For small businesses located in Chicago Illinois, Progent offers technical support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Windows technology. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. (See Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE engineers for complex infrastructure problems, as well as the assistance of CISA and CISM-accredited security engineers to help with advanced security design and business continuity preparedness.
Progent's online technical support engineers offer excellent value because they are equipped with the real-world experience and the advanced technology to solve most network issues quickly. Efficient support lowers direct expenses because solutions accumulate fewer billable minutes. Remote help also eliminates the expense of sending a consultant to your office. Your organization saves even more with incidental expenses by reducing or avoiding network downtime and related losses resulting from business discontinuity, upset clients, unproductive workers, and de-focused executives.
Progent's billing model for online support is structured to maximize the impact of your network support dollar. Progent bills per minute for phone assistance, so you are charged exclusively for the support that you actually get. In contrast to many remote support firms, Progent asks for no initialization fee or minimum payments. Progent's one-minute granularity and simple model for pricing save you from scenarios where quick solutions somehow end up as substantial bills. Progent's skill at handling technical issues efficiently translates into your business conserving money.
Progent's Remote Support Technologies
Over the years, Progent has fine tuned a set of customized technologies and field-proven processes that ensure the highest level of efficiency for remote consulting and repair for small and midsize business computer systems. Progent offers safe Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN access allows the staff of Progent's Technical Response Center to link to your computer system without breaching corporate security.
Progent's powerful customer support reporting application includes detailed records for the support that Progent's clients have received. Progent's team service personnel have the benefit of the records of support rendered to each customer by any consultant. This history of anomalies and repairs is structured as an easily retrievable proprietary database that allows Progent's remote technical experts to share their knowledge with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's high-level accreditations and working relationships with major vendors such as Cisco and Microsoft permit access to other vast support knowledge bases and allow priority response from manufacturers' in-house engineering staff so Progent's online consulting experts can determine the most efficient resolutions in the least time.
Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Computer Support from Progent
To access Progent's remote support in Chicago Illinois or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for network help, go to Immediate Emergency Support.
Remote Technical Support Services Provided by Progent
Progent's remote network support experts have credentials in a comprehensive array of products and technologies. This broad scope of capability enables Progent's engineers to tackle almost any crisis likely to take place in a small or midsize company information system. Certifications earned by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Associate.
To provide assistance to customers with mixed-platform environments, Progent also provides the services of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote technical support services available from Progent to clients in Chicago include:
Additional Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a wide spectrum of computer technology such as network architecture, email solutions, system and process security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server economization and simplified administration, and transitioning from older applications to current Microsoft Windows or Linux-based environments. Progent's team-based methodology for resolving technical issues enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can offer emergency remote help for resolving problems affecting UNIX/Linux networks based on popular versions of UNIX including:
Important Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX Operating System
- SCO UNIX
- Silicon Graphics IRIX
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure professionals, and indicates an individual's network technology skills at the expert level. Cisco CCIEs can resolve even the most stubborn issues surrounding network planning, deployment, maintenance, protection, and problem solving. CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network management tools and coming up with alternate approaches or locating software updates. Cisco CCIEs offer excellent cost-effectiveness since their deep experience allows them to resolve even the most difficult problems rapidly. In typical cases, less experienced consultants can struggle for hours or days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few consulting firms make Cisco-qualified CCIEs accessible to help small and mid-size businesses. Progent offers quick telephone access to a Cisco CCIE so your company can get immediate help for complex network infrastructure issues that are impacting worker efficiency but are not within the scope of your local IT support group or consultant. Progent's Cisco CCIE engineers can interface to your computer system using the latest remote troubleshooting tools in order to provide fast, secure, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's industry-leading family of infrastructure devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus VPN products.
Authorized MS Windows Support
Progent's Microsoft-certified remote support professionals offer computer system troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the assistance of consulting engineers who can assist you with a wide range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 design and deployment, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration and Office Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of online desktop services such as Windows 7 integration, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and automating desktop configuration.
CISM and CISSP Certified System Security Professionals
Progent's accredited CISSP, ISSAP, and CISM network security consultants can provide a variety of security services to bolster the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against assaults or help your company to recuperate quickly following a serious breach. Security solutions offered by Progent cover in depth security audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid recovery from malicious attacks; setting up firewalls; establishing safe techniques for remote and mobile connectivity; securing your email system against viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online support services to help companies of all sizes connect their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that utilize local IT assets along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background providing high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent can provide the services of world-class remote consulting experts for contract IT projects that small companies frequently need. Progent's charges for ongoing consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these important fields of information technology enables clients to complete critical projects within budget and on schedule. Progent's project-based remote consulting services include:
How Your Chicago Illinois Business Can Contact Progent's Remote Support Professionals
Call Center Support
Progent's Help Desk support alternatives for small companies with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Standard Call Center support services are well suited for smaller organizations who don't have the resources to support an in-house Help Desk but who need quick communication with an effective Call Center with professional phone assistance as well as the technical depth to escalate the most challenging trouble tickets to high-level engineers.
Progentís Co-managed Help Desk services allow your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution based on the leading PSA platform for handling end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can assist you in creating an effective new Call Center or revamping your existing organization, identifying or enhancing Help Desk Call Center application software to handle the special needs of your business, or providing temporary online staff to reinforce your in-house Call Center group to deal with demanding scenarios like software migrations, mass updates, or rolling out brand new applications.
Progent's Help Desk Call Center team of veteran information technology consultants provides your clients in Chicago Illinois rapid communication with a large technical support group with extensive background delivering phone help and online diagnostics for networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk Call Center recognition as a solid enabler of business efficiency, and Progent's target is to resolve and not just track IT problems.
Business Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Experts staff offers phone-based and in-depth engineering support and training in special business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, customization, and education for familiar Microsoft applications including Microsoft CRM, Office Project, Microsoft Word, and Excel. For more about Progent's consulting, custom programming, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Apple Mac professionals can promote the imaginative facets of Mac environments by offering remote consulting services and education in graphics, audio, and motion video. Progent's support professionals offer expertise in a variety of Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with common procedures such as scanning or digitizing audio or video or putting together an audio/video production studio.
Remote Network and Server Monitoring Services
Progent offers companies in Chicago Illinois online network monitoring support powered by Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to accommodate your business so your IT maintenance is proactive and automated. By uncovering emerging trouble spots before they cause full-scale emergencies, automated monitoring can minimize inconvenient and expensive service crises. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks powered by a combination of platforms.
To contact Progent about emergency online expertise with UNIX/Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area