Low-cost Network Support from Microsoft and Cisco certified Professionals for Businesses in Chula Vista, CA
By offering world-class support when you need it, providing in-depth knowledge for key business applications, providing innovative services such as virtual server hosting, billing solely for services delivered, and charging no sign-up or retainer fees for standard services, Progent enables you to maximize the competitive value of your information system and reduce support costs. Progent understands that network security, reliability, and efficiency are just as critical to small businesses as to major enterprises but that smaller organizations lack the leverage to spend aggressively in computer networks and internal service groups. Progent's basic competitive advantage is that no IT consulting firm can match Progent's ability to provide the IT support your business needs when you need it and at prices you can afford.
For mid-size and large companies, Progent can provide co-sourcing and project management services to reinforce the skills of your in-house IT service personnel. This can reduce expenses and minimize technical risks for big IT initiatives like software development, business continuity planning and testing, network security audits, merging datacenters, or software migrations.
Progent can also offer the services of certified consultants to help your business to plan and implement your cloud strategy.
Key Products and Technologies Serviced by Progent for Businesses in Chula Vista, California
Progent's team of certified support professionals provides support for virtually all facets of information systems deployed by businesses of all sizes. Areas supported by Progent in and around Chula Vista include:
Support Delivery Alternatives for Chula Vista, California Businesses
Progent has a selection of options for providing small and midsize businesses and local governments with affordable computer services for technical support, system architecture, and IT administration. Progent's model for delivering network support is based on the Call Center structure common to big IT support groups. Progent's Help Desk Call Center Service Mechanism promotes rapid response, thorough activity records, reliable follow-through, and strict cost monitoring across a range of IT support delivery options that include online repairs, in-person help, and top-tier consulting.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
- Online Service
Progent's Technical Response Center offers urgent and routine remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's certified support experts can help customers to troubleshoot and repair hardware and software problems without the expense or time loss of in-person support visits. The background of Progent's IT consultants makes it possible to handle the majority of IT problems rapidly. For the most complex problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-based registration procedure for new customers to accommodate urgent network problems and Progent charges by the minute with no sign-up fees or minimums, so you pay only for the help you get. Experts available online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISA-certified security professionals. Learn more information about Progent's remote network troubleshooting services.
- On-site Support
Progent offers on-site technical support for registered customers in larger cities in the United States. Progent's on-site support technicians can work in tandem with Progent's online support engineers to deliver small and midsize companies the ideal combination: onsite support technicians when you need them plus the on-line help of Progent's worldwide team of IT consultants, security specialists, and business software programmers. The wait time for in-person support visits is usually less than 24 hours. There is no sign-up or retainer fee for registering as a Progent client for on-premises service. Find out more about how to sign up for Progent's in-person network support.
- Help Desk
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all facets of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle challenging issues. For details, see Help Desk Services for Small Businesses.
- Shared Help Desk Services
Progent's Help Desk Co-management services allow your IT organization to split the load for Help Desk support transparently between your in-house IT staff and Progent's pool of certified desktop support technicians and subject matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting. For more information, visit Progent's shared Help Desk services.
- IT Consulting Expertise
Progent provides small businesses affordable access to world-class consultants who can provide assistance with vital technologies including Microsoft Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, company-wide network security consulting, high availability network design, virtual server strategies, plus integration, programming and support for business applications including financials, operations, reporting, sales automation, and office productivity suites. Progent can provide assistance with short-term projects such as office moves and massive system upgrades, longer term initiatives such as upgrading an older MRP system to a current Microsoft Dynamics or Dynamics 365 package, database software programming and administration services, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure health monitoring and system administration, or urgent services like data restoration and virus cleanup.
- Network Infrastructure Expertise for Teleworkers
Progent can assist small and mid-size businesses to plan, deploy and troubleshoot the network infrastructure needed to support a remote workforce. Aspects of infrastructure where Progent's experts can provide guidance include secure and convenient VPN tunnel connections, VDI desktop platforms, router configuration, Wi-Fi network design and deployment, and robust Internet connectivity. For information about Progent's network infrastructure support services for a remote workforce, refer to network infrastructure expertise for an at-home workforce.
