Fast Remote Consulting for Cincinnati Ohio UNIX, Linux, or Sun Solaris NetworksFor small and midsize businesses in Cincinnati Ohio, Progent provides technical support for computer systems powered by UNIX or Linux or for environments that include a mix of UNIX-family systems and Microsoft technology. Progent has delivered remote support to companies in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for complex infrastructure issues, plus the services of CISA and CISSP-accredited security consultants to handle advanced security design and business continuity preparedness.

Progent's online technical support services represent excellent leverage because they have the real-world experience and the advanced technology to solve most information system problems quickly. Efficient support reduces direct expenses since solutions take up a smaller number of billable minutes. Remote help also eliminates the cost of dispatching an engineer to your site. Your company saves additionally in indirect expenses by minimizing or avoiding network outages and related costs stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused management.

Progent's pricing policy for remote help is designed to maximize the impact of your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you owe only for the services that you actually get. Unlike many remote support companies, Progent requires no startup surcharge or minimum payments. Progent's one-minute billing unit and clean policy for pricing eliminate scenarios where quick repairs somehow turn into big invoices. Progent's penchant for handling problems quickly translates into your business saving cash.

Progent's Remote Support Tools
Through years of experience, Progent has refined an array of optimized tools and proven methodologies which permit the maximum level of efficiency for remote engineering help and troubleshooting for small and midsize business IT systems. Progent offers safe Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology allows the consultants of Progent's Technical Response Center to communicate with your company's system without compromising network security.

Progent's highly evolved customer support database application keeps thorough histories describing all service that Progent's customers have been provided. Progent's staff service personnel have access to the specifics of services rendered to each customer by any consultant. This history of anomalies and responses is structured as an easily accessible internal database that permits Progent's online support engineers to communicate their experiences with the whole team to make sure that the value of Progent's support improves daily. Progent's advanced accreditations and close relationships with important technology companies such as Cisco and Microsoft make available other massive support databases and permit quick response from manufacturers' in-house engineering staff with the result that Progent's remote consulting experts are able to come up with the best resolutions quickly.

Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone services in Cincinnati Ohio or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for network help, go to Immediate Emergency Support.

Remote Technical Support Services Provided by Progent
Progent's online consulting professionals have credentials in an extensive set of technologies. This wide range of IT skills permits Progent's consultants to handle almost any emergency likely to take place in a small or midsize company network. Certifications awarded to Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.

To support customers with multi-platform networks, Progent also offers the skills of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.

Remote technical support services available from Progent to clients in Cincinnati include:

  • UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services cover a wide spectrum of information technology such as network infrastructure, email solutions, system and operational security, UNIX and Windows integration, VMware products for server hardware consolidation and easy management, and transitioning from older applications to current MS Windows or Linux solutions. Progent's group-oriented approach to resolving network problems enables fast escalation, when required, to consultants with appropriate expertise to handle challenging situations. This accelerates solutions of critical problems, reduces lost productivity, and cuts support costs.

    Progent's UNIX/Linux support engineers can provide urgent online assistance for analyzing problems within UNIX/Linux systems based on leading versions of UNIX including:

    • macOS and OS X
    • Sun Solaris
    • IBM AIX Open UNIX
    • HP-UX (Hewlett Packard UNIX)
    • BSD
    • SCO
    • SGI/Irix
    Major Linux platforms for which Progent offers expertise include:
    • RedHat Linux
    • SUSE Linux
    • Debian-GNU
    • Slackware

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
    Cisco Infrastructure Engineers for Cincinnati OhioThe Cisco CCIE credential is the premier accreditation for networking engineers, and indicates a person's networking skills at the master level. Cisco qualified CCIEs know how to resolve even the most intractable problems surrounding network infrastructure planning, installation, administration, security, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's in-house product support engineers in isolating problems with IOS network management utilities and developing workarounds or locating software updates. Cisco CCIEs are an exceptional cost-effectiveness since their depth of expertise allows them to find solutions for the most difficult problems quickly. In typical instances, less seasoned consultants can wrestle for many hours or days with identical problems that a Cisco CCIE can dispose of in a few minutes. Few consulting providers make Cisco-qualified CCIEs available to assist small and medium sized businesses. Progent can provide quick phone contact with a Cisco authorized CCIE so you can get immediate support for severe network problems that are impacting worker efficiency but are outside the comfort zone of your regular computer support personnel. Progent's Cisco CCIE engineers can communicate with your network using advanced on-line support tools to provide efficient, safe, and affordable analysis and repair. Progent's CCIEs can provide assistance with the entire range of Cisco's industry-leading selection of networking appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network products.

