On-premises and Online Network Consulting and Troubleshooting

Immediate Remote Support for Chicago Illinois Computer Networks
For businesses in Chicago Illinois, Progent provides remote technical support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online support to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to help with complex infrastructure problems, as well as the services of CISA and CISSP-qualified cybersecurity experts to help with high-level security design and troubleshooting jobs.

Progent's remote technical support engineers provide exceptional leverage because they possess the practical background and are equipped with the sophisticated tools required to resolve most information system problems quickly. Efficient support lowers direct costs since solutions require minimal chargeable consulting minutes. Online support also avoids the expense of sending a consultant to your site. Your organization benefits additionally with incidental costs by reducing or avoiding system downtime and related losses resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives. Progent's advanced remote technical support expertise is especially helpful for organizations that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be useful.

Progent's billing model for remote help is structured to stretch your IT service investment. Progent charges by the minute for telephone-based consulting, so you are invoiced exclusively for the services that you actually get. Unlike many online support firms, Progent requires no startup charge or minimum payments. Progent's one-minute granularity and clean policy for billing eliminate situations where speedy. minor fixes somehow turn into major tabs. Progent's skill at disposing of problems quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a collection of customized tools and proven methodologies which permit the maximum level of efficiency for remote technical support and repair for IT networks of all sizes. Progent's remote service group can communicate with your company's system remotely without compromising network security.

Progent's sophisticated customer support reporting application stores comprehensive documentation of the support that Progent's customers have received. Progent's team engineers have the benefit of the details of support provided to each Progent customer by any Progent engineer. This database of problems and repairs is organized as a readily exploitable proprietary knowledge base that enables Progent's online technical professionals to share their knowledge company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's high-level accreditations and close associations with important technology companies such as Cisco and Microsoft make available other massive support databases and permit quick access to vendors' internal support staff with the result that Progent's online consulting specialists are able to determine optimal solutions in the least time.

Online support services available from Progent to businesses in Chicago Illinois include:

• Certified Microsoft Windows Expertise
  Progent's Microsoft-premier remote service engineers offer network problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can help you with a broad range of platform support including Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration, Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 migration, Microsoft Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange Server 2010 monitoring and support, SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams expertise, Skype for Business planning and deployment consulting, Lync Server management, and Office Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server training, Microsoft Office Access Application Development, SBS Server 2011 support, and Windows Essentials migration and cloud integration.

  Progent in addition can deliver a wide array of affordable desktop support services to assist your company to install, configure, repair, and administer workstations and laptops based on Microsoft Windows. Progent's PC desktop consulting services include offering Windows 11 planning and migration assistance and Windows 10 integration consulting, as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the management of your PCs along with your cloud-connected tablets and smartphones.

• Talk to a Cisco CCIE for Complex Network Problem Solving
  The Cisco CCIE certification is the premier recognition for network professionals, and indicates a person's network technology knowledge at the master level. Cisco-qualified CCIEs know how to resolve even the most challenging problems encountered in network infrastructure design, deployment, maintenance, protection, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing anomalies with IOS Software network management tools and coming up with alternate approaches or locating software patches. CCIEs offer exceptional value since their deep experience permits them to find solutions for problems rapidly. In typical instances, less experienced service providers can struggle for hours or days with identical problems that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can tie into your environment using state-of-the-art remote troubleshooting technology to provide efficient, secure, and affordable analysis and remediation.

