UNIX, Linux, Sun Solaris, Mac OS X Remote Support for

For small and midsize companies in Cincinnati Ohio, Progent offers technical support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX and Microsoft technology. Progent has delivered online support to businesses in every state in the U.S. (Refer to Progent's client recommendations). Progent also offers the consultation Cisco CCIE network specialists for challenging connectivity issues, as well as the services of CISSP-accredited security consultants to handle advanced security architecture and disaster recovery planning.

Progent's online support services offer exceptional leverage because they are equipped with the real-world background and the advanced technology to solve the majority of information system problems quickly. This reduces immediate expenses since solutions require fewer chargeable minutes. Remote support also avoids the cost of sending a consultant to your office. Your company benefits even more in indirect costs by reducing or eliminating network downtime and associated costs due to business disruption, upset clients, unproductive workers, and distracted management.

Progent's pricing policy for remote support is designed to stretch your IT service investment. Progent bills on a per-minute basis for phone assistance, so you owe only for the support that you actually get. Unlike typical remote support companies, Progent requires no initialization charge or minimum job duration. Progent's per-minute billing unit and clean model for pricing do away with scenarios where fast repairs somehow turn into substantial invoices. Progent's skill at disposing of technical issues quickly results in your company saving money.

Progent's Remote Service Technologies
Over time, Progent has fine tuned a set of customized technologies and field-proven processes that allow the highest level of efficiency for remote help and repair for small and midsize company IT networks. Progent provides safe VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity allows the staff of Progent's remote service group to access your environment without violating network security.

Progent's advanced service reporting system keeps detailed documentation describing all support that Progent's clients have received. Progent's team service personnel have the benefit of the details of all help provided to each customer by any Progent consultant. This history of trouble tickets and resolutions is structured as a readily exploitable support database that allows Progent's online technical experts to communicate their experiences company-wide to ensure that the value of Progent's support grows over time. Progent's high-level accreditations and close relationships with key technology companies including Cisco and Microsoft permit access to other massive support knowledge bases and allow fast access to vendors' internal engineering staff with the result that Progent's remote consulting specialists are able to arrive at the most efficient solutions promptly.

Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's remote services in Cincinnati Ohio or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for IT help, visit Immediate Emergency Support.

Remote Technical Services Available from Progent
Progent's remote technical service engineers offer credentials in a comprehensive array of products and technologies. This wide range of capability enables Progent's consultants to handle almost any emergency that may occur in a small business information system. Credentials held by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional, and Design Associate.

To support companies with multi-platform networks, Progent also provides access to engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.

Remote technical services provided by Progent to small businesses in Cincinnati include:

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX/Linux, Solaris, and macOS and OS X remote support services cover a broad spectrum of information technology such as network architecture, messaging systems, network and operational security, UNIX and Windows integration, VMware technologies for server consolidation and simplified management, and migration from legacy systems to the latest Windows or Linux-powered environments. Progent's team-oriented methodology for solving technical problems enables quick escalation, when required, to consultants with task-relevant experience to tackle complex scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support expense.

  Progent's UNIX/Linux consultants can offer emergency remote help for analyzing problems affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX such as:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX OS
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux variants for which Progent offers expert support include:
  • RedHat
  • SUSE Linux
  • Debian-GNU
  • Slackware

• Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
  The Cisco CCIE credential is the premier accreditation for networking engineers, and indicates a consultant's networking skills at the master level. Cisco CCIEs know how to resolve the most intractable challenges surrounding network infrastructure planning, integration, administration, protection, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network administration tools and developing workarounds or locating program updates. CCIEs are an excellent value since their depth of expertise enables them to resolve the most complex problems rapidly. In typical instances, less seasoned service providers can wrestle for many hours or even days with identical tasks that a CCIE can resolve in a few minutes. Few service organizations make Cisco CCIEs available to support small and mid-size businesses. Progent offers quick phone contact with a Cisco-qualified CCIE so you can receive urgent help for severe network infrastructure issues that are impacting business productivity but are outside the experience of your regular network service providers. Progent's Cisco CCIE support experts can communicate with your network via state-of-the-art on-line support tools in order to provide quick, secure, and affordable analysis and remediation. Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's market leading selection of networking devices including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) products.

• Authorized Microsoft Windows Experts
  Progent's Microsoft-expert online service experts can provide computer system troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Partner and can provide your company the expertise of support professionals who can help you with a wide variety of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 management, SharePoint 2016 migration and hybrid integration support, SharePoint 2019 planning and deployment, Microsoft Teams planning and integration, Skype for Business migration consulting, Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online training, SBS Server consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent also offers a wide array of remote PC desktop support services including Microsoft Windows 7 migration support, preparing for to 64-bit workstation software, integrating Office 2010, and streamlining PC desktop image creation.

• CISSP, ISSAP, and CISM Certified Network Security Professionals
  Progent's accredited CISM and CISSP network security engineers offer a range of system protection services to bolster the protection of your UNIX, Linux, Sun Solaris, Mac or Windows network against attacks or assist your company to recover rapidly after a damaging penetration. Security solutions offered by Progent cover comprehensive security analysis using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick cleanup after malicious attacks; integrating firewalls; designing secure architectures for off-site and mobile access; guarding your email system against viruses, spam and DHA attacks; and offering 24x7 network monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced online support to help organizations of any size integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that combine local resources as well as cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of public cloud migration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has over 20 years of experience delivering high-level consulting support online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.

• Call Center Services
  Progent's Help Desk support programs for small businesses with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Call Center services are ideal for small companies who lack the money or time to create an internal Help Desk Call Center but who require fast access to a dependable Help Desk with proficient telephone assistance as well as the technical depth to escalate the most challenging problems to high-level consultants.

  Progent’s Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent’s shared Help Desk service is a collaborative service desk solution built around the leading PSA tool for managing service requests, ticketing, accountability, status tracking, and metrics.

  Progent's Help Desk Call Center consulting expertise can support you in establishing an effective new Help Desk Call Center or enhancing your existing one, selecting or customizing Help Desk application software to address the particular requirements of your business, or adding temporary phone support staff to work with your existing Call Center resources to handle unusually busy situations like software transitions, major updates, or rolling out new applications.

  Progent's Call Center team of experienced information technology consultants offers your workers in Cincinnati Ohio fast contact with an effective technical support resource with years of experience offering phone help and remote diagnostics for computer environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk Call Center the reputation as a significant enabler of business performance, and Progent's goal is to solve and not merely report technical problems.

• Applications Support: Education, Custom Programming, and Problem Solving
  Progent's Applications Experts staff provides remote professional engineering expertise and education in special application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and education for familiar Microsoft applications such as CRM, Project, MS Word, and Microsoft Office Excel. To read more information about Progent's expertise, programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.

  Progent's Apple Mac consultants can nurture the creative components of Mac computing by delivering remote help support and training in imaging, sound, and video. Progent's support professionals can provide assistance in a range of Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with common procedures such as capturing or digitizing audio/video or setting up an audio/video post production lab.

  Remote Network and Server Monitoring Services
  Progent offers businesses in Cincinnati Ohio online computer system monitoring support powered by Microsoft System Center Operations Manager network monitoring, enhanced by Progent to suit your environment so that your network maintenance is proactive and automated. By spotting looming problems before they result in downtime, system monitoring can avoid stressful and costly network breakdowns. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or systems powered by a variety of operating systems.

Cincinnati region Contact Information:
Progent offers consulting services and onsite technical support throughout Cincinnati and the surrounding metro areas.