Chula Vista, CA Online Help from Certified Computer Troubleshooting Consultants
Progent's computer network technical support services can deliver your Chula Vista, CA business low cost and dependable support from world-class network engineers. By delivering IT consulting service when you require it, offering specialized knowledge for key applications, offering value-added support such as automated network monitoring, and billing only for support you receive, Progent offers your Chula Vista, California business an affordable alternative for maximizing the profitability of small office networks. Whether you maintain an on-premises datacenter, connect to cloud infrastructure, or manage a hybrid cloud/on-premises network, Progent is the intelligent way for organizations to create and manage a robust and secure information network and to benefit from quick availability of the seasoned help usually available only to corporations who can maintain a large in-house information technology organization.

For larger companies, Progent can provide co-sourcing and project management services to add to the technical skills of your internal IT service team. Co-sourcing can reduce expenses and minimize technical risks for big projects like software development, disaster recover/business continuity planning and testing, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also offer the services of accredited experts to assist your company to plan and implement your cloud strategy.

Main Products and Technologies Supported by Progent for Business Networks in Chula Vista, California
Progent provides the services of accredited consultants for all aspects of business network technology found in small companies and local governments. Products and technologies serviced by Progent include:

Service Delivery Options Available for Chula Vista, California Businesses
Progent has a variety of options for providing small and midsize companies with cost-effective IT services for troubleshooting, system architecture, and IT management. Progent's model for providing computer support is built on the Call Center operational structure familiar to big IT groups. Progent's Help Desk Call Center Service Mechanism promotes fast response, comprehensive service records, consistent follow-through, and tight expense control for an array of IT support delivery modes that include remote repairs, in-person help, and top-level consulting.

  • Online Service
    Progent's Technical Response Center (TRC) provides emergency and scheduled remote support for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified support experts can help clients to troubleshoot and fix hardware and software issues without the expense or delay of on-premises service calls. The background of Progent's network consultants allows them to handle the majority of network issues quickly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-based signup process for first-time clients to accommodate urgent situations and Progent charges per minute with zero startup charges or time minimums, so you are invoiced only for the help you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Find out additional information about Progent's online computer support services.

  • On-site Support
    Progent offers onsite technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service technicians can work in conjunction with Progent's remote service experts to deliver small and midsize companies the optimal solution: on-premises service professionals when you require them plus the on-line expertise of Progent's seasoned staff of network consultants, security specialists, and business application programmers. The response time for on-site service calls is typically under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent client for onsite support. Find out more about why to register for Progent's onsite network service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that handles all aspects of remote desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues. To learn more, visit Help Desk Services.

  • Shared Help Desk Services
    Progent's Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's pool of seasoned desktop support technicians and subject matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution based on the top professional services automation tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics. To learn more, refer to Progent's Help Desk Co-management services.

  • Consulting Services
    Progent offers small businesses affordable access to enterprise-class IT professionals who can deliver help with vital products and technologies such as Microsoft Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero penetration test platform, network security engineering, non-stop network engineering, virtual server solutions, plus configuration, customization and training for small business applications including accounting, operations, business analytics, sales automation, and office productivity software. Progent can help with one-time projects including office moves and massive software upgrades, extended initiatives such as upgrading an older ERP platform to a current MS Dynamics 365 solution, database software development and DBA services, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and network administration, or emergency services like data restoration and malware cleanup.

  • Infrastructure Guidance for Teleworkers
    Progent can help small and medium-size companies to plan, deploy and debug the network infrastructure required for work-from-home employees. Aspects of infrastructure for which Progent's consultants offer guidance include secure and efficient VPN connectivity, Virtual Desktop Infrastructure software, router configuration, Wi-Fi LAN planning and implementation, and reliable Internet connections. For information about Progent's infrastructure consulting services for telecommuters, see infrastructure expertise for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small or midsize organization's servers in an environment that not only delivers the top level of availability and expandability but that is also convenient for customers to migrate to a different support provider or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting service is structured around mature virtualization techniques that allow businesses with mixed environments to benefit dramatically on the expense of hardware, system maintenance, and IT administration while getting world-class reliability and an unprecedented degree of vendor options. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based software in one centrally administered solution, can handle the mixed- OS and loosely standardized environments common with smaller businesses, and keeps ownership of the software licenses in the customer's possession so that moving to a new virtualized system is fast, reliable, and inexpensive. This avoids ending up a captive to a single hosting service while still offering all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert remote support services to help companies of any size integrate their networks with leading public clouds including Azure and Amazon Web Services. Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that utilize local IT assets as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Azure planning and integration services, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has over two decades of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's low-cost ProSight series of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's cutting edge behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the complete threat progression including protection, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you prove compliance with legal and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also help you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and enables fast recovery of critical files, applications and virtual machines that have become lost or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security vendors to provide centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper level of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT staff and your Progent consultant so that all looming issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's ability either to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient security and backup system that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for Chula Vista, California Businesses
Progent's size, breadth of information technology skill, and familiarity with enterprise network consulting enable small companies to sidestep the problems associated with excessive dependence on thinly staffed service organizations or individual consultants.

