Fast Online Support for Cincinnati Ohio Computer Systems
For organizations in Cincinnati Ohio, Progent offers online help for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure issues, plus the services of CISSP-certified cybersecurity consultants to handle high-level security architecture and diagnostic jobs.
Progent's online technical support experts offer excellent value because they possess the real-world experience and are equipped with the advanced technology necessary to resolve the majority of information system problems quickly. Efficient support lowers direct costs because solutions use up fewer chargeable consulting minutes. Remote help also eliminates the cost of sending an engineer to your site. Your organization benefits even more with indirect expenses by minimizing or eliminating network downtime and associated losses resulting from business discontinuity, upset clients, unproductive employees, and distracted executives. Progent's advanced remote technical support know-how is particularly valuable for businesses that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an alternative.
Progent's billing policy for remote support is structured to stretch your network support dollar. Progent charges by the minute for phone consulting, so you are billed just for the services that you receive. In contrast to typical online service organizations, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute billing unit and simple model for pricing eliminate scenarios where quick solutions manage to turn into big bills. Progent's penchant for solving technical issues quickly means your business spends less money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined a collection of optimized tools and proven methodologies which allow the maximum level of effectiveness for remote help and troubleshooting for information systems of any size. Progent offers protected VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the experts of Progent's online support team to access your company's network without compromising network security.
Progent's proven technical support database system stores comprehensive histories describing the support that Progent's clients have been provided. Progent's authorized engineers have access to the specifics of all help rendered to each Progent customer by every consultant. This history of problems and repairs is structured as a readily retrievable internal knowledge base that permits Progent's online technical experts to share their knowledge with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's high-level certifications and close associations with important technology companies such as Cisco and Microsoft make available additional vast support databases and allow fast response from vendors' in-house product engineers so Progent's remote consulting experts are able to come up with the most efficient solutions in the least time.
Online technical services available from Progent to clients in Cincinnati Ohio include:
Certified MS Windows Expertise
Progent's Microsoft-premier online service engineers can deliver computer system repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can help you with a broad variety of technology support such as Microsoft Windows Server 2022 planning and migration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management, and Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of affordable desktop consulting and support services to assist you company to install, integrate, repair, and administer workstations and laptops based on Windows. Progent's desktop support services include offering Windows 11 planning and upgrade assistance and Windows 10 integration assistance, plus Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your PCs along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for network infrastructure consultants, and certifies an individual's network technology skills at the expert level. Cisco-qualified CCIEs know how to deal with even the most challenging issues surrounding network planning, deployment, management, security, and troubleshooting. Cisco CCIEs work closely with Cisco's in-house engineers in analyzing anomalies with IOS Software network management utilities and coming up with alternate approaches or identifying program updates. CCIEs represent an exceptional value because their broad experience permits them to resolve problems rapidly. In typical cases, less experienced service providers can struggle for many hours or even days with identical tasks that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE consultants can interface to your environment using the latest remote support tools in order to perform fast, secure, and economical diagnosis and repair.
Cincinnati region Contact Information:
Progent offers consulting services and onsite technical support throughout Cincinnati and the surrounding metro areas.
Progent locations in Cincinnati region
|250 East 5th Street, 15th Floor
Cincinnati, OH 45202
|Cincinnati Network Support Services
|20 S 3rd St, Suite 210
Columbus, OH 43215
|Columbus Network Support Services
|301 W 1st St, Suite 200
Dayton, OH 45402
|Dayton Network Support Services
|921 E Dupont Rd
Fort Wayne, IN 46825
|Fort Wayne Network Support Services
| 3960 Southeastern Avenue
Indianapolis, IN 46204
|Indianapolis Network Support Services
|Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
|Lexington-Fayette Network Support Services
|1229 S Shelby St
Louisville, KY 40203
|Louisville Network Support Services
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's popular family of infrastructure products. Cisco infrastructure expertise provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch consulting services, Nexus switch consulting, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP phones and IP video phones support and Cisco wireless IP phones integration, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet Wireless Access Points engineering services, Cisco WiFi controllers integration consulting, Cisco VPN and Security Integration assistance, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide remote and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to help organizations to take the time-critical first phase in mitigating a ransomware assault by putting out the fire. Progent's remote ransomware expert can help businesses to locate and quarantine infected devices and protect undamaged resources from being penetrated. If your Cincinnati system has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.
