Affordable Network Tech Support from Microsoft and Cisco certified Consultants for Businesses in Chula Vista, CA
By offering world-class support whenever you need it, making available in-depth knowledge for key business applications, providing innovative services like virtual server hosting, billing solely for help delivered, and charging no setup fees or retainers for standard services, Progent helps you to maximize the business value of your information system and minimize service costs. Progent understands that information system protection, dependability, and efficiency are just as critical to small businesses as to large enterprises but that smaller organizations don't have the economy of scale to spend heavily in information technology and in-house service groups. Progent's basic value proposition is that no network support organization can match Progent's capability to provide the network support expertise your company needs when you require it and at prices you can afford.

For mid-size and large businesses, Progent offers co-sourcing support to supplement the subject matter expertise of your in-house IT service team. Co-sourcing can save money and help meet schedules for big IT initiatives like software development, disaster recovery preparedness, security audits, merging datacenters, or software migrations.

Progent can also offer access to accredited consultants to assist your company to design and execute your cloud strategy.

Primary Technologies Supported by Progent for Businesses in Chula Vista, California
Progent offers the services of accredited consultants for all aspects of network technology found in small organizations. Technologies serviced by Progent's consultants include:

Support Delivery Alternatives Available for Chula Vista, California Companies
Progent offers a selection of options for providing small and midsize companies with cost-effective computer services for troubleshooting, system architecture, and IT management outsourcing. Progent's model for delivering computer support services is built on the Help Desk operational structure familiar to larger IT organizations. Progent's Help Desk Call Center Service Model ensures fast response, thorough service documentation, dependable follow-through, and strict expense monitoring across an array of network support delivery alternatives that include online repairs, in-person support, and top-tier consulting.

  • Remote Service
    Progent's Technical Response Center provides emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's seasoned support experts can assist customers to analyze and repair network problems without the expense or delay of in-person support visits. The experience of Progent's IT engineers makes it possible to handle most IT problems quickly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-accessible signup process for new clients to accommodate urgent network problems and Progent bills per minute with zero startup charges or minimums, so you are invoiced only for the assistance you get. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISM-certified security engineers. Find out more information about Progent's remote network troubleshooting expertise.

  • Onsite Support
    Progent offers onsite technical support for registered customers in major metropolitan areas in the United States. Progent's on-site support personnel can operate in conjunction with Progent's remote service engineers to give small and midsize companies the ideal combination: hands-on service technicians when you require them plus the remote expertise of Progent's worldwide team of network consultants, security professionals, and business software programmers. The wait time for on-site support calls is usually less than one business day. There is no sign-up or retainer charge for becoming a Progent customer for on-premises support. Learn more about how and why to sign up for Progent's in-person network support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues. for more information, see Online Help Desk Services.

  • Shared Help Desk Services
    Progent's shared Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your in-house IT team and Progent's pool of seasoned technical support technicians and subject matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution built around the top PSA tool for handling end-user service requests, ticketing, responsibility, status tracking, and reporting. For details, visit Progent's shared Help Desk services.

  • IT Consulting Expertise
    Progent provides small companies budget-friendly availability of world-class consultants who can provide help with vital technologies such as Windows Server 2022 solution design and integration services, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, network protection consulting, high availability network design, virtual server solutions, plus configuration, programming and training for business programs such as financials, ERP and MRP, management reporting, CRM, and office productivity software. Progent can help with one-time projects such as office moves and massive software migrations, longer term projects like customizing an older MRP system to a current MS Dynamics or Dynamics 365 package, database software development and administration services, and web design, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and network administration, or urgent response such as disaster recovery and malware cleanup.

