Immediate Online Help for Chicago Illinois Computer Networks
Immediate Remote Technical Support for Chicago NetworksFor businesses in Chicago Illinois, Progent provides remote support for information systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to solve challenging networking issues, as well as the assistance of CISSP-qualified cybersecurity experts to help with high-level security design and diagnostic jobs.

Progent's remote support experts provide excellent value due to the fact that they have the practical background and have access to the sophisticated technology needed to resolve the majority of information system issues rapidly. This reduces immediate expenses since service calls require fewer chargeable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your site. Your organization benefits additionally in indirect expenses by minimizing or eliminating system outages and associated losses resulting from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced online consulting expertise is particularly important for businesses that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.

Progent's billing model for online support is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are billed just for the support that you receive. Unlike typical online support firms, Progent imposes no initialization charge or minimum job duration. Progent's one-minute granularity and clean policy for pricing do away with scenarios where fast solutions somehow turn into substantial invoices. Progent's penchant for handling problems quickly means you saves cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an arsenal of optimized tools and field-proven processes which allow the highest degree of efficiency for remote help and repair for computer systems of any size. Progent offers secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's remote service group to access your computer system without violating system security.

Progent's proven technical support reporting system maintains comprehensive histories of all support that Progent's customers have been provided. Progent's team consultants have access to the details of all help provided to every customer by every consultant. This database of trouble tickets and solutions is structured as a readily accessible proprietary database that enables Progent's remote technical engineers to share their knowledge with the whole team to make sure that the value of Progent's technical support grows daily. Progent's advanced accreditations and working relationships with key vendors such as Cisco and Microsoft open up additional extensive technical support databases and permit priority response from vendors' in-house product engineers with the result that Progent's remote consulting specialists are able to come up with the best solutions quickly.

Remote support services offered by Progent to customers in Chicago Illinois include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, flat-rate managed services designed to allow small and mid-size organizations to utilize the same cutting-edge IT solutions used by some of the industry's top enterprises. The ProSight series of outsourced network management services addresses all critical facets of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the entire malware attack progression including filtering, identification, containment, remediation, and forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup/restore product vendors to produce ProSight Data Protection Services, a portfolio of offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup processes and allow transparent backup and fast recovery of important files, apps, system images, and VMs. ProSight DPS helps you avoid data loss resulting from equipment failures, natural disasters, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned employees, or application bugs. Managed backup services in the ProSight DPS portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these managed backup services are best suited for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer businesses of any size a versatile and cost-effective alternative for assessing, validating, scheduling, applying, and tracking updates to your ever-evolving IT network. In addition to optimizing the security and reliability of your IT environment, Progent's software/firmware update management services permit your IT staff to focus on line-of-business initiatives and tasks that deliver the highest business value from your network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a secured application and enter your password you are asked to confirm who you are via a device that only you possess and that is accessed using a separate network channel. A wide selection of devices can be utilized as this added form of authentication including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may designate multiple validation devices. For more information about ProSight Duo two-factor identity validation services, go to Duo MFA two-factor authentication (2FA) services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security vendors to provide web-based control and world-class security for your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that require important updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so any looming problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an unbiased assessment of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with information security requirements, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's preparedness to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing cybersecurity posture and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup environment that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for special IT projects. Progent's charges for longer-term consulting projects are set according to the qualifications of the engineers assigned. Progent's background in these special fields of computer technology enables clients to execute major initiatives economically and on time. Progent's special remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support alternatives for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all aspects of online Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Call Center consulting expertise can support you in building an effective new Help Desk or improving your current one, selecting or customizing Call Center software to meet the unique needs of your company, or adding occasional phone support personnel to work with your in-house Help Desk group to deal with demanding situations like software migrations, major updates, or installing brand new business software.

    Progent's Call Center team of experienced network consultants gives your customers in Chicago Illinois rapid communication with a reliable support resource with substantial background providing phone consulting and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center the reputation as a major contributor to business performance, and Progent's intent is to fix and not just report IT issues.

  • Applications Support: Education, Programming, and Integration
    Progent's Applications Experts Team can supply online and in-depth engineering expertise and training in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and education for Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more about Progent's expertise, programming, and training offerings, go to Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer world-class online and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of System Center2, extend or optimize an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver organizations in Chicago Illinois online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting. Progent can configure SCOM to suit your environment so that your network support is proactive and automated. By exposing possible trouble spots before they grow into crashes, system monitoring can minimize stressful and costly service failures. Progent can also assist with system monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems powered by a combination of operating systems.
How Your Chicago Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency remote help with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Chicago Illinois, Progent's phone-based network support specialists are ready to provide effective and affordable system help the moment your company has to have it. More than a decade of providing online tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to fine tune remote access tools to solve computer problems quickly while avoiding the cost and lost time associated with on-site service calls.

Even if your Chicago organization works with a local freelance support technician or maintains a full time IT staff that can deal with typical computer issues, Progent's Microsoft and Cisco certified consultants can provide an easy and seamless remote expansion of your on-site resources for situations when your usual service personnel either lack the bandwidth or the knowledge to solve unexpected system emergencies or especially complicated integration problems.

Features of Progent's Remote Network Support for Chicago Illinois
Progent's online support, remote repair, system security consulting, and network management services give companies in Chicago Illinois unparalleled leverage for your support budget. Whether you need one-time telephone support and remote troubleshooting or ongoing Help Desk services and system administration, Progent's experts can deliver your organization enterprise-level IT support while permitting you to avoid the expense and hassle of maintaining a large internal IT organization. Key features of Progent's National Remote Support program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, range of technical expertise, fine tuned remote support software, and understanding of enterprise networking allow businesses to escape the limitations associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier Certified experts average more than ten years of real-world industry background, in the trenches of IT service, executing a wide variety of technical tasks for an extensive mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support personnel. This means that you get not just world-class technical capability, but also a support engineer with proven approaches for using technical knowledge to repair actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-premises help by the minute. As a result, you are charged just for delivered services. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no minimum fee and requires no retainer for services provided during normal business hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for fast fixes so you will not be tempted to allow less critical problems to fester.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all delivered support activities. Unlike some independent consultants or small service organizations who offer minimal documentation or details of tasks done, each service provided by Progent is tracked by full documentation. Each Progent consultant has use of the service documentation transmitted by every staff member to each client. The practice of detailing and archiving service records results in more efficient service and avoids a slew of typical misfortunes such as when a service customer is virtually held captive to a consultant who won’t release vital service information.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few IT service companies to provide 24x7 network tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By uncovering potential issues before they result in lost productivity, system monitoring can keep your information network from painful and costly service losses.
How Does My Business Start Receiving Online Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.



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