- Private Cloud Hosting
Progent's Private Cloud hosting provides full hosting services for the entirety of a small company's servers in an environment that not only delivers the highest level of dependability and scalability but that is in addition convenient for customers to transfer to another support firm or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting service is founded on tested virtual server technologies that allow businesses with multi-vendor networks to benefit significantly on the costs of capital equipment, system maintenance, and network administration while getting world-class availability and an unprecedented degree of vendor flexibility. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally administered solution, can support the multi- OS and non- standardized environments typical of small businesses, and keeps control of the licenses in the client's hands so that migrating to a different virtual host is quick, safe, and inexpensive. This eliminates ending up a prisoner of a single hosting service while still offering all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent offers advanced remote support to help organizations of any size connect their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine physical IT assets along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Azure planning and deployment services, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's affordable ProSight suite of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates SentinelOne's cutting edge behavior machine learning technology to defend endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to automate the entire malware attack progression including blocking, identification, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection services deliver affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools packaged within one agent managed from a single control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your company's specific requirements and that helps you prove compliance with government and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical files, applications and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FINRA, and PCI and, whenever necessary, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, enhance and debug their networking hardware like routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are always current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that need important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the technology of leading information security vendors to deliver centralized management and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT staff and your Progent consultant so that any looming issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security requirements, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's ability either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup/recovery system that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Choice for Chula Vista, California Small Businesses
Progent's staff size, scope of technical skill, and familiarity with corporate IT support allow small and midsize companies to sidestep the pitfalls associated with excessive reliance on thinly staffed support firms or individual consultants.
Teaming with Progent's Experts allows your small business to:
- Prevent Excessive Dependence on Freelance Consultants
For IT services, smaller companies often rely excessively on independent engineers. Although freelance service providers have lower overhead than more substantial support firms and can afford to charge apparently lower rates, freelancers are often too busy to respond quickly to critical situations. If an independent consultant is busy with another client, sick, on vacation, or in training, the absence of backup staff may force your company to go without assistance during an emergency. The more your company grows, system unavailability or problems with critical programs become more expensive. The money you thought you were conserving on a freelancer can disappear fast because of lost productivity. In addition, when independent engineers confront unfamiliar problems, the lack of a big engineering team to rely on for help forces them to learn with the meter running while your business winds up with the costs for their continuing education.
- Gain Access to Certified Professionals in Advanced Information Technology Issues
The majority of smaller support firms or independent consultants who concentrate on small company IT consulting may excel at delivering connect-the-dots solutions but don't have the background to work efficiently with complicated IT infrastructures with a variety of platforms, multiple offices, VoIP implementations, remote workforces, integrated financial and analytical applications, data-driven web sites, and specialized business software. Progent's background with worldwide companies and Progent's large group of specialists can benefit your company because enterprise environments are inherently complex, support issues demand thorough understanding of in many technical disciplines, and achieving an acceptable degree of robustness, availability, and security requires industry-tested best practices.
- Build a Firm Foundation for Seamless Growth
Small companies typically begin with an IT system implemented on a shoestring budget. Without a strong basis, a sequence of ad hoc fixes commonly get thrown on top of a marginal structure. As a company grows, reliability and scalability issues can hinder the success of the business. Such environments need proper assessment, smart strategic planning, and broad-based experience to upgrade to a network infrastructure that can act as the reliable foundation to handle critical business needs and support downstream growth.
- Partner with Solution Finders, Not Product Resellers
Smaller businesses require direction and education to navigate through an ever more complex maze of technology options offered for enabling growth and enhancing efficiency. Businesses do not need an IT consultant or support firm that attempts to promote a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent provides services only. This allows Progent to match technical support with the real needs of customers. Mixing IT support and product selling can result in a situation where the proposed solution is built around a predetermined technology instead of being based on the true requirements of a client.
Get in Touch with Progent
In case your Chula Vista, California business needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.
Fast Remote Technical Support
For fast remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).