Immediate Remote Technical Support for Cincinnati Ohio Computer Systems
For businesses located in Cincinnati Ohio, Progent offers remote technical support for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered remote support to companies in every state in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, as well as the services of CISA and CISSP-accredited security experts to help with high-level security design and diagnostic jobs.
Progent's remote technical support engineers offer excellent leverage because they have the practical experience and are equipped with the sophisticated technology needed to solve the majority of network problems quickly. This lowers immediate expenses since solutions use up minimal billable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your company saves additionally in incidental expenses by minimizing or eliminating system outages and associated costs resulting from business disruption, upset clients, unproductive employees, and de-focused executives. Progent's extensive remote consulting experience is particularly helpful for organizations that are dependent on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be useful.
Progent's pricing model for online help is designed to leverage your network support investment. Progent bills per minute for telephone-based assistance, so you are charged only for the services that you receive. In contrast to many online service organizations, Progent asks for no startup surcharge or minimum payments. Progent's one-minute granularity and clean policy for pricing avoid scenarios where quick solutions manage to end up as big bills. Progent's penchant for dealing with problems efficiently means your business saves cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a collection of optimized technologies and field-tested processes which permit the highest degree of efficiency for remote consulting and troubleshooting for computer systems of any size. Progent offers secure VPN support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's Technical Response Center to link to your computer system remotely without violating corporate security.
Progent's proven technical support reporting application keeps thorough histories for all support that Progent's clients have been provided. Progent's authorized engineers have access to the history of assistance delivered to each customer by every consultant. This database of problems and resolutions is stored as a quickly exploitable support knowledge base that enables Progent's remote support engineers to share their knowledge with the whole team to ensure that the value of Progent's support improves daily. Progent's high-level accreditations and close relationships with key technology companies including Cisco and Microsoft open up other vast support databases and permit quick response from vendors' internal support staff so Progent's online service specialists can find the most efficient resolutions promptly.
Online support available from Progent to customers in Cincinnati Ohio include:
Certified Windows Support
Progent's Microsoft-expert online service engineers can provide network problem solving and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist your company with a wide variety of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server integration,
MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams planning and integration, Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Access Programming,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective PC desktop services to assist you company to deploy, integrate, troubleshoot, and administer workstations and laptops powered by Windows. Progent's desktop support services cover areas such as offering Windows 10 upgrade support services plus Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE certification is the premier recognition for network engineers, and validates an individual's network technology knowledge at the expert level. Cisco CCIEs can handle the most complex issues surrounding network design, deployment, maintenance, compliance, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with IOS network administration utilities and coming up with workarounds or locating program patches. CCIEs represent an exceptional value because their deep experience permits them to fix problems rapidly. In many instances, less seasoned engineers can struggle for hours or even days with the same tasks that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can communicate with your environment by means of advanced remote support technology to provide efficient, secure, and economical analysis and remediation.
Cincinnati region Contact Information:
Progent offers consulting services and onsite technical support throughout Cincinnati and the surrounding metro areas.
Progent locations in Cincinnati region
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
|| 3960 Southeastern Avenue
Indianapolis, IN 46204
||Indianapolis Network Support Services
||Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
||Lexington-Fayette Network Support Services
||1229 S Shelby St
Louisville, KY 40203
||Louisville Network Support Services
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's popular selection of connectivity appliances. Cisco technology support offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch integration and support, Nexus switch consulting services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless VoIP phones solutions, Cisco Meraki wireless AP planning and configuration, Aironet Access Points deployment help, Cisco WiFi controllers consulting, Cisco VPN Setup and troubleshooting support, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent also offers remote and onsite wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Certified Network Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of system protection services that can strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, Linux network against internal or external threats or assist you to clean up rapidly following a serious breach. Security solutions offered by Progent include: in depth data security and compliance analysis using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick recuperation from virus and worm attacks; integrating firewalls; building safe mechanisms for remote and mobile connectivity; guarding your email infrastructure against spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting services to help businesses of all sizes connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that utilize local IT assets along with cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of public cloud migration support services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has over 20 years of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a consistent process for restoring services rapidly following an outage. SRM provides centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also allows transparent testing for site recovery, upgrades and patches and can generate audit reports to verify full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and administer a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director, vRealize Automation, vRO and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high level of automation independent of the physical components making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer phone-based support services to cover a broad range of computer technologies such as network architecture, email solutions, network and process security, plus UNIX and Windows coexistence. For server hardware economization and easy management in environments that include Linux-based systems with Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also help with transitioning from older applications to Windows or Linux-powered environments. Progent's group-based approach to resolving network problems promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers support costs.
Major Linux versions for which Progent offers expert support include:
Progent's ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, fixed-price managed services designed to enable small and mid-size organizations to benefit from the same advanced IT solutions deployed by many of the world's leading enterprises. Progent's ProSight series of IT management outsourcing services addresses all critical facets of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to guard endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the entire threat lifecycle including filtering, identification, containment, remediation, and forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also help you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical data, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security companies to deliver web-based management and comprehensive security for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so that any potential problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can save up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with information security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's ability to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup/recovery environment that meets your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology projects. Progent's charges for longer-term consulting projects are set according to the qualifications of the consultants required. Progent's background in these important fields of computer technology allows clients to complete critical projects within budget and on time. Progent's project-based online engineering solutions include:
How Your Cincinnati Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Support
Progent's Help Desk support alternatives for companies with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all aspects of online desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve complex problems.
