Immediate Remote Technical Support for Cincinnati Ohio Networks
For organizations in Cincinnati Ohio, Progent offers online help for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided online support to companies in every state in the United States. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to help with complex networking problems, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to help with high-level security architecture and diagnostic jobs.
Progent's online support experts offer excellent value due to the fact that they possess the practical background and are equipped with the advanced tools required to solve most network issues rapidly. This reduces direct costs since solutions require minimal billable minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your organization benefits even more with indirect expenses by reducing or avoiding system downtime and associated losses due to business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced remote consulting know-how is particularly helpful for businesses that rely on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an option.
Progent's pricing model for online help is structured to leverage your IT service dollar. Progent charges by the minute for phone consulting, so you pay just for the services that you receive. Unlike many remote support companies, Progent requires no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple model for billing prevent scenarios where fast fixes manage to end up as substantial invoices. Progent's penchant for disposing of technical issues efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a set of optimized tools and proven methodologies which permit the highest level of efficiency for remote help and repair for computer networks of any size. Progent offers secure VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the experts of Progent's Technical Response Center to connect to your company's environment remotely without breaching system security.
Progent's proven service reporting system stores extensive documentation describing all service that Progent's clients have received. Progent's team consultants have the benefit of the specifics of all help rendered to each Progent client by any Progent engineer. This history of issues and solutions is structured as a conveniently exploitable support database that permits Progent's remote technical professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and working associations with key industry leaders such as Cisco and Microsoft make available additional vast support knowledge bases and allow priority response from manufacturers' in-house support staff with the result that Progent's online consulting specialists can arrive at the best solutions quickly.
Remote services provided by Progent to clients in Cincinnati Ohio include:
Certified Windows Expertise
Progent's Microsoft-certified online support experts can deliver computer system troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can assist you with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint 2016 migration consulting, Skype for Business migration consulting, Lync Server 2013 integration, and Office Communications Server troubleshooting,
Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of cost-effective desktop support services to assist you company to deploy, integrate, repair, and manage desktop PCs and laptops powered by Windows. Progent's PC desktop support services cover areas such as providing Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to streamline the management of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking professionals, and validates an individual's network technology knowledge at the master level. Cisco-qualified CCIEs can handle the most complex problems surrounding network planning, installation, administration, protection, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal engineers in isolating anomalies with Cisco IOS network administration utilities and developing workarounds or identifying software updates. Cisco CCIEs are an exceptional value since their deep experience allows them to resolve problems quickly. In typical cases, less experienced service providers can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can communicate with your computer system via state-of-the-art remote support technology in order to provide fast, safe, and economical analysis and remediation.
Cincinnati region Contact Information:
Progent offers consulting services and onsite technical support throughout Cincinnati and the surrounding metro areas.
Progent locations in Cincinnati region
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
|| 3960 Southeastern Avenue
Indianapolis, IN 46204
||Indianapolis Network Support Services
||Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
||Lexington-Fayette Network Support Services
||1229 S Shelby St
Louisville, KY 40203
||Louisville Network Support Services
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's top-selling family of infrastructure appliances. Cisco infrastructure expertise provided by Progent includes ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers setup and debugging, Catalyst switch integration and support, Cisco Nexus switch consulting and support services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco VoIP phones and IP video phones support and Cisco wireless IP phones configuration, Cisco Meraki wireless access point planning and set up, Aironet Wireless APs consulting services, Cisco WiFi controllers support Services, Cisco Security and VPN Consulting services, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent also offers remote and on-premises wireless site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Experts
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts can provide a range of security solutions that can bolster the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help your business to recover rapidly following a serious breach. Security support services offered by Progent cover comprehensive data security analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; rapid recovery from malicious attacks; setting up firewalls; designing safe mechanisms for off-site and mobile connectivity; protecting your email system from spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide expert remote consulting to help companies of any size connect their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-based systems or in hybrid network models that combine on-premises IT assets along with public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable workflow for restoring applications and services quickly following an outage. SRM supports centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also allows transparent testing for disaster recovery, updates and fixes and can generate reports to verify full service recovery, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud solutions that deliver maximum uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high level of automation regardless of the hardware making up the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide online support services to cover a wide range of information technologies such as system architecture, email solutions, network and operational security, plus UNIX/Linux and Windows coexistence. For server consolidation and simplified administration in networks that combine Linux and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with migration from older applications to Windows or Linux-based environments. Progent's group-based approach to solving network problems enables fast escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This expedites repair of critical problems, reduces network downtime, and cuts service expense.
Major Linux variants for which Progent can provide expertise include:
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate managed services designed to allow small and mid-size organizations to utilize the same advanced IT solutions used by some of the world's leading enterprises. The ProSight portfolio of network management outsourcing services addresses all critical aspects of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior analysis tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including protection, identification, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical files, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to deliver web-based control and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, track, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are kept current, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding appliances that need critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so that any potential problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an objective assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's ability either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup/recovery system that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent offers the services of world-class remote consulting experts for special IT programs. Billing charges for longer-term development or consulting tasks are set according to the qualifications of the engineers involved. Progent's background in these important fields of computer technology enables customers to execute critical initiatives economically and on schedule. Progent's project-based online engineering solutions include:
How Your Cincinnati Business Can Contact Progent's Online Support Experts
Help Desk Call Center Services
Progent's Call Center support alternatives for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle challenging issues.
