Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a network. For this reason, ransomware assaults are commonly unleashed on weekends and late at night, when IT personnel may be slower to recognize a breach and are less able to mount a quick and coordinated defense. The more lateral progress ransomware can achieve within a target's network, the longer it takes to recover core operations and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to assist organizations to carry out the time-critical first step in responding to a ransomware attack by containing the malware. Progent's online ransomware experts can assist businesses in the Cincinnati area to locate and quarantine breached devices and guard undamaged resources from being penetrated.

If your system has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Cincinnati
Current strains of ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online data and attack any available system restores. Files synched to the cloud can also be impacted. For a poorly defended network, this can make automated restoration almost impossible and basically throws the IT system back to square one. Threat Actors, the cybercriminals responsible for ransomware attack, demand a ransom payment for the decryption tools needed to recover scrambled files. Ransomware attacks also try to steal (or "exfiltrate") information and TAs demand an additional settlement in exchange for not publishing this data or selling it. Even if you can restore your network to an acceptable date in time, exfiltration can be a major issue depending on the sensitivity of the downloaded data.

The recovery work after a ransomware attack involves several distinct phases, most of which can be performed concurrently if the recovery workgroup has enough members with the required experience.

  • Quarantine: This urgent first step requires blocking the sideways progress of the attack across your IT system. The more time a ransomware assault is permitted to go unchecked, the longer and more expensive the restoration effort. Because of this, Progent keeps a round-the-clock Ransomware Hotline monitored by seasoned ransomware recovery experts. Containment activities consist of cutting off infected endpoints from the network to restrict the contagion, documenting the environment, and protecting entry points.
  • Operational continuity: This involves restoring the network to a basic useful degree of functionality with the shortest possible downtime. This effort is typically the top priority for the targets of the ransomware assault, who often perceive it to be an existential issue for their business. This activity also demands the widest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and mobile phones, databases, productivity and mission-critical applications, network topology, and secure remote access management. Progent's recovery team uses state-of-the-art workgroup platforms to organize the multi-faceted recovery process. Progent appreciates the importance of working rapidly, tirelessly, and in unison with a client's management and network support staff to prioritize activity and to get vital resources on line again as quickly as feasible.
  • Data recovery: The effort required to restore files damaged by a ransomware assault depends on the condition of the systems, the number of files that are encrypted, and which restore methods are required. Ransomware assaults can take down pivotal databases which, if not carefully closed, may need to be reconstructed from the beginning. This can include DNS and AD databases. Exchange and SQL Server depend on Active Directory, and many financial and other mission-critical applications are powered by SQL Server. Often some detective work could be required to find clean data. For example, undamaged OST files may exist on staff PCs and notebooks that were off line during the ransomware attack.
  • Setting up modern antivirus/ransomware defense: Progent's ProSight ASM uses SentinelOne's behavioral analysis technology to offer small and mid-sized businesses the benefits of the identical anti-virus technology implemented by some of the world's biggest enterprises including Netflix, Visa, and NASDAQ. By delivering in-line malware blocking, classification, mitigation, restoration and analysis in a single integrated platform, ProSight ASM lowers total cost of ownership, simplifies management, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection engine incorporated in ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent has experience negotiating settlements with threat actors. This calls for working closely with the victim and the insurance carrier, if there is one. Activities consist of determining the kind of ransomware involved in the attack; identifying and making contact with the hacker persona; testing decryption tool; budgeting a settlement amount with the victim and the cyber insurance provider; establishing a settlement amount and timeline with the hacker; checking adherence to anti-money laundering (AML) regulations; overseeing the crypto-currency transfer to the TA; acquiring, learning, and using the decryption tool; troubleshooting failed files; building a pristine environment; mapping and connecting datastores to reflect precisely their pre-attack state; and recovering physical and virtual devices and services.
  • Forensics: This activity is aimed at discovering the ransomware attack's storyline throughout the targeted network from start to finish. This audit trail of how a ransomware attack progressed through the network assists you to evaluate the damage and brings to light shortcomings in rules or processes that need to be rectified to avoid later breaches. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), AD, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to check for changes. Forensics is usually assigned a high priority by the cyber insurance carrier. Since forensics can be time consuming, it is critical that other key recovery processes like operational continuity are pursued concurrently. Progent has a large team of information technology and data security professionals with the knowledge and experience needed to perform the work of containment, operational continuity, and data restoration without interfering with forensic analysis.
Progent's Qualifications
Progent has delivered online and onsite IT services throughout the U.S. for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes professionals who have earned high-level certifications in core technology platforms such as Cisco infrastructure, VMware, and major distributions of Linux. Progent's data security experts have earned prestigious certifications such as CISA, CISSP, and GIAC. (See Progent's certifications). Progent also offers top-tier support in financial and Enterprise Resource Planning applications. This breadth of expertise gives Progent the ability to identify and integrate the surviving pieces of your information system after a ransomware intrusion and reconstruct them quickly into a viable network. Progent has worked with leading cyber insurance providers including Chubb to assist businesses recover from ransomware attacks.

