For small and midsize businesses in Cincinnati Ohio, Progent provides technical support for computer systems powered by UNIX or Linux or for environments that include a mix of UNIX-family systems and Microsoft technology. Progent has delivered remote support to companies in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for complex infrastructure issues, plus the services of CISA and CISSP-accredited security consultants to handle advanced security design and business continuity preparedness.
Progent's online technical support services represent excellent leverage because they have the real-world experience and the advanced technology to solve most information system problems quickly. Efficient support reduces direct expenses since solutions take up a smaller number of billable minutes. Remote help also eliminates the cost of dispatching an engineer to your site. Your company saves additionally in indirect expenses by minimizing or avoiding network outages and related costs stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused management.
Progent's pricing policy for remote help is designed to maximize the impact of your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you owe only for the services that you actually get. Unlike many remote support companies, Progent requires no startup surcharge or minimum payments. Progent's one-minute billing unit and clean policy for pricing eliminate scenarios where quick repairs somehow turn into big invoices. Progent's penchant for handling problems quickly translates into your business saving cash.
Progent's Remote Support Tools
Through years of experience, Progent has refined an array of optimized tools and proven methodologies which permit the maximum level of efficiency for remote engineering help and troubleshooting for small and midsize business IT systems. Progent offers safe Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology allows the consultants of Progent's Technical Response Center to communicate with your company's system without compromising network security.
Progent's highly evolved customer support database application keeps thorough histories describing all service that Progent's customers have been provided. Progent's staff service personnel have access to the specifics of services rendered to each customer by any consultant. This history of anomalies and responses is structured as an easily accessible internal database that permits Progent's online support engineers to communicate their experiences with the whole team to make sure that the value of Progent's support improves daily. Progent's advanced accreditations and close relationships with important technology companies such as Cisco and Microsoft make available other massive support databases and permit quick response from manufacturers' in-house engineering staff with the result that Progent's remote consulting experts are able to come up with the best resolutions quickly.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone services in Cincinnati Ohio or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for network help, go to Immediate Emergency Support.
Remote Technical Support Services Provided by Progent
Progent's online consulting professionals have credentials in an extensive set of technologies. This wide range of IT skills permits Progent's consultants to handle almost any emergency likely to take place in a small or midsize company network. Certifications awarded to Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.
To support customers with multi-platform networks, Progent also offers the skills of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Remote technical support services available from Progent to clients in Cincinnati include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services cover a wide spectrum of information technology such as network infrastructure, email solutions, system and operational security, UNIX and Windows integration, VMware products for server hardware consolidation and easy management, and transitioning from older applications to current MS Windows or Linux solutions. Progent's group-oriented approach to resolving network problems enables fast escalation, when required, to consultants with appropriate expertise to handle challenging situations. This accelerates solutions of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX/Linux support engineers can provide urgent online assistance for analyzing problems within UNIX/Linux systems based on leading versions of UNIX including:
Major Linux platforms for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- RedHat Linux
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE credential is the premier accreditation for networking engineers, and indicates a person's networking skills at the master level. Cisco qualified CCIEs know how to resolve even the most intractable problems surrounding network infrastructure planning, installation, administration, security, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's in-house product support engineers in isolating problems with IOS network management utilities and developing workarounds or locating software updates. Cisco CCIEs are an exceptional cost-effectiveness since their depth of expertise allows them to find solutions for the most difficult problems quickly. In typical instances, less seasoned consultants can wrestle for many hours or days with identical problems that a Cisco CCIE can dispose of in a few minutes.
Few consulting providers make Cisco-qualified CCIEs available to assist small and medium sized businesses. Progent can provide quick phone contact with a Cisco authorized CCIE so you can get immediate support for severe network problems that are impacting worker efficiency but are outside the comfort zone of your regular computer support personnel. Progent's Cisco CCIE engineers can communicate with your network using advanced on-line support tools to provide efficient, safe, and affordable analysis and repair.
Progent's CCIEs can provide assistance with the entire range of Cisco's industry-leading selection of networking appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network products.
Certified Microsoft Windows Experts
Progent's Microsoft-premier remote service experts can provide network problem solving and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help you with a broad variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration support,
SharePoint Server 2019 planning and integration, Microsoft Teams migration expertise, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of online PC desktop consulting and support services including Windows 7 migration support, preparing for to 64-bit desktop software, configuring Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's accredited CISM and CISSP security engineers offer a range of security solutions to strengthen the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or assist you to clean up rapidly after a serious penetration. Security consulting services offered by Progent cover thorough security audits using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast recuperation from malicious attacks; installing firewalls; establishing secure architectures for off-site and mobile access; guarding your email system from spam and DHA attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting services to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that seamlessly combine local IT assets as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud migration services such as Microsoft 365 integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background delivering high-level consulting support remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent offers the skills of seasoned online consulting professionals for contract projects that small companies often need. Billing rates for ongoing consulting projects are set according to the qualifications of the consultants involved. Progent's background in these special areas of computer technology enables customers to execute major projects economically and on time. Progent's special remote engineering solutions include:
How Your Cincinnati Ohio Company Can Contact Progent's Online Technical Support Experts
Help Desk Expertise
Progent's Help Desk Call Center programs for small companies with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk services are a convenient solution for small companies who don't have the budget to assemble and manage an in-house Call Center but who require fast response from a dependable Help Desk Call Center with professional telephone assistance plus the available expertise to escalate the most challenging tasks to advanced engineers.
Progentís Help Desk Co-management services allow your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution built around the top professional services automation (PSA) platform for managing service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can assist you in building an efficient new Help Desk Call Center or improving your current organization, evaluating or modifying Help Desk Call Center software products to handle the special needs of your business, or providing temporary phone support staff to reinforce your in-house Help Desk group to handle unusually busy scenarios like software migrations, major updates, or rolling out new business software.
Progent's Help Desk Call Center team of experienced information technology professionals provides your workers in Cincinnati Ohio quick contact with a dependable technical support group with years of experience delivering phone support and online troubleshooting for IT systems that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk perception as a solid contributor to company success, and Progent's goal is to fix and not simply annotate IT issues.
Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Experts Team provides phone-based advanced engineering expertise and education in specific business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and education for familiar Microsoft applications including CRM, Microsoft Project, MS Word, and Microsoft Excel. To read additional information on Progent's consulting, custom programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Apple Mac professionals can promote the creative aspect of Mac systems by providing phone-based help support and education in imaging, audio, and video. Progent's support professionals offer help in a range of Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific procedures like scanning or digitizing audio or video or integrating an audio/video production facility.
Online Network and Server Monitoring Services
Progent offers companies in Cincinnati Ohio online network and server monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your business so that your network maintenance is proactive and automated. By spotting potential trouble spots before they expand into crashes, system monitoring can avoid inconvenient and expensive service crises. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments based on multiple operating systems.
To get in touch with Progent about emergency online assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
Cincinnati region Contact Information:
Progent offers consulting services and onsite technical support throughout Cincinnati and the surrounding metro areas.
Progent locations in Cincinnati region
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
|| 3960 Southeastern Avenue
Indianapolis, IN 46204
||Indianapolis Network Support Services
||Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
||Lexington-Fayette Network Support Services
||1229 S Shelby St
Louisville, KY 40203
||Louisville Network Support Services