UNIX, Linux, Solaris, and Apple Mac OS X Remote Emergency Help for

For small and midsize businesses in Chicago Illinois, Progent provides technical support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided online support to businesses in every state in the United States. (See Progent's client testimonials). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for challenging connectivity problems, plus the assistance of CISA and CISSP-certified security engineers to help with advanced security architecture and business continuity planning.

Progent's remote technical support services offer exceptional leverage because they have the practical background and the sophisticated technology to solve most information system problems rapidly. Efficient support lowers direct costs because service calls take up a smaller number of chargeable minutes. Remote support also eliminates the expense of dispatching a consultant to your location. Your organization benefits even more with incidental costs by minimizing or eliminating network downtime and related costs stemming from business disruption, disgruntled clients, idle workers, and de-focused executives.

Progent's billing policy for online help is structured to maximize the impact of your IT service dollar. Progent bills by the minute for phone assistance, so you are billed exclusively for the support that you actually get. Unlike typical remote service firms, Progent asks for no service activation fee or minimum fees. Progent's one-minute billing unit and clean model for billing eliminate situations where speedy. minor repairs somehow turn into large invoices. Progent's penchant for dealing with technical issues quickly translates into your company saving cash.

Progent's Remote Support Technologies
Over time, Progent has refined a set of customized technologies and field-proven processes that ensure the highest degree of effectiveness for online technical support and repair for small company computer networks. Progent offers protected Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology allows the experts of Progent's online support team to interface to your company's computer system remotely without violating corporate security.

Progent's proprietary service reporting application includes thorough records for the support that Progent's customers have received. Progent's team consultants have access to the records of all help rendered to every Progent customer by any Progent consultant. This archive of problems and resolutions is structured as a readily searchable internal knowledge base that enables Progent's remote support engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's support improves daily. Progent's high-level certifications and close associations with major vendors including Cisco and Microsoft permit access to other vast technical support databases and allow fast response from manufacturers' internal product engineers so Progent's online service experts are able to arrive at optimal resolutions promptly.

Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone services in Chicago Illinois or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for network support, go to Immediate Urgent Support.

Remote Network Support Services Available from Progent
Progent's remote consulting engineers possess advanced credentials in an extensive set of disciplines. This breadth of technical skills allows Progent's consultants to manage practically any crisis likely to take place in a small business information system. Certificates earned by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, and Design Associate.

To provide assistance to businesses with multi-platform environments, Progent also provides access to engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.

Remote support services provided by Progent to companies in Chicago include:

• UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services cover a broad range of information technology such as network infrastructure, email solutions, system and process security, UNIX and Windows coexistence, VMware products for server hardware consolidation and easy management, and transitioning from older systems to the latest Windows or Linux-based environments. Progent's group-oriented approach to resolving network problems enables quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and lowers service expense.

  Progent's UNIX/Linux support engineers can provide urgent online assistance for resolving anomalies affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX Operating System
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • SGI/Irix
  Important Linux platforms for which Progent offers expertise include:
  • RedHat
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
  The Cisco CCIE credential is the highest accreditation for network infrastructure professionals, and indicates a consultant's networking skills at the expert level. Cisco CCIEs can resolve the most intractable problems associated with network design, installation, maintenance, security, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house support staff in analyzing problems with IOS Software network administration tools and coming up with alternate approaches or identifying software patches. Cisco CCIEs offer excellent cost-effectiveness since their depth of expertise enables them to resolve even the most difficult problems quickly. In many instances, less experienced consultants can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Few consulting firms make Cisco-qualified CCIEs accessible to support small and mid-size companies. Progent offers fast phone contact with a Cisco CCIE so your company can receive urgent support for severe network problems that are impacting worker efficiency but are not within the scope of your ordinary computer maintenance personnel. Progent's Cisco CCIE support experts can tie into your environment by means of sophisticated remote troubleshooting technology to provide efficient, safe, and affordable diagnosis and remediation. Progent's CCIEs offer consulting for all of Cisco's popular family of connectivity devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst family switches, as well as Virtual Private Network solutions.

• Certified Windows Support
  Progent's Microsoft-expert remote service professionals offer computer troubleshooting and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the assistance of support professionals who can assist your company with a wide range of technology support including Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange Server 2019 deployment, Microsoft Exchange 2016 Server migration, Exchange 2013 consulting, Exchange 2010 maintenance, SharePoint 2016 migration expertise, SharePoint 2019 planning and integration, Microsoft Teams migration expertise, Microsoft Skype for Business migration support, Lync Server 2013 integration and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server planning, Small Business Server support, and Windows Essentials cloud integration.

  Progent in addition can deliver a wide range of online desktop support services including Microsoft Windows 7 migration help, moving to 64-bit workstation applications, integrating Office 2010, and automating desktop configuration.

• CISSP and ISSAP Premier System Security Experts
  Progent's qualified CISSP and ISSAP security engineers can provide a range of security solutions to enhance the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows network against attacks or assist you to recuperate quickly following a serious breach. Security consulting services offered by Progent cover thorough security audits utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from malicious attacks; setting up firewalls; establishing secure mechanisms for remote and mobile access; securing your email infrastructure from spam and DHA attacks; and setting up 24x7 network monitoring.

• Hybrid Cloud Solutions
  Progent offers advanced online support to help businesses of all sizes integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that utilize local IT assets along with public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud migration services that include Microsoft 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.

• Help Desk Support
  Progent's Call Center programs for small businesses with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Call Center support services are designed for smaller companies who don't have the resources to support an in-house Call Center but who need fast response from an effective Call Center with professional phone assistance plus the technical depth to escalate the most challenging trouble tickets to advanced consultants.

  Progent's Help Desk Co-management services allow your IT organization to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution built around the top PSA tool for handling service requests, ticketing, responsibility, status tracking, and metrics.

  Progent's Call Center consulting services can guide you in building an efficient new Help Desk or revamping your current one, selecting or modifying Help Desk software products to address the unique requirements of your company, or providing temporary online personnel to work with your existing Call Center team to handle high-demand situations such as software transitions, mass updates, or installing new applications.

  Progent's Help Desk Call Center team of seasoned network consultants gives your clients in Chicago Illinois instant communication with an efficient technical support group with years of experience offering telephone-based consulting and online repair service for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Call Center the reputation as a significant contributor to company success, and Progent's aim is to resolve rather than simply annotate IT issues.

• Business Applications Support: Education, Customization, and Problem Solving
  Progent's Applications Consulting Group offers remote and in-depth engineering support and education in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and education for popular Microsoft business applications including Microsoft CRM, MS Office Project, Word, and Excel. To find out additional information on Progent's consulting, customization, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.

  Progent's Mac professionals can nurture the artistic facets of Apple Mac computing by offering phone-based consulting support and training in graphics, sound, and motion video. Progent's support professionals can provide expertise in a variety of Apple Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with special procedures like scanning or digitizing audio or video or putting together an audio/video production studio.

  Online Network Monitoring Services
  Progent offers businesses in Chicago Illinois online network monitoring services based on MS Operations Manager network monitoring and reporting, adapted by Progent to accommodate your environment so your computer support is proactive rather than reactive. By spotting potential problems before they result in network outages, remote monitoring can avoid inconvenient and expensive information system failures. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or networks that incorporate multiple operating systems.

Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.