Cincinnati Expertise for IT Support Companies
Short-Term Support Team Help
Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Firms in Cincinnati
Progent’s consulting services for IT service organizations in Cincinnati Ohio allows your company to offer your customers Progent's consulting and Help Desk support with your brand as a transparent supplement to your regular IT services team. This can help you grow your client base, close gaps in your service catalog, create happy customers, and increase your profits.
Progent’s nationwide roster of network infrastructure experts, PC integration and troubleshooting specialists, IT admins, and data security professionals have acted as seamless adjuncts to the IT staffs of some of the world’s biggest IT support firms. Progent’s breadth and depth of expertise enables you to add to the capabilities of your IT support business, and Progent’s close integration with your support team lets you promote and protect your branding.
Progent is a network support company with two decades of background providing remote consulting services to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco-certified CCIE network experts of any private IT services firm in the world. Progent has delivered remote IT support and consulting to clients in every state in the U.S. (Check out testimonials from Progent's customers.)
Providing Progent's Support Services Under Your Branding
Progent's consulting program for network service organizations features transparent resale to your clients of world-class services. Progent bills your firm exclusively and performs under your direction to provide your clients consulting and support services under your brand. In addition, Progent has an affordable Extended Hours Support Service for clients who need 24x7 support.
Help Desk Call Center and Ticketing for Network Service Firms
Ticketing is the enabling technology behind an efficient IT Call Center. But enterprise-grade ticketing systems are not just expensive to license and staff, but also a hassle to set up and manage. Small or niche IT service providers rarely have the required financial or human resources. Progent's Call Center and ticketing program gives IT support organizations a practical way to keep their own branding while providing their customers world-class desktop support backed by an advanced ticketing system and supplemented by fast escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Service Desk and ticketing program for IT service organizations leverages Progent's investments in advanced ticketing software, a remote desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up data interchange with your current ticketing platform. The standard and optional features available with Progent's Call Center and ticketing program allow you to increase your physical and virtual support workload, the range of technologies your firm can take on, the locations you can serve, and your hours of availability.
Key features of Progent's Help Desk and ticketing solution for IT service companies include:
- Progent's online desktop service staff delivers Level 1 end user assistance with 1-hour service level agreement to begin work during normal business hours.
- Normal service hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended hours support is offered at extra cost.
- Optional onsite support in larger metro areas is available across the US at additional cost.
- You retain full control of your clients and invoicing.
- Your customers submit requests using your own branded web portal, an 800 number, or by directing a message to your dedicated email address.
- Each client request automatically becomes an open request in the ticket system.
- Tickets can be tracked and modified remotely until resolution.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
Progent's Consulting Expertise for IT Service Firms
Progent's consulting expertise for IT service organizations allows your support team to act as a sole source for practically all IT expertise your customers may require. You can build your team and strategic IT skills at your own pace without being forced to say no to opportunities due to a gap in in-house expertise or the absence of bandwidth.
Key aspects of Progent's Reseller Program for IT Service Providers include:
- Transparent Support: Progent works as a seamless supplement to your internal IT service team, responding to your direction, and bills you instead of your customer.
- By-the-Minute Billing: Progent charges on a per-minute basis to reign in expenses.
- Detailed Documentation: Progent uses an enterprise-class documentation system to ensure that all services performed are thoroughly documented. This enables you to shift account assignments to internal personnel once you have enough staff and appropriate technical skills.
- Safely Grow Your IT Support Business: You can easily and safely take on additional jobs outside your main areas of expertise and serve new territories without exposure to the risks associated with increasing your full-time staff too rapidly.
- Re-enforce Your Name: You can solidify your mind share as a comprehensive IT service firm by delivering more solutions to more customers under your own brand.
- Flesh Out Your IT Support Portfolio: Progent can provide top-tier expertise in a wide array of IT disciplines and can act as a reliable resource for expanding your IT service business.
- Fast Problem Escalation: With a sizable team of top-level consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems get resolved promptly.
- Keep Your Customers Satisfied: Satisfied clients stick. By joining with Progent, you can keep making your customers successful without ever forcing clients to look for expertise outside the fold.
- Online Technical Support Experts: For two decades, Progent has delivered online network support from Call Center services to high-level consulting. Effective online service cuts costs and produces quick solutions.
- Top Certifications: Progent’s IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants have earned advanced certifications including ISSAP, CISA, and CRISC. Learn more about Progent's technology certifications.