  Chicago Metro Area Contact Information:
  Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
  

  Progent locations in Chicago Metro Area

  City	Address	Phone	Link
  Chicago	500 North Michigan Avenue Chicago, IL 60611 United States	(312) 800-0223	Chicago Network Support Services
  Downers Grove	1431 Opus Place, Suite 110 Downers Grove, IL 60515 United States	(331) 251-1422	Downers Grove Network Support Services
  Schaumburg	1900 E Golf Rd, Suite 950 Schaumburg, IL 60173 United States	(847) 944-8599	Schaumburg Network Support Services
  Skokie	5250 Old Orchard Rd, Suite 300 Skokie, IL 60077 United States	(224) 534-2088	Skokie Network Support Services

  
  
  

  Progent's CCIEs can provide assistance with the entire range of Cisco's industry-leading family of infrastructure appliances by offering services such as:

  • Cisco ASA 5500-X Next Generation Firewalls with Firepower Integration and Debugging
  • Cisco Routers Consulting Services
  • Catalyst Switches Consulting and Support Services
  • Nexus Switches Deployment Expertise
  • Cisco Meraki MS Switches Support and Troubleshooting Expertise
  • Aironet APs Design Support
  • Cisco WiFi Controllers Consulting
  • Meraki APs Deployment Support
  • Cisco Unified Communications Manager and CallManager Integration and Troubleshooting
  • Cisco VoIP Phones and IP Video Desktop Phones Expertise and Wireless VoIP Phone Configuration
  • Cisco VPN Engineering Assistance
  • SIP and CUBE Infrastructure Solutions: SIP Trunks and Cisco CUBE Integration Expertise

• Ransomware 24x7 Hot Line: Call 800-462-8800
  Progent's Ransomware 24x7 Hot Line is intended to assist you to complete the time-critical first step in responding to a ransomware assault by containing the malware. Progent's online ransomware engineer can assist you to locate and isolate infected devices and guard undamaged resources from being compromised. If your Chicago system has been penetrated by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.

• Ransomware Removal and Operational Continuity Help
  Progent's ransomware recovery experts can help your Chicago company to rebuild an IT network breached by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim. Progent's team of cybersecurity specialists have the broad selection of skills required to rebuild all vital facets of a compromised network rapidly and with little loss of data. To find out more, see Progent's ransomware cleanup and operational restoration expertise.

• CISM and CISSP Certified System Security Engineers
  Progent's certified CISM and CISSP security and compliance consultants can provide a range of system protection solutions to bolster the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against attacks or help your business to recuperate quickly following a damaging penetration. Security consulting services available from Progent include: thorough network security audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; quick recovery from virus and worm attacks; configuring firewalls; designing secure techniques for off-site and mobile communication; protecting your email infrastructure from viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.

• Cloud Integration
  Progent offers advanced online consulting support to help businesses of any size connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that seamlessly combine on-premises IT assets as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud integration services such as Microsoft 365 integration with on-premises Exchange, Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has over two decades of background delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.

• VMware Site Recovery Manager and NSX Consulting
  VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a repeatable process for restoring applications and services rapidly following an outage. SRM provides centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also allows non-disruptive testing for site recovery, updates and patches and can generate audit reports to verify complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist you to design, configure, test and administer a DR solution based on VMware SRM.

  Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and hybrid cloud solutions that provide maximum availability, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high level of automation regardless of the hardware making up the basic network infrastructure.

• UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer phone-based consulting services to cover a broad spectrum of computer technologies such as network architecture, email systems, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and easy administration in networks that incorporate Linux and Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux-powered environments. Progent's team-based methodology for resolving technical problems enables fast escalation, if necessary, to consultants with task-relevant expertise to handle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and cuts support expense.

  Progent's UNIX and Linux consultants can provide emergency remote assistance resolving problems affecting UNIX/Linux systems based on leading variants of UNIX including:
  — Apple Mac OS X
  — Solaris
  — IBM AIX Open UNIX
  — HP-UX (Hewlett Packard UNIX)
  — Berkeley UNIX (BSD)
  — SGI/Irix
  

ProSight Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, subscription-based services intended to allow small and medium-size businesses to benefit from the same best-of-breed technology deployed by many of the world's leading enterprises. The ProSight suite of network management outsourcing services covers all key facets of modern networking including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

• ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
  ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management staff and your Progent consultant so any looming issues can be resolved before they have a chance to impact your network. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based solution for managing your network, server, and desktop devices by providing an environment for performing common tedious jobs. These include health checking, patch management, automated repairs, endpoint setup, backup and recovery, A/V response, secure remote access, standard and custom scripts, resource inventory, endpoint profile reporting, and troubleshooting assistance. When ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it sends an alarm to your designated IT management personnel and your assigned Progent technical consultant so that emerging issues can be taken care of before they interfere with your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, reconfigure and debug their networking hardware like routers, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are always current, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating complex network management processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that require important updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management services.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is a growing family of in-depth reporting plug-ins designed to integrate with the top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services (DPS): Managed Backup and Recovery
  Progent has worked with leading backup/restore product companies to create ProSight Data Protection Services, a selection of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup processes and enable non-disruptive backup and fast recovery of critical files/folders, apps, images, plus VMs. ProSight DPS lets your business protect against data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks like ransomware, user error, ill-intentioned employees, or software bugs. Managed backup services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these fully managed backup services are most appropriate for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.

• ProSight Multi-Factor Authentication with Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
  Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo supports one-tap identity verification on iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you sign into a protected online account and enter your password you are asked to verify who you are via a device that only you possess and that uses a separate network channel. A broad selection of devices can be used as this second means of authentication such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can designate multiple verification devices. For more information about Duo two-factor identity validation services, go to Duo MFA two-factor authentication services.

• ProSight Co-Managed Support: Outsourced and Co-managed Call Desk Services
  Progent's Co-managed Service Desk provides a smooth supplement to your core network support staff. End user access to the Help Desk, delivery of support, problem escalation, ticket generation and tracking, performance measurement, and maintenance of the support database are cohesive regardless of whether incidents are resolved by your core support group, by Progent, or by a combination. Your business has complete flexibility to expand or reduce your share of support work as needed. Progent takes care of initial deployment and provisioning of the professional services automation software as well as workflow documentation, validation and training. To find out more about ProSight Shared Support, refer to ProSight Co-Managed Support.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based analysis technology to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including blocking, identification, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
  ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you prove compliance with government and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

• Progent's Patch Management: Patch Management Services
  Progent's support services for patch management offer businesses of all sizes a flexible and cost-effective alternative for assessing, validating, scheduling, applying, and documenting software and firmware updates to your dynamic information system. In addition to maximizing the security and functionality of your computer environment, Progent's patch management services free up time for your in-house IT team to concentrate on more strategic projects and activities that derive the highest business value from your information network. Read more about Progent's patch management services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to a different hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save up to half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The interview is designed to assess your organization's preparedness to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective AV and backup environment that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent offers the services of world-class online consulting professionals for special information technology programs. Billing charges for longer-term development or consulting projects are determined based on the level of expertise of the consultants involved. Progent's background in these important areas of information technology allows clients to execute major initiatives economically and on time. Progent's special remote consulting solutions include:

• Help Desk Call Center Services
  Progent's Help Desk support alternatives for businesses with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve the most issues.

  Progent's Help Desk consulting expertise can aid you in establishing an effective new Help Desk Call Center or revamping your current organization, selecting or customizing Help Desk Call Center software to meet the unique demands of your business, or providing temporary online staff to supplement your in-house Help Desk resources during demanding scenarios such as software migrations, mass updates, or installing new applications.

  Progent's Help Desk Call Center team of experienced information technology consultants provides your workers in Chicago Illinois quick contact with a large technical support resource with substantial background providing telephone-based help and online repair service for computer environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk perception as a significant enabler of business productivity, and Progent's goal is to fix instead of just document technical issues.

• Applications Services: Education, Development, and Problem Solving
  Progent's Applications Experts Group can supply online advanced engineering expertise and training in special application fields including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, customization, and education for Microsoft business applications including CRM, MS Project, Office Word, and Microsoft 365 Excel. To learn more about Progent's expertise, programming, and training offerings, go to Progent's Applications Experts Team.

• Unified and Automated Management of Hybrid Cloud Environments
  System Center unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of System Center2, expand or optimize an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.

