Fast and Affordable Remote Support for Chicago Networks
For organizations in Chicago or anywhere in the state of Illinois, Progent provides remote help for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have provided online support to companies in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to solve complex infrastructure problems, as well as the assistance of CISSP-qualified cybersecurity experts to handle high-level security design and diagnostic jobs.
Progent's online support engineers provide exceptional leverage because they possess the practical background and have access to the sophisticated technology required to resolve the majority of information system issues rapidly. Efficient support reduces direct costs since service calls accumulate minimal billable consulting minutes. Online help also avoids the expense of sending a consultant to your location. Your organization benefits even more with incidental costs by minimizing or eliminating system downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's extensive remote technical support experience is particularly important in environments that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be useful.
Progent's billing policy for remote support is structured to stretch your network support dollar. Progent bills by the minute for phone consulting, so you are billed only for the support that you actually get. In contrast to typical remote service companies, Progent imposes no initialization fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing eliminate situations where fast repairs manage to turn into large invoices. Progent's penchant for handling problems efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered an array of optimized technologies and field-tested methodologies which ensure the highest degree of efficiency for online consulting and troubleshooting for IT networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the engineers of Progent's online support team to communicate with your computer system without compromising network security.
Progent's powerful service database application maintains thorough records of all service that Progent's clients have been provided. Progent's staff consultants have access to the history of assistance rendered to each customer by any Progent engineer. This archive of anomalies and repairs is structured as a readily retrievable support database that enables Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support grows over time. Progent's extensive list of certifications and close associations with important vendors including Cisco and Microsoft open up additional extensive technical support knowledge bases and allow fast access to manufacturers' in-house support staff with the result that Progent's remote service specialists can find the most efficient solutions promptly.
Remote technical services offered by Progent to clients in Chicago and throughout the state of Illinois include:
Certified MS Windows Expertise
Progent's Microsoft-premier remote service experts can deliver computer problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can assist your company with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2013 design, SharePoint Server 2016 migration and hybrid integration expertise, Skype for Business Server migration consulting, Microsoft Lync Server management, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Programming,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of affordable desktop support services to help your business to install, configure, repair, and manage workstations and laptops based on Windows. Progent's PC desktop consulting services include offering Windows 10 migration help plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the administration of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure consultants, and certifies a person's networking knowledge at the master level. CCIEs can deal with the most stubborn problems encountered in network infrastructure planning, installation, management, compliance, and repair. CCIEs operate closely with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network management utilities and developing workarounds or locating program patches. CCIEs provide excellent cost-effectiveness since their depth of experience allows them to fix problems rapidly. In common instances, less experienced engineers can struggle for many hours or days with the same problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can communicate with your network via the latest on-line support technology in order to perform efficient, safe, and economical diagnosis and remediation.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in the Chicago Metro Area
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's popular selection of connectivity appliances by delivering consulting services that include:
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a variety of security services that can bolster the immunity of your Windows, Apple macOS and OS X, Linux network against attacks or assist you to clean up quickly after a serious penetration. Security services available from Progent include: in depth network security audits using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; fast cleanup after virus and worm assaults; integrating firewalls; building safe mechanisms for off-site and mobile connectivity; securing your messaging infrastructure from spam and directory harvest attacks; and setting up 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide advanced remote support to help companies of any size integrate their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine physical resources as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable workflow for recovering services rapidly following a breakdown. SRM supports centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, updates and fixes and can generate reports to verify full service restoration, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud solutions that deliver high availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high degree of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer remote consulting services to address a broad spectrum of computer technologies including system infrastructure, email systems, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and simplified administration in networks that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also help with transitioning from older systems to MS Windows or Linux-based environments. Progent's group-based approach to resolving technical problems promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux support engineers can offer urgent remote help diagnosing problems affecting UNIX/Linux networks based on popular variants of UNIX including:
Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price managed services intended to enable small and mid-size businesses to utilize the same best-of-breed technology used by many of the industry's leading corporations. The ProSight portfolio of network monitoring and management services covers all key facets of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the complete threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your company's unique needs and that allows you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital data, applications and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to deliver web-based management and world-class security for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating tedious management activities, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating appliances that need critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so that all potential problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your core network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security regulations, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's preparedness either to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient security and backup/recovery environment that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent offers the services of seasoned online consulting experts for contract IT programs. Billing charges for longer-term development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology allows customers to complete critical projects within budget and on schedule. Progent's project-based remote consulting services include:
How Your Chicago Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center support alternatives for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.
Progentís Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative support solution based on the leading professional services automation tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center staff of experienced information technology consultants provides your workers in Chicago or anywhere in the state of Illinois fast communication with an effective technical support resource with substantial background delivering telephone-based help and remote troubleshooting for networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk recognition as a solid enabler of company efficiency, and Progent's aim is to solve rather than just annotate IT problems.
