Chula Vista, CA Online Support from World-class Computer Troubleshooting Professionals
Progent's computer network technical support services can deliver your Chula Vista, CA company budget-friendly and dependable support from enterprise-class technical professionals. By delivering network consulting service when you need it, providing advanced expertise for mission-critical technologies, offering unique services such as 24x7 server monitoring, and invoicing only for services you use, Progent offers your Chula Vista, California company an affordable option for optimizing the business value of small-scale business information systems. Whether you run a local datacenter, rely on cloud-based resources, or have a hybrid cloud/on-premises network, Progent is the smart way for businesses and local governments to create and maintain a robust and safe information network and to benefit from fast availability of the experienced help typically restricted to enterprises who are able to support a sizeable in-house IT group.
For larger companies, Progent can provide co-sourcing and project management services to reinforce the technical skills of your internal network support staff. This can cut costs and minimize technical risks for major projects like application design and development, business continuity planning, security audits, office consolidations, or software migrations.
Progent can also offer access to accredited experts to assist your company to plan and implement a sensible cloud computing strategy.
Core Practice Areas Supported by Progent for Businesses in Chula Vista, California
Progent's team of industry certified support professionals offers assistance for virtually all facets of information technology deployed by companies of any size. Areas served by Progent in Chula Vista include:
Service Delivery Options Available for Chula Vista, California Companies
Progent offers a selection of alternatives for providing small companies with cost-effective computer services for troubleshooting, system architecture, hosting, and network administration. Progent's paradigm for delivering computer support services is built on the Help Desk structure familiar to big IT support organizations. Progent's Contact Center Support Model ensures rapid support, comprehensive activity documentation, dependable follow-through, and strict expense control across a range of IT service delivery alternatives that include online troubleshooting, in-person support, high-end consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Online Service
Progentís Technical Response Center provides emergency and scheduled remote assistance for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and worldwide. Progent's seasoned service professionals can assist customers to troubleshoot and repair network issues without the expense or delay of on-premises service calls. The experience of Progent's IT consultants allows them to handle most IT problems quickly. For the most complex problems, Progent's depth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-accessible registration process for new customers to address urgent situations and Progent charges per minute with no sign-up fees or time minimums, so you pay only for the support you receive. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Learn more details concerning Progent's remote network support expertise.
- On-site Service
Progent provides on-site computer support for registered clients in larger cities in the U.S. Progent's onsite support personnel can work in tandem with Progent's online service engineers to give small businesses the best of both worlds: on-premises service professionals when you require them as well as the on-line help of Progent's worldwide staff of IT consultants, security professionals, and business application developers. The response time for in-person support visits is usually under 24 hours. There is no start-up or retainer charge for registering as a Progent client for on-premises service. Find out more details concerning how to register for Progent's onsite network support services.
- Help Desk Call Center
Progent's Contact Center Services are designed for all businesses and local governments who need fast and reliable access to a professional Contact Center with effective telephone support, online repair capability, and enough technical strength for all needed problem escalation. Since smaller businesses typically are constrained by tight information technology funds and can provide little executive bandwidth for handling network support, Progent's Help Desk Call Center Outsourcing Services can be the most efficient way to ensure that small business information networks are always up and running. Learn more details about Progent's Help Desk Call Center services.
- IT Consulting Expertise
Progent offers small businesses budget-friendly access to enterprise-class IT professionals who can provide assistance with vital technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network protection consulting, fault tolerant network design, virtualization strategies, plus integration, programming and training for small business software including accounting, ERP, management reporting, sales automation, and office productivity suites. Progent can help with short-term projects such as office moves and massive system migrations, extended initiatives such as management analytics application development and customization, database software development and DBA support, and web development, continuing services such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and network administration, or urgent response like data restoration and virus cleanup.
