Chula Vista, CA Remote Support from World-class Computer Network Troubleshooting Experts
Progent's computer troubleshooting services can deliver your Chula Vista, CA business low cost and reliable support from Microsoft and Cisco certified information technology engineers. By providing network consulting service when you require it, offering specialized expertise for key applications, offering unique services such as automated server monitoring, and invoicing only for services you receive, Progent offers your Chula Vista, California company an economical option for maximizing the productivity and profitability of small office information systems. If you maintain a local system, connect to cloud resources, or have a hybrid cloud/on-premises network, Progent is the intelligent way for businesses to create and manage a robust and secure IT system and to have quick availability of the skilled consulting ordinarily available only to businesses who are able to set up a sizeable internal IT group.
For mid-size and large companies, Progent can provide co-sourcing support to supplement the skills of your internal IT service team. This can save money and help meet schedules for big IT initiatives like application programming, disaster recover/business continuity planning and testing, security audits, merging datacenters, or software migrations and upgrades.
Progent can also offer the services of certified consultants to assist your business to plan and implement a sensible cloud strategy.
Main Technical Areas Supported by Progent for Business Networks in Chula Vista, California
Progent offers the services of accredited experts for all facets of information technology deployed in small and midsize companies and local governments. Technologies serviced by Progent include:
Support Delivery Alternatives for Chula Vista, California Businesses
Progent has a variety of options for providing small companies with affordable computer services for troubleshooting, system architecture, and IT administration. Progent's model for delivering network support is based on the Help Desk Call Center operational structure common to larger IT support groups. Progent's Help Desk Call Center Support Model ensures rapid support, comprehensive service records, consistent follow-up, and tight cost monitoring for an array of IT support delivery options that include remote repairs, in-person help, and high-end consulting.
- Online Support
Progent's Technical Response Center (TRC) provides emergency and routine online support for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and globally. Progent's seasoned support experts can help clients to troubleshoot and repair hardware and software problems without the cost or time loss of travel for onsite support calls. The background of Progent's network engineers makes it possible to handle most network issues quickly. For the most complex problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-accessible signup process for new customers to accommodate emergency network problems and Progent charges by the minute with zero startup fees or time minimums, so you pay only for the support you get. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Learn more information about Progent's remote network troubleshooting services.
- On-site Service
Progent offers onsite technical support for registered customers in larger cities in the U.S. Progent's on-site service technicians can work in conjunction with Progent's remote service experts to give small and midsize businesses the best of both worlds: onsite support professionals when you need them as well as the remote expertise of Progent's seasoned team of IT engineers, security specialists, and business application programmers. The wait time for on-site support calls is usually less than one business day. There is no start-up or retainer fee for registering as a Progent customer for on-premises service. Find out more details about why to sign up for Progent's onsite network support services.
- Help Desk
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle challenging problems. For details, see Help Desk Services for Small Businesses.
- Help Desk Co-management Services
Progent's shared Help Desk services allow your business to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's roster of veteran technical support technicians and subject matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution built around the top PSA tool for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics. For more information, see Progent's Help Desk sharing services.
- Consulting Expertise
Progent provides small and midsize businesses budget-friendly access to enterprise-class consultants who can deliver assistance with critical technologies including Microsoft Windows Server 2022 planning and integration services, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero pentest products, network security consulting, non-stop it system consulting, server virtualization strategies, plus integration, customization and support for small business software including financials, operations, business analytics, sales automation, and productivity suites. Progent can help with one-time projects including site moves and major software upgrades, extended initiatives like customizing an older ERP system to a modern MS Dynamics or Dynamics 365 solution, database software programming and DBA support, and web design, on-going services including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for network health monitoring and network administration, or emergency response like disaster recovery and virus cleanup.
