Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Firms in Cincinnati
ProgentProgentís consulting services for IT service organizations in Cincinnati Ohio allows your company to offer your customers Progent's consulting and Help Desk support with your brand as a transparent supplement to your regular IT services team. This can help you grow your client base, close gaps in your service catalog, create happy customers, and increase your profits.

Progentís nationwide roster of network infrastructure experts, PC integration and troubleshooting specialists, IT admins, and data security professionals have acted as seamless adjuncts to the IT staffs of some of the worldís biggest IT support firms. Progentís breadth and depth of expertise enables you to add to the capabilities of your IT support business, and Progentís close integration with your support team lets you promote and protect your branding.

Progent is a network support company with two decades of background providing remote consulting services to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco-certified CCIE network experts of any private IT services firm in the world. Progent has delivered remote IT support and consulting to clients in every state in the U.S. (Check out testimonials from Progent's customers.)

Providing Progent's Support Services Under Your Branding
Progent's consulting program for network service organizations features transparent resale to your clients of world-class services. Progent bills your firm exclusively and performs under your direction to provide your clients consulting and support services under your brand. In addition, Progent has an affordable Extended Hours Support Service for clients who need 24x7 support.

Help Desk Call Center and Ticketing for Network Service Firms
Ticketing is the enabling technology behind an efficient IT Call Center. But enterprise-grade ticketing systems are not just expensive to license and staff, but also a hassle to set up and manage. Small or niche IT service providers rarely have the required financial or human resources. Progent's Call Center and ticketing program gives IT support organizations a practical way to keep their own branding while providing their customers world-class desktop support backed by an advanced ticketing system and supplemented by fast escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Service Desk and ticketing program for IT service organizations leverages Progent's investments in advanced ticketing software, a remote desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up data interchange with your current ticketing platform. The standard and optional features available with Progent's Call Center and ticketing program allow you to increase your physical and virtual support workload, the range of technologies your firm can take on, the locations you can serve, and your hours of availability.

Key features of Progent's Help Desk and ticketing solution for IT service companies include:

  • Progent's online desktop service staff delivers Level 1 end user assistance with 1-hour service level agreement to begin work during normal business hours.
  • Normal service hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is offered at extra cost.
  • Optional onsite support in larger metro areas is available across the US at additional cost.
  • You retain full control of your clients and invoicing.
  • Your customers submit requests using your own branded web portal, an 800 number, or by directing a message to your dedicated email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified remotely until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
To see additional information on Progent's Call Center and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting expertise for IT service organizations allows your support team to act as a sole source for practically all IT expertise your customers may require. You can build your team and strategic IT skills at your own pace without being forced to say no to opportunities due to a gap in in-house expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent works as a seamless supplement to your internal IT service team, responding to your direction, and bills you instead of your customer.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in expenses.
  • Detailed Documentation: Progent uses an enterprise-class documentation system to ensure that all services performed are thoroughly documented. This enables you to shift account assignments to internal personnel once you have enough staff and appropriate technical skills.
Key advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your IT Support Business: You can easily and safely take on additional jobs outside your main areas of expertise and serve new territories without exposure to the risks associated with increasing your full-time staff too rapidly.
  • Re-enforce Your Name: You can solidify your mind share as a comprehensive IT service firm by delivering more solutions to more customers under your own brand.
  • Flesh Out Your IT Support Portfolio: Progent can provide top-tier expertise in a wide array of IT disciplines and can act as a reliable resource for expanding your IT service business.
  • Fast Problem Escalation: With a sizable team of top-level consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems get resolved promptly.
  • Keep Your Customers Satisfied: Satisfied clients stick. By joining with Progent, you can keep making your customers successful without ever forcing clients to look for expertise outside the fold.
  • Online Technical Support Experts: For two decades, Progent has delivered online network support from Call Center services to high-level consulting. Effective online service cuts costs and produces quick solutions.
  • Top Certifications: Progentís IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants have earned advanced certifications including ISSAP, CISA, and CRISC. Learn more about Progent's technology certifications.
To read or download a printable PDF datasheet describing Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Cincinnati, Ohio Organizations
Progent's veteran roster of certified consultants and technical experts offers Cincinnati, Ohio businesses a broad range of online consulting and troubleshooting services. Areas of expertise offered under Progent's reseller program for IT service firms include:

Find Out More Details About Progent's Consulting Program for IT Service Organizations in Cincinnati, Ohio
To learn additional details about Progent's reseller support for IT service firms in Cincinnati, Ohio, call 1-800-993-9400 or refer to Contact Progent.