Urgent Remote Consulting for Chicago Illinois UNIX, Linux, or Sun Solaris SystemsFor small and midsize businesses located in Chicago Illinois, Progent offers support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Windows platforms. Progent has delivered remote troubleshooting to businesses in every state in the U.S. (See Progent's customer testimonials). Progent also offers the consultation Cisco CCIE-certified network specialists for complex connectivity problems, as well as the assistance of CISA and CISSP-certified security engineers to handle advanced security design and business continuity planning.

Progent's online support services represent exceptional leverage because they have the practical background and the advanced tools to solve most information system problems quickly. Efficient support reduces immediate costs because service calls take up fewer billable consulting minutes. Remote help also avoids the expense of sending a consultant to your location. Your company saves even more in indirect costs by reducing or avoiding network downtime and associated losses due to business discontinuity, upset customers and vendors, idle employees, and distracted executives.

Progent's pricing model for online help is structured to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you pay just for the services that you receive. Unlike typical online support firms, Progent imposes no startup charge or minimum payments. Progent's one-minute billing unit and clean model for pricing do away with situations where fast repairs manage to turn into major bills. Progent's skill at dealing with technical issues efficiently translates into your business spending less cash.

Progent's Online Service Tools
Through years of experience, Progent has developed an array of customized technologies and field-proven processes that permit the highest level of effectiveness for remote help and repair for small business IT systems. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access allows the staff of Progent's remote service group to communicate with your company's environment remotely without violating system security.

Progent's powerful technical support database system includes detailed documentation describing all service that Progent's customers have received. Progent's team engineers have access to the specifics of assistance delivered to every customer by any Progent engineer. This archive of issues and repairs is organized as an easily searchable support knowledge base that permits Progent's online technical engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's advanced accreditations and close relationships with important vendors such as Cisco and Microsoft permit access to additional massive technical knowledge bases and permit priority access to manufacturers' internal support staff so Progent's online consulting experts can determine optimal solutions quickly.

Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To access Progent's phone support in Chicago Illinois or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Urgent Support.

Phone-based Technical Support Services Provided by Progent
Progent's online support experts offer certified skills in a comprehensive set of products and technologies. This wide range of IT skills enables Progent's engineers to address virtually any crisis likely to occur in a small company information system. Certifications earned by Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.

To help companies with multi-platform environments, Progent also provides the support of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.

Remote technical support services Offered by Progent to customers in Chicago include:

  • UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services address a broad range of computer technology such as system infrastructure, messaging systems, system and process security, UNIX/Linux and Microsoft Windows integration, virtual server products for server hardware economization and simplified administration, and transitioning from legacy applications to the latest Windows or Linux-powered environments. Progent's team-based approach to solving technical problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers service costs.

    Progent's UNIX/Linux consultants can offer emergency online help for troubleshooting anomalies within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:

    Important Linux variants for which Progent can provide expertise include:
    • RedHat Linux
    • SUSE Linux
    • Debian-GNU
    • Slackware Linux

  • Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
    Cisco Consultants for Chicago IllinoisThe Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network professionals, and indicates an individual's networking skills at the expert level. Cisco qualified CCIEs know how to resolve even the most difficult challenges associated with network infrastructure planning, installation, administration, security, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating problems with IOS network administration tools and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs offer excellent value since their broad expertise allows them to fix the most complex problems rapidly. In typical instances, less qualified consultants can struggle for hours or even days with identical tasks that a Cisco CCIE can fix in a few minutes. Few support providers make Cisco-qualified CCIEs accessible to help small and mid-size businesses. Progent offers fast phone access to a CCIE so you can get timely help for complex network problems that are lowering business productivity but are not within the comfort zone of your ordinary IT maintenance group or consultant. Progent's Cisco CCIE consultants can connect to your network using the latest on-line support technology to provide quick, secure, and affordable diagnosis and remediation. Progent's CCIEs offer consulting for all of Cisco's market leading selection of infrastructure appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.

