Cincinnati Consulting Support for Network Support Providers
Temporary Staff Augmentation
Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Organizations in Cincinnati
Progent’s consulting support for network service organizations in Cincinnati Ohio allows your company to provide your customers Progent's consulting and Help Desk support with your company's brand as a transparent extension of your in-house network services group. These services can help you grow your revenue, expand your service catalog, create happy customers, and increase your profits.
Progent’s nationwide team of network engineers, PC integration and troubleshooting technicians, network administrators, and data security professionals have worked as transparent supplements to the support staffs of some of the world’s biggest IT support firms. Progent’s breadth and depth of technical knowledge allows you to widen the capabilities of your IT support practice, and Progent’s close integration with your support team helps you strengthen and protect your branding.
Progent is an IT support company with 20 years of background delivering online expertise to small and middle-size businesses. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any independent IT support firm in the world. Progent has delivered remote IT assistance and advanced consulting to customers in every state in the country. (Check out recommendations from Progent's clients.)
Using Progent's Support Services Under Your Own Brand
Progent's consulting program for network service firms features seamless resale to your clients of world-class IT services. Progent invoices you exclusively and performs under your instructions to provide your customers support services under your branding. In addition, Progent offers an affordable Off-hours Support Service for clients who require access to 24x7 technical support.
Help Desk Call Center and Ticketing for IT Service Firms
Ticketing is the enabling technology behind an effective service desk. But enterprise-grade ticketing platforms are not only costly to acquire and staff, but difficult to configure and maintain. Smaller IT service providers seldom have the required financial or human resources. Progent's Call Center and ticketing solution offers IT support organizations a practical way to keep their own branding while providing their clients responsive desktop support backed by a best-of-breed ticketing platform and reinforced by fast escalation to subject matter experts.
Key Features of Progent's Help Desk and Ticketing Program for IT Service Organizations
Progent's Service Desk and ticketing solution for IT service organizations leverages Progent's sizable investments in advanced ticketing technology, a remote desktop support staff, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can establish data interchange with your existing ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing program allow your IT service firm to increase your support workload, the range of technical issues your business can handle, the locations you can service, and your hours of availability.
Important features of Progent's Service Desk and ticketing solution for IT service organizations include:
- Progent's online desktop service team delivers Level 1 end user help with 1-hour service level agreement (SLA) to commence work during standard business hours.
- Standard service times are from 5am to 7pm PST, five days a week.
- Extended support is available at additional cost.
- Optional on-premises support in larger metros is offered throughout the US at additional cost.
- You retain full control of your clients and billing.
- Your clients enter incident reports using your branded Internet portal, an 800 phone number, or by directing an email to your designated mailbox.
- Each customer request automatically becomes an open request in the ticket system.
- Tickets can be tracked and updated remotely until resolution.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting Expertise for IT Service Providers
Progent's consulting for network service organizations allows your support team to act as a sole point of contact for virtually all IT guidance and troubleshooting your customers may require. You can build your team and strategic in-house competencies steadily without having to turn down opportunities due to a lack of expertise or the absence of personnel.
Key features of Progent's Reseller Program for IT Service Providers include:
- Transparent Support: Progent works as a transparent extension of your internal support group, under your direction, and bills you rather than your customer.
- Granular Billing: Progent charges on a per-minute basis to reign in expenses.
- Detailed Service Reporting: Progent utilizes an enterprise-class documentation system to ensure that all IT services performed are fully described. This allows support group to shift service responsibilities to in-house consultants when you have enough staff and appropriate technical skills.
- Safely Expand Your IT Support Practice: You can easily and efficiently accept additional opportunities beyond your core fields of excellence and open new territories without the risks involved with expanding your full-time staff too rapidly.
- Strengthen Your Brand: You can solidify your mind share as a full-spectrum network support provider by offering more services to more customers under your own company name.
- Flesh Out Your Services Catalog: Progent offers top-tier expertise in a broad range of technologies and can act as a reliable reservoir of skills for growing your IT support operations.
- Rapid Problem Escalation: Thanks to a large roster of high-level consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging issues can be handled fast.
- Make Your Customers Satisfied: Happy customers stick. By teaming with Progent, you can continue making your customers successful without ever forcing clients to seek expertise outside the fold.
- Remote Technical Support Professionals: For two decades, Progent has provided remote IT support from Call Center services to advanced consulting. Efficient remote support saves money and produces quick results.
- Advanced Certifications: Progent’s engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity consultants have earned top certifications including CISSP-ISSAP, CISA, and CRISC. Find out more about Progent's industry certifications.
