Immediate Online Help for Chicago Computer Networks
Fast Online Support for Chicago NetworksFor organizations located in Chicago or anywhere in Illinois, Progent offers remote technical support for computer systems based on Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online support to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to handle complex networking issues, as well as the services of CISA and CISSP-qualified security experts to help with advanced security architecture and troubleshooting issues.

Progent's remote technical support experts provide exceptional leverage because they have the practical background and are equipped with the sophisticated technology needed to solve the majority of network problems quickly. Efficient support lowers immediate expenses since service calls require minimal billable minutes. Remote help also avoids the expense of sending a consultant to your site. Your company saves additionally in incidental expenses by reducing or eliminating network outages and related losses due to business disruption, upset customers and vendors, idle employees, and de-focused management. Progent's extensive online technical support expertise is particularly important for businesses that rely on public clouds for vital network infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an option.

Progent's billing model for online help is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you owe just for the support that you receive. In contrast to many online service companies, Progent imposes no startup surcharge or minimum payments. Progent's one-minute granularity and clean model for billing avoid situations where speedy. minor solutions manage to turn into substantial tabs. Progent's skill at handling problems efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered a set of customized technologies and field-proven methodologies which promote the maximum degree of effectiveness for remote engineering help and repair for IT networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's online support team to connect to your company's computer system remotely without violating corporate security.

Progent's advanced service reporting application stores extensive records describing the service that Progent's clients have received. Progent's authorized engineers have the benefit of the history of support delivered to every Progent customer by every Progent engineer. This archive of issues and resolutions is structured as a conveniently exploitable support database that enables Progent's remote technical engineers to communicate their experiences company-wide to make sure that the value of Progent's support improves over time. Progent's advanced certifications and close relationships with important technology companies such as Cisco and Microsoft make available additional extensive technical knowledge bases and allow fast response from vendors' in-house support staff with the result that Progent's online consulting experts are able to come up with the most efficient resolutions in the least time.

Remote services offered by Progent to businesses in Chicago and throughout the state of Illinois include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate services designed to allow small and mid-size organizations to utilize the same best-of-breed IT solutions used by some of the world's top corporations. Progent's ProSight line of outsourced network management services addresses all critical areas of modern networking including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to address the complete threat progression including protection, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with legal and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also help you to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital data, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to deliver web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that need critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management staff and your assigned Progent consultant so any looming issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you’re making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's ability either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT projects. Progent's rates for longer-term consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these special areas of information technology allows clients to complete critical initiatives within budget and on time. Progent's special online consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk service offerings for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services provide small organizations a complete solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle challenging problems.

    Progent’s shared Help Desk services make it possible for your IT organization to split the load for Help Desk support transparently between your IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progent’s shared Help Desk service is a collaborative support solution based on the leading professional services automation tool for handling service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Help Desk staff of veteran network professionals offers your customers in Chicago or anywhere in the state of Illinois fast communication with an effective network service group with years of background offering telephone-based help and remote repair service for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk recognition as a solid contributor to company productivity, and Progent's aim is to fix rather than merely track network issues.

  • Business Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts staff offers phone-based advanced consulting expertise and education in special application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and education for familiar Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's consulting, custom programming, and training services, visit Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a previous version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Chicago, or anywhere in the state of Illinois, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to fit your business so that your network maintenance is proactive rather than reactive. By spotting potential issues before they result in network outages, automated monitoring can avoid disruptive and costly network failures. Progent can also assist with network monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or networks powered by a mix of OS platforms.
How Your Chicago Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online expertise with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent. For companies and startups in Chicago or anywhere in the state of Illinois, Progent's phone-based computer support specialists can provide effective and cost-effective IT help the moment your organization has to have it. Long experience providing remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune online access technology to fix IT problems quickly while eliminating the expense and lost productivity that comes with in-person service calls.

Even if your Chicago office deals with a regular independent support technician or employs a full time organization that can deal with the majority of network issues, Progent’s Microsoft certified consultants are available to provide an easy and transparent remote expansion of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to address sudden system emergencies or especially complex integration projects.

Details of Progent's Online Network Support for Chicago
Progent's phone support, remote repair, network security consulting, and system administration services give businesses in Chicago or anywhere in the state of Illinois the greatest leverage for your support budget. Whether you require one-time telephone help and Internet-based troubleshooting or ongoing Help Desk services and network management, Progent's professionals can deliver your office world class network support while permitting you to eliminate the expense and administration overhead of carrying a full-service internal IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of IT knowledge, fine tuned support tools, and familiarity with corporate IT enable businesses to avoid the pitfalls associated with excessive reliance on smaller service firms, individual freelance service providers, or limited in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Certified consultants average longer than a decade of hands-on professional experience, at the forefront of IT support, executing a wide variety of IT tasks for a large mix of clients. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting personnel. This means that you get not only expert technical skills, but also a support engineer with proven methods for applying technical knowledge to solve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for phone service and in-person visits per minute. Consequently, you owe just for delivered support. Progent does not impose a higher rate for after-hours or urgent service, and within California or in regions where Progent offers in-person service, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and asks no retainer for services delivered during normal working hours. Many service firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick repairs so you won't be tempted to allow simple problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small service organizations who offer scant documentation or specifics of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support reports transmitted by each staff member to every client. The practice of documenting and archiving service activity results in more effective service and eliminates a variety of typical misfortunes such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock network monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By uncovering potential problems before they cause lost productivity, system monitoring can keep your IT network from stressful and costly availability losses.
How Does Our Company Start Receiving Online Network Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.