Immediate Online Support for Cincinnati Computer Networks
For organizations in Cincinnati or anywhere in Ohio, Progent offers online support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to help with complex networking problems, as well as the services of CISA and CISSP-accredited security consultants to handle high-level security design and troubleshooting issues.
Progent's online support experts provide excellent leverage because they possess the practical experience and are equipped with the advanced tools needed to solve most information system problems quickly. Efficient support reduces immediate costs because solutions require minimal chargeable consulting minutes. Online support also eliminates the expense of sending a consultant to your site. Your organization saves additionally with incidental expenses by reducing or eliminating system downtime and related losses stemming from business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's extensive remote technical support know-how is particularly valuable in environments that rely on public clouds for critical infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be useful.
Progent's billing model for remote help is designed to stretch your network support dollar. Progent bills per minute for telephone-based assistance, so you are billed only for the services that you receive. In contrast to typical remote support companies, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for billing prevent scenarios where fast repairs somehow end up as substantial tabs. Progent's skill at dealing with problems quickly means your business saves cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered an array of customized technologies and field-tested processes which permit the highest level of effectiveness for online technical support and repair for IT systems of all sizes. Progent provides safe VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's online support team to access your company's system remotely without violating network security.
Progent's proven technical support reporting application maintains extensive histories for all service that Progent's clients have received. Progent's staff service personnel have access to the specifics of support delivered to every Progent client by every engineer. This archive of trouble tickets and fixes is stored as a readily accessible internal database that permits Progent's remote technical professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's support improves over time. Progent's high-level accreditations and close associations with key technology companies such as Cisco and Microsoft open up other vast support databases and permit quick access to vendors' in-house engineering staff so Progent's online service experts can determine optimal resolutions promptly.
Online support provided by Progent to clients in Cincinnati and anywhere in the state of Ohio include:
Authorized Windows Experts
Progent's Microsoft-certified online support professionals offer network troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help your company with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server design,
Microsoft Skype for Business migration support, Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2017 consulting,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of affordable desktop services to assist your business to install, integrate, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop support services include offering Microsoft Windows 10 integration support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the administration of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure consultants, and validates a consultant's networking skills at the expert level. Cisco CCIEs can handle even the most difficult challenges surrounding network infrastructure design, deployment, maintenance, security, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network administration utilities and developing workarounds or identifying software patches. CCIEs represent an excellent cost-effectiveness because their broad expertise enables them to fix problems quickly. In typical instances, less seasoned consultants can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified support experts can tie into your computer system via state-of-the-art on-line support technology in order to perform fast, safe, and affordable diagnosis and repair.
Cincinnati Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Cincinnati Metro Area.
Progent locations in the Cincinnati Metro Area
Progent's CCIEs offer consulting for the entire range of Cisco's top-selling family of infrastructure devices. Cisco technology expertise offered by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support services, Nexus switch consulting and support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless IP phones integration, Cisco Meraki Wi-Fi access point layout and configuration, Aironet Access Points deployment expertise, Cisco WiFi controllers support Services, Cisco VPN and Network Security Setup and troubleshooting assistance, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Premier Network Security Consultants
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts can provide a range of system protection solutions that can improve the defenses of your Windows, macOS and OS X, Linux, or UNIX environment against attacks or help your business to recover quickly following a damaging breach. Security services available from Progent include: comprehensive information security audits utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; rapid recuperation from virus and worm attacks; configuring firewalls; establishing safe mechanisms for off-site and mobile connectivity; protecting your messaging system against viruses, spam and DHA attacks; and instituting 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers expert remote consulting services to help companies of all sizes connect their networks with leading public clouds such as Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that utilize local resources along with public clouds. To assist you to integrate public cloud services with networks, Progent can provide a variety of cloud integration support services that include Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a repeatable process for recovering applications and services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also allows non-intrusive testing for disaster recovery, upgrades and patches and can produce reports to confirm complete service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, deploy, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud tools for managing private and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high degree of automation regardless of the hardware used by the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide online consulting services to cover a broad spectrum of computer technologies such as network architecture, email solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and simplified management in networks that incorporate Linux and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with migration from older systems to Windows or Linux solutions. Progent's team-based methodology for solving technical problems promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support expense.
Major Linux variants for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services designed to allow small and medium-size organizations to utilize the same best-of-breed IT solutions used by some of the world's leading corporations. Progent's ProSight suite of IT management outsourcing services covers all key areas of information technology such as email content filtering, security and compliance, automated backup/recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the entire malware attack progression including blocking, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you prove compliance with government and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also help you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical data, applications and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver web-based control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a first line of defense and keeps most threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a further layer of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, track, optimize and troubleshoot their connectivity hardware like routers, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT staff and your Progent engineering consultant so that any potential issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save as much as half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security standards, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's preparedness to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup/recovery environment that aligns with your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for special information technology projects. Billing rates for longer-term consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these important areas of computer technology allows clients to execute critical projects within budget and on schedule. Progent's special online engineering solutions include:
How Your Cincinnati Company Can Contact Progent's Online Service Professionals
Help Desk Support
Progent's Help Desk Call Center support alternatives for organizations with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are ideal for businesses who lack the budget to support an in-house Help Desk but who want fast communication with an effective Help Desk with professional phone assistance plus the ability to escalate the most challenging trouble tickets to high-level engineers.
Progentís Virtual Call Center is designed for larger businesses and acts as a transparent supplement to your established Call Center resources. Progent's Virtual Call Center can operate as a an escalation resource to resolve the toughest technical challenges, or be available in those circumstances when your ordinary support engineers are too busy.
