Fast and Affordable Online Help for Cincinnati Ohio Computer Systems
For organizations in Cincinnati Ohio, Progent offers online help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online support to companies in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to solve complex networking problems, as well as the assistance of CISA and CISSP-accredited security consultants to handle advanced security architecture and diagnostic issues.
Progent's remote technical support experts provide excellent leverage due to the fact that they possess the real-world background and have access to the sophisticated technology required to resolve most information system issues rapidly. Efficient support reduces immediate costs because solutions use up minimal billable minutes. Online support also avoids the cost of dispatching a consultant to your location. Your organization benefits additionally with incidental expenses by minimizing or avoiding system downtime and related costs resulting from business discontinuity, upset clients, idle employees, and de-focused management. Progent's extensive online consulting experience is particularly important for businesses that rely on public clouds for critical infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an alternative.
Progent's pricing model for online support is structured to stretch your network support dollar. Progent bills by the minute for phone consulting, so you pay only for the support that you receive. In contrast to typical online support firms, Progent imposes no service activation fee or minimum job duration. Progent's one-minute billing unit and simple policy for billing eliminate situations where fast repairs manage to end up as large bills. Progent's penchant for solving problems efficiently means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered an arsenal of customized technologies and proven processes which promote the maximum level of effectiveness for online engineering help and repair for computer systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the experts of Progent's remote service group to access your environment without breaching corporate security.
Progent's proven technical support reporting application stores detailed documentation for all support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the records of all help delivered to each client by any engineer. This history of trouble tickets and solutions is organized as an easily retrievable proprietary knowledge base that permits Progent's online technical engineers to share their experiences with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and close relationships with important industry leaders such as Cisco and Microsoft make available other vast technical support knowledge bases and allow fast response from vendors' in-house engineering staff so Progent's remote consulting specialists can come up with the most efficient solutions quickly.
Online technical services offered by Progent to customers in Cincinnati Ohio include:
Certified MS Windows Support
Progent's Microsoft-premier online support experts offer computer system problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help your company with a wide range of technology support services such as Microsoft Windows Server 2022 planning and migration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams migration expertise, Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Office Access Application Development,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of cost-effective PC desktop services to assist you business to install, configure, troubleshoot, and manage workstations and laptops based on Windows. Progent's desktop support services cover areas such as offering Windows 11 planning and migration support and Windows 10 integration consulting, as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the management of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the premier accreditation for network consultants, and indicates a consultant's networking skills at the master level. Cisco-qualified CCIEs can resolve even the most complex challenges encountered in network design, integration, administration, protection, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or locating software patches. CCIEs offer excellent value because their broad expertise allows them to solve problems quickly. In many instances, less seasoned engineers can wrestle for many hours or days with identical problems that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can interface to your network using the latest remote support tools to perform fast, secure, and affordable analysis and remediation.
Cincinnati region Contact Information:
Progent offers consulting services and onsite technical support throughout Cincinnati and the surrounding metro areas.
Progent locations in Cincinnati region
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
|| 3960 Southeastern Avenue
Indianapolis, IN 46204
||Indianapolis Network Support Services
||Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
||Lexington-Fayette Network Support Services
||1229 S Shelby St
Louisville, KY 40203
||Louisville Network Support Services
Progent's CCIEs can provide consulting for the entire range of Cisco's industry-leading family of infrastructure devices. Cisco networking expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch support, Cisco Nexus switch support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP planning and set up, Cisco Aironet Access Points engineering expertise, Cisco wireless controllers consulting, Cisco VPN and Security Setup and troubleshooting services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers remote and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of system protection solutions that can improve the safety of your Microsoft Windows, macOS and OS X, or Linux network against attacks or help you to recuperate quickly after a serious breach. Security solutions offered by Progent cover comprehensive network security assessment using tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Hydra; fast cleanup after virus and worm assaults; installing firewalls; designing safe mechanisms for off-site and mobile connectivity; securing your email system against viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide advanced online consulting to help businesses of all sizes integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that seamlessly combine local resources as well as public clouds. To assist you to integrate cloud services with networks, Progent offers a range of cloud integration support services that include Microsoft 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for recovering applications and services rapidly following an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also supports non-intrusive testing for site recovery, upgrades and fixes and can produce audit reports to verify complete service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide maximum availability, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high degree of automation regardless of the physical components making up the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer phone-based consulting services to address a wide spectrum of information technologies including system infrastructure, messaging solutions, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and easy administration in networks that incorporate Linux with Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with migration from older applications to Microsoft Windows or Linux-powered environments. Progent's group-based approach to solving technical issues promotes fast escalation, if necessary, to engineers with appropriate expertise to handle complex situations. This expedites repair of critical problems, reduces network downtime, and lowers support costs.
