For small businesses located in Cincinnati Ohio, Progent offers help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Windows platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for challenging infrastructure issues, as well as the services of CISSP and CISM-accredited security engineers to handle advanced security design and disaster recovery planning.
Progent's online support services offer exceptional value because they are equipped with the real-world background and the sophisticated tools to resolve most network problems quickly. Efficient support lowers direct expenses because solutions take up fewer billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your location. Your organization benefits even more with incidental costs by reducing or avoiding network downtime and related losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives.
Progent's billing model for remote help is structured to maximize the impact of your network support dollar. Progent bills on a per-minute basis for phone consulting, so you owe exclusively for the support that you receive. In contrast to typical online service firms, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute granularity and clean policy for billing save you from situations where fast repairs somehow end up as large invoices. Progent's skill at handling problems efficiently results in your business saving cash.
Progent's Remote Support Technologies
Over time, Progent has fine tuned an arsenal of optimized tools and field-proven methodologies that ensure the highest level of effectiveness for online help and repair for small business IT systems. Progent provides secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN access permits the experts of Progent's online support team to communicate with your network without breaching system security.
Progent's highly evolved technical support reporting application keeps extensive histories for all support that Progent's customers have received. Progent's staff engineers have the benefit of the history of all help rendered to every Progent customer by every Progent consultant. This history of issues and fixes is organized as a readily retrievable support knowledge base that allows Progent's online support professionals to share their experiences with the whole team to ensure that the quality of Progent's support services improves daily. Progent's advanced accreditations and working relationships with major industry leaders including Cisco and Microsoft make available other extensive technical support knowledge bases and allow quick access to vendors' in-house engineering staff so Progent's online consulting experts are able to determine optimal resolutions promptly.
Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To access Progent's remote services in Cincinnati Ohio or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for network help, go to Immediate Emergency Support.
Remote Technical Services Offered Progent
Progent's remote consulting engineers have advanced credentials in an extensive array of disciplines. This breadth of capability allows Progent's engineers to resolve practically any emergency that may take place in a small business network. Certificates earned by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, and Design Professional.
To help companies with mixed-OS environments, Progent also offers the skills of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Phone-based support available from Progent to companies in Cincinnati include:
Additional Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote support services cover a broad spectrum of computer technology including system infrastructure, email systems, network and operational security, UNIX and Windows integration, virtual server products for server hardware economization and easy management, and transitioning from older systems to the latest Microsoft Windows or Linux solutions. Progent's group-based methodology for solving technical issues promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can offer urgent phone-based help for diagnosing problems affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:
Important Linux platforms for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for networking consultants, and certifies a person's technical skills at the expert level. CCIEs can resolve even the most stubborn challenges associated with network infrastructure design, installation, maintenance, security, and troubleshooting. CCIEs operate on a privileged basis with Cisco's in-house support staff in analyzing problems with IOS network management utilities and coming up with workarounds or locating software patches. Cisco qualified CCIEs represent an excellent value because their deep experience enables them to solve even the most complex problems quickly. In many cases, less experienced service providers can struggle for hours or even days with identical problems that a Cisco CCIE can resolve in minutes.
Few support providers make CCIEs accessible to help small and medium sized businesses. Progent can provide quick telephone access to a Cisco-qualified CCIE so your company can receive urgent assistance for severe network issues that are impacting worker efficiency but are outside the comfort zone of your regular computer service resources. Progent's Cisco CCIE engineers can tie into your environment using sophisticated remote troubleshooting technology in order to provide fast, secure, and economical analysis and repair.
Progent's CCIEs can provide consulting for the entire range of Cisco's industry-leading selection of networking appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network solutions.
Certified Windows Expertise
Progent's Microsoft-certified remote service experts offer computer repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can assist your company with a wide variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server migration, Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint Server 2019 design and deployment, Microsoft Teams planning and integration, Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a full array of online PC desktop support services such as Microsoft Windows 7 migration help, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's certified CISSP and ISSAP network security consultants can provide a range of security solutions to bolster the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist your business to clean up rapidly following a serious penetration. Security support services offered by Progent cover thorough network security analysis using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick cleanup after virus and worm assaults; setting up firewalls; establishing safe architectures for off-site and mobile connectivity; protecting your messaging infrastructure from viruses, spam and DHA attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting to help companies of any size integrate their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that utilize physical IT assets as well as cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent can provide the services of seasoned online consulting professionals for special projects that small companies frequently request. Progent's charges for longer-term development or consulting tasks are set based on the level of expertise of the consultants required. Progent's experience with these important fields of information technology enables customers to execute major projects economically and on time. Progent's project-based remote engineering services include:
How Your Cincinnati Ohio Company Can Contact Progent's Remote Support Professionals
Help Desk Expertise
Progent's Call Center programs for small companies with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Call Center support services are well suited for small businesses who lack the budget to build and maintain an in-house Call Center but who require fast communication with an efficient Help Desk Call Center with professional telephone support as well as the in-depth expertise to escalate complex trouble tickets to high-level consultants.
Progentís shared Help Desk services make it possible for your business to share the load for Help Desk services transparently between your IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting services can support you in establishing an effective new Help Desk Call Center or enhancing your existing one, identifying or modifying Help Desk software products to address the unique needs of your business, or adding temporary online personnel to work with your internal Help Desk resources to handle demanding scenarios such as software transitions, mass updates, or rolling out new applications.
Progent's Help Desk team of veteran network consultants provides your workers in Cincinnati Ohio fast assistance from an effective network service group with extensive experience offering telephone-based support and remote repair service for IT systems powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Call Center recognition as a significant driver of business success, and Progent's goal is to solve instead of simply document IT problems.
Applications Support: Training, Customization, and Integration
Progent's Applications Experts staff can supply remote and in-depth engineering support and education in specific application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and training for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Office Word, and Microsoft Office Excel. To find out more on Progent's expertise, customization, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Mac professionals can promote the creative aspect of Apple Mac systems by offering remote consulting support and education in imaging, sound, and motion video. Progent's consultants can provide expertise in a range of Mac creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with common procedures like scanning or digitizing audio/video or establishing an audio/video post production facility.
Online Network and Server Monitoring Services
Progent can provide businesses in Cincinnati Ohio online network monitoring support centered around MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your environment so your computer support is proactive and automated. By exposing looming issues before they evolve into downtime, system monitoring can head off stressful and expensive network failures. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or systems powered by a variety of operating systems.
To get in touch with Progent about emergency remote help with UNIX/Linux, Solaris, or macOS and OS X networks, visit Progent's Emergency Online Help, call 1-800-993-9400, or refer to Contact Progent.
Cincinnati region Contact Information:
Progent offers consulting services and onsite technical support throughout Cincinnati and the surrounding metro areas.
Progent locations in Cincinnati region
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
|| 3960 Southeastern Avenue
Indianapolis, IN 46204
||Indianapolis Network Support Services
||Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
||Lexington-Fayette Network Support Services
||1229 S Shelby St
Louisville, KY 40203
||Louisville Network Support Services