Fast and Affordable Online Help for Chicago Illinois Computer Systems
Fast Phone Support for Chicago NetworksFor organizations located in Chicago Illinois, Progent offers remote help for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote support to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle complex networking issues, as well as the assistance of CISA and CISSP-qualified cybersecurity consultants to help with high-level security architecture and diagnostic jobs.

Progent's remote support experts offer exceptional value due to the fact that they possess the real-world experience and are equipped with the sophisticated technology necessary to solve the majority of network problems quickly. This reduces direct costs since solutions accumulate fewer billable minutes. Remote support also eliminates the expense of sending an engineer to your location. Your organization saves even more in incidental expenses by minimizing or avoiding network downtime and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced online consulting expertise is especially helpful in environments that are dependent on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.

Progent's billing policy for remote help is designed to leverage your network support dollar. Progent bills per minute for telephone-based assistance, so you are charged exclusively for the support that you actually get. Unlike typical remote support firms, Progent asks for no startup fee or minimum fees. Progent's per-minute granularity and clean model for billing avoid situations where quick solutions manage to turn into major invoices. Progent's skill at disposing of problems quickly means your business spends less money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of customized technologies and field-tested processes which ensure the highest degree of effectiveness for online consulting and troubleshooting for computer networks of all sizes. Progent's remote service group can connect to your company's environment remotely without violating network security.

Progent's sophisticated technical support reporting system stores thorough documentation for the service that Progent's clients have been provided. Progent's authorized consultants have access to the specifics of support provided to every customer by any engineer. This archive of issues and solutions is organized as an easily retrievable proprietary knowledge base that enables Progent's remote technical professionals to share their experiences company-wide to make sure that the effectiveness of Progent's support services improves over time. Progent's extensive list of certifications and close relationships with major vendors such as Cisco and Microsoft make available other massive support databases and permit fast access to manufacturers' internal product engineers so Progent's online service specialists can come up with the best resolutions promptly.

Remote technical support services offered by Progent to companies in Chicago Illinois include:

ProSight Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, subscription-based services intended to enable small and medium-size businesses to utilize the same cutting-edge technology used by many of the industry's top corporations. The ProSight portfolio of IT management outsourcing services addresses all key facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT staff and your Progent engineering consultant so any looming problems can be resolved before they have a chance to impact your network. Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based platform for monitoring and managing your client-server infrastructure by offering an environment for streamlining common tedious jobs. These can include health checking, patch management, automated remediation, endpoint setup, backup and recovery, A/V defense, remote access, standard and custom scripts, asset inventory, endpoint status reporting, and troubleshooting support. When ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it sends an alert to your specified IT management personnel and your Progent consultant so potential issues can be fixed before they interfere with productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, reconfigure and debug their connectivity hardware like routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating tedious management processes, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that require important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of real-time management reporting utilities designed to integrate with the industry's leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup/restore product vendors to create ProSight Data Protection Services (DPS), a selection of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your backup operations and allow transparent backup and rapid restoration of vital files, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you avoid data loss resulting from equipment failures, natural calamities, fire, malware such as ransomware, human mistakes, malicious insiders, or software bugs. Managed backup services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to provide web-based management and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight MFA with Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication. Duo supports one-tap identity verification with Apple iOS, Google Android, and other personal devices. With 2FA, whenever you sign into a secured online account and give your password you are requested to verify your identity on a unit that only you possess and that uses a different ("out-of-band") network channel. A broad range of out-of-band devices can be used for this second form of authentication such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You can register several verification devices. For details about ProSight Duo identity authentication services, go to Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Support: Outsourced and Shared Call Desk Services
    Progent's Shared Service Desk offers a transparent extension of your in-house network support staff. End user interaction with the Help Desk, provision of technical assistance, problem escalation, trouble ticket generation and tracking, efficiency metrics, and management of the support database are cohesive whether issues are resolved by your in-house IT support group, by Progent's team, or both. Your business has unrestricted flexibility to expand or reduce your part of support work as required. Progent takes care of startup deployment and provisioning of the professional services automation software plus workflow documentation, validation and training. For more information about ProSight Shared Support, go to ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior machine learning tools to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the complete malware attack progression including blocking, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer businesses of all sizes a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and documenting updates to your ever-evolving information system. Besides maximizing the protection and reliability of your computer network, Progent's patch management services free up time for your IT staff to focus on line-of-business initiatives and tasks that derive the highest business value from your information network. Read more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an unbiased assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security standards, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's preparedness either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup/recovery system that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract IT programs. Billing charges for longer-term consulting projects are determined according to the qualifications of the consultants involved. Progent's experience with these special fields of computer technology enables customers to execute major initiatives within budget and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Expertise
    Progent's Call Center support alternatives for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Call Center consulting services can guide you in establishing an effective new Help Desk or enhancing your existing organization, identifying or enhancing Help Desk Call Center software to meet the unique needs of your corporation, or providing temporary online personnel to supplement your in-house Call Center group to handle unusually busy scenarios such as software transitions, major updates, or installing brand new applications.

