For small businesses located in Chicago Illinois, Progent offers technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft platforms. Progent has delivered remote support to companies in all 50 states in the United States. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for challenging infrastructure issues, plus the services of CISSP-accredited security consultants to help with advanced security architecture and business continuity planning.
Progent's remote technical support services offer exceptional leverage because they are equipped with the practical experience and the advanced technology to resolve the majority of network issues rapidly. This reduces direct costs because service calls require a smaller number of billable minutes. Online support also avoids the expense of sending a consultant to your location. Your company saves even more in incidental costs by reducing or eliminating system downtime and related losses stemming from business disruption, disgruntled clients, idle workers, and de-focused executives.
Progent's pricing policy for remote support is designed to maximize the impact of your IT service investment. Progent bills per minute for phone consulting, so you are billed just for the support that you actually get. In contrast to many remote service companies, Progent asks for no startup charge or minimum job duration. Progent's per-minute granularity and clean model for pricing do away with situations where quick fixes manage to turn into large tabs. Progent's penchant for disposing of technical issues quickly results in your company saving cash.
Progent's Online Support Technologies
Over time, Progent has fine tuned a collection of customized tools and field-proven methodologies which ensure the highest level of effectiveness for remote engineering help and troubleshooting for small business IT systems. Progent provides protected VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity permits the staff of Progent's online support team to access your company's system remotely without violating corporate security.
Progent's sophisticated customer support database application maintains comprehensive records of all service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the history of all help rendered to each Progent customer by every engineer. This database of issues and resolutions is organized as a quickly accessible support database that allows Progent's online technical engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's high-level accreditations and working relationships with key technology companies including Cisco and Microsoft make available additional massive support databases and allow priority response from manufacturers' internal engineering staff so Progent's online consulting specialists are able to determine the most efficient resolutions promptly.
Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's remote services in Chicago Illinois or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Urgent Support.
Phone-based Network Support Services Provided by Progent
Progent's online network support experts have certified skills in an extensive array of disciplines. This breadth of IT skills permits Progent's consultants to tackle almost any emergency that may crop up in a small business network. Certifications awarded to Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional, and Design Professional.
To help companies with mixed-OS networks, Progent also provides the support of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote support services Offered by Progent to small businesses in Chicago include:
Special Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a wide range of computer technology including system architecture, messaging solutions, network and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server hardware consolidation and simplified management, and migration from older applications to the latest Windows or Linux environments. Progent's group-based approach to resolving network issues enables quick escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This accelerates solutions of critical problems, reduces lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can offer emergency online assistance for diagnosing anomalies within UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Important Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- SCO UNIX
- SUSE Linux
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for networking engineers, and certifies a consultant's networking skills at the master level. Cisco qualified CCIEs can handle the most difficult problems occurring in network infrastructure design, installation, management, protection, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's internal engineers in isolating anomalies with IOS network management utilities and developing alternate approaches or identifying software patches. Cisco CCIEs represent an excellent cost-effectiveness because their deep experience enables them to find solutions for the most intractable problems quickly. In common cases, less seasoned engineers can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can fix in minutes.
Few consulting firms make Cisco CCIEs accessible to support small and medium sized businesses. Progent can provide quick phone access to a Cisco-qualified CCIE so you can receive urgent help for serious network issues that are impacting business productivity but are not within the experience of your regular IT maintenance group or consultant. Progent's CCIE support experts can communicate with your computer system using the latest on-line troubleshooting technology to perform efficient, secure, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's industry-leading family of infrastructure appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus VPN products.
Certified MS Windows Experts
Progent's Microsoft-certified remote service engineers can deliver network repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the expertise of support professionals who can assist you with a wide range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint 2019 design and integration, Microsoft Teams configuration help, Microsoft Skype for Business Server migration support, Lync Server management and Microsoft Communications Server upgrade, Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a full array of remote desktop services such as Windows 7 migration help, moving to 64-bit workstation applications, configuring Office 2010, and automating workstation deployment.
CISM and CISSP Certified System Security Consultants
Progent's qualified CISSP and ISSAP security consultants can provide a range of security solutions that can strengthen the immunity of your UNIX/Linux, Solaris, Mac or Windows network against attacks or assist your company to recuperate rapidly following a damaging penetration. Security support services offered by Progent cover comprehensive network security analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick recovery from malicious assaults; configuring firewalls; establishing safe mechanisms for remote and mobile access; securing your messaging system against viruses, spam and DHA attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online support services to help organizations of all sizes connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that combine physical resources as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent offers the services of world-class remote consulting experts for special IT projects that small companies frequently request. Billing rates for ongoing consulting tasks are set based on the qualifications of the consultants required. Progent's background in these important areas of computer technology allows clients to execute critical initiatives within budget and on schedule. Progent's special remote engineering services include:
How Your Chicago Illinois Company Can Contact Progent's Remote Service Professionals
Call Center Expertise
Progent's Help Desk Call Center support alternatives for small organizations with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Call Center support services are well suited for small organizations who don't have the budget to assemble and manage an internal Help Desk but who want quick response from an effective Help Desk with proficient phone support plus the available expertise to escalate the most challenging tasks to advanced engineers.
Progentís Co-managed Help Desk services allow your IT organization to share the load for Help Desk services transparently between your IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced support solution based on the leading PSA tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk consulting expertise can aid you in creating an effective new Call Center or improving your current organization, selecting or modifying Help Desk software to address the special demands of your company, or providing occasional online staff to work with your internal Help Desk group to deal with demanding scenarios like software migrations, major updates, or installing brand new business software.
Progent's Help Desk Call Center team of seasoned information technology experts offers your computer users in Chicago Illinois quick assistance from an effective support resource with extensive experience delivering telephone-based support and remote troubleshooting for IT systems powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk recognition as a key enabler of company success, and Progent's goal is to fix instead of simply annotate network issues.
Applications Services: Training, Development, and Integration
Progent's Applications Experts Group provides remote professional consulting expertise and training in specific business application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for Microsoft business applications including CRM, Microsoft Project, Word, and Excel. To read additional information about Progent's consulting, custom programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Mac professionals can nurture the creative components of Apple Mac computing by offering remote consulting support and training in imaging, sound, and motion video. Progent's consultants can provide assistance in a large selection of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with common projects like capturing or digitizing audio/video or setting up an audio/video production studio.
Remote Network and Server Monitoring Support
Progent offers companies in Chicago Illinois remote network and server monitoring services based on MS Operations Manager network monitoring and reporting, adapted by Progent to suit your business so your computer support is proactive and automated. By uncovering potential trouble spots before they grow into full-scale emergencies, automated monitoring can ward off disruptive and expensive network crises. Progent can also provide help with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or environments that incorporate multiple operating systems.
To contact Progent about urgent remote expertise with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or go to Contact Progent.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area