Quick, Affordable Remote Computer Troubleshooting for Chula Vista, California Small Businesses
For over twenty years, Progent has focused on delivering enterprise-quality network support to clients who have small-business budgets. Progent has built a unique service system that features a cost-effective, seamless virtual office network, sophisticated remote troubleshooting technology, a large team of engineers certified in a wide array of IT practice areas, a Help Desk Call Center operational structure that maximizes efficiency and guarantees follow-up, a global group of remote troubleshooting experts, on-site service dispatching for the majority of most zip codes in the United States, and a corporate culture committed to resolving technical problems in the least time and at the lowest cost to customers.

For mid-size and large companies, Progent can provide co-sourcing and project management services to add to the subject matter expertise of your internal IT service personnel. This can reduce expenses and help meet schedules for major projects such as application development, business continuity preparedness, security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition provide access to accredited experts to assist your company to design and implement your cloud strategy.

Key IT Areas Serviced by Progent for Chula Vista, California Office Networks
As a Microsoft-certified Partner IT service firm with a world-class group of Cisco Premier CCIE networking experts and Apple Computer certified engineers, Progent provides urgent troubleshooting and affordable remote consulting to Chula Vista, CA businesses for a wide array of information technologies such as:

Service Delivery Options for Chula Vista, California Companies
Progent offers a selection of options for providing small businesses with affordable computer services for troubleshooting, consulting, hosting services, and network management. Progent's paradigm for delivering network support is built on the Help Desk operational structure familiar to big IT support groups. Progent's Helpdesk Support Mechanism promotes rapid support, comprehensive service documentation, reliable follow-through, and strict cost control for an array of network service delivery alternatives that include online repairs, onsite support, high-end consulting, plus server and application hosting.

  • Remote Service
    Progent’s Technical Response Center (TRC) offers urgent and routine remote assistance for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's certified service experts can assist clients to analyze and fix network issues without the cost or time loss of in-person service calls. The background of Progent's IT engineers makes it possible to handle the majority of IT problems rapidly. For the most challenging problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-based signup process for new customers to address urgent network problems and Progent charges by the minute with zero startup fees or time minimums, so you are invoiced only for the support you get. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Learn additional details concerning Progent's remote network troubleshooting services.

  • On-site Service
    Progent provides on-site computer support for registered customers in larger cities in the United States. Progent's on-site service technicians can operate in conjunction with Progent's online service experts to give small companies the optimal solution: on-premises support professionals when you need them plus the remote help of Progent's seasoned team of network engineers, security professionals, and business application programmers. The wait time for in-person support visits is usually less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises support. Learn more concerning why to sign up for Progent's in-person computer support.

  • Phone Support
    Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all facets of online desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems. For details, visit Online Help Desk Services for Small Businesses.

  • Consulting Services
    Progent offers small and midsize companies budget-friendly access to enterprise-class consultants who can deliver help with critical products and technologies including
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network protection engineering, fault tolerant network engineering, virtualization solutions, plus configuration, programming and support for business programs including accounting, ERP, reporting, sales automation, and office productivity packages. Progent can help with one-shot projects such as site moves and massive system migrations, extended initiatives such as business analytics software programming and customization, relational database software programming and DBA support, and web design, on-going support such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and system management, or urgent services such as data restoration and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for key applications like Exchange Server and MS SQL to provide small and midsize businesses with greater degrees of dependability, protection, and recoverability than is possible using the class of on-site data center that is achievable for the majority of small businesses. Because Progent uses the same data centers that support the equipment of some of the world's largest information technology organizations, Progent can eliminate the investment in building and managing the systems required for enterprise-class environmental control, power backup, and redundant Internet connectivity. For managed applications, Progent can also make sure that patches and revisions remain current, protection and efficiency is constantly monitored, and systems and data files are regularly archived and ready for complete and prompt restoration. Find out more concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small or midsize company's servers in a setting that not only provides the highest degree of dependability and scalability but that is in addition convenient for clients to migrate to a different service firm or to bring internally whenever your business situation calls for it. Progent's Private Cloud hosting is built around tested virtual server technologies that allow small businesses with mixed environments to save dramatically on the costs of capital equipment, system maintenance, and IT administration while achieving world-class dependability and an unparalleled degree of vendor flexibility. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally administered solution, can handle the multi- OS and loosely standardized networks typical of smaller businesses, and retains ownership of the software licenses in the customer's possession so that migrating to a new virtual host is quick, reliable, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still providing all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide advanced online consulting services to help organizations of any size connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid topologies that utilize physical IT assets as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's low-cost ProSight line of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely escape traditional signature-based AV products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the complete malware attack progression including blocking, detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical data, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, optimize and debug their networking hardware like routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that require important updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of top information security vendors to provide centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT personnel and your assigned Progent consultant so any potential issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you’re planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory system. Both also come with a year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's ability to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup environment that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and office productivity applications used by the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an ever more sophisticated array of infrastructure technologies such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's CISSP-Premier cybersecurity experts, CISM-authorized security professionals, CISA-authorized security audit consultants and GIAC-certified information assurance professionals offer a company-wide perspective on network protection and can help with advanced security projects such as SIEM solutions to help companies comply with business standards and government regulations for IT information security and reporting.

