Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Organizations in Cincinnati
ProgentProgent's consulting services for network service firms in Cincinnati Ohio enables you to provide your customers Progent's consulting expertise and Help Desk Call Center support under your company's own branding as a transparent extension of your regular IT services group. These services can ease the way for you to grow your revenue, close gaps in your service portfolio, create happy customers, and increase your bottom line.

Progent's nationwide team of network infrastructure engineers, PC support technicians, network admins, and cybersecurity professionals have acted as transparent expansions to the IT groups of some of the world's biggest IT support businesses. Progent's range of technical knowledge enables you to broaden the capabilities of your IT service practice, and Progent's transparency lets you elevate and protect your company's brand.

Progent is a network support firm with 20 years of background providing online consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco-certified CCIE network infrastructure experts of any private computer services company in the world. Progent has provided remote technical assistance and consulting to clients in every state in the U.S. (Check out testimonials from Progent's clients.)

Providing Progent's Support Services Under Your Own Brand
Progent's consulting program for network service firms features seamless resale to your clients of professional IT services. Progent bills your firm directly and works under your direction to deliver your clients support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Service for clients who need access to 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing systems are the enabling technology behind a successful service desk. But full-featured ticketing systems are not just costly to acquire and staff, but difficult to configure and maintain. Smaller IT service organizations seldom have the necessary resources. Progent's Call Center and ticketing program offers IT service organizations an affordable way to keep their custom branding while delivering their clients responsive desktop support services built around a best-of-breed ticketing system and supplemented by fast escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Service Desk and ticketing solution for IT service organizations leverages Progent's investments in highly scalable ticketing technology, an online desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can set up communications with your existing ticketing system. The features offered with Progent's Service Desk and ticketing solution enable your IT service firm to expand your physical and virtual support volume, the diversity of technical issues your firm can take on, the number of locations you can serve, and your hours of availability.

Important features of Progent's Help Desk and ticketing solution for IT service organizations include:

  • Progent's online desktop support team delivers Level 1 end user support with 1-hour service level agreement (SLA) to commence work during normal work hours.
  • Normal support times are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended support is offered at additional cost.
  • Optional onsite service in major metros is offered throughout the country at extra cost.
  • You keep complete control of your customers and billing.
  • Your clients submit service requests by means of your custom branded Internet portal, an 800 phone number, or by directing an email to your dedicated email address.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified online while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
To see additional information about Progent's Help Desk and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for IT service providers allows your support team to act as a single source for virtually all IT guidance and troubleshooting your clients may require. You can grow your team and core in-house competencies at your own pace without being forced to say no to new business due to a lack of in-house expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent acts as a transparent extension of your in-house IT service group, responding to your coordination, and invoices you instead of your customer.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in expenses.
  • Extensive Reporting: Progent utilizes an enterprise-class documentation system to ensure that all services performed are thoroughly described. This enables you to transfer account responsibilities to internal personnel once you have enough people and relevant technical skills.
Key advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your IT Support Practice: You can easily and affordably take on additional opportunities beyond your main areas of excellence and serve new geographies without exposure to the risks involved with increasing your full-time staff too rapidly.
  • Strengthen Your Brand: You can solidify your positioning as a full-spectrum network support firm by delivering more services to more clients using your own brand.
  • Flesh Out Your Services Portfolio: Progent can provide top-tier expertise in a broad array of IT disciplines and can act as a dependable resource for expanding your IT service operations.
  • Rapid Escalation: Thanks to a large team of senior consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems get resolved fast.
  • Make Your Customers Satisfied: Happy clients are loyal. By teaming with Progent, you can keep delivering solutions without ever requiring clients to seek expertise outside the fold.
  • Remote Support Professionals: For 20 years, Progent has delivered online network support ranging from Help Desk services to advanced consulting. Effective online service cuts costs and produces quick results.
  • Top Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants hold top certifications including CISSP-ISSAP, CISA, and GIAC. Learn more details about Progent's industry certifications.
For a printable PDF datasheet describing Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Cincinnati, Ohio Companies
Progent's nationwide team of certified consultants and technical experts can provide Cincinnati, Ohio organizations a wide array of online technical guidance and debugging expertise. Practice areas offered under Progent's reseller program for IT service firms include:

Learn More About Progent's Consulting Support for IT Service Organizations in Cincinnati, Ohio
To learn additional information about Progent's consulting support for network service organizations in Cincinnati, Ohio, call 1-800-993-9400 or see Contact Progent.