Fast and Affordable Remote Troubleshooting for Cincinnati Ohio Computer Systems
Urgent Phone Technical Support for Cincinnati SystemsFor organizations in Cincinnati Ohio, Progent offers online technical support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided remote support to companies in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, plus the services of CISA and CISSP-qualified cybersecurity experts to help with advanced security architecture and diagnostic issues.

Progent's online technical support engineers provide exceptional leverage because they have the practical experience and have access to the advanced tools needed to resolve the majority of information system problems rapidly. This lowers immediate expenses since solutions use up minimal chargeable minutes. Online support also avoids the expense of dispatching a consultant to your office. Your company benefits additionally with indirect costs by minimizing or avoiding system outages and associated losses due to business disruption, disgruntled clients, unproductive employees, and de-focused executives. Progent's extensive remote consulting experience is particularly valuable for organizations that depend on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an option.

Progent's billing policy for remote help is designed to leverage your network support dollar. Progent bills by the minute for telephone-based assistance, so you are invoiced exclusively for the services that you receive. In contrast to typical remote support firms, Progent asks for no startup fee or minimum payments. Progent's per-minute billing unit and clean policy for pricing avoid situations where quick repairs manage to end up as major bills. Progent's skill at disposing of technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a set of customized tools and field-proven methodologies which allow the highest degree of effectiveness for online technical support and repair for computer networks of any size. Progent's online support team can link to your company's network without violating network security.

Progent's proven customer support reporting system maintains comprehensive histories describing all service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the specifics of all help provided to each Progent customer by any consultant. This archive of anomalies and fixes is organized as a quickly exploitable internal database that enables Progent's remote support experts to communicate their experiences company-wide to make sure that the efficiency of Progent's support services improves over time. Progent's extensive list of accreditations and working relationships with important industry leaders including Cisco and Microsoft make available other vast technical support knowledge bases and allow fast response from vendors' internal support staff with the result that Progent's online service specialists can arrive at the best solutions promptly.

Remote technical services available from Progent to customers in Cincinnati Ohio include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate services intended to enable small and mid-size organizations to utilize the same best-of-breed IT solutions used by many of the world's leading enterprises. The ProSight line of IT management outsourcing services covers all critical aspects of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning technology to defend endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with legal and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup technology companies to produce ProSight Data Protection Services, a family of offerings that provide backup-as-a-service. ProSight DPS services automate and track your data backup operations and allow transparent backup and rapid restoration of important files/folders, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss caused by equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, human error, malicious insiders, or software glitches. Managed backup services in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these managed backup services are most appropriate for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide organizations of all sizes a flexible and cost-effective alternative for assessing, testing, scheduling, implementing, and tracking updates to your dynamic information network. Besides optimizing the security and functionality of your computer network, Progent's patch management services free up time for your IT staff to focus on more strategic projects and activities that derive maximum business value from your network. Learn more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA managed services utilize Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity verification with Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, when you sign into a protected application and give your password you are requested to verify who you are on a unit that only you have and that uses a different ("out-of-band") network channel. A broad range of devices can be used as this added means of ID validation such as a smartphone or wearable, a hardware token, a landline telephone, etc. You can register multiple verification devices. To learn more about ProSight Duo two-factor identity validation services, go to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of real-time and in-depth management reporting utilities created to work with the top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to provide web-based management and world-class protection for your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating appliances that require important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management personnel and your Progent engineering consultant so any looming problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with information security regulations, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance expert. The interview is intended to help evaluate your organization's preparedness either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your existing cybersecurity posture and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special IT programs. Billing rates for longer-term development or consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these special fields of information technology allows clients to execute critical initiatives economically and on schedule. Progent's special online engineering solutions include:

  • Help Desk Support
    Progent's Help Desk support programs for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all facets of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Help Desk Co-management services allow your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced support solution based on the leading PSA platform for managing service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Call Center staff of experienced information technology experts offers your clients in Cincinnati Ohio rapid access to a dependable technical support resource with substantial background offering telephone-based support and remote repair service for networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Call Center perception as a solid driver of business productivity, and Progent's intent is to resolve instead of merely track IT problems.

  • Business Applications Services: Education, Custom Development, and Integration
    Progent's Applications Consulting Group can supply online advanced engineering support and training in specific application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and education for Microsoft business applications including Microsoft CRM, MS Project, Microsoft 365 Word, and Office Excel. To learn more concerning Progent's consulting, custom development, and training offerings, refer to Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class remote and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of System Center2, expand or tune an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers companies in Cincinnati Ohio remote hybrid network monitoring and reporting by providing System Center Operations Manager expertise. Progent can customize Operations Manager to suit your business so your computer support is proactive rather than reactive. By spotting possible problems before they cause downtime, proactive monitoring can ward off inconvenient and costly service breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or networks that incorporate multiple platforms.
How Your Cincinnati Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent remote expertise with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Cincinnati Ohio, Progent's phone-based computer support engineers can provide professional and economical IT help whenever your business requires it. More than 20 years of delivering online tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to refine online connectivity technology to solve computer problems quickly while avoiding the cost and lost productivity that comes with in-person support calls.

