UNIX, Linux, Solaris, and Apple Mac OS X Online Support Services for
Chicago Enterprise and Small Business IT Network Systems
For small companies located in Chicago Illinois, Progent offers help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft technology. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE-certified engineers for challenging infrastructure issues, plus the services of CISA and CISSP-certified security engineers to help with high-level security design and business continuity preparedness.
Progent's online technical support services represent excellent leverage because they are equipped with the practical experience and the sophisticated technology to resolve the majority of information system problems rapidly. Efficient support reduces immediate costs since solutions take up fewer chargeable minutes. Remote support also avoids the cost of sending an engineer to your location. Your company saves even more in incidental costs by reducing or avoiding network downtime and associated costs stemming from business disruption, upset clients, unproductive employees, and distracted management.
Progent's billing policy for remote help is designed to get the most out of your IT service investment. Progent bills per minute for telephone-based assistance, so you pay only for the support that you receive. In contrast to many online service firms, Progent requires no service activation fee or minimum job duration. Progent's per-minute granularity and clean model for billing save you from scenarios where fast fixes somehow end up as big invoices. Progent's skill at disposing of technical issues quickly translates into your business conserving cash.
Progent's Online Technical Support Technologies
Over time, Progent has developed an array of optimized tools and field-tested processes that ensure the highest degree of effectiveness for online technical support and repair for small and midsize company computer systems. Progent provides secure Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology permits the staff of Progent's Technical Response Center to link to your company's environment without compromising network security.
Progent's advanced service database system includes extensive histories of the service that Progent's customers have been provided. Progent's staff consultants have access to the details of support rendered to each Progent customer by any Progent engineer. This history of problems and repairs is organized as an easily searchable internal knowledge base that enables Progent's online support engineers to share their knowledge with the whole team to make sure that the value of Progent's support services grows over time. Progent's high-level accreditations and working associations with major technology companies including Cisco and Microsoft make available other vast technical support databases and permit fast response from vendors' internal support staff so Progent's online service experts can arrive at the most efficient solutions in the least time.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Technical Support from Progent
To access Progent's remote services in Chicago Illinois or to learn more about Progent's online support programs, call Progent at
Remote Technical Support Services Available from Progent
Progent's phone-based technical service professionals possess advanced credentials in an extensive set of disciplines. This broad scope of capability enables Progent's engineers to address virtually any emergency likely to crop up in a small or midsize company network. Certifications held by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To support companies with multi-operating system networks, Progent also provides the services of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical support services Offered by Progent to customers in Chicago include:
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UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services address a wide spectrum of computer technology including system architecture, messaging systems, network and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server hardware consolidation and easy administration, and transitioning from older applications to the latest Microsoft Windows or Linux-based solutions. Progent's team-based methodology for solving technical problems promotes quick escalation, if necessary, to consultants with task-relevant experience to handle challenging situations. This accelerates solutions of critical problems, reduces network downtime, and lowers support costs.Progent's UNIX and Linux support engineers can provide emergency remote assistance for diagnosing anomalies affecting UNIX/Linux systems based on leading derivatives of UNIX such as:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- BSD
- SCO UNIX
- SGI/Irix
- RedHat Linux
- SUSE Linux
- Debian-GNU
- Slackware Linux
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Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure engineers, and validates a person's technical knowledge at the expert level. CCIEs can deal with the most stubborn challenges encountered in network design, installation, maintenance, security, and repair. CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing problems with IOS network administration utilities and developing workarounds or locating software patches. Cisco qualified CCIEs provide exceptional cost-effectiveness since their deep experience enables them to find solutions for even the most intractable problems quickly. In many cases, less experienced consultants can wrestle for many hours or days with the same problems that a CCIE can dispose of in minutes.
Few service providers make CCIEs available to support small and mid-size businesses. Progent offers quick telephone access to a Cisco authorized CCIE so your company can get timely help for severe network infrastructure problems that are crippling worker efficiency but are beyond the scope of your regular network maintenance resources. Progent's Cisco-qualified CCIE engineers can interface to your computer system by means of advanced on-line support technology to provide fast, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's popular selection of networking devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network products.
