Fast Online Help for Chicago Illinois IT Networks
Immediate Online Consulting for Chicago SystemsFor businesses in Chicago Illinois, Progent provides online help for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking issues, as well as the assistance of CISSP-accredited cybersecurity experts to help with high-level security design and diagnostic issues.

Progent's remote support engineers offer exceptional leverage because they possess the practical experience and are equipped with the advanced tools necessary to solve most information system problems rapidly. This lowers immediate costs because solutions accumulate minimal billable minutes. Online help also eliminates the cost of sending an engineer to your location. Your organization benefits additionally with incidental costs by minimizing or avoiding system downtime and associated losses stemming from business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's advanced online consulting expertise is especially valuable in environments that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be useful.

Progent's billing model for online support is structured to leverage your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed just for the services that you actually get. In contrast to typical remote service companies, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean model for billing do away with situations where speedy. minor repairs manage to end up as substantial bills. Progent's penchant for disposing of problems efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of optimized technologies and field-tested processes which promote the highest degree of efficiency for remote technical support and troubleshooting for IT systems of any size. Progent provides secure VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the staff of Progent's Technical Response Center to link to your computer system without violating corporate security.

Progent's proven technical support database application includes detailed documentation for all support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the records of assistance provided to every Progent client by every engineer. This database of anomalies and repairs is structured as a quickly accessible support database that permits Progent's remote support engineers to share their experiences company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and working relationships with major industry leaders including Cisco and Microsoft open up other vast technical knowledge bases and permit fast response from vendors' internal product engineers so Progent's remote service experts can come up with optimal resolutions in the least time.

Remote support provided by Progent to customers in Chicago Illinois include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price managed services intended to enable small and mid-size organizations to utilize the same best-of-breed IT solutions used by some of the world's leading corporations. The ProSight suite of network management outsourcing services covers all key areas of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the entire malware attack progression including protection, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your organization's unique needs and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup activities and enables fast recovery of vital files, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight DPS to to comply with regulatory standards such as HIPAA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to provide centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating appliances that need critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network running at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT staff and your Progent engineering consultant so that all looming problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you’re making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security regulations, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's preparedness either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup/recovery environment that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent offers the services of world-class remote consulting experts for special information technology projects. Billing charges for longer-term development or consulting projects are set based on the level of expertise of the consultants involved. Progent's background in these special fields of information technology enables customers to complete major projects within budget and on time. Progent's special online engineering services include:

  • Help Desk Call Center Services
    Progent's Call Center support alternatives for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all aspects of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex issues.

    Progent's Help Desk Call Center consulting expertise can aid you in creating an effective new Call Center or improving your current organization, evaluating or modifying Help Desk Call Center software to handle the unique requirements of your company, or providing occasional online personnel to work with your in-house Call Center resources to handle demanding situations such as software transitions, major upgrades, or installing brand new applications.

    Progent's Call Center staff of seasoned information technology experts provides your customers in Chicago Illinois instant contact with an effective support resource with extensive background offering telephone-based support and online repair service for networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center perception as a major driver of company performance, and Progent's goal is to resolve and not simply document technical issues.

  • Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Experts staff offers remote professional engineering expertise and training in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and education for popular Microsoft business applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. For additional information concerning Progent's expertise, programming, and training services, see Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of System Center 2016, extend or tune an existing one, migrate efficiently from a prior release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers businesses in Chicago Illinois remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM for your business so your computer maintenance is proactive rather than reactive. By spotting emerging trouble spots before they grow into network outages, system monitoring can avoid disruptive and expensive service breakdowns. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft networks, or networks based on a variety of operating systems.
How Your Chicago Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency remote help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Chicago Illinois, Progent's phone-based network support engineers are ready to provide professional and affordable IT support the instant your business needs it. More than 15 years of offering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to refine online access technology to fix IT problems rapidly while avoiding the cost and lost time associated with on-premises support calls.

Even if your Chicago organization deals with a regular independent consultant or maintains an in-house organization that can handle typical computer problems, Progent’s Microsoft certified consultants are available to offer an easy and seamless remote extension of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the experience to handle sudden system emergencies or particularly complex integration problems.

Advantages of Progent's IT Support for Companies in Chicago Illinois
Progent's remote IT consulting services enable your Chicago business to enjoy the advantages of timely, expert IT support without the expense of maintaining a full-time IT staff. Your network will acquire greater business value by being increasingly reliable, efficient, and protected. Advantages to your business include:

  • Convenient remote extension of your local IT resources
    With most companies in Chicago Illinois, local computer support resources, whether made up of independent consultants or an internal IT staff, can resolve typical technical problems. However, serious problems may spring up when your regular support personnel are overstretched or absent, and some problems may involve technology that is unfamiliar to your local service people. In these cases, Progent's online support specialists offer an easy, quick, and budget-friendly way to supplement your local resources and to pass on valuable knowledge to increase your capability to deal with future issues in-house.

  • Reduced Dependence on Individual Service Providers
    For network maintenance, smaller offices commonly depend on individual freelance service providers. While freelance service people carry less internal costs than big support companies and can afford to charge lower rates, they are often overbooked, making it difficult to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, sick, on a trip, or in training, the absence of reserve help may force your business to wait for help during an emergency. As your network expands, network unavailability and problems with critical software are more costly. The budget you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides a reliable source of backup service experts to insure your network is always up and running.

  • Build a Solid Foundation for Seamless Expansion
    Companies often begin with an IT architecture created on a modest budget. Lacking a scalable framework, band-aid fixes can get piled onto a weak foundation. As a company grows, reliability and scalability problems can hinder the success of the organization. These badly designed systems need proper analysis, smart long-term planning, and broad-based IT knowledge to upgrade to a system architecture able to provide the solid foundation to handle current business demands and simplify downstream expansion.

  • Work with Solution Providers Rather Than Product Resellers
    Smaller businesses require guidance and technical education to negotiate an increasingly complicated array of technology alternatives available for accelerating business success and enhancing productivity. They do not need a network consultant who is attempting to resell a specific vendor's technology. IT consulting and product selling can lead to a situation where the recommended solution is built around a predetermined product rather than the genuine needs of a client. Progent eliminates these conflicts of interest by selling only services instead of products. This allows Progent to match IT consulting with the real needs of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of IT experience, refined support software, and understanding of enterprise networking allow offices to avoid the limitations of exclusive dependence on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

How Does My Business Begin Receiving Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.



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