Quick, Affordable Remote Computer Troubleshooting for Chula Vista, California Small Businesses
For over twenty years, Progent has focused on delivering enterprise-quality network support to clients who have small-business budgets. Progent has built a unique service system that features a cost-effective, seamless virtual office network, sophisticated remote troubleshooting technology, a large team of engineers certified in a wide array of IT practice areas, a Help Desk Call Center operational structure that maximizes efficiency and guarantees follow-up, a global group of remote troubleshooting experts, on-site service dispatching for the majority of most zip codes in the United States, and a corporate culture committed to resolving technical problems in the least time and at the lowest cost to customers.
For mid-size and large companies, Progent can provide co-sourcing and project management services to add to the subject matter expertise of your internal IT service personnel. This can reduce expenses and help meet schedules for major projects such as application development, business continuity preparedness, security audits, merging datacenters, or software migrations and upgrades.
Progent can in addition provide access to accredited experts to assist your company to design and implement your cloud strategy.
Key IT Areas Serviced by Progent for Chula Vista, California Office Networks
As a Microsoft-certified Partner IT service firm with a world-class group of Cisco Premier CCIE networking experts and Apple Computer certified engineers, Progent provides urgent troubleshooting and affordable remote consulting to Chula Vista, CA businesses for a wide array of information technologies such as:
Service Delivery Options for Chula Vista, California Companies
Progent offers a selection of options for providing small businesses with affordable computer services for troubleshooting, consulting, hosting services, and network management. Progent's paradigm for delivering network support is built on the Help Desk operational structure familiar to big IT support groups. Progent's Helpdesk Support Mechanism promotes rapid support, comprehensive service documentation, reliable follow-through, and strict cost control for an array of network service delivery alternatives that include online repairs, onsite support, high-end consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Management
- Remote Service
Progentís Technical Response Center (TRC) offers urgent and routine remote assistance for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's certified service experts can assist clients to analyze and fix network issues without the cost or time loss of in-person service calls. The background of Progent's IT engineers makes it possible to handle the majority of IT problems rapidly. For the most challenging problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-based signup process for new customers to address urgent network problems and Progent charges by the minute with zero startup fees or time minimums, so you are invoiced only for the support you get. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Learn additional details concerning Progent's remote network troubleshooting services.
- On-site Service
Progent provides on-site computer support for registered customers in larger cities in the United States. Progent's on-site service technicians can operate in conjunction with Progent's online service experts to give small companies the optimal solution: on-premises support professionals when you need them plus the remote help of Progent's seasoned team of network engineers, security professionals, and business application programmers. The wait time for in-person support visits is usually less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises support. Learn more concerning why to sign up for Progent's in-person computer support.
- Phone Support
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all facets of online desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems. For details, visit Online Help Desk Services for Small Businesses.
- Consulting Services
Progent offers small and midsize companies budget-friendly access to enterprise-class consultants who can deliver help with critical products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network protection engineering, fault tolerant network engineering, virtualization solutions, plus configuration, programming and support for business programs including accounting, ERP, reporting, sales automation, and office productivity packages. Progent can help with one-shot projects such as site moves and massive system migrations, extended initiatives such as business analytics software programming and customization, relational database software programming and DBA support, and web design, on-going support such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and system management, or urgent services such as data restoration and virus cleanup.
- Application Server Hosting
Progent offers hosting for key applications like Exchange Server and MS SQL to provide small and midsize businesses with greater degrees of dependability, protection, and recoverability than is possible using the class of on-site data center that is achievable for the majority of small businesses. Because Progent uses the same data centers that support the equipment of some of the world's largest information technology organizations, Progent can eliminate the investment in building and managing the systems required for enterprise-class environmental control, power backup, and redundant Internet connectivity. For managed applications, Progent can also make sure that patches and revisions remain current, protection and efficiency is constantly monitored, and systems and data files are regularly archived and ready for complete and prompt restoration. Find out more concerning Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small or midsize company's servers in a setting that not only provides the highest degree of dependability and scalability but that is in addition convenient for clients to migrate to a different service firm or to bring internally whenever your business situation calls for it. Progent's Private Cloud hosting is built around tested virtual server technologies that allow small businesses with mixed environments to save dramatically on the costs of capital equipment, system maintenance, and IT administration while achieving world-class dependability and an unparalleled degree of vendor flexibility. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally administered solution, can handle the multi- OS and loosely standardized networks typical of smaller businesses, and retains ownership of the software licenses in the customer's possession so that migrating to a new virtual host is quick, reliable, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still providing all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting Services
Progent can provide advanced online consulting services to help organizations of any size connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid topologies that utilize physical IT assets as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's low-cost ProSight line of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely escape traditional signature-based AV products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the complete malware attack progression including blocking, detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical data, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Learn more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, optimize and debug their networking hardware like routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that require important updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the technology of top information security vendors to provide centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT personnel and your assigned Progent consultant so any potential issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory system. Both also come with a year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's ability to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup environment that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and office productivity applications used by the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an ever more sophisticated array of infrastructure technologies such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Premier cybersecurity experts,
CISM-authorized security professionals, CISA-authorized security audit consultants and GIAC-certified information assurance professionals offer a company-wide perspective on network protection and can help with advanced security projects such as SIEM solutions to help companies comply with business standards and government regulations for IT information security and reporting.
The scope and depth of Progent's engineering staff bring a unique set of advantages to organizations wishing to increase the business value of their information network within an affordable budget. These benefits include:
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average more than a decade of real-world professional experience, at the forefront of IT support, performing a wide range of IT tasks for a large array of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting personnel. This ensures that you get not only expert IT skills, but also a consultant with field-tested methods for resolving real-world IT problems rapidly.
Find out additional information about Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing policy is to bill for online service and on-site help by the minute. As a result, you owe just for received services. Progent does not demand a higher rate for off-hours or urgent service, and Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and asks no monthly commitment for support services delivered during normal working hours. Many service organizations demand substantial minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity does away with major bills for fast repairs. Another advantage of by-the-minute billing is that you will not be tempted to permit simple problems to fester until they grow into big problems.
Learn more details about Progent's value pricing for IT outsourcing.
- Full Documentation of Delivered Support
Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all billed services. Unlike some independent consultants or local service organizations who offer minimal documentation or details of tasks done, every service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the support documentation sent by each consultant to each client. The discipline of documenting and organizing service records allows more effective service and avoids a slew of common misfortunes such as when a support client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
Find out additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find skills where Progent faces few competitors. Small companies who work with freelance consultants or who employ in-house support staffs gain when Progent passes on information about new technology and proven methodologies to make their networks more reliable, protected, and productive.
Read more about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Chula Vista, California company needs to contact Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.
Immediate Remote Network Support
For fast online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).