For small and midsize companies in Cincinnati Ohio, Progent provides technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft platforms. Progent has delivered remote support to companies in every state in the United States. (See Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE network specialists for challenging infrastructure problems, plus the services of CISA and CISSP-accredited security engineers to handle high-level security architecture and business continuity planning.
Progent's online technical support services offer excellent leverage because they are equipped with the real-world background and the advanced technology to solve the majority of network problems rapidly. This reduces immediate costs because solutions require fewer chargeable consulting minutes. Online support also eliminates the expense of sending an engineer to your location. Your company benefits additionally with incidental expenses by reducing or eliminating system downtime and associated losses due to business discontinuity, upset customers and vendors, idle workers, and de-focused management.
Progent's pricing model for remote support is structured to stretch your IT service dollar. Progent bills per minute for phone assistance, so you are charged exclusively for the services that you receive. Unlike typical online service organizations, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute granularity and clean policy for billing eliminate scenarios where quick repairs manage to end up as substantial invoices. Progent's penchant for disposing of problems efficiently results in your business spending less money.
Progent's Remote Support Technologies
Over time, Progent has fine tuned an array of optimized technologies and field-proven processes which promote the maximum level of effectiveness for online technical support and troubleshooting for small business information networks. Progent provides protected Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology enables the experts of Progent's online support team to interface to your company's system remotely without violating system security.
Progent's advanced technical support database system keeps comprehensive documentation of the service that Progent's customers have been provided. Progent's authorized consultants have access to the records of services provided to each client by every Progent engineer. This database of anomalies and responses is organized as a conveniently accessible support database that allows Progent's online technical engineers to share their experiences with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's advanced certifications and close associations with major industry leaders including Cisco and Microsoft permit access to other extensive technical support databases and allow priority response from manufacturers' internal product engineers so Progent's online consulting experts are able to come up with the most efficient resolutions promptly.
Get Online UNIX, Linux, Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's remote services in Cincinnati Ohio or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for IT support, go to Immediate Urgent Support.
Phone-based Network Support Services Available from Progent
Progent's remote technical support professionals possess credentials in an extensive set of technologies. This broad range of capability permits Progent's consultants to handle virtually any problem that may take place in a small or midsize business information system. Certificates held by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.
To support customers with mixed-platform networks, Progent also provides the support of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support services provided by Progent to clients in Cincinnati include:
Additional Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services address a broad range of computer technology including system architecture, email systems, network and operational security, UNIX and Windows coexistence, virtual server technologies for server consolidation and easy administration, and migration from older applications to current MS Windows or Linux-based solutions. Progent's team-oriented approach to resolving technical issues enables quick escalation, when required, to engineers with appropriate experience to handle complex situations. This expedites repair of urgent problems, minimizes network downtime, and lowers service expense.
Progent's UNIX/Linux support engineers can offer urgent phone-based assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX including:
Major Linux platforms for which Progent can provide expertise include:
- RedHat Linux
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the highest accreditation for network infrastructure engineers, and certifies a consultant's networking knowledge at the master level. Cisco CCIEs know how to deal with even the most complex issues occurring in network infrastructure planning, installation, management, security, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network management utilities and developing workarounds or locating software patches. Cisco CCIEs offer excellent cost-effectiveness because their deep expertise permits them to find solutions for the most difficult problems quickly. In many instances, less seasoned service providers can wrestle for many hours or days with the same problems that a CCIE can fix in a few minutes.
Few service organizations make Cisco-qualified CCIEs available to support small and medium sized companies. Progent offers fast telephone contact with a CCIE so you can get timely help for complex network problems that are lowering business efficiency but are outside the comfort zone of your ordinary computer support personnel. Progent's CCIE consultants can connect to your network by means of advanced on-line support tools in order to perform efficient, secure, and affordable diagnosis and remediation.
Progent's CCIEs offer consulting for all of Cisco's top-selling selection of connectivity products such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst switches, plus Virtual Private Network (VPN) products.
Certified Microsoft Windows Experts
Progent's Microsoft-premier remote support experts offer computer troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can help you with a broad range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint 2019 planning and configuration, Microsoft Teams consulting, Skype for Business Server migration support, Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online planning,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of online desktop support and troubleshooting services including Microsoft Windows 7 integration, moving to 64-bit desktop applications, configuring Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Certified Network Security Experts
Progent's certified CISM and CISSP network security consultants offer a variety of security services to improve the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help your business to recuperate quickly after a serious breach. Security solutions available from Progent cover thorough security analysis utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast recuperation from virus and worm attacks; configuring firewalls; designing safe techniques for off-site and mobile communication; defending your email system against viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online support to help organizations of any size integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine physical IT assets along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of background providing high-level consulting expertise online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent offers the services of world-class online consulting experts for contract projects that small companies often need. Billing rates for longer-term consulting tasks are set according to the qualifications of the consultants required. Progent's experience with these important areas of computer technology enables clients to complete major initiatives within budget and on schedule. Progent's special online engineering solutions include:
How Your Cincinnati Ohio Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Services
Progent's Call Center service offerings for small and midsize organizations with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Help Desk services are designed for small companies who don't have the money or time to create an internal Help Desk Call Center but who need quick communication with an efficient Call Center with proficient phone assistance plus the technical depth to escalate the most challenging problems to advanced consultants.
Progentís Co-managed Help Desk services allow your business to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation tool for handling end-user service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center consulting support can aid you in creating an efficient new Help Desk or improving your current one, identifying or modifying Help Desk software products to meet the special demands of your corporation, or providing occasional online personnel to supplement your internal Help Desk team to deal with unusually busy events such as software transitions, mass updates, or rolling out brand new applications.
Progent's Call Center team of veteran information technology professionals offers your clients in Cincinnati Ohio fast assistance from an efficient network service resource with years of experience providing telephone-based consulting and online diagnostics for networks powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk the reputation as a crucial contributor to business efficiency, and Progent's policy is to fix instead of just annotate network issues.
Business Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Team provides phone-based professional engineering support and education in specific business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, customization, and training for Microsoft applications including CRM, MS Office Project, MS Word, and Office Excel. To learn more on Progent's expertise, customization, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Apple Mac consultants can support the creative facets of Macintosh computing by providing phone-based help support and training in graphics, audio, and video. Progent's support professionals offer expertise in a large selection of Macintosh programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with common jobs such as capturing or digitizing audio/video or setting up an audio/video post production lab.
Online Network and Server Monitoring Services
Progent offers companies in Cincinnati Ohio online computer system monitoring support powered by Microsoft Operations Manager network monitoring, adapted by Progent to suit your business so that your network maintenance is proactive rather than reactive. By spotting possible problems before they result in crashes, remote monitoring can avoid inconvenient and costly information system breakdowns. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or networks that incorporate a variety of platforms.
To contact Progent about emergency phone-based support with UNIX/Linux, Solaris, or macOS and OS X networks, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or visit Contact Progent.
Cincinnati region Contact Information:
Progent offers consulting services and onsite technical support throughout Cincinnati and the surrounding metro areas.
Progent locations in Cincinnati region
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
|| 3960 Southeastern Avenue
Indianapolis, IN 46204
||Indianapolis Network Support Services
||Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
||Lexington-Fayette Network Support Services
||1229 S Shelby St
Louisville, KY 40203
||Louisville Network Support Services