Cincinnati Consulting for IT Support Companies
Seamless Short-Term Staff Help
Progent's Consulting, Help Desk, and Ticketing Support for IT Service Organizations in Cincinnati
Progent’s consulting support for network service organizations in Cincinnati Ohio allows you to provide your clients Progent's consulting expertise and Help Desk Call Center support using your company's brand as a transparent extension of your regular network support group. These services can help you add to your revenue, fill out your service portfolio, satisfy your clients, and improve your profits.
Progent’s nationwide team of network engineers, desktop integration and troubleshooting technicians, network admins, and data security professionals have acted as seamless extensions to the support groups of some of the world’s largest IT support firms. Progent’s range of expertise allows you to add to the capabilities of your IT service practice, and Progent’s transparency lets you strengthen and preserve your company's brand.
Progent is a network consulting company with 20 years of experience delivering online expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco-certified CCIE network infrastructure engineers of any independent computer support firm in the world. Progent has delivered online technical assistance and consulting to clients in every state in the country. (Refer to recommendations from Progent's customers.)
Using Progent's Support Services With Your Branding
Progent's consulting program for network service providers offers transparent resale to your clients of world-class services. Progent invoices your firm directly and performs under your direction to provide your clients support services under your brand. Also, Progent has an affordable Extended Hours Support Service for clients who require 24x7 technical support.
Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing systems are fundamental to a successful Help Desk. But enterprise-grade ticketing systems are not just expensive to license and staff, but also challenging to configure and manage. Smaller IT support companies rarely have the necessary resources. Progent's Help Desk and ticketing solution gives IT service firms a practical way to retain their company branding while providing their customers world-class desktop support built around an advanced ticketing system and supplemented by fast escalation to high-level experts.
Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Service Desk and ticketing program for IT support organizations leverages Progent's investments in advanced ticketing software, an online desktop support staff, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can set up communications with your existing ticketing system. The features offered with Progent's Service Desk and ticketing solution allow you to expand your support workload, the range of technologies your business can take on, the locations you can service, and your overall availability.
Key features of Progent's Help Desk and ticketing program for IT service firms include:
- Progent's remote desktop service group provides Level 1 end user support with 1-hour service level agreement (SLA) to commence work during standard business hours.
- Standard support hours are from 5am to 7pm PST, five days per week.
- Extended hours support is offered at additional cost.
- Optional onsite service in larger metro areas is offered throughout the US at additional cost.
- You retain complete control of your customers and billing.
- Your customers enter requests via your branded web portal, a toll-free phone number, or by sending a message to your specified email address.
- Each end user request automatically becomes an open request in the ticket system.
- Tickets can be tracked and updated remotely while they are active.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
Progent's Consulting Expertise for Network Service Firms
Progent's consulting for IT service firms allows your support team to become a sole point of contact for practically all IT guidance and troubleshooting your clients may require. You can build your staff and core in-house competencies steadily without being forced to decline new business owing to a lack of expertise or the absence of bandwidth.
Important aspects of Progent's Reseller Program for IT Service Firms include:
- Transparent Service Delivery: Progent works as a transparent extension of your in-house IT service group, under your coordination, and invoices you rather than your client.
- Granular Billing: Progent charges by the minute to reign in costs.
- Extensive Reporting: Progent uses an enterprise-class documentation platform to make sure all IT services delivered are thoroughly documented. This enables you to transfer service responsibilities to in-house consultants when you have enough staff and relevant technical skills.
- Safely Grow Your Service Business: You can quickly and efficiently accept additional jobs outside your main areas of expertise and open new geographies without exposure to the risks associated with expanding your full-time staff too rapidly.
- Strengthen Your Brand: You can improve your mind share as a full-spectrum network service firm by offering more solutions to more customers under your own brand.
- Flesh Out Your Services Portfolio: Progent offers world-class expertise in a broad array of IT disciplines and can be a dependable resource for expanding your IT service operations.
- Rapid Escalation: With a large team of top-level IT experts available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest problems can be handled promptly.
- Make Your Customers Satisfied: Happy clients are loyal. By teaming with Progent, you can continue making your customers successful without ever requiring clients to look for help from your competitors.
- Remote Support Experts: For two decades, Progent has provided online network support from Help Desk services to advanced consulting. Effective online service saves money while delivering fast solutions.
- Advanced Certifications: Progent’s engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity experts hold advanced certifications including ISSAP, CISM, and GIAC. Learn more about Progent's certifications.
