Immediate Remote Help for Cincinnati Computer Networks
Urgent Remote Help for Cincinnati SystemsFor businesses located in Cincinnati or anywhere in Ohio, Progent provides online technical support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified professionals have provided online support to businesses in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to solve complex networking issues, plus the assistance of CISSP-accredited security experts to handle high-level security architecture and troubleshooting issues.

Progent's online technical support engineers provide exceptional leverage because they possess the real-world experience and have access to the sophisticated technology required to solve most information system issues quickly. This reduces immediate expenses since service calls use up fewer billable minutes. Online support also eliminates the expense of sending a consultant to your site. Your company benefits additionally in indirect costs by reducing or eliminating system downtime and associated losses stemming from business discontinuity, disgruntled clients, idle employees, and distracted management. Progent's extensive online consulting know-how is particularly important in environments that are dependent on public clouds for critical network infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be useful.

Progent's pricing policy for online support is designed to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you pay just for the support that you actually get. In contrast to typical remote support firms, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute granularity and clean policy for billing avoid scenarios where quick fixes manage to turn into big tabs. Progent's skill at solving technical issues quickly means your business saves money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered an arsenal of optimized tools and field-proven methodologies that promote the highest level of efficiency for remote technical support and repair for computer networks of all sizes. Progent provides safe VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the consultants of Progent's Technical Response Center to link to your system without violating system security.

Progent's sophisticated customer support database application maintains thorough records for all service that Progent's customers have been provided. Progent's team engineers have the benefit of the specifics of services rendered to every Progent client by every Progent consultant. This archive of problems and fixes is stored as a readily exploitable internal knowledge base that enables Progent's online support engineers to share their knowledge company-wide to ensure that the quality of Progent's support grows over time. Progent's extensive list of certifications and close associations with major technology companies such as Cisco and Microsoft make available other massive technical support databases and permit quick access to manufacturers' in-house support staff so Progent's online service experts can come up with the most efficient resolutions quickly.

Remote support services available from Progent to customers in Cincinnati and anywhere in the state of Ohio include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions used by some of the world's top enterprises. The ProSight series of IT management outsourcing services covers all critical aspects of information technology such as email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight ASM safeguards local and cloud resources and offers a single platform to manage the entire threat progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup processes and enables rapid recovery of critical files, applications and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security companies to provide centralized management and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of inspection for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, monitor, enhance and debug their networking hardware such as routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are always current, copies and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating devices that require important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery expert. The interview is intended to help evaluate your company's preparedness to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup environment that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special IT programs. Billing rates for longer-term development or consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these special areas of information technology allows customers to complete critical initiatives within budget and on time. Progent's special online consulting solutions include:

  • Call Center Services
    Progent's Call Center programs for businesses with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for organizations who lack the budget to build and maintain an internal Help Desk Call Center but who need quick response from a dependable Help Desk Call Center with proficient telephone support plus the technical depth to escalate complex trouble tickets to advanced engineers.

    Progent's Help Desk consulting support can assist you in establishing an effective new Help Desk or enhancing your existing one, identifying or customizing Call Center software products to meet the special needs of your business, or adding temporary phone support personnel to supplement your internal Help Desk group to handle high-demand situations such as software migrations, major upgrades, or installing new applications.

    Progent's Help Desk team of veteran information technology professionals provides your clients in Cincinnati or anywhere in the state of Ohio immediate contact with a large technical support group with substantial background delivering telephone-based consulting and online repair service for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Call Center the reputation as a significant contributor to business performance, and Progent's target is to fix rather than just record IT issues.

  • Business Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Consulting Group can supply remote professional consulting expertise and training in key application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and training for popular Microsoft applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information on Progent's consulting, custom programming, and education offerings, go to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of System Center 2016, expand or tune an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers businesses in Cincinnati, or anywhere in the state of Ohio, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to fit your environment so that your IT maintenance is proactive rather than reactive. By uncovering emerging problems before they evolve into downtime, automated monitoring can ward off inconvenient and costly information system failures. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks based on a combination of OS platforms.
How Your Cincinnati Company Can Contact Progent's Online Support Experts
To contact Progent about emergency phone-based help with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or see Contact Progent. For offices and new businesses in Cincinnati or throughout the state of Ohio, Progent's phone-based network support engineers are ready to deliver expert and cost-effective IT help the moment your company requires it. More than 15 years of delivering online repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to refine remote connectivity tools to solve IT problems rapidly while eliminating the cost and lost time associated with in-person service visits.