• Online IT Infrastructure Monitoring and Reporting Support
  Progent offers companies in Chicago Illinois remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can customize SCOM to fit your environment so your computer maintenance is proactive rather than reactive. By uncovering potential trouble spots before they grow into full-scale emergencies, proactive monitoring can ward off inconvenient and costly network breakdowns. Progent can also deploy system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or systems powered by multiple platforms.

Even if your Chicago office relies on a regular freelance consultant or maintains an in-house IT staff that can deal with day-to-day computer issues, Progent's Microsoft certified consultants are available to provide an easy and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the availability or the expertise to fix sudden network crises or particularly tough integration projects.

Benefits of Progent's Network Help for Businesses in Chicago Illinois
Progent's remote support services enable your Chicago organization to realize the benefits of on-call, expert network support without the expense of maintaining a full-time IT staff. Your information system will acquire greater strategic value by becoming increasingly reliable, productive, and protected. Benefits to your company include:

• Convenient virtual expansion of your local support resources
  With most companies in Chicago Illinois, local computer support providers, whether made up of freelance consultants or an in-house IT staff, can handle the majority of network problems. However, IT crises might occur when your regular support personnel are overstretched or unavailable, and some problems may involve technology that is beyond the scope of your onsite service technicians. In these situations, Progent's online support specialists provide a convenient, quick, and budget-friendly solution to supplement your regular help and to convey valuable knowledge to increase your capability to deal with downstream issues locally.

• Reduced Reliance on Individual Consultants
  For IT maintenance, smaller businesses often depend on independent freelance service providers. Although independent consultants have less overhead than big service companies and can afford to charge marginally less, they are often overbooked, making it difficult to respond quickly to crisis situations. If an independent service provider is busy with another client, sick, on a trip, or in class, the absence of reserve help may force your business to wait for assistance during an IT crisis. As your network expands, network downtime and problems with vital applications become more costly. The budget you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers a dependable source of reserve service experts to make sure your IT system stays available.

• Build a Solid Basis for Smooth Expansion
  Companies typically start with an information system implemented on a shoestring budget. Lacking a robust infrastructure, band-aid fixes can get thrown onto a weak foundation. When a network grows, reliability and scalability problems can impede the productivity of the business. Such badly designed environments need proper analysis, smart strategic planning, and extensive IT knowledge to upgrade to a network infrastructure able to provide the solid foundation to meet current business requirements and simplify downstream expansion.

• Interact with Solution Providers Instead of Technology Sellers
  Smaller organizations require guidance and technical education to navigate through an ever more complicated array of technology options capable of accelerating business success and improving efficiency. Businesses do not need a network engineer who is trying to earn a commission on a certain vendor's products. Network consulting and product selling can result in a situation where the proposed solution is designed around a profitable product instead of the true needs of a business. Progent eliminates these conflicts by offering only services rather than products. This enables Progent to match IT consulting with the best needs of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of technical experience, fine tuned remote support software, and understanding of corporate IT allow offices to avoid the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

• In-depth Expertise in Microsoft's Complete Family of Servers
  Progent can provide in-depth support for Microsoft's powerful server platforms with services such as Microsoft Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support, Microsoft Windows Server 2008 upgrades, Microsoft Windows Server 2003 maintenance, Microsoft Exchange 2019 Server deployment, MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration, Microsoft Exchange 2010 Server management, Exchange 2007 Server and Exchange Server 2003 upgrades, plus MS SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server management support.

• Value Pricing
  Progent's pricing policy is to bill for phone service and on-site help by the minute. As a result, you owe just for received services. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no service activation fee and requires no monthly commitment for support services delivered during regular working hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for quick repairs so you won't be forced to permit minor problems to fester.

• Knowledge Transfer
  Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value skills where Progent has few competitors. Businesses who work with familiar freelance service providers or who employ internal support staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more robust, secure, and productive.

• Automated Server Monitoring with Microsoft System Center Operations Manager
  Progent is one of the few support companies to provide 24x7 network tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating possible problems before they cause lost productivity, system monitoring can save your information network from painful and costly service losses.