Fast and Affordable Online Technical Support for Chicago Illinois Computer Networks
Immediate Remote Technical Support for Chicago NetworksFor companies located in Chicago Illinois, Progent provides online help for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to help with complex infrastructure problems, as well as the assistance of CISSP-qualified security consultants to help with advanced security design and troubleshooting jobs.

Progent's remote support experts provide exceptional value because they have the practical experience and are equipped with the advanced tools necessary to resolve most information system problems quickly. Efficient support reduces immediate costs because service calls accumulate minimal chargeable minutes. Online support also avoids the cost of sending an engineer to your location. Your organization saves additionally with incidental expenses by reducing or eliminating network outages and associated costs due to business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced remote consulting expertise is especially helpful in environments that rely on public clouds for vital network infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be useful.

Progent's billing model for remote help is designed to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are charged exclusively for the services that you receive. In contrast to typical remote service firms, Progent asks for no initialization fee or minimum job duration. Progent's one-minute billing unit and simple policy for billing eliminate situations where fast repairs somehow turn into substantial tabs. Progent's penchant for solving problems efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a set of customized technologies and proven methodologies which ensure the maximum degree of effectiveness for remote technical support and troubleshooting for computer networks of all sizes. Progent provides protected VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the experts of Progent's Technical Response Center to connect to your company's environment remotely without breaching system security.

Progent's powerful technical support reporting system includes thorough documentation describing all support that Progent's clients have received. Progent's staff consultants have the benefit of the specifics of support rendered to every Progent client by any Progent consultant. This database of trouble tickets and fixes is structured as a conveniently exploitable internal knowledge base that permits Progent's online support engineers to communicate their knowledge company-wide to make sure that the value of Progent's technical support grows daily. Progent's high-level certifications and working associations with important industry leaders such as Cisco and Microsoft open up additional extensive technical knowledge bases and allow priority access to manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists can find the best solutions promptly.

Remote services offered by Progent to customers in Chicago Illinois include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate services intended to allow small and medium-size organizations to benefit from the same cutting-edge technology deployed by some of the world's leading enterprises. Progent's ProSight suite of IT management outsourcing services addresses all key aspects of information technology including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based analysis tools to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. ProSight ASM protects local and cloud resources and offers a single platform to manage the entire malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup product companies to produce ProSight Data Protection Services, a selection of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup processes and allow non-disruptive backup and rapid recovery of important files, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, ill-intentioned insiders, or software glitches. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these managed services are best suited for your network.

  • Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer organizations of any size a versatile and affordable solution for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic information system. Besides optimizing the protection and reliability of your IT network, Progent's software/firmware update management services free up time for your in-house IT staff to concentrate on more strategic initiatives and tasks that derive maximum business value from your information network. Find out more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a secured application and enter your password you are requested to confirm who you are on a device that only you have and that uses a separate network channel. A broad selection of out-of-band devices can be utilized as this second means of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may designate multiple validation devices. To learn more about Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of real-time and in-depth reporting plug-ins created to integrate with the industry's top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues such as inconsistent support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to deliver web-based control and comprehensive protection for all your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and debug their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating appliances that require critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your IT system running efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so that any potential issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security requirements, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your company's ability to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup/recovery environment that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for contract information technology programs. Billing rates for ongoing development or consulting projects are set according to the level of expertise of the engineers required. Progent's background in these important areas of information technology enables customers to complete major initiatives within budget and on schedule. Progent's special online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk support alternatives for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive solution that handles all aspects of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle challenging problems.

    Progent's Call Center consulting expertise can guide you in establishing an efficient new Call Center or revamping your established one, evaluating or enhancing Call Center software to meet the special demands of your company, or adding temporary phone support personnel to reinforce your existing Help Desk Call Center resources to deal with demanding scenarios such as software migrations, mass upgrades, or rolling out brand new business software.

    Progent's Help Desk staff of experienced network professionals provides your workers in Chicago Illinois quick assistance from an efficient network service resource with years of background delivering telephone-based consulting and online repair service for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk recognition as a significant enabler of business efficiency, and Progent's aim is to resolve instead of just report IT problems.

  • Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Team offers phone-based professional engineering expertise and education in special business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and training for popular Microsoft applications such as CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. For additional information on Progent's expertise, custom development, and training offerings, go to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants offer world-class online and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of System Center2, extend or optimize your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent offers organizations in Chicago Illinois remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can configure Operations Manager to accommodate your business so that your network support is proactive and automated. By detecting looming trouble spots before they cause downtime, automated monitoring can head off disruptive and costly information system breakdowns. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments that incorporate a combination of platforms.
How Your Chicago Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Chicago Illinois, Progent's phone-based network support specialists can deliver effective and affordable system help the moment your organization requires it. More than 20 years of providing online technical assistance has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to fix IT problems quickly while eliminating the expense and lost time that comes with on-site support visits.

Even if your Chicago organization relies on a regular freelance consultant or maintains a full time IT staff that know how to deal with ordinary network problems, Progent's Microsoft certified engineers can still offer a convenient and seamless remote expansion of your local resources for situations when your usual service personnel either don't have the time or the knowledge to resolve unexpected network crises or particularly tough integration projects.

Benefits of Progent's Network Help for Offices in Chicago Illinois
Progent's remote network troubleshooting services allow your Chicago company to have the advantages of timely, enterprise-level IT support without the cost of maintaining an in-house IT staff. Your information system will acquire added business worth by becoming increasingly reliable, efficient, and protected. Advantages to your business include:

  • Seamless remote extension of your local support resources
    With most offices in Chicago Illinois, local network support providers, whether made up of independent consultants or an in-house IT staff, can solve typical network issues. On the other hand, IT crises may spring up when your regular support personnel are too busy or unavailable, and some problems may be associated with technology that is beyond the scope of your local service technicians. In these cases, Progent's online support specialists provide an easy, fast, and affordable way to augment your regular help and to convey valuable knowledge to increase your ability to deal with downstream issues locally.

  • Reduced Reliance on Freelance Service Providers
    For IT support, smaller offices often rely on individual freelance consultants. Although independent consultants carry less overhead than larger consulting organizations and can often charge marginally less, they are often overbooked, making it hard to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in training, the lack of reserve personnel may require your company to go without help during an IT crisis. As your network expands, network downtime and trouble with vital applications are more expensive. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides a reliable source of reserve support experts to make sure your IT system is always up and running.

  • Build a Scalable Basis for Seamless Expansion
    Companies typically begin with an information architecture created on a modest budget. Without a proper infrastructure, band-aid fixes can get piled on top of a shaky foundation. As a network grows, stability and expandability issues can impede the productivity of the organization. These badly designed environments need proper analysis, intelligent strategic planning, and broad-based technical expertise to upgrade to a network architecture able to offer the stable foundation to meet critical business demands and ease future growth.

  • Interact with Solution Providers Rather Than Product Vendors
    Smaller organizations require advice and technical education to negotiate an ever more complicated maze of technology alternatives capable of accelerating business success and improving efficiency. Businesses do not need a computer consultant who is trying to sell a certain vendor's technology. Network support and product sales can lead to a scenario where the recommended solution is designed around a predetermined product rather than the genuine needs of a client. Progent eliminates these conflicts of interest by selling only services instead of products. This enables Progent to match technical expertise with the best interests of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, range of technical experience, fine tuned support tools, and familiarity with corporate IT enable offices to avoid the pitfalls of excessive dependence on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

How Does My Business Begin Getting Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.



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