Immediate Remote Technical Support for Chicago Illinois Information Networks
Urgent Online Help for Chicago SystemsFor businesses in Chicago Illinois, Progent provides remote help for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to solve challenging networking problems, as well as the assistance of CISA and CISSP-certified security experts to handle advanced security design and troubleshooting jobs.

Progent's remote support engineers provide excellent leverage due to the fact that they have the real-world background and are equipped with the advanced tools needed to resolve most network problems rapidly. Efficient support reduces direct costs since service calls accumulate minimal chargeable minutes. Online support also avoids the expense of dispatching an engineer to your site. Your organization benefits additionally in incidental expenses by reducing or avoiding network downtime and related costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's advanced remote consulting expertise is especially important in environments that are dependent on public clouds for vital infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be useful.

Progent's billing policy for online help is designed to leverage your network support investment. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the services that you receive. In contrast to many remote support companies, Progent requires no service activation charge or minimum payments. Progent's one-minute billing unit and clean policy for pricing eliminate situations where speedy. minor fixes somehow end up as substantial bills. Progent's penchant for dealing with technical issues efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of customized technologies and proven methodologies that allow the maximum degree of efficiency for online help and repair for computer networks of all sizes. Progent's online support team can interface to your company's environment remotely without compromising system security.

Progent's sophisticated technical support database application stores detailed histories of the support that Progent's clients have received. Progent's team consultants have access to the history of services provided to every client by every engineer. This history of trouble tickets and solutions is stored as a quickly exploitable support knowledge base that allows Progent's remote support experts to share their experiences company-wide to make sure that the quality of Progent's technical support improves over time. Progent's high-level certifications and working associations with important industry leaders such as Cisco and Microsoft open up other vast technical support databases and allow fast access to manufacturers' in-house support staff with the result that Progent's remote service specialists can come up with the best resolutions promptly.

Remote support services available from Progent to companies in Chicago Illinois include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, subscription-based managed services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions used by some of the world's leading corporations. Progent's ProSight line of outsourced network management services addresses all key facets of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses advanced remote monitoring and management technology to keep your network running at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management staff and your Progent engineering consultant so that any looming problems can be addressed before they can disrupt productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based platform for managing your network, server, and desktop devices by offering tools for streamlining common time-consuming jobs. These can include health checking, update management, automated repairs, endpoint configuration, backup and recovery, anti-virus defense, secure remote access, standard and custom scripts, asset inventory, endpoint profile reporting, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM spots a serious issue, it sends an alarm to your designated IT management personnel and your assigned Progent consultant so potential problems can be taken care of before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that require important software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of in-depth reporting tools created to work with the industry's top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup technology companies to create ProSight Data Protection Services, a family of management outsourcing plans that deliver backup-as-a-service. ProSight DPS products manage and track your backup processes and allow transparent backup and fast recovery of important files/folders, apps, system images, and VMs. ProSight DPS helps you protect against data loss resulting from equipment breakdown, natural calamities, fire, malware like ransomware, human error, ill-intentioned insiders, or software glitches. Managed services in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these fully managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security vendors to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you sign into a secured application and enter your password you are asked to confirm who you are on a device that only you possess and that uses a different ("out-of-band") network channel. A wide range of out-of-band devices can be utilized for this second means of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may register multiple validation devices. For more information about ProSight Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Help Desk: Outsourced and Shared IT Support Center Services
    Progent's Co-managed Service Desk provides a seamless supplement to your core support organization. User interaction with the Help Desk, delivery of support, problem escalation, trouble ticket creation and updates, performance measurement, and management of the service database are cohesive whether incidents are resolved by your corporate support resources, by Progent, or a mix of the two. You have complete versatility to expand or shrink your part of technical support work as circumstances demand. Progent provides startup deployment and provisioning of the professional services PSA software plus workflow documentation, validation and education. To learn more about ProSight Shared Support, refer to ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior machine learning tools to defend endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching AV tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to manage the complete threat progression including filtering, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering via leading-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer businesses of any size a flexible and affordable alternative for evaluating, testing, scheduling, implementing, and tracking updates to your dynamic information network. In addition to optimizing the security and functionality of your computer environment, Progent's software/firmware update management services permit your IT staff to concentrate on more strategic initiatives and activities that derive the highest business value from your network. Learn more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an objective assessment of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your core network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security requirements, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's preparedness either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing cybersecurity posture and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup environment that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for special information technology programs. Billing charges for longer-term consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these important fields of computer technology allows clients to execute critical initiatives economically and on time. Progent's special remote engineering services include:

  • Help Desk Support
    Progent's Call Center support programs for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all facets of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve the most problems.