Ransomware Recovery Help
Progent's ransomware recovery consultants can help your Cincinnati organization to restore a system victimized by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor. Progent's group of IT security specialists have the wide range of skills necessary to rebuild all critical components of a compromised network quickly and with minimal loss of data. To learn more, see Progent's ransomware removal and operational continuity experts.
CISM and CISSP Premier Network Security Specialists
Progent's certified CISM and CISSP cybersecurity consultants can provide a range of system protection services that can improve the immunity of your Windows, Apple macOS and OS X, or Linux environment against assaults or assist your company to recover quickly after a serious penetration. Security support services available from Progent cover comprehensive information security audits utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast cleanup after malicious attacks; setting up firewalls; designing secure techniques for remote and mobile communication; guarding your email system from spam and directory harvest attacks; and instituting 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting to help companies of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your IT team to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that combine on-premises IT assets as well as public clouds. To assist you to integrate public cloud services with networks, Progent can provide a range of cloud integration support services such as Microsoft 365 Exchange Online integration solutions with on-prem Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of experience delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a consistent workflow for recovering applications and services quickly following a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also supports non-disruptive testing for site recovery, upgrades and patches and can generate reports to verify full service restoration, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, configure, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud solutions that provide high uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high level of automation independent of the physical components used by the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists offer remote support services to cover a broad spectrum of computer technologies such as system architecture, messaging systems, system and operational security, plus UNIX and Windows integration. For server hardware economization and easy administration in environments that include Linux-based systems and Microsoft Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with migration from older systems to MS Windows or Linux-based solutions. Progent's team-based approach to solving technical issues enables fast escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This expedites solutions of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can offer urgent phone-based assistance diagnosing anomalies affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:
Apple Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, flat-rate services intended to enable small and mid-size organizations to utilize the same cutting-edge IT solutions used by many of the industry's top enterprises. Progent's ProSight line of network management outsourcing services addresses all critical aspects of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior machine learning technology to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the complete threat progression including blocking, infiltration detection, containment, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you prove compliance with government and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also help you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with advanced backup/restore technology vendors to produce ProSight Data Protection Services (DPS), a selection of offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your backup operations and allow non-disruptive backup and fast restoration of critical files, applications, system images, plus virtual machines. ProSight DPS lets you protect against data loss resulting from hardware failures, natural disasters, fire, malware such as ransomware, user error, malicious employees, or software bugs. Managed backup services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these managed backup services are most appropriate for your network.
- Progent's Patch Management: Patch Management Services
Progent's support services for software and firmware patch management offer businesses of all sizes a versatile and cost-effective alternative for evaluating, testing, scheduling, applying, and tracking updates to your ever-evolving information system. In addition to maximizing the security and reliability of your IT network, Progent's patch management services allow your in-house IT staff to concentrate on more strategic projects and tasks that deliver maximum business value from your network. Read more about Progent's software/firmware update management services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo MFA managed services utilize Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification with iOS, Android, and other out-of-band devices. With 2FA, when you sign into a protected application and enter your password you are requested to confirm who you are on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of out-of-band devices can be used for this added form of ID validation such as a smartphone or wearable, a hardware token, a landline phone, etc. You may register multiple validation devices. To find out more about Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing family of real-time reporting plug-ins created to integrate with the industry's top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues such as inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to provide web-based management and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further layer of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map, track, reconfigure and debug their networking appliances such as switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating complex management processes, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that require critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT personnel and your Progent consultant so that any looming problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to help assess your organization's preparedness either to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup/recovery environment that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology projects. Progent's charges for ongoing development or consulting projects are set according to the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology allows clients to execute major projects economically and on time. Progent's project-based remote consulting services include:
How Your Cincinnati Business Can Contact Progent's Remote Service Professionals
Help Desk Support
Progent's Help Desk service options for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle complex issues.
Progent's Help Desk Co-management services make it possible for your business to share the load for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk staff of veteran information technology consultants gives your workers in Cincinnati Ohio rapid access to a reliable network service resource with extensive experience offering phone help and remote repair service for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Call Center the reputation as a solid contributor to company productivity, and Progent's intent is to fix and not just track technical issues.
- Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting staff offers phone-based professional consulting expertise and education in key business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and education for popular Microsoft business applications such as CRM, Microsoft Project, Office Word, and Office Excel. To read additional information about Progent's consulting, customization, and training services, visit Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of System Center2, extend or optimize your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers organizations in Cincinnati Ohio remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can configure SCOM to fit your business so that your IT support is proactive and automated. By detecting looming problems before they expand into crashes, proactive monitoring can ward off inconvenient and expensive service breakdowns. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or systems powered by a mix of operating systems.
