Cincinnati Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Cincinnati Metro Area.

Cincinnati Onsite IT Consulting
Progent locations in the Cincinnati Metro Area

City Street Address Contact Information
Cincinnati, OH 250 East 5th Street
15th Floor
Cincinnati, Ohio 45202
Sales Phone: 513-808-9721

Link: Cincinnati Network Support Services

Immediate Remote Technical Support for Cincinnati Computer Systems
Urgent Remote Consulting for Cincinnati SystemsFor businesses located in Cincinnati or anywhere in the state of Ohio, Progent offers remote technical support for information systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to handle challenging networking problems, as well as the assistance of CISSP-certified cybersecurity consultants to handle advanced security architecture and diagnostic issues.

Progent's remote technical support engineers provide excellent leverage due to the fact that they possess the real-world background and have access to the advanced technology necessary to solve most network issues quickly. This reduces direct costs because service calls accumulate minimal chargeable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your organization saves additionally with indirect costs by reducing or eliminating system outages and associated losses resulting from business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's advanced remote technical support experience is especially helpful in environments that are dependent on public clouds for critical network infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's pricing policy for online help is designed to stretch your network support dollar. Progent charges by the minute for phone assistance, so you pay just for the support that you actually get. Unlike many online support firms, Progent requires no startup fee or minimum fees. Progent's per-minute billing unit and clean model for billing eliminate situations where quick solutions manage to end up as large tabs. Progent's penchant for solving technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an arsenal of optimized tools and field-proven methodologies which allow the highest level of efficiency for remote technical support and troubleshooting for information networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the staff of Progent's Technical Response Center to link to your network remotely without breaching corporate security.

Progent's proven customer support database application maintains extensive documentation describing all support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the specifics of assistance delivered to each Progent customer by any engineer. This database of issues and solutions is structured as a readily searchable support knowledge base that permits Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's high-level certifications and working associations with key industry leaders such as Cisco and Microsoft open up additional vast support knowledge bases and allow quick access to vendors' internal support staff with the result that Progent's remote service specialists can arrive at the most efficient resolutions in the least time.

Remote technical services provided by Progent to companies in Cincinnati and anywhere in the state of Ohio include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate services designed to allow small and mid-size organizations to benefit from the same advanced IT solutions deployed by many of the world's leading corporations. Progent's ProSight portfolio of outsourced network management services addresses all key facets of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the complete threat lifecycle including filtering, identification, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital files, applications and VMs that have become lost or damaged due to component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security companies to provide web-based control and comprehensive security for your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their networking appliances like routers, firewalls, and load balancers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that need important updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system running efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management staff and your Progent consultant so all looming problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your core network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security standards, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's ability either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient security and backup/recovery system that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract information technology projects. Progent's rates for ongoing consulting tasks are determined according to the level of expertise of the engineers involved. Progent's background in these important fields of computer technology enables clients to complete major projects within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support alternatives for companies with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk outsourcing support services are designed for companies who lack the budget to support an internal Help Desk Call Center but who require quick communication with an effective Call Center with proficient telephone assistance as well as the technical depth to escalate the most challenging trouble tickets to high-level engineers.

    Progent's Call Center consulting support can assist you in establishing an effective new Help Desk or revamping your established organization, selecting or modifying Help Desk software to address the special needs of your business, or adding occasional phone support personnel to work with your in-house Help Desk Call Center resources to handle high-demand situations like software migrations, mass upgrades, or rolling out new applications.

