Urgent Online Support for Chicago Illinois UNIX, Linux, or Sun Solaris NetworksFor small businesses in Chicago Illinois, Progent provides technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided online support to companies in every state in the U.S. (See Progent's client recommendations). Progent also can furnish the expertise of CCIE-qualified engineers for challenging connectivity issues, plus the services of CISSP and CISM-accredited security engineers to help with high-level security design and business continuity preparedness.

Progent's online technical support engineers offer exceptional leverage because they are equipped with the real-world experience and the sophisticated tools to resolve the majority of network problems quickly. Efficient support lowers immediate expenses because service calls accumulate a smaller number of chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your site. Your organization saves additionally in indirect expenses by reducing or avoiding network outages and associated costs due to business discontinuity, disgruntled clients, unproductive workers, and distracted executives.

Progent's billing policy for online help is designed to stretch your network support investment. Progent charges per minute for telephone-based consulting, so you owe just for the support that you actually get. In contrast to typical online service companies, Progent requires no startup surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing save you from situations where speedy. minor solutions somehow end up as substantial bills. Progent's skill at solving problems quickly results in your business saving money.

Progent's Online Technical Support Technologies
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and proven processes which allow the maximum level of efficiency for remote technical support and troubleshooting for small business IT networks. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN technology enables the engineers of Progent's remote service group to interface to your environment remotely without violating system security.

Progent's sophisticated customer support database system keeps detailed records describing all service that Progent's clients have received. Progent's team service personnel have the benefit of the details of services rendered to each customer by any Progent consultant. This history of trouble tickets and repairs is structured as a quickly retrievable support knowledge base that permits Progent's online technical experts to share their experiences company-wide to ensure that the value of Progent's technical support improves daily. Progent's high-level accreditations and close associations with major technology companies including Cisco and Microsoft permit access to other massive support knowledge bases and allow quick response from manufacturers' internal support staff with the result that Progent's remote consulting experts can find the best resolutions quickly.

Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's remote support in Chicago Illinois or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Emergency Support.

Remote Network Support Services Offered Progent
Progent's remote technical support professionals offer advanced credentials in a comprehensive set of products and technologies. This wide range of IT skills enables Progent's consultants to tackle almost any emergency likely to crop up in a small or midsize company network. Credentials earned by Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To help businesses with multi-OS environments, Progent also offers the services of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based services provided by Progent to clients in Chicago include:

Special Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting experts for contract projects that small businesses frequently need. Progent's rates for longer-term consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology allows clients to execute critical projects within budget and on schedule. Progent's project-based remote consulting solutions include:
  • Call Center Services
    Progent's Help Desk support alternatives for small companies with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk services are a convenient solution for small companies who lack the money or time to create an internal Call Center but who need fast access to a reliable Help Desk Call Center with professional telephone support plus the technical depth to escalate the most challenging tasks to advanced consultants.

    Progent's Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Help Desk consulting expertise can aid you in creating an effective new Help Desk or improving your established organization, selecting or modifying Help Desk software to meet the particular demands of your corporation, or adding occasional phone support personnel to work with your internal Help Desk resources to deal with unusually busy scenarios such as software transitions, mass upgrades, or rolling out brand new business software.

    Progent's Help Desk team of experienced information technology consultants offers your workers in Chicago Illinois fast assistance from an effective technical support group with extensive experience providing phone help and online troubleshooting for computer environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center the reputation as a major contributor to company productivity, and Progent's intent is to resolve and not just document network problems.

  • Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Experts staff provides remote and in-depth engineering support and training in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, programming, and training for Microsoft applications including CRM, MS Project, Word, and MS Office Excel. To read more concerning Progent's expertise, programming, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

    Progent's Mac consultants can support the artistic aspect of Apple Mac computing by offering remote help support and training in graphics, audio, and video. Progent's support professionals offer expertise in a variety of Macintosh creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with specific projects like capturing or digitizing audio/video or integrating an audio/video post production studio.

    Online Network Monitoring Services
    Progent can provide businesses in Chicago Illinois online network monitoring support powered by MS System Center Operations Manager network monitoring, adapted by Progent for your business so that your IT support is proactive and automated. By exposing potential trouble spots before they evolve into crashes, system monitoring can ward off inconvenient and costly information system failures. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems based on a mix of platforms.

How Your Chicago Illinois Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent online assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or see Contact Progent.

Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.

Onsite IT Consulting
Progent locations in Chicago Metro Area

City Address Phone Link
Chicago 500 North Michigan Avenue
Chicago, IL 60611
United States
(312) 800-0223 Chicago Network Support Services
Downers Grove 1431 Opus Place, Suite 110
Downers Grove, IL 60515
United States
(331) 251-1422 Downers Grove Network Support Services
Schaumburg 1900 E Golf Rd, Suite 950
Schaumburg, IL 60173
United States
(847) 944-8599 Schaumburg Network Support Services
Skokie 5250 Old Orchard Rd, Suite 300
Skokie, IL 60077
United States
(224) 534-2088 Skokie Network Support Services




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