Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Organizations in Cincinnati
Progent's consulting services for network service firms in Cincinnati Ohio enables you to provide your customers Progent's consulting expertise and Help Desk Call Center support under your company's own branding as a transparent extension of your regular IT services group. These services can ease the way for you to grow your revenue, close gaps in your service portfolio, create happy customers, and increase your bottom line.
Progent's nationwide team of network infrastructure engineers, PC support technicians, network admins, and cybersecurity professionals have acted as transparent expansions to the IT groups of some of the world's biggest IT support businesses. Progent's range of technical knowledge enables you to broaden the capabilities of your IT service practice, and Progent's transparency lets you elevate and protect your company's brand.
Progent is a network support firm with 20 years of background providing online consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco-certified CCIE network infrastructure experts of any private computer services company in the world. Progent has provided remote technical assistance and consulting to clients in every state in the U.S. (Check out testimonials from Progent's clients.)
Providing Progent's Support Services Under Your Own Brand
Progent's consulting program for network service firms features seamless resale to your clients of professional IT services. Progent bills your firm directly and works under your direction to deliver your clients support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Service for clients who need access to 24x7 support.
Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing systems are the enabling technology behind a successful service desk. But full-featured ticketing systems are not just costly to acquire and staff, but difficult to configure and maintain. Smaller IT service organizations seldom have the necessary resources. Progent's Call Center and ticketing program offers IT service organizations an affordable way to keep their custom branding while delivering their clients responsive desktop support services built around a best-of-breed ticketing system and supplemented by fast escalation to subject matter experts.
Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Service Desk and ticketing solution for IT service organizations leverages Progent's investments in highly scalable ticketing technology, an online desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can set up communications with your existing ticketing system. The features offered with Progent's Service Desk and ticketing solution enable your IT service firm to expand your physical and virtual support volume, the diversity of technical issues your firm can take on, the number of locations you can serve, and your hours of availability.
Important features of Progent's Help Desk and ticketing solution for IT service organizations include:
Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for IT service providers allows your support team to act as a single source for virtually all IT guidance and troubleshooting your clients may require. You can grow your team and core in-house competencies at your own pace without being forced to say no to new business due to a lack of in-house expertise or the absence of bandwidth.
Key features of Progent's Reseller Program for IT Service Providers include:
Progent's Practice Areas for Cincinnati, Ohio Companies
Progent's nationwide team of certified consultants and technical experts can provide Cincinnati, Ohio organizations a wide array of online technical guidance and debugging expertise. Practice areas offered under Progent's reseller program for IT service firms include:
Learn More About Progent's Consulting Support for IT Service Organizations in Cincinnati, Ohio To learn additional information about Progent's consulting support for network service organizations in Cincinnati, Ohio, call 1-800-993-9400 or see Contact Progent.