Immediate Online Support for Cincinnati Ohio IT Networks
Urgent Remote Help for Cincinnati NetworksFor organizations in Cincinnati Ohio, Progent offers online technical support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, as well as the assistance of CISSP-certified cybersecurity consultants to handle high-level security architecture and diagnostic issues.

Progent's online support experts offer exceptional leverage due to the fact that they have the practical experience and are equipped with the advanced technology required to solve the majority of information system issues rapidly. This lowers direct costs because solutions require fewer chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your location. Your company saves even more in incidental costs by minimizing or avoiding system downtime and related costs resulting from business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's extensive remote consulting expertise is particularly valuable for organizations that depend on public clouds for critical infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an option.

Progent's pricing policy for online help is structured to leverage your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced only for the support that you actually get. Unlike many online support firms, Progent requires no startup fee or minimum payments. Progent's one-minute granularity and clean policy for pricing eliminate situations where fast repairs manage to turn into major tabs. Progent's penchant for solving problems quickly means your business saves money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a set of customized technologies and field-tested methodologies which promote the maximum degree of efficiency for online engineering help and repair for computer systems of any size. Progent's remote service group can link to your network without compromising system security.

Progent's powerful technical support reporting application stores extensive histories for all support that Progent's customers have received. Progent's authorized consultants have the benefit of the details of all help rendered to every customer by every Progent engineer. This history of issues and responses is stored as a readily accessible support knowledge base that enables Progent's remote support engineers to share their experiences with the whole team to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and close associations with key vendors including Cisco and Microsoft open up additional massive technical support databases and permit quick response from manufacturers' in-house support staff with the result that Progent's remote service experts are able to determine the best resolutions promptly.

Remote technical services provided by Progent to businesses in Cincinnati Ohio include:

Progent's ProSight Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, subscription-based managed services intended to allow small and medium-size organizations to benefit from the same best-of-breed technology used by many of the world's leading corporations. Progent's ProSight line of network monitoring and management services covers all critical areas of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT personnel and your Progent consultant so all potential problems can be addressed before they can disrupt productivity. Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based solution for monitoring and managing your client-server infrastructure by offering tools for streamlining common tedious jobs. These include health checking, update management, automated remediation, endpoint deployment, backup and recovery, A/V defense, secure remote access, built-in and custom scripts, asset inventory, endpoint status reports, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it transmits an alarm to your designated IT management staff and your Progent technical consultant so that emerging problems can be fixed before they interfere with productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, track, enhance and debug their networking appliances such as routers and switches, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that require important updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of real-time reporting tools designed to integrate with the top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues such as inconsistent support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup technology companies to produce ProSight Data Protection Services, a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS services automate and track your backup processes and allow transparent backup and rapid recovery of important files/folders, apps, system images, and VMs. ProSight DPS lets your business protect against data loss caused by hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, human error, ill-intentioned employees, or application glitches. Managed services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to provide web-based control and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication. Duo supports single-tap identity confirmation with iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a protected application and enter your password you are asked to verify who you are via a device that only you possess and that is accessed using a different network channel. A wide selection of devices can be utilized for this second means of authentication such as a smartphone or watch, a hardware token, a landline telephone, etc. You can register multiple verification devices. For details about Duo identity validation services, refer to Duo MFA two-factor authentication (2FA) services.

  • ProSight Co-Managed Help Desk: Outsourced and Shared IT Support Desk Services
    Progent's Co-managed Service Desk offers a smooth supplement to your core IT support team. End user interaction with the Help Desk, provision of support, problem escalation, trouble ticket creation and updates, performance measurement, and management of the support database are consistent whether issues are resolved by your internal support resources, by Progent, or by a combination. Your business has unrestricted flexibility to expand or reduce your share of IT support work as required. Progent takes care of initial deployment and onboarding of the professional services automation software plus documentation, validation and training. For details about ProSight Shared Help Desk, go to ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based analysis technology to guard endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to automate the entire threat lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also help you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer organizations of any size a flexible and affordable alternative for evaluating, testing, scheduling, implementing, and documenting updates to your dynamic IT system. In addition to optimizing the security and reliability of your computer network, Progent's software/firmware update management services allow your in-house IT team to focus on line-of-business projects and tasks that deliver the highest business value from your information network. Find out more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save up to half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The interview is designed to help evaluate your company's preparedness either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup/recovery system that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract IT projects. Progent's charges for ongoing development or consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these important areas of information technology enables customers to complete critical projects within budget and on schedule. Progent's project-based online engineering services include:

  • Call Center Expertise
    Progent's Call Center programs for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all facets of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Help Desk Call Center consulting services can assist you in establishing an efficient new Help Desk or enhancing your established one, identifying or modifying Help Desk software to address the unique requirements of your company, or adding occasional phone support personnel to work with your in-house Call Center group during demanding situations like software transitions, mass upgrades, or rolling out new business software.

