Fast and Affordable Online Support for Cincinnati Ohio Computer Networks
Urgent Remote Technical Support for Cincinnati NetworksFor companies located in Cincinnati Ohio, Progent offers remote support for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have provided remote troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to help with complex networking problems, as well as the services of CISA and CISSP-accredited cybersecurity consultants to help with high-level security architecture and diagnostic issues.

Progent's remote technical support engineers provide exceptional value because they have the real-world background and have access to the advanced tools necessary to solve most network issues rapidly. Efficient support lowers immediate costs since service calls accumulate fewer chargeable minutes. Online help also avoids the cost of dispatching an engineer to your location. Your company benefits additionally with incidental expenses by reducing or eliminating system outages and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive remote technical support experience is particularly valuable for organizations that are dependent on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an option.

Progent's pricing model for remote help is designed to leverage your IT service dollar. Progent bills by the minute for phone assistance, so you are charged just for the services that you receive. Unlike typical online support firms, Progent imposes no startup charge or minimum job duration. Progent's per-minute granularity and simple policy for billing save you from scenarios where fast fixes somehow turn into substantial bills. Progent's skill at handling technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a collection of optimized tools and field-proven methodologies which promote the highest degree of efficiency for remote technical support and troubleshooting for IT networks of any size. Progent offers protected Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the experts of Progent's online support team to connect to your environment without breaching system security.

Progent's sophisticated technical support database system keeps detailed records of all service that Progent's customers have been provided. Progent's staff consultants have the benefit of the records of services provided to every customer by every Progent engineer. This archive of issues and repairs is organized as a conveniently retrievable internal knowledge base that permits Progent's remote support experts to share their knowledge company-wide to ensure that the quality of Progent's support grows daily. Progent's high-level accreditations and close relationships with major technology companies including Cisco and Microsoft open up additional extensive technical knowledge bases and permit quick access to manufacturers' internal product engineers so Progent's remote consulting experts are able to arrive at the best resolutions in the least time.

Online technical support services available from Progent to businesses in Cincinnati Ohio include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate services designed to allow small and mid-size organizations to utilize the same advanced IT solutions used by some of the world's leading enterprises. Progent's ProSight suite of network management outsourcing services covers all critical areas of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the entire malware attack progression including protection, detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with legal and industry information security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore technology companies to create ProSight Data Protection Services, a selection of subscription-based offerings that deliver backup-as-a-service. ProSight DPS products manage and monitor your backup operations and enable transparent backup and rapid restoration of critical files/folders, apps, system images, plus virtual machines. ProSight DPS lets your business recover from data loss resulting from hardware breakdown, natural calamities, fire, malware such as ransomware, human error, malicious insiders, or software glitches. Managed backup services in the ProSight DPS portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these managed services are most appropriate for your network.

  • Patch Management: Patch Management Services
    Progent's support services for patch management provide organizations of all sizes a flexible and cost-effective solution for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your dynamic IT network. In addition to maximizing the security and functionality of your IT network, Progent's patch management services free up time for your IT staff to concentrate on line-of-business initiatives and activities that derive maximum business value from your network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo technology to defend against password theft by using two-factor authentication (2FA). Duo enables single-tap identity confirmation on Apple iOS, Android, and other personal devices. With 2FA, when you log into a secured application and give your password you are requested to confirm your identity on a unit that only you possess and that uses a separate network channel. A wide selection of devices can be utilized for this second form of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may register multiple verification devices. To find out more about ProSight Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, monitor, reconfigure and debug their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating tedious management activities, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that require important updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT staff and your Progent consultant so any looming problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an objective assessment of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with data security requirements, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's ability to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup system that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT projects. Billing charges for longer-term consulting tasks are determined based on the level of expertise of the engineers required. Progent's experience with these important areas of information technology enables clients to execute major projects within budget and on time. Progent's special online consulting services include:

  • Call Center Expertise
    Progent's Call Center service options for organizations with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all aspects of online desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve challenging issues.

    Progent's Help Desk consulting support can guide you in creating an efficient new Call Center or enhancing your current organization, selecting or enhancing Help Desk software to handle the special demands of your business, or adding temporary phone support staff to supplement your existing Call Center group to handle high-demand events like software migrations, major updates, or rolling out new applications.

    Progent's Help Desk Call Center staff of seasoned information technology experts provides your computer users in Cincinnati Ohio instant access to a reliable support resource with substantial experience offering telephone-based support and remote diagnostics for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk the reputation as a significant driver of company success, and Progent's target is to resolve instead of merely record network problems.

