Immediate Online Help for Chicago Illinois Computer Networks
For businesses in Chicago Illinois, Progent provides remote support for information systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to solve challenging networking issues, as well as the assistance of CISSP-qualified cybersecurity experts to help with high-level security design and diagnostic jobs.
Progent's remote support experts provide excellent value due to the fact that they have the practical background and have access to the sophisticated technology needed to resolve the majority of information system issues rapidly. This reduces immediate expenses since service calls require fewer chargeable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your site. Your organization benefits additionally in indirect expenses by minimizing or eliminating system outages and associated losses resulting from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced online consulting expertise is particularly important for businesses that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.
Progent's billing model for online support is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are billed just for the support that you receive. Unlike typical online support firms, Progent imposes no initialization charge or minimum job duration. Progent's one-minute granularity and clean policy for pricing do away with scenarios where fast solutions somehow turn into substantial invoices. Progent's penchant for handling problems quickly means you saves cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an arsenal of optimized tools and field-proven processes which allow the highest degree of efficiency for remote help and repair for computer systems of any size. Progent offers secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's remote service group to access your computer system without violating system security.
Progent's proven technical support reporting system maintains comprehensive histories of all support that Progent's customers have been provided. Progent's team consultants have access to the details of all help provided to every customer by every consultant. This database of trouble tickets and solutions is structured as a readily accessible proprietary database that enables Progent's remote technical engineers to share their knowledge with the whole team to make sure that the value of Progent's technical support grows daily. Progent's advanced accreditations and working relationships with key vendors such as Cisco and Microsoft open up additional extensive technical support databases and permit priority response from vendors' in-house product engineers with the result that Progent's remote consulting specialists are able to come up with the best solutions quickly.
Remote support services offered by Progent to customers in Chicago Illinois include:
Authorized MS Windows Support
Progent's Microsoft-premier remote support engineers offer network repair and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can help you with a broad variety of technology support including Microsoft Windows Server 2022 planning and migration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 management,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams migration expertise, Skype for Business Server migration support, Microsoft Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Microsoft Access Application Development,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of cost-effective desktop support services to help your business to deploy, configure, repair, and administer desktop PCs and notebooks based on Windows. Progent's desktop consulting services cover areas such as offering Windows 11 system design and migration assistance and Windows 10 integration assistance, plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the administration of your PCs and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for networking engineers, and certifies a person's technical skills at the master level. CCIEs know how to deal with the most challenging challenges encountered in network planning, integration, maintenance, compliance, and repair. CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or identifying software updates. CCIEs provide exceptional value because their broad experience enables them to find solutions for problems quickly. In typical instances, less experienced consultants can wrestle for many hours or days with the same tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can connect to your network via state-of-the-art on-line troubleshooting technology to perform efficient, secure, and affordable analysis and repair.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's top-selling selection of networking devices by delivering services such as:
CISM and CISSP Premier Network Security Experts
Progent's certified CISM and CISSP cybersecurity consultants can provide a range of security services that can enhance the safety of your Windows, macOS and OS X, Linux environment against internal or external threats or assist you to recover quickly after a serious breach. Security services available from Progent cover in depth data security evaluation using tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; rapid recovery from malicious assaults; installing firewalls; building secure mechanisms for remote and mobile connectivity; guarding your messaging infrastructure from viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online consulting to help organizations of all sizes integrate their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to design and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that utilize on-premises resources as well as public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of cloud integration support services that include Microsoft 365 Exchange Online integration with local Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of experience delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a consistent runbook for restoring services quickly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also allows transparent testing for site recovery, upgrades and fixes and can generate audit reports to verify complete service recovery, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and maintain a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the physical components used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer online consulting services to cover a wide range of information technologies such as system architecture, messaging systems, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and easy management in networks that include Linux-based systems with Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also assist with transitioning from legacy applications to Windows or Linux-powered environments. Progent's group-oriented methodology for solving network issues enables fast escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers support expense.
Progent's UNIX/Linux support engineers can provide emergency phone-based assistance resolving problems affecting UNIX/Linux systems powered by leading derivatives of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, flat-rate managed services designed to allow small and mid-size organizations to utilize the same cutting-edge IT solutions used by some of the industry's top enterprises. The ProSight series of outsourced network management services addresses all critical facets of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the entire malware attack progression including filtering, identification, containment, remediation, and forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with advanced backup/restore product vendors to produce ProSight Data Protection Services, a portfolio of offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup processes and allow transparent backup and fast recovery of important files, apps, system images, and VMs. ProSight DPS helps you avoid data loss resulting from equipment failures, natural disasters, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned employees, or application bugs. Managed backup services in the ProSight DPS portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these managed backup services are best suited for your network.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management offer businesses of any size a versatile and cost-effective alternative for assessing, validating, scheduling, applying, and tracking updates to your ever-evolving IT network. In addition to optimizing the security and reliability of your IT environment, Progent's software/firmware update management services permit your IT staff to focus on line-of-business initiatives and tasks that deliver the highest business value from your network. Read more about Progent's software/firmware update management support services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a secured application and enter your password you are asked to confirm who you are via a device that only you possess and that is accessed using a separate network channel. A wide selection of devices can be utilized as this added form of authentication including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may designate multiple validation devices. For more information about ProSight Duo two-factor identity validation services, go to Duo MFA two-factor authentication (2FA) services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security vendors to provide web-based control and world-class security for your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that require important updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so any looming problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an unbiased assessment of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with information security requirements, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's preparedness to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing cybersecurity posture and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup environment that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for special IT projects. Progent's charges for longer-term consulting projects are set according to the qualifications of the engineers assigned. Progent's background in these special fields of computer technology enables clients to execute major initiatives economically and on time. Progent's special remote consulting solutions include:
How Your Chicago Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center support alternatives for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all aspects of online Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Call Center consulting expertise can support you in building an effective new Help Desk or improving your current one, selecting or customizing Call Center software to meet the unique needs of your company, or adding occasional phone support personnel to work with your in-house Help Desk group to deal with demanding situations like software migrations, major updates, or installing brand new business software.
