Consulting and Technical Support Services for BlackBerry Solutions
RIM BlackBerry Support ServicesBlackBerry mobile PDAs were once one of the most successful solutions for maintaining location-independent connectivity to email, calendars, web-based programs, and other vital business information. Progent offers Cincinnati, Ohio companies support from BlackBerry-certified professionals who can help businesses to maintain existing BlackBerry environments or transition efficiently to a current mobile solution.

As the sophistication of small business IT technology has increased, and as the need for world-class protection, dependability, and recoverability has become the standard for businesses of all sizes, effective integration and support of RIM BlackBerry technology has become more difficult. To deal with issues such as data protection, business continuity, and synchronization of BlackBerry PDAs with diverse messaging servers and company databases, small businesses frequently turn to external support professionals who specialize in BlackBerry installation and maintenance.

Progent can provide the expertise of BlackBerry-premier consultants who can assist small organizations to plan, manage, and repair BlackBerry-based solutions affordably and efficiently, doing away with the necessity for an internal BlackBerry solutions specialist and lowering the expense and stress of supporting wireless work groups. Progent's BlackBerry specialists have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security specialists. This breadth of experience, combined with Progent's efficient remote service delivery model, gives small businesses an economical alternative for incorporating RIM BlackBerry products productively into their IT network.

Progent's consultants can assist your company with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Microsoft Exchange Server setup so that your database and messaging systems function efficiently with BlackBerry Enterprise Server. Progent can also help you to upgrade from older releases of BlackBerry and Microsoft technology, set up easy-to-use administration utilities to enable you to monitor and control BlackBerry smartphones throughout your company, define security policies that are right for your business, develop custom wireless applications, and ensure that your IT network infrastructure is appropriately designed to accommodate your BlackBerry users. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry information is included in your scheduled backup processes in order that it can be recovered quickly and safely.

Cincinnati region Contact Information:
Progent offers consulting services and onsite technical support throughout Cincinnati and the surrounding metro areas.

Onsite IT Consulting
Progent locations in Cincinnati region

City Address Phone Link
Cincinnati 250 East 5th Street, 15th Floor
Cincinnati, OH 45202
United States
(513) 808-9721 Cincinnati Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
United States
(614) 826-7776 Columbus Network Support Services
Dayton 301 W 1st St, Suite 200
Dayton, OH 45402
United States
(937) 519-4355 Dayton Network Support Services
Fort Wayne 921 E Dupont Rd
Fort Wayne, IN 46825
United States
(260) 264-4700 Fort Wayne Network Support Services
Indianapolis 3960 Southeastern Avenue
Indianapolis, IN 46204
United States
(317) 800-7667 Indianapolis Network Support Services
Lexington-Fayette Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
United States
(859) 475-0030 Lexington-Fayette Network Support Services
Louisville 1229 S Shelby St
Louisville, KY 40203
United States
(502) 287-0202 Louisville Network Support Services


Integration Support Services for BlackBerry Enterprise Server (BES)
Research in Motion's advanced platform for administering big collections of BlackBerry devices is the BlackBerry Enterprise Server (BES). This powerful software allows Microsoft Exchange Server, Domino, or Novell GroupWise users to transmit and receive emails that stay encrypted during transit to provide optimum security. BlackBerry Enterprise Server also simplifies a broad selection of key management tasks that span from smartphone setup and upgrades to mobile security and fault tolerance.

RIM BlackBerry Enterprise Server Troubleshooting Help

Progent's BlackBerry-premier engineers can show you how to use BlackBerry BES Server to do basic jobs like:

  • Deploy and manage applications
  • Schedule smartphone, program, and policy updates
  • Update BlackBerry smartphone software wirelessly
  • Control user and group configurations with BES Server's extensive library of IT policies

Progent's BlackBerry-certified consultants can also help your company to utilize BlackBerry Enterprise Server to implement key tasks not supported by the less advanced BES Server Express. These procedures include:

  • Configure and support BlackBerry's high-availability infrastructure based on VMware
  • Deploy BlackBerry devices remotely
  • Set specialized management roles
  • Automatically track and analyze the integrity of your system

Expert RIM BlackBerry Technical Support Services Available Remotely from Progent
Progent's certified BlackBerry engineers are available by phone to provide prompt technical help to companies in the Cincinnati region or throughout Ohio. Progent's seasoned remote technical support experts have helped businesses resolve computer problems and cut support expenses in every state in the country and built a large base of loyal customers. (Refer to Progent's customer testimonials.)

