Consulting and Technical Support for BlackBerry Technology
RIM BlackBerry Consulting ServicesBlackBerry mobile PDAs were once among the most popular solutions for maintaining location-independent connectivity to messaging, calendars, web programs, and other vital business information. Progent offers Cincinnati, Ohio companies the services of BlackBerry-certified professionals who can assist companies to maintain existing BlackBerry environments or migrate smoothly to a current smartphone platform.

As the sophistication of small company networks has increased, and as the demand for world-class security, reliability, and disaster recovery has grown to be the standard for companies regardless of size, successful integration and support of RIM BlackBerry solutions has become more challenging. To handle areas such as security, business continuity, and synchronization of BlackBerry smartphones with diverse messaging systems and corporate databases, small organizations frequently turn to external support professionals who specialize in RIM BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-certified consultants who can assist small businesses to design, administer, and repair BlackBerry-based environments economically and effectively, doing away with the necessity for an internal BlackBerry technology expert and lowering the cost and stress of maintaining wireless work groups. Progent's BlackBerry specialists have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified network security specialists. This breadth of experience, combined with Progent's proven online service delivery model, gives small companies an affordable alternative for integrating RIM BlackBerry products productively into their business information network.

Progent's experts can assist you with SQL Server 2016 integration and development support, Microsoft SQL 2014 configuration and Exchange Server 2016 setup so that your data and messaging systems operate optimally with BlackBerry BES Server. Progent can also help you to migrate from previous editions of BlackBerry and Microsoft technology, set up easy-to-use management utilities to enable you to monitor and support BlackBerry devices throughout your company, define security policies that are right for your company, develop custom wireless applications, and make sure that your IT network infrastructure is properly designed to accommodate your BlackBerry users. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry information is included in your scheduled backup procedures so that it can be restored quickly and safely.

Cincinnati region Contact Information:
Progent offers consulting services and onsite technical support throughout Cincinnati and the surrounding metro areas.

Onsite IT Consulting
Progent locations in Cincinnati region

City Address Phone Link
Cincinnati 250 East 5th Street, 15th Floor
Cincinnati, OH 45202
513-808-9721 Cincinnati Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
614-826-7776 Columbus Network Support Services
Indianapolis 3960 Southeastern Avenue
Indianapolis, IN 46204
317-800-7667 Indianapolis Network Support Services


Integration Services for BlackBerry BES Server
BlackBerry Enterprise Server (BES) streamlines administration and support of BlackBerry devices, offering a single solution for controlling key tasks like smartphone deployment, updates, and retirement while also providing a solid infrastructure for security and high availability. BlackBerry Enterprise Server (BES) supports seamless communication between Exchange Server, Groupwise, or Domino email platforms and BlackBerry users and allows wireless synchronization.

RIM BlackBerry Enterprise Server Configuration Support

BlackBerry BES Server offers a variety of security options starting with automatic data encryption of messages transmitted between a BlackBerry smartphone and BES Server using Advanced Encryption Standard or Triple DES. BlackBerry Enterprise Server also permits excellent flexibility in selecting levels of protection to meet the specific needs of your network. Progent's BlackBerry authorized engineers can assist you to choose powerful security features and activate them wirelessly. Examples of these wirelessly selectable security settings are:

  • Lock down a BlackBerry device
  • Wipe information from a lost smartphone
  • Disable Bluetooth functionality
  • Activate internal defenses against malware

BlackBerry Enterprise Server also offers flexibility in determining ways to prevent mobile users from installing or running unsafe or prohibited software. Progent can assist you to select protective techniques like:

  • Specify exactly which applications are allowed on the device
  • Block external programs from allocating non-volatile memory on the device
  • Select what resources third-party programs can use on the BlackBerry device
  • Limit the types of access external software running on the device can establish
  • Block all third-party software from being installed or executed on the device

Some Ways That Progent Can Help You to Maintain and Troubleshoot Your BlackBerry Solution
Progent can provide a seasoned BlackBerry support who has been awarded certifications from Research in Motion in all major aspects of BlackBerry integration. Progent's BlackBerry support skills range from troubleshooting synchronization problems to designing wireless productivity solutions based on BlackBerry Enterprise Server. These RIM BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Support Specialist
Blackberry Consulting FirmProgent's BlackBerry Certified Support Specialist can help your company to perform common support operations including setting up BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account settings, setting up messaging filters, modifying user profiles, update BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to run with your corporate email solution. Progent's certified service professionals can in addition help you to resolve a broad array of problems concerning synchronization, handset detection, messaging reconciliation, web browsing, wireless connectivity, IM, PC software configuration, and Desktop Redirector.

As a leader in delivering nationwide remote help for small office networks, Progent offers responsive and economical access to a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your mobile technical support expenses low and, by dealing with problems quickly, maximizes the productivity of your BlackBerry smartphone clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, managing, monitoring, and maintaining one or multiple BlackBerry BES Servers in a messaging environment based on Microsoft Exchange. Progent's BlackBerry consultant has expertise in important areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can assist you to install and delete BlackBerry smartphone clients on Microsoft Exchange and Microsoft Active Directory, configure, monitor, and administer BlackBerry BES Server, administer BlackBerry handhelds and client accounts, back up and maintain storage groups, configure permissions, set up the Mobile Data System (MDS) and Instant Messaging, implement access control lists, manage Microsoft Exchange Server data flow, create, update, and apply wireless LAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and generate reports to summarize SNMP results.

Progent's BlackBerry engineer can support your BlackBerry solution in a variety of settings that can include Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent offers the services of a BlackBerry Certified Solution Designer to help you to plan, deploy, test, repair, and produce documentation for a mobile wireless solution built upon the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's high-level consulting services for BlackBerry technology include business and network requirements analysis, solution architecture, roll-out strategy and implementation, performance optimization, design of a fault-tolerant architecture, data backup and business recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your functional goals and to create a wireless system that meets your IT budget and aligns with your business plans. Progent can clarify the impact of your organizational policies on the configuration of a BlackBerry Enterprise Solution, assess your current network architecture's ability to support a BlackBerry Enterprise Server, help you to decide which management model and equipment match your needs, and analyze your messaging system topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make informed choices about options for software editions, processors and storage, network topology, and application configuration.

To maximize system protection, Progent's BlackBerry-certified expert can assist you to choose and enable sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and GIAC-premier security specialists to run company-wide security vulnerability and compliance validation and recommend enhancements to account for your BlackBerry solution.

Call or Email Progent for Support from a RIM BlackBerry-Certified Professional
In order to ask Progent about technical assistance for BlackBerry wireless solutions, call 1-800-993-9400 or go to Contact Progent.