customizing Help Desk application software to handle the unique requirements of your company, or adding occasional online personnel to supplement your existing Call Center resources to handle demanding scenarios such as software transitions, mass upgrades, or installing brand new applications.

    Progent's Call Center team of experienced network professionals provides your workers in Chicago Illinois instant assistance from a large network service group with years of experience offering telephone-based consulting and remote diagnostics for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Call Center recognition as a key driver of company productivity, and Progent's intent is to resolve rather than simply annotate network issues.

  • Applications Services: Education, Development, and Problem Solving
    Progent's Applications Experts Group can supply remote professional engineering expertise and training in specific application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, customization, and training for popular Microsoft business applications such as CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read additional information on Progent's consulting, custom programming, and education offerings, refer to Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts offer advanced online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of System Center2, expand or tune an existing one, migrate efficiently from a previous version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Chicago Illinois online hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can customize SCOM to fit your environment so that your computer maintenance is proactive rather than reactive. By exposing possible issues before they evolve into crashes, remote monitoring can minimize inconvenient and costly network failures. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Windows systems, or environments that support a combination of operating systems.
How Your Chicago Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent online help with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Chicago Illinois, Progent's phone-based network support engineers are ready to deliver professional and economical IT support the moment your business needs it. More than 15 years of offering remote repair services has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine online access tools to solve computer problems quickly while eliminating the cost and lost productivity that comes with on-site service visits.

Even if your Chicago organization has a regular independent support technician or employs an in-house organization that know how to deal with the majority of network problems, Progent's Microsoft certified consultants are available to provide an easy and transparent virtual extension of your local resources in cases when your regular service personnel either lack the availability or the expertise to address unexpected network crises or particularly complicated integration problems.

Features of Progent's Online Computer Support for Chicago Illinois
Progent's online support, remote repair, network security consulting, and network administration services offer offices in Chicago Illinois the greatest leverage for your IT budget. Whether you require occasional telephone support and remote troubleshooting or full-time Help Desk call center support and network administration, Progent's experts can deliver your business enterprise-level network support while allowing you to eliminate the cost and hassle of running a full-service in-house IT organization. Key features of Progent's National Remote Support services include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, depth of IT experience, refined support tools, and familiarity with corporate IT allow offices to escape the pitfalls of excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

How Does My Business Begin Getting Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.



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