For small and midsize companies located in Cincinnati or anywhere in Ohio, Progent offers help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE engineers for complex infrastructure problems, plus the assistance of CISA and CISM-accredited security consultants to help with high-level security design and business continuity preparedness.
Progent's remote support engineers represent exceptional leverage due to the fact that they are equipped with the real-world background and the sophisticated technology to resolve the majority of information system problems rapidly. Efficient support lowers immediate expenses since service calls require fewer billable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your organization benefits additionally with incidental costs by reducing or eliminating network downtime and associated losses resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted executives.
Progent's billing model for online help is structured to stretch your network support investment. Progent charges by the minute for telephone-based assistance, so you are charged only for the support that you receive. Unlike many remote service companies, Progent requires no startup surcharge or minimum payments. Progent's one-minute granularity and simple policy for billing eliminate situations where fast solutions manage to turn into large invoices. Progent's penchant for solving problems efficiently results in your business spending less cash.
Progent's Remote Service Technologies
Over time, Progent has developed an arsenal of optimized technologies and field-proven methodologies which allow the maximum level of effectiveness for remote engineering help and troubleshooting for small and midsize company information systems. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN access allows the engineers of Progent's online support team to access your computer system without violating network security.
Progent's proprietary technical support database system stores extensive histories for the support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the history of services delivered to every Progent customer by every Progent engineer. This database of problems and repairs is stored as a readily searchable support knowledge base that allows Progent's remote technical experts to share their experiences with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's advanced certifications and working relationships with important vendors such as Cisco and Microsoft make available other vast technical knowledge bases and permit quick response from manufacturers' in-house support staff so Progent's online service specialists are able to find the best solutions quickly.
Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's remote support in Cincinnati or anywhere in Ohio or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for network support, visit Immediate Urgent Support.
Remote Network Support Services Offered Progent
Progent's online technical service engineers offer credentials in an extensive array of products and technologies. This breadth of capability allows Progent's engineers to address almost any crisis likely to take place in a small or midsize business network. Certifications awarded to Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), CCVP, and Design Professional.
To provide assistance to customers with multi-OS environments, Progent also provides the support of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security specialists, and CISSP-ISSAP engineers.
Phone-based technical support services provided by Progent to clients in Cincinnati and throughout the state of Ohio include:
Special Consulting Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services cover a wide spectrum of information technology such as network infrastructure, email solutions, network and operational security, UNIX/Linux and Windows coexistence, VMware technologies for server hardware consolidation and simplified management, and migration from older systems to the latest MS Windows or Linux-powered solutions. Progent's group-oriented approach to solving technical problems enables fast escalation, when required, to engineers with task-relevant expertise to handle complex scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux consultants can provide emergency phone-based assistance for troubleshooting problems within UNIX, Linux, or Solaris systems based on popular versions of UNIX including:
Major Linux variants for which Progent offers expertise include:
- Apple macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure professionals, and certifies a person's networking skills at the master level. CCIEs know how to deal with even the most intractable issues occurring in network planning, deployment, administration, protection, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing problems with Cisco IOS Software network administration tools and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs represent an excellent value because their broad expertise permits them to fix the most intractable problems rapidly. In many instances, less qualified service providers can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few service firms make Cisco-qualified CCIEs available to support small and mid-size companies. Progent can provide fast phone access to a Cisco authorized CCIE so your company can get urgent assistance for complex network problems that are hurting worker productivity but are not within the experience of your ordinary network support providers. Progent's CCIE support experts can tie into your environment via sophisticated remote troubleshooting technology to perform quick, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's popular selection of infrastructure appliances including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network technology.
Authorized Microsoft Windows Experts
Progent's Microsoft-certified online support engineers offer computer repair and consulting support for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the expertise of consulting professionals who can help you with a broad variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange Server 2016 migration, Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server development,
Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of online desktop support services including Microsoft Windows 7 integration, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Certified System Security Engineers
Progent's accredited CISM and CISSP security engineers offer a variety of system protection solutions to strengthen the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against assaults or assist your company to clean up quickly following a serious penetration. Security solutions available from Progent include: thorough security audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; fast recuperation from malicious attacks; installing firewalls; designing safe mechanisms for remote and mobile access; protecting your email infrastructure from spam and DHA attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting support to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that combine local IT assets along with public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent can provide the services of seasoned remote consulting professionals for contract IT projects that small companies frequently need. Progent's rates for ongoing development or consulting projects are determined according to the qualifications of the engineers involved. Progent's background in these important fields of information technology allows customers to complete critical initiatives within budget and on time. Progent's special remote engineering solutions include:
How Your Cincinnati Company Can Contact Progent's Remote Service Experts
Help Desk Services
Progent's Help Desk Call Center support programs for small and midsize organizations with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are ideal for smaller organizations who don't have the resources to build and maintain an in-house Help Desk but who want fast response from an efficient Help Desk Call Center with professional telephone assistance plus the in-depth expertise to escalate complex trouble tickets to high-level engineers.
Progentís Virtual Help Desk is intended for larger businesses and serves as a seamless reinforcement of your established Help Desk organization. Progent's Virtual Call Center can act as an escalation resource to resolve complex network issues, or be available in hectic situations when your other support engineers are overwhelmed.
Progent's Call Center consulting expertise can guide you in creating an effective new Help Desk Call Center or enhancing your current organization, selecting or enhancing Help Desk Call Center application software to meet the special needs of your business, or adding temporary phone support staff to reinforce your internal Help Desk resources to deal with demanding situations like software migrations, mass updates, or installing brand new business software.
Progent's Help Desk team of experienced network consultants provides your clients in Cincinnati or anywhere in the state of Ohio immediate communication with a large network service resource with years of experience offering telephone-based consulting and online repair service for IT systems powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center recognition as a solid driver of company efficiency, and Progent's aim is to solve instead of simply record IT issues.
Business Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts Team provides phone-based advanced engineering expertise and education in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for Microsoft business applications such as Microsoft CRM, Project, Microsoft Office Word, and Microsoft Office Excel. For more about Progent's expertise, custom programming, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Apple Mac experts can promote the artistic elements of Apple Mac computing by providing phone-based consulting support and training in graphics, audio, and video. Progent's consultants offer help in a range of Macintosh programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with common procedures such as scanning or digitizing audio/video or setting up an audio/video production studio.
Online Network and Server Monitoring Services
Progent can provide businesses in Cincinnati, or anywhere in the state of Ohio, remote computer system monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so that your computer maintenance is proactive and automated. By anticipating emerging issues before they evolve into downtime, automated monitoring can ward off disruptive and costly service failures. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems powered by a variety of operating systems.
To get in touch with Progent about emergency phone-based support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent.