Progent's Consulting, Help Desk, and Ticketing Support for IT Service Firms in Cincinnati
Progent's consulting support for IT service firms in Cincinnati Ohio enables your company to offer your customers Progent's consulting and Help Desk support under your company's brand as a transparent augmentation of your regular IT services group. These services can put you on the fast track to add to your revenue, expand your service catalog, satisfy your clients, and increase your profits.
Progent's nationwide team of network infrastructure engineers, desktop support technicians, IT administrators, and data security consultants have acted as seamless extensions to the IT groups of some of the world's biggest IT service firms. Progent's breadth and depth of expertise enables you to widen the scope of your IT service practice, and Progent's close integration with your support team lets you elevate and preserve your company's brand.
Progent is a network support company with 20 years of background providing remote consulting services to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco CCIE network engineers of any independent computer support company in the world. Progent has provided remote IT support and advanced consulting to clients in every state in the country. (Check out recommendations from Progent's customers.)
Reselling Progent's Support Services Under Your Branding
Progent's consulting program for IT service organizations features transparent resale to your clients of professional services. Progent bills you exclusively and works under your instructions to provide your clients consulting and support services under your branding. Also, Progent offers an affordable Off-hours Support Service for customers who need access to 24x7 technical support.
Help Desk and Ticketing for Network Service Providers
Ticketing systems are the enabling technology behind a successful service desk. But full-featured ticketing platforms are not only costly to license and staff, but challenging to set up and maintain. Smaller IT service companies do not have the necessary resources. Progent's Call Center and ticketing solution offers IT support organizations an affordable way to retain their company branding while providing their clients world-class desktop support services built around a best-of-breed ticketing platform and supplemented by fast escalation to subject matter experts.
Features of Progent's Help Desk and Ticketing Solution for IT Service Firms
Progent's Call Center and ticketing solution for IT service organizations leverages Progent's investments in highly scalable ticketing software, an online desktop services team, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish data interchange with your existing ticketing platform. The features offered with Progent's Help Desk and ticketing program enable you to increase your support volume, the range of technical issues your firm can take on, the number of locations you can serve, and your overall availability.
Key features of Progent's Help Desk and ticketing program for IT support firms include:
Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for IT service providers allows you to become a single source for virtually all technical guidance and troubleshooting your customers may need. You can build your team and core IT skills at your own pace without being forced to say no to opportunities due to a lack of in-house expertise or a shortage of bandwidth.
Important aspects of Progent's Reseller Program for Network Service Providers include:
Progent's Areas of Expertise for Cincinnati, Ohio Businesses
Progent's veteran roster of certified engineers can provide Cincinnati, Ohio organizations a wide array of remote consulting and debugging expertise. Areas of expertise offered under Progent's reseller program for network service firms include:
Learn More Details About Progent's Consulting Program for Network Service Organizations in Cincinnati, Ohio For additional details about Progent's consulting support for network service organizations in Cincinnati, Ohio, call 1-800-993-9400 or visit Contact Progent.