Progentís Co-managed Help Desk services allow your business to share the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative support solution built around the leading professional services automation tool for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Call Center team of experienced network professionals provides your workers in Cincinnati Ohio quick contact with a dependable technical support group with extensive experience offering telephone-based help and online repair service for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Call Center recognition as a major contributor to business success, and Progent's intent is to fix and not merely report technical problems.
- Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Experts staff offers phone-based professional engineering support and training in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for popular Microsoft business applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out more information on Progent's expertise, custom development, and training services, refer to Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers organizations in Cincinnati Ohio online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can configure SCOM for your business so your computer maintenance is proactive rather than reactive. By spotting potential trouble spots before they cause crashes, system monitoring can minimize disruptive and costly information system crises. Progent can also use network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or environments that incorporate multiple OS platforms.
To get in touch with Progent about emergency remote assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent.
For companies and new businesses in Cincinnati Ohio, Progent's online network support engineers can deliver professional and affordable system help the moment your company has to have it. Long experience providing online technical assistance has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to fine tune online access technology to repair computer problems quickly while eliminating the cost and lost productivity associated with on-site service calls.
Even if your Cincinnati organization works with a local freelance consultant or employs a full time organization that know how to deal with ordinary computer problems, Progentís Microsoft and Cisco certified engineers can offer an easy and seamless remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the time or the expertise to fix sudden system emergencies or particularly tough integration projects.
Advantages of Progent's Network Help for Companies in Cincinnati Ohio
Progent's remote IT consulting services allow your Cincinnati organization to experience the advantages of timely, world-class network support without the expense of managing an in-house IT organization. Your information system will acquire added business worth by becoming more reliable, productive, and secure. Advantages to your company include:
- Convenient virtual expansion of your local IT resources
With most offices in Cincinnati Ohio, nearby network support resources, whether consisting of freelance consultants or a full-time IT staff, can take care of typical technical issues. On the other hand, serious problems sometimes occur when local support personnel are overstretched or unavailable, and some trouble may be associated with IT products that is beyond the scope of your local service people. In these situations, Progent's online support professionals provide a convenient, fast, and economical solution to supplement your regular resources and to convey valuable information to increase your ability to resolve downstream issues in-house.
- Reduced Reliance on Freelance Consultants
For network support, smaller organizations often rely on independent freelance service providers. While freelance consultants have smaller internal costs than big service firms and can afford to charge lower rates, they are occasionally overbooked, making it hard to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, ill, on vacation, or in training, the lack of backup help may require your company to wait for help during an IT crisis. As your business grows, system unavailability and trouble with critical applications are more costly. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides a dependable source of backup support expertise to insure your network remains available.
- Create a Solid Foundation for Seamless Expansion
Companies often start with an IT system implemented on a modest budget. Without a proper infrastructure, band-aid repairs often get thrown onto a shaky foundation. As a company grows, stability and scalability problems can impede the success of the business. These badly built environments need proper analysis, smart strategic planning, and broad-based technical expertise to evolve to a system architecture able to offer the stable foundation to handle current business requirements and facilitate future expansion.
- Work with Problem Solvers Rather Than Product Resellers
Smaller businesses need advice and technical training to negotiate an ever more complex maze of product alternatives available for accelerating business success and enhancing efficiency. Businesses hardly need a computer engineer who is trying to earn a commission on a certain vendor's technology. Network consulting and product sales can result in a situation where the recommended
solution is built around a predetermined technology rather than the true needs of a client. Progent eliminates these dilemmas by offering just services instead of products. This allows Progent to match IT expertise with the best interests of clients.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of IT expertise, refined remote support tools, and familiarity with enterprise networking enable businesses to avoid the pitfalls associated with exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.
Progent adds value by providing:
How Does My Business Begin Receiving Online Computer Help from Progent?
- Certified Expertise in Microsoft's Entire Family of Server Platforms
Progent can provide world-class expertise for Microsoftís leading server platforms with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support, Windows Server 2008 R2 support, Microsoft Windows 2003 Server maintenance, MS Exchange Server 2019 deployment, MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting, Microsoft Exchange Server 2010 management, Exchange 2007 Server and Exchange 2003 Server moves, plus MS SQL Server 2019 integration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-site help by the minute. As a result, you are invoiced exclusively for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no initialization fee and requires no monthly commitment for services provided during regular working hours. Many service organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for quick repairs so you won't be tempted to permit less critical problems to stay unaddressed.
- Complete Records of IT Services
Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all billed services. Unlike some independent consultants or small service organizations who offer minimal documentation or specifics of services done, every service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the support reports sent by each staff member to every client. The practice of detailing and archiving support records allows more efficient service and eliminates a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to offer 24x7 remote tracking services powered by Microsoft Operations Manager. MS Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating possible problems before they cause downtime, network monitoring can keep your IT network from painful and costly service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.