Progent's Consulting, Help Desk, and Ticketing Support for IT Service Firms in Cincinnati
ProgentProgent's consulting support for IT service firms in Cincinnati Ohio enables your company to offer your customers Progent's consulting and Help Desk support under your company's brand as a transparent augmentation of your regular IT services group. These services can put you on the fast track to add to your revenue, expand your service catalog, satisfy your clients, and increase your profits.

Progent's nationwide team of network infrastructure engineers, desktop support technicians, IT administrators, and data security consultants have acted as seamless extensions to the IT groups of some of the world's biggest IT service firms. Progent's breadth and depth of expertise enables you to widen the scope of your IT service practice, and Progent's close integration with your support team lets you elevate and preserve your company's brand.

Progent is a network support company with 20 years of background providing remote consulting services to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco CCIE network engineers of any independent computer support company in the world. Progent has provided remote IT support and advanced consulting to clients in every state in the country. (Check out recommendations from Progent's customers.)

Reselling Progent's Support Services Under Your Branding
Progent's consulting program for IT service organizations features transparent resale to your clients of professional services. Progent bills you exclusively and works under your instructions to provide your clients consulting and support services under your branding. Also, Progent offers an affordable Off-hours Support Service for customers who need access to 24x7 technical support.

Help Desk and Ticketing for Network Service Providers
Ticketing systems are the enabling technology behind a successful service desk. But full-featured ticketing platforms are not only costly to license and staff, but challenging to set up and maintain. Smaller IT service companies do not have the necessary resources. Progent's Call Center and ticketing solution offers IT support organizations an affordable way to retain their company branding while providing their clients world-class desktop support services built around a best-of-breed ticketing platform and supplemented by fast escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Firms
Progent's Call Center and ticketing solution for IT service organizations leverages Progent's investments in highly scalable ticketing software, an online desktop services team, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish data interchange with your existing ticketing platform. The features offered with Progent's Help Desk and ticketing program enable you to increase your support volume, the range of technical issues your firm can take on, the number of locations you can serve, and your overall availability.

Key features of Progent's Help Desk and ticketing program for IT support firms include:

  • Progent's online desktop support team provides Level 1 end user help with 1-hour service level agreement to begin work during standard work hours.
  • Normal support times are 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is offered at extra cost.
  • Optional onsite service in larger metros is available across the country at additional cost.
  • You keep full control of your customers and invoicing.
  • Your clients enter requests using your branded Internet portal, an 800 number, or by sending a request to your designated mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
For more information on Progent's Call Center and ticketing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for IT service providers allows you to become a single source for virtually all technical guidance and troubleshooting your customers may need. You can build your team and core IT skills at your own pace without being forced to say no to opportunities due to a lack of in-house expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a transparent supplement to your internal support team, under your coordination, and bills you instead of your customer.
  • Granular Billing: Progent bills on a per-minute basis to minimize costs.
  • Detailed Service Documentation: Progent utilizes an enterprise-class service reporting system to ensure that all services performed are fully documented. This allows you to transfer account responsibilities to internal consultants once you have enough staff and relevant skill sets.
Major advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your Service Business: You can easily and safely accept additional jobs beyond your core areas of expertise and serve new geographies without exposure to the risks associated with increasing your full-time staff too quickly.
  • Re-enforce Your Brand: You can solidify your mind share as a comprehensive network support provider by delivering more solutions to more customers under your own brand.
  • Add to Your Services Portfolio: Progent offers world-class support in a wide range of technologies and can be a reliable reservoir of skills for growing your IT support business.
  • Fast Escalation: Thanks to a large roster of top-level consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest issues can be handled promptly.
  • Make Your Clients Happy: Satisfied clients are loyal. By teaming with Progent, you can continue making your customers successful without ever requiring clients to look for help from other support firms.
  • Remote Support Professionals: For two decades, Progent has delivered remote network support ranging from Call Center services to advanced consulting. Effective remote support cuts costs and produces fast solutions.
  • Major Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance consultants have earned advanced certifications including ISSAP, CISM, and GIAC. Find out more details about Progent's certifications.
For a PDF datasheet describing Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Cincinnati, Ohio Businesses
Progent's veteran roster of certified engineers can provide Cincinnati, Ohio organizations a wide array of remote consulting and debugging expertise. Areas of expertise offered under Progent's reseller program for network service firms include:

Learn More Details About Progent's Consulting Program for Network Service Organizations in Cincinnati, Ohio
For additional details about Progent's consulting support for network service organizations in Cincinnati, Ohio, call 1-800-993-9400 or visit Contact Progent.