Chula Vista, CA Remote Support from World-class Computer Troubleshooting Professionals
Progent's computer network troubleshooting services can provide your Chula Vista, CA company cost-effective and reliable support from Microsoft and Cisco certified consulting engineers. By delivering network support service when you need it, providing specialized knowledge for key technologies, offering value-added services such as automated network monitoring, and billing only for services you receive, Progent gives your Chula Vista, California business an affordable alternative for optimizing the productivity and profitability of small-scale business networks. Whether you run an on-premises system, connect to cloud-based infrastructure, or have a hybrid cloud/on-premises solution, Progent is the smart choice for businesses and local governments to build and manage a reliable and secure information network and to have quick availability of the experienced support typically available only to corporations who can maintain a large in-house IT group.

For larger businesses, Progent can provide co-sourcing and project management services to reinforce the subject matter expertise of your internal IT service staff. This can save money and help meet schedules for big projects like application design and development, business continuity preparedness, security audits, merging datacenters, or software migrations.

Progent can also provide the services of accredited experts to help your company to design and execute a sensible cloud strategy.

Popular Products and Technologies Serviced by Progent for Businesses in Chula Vista, California
Progent's national team of industry certified experts offers support for virtually all aspects of network systems used by companies of all sizes. Areas supported by Progent in Chula Vista include:

Support Delivery Options Available for Chula Vista, California Companies
Progent offers a selection of alternatives for providing small companies with cost-effective IT services for troubleshooting, system architecture, hosting services, and IT management. Progent's model for delivering IT support is based on the Help Desk Call Center operational structure common to big IT groups. Progent's Helpdesk Support Mechanism ensures rapid response, thorough service records, consistent follow-through, and tight cost control for a range of network support delivery alternatives that include online repairs, in-person support, top-level consulting, plus server hosting.

  • Remote Support
    Progent’s Technical Response Center offers emergency and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's certified support experts can help clients to analyze and repair network problems without the expense or delay of on-premises service visits. The experience of Progent's network consultants allows them to resolve most IT problems rapidly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-based registration process for first-time customers to address urgent network problems and Progent bills per minute with zero startup fees or minimums, so you are invoiced only for the assistance you receive. Experts you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Find out additional details about Progent's remote computer support expertise.

  • On-site Service
    Progent provides on-site technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service technicians can work in conjunction with Progent's online support experts to deliver small companies the best of both worlds: on-premises support technicians when you require them as well as the remote help of Progent's seasoned team of IT engineers, security professionals, and business software programmers. The response time for on-site service visits is usually under 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for onsite support. Learn more details about how to sign up for Progent's in-person computer support.

  • Help Desk
    Progent's Help Desk Outsourcing Services are intended for all businesses and local governments who require prompt and dependable support from a professional Help Desk Call Center with efficient telephone assistance, remote troubleshooting capability, and sufficient technical depth for all needed problem escalation. Because smaller businesses typically have limited IT funds and can spare scant management attention for dealing with network support, Progent's Help Desk Outsourcing Services can be the most efficient option to ensure that small business information systems are always up and running. Read more about Progent's Help Desk services.