Contact Progent for Ransomware Cleanup Consulting Services in Cincinnati
For ransomware recovery consulting in the Cincinnati metro area, phone Progent at 800-462-8800 or visit Contact Progent.



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    Progent provides the services of Microsoft and Cisco-Certified IT consulting experts to show clients affordable ways to help businesses optimize the value of Microsoft and Cisco technology. For environments that span from small offices to nationwide enterprises, Progent's network consultants can help you improve your information system's e-mail architecture, security, availability, performance, and IT administration.

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    Progent can supply small companies with an information management professional who can function as a part-time Chief Information Officer. This part-time CIO can provide strategic direction to help you deploy appropriate technology to improve business operations so they align better with your business goals. Your business can create and implement a well conceived information technology strategy without absorbing the expense of a full-time Chief Information Officer.

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    Progent's team of Microsoft and Cisco Premier Certified experts average more than ten years of real-world industry background, at the front lines of network support, performing a wide variety of IT projects for a large mix of clients. Every Progent consultant shares a refined set of individual best practices that are combined into company-wide leading practices standards that Progent instills in its support staff. This ensures that you get not just world-class technical skills, but also a support engineer with proven approaches for using technical knowledge to resolve real-world IT problems efficiently.

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    If you are an information technology engineer with technical support experience, teaming with Progent and working for our clients will enhance your abilities via interaction with our team of motivated, world-class consultants. Progent's commitment to offering network consulting and computer help to small and midsize businesses will offer you the chance to work in depth with business leaders and contribute tangibly to the success of exciting companies. Also, Our virtual office network offers the most advanced technology for remote support and wireless access to help you to come up with speedy fixes when you troubleshoot mission-critical issues.

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    For large businesses, Progent can leverage internal network support groups by providing world-class background in deploying critical Microsoft and Cisco products. Progent's certified experts offer Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint experience, and Microsoft SQL Server consulting. For the nationwide or global enterprise with branch offices, Progent can perform as a seamless local extension of corporate network management. Progent's enterprise support services include corporate-wide security, online branch office support, system design, Sarbanes Oxley conformance, project planning, and world-class support for multi-site network environments based on Enterprise Windows. Progent can offer field consultants and technicians to assist with a site relocation or branch move, or a system architect to help with building or using an Internet Data Center or Hosting Facility.

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    Progent's Private Cloud Hosting and Management service provides comprehensive hosting of a small or mid-size company's servers in an environment that delivers the maximum level of availability and scalability and is in addition easy to migrate to any data center. Progent's Private Cloud Hosting options are based on mature virtualization platforms that allow small companies with mixed- platform environments to economize significantly on the expense of capital equipment, infrastructure support, and network management while benefiting from world-class reliability and an unmatched degree of vendor independence.

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    Progent's Cisco-certified Catalyst 802.11ax Wi-Fi 6 and Wi-Fi 6E WAP consultants can provide economical remote and on-premises help for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless access points (WAPs).

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