Progent is an authorized Hornetsecurity/Altaro partner and can plan, configure, and manage an implementation of 365 Total Backup to protect your Microsoft 365 mailboxes, files residing within your organization's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows-powered laptops and desktops.
ProSight LAN Watch is Progent's server and endpoint monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so all potential issues can be resolved before they can disrupt your business.
Progent's seasoned ransomware recovery experts can assist your business to reconstruct an IT network damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Nephilim.
Progent's Microsoft certified consultants can help you design and implement a smooth in-place Microsoft Exchange 2007 migration plan that minimizes network downtime, simplifies long-term support demands, and makes your Exchange Server 2007 easy to manage. For complex multiple server or multi-location upgrades, Progent has the experience to finish your project rapidly and economically. Progent's Microsoft Exchange Server 2007 support, troubleshooting, and design offerings include assistance with the integration of outside vendor enhancements of Microsoft Exchange Server 2007 and the creation of unified messaging implementations powered by Microsoft Exchange 2007 Server.
Progent's pricing policy is to bill for phone support and on-premises visits per minute. As a result, you are charged just for delivered services. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in regions where Progent offers in-person support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and asks no retainer for services provided during normal business hours. Many service firms demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you will not be forced to allow simple problems to fester.
Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP Certification through rigorous examination and extensive work with information security design. ISSAP consultants have in-depth understanding of access control systems and techniques, telecommunications and network infrastructure protection, cryptography, needs evaluation, business continuity and disaster recovery planning (DRP), and physical security integration. Progent's ISSAP-premier security experts can assist your business with all phases of secure network architecture.
Progent's Cisco-certified wireless networking experts can provide remote and onsite consulting and support services to help you to design, configure, manage, tune, and repair wireless deployments that incorporate Cisco's Meraki access points. Progent's consultants can also help you to design and implement hybrid environments that integrate on-premises and cloud-based resources and that provide seamless connectivity, advanced security and compliance, streamlined management, and dependable performance for all your mobile and desktop devices.
Barracuda's value-priced CloudGen Firewall devices combine web filtering, safe remote access, SSL VPN, secure SD-WAN, and Zero-Trust protection along with centrally managed and monitored services across your entire enterprise including on-premises, cloud, and hybrid network architectures. Public clouds supported include Azure, AWS, and Google Cloud Platform (GCP). Progent can deliver the skill to serve as your go-to source for technical help, maintenance, education, and cybersecurity expertise.
Progent's seasoned team of network consultants and application specialists have extensive background delivering online and on-premises support for organizations of any size who want to incorporate Android phones and tablets into their information systems so that users can be productive while on the go. Progent offers the range of skills to solve technical issues that span multiple manufacturers and that represent a combination of legacy and up-to-date technology. Progent provides cost-effective online consulting to assist you with any aspect of planning, implementing, managing and maintaining your Bring-Your-Own-Device (BYOD) solution. Progent can deliver occasional support to help you to resolve particularly stubborn technical problems, or Progent can provide comprehensive project management support to help you finish strategic IT initiatives on schedule and within budget. Progent can assist with local, cloud-based, or hybrid networks and can provide support for operating systems, applications, management tools and hardware infrastructure. Progent also can provide customized group or individual classes to show you how to manage and use Android phones to maximize their business value.
Progent's Experts Team offers consulting in important areas including Apple OS integration and applications; Consulting for Linux-based, UNIX-powered, and Sun systems; Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management consulting; Line-of-business and vertical application support; CIO, business analyst, and project logistics outsourcing; Custom applications design and integration; Web, electronic business, Electronic Data Interchange, and customer information portal development and integration; DBM support and efficiency help; Business information expertise; and Telecommunications systems support.
Progent's Microsoft-certified consultants offer businesses of any size consulting, troubleshooting, and development expertise for Microsoft SharePoint Server and SharePoint Online. SharePoint is an enterprise solution that utilizes web technology for efficiently connecting people, teams and information. SharePoint offers a common location for your employees or clients to connect to, manage, distribute and manipulate relevant information, files, and software and to interact with one another. SharePoint allows faster and more intelligent decisions, more efficient sharing across teams and more economical business practices. Windows SharePoint Services connect employees, clients, workgroups and major tasks with the knowledge they've developed in a way that makes data easy to find, download and re-use. Progent's SharePoint experts can assist you to support your existing SharePoint ecosystem or migrate to the latest version of SharePoint Server or to SharePoint Online.
