Fast Online Troubleshooting for Cincinnati Computer Networks
For businesses located in Cincinnati or anywhere in the state of Ohio, Progent offers remote help for computer systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier engineers have provided online troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to handle complex infrastructure issues, plus the assistance of CISSP-certified security consultants to handle advanced security architecture and troubleshooting jobs.
Progent's remote technical support engineers provide excellent value due to the fact that they possess the real-world experience and are equipped with the sophisticated tools necessary to solve the majority of information system problems rapidly. Efficient support reduces direct expenses since service calls require minimal billable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your location. Your company saves additionally in indirect expenses by reducing or eliminating network downtime and associated losses due to business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's extensive remote technical support expertise is particularly valuable for organizations that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be an alternative.
Progent's pricing policy for online support is structured to leverage your IT service investment. Progent charges per minute for phone assistance, so you are invoiced just for the services that you actually get. Unlike many remote service firms, Progent imposes no initialization charge or minimum payments. Progent's one-minute billing unit and clean policy for billing do away with scenarios where quick solutions somehow end up as substantial invoices. Progent's skill at handling problems quickly means your business saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an array of optimized technologies and field-tested methodologies which permit the highest level of effectiveness for remote technical support and troubleshooting for computer networks of any size. Progent provides secure VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the consultants of Progent's Technical Response Center to link to your computer system without violating corporate security.
Progent's advanced customer support reporting system keeps comprehensive documentation of all service that Progent's customers have received. Progent's team consultants have the benefit of the details of support delivered to each Progent customer by every Progent consultant. This history of trouble tickets and solutions is stored as a readily searchable internal database that permits Progent's online support experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services improves over time. Progent's extensive list of accreditations and close relationships with major technology companies such as Cisco and Microsoft open up other extensive technical knowledge bases and allow quick response from vendors' in-house engineering staff so Progent's remote service specialists are able to arrive at the most efficient resolutions promptly.
Remote technical services offered by Progent to companies in Cincinnati and anywhere in the state of Ohio include:
Certified Windows Experts
Progent's Microsoft-certified remote support engineers can provide network problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can assist you with a wide variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration support, Skype for Business Server migration consulting, Microsoft Lync Server integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective PC desktop services to help you business to install, integrate, troubleshoot, and manage workstations and laptops based on Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 upgrade support plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your PCs and web-facing mobile devices.
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure engineers, and indicates an individual's network technology knowledge at the expert level. CCIEs know how to resolve even the most complex challenges surrounding network infrastructure design, integration, management, compliance, and problem solving. CCIEs can cooperate closely with Cisco's internal support staff in isolating problems with Cisco IOS Software network administration tools and developing alternate approaches or locating program patches. CCIEs offer exceptional cost-effectiveness because their depth of expertise permits them to solve problems rapidly. In many cases, less qualified service providers can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can tie into your computer system using advanced on-line support tools to provide fast, secure, and economical analysis and repair.
Cincinnati Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Cincinnati Metro Area.
Progent locations in the Cincinnati Metro Area
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's market leading selection of infrastructure appliances. Cisco networking expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers installation and upgrades, Catalyst switch consulting services, Cisco Nexus switch support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco VoIP phones and IP video desktop phones solutions and wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point planning and set up, Aironet Wireless Access Points consulting help, Cisco wireless controllers integration consulting, Cisco VPN and Security Integration help, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent also offers online and on-premises wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Engineers
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts offer a variety of system protection services that can strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux network against assaults or assist your company to recover quickly after a serious penetration. Security services offered by Progent include: thorough data security and compliance analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; rapid recovery from malicious assaults; installing firewalls; designing secure techniques for remote and mobile connectivity; securing your messaging system from spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Progent offers expert remote consulting services to help companies of any size connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that seamlessly combine physical resources along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a repeatable workflow for restoring services quickly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also supports non-disruptive testing for disaster recovery, upgrades and patches and can generate audit reports to verify complete service recovery, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, configure, test and administer a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that deliver high uptime, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation independent of the hardware used by the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide online consulting services to address a wide range of information technologies including system architecture, email systems, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and easy administration in networks that combine Linux with Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also help with migration from legacy systems to Windows or Linux-powered environments. Progent's group-oriented approach to solving network problems enables quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This expedites solutions of critical problems, reduces lost productivity, and cuts service expense.
Important Linux versions for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price services designed to allow small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by some of the world's leading enterprises. The ProSight line of network management outsourcing services addresses all key areas of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital files, apps and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide advanced support to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to provide web-based control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further level of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, enhance and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that need critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management staff and your Progent consultant so that all potential issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's preparedness either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup environment that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology projects. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the consultants required. Progent's experience with these special areas of information technology allows clients to complete major initiatives economically and on schedule. Progent's special online consulting services include:
How Your Cincinnati Business Can Contact Progent's Online Technical Support Experts
Call Center Support
Progent's Help Desk Call Center programs for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all aspects of online desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk Call Center consulting support can guide you in establishing an effective new Call Center or improving your established organization, selecting or modifying Help Desk application software to handle the special needs of your corporation, or providing occasional phone support personnel to reinforce your in-house Call Center resources during high-demand situations such as software migrations, major upgrades, or installing new applications.