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Authorized Microsoft Windows Experts
Progent's Microsoft-certified remote support engineers can provide computer troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the assistance of consulting professionals who can help your company with a wide range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Exchange 2010 maintenance,
SharePoint 2016 migration consulting services,
SharePoint 2019 planning and deployment, Microsoft Teams expertise, Skype for Business Server migration consulting, Microsoft Lync Server management and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad range of online desktop services including Windows 7 integration, upgrading to 64-bit workstation software, configuring Office 2010, and automating desktop configuration.
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CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's accredited CISSP and ISSAP security consultants offer a range of security services that can strengthen the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or help your business to recuperate rapidly after a damaging breach. Security consulting services offered by Progent include: in depth network security audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick recuperation from virus and worm assaults; integrating firewalls; designing safe mechanisms for remote and mobile access; defending your email system from spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting to help organizations of all sizes integrate their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that seamlessly combine physical resources as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration consulting. Progent has more than 20 years of experience providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent can provide the skills of world-class online consulting professionals for contract IT projects that small businesses frequently need. Progent's rates for longer-term development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these important areas of computer technology enables clients to complete major initiatives economically and on time. Progent's special remote consulting services include:
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Help Desk Call Center Services
Progent's Call Center support programs for small companies with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Call Center support services are designed for small organizations who lack the budget to support an internal Help Desk but who need quick access to an effective Call Center with proficient phone support as well as the in-depth expertise to escalate the most challenging tasks to high-level consultants.Progent's shared Help Desk services allow your IT organization to share responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution based on the leading PSA tool for managing service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk consulting support can guide you in building an efficient new Help Desk or improving your current organization, selecting or customizing Call Center software products to handle the unique demands of your corporation, or adding temporary phone support staff to work with your internal Help Desk Call Center resources during demanding scenarios such as software transitions, major updates, or rolling out new business software.
Progent's Call Center team of veteran network consultants gives your computer users in Chicago Illinois fast contact with an efficient network service resource with substantial experience delivering phone consulting and online diagnostics for IT systems that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center perception as a major contributor to company efficiency, and Progent's aim is to fix rather than just report technical problems.
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Business Applications Support: Education, Development, and Troubleshooting
Progent's Applications Consulting staff offers online professional consulting expertise and training in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, programming, and training for familiar Microsoft applications including Microsoft CRM, Office Project, Word, and Excel. To read more information on Progent's expertise, customization, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.Progent's Mac consultants can promote the creative aspect of Apple Mac computing by offering remote consulting support and education in graphics, audio, and video. Progent's support professionals can provide help in a large selection of Macintosh programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special projects like scanning or digitizing audio/video or building an audio/video production facility.
Online Network and Server Monitoring Support
Progent offers businesses in Chicago Illinois remote computer system monitoring services powered by Microsoft Operations Manager network monitoring, enhanced by Progent to fit your environment so your IT support is proactive rather than reactive. By spotting potential issues before they grow into network outages, remote monitoring can ward off stressful and expensive information system crises. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Windows networks, or systems powered by a combination of OS platforms.
To get in touch with Progent about urgent phone-based support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Online Support, phone
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
| City | Address | Phone | Link |
| Chicago | 500 North Michigan Avenue Chicago, IL 60611 United States |
(312) 800-0223 | Chicago Network Support Services |
| Downers Grove | 1431 Opus Place, Suite 110 Downers Grove, IL 60515 United States |
(331) 251-1422 | Downers Grove Network Support Services |
| Schaumburg | 1900 E Golf Rd, Suite 950 Schaumburg, IL 60173 United States |
(847) 944-8599 | Schaumburg Network Support Services |
| Skokie | 5250 Old Orchard Rd, Suite 300 Skokie, IL 60077 United States |
(224) 534-2088 | Skokie Network Support Services |
An index of content::
Consultants SCVMM 2012 Templates
SCVMM 2012 XenServer Network Consulting
Progent's Microsoft-certified consultants can help organizations of all sizes to adhere to best practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage, and library resources; design, integrate, and manage private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for comprehensive monitoring and reporting. Progent can help you to move from a legacy release of System Center Virtual Machine Manager or from a third-party management platform, and Progent can assist you to optimize and repair your current SCVMM environment so you get maximum return on investment.
