Immediate Remote Help for Cincinnati Computer Networks
For businesses located in Cincinnati or anywhere in Ohio, Progent provides online technical support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified professionals have provided online support to businesses in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to solve complex networking issues, plus the assistance of CISSP-accredited security experts to handle high-level security architecture and troubleshooting issues.
Progent's online technical support engineers provide exceptional leverage because they possess the real-world experience and have access to the sophisticated technology required to solve most information system issues quickly. This reduces immediate expenses since service calls use up fewer billable minutes. Online support also eliminates the expense of sending a consultant to your site. Your company benefits additionally in indirect costs by reducing or eliminating system downtime and associated losses stemming from business discontinuity, disgruntled clients, idle employees, and distracted management. Progent's extensive online consulting know-how is particularly important in environments that are dependent on public clouds for critical network infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be useful.
Progent's pricing policy for online support is designed to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you pay just for the support that you actually get. In contrast to typical remote support firms, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute granularity and clean policy for billing avoid scenarios where quick fixes manage to turn into big tabs. Progent's skill at solving technical issues quickly means your business saves money.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered an arsenal of optimized tools and field-proven methodologies that promote the highest level of efficiency for remote technical support and repair for computer networks of all sizes. Progent provides safe VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the consultants of Progent's Technical Response Center to link to your system without violating system security.
Progent's sophisticated customer support database application maintains thorough records for all service that Progent's customers have been provided. Progent's team engineers have the benefit of the specifics of services rendered to every Progent client by every Progent consultant. This archive of problems and fixes is stored as a readily exploitable internal knowledge base that enables Progent's online support engineers to share their knowledge company-wide to ensure that the quality of Progent's support grows over time. Progent's extensive list of certifications and close associations with major technology companies such as Cisco and Microsoft make available other massive technical support databases and permit quick access to manufacturers' in-house support staff so Progent's online service experts can come up with the most efficient resolutions quickly.
Remote support services available from Progent to customers in Cincinnati and anywhere in the state of Ohio include:
Certified Microsoft Windows Expertise
Progent's Microsoft-qualified online service experts can deliver computer system troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can assist you with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2013 development,
Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Office Access Application Development,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of cost-effective desktop services to help you company to deploy, configure, repair, and manage workstations and notebooks based on Windows. Progent's desktop support services include providing Microsoft Windows 10 upgrade assistance as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the management of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure engineers, and validates a consultant's technical knowledge at the expert level. Cisco CCIEs know how to resolve even the most challenging challenges occurring in network design, integration, maintenance, compliance, and repair. Cisco CCIEs work closely with Cisco's internal support staff in isolating anomalies with IOS Software network management utilities and developing alternate approaches or identifying software patches. CCIEs offer excellent value since their depth of expertise permits them to find solutions for problems quickly. In common cases, less qualified engineers can wrestle for many hours or days with identical problems that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can communicate with your environment by means of advanced on-line support tools to provide quick, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's top-selling family of connectivity products by offering consulting services such as:
CISSP and ISSAP Qualified Network Security Professionals
Progent's certified CISM and CISSP cybersecurity consultants can provide a range of system protection services that can improve the immunity of your Microsoft Windows, Apple macOS and OS X, Linux environment against attacks or assist your company to clean up quickly following a damaging breach. Security services offered by Progent cover in depth data security evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast recovery from malicious attacks; integrating firewalls; designing safe mechanisms for remote and mobile communication; guarding your email system against viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online consulting services to help companies of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing advanced consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable workflow for restoring services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also enables transparent testing for site recovery, updates and patches and can produce audit reports to confirm full service restoration, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that provide maximum availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high degree of automation independent of the physical components making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide phone-based support services to cover a broad array of information technologies including network architecture, messaging solutions, system and process security, plus UNIX/Linux and Windows integration. For server economization and easy administration in environments that combine Linux with Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also help with migration from legacy applications to MS Windows or Linux solutions. Progent's group-based methodology for resolving network problems promotes fast escalation, if necessary, to engineers with appropriate experience to tackle challenging scenarios. This expedites solutions of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux support engineers can offer urgent remote assistance resolving anomalies affecting UNIX/Linux networks based on popular versions of UNIX including:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate managed services designed to allow small and medium-size businesses to benefit from the same best-of-breed technology deployed by many of the industry's top enterprises. The ProSight portfolio of outsourced network management services addresses all critical areas of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to address the complete threat lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you prove compliance with legal and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup processes and allows fast recovery of vital files, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security vendors to provide web-based management and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway device adds a further layer of inspection for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and debug their connectivity hardware such as switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that require important software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management personnel and your Progent consultant so that all looming problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an unbiased assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your core network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with information security standards, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your company's preparedness to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup system that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for special information technology projects. Billing charges for ongoing consulting projects are determined according to the level of expertise of the consultants involved. Progent's background in these special fields of information technology enables clients to complete critical initiatives economically and on schedule. Progent's special remote consulting services include:
How Your Cincinnati Business Can Contact Progent's Online Support Experts
Help Desk Support
Progent's Help Desk Call Center support alternatives for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are well suited for businesses who lack the budget to assemble and manage an in-house Help Desk but who require quick response from an efficient Call Center with proficient phone support plus the ability to escalate the most challenging problems to advanced engineers.
