For small and midsize businesses in Chicago Illinois, Progent provides help for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Microsoft Windows platforms. Progent has delivered remote troubleshooting to companies in every state in the United States. (Refer to Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE-certified engineers for complex infrastructure issues, plus the services of CISSP and CISM-accredited security engineers to help with advanced security design and disaster recovery preparedness.
Progent's remote technical support engineers offer exceptional leverage because they have the real-world background and the sophisticated tools to solve most network issues rapidly. Efficient support lowers immediate costs because solutions require a smaller number of chargeable minutes. Online support also eliminates the expense of sending a consultant to your location. Your company saves additionally in incidental costs by reducing or eliminating network downtime and associated costs due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management.
Progent's pricing policy for online help is designed to get the most out of your IT service dollar. Progent bills per minute for telephone-based assistance, so you are billed only for the services that you actually get. In contrast to many remote support companies, Progent asks for no startup fee or minimum job duration. Progent's one-minute granularity and simple model for billing avoid scenarios where quick repairs manage to turn into large tabs. Progent's penchant for solving technical issues quickly translates into your business saving money.
Progent's Online Support Technologies
Over the years, Progent has fine tuned an arsenal of optimized technologies and field-tested methodologies that ensure the maximum degree of effectiveness for remote help and troubleshooting for small company IT networks. Progent provides protected Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access enables the consultants of Progent's remote service group to connect to your environment without violating corporate security.
Progent's powerful customer support database system keeps extensive histories describing the support that Progent's clients have received. Progent's team engineers have the benefit of the specifics of support delivered to every client by any Progent engineer. This history of anomalies and repairs is stored as a readily retrievable support database that permits Progent's online technical professionals to communicate their experiences with the whole team to make sure that the quality of Progent's support improves over time. Progent's advanced accreditations and working associations with key technology companies such as Cisco and Microsoft make available additional extensive technical support databases and permit quick access to manufacturers' in-house engineering staff so Progent's remote consulting experts can determine optimal resolutions quickly.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's phone support in Chicago Illinois or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Emergency Support.
Phone-based Technical Support Services Offered Progent
Progent's remote technical support engineers have credentials in a comprehensive set of disciplines. This breadth of technical skills permits Progent's engineers to address practically any crisis that may take place in a small company information system. Credentials held by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.
To support companies with mixed-platform networks, Progent also provides the support of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online services provided by Progent to customers in Chicago include:
Additional Support Programs Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online consulting services cover a wide spectrum of computer technology including system infrastructure, messaging systems, system and operational security, UNIX/Linux and Windows coexistence, VMware technologies for server hardware consolidation and simplified administration, and migration from older systems to current Windows or Linux-powered environments. Progent's group-based methodology for solving technical issues promotes quick escalation, when required, to engineers with appropriate expertise to handle challenging scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can provide urgent phone-based help for troubleshooting problems within UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:
Major Linux versions for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
- SUSE Linux
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for networking professionals, and certifies an individual's technical knowledge at the expert level. Cisco qualified CCIEs can deal with the most complex issues surrounding network planning, integration, administration, security, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network management tools and developing alternate approaches or locating program updates. Cisco CCIEs represent an exceptional cost-effectiveness since their deep expertise allows them to find solutions for the most difficult problems rapidly. In typical instances, less seasoned service providers can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few service firms make CCIEs available to assist small and medium sized companies. Progent offers fast phone contact with a CCIE so you can get timely help for complex network infrastructure issues that are lowering business productivity but are not within the experience of your local computer service providers. Progent's Cisco-qualified CCIE support experts can tie into your environment by means of state-of-the-art remote troubleshooting tools to provide efficient, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's popular selection of infrastructure appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network products.
Authorized Windows Support
Progent's Microsoft-expert online support experts offer network problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can assist you with a wide range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 planning and configuration, Microsoft Teams integration, Skype for Business migration consulting, Lync Server management and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a full array of remote desktop support services such as Microsoft Windows 7 migration, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Premier System Security Professionals
Progent's certified CISSP and ISSAP network security consultants offer a variety of security services to enhance the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or assist your business to recover rapidly following a serious penetration. Security support services available from Progent cover comprehensive security audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after malicious attacks; setting up firewalls; building safe architectures for off-site and mobile access; guarding your email system against viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support to help companies of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that combine on-premises IT assets as well as cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of experience providing advanced consulting services online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent can provide the skills of seasoned online consulting experts for contract projects that small companies frequently request. Billing rates for longer-term development or consulting tasks are set based on the qualifications of the engineers involved. Progent's background in these important areas of information technology allows clients to execute major initiatives economically and on schedule. Progent's project-based online consulting solutions include:
How Your Chicago Illinois Business Can Contact Progent's Online Service Experts
Call Center Expertise
Progent's Help Desk Call Center support alternatives for small and midsize companies with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Call Center support services are designed for smaller companies who lack the resources to assemble and manage an internal Help Desk Call Center but who want fast response from an effective Help Desk with proficient phone assistance as well as the technical depth to escalate complex problems to advanced consultants.
Progentís shared Help Desk services make it possible for your business to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution based on the top professional services automation (PSA) tool for managing service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Call Center consulting services can guide you in building an effective new Help Desk Call Center or improving your existing one, identifying or modifying Call Center software to meet the unique requirements of your corporation, or adding occasional phone support personnel to work with your existing Help Desk team during demanding events such as software migrations, major upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of experienced network experts provides your workers in Chicago Illinois immediate assistance from an effective network service group with extensive experience delivering phone consulting and remote diagnostics for networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk recognition as a significant enabler of company success, and Progent's goal is to fix and not merely track IT problems.
Business Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Consulting Group provides remote and in-depth consulting expertise and education in specific application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers expertise, programming, and training for Microsoft applications including CRM, Microsoft Office Project, MS Word, and MS Excel. For more information about Progent's expertise, custom development, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Mac experts can nurture the creative components of Apple Mac environments by delivering remote help support and training in imaging, audio, and motion video. Progent's support professionals offer expertise in a large selection of Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific procedures like capturing or digitizing audio or video or configuring an audio/video post production lab.
Remote Network Monitoring Services
Progent offers companies in Chicago Illinois online computer system monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your environment so that your network maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they result in network outages, remote monitoring can minimize inconvenient and costly information system breakdowns. Progent can also deploy system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments based on multiple OS platforms.
To contact Progent about urgent online expertise with UNIX/Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area