Immediate Online Technical Support for Cincinnati Ohio UNIX or Linux NetworksFor small and midsize companies in Cincinnati Ohio, Progent offers technical support for networks powered by UNIX or Linux or for networks that feature a mix of UNIX-family systems and Windows technology. Progent has provided online support to companies in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for challenging infrastructure issues, as well as the assistance of CISSP-certified security consultants to handle high-level security architecture and business continuity preparedness.

Progent's remote support services offer excellent leverage because they are equipped with the real-world experience and the advanced tools to solve most information system issues rapidly. Efficient support reduces direct expenses because service calls take up a smaller number of billable consulting minutes. Online support also avoids the expense of sending an engineer to your location. Your organization saves even more with incidental expenses by minimizing or avoiding network outages and related costs due to business disruption, upset customers and vendors, idle workers, and de-focused executives.

Progent's billing model for remote support is structured to maximize the impact of your network support dollar. Progent bills per minute for phone consulting, so you are invoiced exclusively for the services that you receive. Unlike typical remote support organizations, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute granularity and simple model for pricing prevent situations where fast solutions manage to turn into major tabs. Progent's penchant for dealing with technical issues efficiently results in your company saving money.

Progent's Online Support Tools
Over time, Progent has fine tuned a set of optimized technologies and field-tested methodologies which allow the highest degree of efficiency for remote engineering help and troubleshooting for small business information networks. Progent provides safe VPN support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology allows the staff of Progent's Technical Response Center to link to your company's system remotely without breaching corporate security.

Progent's sophisticated customer support database application includes detailed histories describing all service that Progent's customers have received. Progent's staff engineers have the benefit of the history of assistance rendered to each client by any consultant. This database of trouble tickets and repairs is stored as a quickly retrievable internal database that enables Progent's remote support experts to share their experiences with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's high-level accreditations and working relationships with major technology companies including Cisco and Microsoft permit access to other extensive support knowledge bases and permit priority access to manufacturers' in-house product engineers with the result that Progent's remote consulting experts are able to arrive at the most efficient solutions quickly.

Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's phone support in Cincinnati Ohio or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for IT support, visit Immediate Emergency Support.

Online Technical Services Provided by Progent
Progent's phone-based technical service experts have advanced credentials in a comprehensive set of products and technologies. This breadth of IT skills allows Progent's consultants to resolve practically any crisis that may take place in a small company information system. Certificates held by Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, CCSP, CCVP, and Design Professional.

To help customers with multi-OS environments, Progent also offers access to engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Online technical support services available from Progent to small businesses in Cincinnati include:

  • UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services address a broad range of computer technology including system infrastructure, email systems, network and operational security, UNIX and Microsoft Windows integration, VMware products for server hardware economization and easy management, and migration from older systems to current Microsoft Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving network problems enables fast escalation, if necessary, to engineers with appropriate expertise to tackle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts service expense.

    Progent's UNIX/Linux support engineers can offer emergency online assistance for resolving anomalies within UNIX/Linux networks based on leading derivatives of UNIX such as:

    • Apple macOS and OS X
    • Solaris
    • IBM AIX Operating System
    • HP-UX (Hewlett Packard UNIX)
    • BSD
    • SCO
    • Silicon Graphics IRIX (SGI/IRIX)
    Major Linux variants for which Progent offers expertise include:
    • RedHat Linux
    • SUSE
    • Debian-GNU
    • Slackware Linux

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
    Cisco CCIE Consultants for Cincinnati OhioThe Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure professionals, and validates an individual's technical skills at the master level. CCIEs know how to resolve even the most intractable problems occurring in network planning, integration, maintenance, protection, and troubleshooting. CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with IOS Software network management tools and coming up with workarounds or locating software patches. CCIEs provide exceptional cost-effectiveness because their deep experience permits them to solve the most difficult problems quickly. In many instances, less seasoned service providers can struggle for hours or days with the same tasks that a Cisco CCIE can fix in minutes. Few service providers make CCIEs available to assist small and medium sized companies. Progent can provide fast phone access to a CCIE so your company can get immediate support for severe network problems that are lowering worker productivity but are beyond the experience of your regular IT service personnel. Progent's Cisco-qualified CCIE consultants can connect to your network by means of advanced remote troubleshooting technology in order to provide quick, safe, and economical analysis and remediation. Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's market leading selection of connectivity devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as VPN products.

  • Authorized Windows Support
    MS Windows Expertise for Cincinnati OhioProgent's Microsoft-certified online service professionals can deliver computer system repair and IT help for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the assistance of support professionals who can help your company with a broad range of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange 2010 management, SharePoint 2016 migration consulting services, SharePoint 2019 planning and integration, Microsoft Teams integration, Skype for Business Server migration consulting, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Server Online planning, Small Business Server support, and Windows 2012 R2 Essentials cloud integration.

    Progent also can deliver a broad array of remote PC desktop services such as Windows 7 migration help, preparing for to 64-bit workstation applications, integrating Office 2010, and streamlining Business Desktop Deployment.

