Cincinnati Specialists for IT Support Organizations
Seamless Short-Term Support Staff Assistance
Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Providers in Cincinnati
Progent’s consulting support for network service organizations in Cincinnati Ohio allows you to offer your customers Progent's consulting and Help Desk support with your brand as a seamless supplement to your in-house network support group. These services can ease the way for you to add to your revenue, fill out your service catalog, create happy clients, and increase your bottom line.
Progent's roster of network infrastructure experts, PC integration and troubleshooting specialists, IT administrators, and data security professionals have worked as transparent adjuncts to the IT staffs of some of the country's biggest IT service businesses. Progent’s breadth and depth of expertise enables you to broaden the capabilities of your IT support business, and Progent’s transparency lets you promote and preserve your company's brand.
Progent is an IT consulting firm with 20 years of experience delivering online expertise to small and mid-size businesses. Progent is a Microsoft Partner and has one of the largest groups of Cisco CCIE network infrastructure engineers of any independent IT services firm in the world. Progent has delivered remote IT assistance and consulting to clients in every state in the U.S. (Refer to recommendations from Progent's customers.)
Using Progent's Services Under Your Own Brand
Progent's consulting program for network service organizations offers seamless resale to your clients of world-class services. Progent invoices you exclusively and performs under your direction to provide your clients consulting and support services under your branding. Also, Progent has an affordable Off-hours Support Program for clients who require 24x7 technical support.
Help Desk Call Center and Ticketing for Network Service Firms
Ticketing systems are the enabling technology behind a successful service desk. But full-featured ticketing systems are not only costly to license and staff, but challenging to configure and manage. Smaller IT support organizations rarely have the required resources. Progent's Call Center and ticketing program gives IT support organizations an economical way to keep their custom branding while delivering their clients world-class desktop support built around a best-of-breed ticketing platform and reinforced by fast escalation to top-tier experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Service Desk and ticketing program for IT service organizations takes advantage of Progent's investments in advanced ticketing technology, a remote desktop services team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your existing ticketing system. The features available with Progent's Call Center and ticketing program enable your IT service firm to increase your support workload, the diversity of technical issues your business can take on, the number of {geographies you can serve, and your overall availability.
Key features of Progent's Call Center and ticketing program for IT service companies include:
- Progent's remote desktop service group provides Level 1 end user help with 1-hour service level agreement to begin work during normal business hours.
- Standard service times are from 5am to 7pm Pacific Standard Time, five days a week.
- Extended hours support is offered at extra cost.
- Optional onsite service in larger metro areas is available throughout the country at extra cost.
- You keep complete control of your customers and invoicing.
- Your customers enter service requests using your branded web portal, an 800 phone number, or by sending a message to your assigned email address.
- Each end user request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and modified remotely until they are closed.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting for Network Service Providers
Progent's consulting for IT service firms allows your support team to become a single source for practically all IT expertise your customers may require. You can build your staff and strategic IT skills steadily without being forced to say no to opportunities owing to a gap in in-house expertise or the absence of personnel.
Key aspects of Progent's Reseller Program for IT Service Providers include:
- Transparent Service Delivery: Progent works as a transparent supplement to your in-house support team, responding to your direction, and invoices your firm rather than your client.
- Granular Billing: Progent bills by the minute to reign in expenses.
- Detailed Documentation: Progent uses an enterprise-class reporting platform to make sure all services delivered are thoroughly documented. This makes it easy for you to transfer service assignments to internal personnel when you have sufficient people and appropriate skill sets.
- Safely Expand Your Service Practice: You can quickly and affordably take on additional jobs beyond your main fields of excellence and open new territories without the risks associated with expanding your full-time staff too quickly.
- Re-enforce Your Name: You can solidify your positioning as a comprehensive network support provider by delivering more solutions to more clients under your own brand.
- Flesh Out Your IT Support Catalog: Progent can provide top-tier expertise in a broad array of IT disciplines and can be a reliable resource for expanding your IT service operations.
- Rapid Escalation: With a sizable team of top-level IT experts available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging issues can be handled fast.
- Keep Your Clients Satisfied: Happy clients keep coming back. By joining with Progent, you can keep making your customers successful without ever forcing clients to look for expertise from other support firms.
- Remote Technical Support Experts: For 20 years, Progent has delivered online IT support from Help Desk support to advanced consulting. Efficient online service cuts costs while delivering quick solutions.
- Advanced Certifications: Progent’s IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity experts have earned advanced certifications including CISSP-ISSAP, CISM, and CRISC. Find out more details about Progent's certifications.
