Fast and Affordable Online Technical Support for Cincinnati Ohio Information Networks
For businesses located in Cincinnati Ohio, Progent offers remote technical support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging networking issues, plus the services of CISA and CISSP-qualified security consultants to handle high-level security design and diagnostic jobs.
Progent's online technical support engineers offer excellent leverage because they possess the practical experience and are equipped with the advanced technology required to solve the majority of network issues rapidly. This reduces immediate expenses since solutions use up fewer billable minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your organization saves additionally in incidental costs by minimizing or avoiding system outages and associated losses due to business discontinuity, disgruntled clients, unproductive workers, and de-focused executives. Progent's extensive remote technical support know-how is especially helpful for businesses that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be useful.
Progent's pricing model for remote support is structured to leverage your IT service dollar. Progent bills per minute for phone consulting, so you pay only for the support that you actually get. Unlike many online support companies, Progent asks for no startup fee or minimum fees. Progent's per-minute billing unit and clean policy for pricing do away with situations where speedy. minor repairs manage to turn into substantial invoices. Progent's penchant for disposing of problems efficiently means you saves money.
Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned an arsenal of optimized tools and proven methodologies which promote the maximum degree of efficiency for remote help and repair for IT networks of any size. Progent offers secure VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the experts of Progent's online support team to access your company's computer system without breaching system security.
Progent's advanced technical support database application stores detailed histories for all service that Progent's clients have received. Progent's staff engineers have the benefit of the history of services delivered to each customer by any Progent engineer. This history of trouble tickets and repairs is stored as an easily retrievable support knowledge base that enables Progent's online support engineers to communicate their experiences company-wide to make sure that the value of Progent's support grows daily. Progent's extensive list of certifications and close associations with key industry leaders such as Cisco and Microsoft make available additional extensive technical support databases and permit fast access to vendors' in-house product engineers so Progent's online consulting experts are able to come up with the most efficient solutions promptly.
Remote services provided by Progent to companies in Cincinnati Ohio include:
Certified Windows Support
Progent's Microsoft-premier online support engineers can provide network problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can help you with a wide range of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams configuration help, Skype for Business Server planning and deployment consulting, Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of affordable PC desktop support services to help your company to deploy, integrate, repair, and administer desktop PCs and laptops based on Windows. Progent's desktop support services include offering Windows 10 migration support services as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the management of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking consultants, and indicates a person's networking knowledge at the expert level. Cisco-qualified CCIEs know how to deal with the most complex problems occurring in network planning, installation, maintenance, protection, and repair. CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network management utilities and coming up with workarounds or locating program patches. Cisco qualified CCIEs provide exceptional cost-effectiveness because their deep experience allows them to find solutions for problems quickly. In many instances, less experienced consultants can struggle for hours or even days with identical problems that a CCIE can fix in minutes. Progent's Cisco CCIE engineers can tie into your network using advanced on-line troubleshooting technology in order to provide fast, secure, and affordable analysis and remediation.
Cincinnati region Contact Information:
Progent offers consulting services and onsite technical support throughout Cincinnati and the surrounding metro areas.
Progent locations in Cincinnati region
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
|| 3960 Southeastern Avenue
Indianapolis, IN 46204
||Indianapolis Network Support Services
||Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
||Lexington-Fayette Network Support Services
||1229 S Shelby St
Louisville, KY 40203
||Louisville Network Support Services
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's popular family of networking devices. Cisco networking expertise available from Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting, Meraki switches integration, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco VoIP phones and IP video desktop phones support and Cisco wireless IP phones solutions, Cisco Meraki wireless AP planning and configuration, Cisco Aironet Access Points engineering support, Cisco WiFi controllers consulting, Cisco VPN engineering services, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent also offers remote and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Premier System Security Specialists
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of security services to enhance the safety of your Microsoft Windows, macOS and OS X, or Linux network against internal or external threats or assist your business to recuperate quickly after a damaging breach. Security services offered by Progent cover thorough network security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick cleanup after malicious attacks; installing firewalls; designing safe mechanisms for remote and mobile connectivity; securing your email infrastructure from viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting support to help organizations of any size connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that combine on-premises IT assets as well as public cloud services. To help you to incorporate public clouds with networks, Progent offers a range of public cloud integration services such as Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration expertise. Progent has over 20 years of background providing high-level consulting support online, and Progent can help you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a consistent runbook for recovering services rapidly following an outage. SRM provides centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also allows non-intrusive testing for site recovery, updates and fixes and can produce audit reports to confirm full service restoration, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud solutions that deliver high uptime, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high level of automation regardless of the hardware making up the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer online support services to cover a wide spectrum of information technologies such as system infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Windows coexistence. For server consolidation and easy management in environments that incorporate Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also help with migration from legacy systems to Windows or Linux-based solutions. Progent's team-based methodology for resolving technical issues promotes quick escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts service expense.
Important Linux versions for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same advanced technology deployed by many of the world's top corporations. Progent's ProSight line of IT management outsourcing services addresses all critical areas of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to defend endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the complete threat progression including filtering, detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and allows fast restoration of vital files, applications and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security companies to deliver web-based management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, enhance and debug their connectivity appliances like routers, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious network management activities, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating appliances that need important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so all potential issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security requirements, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's preparedness either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup system that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology projects. Billing charges for longer-term consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these special fields of computer technology enables clients to execute critical projects within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Cincinnati Business Can Contact Progent's Online Technical Support Experts
Call Center Expertise
Progent's Help Desk Call Center support alternatives for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, co-managed Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Help Desk consulting expertise can support you in establishing an effective new Help Desk Call Center or revamping your established organization, selecting or modifying Help Desk software to address the special requirements of your business, or providing occasional online staff to reinforce your internal Help Desk resources during unusually busy scenarios like software migrations, mass upgrades, or installing new business software.
