Affordable Network Tech Support from Microsoft and Cisco certified Consultants for Businesses in Chula Vista, CA
By offering world-class support whenever you need it, making available in-depth knowledge for key business applications, providing innovative services like virtual server hosting, billing solely for help delivered, and charging no setup fees or retainers for standard services, Progent helps you to maximize the business value of your information system and minimize service costs. Progent understands that information system protection, dependability, and efficiency are just as critical to small businesses as to large enterprises but that smaller organizations don't have the economy of scale to spend heavily in information technology and in-house service groups. Progent's basic value proposition is that no network support organization can match Progent's capability to provide the network support expertise your company needs when you require it and at prices you can afford.
For mid-size and large businesses, Progent offers co-sourcing support to supplement the subject matter expertise of your in-house IT service team. Co-sourcing can save money and help meet schedules for big IT initiatives like software development, disaster recovery preparedness, security audits, merging datacenters, or software migrations.
Progent can also offer access to accredited consultants to assist your company to design and execute your cloud strategy.
Primary Technologies Supported by Progent for Businesses in Chula Vista, California
Progent offers the services of accredited consultants for all aspects of network technology found in small organizations. Technologies serviced by Progent's consultants include:
Support Delivery Alternatives Available for Chula Vista, California Companies
Progent offers a selection of options for providing small and midsize companies with cost-effective computer services for troubleshooting, system architecture, and IT management outsourcing. Progent's model for delivering computer support services is built on the Help Desk operational structure familiar to larger IT organizations. Progent's Help Desk Call Center Service Model ensures fast response, thorough service documentation, dependable follow-through, and strict expense monitoring across an array of network support delivery alternatives that include online repairs, in-person support, and top-tier consulting.
Progent's Fixed-price Managed Services for Remote Network Management
- Remote Service
Progent's Technical Response Center provides emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's seasoned support experts can assist customers to analyze and repair network problems without the expense or delay of in-person support visits. The experience of Progent's IT engineers makes it possible to handle most IT problems quickly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-accessible signup process for new clients to accommodate urgent network problems and Progent bills per minute with zero startup charges or minimums, so you are invoiced only for the assistance you get. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISM-certified security engineers. Find out more information about Progent's remote network troubleshooting expertise.
- Onsite Support
Progent offers onsite technical support for registered customers in major metropolitan areas in the United States. Progent's on-site support personnel can operate in conjunction with Progent's remote service engineers to give small and midsize companies the ideal combination: hands-on service technicians when you require them plus the remote expertise of Progent's worldwide team of network consultants, security professionals, and business software programmers. The wait time for on-site support calls is usually less than one business day. There is no sign-up or retainer charge for becoming a Progent customer for on-premises support. Learn more about how and why to sign up for Progent's in-person network support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues. for more information, see Online Help Desk Services.
- Shared Help Desk Services
Progent's shared Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your in-house IT team and Progent's pool of seasoned technical support technicians and subject matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution built around the top PSA tool for handling end-user service requests, ticketing, responsibility, status tracking, and reporting. For details, visit Progent's shared Help Desk services.
- IT Consulting Expertise
Progent provides small companies budget-friendly availability of world-class consultants who can provide help with vital technologies such as Windows Server 2022 solution design and integration services, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, network protection consulting, high availability network design, virtual server solutions, plus configuration, programming and training for business programs such as financials, ERP and MRP, management reporting, CRM, and office productivity software. Progent can help with one-time projects such as office moves and massive software migrations, longer term projects like customizing an older MRP system to a current MS Dynamics or Dynamics 365 package, database software development and administration services, and web design, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and network administration, or urgent response such as disaster recovery and malware cleanup.
- Infrastructure Support Services for Telecommuters
Progent can assist small and medium-size businesses to design, set up and debug the network infrastructure needed to support teleworkers. Aspects of infrastructure where Progent's experts can deliver assistance include safe and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure platforms, router integration, wireless LAN design and implementation, and reliable Internet connections. For details about Progent's infrastructure consulting services for a remote workforce, visit infrastructure guidance for teleworkers.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small company's production servers in an environment that not only provides the top degree of dependability and extensibility but that is in addition easy for customers to transfer to a different service provider or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting is structured around mature virtualization technologies that allow small businesses with mixed environments to benefit significantly on the costs of capital equipment, system support, and network management while achieving enterprise-class availability and an unprecedented degree of vendor alternatives. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed solution, can handle the mixed- OS and non- standardized environments common with smaller companies, and retains control of the software licenses in the customer's possession so that moving to a new virtualized host is quick, reliable, and inexpensive. This avoids ending up a prisoner of a single hosting service while still offering all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent offers expert online support to help businesses of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your IT team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that utilize on-premises IT assets as well as public clouds. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon AWS cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's low-cost ProSight suite of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to address the entire malware attack progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with legal and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and enables rapid restoration of critical files, apps and VMs that have become unavailable or damaged due to hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, whenever needed, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, enhance and troubleshoot their networking appliances like routers, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that need important updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further level of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system running at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT personnel and your assigned Progent consultant so that all looming problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with information security requirements, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's ability to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup environment that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity programs important to the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an increasingly sophisticated array of network products such as firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's
CISSP-Certified cybersecurity experts,
CISM-certified security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance professionals can provide a business-wide view of network protection and can assist with advanced security programs such as SIEM solutions to help enterprises comply with industry standards and statutory regulations for IT information protection and incident reporting.
The scope and size of Progent's engineering staff offer a unique set of advantages to companies wishing to maximize the productivity of their information network within an affordable budget. These advantages include:
- Best Methodology
Progent's team of Microsoft and Cisco Certified experts average longer than ten years of real-world industry experience, at the front lines of network support, performing a broad variety of technical tasks for an extensive array of businesses. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting personnel. This ensures that you get not just world-class technical skills, but also a consultant with proven methods for solving actual IT problems efficiently.
Find out more details concerning Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing policy is to charge for remote support and in-person help per minute. Consequently, you pay only for delivered services. Progent does not demand a higher rate for after-hours or emergency support, and Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no sign-up charge and asks no monthly commitment for support services delivered during normal working hours. Many service firms demand substantial minimum fees or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity avoids big bills for fast solutions. An additional advantage of granular pricing is that your company are not inclined to permit simple issues to fester until they grow into big ones.
Read more details concerning Progent's value pricing for IT outsourcing.
- Full Documentation of Network Support
Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some independent consultants or small support firms who provide minimal documentation or specifics of services performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service documentation given by every staff member to each customer. The practice of detailing and archiving service records allows more efficient support and avoids a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to release vital service information.
Find out more details concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their scope, Progent can focus on providing hard-to-find skills where Progent faces few competitors. Small companies who work with independent consultants or who employ in-house IT staffs benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more robust, protected, and productive.
Read additional information concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Chula Vista, California business needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.
Fast Online Technical Support
For fast remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).