Cincinnati Specialists for Network Service Organizations
Short-Term Support Team Assistance
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Firms in Cincinnati
Progent's consulting services for network service firms in Cincinnati Ohio allows you to provide your clients Progent's consulting and Help Desk support under your company's brand as a transparent augmentation of your in-house IT services team. These services can ease the way for you to add to your revenue, fill out your service catalog, create happy clients, and improve your bottom line.
Progent's nationwide roster of network infrastructure engineers, desktop integration and troubleshooting technicians, IT admins, and data security professionals have worked as transparent supplements to the IT staffs of some of the world's biggest IT support firms. Progent's range of expertise allows you to add to the scope of your IT service business, and Progent's transparency lets you elevate and protect your branding.
Progent is a network support company with two decades of experience delivering remote consulting services to small and mid-size companies. Progent is a Microsoft Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure experts of any independent computer services company in the world. Progent has provided remote technical assistance and advanced consulting to clients in every state in the U.S. (Check out recommendations from Progent's customers.)
Reselling Progent's Services With Your Branding
Progent's consulting program for IT service providers offers seamless resale to your clients of professional IT services. Progent invoices your firm directly and performs under your instructions to deliver your customers support services under your brand. Also, Progent has an affordable Extended Hours Support Service for clients who require access to 24x7 technical support.
Help Desk Call Center and Ticketing for IT Service Providers
Ticketing systems are fundamental to an effective IT Call Center. But enterprise-grade ticketing platforms are not only costly to license and staff, but also difficult to configure and manage. Small or niche IT service companies seldom have the required budget or personnel. Progent's Call Center and ticketing solution offers IT service firms a practical way to keep their custom branding while delivering their clients world-class desktop support services backed by a best-of-breed ticketing platform and supplemented by fast escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Call Center and ticketing program for IT service firms leverages Progent's investments in advanced ticketing software, a remote desktop services staff, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can set up data interchange with your existing ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing program enable your IT service firm to expand your physical and virtual support volume, the range of technical issues your firm can take on, the number of locations you can service, and your hours of availability.
Important features of Progent's Help Desk and ticketing solution for IT service companies include:
- Progent's remote desktop support team provides Level 1 end user help with 1-hour service level agreement to begin work during normal work hours.
- Standard service hours are 5am to 7pm Pacific Standard Time, five days per week.
- Extended support is available at extra cost.
- Optional onsite service in major metro areas is offered across the country at additional cost.
- You keep complete control of your clients and billing.
- Your clients submit requests using your branded Internet portal, an 800 number, or by sending a request to your assigned mailbox.
- Every client request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and modified online until they are closed.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
Progent's Consulting Expertise for IT Service Providers
Progent's consulting for IT service organizations allows your support team to become a sole point of contact for practically all technical guidance and troubleshooting your clients may require. You can build your team and strategic in-house competencies at your own pace without having to decline new business owing to a lack of expertise or the absence of bandwidth.
Key aspects of Progent's Reseller Program for IT Service Firms include:
- Transparent Service Delivery: Progent acts as a transparent supplement to your in-house IT service group, under your management, and bills your firm instead of your client.
- Granular Billing: Progent bills by the minute to reign in costs.
- Extensive Reporting: Progent uses an enterprise-class service documentation platform to ensure that all services delivered are thoroughly documented. This enables you to transfer service assignments to internal consultants when you have enough people and appropriate skill sets.
- Safely Expand Your IT Support Practice: You can quickly and efficiently take on additional opportunities beyond your main areas of expertise and serve additional geographies without assuming the risks involved with increasing your full-time staff too rapidly.
- Re-enforce Your Name: You can solidify your mind share as a full-spectrum network support provider by offering more solutions to more clients using your own brand.
- Add to Your IT Support Portfolio: Progent can provide world-class expertise in a wide range of IT disciplines and can act as a dependable resource for expanding your IT service business.
- Fast Problem Escalation: Thanks to a large team of senior consultants ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging issues get resolved fast.
- Make Your Clients Satisfied: Satisfied customers keep coming back. By joining with Progent, you can continue delivering solutions without ever forcing clients to look for expertise from other support firms.
- Online Technical Support Experts: For 20 years, Progent has delivered online network support ranging from Call Center services to high-level consulting. Effective remote support cuts costs and produces fast results.
