Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Providers in Cincinnati
ProgentProgentís consulting support for network service organizations in Cincinnati Ohio allows you to offer your customers Progent's consulting and Help Desk support with your brand as a seamless supplement to your in-house network support group. These services can ease the way for you to add to your revenue, fill out your service catalog, create happy clients, and increase your bottom line.

Progent's roster of network infrastructure experts, PC integration and troubleshooting specialists, IT administrators, and data security professionals have worked as transparent adjuncts to the IT staffs of some of the country's biggest IT service businesses. Progentís breadth and depth of expertise enables you to broaden the capabilities of your IT support business, and Progentís transparency lets you promote and preserve your company's brand.

Progent is an IT consulting firm with 20 years of experience delivering online expertise to small and mid-size businesses. Progent is a Microsoft Partner and has one of the largest groups of Cisco CCIE network infrastructure engineers of any independent IT services firm in the world. Progent has delivered remote IT assistance and consulting to clients in every state in the U.S. (Refer to recommendations from Progent's customers.)

Using Progent's Services Under Your Own Brand
Progent's consulting program for network service organizations offers seamless resale to your clients of world-class services. Progent invoices you exclusively and performs under your direction to provide your clients consulting and support services under your branding. Also, Progent has an affordable Off-hours Support Program for clients who require 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Firms
Ticketing systems are the enabling technology behind a successful service desk. But full-featured ticketing systems are not only costly to license and staff, but challenging to configure and manage. Smaller IT support organizations rarely have the required resources. Progent's Call Center and ticketing program gives IT support organizations an economical way to keep their custom branding while delivering their clients world-class desktop support built around a best-of-breed ticketing platform and reinforced by fast escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Service Desk and ticketing program for IT service organizations takes advantage of Progent's investments in advanced ticketing technology, a remote desktop services team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your existing ticketing system. The features available with Progent's Call Center and ticketing program enable your IT service firm to increase your support workload, the diversity of technical issues your business can take on, the number of {geographies you can serve, and your overall availability.

Key features of Progent's Call Center and ticketing program for IT service companies include:

  • Progent's remote desktop service group provides Level 1 end user help with 1-hour service level agreement to begin work during normal business hours.
  • Standard service times are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is offered at extra cost.
  • Optional onsite service in larger metro areas is available throughout the country at extra cost.
  • You keep complete control of your customers and invoicing.
  • Your customers enter service requests using your branded web portal, an 800 phone number, or by sending a message to your assigned email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see more information about Progent's Service Desk and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting for IT service firms allows your support team to become a single source for practically all IT expertise your customers may require. You can build your staff and strategic IT skills steadily without being forced to say no to opportunities owing to a gap in in-house expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent works as a transparent supplement to your in-house support team, responding to your direction, and invoices your firm rather than your client.
  • Granular Billing: Progent bills by the minute to reign in expenses.
  • Detailed Documentation: Progent uses an enterprise-class reporting platform to make sure all services delivered are thoroughly documented. This makes it easy for you to transfer service assignments to internal personnel when you have sufficient people and appropriate skill sets.
Top advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your Service Practice: You can quickly and affordably take on additional jobs beyond your main fields of excellence and open new territories without the risks associated with expanding your full-time staff too quickly.
  • Re-enforce Your Name: You can solidify your positioning as a comprehensive network support provider by delivering more solutions to more clients under your own brand.
  • Flesh Out Your IT Support Catalog: Progent can provide top-tier expertise in a broad array of IT disciplines and can be a reliable resource for expanding your IT service operations.
  • Rapid Escalation: With a sizable team of top-level IT experts available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging issues can be handled fast.
  • Keep Your Clients Satisfied: Happy clients keep coming back. By joining with Progent, you can keep making your customers successful without ever forcing clients to look for expertise from other support firms.
  • Remote Technical Support Experts: For 20 years, Progent has delivered online IT support from Help Desk support to advanced consulting. Efficient online service cuts costs while delivering quick solutions.
  • Advanced Certifications: Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity experts have earned advanced certifications including CISSP-ISSAP, CISM, and CRISC. Find out more details about Progent's certifications.
To read or download a printable PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Cincinnati, Ohio Businesses
Progent's nationwide roster of certified consultants can provide Cincinnati, Ohio companies a wide range of remote consulting and troubleshooting expertise. Practice areas covered under Progent's consulting program for network service providers include:

Learn More About Progent's Reseller Support for IT Service Providers in Cincinnati, Ohio
For additional details about Progent's reseller program for IT service firms in Cincinnati, Ohio, call 1-800-993-9400 or see Contact Progent.