Expert Online Help for Chula Vista, California Small Business Computers from Microsoft Certified Consultants
Small companies have typically been underserved by large network service organizations. Many small companies allow themselves to become excessively reliant on individual consultants or small consulting firms who don't have the size or extensive knowledge to respond quickly or efficiently to network emergencies. Other small companies turn to mass-market support firms that employ technicians trained to offer standardized fixes for ordinary issues but who are missing the experience and versatility to deal with the diversity of configurations and absence of standards typical of small company IT networks.
Progent's time-tested methodology for providing low-cost and successful technical support to small companies has made Progent one of the premier Microsoft-certified IT service organizations in the country. Progent has delivered remote help to companies in every state in the country (See Progent's customer testimonials).
For mid-size and large companies, Progent offers co-sourcing services to supplement the technical skills of your internal IT support group. This can save money and minimize technical risks for major IT initiatives like application development, business continuity planning and testing, security evaluations, office consolidations, or technology migrations and upgrades.
Progent can in addition provide the services of accredited consultants to help your company to design and implement a sensible cloud computing strategy.
Main IT Areas Supported by Progent for Chula Vista, California Business Networks
As a Microsoft-certified Partner computer support company that maintains a large group of Cisco CCIE network infrastructure consultants and Apple certified engineers, Progent provides urgent assistance and low-cost remote consulting to Chula Vista, CA companies for a broad array of computer technologies including:
Service Delivery Options for Chula Vista, California Companies
Progent has a variety of alternatives for providing small businesses with affordable IT services for troubleshooting, system architecture, and IT management. Progent's paradigm for delivering network support services is based on the Help Desk structure familiar to big IT support organizations. Progent's Help Desk Service Model promotes rapid support, thorough activity records, dependable follow-up, and strict cost control for a range of IT service delivery alternatives that include online repairs, on-premises help, and top-tier consulting.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) provides urgent and routine online service for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned support professionals can help clients to troubleshoot and repair hardware and software issues without the cost or delay of in-person support visits. The experience of Progent's network engineers makes it possible to resolve most network problems rapidly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-accessible registration procedure for new clients to address urgent network problems and Progent charges by the minute with no sign-up fees or minimums, so you are invoiced only for the support you get. Experts available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Find out additional information concerning Progent's online network support services.
- Onsite Support
Progent offers on-site computer assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in conjunction with Progent's online service engineers to deliver small and midsize companies the ideal combination: in-person service professionals when you require them as well as the on-line expertise of Progent's seasoned team of network consultants, security specialists, and business application developers. The wait time for in-person service visits is typically under one business day. There is no start-up or retainer fee for becoming a Progent client for on-premises support. Find out more details about why to register for Progent's in-person network support services.
- Help Desk
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all aspects of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues. To learn more, see Help Desk Services.
- Help Desk Sharing Services
Progentís Help Desk sharing services allow your business to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's roster of veteran desktop support engineers and subject matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation tool for handling end-user service requests, ticketing, ownership, status tracking, and metrics. To learn more, refer to Progentís shared Help Desk services.
- IT Consulting Services
Progent offers small and midsize businesses budget-friendly access to world-class IT professionals who can provide help with vital products and technologies including
- Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, network protection consulting, non-stop network consulting, virtual server strategies, plus integration, customization and support for business programs such as accounting, ERP, business analytics, CRM, and office productivity packages. Progent can provide assistance with short-term projects including office moves and major software migrations, longer term initiatives such as customizing a legacy ERP platform to a current Microsoft Dynamics or Dynamics 365 solution, database software programming and administration services, and web development, on-going services such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system administration, or emergency response such as disaster recovery and malware removal.
- Network Infrastructure Expertise for an At-Home Workforce
Progent can help small and mid-size businesses to plan, configure and troubleshoot the network infrastructure to support a remote workforce. Aspects of infrastructure for which Progent's consultants offer support include secure and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) platforms, router setup, Wi-Fi network design and deployment, and reliable Internet connections. For information about Progent's network infrastructure consulting expertise for teleworkers, refer to network infrastructure consulting services for telecommuters.
