Fast and Affordable Remote Support for Cincinnati Ohio Networks
Fast Remote Help for Cincinnati SystemsFor companies in Cincinnati Ohio, Progent provides online technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided online support to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to help with challenging networking issues, as well as the assistance of CISA and CISSP-qualified security experts to help with advanced security architecture and diagnostic issues.

Progent's online technical support engineers offer excellent leverage because they possess the practical experience and have access to the sophisticated tools necessary to resolve the majority of information system problems rapidly. Efficient support lowers direct costs since service calls require minimal chargeable minutes. Remote support also eliminates the cost of sending an engineer to your location. Your company saves additionally in incidental expenses by reducing or eliminating network outages and related costs due to business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced online technical support expertise is especially valuable for organizations that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an alternative.

Progent's pricing model for remote support is structured to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you are billed just for the support that you receive. Unlike many remote service firms, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean model for pricing prevent situations where fast solutions somehow turn into big bills. Progent's skill at handling technical issues efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered a collection of optimized tools and field-proven methodologies which permit the maximum level of efficiency for online help and troubleshooting for IT networks of all sizes. Progent offers safe VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the experts of Progent's online support team to interface to your system remotely without compromising system security.

Progent's advanced service database application keeps thorough histories for the service that Progent's customers have been provided. Progent's staff consultants have access to the history of assistance provided to every client by every Progent engineer. This database of trouble tickets and responses is structured as a conveniently exploitable proprietary database that allows Progent's online support experts to communicate their knowledge with the whole team to make sure that the quality of Progent's support grows daily. Progent's extensive list of certifications and working relationships with key technology companies such as Cisco and Microsoft open up additional vast technical knowledge bases and permit priority response from manufacturers' internal engineering staff so Progent's remote consulting experts can determine the most efficient resolutions promptly.

Remote technical support services offered by Progent to businesses in Cincinnati Ohio include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate managed services designed to allow small and medium-size businesses to utilize the same best-of-breed technology deployed by many of the industry's leading corporations. Progent's ProSight series of IT management outsourcing services addresses all key areas of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the complete threat lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup processes and allows rapid recovery of critical files, apps and VMs that have become lost or damaged as a result of hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to provide web-based management and world-class security for your email traffic. The powerful structure of Email Guard combines cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map, monitor, optimize and debug their networking hardware such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management activities, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your Progent consultant so all looming problems can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can save as much as half of time spent searching for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you’re making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with data security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's preparedness either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup/recovery system that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the services of seasoned online consulting experts for contract IT programs. Progent's rates for longer-term development or consulting projects are determined according to the level of expertise of the engineers involved. Progent's experience with these special fields of computer technology enables clients to execute major projects within budget and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center programs for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all aspects of online desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve the most problems.

    Progent's Call Center consulting support can aid you in establishing an efficient new Call Center or improving your established organization, evaluating or enhancing Call Center application software to address the unique needs of your company, or adding occasional phone support personnel to work with your internal Call Center group to handle high-demand events such as software transitions, mass updates, or installing brand new applications.

    Progent's Help Desk staff of veteran information technology consultants provides your customers in Cincinnati Ohio quick assistance from an efficient network service resource with extensive experience offering phone help and online diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk recognition as a solid driver of business performance, and Progent's target is to solve and not just annotate IT issues.

  • Applications Services: Training, Customization, and Integration
    Progent's Applications Experts staff provides phone-based professional consulting support and education in specific business application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, custom development, and training for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's consulting, custom programming, and training services, go to Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Cincinnati Ohio remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to fit your business so your IT support is proactive rather than reactive. By spotting looming trouble spots before they result in network outages, system monitoring can head off inconvenient and costly network breakdowns. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Windows systems, or networks that support a mix of operating systems.
How Your Cincinnati Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent online support with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Cincinnati Ohio, Progent's phone-based network support engineers can deliver professional and economical system support the instant your company requires it. More than a decade of offering online technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine online connectivity tools to fix IT problems quickly while eliminating the expense and lost time associated with in-person support calls.

Even if your Cincinnati office relies on a local independent consultant or maintains an in-house organization that can deal with common computer issues, Progent’s Microsoft certified consultants can still offer an easy and seamless virtual expansion of your local resources for situations when your usual IT support personnel either don't have the time or the experience to deal with unexpected network crises or particularly tough integration problems.

