Cincinnati Consulting Support for Computer Support Firms
Transparent Temporary Support Team Help
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Organizations in Cincinnati
Progent's consulting services for network service firms in Cincinnati Ohio enables you to provide your customers Progent's consulting expertise and Help Desk Call Center support under your company's own branding as a transparent extension of your regular IT services group. These services can ease the way for you to grow your revenue, close gaps in your service portfolio, create happy customers, and increase your bottom line.
Progent's nationwide team of network infrastructure engineers, PC support technicians, network admins, and cybersecurity professionals have acted as transparent expansions to the IT groups of some of the world's biggest IT support businesses. Progent's range of technical knowledge enables you to broaden the capabilities of your IT service practice, and Progent's transparency lets you elevate and protect your company's brand.
Progent is a network support firm with 20 years of background providing online consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco-certified CCIE network infrastructure experts of any private computer services company in the world. Progent has provided remote technical assistance and consulting to clients in every state in the U.S. (Check out testimonials from Progent's clients.)
Providing Progent's Support Services Under Your Own Brand
Progent's consulting program for network service firms features seamless resale to your clients of professional IT services. Progent bills your firm directly and works under your direction to deliver your clients support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Service for clients who need access to 24x7 support.
Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing systems are the enabling technology behind a successful service desk. But full-featured ticketing systems are not just costly to acquire and staff, but difficult to configure and maintain. Smaller IT service organizations seldom have the necessary resources. Progent's Call Center and ticketing program offers IT service organizations an affordable way to keep their custom branding while delivering their clients responsive desktop support services built around a best-of-breed ticketing system and supplemented by fast escalation to subject matter experts.
Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Service Desk and ticketing solution for IT service organizations leverages Progent's investments in highly scalable ticketing technology, an online desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can set up communications with your existing ticketing system. The features offered with Progent's Service Desk and ticketing solution enable your IT service firm to expand your physical and virtual support volume, the diversity of technical issues your firm can take on, the number of locations you can serve, and your hours of availability.
Important features of Progent's Help Desk and ticketing solution for IT service organizations include:
- Progent's online desktop support team delivers Level 1 end user support with 1-hour service level agreement (SLA) to commence work during normal work hours.
- Normal support times are from 5am to 7pm Pacific Standard Time, five days a week.
- Extended support is offered at additional cost.
- Optional onsite service in major metros is offered throughout the country at extra cost.
- You keep complete control of your customers and billing.
- Your clients submit service requests by means of your custom branded Internet portal, an 800 phone number, or by directing an email to your dedicated email address.
- Each customer request automatically becomes an open request in the ticket system.
- Tickets can be monitored and modified online while they are active.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for IT service providers allows your support team to act as a single source for virtually all IT guidance and troubleshooting your clients may require. You can grow your team and core in-house competencies at your own pace without being forced to say no to new business due to a lack of in-house expertise or the absence of bandwidth.
Key features of Progent's Reseller Program for IT Service Providers include:
- Transparent Support: Progent acts as a transparent extension of your in-house IT service group, responding to your coordination, and invoices you instead of your customer.
- By-the-Minute Billing: Progent charges on a per-minute basis to reign in expenses.
- Extensive Reporting: Progent utilizes an enterprise-class documentation system to ensure that all services performed are thoroughly described. This enables you to transfer account responsibilities to internal personnel once you have enough people and relevant technical skills.
- Safely Grow Your IT Support Practice: You can easily and affordably take on additional opportunities beyond your main areas of excellence and serve new geographies without exposure to the risks involved with increasing your full-time staff too rapidly.
- Strengthen Your Brand: You can solidify your positioning as a full-spectrum network support firm by delivering more services to more clients using your own brand.
- Flesh Out Your Services Portfolio: Progent can provide top-tier expertise in a broad array of IT disciplines and can act as a dependable resource for expanding your IT service operations.
- Rapid Escalation: Thanks to a large team of senior consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems get resolved fast.
- Make Your Customers Satisfied: Happy clients are loyal. By teaming with Progent, you can keep delivering solutions without ever requiring clients to seek expertise outside the fold.
- Remote Support Professionals: For 20 years, Progent has delivered online network support ranging from Help Desk services to advanced consulting. Effective online service cuts costs and produces quick results.
- Top Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants hold top certifications including CISSP-ISSAP, CISA, and GIAC. Learn more details about Progent's industry certifications.
