Fast and Affordable Online Troubleshooting for Chicago Illinois Computer Networks
Urgent Online Help for Chicago SystemsFor companies in Chicago Illinois, Progent offers online technical support for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided online support to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to handle challenging infrastructure issues, plus the assistance of CISSP-certified security experts to help with advanced security architecture and diagnostic jobs.

Progent's remote support engineers provide exceptional leverage because they have the real-world experience and are equipped with the sophisticated technology necessary to resolve most information system issues rapidly. Efficient support lowers direct costs since service calls require fewer chargeable consulting minutes. Remote help also eliminates the cost of sending an engineer to your location. Your company saves additionally with indirect costs by minimizing or eliminating network downtime and related losses stemming from business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's extensive remote technical support expertise is especially helpful in environments that rely on public clouds for critical infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an alternative.

Progent's billing policy for online support is structured to leverage your IT service dollar. Progent charges by the minute for phone assistance, so you are invoiced just for the support that you receive. In contrast to many remote service firms, Progent asks for no startup charge or minimum payments. Progent's per-minute billing unit and simple model for billing eliminate situations where fast repairs manage to end up as major tabs. Progent's penchant for dealing with problems efficiently means you saves money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of customized technologies and field-proven processes which promote the highest degree of efficiency for online consulting and repair for computer networks of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the staff of Progent's Technical Response Center to link to your system remotely without breaching corporate security.

Progent's advanced customer support database system stores detailed records describing all service that Progent's clients have been provided. Progent's staff engineers have the benefit of the details of services delivered to each client by any engineer. This archive of trouble tickets and resolutions is organized as a quickly searchable proprietary knowledge base that allows Progent's remote technical experts to communicate their knowledge company-wide to make sure that the value of Progent's technical support improves daily. Progent's extensive list of certifications and working associations with major vendors including Cisco and Microsoft open up other vast support knowledge bases and allow quick response from vendors' in-house support staff so Progent's remote consulting experts can come up with the most efficient solutions quickly.

Remote technical services provided by Progent to clients in Chicago Illinois include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price services intended to enable small and medium-size organizations to utilize the same advanced technology deployed by some of the world's top enterprises. Progent's ProSight series of network monitoring and management services covers all critical facets of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the entire threat progression including protection, identification, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your company's specific requirements and that helps you prove compliance with government and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup technology vendors to create ProSight Data Protection Services, a selection of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup processes and allow non-disruptive backup and fast recovery of critical files, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss resulting from hardware failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, malicious employees, or software bugs. Managed services available in the ProSight Data Protection Services product line include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these managed backup services are best suited for your IT environment.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide organizations of any size a versatile and affordable alternative for evaluating, validating, scheduling, implementing, and tracking updates to your dynamic information system. Besides optimizing the protection and reliability of your IT network, Progent's patch management services permit your IT staff to focus on more strategic projects and activities that deliver maximum business value from your network. Read more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification on iOS, Google Android, and other personal devices. With Duo 2FA, whenever you sign into a protected application and enter your password you are requested to verify who you are on a unit that only you possess and that uses a different ("out-of-band") network channel. A broad selection of devices can be utilized for this added form of ID validation including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may designate several validation devices. To learn more about ProSight Duo identity authentication services, see Duo MFA two-factor authentication services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to deliver centralized management and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and debug their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating devices that require important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT staff and your assigned Progent consultant so that all potential issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's preparedness to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup environment that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology projects. Billing rates for longer-term consulting projects are determined based on the qualifications of the consultants assigned. Progent's background in these important areas of computer technology allows customers to execute major projects economically and on time. Progent's special online engineering solutions include:

  • Call Center Support
    Progent's Help Desk service options for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle the most issues.

    Progentís Help Desk Co-management services allow your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution built around the top PSA tool for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Help Desk Call Center staff of experienced network experts offers your workers in Chicago Illinois quick contact with an effective technical support resource with substantial experience providing phone consulting and online diagnostics for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk perception as a crucial contributor to company success, and Progent's target is to fix and not just record IT problems.

  • Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting Group offers remote advanced consulting support and education in key business application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, customization, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. For additional information concerning Progent's consulting, custom development, and education offerings, refer to Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers businesses in Chicago Illinois remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM for your environment so that your computer support is proactive and automated. By detecting emerging problems before they expand into crashes, system monitoring can head off disruptive and costly network failures. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or networks based on multiple OS platforms.
How Your Chicago Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency phone-based support with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent. For companies and new ventures in Chicago Illinois, Progent's phone-based network support engineers can provide expert and affordable system help whenever your organization requires it. Long experience providing remote tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to solve network problems quickly while eliminating the cost and lost time that comes with on-premises support visits.

Even if your Chicago office relies on a local independent consultant or maintains a full time IT staff that know how to deal with common computer problems, ProgentÔŅĹs Microsoft certified consultants can still offer an easy and seamless remote expansion of your local resources for situations when your usual service personnel either lack the availability or the expertise to handle sudden system crises or particularly complicated integration projects.

Details of Progent's Remote Computer Services for Chicago Illinois
Progent's online support, Internet-based repair, network security consulting, and system management services give offices in Chicago Illinois unparalleled leverage for your support budget. Whether you need occasional telephone help and remote network repair or full-time Help Desk support and network management, Progent's professionals can deliver your organization world class IT support while allowing you to avoid the cost and hassle of carrying a full-service in-house IT organization. Key features of Progent's online help program include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of technical expertise, fine tuned support software, and understanding of enterprise networking allow offices to avoid the limitations associated with exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Certified experts average longer than ten years of hands-on industry background, at the front lines of IT service, performing a wide variety of IT tasks for a large array of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support team. This ensures that you get not just world-class technical skills, but also a support engineer with field-tested methods for using technical knowledge to fix real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-premises visits by the minute. Consequently, you owe exclusively for delivered services. Progent does not impose a higher rate for after-hours or priority service, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for support services provided during normal business hours. Many service firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast fixes so you will not be tempted to permit simple problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike some independent consultants or small service firms who offer scant documentation or specifics of tasks performed, each service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports sent by every staff member to every customer. The practice of documenting and archiving service records results in more effective service and eliminates a variety of typical misfortunes such as when a service customer is virtually held captive to a consultant who wonít release the keys to the kingdom.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to provide round-the-clock network monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By uncovering possible problems before they result in downtime, system monitoring can save your information network from painful and costly availability disruptions.
How Does Our Company Start Getting Remote Computer Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.



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