UNIX and Linux Phone-based Support for

For small and midsize companies located in Cincinnati Ohio, Progent offers support for information systems based on UNIX or Linux or for environments that feature a mix of UNIX and Microsoft Windows platforms. Progent has delivered online support to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE network specialists for complex infrastructure problems, as well as the services of CISA and CISSP-certified security consultants to handle advanced security design and business continuity planning.

Progent's online technical support engineers represent exceptional value due to the fact that they are equipped with the real-world experience and the sophisticated tools to resolve the majority of information system issues quickly. Efficient support reduces direct expenses because service calls take up a smaller number of chargeable consulting minutes. Online support also eliminates the cost of sending an engineer to your location. Your organization saves additionally with indirect expenses by reducing or eliminating system outages and related costs due to business disruption, upset customers and vendors, unproductive workers, and distracted management.

Progent's billing model for remote support is structured to stretch your network support dollar. Progent bills per minute for phone consulting, so you are billed exclusively for the support that you receive. In contrast to many remote support firms, Progent requires no startup charge or minimum fees. Progent's per-minute granularity and simple model for billing save you from situations where quick fixes manage to turn into big invoices. Progent's skill at solving technical issues efficiently translates into your company conserving cash.

Progent's Online Service Tools
Over the years, Progent has fine tuned an arsenal of optimized technologies and field-tested methodologies that promote the maximum degree of efficiency for remote engineering help and repair for small business IT networks. Progent provides protected VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology allows the engineers of Progent's online support team to link to your company's system remotely without violating system security.

Progent's advanced customer support reporting system includes detailed documentation describing the service that Progent's clients have received. Progent's team engineers have the benefit of the history of all help delivered to each customer by any Progent consultant. This database of trouble tickets and responses is stored as a readily accessible internal database that permits Progent's online support engineers to share their experiences company-wide to make sure that the quality of Progent's technical support improves daily. Progent's advanced accreditations and working associations with major vendors including Cisco and Microsoft permit access to other massive technical knowledge bases and allow quick access to vendors' in-house product engineers with the result that Progent's online service experts are able to come up with the most efficient resolutions in the least time.

Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's remote services in Cincinnati Ohio or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for IT help, go to Immediate Urgent Support.

Online Support Services Offered Progent
Progent's phone-based consulting engineers have credentials in an extensive array of technologies. This broad range of technical skills enables Progent's consultants to resolve practically any crisis that may crop up in a small company information system. Certificates held by Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, CCVP, and Design Associate.

To support businesses with multi-platform environments, Progent also offers access to consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Remote technical services provided by Progent to companies in Cincinnati include:

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online consulting services cover a wide array of information technology such as network infrastructure, email solutions, system and process security, UNIX and Microsoft Windows coexistence, VMware products for server economization and easy administration, and transitioning from legacy applications to current Windows or Linux-based solutions. Progent's team-oriented methodology for resolving technical problems promotes fast escalation, when required, to engineers with appropriate experience to tackle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers service expense.

  Progent's UNIX and Linux consultants can provide urgent phone-based assistance for analyzing problems affecting UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX
  Important Linux variants for which Progent offers expertise include:
  • RedHat Linux
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco CCIE for High-level Network Problem Solving
  The Cisco Certified Internetwork Expert credential is the top accreditation for networking professionals, and indicates a consultant's technical knowledge at the expert level. CCIEs can handle the most difficult issues encountered in network design, installation, maintenance, security, and problem solving. Cisco CCIEs can cooperate closely with Cisco's internal engineers in isolating problems with Cisco IOS network management utilities and coming up with alternate approaches or locating software updates. CCIEs provide excellent cost-effectiveness since their depth of experience permits them to solve even the most complex problems quickly. In common cases, less qualified service providers can struggle for hours or days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Few consulting organizations make Cisco CCIEs accessible to help small and medium sized companies. Progent can provide fast phone access to a Cisco-qualified CCIE so your company can receive immediate support for complex network problems that are hurting business productivity but are not within the comfort zone of your regular network service group or consultant. Progent's CCIE engineers can tie into your network by means of the latest remote support tools to perform quick, safe, and affordable analysis and remediation. Progent's CCIEs offer consulting for the complete line of Cisco's top-selling selection of infrastructure devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) products.

