Fast and Affordable Online Help for Cincinnati Ohio Computer Systems
Fast Online Help for Cincinnati SystemsFor organizations in Cincinnati Ohio, Progent offers online help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online support to companies in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to solve complex networking problems, as well as the assistance of CISA and CISSP-accredited security consultants to handle advanced security architecture and diagnostic issues.

Progent's remote technical support experts provide excellent leverage due to the fact that they possess the real-world background and have access to the sophisticated technology required to resolve most information system issues rapidly. Efficient support reduces immediate costs because solutions use up minimal billable minutes. Online support also avoids the cost of dispatching a consultant to your location. Your organization benefits additionally with incidental expenses by minimizing or avoiding system downtime and related costs resulting from business discontinuity, upset clients, idle employees, and de-focused management. Progent's extensive online consulting experience is particularly important for businesses that rely on public clouds for critical infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an alternative.

Progent's pricing model for online support is structured to stretch your network support dollar. Progent bills by the minute for phone consulting, so you pay only for the support that you receive. In contrast to typical online support firms, Progent imposes no service activation fee or minimum job duration. Progent's one-minute billing unit and simple policy for billing eliminate situations where fast repairs manage to end up as large bills. Progent's penchant for solving problems efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered an arsenal of customized technologies and proven processes which promote the maximum level of effectiveness for online engineering help and repair for computer systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the experts of Progent's remote service group to access your environment without breaching corporate security.

Progent's proven technical support reporting application stores detailed documentation for all support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the records of all help delivered to each client by any engineer. This history of trouble tickets and solutions is organized as an easily retrievable proprietary knowledge base that permits Progent's online technical engineers to share their experiences with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and close relationships with important industry leaders such as Cisco and Microsoft make available other vast technical support knowledge bases and allow fast response from vendors' in-house engineering staff so Progent's remote consulting specialists can come up with the most efficient solutions quickly.

Online technical services offered by Progent to customers in Cincinnati Ohio include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate services intended to allow small and medium-size organizations to utilize the same best-of-breed IT solutions used by some of the industry's top enterprises. The ProSight portfolio of outsourced network management services covers all key aspects of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching AV products. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the entire malware attack progression including blocking, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore technology companies to create ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS services automate and track your data backup operations and allow transparent backup and fast recovery of important files, applications, images, and VMs. ProSight DPS helps your business avoid data loss resulting from equipment failures, natural disasters, fire, malware like ransomware, human mistakes, malicious employees, or application glitches. Managed services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these managed backup services are most appropriate for your network.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer businesses of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving information network. In addition to optimizing the protection and reliability of your IT environment, Progent's patch management services allow your IT staff to focus on line-of-business projects and tasks that deliver the highest business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity verification on Apple iOS, Android, and other out-of-band devices. With 2FA, whenever you log into a protected application and give your password you are asked to confirm your identity on a unit that only you have and that uses a separate network channel. A wide selection of out-of-band devices can be utilized as this added form of authentication including a smartphone or watch, a hardware token, a landline telephone, etc. You can register multiple verification devices. To learn more about Duo two-factor identity validation services, go to Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time and in-depth reporting tools designed to work with the leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues like spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to provide centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating complex management processes, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that need critical updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT personnel and your Progent consultant so that any looming issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with data security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's preparedness to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup environment that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for special information technology projects. Progent's charges for longer-term development or consulting projects are set based on the level of expertise of the consultants involved. Progent's experience with these special areas of information technology allows customers to complete critical initiatives within budget and on time. Progent's project-based remote consulting services include:

  • Help Desk Support
    Progent's Help Desk Call Center service options for organizations with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all facets of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle challenging issues.

    Progent's Help Desk Call Center consulting expertise can assist you in creating an efficient new Help Desk or improving your established organization, identifying or enhancing Help Desk Call Center application software to handle the special needs of your company, or providing occasional phone support personnel to supplement your existing Call Center group during high-demand situations such as software migrations, major upgrades, or rolling out new business software.

    Progent's Help Desk Call Center staff of seasoned information technology professionals gives your computer users in Cincinnati Ohio instant assistance from an efficient network service resource with extensive background offering telephone-based consulting and remote repair service for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk Call Center the reputation as a significant driver of business efficiency, and Progent's intent is to resolve rather than simply record IT problems.

  • Business Applications Support: Education, Development, and Problem Solving
    Progent's Applications Consulting staff can supply online professional consulting support and education in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, programming, and training for familiar Microsoft business applications such as CRM, Project, Microsoft 365 Word, and Office Excel. To read additional information on Progent's consulting, programming, and training services, refer to Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts can provide advanced remote and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of Microsoft System Center2, expand or tune your current one, migrate smoothly from a prior release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers organizations in Cincinnati Ohio remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can adapt Operations Manager to suit your environment so that your IT support is proactive rather than reactive. By anticipating potential problems before they result in network outages, system monitoring can ward off inconvenient and costly service breakdowns. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems that incorporate a mix of operating systems.
How Your Cincinnati Business Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency remote assistance with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or see Contact Progent. For offices and startups in Cincinnati Ohio, Progent's phone-based computer support engineers are ready to deliver effective and affordable IT support whenever your company requires it. Over two decades of offering online tech support has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity tools to solve IT problems rapidly while eliminating the expense and lost productivity that comes with on-premises service calls.

