Urgent Remote Support for Cincinnati Ohio UNIX or Linux NetworksFor small and midsize businesses in Cincinnati Ohio, Progent offers support for networks based on UNIX or Linux or for environments that include a combination of UNIX and Windows technology. Progent has delivered online troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for complex connectivity issues, as well as the services of CISA and CISM-certified security engineers to handle advanced security architecture and business continuity planning.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they are equipped with the practical experience and the sophisticated technology to resolve the majority of network problems quickly. This lowers immediate costs since service calls accumulate a smaller number of chargeable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your site. Your company saves additionally with indirect expenses by minimizing or eliminating system outages and related losses due to business discontinuity, disgruntled clients, idle workers, and distracted management.

Progent's pricing policy for online support is structured to stretch your network support investment. Progent bills by the minute for phone assistance, so you pay only for the support that you actually get. In contrast to many online service companies, Progent requires no initialization charge or minimum payments. Progent's per-minute billing unit and clean model for billing do away with scenarios where speedy. minor fixes somehow turn into major invoices. Progent's penchant for disposing of technical issues efficiently translates into your business saving money.

Progent's Remote Service Technologies
Over the years, Progent has fine tuned a collection of customized technologies and proven methodologies which allow the highest degree of efficiency for online help and troubleshooting for small business information networks. Progent offers safe Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN connectivity permits the engineers of Progent's online support team to interface to your company's system without breaching corporate security.

Progent's proprietary customer support database application maintains extensive documentation of all service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the history of support provided to each Progent customer by any Progent consultant. This history of anomalies and repairs is stored as an easily exploitable internal knowledge base that permits Progent's online technical professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's high-level accreditations and close associations with major technology companies including Cisco and Microsoft permit access to other massive technical databases and allow priority response from manufacturers' in-house engineering staff with the result that Progent's remote service specialists can come up with optimal resolutions in the least time.

Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone support in Cincinnati Ohio or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for IT help, visit Immediate Emergency Support.

Phone-based Technical Services Available from Progent
Progent's online support professionals have credentials in a comprehensive set of technologies. This broad scope of technical skills enables Progent's consultants to tackle almost any problem that may crop up in a small or midsize company information system. Certificates earned by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional, CCDA and CCDP.

To support customers with multi-platform environments, Progent also offers the support of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.

Online support services Offered by Progent to companies in Cincinnati include:

Additional Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for special IT projects that small companies frequently need. Progent's rates for longer-term consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these special fields of information technology enables customers to execute major initiatives economically and on schedule. Progent's project-based remote engineering solutions include:
  • Help Desk Call Center Services
    Progent's Call Center programs for small companies with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Standard Call Center support services are a convenient solution for smaller businesses who don't have the budget to support an internal Help Desk but who need quick response from an effective Call Center with proficient phone assistance as well as the technical depth to escalate the most challenging trouble tickets to advanced engineers.

    Progent's shared Help Desk services allow your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution based on the leading PSA platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Help Desk consulting expertise can aid you in creating an effective new Help Desk Call Center or improving your existing organization, selecting or modifying Help Desk Call Center application software to address the unique demands of your company, or providing occasional phone support personnel to supplement your existing Call Center resources to deal with high-demand scenarios such as software transitions, mass updates, or installing new applications.

    Progent's Call Center team of seasoned information technology consultants offers your clients in Cincinnati Ohio immediate contact with an effective network service resource with substantial background offering telephone-based help and online troubleshooting for networks powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk perception as a major enabler of business performance, and Progent's target is to fix rather than just record network issues.

  • Business Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group offers phone-based advanced consulting expertise and education in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and education for popular Microsoft business applications including CRM, Project, Microsoft Word, and Excel. To read more about Progent's consulting, custom development, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

    Progent's Mac experts can support the creative aspect of Mac computing by offering remote help services and training in imaging, audio, and motion video. Progent's support professionals offer assistance in a range of Apple Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific procedures such as scanning or digitizing audio/video or integrating an audio/video production facility.