  • CISSP and ISSAP Premier System Security Consultants
    CISSP Premier System Security Professionals for Cincinnati OhioProgent's certified CISSP, ISSAP, and CISM network security engineers can provide a variety of security services that can improve the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or help you to recuperate rapidly following a serious penetration. Security consulting services available from Progent cover comprehensive security evaluation using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recovery from virus and worm attacks; installing firewalls; building secure architectures for off-site and mobile communication; protecting your messaging system against viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert remote consulting support to help businesses of any size connect their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that utilize physical resources as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Microsoft 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT projects that small businesses frequently request. Progent's rates for longer-term development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology allows clients to execute major projects within budget and on time. Progent's project-based remote engineering solutions include:
  • Call Center Support
    Progent's Help Desk service offerings for small companies with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center support services are designed for smaller companies who don't have the money or time to support an internal Help Desk but who require quick communication with an effective Help Desk with professional telephone assistance plus the available expertise to escalate the most challenging tasks to advanced consultants.

    Progent's Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution based on the top professional services automation platform for managing service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center consulting services can aid you in building an efficient new Call Center or revamping your established one, selecting or customizing Help Desk Call Center software products to meet the unique requirements of your corporation, or adding temporary online staff to reinforce your internal Help Desk Call Center resources to handle high-demand events like software migrations, mass upgrades, or installing brand new applications.

    Progent's Help Desk Call Center staff of experienced information technology professionals provides your workers in Cincinnati Ohio immediate access to an efficient support group with substantial background providing telephone-based help and remote repair service for IT systems powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk recognition as a solid contributor to business productivity, and Progent's aim is to solve rather than simply document network issues.

  • Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Consulting Group can supply online and in-depth engineering expertise and education in special application fields such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, Project, MS Word, and Excel. To read more information on Progent's consulting, custom programming, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.

    Progent's Mac professionals can nurture the imaginative components of Apple Mac environments by providing phone-based help support and education in imaging, audio, and video. Progent's support professionals offer help in a variety of Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific procedures such as capturing or digitizing audio/video or building an audio/video post production facility.

    Online Network and Server Monitoring Services
    Progent offers companies in Cincinnati Ohio remote network monitoring services centered around Microsoft System Center Operations Manager network monitoring, customized by Progent to fit your business so your network support is proactive and automated. By uncovering possible trouble spots before they grow into crashes, proactive monitoring can avoid stressful and costly service crises. Progent can also use system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks that incorporate a combination of OS platforms.

How Your Cincinnati Ohio Business Can Contact Progent's Online Service Experts
To contact Progent about urgent phone-based assistance with UNIX/Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or refer to Contact Progent.

Cincinnati region Contact Information:
Progent offers consulting services and onsite technical support throughout Cincinnati and the surrounding metro areas.

Onsite IT Consulting
Progent locations in Cincinnati region

City Address Phone Link
Cincinnati 250 East 5th Street, 15th Floor
Cincinnati, OH 45202
United States
(513) 808-9721 Cincinnati Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
United States
(614) 826-7776 Columbus Network Support Services
Dayton 301 W 1st St, Suite 200
Dayton, OH 45402
United States
(937) 519-4355 Dayton Network Support Services
Fort Wayne 921 E Dupont Rd
Fort Wayne, IN 46825
United States
(260) 264-4700 Fort Wayne Network Support Services
Indianapolis 3960 Southeastern Avenue
Indianapolis, IN 46204
United States
(317) 800-7667 Indianapolis Network Support Services
Lexington-Fayette Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
United States
(859) 475-0030 Lexington-Fayette Network Support Services
Louisville 1229 S Shelby St
Louisville, KY 40203
United States
(502) 287-0202 Louisville Network Support Services

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    NetApp MetroCluster is a high-availability and disaster recovery platform that combines array-based storage clustering along with replication to provide fast, zero RPO disaster recovery between datacenters that are up to 185 miles (300km) away from one another. Progent's roster of veteran network consultants can assist your business to plan, deploy, administer, update, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can help you to select an architecture for your MetroCluster deployment that aligns with your functional needs and budget. Progent can make sure you follow best practices for configuring your MetroCluster solution by providing help with tasks such as assigning disk pools, arranging aggregate layout, setting up FlexVol volumes, setting up NetApp Snapshot, installing switches, implementing a tiebreaker, setting up a configuration replication network, and verifying your disaster recovery system to verify adherence with industry standards and government requirements.

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    Progent's Microsoft-certified consultants can provide remote or onsite support to assist companies of all sizes to plan, implement, administer, and repair a backup solution built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can assist you to migrate from older releases of SCDPM or from a different backup/recovery platform, and Progent can integrate your SCDPM 2012 deployment for onsite, cloud, or hybrid environments. Progent offers as-needed help for fixing especially challenging problems, or comprehensive project management support. Progent's consultants can also help your business to design SCDPM 2012 into an enterprise-class disaster recovery plan.

