Cincinnati Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Cincinnati Metro Area.

Cincinnati Onsite IT Consulting
Progent locations in the Cincinnati Metro Area

City Street Address Contact Information
Cincinnati, OH 250 East 5th Street
15th Floor
Cincinnati, Ohio 45202
Sales Phone: 513-808-9721

Link: Cincinnati Network Support Services

Consulting and Technical Support for BlackBerry Solutions
RIM BlackBerry ConsultantsBlackBerry mobile PDAs were at one time among the most popular solutions for achieving location-independent access to email, calendars, web-based applications, and other vital business data. Progent can provide Cincinnati, Ohio businesses support from BlackBerry-qualified professionals who can help organizations to manage their BlackBerry deployments or transition smoothly to a modern smartphone platform.

As the complexity of small business IT technology has increased, and as the need for enterprise-class security, dependability, and recoverability has grown to be the norm for organizations regardless of size, effective integration and maintenance of RIM BlackBerry technology has become increasingly difficult. To address areas like data protection, business continuity, and synchronization of BlackBerry handhelds with diverse email systems and shared databases, small businesses frequently resort to outside consulting firms who specialize in RIM BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-certified consultants who can assist small businesses to plan, administer, and troubleshoot BlackBerry-based solutions affordably and effectively, doing away with the necessity for an internal BlackBerry solutions expert and lowering the cost and hassle of maintaining wireless work groups. Progent's BlackBerry specialists have extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified network security specialists. This breadth of experience, coupled with Progent's proven remote support capabilities, provides small businesses an economical alternative for incorporating BlackBerry technology seamlessly into their business information network.

Progent's experts can help your company with SQL Server 2016 integration consulting, Microsoft SQL 2014 configuration and Microsoft Exchange setup so that your data and messaging infrastructure function efficiently with BlackBerry BES Server. Progent can also show you how to upgrade from previous releases of BlackBerry and Microsoft technology, set up streamlined administration utilities so you can monitor and control BlackBerry devices throughout your business, define security policies that make sense for your company, develop custom wireless software, and ensure that your IT network architecture is properly designed to handle your BlackBerry clients. In addition, Progent's disaster recovery specialists can help ensure that your BlackBerry data is included in your regular backup processes so that it can be recovered rapidly and thoroughly.

Technical Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server streamlines management and maintenance of RIM BlackBerry wireless handsets, offering a single platform for handling critical jobs like device deployment, updates, and retirement while also providing a strong infrastructure for security and fault tolerance. BlackBerry Enterprise Server supports seamless integration between Microsoft Exchange Server, Groupwise, or Domino messaging servers and BlackBerry handsets and allows remote synchronization.

RIM BlackBerry Enterprise Server Configuration Support

BlackBerry Enterprise Server features a variety of data protection options starting with advanced data encryption of information sent between a BlackBerry wireless handset and BES Server based on Advanced Encryption Standard (AES) or Triple DES. BES Server also allows excellent flexibility in adjusting degrees of protection to meet the specific requirements of your company's environment. Progent's BlackBerry certified consultants can help you to select advanced security features and enable them remotely. Samples of these wirelessly selectable security settings are:

  • Disable a smartphone
  • Erase information from a lost or stolen device
  • Disable Bluetooth
  • Enable built-in defenses against malicious attacks

BlackBerry BES Server also offers versatility in determining how to prevent mobile users from loading or running unsecure or prohibited software. Progent can assist you to choose protective techniques like:

  • Specify precisely which applications are allowed on the device
  • Prevent third-party programs from using non-volatile storage on the smartphone
  • Determine which functions third-party applications can use on the smartphone
  • Limit the kinds of connections third-party applications running on the device can initialize
  • Prevent all external applications from being installed or run on the device

How Progent Can Help You to Manage and Support Your BlackBerry Environment
Progent can provide an experienced engineer who has earned certifications from Research in Motion in all key facets of BlackBerry technology. Progent's BlackBerry consulting skills range from resolving synchronization issues to architecting mobile productivity solutions built around BlackBerry BES Server. These RIM BlackBerry certifications and their respective practice areas include:

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist has the knowledge required to install and support the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry expert can assist you to utilize resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to perform critical tasks such as resolving enterprise activation issues, adding and removing BlackBerry device users, setting activation passwords, implementing wireless program installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore mechanisms.

Progent's BlackBerry engineers can also assist you to operate management tools such as the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow problems, and using wireless LANs for activation. In addition, Progent can explain the role of IT policies in the BlackBerry BES system and help your company to define and implement appropriate security options.

Progent's Microsoft-certified Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your existing Microsoft Exchange Server infrastructure for working in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the latest edition of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for installing, managing, tracking, and troubleshooting one or multiple BlackBerry BES Servers in a messaging system powered by Microsoft Exchange Server. Progent's BlackBerry consultant has support skills in important areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database architecture, Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can help you to add and delete BlackBerry smartphone users on Exchange and Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry handhelds and client accounts, back up and manage storage groups, configure permissions, install the Mobile Data System (MDS) and Instant Messaging, install push and pull access control lists, control Microsoft Exchange data flow, create, edit, and apply WLAN and VPN configuration sets, implement SNMP traps, and generate management reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can support your BlackBerry solution in a number of settings that can include Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent can provide the support of a BlackBerry Certified Solution Designer to help your company to plan, deploy, test, repair, and document a wireless solution based on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's world-class consulting services for BlackBerry include business and technology requirements analysis, system architecture, deployment strategy and execution, performance tuning, configuration of a fault-tolerant architecture, data backup and business recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your functional objectives and to create a mobile wireless solution that fits within your information technology budget and aligns with your business plans. Progent can explain the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's ability to support a BlackBerry BES Server, help your organization to decide which management model and equipment meet your requirements, and analyze your email and messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on each other so you can make smart choices concerning alternatives for software versions, processors and storage, network architecture, and application configuration.

To optimize system protection, Progent's BlackBerry expert can assist you to select and activate sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-qualified security specialists to perform company-wide security assessment and compliance testing and suggest improvements to account for your BlackBerry solution.

Call or Email Progent to Get Help from a RIM BlackBerry-Certified Specialist
If you wish to ask Progent about engineering expertise for BlackBerry wireless technology, call 1-800-993-9400 or see Contact Progent.
















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