  • Business Applications Services: Education, Development, and Problem Solving
    Progent's Applications Experts Group can supply phone-based advanced engineering support and training in special business application fields including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and training for popular Microsoft business applications such as CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more information on Progent's consulting, customization, and education services, refer to Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants can provide advanced online and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of Microsoft System Center2, expand or tune an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers organizations in Cincinnati Ohio remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can configure Operations Manager for your environment so that your network support is proactive and automated. By anticipating emerging trouble spots before they result in downtime, remote monitoring can avoid stressful and costly information system breakdowns. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems that incorporate a variety of OS platforms.
How Your Cincinnati Business Can Contact Progent's Online Support Experts
To contact Progent about emergency remote support with Microsoft, macOS and OS X, or Linux networks, go to Progent's Urgent Online Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Cincinnati Ohio, Progent's online computer support specialists can provide expert and economical system support the moment your business has to have it. Long experience delivering online repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine online connectivity tools to solve network problems rapidly while eliminating the expense and lost time that comes with on-premises support visits.

Even if your Cincinnati office deals with a local freelance support technician or employs a full time organization that know how to deal with day-to-day computer issues, Progent's Microsoft certified consultants can still offer an easy and seamless virtual extension of your on-site resources for situations when your usual service personnel either lack the time or the knowledge to handle sudden network crises or particularly tough integration projects.

Benefits of Progent's Network Help for Businesses in Cincinnati Ohio
Progent's online support services enable your Cincinnati business to enjoy the advantages of on-call, enterprise-grade network support without the cost of managing an in-house IT organization. Your information system will derive greater strategic worth by being increasingly reliable, efficient, and protected. Advantages to your company include:

  • Convenient virtual expansion of your local support resources
    With most offices in Cincinnati Ohio, nearby network support resources, whether consisting of freelance consultants or an internal maintenance staff, can take care of typical network issues. On the other hand, major troubles can spring up when local support personnel are too busy or absent, and some trouble may stem from IT products that is beyond the scope of your local support personnel. In these situations, Progent's on-call service specialists offer an easy, fast, and budget-friendly solution to supplement your local help and to transfer valuable knowledge to improve your capability to handle future issues locally.

  • Less Dependence on Individual Service Providers
    For IT support, smaller organizations often depend on independent freelance service providers. While freelance consultants carry less overhead than big support organizations and can often charge lower rates, they are often overextended, making it impossible to respond quickly to crisis situations. If an independent consultant is occupied with another client, sick, on a trip, or in training, the absence of backup personnel may require your business to wait for help during an emergency. As your company grows, network unavailability and problems with critical software become more expensive. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides a reliable source of backup service expertise to make sure your IT system is always up and running.

  • Build a Scalable Foundation for Seamless Expansion
    Businesses typically begin with an IT architecture implemented on a modest budget. Lacking a proper infrastructure, slap-dash repairs often get piled onto a weak foundation. When a network grows, reliability and scalability issues can hinder the success of the organization. These badly designed systems require careful assessment, smart strategic planning, and wide technical knowledge to upgrade to a network architecture that can provide the solid foundation to meet current business demands and simplify downstream expansion.

  • Interact with Solution Providers Rather Than Product Vendors
    Smaller businesses require guidance and technical education to negotiate an ever more complicated maze of product options available for accelerating business success and enhancing productivity. They hardly need a computer engineer who is attempting to earn a commission on a specific vendor's products. Network consulting and product sales can result in a situation where the proposed solution is built around a profitable product rather than the true needs of a business. Progent eliminates these dilemmas by selling only services instead of products. This enables Progent to match IT consulting with the best interests of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of technical background, fine tuned remote support software, and familiarity with enterprise networking enable businesses to escape the pitfalls associated with exclusive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of real-world industry experience, in the trenches of IT service, executing a wide range of IT tasks for a large mix of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices standards that Progent teaches its support personnel. This means that you get not only expert technical skills, but also a consultant with proven methods for applying computer knowledge to resolve actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises help by the minute. Consequently, you owe just for delivered services. Progent does not impose a higher rate for off-hours or priority service, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no minimum fee and asks no monthly commitment for services delivered during regular business hours. Many service organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick fixes so you will not be tempted to allow simple problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to handle problems that are within their comfort zone, Progent can focus on delivering high-value skills where Progent faces little competition. Companies who utilize familiar freelance consultants or who employ in-house IT staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more reliable, secure, and productive.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to provide 24x7 network monitoring services based on MS Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By uncovering possible issues before they result in downtime, network monitoring can keep your information network from stressful and expensive service losses.
How Does My Business Start Receiving Online Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.