Progent's Practice Areas for Cincinnati, Ohio Companies
Progent's nationwide team of certified consultants and technical experts can provide Cincinnati, Ohio organizations a wide array of online technical guidance and debugging expertise. Practice areas offered under Progent's reseller program for IT service firms include:
- Exchange 2019 and 365 Exchange Online Consulting
- Exchange 2016 Integration
- Windows Server 2022 planning
- Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 11 Upgrade Support Services
- Windows 10 Integration
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Migration
- Active Directory and MS Entra Integration
- Microsoft 365 Configuration
- Dynamics GP Expertise
- Microsoft Azure, AWS, Google Cloud Platform
- Online IT Troubleshooting
- Teleworker Integration
- Cisco Network
- Juniper Networks Infrastructure
- Cisco Routers Integration
- Cybersecurity Monitoring
- Business Continuity Preparedness
- Penetration Testing
- Firewall Setup
- Call Center Services
- Desktop Support
- Colo Data Center Support
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Expertise
- Virtualization Automation
- Rapid, Low-cost .NET Application Development.
- Hyper-V Integration
- VMware vSphere and vCenter Integration
- Citrix XenApp and XenServer Integration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Support
- Smartphone Management
- iPhone Integration
- Google Android Smartphone Management
- Ransomware Defense/Recovery
- Data Backup/Restore Solutions
- Cisco VoIP Technology and Video Conferencing
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi 6/6E AP Configuration
- Wi-Fi Site Assessments
Learn More About Progent's Consulting Support for IT Service Organizations in Cincinnati, Ohio To learn additional information about Progent's consulting support for network service organizations in Cincinnati, Ohio, call 1-800-993-9400 or see Contact Progent.
An index of content::
BlackBerry Email Technology Professional
BlackBerry Redirector Consultancy
Progent offers the support of BlackBerry-premier engineers who can assist small organizations to plan, manage, and repair BlackBerry solutions affordably and successfully, eliminating the need for an in-house BlackBerry expert and minimizing the cost and hassle of supporting a mobile wireless workgroup. Progent's BlackBerry engineers offer in-depth backgrounds cooperating with Progent's Microsoft-expert consultants, Cisco CCIE network engineers, and CISSP and CISM-certified security professionals. This breadth of knowledge, combined with Progent's efficient remote service delivery model, offers small companies an efficient solution for incorporating BlackBerry technology productively into their information system.
Largest Jobs Benefits for Home Based Network Engineering
Benefits for Microsoft Consultants Virtual Office Job
Our compensation structure is built on revenue sharing, so just like working as an independent consultant, your earnings are directly tied to your generated revenue. Certain Progent consultants focus on quality of life and choose to work at a more relaxed pace, utilizing our self-determined schedule to follow personal pursuits like hiking, car racing, skiing, surfing, vacations, or sharing private time with family and friends. Others take advantage of the chance to earn big bucks via lots of effort and extended hours. Progent completely encourages either side of the spectrum plus any point in between.
Work at Home Data Protection Technology Consulting Services
Offsite Employees Data Protection Consulting
Progent can assist small and medium-size businesses to design, deploy, validate and troubleshoot backup/restore systems for work-from-home employees.
System Center 2012 Operations Manager Network Consultants
System Center 2007 Consultant Services
Progent's Microsoft-certified consulting experts have more than 10 years of background planning, implementing, optimizing and troubleshooting Microsoft SCOM environments and offer companies of all sizes expert online or on-premises consulting support for System Center 2012 Operations Manager. Progent can assist you to design an architecture for System Center 2012 Operations Manager servers that provides the performance and availability required to monitor your datacenter effectively, whether your datacenters are on-premises, cloud-based, or a hybrid solution. Progent's SCOM consultants can also help you to import and customize System Center 2012 Operations Manager management packs according to leading practices for tracking network fabric and both Microsoft and 3rd-party applications and services. In addition, Progent can deliver responsive online or onsite troubleshooting to help you to remediate critical issues uncovered by System Center 2012 Operations Manager.
Professionals Exchange Server 2010 Upgrade
Microsoft Exchange 2010 Upgrade Consultancy
Progent's Microsoft-certified consulting engineers can help your organization to determine the benefits of Microsoft Exchange 2010 for your business and can help you to design and carry out an efficient upgrade to Exchange Server 2010 from Microsoft Exchange Server 2003 or Exchange Server 2007 that will offer fast return on investment by increasing your productivity, lowering the cost of hardware and support, simplifying administration, and integrating your key communications platforms.
Computer Consultants Windows Server 2022 and SCOM
Windows Server 2022 Security and Compliance Consultant Services
Progent's certified Windows Server 2022 consultants can assist your organization to design and carry out an efficient migration to Windows Server 2022 using an on-premises network architecture or a hybrid deployment model that combines cloud-hosted Windows Server on Azure with an on-prem implementation of Windows Server 2022.