    Progent's Help Desk Call Center staff of seasoned network experts offers your workers in Cincinnati or anywhere in the state of Ohio fast assistance from an effective technical support group with years of experience delivering telephone-based help and remote troubleshooting for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center perception as a solid enabler of business efficiency, and Progent's policy is to resolve rather than merely document IT issues.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Experts Group offers remote advanced consulting support and education in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and education for Microsoft applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's consulting, custom development, and education offerings, see Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers businesses in Cincinnati, or anywhere in the state of Ohio, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to suit your business so that your computer maintenance is proactive rather than reactive. By uncovering potential issues before they evolve into downtime, system monitoring can head off disruptive and costly network crises. Progent can also use system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or systems that support multiple operating systems.
How Your Cincinnati Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Cincinnati or throughout the state of Ohio, Progent's phone-based network support engineers can provide expert and economical IT support the instant your business needs it. More than 15 years of providing remote repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to repair computer problems quickly while avoiding the expense and lost productivity that comes with on-site service calls.

Even if your Cincinnati organization works with a regular freelance support technician or employs a full time organization that know how to deal with the majority of computer issues, Progentís Microsoft and Cisco certified consultants can provide a convenient and seamless remote extension of your local resources for situations when your usual IT support personnel either don't have the time or the knowledge to resolve sudden network emergencies or particularly challenging integration problems.

Benefits of Progent's IT Support for Organizations in Cincinnati
Progent's remote support services enable your Cincinnati company to realize the benefits of on-call, enterprise-class IT support without the cost of managing an in-house IT staff. Your network will acquire greater business value by being more reliable, efficient, and secure. Advantages to your business include:

  • Seamless remote expansion of your local support resources
    For most businesses in Cincinnati or anywhere in Ohio, nearby computer support resources, whether made up of freelance consultants or an internal maintenance staff, can take care of typical network issues. However, IT crises can occur when local support personnel are overstretched or absent, and some problems may be associated with technology that is beyond the scope of your usual support people. In these instances, Progent's on-call service specialists provide an easy, quick, and budget-friendly way to augment your regular resources and to pass on useful knowledge to improve your ability to resolve future issues locally.

  • Less Reliance on Individual Consultants
    For network maintenance, smaller businesses often depend on individual freelance service providers. Although independent consultants carry less internal costs than big service organizations and can often charge marginally less, they are occasionally overextended, making it difficult to respond rapidly to crisis situations. If a freelance consultant is busy with another client, sick, on a trip, or in training, the absence of reserve personnel may require your company to go without assistance during an emergency. As your company expands, network unavailability and problems with vital applications become more costly. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers a reliable source of reserve support experts to insure your network stays available.

  • Create a Scalable Basis for Seamless Growth
    Organizations often start with an IT architecture implemented on a shoestring budget. Without a proper infrastructure, band-aid fixes can get thrown on top of an unstable foundation. As a network grows, stability and expandability issues can impede the success of the business. Such poorly designed environments need proper assessment, intelligent long-term planning, and wide technical knowledge to evolve to a network infrastructure that can offer the solid foundation to meet critical business requirements and facilitate downstream growth.

  • Work with Solution Providers Instead of Product Sellers
    Smaller offices need advice and technical training to navigate through an increasingly complicated maze of technology options capable of accelerating business success and improving productivity. Businesses hardly need a computer engineer who is trying to earn a commission on a certain vendor's technology. IT support and product sales can result in a situation where the recommended solution is designed around a predetermined technology instead of the true needs of a client. Progent eliminates these conflicts by selling just services rather than products. This allows Progent to align technical expertise with the best needs of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, range of IT experience, fine tuned remote support tools, and familiarity with enterprise networking allow businesses to avoid the limitations associated with excessive dependence on smaller consulting firms, independent freelance consultants, or limited internal resources.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of real-world professional background, at the front lines of network support, executing a wide range of technical tasks for a large array of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting personnel. This guarantees that you get not only world-class technical help, but also a support engineer with field-tested methods for applying computer knowledge to solve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-site visits per minute. Consequently, you pay just for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in areas where Progent provides in-person support, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no minimum charge and asks no retainer for services delivered during normal business hours. Many support organizations impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for fast solutions so you won't be forced to allow simple problems to fester.

