For small and midsize companies in Cincinnati Ohio, Progent offers technical support for networks powered by UNIX or Linux or for networks that feature a mix of UNIX-family systems and Windows technology. Progent has provided online support to companies in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for challenging infrastructure issues, as well as the assistance of CISSP-certified security consultants to handle high-level security architecture and business continuity preparedness.
Progent's remote support services offer excellent leverage because they are equipped with the real-world experience and the advanced tools to solve most information system issues rapidly. Efficient support reduces direct expenses because service calls take up a smaller number of billable consulting minutes. Online support also avoids the expense of sending an engineer to your location. Your organization saves even more with incidental expenses by minimizing or avoiding network outages and related costs due to business disruption, upset customers and vendors, idle workers, and de-focused executives.
Progent's billing model for remote support is structured to maximize the impact of your network support dollar. Progent bills per minute for phone consulting, so you are invoiced exclusively for the services that you receive. Unlike typical remote support organizations, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute granularity and simple model for pricing prevent situations where fast solutions manage to turn into major tabs. Progent's penchant for dealing with technical issues efficiently results in your company saving money.
Progent's Online Support Tools
Over time, Progent has fine tuned a set of optimized technologies and field-tested methodologies which allow the highest degree of efficiency for remote engineering help and troubleshooting for small business information networks. Progent provides safe VPN support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology allows the staff of Progent's Technical Response Center to link to your company's system remotely without breaching corporate security.
Progent's sophisticated customer support database application includes detailed histories describing all service that Progent's customers have received. Progent's staff engineers have the benefit of the history of assistance rendered to each client by any consultant. This database of trouble tickets and repairs is stored as a quickly retrievable internal database that enables Progent's remote support experts to share their experiences with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's high-level accreditations and working relationships with major technology companies including Cisco and Microsoft permit access to other extensive support knowledge bases and permit priority access to manufacturers' in-house product engineers with the result that Progent's remote consulting experts are able to arrive at the most efficient solutions quickly.
Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's phone support in Cincinnati Ohio or to learn more about Progent's online support options, call Progent at
Online Technical Services Provided by Progent
Progent's phone-based technical service experts have advanced credentials in a comprehensive set of products and technologies. This breadth of IT skills allows Progent's consultants to resolve practically any crisis that may take place in a small company information system. Certificates held by Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, CCSP, CCVP, and Design Professional.
To help customers with multi-OS environments, Progent also offers access to engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical support services available from Progent to small businesses in Cincinnati include:
Progent's UNIX/Linux support engineers can offer emergency online assistance for resolving anomalies within UNIX/Linux networks based on leading derivatives of UNIX such as:
Progent also can deliver a broad array of remote PC desktop services such as Windows 7 migration help, preparing for to 64-bit workstation applications, integrating Office 2010, and streamlining Business Desktop Deployment.
Progent's Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution based on the top professional services automation platform for managing service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can aid you in building an efficient new Call Center or revamping your established one, selecting or customizing Help Desk Call Center software products to meet the unique requirements of your corporation, or adding temporary online staff to reinforce your internal Help Desk Call Center resources to handle high-demand events like software migrations, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of experienced information technology professionals provides your workers in Cincinnati Ohio immediate access to an efficient support group with substantial background providing telephone-based help and remote repair service for IT systems powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk recognition as a solid contributor to business productivity, and Progent's aim is to solve rather than simply document network issues.
Progent's Mac professionals can nurture the imaginative components of Apple Mac environments by providing phone-based help support and education in imaging, audio, and video. Progent's support professionals offer help in a variety of Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific procedures such as capturing or digitizing audio/video or building an audio/video post production facility.
Online Network and Server Monitoring Services
Progent offers companies in Cincinnati Ohio remote network monitoring services centered around Microsoft System Center Operations Manager network monitoring, customized by Progent to fit your business so your network support is proactive and automated. By uncovering possible trouble spots before they grow into crashes, proactive monitoring can avoid stressful and costly service crises. Progent can also use system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks that incorporate a combination of OS platforms.
Cincinnati region Contact Information:
Progent offers consulting services and onsite technical support throughout Cincinnati and the surrounding metro areas.
|Cincinnati||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
|(513) 808-9721||Cincinnati Network Support Services|
|Columbus||20 S 3rd St, Suite 210
Columbus, OH 43215
|(614) 826-7776||Columbus Network Support Services|
|Dayton||301 W 1st St, Suite 200
Dayton, OH 45402
|(937) 519-4355||Dayton Network Support Services|
|Fort Wayne||921 E Dupont Rd
Fort Wayne, IN 46825
|(260) 264-4700||Fort Wayne Network Support Services|
|Indianapolis|| 3960 Southeastern Avenue
Indianapolis, IN 46204
|(317) 800-7667||Indianapolis Network Support Services|
|Lexington-Fayette||Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
|(859) 475-0030||Lexington-Fayette Network Support Services|
|Louisville||1229 S Shelby St
Louisville, KY 40203
|(502) 287-0202||Louisville Network Support Services|