For small businesses located in Cincinnati or anywhere in Ohio, Progent provides help for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Microsoft platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the consultation CCIE-qualified engineers for complex connectivity issues, as well as the assistance of CISSP and CISM-accredited security consultants to handle high-level security design and business continuity planning.
Progent's remote support engineers represent exceptional value due to the fact that they have the practical background and the advanced technology to solve most information system problems rapidly. Efficient support lowers immediate costs because service calls accumulate fewer chargeable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your company saves even more in incidental expenses by minimizing or avoiding system downtime and related losses due to business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives.
Progent's billing model for remote support is designed to maximize the impact of your network support dollar. Progent bills by the minute for telephone-based assistance, so you are charged just for the services that you actually get. In contrast to many remote support firms, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute billing unit and clean policy for billing avoid situations where speedy. minor repairs somehow end up as substantial bills. Progent's penchant for solving problems quickly translates into your company saving money.
Progent's Online Support Technologies
Over time, Progent has refined a set of customized tools and proven methodologies which ensure the maximum level of efficiency for online consulting and troubleshooting for small and midsize business computer systems. Progent offers safe VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access allows the staff of Progent's online support team to access your system remotely without breaching network security.
Progent's highly evolved technical support reporting application keeps detailed records describing all service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the history of services provided to each client by every consultant. This history of anomalies and resolutions is stored as a conveniently searchable internal database that enables Progent's remote support engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's high-level accreditations and close associations with key technology companies including Cisco and Microsoft make available other vast support databases and allow priority response from vendors' in-house product engineers with the result that Progent's remote service experts are able to find optimal solutions in the least time.
Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone services in Cincinnati or anywhere in Ohio or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for network help, go to Immediate Emergency Support.
Online Support Services Available from Progent
Progent's online support professionals possess advanced credentials in an extensive set of technologies. This broad scope of technical skills permits Progent's consultants to tackle virtually any problem likely to take place in a small business information system. Certificates awarded to Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to companies with mixed-operating system networks, Progent also offers access to engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Remote support available from Progent to customers in Cincinnati and throughout the state of Ohio include:
Special Support Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services cover a wide array of information technology including system infrastructure, messaging systems, system and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server economization and easy management, and transitioning from legacy systems to the latest MS Windows or Linux-based solutions. Progent's team-oriented methodology for resolving network issues promotes quick escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This expedites solutions of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can offer emergency phone-based help for diagnosing anomalies within UNIX/Linux networks powered by popular variants of UNIX such as:
Major Linux platforms for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the highest recognition for networking professionals, and certifies a person's technical skills at the expert level. Cisco qualified CCIEs can resolve even the most stubborn challenges occurring in network planning, deployment, management, security, and repair. CCIEs operate with the highest priority with Cisco's internal engineers in analyzing problems with IOS Software network administration utilities and coming up with workarounds or locating software patches. Cisco CCIEs represent an exceptional cost-effectiveness since their deep expertise permits them to fix even the most complex problems quickly. In common instances, less experienced consultants can struggle for many hours or even days with the same tasks that a Cisco CCIE can dispose of in minutes.
Few consulting providers make Cisco-qualified CCIEs accessible to help small and mid-size businesses. Progent can provide quick phone access to a Cisco-qualified CCIE so you can receive urgent assistance for severe network infrastructure problems that are crippling business efficiency but are not within the experience of your local computer support personnel. Progent's Cisco-qualified CCIE consultants can interface to your computer system via advanced on-line support technology to provide fast, secure, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's industry-leading selection of networking appliances including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.
Certified MS Windows Expertise
Progent's Microsoft-premier remote support engineers can deliver computer repair and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the expertise of consulting professionals who can help your company with a broad variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint 2013 application development,
Skype for Business planning and deployment support, Microsoft Lync Server management and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of online PC desktop support services including Windows 7 migration help, moving to 64-bit desktop software, configuring Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Premier System Security Experts
Progent's accredited CISSP, ISSAP, and CISM network security consultants offer a range of security solutions that can strengthen the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows network against assaults or assist your company to clean up quickly after a damaging breach. Security services offered by Progent cover comprehensive security analysis utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick recuperation from malicious assaults; installing firewalls; building secure mechanisms for remote and mobile access; securing your messaging system against spam and DHA attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online support services to help companies of any size connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine local resources as well as public clouds. To assist you to incorporate public clouds with networks, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing high-level consulting services online, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent can provide the skills of world-class remote consulting professionals for special IT projects that small businesses often need. Billing charges for ongoing consulting projects are set based on the level of expertise of the engineers required. Progent's experience with these important fields of computer technology enables clients to complete major projects within budget and on time. Progent's special remote engineering solutions include:
How Your Cincinnati Business Can Contact Progent's Online Support Professionals
Call Center Expertise
Progent's Call Center programs for small organizations with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Standard Call Center services are a convenient solution for smaller organizations who lack the resources to support an in-house Call Center but who require fast access to a dependable Help Desk Call Center with proficient phone support plus the in-depth expertise to escalate complex problems to high-level engineers.
Progentís shared Help Desk services allow your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution based on the leading PSA platform for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting expertise can aid you in building an effective new Call Center or revamping your established organization, selecting or enhancing Help Desk software to meet the unique needs of your company, or providing occasional online staff to work with your in-house Call Center group during unusually busy scenarios such as software migrations, mass upgrades, or rolling out new business software.
Progent's Help Desk team of seasoned network experts offers your customers in Cincinnati or anywhere in the state of Ohio fast access to a large support group with extensive experience offering phone support and online repair service for computer environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk recognition as a key driver of company success, and Progent's aim is to solve and not merely report network issues.
Business Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Experts Group provides remote professional engineering expertise and training in special application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom development, and education for popular Microsoft applications including CRM, Microsoft Office Project, MS Word, and MS Office Excel. To read additional information on Progent's consulting, customization, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Mac experts can support the creative aspect of Apple Mac computing by providing phone-based help support and training in imaging, audio, and motion video. Progent's support professionals offer help in a large selection of Apple Mac creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common procedures such as scanning or digitizing audio or video or establishing an audio/video post production facility.
Online Network Monitoring Services
Progent can provide companies in Cincinnati, or anywhere in the state of Ohio, remote network and server monitoring services centered around Microsoft System Center Operations Manager network monitoring, enhanced by Progent for your environment so that your network support is proactive and automated. By uncovering looming trouble spots before they result in network outages, remote monitoring can head off disruptive and costly service breakdowns. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or networks powered by multiple operating systems.
To contact Progent about urgent online assistance with UNIX/Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
Cincinnati Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Cincinnati Metro Area.
Progent locations in the Cincinnati Metro Area