Fast Phone Technical Support for Chicago Illinois UNIX, Linux, or Solaris NetworksFor small companies located in Chicago Illinois, Progent offers help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft technology. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE-certified engineers for challenging infrastructure issues, plus the services of CISA and CISSP-certified security engineers to help with high-level security design and business continuity preparedness.

Progent's online technical support services represent excellent leverage because they are equipped with the practical experience and the sophisticated technology to resolve the majority of information system problems rapidly. Efficient support reduces immediate costs since solutions take up fewer chargeable minutes. Remote support also avoids the cost of sending an engineer to your location. Your company saves even more in incidental costs by reducing or avoiding network downtime and associated costs stemming from business disruption, upset clients, unproductive employees, and distracted management.

Progent's billing policy for remote help is designed to get the most out of your IT service investment. Progent bills per minute for telephone-based assistance, so you pay only for the support that you receive. In contrast to many online service firms, Progent requires no service activation fee or minimum job duration. Progent's per-minute granularity and clean model for billing save you from scenarios where fast fixes somehow end up as big invoices. Progent's skill at disposing of technical issues quickly translates into your business conserving cash.

Progent's Online Technical Support Technologies
Over time, Progent has developed an array of optimized tools and field-tested processes that ensure the highest degree of effectiveness for online technical support and repair for small and midsize company computer systems. Progent provides secure Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology permits the staff of Progent's Technical Response Center to link to your company's environment without compromising network security.

Progent's advanced service database system includes extensive histories of the service that Progent's customers have been provided. Progent's staff consultants have access to the details of support rendered to each Progent customer by any Progent engineer. This history of problems and repairs is organized as an easily searchable internal knowledge base that enables Progent's online support engineers to share their knowledge with the whole team to make sure that the value of Progent's support services grows over time. Progent's high-level accreditations and working associations with major technology companies including Cisco and Microsoft make available other vast technical support databases and permit fast response from vendors' internal support staff so Progent's online service experts can arrive at the most efficient solutions in the least time.

Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Technical Support from Progent
To access Progent's remote services in Chicago Illinois or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT help, visit Immediate Emergency Support.

Remote Technical Support Services Available from Progent
Progent's phone-based technical service professionals possess advanced credentials in an extensive set of disciplines. This broad scope of capability enables Progent's engineers to address virtually any emergency likely to crop up in a small or midsize company network. Certifications held by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To support companies with multi-operating system networks, Progent also provides the services of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based technical support services Offered by Progent to customers in Chicago include:

  • UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services address a wide spectrum of computer technology including system architecture, messaging systems, network and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server hardware consolidation and easy administration, and transitioning from older applications to the latest Microsoft Windows or Linux-based solutions. Progent's team-based methodology for solving technical problems promotes quick escalation, if necessary, to consultants with task-relevant experience to handle challenging situations. This accelerates solutions of critical problems, reduces network downtime, and lowers support costs.

    Progent's UNIX and Linux support engineers can provide emergency remote assistance for diagnosing anomalies affecting UNIX/Linux systems based on leading derivatives of UNIX such as:

    • Apple macOS and OS X
    • Sun Solaris
    • IBM AIX Operating System
    • HP-UX (Hewlett Packard UNIX)
    • BSD
    • SCO UNIX
    • SGI/Irix
    Major Linux variants for which Progent can provide expert support include:
    • RedHat Linux
    • SUSE Linux
    • Debian-GNU
    • Slackware Linux

  • Contact a Cisco CCIE for High-level Network Troubleshooting
    Cisco Consultants for Chicago IllinoisThe Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure engineers, and validates a person's technical knowledge at the expert level. CCIEs can deal with the most stubborn challenges encountered in network design, installation, maintenance, security, and repair. CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing problems with IOS network administration utilities and developing workarounds or locating software patches. Cisco qualified CCIEs provide exceptional cost-effectiveness since their deep experience enables them to find solutions for even the most intractable problems quickly. In many cases, less experienced consultants can wrestle for many hours or days with the same problems that a CCIE can dispose of in minutes. Few service providers make CCIEs available to support small and mid-size businesses. Progent offers quick telephone access to a Cisco authorized CCIE so your company can get timely help for severe network infrastructure problems that are crippling worker efficiency but are beyond the scope of your regular network maintenance resources. Progent's Cisco-qualified CCIE engineers can interface to your computer system by means of advanced on-line support technology to provide fast, safe, and economical diagnosis and repair. Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's popular selection of networking devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network products.

