Ransomware Hot Line: 800-462-8800
24x7 Online Help from a Senior Ransomware Consultant
Ransomware requires time to steal its way through a target network. For this reason, ransomware attacks are commonly unleashed on weekends and at night, when support staff may be slower to recognize a penetration and are less able to organize a rapid and forceful defense. The more lateral progress ransomware can achieve inside a target's system, the more time it takes to recover core operations and damaged files and the more data can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is intended to assist organizations to take the time-critical first phase in mitigating a ransomware assault by containing the malware. Progent's online ransomware engineers can assist organizations in the Cincinnati metro area to locate and isolate infected devices and protect clean resources from being penetrated.
If your network has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Services Available in Cincinnati
Modern strains of ransomware like Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online files and invade any accessible backups. Data synched to the cloud can also be impacted. For a poorly defended environment, this can make automated recovery nearly impossible and basically sets the IT system back to the beginning. So-called Threat Actors (TAs), the cybercriminals behind a ransomware attack, demand a settlement fee for the decryptors required to unlock scrambled data. Ransomware assaults also try to exfiltrate information and hackers require an extra ransom for not publishing this information or selling it. Even if you are able to rollback your system to an acceptable point in time, exfiltration can pose a major issue according to the nature of the downloaded information.
The restoration process subsequent to ransomware breach has several distinct stages, the majority of which can be performed in parallel if the response workgroup has enough people with the required skill sets.
- Containment: This urgent first response involves blocking the lateral progress of the attack within your network. The more time a ransomware assault is allowed to run unchecked, the more complex and more expensive the recovery process. Recognizing this, Progent maintains a 24x7 Ransomware Hotline monitored by veteran ransomware recovery experts. Containment activities include isolating affected endpoint devices from the rest of network to minimize the contagion, documenting the IT system, and protecting entry points.
- Operational continuity: This covers bringing back the IT system to a minimal acceptable degree of functionality with the least delay. This process is usually the top priority for the victims of the ransomware attack, who often perceive it to be an existential issue for their company. This project also demands the broadest array of technical abilities that span domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and mobile phones, databases, productivity and line-of-business apps, network topology, and protected remote access. Progent's ransomware recovery team uses state-of-the-art workgroup tools to coordinate the multi-faceted recovery effort. Progent appreciates the importance of working rapidly, continuously, and in unison with a client's managers and network support group to prioritize tasks and to put critical resources back online as quickly as possible.
- Data recovery: The effort required to recover files damaged by a ransomware assault depends on the state of the network, how many files are affected, and which recovery techniques are needed. Ransomware attacks can destroy pivotal databases which, if not gracefully shut down, may need to be reconstructed from the beginning. This can apply to DNS and AD databases. Exchange and SQL Server rely on AD, and many ERP and other business-critical applications depend on Microsoft SQL Server. Often some detective work may be needed to find undamaged data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on staff PCs and notebooks that were not connected during the ransomware assault. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to protect against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by any user including administrators.
- Implementing advanced antivirus/ransomware protection: Progent's Active Security Monitoring incorporates SentinelOne's behavioral analysis technology to offer small and mid-sized companies the benefits of the same AV technology implemented by many of the world's largest corporations such as Netflix, Visa, and NASDAQ. By providing real-time malware filtering, identification, containment, repair and forensics in one integrated platform, Progent's ProSight Active Security Monitoring reduces total cost of ownership, streamlines management, and expedites operational continuity. SentinelOne's next-generation endpoint protection engine built into in Progent's Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
- Negotiating a settlement with the threat actor (TA): Progent has experience negotiating settlements with hackers. This requires working closely with the ransomware victim and the insurance carrier, if there is one. Activities include determining the type of ransomware involved in the assault; identifying and establishing communications the hacker; testing decryption capabilities; deciding on a settlement with the ransomware victim and the insurance provider; negotiating a settlement and schedule with the TA; confirming compliance with anti-money laundering regulations; carrying out the crypto-currency disbursement to the hacker; acquiring, learning, and operating the decryption tool; troubleshooting failed files; building a clean environment; remapping and connecting drives to reflect precisely their pre-encryption state; and recovering computers and software services.
- Forensic analysis: This process involves learning the ransomware assault's progress throughout the targeted network from beginning to end. This history of the way a ransomware attack progressed through the network assists you to assess the impact and brings to light vulnerabilities in rules or processes that should be corrected to avoid future breaches. Forensics involves the examination of all logs, registry, Group Policy Object, Active Directory, DNS servers, routers, firewalls, schedulers, and basic Windows systems to check for anomalies. Forensics is commonly given a high priority by the cyber insurance carrier. Since forensics can be time consuming, it is essential that other important recovery processes such as business continuity are performed in parallel. Progent has a large roster of IT and data security experts with the knowledge and experience needed to perform the work of containment, operational continuity, and data recovery without interfering with forensics.
Progent's Qualifications
Progent has provided online and onsite network services throughout the U.S. for more than two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SMEs) includes professionals who have earned advanced certifications in foundation technologies including Cisco networking, VMware, and major Linux distros. Progent's cybersecurity consultants have earned prestigious certifications such as CISA, CISSP, CRISC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also has top-tier support in financial management and ERP application software. This broad array of expertise gives Progent the ability to salvage and integrate the surviving pieces of your IT environment following a ransomware assault and rebuild them rapidly into an operational network. Progent has worked with top insurance providers including Chubb to help organizations clean up after ransomware attacks.
Contact Progent for Ransomware System Restoration Consulting Services in Cincinnati
For ransomware system recovery expertise in the Cincinnati metro area, phone Progent at 800-462-8800 or go to Contact Progent.