  • Infrastructure Support Services for Telecommuters
    Progent can assist small and medium-size businesses to design, set up and debug the network infrastructure needed to support teleworkers. Aspects of infrastructure where Progent's experts can deliver assistance include safe and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure platforms, router integration, wireless LAN design and implementation, and reliable Internet connections. For details about Progent's infrastructure consulting services for a remote workforce, visit infrastructure guidance for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small company's production servers in an environment that not only provides the top degree of dependability and extensibility but that is in addition easy for customers to transfer to a different service provider or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting is structured around mature virtualization technologies that allow small businesses with mixed environments to benefit significantly on the costs of capital equipment, system support, and network management while achieving enterprise-class availability and an unprecedented degree of vendor alternatives. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed solution, can handle the mixed- OS and non- standardized environments common with smaller companies, and retains control of the software licenses in the customer's possession so that moving to a new virtualized host is quick, reliable, and inexpensive. This avoids ending up a prisoner of a single hosting service while still offering all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers expert online support to help businesses of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your IT team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that utilize on-premises IT assets as well as public clouds. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon AWS cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's low-cost ProSight suite of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to address the entire malware attack progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with legal and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and enables rapid restoration of critical files, apps and VMs that have become unavailable or damaged due to hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, whenever needed, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, enhance and troubleshoot their networking appliances like routers, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that need important updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further level of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system running at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT personnel and your assigned Progent consultant so that all looming problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with information security requirements, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's ability to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup environment that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity programs important to the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an increasingly sophisticated array of network products such as firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's CISSP-Certified cybersecurity experts, CISM-certified security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance professionals can provide a business-wide view of network protection and can assist with advanced security programs such as SIEM solutions to help enterprises comply with industry standards and statutory regulations for IT information protection and incident reporting.

The scope and size of Progent's engineering staff offer a unique set of advantages to companies wishing to maximize the productivity of their information network within an affordable budget. These advantages include:

  • Best Methodology
    Progent's team of Microsoft and Cisco Certified experts average longer than ten years of real-world industry experience, at the front lines of network support, performing a broad variety of technical tasks for an extensive array of businesses. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting personnel. This ensures that you get not just world-class technical skills, but also a consultant with proven methods for solving actual IT problems efficiently. Find out more details concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing policy is to charge for remote support and in-person help per minute. Consequently, you pay only for delivered services. Progent does not demand a higher rate for after-hours or emergency support, and Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no sign-up charge and asks no monthly commitment for support services delivered during normal working hours. Many service firms demand substantial minimum fees or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity avoids big bills for fast solutions. An additional advantage of granular pricing is that your company are not inclined to permit simple issues to fester until they grow into big ones. Read more details concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Network Support
    Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some independent consultants or small support firms who provide minimal documentation or specifics of services performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service documentation given by every staff member to each customer. The practice of detailing and archiving service records allows more efficient support and avoids a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to release vital service information. Find out more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their scope, Progent can focus on providing hard-to-find skills where Progent faces few competitors. Small companies who work with independent consultants or who employ in-house IT staffs benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more robust, protected, and productive. Read additional information concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Chula Vista, California business needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Fast Online Technical Support
For fast remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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    If your office network combines UNIX, Linux or Solaris technology with Microsoft Windows, Progent can help you to integrate your servers into a unified environment that allows all your operating systems to coexist for easy administration, seamless information exchange, high dependability, enhanced throughput, and tight security. Progent's UNIX/Linux/Solaris and MS Windows integration assistance services include network architecture integration and support, support for Windows services for UNIX, online network monitoring and administration, remote network support and repair, on-site technical support, and Helpdesk services.

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    Progent offers the guidance of a CRISC-certified risk management consultant to help you to plan and implement an enterprise risk management (ERM) solution following best practices promoted by CRISC and geared to match your organization's risk appetite, business goals, and IT budget.

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    Network monitoring commonly involves tracking a network's resource utilization to help uncover data traffic bottlenecks or troubleshoot hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free monitoring utilities that run under Linux or UNIX and can be deployed to observe mixed-platform environments where Linux and Windows coexist. Progent's system integration consultants can help you take advantage of both these tools to tune and troubleshoot your network. Progent's Linux consulting professionals offer small companies and developers help with administering and supporting UNIX and Linux systems that work with Windows-based technology.