To contact Progent about urgent phone-based expertise with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Cincinnati Ohio, Progent's phone-based computer support engineers can deliver expert and cost-effective IT support the moment your organization needs it. More than 20 years of providing remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine remote connectivity technology to solve network problems rapidly while avoiding the expense and lost time that comes with in-person support calls.
Even if your Cincinnati business deals with a local freelance consultant or employs an in-house IT staff that can handle ordinary network problems, Progent's Microsoft and Cisco certified consultants are available to provide a convenient and seamless remote expansion of your local resources in cases when your regular service personnel either don't have the bandwidth or the experience to deal with unexpected system emergencies or especially challenging integration problems.
Details of Progent's Remote Computer Support for Cincinnati Ohio
Progent's phone support, Internet-based repair, system security expertise, and network management services give companies in Cincinnati Ohio the greatest leverage for your support investment. Whether you require one-time phone help and Internet-based network repair or full-time Help Desk support and system management, Progent's professionals can provide your company world class network support while permitting you to eliminate the expense and hassle of running a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:
- Fast Telephone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in Cincinnati Ohio and is also ideal for customers in geographic areas that have a limited supply of technicians with in-depth experience supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the advantage of a wide range of Microsoft support tools, technical information, and continuing education.
- By the Minute Rates to Minimize Costs
Progent offers online support on a minute-by-minute billing plan, so you are billed only for the services you receive. Progent requires no minimum fee for phone service and asks for no monthly retainer for services delivered during regular business hours. This saves you from facing big bills for simple fixes.
- Access to Cisco Network Infrastructure Professionals
Progent's certified experts for Cisco offers the services of on-staff specialists who have skill in planning, implementing, and supporting networking solutions powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create fast, reliable, and protected connectivity for local and remote networking.
- Application Specialists Team
Progent's core support offerings consist of system integration, MS Exchange Server expertise, network security planning, and Help Desk sharing services. Progent's Experts group can provide in-depth consulting expertise for specific business applications. Support available from the Application Experts Team includes:
Dynamics GP Consulting and Programming
Microsoft Project Expertise
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Help
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Support
MS SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Development, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle Management and Application Development
MySQL Management Support and Application Design
Apple Macintosh Consulting
Amazon Marketplace Web Service Programming
By offering a full service centralized source for IT generalists and specialists, Progent is able to tailor timely, affordable, and thorough IT solutions that match the special requirements of your business.
- State of the Art Remote Connectivity Tools
Secure remote connectivity allows Progent's support experts to see exactly what your users see. This makes it easier to find fast fixes to problems that might otherwise require an expensive personal visit. State-of-the-art online connectivity software and experienced technicians together enable Progent to resolve most network issues rapidly and economically. Progent is an industry leader in online support and automated system analysis.
- Support for Popular VPN Gateways
Progent supports safe Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.
- Round-the-Clock Service for Maximum Network Uptime
For offices with mission-critical applications, Progent can provide optional round-the-clock online support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help ensure high system uptime.
- Help Desk Services
Progent's Help Desk support programs are designed especially for budget-constrained organizations whose workers need immediate recourse to a Help Desk Call Center with effective phone support and full escalation capability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of technical background, fine tuned remote support software, and familiarity with corporate IT enable offices to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Network Support from Progent?
- Certified Knowledge of Microsoft's Entire Family of Servers
Progent can provide in-depth expertise for Microsoft's powerful server products with services that include Microsoft Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration consulting, Windows Server 2008 expertise, Windows Server 2003 upgrades, Microsoft Exchange 2019 planning and configuration, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2019 configuration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for remote service and in-person help per minute. Consequently, you are invoiced only for delivered support. Progent does not demand a higher rate for after-hours or emergency support, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no minimum charge and asks no monthly commitment for support services provided during normal business hours. Many support organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick solutions so you will not be forced to allow minor problems to fester.
- Complete Records of Delivered Services
Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all delivered support activities. Unlike some independent consultants or small service organizations who offer minimal documentation or details of services performed, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support reports transmitted by every staff member to each customer. The practice of detailing and archiving support activity results in more effective support and eliminates a slew of typical misfortunes such as when a service customer is effectively held captive to a consultant who won't let go of the keys to the kingdom.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to provide round-the-clock system tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering possible problems before they result in lost productivity, system monitoring can save your information network from painful and expensive service losses.
To get started with Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.