- Major Industry Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance experts hold advanced certifications including CISSP-ISSAP, CISA, and GIAC. Learn more details about Progent's technology certifications.
Progent's Practice Areas for Cincinnati, Ohio Organizations
Progent's nationwide team of certified consultants can provide Cincinnati, Ohio organizations a broad range of remote consulting and debugging services. Practice areas offered under Progent's reseller program for network service providers include:
- Exchange 2019 and 365 Exchange Online Consulting
- Microsoft Exchange Server 2016 Integration
- Windows Server 2022 solution design
- Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 11 Upgrade Consulting
- Windows 10 Integration
- Windows 8.1 Consulting
- SharePoint Integration
- SQL Server Consulting
- Active Directory and MS Entra ID Design
- Microsoft 365 Configuration
- Microsoft Dynamics GP (Great Plains) Expertise
- Azure, Amazon AWS, Google Cloud Platform
- Online IT Technical Support
- Teleworker Support
- Cisco Network Infrastructure
- Juniper Technology
- Cisco Routers Configuration
- Cybersecurity Consultants
- Business Continuity Preparedness
- Stealth Penetration Testing
- Firewall Integration
- Help Desk Services
- Desktop Support
- Colocation Center Support
- Operations Manager Monitoring
- System Center Configuration Manager (SCCM) Automation
- Microsoft Access Consulting
- Virtual Server Automation
- Rapid, Affordable .NET Application Development.
- Hyper-V Deployment
- VMware vSphere and vCenter Configuration
- Citrix XenApp and XenServer Integration
- Cisco Unified CM/CallManager
- Apple Mac and iOS Expertise
- iPhone and Android Management
- Apple iPhone Integration
- Google Android Phone Support
- Ransomware Defense and Recovery
- Data Backup/Restore Solutions
- Cisco VoIP Phones and Video Conferencing
- Skype for Business Help
- Microsoft Teams Planning and Deployment
- Wi-Fi 6/6E Access Point Setup
- Wi-Fi Site Surveys
Learn More Details About Progent's Reseller Support for IT Service Organizations in Cincinnati, Ohio To learn additional information about Progent's consulting support for network service organizations in Cincinnati, Ohio, call 1-800-993-9400 or see Contact Progent.
An index of content::
Server patch management Consultant
Printer firmware patch management Specialist
Progent's support services for software/firmware update management offer organizations of any size a versatile and affordable solution for evaluating, testing, scheduling, applying, and documenting updates to your servers, such as printers and scanners, infrastructure appliances such as routers and Wi-Fi access points, and Internet-of-Things (IoT) devices like sensors and robotics.
Private Cloud Hosting Services Services
Private Cloud Services Consultant Services
Progent's Private Cloud Hosting outsourcing offers comprehensive hosting of a small or mid-size organization's servers in an environment that delivers the highest degree of dependability and scalability and is in addition simple to move to another host. Progent's Private Cloud Hosting and Management options are built on proven virtualization architectures that enable small and midsize businesses with mixed- platform IT systems to economize significantly on the costs of capital investments, system support, and network management while achieving enterprise-class fault tolerance and an unprecedented degree of vendor independence.
Network Device Configuration Management Technical Support
Network Performance Optimization Outsourcing
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, optimize and debug their networking hardware such as switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that require important updates, or isolating performance problems.
Windows Server 2022 with Linux Online Technical Support
Award Winning Windows Server 2022 High Availability Integration
Progent's Microsoft-certified Windows Server 2022 experts can help your company to design and implement a cost-effective migration to Windows Server 2022 using an on-premises network architecture or a hybrid deployment model that integrates cloud-hosted Windows Server Online with a datacenter-based implementation of Windows Server 2022.
Ubiquiti UniFi WLAN Consultancy
Consultants Ubiquiti UniFi XG switch
Progent can provide fast access to the skills of seasoned wireless specialists who can help you to determine the value of Ubiquiti UniFi Wi-Fi access points for your business and assist you to design, install, maintain, and debug your UniFi wireless network. Progent can also conduct a Wi-Fi site survey to help you to choose, configure, and position Ubiquiti UniFi wireless access points for optimal coverage and performance.
