Immediate Remote Technical Support for Cincinnati Ohio Computer Networks
Immediate Remote Technical Support for Cincinnati SystemsFor organizations located in Cincinnati Ohio, Progent provides remote support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have provided online troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle challenging networking problems, plus the services of CISSP-accredited security experts to help with high-level security architecture and diagnostic jobs.

Progent's online technical support experts provide excellent leverage because they possess the practical experience and have access to the sophisticated tools needed to resolve most network issues rapidly. Efficient support reduces direct costs since service calls require fewer chargeable minutes. Remote support also eliminates the expense of sending an engineer to your office. Your company benefits additionally in incidental costs by minimizing or avoiding system downtime and associated costs due to business discontinuity, upset clients, unproductive employees, and distracted management. Progent's advanced remote technical support expertise is particularly helpful for organizations that rely on public clouds for vital network infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an option.

Progent's pricing policy for remote support is designed to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed just for the services that you actually get. In contrast to many online service firms, Progent imposes no service activation charge or minimum job duration. Progent's one-minute granularity and simple model for billing prevent situations where fast fixes manage to turn into major invoices. Progent's skill at dealing with technical issues quickly means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an arsenal of optimized tools and proven processes that allow the maximum degree of effectiveness for remote technical support and repair for information networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the staff of Progent's Technical Response Center to connect to your system remotely without violating network security.

Progent's sophisticated service reporting system keeps comprehensive histories for all support that Progent's clients have received. Progent's team service personnel have access to the records of services provided to every Progent client by any engineer. This database of problems and repairs is stored as a readily searchable support database that permits Progent's online support engineers to share their experiences company-wide to ensure that the efficiency of Progent's technical support grows daily. Progent's extensive list of certifications and working associations with important vendors such as Cisco and Microsoft open up additional massive technical knowledge bases and permit quick access to manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists can arrive at the best solutions promptly.

Remote services provided by Progent to customers in Cincinnati Ohio include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services designed to allow small and mid-size organizations to utilize the same cutting-edge IT solutions used by some of the industry's top corporations. The ProSight suite of network monitoring and management services covers all critical aspects of information technology including email content filtering, security and compliance, automated backup/recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to address the complete threat progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore product vendors to create ProSight Data Protection Services (DPS), a family of subscription-based management offerings that provide backup-as-a-service. ProSight DPS services automate and monitor your data backup processes and allow non-disruptive backup and fast restoration of important files, apps, images, and VMs. ProSight DPS helps your business avoid data loss resulting from hardware failures, natural calamities, fire, malware such as ransomware, user error, malicious employees, or application glitches. Managed backup services in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these managed backup services are most appropriate for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide businesses of all sizes a flexible and affordable solution for assessing, testing, scheduling, implementing, and tracking updates to your dynamic IT network. In addition to optimizing the protection and reliability of your computer environment, Progent's software/firmware update management services allow your in-house IT team to focus on more strategic projects and tasks that derive maximum business value from your information network. Learn more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA services utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on Apple iOS, Android, and other personal devices. With Duo 2FA, whenever you sign into a protected online account and enter your password you are asked to verify your identity via a unit that only you have and that is accessed using a separate network channel. A broad selection of out-of-band devices can be utilized for this second means of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may register multiple verification devices. For details about ProSight Duo identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of in-depth reporting tools designed to integrate with the leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to provide centralized control and comprehensive protection for all your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, reconfigure and debug their networking appliances such as routers, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating appliances that need critical updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management staff and your Progent engineering consultant so all looming issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's ability to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup/recovery system that meets your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special information technology projects. Billing rates for longer-term development or consulting projects are set based on the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology allows clients to complete major projects within budget and on time. Progent's special remote engineering solutions include:

  • Call Center Support
    Progent's Help Desk programs for organizations with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all facets of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve the most problems.

    Progent's Co-managed Help Desk services make it possible for your business to share the load for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution based on the top PSA tool for handling end-user service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Call Center team of seasoned information technology professionals provides your workers in Cincinnati Ohio fast communication with a reliable technical support resource with years of experience providing phone help and remote repair service for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center recognition as a key contributor to company performance, and Progent's goal is to resolve instead of just document technical issues.

