Cincinnati Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Cincinnati Metro Area.
Progent locations in the Cincinnati Metro Area
Immediate Remote Technical Support for Cincinnati Computer Systems
For businesses located in Cincinnati or anywhere in the state of Ohio, Progent offers remote technical support for information systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to handle challenging networking problems, as well as the assistance of CISSP-certified cybersecurity consultants to handle advanced security architecture and diagnostic issues.
Progent's remote technical support engineers provide excellent leverage due to the fact that they possess the real-world background and have access to the advanced technology necessary to solve most network issues quickly. This reduces direct costs because service calls accumulate minimal chargeable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your organization saves additionally with indirect costs by reducing or eliminating system outages and associated losses resulting from business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's advanced remote technical support experience is especially helpful in environments that are dependent on public clouds for critical network infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be useful.
Progent's pricing policy for online help is designed to stretch your network support dollar. Progent charges by the minute for phone assistance, so you pay just for the support that you actually get. Unlike many online support firms, Progent requires no startup fee or minimum fees. Progent's per-minute billing unit and clean model for billing eliminate situations where quick solutions manage to end up as large tabs. Progent's penchant for solving technical issues efficiently means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an arsenal of optimized tools and field-proven methodologies which allow the highest level of efficiency for remote technical support and troubleshooting for information networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the staff of Progent's Technical Response Center to link to your network remotely without breaching corporate security.
Progent's proven customer support database application maintains extensive documentation describing all support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the specifics of assistance delivered to each Progent customer by any engineer. This database of issues and solutions is structured as a readily searchable support knowledge base that permits Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's high-level certifications and working associations with key industry leaders such as Cisco and Microsoft open up additional vast support knowledge bases and allow quick access to vendors' internal support staff with the result that Progent's remote service specialists can arrive at the most efficient resolutions in the least time.
Remote technical services provided by Progent to companies in Cincinnati and anywhere in the state of Ohio include:
Authorized Microsoft Windows Support
Progent's Microsoft-certified online support experts can deliver network problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can assist you with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2013 design,
Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of affordable desktop consulting and support services to help you business to deploy, configure, troubleshoot, and manage desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 migration help as well as Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs along with your web-facing mobile devices.
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the premier accreditation for network infrastructure professionals, and certifies a consultant's networking skills at the master level. Cisco CCIEs can resolve the most difficult problems associated with network infrastructure planning, deployment, administration, compliance, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house support staff in isolating problems with IOS network management tools and developing alternate approaches or locating program patches. Cisco CCIEs represent an excellent value because their broad experience permits them to resolve problems rapidly. In typical cases, less seasoned service providers can struggle for many hours or days with the same tasks that a CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE consultants can tie into your environment via state-of-the-art on-line support tools in order to provide quick, safe, and economical diagnosis and remediation.
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's industry-leading family of infrastructure devices. Cisco technology support offered by Progent includes ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers consulting, Catalyst switch consulting and support services, Nexus switch consulting and support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and wireless IP phones solutions, Cisco Meraki Wi-Fi access point planning and configuration, Aironet APs deployment services, Cisco WiFi controllers consulting, Cisco VPN and Security Consulting assistance, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent also offers remote and onsite Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Engineers
Progent's qualified CISM and CISSP security and compliance consultants offer a range of security services that can bolster the defenses of your Microsoft Windows, macOS and OS X, or Linux network against assaults or assist your business to clean up rapidly following a damaging breach. Security consulting services offered by Progent cover comprehensive information security and compliance assessment using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; rapid recovery from virus and worm assaults; integrating firewalls; designing secure mechanisms for remote and mobile communication; protecting your messaging system against viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers expert online support services to help organizations of any size connect their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that combine physical resources as well as public clouds. To help you to integrate public clouds with networks, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent runbook for recovering applications and services quickly following an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and patches and can produce audit reports to confirm full service recovery, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud solutions that provide maximum uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation regardless of the hardware making up the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists offer phone-based consulting services to address a broad array of computer technologies including network architecture, email systems, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and easy administration in environments that combine Linux with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also help with transitioning from older applications to Windows or Linux solutions. Progent's group-oriented methodology for solving network problems promotes quick escalation, when required, to consultants with appropriate experience to handle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts support costs.
Important Linux platforms for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate services designed to allow small and mid-size organizations to benefit from the same advanced IT solutions deployed by many of the world's leading corporations. Progent's ProSight portfolio of outsourced network management services addresses all key facets of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the complete threat lifecycle including filtering, identification, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital files, applications and VMs that have become lost or damaged due to component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security companies to provide web-based control and comprehensive security for your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their networking appliances like routers, firewalls, and load balancers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that need important updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system running efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management staff and your Progent consultant so all looming problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your core network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security standards, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's ability either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient security and backup/recovery system that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract information technology projects. Progent's rates for ongoing consulting tasks are determined according to the level of expertise of the engineers involved. Progent's background in these important fields of computer technology enables clients to complete major projects within budget and on time. Progent's project-based online engineering services include:
How Your Cincinnati Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center support alternatives for companies with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk outsourcing support services are designed for companies who lack the budget to support an internal Help Desk Call Center but who require quick communication with an effective Call Center with proficient telephone assistance as well as the technical depth to escalate the most challenging trouble tickets to high-level engineers.