Progentís Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution built around the top PSA platform for handling service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center team of veteran information technology professionals gives your clients in Cincinnati Ohio fast communication with a dependable support group with substantial background delivering phone help and online troubleshooting for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk Call Center recognition as a major contributor to business productivity, and Progent's goal is to resolve and not just report technical issues.
- Business Applications Support: Education, Programming, and Integration
Progent's Applications Experts staff offers remote professional consulting support and education in special business application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, programming, and education for familiar Microsoft business applications including CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's expertise, custom programming, and training offerings, go to Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent offers businesses in Cincinnati Ohio remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to accommodate your environment so that your network maintenance is proactive and automated. By exposing looming trouble spots before they evolve into downtime, proactive monitoring can avoid stressful and expensive information system breakdowns. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or systems powered by a combination of operating systems.
To contact Progent about urgent remote assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Cincinnati Ohio, Progent's phone-based network support engineers can provide effective and affordable system help whenever your company requires it. Long experience providing remote tech support has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to refine online access tools to solve computer problems quickly while avoiding the cost and lost productivity that comes with on-premises service visits.
Even if your Cincinnati business works with a local independent support technician or employs an in-house IT staff that know how to handle common network issues, Progentís Microsoft and Cisco certified consultants are available to offer an easy and seamless virtual expansion of your on-site resources for situations when your usual service personnel either lack the availability or the expertise to fix sudden network emergencies or especially complicated integration problems.
Benefits of Progent's IT Support for Offices in Cincinnati Ohio
Progent's online network troubleshooting services enable your Cincinnati organization to enjoy the benefits of on-call, enterprise-level IT support without the cost of managing a full-time IT organization. Your network will derive greater strategic worth by becoming more available, efficient, and protected. Benefits to your business include:
- Seamless virtual expansion of your local support resources
With most companies in Cincinnati Ohio, nearby network support resources, whether made up of freelance consultants or a full-time maintenance staff, can resolve typical network problems. However, serious problems sometimes occur when your regular resources are too busy or unavailable, and some problems may stem from technology that is unfamiliar to your onsite service personnel. In these instances, Progent's online service professionals give you a convenient, quick, and budget-friendly solution to augment your regular help and to transfer useful information to improve your ability to deal with downstream issues in-house.
- Reduced Reliance on Individual Consultants
For IT support, smaller organizations often depend on independent freelance service providers. Although independent service people carry smaller internal costs than larger consulting organizations and can often charge marginally less, they are occasionally stretched too thin, making it hard to respond rapidly to crisis situations. If a freelance consultant is busy with another client, ill, on a trip, or in training, the lack of reserve help may force your company to go without assistance during an IT crisis. As your company expands, system downtime and problems with vital applications are more expensive. The budget you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides an on-call source of reserve support experts to make sure your IT system stays up and running.
- Create a Scalable Foundation for Smooth Growth
Companies typically start with an IT architecture implemented on a shoestring budget. Lacking a scalable framework, band-aid repairs can get piled onto a shaky foundation. As a network grows, reliability and scalability issues can hinder the productivity of the business. These poorly designed environments need proper assessment, smart strategic planning, and wide technical knowledge to upgrade to a system architecture that can offer the solid foundation to meet vital business demands and ease downstream growth.
- Interact with Problem Solvers Rather Than Technology Vendors
Smaller organizations require guidance and technical training to navigate through an ever more complicated array of product alternatives available for accelerating business growth and enhancing productivity. These companies hardly need a network engineer who is motivated to earn a commission on a specific vendor's technology. Network consulting and product selling can result in a scenario where the recommended
solution is built around a profitable product instead of the true requirements of a business. Progent avoids these conflicts by offering only services rather than products. This allows Progent to match technical expertise with the real interests of customers.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of IT expertise, refined support software, and understanding of enterprise networking allow offices to avoid the pitfalls associated with excessive reliance on smaller service firms, independent freelance consultants, or over-stretched internal IT help.
Progent adds value by providing:
How Does My Business Start Receiving Online Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified consultants average more than ten years of real-world professional experience, at the forefront of IT support, executing a wide variety of technical tasks for a large array of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent teaches its consulting team. This ensures that you get not just world-class technical help, but also a support engineer with field-tested approaches for using computer knowledge to solve real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for online support and on-premises help per minute. Consequently, you pay only for delivered support. Progent does not impose a higher rate for after-hours or priority service, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no minimum fee and asks no monthly commitment for services delivered during regular business hours. Many service firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast fixes so you will not be forced to allow minor problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all delivered services. Unlike many freelance consultants or small support organizations who offer minimal documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support reports transmitted by every consultant to every customer. The practice of documenting and archiving service records results in more efficient service and avoids a variety of common problems such as when a service customer is virtually held captive to a consultant who wonít release the keys to the kingdom.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to offer 24x7 network tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering potential problems before they result in downtime, network monitoring can save your information network from painful and costly availability disruptions.
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.