    Progent's Co-managed Help Desk services allow your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution built around the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Help Desk staff of seasoned information technology consultants gives your workers in Chicago Illinois instant contact with a large support resource with substantial background delivering phone help and online repair service for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk Call Center perception as a significant enabler of company productivity, and Progent's goal is to fix and not just record technical problems.

  • Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group provides phone-based advanced engineering expertise and training in special application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting expertise, programming, and training for familiar Microsoft applications including Microsoft CRM, Office Project, Microsoft 365 Word, and Office Excel. To find out more about Progent's consulting, customization, and training offerings, go to Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants can provide advanced online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of Microsoft System Center2, expand or optimize an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Chicago Illinois remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can customize SCOM to accommodate your business so that your network support is proactive rather than reactive. By uncovering emerging issues before they result in crashes, remote monitoring can head off inconvenient and costly network crises. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or environments that incorporate a combination of platforms.
How Your Chicago Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and startups in Chicago Illinois, Progent's phone-based network support engineers can deliver effective and cost-effective IT support the moment your company needs it. More than 20 years of offering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine online connectivity technology to fix computer problems quickly while eliminating the cost and lost time that comes with on-site service calls.

Even if your Chicago office has a regular independent support technician or employs an in-house organization that can handle common network issues, Progent's Microsoft certified consultants can provide an easy and seamless virtual expansion of your local resources in cases when your regular IT support personnel either don't have the time or the experience to resolve unexpected system crises or especially complex integration projects.

Benefits of Progent's IT Support for Organizations in Chicago Illinois
Progent's online network troubleshooting services allow your Chicago organization to have the benefits of on-call, enterprise-level IT support without the expense of maintaining an in-house IT organization. Your information system will acquire greater strategic worth by being more available, efficient, and secure. Advantages to your business include:

  • Seamless virtual expansion of your local support resources
    With most businesses in Chicago Illinois, local computer support providers, whether made up of independent consultants or an in-house maintenance staff, can resolve typical network issues. However, serious problems sometimes occur when your regular resources are overstretched or absent, and some problems may stem from technology that is beyond the scope of your local service technicians. In these situations, Progent's online service experts give you an easy, quick, and affordable solution to augment your local help and to transfer valuable knowledge to increase your ability to handle downstream issues in-house.

  • Reduced Dependence on Freelance Consultants
    For IT support, smaller organizations commonly depend on independent freelance consultants. While independent service people carry less overhead than larger service firms and can often charge marginally less, they are sometimes stretched too thin, making it impossible to respond quickly to urgent situations. If an independent service provider is busy with another customer, sick, on a trip, or in training, the lack of reserve personnel may require your company to wait for assistance during an IT crisis. As your business grows, network downtime and problems with vital software are more expensive. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides a dependable source of reserve service experts to insure your IT system stays available.

  • Build a Scalable Foundation for Seamless Growth
    Businesses often begin with an information architecture created on a modest budget. Without a robust infrastructure, slap-dash repairs can get piled on top of a shaky foundation. As a company grows, stability and scalability issues can impede the productivity of the organization. These poorly designed environments need careful assessment, intelligent long-term planning, and broad-based IT knowledge to upgrade to a system architecture that can offer the stable foundation to handle critical business demands and facilitate downstream growth.

  • Interact with Problem Solvers Rather Than Product Resellers
    Smaller businesses require advice and technical education to navigate through an ever more complicated maze of product options available for accelerating business success and enhancing efficiency. Businesses hardly need a network consultant who is attempting to earn a commission on a specific vendor's technology. IT support and product sales can result in a scenario where the recommended solution is built around a profitable technology instead of the true needs of a business. Progent eliminates these conflicts of interest by offering just services rather than products. This allows Progent to align technical consulting with the best needs of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of technical knowledge, refined support tools, and familiarity with enterprise networking enable companies to avoid the pitfalls of exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

How Does My Business Start Getting Online Computer Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.



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