Progent's Help Desk Call Center staff of veteran information technology experts offers your clients in Cincinnati or anywhere in the state of Ohio instant access to an effective support resource with extensive background providing telephone-based support and remote diagnostics for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center recognition as a solid driver of business efficiency, and Progent's target is to solve and not simply record technical issues.
- Business Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Group provides online advanced engineering expertise and education in specific business application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, programming, and training for familiar Microsoft business applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more concerning Progent's expertise, programming, and education services, see Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; seamless management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of System Center 2016, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers organizations in Cincinnati, or anywhere in the state of Ohio, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to suit your environment so your IT support is proactive rather than reactive. By exposing emerging trouble spots before they grow into full-scale emergencies, system monitoring can minimize stressful and expensive service failures. Progent can also provide help with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Windows environments, or networks powered by a variety of platforms.
To get in touch with Progent about urgent remote help with Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in Cincinnati or throughout the state of Ohio, Progent's phone-based network support specialists are ready to provide professional and economical system support the moment your company requires it. More than a decade of offering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to repair network problems rapidly while eliminating the cost and lost productivity that comes with on-site service calls.
Even if your Cincinnati organization has a local freelance support technician or employs a full time organization that can deal with common computer problems, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and transparent remote extension of your on-site resources in cases when your regular service personnel either lack the bandwidth or the knowledge to address sudden network crises or particularly tough integration problems.
Features of Progent's Remote Computer Support for Cincinnati
Progent's online help, remote troubleshooting, system security consulting, and system management services offer businesses in Cincinnati or anywhere in the state of Ohio unparalleled leverage for your support budget. Whether you need one-time phone support and remote troubleshooting or full-time Help Desk call center services and system management, Progent's experts can deliver your company world class network support while permitting you to eliminate the expense and hassle of maintaining a full-service internal IT staff. Key features of Progent's online help program include:
- Fast Telephone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to companies in Cincinnati and is also ideal for networks in geographic areas of Ohio that lack consultants with in-depth experience supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has the advantage of a broad array of Microsoft support tools, technical databases, and continuing training.
- By the Minute Billing to Minimize Expenses
Progent offers remote help on a by-the-minute billing plan, so you pay only for the support you receive. Progent asks for no minimum charge for online help and imposes no monthly retainer for services delivered during regular business hours. This keeps you from paying big invoices for simple repairs.
- Availability of Cisco Certified Network Architecture Professionals
Progent's registered experts for Cisco can provide help from authorized professionals with skill in planning, implementing, and managing networking environments based on Cisco products. Progent can provide a CCIE or CCNP to help you create fast, high-availability, and protected connectivity for local and remote networking.
- Application Specialists Consulting
Progent's core consulting services consist of system integration, MS Exchange Server expertise, corporate security design, and Help Desk Co-management services. Progent's Experts Team offers in-depth consulting expertise in critical business applications. Support offered by the Application Experts Group includes:
Dynamics GP/Great Plains Consulting and Programming
MS Project and Project Online Expertise
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Consulting
BI Reporting Consulting and Troubleshooting
Power BI Integration Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2017 migration, Microsoft SQL 2016 Application Programming, and SQL Server 2014 Application Programming and Debugging
Oracle Project Management and Application Development
MySQL Project Management and Software Design
Apple Mac Integration
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a full service one-stop source for network generalists and specialists, Progent is able to tailor fast, cost-effective, and thorough IT solutions that meet the specific requirements of your company.
- Sophisticated Remote Access Software
Secure online connectivity permits Progent's service experts to observe precisely what your customers see. This makes it possible to produce fast solutions to issues that could otherwise require a costly personal visit. State-of-the-art online connectivity tools and expert engineers together enable Progent to resolve most network issues rapidly and economically. Progent is an industry leader in offsite troubleshooting and remote network analysis.
- Support for Leading VPN Products
Progent can provide safe VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to access your network remotely without compromising system security.
- 24x7 Support for High Network Uptime
For companies with mission-critical applications, Progent can provide optional 24x7 online technical services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help produce high network availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are intended especially for budget-constrained offices whose clients require immediate recourse to a Help Desk service with expert telephone support and full escalation capability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of IT knowledge, fine tuned remote support tools, and familiarity with enterprise networking enable businesses to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house resources.
Progent stands out by offering:
How Does Our Company Start Getting Remote Computer Help from Progent?
- In-depth Expertise in Microsoft's Entire Range of Server Platforms
Progent offers world-class support for Microsoftís powerful server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support services, Microsoft Windows Server 2008 R2 expertise, Windows Server 2003 upgrades, Microsoft Exchange 2019 integration, MS Exchange 2016 migration, Exchange 2013 integration, Exchange Server 2010 management, Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing model is to charge for online support and on-premises visits per minute. Consequently, you are invoiced only for received services. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no minimum fee and asks no retainer for services delivered during normal working hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for fast repairs so you will not be forced to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to deal with technical issues that are within their scope, Progent is able to focus on providing high-value services where Progent faces few competitors. Companies who utilize familiar independent service providers or who employ internal support personnel benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more robust, secure, and efficient.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the few IT service firms to provide round-the-clock remote monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager causes your computer support to be proactive rather than reactive. By uncovering possible problems before they result in lost productivity, network monitoring can save your information network from stressful and expensive service losses.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.