For small and midsize businesses in Chicago Illinois, Progent provides technical support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided online support to businesses in every state in the United States. (See Progent's client testimonials). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for challenging connectivity problems, plus the assistance of CISA and CISSP-certified security engineers to help with advanced security architecture and business continuity planning.
Progent's remote technical support services offer exceptional leverage because they have the practical background and the sophisticated technology to solve most information system problems rapidly. Efficient support lowers direct costs because service calls take up a smaller number of chargeable minutes. Remote support also eliminates the expense of dispatching a consultant to your location. Your organization benefits even more with incidental costs by minimizing or eliminating network downtime and related costs stemming from business disruption, disgruntled clients, idle workers, and de-focused executives.
Progent's billing policy for online help is structured to maximize the impact of your IT service dollar. Progent bills by the minute for phone assistance, so you are billed exclusively for the support that you actually get. Unlike typical remote service firms, Progent asks for no service activation fee or minimum fees. Progent's one-minute billing unit and clean model for billing eliminate situations where speedy. minor repairs somehow turn into large invoices. Progent's penchant for dealing with technical issues quickly translates into your company saving cash.
Progent's Remote Support Technologies
Over time, Progent has refined a set of customized technologies and field-proven processes that ensure the highest degree of effectiveness for online technical support and repair for small company computer networks. Progent offers protected Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology allows the experts of Progent's online support team to interface to your company's computer system remotely without violating corporate security.
Progent's proprietary service reporting application includes thorough records for the support that Progent's customers have received. Progent's team consultants have access to the records of all help rendered to every Progent customer by any Progent consultant. This archive of problems and resolutions is structured as a readily searchable internal knowledge base that enables Progent's remote support engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's support improves daily. Progent's high-level certifications and close associations with major vendors including Cisco and Microsoft permit access to other vast technical support databases and allow fast response from manufacturers' internal product engineers so Progent's online service experts are able to arrive at optimal resolutions promptly.
Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone services in Chicago Illinois or to find out more about Progent's online support options, call Progent at
Remote Network Support Services Available from Progent
Progent's remote consulting engineers possess advanced credentials in an extensive set of disciplines. This breadth of technical skills allows Progent's consultants to manage practically any crisis likely to take place in a small business information system. Certificates earned by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, and Design Associate.
To provide assistance to businesses with multi-platform environments, Progent also provides access to engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Remote support services provided by Progent to companies in Chicago include:
Progent's UNIX/Linux support engineers can provide urgent online assistance for resolving anomalies affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:
Progent in addition can deliver a wide range of online desktop support services including Microsoft Windows 7 migration help, moving to 64-bit workstation applications, integrating Office 2010, and automating desktop configuration.
Progent's Help Desk Co-management services allow your IT organization to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution built around the top PSA tool for handling service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Call Center consulting services can guide you in building an efficient new Help Desk or revamping your current one, selecting or modifying Help Desk software products to address the unique requirements of your company, or providing temporary online personnel to work with your existing Call Center team to handle high-demand situations such as software transitions, mass updates, or installing new applications.
Progent's Help Desk Call Center team of seasoned network consultants gives your clients in Chicago Illinois instant communication with an efficient technical support group with years of experience offering telephone-based consulting and online repair service for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Call Center the reputation as a significant contributor to company success, and Progent's aim is to resolve rather than simply annotate IT issues.
Progent's Mac professionals can nurture the artistic facets of Apple Mac computing by offering phone-based consulting support and training in graphics, sound, and motion video. Progent's support professionals can provide expertise in a variety of Apple Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with special procedures like scanning or digitizing audio or video or putting together an audio/video production studio.
Online Network Monitoring Services
Progent offers businesses in Chicago Illinois online network monitoring services based on MS Operations Manager network monitoring and reporting, adapted by Progent to accommodate your environment so your computer support is proactive rather than reactive. By spotting potential problems before they result in network outages, remote monitoring can avoid inconvenient and expensive information system failures. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or networks that incorporate multiple operating systems.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
City | Address | Phone | Link |
Chicago | 500 North Michigan Avenue Chicago, IL 60611 United States |
(312) 800-0223 | Chicago Network Support Services |
Downers Grove | 1431 Opus Place, Suite 110 Downers Grove, IL 60515 United States |
(331) 251-1422 | Downers Grove Network Support Services |
Schaumburg | 1900 E Golf Rd, Suite 950 Schaumburg, IL 60173 United States |
(847) 944-8599 | Schaumburg Network Support Services |
Skokie | 5250 Old Orchard Rd, Suite 300 Skokie, IL 60077 United States |
(224) 534-2088 | Skokie Network Support Services |