Microsoft Dynamics 365 Business Central (previously, formerly} branded Microsoft Dynamics NAV and Navision) provides small and midsize businesses a unified soultions for financial management, inventory control, operations control, capacity planning, purchasing, sales and marketing, demand forecasting, and business reporting. Progent's Dynamics Business Central experts can assist your organization to maintain your legacy Dynamics NAV environment or upgrade efficiently to a cloud-hosted, on-premises, or hybrid deployment model.
Progent's UNIX platform support services provide small companies and developers assistance with administering and supporting UNIX, Linux or Solaris systems that operate with Microsoft-powered technology. Progent can give your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISA certification. This broad range of experience provides you with an easy one-stop source to help you build and maintain a secure and robust cross-platform connectivity and communications environment that allows UNIX and Microsoft interoperability by integrating MS Windows with major variants of UNIX including Apple Mac OS X, Solaris, IBM AIX, Hewlett Packard HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or leading Linux derivatives such as RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware.
Progent's Microsoft-certified Windows Server 2000 experts can provide network support and IT consulting services for the complete family of Microsoft .NET Servers, Windows 2000 Server, and Microsoft Windows Server 2003. Progent's Windows 2000 Server integration, optimization, and support services include network design, installation, documentation, on-site and remote technical support, Call Center outsourcing, expert security analysis, full service outsourcing, and cost-effective co-sourcing.
Progent's Cisco wireless IP phone configuration consultants offer online and onsite support to help you create and maintain a Cisco Wi-Fi IP phone solution by delivering services that can range from debugging the configuration of a wireless IP phone or AP to providing comprehensive project management outsourcing or co-sourcing for updating the Wi-Fi architecture of a campus.
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior machine learning technology by SentinelOne to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to address the entire malware attack progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks.
Progent's ProSight portfolio of managed IT services are intended to offer organizations who have small in-house network administration and support teams with affordable help from world-class management tools and technical experts. Advantages of the ProSight line of managed IT services include flat-rate IT maintenance costs, automation of common management processes, ongoing absorption of the latest information technology, graceful transition from legacy systems to current solutions, close alignment of computer technology with business goals, guidance from seasoned network experts, and freeing up management to focus on business issues rather than fast-evolving network technology.
Microsoft Windows Server 2008 R2 offers high levels of speed, protection, fault tolerance, scalability, and versatility that improve output of on-site, remote, and mobile users. Progent's Microsoft-certified professionals can provide cost-effective remote engineering, technical support, and training services to assist your company to design, execute, and maintain Windows Server 2008 R2 in order to add substantial strategic value to your information system.
Progent's temporary IT staffing services enable organizations to respond to the need for IT professionals without dealing with the costs and delays associated with identifying and hiring reliable technical help and without increasing your permanent head count.
Progent's webinars provide small businesses the affordability, ease, and flexibility of web-based learning and the proven training methods of experienced teachers who employ advanced collaboration software to simulate real-time, participatory classes. Progent can provide remote education for key desktop applications including elements of Microsoft Office such as Office Excel, Word, Publisher, and Outlook: Microsoft Dynamics accounting and management information solutions including Microsoft Dynamics GP; as well as other popular desktop applications like Adobe Photoshop, Acrobat Writer, and Crystal Reports.
Progent's Microsoft-certified experts can help you rationalize the economic justification for implementing SharePoint Portal Server 2007, advise you on the most appropriate version of SharePoint Portal Server for your circumstances, offer setup and integration expertise, help you to install MS SQL Server as a back-end database, optimize your network integrity, integrate your standard and custom application programs to work with SharePoint Server 2007, design a company-wide security plan that includes portal technology, and deliver troubleshooting and Help Desk support.
Progent delivers the help of Microsoft and Cisco-Certified network support experts to show customers economical alternatives to help businesses maximize the value of Microsoft and Cisco technology. For networks that range from small offices to large corporations, Progent's network engineers can show you how to enhance your network's e-mail infrastructure, security, reliability, throughput, and network management.
Progent's Cisco CCIE Wi-Fi network consultants can provide online or on-premises configuration and debugging services to assist your organization to plan, implement, update, tune, manage and troubleshoot Aironet wireless AP environments of any size or architecture. Progent's Cisco wireless controller experts can also help you to integrate your wireless ecosystem with your wired network infrastructure and cloud-hosted resources to create an enterprise-wide connectivity foundation that is simple to administer and expand. Progent also can provide affordable Wi-Fi site surveys to help you to decide the most efficient selection, location and setup of Aironet Wi-Fi APs to accommodate your unique office layout, building structure, and anticipated network traffic.
