Cincinnati Expertise for Network Service Providers
Short-Term Support Team Help
Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Providers in Cincinnati
Progent’s consulting support for network service organizations in Cincinnati Ohio allows your company to provide your customers Progent's consulting expertise and Help Desk support under your brand as a transparent extension of your in-house network services group. These services can ease the way for you to add to your client base, fill out your service offerings, create happy customers, and increase your bottom line.
Progent's roster of network infrastructure engineers, PC support specialists, IT administrators, and data security consultants have worked as transparent adjuncts to the support staffs of some of the world’s largest IT service businesses. Progent’s breadth and depth of technical knowledge allows you to add to the scope of your IT service practice, and Progent’s transparency lets you strengthen and preserve your company's brand.
Progent is an IT consulting firm with 20 years of background delivering remote expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco-certified CCIE network experts of any private IT support company in the world. Progent has provided online IT assistance and advanced consulting to clients in every state in the country. (Refer to testimonials from Progent's customers.)
Providing Progent's Services Under Your Own Brand
Progent's reseller program for IT service providers features seamless resale to your customers of professional IT services. Progent invoices you directly and performs under your instructions to provide your customers consulting and support services under your branding. In addition, Progent has a low-cost Extended Hours Support Service for clients who require access to 24x7 technical support.
Help Desk Call Center and Ticketing for Network Service Firms
Ticketing systems are fundamental to an effective IT Call Center. But enterprise-grade ticketing platforms are not just costly to acquire and staff, but also challenging to set up and manage. Small or niche IT support firms do not have the required resources. Progent's Service Desk and ticketing program gives IT service organizations an economical way to retain their custom branding while providing their customers responsive desktop support services backed by an advanced ticketing platform and supplemented by fast escalation to high-level experts.
Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Help Desk and ticketing solution for IT service firms leverages Progent's investments in advanced ticketing software, a remote desktop support staff, and a group of geographically distributed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your existing ticketing system. The standard and optional features offered with Progent's Call Center and ticketing services allow your IT service firm to increase your support volume, the range of technical issues your business can take on, the locations you can serve, and your hours of availability.
Important features of Progent's Help Desk and ticketing solution for IT support companies include:
- Progent's remote desktop service staff provides Level 1 end user assistance with 1-hour service level agreement to commence work during standard work hours.
- Standard support times are from 5am to 7pm PST, five days per week.
- Extended support is available at additional cost.
- Optional on-premises service in larger metros is offered across the US at extra cost.
- You keep full control of your clients and invoicing.
- Your clients enter service requests using your custom branded web portal, a toll-free phone number, or by directing a request to your dedicated mailbox.
- Every client request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and modified remotely until they are closed.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting for Network Service Organizations
Progent's consulting for network service providers allows you to become a single point of contact for practically all technical expertise your clients may require. You can grow your staff and strategic IT skills at your own pace without being forced to turn down opportunities due to a gap in in-house expertise or the absence of personnel.
Key aspects of Progent's Reseller Program for Network Service Providers include:
- Transparent Support: Progent works as a transparent supplement to your in-house IT service group, responding to your coordination, and bills you instead of your client.
- Granular Billing: Progent bills by the minute to minimize costs.
- Extensive Documentation: Progent uses an enterprise-class service documentation system to ensure that all services performed are thoroughly documented. This enables your IT support organization to shift account assignments to internal consultants when you have enough staff and appropriate skill sets.
- Safely Grow Your Service Practice: You can easily and safely take on more opportunities beyond your main areas of expertise and serve new geographies without assuming the risks involved with increasing your head count too quickly.
- Strengthen Your Brand: You can improve your positioning as a comprehensive network support firm by offering more solutions to more clients using your own brand.
- Flesh Out Your IT Support Catalog: Progent offers top-tier expertise in a broad range of technologies and can act as a reliable resource for growing your IT support operations.
- Fast Escalation: With a large roster of senior IT experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest issues get resolved promptly.
- Keep Your Customers Happy: Happy customers stick. By joining with Progent, you can continue delivering solutions without ever requiring clients to look for expertise from other support firms.
- Online Technical Support Experts: For two decades, Progent has provided remote IT support ranging from Help Desk support to high-level consulting. Effective online support saves money while delivering fast solutions.
- Advanced Certifications: Progent’s engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance experts hold top certifications including ISSAP, CISM, and CRISC. Find out more about Progent's industry certifications.
