Fast and Affordable Remote Support for Cincinnati Ohio Networks
For companies in Cincinnati Ohio, Progent provides online technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided online support to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to help with challenging networking issues, as well as the assistance of CISA and CISSP-qualified security experts to help with advanced security architecture and diagnostic issues.
Progent's online technical support engineers offer excellent leverage because they possess the practical experience and have access to the sophisticated tools necessary to resolve the majority of information system problems rapidly. Efficient support lowers direct costs since service calls require minimal chargeable minutes. Remote support also eliminates the cost of sending an engineer to your location. Your company saves additionally in incidental expenses by reducing or eliminating network outages and related costs due to business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced online technical support expertise is especially valuable for organizations that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an alternative.
Progent's pricing model for remote support is structured to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you are billed just for the support that you receive. Unlike many remote service firms, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean model for pricing prevent situations where fast solutions somehow turn into big bills. Progent's skill at handling technical issues efficiently means your business saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered a collection of optimized tools and field-proven methodologies which permit the maximum level of efficiency for online help and troubleshooting for IT networks of all sizes. Progent offers safe VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the experts of Progent's online support team to interface to your system remotely without compromising system security.
Progent's advanced service database application keeps thorough histories for the service that Progent's customers have been provided. Progent's staff consultants have access to the history of assistance provided to every client by every Progent engineer. This database of trouble tickets and responses is structured as a conveniently exploitable proprietary database that allows Progent's online support experts to communicate their knowledge with the whole team to make sure that the quality of Progent's support grows daily. Progent's extensive list of certifications and working relationships with key technology companies such as Cisco and Microsoft open up additional vast technical knowledge bases and permit priority response from manufacturers' internal engineering staff so Progent's remote consulting experts can determine the most efficient resolutions promptly.
Remote technical support services offered by Progent to businesses in Cincinnati Ohio include:
Certified Windows Expertise
Progent's Microsoft-expert online support professionals offer computer system repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can help your company with a broad variety of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Access Programming,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad range of affordable PC desktop support services to help your company to deploy, configure, troubleshoot, and administer workstations and notebooks based on Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 integration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the management of your PCs along with your web-facing mobile devices.
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE certification is the premier accreditation for network professionals, and validates a person's network technology knowledge at the expert level. CCIEs know how to handle the most challenging problems occurring in network design, integration, management, protection, and repair. CCIEs operate with the highest priority with Cisco's in-house support staff in isolating problems with IOS network administration utilities and coming up with workarounds or identifying software patches. Cisco CCIEs provide exceptional value since their depth of experience permits them to solve problems rapidly. In typical cases, less experienced consultants can struggle for hours or days with the same tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE consultants can connect to your computer system by means of sophisticated on-line troubleshooting technology in order to provide efficient, secure, and economical diagnosis and repair.
Cincinnati region Contact Information:
Progent offers consulting services and onsite technical support throughout Cincinnati and the surrounding metro areas.
Progent locations in Cincinnati region
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
|| 3960 Southeastern Avenue
Indianapolis, IN 46204
||Indianapolis Network Support Services
||Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
||Lexington-Fayette Network Support Services
||1229 S Shelby St
Louisville, KY 40203
||Louisville Network Support Services
Progent's CCIEs can provide expertise in all of Cisco's top-selling selection of infrastructure products. Cisco technology consulting provided by Progent includes ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support, Cisco Nexus switch support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP phones and IP video phones support and wireless VoIP phones configuration, Cisco Meraki wireless access point planning and set up, Cisco Aironet APs planning and integration help, Cisco WiFi controllers support Services, Cisco VPN and Network Security Setup and troubleshooting assistance, and SIP and CUBE integration solutions for SIP trunks and CUBE integration consulting. Progent can also provide remote and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of security solutions that can enhance the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or help your company to clean up quickly following a damaging breach. Security consulting services offered by Progent include: comprehensive data security and compliance audits utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick cleanup after virus and worm assaults; configuring firewalls; designing safe techniques for off-site and mobile access; protecting your email infrastructure against spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers expert online consulting to help businesses of any size connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that seamlessly combine on-premises IT assets along with public clouds. To help you to incorporate public cloud services with networks, Progent can provide a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud integration expertise. Progent has more than 20 years of background providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for restoring services rapidly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, updates and patches and can produce audit reports to confirm full service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and maintain a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver high uptime, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high level of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide phone-based consulting services to cover a broad array of computer technologies such as system infrastructure, email systems, system and process security, plus UNIX and Microsoft Windows integration. For server consolidation and easy administration in networks that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also help with transitioning from legacy systems to MS Windows or Linux-based environments. Progent's group-based approach to resolving technical problems enables quick escalation, when required, to engineers with appropriate expertise to tackle challenging scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can provide urgent remote assistance diagnosing anomalies affecting UNIX/Linux networks based on popular derivatives of UNIX such as:
Apple Mac OS X
Silicon Graphics IRIX
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate managed services designed to allow small and medium-size businesses to utilize the same best-of-breed technology deployed by many of the industry's leading corporations. Progent's ProSight series of IT management outsourcing services addresses all key areas of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the complete threat lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup processes and allows rapid recovery of critical files, apps and VMs that have become lost or damaged as a result of hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to provide web-based management and world-class security for your email traffic. The powerful structure of Email Guard combines cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map, monitor, optimize and debug their networking hardware such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management activities, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your Progent consultant so all looming problems can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can save as much as half of time spent searching for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with data security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's preparedness either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup/recovery system that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent offers the services of seasoned online consulting experts for contract IT programs. Progent's rates for longer-term development or consulting projects are determined according to the level of expertise of the engineers involved. Progent's experience with these special fields of computer technology enables clients to execute major projects within budget and on time. Progent's project-based online engineering solutions include:
How Your Cincinnati Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center programs for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all aspects of online desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve the most problems.