  • Certified MS Windows Experts
    Windows Support for Chicago IllinoisProgent's Microsoft-expert remote support experts offer computer repair and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the assistance of support engineers who can help you with a wide variety of platform support including Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange Server 2019 integration, Microsoft Exchange 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint 2016 migration and hybrid deployment consulting services, SharePoint Server 2019 design and deployment, Microsoft Teams integration, Microsoft Skype for Business migration support, Lync Server integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server training, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a full range of online desktop support and troubleshooting services including Windows 7 integration, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and automating Business Desktop Deployment.

  • CISM and CISSP Premier Network Security Consultants
    CISSP Certified System Security Specialists for Chicago IllinoisProgent's certified CISSP, ISSAP, and CISM network security consultants can provide a range of system protection services that can bolster the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or assist you to clean up quickly following a damaging penetration. Security solutions offered by Progent include: thorough security evaluation utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from virus and worm attacks; configuring firewalls; designing safe mechanisms for remote and mobile connectivity; protecting your email system from spam and directory harvest attacks; and managing round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert remote support services to help organizations of any size connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to design and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid network models that combine on-premises resources along with public cloud services. To help you to integrate public clouds with networks, Progent offers a variety of public cloud integration support services that include Microsoft 365 integration solutions with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Special Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special projects that small businesses frequently request. Progent's rates for longer-term consulting tasks are set based on the qualifications of the engineers involved. Progent's experience with these special fields of information technology enables clients to complete critical initiatives within budget and on time. Progent's project-based remote engineering services include:
  • Help Desk Services
    Progent's Call Center programs for small and midsize organizations with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center support services are intended for small companies who don't have the money or time to support an in-house Help Desk but who want quick response from a reliable Call Center with proficient telephone support as well as the in-depth expertise to escalate the most challenging trouble tickets to high-level engineers.

    Progent's Help Desk sharing services make it possible for your business to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center consulting expertise can guide you in creating an efficient new Help Desk or improving your existing organization, identifying or customizing Help Desk software to address the special demands of your corporation, or adding temporary online staff to reinforce your in-house Help Desk team to handle high-demand situations such as software migrations, mass updates, or installing brand new business software.

    Progent's Help Desk staff of seasoned information technology experts gives your workers in Chicago Illinois rapid communication with an effective network service resource with extensive background offering phone support and online repair service for IT systems that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Call Center the reputation as a solid contributor to company success, and Progent's intent is to solve instead of merely track technical issues.

  • Applications Services: Education, Customization, and Integration
    Progent's Applications Experts staff offers phone-based and in-depth engineering support and training in specific business application fields including ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for Microsoft business applications including Microsoft CRM, Project, MS Word, and Excel. To read more on Progent's consulting, custom programming, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.

    Progent's Apple Mac experts can nurture the creative aspect of Apple Mac systems by delivering phone-based consulting services and training in imaging, audio, and motion video. Progent's support professionals can provide expertise in a large selection of Macintosh applications including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with specific jobs such as scanning or digitizing audio/video or establishing an audio/video post production facility.

    Remote Network Monitoring Services
    Progent offers businesses in Chicago Illinois remote network and server monitoring services powered by Microsoft Operations Manager network monitoring and reporting, customized by Progent for your environment so that your network support is proactive and automated. By detecting possible problems before they evolve into full-scale emergencies, remote monitoring can avoid disruptive and expensive network failures. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or environments powered by a mix of platforms.

How Your Chicago Illinois Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent online expertise with UNIX/Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent.

Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.

Onsite IT Consulting
Progent locations in Chicago Metro Area

City Address Phone Link
Chicago 500 North Michigan Avenue
Chicago, IL 60611
United States
(312) 800-0223 Chicago Network Support Services
Downers Grove 1431 Opus Place, Suite 110
Downers Grove, IL 60515
United States
(331) 251-1422 Downers Grove Network Support Services
Schaumburg 1900 E Golf Rd, Suite 950
Schaumburg, IL 60173
United States
(847) 944-8599 Schaumburg Network Support Services
Skokie 5250 Old Orchard Rd, Suite 300
Skokie, IL 60077
United States
(224) 534-2088 Skokie Network Support Services

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