Progent can provide online help for a wide selection of technologies related to RIM BlackBerry software and devices such as synchronization, configuration with Microsoft Exchange, managing BlackBerry BES Server, and improving mobile security. Important BlackBerry credentials earned by Progent's support professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingProgent's BlackBerry Certified Support Specialist can help you to carry out common support operations including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account configurations, launching messaging filters and auto-signature, modifying user accounts, upgrading BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to run with your corporate email software. Progent's certified service professionals can in addition help your company to troubleshoot a wide array of issues associated with synchronization, handset detection, email reconciliation, web browsing, mobile connectivity, IM, PC application installation, and Desktop Redirector.

As a top innovator in delivering nationwide online support for small office IT networks, Progent offers quick and economical contact with a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your BlackBerry technical support costs low and, by dealing with problems quickly, optimizes the productivity of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to configure and support the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry specialist can show you how to use resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical procedures including resolving enterprise activation issues, registering and deleting BlackBerry device clients, setting activation passwords, configuring wireless program installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and recovery mechanisms.

Progent's BlackBerry-certified engineers can also help you to operate administration software like the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow problems, and utilizing wireless LANs for activation. Also, Progent can explain the function of operational policies in the BlackBerry BES system and help your company to define and install appropriate security configurations.

Progent's Microsoft-certified Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your existing Exchange infrastructure for working smoothly with BlackBerry BES Server or migrate your BlackBerry solution to the most recent edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for installing, managing, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging environment based on Exchange. Progent's BlackBerry-certified engineer has expertise in key areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can assist you to install and delete BlackBerry smartphone clients on Exchange and Microsoft Active Directory, configure, track, and manage BlackBerry BES Server, manage BlackBerry handhelds and client accounts, archive and manage storage groups, configure permissions, set up the Mobile Data System (MDS) and IM, implement push and pull access control lists, control Exchange data flow, create, edit, and assign WLAN and Virtual Private Network configuration sets, set up SNMP traps, and produce management reports based on SNMP results.

Progent's BlackBerry expert can support your BlackBerry solution in a variety of settings that can include Microsoft Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent offers the support of a BlackBerry Certified Solution Designer to assist you to design, install, validate, troubleshoot, and document a mobile wireless environment based upon the combination of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's advanced consulting services for BlackBerry include business and network requirements assessment, system architecture, deployment strategy and implementation, performance tuning, configuration of a high-availability environment, information backup and disaster recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your operational goals and to create a mobile wireless environment that fits within your information technology budget and aligns with your business strategy. Progent can explain the impact of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your current network infrastructure's ability to accommodate a BlackBerry Enterprise Server, help your organization to decide which administration model and physical components match your requirements, and evaluate your email and messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on each other so you can make smart choices concerning alternatives for software versions, processors and storage, network topology, and application set up.

To maximize system security, Progent's BlackBerry-certified consultant can help you to choose and enable sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-premier security specialists to run network-wide security assessment and compliance testing and suggest improvements to support your BlackBerry environment.

Call or Email Progent to Get Support from a RIM BlackBerry-Certified Consultant
To get in touch with Progent about professional support for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or see Contact Progent.



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    Fortinet FortiGate next-generation firewalls are leaders in offering best-in-class throughput for encrypted data inspection. Progent's Fortinet firewall consultants can help you to integrate your Fortinet security appliances to safeguard all your digital assets at the enterprise perimeter, within the data center, at branches, and at the cloud edge.