  • Complete Records of IT Services
    Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or small support firms who provide minimal documentation or details of tasks done, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support documentation transmitted by each staff member to every client. The discipline of documenting and organizing service records results in more efficient support and eliminates a variety of common problems such as when a support customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock network monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering possible problems before they cause lost productivity, system monitoring can save your information network from stressful and costly service losses.
How Does My Business Start Receiving Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.

© 2002-2019 Progent Corporation. All rights reserved.

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Progentís Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or mid-size business integrate and support Ciscoís security and Virtual Private Network technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are easy to manage and offer the versatility to expand with your growing business needs. Progentís Cisco-certified network consultants support Ciscoís complete family of hardware and software aimed at preventing data pilfering, virus and worm assaults, Denial of Service attacks, and other threats to your information system. Progent can help you deploy Cisco technology to get safe access, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to create a centralized user access control foundation for user authentication, permissions, and accounting from a graphical Web interface.

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Catalyst Switch VSS Online Technical Support
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Progent's Cisco-certified CCIE experts can assist you to set up, manage, update, optimize and debug Catalyst switches. Progent can also assist your business to enhance the security of Catalyst switches and move smoothly from outdated switches to current devices.

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Amazon AWS integration Design
Amazon Web Services enterprise hybrid cloud solutions Programmer

Progent offers cost-effective remote consulting to help companies of any size to integrate Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual machine hosting, Amazon S3 for scalable low-latency storage, and Glacier for value-priced long-term archiving. Progent can help you with every phase of Amazon AWS migration and troubleshooting including needs analysis, readiness evaluation, system design, pilot testing, deployment, administration, performance tuning, software license management, disaster recovery solutions, and security. Progent offers advanced expertise with firewall configuration and VPN technology and can show you how to create cloud-centric or hybrid cloud ecosystems that efficiently incorporate Amazon AWS services. Progent offers occasional support to assist you to resolve complex technical issues or Progent can deliver project management outsourcing services to help you migrate to the Amazon AWS cloud on time and within budget.

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Microsoft Exchange 2013 Outsourcing
Exchange 2013 Voice Mail Consultant

Exchange Server 2013 incorporates significant improvements to the functionality of its predecessor Microsoft Exchange Server 2010 and introduces important innovations plus a redesigned structure. These enhancements favorably impact vital areas including manageability, availability, security, operational costs, collaboration, scalability, performance, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consultants can assist your organization to evaluate the possible business benefits of upgrading to Microsoft Exchange 2013, create a cost-effective test and deployment strategy, and train your IT team to maintain your Microsoft Exchange 2013 environment. Progent also offers affordable online consulting and support and management for Microsoft Exchange Server 2013.

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Consulting for Office 365 Power BI Integration
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Office 365 is Microsoft's extensive suite of productivity applications and cloud-hosted services offered on a subscription basis. Office 365 programs and cloud services are available in a variety of product bundles targeted at markets from students and home offices to global enterprises. Progent offers fast and easy remote access to specialists with expertise in Microsoft, macOS, iOS, and Android platforms. Progent can assist your business to evaluate the many subscription plans offered with Office 365 and integrate your information network with Office 365 in a way that delivers top business value. Progent supports cross-vendor environments that incorporate Windows, macOS, and Linux technology. Progent can also assist your business to create and manage hybrid solutions that seamlessly integrate local and cloud resources.

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64-bit Computing Consultants
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Progentís Microsoft-certified engineers can assist you to update your servers or desktops from 32 to 64 bits. Progent can help your company to calculate the costs and benefits of migrating to 64-bit computing, design an efficient upgrade process that minimizes operational disruptions, and provide economical, expert remote support to aid your company to configure 64-bit operating systems and application programs on your existing hardware.

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Progent is a leader in affordably providing enterprise-class IT help to small businesses. Progent's achievement in addressing the IT service requirements of the historically underserviced small business sector is the cumulative result of key technical and operational breakthroughs that have removed a great deal of the conventional costs out of administering network service, added unprecedented professional skill into the support system, and dramatically accelerated the repair process.

