Urgent Online Technical Support for Cincinnati Ohio UNIX, Linux, or Solaris NetworksFor small businesses located in Cincinnati Ohio, Progent provides technical support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Windows platforms. Progent has provided online support to businesses in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for complex connectivity issues, plus the services of CISSP and CISM-certified security engineers to handle advanced security design and business continuity preparedness.

Progent's remote technical support engineers represent exceptional value because they are equipped with the real-world experience and the sophisticated tools to resolve the majority of information system problems rapidly. Efficient support reduces direct expenses since service calls require a smaller number of billable consulting minutes. Online help also avoids the expense of dispatching a consultant to your office. Your organization saves even more with incidental expenses by reducing or eliminating network outages and associated losses due to business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives.

Progent's pricing policy for remote support is structured to get the most out of your IT service investment. Progent charges per minute for phone consulting, so you are charged just for the support that you actually get. In contrast to typical online service companies, Progent imposes no startup charge or minimum payments. Progent's one-minute billing unit and clean policy for billing save you from situations where speedy. minor repairs somehow turn into big bills. Progent's skill at dealing with problems quickly results in your company spending less money.

Progent's Online Technical Support Technologies
Over time, Progent has fine tuned a collection of customized tools and field-tested processes which promote the maximum level of efficiency for remote consulting and troubleshooting for small company information networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN technology permits the staff of Progent's Technical Response Center to interface to your company's network remotely without compromising corporate security.

Progent's advanced customer support database system includes extensive documentation of all service that Progent's customers have received. Progent's authorized engineers have the benefit of the records of assistance provided to each Progent customer by every Progent engineer. This archive of anomalies and fixes is stored as a conveniently retrievable internal knowledge base that allows Progent's online technical experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's advanced certifications and working associations with important vendors including Cisco and Microsoft make available other massive technical databases and permit priority response from vendors' in-house product engineers with the result that Progent's remote consulting specialists are able to arrive at optimal solutions in the least time.

Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote support in Cincinnati Ohio or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for network help, go to Immediate Urgent Support.

Online Support Services Offered Progent
Progent's remote support professionals possess certified skills in an extensive set of technologies. This broad range of capability permits Progent's consultants to address virtually any crisis that may crop up in a small business information system. Credentials earned by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, CCDA and CCDP.

To provide assistance to clients with multi-platform environments, Progent also provides the skills of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.

Online technical support services provided by Progent to small businesses in Cincinnati include:

  • UNIX, Linux, Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a wide spectrum of information technology such as network architecture, email solutions, system and process security, UNIX and Windows integration, VMware products for server economization and easy management, and migration from legacy applications to the latest Windows or Linux environments. Progent's team-oriented methodology for resolving technical problems enables fast escalation, when required, to consultants with task-relevant expertise to handle complex scenarios. This expedites solutions of critical problems, minimizes lost productivity, and cuts support costs.

    Progent's UNIX/Linux support engineers can provide emergency remote help for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:

    • macOS and OS X
    • Sun Solaris
    • IBM AIX
    • HP-UX
    • BSD
    • SCO UNIX
    • Silicon Graphics IRIX
    Major Linux versions for which Progent can provide expert support include:
    • RedHat
    • SUSE
    • Debian-GNU
    • Slackware

  • Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
    Cisco CCIE Consultants for Cincinnati OhioThe Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for networking engineers, and indicates a person's network technology knowledge at the master level. Cisco CCIEs can handle the most difficult problems encountered in network planning, deployment, maintenance, protection, and problem solving. CCIEs operate closely with Cisco's in-house support staff in isolating problems with Cisco IOS network management tools and coming up with workarounds or locating program updates. Cisco qualified CCIEs offer exceptional cost-effectiveness since their broad expertise enables them to find solutions for the most intractable problems quickly. In common cases, less experienced service providers can wrestle for many hours or days with identical problems that a CCIE can dispose of in minutes. Few consulting providers make Cisco CCIEs accessible to help small and medium sized businesses. Progent can provide quick phone contact with a Cisco-qualified CCIE so you can receive immediate support for complex network infrastructure issues that are lowering worker efficiency but are outside the comfort zone of your regular computer support resources. Progent's Cisco-qualified CCIE support experts can communicate with your network by means of the latest remote troubleshooting tools in order to provide efficient, secure, and affordable diagnosis and remediation. Progent's CCIEs offer assistance with the entire range of Cisco's industry-leading selection of connectivity products including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network products.