Progent's Practice Areas for Cincinnati, Ohio Organizations
Progent's veteran roster of certified consultants and technical experts offers Cincinnati, Ohio businesses a broad range of online consulting and troubleshooting services. Areas of expertise offered under Progent's reseller program for IT service firms include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Microsoft Exchange Server 2016 Integration
- Windows Server 2022 planning
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 10 Support
- Windows 8.1 Migration
- SharePoint Development
- SQL Server Consulting
- Active Directory and Azure AD Planning
- Office/Microsoft 365 Integration
- Microsoft Dynamics GP Consulting
- Azure, Amazon AWS, Google Cloud Platform
- Remote Network Technical Support
- Telecommuter Integration
- Cisco Network Infrastructure
- Juniper Infrastructure
- Cisco Routers Configuration
- Security and Compliance Consultants
- Business Continuity Preparedness
- Stealth Penetration Testing
- Firewall Integration
- Call Center Outsourcing
- Desktop Tech Support
- Colo Data Center Support
- Operations Manager Monitoring
- Configuration Manager (SCCM) Automation
- Microsoft Access Consulting
- Virtual Server Automation
- Windows Hyper-V Planning
- VMware vSphere Configuration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple Mac and iPhone Support
- BYOD Management
- iPhone Support
- Android Smartphone Integration
- Ransomware Defense and Recovery
- Data Backup/Restore Consulting
- Cisco VoIP Phones and Conferencing
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi Access Point Configuration
- Wi-Fi Site Assessments
Find Out More Details About Progent's Consulting Program for IT Service Organizations in Cincinnati, Ohio To learn additional details about Progent's reseller support for IT service firms in Cincinnati, Ohio, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
On-site Support Windows PC Simulation on Apple macOS
Information Technology Consulting Windows Desktop Simulation on Apple Mac
For businesses with a mix of Mac and Windows desktops, there are two popular solutions for using Windows-dependent software on a Mac: an external connection to an actual Windows computer or local simulation of a Windows operating system on a computer. Microsoft's Remote Desktop Connection Client for Mac enables you to connect an Apple Mac to a networked Microsoft Windows-based computer to use Microsoft Windows programs and access network resources. Microsoft's Virtual PC for Mac simulates Windows on a Mac computer so you can use Microsoft Windows software directly. Progent's Mac technology consultants can help your business to maintain these solutions for running Windows applications on your Macs and can in addition help you to assess and install other solutions for Windows platform emulation.
Microsoft Certified Expert Live Communications Server 2007 Consulting
Microsoft LCS Server IM Computer Consulting
Microsoft Office Communications Server delivers IM and presence as part of a scalable, enterprise-grade package featuring enhanced security, transparent compatibility with other Microsoft software, an expandable, industry-standard development platform, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. Your enterprise can benefit from cost savings and improved operational efficiencies, enhanced worker productivity, and stronger IP protection with this easy-to-administer, fault-tolerant IM platform. Successful deployments of Microsoft Office Communications Server call for careful planning and thought before roll out. Progent's Microsoft-authorized professionals can deliver the expertise necessary to deliver all the benefits of Office Communications Server throughout your whole organization.
24x7x365 Professionals VMM Self-Service Portal
SCVMM 2012 XenServer Technical Support Services
Progent can assist businesses of any size to adhere to leading practices to set up SCVMM 2012 hosts, networking, storage, and library resources; plan, implement, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for enterprise-class reporting. Progent can assist your company to migrate from an older version of SCVMM or from another management system, and Progent can show you how you to enhance and repair your current SCVMM 2012 environment to make sure you get maximum business value.
Wireless LAN Remote Troubleshooting
Cisco Aironet Consultant Services
Progent’s wireless professionals can help small organizations design, select, evaluate, deploy and support secure building-to-building wireless bridges that integrate seamlessly into your existing network while providing a level of protection that matches or excels wired connections. Progent provides expertise in wireless LAN/WAN products from Cisco Aironet and Meraki, Proxim, and other small business wireless providers and can help you select and install the wireless connectivity technology that fit best with your company needs.
Microsoft Exchange Network Consultants
Microsoft Exchange 2007 Consulting
Progent's expert support team can help you design and implement a smooth in-place Microsoft Exchange 2007 upgrade strategy that avoids network disruption, simplifies long-term support requirements, and makes your Microsoft Exchange 2007 Server easy to administer. For complicated multi-server or multi-site migrations, Progent has the experience to complete your project rapidly and affordably. Progent's Microsoft Exchange Server 2007 support, troubleshooting, and consulting offerings include assistance with the integration of outside vendor enhancements of Microsoft Exchange Server 2007 and the creation of unified messaging implementations powered by Exchange 2007 Server.