  • Authorized Microsoft Windows Experts
    Windows Support for Chicago IllinoisProgent's Microsoft-certified remote support engineers can provide computer troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the assistance of consulting professionals who can help your company with a wide range of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, Microsoft Exchange 2019 planning and configuration, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Exchange 2010 maintenance, SharePoint 2016 migration consulting services, SharePoint 2019 planning and deployment, Microsoft Teams expertise, Skype for Business Server migration consulting, Microsoft Lync Server management and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server training, SBS Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition offers a broad range of online desktop services including Windows 7 integration, upgrading to 64-bit workstation software, configuring Office 2010, and automating desktop configuration.

  • CISSP, ISSAP, and CISM Certified Network Security Experts
    CISSP Premier System Security Professionals for Chicago IllinoisProgent's accredited CISSP and ISSAP security consultants offer a range of security services that can strengthen the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or help your business to recuperate rapidly after a damaging breach. Security consulting services offered by Progent include: in depth network security audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick recuperation from virus and worm assaults; integrating firewalls; designing safe mechanisms for remote and mobile access; defending your email system from spam and directory harvest attacks; and offering round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced remote consulting to help organizations of all sizes integrate their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that seamlessly combine physical resources as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration consulting. Progent has more than 20 years of experience providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract IT projects that small businesses frequently need. Progent's rates for longer-term development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these important areas of computer technology enables clients to complete major initiatives economically and on time. Progent's special remote consulting services include:
  • Help Desk Call Center Services
    Progent's Call Center support programs for small companies with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Call Center support services are designed for small organizations who lack the budget to support an internal Help Desk but who need quick access to an effective Call Center with proficient phone support as well as the in-depth expertise to escalate the most challenging tasks to high-level consultants.

    Progent's shared Help Desk services allow your IT organization to share responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution based on the leading PSA tool for managing service requests, ticketing, responsibility, status tracking, and reporting.

    Progent's Help Desk consulting support can guide you in building an efficient new Help Desk or improving your current organization, selecting or customizing Call Center software products to handle the unique demands of your corporation, or adding temporary phone support staff to work with your internal Help Desk Call Center resources during demanding scenarios such as software transitions, major updates, or rolling out new business software.

    Progent's Call Center team of veteran network consultants gives your computer users in Chicago Illinois fast contact with an efficient network service resource with substantial experience delivering phone consulting and online diagnostics for IT systems that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center perception as a major contributor to company efficiency, and Progent's aim is to fix rather than just report technical problems.

  • Business Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Consulting staff offers online professional consulting expertise and training in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, programming, and training for familiar Microsoft applications including Microsoft CRM, Office Project, Word, and Excel. To read more information on Progent's expertise, customization, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.

    Progent's Mac consultants can promote the creative aspect of Apple Mac computing by offering remote consulting support and education in graphics, audio, and video. Progent's support professionals can provide help in a large selection of Macintosh programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special projects like scanning or digitizing audio/video or building an audio/video production facility.

    Online Network and Server Monitoring Support
    Progent offers businesses in Chicago Illinois remote computer system monitoring services powered by Microsoft Operations Manager network monitoring, enhanced by Progent to fit your environment so your IT support is proactive rather than reactive. By spotting potential issues before they grow into network outages, remote monitoring can ward off stressful and expensive information system crises. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Windows networks, or systems powered by a combination of OS platforms.

How Your Chicago Illinois Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent phone-based support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or go to Contact Progent.

Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.

Onsite IT Consulting
Progent locations in Chicago Metro Area

City Address Phone Link
Chicago 500 North Michigan Avenue
Chicago, IL 60611
United States
(312) 800-0223 Chicago Network Support Services
Downers Grove 1431 Opus Place, Suite 110
Downers Grove, IL 60515
United States
(331) 251-1422 Downers Grove Network Support Services
Schaumburg 1900 E Golf Rd, Suite 950
Schaumburg, IL 60173
United States
(847) 944-8599 Schaumburg Network Support Services
Skokie 5250 Old Orchard Rd, Suite 300
Skokie, IL 60077
United States
(224) 534-2088 Skokie Network Support Services




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