Features of Progent's Remote Network Support for Cincinnati Ohio
Progent's phone help, Internet-based repair, network security expertise, and system management services give businesses in Cincinnati Ohio unparalleled leverage for your IT budget. Whether you require occasional telephone help and Internet-based troubleshooting or ongoing Help Desk services and system administration, Progent's experts can provide your company world class network support while allowing you to eliminate the cost and administration overhead of maintaining a full-service in-house IT staff. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of IT expertise, fine tuned support tools, and familiarity with corporate IT allow companies to escape the limitations of excessive reliance on smaller service organizations, individual freelance service providers, or limited internal resources.

Progent adds value by providing:

How Does My Business Begin Receiving Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.



An index of content::

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    Office 365 is Microsoft's extensive family of client productivity programs and cloud-hosted services available on a subscription basis. Office 365 applications and cloud-based services are offered in a variety of subscription plans targeted at markets from individuals and home offices to enterprises. Progent can provide fast and affordable online access to consultants with in-depth knowledge of Microsoft, macOS, iOS, and Google Android platforms. Progent can help your business to evaluate the wealth of subscription plans available with Office 365 and configure your information network with Office 365 in a way that delivers top business value. Progent supports cross-platform networks that incorporate Windows, macOS, and Linux operating systems. Progent can also help you to build and maintain hybrid networks that transparently combine local and cloud-based resources.

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    Exchange 2013 includes significant improvements to the functionality of Microsoft Exchange 2010 and delivers powerful innovations plus a revamped structure. These enhancements affect key IT areas like manageability, availability, security, cost of ownership, teamwork, extensibility, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting professionals can help you understand the possible business benefits of upgrading to Microsoft Exchange 2013, create an efficient validation and rollout strategy, and educate your IT staff to manage your Microsoft Exchange Server 2013 solution. Progent also offers ongoing remote support and management for Microsoft Exchange Server 2013.

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    • Compensation for Cisco Engineers Telecommuting Jobs
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    Our compensation structure is based on contribution, so just like working as an independent consultant, your earnings are directly tied to your generated revenue. Some Progent support staff focus on quality of life and elect to consult at a more relaxed pace, utilizing our flexible calendar to follow individual pursuits like hiking, motorcycle racing, snow boarding, fishing, travel, or spending private time with relatives and friends. Other consultants use the opportunity to make major dollars via hard effort and extended hours. Progent fully encourages either end of the spectrum and everything in between.

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    The Help Desk Call Center service model adopted by Progent gives small and midsize organizations an dependable option to reliance on independent service individuals by offering extensive technical knowledge shared by numerous engineering teams, optional 24x7 availability of urgent help, fast escalation to top-level experts for solving even the most complex problems, support consistency and dependability, quick follow through overseen by seasoned service managers, a selection of easy-to-use mechanisms for initiating service tasks, plus a high level of progress visibility made possible by trouble ticket updates and accessible via a web-based portal.

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    • Exchange 2003 Specialists
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    Progent's Microsoft-certified engineers provide technical help and network consulting services for Microsoft Exchange Server 2003, Microsoft Windows 2003 Server, and for the entire family of Microsoft Servers. Progent's migration, configuration, management, and troubleshooting services for Exchange 2003 Server include planning, installation, documentation, onsite and off-site technical support, Help Desk Call Center support, expert security evaluation, and full-service network management outsourcing.

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    • Server Education
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    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to handle problems that are within their comfort zone, Progent can concentrate on providing high-value skills where Progent has little competition. Medium-size businesses who work with trusted independent consultants or who employ in-house support personnel benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more robust, secure, and productive.

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    • Dynamics GP SSAS Consultant
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    Dynamics GP accounting offers analysis and reporting features that let you monitor all business processes, revenues and spending, and sales trends with built-in drill-down, query, and reporting functions. Progent's Dynamics GP reporting support expertise can enable you to create reports that allow you to analyze your business more thoroughly, turning uncooked data into useful business information. Progent is able to improve your reporting and business analysis by providing Crystal Reports expertise, FRx help, and Microsoft Excel programming. In addition to delivering reporting help, Progent can provide Microsoft .NET consulting, Microsoft SQL Server help, and programming design with VBasic, XML and other development environments in order to deliver custom line-of-business software development and web commerce applications that integrate seamlessly with Dynamics GP.