Progent's Call Center consulting support can aid you in establishing an efficient new Call Center or improving your established organization, evaluating or enhancing Call Center application software to address the unique needs of your company, or adding occasional phone support personnel to work with your internal Call Center group to handle high-demand events such as software transitions, mass updates, or installing brand new applications.
Progent's Help Desk staff of veteran information technology consultants provides your customers in Cincinnati Ohio quick assistance from an efficient network service resource with extensive experience offering phone help and online diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk recognition as a solid driver of business performance, and Progent's target is to solve and not just annotate IT issues.
- Applications Services: Training, Customization, and Integration
Progent's Applications Experts staff provides phone-based professional consulting support and education in specific business application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, custom development, and training for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's consulting, custom programming, and training services, go to Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Cincinnati Ohio remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to fit your business so your IT support is proactive rather than reactive. By spotting looming trouble spots before they result in network outages, system monitoring can head off inconvenient and costly network breakdowns. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Windows systems, or networks that support a mix of operating systems.
To contact Progent about urgent online support with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Cincinnati Ohio, Progent's phone-based network support engineers can deliver professional and economical system support the instant your company requires it. More than a decade of offering online technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine online connectivity tools to fix IT problems quickly while eliminating the expense and lost time associated with in-person support calls.
Even if your Cincinnati office relies on a local independent consultant or maintains an in-house organization that can deal with common computer issues, Progentís Microsoft certified consultants can still offer an easy and seamless virtual expansion of your local resources for situations when your usual IT support personnel either don't have the time or the experience to deal with unexpected network crises or particularly tough integration problems.
Features of Progent's Remote Network Support for Cincinnati Ohio
Progent's phone help, Internet-based repair, network security expertise, and system management services give businesses in Cincinnati Ohio unparalleled leverage for your IT budget. Whether you require occasional telephone help and Internet-based troubleshooting or ongoing Help Desk services and system administration, Progent's experts can provide your company world class network support while allowing you to eliminate the cost and administration overhead of maintaining a full-service in-house IT staff. Key features of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to companies in Cincinnati Ohio and is also ideal for networks in geographic areas that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has the use of a broad selection of Microsoft support utilities, technical databases, and continuing education.
- Per Minute Rates to Reduce Expenses
Progent provides online help on a per-minute basis, so you pay only for the services you receive. Progent has no minimum fee for phone support and imposes no ongoing retainer for support services provided during normal business hours. This protects you from paying big bills for simple repairs.
- Access to Cisco Network Architecture Experts
Progent's registered experts for Cisco offers help from on-staff professionals who have skill in planning, implementing, and supporting networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, reliable, and secure connectivity for local and remote networking.
- Application Specialists Team
Progent's basic consulting services include system integration, MS Exchange expertise, system security design, and Help Desk sharing services. Progent's Experts group can provide in-depth consulting expertise in specific business applications. Help offered by the Application Experts Team includes:
Microsoft Dynamics GP Support and Customization
Microsoft Office Project and Project Online Expertise
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Training
Power BI Solutions
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Design, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Management Support and Application Development
MySQL Management and Application Development
Apple Mac Support
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a convenient centralized source for IT generalists and application experts, Progent can deliver fast, inexpensive, and thorough information technology solutions that meet the specific needs of your business.
- State of the Art Online Access Software
Protected remote connectivity permits Progent's service professionals to observe exactly what your customers see. This makes it easier to find quick solutions to problems that could otherwise require an expensive personal visit. Sophisticated remote connectivity software and expert engineers together enable Progent to repair most IT issues quickly and affordably. Progent is an industry leader in offsite troubleshooting and automated network monitoring.
- Support for Leading VPN Products
Progent supports safe Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without compromising network security.
- 24x7 Support for High Network Availability
For companies with mission-critical applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this offering can help ensure high network uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are designed especially for budget-constrained companies whose clients need immediate recourse to a Help Desk service with effective phone support and complete escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of IT expertise, fine tuned support tools, and familiarity with corporate IT allow companies to escape the limitations of excessive reliance on smaller service organizations, individual freelance service providers, or limited internal resources.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Network Support from Progent?
- Certified Expertise in Microsoft's Full Range of Server Platforms
Progent can provide in-depth expertise for Microsoftís leading server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support, Windows Server 2008 R2 expertise, Microsoft Windows 2003 upgrades, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 Server migration, Exchange 2013 consulting, Microsoft Exchange 2010 Server support, Microsoft Exchange 2007 Server and Exchange 2003 Server moves, plus Microsoft SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for online support and on-premises visits per minute. As a result, you are invoiced exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no startup fee and asks no monthly commitment for services provided during normal business hours. Many support firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast fixes so you will not be tempted to allow minor problems to stay unaddressed.
- Complete Records of IT Services
Progent has created a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or local support organizations who provide scant documentation or details of services performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service documentation transmitted by each consultant to each client. The discipline of detailing and organizing service activity allows more efficient support and eliminates a variety of common misfortunes such as when a support client is virtually held captive to a consultant who wonít let go of vital service information.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to provide 24x7 system monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating potential problems before they result in lost productivity, system monitoring can save your IT network from painful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.