Immediate Remote Support for Cincinnati Networks
For organizations located in Cincinnati or anywhere in the state of Ohio, Progent offers online technical support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with complex networking problems, plus the services of CISSP-accredited security experts to help with high-level security architecture and diagnostic issues.
Progent's remote support experts provide excellent value due to the fact that they possess the practical background and have access to the sophisticated technology necessary to solve most information system problems quickly. This lowers immediate expenses since service calls use up minimal chargeable consulting minutes. Online support also eliminates the expense of sending a consultant to your location. Your organization saves even more in incidental costs by minimizing or eliminating network downtime and related costs stemming from business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's advanced online consulting expertise is particularly helpful for businesses that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an alternative.
Progent's pricing policy for remote support is designed to leverage your network support investment. Progent bills per minute for telephone-based consulting, so you are billed exclusively for the services that you receive. In contrast to many online support firms, Progent asks for no service activation charge or minimum payments. Progent's per-minute granularity and clean policy for billing eliminate scenarios where quick fixes somehow turn into substantial bills. Progent's penchant for handling problems quickly means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a set of optimized technologies and field-proven methodologies that allow the highest level of effectiveness for online consulting and repair for IT networks of all sizes. Progent offers protected VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the engineers of Progent's remote service group to communicate with your company's system without violating system security.
Progent's advanced technical support database system maintains extensive documentation of the service that Progent's customers have been provided. Progent's team engineers have the benefit of the specifics of all help provided to every customer by any consultant. This archive of problems and responses is structured as an easily retrievable proprietary database that enables Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level certifications and close associations with major industry leaders including Cisco and Microsoft open up additional massive support knowledge bases and permit priority access to vendors' in-house engineering staff so Progent's remote service specialists are able to arrive at the best resolutions in the least time.
Remote technical support services provided by Progent to clients in Cincinnati and throughout the state of Ohio include:
Authorized MS Windows Expertise
Progent's Microsoft-premier online service experts can deliver computer problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can help your company with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server development, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG management and ISA Server migration, MS SQL Server 2017 consulting,
SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Programming,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of affordable desktop services to help your business to install, configure, repair, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 migration support services plus Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the management of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for network professionals, and indicates a consultant's networking knowledge at the expert level. Cisco CCIEs know how to deal with the most stubborn problems associated with network infrastructure design, deployment, management, protection, and repair. CCIEs can cooperate with the highest priority with Cisco's internal support staff in isolating anomalies with IOS Software network management tools and coming up with alternate approaches or locating software updates. CCIEs provide exceptional value since their broad experience enables them to resolve problems rapidly. In typical instances, less experienced consultants can struggle for hours or days with the same problems that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE support experts can communicate with your environment using advanced on-line support tools in order to provide efficient, secure, and affordable analysis and remediation.
Cincinnati Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Cincinnati Metro Area.
Progent locations in the Cincinnati Metro Area
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's industry-leading family of infrastructure devices. Cisco technology consulting offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers installation and upgrades, Catalyst switch consulting and support services, Cisco Nexus switch consulting, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless IP phones solutions, Cisco Meraki wireless access point planning and configuration, Cisco Aironet Wireless Access Points deployment expertise, Cisco WiFi controllers consulting, Cisco Security and VPN Consulting support, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent also offers remote and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's qualified CISM and CISSP security and compliance consultants can provide a range of system protection services that can strengthen the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or assist your business to clean up quickly following a damaging penetration. Security solutions available from Progent cover comprehensive network security and compliance analysis utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; rapid recovery from virus and worm attacks; integrating firewalls; establishing secure architectures for off-site and mobile connectivity; defending your email system from spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online support services to help organizations of all sizes integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid network models that seamlessly combine on-premises resources as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for restoring applications and services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, updates and patches and can generate reports to confirm full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to design, configure, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and hybrid cloud environments that provide maximum uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high degree of automation regardless of the hardware used by the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide online consulting services to cover a wide range of information technologies including system infrastructure, messaging systems, network and process security, plus UNIX and Windows coexistence. For server consolidation and simplified management in networks that combine Linux and Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also help with transitioning from legacy applications to Windows or Linux-powered solutions. Progent's team-based approach to resolving network problems promotes quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex situations. This expedites repair of critical problems, reduces lost productivity, and cuts service costs.
Important Linux platforms for which Progent offers expert support include:
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the industry's top corporations. The ProSight portfolio of outsourced network management services addresses all key facets of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the entire threat lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your organization's unique needs and that allows you prove compliance with government and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical files, applications and virtual machines that have become lost or damaged due to hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to deliver centralized control and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, monitor, optimize and troubleshoot their networking hardware such as switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding appliances that need important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management staff and your assigned Progent consultant so all potential issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the health of their network. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your core network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with data security standards, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your company's preparedness to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup environment that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract IT projects. Billing charges for ongoing consulting projects are determined according to the qualifications of the engineers involved. Progent's experience with these special areas of information technology allows clients to execute critical projects within budget and on time. Progent's special online consulting solutions include:
How Your Cincinnati Business Can Contact Progent's Online Technical Support Professionals
Help Desk Support
Progent's Call Center service options for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Help Desk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution built around the leading PSA platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk team of experienced information technology experts offers your workers in Cincinnati or anywhere in the state of Ohio quick contact with an efficient network service resource with extensive experience delivering telephone-based help and online troubleshooting for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center perception as a crucial contributor to business success, and Progent's policy is to fix instead of merely report network issues.
