Immediate Online Help for Chicago Computer Networks
Fast Remote Help for Chicago NetworksFor companies in Chicago or anywhere in Illinois, Progent provides online support for information systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to handle complex networking issues, plus the assistance of CISSP-qualified security consultants to handle advanced security design and troubleshooting issues.

Progent's online technical support engineers offer excellent value due to the fact that they possess the practical experience and have access to the sophisticated technology needed to solve the majority of network problems rapidly. This lowers direct costs because service calls use up fewer chargeable consulting minutes. Remote support also eliminates the cost of sending an engineer to your site. Your company benefits additionally with incidental costs by reducing or avoiding system outages and related losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced online technical support know-how is particularly helpful for organizations that depend on public clouds for critical infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.

Progent's billing model for online help is structured to leverage your IT service investment. Progent bills by the minute for phone consulting, so you are invoiced only for the support that you receive. Unlike typical online service firms, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing do away with situations where fast fixes manage to end up as big invoices. Progent's penchant for disposing of problems efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered an arsenal of optimized technologies and proven methodologies that promote the maximum degree of effectiveness for remote consulting and repair for computer networks of all sizes. Progent provides secure VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's online support team to link to your company's computer system remotely without compromising network security.

Progent's proven technical support database system keeps detailed records for all support that Progent's clients have been provided. Progent's team service personnel have the benefit of the specifics of all help provided to each Progent customer by any consultant. This history of trouble tickets and solutions is organized as a readily searchable support knowledge base that enables Progent's remote technical engineers to share their experiences company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's extensive list of certifications and working associations with major technology companies such as Cisco and Microsoft make available other extensive technical knowledge bases and permit priority response from manufacturers' in-house support staff with the result that Progent's online consulting specialists can find the most efficient resolutions quickly.

Remote technical support services offered by Progent to businesses in Chicago and throughout the state of Illinois include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge technology deployed by many of the industry's top corporations. Progent's ProSight suite of IT management outsourcing services addresses all critical aspects of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the complete malware attack progression including protection, detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you demonstrate compliance with government and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical files, applications and virtual machines that have become unavailable or corrupted due to component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security vendors to provide web-based management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, optimize and debug their networking hardware such as switches, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding devices that need important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management personnel and your Progent consultant so any potential issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you’re making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the health of their network. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's ability either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup system that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract IT programs. Billing charges for longer-term consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology enables clients to complete critical initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Support
    Progent's Help Desk service offerings for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small organizations a complete solution that handles all facets of remote desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Help Desk consulting expertise can assist you in building an efficient new Call Center or revamping your established organization, identifying or modifying Help Desk Call Center software products to address the special needs of your corporation, or adding occasional online staff to work with your in-house Help Desk resources to deal with high-demand situations such as software transitions, mass upgrades, or installing brand new business software.

    Progent's Help Desk Call Center team of seasoned network consultants gives your clients in Chicago or anywhere in the state of Illinois rapid assistance from a large technical support group with years of background delivering telephone-based consulting and remote diagnostics for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center recognition as a crucial enabler of company success, and Progent's intent is to fix rather than merely report IT problems.

  • Applications Support: Training, Programming, and Integration
    Progent's Applications Consulting Group can supply online professional consulting expertise and education in special application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, customization, and education for popular Microsoft business applications such as CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's expertise, programming, and training offerings, visit Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of System Center 2016, extend or tune your current one, migrate smoothly from a prior version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver companies in Chicago, or anywhere in the state of Illinois, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to suit your environment so that your network maintenance is proactive rather than reactive. By detecting possible issues before they expand into crashes, proactive monitoring can minimize disruptive and costly network breakdowns. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or environments based on a mix of operating systems.
How Your Chicago Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency remote support with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Chicago or anywhere in the state of Illinois, Progent's online network support engineers are ready to provide expert and affordable system help whenever your company needs it. More than 15 years of providing online technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to solve network problems quickly while eliminating the cost and lost productivity associated with in-person support visits.

Even if your Chicago organization relies on a regular freelance support technician or maintains an in-house IT staff that can deal with common computer issues, Progent’s Microsoft and Cisco certified engineers can provide a convenient and seamless remote expansion of your local resources for situations when your usual IT support personnel either don't have the availability or the experience to resolve sudden system crises or particularly complicated integration projects.

Benefits of Progent's Network Help for Businesses in Chicago
Progent's remote network troubleshooting services allow your Chicago company to realize the advantages of timely, world-class IT support without the expense of managing an in-house IT organization. Your information system will derive greater business value by becoming increasingly reliable, efficient, and protected. Advantages to your company include:

  • Convenient remote extension of your local support resources
    With most offices in Chicago or anywhere in Illinois, nearby computer support resources, whether made up of freelance consultants or a full-time maintenance staff, can resolve typical network problems. On the other hand, IT crises can spring up when your regular resources are overstretched or unavailable, and some problems may involve technology that is beyond the scope of your onsite service personnel. In these instances, Progent's on-call support experts provide a convenient, fast, and affordable solution to augment your local resources and to convey valuable knowledge to improve your ability to handle future problems in-house.

  • Less Reliance on Individual Consultants
    For IT maintenance, smaller companies commonly rely on individual freelance service providers. While independent service people have less internal costs than larger consulting firms and can afford to charge marginally less, they are often overbooked, making it difficult to respond quickly to urgent situations. If a freelance service provider is busy with another customer, sick, on vacation, or in training, the absence of backup personnel may require your business to wait for help during an emergency. As your network grows, network unavailability and trouble with vital software are more costly. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers a dependable source of reserve service experts to make sure your network remains available.

  • Build a Solid Basis for Smooth Growth
    Businesses often start with an information architecture created on a shoestring budget. Lacking a proper framework, band-aid repairs can get piled on top of a weak foundation. When a network grows, stability and scalability issues can hinder the success of the organization. Such poorly built systems need proper analysis, smart strategic planning, and wide IT knowledge to upgrade to a network infrastructure able to offer the stable foundation to handle current business demands and facilitate future expansion.

  • Work with Problem Solvers Rather Than Technology Vendors
    Smaller offices need guidance and technical training to navigate through an increasingly complex maze of technology options available for accelerating business success and improving efficiency. Businesses hardly need a computer consultant who is trying to sell a certain vendor's products. IT support and product selling can lead to a scenario where the recommended solution is built around a profitable product rather than the true needs of a business. Progent avoids these conflicts of interest by selling just services instead of products. This allows Progent to align technical consulting with the real needs of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of IT background, fine tuned support software, and understanding of corporate IT enable companies to escape the limitations associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Certified consultants average more than a decade of real-world professional experience, at the front lines of IT service, executing a wide range of technical tasks for a large mix of customers. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting team. This means that you get not only expert IT capability, but also a consultant with field-tested approaches for using technical knowledge to repair actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and in-person help by the minute. Consequently, you pay just for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in areas where Progent offers in-person support, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no initialization charge and asks no monthly commitment for services delivered during normal business hours. Many support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with big invoices for quick solutions so you will not be tempted to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their comfort zone, Progent can concentrate on delivering hard-to-find services where Progent faces little competition. Businesses who work with trusted freelance consultants or who maintain internal support personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more robust, protected, and efficient.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to provide 24x7 system monitoring services powered by MS Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing potential issues before they result in lost productivity, system monitoring can keep your information network from stressful and expensive availability losses.
How Does Our Company Start Getting Online Computer Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.