Progent's Consulting, Help Desk, and Ticketing Support for IT Service Providers in Cincinnati
ProgentProgent's consulting services for IT service organizations in Cincinnati Ohio allows your company to provide your customers Progent's consulting expertise and Help Desk Call Center support using your own branding as a seamless augmentation of your in-house IT support team. This can ease the way for you to grow your revenue, flesh out your service catalog, create happy clients, and improve your bottom line.

Progent's team of network engineers, PC integration and troubleshooting specialists, IT administrators, and data security professionals have worked as transparent extensions to the support staffs of some of the country's largest IT support businesses. Progent's range of expertise allows you to widen the capabilities of your IT support business, and Progent's transparency lets you promote and preserve your branding.

Progent is an IT support firm with two decades of background delivering online expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco CCIE network experts of any independent IT support firm in the world. Progent has delivered online IT assistance and advanced consulting to customers in every state in the U.S. (Check out testimonials from Progent's customers.)

Providing Progent's Support Services With Your Branding
Progent's reseller program for IT service firms offers transparent resale to your customers of world-class IT services. Progent invoices you directly and works under your direction to provide your customers support services under your brand. Also, Progent offers a low-cost Off-hours Support Program for clients who require access to 24x7 technical support.

Help Desk and Ticketing for IT Service Providers
Ticketing systems are the heart of an efficient service desk. But full-featured ticketing systems are not just expensive to license and staff, but difficult to configure and maintain. Small or niche IT support organizations seldom have the required resources. Progent's Service Desk and ticketing program gives IT service organizations an affordable way to retain their company branding while delivering their customers world-class desktop support backed by an advanced ticketing platform and reinforced by fast escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Help Desk and ticketing program for IT support companies takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop support team, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your current ticketing platform. The features available with Progent's Call Center and ticketing program enable your IT service firm to increase your support workload, the diversity of technologies your business can take on, the number of geographies you can service, and your overall availability.

Important features of Progent's Help Desk and ticketing solution for IT support firms include:

  • Progent's online desktop service group provides Level 1 end user help with 1-hour service level agreement to begin work during standard work hours.
  • Normal support times are 5am to 7pm PST, five days per week.
  • Extended hours support is available at extra cost.
  • Optional on-premises service in major metro areas is offered throughout the US at extra cost.
  • You have complete control of your clients and invoicing.
  • Your clients submit service requests through your own branded web portal, a toll-free number, or by directing a request to your designated email address.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated online while they are active.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
For more information about Progent's Service Desk and ticketing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for network service firms allows your support team to become a sole point of contact for virtually all IT guidance and troubleshooting your clients may require. You can grow your staff and core IT skills at your own pace without having to turn down opportunities due to a gap in in-house expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a seamless supplement to your internal support group, responding to your coordination, and bills your firm rather than your customer.
  • Granular Billing: Progent bills on a per-minute basis to minimize costs.
  • Extensive Service Documentation: Progent utilizes an advanced service documentation platform to make sure all IT services delivered are fully described. This allows your IT support organization to transfer account responsibilities to in-house consultants once you have enough staff and appropriate skill sets.
Top advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your Service Practice: You can quickly and safely take on more opportunities outside your main fields of expertise and serve additional territories without the risks involved with expanding your full-time staff too quickly.
  • Strengthen Your Name: You can improve your positioning as a full-spectrum IT support firm by delivering more services to more clients under your own brand.
  • Add to Your IT Support Catalog: Progent offers top-tier support in a broad array of IT disciplines and can act as a dependable resource for growing your IT support business.
  • Fast Problem Escalation: Thanks to a large team of high-level IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest issues get resolved fast.
  • Keep Your Clients Satisfied: Satisfied customers stick. By teaming with Progent, you can keep making your customers successful without ever requiring clients to look for help outside the fold.
  • Online Support Experts: For two decades, Progent has delivered online IT support ranging from Call Center support to advanced consulting. Efficient remote service saves money while delivering fast results.
  • Major Industry Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity experts hold top certifications including CISSP-ISSAP, CISM, and CRISC. Find out more details about Progent's technology certifications.
For a PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Cincinnati, Ohio Businesses
Progent's veteran team of certified consultants offers Cincinnati, Ohio companies a wide array of online consulting and troubleshooting services. Practice areas covered under Progent's reseller program for network service firms include:

Learn More About Progent's Consulting Program for Network Service Providers in Cincinnati, Ohio
To learn more details about Progent's consulting support for network service organizations in Cincinnati, Ohio, call 1-800-993-9400 or see Contact Progent.