For small companies in Chicago or anywhere in Illinois, Progent provides technical support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Windows platforms. Progent has provided online support to companies in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent can furnish the consultation CCIE-qualified engineers for complex connectivity issues, plus the assistance of CISSP-accredited security consultants to help with high-level security design and business continuity planning.
Progent's online technical support engineers represent excellent leverage due to the fact that they are equipped with the real-world background and the advanced technology to resolve most information system problems rapidly. This reduces direct costs since solutions take up a smaller number of billable minutes. Online help also avoids the cost of dispatching a consultant to your office. Your organization saves even more in incidental costs by minimizing or avoiding system downtime and associated costs stemming from business discontinuity, disgruntled clients, idle employees, and de-focused management.
Progent's pricing policy for online support is designed to maximize the impact of your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are charged only for the support that you actually get. In contrast to typical online support firms, Progent asks for no initialization charge or minimum job duration. Progent's one-minute granularity and simple policy for pricing do away with situations where quick repairs somehow turn into major tabs. Progent's penchant for dealing with technical issues quickly results in your company saving money.
Progent's Remote Service Technologies
Over time, Progent has fine tuned an array of customized tools and field-tested methodologies which promote the maximum level of efficiency for online technical support and troubleshooting for small and midsize business information networks. Progent offers protected Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology permits the staff of Progent's remote service group to link to your computer system remotely without compromising corporate security.
Progent's sophisticated technical support reporting system stores detailed histories describing all support that Progent's clients have received. Progent's authorized engineers have the benefit of the records of all help provided to each client by every Progent consultant. This history of issues and repairs is organized as a readily retrievable support database that permits Progent's online technical professionals to share their experiences with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's high-level accreditations and close relationships with major vendors such as Cisco and Microsoft make available other massive technical databases and allow priority response from vendors' internal engineering staff so Progent's online service specialists can come up with optimal resolutions in the least time.
Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's remote support in Chicago or anywhere in Illinois or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for network help, visit Immediate Urgent Support.
Remote Technical Support Services Available from Progent
Progent's remote consulting professionals have advanced credentials in an extensive set of products and technologies. This wide range of technical skills permits Progent's consultants to address almost any problem likely to take place in a small business network. Credentials held by Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional (CCVP), CCDA and CCDP.
To help businesses with mixed-operating system environments, Progent also offers the skills of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Remote technical support services Offered by Progent to customers in Chicago and throughout the state of Illinois include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a broad spectrum of computer technology including network architecture, messaging systems, network and process security, UNIX/Linux and Windows integration, virtual server technologies for server economization and simplified management, and transitioning from legacy systems to current Windows or Linux-based solutions. Progent's team-based approach to resolving technical issues enables fast escalation, if necessary, to consultants with appropriate experience to tackle challenging situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can offer urgent phone-based help for resolving problems affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:
Important Linux platforms for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure consultants, and certifies an individual's network technology skills at the master level. Cisco CCIEs know how to deal with even the most complex issues encountered in network planning, integration, maintenance, protection, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network administration utilities and developing alternate approaches or locating software patches. Cisco CCIEs represent an exceptional value because their broad experience permits them to resolve even the most intractable problems quickly. In common instances, less qualified service providers can struggle for many hours or days with the same problems that a CCIE can resolve in minutes.
Few consulting providers make CCIEs accessible to assist small and medium sized businesses. Progent can provide quick telephone access to a Cisco CCIE so your company can get immediate assistance for complex network issues that are impacting business productivity but are outside the scope of your regular computer maintenance providers. Progent's Cisco CCIE engineers can connect to your network using sophisticated remote support technology in order to perform quick, safe, and affordable analysis and repair.
Progent's Cisco CCIEs offer consulting for all of Cisco's industry-leading family of networking devices such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network products.
Authorized MS Windows Expertise
Progent's Microsoft-premier remote support experts can provide computer troubleshooting and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist you with a broad variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint 2019 design and configuration,
Skype for Business migration support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a full array of online PC desktop support such as Microsoft Windows 7 migration, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's accredited CISSP, ISSAP, and CISM security engineers offer a range of system protection services that can enhance the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows environment against assaults or help you to recuperate rapidly after a damaging penetration. Security support services available from Progent include: in depth security evaluation utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast cleanup after virus and worm assaults; installing firewalls; building safe mechanisms for off-site and mobile connectivity; securing your email infrastructure from viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote support to help companies of all sizes integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that seamlessly combine local resources along with public cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing advanced consulting support online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent offers the skills of world-class online consulting professionals for special IT projects that small companies frequently request. Billing charges for ongoing development or consulting tasks are determined according to the qualifications of the engineers required. Progent's experience with these special fields of computer technology enables customers to complete major projects within budget and on time. Progent's project-based online consulting services include:
How Your Chicago Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center support programs for small and midsize businesses with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk support services are designed for smaller organizations who don't have the money or time to support an in-house Help Desk but who require quick response from an effective Call Center with proficient telephone support as well as the technical depth to escalate the most challenging tasks to advanced engineers.
Progentís Help Desk sharing services make it possible for your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the leading PSA tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center consulting services can aid you in creating an effective new Help Desk or improving your current one, evaluating or enhancing Call Center software products to address the particular needs of your company, or providing occasional phone support staff to work with your existing Help Desk group during demanding situations like software migrations, major updates, or installing brand new business software.
Progent's Call Center staff of seasoned information technology experts offers your clients in Chicago or anywhere in the state of Illinois instant access to an efficient network service resource with extensive experience delivering telephone-based help and remote repair service for IT systems based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk perception as a key enabler of company productivity, and Progent's policy is to resolve and not simply report network problems.
Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Experts Group provides online and in-depth consulting expertise and education in specific business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and education for familiar Microsoft applications including CRM, Microsoft Project, Word, and Microsoft Excel. To learn additional information concerning Progent's expertise, custom development, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac consultants can nurture the creative elements of Mac computing by offering phone-based help support and education in graphics, audio, and motion video. Progent's consultants can provide help in a variety of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special projects such as capturing or digitizing audio or video or putting together an audio/video production facility.
Remote Network and Server Monitoring Services
Progent can provide businesses in Chicago, or anywhere in the state of Illinois, remote network and server monitoring support powered by MS Operations Manager IT infrastructure monitoring, customized by Progent to suit your environment so your network support is proactive and automated. By detecting emerging trouble spots before they grow into downtime, system monitoring can ward off inconvenient and expensive network breakdowns. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks that support a variety of OS platforms.
To contact Progent about urgent remote assistance with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Emergency Online Support, call 1-800-993-9400, or visit Contact Progent.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in the Chicago Metro Area