Progent's Areas of Expertise for Cincinnati, Ohio Businesses
Progent's nationwide roster of certified consultants can provide Cincinnati, Ohio companies a wide range of remote consulting and troubleshooting expertise. Practice areas covered under Progent's consulting program for network service providers include:
- Exchange Server 2019 Consulting
- Microsoft Exchange Server 2016 Migration
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 10 Support
- Windows 8.1 Migration
- SharePoint Development
- SQL Server Consulting
- Active Directory and Azure AD Planning
- Microsoft 365 Configuration
- Microsoft Dynamics GP Expertise
- Azure, Amazon AWS, Google Cloud
- Remote Network Support
- Telecommuter Integration
- Cisco Network
- Juniper Networks Technology
- Cisco Routers Experts
- Cybersecurity Expertise
- Business Continuity Planning
- Penetration Testing
- Firewall Setup
- Help Desk Call Center Services
- Desktop Tech Support
- Colocation Center Solutions
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager (SCCM) Expertise
- Microsoft Access Programming
- Virtualization Management
- Windows Hyper-V Deployment
- VMware vSphere Integration
- Citrix XenApp Configuration
- Cisco Unified CM/CallManager
- Apple Mac and iOS Expertise
- BYOD Management
- Apple iPhone Integration
- Google Android Phone Integration
- Ransomware Recovery
- Data Backup/Restore Solutions
- Cisco IP Voice Technology and Conferencing
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi Access Point Setup
- Wi-Fi Site Surveys
Learn More About Progent's Reseller Support for IT Service Providers in Cincinnati, Ohio For additional details about Progent's reseller program for IT service firms in Cincinnati, Ohio, call 1-800-993-9400 or see Contact Progent.
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Professional ransomware prevention
Hermes ransomware protection and recovery Consulting Services
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The interview is intended to help assess your organization's preparedness to defend against ransomware or recover quickly after a ransomware attack. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery procedures, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup/recovery environment that reduces your exposure to ransomware and aligns with your company's needs.
Meraki MS Switch Engineer
24-7 Online Support Meraki and Catalyst Switch
Cisco's Meraki family of access and aggregation switches are intended for environments ranging from branch offices to campuses. Progent's Cisco-certified CCIE consultants offer cost-effective online expertise to help you to design and deploy an efficient network architecture based on Meraki switches, simplify network administration with Meraki's cloud-centric management architecture, define policies to ensure security, create and test a disaster recovery strategy, and resolve technical issues associated with any aspect of your Meraki deployment. Progent can also help you to connect Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki Wi-Fi APs to create a unified networking solution.
Video Conferencing Online Support Services
Cisco VoIP Phones and Unified Messaging Integration Services
Progent's Cisco certified networking experts offer advanced support for Cisco Unified Communications Manager (formerly CallManager). Progent can assist you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server failover systems.
Microsoft Configuration Manager 2012 Specialists
SCCM 2012 Windows 2010 Provisioning Network Consulting
Progent can assist your business to plan for, deploy, and administer Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to migrate smoothly to SCCM 2012 from a legacy change management solution or assist you to modify your current SCCM 2012 environment to accommodate your changing IT requirements. In addition, Progent can help you to create a software foundation that fully supports SCCM 2012 by delivering expertise with associated Microsoft technologies such as Active Directory Domain Services (ADDS), SQL SSRS, and IIS.
Microsoft Certified Windows Server 2012 R2 Multitenancy Online Support
Windows Server 2012 R2 Virtual Fibre Channel Information Technology Consulting
Progent's certified consultants can help you to evaluate the business value of Windows Server 2012 R2 for your company, develop test environments and migration plans, optimize your network infrastructure for local, multi-location, cloud-based, and partial-cloud environments, educate your IT support team, develop a corporate-wide security strategy, automate network management, help with creating applications, and generate and test a DR/BC plan.
ProSight Windows Server Management Outsourcing
ProSight Automatic Patch Management Support Outsourcing
ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system running at peak levels by checking the state of vital devices that drive your IT network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management personnel and your assigned Progent consultant so any potential problems can be addressed before they have a chance to disrupt your business.
Consult Virtual Server Technology
24 Hour Virtual Server Consulting Services
Server growth wreaks havoc on network budgets and administrative resources. Server reduction via a virtual infrastructure offers lower total cost of ownership of servers and faster ROI, more efficient utilization of physical computers, simplified operations, enhanced system availability, and easier management. Common uses for virtual machines are hardware consolidation, economical platforms for mission-critical legacy applications running on outdated operating systems, and affordable isolation of program development or evaluation environments from on-line systems.