Progent's Call Center team of experienced network consultants gives your customers in Chicago Illinois rapid communication with a reliable support resource with substantial background providing phone consulting and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center the reputation as a major contributor to business performance, and Progent's intent is to fix and not just report IT issues.
- Applications Support: Education, Programming, and Integration
Progent's Applications Experts Team can supply online and in-depth engineering expertise and training in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and education for Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more about Progent's expertise, programming, and training offerings, go to Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer world-class online and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of System Center2, extend or optimize an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver organizations in Chicago Illinois online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting. Progent can configure SCOM to suit your environment so that your network support is proactive and automated. By exposing possible trouble spots before they grow into crashes, system monitoring can minimize stressful and costly service failures. Progent can also assist with system monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems powered by a combination of operating systems.
To contact Progent about emergency remote help with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
For businesses and new ventures in Chicago Illinois, Progent's phone-based network support specialists are ready to provide effective and affordable system help the moment your company has to have it. More than a decade of providing online tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to fine tune remote access tools to solve computer problems quickly while avoiding the cost and lost time associated with on-site service calls.
Even if your Chicago organization works with a local freelance support technician or maintains a full time IT staff that can deal with typical computer issues, Progent's Microsoft and Cisco certified consultants can provide an easy and seamless remote expansion of your on-site resources for situations when your usual service personnel either lack the bandwidth or the knowledge to solve unexpected system emergencies or especially complicated integration problems.
Features of Progent's Remote Network Support for Chicago Illinois
Progent's online support, remote repair, system security consulting, and network management services give companies in Chicago Illinois unparalleled leverage for your support budget. Whether you need one-time telephone support and remote troubleshooting or ongoing Help Desk services and system administration, Progent's experts can deliver your organization enterprise-level IT support while permitting you to avoid the expense and hassle of maintaining a large internal IT organization. Key features of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to companies in Chicago Illinois and is also ideal for customers in more remote areas that have a limited supply of technicians with in-depth experience supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has the advantage of a wide range of Microsoft support utilities, service information, and continuing education.
- Per Minute Billing to Minimize Costs
Progent offers remote support on a by-the-minute basis, so you pay only for the services you use. Progent asks for no minimum charge for phone service and asks for no periodic retainer for support services provided during normal working hours. This keeps you from paying big bills for routine repairs.
- Access to Cisco Certified Network Infrastructure Experts
Progent's certified experts for Cisco offers access to on-staff specialists who have experience in planning, deploying, and supporting networking solutions based on Cisco technology. Progent can offer a CCIE or CCNP to help you build high-speed, high-availability, and secure connectivity for fixed and mobile networking.
- Application Experts Group
Progent's basic support services include technology integration, MS Exchange Server consulting, system security planning, and Help Desk Co-management services. Progent's Application Experts group offers in-depth consulting support for specific application areas. Help available from the Application Experts Group includes:
Dynamics GP Support and Programming
MS Project and Project Online Training
Office 365 solutions support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Development, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Project Management and Software Development
MySQL Project Management and Application Development
Apple Macintosh Integration
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a convenient one-stop resource for network generalists and specialists, Progent is able to deliver timely, inexpensive, and comprehensive information technology solutions that address the unique requirements of your business.
- Sophisticated Online Access Software
Protected remote access allows Progent's service experts to observe exactly what your users see. This makes it easier to find fast fixes to issues that might otherwise require a costly personal visit. Cutting-edge remote connectivity software and experienced engineers combine to enable Progent to repair most IT issues quickly and economically. Progent is an industry leader in offsite support and remote network monitoring.
- Support for Mainstream VPN Gateways
Progent can provide secure VPN access for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising system security.
- Round-the-Clock Service for High Network Availability
For organizations with vital applications, Progent can provide optional round-the-clock remote support services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help ensure maximum system availability.
- Help Desk Call Center
Progent's Help Desk Call Center programs are designed especially for budget-constrained businesses whose workers require immediate recourse to a Help Desk Call Center with effective telephone support and full escalation ability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, range of technical expertise, fine tuned remote support software, and understanding of enterprise networking allow businesses to escape the limitations associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.
Progent adds value by providing:
How Does My Business Start Receiving Online Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average more than ten years of real-world industry background, in the trenches of IT service, executing a wide variety of technical tasks for an extensive mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support personnel. This means that you get not just world-class technical capability, but also a support engineer with proven approaches for using technical knowledge to repair actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-premises help by the minute. As a result, you are charged just for delivered services. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no minimum fee and requires no retainer for services provided during normal business hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for fast fixes so you will not be tempted to allow less critical problems to fester.
- Complete Documentation of IT Services
Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all delivered support activities. Unlike some independent consultants or small service organizations who offer minimal documentation or details of tasks done, each service provided by Progent is tracked by full documentation. Each Progent consultant has use of the service documentation transmitted by every staff member to each client. The practice of detailing and archiving service records results in more efficient service and avoids a slew of typical misfortunes such as when a service customer is virtually held captive to a consultant who wonít release vital service information.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few IT service companies to provide 24x7 network tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By uncovering potential issues before they result in lost productivity, system monitoring can keep your information network from painful and costly service losses.
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.