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Microsoft Operations Manager 2000 Help and Support
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Small to mid-sized companies can now get all the benefits of Operations Manager 2007 and also have quick access to Progentís Microsoft and Cisco qualified IT consulting professionals. With Progent's affordably priced network support packages, small and midsize businesses can select a simple Microsoft System Center Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager to provide small business networks enterprise-class availability, security, and performance.

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SQL Server 2000 is a rich, Web-enabled database and data analysis solution that enables the rapid development of a new generation of enterprise-class programs that can give your company a significant competitive edge. SQL Server features built-in support for XML and the ability to query across the Internet and beyond the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 consultants, with an average of more than over 10 years of background supporting Microsoft integration, assures you success in planning, deploying and managing Microsoft SQL Server applications that are well connected with other applications based on Microsoft's .NET environment.

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Windows SharePoint Services Support and Setup
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Progentís Microsoft-certified experts offer small and midsize companies computer consulting, maintenance, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for efficiently connecting people, groups and information. SharePoint Portal Server offers a common spot for your employees or customers to connect to, organize, share and manipulate useful data, files, and software and to interact with other people. It allows faster and better decisions, more effective sharing across groups and more economical business processes. The main goal of SharePoint Server is to bring together, in a relevant way, all of the many sources of information accessible inside and outside an organization. Windows SharePoint Services connect workers, customers, teams and projects with the knowledge theyíve created in a manner that makes data easy to find, retrieve and apply.

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SQL Server 2017 Development Computer Engineer
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Progent's Microsoft-certified SQL Server 2017 experts can help you to evaluate the business benefits of upgrading to SQL Server 2017 and can assist your organization to plan and carry out a cost-effective migration of your current SQL Server environment to any network architecture including onsite, cloud-based, or hybrid. Progent's consultants offer online or on-premises support ranging from on-demand architecture review or troubleshooting to comprehensive project management and co-management to make sure your SQL Server 2017 project is successfully completed on schedule and within budget.

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Citrix Receiver IT Consultant
Citrix XenDesktop VDI Consultants Fort Worth, TX

For desktop and application virtualization, Progent offers the expertise of a Citrix XenDesktop expert who can help your company to design a XenDesktop environment that improves the business impact of your IT network; configure XenDesktop technology with your physical and virtual servers, user devices, and peripherals; migrate your older virtual desktop software to current versions of XenDesktop; and deliver advanced remote troubleshooting. Progent can also train your IT staff to follow best practices to manage XenDesktop effectively.

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Office Excel for Mac Instruction
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Progent offers onsite training designed for people who wish to expand their understanding of the macOS and OS X operating system, Mac computers, or Mac office productivity software including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide specialized group or individual online training for Mac applications.

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Progent's disaster recovery planning and business continuity consultants can help you create a disaster recovery plan to prepare for an IT network disaster. Progent can help you create a comprehensive disaster recovery plan that incorporates scheduled disaster recovery evaluations and testing. Progent's Microsoft and Cisco-certified consultants can also show you how to build an affordable, zero-downtime network solution that takes into account reliability issues covering a broad array of infrastructure technologies and processes.

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Microsoft Windows Server 2012 R2 Clusters Specialists
Windows 2012 R2 Clustering Support Sacramento

Progent's certified failover clustering experts can assist companies of all sizes to evaluate the advantages of utilizing Windows Server 2012 failover clustering technology to build an advanced fault-tolerant/disaster recovery solution, help you to plan and deploy a Windows Server 2012 system, provide online and on-premises consulting services and engineering support for clusters composed of physical servers or virtual machines, and help you to automate the administration of clustered servers.