Even if your Cincinnati organization works with a regular freelance support technician or employs a full time organization that can deal with day-to-day computer problems, Progent's Microsoft and Cisco certified engineers can provide an easy and seamless virtual expansion of your local resources in cases when your usual IT support personnel either lack the bandwidth or the experience to handle unexpected system crises or especially tough integration projects.

Details of Progent's Online Computer Support for Cincinnati Ohio
Progent's online support, remote troubleshooting, system security expertise, and system administration services offer companies in Cincinnati Ohio the greatest leverage for your IT investment. Whether you require one-time phone help and remote troubleshooting or full-time Help Desk support and network management, Progent's professionals can deliver your office enterprise-level network support while allowing you to eliminate the cost and administration overhead of carrying a large in-house IT staff. Key features of Progent's online help program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of technical experience, refined remote support software, and familiarity with corporate IT enable businesses to avoid the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.

Progent adds value by offering:

How Does Our Company Begin Receiving Remote Computer Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.



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    Progent's Linux support experts provide small businesses and developers help with administering and supporting Linux systems that coexist with Microsoft-based networks. Progent offers your organization contact with Linux consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM credentials. This wide range of experience provides you with an easy single source to show you how to build and maintain a protected and robust cross-platform connectivity and communications environment that supports Linux and Microsoft coexistence by integrating MS Windows with leading Linux derivatives including RedHat, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandrake, Debian-GNU, and Slackware Linux.

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    System Center 2012 R2 Virtual Machine Manager Technology Consulting Services

    Progent can help businesses of all sizes to adhere to best practices to configure SCVMM 2012 hosts and host groups, fabric, storage, and libraries; plan, integrate, and manage private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for enterprise-class reporting. Progent can help your company to move from an older edition of SCVMM or from a third-party virtualization management system, and Progent can assist you to enhance and troubleshoot your existing SCVMM environment to make sure you realize the highest possible return on investment.

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    Progent imposes no startup charge and requires no retainer for support services delivered during regular business hours. Progent's one-minute granularity does away with big bills for quick solutions so you will not be tempted to allow minor problems to stay unaddressed. .

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    24 Hour Help and Support Office Wireless

    Progent's wireless consultants can help small companies design, select, test, configure and maintain protected building-to-building wireless bridges that integrate seamlessly into your existing network while offering a degree of security that matches or exceeds wired connections. Progent provides experience in wireless network technology from Cisco Aironet and Meraki, Proxim, and additional office wireless providers and can help you identify and install the wireless link technology that fit best with your business requirements.

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    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools by SentinelOne to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the complete threat lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks.

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    With virtual servers, companies are able to run multiple virtual servers on one actual server. Virtualization technology enables companies to enjoy all the benefits of server segmentation, while avoiding the expense associated with buying extra server hardware. Virtual servers are also the critical technology for building private clouds, which offer major advantages such as reducing the costs of hardware, datacenter facilities, and management while enhancing data security, system availability, and recoverability. Other important server management technologies are server monitoring software, Microsoft WSUS, and remote system management hardware. Progent's professional server management specialists can help you with all areas of server virtualization and management to enable your business to cut costs and save time.

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    Cisco's Catalyst wireless controllers simplify the management of Wi-Fi LANs by unifying the provisioning and management of wireless access points, tuning Wi-Fi throughput by limiting the effect of radio frequency congestion, improving Wi-Fi uptime with fast auto-failover, and strengthening security by identifying cyber threats and filtering network traffic according to user type and locale. Progent can assist you to configure Cisco Wi-Fi controller appliances to manage wireless networks of all sizes. Progent can assist you to maintain and debug your existing Cisco-based Wi-Fi solution or implement a smooth transition to Cisco's modern Wi-Fi controller technology.

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    By using virtual server technology, companies can run many virtual machines on a single physical server. Virtual server technology allows businesses to enjoy all the advantages of server isolation, but without the costs associated with purchasing additional server hardware. Virtualization is the enabling technology for private clouds, which provide important advantages including lowering the costs of capital equipment, datacenter facilities, and administration while improving data security, system availability, and disaster recovery. Other important server management technologies are network monitoring utilities, Microsoft WSUS, and remote system management hardware. Progent's certified server management experts can help you in all areas of server virtualization and management to allow your company to contain costs and conserve time.

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    Progent can help you in any phase of your upgrade to Microsoft Exchange 2019 such as configuring Windows Server 2019 Core for hosting Exchange; planning high availability (HA) architecture for an on-premises, cloud-based or hybrid environment; migrating mailboxes; designing and configuring Hyper-V; configuring hardware load balancing (HLB); configuring DAG groups with MCDB solid-state caching; integrating with Skype for Business 2019 for cloud voicemail; setting up collaboration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft 365; and setting up Outlook.

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