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    Progent's private cloud hosting allows small and midsize businesses to run key applications such as SQL and Exchange Server from a secure Tier III data center on fully redundant hardware with geographically separate data backup. Progent uses Microsoft's Hyper-V platform for server virtualization and Data Protection Manager for automatic backup replication and restoration. Smaller organizations can take advantage of Progent's private cloud to eliminate major capital costs for the acquisition, maintenance, and operation of computer equipment and facilities while benefiting the highest levels of system availability and physical security.

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    E-Mail Guard represents a comprehensive service for blocking spam and virus attacks. E-Mail Guard handles the security and management of company email by providing continually improved spam and virus filtering, policy administration, content testing, and defense against email-borne directory harvesting and Distributed Denial of Service attacks. E-Mail Guard also features monitoring, administration and reporting utilities plus outbound email testing to help you troubleshoot your e-mail system and define and regulate company security policy.

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    System Center Operations Manager Online Support

    Medium-size companies can enjoy all the advantages of Microsoft Operations Manager 2007 and have fast availability of Progent's Microsoft and Cisco Premier IT consulting professionals. Thanks to Progent's economically priced network service programs, medium-size businesses can select a simple co-sourcing service program based on System Center Operations Manager with server monitoring, automated alerts, in-depth system analysis, Help Desk Call Center, and remote troubleshooting. For companies with mission-critical environments who need high availability networking, Progent can provide a comprehensive 24x7 outsourcing solution. Progent supports System Center Operations Manager 2007 to offer medium-size company information systems world-class availability, protection and performance.

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    Progent's experienced ransomware recovery experts can help you to rebuild an IT network damaged by a ransomware virus such as Ryuk, Dharma, Hermes, or MongoLock.

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    Microsoft Exchange Server 2013 includes major improvements to the capabilities of its predecessor Microsoft Exchange Server 2010 and delivers important new features plus a revamped structure. These improvements favorably impact key areas including ease of administration, high availability (HA), security and compliance, cost of ownership, collaboration, scalability, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can assist your organization to evaluate the potential advantages of upgrading to Microsoft Exchange 2013, design an efficient test and rollout strategy, and train your IT team to manage your Exchange 2013 environment. Progent also offers affordable remote support and management services for Microsoft Exchange Server 2013.

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    Progent provides national urgent technical support and troubleshooting services for companies that run networks powered by versions of the Linux OS or whose IT systems include a combination of Linux platforms/Linux and Microsoft products. Online technical support provides optimum return for your IT budget by extending client efficiency and shortening the hours charged for computer repair services. Sophisticated online support technology and skilled service specialists and consultants combine to enable Progent to handle most IT problems without squandering time and money by traveling to your location. In most of situations your network issues can be dealt with over the phone or via a mix of telephone support and online network analysis. Progent can put you in touch with Cisco certified CCIE network experts and CISSP and ISSAP premier security specialists to help you with the most challenging system problems.

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    Progent has 20 years of experience assisting small and mid-size businesses to plan, implement, tune, manage, and debug IT networks that incorporate telecommuters.

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    Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Support services are provided at a significant discount from Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle complex problems.

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    Progent's Microsoft-certified consultants have over a decade of experience designing, deploying, enhancing and fixing Microsoft SCOM environments and offer companies of all sizes advanced online or onsite consulting services for System Center 2012 Operations Manager. Progent can help you to design an architecture for Microsoft SCOM 2012 servers that provides the responsiveness and resilience required to watch over your datacenter efficiently, whether your datacenters are on-premises, in the cloud, or a mixed environment. Progent can also assist you to install and customize SCOM 2012 management packs based on leading practices for monitoring network infrastructure as well as Microsoft and 3rd-party applications and services. Also, Progent can provide responsive remote or on-premises technical support to help you to fix critical problems detected by System Center 2012 Operations Manager.

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    Progent's Duo managed services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo supports single-tap identity verification on iOS, Google Android, and other personal devices.

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    Progent offers rapid remote access to Cisco-certified CCIE network infrastructure consultants. Progent's CCIE experts can connect to your environment via advanced remote support utilities to deliver fast and affordable troubleshooting and repair of urgent network infrastructure problems.

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    Progent's ProSight Email Guard uses the services and infrastructure of leading information security vendors to provide web-based management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that originates and ends inside your security perimeter.


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