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Data Protection Manager 2016 Storage Pools Professional Berkeley

System Center 2016 Data Protection Manager provides automatic backup and simplified recovery functions for Microsoft networks. SCDPM 2016 offers application-aware protection for critical workloads like Microsoft SQL Server, Exchange and SharePoint, protects Windows and Linux VMs, works with VMs running on Windows Hyper-V and VMware, and integrates seamlessly with Microsoft Azure for cloud-based backup and recovery. Progent's Microsoft-certified consultants can help organizations of any size to plan, deploy, manage, and troubleshoot an enterprise-wide backup/recovery solution powered by Data Protection Manager 2016. Progent can help you to migrate from a previous version of Data Protection Manager or from an outdated system, and Progent can tune your DPM 2016 environment for on local, colocated, cloud or hybrid deployment models. Progent can provide online or onsite consulting expertise and can deliver as-needed expertise to help you through challenging issues or provide end-to-end project management services to make sure you complete your SCDPM 2016 deployment on schedule and within your budget.

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If you want to revamp your corporate web site, create internal webs for purposes such as human resources or employee education, establish a powerful web presence for a new business, or write line-of-business, data-driven custom web applications, Progent can provide talented and proven web developers. Progent's consultants can also show you how to design and manage a safe, robust server and communications infrastructure, including remote and wireless connectivity, to support your web tools.

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ASA IT Consulting
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Progent's CCIE-certified networking experts can assist your organization to maintain older PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X security appliances. Progent can also assist you to configure, administer, upgrade and troubleshoot Cisco ASA 5500-X firewalls with Firepower Services.

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Microsoft Office SharePoint Server 2007 IT Consultant
Baltimore, MD Microsoft Office SharePoint Server 2010 Consultant

Progentís Microsoft-certified experts offer businesses of any size consulting, troubleshooting, and application development services for SharePoint and SharePoint Online. SharePoint is an enterprise platform that uses web-based technology for efficiently coordinating people, groups and information. SharePoint Server provides a central spot for your workers or clients to access, manage, share and interact with relevant information, documents, and software and to communicate with other people. SharePoint enables quicker and better decisions, more effective access across teams and more streamlined business practices. Windows SharePoint Services connect employees, clients, teams and projects with the information theyíve created in a way that makes data convenient to find, download and re-use. Progent's SharePoint experts can help you to maintain your existing SharePoint environment or migrate to the current version of SharePoint.

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Microsoft Software Update Services Support Outsourcing
SUS Professional Alameda County

Microsoft Windows Server Update Services allows network managers to install and monitor the most recent Microsoft patches and security updates to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft SUS, network support personnel can fully and effortlessly manage the distribution of patches that are published through Microsoft Update to servers and workstations in a company. Progent can assist you with complex details of the initial setup of Microsoft Software Update Services such as planning the Microsoft Software Update Services deployment, configuring client's workstations, establishing the Group Policy parameters, and making sure your Microsoft Windows Server Update Services Group Policy Object is associated with an Active Directory container that makes sense for your network environment.

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Juniper Networks Protection
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Progent's Juniper Networks-certified network engineer can help you to design and deploy Juniper Firewall and VPN platforms, optimize and support your infrastructure, and migrate smoothly from outdated devices to current versions. Progent's Junos OS consultants can also provide support for Juniper's flagship network control software to help your business to simplify the management and strengthen the security of your Juniper VPN appliances firewalls, and routers. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS operating system platforms and can help organizations maintain environments that include a mix of Juniper's software platforms.

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Progent's UNIX family support services offer small companies and developers help with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based technology. Progent can give your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide range of expertise provides you with a convenient single source to show you how to build and manage a protected and robust cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms including RedHat Linux, SuSE Linux, Debian-GNU and Slackware.

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Microsoft Expert Exchange 2016 Collaboration Online Troubleshooting
Engineer for Exchange 2016 Outlook on the web

Progent can assist you in all facets of your upgrade to Exchange Server 2016 including planning high availability (HA) architecture for an on-premises, cloud-based or hybrid environment; licensing requirements for Exchange 2016 Server and Windows Server 2012 R2; migrating mailboxes; Windows Hyper-V strategy; determining storage requirements for your virtual machines (VMs), databases and logs; configuring HLB for fault-tolerant client access services; designing, configuring and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).

