Fast and Affordable Online Help for Chicago Illinois Computer Systems
Urgent Remote Help for Chicago SystemsFor businesses in Chicago Illinois, Progent provides remote support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online support to companies in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve complex networking issues, as well as the services of CISSP-qualified security consultants to help with high-level security design and diagnostic jobs.

Progent's remote technical support engineers provide exceptional leverage because they possess the practical experience and are equipped with the sophisticated technology required to solve the majority of network issues quickly. Efficient support lowers direct expenses since service calls require fewer billable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your organization saves additionally in incidental expenses by reducing or eliminating network outages and related costs stemming from business disruption, disgruntled clients, idle employees, and distracted management. Progent's extensive online technical support expertise is especially helpful for organizations that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an option.

Progent's pricing model for remote help is designed to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed only for the services that you receive. Unlike typical online support firms, Progent asks for no service activation fee or minimum job duration. Progent's per-minute billing unit and simple model for billing save you from situations where speedy. minor fixes somehow end up as large tabs. Progent's skill at disposing of problems quickly means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a set of optimized technologies and field-proven methodologies that promote the highest degree of efficiency for online technical support and troubleshooting for computer networks of all sizes. Progent offers protected VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the staff of Progent's online support team to access your network remotely without violating corporate security.

Progent's sophisticated technical support database system stores thorough histories for the support that Progent's customers have received. Progent's staff consultants have access to the history of all help delivered to each customer by any consultant. This archive of issues and fixes is stored as a readily accessible proprietary database that allows Progent's online technical experts to communicate their knowledge with the whole team to ensure that the value of Progent's technical support improves over time. Progent's advanced certifications and close associations with important technology companies including Cisco and Microsoft make available other extensive technical support databases and permit priority response from vendors' internal support staff so Progent's remote service specialists can determine the best solutions in the least time.

Remote services provided by Progent to clients in Chicago Illinois include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate services intended to allow small and medium-size businesses to benefit from the same advanced IT solutions deployed by many of the world's top enterprises. The ProSight line of IT management outsourcing services covers all critical facets of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior analysis technology to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the entire threat progression including blocking, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist you to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup/restore technology companies to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup processes and allow non-disruptive backup and rapid restoration of vital files, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks like ransomware, user mistakes, malicious employees, or software bugs. Managed backup services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed services are best suited for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide businesses of any size a versatile and cost-effective alternative for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic information system. In addition to optimizing the security and functionality of your computer environment, Progent's patch management services allow your in-house IT team to concentrate on line-of-business projects and tasks that derive maximum business value from your information network. Find out more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity verification on Apple iOS, Android, and other personal devices. Using 2FA, when you sign into a protected online account and enter your password you are asked to confirm who you are via a unit that only you possess and that is accessed using a separate network channel. A wide selection of devices can be utilized for this second form of ID validation including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can designate several validation devices. To find out more about ProSight Duo two-factor identity validation services, visit Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of in-depth reporting plug-ins designed to work with the leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues such as spotty support follow-up or endpoints with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security vendors to provide centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, reconfigure and debug their networking hardware such as switches, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT personnel and your Progent consultant so that all potential problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your core network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's ability either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup environment that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for special IT programs. Billing charges for longer-term development or consulting tasks are set according to the qualifications of the consultants required. Progent's experience with these special areas of information technology allows customers to execute critical initiatives within budget and on time. Progent's special remote engineering services include:

  • Call Center Services
    Progent's Help Desk Call Center support programs for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all facets of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle challenging problems.

    Progent's Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation tool for handling end-user service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Help Desk team of veteran network experts offers your workers in Chicago Illinois immediate communication with a large support resource with substantial experience providing telephone-based help and online diagnostics for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk the reputation as a significant contributor to company success, and Progent's policy is to resolve and not merely track network problems.

  • Business Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting Team offers remote advanced consulting support and education in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting expertise, custom programming, and training for popular Microsoft applications such as CRM, Microsoft Project, Office Word, and Office Excel. To learn more concerning Progent's expertise, custom development, and training offerings, go to Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consultants can provide advanced remote and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of System Center2, expand or tune your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers companies in Chicago Illinois remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can adapt SCOM to fit your business so that your network maintenance is proactive and automated. By uncovering potential problems before they evolve into crashes, remote monitoring can avoid inconvenient and costly network breakdowns. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or environments based on a combination of operating systems.
How Your Chicago Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent online assistance with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Chicago Illinois, Progent's phone-based computer support specialists are ready to provide professional and economical system support whenever your company has to have it. More than 20 years of delivering online repair services has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to refine online connectivity tools to solve network problems quickly while eliminating the expense and lost time associated with on-premises service calls.

Even if your Chicago business has a local freelance support technician or employs a full time organization that can handle day-to-day network problems, Progent's Microsoft and Cisco certified engineers are available to provide an easy and transparent virtual extension of your on-site resources for situations when your usual IT support personnel either lack the availability or the knowledge to deal with sudden network crises or particularly challenging integration projects.

Details of Progent's Remote Computer Services for Chicago Illinois
Progent's online support, Internet-based repair, network security consulting, and network management services offer businesses in Chicago Illinois unparalleled leverage for your support investment. Whether you require occasional telephone support and remote network repair or ongoing Help Desk call center support and system administration, Progent's professionals can provide your office enterprise-level IT support while allowing you to avoid the cost and hassle of carrying a large in-house IT staff. Highlights of Progent's online help program include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of IT experience, refined remote support tools, and understanding of enterprise networking enable offices to avoid the limitations of exclusive reliance on smaller service organizations, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

How Does Our Company Begin Getting Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.



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