Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in the Chicago Metro Area
||500 North Michigan Avenue
Chicago, Illinois 60611
|Sales Phone: 312-800-0223
Link: Chicago Network Support Services
|Downers Grove, IL
||650 Warrenville Rd
Lisle, Illinois 60532
|Sales Phone: 331-251-1422
Link: Downers Grove, IL Network Support Services
||1900 E Golf Rd
Schaumburg, Illinois 60173
|Sales Phone: 847-944-8599
Link: Schaumburg, IL Network Support Services
||1363 Shermer Road
Northbrook, Illinois 60062
|Sales Phone: 224-534-2088
Link: Skokie, IL Network Support Services
Immediate Remote Troubleshooting for Chicago IT Networks
For businesses located in Chicago or anywhere in the state of Illinois, Progent provides online support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft qualified professionals have provided online troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to help with challenging infrastructure issues, plus the services of CISA and CISSP-qualified cybersecurity experts to help with advanced security design and diagnostic issues.
Progent's remote support engineers offer excellent leverage due to the fact that they have the real-world background and are equipped with the advanced tools necessary to solve most information system problems rapidly. Efficient support reduces direct expenses since service calls use up fewer billable minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your company benefits even more in incidental expenses by reducing or eliminating network downtime and related costs due to business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive remote consulting know-how is particularly helpful for organizations that rely on public clouds for vital network infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an option.
Progent's pricing policy for online support is designed to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you owe just for the support that you receive. In contrast to typical remote support organizations, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute billing unit and clean model for billing prevent situations where speedy. minor repairs manage to turn into large invoices. Progent's penchant for handling technical issues quickly means your business saves cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a set of customized tools and proven processes that permit the maximum level of efficiency for remote engineering help and troubleshooting for computer networks of all sizes. Progent offers safe VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to interface to your network without violating corporate security.
Progent's proven technical support reporting system stores comprehensive histories describing all support that Progent's clients have received. Progent's authorized engineers have the benefit of the history of all help provided to every Progent customer by every Progent engineer. This archive of issues and fixes is stored as a readily searchable proprietary database that enables Progent's online support experts to communicate their knowledge company-wide to make sure that the value of Progent's support services improves over time. Progent's high-level accreditations and working relationships with key industry leaders such as Cisco and Microsoft make available other massive technical knowledge bases and allow priority access to vendors' in-house support staff with the result that Progent's remote service experts are able to come up with optimal resolutions quickly.
Remote technical services provided by Progent to companies in Chicago and anywhere in the state of Illinois include:
Authorized MS Windows Support
Progent's Microsoft-certified online service engineers offer computer system repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can assist your company with a wide variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2013 development,
Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of cost-effective desktop services to assist your business to install, configure, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 migration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the administration of your PCs and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the highest accreditation for networking professionals, and certifies an individual's network technology skills at the master level. CCIEs know how to handle even the most complex challenges surrounding network design, integration, maintenance, security, and problem solving. CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network management tools and coming up with workarounds or locating program updates. Cisco qualified CCIEs provide exceptional cost-effectiveness since their deep expertise permits them to solve problems quickly. In typical cases, less experienced engineers can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can interface to your environment via the latest remote troubleshooting technology in order to perform fast, safe, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs can provide help for all of Cisco's market leading selection of infrastructure devices by providing services that include:
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of security solutions to strengthen the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or assist your company to recuperate quickly following a serious penetration. Security support services offered by Progent include: thorough network security and compliance analysis utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast recovery from malicious assaults; configuring firewalls; designing secure mechanisms for off-site and mobile access; securing your messaging infrastructure against spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote support to help businesses of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that utilize local IT assets as well as public clouds. To help you to incorporate public clouds with networks, Progent offers a range of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent runbook for recovering applications and services rapidly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, updates and patches and can produce audit reports to confirm full service recovery, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud solutions that provide maximum uptime, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the hardware used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide remote consulting services to address a wide array of information technologies including network infrastructure, messaging solutions, system and process security, plus UNIX/Linux and Windows integration. For server hardware economization and easy administration in environments that combine Linux and Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with migration from older systems to Windows or Linux-powered solutions. Progent's group-oriented approach to solving network issues enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can provide urgent online help troubleshooting anomalies affecting UNIX/Linux networks powered by leading versions of UNIX including:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate managed services designed to allow small and mid-size organizations to utilize the same advanced technology deployed by some of the industry's leading corporations. Progent's ProSight suite of outsourced network management services covers all key aspects of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis tools to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the complete malware attack progression including blocking, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical files, applications and VMs that have become lost or damaged due to hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to set up ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security vendors to provide web-based management and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so that any looming problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an objective assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's preparedness either to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent offers the services of world-class online consulting experts for contract information technology programs. Progent's rates for longer-term development or consulting projects are determined according to the qualifications of the engineers assigned. Progent's background in these special fields of information technology allows clients to complete major projects within budget and on time. Progent's special online consulting services include:
How Your Chicago Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Support
Progent's Help Desk Call Center support alternatives for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are well suited for companies who don't have the resources to create an in-house Help Desk but who need quick communication with an effective Help Desk Call Center with professional telephone assistance as well as the expertise to escalate complex problems to high-level engineers.
Progentís Virtual Call Center is intended for bigger businesses and operates as a seamless supplement to your existing Call Center staff. Progent's Virtual Call Center can serve as a an escalation alternative for the toughest network challenges, or be ready in hectic instances when your ordinary service providers are swamped.