Progent's Help Desk Call Center staff of seasoned information technology consultants offers your clients in Cincinnati or anywhere in the state of Ohio immediate communication with a reliable support group with substantial experience providing telephone-based help and remote repair service for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Call Center perception as a major contributor to business success, and Progent's policy is to fix rather than just annotate network problems.
- Applications Support: Education, Programming, and Problem Solving
Progent's Applications Consulting Group offers online advanced engineering support and training in specific application fields such as ERP, MRP, customizing accounting packages, and CRM. Progent also offers expertise, programming, and training for familiar Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's expertise, custom programming, and education services, refer to Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent offers companies in Cincinnati, or anywhere in the state of Ohio, remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager for your business so your network maintenance is proactive rather than reactive. By detecting looming issues before they grow into crashes, proactive monitoring can minimize disruptive and costly information system breakdowns. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks based on a variety of OS platforms.
To contact Progent about urgent phone-based support with Windows, macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Cincinnati or anywhere in the state of Ohio, Progent's online network support engineers are ready to provide effective and cost-effective IT support whenever your business has to have it. More than 15 years of providing online tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to refine remote access tools to solve computer problems quickly while avoiding the expense and lost time that comes with in-person service visits.
Even if your Cincinnati company deals with a regular freelance support technician or employs a full time organization that can deal with common network issues, Progentís Microsoft certified consultants can offer a convenient and transparent remote expansion of your on-site resources for situations when your regular service personnel either lack the availability or the experience to handle unexpected network crises or particularly complex integration projects.
Details of Progent's Online Network Support for Cincinnati
Progent's phone support, remote troubleshooting, network security expertise, and network administration services give offices in Cincinnati or anywhere in the state of Ohio unparalleled leverage for your IT budget. Whether you require one-time telephone help and Internet-based troubleshooting or full-time Help Desk Call Center services and network administration, Progent's professionals can provide your organization world class IT support while permitting you to eliminate the cost and administration overhead of maintaining a large internal IT staff. Key features of Progent's National Remote Support program include:
- Immediate Phone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to offices in Cincinnati and is also ideal for networks in geographic areas of Ohio that have a limited supply of technicians with in-depth expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting company, Progent has access to a broad selection of Microsoft support utilities, service databases, and on-going training.
- By the Minute Rates to Minimize Costs
Progent offers remote help on a by-the-minute basis, so you pay only for the support you receive. Progent has no minimum charge for phone support and imposes no ongoing retainer for support services delivered during normal business hours. This saves you from facing big invoices for quick repairs.
- Availability of Cisco Network Infrastructure Specialists
Progent's registered experts for Cisco offers help from authorized professionals who have skill in planning, implementing, and supporting networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, reliable, and protected connectivity for local and remote networking.
- Application Specialists Group
Progent's core support offerings include technology integration, MS Exchange consulting, system security design, and Help Desk Call Center support. Progent's Application Experts group can provide in-depth consulting expertise in critical business applications. Support available from the Application Experts staff covers:
Dynamics GP/Great Plains Consulting and Programming
MS Project and Project Online Expertise
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Support
BI Reporting Consulting and Training
BI Reporting Consulting and Troubleshooting
UNIX, Linux and Solaris Support
MS SQL Server 2017 migration, Microsoft SQL 2016 Software Design, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle DBA Services and Application Development
MySQL Management Support and Application Design
Apple Mac Consulting
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By offering a full service centralized resource for IT generalists and specialists, Progent can tailor fast, inexpensive, and thorough information technology solutions that fit the special needs of your company.
- Advanced Online Access Software
Protected remote access allows Progent's service experts to observe precisely what your users see. This makes it possible to find quick solutions to problems that could otherwise require a costly onsite service call. Sophisticated online connectivity tools and experienced engineers together allow Progent to repair most network problems rapidly and affordably. Progent is a pioneer in online troubleshooting and automated system monitoring.
- Support for Leading VPN Products
Progent supports safe Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to access your system remotely without weakening system security.
- Round-the-Clock Service for Maximum System Uptime
For organizations with vital applications, Progent can provide optional round-the-clock remote support services. Combined with remote 24x7 server monitoring based on MS Operations Manager 2007, this offering can help produce high system availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are intended specifically for budget-conscious businesses whose workers require immediate recourse to a Help Desk Call Center with expert telephone support and complete escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, range of technical knowledge, refined support tools, and understanding of enterprise networking enable businesses to avoid the limitations associated with excessive reliance on smaller service firms, independent freelance service providers, or limited in-house IT help.
Progent stands out by providing:
How Does My Business Start Getting Online Computer Help from Progent?
- In-depth Knowledge of Microsoft's Complete Range of Servers
Progent can provide world-class expertise for Microsoftís leading server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment help, Windows Server 2008 expertise, Microsoft Windows Server 2003 upgrades, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 Server management, Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for remote support and on-site visits per minute. As a result, you are invoiced only for delivered services. Progent does not impose a higher rate for after-hours or urgent support, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and requires no retainer for support services delivered during regular working hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for quick repairs so you will not be tempted to permit minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent has little competition. Companies who utilize trusted freelance service providers or who maintain in-house IT personnel benefit when Progent passes on knowledge about critical technology and tested processes to make their networks more reliable, secure, and productive.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to offer 24x7 remote tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating possible issues before they result in lost productivity, system monitoring can save your information network from stressful and costly service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.