Fast Remote Technical Support for Chicago Illinois Computer Networks
For companies located in Chicago Illinois, Progent offers online technical support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to help with challenging infrastructure problems, as well as the services of CISSP-accredited cybersecurity experts to help with advanced security architecture and troubleshooting issues.
Progent's online technical support experts provide exceptional leverage because they possess the practical background and are equipped with the advanced technology required to resolve most information system problems rapidly. Efficient support lowers direct costs because service calls accumulate fewer chargeable minutes. Online help also avoids the expense of dispatching a consultant to your location. Your organization saves additionally in indirect expenses by reducing or eliminating network outages and related losses resulting from business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's extensive remote consulting expertise is particularly helpful for organizations that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an alternative.
Progent's pricing model for remote help is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are billed exclusively for the services that you actually get. Unlike typical remote support companies, Progent asks for no startup surcharge or minimum fees. Progent's per-minute billing unit and clean policy for billing eliminate situations where speedy. minor solutions somehow end up as large tabs. Progent's penchant for disposing of technical issues quickly means your business spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered an array of customized tools and proven processes which ensure the maximum level of effectiveness for remote engineering help and troubleshooting for IT networks of any size. Progent provides secure VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the staff of Progent's online support team to connect to your company's network without violating system security.
Progent's proven service reporting application maintains comprehensive records for all service that Progent's clients have been provided. Progent's authorized engineers have access to the records of all help rendered to each customer by every consultant. This database of trouble tickets and resolutions is stored as an easily exploitable support database that allows Progent's remote support professionals to share their knowledge with the whole team to ensure that the value of Progent's technical support improves over time. Progent's high-level accreditations and working relationships with major technology companies such as Cisco and Microsoft open up other vast technical support databases and allow quick response from vendors' in-house engineering staff so Progent's remote service experts can come up with optimal solutions promptly.
Online technical services provided by Progent to businesses in Chicago Illinois include:
Certified MS Windows Expertise
Progent's Microsoft-expert online service engineers offer computer troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist your company with a wide variety of platform support services including Windows Server 2022 planning and migration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 deployment,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams expertise, Microsoft Skype for Business migration consulting, Lync Server 2013 management, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Access Development and Training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop consulting and support services to help you business to deploy, configure, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's PC desktop support services include offering Windows 11 system design and upgrade consulting and Windows 10 integration assistance, as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the administration of your PCs and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE credential is the premier recognition for network consultants, and certifies an individual's networking knowledge at the expert level. CCIEs can handle the most stubborn issues encountered in network infrastructure planning, integration, management, security, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network administration tools and developing workarounds or identifying software updates. Cisco CCIEs represent an exceptional cost-effectiveness since their deep expertise allows them to find solutions for problems rapidly. In common cases, less seasoned engineers can struggle for hours or days with the same tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can communicate with your network by means of advanced on-line support tools to provide quick, safe, and affordable diagnosis and repair.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's popular family of networking devices. Cisco technology expertise offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers installation and upgrades, Catalyst switch support, Nexus switch consulting, Meraki switches integration, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless IP phones integration, Cisco Meraki Wi-Fi AP planning and set up, Aironet APs consulting expertise, Cisco WiFi controllers integration consulting, Cisco VPN and Security Setup and troubleshooting expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide online and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of security services to enhance the immunity of your Windows, Apple macOS and OS X, or Linux environment against attacks or assist your business to recuperate quickly following a serious breach. Security solutions available from Progent include: comprehensive data security audits using tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; fast recovery from virus and worm assaults; setting up firewalls; establishing safe mechanisms for remote and mobile access; defending your messaging infrastructure from spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online support services to help organizations of any size integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine local resources as well as public clouds. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration support services such as Microsoft 365 integration with local Exchange environments,
Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has more than two decades of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a repeatable runbook for restoring applications and services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows transparent testing for site recovery, upgrades and fixes and can generate reports to confirm full service recovery, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for managing private and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high level of automation independent of the physical components making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide online support services to cover a broad array of computer technologies such as network architecture, email solutions, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and easy administration in networks that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from older systems to Microsoft Windows or Linux environments. Progent's group-oriented methodology for solving technical issues promotes quick escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux support engineers can offer urgent online assistance analyzing problems within UNIX/Linux systems powered by popular versions of UNIX such as:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price managed services intended to enable small and medium-size organizations to benefit from the same best-of-breed technology used by many of the industry's top enterprises. Progent's ProSight portfolio of outsourced network management services covers all key aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning technology to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to automate the entire threat progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with government and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also help you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with leading backup product vendors to produce ProSight Data Protection Services (DPS), a selection of management offerings that deliver backup-as-a-service. ProSight DPS products manage and monitor your data backup processes and enable transparent backup and rapid restoration of vital files/folders, apps, system images, plus virtual machines. ProSight DPS lets your business protect against data loss caused by hardware failures, natural disasters, fire, cyber attacks such as ransomware, user error, ill-intentioned insiders, or software glitches. Managed backup services in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these fully managed backup services are best suited for your IT environment.