Amazon MWS development Programming Firm
Amazon Marketplace Web Service development training Programming Company
Amazon Marketplace Web Service is an integrated collection of APIs that enables Amazon sellers to streamline their operations by automating crucial sales functions such as listings, orders, payments, inbound and outbound fulfillment, and finances. By leveraging Amazon's vast online ecosystem and automating their sales processes, vendors can expand their market, reduce their operating costs, accelerate response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development team and provide programming, workflow integration, project management support, and training to help you shorten development time and costs and get to market quickly.
Anti-Spam Consultant
Postini Support and Integration
Email Guard from Postini offers constantly updated spam and virus filtering, data filtering, and protection from e-mail-borne DHA attacks and DSA attacks. Progent is a Postini partner and service firm. If your company is too small to purchase for a standard Postini license, you can still have access to Postini’s Perimeter Management technology through Progent’s E-Mail Guard spam filtering and antivirus aggregation offering. Progent’s certified e-mail protection professionals can show you how to develop an email protection strategy that features spam filtering and virus protection technologies and policies.
Cisco Certified CCIE Network Specialists
Cisco Remote Access Network Installation
Progent can help your organization to utilize Cisco's networking products to build a solid foundation for your local, private cloud, or hybrid data center and streamline operations in vital areas such as resource consolidation, security and compliance, versatility, uptime, and recoverability.
Dynamics GP Integration Manager Engineers
Business Portal for Dynamics GP Consultants
Progent's expertise providing Microsoft .NET services and Microsoft SQL Server consulting, and Progent's application development experience with VBasic, XML, and other developer platforms make it possible to create custom line-of-business applications and eCommerce environments that operate transparently with Microsoft Dynamics GP Software. Progent's Dynamics GP/Great Plains reporting consultants can show you how to design reports that allow you to analyze your business more effectively, turning raw data into useful understanding of your business.
Help and Support Mac voice mail
Help and Support iPad and Outlook Web App
Exchange Servers and Apple Mac workstations can work together efficiently. Progent's Mac and Microsoft premier experts can help you install Microsoft Entourage and Exchange so your Mac users are able to work closely with colleagues who run Microsoft Outlook. With Microsoft Exchange and Entourage 2008 for Mac, Exchange and Mac systems can collaborate, allowing Mac users to get and send messages, search the Exchange global address list, copy addresses, sync up calendars, and invite fellow workers to conferences via your Microsoft Exchange account. Progent will make sure that your Microsoft Server is properly set up and that LDAP and Outlook Web Access are enabled. Progent also offers customized onsite Entourage training.
Technology Consulting Services Mac and Windows
Mac and Windows Remote Consulting
Progent's support experts in Mac and Windows technology can show you how to combine Apple Macintosh and Windows computers into seamless networks with resource sharing and collaboration functionality. Enabling efficient cooperation among a variety of servers and desktops powered by Apple Mac OS and Windows requires broad knowledge of and experience with Mac and Windows products. Progent's background in Windows and Apple service makes it possible to offer world class support to businesses that depend on these platforms to maintain their strategic edge. Progent's consultants can also assist your business to interface Apple's iPhones and iPads to operate with smoothly with your Windows environment.
CCDP Expert Certified Solaris Online Integration Services
Solaris Remote Consult
Progent provides national online help and troubleshooting services for businesses who operate Sun Solaris networks or whose information systems feature a combination of Solaris and Microsoft Windows technology. Remote IT help provides maximum return for your IT budget by preserving user efficiency and shortening the time billed for computer analysis and repair. Advanced online access tools and skilled service specialists and consultants allow Progent to solve the majority of network issues without squandering time and expense by going to your location. In most of cases your network problems can be remediated by telephone or via a mix of telephone support and remote access. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISM and CISSP premier security professionals to assist you with the most difficult system issues.
iPhone patch management Consulting
Security patch management Professional
Progent's support services for software and firmware patch management provide organizations of any size a versatile and cost-effective solution for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your virtual and physical; servers, such as scanners, network appliances like switches and wireless access points, and Internet-of-Things (IoT) devices such as alarms and robotics.
Enterprise hybrid cloud integration Consult
24x7 Microsoft Azure enterprise hybrid cloud solutions Consulting Services
Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that utilize physical IT assets as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration services that include Azure hybrid cloud design and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has two decades of background providing high-level consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Migration Consultants Cisco Remote Access
Cisco Router Computer Companies
Progent's Cisco-certified CCIE network consultants can assist you to configure, manage, update and debug Cisco network products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall support, Meraki and Aironet Wi-Fi access point consulting, Cisco VoIP phone consulting, and CUCM/CallManager software support.
