Professional Remote Technical Support for Chula Vista, California Small Business Computers from Microsoft Certified Consultants
Small companies have typically been ignored by large network service firms. Many small businesses allow themselves to become excessively dependent on freelance engineers or small support organizations who lack the size or extensive skill sets to respond promptly or efficiently to network emergencies. Still other small companies turn to giant service firms that employ technicians able to offer standardized fixes for common problems but who do not have the experience and technical scope to deal with the variety of configurations and lack of standardization that characterizes small business information systems.
Progent's time-tested approach to providing affordable and effective technical service to small businesses has made Progent one of the top Microsoft-certified IT service firms in the industry. Progent has provided remote support to businesses in every state in the United States (refer to Progent's client testimonials).
For larger businesses, Progent offers co-sourcing and project management support to add to the technical skills of your in-house IT support personnel. Co-sourcing can cut costs and help meet schedules for major projects such as software programming, business continuity planning and testing, security audits, merging datacenters, or software migrations.
Progent can in addition provide access to accredited consultants to help your business to design and execute your cloud computing strategy.
Main Technologies Serviced by Progent for Office Networks in Chula Vista, California
Progent provides the services of accredited experts for all aspects of business network technology found in small and midsize companies. Technologies serviced by Progent's consultants include:
Service Delivery Alternatives Available for Chula Vista, California Businesses
Progent has a variety of options for providing small businesses with affordable IT services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's model for providing computer support services is based on the Help Desk Call Center structure familiar to big IT groups. Progent's Helpdesk Service Model ensures fast response, comprehensive service records, reliable follow-through, and tight expense control for a range of IT service delivery alternatives that include online repairs, in-person help, high-end consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Online Support
Progentís Technical Response Center offers urgent and routine remote service for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned support professionals can assist clients to analyze and fix network problems without the cost or delay of in-person service calls. The experience of Progent's IT consultants makes it possible to resolve most network issues rapidly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-based registration process for new clients to address emergency network problems and Progent bills per minute with no sign-up fees or minimums, so you are invoiced only for the help you receive. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security engineers. Learn more details concerning Progent's online network troubleshooting services.
- Onsite Support
Progent offers onsite technical support for registered clients in major metropolitan areas in the United States. Progent's onsite support technicians can work in tandem with Progent's remote support engineers to deliver small and midsize companies the optimal solution: on-premises support professionals when you require them plus the on-line expertise of Progent's seasoned staff of IT consultants, security professionals, and business application developers. The wait time for in-person support calls is typically under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises support. Find out more details about why to register for Progent's onsite computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle the most issues. To learn more, refer to Help Desk Services for Small Businesses.
- Consulting Services
Progent offers small and midsize companies budget-friendly access to enterprise-class IT professionals who can deliver assistance with vital technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, network security consulting, non-stop it system engineering, virtualization solutions, plus configuration, customization and support for business software including accounting, ERP and MRP, management reporting, CRM, and office productivity packages. Progent can provide assistance with short-term projects including site relocations and major system upgrades, extended initiatives such as business analytics application programming and customization, database application development and DBA services, and web development, continuing services including System Center 2012 Operations Manager support and SCOM 2016 consulting services for network health monitoring and network management, or urgent response like data restoration and virus removal.
- Application Hosting
Progent can host key business applications such as Exchange and Microsoft SQL to provide small companies with greater levels of availability, security, and performance than is possible using the type of in-house data center that is realistically affordable for the majority of small and midsize organizations. Because Progent utilizes the same data centers that support the equipment of some of the world's largest IT companies, Progent can eliminate the cost of building and maintaining the systems needed for world-class environmental control, power backup, and redundant Internet connectivity. For managed applications, Progent can also ensure that upgrades and revisions remain updated, protection and efficiency is constantly tracked, and systems and data files are regularly backed up and ready for full and rapid restoration. Find out additional information concerning Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides comprehensive hosting services for all of a small or midsize company's production servers in an environment that not only delivers the top degree of dependability and scalability but that is in addition simple for customers to migrate to a different service firm or to bring internally when your circumstance calls for it. Progent's Private Cloud hosting service is structured around tested virtual server technologies that allow small businesses with mixed environments to save significantly on the costs of capital equipment, system maintenance, and network management while achieving world-class dependability and an unprecedented degree of vendor alternatives. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally managed solution, can handle the multi- platform and loosely standardized networks typical of smaller businesses, and keeps ownership of the software licenses in the client's hands so that moving to a new virtualized host is quick, reliable, and inexpensive. This avoids becoming a prisoner of a specific hosting provider while still offering all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide expert online consulting support to help businesses of all sizes integrate their networks with leading public clouds including Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that combine physical IT assets along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 integration with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of experience delivering advanced consulting services online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's low-cost ProSight line of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to address the complete malware attack lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you prove compliance with government and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and allows fast restoration of critical files, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, optimize and troubleshoot their networking appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating devices that need important updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the technology of top information security companies to deliver web-based control and world-class security for your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper level of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, DLP, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so all looming problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security requirements, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's preparedness to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup system that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity programs used by the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an increasingly complex array of infrastructure products such as PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Premier cybersecurity consultants,
CISM-authorized security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance experts can provide a company-wide perspective on network protection and can help with complex security projects like SIEM solutions to help companies comply with business guidelines and statutory regulations for network information protection and incident reporting.
The scope and size of Progent's engineering team bring a powerful set of benefits to organizations trying to maximize the business value of their IT system within an affordable budget. These advantages include:
- Best Service Methodology
Progentís team of Microsoft and Cisco Certified consultants average more than ten years of hands-on industry background, at the forefront of IT service, performing a wide range of IT tasks for a large array of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting staff. This means that you get not just world-class technical capability, but also a consultant with field-tested approaches for resolving actual IT problems efficiently.
Find out more concerning Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing model is to bill for remote support and on-premises help per minute. Consequently, you are charged only for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no registration fee and requires no retainer for services delivered during regular business hours. Many support firms demand substantial minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity eliminates major invoices for quick fixes. Another advantage of by-the-minute invoicing is that you are less tempted to permit minor issues to stay unaddressed until they grow into major ones.
Read additional information concerning Progent's value pricing for IT outsourcing.
- Full Reporting of Delivered Services
Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local service organizations who offer scant documentation or details of services done, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the support documentation given by every staff member to every client. The practice of detailing and archiving support activity allows more efficient support and eliminates a variety of typical problems such as when a service customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
Find out more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's support experts to customers. By teaching customers to resolve problems that are within their scope, Progent can focus on offering high-value skills where Progent faces little competition. Small companies who utilize freelance service providers or who maintain in-house support staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more reliable, protected, and efficient.
Learn more about Progent's knowledge transfer services.
If your Chula Vista, California business wants to contact Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.
Immediate Online Technical Assistance
For fast online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).