For small companies located in Chicago or anywhere in the state of Illinois, Progent offers technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Windows platforms. Progent has provided online support to businesses in every state in the U.S. (See Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE network specialists for complex infrastructure problems, plus the assistance of CISSP and CISM-accredited security engineers to help with high-level security architecture and business continuity preparedness.
Progent's online technical support engineers offer exceptional leverage because they are equipped with the practical background and the advanced technology to resolve the majority of network issues rapidly. Efficient support reduces direct costs since solutions accumulate fewer billable minutes. Remote help also avoids the expense of sending a consultant to your location. Your organization benefits even more with incidental expenses by minimizing or avoiding network downtime and associated costs resulting from business disruption, disgruntled clients, unproductive workers, and distracted management.
Progent's pricing model for remote support is structured to maximize the impact of your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are charged just for the services that you receive. In contrast to many online support companies, Progent requires no service activation charge or minimum payments. Progent's per-minute granularity and clean policy for pricing avoid situations where speedy. minor fixes somehow turn into large invoices. Progent's penchant for handling problems efficiently translates into your company spending less cash.
Progent's Remote Service Tools
Over time, Progent has refined an arsenal of customized technologies and field-proven methodologies which promote the highest degree of effectiveness for online help and troubleshooting for small business IT systems. Progent offers safe Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN connectivity allows the staff of Progent's remote service group to connect to your network remotely without breaching corporate security.
Progent's proprietary customer support reporting application keeps thorough records for all support that Progent's customers have been provided. Progent's staff engineers have access to the specifics of support rendered to each client by any consultant. This archive of problems and fixes is structured as a readily searchable proprietary database that permits Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the value of Progent's technical support improves over time. Progent's high-level certifications and close relationships with important technology companies such as Cisco and Microsoft permit access to other extensive support databases and allow priority response from manufacturers' internal support staff with the result that Progent's online service specialists are able to arrive at the most efficient solutions in the least time.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's phone services in Chicago or anywhere in Illinois or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for IT help, visit Immediate Emergency Support.
Remote Technical Support Services Available from Progent
Progent's remote technical service experts offer advanced credentials in an extensive set of technologies. This broad range of IT skills enables Progent's engineers to tackle practically any emergency that may crop up in a small business network. Credentials earned by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, CCVP, and Design Professional.
To support businesses with multi-OS environments, Progent also offers the services of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Phone-based support Offered by Progent to clients in Chicago and anywhere in the state of Illinois include:
Special Consulting Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services address a broad spectrum of computer technology including network infrastructure, messaging solutions, system and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server consolidation and easy management, and migration from legacy applications to the latest Windows or Linux-powered environments. Progent's team-based methodology for resolving network issues enables fast escalation, if necessary, to engineers with appropriate expertise to handle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
Important Linux versions for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure professionals, and certifies an individual's networking skills at the expert level. CCIEs know how to resolve even the most complex issues occurring in network design, installation, management, security, and repair. Cisco CCIEs operate closely with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network management tools and coming up with workarounds or identifying software updates. CCIEs represent an excellent value because their broad experience allows them to fix even the most difficult problems quickly. In common cases, less experienced consultants can struggle for hours or days with the same problems that a Cisco-qualified CCIE can dispose of in minutes.
Few consulting firms make Cisco-qualified CCIEs available to support small and medium sized businesses. Progent offers quick phone contact with a Cisco-qualified CCIE so you can get urgent assistance for complex network issues that are impacting business productivity but are not within the experience of your regular computer service providers. Progent's CCIE support experts can interface to your environment by means of sophisticated remote troubleshooting tools in order to provide efficient, safe, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's market leading selection of connectivity products such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed APs, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network products.
Authorized Microsoft Windows Experts
Progent's Microsoft-certified remote support engineers offer computer system repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can help you with a wide range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint Server 2019 design and deployment,
Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of remote desktop services including Windows 7 migration, preparing for to 64-bit workstation software, integrating Office 2010, and streamlining workstation deployment.
CISM and CISSP Premier Network Security Engineers
Progent's accredited CISSP and ISSAP security consultants offer a variety of security solutions to improve the defenses of your UNIX/Linux, Solaris, Mac or Windows network against attacks or help you to clean up rapidly following a damaging breach. Security solutions available from Progent cover thorough network security audits using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; fast cleanup after malicious attacks; installing firewalls; designing secure architectures for remote and mobile communication; guarding your email system from spam and DHA attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting to help companies of any size integrate their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that combine physical IT assets as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent can provide the skills of world-class online consulting experts for contract projects that small companies often need. Billing charges for longer-term consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these important fields of information technology enables customers to complete major projects economically and on schedule. Progent's project-based online engineering services include:
How Your Chicago Company Can Contact Progent's Remote Technical Support Experts
Call Center Expertise
Progent's Help Desk Call Center programs for small and midsize businesses with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Help Desk support services are intended for smaller organizations who don't have the resources to create an internal Call Center but who require fast access to an effective Help Desk with proficient phone assistance as well as the in-depth expertise to escalate the most challenging tasks to high-level consultants.
Progentís Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk consulting expertise can assist you in building an effective new Help Desk or revamping your established organization, evaluating or customizing Help Desk software to handle the unique requirements of your company, or adding temporary phone support staff to reinforce your existing Help Desk Call Center team during demanding events such as software transitions, mass updates, or rolling out brand new applications.
Progent's Help Desk Call Center staff of experienced information technology consultants gives your clients in Chicago or anywhere in the state of Illinois instant access to a dependable network service resource with extensive experience delivering phone support and online troubleshooting for computer environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk perception as a significant enabler of company productivity, and Progent's target is to fix instead of simply record technical issues.
Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Experts Group offers remote and in-depth engineering support and education in specific business application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, MS Office Word, and MS Excel. To find out more information concerning Progent's consulting, custom programming, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Mac professionals can promote the creative elements of Apple Mac environments by providing remote help support and training in graphics, audio, and motion video. Progent's support professionals offer assistance in a variety of Apple Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with common procedures like capturing or digitizing audio or video or setting up an audio/video production facility.
Online Network Monitoring Services
Progent can provide businesses in Chicago, or anywhere in the state of Illinois, remote network monitoring support based on Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to suit your environment so that your computer maintenance is proactive and automated. By exposing looming problems before they grow into full-scale emergencies, proactive monitoring can ward off inconvenient and expensive network crises. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or networks powered by a variety of operating systems.
To get in touch with Progent about emergency phone-based help with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in the Chicago Metro Area