Immediate Online Troubleshooting for Cincinnati Ohio Networks
Immediate Phone Help for Cincinnati SystemsFor businesses in Cincinnati Ohio, Progent offers remote technical support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have provided online support to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure problems, plus the assistance of CISA and CISSP-qualified security consultants to handle advanced security design and diagnostic issues.

Progent's remote technical support experts provide exceptional value because they have the practical experience and have access to the sophisticated tools needed to solve the majority of network issues quickly. Efficient support lowers immediate costs since service calls accumulate fewer billable consulting minutes. Online support also avoids the expense of sending a consultant to your location. Your organization saves even more with indirect costs by minimizing or eliminating network downtime and associated costs stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote technical support expertise is especially important for organizations that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an option.

Progent's pricing policy for remote support is designed to leverage your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are charged exclusively for the support that you receive. In contrast to many online support organizations, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean policy for pricing avoid situations where quick solutions somehow turn into major invoices. Progent's penchant for handling problems efficiently means you saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a set of optimized tools and field-proven processes that ensure the highest level of effectiveness for online help and troubleshooting for IT networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the engineers of Progent's remote service group to link to your company's system remotely without breaching corporate security.

Progent's powerful technical support database system maintains detailed histories describing the service that Progent's clients have received. Progent's staff service personnel have the benefit of the details of all help rendered to each client by every engineer. This database of problems and fixes is structured as a quickly retrievable proprietary knowledge base that permits Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's extensive list of certifications and working associations with major technology companies including Cisco and Microsoft make available additional massive technical databases and permit priority response from manufacturers' in-house product engineers so Progent's online service experts are able to arrive at the most efficient solutions quickly.

Online technical services offered by Progent to companies in Cincinnati Ohio include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate managed services intended to allow small and medium-size businesses to benefit from the same cutting-edge technology deployed by many of the industry's leading enterprises. The ProSight series of IT management outsourcing services covers all key facets of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's cutting edge behavior machine learning technology to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the entire malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you prove compliance with legal and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also help you to install and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup/restore technology vendors to produce ProSight Data Protection Services, a selection of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your backup operations and enable non-disruptive backup and fast restoration of important files, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss resulting from equipment failures, natural disasters, fire, cyber attacks like ransomware, human mistakes, malicious insiders, or application glitches. Managed backup services available in the ProSight DPS product line include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these managed services are most appropriate for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide businesses of all sizes a versatile and cost-effective alternative for assessing, testing, scheduling, applying, and tracking updates to your dynamic IT system. In addition to maximizing the protection and functionality of your IT environment, Progent's patch management services allow your in-house IT team to focus on line-of-business initiatives and activities that deliver maximum business value from your network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo technology to protect against password theft by using two-factor authentication (2FA). Duo enables one-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. Using 2FA, when you log into a protected online account and enter your password you are asked to confirm who you are via a unit that only you possess and that is accessed using a separate network channel. A broad range of devices can be utilized as this second form of authentication including an iPhone or Android or watch, a hardware token, a landline phone, etc. You can designate multiple validation devices. To learn more about Duo identity validation services, go to Duo MFA two-factor authentication (2FA) services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security companies to provide web-based control and comprehensive protection for your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding appliances that need important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent�s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network operating efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT staff and your Progent consultant so that any looming problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you�re planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an unbiased evaluation of the overall health of their network. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with data security standards, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's ability to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup environment that aligns with your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT projects. Progent's charges for longer-term consulting tasks are set according to the qualifications of the consultants required. Progent's background in these important areas of information technology allows customers to execute major initiatives within budget and on time. Progent's project-based remote consulting services include:

  • Help Desk Support
    Progent's Help Desk Call Center support programs for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Call Center consulting support can guide you in establishing an efficient new Help Desk or revamping your established one, evaluating or customizing Help Desk Call Center software products to address the unique requirements of your business, or providing occasional phone support personnel to reinforce your internal Help Desk resources to deal with high-demand scenarios such as software transitions, mass upgrades, or rolling out new business software.

    Progent's Help Desk Call Center staff of seasoned network professionals provides your workers in Cincinnati Ohio quick access to a large support group with extensive background providing phone support and online diagnostics for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk recognition as a solid enabler of business efficiency, and Progent's intent is to solve and not just annotate IT issues.

  • Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Experts Team can supply remote professional engineering expertise and training in key application fields that include ERP, MRP, accounting system customization, and CRM. Progent also can deliver expertise, programming, and education for familiar Microsoft business applications including CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more on Progent's expertise, custom development, and education offerings, refer to Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS networks that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consultants can provide world-class remote and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of System Center2, extend or tune your current one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers businesses in Cincinnati Ohio remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can tune Operations Manager to accommodate your environment so your computer maintenance is proactive and automated. By exposing possible issues before they expand into network outages, system monitoring can minimize disruptive and expensive network breakdowns. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or systems that support a variety of operating systems.
How Your Cincinnati Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based expertise with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Online Help, call 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Cincinnati Ohio, Progent's online computer support specialists can deliver professional and economical system help the instant your organization has to have it. Long experience providing remote technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote access technology to solve computer problems quickly while avoiding the expense and lost time that comes with in-person service visits.

Even if your Cincinnati business relies on a local independent support technician or employs an in-house IT staff that know how to handle the majority of computer problems, Progent's Microsoft certified consultants can still provide an easy and seamless virtual expansion of your local resources for situations when your regular IT support personnel either lack the availability or the knowledge to address unexpected system crises or particularly tough integration projects.

Advantages of Progent's IT Support for Businesses in Cincinnati Ohio
Progent's remote network troubleshooting services enable your Cincinnati business to enjoy the advantages of timely, enterprise-class IT support without the cost of maintaining an in-house IT staff. Your information system will acquire greater business value by becoming increasingly reliable, efficient, and protected. Advantages to your company include:

  • Convenient remote expansion of your on-site IT resources
    For most organizations in Cincinnati Ohio, local computer service providers, whether consisting of outside consultants or an internal maintenance staff, can handle typical network issues. However, IT crises might strike when local resources are too busy or absent, and some problems may stem from technology that is beyond the scope of your usual service people. In these situations, Progent's online service experts provide a convenient, quick, and budget-friendly way to augment your local help and to transfer useful information to improve your capability to resolve future issues in-house.

  • Reduced Dependence on Individual Consultants
    For IT support, smaller organizations commonly rely on individual freelance service providers. Although freelance consultants have smaller overhead than larger consulting firms and can afford to charge marginally less, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another client, sick, on a trip, or in training, the absence of backup help may force your business to wait for help during an IT crisis. As your company grows, system unavailability and trouble with critical software become more expensive. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent offers a ready source of reserve service expertise to insure your network stays up and running.

  • Build a Solid Basis for Seamless Expansion
    Organizations often begin with an information system implemented on a modest budget. Lacking a scalable framework, band-aid fixes often get thrown onto a shaky foundation. As a company grows, reliability and scalability issues can impede the productivity of the business. Such poorly built systems require careful assessment, intelligent long-term planning, and extensive IT knowledge to evolve to a network infrastructure that can provide the solid foundation to meet vital business demands and facilitate future growth.

  • Interact with Problem Solvers Rather Than Technology Sellers
    Smaller businesses need advice and technical training to negotiate an increasingly complicated maze of product options capable of accelerating business success and improving efficiency. They hardly need a computer consultant who is motivated to earn a commission on a specific vendor's products. IT consulting and product selling can lead to a situation where the recommended solution is designed around a predetermined technology rather than the true requirements of a business. Progent eliminates these conflicts of interest by selling only services instead of products. This enables Progent to match technical consulting with the real needs of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, depth of IT background, fine tuned remote support tools, and understanding of enterprise networking enable companies to avoid the pitfalls associated with exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progents staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world industry background, at the front lines of network service, executing a broad range of technical tasks for an extensive array of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices training that Progent teaches its consulting personnel. This guarantees that you get not just expert technical skills, but also a support engineer with proven methods for applying computer knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and in-person help by the minute. Consequently, you owe exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in regions where Progent provides on-site service, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no initialization fee and requires no retainer for services provided during regular business hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast repairs so you will not be tempted to allow less critical problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike some independent consultants or small service organizations who provide minimal documentation or specifics of services done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation transmitted by every staff member to every customer. The practice of documenting and archiving support records results in more efficient support and eliminates a variety of common problems such as when a service client is virtually held hostage to a consultant who wont release vital service information.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few support companies to offer 24x7 network tracking services powered by MS Operations Manager. MS Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing possible issues before they result in downtime, network monitoring can save your IT network from stressful and expensive availability losses.
How Does My Business Begin Getting Online Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.



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    Altaro VM Backup provides small and mid-size businesses a dependable and affordable solution for backing up and recovering Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in local, remote, multi-site, and cloud environments and also enables low-cost cloud backup to Microsoft Azure storage. Headline features include industry-leading inline deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup intervals as little as five minutes for minimizing your Recovery Point Objective (RPO), military-grade encryption, item-level recovery capability for individual files and emails, support for Windows Server CSV and for vCenter for handling large-scale deployments, and support for Volume Shadow Copy Service (VSS) to back up online virtual machines without downtime. Progent is a certified Altaro partner and can provide a wide array of consulting services to help you to plan, install, optimize and troubleshoot a backup and disaster recovery solution based on Altaro VM Backup.

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