    Progent's Call Center staff of experienced network experts gives your customers in Cincinnati Ohio fast communication with a large support resource with substantial background providing phone consulting and online diagnostics for IT systems powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Call Center the reputation as a crucial driver of business success, and Progent's policy is to solve rather than merely annotate network problems.

  • Applications Support: Education, Development, and Problem Solving
    Progent's Applications Consulting Team offers online professional engineering expertise and training in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver expertise, custom development, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. To read more information concerning Progent's consulting, programming, and education services, refer to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts offer world-class online and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of System Center2, expand or optimize an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers organizations in Cincinnati Ohio online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can adapt SCOM to suit your environment so your IT support is proactive and automated. By uncovering emerging problems before they evolve into full-scale emergencies, automated monitoring can avoid stressful and expensive information system crises. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or networks that support multiple OS platforms.
How Your Cincinnati Company Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency remote support with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Cincinnati Ohio, Progent's phone-based computer support engineers are ready to provide effective and affordable IT support whenever your company requires it. More than 20 years of delivering online repair services has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to fine tune online access technology to repair computer problems rapidly while avoiding the cost and lost time that comes with on-premises service visits.

Even if your Cincinnati business deals with a local independent consultant or employs a full time organization that can handle ordinary computer issues, Progent's Microsoft certified engineers can still provide an easy and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the experience to handle sudden network emergencies or especially tough integration projects.

Benefits of Progent's IT Support for Offices in Cincinnati Ohio
Progent's online support services allow your Cincinnati company to experience the advantages of timely, expert IT support without the expense of maintaining a full-time IT organization. Your network will acquire added business worth by being more available, efficient, and secure. Advantages to your business include:

  • Convenient virtual extension of your on-site support resources
    For most organizations in Cincinnati Ohio, local computer service providers, whether made up of independent consultants or a full-time maintenance staff, can handle the majority of technical issues. On the other hand, IT crises sometimes occur when your regular support personnel are too busy or absent, and some trouble may involve technology that is beyond the scope of your local support people. In these situations, Progent's online service specialists give you an easy, fast, and economical solution to supplement your local help and to pass on useful knowledge to increase your ability to handle future problems in-house.

  • Less Reliance on Freelance Consultants
    For network maintenance, smaller companies commonly depend on individual freelance service providers. While independent service people carry less overhead than larger consulting companies and can afford to charge marginally less, they are sometimes overextended, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, sick, on a trip, or in training, the absence of fallback help may force your company to go without assistance during an IT crisis. As your business grows, system downtime and trouble with vital applications are more costly. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers a ready source of backup service experts to make sure your network remains available.

  • Create a Solid Foundation for Seamless Expansion
    Organizations typically begin with an IT system implemented on a shoestring budget. Without a scalable framework, band-aid repairs often get piled onto an unstable foundation. As a network grows, reliability and scalability issues can hinder the success of the business. Such poorly built environments require proper analysis, intelligent strategic planning, and broad-based technical expertise to evolve to a network infrastructure that can provide the solid foundation to handle vital business requirements and simplify future expansion.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller offices require advice and technical education to negotiate an ever more complicated array of product options capable of promoting business success and enhancing productivity. They hardly need a computer consultant who is attempting to resell a certain vendor's technology. Network consulting and product sales can lead to a situation where the proposed solution is designed around a profitable product instead of the genuine needs of a client. Progent eliminates these dilemmas by offering only services instead of products. This enables Progent to match IT expertise with the best needs of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of IT expertise, refined remote support software, and understanding of enterprise networking enable businesses to avoid the limitations of excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

How Does My Business Start Getting Online Technical Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.



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