  • Certified MS Windows Experts
    MS Windows Expertise for Cincinnati OhioProgent's Microsoft-expert remote service professionals can provide computer repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the expertise of consulting engineers who can assist you with a broad range of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange 2019 deployment, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 monitoring and support, SharePoint 2016 migration expertise, SharePoint 2019 design and configuration, Microsoft Teams consulting, Microsoft Skype for Business Server migration support, Lync Server management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server training, Small Business Server 2011 support, and Windows Essentials cloud integration.

    Progent also offers a full array of online PC desktop services such as Windows 7 integration, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining workstation deployment.

  • CISSP and ISSAP Premier System Security Experts
    CISSP Certified System Security Consultants for Cincinnati OhioProgent's certified CISSP, ISSAP, and CISM network security consultants can provide a range of security services that can enhance the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against attacks or assist your company to clean up quickly following a damaging breach. Security solutions offered by Progent include: in depth network security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; quick recovery from malicious attacks; setting up firewalls; building safe techniques for remote and mobile access; defending your messaging infrastructure against viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert online support to help organizations of any size connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist your IT team to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that utilize on-premises IT assets as well as cloud services. To help you to integrate public cloud services with networks, Progent offers a range of cloud migration services that include Microsoft 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special IT projects that small businesses frequently request. Billing charges for longer-term development or consulting tasks are set according to the qualifications of the engineers required. Progent's background in these important areas of computer technology allows customers to execute critical projects economically and on schedule. Progent's project-based online consulting services include:
  • Call Center Services
    Progent's Call Center programs for small and midsize businesses with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Call Center services are a convenient solution for small businesses who lack the money or time to assemble and manage an internal Call Center but who require fast access to an effective Help Desk Call Center with professional phone support plus the in-depth expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progent's Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution built around the leading PSA platform for managing end-user service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Call Center consulting support can aid you in building an effective new Help Desk or revamping your established organization, evaluating or modifying Call Center software to meet the special needs of your company, or providing occasional phone support personnel to reinforce your existing Call Center team to deal with unusually busy scenarios like software migrations, major upgrades, or installing brand new applications.

    Progent's Help Desk staff of experienced network consultants gives your workers in Cincinnati Ohio rapid access to a dependable support resource with substantial experience providing telephone-based consulting and remote troubleshooting for IT systems that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center recognition as a crucial driver of company efficiency, and Progent's aim is to fix and not simply report technical issues.

  • Business Applications Support: Education, Customization, and Integration
    Progent's Applications Experts Group can supply phone-based advanced engineering expertise and training in special application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and training for familiar Microsoft applications such as Microsoft CRM, MS Project, MS Word, and MS Excel. For more information on Progent's consulting, custom development, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.

    Progent's Apple Mac professionals can promote the creative components of Mac environments by delivering remote help services and education in imaging, sound, and motion video. Progent's support professionals offer help in a variety of Macintosh programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common projects like capturing or digitizing audio/video or putting together an audio/video production lab.

    Remote Network Monitoring Services
    Progent offers businesses in Cincinnati Ohio remote computer system monitoring support powered by MS Operations Manager network monitoring, enhanced by Progent to suit your business so that your network maintenance is proactive and automated. By uncovering emerging issues before they grow into network outages, proactive monitoring can head off disruptive and costly network crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft networks, or systems based on multiple OS platforms.

How Your Cincinnati Ohio Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency phone-based assistance with UNIX/Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or see Contact Progent.

Cincinnati region Contact Information:
Progent offers consulting services and onsite technical support throughout Cincinnati and the surrounding metro areas.

Onsite IT Consulting
Progent locations in Cincinnati region

City Address Phone Link
Cincinnati 250 East 5th Street, 15th Floor
Cincinnati, OH 45202
United States
(513) 808-9721 Cincinnati Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
United States
(614) 826-7776 Columbus Network Support Services
Dayton 301 W 1st St, Suite 200
Dayton, OH 45402
United States
(937) 519-4355 Dayton Network Support Services
Fort Wayne 921 E Dupont Rd
Fort Wayne, IN 46825
United States
(260) 264-4700 Fort Wayne Network Support Services
Indianapolis 3960 Southeastern Avenue
Indianapolis, IN 46204
United States
(317) 800-7667 Indianapolis Network Support Services
Lexington-Fayette Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
United States
(859) 475-0030 Lexington-Fayette Network Support Services
Louisville 1229 S Shelby St
Louisville, KY 40203
United States
(502) 287-0202 Louisville Network Support Services




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