Even if your Cincinnati company deals with a local freelance support technician or maintains a full time IT staff that can handle day-to-day network issues, Progent's Microsoft and Cisco certified consultants can offer a convenient and transparent virtual extension of your local resources in cases when your usual service personnel either lack the bandwidth or the knowledge to deal with sudden system emergencies or particularly challenging integration projects.

Details of Progent's Online Network Services for Cincinnati Ohio
Progent's online help, Internet-based troubleshooting, system security expertise, and network administration services give offices in Cincinnati Ohio unparalleled leverage for your IT budget. Whether you require occasional telephone support and Internet-based troubleshooting or full-time Help Desk call center support and system management, Progent's experts can deliver your company world class network support while allowing you to eliminate the expense and hassle of carrying a full-service in-house IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of technical experience, fine tuned support tools, and familiarity with corporate IT allow companies to escape the pitfalls of excessive reliance on smaller consulting organizations, independent freelance service providers, or limited internal IT help.

Progent stands out by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world professional background, in the trenches of network support, performing a broad range of technical tasks for a large mix of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support personnel. This guarantees that you get not just world-class IT capability, but also a support engineer with proven methods for applying computer knowledge to solve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online service and in-person visits per minute. As a result, you are invoiced just for received services. Progent does not impose a more expensive rate for off-hours or emergency support, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and requires no monthly commitment for support services delivered during regular working hours. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for fast repairs so you won't be forced to permit simple problems to fester.

  • Complete Records of Delivered Services
    Progent has developed a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or local service firms who provide scant documentation or specifics of tasks done, each service provided by Progent is tracked by full documentation. Every Progent consultant has use of the support documentation sent by every staff member to each client. The practice of detailing and archiving service records results in more efficient support and eliminates a slew of typical misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release vital service information.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few support companies to provide round-the-clock network tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory rather than reactive. By revealing possible problems before they cause downtime, system monitoring can keep your IT network from stressful and costly availability losses.
How Does Our Company Begin Getting Remote Computer Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.



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    Microsoft Windows 2003 Consulting Services

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    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis technology by SentinelOne to guard endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the entire malware attack lifecycle including filtering, identification, containment, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats.

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    Progent offers online and onsite configuration, upgrade, application development, reporting for Dynamics Business Central/Navision.

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    Progent can help you to evaluate the wealth of subscription plans offered with Microsoft 365, previously called Office 365, and configure your network with Microsoft 365 so you realize top business value. Progent offers expertise with multi-platform environments that include Windows, macOS or OS X, and Linux software. Progent can also assist you to build and maintain hybrid networks that seamlessly integrate local and cloud products and services.

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    Progent can help your organization in any phase of your migration to Exchange 2019 such as deploying Windows Server 2019 for hosting Exchange; planning high availability architecture for a local, cloud-based or hybrid environment; moving mailboxes; designing and implementing Windows Hyper-V; configuring hardware load balancing (HLB); configuring DAG groups with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail; setting up collaboration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft 365 and setting up Outlook.

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    Progent's certified wireless networking experts can assist organizations of any size to plan, deploy, administer and troubleshoot Cisco Aironet Wi-Fi access point solutions to provide the throughput, range, density, scale, security compliance and ease of management required for transparent connectivity between wireless and wired networks. Progent can provide efficient remote and on-premises consulting services for legacy and current 802.11ac Aironet APs and Progent can assist your business design and manage wireless solutions that include indoor and outdoor/industrial Aironet APs.

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    Progent's seasoned ransomware recovery consultants can help you to rebuild a network damaged by a ransomware cryptoworm such as Ryuk, WannaCry, Hermes, or MongoLock.

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    Progent is seeking a variety of on-staff workers such as solutions-driven MCSEs; system consultants who have Cisco CCDP or CCIE credentials; and consultants for advanced network architecture with experience in mobile connectivity, wireless networking, non-stop environments, business continuity planning, data preservation, and virtual servers. Progent is also seeking desktop support experts, remote service specialists, and CISSP or CISA certified security professionals. We are also seeking veteran managers who can operate efficiently in Progent's high-growth, virtual office model. Progent contracts independent consultants with proven expertise and working experience in high-demand information technology topics beyond Progent's main technical concentration. Our Experts Team employs freelance consultants who offer consulting and programming support for strategic solutions such as MRP, Enterprise Resource Planning, or Customer Relationship Management; have in-depth knowledge of popular platforms such as Linux derivatives, Macintosh, or Solaris, or offer world-class skills in technologies such as telecom, web design, EDI, eCommerce, or dbm programming. Independent contractors certified by us coordinate with our staff consultants to deliver end-to-end solutions for small and midsize business networks.

