For small businesses in Chicago or anywhere in Illinois, Progent offers technical support for computer systems based on UNIX or Linux or for networks that feature a mix of UNIX-family systems and Windows technology. Progent has provided online support to companies in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, as well as the assistance of CISA and CISSP-accredited security engineers to handle advanced security architecture and disaster recovery planning.
Progent's online support services offer excellent value because they have the practical background and the advanced technology to solve the majority of information system issues quickly. This lowers direct expenses because solutions require a smaller number of billable minutes. Online support also avoids the expense of sending an engineer to your site. Your company saves additionally with indirect costs by reducing or eliminating system outages and associated costs due to business disruption, disgruntled customers and vendors, unproductive employees, and distracted management.
Progent's pricing policy for online support is structured to get the most out of your IT service investment. Progent charges by the minute for telephone-based consulting, so you pay just for the services that you actually get. In contrast to typical online service companies, Progent imposes no service activation fee or minimum payments. Progent's per-minute granularity and simple model for billing do away with scenarios where fast solutions manage to end up as big tabs. Progent's penchant for disposing of technical issues quickly results in your business conserving money.
Progent's Remote Service Technologies
Through years of experience, Progent has developed an arsenal of customized tools and field-tested processes which allow the highest level of effectiveness for remote technical support and troubleshooting for small and midsize company computer networks. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access permits the staff of Progent's online support team to access your company's network remotely without breaching network security.
Progent's sophisticated technical support reporting application keeps comprehensive documentation of all service that Progent's customers have received. Progent's team consultants have the benefit of the history of all help provided to every Progent client by every Progent consultant. This archive of anomalies and responses is organized as an easily exploitable internal database that enables Progent's online technical professionals to share their experiences company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's high-level certifications and working associations with key vendors such as Cisco and Microsoft make available additional massive support databases and allow priority access to vendors' internal product engineers so Progent's remote consulting specialists can come up with the best resolutions quickly.
Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To access Progent's remote services in Chicago or anywhere in Illinois or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for network help, go to Immediate Emergency Support.
Online Technical Support Services Provided by Progent
Progent's phone-based technical support experts possess advanced credentials in an extensive array of technologies. This wide range of capability allows Progent's consultants to manage almost any emergency likely to occur in a small or midsize company network. Certificates awarded to Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, and Design Associate.
To provide assistance to clients with mixed-OS networks, Progent also offers access to consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.
Online support provided by Progent to customers in Chicago and throughout the state of Illinois include:
Additional Consulting Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a broad array of computer technology including network infrastructure, messaging solutions, system and process security, UNIX/Linux and Windows integration, VMware technologies for server consolidation and easy management, and transitioning from older systems to the latest Windows or Linux-based solutions. Progent's team-oriented methodology for solving technical problems promotes fast escalation, if necessary, to consultants with task-relevant expertise to handle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can provide emergency phone-based help for diagnosing anomalies affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
Major Linux variants for which Progent offers expertise include:
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for network consultants, and certifies a consultant's network technology skills at the expert level. Cisco CCIEs can handle even the most intractable challenges associated with network planning, deployment, administration, protection, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network administration utilities and developing alternate approaches or locating program patches. Cisco CCIEs offer excellent value since their depth of expertise permits them to fix the most difficult problems rapidly. In many instances, less experienced engineers can struggle for many hours or even days with the same problems that a CCIE can resolve in minutes.
Few service organizations make CCIEs available to support small and mid-size businesses. Progent can provide fast telephone access to a Cisco-qualified CCIE so your company can get urgent support for serious network infrastructure issues that are crippling business productivity but are outside the experience of your regular computer support personnel. Progent's Cisco CCIE engineers can interface to your environment by means of the latest remote troubleshooting tools in order to provide efficient, secure, and affordable analysis and remediation.
Progent's CCIEs can provide consulting for all of Cisco's market leading selection of connectivity appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as VPN products.
Authorized Windows Experts
Progent's Microsoft-certified online service experts can provide computer problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist you with a wide range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 management,
SharePoint 2013 development,
Skype for Business planning and deployment support, Lync Server 2013 management and Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration,
SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of remote PC desktop services including Windows 7 integration, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and automating workstation deployment.
CISSP and ISSAP Certified System Security Specialists
Progent's qualified CISM and CISSP security engineers offer a variety of security services to strengthen the protection of your UNIX, Linux, Solaris, Apple Mac or Windows environment against assaults or help your company to clean up quickly after a damaging breach. Security support services available from Progent include: in depth security evaluation utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast recuperation from virus and worm attacks; integrating firewalls; building secure mechanisms for remote and mobile access; guarding your email infrastructure from spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting services to help organizations of any size integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that combine physical IT assets as well as public cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of cloud integration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent offers the services of seasoned online consulting professionals for contract projects that small companies often need. Progent's charges for longer-term development or consulting tasks are set according to the level of expertise of the engineers required. Progent's experience with these important fields of computer technology enables customers to complete major initiatives within budget and on time. Progent's special remote engineering services include:
How Your Chicago Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Services
Progent's Call Center support alternatives for small and midsize companies with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk outsourcing support services are intended for small businesses who lack the budget to build and maintain an in-house Help Desk Call Center but who need quick communication with a reliable Help Desk Call Center with professional phone support as well as the in-depth expertise to escalate complex tasks to high-level engineers.
Progentís Virtual Call Center is intended for bigger businesses and serves as a seamless supplement to your established Call Center team. Progent's Virtual Help Desk Call Center can operate as an escalation alternative to handle the toughest technical issues, or be available in hectic situations when your regular resources are swamped.
Progent's Help Desk Call Center consulting services can aid you in building an efficient new Help Desk or enhancing your established organization, selecting or customizing Help Desk software to address the special requirements of your corporation, or providing temporary online personnel to reinforce your in-house Help Desk Call Center resources to deal with unusually busy situations like software transitions, major updates, or installing new applications.
Progent's Call Center staff of experienced information technology professionals offers your customers in Chicago or anywhere in the state of Illinois immediate assistance from an effective network service resource with years of experience offering phone consulting and online troubleshooting for IT systems that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Call Center perception as a major driver of business efficiency, and Progent's policy is to fix and not simply track network issues.
Business Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group provides remote and in-depth consulting expertise and training in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and education for Microsoft business applications including CRM, Office Project, Office Word, and MS Office Excel. To learn additional information on Progent's consulting, programming, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac experts can promote the imaginative aspect of Mac systems by offering remote consulting support and education in graphics, audio, and motion video. Progent's support professionals can provide assistance in a variety of Apple Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common procedures such as scanning or digitizing audio or video or putting together an audio/video production facility.
Remote Network and Server Monitoring Support
Progent can provide companies in Chicago, or anywhere in the state of Illinois, online computer system monitoring support centered around MS System Center Operations Manager network monitoring and reporting, customized by Progent to accommodate your environment so that your IT maintenance is proactive and automated. By spotting possible problems before they result in full-scale emergencies, automated monitoring can head off inconvenient and expensive service failures. Progent can also use network monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or systems that support a variety of platforms.
To contact Progent about urgent online assistance with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.