For small and midsize businesses in Cincinnati or anywhere in Ohio, Progent provides support for networks based on UNIX or Linux or for environments that feature a mix of UNIX and Microsoft technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE engineers for complex infrastructure problems, as well as the assistance of CISA and CISSP-accredited security consultants to help with high-level security design and disaster recovery preparedness.
Progent's remote support services represent exceptional value due to the fact that they have the practical background and the advanced technology to solve the majority of information system issues quickly. This reduces immediate expenses because solutions take up fewer chargeable minutes. Online support also eliminates the cost of sending a consultant to your office. Your company saves additionally in indirect expenses by reducing or avoiding system outages and related costs resulting from business discontinuity, upset clients, unproductive employees, and distracted management.
Progent's pricing policy for online support is structured to maximize the impact of your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed exclusively for the support that you receive. Unlike typical remote support organizations, Progent requires no service activation fee or minimum payments. Progent's per-minute granularity and clean policy for billing avoid scenarios where quick solutions somehow end up as major bills. Progent's skill at solving problems quickly translates into your business spending less cash.
Progent's Online Support Tools
Over the years, Progent has refined an arsenal of customized tools and proven processes that promote the maximum level of effectiveness for remote consulting and repair for small business IT systems. Progent offers safe Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology allows the consultants of Progent's Technical Response Center to connect to your company's environment without compromising system security.
Progent's proprietary technical support database application includes extensive histories describing the support that Progent's customers have received. Progent's authorized engineers have the benefit of the history of services provided to every customer by every Progent consultant. This database of problems and solutions is organized as an easily exploitable proprietary database that permits Progent's online support engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's support services grows daily. Progent's advanced certifications and close associations with major vendors such as Cisco and Microsoft permit access to other extensive support knowledge bases and allow quick access to manufacturers' in-house product engineers with the result that Progent's remote consulting experts can arrive at the best solutions in the least time.
Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's phone support in Cincinnati or anywhere in Ohio or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Emergency Support.
Online Support Services Offered Progent
Progent's remote technical support experts have credentials in a comprehensive array of products and technologies. This breadth of capability enables Progent's consultants to handle virtually any emergency likely to occur in a small business information system. Credentials awarded to Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, CCDA and CCDP.
To support clients with mixed-OS networks, Progent also offers the skills of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security experts, and CISSP-ISSAP engineers.
Phone-based services Offered by Progent to companies in Cincinnati and anywhere in the state of Ohio include:
Special Support Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a broad array of computer technology such as network architecture, email systems, system and process security, UNIX and Windows integration, VMware products for server hardware economization and simplified administration, and migration from older applications to the latest Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving network issues promotes quick escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can offer urgent phone-based help for troubleshooting problems within UNIX/Linux networks powered by popular versions of UNIX including:
Major Linux variants for which Progent can provide expert support include:
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the highest accreditation for network infrastructure engineers, and certifies a consultant's network technology knowledge at the expert level. Cisco CCIEs can deal with even the most difficult challenges surrounding network infrastructure design, installation, administration, protection, and problem solving. Cisco CCIEs work closely with Cisco's in-house support staff in analyzing anomalies with IOS Software network management utilities and coming up with workarounds or locating program updates. CCIEs are an exceptional cost-effectiveness since their depth of expertise permits them to find solutions for the most intractable problems rapidly. In typical instances, less seasoned consultants can struggle for many hours or days with identical problems that a CCIE can fix in a few minutes.
Few service firms make CCIEs accessible to support small and medium sized businesses. Progent offers quick phone contact with a Cisco authorized CCIE so you can receive timely assistance for severe network infrastructure problems that are lowering worker productivity but are beyond the scope of your ordinary computer maintenance resources. Progent's Cisco-qualified CCIE engineers can interface to your computer system via sophisticated on-line troubleshooting tools to perform fast, safe, and affordable analysis and repair.
Progent's CCIEs can provide consulting for the complete line of Cisco's industry-leading selection of connectivity devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.
Authorized Windows Support
Progent's Microsoft-premier remote support professionals offer computer system problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your business the expertise of support engineers who can help your company with a wide variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2019 Server deployment,
MS Exchange 2016 Server migration, Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint 2019 planning and integration,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a full range of remote PC desktop support and troubleshooting services such as Microsoft Windows 7 migration, upgrading to 64-bit desktop applications, integrating Office 2010, and automating workstation deployment.
CISSP and ISSAP Premier Network Security Experts
Progent's accredited CISSP, ISSAP, and CISM network security consultants can provide a variety of security solutions that can improve the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or help your business to recuperate quickly following a damaging penetration. Security services available from Progent cover comprehensive network security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick recovery from virus and worm assaults; setting up firewalls; building safe architectures for off-site and mobile communication; protecting your email infrastructure from spam and DHA attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote support services to help businesses of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that utilize physical IT assets along with public cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a range of cloud migration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background providing high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent can provide the services of seasoned remote consulting experts for special IT projects that small companies often need. Billing rates for longer-term development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these important areas of computer technology allows customers to execute critical initiatives within budget and on time. Progent's special remote consulting solutions include:
How Your Cincinnati Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Support
Progent's Call Center service offerings for small companies with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Call Center support services are well suited for smaller businesses who lack the budget to build and maintain an in-house Call Center but who need quick communication with a reliable Help Desk Call Center with professional phone support as well as the technical depth to escalate complex problems to advanced consultants.
Progentís shared Help Desk services allow your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of seasoned technical support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution based on the leading PSA tool for handling service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk consulting support can aid you in building an effective new Help Desk or enhancing your existing organization, selecting or customizing Call Center software to address the special requirements of your business, or providing occasional online personnel to reinforce your in-house Call Center team during demanding scenarios such as software transitions, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center team of experienced information technology experts gives your clients in Cincinnati or anywhere in the state of Ohio rapid assistance from a reliable support group with extensive background providing phone consulting and online repair service for networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk perception as a key driver of business success, and Progent's policy is to solve rather than just document network issues.
Business Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Consulting Team can supply phone-based professional consulting support and education in special business application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, customization, and education for popular Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office Word, and Office Excel. To find out more information on Progent's expertise, custom development, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Mac consultants can support the creative aspect of Macintosh environments by delivering phone-based help services and education in imaging, sound, and motion video. Progent's support professionals offer assistance in a variety of Apple Mac creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special procedures like capturing or digitizing audio or video or establishing an audio/video production studio.
Remote Network and Server Monitoring Support
Progent offers companies in Cincinnati, or anywhere in the state of Ohio, online network and server monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your business so your computer maintenance is proactive rather than reactive. By exposing emerging trouble spots before they expand into full-scale emergencies, proactive monitoring can minimize inconvenient and costly information system breakdowns. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or networks based on a combination of OS platforms.
To contact Progent about urgent phone-based expertise with UNIX/Linux, Solaris, or macOS and OS X networks, go to Progent's Urgent Online Support, call 1-800-993-9400, or go to Contact Progent.
Cincinnati region Contact Information:
Progent offers consulting services and onsite technical support throughout Cincinnati and the surrounding metro areas.
Progent locations in Cincinnati region