Progent's Call Center consulting support can assist you in establishing an effective new Help Desk or revamping your established organization, selecting or modifying Help Desk software to address the special needs of your business, or adding occasional phone support personnel to work with your in-house Help Desk Call Center resources to handle high-demand situations like software migrations, mass upgrades, or rolling out new applications.
Progent's Help Desk Call Center staff of seasoned network experts offers your workers in Cincinnati or anywhere in the state of Ohio fast assistance from an effective technical support group with years of experience delivering telephone-based help and remote troubleshooting for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center perception as a solid enabler of business efficiency, and Progent's policy is to resolve rather than merely document IT issues.
- Applications Support: Education, Customization, and Problem Solving
Progent's Applications Experts Group offers remote advanced consulting support and education in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and education for Microsoft applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's consulting, custom development, and education offerings, see Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Support
Progent offers businesses in Cincinnati, or anywhere in the state of Ohio, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to suit your business so that your computer maintenance is proactive rather than reactive. By uncovering potential issues before they evolve into downtime, system monitoring can head off disruptive and costly network crises. Progent can also use system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or systems that support multiple operating systems.
To contact Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Cincinnati or throughout the state of Ohio, Progent's phone-based network support engineers can provide expert and economical IT support the instant your business needs it. More than 15 years of providing remote repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to repair computer problems quickly while avoiding the expense and lost productivity that comes with on-site service calls.
Even if your Cincinnati organization works with a regular freelance support technician or employs a full time organization that know how to deal with the majority of computer issues, Progentís Microsoft and Cisco certified consultants can provide a convenient and seamless remote extension of your local resources for situations when your usual IT support personnel either don't have the time or the knowledge to resolve sudden network emergencies or particularly challenging integration problems.
Benefits of Progent's IT Support for Organizations in Cincinnati
Progent's remote support services enable your Cincinnati company to realize the benefits of on-call, enterprise-class IT support without the cost of managing an in-house IT staff. Your network will acquire greater business value by being more reliable, efficient, and secure. Advantages to your business include:
- Seamless remote expansion of your local support resources
For most businesses in Cincinnati or anywhere in Ohio, nearby computer support resources, whether made up of freelance consultants or an internal maintenance staff, can take care of typical network issues. However, IT crises can occur when local support personnel are overstretched or absent, and some problems may be associated with technology that is beyond the scope of your usual support people. In these instances, Progent's on-call service specialists provide an easy, quick, and budget-friendly way to augment your regular resources and to pass on useful knowledge to improve your ability to resolve future issues locally.
- Less Reliance on Individual Consultants
For network maintenance, smaller businesses often depend on individual freelance service providers. Although independent consultants carry less internal costs than big service organizations and can often charge marginally less, they are occasionally overextended, making it difficult to respond rapidly to crisis situations. If a freelance consultant is busy with another client, sick, on a trip, or in training, the absence of reserve personnel may require your company to go without assistance during an emergency. As your company expands, network unavailability and problems with vital applications become more costly. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers a reliable source of reserve support experts to insure your network stays available.
- Create a Scalable Basis for Seamless Growth
Organizations often start with an IT architecture implemented on a shoestring budget. Without a proper infrastructure, band-aid fixes can get thrown on top of an unstable foundation. As a network grows, stability and expandability issues can impede the success of the business. Such poorly designed environments need proper assessment, intelligent long-term planning, and wide technical knowledge to evolve to a network infrastructure that can offer the solid foundation to meet critical business requirements and facilitate downstream growth.
- Work with Solution Providers Instead of Product Sellers
Smaller offices need advice and technical training to navigate through an increasingly complicated maze of technology options capable of accelerating business success and improving productivity. Businesses hardly need a computer engineer who is trying to earn a commission on a certain vendor's technology. IT support and product sales can result in a situation where the recommended
solution is designed around a predetermined technology instead of the true needs of a client. Progent eliminates these conflicts by selling just services rather than products. This allows Progent to align technical expertise with the best needs of clients.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, range of IT experience, fine tuned remote support tools, and familiarity with enterprise networking allow businesses to avoid the limitations associated with excessive dependence on smaller consulting firms, independent freelance consultants, or limited internal resources.
Progent stands out by providing:
How Does My Business Start Receiving Remote Network Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco certified experts average more than a decade of real-world professional background, at the front lines of network support, executing a wide range of technical tasks for a large array of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting personnel. This guarantees that you get not only world-class technical help, but also a support engineer with field-tested methods for applying computer knowledge to solve real-world IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-site visits per minute. Consequently, you pay just for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in areas where Progent provides in-person support, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no minimum charge and asks no retainer for services delivered during normal business hours. Many support organizations impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for fast solutions so you won't be forced to allow simple problems to fester.
- Complete Records of IT Services
Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or small support firms who provide minimal documentation or details of tasks done, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support documentation transmitted by each staff member to every client. The discipline of documenting and organizing service records results in more efficient support and eliminates a variety of common problems such as when a support customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to provide round-the-clock network monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering possible problems before they cause lost productivity, system monitoring can save your information network from stressful and costly service losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.
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