Consulting and Technical Support for BlackBerry Environments
RIM BlackBerry Consulting ServicesBlackBerry mobile PDAs were at one time among the most successful products for maintaining mobile connectivity to email, scheduling, web-based programs, and other critical business information. Progent can provide Cincinnati, Ohio businesses support from BlackBerry-certified consultants who can assist businesses to manage existing BlackBerry environments or transition smoothly to a modern smartphone solution.

As the sophistication of small business IT technology has increased, and as the demand for world-class protection, reliability, and disaster recovery has become the norm for organizations regardless of size, effective integration and support of RIM BlackBerry solutions has grown more difficult. To deal with areas like security, disaster recovery, and synchronization of BlackBerry PDAs with a variety of messaging servers and company databases, small organizations often resort to external consulting professionals who offer expertise in BlackBerry installation and maintenance.

Progent can provide the expertise of BlackBerry-premier engineers who can help small organizations to design, administer, and repair BlackBerry solutions affordably and effectively, doing away with the need for an in-house BlackBerry technology specialist and lowering the cost and hassle of maintaining mobile workers. Progent's BlackBerry engineers have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified security professionals. This breadth of knowledge, coupled with Progent's proven remote service delivery model, provides small companies an economical solution for incorporating RIM BlackBerry products productively into their business information network.

Progent's experts can help your business with SQL Server 2019 development support, SQL Server 2016 management consulting, and Exchange Server 2019 setup so that your database and email systems work optimally with BlackBerry BES Server. Progent can also assist you to migrate from older editions of BlackBerry and Microsoft software, configure easy-to-use management tools so you can track and support BlackBerry smartphones across your company, recommend security policies that are right for your business, develop custom wireless applications, and ensure that your IT network architecture is appropriately designed to handle your BlackBerry users. Also, Progent's business continuity consultants can help make sure that your BlackBerry information is included in your regular backup processes in order that it can be recovered quickly and safely.

Cincinnati region Contact Information:
Progent offers consulting services and onsite technical support throughout Cincinnati and the surrounding metro areas.

Onsite IT Consulting
Progent locations in Cincinnati region

City Address Phone Link
Cincinnati 250 East 5th Street, 15th Floor
Cincinnati, OH 45202
United States
(513) 808-9721 Cincinnati Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
United States
(614) 826-7776 Columbus Network Support Services
Dayton 301 W 1st St, Suite 200
Dayton, OH 45402
United States
(937) 519-4355 Dayton Network Support Services
Fort Wayne 921 E Dupont Rd
Fort Wayne, IN 46825
United States
(260) 264-4700 Fort Wayne Network Support Services
Indianapolis 3960 Southeastern Avenue
Indianapolis, IN 46204
United States
(317) 800-7667 Indianapolis Network Support Services
Lexington-Fayette Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
United States
(859) 475-0030 Lexington-Fayette Network Support Services
Louisville 1229 S Shelby St
Louisville, KY 40203
United States
(502) 287-0202 Louisville Network Support Services


Technical Help for BlackBerry Enterprise Server
BlackBerry Enterprise Server streamlines administration and support of BlackBerry smartphones, offering a single solution for handling critical jobs such as smartphone installation, updates, and deactivation and providing a strong infrastructure for security and fault tolerance. BlackBerry BES Server delivers transparent integration between Microsoft Exchange Server, Groupwise, or Domino messaging servers and BlackBerry smartphones and supports over-the-air synchronization.

BlackBerry BES Server Troubleshooting Support

BlackBerry BES Server includes a wealth of data protection options starting with automatic data encryption of information transmitted between a BlackBerry wireless handset and BES Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BES Server also permits excellent versatility in adjusting degrees of security to meet the special needs of your network. Progent's BlackBerry certified consultants can assist you to select powerful security functions and enable them remotely. Examples of these over-the-air configurable security features include:

  • Disable a BlackBerry device
  • Wipe information from a misplaced or stolen smartphone
  • Disable Bluetooth
  • Activate built-in defenses against malware

BES Server also offers versatility in selecting ways to keep BlackBerry users from loading or running unsafe or unauthorized applications. Progent can assist you to choose blocking processes such as:

  • List exactly which applications are allowed on the device
  • Prevent third-party applications from using persistent storage on the smartphone
  • Select what functions third-party software can access on the device
  • Limit the kinds of access external applications running on the smartphone can initialize
  • Block all external applications from being loaded or run on the device

Some Ways That Progent Can Help Your Business to Manage and Support Your BlackBerry Solution
Progent can provide an experienced engineer who has earned accreditations from RIM in all major facets of BlackBerry integration. Progent's BlackBerry consulting services range from resolving synchronization problems to architecting mobile workforce solutions based on BlackBerry Enterprise Server. These BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Support Specialist
RIM BlackBerry Consulting FirmA Progent BlackBerry Certified Support Specialist can assist your business to carry out basic support operations such as configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account configurations, setting up messaging filters, changing user profiles, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your company messaging software. Progent's seasoned experts can in addition assist you to resolve a broad array of issues concerning synchronization, device recognition, email consistency, web browsing, mobile connections, IM, desktop software installation, and Desktop Redirector.

As a leader in delivering nationwide online help for small office networks, Progent can provide fast and economical contact with a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your wireless support costs at a minimum and, by handling problems promptly, improves the efficiency of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to configure and support the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry specialist can show you how to use resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important procedures including troubleshooting enterprise activation problems, registering and deleting BlackBerry device users, setting activation passwords, implementing wireless software loading and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and recovery mechanisms.

Progent's BlackBerry consultants can also assist you to use management software like the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow issues, and utilizing wireless LANs for enterprise activation. In addition, Progent can help you understand the role of operational policies in the BlackBerry Enterprise system and assist you to select and install sensible security configurations.

Progent's Microsoft-certified Microsoft Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your current Exchange Server infrastructure for operating in conjunction with BlackBerry BES Server or move your BlackBerry solution to the most recent edition of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for installing, managing, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in an email environment powered by Microsoft Exchange Server. Progent's BlackBerry engineer has expertise in important areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can assist you to add and remove BlackBerry device clients on Microsoft Exchange Server and Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry handhelds and user accounts, back up and support storage groups, configure permissions, install the Mobile Data System and IM, install access control lists, control Microsoft Exchange data flow, generate, edit, and apply wireless LAN and Virtual Private Network configurations, set up SNMP traps for alerts, and generate management reports based on SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry solution in a variety of settings such as Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

Contact Progent for Assistance from a BlackBerry-Certified Consultant
If you wish to get in touch with Progent about consulting expertise for BlackBerry wireless solutions, call 1-800-993-9400 or see Contact Progent.



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