Cincinnati Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Cincinnati Metro Area.

Cincinnati Onsite IT Consulting
Progent locations in the Cincinnati Metro Area

City Street Address Contact Information
Cincinnati, OH 250 East 5th Street
15th Floor
Cincinnati, Ohio 45202
Sales Phone: 513-808-9721

Link: Cincinnati Network Support Services

Immediate Online Support for Cincinnati UNIX, Linux, or Solaris SystemsFor small companies located in Cincinnati or anywhere in Ohio, Progent offers technical support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Microsoft technology. Progent has delivered online support to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for complex infrastructure issues, as well as the services of CISA and CISSP-accredited security engineers to handle high-level security architecture and business continuity preparedness.

Progent's remote technical support engineers represent excellent leverage due to the fact that they have the practical background and the advanced technology to solve the majority of information system issues rapidly. Efficient support lowers immediate costs because service calls accumulate a smaller number of chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your office. Your company benefits additionally in incidental expenses by reducing or avoiding network outages and associated costs resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused management.

Progent's pricing policy for online support is designed to stretch your IT service dollar. Progent bills per minute for phone assistance, so you are invoiced just for the support that you receive. In contrast to many remote service companies, Progent requires no startup charge or minimum payments. Progent's one-minute granularity and simple model for billing avoid scenarios where fast fixes manage to turn into big bills. Progent's skill at solving technical issues quickly results in your business conserving money.

Progent's Online Service Tools
Through years of experience, Progent has refined an arsenal of customized tools and proven processes that permit the maximum degree of efficiency for online help and repair for small business computer networks. Progent offers safe VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's online support team to connect to your company's network remotely without compromising network security.

Progent's powerful service database system keeps detailed records for all service that Progent's clients have received. Progent's authorized service personnel have the benefit of the details of all help provided to every Progent client by any Progent consultant. This history of anomalies and fixes is structured as a readily searchable internal knowledge base that enables Progent's online support engineers to communicate their knowledge with the whole team to make sure that the quality of Progent's support services grows over time. Progent's high-level accreditations and working associations with important technology companies such as Cisco and Microsoft make available other extensive technical knowledge bases and permit fast response from vendors' in-house engineering staff with the result that Progent's online service experts are able to find optimal resolutions quickly.

Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's remote services in Cincinnati or anywhere in Ohio or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Urgent Support.

Phone-based Network Support Services Available from Progent
Progent's online technical support experts offer certified skills in an extensive set of disciplines. This wide range of IT skills permits Progent's engineers to tackle virtually any emergency that may occur in a small company information system. Credentials held by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional, and Design Associate.

To support customers with multi-platform networks, Progent also offers the support of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.

Online support services provided by Progent to companies in Cincinnati and throughout the state of Ohio include:

  • UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX/Linux, Solaris, and macOS and OS X remote support services address a wide array of computer technology including system infrastructure, email solutions, system and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server hardware economization and easy administration, and transitioning from older systems to the latest Microsoft Windows or Linux-based environments. Progent's group-based approach to solving technical issues promotes fast escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and cuts support costs.

    Progent's UNIX and Linux consultants can provide urgent online assistance for troubleshooting problems within UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:

    • Apple macOS and OS X
    • Sun Solaris
    • IBM AIX OS
    • HP-UX (Hewlett Packard UNIX)
    • Berkeley UNIX (BSD)
    • SCO UNIX
    • Silicon Graphics IRIX (SGI/IRIX)
    Major Linux versions for which Progent can provide expertise include:
    • RedHat Linux
    • SUSE Linux
    • Debian-GNU
    • Slackware

  • Contact a Cisco CCIE for High-level Network Problem Solving
    Cisco CCIE Consultants for Cincinnati, OhioThe Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure consultants, and indicates an individual's networking skills at the expert level. CCIEs can resolve the most complex problems surrounding network infrastructure planning, integration, management, protection, and repair. CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network management tools and coming up with workarounds or locating software patches. Cisco qualified CCIEs are an exceptional value since their deep expertise allows them to resolve the most intractable problems rapidly. In many instances, less experienced engineers can wrestle for many hours or days with identical problems that a CCIE can resolve in minutes. Few support providers make Cisco CCIEs accessible to support small and medium sized companies. Progent can provide fast phone access to a Cisco authorized CCIE so you can get timely support for severe network problems that are crippling worker efficiency but are outside the scope of your regular computer service personnel. Progent's Cisco-qualified CCIE engineers can connect to your computer system by means of the latest remote troubleshooting technology in order to provide quick, secure, and affordable analysis and repair. Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's industry-leading family of networking products including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, as well as VPN technology.

