For small and midsize businesses in Chicago Illinois, Progent offers technical support for information systems powered by UNIX or Linux or for environments that feature a combination of UNIX and Microsoft Windows platforms. Progent has provided online support to businesses in all 50 states in the United States. (See Progent's client recommendations). Progent also offers the consultation Cisco CCIE-certified network specialists for complex connectivity issues, as well as the services of CISSP and CISM-certified security engineers to help with high-level security design and business continuity planning.
Progent's remote technical support services represent excellent value because they have the practical experience and the advanced technology to resolve most network problems quickly. Efficient support reduces immediate costs because solutions take up fewer chargeable consulting minutes. Online support also avoids the cost of dispatching an engineer to your office. Your organization saves even more in incidental expenses by reducing or avoiding system downtime and associated costs stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted executives.
Progent's billing model for online help is designed to get the most out of your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are charged only for the support that you actually get. In contrast to typical remote service firms, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for billing eliminate scenarios where quick repairs manage to end up as major tabs. Progent's skill at dealing with problems efficiently translates into your company spending less cash.
Progent's Online Technical Support Tools
Through years of experience, Progent has developed a collection of customized tools and field-proven processes that ensure the highest degree of effectiveness for online engineering help and repair for small and midsize company IT systems. Progent offers protected VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's remote service group to interface to your environment remotely without breaching corporate security.
Progent's proprietary customer support database system keeps detailed histories for the support that Progent's clients have been provided. Progent's staff engineers have the benefit of the history of all help delivered to each Progent client by every Progent consultant. This database of anomalies and repairs is organized as a conveniently retrievable support database that permits Progent's online technical experts to share their experiences company-wide to make sure that the quality of Progent's support services improves daily. Progent's advanced certifications and close associations with important vendors including Cisco and Microsoft permit access to other massive technical support databases and allow priority access to vendors' internal product engineers so Progent's remote consulting specialists can come up with the most efficient solutions promptly.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's remote support in Chicago Illinois or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Urgent Support.
Phone-based Technical Support Services Available from Progent
Progent's phone-based technical support professionals possess credentials in an extensive set of products and technologies. This wide range of capability allows Progent's engineers to manage practically any crisis likely to crop up in a small or midsize business information system. Certifications held by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), CCVP, and Design Professional.
To provide assistance to clients with mixed-platform environments, Progent also provides access to consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and CISSP-ISSAP engineers.
Phone-based technical support services Offered by Progent to clients in Chicago include:
Special Support Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services cover a broad range of information technology such as system infrastructure, email systems, network and operational security, UNIX and Windows coexistence, virtual server products for server hardware economization and easy administration, and transitioning from older applications to current Microsoft Windows or Linux environments. Progent's group-based approach to solving network problems enables quick escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can provide urgent online help for resolving anomalies within UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:
Important Linux versions for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX OS
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for network professionals, and indicates a consultant's network technology skills at the expert level. CCIEs know how to handle even the most complex issues occurring in network infrastructure design, deployment, maintenance, security, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in isolating problems with Cisco IOS Software network administration tools and coming up with workarounds or locating software updates. Cisco CCIEs are an excellent cost-effectiveness because their broad experience permits them to solve the most difficult problems quickly. In many cases, less experienced engineers can wrestle for hours or days with the same tasks that a CCIE can fix in minutes.
Few support providers make CCIEs available to help small and mid-size companies. Progent offers quick phone access to a Cisco-qualified CCIE so you can receive urgent support for complex network infrastructure problems that are crippling worker productivity but are beyond the scope of your regular computer support personnel. Progent's Cisco CCIE engineers can tie into your computer system via state-of-the-art on-line support tools in order to perform fast, safe, and affordable analysis and remediation.
Progent's CCIEs can provide assistance with the complete line of Cisco's popular selection of connectivity appliances including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst switches, as well as Virtual Private Network (VPN) products.
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified remote service professionals offer computer system problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can assist your company with a wide variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint Server 2019 design and integration, Microsoft Teams consulting, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of online PC desktop support and troubleshooting services such as Windows 7 migration, preparing for to 64-bit desktop applications, configuring Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Certified Network Security Specialists
Progent's certified CISSP and ISSAP security consultants offer a range of system protection solutions that can enhance the protection of your UNIX/Linux, Sun Solaris, Mac or Windows network against attacks or help your business to clean up rapidly following a serious penetration. Security solutions offered by Progent include: in depth network security audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid recovery from malicious assaults; installing firewalls; establishing secure techniques for off-site and mobile access; guarding your email system against spam and DHA attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting to help companies of any size integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid architectures that seamlessly combine physical IT assets as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a range of cloud migration support services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent can provide the skills of seasoned remote consulting experts for special IT projects that small companies often need. Billing rates for ongoing consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these important fields of computer technology allows customers to complete critical initiatives within budget and on time. Progent's special online engineering services include:
How Your Chicago Illinois Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center programs for small businesses with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center support services are ideal for smaller companies who don't have the resources to support an internal Call Center but who require fast response from an effective Call Center with proficient telephone assistance plus the in-depth expertise to escalate complex problems to high-level engineers.
Progent's shared Help Desk services allow your business to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution built around the top PSA platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center consulting services can guide you in building an effective new Help Desk or enhancing your existing organization, evaluating or enhancing Call Center application software to meet the particular demands of your business, or providing temporary online personnel to work with your internal Help Desk Call Center team to handle unusually busy events such as software transitions, mass upgrades, or rolling out brand new applications.
Progent's Call Center team of experienced network professionals gives your computer users in Chicago Illinois immediate contact with an effective network service resource with years of background offering telephone-based help and remote repair service for networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center the reputation as a significant contributor to business performance, and Progent's policy is to fix rather than just document network issues.
Business Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Consulting staff provides phone-based and in-depth consulting expertise and training in special business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for Microsoft business applications including CRM, Office Project, Office Word, and Office Excel. To learn more information concerning Progent's consulting, custom development, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Apple Mac professionals can promote the artistic elements of Mac computing by providing remote consulting support and training in imaging, audio, and motion video. Progent's consultants can provide assistance in a variety of Apple Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with special procedures such as capturing or digitizing audio or video or configuring an audio/video production studio.
Online Network and Server Monitoring Services
Progent can provide companies in Chicago Illinois remote computer system monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your environment so your computer support is proactive rather than reactive. By anticipating looming issues before they result in crashes, automated monitoring can minimize inconvenient and expensive information system breakdowns. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or environments powered by multiple platforms.
To get in touch with Progent about urgent remote support with UNIX, Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area