Fast and Affordable Remote Technical Support for Chicago Computer Networks
Urgent Remote Technical Support for Chicago SystemsFor companies located in Chicago or anywhere in the state of Illinois, Progent provides remote technical support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to solve challenging networking problems, as well as the services of CISSP-qualified cybersecurity experts to help with advanced security architecture and diagnostic issues.

Progent's remote support engineers offer excellent leverage because they possess the practical background and have access to the sophisticated tools needed to resolve most information system problems quickly. Efficient support lowers immediate expenses since service calls use up fewer chargeable minutes. Remote support also avoids the expense of dispatching a consultant to your office. Your organization saves even more with indirect costs by minimizing or eliminating network outages and associated costs due to business disruption, upset clients, unproductive workers, and distracted executives. Progent's extensive remote technical support experience is especially important for businesses that are dependent on public clouds for vital network infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be useful.

Progent's billing model for remote support is designed to stretch your network support investment. Progent bills per minute for phone consulting, so you are invoiced exclusively for the services that you actually get. Unlike many online support organizations, Progent asks for no startup charge or minimum payments. Progent's one-minute billing unit and simple policy for billing avoid situations where quick repairs somehow turn into substantial tabs. Progent's penchant for dealing with problems quickly means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned an array of customized technologies and field-proven methodologies which promote the highest degree of efficiency for online engineering help and troubleshooting for computer networks of all sizes. Progent offers safe VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's online support team to connect to your network without breaching network security.

Progent's advanced service database application maintains comprehensive records of the support that Progent's clients have received. Progent's team engineers have the benefit of the details of services provided to every Progent client by every consultant. This archive of anomalies and fixes is stored as a conveniently searchable internal knowledge base that allows Progent's remote support experts to share their knowledge company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's extensive list of accreditations and close associations with key vendors including Cisco and Microsoft open up other massive support knowledge bases and permit fast response from manufacturers' in-house support staff so Progent's remote consulting experts are able to find optimal solutions promptly.

Remote support provided by Progent to customers in Chicago and throughout the state of Illinois include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions used by many of the industry's leading enterprises. The ProSight series of outsourced network management services covers all critical aspects of modern networking including email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the complete malware attack lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with legal and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital data, applications and VMs that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and debug their connectivity hardware like switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need critical updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any looming issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can save as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an unbiased evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your essential network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's preparedness either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup/recovery system that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for special IT projects. Progent's charges for ongoing development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology allows customers to execute critical projects economically and on schedule. Progent's special online engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk programs for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are ideal for businesses who lack the budget to create an internal Help Desk Call Center but who want fast response from an effective Help Desk with proficient telephone support plus the expertise to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and serves as a transparent supplement to your existing Helpdesk resources. Progent's Virtual Call Center can operate as a an escalation option for the toughest technical challenges, or be ready in hectic situations when your ordinary support engineers are swamped.

    Progent's Help Desk Call Center staff of veteran information technology consultants provides your computer users in Chicago or anywhere in the state of Illinois instant communication with an effective support group with extensive background providing telephone-based help and remote repair service for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Call Center perception as a major contributor to company efficiency, and Progent's goal is to solve rather than just record technical problems.

  • Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Experts Team offers online and in-depth consulting support and education in special business application fields that include ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting, customization, and training for familiar Microsoft applications including Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's expertise, custom programming, and training services, go to Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver businesses in Chicago, or anywhere in the state of Illinois, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager for your environment so your computer maintenance is proactive and automated. By detecting potential trouble spots before they grow into crashes, proactive monitoring can ward off disruptive and expensive network breakdowns. Progent can also provide help with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems that support a combination of platforms.
How Your Chicago Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent online help with Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Chicago or anywhere in the state of Illinois, Progent's phone-based computer support specialists can provide effective and cost-effective IT support the instant your organization requires it. More than a decade of delivering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to refine remote access technology to fix IT problems rapidly while eliminating the cost and lost productivity that comes with on-premises service calls.

Even if your Chicago office has a local freelance support technician or employs a full time organization that know how to deal with day-to-day computer issues, Progentís Microsoft and Cisco certified consultants can still offer an easy and seamless virtual expansion of your local resources for situations when your usual IT support personnel either lack the availability or the expertise to resolve sudden system emergencies or particularly complicated integration projects.

Advantages of Progent's IT Support for Offices in Chicago
Progent's remote technical help services allow your Chicago business to enjoy the advantages of on-call, enterprise-level IT support without the cost of managing a full-time IT organization. Your information system will acquire added strategic value by being increasingly available, efficient, and secure. Benefits to your company include:

  • Seamless virtual expansion of your on-site IT resources
    With most organizations in Chicago and throughout Illinois, nearby network service providers, whether made up of independent consultants or an in-house maintenance staff, can handle the majority of network issues. On the other hand, IT crises may occur when local resources are too busy or absent, and some problems may be associated with technology that is unfamiliar to your onsite support personnel. In these situations, Progent's online support experts offer a convenient, fast, and affordable solution to augment your regular help and to convey valuable information to increase your capability to resolve downstream issues locally.

  • Less Dependence on Individual Consultants
    For network support, smaller offices commonly rely on individual freelance consultants. While independent service people have less overhead than big consulting companies and can afford to charge lower rates, they are occasionally overextended, making it impossible to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, sick, on a trip, or in class, the absence of backup personnel may force your company to wait for assistance during an IT crisis. As your company expands, system downtime and problems with vital applications become more costly. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent offers an on-call source of backup service experts to insure your IT system stays available.

  • Build a Solid Foundation for Seamless Expansion
    Organizations often start with an IT system implemented on a modest budget. Without a proper infrastructure, slap-dash repairs can get thrown onto an unstable foundation. As a network grows, reliability and scalability issues can impede the success of the business. These badly designed systems require careful analysis, intelligent strategic planning, and extensive technical knowledge to upgrade to a network architecture able to offer the solid foundation to handle critical business requirements and facilitate future expansion.

  • Interact with Solution Providers Rather Than Technology Vendors
    Smaller offices need guidance and technical education to navigate through an ever more complicated maze of product options available for promoting business success and enhancing efficiency. These companies hardly need a network engineer who is attempting to sell a specific vendor's technology. Network consulting and product selling can lead to a situation where the recommended solution is built around a profitable technology instead of the true requirements of a client. Progent eliminates these dilemmas by offering just services instead of products. This allows Progent to align technical consulting with the best interests of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of IT expertise, refined support tools, and understanding of enterprise networking enable companies to avoid the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited internal IT help.

Progent stands out by offering:

How Does Our Company Start Receiving Remote Technical Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.