For small and midsize companies in Cincinnati Ohio, Progent offers technical support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX and Microsoft technology. Progent has delivered online support to businesses in every state in the U.S. (Refer to Progent's client recommendations). Progent also offers the consultation Cisco CCIE network specialists for challenging connectivity issues, as well as the services of CISSP-accredited security consultants to handle advanced security architecture and disaster recovery planning.
Progent's online support services offer exceptional leverage because they are equipped with the real-world background and the advanced technology to solve the majority of information system problems quickly. This reduces immediate expenses since solutions require fewer chargeable minutes. Remote support also avoids the cost of sending a consultant to your office. Your company benefits even more in indirect costs by reducing or eliminating network downtime and associated costs due to business disruption, upset clients, unproductive workers, and distracted management.
Progent's pricing policy for remote support is designed to stretch your IT service investment. Progent bills on a per-minute basis for phone assistance, so you owe only for the support that you actually get. Unlike typical remote support companies, Progent requires no initialization charge or minimum job duration. Progent's per-minute billing unit and clean model for pricing do away with scenarios where fast repairs somehow turn into substantial invoices. Progent's skill at disposing of technical issues quickly results in your company saving money.
Progent's Remote Service Technologies
Over time, Progent has fine tuned a set of customized technologies and field-proven processes that allow the highest level of efficiency for remote help and repair for small and midsize company IT networks. Progent provides safe VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity allows the staff of Progent's remote service group to access your environment without violating network security.
Progent's advanced service reporting system keeps detailed documentation describing all support that Progent's clients have received. Progent's team service personnel have the benefit of the details of all help provided to each customer by any Progent consultant. This history of trouble tickets and resolutions is structured as a readily exploitable support database that allows Progent's online technical experts to communicate their experiences company-wide to ensure that the value of Progent's support grows over time. Progent's high-level accreditations and close relationships with key technology companies including Cisco and Microsoft permit access to other massive support knowledge bases and allow fast access to vendors' internal engineering staff with the result that Progent's remote consulting specialists are able to arrive at the most efficient solutions promptly.
Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's remote services in Cincinnati Ohio or to find out additional information about Progent's phone support options, call Progent at
Remote Technical Services Available from Progent
Progent's remote technical service engineers offer credentials in a comprehensive array of products and technologies. This wide range of capability enables Progent's consultants to handle almost any emergency that may occur in a small business information system. Credentials held by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional, and Design Associate.
To support companies with multi-platform networks, Progent also provides access to engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Remote technical services provided by Progent to small businesses in Cincinnati include:
Progent's UNIX/Linux consultants can offer emergency remote help for analyzing problems affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX such as:
Progent also offers a wide array of remote PC desktop support services including Microsoft Windows 7 migration support, preparing for to 64-bit workstation software, integrating Office 2010, and streamlining PC desktop image creation.
Progent’s Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent’s shared Help Desk service is a collaborative service desk solution built around the leading PSA tool for managing service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can support you in establishing an effective new Help Desk Call Center or enhancing your existing one, selecting or customizing Help Desk application software to address the particular requirements of your business, or adding temporary phone support staff to work with your existing Call Center resources to handle unusually busy situations like software transitions, major updates, or rolling out new applications.
Progent's Call Center team of experienced information technology consultants offers your workers in Cincinnati Ohio fast contact with an effective technical support resource with years of experience offering phone help and remote diagnostics for computer environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk Call Center the reputation as a significant enabler of business performance, and Progent's goal is to solve and not merely report technical problems.
Progent's Apple Mac consultants can nurture the creative components of Mac computing by delivering remote help support and training in imaging, sound, and video. Progent's support professionals can provide assistance in a range of Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with common procedures such as capturing or digitizing audio/video or setting up an audio/video post production lab.
Remote Network and Server Monitoring Services
Progent offers businesses in Cincinnati Ohio online computer system monitoring support powered by Microsoft System Center Operations Manager network monitoring, enhanced by Progent to suit your environment so that your network maintenance is proactive and automated. By spotting looming problems before they result in downtime, system monitoring can avoid stressful and costly network breakdowns. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or systems powered by a variety of operating systems.
Cincinnati region Contact Information:
Progent offers consulting services and onsite technical support throughout Cincinnati and the surrounding metro areas.
City | Address | Phone | Link |
Cincinnati | 250 East 5th Street, 15th Floor Cincinnati, OH 45202 United States |
(513) 808-9721 | Cincinnati Network Support Services |
Columbus | 20 S 3rd St, Suite 210 Columbus, OH 43215 United States |
(614) 826-7776 | Columbus Network Support Services |
Dayton | 301 W 1st St, Suite 200 Dayton, OH 45402 United States |
(937) 519-4355 | Dayton Network Support Services |
Fort Wayne | 921 E Dupont Rd Fort Wayne, IN 46825 United States |
(260) 264-4700 | Fort Wayne Network Support Services |
Indianapolis | 3960 Southeastern Avenue Indianapolis, IN 46204 United States |
(317) 800-7667 | Indianapolis Network Support Services |
Lexington-Fayette | Lexington Main Street Suites, 710 E. Main Street Lexington, KY 40502 United States |
(859) 475-0030 | Lexington-Fayette Network Support Services |
Louisville | 1229 S Shelby St Louisville, KY 40203 United States |
(502) 287-0202 | Louisville Network Support Services |