Immediate Remote Troubleshooting for Chicago Illinois IT Networks
Immediate Phone Support for Chicago NetworksFor businesses in Chicago Illinois, Progent offers remote help for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to handle challenging infrastructure issues, plus the services of CISSP-accredited security experts to handle advanced security architecture and troubleshooting jobs.

Progent's remote support experts offer exceptional value due to the fact that they possess the practical experience and have access to the advanced technology needed to resolve most information system problems quickly. This reduces immediate expenses because service calls use up fewer billable minutes. Remote help also eliminates the expense of dispatching a consultant to your location. Your company benefits even more with incidental expenses by minimizing or eliminating system downtime and associated costs stemming from business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced online consulting expertise is especially helpful in environments that depend on public clouds for critical network infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an alternative.

Progent's pricing policy for online help is structured to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you owe exclusively for the support that you receive. Unlike many remote service organizations, Progent imposes no service activation charge or minimum job duration. Progent's per-minute billing unit and clean model for pricing do away with situations where fast repairs somehow end up as major bills. Progent's penchant for solving problems quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a set of optimized tools and field-proven methodologies that promote the highest level of efficiency for online engineering help and repair for IT networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the staff of Progent's remote service group to access your network remotely without violating corporate security.

Progent's sophisticated customer support database application includes extensive records describing all service that Progent's clients have received. Progent's staff consultants have access to the history of assistance rendered to every client by every engineer. This archive of issues and fixes is structured as an easily exploitable proprietary knowledge base that permits Progent's online support experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and close relationships with important technology companies such as Cisco and Microsoft open up additional massive technical databases and permit priority access to vendors' in-house support staff with the result that Progent's online service specialists are able to arrive at optimal solutions in the least time.

Online support services available from Progent to customers in Chicago Illinois include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate managed services intended to allow small and medium-size organizations to benefit from the same advanced IT solutions used by many of the industry's leading corporations. Progent's ProSight suite of network management outsourcing services covers all critical facets of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching AV tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the entire malware attack progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you prove compliance with government and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital data, applications and VMs that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper layer of inspection for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding devices that need critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT staff and your Progent engineering consultant so all potential issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you’re planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an objective assessment of the overall health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery expert. The interview is intended to assess your company's ability to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup/recovery system that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special IT programs. Billing charges for ongoing development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's experience with these important fields of information technology allows customers to execute major initiatives within budget and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center programs for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle complex issues.

    Progent's Help Desk Call Center consulting support can guide you in creating an effective new Call Center or improving your established organization, evaluating or modifying Call Center application software to address the unique needs of your company, or adding occasional phone support staff to work with your existing Call Center group to handle demanding situations such as software transitions, mass updates, or installing brand new business software.

    Progent's Call Center staff of experienced information technology professionals provides your computer users in Chicago Illinois immediate access to a large technical support group with extensive experience providing telephone-based support and online diagnostics for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk recognition as a significant driver of business performance, and Progent's goal is to fix rather than simply annotate technical issues.

  • Business Applications Services: Education, Programming, and Integration
    Progent's Applications Consulting staff offers online advanced engineering expertise and training in special application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, programming, and training for familiar Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For more concerning Progent's expertise, programming, and education offerings, go to Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Chicago Illinois remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager for your business so that your network support is proactive and automated. By anticipating potential trouble spots before they result in crashes, system monitoring can minimize inconvenient and costly network breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems based on a variety of operating systems.
How Your Chicago Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Chicago Illinois, Progent's phone-based computer support specialists can provide effective and affordable system help the moment your company needs it. More than 15 years of delivering online tech support has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to fix network problems rapidly while avoiding the expense and lost time that comes with on-site support calls.

Even if your Chicago business has a regular independent support technician or maintains a full time organization that know how to handle the majority of network problems, Progent’s Microsoft and Cisco certified consultants can provide an easy and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to handle sudden network crises or especially challenging integration problems.

Benefits of Progent's Network Help for Companies in Chicago Illinois
Progent's online network troubleshooting services allow your Chicago organization to realize the benefits of on-call, enterprise-class IT support without the expense of managing a full-time IT staff. Your information system will derive added business worth by being more reliable, efficient, and secure. Benefits to your company include:

  • Convenient remote expansion of your local IT resources
    With most companies in Chicago Illinois, nearby network service resources, whether consisting of freelance consultants or an in-house IT staff, can resolve the majority of network issues. However, major troubles may spring up when local resources are too busy or absent, and some trouble may be associated with technology that is beyond the scope of your usual support technicians. In these cases, Progent's online support experts offer a convenient, fast, and budget-friendly solution to augment your local help and to transfer useful information to increase your ability to handle downstream problems in-house.

  • Less Reliance on Freelance Consultants
    For IT maintenance, smaller organizations often depend on independent freelance consultants. While independent consultants have less overhead than larger support companies and can afford to charge lower rates, they are occasionally overextended, making it difficult to respond quickly to crisis situations. If a freelance consultant is occupied with another client, sick, on a trip, or in class, the lack of reserve help may force your company to wait for assistance during an IT crisis. As your business expands, system unavailability and problems with vital applications are more expensive. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers a ready source of reserve service experts to make sure your network remains available.

  • Create a Scalable Foundation for Smooth Growth
    Organizations typically begin with an IT architecture implemented on a shoestring budget. Lacking a strong infrastructure, slap-dash repairs often get piled onto a shaky foundation. As a company grows, stability and expandability issues can hinder the success of the organization. Such badly designed systems require proper analysis, intelligent strategic planning, and extensive IT expertise to upgrade to a network infrastructure that can provide the solid foundation to meet current business requirements and simplify downstream expansion.

  • Interact with Solution Providers Instead of Technology Vendors
    Smaller offices need advice and technical education to navigate through an increasingly complex maze of product options capable of promoting business growth and enhancing efficiency. These companies do not need a network engineer who is motivated to resell a specific vendor's products. IT support and product selling can lead to a scenario where the recommended solution is built around a predetermined technology rather than the true requirements of a business. Progent eliminates these dilemmas by offering only services rather than products. This enables Progent to align IT expertise with the real needs of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of IT background, fine tuned support software, and understanding of corporate IT allow companies to escape the limitations associated with excessive dependence on smaller service firms, individual freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

How Does Our Company Begin Getting Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.



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