- Application Server Hosting
Progent offers hosting for critical applications such as Exchange and Microsoft SQL in order to provide small companies with higher levels of reliability, protection, and recoverability than is possible with the type of on-site data center that is achievable for most small and midsize organizations. Since Progent uses the same data centers that support the equipment of many of the world's largest IT companies, Progent can save you the investment in creating and maintaining the systems needed for enterprise-class environmental control, electrical failover, and redundant Internet access. For hosted application servers, Progent can also ensure that upgrades and revisions remain current, protection and efficiency is constantly tracked, and systems and data files are regularly archived and available for complete and prompt recovery. Find out more about Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers complete hosting services for all of a small or midsize organization's servers in a setting that not only provides the highest level of availability and extensibility but that is also convenient for customers to migrate to another support provider or to move in-house when your circumstance calls for it. Progent's Private Cloud hosting service is based on proven virtual server technologies that allow companies with multi-vendor networks to benefit dramatically on the expense of capital equipment, system maintenance, and IT management while getting enterprise-class dependability and an unparalleled level of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally administered solution, can handle the mixed- OS and loosely standardized networks common with small businesses, and retains ownership of the software licenses in the customer's hands so that migrating to a new virtual host is fast, safe, and inexpensive. This eliminates ending up a captive to a single hosting service while still offering all the savings related to SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent offers advanced remote consulting to help businesses of all sizes integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that utilize on-premises resources as well as public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure design and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's low-cost ProSight line of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the entire malware attack progression including protection, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of vital data, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide world-class support to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their networking hardware like switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating complex network management processes, WAN Watch can cut hours off common chores like network mapping, expanding your network, finding devices that need critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the technology of leading data security vendors to deliver centralized management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper level of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your network operating at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management staff and your assigned Progent consultant so any looming issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your core network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with information security requirements, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The interview is designed to help assess your company's preparedness either to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup system that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Alternative for Chula Vista, California Small Businesses
Progent's staff size, depth of technical expertise, and familiarity with corporate IT support enable small businesses to avoid the problems associated with over dependence on small support firms or individual consultants.
Working with Progent enables your company to:
- Avoid Excessive Reliance on Individual Support Consultants
For network support, smaller companies often depend excessively on independent consultants. Though individual support engineers carry lower expenses than larger IT service organizations and can typically bill apparently lower rates, freelancers are occasionally too overworked to react quickly to critical problems. If an independent consultant is busy with another client, ill, on travelling, or in class, the absence of backup staff may require your company to wait for assistance in case of an emergency. As your company grows, system unavailability or difficulties with line-of-business programs get more expensive. The money you thought you were saving on an independent consultant can evaporate fast because of lost output. In addition, when independent consultants confront new problems, the lack of a big engineering team to rely on for advice forces them to train in place while your company ends up footing the costs for their ongoing education.
- Have Access to Expertise in Complex Network Solutions
The majority of smaller service organizations or independent consultants focused on small company network support are capable of providing routine fixes but don't have the seasoning to deal cost-effectively with complex network infrastructures that have mixed platforms, many locations, VoIP implementations, mobile clients, interconnected financial and analytical applications, data-driven web sites, and specialized business applications. Progent's background with worldwide companies and Progent's extensive staff of experts can benefit your small business because enterprise environments are inherently complicated, support problems demand in-depth understanding of in many technical areas, and reaching a high degree of stability, reliability, and security requires enterprise-proven processes.
- Build a Solid Foundation for Growth
Small businesses typically begin with a network implemented on a shoestring budget. Lacking a solid basis, a series of band-aid fixes often get tossed on top of a marginal foundation. As a company grows, stability and expandability problems can undermine the productivity of the business. Such networks require proper assessment, intelligent business analysis, and broad-based expertise to migrate to a network infrastructure that will provide the solid basis to meet current business needs and ease downstream growth.
- Partner with Solution Providers, Not Product Resellers
Smaller companies require direction and education to navigate through an increasingly complicated array of technology alternatives available for enabling business growth and improving efficiency. Businesses do not need an IT consultant or service firm that attempts to sell them a product. Progent avoids conflicted motives by not reselling any products. Progent provides consulting and services only. This permits Progent to match technical support with the genuine interests of customers. Mixing IT consulting and product reselling can lead to a situation where the proposed solution is based on a predetermined vendor rather than being based on the true needs of a customer.
How to Contact Progent
If your Chula Vista, California company wants to contact Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.
Immediate Remote Network Support
For fast online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).