For small and midsize businesses in Cincinnati Ohio, Progent provides support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote troubleshooting to businesses in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE network specialists for complex connectivity problems, plus the assistance of CISSP-accredited security consultants to help with advanced security architecture and disaster recovery planning.
Progent's online technical support engineers represent exceptional value because they are equipped with the practical experience and the sophisticated tools to resolve the majority of information system problems rapidly. Efficient support reduces immediate costs because service calls take up fewer chargeable minutes. Remote support also avoids the cost of sending a consultant to your location. Your organization saves additionally in incidental costs by minimizing or eliminating network downtime and related losses resulting from business disruption, upset customers and vendors, idle employees, and de-focused management.
Progent's billing policy for online support is structured to get the most out of your IT service investment. Progent charges per minute for telephone-based assistance, so you owe just for the support that you actually get. In contrast to typical online support organizations, Progent requires no service activation charge or minimum job duration. Progent's per-minute billing unit and simple policy for billing eliminate situations where speedy. minor repairs manage to end up as major invoices. Progent's penchant for dealing with technical issues efficiently results in your business saving money.
Progent's Online Service Tools
Over time, Progent has refined an arsenal of optimized tools and field-tested methodologies which promote the highest level of efficiency for online help and repair for small and midsize company computer systems. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN connectivity enables the engineers of Progent's remote service group to access your company's system without breaching network security.
Progent's sophisticated technical support reporting application keeps detailed records describing all service that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of services rendered to each client by any Progent consultant. This archive of problems and responses is stored as an easily accessible internal database that enables Progent's online technical experts to share their experiences with the whole team to ensure that the quality of Progent's technical support improves daily. Progent's high-level accreditations and close relationships with important technology companies such as Cisco and Microsoft make available additional massive technical knowledge bases and permit fast response from manufacturers' in-house support staff so Progent's remote service experts can determine the most efficient solutions in the least time.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's remote services in Cincinnati Ohio or to learn additional information about Progent's online support options, contact Progent at
Phone-based Technical Services Available from Progent
Progent's online network support engineers possess certified skills in an extensive array of products and technologies. This broad scope of capability allows Progent's consultants to tackle almost any problem that may take place in a small or midsize company network. Certificates held by Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, CCVP, and Design Associate.
To help customers with multi-operating system networks, Progent also provides the support of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical services available from Progent to clients in Cincinnati include:
Progent's UNIX and Linux support engineers can offer urgent online help for resolving anomalies affecting UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:
Progent in addition can deliver a broad range of online PC desktop services including Windows 7 migration help, moving to 64-bit workstation applications, integrating Office 2010, and automating desktop configuration.
Progent's Help Desk sharing services allow your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution built around the leading PSA tool for handling end-user service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Call Center consulting expertise can aid you in building an efficient new Call Center or enhancing your current organization, selecting or customizing Call Center application software to address the special needs of your corporation, or providing temporary online staff to supplement your internal Help Desk resources during unusually busy scenarios like software transitions, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center team of veteran network professionals gives your clients in Cincinnati Ohio instant contact with an effective network service resource with years of experience delivering telephone-based support and remote troubleshooting for computer environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk recognition as a significant contributor to company productivity, and Progent's policy is to solve rather than simply document technical issues.
Progent's Mac professionals can support the imaginative aspect of Macintosh environments by providing remote help support and training in graphics, audio, and video. Progent's support professionals can provide assistance in a range of Macintosh applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific projects such as capturing or digitizing audio/video or integrating an audio/video production facility.
Remote Network Monitoring Services
Progent can provide companies in Cincinnati Ohio remote network and server monitoring support centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your environment so your computer maintenance is proactive and automated. By spotting emerging problems before they cause downtime, system monitoring can ward off inconvenient and costly network failures. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or environments based on a variety of platforms.
Cincinnati region Contact Information:
Progent offers consulting services and onsite technical support throughout Cincinnati and the surrounding metro areas.
City | Address | Phone | Link |
Cincinnati | 250 East 5th Street, 15th Floor Cincinnati, OH 45202 United States |
(513) 808-9721 | Cincinnati Network Support Services |
Columbus | 20 S 3rd St, Suite 210 Columbus, OH 43215 United States |
(614) 826-7776 | Columbus Network Support Services |
Dayton | 301 W 1st St, Suite 200 Dayton, OH 45402 United States |
(937) 519-4355 | Dayton Network Support Services |
Fort Wayne | 921 E Dupont Rd Fort Wayne, IN 46825 United States |
(260) 264-4700 | Fort Wayne Network Support Services |
Indianapolis | 3960 Southeastern Avenue Indianapolis, IN 46204 United States |
(317) 800-7667 | Indianapolis Network Support Services |
Lexington-Fayette | Lexington Main Street Suites, 710 E. Main Street Lexington, KY 40502 United States |
(859) 475-0030 | Lexington-Fayette Network Support Services |
Louisville | 1229 S Shelby St Louisville, KY 40203 United States |
(502) 287-0202 | Louisville Network Support Services |