513-808-9721
201 E 5th St
Cincinnati, OH 45202
For small and midsize companies located in Cincinnati or anywhere in Ohio, Progent offers technical support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (See Progent's client recommendations). Progent also can furnish the expertise of CCIE-qualified network specialists for complex infrastructure problems, plus the assistance of CISSP and CISM-accredited security consultants to help with advanced security architecture and disaster recovery planning.
Progent's remote support engineers represent excellent leverage because they have the practical background and the sophisticated technology to resolve the majority of network problems rapidly. This reduces immediate costs since service calls take up a smaller number of billable consulting minutes. Remote help also avoids the cost of sending a consultant to your office. Your organization benefits additionally in incidental expenses by minimizing or avoiding system outages and related losses stemming from business discontinuity, upset clients, idle employees, and de-focused executives.
Progent's billing model for remote help is designed to maximize the impact of your IT service investment. Progent bills per minute for telephone-based consulting, so you pay exclusively for the support that you receive. Unlike many online service firms, Progent asks for no initialization charge or minimum job duration. Progent's one-minute billing unit and simple model for billing do away with scenarios where quick fixes somehow end up as substantial invoices. Progent's penchant for disposing of problems efficiently results in your company conserving money.
Progent's Remote Service Technologies
Through years of experience, Progent has fine tuned a set of customized technologies and proven processes that permit the highest level of efficiency for remote engineering help and repair for small business computer networks. Progent provides safe Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN technology enables the consultants of Progent's remote service group to access your company's network without violating system security.
Progent's powerful technical support reporting application stores extensive histories describing all service that Progent's clients have been provided. Progent's team service personnel have access to the details of assistance delivered to each Progent client by every engineer. This database of trouble tickets and resolutions is organized as a quickly searchable internal knowledge base that permits Progent's remote support experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and close associations with important vendors such as Cisco and Microsoft permit access to additional vast support databases and permit quick response from vendors' in-house support staff so Progent's online service specialists are able to come up with the most efficient solutions in the least time.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's remote services in Cincinnati or anywhere in Ohio or to learn additional information about Progent's online support programs, call Progent at
Remote Technical Services Provided by Progent
Progent's online support professionals offer certified skills in an extensive array of products and technologies. This wide range of capability enables Progent's consultants to manage practically any crisis likely to crop up in a small or midsize company network. Credentials awarded to Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, and Design Associate.
To provide assistance to businesses with multi-OS environments, Progent also offers the services of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Online support provided by Progent to small businesses in Cincinnati and anywhere in the state of Ohio include:
Progent's UNIX and Linux support engineers can offer urgent phone-based help for resolving problems within UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:
Progent in addition offers a wide array of online PC desktop support and troubleshooting services such as Windows 7 integration, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and automating PC desktop image creation.
Progent’s Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent’s Help Desk sharing service is an advanced support solution based on the top PSA tool for handling service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk consulting expertise can aid you in creating an effective new Call Center or improving your current one, evaluating or modifying Help Desk Call Center software to meet the unique needs of your business, or adding temporary online personnel to work with your in-house Help Desk team to handle high-demand events like software migrations, major updates, or installing brand new applications.
Progent's Call Center team of veteran network consultants offers your clients in Cincinnati or anywhere in the state of Ohio rapid contact with a reliable network service resource with years of experience delivering telephone-based consulting and remote diagnostics for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Call Center perception as a solid enabler of business efficiency, and Progent's intent is to solve rather than just document network issues.
Progent's Mac experts can promote the imaginative aspect of Macintosh environments by providing phone-based help services and training in graphics, sound, and motion video. Progent's support professionals can provide expertise in a large selection of Mac creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with special jobs such as capturing or digitizing audio/video or building an audio/video production facility.
Remote Network Monitoring Support
Progent offers businesses in Cincinnati, or anywhere in the state of Ohio, online computer system monitoring support based on Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent for your environment so your IT maintenance is proactive rather than reactive. By uncovering looming problems before they cause crashes, automated monitoring can head off inconvenient and expensive information system crises. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or systems that support a mix of OS platforms.
Cincinnati Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Cincinnati Metro Area.
City | Street Address | Contact Information |
Cincinnati | 250 East 5th Street 15th Floor Cincinnati, Ohio 45202 |
Sales Phone: 513-808-9721 Link: Cincinnati Network Support Services |