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    Configuration Manager automates application and device provisioning and updating, centralizes compliance settings management, inventories network assets, protects against company data leakage, performs network health reporting, enables secure self service, and delivers a single control mechanism for administering mixed-operating system networks based on on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consulting team and Azure cloud integration specialists can assist you with any aspect of planning, implementing, using and troubleshooting a SCCM solution for local, cloud-based, or hybrid networks.

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    Nagios and MRTG are powerful, license-free monitoring utilities that operate under the Linux OS and can be used to monitor UNIX environments, Windows systems, or mixed-platform networks where the Linux OS and Windows run side by side. Nagios lets network managers to track system services such as POP3, HTTP, FTP, and NNTP. Multi Router Traffic Grapher allows you to track the bandwidth in and out of SNMP network appliances including servers, routers, and switches. Progent's network integration consultants can show you how to use both these utilities to streamline and repair your network.

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    Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP Certification as a result of thorough examination and extensive experience with network security design. ISSAP consultants possess in-depth understanding of access control systems and methodologies, phone system and network infrastructure security, cryptography, needs evaluation, business continuity planning (BCP) and disaster recovery planning (DRP), and physical security. Progent's ISSAP-premier security consultants can assist your business with all aspects of architecture security.

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    Progent has more than 10 years of experience configuring, maintaining and troubleshooting the key components included with System Center and can help your organization to design, deploy, manage, and repair your Microsoft System Center ecosystem to maximize the availability and performance of your critical IT resources across multiple Windows and Linux/Unix operating systems and on-premises and Cloud-based fabric. Progent can assist you to upgrade to the latest edition of System Center from an older release or from another IT management solution to deliver the benefits of best-in-class provisioning, management automation, security, plus datacenter and application performance monitoring.

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    Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

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    DoubleTake/Carbonite Software offers a selection of products designed to deliver small and midsize businesses a variety of cost-effective solutions for replicating and restoring vital applications such as Exchange Server, SQL, RIM Blackberry, and SharePoint. Progentís business continuity planning consultants have extensive experience incorporating DoubleTake/Carbonite technology into small business IT systems to achieve an advanced level of fault tolerance and business continuity capability at an affordable price.

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    Microsoft SQL Server 2005 delivers powerful, standardized tools to IT experts as well as to network users, reducing the difficulty of designing, integrating, managing, and using enterprise data and database applications in environments ranging from handheld devices to enterprise data networks. The complexity and interconnectivity demands of Microsoft SQL Server 2005 require an IT consulting firm with real-world experience and wide knowledge in designing and deploying information-based, end-to-end business IT solutions. The expertise of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work supporting Microsoft technology, assures you success in designing, deploying and supporting Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET platform.

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  • Top Peppercon eRIC Engineers
    Consultant Dell DRAC

    Remote server management cards give IT managers full control of a server without the need for an on-site presence. Using these management cards, all console screen information plus keyboard and mouse operations are transferred to a remote session to an IT professional who can be situated anywhere in the world. Progent's Microsoft and Cisco certified consultants can help you to design, implement, and manage a high-availability business network that includes remote management cards and Progent can utilize these remote server management cards to provide low-cost off-site technical support. Progent has experience with a variety of remote server management cards including Aten IP9001 remote management cards, American Megatrends MegaRAC remote server management cards, Dell DRAC cards, HP Lights-Out 100c remote management cards, and Peppercon eRIC remote server management cards.

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    Desktop Technology Small Business Outsourcing

    Progent can deliver a wide array of cost-effective support services to assist your business to deploy, configure, repair, and manage desktop PCs and notebooks based on Microsoft Windows, Apple macOS and OS X, or popular versions of Linux. Progent can provide onsite or remote assistance for single computers or laptops or work with you to plan and implement a company-wide rollout of new or updated OS platforms and business applications. Progent can also provide consultants and technical workers to assist your company to prepare for and complete a site move or merger organized to produce minimal interruption to your productivity.

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    Progent can assist your organization to plan a migration to Microsoft Teams from Skype for Business and install, administer, and troubleshoot a cloud or mixed implementation of Teams. Progent can help you to integrate Teams with Microsoft Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone infrastructure.