Major Linux variants for which Progent offers expertise include:
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate services intended to allow small and medium-size organizations to utilize the same best-of-breed IT solutions used by some of the industry's top enterprises. The ProSight portfolio of outsourced network management services covers all key aspects of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching AV products. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the entire malware attack progression including blocking, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with leading backup/restore technology companies to create ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS services automate and track your data backup operations and allow transparent backup and fast recovery of important files, applications, images, and VMs. ProSight DPS helps your business avoid data loss resulting from equipment failures, natural disasters, fire, malware like ransomware, human mistakes, malicious employees, or application glitches. Managed services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these managed backup services are most appropriate for your network.
- Patch Management: Patch Management Services
Progent's support services for software and firmware patch management offer businesses of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving information network. In addition to optimizing the protection and reliability of your IT environment, Progent's patch management services allow your IT staff to focus on line-of-business projects and tasks that deliver the highest business value from your network. Find out more about Progent's software/firmware update management support services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity verification on Apple iOS, Android, and other out-of-band devices. With 2FA, whenever you log into a protected application and give your password you are asked to confirm your identity on a unit that only you have and that uses a separate network channel. A wide selection of out-of-band devices can be utilized as this added form of authentication including a smartphone or watch, a hardware token, a landline telephone, etc. You can register multiple verification devices. To learn more about Duo two-factor identity validation services, go to Duo MFA two-factor authentication services.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing line of real-time and in-depth reporting tools designed to work with the leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues like spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to provide centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating complex management processes, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that need critical updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT personnel and your Progent consultant so that any looming issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with data security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's preparedness to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup environment that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for special information technology projects. Progent's charges for longer-term development or consulting projects are set based on the level of expertise of the consultants involved. Progent's experience with these special areas of information technology allows customers to complete critical initiatives within budget and on time. Progent's project-based remote consulting services include:
How Your Cincinnati Business Can Contact Progent's Online Support Experts
Help Desk Support
Progent's Help Desk Call Center service options for organizations with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all facets of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle challenging issues.
Progent's Help Desk Call Center consulting expertise can assist you in creating an efficient new Help Desk or improving your established organization, identifying or enhancing Help Desk Call Center application software to handle the special needs of your company, or providing occasional phone support personnel to supplement your existing Call Center group during high-demand situations such as software migrations, major upgrades, or rolling out new business software.
Progent's Help Desk Call Center staff of seasoned information technology professionals gives your computer users in Cincinnati Ohio instant assistance from an efficient network service resource with extensive background offering telephone-based consulting and remote repair service for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk Call Center the reputation as a significant driver of business efficiency, and Progent's intent is to resolve rather than simply record IT problems.
- Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Consulting staff can supply online professional consulting support and education in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, programming, and training for familiar Microsoft business applications such as CRM, Project, Microsoft 365 Word, and Office Excel. To read additional information on Progent's consulting, programming, and training services, refer to Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
System Center centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts can provide advanced remote and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of Microsoft System Center2, expand or tune your current one, migrate smoothly from a prior release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent offers organizations in Cincinnati Ohio remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can adapt Operations Manager to suit your environment so that your IT support is proactive rather than reactive. By anticipating potential problems before they result in network outages, system monitoring can ward off inconvenient and costly service breakdowns. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems that incorporate a mix of operating systems.
To get in touch with Progent about emergency remote assistance with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or see Contact Progent.
For offices and startups in Cincinnati Ohio, Progent's phone-based computer support engineers are ready to deliver effective and affordable IT support whenever your company requires it. Over two decades of offering online tech support has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity tools to solve IT problems rapidly while eliminating the expense and lost productivity that comes with on-premises service calls.