The scope and depth of Progent's engineering staff bring a unique set of advantages to organizations wishing to increase the business value of their information network within an affordable budget. These benefits include:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier experts average more than a decade of real-world professional experience, at the forefront of IT support, performing a wide range of IT tasks for a large array of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting personnel. This ensures that you get not only expert IT skills, but also a consultant with field-tested methods for resolving real-world IT problems rapidly. Find out additional information about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to bill for online service and on-site help by the minute. As a result, you owe just for received services. Progent does not demand a higher rate for off-hours or urgent service, and Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and asks no monthly commitment for support services delivered during normal working hours. Many service organizations demand substantial minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity does away with major bills for fast repairs. Another advantage of by-the-minute billing is that you will not be tempted to permit simple problems to fester until they grow into big problems. Learn more details about Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Support
    Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all billed services. Unlike some independent consultants or local service organizations who offer minimal documentation or details of tasks done, every service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the support documentation sent by each consultant to each client. The discipline of documenting and organizing service records allows more effective service and avoids a slew of common misfortunes such as when a support client is virtually held hostage to a consultant who won’t let go of the keys to the kingdom. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find skills where Progent faces few competitors. Small companies who work with freelance consultants or who employ in-house support staffs gain when Progent passes on information about new technology and proven methodologies to make their networks more reliable, protected, and productive. Read more about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Chula Vista, California company needs to contact Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Support
For fast online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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Aironet Wireless AP Network Consultants
Aironet 600 Access Point Online Technical Support

Progent's Cisco-certified wireless networking consultants can help organizations of any size to plan, implement, administer and troubleshoot Cisco Aironet Wi-Fi AP solutions to provide the performance, coverage, density, scale, security compliance and ease of management needed for transparent access between wireless and wired network infrastructure. Progent can provide efficient online and onsite consulting services for legacy and new-generation 802.11ac Aironet wireless access points and Progent can assist you design and manage deployments of indoor and outdoor/industrial Aironet access points.

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Microsoft Small Business Server Consulting Services
 Microsoft Small Business Server 2008 Consultant Services

Microsoft Small Business Server is an affordable suite of server products that offers the foundation for a feature-rich but manageable information. The technical sophistication of the Microsoft .NET products included with Microsoft Small Business Server requires a computer consultant with real-world background designing and integrating cohesive, comprehensive business technology environments. Progent's Small Business Server professionals have an average of more than 10 years of experience integrating computer systems based on Microsoft products. This experience assures you results in installing, managing, and maintaining IT environments that incorporate the Microsoft Small Business Server package of servers and applications.

