For small companies located in Chicago Illinois, Progent offers support for computer systems based on UNIX or Linux or for environments that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online support to companies in all 50 states in the U.S. (See Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE network specialists for challenging infrastructure problems, plus the assistance of CISA and CISM-accredited security consultants to handle advanced security design and business continuity planning.
Progent's remote technical support engineers represent exceptional leverage due to the fact that they have the real-world background and the sophisticated technology to resolve most network issues rapidly. This reduces immediate costs since service calls accumulate a smaller number of billable consulting minutes. Remote support also eliminates the cost of sending a consultant to your location. Your organization saves even more with incidental expenses by reducing or avoiding network downtime and associated costs resulting from business disruption, upset customers and vendors, unproductive workers, and distracted management.
Progent's pricing model for remote support is designed to get the most out of your network support dollar. Progent charges per minute for telephone-based assistance, so you pay exclusively for the services that you receive. Unlike typical remote service companies, Progent imposes no startup charge or minimum fees. Progent's per-minute billing unit and simple policy for billing save you from scenarios where speedy. minor repairs manage to end up as major invoices. Progent's penchant for handling technical issues efficiently translates into your company spending less cash.
Progent's Online Technical Support Tools
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and proven methodologies which ensure the maximum level of efficiency for remote technical support and repair for small and midsize company information systems. Progent provides secure Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN connectivity allows the engineers of Progent's online support team to communicate with your system remotely without compromising corporate security.
Progent's proprietary customer support database system keeps thorough documentation for the service that Progent's clients have been provided. Progent's team engineers have the benefit of the history of services delivered to each client by every consultant. This archive of issues and resolutions is structured as a quickly retrievable internal knowledge base that enables Progent's online support professionals to share their experiences with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and working associations with key technology companies including Cisco and Microsoft permit access to additional vast technical databases and allow priority response from vendors' in-house support staff with the result that Progent's online service specialists can come up with the best solutions promptly.
Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote services in Chicago Illinois or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for network support, visit Immediate Urgent Support.
Online Technical Services Available from Progent
Progent's remote technical service professionals offer advanced credentials in an extensive set of technologies. This broad range of IT skills allows Progent's engineers to handle practically any problem that may take place in a small or midsize company network. Certificates held by Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.
To help customers with multi-platform environments, Progent also provides the skills of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Phone-based technical services available from Progent to customers in Chicago include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a broad array of computer technology such as network architecture, messaging solutions, system and process security, UNIX/Linux and Windows coexistence, VMware technologies for server consolidation and easy administration, and transitioning from legacy systems to the latest Microsoft Windows or Linux-based environments. Progent's team-oriented approach to resolving technical issues promotes quick escalation, when required, to consultants with task-relevant expertise to handle complex situations. This expedites repair of critical problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux consultants can offer urgent online help for troubleshooting problems affecting UNIX/Linux networks based on leading derivatives of UNIX including:
Major Linux versions for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for network engineers, and validates a person's technical skills at the master level. Cisco qualified CCIEs know how to deal with even the most stubborn challenges surrounding network planning, integration, maintenance, security, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network management utilities and developing alternate approaches or locating program updates. Cisco CCIEs represent an excellent cost-effectiveness because their depth of expertise allows them to resolve the most difficult problems rapidly. In many cases, less qualified consultants can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes.
Few consulting firms make CCIEs accessible to help small and mid-size companies. Progent can provide fast phone access to a Cisco-qualified CCIE so you can get immediate assistance for complex network problems that are lowering business productivity but are outside the comfort zone of your local IT support group or consultant. Progent's Cisco-qualified CCIE support experts can connect to your network using the latest remote support tools to provide efficient, safe, and affordable diagnosis and remediation.
Progent's CCIEs can provide expertise in all of Cisco's popular family of infrastructure products including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst switches, plus Virtual Private Network (VPN) technology.
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified online support experts offer computer system troubleshooting and IT help for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the assistance of support engineers who can help you with a wide variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint 2019 planning and configuration, Microsoft Teams expertise, Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online planning,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of remote desktop services such as Microsoft Windows 7 migration, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and automating workstation deployment.
CISSP and ISSAP Premier System Security Specialists
Progent's qualified CISM and CISSP security consultants can provide a variety of system protection solutions that can bolster the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against assaults or assist your company to recuperate rapidly following a damaging penetration. Security services available from Progent include: comprehensive security audits utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; quick recovery from virus and worm assaults; integrating firewalls; designing safe mechanisms for off-site and mobile connectivity; guarding your messaging system from spam and DHA attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting to help companies of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to design and administer hybrid environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises resources as well as cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud migration services that include Office 365 integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent can provide the services of seasoned remote consulting experts for special IT projects that small businesses often request. Billing charges for longer-term consulting tasks are set according to the level of expertise of the consultants required. Progent's background in these important areas of computer technology allows customers to complete critical initiatives within budget and on schedule. Progent's project-based remote consulting services include:
How Your Chicago Illinois Company Can Contact Progent's Online Support Professionals
Help Desk Support
Progent's Call Center service offerings for small and midsize companies with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Standard Call Center support services are well suited for small companies who lack the money or time to assemble and manage an internal Help Desk but who need quick response from an efficient Call Center with professional telephone assistance plus the technical depth to escalate the most challenging trouble tickets to advanced engineers.
Progentís Help Desk Co-management services make it possible for your business to share the load for Help Desk support seamlessly between your IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution built around the leading professional services automation tool for handling service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk consulting services can assist you in creating an efficient new Help Desk or revamping your existing one, evaluating or enhancing Help Desk Call Center software to address the particular requirements of your business, or providing temporary online personnel to reinforce your existing Call Center group to deal with high-demand events like software migrations, major upgrades, or rolling out brand new business software.
Progent's Help Desk team of experienced network experts gives your workers in Chicago Illinois rapid contact with an effective network service group with extensive background delivering telephone-based support and online repair service for computer environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center the reputation as a solid contributor to company success, and Progent's target is to fix rather than just track IT problems.
Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Consulting Group offers online professional consulting support and training in special application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and education for familiar Microsoft applications such as CRM, Office Project, Microsoft Word, and Office Excel. To read additional information about Progent's consulting, customization, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Mac professionals can support the creative components of Mac computing by delivering phone-based help services and training in imaging, sound, and video. Progent's consultants offer help in a variety of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special procedures such as capturing or digitizing audio or video or establishing an audio/video production lab.
Online Network Monitoring Support
Progent offers companies in Chicago Illinois remote network monitoring support powered by MS Operations Manager network monitoring and reporting, customized by Progent to accommodate your environment so your network maintenance is proactive rather than reactive. By uncovering emerging problems before they evolve into full-scale emergencies, proactive monitoring can minimize inconvenient and expensive service crises. Progent can also utilize network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or systems that incorporate a combination of OS platforms.
To contact Progent about emergency remote support with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area