Progent's Areas of Expertise for Cincinnati, Ohio Companies
Progent's veteran roster of certified consultants and technical experts can deliver Cincinnati, Ohio companies a broad array of remote consulting and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for IT service providers include:
- Exchange Server 2019 Consulting
- Exchange 2016 Integration
- Microsoft Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 10 Integration
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Consulting
- Active Directory Planning
- Microsoft 365 Configuration
- Dynamics GP Customization
- Microsoft Azure, AWS, Google Cloud Platform
- Remote IT Technical Support
- Teleworker Support
- Cisco Infrastructure
- Juniper Networks Technology
- Cisco Routers Consultants
- Cybersecurity Expertise
- Business Continuity Preparedness
- Stealth Penetration Testing
- Firewall Setup
- Help Desk Outsourcing
- Desktop Support Services
- Data Center Support
- System Center Operations Manager (SCOM) Monitoring
- Configuration Manager (SCCM) Expertise
- Microsoft Access Development
- Virtual Server Management
- Hyper-V Deployment
- VMware vSphere and vCenter Integration
- Citrix XenApp and XenServer Integration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iOS Expertise
- BYOD Management
- iPhone Support
- Google Android Phone Support
- Ransomware Defense
- Data Backup/Recovery Expertise
- Cisco VoIP Technology and Video Conferencing
- Skype for Business Help
- Microsoft Teams Integration
- Wi-Fi AP Configuration
- Wi-Fi Site Surveys
Find Out More Details About Progent's Reseller Support for IT Service Organizations in Cincinnati, Ohio For more details about Progent's reseller program for network service firms in Cincinnati, Ohio, call 1-800-993-9400 or visit Contact Progent.
An index of content::
SCVMM 2016 and Nano Server Technology Consulting
Consulting SCVMM 2016 and Nano Server
System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 family of network management tools and is intended to offer a centralized mechanism for deploying and managing virtualized datacenters across hybrid networks that can include on-premises and hosted datacenters and Microsoft Azure services. Progent's SCVMM 2016 consultants can help organizations of any size with all facets of building, implementing, and managing a SCVMM 2016 solution. Progent can review your virtualization topology, show you how to migrate efficiently from older versions of VMM, develop workflows for building and deploying VMs and hosts, design fault-tolerant scale-out clusters, integrate your private cloud infrastructure with public clouds, configure virtual switches, develop and refine PowerShell scripts, and assist you to assess the potential advantages of the latest capabilities like Storage Replica and Host Guardian Service. Progent's certified virtualization professionals offer advanced Hyper-V consulting and VMware ESXi support.
Urgent Education Adobe After Effects
Trainer Adobe After Effects
Progent's Mac consultants can support the creative facets of Macintosh computing by providing help services and training in graphics, audio, and motion video. Progent's consultants can provide expertise in a variety of Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific projects such as capturing or digitizing audio or video or configuring an audio/video production facility.
Consultancy System Center MOM
Configuration Microsoft System Center Operations Manager
Mid-sized businesses can derive all the benefits of Microsoft Operations Manager and have fast access to Progent’s Microsoft and Cisco Premier Certified IT consulting experts. With Progent's affordably priced IT support programs, mid-size businesses can select a simple co-sourcing service program built around Operations Manager with server monitoring, automated alerts, comprehensive system analysis, Help Desk support, and online troubleshooting. For businesses with mission-critical environments who need high availability networking, Progent offers a comprehensive round-the-clock outsourcing package. Progent offers expertise in Microsoft System Center Operations Manager 2007 to provide mid-size business information systems enterprise-class availability, security and productivity.
24/7/365 Consulting Services Microsoft SQL 2008
Top Quality SQL 2008 Analysis Services Consult
Microsoft SQL Server 2008 delivers indispensable, standardized tools to IT experts and network users, lessening the difficulty of designing, deploying, managing, and accessing enterprise data and analytical programs in environments ranging from handheld devices to enterprise data systems. The complexity and interconnectivity demands of Microsoft SQL Server 2008 require a network consultant with real-world expertise and wide knowledge in planning and building information-based, end-to-end business technology solutions. The experience of Progent's Microsoft-certified technical team, with an average of over 10 years of background supporting Microsoft integration, assures you success in designing, configuring and managing Microsoft SQL Server 2008 applications that are seamlessly integrated with the Microsoft .NET platform.
