UNIX, Linux, Sun Solaris, Mac OS X Online Emergency Help for

For small businesses in Chicago Illinois, Progent provides technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided online support to companies in every state in the U.S. (See Progent's client recommendations). Progent also can furnish the expertise of CCIE-qualified engineers for challenging connectivity issues, plus the services of CISSP and CISM-accredited security engineers to help with high-level security design and business continuity preparedness.

Progent's online technical support engineers offer exceptional leverage because they are equipped with the real-world experience and the sophisticated tools to resolve the majority of network problems quickly. Efficient support lowers immediate expenses because service calls accumulate a smaller number of chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your site. Your organization saves additionally in indirect expenses by reducing or avoiding network outages and associated costs due to business discontinuity, disgruntled clients, unproductive workers, and distracted executives.

Progent's billing policy for online help is designed to stretch your network support investment. Progent charges per minute for telephone-based consulting, so you owe just for the support that you actually get. In contrast to typical online service companies, Progent requires no startup surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing save you from situations where speedy. minor solutions somehow end up as substantial bills. Progent's skill at solving problems quickly results in your business saving money.

Progent's Online Technical Support Technologies
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and proven processes which allow the maximum level of efficiency for remote technical support and troubleshooting for small business IT networks. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN technology enables the engineers of Progent's remote service group to interface to your environment remotely without violating system security.

Progent's sophisticated customer support database system keeps detailed records describing all service that Progent's clients have received. Progent's team service personnel have the benefit of the details of services rendered to each customer by any Progent consultant. This history of trouble tickets and repairs is structured as a quickly retrievable support knowledge base that permits Progent's online technical experts to share their experiences company-wide to ensure that the value of Progent's technical support improves daily. Progent's high-level accreditations and close associations with major technology companies including Cisco and Microsoft permit access to other massive support knowledge bases and allow quick response from manufacturers' internal support staff with the result that Progent's remote consulting experts can find the best resolutions quickly.

Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's remote support in Chicago Illinois or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Emergency Support.

Remote Network Support Services Offered Progent
Progent's remote technical support professionals offer advanced credentials in a comprehensive set of products and technologies. This wide range of IT skills enables Progent's consultants to tackle almost any emergency likely to crop up in a small or midsize company network. Credentials earned by Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To help businesses with multi-OS environments, Progent also offers the services of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based services provided by Progent to clients in Chicago include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services address a wide array of information technology including system infrastructure, email solutions, network and process security, UNIX and Windows coexistence, virtual server technologies for server hardware consolidation and easy administration, and migration from older applications to the latest MS Windows or Linux solutions. Progent's team-based methodology for solving technical problems enables quick escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers support costs.

  Progent's UNIX and Linux support engineers can offer emergency phone-based help for troubleshooting problems within UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:

  • macOS and OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO
  • SGI/Irix
  Major Linux variants for which Progent can provide expertise include:
  • RedHat Linux
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware

• Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure consultants, and certifies an individual's networking knowledge at the expert level. CCIEs can deal with even the most intractable problems surrounding network infrastructure design, installation, management, protection, and troubleshooting. CCIEs can cooperate closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network management utilities and developing workarounds or identifying program patches. Cisco qualified CCIEs provide exceptional cost-effectiveness since their deep experience allows them to solve the most complex problems quickly. In many cases, less seasoned service providers can wrestle for hours or even days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Few service organizations make Cisco CCIEs accessible to support small and medium sized companies. Progent can provide quick telephone contact with a Cisco-qualified CCIE so you can receive urgent help for complex network problems that are crippling worker efficiency but are outside the scope of your regular computer service group or consultant. Progent's Cisco-qualified CCIE consultants can interface to your network by means of state-of-the-art remote support technology in order to perform quick, secure, and affordable diagnosis and remediation. Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's top-selling family of networking devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst switches, as well as Virtual Private Network (VPN) products.

• Authorized MS Windows Support
  Progent's Microsoft-certified online support professionals can deliver computer system troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist your company with a wide range of platform support including Windows Server 2022 planning and integration consulting, Microsoft Windows Server 2019 consulting, Microsoft Windows Server 2016 migration and cloud integration consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 migration (help, assistance, MS Exchange 2019 integration, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint 2016 migration and hybrid integration consulting services, SharePoint Server 2019 design and configuration, Microsoft Teams consulting, Microsoft Skype for Business migration support, Lync Server management and Office Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Server Online training, Small Business Server consulting, and Windows Essentials migration and cloud integration.

  Progent in addition can deliver a full range of remote desktop consulting and support services including Microsoft Windows 11 integration and planning and deploying Microsoft 365 cloud solutions for Windows workstations.

• CISSP and ISSAP Certified Network Security Consultants
  Progent's accredited CISM and CISSP network security consultants offer a range of security solutions to improve the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows network against assaults or assist your company to recover quickly following a damaging penetration. Security support services offered by Progent include: comprehensive network security analysis utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid cleanup after virus and worm attacks; installing firewalls; designing safe architectures for remote and mobile access; defending your messaging infrastructure against spam and directory harvest attacks; and offering 24x7 network monitoring.

• Hybrid Cloud Solutions
  Progent can provide advanced remote consulting to help businesses of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your IT team to design and manage hybrid environments that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that combine physical IT assets as well as public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud integration support services that include Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.

• Call Center Services
  Progent's Help Desk support alternatives for small companies with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk services are a convenient solution for small companies who lack the money or time to create an internal Call Center but who need fast access to a reliable Help Desk Call Center with professional telephone support plus the technical depth to escalate the most challenging tasks to advanced consultants.

  Progent's Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

  Progent's Help Desk consulting expertise can aid you in creating an effective new Help Desk or improving your established organization, selecting or modifying Help Desk software to meet the particular demands of your corporation, or adding occasional phone support personnel to work with your internal Help Desk resources to deal with unusually busy scenarios such as software transitions, mass upgrades, or rolling out brand new business software.

  Progent's Help Desk team of experienced information technology consultants offers your workers in Chicago Illinois fast assistance from an effective technical support group with extensive experience providing phone help and online troubleshooting for computer environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center the reputation as a major contributor to company productivity, and Progent's intent is to resolve and not just document network problems.

• Applications Services: Education, Programming, and Problem Solving
  Progent's Applications Experts staff provides remote and in-depth engineering support and training in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, programming, and training for Microsoft applications including CRM, MS Project, Word, and MS Office Excel. To read more concerning Progent's expertise, programming, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

  Progent's Mac consultants can support the artistic aspect of Apple Mac computing by offering remote help support and training in graphics, audio, and video. Progent's support professionals offer expertise in a variety of Macintosh creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with specific projects like capturing or digitizing audio/video or integrating an audio/video post production studio.

  Online Network Monitoring Services
  Progent can provide businesses in Chicago Illinois online network monitoring support powered by MS System Center Operations Manager network monitoring, adapted by Progent for your business so that your IT support is proactive and automated. By exposing potential trouble spots before they evolve into crashes, system monitoring can ward off inconvenient and costly information system failures. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems based on a mix of platforms.

Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.