For small and midsize companies located in Cincinnati or anywhere in Ohio, Progent offers technical support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (See Progent's client recommendations). Progent also can furnish the expertise of CCIE-qualified network specialists for complex infrastructure problems, plus the assistance of CISSP and CISM-accredited security consultants to help with advanced security architecture and disaster recovery planning.
Progent's remote support engineers represent excellent leverage because they have the practical background and the sophisticated technology to resolve the majority of network problems rapidly. This reduces immediate costs since service calls take up a smaller number of billable consulting minutes. Remote help also avoids the cost of sending a consultant to your office. Your organization benefits additionally in incidental expenses by minimizing or avoiding system outages and related losses stemming from business discontinuity, upset clients, idle employees, and de-focused executives.
Progent's billing model for remote help is designed to maximize the impact of your IT service investment. Progent bills per minute for telephone-based consulting, so you pay exclusively for the support that you receive. Unlike many online service firms, Progent asks for no initialization charge or minimum job duration. Progent's one-minute billing unit and simple model for billing do away with scenarios where quick fixes somehow end up as substantial invoices. Progent's penchant for disposing of problems efficiently results in your company conserving money.
Progent's Remote Service Technologies
Through years of experience, Progent has fine tuned a set of customized technologies and proven processes that permit the highest level of efficiency for remote engineering help and repair for small business computer networks. Progent provides safe Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN technology enables the consultants of Progent's remote service group to access your company's network without violating system security.
Progent's powerful technical support reporting application stores extensive histories describing all service that Progent's clients have been provided. Progent's team service personnel have access to the details of assistance delivered to each Progent client by every engineer. This database of trouble tickets and resolutions is organized as a quickly searchable internal knowledge base that permits Progent's remote support experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and close associations with important vendors such as Cisco and Microsoft permit access to additional vast support databases and permit quick response from vendors' in-house support staff so Progent's online service specialists are able to come up with the most efficient solutions in the least time.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's remote services in Cincinnati or anywhere in Ohio or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for network help, go to Immediate Emergency Support.
Remote Technical Services Provided by Progent
Progent's online support professionals offer certified skills in an extensive array of products and technologies. This wide range of capability enables Progent's consultants to manage practically any crisis likely to crop up in a small or midsize company network. Credentials awarded to Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, and Design Associate.
To provide assistance to businesses with multi-OS environments, Progent also offers the services of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Online support provided by Progent to small businesses in Cincinnati and anywhere in the state of Ohio include:
Additional Support Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services cover a broad spectrum of information technology such as network infrastructure, messaging solutions, system and operational security, UNIX and Windows integration, VMware products for server hardware consolidation and easy administration, and migration from legacy applications to current MS Windows or Linux-based environments. Progent's group-oriented approach to solving network issues promotes quick escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This expedites solutions of critical problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can offer urgent phone-based help for resolving problems within UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:
Major Linux variants for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE certification is the premier recognition for network consultants, and certifies an individual's technical skills at the expert level. Cisco CCIEs can resolve even the most intractable challenges surrounding network infrastructure planning, deployment, management, protection, and problem solving. Cisco qualified CCIEs operate closely with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network management utilities and coming up with alternate approaches or identifying software patches. Cisco CCIEs offer exceptional cost-effectiveness because their deep experience permits them to resolve even the most difficult problems rapidly. In typical cases, less experienced engineers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can dispose of in minutes.
Few consulting providers make Cisco-qualified CCIEs available to assist small and mid-size companies. Progent offers quick telephone access to a Cisco authorized CCIE so your company can receive immediate help for serious network infrastructure issues that are impacting worker efficiency but are outside the scope of your regular computer service personnel. Progent's CCIE support experts can interface to your computer system by means of state-of-the-art remote troubleshooting tools in order to provide efficient, safe, and affordable diagnosis and repair.
Progent's CCIEs offer assistance with the entire range of Cisco's industry-leading family of connectivity devices such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.
Authorized Windows Experts
Progent's Microsoft-certified remote service engineers can provide computer system troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can help you with a broad variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 integration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint 2019 design and deployment,
Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Server Online training,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of online PC desktop support and troubleshooting services such as Windows 7 integration, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and automating PC desktop image creation.
CISM and CISSP Certified System Security Professionals
Progent's accredited CISSP, ISSAP, and CISM security consultants offer a variety of security solutions that can improve the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help your company to clean up rapidly following a damaging penetration. Security consulting services offered by Progent include: thorough network security audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; quick recuperation from virus and worm attacks; configuring firewalls; establishing secure techniques for off-site and mobile connectivity; defending your messaging system from spam and DHA attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote support services to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid architectures that combine on-premises resources along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing advanced consulting services online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent offers the services of world-class remote consulting experts for contract IT projects that small businesses often request. Billing rates for ongoing development or consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these special fields of information technology enables customers to execute major projects economically and on time. Progent's project-based online consulting solutions include:
How Your Cincinnati Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center service offerings for small and midsize organizations with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for smaller companies who lack the budget to create an internal Call Center but who require fast response from a reliable Call Center with proficient telephone assistance as well as the technical depth to escalate the most challenging trouble tickets to high-level consultants.
Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution based on the top PSA tool for handling service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk consulting expertise can aid you in creating an effective new Call Center or improving your current one, evaluating or modifying Help Desk Call Center software to meet the unique needs of your business, or adding temporary online personnel to work with your in-house Help Desk team to handle high-demand events like software migrations, major updates, or installing brand new applications.
Progent's Call Center team of veteran network consultants offers your clients in Cincinnati or anywhere in the state of Ohio rapid contact with a reliable network service resource with years of experience delivering telephone-based consulting and remote diagnostics for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Call Center perception as a solid enabler of business efficiency, and Progent's intent is to solve rather than just document network issues.
Business Applications Services: Education, Programming, and Problem Solving
Progent's Applications Experts Group provides online advanced consulting expertise and education in special application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and training for Microsoft business applications including CRM, Microsoft Office Project, Office Word, and Microsoft Excel. To learn more concerning Progent's expertise, custom programming, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Mac experts can promote the imaginative aspect of Macintosh environments by providing phone-based help services and training in graphics, sound, and motion video. Progent's support professionals can provide expertise in a large selection of Mac creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with special jobs such as capturing or digitizing audio/video or building an audio/video production facility.
Remote Network Monitoring Support
Progent offers businesses in Cincinnati, or anywhere in the state of Ohio, online computer system monitoring support based on Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent for your environment so your IT maintenance is proactive rather than reactive. By uncovering looming problems before they cause crashes, automated monitoring can head off inconvenient and expensive information system crises. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or systems that support a mix of OS platforms.
To get in touch with Progent about emergency phone-based expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
Cincinnati Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Cincinnati Metro Area.
Progent locations in the Cincinnati Metro Area