For small and midsize businesses in Cincinnati Ohio, Progent provides support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote troubleshooting to businesses in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE network specialists for complex connectivity problems, plus the assistance of CISSP-accredited security consultants to help with advanced security architecture and disaster recovery planning.
Progent's online technical support engineers represent exceptional value because they are equipped with the practical experience and the sophisticated tools to resolve the majority of information system problems rapidly. Efficient support reduces immediate costs because service calls take up fewer chargeable minutes. Remote support also avoids the cost of sending a consultant to your location. Your organization saves additionally in incidental costs by minimizing or eliminating network downtime and related losses resulting from business disruption, upset customers and vendors, idle employees, and de-focused management.
Progent's billing policy for online support is structured to get the most out of your IT service investment. Progent charges per minute for telephone-based assistance, so you owe just for the support that you actually get. In contrast to typical online support organizations, Progent requires no service activation charge or minimum job duration. Progent's per-minute billing unit and simple policy for billing eliminate situations where speedy. minor repairs manage to end up as major invoices. Progent's penchant for dealing with technical issues efficiently results in your business saving money.
Progent's Online Service Tools
Over time, Progent has refined an arsenal of optimized tools and field-tested methodologies which promote the highest level of efficiency for online help and repair for small and midsize company computer systems. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN connectivity enables the engineers of Progent's remote service group to access your company's system without breaching network security.
Progent's sophisticated technical support reporting application keeps detailed records describing all service that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of services rendered to each client by any Progent consultant. This archive of problems and responses is stored as an easily accessible internal database that enables Progent's online technical experts to share their experiences with the whole team to ensure that the quality of Progent's technical support improves daily. Progent's high-level accreditations and close relationships with important technology companies such as Cisco and Microsoft make available additional massive technical knowledge bases and permit fast response from manufacturers' in-house support staff so Progent's remote service experts can determine the most efficient solutions in the least time.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's remote services in Cincinnati Ohio or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Urgent Support.
Phone-based Technical Services Available from Progent
Progent's online network support engineers possess certified skills in an extensive array of products and technologies. This broad scope of capability allows Progent's consultants to tackle almost any problem that may take place in a small or midsize company network. Certificates held by Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, CCVP, and Design Associate.
To help customers with multi-operating system networks, Progent also provides the support of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical services available from Progent to clients in Cincinnati include:
Additional Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X online consulting services address a broad range of information technology such as system infrastructure, email systems, network and process security, UNIX and Microsoft Windows integration, VMware products for server hardware consolidation and simplified management, and transitioning from older applications to the latest MS Windows or Linux-based environments. Progent's group-oriented approach to solving network issues enables quick escalation, if necessary, to engineers with appropriate expertise to handle complex situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can offer urgent online help for resolving anomalies affecting UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:
Important Linux platforms for which Progent can provide expert support include:
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network consultants, and indicates a person's network technology knowledge at the expert level. Cisco CCIEs can handle the most difficult challenges encountered in network infrastructure design, integration, management, protection, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's in-house support staff in analyzing problems with IOS network management tools and coming up with workarounds or locating program updates. Cisco qualified CCIEs are an excellent cost-effectiveness since their broad experience permits them to resolve even the most complex problems quickly. In typical instances, less seasoned service providers can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can resolve in minutes.
Few service organizations make Cisco-qualified CCIEs available to support small and mid-size companies. Progent offers quick telephone access to a Cisco CCIE so your company can get timely assistance for severe network issues that are impacting business productivity but are beyond the experience of your local computer maintenance resources. Progent's Cisco-qualified CCIE engineers can communicate with your computer system by means of advanced remote troubleshooting tools in order to provide fast, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide expertise in all of Cisco's market leading selection of connectivity appliances such as PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network solutions.
Certified Microsoft Windows Experts
Progent's Microsoft-certified remote support engineers can deliver network repair and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can help your company with a wide range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 deployment,
MS Exchange 2016 Server migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint Server 2019 design and deployment, Microsoft Teams planning and integration, Skype for Business migration support, Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of online PC desktop services including Windows 7 migration help, moving to 64-bit workstation applications, integrating Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's certified CISSP and ISSAP network security consultants offer a range of security solutions to enhance the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against assaults or help you to recuperate rapidly after a damaging penetration. Security services available from Progent cover in depth network security analysis using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; quick recuperation from virus and worm assaults; integrating firewalls; building secure mechanisms for off-site and mobile access; securing your email system from viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support to help businesses of all sizes connect their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that seamlessly combine physical IT assets as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent offers the services of seasoned online consulting experts for contract IT projects that small companies frequently request. Progent's charges for ongoing consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these important fields of information technology enables customers to execute critical initiatives economically and on schedule. Progent's special online engineering solutions include:
How Your Cincinnati Ohio Business Can Contact Progent's Online Service Professionals
Call Center Expertise
Progent's Help Desk support programs for small organizations with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center services are ideal for smaller companies who lack the resources to assemble and manage an in-house Call Center but who want fast communication with an effective Help Desk with professional telephone assistance plus the in-depth expertise to escalate the most challenging tasks to high-level engineers.
Progent's Help Desk sharing services allow your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution built around the leading PSA tool for handling end-user service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Call Center consulting expertise can aid you in building an efficient new Call Center or enhancing your current organization, selecting or customizing Call Center application software to address the special needs of your corporation, or providing temporary online staff to supplement your internal Help Desk resources during unusually busy scenarios like software transitions, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center team of veteran network professionals gives your clients in Cincinnati Ohio instant contact with an effective network service resource with years of experience delivering telephone-based support and remote troubleshooting for computer environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk recognition as a significant contributor to company productivity, and Progent's policy is to solve rather than simply document technical issues.
Applications Support: Training, Development, and Integration
Progent's Applications Experts Group provides online advanced consulting expertise and education in specific application fields such as ERP, MRP, custom financial systems, and CRM. Progent also offers consulting, customization, and training for familiar Microsoft applications such as CRM, MS Office Project, MS Word, and Microsoft Office Excel. To find out additional information concerning Progent's consulting, custom programming, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Mac professionals can support the imaginative aspect of Macintosh environments by providing remote help support and training in graphics, audio, and video. Progent's support professionals can provide assistance in a range of Macintosh applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific projects such as capturing or digitizing audio/video or integrating an audio/video production facility.
Remote Network Monitoring Services
Progent can provide companies in Cincinnati Ohio remote network and server monitoring support centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your environment so your computer maintenance is proactive and automated. By spotting emerging problems before they cause downtime, system monitoring can ward off inconvenient and costly network failures. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or environments based on a variety of platforms.
To get in touch with Progent about urgent online support with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or visit Contact Progent.
Cincinnati region Contact Information:
Progent offers consulting services and onsite technical support throughout Cincinnati and the surrounding metro areas.
Progent locations in Cincinnati region
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
|| 3960 Southeastern Avenue
Indianapolis, IN 46204
||Indianapolis Network Support Services
||Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
||Lexington-Fayette Network Support Services
||1229 S Shelby St
Louisville, KY 40203
||Louisville Network Support Services