- Patch Management: Patch Management Services
Progent's managed services for patch management offer organizations of all sizes a versatile and cost-effective alternative for assessing, testing, scheduling, implementing, and documenting updates to your dynamic information network. Besides maximizing the protection and functionality of your IT network, Progent's software/firmware update management services allow your IT staff to focus on line-of-business initiatives and tasks that derive the highest business value from your network. Read more about Progent's patch management services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo authentication services utilize Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. With 2FA, when you log into a secured application and enter your password you are asked to verify your identity via a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide selection of out-of-band devices can be used for this added form of ID validation including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may designate multiple validation devices. To learn more about Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing suite of real-time and in-depth reporting tools created to integrate with the industry's top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as spotty support follow-through or machines with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to deliver web-based control and world-class security for your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, optimize and debug their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need important updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your network running efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management personnel and your Progent engineering consultant so all looming problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an objective assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with data security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's preparedness to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for contract information technology projects. Progent's rates for ongoing development or consulting tasks are set according to the qualifications of the engineers involved. Progent's experience with these important fields of information technology enables customers to complete major initiatives within budget and on schedule. Progent's special online engineering services include:
How Your Chicago Company Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Help Desk programs for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve the most issues.
Progent's shared Help Desk services make it possible for your business to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution built around the leading professional services automation tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk team of seasoned network experts provides your workers in Chicago Illinois instant assistance from a large network service group with substantial experience delivering phone help and online diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk Call Center the reputation as a key driver of business productivity, and Progent's policy is to fix instead of merely track technical issues.
- Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Experts Group provides online and in-depth consulting expertise and training in specific business application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and education for familiar Microsoft business applications such as CRM, MS Project, Office Word, and Microsoft 365 Excel. To learn more information about Progent's consulting, programming, and training offerings, go to Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants offer world-class online and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center2, extend or tune your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent offers businesses in Chicago Illinois online IT infrastructure monitoring by providing System Center Operations Manager expertise. Progent can adapt Operations Manager to fit your business so that your computer maintenance is proactive rather than reactive. By uncovering looming trouble spots before they evolve into downtime, automated monitoring can minimize disruptive and costly network crises. Progent can also assist with system monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or networks based on a combination of platforms.
To contact Progent about emergency remote assistance with Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in Chicago Illinois, Progent's online computer support engineers are ready to provide professional and affordable system support the moment your company has to have it. More than two decades of providing online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine online connectivity tools to repair computer problems rapidly while eliminating the expense and lost productivity associated with on-premises service visits.
Even if your Chicago organization has a local freelance consultant or employs a full time organization that can deal with typical computer issues, Progent's Microsoft certified engineers can provide a convenient and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the time or the expertise to address sudden network crises or particularly complex integration problems.
Advantages of Progent's IT Support for Companies in Chicago Illinois
Progent's online support services allow your Chicago business to experience the advantages of immediate, expert network support without the expense of managing an in-house IT organization. Your information system will acquire greater business worth by becoming more available, productive, and secure. Advantages to your business include:
- Seamless remote extension of your local IT resources
For most companies in Chicago Illinois, nearby network support providers, whether consisting of independent consultants or an internal maintenance staff, can deal with the majority of technical issues. On the other hand, IT crises can occur when local support personnel are too busy or absent, and some trouble may involve IT products that is beyond the scope of your usual support technicians. In these cases, Progent's on-call service professionals offer a convenient, fast, and budget-friendly solution to supplement your regular help and to transfer useful knowledge to increase your capability to resolve downstream problems in-house.
- Less Dependence on Individual Consultants
For network maintenance, smaller companies often rely on individual freelance consultants. Although independent consultants carry smaller internal costs than big consulting organizations and can often charge marginally less, they are occasionally overbooked, making it impossible to respond quickly to crisis situations. If a freelance consultant is occupied with another client, ill, on a trip, or in training, the lack of backup personnel may require your business to wait for help during an IT crisis. As your network expands, system unavailability and problems with vital applications become more costly. The budget you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent offers a reliable source of reserve support expertise to insure your network stays up and running.
- Create a Solid Basis for Smooth Growth
Organizations often start with an IT system implemented on a shoestring budget. Lacking a proper framework, band-aid repairs can get piled onto a weak foundation. When a company grows, stability and expandability problems can hinder the success of the business. Such badly built systems need careful analysis, intelligent long-term planning, and wide technical expertise to evolve to a network architecture able to deliver the solid foundation to meet current business requirements and facilitate future expansion.
- Work with Problem Solvers Rather Than Product Resellers
Smaller businesses require advice and technical training to negotiate an increasingly complicated maze of product options available for accelerating business success and enhancing productivity. These companies hardly need a network consultant who is attempting to sell a certain vendor's technology. IT consulting and product sales can result in a scenario where the proposed
solution is built around a predetermined technology instead of the true needs of a business. Progent avoids these conflicts of interest by offering just services rather than products. This allows Progent to match IT consulting with the real needs of customers.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, depth of technical background, refined remote support software, and familiarity with enterprise networking allow companies to avoid the pitfalls of excessive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house resources.
Progent adds value by offering:
How Does Our Company Start Receiving Remote Network Help from Progent?
- Proven Methodology
Progent's team of Microsoft and Cisco Certified experts average more than ten years of hands-on professional experience, at the front lines of network support, performing a broad range of technical tasks for a large array of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into shared best practices training that Progent instills in its support personnel. This guarantees that you get not only expert technical capability, but also a support engineer with proven methods for using technical knowledge to resolve real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises help by the minute. As a result, you pay exclusively for delivered support. Progent does not demand a higher rate for off-hours or emergency service, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no service activation fee and asks no monthly commitment for services delivered during regular working hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for fast fixes so you won't be forced to allow minor problems to fester.
- Full Documentation of IT Services
Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or small support organizations who offer minimal documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation transmitted by each staff member to every client. The discipline of detailing and organizing service records results in more effective service and avoids a slew of typical misfortunes such as when a support client is effectively held hostage to a consultant who won't release vital service information.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few IT service companies to provide 24x7 remote monitoring services powered by MS Operations Manager. MS Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating potential issues before they result in lost productivity, system monitoring can keep your IT network from painful and costly availability losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.