Expert Remote Help for Chula Vista, California Computer Networks from Certified Consultants
Small companies have typically been overlooked by major network support firms. Some small businesses permit themselves to become dangerously dependent on freelance consultants or small support organizations who lack the size or extensive skill sets to respond quickly or effectively to technical emergencies. Still other small companies turn to giant support providers staffed with technicians taught to provide standardized solutions to common issues but who do not have the experience and technical scope to deal with the diversity of configurations and lack of standards that characterizes small business information networks.

Progent's time-tested approach to providing affordable and successful network support to small businesses has made Progent among the most respected Microsoft-certified network service firms in the United States. Progent has delivered remote support to companies in every state in the United States (See Progent's customer testimonials).

For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to add to the skills of your internal network support group. Co-sourcing can cut costs and minimize technical risks for big projects such as software development, disaster recovery planning and testing, network security evaluations, merging datacenters, or software migrations.

Progent can also provide the services of certified consultants to help your business to design and execute your cloud computing strategy.

Core Technologies Supported by Progent for Business Networks in Chula Vista, California
Progent provides the services of qualified consultants for all aspects of information technology found in small and midsize companies. Products and technologies supported by Progent's consultants include:

Service Delivery Alternatives Available for Chula Vista, California Companies
Progent has a variety of options for providing small and midsize businesses and local governments with affordable IT services for technical support, consulting, hosting, and network administration. Progent's paradigm for providing IT support is built on the Help Desk Call Center structure common to big IT organizations. Progent's Help Desk Call Center Service Mechanism ensures fast support, thorough service documentation, dependable follow-up, and strict expense control across a range of IT support delivery options that include online repairs, onsite help, top-level consulting, plus server and application hosting.

  • Online Service
    Progent’s Technical Response Center (TRC) provides urgent and routine online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's certified support experts can help clients to analyze and repair hardware and software issues without the expense or delay of in-person support visits. The experience of Progent's IT engineers allows them to resolve most network problems quickly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-based signup process for new clients to address urgent network problems and Progent charges per minute with no startup charges or time minimums, so you pay only for the support you get. Specialists available remotely include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISM-certified security professionals. Learn more information concerning Progent's online computer support expertise.

  • Onsite Service
    Progent provides on-site technical assistance for signed-up clients in major metropolitan areas in the United States. Progent's on-site support technicians can work in conjunction with Progent's remote service experts to give small businesses the ideal combination: onsite service professionals when you need them plus the remote help of Progent's seasoned staff of IT consultants, security specialists, and business application developers. The wait time for on-site support visits is usually under one business day. There is no sign-up or retainer charge for becoming a Progent customer for onsite service. Find out more details about how to sign up for Progent's onsite network service.

  • Phone Support
    Progent's Contact Center Outsourcing Services are designed for small and midsize businesses who need prompt and reliable access to an online Contact Center with effective telephone support, remote repair tools, and sufficient technical depth for all needed problem escalation. Since small and midsize businesses typically have limited IT funds and can spare little executive attention for dealing with network support tasks, Progent's Help Desk Services can be the most cost-effective way to make sure that business information networks are always productive. Learn more about Progent's Help Desk services.

  • IT Consulting Expertise
    Progent offers small companies budget-friendly availability of enterprise-class IT professionals who can provide assistance with vital products and technologies such as
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network design, company-wide network protection engineering, high availability network consulting, server virtualization strategies, plus configuration, customization and training for business applications including accounting, ERP, business analytics, sales automation, and productivity packages. Progent can provide assistance with one-time projects including site relocations and major software upgrades, longer term projects such as business information software programming and support, database application development and DBA services, and web development, continuing services including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and network management, or emergency services such as data restoration and virus cleanup.

  • Application Hosting
    Progent offers hosting for critical applications like Exchange Server and Microsoft SQL Server to provide small and midsize businesses with higher degrees of reliability, protection, and performance than is possible with the type of on-site data center that is achievable for most small and midsize businesses. Since Progent uses the same data centers that host the equipment of some of the planet's largest information technology organizations, Progent can save you the cost of creating and managing the systems needed for world-class environmental control, electrical failover, and redundant Internet access. For managed application servers, Progent can also ensure that upgrades and service packs stay updated, protection and efficiency is continually monitored, and systems are regularly archived and ready for full and prompt recovery. Find out additional information concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting for all of a small or midsize company's production servers in an environment that not only provides the top degree of fault-tolerance and scalability but that is also easy for customers to migrate to a different service firm or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting service is founded on mature virtualization techniques that allow small businesses with multi-vendor networks to save dramatically on the expense of hardware, system maintenance, and network management while getting enterprise-class dependability and an unprecedented level of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed service, can handle the multi- platform and loosely standardized environments common with small companies, and keeps control of the licenses in the customer's possession so that migrating to a new virtual system is fast, reliable, and affordable. This eliminates becoming a captive to a specific hosting provider while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers advanced online support services to help companies of all sizes integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that utilize physical IT assets along with cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight suite of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital data, apps and VMs that have become lost or damaged as a result of component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map out, monitor, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that require critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading information security companies to provide centralized control and comprehensive security for all your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management staff and your assigned Progent consultant so all looming problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you’re planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security regulations, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The interview is designed to assess your company's ability to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup/recovery system that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline system software and office productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an ever more sophisticated array of infrastructure technologies including firewalls, switches, routers, voice-over-IP solutions, and wireless access. In addition, Progent's CISSP-certified cybersecurity experts, CISM-qualified security professionals, CISA-qualified security audit specialists and GIAC-qualified information assurance experts can provide a company-wide perspective on network security and can help with advanced security programs like SIEM solutions to help companies meet industry standards and statutory mandates for network data protection and incident reporting.

The scope and depth of Progent's engineering staff offer a powerful array of advantages to companies trying to increase the business value of their information system within an affordable budget. These advantages include:

  • Best Service Methodology
    Progent’s staff of Microsoft and Cisco qualified experts average longer than ten years of hands-on industry experience, at the front lines of IT support, executing a broad range of technical tasks for a large array of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent teaches its support staff. This means that you get not just expert IT capability, but also a support engineer with field-tested methods for resolving real-world network problems quickly. Find out more details concerning Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to bill for phone support and in-person help by the minute. Consequently, you are invoiced just for received support. Progent does not impose a more expensive rate for after-hours or priority service, and Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no startup charge and requires no retainer for services provided during normal working hours. Many service organizations demand substantial minimum fees or charge in increments of fifteen minutes or more. Progent's small pricing granularity eliminates big bills for fast repairs. An additional benefit of by-the-minute billing is that customers will be less tempted to permit minor problems to stay unaddressed until they grow into big ones. Find out more concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Services
    Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all billed support activities. Unlike some independent consultants or small support firms who offer minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports given by every consultant to every customer. The discipline of documenting and organizing support activity results in more effective service and avoids a variety of common problems such as when a service customer is virtually held hostage to a consultant who refuses to release vital service information. Learn more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to deal with technical issues that are within their scope, Progent is able to focus on offering high-value skills where Progent faces little competition. Small businesses who utilize freelance service providers or who maintain in-house support personnel benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more robust, secure, and efficient. Learn more details about Progent's knowledge transfer services.

How to Contact Progent
In case your Chula Vista, California business wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Immediate Remote Network Assistance
For immediate remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).















© 2002- 2019 Progent Corporation. All rights reserved.


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