Urgent Professional Lync Server 2013 Mobility Services
24-7 Lync Server 2013 Persistent Chat Engineers
Progent's Microsoft-certified consultants can assist your company to evaluate the value of Lync Server 2010 for your business and can assist you to plan and execute a deployment of Microsoft Lync Server that unifies the administration of IM and Presence and improves the productivity of your in-house staff, telecommuters, and mobile workforce. Progent's consultant's can also help you to perform an efficient upgrade to Microsoft Lync Server 2010 from Microsoft Office Communications Server or from Live Communications Server, interface Lync Server with Exchange Server, SharePoint Server, and SQL Server, show you how you can run Microsoft Lync Server to improve the collaborative capabilities of MS Office applications, and offer online seminars and continuing technical support for Lync Server and other Microsoft products.
After Hours 5520 wireless controller Remote Support
Support and Integration 5500 Wireless Controller
Cisco's {Catalyst wireless controllers simplify the management of wireless networks by unifying the configuration and management of wireless APs, optimizing Wi-Fi throughput by limiting the effect of RF congestion, improving Wi-Fi availability with rapid auto-failover, and hardening security by detecting threats and filtering traffic content according to user type and locale. Progent can assist you to deploy Cisco wireless LAN controller appliances to manage wireless LANs of any size. Progent can help you to maintain and troubleshoot your current Cisco Wi-Fi environment or carry out an efficient migration to Cisco's modern wireless controller solutions.
Colocation Remote Technical Support
Network Consulting Data Center
Progent's colocation center IT services are intended for companies with hardware housed at Internet Data Centers or data center colocation hosting facilities and in need of timely in-person help at the colo facility as well as off-site support from Microsoft and Cisco Premier Certified experts. Progent provides a complete range of data center and data center and colo consulting services including network topology analysis, Windows and UNIX server installation and maintenance, tech support for server and telecommunications infrastructure, design and installation of high availability systems, architecting and implementing layered security defenses, firewall configuration and support, configuring load balancing solutions, and planning fault tolerant server and storage clustering configurations.
Solaris with Windows Consulting
Engineers Windows and UNIX
If your company is producing UNIX-based software in an environment that includes Microsoft Windows-based processors, PCs, and office productivity products, Progent can provide comprehensive IT outsourcing that frees you to concentrate on your field of high-value know-how while avoiding the continual hassle of maintaining your business network. By using automated server monitoring and by delivering remote and in-person support when your business needs it, Progent offers an economical way for supporting an IT system that provides high reliability, protection, and efficiency. Progent's developer assistance offerings feature full-service network support outsourcing, virtual infrastructure, remote and on-premises service and repair, network monitoring, and Help Desk Call Center services.
Cisco Architecture Support Consultant
Migration Firm Cisco Router
Progent's Cisco certified networking consultants have extensive background assisting Internet Service Providers to architect, deploy, manage, optimize, and troubleshoot high-availability, extensible network solutions appropriate for shared public networks.
Active Directory Review Technology Professional
ProSight Remote Network Monitoring Engineers
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an objective evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner and safer Active Directory implementation. Both options also offer the ongoing advantages of advanced remote network monitoring and management technology. These benefits can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and less downtime.
Consultant Services virtual desktop delivery
24-7 Citrix VDI Support Services
For desktop and application virtualization, Progent can provide the expertise of a Citrix-certified XenDesktop consultant who can assist your company to design a XenDesktop environment that maximizes the business impact of your information system; configure XenDesktop software with your physical and virtual servers, user computers, and peripherals; migrate your older desktop virtualization software to current releases of XenDesktop; and deliver comprehensive online troubleshooting. Progent can also instruct your IT staff to adhere to best practices to maintain XenDesktop efficiently.
Virtual Support Desk Costs Computer Consultants
24/7/365 Supplemental Help Desk Cost Savings Outsourcing
Progent's Help Desk management and co-management services help organizations to cut costs and enhance productivity.
Juniper Junos os Computer Security
Juniper Junos os Security Team
Progent's Juniper-authorized network engineer can assist you to plan and implement Juniper Firewall and VPN platforms, optimize and troubleshoot your infrastructure, and upgrade efficiently from discontinued products to the latest releases. Progent's Junos OS engineers can offer expertise with Juniper's premier network operating system to help you to simplify the management and improve the protection of your Juniper VPN devices and firewalls. Progent also has extensive background maintaining Juniper's NetScreen OS and ScreenOS operating system platforms and can help you maintain networks that include a combination of Juniper's software platforms.
