For small companies in Cincinnati Ohio, Progent provides help for networks based on UNIX or Linux or for networks that feature a mix of UNIX and Microsoft Windows platforms. Progent has delivered remote support to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE network specialists for challenging connectivity issues, plus the services of CISSP and CISM-certified security engineers to help with advanced security architecture and disaster recovery planning.
Progent's online support services represent excellent leverage due to the fact that they have the real-world background and the advanced tools to solve the majority of network problems rapidly. This reduces immediate expenses because service calls take up a smaller number of chargeable consulting minutes. Online support also eliminates the cost of sending a consultant to your site. Your organization saves additionally in indirect expenses by reducing or eliminating system outages and related losses resulting from business discontinuity, disgruntled clients, unproductive employees, and de-focused management.
Progent's pricing policy for remote help is structured to maximize the impact of your IT service investment. Progent charges by the minute for phone assistance, so you are charged exclusively for the support that you actually get. In contrast to many online support firms, Progent imposes no initialization charge or minimum fees. Progent's one-minute billing unit and simple model for pricing save you from situations where fast repairs somehow turn into big tabs. Progent's skill at disposing of problems quickly results in your company saving cash.
Progent's Online Support Tools
Over the years, Progent has refined an array of customized technologies and proven processes that allow the maximum level of effectiveness for remote technical support and troubleshooting for small and midsize company computer systems. Progent offers protected Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN access allows the experts of Progent's online support team to communicate with your computer system remotely without violating corporate security.
Progent's proprietary customer support database system includes comprehensive records for all service that Progent's customers have been provided. Progent's staff engineers have the benefit of the records of services provided to every client by any consultant. This database of anomalies and resolutions is organized as an easily accessible support knowledge base that allows Progent's remote technical professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's support services grows over time. Progent's high-level certifications and close relationships with important industry leaders including Cisco and Microsoft permit access to other vast support knowledge bases and permit fast access to vendors' in-house engineering staff so Progent's remote consulting experts can arrive at the most efficient resolutions in the least time.
Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's remote services in Cincinnati Ohio or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for network support, visit Immediate Emergency Support.
Phone-based Technical Services Provided by Progent
Progent's phone-based network support professionals have credentials in a comprehensive set of products and technologies. This broad range of IT skills allows Progent's consultants to tackle virtually any crisis likely to occur in a small business information system. Certificates awarded to Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Professional.
To help companies with multi-OS environments, Progent also provides the support of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online support provided by Progent to small businesses in Cincinnati include:
Special Support Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online support services cover a wide array of information technology including network architecture, messaging solutions, network and process security, UNIX and Microsoft Windows integration, VMware products for server consolidation and simplified management, and migration from older applications to the latest MS Windows or Linux-based environments. Progent's team-based methodology for solving technical issues enables fast escalation, when required, to engineers with appropriate expertise to tackle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can provide emergency remote assistance for analyzing problems affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:
Important Linux platforms for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- SUSE Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for networking consultants, and indicates an individual's network technology knowledge at the master level. Cisco qualified CCIEs can resolve the most intractable problems occurring in network infrastructure planning, installation, administration, protection, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's in-house engineers in isolating problems with IOS network administration tools and coming up with workarounds or locating software patches. Cisco CCIEs represent an excellent value since their depth of experience allows them to find solutions for the most difficult problems rapidly. In typical instances, less seasoned engineers can struggle for many hours or days with the same tasks that a Cisco CCIE can fix in minutes.
Few support providers make Cisco CCIEs available to support small and medium sized businesses. Progent offers quick telephone access to a Cisco CCIE so you can receive timely help for severe network infrastructure issues that are crippling worker efficiency but are not within the scope of your regular IT maintenance providers. Progent's Cisco-qualified CCIE engineers can interface to your network using state-of-the-art remote troubleshooting technology in order to perform efficient, safe, and economical analysis and repair.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's market leading selection of connectivity appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.
Authorized Windows Experts
Progent's Microsoft-premier remote support engineers can provide computer system problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the expertise of consulting engineers who can help you with a wide variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 deployment,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 management,
SharePoint 2016 migration and hybrid integration support,
SharePoint 2019 design and integration, Microsoft Teams migration expertise, Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a full array of remote desktop consulting and support services including Microsoft Windows 7 migration support, moving to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Premier System Security Specialists
Progent's accredited CISSP, ISSAP, and CISM network security consultants offer a range of security services to bolster the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or assist your business to clean up rapidly after a serious penetration. Security solutions available from Progent include: comprehensive security analysis using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick recuperation from virus and worm assaults; installing firewalls; building secure techniques for off-site and mobile communication; securing your messaging system against spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting to help organizations of any size integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that combine on-premises resources as well as public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of experience providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent can provide the services of world-class online consulting professionals for contract projects that small companies often request. Progent's rates for ongoing development or consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these special areas of computer technology enables clients to execute critical projects within budget and on schedule. Progent's special remote engineering services include:
How Your Cincinnati Ohio Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Expertise
Progent's Call Center support alternatives for small and midsize companies with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Call Center services are a convenient solution for small organizations who don't have the resources to assemble and manage an in-house Help Desk but who want fast response from a dependable Help Desk Call Center with proficient phone support plus the available expertise to escalate complex problems to advanced consultants.
Progentís Help Desk sharing services allow your business to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the top PSA tool for managing service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting services can aid you in establishing an effective new Help Desk Call Center or improving your current organization, identifying or customizing Call Center software to meet the unique requirements of your corporation, or adding occasional phone support staff to work with your internal Help Desk resources to handle unusually busy events like software transitions, mass updates, or installing brand new business software.
Progent's Call Center team of veteran network consultants provides your computer users in Cincinnati Ohio quick contact with a dependable support resource with extensive background providing telephone-based support and online diagnostics for computer environments powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk the reputation as a key driver of company performance, and Progent's aim is to fix instead of just record technical problems.
Business Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts Group provides remote professional consulting expertise and education in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, customization, and education for Microsoft business applications such as CRM, MS Project, Word, and Office Excel. To find out more information concerning Progent's expertise, customization, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Mac consultants can promote the creative aspect of Mac environments by offering phone-based consulting support and training in imaging, audio, and video. Progent's consultants can provide assistance in a large selection of Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with common projects such as capturing or digitizing audio or video or building an audio/video post production studio.
Remote Network and Server Monitoring Services
Progent offers businesses in Cincinnati Ohio remote computer system monitoring services powered by Microsoft Operations Manager network monitoring and reporting, adapted by Progent to fit your business so that your network support is proactive and automated. By exposing emerging problems before they result in downtime, proactive monitoring can head off stressful and expensive network failures. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or networks based on multiple OS platforms.
To get in touch with Progent about urgent phone-based support with UNIX/Linux, Solaris, or macOS and OS X environments, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or see Contact Progent.
Cincinnati region Contact Information:
Progent offers consulting services and onsite technical support throughout Cincinnati and the surrounding metro areas.
Progent locations in Cincinnati region
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
|| 3960 Southeastern Avenue
Indianapolis, IN 46204
||Indianapolis Network Support Services
||Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
||Lexington-Fayette Network Support Services
||1229 S Shelby St
Louisville, KY 40203
||Louisville Network Support Services