Immediate Online Help for Cincinnati Ohio Computer Networks
Immediate Online Consulting for Cincinnati NetworksFor organizations located in Cincinnati Ohio, Progent offers online support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online support to companies in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle complex networking problems, as well as the services of CISA and CISSP-certified cybersecurity experts to help with high-level security architecture and troubleshooting issues.

Progent's remote technical support engineers provide excellent leverage because they possess the practical experience and are equipped with the sophisticated technology required to resolve the majority of network problems rapidly. Efficient support reduces direct costs because solutions require fewer billable minutes. Remote support also avoids the cost of sending an engineer to your site. Your organization benefits additionally with incidental expenses by reducing or avoiding network downtime and associated costs due to business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's advanced remote consulting expertise is particularly valuable in environments that rely on public clouds for critical network infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an alternative.

Progent's billing model for online support is structured to stretch your network support dollar. Progent charges per minute for phone consulting, so you owe just for the services that you receive. In contrast to many remote support firms, Progent imposes no initialization fee or minimum fees. Progent's per-minute granularity and clean policy for billing do away with situations where fast repairs manage to end up as major bills. Progent's skill at dealing with technical issues quickly means you saves money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined an arsenal of optimized technologies and proven processes that permit the maximum degree of effectiveness for remote consulting and troubleshooting for computer networks of any size. Progent's remote service group can link to your company's network without violating corporate security.

Progent's proven service database application keeps detailed records for the support that Progent's clients have received. Progent's authorized engineers have the benefit of the details of services delivered to each customer by any Progent consultant. This database of issues and fixes is organized as an easily exploitable internal database that permits Progent's online support experts to share their experiences company-wide to ensure that the value of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with key vendors such as Cisco and Microsoft make available other vast technical support knowledge bases and allow fast response from manufacturers' in-house support staff with the result that Progent's remote consulting specialists are able to find optimal resolutions quickly.

Remote technical support services available from Progent to businesses in Cincinnati Ohio include:

Progent's ProSight Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, subscription-based services intended to allow small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by some of the world's top corporations. Progent's ProSight series of network monitoring and management services addresses all critical facets of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT staff and your Progent consultant so all potential issues can be addressed before they have a chance to impact productivity. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven solution for managing your network, server, and desktop devices by offering tools for performing common time-consuming jobs. These include health checking, update management, automated remediation, endpoint deployment, backup and recovery, anti-virus defense, secure remote access, standard and custom scripts, resource inventory, endpoint status reporting, and troubleshooting support. If ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it transmits an alarm to your designated IT staff and your assigned Progent technical consultant so that emerging problems can be taken care of before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and debug their networking appliances such as routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating appliances that need critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of in-depth management reporting plug-ins created to integrate with the top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues such as spotty support follow-up or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup technology companies to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and monitor your data backup processes and enable transparent backup and fast restoration of important files, applications, system images, and virtual machines. ProSight DPS lets your business recover from data loss resulting from hardware failures, natural disasters, fire, cyber attacks like ransomware, human mistakes, malicious insiders, or application glitches. Managed services in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these fully managed services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to deliver centralized control and world-class security for your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA services incorporate Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo enables single-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you sign into a protected application and give your password you are asked to verify who you are via a unit that only you have and that uses a different ("out-of-band") network channel. A wide range of devices can be used for this added means of authentication including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can designate several validation devices. For more information about ProSight Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Shared Help Desk: Outsourced and Shared IT Support Desk Services
    Progent's Shared Service Desk provides a seamless supplement to your core IT support resources. Client interaction with the Help Desk, delivery of technical assistance, issue escalation, trouble ticket creation and updates, performance metrics, and management of the service database are consistent whether issues are taken care of by your corporate IT support staff, by Progent, or both. Your business has complete flexibility to expand or shrink your part of support work as circumstances demand. Progent takes care of initial installation and onboarding of the professional services PSA software plus documentation, validation and training. To learn more about ProSight Co-Managed Support, refer to ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide businesses of any size a versatile and affordable alternative for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving information network. Besides maximizing the protection and functionality of your IT environment, Progent's software/firmware update management services permit your IT team to focus on line-of-business projects and tasks that derive the highest business value from your network. Read more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security standards, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your company's ability either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent offers the services of world-class remote consulting professionals for special information technology programs. Progent's rates for longer-term development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these important fields of information technology allows clients to complete critical initiatives economically and on schedule. Progent's special online engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support alternatives for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle the most problems.

    Progent's Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.

    Progent's Help Desk Call Center team of experienced information technology professionals provides your customers in Cincinnati Ohio fast access to a reliable technical support resource with extensive experience delivering phone help and online repair service for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk Call Center the reputation as a key driver of business success, and Progent's policy is to resolve instead of simply document network problems.

  • Business Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team provides phone-based and in-depth engineering expertise and education in specific business application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. To read additional information concerning Progent's expertise, custom development, and education services, see Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class online and onsite support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of Microsoft System Center2, expand or optimize an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Cincinnati Ohio online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can configure SCOM to fit your business so your network maintenance is proactive and automated. By spotting potential trouble spots before they result in network outages, remote monitoring can head off disruptive and expensive service crises. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems powered by multiple operating systems.
How Your Cincinnati Business Can Contact Progent's Online Service Professionals
To contact Progent about urgent remote support with Windows, macOS and OS X, or Linux environments, visit Progent's Emergency Remote Help, call 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Cincinnati Ohio, Progent's online computer support engineers are ready to deliver expert and economical system support whenever your company has to have it. Over two decades of offering online tech support has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity technology to repair IT problems quickly while eliminating the cost and lost time associated with on-premises support visits.

Even if your Cincinnati company works with a local independent consultant or employs an in-house IT staff that know how to handle common computer problems, Progent's Microsoft certified engineers can offer an easy and transparent remote expansion of your local resources for situations when your usual service personnel either don't have the availability or the expertise to address unexpected network emergencies or particularly challenging integration projects.

Features of Progent's Online Computer Services for Cincinnati Ohio
Progent's phone help, remote troubleshooting, network security expertise, and network management services offer companies in Cincinnati Ohio the greatest leverage for your support budget. Whether you need occasional phone help and Internet-based network repair or full-time Help Desk call center services and network management, Progent's professionals can deliver your office world class network support while allowing you to avoid the expense and administration overhead of carrying a full-service internal IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of technical experience, fine tuned support tools, and familiarity with corporate IT enable businesses to escape the limitations associated with exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on industry experience, at the front lines of network service, performing a broad variety of IT projects for a large array of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting team. This means that you get not just world-class IT skills, but also a consultant with proven approaches for applying computer knowledge to repair real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-premises visits per minute. As a result, you are billed only for received services. Progent does not demand a higher rate for after-hours or priority service, and within California or in regions where Progent provides on-site service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent applies no minimum fee and requires no monthly commitment for support services delivered during regular working hours. Many service organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast repairs so you won't be forced to permit less critical problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has created a comprehensive support reporting system that records and formats complete documentation for all delivered services. Unlike many freelance consultants or small support firms who provide minimal documentation or details of services done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support reports transmitted by every consultant to each customer. The practice of detailing and archiving support activity allows more effective service and avoids a slew of typical problems such as when a support customer is effectively held captive to a consultant who won't let go of the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the only support companies to provide 24x7 remote tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By anticipating possible issues before they result in lost productivity, network monitoring can save your IT network from stressful and costly service losses.
How Does Our Company Begin Getting Online Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.



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