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Progent can deliver comprehensive remote consulting for all major technologies common to todayís small company information systems and offers a variety of strategic, as-needed services such as a part-time CIO to offer advanced IT design and budgeting capability, a Call Center for help desk services, 24x7 remote monitoring, spam and email-borne virus protection as a managed service, project management help for critical initiatives like office moves oroperating system upgrades, Cisco-certified consultants for designing fast and robust infrastructure, security engineers to verify data protection and compliance, disaster recovery specialists to help design business continuity strategies, and software programmers to create, enhance, or troubleshoot mission-critical application programs.

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Support for Exchange 2016 In-Place Hold
Online Troubleshooting in Arlington

Progent can assist you in all facets of your upgrade to Microsoft Exchange 2016 such as planning HA architecture for a local, cloud-based or hybrid deployment; CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V strategy; specifying mass storage requirements for your VMs, mailbox databases and log files; setting up hardware load balancing for high-availability client access services; designing, setting up and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing your firewall; creating SSL certs; providing client integration with Office desktop or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).

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Network Engineer for Meraki Switch Redundancy
Emeryville Consulting

Cisco's Meraki family of access and aggregation switches are intended for environments that go from branch offices to large campuses. Progent's Cisco-certified consultants can provide affordable remote expertise to assist your company to plan and deploy an efficient network solution based on Meraki MS switches, simplify network administration with Meraki's cloud-based management tools, set up policies to ensure compliance, develop and test a disaster recovery strategy, and resolve issues related to any facet of your Meraki ecosystem. Progent can also assist you to integrate Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless APs to create a cohesive networking solution.

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Progent uses an enterprise-class support reporting system that stores and formats detailed documentation for all billed services. Unlike many freelance consultants or local service firms who offer scant documentation or specifics of tasks performed, every service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the service documentation sent by every consultant to every client. The discipline of detailing and archiving support activity allows more efficient service and avoids a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to let go of vital service information.

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Our Experts Team offers support in key areas including Macintosh networking and applications; Expertise for Linux-based, UNIX-powered, and Sun systems; Manufacturing Resource Planning, Enterprise Resource Planning, or CRM customization; Strategic and vertical program support; Chief Information Officer, business analyst, and project logistics outsourcing; Custom program design and deployment; Web, electronic business, EDI, and client information portal design and deployment; Database support and performance consulting; Management information consulting; and Telecommunications architecture support.

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Dynamics GP 2015 Workflows Technology Professional
Dynamics GP 2015 Dexterity Integration in Cypress, CA

Microsoft Dynamics GP 2015 R2 (formerly Great Plains) features a revamped design that improves cloud integration, works with the most popular handheld devices, allows single login with Azure AD, and strengthens security. Microsoft Dynamics 2015 R2 also streamlines management reporting, incorporates nine new Workflows, extends the Web Client, and adds more than 100 enhancements to its library of applications. Progent's team of Microsoft-certified consultants offer the depth and breadth of knowledge and hands-on experience to resolve the many IT and business issues associated with deploying and managing Dynamics GP 2015 R2 and can assist your organization to perform a smooth migration that will optimize the business value of your investment in this mission-critical platform.

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Cisco Cisco Unified Communications Manager (Unified CM), formerly branded CallManager, operates as the core of Cisco's communications and collaboration portfolio. Cisco Unified CM and Unified CM Express (CME) provide an advanced IP-PBX by integrating closely with apps that include Unified CM IM and Presence Service, Unity Connection for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact center. Progent's CCIE-certified consultants can deliver effective and budget-friendly remote and on-premises support to assist organizations of any size to create and administer CUCM ecosystems by providing Unified Communications Manager configuration and technical support consulting services that add maximum business value. Progent's consultants can help with any facet of CUCM setup and debugging in areas such as integrating Cisco VoIP phones and desktop Video phones, designing dial plans, setting up SIP connections and PSTN calling, deploying Cisco ISR routers with CUBE VoIP networking support, creating UCS server clustering systems for survivability, capacity planning, and integration with Microsoft Exchange Server.

