Immediate Online Technical Support for Chicago Illinois Information Networks
Immediate Online Consulting for Chicago NetworksFor organizations located in Chicago Illinois, Progent offers online help for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have provided online troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to help with complex infrastructure issues, as well as the assistance of CISA and CISSP-qualified cybersecurity consultants to handle advanced security architecture and diagnostic issues.

Progent's online support experts provide exceptional value because they possess the real-world background and have access to the sophisticated tools necessary to resolve the majority of network issues quickly. This reduces direct costs since service calls accumulate fewer billable minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your company benefits even more with incidental costs by reducing or avoiding network outages and related losses resulting from business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced online consulting know-how is particularly valuable in environments that rely on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an alternative.

Progent's pricing model for remote help is designed to leverage your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are charged only for the services that you actually get. Unlike many online service organizations, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for billing do away with situations where fast solutions somehow end up as large tabs. Progent's penchant for solving problems efficiently means your business saves money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a collection of customized tools and field-proven processes that ensure the highest level of effectiveness for online technical support and troubleshooting for computer systems of all sizes. Progent provides secure VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the consultants of Progent's online support team to connect to your computer system remotely without breaching system security.

Progent's advanced service database system maintains thorough documentation of all support that Progent's customers have been provided. Progent's staff consultants have the benefit of the details of all help rendered to every client by every consultant. This database of anomalies and resolutions is stored as a readily accessible internal database that allows Progent's remote technical professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's support services grows daily. Progent's high-level accreditations and close associations with key industry leaders such as Cisco and Microsoft make available other extensive support databases and permit priority response from manufacturers' in-house support staff so Progent's remote consulting experts can arrive at the best solutions in the least time.

Online services offered by Progent to clients in Chicago Illinois include:

ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price services designed to allow small and medium-size businesses to benefit from the same advanced IT solutions deployed by some of the world's top corporations. Progent's ProSight series of outsourced network management services covers all key aspects of modern networking such as email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the complete threat progression including filtering, identification, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also assist you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical data, apps and virtual machines that have become lost or corrupted due to component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security vendors to provide web-based management and world-class protection for all your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, optimize and troubleshoot their networking appliances such as switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding appliances that require critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network operating efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management staff and your Progent engineering consultant so that all looming issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you’re planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an objective assessment of the health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with data security standards, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's ability either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current cybersecurity posture and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup/recovery system that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent offers the skills of world-class remote consulting experts for special IT projects. Progent's rates for ongoing consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these special areas of computer technology allows customers to execute critical initiatives economically and on schedule. Progent's special online engineering services include:

  • Call Center Expertise
    Progent's Help Desk Call Center support programs for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that manages all facets of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's regular desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve complex issues.

    Progent's Help Desk Call Center consulting support can guide you in establishing an effective new Help Desk Call Center or revamping your current one, selecting or modifying Call Center software to address the special requirements of your business, or providing temporary phone support personnel to work with your internal Help Desk resources to handle high-demand scenarios like software migrations, mass upgrades, or installing brand new business software.

    Progent's Help Desk team of experienced network experts offers your clients in Chicago Illinois rapid contact with a dependable support group with extensive experience providing telephone-based support and remote troubleshooting for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Call Center perception as a crucial driver of company efficiency, and Progent's aim is to solve rather than simply annotate network problems.

  • Business Applications Services: Training, Development, and Integration
    Progent's Applications Experts Group provides phone-based and in-depth engineering support and training in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for familiar Microsoft applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's expertise, programming, and education services, refer to Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of System Center 2016, extend or optimize an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers companies in Chicago Illinois online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager for your business so that your IT maintenance is proactive rather than reactive. By exposing emerging issues before they evolve into full-scale emergencies, automated monitoring can minimize stressful and expensive network crises. Progent can also use system monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or networks that incorporate multiple OS platforms.
How Your Chicago Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Chicago Illinois, Progent's phone-based network support engineers can provide professional and economical system support the moment your company has to have it. More than a decade of providing online tech support has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine remote access technology to repair IT problems rapidly while eliminating the expense and lost time associated with on-premises service calls.

Even if your Chicago organization relies on a regular independent support technician or maintains an in-house IT staff that know how to handle typical computer issues, Progent’s Microsoft and Cisco certified consultants can still offer an easy and seamless remote expansion of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the expertise to fix unexpected system crises or especially complex integration projects.

Advantages of Progent's IT Support for Companies in Chicago Illinois
Progent's online network troubleshooting services allow your Chicago business to enjoy the advantages of timely, enterprise-class IT support without the cost of maintaining an in-house IT organization. Your information system will derive greater business worth by being increasingly reliable, productive, and protected. Advantages to your company include:

  • Convenient remote extension of your on-site support resources
    For most offices in Chicago Illinois, local network service resources, whether consisting of freelance consultants or an in-house maintenance staff, can take care of the majority of technical issues. However, major troubles may strike when your regular support personnel are overstretched or absent, and some problems may involve technology that is unfamiliar to your onsite service personnel. In these cases, Progent's online support experts give you an easy, quick, and budget-friendly way to augment your regular help and to convey valuable knowledge to increase your capability to resolve future issues in-house.

  • Reduced Dependence on Freelance Consultants
    For IT support, smaller offices commonly depend on individual freelance consultants. Although independent consultants have smaller overhead than big support firms and can afford to charge lower rates, they are often overextended, making it difficult to respond quickly to crisis situations. If an independent service provider is busy with another customer, ill, on vacation, or in training, the lack of reserve help may require your company to go without help during an IT crisis. As your network expands, system downtime and problems with vital applications are more costly. The budget you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides an on-call source of backup service expertise to insure your network remains up and running.

  • Build a Solid Foundation for Smooth Growth
    Companies often start with an information architecture implemented on a modest budget. Lacking a scalable framework, slap-dash repairs often get thrown on top of a shaky foundation. When a network grows, reliability and scalability problems can hinder the success of the business. These poorly built systems require careful assessment, smart strategic planning, and extensive technical knowledge to evolve to a network architecture able to provide the stable foundation to meet current business requirements and facilitate future growth.

  • Interact with Solution Providers Instead of Product Resellers
    Smaller businesses need advice and technical education to negotiate an increasingly complicated array of technology alternatives available for accelerating business growth and improving productivity. Businesses do not need a network consultant who is trying to resell a specific vendor's products. Network support and product sales can lead to a scenario where the recommended solution is built around a predetermined technology rather than the true requirements of a business. Progent avoids these conflicts of interest by selling just services rather than products. This allows Progent to align technical consulting with the real needs of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of IT knowledge, refined remote support software, and familiarity with enterprise networking enable offices to escape the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

How Does My Business Begin Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.



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