Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in the Chicago Metro Area
||500 North Michigan Avenue
Chicago, Illinois 60611
|Sales Phone: 312-800-0223
Link: Chicago Network Support Services
|Downers Grove, IL
||650 Warrenville Rd
Lisle, Illinois 60532
|Sales Phone: 331-251-1422
Link: Downers Grove, IL Network Support Services
||1900 E Golf Rd
Schaumburg, Illinois 60173
|Sales Phone: 847-944-8599
Link: Schaumburg, IL Network Support Services
||1363 Shermer Road
Northbrook, Illinois 60062
|Sales Phone: 224-534-2088
Link: Skokie, IL Network Support Services
For small businesses in Chicago or anywhere in the state of Illinois, Progent offers technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Microsoft Windows technology. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for challenging infrastructure problems, plus the services of CISA and CISSP-certified security engineers to help with advanced security design and business continuity preparedness.
Progent's remote support engineers offer excellent leverage due to the fact that they have the practical experience and the advanced technology to resolve the majority of information system problems rapidly. Efficient support reduces immediate costs since solutions take up fewer billable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your organization benefits additionally in indirect costs by reducing or avoiding system downtime and related losses stemming from business discontinuity, disgruntled clients, unproductive workers, and distracted executives.
Progent's pricing model for online support is structured to maximize the impact of your IT service investment. Progent charges by the minute for telephone-based consulting, so you owe just for the support that you receive. Unlike many remote service firms, Progent asks for no startup surcharge or minimum payments. Progent's per-minute billing unit and clean policy for billing eliminate scenarios where fast repairs somehow turn into big bills. Progent's penchant for solving problems quickly translates into your business saving money.
Progent's Remote Service Technologies
Over time, Progent has fine tuned an array of optimized tools and field-tested methodologies which ensure the maximum level of efficiency for online help and troubleshooting for small business IT networks. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access permits the staff of Progent's remote service group to interface to your company's system remotely without breaching corporate security.
Progent's powerful technical support database system maintains thorough documentation of all service that Progent's customers have been provided. Progent's staff consultants have access to the specifics of assistance provided to each Progent client by any consultant. This archive of trouble tickets and solutions is structured as a conveniently searchable support knowledge base that enables Progent's remote technical experts to share their experiences company-wide to make sure that the quality of Progent's support services improves over time. Progent's high-level accreditations and close associations with major vendors such as Cisco and Microsoft permit access to other extensive technical databases and permit fast response from vendors' internal engineering staff so Progent's online consulting experts are able to determine the most efficient solutions in the least time.
Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's phone support in Chicago or anywhere in Illinois or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for network support, visit Immediate Urgent Support.
Online Technical Support Services Available from Progent
Progent's phone-based network support experts offer advanced credentials in an extensive array of products and technologies. This broad scope of IT skills permits Progent's engineers to handle virtually any problem that may occur in a small or midsize business information system. Certifications held by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), and Design Associate.
To support companies with mixed-operating system networks, Progent also offers the skills of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Remote support services available from Progent to clients in Chicago and anywhere in the state of Illinois include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services address a broad spectrum of computer technology including network architecture, email solutions, network and operational security, UNIX and Windows integration, virtual server technologies for server hardware consolidation and easy management, and migration from older applications to current MS Windows or Linux-powered environments. Progent's group-based approach to resolving technical problems promotes quick escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This expedites solutions of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can offer emergency phone-based assistance for resolving problems within UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:
Major Linux versions for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for networking professionals, and certifies an individual's networking knowledge at the master level. Cisco qualified CCIEs know how to handle the most intractable challenges associated with network infrastructure design, installation, administration, security, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's internal engineers in isolating anomalies with IOS network management utilities and coming up with alternate approaches or identifying software updates. Cisco CCIEs offer excellent cost-effectiveness because their broad experience permits them to fix even the most complex problems quickly. In many instances, less qualified engineers can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can dispose of in minutes.
Few support providers make CCIEs available to assist small and medium sized businesses. Progent can provide fast phone access to a Cisco-qualified CCIE so you can receive immediate help for complex network problems that are crippling worker efficiency but are not within the experience of your regular network maintenance providers. Progent's CCIE engineers can connect to your environment by means of state-of-the-art on-line support technology in order to provide fast, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's popular selection of connectivity products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) technology.
Authorized Microsoft Windows Expertise
Progent's Microsoft-qualified remote support professionals can deliver computer system troubleshooting and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist you with a wide variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint 2013 development,
Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Forefront TMG management and ISA Server migration, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of online desktop support services such as Windows 7 migration, moving to 64-bit desktop software, integrating Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Qualified Network Security Professionals
Progent's accredited CISSP and ISSAP network security engineers can provide a variety of system protection solutions that can enhance the defenses of your UNIX, Linux, Solaris, Mac or Windows environment against attacks or help you to recuperate rapidly after a damaging penetration. Security services offered by Progent include: comprehensive network security analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast cleanup after malicious assaults; setting up firewalls; building secure architectures for remote and mobile access; defending your messaging infrastructure against viruses, spam and DHA attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online support to help businesses of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid architectures that utilize physical IT assets along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent offers the services of seasoned remote consulting experts for special IT projects that small companies often request. Progent's charges for ongoing consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these important fields of information technology enables customers to complete critical initiatives economically and on time. Progent's project-based online engineering services include:
How Your Chicago Business Can Contact Progent's Online Technical Support Professionals
Help Desk Expertise
Progent's Call Center support programs for small organizations with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Call Center outsourcing services are intended for smaller companies who don't have the budget to assemble and manage an in-house Help Desk Call Center but who want quick access to a dependable Help Desk with proficient phone assistance as well as the technical depth to escalate complex tasks to high-level engineers.
Progentís Virtual Help Desk is designed for bigger companies and operates as a transparent supplement to your current Helpdesk resources. Progent's Virtual Help Desk can act as an escalation alternative to resolve the toughest technical challenges, or be ready in those instances when your other support engineers are swamped.
Progent's Call Center consulting services can aid you in creating an efficient new Help Desk or enhancing your established one, evaluating or enhancing Call Center software products to handle the unique requirements of your company, or providing temporary online staff to supplement your internal Help Desk Call Center group to deal with high-demand events like software transitions, major updates, or installing brand new business software.
Progent's Help Desk Call Center team of seasoned information technology experts provides your computer users in Chicago or anywhere in the state of Illinois instant contact with an effective support resource with substantial experience providing telephone-based support and online repair service for networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center the reputation as a significant contributor to business success, and Progent's goal is to fix and not simply report technical problems.
Applications Services: Education, Development, and Integration
Progent's Applications Experts staff offers online and in-depth consulting expertise and training in specific business application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and education for Microsoft business applications including CRM, Office Project, Microsoft Word, and Microsoft Excel. To read more about Progent's consulting, programming, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Apple Mac experts can support the creative facets of Apple Mac environments by delivering phone-based consulting support and training in graphics, audio, and motion video. Progent's support professionals offer help in a large selection of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common projects such as capturing or digitizing audio or video or establishing an audio/video production lab.
Online Network Monitoring Support
Progent offers businesses in Chicago, or anywhere in the state of Illinois, online network monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent for your environment so your IT maintenance is proactive and automated. By uncovering possible issues before they grow into crashes, proactive monitoring can minimize inconvenient and expensive service failures. Progent can also deploy system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or environments based on multiple operating systems.
To get in touch with Progent about emergency online expertise with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or refer to Contact Progent.