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Juniper IPsec VPN Network Consultants
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Progent's Juniper-certified network consultants can help your company to design and deploy Juniper Firewall/VPN technology, optimize and support your infrastructure, and upgrade efficiently from discontinued devices to the latest releases. Progent's Junos OS engineers can offer expertise with Juniper's premiere network control software to enable you to simplify the management and improve the protection of your Juniper VPN appliances and routers. Progent also has broad experience supporting Juniper's NetScreen OS and ScreenOS software productss and can help you manage networks that include a mix of Juniper's software platforms.

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Windows 8.1 Migration Computer Consultancy
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Progent's Microsoft-certified experts can deliver a range of network consulting services to help organizations of any size to deploy, manage, and troubleshoot IT systems that include workstations, notebooks, tablets, or Windows phones powered by Windows 8.1. For enterprises, Progent's senior project management consultants can assist to create testing environments to evaluate Microsoft Windows 8.1 and develop and execute Windows 8.1 migration plans based on industry best practices.

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Progent can assist your business to plan and implement a smooth transition from a UNIX-powered IT system to a network based on Windows and capable of running Microsoft's powerful office productivity products, commercial applications, and developer tools. Progent's UNIX, Windows and Cisco engineers and application specialists can help you guard your data and reduce productivity disruption by designing an efficient migration strategy that protects your current investments in UNIX software and technology. UNIX-to-Windows transition consulting services available from Progent include analysis of existing infrastructure, migration strategy and validation, Exchange migration support, data and application migration, and processor and storage system transition and economization.

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Microsoft Certified Partner SQL Server 2017 SSAS Remote Technical Support
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Progent's Microsoft-certified SQL Server 2017 experts can help you to assess the business advantages of upgrading to SQL Server 2017 and can assist your organization to plan and implement an efficient migration of your databases and applications to any network model including on-premises, cloud-based, or hybrid. Progent's SQL Server experts can provide online or onsite support ranging from as-needed architecture review or troubleshooting to end-to-end project management to make sure your SQL Server 2017 project is carried out on time and on budget.

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Fort Wayne Support and Help

Progentís Wireless Site Survey assists you to design and install an 802.11a/b/g/n or 802.11ac (Wi-Fi) wireless network optimized for your facilities, offering you a WLAN that delivers the reception, performance, capacity, QoS, data protection, and hand-off capability your company requires. Progent's Wireless Site Survey services are available either as an affordable online service or as a more detailed on-premises service.

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IT Training Consultant Services
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Progent practices information transfer from Progent's consultants to clients. By teaching clients to handle technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find services where Progent faces little competition. Small businesses who utilize familiar freelance consultants or who employ in-house IT personnel benefit when Progent passes on information about new technology and proven methodologies to make their networks more reliable, protected, and efficient.

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CIO Remote Troubleshooting
CIO Configuration Chesapeake

Progent can supply small companies with an IT management expert who can act as a part-time Chief Information Officer. This part-time Chief Information Officer can provide long-term direction to help you integrate appropriate technology to improve business operations so they match more closely with your corporate objectives. Your business can create and install a well conceived IT strategy without absorbing the expense of a full-time senior IT executive.

Small Business Specialist for Cincinnati, Ohio Denver Colorado Implementation
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Specialists for Microsoft SharePoint 2013 Nashville, TN Microsoft SharePoint 2013 Integration Services
Support and Integration for Linux Sun Solaris Online Troubleshooting in Atlanta, Fulton & Dekalb County, Georgia
Networking Firm for Cisco Certified CCIE
Windsor, CA Cisco CCIE Remote Solution Provider

Progent offers rapid online support from Cisco-certified CCIE networking experts. Progent's CCIE engineers can link to your network using powerful remote support tools to deliver quick and affordable troubleshooting and remediation of critical network problems.