    Progent's Help Desk team of seasoned information technology consultants provides your customers in Chicago Illinois rapid communication with a large technical support group with years of background delivering telephone-based consulting and remote troubleshooting for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk Call Center the reputation as a solid contributor to business productivity, and Progent's policy is to fix rather than just annotate technical problems.

  • Business Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts staff provides remote professional engineering expertise and training in key application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft applications such as CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. To read more on Progent's expertise, custom development, and training offerings, visit Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class online and onsite support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of System Center2, extend or optimize your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver organizations in Chicago Illinois remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services. Progent can configure Operations Manager to fit your business so that your network support is proactive and automated. By detecting emerging issues before they grow into downtime, automated monitoring can head off stressful and expensive service breakdowns. Progent can also deploy network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or environments that incorporate a variety of operating systems.
How Your Chicago Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent remote expertise with Microsoft, macOS and OS X, or Linux environments, go to Progent's Emergency Online Support, call 1-800-993-9400, or refer to Contact Progent. For companies and startups in Chicago Illinois, Progent's online computer support engineers are ready to provide professional and economical system support the moment your organization requires it. Over 20 years of delivering remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online access technology to solve network problems quickly while avoiding the cost and lost productivity associated with on-site support calls.

Even if your Chicago office deals with a regular independent consultant or maintains a full time organization that know how to deal with the majority of computer problems, Progent's Microsoft and Cisco certified engineers can still offer an easy and seamless virtual extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to address unexpected system emergencies or especially complex integration projects.

Benefits of Progent's Network Help for Businesses in Chicago Illinois
Progent's online IT consulting services allow your Chicago company to realize the advantages of immediate, enterprise-level IT support without the cost of maintaining an in-house IT organization. Your information system will derive added business value by being increasingly available, efficient, and protected. Benefits to your company include:

  • Seamless virtual expansion of your local IT resources
    For most businesses in Chicago Illinois, nearby computer support providers, whether represented by freelance consultants or an internal IT staff, can take care of the majority of network issues. However, IT crises may occur when local support personnel are overstretched or unavailable, and some trouble may stem from IT products that is unfamiliar to your onsite support technicians. In these instances, Progent's on-call support professionals give you a convenient, fast, and budget-friendly solution to supplement your local resources and to convey useful knowledge to increase your ability to resolve downstream problems in-house.

  • Less Reliance on Freelance Service Providers
    For network support, smaller companies often rely on independent freelance consultants. While independent service people carry smaller internal costs than big service organizations and can afford to charge lower rates, they are occasionally overbooked, making it hard to respond rapidly to urgent situations. If a freelance service provider is busy with another client, sick, on vacation, or in training, the absence of backup help may require your company to wait for assistance during an emergency. As your network expands, system downtime and trouble with vital software are more expensive. The budget you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent offers a ready source of backup service experts to insure your network is always available.

  • Create a Solid Basis for Seamless Growth
    Organizations typically begin with an IT architecture created on a shoestring budget. Lacking a strong infrastructure, band-aid repairs often get piled on top of a weak foundation. When a network grows, stability and scalability issues can hinder the success of the business. These badly designed environments need careful assessment, smart strategic planning, and extensive technical knowledge to evolve to a network infrastructure able to deliver the solid foundation to handle current business requirements and simplify downstream growth.

  • Interact with Solution Providers Instead of Technology Sellers
    Smaller companies require advice and technical training to navigate through an increasingly complex array of product options capable of accelerating business success and improving productivity. These companies hardly need a network consultant who is attempting to resell a specific vendor's technology. Network consulting and product sales can lead to a scenario where the proposed solution is designed around a predetermined technology instead of the genuine needs of a business. Progent avoids these conflicts by offering just services instead of products. This enables Progent to align technical expertise with the real needs of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of technical experience, refined support software, and understanding of corporate IT enable businesses to avoid the pitfalls of excessive reliance on smaller service organizations, individual freelance service providers, or limited in-house resources.

Progent stands out by providing:

How Does My Business Start Receiving Online Computer Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.



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