  • Certified Microsoft Windows Experts
    Windows Experts for Cincinnati OhioProgent's Microsoft-premier remote service experts can provide network problem solving and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help you with a broad variety of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange Server 2019 integration, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration, Microsoft Exchange 2010 monitoring and support, SharePoint Server 2016 migration support, SharePoint Server 2019 planning and integration, Microsoft Teams migration expertise, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server planning, SBS Server consulting, and Windows Essentials migration and cloud integration.

    Progent also offers a broad array of online PC desktop consulting and support services including Windows 7 migration support, preparing for to 64-bit desktop software, configuring Office 2010, and automating PC desktop image creation.

  • CISSP, ISSAP, and CISM Certified System Security Specialists
    CISSP Premier System Security Consultants for Cincinnati OhioProgent's accredited CISM and CISSP security engineers offer a range of security solutions to strengthen the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or assist you to clean up rapidly after a serious penetration. Security consulting services offered by Progent cover thorough security audits using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast recuperation from malicious attacks; installing firewalls; establishing secure architectures for off-site and mobile access; guarding your email system from spam and DHA attacks; and setting up 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert remote consulting services to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that seamlessly combine local IT assets as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud migration services such as Microsoft 365 integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background delivering high-level consulting support remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for contract projects that small companies often need. Billing rates for ongoing consulting projects are set according to the qualifications of the consultants involved. Progent's background in these special areas of computer technology enables customers to execute major projects economically and on time. Progent's special remote engineering solutions include:
  • Help Desk Expertise
    Progent's Help Desk Call Center programs for small companies with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk services are a convenient solution for small companies who don't have the budget to assemble and manage an in-house Call Center but who require fast response from a dependable Help Desk Call Center with professional telephone assistance plus the available expertise to escalate the most challenging tasks to advanced engineers.

    Progentís Help Desk Co-management services allow your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution built around the top professional services automation (PSA) platform for managing service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center consulting support can assist you in building an efficient new Help Desk Call Center or improving your current organization, evaluating or modifying Help Desk Call Center software products to handle the special needs of your business, or providing temporary phone support staff to reinforce your in-house Help Desk group to handle unusually busy scenarios like software migrations, major updates, or rolling out new business software.

    Progent's Help Desk Call Center team of experienced information technology professionals provides your workers in Cincinnati Ohio quick contact with a dependable technical support group with years of experience delivering phone support and online troubleshooting for IT systems that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk perception as a solid contributor to company success, and Progent's goal is to fix and not simply annotate IT issues.

  • Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Experts Team provides phone-based advanced engineering expertise and education in specific business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and education for familiar Microsoft applications including CRM, Microsoft Project, MS Word, and Microsoft Excel. To read additional information on Progent's consulting, custom programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.

    Progent's Apple Mac professionals can promote the creative aspect of Mac systems by providing phone-based help support and education in imaging, audio, and video. Progent's support professionals offer help in a range of Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific procedures like scanning or digitizing audio or video or integrating an audio/video production facility.

    Online Network and Server Monitoring Services
    Progent offers companies in Cincinnati Ohio online network and server monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your business so that your network maintenance is proactive and automated. By spotting potential trouble spots before they expand into crashes, system monitoring can avoid inconvenient and expensive service crises. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments based on multiple operating systems.

How Your Cincinnati Ohio Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent.

Cincinnati region Contact Information:
Progent offers consulting services and onsite technical support throughout Cincinnati and the surrounding metro areas.

Onsite IT Consulting
Progent locations in Cincinnati region

City Address Phone Link
Cincinnati 250 East 5th Street, 15th Floor
Cincinnati, OH 45202
United States
(513) 808-9721 Cincinnati Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
United States
(614) 826-7776 Columbus Network Support Services
Dayton 301 W 1st St, Suite 200
Dayton, OH 45402
United States
(937) 519-4355 Dayton Network Support Services
Fort Wayne 921 E Dupont Rd
Fort Wayne, IN 46825
United States
(260) 264-4700 Fort Wayne Network Support Services
Indianapolis 3960 Southeastern Avenue
Indianapolis, IN 46204
United States
(317) 800-7667 Indianapolis Network Support Services
Lexington-Fayette Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
United States
(859) 475-0030 Lexington-Fayette Network Support Services
Louisville 1229 S Shelby St
Louisville, KY 40203
United States
(502) 287-0202 Louisville Network Support Services




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    Progent's certified professionals can help you to evaluate the business value of Windows Server 2012 R2 for your company, develop pilot systems and rollout strategies, tune your network infrastructure for local, multi-site, cloud-based, and hybrid environments, educate your IT support team, create an enterprise-wide security strategy, streamline network management, help with application development, and build and validate a DR/BC plan.

