Expert Remote Help for Chula Vista, California Networks from Microsoft Certified Consultants
Small businesses have traditionally been ignored by major network support firms. Some small businesses permit themselves to grow dangerously reliant on individual engineers or small support firms who don't have the size or broad knowledge to react promptly or effectively to technical crises. Other small businesses resort to mass-market service providers staffed with personnel able to provide by-the-numbers fixes for common problems but who do not have the experience and versatility to handle the variety of environments and lack of standardization that characterizes small business IT networks.
Progent's time-tested approach to providing low-cost and successful technical support to small companies has made Progent among the top Microsoft-certified IT consulting organizations in the industry. Progent has provided online help to companies in every state in the United States (refer to Progent's customer testimonials).
For larger companies, Progent can provide co-sourcing and project management services to reinforce the subject matter expertise of your internal IT service personnel. This can save money and minimize technical risks for major IT initiatives such as software programming, disaster recover/business continuity planning, security evaluations, office consolidations, or technology migrations and upgrades.
Progent can also provide the services of accredited experts to assist your company to plan and execute your cloud computing strategy.
Primary IT Areas Supported by Progent for Chula Vista, California Office Networks
A Microsoft-certified Partner computer support firm with a large team of Cisco CCIE network consultants and Apple accredited consultants, Progent offers emergency assistance and low-cost online consulting to Chula Vista, CA businesses for a wide array of computer technologies such as:
Support Delivery Alternatives for Chula Vista, California Companies
Progent offers a selection of alternatives for providing small and midsize companies and local governments with affordable IT services for technical support, system architecture, hosting services, and network management. Progent's paradigm for providing computer support is based on the Help Desk Call Center operational structure familiar to larger IT groups. Progent's Helpdesk Service Mechanism promotes rapid response, thorough service documentation, dependable follow-up, and tight cost control for a range of network service delivery alternatives that include remote troubleshooting, onsite support, high-end consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) offers emergency and routine online support for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's seasoned support experts can assist clients to troubleshoot and fix hardware and software issues without the expense or time loss of in-person service visits. The experience of Progent's network engineers makes it possible to handle the majority of IT issues quickly. For the toughest problems, Progent's depth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-accessible registration process for new customers to accommodate emergency situations and Progent bills per minute with zero startup fees or minimums, so you are invoiced only for the assistance you receive. Experts available online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISM-certified security engineers. Find out more information about Progent's online computer troubleshooting expertise.
- Onsite Service
Progent provides onsite technical assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's remote service engineers to deliver small and midsize businesses the optimal solution: hands-on support professionals when you require them plus the on-line expertise of Progent's seasoned team of IT engineers, security professionals, and business application programmers. The response time for in-person support calls is typically under one business day. There is no start-up or retainer fee for registering as a Progent customer for on-premises support. Find out more details about how and why to register for Progent's onsite network service.
- Help Desk
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle complex issues. To learn more, visit Online Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent offers small companies affordable access to world-class consultants who can provide help with critical products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, network protection consulting, non-stop it system engineering, virtual server solutions, plus configuration, programming and training for business programs including accounting, operations, reporting, sales automation, and office productivity software. Progent can provide assistance with one-time projects such as office relocations and massive software upgrades, longer term initiatives like management information application development and customization, database application development and DBA support, and web development, continuing support including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or emergency services like disaster recovery and malware removal.
- Application Server Hosting
Progent offers hosting for critical business applications like Exchange and Microsoft SQL Server in order to provide small businesses with greater levels of dependability, security, and recoverability than is possible using the class of in-house data center that is achievable for the majority of small and midsize businesses. Because Progent uses the same data centers that support the gear of many of the planet's largest information technology companies, Progent can eliminate the expense of creating and managing the systems required for world-class cooling, electrical failover, and uninterruptible Internet access. For hosted applications, Progent can also make sure that patches and service packs stay current, security and efficiency is constantly tracked, and systems are consistently backed up and available for full and prompt restoration. Learn more concerning Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting services for all of a small company's servers in an environment that not only delivers the highest level of availability and expandability but that is also easy for clients to transfer to another service firm or to move in-house when your situation calls for it. Progent's Private Cloud hosting is structured around proven virtual server technologies that permit small businesses with multi-vendor environments to save significantly on the costs of hardware, infrastructure maintenance, and IT administration while getting enterprise-class dependability and an unprecedented degree of vendor independence. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered package, can support the mixed- OS and loosely standardized environments common with smaller businesses, and keeps ownership of the software in the customer's hands so that moving to a different virtualized system is quick, reliable, and inexpensive. This avoids ending up a captive to a single hosting service while still offering all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent can provide advanced remote consulting to help companies of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that seamlessly combine local IT assets as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's value-priced ProSight portfolio of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to address the complete threat progression including protection, identification, containment, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your company's specific needs and that allows you prove compliance with government and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup activities and allows fast restoration of critical files, apps and virtual machines that have become lost or damaged due to component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security companies to deliver centralized control and comprehensive protection for all your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further layer of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your network operating efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so any potential problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security requirements, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery expert. The interview is designed to help assess your company's preparedness to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup environment that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline network software and productivity programs important to most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an increasingly complex array of network products such as firewalls, switches, routers, voice-over-IP options, and wireless connectivity. In addition, Progent's
CISSP-Premier security experts,
CISM-certified security engineers, CISA-qualified security audit consultants and GIAC-authorized information assurance professionals offer a company-wide view of network security and can help with complex security programs such as SIEM solutions to help companies comply with business guidelines and statutory requirements for network information security and incident reporting.
The breadth and depth of Progent's engineering team bring a unique array of advantages to clients trying to increase the business value of their information network within an affordable budget. These advantages include:
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average more than ten years of real-world professional experience, at the forefront of network support, performing a broad variety of IT projects for a large mix of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting team. This guarantees that you get not just world-class technical capability, but also a consultant with field-tested approaches for solving real-world network problems efficiently.
Read additional information concerning Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing policy is to charge for online service and in-person help by the minute. As a result, you pay just for received support. Progent does not demand a more expensive rate for off-hours or priority support, and Progent does not bill for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no registration fee and asks no monthly commitment for support services delivered during normal business hours. Many support organizations impose substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's small billing granularity does away with big bills for quick solutions. An additional advantage of granular pricing is that clients are less tempted to permit incipient issues to fester until they become major ones.
Find out more concerning Progent's value pricing for IT outsourcing.
- Full Reporting of IT Services
Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small support organizations who offer minimal documentation or specifics of services done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation sent by every consultant to each customer. The practice of detailing and archiving service activity results in more effective service and eliminates a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of vital service information.
Find out additional information about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to resolve technical issues that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent faces little competition. Small companies who work with freelance service providers or who maintain internal IT staffs gain when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more robust, protected, and efficient.
Read more concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Chula Vista, California business wants to get in touch with Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.
Immediate Remote Network Support
For immediate online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).