UNIX and Linux Online Emergency Help for

For small and midsize businesses located in Chicago Illinois, Progent provides help for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX and Microsoft technology. Progent has delivered online troubleshooting to companies in every state in the United States. (See Progent's customer recommendations). Progent also offers the consultation Cisco CCIE network specialists for complex connectivity problems, plus the assistance of CISSP-accredited security consultants to handle high-level security design and disaster recovery planning.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they are equipped with the real-world experience and the sophisticated tools to resolve most network issues quickly. Efficient support reduces immediate costs since service calls accumulate a smaller number of billable consulting minutes. Online support also avoids the expense of dispatching an engineer to your site. Your organization saves additionally in indirect expenses by reducing or avoiding system outages and related losses resulting from business discontinuity, upset customers and vendors, idle workers, and de-focused management.

Progent's pricing policy for online support is designed to get the most out of your IT service investment. Progent charges on a per-minute basis for phone assistance, so you pay only for the services that you actually get. In contrast to many remote support organizations, Progent asks for no startup charge or minimum job duration. Progent's per-minute billing unit and clean model for billing eliminate scenarios where quick fixes manage to turn into substantial invoices. Progent's skill at dealing with problems quickly results in your company spending less money.

Progent's Online Technical Support Tools
Over time, Progent has developed a set of optimized technologies and field-proven processes which promote the highest degree of effectiveness for remote technical support and repair for small business information systems. Progent provides secure Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's online support team to communicate with your environment without compromising system security.

Progent's proprietary service reporting application stores extensive documentation for all support that Progent's customers have received. Progent's staff engineers have access to the records of assistance provided to every Progent customer by every engineer. This database of anomalies and resolutions is organized as an easily retrievable proprietary database that enables Progent's remote support experts to share their experiences company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and working associations with major vendors such as Cisco and Microsoft make available additional vast technical support databases and allow fast response from manufacturers' in-house product engineers so Progent's remote consulting specialists are able to arrive at the most efficient solutions promptly.

Get Online UNIX/Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's remote support in Chicago Illinois or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for IT help, visit Immediate Urgent Support.

Remote Technical Support Services Provided by Progent
Progent's phone-based consulting engineers offer credentials in an extensive array of disciplines. This breadth of capability enables Progent's engineers to resolve almost any emergency that may crop up in a small or midsize business information system. Certifications held by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, and Design Associate.

To provide assistance to businesses with mixed-OS networks, Progent also offers the skills of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.

Phone-based support services Offered by Progent to clients in Chicago include:

• UNIX/Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services cover a broad spectrum of computer technology such as system infrastructure, email solutions, network and process security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware consolidation and easy management, and migration from older applications to the latest MS Windows or Linux solutions. Progent's group-based methodology for resolving technical problems promotes quick escalation, when required, to consultants with task-relevant expertise to tackle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and cuts support expense.

  Progent's UNIX/Linux consultants can offer urgent online assistance for resolving anomalies affecting UNIX/Linux systems powered by popular variants of UNIX such as:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux variants for which Progent offers expert support include:
  • RedHat
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
  The Cisco CCIE credential is the top recognition for networking professionals, and indicates a consultant's network technology knowledge at the expert level. CCIEs know how to handle the most difficult issues associated with network infrastructure design, integration, maintenance, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house product support engineers in isolating problems with Cisco IOS network administration utilities and developing workarounds or identifying software patches. Cisco CCIEs provide exceptional value since their broad experience permits them to fix the most difficult problems rapidly. In many cases, less experienced service providers can wrestle for many hours or days with identical problems that a CCIE can fix in a few minutes. Few service organizations make CCIEs accessible to support small and mid-size businesses. Progent can provide quick phone access to a Cisco CCIE so your company can receive timely help for severe network issues that are lowering worker efficiency but are outside the comfort zone of your ordinary computer maintenance personnel. Progent's Cisco-qualified CCIE consultants can communicate with your computer system by means of the latest remote support tools to perform efficient, secure, and economical analysis and remediation. Progent's Cisco CCIEs can provide assistance with all of Cisco's popular selection of connectivity products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network technology.

• Authorized Windows Experts
  Progent's Microsoft-certified online support professionals offer computer troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the expertise of support engineers who can help you with a wide range of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange 2019 integration, MS Exchange 2016 migration, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 maintenance, SharePoint 2016 migration and hybrid integration consulting services, SharePoint 2019 design and configuration, Microsoft Teams expertise, Microsoft Skype for Business migration consulting, Microsoft Lync Server integration and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server planning, Small Business Server 2011 consulting, and Windows Essentials migration and cloud integration.

  Progent also offers a full array of remote PC desktop support services including Windows 7 migration, preparing for to 64-bit desktop software, integrating Office 2010, and streamlining workstation deployment.

• CISM and CISSP Certified System Security Experts
  Progent's qualified CISM and CISSP network security consultants can provide a range of security solutions that can bolster the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or assist you to recover rapidly after a serious penetration. Security consulting services offered by Progent include: in depth network security audits using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast recovery from malicious assaults; configuring firewalls; designing secure mechanisms for remote and mobile communication; defending your email infrastructure against spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.

• Hybrid Cloud Solutions
  Progent offers expert online support services to help businesses of all sizes connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that seamlessly combine physical resources along with public cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of cloud migration services such as Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.

• Call Center Services
  Progent's Help Desk support alternatives for small and midsize businesses with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk support services are designed for small businesses who lack the budget to create an in-house Call Center but who need quick communication with an efficient Call Center with professional telephone support plus the available expertise to escalate complex tasks to advanced consultants.

  Progent’s Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent’s shared Help Desk service is an advanced service desk solution built around the top professional services automation tool for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.

  Progent's Call Center consulting services can support you in creating an effective new Help Desk or enhancing your established one, evaluating or modifying Call Center software products to meet the special requirements of your company, or adding occasional phone support staff to work with your existing Help Desk resources during high-demand events like software transitions, major updates, or installing new business software.

  Progent's Help Desk staff of seasoned information technology experts offers your customers in Chicago Illinois immediate assistance from an efficient technical support resource with extensive background providing telephone-based support and online repair service for networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk perception as a solid driver of company productivity, and Progent's goal is to resolve rather than merely report technical issues.

• Applications Support: Education, Custom Development, and Integration
  Progent's Applications Consulting Team offers online advanced consulting support and training in key business application fields including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, programming, and education for familiar Microsoft applications including Microsoft CRM, MS Office Project, MS Word, and Excel. To find out additional information concerning Progent's consulting, programming, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.

  Progent's Mac consultants can promote the creative aspect of Apple Mac environments by delivering remote help support and training in graphics, audio, and video. Progent's consultants can provide expertise in a range of Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with specific jobs such as scanning or digitizing audio or video or setting up an audio/video post production studio.

  Online Network Monitoring Support
  Progent offers businesses in Chicago Illinois online network and server monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your environment so your IT maintenance is proactive and automated. By anticipating potential trouble spots before they expand into crashes, remote monitoring can ward off inconvenient and expensive network breakdowns. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or networks based on multiple platforms.

Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.