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Microsoft Exchange Server 2000 Network Companies
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Progent's Microsoft-certified consultants have over a decade of background providing unified communications support for companies that range from small businesses to large corporations. Progent offers affordable support for all editions of Microsoft Exchange Server to enhance email and virus security, design fault tolerant email environments, and implement remote and wireless email access. Progent’s Microsoft Exchange consulting services can help you in planning and executing a move from an outdated SMPT server or unsupported Microsoft Email package such as Exchange 2003 to Microsoft Exchange 2016 Server. Progent also provides support for Windows 8, Windows 7, Vista, and Windows XP desktops running Outlook and can help you configure Microsoft Outlook Web App (OWA) for popular web browsers. For e-mail virus defense, spam filtering and outbound data leak protection, Progent offers Email Guard managed services.

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SPS 2007 On-site Support
SharePoint Technical Support

Progent's Microsoft-certified experts can show you how to rationalize the economic case for implementing SharePoint 2007, advise you on the most appropriate version of SharePoint Server for your application, offer setup and deployment services, assist you to install MS SQL Server as a supporting DBM, improve your network infrastructure, integrate your off-the-shelf and customized application programs to work with SharePoint Portal Server 2007, develop a comprehensive security strategy that encompasses portal solutions, and deliver maintenance and Help Desk support.

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Service Database On-site Technical Support
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Progent uses a sophisticated service reporting system that records and formats complete documentation for all delivered support activities. Unlike many independent consultants or small service organizations who provide minimal documentation or specifics of tasks done, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support reports sent by every staff member to every customer. The practice of documenting and archiving service records allows more effective support and avoids a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to release vital service information.

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Hybrid Office 365 solutions On-site Support
Microsoft Certified Expert Hybrid Configuration Wizard Information Technology Consulting

Microsoft allows you to create seamless hybrid environments that combine Office 365 Exchange Online and on-premises Exchange deployments. This allows you to have certain mailboxes located at your on-premises datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consultants can help you with any phase of designing, integrating and troubleshooting your hybrid Office 365 Exchange Online solution. Progent's Exchange specialists can provide occasional support to help you resolve stubborn technical bottlenecks and also can provide comprehensive project management outsourcing to ensure your hybrid Office 365 solution is carried out on schedule and within budget.

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Exchange 2000 Migration Consultant
Upgrade Consultants for Exchange 2000

Progent is among the most expert network support firms for integrating email and messaging solutions based on Microsoft Exchange 2000. Progent specializes in helping small businesses get the full benefits of Exchange 2000 for typical scenarios such as upgrading from Microsoft Exchange 5.5, moving from an ISP-managed or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 administration.

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Juniper Routers Security Firm
Security Organizations for Juniper Technology

Progent's Juniper-authorized network consultants can assist your company to plan and implement Juniper Firewall and VPN technology, enhance and support your infrastructure, and upgrade efficiently from outdated products to current releases. Progent's Junos OS engineers can offer expertise with Juniper's flagship network control software to help your business to streamline the administration and strengthen the protection of your Juniper VPN appliances and routers. Progent also has extensive background supporting Juniper's NetScreen OS and ScreenOS software productss and can assist organizations manage networks that include a mix of Juniper's OS platforms.

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For replies to common questions about becoming a consultant at Progent, visit Employment at Progent FAQs.

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Consultant for Office 365 Hybrid Solutions
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Office 365 is Microsoft's extensive family of productivity apps and cloud-hosted services available on a monthly or annual subscription basis. Office 365 apps and cloud-based services are available in an array of product bundles targeted at customers ranging from individuals and home offices to global enterprises. Progent offers quick and affordable online access to consultants with expertise in Microsoft, Mac, iOS, and Google Android platforms. Progent can help your business to understand the wealth of subscription options offered with Office 365 and integrate your network with Office 365 so you derive maximum business value. Progent offers expertise with cross-platform networks that incorporate Windows, macOS, and Linux operating systems. Progent can also help you to create and manage hybrid networks that transparently integrate on-premises and cloud-based resources.

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Progent's Microsoft-certified consultants can help you to maintain Microsoft System Center 2007 Configuration Manager to simplify administration, improve security, and increase productivity by ensuring that operating systems and applications are always up to date, tracking product licenses, and monitoring usage patterns so you can make smart buying choices. Once your organization is set to upgrade your SCCM 2007 change management solution, Progent can help you to plan and carry out a smooth migration to System Center 2012 Configuration Manager.

