Greater Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Chicago Metro Area.

Greater Chicago Metro Area Onsite IT Consulting
Progent locations in the Greater Chicago Metro Area

City Street Address Contact Information
Chicago, IL 500 North Michigan Avenue
Chicago, Illinois 60611		 Sales Phone: 312-800-0223

Link: Chicago Network Support Services
Downers Grove, IL 650 Warrenville Rd
Lisle, Illinois 60532		 Sales Phone: 331-251-1422

Link: Downers Grove, IL Network Support Services
Schaumburg, IL 1900 E Golf Rd
Suite 950
Schaumburg, Illinois 60173		 Sales Phone: 847-944-8599

Link: Schaumburg, IL Network Support Services
Skokie, IL 1363 Shermer Road
Northbrook, Illinois 60062		 Sales Phone: 224-534-2088

Link: Skokie, IL Network Support Services

Immediate Remote Support for Chicago Information Networks
Immediate Phone Help for Chicago NetworksFor organizations located in Chicago or anywhere in Illinois, Progent provides remote technical support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have provided online troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure issues, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to help with advanced security design and diagnostic jobs.

Progent's remote support engineers offer excellent value due to the fact that they have the real-world background and have access to the advanced tools needed to resolve the majority of information system problems quickly. This reduces direct expenses because service calls require minimal chargeable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your organization saves even more in indirect costs by minimizing or eliminating network downtime and associated costs due to business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's extensive online technical support expertise is particularly valuable in environments that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an alternative.

Progent's billing model for online support is designed to leverage your network support investment. Progent charges by the minute for phone consulting, so you owe exclusively for the support that you receive. In contrast to many online service firms, Progent imposes no startup charge or minimum payments. Progent's per-minute granularity and clean policy for pricing eliminate scenarios where fast repairs manage to end up as major invoices. Progent's penchant for handling problems quickly means you saves money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a collection of customized technologies and field-proven methodologies that permit the maximum level of effectiveness for remote engineering help and repair for IT networks of any size. Progent offers safe VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to link to your system remotely without violating network security.

Progent's sophisticated service reporting application stores thorough histories describing all service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the history of services delivered to every Progent client by any consultant. This archive of problems and responses is organized as a readily searchable internal database that enables Progent's online support engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's high-level certifications and working relationships with important industry leaders such as Cisco and Microsoft make available other extensive technical support knowledge bases and allow quick access to vendors' internal support staff with the result that Progent's remote consulting specialists can come up with the best resolutions in the least time.

Remote technical support services available from Progent to clients in Chicago and throughout the state of Illinois include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate managed services intended to allow small and mid-size businesses to utilize the same advanced IT solutions used by some of the industry's top corporations. Progent's ProSight suite of network monitoring and management services addresses all key facets of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and offers a unified platform to manage the entire threat lifecycle including blocking, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital files, applications and VMs that have become unavailable or damaged as a result of component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide web-based control and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps most threats from making it to your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating appliances that need important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT staff and your Progent consultant so that all potential issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you’re planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your core network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security regulations, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance consultant. The interview is designed to help evaluate your organization's ability to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup environment that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology programs. Progent's charges for ongoing development or consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these special fields of computer technology enables customers to complete critical projects within budget and on time. Progent's project-based remote engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center programs for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Call Center outsourcing services are a convenient solution for businesses who don't have the money or time to build and maintain an internal Help Desk but who want fast response from a reliable Help Desk Call Center with professional phone assistance plus the ability to escalate complex problems to high-level consultants.

    Progent's Call Center consulting services can aid you in building an effective new Help Desk Call Center or enhancing your established organization, selecting or enhancing Help Desk software products to address the particular demands of your company, or adding occasional phone support staff to reinforce your internal Call Center resources to deal with high-demand situations like software transitions, mass updates, or installing brand new business software.

    Progent's Help Desk Call Center team of seasoned network experts offers your computer users in Chicago or anywhere in the state of Illinois immediate communication with a reliable support group with years of experience providing phone support and online repair service for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk Call Center perception as a key enabler of company success, and Progent's intent is to fix and not merely record technical problems.

  • Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff offers remote and in-depth consulting expertise and training in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, programming, and training for Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information on Progent's expertise, programming, and training offerings, visit Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of System Center 2016, expand or optimize an existing one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in Chicago, or anywhere in the state of Illinois, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to suit your business so your network maintenance is proactive and automated. By uncovering emerging trouble spots before they expand into network outages, automated monitoring can avoid stressful and expensive service crises. Progent can also use network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows environments, or networks that incorporate multiple operating systems.
How Your Chicago Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent online support with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Remote Help, call 1-800-993-9400, or refer to Contact Progent. For companies and startups in Chicago or throughout the state of Illinois, Progent's online computer support specialists can deliver effective and economical IT support whenever your organization has to have it. More than 15 years of providing remote tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity technology to fix IT problems quickly while avoiding the cost and lost productivity that comes with on-site service visits.

Even if your Chicago company relies on a regular freelance consultant or maintains a full time organization that know how to handle ordinary network issues, Progent’s Microsoft certified engineers can offer a convenient and transparent virtual extension of your on-site resources for situations when your usual service personnel either don't have the availability or the knowledge to deal with sudden system crises or particularly tough integration projects.

Benefits of Progent's IT Support for Companies in Chicago
Progent's remote technical help services allow your Chicago company to experience the advantages of immediate, world-class network support without the expense of managing an in-house IT staff. Your network will acquire added strategic worth by being more available, productive, and secure. Benefits to your company include:

  • Convenient remote expansion of your on-site IT resources
    With most companies in Chicago and throughout Illinois, local computer support providers, whether consisting of independent consultants or an internal IT staff, can handle typical network issues. On the other hand, major troubles sometimes occur when your regular resources are too busy or unavailable, and some problems may involve IT products that is beyond the scope of your usual support technicians. In these instances, Progent's online service specialists give you an easy, fast, and affordable solution to augment your regular help and to convey valuable knowledge to improve your capability to resolve downstream problems locally.

  • Reduced Reliance on Freelance Service Providers
    For IT maintenance, smaller businesses commonly depend on independent freelance service providers. Although independent consultants have less internal costs than larger service companies and can often charge lower rates, they are often overbooked, making it impossible to respond quickly to crisis situations. If an independent consultant is occupied with another customer, ill, on a trip, or in class, the absence of fallback help may require your company to go without help during an emergency. As your company grows, network unavailability and problems with critical applications are more costly. The money you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent offers a dependable source of backup service expertise to make sure your IT system stays up and running.

  • Build a Scalable Basis for Smooth Expansion
    Businesses typically begin with an IT architecture created on a shoestring budget. Without a scalable framework, slap-dash fixes often get thrown on top of a shaky foundation. When a network grows, reliability and expandability issues can hinder the success of the organization. Such poorly built systems require proper assessment, smart long-term planning, and broad-based IT knowledge to upgrade to a network architecture that can provide the solid foundation to meet current business requirements and ease downstream expansion.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller businesses need guidance and technical education to negotiate an increasingly complex array of technology alternatives capable of promoting business growth and enhancing efficiency. Businesses hardly need a network consultant who is attempting to earn a commission on a specific vendor's technology. IT consulting and product sales can result in a scenario where the proposed solution is designed around a profitable product rather than the genuine requirements of a client. Progent avoids these conflicts by selling just services rather than products. This allows Progent to match technical consulting with the real interests of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of IT knowledge, refined remote support software, and understanding of corporate IT allow companies to avoid the limitations of excessive dependence on smaller service organizations, individual freelance consultants, or limited internal resources.

Progent stands out by offering:

How Does Our Company Start Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.















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