Microsoft Mail Network Support Consultant
24/7 E-Mail Network Manager
Progent's Microsoft-certified experts have 20 years of experience providing e-mail and unified telecommunications/email solutions for companies. Progent offers affordable Microsoft Exchange Server support services to enhance email security and virus defense, achieve high availability email, and implement remote and mobile email connectivity. Progent’s Microsoft Exchange help and support offerings can assist you in planning and deploying a Microsoft Exchange update or a move from a legacy SMPT system or older Microsoft Email product such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2010.
On-site Support Remote Workers Video Conferencing
Immediate At Home Workforce Video Conferencing Online Help
Progent can assist small and mid-size organizations to set up and debug video conferencing platforms to allow their at-home employees to interact productively with teammates and customers.
Data Center Outsourcing
Security Consulting Firm Enterprise Security
For large businesses, Progent can supplement in-house IT staffs by providing extensive experience in supporting critical Microsoft and Cisco products. Progent's certified experts offer Enterprise Active Directory help, Exchange Server 2010 support, SharePoint Server expertise, and Microsoft SQL Server consulting. For the nationwide or global enterprise with branches, Progent can act as a transparent nearby extension of corporate network management. Progent’s enterprise support services include company-wide security, remote branch office support, system architecture, Sarbox compliance, project planning, and world-class support for multi-site network environments powered by Enterprise Windows 2000. Progent can offer field consultants and specialists to help with a site relocation or branch move, or a system architect to assist with building or utilizing an Internet Data Center or co-location site.
Emergency Engineer LockBit ransomware recovery
ransomware system rebuild Consultant Services
Progent's experienced ransomware recovery consultants can help your business to rebuild a network damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim.
Microsoft Part-Time CIO Remote Troubleshooting
Chief Information Officer Specialists
Progent can supply small companies with an information management professional who can function as a part-time Chief Information Officer. This part-time Chief Information Officer can offer long-term direction to help you integrate sensible technology to enhance business operations so they align more closely with your corporate goals. Your company can create and implement a well thought out IT strategy without incurring the expense of a full-time Chief Information Officer.
Biggest SonicWall Security Organizations
SonicWall NSA 6650 Firewall Security Services
Progent's SonicWall firewall experts can help you integrate, maintain, and tune SonicWall firewall appliances including the current SonicWall TZ and NSa families of appliances and the older SonicWall PRO 1260 Secure Switch products. Progent's CISSP and CISA-certified cybersecurity consultants can show you how to incorporate SonicWall firewalls into a complete security solution and design protection into your business processes.
Solaris-Windows Upgrade Consultant
Solaris to Windows Migration Consultants
Progent can assist you to plan and implement an efficient transition from a Sun Solaris-based information environment to a network based on Windows and suited for supporting Microsoft's familiar office productivity software, business applications, and developer platforms. Progent's Solaris, Windows and Cisco consultants and software development specialists can assist you to guard your data and reduce productivity discontinuity by developing an effective transition strategy that preserves your current investments in Solaris application and technology. UNIX-to-Windows transition consulting expertise available from Progent include analysis of current environment, transition strategy and testing, MS Exchange migration expertise, data and application transition, and processor and mass storage transition and economization.
Consult Azure integration
Azure integration Consulting
Progent can help you with every phase of Azure cloud migration including needs analysis, readiness evaluation, solution architecture, pre-production testing, deployment, centralized management, performance optimization, license management, disaster recovery strategies, security planning, and regulatory compliance assessment. Progent can assist your IT staff to set up and troubleshoot firewalls and VPN connections so that your users can securely connect to Azure resources, and Progent's Microsoft-certified consulting experts can help you integrate key Microsoft platforms to run in Azure including Windows Server, Exchange, SQL Server and Skype for Business. Progent can also help your organization to set up a hybrid cloud environment that transparently integrates physical datacenters with Azure-based resources.
Dynamics NAV Integration Support
Technology Consulting Navision and Dynamics NAV
Progent can provide online and onsite installation, upgrade, customization, reporting for Dynamics 365 Business Central (formerly Dynamivs NAV).
Support Windows 10 Cortana
Windows 10 Services
Progent's Windows consulting experts can assist businesses of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from any older release of Windows. Online and on-premises evaluation and migration services for Microsoft Windows 10 offered by Progent's experts include Return on Investment estimates, project coordination, application compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud integration, mobile management and synchronization, telecommuter access, data and identity security, streamlined provisioning and management, network optimization, Wi-Fi support, business continuity planning, group and personal training for IT support personnel and users, and ongoing consulting support.