- Private Cloud Hosting
Progent's Private Cloud hosting provides comprehensive hosting for all of a small organization's servers in an environment that not only delivers the top level of availability and scalability but that is also easy for customers to transfer to another support provider or to bring internally when your situation calls for it. Progent's Private Cloud hosting is based on tested virtualization technologies that permit businesses with mixed environments to save dramatically on the costs of hardware, system support, and network management while getting world-class availability and an unprecedented degree of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally managed package, can support the mixed- OS and non- standardized environments typical of smaller businesses, and retains ownership of the software licenses in the customer's hands so that migrating to a new virtualized system is fast, reliable, and affordable. This avoids ending up a prisoner of a single hosting provider while still offering all the cost savings related to SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent can provide advanced online support to help companies of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that utilize on-premises IT assets along with public cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and integration services, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background delivering advanced consulting services online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent's affordable ProSight suite of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the complete malware attack lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you prove compliance with government and industry information security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital files, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that need important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security vendors to deliver centralized control and world-class protection for all your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper level of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so any potential problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with government and industry security regulations, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's preparedness to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your existing cybersecurity posture and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient AV and backup system that meets your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Choice for Chula Vista, California Small Businesses
Progent's size, scope of information technology skill, and experience with enterprise network consulting enable small and midsize companies to avoid the problems related to excessive dependence on thinly staffed service firms or independent engineers.
Working with Progent enables your business to:
- Avoid Over Dependence on Freelance Support Consultants
For IT support, smaller businesses sometimes rely excessively on independent engineers. Although individual support providers have lower expenses than more substantial IT service organizations and can typically charge nominally smaller rates, they are sometimes too busy to respond quickly to critical network problems. If an independent consultant is busy with another client, ill, on travelling, or in class, the lack of replacement personnel may force your business to wait for assistance in case of an emergency. The more your company expands, system unavailability or problems with line-of-business applications get more costly. The money you thought you were saving on an independent consultant can evaporate quickly because of lost productivity. Also, when independent engineers confront new problems, the unavailability of a big consulting group to depend on for help requires them to train with the meter running while your business winds up footing the costs for their ongoing education.
- Gain Access to Experts in Sophisticated Information Technology Solutions
The majority of smaller service firms or freelance consultants who concentrate on small company IT support may excel at delivering routine solutions but lack the seasoning to work efficiently with complicated IT environments with mixed platforms, many sites, VoIP implementations, remote clients, integrated financial and analytical software, eCommerce, and custom business software. Progent's experience with global enterprises and Progent's extensive staff of experts can benefit your company because big-company networks are by nature complex, integration issues demand in-depth knowledge in numerous technical areas, and reaching an acceptable level of stability, availability, and security calls for industry-tested best practices.
- Create a Solid Foundation for Seamless Growth
Small companies often start with an IT system implemented on a shoestring budget. Lacking a solid basis, a sequence of ad hoc repairs commonly get tossed onto of a weak structure. As a company grows, reliability and expandability issues can undermine the productivity of the business. These networks require thorough evaluation, intelligent strategic planning, and in-depth experience to upgrade to a network infrastructure that will act as the reliable basis to meet current business needs and support future expansion.
- Partner with Solution Providers, Not Product Vendors
Small businesses need direction and insight to navigate through an increasingly complicated maze of IT alternatives available for enabling business growth and improving efficiency. They do not need a network consultant or service organization that tries to promote products. Progent avoids conflicts of interest by not selling hardware and software. Progent provides services exclusively. This permits Progent to align consulting support with the genuine interests of clients. Mixing network consulting and product selling can lead to a conflict where the recommended solution is built around a predetermined vendor rather than being based on the true requirements of a customer.
Get in Touch with Progent
In case your Chula Vista, California company wants to get in touch with Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.
Fast Online Network Help
For fast online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).