Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a network. Because of this, ransomware attacks are typically launched on weekends and late at night, when IT staff are likely to be slower to become aware of a breach and are least able to organize a quick and coordinated response. The more lateral progress ransomware can achieve inside a victim's system, the longer it takes to recover core operations and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help organizations to carry out the urgent first phase in responding to a ransomware attack by containing the malware. Progent's remote ransomware experts can help organizations in the Cincinnati metro area to identify and quarantine infected servers and endpoints and protect undamaged resources from being compromised.

If your network has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Cincinnati
Current strains of ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online files and invade any available backups. Data synchronized to the cloud can also be corrupted. For a vulnerable network, this can make system recovery nearly impossible and basically sets the IT system back to square one. Threat Actors (TAs), the hackers responsible for ransomware assault, demand a settlement fee for the decryption tools needed to recover scrambled files. Ransomware attacks also try to exfiltrate information and hackers require an extra payment in exchange for not publishing this data or selling it. Even if you are able to restore your system to an acceptable date in time, exfiltration can pose a big issue depending on the sensitivity of the downloaded information.

The recovery work after a ransomware penetration has several crucial stages, most of which can be performed in parallel if the recovery team has a sufficient number of members with the required experience.

  • Containment: This urgent initial response requires arresting the lateral progress of the attack within your network. The more time a ransomware attack is allowed to go unchecked, the longer and more costly the recovery process. Recognizing this, Progent maintains a 24x7 Ransomware Hotline monitored by veteran ransomware response experts. Quarantine activities include isolating infected endpoints from the network to block the spread, documenting the IT system, and securing entry points.
  • Operational continuity: This covers bringing back the network to a minimal acceptable level of capability with the least delay. This process is usually at the highest level of urgency for the targets of the ransomware attack, who often perceive it to be a life-or-death issue for their business. This project also requires the broadest array of technical skills that cover domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and smart phones, databases, productivity and line-of-business apps, network architecture, and protected remote access management. Progent's ransomware recovery experts use advanced collaboration platforms to organize the complex restoration effort. Progent understands the importance of working rapidly, continuously, and in unison with a customer's management and IT staff to prioritize tasks and to put critical services back online as fast as possible.
  • Data restoration: The work required to restore files impacted by a ransomware assault depends on the condition of the systems, the number of files that are encrypted, and which recovery methods are required. Ransomware attacks can destroy critical databases which, if not carefully closed, may have to be reconstructed from the beginning. This can apply to DNS and AD databases. Exchange and Microsoft SQL Server rely on AD, and many manufacturing and other mission-critical platforms depend on SQL Server. Often some detective work may be needed to locate clean data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on staff desktop computers and notebooks that were not connected during the ransomware attack. Progent's Altaro VM Backup experts can assist you to deploy immutable backup for cloud storage, enabling tamper-proof data for a set duration so that backup data cannot be modified or deleted by anyone including root users. Immutable storage adds another level of security and recoverability in case of a successful ransomware attack.
  • Setting up advanced antivirus/ransomware protection: ProSight ASM incorporates SentinelOne's behavioral analysis technology to offer small and mid-sized businesses the benefits of the same AV technology deployed by some of the world's biggest enterprises such as Walmart, Visa, and NASDAQ. By delivering real-time malware blocking, detection, containment, restoration and forensics in a single integrated platform, ProSight ASM reduces total cost of ownership, streamlines management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent has experience negotiating ransom settlements with hackers. This calls for close co-operation with the ransomware victim and the cyber insurance carrier, if any. Services consist of establishing the type of ransomware used in the attack; identifying and making contact with the hacker; verifying decryption capabilities; budgeting a settlement amount with the ransomware victim and the insurance carrier; establishing a settlement and schedule with the hacker; checking compliance with anti-money laundering (AML) regulations; carrying out the crypto-currency transfer to the hacker; acquiring, learning, and operating the decryptor utility; debugging decryption problems; creating a clean environment; mapping and connecting drives to reflect precisely their pre-encryption condition; and recovering machines and software services.
  • Forensics: This activity involves uncovering the ransomware assault's progress across the network from beginning to end. This audit trail of how a ransomware assault progressed within the network helps you to evaluate the impact and uncovers vulnerabilities in rules or work habits that need to be corrected to avoid later breaches. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), AD, DNS, routers, firewalls, scheduled tasks, and basic Windows systems to detect variations. Forensics is typically given a high priority by the insurance provider. Since forensics can be time consuming, it is critical that other key activities like operational continuity are executed in parallel. Progent maintains a large team of IT and data security experts with the skills required to carry out activities for containment, business resumption, and data restoration without disrupting forensic analysis.
Progent's Background
Progent has delivered remote and on-premises network services across the U.S. for more than 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes professionals who have earned advanced certifications in core technology platforms such as Cisco networking, VMware, and popular distributions of Linux. Progent's data security experts have earned industry-recognized certifications including CISA, CISSP, and CRISC. (Refer to certifications earned by Progent consultants). Progent also offers guidance in financial management and Enterprise Resource Planning software. This broad array of expertise gives Progent the ability to identify and consolidate the surviving parts of your network following a ransomware intrusion and rebuild them quickly into an operational system. Progent has worked with leading cyber insurance carriers like Chubb to assist businesses recover from ransomware assaults.

Contact Progent for Ransomware Cleanup Consulting Services in Cincinnati
For ransomware system recovery services in the Cincinnati area, phone Progent at 800-462-8800 or visit Contact Progent.



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