Progent's Help Desk Call Center team of seasoned information technology experts offers your customers in Chicago or anywhere in the state of Illinois fast assistance from a dependable network service group with substantial experience providing telephone-based help and online repair service for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk Call Center recognition as a major driver of company efficiency, and Progent's target is to resolve instead of just annotate network issues.
- Applications Services: Training, Customization, and Problem Solving
Progent's Applications Experts staff can supply phone-based professional engineering support and training in key business application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver consulting expertise, programming, and education for Microsoft business applications including CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To find out additional information on Progent's expertise, custom development, and training offerings, refer to Progent's Business Application Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Chicago, or anywhere in the state of Illinois, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager for your business so that your computer maintenance is proactive rather than reactive. By spotting potential trouble spots before they expand into full-scale emergencies, automated monitoring can avoid disruptive and expensive network failures. Progent can also deploy system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or systems that incorporate a variety of OS platforms.
To get in touch with Progent about urgent phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Help, call 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Chicago or anywhere in the state of Illinois, Progent's online computer support engineers are ready to provide effective and economical IT help the instant your company needs it. Long experience delivering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine remote access technology to solve computer problems rapidly while eliminating the cost and lost time that comes with on-site service calls.
Even if your Chicago organization works with a regular freelance support technician or employs a full time organization that know how to deal with day-to-day network problems, Progentís Microsoft certified engineers are available to provide an easy and seamless virtual expansion of your local resources in cases when your usual service personnel either lack the availability or the experience to resolve sudden system emergencies or particularly tough integration projects.
Features of Progent's Online Network Services for Chicago
Progent's online help, remote troubleshooting, system security expertise, and system management services give companies in Chicago or throughout the state of Illinois the greatest leverage for your support budget. Whether you need occasional phone help and remote network repair or full-time Help Desk outsourcing support and system administration, Progent's professionals can provide your company world class IT support while permitting you to avoid the cost and hassle of maintaining a large in-house IT staff. Key features of Progent's online help services include:
- Immediate Telephone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to businesses in Chicago and is also ideal for networks in geographic areas of Illinois that lack consultants with in-depth experience supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the advantage of a wide range of Microsoft support utilities, technical databases, and on-going education.
- By the Minute Rates to Minimize Costs
Progent offers remote support on a by-the-minute billing plan, so you pay only for the services you use. Progent asks for no minimum charge for online help and imposes no monthly subscription fee for services delivered during regular business hours. This keeps you from facing big invoices for simple fixes.
- Availability of Cisco Certified Network Design Professionals
Progent's certified experts for Cisco offers the services of on-staff specialists who have experience in planning, implementing, and supporting networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, high-availability, and protected connectivity for fixed and mobile networking.
- Application Experts Consulting
Progent's core support offerings include system integration, MS Exchange consulting, corporate security design, and Help Desk outsourcing support. Progent's Application Experts Team offers in-depth consulting support in specific application areas. Help available from the Application Experts Team covers:
Dynamics GP Consulting and Programming
Microsoft Project and Project Online Training
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Troubleshooting
Business Information (BI) Reporting Development and Troubleshooting
UNIX, Linux and Solaris Support
MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Development, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Project Management and Application Development
MySQL Project Management and Software Design
Apple Macintosh Help
Amazon MWS Software Integration
By providing a full service one-stop resource for network generalists and application experts, Progent is able to tailor timely, cost-effective, and thorough information technology solutions that match the specific needs of your company.
- Sophisticated Online Connectivity Tools
Secure remote connectivity allows Progent's service experts to observe exactly what your users see. This makes it possible to produce fast solutions to issues that could otherwise demand an expensive onsite visit. State-of-the-art online access software and expert technicians together enable Progent to resolve most network issues quickly and affordably. Progent is a pioneer in offsite troubleshooting and remote system monitoring.
- Support for Popular VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to access your network remotely without weakening system security.
- 24x7 Service for Maximum Network Uptime
For organizations with line-of-business applications, Progent offers optional 24x7 online support services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager, this offering can help ensure maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are intended especially for budget-conscious organizations whose clients need immediate access to a Help Desk Call Center with expert phone support and complete escalation ability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of technical expertise, refined support software, and familiarity with corporate IT allow businesses to avoid the pitfalls of excessive dependence on smaller service firms, independent freelance consultants, or over-stretched internal IT help.
Progent adds value by offering:
How Does Our Company Begin Getting Online Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco certified experts average more than ten years of real-world industry background, at the front lines of network service, performing a wide variety of IT projects for a large array of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting personnel. This ensures that you get not just expert technical help, but also a consultant with field-tested approaches for applying computer knowledge to solve real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to charge for remote service and on-premises visits by the minute. Consequently, you owe exclusively for delivered services. Progent does not demand a higher rate for after-hours or emergency service, and within California or in areas where Progent offers on-site service, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no minimum charge and requires no monthly commitment for services delivered during regular business hours. Many service firms impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for quick fixes so you won't be forced to allow less critical problems to fester.
- Complete Records of IT Services
Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all delivered services. Unlike many independent consultants or small service organizations who provide scant documentation or specifics of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service reports transmitted by every staff member to each client. The discipline of documenting and organizing service activity allows more efficient support and eliminates a variety of common misfortunes such as when a service client is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to offer round-the-clock remote monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing possible issues before they cause lost productivity, system monitoring can keep your IT network from painful and expensive availability losses.
To initiate Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.