UNIX, Linux, Solaris, and Apple Mac OS X Remote Support for

For small businesses located in Cincinnati Ohio, Progent offers support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Windows technology. Progent has delivered online troubleshooting to companies in every state in the United States. (See Progent's client testimonials). In addition, Progent can furnish the consultation CCIE-qualified engineers for challenging connectivity issues, plus the services of CISSP-accredited security engineers to help with advanced security design and business continuity preparedness.

Progent's online support engineers represent exceptional value due to the fact that they are equipped with the practical experience and the sophisticated tools to resolve most network issues quickly. Efficient support lowers immediate costs since service calls accumulate fewer chargeable minutes. Remote help also avoids the expense of dispatching a consultant to your office. Your company saves additionally in incidental expenses by minimizing or eliminating network outages and associated costs stemming from business discontinuity, upset clients, idle workers, and distracted management.

Progent's pricing policy for online help is structured to get the most out of your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you pay just for the support that you receive. Unlike many online service companies, Progent imposes no initialization fee or minimum payments. Progent's one-minute granularity and simple policy for billing avoid situations where quick fixes somehow end up as substantial tabs. Progent's penchant for handling problems quickly translates into your company saving cash.

Progent's Online Technical Support Tools
Through years of experience, Progent has fine tuned a collection of customized technologies and field-proven methodologies that permit the maximum degree of efficiency for online help and troubleshooting for small business information systems. Progent offers protected VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN access allows the staff of Progent's remote service group to access your system remotely without breaching corporate security.

Progent's proprietary service database system stores extensive histories of the service that Progent's customers have been provided. Progent's authorized service personnel have access to the history of assistance delivered to every Progent customer by any consultant. This history of anomalies and responses is organized as an easily retrievable internal knowledge base that permits Progent's remote support experts to communicate their experiences company-wide to ensure that the value of Progent's support grows over time. Progent's advanced certifications and working relationships with major industry leaders including Cisco and Microsoft permit access to additional massive technical databases and permit priority response from manufacturers' internal support staff so Progent's online consulting experts are able to arrive at the most efficient resolutions in the least time.

Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's phone services in Cincinnati Ohio or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Urgent Support.

Remote Support Services Available from Progent
Progent's online consulting professionals possess advanced credentials in an extensive array of disciplines. This breadth of technical skills enables Progent's engineers to resolve almost any problem likely to take place in a small or midsize company network. Certificates earned by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional, and Design Professional.

To provide assistance to customers with mixed-OS networks, Progent also offers the support of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Online services provided by Progent to small businesses in Cincinnati include:

• UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services cover a broad range of computer technology such as network architecture, email solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware consolidation and simplified management, and migration from older applications to current Windows or Linux-based solutions. Progent's group-oriented approach to solving network issues promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle challenging situations. This accelerates solutions of urgent problems, reduces network downtime, and lowers service costs.

  Progent's UNIX and Linux support engineers can provide emergency remote assistance for resolving anomalies within UNIX, Linux, or Solaris systems based on popular variants of UNIX including:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX Operating System
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO
  • Silicon Graphics IRIX
  Important Linux variants for which Progent can provide expert support include:
  • RedHat
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware

• Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure consultants, and validates a person's networking skills at the master level. Cisco CCIEs can deal with the most intractable issues surrounding network design, deployment, administration, security, and repair. Cisco CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS network management utilities and coming up with workarounds or identifying program patches. CCIEs offer exceptional value because their deep experience allows them to fix the most intractable problems quickly. In common instances, less qualified service providers can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes. Few consulting organizations make Cisco CCIEs available to assist small and mid-size companies. Progent can provide quick telephone contact with a Cisco-qualified CCIE so your company can get urgent support for severe network infrastructure issues that are lowering worker efficiency but are not within the experience of your local IT maintenance group or consultant. Progent's Cisco CCIE support experts can tie into your network via advanced remote support technology to perform fast, secure, and affordable analysis and remediation. Progent's Cisco CCIEs offer consulting for the complete line of Cisco's top-selling selection of infrastructure devices including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst family switches, plus VPN products.

• Authorized Microsoft Windows Support
  Progent's Microsoft-expert remote support experts can deliver computer troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Partner and can provide your business the assistance of support professionals who can help you with a wide variety of technology support services including Microsoft Windows Server 2022 solution design and migration support, Microsoft Windows Server 2019 expertise, Microsoft Windows Server 2016 migration and hybrid cloud solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 migration (help, assistance, Microsoft Exchange Server 2019 planning and configuration, MS Exchange 2016 Server migration, Exchange 2013 consulting, Microsoft Exchange Server 2010 maintenance, SharePoint 2016 migration expertise, SharePoint 2019 design and deployment, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server integration and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server and Server Online planning, Small Business Server support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition can deliver a broad range of remote desktop support including Windows 11 migration help and planning and deploying Microsoft 365 cloud environments for Windows desktops.

• CISSP and ISSAP Certified Network Security Engineers
  Progent's certified CISM and CISSP network security engineers can provide a range of security services to bolster the defenses of your UNIX/Linux, Solaris, Mac or Windows network against assaults or assist your business to recover quickly after a serious breach. Security support services available from Progent include: thorough network security evaluation utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; fast recovery from virus and worm assaults; configuring firewalls; building secure techniques for remote and mobile communication; guarding your email infrastructure from viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.

• Hybrid Cloud Solutions
  Progent can provide advanced remote consulting support to help businesses of any size connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that combine on-premises IT assets along with cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Microsoft 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of background providing high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.

• Call Center Services
  Progent's Help Desk programs for small and midsize businesses with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center services are ideal for small companies who don't have the resources to support an internal Call Center but who want quick access to a reliable Call Center with proficient phone support plus the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.

  Progent's Co-managed Help Desk services allow your business to share the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation tool for managing end-user service requests, ticketing, responsibility, status tracking, and reporting.

  Progent's Help Desk consulting services can guide you in building an efficient new Help Desk Call Center or improving your current one, evaluating or customizing Help Desk software products to address the particular requirements of your corporation, or adding occasional phone support personnel to supplement your in-house Help Desk Call Center resources to handle demanding events such as software migrations, mass updates, or rolling out new applications.

  Progent's Help Desk Call Center team of veteran information technology consultants provides your computer users in Cincinnati Ohio rapid contact with a large support resource with substantial experience providing telephone-based help and remote diagnostics for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center the reputation as a significant contributor to company efficiency, and Progent's intent is to fix instead of simply record network problems.

• Business Applications Services: Training, Customization, and Problem Solving
  Progent's Applications Consulting staff offers online advanced engineering expertise and training in key application fields such as ERP, MRP, accounting system customization, and CRM. Progent also can provide expertise, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Word, and MS Office Excel. To learn more information concerning Progent's consulting, custom development, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.

  Progent's Mac consultants can promote the imaginative facets of Macintosh computing by providing remote consulting services and education in imaging, sound, and motion video. Progent's support professionals can provide expertise in a range of Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special projects such as capturing or digitizing audio or video or configuring an audio/video production studio.

  Remote Network Monitoring Services
  Progent offers companies in Cincinnati Ohio online network monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent for your environment so that your computer support is proactive and automated. By spotting emerging issues before they cause crashes, automated monitoring can minimize disruptive and expensive service crises. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or networks that incorporate multiple OS platforms.

Cincinnati region Contact Information:
Progent offers consulting services and onsite technical support throughout Cincinnati and the surrounding metro areas.