Progentís Virtual Help Desk is designed for larger businesses and acts as a seamless extension of your established Helpdesk team. Progent's Virtual Help Desk can act as a an escalation option for complex technical challenges, or be ready in those circumstances when your regular service providers are swamped.
Progent's Help Desk team of veteran network professionals gives your workers in Cincinnati or anywhere in the state of Ohio instant assistance from a large technical support resource with substantial experience delivering phone help and online repair service for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk the reputation as a significant contributor to business success, and Progent's target is to resolve and not merely record IT issues.
- Business Applications Services: Education, Customization, and Problem Solving
Progent's Applications Consulting Team provides online and in-depth consulting support and training in specific application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, programming, and training for Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's consulting, custom programming, and training offerings, visit Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of System Center 2016, expand or optimize your current one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Cincinnati, or anywhere in the state of Ohio, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to fit your business so your IT support is proactive and automated. By detecting possible trouble spots before they evolve into downtime, system monitoring can ward off disruptive and costly network crises. Progent can also utilize network monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or environments that support a combination of OS platforms.
To get in touch with Progent about urgent remote expertise with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Cincinnati or anywhere in the state of Ohio, Progent's phone-based network support specialists are ready to provide expert and economical system support whenever your organization needs it. More than 15 years of offering remote tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to repair IT problems quickly while avoiding the cost and lost time associated with on-site support calls.
Even if your Cincinnati organization relies on a local independent consultant or employs an in-house IT staff that can handle day-to-day network problems, Progentís Microsoft certified engineers are available to provide a convenient and seamless virtual expansion of your local resources in cases when your usual service personnel either lack the bandwidth or the knowledge to resolve unexpected system crises or especially complex integration projects.
Details of Progent's Online Computer Services for Cincinnati
Progent's phone help, remote repair, system security consulting, and network management services give companies in Cincinnati or anywhere in the state of Ohio unparalleled leverage for your support budget. Whether you need one-time telephone help and Internet-based network repair or full-time Help Desk Call Center support and system management, Progent's professionals can deliver your organization enterprise-level network support while permitting you to eliminate the expense and hassle of maintaining a full-service in-house IT staff. Key features of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in Cincinnati and is also ideal for networks in geographic regions of Ohio that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner support company, Progent has access to a broad range of Microsoft support tools, technical information, and on-going training.
- Per Minute Billing to Minimize Costs
Progent offers online help on a by-the-minute billing plan, so you pay only for the services you receive. Progent requires no minimum charge for online help and requires no periodic subscription fee for support services delivered during regular business hours. This protects you from facing big invoices for simple fixes.
- Availability of Cisco Certified Network Design Specialists
Progent's certified experts for Cisco offers access to authorized specialists who have skill in planning, deploying, and managing networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and protected connectivity for fixed and mobile networking.
- Application Specialists Consulting
Progent's basic support services consist of system integration, Microsoft Exchange Server expertise, corporate security design, and Help Desk Call Center support. Progent's Application Experts group can provide in-depth consulting expertise for critical business applications. Help offered by the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project Support
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Troubleshooting
BI Reporting Consulting and Troubleshooting
UNIX, Linux and Sun Solaris Help
MS SQL Server 2017 migration, Microsoft SQL 2016 Software Design, and SQL Server 2014 Software Development and Debugging
Oracle DBA Services and Software Programming
MySQL Project Management and Software Programming
Apple Macintosh Help
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a full service centralized source for IT generalists and specialists, Progent can tailor timely, affordable, and thorough IT solutions that align with the unique needs of your business.
- Advanced Online Access Tools
Protected online connectivity permits Progent's support experts to see exactly what your customers see. This makes it easier to produce fast fixes to problems that could otherwise require an expensive personal visit. Effective remote connectivity software and expert engineers combine to enable Progent to resolve most network issues quickly and affordably. Progent is a pioneer in online troubleshooting and remote system monitoring.
- Support for Mainstream VPN Products
Progent supports safe VPN access for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- Round-the-Clock Service for Maximum System Availability
For businesses with mission-critical applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help ensure high system availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are intended especially for budget-constrained organizations whose clients need instant recourse to a Help Desk Call Center with expert phone support and complete escalation ability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of technical expertise, fine tuned support software, and understanding of corporate IT allow businesses to avoid the limitations of excessive dependence on smaller consulting organizations, individual freelance consultants, or limited internal resources.
Progent adds value by providing:
How Does My Business Begin Getting Remote Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco certified consultants average longer than ten years of hands-on industry background, at the front lines of network service, performing a wide range of technical projects for a large array of customers. Every Progent support professional shares a proven set of personal best practices which are combined into shared leading practices training that Progent teaches its consulting staff. This ensures that you get not just world-class technical skills, but also a support engineer with field-tested methods for applying technical knowledge to solve actual network problems quickly.
- Value Pricing
Progent's pricing model is to charge for remote support and in-person help by the minute. Consequently, you owe exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and requires no retainer for services delivered during regular business hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick solutions so you won't be forced to allow simple problems to fester.
- Full Documentation of Delivered Services
Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or local support organizations who offer minimal documentation or specifics of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support documentation sent by each staff member to every client. The discipline of detailing and archiving support activity allows more effective support and eliminates a slew of common misfortunes such as when a service client is virtually held hostage to a consultant who wonít let go of vital service information.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to offer 24x7 network monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering potential issues before they result in lost productivity, system monitoring can keep your information network from stressful and expensive service disruptions.
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.