- Business Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting Group provides online professional consulting expertise and education in special business application areas including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver expertise, custom programming, and training for Microsoft business applications such as CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information about Progent's expertise, programming, and education services, go to Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Support
Progent offers companies in Cincinnati, or anywhere in the state of Ohio, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to suit your business so that your network support is proactive rather than reactive. By spotting looming trouble spots before they cause full-scale emergencies, proactive monitoring can minimize disruptive and expensive information system crises. Progent can also deploy system monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft systems, or systems powered by a variety of OS platforms.
To get in touch with Progent about emergency phone-based assistance with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Online Support, phone 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Cincinnati or throughout the state of Ohio, Progent's phone-based computer support engineers are ready to provide effective and affordable IT support whenever your organization needs it. More than 15 years of offering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to solve IT problems quickly while eliminating the expense and lost time that comes with on-premises support visits.
Even if your Cincinnati company relies on a regular freelance consultant or maintains an in-house organization that can handle typical computer issues, Progentís Microsoft and Cisco certified engineers are available to provide an easy and seamless remote extension of your local resources for situations when your regular service personnel either lack the availability or the expertise to fix sudden network emergencies or particularly complicated integration problems.
Details of Progent's Remote Network Services for Cincinnati
Progent's online help, Internet-based troubleshooting, network security expertise, and system administration services give offices in Cincinnati or anywhere in the state of Ohio the greatest leverage for your support budget. Whether you need occasional telephone help and remote network repair or ongoing Help Desk support and network management, Progent's professionals can deliver your business world class IT support while permitting you to avoid the cost and hassle of running a large in-house IT organization. Highlights of Progent's National Remote Support program include:
- Fast Telephone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to companies in Cincinnati and is also ideal for customers in more remote regions of Ohio that lack technicians with proven experience supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support company, Progent has the advantage of a wide range of Microsoft support tools, technical information, and continuing education.
- By the Minute Rates to Minimize Costs
Progent provides online support on a per-minute basis, so you pay only for the support you receive. Progent requires no minimum charge for phone service and requires no monthly subscription fee for services provided during regular working hours. This saves you from facing big bills for quick repairs.
- Availability of Cisco Network Architecture Specialists
Progent's certified experts for Cisco can provide the services of on-staff professionals who have experience in designing, deploying, and troubleshooting networking environments based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build fast, reliable, and protected infrastructure for wireline and wireless networking.
- Application Experts Consulting
Progent's basic support offerings include system integration, Microsoft Exchange Server expertise, network security design, and shared Help Desk services. Progent's Experts Team offers in-depth consulting expertise for specific application areas. Support offered by the Application Experts staff includes:
Dynamics GP Support and Customization
Microsoft Project Expertise
Microsoft Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration Services
UNIX, Linux and Solaris Help
MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Design, and SQL Server 2014 Software Development and Debugging
Oracle Project Management and Software Programming
MySQL Database Administration and Application Programming
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By offering a convenient one-stop source for IT generalists and specialists, Progent can tailor timely, affordable, and comprehensive IT solutions that align with the special needs of your business.
- State of the Art Online Access Software
Protected online connectivity allows Progent's support experts to see precisely what your customers see. This makes it possible to find quick solutions to issues that might otherwise require an expensive personal visit. Effective remote connectivity software and expert technicians together allow Progent to repair most IT issues rapidly and affordably. Progent is a pioneer in offsite troubleshooting and remote system analysis.
- Compatibility with Popular VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to access your system remotely without weakening network security.
- 24x7 Service for High System Availability
For offices with mission-critical applications, Progent can provide optional 24x7 remote technical services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager, this service can help produce maximum system uptime.
- Help Desk Services
Progent's Help Desk support services are intended especially for budget-constrained businesses whose clients require immediate access to a Help Desk Call Center with expert telephone support and complete escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of IT knowledge, fine tuned support software, and familiarity with corporate IT enable companies to escape the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance service providers, or limited internal resources.
Progent stands out by providing:
How Does Our Company Start Receiving Remote Network Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on professional background, at the forefront of network support, executing a broad variety of technical tasks for a large mix of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices training that Progent instills in its consulting personnel. This means that you get not only expert technical skills, but also a consultant with field-tested approaches for applying computer knowledge to repair real-world network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-site help per minute. Consequently, you are invoiced exclusively for received services. Progent does not demand a higher rate for after-hours or emergency support, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel except for urgent support where on-site work is less than four hours. In addition, Progent imposes no service activation charge and requires no retainer for support services provided during normal business hours. Many support firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick fixes so you won't be tempted to permit simple problems to fester.
- Complete Records of Delivered Services
Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all delivered services. Unlike many freelance consultants or small service firms who offer scant documentation or specifics of tasks performed, every service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the service documentation sent by every staff member to every client. The discipline of documenting and archiving support records allows more effective service and avoids a slew of typical problems such as when a support customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting firms to offer round-the-clock network tracking services based on MS Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing possible issues before they cause downtime, network monitoring can save your IT network from stressful and expensive service losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.