  • Small Office Support Group Microsoft Small Business System Consulting Services
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    • IT Consultant Windows 10 Trusted Boot
    Network Engineer Windows 10 OneDrive

    Progent's Microsoft-certified consulting experts can help businesses of any size to assess Windows 10 or to upgrade to Windows 10 from any older version of Windows. Online and onsite assessment and migration support for Windows 10 available from Progent's experts include ROI estimates, project coordination, application compatibility testing, pilot systems, virtualization strategies, Cloud solutions, mobile management, teleworker access, security and compliance, streamlined provisioning and management, network infrastructure optimization, Wi-Fi support, disaster recovery planning, webinar training for IT support staff and end users, and post-migration technical help.

  • Technical Consultant Meraki Management Meraki MS Switch Help and Support
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    • Upgrade Help Windows Server 2000
    Windows Server 2000 Upgrade Consultants

    Progent's Microsoft-certified Windows 2000 Server experts offer computer support and IT consulting services for the complete line of .NET Enterprise Servers, Windows Server 2000, and Windows Server 2003. Progent's Windows Server 2000 configuration, update, and troubleshooting offerings include network design, installation, documentation, on-site and off-site support, Call Center outsourcing, expert security consulting, turn-key outsourcing, and cost-effective co-sourcing.

  • Teleworkers Cloud Integration Online Consulting Work at Home Cloud Integration Support and Integration

    • Offsite Employees Helpdesk Services Online Support Services
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    Progent can provide small and medium-size organizations supplemental or comprehensive Help Desk call center support for a remote workforce.

  • Top Dynamics GP eConnect Specialist Microsoft Dynamics GP Installation support
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    • Top Microsoft Office Tech Support For Small Business
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    To provide economical IT services for small businesses, Progent has developed comprehensive IT outsourcing packages that offer small businesses fast access to technical help without requiring you to hire, train, and maintain an expensive full-time computer support staff. Progent’s IT outsourcing packages give you an affordable alternative for building a secure and robust environment for your favorite Windows office productivity suites including Office XP and Microsoft Office 2003.

  • Top Rated Exchange 2003 Server Migration Consulting Microsoft Exchange 2003 Remote Technical Support
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    • Microsoft Expert SharePoint Server 2010 Support and Setup
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    Progent's Microsoft consultants can provide cost-effective online support and programming services to assist you to plan, implement, administer, and troubleshoot Microsoft SharePoint 2010 environments that can include web sites able to function as portals, extranets, document and media management tools, wikis, data marts, business information systems, enterprise-wide search, workflows, and other utilities to support and enhance collaboration. Progent can help you combine SharePoint 2010 with MS SQL Server and with other data sources and with Microsoft's familiar office productivity applications like Office Excel, Word, Outlook, and Project. Progent can help your business to migrate from previous releases of SharePoint or move a multi-vendor mix of web technologies into a consolidated and easy-to-manage SharePoint 2010 environment.

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    • Technical Support Cisco Virtual Private Network
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    Cisco's security and remote access technology for small to mid-size companies offer a complete array of easy-to-administer security hardware and software to let you protect your entire network infrastructure. Cisco's VPN product family includes routers and switches, firewalls, and Virtual Private Network solutions. Progent's professional consulting staff includes experienced specialists with Cisco's Certified Internetwork Expert (CCIE) and Cisco Certified Network Professional qualifications who can help your organization to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco protection technologies that fit best with your business goals.

  • Windows Server 2012R2 Clustering Online Consulting Windows Server 2012R2 Cloud Engineers
  • Windows Server 2019 integration IT Services Windows Server 2019 PowerShell Integration
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    • SharePoint Server 2019 IT Consultants
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    Progent's Microsoft-certified SharePoint 2019 and SharePoint Online consultants can provide economical online and on-premises expertise, software development, and debugging services for businesses of any size who intend to upgrade to SharePoint 2019 or SharePoint Online from prior releases of SharePoint. Progent can assist customers design and carry out a cost-effective migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that incorporates onsite and cloud-based resources into a seamless information management system.

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