Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Firms in Cincinnati
Progent's consulting services for network service firms in Cincinnati Ohio allows you to provide your customers Progent's consulting and Help Desk support using your company's own branding as a transparent augmentation of your in-house network services group. This can put you on the fast track to grow your revenue, flesh out your service catalog, satisfy your clients, and improve your bottom line.
Progent's team of network experts, PC integration and troubleshooting technicians, network admins, and data security consultants have acted as seamless extensions to the IT staffs of some of the world's largest IT support firms. Progent's breadth and depth of technical knowledge allows you to widen the capabilities of your IT support practice, and Progent's transparency lets you elevate and protect your company's brand.
Progent is an IT support company with two decades of experience delivering remote expertise to small and middle-size companies. Progent is a Microsoft Partner and has one of the largest groups of Cisco-certified CCIE network engineers of any independent computer services firm in the world. Progent has provided remote IT assistance and consulting to customers in every state in the U.S. (Check out recommendations from Progent's clients.)
Reselling Progent's Services Under Your Branding
Progent's consulting program for network service providers features seamless resale to your clients of professional IT services. Progent bills your firm exclusively and works under your instructions to provide your clients consulting and support services under your brand. In addition, Progent offers a low-cost Extended Hours Support Service for customers who need 24x7 support.
Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing is the heart of an efficient service desk. But modern ticketing systems are not only costly to acquire and staff, but also difficult to configure and manage. Smaller IT support companies rarely have the required budget or personnel. Progent's Call Center and ticketing solution gives IT service organizations an economical way to retain their custom branding while providing their customers world-class desktop support services built around a best-of-breed ticketing platform and supplemented by fast escalation to subject matter experts.
Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Help Desk and ticketing solution for IT service firms leverages Progent's sizable investments in highly scalable ticketing technology, a remote desktop services staff, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up communications with your current ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing program enable you to increase your physical and virtual support volume, the diversity of technologies your business can handle, the number of locations you can serve, and your overall availability.
Key features of Progent's Service Desk and ticketing solution for IT support organizations include:
Progent's Consulting Expertise for IT Service Firms
Progent's consulting for network service firms allows your support team to become a sole point of contact for virtually all IT guidance and troubleshooting your clients may need. You can grow your team and core in-house competencies at your own pace without being forced to turn down opportunities owing to a gap in expertise or a shortage of bandwidth.
Important features of Progent's Reseller Program for IT Service Firms include:
Progent's Practice Areas for Cincinnati, Ohio Companies
Progent's nationwide roster of certified engineers offers Cincinnati, Ohio businesses a broad range of remote technical guidance and debugging services. Practice areas covered under Progent's reseller program for network service organizations include:
Find Out More Details About Progent's Reseller Program for Network Service Firms in Cincinnati, Ohio To learn additional details about Progent's reseller support for network service organizations in Cincinnati, Ohio, call 1-800-993-9400 or refer to Contact Progent.