Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Organizations in Cincinnati
Progent’s consulting support for network service organizations in Cincinnati Ohio allows your company to provide your customers Progent's consulting and Help Desk support with your company's brand as a transparent extension of your in-house network services group. These services can help you grow your revenue, expand your service catalog, create happy customers, and increase your profits.
Progent’s nationwide team of network engineers, PC integration and troubleshooting technicians, network administrators, and data security professionals have worked as transparent supplements to the support staffs of some of the world’s biggest IT support firms. Progent’s breadth and depth of technical knowledge allows you to widen the capabilities of your IT support practice, and Progent’s close integration with your support team helps you strengthen and protect your branding.
Progent is an IT support company with 20 years of background delivering online expertise to small and middle-size businesses. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any independent IT support firm in the world. Progent has delivered remote IT assistance and advanced consulting to customers in every state in the country. (Check out recommendations from Progent's clients.)
Using Progent's Support Services Under Your Own Brand
Progent's consulting program for network service firms features seamless resale to your clients of world-class IT services. Progent invoices you exclusively and performs under your instructions to provide your customers support services under your branding. In addition, Progent offers an affordable Off-hours Support Service for clients who require access to 24x7 technical support.
Help Desk Call Center and Ticketing for IT Service Firms
Ticketing is the enabling technology behind an effective service desk. But enterprise-grade ticketing platforms are not only costly to acquire and staff, but difficult to configure and maintain. Smaller IT service providers seldom have the required financial or human resources. Progent's Call Center and ticketing solution offers IT support organizations a practical way to keep their own branding while providing their clients responsive desktop support backed by a best-of-breed ticketing platform and reinforced by fast escalation to subject matter experts.
Key Features of Progent's Help Desk and Ticketing Program for IT Service Organizations
Progent's Service Desk and ticketing solution for IT service organizations leverages Progent's sizable investments in advanced ticketing technology, a remote desktop support staff, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can establish data interchange with your existing ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing program allow your IT service firm to increase your support workload, the range of technical issues your business can handle, the locations you can service, and your hours of availability.
Important features of Progent's Service Desk and ticketing solution for IT service organizations include:
Progent's Consulting Expertise for IT Service Providers
Progent's consulting for network service organizations allows your support team to act as a sole point of contact for virtually all IT guidance and troubleshooting your customers may require. You can build your team and strategic in-house competencies steadily without having to turn down opportunities due to a lack of expertise or the absence of personnel.
Key features of Progent's Reseller Program for IT Service Providers include:
Progent's Practice Areas for Cincinnati, Ohio Companies
Progent's seasoned team of certified consultants and technical experts can deliver Cincinnati, Ohio companies a broad range of online technical guidance and debugging expertise. Practice areas offered under Progent's consulting program for IT service providers include:
Learn More About Progent's Consulting Program for IT Service Organizations in Cincinnati, Ohio For additional information about Progent's reseller program for IT service firms in Cincinnati, Ohio, call 1-800-993-9400 or see Contact Progent.