Immediate Online Troubleshooting for Cincinnati Ohio Computer Networks
For businesses located in Cincinnati Ohio, Progent offers online help for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered remote support to companies in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to help with complex infrastructure issues, as well as the services of CISSP-certified cybersecurity consultants to help with high-level security design and troubleshooting jobs.
Progent's online support engineers offer excellent value because they possess the real-world experience and have access to the advanced technology needed to solve the majority of network issues quickly. This reduces immediate expenses because solutions use up fewer chargeable consulting minutes. Online support also eliminates the expense of sending a consultant to your office. Your company benefits even more in incidental costs by minimizing or eliminating network outages and related costs stemming from business discontinuity, disgruntled clients, idle workers, and distracted executives. Progent's extensive remote consulting know-how is particularly helpful for businesses that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an option.
Progent's billing policy for online support is structured to stretch your network support dollar. Progent bills by the minute for telephone-based consulting, so you owe just for the support that you actually get. In contrast to many remote service firms, Progent asks for no startup surcharge or minimum payments. Progent's per-minute billing unit and simple model for billing avoid situations where quick fixes manage to turn into big tabs. Progent's penchant for disposing of problems quickly means you spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a set of customized tools and proven processes that ensure the highest degree of efficiency for remote help and troubleshooting for IT systems of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the experts of Progent's online support team to interface to your computer system without breaching system security.
Progent's sophisticated service database application includes extensive records for the service that Progent's customers have been provided. Progent's team service personnel have access to the history of all help rendered to every client by every Progent consultant. This history of issues and repairs is stored as a quickly searchable proprietary knowledge base that permits Progent's online support professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's support grows daily. Progent's extensive list of accreditations and working associations with major technology companies such as Cisco and Microsoft open up additional vast technical support knowledge bases and allow priority response from vendors' internal product engineers so Progent's online consulting experts are able to determine optimal solutions promptly.
Remote support offered by Progent to customers in Cincinnati Ohio include:
Authorized Microsoft Windows Experts
Progent's Microsoft-expert remote support professionals can provide network repair and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist your company with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server management, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable desktop services to assist your company to deploy, integrate, troubleshoot, and manage workstations and laptops based on Windows. Progent's desktop support services include providing Windows 10 integration help as well as Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE certification is the premier accreditation for network infrastructure consultants, and validates a consultant's network technology knowledge at the expert level. Cisco-qualified CCIEs can deal with the most complex challenges occurring in network planning, integration, management, compliance, and repair. Cisco CCIEs operate on a privileged basis with Cisco's internal support staff in analyzing problems with Cisco IOS network administration utilities and developing alternate approaches or identifying software updates. Cisco CCIEs are an excellent value since their deep expertise enables them to resolve problems quickly. In common cases, less experienced consultants can wrestle for hours or days with identical tasks that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE consultants can connect to your computer system via sophisticated on-line support technology in order to provide quick, safe, and affordable analysis and repair.
Cincinnati region Contact Information:
Progent offers consulting services and onsite technical support throughout Cincinnati and the surrounding metro areas.
Progent locations in Cincinnati region
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
|| 3960 Southeastern Avenue
Indianapolis, IN 46204
||Indianapolis Network Support Services
||Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
||Lexington-Fayette Network Support Services
||1229 S Shelby St
Louisville, KY 40203
||Louisville Network Support Services
Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's top-selling family of connectivity appliances. Cisco technology consulting offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting and support services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones solutions and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi access point layout and set up, Aironet APs planning and integration services, Cisco wireless controllers integration consulting, Cisco VPN and Security Setup and troubleshooting help, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts offer a range of system protection solutions that can strengthen the defenses of your Microsoft Windows, macOS and OS X, or Linux environment against attacks or help you to recuperate rapidly after a serious penetration. Security consulting services offered by Progent include: in depth data security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after virus and worm assaults; installing firewalls; building secure techniques for remote and mobile connectivity; guarding your email system from viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting services to help businesses of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that combine local resources as well as cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of public cloud integration support services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a consistent runbook for recovering applications and services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and fixes and can produce reports to confirm complete service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high level of automation independent of the physical components making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide remote consulting services to address a wide spectrum of computer technologies including system infrastructure, email solutions, network and operational security, plus UNIX/Linux and Windows integration. For server hardware economization and easy administration in networks that include Linux and Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also help with transitioning from legacy applications to Windows or Linux-based solutions. Progent's group-oriented approach to resolving technical issues promotes fast escalation, if necessary, to engineers with appropriate expertise to handle complex situations. This expedites repair of critical problems, minimizes network downtime, and cuts support expense.
Major Linux variants for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate managed services designed to allow small and mid-size businesses to benefit from the same best-of-breed technology deployed by some of the world's top enterprises. Progent's ProSight line of network monitoring and management services addresses all key aspects of information technology including email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to defend endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to address the entire malware attack progression including blocking, identification, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with government and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and enables rapid recovery of critical data, apps and virtual machines that have become unavailable or damaged due to component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security vendors to provide web-based control and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway device provides a further layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, optimize and troubleshoot their connectivity hardware like switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that require important software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent consultant so that any looming issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an objective evaluation of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with information security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's ability either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup/recovery system that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special IT programs. Billing rates for longer-term consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these special fields of information technology enables customers to complete critical initiatives economically and on schedule. Progent's project-based remote engineering services include:
How Your Cincinnati Company Can Contact Progent's Online Support Experts
Call Center Expertise
Progent's Help Desk service options for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle complex issues.
