For small businesses in Chicago Illinois, Progent provides technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided online support to companies in every state in the U.S. (See Progent's client recommendations). Progent also can furnish the expertise of CCIE-qualified engineers for challenging connectivity issues, plus the services of CISSP and CISM-accredited security engineers to help with high-level security design and business continuity preparedness.
Progent's online technical support engineers offer exceptional leverage because they are equipped with the real-world experience and the sophisticated tools to resolve the majority of network problems quickly. Efficient support lowers immediate expenses because service calls accumulate a smaller number of chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your site. Your organization saves additionally in indirect expenses by reducing or avoiding network outages and associated costs due to business discontinuity, disgruntled clients, unproductive workers, and distracted executives.
Progent's billing policy for online help is designed to stretch your network support investment. Progent charges per minute for telephone-based consulting, so you owe just for the support that you actually get. In contrast to typical online service companies, Progent requires no startup surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing save you from situations where speedy. minor solutions somehow end up as substantial bills. Progent's skill at solving problems quickly results in your business saving money.
Progent's Online Technical Support Technologies
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and proven processes which allow the maximum level of efficiency for remote technical support and troubleshooting for small business IT networks. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN technology enables the engineers of Progent's remote service group to interface to your environment remotely without violating system security.
Progent's sophisticated customer support database system keeps detailed records describing all service that Progent's clients have received. Progent's team service personnel have the benefit of the details of services rendered to each customer by any Progent consultant. This history of trouble tickets and repairs is structured as a quickly retrievable support knowledge base that permits Progent's online technical experts to share their experiences company-wide to ensure that the value of Progent's technical support improves daily. Progent's high-level accreditations and close associations with major technology companies including Cisco and Microsoft permit access to other massive support knowledge bases and allow quick response from manufacturers' internal support staff with the result that Progent's remote consulting experts can find the best resolutions quickly.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's remote support in Chicago Illinois or to find out additional information about Progent's phone support options, call Progent at
Remote Network Support Services Offered Progent
Progent's remote technical support professionals offer advanced credentials in a comprehensive set of products and technologies. This wide range of IT skills enables Progent's consultants to tackle almost any emergency likely to crop up in a small or midsize company network. Credentials earned by Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To help businesses with multi-OS environments, Progent also offers the services of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based services provided by Progent to clients in Chicago include:
Progent's UNIX and Linux support engineers can offer emergency phone-based help for troubleshooting problems within UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:
Progent in addition can deliver a full range of remote desktop consulting and support services including Microsoft Windows 11 integration and planning and deploying Microsoft 365 cloud solutions for Windows workstations.
Progent's Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk consulting expertise can aid you in creating an effective new Help Desk or improving your established organization, selecting or modifying Help Desk software to meet the particular demands of your corporation, or adding occasional phone support personnel to work with your internal Help Desk resources to deal with unusually busy scenarios such as software transitions, mass upgrades, or rolling out brand new business software.
Progent's Help Desk team of experienced information technology consultants offers your workers in Chicago Illinois fast assistance from an effective technical support group with extensive experience providing phone help and online troubleshooting for computer environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center the reputation as a major contributor to company productivity, and Progent's intent is to resolve and not just document network problems.
Progent's Mac consultants can support the artistic aspect of Apple Mac computing by offering remote help support and training in graphics, audio, and video. Progent's support professionals offer expertise in a variety of Macintosh creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with specific projects like capturing or digitizing audio/video or integrating an audio/video post production studio.
Online Network Monitoring Services
Progent can provide businesses in Chicago Illinois online network monitoring support powered by MS System Center Operations Manager network monitoring, adapted by Progent for your business so that your IT support is proactive and automated. By exposing potential trouble spots before they evolve into crashes, system monitoring can ward off inconvenient and costly information system failures. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems based on a mix of platforms.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
City | Address | Phone | Link |
Chicago | 500 North Michigan Avenue Chicago, IL 60611 United States |
(312) 800-0223 | Chicago Network Support Services |
Downers Grove | 1431 Opus Place, Suite 110 Downers Grove, IL 60515 United States |
(331) 251-1422 | Downers Grove Network Support Services |
Schaumburg | 1900 E Golf Rd, Suite 950 Schaumburg, IL 60173 United States |
(847) 944-8599 | Schaumburg Network Support Services |
Skokie | 5250 Old Orchard Rd, Suite 300 Skokie, IL 60077 United States |
(224) 534-2088 | Skokie Network Support Services |