Quick, Low-cost Remote Computer Network Troubleshooting for Chula Vista, California Small Companies
For over twenty years, Progent has specialized in providing enterprise-quality computer support services to customers with small-business IT budgets. Progent has developed a unique service solution that includes a streamlined, tightly connected virtual office network, custom online troubleshooting technology, a substantial pool of consultants accredited in a broad range of technical practice areas, a Call Center operational structure that maximizes efficiency and guarantees follow-up, a global team of on-line service professionals, on-site service availability for the majority of most zip codes in the United States, and a company ethos committed to solving network problems in the least time and at the least cost to customers.
For mid-size and large businesses, Progent can provide co-sourcing support to reinforce the technical skills of your in-house network service group. This can reduce expenses and help meet schedules for major IT initiatives like software design and development, disaster recovery preparedness, security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can also provide the services of accredited consultants to assist your business to design and implement a sensible cloud strategy.
Main Products and Technologies Supported by Progent for Office Networks in Chula Vista, California
Progent's team of industry certified engineers provides support for virtually all aspects of information systems deployed by businesses of any size. Practice areas supported by Progent in Chula Vista include:
Support Delivery Options Available for Chula Vista, California Businesses
Progent has a selection of options for providing small and midsize businesses and local governments with cost-effective IT services for technical support, consulting, hosting services, and network management outsourcing. Progent's paradigm for delivering computer support services is built on the Help Desk operational structure common to larger IT support organizations. Progent's Help Desk Call Center Support Mechanism promotes rapid support, comprehensive service records, dependable follow-through, and strict cost control for an array of network support delivery modes that include remote troubleshooting, onsite help, high-end consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Management
- Online Support
Progentís Technical Response Center (TRC) offers urgent and routine remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's certified support experts can help customers to troubleshoot and repair network issues without the expense or delay of in-person service visits. The experience of Progent's network engineers allows them to handle most network problems quickly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-based signup process for new clients to accommodate emergency situations and Progent bills per minute with zero startup fees or time minimums, so you pay only for the support you receive. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Learn more information about Progent's remote network troubleshooting expertise.
- Onsite Support
Progent provides onsite technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service personnel can work in conjunction with Progent's online service experts to deliver small and midsize companies the optimal solution: hands-on support professionals when you need them as well as the remote expertise of Progent's worldwide team of network engineers, security professionals, and business application developers. The response time for in-person service visits is usually less than 24 hours. Progent requires no start-up or retainer charge for registering as a Progent customer for on-premises support. Learn more about how and why to register for Progent's onsite computer support services.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all facets of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle complex issues. For details, refer to Help Desk Services.
- IT Consulting Services
Progent offers small and midsize companies budget-friendly access to enterprise-class consultants who can deliver help with critical technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network security engineering, high availability it system engineering, virtual server strategies, plus configuration, customization and training for small business applications such as accounting, ERP, management reporting, sales automation, and productivity software. Progent can provide assistance with short-term projects including office relocations and major software migrations, extended projects like business information application programming and customization, relational database software programming and DBA support, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or urgent services like data restoration and malware removal.
- Application Hosting
Progent can host vital applications like Exchange and MS SQL to provide small companies with higher levels of dependability, protection, and recoverability than is feasible using the class of on-site data center that is realistically affordable for the majority of small and midsize companies. Because Progent uses the same facilities that host the equipment of some of the planet's largest information technology organizations, Progent can save you the cost of building and managing the infrastructure required for world-class environmental control, power backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that patches and service packs stay current, protection and performance is constantly tracked, and systems are consistently archived and ready for complete and prompt restoration. Find out more about Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting for the entirety of a small company's production servers in a setting that not only delivers the top level of fault-tolerance and scalability but that is in addition easy for customers to transfer to a different service provider or to move internally when your business situation calls for it. Progent's Private Cloud hosting is built around proven virtualization technologies that permit businesses with mixed environments to save significantly on the expense of hardware, infrastructure support, and IT management while achieving enterprise-class dependability and an unprecedented degree of vendor options. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed solution, can support the multi- platform and non- standardized networks common with smaller companies, and retains ownership of the software in the client's possession so that moving to a different virtualized host is quick, safe, and inexpensive. This avoids ending up a captive to a specific hosting service while still providing all the savings associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent can provide expert remote support to help organizations of all sizes integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that seamlessly combine local resources along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent's value-priced ProSight series of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the entire malware attack progression including blocking, infiltration detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital files, apps and virtual machines that have become lost or damaged due to component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, optimize and troubleshoot their networking appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading information security vendors to deliver web-based management and comprehensive protection for all your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further level of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT personnel and your Progent engineering consultant so that any potential problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an objective evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both also come with one year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security regulations, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your company's ability to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup system that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Choice for Chula Vista, California Small Businesses
Progent's staff size, breadth and depth of technical expertise, and experience with enterprise IT support allow small and midsize businesses to avoid the pitfalls associated with excessive reliance on thinly staffed service firms or individual consultants.
Working with Progent's Experts allows your business to:
- Prevent Over Reliance on Individual Consultants
For network support, smaller businesses sometimes rely excessively on independent engineers. Although freelance service engineers have lower expenses than larger support firms and can typically bill apparently smaller fees, freelancers are sometimes too busy to react rapidly to urgent network problems. If a freelance engineer is occupied with another client, sick, on travelling, or in training, the absence of backup personnel may force your business to go without assistance during a crisis. The more your small business grows, network downtime or difficulties with critical applications get more costly. The money you thought you were saving on a freelancer can be eaten up fast because of lost output. In addition, when freelance engineers encounter unfamiliar problems, the lack of a big consulting group to fall back on for help requires them to learn in place while your business winds up footing the bill for their ongoing training.
- Gain Access to Certified Professionals in Sophisticated IT Issues
Many smaller support organizations or independent consultants specializing in small business network support may excel at delivering connect-the-dots fixes but don't have the experience to deal efficiently with complex network environments that have mixed operating systems, many offices, Voice over IP systems, mobile workforces, integrated financial and operational software, eCommerce, and custom line-of-business software. Progent's background with global companies and Progent's extensive staff of specialists can be valuable to your small business because big-company environments are by nature complicated, support problems require thorough understanding of in numerous technical areas, and reaching a high level of stability, availability, and security calls for enterprise-tested leading practices.
- Create a Solid Basis for Growth
Small businesses typically begin with a network implemented on a shoestring budget. Lacking a strong architecture, a series of improvised fixes commonly get tossed on top of a weak foundation. As a company grows, reliability and expandability problems can obstruct the productivity of the organization. Such environments need proper assessment, smart business planning, and in-depth experience to migrate to an IT environment that will provide the solid foundation to handle current business requirements and support future expansion.
- Team with Solution Finders, Not Product Vendors
Small companies need direction and education to navigate through an increasingly complex array of IT options available for enabling business growth and enhancing productivity. Businesses do not need a network engineer or service organization that tries to sell them products. Progent eliminates conflicted motives by not reselling any products. Progent offers services and expertise exclusively. This permits Progent to align consulting services with the real interests of clients. Combining network consulting and product reselling can lead to a conflict where the proposed solution is based on a preselected technology rather than being based on the true requirements of a client.
In case your Chula Vista, California company wants to contact Progent to ask about network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.
Fast Remote Network Help
For fast online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).