For more than two decades, Progent has provided affordable IT design, integration, debugging, security services, and development for information networks of all sizes.
Progent's ProSight Email Guard solution uses the services and infrastructure of top information security vendors to provide web-based control and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall.
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Progent's Microsoft-certified consultants can assist organizations of all sizes to adhere to best practices to configure SCVMM 2012 hosts, fabric, storage, and libraries; design, implement, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for comprehensive monitoring. Progent can assist you to upgrade from an older edition of SCVMM or from a third-party management platform, and Progent can assist you to enhance and repair your existing SCVMM environment to make sure you get the highest possible return on investment.
Progent's Wi-Fi site survey services help you to plan, install and troubleshoot a Wi-Fi LAN optimized for your environment, providing your business a WLAN that delivers the reception, performance, capacity, data protection, and roaming capability your business requires.
Microsoft Forefront Threat Management Gateway builds on the powerful security capabilities of Microsoft Internet Security and Acceleration Server 2006 and offers a easily managed Internet gateway that acts as a one-server solution for a variety of security features including an application layer and network layer firewall, URL monitoring and filtering, malware inspection, intrusion protection, reputation services, VPN control, and HTTP/HTTPS inspection. Forefront Threat Management Gateway 2010 includes advanced web security reporting features, permits customized reporting powered by SQL Server, integrates with Active Directory to simplify policy enforcement, and can be operated as a virtual server to cut expenses and improve recoverability. Progent's Microsoft consultants can assist your company to design and execute test and production deployments; interface Forefront Threat Management Gateway with Windows Server 2008 R2, AD, SQL Server, Exchange Server, and SharePoint 2010; set up Forefront TMG 2010 to operate on a virtual machine with Microsoft Windows Hyper-V; and provide ongoing consulting and troubleshooting. Progent's consultants can also assist you to upgrade smoothly to Forefront TMG 2010 from ISA Server 2006 or ISA Server 2004.
Cisco's wireless IP phones are industrial-grade Wi-Fi devices designed for professionals who are mobile within campus, hospitality, health-care or other venues where IT management requires portable phones that provide more administrative control, data security and durability than is possible with the Bring-Your-Own-Device mode of mobile communications. Creating solutions with Cisco's wireless VoIP phones typically requires that you set up and fine tune many key pieces of your wireless infrastructure including wireless access points, switches, Cisco wireless LAN controllers, and network management software. Progent's certified consultants offer remote and on-premises assistance to help you build and maintain a Cisco wireless VoIP phone solution by providing services that range from troubleshooting the configuration of an IP phone or access point to providing project management outsourcing or co-sourcing for modernizing the Wi-Fi architecture of a campus.
Progent's Cisco certified wireless networking experts offer economical online and onsite support for legacy and modern Wave 2 Aironet Wi-Fi access points (APs) and Progent can assist you to design and maintain wireless environments that incorporate indoor and outside/ruggedized Aironet access points.
Progent's Microsoft-certified information technology consultants offer Windows Server 2016 integration consulting to help organizations of all sizes to design and implement a smooth upgrade to Windows Server 2016 and Hyper-V 2016 using a local, cloud, or hybrid deployment model. Progent can assist your company to evaluate the business value of Windows Server 2016 for your environment and can help you with any aspect of planning, deploying, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can assist your organization to benefit from the many new disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, JIT Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.
Progent's Computer Contact Center Outsourcing Services for desktop support are intended especially for small businesses who require immediate access to a Help Desk Service Center with expert phone support and effective escalation capability but who have to operate within a limited network support budget. Key features of Progent's Help Desk Outsourcing Services are Help Desk Call Center Phone Support, Optional Remote Access Support, Initial System Assessment, Problem Escalation, Virtual Helpdesk Support, Per Minute Billing, and Help Desk Call Center Software Recommendation and Deployment.
Progent's software experts have worked for two decades with .NET technologies and the Visual Studio development environment and can build or modernize .NET apps rapidly and affordably.
