Expanding your telecommuter workforce can have a major impact on network infrastructure, security/compliance, and corporate workflows. Progent has two decades of experience assisting SMBs to plan, deploy, manage, optimize, and troubleshoot IT environments that support a remote workforce. Progent can help your Chicago company to select the appropriate tools and adhere to best practices in creating and operating a secure virtual ecosystem for telecommuters that promotes collaboration and delivers top business value. Progent can provide support services ranging from on demand guidance for helping you over challenging technical bottlenecks to full project management or co-management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Chicago, Illinois businesses to with any facet of building a high-performing remote work ecosystem by providing infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, cloud connectivity, helpdesk services, security and compliance, data protection solutions, and streamlined management.

Voice/Video Conferencing for Remote Workers
A wide range of video conferencing products from major technology companies support virtual meetings, video and voice conferencing, chat sessions, and screen sharing for both onsite workers and teleworkers. Many organizations use multiple conferencing products to accommodate their various partners and customers. Progent's communications experts can help you to maintain your existing conferencing ecosystem and enhance the productivity of your remote employees.

  • Skype for Business is Microsoft's leading unified communications platform that enables real-time presence, instant messaging, voice and video calling and conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified specialists who can assist your company to set up and maintain Skype for Business client software to accommodate your remote employees. To learn more about Progent's consulting expertise for Skype for Business, visit Skype for Business consulting experts.
  • FaceTime is Apple's group video calling app for compatible iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Current versions of FaceTime allow as many as 32 concurrent users for voice/video sessions. To learn more about Progent's consulting services for FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for virtually all desktop or mobile devices. Offered via Cisco's Webex Cloud platform, Webex services include sharing granular content or screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, network-based recording, plus editing and playback for future reference and training. For details about Progent's support services for Cisco Webex as well as for other IP video products from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conferencing, contacts, and content with capabilities such as IP voice and video calling, persistent chat, plus file sharing. To learn more about Progent's support expertise for Microsoft Teams and for other Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
  • Other Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging expertise for these products and assist you to optimize your WAN infrastructure to host them.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining a productive work-from-home environment for your Chicago, Illinois business, phone 1-800-993-9400 or go to Contact Progent.

An index of content::

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    Progent's Cisco certified network infrastructure experts offer high-level support services for Cisco Unified Communications Manager (previously CallManager). Progent can assist your organization to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and deploy UCS server failover systems.

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    Progent's Microsoft-certified consultants can help your organization to maintain System Center 2007 Configuration Manager (SCCM 2007) to simplify operations, improve security and compliance, and increase productivity by ensuring that critical applications stay current, tracking licensing, and monitoring resource usage profiles so you can make smart purchasing choices. When you are set to upgrade your SCCM 2007 device management ecosystem, Progent can assist you to plan and carry out an efficient migration to System Center 2012 Configuration Manager.

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    Altaro VM Backup from Hornetsecurity offers small and mid-size organizations a dependable and affordable platform for backing up and restoring Hyper-V and VMware-powered VMs. Altaro VM Backup can be used for local, offsite, distributed, and cloud-hosted architectures and also supports low-cost backup to Microsoft Azure storage. Altaro VM Backup protects against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide array of remote or onsite consulting services to assist you to design, install, manage and troubleshoot a comprehensive backup and disaster recovery solution based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a fully managed backup/restore service powered by on Altaro VM Backup.

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    Progent provides technical support for medium size companies with 100 to 250 system clients. The mid-size business or office has typically been an overlooked segment of the market for network support services. The overhead and support access practices of major outside service organizations make them excessively expensive for the typical mid-size company or small medium business (SMB), which commonly relies on a minimal IT budget with which to maintain an information system whose complexity and sophistication are frequently comparable to the networks of much larger companies. Progent's support delivery model, which takes great advantage of online service, virtual office technology and 24x7 network monitoring, dramatically reduces the network support expenses of an SMB while offering the mid-size organization with enterprise-level support from certified, world-class experts knowledgeable in a broad range of midsized business network solutions. If your medium size company or small business is searching for the quality of IT support appropriate by a medium size office without paying big-company prices, contact Progent.

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    Network monitoring commonly entails observing a system's resource usage to help identify throughput backups or troubleshoot hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free network monitoring utilities that run under Linux or UNIX and can be used to monitor mixed-platform environments where Linux and Windows coexist. Progent's network support engineers can show you how to use both these programs to tune and troubleshoot your network. Progent's UNIX consulting professionals provide small companies and programmers help with administering and servicing UNIX and Linux networks that coexist with Windows-based products.

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    Windows, UNIX, Solaris Help and Support

    If your business runs a UNIX, Linux, or Sun Solaris network or a multi-OS computer system, Progent's CISM and ISSAP-premier security specialists can help your entire enterprise in a wide array of security areas such as security management procedures, security design and models, access control systems and techniques, applications development security, operations security, physical security, telecommunications, infrastructure and web security, and workplace recovery planning. CISM, CISSP and ISSAP define the basic skills and international standards of performance that network security managers are required to master. These accreditations offer IT management the assurance that those who have achieved their CISM or ISSAP qualification have demonstrated the experience and knowledge to offer world-class security support and engineering help.

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  • Software Recovery Solaris Online
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    Progent offers national remote phone support and consulting services for businesses who run UNIX, Linux, or Sun Solaris environments or whose information systems feature a mix of UNIX/Linux and Microsoft Windows technology. Online IT help offers optimum return for your information technology dollar by protecting client efficiency and shortening the hours billed for computer repair services. Sophisticated online support utilities and experienced service specialists and engineers combine to enable Progent to solve the majority of network issues without squandering time and money by going to your site. In the vast majority of situations your network issues can be dealt with by telephone or via a mix of phone support and online access. Progent can offer the services of Cisco CCIE network engineers and CISA and CISM premier security specialists to assist you with the most difficult system problems.

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  • Online Consulting Microsoft Windows 2000
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    Progent's certified Windows 2000 Server experts offer computer help and IT consulting services for the entire family of .NET Servers, Windows 2000 Server, and Windows 2003 Server. Progent's Windows 2000 Server configuration, update, and support services include network design, installation, documentation, local and off-site technical support, Help Desk outsourcing, expert security analysis, turn-key outsourcing, and cost-effective co-sourcing.

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  • Amazon EC2 instances Development Firm
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    Progent can provide cost-effective online consulting to help businesses of any size to access Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can assist your IT team with every phase of Amazon AWS migration and troubleshooting including requirements analysis, readiness assessment, architectural design and review, testing, configuration, centralized administration, performance tuning, software license management, backup/restore solutions, and security.

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