Progent's Practice Areas for Cincinnati, Ohio Organizations
Progent's seasoned team of certified engineers can deliver Cincinnati, Ohio businesses a wide array of remote technical guidance and debugging services. Areas of expertise covered under Progent's reseller program for network service organizations include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Exchange 2016 Migration
- Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Consulting
- AD Design
- Office 365 Integration
- Microsoft Dynamics GP Reporting
- Microsoft Azure, AWS, Google Cloud Platform
- Remote Network Troubleshooting
- Teleworker Support Services
- Cisco Infrastructure
- Juniper Expertise
- Cisco Routers Troubleshooting
- Cybersecurity Expertise
- Disaster Recovery Preparedness
- Stealth Penetration Testing
- Firewall Configuration
- Help Desk Outsourcing
- Desktop Support Services
- Colocation Center Support
- System Center Operations Manager (SCOM) Monitoring
- Configuration Manager Expertise
- Microsoft Access Programming
- Virtual Server Automation
- Hyper-V Configuration
- VMware vSphere and vCenter Integration
- Citrix XenApp Integration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Support
- iPhone and Android Management
- iPhone Support
- Android Phone Support
- Ransomware Recovery
- Data Backup/Restore Expertise
- Cisco IP Voice Technology and Telepresence
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi AP Configuration
- WiFi Site Assessments
Learn More About Progent's Reseller Program for Network Service Organizations in Cincinnati, Ohio To learn additional information about Progent's reseller program for IT service firms in Cincinnati, Ohio, call 1-800-993-9400 or visit Contact Progent.
An index of content::
SQL Server Replication Professionals
MS SQL Server Development Companies
Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis solution that opens the door to the fast development of a new generation of enterprise-class programs that can give your company a significant competitive advantage. SQL Server features built-in support for XML and the ability to communicate across the Internet and outside the firewall. The expertise of Progent's certified SQL Server 2000 engineers, with an average of more than over 10 years of work helping with Microsoft integration, ensures you success in designing, deploying and managing Microsoft SQL Server applications that are seamlessly connected with other applications based on Microsoft's .NET platform.
Automatic Topology Mapping Remote Technical Support
24x7x365 Network Performance Analysis Consultant
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, optimize and debug their connectivity appliances like routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off common chores like network mapping, expanding your network, finding appliances that require important software patches, or identifying the cause of performance bottlenecks.
Cybersecurity Companies Applications Development Security
Watchguard Security Consultant
For smaller companies, network security and regulatory compliance can be too complex to stay ahead of but too risky to overlook. The world's largest enterprises have been breached, and the leading cloud services have occasionally been taken down. It seems like there's nowhere to hide. Progent has made it economical for small and midsize organizations to carry out critical security projects successfully by providing the advantage of billed time to the nearest minute without any minimum billing for remote support. You have the help of a seasoned information consultant to provide precisely the knowledge you need whenever you require it. Progent’s CISA, CISM, GIAC, CISSP and ISSAP certified consultants can assist your business with any level of network security including security audits, malware defense and recovery, spam and email content filtering, email data loss and data leak protection, regulatory compliance reporting, and creating a complete security plan.
Solaris Services
Solaris Consultant
Progent's Solaris platform consulting services provide small and mid-size businesses and software developers help with managing and supporting Solaris systems that operate with Microsoft-based networks. Progent offers your business access to Solaris consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This broad array of expertise provides you with a convenient single source to show you how to build and maintain a secure and reliable cross-platform network and communications infrastructure that supports Sun Solaris and Microsoft interoperability by combining MS Windows with popular versions of UNIX such as Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX (SGI/IRIX or major Linux variations such as RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora, Gentoo Linux, Mandrake, Debian-GNU, and Slackware.
Professional ProSight Hosting for Virtual Servers
24x7 Professionals ProSight Private Cloud Hosting Services
Progent's ProSight Virtual Hosting and Management service offers comprehensive hosting of a small company's production servers in an environment that delivers the highest level of dependability and expandability and is also simple to migrate to another host. ProSight Virtual Hosting and management options are based upon mature virtualization technologies that allow small and midsize companies with multi- platform IT systems to save dramatically on the costs of capital equipment, infrastructure support, and network administration while benefiting from world-class fault tolerance and an unprecedented degree of vendor independence.
Dynamics GP Excel Cubes Consultant
Dynamics GP Development Professionals
Progent's background providing Microsoft .NET support and Microsoft SQL Server help, and Progent's application development experience with Microsoft VBasic, XML, and additional developer tools enable Progent to design custom mission-critical applications and eCommerce solutions that operate seamlessly with Dynamics GP Software. Progent's Microsoft Dynamics GP reporting consultants can help you create reports that allow you to track your business more thoroughly, turning raw information into valuable insights into your company and customers.
Small Office Small Business Networking
Small Business Small Business Network Consulting Services
Progent offers organizations of all sizes world-class network remote or in-person consulting services for networks based on Windows technology and Microsoft's .NET platform including Microsoft Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier Certified network consultants also offer security expertise for companies varying in size from the small office to the global enterprise.
SQL Server 2017 Reporting Services Consultant
SQL Server 2017 Always On Availability Groups On-site Technical Support
Progent's Microsoft-certified SQL Server 2017 experts can assist your organization to plan and carry out a smooth migration from your current SQL Server databases and applications to SQL Server 2017.
Security Tech Services CISSP Certified
CISSP-ISSEP Security Consultancy
Progent's CISSP-certified cybersecurity experts can assist businesses of all sizes with any aspect of IT security. Progent can implement cost-effective cybersecurity systems that guard a small office against modern threats or Progent can plan, configure, and manage a comprehensive security strategy for hybrid networks that accommodate onsite, remote, and mobile clients sharing network resources distributed across a mix of physical sites and various clouds.
