For small and midsize businesses located in Cincinnati Ohio, Progent offers support for computer systems based on UNIX or Linux or for networks that include a combination of UNIX-family systems and Windows technology. Progent has delivered online troubleshooting to companies in every state in the United States. (See Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE engineers for challenging connectivity problems, plus the assistance of CISA and CISSP-certified security engineers to help with advanced security design and disaster recovery preparedness.
Progent's remote support services represent excellent leverage because they are equipped with the practical experience and the advanced technology to resolve the majority of network problems rapidly. Efficient support lowers direct expenses since solutions accumulate fewer chargeable minutes. Online support also avoids the cost of sending an engineer to your site. Your company saves additionally with indirect expenses by minimizing or avoiding network outages and related costs stemming from business discontinuity, upset clients, unproductive workers, and distracted executives.
Progent's billing model for remote support is structured to maximize the impact of your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are charged exclusively for the services that you receive. Unlike many remote service companies, Progent imposes no initialization fee or minimum payments. Progent's per-minute granularity and clean policy for pricing do away with situations where fast repairs somehow end up as large bills. Progent's penchant for disposing of technical issues efficiently results in your business conserving money.
Progent's Remote Technical Support Tools
Over time, Progent has refined an arsenal of customized tools and proven processes that promote the highest degree of efficiency for online help and repair for small and midsize business IT networks. Progent offers protected VPN support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN technology enables the experts of Progent's remote service group to access your computer system remotely without compromising corporate security.
Progent's proprietary technical support reporting system stores thorough histories describing all service that Progent's customers have received. Progent's staff consultants have access to the history of support rendered to each customer by every Progent consultant. This archive of problems and repairs is structured as an easily accessible support knowledge base that enables Progent's online technical engineers to share their knowledge with the whole team to ensure that the value of Progent's support grows daily. Progent's advanced certifications and close relationships with major industry leaders such as Cisco and Microsoft make available additional extensive technical databases and allow quick response from vendors' in-house support staff with the result that Progent's online service experts can determine optimal resolutions promptly.
Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's phone services in Cincinnati Ohio or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for network support, visit Immediate Emergency Support.
Phone-based Technical Support Services Available from Progent
Progent's remote support experts possess advanced credentials in an extensive set of technologies. This wide range of technical skills permits Progent's engineers to tackle practically any emergency that may occur in a small or midsize business information system. Certifications held by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), and Design Professional.
To support businesses with mixed-platform networks, Progent also offers the support of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Phone-based support services Offered by Progent to small businesses in Cincinnati include:
Additional Consulting Services Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X online consulting services address a wide array of computer technology including network architecture, email solutions, system and process security, UNIX and Windows integration, virtual server technologies for server hardware economization and simplified administration, and migration from legacy applications to the latest Windows or Linux-based solutions. Progent's team-oriented approach to solving network issues enables fast escalation, when required, to engineers with appropriate expertise to tackle complex scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX/Linux support engineers can provide urgent phone-based assistance for resolving problems within UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:
Major Linux variants for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the premier recognition for network professionals, and certifies a consultant's network technology knowledge at the expert level. Cisco CCIEs know how to deal with the most complex issues occurring in network planning, integration, administration, protection, and problem solving. Cisco CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing problems with Cisco IOS network administration utilities and developing alternate approaches or identifying program updates. Cisco qualified CCIEs are an exceptional cost-effectiveness since their depth of expertise allows them to find solutions for even the most difficult problems rapidly. In many instances, less experienced consultants can struggle for hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few service organizations make Cisco CCIEs available to support small and medium sized businesses. Progent offers fast telephone contact with a CCIE so you can get urgent support for severe network problems that are crippling business productivity but are not within the scope of your regular computer service resources. Progent's CCIE support experts can connect to your network using advanced on-line support technology in order to perform fast, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's popular selection of connectivity appliances including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.
Certified MS Windows Expertise
Progent's Microsoft-expert remote support professionals can deliver computer repair and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can help you with a broad range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint 2016 migration support,
SharePoint 2019 design and integration, Microsoft Teams integration, Microsoft Skype for Business migration consulting, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of online desktop services such as Windows 7 migration help, moving to 64-bit workstation software, configuring Microsoft Office 2010, and automating workstation deployment.
CISSP and ISSAP Certified Network Security Experts
Progent's accredited CISSP and ISSAP network security consultants offer a variety of security solutions that can bolster the protection of your UNIX/Linux, Sun Solaris, Mac or Windows environment against assaults or assist your company to recover quickly after a serious breach. Security consulting services offered by Progent cover in depth network security analysis using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; quick cleanup after malicious attacks; setting up firewalls; building secure techniques for off-site and mobile communication; defending your email infrastructure from viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting to help businesses of all sizes connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that combine on-premises IT assets along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has over two decades of experience providing high-level consulting expertise online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent offers the skills of seasoned online consulting professionals for special IT projects that small businesses often need. Billing charges for ongoing development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology enables clients to execute major projects within budget and on time. Progent's project-based online consulting services include:
How Your Cincinnati Ohio Company Can Contact Progent's Online Service Experts
Help Desk Services
Progent's Call Center programs for small companies with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk support services are a convenient solution for smaller organizations who lack the budget to build and maintain an internal Help Desk Call Center but who want fast response from a reliable Call Center with proficient phone support as well as the in-depth expertise to escalate complex trouble tickets to advanced engineers.
Progentís Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of veteran technical support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution based on the top professional services automation tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can support you in establishing an effective new Call Center or improving your established organization, identifying or customizing Help Desk application software to address the unique needs of your company, or providing occasional online staff to supplement your existing Call Center resources to handle demanding situations like software transitions, major upgrades, or installing brand new applications.
Progent's Help Desk team of seasoned network professionals gives your clients in Cincinnati Ohio rapid communication with an efficient network service resource with years of experience delivering telephone-based help and remote troubleshooting for computer environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center recognition as a crucial contributor to business productivity, and Progent's target is to solve instead of just track IT issues.
Applications Support: Education, Development, and Troubleshooting
Progent's Applications Consulting staff provides phone-based and in-depth consulting support and education in special business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, custom development, and training for familiar Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office Word, and Office Excel. To learn additional information concerning Progent's consulting, custom development, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Apple Mac professionals can support the creative facets of Mac environments by offering remote help support and training in graphics, sound, and motion video. Progent's support professionals can provide help in a range of Mac applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with special jobs such as scanning or digitizing audio or video or integrating an audio/video post production lab.
Online Network Monitoring Support
Progent can provide businesses in Cincinnati Ohio remote network monitoring support powered by Microsoft System Center Operations Manager network monitoring, enhanced by Progent for your business so that your IT maintenance is proactive and automated. By spotting looming problems before they expand into network outages, proactive monitoring can avoid inconvenient and expensive service breakdowns. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft networks, or environments that incorporate a mix of platforms.
To contact Progent about emergency online support with UNIX/Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
Cincinnati region Contact Information:
Progent offers consulting services and onsite technical support throughout Cincinnati and the surrounding metro areas.
Progent locations in Cincinnati region
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
|| 3960 Southeastern Avenue
Indianapolis, IN 46204
||Indianapolis Network Support Services
||Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
||Lexington-Fayette Network Support Services
||1229 S Shelby St
Louisville, KY 40203
||Louisville Network Support Services