Teaming with Progent's Experts allows your small business to:

  • Prevent Over Reliance on Freelance Consultants
    For IT services, small companies sometimes depend heavily on freelance engineers. Although individual service providers carry lower expenses than more substantial support organizations and can afford to bill nominally smaller rates, individuals are occasionally too overworked to react rapidly to critical situations. If a freelance consultant is busy with another client, ill, on vacation, or in training, the lack of backup personnel may force your company to wait for assistance during an emergency. As your company expands, system downtime or difficulties with critical applications become more costly. The dollars you thought you were saving on an independent consultant can evaporate fast due to lost output. In addition, when independent consultants encounter unfamiliar problems, the lack of a big engineering group to fall back on for assistance requires them to train with the meter running while your organization ends up with the bill for their ongoing training.

  • Have Access to Expertise in Sophisticated IT Issues
    The majority of smaller support organizations or independent engineers focused on small business IT consulting may excel at delivering routine fixes but don't have the seasoning to deal efficiently with complex network infrastructures with a variety of operating systems, many locations, Voice over IP systems, remote workforces, integrated accounting and analytical software, data-driven web sites, and custom business applications. Progent's background with global enterprises and Progent's extensive team of experts can benefit your small business because big-company networks are inherently complicated, support issues demand in-depth knowledge in many technical areas, and reaching an acceptable degree of robustness, availability, and protection requires enterprise-proven processes.

  • Build a Solid Foundation for Seamless Growth
    Small businesses often begin with an IT system implemented on a tight budget. Without a solid architecture, a series of ad hoc repairs commonly get piled onto of a weak structure. As a business evolves, stability and scalability issues can obstruct the productivity of the business. Such networks need proper evaluation, smart business analysis, and broad-based experience to migrate to an IT infrastructure that can act as the reliable basis to handle critical business needs and ease downstream expansion.

  • Partner with Solution Finders, Not Product Resellers
    Smaller companies need direction and education to work through an increasingly complex array of technology alternatives offered for enabling business growth and enhancing efficiency. Businesses do not need a network consultant or support firm that tries to promote products. Progent eliminates conflicts of interest by not reselling any products. Progent sells consulting and services exclusively. This allows Progent to align consulting support with the genuine interests of customers. Combining network support and product reselling can lead to a conflict where the recommended solution is built around a preselected vendor instead of being based on the actual requirements of a client.

How to Contact Progent
If your Chula Vista, California company needs to get in touch with Progent to ask about network outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Immediate Online Technical Help
For fast remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Cisco's Catalyst line of Wi-Fi controllers simplify the management of wireless LANs by unifying the configuration and control of Wi-Fi access points, tuning Wi-Fi performance by limiting the impact of radio frequency congestion, improving Wi-Fi availability with fast auto-failover, and hardening data security by detecting cyber threats and analyzing traffic content according to user class and location. Progent can assist your business to configure Cisco wireless LAN controllers to manage and monitor Wi-Fi networks of all sizes. Progent can assist you to maintain and troubleshoot your existing Cisco-based Wi-Fi solution or implement a smooth transition to Cisco's modern wireless controller solutions.

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    Progent's Microsoft-certified experts can provide small and midsize businesses IT consulting, support, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for efficiently connecting people, teams and information. SharePoint Portal Server offers a common spot for your workers or clients to connect to, manage, distribute and interact with useful information, files, and applications and to communicate with one another. It allows quicker and better decisions, more effective sharing across teams and more streamlined business processes. The main goal of SharePoint Server is to bring together, in a productive way, all of the many sources of knowledge available inside and outside an organization. Windows SharePoint Services connect workers, customers, teams and projects with the information they've developed in a way that makes data easy to find, download and apply.

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