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    Progent offers affordable online consulting to assist companies to access Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can help your IT team with every phase of Amazon AWS migration and troubleshooting including needs analysis, readiness evaluation, architectural design and review, pilot testing, deployment, administration, performance optimization, software license management, disaster recovery mechanisms, and security strategies.

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    Progentís Co-managed Help Desk service makes it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on ConnectWise Manage, the leading shared PSA platform for managing end-user service requests, ticketing, ownership, status tracking, and metrics.

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    System Center 2016 Operations Manager is designed to promote consistent performance and dependable availability for critical workloads by offering centralized, cross-platform monitoring of IT infrastructure installed throughout on-premises datacenters and private and public clouds. Progent's consulting group offers advanced remote and onsite support to help businesses of any size to design, implement, optimize, update and repair Operations Manager 2016 solutions. Progent can assist your company to migrate to SCOM 2016 from earlier versions of Operations Manager or from other IT infrastructure monitoring products, or integrate multiple monitoring tools into a cohesive IT management solution. Progent can also show you how to extend your Operations Manager 2016 environment to include resources based in public clouds including Microsoft Azure and Amazon AWS.

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    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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  • 24 Hour Online Technical Support Exchange 2013 Compliance
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    Exchange Server 2013 includes significant improvements to the capabilities of its predecessor Microsoft Exchange Server 2010 and introduces powerful innovations plus a redesigned architecture. These improvements favorably impact key facets of IT including ease of administration, high availability (HA), security and compliance, operational costs, teamwork, expandability, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consultants can assist your organization to evaluate the possible advantages of migrating to Microsoft Exchange Server 2013, create a cost-effective test and deployment strategy, and educate your IT team to manage your Microsoft Exchange 2013 solution. Progent also offers affordable remote consulting and management for Microsoft Exchange 2013.

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    The current Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services offer significantly more performance than Cisco's legacy firewalls and have replaced the ASA 5500 and PIX 500 security appliances for all new deployments. Progent's Cisco-certified CCIE network experts can assist your company to maintain your legacy PIX or ASA 5500 firewalls and upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to plan, deploy, optimize, administer and troubleshoot firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services.

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    Progent offers onsite education designed for individuals who want to broaden their understanding of the macOS and OS X platform, Mac computers, or Mac office productivity applications including Word, Excel, and Outlook for Mac. Progent also can provide specialized group or one-on-one webinar training for Mac application software.

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    Progent's Microsoft and Cisco premier computer engineers can provide advanced support for a broad range of technologies and can deliver that expertise remotely nationwide or in person in major cities throughout the United States and anywhere in . Progent offers remote help for information systems powered by Microsoft Windows, UNIX, Linux, Solaris, or Apple ac, or for systems that include a combination of Microsoft Windows and UNIX/Linux platforms. Progent also offers the expertise of Cisco CCIE infrastructure specialists for complex connectivity problems, plus the support of CISSP-qualified security engineers to assist with high-level security design and problem solving. Progent has delivered remote troubleshooting to businesses in every state in the U.S.

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    Progent can help small and mid-size businesses to configure endpoint device security protection systems and provide mitigation expertise for remote workers.

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  • Consultant Services Barracuda Cloud Backup
    Barracuda Backup with Exchange Specialists

    Barracuda Backup is an affordable, subscription-based backup and disaster recovery service for small and mid-size businesses. A Barracuda Backup solution can incorporate a custom-designed physical appliance manufactured by Barracuda or a software-based appliance with similar functionality but which utilizes your own storage hardware. Barracuda Backup protects critical business data generated on-premises, at one or multiple remote sites, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants can provide a wide range of consulting services to assist you to design, configure, manage and repair a backup and disaster recovery solution built on Barracuda Backup.

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