Biggest Lync Server 2013 security Consulting
Consulting Services Lync Server 2013 dial plans
Progent's Microsoft consultants can assist you to assess the benefits of Microsoft Lync Server for your business and can assist you to design and execute a rollout of Microsoft Lync Server 2010 that consolidates the control of Instant Messaging and Presence and improves the productivity of your in-house employees, at-home workers, and mobile workforce. Progent's consultant's can in addition help your company to carry out a smooth upgrade to Lync Server from Microsoft Office Communications Server or from Microsoft Live Communications Server, interface Lync Server with Microsoft Exchange, SharePoint, and SQL Server, show you how to run Microsoft Lync Server 2010 to improve the team-computing functions of MS Office programs, and provide webinar training and continuing support for Microsoft Lync Server 2010 and other Microsoft products.
Video IP Phones Remote Technical Support
24-Hour Computer Engineer Cisco VoIP phones
Progent's CCIE-certified network infrastructure experts can provide advanced support for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server failover systems.
Postini Support Services
Anti-Virus Support and Setup
Email Guard by Postini provides continually upgraded spam and virus blocking, content filtering, and security from email-based directory harvesting and DSA attacks. Progent is a Postini aggregator and service firm. If your business is too small to qualify for a regular Postini license, you can still get access to Postini’s Perimeter Manager services via Progent’s E-Mail Guard anti-spam and antivirus aggregation program. Progent’s expert e-mail protection professionals can help you create an email protection plan that incorporates antispam and virus protection products and processes.
Symantec Firewall Cybersecurity Contractors
Firewall Audit Symantec VPN
Progent's Symantec experts can assist you to maintain legacy Symantec firewall and Symantec VPN products including the Symantec Raptor and Symantec VelociRaptor family or show you how to upgrade to current firewall technology. Progent can also help you create and implement a complete security plan that can incorporate firewall and VPN devices and utilities, managed security and virus defense services, system monitoring products, and documented policies and enforcement procedures. Progent has the expertise to be your one-stop source for continuing technical help, administration, training, and security consulting.
HP Data Protector Consultant Services
Apple Mac Backup Engineer
Progent offers economical remote support from IT engineers skilled in a broad array of products and services that provide solutions for backing up Microsoft Windows, Mac, and Linux servers and workstations plus notebooks and handhelds. Progent can provide expertise for leading data protection platforms including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist, CrashPlan, Double-Take Backup, Mozy, Retrospect for Macintosh, Time Machine, VMware Data Recovery, and Solaris FLARs. Progent can help your company to design, upgrade, or troubleshoot backup systems for a variety of topologies including on-premises, remote, cloud-based, or a mix.
Largest WatchGuard Firebox M570 Firewall Forensics Services
Evaluation WatchGuard Firebox M-Series Firewall
Progent provides support services for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you choose, deploy, and maintain a WatchGuard Firewall/VPN appliance that fits your network security needs and budget. Progent can assist you to manage outdated WatchGuard firewalls or migrate efficiently to modern WatchGuard firewalls.
Security Audit Specialists
Emergency CISA Certified Security Audit Engineer
The Certified Information Systems Auditor credential is a prestigious achievement that signifies expertise in IS security auditing. Certified by the American National Standards Institute (ANSI), the CISA credential requires that consultants pass a comprehensive examination given by the ISACA international professional association. Progent offers the services of a CISA-Premier network security audit professional able to assist businesses in the areas of IS audit services, information technology administration, network assets and infrastructure lifecycle, information technology service delivery, protection of data resources, and business continuity preparedness.
Top Microsoft Azure Active Directory Expert Development
Microsoft Azure IPsec configuration Contract Programming
Progent can help small companies to move any part of their network infrastructure to Microsoft Azure. This can streamline network administration and lower hardware expense. Microsoft Azure offers a comprehensive library of public cloud services and Progent can assist you to understand the advantages and restrictions of different cloud networking architectures you can use with Azure. Progent can help you manage cloud-resident or hybrid cloud and local applications and network infrastructure and make sure that you avoid the common mistakes small companies make when migrating to the cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle authentication with Azure Active Directory, and automate transparent backup mechanisms with Azure Backup. Progent can also show you how to prepare firewalls and VPN tunnels and also to integrate Apple iOS devices and Android smartphones and tablets.
Lync Server 2013 Mirrored Back End Servers Consultants
Specialists Lync Server 2013 and Cisco Unified Communications
Progent's consultants can help your company to evaluate the benefits of Microsoft Lync Server for your business and can help you to design and carry out a rollout of Microsoft Lync Server 2010 that centralizes the control of IM and Presence and improves the productivity of your in-house employees, at-home workers, and smartphone users. Progent can also assist your company to perform an efficient upgrade to Lync Server 2010 from Microsoft Office Communications Server or Microsoft Live Communications Server, interface Microsoft Lync Server with Microsoft Exchange, SharePoint, and SQL Server, show you how to run Microsoft Lync Server 2010 to improve the team-computing capabilities of Microsoft Office programs, and provide webinar training and ongoing technical support for Lync and other Microsoft platforms.