Progent's Help Desk Call Center consulting support can assist you in building an efficient new Help Desk or improving your current organization, evaluating or customizing Help Desk Call Center software to handle the unique requirements of your corporation, or providing temporary online personnel to reinforce your in-house Call Center resources to handle unusually busy scenarios like software migrations, major upgrades, or rolling out new applications.
Progent's Call Center staff of experienced information technology experts gives your computer users in Cincinnati Ohio quick access to a dependable support group with years of experience providing phone help and remote repair service for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center recognition as a solid contributor to company success, and Progent's goal is to resolve rather than simply report IT issues.
- Business Applications Support: Training, Programming, and Integration
Progent's Applications Experts Team can supply phone-based and in-depth engineering support and education in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, customization, and education for popular Microsoft applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's expertise, programming, and training offerings, visit Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers businesses in Cincinnati Ohio online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to accommodate your environment so that your computer support is proactive and automated. By anticipating possible problems before they result in crashes, automated monitoring can head off disruptive and expensive network failures. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or systems based on multiple operating systems.
To contact Progent about urgent online support with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or see Contact Progent.
For organizations and startups in Cincinnati Ohio, Progent's online network support specialists can provide effective and economical system support whenever your organization needs it. More than 15 years of delivering remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote access tools to fix computer problems quickly while eliminating the cost and lost time that comes with on-premises support calls.
Even if your Cincinnati business deals with a regular independent support technician or employs an in-house organization that know how to deal with typical computer issues, Progentís Microsoft and Cisco certified engineers can still provide a convenient and seamless virtual expansion of your on-site resources in cases when your regular service personnel either don't have the availability or the knowledge to solve sudden system crises or particularly complicated integration problems.
Benefits of Progent's Network Help for Organizations in Cincinnati Ohio
Progent's remote IT consulting services enable your Cincinnati organization to enjoy the advantages of immediate, expert network support without the expense of maintaining an in-house IT staff. Your network will acquire greater strategic value by being more available, productive, and protected. Benefits to your company include:
- Seamless virtual extension of your on-site support resources
For most businesses in Cincinnati Ohio, nearby computer support resources, whether made up of independent consultants or a full-time maintenance staff, can solve typical technical problems. On the other hand, serious problems sometimes spring up when local resources are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your local service technicians. In these cases, Progent's on-call support specialists give you an easy, fast, and budget-friendly way to augment your local resources and to transfer useful knowledge to increase your capability to handle future issues locally.
- Less Reliance on Individual Service Providers
For IT maintenance, smaller organizations commonly rely on independent freelance consultants. While freelance service people have smaller overhead than big support firms and can often charge lower rates, they are occasionally overbooked, making it impossible to respond rapidly to crisis situations. If an independent service provider is busy with another customer, sick, on a trip, or in class, the lack of reserve personnel may force your company to wait for help during an emergency. As your business grows, network unavailability and trouble with vital software become more costly. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides a ready source of backup service experts to insure your network remains available.
- Build a Scalable Foundation for Seamless Growth
Organizations often begin with an IT system created on a modest budget. Lacking a proper infrastructure, slap-dash repairs can get piled onto an unstable foundation. When a network grows, stability and scalability problems can hinder the success of the business. These poorly built environments need careful analysis, smart strategic planning, and broad-based IT expertise to evolve to a network architecture able to deliver the stable foundation to meet vital business demands and ease future growth.
- Interact with Solution Providers Instead of Product Sellers
Smaller businesses require guidance and technical education to navigate through an ever more complex array of product alternatives capable of accelerating business success and improving efficiency. These companies do not need a network consultant who is attempting to resell a specific vendor's products. IT support and product selling can lead to a situation where the proposed
solution is built around a profitable product instead of the genuine requirements of a client. Progent avoids these conflicts by offering only services instead of products. This allows Progent to match IT consulting with the best needs of customers.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of technical background, fine tuned support tools, and understanding of corporate IT allow offices to avoid the pitfalls of excessive dependence on smaller consulting firms, independent freelance consultants, or limited in-house IT help.
Progent adds value by providing:
How Does Our Company Begin Getting Remote Computer Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of hands-on professional background, at the front lines of network support, performing a broad range of IT tasks for a large array of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support personnel. This ensures that you get not just world-class IT help, but also a support engineer with proven approaches for using computer knowledge to fix real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for phone support and in-person visits per minute. Consequently, you are invoiced only for received services. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no startup fee and asks no retainer for support services delivered during regular business hours. Many support firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick solutions so you won't be tempted to permit less critical problems to stay unaddressed.
- Full Records of IT Services
Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small support organizations who offer scant documentation or specifics of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service reports sent by every staff member to every customer. The discipline of detailing and archiving support records results in more efficient service and eliminates a slew of common problems such as when a support customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to provide 24x7 remote tracking services based on MS System Center Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering potential problems before they result in downtime, network monitoring can keep your IT network from stressful and costly service losses.
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.