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    Amazon Marketplace Web Service is a collection of APIs that enables Amazon sellers to improve the efficiency of their operations by automating key sales functions including listings, orders, shipments, fulfillment, and finances. By leveraging Amazon's vast online selling environment and automating their sales, merchants can broaden their market, lower their cost of sales, accelerate reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service consultants can collaborate with your development staff and provide programming, workflow integration, project management support, and training so you can cut development time and get to market quickly.

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    • Hybrid cloud solutions Specialist
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    Progent can help you to plan and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that utilize on-premises resources along with one or more cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud integration services that include Azure enterprise hybrid cloud planning and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has 20 years of experience delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.

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    Progent's service specialists in Apple OS X and Windows technology can help you integrate Mac and Windows computers into seamless environments with full sharing and workgroup support. Enabling efficient cooperation among a variety of servers and workstations powered by Mac OS and Microsoft Windows requires extensive knowledge of and experience with Mac and Windows technology. Progent's background in Microsoft and Macintosh service makes it possible to offer expert support to businesses that rely on these platforms to keep their competitive edge. Progent's consultants can also assist you to integrate Apple's iPhones and iPads to operate with smoothly with your Windows network.

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    Progent can provide affordable remote access to a certified Oracle database administration expert or an Oracle software programmer. Progent offers comprehensive DBA services for all versions of Oracle including 10g and 11g and can also assist you to design, create, enhance, or troubleshoot Oracle applications written with SQL and PL/SQL stored procedure programming language. Progent also offers support for Streams replication technologies and Oracle Database Resource Manage.

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    For Windows desktop and application virtualization, Progent can provide the expertise of a Citrix-certified XenDesktop consultant who can assist you to plan a XenDesktop solution that improves the business impact of your information network; configure XenDesktop software with your servers, end-user devices, and peripherals; upgrade your existing desktop virtualization software to current versions of XenDesktop; and provide advanced online technical support. Progent can also instruct your network managers to adhere to industry leading practices to maintain XenDesktop efficiently.

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    • Consultant Knowledge Transfer
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    Progent is committed to information transfer from Progent's support experts to customers. By educating customers to deal with technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent has few competitors. Small companies who utilize trusted independent consultants or who employ in-house support staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more robust, protected, and efficient.

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    Progent's Juniper-authorized network consultants can help your company to design and implement Juniper Firewall and VPN technology, optimize and troubleshoot your infrastructure, and migrate efficiently from outdated equipment to the latest releases. Progent's Junos OS consultants can also provide expertise with Juniper's flagship network operating system to enable your business to streamline the management and strengthen the protection of your Juniper VPN appliances and firewalls. Progent also has broad experience supporting Juniper's NetScreen OS and ScreenOS operating system productss and can assist you maintain networks that include a mix of Juniper's OS platforms.

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    Progent has a long background delivering a full-spectrum of remote IT consulting and emergency repair services to local governments and schools across the U.S. Progent is one of the pioneers in providing expert online IT consulting and has provided IT support to clients in every state. Remote support saves travel expenses and resolves problems more quickly than on-premises service calls.

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    For assistance writing, improving, or repairing applications for Microsoft Windows, any version of Linux, or the Web, Progent's expert team of programmers, database architects, and software project managers can ensure you get the job done on time and within your budget. Progent's experienced software programmers can provide affordable and expert online help for projects as simple as creating VBA macros for Excel or as large as developing line-of-business database applications based on Microsoft SQL Server ,Oracle, or MySQL.

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    If you have a company IT system with 10 to 50 desktop clients, Progent's IT outsourcing services free your organization from over-reliance on single independent service provider while giving you affordable and reliable access to enterprise-class technical expertise. By providing network support help when you need it, offering advanced expertise for key technologies, offering value-added services such as 24x7 server monitoring, and charging only for services you receive, Progent gives you an economical solution for maximizing the productivity of your small office network. Progent is the smart way for small businesses to create and support a robust and safe IT system and to have quick access to the experienced help typically restricted to enterprises who are able to afford a large in-house IT organization.

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    • Jabber Voicemail Troubleshooting
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    Progent's Cisco Jabber consultants offer remote or on-premises expertise to help organizations of any size to plan, implement, maintain, update or debug Cisco Jabber solutions and Cisco Unified CM infrastructure. Progent offers in-depth expertise for all the products, technologies and services that go into creating a cohesive Jabber collaboration solution such as Cisco network devices and management tools, Microsoft 365 apps, Windows and Mac desktops, iOS and Android smartphones, SIP interfaces, Wi-Fi systems, security and compliance, cloud computing, telepresence systems, PBX systems, disaster recovery preparedness, and other pieces of a modern collaboration ecosystem.

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