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    Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can assist you to halt the spread of an active ransomware breach. Call 800-462-8800

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    Microsoft Windows Server 2008 R2 features outstanding levels of performance, security, fault tolerance, scalability, and flexibility that accelerate productivity of on-site, remote, and mobile users. Progent's Microsoft-certified experts can deliver affordable online consulting, technical support, and education services to help your company to design, execute, and manage Microsoft Windows Server 2008 R2 to add substantial strategic value to your network.

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    Progent's certified Cisco network security consulting professionals provide expert PIX Firewall and ASA Firewall consulting support covering architecture, configuration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, sophisticated attack protection, and safe access services. Ranging from economical, plug-and-play desktop devices for small and home offices to scalable enterprise-class products, Cisco PIX Firewall and ASA Firewalls offer a high level of security, high throughput, and excellent availability for network environments of any size. PIX and ASA Firewalls are based on a hardened, purpose-built operating system, eliminating common OS-specific security holes.

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    Progent's Microsoft certified experts offer a range of support services for Dynamics GP/Great Plains. Microsoft Dynamics GP is a Microsoft financial platform and corporate management tool built, like all Microsoft financial tools, on the expandable and familiar platform of Microsoft Windows technology. Dynamics GP 2010, the latest edition of Microsoft financial products in the Microsoft Dynamics GP line, provides an affordable solution for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and human resources. Microsoft Dynamics GP/Great Plains is easy to install and integrate, and with its modular design you are able to purchase only the functions you currently need, with the ability to add clients and increase functionality in the future. Progent's Dynamics GP/Great Plains Software consulting engineers can show you how to deploy, customize and administer Microsoft Dynamics GP 2010 and also older editions of Microsoft Dynamics GP.

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    Progent's Support for IT Service Organizations lets you take advantage of Progent's consulting experts under your own service brand as a transparent extension of your network services staff.

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    Progent's Microsoft-certified consultants can assist you you to calculate the advantages of Windows Server 2008 for your business, create pilot programs and migration strategies, integrate Windows Server 2008 with your network infrastructure and workload, train your support personnel how to run enhanced management tools, and deliver ongoing consulting and support via budget-friendly alternatives including Help Desk support and remote technical support.

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    Progent makes use of the Flexential Tampa colocation center primarily to provide private cloud hosting services. Progent maintains a group of IT consultants based in the Tampa area, and Progent can also provide online expertise from Progent's countrywide team of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security experts, Hyper-V and VMware virtualization professionals, and veteran disaster recover preparedness consultants. Progent can also help your business to design and carry out a move to the Flexential data center with services like designing solution configuration, recommending hardware, system setup and testing, debugging, setting up online management, and educating your IT support team.

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    Progent's Linux consulting experts offer small businesses and software developers assistance with administering and supporting Linux systems that coexist with Microsoft-based technology. Progent offers your organization contact with Linux experts, support professionals certified by Microsoft and Cisco, and security experts with CISA credentials. This wide range of expertise provides you with an easy one-stop source to show you how to create and maintain a secure and reliable mixed-platform connectivity and communications environment that supports Linux and Microsoft coexistence by combining MS Windows with major Linux platforms including RedHat, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware.

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    If your company is producing UNIX or Linux applications in an environment that has Microsoft Windows-based servers, desktops, and office productivity products, Progent can provide comprehensive network support outsourcing that frees you to concentrate on your area of strategic expertise while avoiding the continual distraction of managing your business network. Through the use of automated network monitoring and by delivering remote and in-person support when your business needs it, Progent offers an economical way for managing an information network that provides high reliability, protection, and efficiency. Progent's developer assistance services include comprehensive it outsourcing, virtual infrastructure, online and on-site service and troubleshooting, network monitoring services, and Help Desk support.

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    Server growth puts pressure on IT budgets and management resources. Server consolidation through a virtual infrastructure promises lower TCO of servers and quicker ROI, more leveraged use of physical computers, streamlined operations, increased network availability, and easier manageability. Common usage scenarios for virtual servers include hardware consolidation, low-cost platforms for line-of-business legacy software running on obsolete operating systems, and affordable quarantine of software development or pilot testing environments from production systems.

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