Even if your Cincinnati business works with a regular freelance support technician or maintains a full time IT staff that can deal with common network issues, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and seamless virtual extension of your local resources in cases when your usual IT support personnel either lack the bandwidth or the experience to deal with unexpected network emergencies or especially complex integration problems.

Advantages of Progent's IT Support for Offices in Cincinnati
Progent's online network troubleshooting services enable your Cincinnati organization to enjoy the advantages of timely, enterprise-level network support without the expense of managing an in-house IT staff. Your information system will derive greater strategic value by becoming increasingly reliable, efficient, and secure. Advantages to your business include:

  • Seamless virtual expansion of your on-site IT resources
    For most offices in Cincinnati or anywhere in Ohio, nearby network service resources, whether made up of freelance consultants or an internal maintenance staff, can resolve typical technical problems. However, IT crises sometimes strike when your regular resources are too busy or unavailable, and some trouble may stem from technology that is beyond the scope of your onsite service technicians. In these cases, Progent's on-call support experts offer a convenient, fast, and affordable way to augment your local help and to transfer useful knowledge to increase your ability to resolve downstream issues locally.

  • Reduced Dependence on Individual Consultants
    For IT support, smaller companies often rely on individual freelance consultants. While freelance consultants carry less overhead than larger support companies and can afford to charge lower rates, they are often overbooked, making it impossible to respond quickly to crisis situations. If an independent consultant is occupied with another client, ill, on a trip, or in class, the lack of fallback personnel may force your company to go without assistance during an IT crisis. As your network expands, system downtime and problems with vital applications are more expensive. The budget you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent provides a reliable source of reserve support expertise to make sure your network is always available.

  • Build a Scalable Basis for Smooth Growth
    Organizations typically begin with an information system created on a shoestring budget. Lacking a scalable framework, band-aid repairs can get piled on top of an unstable foundation. When a network grows, stability and scalability problems can hinder the productivity of the organization. Such badly designed systems need proper analysis, smart strategic planning, and wide technical expertise to upgrade to a system infrastructure able to offer the stable foundation to handle vital business requirements and simplify downstream expansion.

  • Interact with Solution Providers Rather Than Technology Vendors
    Smaller businesses need guidance and technical training to negotiate an increasingly complex array of technology alternatives capable of promoting business success and improving efficiency. They do not need a network consultant who is trying to resell a certain vendor's products. IT consulting and product selling can lead to a situation where the proposed solution is designed around a predetermined technology instead of the genuine needs of a business. Progent eliminates these conflicts by selling only services instead of products. This allows Progent to match IT consulting with the best needs of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, depth of IT expertise, refined remote support software, and familiarity with enterprise networking allow offices to escape the pitfalls associated with excessive reliance on smaller service firms, independent freelance service providers, or limited internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified experts average longer than a decade of hands-on industry experience, in the trenches of IT support, executing a broad range of technical projects for an extensive mix of clients. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting staff. This ensures that you get not only expert technical capability, but also a support engineer with proven methods for applying computer knowledge to resolve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-site visits by the minute. Consequently, you owe just for received services. Progent does not demand a higher rate for after-hours or emergency service, and within California or in regions where Progent provides on-site support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no startup charge and asks no retainer for support services delivered during regular working hours. Many support firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for quick solutions so you won't be forced to allow simple problems to fester.

  • Complete Records of Delivered Services
    Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local support firms who offer scant documentation or specifics of tasks performed, every service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support reports transmitted by every staff member to every client. The practice of detailing and organizing support activity results in more efficient support and avoids a slew of common misfortunes such as when a support client is virtually held hostage to a consultant who wonít let go of vital service information.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the few support companies to offer 24x7 system tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering potential issues before they result in downtime, system monitoring can save your information network from painful and costly service disruptions.
How Does Our Company Start Getting Remote Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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