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CCIE Certified Nexus 6000 Switch Configuration
Wichita Professional

Nexus series switches are designed to provide the performance, scale, uptime, cloud readiness, capacity, data protection and ease of management needed to function as the heart of an enterprise data center. Progent's CCIE-certified Nexus switch experts can provide remote and on-premises consulting expertise to help you to design an efficient network topology, set up pilot environments to validate your network design, install and configure Nexus switches, define and enforce appropriate policies, run security and compliance assessments, configure proactive monitoring, consolidate resources through virtualization technologies, troubleshoot switching and routing problems, maximize system performance, perform capacity planning, and take advantage of the advanced high-availability (HA) capabilities incorporated into Cisco's Nexus family of switches. Progent's consultants can also assist you to migrate efficiently from outdated Nexus models or Catalyst switches to up-to-date Nexus platforms.

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Windows 7 Help Desk Network Consultants
Windows 7 Wireless Consultant in Hayward

Progent's certified consultants can assist your company to test Windows 7 to confirm application compatibility and to determine its speed and stability operating in your environment. Progent can also show you how to assess the likely business value of adopting Microsoft Windows 7. If Windows 7 makes sense for your business strategy, Progent can assist you to plan and execute a smooth deployment of Microsoft Windows 7 from a your current release of Microsoft Windows.

Technology Professional for Azure Resource Manager Outsourced Programming for Microsoft Azure firewall configuration
Top Cincinnati, OH Outsourced IT Services SharePoint 2010 Support and Integration
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Online Support Services for SQL Server 2014 and Hyper-V
Support in Hayward

Microsoft SQL Server 2014 incorporates significant improvements in critical areas such as performance, uptime, compliance, and cloud integration. SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory capability that operates seamlessly across all workloads including Online Transaction Processing, data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient remote and on-premises services such as system design, deployment, administration, remediation, and software development expertise to help organizations of any size to realize fast return from their SQL Server 2014 deployment.

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Wi-Fi Help and Support Wireless LAN Specialists
Engineer for Hybrid cloud integration
Programming Company Jacksonville, Florida

Progent offers expert online support to help companies connect their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that utilize on-premises IT assets as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Azure enterprise hybrid cloud design and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.

Wichita, KS Specialist Small Business Network Consultants for Wichita
Windows Server 2012 Clustering Technology Consulting Windows Server 2012 Active Directory Engineers
Windows Server 2012 Information Technology Integrators Windows Information Technology Support in Tarzana
Professionals for Windows 7
Microsoft Certified Partner Windows 7 Upgrade Consultant

Progent's Microsoft certified consultants offers remote and onsite consulting expertise to help your company to manage, maintain, and troubleshoot computers powered by Microsoft Windows 7 and also offers assistance with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with change management, data and identity protection, disaster recovery, remote access, smartphone and tablet integration, wireless configuration, and 24x7 network monitoring and alerts.

Windows Server 2012 On-site Technical Support Online Troubleshooting for Windows 2008 Server
Windows Server 2012 R2 Online Support Windows Server 2019 Design Companies
Mac voice mail Technical Consultant
Entourage and Exchange IT Consulting in Pittsburgh, PA

Exchange Servers and Macintosh computers can work together efficiently. Progent's Apple and Microsoft qualified experts can show you how to install Microsoft Entourage and Exchange so your Apple Macintosh users can work closely with colleagues who use Outlook. With Exchange and Entourage 2008 or 2004 for Mac, Exchange and Apple Macintosh software can coexist, allowing Mac users to get and send messages, search the GAL, copy addresses, synchronize calendars, and alert people to meetings with your Exchange account. Progent will make sure that your Exchange Server is properly set up and that WebDAV and Outlook Web Access are working. Progent also offers specialized onsite Entourage education.

Windows Server 2016 Design IT Consultants for Windows Server 2016 Oak Park, IL
Windows Server 2016 Small Office Server Support Technology Consulting for Windows Server 2012
ransomware vulnerability audit Professional Specialists for ransomware preparedness checkup