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    iOS patch management Consultancy

    Progent's support services for patch management offer organizations of all sizes a versatile and affordable solution for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your servers, endpoint devices printers and scanners, network appliances like switches and wireless APs, and IoT devices like sensors and robotics.

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    Progent's Sun Solaris platform consulting experts offer small and mid-size companies and software developers support for administering and maintaining Sun Solaris systems that coexist with Microsoft-based networks. Progent offers your business contact with Sun Solaris experts, support professionals premier by Microsoft and Cisco, and security experts with CISM certification. This wide array of expertise offers you a convenient one-stop source to help you create and manage a protected and robust cross-platform network and communications environment that allows Sun Solaris and Microsoft interoperability by integrating MS Windows with popular versions of UNIX including Apple Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX or leading Linux platforms such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandrake, Debian-GNU, and Slackware Linux.

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  • On-site Support Microsoft 365 IDFix Microsoft 365 authentication Technology Consulting
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  • Microsoft Certified Support and Integration Windows Server 2019 System Insights
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    Progent's certified Windows Server 2019 consultants can assist your company to plan and carry out a cost-effective migration to Windows Server 2019 using your current deployment architecture or a new cloud-based or hybrid model. Microsoft Windows Server 2019 offers significant enhancements in capacity, performance, ease of management, Hyper-V virtualization, security and compliance, hybrid local/cloud integration, resilience, and Linux support.

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    Progentís Technical Response Center provides nationwide remote assistance for Windows and Cisco-based small office IT networks. Progent's Microsoft and Cisco-Premier support engineers provide phone help and remote direct computer connection to isolate and repair technical problems rapidly and economically. The breadth of technical experience available from Progent's staff of nationwide support engineers makes it possible to escalate even the toughest problems to appropriate specialists as needed.

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    Progent's Microsoft-certified consultants offer remote or onsite expertise to help companies of any size to plan, implement, manage, and troubleshoot a backup-and-restore solution based on System Center 2012 Data Protection Manager. Progent's consultants can help you to migrate from earlier releases of Data Protection Manager or from a different backup/recovery system, and Progent can optimize your Data Protection Manager deployment for onsite, cloud-based, or hybrid datacenters. Progent offers occasional help for fixing especially challenging issues, or comprehensive project management services. Progent can also assist you to incorporate Data Protection Manager into a comprehensive disaster recovery plan.

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    Urgent Support Telecommuting

    Progent has two decades of background helping small and medium-size companies to design, implement, tune, manage, and troubleshoot IT networks that support teleworkers.

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    Remote server management cards give network managers complete control over a server without the requirement for an on-site presence. Through these management cards, all console screen information plus keyboard and mouse functionality are exported to a remote session to an IT professional who can be located anywhere with Internet access. Progent's Microsoft and Cisco certified consultants can help you to design, implement, and support a high-availability company network that incorporates remote management cards and Progent can use these remote server management cards to deliver low-cost remote technical help. Progent has experience with a number of remote server management cards such as Aten remote server management cards, American Megatrends MegaRAC remote management cards, Dell DRAC cards, HP Lights-Out remote server management cards, and Peppercon remote management cards.

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    Progent's Cisco-certified Catalyst 802.11ax WAP experts offer affordable online and on-premises support for Catalyst next-generation Wi-Fi 6 wireless access points (WAPs).

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    wireless IP phone upgrades Engineer

    Cisco's wireless VoIP phones are hardened wireless devices designed for professionals who are on the move within campus, hospitality, retail or other environments where IT management wants portable phones that offer more control, security and ruggedness than is possible with the BYOD mode of mobile collaboration. Creating solutions with Cisco's wireless IP phones usually demands that you set up and fine tune numerous key pieces of your Wi-Fi environment such as access points, switches, Cisco wireless LAN controllers, and call management software. Progent's Cisco-certified consultants offer remote and onsite assistance to help you create and administer a Cisco wireless IP phone deployment by providing integration services that can range from debugging the configuration of a wireless VoIP phone or access point to offering comprehensive project management outsourcing or co-sourcing for modernizing the wireless architecture of an entire campus.

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    Progent's seasoned solution designers and software developers can assist your company to build customizations to Microsoft Dynamics GP that support the special needs of your organization while retaining the benefits of Windows integration. Progent can also offer help with a selection of development technologies that can be used to create integrations with Microsoft Dynamics GP. These integration tools include Microsoft Dexterity, Modifier, Visual Studio Tools for Microsoft Dynamics GP, Extender, eConnect, Web Services for Microsoft Dynamics GP, Integration Manager and ODBC.