Even if your Cincinnati organization works with a regular freelance support technician or employs a full time organization that can deal with day-to-day computer problems, Progent's Microsoft and Cisco certified engineers can provide an easy and seamless virtual expansion of your local resources in cases when your usual IT support personnel either lack the bandwidth or the experience to handle unexpected system crises or especially tough integration projects.
Details of Progent's Online Computer Support for Cincinnati Ohio
Progent's online support, remote troubleshooting, system security expertise, and system administration services offer companies in Cincinnati Ohio the greatest leverage for your IT investment. Whether you require one-time phone help and remote troubleshooting or full-time Help Desk support and network management, Progent's professionals can deliver your office enterprise-level network support while allowing you to eliminate the cost and administration overhead of carrying a large in-house IT staff. Key features of Progent's online help program include:
- Fast Telephone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to businesses in Cincinnati Ohio and is also ideal for networks in geographic areas that have a limited supply of consultants with proven experience supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the use of a broad range of Microsoft support tools, technical information, and on-going training.
- Per Minute Billing to Minimize Costs
Progent offers remote support on a by-the-minute basis, so you are billed only for the support you receive. Progent has no minimum charge for online support and imposes no periodic retainer for services delivered during normal working hours. This saves you from paying big bills for routine repairs.
- Availability of Cisco Certified Network Design Experts
Progent's certified experts for Cisco offers access to authorized specialists who have experience in designing, deploying, and managing networking solutions powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you build high-speed, high-availability, and secure connectivity for local and remote networking.
- Application Experts Consulting
Progent's core support offerings include system integration, Microsoft Exchange consulting, network security design, and Help Desk sharing services. Progent's Application Experts group offers in-depth consulting support for specific application areas. Help offered by the Application Experts Group covers:
Dynamics GP/Great Plains Support and Programming
Microsoft Project Expertise
Office 365 solutions support
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Programming, and SQL Server 2014 Application Development and Debugging
Oracle DBA Services and Software Programming
MySQL Management Support and Application Development
Apple Macintosh Consulting
Amazon Marketplace Web Service Software Design and Programming
By offering a full service one-stop resource for IT generalists and application experts, Progent is able to tailor fast, affordable, and thorough IT solutions that align with the specific needs of your company.
- Sophisticated Online Connectivity Software
Protected online access permits Progent's service professionals to see precisely what your users see. This makes it easier to produce fast fixes to issues that might otherwise demand a costly personal visit. Sophisticated remote access software and expert technicians together enable Progent to resolve most network problems rapidly and affordably. Progent is an industry leader in offsite support and automated system tracking.
- Support for Popular VPN Products
Progent supports secure Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- 24-hour Support for Maximum System Availability
For organizations with line-of-business applications, Progent offers optional round-the-clock remote support services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure maximum system availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are intended specifically for budget-constrained offices whose clients need instant recourse to a Help Desk service with expert phone support and full escalation capability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of technical experience, refined remote support software, and familiarity with corporate IT enable businesses to avoid the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.
Progent adds value by offering:
How Does Our Company Begin Receiving Remote Computer Support from Progent?
- Certified Expertise in Microsoft's Entire Range of Servers
Progent offers world-class expertise for Microsoft's leading server platforms with services such as Microsoft Windows Server 2022 planning and integration services, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration help, Microsoft Windows Server 2008 support, Microsoft Windows 2003 Server maintenance, MS Exchange 2019 Server integration, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting, Microsoft Exchange Server 2010 support, Exchange Server 2007 and Exchange Server 2003 moves, plus Microsoft SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for online service and in-person visits per minute. Consequently, you are billed exclusively for received support. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no service activation fee and asks no monthly commitment for support services delivered during normal working hours. Many support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with big invoices for quick solutions so you won't be forced to allow less critical problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their comfort zone, Progent is able to focus on delivering high-value skills where Progent has little competition. Businesses who utilize trusted freelance consultants or who maintain internal IT staffs benefit when Progent transfers knowledge about new technology and tested processes to make their networks more robust, protected, and efficient.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few support companies to provide round-the-clock system monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By anticipating possible problems before they cause lost productivity, system monitoring can keep your information network from stressful and costly service disruptions.
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.