Security Auditing Security Organization
ISSAP Firewall Setup
For smaller companies, computer security and information assurance and regulatory compliance is too complex to stay ahead of yet too dangerous to overlook. The world's biggest enterprises have been breached, and the leading cloud services have occasionally been knocked out. It looks as though there's nowhere to hide. Progent makes it affordable for smaller businesses to carry out critical IT security tasks effectively by providing the advantage of billed time to the closest minute with no minimum billing for online support. This means you can have access to a seasoned computer expert to deliver precisely the knowledge you need when you need it. Progent's CISA, CISM, GIAC, CISSP and ISSAP certified security experts can assist you with any aspect of network security including vulnerability assessments, virus screening and recovery, spam and email content filtering, email data leak protection, regulatory compliance reporting, and creating a complete security plan.
Top Rated External Network Security Scan Specialists
Security Inventory Engineers
Progent offers two low-cost service packages intended to enable small businesses to receive an objective network security assessment from a premier security consultant. With Progent's External Security Inventory Scan, a security engineer administers an extensive examination of your network from outside your firewalled perimeter to uncover potential weaknesses in the security posture you present to the public. With Progent's Internal Security Inventory Scan, a certified security professional runs a system scan from an authorized computer within your company firewall to determine your exposure to inside attacks. Both security inventory packages are configured and run from a protected remote site.
Microsoft Teams AAD Connect Consulting Services
Microsoft Teams online training Consultant Services
Progent can help you to plan an upgrade to Teams from Skype for Business or Lync Server and configure, manage, and debug a cloud or hybrid deployment of Microsoft Teams. Progent can assist you to connect Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone infrastructure.
Check Point Sandboxing Consultant
Check Point 23000 Firewalls Network Consulting
Progent's Check Point experts can show you how to choose and deploy Check Point Software Firewall and VPN software and hardware powered by Check Point's technology to provide an economical and effective security solution for your business network. Progent can also show you how to integrate other Check Point technologies such as Check Point ZoneAlarm and Check Point Power-1 appliances with security products from other vendors and offer a central source for continuing technical support, administration, training, and consulting expertise.
Engineer MOM 2007
Microsoft Operations Manager IT Consulting
Small to middle size companies can now enjoy all the advantages of Microsoft System Center Operations Manager 2007 and also have quick access to Progent's Microsoft and Cisco certified network consulting professionals. With Progent's affordably priced IT service packages, mid-size businesses can select a simple co-sourcing package built around Operations Manager 2007 with server monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing solution. Progent supports System Center Operations Manager 2007 to provide small company information systems enterprise-class availability, protection and productivity.
Microsoft Windows 11 Snap Groups Consultant
Microsoft Windows 11 Professional
Progent's Windows 11 consulting experts can provide a variety of services to support Windows 11 such as cloud and hybrid integration, mobile management, telecommuter access, security and compliance, centralized deployment, and Help Desk Call Center services.
Top CUE Online Consulting
Unified CM and Exchange Online Online Support
Cisco Unified Communications Manager (Unified CM), originally branded CallManager, operates as the core of Cisco's collaboration platform. Unified CM and Cisco Unified Communications Manager Express provide a modern IP-PBX by integrating closely with unified messaging apps that include Unified Communications Manager IM and Presence Service, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact solution. Progent's CCIE-certified consultants offer efficient and affordable remote and on-premises support to assist organizations of all sizes to build and administer CUCM environments by providing Unified Communications Manager integration and troubleshooting services that deliver optimum productivity. Progent can help with any aspect of Unified CM support and debugging in areas that include integrating Cisco Voice over IP phones and Video phones, reviewing dial plans, setting up SIP trunking and PSTN support, deploying ISR G2 routers with CUBE VoIP networking support, designing UCS server clustering solutions for survivability, capacity planning, and integration with Microsoft Exchange Server and Skype for Business.
Microsoft Dynamics AX Integration Services
Microsoft Retail Management System Technical Support
Besides offering the expertise of Microsoft Dynamics GP (Great Plains) specialists, Progent can provide experts in Microsoft Dynamics AX ERP Software, Dynamics NAV (Navision), Dynamics SL (Solomon), Microsoft Dynamics Retail Management System, Macola ERP, MAS 90 by Sage Software, and QuickBooks Pro by Intuit. Progent offers software development, troubleshooting, management help, upgrade assistance, and 1-on-1 or group online training customized to meet your particular requirements. Progent's experts also can show you how to build and maintain a secure, robust server and communications foundation to support your ERP, MRP and accounting solutions.
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