Fast Remote Support for Chicago Illinois Networks
Fast Remote Support for Chicago NetworksFor companies in Chicago Illinois, Progent provides remote technical support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have provided online troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to handle complex infrastructure problems, plus the services of CISSP-qualified security experts to handle advanced security architecture and diagnostic issues.

Progent's online technical support engineers offer excellent value because they possess the practical experience and have access to the advanced tools needed to resolve the majority of network problems rapidly. This lowers direct costs since service calls use up fewer chargeable minutes. Online support also eliminates the cost of sending an engineer to your location. Your organization saves even more with indirect costs by minimizing or eliminating system downtime and related costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced remote consulting know-how is particularly valuable for organizations that are dependent on public clouds for critical infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an alternative.

Progent's billing model for remote support is structured to stretch your IT service dollar. Progent charges per minute for telephone-based consulting, so you are billed only for the support that you receive. Unlike typical remote service firms, Progent imposes no initialization fee or minimum payments. Progent's one-minute billing unit and clean model for billing avoid situations where speedy. minor fixes manage to turn into large invoices. Progent's skill at solving problems quickly means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a set of customized technologies and proven methodologies that permit the highest level of efficiency for online help and troubleshooting for computer networks of any size. Progent provides protected VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's Technical Response Center to connect to your company's network remotely without compromising system security.

Progent's proven customer support reporting system maintains detailed documentation of all service that Progent's customers have received. Progent's authorized consultants have the benefit of the specifics of support rendered to each Progent client by any Progent consultant. This history of issues and resolutions is organized as a quickly exploitable proprietary knowledge base that enables Progent's online technical experts to share their knowledge company-wide to ensure that the quality of Progent's support grows daily. Progent's advanced accreditations and working relationships with major technology companies including Cisco and Microsoft make available other vast technical databases and allow quick response from manufacturers' in-house product engineers so Progent's remote service specialists can find the best resolutions in the least time.

Online support provided by Progent to businesses in Chicago Illinois include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate managed services intended to allow small and mid-size businesses to utilize the same cutting-edge technology deployed by some of the world's top enterprises. The ProSight portfolio of outsourced network management services addresses all critical facets of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis technology to defend endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the entire threat progression including blocking, identification, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your organization's specific needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical data, apps and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to provide centralized management and world-class security for your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper layer of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, optimize and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding appliances that require important updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system operating efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT staff and your assigned Progent consultant so that all looming issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you’re planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your core network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance expert. The interview is designed to assess your company's ability to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup system that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT programs. Billing rates for ongoing development or consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these important fields of information technology allows clients to execute major initiatives within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Support
    Progent's Call Center service offerings for organizations with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, shared Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that handles all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex issues.

    Progent's Help Desk consulting services can support you in creating an efficient new Call Center or revamping your established one, identifying or modifying Call Center software to handle the unique demands of your company, or providing temporary online staff to work with your existing Call Center resources during high-demand events like software migrations, mass upgrades, or installing new applications.

    Progent's Help Desk team of seasoned network professionals provides your customers in Chicago Illinois rapid assistance from an effective technical support group with years of experience offering phone support and remote diagnostics for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk Call Center perception as a major enabler of company performance, and Progent's aim is to resolve rather than merely track network problems.

  • Business Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Team can supply online professional consulting expertise and education in specific business application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver consulting expertise, programming, and training for Microsoft applications including CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's consulting, custom development, and training services, go to Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers organizations in Chicago Illinois online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to fit your business so your network maintenance is proactive and automated. By spotting emerging problems before they result in crashes, system monitoring can avoid stressful and costly network breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or systems that incorporate a combination of OS platforms.
How Your Chicago Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Support, call 1-800-993-9400, or go to Contact Progent. For organizations and startups in Chicago Illinois, Progent's phone-based computer support engineers are ready to deliver professional and affordable system support whenever your organization requires it. More than a decade of delivering remote technical assistance has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online access tools to solve network problems rapidly while eliminating the cost and lost time that comes with on-site support visits.

Even if your Chicago company deals with a local freelance consultant or maintains an in-house organization that can handle ordinary computer issues, Progent’s Microsoft certified engineers are available to offer an easy and transparent remote extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the expertise to resolve unexpected system crises or especially tough integration projects.

Benefits of Progent's IT Support for Companies in Chicago Illinois
Progent's remote support services enable your Chicago company to have the benefits of timely, world-class IT support without the cost of maintaining a full-time IT organization. Your network will derive added business value by being more available, efficient, and secure. Benefits to your company include:

  • Convenient virtual extension of your local IT resources
    For most offices in Chicago Illinois, nearby network support resources, whether made up of freelance consultants or an in-house IT staff, can deal with the majority of technical problems. However, serious problems sometimes strike when local resources are overstretched or absent, and some trouble may stem from technology that is unfamiliar to your usual support personnel. In these situations, Progent's online support specialists provide a convenient, fast, and affordable way to supplement your local help and to convey useful knowledge to increase your capability to handle downstream problems in-house.

  • Reduced Reliance on Individual Service Providers
    For IT maintenance, smaller offices commonly rely on individual freelance consultants. Although freelance service people have less overhead than larger support companies and can often charge marginally less, they are sometimes overextended, making it hard to respond quickly to urgent situations. If a freelance service provider is occupied with another client, ill, on vacation, or in class, the absence of backup personnel may force your company to go without assistance during an emergency. As your network expands, network unavailability and trouble with critical software are more expensive. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent offers a ready source of reserve support experts to insure your IT system remains available.

  • Create a Scalable Basis for Seamless Growth
    Companies typically start with an IT architecture implemented on a modest budget. Without a scalable framework, slap-dash repairs often get piled on top of a weak foundation. As a company grows, reliability and scalability problems can impede the success of the business. These badly designed environments require proper assessment, smart strategic planning, and extensive technical knowledge to evolve to a network infrastructure that can provide the stable foundation to handle critical business requirements and facilitate downstream growth.

  • Work with Problem Solvers Instead of Product Sellers
    Smaller organizations require guidance and technical education to negotiate an ever more complicated array of technology alternatives available for accelerating business growth and improving productivity. They hardly need a network engineer who is trying to sell a specific vendor's technology. IT consulting and product selling can lead to a situation where the proposed solution is designed around a profitable product rather than the true needs of a client. Progent avoids these conflicts by selling just services instead of products. This allows Progent to align technical expertise with the real interests of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of IT expertise, refined support tools, and familiarity with enterprise networking allow companies to avoid the limitations associated with excessive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

How Does My Business Begin Getting Online Computer Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.



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