Windows Server 2016 Hybrid Solutions Network Consultant
24x7 Microsoft Expert Windows Server 2016 Hybrid IT Consultant
Progent's certified IT experts can provide Windows Server 2016 migration consulting services to help businesses of all sizes to design and implement an efficient move to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud, or hybrid architecture. Progent can assist you to assess the business benefits of Windows Server 2016 for your enterprise and can help you with any aspect of planning, deploying, managing or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can help you to take advantage of the many innovative disaster recovery and security features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, JIT Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.
Consult SQL Server Replication
Upgrade Help SQL Server 2008
SQL Server 2005 delivers powerful, familiar tools to IT experts and network users, reducing the difficulty of designing, integrating, administering, and accessing company data and database applications on platforms ranging from mobile devices to corporate data networks. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 call for an IT consulting firm with real-world experience and wide knowledge in designing and deploying information-based, comprehensive business technology applications. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work involving Microsoft integration, ensures you success in planning, configuring and managing Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET environment.
Support and Setup Microsoft Windows Server 2012
Windows Server 2025 Troubleshooting
The sophistication and integration demands of Microsoft Windows Servers calls for a network consulting team with practical experience and broad knowledge in planning and integrating cohesive, comprehensive network technology solutions. The experience of Progent's Microsoft-certified experts, which averages more than 10 years working with Microsoft technology, assures you success configuring Windows Server 2008 and Windows Server 2003 to align optimally with your strategic goals. Progent's IT services can help you with designing, deploying, managing, and supporting Windows Server systems that maximize the business value of your computer system. Progent's consultants can assist you with Windows 2008 R2 Server, Microsoft Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server as well as Windows 8, Windows 7, Windows XP, Vista and other clients.
System Center 2016 and Windows 10 Integration Configuration
System Center 2016 and Windows Server 2016 Technology Consulting Services
Progent has more than two decades of background deploying, maintaining and troubleshooting the core components included with System Center and can assist your organization to plan, install, maintain, and repair your Microsoft System Center 2012 R2 ecosystem to optimize the uptime and performance of your applications and infrastructure across a mix of Windows and Linux/Unix operating systems and local and Cloud-based fabric. Progent can help your organization to upgrade to the current edition of Microsoft System Center from an earlier release or from a third-party datacenter management solution to deliver the benefits of best-in-class deployment, automation, security and compliance, plus datacenter and application performance monitoring.
24/7 Symantec Firewall Computer Security Specialist
Symantec VPN Computer Security Specialist
Progent's Symantec consultants can help you maintain discontinued Symantec firewall and VPN products including the Raptor and VelociRaptor line or show you how to migrate to more recent firewall solutions. Progent can also enable you to design and implement a complete security strategy that can include firewall/VPN appliances and software, managed security and network defense services, server and application monitoring products, and documented policies and enforcement procedures. Progent has the skill to be your one-stop resource for on-going network help, maintenance, training, and security consulting.
Specialists Azure and iPhone integration
Microsoft Azure AD configuration Programming Company
Progent can help you with any phase of Azure cloud migration including requirements definition, prerequisites assessment, system architecture, pre-production testing, deployment, centralized administration, performance tuning, software license controls, disaster recovery strategies, security policy enforcement, and regulatory compliance validation. Progent can help your IT staff to configure and troubleshoot firewall appliances and VPN connections so that your clients can securely connect to Azure-based resources, and Progent's Microsoft-certified consulting experts can assist you integrate critical Microsoft platforms to run in Azure including Microsoft Windows Server, Exchange, SQL and Skype for Business. Progent can also help you to set up a hybrid cloud environment that seamlessly combines physical datacenters with Azure services.
Excel 2016 Network Consult
Microsoft Office 64-bit Contractor
Progent's Microsoft Office and Microsoft 365 consultants can assist businesses to incorporate Microsoft Office desktop and Microsoft 365 apps such as Excel, Office Word, PowerPoint, Outlook, Access, Project and OneNote into a seamless solution that offers fast ROI and enables improved business outcomes. Progent can assist you to interface Office or Microsoft 365 applications with each other and with additional key Microsoft platforms including SharePoint Server, Exchange Server and Microsoft SQL Server running locally or in the cloud. Progent can also assist you to fix compatibility problems between various releases of Office and offers live online training to individual users or teams.
