For small companies located in Chicago or anywhere in Illinois, Progent provides support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for challenging connectivity problems, as well as the services of CISSP and CISM-certified security consultants to help with high-level security architecture and disaster recovery planning.
Progent's online support engineers offer excellent value because they have the real-world experience and the advanced technology to solve the majority of network issues quickly. Efficient support lowers immediate expenses since solutions require fewer billable minutes. Remote support also eliminates the expense of sending an engineer to your site. Your organization saves additionally in incidental expenses by minimizing or avoiding network downtime and associated costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused management.
Progent's pricing model for remote support is designed to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced only for the support that you actually get. In contrast to many remote service companies, Progent imposes no startup fee or minimum payments. Progent's one-minute billing unit and clean policy for pricing eliminate situations where quick repairs somehow turn into substantial invoices. Progent's penchant for disposing of technical issues efficiently translates into your business saving cash.
Progent's Online Support Technologies
Over time, Progent has fine tuned an arsenal of optimized technologies and field-tested processes which permit the highest level of effectiveness for online help and repair for small and midsize company computer systems. Progent offers safe VPN support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology allows the consultants of Progent's Technical Response Center to connect to your system remotely without breaching system security.
Progent's sophisticated customer support database system includes detailed documentation of all support that Progent's clients have received. Progent's team service personnel have access to the details of assistance rendered to every Progent customer by any Progent consultant. This archive of problems and responses is stored as a quickly searchable support database that permits Progent's online technical professionals to share their experiences company-wide to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced certifications and close relationships with important industry leaders including Cisco and Microsoft permit access to additional extensive technical support knowledge bases and permit fast access to manufacturers' internal engineering staff so Progent's remote consulting specialists are able to determine optimal solutions quickly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's remote services in Chicago or anywhere in Illinois or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for IT support, visit Immediate Emergency Support.
Remote Technical Services Provided by Progent
Progent's remote technical support experts have credentials in an extensive set of technologies. This wide range of IT skills permits Progent's consultants to handle almost any emergency likely to crop up in a small or midsize business network. Credentials held by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, and Design Associate.
To support customers with multi-OS environments, Progent also offers access to consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online support provided by Progent to companies in Chicago and anywhere in the state of Illinois include:
Special Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a broad spectrum of computer technology including system architecture, email solutions, network and operational security, UNIX and Windows integration, VMware products for server economization and simplified administration, and migration from legacy systems to current Windows or Linux environments. Progent's team-based methodology for solving technical problems enables quick escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can provide urgent remote assistance for diagnosing problems within UNIX/Linux systems based on leading versions of UNIX such as:
Important Linux versions for which Progent offers expert support include:
- Apple macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for networking consultants, and indicates a person's technical knowledge at the expert level. CCIEs know how to resolve even the most difficult challenges encountered in network infrastructure design, integration, management, protection, and problem solving. CCIEs operate with the highest priority with Cisco's internal support staff in analyzing problems with Cisco IOS network administration tools and coming up with workarounds or locating program updates. CCIEs represent an exceptional cost-effectiveness since their depth of expertise enables them to find solutions for even the most complex problems rapidly. In common cases, less seasoned service providers can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in minutes.
Few service providers make CCIEs accessible to help small and mid-size companies. Progent offers quick telephone contact with a Cisco CCIE so your company can get timely support for serious network issues that are hurting business efficiency but are beyond the comfort zone of your local computer maintenance group or consultant. Progent's Cisco CCIE consultants can interface to your environment using advanced remote troubleshooting tools to provide efficient, safe, and economical analysis and remediation.
Progent's CCIEs can provide expertise in the complete line of Cisco's industry-leading family of networking devices including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst Series switches, as well as Virtual Private Network solutions.
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified online service engineers can deliver computer system problem solving and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can help you with a wide variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2016 migration, Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint Server application development,
Skype for Business migration support, Lync Server 2013 management and Microsoft Communications Server upgrade, Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of online desktop support and troubleshooting services including Microsoft Windows 7 integration, moving to 64-bit desktop applications, integrating Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Premier Network Security Experts
Progent's certified CISSP, ISSAP, and CISM network security consultants offer a variety of security solutions that can enhance the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows environment against attacks or help you to recover rapidly after a serious breach. Security support services offered by Progent include: thorough network security audits utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick cleanup after malicious attacks; installing firewalls; building secure mechanisms for off-site and mobile connectivity; protecting your messaging infrastructure against viruses, spam and DHA attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting support to help businesses of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that combine physical IT assets along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering advanced consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent can provide the services of world-class remote consulting experts for contract projects that small companies often request. Billing rates for ongoing consulting tasks are determined based on the level of expertise of the engineers involved. Progent's experience with these special fields of computer technology enables customers to execute critical projects within budget and on time. Progent's special online engineering solutions include:
How Your Chicago Company Can Contact Progent's Online Technical Support Experts
Call Center Support
Progent's Call Center support programs for small organizations with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are ideal for smaller businesses who lack the resources to support an internal Call Center but who require quick response from a dependable Help Desk with proficient telephone assistance plus the technical depth to escalate complex tasks to advanced consultants.
Progentís Virtual Help Desk is intended for bigger businesses and operates as a transparent addition to your established Helpdesk organization. Progent's Virtual Help Desk Call Center can act as an escalation resource for the toughest computer system problems, or be available in those circumstances when your ordinary service providers are overwhelmed.
Progent's Call Center consulting services can guide you in building an efficient new Help Desk or enhancing your current organization, evaluating or customizing Help Desk Call Center software products to handle the unique requirements of your business, or adding occasional online personnel to work with your in-house Help Desk Call Center team during unusually busy situations such as software transitions, mass updates, or installing brand new business software.
Progent's Call Center staff of seasoned information technology consultants provides your computer users in Chicago or anywhere in the state of Illinois rapid assistance from a large network service resource with extensive experience delivering telephone-based consulting and remote diagnostics for IT systems that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk Call Center perception as a key enabler of company productivity, and Progent's goal is to resolve rather than just annotate IT issues.
Applications Services: Training, Development, and Problem Solving
Progent's Applications Experts Team offers remote professional consulting expertise and education in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting, custom programming, and education for familiar Microsoft applications including Microsoft CRM, Project, MS Word, and MS Office Excel. To find out more on Progent's expertise, custom development, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Mac professionals can promote the creative facets of Apple Mac computing by delivering remote help services and training in imaging, sound, and video. Progent's consultants offer expertise in a large selection of Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with common jobs such as capturing or digitizing audio/video or establishing an audio/video production studio.
Remote Network Monitoring Services
Progent can provide companies in Chicago, or anywhere in the state of Illinois, remote computer system monitoring support centered around Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to fit your business so your computer support is proactive and automated. By anticipating possible issues before they expand into crashes, remote monitoring can ward off inconvenient and costly network failures. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems powered by a variety of platforms.
To get in touch with Progent about emergency phone-based support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Online Support, phone 1-800-993-9400, or go to Contact Progent.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in the Chicago Metro Area