Nephilim ransomware protection and recovery Professional
Consulting Netwalker ransomware protection and recovery
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance expert. The interview is intended to evaluate your company's ability to block ransomware or recover rapidly after a ransomware attack. Progent will work with you personally to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup system that minimizes your exposure to a ransomware attack and meets your company's requirements.
wireless IP phones and Aironet APs Remote Support Services
Computer Engineer wireless IP phones and Meraki APs
Progent's Wi-Fi VoIP phone configuration and troubleshooting consultants can provide online and onsite support to help your organization create and maintain a Cisco wireless IP phone solution by delivering integration services that range from debugging the configuration of a wireless IP phone or access point to offering project management outsourcing or co-sourcing services for updating the Wi-Fi architecture of an entire campus.
Windows Server 2008 Security Professionals
Services Microsoft Windows Server 2008 R2
Microsoft Windows Server 2008 R2 offers outstanding levels of speed, protection, availability, scalability, and versatility that improve output of local, remote, and mobile users. Progent's Microsoft-certified professionals can provide cost-effective remote engineering, troubleshooting, and education services to help you to plan, execute, and manage Windows Server 2008 R2 to add significant business value to your network.
System Center 2012 Data Protection Manager Configuration
Network Consultant System Center 2012 Data Protection Manager
Progent's Microsoft-certified consultants offer online or onsite expertise to assist businesses of all sizes to plan, implement, manage, and troubleshoot a backup-and-restore system based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent can assist you to migrate from earlier versions of SCDPM or from a different backup/recovery platform, and Progent can integrate your Data Protection Manager implementation for on premises, cloud-based, or hybrid datacenters. Progent can provide as-needed help for resolving particularly stubborn problems, or full project management support. Progent can also assist you to incorporate Data Protection Manager into an enterprise-class disaster recovery strategy.
24 Hour Consultant Services Apple Mac and Windows
Windows and macOS Consultants
Progent's service experts in Mac and Microsoft Windows technology can help you combine Apple Macintosh and Windows computers into cohesive environments with resource sharing and collaboration functionality. Enabling efficient cooperation among a variety of servers and desktops powered by Apple Mac OS and Windows requires extensive knowledge of and experience with Apple Macintosh and Windows technology. Progent's experience in Microsoft and Macintosh service makes it possible to provide world class support to businesses that rely on these platforms to keep their competitive edge. Progent's consultants can also help your business to integrate Apple's iPhones and iPads to operate with smoothly with your Windows network.
Technology Consulting Services Supplemental Support Desk
Computer Engineer Shared Helpdesk
Progent’s Co-managed Help Desk service allows your business to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent’s Help Desk Co-management service is an advanced support solution built around the top shared professional services automation tool for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Fedora Linux Troubleshooting
CentOS Linux Setup and Support
Progent's Linux support experts provide small businesses and developers help with administering and supporting Linux systems that coexist with Microsoft-based technology. Progent offers your organization contact with Linux consultants, support professionals certified by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This wide range of expertise offers you a convenient single source to show you how to create and maintain a protected and robust mixed-platform connectivity and communications environment that supports Linux and Microsoft coexistence by integrating Windows with leading Linux variations including RedHat, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware.
24-7 Check Point Newxt Ceneration Firewalls Security Audits
Check Point UTM-1 Edge Security Tech Services
Progent's Check Point experts can show you how to choose and configure Check Point Firewall/VPN software and appliances powered by Check Point Software's security platform to offer an affordable and efficient security defense for your corporate network. Progent can also help you integrate other Check Point technologies including Check Point ZoneAlarm and Check Point Series 80 firewalls with security products from other vendors and offer a single source for on-going network support, maintenance, training, and consulting expertise.
Windows 7 Upgrade Consulting Services
24x7 Specialists Windows 7 Wireless
Progent's certified engineers can provide remote and onsite consulting expertise to assist you to administer, support, and troubleshoot computers powered by Windows 7 and can also provide help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with management automation, network security, backup and restore, remote access, mobile device management, Wi-Fi configuration, and 24x7 system monitoring.
IT Support Outsourcing Consultant Services
Full Service Outsourcing Consult
Progent is structured to deliver in-depth online consulting for all technologies associated with today’s small business information networks and allows you to outsource a variety of vital, on-demand services including a part-time CIO to offer advanced planning and negotiating skills, a Call Center for help desk support, proactive server monitoring, spam/virus filtering as an outside-the-firewall service, best-practices project management for major projects like site relocations oroperating system upgrades, connectivity experts for building and maintaining fast and reliable infrastructure, certified security engineers to verify information protection and regulatory compliance, disaster recovery specialists to create business continuity plans, and software developers to create, enhance, or troubleshoot mission-critical application programs.