Wave 2 Wi-Fi controller Technical Support Services
Wave 2 wireless controller Technical Support Services
Cisco's Catalyst family of Wi-Fi controllers simplify the management of wireless networks by unifying the configuration and control of Wi-Fi access points, optimizing Wi-Fi performance by reducing the effect of radio frequency congestion, enhancing Wi-Fi availability with rapid auto-failover, and strengthening security by detecting cyber threats and filtering network traffic based on user type and location. Progent can help your business to configure Cisco Wi-Fi controllers to manage and monitor Wi-Fi LANs of all sizes. Progent can help you to maintain and debug your existing Cisco Wi-Fi environment or implement an efficient upgrade to Cisco's latest wireless controller technology.
CCIE Expert Certified On-site Technical Support Aironet 2700 Access Point
Remote wireless IP phone configuration Online Support
Progent's Cisco-certified Wi-Fi technology consulting experts can assist organizations to configure, administer, and troubleshoot Cisco Wi-Fi devices such as Aironet and Meraki Wave 2 wireless access points (APs) as well as Cisco's Wireless Network Controllers.
ProSight Patch Management Integration
ProSight Remote Server Management IT Consultants
ProSight LAN Watch is Progent's server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by tracking the state of critical devices that drive your network environment. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so all potential issues can be addressed before they can disrupt your business.
Microsoft Operations Manager Case Study
MOM Case Study
Before Progent's MOM-based solution, network issues were approached reactively, after workers complained about them. With the help of proactive, automated warnings and trend analyses sent by Microsoft Operations Manager, Progent can now anticipate system troubles before they becomes serious enough to disrupt network uptime. Thanks to MOM, Progent can deal with potential problems before clients know that the problems exist. Progent offers help for Microsoft Operations Manager 2005 and MOM 2000 to provide small company networks enterprise-class service continuity, security and productivity.
Sun Solaris Online Support
Sun Solaris Computer Consulting
Progent's Sun Solaris platform consulting experts provide small and mid-size companies and developers support for administering and supporting Solaris systems that run with Microsoft-powered technology. Progent can give your organization contact with Sun Solaris consultants, support professionals premier by Microsoft and Cisco, and security experts with CISA certification. This wide array of experience offers you a convenient one-stop source to help you build and maintain a protected and reliable cross-platform connectivity and communications infrastructure that supports Solaris and Microsoft coexistence by integrating Microsoft Windows with major variants of UNIX such as Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, HP-UX, BSD, SCO, and Silicon Graphics IRIX (SGI/IRIX or leading Linux platforms such as RedHat, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.
Technology Consultancy Firm E-Mail
Microsoft Exchange Server Network Outsource
Progent's Microsoft-certified consultants have two decades of background providing e-mail and unified telecommunications/email solutions for companies. Progent offers economical Microsoft Exchange 2007 Server consulting services to strengthen email security and virus defense, achieve fault tolerant email, and implement remote and wireless email connectivity. Progent's Microsoft Exchange consulting and support services can aid you in designing and implementing a Microsoft Exchange upgrade or a migration from a legacy SMPT system or older Microsoft Exchange software such as Exchange 5.5 to Microsoft Exchange Server 2010.
Telepresence Computer Consultants
24/7 LifeSize Video Conferencing Consulting Services
Progent offers the expertise of a senior consultant with years of hands-on experience installing, managing, and enhancing immersive telepresence platforms from leading vendors including Cisco, TANDBERG, Polycom, LifeSize, and Radvision. Progent can coordinate with your in-house IT management team, your ISP, and your telepresence technology vendor to assist your company increase the business value of your telepresence solution.
SQL 2008 Analysis Services Technology Professional
SQL 2008 Remote Technical Support
SQL Server 2008 offers indispensable, standardized tools to IT professionals as well as to information workers, lessening the complexity of creating, deploying, managing, and using enterprise information and analytical applications on platforms ranging from mobile devices to enterprise data systems. The complexity and interconnectivity demands of Microsoft SQL Server 2008 call for a network consulting firm with hands-on experience and broad knowledge in planning and building data-driven, end-to-end business technology applications. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background involving Microsoft integration, ensures you success in planning, configuring and managing Microsoft SQL Server 2008 solutions that are seamlessly integrated with the Microsoft .NET environment.