Top Rated Symantec Firewall Protect
Symantec Firewall Firewall Audit
Progent's Symantec consultants can help you support legacy Symantec firewall and Symantec VPN appliances including the Symantec Raptor and Symantec VelociRaptor family or help you upgrade to current firewall solutions. Progent can also help you design and execute a comprehensive security plan that can incorporate firewall/VPN devices and utilities, managed security and virus defense services, system monitoring products, and documented policies and enforcement procedures. Progent has the skill to be your single source for on-going technical support, maintenance, education, and security consulting.
NinjaOne Automated Server Inventory Outsourcing
Integration Support NinjaOne and Progent NOC Monitoring and Reporting
A cornerstone of Progent's Network Operations Center is its powerful integration of NinjaOne RMM, a cutting-edge remote monitoring and management platform which enables automated alerting and streamlined incident response.
Oregon Network Consultation
Rhode Island Tech Support Outsource
Progent's Technical Response Center (TRC) offers national extended hours remote troubleshooting for networks powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service engineers offer after-hours telephone help and online direct network access to isolate and repair network problems rapidly and economically. The breadth of technical expertise available from Progent's staff of country-wide support professionals makes it possible to escalate even the toughest network issues to appropriate specialists as required. For critical problems, the TRC tries to answer your call for support in less than one hour.
Technical Support Intune App Wrapping
Microsoft Enterprise Mobility Suite Support
Progent's Intune consultants can assist your organization to understand the business value of adopting Microsoft Intune for administering your mobile computers including notebooks, smartphones, and tablets based on Windows, Apple iOS, and Android. Progent can assist your company to configure security and compliance policies, set up test environments to confirm the appropriateness of Microsoft Intune for your environment, install Intune throughout your IT ecosystem, combine Intune with SCCM for unified change management, and troubleshoot your Intune deployment.
SCVMM 2012 Security and Compliance Online Support
SCVMM 2012 Templates Online Troubleshooting
Progent's Microsoft-certified consultants can assist businesses of any size to adhere to leading practices to set up SCVMM 2012 hosts, fabric, storage systems, and library resources; design, deploy, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for enterprise-class reporting. Progent can assist your company to upgrade from an earlier version of SCVMM or from another management platform, and Progent can show you how you to optimize and troubleshoot your current SCVMM environment so you realize maximum return on investment.
Design Amazon Marketplace Web Service programming
Amazon Marketplace Web Service Integration Firm
Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that enables Amazon sellers to improve the efficiency of their operations by automating crucial sales activities such as listings, orders, payments, fulfillment, and reports. By leveraging Amazon's vast online selling environment and automating their sales, merchants can expand their market, reduce their operating costs, improve response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development team and provide application programming, workflow integration, project management support, and training so you can cut development time and speed up your return on investment.
24 Hour Network Consultants MSP360 GSuite Backup
MSP360 SQL Backup Consulting Services
Progent can assist you to create, deploy and administer a backupup/restore solution based on MSP360 Backup software to protect your IT assets hosted on any leading public cloud. Progent offers end-to-end monitoring and remote management to protect against data loss caused by human mistakes, system glitches, malicious insiders, and external attacks such as ransomware.
Data Center Colocation Consulting Services
Colocation Network Engineer
Progent's data center IT services are intended for businesses with equipment located at IDCs or data center colo hosting sites and requiring timely in-person help at the colo site plus remote support from Microsoft and Cisco Certified experts. Progent offers a full range of IDC and IDC and colocation consulting services such as system topology evaluation, Windows and UNIX server installation and support, tech support for server and telecommunications infrastructure, design and installation of zero-downtime systems, architecting and deploying layered security defenses, firewall integration and support, designing load balancing solutions, and creating fault tolerant server clustering configurations.
CRISC Intrusion Detection
24-Hour CRISC Risk and Information Systems Control Consultancy
Progent offers the services of a CRISC-certified risk management consultant to assist your company to plan and deploy an enterprise risk management (ERM) strategy based on leading practices identified by CRISC and crafted to match your organization's risk tolerance, business objectives, and IT budget.
24/7/365 Engineers Email Guard DLP
Email Link Protection Professional
Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security companies to provide centralized control and world-class protection for your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall.
Open Now MongoLock ransomware protection and recovery Professionals
ProSight Phishing Defense Consultancy
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology by SentinelOne to guard endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the entire malware attack lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats.
