Cincinnati Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Cincinnati Metro Area.
Progent locations in the Cincinnati Metro Area
For small companies located in Cincinnati or anywhere in Ohio, Progent offers technical support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Microsoft technology. Progent has delivered online support to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for complex infrastructure issues, as well as the services of CISA and CISSP-accredited security engineers to handle high-level security architecture and business continuity preparedness.
Progent's remote technical support engineers represent excellent leverage due to the fact that they have the practical background and the advanced technology to solve the majority of information system issues rapidly. Efficient support lowers immediate costs because service calls accumulate a smaller number of chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your office. Your company benefits additionally in incidental expenses by reducing or avoiding network outages and associated costs resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused management.
Progent's pricing policy for online support is designed to stretch your IT service dollar. Progent bills per minute for phone assistance, so you are invoiced just for the support that you receive. In contrast to many remote service companies, Progent requires no startup charge or minimum payments. Progent's one-minute granularity and simple model for billing avoid scenarios where fast fixes manage to turn into big bills. Progent's skill at solving technical issues quickly results in your business conserving money.
Progent's Online Service Tools
Through years of experience, Progent has refined an arsenal of customized tools and proven processes that permit the maximum degree of efficiency for online help and repair for small business computer networks. Progent offers safe VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's online support team to connect to your company's network remotely without compromising network security.
Progent's powerful service database system keeps detailed records for all service that Progent's clients have received. Progent's authorized service personnel have the benefit of the details of all help provided to every Progent client by any Progent consultant. This history of anomalies and fixes is structured as a readily searchable internal knowledge base that enables Progent's online support engineers to communicate their knowledge with the whole team to make sure that the quality of Progent's support services grows over time. Progent's high-level accreditations and working associations with important technology companies such as Cisco and Microsoft make available other extensive technical knowledge bases and permit fast response from vendors' in-house engineering staff with the result that Progent's online service experts are able to find optimal resolutions quickly.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's remote services in Cincinnati or anywhere in Ohio or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Urgent Support.
Phone-based Network Support Services Available from Progent
Progent's online technical support experts offer certified skills in an extensive set of disciplines. This wide range of IT skills permits Progent's engineers to tackle virtually any emergency that may occur in a small company information system. Credentials held by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional, and Design Associate.
To support customers with multi-platform networks, Progent also offers the support of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online support services provided by Progent to companies in Cincinnati and throughout the state of Ohio include:
Special Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X remote support services address a wide array of computer technology including system infrastructure, email solutions, system and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server hardware economization and easy administration, and transitioning from older systems to the latest Microsoft Windows or Linux-based environments. Progent's group-based approach to solving technical issues promotes fast escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can provide urgent online assistance for troubleshooting problems within UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:
Major Linux versions for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure consultants, and indicates an individual's networking skills at the expert level. CCIEs can resolve the most complex problems surrounding network infrastructure planning, integration, management, protection, and repair. CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network management tools and coming up with workarounds or locating software patches. Cisco qualified CCIEs are an exceptional value since their deep expertise allows them to resolve the most intractable problems rapidly. In many instances, less experienced engineers can wrestle for many hours or days with identical problems that a CCIE can resolve in minutes.
Few support providers make Cisco CCIEs accessible to support small and medium sized companies. Progent can provide fast phone access to a Cisco authorized CCIE so you can get timely support for severe network problems that are crippling worker efficiency but are outside the scope of your regular computer service personnel. Progent's Cisco-qualified CCIE engineers can connect to your computer system by means of the latest remote troubleshooting technology in order to provide quick, secure, and affordable analysis and repair.
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's industry-leading family of networking products including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, as well as VPN technology.
Certified Windows Expertise
Progent's Microsoft-certified remote support experts can provide computer troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist your company with a wide range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2013 design,
Microsoft Skype for Business migration support, Microsoft Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full range of online PC desktop consulting and support services including Windows 7 integration, moving to 64-bit desktop software, integrating Microsoft Office 2010, and automating workstation deployment.
CISSP and ISSAP Qualified System Security Experts
Progent's certified CISM and CISSP security engineers can provide a variety of system protection solutions that can enhance the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or assist your business to clean up quickly after a damaging breach. Security solutions offered by Progent cover comprehensive security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick cleanup after virus and worm attacks; installing firewalls; designing safe architectures for remote and mobile access; guarding your email system against viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting support to help organizations of any size connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that seamlessly combine physical resources as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent can provide the skills of seasoned remote consulting experts for contract projects that small companies often request. Progent's charges for longer-term development or consulting projects are set based on the level of expertise of the engineers involved. Progent's background in these special areas of information technology allows clients to execute major projects within budget and on time. Progent's special remote consulting solutions include:
How Your Cincinnati Company Can Contact Progent's Remote Technical Support Experts
Help Desk Services
Progent's Help Desk Call Center programs for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for small companies who lack the resources to create an internal Help Desk but who require fast communication with a reliable Call Center with professional phone support plus the technical depth to escalate the most challenging trouble tickets to high-level engineers.
Progentís Virtual Help Desk Call Center is intended for larger businesses and operates as a seamless addition to your existing Helpdesk organization. Progent's Virtual Help Desk can act as an escalation resource to resolve the most difficult network challenges, or be ready in overflow circumstances when your other resources are swamped.
Progent's Help Desk consulting expertise can assist you in creating an efficient new Help Desk or enhancing your current one, selecting or enhancing Help Desk application software to meet the unique demands of your corporation, or adding temporary phone support personnel to work with your internal Call Center group to handle high-demand events like software migrations, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center team of seasoned information technology experts offers your workers in Cincinnati or anywhere in the state of Ohio rapid contact with an efficient technical support resource with substantial experience offering phone help and online repair service for IT systems powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk perception as a key driver of company efficiency, and Progent's target is to resolve instead of simply document technical problems.
Business Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts Team offers remote and in-depth engineering expertise and training in special application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, custom development, and training for familiar Microsoft business applications including CRM, Project, Office Word, and MS Office Excel. To learn more concerning Progent's consulting, programming, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Apple Mac consultants can nurture the artistic elements of Macintosh systems by providing phone-based help services and training in imaging, audio, and video. Progent's consultants can provide assistance in a large selection of Macintosh applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with common jobs like capturing or digitizing audio or video or putting together an audio/video post production facility.
Remote Network and Server Monitoring Support
Progent offers companies in Cincinnati, or anywhere in the state of Ohio, online network monitoring services based on MS System Center Operations Manager network monitoring, adapted by Progent to fit your business so that your network maintenance is proactive and automated. By uncovering looming problems before they evolve into downtime, system monitoring can head off disruptive and costly information system breakdowns. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft systems, or systems that incorporate a combination of OS platforms.
To contact Progent about emergency online assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent.
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