UNIX, Linux, Solaris, and Apple Mac OS X Remote Consulting for

For small businesses located in Chicago Illinois, Progent offers support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote troubleshooting to businesses in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation CCIE-qualified engineers for challenging infrastructure problems, plus the services of CISSP and CISM-certified security engineers to help with high-level security design and disaster recovery planning.

Progent's online support engineers represent exceptional leverage because they are equipped with the real-world experience and the sophisticated tools to resolve most network issues rapidly. Efficient support reduces immediate expenses because service calls take up fewer chargeable minutes. Online help also avoids the expense of dispatching a consultant to your site. Your organization saves additionally in incidental expenses by minimizing or avoiding system downtime and related losses resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives.

Progent's billing model for online help is designed to maximize the impact of your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay only for the support that you actually get. In contrast to many online service companies, Progent asks for no service activation fee or minimum payments. Progent's one-minute billing unit and simple model for billing avoid situations where speedy. minor fixes somehow turn into substantial invoices. Progent's skill at solving problems quickly translates into your company saving cash.

Progent's Online Service Tools
Over time, Progent has developed an arsenal of optimized tools and proven methodologies which permit the highest level of efficiency for online technical support and troubleshooting for small business IT networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity enables the staff of Progent's remote service group to access your company's environment without compromising system security.

Progent's sophisticated service reporting application includes thorough records describing the support that Progent's clients have been provided. Progent's authorized engineers have access to the records of support delivered to every Progent customer by any engineer. This history of problems and repairs is stored as an easily exploitable internal database that allows Progent's online support professionals to share their experiences company-wide to ensure that the value of Progent's technical support grows over time. Progent's advanced accreditations and working associations with major technology companies such as Cisco and Microsoft permit access to other massive technical support knowledge bases and permit priority response from vendors' in-house product engineers with the result that Progent's online consulting specialists are able to find optimal resolutions promptly.

Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone services in Chicago Illinois or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for IT support, go to Immediate Emergency Support.

Remote Technical Services Provided by Progent
Progent's online technical support experts possess certified skills in a comprehensive array of products and technologies. This breadth of capability enables Progent's consultants to tackle almost any crisis that may occur in a small or midsize business information system. Credentials earned by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, and Design Professional.

To help customers with multi-OS networks, Progent also offers the support of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.

Online services Offered by Progent to customers in Chicago include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a broad spectrum of computer technology such as system architecture, messaging solutions, network and operational security, UNIX/Linux and Windows coexistence, virtual server products for server hardware economization and simplified administration, and transitioning from legacy applications to current MS Windows or Linux-powered environments. Progent's team-oriented approach to solving network issues promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle complex situations. This accelerates repair of urgent problems, reduces network downtime, and lowers support expense.

  Progent's UNIX/Linux support engineers can provide emergency remote assistance for troubleshooting anomalies within UNIX/Linux networks based on leading versions of UNIX including:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX
  Important Linux variants for which Progent can provide expert support include:
  • RedHat Linux
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco CCIE for Complex Infrastructure Problem Solving
  The Cisco CCIE credential is the premier recognition for networking professionals, and certifies a consultant's networking skills at the master level. CCIEs know how to resolve the most complex issues associated with network planning, integration, maintenance, security, and problem solving. CCIEs work closely with Cisco's in-house engineers in analyzing anomalies with IOS network management tools and developing workarounds or locating program patches. Cisco qualified CCIEs represent an excellent value since their depth of experience permits them to resolve the most complex problems rapidly. In common cases, less experienced consultants can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can fix in a few minutes. Few consulting organizations make Cisco CCIEs available to help small and mid-size businesses. Progent can provide quick phone access to a CCIE so you can receive urgent assistance for serious network infrastructure problems that are crippling worker efficiency but are beyond the experience of your ordinary IT service providers. Progent's CCIE consultants can connect to your environment via state-of-the-art remote troubleshooting technology in order to perform quick, safe, and affordable diagnosis and remediation. Progent's Cisco CCIEs offer expertise in the entire range of Cisco's popular selection of networking devices such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network technology.

• Authorized Windows Support
  Progent's Microsoft-expert remote support engineers offer network troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of support engineers who can assist your company with a broad variety of technology support services such as Windows Server 2022 planning and migration consulting, Microsoft Windows Server 2019 expertise, Windows Server 2016 migration support and hybrid cloud consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 upgrade (help, assistance, Microsoft Exchange 2019 integration, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Exchange Server 2010 management, SharePoint 2016 migration expertise, SharePoint 2019 planning and deployment, Microsoft Teams migration expertise, Skype for Business migration consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online training, SBS Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent also can deliver a full range of remote PC desktop support services such as Microsoft Windows 11 migration support and planning and deploying Microsoft 365 cloud solutions for Windows desktops.

• CISSP and ISSAP Premier Network Security Specialists
  Progent's qualified CISSP and ISSAP network security consultants can provide a range of security services to improve the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or help you to clean up quickly after a damaging penetration. Security solutions available from Progent include: thorough security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; quick recovery from malicious assaults; installing firewalls; designing secure architectures for remote and mobile connectivity; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.

• Hybrid Cloud Solutions
  Progent can provide expert remote support to help organizations of any size connect their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can assist your IT team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that utilize local resources as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud integration services such as Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience providing advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.

• Help Desk Call Center Expertise
  Progent's Call Center programs for small and midsize businesses with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk support services are designed for small companies who don't have the resources to support an internal Help Desk but who need fast access to an effective Call Center with professional phone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced engineers.

  Progent's shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution built around the leading PSA platform for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics.

  Progent's Help Desk consulting support can assist you in creating an efficient new Help Desk or enhancing your established one, identifying or customizing Call Center software to address the special requirements of your business, or providing temporary online staff to work with your in-house Help Desk resources to handle demanding situations such as software transitions, major upgrades, or installing brand new applications.

  Progent's Help Desk Call Center team of experienced network experts offers your clients in Chicago Illinois quick communication with an effective technical support group with extensive experience providing telephone-based consulting and remote repair service for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk the reputation as a key contributor to company efficiency, and Progent's goal is to fix rather than simply document network problems.

• Applications Services: Training, Development, and Troubleshooting
  Progent's Applications Consulting Team can supply remote and in-depth consulting support and education in key application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for popular Microsoft applications including Microsoft CRM, Project, Microsoft Office Word, and Microsoft Office Excel. To learn more information about Progent's consulting, custom development, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.

  Progent's Mac experts can nurture the imaginative components of Mac environments by providing phone-based help services and training in imaging, sound, and video. Progent's consultants can provide help in a range of Apple Mac creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with specific projects like scanning or digitizing audio/video or integrating an audio/video production lab.

  Online Network and Server Monitoring Support
  Progent can provide companies in Chicago Illinois remote computer system monitoring support powered by Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to fit your business so your computer maintenance is proactive and automated. By uncovering emerging trouble spots before they evolve into downtime, system monitoring can ward off disruptive and expensive network failures. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or systems powered by multiple platforms.

Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.