Fast and Affordable Remote Support for Chicago Networks
Fast Phone Support for Chicago SystemsFor organizations in Chicago or anywhere in the state of Illinois, Progent provides remote help for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have provided online support to companies in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to solve complex infrastructure problems, as well as the assistance of CISSP-qualified cybersecurity experts to handle high-level security design and diagnostic jobs.

Progent's online support engineers provide exceptional leverage because they possess the practical background and have access to the sophisticated technology required to resolve the majority of information system issues rapidly. Efficient support reduces direct costs since service calls accumulate minimal billable consulting minutes. Online help also avoids the expense of sending a consultant to your location. Your organization benefits even more with incidental costs by minimizing or eliminating system downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's extensive remote technical support experience is particularly important in environments that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be useful.

Progent's billing policy for remote support is structured to stretch your network support dollar. Progent bills by the minute for phone consulting, so you are billed only for the support that you actually get. In contrast to typical remote service companies, Progent imposes no initialization fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing eliminate situations where fast repairs manage to turn into large invoices. Progent's penchant for handling problems efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered an array of optimized technologies and field-tested methodologies which ensure the highest degree of efficiency for online consulting and troubleshooting for IT networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the engineers of Progent's online support team to communicate with your computer system without compromising network security.

Progent's powerful service database application maintains thorough records of all service that Progent's clients have been provided. Progent's staff consultants have access to the history of assistance rendered to each customer by any Progent engineer. This archive of anomalies and repairs is structured as a readily retrievable support database that enables Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support grows over time. Progent's extensive list of certifications and close associations with important vendors including Cisco and Microsoft open up additional extensive technical support knowledge bases and allow fast access to manufacturers' in-house support staff with the result that Progent's remote service specialists can find the most efficient solutions promptly.

Remote technical services offered by Progent to clients in Chicago and throughout the state of Illinois include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price managed services intended to enable small and mid-size businesses to utilize the same best-of-breed technology used by many of the industry's leading corporations. The ProSight portfolio of network monitoring and management services covers all key facets of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the complete threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your company's unique needs and that allows you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital data, applications and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to deliver web-based management and world-class security for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating tedious management activities, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating appliances that need critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so that all potential problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you’re planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your core network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security regulations, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's preparedness either to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient security and backup/recovery environment that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the services of seasoned online consulting experts for contract IT programs. Billing charges for longer-term development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology allows customers to complete critical projects within budget and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support alternatives for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent’s Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progent’s shared Help Desk service is a collaborative support solution based on the leading professional services automation tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Help Desk Call Center staff of experienced information technology consultants provides your workers in Chicago or anywhere in the state of Illinois fast communication with an effective technical support resource with substantial background delivering telephone-based help and remote troubleshooting for networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk recognition as a solid enabler of company efficiency, and Progent's aim is to solve rather than just annotate IT problems.

  • Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Consulting Group offers phone-based professional consulting expertise and education in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, programming, and training for familiar Microsoft applications such as CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's consulting, custom programming, and education offerings, visit Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Chicago, or anywhere in the state of Illinois, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM for your business so your IT maintenance is proactive and automated. By uncovering looming trouble spots before they evolve into full-scale emergencies, automated monitoring can head off stressful and costly information system breakdowns. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments that support a combination of operating systems.
How Your Chicago Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Chicago or throughout the state of Illinois, Progent's online network support engineers can deliver professional and economical IT support the instant your company needs it. Long experience providing remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune online access tools to repair network problems rapidly while avoiding the expense and lost time associated with in-person support visits.

Even if your Chicago company has a local independent support technician or employs a full time organization that can handle day-to-day network issues, Progent’s Microsoft certified engineers are available to provide a convenient and transparent virtual extension of your on-site resources for situations when your regular service personnel either lack the bandwidth or the knowledge to handle unexpected system emergencies or especially complex integration problems.

Features of Progent's Online Network Support for Chicago
Progent's phone help, Internet-based repair, network security consulting, and network administration services give offices in Chicago or anywhere in the state of Illinois unparalleled leverage for your IT budget. Whether you require occasional phone support and Internet-based network repair or ongoing Help Desk call center services and system management, Progent's professionals can deliver your business enterprise-level IT support while permitting you to eliminate the expense and administration overhead of running a full-service internal IT organization. Highlights of Progent's online help services include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of technical background, refined support tools, and familiarity with enterprise networking allow offices to escape the limitations associated with exclusive dependence on smaller service firms, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by providing:

How Does Our Company Start Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.