For small and midsize companies in Cincinnati or anywhere in Ohio, Progent provides help for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the United States. (See Progent's client recommendations). Progent also offers the consultation Cisco CCIE network specialists for complex connectivity problems, plus the assistance of CISSP-accredited security consultants to help with high-level security architecture and business continuity planning.
Progent's remote technical support services offer exceptional leverage due to the fact that they are equipped with the practical background and the sophisticated technology to solve the majority of network issues quickly. Efficient support reduces direct expenses since service calls require a smaller number of chargeable minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your organization saves even more with indirect expenses by reducing or eliminating network outages and associated costs due to business disruption, disgruntled clients, idle workers, and de-focused executives.
Progent's pricing policy for remote support is designed to stretch your IT service investment. Progent bills by the minute for telephone-based assistance, so you are billed just for the services that you actually get. In contrast to typical online service firms, Progent requires no startup charge or minimum payments. Progent's per-minute billing unit and clean model for billing do away with situations where quick solutions somehow end up as substantial tabs. Progent's penchant for handling problems quickly translates into your company saving cash.
Progent's Online Support Technologies
Over time, Progent has fine tuned a collection of optimized tools and field-proven processes that permit the maximum level of efficiency for online technical support and troubleshooting for small and midsize business information systems. Progent provides protected Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access permits the staff of Progent's Technical Response Center to interface to your environment remotely without compromising system security.
Progent's proprietary service database system includes extensive histories for all service that Progent's customers have been provided. Progent's authorized service personnel have access to the history of support delivered to each client by every Progent engineer. This history of trouble tickets and responses is stored as a readily searchable support database that allows Progent's online technical experts to communicate their knowledge with the whole team to ensure that the quality of Progent's technical support grows daily. Progent's high-level accreditations and working relationships with key technology companies including Cisco and Microsoft permit access to additional massive support databases and allow priority access to vendors' internal support staff with the result that Progent's remote consulting specialists are able to arrive at optimal resolutions in the least time.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's remote support in Cincinnati or anywhere in Ohio or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Urgent Support.
Online Technical Services Offered Progent
Progent's online technical service experts have credentials in a comprehensive set of disciplines. This breadth of IT skills enables Progent's consultants to manage virtually any problem likely to occur in a small or midsize business network. Certificates held by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, CCDA and CCDP.
To support clients with multi-operating system networks, Progent also provides access to consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.
Remote technical support services available from Progent to clients in Cincinnati and throughout the state of Ohio include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services cover a broad range of information technology such as network architecture, messaging solutions, system and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware economization and simplified management, and migration from legacy systems to the latest MS Windows or Linux-powered solutions. Progent's group-based approach to resolving technical problems promotes quick escalation, when required, to consultants with appropriate expertise to handle complex situations. This accelerates repair of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can offer urgent phone-based help for troubleshooting problems affecting UNIX/Linux systems based on leading versions of UNIX such as:
Major Linux versions for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network professionals, and certifies a person's technical skills at the master level. CCIEs know how to handle the most intractable problems occurring in network design, integration, management, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal engineers in analyzing problems with Cisco IOS Software network administration utilities and developing workarounds or identifying software updates. Cisco qualified CCIEs offer excellent value because their depth of experience allows them to resolve the most complex problems rapidly. In typical cases, less seasoned consultants can struggle for hours or days with identical tasks that a CCIE can fix in minutes.
Few service firms make CCIEs available to assist small and medium sized companies. Progent can provide fast telephone access to a CCIE so your company can receive timely support for serious network infrastructure issues that are hurting worker efficiency but are outside the scope of your regular IT maintenance personnel. Progent's CCIE support experts can communicate with your network by means of the latest remote support technology to provide fast, secure, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's market leading family of networking products including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.
Certified Windows Expertise
Progent's Microsoft-expert online service engineers can provide network problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the expertise of support engineers who can help you with a wide variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2019 deployment,
MS Exchange 2016 Server migration, Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint Server 2019 design and configuration,
Microsoft Skype for Business Server migration support, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of remote PC desktop support and troubleshooting services including Microsoft Windows 7 migration, preparing for to 64-bit desktop software, integrating Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Certified System Security Professionals
Progent's accredited CISM and CISSP network security engineers offer a range of security solutions that can strengthen the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or assist your business to recover quickly after a serious penetration. Security services offered by Progent cover comprehensive security audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid recovery from malicious assaults; installing firewalls; building secure architectures for off-site and mobile connectivity; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote support services to help companies of all sizes integrate their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that utilize local resources as well as cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent offers the services of seasoned remote consulting experts for special projects that small companies frequently need. Progent's rates for ongoing consulting projects are set according to the qualifications of the consultants involved. Progent's background in these important areas of information technology enables clients to complete critical projects economically and on schedule. Progent's project-based online consulting services include:
How Your Cincinnati Business Can Contact Progent's Online Service Experts
Help Desk Support
Progent's Help Desk support programs for small organizations with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center support services are ideal for small companies who lack the budget to assemble and manage an internal Help Desk but who want quick communication with a reliable Help Desk with proficient telephone support as well as the technical depth to escalate the most challenging trouble tickets to high-level engineers.
Progentís shared Help Desk services make it possible for your business to share responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution built around the leading professional services automation (PSA) tool for handling service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk consulting services can guide you in establishing an efficient new Help Desk or revamping your current organization, selecting or customizing Call Center software to address the unique needs of your company, or providing occasional online staff to work with your existing Help Desk resources to handle high-demand scenarios such as software migrations, major updates, or rolling out brand new business software.
Progent's Call Center team of experienced network consultants gives your clients in Cincinnati or anywhere in the state of Ohio rapid access to a dependable technical support resource with extensive background offering telephone-based consulting and remote troubleshooting for IT systems that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Call Center perception as a crucial driver of business performance, and Progent's intent is to fix and not simply report IT issues.
Business Applications Services: Education, Development, and Integration
Progent's Applications Consulting Group can supply online professional consulting support and training in key business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, custom development, and education for familiar Microsoft applications such as CRM, MS Project, Word, and MS Office Excel. To learn additional information on Progent's consulting, custom programming, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Apple Mac consultants can promote the creative components of Mac systems by providing remote help services and education in graphics, audio, and video. Progent's support professionals can provide assistance in a variety of Macintosh applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common projects like capturing or digitizing audio or video or configuring an audio/video post production studio.
Online Network and Server Monitoring Services
Progent can provide companies in Cincinnati, or anywhere in the state of Ohio, online network monitoring support centered around Microsoft Operations Manager network monitoring, customized by Progent for your business so that your network maintenance is proactive and automated. By spotting looming problems before they cause crashes, proactive monitoring can avoid stressful and expensive information system failures. Progent can also assist with system monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or networks that incorporate multiple operating systems.
To get in touch with Progent about emergency remote help with UNIX, Linux, Solaris, or macOS and OS X networks, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or go to Contact Progent.
Cincinnati Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Cincinnati Metro Area.
Progent locations in the Cincinnati Metro Area