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Blackberry Integration Network Consultant
802.11ac Migration Integration Services

Progent’s Wireless Consulting Services offer a fast, affordable way for businesses of all sizes to configure, manage and repair cutting edge wireless network solutions. For 802.11n and the latest 802.11ac wireless networks, Progent can help you plan and install hardware like Cisco's Aironet and Meraki access points and wireless network controllers. For wireless messaging and online business applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.

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System Consultants for Cisco Security
Cisco Firewall Onsite and Remote Support

Progent's Cisco certified network infrastructure consultants have extensive experience assisting Internet Service Providers to design, implement, administer, optimize, and troubleshoot high-availability, scalable network solutions suitable for public networks.

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MCSE Expert Certified Network Consulting for 64-bit Server
64-bit Computing Consultant

Progent's Microsoft-certified engineers can help you plan, document, implement, administer, and troubleshoot a system-wide move to 64-bit server and client OS software and business applications. Progent can help you pilot your 64-bit infrastructure to verify that it handles all of the key 32-bit applications that you intend to keep as well as the new 64-bit editions of applications you plan to run.

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Remote Branch Office Network Support Specialists
Engineer for Internet Data Center

For corporations with branch offices in or any region served by Progent's consultants, Progent's Microsoft-Premier network consulting experts and certified Cisco network consultants can provide a range of network support services including project planning, SOX compliance, office moves, corporate security, network design, on-site or phone-based branch office support, and troubleshooting for colocation hosting environments. A Progent IT consultant can help you plan a multi-site information system that makes efficient use of co-location facilities and Internet data centers. Progent’s Microsoft Premier consultants can help major enterprises design, deploy and support massive rollouts of updated releases of Microsoft products such as Enterprise Active Directory, Exchange Server, SharePoint, SQL Server, and Enterprise editions of Windows. Progent’s CCIE and Cisco Certified Network Professional consultants can assist you to configure Cisco products for connection solutions that combine basic, high-performance, integrated, and remote networking.

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Cybersecurity Architecture Consultant Services
ISSAP Network Security Auditor

Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP status as a result of rigorous examination and significant work with network security design. ISSAP consultants possess in-depth understanding of access management mechanisms and techniques, phone system and network protection, cryptography, requirements analysis, business continuity planning (BCP) and disaster recovery, and physical security integration. Progent's ISSAP-premier security experts can assist your business with all aspects of secure network architecture.

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Progent's Experts Team provides consulting in important areas including Macintosh integration and applications; Support for Linux-powered, UNIX, and Sun Solaris environments; MRP, Enterprise Resource Planning, or CRM customization; Line-of-business and specialized application help; Chief Information Officer, management information analyst, and project management outsourcing; Special applications development and deployment; Web site, eCommerce, Electronic Data Interchange, and customer information portal development and integration; SQL management and performance consulting; Business intelligence expertise; and Telecommunications architecture support.

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Windows Server 2012 Upgrade Services

Progent's Microsoft-certified professionals can assist you to assess the benefits of Windows Server 2012 R2 for your company, develop test environments and migration plans, optimize your network for on-premises, multi-site, cloud-based, and hybrid environments, educate your IT management team, develop an enterprise-wide security plan, streamline IT administration, assist with application development, and generate and test a DR/BC plan.

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CRISC Cybersecurity Network Consultants

Progent's disaster recovery support and business continuity engineers can help you create a disaster recovery plan to prepare for an IT system catastrophe. Progent can help you define a complete disaster recovery strategy that includes scheduled disaster recovery assessments and testing. Progent's Microsoft and Cisco-authorized engineers can also help you create an affordable, non-stop network architecture that addresses reliability issues involving a wide array of network technologies and processes.

