For small and midsize businesses in Chicago Illinois, Progent offers help for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered online support to companies in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE engineers for complex infrastructure issues, plus the assistance of CISA and CISSP-accredited security engineers to handle advanced security design and disaster recovery planning.
Progent's online support engineers represent exceptional value due to the fact that they have the real-world background and the advanced tools to resolve most information system problems rapidly. Efficient support lowers direct costs since service calls accumulate fewer billable minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your company saves additionally in indirect costs by minimizing or eliminating system downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives.
Progent's billing model for remote support is designed to get the most out of your network support investment. Progent bills per minute for telephone-based assistance, so you are charged just for the services that you receive. In contrast to many online support firms, Progent asks for no initialization fee or minimum fees. Progent's per-minute billing unit and simple policy for billing prevent scenarios where quick fixes manage to turn into major tabs. Progent's penchant for solving technical issues efficiently translates into your company conserving cash.
Progent's Online Service Technologies
Over time, Progent has refined an array of optimized technologies and field-tested processes which ensure the maximum degree of efficiency for remote engineering help and troubleshooting for small and midsize business information systems. Progent provides protected Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN connectivity permits the staff of Progent's online support team to access your company's network without breaching system security.
Progent's proprietary technical support reporting system keeps thorough histories for all service that Progent's clients have been provided. Progent's staff engineers have the benefit of the specifics of support delivered to each customer by any Progent consultant. This history of problems and resolutions is organized as a quickly retrievable support database that enables Progent's online technical experts to share their experiences company-wide to make sure that the efficiency of Progent's support services improves over time. Progent's high-level certifications and close associations with major technology companies including Cisco and Microsoft permit access to other massive technical databases and permit quick response from manufacturers' internal support staff so Progent's remote consulting experts can determine the best resolutions promptly.
Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's phone support in Chicago Illinois or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Urgent Support.
Phone-based Support Services Provided by Progent
Progent's remote support engineers offer certified skills in a comprehensive set of technologies. This wide range of IT skills enables Progent's consultants to handle almost any problem that may take place in a small company information system. Credentials held by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To support clients with mixed-operating system environments, Progent also provides the skills of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Phone-based services Offered by Progent to companies in Chicago include:
Special Support Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online support services address a broad array of computer technology including network infrastructure, messaging systems, system and operational security, UNIX and Windows integration, VMware technologies for server economization and easy management, and transitioning from older systems to the latest Windows or Linux-powered solutions. Progent's group-oriented approach to solving network issues promotes quick escalation, when required, to consultants with appropriate experience to handle challenging situations. This expedites solutions of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can offer urgent remote assistance for troubleshooting problems within UNIX/Linux systems based on popular variants of UNIX such as:
Important Linux variants for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure professionals, and validates a consultant's technical skills at the expert level. Cisco qualified CCIEs know how to resolve even the most difficult challenges encountered in network design, installation, management, protection, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's internal engineers in isolating problems with Cisco IOS network administration utilities and developing alternate approaches or identifying software patches. Cisco CCIEs offer excellent value since their deep expertise allows them to resolve even the most difficult problems rapidly. In typical cases, less experienced service providers can struggle for many hours or even days with the same tasks that a Cisco CCIE can dispose of in minutes.
Few service providers make Cisco-qualified CCIEs accessible to assist small and mid-size businesses. Progent offers quick phone access to a Cisco-qualified CCIE so you can get immediate support for severe network problems that are hurting worker productivity but are beyond the experience of your ordinary IT maintenance providers. Progent's Cisco CCIE support experts can connect to your environment using advanced remote troubleshooting technology to provide quick, safe, and economical diagnosis and remediation.
Progent's Cisco CCIEs offer assistance with all of Cisco's popular family of infrastructure devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, plus VPN products.
Certified Windows Expertise
Progent's Microsoft-premier online service engineers can provide computer system troubleshooting and IT help for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the assistance of support engineers who can assist you with a wide range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 migration, Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2016 migration expertise,
SharePoint Server 2019 design and integration,
Microsoft Skype for Business migration consulting, Lync Server 2013 integration and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of remote PC desktop consulting and support services including Windows 7 migration support, preparing for to 64-bit desktop software, integrating Office 2010, and automating desktop configuration.
CISM and CISSP Certified Network Security Specialists
Progent's qualified CISSP and ISSAP security engineers can provide a variety of system protection services to improve the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help your company to clean up quickly after a damaging penetration. Security support services offered by Progent include: in depth network security evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; rapid recuperation from virus and worm assaults; configuring firewalls; designing secure architectures for remote and mobile communication; guarding your email system against viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting support to help companies of all sizes integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that seamlessly combine on-premises resources along with public clouds. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent offers the services of seasoned online consulting experts for contract projects that small companies often need. Progent's charges for longer-term development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's experience with these special fields of computer technology allows clients to execute major projects within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Chicago Illinois Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center service offerings for small businesses with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center support services are designed for smaller companies who lack the resources to assemble and manage an internal Help Desk Call Center but who need quick response from an efficient Call Center with professional phone assistance plus the available expertise to escalate the most challenging problems to high-level engineers.
Progentís Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution based on the leading professional services automation platform for handling service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can aid you in establishing an efficient new Call Center or revamping your established one, identifying or enhancing Help Desk software to address the special demands of your business, or providing temporary online staff to supplement your in-house Help Desk Call Center team during unusually busy events like software migrations, major updates, or rolling out brand new business software.
Progent's Call Center team of experienced network consultants offers your clients in Chicago Illinois immediate assistance from an effective technical support resource with substantial experience delivering telephone-based help and online repair service for networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center the reputation as a significant enabler of company efficiency, and Progent's aim is to resolve and not simply record technical issues.
Business Applications Services: Education, Customization, and Problem Solving
Progent's Applications Experts Group provides phone-based advanced engineering support and training in key application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Word, and MS Excel. To find out additional information about Progent's expertise, custom programming, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Mac professionals can support the imaginative elements of Macintosh environments by providing phone-based help services and training in imaging, sound, and video. Progent's support professionals can provide assistance in a large selection of Macintosh programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common jobs such as capturing or digitizing audio/video or establishing an audio/video production lab.
Remote Network and Server Monitoring Support
Progent can provide businesses in Chicago Illinois online network monitoring support centered around MS Operations Manager network monitoring and reporting, adapted by Progent to suit your environment so that your network support is proactive rather than reactive. By spotting potential problems before they grow into network outages, system monitoring can ward off stressful and costly information system failures. Progent can also utilize system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or networks based on a mix of platforms.
To get in touch with Progent about urgent online assistance with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Remote Help, call 1-800-993-9400, or go to Contact Progent.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area