Fast Online Technical Support for Chicago Illinois Information Networks
Fast Phone Technical Support for Chicago SystemsFor organizations in Chicago Illinois, Progent offers remote help for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided remote support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve challenging infrastructure problems, as well as the services of CISSP-accredited cybersecurity experts to help with high-level security design and troubleshooting jobs.

Progent's remote support experts provide exceptional leverage due to the fact that they have the real-world experience and have access to the advanced tools necessary to solve most information system issues quickly. Efficient support reduces immediate costs since solutions use up minimal billable minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your organization saves even more in indirect expenses by minimizing or avoiding system downtime and associated costs stemming from business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's extensive remote consulting know-how is particularly valuable in environments that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an option.

Progent's billing policy for online help is designed to stretch your IT service investment. Progent charges on a per-minute basis for phone consulting, so you owe just for the services that you actually get. Unlike typical online support organizations, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for billing prevent scenarios where speedy. minor fixes manage to turn into big invoices. Progent's penchant for solving technical issues quickly means you saves money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered a set of customized technologies and field-tested processes that ensure the highest level of efficiency for remote technical support and troubleshooting for IT networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the staff of Progent's online support team to connect to your computer system without compromising network security.

Progent's advanced service database system keeps comprehensive records of all support that Progent's customers have been provided. Progent's staff service personnel have access to the specifics of assistance rendered to every Progent customer by any Progent engineer. This archive of anomalies and responses is organized as a readily retrievable support knowledge base that allows Progent's remote technical professionals to share their experiences with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's high-level certifications and close relationships with important technology companies such as Cisco and Microsoft open up additional massive support knowledge bases and permit priority response from manufacturers' internal support staff so Progent's online consulting experts are able to determine the best resolutions promptly.

Remote support offered by Progent to companies in Chicago Illinois include:

ProSight Flat-rate IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price services intended to enable small and mid-size businesses to benefit from the same cutting-edge technology used by some of the industry's leading corporations. The ProSight series of network monitoring and management services covers all critical facets of information technology such as email protection, security and compliance, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the entire threat lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup technology vendors to produce ProSight Data Protection Services (DPS), a family of subscription-based management offerings that provide backup-as-a-service. ProSight DPS services automate and monitor your backup operations and enable non-disruptive backup and rapid restoration of vital files, applications, system images, plus virtual machines. ProSight DPS helps you recover from data loss caused by equipment failures, natural calamities, fire, cyber attacks like ransomware, user mistakes, ill-intentioned insiders, or application bugs. Managed backup services in the ProSight DPS product line include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these managed backup services are most appropriate for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer businesses of any size a versatile and affordable solution for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information network. In addition to maximizing the protection and functionality of your computer environment, Progent's patch management services allow your IT team to focus on more strategic initiatives and activities that derive the highest business value from your network. Find out more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo supports single-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you sign into a secured online account and enter your password you are asked to confirm who you are on a unit that only you have and that is accessed using a different network channel. A wide range of out-of-band devices can be utilized as this added means of ID validation such as a smartphone or watch, a hardware token, a landline telephone, etc. You can register several verification devices. To find out more about ProSight Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security companies to provide centralized control and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, enhance and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating devices that need critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system running efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so that any potential problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your essential network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, better compliance with data security requirements, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's preparedness to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup/recovery system that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract information technology projects. Progent's charges for longer-term consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these important areas of computer technology enables clients to complete major projects economically and on schedule. Progent's special online engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk programs for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all aspects of online desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progentís Help Desk Co-management services allow your business to share the load for Help Desk services transparently between your IT team and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution built around the top PSA tool for managing service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Help Desk Call Center team of experienced information technology professionals offers your clients in Chicago Illinois immediate communication with a reliable network service resource with extensive background delivering telephone-based consulting and remote repair service for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center perception as a solid driver of business performance, and Progent's target is to fix rather than just report network issues.

  • Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Experts staff offers phone-based advanced engineering support and education in special business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting, custom development, and education for popular Microsoft applications including CRM, Project, Office Word, and Office Excel. To learn additional information about Progent's consulting, custom development, and education services, refer to Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Chicago Illinois online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your environment so that your network maintenance is proactive and automated. By uncovering emerging issues before they expand into full-scale emergencies, proactive monitoring can ward off stressful and expensive network breakdowns. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems based on a variety of platforms.
How Your Chicago Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency remote support with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Chicago Illinois, Progent's phone-based network support engineers can provide expert and economical IT help the instant your company has to have it. More than a decade of offering remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to solve network problems rapidly while eliminating the expense and lost time that comes with on-site service visits.

Even if your Chicago organization deals with a local freelance consultant or employs a full time organization that can handle the majority of network issues, ProgentÔŅĹs Microsoft and Cisco certified consultants are available to provide an easy and transparent remote extension of your on-site resources for situations when your usual service personnel either lack the bandwidth or the expertise to solve sudden network emergencies or particularly complex integration projects.

Details of Progent's Remote Network Services for Chicago Illinois
Progent's online help, remote troubleshooting, system security consulting, and system management services offer companies in Chicago Illinois the greatest leverage for your support budget. Whether you need occasional phone support and remote troubleshooting or ongoing Help Desk services and network administration, Progent's professionals can provide your business world class IT support while allowing you to eliminate the expense and administration overhead of carrying a large internal IT staff. Key features of Progent's online help program include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of technical knowledge, refined support tools, and familiarity with enterprise networking enable companies to avoid the limitations of exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier consultants average more than ten years of real-world professional background, in the trenches of IT service, executing a broad range of technical projects for an extensive mix of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its support personnel. This ensures that you get not just expert technical capability, but also a consultant with field-tested methods for applying computer knowledge to solve actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-site help by the minute. As a result, you are billed just for delivered services. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no initialization charge and asks no monthly commitment for support services delivered during normal business hours. Many support firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast solutions so you will not be tempted to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to resolve problems that are within their scope, Progent is able to focus on providing hard-to-find services where Progent has few competitors. Companies who utilize familiar independent service providers or who maintain in-house IT staffs benefit when Progent passes on information about new technology and proven methodologies to make their networks more reliable, secure, and productive.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to offer 24x7 system monitoring services based on MS System Center Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By anticipating possible problems before they result in lost productivity, system monitoring can keep your IT network from stressful and costly service disruptions.
How Does My Business Start Receiving Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.



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