System Center Configuration Manager 2016 automates software deployment across multiple sites, simplifies compliance settings control, inventories network resources, protects against corporate data leakage, performs network health reporting, allows secure self service, and delivers a common point of control for administering multi-operating system networks running on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consulting team and Microsoft Azure cloud experts can assist businesses of any size with any aspect of designing, implementing, using and troubleshooting a SCCM 2016 solution for on-premises, cloud-based, or hybrid networks.
Progent's Check Point consultants can show you how to choose and configure Check Point Software Firewall utilities and appliances powered by Check Point Software's security platform to provide an affordable and effective security solution for your business network. Progent can also help you configure other Check Point technologies including ZoneAlarm and Check Point UTM-1 appliances with security solutions from other vendors and offer a central source for continuing network support, maintenance, training, and consulting expertise.
Progent's software developers have worked for two decades with .NET tools and the Visual Studio development environment and can create or modernize .NET applications rapidly and affordably.
Stealth intrusion checking is an important part of any comprehensive network security strategy. Progent's security experts can run extensive intrusion checks without the awareness of your company's in-house IT staff. Unannounced penetration testing shows whether current security defense tools such as intrusion detection alerts and event log analysis are correctly configured and consistently observed. Progent can implement ongoing automatic penetration testing to map your internal/external attack surface and to identify ways that vulnerabilities, improper configurations, harvested credentials, overlooked patches, and ill-advised product defaults can be chained together by threat actors into the multi-vector attacks common to the latest versions of ransomware.
Progent's Microsoft-certified consultants can provide in-depth support in deploying, operating and troubleshooting any edition of Microsoft Project Server and can deliver a broad variety of affordable remote support services based on proven best practices to assist businesses of any size to receive all the advantages of this powerful project management solution. Services offered by Progent include solution design, software configuration and migration, setting up safe file and status sharing among local and offsite users, network infrastructure optimization, and customized webinar training classes.
Progent's Microsoft certified consultants offer small and mid-size companies enterprise-grade consulting services for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, allows you to install critical applications quickly and automatically to appropriate users, reduce software costs and adhere to licensing agreements by understanding patterns of usage, improve Windows protection by improving your awareness of vulnerability and by installing targeted updates, manage your mobile workforce through industry standards independent of connection or location, and lower operational expenses by efficiently utilizing the administrative capabilities incorporated into Windows. Progent's SMS engineers can show you how to use SMS economically for automated software and application installation, security patch control, and resource tracking management including program and appliance inventory.
Progent's Power BI consultants can assist your business to plan, install, manage, enhance or troubleshoot your Power BI environment. Progent can also help you to organize your source data for Power BI reports and dashboards. Progent can help you build and manage an on-premises, cloud based, or hybrid architecture for Power BI.
Progent's Disaster Recovery/Business Continuity specialists have extensive backgrounds helping small businesses to reduce system downtime by offering cost-effective remote consulting for disaster recovery/business continuity (DR/BC) planning, high-availability IT design, backup/restore systems, and non-disruptive system maintenance. Progent's business continuity experts can help you to plan and validate an efficient business continuity strategy that matches your business needs and IT budget. Progent's disaster recovery specialists can help you to design, implement, and support resilient technologies such as redundant Internet connectivity, virtualization, clustering, network load balancing, transparent online backup, and geographically dispersed data centers.
Progent's Microsoft and Cisco certified Consultants offer several service programs to help mid-size and large organizations develop a cost-effective and productive internal Computer Support Help Desk Call Center. Progent's consulting services include Return on Investment analysis, process analysis and improvement, management reporting, training of in-house staff, and documentation of procedures. Progent's Software Evaluation and Integration Services help companies sift through the various high-quality Help Desk application programs available and decide which products may be too costly, miss critical functions, or align poorly with your company's business goals. Progent also offers temporary staffing for businesses who want to augment their internal Help Desk team for special projects or to substitute for vacationing or indisposed personnel.
Our compensation model is based on contribution, so similar to being an independent consultant, your income is directly tied to your generated revenue. Some Progent support staff stress lifestyle issues and choose to consult at an easy pace, utilizing our self-determined calendar to follow individual enthusiasms like mountain biking, car racing, skiing, surfing, vacations, or spending private time with family and friends. Others take advantage of the chance to earn major bucks via lots of work and long hours. Progent fully supports both ends of the spectrum and everything in the middle.
