Fast Online Help for Chicago Illinois Computer Networks
Urgent Remote Technical Support for Chicago SystemsFor companies in Chicago Illinois, Progent offers online help for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure issues, plus the services of CISSP-qualified cybersecurity consultants to help with high-level security architecture and troubleshooting issues.

Progent's online support engineers provide exceptional value due to the fact that they have the practical background and have access to the sophisticated tools needed to resolve most network issues rapidly. Efficient support lowers direct costs because solutions require minimal chargeable consulting minutes. Remote support also avoids the expense of sending a consultant to your office. Your company saves even more with indirect costs by reducing or avoiding network outages and associated costs due to business disruption, disgruntled customers and vendors, idle employees, and distracted management. Progent's advanced remote technical support experience is particularly helpful for organizations that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be useful.

Progent's pricing policy for online help is designed to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed exclusively for the support that you receive. Unlike many online support companies, Progent requires no service activation fee or minimum payments. Progent's per-minute billing unit and simple policy for pricing save you from situations where fast repairs manage to end up as major bills. Progent's skill at dealing with technical issues quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a collection of customized technologies and proven processes that promote the highest level of efficiency for remote help and repair for computer networks of any size. Progent provides protected Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the experts of Progent's online support team to interface to your system remotely without violating system security.

Progent's advanced service database application maintains comprehensive documentation describing the service that Progent's clients have received. Progent's staff engineers have the benefit of the specifics of services delivered to every Progent customer by any consultant. This archive of problems and fixes is structured as an easily retrievable proprietary knowledge base that permits Progent's remote support engineers to communicate their experiences company-wide to ensure that the value of Progent's technical support improves over time. Progent's extensive list of accreditations and close relationships with important technology companies including Cisco and Microsoft open up other vast technical databases and allow fast response from manufacturers' in-house product engineers with the result that Progent's online consulting specialists are able to arrive at the most efficient solutions quickly.

Remote support available from Progent to businesses in Chicago Illinois include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services designed to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions used by many of the world's leading corporations. The ProSight series of network monitoring and management services covers all key facets of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis tools to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including protection, identification, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with government and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital data, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to provide centralized control and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, enhance and debug their networking appliances like routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always current, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that require important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT personnel and your assigned Progent consultant so any looming issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you’re planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security requirements, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your company's ability to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient AV and backup/recovery environment that meets your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting experts for contract IT projects. Progent's rates for ongoing development or consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these important areas of computer technology allows customers to execute critical initiatives within budget and on time. Progent's special online engineering solutions include:

  • Call Center Services
    Progent's Call Center programs for businesses with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small organizations a complete solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle the most issues.

    Progent’s Help Desk Co-management services allow your business to share the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent’s Help Desk sharing service is an advanced support solution based on the top professional services automation (PSA) platform for handling end-user service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center team of experienced information technology experts offers your customers in Chicago Illinois instant contact with a dependable network service resource with substantial experience delivering phone support and online diagnostics for networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk recognition as a major contributor to business productivity, and Progent's policy is to fix and not merely record IT issues.

  • Business Applications Support: Training, Customization, and Integration
    Progent's Applications Consulting Group provides phone-based professional engineering expertise and education in specific application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, programming, and training for familiar Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more about Progent's expertise, customization, and education services, refer to Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers companies in Chicago Illinois online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your business so that your network support is proactive and automated. By detecting potential problems before they grow into full-scale emergencies, proactive monitoring can head off disruptive and expensive service breakdowns. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or environments powered by a mix of OS platforms.
How Your Chicago Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency phone-based help with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Chicago Illinois, Progent's online network support engineers can deliver expert and affordable IT help whenever your organization needs it. More than a decade of providing remote repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to repair IT problems quickly while eliminating the expense and lost productivity that comes with on-site service calls.

Even if your Chicago company works with a local independent support technician or maintains an in-house IT staff that know how to handle day-to-day network problems, Progent’s Microsoft and Cisco certified engineers can offer an easy and seamless remote extension of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the experience to deal with sudden system emergencies or particularly complicated integration problems.

Benefits of Progent's Network Help for Offices in Chicago Illinois
Progent's online support services allow your Chicago organization to experience the advantages of timely, enterprise-class network support without the expense of maintaining an in-house IT staff. Your network will acquire greater strategic value by becoming increasingly available, productive, and protected. Advantages to your company include:

  • Convenient virtual expansion of your on-site IT resources
    With most organizations in Chicago Illinois, local network service resources, whether represented by independent consultants or a full-time maintenance staff, can solve typical network problems. On the other hand, major troubles can spring up when your regular support personnel are too busy or unavailable, and some trouble may be associated with technology that is beyond the scope of your onsite service personnel. In these cases, Progent's on-call service specialists offer an easy, fast, and economical solution to augment your local help and to convey valuable information to increase your capability to handle future problems locally.

  • Less Reliance on Individual Service Providers
    For network support, smaller businesses commonly rely on individual freelance consultants. While independent consultants carry less overhead than big support organizations and can often charge marginally less, they are sometimes overbooked, making it impossible to respond rapidly to crisis situations. If an independent consultant is occupied with another customer, ill, on a trip, or in training, the lack of fallback help may require your company to go without assistance during an IT crisis. As your company grows, system unavailability and problems with vital software are more costly. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent provides a reliable source of backup support experts to make sure your IT system is always up and running.

  • Build a Scalable Foundation for Smooth Expansion
    Companies often begin with an information architecture created on a modest budget. Without a strong framework, slap-dash repairs can get piled onto an unstable foundation. As a network grows, stability and scalability issues can hinder the success of the organization. These poorly built systems need proper analysis, smart long-term planning, and broad-based IT knowledge to evolve to a network infrastructure able to deliver the solid foundation to handle current business requirements and facilitate downstream expansion.

  • Interact with Solution Providers Rather Than Technology Sellers
    Smaller businesses require guidance and technical training to navigate through an ever more complicated array of technology alternatives capable of accelerating business growth and improving productivity. These companies hardly need a network consultant who is motivated to earn a commission on a certain vendor's technology. Network consulting and product sales can lead to a scenario where the proposed solution is built around a profitable technology rather than the true needs of a client. Progent eliminates these dilemmas by offering only services instead of products. This enables Progent to match IT expertise with the best needs of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of technical background, fine tuned remote support software, and understanding of corporate IT allow offices to escape the pitfalls associated with excessive reliance on smaller service firms, independent freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

How Does My Business Start Getting Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.



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