Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a network. For this reason, ransomware attacks are typically launched on weekends and at night, when support personnel may take longer to recognize a breach and are less able to organize a quick and coordinated response. The more lateral movement ransomware is able to manage inside a target's system, the longer it will require to restore core IT services and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to complete the time-critical first step in responding to a ransomware attack by putting out the fire. Progent's online ransomware engineer can assist organizations in the Cincinnati metro area to locate and isolate breached servers and endpoints and guard undamaged assets from being penetrated.

If your system has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Cincinnati
Current variants of ransomware such as Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online files and attack any accessible system restores. Data synchronized to the cloud can also be impacted. For a vulnerable network, this can make system restoration nearly impossible and basically throws the datacenter back to square one. So-called Threat Actors (TAs), the cybercriminals behind a ransomware assault, insist on a settlement payment in exchange for the decryption tools needed to unlock encrypted data. Ransomware assaults also try to steal (or "exfiltrate") information and hackers require an extra payment for not publishing this data on the dark web. Even if you are able to restore your network to an acceptable date in time, exfiltration can pose a big issue depending on the sensitivity of the stolen information.

The restoration work after a ransomware penetration involves several crucial stages, the majority of which can proceed in parallel if the recovery workgroup has enough members with the required experience.

  • Containment: This time-critical initial step involves arresting the lateral progress of the attack within your network. The more time a ransomware attack is allowed to go unchecked, the more complex and more costly the restoration effort. Because of this, Progent maintains a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery engineers. Containment processes include isolating infected endpoint devices from the network to restrict the spread, documenting the IT system, and protecting entry points.
  • System continuity: This involves restoring the IT system to a basic useful degree of functionality with the shortest possible downtime. This effort is typically the highest priority for the victims of the ransomware assault, who often see it as an existential issue for their company. This project also requires the broadest array of technical skills that cover domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and smart phones, databases, productivity and line-of-business applications, network architecture, and protected endpoint access management. Progent's ransomware recovery team uses state-of-the-art workgroup tools to coordinate the complicated recovery effort. Progent appreciates the urgency of working rapidly, tirelessly, and in concert with a customer's management and network support group to prioritize tasks and to get essential resources back online as quickly as feasible.
  • Data recovery: The effort required to recover data damaged by a ransomware attack depends on the condition of the systems, the number of files that are encrypted, and what recovery methods are required. Ransomware attacks can take down pivotal databases which, if not properly closed, may need to be reconstructed from the beginning. This can apply to DNS and AD databases. Microsoft Exchange and SQL Server rely on Active Directory, and many manufacturing and other mission-critical platforms are powered by SQL Server. Some detective work could be required to locate undamaged data. For example, non-encrypted OST files may exist on staff desktop computers and notebooks that were not connected during the attack.
  • Deploying advanced AV/ransomware defense: ProSight ASM offers small and mid-sized companies the advantages of the same AV technology implemented by some of the world's largest corporations such as Netflix, Citi, and Salesforce. By delivering in-line malware blocking, detection, containment, repair and analysis in a single integrated platform, Progent's ProSight ASM reduces TCO, simplifies administration, and promotes rapid recovery. The next-generation endpoint protection (NGEP) incorporated in Progent's ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Learn about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating settlements with hackers. This requires working closely with the ransomware victim and the insurance carrier, if any. Activities include establishing the type of ransomware involved in the assault; identifying and making contact with the hacker; verifying decryption capabilities; deciding on a settlement with the victim and the cyber insurance carrier; establishing a settlement and schedule with the hacker; confirming adherence to anti-money laundering (AML) regulations; overseeing the crypto-currency transfer to the TA; receiving, learning, and using the decryptor utility; troubleshooting failed files; creating a pristine environment; mapping and reconnecting drives to match exactly their pre-attack state; and recovering physical and virtual devices and services.
  • Forensics: This activity involves discovering the ransomware attack's progress across the targeted network from start to finish. This audit trail of the way a ransomware assault progressed within the network assists you to evaluate the damage and uncovers vulnerabilities in rules or work habits that should be rectified to avoid later breaches. Forensics entails the examination of all logs, registry, GPO, AD, DNS, routers, firewalls, schedulers, and core Windows systems to look for anomalies. Forensic analysis is usually given a high priority by the cyber insurance provider. Since forensics can take time, it is essential that other key recovery processes like business resumption are performed in parallel. Progent maintains a large team of IT and cybersecurity experts with the skills required to perform activities for containment, operational resumption, and data recovery without interfering with forensics.
Progent's Background
Progent has delivered remote and on-premises IT services throughout the United States for over 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SBEs) includes consultants who have been awarded advanced certifications in foundation technologies including Cisco networking, VMware virtualization, and popular distributions of Linux. Progent's data security consultants have earned internationally recognized certifications including CISA, CISSP, and CRISC. (See Progent's certifications). Progent also has guidance in financial and Enterprise Resource Planning applications. This broad array of skills gives Progent the ability to salvage and consolidate the undamaged parts of your IT environment following a ransomware intrusion and reconstruct them rapidly into a viable network. Progent has collaborated with top insurance providers including Chubb to assist businesses clean up after ransomware attacks.

Contact Progent for Ransomware Recovery Services in Cincinnati
For ransomware system restoration consulting services in the Cincinnati metro area, phone Progent at 800-462-8800 or see Contact Progent.

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