Chula Vista, CA Remote Help from World-class Computer Network Troubleshooting Experts
Progent's computer support services can deliver your Chula Vista, CA company affordable and reliable support from world-class computer experts. By providing network support service when you require it, offering advanced expertise for critical applications, offering unique support such as automated network monitoring, and invoicing only for support you receive, Progent offers your Chula Vista, California company an affordable alternative for optimizing the profitability of small-scale business networks. Whether you run an on-premises system, connect to cloud-based resources, or manage a hybrid cloud/on-premises network, Progent is the smart choice for businesses and local governments to build and manage a reliable and safe information system and to benefit from fast access to the skilled consulting ordinarily available only to corporations who are able to set up a sizeable in-house IT group.
For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to supplement the skills of your in-house network service personnel. Co-sourcing can save money and minimize technical risks for major projects like application programming, disaster recover/business continuity planning and testing, network security evaluations, merging datacenters, or software migrations.
Progent can in addition offer access to certified consultants to help your business to design and implement a sensible cloud computing strategy.
Primary IT Areas Supported by Progent for Businesses in Chula Vista, California
Progent's nationwide team of industry certified engineers offers help for all facets of information systems deployed by companies of all sizes. Areas served by Progent in Chula Vista include:
Support Delivery Options for Chula Vista, California Companies
Progent offers a selection of options for providing small and midsize companies and local governments with affordable IT services for troubleshooting, system architecture, hosting, and IT management. Progent's paradigm for delivering IT support services is based on the Help Desk operational structure common to big IT groups. Progent's Contact Center Service Model ensures rapid response, thorough service documentation, consistent follow-through, and strict expense control for an array of network service delivery modes that include remote troubleshooting, in-person help, high-end consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Remote Network Management
- Online Service
Progentís Technical Response Center offers urgent and routine remote assistance for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service experts can assist clients to analyze and fix hardware and software problems without the cost or time loss of in-person service calls. The background of Progent's IT engineers makes it possible to handle the majority of network problems rapidly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-accessible signup procedure for first-time clients to address urgent situations and Progent charges per minute with no sign-up fees or time minimums, so you are invoiced only for the support you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Find out additional information about Progent's remote network troubleshooting expertise.
- On-site Support
Progent offers onsite technical assistance for registered clients in larger cities in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's remote service engineers to give small and midsize businesses the best of both worlds: hands-on service technicians when you need them plus the on-line expertise of Progent's seasoned team of IT consultants, security professionals, and business application programmers. The response time for on-site support visits is usually less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises support. Find out more details concerning why to register for Progent's onsite network support services.
- Help Desk
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all aspects of online desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues. for more information, visit Help Desk Services.
- Consulting Expertise
Progent offers small businesses affordable access to enterprise-class consultants who can provide assistance with critical technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, company-wide network protection consulting, non-stop network consulting, virtualization solutions, plus configuration, programming and support for small business applications such as accounting, ERP and MRP, reporting, sales automation, and productivity software. Progent can provide assistance with one-time projects including site relocations and major software upgrades, longer term projects like business reporting application development and customization, database software development and DBA support, and web design, on-going support such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure health monitoring and network administration, or emergency services such as disaster recovery and malware removal.
- Application Server Hosting
Progent can host mission-critical applications like Microsoft Exchange Server and Microsoft SQL Server to provide small companies with greater levels of availability, protection, and performance than is possible with the type of in-house data center that is realistically affordable for most small organizations. Since Progent utilizes the same data centers that support the equipment of some of the planet's largest information technology companies, Progent can save you the investment in building and maintaining the infrastructure needed for world-class environmental control, electrical backup, and redundant Internet access. For managed applications, Progent can also ensure that patches and service packs remain current, protection and efficiency is constantly monitored, and systems are consistently archived and ready for complete and prompt recovery. Find out more concerning Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers comprehensive hosting for all of a small or midsize company's servers in an environment that not only delivers the highest level of availability and scalability but that is also easy for customers to migrate to a different support firm or to move in-house if your circumstance calls for it. Progent's Private Cloud hosting service is founded on mature virtual server technologies that permit companies with multi-vendor networks to benefit significantly on the costs of hardware, system support, and IT administration while achieving enterprise-class availability and an unparalleled degree of vendor flexibility. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally managed solution, can handle the multi- platform and non- standardized environments typical of small businesses, and retains control of the software in the client's hands so that moving to a different virtualized host is fast, safe, and inexpensive. This avoids becoming a prisoner of a specific hosting service while still providing all the economies related to SaaS hosting services.
- Hybrid Cloud Migration Consulting Services
Progent can provide advanced remote support services to help companies of any size connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that utilize local resources along with public clouds. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's low-cost ProSight series of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight ASM protects local and cloud resources and provides a unified platform to address the entire threat progression including protection, detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also assist you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical files, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, optimize and debug their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading information security companies to provide centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system running at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's preparedness either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup system that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Alternative for Chula Vista, California Businesses
Progent's size, depth of technical skill, and familiarity with corporate network consulting enable small companies to sidestep the pitfalls related to excessive reliance on small support organizations or independent consultants.
Working with Progent's Experts allows your company to:
- Avoid Excessive Dependence on Individual Support Consultants
For network services, small companies often rely excessively on independent consultants. Although individual support engineers have lower expenses than more substantial IT service organizations and can typically bill apparently smaller rates, individuals are often stretched to far to react rapidly to urgent problems. If a freelance consultant is busy with different customer, sick, on travelling, or in class, the absence of backup staff may force your company to wait for assistance in case of an emergency. As your company expands, network unavailability or difficulties with line-of-business programs become more expensive. The dollars you believed you were saving on a freelancer can be eaten up quickly due to lost output. In addition, when independent consultants encounter unfamiliar technologies, the lack of a large consulting team to depend on for help requires them to train with the meter running while your company ends up footing the costs for their continuing education.
- Gain Access to Experts in Complex Information Technology Solutions
The majority of small support organizations or independent consultants who concentrate on small business IT consulting are capable of delivering connect-the-dots fixes but lack the seasoning to deal cost-effectively with complicated IT environments with mixed operating systems, numerous offices, Voice over IP implementations, remote clients, interconnected accounting and operational software, eCommerce, and specialized business software. Progent's background with worldwide companies and Progent's extensive team of experts can be valuable to your business because big-company networks are inherently complicated, support problems demand in-depth understanding of in many technical disciplines, and achieving a high degree of stability, reliability, and security calls for enterprise-tested best practices.
- Create a Firm Basis for Seamless Growth
Small businesses often begin with an IT system implemented on a shoestring budget. Without a solid architecture, a sequence of band-aid fixes often get thrown on top of a marginal structure. As a company evolves, reliability and scalability problems can hinder the productivity of the organization. Such environments need thorough evaluation, intelligent business planning, and in-depth experience to upgrade to an IT infrastructure that can provide the reliable basis to handle critical business needs and support downstream expansion.
- Partner with Solution Finders, Not Resellers
Smaller companies require direction and insight to work through an increasingly complex maze of technology options available for enabling business growth and improving efficiency. They do not need a network consultant or service organization that attempts to promote a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent sells services and expertise only. This permits Progent to match technical services with the real interests of clients. Combining IT support and product reselling can result in a conflict where the proposed solution is built around a preselected vendor rather than being based on the actual requirements of a customer.
How to Contact Progent
In case your Chula Vista, California business wants to contact Progent to ask about network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.
Immediate Remote Technical Support
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).