UNIX and Linux Online Support Services for

For small companies located in Chicago Illinois, Progent provides support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Windows technology. Progent has delivered remote troubleshooting to companies in every state in the United States. (See Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for challenging connectivity problems, plus the assistance of CISA and CISM-accredited security consultants to help with high-level security architecture and business continuity preparedness.

Progent's online support engineers offer excellent leverage because they have the real-world background and the sophisticated tools to solve most network problems rapidly. Efficient support lowers direct expenses since solutions require a smaller number of chargeable minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your company benefits even more in indirect costs by reducing or avoiding network outages and related costs due to business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management.

Progent's pricing policy for online support is designed to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you owe exclusively for the services that you actually get. Unlike typical remote service firms, Progent asks for no startup charge or minimum fees. Progent's one-minute billing unit and simple model for pricing save you from scenarios where speedy. minor repairs somehow turn into large bills. Progent's penchant for dealing with problems efficiently results in your company conserving money.

Progent's Remote Support Technologies
Over time, Progent has developed an arsenal of optimized tools and proven processes that ensure the highest level of effectiveness for online consulting and repair for small business information systems. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN connectivity allows the staff of Progent's remote service group to access your system without compromising corporate security.

Progent's highly evolved service reporting system maintains detailed records for all service that Progent's customers have received. Progent's team service personnel have the benefit of the records of services delivered to every Progent customer by any Progent consultant. This history of anomalies and solutions is structured as an easily searchable support knowledge base that permits Progent's remote technical experts to communicate their knowledge with the whole team to ensure that the quality of Progent's support services grows over time. Progent's high-level certifications and close relationships with key industry leaders including Cisco and Microsoft permit access to other vast technical support databases and permit priority access to manufacturers' in-house product engineers with the result that Progent's online consulting specialists can find the most efficient solutions promptly.

Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's remote support in Chicago Illinois or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for network help, go to Immediate Emergency Support.

Online Technical Services Offered Progent
Progent's phone-based technical support experts have certified skills in an extensive set of products and technologies. This breadth of IT skills enables Progent's engineers to handle practically any emergency likely to occur in a small or midsize business information system. Certificates earned by Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Professional.

To provide assistance to businesses with mixed-operating system networks, Progent also provides the skills of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.

Remote technical services Offered by Progent to customers in Chicago include:

• UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services cover a wide spectrum of computer technology such as network infrastructure, email solutions, network and process security, UNIX and Microsoft Windows integration, VMware technologies for server economization and simplified management, and migration from older systems to the latest Windows or Linux solutions. Progent's group-oriented approach to solving network problems promotes fast escalation, if necessary, to consultants with appropriate experience to handle challenging situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support expense.

  Progent's UNIX and Linux consultants can provide emergency remote help for diagnosing anomalies affecting UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:

  • macOS and OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX
  Important Linux versions for which Progent can provide expert support include:
  • RedHat Linux
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking engineers, and certifies an individual's network technology knowledge at the expert level. Cisco qualified CCIEs can resolve the most difficult issues associated with network design, deployment, management, security, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS Software network administration utilities and coming up with alternate approaches or locating program patches. CCIEs represent an exceptional cost-effectiveness since their broad expertise allows them to find solutions for the most intractable problems quickly. In typical instances, less experienced engineers can wrestle for many hours or days with the same problems that a Cisco CCIE can resolve in minutes. Few service providers make Cisco CCIEs accessible to help small and mid-size businesses. Progent offers fast phone contact with a Cisco-qualified CCIE so you can get urgent assistance for complex network infrastructure issues that are impacting worker efficiency but are not within the comfort zone of your local network service resources. Progent's CCIE consultants can tie into your computer system via state-of-the-art on-line troubleshooting tools to perform fast, safe, and economical analysis and remediation. Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's industry-leading selection of connectivity devices including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, plus VPN technology.

• Authorized MS Windows Support
  Progent's Microsoft-premier online service experts can provide computer system troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can assist you with a broad range of platform support services including Microsoft Windows Server 2022 planning and migration support, Microsoft Windows Server 2019 expertise, Microsoft Windows Server 2016 migration and cloud integration consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 migration (help, assistance, MS Exchange 2019 Server integration, MS Exchange 2016 Server migration, Exchange 2013 consulting, Exchange Server 2010 monitoring and support, SharePoint Server 2016 migration and hybrid integration support, SharePoint Server 2019 design and deployment, Microsoft Teams planning and integration, Skype for Business migration support, Microsoft Lync Server management and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server training, SBS Server 2011 support, and Windows Essentials cloud integration.

  Progent also offers a broad array of remote PC desktop support and troubleshooting services such as Windows 11 migration support and planning and deploying Microsoft 365 cloud solutions for Windows workstations.

• CISM and CISSP Premier Network Security Experts
  Progent's accredited CISM and CISSP network security consultants offer a range of security services to strengthen the protection of your UNIX, Linux, Solaris, Apple Mac or Windows environment against assaults or help your business to clean up rapidly after a damaging penetration. Security consulting services offered by Progent include: comprehensive security audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid recovery from virus and worm assaults; configuring firewalls; building safe architectures for remote and mobile connectivity; defending your email system from viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent can provide expert online consulting support to help companies of any size integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your IT team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that utilize on-premises IT assets as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration support services such as Microsoft 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.

• Help Desk Call Center Expertise
  Progent's Call Center support programs for small companies with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Call Center support services are intended for small businesses who don't have the budget to support an internal Help Desk Call Center but who want quick communication with a dependable Help Desk Call Center with proficient telephone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.

  Progent's Help Desk Co-management services allow your business to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution built around the leading PSA tool for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.

  Progent's Call Center consulting support can assist you in establishing an efficient new Help Desk Call Center or enhancing your current one, evaluating or enhancing Help Desk software products to meet the unique demands of your company, or adding temporary online personnel to reinforce your existing Call Center team to handle high-demand situations like software transitions, mass updates, or installing brand new business software.

  Progent's Help Desk staff of veteran network professionals gives your clients in Chicago Illinois immediate contact with a large network service group with extensive background providing telephone-based help and online repair service for networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Call Center perception as a key driver of company efficiency, and Progent's aim is to solve instead of merely track IT problems.

• Applications Support: Education, Development, and Troubleshooting
  Progent's Applications Experts staff offers remote advanced consulting expertise and education in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and education for popular Microsoft business applications including CRM, Project, Word, and MS Office Excel. To find out additional information on Progent's expertise, custom programming, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

  Progent's Mac consultants can nurture the creative elements of Apple Mac environments by delivering remote consulting support and education in imaging, sound, and motion video. Progent's support professionals offer expertise in a large selection of Apple Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with common procedures such as capturing or digitizing audio/video or configuring an audio/video post production facility.

  Online Network and Server Monitoring Support
  Progent can provide companies in Chicago Illinois online network and server monitoring services powered by MS System Center Operations Manager network monitoring, enhanced by Progent for your environment so your IT support is proactive and automated. By spotting potential issues before they cause crashes, system monitoring can avoid stressful and costly network breakdowns. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or systems that incorporate multiple platforms.

Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.