Consultant Network Security Scan
Engineer Security Inventory
Progent offers two ultra-affordable service packages intended to enable small companies to get an independent security evaluation from a certified security consultant. With Progent's External Network Security Inventory Checkup, a security expert administers an extensive examination of your IT infrastructure from beyond your firewall to determine possible weaknesses in the security profile you expose to the public. With Progent's Internal Security Inventory Checkup, an engineer runs a system scan from an authorized machine within your company firewall to assess the risk to inside attacks. The two security inventory services are configured and executed from a secured external site.
Forefront TMG Firewall Remote Troubleshooting
Forefront TMG Technical Support
Microsoft Forefront Threat Management Gateway 2010 builds on the powerful security technologies of Internet Security and Acceleration Server and offers a easily administered web gateway that delivers a single-server platform for a variety of security features such as an multi-layer firewall, URL filtering, malware inspection, IPS, reputation services, VPN control, and HTTP/HTTPS inspection. Microsoft Forefront TMG 2010 includes comprehensive web security logging and reporting features, permits customized reports generated by SQL Server, works with Active Directory to streamline authentication and policy enforcement, and can be deployed as a virtual machine to cut expenses and enhance recoverability. Progent's Microsoft-certified consultants can assist your company to plan and carry out pilot and production deployments; interface Microsoft Forefront Threat Management Gateway 2010 with Windows Server 2008 R2, AD, Microsoft SQL Server, Exchange Server, and Microsoft SharePoint 2010; set up Microsoft Forefront Threat Management Gateway 2010 to operate on a virtual server with Microsoft Windows Hyper-V; and provide continuing support and repair services. Progent can also assist your organization to upgrade economically to Forefront TMG 2010 from ISA Server.
24-7 Developer Firms Amazon MWS development
Amazon Marketplace Web Service development Reporting
Amazon Marketplace Web Service is a collection of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating crucial sales functions including listings, orders, payments, fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales processes, vendors can expand their market, reduce their cost of sales, accelerate reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development staff and provide programming, workflow integration, project management support, and mentoring to help you shorten development time and speed up your return on investment.
Microsoft Windows 7 Specialists
Computer Support Firms Windows 7 64-bit Upgrade
Progent's Microsoft certified consultants can help your company to test
Microsoft Certified Partner Windows Server 2012 R2 Cloud Consultancy
Windows Server 2012 R2 Data Deduplication Consulting
Progent's Microsoft-certified consultants can help you to assess the business value of Windows Server 2012 R2 for your organization, develop test environments and rollout plans, optimize your network infrastructure for on-premises, multi-site, private or public cloud-based, and hybrid environments, educate your IT management team, develop a corporate-wide security strategy, streamline IT administration, assist with application development, and generate and validate a DR/BC plan.
Professionals Aironet 1500 Access Point
Aironet Access Point Security Consultants
Progent's Cisco CCIE-certified wireless network consultants offer online or on-premises configuration and debugging support to help your organization to plan, implement, update, optimize, manage and troubleshoot Aironet wireless access point deployments of any scale or architecture. Progent's Cisco Wi-Fi controller experts can also help you to combine your wireless ecosystem with your wired network infrastructure and cloud-based resources to create an enterprise connectivity solution that is simple to manage and expand. Progent also offers affordable wireless site surveys to help you to decide the most efficient selection, placement and setup of Aironet Wi-Fi access points to accommodate your specific office layout, building structure, and anticipated workloads.
Consulting Temporary Staff Augmentation Services
Online Technical Support Short Term IT Staffing Services
Progent's short-term IT staffing services allow you to meet sudden increases in demand for network support personnel without incurring the expense and hassle that come with identifying and hiring reliable technical workers and without increasing your permanent workforce.
Firewall Setup Juniper Junos Network and Security Manager
Juniper Junos J-Web Security Companies
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Top Rated Microsoft Expert Exchange 2007 Server Consulting
Exchange Server 2007 Configuration
Progent's Microsoft certified consultants can show you how to define and deploy an efficient in-place Exchange Server 2007 upgrade strategy that minimizes network downtime, simplifies ongoing support requirements, and makes your Microsoft Exchange 2007 Server easy to administer. For complicated multi-server or multi-site upgrades, Progent offers the knowledge and experience to finish your project rapidly and affordably. Progent's Exchange Server 2007 support, repair, and consulting services include assistance with the configuration of outside vendor enhancements of Exchange 2007 Server and the design of unified messaging implementations based on Exchange Server 2007.
Aironet 700 Access Point Support
Aironet 3700 Access Point Online Help
Progent's Cisco certified Wi-Fi experts can provide affordable remote and on-premises help for end-of-life and current Wave 2 Aironet Wi-Fi access points and Progent can help your business to design and manage wireless environments that include indoor and outdoor/industrial Aironet access points.