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CUCM and SIP Specialists
Cisco SIP Trunking Online Troubleshooting

Progent's Cisco CCIE-certified SIP infrastructure experts can help organizations of any size to plan, deploy, maintain, troubleshoot and upgrade Cisco's SIP infrastructure technology and Cisco's CUBE-connected IP PSTN trunks and can provide cost-effective remote or onsite support to assist companies to move smoothly to a modern unified communications environment that offers accelerated ROI. Progent's certified Microsoft collaboration consultants can help you to set up connections between Cisco's CUBE SBC and Microsoft's VoIP and IP video applications like Skype for Business Server or Lync for connectivity to a SIP PSTN trunk.

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Professionals for SharePoint Server
SharePoint Portal Server Support Outsourcing

Progent’s Microsoft-certified experts can provide businesses of all sizes consulting, troubleshooting, and development services for SharePoint Server and SharePoint Online. SharePoint is an enterprise solution that utilizes web-based technology for intelligently connecting people, teams and information. Microsoft SharePoint Server offers a central spot for your workers or customers to connect to, manage, distribute and interact with relevant information, documents, and software and to interact with other people. Microsoft SharePoint enables quicker and better decisions, more effective sharing across teams and more economical business practices. Windows SharePoint Services connect workers, customers, teams and projects with the information they’ve developed in a manner that makes data convenient to locate, retrieve and apply. Progent's SharePoint consultants can help your organization to maintain your current SharePoint ecosystem or migrate to the latest version of SharePoint Server or to SharePoint Online.

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ProSight Next Generation Endpoint Protection Support and Integration
Consulting for Signature-based Virus Protection

ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to defend endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the entire malware attack lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows VSS and real-time network-wide immunization against new threats.

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Online Help for Cisco IP Video phones
Cisco IT Consultants for VoIP Phones

Progent's Cisco CCIE-certified IP phone and video IP phone experts can assist your business to configure, manage, and troubleshoot Cisco IP phones, video IP phones and wireless IP handsets. Progent offers expertise for all versions of Cisco's IP phones from discontinued Voice over IP devices to the newest media phones. Progent's consultants can also help your organization to integrate your VoIP phones and video IP phones with Cisco Unified CM, originally branded CallManager, or with Unified CM Express (CME) to build a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to install Cisco Unified Communications Manager applications like Unified CM IM and Presence Jabber, Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact center. Progent's consultants can deliver support with all aspects of Cisco VoIP Phone integration including reviewing dial plans, setting up SIP trunking, deploying ISR routers with CUBE VoIP networking support, and designing Cisco UCS server failover and Cisco Survivable Remote Site Telephony systems for survivability.

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Engineer for Microsoft Azure Backup
Consulting Services for Azure Disaster Recovery

Progent can assist small businesses to move any part of their network infrastructure to Microsoft Azure. This can simplify IT management and reduce hardware expense. Microsoft Azure offers a wealth of cloud services and Progent can assist you to evaluate the advantages and restrictions of different cloud computing models you can use with Azure. Progent can help you manage cloud-based or hybrid cloud and local applications and resources and make sure you avoid the typical mistakes small companies make when moving to the cloud. Progent can assist you to set up VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage authentication with Azure Active Directory, and automate backup-and-recovery services with Azure Backup. Progent can also help you to prepare perimeter firewalls and IPsec VPN tunnels and to manage iPhones and iPads and Google Android handhelds.

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ProSight Remote Infrastructure Monitoring Outsourcing
ProSight Infrastructure Monitoring Online Help

Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and debug their networking hardware such as switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network diagrams are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance problems.

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In conducting IT tasks for corporate customers, Progent follows a phased methodology driven by defined milestones so as to achieve financial, timing and engineering goals while minimizing productivity disruption. Progent's Enterprise Services Project Methodology follows accepted project management standards based on the best practices described by the Microsoft MSF methodology which includes requirements definition, design proposals, pilots, design adjustments, and professional implementation. All phases are recorded to provide a comprehensive summary of IT services performed and to assist in ongoing network maintenance.

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Amazon MWS integration Design Firm
Programming Firm for Amazon Marketplace Web Service development

Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that enables Amazon sellers to streamline their operations by automating crucial sales activities including listings, orders, shipments, fulfillment, and reports. By leveraging Amazon's extensive online selling environment and automating their sales, merchants can broaden their market, reduce their operating costs, accelerate response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service developers can work with your development staff and provide application programming, workflow integration, project management support, and mentoring to help you cut development time and costs and speed up your return on investment.

