Immediate Online Help for Chicago Computer Networks
For organizations located in Chicago or anywhere in Illinois, Progent offers remote technical support for computer systems based on Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online support to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to handle complex networking issues, as well as the services of CISA and CISSP-qualified security experts to help with advanced security architecture and troubleshooting issues.
Progent's remote technical support experts provide exceptional leverage because they have the practical background and are equipped with the sophisticated technology needed to solve the majority of network problems quickly. Efficient support lowers immediate expenses since service calls require minimal billable minutes. Remote help also avoids the expense of sending a consultant to your site. Your company saves additionally in incidental expenses by reducing or eliminating network outages and related losses due to business disruption, upset customers and vendors, idle employees, and de-focused management. Progent's extensive online technical support expertise is particularly important for businesses that rely on public clouds for vital network infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an option.
Progent's billing model for online help is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you owe just for the support that you receive. In contrast to many online service companies, Progent imposes no startup surcharge or minimum payments. Progent's one-minute granularity and clean model for billing avoid situations where speedy. minor solutions manage to turn into substantial tabs. Progent's skill at handling problems efficiently means you saves cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered a set of customized technologies and field-proven methodologies which promote the maximum degree of effectiveness for remote engineering help and repair for IT networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's online support team to connect to your company's computer system remotely without violating corporate security.
Progent's advanced service reporting application stores extensive records describing the service that Progent's clients have received. Progent's authorized engineers have the benefit of the history of support delivered to every Progent customer by every Progent engineer. This archive of issues and resolutions is structured as a conveniently exploitable support database that enables Progent's remote technical engineers to communicate their experiences company-wide to make sure that the value of Progent's support improves over time. Progent's advanced certifications and close relationships with important technology companies such as Cisco and Microsoft make available additional extensive technical knowledge bases and allow fast response from vendors' in-house support staff with the result that Progent's online consulting experts are able to come up with the most efficient resolutions in the least time.
Remote services offered by Progent to businesses in Chicago and throughout the state of Illinois include:
Authorized Windows Expertise
Progent's Microsoft-premier remote service experts offer computer problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can help you with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange Server 2016 migration, Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and integration, SharePoint 2016 migration expertise, Microsoft Skype for Business migration support, Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a wide array of cost-effective desktop services to help you company to install, integrate, repair, and administer workstations and laptops based on Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 migration support services plus Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the administration of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the premier recognition for network infrastructure professionals, and certifies a consultant's network technology knowledge at the master level. Cisco CCIEs can deal with even the most stubborn issues surrounding network planning, deployment, management, compliance, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing anomalies with Cisco IOS network management utilities and developing workarounds or identifying program updates. CCIEs are an exceptional value since their deep experience allows them to fix problems rapidly. In typical cases, less qualified consultants can wrestle for hours or days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE consultants can interface to your computer system by means of state-of-the-art remote troubleshooting technology to provide fast, safe, and economical diagnosis and remediation.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's popular family of infrastructure appliances by offering consulting services such as:
CISM and CISSP Certified Network Security Experts
Progent's certified CISM and CISSP cybersecurity consultants can provide a range of security solutions that can strengthen the immunity of your Microsoft Windows, macOS and OS X, Linux network against assaults or help your business to clean up quickly following a damaging penetration. Security support services available from Progent include: comprehensive data security analysis utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid recuperation from malicious attacks; integrating firewalls; establishing safe mechanisms for off-site and mobile connectivity; guarding your email system from viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting support to help companies of all sizes connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that seamlessly combine local resources along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable runbook for recovering applications and services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and fixes and can generate reports to confirm full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help your organization to plan, configure, test and maintain a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud solutions that deliver maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation regardless of the physical components making up the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide remote support services to cover a broad array of information technologies including network architecture, email systems, system and process security, plus UNIX and Windows coexistence. For server consolidation and easy administration in environments that include Linux and Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also help with migration from older systems to Microsoft Windows or Linux-powered solutions. Progent's team-oriented approach to resolving network issues enables fast escalation, when required, to engineers with task-relevant expertise to tackle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers service costs.
Major Linux platforms for which Progent offers expert support include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate services designed to allow small and mid-size organizations to utilize the same best-of-breed IT solutions used by some of the world's top corporations. Progent's ProSight line of outsourced network management services addresses all critical areas of modern networking including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to address the complete threat progression including protection, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with legal and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also help you to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital data, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to deliver web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that need critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management staff and your assigned Progent consultant so any looming issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's ability either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT projects. Progent's rates for longer-term consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these special areas of information technology allows clients to complete critical initiatives within budget and on time. Progent's special online consulting solutions include:
How Your Chicago Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Support
Progent's Help Desk service offerings for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide small organizations a complete solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle challenging problems.
Progentís shared Help Desk services make it possible for your IT organization to split the load for Help Desk support transparently between your IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative support solution based on the leading professional services automation tool for handling service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk staff of veteran network professionals offers your customers in Chicago or anywhere in the state of Illinois fast communication with an effective network service group with years of background offering telephone-based help and remote repair service for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk recognition as a solid contributor to company productivity, and Progent's aim is to fix rather than merely track network issues.