Professional Infor SyteLine CloudSuite Account Receivable
Infor SyteLine CloudSuite Vendors Management Consultancy
Infor CloudSuite Industrial, previously known as SyteLine, is an ERP platform that incorporates more than 25 years of experience helping manufacturing, distribution and service companies to manage complicated supply chains and streamline key business processes to get products to market fast and adhere to customer schedules dependably. Progent offers the skills of an ERP specialist with more than 20 years of background working with the SyteLine/CloudSuite Industrial product family. Progent offers remote or onsite consulting that spans from occasional advice to end-to-end solution design and project management outsourcing or co-sourcing. Sample services offered by Progent for CloudSuite Industrial/SyteLine include installation, migration, process improvement, application development, CPQ, web site integration, technical support, data conversion, Microsoft 365 integration, disaster recovery planning, and database administration.
Emergency Dynamics GP Great Plains Software Network Consultant
Dynamics GP Software Network Consulting
important characteristics of Microsoft Dynamics GP accounting include a modular structure that allows you to license just the functionality you need, a standardized foundation based on Microsoft technologies to safeguard your investment and offer a tightly interconnected environment, advanced reporting capabilities that permit you to track all operations, income and expenses and sales trends, compatibility with Microsoft Office to enable access to corporate information, the capability to integrate data from almost any db software or workstation application into Microsoft Dynamics GP, and an open design that makes it possible to create custom programs. Progent can help you set up and support a reliable, secure server and communications infrastructure to support Dynamics GP, and can offer experienced GP support professionals to show you how to turn the advanced features of Dynamics GP business accounting software into a high-value business management solution.
Cisco Expert Small Office Services
Small Business Small Business Specialist
Progent offers organizations of any size enterprise-class network online or on-premises consulting services for networks powered by Microsoft Windows technology and Microsoft's .NET platform including Microsoft Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Certified IT consultants also can provide security expertise for businesses varying in size from the small office to the worldwide enterprise.
Cisco RADIUS Security Network Consultants
Network Consulting VPN
Cisco's security and remote connectivity technology for small to mid-size companies offer a complete range of easy-to-administer security hardware and software to help safeguard your wired and wireless network infrastructure. Cisco's Virtual Private Network line includes routers and switches, firewalls, intrusion detection systems, and Virtual Private Network solutions. Progent's expert staff of consultants includes field-proven specialists with Cisco CCIE and Cisco Certified Network Professional certifications who can help your company to evaluate Cisco VPN, Cisco RADIUS Security, and other Cisco protection solutions that align best with your business goals.
Communications device patch management Specialist
Google Android patch management Professional
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Azure Active Directory Hybrid Support Services
Online Technical Support Azure AD Connect
Progent’s consultants can assist you to design and implement a smooth migration from on-premises Active Directory to cloud-based Azure AD or to a hybrid solution that uses Azure AD Domain Services and Azure AD Connect to unify identity and access services for both on-premises and Azure assets.
Configuration Manager 2012 Support and Integration
Integration Services SCCM 2012 Upgrade
Progent's Microsoft-certified consultants can assist your business to plan for, implement, and administer System Center 2012 R2 Configuration Manager. Progent can assist you to upgrade smoothly to Configuration Manager 2012 from an older change management platform or help you to modify your current SCCM 2012 environment to accommodate your changing IT requirements. Also, Progent can help you to build a software foundation that takes full advantage of SCCM by providing expertise with related Microsoft platforms including Active Directory Domain Services, SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services (IIS).
Windows Desktop Simulation on Apple Mac Computer Consultant
Troubleshooting Windows Virtual Desktop for Apple Mac
For businesses with a mix of Apple Mac and Windows computers, there are two basic solutions for using Microsoft Windows-dependent software on a Mac: an external connection to a physical Windows PC or local simulation of a Windows operating system on a computer. Microsoft's Remote Desktop Connection Client for Mac enables you to attach a Mac to a remote Microsoft Windows-powered computer to use Windows programs and access network resources. Virtual PC for Mac emulates Microsoft Windows on an Apple Mac computer so that you can run Windows programs directly. Progent's macOS and Mac OS X technology consultants can help your company to manage these solutions for using Microsoft Windows programs on your Macs and can in addition help your organization to evaluate and install other solutions for Microsoft Windows PC simulation.
SQL Server Replication Engineers
SQL Server 2008 Upgrade Consulting
Progent's Microsoft-certified SQL Server application programmers and DBAs offer online consulting to help organizations of any size to build, administer, and troubleshoot applications based on the Microsoft SQL Server RDBMS platform and Microsoft's .NET architecture. Progent's SQL Server experts can provide help with any phase of the application life cycle in environments that can include small business or departmental databases to N-tier VLDB applications and data warehousing.
