For small and midsize companies located in Cincinnati Ohio, Progent offers support for information systems based on UNIX or Linux or for environments that feature a mix of UNIX and Microsoft Windows platforms. Progent has delivered online support to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE network specialists for complex infrastructure problems, as well as the services of CISA and CISSP-certified security consultants to handle advanced security design and business continuity planning.
Progent's online technical support engineers represent exceptional value due to the fact that they are equipped with the real-world experience and the sophisticated tools to resolve the majority of information system issues quickly. Efficient support reduces direct expenses because service calls take up a smaller number of chargeable consulting minutes. Online support also eliminates the cost of sending an engineer to your location. Your organization saves additionally with indirect expenses by reducing or eliminating system outages and related costs due to business disruption, upset customers and vendors, unproductive workers, and distracted management.
Progent's billing model for remote support is structured to stretch your network support dollar. Progent bills per minute for phone consulting, so you are billed exclusively for the support that you receive. In contrast to many remote support firms, Progent requires no startup charge or minimum fees. Progent's per-minute granularity and simple model for billing save you from situations where quick fixes manage to turn into big invoices. Progent's skill at solving technical issues efficiently translates into your company conserving cash.
Progent's Online Service Tools
Over the years, Progent has fine tuned an arsenal of optimized technologies and field-tested methodologies that promote the maximum degree of efficiency for remote engineering help and repair for small business IT networks. Progent provides protected VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology allows the engineers of Progent's online support team to link to your company's system remotely without violating system security.
Progent's advanced customer support reporting system includes detailed documentation describing the service that Progent's clients have received. Progent's team engineers have the benefit of the history of all help delivered to each customer by any Progent consultant. This database of trouble tickets and responses is stored as a readily accessible internal database that permits Progent's online support engineers to share their experiences company-wide to make sure that the quality of Progent's technical support improves daily. Progent's advanced accreditations and working associations with major vendors including Cisco and Microsoft permit access to other massive technical knowledge bases and allow quick access to vendors' in-house product engineers with the result that Progent's online service experts are able to come up with the most efficient resolutions in the least time.
Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's remote services in Cincinnati Ohio or to find out additional information about Progent's phone support programs, call Progent at
Online Support Services Offered Progent
Progent's phone-based consulting engineers have credentials in an extensive array of technologies. This broad range of technical skills enables Progent's consultants to resolve practically any crisis that may crop up in a small company information system. Certificates held by Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, CCVP, and Design Associate.
To support businesses with multi-platform environments, Progent also offers access to consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Remote technical services provided by Progent to companies in Cincinnati include:
Progent's UNIX and Linux consultants can provide urgent phone-based assistance for analyzing problems affecting UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:
Progent in addition offers a full array of remote desktop support and troubleshooting services such as Microsoft Windows 11 migration support and designing and implementing Microsoft 365 cloud solutions for Windows desktops.
Progent's Help Desk Co-management services allow your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution built around the top PSA platform for managing service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk consulting services can support you in building an effective new Help Desk or improving your current one, selecting or enhancing Help Desk Call Center application software to handle the particular demands of your business, or providing temporary online staff to supplement your internal Call Center team during unusually busy scenarios such as software migrations, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center team of experienced information technology consultants gives your workers in Cincinnati Ohio rapid assistance from a large technical support group with years of background offering telephone-based support and online troubleshooting for IT systems powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk Call Center the reputation as a crucial driver of business productivity, and Progent's goal is to solve rather than just annotate technical problems.
Progent's Apple Mac experts can nurture the artistic aspect of Mac computing by offering remote help services and training in imaging, audio, and motion video. Progent's support professionals offer help in a variety of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also assist you with special jobs such as capturing or digitizing audio or video or integrating an audio/video production facility.
Online Network and Server Monitoring Services
Progent offers companies in Cincinnati Ohio online computer system monitoring support centered around MS Operations Manager IT infrastructure monitoring, customized by Progent to suit your environment so your network support is proactive and automated. By spotting possible issues before they grow into network outages, remote monitoring can ward off inconvenient and expensive service failures. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or systems that incorporate multiple platforms.
Cincinnati region Contact Information:
Progent offers consulting services and onsite technical support throughout Cincinnati and the surrounding metro areas.
City | Address | Phone | Link |
Cincinnati | 250 East 5th Street, 15th Floor Cincinnati, OH 45202 United States |
(513) 808-9721 | Cincinnati Network Support Services |
Columbus | 20 S 3rd St, Suite 210 Columbus, OH 43215 United States |
(614) 826-7776 | Columbus Network Support Services |
Dayton | 301 W 1st St, Suite 200 Dayton, OH 45402 United States |
(937) 519-4355 | Dayton Network Support Services |
Fort Wayne | 921 E Dupont Rd Fort Wayne, IN 46825 United States |
(260) 264-4700 | Fort Wayne Network Support Services |
Indianapolis | 3960 Southeastern Avenue Indianapolis, IN 46204 United States |
(317) 800-7667 | Indianapolis Network Support Services |
Lexington-Fayette | Lexington Main Street Suites, 710 E. Main Street Lexington, KY 40502 United States |
(859) 475-0030 | Lexington-Fayette Network Support Services |
Louisville | 1229 S Shelby St Louisville, KY 40203 United States |
(502) 287-0202 | Louisville Network Support Services |