Remote Consulting SharePoint 2013 Web Parts
Emergency SharePoint Designer 2013 On-site Support
Progent has been delivering SharePoint consulting services since the initial product was published more than two decades ago, and Progent has the breadth and depth of IT know-how to assist organizations of all sizes to plan and implement a SharePoint Server 2013 installation and develop SharePoint Server 2013 applications that bring significant business benefit to your IT investment. Progent's Microsoft-certified consulting team can help your company to assess the risks and benefits of upgrading to SharePoint 2013 or SharePoint Online from older versions of SharePoint or from another collaboration solution; decide whether an in-house, Cloud-based or hybrid deployment is most sensible for your organization; and pick the most appropriate edition of SharePoint 2013 for your applications. Progent offers comprehensive project management support or can help in individual tasks related to your SharePoint 2013 migration.
Catalyst 2960 Switch Integration Support
Online Help Catalyst 3560 Switch
Progent's Cisco-certified CCIE consultants can help organization to set up, manage, upgrade, optimize and troubleshoot Catalyst switches. Progent can also assist you to harden the security and compliance of Catalyst switches and move efficiently from legacy switches to modern models.
Computer Network Consultant Solaris Online
Solaris Remote Consultants
Progent offers national remote help and troubleshooting services for companies that run Sun Solaris environments or whose IT systems include a mix of Sun Solaris and Microsoft products. Remote network consulting offers maximum leverage for your information technology dollar by protecting user productivity and shortening the hours charged for computer repair services. Advanced online support tools and skilled technicians and consultants combine to enable Progent to solve most network issues without squandering time and expense by traveling to your location. In most of cases your IT problems can be dealt with over the phone or through a combination of telephone help and remote network analysis. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISA and CISM certified security professionals to help you with the toughest network problems.
Database Administration Technology Professional
Database Applications Consulting Services
Progent's Microsoft-certified database application developers offer businesses of any size remote DBA and programming services for leading database products including MS SQL Server, Oracle, MySQL, and Office Access. Consulting services offered by Progent include software installation and configuration, database architecture and coding, management services, synchronization solutions, capacity planning, tuning, migration, security and compliance, backup and recovery systems, troubleshooting, and training.
Private Cloud Integration Consult
ProSight Virtual Hosting Consultants
Progent's ProSight Virtual Hosting and Management service offers comprehensive hosting of a small or mid-size organization's production servers in a solution that delivers the highest degree of dependability and scalability and is also simple to transfer to any data center. ProSight Virtual Hosting options are based on proven virtualization architectures that enable small businesses with multi- platform IT systems to save dramatically on the expense of capital investments, infrastructure support, and network management while benefiting from world-class fault tolerance and an unprecedented level of vendor independence.
Windows Server 2008 BranchCache Consultant
Microsoft Certified Expert Support and Setup Windows Server 2008 Active Directory
Progent's Microsoft-certified consultants can help you to calculate the benefits of Windows Server 2008 for your company, develop pilot systems and rollout strategies, install Windows Server 2008 with your IT infrastructure and applications, educate your IT personnel how to use enhanced administration tools, and deliver continuing consulting and support via budget-friendly alternatives including Help Desk service and remote technical support.
Technical Support Services Extended Help Desk
Support Desk Sharing Consultant
Progent's Computer Contact Center Outsourcing Services for desktop technical support are designed especially for small organizations who need fast availability of a Help Desk Service Center with professional telephone support and full escalation options but who must operate within a modest information technology budget. Important components of Progent's Help Desk Outsourcing Services include: Help Desk Call Center Phone Support, Secure Remote Access Provisioning, System Evaluation, Problem Escalation, Virtual Help Desk Support, Per Minute Billing, and Helpdesk Applications Selection and Integration.
Microsoft SQL Server 2014 On-site Support
SQL Server Business Intelligence Specialist
Progent's Microsoft certified professionals can provide small and medium size companies expert Microsoft SQL Server support. Microsoft SQL Server is a comprehensive, web-ready database and data analysis platform that opens the door to the rapid development of enterprise-class business applications that can give your business a competitive advantage. SQL Server provides built-in support for XML and the ability to query across the Internet and beyond the firewall. In addition to providing expertise, maintenance and problem solving services, Progent's SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the business value of your IT network. Progent can also help you upgrade from older versions of Microsoft SQL Server to SQL Server 2005.
password management system Consulting
Top ProSight SSL management Engineer
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it.
Comcast Business Class Cable Internet Specialist
Comcast Business Class Cable Internet Engineers
Progent can provide the cost-effective services of online Internet connectivity experts to help your organization to evaluate or enhance your Internet services so your Internet access solution meets your business requirements. Services provided by Progent include assessment of your existing bandwidth use, carrier and plan analysis and ordering, network provisioning, and overseeing a smooth move to a different carrier and/or service arrangement. Network provisioning can include optimizing existing routers and deploying new ones, implementing firewalls, and upgrading dependable Border Gateway Protocol architectures.