  • IT Consulting Services
    Progent provides small and midsize companies budget-friendly access to enterprise-class IT professionals who can provide assistance with vital products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, company-wide network protection consulting, fault tolerant network consulting, virtual server strategies, plus integration, customization and support for small business applications such as financials, operations, reporting, sales automation, and office productivity software. Progent can provide assistance with one-time projects including office relocations and massive software migrations, longer term projects such as management information software development and support, database application development and DBA support, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network administration, or urgent response like disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent can host vital applications such as Exchange Server and Microsoft SQL to provide small and midsize businesses with higher levels of reliability, security, and recoverability than is feasible using the type of on-site data center that is practical for the majority of small and midsize companies. Since Progent uses the same data centers that host the equipment of many of the planet's largest information technology organizations, Progent can save you the expense of building and managing the infrastructure required for enterprise-class environmental control, power backup, and redundant Internet connectivity. For hosted applications, Progent can also ensure that upgrades and service packs remain current, security and efficiency is continually monitored, and systems are consistently archived and ready for complete and rapid recovery. Find out additional information about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting services for all of a small company's servers in a setting that not only provides the highest degree of availability and extensibility but that is also convenient for customers to migrate to another support firm or to move in-house when your situation calls for it. Progent's Private Cloud hosting is built around proven virtual server techniques that allow companies with mixed environments to save dramatically on the expense of hardware, infrastructure maintenance, and IT management while getting enterprise-class dependability and an unparalleled level of vendor alternatives. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed service, can support the multi- OS and non- standardized environments typical of smaller businesses, and retains ownership of the licenses in the client's hands so that migrating to a new virtual system is quick, reliable, and inexpensive. This avoids becoming a captive to a single hosting service while still providing all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers expert remote support services to help organizations of all sizes connect their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that seamlessly combine on-premises resources along with public cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure design and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight series of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to defend endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to manage the complete malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical data, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, optimize and troubleshoot their networking hardware like switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that require important software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security companies to provide centralized management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further level of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management staff and your Progent engineering consultant so all potential problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you’re making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an objective evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security regulations, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance expert. The interview is intended to evaluate your company's preparedness to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Alternative for Chula Vista, California Businesses
Progent's staff size, scope of technical skill, and experience with corporate IT consulting allow small companies to avoid the pitfalls related to excessive reliance on thinly staffed service organizations or independent engineers.

Teaming with Progent's Experts allows your small business to:

  • Avoid Excessive Reliance on Freelance Support Consultants
    For IT support, small businesses often rely excessively on freelance engineers. Although individual service providers have lower expenses than more substantial IT service firms and can afford to charge nominally smaller fees, they are often stretched to far to respond rapidly to critical situations. If a freelance consultant is occupied with another customer, ill, on travelling, or in training, the lack of backup personnel may force your business to go without assistance during an emergency. As your small business grows, system unavailability or problems with critical applications get more costly. The dollars you thought you were conserving on a freelancer can evaporate quickly due to lost productivity. In addition, when independent engineers confront unfamiliar problems, the lack of a large engineering group to rely on for assistance requires them to learn on the job while your organization ends up footing the bill for their ongoing training.

  • Have Access to Experts in Sophisticated Information Technology Issues
    Many smaller service firms or independent engineers focused on small company network support may excel at delivering routine fixes but lack the experience to deal efficiently with complicated network configurations with mixed platforms, multiple offices, VoIP systems, mobile clients, interconnected accounting and operational software, data-driven web sites, and custom line-of-business software. Progent's background with global companies and Progent's large group of specialists can be valuable to your business because enterprise networks are characteristically complex, integration issues demand thorough understanding of in numerous technical disciplines, and reaching an acceptable level of robustness, reliability, and protection calls for enterprise-tested leading practices.

  • Build a Firm Foundation for Seamless Growth
    Small companies typically begin with an IT system implemented on a shoestring budget. Lacking a proper architecture, a sequence of ad hoc repairs often get tossed on top of a tenuous foundation. As a company grows, reliability and expandability problems can undermine the productivity of the business. Such networks require thorough assessment, smart business planning, and in-depth experience to migrate to a network infrastructure that can act as the reliable basis to meet current business needs and ease future expansion.

  • Team with Solution Providers, Not Resellers
    Small businesses need guidance and insight to navigate through an ever more complex array of technology alternatives offered for enabling business growth and enhancing productivity. They do not need a network consultant or service firm that attempts to sell them a product. Progent avoids conflicts of interest by not reselling hardware and software. Progent offers services exclusively. This allows Progent to align technical support services with the real interests of customers. Combining network support and product selling can lead to a situation where the proposed solution is built around a preselected technology rather than being based on the actual requirements of a customer.

Contact Progent
In case your Chula Vista, California business wants to get in touch with Progent to ask about network outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Immediate Online Network Help
For immediate remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).















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