  • Certified Windows Expertise
    MS Windows Experts for Cincinnati, OhioProgent's Microsoft-certified remote support experts can provide computer troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist your company with a wide range of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange 2010 management, SharePoint Server 2013 design, Microsoft Skype for Business migration support, Microsoft Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server training, Small Business Server 2011 support, and Windows Essentials migration and cloud integration.

    Progent also can deliver a full range of online PC desktop consulting and support services including Windows 7 integration, moving to 64-bit desktop software, integrating Microsoft Office 2010, and automating workstation deployment.

  • CISSP and ISSAP Qualified System Security Experts
    CISSP Qualified System Security Experts for Cincinnati, OhioProgent's certified CISM and CISSP security engineers can provide a variety of system protection solutions that can enhance the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or assist your business to clean up quickly after a damaging breach. Security solutions offered by Progent cover comprehensive security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick cleanup after virus and worm attacks; installing firewalls; designing safe architectures for remote and mobile access; guarding your email system against viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced remote consulting support to help organizations of any size connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that seamlessly combine physical resources as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract projects that small companies often request. Progent's charges for longer-term development or consulting projects are set based on the level of expertise of the engineers involved. Progent's background in these special areas of information technology allows clients to execute major projects within budget and on time. Progent's special remote consulting solutions include:
  • Help Desk Services
    Progent's Help Desk Call Center programs for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for small companies who lack the resources to create an internal Help Desk but who require fast communication with a reliable Call Center with professional phone support plus the technical depth to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and operates as a seamless addition to your existing Helpdesk organization. Progent's Virtual Help Desk can act as an escalation resource to resolve the most difficult network challenges, or be ready in overflow circumstances when your other resources are swamped.

    Progent's Help Desk consulting expertise can assist you in creating an efficient new Help Desk or enhancing your current one, selecting or enhancing Help Desk application software to meet the unique demands of your corporation, or adding temporary phone support personnel to work with your internal Call Center group to handle high-demand events like software migrations, mass updates, or rolling out brand new business software.

    Progent's Help Desk Call Center team of seasoned information technology experts offers your workers in Cincinnati or anywhere in the state of Ohio rapid contact with an efficient technical support resource with substantial experience offering phone help and online repair service for IT systems powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk perception as a key driver of company efficiency, and Progent's target is to resolve instead of simply document technical problems.

  • Business Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team offers remote and in-depth engineering expertise and training in special application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, custom development, and training for familiar Microsoft business applications including CRM, Project, Office Word, and MS Office Excel. To learn more concerning Progent's consulting, programming, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.

    Progent's Apple Mac consultants can nurture the artistic elements of Macintosh systems by providing phone-based help services and training in imaging, audio, and video. Progent's consultants can provide assistance in a large selection of Macintosh applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with common jobs like capturing or digitizing audio or video or putting together an audio/video post production facility.

    Remote Network and Server Monitoring Support
    Progent offers companies in Cincinnati, or anywhere in the state of Ohio, online network monitoring services based on MS System Center Operations Manager network monitoring, adapted by Progent to fit your business so that your network maintenance is proactive and automated. By uncovering looming problems before they evolve into downtime, system monitoring can head off disruptive and costly information system breakdowns. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft systems, or systems that incorporate a combination of OS platforms.

How Your Cincinnati Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency online assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent.

© 2002-2019 Progent Corporation. All rights reserved.

An index of content::

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Remote 24x7 network monitoring, automated alarms, and actionable reports are vital to preserving the proper operation of your network and eliminating unnecessary and costly disruptions. Remote Monitoring and Management solutions have advanced so far that businesses of all sizes can afford a degree of protection that was previously limited to large enterprises. Progent can provide several Remote Monitoring and Management (RMM) solutions delivered as economical services designed to assist your company to identify and resolve a an array of IT network issues before they can impact productivity.

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Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent faces few competitors. Medium-size businesses who utilize familiar freelance service providers or who employ in-house IT staffs benefit when Progent transfers information about new technology and tested processes to make their IT environments more robust, secure, and efficient.

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Progent can help your business to plan for, implement, and administer Microsoft System Center 2012 R2 Configuration Manager. Progent can assist you to upgrade efficiently to Configuration Manager 2012 from a legacy device and application management platform or help you to enhance your current SCCM 2012 environment to support your evolving IT needs. Also, Progent can assist you to build a software foundation that takes full advantage of SCCM by providing expertise with related Microsoft technologies such as Active Directory Domain Services, Microsoft SQL Server and SQL Server Reporting Services, and IIS.