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  • Immediate Windows 10 Pilot Testing Onsite Technical Support
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    Progent's Microsoft-certified consultants can assist businesses of any size to assess Windows 10 or to migrate to Windows 10 from an older release of Windows. Online and onsite evaluation and upgrade services for Microsoft Windows 10 offered by Progent's consultants include Return on Investment analysis, project supervision, application and driver compatibility testing, pilot systems, virtualization architecture, Cloud integration, mobile management and synchronization, telecommuter connectivity, security and compliance, streamlined provisioning and management, network optimization, wired/wireless convergence, disaster recovery planning, custom training for IT support personnel and users, and ongoing consulting support.

  • SQL Server 2017 Management Studio Remote Support SQL Server 2017 Management Studio Online Support Services
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  • Computer Engineer Aironet Outdoor Wi-Fi Access Point
    CCIE Certified Computer Consulting Aironet

    Progent's Cisco CCIE-certified Wi-Fi infrastructure consultants can provide online or on-premises integration and troubleshooting support to help your organization to plan, implement, upgrade, tune, manage and troubleshoot Aironet Wi-Fi AP deployments of any size or topology. Progent's Cisco wireless controller experts can also help you to combine your Wi-Fi environment with your wired network and cloud-based resources to build an enterprise connectivity solution that is easy to manage and scale. Progent also offers affordable Wi-Fi site surveys to help you to decide the most efficient selection, placement and setup of Aironet wireless APs to work with your unique office design, construction, and expected network traffic.

  • SQL Server 2019 and Python Support Outsourcing SQL Server 2019 Performance Tuning On-site Support
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  • SharePoint 2019 Server Farm Design Consultant SharePoint 2019 PowerApps Troubleshooting
  • Small Business Private Clouds Engineer Emergency Small Business Private Clouds Consultancy
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  • Solaris with Windows Consultants 24-Hour Windows and Solaris Support and Setup
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  • SIP Infrastructure Solutions Remote Support
    CCIE Certified SIP PSTN Trunks Integration Support

    Progent's Cisco-certified SIP integration experts can help you to design, integrate, manage, debug and enhance Cisco's SIP (Session Initiation Protocol) infrastructure technology and Cisco's CUBE-connected IP PSTN trunks and can provide affordable remote or on-premises support to assist companies to move smoothly to a modern communications network that offers fast ROI. Progent's certified Microsoft collaboration consultants can help you to configure interfaces between Cisco's CUBE SBC and Microsoft's VoIP and IP video platforms such as Skype for Business and Lync Server for access to a SIP PSTN trunk.

  • Technical Support Services Microsoft Exchange 2016 Onsite Technical Support Exchange 2016 Integration
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  • Online Help Offsite Employees Data Protection
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    Progent can help small and mid-size organization to plan, implement, verify and maintain backup/restore systems required for remote workers.

  • Troubleshooting SCCM 2012 Patch Management Award Winning Microsoft Experts SCCM 2012 Migration Integration Services

  • Online Consulting Cisco VoIP Phones and Unified CM
    IP-PBX Professionals

    Progent's Cisco IP phone and video IP phone consultants can help you to integrate, maintain, and debug Cisco IP phones, desktop video IP phones and wireless IP phones. Progent offers expertise for all versions of Cisco's IP phones from discontinued Voice over IP products to the latest HD media phones. Progent's consultants can also help your organization to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, formerly named CallManager, or with Cisco Unified Communications Manager Express to build a state-of-the-art IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to install Cisco Unified Communications Manager apps like Cisco Unified Communications Manager IM and Presence Jabber, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact solution. Progent can deliver expertise with any facet of Cisco IP Phone integration including reviewing dial plans, configuring SIP gateways, installing ISR G2 routers with CUBE VoIP networking support, and creating Cisco UCS server failover and Cisco SRST systems for survivability.

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  • Urgent SCCM 2012 Reporting Online Troubleshooting SCCM 2012 Migration Network Engineer

  • Immediate Maze ransomware hot line Consulting
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    Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can assist you to contain the spread of an ongoing ransomware attack. Call 800-462-8800

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    Progent's software experts have worked for two decades with .NET tools and the Visual Studio development environment and are able to create or enhance .NET apps quickly and at low cost.

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  • Check Point SandBlast Firewall Support
    Largest Check Point Software Network Consultants

    Progent's Check Point firewall experts can show you how to plan, integrate, and manage firewall solutions that rely on Check Point Software Next Generation security gateways and Check Point's subscription-based SandBlast security services. Progent's consultants can also help you maintain legacy Check Point firewall models or upgrade smoothly to Check Point's modern firewalls.

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  • Security Evaluation WatchGuard Firewall
    Security Certification WatchGuard VPN

    Progent offers consulting expertise for WatchGuard Firewall security gateways including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to choose, configure, and manage a WatchGuard Firewall/VPN appliance that aligns with your network security needs and budget. Progent can help you to maintain legacy WatchGuard firewall appliances or upgrade efficiently to current WatchGuard firewall solutions.

  • Windows 2008 Server Support Organization Hamilton County Ohio, United States Windows Migration Cincinnati Milford
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  • Ubuntu Linux, Sun Solaris, UNIX Engineer Hamilton County Ohio
  • Windows 7 Backup and Restore Computer Consulting Windows 7 Migration Networking Firm
  • Windows Server 2008 Failover Clustering Onsite Technical Support Online Technical Support Failover Clustering Windows 2008
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