    Remote Network and Server Monitoring Support
    Progent can provide companies in Cincinnati Ohio online network and server monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your environment so that your computer maintenance is proactive rather than reactive. By uncovering looming trouble spots before they grow into crashes, proactive monitoring can minimize stressful and costly information system failures. Progent can also utilize network monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or systems based on multiple operating systems.

How Your Cincinnati Ohio Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent online help with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.

Cincinnati region Contact Information:
Progent offers consulting services and onsite technical support throughout Cincinnati and the surrounding metro areas.

Onsite IT Consulting
Progent locations in Cincinnati region

City Address Phone Link
Cincinnati 250 East 5th Street, 15th Floor
Cincinnati, OH 45202
United States
(513) 808-9721 Cincinnati Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
United States
(614) 826-7776 Columbus Network Support Services
Dayton 301 W 1st St, Suite 200
Dayton, OH 45402
United States
(937) 519-4355 Dayton Network Support Services
Fort Wayne 921 E Dupont Rd
Fort Wayne, IN 46825
United States
(260) 264-4700 Fort Wayne Network Support Services
Indianapolis 3960 Southeastern Avenue
Indianapolis, IN 46204
United States
(317) 800-7667 Indianapolis Network Support Services
Lexington-Fayette Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
United States
(859) 475-0030 Lexington-Fayette Network Support Services
Louisville 1229 S Shelby St
Louisville, KY 40203
United States
(502) 287-0202 Louisville Network Support Services

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    Progent delivered a wireless networking environment that enabled a school to improve efficiency and avoid the ongoing costs of a dedicated link. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim wireless bridge is intended for connecting remote locations as far as 2.5 miles apart and can reach even greater ranges. This wireless alternative offered improved performance and reliability than simply amplifying the 802.11b network, and since it uses the 5.8Ghz band it provided protection against outside interference.

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  • Aironet 1500 Access Point Professionals
    Aironet Access Point Security Setup and Support

    Progent's certified wireless consultants can assist organizations of any size to design, implement, administer and repair Cisco Aironet wireless access point environments to achieve the performance, range, capacity, expandability, security and manageability needed for transparent access between Wi-Fi and wired networks. Progent offers efficient online and onsite consulting services for both legacy and new-generation 802.11ac Aironet wireless access points and Progent can assist your business plan and maintain wireless solutions that include indoor and outdoor Aironet access points.

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  • Windows 2003 Server Integration Services
    Windows 2003 Remote Technical Support

    The service background of Progent's certified Microsoft Windows Server 2003 consultants, with an average of more than 11 years of support in Microsoft integration, assures you success in identifying the version and configuration of Windows 2003 Server that matches best with your business goals. Progent can also assist you with planning, deploying, managing and supporting sophisticated information technology applications based on Windows Server, and can streamline your upgrade from Windows 2000 Server or Windows NT.

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  • Anti-Virus Design and Installation
    Postini Technical Support Services

    E-Mail Guard is Progent's affordable antispam and anti-virus service that offers small companies enterprise-quality defense from spam, viruses, DHA attacks, and other types of email-borne attacks on computer networks. E-Mail Guard is based on Postini's perimeter management technology, a comprehensive suite of web-based spam filtering and virus protection services that ward off email attacks before they are able to breech the corporate firewall. Perimeter Manager also allows administrators monitor and control their email systems, regardless of server platform, hardware technology, or data center location.

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  • Sales Office Consultant
    Immediate Computer Consultants Branch Location

    Years of experience delivering Microsoft expertise and Cisco technology consulting has enabled Progent to build an unmatched ability for serving branch offices that need IT service with the responsiveness common to with small firms but which includes effective client interaction, complete documentation, and compliance with enterprise IT standards. If your corporation maintains a remote office located anywhere in California or any area served by Progent's consultants, Progent can offer a broad range of onsite and remote network support services and network architecture expertise.

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