Greater Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Chicago Metro Area.
Progent locations in the Greater Chicago Metro Area
||500 North Michigan Avenue
Chicago, Illinois 60611
|Sales Phone: 312-800-0223
Link: Chicago Network Support Services
|Downers Grove, IL
||650 Warrenville Rd
Lisle, Illinois 60532
|Sales Phone: 331-251-1422
Link: Downers Grove, IL Network Support Services
||1900 E Golf Rd
Schaumburg, Illinois 60173
|Sales Phone: 847-944-8599
Link: Schaumburg, IL Network Support Services
||1363 Shermer Road
Northbrook, Illinois 60062
|Sales Phone: 224-534-2088
Link: Skokie, IL Network Support Services
For small and midsize businesses located in Chicago or anywhere in Illinois, Progent provides help for computer systems based on UNIX or Linux or for networks that include a combination of UNIX and Microsoft technology. Progent has provided online support to businesses in all 50 states in the U.S. (See Progent's client recommendations). Progent also offers the expertise of CCIE-qualified network specialists for challenging infrastructure issues, plus the assistance of CISSP-certified security engineers to handle high-level security design and business continuity planning.
Progent's remote technical support services represent exceptional leverage due to the fact that they are equipped with the real-world background and the sophisticated technology to resolve most network problems rapidly. This reduces immediate costs since solutions require a smaller number of chargeable minutes. Remote support also eliminates the expense of sending a consultant to your office. Your company saves even more with incidental costs by reducing or eliminating network outages and associated costs due to business discontinuity, upset customers and vendors, idle employees, and de-focused management.
Progent's billing policy for remote help is designed to get the most out of your network support investment. Progent charges on a per-minute basis for phone assistance, so you are charged only for the support that you receive. In contrast to many online service organizations, Progent requires no startup charge or minimum job duration. Progent's per-minute billing unit and clean model for billing do away with situations where speedy. minor fixes somehow end up as major tabs. Progent's skill at solving problems efficiently translates into your business spending less cash.
Progent's Online Technical Support Tools
Over time, Progent has fine tuned a set of optimized technologies and field-tested processes that permit the highest level of efficiency for remote technical support and troubleshooting for small company IT networks. Progent provides protected VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access allows the consultants of Progent's remote service group to connect to your company's network without compromising network security.
Progent's proprietary technical support reporting application maintains detailed histories describing the support that Progent's customers have been provided. Progent's team consultants have the benefit of the specifics of all help provided to each Progent client by any consultant. This database of issues and solutions is structured as a readily retrievable internal knowledge base that enables Progent's remote support engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's advanced certifications and working relationships with major technology companies such as Cisco and Microsoft permit access to additional massive support databases and allow quick response from manufacturers' internal product engineers so Progent's remote consulting specialists can determine the most efficient solutions quickly.
Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Chicago or anywhere in Illinois or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for network support, go to Immediate Emergency Support.
Remote Network Support Services Provided by Progent
Progent's remote technical support professionals offer advanced credentials in an extensive set of products and technologies. This broad range of capability allows Progent's engineers to resolve practically any emergency likely to crop up in a small company network. Certificates earned by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional (CCVP), and Design Associate.
To provide assistance to customers with mixed-platform networks, Progent also provides the support of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online support available from Progent to small businesses in Chicago and throughout the state of Illinois include:
Additional Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a wide array of computer technology such as network infrastructure, messaging systems, system and operational security, UNIX/Linux and Windows coexistence, VMware products for server consolidation and simplified management, and migration from legacy applications to the latest Windows or Linux-powered solutions. Progent's group-oriented approach to resolving network issues enables fast escalation, when required, to consultants with appropriate expertise to handle complex scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can provide emergency online assistance for resolving problems within UNIX/Linux networks powered by popular variants of UNIX including:
Important Linux platforms for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network professionals, and indicates an individual's networking knowledge at the expert level. Cisco qualified CCIEs know how to resolve the most intractable problems encountered in network planning, installation, administration, protection, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's internal engineers in analyzing problems with IOS network administration utilities and developing workarounds or locating software updates. Cisco CCIEs offer excellent value because their depth of experience allows them to solve the most intractable problems quickly. In many cases, less seasoned service providers can wrestle for hours or even days with identical problems that a CCIE can fix in minutes.
Few service organizations make Cisco-qualified CCIEs accessible to assist small and medium sized businesses. Progent can provide quick telephone contact with a CCIE so you can receive timely support for severe network issues that are impacting worker productivity but are not within the comfort zone of your local network service personnel. Progent's Cisco-qualified CCIE support experts can tie into your environment via sophisticated remote support tools to perform efficient, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's top-selling selection of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.
Certified Microsoft Windows Expertise
Progent's Microsoft-qualified online service experts can deliver computer system repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the expertise of consulting professionals who can help you with a wide range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server development,
Microsoft Skype for Business migration support, Lync Server integration and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of online PC desktop support including Windows 7 migration support, moving to 64-bit desktop applications, integrating Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Qualified Network Security Experts
Progent's certified CISM and CISSP security consultants can provide a variety of security services to enhance the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows network against assaults or help your business to recover quickly following a serious breach. Security support services available from Progent include: in depth security analysis utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick recuperation from malicious assaults; installing firewalls; designing secure architectures for off-site and mobile access; guarding your messaging system against viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting to help companies of any size integrate their networks with leading public clouds including Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that support Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that utilize physical IT assets along with public clouds. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent offers the skills of seasoned online consulting professionals for contract IT projects that small companies frequently request. Billing charges for ongoing development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these special areas of information technology enables customers to complete major initiatives within budget and on schedule. Progent's special remote consulting solutions include:
How Your Chicago Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Services
Progent's Call Center service offerings for small and midsize organizations with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are designed for small businesses who don't have the money or time to support an internal Help Desk Call Center but who require fast access to an efficient Help Desk with professional telephone assistance as well as the in-depth expertise to escalate the most challenging tasks to high-level consultants.
Progentís Virtual Help Desk is designed for bigger companies and serves as a seamless supplement to your existing Helpdesk staff. Progent's Virtual Call Center can operate as an escalation option to resolve the toughest technical challenges, or be available in overflow circumstances when your other service providers are swamped.
Progent's Call Center consulting support can assist you in establishing an efficient new Help Desk Call Center or revamping your established organization, selecting or modifying Help Desk Call Center application software to address the particular requirements of your business, or adding temporary online personnel to supplement your in-house Call Center resources during high-demand scenarios like software transitions, major updates, or rolling out brand new business software.
Progent's Help Desk staff of experienced network consultants provides your workers in Chicago or anywhere in the state of Illinois rapid communication with an effective network service group with substantial background delivering telephone-based consulting and online troubleshooting for IT systems based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk Call Center recognition as a solid contributor to company efficiency, and Progent's goal is to solve and not merely report network problems.
Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Experts Group provides remote advanced engineering support and training in specific application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and training for Microsoft applications such as CRM, MS Project, MS Office Word, and MS Excel. To learn more information about Progent's consulting, customization, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Apple Mac experts can support the creative components of Apple Mac environments by providing phone-based consulting support and education in imaging, audio, and video. Progent's consultants offer assistance in a range of Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common projects such as capturing or digitizing audio/video or integrating an audio/video production lab.
Online Network Monitoring Support
Progent offers companies in Chicago, or anywhere in the state of Illinois, online network monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your business so that your IT maintenance is proactive and automated. By uncovering emerging problems before they cause downtime, proactive monitoring can ward off stressful and costly information system crises. Progent can also utilize network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or networks based on a variety of operating systems.
To get in touch with Progent about emergency remote expertise with UNIX, Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.