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Progent’s Technical Response Center offers nationwide extended hours remote assistance for computer systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service engineers provide after-hours telephone support and online secure computer connection to isolate and repair network problems quickly and affordably. The breadth of technical expertise represented by Progent's team of country-wide service professionals allows Progent to escalate even the most difficult network issues to qualified specialists as required. For urgent issues, the TRC tries to respond to your call for support within one hour.

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Sun Solaris Network Consultants
Solaris Professionals

Progent's Solaris platform support services offer small businesses and software developers assistance with administering and supporting Solaris systems that coexist with Microsoft-powered networks. Progent offers your business access to Sun Solaris consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP credentials. This broad range of experience offers you an easy single consulting firm to help you create and maintain a protected and robust mixed-platform network and communications infrastructure that allows Sun Solaris and Microsoft interoperability by combining Windows with major versions of UNIX such as Mac OS X, Sun Solaris, IBM AIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX (SGI/IRIX or major Linux variations such as RedHat, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandrake, Debian-GNU, and Slackware Linux.

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Web Apps for Mac Online Support
 Technical Consultant for Office for Mac

Microsoft Office for Mac allows Mac users to receive the benefits of the world's most familiar office productivity programs. Progent's Apple-certified Macintosh experts can help you configure Mac Office on a mixed-platform network that incorporates Apple OS X and Windows-powered platforms so that Mac users can take advantage of the latest capabilities of Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share data and system resources with colleagues who use Microsoft Windows. Progent's consultants have expertise with both Mac and Windows platforms and can support networks that mix Mac with Windows systems with extensive resource sharing, or networks which carefully limit sharing between Mac and Windows systems.

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Technical Support for Colocation Center
Setup and Support for Collocation Migration

Colocation sites allow businesses to share enterprise-class data centers for housing computer equipment that runs critical applications and services. Progent's Microsoft and Cisco premier IT experts can help your company with all facets of your colocation strategy such as choosing and moving to a colo site, designing system architecture, defining hardware, on-site and on-line troubleshooting, establishing online system administration, and education your IT personnel.

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ProSight Outbound Email Filtering Consultants

Progent's ProSight Email Guard solution uses the services and infrastructure of top data security vendors to deliver web-based control and world-class protection for all your email traffic. The powerful structure of Progent's ProSight Email Guard combines cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall.

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Microsoft Certified Dynamics GP/Great Plains IT Consultants
Dynamics GP/Great Plains Features Technical Support

Key features of Dynamics GP accounting include a modular structure that allows you to license just the components you require, a standardized architecture built on Microsoft technologies to secure your investment and provide a highly interconnected environment, enhanced reporting capabilities that allow you to monitor all activities, income and spending and sales trends, compatibility with Microsoft Office to enable access to business information, the capability to process information from virtually any database or workstation software into Microsoft Dynamics GP, plus an open design that makes it possible to develop custom programs. Progent can show you how to configure and support a reliable, secure server and communications network to support Dynamics GP/Great Plains, and can provide expert GP/Great Plains consultants to show you how to turn the powerful features of Dynamics GP/Great Plains business accounting software into a productive business solution.

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Microsoft Lync Server 2013 IM Remote Technical Support

Microsoft Lync Server 2013, now called Skype for Business, allows organizations of all sizes to create a manageable and protected communications environment that permits a BYOD computing style with instant messaging, presence, audio/video and web conferencing with application sharing and whiteboard, and both IP and PSTN telephony across a broad assortment of desktop and handheld endpoints. Progent's certified Lync Server 2013 consultants and network architects can assist your company to evaluate the business benefits of Lync 2013, create an on-premises, cloud-based (with Lync Online) or mixed topology appropriate for your current and future plans, deploy Lync 2013 so as to speed up your return on investment, and deliver custom webinar and on-premises training to your management team and users. Progent has in-depth expertise in key components of a Lync 2013 deployment that include Microsoft Windows Server, SQL Server Express and Exchange, and Progent can help you to combine Lync Server 2013 with popular Microsoft Office and Office 365 apps including Outlook and PowerPoint.