Top ISA 2004 Server Consulting Services
24/7 Remote Troubleshooting ISA Server
Progent's Microsoft-certified ISA Server 2004 consultants have long experience with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security installations for IT networks with multiple offices, mobile users, and mission-critical web applications. Progent's Microsoft Firewall experts can assist your company in planning and deploying an installation of ISA 2000 Server or ISA Server 2004 that supports your information security needs without overly limiting your IT system productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or other later versions of Internet Security and Acceleration Server.
Support Microsoft Forefront TMG
Remote Forefront TMG Consulting
Microsoft Forefront Threat Management Gateway builds on the powerful security technologies of Microsoft ISA Server 2006 and provides a centrally administered Internet gateway that delivers a single-server solution for an array of security functions such as an application and network layer firewall, URL filtering, malware inspection, intrusion protection, reputation services, Virtual Private Network control, and HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 provides comprehensive web security logging and reporting features, permits custom reports generated by Microsoft SQL Server, integrates with Active Directory to simplify authentication and policy enforcement, and can be deployed as a virtual server to lower costs and improve recoverability. Progent's Microsoft engineers can assist you to plan and execute pilot and production implementations; integrate Microsoft Forefront Threat Management Gateway with Windows Server 2008, Active Directory, Microsoft SQL Server, Exchange Server, and Microsoft SharePoint 2010; install Microsoft Forefront Threat Management Gateway to operate on a virtual machine with Microsoft Windows Hyper-V; and deliver continuing consulting and repair services. Progent's consultants can also help you to upgrade smoothly to Forefront Threat Management Gateway 2010 from ISA Server 2006 or ISA Server 2004.
Consulting Services SQL Server 2017 Express
SQL Server 2017 Python Technical Support
Progent's Microsoft-certified SQL Server 2017 consultants can help your business to assess the business advantages of upgrading to SQL Server 2017 and can assist you to plan and carry out a cost-effective migration of your databases and applications to any deployment model including local, cloud-based, or hybrid. Progent's SQL Server experts offer remote or on-premises support services ranging from as-needed architecture assessment or troubleshooting to comprehensive project management to ensure your SQL Server 2017 project is carried out on schedule and within budget.
Top Ranked Exchange 2013 DLP Computer Engineer
Top Exchange 2013 In-Place Hold Online Troubleshooting
Microsoft Exchange Server 2013 includes major enhancements to the functionality of its predecessor Exchange 2010 and introduces powerful new features as well as a redesigned architecture. These improvements favorably impact key IT areas like ease of administration, high availability (HA), security, operational costs, collaboration, expandability, performance, compatibility, and productivity. Progent's certified Exchange 2013 consulting experts can assist your organization to evaluate the possible business benefits of upgrading to Microsoft Exchange Server 2013, design an efficient validation and deployment strategy, and educate your IT staff to manage your Exchange 2013 environment. Progent can also provide affordable remote support and management services for Microsoft Exchange Server 2013.
Microsoft Windows 10 Assessment and Deployment Kit Consulting
Windows 10 Edge Outsourcing
Progent's Windows consultants can assist organizations of all sizes to assess Windows 10 or to upgrade to Windows 10 from any earlier release of Microsoft Windows. Online and onsite assessment and migration support for Microsoft Windows 10 offered by Progent include ROI analysis, project supervision, application compatibility testing, test lab systems, virtualization architecture, Cloud and hybrid solutions, mobile management, telecommuter access, data and identity security, automated deployment and administration, network infrastructure design, wired/wireless convergence, business continuity planning, webinar training for IT support staff and users, and ongoing Call Center support services.
Immediate On-site Technical Support SharePoint Server 2003
SharePoint Portal Server Technical Consultant
Progent’s Microsoft-certified consultants can provide small and medium sized companies IT consulting, maintenance, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for intelligently connecting people, teams and information. SharePoint Portal Server offers a common spot for your employees or customers to connect to, organize, distribute and interact with useful information, files, and software and to communicate with one another. It enables quicker and more intelligent decisions, more efficient sharing across teams and more economical business processes. The main objective of SharePoint Server is to gather together, in a productive way, all of the many sources of knowledge accessible within and without an organization. Windows SharePoint Services join workers, customers, teams and major tasks with the knowledge they’ve created in a manner that makes data easy to locate, download and apply.