- Business Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Experts staff offers phone-based advanced consulting expertise and education in special application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and education for familiar Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's consulting, custom programming, and training services, visit Progent's Applications Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a previous version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Chicago, or anywhere in the state of Illinois, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to fit your business so that your network maintenance is proactive rather than reactive. By spotting potential issues before they result in network outages, automated monitoring can avoid disruptive and costly network failures. Progent can also assist with network monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or networks powered by a mix of OS platforms.
To get in touch with Progent about urgent online expertise with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent.
For companies and startups in Chicago or anywhere in the state of Illinois, Progent's phone-based computer support specialists can provide effective and cost-effective IT help the moment your organization has to have it. Long experience providing remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune online access technology to fix IT problems quickly while eliminating the expense and lost productivity that comes with in-person service calls.
Even if your Chicago office deals with a regular independent support technician or employs a full time organization that can deal with the majority of network issues, Progentís Microsoft certified consultants are available to provide an easy and transparent remote expansion of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to address sudden system emergencies or especially complex integration projects.
Details of Progent's Online Network Support for Chicago
Progent's phone support, remote repair, network security consulting, and system administration services give businesses in Chicago or anywhere in the state of Illinois the greatest leverage for your support budget. Whether you require one-time telephone help and Internet-based troubleshooting or ongoing Help Desk services and network management, Progent's professionals can deliver your office world class network support while permitting you to eliminate the expense and administration overhead of carrying a full-service internal IT organization. Key features of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can deliver fast and economical expertise to companies in Chicago and is also ideal for networks in more remote areas of Illinois that have a limited supply of technicians with proven experience supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the use of a broad range of Microsoft support utilities, technical information, and continuing training.
- By the Minute Rates to Reduce Expenses
Progent offers remote help on a minute-by-minute basis, so you are charged only for the support you use. Progent requires no minimum charge for online service and asks for no periodic subscription fee for services delivered during normal working hours. This protects you from facing big bills for routine repairs.
- Availability of Cisco Certified Network Design Specialists
Progent's registered experts for Cisco can provide help from on-staff specialists with experience in planning, deploying, and supporting networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, reliable, and secure connectivity for fixed and mobile networking.
- Application Experts Group
Progent's core support services include technology integration, MS Exchange Server expertise, corporate security planning, and Co-managed Help Desk services. Progent's Application Experts group offers in-depth consulting support in critical business applications. Help available from the Application Experts Group includes:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Project Expertise
Microsoft Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Solutions
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and SQL Server 2014 Software Development and Debugging
Oracle Management and Software Development
MySQL Project Management and Application Design
Apple Mac Integration
Amazon MWS Application Development
By providing a convenient one-stop resource for network generalists and application experts, Progent can deliver timely, cost-effective, and comprehensive IT solutions that fit the unique needs of your business.
- State of the Art Remote Access Software
Secure remote connectivity permits Progent's support experts to observe precisely what your users see. This makes it possible to produce fast solutions to problems that might otherwise demand a costly onsite service call. State-of-the-art online connectivity tools and experienced technicians together allow Progent to repair most IT issues quickly and affordably. Progent is an industry leader in online support and remote network analysis.
- Compatibility with Popular VPN Products
Progent supports secure VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to access your system remotely without weakening system security.
- Round-the-Clock Service for Maximum System Uptime
For businesses with line-of-business applications, Progent can provide optional 24x7 online technical services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager 2007, this offering can help produce maximum system uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are intended specifically for budget-constrained companies whose workers require immediate recourse to a Help Desk Call Center with expert phone support and full escalation ability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of IT knowledge, fine tuned support tools, and familiarity with corporate IT enable businesses to avoid the pitfalls associated with excessive reliance on smaller service firms, individual freelance service providers, or limited in-house IT help.
Progent stands out by providing:
How Does Our Company Start Receiving Online Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified consultants average longer than a decade of hands-on professional experience, at the forefront of IT support, executing a wide variety of IT tasks for a large mix of clients. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting personnel. This means that you get not only expert technical skills, but also a support engineer with proven methods for applying technical knowledge to solve real-world network problems efficiently.
- Value Pricing
Progent's pricing model is to charge for phone service and in-person visits per minute. Consequently, you owe just for delivered support. Progent does not impose a higher rate for after-hours or urgent service, and within California or in regions where Progent offers in-person service, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and asks no retainer for services delivered during normal working hours. Many service firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick repairs so you won't be tempted to allow simple problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small service organizations who offer scant documentation or specifics of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support reports transmitted by each staff member to every client. The practice of documenting and archiving service activity results in more effective service and eliminates a variety of typical misfortunes such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only consulting companies to offer round-the-clock network monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By uncovering potential problems before they cause lost productivity, system monitoring can keep your IT network from stressful and costly availability losses.
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.