ProSight Remote Network Infrastructure Troubleshooting Support and Integration
Automatic Network Topology Diagrams Technology Consulting
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, enhance and debug their connectivity appliances like switches, firewalls, and access points as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding appliances that need critical updates, or identifying the cause of performance bottlenecks.
SonicWall Gateway Security Suite Technology Consulting
24 Hour Security Tech Services SonicWall NSA 3650 Firewall
Progent's SonicWall firewall consultants can help you integrate, manage, and troubleshoot SonicWall firewall products including the newer SonicWall TZ and NSa families of firewalls and the older SonicWall PRO 2040 products. Progent's CISM and GIAC-certified cybersecurity experts can help you incorporate SonicWall firewalls into a complete network protection plan and build protection into your corporate processes.
Mac and Windows Online Support Services
MacOS and Windows Engineer
Progent's support experts in Apple OS X and Microsoft Windows technology can help you combine Mac and Windows systems into cohesive networks with full sharing and collaboration support. Enabling productive cooperation among a mix of servers and desktops powered by Apple Mac OS and Microsoft Windows calls for extensive knowledge of and background with Apple Macintosh and Windows products. Progent's experience in Microsoft and Apple service makes it possible to provide world class support to companies that depend on these technologies to maintain their competitive edge. Progent can also assist you to integrate Apple's iPhones and iPads to operate with smoothly with your Windows network.
Open Now Office SharePoint Server 2003 Consulting
SharePoint Portal Server 2003 Technical Support Services
Progent’s Microsoft-certified consultants can provide businesses of all sizes consulting, technical support, and development services for Microsoft SharePoint and SharePoint Online. SharePoint is an enterprise solution that uses web technology for intelligently coordinating people, groups and information. Microsoft SharePoint offers a common location for your employees or clients to access, manage, share and manipulate relevant information, files, and software and to interact with other people. SharePoint allows faster and more intelligent decisions, more effective sharing across teams and more streamlined business practices. Windows SharePoint Services connect workers, customers, workgroups and major tasks with the knowledge they’ve developed in a manner that makes data easy to find, download and re-use. Progent's SharePoint consultants can help you to support your current SharePoint solution or migrate to the latest release of SharePoint.
Microsoft Live Communications Server Consulting
Top Rated Microsoft Live Communications Server Specialist
MS Communications Server provides Instant Messaging and presence as part of an extensible, enterprise-grade solution offering advanced protection, transparent integration with popular Microsoft software, an expandable, standards-based development platform, and support for regulatory requirements such as HIPAA, SOX, and Gramm-Leach-Bliley. Your organization can benefit from lower costs and elevated business efficiencies, enhanced worker productivity, and better IP security with this simple-to-manage, fault-tolerant IM platform. Successful implementations of Office Communications Server require careful planning and thought before roll out. Progent's Microsoft-certified professionals can provide the expertise needed to realize all the benefits of Office Communications Server across your entire organization.
SCDPM 2012 and Windows Server 2012 Computer Consultant
Best Microsoft Certified Expert SCDPM 2012 Security Consultant Services
Progent's Microsoft-certified consultants can provide remote or onsite support to assist organizations of any size to plan, deploy, administer, and troubleshoot a backup system built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent can help you to migrate from older versions of Data Protection Manager or from another backup platform, and Progent can optimize your Data Protection Manager implementation for on premises, cloud-based, or hybrid datacenters. Progent can provide occasional help for resolving particularly stubborn issues, or full project management support. Progent can also assist you to incorporate SCDPM 2012 into an enterprise-class disaster recovery strategy.
Private Cloud Hosting for Virtual Data Centers Professionals
Private Cloud Integration Consulting Services
Progent’s private cloud hosting enables small and midsize businesses to run mission-critical applications like Microsoft SQL and Exchange from a secure Tier III data center on fault-tolerant equipment with geographically separate backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Microsoft Data Protection Manager for backup and restoration. You can use Progent’s private cloud to eliminate major capital costs for the purchase, maintenance, and operation of network hardware and data center facilities while benefiting the highest levels of network availability and security.
Largest Exchange Upgrade Engineer
Professional Microsoft Exchange Server 2010 Migration
Progent's Microsoft-certified consultants can provide affordable online and on-premises support to carry out your upgrade to Exchange Server 2010, produce comprehensive documentation of your upgraded messaging environment, train your network support staff and users to get them ramped up rapidly on Microsoft Exchange 2010, and offer ongoing administrative services and technical support. Progent's consultants can also assist you to upgrade from Microsoft Exchange 2010 to Exchange Server 2013 or Exchange Server 2016.