Progent's Practice Areas for Cincinnati, Ohio Companies
Progent's seasoned team of certified consultants and technical experts can deliver Cincinnati, Ohio companies a broad range of online technical guidance and debugging expertise. Practice areas offered under Progent's consulting program for IT service providers include:
- Exchange 2019 Consulting
- Microsoft Exchange 2016 Migration
- Microsoft Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 10 Integration
- Windows 8.1 Migration
- SharePoint Development
- SQL Server Consulting
- AD Integration
- Microsoft 365 Integration
- Dynamics GP Consulting
- Azure, Amazon AWS, Google Cloud Platform
- Online Network Troubleshooting
- Teleworker Support Services
- Cisco Infrastructure
- Juniper Infrastructure
- Cisco Routers Consultants
- Cybersecurity Expertise
- Business Continuity Planning
- Stealth Penetration Testing
- Firewall Setup
- Help Desk Outsourcing
- Desktop Support
- Colo Data Center Support
- Operations Manager Monitoring
- Configuration Manager (SCCM) Automation
- Microsoft Access Development
- Virtualization Automation
- Hyper-V Setup
- VMware vSphere and vCenter Integration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple macOS and iOS Expertise
- Smartphone Integration
- Apple iPhone Support
- Android Phone Management
- Ransomware Recovery
- Backup/Restore Consulting
- Cisco IP Voice Technology and Video Conferencing
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi AP Configuration
- WiFi Site Assessments
Learn More About Progent's Consulting Program for IT Service Organizations in Cincinnati, Ohio For additional information about Progent's reseller program for IT service firms in Cincinnati, Ohio, call 1-800-993-9400 or see Contact Progent.
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Microsoft Help Desk Remote Troubleshooting
Computer Support Help Desk Technology Consulting
The Help Desk support model adopted by Progent's Technical Response Center gives small and midsize organizations an effective alternative to dependence on freelance service individuals by offering extensive expertise accessible to multiple support groups, optional 24x7 availability of urgent assistance, fast escalation to appropriate engineers for solving even the most intractable issues, service consistency and dependability, quick follow-up enforced by seasoned support administrators, a variety of easy-to-use techniques for initiating service tasks, and a high level of process transparency enabled by trouble ticket updates and available through a web portal.
Help Desk Software Selection and Deployment Network Engineer
Cisco and Microsoft Certified Experts Online Troubleshooting 24x7 Call Center
The Help Desk Call Center service delivery structure used by Progent's Technical Response Center gives small and midsize businesses an affordable alternative to dependence on independent consultants by offering extensive technical knowledge shared by numerous engineering teams, optional round-the-clock availability of emergency help, escalation capability to top-level engineers for solving the most complex problems, service consistency and dependability, quick follow-up enforced by seasoned IT service administrators, a selection of easy-to-use ways for requesting service tasks, and a high level of progress transparency enabled by ticket tracking and accessible through a web-based portal.
Hybrid Microsoft 365 and Exchange Computer Consultant
Specialists Microsoft 365 Exchange migration
Microsoft supports transparent hybrid networks that integrate Office 365 Exchange Online and on-premises Exchange systems. This permits you to have specific Exchange mailboxes hosted on your corporate datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consulting team can assist your organization with any facet of planning, integrating and debugging your hybrid Office 365/Exchange network. Progent's Exchange consultants can deliver as-needed support to help you resolve stubborn technical bottlenecks and also offer comprehensive project management outsourcing to make sure your hybrid Office 365 solution is successfully completed on time and within budget.
Exchange 2013 Security IT Consulting
Exchange 2013 Data Loss Prevention Technical Support Services
Exchange Server 2013 includes significant enhancements to the capabilities of Exchange 2010 and introduces powerful new features as well as a revamped architecture. These enhancements affect key IT areas including manageability, high availability (HA), security and compliance, operational costs, collaboration, extensibility, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can assist your organization to evaluate the possible advantages of migrating to Exchange Server 2013, create a cost-effective validation and deployment plan, and educate your IT staff to manage your Microsoft Exchange Server 2013 solution. Progent can also provide affordable online consulting and support and management services for Exchange Server 2013.
SonicWall NSA 4650 Firewall Consultant
SonicWall NSA 9650 Firewall Security Companies
Progent's SonicWall firewall consultants can help you deploy, manage, and troubleshoot SonicWall firewall/VPN appliances including the current SonicWall TZ, NSa and NSsp families of appliances and the older SonicWall PRO 1260 Secure Switch devices. Progent's CISM and CISA-certified cybersecurity consultants can show you how to incorporate SonicWall firewalls into a complete network protection plan and build security into your business operations.
