Expanding your remote workforce may have a major impact on IT architecture, security, and corporate processes. Progent has 20 years of experience helping small and mid-size businesses to design, configure, manage, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Chicago organization to pick the appropriate tools and adhere to best practices in creating and maintaining a safe virtual office solution for telecommuters that promotes collaboration and returns top value. Progent can provide support services ranging from on demand expertise for helping you over occasional technical bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can help Chicago, Illinois businesses to with any aspect of creating a high-functioning telecommuting ecosystem by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud connectivity, Help Desk outsourcing, security monitoring, data protection solutions, and streamlined management.

Video Conferencing for Teleworkers
A broad selection of voice/video conferencing platforms from leading vendors support online discussions, video and voice conferencing, chat, and content sharing for both local workers and telecommuters. Many organizations use multiple conferencing products to accommodate their various partners and clients. Progent's communications experts can help your organization to manage your existing conferencing ecosystem and optimize the experience of your remote workforce.

  • Skype for Business is Microsoft's popular unified communications platform that enables presence, IM, audio and video conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified consultants who can assist you to set up and maintain Skype for Business client software to accommodate your remote workforce. To learn more about Progent's support expertise for Skype for Business, refer to Skype for Business consulting services.
  • FaceTime is Apple's multiuser video phone platform for compatible iOS and macOS devices. FaceTime works on Wi-Fi or cellular Internet connections. Later versions of FaceTime support up to 32 concurrent users for video calls. To learn more about Progent's consulting services for FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for most desktop or mobile devices. Delivered via Cisco's Webex Cloud, Webex services include sharing granular content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint, network-based capture, plus revision and playback for future reference. To learn more about Progent's consulting services for Cisco Webex and for other IP video solutions from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conversations, contacts, and information with capabilities such as IP voice and video calling, persistent threaded chat, plus file sharing. For details about Progent's support services for Microsoft Teams as well as for additional Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting expertise for these products and help your business to tune your network architecture to run them.

Contact Progent for Telecommuter Support Services
To contact Progent about building and managing an efficient work-from-home environment for your Chicago, Illinois organization, phone 1-800-993-9400 or visit Contact Progent.



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