Immediate, Low-cost Online Computer Support for Chula Vista, California Small Companies
For over two decades, Progent has focused on providing enterprise-class computer support to clients with small-business IT budgets. Progent has developed a powerful support system that features a streamlined, tightly connected virtual office infrastructure, sophisticated remote repair tools, a large pool of engineers accredited in a broad array of technical practice areas, a Call Center service model that maximizes responsiveness and ensures follow-up, a global team of on-line support experts, on-site support availability for the majority of most zip codes in the United States, and a corporate culture focused on resolving technical issues in the shortest time and at the least cost to customers.
For larger companies, Progent offers co-sourcing support to add to the technical skills of your internal network support staff. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives like application development, disaster recovery planning and testing, security audits, office consolidations, or technology migrations.
Progent can in addition provide access to accredited consultants to assist your business to design and implement your cloud computing strategy.
Key Practice Areas Supported by Progent for Office Networks in Chula Vista, California
Progent provides the support of certified experts for all facets of business network technology deployed in small organizations. Products and technologies serviced by Progent's consultants include:
Support Delivery Options Available for Chula Vista, California Businesses
Progent offers a variety of alternatives for providing small and midsize companies with affordable computer services for technical support, system architecture, and network management. Progent's model for providing network support is based on the Help Desk Call Center structure common to larger IT groups. Progent's Help Desk Call Center Service Model ensures fast response, comprehensive activity records, consistent follow-through, and strict cost control across an array of network support delivery alternatives that include online troubleshooting, in-person support, and top-level consulting.
- Online Service
Progent's Technical Response Center (TRC) provides emergency and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's certified service professionals can assist customers to analyze and repair network issues without the cost or delay of travel for onsite support visits. The background of Progent's network engineers makes it possible to resolve the majority of network issues rapidly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate support calls to advanced specialists. Progent offers a streamlined, web-based signup procedure for new clients to accommodate emergency network problems and Progent bills per minute with zero startup fees or minimums, so you are invoiced only for the help you get. Experts you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISA-certified security engineers. Find out additional details about Progent's online network troubleshooting services.
- Onsite Support
Progent offers on-site computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's on-site service technicians can operate in tandem with Progent's online support engineers to deliver small and midsize businesses the ideal combination: onsite service technicians when you require them as well as the remote help of Progent's worldwide team of network consultants, security specialists, and business application programmers. The response time for in-person service visits is typically under 24 hours. There is no sign-up or retainer fee for registering as a Progent client for onsite support. Learn more about how and why to sign up for Progent's in-person network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues. For details, see Online Help Desk Services.
- Shared Help Desk Services
Progent's Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's pool of veteran technical support technicians and subject matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution built around the leading PSA platform for managing service requests, ticket lifecycle, ownership, status tracking, and metrics. For more information, see Progent's shared Help Desk services.
- IT Consulting Expertise
Progent provides small and midsize businesses affordable access to enterprise-class IT professionals who can provide assistance with critical products and technologies including Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, company-wide network security engineering, non-stop network design, virtual server solutions, plus configuration, customization and training for small business applications such as financials, ERP and MRP, management reporting, sales automation, and productivity suites. Progent can provide assistance with one-time projects such as site moves and massive software migrations, longer term initiatives such as upgrading an older MRP system to a modern Microsoft Dynamics 365 solution, relational database software development and administration services, and web design, continuing services including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency response such as disaster recovery and virus cleanup.
- Network Infrastructure Guidance for Telecommuters
Progent can help small and medium-size businesses to design, deploy and debug the infrastructure needed to support at-home workers. Areas of network infrastructure where Progent's experts can deliver guidance include safe and convenient VPN tunnel connections, VDI desktop platforms, router configuration, wireless network design and deployment, and robust Internet access. To learn about Progent's network infrastructure consulting expertise for teleworkers, see network infrastructure expertise for an at-home workforce.
- Private Cloud Hosting
Progent's Private Cloud hosting offers complete hosting for all of a small or midsize organization's production servers in an environment that not only provides the highest level of dependability and scalability but that is in addition simple for customers to migrate to a different service provider or to move in-house whenever your situation calls for it. Progent's Private Cloud hosting is based on proven virtualization technologies that permit small businesses with multi-vendor networks to benefit significantly on the costs of capital equipment, system support, and IT administration while getting world-class dependability and an unparalleled degree of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered service, can support the multi- platform and non- standardized environments common with small businesses, and keeps ownership of the licenses in the client's possession so that migrating to a new virtual system is quick, reliable, and affordable. This eliminates becoming a captive to a single hosting service while still providing all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting Services
Progent offers advanced online consulting services to help businesses of all sizes connect their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that utilize on-premises IT assets along with public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of experience delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight line of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the entire threat progression including blocking, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Progent is a certified SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital data, apps and VMs that have become lost or damaged as a result of component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when necessary, can help you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
Progent�s ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, enhance and debug their networking hardware such as routers, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding devices that need important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top information security companies to deliver centralized management and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further level of inspection for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progent�s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management personnel and your Progent engineering consultant so any looming problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you�re making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The interview is intended to help assess your organization's ability either to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup system that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental system software and productivity applications important to most small and medium-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an increasingly complex array of network products such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless connectivity. Furthermore, Progent's
CISSP-Premier cybersecurity consultants,
CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance experts offer a company-wide perspective on system security and can assist with advanced security projects such as SIEM solutions to help companies meet business guidelines and statutory mandates for IT information protection and reporting.
The breadth and depth of Progent's engineering team bring a powerful array of advantages to companies wishing to maximize the business value of their IT network within a realistic budget. These advantages include:
- Best Industry Practices
Progent’s staff of Microsoft and Cisco Premier consultants average more than ten years of hands-on industry experience, in the trenches of network service, performing a broad range of technical projects for an extensive mix of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices training that Progent teaches its consulting team. This guarantees that you get not only expert technical skills, but also a support engineer with field-tested methods for repairing real-world network problems quickly.
Learn additional information concerning Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing policy is to bill for remote service and on-premises help per minute. Consequently, you are invoiced just for received support. Progent does not impose a more expensive rate for off-hours or priority service, and Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no sign-up fee and asks no retainer for services provided during normal working hours. Many support firms impose large minimum fees or bill in increments of a quarter hour or longer. Progent's small pricing granularity avoids king-size bills for fast fixes. An additional benefit of by-the-minute pricing is that customers are not tempted to allow minor problems to stay unaddressed until they grow into big problems.
Learn additional information concerning Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of IT Support
Progent has created a sophisticated service reporting system that records and formats complete documentation for all delivered support activities. Unlike some independent consultants or small service organizations who provide minimal documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support reports sent by each staff member to each client. The discipline of detailing and archiving support records results in more effective service and avoids a slew of typical misfortunes such as when a service customer is virtually held captive to a consultant who won’t release vital service information.
Learn more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent faces little competition. Small businesses who utilize independent consultants or who employ internal support staffs benefit when Progent passes on information about new technology and proven processes to make their IT environments more robust, secure, and productive.
Find out more concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Chula Vista, California company wants to contact Progent to find out about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.
Fast Remote Network Support
For immediate remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).