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Progent's Office and Office 365 consultants can help businesses to incorporate Microsoft Office desktop and Office 365 apps including Office Excel, Word, PowerPoint, Microsoft Outlook, Access, Visio and Publisher into a seamless productivity solution that provides quick return on investment and promotes better business results. Progent can assist your company to integrate Office or Office 365 apps with one another and with additional key Microsoft platforms such as SharePoint, Microsoft Exchange Server and Microsoft SQL Server deployed locally or hosted in the cloud. Progent's consultants can also help you to resolve compatibility problems with various releases of Office and can provide customized online instruction to individual users or teams.

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Progent's certified Windows Server 2000 consultants offer computer help and information technology consulting services for the entire line of Microsoft .NET Enterprise Servers, Windows Server 2000, and Microsoft Windows 2003 Server. Progent's Windows 2000 Server integration, optimization, and support services include network planning, installation, documentation, local and off-site support, Call Center outsourcing, professional security consulting, full service outsourcing, and economical co-sourcing.

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Citrix offers a powerful family of products that deliver enterprise-level manageability, scalability, and responsiveness for virtualizing servers and for server-based distribution of virtual Windows desktops and applications. For distributing virtualized Windows desktops and applications, Citrix offers Citrix XenDesktop and XenApp. For making and managing virtual servers, Citrix has developed XenServer and Citrix Essentials for Microsoft Hyper-V. Progent's Citrix-certified consultants can help you to evaluate the business benefits of Citrix virtualization products and help you design, validate, implement, troubleshoot, and maintain Citrix solutions.

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The latest generation of Cisco ASA 5500-X Series of firewalls with Firepower Services offer significantly more value than Cisco's earlier PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX security appliances for new installations. Progent's Cisco-certified CCIE network experts can assist you to maintain your legacy PIX or Cisco ASA 5500 firewalls and upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to design, integrate, optimize, manage and troubleshoot firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services.

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Cisco's wireless VoIP phones are hardened Wi-Fi handsets designed for professionals who are on the move within campus, warehouse, health-care or other environments where IT management requires user endpoints that offer more administrative control, data security and ruggedness than is possible with the BYOD style of mobile collaboration. Successful integration of Cisco's wireless VoIP phones usually requires that you configure and fine tune many components of your Wi-Fi environment including access points, switches, wireless LAN controllers, and call management software. Progent's Cisco-certified experts can provide online and on-premises assistance to help your organization build and administer a Cisco wireless VoIP phone deployment by delivering integration services that can range from troubleshooting the configuration of a wireless IP phone or AP to offering project management outsourcing or co-sourcing services for updating the Wi-Fi architecture of an entire campus.

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The QTS Internet Data Center is situated in the seismically-stable Natomas area of Sacramento, California. If your business is now utilizing the QTS data center as a colocation site or if you are planning on moving your main or offsite backup system to the Herakles data center, Progent can provide a range of budget-friendly consulting services that include data center relocation, system installation and updates, infrastructure optimization, project management services, virtualization configuration, offsite monitoring, automated network administration, application development, disaster recovery planning and testing, security evaluation, and the use of Progent's Test Lab.

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The Help Desk Call Center service delivery model adopted by Progent gives small and midsize organizations an effective alternative to reliance on independent consultants by offering broad technical knowledge shared by multiple support groups, optional round-the-clock availability of emergency assistance, fast escalation to top-level engineers for handling the most complex problems, service consistency and dependability, quick follow-up overseen by seasoned IT service managers, a selection of easy-to-use mechanisms for initiating support tasks, and excellent process transparency enabled by trouble ticket updates and available via a web portal.

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Progent offers rapid remote access to Cisco CCIE networking consultants. Progent's CCIE engineers can connect to your environment using advanced remote support utilities to provide quick and economical analysis and repair of urgent network infrastructure issues.

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Systems Management Server 2003 provides added capability for change and configuration management of Windows-based systems via SMS Feature Packs. Feature Packs reduce the net operational costs of managing and deploying software by making it easier to copy system images/, manage mobile computers, and operate management tools. In addition to alerting you about techniques to save management costs by installing Microsoft SMS 2003 Feature Packs, Progent's consulting experts can show you how to prepare and implement IT projects that cover processes that Feature Packs are designed to streamline. Progent's adoption and upgrade services can lower spending and reduce business disruption as you transition to the latest operating systems and applications. Progent's wireless consulting experts can show you how to develop sensible processes and standards to manage PDAs and smart mobile communication devices so your field force remains productive and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can show you how to design a security plan that incorporates policies, processes and technologies to keep your IT computer system safe.