ProSight Endpoint Security Remote Technical Support
ProSight Ransomware Protection Professional
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis tools to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the entire threat lifecycle including filtering, detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks.
ProSight password management system Engineer
Services ProSight network infrastructure documentation management
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, update, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you’re planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it.
Microsoft SQL 2008 Server Online Support
Emergency Technical Consultant Microsoft SQL 2008 Server
SQL Server 2008 delivers powerful, familiar tools to IT professionals as well as to network users, reducing the complexity of creating, deploying, administering, and accessing enterprise data and analytical applications in environments ranging from mobile devices to enterprise data systems. The complexity and interconnectivity demands of Microsoft SQL Server 2008 require an IT consulting firm with hands-on experience and wide knowledge in designing and deploying information-based, end-to-end business technology applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work supporting Microsoft integration, assures you success in planning, configuring and supporting Microsoft SQL Server 2008 solutions that are well integrated with the Microsoft .NET platform.
24-Hour Microsoft Expert Intune Mobile Device Management Outsourcing IT
Software Consulting Services Workspace ONE Endpoint Management
Progent's Microsoft-certified engineers can help your company to automate desktop update and patch deployment by providing expertise with management tools that include Microsoft System Center Configuration Manager 2007, SMS 2003, and Windows Server Update Services.
NLB Test Lab Consultant
Biggest Load Aggregation Testing Engineers
The Progent Test and Training Lab located at the QTS Internet Data Center is available for testing mission-critical applications, developing cost-effective migration methodologies, assessing and tuning performance, designing or validating disaster recovery solutions, resolving compatibility issues, and building training environments for new technologies. For Progent clients without sufficient in-house resources to configure effective pilot systems, Progent's Test and Training Lab cuts capital costs and technical risk while keeping critical IT initiatives on schedule.
Ryuk ransomware recovery Specialists
Specialists Egregor ransomware recovery
Progent's proven ransomware recovery consultants can assist your business to reconstruct an IT network victimized by a ransomware cryptoworm such as Ryuk, Dharma, NotPetya, or Locky.
Microsoft SQL Server Support Services
Contract Programmer MS SQL Server
SQL Server 2005 delivers indispensable, standardized tools to computer professionals and information workers, lessening the difficulty of creating, integrating, managing, and accessing enterprise data and analytical programs in environments ranging from handheld devices to corporate information networks. The sophistication and integration demands of Microsoft SQL Server 2005 require an IT consultant with hands-on experience and broad knowledge in planning and building data-driven, end-to-end business technology applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background supporting Microsoft integration, assures you success in planning, configuring and supporting Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET platform.
Email Quarantine Professional
Email Image Spam Protection Services
Progent's ProSight Email Guard solution uses the technology of leading data security vendors to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your security perimeter.
Consulting Citrix virtual Windows desktops
XenDesktop Setup and Support
For Windows desktop and application virtualization, Progent offers the expertise of a Citrix-certified XenDesktop expert who can help your company to design a XenDesktop solution that improves the strategic impact of your IT network; configure XenDesktop technology with your physical and virtual servers, user computers, and printers; migrate your existing desktop virtualization software to current releases of XenDesktop; and provide comprehensive remote troubleshooting. Progent can also train your IT staff to adhere to industry leading practices to manage XenDesktop efficiently.
CIO Help and Support
CIO Help and Support
Progent offers the temporary assistance of a veteran Chief Information Officer to provide a broad perspective to help your company pick and maintain IT technology to meet your current needs and that can be a solid foundation for your future growth. Progent's part-time or temporary CIO consulting services offer financial leverage to organizations who want to maximize the benefits from their IT expenditures but who are without the budget or unwilling to take on one more executive-level manager to their full-time staff. Because Progent is vendor-agnostic, with a sizable team of consultants certified to maintain all major operating systems and connectivity technologies plus a broad selection and business software, Progent is in an ideal position to provide objective advice as well as advanced technical help for building and maintaining information solutions that match the special needs of your organization.
Juniper SA4500 SSL VPN Security Firm
Juniper SSL VPN Router Computer Security
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Troubleshooting Wi-Fi RF Coverage Maps
Wireless LAN Site Survey Support and Integration
Progent’s Wireless Site Survey helps you to plan and install a wireless LAN customized for your environment, providing your business a WLAN that delivers the reception, performance, load-handling capability, Quality of Service, security, and hand-off capability your business requires. Progent's Wireless Site Survey services are available either as an affordable remote service or as a more comprehensive onsite service.
Consultants ProSight network asset documentation management
ProSight password management Consultants
ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you’re making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it.
