Immediate Online Technical Support for Chicago Computer Systems
Immediate Remote Help for Chicago NetworksFor organizations in Chicago or anywhere in the state of Illinois, Progent offers online support for computer systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with complex infrastructure issues, as well as the services of CISSP-qualified cybersecurity consultants to handle high-level security design and diagnostic issues.

Progent's remote support engineers offer exceptional value because they have the real-world background and are equipped with the sophisticated tools needed to solve the majority of network issues rapidly. This reduces direct costs because solutions require fewer chargeable consulting minutes. Remote support also avoids the expense of sending a consultant to your location. Your company saves even more in indirect expenses by reducing or avoiding network downtime and related costs due to business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's advanced remote consulting know-how is particularly helpful for businesses that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an option.

Progent's billing model for remote support is designed to stretch your IT service investment. Progent charges per minute for telephone-based assistance, so you are charged only for the support that you receive. Unlike many online support companies, Progent asks for no startup fee or minimum fees. Progent's one-minute granularity and clean policy for pricing eliminate scenarios where quick fixes manage to end up as substantial invoices. Progent's skill at dealing with technical issues quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered an arsenal of optimized tools and proven methodologies that ensure the maximum level of efficiency for remote consulting and repair for information systems of all sizes. Progent provides secure VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the staff of Progent's online support team to connect to your computer system without breaching corporate security.

Progent's proven service reporting system stores comprehensive documentation of all support that Progent's customers have received. Progent's team engineers have access to the specifics of all help delivered to each Progent customer by every Progent consultant. This database of anomalies and solutions is organized as a conveniently exploitable internal knowledge base that allows Progent's remote technical engineers to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of accreditations and working relationships with important technology companies including Cisco and Microsoft open up additional vast support databases and permit fast access to vendors' in-house support staff so Progent's online consulting specialists can arrive at the best resolutions promptly.

Online support provided by Progent to customers in Chicago and throughout the state of Illinois include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price managed services intended to enable small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by many of the industry's leading corporations. The ProSight portfolio of IT management outsourcing services addresses all key areas of modern networking such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you prove compliance with legal and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical files, applications and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to deliver centralized management and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of inspection for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, monitor, optimize and debug their networking hardware like switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when issues are detected. By automating tedious management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding devices that need important updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network running at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT staff and your Progent consultant so that all looming issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you’re planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup/recovery system that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent offers the skills of world-class remote consulting experts for special information technology programs. Billing charges for longer-term development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's background in these important fields of computer technology allows clients to execute critical projects within budget and on schedule. Progent's project-based online consulting services include:

  • Call Center Support
    Progent's Call Center service offerings for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent’s Help Desk sharing services make it possible for your business to share the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent’s shared Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center team of seasoned information technology consultants gives your computer users in Chicago or anywhere in the state of Illinois quick assistance from an efficient technical support group with extensive experience delivering phone consulting and online repair service for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Call Center the reputation as a major driver of business efficiency, and Progent's aim is to solve instead of simply document network issues.

  • Applications Services: Training, Development, and Integration
    Progent's Applications Experts Team can supply online and in-depth engineering expertise and education in key application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for popular Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more about Progent's consulting, customization, and training offerings, refer to Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Chicago, or anywhere in the state of Illinois, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager for your business so your network support is proactive and automated. By detecting possible problems before they result in crashes, automated monitoring can ward off inconvenient and expensive network failures. Progent can also deploy network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments that support a mix of operating systems.
How Your Chicago Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent remote expertise with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Chicago or anywhere in the state of Illinois, Progent's online computer support specialists are ready to provide effective and economical IT help whenever your company has to have it. Long experience offering online tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine remote access technology to repair IT problems quickly while avoiding the expense and lost productivity that comes with on-premises support calls.

Even if your Chicago organization deals with a local independent consultant or maintains a full time organization that can handle the majority of computer problems, Progent’s Microsoft certified engineers can still provide an easy and seamless remote expansion of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to address sudden network crises or particularly complex integration projects.

Benefits of Progent's Network Help for Organizations in Chicago
Progent's online technical help services allow your Chicago organization to experience the benefits of immediate, enterprise-level IT support without the expense of managing a full-time IT organization. Your network will acquire added business worth by becoming more reliable, productive, and protected. Benefits to your business include:

  • Convenient remote expansion of your on-site IT resources
    With most organizations in Chicago and throughout Illinois, local computer service providers, whether consisting of outside consultants or an internal IT staff, can resolve the majority of technical problems. However, IT crises may occur when local support personnel are overstretched or unavailable, and some trouble may stem from technology that is beyond the scope of your usual support people. In these instances, Progent's on-call support experts give you an easy, quick, and affordable solution to supplement your local resources and to transfer useful knowledge to improve your capability to handle downstream problems locally.

  • Reduced Dependence on Individual Service Providers
    For IT maintenance, smaller businesses often depend on individual freelance consultants. Although freelance consultants carry less overhead than big consulting companies and can often charge lower rates, they are often overbooked, making it hard to respond quickly to crisis situations. If a freelance service provider is busy with another customer, ill, on vacation, or in training, the absence of backup help may require your company to go without assistance during an IT crisis. As your business grows, system downtime and problems with critical applications become more expensive. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides an on-call source of backup support experts to make sure your IT system stays available.

  • Create a Solid Basis for Seamless Expansion
    Organizations typically start with an IT architecture implemented on a shoestring budget. Without a strong framework, slap-dash fixes often get piled onto a shaky foundation. When a network grows, reliability and scalability issues can hinder the success of the organization. Such poorly designed environments require proper analysis, intelligent long-term planning, and broad-based IT expertise to evolve to a system architecture that can offer the stable foundation to meet current business demands and ease downstream growth.

  • Work with Problem Solvers Instead of Technology Vendors
    Smaller offices require guidance and technical training to negotiate an ever more complicated maze of technology options available for promoting business growth and enhancing productivity. They do not need a computer consultant who is attempting to resell a specific vendor's technology. Network support and product selling can lead to a situation where the proposed solution is built around a profitable product instead of the genuine needs of a client. Progent eliminates these conflicts of interest by offering just services instead of products. This enables Progent to align IT consulting with the best interests of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical experience, fine tuned remote support software, and understanding of enterprise networking enable offices to escape the limitations of exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

How Does Our Company Start Receiving Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.