- Applications Support: Training, Development, and Troubleshooting
Progent's Applications Consulting Group offers phone-based professional consulting expertise and education in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, programming, and training for familiar Microsoft applications such as CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's consulting, custom programming, and education offerings, visit Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Chicago, or anywhere in the state of Illinois, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM for your business so your IT maintenance is proactive and automated. By uncovering looming trouble spots before they evolve into full-scale emergencies, automated monitoring can head off stressful and costly information system breakdowns. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments that support a combination of operating systems.
To get in touch with Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in Chicago or throughout the state of Illinois, Progent's online network support engineers can deliver professional and economical IT support the instant your company needs it. Long experience providing remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune online access tools to repair network problems rapidly while avoiding the expense and lost time associated with in-person support visits.
Even if your Chicago company has a local independent support technician or employs a full time organization that can handle day-to-day network issues, Progentís Microsoft certified engineers are available to provide a convenient and transparent virtual extension of your on-site resources for situations when your regular service personnel either lack the bandwidth or the knowledge to handle unexpected system emergencies or especially complex integration problems.
Features of Progent's Online Network Support for Chicago
Progent's phone help, Internet-based repair, network security consulting, and network administration services give offices in Chicago or anywhere in the state of Illinois unparalleled leverage for your IT budget. Whether you require occasional phone support and Internet-based network repair or ongoing Help Desk call center services and system management, Progent's professionals can deliver your business enterprise-level IT support while permitting you to eliminate the expense and administration overhead of running a full-service internal IT organization. Highlights of Progent's online help services include:
- Fast Phone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to companies in Chicago and is also ideal for networks in geographic areas of Illinois that lack technicians with proven expertise supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner support company, Progent has the advantage of a broad array of Microsoft support utilities, service databases, and on-going education.
- Per Minute Billing to Reduce Costs
Progent provides online help on a minute-by-minute basis, so you pay only for the services you receive. Progent requires no minimum fee for phone help and asks for no ongoing retainer for support services delivered during regular business hours. This keeps you from facing big bills for simple repairs.
- Availability of Cisco Network Infrastructure Specialists
Progent's certified experts for Cisco offers access to authorized professionals with experience in planning, implementing, and managing networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, reliable, and secure connectivity for local and remote networking.
- Application Specialists Consulting
Progent's basic support offerings consist of technology integration, Microsoft Exchange Server expertise, system security design, and shared Help Desk services. Progent's Experts Team offers in-depth consulting expertise in critical application areas. Support available from the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Office Project Expertise
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Programming, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle Management Support and Application Programming
MySQL Project Management and Software Design
Apple Macintosh Help
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a full service centralized source for network generalists and specialists, Progent is able to tailor timely, inexpensive, and comprehensive IT solutions that align with the unique requirements of your business.
- State of the Art Remote Access Tools
Protected remote access allows Progent's support professionals to see exactly what your users see. This makes it possible to find fast solutions to problems that could otherwise require a costly onsite visit. State-of-the-art remote connectivity software and expert technicians together allow Progent to repair most IT problems quickly and affordably. Progent is a pioneer in offsite support and remote system analysis.
- Compatibility with Popular VPN Products
Progent can provide safe Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24x7 Support for High System Availability
For businesses with mission-critical applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help produce maximum network availability.
- Help Desk Call Center
Progent's Help Desk support services are intended specifically for budget-constrained offices whose workers require immediate access to a Help Desk service with expert telephone support and full escalation ability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of technical background, refined support tools, and familiarity with enterprise networking allow offices to escape the limitations associated with exclusive dependence on smaller service firms, individual freelance consultants, or over-stretched internal IT help.
Progent adds value by providing:
How Does Our Company Start Receiving Online Computer Support from Progent?
- In-depth Knowledge of Microsoft's Full Line of Servers
Progent can provide world-class expertise for Microsoftís powerful server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support, Microsoft Windows Server 2008 upgrades, Microsoft Windows 2003 maintenance, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Exchange Server 2010 maintenance, Exchange Server 2007 and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-premises help by the minute. As a result, you are billed exclusively for received services. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in areas where Progent provides on-site service, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and requires no retainer for services provided during normal working hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you won't be forced to allow minor problems to stay unaddressed.
- Full Records of Delivered Services
Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or small support organizations who offer scant documentation or specifics of services performed, every service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service documentation sent by each consultant to each client. The discipline of documenting and organizing service records allows more effective service and eliminates a slew of common problems such as when a service customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to provide 24x7 remote monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network support to be proactive instead of reactive. By revealing possible issues before they cause downtime, network monitoring can save your IT network from stressful and costly service losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.