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Juniper Junos CLI Firewall Configuration
 Juniper Junos Security Audit Services

Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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Office 365 Exchange Online and on-premises Exchange Support and Setup
Online Consulting for Hybrid Office 365 and Exchange

Microsoft allows you to create seamless hybrid ecosystems that combine Office 365 and on-premises Exchange systems. This allows you to have specific mailboxes located at your on-premises datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified consultants can help you with any phase of planning, implementing and debugging your hybrid Office 365 network. Progent's Exchange consultants can deliver occasional expertise to help you through stubborn technical bottlenecks and also offer extensive project management outsourcing to make sure your hybrid Office 365 initiative is successfully completed on schedule and on budget.

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Sharepoint Server Tech
Microsoft Exchange 2003 Information Technology Manager

Progent's Microsoft-certified experts offer computer support and IT consulting services for Microsoft .NET Servers and programs and for Windows Server 2012, 2008 and 2003. Progent’s support team can help you design, deploy, maintain and manage the entire family of Windows .NET Servers including Microsoft SQL Server 2012, Microsoft ISA Server, Microsoft Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, Microsoft SharePoint Server, Windows Hyper-V, Lync Server, Microsoft Project Server, and Microsoft System Center Operations Manager.

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OS X Technical Support Services
Apple OS X Tiger Remote Troubleshooting

Progent's experts offer macOS and Mac OS X users a range of services such as workstation support, Apple macOS and OS X consulting, Mac co-existence with Windows networks, Microsoft Entourage and email expertise, network protection services, and one-on-one education. Progent can help businesses to migrate to macOS from Mac OS X or other earlier editions of OS X and Progent can offer help with Apple macOS and Mac OS X applications. Progent's specialists in Apple technology can also help your business with iPhone integration and Apple iPad synchronization, or moving to iCloud services. For computer networks built solely on Apple macOS or OS X or for networks incorporating a combination of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to handle the difficulty of designing, configuring and supporting a network environment that is available, secure, efficient and aligned with your organization's business goals.

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Remote continuous network monitoring, automated alerts, and actionable reports are vital to maintaining the proper operation of your IT system and avoiding preventable and expensive downtime. Remote Monitoring and Management (RMM) solutions have advanced so far that companies of all sizes can get a level of protection that was previously limited to enterprises. Progent offers several Remote Monitoring and Management (RMM) solutions delivered as low-cost service packages designed to help your company to detect and fix a most network issues before they get big enough to impact your business.

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Aironet Wave 2 AP Configuration
Aironet 2700 Access Point Consulting Services

Progent's Cisco certified wireless networking experts can provide affordable remote and on-premises support for both end-of-life and modern Wave 2 Aironet wireless access points (APs) and Progent can assist you to plan and manage wireless environments that include indoor and outdoor/ruggedized Aironet APs.

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Network Consultants for Nexus 9000 Switch
Nexus 7000 Switch Consultant

Nexus series switches are designed to provide the throughput, scale, resilience, cloud readiness, density, data protection and ease of management needed to act as the foundation of an enterprise data center. Progent's Cisco-certified Nexus switch consultants can provide online and on-premises support services to help you to plan an optimal network architecture, build pilot environments to confirm your switching solution, deploy Nexus switches, define and implement appropriate policies, perform security and compliance evaluations, configure advanced monitoring, consolidate resources through virtualization, troubleshoot switching and routing problems, maximize system performance, perform capacity planning, and set up the powerful high-availability (HA) capabilities available for Cisco's Nexus switches. Progent's consultants can also assist you to upgrade efficiently from outdated Nexus switches or Cisco Catalyst switches to current Nexus switches.

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ProSight Server and Desktop Management Integration
Support and Setup for Desktop Monitoring and Reporting

ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system running at peak levels by tracking the health of critical devices that power your network environment. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management personnel and your assigned Progent consultant so any potential problems can be resolved before they have a chance to impact productivity.

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