Progent offers clients the services of engineers who have been awarded some of the IT industry's most prestigious credentials. Progent thinks that clients have the right to know that their computer service professionals have formal testing as well as broad practical backgrounds so that Progent's customers can use Progent's support with confidence. In many cases, vendor credentials like the Cisco Certified Internetwork Experts (CCIE) confers privileges for substantially superior vendor support than is offered to non-certified service providers, allowing Progent to deliver customers a better class of computer support. In other cases, recognized certifications such as CISSP or ISSEP for network security can aid enterprise clients to demonstrate compliance with regulatory demands by using the services of accredited IT experts.
By using virtual server technology, businesses can operate multiple virtual servers on a single physical server. Virtual server technology enables businesses to gain all the advantages of server isolation, but without the costs associated with buying extra server equipment. Virtualization is also the enabling technology behind private clouds, which provide important advantages including lowering the costs of hardware, facilities, and administration while improving data protection, system reliability, and disaster recovery. Other useful server management options are network monitoring utilities, Microsoft WSUS, and remote server management hardware. Progent's certified server management experts can help you with all aspects of server consolidation and administration to allow your business to contain costs and conserve time.
Progent's certified professionals can help you to assess the business value of Microsoft Windows Server 2012 R2 for your company, develop test environments and migration plans, optimize your infrastructure for local, multi-site, cloud-based, and partial-cloud datacenters, educate your IT management staff, create an enterprise-wide security strategy, automate network administration, assist with application development, and build and validate a DR/BC plan.
Progent's Citrix-certified experts can assist your business to design, install, manage, and troubleshoot a virtualized Windows application delivery and management system based on Citrix XenApp. Progent's Cisco-certified CCIE network engineers can show you how to enhance your network for distributing server and client-side applications, and Progent's remote datacenter support experts can help you to manage and maintain an off-site datacenter that offers high uptime, advanced security, and rapid recovery.
Progent's CISM-certified security staff can show you how to safeguard your Apple Mac network through professional services such as performing security audits, clean up after virus and worm penetrations, setting up firewalls, integrating secure off-site and mobile access, deploying automated software for defense against viruses, spam, and directory harvest attacks, and developing a comprehensive security strategy appropriate for the specific goals of your business network.
Progent's Microsoft-certified professionals can assist you to evaluate the business value of Microsoft Windows Server 2012 R2 for your company, create pilot environments and rollout strategies, optimize your infrastructure for local, multi-location, private or public cloud-based, and partial-cloud environments, educate your IT support team, develop an enterprise-wide security strategy, automate IT administration, assist with application development, and build and validate a disaster recovery/business continuity plan.
Progent's consultants provide expertise in multiple disciplines related to mobile connectivity including system infrastructure, wireless data synchronization, wireless security, mobile email, Windows Mobile, RIM Blackberry, and mobile software development. Progent's certified professionals can save your company time and expense by using their wireless experience to help you choose and integrate wireless access solutions that make sense for your company. Progent can also tune your network infrastructure so that wireless PDAs work more reliably.
Progent's Wi-Fi site survey services assist you to plan, implement and troubleshoot a Wi-Fi network customized for your environment, providing your business a wireless solution that has the reception, performance, capacity, security, and roaming ability your business needs.
Progent can provide rapid remote access to Cisco-certified CCIE networking consultants. Progent's CCIE experts can connect to your network using powerful remote diagnostic utilities to provide quick and economical troubleshooting and remediation of critical network infrastructure problems.
Network monitoring typically consists of observing a network's resource utilization to help identify data traffic backups or troubleshoot hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, license-free monitoring tools that work under Linux and can be used to monitor multi-OS networks where UNIX and Windows coexist. Progent's system support consultants can show you how to take advantage of both these programs to tune and troubleshoot your network. Progent's UNIX support professionals offer small companies and developers assistance with administering and supporting UNIX and Linux systems that work with Windows-based products.
Microsoft 365, previously branded Office 365, is Microsoft's extensive family of client productivity programs and cloud-hosted services offered on a subscription basis. Microsoft 365 programs and cloud services are offered in an array of product bundles intended for markets from students and home offices to enterprises. Progent offers fast and affordable remote access to consultants with in-depth knowledge of Microsoft, Mac, Apple iOS, and Google Android technology. Progent can assist you to evaluate the wealth of subscription plans offered with Microsoft 365 and integrate your information network with Microsoft 365 so you realize top business value. Progent supports cross-vendor environments that incorporate Windows, macOS or OS X, and Linux operating systems. Progent can also help you to create and maintain hybrid solutions that seamlessly combine on-premises and cloud resources.
