For small and midsize companies in Chicago or anywhere in Illinois, Progent offers help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Windows technology. Progent has provided remote support to companies in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE network specialists for complex infrastructure problems, as well as the services of CISA and CISM-certified security consultants to handle advanced security design and business continuity planning.
Progent's online support services offer excellent value due to the fact that they have the practical background and the advanced technology to solve most information system problems rapidly. Efficient support lowers direct costs because service calls require a smaller number of chargeable minutes. Remote help also avoids the expense of sending an engineer to your office. Your organization benefits even more in incidental expenses by reducing or avoiding system outages and related costs resulting from business disruption, disgruntled clients, idle workers, and de-focused executives.
Progent's pricing policy for online help is designed to get the most out of your network support investment. Progent bills by the minute for telephone-based consulting, so you pay only for the services that you actually get. Unlike many online support firms, Progent imposes no service activation fee or minimum payments. Progent's one-minute granularity and clean policy for pricing eliminate scenarios where quick repairs manage to end up as large tabs. Progent's penchant for dealing with problems efficiently results in your business spending less money.
Progent's Online Support Tools
Over the years, Progent has fine tuned a set of customized technologies and field-tested processes that permit the maximum degree of effectiveness for remote engineering help and repair for small business IT networks. Progent offers secure Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity permits the experts of Progent's remote service group to access your computer system remotely without breaching network security.
Progent's sophisticated technical support reporting application keeps thorough records describing all service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the history of all help delivered to every client by any consultant. This history of problems and resolutions is stored as an easily exploitable support database that enables Progent's remote technical engineers to share their experiences company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's high-level certifications and close relationships with major technology companies such as Cisco and Microsoft permit access to additional massive technical databases and permit fast response from manufacturers' in-house support staff with the result that Progent's online consulting experts can come up with the most efficient solutions quickly.
Start Receiving Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's remote services in Chicago or anywhere in Illinois or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for IT help, go to Immediate Urgent Support.
Remote Technical Support Services Provided by Progent
Progent's remote support professionals have advanced credentials in an extensive set of disciplines. This broad range of capability enables Progent's engineers to address practically any emergency that may take place in a small company information system. Certificates awarded to Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional, and Design Associate.
To provide assistance to companies with multi-platform networks, Progent also provides the skills of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Remote technical support services Offered by Progent to small businesses in Chicago and throughout the state of Illinois include:
Additional Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a wide spectrum of information technology including network infrastructure, email systems, system and operational security, UNIX/Linux and Microsoft Windows integration, VMware products for server consolidation and simplified management, and transitioning from older systems to the latest Windows or Linux-based solutions. Progent's group-based methodology for solving network problems enables quick escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and lowers service expense.
Progent's UNIX/Linux support engineers can provide emergency phone-based assistance for resolving problems affecting UNIX/Linux systems based on popular derivatives of UNIX including:
Major Linux versions for which Progent can provide expertise include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for network consultants, and indicates a person's network technology knowledge at the expert level. Cisco qualified CCIEs can resolve even the most difficult challenges encountered in network planning, deployment, administration, protection, and repair. CCIEs operate on a privileged basis with Cisco's internal product support engineers in isolating problems with IOS network management utilities and developing workarounds or locating software updates. Cisco CCIEs provide excellent value because their deep expertise permits them to find solutions for even the most difficult problems rapidly. In many cases, less experienced engineers can struggle for hours or even days with the same problems that a Cisco CCIE can resolve in minutes.
Few service firms make CCIEs available to support small and medium sized companies. Progent offers quick telephone contact with a CCIE so you can get immediate assistance for severe network issues that are impacting worker productivity but are beyond the scope of your local computer support providers. Progent's Cisco CCIE support experts can connect to your environment using advanced remote troubleshooting tools to perform efficient, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's top-selling selection of networking products including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, plus VPN technology.
Authorized Windows Experts
Progent's Microsoft-certified remote service professionals offer computer repair and IT support for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of consulting engineers who can assist your company with a wide range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration consulting services,
SharePoint Server development,
Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 integration and Office Communications Server troubleshooting, Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a full array of online PC desktop support including Windows 7 migration help, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and automating workstation deployment.
CISSP and ISSAP Certified System Security Experts
Progent's accredited CISM and CISSP network security consultants offer a range of system protection solutions that can strengthen the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help you to clean up rapidly following a serious penetration. Security services offered by Progent cover in depth security audits utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; fast recovery from malicious assaults; setting up firewalls; designing safe architectures for remote and mobile communication; protecting your messaging infrastructure against viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting services to help organizations of any size integrate their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that combine on-premises IT assets along with public clouds. To assist you to incorporate public clouds with networks, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing advanced consulting support online, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent offers the skills of world-class online consulting experts for contract IT projects that small companies frequently request. Billing charges for ongoing consulting projects are set based on the level of expertise of the consultants required. Progent's background in these important fields of information technology allows customers to complete critical projects economically and on schedule. Progent's special remote engineering solutions include:
How Your Chicago Business Can Contact Progent's Online Support Experts
Help Desk Expertise
Progent's Help Desk Call Center service options for small and midsize companies with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk outsourcing support services are well suited for smaller companies who don't have the money or time to assemble and manage an internal Help Desk but who need quick access to a reliable Help Desk Call Center with professional telephone support plus the technical depth to escalate the most challenging problems to high-level engineers.
Progentís Virtual Help Desk Call Center is designed for larger businesses and serves as a seamless extension of your current Help Desk staff. Progent's Virtual Help Desk can serve as an escalation option for the most difficult computer system problems, or be available in hectic situations when your ordinary support engineers are swamped.
Progent's Help Desk consulting support can assist you in establishing an efficient new Call Center or improving your existing one, evaluating or customizing Help Desk application software to meet the special demands of your company, or providing temporary phone support personnel to work with your internal Call Center resources to deal with high-demand events such as software migrations, mass updates, or rolling out brand new applications.
Progent's Call Center team of seasoned network professionals provides your customers in Chicago or anywhere in the state of Illinois immediate assistance from an efficient network service group with extensive background delivering telephone-based help and remote repair service for computer environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk Call Center perception as a solid enabler of company performance, and Progent's target is to fix and not just document IT issues.
Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Experts Team provides online and in-depth consulting expertise and education in specific business application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, programming, and education for Microsoft business applications including Microsoft CRM, MS Project, Word, and MS Office Excel. For more about Progent's consulting, customization, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Apple Mac professionals can nurture the imaginative facets of Mac computing by offering phone-based help support and education in graphics, sound, and video. Progent's support professionals can provide assistance in a variety of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also help you with special jobs like capturing or digitizing audio or video or integrating an audio/video production studio.
Remote Network Monitoring Support
Progent offers businesses in Chicago, or anywhere in the state of Illinois, online network and server monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your environment so your IT support is proactive rather than reactive. By exposing potential trouble spots before they result in network outages, system monitoring can head off disruptive and costly service crises. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or networks powered by a variety of OS platforms.
To get in touch with Progent about emergency remote help with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in the Chicago Metro Area