Chula Vista, CA Online Help from World-class Computer Service Consultants
Progent's computer troubleshooting services can provide your Chula Vista, CA business budget-friendly and dependable support from world-class computer professionals. By providing IT consulting service when you need it, offering advanced expertise for mission-critical applications, delivering value-added services such as 24x7 server monitoring, and charging only for services you receive, Progent offers your Chula Vista, California business an affordable solution for optimizing the profitability of small-scale office networks. Whether you run an onsite system, rely on cloud infrastructure, or have a hybrid cloud/on-premises network, Progent is the smart choice for organizations and local governments to create and manage a robust and safe IT network and to have quick access to the seasoned help usually available only to corporations who can set up a sizeable internal IT group.
For mid-size and large companies, Progent offers co-sourcing and project management services to add to the technical skills of your in-house network service group. Co-sourcing can cut costs and minimize technical risks for major IT initiatives like application development, disaster recover/business continuity planning and testing, network security audits, merging datacenters, or technology migrations.
Progent can in addition provide access to accredited experts to help your business to plan and execute your cloud strategy.
Core IT Areas Supported by Progent for Business Networks in Chula Vista, California
Progent offers the services of qualified consultants for all facets of business network technology deployed in small and midsize companies. Products and technologies serviced by Progent's consultants include:
Support Delivery Alternatives Available for Chula Vista, California Businesses
Progent has a selection of options for providing small and midsize companies and local governments with cost-effective computer services for technical support, consulting, and network administration. Progent's model for delivering network support services is built on the Help Desk operational structure familiar to big IT organizations. Progent's Help Desk Service Mechanism promotes rapid support, thorough service records, dependable follow-up, and strict expense monitoring across an array of IT support delivery modes that include remote troubleshooting, onsite support, and top-level consulting.
Progent's Low-Cost Managed Services for Outsourcing IT Management
- Online Support
Progentís Technical Response Center (TRC) provides emergency and routine remote support for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's certified support professionals can assist clients to analyze and repair network problems without the cost or time loss of travel for onsite service visits. The experience of Progent's network consultants makes it possible to handle the majority of IT issues quickly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-accessible registration process for new customers to address emergency situations and Progent charges per minute with zero startup charges or time minimums, so you are invoiced only for the support you receive. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Learn additional details concerning Progent's online network support expertise.
- On-site Service
Progent provides on-site technical support for registered customers in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's online service experts to give small companies the optimal solution: on-premises service professionals when you need them plus the on-line expertise of Progent's worldwide team of IT engineers, security specialists, and business application programmers. The wait time for on-site service visits is usually under one business day. There is no start-up or retainer charge for becoming a Progent customer for on-premises support. Learn more details concerning how and why to register for Progent's in-person computer support services.
- Help Desk
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle complex issues. for more information, visit Online Help Desk Services.
- IT Consulting Expertise
Progent offers small businesses affordable availability of enterprise-class IT professionals who can deliver help with vital products and technologies such as
- Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network architecture, company-wide network security consulting, high availability network engineering, virtual server strategies, plus integration, programming and support for business applications including accounting, ERP and MRP, business analytics, sales automation, and office productivity suites. Progent can provide assistance with one-time projects including site moves and massive software upgrades, longer term projects such as business reporting application development and support, relational database software programming and DBA support, and web development, on-going support including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or emergency response such as disaster recovery and virus removal.
- Private Cloud Hosting
Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small organization's servers in a setting that not only provides the highest level of fault-tolerance and extensibility but that is in addition simple for clients to transfer to another support firm or to move in-house if your business situation warrants it. Progent's Private Cloud hosting is structured around proven virtual server techniques that allow companies with multi-vendor environments to save dramatically on the expense of capital equipment, infrastructure maintenance, and IT administration while getting enterprise-class availability and an unparalleled level of vendor options. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed solution, can handle the multi- OS and non- standardized environments typical of smaller businesses, and retains control of the software in the customer's possession so that moving to a different virtual system is quick, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still providing all the savings associated with SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide advanced remote consulting to help companies of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that combine local resources along with public cloud services. To help you to integrate public clouds with networks, Progent offers a variety of cloud migration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has over two decades of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent's value-priced ProSight series of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and allows fast restoration of vital files, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, optimize and debug their networking appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are always updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding devices that need critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading data security companies to provide web-based management and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management personnel and your Progent consultant so any potential issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time spent searching for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an objective assessment of the health of their IT system. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security regulations, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's ability to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup environment that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline system software and office productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly complex collection of network products such as firewalls, routers and switches, VoIP options, and wireless access. Furthermore, Progent's
CISSP-Certified security experts,
CISM-qualified security professionals, CISA-certified security audit consultants and GIAC-certified information assurance experts can provide a company-wide perspective on system security and can assist with complex security programs like SIEM solutions to help companies comply with industry guidelines and government mandates for IT information security and incident reporting.
The scope and depth of Progent's engineering staff bring a unique array of benefits to organizations trying to maximize the productivity of their IT system within a realistic budget. These advantages include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional background, in the trenches of network service, executing a broad variety of IT tasks for a large mix of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting team. This ensures that you get not just world-class technical help, but also a support engineer with field-tested methods for fixing real-world IT problems efficiently.
Read more details about Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing model is to bill for phone service and on-premises visits per minute. As a result, you are invoiced only for received services. Progent does not impose a more expensive rate for after-hours or priority support, and Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no registration fee and requires no retainer for support services provided during normal business hours. Many support firms impose large minimum payments or charge in increments of a quarter hour or more. Progent's small pricing granularity eliminates major bills for quick solutions. An additional advantage of granular billing is that you are not tempted to permit minor problems to stay unaddressed until they grow into big ones.
Learn more details concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of Network Services
Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or local service organizations who offer minimal documentation or details of services done, each service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the support documentation given by every staff member to every client. The discipline of documenting and organizing support records results in more effective support and eliminates a slew of common misfortunes such as when a support client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
Find out more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their comfort zone, Progent can focus on offering high-value skills where Progent has few competitors. Small companies who work with independent consultants or who employ in-house support staffs benefit when Progent passes on information about critical technology and proven processes to make their networks more robust, protected, and productive.
Read additional information about Progent's knowledge transfer services.
If your Chula Vista, California company wants to contact Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.
Immediate Online Network Assistance
For immediate online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).