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    Progent's Check Point Software consultants can help you choose and deploy Check Point Firewall/VPN software and hardware based on Check Point Software's security platform to provide an economical and efficient security solution for your IT network. Progent can also show you how to integrate other Check Point technologies such as Check Point ZoneAlarm and Check Point Power-1 appliances with security products from other suppliers and provide a single source for continuing network support, maintenance, education, and design expertise.

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  • System Center 2016 and Linux Integration Remote Technical Support System Center 2016 Cloud Integration Integration Services
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    Network Engineer Extended Support Desk

    Progent's Microsoft and Cisco authorized Consultants provide several ways to help mid-size and large businesses develop an efficient and successful in-house Computer Support Help Desk. Progent's consulting services include Return on Investment evaluation, process analysis and improvement, management reporting, training of in-house personnel, and documentation of procedures. Progent's Software Selection and Integration Services help businesses sift through the numerous high-quality Help Desk software packages available and decide what products might be too costly, miss critical functions, or align badly with your company's business goals. Progent also offers temporary staffing for businesses who want to augment their internal Help Desk staff for occasional tasks or to fill in for vacationing or incapacitated workers.

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  • Technology Consulting Services Dynamics 365 NAV Contract Development Dynamics NAV MRP

  • Largest Catalyst Switch Upgrade Consultants
    Catalyst Switch IOS Professional

    Progent's Cisco-certified CCIE consultants can assist your business to set up, manage, upgrade, optimize and debug Cisco Catalyst switches. Progent can also help your business to enhance the security of Catalyst switches and migrate smoothly from legacy switches to current devices.

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    Progent offers cost-effective online consulting to assist companies to access Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can help your IT team with every aspect of Amazon AWS integration including requirements analysis, readiness assessment, architectural design, testing, deployment, administration, performance tuning, software license management, disaster recovery mechanisms, and security strategies.

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    Progent can provide enterprise customers the help of a NetApp-certified consultant for remote or onsite expertise for NetApp's entire family of SAN products including Data ONTAP data management, MetroCluster, FlexPod private cloud architecture, SnapMirror, SnapVauly continuous D2D backup, Virtual Storage Console for VMware, MultiStore for storage partitioning, OnCommand Unified Manager Core, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage lines. Areas of NetApp SAN solutions supported by Progent include SAN dsign, hybrid-cloud integration, virtualization, migrations, transparent patching, system management, security and compliance, disaster recovery, and troubleshooting. Progent can provide Level 3 support to help you to resolve issues with NetApp SAN environments efficiently based on best practices.

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    The QTS (formerly Herakles) Colocation Center facility is situated in the seismically-stable Natomas neighborhood of Sacramento, CA. If you are currently utilizing the QTS Sacramento data center as a colocation site or if your business is planning on moving your primary or disaster recovery equipment to Herakles/QTS, Progent offers a variety of budget-friendly consulting services including data center migration, system installation and upgrades, infrastructure optimization, project management, virtual server expertise, offsite network monitoring, automated network management, software development, business continuity planning and testing, security evaluation, and the support of the Progent Test Lab.

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    Progent's wireless site survey and predictive modeling make it easy to design, deploy and debug a Wi-Fi network customized for your environment, providing you a wireless solution that delivers the coverage, speed, density, Quality of Service, data protection, and roaming ability your company requires. Wi-Fi site survey services from Progent include remote predictive modeling for designing a wireless network and on-premises site survey services for confirming, optimizing, and troubleshooting an operational Wi-Fi LAN.

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  • Progent's Management Team Information Technology Outsourcing
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    Progent's management team includes industry veterans with decades of experience providing computer consulting services, technical support, and strategic IT planning to businesses ranging in size from startups to global enterprises. Great service calls for great people, and Progent stands out by having put together a management team able to provide customers with the best service value available anywhere.

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  • Top Quality Microsoft Office SharePoint Server 2013 Support Services
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    Progent's Microsoft-certified consultants can help you rationalize the business justification for implementing SharePoint Portal Server 2007, consult with you on the appropriate version of SharePoint for your circumstances, offer setup and integration expertise, assist you to install MS SQL Server as a supporting database, improve your network integrity, integrate your standard and customized application programs to operate with SharePoint 2007, develop a company-wide security strategy that encompasses portal technology, and provide troubleshooting and Help Desk support.

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