For small and midsize businesses in Chicago Illinois, Progent offers technical support for information systems powered by UNIX or Linux or for environments that feature a combination of UNIX and Microsoft Windows platforms. Progent has provided online support to businesses in all 50 states in the United States. (See Progent's client recommendations). Progent also offers the consultation Cisco CCIE-certified network specialists for complex connectivity issues, as well as the services of CISSP and CISM-certified security engineers to help with high-level security design and business continuity planning.
Progent's remote technical support services represent excellent value because they have the practical experience and the advanced technology to resolve most network problems quickly. Efficient support reduces immediate costs because solutions take up fewer chargeable consulting minutes. Online support also avoids the cost of dispatching an engineer to your office. Your organization saves even more in incidental expenses by reducing or avoiding system downtime and associated costs stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted executives.
Progent's billing model for online help is designed to get the most out of your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are charged only for the support that you actually get. In contrast to typical remote service firms, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for billing eliminate scenarios where quick repairs manage to end up as major tabs. Progent's skill at dealing with problems efficiently translates into your company spending less cash.
Progent's Online Technical Support Tools
Through years of experience, Progent has developed a collection of customized tools and field-proven processes that ensure the highest degree of effectiveness for online engineering help and repair for small and midsize company IT systems. Progent offers protected VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's remote service group to interface to your environment remotely without breaching corporate security.
Progent's proprietary customer support database system keeps detailed histories for the support that Progent's clients have been provided. Progent's staff engineers have the benefit of the history of all help delivered to each Progent client by every Progent consultant. This database of anomalies and repairs is organized as a conveniently retrievable support database that permits Progent's online technical experts to share their experiences company-wide to make sure that the quality of Progent's support services improves daily. Progent's advanced certifications and close associations with important vendors including Cisco and Microsoft permit access to other massive technical support databases and allow priority access to vendors' internal product engineers so Progent's remote consulting specialists can come up with the most efficient solutions promptly.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's remote support in Chicago Illinois or to find out more about Progent's phone support options, contact Progent at
Phone-based Technical Support Services Available from Progent
Progent's phone-based technical support professionals possess credentials in an extensive set of products and technologies. This wide range of capability allows Progent's engineers to manage practically any crisis likely to crop up in a small or midsize business information system. Certifications held by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), CCVP, and Design Professional.
To provide assistance to clients with mixed-platform environments, Progent also provides access to consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and CISSP-ISSAP engineers.
Phone-based technical support services Offered by Progent to clients in Chicago include:
Progent's UNIX and Linux support engineers can provide urgent online help for resolving anomalies within UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:
Progent in addition can deliver a wide range of online PC desktop support and troubleshooting services such as Windows 7 migration, preparing for to 64-bit desktop applications, configuring Office 2010, and automating PC desktop image creation.
Progent's shared Help Desk services allow your business to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution built around the top PSA platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center consulting services can guide you in building an effective new Help Desk or enhancing your existing organization, evaluating or enhancing Call Center application software to meet the particular demands of your business, or providing temporary online personnel to work with your internal Help Desk Call Center team to handle unusually busy events such as software transitions, mass upgrades, or rolling out brand new applications.
Progent's Call Center team of experienced network professionals gives your computer users in Chicago Illinois immediate contact with an effective network service resource with years of background offering telephone-based help and remote repair service for networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center the reputation as a significant contributor to business performance, and Progent's policy is to fix rather than just document network issues.
Progent's Apple Mac professionals can promote the artistic elements of Mac computing by providing remote consulting support and training in imaging, audio, and motion video. Progent's consultants can provide assistance in a variety of Apple Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with special procedures such as capturing or digitizing audio or video or configuring an audio/video production studio.
Online Network and Server Monitoring Services
Progent can provide companies in Chicago Illinois remote computer system monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your environment so your computer support is proactive rather than reactive. By anticipating looming issues before they result in crashes, automated monitoring can minimize inconvenient and expensive information system breakdowns. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or environments powered by multiple platforms.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
City | Address | Phone | Link |
Chicago | 500 North Michigan Avenue Chicago, IL 60611 United States |
(312) 800-0223 | Chicago Network Support Services |
Downers Grove | 1431 Opus Place, Suite 110 Downers Grove, IL 60515 United States |
(331) 251-1422 | Downers Grove Network Support Services |
Schaumburg | 1900 E Golf Rd, Suite 950 Schaumburg, IL 60173 United States |
(847) 944-8599 | Schaumburg Network Support Services |
Skokie | 5250 Old Orchard Rd, Suite 300 Skokie, IL 60077 United States |
(224) 534-2088 | Skokie Network Support Services |