For small businesses located in Chicago Illinois, Progent offers technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft platforms. Progent has delivered remote support to companies in all 50 states in the United States. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for challenging infrastructure issues, plus the services of CISSP-accredited security consultants to help with advanced security architecture and business continuity planning.
Progent's remote technical support services offer exceptional leverage because they are equipped with the practical experience and the advanced technology to resolve the majority of network issues rapidly. This reduces direct costs because service calls require a smaller number of billable minutes. Online support also avoids the expense of sending a consultant to your location. Your company saves even more in incidental costs by reducing or eliminating system downtime and related losses stemming from business disruption, disgruntled clients, idle workers, and de-focused executives.
Progent's pricing policy for remote support is designed to maximize the impact of your IT service investment. Progent bills per minute for phone consulting, so you are billed just for the support that you actually get. In contrast to many remote service companies, Progent asks for no startup charge or minimum job duration. Progent's per-minute granularity and clean model for pricing do away with situations where quick fixes manage to turn into large tabs. Progent's penchant for disposing of technical issues quickly results in your company saving cash.
Progent's Online Support Technologies
Over time, Progent has fine tuned a collection of customized tools and field-proven methodologies which ensure the highest level of effectiveness for remote engineering help and troubleshooting for small business IT systems. Progent provides protected VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity permits the staff of Progent's online support team to access your company's system remotely without violating corporate security.
Progent's sophisticated customer support database application maintains comprehensive records of all service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the history of all help rendered to each Progent customer by every engineer. This database of issues and resolutions is organized as a quickly accessible support database that allows Progent's online technical engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's high-level accreditations and working relationships with key technology companies including Cisco and Microsoft make available additional massive support databases and allow priority response from manufacturers' internal engineering staff so Progent's online consulting specialists are able to determine the most efficient resolutions promptly.
Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's remote services in Chicago Illinois or to find out more about Progent's phone support options, contact Progent at
Phone-based Network Support Services Provided by Progent
Progent's online network support experts have certified skills in an extensive array of disciplines. This breadth of IT skills permits Progent's consultants to tackle almost any emergency that may crop up in a small business network. Certifications awarded to Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional, and Design Professional.
To help companies with mixed-OS networks, Progent also provides the support of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote support services Offered by Progent to small businesses in Chicago include:
Progent's UNIX and Linux support engineers can offer emergency online assistance for diagnosing anomalies within UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Progent in addition offers a full array of remote desktop services such as Windows 7 migration help, moving to 64-bit workstation applications, configuring Office 2010, and automating workstation deployment.
Progent’s Co-managed Help Desk services allow your IT organization to share the load for Help Desk services transparently between your IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progent’s Help Desk sharing service is an advanced support solution based on the leading PSA tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk consulting expertise can aid you in creating an effective new Call Center or improving your current organization, selecting or modifying Help Desk software to address the special demands of your company, or providing occasional online staff to work with your internal Help Desk group to deal with demanding scenarios like software migrations, major updates, or installing brand new business software.
Progent's Help Desk Call Center team of seasoned information technology experts offers your computer users in Chicago Illinois quick assistance from an effective support resource with extensive experience delivering telephone-based support and remote troubleshooting for IT systems powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk recognition as a key enabler of company success, and Progent's goal is to fix instead of simply annotate network issues.
Progent's Mac professionals can nurture the creative components of Apple Mac computing by offering remote consulting support and training in imaging, sound, and motion video. Progent's consultants can provide assistance in a large selection of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with common projects like capturing or digitizing audio/video or setting up an audio/video production studio.
Remote Network and Server Monitoring Support
Progent offers companies in Chicago Illinois remote network and server monitoring services based on MS Operations Manager network monitoring and reporting, adapted by Progent to suit your business so your computer support is proactive and automated. By uncovering potential trouble spots before they grow into full-scale emergencies, automated monitoring can ward off disruptive and expensive network crises. Progent can also provide help with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or environments that incorporate multiple operating systems.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
City | Address | Phone | Link |
Chicago | 500 North Michigan Avenue Chicago, IL 60611 United States |
(312) 800-0223 | Chicago Network Support Services |
Downers Grove | 1431 Opus Place, Suite 110 Downers Grove, IL 60515 United States |
(331) 251-1422 | Downers Grove Network Support Services |
Schaumburg | 1900 E Golf Rd, Suite 950 Schaumburg, IL 60173 United States |
(847) 944-8599 | Schaumburg Network Support Services |
Skokie | 5250 Old Orchard Rd, Suite 300 Skokie, IL 60077 United States |
(224) 534-2088 | Skokie Network Support Services |