Progent's Consulting, Help Desk, and Ticketing Support for Network Service Firms in Cincinnati
ProgentProgent's consulting support for IT service firms in Cincinnati Ohio enables you to provide your clients Progent's consulting expertise and Help Desk Call Center support with your brand as a transparent supplement to your regular IT services group. These services can put you on the fast track to grow your client base, flesh out your service catalog, create happy clients, and improve your bottom line.

Progent's team of network infrastructure experts, PC support technicians, IT administrators, and cybersecurity professionals have worked as seamless expansions to the support staffs of some of the world's biggest IT service businesses. Progent's breadth and depth of expertise enables you to broaden the scope of your IT support practice, and Progent's transparency lets you promote and protect your company's brand.

Progent is an IT consulting company with two decades of background providing remote expertise to small and mid-size companies. Progent is a Microsoft Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure experts of any private computer services company in the world. Progent has provided remote IT support and consulting to customers in every state in the country. (Check out testimonials from Progent's customers.)

Using Progent's Support Services Under Your Branding
Progent's consulting program for IT service organizations features transparent resale to your clients of professional IT services. Progent bills you directly and performs under your direction to deliver your customers support services under your brand. Also, Progent has a low-cost Extended Hours Support Program for customers who need 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Firms
Ticketing is the heart of a successful IT Call Center. But modern ticketing systems are not only costly to license and staff, but also challenging to set up and maintain. Small or niche IT service firms do not have the necessary resources. Progent's Service Desk and ticketing solution offers IT service organizations an economical way to keep their company branding while providing their customers responsive desktop support backed by a best-of-breed ticketing system and reinforced by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Help Desk and ticketing program for IT service companies leverages Progent's sizable investments in advanced ticketing software, a remote desktop support team, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can set up communications with your current ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing program allow you to increase your support volume, the range of technologies your company can handle, the number of locations you can service, and your overall availability.

Key features of Progent's Help Desk and ticketing program for IT service organizations include:

  • Progent's remote desktop service staff provides Level 1 end user assistance with 1-hour SLA to commence work during normal business hours.
  • Standard support times are 5am to 7pm PST, five days per week.
  • Extended support is offered at extra cost.
  • Optional on-premises support in major metros is available across the US at extra cost.
  • You retain full control of your clients and billing.
  • Your customers enter service requests by means of your branded Internet portal, a toll-free number, or by sending an email to your specified mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified online until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
For additional details about Progent's Call Center and ticketing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting for IT service firms allows your support team to act as a sole point of contact for practically all technical expertise your customers may need. You can build your staff and strategic IT skills at your own pace without having to decline new business owing to a lack of expertise or the absence of personnel.

Key features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent acts as a transparent supplement to your internal support group, under your management, and bills your firm instead of your client.
  • Granular Billing: Progent bills on a per-minute basis to reign in costs.
  • Detailed Service Reporting: Progent uses an advanced service documentation platform to ensure that all IT services delivered are fully described. This makes it easy for you to shift account responsibilities to in-house consultants once you have enough staff and appropriate skill sets.
Top benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your Service Practice: You can easily and efficiently accept additional opportunities outside your core fields of excellence and open new territories without assuming the risks associated with increasing your head count too quickly.
  • Strengthen Your Brand: You can improve your mind share as a full-spectrum IT service firm by delivering more solutions to more customers using your own company name.
  • Add to Your Services Portfolio: Progent offers top-tier expertise in a broad range of technologies and can act as a reliable resource for growing your IT support operations.
  • Rapid Escalation: With a large roster of high-level consultants available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging issues can be handled fast.
  • Make Your Clients Happy: Happy clients are loyal. By joining with Progent, you can continue delivering solutions without ever requiring clients to look for expertise from other support firms.
  • Online Technical Support Experts: For 20 years, Progent has delivered remote network support ranging from Call Center services to high-level consulting. Efficient online support cuts costs and produces fast results.
  • Major Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity experts have earned advanced certifications including CISSP-ISSAP, CISA, and CRISC. Learn more about Progent's certifications.
To read or download a PDF datasheet describing Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Cincinnati, Ohio Companies
Progent's veteran roster of certified engineers offers Cincinnati, Ohio organizations a wide array of remote consulting and debugging services. Practice areas covered under Progent's consulting program for IT service organizations include:

Find Out More Details About Progent's Consulting Program for IT Service Organizations in Cincinnati, Ohio
For additional information about Progent's reseller program for IT service organizations in Cincinnati, Ohio, call 1-800-993-9400 or visit Contact Progent.