For small and midsize businesses in Cincinnati or anywhere in the state of Ohio, Progent provides technical support for networks powered by UNIX or Linux or for networks that include a combination of UNIX and Microsoft platforms. Progent has delivered online support to companies in every state in the United States. (Refer to Progent's client recommendations). Progent also offers the consultation CCIE-qualified network specialists for complex connectivity problems, plus the services of CISSP and CISM-certified security engineers to handle advanced security architecture and disaster recovery planning.
Progent's remote support engineers represent excellent leverage due to the fact that they have the practical background and the advanced technology to resolve most network problems quickly. This lowers direct expenses since solutions require fewer billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your location. Your company saves even more with incidental expenses by reducing or avoiding network downtime and associated losses due to business disruption, upset customers and vendors, idle employees, and de-focused management.
Progent's pricing policy for remote support is designed to stretch your network support investment. Progent charges on a per-minute basis for phone consulting, so you pay just for the services that you receive. Unlike many online service organizations, Progent asks for no startup fee or minimum job duration. Progent's per-minute granularity and clean policy for pricing prevent situations where speedy. minor fixes manage to end up as major bills. Progent's skill at dealing with problems quickly translates into your company saving money.
Progent's Online Support Tools
Over time, Progent has refined an arsenal of optimized technologies and field-tested methodologies that ensure the highest degree of effectiveness for remote engineering help and repair for small and midsize business information networks. Progent provides safe VPN support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology enables the experts of Progent's online support team to communicate with your computer system without violating system security.
Progent's advanced technical support database system includes extensive documentation for the service that Progent's clients have been provided. Progent's authorized consultants have access to the records of services provided to each Progent customer by every Progent consultant. This archive of anomalies and fixes is organized as a quickly retrievable support database that enables Progent's remote technical professionals to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's advanced certifications and close relationships with major technology companies such as Cisco and Microsoft make available other vast technical knowledge bases and allow priority response from vendors' in-house product engineers with the result that Progent's remote service specialists can find the best solutions quickly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote services in Cincinnati or anywhere in Ohio or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for IT help, go to Immediate Urgent Support.
Online Technical Support Services Provided by Progent
Progent's phone-based technical service experts offer advanced credentials in an extensive array of products and technologies. This broad range of IT skills enables Progent's engineers to resolve practically any problem likely to crop up in a small or midsize business network. Certificates awarded to Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), CCVP, and Design Professional.
To help clients with mixed-platform networks, Progent also provides the skills of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based services provided by Progent to clients in Cincinnati and anywhere in the state of Ohio include:
Additional Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online support services cover a wide array of computer technology including network architecture, messaging solutions, network and operational security, UNIX/Linux and Windows coexistence, VMware technologies for server economization and simplified management, and migration from older systems to the latest Windows or Linux environments. Progent's team-oriented approach to solving network issues promotes fast escalation, if necessary, to consultants with appropriate experience to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX/Linux support engineers can provide emergency remote help for resolving anomalies affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:
Major Linux variants for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network consultants, and certifies a person's technical knowledge at the master level. Cisco qualified CCIEs know how to resolve the most stubborn problems occurring in network infrastructure planning, integration, administration, protection, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in analyzing anomalies with IOS network administration tools and developing workarounds or identifying program updates. Cisco qualified CCIEs provide excellent cost-effectiveness because their broad experience permits them to solve the most difficult problems quickly. In common cases, less seasoned service providers can wrestle for many hours or days with identical tasks that a CCIE can dispose of in a few minutes.
Few support firms make CCIEs available to support small and mid-size companies. Progent offers fast phone contact with a Cisco-qualified CCIE so your company can receive urgent help for serious network infrastructure problems that are hurting business productivity but are outside the experience of your local computer support providers. Progent's Cisco-qualified CCIE support experts can tie into your network using state-of-the-art on-line support tools in order to provide efficient, secure, and affordable analysis and repair.
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's industry-leading selection of networking appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.
Authorized MS Windows Experts
Progent's Microsoft-expert online support professionals offer computer troubleshooting and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can help your company with a broad range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2016 migration, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2013 development,
Microsoft Skype for Business Server migration support, Microsoft Lync Server integration and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server planning,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of online PC desktop support such as Windows 7 migration help, preparing for to 64-bit workstation software, configuring Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's qualified CISSP and ISSAP network security engineers can provide a variety of system protection solutions to bolster the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows environment against internal or external threats or assist your company to recuperate quickly after a serious penetration. Security solutions available from Progent include: comprehensive security evaluation using utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast recuperation from malicious assaults; configuring firewalls; establishing secure architectures for off-site and mobile communication; guarding your email system against spam and DHA attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting to help businesses of any size integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that combine on-premises IT assets as well as public clouds. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent can provide the services of world-class online consulting experts for contract IT projects that small companies often request. Progent's rates for ongoing consulting tasks are determined based on the qualifications of the engineers required. Progent's background in these special fields of computer technology allows clients to execute major initiatives economically and on schedule. Progent's project-based online engineering solutions include:
How Your Cincinnati Company Can Contact Progent's Remote Technical Support Experts
Help Desk Services
Progent's Help Desk Call Center service offerings for small and midsize companies with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are designed for small organizations who don't have the money or time to build and maintain an internal Help Desk but who need fast response from an effective Call Center with proficient phone support as well as the available expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís Virtual Help Desk is designed for bigger businesses and operates as a seamless supplement to your current Help Desk organization. Progent's Virtual Help Desk Call Center can operate as an escalation alternative to handle complex technical challenges, or be ready in those situations when your ordinary resources are swamped.
Progent's Call Center consulting services can guide you in building an efficient new Help Desk or enhancing your existing organization, selecting or customizing Call Center software to address the special requirements of your company, or providing occasional phone support staff to reinforce your existing Call Center group to deal with high-demand situations like software transitions, major updates, or installing new applications.
Progent's Help Desk team of experienced information technology consultants offers your customers in Cincinnati or anywhere in the state of Ohio rapid assistance from an effective network service group with substantial background providing telephone-based consulting and online troubleshooting for IT systems powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center the reputation as a major enabler of company productivity, and Progent's intent is to resolve rather than simply document network problems.
Business Applications Services: Training, Custom Development, and Integration
Progent's Applications Consulting Group can supply online advanced consulting support and education in key business application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, custom development, and education for popular Microsoft business applications including Microsoft CRM, Project, Microsoft Office Word, and Office Excel. For more about Progent's expertise, custom programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Mac consultants can nurture the artistic aspect of Macintosh computing by providing phone-based help support and education in imaging, audio, and video. Progent's consultants can provide expertise in a range of Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with specific procedures such as scanning or digitizing audio or video or establishing an audio/video production lab.
Remote Network Monitoring Support
Progent can provide businesses in Cincinnati, or anywhere in the state of Ohio, remote network and server monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your environment so that your network support is proactive rather than reactive. By detecting possible problems before they cause full-scale emergencies, proactive monitoring can minimize disruptive and expensive service crises. Progent can also utilize network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems that support a combination of operating systems.
To contact Progent about urgent remote support with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.
Cincinnati Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Cincinnati Metro Area.
Progent locations in the Cincinnati Metro Area