Fast and Affordable Online Troubleshooting for Chicago Illinois Computer Systems
Fast Phone Technical Support for Chicago NetworksFor businesses located in Chicago Illinois, Progent provides remote help for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered online support to companies in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to handle complex networking issues, as well as the assistance of CISSP-certified security experts to handle high-level security architecture and troubleshooting issues.

Progent's remote technical support experts offer exceptional leverage due to the fact that they possess the practical background and have access to the advanced technology required to solve most information system issues rapidly. Efficient support lowers direct costs since solutions require minimal chargeable minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your company benefits even more with indirect costs by minimizing or avoiding network downtime and associated costs resulting from business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's advanced online technical support expertise is especially valuable in environments that are dependent on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.

Progent's pricing policy for online support is structured to leverage your network support dollar. Progent bills by the minute for phone assistance, so you are charged only for the support that you receive. Unlike many remote support organizations, Progent requires no startup surcharge or minimum fees. Progent's per-minute billing unit and clean policy for pricing save you from situations where quick repairs somehow turn into substantial tabs. Progent's skill at disposing of problems quickly means you saves money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered an array of optimized tools and field-tested processes that permit the highest degree of efficiency for remote engineering help and troubleshooting for computer systems of any size. Progent provides secure Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the engineers of Progent's Technical Response Center to communicate with your environment remotely without breaching network security.

Progent's powerful customer support reporting system includes thorough histories describing all service that Progent's clients have been provided. Progent's team engineers have access to the records of support rendered to each Progent client by any Progent engineer. This history of trouble tickets and resolutions is structured as a readily exploitable support database that permits Progent's online technical professionals to share their knowledge with the whole team to ensure that the value of Progent's support services grows over time. Progent's advanced accreditations and close relationships with important vendors such as Cisco and Microsoft open up other massive technical databases and permit quick access to manufacturers' in-house engineering staff with the result that Progent's online consulting specialists can come up with optimal resolutions quickly.

Online technical services offered by Progent to clients in Chicago Illinois include:

ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, fixed-price managed services intended to allow small and medium-size businesses to utilize the same cutting-edge technology used by some of the industry's leading enterprises. Progent's ProSight portfolio of outsourced network management services covers all key facets of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the entire threat progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your company's specific requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup product companies to create ProSight Data Protection Services, a selection of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and track your data backup operations and enable transparent backup and fast restoration of important files, applications, images, and VMs. ProSight DPS helps your business avoid data loss resulting from equipment breakdown, natural calamities, fire, malware like ransomware, human mistakes, ill-intentioned employees, or software bugs. Managed backup services in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these managed backup services are best suited for your network.

  • Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer organizations of all sizes a flexible and cost-effective alternative for assessing, validating, scheduling, implementing, and documenting updates to your dynamic IT system. Besides optimizing the security and reliability of your computer network, Progent's software/firmware update management services free up time for your IT team to concentrate on more strategic initiatives and activities that derive maximum business value from your information network. Learn more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA services utilize Cisco's Duo technology to protect against password theft by using two-factor authentication (2FA). Duo supports single-tap identity verification on Apple iOS, Google Android, and other personal devices. With 2FA, when you log into a protected online account and give your password you are requested to confirm your identity on a device that only you possess and that is accessed using a different network channel. A wide range of out-of-band devices can be used for this added means of authentication including a smartphone or watch, a hardware/software token, a landline phone, etc. You can register multiple verification devices. To find out more about ProSight Duo identity authentication services, refer to Duo MFA two-factor authentication services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security vendors to deliver centralized control and comprehensive protection for your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, monitor, enhance and troubleshoot their networking appliances such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding devices that require critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your network running efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so that all potential problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance consultant. The interview is intended to help assess your organization's preparedness to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup/recovery system that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for special IT programs. Billing rates for ongoing consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these important fields of computer technology enables customers to execute major projects within budget and on time. Progent's special remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk service options for businesses with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's shared Help Desk services allow your business to share the load for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution based on the top professional services automation tool for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center staff of veteran network consultants offers your computer users in Chicago Illinois quick access to an effective support resource with years of experience offering telephone-based support and remote repair service for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Call Center perception as a key driver of business success, and Progent's target is to resolve and not just annotate network issues.

  • Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Consulting Team provides online professional engineering expertise and training in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, custom development, and training for Microsoft business applications including CRM, Project, Office Word, and Microsoft 365 Excel. To learn additional information concerning Progent's consulting, customization, and education offerings, go to Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants offer advanced online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of System Center2, expand or tune an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver companies in Chicago Illinois online IT infrastructure monitoring by providing System Center Operations Manager consulting. Progent can customize Operations Manager to accommodate your environment so your IT maintenance is proactive and automated. By uncovering looming problems before they result in full-scale emergencies, system monitoring can ward off inconvenient and costly information system failures. Progent can also use system monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or systems that incorporate a mix of platforms.
How Your Chicago Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent remote assistance with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Chicago Illinois, Progent's online network support specialists are ready to deliver effective and affordable IT help the instant your organization needs it. More than 20 years of providing online technical assistance has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to refine online access technology to fix IT problems quickly while avoiding the expense and lost time that comes with on-premises service visits.

Even if your Chicago office works with a local independent consultant or employs an in-house organization that can handle common computer problems, Progent's Microsoft certified engineers are available to provide an easy and transparent virtual extension of your on-site resources for situations when your usual service personnel either lack the availability or the experience to solve unexpected network emergencies or particularly tough integration projects.

Features of Progent's Remote Computer Services for Chicago Illinois
Progent's online support, remote troubleshooting, system security expertise, and network administration services offer businesses in Chicago Illinois unparalleled leverage for your IT budget. Whether you require occasional phone support and remote troubleshooting or ongoing Help Desk call center services and network management, Progent's experts can deliver your company world class IT support while allowing you to avoid the cost and hassle of carrying a large internal IT staff. Key features of Progent's online help program include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of technical background, refined support software, and understanding of corporate IT allow businesses to avoid the limitations of excessive reliance on smaller consulting firms, independent freelance consultants, or limited internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Certified experts average longer than ten years of real-world professional experience, in the trenches of network service, performing a wide range of IT tasks for a large array of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting staff. This ensures that you get not only world-class technical help, but also a support engineer with field-tested approaches for applying technical knowledge to resolve actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-premises visits by the minute. Consequently, you are billed only for delivered services. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no startup fee and asks no retainer for support services provided during regular working hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for fast solutions so you will not be tempted to permit minor problems to fester.

  • Complete Records of IT Services
    Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all billed support activities. Unlike many independent consultants or local service organizations who provide scant documentation or specifics of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation transmitted by each staff member to each client. The practice of detailing and organizing service activity results in more efficient service and eliminates a slew of typical misfortunes such as when a support client is virtually held hostage to a consultant who won't release the keys to the kingdom.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock network tracking services based on Microsoft System Center Operations Manager. MS Operations Manager allows your computer support to be proactive rather than reactive. By revealing potential issues before they cause downtime, system monitoring can save your IT network from stressful and costly service losses.
How Does My Business Begin Getting Online Technical Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.

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