Progent's Help Desk Call Center staff of seasoned information technology consultants provides your customers in Cincinnati Ohio fast access to a reliable support group with extensive experience offering phone consulting and remote repair service for IT systems based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk perception as a crucial driver of business efficiency, and Progent's intent is to fix and not just report technical issues.
- Applications Support: Training, Programming, and Integration
Progent's Applications Experts Team provides online and in-depth engineering expertise and education in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, custom programming, and education for familiar Microsoft business applications including CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's expertise, programming, and education offerings, visit Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent can deliver organizations in Cincinnati Ohio online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to suit your business so that your computer support is proactive and automated. By anticipating looming trouble spots before they evolve into crashes, system monitoring can avoid inconvenient and costly information system breakdowns. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or networks powered by a combination of operating systems.
To contact Progent about urgent online assistance with Microsoft, macOS and OS X, or Linux environments, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
For companies and new ventures in Cincinnati Ohio, Progent's phone-based network support specialists can provide effective and affordable IT support whenever your organization has to have it. More than a decade of delivering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine remote access technology to fix IT problems rapidly while eliminating the expense and lost time that comes with on-premises service calls.
Even if your Cincinnati business relies on a regular freelance support technician or employs a full time IT staff that can handle ordinary network issues, Progentís Microsoft and Cisco certified consultants can still offer a convenient and seamless remote extension of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the experience to address sudden network crises or particularly challenging integration problems.
Features of Progent's Remote Network Support for Cincinnati Ohio
Progent's phone help, remote repair, network security consulting, and system administration services offer businesses in Cincinnati Ohio the greatest leverage for your IT investment. Whether you need one-time phone support and remote troubleshooting or full-time Help Desk services and system administration, Progent's experts can deliver your organization world class network support while allowing you to avoid the cost and administration overhead of running a full-service in-house IT staff. Highlights of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to offices in Cincinnati Ohio and is also ideal for customers in geographic areas that lack consultants with proven expertise supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has access to a broad range of Microsoft support utilities, service information, and on-going education.
- Per Minute Rates to Reduce Expenses
Progent provides online help on a minute-by-minute billing plan, so you are charged only for the support you receive. Progent has no minimum charge for online support and requires no periodic retainer for support services delivered during regular working hours. This protects you from paying big bills for routine repairs.
- Access to Cisco Network Architecture Specialists
Progent's registered experts for Cisco offers the services of on-staff professionals who have skill in designing, deploying, and troubleshooting networking solutions powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you create fast, high-availability, and protected connectivity for fixed and mobile networking.
- Application Experts Team
Progent's basic support offerings include technology integration, Microsoft Exchange Server expertise, corporate security design, and Help Desk sharing services. Progent's Experts Team can provide world-class consulting expertise for specific application areas. Help offered by the Application Experts Group covers:
Dynamics GP/Great Plains Support and Customization
Microsoft Office Project and Project Online Expertise
Microsoft Office 365 integration consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Support
BI Reporting Consulting and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and Microsoft SQL 2014 Application Development and Debugging
Oracle DBA Services and Application Programming
MySQL Management and Application Design
Apple Macintosh Consulting
Amazon MWS Application Development
By offering a convenient centralized source for network generalists and application experts, Progent can tailor timely, affordable, and thorough information technology solutions that match the specific requirements of your company.
- Sophisticated Remote Access Software
Secure online access allows Progent's support professionals to see exactly what your customers see. This makes it possible to find quick solutions to issues that could otherwise require a costly personal service call. Effective remote access tools and experienced technicians together enable Progent to resolve most network problems quickly and affordably. Progent is a pioneer in offsite troubleshooting and automated system monitoring.
- Support for Popular VPN Products
Progent supports secure VPN access for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to access your system remotely without weakening system security.
- Round-the-Clock Support for High Network Availability
For organizations with vital applications, Progent offers optional round-the-clock remote support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce high network availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are designed specifically for budget-conscious organizations whose workers need immediate recourse to a Help Desk service with effective telephone support and full escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of IT expertise, fine tuned support tools, and understanding of enterprise networking allow companies to escape the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.
Progent adds value by providing:
How Does Our Company Begin Getting Remote Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average longer than ten years of hands-on industry experience, in the trenches of network support, executing a wide variety of IT projects for an extensive array of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices training that Progent teaches its consulting team. This guarantees that you get not just expert IT capability, but also a support engineer with field-tested methods for applying technical knowledge to solve real-world IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-premises visits per minute. As a result, you are invoiced only for received support. Progent does not demand a higher rate for after-hours or urgent service, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no minimum charge and requires no retainer for support services delivered during regular business hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick solutions so you will not be tempted to allow less critical problems to fester.
- Complete Records of IT Services
Progent has created a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or small service firms who offer minimal documentation or details of services done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports sent by each staff member to each customer. The practice of detailing and organizing support activity allows more effective support and eliminates a variety of common misfortunes such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to provide 24x7 remote tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing potential problems before they cause lost productivity, system monitoring can save your IT network from painful and costly availability losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.