• Certified Windows Experts
  Progent's Microsoft-expert online support experts can provide computer troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the expertise of consulting professionals who can assist you with a wide variety of technology support including Microsoft Windows Server 2022 solution design and migration support, Microsoft Windows Server 2019 expertise, Windows Server 2016 migration support and cloud integration consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 migration (help, assistance, Microsoft Exchange 2019 Server deployment, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 monitoring and support, SharePoint 2016 migration and hybrid integration consulting, SharePoint Server 2019 planning and integration, Microsoft Teams consulting, Microsoft Skype for Business Server migration support, Microsoft Lync Server integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server planning, SBS Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition offers a full array of remote desktop support and troubleshooting services such as Microsoft Windows 11 migration support and designing and implementing Microsoft 365 cloud solutions for Windows desktops.

• CISSP, ISSAP, and CISM Certified Network Security Specialists
  Progent's accredited CISSP, ISSAP, and CISM security consultants offer a variety of security solutions to improve the immunity of your UNIX/Linux, Solaris, Mac or Windows network against attacks or assist you to clean up quickly after a damaging penetration. Security support services offered by Progent cover thorough network security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid cleanup after malicious attacks; installing firewalls; designing safe mechanisms for off-site and mobile access; securing your email infrastructure against spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent offers expert online support services to help companies of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that seamlessly combine on-premises IT assets along with cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud integration support services that include Microsoft 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.

• Help Desk Expertise
  Progent's Help Desk support programs for small companies with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Standard Call Center services are a convenient solution for smaller businesses who don't have the budget to support an internal Help Desk Call Center but who want quick communication with a reliable Call Center with professional telephone assistance as well as the in-depth expertise to escalate complex trouble tickets to high-level consultants.

  Progent's Help Desk Co-management services allow your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution built around the top PSA platform for managing service requests, ticket lifecycle, ownership, status tracking, and metrics.

  Progent's Help Desk consulting services can support you in building an effective new Help Desk or improving your current one, selecting or enhancing Help Desk Call Center application software to handle the particular demands of your business, or providing temporary online staff to supplement your internal Call Center team during unusually busy scenarios such as software migrations, mass updates, or rolling out brand new business software.

  Progent's Help Desk Call Center team of experienced information technology consultants gives your workers in Cincinnati Ohio rapid assistance from a large technical support group with years of background offering telephone-based support and online troubleshooting for IT systems powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk Call Center the reputation as a crucial driver of business productivity, and Progent's goal is to solve rather than just annotate technical problems.

• Business Applications Services: Training, Custom Development, and Integration
  Progent's Applications Consulting staff offers online advanced consulting support and education in specific business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, Office Project, Office Word, and Microsoft Excel. To read more information about Progent's expertise, customization, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.

  Progent's Apple Mac experts can nurture the artistic aspect of Mac computing by offering remote help services and training in imaging, audio, and motion video. Progent's support professionals offer help in a variety of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also assist you with special jobs such as capturing or digitizing audio or video or integrating an audio/video production facility.

  Online Network and Server Monitoring Services
  Progent offers companies in Cincinnati Ohio online computer system monitoring support centered around MS Operations Manager IT infrastructure monitoring, customized by Progent to suit your environment so your network support is proactive and automated. By spotting possible issues before they grow into network outages, remote monitoring can ward off inconvenient and expensive service failures. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or systems that incorporate multiple platforms.

Cincinnati region Contact Information:
Progent offers consulting services and onsite technical support throughout Cincinnati and the surrounding metro areas.