Altaro VM Backup software from Hornetsecurity offers small organizations a dependable and budget-friendly solution for backing up and recovering Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, remote, distributed, and cloud-hosted environments and also enables cost-effective cloud backup to Microsoft Azure storage. Altaro VM Backup protects against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a broad array of remote or on-premises services to assist you to plan, deploy, manage and debug a comprehensive backup/restore solution based on Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent delivers a managed backup/restore service powered by on Altaro VM Backup.
Microsoft has made a strong effort to enable seamless hybrid networks that integrate Microsoft 365 Exchange Online and local Exchange systems. This permits you to have specific mailboxes located at your corporate datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consulting team can help your organization with any facet of designing, implementing and debugging your hybrid Exchange Online deployment. Progent's Exchange consultants can deliver as-needed support to help you resolve stubborn technical issues and also can provide extensive project management outsourcing to make sure your hybrid Exchange initiative is completed on time and on budget.
Progent can provide cost-effective online access to an Oracle-certified MySQL administrator or application developer and can help organizations of all sizes to integrate and support MySQL within a reliable IT environment that offers advanced performance, expandability, and security. Progent also has proven skill helping businesses port applications from an Oracle environment to MySQL.
For over two decades, Progent's consultants have delivered affordable IT design, integration, troubleshooting, security services, and development for networks of all sizes.
Progent's Co-managed Call Center service allows your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's roster of seasoned technical support technicians and subject matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution based on ConnectWise Manage, the leading shared PSA tool for managing service requests, ticketing, ownership, status tracking, and metrics.
Progent's Ekahau-certified Wi-Fi experts can help you to plan, install, optimize, manage and troubleshoot a Wi-Fi solution optimized for your building. Progent offers remote or onsite expertise for Ekahau Pro for predictive Wi-Fi design and Ekahau Sidekick for onsite RF signal analysis.
Progent's pricing policy is to charge for online support and on-site visits by the minute. As a result, you are invoiced only for delivered support. Progent does not impose a higher rate for after-hours or priority service, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no minimum fee and requires no retainer for services provided during regular working hours. Many support firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's small granularity avoids big bills for fast solutions so you will not be forced to allow minor problems to fester.
If your business computer system combines Solaris platforms with Microsoft Windows, Progent can help you to incorporate your IT resources into a unified environment that permits all your OS platforms to coexist for easy management, transparent information exchange, high availability, enhanced performance, and tight security. Progent's Sun Solaris and MS Windows coexistence assistance offerings feature IT architecture configuration and service, support for Microsoft Windows services for UNIX (SFU), remote network monitoring and management, online technical help and repair, in-person technical support, and Help Desk Call Center support.
Microsoft Exchange Server 2013 includes major improvements to the functionality of Exchange Server 2010 and introduces important innovations plus a revamped structure. These enhancements favorably impact key facets of IT including manageability, high availability (HA), security and compliance, operational costs, teamwork, expandability, performance, cross-version interoperability, and productivity. Progent's certified Exchange Server 2013 consulting experts can assist your organization to evaluate the possible business benefits of migrating to Microsoft Exchange Server 2013, create an efficient validation and rollout strategy, and educate your IT team to manage your Microsoft Exchange 2013 solution. Progent can also provide affordable online support and management for Exchange 2013.
Progent's Microsoft-certified consultants offer computer help and IT consulting services for Microsoft .NET Servers and applications and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progent's support professionals can show you how to plan, deploy, troubleshoot and manage the entire suite of Windows .NET Servers including Microsoft SQL Server 2012, Microsoft ISA Server, Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint, Windows Hyper-V, Microsoft Lync Server, Project Server, and System Center Operations Manager.
Progent's Microsoft and Cisco authorized experts provide several service programs to help mid-size and large companies create an efficient and productive in-house Network Support Helpdesk. Progent's help desk consulting services include Return on Investment analysis, process study and enhancement, management reporting, education of internal staff, and documentation of processes. Progent's Software Evaluation and Deployment Support Services help organizations analyze the numerous top level Help Desk software packages available and decide which products might be too expensive, miss key functions, or align poorly with your organization's business goals. Progent also provides temporary staffing for organizations who want to reinforce their internal Help Desk team for occasional tasks or to fill in for vacationing or incapacitated personnel.