For small companies located in Chicago or anywhere in the state of Illinois, Progent provides support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Windows platforms. Progent has provided online support to businesses in every state in the United States. (Refer to Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE-certified network specialists for complex connectivity issues, as well as the services of CISSP-certified security engineers to handle high-level security design and business continuity preparedness.
Progent's remote support engineers represent excellent leverage because they have the real-world background and the advanced tools to resolve most information system issues rapidly. Efficient support reduces immediate expenses because service calls accumulate fewer chargeable minutes. Online help also avoids the expense of dispatching a consultant to your location. Your company saves additionally with incidental costs by reducing or avoiding system downtime and related costs resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused management.
Progent's pricing model for online support is structured to stretch your IT service investment. Progent bills by the minute for phone assistance, so you are charged only for the services that you actually get. Unlike many remote service firms, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute granularity and clean policy for pricing save you from scenarios where fast fixes manage to end up as big tabs. Progent's penchant for handling problems efficiently translates into your company conserving cash.
Progent's Remote Support Tools
Over the years, Progent has fine tuned a set of optimized technologies and field-proven processes that promote the maximum degree of effectiveness for online engineering help and repair for small and midsize company computer systems. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity enables the staff of Progent's online support team to access your environment without violating network security.
Progent's advanced service reporting system maintains comprehensive histories of the support that Progent's clients have been provided. Progent's authorized engineers have access to the specifics of all help delivered to each client by every consultant. This database of trouble tickets and fixes is organized as a readily accessible proprietary knowledge base that enables Progent's remote technical professionals to share their experiences company-wide to make sure that the quality of Progent's technical support grows daily. Progent's high-level certifications and close relationships with important technology companies including Cisco and Microsoft make available additional massive technical support databases and allow fast access to vendors' in-house product engineers with the result that Progent's online consulting experts are able to come up with the most efficient resolutions in the least time.
Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's remote support in Chicago or anywhere in Illinois or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network help, visit Immediate Urgent Support.
Remote Technical Support Services Offered Progent
Progent's phone-based technical service engineers possess certified skills in an extensive array of disciplines. This broad range of IT skills allows Progent's consultants to address virtually any problem likely to crop up in a small business information system. Certifications held by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Professional.
To provide assistance to companies with mixed-operating system environments, Progent also provides the support of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Online support services provided by Progent to small businesses in Chicago and anywhere in the state of Illinois include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online consulting services cover a wide array of information technology such as system infrastructure, email solutions, network and process security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server economization and easy administration, and transitioning from older applications to current Windows or Linux-powered solutions. Progent's group-oriented approach to solving technical problems promotes quick escalation, when required, to engineers with appropriate experience to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can offer urgent online help for troubleshooting anomalies affecting UNIX/Linux systems based on popular derivatives of UNIX including:
Important Linux platforms for which Progent offers expert support include:
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the premier recognition for network engineers, and certifies a consultant's networking knowledge at the expert level. Cisco qualified CCIEs know how to handle the most intractable problems surrounding network design, deployment, maintenance, protection, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal support staff in analyzing anomalies with IOS network administration tools and coming up with alternate approaches or identifying program updates. Cisco CCIEs are an excellent value because their broad experience permits them to find solutions for even the most intractable problems quickly. In many instances, less experienced service providers can wrestle for many hours or even days with the same tasks that a CCIE can dispose of in minutes.
Few support firms make Cisco CCIEs available to support small and mid-size companies. Progent can provide fast telephone contact with a CCIE so you can get immediate assistance for severe network problems that are lowering business efficiency but are outside the comfort zone of your local IT service group or consultant. Progent's Cisco CCIE engineers can connect to your network using the latest remote troubleshooting technology in order to provide quick, secure, and affordable analysis and remediation.
Progent's CCIEs can provide assistance with the entire range of Cisco's industry-leading family of infrastructure appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.
Authorized MS Windows Experts
Progent's Microsoft-expert online service experts can deliver computer system troubleshooting and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the expertise of support professionals who can help you with a broad range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Exchange 2010 management,
SharePoint 2016 migration and hybrid deployment support,
SharePoint 2019 design and deployment,
Skype for Business Server planning and deployment consulting, Lync Server management and Microsoft Communications Server upgrade, Microsoft Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of remote desktop consulting and support services such as Windows 7 migration support, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's accredited CISSP, ISSAP, and CISM security consultants offer a variety of system protection solutions to enhance the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or help your company to clean up quickly following a serious breach. Security consulting services available from Progent cover thorough network security analysis using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; fast recovery from malicious assaults; installing firewalls; building safe mechanisms for off-site and mobile communication; guarding your messaging infrastructure from spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting to help organizations of any size connect their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that utilize on-premises resources along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 integration with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of experience providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent can provide the services of world-class remote consulting professionals for special projects that small businesses often request. Billing rates for longer-term development or consulting projects are set based on the qualifications of the engineers required. Progent's background in these important areas of computer technology allows customers to execute major projects within budget and on time. Progent's special online consulting solutions include:
How Your Chicago Company Can Contact Progent's Online Service Experts
Help Desk Services
Progent's Help Desk Call Center service offerings for small companies with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center support services are ideal for smaller businesses who don't have the budget to assemble and manage an in-house Help Desk Call Center but who want fast communication with a dependable Help Desk with proficient phone support as well as the available expertise to escalate the most challenging problems to high-level consultants.
Progentís Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk consulting support can aid you in creating an effective new Help Desk Call Center or improving your established one, selecting or customizing Call Center application software to meet the particular requirements of your corporation, or adding occasional phone support staff to supplement your internal Call Center group to handle high-demand situations like software migrations, mass upgrades, or installing brand new business software.
Progent's Help Desk staff of seasoned information technology professionals gives your workers in Chicago or anywhere in the state of Illinois quick contact with an effective technical support resource with substantial background offering telephone-based help and online repair service for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk recognition as a significant driver of business success, and Progent's goal is to resolve and not simply record network issues.
Business Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Consulting staff provides remote and in-depth engineering expertise and training in special application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and training for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office Word, and MS Office Excel. For more information concerning Progent's consulting, customization, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Mac professionals can support the creative facets of Macintosh environments by offering remote consulting services and training in graphics, sound, and video. Progent's consultants offer expertise in a variety of Macintosh applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common jobs like capturing or digitizing audio/video or configuring an audio/video production studio.
Online Network Monitoring Support
Progent can provide businesses in Chicago, or anywhere in the state of Illinois, online network and server monitoring services based on MS System Center Operations Manager IT infrastructure monitoring, customized by Progent to suit your business so your computer support is proactive rather than reactive. By detecting emerging issues before they cause downtime, proactive monitoring can minimize disruptive and costly network failures. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or environments that support a mix of platforms.
To contact Progent about emergency online help with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area