- Infrastructure Support Services for an At-Home Workforce
Progent can assist small and mid-size companies to design, set up and debug the infrastructure to support telecommuters. Aspects of infrastructure where Progent's consultants can deliver guidance include secure and convenient VPN tunnel connectivity, Virtual Desktop Infrastructure software, router integration, Wi-Fi LAN design and implementation, and reliable Internet access. For details about Progent's network infrastructure consulting services for teleworkers, refer to network infrastructure support services for teleworkers.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers comprehensive hosting for all of a small or midsize company's servers in a setting that not only provides the top level of availability and scalability but that is in addition simple for customers to transfer to a different support provider or to bring internally if your situation calls for it. Progent's Private Cloud hosting service is founded on tested virtualization technologies that permit businesses with mixed environments to benefit dramatically on the costs of capital equipment, system maintenance, and network administration while achieving enterprise-class availability and an unparalleled level of vendor options. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed service, can handle the mixed- platform and non- standardized environments common with small businesses, and retains control of the licenses in the client's hands so that moving to a new virtual host is fast, reliable, and inexpensive. This avoids becoming a prisoner of a single hosting service while still offering all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent can provide expert online consulting services to help companies of any size integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your IT team to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that utilize physical IT assets along with public clouds. To assist you to integrate cloud services with networks, Progent can provide a variety of cloud integration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has over two decades of background providing advanced consulting support online, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight family of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior-based machine learning technology to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the entire malware attack lifecycle including filtering, identification, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you prove compliance with legal and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also help you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical data, applications and VMs that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map, track, reconfigure and debug their connectivity hardware like routers, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management processes, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding devices that need critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top data security vendors to deliver web-based control and comprehensive security for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT staff and your assigned Progent consultant so that all potential problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security standards, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance expert. The interview is intended to help assess your organization's preparedness either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery system that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Alternative for Chula Vista, California Businesses
Progent's staff size, breadth and depth of technical expertise, and experience with enterprise network consulting allow small and midsize companies to avoid the pitfalls associated with excessive reliance on small support organizations or freelance engineers.
Teaming with Progent enables your small business to:
- Avoid Over Dependence on Individual Consultants
For network support, small businesses sometimes depend heavily on freelance consultants. Although freelance support engineers have lower overhead than larger support firms and can typically charge apparently lower rates, they are frequently too overworked to respond quickly to urgent problems. If a freelance consultant is busy with different client, sick, on vacation, or in class, the lack of replacement staff may force your business to wait for help during a crisis. The more your small business grows, network downtime or difficulties with critical programs become more expensive. The money you thought you were conserving on a freelancer can disappear fast because of lost productivity. Also, when freelance engineers confront new technologies, the lack of a large engineering team to rely on for assistance forces them to train on the job while your organization winds up with the costs for their continuing training.
- Gain Access to Expertise in Advanced Network Issues
The majority of small support organizations or independent engineers specializing in small business IT support are capable of providing connect-the-dots fixes but lack the seasoning to deal efficiently with complicated IT configurations that have a variety of operating systems, numerous sites, VoIP implementations, remote clients, interconnected accounting and analytical applications, data-driven web sites, and specialized business applications. Progent's experience with global enterprises and Progent's large group of experts can be valuable to your small business because big-company environments are by nature complex, integration issues demand in-depth understanding of in numerous technical disciplines, and reaching a high degree of stability, availability, and security requires industry-tested best practices.
- Build a Solid Foundation for Seamless Growth
Small businesses typically start with an IT system cobbled together on a tight budget. Lacking a proper architecture, a sequence of band-aid repairs commonly get piled on top of a tenuous foundation. As a company grows, stability and expandability problems can hinder the success of the organization. Such networks need thorough evaluation, intelligent business planning, and in-depth expertise to migrate to a network environment that can act as the reliable foundation to handle current business requirements and ease future expansion.
- Partner with Solution Consultants, Not Product Vendors
Smaller companies require guidance and education to work through an ever more complicated maze of technology options available for enabling business growth and improving efficiency. They do not need a network consultant or service firm that tries to sell them products. Progent eliminates conflicts of interest by not selling hardware and software. Progent sells services only. This permits Progent to align technical services with the real needs of customers. Combining network support and product selling can lead to a situation where the proposed solution is based on a predetermined vendor rather than being based on the true needs of a client.
Contact Progent
If your Chula Vista, California company needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.
Immediate Remote Network Help
For immediate remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).