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Progent provides small and mid-size organizations professional support for Intrusion Protection products and IPsec VPN products from major firewall and Virtual Private Network security companies such as Check Point Software, Juniper, and SonicWALL. Progent can show you how to create a detailed security plan and select appropriate technologies from a variety of suppliers to support your security objectives while sticking within your spending restraints.

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Progent's Microsoft-certified consultants can assist you to assess the benefits of Microsoft Windows Server 2012 R2 for your company, develop test environments and rollout plans, optimize your network for local, multi-site, private or public cloud-based, and hybrid environments, educate your IT management team, develop a corporate-wide security strategy, automate network administration, assist with application development, and generate and validate a DR/BC plan.

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Progent's consultants offer Apple macOS and OS X users a range of services including desktop support, Apple macOS and OS X expertise, Mac co-existence with Windows environments, Microsoft Entourage and email help, security services, and one-on-one training. Progent can help businesses to upgrade to macOS from Mac OS X or other earlier versions of Apple OS X and Progent can provide help with Apple Mac applications. Progent can also assist your business with Apple iPhone integration and iPad management, or moving to iCloud. For business environments based exclusively on Apple macOS or OS X or for systems with a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to deal with the difficulty of planning, integrating and maintaining a network environment that is available, safe, efficient and able to achieve your organization's objectives.

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Progentís Microsoft-certified consultants can help you to update your workstations from 32 bits to 64 bits. Progent can assist your company to understand the costs and benefits of moving to 64-bit PC desktop processing, plan an efficient migration strategy that reduces business interruptions, and deliver inexpensive, expert online support to aid your organization to install 64-bit desktop software and application software on your existing hardware.

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Barracuda Backup is an affordable, subscription-based backup and disaster recovery service for small and medium-size businesses. A Barracuda Backup deployment can include a custom-designed hardware storage device manufactured by Barracuda or a software-based appliance with comparable functionality but which uses your existing storage hardware. Barracuda Backup protects vital company data produced on-premises, at one or multiple remote locations, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consulting experts offer a broad range of consulting support services to help your business to design, integrate, manage and troubleshoot a BDR system based on Barracuda Backup.

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Progent has more than a decade of background integrating, and supporting the key components included with System Center and can assist you to plan, configure, manage, and repair your Microsoft System Center 2012 R2 ecosystem to maximize the uptime and performance of your applications and infrastructure across a mix of Windows and Linux/Unix OS environments and on-premises and Cloud-connected datacenters. Progent's consultants can assist you to migrate to the latest edition of Microsoft System Center from a previous one or from a third-party IT management platform to provide the advantages of enterprise-class provisioning, management automation, security and compliance, plus datacenter and application availability and performance monitoring.

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Progent's webinar training classes offer small companies the affordability, convenience, and flexibility of online seminars and the effective training techniques of seasoned teachers who utilize the latest technology to simulate real-time, interactive classrooms. Progent offers webinar training for popular desktop applications including components of Microsoft Office suite such as Microsoft Excel, Word, Access, and Visio: MS Dynamics business accounting and reporting software including MS Dynamics GP (Great Plains); plus other top desktop applications like Adobe Photoshop, Acrobat Writer, and Crystal Reports.

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Progent's Microsoft-certified professionals can help you to assess the business value of Microsoft Windows Server 2012 R2 for your company, develop test environments and rollout strategies, optimize your network infrastructure for on-premises, multi-site, cloud-based, and partial-cloud datacenters, educate your IT support, team, develop a corporate-wide security plan, automate IT management, assist with creating applications, and generate and validate a DR/BC plan.

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Progentís experienced Cisco network security consulting professionals offer expert PIX and ASA Firewall consulting support including infrastructure design, integration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewall products delivers strong user and software policy enforcement, mutlivector attack defense, and secure connectivity services. Ranging from economical, easy-to-install desktop devices for small and home offices to modular gigabit appliances, Cisco PIX and ASA Firewalls provide advanced security, high throughput, and excellent availability for network environments of any size. PIX Firewalls and ASA Firewalls are based on a proven, specially designed operating system, eliminating possible OS-specific security holes.

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