  • Business Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Experts staff provides remote advanced engineering expertise and education in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers expertise, programming, and education for popular Microsoft business applications including Microsoft CRM, MS Project, Microsoft 365 Word, and Office Excel. To read more information about Progent's consulting, customization, and training services, visit Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class online and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of System Center2, expand or optimize an existing one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver organizations in Cincinnati Ohio online hybrid network monitoring by providing System Center Operations Manager expertise. Progent can customize SCOM to fit your environment so your network support is proactive and automated. By anticipating possible issues before they cause network outages, remote monitoring can head off disruptive and costly network breakdowns. Progent can also provide help with system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or networks that support multiple OS platforms.
How Your Cincinnati Business Can Contact Progent's Online Service Experts
To contact Progent about urgent remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Cincinnati Ohio, Progent's online computer support specialists can provide effective and economical system support the moment your business needs it. Over two decades of delivering online repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to refine online connectivity tools to solve IT problems quickly while eliminating the expense and lost productivity that comes with on-premises support visits.

Even if your Cincinnati organization works with a regular freelance consultant or maintains an in-house IT staff that know how to handle typical network problems, Progent's Microsoft and Cisco certified engineers are available to offer an easy and transparent remote extension of your local resources in cases when your regular IT support personnel either don't have the availability or the experience to address unexpected network crises or especially tough integration projects.

Advantages of Progent's IT Support for Companies in Cincinnati Ohio
Progent's online IT consulting services allow your Cincinnati business to enjoy the advantages of timely, expert network support without the cost of managing an in-house IT organization. Your network will acquire greater business value by being increasingly reliable, efficient, and secure. Advantages to your business include:

  • Convenient virtual expansion of your on-site IT resources
    With most companies in Cincinnati Ohio, local computer service providers, whether represented by independent consultants or a full-time maintenance staff, can handle the majority of technical issues. On the other hand, serious problems sometimes strike when your regular support personnel are too busy or unavailable, and some trouble may involve technology that is unfamiliar to your local service technicians. In these instances, Progent's on-call service professionals give you a convenient, fast, and economical way to augment your regular resources and to convey valuable knowledge to increase your ability to handle downstream issues in-house.

  • Less Dependence on Freelance Service Providers
    For network maintenance, smaller organizations commonly depend on individual freelance consultants. Although independent consultants have smaller overhead than larger support organizations and can often charge marginally less, they are sometimes overextended, making it impossible to respond quickly to urgent situations. If an independent consultant is busy with another customer, sick, on vacation, or in training, the absence of reserve help may require your company to go without help during an IT crisis. As your network grows, network downtime and trouble with critical software are more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent offers a dependable source of reserve support expertise to make sure your IT system remains up and running.

  • Build a Scalable Foundation for Seamless Growth
    Organizations often begin with an information architecture created on a modest budget. Without a strong infrastructure, slap-dash fixes can get thrown on top of a shaky foundation. When a company grows, stability and scalability problems can impede the productivity of the business. These badly built systems need proper analysis, intelligent strategic planning, and wide IT expertise to evolve to a system infrastructure that can provide the stable foundation to handle vital business requirements and ease future expansion.

  • Work with Solution Providers Instead of Technology Resellers
    Smaller organizations require guidance and technical education to navigate through an increasingly complicated array of technology options capable of promoting business growth and enhancing efficiency. They hardly need a computer consultant who is attempting to resell a specific vendor's technology. IT support and product selling can result in a scenario where the proposed solution is designed around a predetermined product instead of the true needs of a client. Progent eliminates these conflicts by offering only services instead of products. This allows Progent to match IT consulting with the best needs of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of technical background, fine tuned support software, and familiarity with enterprise networking enable businesses to escape the pitfalls of excessive dependence on smaller service organizations, individual freelance consultants, or limited internal resources.

Progent stands out by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified experts average longer than ten years of hands-on professional experience, at the forefront of IT support, performing a broad range of technical tasks for an extensive array of clients. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting staff. This means that you get not only expert IT skills, but also a consultant with proven approaches for using technical knowledge to resolve real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-site visits by the minute. Consequently, you are charged exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no minimum fee and requires no retainer for services provided during normal working hours. Many service firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big invoices for quick fixes so you will not be tempted to permit minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to handle problems that are within their scope, Progent can focus on providing hard-to-find services where Progent has few competitors. Companies who utilize familiar independent service providers or who employ in-house IT personnel benefit when Progent transfers information about new technology and proven processes to make their networks more robust, secure, and efficient.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock network monitoring services based on MS System Center Operations Manager. MS Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering possible problems before they result in lost productivity, network monitoring can keep your IT network from stressful and costly availability losses.
How Does Our Company Begin Receiving Online Technical Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.

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