UNIX, Linux, Sun Solaris, Mac OS X Phone-based Emergency Help for

For small and midsize companies located in Chicago Illinois, Progent provides help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Microsoft technology. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for complex infrastructure problems, plus the services of CISA and CISSP-accredited security consultants to handle high-level security architecture and business continuity planning.

Progent's remote technical support engineers offer excellent leverage because they have the real-world background and the advanced tools to solve the majority of information system problems rapidly. Efficient support reduces direct expenses because service calls take up fewer billable minutes. Online help also avoids the cost of sending a consultant to your location. Your organization benefits additionally with indirect expenses by minimizing or eliminating network outages and related costs due to business discontinuity, disgruntled clients, unproductive employees, and de-focused executives.

Progent's billing model for online support is structured to get the most out of your IT service investment. Progent charges per minute for telephone-based assistance, so you owe just for the services that you actually get. Unlike typical online service firms, Progent asks for no initialization fee or minimum job duration. Progent's per-minute billing unit and simple model for billing do away with situations where fast repairs manage to turn into big tabs. Progent's penchant for disposing of technical issues quickly translates into your company spending less money.

Progent's Remote Service Technologies
Over the years, Progent has developed an array of customized technologies and field-proven processes that allow the highest degree of efficiency for remote help and troubleshooting for small and midsize company information networks. Progent provides safe VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN connectivity allows the experts of Progent's remote service group to access your environment remotely without breaching system security.

Progent's sophisticated service reporting system keeps thorough records describing the service that Progent's clients have received. Progent's authorized service personnel have access to the specifics of assistance delivered to each client by any Progent consultant. This history of trouble tickets and fixes is organized as a quickly accessible support knowledge base that permits Progent's remote support engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's high-level certifications and close associations with key vendors including Cisco and Microsoft permit access to other massive technical support databases and permit priority response from vendors' in-house engineering staff with the result that Progent's online service experts are able to arrive at the best resolutions promptly.

Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To access Progent's remote services in Chicago Illinois or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for IT support, go to Immediate Urgent Support.

Online Technical Support Services Provided by Progent
Progent's online network support experts possess advanced credentials in an extensive set of disciplines. This broad scope of capability permits Progent's engineers to handle practically any emergency that may occur in a small company information system. Certifications earned by Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.

To provide assistance to customers with mixed-OS networks, Progent also provides the services of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.

Online services provided by Progent to clients in Chicago include:

• UNIX, Linux, Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services address a broad array of computer technology such as system architecture, email solutions, system and process security, UNIX and Windows integration, virtual server technologies for server economization and simplified management, and transitioning from legacy systems to the latest Windows or Linux environments. Progent's team-oriented approach to resolving network problems promotes fast escalation, when required, to engineers with task-relevant expertise to tackle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers service costs.

  Progent's UNIX/Linux support engineers can provide urgent online help for diagnosing problems within UNIX, Linux, or Solaris networks powered by leading versions of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • SGI/Irix
  Important Linux platforms for which Progent offers expertise include:
  • RedHat Linux
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware Linux

• Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert certification is the premier accreditation for network professionals, and certifies an individual's technical skills at the expert level. CCIEs know how to handle even the most complex challenges encountered in network infrastructure design, integration, administration, protection, and repair. Cisco CCIEs work on a privileged basis with Cisco's internal engineers in analyzing problems with IOS Software network administration utilities and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs provide excellent cost-effectiveness since their broad expertise permits them to solve the most complex problems quickly. In many cases, less experienced consultants can wrestle for many hours or days with the same problems that a Cisco CCIE can resolve in minutes. Few consulting organizations make Cisco CCIEs available to help small and mid-size companies. Progent can provide quick telephone contact with a Cisco-qualified CCIE so you can receive immediate help for serious network issues that are impacting business productivity but are not within the experience of your ordinary IT service personnel. Progent's Cisco CCIE support experts can connect to your network by means of sophisticated remote troubleshooting technology to provide quick, secure, and economical diagnosis and repair. Progent's Cisco CCIEs offer consulting for the complete line of Cisco's industry-leading family of connectivity devices including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network solutions.

• Certified Microsoft Windows Expertise
  Progent's Microsoft-premier online service experts offer computer system troubleshooting and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can help you with a wide range of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange 2019 planning and configuration, MS Exchange 2016 planning and deployment, Exchange 2013 integration, Microsoft Exchange Server 2010 monitoring and support, SharePoint 2016 migration and hybrid deployment consulting, SharePoint 2019 planning and configuration, Microsoft Teams planning and integration, Skype for Business Server migration consulting, Microsoft Lync Server integration and Office Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server planning, SBS Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

  Progent also can deliver a wide range of remote desktop support services such as Microsoft Windows 7 migration help, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.

• CISM and CISSP Premier System Security Consultants
  Progent's qualified CISSP and ISSAP network security engineers offer a variety of security solutions to bolster the protection of your UNIX/Linux, Solaris, Mac or Windows network against internal or external threats or help your company to recuperate rapidly following a serious breach. Security consulting services offered by Progent cover comprehensive security evaluation using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; fast recuperation from malicious assaults; installing firewalls; designing secure mechanisms for remote and mobile access; guarding your messaging system against viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide expert remote consulting services to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that combine physical IT assets as well as public cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud migration services such as Microsoft 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.

• Call Center Expertise
  Progent's Help Desk Call Center support alternatives for small companies with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk services are designed for smaller companies who don't have the resources to build and maintain an internal Help Desk but who require fast access to an efficient Call Center with proficient telephone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.

  Progent’s Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent’s Help Desk sharing service is an advanced support solution built around the leading professional services automation tool for managing service requests, ticket lifecycle, accountability, progress tracking, and metrics.

  Progent's Help Desk Call Center consulting services can guide you in building an effective new Call Center or improving your existing organization, selecting or customizing Help Desk software to handle the unique needs of your business, or providing temporary phone support staff to reinforce your existing Call Center group during demanding events such as software migrations, major updates, or rolling out new applications.

  Progent's Call Center staff of experienced network experts offers your clients in Chicago Illinois rapid communication with a large network service group with substantial background providing telephone-based consulting and online diagnostics for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Call Center perception as a key driver of business performance, and Progent's policy is to resolve and not merely track technical issues.

• Business Applications Services: Training, Customization, and Problem Solving
  Progent's Applications Consulting Group offers online advanced engineering support and training in specific application areas including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver expertise, custom development, and education for Microsoft applications including Microsoft CRM, Microsoft Office Project, Word, and MS Office Excel. To read more information about Progent's expertise, customization, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

  Progent's Apple Mac professionals can promote the artistic components of Apple Mac environments by providing phone-based consulting support and training in graphics, audio, and motion video. Progent's consultants offer assistance in a large selection of Mac creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with specific procedures like capturing or digitizing audio/video or building an audio/video post production facility.

  Online Network and Server Monitoring Services
  Progent offers companies in Chicago Illinois remote network monitoring support powered by MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your business so that your computer maintenance is proactive and automated. By uncovering possible problems before they grow into crashes, proactive monitoring can avoid disruptive and expensive service crises. Progent can also provide help with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments powered by a variety of operating systems.

Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.